Canon imagePASS-A2

Service Guide
A guide for service technicians

45110880
26 July 2012
© 2012 Electronics For Imaging

This documentation is protected by copyright, and all rights are reserved. No part of it may be reproduced or transmitted in
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as expressly permitted herein. Information in this documentation is subject to change without notice and does not represent a
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documentation may be provided in conjunction with EFI Software (“Software”) and any other EFI product described in the
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 CONTENTS 3

CONTENTS
INTRODUCTION 7

About the imagePASS 7

How the imagePASS operates 8

SERVICE PROCEDURES 9

Before servicing the imagePASS 9

Precautions 9

General information for servicing the imagePASS 13

Power scheme 13
Shutting down the imagePASS 13
Removing the imagePASS 14
Opening the imagePASS 15
Closing the imagePASS 16
Service modes 16
Restoring functionality after service 17

Checking connections 18
Connector panel 18
Exploded view 19
Internal cables 20
Motherboard connections 21
Power supply connections 22
CONTENTS 4

Replacing components 24
Copier interface board 24
DIMMs 26
Motherboard 28
Motherboard battery 32
CPU and CPU cooling assembly 34
Clearing the CMOS 40
Service board 41
Enclosed fan 42
Power supply 44
Hard disk drive 46

Printing imagePASS pages 48

Verifying the network connection 50

SYSTEM SOFTWARE 51

System software installation reminders 51

Backing up the system configuration 51
Restoring the system configuration 52

Installing system software through an Ethernet port 53

Installing system software through a USB flash drive 56

Installing software updates 58

System software installation error messages 58

TROUBLESHOOTING 59

Troubleshooting process 59
Before you go to the customer site 60
On-site checkout 61
Symptoms and solutions 62
Checking the network 76
Printing to the imagePASS 77
 CONTENTS 5

SPECIFICATIONS 79

Hardware features 79
Physical specifications 79
Networking and connectivity 79
Safety and emissions compliance 80

INDEX 81
 LIST OF FIGURES 6

LIST OF FIGURES
F IGURE 1: The imagePASS 7

F IGURE 2: Functional diagram 8

F IGURE 3: Opening the imagePASS 15

F IGURE 4: Service modes 16

F IGURE 5: Connector panel 18

F IGURE 6: Exploded view 19

F IGURE 7: Power supply connections 22

F IGURE 8: Copier interface board 24

F IGURE 9: Removing a DIMM 26

F IGURE 10: Jumper pins on the motherboard 28

F IGURE 11: Aligning the security chip 30

F IGURE 12: Motherboard battery 32

F IGURE 13: CPU and CPU cooling assembly 34

F IGURE 14: Removing/replacing the CPU mounting bracket 36

F IGURE 15: Removing and installing the CPU 36

F IGURE 16: Locating the flat corner of the CPU socket 38

F IGURE 17: Service board 41

F IGURE 18: Enclosed fan 42

F IGURE 19: Power supply 44

F IGURE 20: Preparing the connection for the installation 54

F IGURE 21: Service switch position for Ethernet crossover cable installation 55
 INTRODUCTION 7

INTRODUCTION
This document includes information about servicing the Canon imagePASS-A2. In this
document, Canon imagePASS-A2 is referred to as “the imagePASS.”

About the imagePASS

The imagePASS embeds computer connectivity and highly efficient PostScript and PCL
printing capacity into the Canon imageRUNNER ADVANCE C9200/C7200 series copier.

It allows the customer to use the copier as a PostScript printer and scanner, and it provides
efficient image processing and printing controls. Once it is connected to the copier through a
network, customers can print to the imagePASS from supported client computers on the
network (Windows or Mac, or a UNIX workstation running TCP/IP).

The imagePASS ships with system software installed so that customers can use the imagePASS
immediately. However, as part of servicing the imagePASS, you may need to reinstall system
software.

F IGURE 1: The imagePASS

 INTRODUCTION 8

How the imagePASS operates

When a customer prints, the motherboard and copier interface board process image data.The
copier interface board is a custom board and allows the imagePASS to communicate with the
copier. The CPU, which is located on the motherboard, controls the transfer of image data to
and from the motherboard and runs the interpreter. DIMMs, which are also located on the
motherboard, hold image data during printing.

The interpreter rasterizes the page description file and compresses the image pattern into
memory using compression technology. The interpreter outputs the compressed raster data
through the image frame buffer memory to the copier interface board. The raster data is sent
to the copier, which then renders the image on paper at maximum speed.

External imagePASS
devices

Motherboard
CPU

Memory
DIMM 1
DIMM 2

SATA 6 SATA 4 SATA 2

SATA 5 SATA 3 SATA 1 HDD

Dongles/ USB 2.0 (x4)

USB flash Intel 3100
drives

Unused slot
PCI-E

PCI-E
Copier
interface
Copier
Network port
Networked Upper RJ-45 Copier interface
computers Straight-through Lower RJ-45
cable Crossover
cable

FAN 1 Super
FAN 2 I/O

+3.3/+5/±12V DC
Power supply
PCI bus

AC power

F IGURE 2: Functional diagram

 SERVICE PROCEDURES 9

SERVICE PROCEDURES
This chapter includes information about checking internal and external connections,
removing and installing components, and verifying that the imagePASS works after service.

Before servicing the imagePASS

It is strongly recommended that before you service the imagePASS, you carefully read all
precautions and notices (see pages 9-12).

Also, keep in mind that the most common cause of a hardware problem is a faulty or loose
connection. Before you replace an expensive component, check internal and external
connections (see page 23).

Precautions
This section includes information about how to safely operate and service the imagePASS and
how to avoid damage to imagePASS components.

Report shipping damage

If there is evidence of shipping damage, save the shipping boxes and damaged parts. Call the
shipper immediately to file a claim and notify your authorized service/support center.

Do not change an existing network

The imagePASS is probably connected to an existing Local Area Network (LAN) based on
Ethernet hardware. The network is the link between the customer’s computer, existing laser
printers, and other prepress equipment. Never disturb the LAN by breaking or making a
network connection, altering termination, installing or removing networking hardware or
software, or shutting down networked devices without the knowledge and express permission
of the site administrator.

Do not assign an IP address to the imagePASS

Only the site administrator should assign an IP address to a network device, including the
imagePASS. If you enter an incorrect IP address for the imagePASS, errors may occur on
connected devices.

Handling boards
When handling a printed circuit board, do not bend it. Hold it by opposing edges, rather
than by the corners.
 SERVICE PROCEDURES 10

Handling the hard disk drive

To ensure that you do not damage the hard disk drive, do the following:
• Follow electrostatic discharge (ESD) precautions.
• Keep magnets and magnetic-sensitive objects away from the hard disk drive.
• Do not loosen or remove the screws on the top of the hard disk drive. Doing so voids the
warranty.
• Handle the hard disk drive by its sides and avoid touching the printed circuit board.
• Do not drop, jar, or bump the hard disk drive.
• Before you remove or install a hard disk drive, allow it to reach room temperature.

Avoid magnets
Keep magnets and magnetic-sensitive objects away from electronic components, especially the
hard disk drive.

Electrostatic discharge
When you work with electronic components, electrostatic discharge is a concern since it can
destroy circuits, or damage them, reducing their life span. The area around the copier is most
likely not static-free, and electrostatic discharge could occur.

Do the following to avoid damage due to electrostatic discharge:

• Work on a grounded antistatic mat.
• Wear an antistatic wristband, attached to the same location as the antistatic mat.
• Before you remove an electronic component from the shipping box, touch a metal area
of the copier to discharge static from your body.
• After you remove an electronic component from the shipping box, place it face up on a
grounded antistatic surface.
• Leave electronic components in antistatic bags until you are ready to use them.
• Do not walk on carpet or vinyl while carrying an electronic component, unless it is in an
antistatic bag.
• If you remove an electronic component from the copier, immediately place it in an
antistatic bag.

The power cable

Observe the following guidelines:
• Only use the power cable that shipped with the imagePASS or an appropriate replacement
power cable. For replacement parts, see your authorized service support center.
• Before you open the imagePASS, unplug the imagePASS.
• Keep the power cable away from foot traffic.
 SERVICE PROCEDURES 11

• Do not place objects on the power cable.

• Do not plug the imagePASS into a 2-hole, ungrounded outlet by means of a 3-prong
adapter.
• Do not plug the imagePASS into a circuit connected to heating or refrigeration equipment
(including a water dispenser).
• Do not plug the imagePASS into a switchable outlet.
• Do not pull the cable to unplug the imagePASS. Instead, pull the plug.
• Do not tamper with or disable the power cable grounding plug.
• Do not use an extension cord.

Do not bring liquids near the imagePASS

If liquid spills on the imagePASS, immediately unplug the imagePASS.

Do not open the power supply

For more information about the power supply, see “Power supply” on page 44.

Do not open the hard disk drive

For more information about the hard disk drive, see “Hard disk drive” on page 46.

Use caution with sharp edges

The edges of some imagePASS components are sharp.

Power supply cable notice

The power supply cable is used as the main disconnect device. Ensure that the socket-outlet is
located/installed near the equipment and is easily accessible.
ATTENTION: Le cordon d’alimentation doit être débranché pour une mise hors tension totale du produit. La prise de
courant doit être située ou installée à proximité du matériel et être facilement accessible.

ATTENZIONE: Il cavo di alimentazione deve essere scollegato per interrompere completamente la corrente. Accertarsi
che la presa di corrente si trovi o sia installata vicino alla macchina e sia facilmente accessibile.

ACHTUNG: Der Netzstecker dient zur sicheren Trennung des Gerätes von der Stromversorgung. Stellen Sie sicher, dass
sich die Steckdose in unmittelbarer Nähe des Gerätes befindet und leicht zugänglich ist.

CUIDADO: El cable de alimentación eléctrica se utiliza como dispositivo de desconexión principal. Asegúrese de que el
enchufe-toma esté situado/instalado cerca del equipo y que sea fácilmente accesible.

CUIDADO: O cabo de força é usado como dispositivo principal de desconexão. Assegure-se de que a saída de energia
esteja localizada/instalada próxima ao equipamento e facilmente acessível.

VOORZICHTIG: Het netsnoer moet worden uitgetrokken om de stroomvoorziening te onderbreken. Zorg ervoor dat
het stopcontact zich dicht bij het apparaat bevindt en gemakkelijk toegankelijk is.
 SERVICE PROCEDURES 12

Lithium battery notice

There is danger of explosion if the battery is replaced with an incorrect type. Replace the
battery only with the same type recommended by the manufacturer. Dispose of used batteries
according to the manufacturer’s instructions.
ATTENTION: Il y a danger d’explosion en cas de remplacement avec le mauvais type de batterie. Remplacer
uniquement avec une batterie du même type recommandé par le constructeur. Les batteries usagées doivent être jetées
conformément aux instructions du fabricant.

ATTENZIONE: Pericolo di esplosione se la batteria viene sostituita con un tipo non corretto. Usare esclusivamente
batterie del tipo consigliato dal produttore. Lo smaltimento delle batterie deve essere effettuato in base alle istruzioni
del produttore.

ACHTUNG: Es besteht Explosionsgefahr, wenn die Batterien durch einen falschen Batterientyp ersetzt werden.
Ersetzen Sie sie deshalb nur durch denselben, vom Hersteller empfohlenen Typ. Entsorgen Sie leere Batterien
entsprechend den Anweisungen des Herstellers.

CUIDADO: Existe peligro de explosión si la batería se sustituye por una de un tipo incorrecto. Sustituya la batería sólo
por una batería del mismo tipo que recomienda el fabricante. Deseche las baterías usadas según las instrucciones del
fabricante.

CUIDADO: Há perigo de explosão se a bateria for substituída por outra de tipo incorreto. Substitua apenas por outra de
mesmo tipo, recomendada pelo fabricante. Descarte as baterias usadas conforme as instruções do fabricante.

VOORZICHTIG: Het vervangen van de batterij door een verkeerd type kan ontploffing veroorzaken. Vervang de batterij
uitsluitend door hetzelfde, door de fabrikant aanbevolen type. Het wegwerpen van batterijen dient volgens de
voorschriften van de fabrikant te gebeuren.

