Bitdefender Endpoint

Security Tools for

Windows

USER'S GUIDE
 Bitdefender Endpoint Security Tools for Windows
User's Guide

Publication date 2019.11.25

Copyright© 2019 Bitdefender

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Table of Contents
Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iv
1. Purpose and Intended Audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iv
2. How to Use This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iv
3. Conventions Used in This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iv
4. Request for Comments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v
1. Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
1.1. The System Tray Icon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
1.2. The Main Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
1.2.1. The Status Area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
1.2.2. Events Timeline . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
1.3. The Modules Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
1.4. Actions Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
2. Scanning for Malware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
2.1. Scanning a File or Folder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
2.2. Running a Quick Scan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
2.3. Running a Full Scan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
2.4. Configuring and Running a Custom Scan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
2.4.1. File Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
2.4.2. What to Scan? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
2.4.3. What to Do? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
2.5. Checking Scan Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
3. Using Volume Encryption . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
3.1. Encrypting Your System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
3.2. Decrypting Your System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
3.3. Checking the Encryption Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
3.4. Changing the Encryption PIN or Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
4. Updates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
4.1. Types of Updates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
4.2. Checking If Your Protection Is Up-to-Date . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
4.3. Performing an Update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
5. Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
6. Using the Command Line Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
6.1. Supported Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
6.2. Command Line Error Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
7. Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

iii
Preface
1. Purpose and Intended Audience
This documentation is intended for the end users of Bitdefender Endpoint Security
Tools, the Security for Endpoints client software installed on computers and servers
to protect them against malware and other Internet threats and to enforce user
control policies.
The information presented herein should be easy to understand by anyone who is
able to work under Windows.

2. How to Use This Guide

This guide is organized so as to make it easy to find the information you need.
“Getting Started” (p. 1)
Get familiar with the Bitdefender Endpoint Security Tools user interface.
“Scanning for Malware” (p. 11)
Find out how to run scans for malware.
“Updates” (p. 22)
Find out about Bitdefender Endpoint Security Tools updates.
“Events” (p. 24)
Check the activity of Bitdefender Endpoint Security Tools.
“Getting Help” (p. 37)
Where to look and where to ask for help if something unexpected appears.

3. Conventions Used in This Guide

Typographical Conventions
Several text styles are used in the guide for an improved readability. Their aspect
and meaning are presented in the table below.

Preface iv
Appearance Description
[email protected] E-mail addresses are inserted in the text for
contact information.
“Preface” (p. iv) This is an internal link, towards some location
inside the document.
filename Files and directories are printed using
monospaced font.
option All the product options are printed using bold
characters.
keyword Important keywords or phrases are highlighted
using bold characters.

Admonitions
The admonitions are in-text notes, graphically marked, bringing to your attention
additional information related to the current paragraph.

Note
The note is just a short observation. Although you can omit it, the notes can provide
valuable information, such as specific feature or a link to some related topic.

Important
This requires your attention and is not recommended to skip over it. Usually, it provides
non-critical but significant information.

4. Request for Comments

Please write to tell us how you think this guide could be improved and help us
provide you with the best documentation possible.
Let us know by sending an e-mail to [email protected].

Preface v
1. GETTING STARTED
Bitdefender Endpoint Security Tools is a fully-automated computer security program,
managed remotely by your network administrator. Once installed, it protects you
against all kinds of malware (such as viruses, spyware and trojans), network attacks,
phishing and data theft. It can also be used to enforce your organization's computer
and Internet use policies. Bitdefender Endpoint Security Tools will make most
security-related decisions for you and will rarely show pop-up alerts. Details of
actions taken and information about program operation are available in the Events
timeline.

1.1. The System Tray Icon

At installation time, Bitdefender Endpoint Security Tools places an icon in the
system tray. If you double-click this icon, the main window will open. If you right-click
the icon, a contextual menu will provide you with some useful options.
● Show - opens the main window of Bitdefender Endpoint
Security Tools.
● About - opens a window with information about
Bitdefender Endpoint Security Tools and states where
to look for help in case of unexpected issues. This System Tray Icon
window also includes a link to Bitdefender privacy policy.
● Language - allows you to change the user interface language.
● Power User - allows you to access and modify security settings, after providing
the password in the login window. Control Center is being notified when an
endpoint is in Power User mode and the Control Center administrator can always
overwrite local security settings.

Important
This option is available only if granted by the network administrator through
policy settins.
This option is not available for Bitdefender Endpoint Security Tools for Windows
Legacy.

The Bitdefender Endpoint Security Tools icon in the system tray informs you when
issues affect your computer by changing the way it looks:
Critical issues affect the security of the system.

Getting Started 1
 Some issues affect the security of the system.

Note
The network administrator can choose to hide the system tray icon.

1.2. The Main Window

The main window of Bitdefender Endpoint Security Tools allows you to check the
protection status and perform scan tasks. Everything is just a few clicks away.
Protection configuration and management are performed remotely by your network
administrator.
To access the main interface of Bitdefender Endpoint Security Tools, navigate from
the Windows Start menu, following the path Start → All Programs → Bitdefender
Endpoint Security Tools → Open Security Console or, quicker, double-click the
Bitdefender Endpoint Security Tools icon in the system tray.

Main Window

The window is organized into two main areas:

● Status area
● Events timeline

Getting Started 2
1.2.1. The Status Area
The Status area offers useful information regarding the security of the system.

Status Area

You can easily identify the current security status based on the status symbol
displayed to the left of the status area:
● Green check mark. There are no issues to fix. Your computer and data are
protected.
● Yellow exclamation mark. Non-critical issues are affecting the security of your
system.
● Red X mark. Critical issues are affecting the security of your system.
In addition to the status symbol, a detailed security status message is displayed
to the right of the status area. You can see the detected security issues by clicking
inside the status area. Existing issues will be fixed by your network administrator.

