August 5, 2008

SECTION 6 ERROR MESSAGES 6.3.3.10 RBC/HGB CHAMBER ERROR .................................................18

6.3.3.11 WBC CHAMBER ERROR .........................................................18
6.3.3.12 Replace Container CELLSHEATH(C)(CSC) (XS-1000iC only)1
6.1 XS Action for Error .......................................................... 1 9
6.3.3.3 Chamber CELLSHEATH(C)(CSC) Error (XS-1000iC only) .....19
6.2 Action for Error Recovery ............................................... 2
6.3.4 Motor Errors ....................................................................... 20
6.3 Error Message ..................................................................... 3 6.3.4.1 WB Asp Motor Error ..................................................................20
6.3.4.2 Sheath Motor Error ....................................................................20
6.3.1 Pressure Error ...................................................................... 3 6.3.4.3 Aspiration Unit Up Down Motor Error ......................................21
6.3.1.1 Pressure Lower Error................................................................... 4 6.3.4.4 Aspiration Unit Front Back Motor Error ...................................21
6.3.1.2 0.06MPa Error .............................................................................. 4 6.3.4.5 Rinse Cup Pinch Valve Error....................................................22
6.3.1.3 -0.03MPa Error ............................................................................. 5 6.3.4.6 Waste Chamber 1 Pinch Valve Error.......................................22
6.3.2 Temperature Errors .............................................................. 6 6.3.4.7 Waste Chamber 2 Pinch Valve Error.......................................23
6.3.2.1 RH Temp High ............................................................................. 6 6.3.4.8 Tube Holder Motor Error (XS-1000i) ........................................23
6.3.2.2 RH Temp Low .............................................................................. 6 6.3.5 WB Aspiration Errors ........................................................ 24
6.3.2.3 RH Therm Sens ERR.................................................................. 7 6.3.5.1 Short Sample ..............................................................................24
6.3.2.4 FCM RU TEMP HIGH ................................................................. 7 6.3.5.2 Sample Not Asp Error ...............................................................25
6.3.2.5 FCM RU TEMP LOW .................................................................. 7 6.3.5.3 Blood Asp Sensor Error ............................................................25
6.3.2.6 FCM RU Therm Sense ERR ...................................................... 8 6.3.5.3 Blood Asp Sensor Error ............................................................26
6.3.2.7 FCM SHEATH SENS ERR ......................................................... 8
6.3.2.8 Env Temp High ............................................................................ 9 6.3.6 CP and Sampler Errors..................................................... 27
6.3.2.9 Env Temp Low ............................................................................. 9 6.3.6.1 Close Sampler Cover. (XS-1000i with Sampler) .....................27
6.3.2.10 Env Therm Sens ERR ................................................................ 9 6.3.6.2 Sampler Cover has opened. (XS-1000i with Sampler)...........28
6.3.2.11 FFD RH Temp High (XS-1000iC only) .................................. 10 6.3.6.3 Hand (Front/Back) motor ERR (XS-1000i with Sampler) .......28
6.3.2.12 FFD RH Temp Low (XS-1000iC only) ................................... 10 6.3.6.4 Hand (Left/Right) motor ERR ............. (XS-1000i with Sampler)
6.3.2.13 CSC RH Temp High (XS-1000iC only) ................................. 11 ....................................................................................................................29
6.3.2.14 CSC RH Temp Low (XS-1000iC only) .................................. 11 6.3.6.5 Hand (Up/Down) ERR (XS-1000i with Sampler) .....................29
6.3.2.15 FFD RH Therm Sens ERR (XS-1000iC only)....................... 12 6.3.6.6 Mixing motor ERR (XS-1000i with Sampler) ...........................30
6.3.2.16 CSC RH Therm Sens ERR (XS-1000iC only) ...................... 12 6.3.6.7 Fail to set Tube to Tube Holder (XS-1000i with Sampler) ...30
6.3.6.8 Sample tube is still in the tube holder. (XS-1000i with Sample
6.3.3 Reagent and Chamber Errors .......................................... 13 r) .................................................................................................................31
6.3.3.1 Replace Container CELLPACK(EPK)........................................ 13 6.3.6.9 Rack Not Exist (XS-1000i with Sampler) .................................31
6.3.3.2 Chamber CELLPACK(EPK) Error.............................................. 14
6.3.3.3 Replace Container SULFOLYSER(SLS) ................................... 14 6.3.7 Data Analysis Errors ......................................................... 33
6.3.3.4 Replace Container STROMATLYSER-4DL(FFD) ..................... 15 6.3.7.1 Background Error........................................................................33
6.3.3.5 Replace Container STROMATOLYSER-4DS(FFS) .................. 15 6.3.7.2 RBC SAMPLING ERROR..........................................................33
6.3.3.6 STROMATOLYSER-4DS(FFS) Aspiration Error ....................... 16 6.3.7.3 PLT SAMPLING ERROR...........................................................34
6.3.3.7 Waste Chamber 1 Not Draining ............................................... 17 6.3.7.4 WBC SAMPLING ERROR .........................................................34
6.3.3.8 Waste Chamber 2 Not Draining ............................................... 17 6.3.7.5 DIFF SAMPLING ERROR .........................................................35
6.3.3.9 Exchange Waste Tank............................................................... 17 6.3.7.6 RBC CLOG ERROR ..................................................................35

XS Series S/M i
 August 5, 2008

6.3.7.7 RBC BUBBLE ERROR .............................................................. 36 6.3.12.1 Off Line (DSR Off)!....................................................................47
6.3.7.8 Low Count Error......................................................................... 36 6.3.12.2 Response Time Error!................................................................47
6.3.7.9 HGB ERROR .............................................................................. 37 6.3.12.3 Can't Send TEXT .......................................................................47
6.3.7.10 WBC-CH ERROR....................................................................... 37 6.3.12.4 Response Time Error!................................................................47
6.3.7.11 DIFF-CH ERROR ....................................................................... 37 6.3.12.5 Response Code Error! ...............................................................47
6.3.7.12 RBC-CH ERROR........................................................................ 38 6.3.12.6 NOT STX ....................................................................................47
6.3.7.13 PLT-CH ERROR......................................................................... 38 6.3.12.7 NOT ETX ....................................................................................47
6.3.7.14 Data Error ................................................................................... 38 6.3.12.8 Host Connection Error!! .............................................................47
6.3.7.15 Analysis Error ............................................................................. 38 6.3.12.9 Receive Error..............................................................................47
6.3.12.10 Send Error ................................................................................48
6.3.8 Laser Relating Errors ........................................................ 38 6.3.12.11 Sample ID# does not match Host Computer........................48
6.3.8.1 Laser Tube Aged ....................................................................... 39 6.3.12.12 Rack tube pos does not match Host Computer...................48
6.3.8.2 Close FCM Detect Cover .......................................................... 39
6.3.8.3 Laser Output Error ..................................................................... 39 6.3.13. Host Computer (ASTM Format) Message...................... 49
6.3.13.1 There isn't astm script file.........................................................49
6.3.9 System Errors..................................................................... 40 6.3.13.2 Response Time Error!................................................................49
6.3.9.1 Barcode Reader Com. Error (XS-1000i with Sampler)........... 40 6.3.13.3 Response Record Error! ............................................................49
6.3.9.2 ID Read Error (XS-1000i with Sampler) .................................. 40 6.3.13.4 Impossibile Inviare TEXT...........................................................49
6.3.9.3 System Configuration Error ....................................................... 40 6.3.13.5 Sample ID# does not match Host Computer..........................49
6.3.10 QC Errors .......................................................................... 41 6.3.13.6 Rack tube pos does not match Host Computer.....................49
6.3.10.1 X-barM Limit Error ..................................................................... 41 6.3.13.7 Referent rack tube pos of inquiry has returned from host co
6.3.10.2 L-J LIMIT ERROR...................................................................... 41 mputer. .......................................................................................................49
6.3.10.3 X-bar Limit Error ........................................................................ 41
6.4 Error Codes ...................................................................... 50
6.3.10.4 Control Expired........................................................................... 41
6.3.10.5 Control Entry ERR ................................................................... 42
6.3.11 Operator Maintenance Warnings...................................... 43
6.3.11.1 Replace Piercer .......................................................................... 43
6.3.11.2 Execute Weekly Rinse............................................................... 43
6.3.11.3 Execute Weekly Rinse(Warning)............................................... 43
6.3.11.4 Exchange the Air pump ............................................................ 44
6.3.11.5 Expired Reagent [CELLPACK(EPK)] ........................................ 44
6.3.11.6 Expired Reagent [SULFOLYSER(SLS)].................................... 44
6.3.11.7 Expired Reagent [STROMATOLYSER-4DL(FFD)] ................... 44
6.3.11.8 Expired Reagent [[STROMATOLYSER-4DS(FFS)] .................. 44
6.3.11.9 Expired Reagent [CELLSHEATH(C)(CSC)] (XS-1000iC only) 44
6.3.11.9 Right side cover is open........................................................... 45
6.3.11.10 Right side cover has opened. ................................................ 45
6.3.11.11 Tube Holder has opened. (XS-1000i) .................................... 46
6.3.12 Host Computer (Standard and DPS Format) Massage 47

XS Series S/M ii
SECTION 6 ERROR MESSAGES (6) “Alarm” sounds to notify the error status based on the rule of each
error. To stop the alarm sound, click “Alarm Stop” button on “Help
In this section, error monitoring method and error recovery method on Dialog Box” window.
XS series are discribed.

6.1 XS Action for Error

Error List
In XS series, error messages are displayed or notified as below. Section [Close]
(1) According to the error type, “Hard Error”, “Analysis Error”, “Caution” Button
or “Maintenance” is shown on IPU status display area with red color
background.
Action
(2) “Help Dialog Box” window is displayed on IPU. Message [Alarm Stop]
See (3) – (6) for details of “Help Dialog Box”. Section Button

Figure 6-1 Help Dialog Box

(3) All errors occuring at the moment are displayed in “Error List” area
on “Help Dialog Box” window.
(Errors are put in order of priority, and the error of highest priority
becomes active.)

(4) Messages (Action Message:) are displayed to provide users with

necessary information to recover from errors in “Action” area on
“Help Dialog Box” window.