Short circuit protection notice

This product relies on the building’s installation for short-circuit (overcurrent) protection.
Ensure that a fuse or circuit breaker no larger than 120 VAC, 20A U.S. (240 VAC, 10A
international) is used on the phase conductors (all current-carrying conductors).

For Japanese product only: Ensure that a fuse or circuit breaker no larger than 100 VAC, 15A
is used on the phase conductors (all current-carrying conductors).
ATTENTION: La protection contre les courts-circuits (surtension) du produit est assurée par l’installation électrique du
local où il est installé. S’assurer qu’un fusible ou un disjoncteur inférieur ou égal à 120 V CA, 20 A aux Etats-Unis
(240 V CA, 10 A dans les autres pays) est utilisé pour les conducteurs de phase (conducteurs de courant).

AVVERTENZA: La protezione contro i cortocircuiti (sovracorrente) del prodotto dipende dall’impianto elettrico
dell’edificio in cui è installato. Accertarsi che sui conduttori di fase (che portano la corrente) venga utilizzato un
fusibile o interruttore non superiore a 120 Vc.a., 20 A negli Stati Uniti (240 Vc.a., 10 A internazzionale).

WARNUNG: Dieses Produkt ist darauf angewiesen, dass im Gebäude ein Kurzschluss- bzw. Überstromschutz installiert
ist. Stellen Sie sicher, dass eine Sicherung oder ein Unterbrecher von nicht mehr als 240 V Wechselstrom, 10 A (bzw.
in den USA 120 V Wechselstrom, 20 A) an den Phasenleitern (allen stromführenden Leitern) verwendet wird.

ADVERTENCIA: Este producto depende de la instalación del edificio en lo relativo a la protección frente a
cortocircuitos (sobretensión). Asegúrese de utilizar un fusible o un interruptor de circuito que no sea de más de 120 V
CA, 20A en EE.UU. (240 V CA, 10A internacional) en los conductores de fase (todos los conductores que
transportan corriente).

ADVERTÊNCIA: Esse produto depende da instalação de proteção contra curto-circuito (sobrecarga) do edifício.
Assegure-se de que um fusível ou disjuntor de até 120 VAC, 20A U.S. (240 VAC, 10 A internacional) seja usado nos
condutores de fase (todos os condutores de corrente).

WAARSCHUWING: Dit apparaat wordt tegen kortsluiting (overstroom) beveiligd via de elektrische installatie van het
gebouw. Zorg ervoor dat de fasegeleiders (alle stroomvoerende geleiders) beveiligd zijn met een zekering of
stroomonderbreker met een maximale capaciteit van 120 V wisselstroom, 20 A in de V.S. (240 V wisselstroom, 10 A
internationaal).
 SERVICE PROCEDURES 13

General information for servicing the imagePASS

This section includes general information related to most service procedures, including how
to safely turn the imagePASS on and off, how to remove, open, and close it, and how to use
the service switches.

Power scheme
The imagePASS has its own power supply and AC power cable. To function, the imagePASS
must be connected to the copier and to a proper AC power outlet. The imagePASS will not
start up until the copier is powered on. Powering off the copier powers off the imagePASS as
well.

When you power off the copier, the imagePASS takes approximately 3 to 5 minutes to shut
down and power off. Always check the DIAG LEDs on the connector panel of the
imagePASS; when the LEDs go out, the imagePASS is off.

The imagePASS power supply supplies power directly to the motherboard and HDD.
From the motherboard, power goes to the CPU, UIB board, and chassis fan.

The imagePASS powers off and on by means of the copier power switch. The imagePASS
shuts down if it is disconnected from the copier. In normal usage, the customer can leave the
imagePASS plugged in to the AC power outlet and connected to the copier.

Before you perform service on the imagePASS hardware:

• Power off the imagePASS using the copier power switch.
• Unplug the imagePASS from the AC power outlet.
• If you plan to open the imagePASS while it is connected to the copier (not recommended),
make sure also to unplug the copier from its AC power outlet before you open the
imagePASS.

Shutting down the imagePASS

Before you shut down the imagePASS, review the following information.
• Notifying the network administrator
Before you inspect or service the imagePASS, you must shut it down. Make sure that the
system is not processing or printing a job. Obtain permission from the network
administrator to temporarily shut down the imagePASS.
• Forcing the imagePASS to shut down
If the imagePASS is not responding, and it is not possible to shut it down from the copier
touch panel, you can force the imagePASS to shut down. Only force the imagePASS to
shut down as a last resort, after an unsuccessful attempt at a normal shutdown.
 SERVICE PROCEDURES 14

TO SHUT DOWN THE IMAGEPASS FROM THE COPIER TOUCH PANEL

1 Make sure the imagePASS is not printing or processing any files.

2 On the copier touch panel, press Printer and then press Printer Server Status/Settings.

If Printer does not display, press Show All.

3 Press Functions.

4 Press the down arrow to scroll and then press Shut Down.

5 On the Shut Down screen, select Shut Down System.

6 Turn off the copier. On the Menu screen, select Shut Down.

7 On the next screen, select Shut Down System.

The imagePASS turns off.

TO FORCE THE IMAGEPASS TO SHUT DOWN

• On the imagePASS, use the power switch to turn off the imagePASS.

Removing the imagePASS

As part of servicing the imagePASS, you may need to open the imagePASS (see page 15).
Before you open the imagePASS, you must disconnect cables, and then remove the
imagePASS from the copier (page 14).

After servicing the imagePASS, make sure you close it correctly (see page 16).

TO REMOVE THE IMAGEPASS FROM THE COPIER

1 Shut down the imagePASS (see page 14).

Do not proceed until the imagePASS is shut down completely.

2 Shut down the copier.

3 Disconnect the power cable from the power outlet, and then from the imagePASS.

Do not proceed until you have disconnected the power cable completely.
4 Disconnect the network cable, copier cable, and copier interface cable from the imagePASS.

5 Remove the imagePASS from the copier.

For information about removing the imagePASS from the copier, see the documentation that
accompanies the copier.
 SERVICE PROCEDURES 15

Opening the imagePASS

As part of servicing the imagePASS, you may need to open the imagePASS. Before you open
the imagePASS, you must disconnect cables, and then remove the imagePASS from the copier
(see page 14).

After you service the imagePASS, make sure that you close the imagePASS correctly (see
page 16).

F IGURE 3: Opening the imagePASS

TO OPEN THE IMAGEPASS

When you handle electronic components, follow electrostatic discharge (ESD) precautions
(see page 10).
1 Remove the imagePASS from the copier (see page 14) and place it on a flat surface.

2 Remove the two screws that secure the lid to the chassis (see Figure 3).

3 Carefully lift the lid off the chassis.

 SERVICE PROCEDURES 16

Closing the imagePASS

As part of servicing the imagePASS, you may need to open the imagePASS (see page 15).
Before you open the imagePASS, you must disconnect cables, and then remove the
imagePASS from the copier (page 14).

After you service the imagePASS, make sure you close the imagePASS correctly.

TO CLOSE THE IMAGEPASS

When you handle electronic components, follow electrostatic discharge (ESD) precautions
(see page 10).
1 Place the lid on the chassis.

2 Secure the lid to the chassis with the two screws that you removed earlier.

Service modes
Service switches and an LED are located on the outside of imagePASS, on the side opposite
the connector panel.

With the service switches, you can change the mode of the imagePASS, a required step in
some service procedures. With the LED, you can monitor the progress of an installation and
view service codes, which provide information about the status of the imagePASS.

During startup, the imagePASS advances through a standard diagnostic sequence. Codes flash
rapidly on the LED display during this time, until the imagePASS reaches Idle. In the Idle
state, 00 displays. If the LED display hangs with a code other than 00, one or more diagnostic
tests may have failed. For more information about service codes, see “Troubleshooting
process” on page 59.

1 Normal mode
2 Service mode for installing
system software through a
USB flash drive (see ON
page 56) 1
1 2
3 Service mode for installing
system software though an
Ethernet port (see page 53)

ON
2
1 2

ON
3
1 2

F IGURE 4: Service modes

 SERVICE PROCEDURES 17

Restoring functionality after service

To complete any service procedures performed on the imagePASS, reassemble the imagePASS,
reattach it to the copier, and verify that it works correctly. To verify the installation, check the
external connections of the imagePASS to the copier and then to the network and/or USB
port.

TO REASSEMBLE AND VERIFY THE IMAGEPASS

When you handle electronic components, follow electrostatic discharge (ESD) precautions
(see page 10).
1 Check internal connections (see page 18).

Make sure that internal components, including cables, are secure, especially those you may
have moved.
2 Close the imagePASS (see page 15).

3 Attach the imagePASS to the copier.

4 Make the following connections (see page 18):

• Connect the network cable from the connector panel to the network.
• Connect the copier cable from the connector panel to the copier.
• Connect the copier interface cable from the connector panel to the copier.
5 Connect the power cable from the imagePASS to a power outlet.

6 If you installed a replacement hard disk drive, install system software on the imagePASS (see
page 51).

In this case, you must install system software because replacement hard disk drives do not ship
with system software installed.
7 If the imagePASS is not already set to Normal mode, do the following:

• Shut down the imagePASS (see page 13).

• Move both the service switches to OFF (see page 16).
8 Do the following to verify that the imagePASS is working correctly:

• Start the imagePASS (see page 13).

• Check the airflow from the fan to make sure that it is blowing outward.
• Check the Test Page (see page 48).
• Check the network connection (see page 50).
• Check Setup options (see Configuration and Setup, which is part of the user
documentation set)
 SERVICE PROCEDURES 18

Checking connections
This section includes information about checking external connections between the
imagePASS, the copier, and network, and internal connections between imagePASS
components.

The most common cause of a hardware problem is a faulty or loose connection. Before you
replace a costly component, check internal and external connections (see page 23).

Connector panel
With the connector panel, you can connect the imagePASS to the copier and the network.

Upper side of the copier

1 USB Ports
2 Network port (see page 53)
3 Copier port
4 Copier interface port
5 Power switch 1
6 Power connector
7 Power supply vent

6 7

F IGURE 5: Connector panel

 SERVICE PROCEDURES 19

Exploded view

1 Chassis cover
2 CPU cooling assembly
3 Copier interface board
4 DIMMs
5 CPU
1
6 Motherboard battery
7 Security chip
8 Motherboard
9 CPU cooling assembly mounting bracket
10 Hard disk drive
11 Enclosed fan
12 Service board
13 Hard disk drive bracket
2
14 Hard disk drive cable
3
15 Service board cable
6 7
16 Power supply
17 Power switch 4
5
18 Chassis

14
10

9 15

11 13

16

12

17
18

F IGURE 6: Exploded view

 SERVICE PROCEDURES 20

Internal cables
The following illustrates the correct configuration of internal imagePASS cables:

Power supply

4
Connect one wire to A and
the other wire to B.

A B

Power switch detail,

(inside view)

3
7

Enclosed fan 6

CPU
fan

5 1

Cable From To

1. CPU fan cable CPU fan CPUFAN on the motherboard

2. Enclosed fan cable Enclosed fan FAN2 on the motherboard

3. Hard disk drive cable Hard disk drive SATA1 on the motherboard

4. Hard disk drive power supply cable Power supply SATA on the hard disk drive

5. CPU cooling assembly power Power supply 8-pin connector on the motherboard, pins 1-4
supply cable

6. Motherboard power supply cable Power supply 24-pin connector on the motherboard, pins 1-20

7. Service board cable J1 on the service board J5 on the motherboard

 SERVICE PROCEDURES 21

Motherboard connections
The following lists the location of components on the motherboard.

