Unit Code: Y/615/1620

4/30/2018 Professional
Practice

Prepared By: Saroj Kumar Thapa (HND / First Semester)

ISMT COLLEGE
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Contents
Task 1 [LO1, P1].................................................................................................................................... 6

Introduction: ....................................................................................................................................... 6

Two day training on Continuing Professional Development (CPD) and its schedule. .................. 7

Communication styles:................................................................................................................... 8

Process of communication: .......................................................................................................... 10

Feedback form: ............................................................................................................................ 11

Conclusion:....................................................................................................................................... 11

Task 2 [LO1, P2].................................................................................................................................. 13

Introduction: ..................................................................................................................................... 13

Conclusion:....................................................................................................................................... 18

Task 3 [LO1, M1] ................................................................................................................................ 20

Introduction: ..................................................................................................................................... 20

Time allocations justification: .......................................................................................................... 21

Conclusion:....................................................................................................................................... 21

Task 4 [LO1, D1] ................................................................................................................................. 22

Introduction: ..................................................................................................................................... 22

How you can develop your interpersonal skills? ............................................................................. 23

Application of the interpersonal skills: ............................................................................................ 23

Conclusion:....................................................................................................................................... 24

Task 5 [LO2, P3].................................................................................................................................. 25

Introduction: ..................................................................................................................................... 25

Problem statement:....................................................................................................................... 25

Phases of solving the problems:................................................................................................... 25

SWOT Analysis: .......................................................................................................................... 26

Techniques: .................................................................................................................................. 27

5 why technique in solving the problems: ................................................................................... 28

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Solutions: ..................................................................................................................................... 29

Conclusion:....................................................................................................................................... 30

Task 6 [LO2, P4].................................................................................................................................. 31

Introduction: ..................................................................................................................................... 31

Decision making: ......................................................................................................................... 32

Analyzing: .................................................................................................................................... 32

Reasoning:.................................................................................................................................... 32

Evaluating: ................................................................................................................................... 32

Problem solving: .......................................................................................................................... 32

Slides on critical thinking:................................................................................................................ 33

Conclusion:....................................................................................................................................... 37

Task 7 [LO2, M2] ................................................................................................................................ 38

Introduction: ..................................................................................................................................... 38

Creative problem solving approach: ............................................................................................ 38

Effective Problem solving steps: ................................................................................................. 39

Decide whether it is the problem or not: ...................................................................................... 40

Identify the problem:.................................................................................................................... 40

Generate potential solutions:........................................................................................................ 40

Evaluate the potential solutions: .................................................................................................. 40

Select the solution: ....................................................................................................................... 40

Implement and Evaluation of the solutions: ................................................................................ 40

Problem solving process: ............................................................................................................. 41

Problem solving techniques: ........................................................................................................ 41

Kepner’s-Tregoe Decision analysis: ............................................................................................ 42

Lean Six Sigma: ........................................................................................................................... 43

Conclusion:....................................................................................................................................... 44

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Task 8 [LO2, M3] ................................................................................................................................ 45

Introduction: ..................................................................................................................................... 45

Problem solving methodology: ........................................................................................................ 45

Analysis of the problem: .............................................................................................................. 46

Design of the problem:................................................................................................................. 46

Development of the solution: ....................................................................................................... 46

Evaluation of the problem:........................................................................................................... 46

SWOT Analysis: .............................................................................................................................. 46

5 Why? ............................................................................................................................................. 47

Application of the solution methodologies: ..................................................................................... 47

Conclusion:....................................................................................................................................... 48

Task 9 [LO2, D2] ................................................................................................................................. 49

Introduction: ..................................................................................................................................... 49

Importance of the critical thinking: .................................................................................................. 49

Critical thinking as the general skills: .......................................................................................... 49

Critical thinking in new knowledge economy: ............................................................................ 49

Enhance the language and presentation skill: .............................................................................. 50

Promotes the creativity: ............................................................................................................... 50

Crucial for self-reflection:............................................................................................................ 50

Leads to the foundation of science and democracy: .................................................................... 50

Process of critical thinking: .............................................................................................................. 50

Knowledge: .................................................................................................................................. 50

Comprehension: ........................................................................................................................... 51

Analyze: ....................................................................................................................................... 51

Application:.................................................................................................................................. 51

Synthesis: ..................................................................................................................................... 51

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Take action: .................................................................................................................................. 51

Aspects of improving the critical thinking: ...................................................................................... 52

Questions on your assumptions: .................................................................................................. 52

Investigate yourself: ..................................................................................................................... 52

Question the solution: .................................................................................................................. 52

Conclusion:....................................................................................................................................... 52

Task 10 [LO3, P5]................................................................................................................................ 53

Introduction: ..................................................................................................................................... 53

Steps to maintain the better team dynamics:................................................................................ 53

Team dynamics is done better by: ............................................................................................... 54

Conclusion:....................................................................................................................................... 55

Task 11 [LO3, P6]................................................................................................................................ 56

Introduction: ..................................................................................................................................... 56

Task: ............................................................................................................................................. 56

Division of the group: .................................................................................................................. 56

Overall goal of the team:.............................................................................................................. 56

Skills need to be on a team members: .......................................................................................... 57

Individual roles in the event:........................................................................................................ 57

Conclusion:....................................................................................................................................... 58

Task 12 [LO3, M4] .............................................................................................................................. 59

Introduction: ..................................................................................................................................... 59

Roles of different team members in team: ................................................................................... 59

Overall: ........................................................................................................................................ 61

Effectiveness of the team member to achieve the shared goal: ................................................... 62

Conclusion:....................................................................................................................................... 62

Task 13 [LO3, D3] ............................................................................................................................... 63

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Introduction: ..................................................................................................................................... 63

SWOT Analysis of the team work: .................................................................................................. 63

Conclusion:....................................................................................................................................... 64

Task 14 [LO4, P7]................................................................................................................................ 65

Introduction: ..................................................................................................................................... 65

What is CPD for? ......................................................................................................................... 65

Features of CPD: .......................................................................................................................... 65

Steps of CPD:............................................................................................................................... 66

Needs of CPD. ............................................................................................................................. 68

PDP (Personal Development plan): ............................................................................................. 68

Conclusion:....................................................................................................................................... 68

Task 15 [LO4, P8]................................................................................................................................ 69

Introduction: ..................................................................................................................................... 69

Personal development plan: ......................................................................................................... 69

Portfolio building: ........................................................................................................................ 70

Learning objectives for future: ......................................................................................................... 71

Conclusion:....................................................................................................................................... 71

Task 16 [LO4, M5] .............................................................................................................................. 72

Introduction: ..................................................................................................................................... 72

Classification of motivational theory: .............................................................................................. 73

Content theory of Motivation: Maslow’s Need Hierarchy theory ............................................... 73

Process theory of Motivation: Equity theory ............................................................................... 74

Reinforcement theory of Motivation: Positive ............................................................................ 74

Similarities among the motivational theories: .................................................................................. 74

Dissimilarities among the motivational theories: ............................................................................. 74

Impact of motivation on the workplace: .......................................................................................... 75

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Conclusion:....................................................................................................................................... 75

Task 17 [LO4, D4] ............................................................................................................................... 76

Introduction: ......................................................................................................................................... 76

Conclusion: .......................................................................................................................................... 77

Bibliography ........................................................................................................................................ 78

Task 1 [LO1, P1]

Demonstrate a range of interpersonal and transferable communication skills to a target
audience.

Introduction:
Communication is the process of conveying the information among two or more people. It involves
the imparting or interchanging thoughts, opinions, or information among people through speech,
writing, or signs. To make communication effective there should be two way of sharing information
one is sender who sends message and another is receiver who receives massage. Being an intern in
an IT company I should have to maintain the effective communication between my clients, boss and
staffs.

I have develop a two day training event and scheduled it at company for Continuing Professional
Development whit the objective of for their skill enhancement and to provide competitive advantage

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among their competitor . I have used various communication styles, types and process of
communication through this task used for an event.

Two day training on Continuing Professional Development (CPD) and its schedule.

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During this event I have used many of the communication styles.

Communication styles:
Verbal communication:
Verbal communication is the means of communication where information are shared among the
people on the form of the written documents or in the spoken form. Being a trainer in the even I used
many of the verbal languages. I have to deliver speech in-front of the clients and I have to make them
clear about my presentation without getting them to be bored so that the objectives of the training
will be meet. I have to manage the event by my own self so that I talked with the clients and decided
appropriate date. In order to communicate with them I create an environment among them. I became
friendly, thought before talking, spoke with confidence, focused in language and became serious
toward training. That’s makes me much easier to handle the event, it was faster and successfully
completed.

In the presentation I had also used written communication via my presentation. I have passed them

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the slides which I have created. That makes me easier to make them understand. I made them clear to
understand the presentation and also asked for the feedback form with them. Even I gave them my
contacts and email id for the future programs to invite and said to ask if they doesn’t understood.

In my presentation I presented front of my clients I have to use oral communication to make them
understood about the presentation. Through that time I shared my ideas, views and information that I
have gained from different resources through the oral communication. There are also other means of
oral communication like Facebook live, skype etc. but I choose to be present in front of them and
gave my presentation. That make effective communication because here clients also can be
participative freely and can ask questions. But while doing this event I found that oral
communication is time consuming and it brings the conflicts among the peoples.

Non-verbal communication:
Non-verbal communication are those communication where feelings, emotions, attitude, movement,
gestures (signals), eye contact etc. communicates with wordless. In my presentation also I have used
many of the non-verbal communication styles like making eye contacts while doing presentation,
making hand signals, position, giving attention to the clients etc. While delivering my presentation I
stayed cool and make a smile on my face that also make clients feel easier to communicate with me.
That is also the sign of the non-verbal communication. Even my posture also determine whether the
clients are being interested or not. Like if I stayed in bench and delivered my presentation that will
make my presentation the worst. The loudness of the voice also effects the clients to attract to you.
So in my presentation I stayed calmed, focused, and took break/walked slowly when I don’t get
words, took time and then again started.

