i Introduction to the car What words do you think of when you see a car? Complete the diagram below. Now compare your diagram with others in your class. 8 1 Different people have very different opinions about cars. Listen to the four speakers. Which person sees the car as: a astatus symbol? b alifestyle product? ¢ a functional product? da danger to the environment? @ sten again and complete the sentences. 1 The and the features are very important. | put a lot of thought into the car I buy ~ it has to be me. 2 Of course if i's comfortable and safe, that’s great, but | really don't care about the ___._..'m only interested in details such as the price, fuel consumption, how many seats there are, and how big the is. 3. The car gives me prestige. | would only buy an expensive car with a powerful and all the latest 4 | live in the country and there’s no public . But | think cars are polluting the world. Just think of all the __ gases! Who do you agree with most? Ask the other people in your class how they see their cars. Use phrases from the Language Box on page 6 to help you discuss. Do you have the same opinions? |© | WUT Intent the ca 2 Here are some of the factors people consider when buying a car. Match the factors (1-7) with the definitions (a-g). price a. the amount of money you get when you sell your car resale value b how much petrol or diesel the car uses size © when customers always buy their cars from the same manufacturer interior features, d_ the amount of money you pay when you buy a car fuel consumption e. the car's capacity to go fast and accelerate quickly performance F how big the car is brand loyalty items inside the car Noaunwne 3 The questionnaire betow is part of a survey to find out which factors are important to people when they buy a car. Work with a partner to complete the questionnaire. Car buying attitudes Panktofactors ko is {very mporant How important ae the following factors 2 mgortat ‘shan tayang ear? 2 notmpotant Factors involved ‘Yourranking Partner's ranking ‘in buying a car | Price Resale value Design Colour sie Interior features Engine Fuel consumption Handling Brandname: Brand loyalty Advertsing ‘Compare your results with others in the class. What are the five most important factors? ‘Asking for opinions Giving your opinion Agreeing Disagreeing What do you think? | think | agree. No, sorry, | disagree. How do you feel about this? In my opinion | think 50 too. 1'm afraid | don’t agree. |What's your opinion of 2 Ifyou ask me... Yes, that's right. 1 can't go along with that.UNIT Introduction tothe eat | 7 4. Work witha partner to Label the types of car. convertible * coupe * estate (car) * hatchback * pickup * saloon * sports car * limousine * SUV British English ‘American English estate car an wagon Find cars which fit the desc bin ai Axa sports utility vehicle (SUV) Which car(s) 1 hasfhave lots of room for passengers? 5. has/have low fuel consumption? 2 is/are good for driving on bad roads? 6 is/are ideal for small parking sj 3. is/are not suitable for large families? 7 has/have only one passenger seat? re perfect for hot, sunny weather? 8 is/are good for transporting things?8 | UNIT, intoduction to the ca @ 5 Yourson has just passed his driving test and you are going to buy him his first car. What e questions would you ask a salesman before buying the car? Listen to the dialogue between John and Alison, and a salesman. Did they ask the same questions as you? Listen again and complete the table of standard features with no extra cost. Driver aitbag Yes/No Passenger airbag. Yes/No Lateral aitbags YesiNo ABS Yes/No No. of cylinders mpg Top speed CD-autochanger Yes/No Satellite navigation Yes/No Sports steering wheel Yes/No Leather seats YesiNo British English American English engine {also) motor petrol gas(oline) 6 Now match words from the two boxes to make expressions from the dialogue. 1 LJewsh 5 ]brand @ consumption e seats 2 El standard 6] resale b tests f image 3 C] tue 7 [leather © value 8 airbags 4 Cldieset 8 [passenger | 4 equipment engineUNIT Introduction tothe car Complete the sentences with the expressions in exercise 6. 1 Taking good care of your car can increase its _resale value. Ahigh-quality CD player comes as with this model. I drive a car with a because of the better fuel consumption Manufacturers use to improve the safety of their cars. Volkswagen improved Skoda’s _ after it took over the company. This model has a of 3.3 litres per 100km. are standard equipment throughout Europe. This model has optional with black headrests. 7 Which types of car would you recommend for the people below? Compare your choices with a partner. Twenty-nine-year-old business Woman Janet Dawaon is single, Independent, and ambitious. She loves driving and travels alot for business and pleasure. ‘Joan Hillis a single mother with three children. She lives. the country far rom the town and the children’s school, She sees the car asa functional object. it old Edward Mitchell isa fity-year-ol stockbroker. He enjoys if inthe fast lane. He has plenty of money and loves cars. Sandra anc Tay Ra Shire endaog They eto skiing, camping, and fishing. Sandra i an engineer and: Toby stays at home ° and looks after the children, John Owens is a twenty-year-old bank clerk. Ths is his first car and firstjob. He stil ives at home. ung ‘Sue and Tom Benton are @ yo! ‘couple. Bath have good jobs and no children. They lke to be trendsatlers. 