Component Connect to

CPU cooling assembly (see page 34) Unlabeled CPU connector

CPU fan cable (see page 34) CPUFAN

DIMMs (see page 26) DIMM1 and DIMM2

Enclosed fan cable (see page 42) FAN2

Hard disk drive cable (see page 46) SATA1

Motherboard battery (see page 32) BAT

Power supply cable with 4-pin connector for the Unlabeled 8-pin connector, pins 1-4
CPU (see page 34)

Power supply cable with 20-pin connector for the Unlabeled 24-pin connector, pins 1-20
motherboard (see page 44)

Power supply cable with SATA power connector Hard disk drive
for the hard disk drive (see page 46)

Security chip (see page 30) J12

 SERVICE PROCEDURES 22

Power supply connections

The following table describes the power supply cables that are required in the imagePASS.
For more information about the power supply, see “Specifications” on page 79.
Cable connector Pin(s) Wire color Voltage Connection
N OTE : All voltages listed in this table are direct current voltages (VDC).
P1 1, 2 Orange +3.3V
20 10
19 9
18 8 3, 5, 7, 13, 15, Black COM
17 7
16 6 16, 17
15 5
14 4
13 3 4, 6, 19, 20 Red +5V
12 2
11 1
8 Gray PW-OK Power supply
to motherboard
20-pin power connector 9 Purple +5Vsb
to motherboard
10 Yellow +12V
11 Orange +3.3V
Brown +3.3V sense
12 Blue -12V
14 Green PS-ON
18 — not connected
1 Black COM
4 2
3 1
2 Black COM
4-pin power connector
to motherboard 3 Yellow&Black +12V
4 Yellow&Black +12V
1 Yellow +12V
2, 3 Black COM
4 Red +5V
1 Yellow +12V
2 Black COM
Power
3 Red +5V supply
4-pin PATA power (not used)
to HDD
SATA (5-pin) power connector 4 Black COM
to HDD
5 — not connected
AC power switch

A B Power supply cable with white and

black leads.
Connect one wire to A and the other
wire to B.
View from outside View from inside

F IGURE 7: Power supply connections

 SERVICE PROCEDURES 23

TO CHECK INTERNAL CONNECTIONS

When you handle electronic components, follow electrostatic discharge (ESD) precautions
(see page 10).
1 Remove the imagePASS from the copier (see page 14).

As part of this step, you must disconnect the power cable. Do not proceed until you have
done so.
2 Open the imagePASS (see page 15).

3 Verify that the following are present, undamaged, and securely in-place.

• Copier interface board

• CPU
• CPU cooling assembly
• DIMMs
• Enclosed fan
• Hard disk drive
• Motherboard
• Motherboard battery
• Power supply
• Power switch
• Security chip
• Service board
4 Check all internal cable, motherboard, and power connections (see pages 20-22).

5 If one or more imagePASS components are not receiving power, check the copier and its
internal copier interface to the imagePASS.

For more information, see the documentation that accompanies the copier.
 SERVICE PROCEDURES 24

Replacing components
This section includes information about removing and installing imagePASS components.

Before servicing the imagePASS

It is strongly recommended that before you service the imagePASS, you carefully read all
precautions and notices (see pages 9-12).

Also, keep in mind that the most common cause of a hardware problem is a faulty or loose
connection. Before you replace an expensive component, check internal and external
connections (see page 23).

Copier interface board

The copier interface board connects directly to PCI-E on the motherboard (see Figure 6 on
page 19).

F IGURE 8: Copier interface board

 SERVICE PROCEDURES 25

TO REMOVE THE COPIER INTERFACE BOARD

When you handle electronic components, follow electrostatic discharge (ESD) precautions
(see page 10).
1 Remove the imagePASS from the copier (see page 14).

As part of this step, you must disconnect the power cable. Do not proceed until you have
done so.
2 Open the imagePASS (see page 15).

When you open the imagePASS, you will remove the screw that attaches the copier interface
board bracket to the chassis lid.
3 Remove the screw that connects the copier interface board bracket to the connector panel.

4 Gently pull the copier interface board out of its connector on the motherboard.

Set the board and the screws aside.

TO INSTALL THE COPIER INTERFACE BOARD

When you handle electronic components, follow electrostatic discharge (ESD) precautions
(see page 10).
1 Insert the copier interface board into the PCI-E connector on the motherboard.

2 Attach the copier interface board bracket to the connector panel with the screw you removed
earlier.

3 Reassemble the unit and verify functionality (see page 17).

 SERVICE PROCEDURES 26

DIMMs
The imagePASS includes two 1GB DIMMs (dual in-line memory modules). A DIMM is
held in place by levers at each end of its socket on the motherboard. Approved DIMMs are
available from your authorized service support center.

TO REMOVE A DIMM
When you handle electronic components, follow electrostatic discharge (ESD) precautions
(see page 10).
1 Remove the imagePASS from the copier (see page 14).

As part of this step, you must disconnect the power cable. Do not proceed until you have
done so.
2 Open the imagePASS (see page 15).

3 To release a DIMM, push outward on the lever on each side of the DIMM (see Figure 9)

1 DIMM 1
2 Lever
3 Socket notch 2

F IGURE 9: Removing a DIMM

4 To avoid damaging the DIMM or the socket, slide the DIMM straight out of the socket, and
then set the DIMM aside.
 SERVICE PROCEDURES 27

TO INSTALL A DIMM
When you handle electronic components, follow electrostatic discharge (ESD) precautions
(see page 10).
1 Remove the old DIMM (see page 26).

2 Insert the replacement DIMM into the socket, one end at a time.

Make sure the DIMM is fully seated into the socket and that the levers snap into place. Avoid
bending the DIMM as you insert it in the socket.
The DIMM fits the socket only one way. Make sure that the notch on the bottom of the
DIMM lines up with the notch in the socket (see Figure 9).
3 If you are installing the new DIMMs, clear the CMOS (see page 40).

You must clear the CMOS after installing a new motherboard, CPU, DIMM, or hard disk
drive to ensure compatibility between the new component and the previous settings stored in
the BIOS.
4 Reassemble the imagePASS and verify its functionality (see page 17).

If you installed a new DIMM, make sure that you reset the date and time in Setup. To verify
memory capacity, print a Configuration page to check the amount of memory recorded.
 SERVICE PROCEDURES 28

Motherboard
When a customer prints, the motherboard and copier interface board process image data. The
CPU, which is located on the motherboard, controls the transfer of image data to and from
the motherboard and runs the interpreter. DIMMs, which are also located on the
motherboard, hold image data during printing.

Jumpers on the motherboard

The motherboard has several jumper pins. Do not remove jumpers or change the default
jumper configuration.

Jumper pin Default jumper configuration

JP7 (on the edge of motherboard, near J18) No jumper is installed

J17 (on the corner of motherboard, near SATA 1 Jumper is installed on pins 1 and 2
connector)

J18 (on the edge of motherboard, near the on- Jumper is installed on pins 1 and 2
board speaker) (pin 1 is indicated by a silkscreened triangle)

J22 (on the connector edge of motherboard, near No jumper is installed

the mounting screw standoff )

J23 (on the corner of motherboard, near J5) No jumper is installed

F IGURE 10: Jumper pins on the motherboard

Before replacing the motherboard

Before you replace the motherboard, note the following:
• If you suspect that either the hard disk drive or motherboard are the source of a problem,
first replace the hard disk drive and check to see if the problem still exists. If it does, then
try replacing the motherboard.
• After you are sure that the replacement motherboard corrects the problem you were
experiencing, you will need to transfer the DIMMs, CPU, and security chip to the
replacement motherboard.
Replacement motherboard kits include thermal compound for transferring the CPU.
• Make sure that you remove the security chip from the old motherboard before returning it
to your authorized service/support center. If you do not transfer the security chip to the
replacement motherboard, the imagePASS will not start up, and all customer-purchased
software options will be lost.
 SERVICE PROCEDURES 29

TO REMOVE THE IMAGEPASS MOTHERBOARD

When you handle electronic components, follow electrostatic discharge (ESD) precautions
(see page 10).
1 Remove the imagePASS from the copier (see page 14).

As part of this step, you must disconnect the power cable. Do not proceed until you have
done so.
2 Open the imagePASS (see page 15).

3 Remove the copier interface board (see page 24).

4 Make note of the location of cable ties and how cables are draped, so that when you install
the new motherboard you can arrange cables correctly.

5 Carefully cut the cable ties that secure the power supply cables to the chassis.

6 Disconnect the following cables from the motherboard (see page 20, 21, and 22).

• CPU fan cable

• Enclosed fan cable
• Hard disk drive cable
• Power supply cable for the hard disk drive
• Power supply cable for the CPU cooling assembly
• Power supply cable for the motherboard
• Hard disk drive cable
• Service board cable
7 Remove the five screws that secure the imagePASS motherboard to the chassis.

8 Slide the motherboard away from the connector panel cutouts.

Make sure that you note the position of the metal prongs on the USB connectors so that you
can reposition them later.
9 Lift the motherboard off of the chassis and set it on a flat, antistatic surface.

As you remove the motherboard, be careful to avoid stressing it or any nearby cables.
10 If you plan to install a replacement motherboard, remove the following from the
motherboard:

• DIMMS (see page 26)

• Security chip (page 30)
• CPU and CPU cooling assembly (see page 35)
 SERVICE PROCEDURES 30

Security chip
If you replace the imagePASS motherboard, you must transfer the security chip from the old
motherboard to the new motherboard.

Make sure you remove the security chip from the old motherboard before returning it to your
authorized service/support center. If you do not transfer the security chip to the replacement
motherboard, the imagePASS will not start up, and all customer-purchased software options
will be lost.

Make sure you install the security chip correctly. If you do not, the security chip or the
motherboard may become corrupted.

TO TRANSFER THE SECURITY CHIP TO THE NEW MOTHERBOARD

When you handle electronic components, follow electrostatic discharge (ESD) precautions
(see page 10).
1 Locate the extraction tool provided in the new motherboard kit.

2 Remove the security chip from the J12 socket on the old motherboard.

Carefully position the extraction tool around the edges of the security chip, and pull the chip
straight out of the socket. Make sure not to put stress on surrounding components.

Do not rock the chip from side to side when removing it from the socket. Doing so may result
in permanent damage to the security chip.
3 Inspect the security chip and carefully straighten any bent pins with needlenose pliers.

4 Install the security chip in socket J12 on the new motherboard.

Align the small notch on the security chip with the notch in the outline that appears inside
the J12 socket.
Make sure you install the security chip correctly. If you do not, the security chip or the
motherboard may become corrupted.

Security chip

Align notches

J12

F IGURE 11: Aligning the security chip

 SERVICE PROCEDURES 31

TO INSTALL THE MOTHERBOARD

When you handle electronic components, follow electrostatic discharge (ESD) precautions
(see page 10).
1 Remove the old motherboard (see page 29).

2 Remove the following components from the old motherboard and transfer them to the new
motherboard:

• DIMMS (see page 26)

• Security chip (page 30)
Make sure that you remove the security chip from the old motherboard before returning it
to your authorized service/support center. If you do not transfer the security chip to the
replacement motherboard, the imagePASS will not start up, and all customer-purchased
software options will be lost.
• CPU and CPU cooling assembly (see page 35)
3 On the replacement motherboard, remove the battery (see page 32.) Wait two or more
minutes, and then reinstall the battery.

4 Align the motherboard with the screw holes in the bottom of the chassis, sliding the edge
connectors into the connector panel cutouts.

Avoid putting stress the motherboard cables. Carefully position the metal prongs on the USB
connectors.
5 Secure the motherboard to the chassis with the five screws you removed earlier.

To prevent stress on the motherboard connectors, align the motherboard with the connector
panel cutouts first.
6 Connect the following cables from the motherboard to the corresponding component (see
page 20):

• Power supply cable

• Hard disk drive cable
• Enclosed fan cable
• Service board cable
7 Install the copier interface board (see page 25).

8 Reassemble the imagePASS (see page 17) and power on the imagePASS.

9 Configure the date and time in Setup.

For more information, see the User Documentation CD.