Even in my presentation I used figures to make thigs clear with the clients. Taking some of the
graphs, pictures, pie-chart etc. are also the non-verbal communication. Here the visual
communication also makes me fast to communicate with them and the result was also good after
using this style of communication.

Although there are two types of communication but one is incomplete without another. Effective
communication holds both the verbal and Non-verbal communication.

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Process of communication:
Process of communication involves two parts i.e. sender and then receiver.

Sender: As being the sender I have to send the message in the proper way so that the receiver i.e. my
clients will be able to understand what I am going to deliver. In order to do that I used many of the
verbal and non-verbal communication. Even I passed them slides that I have created and also at the
break time I solve some of the queries that solves their problems.

Message: As I have created my presentation about continuous professional development my

message will obviously CPD, what CPD means, its uses, application, how can you develop it more
etc. I deliver share my views, information verbally, symbolically as well as non-verbally among
them and at last made them to fill up the feedback form which let me know whether my event was
successful or not.

Receiver: As my intended users was my clients in an IT company I made them clear about my event
i.e. CPD. My clients must receive the message actually what I want to say so that there will develop
an effective communication. For that I used all the verbal, nonverbal communication skills and
techniques that let me to give the actual message that I wanted to send.

Feedback: Feedback form ensures that my clients get the same message that I wants to send.
Feedback is necessary to know whether my event was gone successfully or not.

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Here is the feedback from of my training events.

Feedback form:

I distributed the feedback form at the end of my presentation on second day and was appropriately
filled by the participant in the events which was duly filled.

Conclusion:
Communication is the sharing of ideas and information but to make it effective sender should send
the information clearly and receiver must get the same meaning as the sender wants to sends. To
make communication better one should be able to question on every things and behaves good to all.
Being confidence, relaxed, making eye contacts, good language also helps to maintain the good
communication even when you are in stress. Verbal, non-verbal, aggressive communication, passive

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communication, assertive communication, passive-aggressive communication etc.as well as many of

the other kinds of the communication styles can be used in order to make the better communication
but the main objective should be meet i.e. the receiver must get the same output as you want to give.

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Task 2 [LO1, P2]

Demonstrate that you have used effective time management skills in planning an events.

Introduction:
Time management refers to the way or the process of allocating the specific time to the specific task
or activities. For example: if you have to go to play football with friends then you should go after
you have completed your homework because study is important than playing. In similarly way,
Effective time management means planning to do smart work with the help of different time
management techniques like action plan, braking goals into small parts, prioritization, to do list etc.

Being an intern in IT Company it is mostly necessary to manage the time effectively. In the first task
I have organized an event about CPD. In this task I am going to show you how I managed my times
in the events by using different time management skills. Here is the presentation on how I used to
manage my time during planning an events:

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Conclusion:
Time management is not about how you manage the time or how you make time pause/stop/control

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but it is all about how you manage yourself, how you maintain yourself, how you present yourself.
“Time is powerful”, no one can stop it but all we can do is manage it. Ability to manage the time in
an effective way will obviously leads to the success in life. As you manage time using this
techniques you will find yourself how easily and fast your work will be finished. Things should be
done in an SMART way i.e.

Specific = Goal must be clearly and should meet the objective of company.
Measurable = Output that came from the certain effort to achieve the goals must be countable.
Attainable = Goals must be realistic and can be understood by all.
Relevant = Goals and outcomes of the goals must be relevant or meaningful towards the goal of org.
Time-bound = Goals must be completed on the certain periods of time.

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Task 3 [LO1, M1]

Design a professional schedule to support the planning of an event, to include contingencies
and justification of time allocation.

Introduction:
A professional schedule is a timetable that is made for some purpose to complete the given work at
the correct time is schedule. To manage it in the professional way is the professional schedule.

Here in this task I am going to present a professional schedule that I made during the event and also
with the contingencies plan and time allocation.

Task Duration Resources Expected result Contingencies plan

Meeting with the (10:0000 to 11:00) Text documents To gather and take If all the client
clients and fixing and slide the decisions on the members are not
the time table presentation day. present then we
will make the
videos for them
Gathering the (12:00 to 1:00)) Money from ATM To gather all the
money/ maintaining and cash money and then go
the budget to the further works
Selecting the venue (1:00 to 3:00) Going through the To search for the If we will not find
public vehicles and venue and then the best venue for
watching select the best one us then we will
organize on the part
palace
Overall meeting of (3:00 to 4:00) Presentation of the To gather up with If boss is not
the event with the overall event and all the clients and present then
team members and discussions then giving them coordinate will
clients after the the awards with the distribute the
event boss awards
Gathering the (4:00 to 4:30) Feedback forms We will get all the We will provide
feedback form of feedback for the them some drinks
the event future to not feel them
bored

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This table is for the activities that we have done during different time periods with the contingencies
plan. This means to say that with the back up plans. This is the time table of a day. This time table
also helped us to take the decisions on the different periods of the time. This time table schedule
helped us to get our work completed on the time. This schedule helps us to remember us time to time
about the table to be completed. While organizing this event the main problem was the time
allocation. Within the short periods of the time we have to complete many of the works so that we
divided the team and have the time allocations to the team members.

Time allocations justification:

For completing the certain event we have only certain limited of the time. The time table is shown up
but here is the full justification of the time that we have allocated for the certain tasks.

1. Our first task was to do meeting with the clients and then fixing the date and time of the
event. For that we all team member went to them with the public vehicles taking the text
documentation and slides about how our event will be held and how we will completed the
task on the time. Here our contingency plan was to make the video of the meeting for the
absent clients.
2. Then after doing the meeting we all team members gathered the money for the event and
there was no any contingency plan for that task because all lf the team members must have to
contribute on that event.
3. Selecting the venue was one of the difficult task and it took a lot of the time of ours. If we
didn’t found the venue like we wanted then we decided to organize it on the party palace.
4. Overall meeting among the clients and team members and giving them the awards at the last
of the event was our fourth task. Here our back up plan was if the boss of the event will not
be present on the event then we will award the team members with the coordinator of the
event.
5. Feedback was our last event that was done to know if we have successfully completed the
event or not. At last we also provided them the juices so they won’t got bored.

Conclusion:
At the last of the event we all realized that the professional scheduling really helped us to get our
work completed. With the proper maintenance of the time and the good response from the clients the
event was completed. Some of the contingency plan that we made also helped us to make the event
ongoing at the last moments. For time management professional scheduling must be done.

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Task 4 [LO1, D1]

Evaluates the effectiveness and application of interpersonal skills during the design and
delivery of a training event.

Introduction:
Interpersonal skills are those skills that are used in the daily life like communication skills,
leadership skills, time management skills, assertive skills, negotiation skills etc. Interpersonal skills
refers to the social skill, soft skills, people skills or the life skill because this skill will make the life
of the personal and professional people better than the best. For developing those skills you don’t
need to do work hard or study for many times. You just need to understand those skills and then use
them on the personal life.

People who have the good personal skill are adorable and adaptable. They become fit on the every
situations of the life. There personal life and the professional life will be managed and balanced.
Interpersonal skills includes communicating verbally, non-verbally, listening to others, team works
etc. Interpersonally skilled people will behave all the people on their surrounding respectfully and
manage his circle to be fully motivated, positive thinking and the good learner. Gaining this skill will
helps people on negotiation skills, personally effectiveness, problem solving skills, techniques and
methods etc.

To be personally effective on the personal and professional life you don’t need to have many other
resources. You just need to enhance your own skill in the professional way like: listening skill,
negotiation skill, strengths, talents, energy and time etc. To achieve the goal either it is personal or
the professional interpersonal skill is the basic things that we needed on the life. To be personally
effective you just don’t need to be a superstar or the good degree holder you just need to be
personally effective.

This skill will help you to work in the group and achieve the goal on the time. They can
communicate in an effective way and can build a good image among the personal and the
professional peoples. In my event also I have used some of the techniques like communication skills,
time management skill, negotiation skills etc. that helped me to achieve more than that o was
expecting from my event. Good interpersonal skill will help you to achieve more than interpersonal
skill like if you are working on interpersonal skill then you will achieve more than the interpersonal
skill teaches you.

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How you can develop your interpersonal skills?

In order to improve the interpersonal skills you need to have very good personal skills, motivated
and inspired to learn the interpersonal skills. To develop the interpersonal skill first of all you should
know the area of improvement of the interpersonal skills. The area might be on the professional life,
communicating with the staff, organizing an event etc. In order to find out the area of the
improvement you just need to know have the knowledge and then you must have the enough
experiences of the skills on the life. Then on the next step you need to be focused on the
communication skill and other skill like leadership, listening etc. Good Communication will lead to
have the good behaviors and the behaviors will show your interpersonal skills. In my event also the
verbal, non-verbal communication plays and effective roles to understand among the peoples on the
events. The language of the presentation, tone of the people, personal ware up will also affected on
the effective communication among the sender and the receiver. Anger management. Aggression,
and many emotions should be under control to have the interpersonal skills.

Positive attitude, less stress is also the main factor to build the interpersonal skills. Being friendly,
communicating to all with the same behaviors, mutual understanding is also needed. As you gain
those skills in life then they should be implemented and practiced in all the aspects of the life. They
should be reflected on your work and understanding. While working on the group and acting as the
leader of the team you need to have the interpersonal skills. Resolving the problem of the situation,
handling the bad situations calmly without hurting anyone, negotiating on the work place are the area
where you can practice these skills. Developing and keeping these skills up to you doesn’t have the
meaning so it should be implemented on the personal as well as on the professional life.