8 Work together with a partner to do the following role-play. Partner A: You want to buy anew car for yourself. Tell the salesperson what your requirements are. Partner B: You are the salesperson in the car showroom. Help the customer. | Trecommend .. If were you, | would buy a You need a car which A. would be idealperfect for you. Have you thought about ‘You should/shouldr't buy a... Why don't you buy a. ? ]9 10 30 | UNITS Introduction tothe cr How well do you know your partner? Use words from the box to complete the table for you and your partner. Then work together to check your answers. always * normally * frequently * often * sometimes * seldom * never How often do you ...? You Your partner © buy anew car * check your tyre pressure * travel on holiday by car * tow a caravan * go over the speed limit © hire a car + lend your car to someone © change the oil + wash your car * read car magazines * pick up hitch-hikers ‘Complete the puzzle and find an expensive type of car. The answers are all words from this unit. 1 The amount of money you can get for our car when ‘5. Ameasurement which tells you how much petrol or you want to sel ‘desela car uses. 2 Another word for motor. 6 The fastest a car can go. 3 The cars capacity to go fast and accelerate quickly. 7. Thisisa very important buying factor 4 People vino worry about the environment say cars 8 Volkswagen, Opel, and Fiat are all examples of tis. ‘cause this, ‘9 Features that can save your it, Oy OBO OOOO OOU) OU DLO . U0 OC O08 HUW O UWunr, Read the magazine article and answer the questions which follow. What’s in a name? Have you ever thought about car names? Do they actually mean anything? And do you know what the name of your car means? For example, you may think ‘Rover’ is just a name, but there is never just a name in marketing. & rover is a wanderer ~ someone who likes to travel around. So suggests mobility, freedom, having the name fun, and going wherever you want to go. These were important qualities when Rover cars first came on the market. Marketing departments of car companies spend a lot of 1e and money thinking up names for cars. Thenames should be a reflection of the brand, product, and target group. The car you drive tells the world about your status, how much money you have, and the socio-economic group you belong to (or Carre How important is the name of a car to you? Would you buy a car even if you didn't like the name? How many car names do you know the meaning of? want to belong to). Good car names are catchy and fit the product, such as the "Beetle’ or the ‘Mini’ The name should also appeal to a global audience. At the very least, the name should not anything bad in another mean language. (This was why Rolls-Royce decided not to use the name ‘Silver Mist’ for one model: mist means animal manure in German!) American car makers like to give their SUVs names that people of the Wild West, remind full of adventure and danger. Did you know that ‘Wrangler’ is another word for cowboy? Or that ‘Maverick’ means an unbranded cow that has strayed from the herd? People who own SUVs seldom drive ‘them off-road, but they enjoy the feeling of excitement that the name creates. Induction tothe car | 4 Imagine you work in the marketing department of a large car manufacturer and you want to produce a small sports car with women as a target group. What would you call it?The exterior En Itis important for car makers that customers can easily identify the front and the rear of their cars. How many of the cars below can you identify? bonnet » front bumper * headlight © indicator * petrol cap or flap © oof * sill © sunroof * tyre * wheel arch © wheeltrim * logo + windscreen * windscreen wiper * wingUNIT2 Theexteri aerial * badge * boot * door * pia Austen Ene door handle © exhaust pipe © bonnet hood boot trunk number plate * rearbumper * indicator tum signal se ata number plate license plate realising MICS petrol cap or flap gas tank lid side window * rear light tyre tire windscreen windshiela wing fender 2 Complete the sentences with words from exercise 1. 1 You open the ___ bonnet to look at the engine. 2 The absorb small impacts in an accident. 3 Don't forget to retract the before using the car wash. 4 Can you put my suitcases in the , please? 5 When it starts raining, you need to switch on the 6 ‘What model is that?" ‘I don’t know, | can’t see the _ from here.’ 7 Itis important to inflate the to the correct pressure for better fuel consumption. 8 The Mercedes star is a well-known 9 Open the and let some sun and fresh air into the car. 10 | wish all drivers would use thei when they want to turn right or left! 3 Match words from the two boxes to find the exterior car parts. a [J head 6 |_| petwol a wipers f cap 2 [rear 7 (_] windscreen b lights g mirror 3 Llexhaust 8 [] wing © plate h handle 4 (J wheel 9 [_) door trim i lights 5 [] front 10 [-] number fe bumper i pipea4 | uNT2 The exter ® & Aistentothe desc m what they are called. ferent car parts. Match the Speaker: 1 Now describe another car part ina similar way. Can the other students guess which car part you are describing? 