10 Print a Configuration page to verify system settings and features.
 SERVICE PROCEDURES 32

Motherboard battery
The motherboard battery is a small, coin-shaped battery on the motherboard (see page 20 and
Figure 6 on page 19). If you must replace the motherboard battery, use a 3V manganese
dioxide lithium coin cell battery (Panasonic CR2032 or equivalent) as the replacement

1 Clip
1
2 Socket
3 Battery 3
2

F IGURE 12: Motherboard battery

There is danger of explosion if the battery is replaced with an incorrect type. Replace it only
with the same type recommended by the manufacturer. Dispose of used batteries according to
the manufacturer’s instructions.
ACHTUNG: Es besteht Explosionsgefahr, wenn die Batterie durch eine Batterie falschen Typs ersetzt wird. Als
Ersatz dürfen nur vom Hersteller empfohlene Batterien gleichen oder ähnlichen Typs verwendet werden.
Verbrauchte Batterien müssen entsprechend den Anweisungen des Herstellers entsorgt werden.
ATTENTION: Il y a risque d’explosion si la pile est remplacée par un modèle qui ne convient pas. Remplacez-la
uniquement par le modèle recommandé par le constructeur. Débarrassez-vous des piles usées conformément
aux instructions du constructeur.
ADVARSEL!: Lithiumbatteri - Eksplosionsfare ved fejlagtig håndtering Udskiftning må kun ske med bat-teri af
samme fabrikat og type. Levér det brugte batteri tilbage til leverandøren.
VAROITUS: Paristo voi räjähtää, los se on virheellisesti asennettu. Vaihda paristo ainoastaan laitevalmistajan
suosittelemaan tyyppiin. Hävitä Käytetty paristo valmistajan ohjeiden mukaisesti.
ADVARSEL: Eksplosjonsfare ved feilaktig skifte av batteri. Benytt samme batteritype eller en tilsvarende type
anbefalt av apparatfabrikanten. Brukte batterier kasseres i henhold til fabrikantens instruksjoner.
VARNING: Explosionsfara vid felaktigt batteribyte. Använd samma batterityp eller en ekvivalent typ som
rekommenderas av apparat-tillverkaren. Kassera använt batteri enligt fabrikantens instruktion.
 SERVICE PROCEDURES 33

TO REMOVE THE MOTHERBOARD BATTERY

When you handle electronic components, follow electrostatic discharge (ESD) precautions
(see page 10).
1 Remove the imagePASS from the copier (see page 14).

As part of this step, you must disconnect the power cable. Do not proceed until you have
done so.
2 Open the imagePASS (see page 15).

3 Remove the copier interface board (see page 24).

4 Locate the motherboard battery and the metal clip that holds the battery in place.

5 Pull the metal clip away from the battery (see page 32).

Use caution. Excessive force may damage the clip.

6 Remove the battery from the socket and release the clip.

TO INSTALL THE MOTHERBOARD BATTERY

When you handle electronic components, follow electrostatic discharge (ESD) precautions
(see page 10).
1 Pull the metal clip away from the socket (see page 32).

Use caution. Excessive force may damage the clip.

2 Insert the battery in the socket with the positive (+) side facing up.

Make sure that the battery snaps into place and that the clip holds the battery securely in
place.
3 Reinstall the copier interface board (see page 24).

4 Reassemble the imagePASS and verify functionality (see page 17).

When the battery is removed, the time and date is cleared. You can set the time and date from
Configure > Server. For more information, see Configuration and Setup, which is part of the
user documentation set.
 SERVICE PROCEDURES 34

CPU and CPU cooling assembly

The imagePASS includes an Intel Pentium dual core E5300 2.6GHz CPU. The CPU is
installed in a Zero Insertion Force (ZIF) socket on the motherboard.

Before removing the CPU from its socket, remove the motherboard from the chassis (see
page 28), disconnect the CPU fan cable from the motherboard, and remove the cooling
assembly from the CPU socket (see page 37). The CPU cooling assembly consists of a fan and
a heatsink. The cooling assembly is secured to a mounting bracket on the underside of the
motherboard.

N OTE : Do not remove the CPU fan from the heatsink.

CPU fan

Heatsink

CPU

Socket lever

CPU socket on
motherboard

Load plate

Mounting bracket

F IGURE 13: CPU and CPU cooling assembly

 SERVICE PROCEDURES 35

TO REMOVE A CPU
When you handle electronic components, follow electrostatic discharge (ESD) precautions
(see page 10).
1 Remove the imagePASS from the copier (see page 14).

As part of this step, you must disconnect the power cable. Do not proceed until you have
done so.
2 Open the imagePASS (see page 15).

3 Remove the motherboard components.

4 Remove the power supply (see page 44).

5 Remove the motherboard from the chassis (see page 28).

Place the motherboard on a flat, antistatic surface.

6 Remove the CPU fan cable from motherboard.

7 Remove the CPU cooling assembly:

Be aware that both the cooling assembly and the CPU may be very hot. You may need to
allow the components to cool before you attempt to remove them.

• Loosen the four screws that secure the

cooling assembly to the motherboard.
Partially loosen all the screws before
loosening any one screw all the way.
• Lift the cooling assembly off the CPU CPU cooling
socket and set it aside. assembly

Screw
(1 of 4)

CPU

Mounting
bracket
 SERVICE PROCEDURES 36

8 If you are removing the motherboard in order to replace it with a new one, remove the
mounting bracket from the underside of the motherboard (see Figure 14).

Push the four screw posts of the bracket through the post holes in the motherboard, and
carefully pry the bracket away from the motherboard.

Post hole
(1 of 4)

Screw post
(1 of 4)

F IGURE 14: Removing/replacing the CPU mounting bracket

9 Unlock the CPU socket lever and raise it to the open position (flex the lever away from the
retention post, and then raise it).

10 Open the load plate (see Figure 15).

Yellow triangle

CPU

Socket lever in
the open position Flat corner of socket border

Socket lever in
the locked position
Load plate open

F IGURE 15: Removing and installing the CPU

11 Grasp the CPU by its edges, lift it out of the socket, and then place the CPU in a safe place.
 SERVICE PROCEDURES 37

N OTE : If you remove the CPU from the motherboard to install it on a new motherboard,
unpack the new motherboard and remove the protective plastic cover from the CPU socket.
Transfer the protective cover to the CPU socket of the old motherboard to protect the
circuitry.

TO INSTALL THE CPU

1 Do one of the following:

• If you are installing a new CPU cooling assembly on an existing CPU, clean the contact
surface of the CPU to remove any old thermal compound residue. A thermal pad is
preinstalled on the underside of the new CPU cooling assembly.
Make sure that you remove all thermal compound residue from the surface of the CPU. It
may help to scrape all the residue off the surface using the flat edge of a non-conductive
tool. Then use a lint-free cloth moistened with alcohol to clean the surface.
• If you are installing the existing CPU and CPU cooling assembly on a new motherboard,
clean the contact surfaces of the CPU and cooling assembly as described above. Then
apply fresh thermal compound to the contact surface of the CPU using the applicator
provided with the new motherboard.
2 If needed, install the CPU mounting bracket on the underside of the motherboard (see
Figure 14 on page 36).

Push the four screw posts of the bracket into the four post poles in the motherboard.
3 Prepare the CPU socket by ensuring that:

• The socket lever is in the open position.

• The load plate is open.
 SERVICE PROCEDURES 38

4 Place the CPU in the socket (see Figure 15 on page 36).

The CPU and the socket are keyed to ensure correct installation. The notches on the edges of
the CPU correspond with the two small posts inside the socket. Align the yellow triangle on
the CPU with the flat corner of the socket. A yellow arrow stenciled on the motherboard next
to the socket points to the flat corner. Do not force the CPU.

Flat corner of socket

F IGURE 16: Locating the flat corner of the CPU socket

5 Close the load plate.

6 Lower the socket lever and place it in the locked position under the retention post.
 SERVICE PROCEDURES 39

7 Replace the CPU cooling assembly:

• Orient the cooling assembly so that the

fan cable is near the CPU fan connector
on the motherboard (CPUFAN). CPU cooling
assembly
• Place the cooling assembly on the CPU.
Make sure that the thermal pad on the
underside of the heatsink is positioned Screw
on top of the CPU. (1 of 4)
Be sure to remove any protective material
that may be covering the surface of the
thermal pad. Otherwise the CPU may
overheat.
• Align the four screws with the four screw
posts.
• Tighten the screws. Partially tighten all Post hole
the screws before tightening any one (1 of 4)
screw all the way.
CPU

Screw Post
(1 of 4)

8 Connect the CPU fan cable to the motherboard connector CPUFAN.

The cable connector is keyed to fit only one way. Make sure that the connector on the cable is
securely attached to connector CPUFAN on the motherboard.
9 Install the motherboard in the chassis (see page 28).

10 Replace the power supply (see page 44).

11 Replace the motherboard components.

12 If you installed a new CPU, clear the CMOS.

You should clear the CMOS after installing a new CPU to ensure compatibility between the
new component and previous settings stored in the BIOS.

N OTE : Make sure that you remove the power cable from the imagePASS before clearing the
CMOS.
• Remove the battery (see page 32).
• Wait two minutes to allow the motherboard electrical components to fully discharge.
• Reinstall the battery (see page 32).
 SERVICE PROCEDURES 40

13 Reassemble the imagePASS and verify its functionality (see page 17).

14 If you installed a new CPU and cleared the CMOS, configure the time and date in Setup.

Clearing the CMOS

You must clear the CMOS after installing a new motherboard, CPU, DIMM, or hard disk
drive to ensure compatibility between the new component and the previous settings stored in
the BIOS.

TO CLEAR THE CMOS

When you handle electronic components, follow electrostatic discharge (ESD) precautions
(see page 10).
1 Remove the imagePASS from the copier (see page 14).

As part of this step, you must disconnect the power cable. Do not proceed until you have
done so.
2 Open the imagePASS (see page 15).

3 Remove the battery (see page 32).

4 Wait two minutes to allow the motherboard electrical components to fully discharge.

5 Reinstall the battery (see page 32).

6 Reassemble the imagePASS and verify its functionality (see page 17).

7 Reset date and time in Setup (see Configuration and Setup, which is part of the user
documentation set).
 SERVICE PROCEDURES 41

Service board
The imagePASS uses a service board to offer service mode switches for installing system
software over the network, and service LEDs arrayed as a 2-digit display. The service board is
attached to the chassis with four screws and is attached to the motherboard by a ribbon cable.
To remove and/or replace it, use the following procedures.

F IGURE 17: Service board

TO REMOVE THE SERVICE BOARD

When you handle electronic components, follow electrostatic discharge (ESD) precautions
(see page 10).
1 Remove the imagePASS from the copier (see page 14).

As part of this step, you must disconnect the power cable. Do not proceed until you have
done so.
2 Open the imagePASS (see page 15).

3 Remove the service board cable from the motherboard.

Do not pull the wires of the cable. Pull the cable out by its connector.
4 Remove the four screws that secure the service board to the chassis.

5 Lift the service board off of the chassis and place it on a flat, antistatic mat.

TO INSTALL THE SERVICE BOARD

When you handle electronic components, follow electrostatic discharge (ESD) precautions
(see page 10).
1 Secure the service board to the chassis with the screws that you removed earlier.

2 Connect the service board cable from the J1 service board connector and to the J5
motherboard connector.

3 Reassemble the imagePASS and verify its functionality (see page 17).
 SERVICE PROCEDURES 42

Enclosed fan
The enclosed fan is located inside the chassis and cools the system. An arrow on the enclosed
fan indicates what direction air flows out.

When you install the enclosed fan, you make sure that it is facing the correct direction, so that
air blows out of the imagePASS. Failure to do so may result in future damage to the
imagePASS

Rivet

F IGURE 18: Enclosed fan

TO REMOVE THE ENCLOSED FAN

When you handle electronic components, follow electrostatic discharge (ESD) precautions
(see page 10).
1 Note the orientation of the fan and the arrow indicating the air flow out of the vent.

Tip: The air flows towards the side of the fan that has the fan label.
2 Remove and set aside the fan rivets; remove the fan.

Tip: Insert a short tool less than 4.4 mm in diameter into each access hole, find the center of
the rivet, and push the rivet out. Or, pry the cap of the rivet up with a thin, dull blade.
3 Transfer the fan guard (if installed) from the old fan to the correct side of the new fan, using
the guard rivets. Note that guard rivets may differ significantly from fan rivets.
 SERVICE PROCEDURES 43

TO INSTALL THE ENCLOSED FAN

When you handle electronic components, follow electrostatic discharge (ESD) precautions
(see page 10).
1 Transfer the fan guard from the old fan to the correct side of the new fan, using the guard
rivets. Note that guard rivets may differ significantly from fan rivets.