(5) Active error in Error List Section can be selected by clicking.

Either "OK" or "Excecute" button is assigned for each error and is
related to corresponding action.

XS Series S/M 6-1

6.2 Action for Error Recovery

(1) How to reset error varies according to respective errors. The

methods to recover from “NOT READY” staus are classified as
following 3 groups.
1) Only click “Accept” button to reset errors.
2) Wait unitl monitoring sensor status returns to the normal range.
(cannot be reset by “Accept” or “Execute”.)
3) Run specific service sequences to verify again.
(It recovers to READY status if error check passed in the service
sequence.)

NOTE:
1. Descripition of analysis mode in this section
In XS series, there are 2 analysis modes “Manual Mode” and
“Sampler Mode” (XS-1000i). “Capillary Mode” is based on
“Manual Mode” and “Closed Mode” is based on “Sampler Mode”,
except where specifically noted.
2. When error occurs in XS series, each categorized error name is
shown on IPU status display area to prompt users to operate
settings or perform maintenance. XS series error is classified
under following groups (these errors are not described in this
section in particular).

(1) “Hard Error” Error originated in monitoring result of

device (hard ware) operation status.
(2) “Analysis Error” Error originated in analyisis result or
measuring result of analysis data.
(3) ”Caution” Error to provide users with setting
operataion related to analysis operation. In
XS series, QC setting operation is mainly
included.
(4) ”Maintenance” Error to promt useres to perform
maintenance.

XS Series S/M 6-2

6.3 Error Message

Details of each Error Message on XS series are described as below.

6.3.1 Pressure Error

-0.03Mpa +0 06Mpa

M57

PCB NO.3061

M51
Rear

Figure 6-2 Pressure Sensor

XS Series S/M 6-3

6.3.1.1 Pressure Lower Error Cause: 1) Pneumatic system leakage, disconnection, etc.
2) Functional degradation of air pump.
Description: The value of pressure or vacuum of air pump becomes Action to be taken:
abnormally low after power ON. 1) Check pneumatic system for leakage, disconnection,
Purpose: Verify the operation of sample draining, piercer rinsing, etc. After checking, select corresponding error from
DP, etc. “Error List” on “Help Dialog Box” window and click
Method: Run Start-up sequence and specified sequence in error “Execute”.
recovery process to check the pressure in each status. 2) Replace Air Pump Assy with a new one.
Condition: The following test operations are performed only in the Help [Execute]: Run specified sequence of pressure test. If the result is
start-up sequence. within the range of monitoring condition, the status turns
First, both of the maximum pressure output and the to “Ready”.
maximum vacuum output of the air pump are measured
respectively as follows.
(1) Measurements of maximum pneumatic outputs 6.3.1.2 0.06MPa Error
1) The maximum pressure output is measured by
closing all the pressure port SVs (SV19, SV23, and Description: 0.06MPa pressure is outside the required range.
SV29) while vacuum port state is open air, and the Purpose: To ensure sheath forming, waste chamber draining,
A/D converted pressure value is set as the variable, diaphragm pump operations.
PMAX. Method: System checks 0.06MPa pressure sensor at the timing
2) The maximum vacuum output is measured by described on timing chart during analysis operation.
closing all the vacuum port SVs (SV20, SV24, and Capable Range: 0.048 - 0.072MPa
SV30) while pressure port state is open air, and the XS’s Action: Status: Not Ready Data Mask: Yes
A/D converted vacuum value is set as the variable, Sampler Operation: Interrupted Alarm Sound: Yes
VMAX. Action Message: “Press [Execute] button. Air Pump test will start.”
(2) Measurements of pneumatic outputs with closed Cause: 1) Pneumatic System leakage, disconnection, etc.
pneumatic ports 2) 0.06MPa Relief Valve defective
And then, both of pressure and vacuum are measured Action to be taken:
while all the relating SVs (SV19, SV20, SV23, SV24, 1) Check 0.06MPa Relief Valve and Pneumatic System
SV29, SV30) are closed and set as the variables PCL for leakage, disconnection, etc.
and VCL respectively. 2) After checking, select corresponding error from “Error
System generates error, when either of following two List” on “Help Dialog Box” window and click
conditions is satisfied; “Execute”.
(1) PCL < PMAX * 0.85 Help [Execute]: Click “Execute” button in “Help Dialog Box” window to
(2) VCL < VMAX * 0.85 run Air Pump test sequence. If the result is inside the
XS’s Action: Status: Not Ready Alarm Sound: Yes capable range, the status turns to “Ready”.
Sampler Operation: Interrupted Data Mask: Yes
Action Message:“Press [Execute] button. Air Pump test will start.”
XS Series S/M 6-4
6.3.1.3 -0.03MPa Error

Description: -0.03MPa vacuum is outside the required range

Purpose: Verify the operation of sample draining, piercer rinsing,
diaphragm pump, etc.
Method: In Analysis sequence -0.03MPa vacuum is monitored if it
is in the range of “-0.024” to “-0.042” MPa at the timing
described in the timing chart.
XS’s Action: Status: Not Ready Data Mask: Yes
Sampler Operation: Interrupted Alarm Sound: Yes

Action Message: “Press [Execute] button. Air Pump test will start.”
Cause: 1) Pneumatic system leakage, disconnection, etc.
2) Relief Valve for -0.03MPa vacuum defective
Action to be taken:
1) Check 0.03MPa Relief Valve and Pneumatic System
for leakage, disconnection, etc.
2) After checking, select corresponding error from “Error
List” on “Help Dialog Box” window and click
“Execute”.
Help [Execute]: Click “Execute” button in “Help Dialog Box” window to
run Air Pump test sequence. If the result is inside the
capable range, the status turns to “Ready”.

XS Series S/M 6-5

6.3.2 Temperature Errors

6.3.2.1 RH Temp High Reagent Heater

6.3.2.2 RH Temp Low Thermister

Description: Reagent heater temperature is outside the required

range.
Purpose: To ensure the DIFF reagent temperature and to ensure
the dye/lyse reaction of WBC/DIFF sample.
Method: The temperature sensor installed in reagent heater
checks whether the temperature is within the ranges
indicated below. Front
Right
Monitoring Temperature:
Figure 6-3 Reagent Heater Thermistor
1) Monitoring Range:
- 0.285714t + 48.0 ± 3°C (t:: ambient temperature)
2) Timing:
In Ready Status: every one second
System generates an error when detect defective
signal for more than 3.0 seconds continuously.
3) In Analysis Operation:
When analysis starts.
XS’s Action: Status: Not Ready Data Mask: Yes
Sampler Operation: Interrupted Alarm Sound: Yes
Action Message: “Temperature of 40℃ Reagent Heater is outside the
required range.”
Help[OK]: Sensor screen is displayed to show the temperature of
reagent heater.
Action to be taken:
If it has not been recovered for 30 minutes after the error
generation, check the function of heater and thermistor.
In case the heater replacement is needed, replace FCM
Reaction Unit as a whole unit, since this unit is
assembled using glue and is hard to disassemble in the
field.

XS Series S/M 6-6

6.3.2.3 RH Therm Sens ERR analysis starts.
XS’s Action: Status: Not Ready Data Mask: Yes
Description: Temperature control thermistor in reagent heater is Sampler Operation: Interrupted Alarm Sound: Yes
defective or broken wire. Action Message:
Purpose: To ensure the temperature control in the reagent heater. “Temperature of FCM React Chamber is outside the
Method: 1) In Ready: The signal from the driver board is required range.”
monitored every 1 second. System generates an Help[OK]: Sensor screen is displayed to show the temperature of
error when detect defective signal for more than 3.0 reagent heater.
seconds continuously. Action to be taken:
2) In Analysis Operation: If it has not been recovered for 30 minutes after the error
This is monitored immediately after the analysis starts generation, check the function of heater and thermistor.
XS’s Action: Status: Not Ready Data Mask: Yes In case the heater replacement is needed, replace FCM
Sampler Operation: Interrupted Alarm Sound: Yes Reaction Unit as a whole unit, since this unit is
Action Message: “Turn OFF the power and contact your Sysmex service assembled using glue and is hard to disassemble in the
representative.” field.
Action to be taken:
When it is not recovered by power ON/OFF, check the
reagent heater thermistor for breaking/ disconnection.
Replace the thermistor if it is obviously defective.
Temperature of FCM
React Chamber
6.3.2.4 FCM RU TEMP HIGH
6.3.2.5 FCM RU TEMP LOW
Description: FCM WBC Chamber temperature is outside the required
range.
Purpose: To ensure the temperature of FCM WBC Chamber and
the dye/lyse reaction of WBC/DIFF
Method: The temperature sensor installed on FCM optical Front Right Side
detector checks whether the temperature is within the
Figure 6-4 FCM Reaction Unit Thermistor
ranges indicated below.
1) In Ready Status: 40.7±2°C is monitored every one
second.
System generates an error when the temperature is
exceeds this range more than 3.0 seconds
continuously

2) In Analysis Operation: 40.7±3°C is monitored when

XS Series S/M 6-7
6.3.2.6 FCM RU Therm Sense ERR 2) In Analysis Operation: At the timing described in the
timing chart.
Description: Thermistor for FCM Reactor unit temperature is XS’s Action: Status: Not Ready Data Mask: No
defective or cut. Sampler Operation: Interrupted Alarm Sound: Yes
Purpose: To ensure the temperature compensation of at the FCM Action Message: “Turn OFF the power and contact your Sysmex service
reactor unit. representative.”
Method: 1) In Ready: The signal from the driver board is Cause: Disconnection, breaking or defect of FCM Sheath
monitored every 1 second. System generates an thermistor wiring
error when defective signal for more than 3.0 seconds Corrective Action:
continuously. When it is not recovered by power ON/OFF, check FCM
2) In Analysis operation: monitored immediately after Sheath thermistor wiring for breaking/ disconnection.
analysis starts. Replace the thermistor if it is absolutely defective.
XS’s Action: Status: Not Ready Data Mask: Yes
Sampler Operation: Interrupted Alarm Sound: Yes Sheath Temp Sensor
Action Message: “Turn OFF the power and contact your Sysmex service
representative.”
Cause: Disconnection, breaking or defect of reagent heater
thermistor wiring
Action to be taken:
When it is not recovered by power ON/OFF, check FCM
reaction thermistor wiring for breaking/ disconnection. If
the thermistor is absolutely defective,
In case the thermistor replacement is needed, replace
FCM Reaction Unit as a whole unit, since this unit is Figure 6-5 FCM Sheath Temp Sensor
assembled using glue and is hard to disassemble in the
field.