1.2.2. Events Timeline

Bitdefender Endpoint Security Tools keeps a detailed log of events concerning its
activity on your computer, including activities monitored by Content Control.

Events Timeline

Getting Started 3
The Events timeline is an important tool in monitoring your Bitdefender protection.
For instance, you can easily check if an update was successfully performed or if
malware was found on your computer.

1.3. The Modules Window

The Modules window displays useful information about the status and activity of
the installed protection modules. To open the Modules window, click the Modules
button in the Bitdefender Endpoint Security Tools main window.

Modules Window

Antimalware
Antimalware protection is the foundation of your security. Bitdefender Endpoint
Security Tools protects you in real time and on demand against all sorts of
malware, such as viruses, trojans, spyware, adware, etc.
● On-Access. On-access scanning prevents new malware threats from entering
the system by scanning local and network files when they are accessed
(opened, moved, copied or executed), boot sectors and potentially unwanted
applications (PUA).

Getting Started 4
 ● HyperDetect. HyperDetect exposes advanced attacks and suspicious
activities in the pre-execution stage. This layer of security contains machine
learning models and stealth attack detection technology.
● Advanced Threat Control. It continuously monitors applications running on
the endpoint for malware-like actions. Advanced Threat Control will
automatically try to disinfect the detected file.
● Quarantine displays the list of quarantined files, their original path,
quarantine action time and date and their security status. Use the buttons
at the bottom to delete or restore the files you want. If you want to delete
all files from the quarantine, click the Empty button.

Quarantine

Content Control
The Content Control module protects you while on the Internet against phishing
attacks, fraud attempts, private data leaks, and inappropriate web content. It
also includes a comprehensive set of user controls that help the network
administrator enforce computer and Internet use policies.
● Traffic Scan. This component prevents malware from being downloaded
to the endpoint by scanning incoming emails and web traffic in real time.
Outgoing emails are scanned to prevent malware from infecting other
endpoints.

Getting Started 5
 ● Application Blacklisting. This component prevents access to unauthorized
applications in your company. The administrator is responsible for creating
rules for the allowed applications in the organization.
● Web Access Control. This component protects you from accessing
dangerous websites based on administrator-defined rules.
● Data Protection. This component prevents unauthorized disclosure of
sensitive data based on administrator-defined rules.
● Antiphishing. This component automatically blocks known phishing web
pages to prevent users from inadvertently disclosing private or confidential
information to online fraudsters.
● Network Attack Defense. Network Attack Defense detects network attack
techniques used to gain access on specific endpoints, such as brute-force
attacks, network exploits and password stealers.

Note
This module is not available for Bitdefender Endpoint Security Tools for Windows
Legacy.

Firewall
The firewall protects you while you are connected to networks and the Internet
by filtering connection attempts and blocking suspicious or risky connections.

Note
This module is not available for Bitdefender Endpoint Security Tools for Windows
Legacy.

Device Control
It allows preventing sensitive data leakage and malware infections via external
devices attached to endpoints, by applying blocking rules and exclusions via
policy to a vast range of device types. The administrator is responsible for
managing permissions for the following types of devices:
● Bluetooth Devices
● CDROM Devices
● Floppy Disk Drives
● IEEE 1284.4
● IEEE 1394
● Imaging devices
● Modems
● Tape Drives

Getting Started 6
 ● Windows Portable
● COM/LPT Ports
● SCSI Raid
● Printers
● Network Adapters
● Wireless Network Adapters
● Internal and External Storage

Note
This module is not available for Bitdefender Endpoint Security Tools for Windows
Legacy.

Application Control
The Application Control module blocks unauthorized applications and processes
from running on the endpoint. Application Control decreases the frequency
and impact of malware incidents, reducing the attack surface and vulnerabilities
by controlling the number of unwanted applications in your network.

Note
This module is not available for Bitdefender Endpoint Security Tools for Windows
Legacy.

Sandbox Analyzer
The Sandbox Analyzer module provides a powerful layer of protection against
advanced threats by performing automatic, in-depth analysis of suspicious
files which are not yet signed by Bitdefender antimalware engines. Sandbox
Analyzer employs an extensive set of proprietary technologies to execute
payloads in a contained virtual environment hosted by Bitdefender, analyze
their behavior and report any subtle system changes that is indicative of
malicious intent.

Note
This module is not available for Bitdefender Endpoint Security Tools for Windows
Legacy.

Volume Encryption
The Volume Encryption module allows you to provide full disk encryption by
managing BitLocker on Windows machines. You can encrypt and decrypt boot
and non-boot volumes, with just one click, while GravityZone handles the entire
process, with minimal intervention from the users. Additionally, GravityZone

Getting Started 7
 stores the recovery keys needed to unlock volumes when the users forget their
passwords.

Note
This module is not available for Bitdefender Endpoint Security Tools for Windows
Legacy.

EDR Sensor
The EDR (Endpoint Detection and Response) Sensor collects, handles and
reports endpoint and application behavior data. Some of the information is
processed locally, while a more complex set of data is reported to a backend
component of GravityZone.
The module generates a small footprint when it comes to network bandwidth
usage and hardware resource consumption.

Note
This module is not available for Bitdefender Endpoint Security Tools for Windows
Legacy.

Patch Management
Patch Management keeps the operating system and software applications up
to date. This module includes several features, such as on-demand / scheduled
patch scanning, automatic / manual patching or missing patch reporting.