2 Install the new fan inside the chassis using the fan rivets, and connect the fan cable to
motherboard connector FAN2 (see page 20).

3 Reassemble the unit and verify functionality (see page 17).

 SERVICE PROCEDURES 44

Power supply
The power supply inside the chassis is dedicated to the motherboard and the hard disk drive.

For more information about power supply connections, see “Power supply connections” on
page 22.

PW1 (20-pin)

PW2 (4-pin)

F IGURE 19: Power supply

 SERVICE PROCEDURES 45

TO REMOVE THE POWER SUPPLY

When you handle electronic components, follow electrostatic discharge (ESD) precautions
(see page 10).
1 Remove the imagePASS from the copier (see page 14).

As part of this step, you must disconnect the power cable. Do not proceed until you have
done so.
2 Open the imagePASS (see page 15).

3 Disconnect the following

• The two power supply cables connected to the motherboard (see page 21)
• The power supply cable connected to the hard disk drive (see page 21 and page 22)
• The black and white cables connected to the power switch (see page 22)
4 Make note of the cable ties and how cables are draped. Carefully cut the cable ties that secure
the power supply cables to the chassis.

5 Disconnect the power supply from the chassis and connector panel (two chassis screws and
three external screws). Lift out the power supply.

You may need to remove the DIMM to access the bottom chassis screw.

TO INSTALL THE POWER SUPPLY

When you handle electronic components, follow electrostatic discharge (ESD) precautions
(see page 10).
1 Insert the power supply into the chassis and install the two chassis screws and three external
screws.

2 Use cable ties to drape the cables and secure them to the chassis.

3 Connect power cables to the hard disk drive and to the motherboard at PW1 and PW2 (see
Figure 19 on page 44).

4 Reassemble the imagePASS and verify functionality (see page 17).

 SERVICE PROCEDURES 46

Hard disk drive

The imagePASS ships with a formatted hard disk drive. This means that all of the software,
network drivers, and fonts necessary to use the imagePASS are preinstalled. Replacement hard
disk drives are not formatted, so if you replace the hard disk drive, you must also reinstall
system software (see page 51).

If you want to determine the amount of space left on the hard disk drive, use the copier touch
panel. The amount of space on the hard disk drive changes based on use, since it is used to
process jobs.

Before replacing the hard disk drive

Before you replace the hard disk drive, note the following:
• Print the Configuration page and Font List.
The Configuration page records the customer’s current Setup configuration (custom
settings will be lost when you install system software). The Font List details what fonts are
resident on the imagePASS. Along with the fonts that are provided on the System Software
DVD, the customer may have installed additional fonts that will be deleted when system
software is installed.
• If you suspect that the hard disk drive is the source of a problem, first check the connectors
on the hard disk drive and the motherboard. If you find a loose or faulty connection,
correct it and check to see if the problem still exits. If it does, then try replacing the hard
disk drive.
• If you suspect that either the hard disk drive or motherboard are the source of a problem,
replace the hard disk drive first and check to see if the problem still exists. If it does, then
try replacing the motherboard.
 SERVICE PROCEDURES 47

TO REMOVE THE HARD DISK DRIVE

To ensure that you do not damage the hard disk drive, follow all electrostatic discharge and
hard disk drive precautions (see page 10).
1 Remove the imagePASS from the copier (see page 14).

As part of this step, you must disconnect the power cable. Do not proceed until you have
done so.
2 Open the imagePASS (see page 15).

3 Remove the 3 screws on the outside of the imagePASS that connect the hard disk drive to the
chassis. Lift the hard disk drive out of the chassis.

Set the screws aside so that you can replace them later.
4 Place the hard disk drive in an antistatic bag.

TO INSTALL THE HARD DISK DRIVE

To ensure that you do not damage the hard disk drive, follow all electrostatic discharge and
hard disk drive precautions (see page 10).
1 Secure the hard disk drive to the chassis using the three screws that you removed earlier (see
page 19).

2 Firmly connect the hard disk drive cable and the SATA power cable to the hard disk drive.

N OTE : Do not use the 4-pin power cable.

To motherboard SATA1
To power supply

Hard disk drive

3If you installed a new hard disk drive, clear the CMOS (see page 40).

You must clear the CMOS after installing a new motherboard, CPU, DIMM, or hard disk
drive to ensure compatibility between the new component and the previous settings stored in
the BIOS.
4 Reassemble the unit and verify functionality (see page 17).

If you install a new hard disk drive, you must install system software (see page 51). A spare
hard disk drive is shipped without system software.
 SERVICE PROCEDURES 48

Printing imagePASS pages

As part of servicing the imagePASS, you may need to print certain pages. When system
software is installed on the imagePASS, you can print the following pages from the copier:
• PS Test Page
• PCL Test Page
• Configuration
• Job Log
• Color Charts
• PS Font List
• PCL Font List
• E-mail Log
• FTP Log

For Japanese product only: The following pages are not available on Japanese servers.

• PCL Test Page

• PCL Font List

Test Page
Use this page to verify that the imagePASS is functional. If the Test Page prints, the
imagePASS is functional and is correctly connected to the copier.

Configuration page
The Configuration page lists all the settings in effect from the current Setup. After you have
configured settings in Setup, you can print the Configuration page and use it to confirm that
the imagePASS is configured as desired. If the imagePASS is rebooting, wait until it reaches
Idle before printing the Configuration page.

It is strongly recommended that you print the Configuration page, if possible, before servicing
the imagePASS. Doing so will allow you to return the settings to their former configurations,
if necessary.

After the connection to the network is made, the site administrator can customize Setup
options according to the network and user environment. Using the Configuration page as a
guide can help speed up this process. For more information, see Configuration and Setup,
which is part of the user documentation set.
 SERVICE PROCEDURES 49

TO PRINT IMAGEPASS PAGES

1 Make sure that the copier is not printing or processing files.

2 Turn on the copier and the imagePASS.

Wait for both the copier and the imagePASS to warm up.
3 On the copier touch panel, press Printer and then press Printer Server Status/Settings.

If Printer does not display, press Show All.

4 Press Functions.

5 Press Print Pages.

6 Select the page you want to print (for example, to print the Configuration page, press
Configuration).

TO CHECK THE TEST PAGE

1 Print the PS Test Page (see page 49).

2 Examine the test page.

If the test page prints, you know at that the imagePASS print engine is functional and that the
connection between the imagePASS and the copier is operating properly. When you examine
the test page, consider the following:
• All swatches should be visible, even though they may be very faint in the lowest ranges.
• Swatches should show uniform gradation as the tone lightens.
• Poor image quality may indicate a need to calibrate the system or service the copier.
 SERVICE PROCEDURES 50

Verifying the network connection

The imagePASS provides twisted pair connectivity to an Ethernet network. This section
describes how to connect the imagePASS to the network and then print a few test documents
in order to verify the connection.

Depending on your network speed, the following unshielded twisted pair (UTP) network
cables are supported:
• For 10BaseT, Category 3 or higher
• For 100BaseTX, Category 5 or higher (4-pair/8-wire, short-length)
• For 1000BaseT, Category 5e or higher (4-pair/8-wire, short-length)

If the copier is 230V, use a shielded network cable.

The network cable connects to the network port on the imagePASS (see page 18).

TO CONNECT A TWISTED PAIR CABLE TO THE IMAGEPASS

1 Shut down and power off the imagePASS (see page 14).

2 Connect the network cable to the network port on the imagePASS (see page 18).

3 Configure Setup options.

It is the site administrator’s responsibility to configure Setup according to the network and
user environment. Default settings in Setup may be adequate, although they may not be
optimal for the user’s environment. For Setup information, refer the site administrator to
Configuration and Setup, which is part of the user documentation set.
4 After configuring Setup options, verify the network connection.

After the network connection is made and the imagePASS has the correct Setup configuration
and is Idle, the imagePASS should be available on the network.
The site administrator should perform any additional Network Setup, verify the network
connection, verify that the imagePASS appears in the list of printers, and print a few test
documents from a networked computer that will use the imagePASS. For more information,
see Configuration and Setup, which is part of the user documentation set.
 SYSTEM SOFTWARE 51

SYSTEM SOFTWARE
This chapter includes the following topics:
• “System software installation reminders” on page 51
• “Installing system software through an Ethernet port” on page 53
• “Installing system software through a USB flash drive” on page 56
• “Installing software updates” on page 58
• “System software installation error messages” on page 58

System software installation reminders

When you install system software, keep the following in mind:
• Fonts
Installing system software deletes all fonts that the customer has installed on the
imagePASS. Only resident fonts are restored during system software installation. You can
use Downloader to reinstall additional fonts.
To determine which additional fonts were downloaded to the imagePASS, print the Font
List before you format the hard disk drive, and again after you complete the system
software installation. Any fonts not listed after installation must be reinstalled. For more
information, see Utilities, which is part of the user documentation set.
• Language
Screens for installing system software are always displayed in English, even if the copier is
configured for another language.
• Compatibility
The latest user software must be installed on all computers that print to the imagePASS.
Using incompatible versions of the system and user software may result in system
problems.

Backing up the system configuration

If you back up the system configuration, you can restore it after you reinstall system software.
When you back up the system configuration, you save a configuration file with imagePASS
settings.

If you cannot create a configuration file, ask the network administrator to archive custom
color profiles, preflight templates, FreeForm masters, custom Paper Catalog entries,
customer-installed fonts, and the Job Log to removable media or a network location.
 SYSTEM SOFTWARE 52

TO BACK UP THE SYSTEM CONFIGURATION

1 Ask the network administrator to print the Job Log, Configuration page, and Font List
(if possible).

For more information, see “Printing imagePASS pages” on page 48.

2 Connect a client computer to the same network as the imagePASS, and open a Web browser.

3 In the URL field of the browser, type the IP address or server name of the imagePASS, and
press Enter to open the WebTools page.

4 In WebTools, click Configure > Launch Configure.

The Login dialog box appears.

5 Enter the Administrator password, and then click OK.

The default Administrator password is Fiery.1 (case-sensitive), but the network administrator
may have changed the password.
6 Click Server > Backup/Restore, and then click the Backup button.

7 In the Backup dialog box, select the settings that you want to back up, enter a file name and
location, and then click Save.

Restoring the system configuration

You can restore the configuration of the imagePASS to its previous state using a configuration
file. For more information about creating a configuration file, see “Backing up the system
configuration” on page 51.

N OTE : If you were unable to create a configuration file, you must configure Setup. After you
exit Setup and the imagePASS reboots, ask the network administrator to restore any archived
settings and files that were saved. For information about Setup, see Configuration and Setup,
which is part of the user documentation set.

TO RESTORE THE SYSTEM CONFIGURATION

1 Connect a client computer to the same network as the imagePASS, and open a Web browser.

2 In the URL field of the browser, type the IP address or server name of the imagePASS, and
press Enter.

WebTools starts.
3 In WebTools, click Configure > Launch Configure.

The Login dialog box appears.

4 Enter the Administrator password, and then click OK.

The default Administrator password is Fiery.1 (case-sensitive), but the network administrator
may have changed the password.
 SYSTEM SOFTWARE 53

5 Click Server > Backup/Restore, and then click the Restore button.

6 In the Restore dialog box, browse to the configuration file that you created earlier, and click
Open.

Installing system software through an Ethernet port

To install system software through an Ethernet port, you will need the following:
• Ethernet crossover cable (4-pair/8-wire, short-length)
To determine whether the cable you are using is a Ethernet crossover cable, compare the
connectors on the cable. The ribbon sequence on the connectors of a Ethernet crossover
cable are not identical.
• Computer with Windows 2000, Windows XP, Windows Vista, or Windows 7
– A DVD drive, built-in or attached
– Support for 100BaseTX or 1000BaseT
– 1.5GB minimum memory capacity
• System Software DVD
The System Software DVD contains the system software and the Fiery System Software
Installer.
 SYSTEM SOFTWARE 54

TO INSTALL SYSTEM SOFTWARE THROUGH AN ETHERNET PORT

1 Shut down the imagePASS completely (see page 13) and turn off the copier.

2 Disconnect the following:

• Customer LAN cable from the network port

• Ethernet crossover cable from copier port
• Anything connected to the USB ports

USB port:
DISCONNECT

Network port:
DISCONNECT
Copier port:
DISCONNECT

Copier interface port:

DO NOT DISCONNECT

F IGURE 20: Preparing the connection for the installation

3 Start the computer and insert the System Software DVD into the disc drive.

If the installer does not start automatically, navigate to the disc drive and double-click the
installer.vbs file. Do not double-click the installer.exe file. If you do, error messages may
display and you must start over from the beginning of this procedure.
If you are prompted to find the install.ini file, navigate to the top level of the disc drive. Select
the install.ini file and click Open.
 SYSTEM SOFTWARE 55

4 In the installer, do the following:

• On the Welcome screen, click Next.