6.3.2.7 FCM SHEATH SENS ERR

Description: Thermistor for FCM sheath reagent temperature is
defective or cut.
Purpose: To ensure the temperature compensation of
fluorescence sensitivity.
Method: 1) In Ready: The signal from the driver board is
monitored every 1 second. System generates an
error when detect defective signal for more than 3.0
seconds continuously.
XS Series S/M 6-8
6.3.2.8 Env Temp High 6.3.2.10 Env Therm Sens ERR
6.3.2.9 Env Temp Low
Description: Thermistor for environmental temperature is defective or
Description: Environmental temperature is outside the required cut.
range. Purpose: To ensure the temperature compensation of every
Purpose: To ensure the environment temperature of the heater.
instrument. Method: 1) In Ready: The signal from the driver board is
Method: The temperature sensor installed on the instrument monitored every 1 second. System generates an error
checks whether the temperature is within the ranges when defective signal for more than 3.0 seconds
10-38°C, for every one second. continuously.
System generates an error when defective signal for 2) In Analysis Operation: This is monitored when
more than 3.0 seconds continuously. analysis starts.
XS’s Action: Status: Not Ready Data Mask: No XS’s Action: Status: Not Ready Data Mask: Yes
Sampler Operation: Interrupted Alarm Sound: Yes Sampler Operation: Interrupted Alarm Sound: Yes
Action Message: “The environmental temperature is not within the Action Message:
prescribed range.” “Turn OFF the power and contact your Sysmex service
Corrective Action: representative.”
Adjust the ambient temperature to 15 - 30℃, and Action to be taken: When it is not recovered by power ON/OFF, check
the environmental temperature sensor‘s wiring for
compare the actual temperature and the displayed
breaking/ disconnection. Replace the thermistor if it is
temperature on the sensor screen. If the temperature
obviously defective.
displayed on the sensor screen is apparently different
from the actual one, verify proper function of air
temperature sensor and A/D conversion.
Help [Execute]: Sensor screen is displayed.

Environmental
Temperature
Sensor

Figure 6-6 Environmental Temperature Sensor

XS Series S/M 6-9

 August 5, 2008

6.3.2.11 FFD RH Temp High (XS-1000iC only)

6.3.2.12 FFD RH Temp Low (XS-1000iC only) Reagent Heater
Thermister
Description: Reagent heater temperature is outside the required
range.
Purpose: To ensure the CELLSHEATH (C) temperature and to
ensure the dye/lyse reaction of WBC/DIFF sample.
Method: The temperature sensor installed in reagent heater
checks whether the temperature is within the ranges
indicated below.
Monitoring Temperature: Front
Right
1) Monitoring Range:
Figure 6-7 FFD Reagent Heater Thermistor
- 0.285714t + 48.0 ± 3°C (t:: ambient temperature)
2) Timing:
In Ready Status: every one second
System generates an error when detect defective
signal for more than 3.0 seconds continuously.
3) In Analysis Operation:
When analysis starts.
XS’s Action: Status: Not Ready Data Mask: Yes
Sampler Operation: Interrupted Alarm Sound: Yes
Action Message: “Temperature FFD Reagent Heater is outside the
required range.”
Help[OK]: Sensor screen is displayed to show the temperature of
reagent heater.
Action to be taken:
If it has not been recovered for 30 minutes after the error
generation, check the function of heater and thermistor.
In case the heater replacement is needed, replace FCM
Reaction Unit as a whole unit, since this unit is
assembled using glue and is hard to disassemble in the
field.

XS Series S/M 6-10

 August 5, 2008

6.3.2.13 CSC RH Temp High (XS-1000iC only)

6.3.2.14 CSC RH Temp Low (XS-1000iC only)
Reagent Heater
Description: Reagent heater temperature is outside the required Thermister
range.
Purpose: To ensure the DIFF reagent temperature and to ensure
the dye/lyse reaction of WBC/DIFF sample.
Method: The temperature sensor installed in reagent heater
checks whether the temperature is within the ranges
indicated below.
Monitoring Temperature:
1) Monitoring Range: Front
Right
Ambient temperature≤25°C
Figure 6-7 FFD Reagent Heater Thermistor
- 0.2612t + 31.2 ± 3°C (t:: ambient temperature)
25°C<Ambient temperature≤34°C
t ± 3°C (t:: ambient temperature)
Ambient temperature>34°C
Continously Error
2) Timing:
In Ready Status: every one second
System generates an error when detect defective
signal for more than 3.0 seconds continuously.
3) In Analysis Operation:
When analysis starts.
XS’s Action: Status: Not Ready Data Mask: Yes
Sampler Operation: Interrupted Alarm Sound: Yes
Action Message: “Temperature CSC Reagent Heater is outside the
required range.”
Help[OK]: Sensor screen is displayed to show the temperature of
reagent heater.
Action to be taken:
If it has not been recovered for 30 minutes after the error
generation, check the function of heater and thermistor.
In case the heater replacement is needed, replace FCM
Reaction Unit as a whole unit, since this unit is
assembled using glue and is hard to disassemble in the
field.
XS Series S/M 6-11
 August 5, 2008

6.3.2.15 FFD RH Therm Sens ERR (XS-1000iC only) defective. Turn OFF the power and contact your Sysmex
service representative.”
Description: Temperature control thermistor in FFD reagent heater is Action to be taken:
defective or broken wire. When it is not recovered by power ON/OFF, check the
Purpose: To ensure the temperature control in the FFD reagent reagent heater thermistor for breaking/ disconnection.
heater. Replace the thermistor if it is obviously defective.
Method: 1) In Ready: The signal from the driver board is
monitored every 1 second. System generates an
error when detect defective signal for more than 3.0
seconds continuously.
2) In Analysis Operation:
This is monitored immediately after the analysis starts
XS’s Action: Status: Not Ready Data Mask: Yes
Sampler Operation: Interrupted Alarm Sound: Yes
Action Message: “One of the thermal sensors (FFD Reagent Heater) is
defective. Turn OFF the power and contact your Sysmex
service representative.”
Action to be taken:
When it is not recovered by power ON/OFF, check the
reagent heater thermistor for breaking/ disconnection.
Replace the thermistor if it is obviously defective.

6.3.2.16 CSC RH Therm Sens ERR (XS-1000iC only)

Description: Temperature control thermistor in CSC reagent heater is

defective or broken wire.
Purpose: To ensure the temperature control in the CSC reagent
heater.
Method: 1) In Ready: The signal from the driver board is
monitored every 1 second. System generates an
error when detect defective signal for more than 3.0
seconds continuously.
2) In Analysis Operation:
This is monitored immediately after the analysis starts
XS’s Action: Status: Not Ready Data Mask: Yes
Sampler Operation: Interrupted Alarm Sound: Yes
Action Message: “One of the thermal sensors (CSC Reagent Heater) is
XS Series S/M 6-12
6.3.3 Reagent and Chamber Errors
NOTE:
6.3.3.1 Replace Container CELLPACK(EPK) Bubble Sensor monitors air bubble in
Reagent replenish line by using refractive If there is liquid, the
light goes though.
Description: The reagent container is empty and needs to be index change. If there is liquid in the area
replaced. shown in the figure, light goes through, and if
Purpose: To prevent the air bubbles from entering into the reagent there is no liquid, light doesn’t go through
chamber. and is shielded.
Method: Air bubble sensor of reagent aspiration line is checked
when EPK is replenished.
XS’s Action: Status: Not Ready Data Mask: No
Sampler Operation: Interrupted Alarm Sound: Yes
Action Message:
Press [Execute] button.
Reagent replace dialog will appear.
Cause: 1) Reagent shortage
2) Hydraulic trouble in EPK replenish path
Action to be taken: If this error occurs again even though the reagent is
replaced/ connected properly, check the reagent
replenish line for breaking, disconnection, leakage. Also
check leakage around EPK chamber and the function of
EPK bubble sensor.
Help [Execute]: The error is recovered after executing Reagent Replace
Sequence.

EPK Bubble Sensor

Figure 6-7 Air Bubble Sensor for EPK

XS Series S/M 6-13

6.3.3.2 Chamber CELLPACK(EPK) Error 6.3.3.3 Replace Container SULFOLYSER(SLS)

Description: EPK could not be replenished while the external reagent Description: The reagent container is empty and needs to be
container is filled with enough amount of EPK. replaced.
Purpose: To ensure the required quantity of EPK for instrument Purpose: To ensure the required quantity of reagent for analysis.
operation. Method: Air bubble sensor at SLS replenish line is monitored
Method: The float switch installed on the reagent chamber is when SLS reagent is replenished.
checked. XS’s Action: Status: Not Ready Data Mask: No
Only in Analysis sequence: Timing at immediately after Sampler Operation: Interrupted Alarm Sound: Yes
replenishing EPK chamber completed. Action Message:
XS’s Action: Status: Not Ready Data Mask: No "Press [Execute] button. Reagent replace dialog will
Sampler Operation: Interrupted Alarm Sound: Yes appear."
Action Message: Cause: 1) Reagent shortage
“Press [Execute] button. Reagent replace dialog will 2) Hydraulic trouble in SLS replenish path
appear.” Help [Execute]: Run Reagent Replacement Sequence to recover from
Cause: Hydraulic trouble in EPK chamber replenish path the error.
Help [Execute]: The error is recovered after executing Reagent Replace Action to be taken: If this error occurs again even though the reagent is
Sequence. connected properly, check SLS replenish line for
Corrective Action: disconnection and leakage, and also check the function
If this error occurs again even though the reagent is of SLS Diaphragm Pump, SV31-32, and SLS Bubble
replaced/ connected properly, check EPK replenish line Sensor.
for disconnection and leakage, SV15 function, and also
check the Float Switch in EPK Chamber.