Application of the interpersonal skills:

The application of the interpersonal skills are widely in the use. Interpersonal skills like time
management skills, negotiation skills, assertiveness skill, leadership skill has become the essential
factors to make the life so much professional. Those person who have the interpersonal skills are
being adorable and adopted, flexible at the situations. On the event also it helps to maintain the
interpersonal skills like to manage the time, to act as an leader in the team also the most effective
factor is interpersonal skills. With the maintenance of the good interpersonal skills there is
maintenance of the stander and the impressions in front of the peoples.

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Conclusion:
Interpersonal skill is all about how you can be managed on the personal as well as in the professional
life so that there will be maintained one imagination on the people’s eyes. It is the life long process
and there should be so much focus and self-management on emotions, feelings, thoughts,
imagination because those things will be reflected on your behaviors and your behaviors will
determines your personal as well as the interpersonal skills.

Figure 1 Conclusion on Interpersonal Skill

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Task 5 [LO2, P3]

Demonstrate the use of different problem solving technique in the design and delivery of event.

Introduction:
An unwelcomed situation or the matter that becomes harmful and that needed to be deal quickly is
the problem. Problem might be small or the big but it needed an attention and needed to be solved.
There are various techniques to solve the problems like SWOT analysis principle, questioning the
why, 7D’s method etc.

As being the intern in an IT company I daily used to face many of the problems. But the main theme
is that problems needs the focus, attention, techniques and methods to solve it. While organizing an
event I have also face many of the problem. Here in this task I am going to discuss how I faced the
problem before and after the event was completed and then bring out the solution.

As I have organized an event on the continuous professional development there came many of the
problems before and after I accomplished the task. But the event was gone successfully because I
used several of the problem solving techniques. The problems that I face during and event was like
this.

Problem statement: Lack of the budget, Technical problems, selecting the venue for an event

People take problem as the problem because they don’t have the idea to address it. So that problem
becomes problem to many peoples. First of all you need to decide whether it is a problem for you or
not. Like during my event the main problem was that I don’t have enough budget to organize an
event, to select the venue. That was the first problem for me that needed to be solved quickly. Even
the problem is defined then there will be misunderstanding among the people, they become confused
in the outputs of the problems. I took the views of my seniors who had already organized an event
successfully. They made me easier to solve the problems. People hesitates to take the help of the
seniors or the juniors to solve the problems. But their attitude, egos, dissatisfaction will obvious
make them difficult to solve their own problems.

Phases of solving the problems:

Orientation:
This is the first phase that I took to solve the problem. Problem arises differently and needs the
different solution methods and techniques to solve the problems. The free flow discussion is the

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orientation or simply the workshop. At first I discuss with my friends and took one conclusion and
then further I discussed it with the expertise to make it better.

Conflict:
Of course problem solving is the conflict process because it consists of many ideas of the many
peoples. As I have asked with my friends at first and then asked with the experts there arises the
conflicts on the ideas of the people.

Emergence:
In this phase the search for the solutions starts like up above I got some ideas what to do and then I
applied those ideas with the techniques to get the result or the solution.

Solution:
The potential solution with the techniques will leads to solve the problem efficiently and in timely.
Critical thinking, time management skills are the basic things required to solve the problems and get
the outputs. It is also known as the brainstorming process that involves the decisions of all the
members without judging their ideas.

SWOT Analysis:
SWOT analysis helps to know the strength, weakness, opportunity and threats of the employee in the
company that helps to run the company in the better way. In this basis also people are haired and
fired from the company. This can also be used in the daily life to improve your own skills. SWOT
analysis keeps the track the growth of the company that makes easier for them to understand the
progress if the company.

While organizing this event also I have planned an SWOT analysis. This helps keep yourself on
track towards the future goal. This analysis helps to understand my strength and weaknesses in the
event and create opportunity and threats for the future plans. SWOT analysis helps to find the
positive or the negative deviation.

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As SWOT analysis is always in the form of the matrix basis so this table helps or realizes that what
my strength, weakness, opportunity and threats are. In my event program also the main strength was
good communication style but having no experience of such events. Like, wise the opportunity was
mainly for the future plan, for the future progress but there weakness was lack of strategies,
techniques, budget etc.

Techniques:
To solve my problem I used many techniques. First of all I identify the problem and gather
knowledge, information from all the sources like experts, seniors, internet etc. Then I defined it
whether it is my problem that is reletd to my event of not. Then I enlighten the possible solutions of
it. Like I manage to take the loan from the bank or either to barrow some money from the friends to
organize an event. Then for the technical problem like fixing the date and time for the events I
manage to take a meeting and gave them information about it. As time management is also one of the
methods to solve the problem I planned the time, scheduled them by using different time
management techniques like Eisenhower’s time management technique, Paratoo rule etc. As my
event consists of many threats then I have to make my backup plan so that at the last moment I will

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not get hurried for the event.

My backup plan was that I have to speak up with another organizer/event manager but not fixed it so
that at the last moments I can change it. The common mistakes in the work place creates the
problems work smoothly. An event always consists of a certain goals. In order to meet the goal time
management, problem solving skills are required. My goal of organizing an event was to let know
the clients about what the CPD means and how can you use them in the work place and in personal
life as well.

Experience people have many ways to solve the problem because they become used to with the
problem solving. Even the documentation is the past experience. If the documentation is created then
it helps to know how the same problem is been solved at the past. That is also one of the techniques
to solve the problems.

5 why technique in solving the problems:

Five why technique is the process of asking the question for the event that you have done and then
finding its root cause and then solving it. It is the process of asking the questions to themselves and
then generating the potential outcomes. How and why analysis is mostly in use because they are
interreletd to each other’s.

Five why supports you to ask or realize for more than five time that what you are going to do is
really benefits to your intended user or not? Or are they really paying full attention towards the event
or not. If not then why are they not paying full attention? What should I do to make the things better
to make them clear etc. are the things that are needed to be noticed. In my task also I have questioned
myself to make the presentation better and then this techniques helps me. The questioning of the why
will give the answer and the potential solution. If any question, problems are rises then if you got the
answer of the question why then it will be the best solution for it. The process that may include to do
the why techniques may be tracking/recording the problems, analyzing the problem, observing the
problems and finally getting the result/solution. (ND, March 23, 2017)

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During solving the problem if you don’t find the potential solution then the process will go on and go
on. This was the technique that I used in my event and solved the problems.

Solutions:
Applying all the techniques the all problem was solved. The event that I was going to conduct was
successfully done with the help of my friends at the last. The problem of mine was the budget,
technical and selecting venue. For the budget I concern to my relatives, family for the money. For the
technical problem I used the special technical person for maintaining all things for the event. Only

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the most likely or similar solutions should be done.

Conclusion:
Making a right judgment, making the decision at the right period of time will obviously leads to
solving the problem. Problem solving process might go through the mathematical process or through
the logical process. Problem solving is the conflict, emergence and orientation process because in
problem solving there will includes two or more ideas that brings conflicts on the ideas so does in the
result. Problem solving is not the methodology but it is the process of the company to make the
employee more creative, matured, leadership ability and make critical thinking. Even time
management is also one of the problem. And mismanagement of time is another problem so that
managing the time is important in the company for solving the problems.

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Task 6 [LO2, P4]

Demonstrate that critical reasoning has been applied to a given solution.

Introduction:
Critical thinking is the process of reflective and independent thinking about something clearly and
rationally that will give you certain better output. Critical thinking solutions should always solve the
problem of what to do or what to believe. Critical thinking always helps to solve the problem
systematically and in the manageable ways. (ND, n.d.)

In this task I am going to describe about the critical thinking before my events and how I solve the
problem. Critical thinking always lead to the logical connections between the ideas. Critical thinking
lets me to thinks beyond my comfort zone or think Out-of-the-box that makes easier to solve the
problem.

The main importance behind doing critical reasoning on this task is that critical thinking helps to
recognize what actually the problem is and let you to think about the optional solutions. For
example: on my event the main problem was the lack of the budget and for its solution I would ask
for my relatives, friends and if not then I will manage the loans from the banks.

Critical thinking is the process. Positive thinking about the life, focused on the goals can help to
think critically. Critical thinking is needed mostly for the big problems to solve the problem
efficiently and in the less effort, less amount of the time. Attitude, self-confidence, supportive is
needed to build the critical thinking on you. Critical thinking lets to understand the problem

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accurately and gives the exact and the clear solutions. Critical thinking involves the skill,
performance, attention, focus of the person to solve the problems. New ideas, wide area of thinking,
positive thinking, Self-evaluation, building confidence can be built by the improvement with the help
of critical thinking skills.

Decision making:
First of all decide whether it is a real problem that is needed or is been compulsory to solve it or not.
In our event the main problem was the budget, technical and venue selection problem that was the
main problem that are needed to solve quickly. Then a decision was made to solve it and the rational
thinking starts.

Analyzing:
Although the problem arose then there are many solutions for them. Problem was the budget for that
we asked to all relatives and friend and then at last took the loan further. Another problem we
selecting venue and the technical problems where we chose some venue and then compared between
them and then came out at the best solutions.

Reasoning:
The solution came by analyzing the problem and applying the critical thinking on it. Reasoning
behind the problem of an event was to make the program successfully completed, effective so that
the clients might be able to understand the value of the event. Critical thinking plays the vital roles in
generating the new and better ideas and the best outputs among them.

Evaluating:
Problem was occurred during our event and the possible solutions came with the decision making,
analyzing and reasoning the problem and the phase came where the evaluation of the problem is
necessary. On our event the problem was the budget and the solution was to ask to the family,
relatives, friends or taking loans. Among the above option evaluate or compare between them in
order to take the correct decision at time.

Problem solving:
After evaluating the problem the best solutions came out and the solution will be solved. If the best
solutions doesn’t came then repeat those steps and then try to get the solution of the problems
quickly. All over the problem solving there should be tracking down of the events that you have
done.

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Slides on critical thinking:

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Conclusion:
Critical thinking is needed in order to solve the problems. You can say critical thinking as the
brainstorming stage of the problem solving from where the better output comes. By applying this
techniques I have solved the problems that are arouses while I have organized an event. Critical
thinking helps in getting override of the negative minds. Critical thinking leads to be the positive and
helps to create the strong vision.