• On the License Agreement screen, select I Agree and click Next.
• On the Connection Type screen, select Ethernet and click Next.
5 Connect a Ethernet crossover cable from the network port to the computer (see Figure 5 on
page 18).

6 Move both service switches to the ON position (see page 16).

ON

1 2

F IGURE 21: Service switch position for Ethernet crossover cable installation

7 Power on the imagePASS using the copier main power switch.

Wait for the LED display to display 00.

8 In the installer, click Next.

Files are transferred from the computer to the imagePASS. If a firewall or security alert
displays, preventing the file transfer, select the option to unblock the installer.
This segment of the installation requires approximately 30 minutes. Do not click Cancel or
close the installer during this time.
9 Click Next and then click Finish.

Remove the System Software DVD.

10 Turn off the imagePASS using the copier main power switch.

11 Move both service switches to the OFF position (see Figure 4 on page 16).

12 Disconnect the Ethernet crossover cable from the network port and the computer.

13 Reconnect cables and devices you removed earlier.

14 Turn on the imagePASS using the copier main power switch.

Wait for 00 to display on the LED display.

 SYSTEM SOFTWARE 56

Installing system software through a USB flash drive

To install system software through a USB flash drive, you will need the following:
• USB Prep Tool
• System Software DVD
• USB 2.0 flash drive with write-protection off (5GB or more)
Some USB 2.0 flash drives are not compatible with the USB Prep Tool. If your flash drive
does not work, try one of a different brand.
• Computer with Windows 7, Windows Vista, or Windows XP Service Pack 2 or later, DVD
drive, support for USB 2.0, and 256MB of available memory

TO INSTALL THE USB PREP TOOL ON THE COMPUTER

1 On the computer, insert the USB Prep Tool CD into the DVD drive.

2 Navigate to the USB Prep Tool CD and double-click the setup.exe file. In the installer, click
Proceed.

3 On the Welcome screen, click Next.

4 Accept the terms of the license agreement and click Next.

If .NET Framework is not installed on the computer, you must install it before you can
proceed. Follow the on-screen instructions, if prompted.
5 On the next screen, select an installation location and click Next.

6 When prompted, click Install.

7 On the InstallShield Wizard Complete screen, select Launch the USB Prep Tool Application
and click Finish.

Remove the USB Prep Tool CD from the DVD drive.

TO COPY SYSTEM SOFTWARE TO A USB FLASH DRIVE

1 Install the USB Prep Tool (see page 56).

2 On the computer, start the USB Prep Tool (click Start > All Programs > EFI > USB Prep Tool).

3 Insert the System Software DVD into the DVD drive.

4 Insert the USB flash drive into a USB 2.0 port.

Make sure that no valuable data is on the USB flash drive. All data on the USB flash drive will
be deleted as part of this procedure.
5 Follow the on-screen prompts to complete the copy to the USB flash drive.

6 Remove the USB flash drive and label it with identifying information (for example,
“imagePASS System Software”).
 SYSTEM SOFTWARE 57

TO INSTALL SYSTEM SOFTWARE THROUGH A USB FLASH DRIVE

1 Copy system software to a USB flash drive (see page 56).

2 Shut down the imagePASS completely (see page 13).

3 Disconnect all cables and devices from the imagePASS, except for the power cable and copier
interface cable (see Figure 20 on page 54).

4 Move service switch 1 to ON and service switch 2 to OFF (see Figure 4 on page 16).

ON

1 2

5 Insert the USB flash drive into a USB port on the imagePASS.

6 Turn on the imagePASS using the copier main power switch.

Wait approximately 15 minutes for the imagePASS to turn off automatically. The LED
display flashes intermittently while files transfer.
7 Wait an additional 30 seconds after imagePASS is turned off and then remove the USB flash
drive.

8 Move service switch 1 to OFF.

Leave service switch 2 OFF.

9 Reconnect cables and devices you removed earlier.

10 Move the main power switch on the copier to ON.

The imagePASS and the copier turn on.

11 When prompted, select a language for imagePASS and press OK.

The imagePASS will reboot with the selected language.

NOT FOR J APANESE VERSION : The language selection will not display for Japanese system.
12 Ask network or system Administrator at the customer site to perform the initial Setup.

For details, refer network/system administrator to Configuration and Setup included in User
Documentation CD.
 SYSTEM SOFTWARE 58

Installing software updates

When you reinstall or upgrade system software (for example, to a new version number), you
must reinstall software updates. You can install software patches with System Updates or
Configure.

Reinstalling system software

After you reinstall system software, you must also reinstall previously installed patches. For a
list of previously installed patches, see the Configuration page you printed before you
reinstalled system software.

Upgrading system software

Do not assume that the software updates listed on the Configuration page are required for an
upgrade. You must contact your authorized service/support center for a list of required
software updates. If you install a software patch that is not required for an upgrade, the system
may be corrupted.

TO DOWNLOAD SOFTWARE PATCHES

1 Connect your client computer to the same network as the imagePASS, and open a Web
browser.

2 In the URL field of the browser, type the IP address or server name of the imagePASS, and
press Enter to start WebTools.

3 Click the Configure > Launch Configure.

4 Click Server > System Updates.

5 Select Enable System Updates and click Apply.

System software installation error messages

If an error message displays when you install, reinstall, or upgrade system software, do the
following:
• If prompted, save the log.
• If you are not prompted to save the log, record the error message.

If you cannot correct the error, contact your authorized service/support center. A log or error
message may help to solve the problem. Provide as much specific information as possible.
 TROUBLESHOOTING 59

TROUBLESHOOTING
This chapter identifies the source of common problems that may occur with the imagePASS
and suggests ways of correcting them.

Troubleshooting process
The following sections identify the sources of common problems that may occur with
the imagePASS and suggest ways of correcting them.

These sections do not attempt to provide troubleshooting information for attached computers
such as PCs, for the copier, or for extensive networks. Refer problems in these areas to the
appropriate service departments and site administrators.

The troubleshooting process is designed to eliminate the most obvious causes of failure before
progressing to more complex issues. “Where problems occur” on page 59 gives an overview of
the imagePASS components and indicates areas most likely to require troubleshooting.
• Try a phone check before you go to the customer site.
“Before you go to the customer site” on page 60 suggests areas you should check before
making a service call to the customer site. With a phone call, you can find out if the
problem is a simple operating failure, or a failure caused by a network or configuration
change. You can ask the customer to check for loose cables on the back of the copier and
loose connections at a power strip or outlet.
• Check for obvious causes of problems.
• Check network connections.
“On-site checkout” on page 61 takes you through the initial visual checks you should
make when you arrive at the customer site.
“Checking the network” on page 76 provides guidelines for checking the network
connections between the copier and the computers to which it is connected, as well as
information on several printing problems.

Where problems occur

The imagePASS is a built-in print server for the copier. Problems may occur in one of the
following areas:
• The imagePASS or the copier
• The copier interface between the imagePASS and the copier
• The copier interface between the imagePASS and computers that print to it
 TROUBLESHOOTING 60

Before you go to the customer site

Before you make a service call to a customer site, talk to the customer on the phone, and
check the following items:
1 Does the copier work?

If the copier works, but the user cannot print the imagePASS Test Page, a service call is
probably required.
2 Is the failure caused by a simple operating problem?

• Is there a printing problem?

– Does the imagePASS Test Page fail to print?
– Does the imagePASS fail to respond to a print command?
– Does printing seem to take a long time?
– Is print quality poor?
– Does the imagePASS fail to appear in the list of printers?
If the answer to any of these questions is yes, refer the customer to Command WorkStation
Help or Configuration and Setup, which is part of the user documentation set.
If the customer has followed the suggested corrective actions and has failed to solve the
problem, be prepared to make a service call. Keep a log of the failures the customer has
observed.
3 Has the customer made any network changes?

If network changes have occurred, request that the customer’s site administrator verify the
imagePASS network requirements.
4 Is the user having printing problems with a particular image file?

If there are problems with files from particular applications, the user may be more successful
using different print settings.

If your telephone call fails to solve the problem, proceed to the next phase, the preliminary
on-site checkout.
 TROUBLESHOOTING 61

On-site checkout
The most common cause of a hardware problem is a faulty or loose connection. Before you
replace a costly component, check the connections between the copier and the imagePASS
first, and then check the connections between each imagePASS component.

For more information, see the following topics:

• “Checking connections” on page 18
• “To check internal connections” on page 23

For more information about servicing and troubleshooting problems with the copier, see the
documentation that accompanies the copier.
 TROUBLESHOOTING 62

Symptoms and solutions

Refer to the following table for various problems and possible actions. To learn possible causes
and solutions for a specific error condition, find the symptom in the charts and perform the
appropriate suggested actions in the order listed in the numbered steps. Verify functionality
after each numbered step. Proceed to the next numbered step only if the problem persists. For
example, in the steps:
1 Check and reseat the copier interface cable.
2 Replace the copier interface cable.

Perform step 1, and then verify functionality. If the problem is gone, do not perform step 2.
TABLE 1: imagePASS error conditions
Symptom Possible cause Suggested action
LED codes
N OTE : If the imagePASS is turned on and hanging on a diagnostic code, first perform the following actions to see if they fix the problem:
1 Press and hold down the power button on the imagePASS for five seconds until the green light turns off and the system powers off.
2 Wait another 30 seconds.
3 Press the power button once to restart the imagePASS.
4 Wait approximately five minutes to see if the imagePASS reaches Idle.
5 If the problem persists, make sure that you have reseated internal cable connections and verified system components.
6 If the problem persists, see the code/symptom and suggested actions in the following pages.
 TROUBLESHOOTING 63

TABLE 1: imagePASS error conditions (Continued)

Symptom Possible cause Suggested action
LED codes (continued)

00 When the imagePASS is in 1 Check and reseat all cable connections between the imagePASS and copier.
the Idle state and
2 Make sure that the imagePASS service switches are set to OFF (both away
in Operational mode, the
from ON).
LED display shows 00.
3 If the server date/time cannot be set or responds slowly, replace the battery
If the LED display shows on the motherboard, and then update the date/time in Server Setup.
00, but the system is not 4 Shut down and open the imagePASS, and do the following:
functioning properly, one
or more of the following Reseat the power and data cables to the HDD. Make sure that the data cable
may be the cause of the is connected to the proper connector on the motherboard.
problem: 5 Clear the CMOS (see page 40).
• Faulty connection 6 Reinstall system software.
between the imagePASS 7 If no airflow or fan noise is evident at the vent holes of the chassis where
and the copier the chassis fan is located, replace the chassis fan.
• Service switches are set to 8 Replace external cables, one at a time.
an incorrect mode 9 Check and reseat the CPU cooling assembly, and then clear the CMOS (see
• Improper service board page 40).
cable connection 10 Replace the CPU cooling assembly.
• Corrupted system 11 Replace the CPU, and then clear the CMOS (see page 40).
software 12 Replace the HDD data cable.
• Missing, faulty, or dead 13 Replace the HDD.
battery
14 Replace the motherboard.
• Corrupted BIOS settings
on the motherboard
• Missing or faulty chassis
fan
• Faulty CPU and/or CPU
cooling assembly
• Faulty HDD or HDD
connection
• Faulty motherboard

FF, A7, A8 Possibly one of the 1 Clear the CMOS (see page 40).
following:
2 Replace the motherboard.
• Corrupted security chip
3 Replace the CPU, and then clear the CMOS (see page 40).
• Faulty motherboard
• Faulty or missing CPU
 TROUBLESHOOTING 64

TABLE 1: imagePASS error conditions (Continued)

Symptom Possible cause Suggested action
LED codes (continued)

3b, 50, 52, E1 Possibly one of the 1 Clear the CMOS (see page 40).
following:
2 Replace the motherboard.
• Corrupted security chip
• Missing or faulty DIMM
• Faulty motherboard

90 Possibly one of the 1 Move both service switches to the OFF position (see Figure 4 on page 16).
following:
2 Clear the CMOS (see page 40).
• Corrupted security chip
3 Replace the motherboard.
• Faulty motherboard

Any other code that the Possibly one of the 1 Clear the CMOS (see page 40).
system hangs on before following:
2 Make sure that you reseated the internal cable connections and verified
reaching the idle state • Corrupted security chip system components.
on the motherboard 3 Replace the motherboard.
• Faulty motherboard
Startup

imagePASS starts up One of the following: 1 Check and reseat the copier interface cable between the imagePASS and the
and then shuts down • Faulty connection copier.
between imagePASS and 2 Replace the copier interface cable.
copier 3 Clear the CMOS (see page 40).
• Corrupted security chip 4 Listen for the power supply fan and feel for airflow.
• Faulty power supply 5 If you do not feel air from the power supply fan, you may need to replace a
• Faulty motherboard faulty power supply.