Note
This module is not available for Bitdefender Endpoint Security Tools for Windows
Legacy.

Getting Started 8
1.4. Actions Menu
To define or run a scan task, click the Actions button to open the Actions menu.
This is where you can also check for updates.

Actions Menu

Quick Scan
Uses in-the-cloud scanning to detect malware running in your system. Running
a quick scan usually takes less than a minute and uses a fraction of the system
resources of a regular virus scan.
Full Scan
Checks the entire computer for all types of malware threatening its security,
such as viruses, spyware, adware, rootkits and others.
Custom Scan
Allows you to choose the locations to scan and to configure scan options.

Getting Started 9
Check for updates
If an update is detected, you will be asked to confirm it or the update will be
performed automatically, depending on the update settings configured by you
network administrator.

Getting Started 10
2. SCANNING FOR MALWARE
The main objective of Bitdefender Endpoint Security Tools is to keep your computer
free of malware. It does that primarily by scanning in real time accessed files, e-mail
messages and any new files downloaded or copied to your computer. Besides
real-time protection, it also allows running scans to detect and remove malware
from your computer.
You can scan the computer whenever you want by running the default tasks or
your own scan tasks (user-defined tasks). Scan tasks specify the scanning options
and the objects to be scanned. If you want to scan specific locations on your
computer or to configure the scan options, configure and run a custom scan.
At any point during the scan, you can see the progress in the Events timeline.

2.1. Scanning a File or Folder

You should scan files and folders whenever you suspect they might be infected.
Right-click the file or folder you want to be scanned and select Scan with Bitdefender
Endpoint Security Tools. The scan will starts and you can monitor the progress on
the Events timeline.
At the end of the scan, you will see the result. For detailed information, click View
Log.

2.2. Running a Quick Scan

Quick Scan uses in-the-cloud scanning to detect malware running in your system.
Running a quick scan usually takes less than a minute and uses a fraction of the
system resources needed by a regular virus scan.
Quick Scan is preconfigured to allow scanning:
● Running processes, boot sectors and registry.
● Critical memory regions
● Only new and changed files
● For rootkits, adware, spyware and dialer applications in critical OS paths such
as: %windir%\\system32\\, %temp%, /etc, /lib.
● For Potentially Unwanted Applications (PUA).
To run a quick scan, follow these steps:

Scanning for Malware 11

1. Open the Bitdefender Endpoint Security Tools window.
2. Click the Actions button on the upper-right corner.
3. Click Quick Scan.
4. Wait for the scan to complete. You can see the progress of the scan in the
timeline. Once complete, click View Log to see detailed results.

2.3. Running a Full Scan

The Full Scan task scans the entire computer for all types of malware threatening
its security, such as viruses, spyware, adware, rootkits and others.

Note
Because Full Scan performs a thorough scan of the entire system, the scan may take
a while. Therefore, it is recommended to run this task when you are not using your
computer.

If you want to scan specific locations on your computer or to configure the scanning
options, configure and run a custom scan. For more information, please refer to
“Configuring and Running a Custom Scan” (p. 13).
Before running a full scan, make sure Bitdefender Endpoint Security Tools is
up-to-date with its malware signatures. Scanning your computer using an outdated
signature database may prevent Bitdefender Endpoint Security Tools from detecting
new malware found since the last update. For more information, please refer to
“Updates” (p. 22).
Full Scan is configured to allow scanning:
● Running processes, boot sectors and registry.
● Email archives and network files from all drives, including removable ones.
● For rootkits, adware, spyware, keylogger and dialer applications, on all drives,
including removable ones.
● For Potentially Unwanted Applications (PUA)
● Browser cookies
To run a full scan, follow these steps:
1. Open the Bitdefender Endpoint Security Tools window.
2. Click the Actions button on the upper-right corner.

Scanning for Malware 12

3. Click Full Scan.
4. Wait for the scan to complete. You can see the progress of the scan in the
timeline. Click View Details to see the details of the scan in progress. You can
also pause, postpone or stop the scan.
5. Bitdefender Endpoint Security Tools will automatically take the recommended
actions on detected files. Once complete, click View Log to see detailed results.

2.4. Configuring and Running a Custom Scan

To configure a scan for malware in detail and then run it, follow these steps:
1. Open the Bitdefender Endpoint Security Tools main window.
2. Click the Actions button on the upper-right corner.
3. Click New Custom Scan. The Custom Scan window will open.
4. Configure the scanning options: Aggressive, Normal, Permissive, Custom. Use
the description below the option to identify the scan level that better fits your
needs.
5. Select the target of the scan on the left-side pane.
6. You can also configure the scan to run the task with low priority by selecting
the corresponding check box. This decreases the priority of the scan process.
You will allow other programs to run faster and increase the time needed for
the scan process to finish.
After configuring the custom scan, you can save it as a favourite. To do this,
enter a name and click the Favourite button .
Advanced users might want to take advantage of the scan settings Bitdefender
Endpoint Security Tools offers. To configure the scan options in detail, click Custom
and then Settings.
Alternately, you can configure and run a custom scan by using the product
command line utility. For details, refer to the “Using the Command Line Interface”
(p. 25) chapter.

2.4.1. File Types

On the File types tab, specify which types of files you want to be scanned. You can
set the security agent to scan all files (regardless of their file extension), application
files only or specific file extensions you consider to be dangerous.