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Task 7 [LO2, M2]

Research the use of different problem solving techniques used in design and delivery of an
event.

Introduction:
Problem is the desire to solve anything to make the better than today. Problem solving is the physical
as well as the mental process where the problem is find and given them a shape where problem is
defined and solved.

Problem arises in the daily life as well in the professional life. Problem can be solved in any way or
in any methods. The main theme is that the problem should be resolved in the short periods of the
time. The techniques that are used to solve the problem is known as the problem solving techniques.

Sometime the solution of the problems will become its own problem like time management. It is one
of the techniques of the problem solving but it will become the obstacle while solving the problem so
that there should be chosen of the correct techniques of solving the problem.

The root cause of any of the problem should be known in order to solve the problem. There are
several method of finding out that what actually is causing the problems and what might be its
solution. Problem solving included the technical problem to the personal problem and long term
problem to the short terms problem that required to be solved and get the better outputs from it. Here
in this task I have done some of the Secondary Research to explain the problem-solving techniques
used in the different phases during organizing any event or in the personal as well in the professional
life too. Secondary Research means to do the summary on the primary research done by others.

Creative problem solving approach:

The approach to solve the problems or the challenges in a creative, innovative and in imaginative
way is known as creative problem solving approach. It is the phase where logical and skill brains are
required. It can be said as the brain storming stage of the problem solving. Creative problem solving
methods are needed in order to solve the problem in the time. While crating the creative problem
solving approach there are some of the phases of it. They are:

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Orientation:
This is the free flow discussion where questions are numerous and then thinking about the solutions
of it. In this phase the root cause of the problems are to be discussed and then there possible solution
to be solved. Here the solutions are interdependent. For example our problem is the fear to speak at
the public. Then this stage say that what makes you fear and what might be its solution.

Conflict:
In this stage there comes a lot of the solutions from the many types of the people or the team
members. Here the conflicts arises by the ideas of the different people. The ideas that the team
members offered gives the evidence and the support to solve the problem. My problem above was
the fear to speak in public and in this stages solutions came like you should take part in the public
speech, interacts with the publics etc. here the conflicts of the solutions arises.

Emergence:
At this stage there will be the search of the solutions. The best solution from the conflict above is
selected to solve the problem. For my problem above I will choose the best solutions method and
then apply it fast to get the solutions.

Solutions:
The solution and the outcomes will obviously came after solving the problem and for the solution of
the problem there should be the positive attitude among the members of the team. Here the solution
will be came and you should agree on the solution.

Effective Problem solving steps:

There are many problem solving steps that are can be
fallowed in order to get the effective solution. By fallowing
the problem solving steps we can solve the problem in the
very short period of the time with the less effort on the time.
Here are some of the steps that I have discussed.

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Decide whether it is the problem or not:

The first step is to decide whether it is the problem to you that is really necessary to solve or not. Or
is it worthy to solve or not. In sometime you are solving the problem but that will not be the worthy
to solve it and at that time there will be the waste of the time to solve the unnecessary problem at the
moment. By asking the questions like what might happen and is it worthy to solve it now you can
find whether it is the main problem to be solve right now or not.

Identify the problem:

If the problem is worthy and it is so much urgent to be solved at the moment then you should come
to the next step that is to identify the problem. If the problem is big then it will need the team to be
solved and if it is small problem then it needed the ideas and thoughts of many people to be solved.
After you have identified the problem then look at the past documentation whether the problem has
been solved before or not. From there also you can get the possible solutions.

Generate potential solutions:

After you have identified the problem that is needed to be solved then the next step is to generate the
potential solution which is known as the brain storming process. Here for solving the problem you
should generate as much solutions as you can to solve the problem either it is worthy to solve or not.
Then after generating the possible solutions and the ideas judge the solutions and then come up to the
best solution. Be creative and innovative while generating the possible solutions and then solve the
problem.

Evaluate the potential solutions:

Evaluate the potential solutions from the generated potential solutions. Here the suggestions will
came and then evaluations of the solutions and the ideas should be done. Evaluating the potential
solution will helps to make the decision and then will allows to achieve more in the problem.

Select the solution:

After the evaluation of the problem there should be the selection of the best solution that will comes
upon the best outputs. Best solution involves the combination of the best potential evaluated
solutions.

Implement and Evaluation of the solutions:

After the solution is been selected and then there should be the implementation of the solution to get
the outcomes and the evaluation of the solution that comes with the implementation of the potential

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generated solutions.

Problem solving process:

By fallowing the steps of solving the problem the process should go upon with the steps. The process
of the problem solving includes the same steps of the problem solving but in the systematic way.

Problem solving techniques:

8 D’s;
This is the techniques of solving the problem which talks about the eight disciplines of solving the
problems. It is designed to find out the root cause of the problem solving, to find the best solution for
the short term or in the long terms process, produce an action for the problem and take the action for
the problem. It is the structured, disciplined and the methodology that came step by step to be solved.
It helps to bring out the change in solving the problem and then leads to the solutions so that
nowadays it is mostly used techniques. The 8D’s are in the steps and they are: Form a team, describe
the problem to the team members, taking the action under the control and under the pressure, root
cause analysis of the problem, permanent corrective action, implementation and the plan of the

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action, prevent from the recurrence or be careful, closer and team celebration after the success if not
repeat again. These are the 8 steps of 8D’s that should go with the flow or the step by steps.

Benefits of 8 D’s:
1. Works on the team rather than on the individual way and easy to learn this techniques.
2. Increases the familiarity with solving the problem and better understanding of the problems.
3. Helps to identify the root cause of the problem so that it will become easier to solve the
problem.
4. Improves the way of understanding the problem and the way of resolving the problems.
5. Helps to improve the effectiveness and the efficiency of the problem solving.

8d’s is necessary when some of the complaint arises from the customers on the products, test failures
of the solutions, safety or the regulatory problem etc.

Kepner’s-Tregoe Decision analysis:

It is the structured rational system based on unbiased decision for gathering information and data,
prioritization and evaluating the data. It is the “problem analysis model in which problem is
disconnected from the decisions”. This analysis technique contains of the four steps i.e. “situation
appraisal, problem analysis, decision analysis, and potential analysis”. The overall aim of the
problem solving is to minimize the risk of the problem. From the figure bellow you can understand
how we can create the analysis of the problems.

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Figure 2 Overall view of Kepner Tregoe Model of Problem analysis

Lean Six Sigma:

The method that approaches to design measure, analyze, improve and control focuses on the data and
the root cause of the problem. This techniques of problem solving helps to reduce the unnecessat
waste efforts to solve the problem.

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This techniques helps to increase the profit and decrease the cost of the company. It also helps to
increase the efficiency and the effectiveness of solving the problem among the employees and the
employers.

Conclusion:
Applying the problem solving methods can solve the problem from where there will be developed
opportunity and the threats. Every approach to problem solving outlines a structure which describes a
thought process required to reach to problem resolution. The issue however, behind problem solving
is not the methodology but the ability of employees to be skilled and apply the problem solving
methodology in an objective manner that can yield results. With this said, the ability of employees to
resolve problems also rests with the culture of the organization. That is, how it is structured, how
problem solving skills are encouraged or rewarded, whether or not employees are allowed to think
freely and whether the use of data is at the center of decision-making.

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Task 8 [LO2, M3]

Justify the use and application of a range of solution methodologies.

Introduction:
The solutions that are needed to solve the problem in a systematic way is known as solution
methodologies. It is the theoretical analysis of the methods to apply on the professional as well as the
practical life.it compares the theoretical and the principle aspects of the problem solving methods.

Problem is a matter or the situation which are difficult to understand and the unwelcomed situations
that is needed to solve the problem. Problem can be solved through the mathematical or the
systematic operations according to the critical thinking and problem solving methodologies. Problem
solving is an important role to find the success on the life.

Problem solving methodology:

(ND, 2012)

Problem solving methodologies contains of the following steps. The first step is to analyze the
problem, then design for the solution then development of the effective solution and then evaluates
the solutions that comes out.

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Analysis of the problem:

This is the very first beginning of solving the problem. This stage consists of the activities like what
are the requirements to solve the problem in an effective way. Then what are the data needed to
produce the information and then the scope or the range of the solution. This means that what
function does the solution needs to do. Constraints include the cost, speed of processing the data,
level of the expertise etc. Then at the next stage of the problem solving it is the boundaries and the
parameters of the solutions. At this stage of the problem solving you will be able to get the answer of
the solution can and can’t do also handles the solutions to the users.

Design of the problem:

Design of the solution means to get the model of the solving the problem in the figure based.
Designing of the problem helps to know the problem better. The examples of design is entity
relational ship diagram, data flow diagram, hierarchy chart etc. This steps also helps to judge know it
whether the solution is meeting the objective or not?

Development of the solution:

In this stage the data’s are being documented or the written data are kept for the future panning.
Testing of the solution whether the solution is worthy or not is an important aspects. Here the
solution is been conducted and then the result will be tested, analyses and then the selection of the
proper outcome comes.

Evaluation of the problem:

When the problem is been solved and the conclusion came then the evaluation of the problem should
be done. Evaluation of the problem means that does the solution meets the output that you actually
wants or not. For this there should apply the many strategy and should create the reports also. Here
the Strategy might be the SWOT Analysis and techniques might be the 5 why? 8 D’s etc.

SWOT Analysis:
SWOT Analysis is just the step to analysis the problem. It helps to
identify the strength, weakness, opportunity and threats of the
problem solving. It is done before or after the problem has been
solved. This analysis is based upon to find the strength and
weakness of the people while solving an event and then finding its
opportunity and there threats.