5, Read the text about car production and complete the diagram on pages. Ce on ee ey specific requirements ~a built-to-order car. AS soon as a car is ordered and a delivery date agreed, weekly and daily production schedules are created and sent to outside suppliers and the company’s own pre-assembly stations. This is to make sure that all the necessary components arrive on time, First ofall, a small data carver is attached tothe floor pan in the body shop. This data carrier contains all the customer's specifications and communicates Wirelessly with control units along the production line. In the body shop the floor pan, wheel arches side panels, and roof are welded together by robots to:make the frame ofthe car. The add-on parts —the doors, boot fd, and bonnet — are then mounted to make the body-in-white. The finished body shel then goes int the paint shop where the data carrier determines the colour. in final sembly, the interior and exterior parts (or example the front and rear bumpers, headlights, windscreen, and other windows) are fitted. After quality control and a final check, the finished car can be released itis nov ready fr delivery to its new oviner.UNIT2 The exterior | 35 baw ——_' Carts orderod and ciara wporatone ‘ sagioos 1p Seaiedandsenttosupps Dy Sonminnaspestcaionie este» f wa sf ae + rabesty shop Foor pan, Body shel goes into & » 4, sips and ns emeuned se welded together Interior and exterior parts are 7 Manda 8 ‘is 9 fitted in ! © finai check are done A released We often use the passive voice to describe a process. It is formed using the verb to be and the past participle (the 3rd form) of the verb. We use by to say who or what does the action. Almost every car is produced to the customer’s specifications. The floor pan ... and the roof are welded by robots. The finished car can be released. Complete the sentences with the passive form of the verb in brackets. This model __is produced (produce) in the new factory in Poland. 2. German cars Gell) all over the world. 3 Theordes = (an/place) by fax or online, 4 The cars (assemble) by robots. 5 Spate parts (can/buy) from your local dealer. 6 Theinteriors (design) by computer. 7 Wes (should/replace) before they wear down completely. Look at the diagram in exercise 5 again. Work with a partner and describe the car production Process in your own words. Use the phrases in the Language Box to help you. Firstly/The first step is/To begin with ... Secondly ... |The next step/stage is Following that Finally... The last step/stage isas | unir2 8 10 The exterior Put these steps for changing a tyre in the right ord Start like this: The first step is to put the vehicle into gear or park (e). Then you a Remove the old tyre from under the vehicle and lower the vehicle. b_ Take the spare tyre out of the boot and make sure itis in good condition. © Check again to make sure the wheel nuts are tight. d Remove the tyre and put it under the vehicle, next to the jack. € Put the vehicle into gear (manual transmission) or park (automatio. Use a jack to raise the vehicle Fit the spare tyre and tighten the wheel nuts. Find two rocks or large pieces of wood and put them in front of and behind the opposite wheel. i Loosen the wheel nuts slightly. j Loosen the wheel nuts more and remove them. 1@ 203;0,0;50 6O 70 80 sOwO Now listen to the recording to check your answers. Work with a partner. Write a description of one of the processes below, using phrases from page 45 and a dictionary to help you. Then read your description to another pair. Can they add anything to your description? filling the tank with | replacing a bub in petrol headlight Acar positioning and Programming a swre checking the oil level oh & memory seat checking car tyre py pressure - Discuss these questions with a partner. What problems do you have to deal with in your job? How do you solve them? What was the last problem you had to solve at work? Do you ever have problems with suppliers?11 12 UNIT2 Theexterior | 47 ‘A manufacturer phones a supplier to complain about some headlights. Put the manufacturer's tines (2-i) into the right place to complete the dialogue. What is the problem exactly? What do you think the cause of the problem could be? a I'mafraid there is. In our tests there's been a much higher failure rate than is allowed in the contract. b Fine, thanks. Listen Alex, I'm calling about the headlights we received from you last week. « d It's around 5 per cent. And as you knows it should be under 1 per cent. cr et That's really good of you, Alex. Ill be in my office until about 4 p.m. After that you can reach me on my mobile. fe Hi, Alex, It’s Chris Fraser here from Rover. f Thanks, Alex. Speak to you later. & Yes. I's 0044 795 434 5381. h i Sure. ts A348 Yes, that’s right. 1 Halla Systems. Alex Newman speaking, fel 2 Ah, bi Chris. How's it going? <<————__ o Uh huh. Is there a problem with the headlights? o o 0 4 Oh dear. 