SLS Bubble Sensor

EPK Chamber

Figure 6-8 SLS Bubble Sensor

Figure 6-8 EPK Chamber

XS Series S/M 6-14

6.3.3.4 Replace Container STROMATLYSER-4DL(FFD) 6.3.3.5 Replace Container STROMATOLYSER-4DS(FFS)

Description: The reagent container is empty and needs to be Description: The reagent container is empty and needs to be
replaced. replaced.
Purpose: To ensure the required quantity of reagent for analysis. Purpose: To ensure the required quantity of reagent for analysis.
Method: Air bubble sensor at reagent replenish line is checked Method: Error occurs when cycle count of FFS diaphragm pump
during FFD is aspirated. reaches 1200 times.
XS’s Action: Status: Not Ready Data Mask: No XS’s Action: Status: Not Ready Data Mask: No
Sampler Operation: Interrupted Alarm Sound: Yes Sampler Operation: Interrupted Alarm Sound: Yes
Action Message: Action Message: “Press [Execute] button. Reagent replace dialog will
“Press [Execute] button. Reagent replace dialog will appear.”
appear.” Cause: 1) Reagent shortage
Cause: 1) Reagent shortage 2) Defect in reagent flow path
2) Defect in reagent flow path Help [Execute]: System resets error after performing Reagent Replace
Help [Execute]: Run Reagent Replacement Sequence to recover from Sequence.
the error. Corrective Action: Replace FFS reagent package with new one, then
Action to be taken: If this error occurs again even though the reagent is reset the counter of FFS diaphragm pump cycle counter.
connected properly, check reagent replenish line for
disconnection and leakage, and also check the function
of FFD Diaphragm Pump, SV27-28 and FFD Bubble
Sensor.

FFD Bubble Sensor

Figure 6-9 FFD Bubble Sensor

XS Series S/M 6-15

6.3.3.6 STROMATOLYSER-4DS(FFS) Aspiration Error Figure 6-10 Air Bubble Sensor at FFS Reagent replenish line

Description: Air bubble passed through the FFS replenish line.

Purpose: To ensure the required quantity of reagent for analysis. NOTE:
Method: FFS bubble sensor is checked while at FFS replenish FFS bubble sensor is added to prevent analysis data being affected by
line reagent is aspirated. FFS shortage even in case counter resetting is forgotten when reagent
XS’s Action: Status: DIFF mode: Ready CBC mode: Not Ready package is replaced.
Data Mask: No Alarm Sound: Yes However, reagent will be consumed a lot for priming after the bubble
Sampler Operation: Interrupted sensor detects replenish line’s empty. So, monitoring is done by Cycle
Counts.
Action Message: “Press [Execute] button. Reagent replace dialog will
appear.”
Cause: Defect in reagent flow path
Help [Execute]: Run Reagent Replacement Sequence to recover from
the error. Reset the reagent counter.
Cause: 1) Breaking, clogging, disconnection, etc. of reagent
replenish line tube.
2) Reagent runs out before Diaphragm Pump operation
reaches 1200 times (specified). Or, the user didn’t
use new reagent for previous reagent replacement,
etc.
Corrective Action: If this error occurs again even though the reagent is
replaced/ connected properly, check Reagent Flow Line
for disconnection and leakage, and also check the
function of FFS Diaphragm Pump, SV35-36, and FFS
Bubble Sensor.

FFS Bubble Sensor

XS Series S/M 6-16

6.3.3.7 Waste Chamber 1 Not Draining 6.3.3.9 Exchange Waste Tank
6.3.3.8 Waste Chamber 2 Not Draining
Description: The waste container is full.
Description: The waste liquid inside of the waste chamber 1(for whole Purpose: To ensure the waste to be drained.
instrument) and 2 (for FCM/RBC sheath) could not be Method: The pressure switch for waste (optional) is checked as
drained. below:
Purpose: To ensure that the waste is drained. 1) In Ready: The pressure switch is monitored every 1
Method: The float switch installed on the waste chambers is second. System generates an error when detect
checked. waste full for more than 3.0 seconds continuously.
Only in Analysis sequence: Timing at immediately after 2) In Analysis Operation: Timing at immediately after
draining is performed. draining is performed.
XS’s Action: Status: Not Ready Data Mask: No XS’s Action: Status: Not Ready Data Mask: No
Sampler Operation: Interrupted Alarm Sound: Yes Sampler Operation: Interrupted Alarm Sound: Yes
Action Message: “Check the drain line tubing and nipple on the Action Message: Replace the waste container. Then press [Execute]
appropriate waste chamber, and press the [OK] key.” button.
Cause: Bending and clogging in waste line tube Help [Execute]: The error is recovered after executing Waste Chamber
Action to be taken: Drain Sequence.
Check the tube connected to Waste Drain Nipple for
bending and clogging, and then rinse or replace the tube.
Select corresponding error from “Error List” on “Help
Dialog Box” window and click “Execute”.
Help [Execute]: The error is recovered after executing Waste Chamber
Drain Sequence. Waste Chamber 1
(WC1)

Figure 6-12 Waste Container

Waste Chamber 2
(WC2)
Figure 6-11 Waste Chamber Locations

XS Series S/M 6-17

6.3.3.10 RBC/HGB CHAMBER ERROR 6.3.3.11 WBC CHAMBER ERROR

Description: The liquid inside the RBC/HGB chamber could not be Description: The liquid inside the WBC chamber could not be
drained. drained.
Purpose: To ensure the drain function of RBC/HGB Chamber. Purpose: To ensure the drain function of WBC Chamber.
Method: The vacuum value just before RBC/HGB chamber drain Method: In analysis operation, the value at the vacuum sensor
is taken as VA, and if the vacuum (-0.03MPa) doesn’t go just before RBC/HGB chamber drain is taken as VA,
down below 90% of VA, when the sample of WBC Chamber drains, if the vacuum
System defines the status as error. Refer to Timing (-0.03MPa) doesn’t go down below 90 % of VA, System
Chart for the details of monitor timing. define the status as error. Refer to Timing Chart for the
XS’s Action: Status: Not Ready Data Mask: Yes details of monitor timing.
Sampler Operation: Interrupted Alarm Sound: Yes XS’s Action: Status: Not Ready Data Mask: Yes
Action Message: “Press [Execute] button. Sampler Operation: Interrupted Alarm Sound: Yes
RBC/HGB Chamber Drain test will start.” Action Message: “Press [Execute] button.
Cause: Bending or clogging in tube of RBC/HGB Chamber Drain WBC Chamber Drain test will start.”
Line Cause: Bending or clogging in tube of WBC Chamber drain line
Action to be taken: Check RBC/HGB drain path for tube bending or Action to be taken:
clogging, and rinse or replace the tube accordingly. Check WBC Drain Line for tube bending or clogging, and
Help [Execute]: Run WBC Chamber Drain Sequence by clicking rinse or replace the tube accordingly.
“Execute" button, and clear the error. Help [Execute]: Run WBC Chamber Drain Sequence to recover from the
error.
RBC/HBG Chamber WBC Chamber

Figure 6-13 RBC/HGB Chamber Figure 6-14 WBC Chamber

XS Series S/M 6-18

 August 5, 2008

6.3.3.12 Replace Container CELLSHEATH(C)(CSC) (XS-1000iC Action Message:

only) “Check the CELLSHEATH(C)(CSC) container and press
the [Execute] button.”
Description: The CSC reagent container is empty and needs to be Cause: Hydraulic trouble in CSC chamber replenish path
replaced. Help [Execute]: The error is recovered after executing Reagent Replace
Purpose: To prevent the air bubbles from entering into the CSC Sequence.
reagent chamber.
Method: Air bubble sensor of reagent aspiration line is checked
when CSC is replenished.
XS’s Action: Status: Not Ready Data Mask: No
Sampler Operation: Interrupted Alarm Sound: Yes
Action Message:
Press [Execute] button.
Reagent replace dialog will appear.
Cause: 1) Reagent shortage
2) Hydraulic trouble in CSC replenish path
Action to be taken: If this error occurs again even though the reagent is
replaced/ connected properly, check the reagent
replenish line for breaking, disconnection, leakage. Also
check leakage around CSC chamber and the function of
CSC bubble sensor.
Help [Execute]: The error is recovered after executing Reagent Replace
Sequence.

6.3.3.3 Chamber CELLSHEATH(C)(CSC) Error (XS-1000iC only)

Description: CSC could not be replenished while the external reagent

container is filled with enough amount of CSC.
Purpose: To ensure the required quantity of CSC for instrument
operation.
Method: The float switch installed on the CSC reagent chamber is
checked.
Only in Analysis sequence: Timing at immediately after
replenishing CSC chamber completed.
XS’s Action: Status: Not Ready Data Mask: No
Sampler Operation: Interrupted Alarm Sound: Yes
XS Series S/M 6-19
6.3.4 Motor Errors 6.3.4.2 Sheath Motor Error

6.3.4.1 WB Asp Motor Error Description: The sheath syringe motor does not rotate smoothly.
Purpose: To ensure the quantity of the sample measurement.
Description: The WB aspiration motor does not rotate smoothly. Method: System monitors whether drive mechanism returned
Purpose: To ensure the quantity of WB sample aspiration and back to its lower limit and stopped after syringe
rinse reagent in WB line. ascending operation in Analysis sequence.
Method: System monitors whether the Upper Limit Switch is ON In test operation, system monitors the remaining pulse
immediately after syringe ascended in Analysis number additionally when the motor stops.
sequence. XS’s Action: Status: Not Ready Data Mask: Yes
XS’s Action: Status: Not Ready Data Mask: Yes Sampler Operation: Interrupted Alarm Sound: Yes
Sampler Operation: Interrupted Alarm Sound: Yes Action Message: Press [Execute] button.
Action Message: Sheath Motor test will start.
“Press [Execute] button. Cause: Defect in Stepping Motor, Operational trouble by foreign
WB Aspiration Motor test will start.” objects.
Cause: Defect in Stepping Motor, operational trouble by foreign Action to be taken:
objects Check if there is no operational trouble by foreign objects,
Action to be taken: and take an corrective action or replace Sheath Syringe
Check if there is no operational trouble by foreign objects, Unit accordingly.
and take an corrective action or replace WB Aspiration Help [Execute]: The error is recovered after executing the Test
Motor Unit accordingly. Sequence in Sheath Motor.
Help [Execute]: The error is recovered after executing the Test Sheath Syringe
Sequence in WB Aspiration Motor. Lower Sensor
WB Pump
Upper Sensor