Scanning for Malware 13

Scanning all files provides best protection, while scanning applications only can
be used to perform a quicker scan. Applications (or program files) are far more
vulnerable to malware attacks than other types of files. This category includes the
following file extensions:
386; a6p; ac; accda; accdb; accdc; accde; accdp; accdr; accdt;
accdu; acl; acr; action; ade; adp; air; app; as; asd; asp;
awk; bas; bat; bin; cgi; chm; cla; class; cmd; cnv; com; cpl;
csc; csh; dat; dek; dld; dll; doc; docm; docx; dot; dotm;
dotx; drv; ds; ebm; esh; exe; ezs; fky; frs; fxp; gadget; grv;
hlp; hms; hta; htm; html; iaf; icd; ini; inx; ipf; isu; jar;
js; jse; jsx; kix; laccdb; lnk; maf; mam; maq; mar; mat; mcr;
mda; mdb; mde; mdt; mdw; mem; mhtml; mpp; mpt; mpx; ms; msg;
msi; msp; mst; msu; oab; obi; obs; ocx; oft; ole; one; onepkg;
ost; ovl; pa; paf; pex; pfd; php; pif; pip; pot; potm; potx;
ppa; ppam; pps; ppsm; ppsx; ppt; pptm; pptx; prc; prf; prg;
pst; pub; puz; pvd; pwc; py; pyc; pyo; qpx; rbx; rgs; rox;
rpj; rtf; scar; scr; script; sct; shb; shs; sldm; sldx; smm;
snp; spr; svd; sys; thmx; tlb; tms; u3p; udf; url; vb; vbe;
vbs; vbscript; vxd; wbk; wcm; wdm; wiz; wll; wpk; ws; wsf;
xar; xl; xla; xlam; xlb; xlc; xll; xlm; xls; xlsb; xlsm; xlsx;
xlt; xltm; xltx; xlw; xml; xqt; xsf; xsn; xtp
Scan options for archives
Archives containing infected files are not an immediate threat to the security
of your system. The malware can affect your system only if the infected file is
extracted from the archive and executed without having real-time protection
enabled. However, it is recommended to use this option in order to detect and
remove any potential threat, even if it is not an immediate threat.
Scan email archives
Select this option if you want to enable scanning of email message files and
email databases, including file formats such as .eml, .msg, .pst, .dbx,
.mbx, .tbb and others.

Scanning for Malware 14

2.4.2. What to Scan?
On the Scan tab, select the corresponding check boxes to enable the desired scan
options.
Scan boot sectors
You can set Bitdefender Endpoint Security Tools to scan the boot sectors of
your hard disk. This sector of the hard disk contains the necessary computer
code to start the boot process. When a virus infects the boot sector, the drive
may become inaccessible and you may not be able to start your system and
access your data.
Scan for rootkits
Select this option to scan for rootkits and hidden objects using such software.
Scan memory
Select this option to scan programs running in your system's memory.
Scan registry
Select this option to scan registry keys. Windows Registry is a database that
stores configuration settings and options for the Windows operating system
components, as well as for installed applications.
Scan for keyloggers
Select this option to scan for keylogger software.
Scan for Potentially Unwanted Applications (PUA)
A Potentially Unwanted Application (PUA) is a program that may be unwanted
on the PC and sometimes comes bundled with freeware software. Such
programs can be installed without the user's consent (also called adware) or
will be included by default in the express installation kit (ad-supported).
Potential effects of these programs include the display of pop-ups, installing
unwanted toolbars in the default browser or running several processes in the
background and slowing down the PC performance.
Scan only new and changed files
By scanning only new and changed files, you may greatly improve overall
system responsiveness with a minimum trade-off in security.
Scan cookies
Select this option to scan the cookies stored by browsers on your computer.

Scanning for Malware 15

2.4.3. What to Do?
On the Actions tab, set the action to be taken on the detected files, if any.
Infected files
Files detected as infected match a malware signature in the Bitdefender
Malware Signature Database.
Suspect files
Files are detected as suspicious by the heuristic analysis. Suspicious files
cannot be disinfected, because no disinfection routine is available.
Rootkits
Rootkits represent specialized software used to hide files from the operating
system. Though not malicious in nature, rootkits are often used to hide malware
or to conceal the presence of an intruder into the system.

Take Proper Actions

Depending on the type of detected files, one or several of the following options are
available:
Delete
Removes detected files from the disk.
If infected files are stored in an archive together with clean files, Bitdefender
Endpoint Security Tools will attempt to delete the infected files and reconstruct
the archive with the clean files. If archive reconstruction is not possible, you
will be informed that no action can be taken so as to avoid loosing clean files.
Ignore
No action will be taken on the detected files. After the scan is completed, you
can open the scan log to view information on these files.
Move to quarantine
Quarantined files cannot be executed or opened; therefore, the risk of getting
infected disappears.
Disinfect
Removes the malware code from the infected file and reconstruct the original
file.

Scanning for Malware 16

2.5. Checking Scan Logs
Each time you perform a scan, a scan log is created. The scan log contains detailed
information about the logged scanning process, such as scanning options, the
scanning target, the threats found and the actions taken on these threats.
You can open the scan log directly from the main window, once the scan is
completed, by clicking View Log.
To check scan logs at a later time, follow these steps:
1. Open the Bitdefender Endpoint Security Tools main window.
2. Click the Filter button to open the Filters menu.
3. Click the Antimalware button. Here you can find all malware scan events,
including threats detected by on-access scanning, recent scans, user-initiated
scans and status changes for automatic scans.
4. Click an event to view details about it.
5. To open the scan log, click View Log. The scan log will be displayed.

Scanning for Malware 17

3. USING VOLUME ENCRYPTION
The Volume Encryption module provides full disk encryption on your Windows
system through policies applied by your security administrator.

