Subject: Official Dispute of Transactions.: Date Amount Currency

Mr. Virgilio Halunajan is disputing several transactions totaling £5,863.17 that were made from his HSBC bank account to a merchant he claims is fraudulent. He states that a third party contacted him about trading on a platform, took his payment details over the phone, and controlled the account without his access or knowledge. As the merchant did not provide adequate security and allowed the platform to be used fraudulently, he is requesting chargebacks for all the disputed transactions since no actual services were received. He has also filed a police report and provided supporting documents.

Uploaded by

Virgil Halunajan

We take content rights seriously. If you suspect this is your content, claim it here.

Available Formats

Download as DOCX, PDF, TXT or read online on Scribd

0% found this document useful (0 votes)

66 views3 pages

Subject: Official Dispute of Transactions.: Date Amount Currency

Uploaded by

Virgil Halunajan

We take content rights seriously. If you suspect this is your content, claim it here.

Available Formats

Download as DOCX, PDF, TXT or read online on Scribd

You are on page 1/ 3

Subject: Official Dispute of transactions.

Date of expected service delivery: Through 14th of August, 2020

Date of cancellation of service: 30th of September, 2020

Disputed transaction:

Account

Date Amount Currency

14.08.2020 250 GBP
27.08.2020 250 GBP
17.09.2020 230.20 GBP
21.09.2020 205.96 GBP
28.09.2020 4,093 GBP
28.09.2020 417.66 GBP
29.09.2020 416.35 GBP
TOTAL 5,863.17 GBP

Introduction:
The above transactions were initiated using my card connected to the bank account I
have with HSBC over the phone. I was being told that I was paying onto a trading
platform.
Description of Events
 The third party contacted me and told me to start trading with them, and they took the
payment over the phone.
 The platform of the merchant was set up for me by the third party, and I was not able to
access it at any point.
 All of the verification process was done by the third party in order for them to be able to
use my account to purchase cryptocurrency for themselves.

Please Note: The account that I held with the merchants was compromised and
was under the control of fraudulent individuals. The merchants did not warn me
or provide with the information that the account was being controlled by these
individuals.

Given the above facts, which are proven by the merchant’s lack of adequate security
measures, there was never any type of services that were received by myself,
rather by a third party acting on my behalf.
Attention: HSBC Disputes Team
1
Account Number: 51592432
Sort Code: 40-03-19
Account Name: Mr Virgilio Halunajan
As I have explained above, my account was never funded for myself and I never
received access to buying and selling. Therefore, my dispute does not concern any
gains or losses as there were never any actual gains or losses. I am requesting that
disputes are raised on the basis that the merchant has been negligible and has
allowed their platform to be used for fraudulent activity.
Furthermore, I have included addendums which support the above.

Please Note: the addendums included are listed below.

Since the merchant is not able to hold client funds or accept deposits when the
Cryptocurrency is being purchased on behalf of a third party, their claims to provide
these services are further representative of the merchant claiming to provide services
they cannot have provided as described.

Considering the above, I have requested from the merchant that all services and
activity be cancelled, and all funds be returned to their originating sources. I have
further written to the merchant in an attempt to resolve the issues with the merchant,
but they have failed to address the issues.

As such, I hereby request that a chargeback be raised on all above listed transactions
for services not as described less any previously issued refunds.