'm sorry to hear that. Can you tell me what the failure rate is exactly? 5 You'e right, that’s completely unacceptable. Could you just give me the consignment number, please? 6 Got you. OK Chris, this Is what I'm going to do. VIL look into the problem straight away and will get back to you as soon as I can, oO 7. OK. I think F've got your mobile number, but can you give it to me again just in case? o 8 Let me just read that back to you. 0044 795 434 5381~ is that right? [_] ke | said, I'll call you as soon as | know something: [_] Find phrases in the dialogue which mean the same as the phrases below. How are you? The reason | am calling. Can | have it again . Can | just repeat that? You can contact me later on .. ll ring you when | have more information. We'll be in touch later.a0 | vue 13 14 The exterior When Alex looks into the problem, he discovers that the bulbs used in the headlights from consignment A348 came from a new supplier. Work with a partner to do two role-plays. Use the phrases in the Language Box to help you. EXER Seen Parner fle 3 p64 This is «from 11m sorry, didr’'t catch that. 'm calling about Pil call you back later. Can I speak to .., please? PH send you .. by faxfemail. Could you tell me the name of your company? Just give me a cal if you have any more problems, Could you repeat that, please? Thanks for calling 8D (8 disciplines) reports are often used in the automobile industry to help solve quality problems. Match the solutions (a-h) to the stages (1-8). a apply suitable oil e plastic rubbing on metal sort out parts f change surface roughness of parts © quality assurance for supplier parts, 8 watch for similar problem on all models d_ squeaky noise when operating electrical h_no recurrence predicted window switch 8D Report Customer: Customer Ref: Supplier Ref: Date: To: Product: 1 | Team responsible 2 | Problem description: 3 | Containment action(s): Person resp. effectiveness: | Date: 4 | Root cause(s): ‘% Contribution: 5 | Selected long-term corrective action(s): Review: % Effectiveness: 6 | Implemented long-term corrective action(s) Date: Person resp,nr, 7 | Action to prevent recurrence of problem: Date Person resp. | [8 | Comments (information to team Processed by: | Date of close: | Now complete the 8D report, either for the problem you solved in the role-plays or for a problem you had in. and explain how you solved the problem. life. Then show the 8D report to another student, Read the magazine article and answer the questions which follow. The smart Over the last ten years people have got used to the sight of very small cars parked in tiny parking spaces. smart is one of the world’s youngest car makes and yet the smart fortwo is such a distinctive car that it has already been included as an exhibit in the ‘Musoum of Modern Art in Now York - one of only six cars to attain this distinction. In April 1994, the Micro Compact Car AG was founded in Switzerland as a joint venture between Mercedes Benz and Swatch, Nicolas, Hayek, the Inventor of the Swatch watch, brought his idea for an ultra-short small car, ‘and Mercedes-Benz contributed expertise and ‘experience trom more than a hundred years of bulaing cars. Engineers devised a car which is not only ‘extremely mobile and efficient, but also very economical. ts other key feature is safety with Its unique tridion cell After starting development in 1994, the ‘smart fortwo celebrated its premiere at the Frankfurt Motor Show in 1997. Production in Do you own a smart, or would you ever buy one? What are the advantages and disadvantages of the smart? In which countries do you think small cars are most successful? Do you think small cars will become more popular in the future? Why, or why not? Hambach, France, started in July 1998, and in October sales took off in other European countries. In 1998, smart became @ 100% subsidiary of what was then Daimler-Benz AG (today DaimlerChrysler AG). There is no doubt that the smart fortwo leader in urban mobility. All smart vehicles ‘embody the same brand values and have the same ‘DNA’: innovation, functionality, and Joie de vivre. They appeal to people who are ‘sporty, independent, and young at heart people who love clever solutions and are ‘open to new ideas. 36month or 25,000mile warranty. the exter | 49The interior Find someone in your class who: UL’ + needs plenty of legroom + has a car with GPS navigation system « likes to have lots of switches and gadgets in the car is a telematics user ‘always buys a car with air conditioning * likes a sporty steering whee! * has soft toys and cushions in the car © doesn't allow smoking in his/her car » Label the parts of a car interior. accelerator © ait vent * aitbay © ashtray * brake pedal * car seat (headrest) * cigarette lighter * clutch pedal * cup holder * dashboard * door handle © door tray * gearstick * glove compartment * handbrake © hands-free telephone * horn ignition * rearview mirror * seat belt © steering wheel * sun visor 1 8 15 16 17 18 19 my a eo British English ‘American English accelerator (also) gas pedal gearstick ear shifstick shift glove compartment (also) glove boxUNITS Theinteior | 2 Complete the sentences with words from exercise. 