3.1. Encrypting Your System

When an encryption policy is applied to your Windows system:
1. A configuration window prompts you to enter either:
● A personal identification number (PIN) if the system has a Trusted Platform
Module (TPM) chip (like newer laptops).

Note
If your system has a functional TPM, your security administrator can configure
such a policy that encrypts the volumes automatically, without requiring PIN.

● A password if the system does not have a Trusted Platform Module (TPM)
chip. The password is also required when the TPM is not functional or
detected by Bitdefender Endpoint Security Tools.

Using Volume Encryption 18

2. Click the Save button. The encryption process starts immediately, first on the
boot volume.
You can postpone encryption by clicking Dismiss. However, the window will
reappear after a while, prompting you to configure an encryption PIN or
password.
You need a single PIN or password to encrypt all volumes, boot and non-boot, on
fixed disks, on desktop systems and laptops. Removable disks are not encrypted.
For details about configuring the encryption PIN or password, refer to this KB
article.
After encryption, you may have to enter the PIN or the password each time Windows
starts, in a pre-boot authentication screen, depending on the security policy applied
to your system.
If you forget the encryption PIN or password, contact your security administrator.

Using Volume Encryption 19

3.2. Decrypting Your System
When a decryption policy is applied, the encrypted disks are automatically decrypted,
without requiring any input from you. However, you cannot decrypt the system on
your own, as long as an encryption policy is active.

3.3. Checking the Encryption Status

This is how you check the encryption status on your system:
1. In the system tray, double-click the icon to access the Bitdefender Endpoint
Security Tools user interface.
2.
In the upper-right corner, click the button to open the Modules window.
3. Go to the Volume Encryption section, where you can view which volumes are
encrypted and which are not.

3.4. Changing the Encryption PIN or Password

This is how you change the encryption PIN or password:

Using Volume Encryption 20

1. Click the encrypted disk name in the main window of Bitdefender Endpoint
Security Tools user interface.
2. Click the Change password option.
3. In the configuration window, enter the new PIN or password.
4. Click the Save button.

Using Volume Encryption 21

4. UPDATES
In a world where cyber criminals constantly try to come up with new ways to cause
harm, having an up-to-date security program is essential if you are to stay one step
ahead of them.
If you are connected to the Internet through broadband or DSL, Bitdefender Endpoint
Security Tools takes care of this itself. By default, it checks for updates when you
turn on your computer and every hour after that.

Note
The default automatic update frequency may be changed by your network
administrator.

The update process is performed on the fly, meaning that the files to be updated
are replaced progressively. In this way, the update process will not affect product
operation and, at the same time, any vulnerability will be excluded.
If you are connected to the Internet through a dial-up connection, then it is
recommended to regularly update Bitdefender by user request. For more information,
please refer to “Performing an Update” (p. 23).

4.1. Types of Updates

Updates come in the following forms:
● Updates for the malware signatures - as new threats appear, the files containing
malware signatures must be updated to ensure permanent up-to-date protection
against them.
● Product updates - when a new product version is released, new features and
scan techniques are introduced to the effect of improving the product's
performance.
A product upgrade is a major version release.

4.2. Checking If Your Protection Is Up-to-Date

To check if your protection is up-to-date, follow these steps:
1. Right-click the Bitdefender Endpoint Security Tools icon in the system tray and
choose About.

Updates 22
2. You can see the update status and the time of the most recent update check
and update installation.
For detailed information about the latest updates, check the update events:
1. In the main window, click the Filter button to open the Filters menu.
2. Click the Update button. The latest updates will be displayed in the Events
timeline.
You can see when updates were initiated and information about them - whether
they were successful or not, if they require a restart to complete the installation.
If required, restart the system at your earliest convenience.

4.3. Performing an Update

In order to perform updates, an Internet connection is required.
To start an update:
● Double-click the Bitdefender Endpoint Security Tools icon in the system tray.
● Click the Actions button to open the Actions menu.
● Click Check for updates. The Update module will connect to the Bitdefender
update server and it will check for updates.
● If an update is detected, you will be asked to confirm it or the update will be
performed automatically, depending on the update settings configured by you
network administrator.

Important
If required, restart the system at your earliest convenience. We recommend doing it
as soon as possible.

Updates 23
5. EVENTS
Bitdefender Endpoint Security Tools displays a detailed log of events concerning
its activity on your computer, including computer activities monitored by Content
Control and applications blocked by Application Control. The Events timeline in an
important tool in monitoring your Bitdefender protection. For instance, you can
easily check if an update was successfully performed, if malware was found on
your computer etc. To check the events log, follow these steps:
1. Open the Bitdefender Endpoint Security Tools main window.
2. All events are displayed in the Events timeline.
3. Click the Filter button to open the Filters menu.
4. Select the event category from the menu. Events are grouped into the following
categories:
● General Settings
● Antimalware
● Firewall
● Update
● Content Control
● Device Control
● Application Control
● Sandbox Analyzer
● Volume Encryption
Each event relates with the following information: a short description, the action
Bitdefender took on it when it happened, and the date and time when it occurred.
To see detailed information about a particular event in the list, click View Log.
You can also filter events by their importance to the protection level. There are
three types of events:

indicates successful operations.

indicates non-critical issues.
indicates critical issues.
Some of the critical and non-critical issues displayed in the Events timeline are
associated with the recommended actions in order to fix them.