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This techniques is the easiest way to analyze the problems of the company. In the company in order
to make the decisions against at the team SWOT Table is used. SWOT helps to identify the nature of
the employee in the company. Strength and weakness are the internal factors in the company like
financial problem, human resources, and equipment resources etc. The elements of the strength can
be some time beneficial whereas sometimes non beneficial depending upon the effects of the objects.
In the other hand the external factors are opportunities and threats like external funding, political
environment, working environment, and other factors that will determines the strength and
weaknesses of the company.

5 Why?
It is also the effective way of the problem solving. It is done after the analysis is done of the problem
in order to find out the solution of the problems. This steps says that to ask the why questions to our
self if the process of solving the problem is going good or not. It makes the solution of the problem
best. It is the interrogative way of solving the problem. In the company 5 Why can be applied
between the employee and employers. By repeating asking the questions and solving the problem
will obviously lead you to the solution of the problem. For example if the company is not making
profit and going in the losses:

Why? – The members are not working well. (First why)

Why? – The team leader is not making good effort in the team. (Second why)

Why? - There is no good environment to work. (Third why)

Why? - The members and the Staffs are not given the guidance to solve the problems. (Fourth Why)

Why? - The company was not observed from time to time and SWOT table was not watched. (Fifth
why)

In this way the questions can be done in order to resolve the problem to get the solutions of it.

Application of the solution methodologies:

Solutions methodologies in the personal life as well as in the professional life is maximum used.
Like the analysis of the problem in the above discussed in this step the step the real problem is being
analyzed and then giving the solution. By the help of the solution methodologies techniques it helps
to manage the problem and then solve the problems. At the last is to evaluate the problem that is
being solved and then enjoying after the problem have been solved. Application of the solution

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methodologies in the different parts helps to get the knowledge and information’s about all the
things.

Conclusion:
There different problem solving methodologies to solve the problem. Solving the problem and
getting the solution by using the different methodologies is the important factor. There are many
other solution methodologies like 8 D’s, Eisenhower’s time management matrix etc. to solve the
problem.

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Task 9 [LO2, D2]

Critique the process of applying critical reasoning to a given task/activity or event.

Introduction:
While organizing an event the main necessary and essential thing that has to be done towards the
problem is to think the solution of the problem in the critically, scientifically way so that the solution
will be solved in short period of the time easily.

Critical reasoning means the ability to think critically and rationally in a reflective and independent
way to solve the problem in an effective and better way. Critical thinking helps in understanding the
logical connection and to solve the problems to identify, construct and evaluates among the
arguments also critical thinking is done. Critical thinking helps to solve the problem in the systematic
way. For the critical thinking you just need to have the good creativity and great vision of solving the
problem. In the team work critical thinking helps in the constructive solution of the task within the
short period of the time.

Critical thinking helps to avoid the bad reasoning and develops the positive thinking on you. It keeps
motivating and then helps to solve more and more problems. Critical thinking enhances the
evaluation of yourself in the company and helps to maintain the reputation in the company. In the
formal world critical thinking has become the necessary things in the professional as well as personal
life.

Critical thinking is done for the huge problems in order to get the best solutions from the approaches
of problem solving approaches. Critical thinking is the one of the step of the Problem solving
methods. Critical thinking allows to think rationally and then solve the problem.

Importance of the critical thinking:

Critical thinking as the general skills:

Critical thinking is the skill that involves your creativity not the degree. It need the experiences and
critical thinking is not reletd to any education subject and it is important to think rationally in each
and every aspects to get the solution. Being able to think and solve any problems critically will helps
to achieve more in the future.

Critical thinking in new knowledge economy:

As the world is being globalized the way people think must be changed. In the fast changing

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workplace there challenges will came and it should be deled quickly and effectively. So for that it is
the importance to have the good critical thinking that comes by the help of the intellectual skills,
ability to analyze and good vision towards the problems.

Enhance the language and presentation skill:

Thinking in a critical way means having the good research. Critical thinking allows to give the great
idea of solving the problem and for that to communicate and to be present in front of the people ypu
need to have the good languages, text that abilities can be increased with the help of the critical
thinking approaches.

Promotes the creativity:

Critical thinking obviously promotes the creativity of a individuals. To come up with the creative
solution you should think for it creatively and then to think creatively you need to have the idea,
knowledge and information about the data and it is gain with the help of the critical thinking. New
ideas will be generated by the help of critical thinking that elaborates the mind to do more and more.

Crucial for self-reflection:

In order to justify and give the value to your decision on the group critical thinking will help a lot. In
the personal as well as in the professional life also critical thinking allows you to self-evaluate
among the solution s of the problem that arises in the personal as well as in the professional life.

Leads to the foundation of science and democracy:

Science and democracy need the evidence and the experiments to be accepted so that in order to do
so critical thinking is the most important aspects of solving the problem.

Process of critical thinking:

Knowledge:
For every problem there should be the greater vision of solving the problem. For that knowledge
should be the important to solve it. In some cases there is the problem but there is no need to think it
critically so that there should be the knowledge of deciding which problem is to be necessary to be
think critically and which is not. While doing an event also we gather the information about all the
essential things and then only we started to do work.

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Comprehension:
Once the problem is identified and the knowledge is also gathered from the resources then at the next
stage the problem should be understood clearly whether it is needed to be solved or not. The
solutions of the problem can be collected from many of the techniques of the problem solving and
then adopt the best one according to the problem.

Analyze:
The situation is analyzed and then linked with the solution that came from the techniques of the
problem solving. Based upon the future impact of the problem the problem can be analyzed and then
it can be done through cause effect diagram which compares among the causes and the effects of the
problems. During our event also we analyzed the different solutions that came among the people.

Application:
To understand and analyze the problem the mind map among the future core problem and the best
way of moving and handling it can be done. Application of the solution that comes by the
comprehension and the analysis can be done in this step.

Synthesis:
The decision and the action that is taken by the fully analysis of the problem from the above steps
can be done in this step. Different tools like SWOT Analysis can be used to analyze the problem. We
have also used the same techniques it analyze the problems.

Take action:
The final step after the evaluation, analysis knowledge etc. is the action step where the solution is
implemented and then watches for the result. (Elmansy, 2017)

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Aspects of improving the critical thinking:

Questions on your assumptions:

We used to make a lot of the assumptions on the life like what would happen if that was like this, this
was like that. In the similar way the assumption of the solution can be done. What is the best
solution? Does it can answer my problem? Etc. kinds of assumption questions can be done in the
problems. Assumption can also leads you to create the new frame/theory like Newton law of the
motion can describe the world or not that was done by Einstein and that kind of assumptions can be
done.

Investigate yourself:
Information that came from trusty or non-trusty sources should not be double checked. Because it
will bring conflict on the decision of the person. Be accurate in the decision and the information that
you have searched so that while gathering the information you should investigate yourself. You
should be satisfied with the solution of the problem. If you are not satisfied with the problem then
you should not have to use it. The judgment of the problem must be clear.

Question the solution:

Questioning on your assumption helps you to keep track on the problem whereas questioning on the
solution helps to get the best solution instead of the good one. It is the act of thinking critically to
make the decisions. Questioning on the problems that you have on the life obviously will helps you
to get the best solution and the better outputs.

Conclusion:
As Franklin D. Roosevelt said, "We have nothing to fear but fear itself." The critical thinking ability
people have comprehensive skills that helps to solve the problem. Time is the important factor in the
critical thinking. To manage the solution from the critical thinking is always necessary. Many of the
jobs in the real work required critical thinking ability of the people rather than the degree.
Experiences and the experiments will helps to have the critical thinking in the life to get the success.

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Task 10 [LO3, P5]

Discuss the importance of team dynamics in the success and/or failure of group work.

Introduction:
A Team is the set of many people who have the commons goals towards the certain company or an
organizations. And Team dynamics is the unconscious, psychological force that helps to achieve
more than the sum of the two people working separately than working together. It is influenced by
the team members’ behaviors and the performance of the team members.

Team dynamics is done according to the nature of the team, personalities of the people,
environments that contains of both the good as well as the bad aspects. The performance of the team
members is directly reletd with team dynamics to decide whether it is a good team or the bad one.

Team are created in order to achieve more at the less time. Team dynamics works properly only if
the team member will be serious to the works and their responsibilities. Team dynamics becomes
good when overall members works hard to achieve the goals. When unproductive conflict,
demotivation happens in the company then it will cause in the result of the bad team. While working
in the team the members of the team also have the specific target to meet in the life for that also team
dynamics helps.

Sometimes team members become unsatisfied, feels demotivated, weak and need some free time to
spend. At that condition the head of the team must help the members to get out of the problem. If the
individual problems are not solved then it may hampers to the overall output of the team members
and their goals. Factors affecting team dynamics are: personalities of team members, how team
operates, and as well as their personal life issues and problems.

Steps to maintain the better team dynamics:

Selecting the methods and tools to solve the problem:
For example if the members in team are getting bored and are facing the financial and household
problems then at that condition the staff will be in stress and doesn’t gives better output. For this the
manager should be able to organize a picnic or tour, declare holiday for one day, giving leave to the
particular staff’s etc.

Identify the team goals before starting to solve the problem:

An organization have always certain goals to be fulfilled. Programming Company the goals might be

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to make the program in low price and then sell it on high price.

Avoid conflict and maintain the action plans:

Team dynamics should not contains of the conflicts that brings out the whole bad impact on the
company goals. Simple kinds of the conflicts can be ignored in the company like maintaining the
cottons of the company, maintaining furniture etc.

Communication is the main part for the team dynamics:

There must be the proper communication among the clients and the head of the team. Head team
member should maintain the good relationship among them so that in future they might be useful.

Accepts all the team member thoughts and include them all while taking decisions:
While making the decision in the team always include all the thoughts of the team members because
if it is not done so there is maximum chances of getting conflicts on the thoughts.

Team dynamics is done better by:

Interdependency:
Outcomes should be determined at the last and then comparison should not be done among the other
teams because they can bring conflict on your own team.

Goal specification:
The team member should have the common goal that must be completed on the certain period of the
time. Team members must communicate clearly about their individual goals also.