• Faulty CPU 6 Replace the motherboard.

7 Replace the CPU.
• Faulty copier interface
board 8 Replace the copier interface board.

imagePASS starts up, One of the following: Clear the CMOS (see page 40).
but very slowly • Corrupted BIOS
• The Clear CMOS
procedure was not
performed while
replacing a hardware
component (DIMM,
CPU, hard disk drive, or
motherboard)
 TROUBLESHOOTING 65

TABLE 1: imagePASS error conditions (Continued)

Symptom Possible cause Suggested action
Startup (continued)

imagePASS starts up, but One of the following: 1 Check and reseat the copier interface cable between the imagePASS and the
the Fiery screens on the • Faulty connection copier.
copier touch panel are between imagePASS and 2 Replace the copier interface cable.
unavailable for more the copier
than 10 minutes 3 Reinstall system software.
• Corrupt system software 4 Replace the copier interfaceboard.
• Faulty copier interface
board

imagePASS starts up, and One of the following: 1 Make sure that the imagePASS service switches are both set to OFF for Normal
stays on, but does not • Service switches are not operation (away from “ON”).
reach Idle set for Normal operation 2 Power off/on the imagePASS.
• System software 3 Reinstall system software.
is corrupt 4 Reseat the cables to the hard disk drive.
• Hard disk drive is faulty 5 Replace the hard disk drive cable.
• Missing or faulty 6 Replace the hard disk drive.
DIMM(s), or faulty 7 Check the DIMM(s) and reseat them to remove any oxidation on the
DIMM connections connectors.
• Motherboard 8 Clear the CMOS (see page 40).
is faulty
9 Replace the motherboard.
• CPU missing or faulty 10 Replace the CPU.

User authentication • Faulty copier interface • Check connections of the copier interface board and replace associated cables or
feature of the copier connections the copier interface board, if necessary.
does not work
 TROUBLESHOOTING 66

TABLE 1: imagePASS error conditions (Continued)

Symptom Possible cause Suggested action
System problems

Clock is slow; time listed One of the following: 1 Replace the battery on the motherboard, and then update the time in
on Configuration page is • Missing or dead battery imagePASS Setup.
earlier or later than the on the motherboard For information about imagePASS Setup, see Configuration and Setup, which
actual time
• Faulty motherboard is part of the user documentation set.
2 Clear the CMOS (see page 40).
3 Replace the motherboard.

System performs slowly or One of the following: 1 Check that the DIMM is installed in the correct slot (see page 18).
hangs periodically • Missing or faulty 2 Reseat to remove any oxidation on the connector.
DIMM(s), DIMM
3 Reseat the cables to the hard disk drive.
installed in wrong slot, or
faulty DIMM 4 Replace the hard disk drive cable.
connections 5 Replace the hard disk drive.
• Faulty hard disk drive 6 Make sure that the CPU on the motherboard is present and firmly seated and
that the fan cable is connected.
• Overheated or faulty
CPU 7 Replace the CPU.

• Faulty motherboard 8 Clear the CMOS (see page 40).

9 Replace the motherboard.

Enclosed chassis fan is Fan is faulty Replace the chassis fan.

noisy, or is not producing
air
 TROUBLESHOOTING 67

TABLE 1: imagePASS error conditions (Continued)

Symptom Possible cause Suggested action
System software installation

USB flash drive method: One of the following: 1 Make sure that the imagePASS service switch 1 is set to ON and service
imagePASS remains on for • Service switches are set to switch 2 is set to OFF.
30 minutes (or longer) after the wrong mode
If the service switches are in the wrong position, power off the imagePASS,
beginning installation
• imagePASS must be reset set the switches correctly, power on, and allow the installation to resume.
• Faulty USB flash drive 2 Power off the imagePASS, wait 10 seconds, and then power on again.

• Faulty hard disk drive 3 Check the LED on the USB flash drive.
cable or hard disk drive If the LED is not blinking (remains off or solid), the flash drive may be
• Corrupted CMOS improperly seated. Power off the imagePASS, reseat the flash drive, power
on, and then allow the installation to resume.
• Faulty motherboard
4 Retry the installation using a different USB flash drive.
• Faulty CPU
5 Reseat the cables to the hard disk drive.
6 Replace the hard disk drive cable.
7 Replace the hard disk drive.
8 Clear the CMOS (see page 40).
9 Replace the motherboard.
10 Replace the CPU.

USB flash drive method: One of the following: 1 Power off the imagePASS, reseat the flash drive, power on, and then allow the
During installation, the • Faulty or improperly installation to resume.
LED on the flash drive seated USB flash drive 2 Retry the installation using a different USB flash drive.
remains off or solid
(not blinking) • Faulty motherboard 3 Clear the CMOS (see page 40).
• Faulty hard disk drive 4 Replace the motherboard.
5 Reseat the cables to the hard disk drive.
6 Replace the hard disk drive cable.
7 Replace the hard disk drive.
 TROUBLESHOOTING 68

TABLE 1: imagePASS error conditions (Continued)

Symptom Possible cause Suggested action
System software installation (continued)

Network port method: One of the following: 1 Make sure that the imagePASS service switches are both set to ON.
Installation stalls for five • Service switches are set
minutes (or longer) while If the service switches are in the wrong position, click Cancel on the installer
incorrectly. screen. Power off the imagePASS, set the service switches correctly, click
downloading “file 1 of 3”
• Wrong RJ-45 port Finish on the installer screen, and then retry the installation.
• Wrong or faulty RJ-45 2 Make sure that you are using the copier port not the LAN port.
cable 3 Make sure that you are using a crossover cable.
• Faulty motherboard The copier cable is a crossover type, and may be used for system software
installation. If the cable appears damaged, replace it.
4 Clear the CMOS (see page 40).
5 Replace the motherboard.

Network port method: One of the following: 1 Reseat the cables to the hard disk drive.
Installation stalls for 20 • Faulty hard disk drive 2 Replace the hard disk drive cable.
minutes (or longer) while
downloading “file 2 of 3” • Faulty motherboard 3 Replace the hard disk drive.
4 Clear the CMOS (see page 40).
5 Replace the motherboard.
 TROUBLESHOOTING 69

TABLE 1: imagePASS error conditions (Continued)

Symptom Possible cause Suggested action
Network

If you suspect a network problem, keep in mind the following:

• If the imagePASS does not appear in the list of printers on the network, there may be another device on the network with the same
Ethernet hardware address.
• Conflicting network settings may be set in Setup and on the customer’s workstation.
• Inappropriate Setup options may cause printing problems.
• Missing or incorrectly placed printer description files may cause application-specific printing errors.
For additional information, see Configuration and Setup, which is part of the user documentation set.

Unable to connect to the One of the following: 1. Make sure that the network cable is the correct type and connected to the
network; or neither LED • Wrong cable. Do not use designated LAN port on the imagePASS connector panel.
on the 10/100/1000BaseT a crossover cable.
2 Check the cable connection to the network.
network connector is lit 3 Replace the cable with a new or tested cable.
• Wrong port. Do not use
the copier port. The 4 Request that the network administrator check Network Setup.
copier port is reserved for 5 Request that the network administrator check other devices on the network.
the copier and for If other devices are not functioning, there could be a problem with the
installing system software network.
from a PC.
6 If the rest of the network is functioning properly and the problem persists,
• Faulty network cable or Clear the CMOS (see page 40).
connection
7 If the rest of the network is functioning properly and the problem persists,
• Faulty network replace the motherboard.
• Faulty Ethernet port on
the motherboard
 TROUBLESHOOTING 70

TABLE 1: imagePASS error conditions (Continued)

Symptom Possible cause Suggested action
Network (continued)

System starts up slowly One of the following: 1 Request that the network administrator change the default in imagePASS
(seems to hang) and the Network Setup.
• Normal behavior
Configuration page 2 If neither LED on the designated network port is lit on the imagePASS, check
displays an error on the System is searching for a the cable connection to the imagePASS and the network. Make sure that the
“IP Address” line under nonexistent DHCP cable is the correct type.
“Network Setup” server. DHCP is enabled 3 If the network cable is the correct type and is properly connected to the
by default on the imagePASS, connect a new network cable to the imagePASS.
imagePASS, but the
4 Request that the network administrator check other devices on the network.
customer’s network is not
using DHCP. If other devices are not functioning, there could be a problem with the
network.
• If the customer’s network
is using DHCP: 5 If the rest of the network is functioning properly and the problem persists,
Clear the CMOS (see page 40).
–Network cable
6 Replace the motherboard.
or connection
is faulty
–Network is faulty
–Faulty Ethernet port on
the motherboard

Scanning

Problems with scanning or • Loose, incorrect, or 1 Check and reseat the copier interface cable between the imagePASS and the
sending files missing connection copier.
connection between the Make sure that the cable is the right type (crossover RJ-45).
imagePASS and copier
2 Power off/on the copier.
• The copier does not have 3 Replace the copier interface cable.
an IP address
 TROUBLESHOOTING 71

TABLE 1: imagePASS error conditions (Continued)

Symptom Possible cause Suggested action
Printing
N OTE : Intermittent print quality problems are difficult to trace. Before you try to troubleshoot print quality problems, print a test page to
make sure that the copier itself does not need servicing or adjusting.

Test page fails to print Print engine is not 1 Make sure that the copier is powered on and ready to print.
ready to print 2 Check the copier touch panel for indications or messages about the copier
status.

There is a problem with the 1 Make sure that the imagePASS power button LED is lit. If not, press and hold
connection between the the power button for a few seconds to turn on the imagePASS.
imagePASS and the copier 2 Power off/on the copier.
3 Make sure the network and scanning options are available from the copier
touch panel.
4 Check again that the copier interface cable is present and properly connected
to the imagePASS and the copier.
5 Check again that the copier interface board is present and properly connected
to the motherboard.
6 Replace the copier interface cable.
7 Replace the copier interface board.
8 If the problem persists, you may need to service the copier.

Corrupted system software Reinstall system software.

Faulty hard disk drive Replace the hard disk drive.

If replacing the hard disk drive does not correct the problem, make sure you
install the old hard disk drive back into the imagePASS.
 TROUBLESHOOTING 72

TABLE 1: imagePASS error conditions (Continued)

Symptom Possible cause Suggested action
Printing (continued)

imagePASS appears in the PostScript error Make sure that Print to PostScript Error in Setup is set to Yes. Check for error
list of printers on the messages on the imagePASS output.
customer’s workstation, but
certain jobs do not print
Application problem 1 Print a job from a different application to determine if the problem is
associated with a particular application.
2 Make sure that the connection between the imagePASS and the workstation is
working by downloading a test page from the workstation or printing a
simple file, such as a text file.
3 Resend the problem file.