Events 24
6. USING THE COMMAND LINE INTERFACE
Bitdefender Endpoint Security Tools allows you to automatically run local
on-demand scanning tasks and updates by using the Product Console, a command
line interface found in the product installation folder on your Windows machines.
The BEST command line interface has two working modes:
● Multiple commands at once. This mode uses own command line interface and
allows you to enter commands and receive results until you exit.
To access this mode:
1. Go to c:\Program Files\Bitdefender\Endpoint Security or to
the folder where BEST was installed.
2. Find and double-click the product.console executable. The command line
interface opens up.
3. Execute the desired command.
Example:

GetVersion antivirus

The returned result represents the version number of the antimalware

signatures.
4. Execute exit to close the command line interface.

● One command at a time. This mode uses the Command Prompt and returns to
the system prompt after the command is executed.
To access this mode:
1. Open Command Prompt (cmd.exe).

Using the Command Line Interface 25

 2. Use the cd command to navigate to the Bitdefender Endpoint Security Tools
installation folder.
3. Execute the desired command.
Example:
C:\Program Files\Bitdefender\Endpoint Security>
product.console.exe /c StartUpdate

4. If the command is succesfully executed the returned result is error 0.

6.1. Supported Commands

The command line interface supports several commands, some of them requiring
parameters to return valid results.
All examples in this section are given using the Product Console from the BEST
installation folder.
GetUpdateStatus product|antivirus
Retrieve information about the last update(s).
This command requires one of the these parameters:
● product – refers to the BEST version.
● antivirus – refers to the version of the antimalware signatures.
Example:

Using the Command Line Interface 26

GetVersion product|antivirus
Retrieve information about the product's current version.
This command requires one of these parameters:
● product – refers to the BEST version.
● antivirus – refers to the version of the antimalware signatures.
Example:

IsUpdateInProgress
Verify if a product update is in progress.
Output values:
● true - a product update is in progress.
● false - no product update is in progress.
Example:

Using the Command Line Interface 27

IsUpdateRestartNeeded
Verify if a machine requires a system restart after the update.
Output values:
● true - the machine requires a system restart after the update.
● false - the machines does not require a system restart after the update.
Example:

StartUpdate
Start an update and retrieve the result without waiting for the task to finish.
Example:

StartUpdate

Output format: error 0 (the command has been executed successfully)

Using the Command Line Interface 28

FileScan.OnDemand.RunScanTask custom [option]
Starts an on-demand scan and displays the path to the scan log and the
summary of the scan.
This command requires the parameter custom, followed, if needed, by one or
more options. For example:

With options, you can customize a scanning task. These options are not
mandatory.
Each option has two or more available values, but you can use only one value.
When the FileScan.OnDemand.RunScanTask command does not specify
any option, the custom scan takes into account the default value of that option.
For example, if you run this command without mentioning the
scanKeyloggers option, that means Bitdefender Endpoint Security Tools will
still scan for keyloggers, according to the scanKeyloggers default value
(true).

Note
There are not specific commands for Quick scan or Full scan. However, you can
configure FileScan.OnDemand.RunScanTask to scan either only the OS
location or the entire system, with all options enabled, as needed.

Using the Command Line Interface 29

 Options
path="<path>"
Enter the path of the scan target location. For multiple paths use:
path="<path1>" path="<path2>".
Example:

FileScan.OnDemand.RunScanTask custom path="C:\Program

Files"

infectedAction1=ignore|disinfect|disinfectOnly|delete|quarantine
Select the first action taken when an infected file is detected: ignore,
disinfect, delete or move it to quarantine. You can use this action together
with infectedAction2.
Default value: disinfect
Example:

infectedAction2=ignore|disinfect|disinfectOnly|delete|quarantine
Select the second action taken when an infected file is detected, if the first
action fails.
Default value: quarantine
Example:

Using the Command Line Interface 30

 suspiciousAction1=ignore|delete|quarantine
Select the first action to take when a suspicious file is detected. You can
use this action together with suspiciousAction2.
Default value: ignore
Example:

suspiciousAction2=ignore|delete|quarantine
Select the second action taken when a suspicious file is detected, if the
first action fails.
Default value: ignore
Example:

scanBootSectors=true|false
Scan the boot sectors of your hard disk.
Default value: false
Example:

Using the Command Line Interface 31

 scanRegistry=true|false
Scan the registry keys on your machine.
Default value: false
Example:

scanMemory=true|false
Scan the programs running in your system’s memory.
Default value: false
Example:

smartScan=true|false
Scan only new and changed files.
Default value: true
Example:

Using the Command Line Interface 32

 scanRootKits=true|false
Scan for rootkits and hidden objects using such software.
Default value: false
Example:

scanKeyloggers=true|false
Scan for keylogger software.
Default value: true
Example:

scanPUA=true|false
Scan Potentially Unwanted Applications (PUA).
Default value: false
Example:

Using the Command Line Interface 33

 scanArchives=true|false
Scan for infected files inside archives.
Default value: true
Example:

extensionType=all|application|custom|none
Scan files depending on their extension: all files, only executable files, only
files with the extensions you want or do not scan any file.
Default value: all
Example:

customExt="<string>"
This option helps you scan only the files with the extensions you want. It
requires a string with each extension between vertical bars (such as

Using the Command Line Interface 34

 "|exe|ini|txt|"). This option is valid only together with the option
extensionType=custom.
Example:

lowPriority=true|false
Run the task with low priority.
Default value: false
Example:

These options are an alternative to the options available in BEST console. For
more information refer to “Configuring and Running a Custom Scan” (p. 13).

6.2. Command Line Error Codes

The command line utility may return the following error codes:

Error code Description

0 Command executed successfully.
87 Invalid Parameter.

Using the Command Line Interface 35

Error code Description
160 Bad Arguments.
1627 Function Failed – an error occurred while executing the command.