Cohesiveness:
Team members should stay united to achieve the common goal. Social cohesiveness links the team
members and task cohesive means the mesh up of the skills and abilities of the members to achieve
the common goal.

Rules and regulations:

Rules to setup and manage to the members in the teams. To manage the time to all the members for
the given tasks and subtasks is really important.

Communication:
Effective communication must be maintained in order to maintain the good relationship. It is

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necessary to develop an effective communication network to maintain the good team dynamics.

Conclusion:
TEAM = Together Everyone Achieving More

Success and failure arises while the problem arises. For the problem solving team dynamics must be
done to complete in easier and the fast way. Success and failure might bring controversial on the
problem solving as well and might bring conflict on the team work so that it is the team leader’s
responsibility to maintain it. The main purpose of making team is to provide environment among the
members to exchange their ideas, planning’s, problems solving methods etc. to achieve success for
the company or the personal betterment, to serve better to the clients. Being the leader in the team the
team leader responsibilities is to maintain the creative positive interaction among the team members.
The team leader must be able to know the team members behaviors and then provide them the better
environments to works. Team dynamics falls under the leadership skills that helps to maintain the
assertive skills, emotional intelligence etc.

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Task 11 [LO3, P6]

Work within a team to achieve a defined goal.

Introduction:
Team means a gathering of the people for the certain periods of the times. A team members should
be skilled in order to get the good result. A team is formed for the long period of the time to
accomplish the certain tasks and then after accomplishing the task team members might be working
together.

While working in the team also there consists of the individual responsibilities and the duties that
you have to complete on the time. Responsibility should be taken while working in the team. Here in
this task I am going to talk about the individual responsibilities while working on the team.

The gathering of the people without having certain goals is known as the groups. Groups are made in
order to discuss on something and then get scattered after the task is accomplished. The main
difference between team and group is between the goals. Group can be divided into two parts: formal
group having rules and regulation and informal group having goals but not for long times.

Task: To organize workshop on Information Technology (IT).

Division of the group: Although here the team members are divided but overall goal is to complete
event on time.

Group Group Task Given Task Goal No. of days

Members for task
A Rabi lama Organizing an event on the To organize the event Four days.
Saroj Thapa topic Continuous professional successfully and gathering
Resha Basnet development (CPD). the experience of doing an
Kiran Ghimire event on teams.

Overall goal of the team:

The overall goals of our group was to do an event on the CPD successfully. The main purpose of our
group was to share the information about the CPD in an IT company. For the event our member
performs the individual and then perform the better individually.

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Skills need to be on a team members:

The team members should be good at communicating with each-others. In order to achieve the
higher goal the team members should be equally participative and should be Adaptable and flexible.
The team member should have the ability to list to others point of view and should be able to put
there points in front of all if needed. The team member should have the negotiation skills and should
be able to manage the conflicts arises while working on the team. Also there should be the positive
attitude between the members of the team.

Individual roles in the event:

Rabi lama: The individual work that Rabi lama got while organizing an event was that he has to
search for the venue and fix the place where there will be effective to do an event. His work in the
team was the first work so that we all collaborated with him and helped to accomplish the task as
much quickly as we can. We have got only four days to accomplish the whole task so that on the first
day we all team members went to different venue places and then compares the prices between the
different places and took the decisions. Even we also fixed the date with the clients by going with
Rabi. He has the good communication and negotiation skill so that we gave them this task and he
accomplished it on a very nice way. Here he plays as the role of the shaper in the team. The role of
the shaper is that to maintain the positive mental attitude and to be dynamic at the work which he has
done so effectively.

Saroj Thapa: In the team my individual work was to make the contents of the events. I have to
collects information’s about the CPD and has to be well prepared for the event. I have to deliver the
presentation in front of the clients so that I need to be well prepared. While making the slides and
gathering the information my all team members also helped me. I played as the role of the
implementer in the team. The implementer I a person that converts the team ideas and thoughts into
the actual plans.

Resha Basnet: Her work in the team was to maintain the food and distribute them in between the
event. She has also the good skill in communicating, bargaining and then getting the output from it.
We all team member also helped her to find the good food ordering place. We asked in different
places and then compares them and finalizes them. In the team she work as the role of the specialist.
As she used to be know a lot about the foods so that we gave them this task by deciding in the team.

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Kiran Ghimire: His role in the team was unique. He was the overall coordinator among us. He used
to look after all the members of the team and make them to do the task if they are not doing it. He
plays as the role of the monitor-evaluator role. As he have the good negotiation skill, leadership
skills and have a lot of the network among the people he plays the important role in the team
dynamics. He has the quick thinking ability, quick decision making skill and executes it.

Conclusion:
Building the team and working on the team helps to learn and develop yourself in the many sectors
like personal developments, enhancing the performance, setting the benchmark on the every fields,
updating the knowledge and many more. Team dynamics teaches us taking the responsibilities of
their own and making the decision on their own. This helps on our personal life also. Team members
should be able to manage the positive relationship among all and creating environment to work
freely on it after learning about the team dynamics. Effective communication, better time
management skills, leadership qualities should be maintained on workplaces to make impression
towards the boss. The team member should be flexible and adaptable so that they can be fit on
everywhere if needed.

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Task 12 [LO3, M4]

Analyze team dynamics, in the terms of the roles group members play in a team and the
effectiveness in terms of achieving shared goals.

Introduction:
Team is the number of the people gathering to accomplish a shared goal among the peoples. The
performance of the team is determined through the team dynamics. Team dynamics also helps to
solve the problem. Team is created so that to achieve the share goals. A company have a big goal and
to achieve it the company must share its goal into small parts within the team members of the
company which is known as the shared goals.

Team dynamics for the shared goals so that in order to achieve the common goals the team members
must be the good one. For the selection of the good team members to achieve the share goals we
must need to look after whether the team members have the technical knowledge or not, must
contains of the soft skills in order to function effectively, flexibility, good personality and behaviors
etc. There are certain skills like communication and learning skill, interpersonal skills, adaptability,
positive attitude etc. which the team members must have in it.

Communication skill in order to communicate well with the others that brings direct impacts on the
receivers to get the knowledge is the important factors. Team members must communicate with each
other’s so that they can know the strength, weakness, of each other’s and helps to overcome it also.
While listening is also as important as communicating with each other’s. Showing the respect and
being the open to hearing from the others creates a great sense of the trust in the team. To be
successful one must have to work on the team and they must collaborate and do compromise while
working as the team members. The team member should be flexible and must be adaptable so that
they can be fit in the every situations occurred on the team. Positive attitude and motivation will be
always the key factor to move ahead in the life either it is the team work or the individual work.

Roles of different team members in team:

Action oriented roles:
Shaper role:
In a team the shaper roles is to maintain the shape of the team like if the team members are
distracted, losses the focus and the momentum from their goals then the team shaper helps to know
them and maintain them as well. Shaper are those members who used to think dynamically and are

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relish challenger. Shaper maintain the positive mental attitude and strive to overcome challenging
and facing the problems. Shaper may sometimes offended the peoples feeling by their decisions. The
shaper might sometimes get aggressive, bad-humored that may cause effect to the team members but
overall they are trying to solve the problem in the team.

Implementer role:
Those people who comes with the output are the implementer. They get the actual things done. They
are practical, have had the experiences on the life, efficient and well organized as well. Implementers
can change the actual thoughts into the plans and started working on it. Implementers used to be
focus on only there solutions. They doesn’t accepts the thoughts of other quickly and doesn’t trust on
the others plan. There solutions in some cases works but some cases the whole team also might get
disappointed by the action of the team members.

Completer/Finisher role:
The member of the finisher have the eye on the overall details of the team and its members. The
completer detect the errors and try to solve them too. They are the self-conscious people that helps to
complete the team work before the deadlines and pushes there team members to complete their
duties. They used to share their work in order to solve the problem. They polish the work for the
errors and then solve them easily. They ensure that there is no errors and used to pay attention on the
small things.

People Oriented Roles:

Coordinator role:
They are the most mature peoples in the team having the confidence to solve any errors in the team.
They have the great listening ability and they used to guide to the team member how to achieve more
int the team. They are manipulative.

Team worker:
Then ensures that team remains united and then are moving together forward achieving more. The
team member’s works together resolving the conflict or issues of the teams. Team workers supports
and respects to all the team members to move forward.

Recourses investigator:
They have the great negotiation and the networking skill because they have to do a lot of the research
and should be participates during the investigations to solve the problems of the team. They are

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extroverts (“an outgoing social confidence person”). They used to do the negotiation and the collect
the external skill through their skills of networking and investigations. They have the quick thinking
ability.

Thought Oriented Roles:

Plant:
They are the innovative member of the tem that built the great ideas. They have the great vision and
approach to solve the problems of the team. The members of the plants are introverts and they likes
to work alone so they their communication style is not good at all. They try to do well but always
goes in the negative criticisms.

Monitor-Evaluator:
They are the critical thinking persons to solve the problems. They are serious towards the objective
and goals of the tem and then gave the full effort to achieve them. They think critically before
making any decisions. The decision of the monitor evaluator is especially effective to a company.
They are slow in decision making but they make the best ultimate decision that leads to success to
the team.

Specialist:
They are the expert having the god knowledge at the every fields. Their contribution in team is only
limited means that they cannot think beyond their expert level. There priority is to maintain their
own professional stander rather than their team members.

Overall:

Figure 3 overall description of roles of the people

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Effectiveness of the team member to achieve the shared goal:

As we came to know that their consist of different types of the roles of the people in the team. The
team members are given the certain goals that are needed to be completed. First of all the team
member should know the team and the purpose of making the team i.e. the individual shared goal.
Then on the next step to tackle the problem quickly means that for only the same problem the team
members should not spend much more time. This will bring ineffectiveness in the team members.
The roles and responsibilities of the team members should be defined in order to work efficiently.
The focus on the main problem of the team should be maintained. Responsibilities on the team
should be taken by both the team leaders and the team members so to make the team dynamics
better. By the team the problem is going to be solved so that the barriers while solving the problem
must overcome all the stuffs. Communication is the most important factor on the tem dynamics.
Better communication always have the good impacts on the professional as well as the personal life.
Attention is of course needed to the problem in order to solve it. A good focus and the attention only
can solve the problem faster and in the easy way.