Right
Figure 6-16 Sheath Syringe Lower Sensor
Right

Figure 6-15 Whole Blood Pump Upper Sensor

XS Series S/M 6-20

6.3.4.3 Aspiration Unit Up Down Motor Error 6.3.4.4 Aspiration Unit Front Back Motor Error

Description: Due to heavy loading by up and down movement of Description: The Aspiration Unit Front Back motor does not rotate
Aspiration Unit, motor doesn’t move smoothly. smoothly.
Purpose: Ensure up and down movement of Aspiration Unit. Purpose: To ensure forward - backward operation of Aspiration
Method: System monitors whether Drive Mechanism returned Unit Front-Back Mechanism WB sample aspiration and
back to its upper limit and stopped during Aspiration Unit rinse reagent in WB line.
ascending operation in Analysis Sequence. In test Method: When Aspiration Unit returns to its limit position, the
operation, system monitors the remaining pulse number system monitors whether Aspiration Drive Mechanism
when the motor stops. shielded the photo interrupter and stopped. In test
XS’s Action: Status: Not Ready Data Mask: Yes operation, the system also monitors the remaining pulse
Sampler Operation: Interrupted Alarm Sound: Yes number when the motor stops.
Action Message: “Press [Execute] button. Aspiration Unit Up Down XS’s Action: Status: Not Ready Data Mask: Yes
Motor test will start.” Sampler Operation: Interrupted Alarm Sound: Yes
Cause: Defect in Stepping Motor, Operational trouble by foreign Action Message: "Press [Execute] button.
objects. Aspiration Unit Front/Back Motor test will start."
Action to be taken: Cause: Defect in Stepping Motor, Operational trouble by foreign
Check if there is no operational trouble by foreign objects, objects.
and take an corrective action or replace Aspiration Unit Action to be taken:
accordingly. Check if there is no operational trouble by foreign objects,
Help [Execute]: The error is recovered after executing the Test and take an corrective action or replace defective part
Sequence in Aspiration Unit. accordingly.
Help [Execute]: Run Test Sequence of front and back motors in
Home Position Sensor Aspiration Unit to recover from the error.
of Aspiration Unit Home Position Sensor
Up Down Motor of Aspiration Unit

Front
Right
Figure 6-##
Figure 6-17 Home position sensor of Aspiration Unit

XS Series S/M 6-21

6.3.4.5 Rinse Cup Pinch Valve Error 6.3.4.6 Waste Chamber 1 Pinch Valve Error

Description: The operation of pinch valve of Rinse Cup (PV-3) is Description: Waste Chamber1 pinch valve for draining (PV-2) is
defective. defective.
Purpose: To ensure the rinse aspiration operation of rinse cup. Purpose: To ensure Waste Chamber1 draining operation.
Method: During start-up sequence, the pinch valve function is Method: During start-up sequence, the pinch valve function is
checked as below; checked as below;
The value of ” –0.03MPa” vacuum when the pinch value The value of ” +0.06MPa” pressure when the pinch value
closed is taken as VA. closed is taken as PA.
The value of ” –0.03MPa” vacuum when the pinch value The value of ” +0.06MPa” pressure when the pinch value
open is taken as VB. open is taken as PB.
When “VA – VB < 0.01MPa”, system define the status as When “PA – PB < 0.02MPa”, system define the status as
the error. the error.
XS’s Action: Status: Not Ready Data Mask: Yes XS’s Action: Status: Not Ready Data Mask: Yes
Sampler Operation: Interrupted Alarm Sound: Yes Sampler Operation: Interrupted Alarm Sound: Yes
Action Message: Action Message: "Press [Execute] button.
"Press [Execute] button. Pinch Valve test will start."
Pinch Valve test will start." Cause: Draining trouble due to defect in Drive Motor, clogging
Cause: Draining trouble due to defect in Drive Motor, clogging and stuck in Drain Line Tube.
and stuck in Drain Line Tube. Action to be taken:
Action to be taken: Check if there is any obstruction to the motor operation.
Check if there is any obstruction to the motor operation. Also check clogging and stuck in Drain Tube, and rinse
Also check clogging and stuck in Drain Tube, and rinse or replace the parts accordingly.
or replace the parts accordingly. Help [Execute]: Run Test Sequence of pinch valve to recover from the
Help [Execute]: Run Test Sequence of pinch valve to recover from the error.
error.
Pinch Valve for
Pinch Valve for
Waste Chamber 1
Rinse Cup
(PV-2)
Drain Line (PV 3)
Waste Chamber１

Figure 6-19 Pinch Valve for Waste Chamber -1

Figure 6-18 Rinse Cup Pinch Valve for Draining

XS Series S/M 6-22

6.3.4.7 Waste Chamber 2 Pinch Valve Error 6.3.4.8 Tube Holder Motor Error (XS-1000i)

Description: Waste Chamber 2 pinch valve for draining (PV-1) is Description: The Tube Holder motor does not rotate smoothly.
defective. Purpose: To ensure Forward – Backward operation of Aspiration
Purpose: To ensure Waste Chamber 2 draining operation. Unit Front-Back Mechanism WB sample aspiration and
Method: During start-up sequence, the pinch valve function is rinse reagent in WB line.
checked as below; Method: After motor operation completed in Test Sequence, the
The value of ” –0.03MPa” vacuum when the pinch value system monitors whether both the photo interrupter is
closed is taken as VA. shielded and stopped.
The value of ” –0.03MPa” vacuum when the pinch value Timing:
open is taken as VB. 1) On start-up of the analyzer
When “VA – VB < 0.01MPa”, system define the status as 2) When Service Sequence executed
the error. 3) When Analysis Operation executed
XS’s Action: Status: Not Ready Data Mask: Yes XS’s Action: Status: Not Ready Data Mask: No
Sampler Operation: Interrupted Alarm Sound: Yes Sampler Operation: Interrupted Alarm Sound: Yes
Action Message: "Press [Execute] button. Action Message: Remove the tube and Press [Execute] button.
Pinch valve test will start." Tube Holder Motor test will start.
Cause: Draining trouble due to defect in Drive Motor, clogging Cause: Draining trouble due to obstruction in drive mechanism
and stuck in Drain Line Tube. or defective drive motor.
Action to be taken: Action to be taken:
Check if there is any obstruction to the motor operation. Check if there is any obstruction to the motor operation.
Also check clogging and stuck in Drain Tube, and rinse Also check clogging and stuck in Drain Tube, and rinse
or replace the parts accordingly. or replace the parts accordingly.
Help [Execute]: Run Test Sequence of pinch valve to recover from the Help [Execute]: Run Test Sequence for Sample Set Unit to recover from
error. the error.
Sample Set Unit
Home Position Sensor
(Consisted of two
Rear
photo interrupters)
Waste Chamber 2
(WC2)

Waste Chamber2
pinch valve (PV-1)
Front
Figure 6-21: Home Position Sensor of Sample Set Unit
Figure 6-20 Waste Chamber 2 pinch valve

XS Series S/M 6-23

 June 5, 2008

6.3.5 WB Aspiration Errors 2) Rinse or replace corresponding parts

3) Check tube connections
6.3.5.1 Short Sample 4) Replace or adjust Blood Sensor
Blood Aspiration Sensor
Description: During sample aspiration, specified amount of sample
cannot be aspirated.
Purpose: To ensure the amount of sample aspiration.
Method: Before RBC sample dispensing, top end discard portion
of aspirated whole blood sample is dispensed into RBC/
HGB Chamber to dilute, and then charged into Blood
Aspiration Sensor to convert (detect) turbidity (value of
Sample Convert 1 of Blood Aspiration Sensor).
Figure 6-22 Blood Aspiration Sensor Check - 1
Check the difference between the results Sample
Convert 1.and the value of blank convert value
A=Sample Convert 1 of Blood Aspiration Sensor-Blank
NOTE:
Convert Value
B=Sample Convert 2 of Blood Aspiration Sensor minus In the figure above shows the state of inside XS-1000i piercer
Blank needle just after blood aspiration. XS-800i sample probe is
Convert Value also monitored in the same manner.
C=A/(A+B)*100
If A is ≤200 or C is ≤5 during operation only, system
assumes to be an error.
XS’s Action: Status: Ready Data Mask: Yes
Sampler Operation:
Depends on the setting of sampler stop condition.
Alarm Sound: Yes (only sampler analysis stop setting)
Action Message: ”Execute Shutdown and Restart to clean piercer.”
Cause: 1) Abnormality of sample blood (volume, coagulation,
low concentration, etc.)
2) Clogging in following parts
Piercer (XS-1000i) / Pipette (XS-800i)
WB Aspiration Line Tube
3) Disconnection of WB Aspiration Line Tube
4) Defect in blood aspiration sensor
Action to be taken:
1) Check sample
(volume, coagulation, low concentration, etc.)
XS Series S/M 6-24
 June 5,2008

6.3.5.2 Sample Not Asp Error

Description: Accuracy of analysis data can not be assured, as bubble

might get into due to sample shortage during WB
aspiration. Blood Aspiration
Purpose: During WB aspiration, system checks if the top end Sensor
discard portion in the tip of piercer (pipette) is filled with
whole blood and sufficient blood volume (20μL) is
secured.
Method: After WBC sample draining, dilute tail end discard
Figure 6-23 Blood Aspiration Sensor Check - 2
portion and convert (detect) the turbidity with Aspiration
Sensor (value of Sample Convert 2 of Blood Aspiration
Sensor).
NOTE::
Compare this value with the value of blank convert to
check the difference. In the figure above shows the state of inside XS-1000i piercer
If the difference between Sample Convert 2 value and needle just after blood aspiration. XS-800i sample probe is also
Blank Convert value is below 1700, it is considered as monitored in the same manner.
an error. However, during blank checking and capillary
mode, the values are not monitored.
XS’s Action: Status: Ready
Data Mask: Yes
Sampler Operation: Follows the setting of sampler stop
condition.
Alarm Sound: Yes (only sampler analysis stop setting)
Action Message: ”Execute Shutdown and Restart to clean piercer.”
Cause: 1) Bubble exists in Blood Aspiration Sensor Line.
2) Defect in Blood Aspiration Sensor.
Action to be taken:
1) Run Auto Rinse, check breaking and leakage in Blood
Aspiration Line.
2) Replace or adjust Blood Aspiration Sensor.