Using the Command Line Interface 36

7. GETTING HELP
For any problems or questions concerning Bitdefender Endpoint Security Tools,
please contact your network administrator.
To find product and contact information, right-click the Bitdefender Endpoint
Security Tools icon in the system tray and select About to open the About window.

Getting Help 37
Glossary
Adware
Adware is often combined with a host application that is provided at no charge
as long as the user agrees to accept the adware. Because adware applications
are usually installed after the user has agreed to a licensing agreement that
states the purpose of the application, no offense is committed.
However, pop-up advertisements can become an annoyance, and in some
cases degrade system performance. Also, the information that some of these
applications collect may cause privacy concerns for users who were not fully
aware of the terms in the license agreement.

Antimalware Scanning Storm

An intensive use of system resources that occurs when antivirus software
simultaneously scans multiple virtual machines on a single physical host.

Archive
A disk, tape, or directory that contains files that have been backed up.
A file that contains one or more files in a compressed format.

Backdoor
A hole in the security of a system deliberately left in place by designers or
maintainers. The motivation for such holes is not always sinister; some
operating systems, for example, come out of the box with privileged accounts
intended for use by field service technicians or the vendor's maintenance
programmers.

Boot sector
A sector at the beginning of each disk that identifies the disk's architecture
(sector size, cluster size, and so on). For startup disks, the boot sector also
contains a program that loads the operating system.

Boot virus
A virus that infects the boot sector of a fixed or floppy disk. An attempt to boot
from a diskette infected with a boot sector virus will cause the virus to become
active in memory. Every time you boot your system from that point on, you will
have the virus active in memory.

Glossary 38
Bootkit
A bootkit is a malicious program having the ability of infecting the master boot
record (MBR), volume boot record (VBR) or boot sector. The bootkit remains
active even after a system reboot.

Browser
Short for Web browser, a software application used to locate and display Web
pages.

Command line
In a command line interface, the user types commands in the space provided
directly on the screen using command language.

Cookie
Within the Internet industry, cookies are described as small files containing
information about individual computers that can be analyzed and used by
advertisers to track your online interests and tastes. In this realm, cookie
technology is still being developed and the intention is to target ads directly
to what you've said your interests are. It's a double-edge sword for many people
because on one hand, it's efficient and pertinent as you only see ads about
what you're interested in. On the other hand, it involves actually "tracking" and
"following" where you go and what you click. Understandably so, there is a
debate over privacy and many people feel offended by the notion that they are
viewed as a "SKU number" (you know, the bar code on the back of packages
that gets scanned at the grocery check-out line). While this viewpoint may be
extreme, in some cases it is accurate.

Downloader
It is a generic name for a program having a primary functionality of downloading
content for unwanted or malicious purposes.

Events
An action or occurrence detected by a program. Events can be user actions,
such as clicking a mouse button or pressing a key, or system occurrences,
such as running out of memory.

Glossary 39
Exploit
An exploit generally refers to any method used to gain unauthorized access to
computers or a vulnerability in a system’s security that opens a system to an
attack.

False positive
Occurs when a scanner identifies a file as infected when in fact it is not.

Filename extension
The portion of a filename, following the final point, which indicates the kind of
data stored in the file.
Many operating systems use filename extensions, e.g. Unix, VMS, and MS-DOS.
They are usually from one to three letters (some sad old OSes support no more
than three). Examples include "c" for C source code, "ps" for PostScript, "txt"
for arbitrary text.

Grayware
A class of software applications between legitimate software and malware.
Though they are not as harmful as malware which affects the system’s integrity,
their behavior is still disturbing, driving to unwanted situations such as data
theft and unauthorized usage, unwanted advertising. Most common grayware
applications are spyware and adware.

Heuristic
A rule-based method of identifying new viruses. This method of scanning does
not rely on specific virus signatures. The advantage of the heuristic scan is
that it is not fooled by a new variant of an existing virus. However, it might
occasionally report suspicious code in normal programs, generating the
so-called "false positive".

IP
Internet Protocol - A routable protocol in the TCP/IP protocol suite that is
responsible for IP addressing, routing, and the fragmentation and reassembly
of IP packets.

Keylogger
A keylogger is an application that logs anything you type.
Keyloggers are not malicious in nature. They can be used for legitimate
purposes, such as monitoring employees or children activity. However, they

Glossary 40
 are increasingly being used by cyber-criminals for malicious purposes (for
example, to collect private data, such as login credentials and social security
numbers).

Macro virus
A type of computer virus that is encoded as a macro embedded in a document.
Many applications, such as Microsoft Word and Excel, support powerful macro
languages.
These applications allow you to embed a macro in a document, and have the
macro execute each time the document is opened.

Malware
Malware is the generic term for software that is designed to do harm - a
contraction of 'malicious software'. It is not yet in universal usage, but its
popularity as a general term for viruses, Trojan Horses, worms, and malicious
mobile code is growing.

Malware signature
Malware signatures are snippets of code extracted from actual malware
samples. They are used by antivirus programs to perform pattern-matching
and detect malware. Signatures are also used to remove the malware code
from infected files.
The Bitdefender Malware Signature Database is a collection of malware
signatures updated hourly by the Bitdefender malware researchers.

Non-heuristic
This method of scanning relies on specific virus signatures. The advantage of
the non-heuristic scan is that it is not fooled by what might seem to be a virus,
and does not generate false alarms.

Password stealer
A password stealer collects pieces of data that can be account names and
associated passwords. These stolen credentials are then used for malicious
purposes, like account takeovers.