Conclusion:
The team dynamics works well when they interact with each other and have the positive attitudes.
The team dynamics may have the problem of the weak team leadership, different group thinking,
thinking of the free etc. Then main theme of the team dynamics is to solve the problem with different
ideas to get the best outcome with the involvement of the different skilled people.

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Task 13 [LO3, D3]

Provide a critical evaluation of your own role and contribution to a group scenario.

Introduction:
Group means the collection of the people in order to achieve the certain goals. In the group the
number of the people works to achieve the common goals. There are many individual roles and
responsibilities that needed to be fulfilled in order to achieve the common goal of the group. The
goals that are achieved by the individual are always analyzed whether the member of the team is
heading towards the goal of the group or he/she has lost the path.

Keeping the track of the group member while doing the work is also the way of evaluating the team
member’s according to their works. Critical evaluation is needed to the team members otherwise it
will bring the conflict on the members of the groups. Critical evaluation means the evaluation that
have the valid positive conclusions. By doing the critical evaluation the members are judged to be
promoted or to be fired. Members of the team are haired and fired according to their responsibilities,
there attention to the task, there work and there overall evaluation. We have also done the team work
on the task above. The task was overall completed successfully and then the stage of judging the
team member according to their performance on the event is done in this task.

SWOT Analysis of the team work:

Strengths Weakness
 Gave the presentation among the client  Need more confidence, overcome the fear
 Known how to be present among others  Hanging on the social media during events
 Shared the slides among the clients  Need more research on making slides
 Achieve the goal against fear of speaking on  Avoided to deliver good speech due to fear
public

Opportunities Threats
 Be confidence and deliver the speech  Public fear and lack of the confidence
fearlessly  Competing with the members of team
 Doing more research on the topics given  Miss-management of the team
 More opportunity for the future career 

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The strengths that I have during my event was that I can give the presentation in front of the clients
that will bring the opportunity to my future career. As the task was the group task but as the
individual I have to give some of the strengths and inputs on the task. With the help of the event I
came to know how to be presented in front of the people while doing the presentation. As I was
going to give the presentation among the clients so that I have to prepare the slides for them and
shared with them. The positive aspect of the event was that I came to overcome the public fear which
was the opportunity built by the organizing the event. The main advantages was to make achieve the
goal for the team but for me it was to overcome my fears and then become a professional man. For
the event the sources that we included was the discussion with the clients, making the slides and
presenting over them, making them to fill up the feedback form to know how they liked the event
and for our motivation too.

There was many opportunities developed with the event. By giving the best that I can to solve the
problem I can built more place for the opportunities. There are many weaknesses in the human.
Among them the main problem of mine was against the public fear and then the lack of the
confidence. For that I have to involved in public program, negotiate with the people and then built
the opportunity among the team members.

Conclusion:
In order to achieve the shared goals in the team there must be the team dynamics and the members of
the team must be loyal towards the goal of the team. As the individual role is also the important role
in the team dynamics it helps to make the personal life also better. Critically evaluation of the
problem helps to maintain the professionalism in the individuals. In order to analyze the critical
problem you must first assess the problem and then clarify the problem. Comment on the solutions
and the outcomes that comes after the analysis.

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Task 14 [LO4, P7]

Discuss the importance of CPD and its contribution to own learning.

Introduction:
Continuing professional development (CPD) is the ongoing upgrading, enhancing and maintaining
process of the knowledge from where the learner must be able to gain the skills. Everything that
improve your skill and knowledge is CPD. For example: if you don’t know how to cook and you
learn it from the internet then it is also an example of CPD.

As being the intern in an IT Officer at the company for the last six months where thirty people was
working on different levels it becomes challenge to handle the problem for that I planned to do CPD.
CPD helps me to expand my capacity of maintaining the company well managed as well as helps me
to improve my personal and professional skills like leadership skills, decision making skills, setting
the goals in the company, making development plans etc.

CPD can be maintained through organizing many workshops, conferences, events, practical training,
idea sharing and many more other techniques. CPD is not maintained only by the academic
qualification. It is also done through the practical aspects. CPD will automatically help to up skill
and re-skill the individual for their progress.

What is CPD for?

CPD is an ongoing process and doesn’t know when it will ends. CPD helps you to manage your
developments. As being an IT officer it is difficult to manage the development of an individual staffs
on the office. So CPD helps me to trace down activates of the individual staffs for the development
(feedback) of the staffs as well as it maintains the growth of the company. CPD helps me to know the
record, review and reflect the activities of the staffs towards the work. CPD in my company was to
make good performances of the office staffs, achieving the greater goals of the company, to boost the
staff’s self-confidence, develop the better opportunities for the good staff’s etc. The main reason
behind doing CPD is to ensure the staffs to be competent in their profession for their better result on
the future.

Features of CPD:
The key features of CPD is that it needs to be documented. Everything in the company needs to be
documented because according to the documentation staffs are used to be fired and hired. CPD

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documentation also helps them to know the growth and contribution in the company. CPD is the
practical based experience, skills and no need of the expertise. Staffs in the company used to gain
knowledge more from their experience rather than by observing it. CPD includes both the formal and
non-formal learnings. It also helps to be self-directed like solving the problems by their own skills
rather than asking to others.

Steps of CPD:
Steps of CPD includes questioning. CPD needs to be documented to know the experiences and for
the future if the same problem arises then to solve it also documentation of the CPD is needed.

Plan:
The activities that you are going to do or doing currently should be planned before you started it.
Then it will make easier to solve the issues of the company. The plan must contains the goals of the
organization or simply the event. CPD helps to recognize things easily and then requirements to
solve it. If you ask the fallowing questions while planning then it makes easier to find your goals.

Where am I now? In an IT company at first I was at the learning phase of how to

handle all the people and manage them to achieve the goals.
Where do I want to be? As being in the IT company I wanted to be on the top level of
the company i.e. IT Administrator.
What do I have to do to get In order to be on that post I need to take my team along with
there? me, shows the maturity, handle all the problems, solve them
all and manage them to work in a team. Push toward goal day
to day.
When should I review the The progress output should not be looked only at the final
progress? stage. It needs to be tracked down and then watch time to time
so that at last if some error came then the condition of redoing
it may not occurs.

Do it:
When the planning is done then it needs to be done or executed. All the tasks in the company cannot
be accomplished at the same time due to the busy schedules. So there should be applied of some of
the time management techniques like Eisenhower’s time table matrix, scheduling, 8 D’s etc. I have
scheduled the works in the work place. Motivation is also the essential factors in the steps of CPD

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because it helps to keep moving on in the work.

Record:
While you are doing the steps of CPD it needed to be recorded so that at future if the same problem
arise then it helps on solving them. It is better to monitor daily while recording because it helps to
know you whether you are at the right track towards the goal or not.

Reflect:
Reflecting is the step where you used to show what you have done up to now i.e. from planning to
record. Reflection of the work is needed because it helps to know what you have done up to now and
what are needed further. Without the reflection of the work there is no value of planning, recording,
executing it.

How did I learned it? I learned it from personal experiences and the
through the different internet mediums.
How do I apply this on practical life? I apply it on the employees by setting those rules
or by giving them as an event.
What have I learned? I have learned how to manage the team and how
to coordinate with them.
Does my result/output bring changes? Yes, my output brought changes because it was
followed by all the staffs on the office.

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Needs of CPD.
1. It helps to maintain the stander with the other peoples to achieve the common goals.
2. Makes you to do the meaningful contribution to achieve the goals.
3. Helps to stay interested and interesting.
4. Achieve your career as well as individual.
5. Helps to get more skills and built the confidence.

PDP (Personal Development plan):

CPD helps to maintain the personal and professional developments. PDP helps to maps out how a
person can develop skills and progress with documentations. CPD helps to take the responsibilities in
the personal life also. It also helps to aware about the strength and weaknesses of the individual
while organizing an event. CPD also helps to motivate further to do and achieve more and helps to
know the weak points while organizing an event. The personal as well as professional life the rule of
doing the work SMART must be used.

Conclusion:
There are many benefits of the CPD. It helps you to be up-to-date with the current works of yours.
CPD learning helps to continue a learning and contribution to the team for the better outputs. It helps
to be interested and interesting in a company. Like organizing an event that makes staffs interested to
do extra works and giving them proper environments lets them to have an interesting on the work. I t
helps to maintain the good relationship among the staffs and the boss at the company. It also help to
build up a confidence to speak up and make friends on public. CPD helps in the private as well as
professional life.

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Task 15 [LO4, P8]

Produce a development plan that outlines responsibilities, performance objectives and
required skills, knowledge and learning for own future goals.

Introduction:
A well-executed planning which provides opportunities and clear directions how to improve and
develop the skills which help in the career is known as development plan. It is the planning for the
futures that contains of the personal as well as companies’ responsibilities. The fact that needed to be
completed and deled with it on the time is known as responsibility.

In order to have the responsibilities and finish the plan you need to have the skills and knowledge.
As being the intern in an IT Company as an officer there will be many responsibilities and
objectives, goals of a company. They requires some of the skills and the knowledge to get out of the
problems.

Development plan can be made up of professional and the personal life. Development plan helps to
make an action base on the values, importance, and reflection of the work. Development plan helps
in setting the goals for the personal as well as the professional to make the career, education,
relationship or for the self- improvement. Like CPD development plan is also the life long process
that falls under the CPD.