XS Series S/M 6-25

 June 5, 2008

6.3.5.3 Blood Asp Sensor Error

Description: The blood aspiration sensor is not operated correctly.

Purpose: To ensure the operation of Blood Aspiration Sensor
Method: When adjusting the auto offset of Blood Aspiration
Sensor, it is considered as an error if it cannot be
adjusted within the range of adjustment.
Only during operation: Timing at the start of WB
aspiration
Blank Convert Value: < 50
Sample Convert 2 Value: > 15000
Sample Convert 2 Value – Blank Convert Value:
< -50
Not monitored during capillary mode.
XS’s Action: Status: Not Ready Data Mask: No
Sampler Operation: Interrupted Alarm Sound: Yes
Action Message:
There is a problem in the blood aspiration sensor.
Contact your Sysmex Service Representative for
assistance. As a tentative measure, change the
setting of blood aspiration sensor to continue
measurements until the Sysmex Representative arrives.
Cause: Dirt or Defectiveness in Blood Aspiration Sensor
Action to be taken:
Clean, replace or adjust Blood Aspiration Sensor

NOTE：When adjusting blood aspiration sensor, change the unit to “g/dL”

and adjust it.

XS Series S/M 6-26

6.3.6 CP and Sampler Errors 6.3.6.1 Close Sampler Cover. (XS-1000i with Sampler)

SENSOR LOCATION Description (Cause): sheath

Sampler cover is open when Sampler Start Button is
pressed.
Purpose: To prevent the sampler operation in dangerous status.
Method: Sampler cover has opened during sampler operation.
To secure safety during operation, System generates
error if sampler cover sensor (photo interrupter) is not
light-shaded when sampler start button is pressed.
XS’s Action: Status for sampler analysis: Not Ready
Status for manual analysis: Ready
Alarm Sound: Yes Data Mask: No
Action to be taken:
Close sampler cover and then press “Sampler Start”
button again.
Action Message: “Close the sampler cover.”

Figure 6-24 Sampler Sensors

Figure 6-25 Sampler Cover and Cover Sensor

XS Series S/M 6-27

6.3.6.2 Sampler Cover has opened. (XS-1000i with Sampler) 2) Remained Pulse Numbers doesn't return to Home
Position within the specified pulse (***) or the front
Description (Cause): sensor is not shielded.
Sampler cover has opened during sampler operation and XS’s Action: Status: Not Ready Data Mask: No
failed into dangerous situation. Sampler Operation: Interrupted Alarm Sound: Yes
Purpose: To protect operator from injury and/or infection during Action Message:
sampler analysis. Execute sample test menu.
Method: System monitors two cover sensors, and generates error Open the sampler cover and remove the tube. Then,
when a cover is opened 2 seconds or more during close the sampler cover and press [execute] button.
sampler operation. Parameter 1 Sensor position (1: Forward, 2:Backward)
XS’s Action: Status: Not Ready Data Mask: No Parameter 2 Remained Pulse Numbers
Sampler Operation: Interrupted Alarm Sound: Yes Cause: 1) Operational trouble by foreign objects (Blood
Action to be taken: collection tube etc.).
Close sampler cover to reset error and then press 2) Defective motor, slack drive belt, and etc
“Sampler Start” button. Action to be taken:
Action Message: 1) Remove foreign objects (blood collection tube, etc.)
Execute sample test menu. which cause malfunction.
Open the sampler cover and remove the tube. Then, close the sampler 2) Find out the areas which cause malfunction, and
cover and press [execute] button. adjust or replace them.
Help [Execute]: Sampler initialization Help [Execute]: Sampler initialization, Blood Collection Tube Check

NOTE: Front/Back Front/Back

When the sampler cover opens during sampler analysis, the Mech. Home Mech. Move
alarm sounds. However, if the cover is closed within 2 seconds, Position Sensor Position Sensor
the status is not handled as an error.

6.3.6.3 Hand (Front/Back) motor ERR (XS-1000i with Sampler)

Description: Hand (Front/Back) Drive Mechanism does not operate
smoothly.
Purpose: To ensure operation of Hand (Front / Back) drive
mechanism.
Figure 6-26 Front /Back Mech. sensors
Method: System checks the status of home position sensor when
the Hand mech. should positioned at corresponding
home position.
1) Corresponding sensors are not shielded.
XS Series S/M 6-28
6.3.6.4 Hand (Left/Right) motor ERR (XS-1000i with Sampler) 6.3.6.5 Hand (Up/Down) ERR (XS-1000i with Sampler)

Description: Hand (Left/Right) Drive Mechanism does not operate Description: Hand (Up / Down) Drive Mechanism does not operate
smoothly. smoothly.
Purpose: To ensure the operation of Hand (Left/Right) drive Purpose: To ensure the operation of Hand (Up / Down) drive
mechanism. mechanism.
Monitoring condition: Method: 1) When the sensor is shielded ** seconds after Hand
1) Corresponding position sensor (photo interrupter) was started ascending
not light-shaded when Hand mech. should position at 2) When the sensor is not shielded ** seconds after
left initial position. Hands started descending.
2) Hand (Left/Right) Drive did not returned to Home XS’s Action: Status: Not Ready Data Mask: No
position in specified Remained Pulse Numbers. Sampler Operation: Interrupted Alarm Sound: Yes
Action Message: “Execute sample test menu.
XS’s Action: Status: Not Ready Data Mask: No Open the sampler cover and remove the tube. Then,
Sampler Operation: Interrupted Alarm Sound: Yes close the sampler cover and press [execute] button.”
Action Message:“Execute sample test menu. Cause: 1) Operational trouble by foreign objects (Blood
Open the sampler cover and remove the tube. Then, collection tube etc.).
close the sampler cover and press [execute] button.” 2) Defective motor, slack drive belt etc.
Parameter 1 Sensor Position: Action to be taken:
(0:Home Position, 1: Right, 2: Left) 1) Remove foreign objects (Blood collection tube etc.)
Parameter2 Remained Pulse Numbers 2) Find out the areas which cause malfunction, and
Cause: 1) Operational trouble by foreign objects (blood adjust or replace them.
collection tube etc.). Help [Execute]: Sampler initialization.
2) Defective motor, slack drive belt, and etc
Action to be taken:
1) Remove foreign objects (Blood collection tube etc.)
2) Specify the defective part as the cause, and take
corrective action adjustment or replacement.
Help [Execute]: Sampler initialization.

Figure 6-28 (Up/Down) Motor Home Position Sensor

Figure 6-27 (Left/Right) Mech. Home Position Sensor
XS Series S/M 6-29
6.3.6.6 Mixing motor ERR (XS-1000i with Sampler) 6.3.6.7 Fail to set Tube to Tube Holder (XS-1000i with
Sampler)
Description: Mixing Mechanism does not operate correctly
Purpose: To ensure Mixing Mechanism Operation Description: Blood collection tube was not transferred to sample set
Method: System checks if mixing arm’s home position sensor is position correctly during sampler operation.
light-shaded when mixer arm should be at home position, Purpose: To ensure Hand Mech. operation to transfer blood
and also checks if mixer arm returns to the home collection tube to sample set position.
position from the step-out moved position within Method: System checks the sensor status of tube detection
prescribed pulse number range. sensor of sample set position, and generates error when
XS’s Action: Status: Not Ready Data Mask: No there is no blood collection tube at sample set position
Sampler Operation: Interrupted Alarm Sound: Yes before starting respective sample aspiration in sampler
Action Message: mode.
“Execute sample test menu. XS’s Action: Status: Not Ready Data Mask: No
Open the sampler cover and remove the tube. Then, Sampler Operation: Interrupted Alarm Sound: Yes
close the sampler cover and press [execute] button.” Action Message:“Execute sample test menu.
Parameter２ Remained Pulse Numbers Open the sampler cover and remove the tube. Then,
close the sampler cover and press [execute] button.”
Cause: 1) Operational trouble by foreign objects (Blood
Cause: 1) As specified tubes are not used, Hand fails to hold
collection tube etc.)
tubes.
2) Defective motor, slack drive belt, and etc
2) Due to the defect of Hand Drive Mech, Hand fails to
Action to be taken:
hold tubes.
1) Remove foreign objects (Blood collection tube etc.)
3) Defective tube detection sensors.
2) Find out the area which cause malfunction, and adjust
Action to be taken:
or replace them.
1) Check if specified tubes are used.
Help [Execute]: Sampler initialization Sequence
2) Find out the defective area of Hand Drive Mech, and
take a necessary action.
3) Replace tube detection sensors
Help [Execute]: System performs Sampler initialization sequence.

Figure 6-29 Mixing Mech. Home Position Sensor

XS Series S/M 6-30

 6.3.6.8 Sample tube is still in the tube holder. (XS-1000i with 6.3.6.9 Rack Not Exist (XS-1000i with Sampler)
Sampler)
Description: Sampler Start Button pressed without setting any rack at
Description: 1) Hand mechanism could not pull out a blood collection rack holder.
tube during Sampler Operation. Purpose: To prevent malfunction of sampler operation when rack
2) Sampler start button pressed when a blood collection is not set correctly.
tube left at sample set position. Method: System monitors the two rack detection sensor status
Purpose: In Sampler Operation, ensure that previous blood after Sampler Start Button pressed before starting or
collection tubes are not left on the Sample Set Unit resuming the sampler operation
before the next tube transfer to prevent further XS’s Action: Status: Ready Data Mask: No
malfunction. Sampler Operation: Interrupted Alarm Sound: Yes
Method: System checks the status of tube detection sensor at Action Message: “Reposition rack and restart sampler.”
sample set position when sampler start button pressed, Cause: 1) Mistake of user operation.
if blood collection tube remained, system generates 2) Operational trouble by foreign objects .or malfunction
error message. tube detection sensor due to dirt.
XS’s Action: Status: Not Ready Data Mask: No 3) Defective Rack Detection sensor.
Sampler Operation: Interrupted Alarm Sound: Yes Action to be taken:
Action Message: “Execute sample test menu. 1) Set the sampler rack correctly, and then press
Open the sampler cover and remove the tube. Then, sampler start button.
close the sampler cover and press [execute] button.” 2) Remove foreign objects or clean accordingly.
Cause: 1) Previous blood collection tube is left without taken 3) Replace Rack Detection sensor.
out.
2) Operational trouble by foreign objects .or malfunction
tube detection sensor due to dirt.
3) Defective Blood collection tube detection sensor.
Action to be taken:
1-2) Remove all blood collection tubes or obstacles from
Sample Set Unit and press “Sampler Start/ Stop”
switch again.
3) Remove foreign objects or clean accordingly.
Replace Tube Detection Sensor.
Help [Execute]: System performs Sampler initialization sequence.