Phishing
The act of sending an email to a user falsely claiming to be an established
legitimate enterprise in an attempt to scam the user into surrendering private
information that will be used for identity theft. The email directs the user to

Glossary 41
 visit a Web site where they are asked to update personal information, such as
passwords and credit card, social security, and bank account numbers, that
the legitimate organization already has. The Web site, however, is bogus and
set up only to steal the user’s information.

Polymorphic virus
A virus that changes its form with each file it infects. Since they have no
consistent binary pattern, such viruses are hard to identify.

Port
An interface on a computer to which you can connect a device. Personal
computers have various types of ports. Internally, there are several ports for
connecting disk drives, display screens, and keyboards. Externally, personal
computers have ports for connecting modems, printers, mice, and other
peripheral devices.
In TCP/IP and UDP networks, an endpoint to a logical connection. The port
number identifies what type of port it is. For example, port 80 is used for HTTP
traffic.

Ransomware
A malware that locks you out of your computer or blocks access to your files
and applications. Ransomware will demand that you pay a certain fee (ransom
payment) in return for a decryption key that allows you to regain access to
your computer or files.

Report file
A file that lists actions that have occurred. Bitdefender maintains a report file
listing the path scanned, the folders, the number of archives and files scanned,
how many infected and suspicious files were found.

Rootkit
A rootkit is a set of software tools which offer administrator-level access to a
system. The term was first used for the UNIX operating systems and it referred
to recompiled tools which provided intruders administrative rights, allowing
them to conceal their presence so as not to be seen by the system
administrators.
The main role of rootkits is to hide processes, files, logins and logs. They may
also intercept data from terminals, network connections or peripherals, if they
incorporate the appropriate software.

Glossary 42
 Rootkits are not malicious in nature. For example, systems and even some
applications hide critical files using rootkits. However, they are mostly used
to hide malware or to conceal the presence of an intruder into the system.
When combined with malware, rootkits pose a great threat to the integrity and
the security of a system. They can monitor traffic, create backdoors into the
system, alter files and logs and avoid detection.

Script
Another term for macro or batch file, a script is a list of commands that can
be executed without user interaction.

Spam
Electronic junk mail or junk newsgroup postings. Generally known as any
unsolicited email.

Spyware
Any software that covertly gathers user information through the user's Internet
connection without his or her knowledge, usually for advertising purposes.
Spyware applications are typically bundled as a hidden component of freeware
or shareware programs that can be downloaded from the Internet; however, it
should be noted that the majority of shareware and freeware applications do
not come with spyware. Once installed, the spyware monitors user activity on
the Internet and transmits that information in the background to someone else.
Spyware can also gather information about email addresses and even
passwords and credit card numbers.
Spyware's similarity to a Trojan horse is the fact that users unwittingly install
the product when they install something else. A common way to become a
victim of spyware is to download certain peer-to-peer file swapping products
that are available today.
Aside from the questions of ethics and privacy, spyware steals from the user
by using the computer's memory resources and also by eating bandwidth as
it sends information back to the spyware's home base via the user's Internet
connection. Because spyware is using memory and system resources, the
applications running in the background can lead to system crashes or general
system instability.

Glossary 43
Suspicious files and network traffic
Suspicious files are those with a doubtful reputation. This ranking is given by
many factors, among which to name: existence of the digital signature, number
of occurrences in computer networks, packer used, etc. Network traffic is
considered suspicious when it deviates from the pattern. For example, unreliable
source, connection requests to unusual ports, increased bandwidth usage,
random connection times, etc.

System tray
Introduced with Windows 95, the system tray is located in the Windows taskbar
(usually at the bottom next to the clock) and contains miniature icons for easy
access to system functions such as fax, printer, modem, volume, and more.
Double click or right-click an icon to view and access the details and controls.

Targeted attacks
Cyber-attacks that mainly aim financial advantages or denigration of reputation.
The target can be an individual, a company, a software or a system, well studied
before the attack takes place. These attacks are rolled out over a long period
of time and in stages, using one or more infiltration points. They are hardly
noticed, most times when the damage has already been done.

TCP/IP
Transmission Control Protocol/Internet Protocol - A set of networking protocols
widely used on the Internet that provides communications across
interconnected networks of computers with diverse hardware architectures
and various operating systems. TCP/IP includes standards for how computers
communicate and conventions for connecting networks and routing traffic.

Trojan
A destructive program that masquerades as a benign application. Unlike viruses,
Trojan horses do not replicate themselves but they can be just as destructive.
One of the most insidious types of Trojan horse is a program that claims to rid
your computer of viruses but instead introduces viruses onto your computer.
The term comes from a story in Homer's Iliad, in which the Greeks give a giant
wooden horse to their foes, the Trojans, ostensibly as a peace offering. But
after the Trojans drag the horse inside their city walls, Greek soldiers sneak
out of the horse's hollow belly and open the city gates, allowing their
compatriots to pour in and capture Troy.

Glossary 44
Update
A new version of a software or hardware product designed to replace an older
version of the same product. In addition, the installation routines for updates
often check to make sure that an older version is already installed on your
computer; if not, you cannot install the update.
Bitdefender has its own update module that allows you to manually check for
updates, or let it automatically update the product.

Virus
A program or piece of code that is loaded onto your computer without your
knowledge and runs against your will. Most viruses can also replicate
themselves. All computer viruses are manmade. A simple virus that can copy
itself over and over again is relatively easy to produce. Even such a simple
virus is dangerous because it will quickly use all available memory and bring
the system to a halt. An even more dangerous type of virus is one capable of
transmitting itself across networks and bypassing security systems.

Worm
A program that propagates itself over a network, reproducing itself as it goes.
It cannot attach itself to other programs.

Glossary 45