Personal development plan:

The plan of the daily life that are needed to be fulfilled is known as personal development plan.
Personal development plan helps you to achieve more in the personal as well as in the professional
life. Some of the skills of the daily life that are needed to be improved like communication skill,
negotiation skill, time management skill, evaluating skill, problem solving skill etc. have been
mentioned below. The main learning objective of making the personal development plan is to make
the daily life better in the systematic way.

PDP helps to achieve the higher (long term) goals in the life and let us to make independent to
achieve the goal. PDP helps to know who you are and what you want. It helps to identify the skills
and experience that you have. This helps to make the plan and then manage the time and keep a
record of the achievements by the PDP. It leads to maintain the focus on the thing that you are going
to learn and what you want to achieve from learning it. It makes the control to the life and the

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studies.

Portfolio building:
The disciplined, personalized process which refers to the collection of the documents and the written
assembles in order to demonstrate that you have the quality to get the job and have the experimental
learning. Portfolio also helps to maintain the development plan. Portfolio helps in maintaining the
skill, makes you belief on the work, qualification etc. portfolio helps to maintain the success on the
life and helps to know even the risk tolerance and helps to manage it.

Portfolio evaluates the learning progress and academic achievement and also determines whether you
met the academic requirement of the course with grade level promotion and graduations. It also helps
to maintain the academic goals and progress as learners. Portfolio helps to know your skill, strength
and power that you have gained through the various experiences and relet to the career that you are
interested with.

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Learning objectives for future:

By conducting the event it helps me to manage the time at the first point. In the next step it helps me
to make the professional life more professional than the present. Communication skill of mine made
me to communicate with the other people. It helps me to understand about the different types of the
communication styles like verbal, non-verbal, facial communications etc. that can be useful to my
future to understand the peoples and then to organize an events. Likewise time management skills
helps to make the scheduling on the professional as well as personal life. Other time management
skills like Eisenhower’s time management techniques, to so list also helped to manage the time on
the future. Problem solving skill also helps me to the future problems. Like 8D rule, 5 why method,
SWOT analysis helps to manage the time and solve the problem and analyses the problem and its
solutions.

Conclusion:
Skill Enhancement + Work Done = Development Plan

In the workplace the main thing that the higher position people searches for you is your skill and the
responsibility towards the work. This makes your development plan successful. The main purpose of
making the development plan is to make the support for the short terms and long terms goals.

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Task 16 [LO4, M5]

Compare and contrast different motivational theories and the impact they can have on
performance within the workplace.

Introduction:
The willingness and desires of getting something so that it could help to the overall goal of the future
is known as motivation. People are used to be motivated through their self-interest and passion
towards the dreams.

In the workplace like in the IT Company motivation means the inspiration to pull the weight
effectively, to give loyalty to the team members, to work in the team, maintains the team dynamics,
to handle the task and the company. It is the set of the forces that causes people to behave in the
certain ways like moving forward to get something, continuing although once the plan doesn’t
worked out etc.

Motivation and performance are the two different thigs but it comes in the same order. Motivation
lead to work hard and working hard leads to the performance. That is in simple way:

Motivation + Ability + Environments = Performance

Figure 4 Process of Motivation

Motivation only doesn’t leads to the success and performance only also doesn’t leads to the success.
Means they are interrelated to each other. Needs and drives means things that you need and there
should be a good environment and better effort to execute it. After executing there will create an

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opportunity for the future goals and incentives and that leads to the performances. Performance
should be done by the able or the skilled person in order to get the output from it. This is the process
of motivation that leads to the performances.

Classification of motivational theory:

Content theory of Motivation: Maslow’s Need Hierarchy theory

It is mostly used motivational theory that deals with the human needs. The given figure model is up
going steps from the down to top. At first
physiological needs that included the basic
things in the life i.e. food, clothes. Shelter,
air, water etc. that are needed on the daily
life. This step influence on the human
behaviors. Then at the next step that is
safety needs. This stage involves the
security and the protection of the family
after the physical dangers. It needs money to
fulfil so that for money people motivate to
works. Then at the next step is the social
needs. It means that human beings social Figure 5 Maslow's Hierarchy Model
animal needs society at every stage of the
life. Then at the next step i.e. esteem needs that says about the self-respects. The fulfilment of this
stage leads to the self-confidence, competence, gather knowledge and many more. Then at the next

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level people will claim for further facilities on the life i.e. self fulfilment.

Process theory of Motivation: Equity theory

This theory of motivation is based on knowing what the weakness of yours than others is if both of
them are working in the same company or at the same place. This theory of motivation helps to get
the employs in the equity or fair situation. Rewards and incentives, promotions etc. determines the
equity in the workplace. Even the job salary also determines the equity of the employs. In some
condition this theory also makes the person demotivates. (ND, 2010). You should be safe inside
means that you needs to be positive and don’t make the comparison of you within the other peoples.
In the company one might be paid the high amount of salary and other might get low salary even the
status is same. Here this theory describe the same thing that it might bring stress on the work and
motivation needs.

Reinforcement theory of Motivation: Positive

Positive reinforcement means to think in a positive way to get the success. For example: if a sales
man sales goods more and more day to day i.e. he is going in profit day by day then he becomes
motivated to earn more than today in the next day. Positive reinforcement required the positive
thoughts and positive behaviors. In the company rewards, promotions are the positive
reinforcements.

Similarities among the motivational theories:

There are many types of the motivational theories. They all might have some of the similarities and
some might contains dissimilarities. The main similarity among the motivational theory is that it is
all for being success in the life, to achieve more than you have achieved in the past, to motivate at the
work place. Every motivation steps are the long process i.e. it is learned in the life long process in
different steps. It helps in maintaining focus on the main goal of the company and maintaining the
good relationship among the members of the company.

Dissimilarities among the motivational theories:

Classification of the motivation Properties of the motivation techniques
Describes what human needs to change with the
time bud doesn’t says about how they changes?
Content theory of motivation Says about what motivates people in the
workplace as well in personal life

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Concerned with the individual needs and goals.

And cannot explain what motivates or
demotivates us?
How human behaviors is motivated?

How motivation occurs?

Process theory of motivation What process influence the motivation?
Try to identify what are the needs of the peoples
to be motivated?

Helps to change the behaviors of someone’s?

Based on the “law of effects” i.e. Positive
Reinforcement theory consequences leads to repeat the task.
Focused on what happens to individual when
he/she take some actions.

Impact of motivation on the workplace:

Motivation theory leads you to believe that you have the skills and then ability that are needed to
accomplish the tasks. The essential things that are needed to maintain the motivation on the life is to
you must have the self-confidence on your work with the self-efficiency, you must have the positive
thinking with the intendent of doing more than today, you must have the great vision, focus and
strong goals on the life that makes you to move forward on the life, then at last you also need to have
the environment of being motivation and working with ability of doing better in the life. Motivation
lead to the success but being motivated also you need to think about not doing somethings like
working alone too much, having the improper objective and goal. You must do work in the smart
way with the team to achieve more.

Conclusion:
Motivated people are specially searched by the companies and organization because they are more
productive towards the responsibilities and goals of the organization. They can lead to the use of the
economic resources. Motivation leads to the higher efficiency of the work and reduces the labor
turnover problem in the company.

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Task 17 [LO4, D4]

Evaluate the range of evidence criteria that is used as a measure for effective CPD.

Introduction:
Continuing professional development is plans that can make your life more professional. It us the
record of your own experiences, knowledge, learning skills and all the things. CPD needs to be
supportive innovative and creative. It helps in improving the individual as well as team work and
personal as well and professional life.

CPD is the life long process that is gained through only the experiences and experiments. CPD helps
to stay interested and interesting. It is not focused on the long term or the indirect benefits of the
company. The individual staffs and the CPD known person should be collaborative in order to
evaluate the range of the CPD. By maintaining the CPD on the company it is necessary to reduce the
labor turnover rate, improve the moral habit and then reduces the stress.

The most important factor during the learning of the CPD is to make the documentation of the things
that you have been doing. It let you to do the things that are not been done and then also used to trace
the work of yours to make the focus towards the problem. Documentation is done in order to watch
the problem that have been solved before also. The effectiveness of the staffs in the company or an
organization is with the help of the documentation. Documentation is the important factor to make
understand about the CPD. It describes all the things that have been done while maintaining the
CPD.

The solutions of the problems are being solved by yourself so that the knowledge and skills are
enhanced with the help of maintaining the CPD in the company. It ensures the capabilities of yours
and helps to make the stander in the workplace as well in the personal life also. It helps to so the
work in the team so that it is the key to enhance the skills like leadership, interpersonal skills,
negotiation skills etc.

The fact that CPD helps to stay interested and interesting is that it helps to do the things more and
more in the life. Like with maintaining the CPD if you have successfully completed the work then
you will obviously get the good feedback and then it keeps you interesting to maintain the CPD in
the life. The main function of the CPD is to maintain the record, review the problem and then reflect
them in the professional life.

The most important factor on CPD is to documents the problems and the solution on the first stage

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and then on the next stage the CPD should be review from time to time so that you will be on the
track to solve the problem and then make the solutions of it. If the documentation is not done then
there will be the great problem to review the CPD and on the third step there is to reflect the
development of the CPD. CPD is the life knowledge process and if it is not reflected on the work on
the daily life as well as in the professional life then there will be no meaning of maintaining the CPD
in the daily life. All those stages of the CPD should be maintained clearly so that it will become
easier to maintain the life professional. If one of the step is mistakenly underestimated then the
whole process of the CPD will be goes down. So that to maintain good CPD you need to document,
review the document time to time and then implement the documented and the reviewed process in
the daily life.

Conclusion:
CPD is an ongoing process in the life. To make the CPD first of all plan the whole thing. Then keep
the documentation of the whole thing that you have created then reflect it on the work and then
report it that you have completed your CPD. CPD is the process to be the professional in the life and
to manage all the things like the time, skills etc. in order to make the CPD the individual must be
responsible to the work and be the loyal in the work that they ate doing. After maintain the CPD
there should be the clear goal and the smart work that needs to be completed on the time.

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