XS Series S/M 6-31

blank page

XS Series S/M 6-32

6.3.7 Data Analysis Errors 6.3.7.2 RBC SAMPLING ERROR

6.3.7.1 Background Error Description: During counting, the variation of sampling data exceeds
the specified range.
Description: Because the background counts are high, the Purpose: To monitor the uniformity of the sample concentration, or
measurement error might become wide. the sudden clogs at the aperture.
Purpose: To ensure that the background counts within the range. Method: During counting, get the count values every 0.5 seconds.
Method: Verify that the value for each parameter in the last And then, error is checked when maximum, minimum,
background counts is less than following value. and total values of sampling value satisfy following
WBC-C: 0.1 [X103/µL] formula.
WBC-D: 1.0 [X10302/µL] Maximum Value - Minimum Value - 150
X100 > 2.0
RBC: 2.0 [X104/µL] Total of the Sampling Value
HGB: 0.2 [g/dL]
(Exclude the first and the last sampling values.)
PLT: 1.0 [X104/µL]
XS’s Action: Status: Ready Data Mask: Yes
XS’s Action: Status: Ready Data Mask: No
Sampler Operation: Interrupted
Sampler Operation: Continued Alarm Sound: Yes
Alarm Sound: Sampler Mode only
Action Message:
Cause: 1) Dirt and/or clogging at RBC/PLT transducer
“Execute Auto Rinse menu. Press the [Execute]
2) Incomplete mixing operation in RBC/Hgb chamber
button.”
3) Malfunction of Sheath Syringe Unit
Help [Execute]: Performs Auto Rinse Sequence.
(Syringe leakage, Defective Drive Motor.
4) Incomplete charging operation of RBC/PLT sample
NOTE::
into sample measurement line.
Error message will be displayed until background check in Auto
5) External inductive noise
Rinse passes.
Action to be taken:
1) Perform Clog Removal or Brush cleaning of RBC
transducer.
2) Confirm that mixing operation at RBC/Hgb Chamber is
performed correctly.
3) Check if there is no leakage of Sheath Syringe and
the surrounding hydraulic system.
4) Check if charging operation of RBC sample into
sample measurement line works properly.
5) Control the noise.

XS Series S/M 6-33

6.3.7.3 PLT SAMPLING ERROR 6.3.7.4 WBC SAMPLING ERROR

Description: During counting, the difference of sampling data exceeds Description: During counting, the difference of sampling data exceeds
the specified range. the specified range.
Purpose: To monitor the uniformity of the sample concentration Purpose: To monitor the uniformity of the sample concentration
and the sudden clogs at the aperture. and the sudden clogs at the jet nozzle and flow cell.
Method: While counting, get the count values every 0.5 seconds. Method: While counting, get the count values every 1 second.
And then, error is checked when maximum, minimum And then, error is checked when maximum, minimum
and total values of sampling value satisfy following and total values of sampling data satisfy following
formula. formula.
Maximum Value - Minimum Value - 100
Maximum Value - Minimum Value - 100 X100 > 3.0
X100 > 2.0 Total of the Sampling Value
Total of the Sampling Value (Exclude the first and the last sampling values.)
(Exclude the first and the last sampling values.) XS’s Action: Status: Ready Data Mask: Yes
XS’s Action: Status: Ready Data Mask: Yes Sampler Operation: Interrupted
Sampler Operation: Interrupted Alarm Sound: Sampler Mode only
Alarm Sound: Only in Sampler analysis XS’s Action: Status: Not Ready Data Mask: Yes
Cause: 1) Dirt or Clog at RBC/PLT Transducer Sampler Operation: Interrupted Alarm Sound: Yes
2) Incomplete mixing in RBC/Hgb Chamber Cause: 1) Dirt at liquid path in FCM Flow Cell
3) Leakage of Sheath syringe or surrounding hydraulic 2) Incomplete mixing operation in WBC/DIFF Chamber
line. 3) Leakage of Sheath syringe or surrounding hydraulic
4) Defective Sheath Motor. line.
5) Incomplete charge operation of RBC/PLT sample. 4) Defective Sheath Motor.
5) External inductive noise 5) Incomplete charge operation of WBC sample.
Corrective Action: 6) External inductive noise
1) Perform Clog Removal or RBC transducer cleaning Action to be taken:
with brush. 1) Perform Flow Cell cleaning.
2) Check if mixing in RBC/Hgb Chamber is performed 2) Confirm if mixing operation at WBC Chamber is
properly. performed correctly.
3) Leakage of Sheath syringe or surrounding hydraulic 3) Check if there is no leakage of Sheath Syringe and
line. the surrounding hydraulic system.
4) Defective Sheath Motor. 4) Check if charging operation of WBC/DIFF diluted
5) Check if charging operation of RBC sample into sample into sample measurement line works properly.
sample measurement line works properly. 5) Control the noise.
6) Control the noise.

XS Series S/M 6-34

6.3.7.5 DIFF SAMPLING ERROR 6.3.7.6 RBC CLOG ERROR

Description: During counting, the differences of sampling data exceed Description: Indicates that the RBC transducer aperture has clogging.
the specified range. Purpose: To ensure sheath flow and RBC/PLT analysis.
Purpose: To monitor the uniformity of the sample concentration Method: System monitors the A/D converted value of the clogging
and the sudden clogs at the jet nozzle and flow cell. signal from the both electrodes at the transducer, and
Method: While counting, get the count values every 1 second. checks the value is within the following range.
And then, error is checked when maximum, minimum Clogging Rate: Error occurs at C>105.
and total values of sampling data satisfy following C = 3.832 X 10 X D X 3.9/256-2.110 X TTD２ X 10-２
formula.
+1.992XTTD –3.660X10
Maximum Value - Minimum Value - 100 C: Clogging Rate (integral value, round to decimal point)
X100 > 3.0
Total of the Sampling Value D: A/D converted value of the clogging voltage System
(Exclude the first and the last sampling values.) monitors at the timing described in the timing chart.
XS’s Action: Status: Ready Data Mask: Yes XS’s Action: Status: Ready Data Mask: Yes
Sampler Operation: Interrupted Sampler Operation: Interrupted
Alarm Sound: Sampler Mode only Alarm Sound: Sampler Mode only
Cause: 1) Dirt at liquid path in the Flow Cell Action Message:
2) Incomplete mixing operation in WBC/DIFF Chamber “Execute Clog Removal menu.
3) Leakage of Sheath syringe or surrounding hydraulic Press the [Execute] button.”
line. Cause: Dir or clog at RBC/PLT transducer
4) Defective Sheath Motor. Corrective Action:
5) Incomplete charge operation of WBC sample. Perform Clog Removal or brush cleaning of RBC/PLT
6) External inductive noise Transducer
Action to be taken: Help [Execute]: Performs Clog Removal sequence and then resets
1) Perform Flow Cell cleaning. Error state to Ready.
2) Check if mixing in WBC Chamber is performed
properly.
3) Check if there is no leakage of Sheath Syringe and
the surrounding hydraulic system.
4) Check if the charging operating into WBC/DIFF
measurement line is performed correctly.
5) Take corrective measures to reduce inductive noise.

XS Series S/M 6-35

6.3.7.7 RBC BUBBLE ERROR 6.3.7.8 Low Count Error

Description: Indicates that the air bubbles are on the RBC aperture. Description: Although the blood volume sensor detects blood volume
Purpose: To ensure RBC/PLT analysis. enough and aspiration error is not detected with the
Method System counts the output pulse of bubble monitoring blood aspiration sensor, the counting value is too low.
circuit during counting. Verify the total output Purpose: To detect the abnormalities in the dilution system.
pulse of bubble monitoring circuit should be less than Method: Error is checked if every data below is less than the
128. specified value even though the blood volume sensor
XS’s Action: Status: Ready Data Mask: Yes monitors enough sample volume and blood aspiration
Sampler Operation: Interrupted sensor does not detect the aspiration error during
Alarm Sound: Sampler Mode only sampler analysis.
Action Message: “Execute Air Bubble removal menu. WBC 1.0 [X103/µL]
Press the [Execute] button.” RBC: 0.3 [X106/µL]
Cause: 1) Air bubbles stuck due to the contamination in HGB: 1.0 [g/dL]
RBC/PLT Transducer and the surrounding hydraulic PLT: 20 [X103/µL]
system path. XS’s Action: Status: Ready Data Mask: No
2) Air bubbles due to looseness or deterioration of tubes Sampler Operation:
of hydraulic line around RBC Transducer. depends on “Sampler stop condition setting”
Action to be taken: Alarm Sound:
1) Clear the clog or rinse RBC Transducer Pellet with depends on “Sampler stop condition setting”
brush. Action Message:
2) Find out the place where air bubbles got in, and “Blood sample is not aspirated correctly.”
replace the tube accordingly. Cause: 1) RBC or sample diluted in WBC Reaction Chamber
Help [Execute]: System performs Clog Removal sequence and then was not charged properly to Main Unit due to the
resets Error state to Ready. trouble of hydraulic system such as Diaphragm Pump
or Solenoid Valve.
2) Leakage of Sheath syringe or surrounding hydraulic
line.
Action to be taken:
1) Find out the defect areas, and rinse or replace the
parts accordingly.
2) Find out the cause of looseness of Sheath Syringe
and the surrounding tubes, and take the corrective
measure.

