DENNIS BAUTISTA BALAGTAS
Address: Block 3 Lot 1 Sierra Madre St. Country Homes Muntinlupa City, Philippines. 1772
Contact Number(s): 0915-377-0527
Email Address: [email protected]
Objective
To assume a position that will enhance my skills and work ethics both personally and professionally. I
believe that flexibility will play a vital role in the achievements of my goals
Skills Profile
Proficient in the use of Microsoft Windows (95, 98, NT 4.0, ME, XP, Vista and Win 7)
and Microsoft Office (Macintosh and Windows). Knowledgeable in the repair and
maintenance of personal computing devices such as Laptops, Desktops and PDAs. DELL
Certified Systems Expert (DCSE) certified. Knowledgeable in the setup of Small and
Medium Enterprise Networks (SME)
Trained and certified in problem solving procedures such as 8D and Failure Mode Effects
Analysis (FMEA) to help streamline process workflows and reduce backlogs.
Experienced in working overseas (New York, NY, U.S.A.). Has an above average
command of both Written and Spoken English.
Career History
Amazon Operations Services Philippines
5th Floor, Three E-Com Center
Mall of Asia Complex
Pasay City, Philippines
November 12 2018 - July 31 2019
Main Responsibilities
Handles calls pertaining to deliveries of packages and product information
Handles, manages and resolves complaints as per policy.
Performs other duties as per management requests.
Personiv Manila
6th Floor Aeon Prime Building
Northgate Bridgeway.
Alabang - Zapote Road
Muntinlupa City Philippines
October 30 2017- April 20 2018
Main Responsibilities
Handles ordering of client’s products (Phonebooks)
Handles, manages and resolves complaints pertaining to the product.
Maintains and updates the database of all customers of the client.
APAC Customer Services
8th Floor PhilAm Life Building
Madrigal Business Park.
Alabang - Zapote Road
Muntinlupa City Philippines
October 13 2011- January 20 2012
Main Responsibilities
Handles customer service functions for customers of SiriusXM.
Handles complaints and files them for further review.
Activates and cancels accounts as per policies and procedures.
TELETECH Makati
5th Floor EcoPlaza Bldg.
Chino Roces Extension, Makati City
Philippines 1200
Customer Service Representative
October 18 2010 - September 23 2011
Main Responsibilities
Handles customer service functions for the client of the company (Telstra).
Files reports daily as POC of the team.
Assists the Team Leader in any daily functions if / and when needed.
Performs other duties as per management requires.
DELL International Services Philippines
2nd Floor North Parking Building
SM Mall of Asia Complex
Pasay City, Philippines
Technical Support Representative
Consumer Tech Support Division
April 16 2007 – October 21 2007
Main Responsibilities
Provides first line technical support to the customers of the company.
Performs various duties such as, but are not limited to, troubleshooting and repair of
customer’s systems, data management (such as call logging and profile updating) and
answering general inquiries and suggests options that may help the customer.
ADVANCED CONTACT SOLUTIONS
9th Floor Citibank Center, Paseo de Roxas Ave.
Makati City, Philippines
Customer Service Representative
September 03 – June 16, 2004
Main Responsibilities
Handles client’s customer support and concern issues and files them for reference
Maximizes sales and profitability of the client and the company
Performs other duties as per management requests
TRIMEC TRADING CORPORATION
#39 Boni Serrano Ave., Quezon City
I.T. Assistant
May 29, 2002 – August 16, 2002
Main Responsibilities
Maintains and manages the office intranet and ensures constant efficiency of the network.
Makes back-up copies of important office documents and files and ensures their safety
and security.
Reports the current status of the network to the management daily
Does research on current applied technology so network is always up to date
PHOTOCIRCUITS CORPORATION
45 Sea Cliff Avenue, Glen Cove, New York 11542 U.S.A. / FPIP Barangay Sta. Anastacia, Sto. Tomas
Batangas, 4234 Philippines
Production Line Leader / Training Manager / QA Lead – Oxide and Mass Lamination Dept.
July 25, 2000 – September 24, 2001
Main Responsibilities
Operates and maintains the following equipment: (certified in all areas) Adara Press Machine, Multi-Layer
Optical Bonders, Plate Scrubbers, and Adara Lay-Up Machines. Performs Assigned tasks as directed by the
Supervisor. Visually inspects cores / panels for possible defects before releasing them onto the Manufacturing
floor. Coordinates with the internal vendor regarding the finished panels and ensures that they are defect free.
Tasked to prepare a process presentation and reports directly to the CEO (via Teleconference) at least once a
month. Performs Training of new hires and up-training for current employees on updated manufacturing
processes.
MC DONALD’S ALABANG
Alabang – Zapote Road, Alabang Muntinlupa City
August 1998 – March 1999
Main Responsibilities
Handles Cashiering functions and reports directly to the Duty Manager at the end of each
shift
Maintains the quality of every product according to its standards.
Provides fast and friendly service possible to all guests.
Performs other duties as per management requests.
Educational Systems Technology Institute, Southwoods, Carmona
Attainment Bachelor of Science in Computer Science (IT Major)
Undergraduate, 1996 – 1997
Don Bosco Technical College, Mandaluyong City
Bachelor of Science in Electronics and Communications Engineering
Undergraduate, 1995 – 1996
Saint Francis School of San Pedro Laguna
Primary and Secondary Education
Graduate, 1985 – 1995
Profile
Birth date: October 10, 1978 Citizenship: Filipino
SSS No: 33-5203447-5 TIN No: 922-150-383
Religion: Roman Catholic
Height: 5’6’’
Weight: 157 lbs.
Civil Status: Married
Character References
Daisy Orozco Ongray Elda Avencena Gener Mac Dayalo
Team Leader Team Manager Technical Support Representative
Teletech Makati APAC Customer Services Alabang DELL International Services Libis
[email protected] [email protected] [email protected]09228193093