Configuration page is • Missing, incorrect, 1 Check the DIMM(s) and reseat them to remove any oxidation on the
completely or mostly blank or faulty DIMM(s) connectors.

• Corrupted system 2 Reinstall system software.

software 3 Clear the CMOS (see page 40).
4 Replace the motherboard.

A print job stalls or stops PostScript or application 1 Cancel the imagePASS print job.
after one or a few pages error 2 If this fails to clear the problem, power off/on the copier.

Missing, incorrect, or faulty 1 Power off the imagePASS; check for missing DIMMs and reseat the DIMMs to
DIMM(s), or faulty remove any oxidation on the connectors.
DIMM connections 2 Clear the CMOS (see page 40).
3 Replace the motherboard.
 TROUBLESHOOTING 73

TABLE 1: imagePASS error conditions (Continued)

Symptom Possible cause Suggested action
Printing (continued)

Color quality is Problem with the Test the copier and service, if necessary (see the service documentation that
not consistent copier accompanies the copier).

File or application 1 Print a different color test page from another application.
problem 2 If the quality of the test page is good, there may be a file or
application problem.

Out of calibration or 1 If you suspect that a custom calibration setting is causing the problem, reset
the calibration setting to its default measurements:
calibration information/
curves on the active In Command WorkStation > Device Center > General > Tools, click Manage.
partition are corrupted Calibrator opens.
In Calibrator, select the calibration setting that you suspect is causing the
problem, and then click View Measurements.
Click Reset to Default Measurements, and then click Yes to confirm.
If resetting to default calibration does not solve the problem, you may need
to service the copier.
2. If restoring default measurements fixes the color quality, the custom
calibration may have been the cause of the problem. Request that the site
administrator recalibrate the imagePASS. For details, see Color Printing,
which is part of the user documentation set.
3 If the problem persists after recalibration, the calibration information on the
hard disk drive may be corrupt. Reinstall system software.
4 If the problem persists, the hard disk drive may be corrupt. Verify that all
hard disk drive cabling is correct.
5 If hard disk drive cabling is correct, you may need to replace the hard disk
drive.
 TROUBLESHOOTING 74

TABLE 1: imagePASS error conditions (Continued)

Symptom Possible cause Suggested action
Printing (continued)

Print quality is poor Missing or outdated Make sure that the appropriate printer description file is installed.
printer description file
For information about printer files, see Printing, which is part of the user
documentation set.

Application cannot find

the appropriate printer
description file

Problem with the Test the copier and service, if necessary (see the service documentation that
copier accompanies the copier).

1 If you suspect that a custom calibration setting is causing the problem, reset
Out of calibration or the calibration setting to its default measurements:
calibration information/
In Command WorkStation > Device Center > General > Tools, click Manage.
curves on the active
partition are corrupted Calibrator opens.
In Calibrator, select the calibration setting that you suspect is causing the
problem, and then click View Measurements.
Click Reset to Default Measurements, and then click Yes to confirm.
If resetting to default calibration does not solve the problem, you may need
to service the copier.
2. If restoring default measurements fixes the color quality, the custom
calibration may have been the cause of the problem. Request that the site
administrator recalibrate the imagePASS. For details, see Color Printing,
which is part of the user documentation set.
3 If the problem persists after recalibration, the calibration information on the
hard disk drive may be corrupt. Reinstall system software.
4 If the problem persists, the hard disk drive may be corrupt. Verify that all
hard disk drive cabling is correct.
5 If hard disk drive cabling is correct, you may need to replace the hard disk
drive.
 TROUBLESHOOTING 75

TABLE 1: imagePASS error conditions (Continued)

Symptom Possible cause Suggested action
Printing (continued)

Pages come out blank, Loose cable connection 1 Check again the copier interface cable and connection
or tinted with green or between the imagePASS at the imagePASS and the copier.
some other color and the copier 2 Power off/on the copier.
3 Replace the copier interface cable.

Problem with the Test the copier and service, if necessary (see the service documentation that
copier accompanies the copier).

If the user can print the Configuration page from the copier touch panel but cannot print a job from a computer on the network, request
that the network administrator do the following:
• Check all components of the network, including cables, connectors, terminators, network adapter boards, and network drivers.
• Activate the network and use it to communicate with other printers.
• Confirm that the applicable network settings in Setup (such as AppleTalk zone, IP address, subnet mask, and gateway address) match the
settings used in the network.
N OTE : EPS file generation is not completely standardized among applications. Some users may encounter problems while printing certain
EPS files.
 TROUBLESHOOTING 76

Checking the network

Printing problems may arise if the network hardware or software is not set up properly or does
not match network settings on the imagePASS. Problems may also arise when printing from a
specific application or printing a particular file.

Most of these problems show up as printing problems and do not necessarily indicate a
imagePASS malfunction. The customer’s site administrator can eliminate many printing
problems without requiring you to make a service call. The site administrator deals with:
• Error conditions on the copier
• Network connection problems that result in the copier not appearing in the list of printers
on the customer’s computers

N OTE : If the copier does not appear in the list of printers on the network, there may be
another device on the network with the same IP address.
• Conflicting network settings in Setup and on the customer’s computers
• Printing problems caused by inappropriate Setup options
• Application-specific printing errors caused by missing or incorrectly installed printer
description files
 TROUBLESHOOTING 77

Printing to the imagePASS

If the customer can print the imagePASS Test Page but cannot print a job from a computer on
the network, you may have to make a service call. However, first make sure that the site
administrator has done the following:
• Checked all components of the network, including cables, connectors, terminators,
network adapter boards, and network drivers.
• Activated the network and used it to communicate with other printers.
• Confirmed that the applicable network settings in Setup (such as AppleTalk zone,
IP address, subnet mask, and gateway address) match the settings used in the network.

When you make a service call, check the imagePASS connector panel to make sure that the
appropriate network connection is in place. Print quality problems are difficult to trace.
Before you try to troubleshoot print quality problems, print a Test Page to make sure that the
copier does not need servicing or adjusting. Also, make sure that the correct paper is being
used in the copier.

N OTE : EPS file generation is not completely standardized among applications. Some users
may encounter problems while printing certain EPS files.

If the printer does not print

The following table lists possible causes and solutions when the printer does not print.

TABLE 2: Causes and solutions when printer does not print

Possible Cause Solution

Is the power on? • Press and hold the power button on the imagePASS to turn it on and/or when the imagePASS is
ready, power on the copier.

Are the cables between the • Make sure that the copier interface cables are completely and correctly connected to the copier and
imagePASS and the copier the imagePASS.
connected?

Is the specified paper loaded? • Load the specified paper in any of the input trays.

Can you print a Test Page from • If you cannot print the Test Page, the copier may be out of order. You may need to service the
the printer driver? copier.

Is the enclosed fan present and • Verify that the enclosed fan is present, oriented correctly, and functioning (see page 42).
functioning?
 TROUBLESHOOTING 78

Other printing problems

The following table lists other printing problems and what to do about them.

TABLE 3: Other printing problems

Problem Action

An image is printed on the • Reload the paper in the paper tray upside down.
reverse side of the paper.

Multiple pages are fed through • Remove all the pages from the paper tray and fan them gently before reloading.
the copier at once.

Paper misfeeds occur frequently. • Check the paper size settings. Use the recommended paper. Avoid using curled, folded, wrinkled,
perforated, or glossy paper.

It takes too long to complete the • The data is so large or complex that it takes additional time to process. If the Data indicator is
print job. blinking, data is being processed. Wait until it is finished.
 SPECIFICATIONS 79

SPECIFICATIONS
The imagePASS has, or makes use of, the following features.

Hardware features
• 2.6GHz Intel Pentium dual core E5300 CPU
• Two 1GB DIMMs
• Hard disk drive
• 4 USB ports
• 10BaseT/100BaseTX/1000BaseTnetwork port for network printing
• 10BaseT/100BaseTX copier port for a crossover cable to the copier
(or to a PC for installing system software from DVD)
• 3V manganese dioxide lithium coin cell battery (Panasonic CR2032 or equivalent)
• Dedicated power supply
• Power switch

Physical specifications
• Operating Environment:
Temperature: +10°C to +35°C
Relative Humidity: 10%-90% (non-condensing)
• Power Supply Rating: 100 -240V, 50-60Hz, 2-4A
• Power Consumption: 72W (typical)
• Dimensions (Depth x Width x Height):
9.3 cm (3.7 in.) x 33.6 cm (13.2 in.) x 29.5 cm (11.6 in.)
• Weight: 5.4 kg (11.9 lb)

Networking and connectivity

The imagePASS has the following networking features:
• Supports AppleTalk and TCP/IP protocols simultaneously
• RJ-45 Ethernet LAN port for twisted pair (10BaseT/100BaseTX/1000BaseT) network
connection

N OTE : The latest user software must be installed onto all computers that print to the
imagePASS. Using incompatible versions of the system and user software may result in system
problems. For more information, see the user documentation.
 SPECIFICATIONS 80

Safety and emissions compliance

The imagePASS has been certified to meet or surpass the following standards:

Safety approvals EMC approvals

• UL 60950-1:2007 (TUV/CU mark) • FCC Class B
• CAN/CSA-22.2 #60950-1-07 • EN55022:2006+A1:2007-Class B
• EN 60950-1:2006+A11 (TUV/GS mark) • EN55024:1998+A1:2001 & A2:2003
• CB scheme IEC 60950-1:2005 (2nd edition) • AS/NZS CISPR22: 2006-Class B
• VCCI Class B
 INDEX 81

INDEX
Numerics D
10/100/1000BaseT 50 damage, reporting 9
diagnostics
A LED error codes 16
airflow direction 66 network 69, 70
printing 71, 72, 73, 74, 75
B DIMMs
battery 32, 66, 79 configuration 79
installing 33 installing 27
location of 21 location of 19, 21
removing 33 removing 26
bracket, CPU mounting 36 transferring 28
DVD, System Software 51, 53
C
cables E
checking connections 61 EMC approvals 80
CPU fan 35, 39 enclosed fan 42, 66
enclosed fan 20, 31 location of 20, 21
hard disk drive 31, 47 replacing 43
power supply 22, 31 errors 69, 70, 71, 72, 73, 74, 75
service board 31 exploded view 19
CDs, USB Prep Tool 56
checking F
cables 61 fan
connections 61 CPU 35, 39
network connections 76 enclosed 20
clock 66 Fiery
closing the Fiery 16 closing 16
CMOS, clearing 27, 39, 40, 47 opening 15
Configuration page 48 removing 14
configuration, restoring 52
connecting to the network 50, 76 H
cooling assembly 34, 35 hard disk drive 46
cooling assembly, CPU 39 location of 21
CPU 34–40 precautions 10
cooling assembly 34, 35, 39 proper handling 10
fan cable 35, 39 removing 47
heatsink 35 heatsink, CPU 35, 39
installing 37
location of 21 I
mounting bracket 36 interface board 24
removing 35 installing 25
transferring 28 removing 25
crossover cable 54 IP address 9
 INDEX 82

J service board
jumper pins 28 installing 41
default configurations 28 removing 41
service codes 16
L service modes 16
LAN (Ethernet) port system performance 66
installing through 54 system software
LAN (local area network) 9 installing 51
LED codes 16 installing through a USB flash drive 57
installing through an Ethernet port 54
M service modes 16
memory configuration 79 System Software DVD 51, 53
motherboard
connections on 21 T
installing 31 Test Page 48
jumper pins 28
removing 29 U
mounting bracket, CPU 36 USB flash drive
loading system software 56
N preparing 56
networks USB Prep Tool
connecting to 50, 76 installing 56
supported 7, 79 loading USB drive 56
USB Prep Tool CD 56
O
opening the Fiery 15 V
voltages 22
P
pin assignments 22
power supply 44
install 45
location of 21
remove 45
precautions 9
hard disk drive 10
printing
problems 77
Test Page 48

R
removing the Fiery 14
reporting damage 9
restoring Fiery settings 52
restoring the system configuration 52

S
safety approvals 80
security chip 30
location of 21
transferring 28, 30