1 It’s so practical to have a__ whenever | want, near the steering wheel. | can take a drink 2. Inacar with manual transmission, you need to press the ___when you want to change gear. 3. There's usually a cosmetic mirror on the passenger's 4 Ihave leather _ It not so cold for my hands in the winter and it gives you a good grip. 5. It’s against the law to phone while driving so I've ordered a car with a 6 Could you have a look in the road atlas? It’s in the 7 Idon't need a__ in my car. as | don’t smoke and | don't want anyone to smoke 8 Could you close the _ _7 I'm getting a draught. Match the numbers with the names of the instruments. coolant temperature gauge [[] fuel gauge driver information system [7] revcounter[-] engine oil temperature gauge] speedometer ["] hazard warning/indicator lights [_] voltmeter oOo Look at the picture in exercise 3. Which instrument: shows you how fast the car is travelling? warns you if the engine lubrication system gets too hat? shows that you are indicating to tum left or right? shows you how often the engine is turning over? shows you how much petrol you have in the tank? indicates the voltage of the car’s electrical system?22 | urs 5 @7 The interior Work with a partner to do the following role-play. You are two managers from the marketing department. You are meeting to decide whether or not you should remove the cigarette lighter and ashtray as standard equipment. First look at the phrases in the Language Box, then look at your role cards, artneeA file 2 p62 Pas eee eRe Making suggestions ‘Accepting suggestions _—Rejecting suggestions Why don't we That sounds good. | don't think that will work, How about ..ng ..? | think that'l work. That's (maybe) not (such) a good idea because | suggest Good idea. ''m not sure about that We could What do you need to do when you first get into car, before you start the engine? Look at the note. 1) Adjust seat (if necessary) Continue the list with a partner. 2) a) Listen to and complete the following dialogue between a driving instructor and a learner taking a first driving lesson. Instructor OK, so you're sitting in the car. What do you do now? Learner — Well, | start the car. No, wait! | check behind me first before | drive away. Instructor You've forgotten something, Learner Of course, | fasten my ____* first. Instructor Even before you fasten your seat belt there are things you need to do. First of all, are you sitting comfortably? Leamer Not really. The seat is a bit too far from the : Instructor So you need to adjust the seat, right? Use the two levers there to adjust the position and the height. You can also adjust the steering wheel. So now youre sitting comfortably. What should you check now? Leamer That the _? mirrors in the right position. And the side mirror. Instructor Quite right. What next? Leamer — Well, fit's dark, | need to switch on the Instructor Good. Finally, before you put the key into the what should you do? Leamer Now | fasten my seat belt. Did your list in 6 match the instructions from the instructor?vir Te nteor | 23 8 cover the dialogue on page 22. Can you remember which nouns can follow which verbs? Complete the table. Some nouns can goin more than one column. ‘bonnet * boot * door * fogtights « fuel © glove compartment * headlights * headrest * indicator *-oiHevet petrol cap * searviewmirrow © seat belt * seat height » seat position * side mirror * steering wheel sunroof * tyre pressure * windscreen wipers Open/Close Adjust Switch on/off Check bonnet rear-view micror fog lights oil level Q Now work with a partner to answer these questions. Use phrases from the table above. ‘What do you do when: 1 visibility is poor because of fog? 2 your seat is too low? you think you need oil? you want to get out of the car? you car't see the cars behind you property? it’s getting dark? you want to look atthe engine? 8 your steering wheel is too high? 9 you think your tyre pressure is low? 10 you need your toad map? 4 it's warm and sunny? 12. your passenger has no legroom in the back?24 | UNITS The interior 10 You work fora company that manufactures car parts. You receive the email below from ‘a French customer. Complete the email with words from the box. appreciate * attachment * forward * possible sending * unfortunately * writing Tiron [Fem Wee spem@enaim a fi enn@d. ‘ sutjct order no. 7H325K Dear Ms. Benn Im____ ‘to you because of a problem with the delivery which we received from you last week. The order was for 1000 dashboard panels. 50 of the boxes that arrived were empty. Can you send us the missing items as soon as 52 We would also Sitif you could look into the problem to make sure this does not happen again. I'm 5 you a scan of the delivery note as an ‘ ook ? to hearing from you soon. Best regards Yves Perry Now write a reply to the email. Use the phrases in the Language Box to help you. ‘Thank you for your email. ''m sending you .. 1m writing to. | hope that tm very sorry about... Let me know if. Could you Best regards/Best wishes