XS Series S/M 6-36

6.3.7.9 HGB ERROR 6.3.7.10 WBC-CH ERROR

Description: A/D converted HGB blank value or sample value Description: WBC channel in FCM detects abnormalities. It means
exceeds the specified range. bad hemolysis, etc.
Purpose: To ensure that the HGB value is analyzed without any Purpose: To ensure the WBC data.
problem. Method: If the WBC value is in the following range.
Method: If the A/D converted HGB blank value or HGB sample WBC count > 999.99 x 103µL
value satisfies either of the following conditions. XS’s Action: Status: Ready Data Mask: Yes
Blank converted value<50 Sampler Operation: Interrupted Alarm Sound: Yes
Sample converted value>12000 Action Message: “Check the sample.”
Sample converted value - Blank converted value< -50 Cause: Lyse process in WBC Chamber could not be performed
Sample converted value - Blank converted value> 3600 correctly due to Incomplete operation of relating
XS’s Action: Status: Ready Data Mask: Yes Diaphragm Pumps or Solenoid Valves etc.
Sampler Operation: Interrupted Alarm Sound: Yes Inductive noise or A/D conversion trouble due to board
Action Message: defect.
“If the same error message is displayed again, contact
your Sysmex service representative.
Cause: Air bubbles got into HGB Flow Cell during Blank or 6.3.7.11 DIFF-CH ERROR
Sample Analysis. (caused by flow path clogging or
malfunction of related Diaphragm Pump or Solenoid Description: WBC channel in FCM detects abnormalities.
Valve) Purpose: To ensure the WBC data.
Action to be taken: Method: If the WBC value is in the following range.
Check Diluent flow to RBC Chamber or pull-in operation WBC-D > 999.99×103μL
to HGB Flow Cell, and then find out the defective area to
XS’s Action: Status: Ready Data Mask: Yes
take the corrective action.
Sampler Operation: Interrupted Alarm Sound: Yes
Action Message:
“Check the volume of STROMATOLYSER-4DS(FFS)”
Cause: Lyse process in WBC reaction chamber could not be
Hgb Flow Cell performed correctly.
(incomplete operation of related diaphragm pump,
solenoid valves, etc)
Inductive noise or A/D conversion trouble due to board
defect.
Front

Figure 6-30 HGB Flow Cell

XS Series S/M 6-37

6.3.7.12 RBC-CH ERROR 6.3.7.14 Data Error

Description: RBC channel detects abnormalities. Description: Data that Sampler Analysis should be interrupted occurs.
Purpose: To ensure the RBC data. Purpose: To interrupt Sampler Analysis when data that Sampler
Method: If the RBC value is in the following range. Analysis should be interrupted occurs.
RBC count > 999.9×103μL Method: System compares analysis data with Sampler Stop Limit.
If the analysis data exceeds Sampler Stop Limit, the
XS’s Action: Status: Ready Data Mask: Yes
error is generated.
Sampler Operation: Interrupted Alarm Sound: Yes
XS’s Action: Status: Ready Data Mask: No
Action Message: “Check the sample.”
Sampler Operation: Interrupted Alarm Sound: Yes
Cause: Inductive noise or A/D conversion trouble due to board
Action Message:
defect.
Corrective Action
1) Check Stored Data.
2) Correct Error.
6.3.7.13 PLT-CH ERROR
3) Re-analyze the sample.
Description: PLT channel detects abnormalities.
Purpose: To ensure the PLT data.
6.3.7.15 Analysis Error
Method: In the following case, the error is detected.
Number of PLT > 999.9×103μL Description: Error that Sampler Analysis could be interrupted occurs.
XS’s Action: Status: Ready Data Mask: Yes Purpose: To interrupt Sampler Analysis when error that might
Sampler Operation: Interrupted Alarm Sound: Yes affect analysis data while in Sampler Analysis an to
Action Message: “Check the sample.” prompt the situation to the operator.
Cause: Inductive noise or A/D conversion trouble due to board Method: During Sampler Analysis, if any error related to
defect. temperature, pressure, motors and analysis which cause
sampler stop or cancellation affects the data, this error is
detected.
XS’s Action: Status: Ready Data Mask: No
Sampler Operation: Continued Alarm Sound: No
Action Message: Corrective Action
1) Check Stored Data.
2) Correct Error.
3) Re-analyze the sample.

6.3.8 Laser Relating Errors

XS Series S/M 6-38

 March 28, 2008

6.3.8.1 Laser Tube Aged 6.3.8.2 Close FCM Detect Cover

Description: Electric current to drive laser tube is increasing, and the Description: FCM detector cover is open.
malfunction of laser tube is expected. Purpose: To ensure the data by cutting off the light from outside or
Purpose: To predict the laser tube life time and let the operator to to prevent from leakage of the laser light.
contact Sysmex Service Representative to replace the Method: Monitor if the position sensor (photo interrupter) for FCM
laser. detector cover. (ON: when cover is closed.) System
Method: Monitor in accordance with the timing described in monitors cover sensor every 1 second constantly.
Timing Chart. System generates an error when detect error information
Laser Drive Current Value＞ Y1= LLA×(5/Eta＋Ith+LLB) for more than 3.0 seconds continuously.
XS’s Action: Status: Not Ready Data Mask: Yes
LLA=1.28,LLB=18 Sampler Operation: Interrupted Alarm Sound: Yes
(Eta and Ith are values input by the maker when lasers
Action Message: Close FCM Detector Cover.
were replaced as manufactured.) If this error persists after cover is closed, there is
Monitor in accordance with the timing described in
probably something defective in the system.
Timing Chart. Contact your Sysmex Service Representative.
XS’s Action: Status: Ready Data Mask: No
Sampler Operation: Continued Alarm Sound: No
6.3.8.3 Laser Output Error
Action Message:
Laser requires investigation.
Contact your Sysmex Service Representative. Description: The laser output exceeds the specified range.
(Analysis is still possible.) Purpose: To ensure the laser output is stable.
Method: System generates an error when the current value is as
follows.
The laser drive current value > 127 mA
The laser drive current value < 10 mA
XS's Action: Status: Not Ready Data Mask: Yes
Sampler Operation: Interrupted Alarm Sound: Yes
Action Message: Contact your Sysmex Service Representative.

XS Series S/M 6-39

6.3.9 System Errors 6.3.9.3 System Configuration Error

6.3.9.1 Barcode Reader Com. Error (XS-1000i with Sampler) Description: Actual system configuration does not match with the file
as stored in IPU.
Description: Communication between main unit and Barcode reader Purpose: To prevent the possible malfunction with incorrect
on sampler failed. system configuration
Purpose: To ensure that the communication between main unit Method: System check the status of sample set unit immediately
and Barcode reader on sampler performs correctly. after startup.
Method: If the communication between main unit and Barcode Operate Sample Set Unit to check the sensor for
reader on sampler is not properly performed, the error is ON/OFF status. When Sample Set Unit operates
generated. properly, it is confirmed as XS-1000i and check the
XS’s Action: Status: Not Ready Data Mask: No status and configuration.
Sampler Operation: Interrupted Alarm Sound: Yes XS’s Action: Status: Not Ready Data Mask: No
Action Message: Sampler Operation: Interrupted Alarm Sound: Yes
"Restart the system. Action Message: "Restart the system.
Contact your Sysmex service representative, if the error Contact your Sysmex service representative, if the error
occurs again." occurs again."

6.3.9.2 ID Read Error (XS-1000i with Sampler)

Description: ID bar code reader for sampler failed to read.

Purpose: To ensure the system operation using ID bar code
reader.
Method: Error is checked at following condition.
If the bar code reader fails to read or the check digits do
not match after reading the bar code.
XS’s Action: Status: Ready Data Mask: No
Sampler Operation: Interrupted Alarm Sound: Yes
Action Message: ”Check the ID barcode.”

XS Series S/M 6-40

6.3.10 QC Errors 6.3.10.3 X-bar Limit Error

6.3.10.1 X-barM Limit Error Description: X-bar control error occurred.

Purpose: To detect abnormality of the unit by checking
Description: X-bar-M control error occurred. time-to-time change.
Purpose: To detect abnormality of the unit by checking Method: Perform Quality Control by statistic method using QC
time-to-time change. data which is the mean value determined by 2
Method: Error is checked at following condition. consecutive analyses of Control Blood. If it is out of QC
If the X-bar-M data exceeds control limit, the error is range, the error is detected.
generated. XS’s Action: Status: Ready Data Mask: No
XS’s Action: Status: Ready Data Mask: No Sampler Operation: Interrupted Alarm Sound: Yes
Sampler Operation: Interrupted Alarm Sound: Yes Action Message: Corrective Action
Action Message: Corrective Action 1) Check QC Chart.
1) Check QC Chart. 2) Check QC Data.
2) Check QC Data. 3) Calibrate if needed.
3) Calibrate if needed.

6.3.10.4 Control Expired

6.3.10.2 L-J LIMIT ERROR
Description: Control blood has expired.
Description: L-J control error occurred. Purpose: To guarantee the accuracy of the quality control,
Purpose: To detect abnormality of the unit by checking day-to-day expiration of the control blood is notified.
or time-to-time change. Method: Error is checked at following condition.
Method: Perform Quality Control by statistic method with Control If the control blood has expired, the error is generated.
Blood and QC data. When it is out of QC range, the error XS’s Action: Status: Ready Data Mask: No
is detected. Sampler Operation: Interrupted Alarm Sound: Yes
XS’s Action: Status: Ready Data Mask: No Action Message: Corrective Action
Sampler Operation: Interrupted Alarm Sound: Yes 1) Replace the Control Blood with the new one.
Action Message: Corrective Action
1) Check QC Chart.
2) Check QC Data.
3) Calibrate if needed.

XS Series S/M 6-41

6.3.10.5 Control Entry ERR

Description: Quality Control was performed using Control Blood

which was not entered in QC Program.
Purpose: To inform the user that the Control Blood the user tried
to use has not been entered.
Method: When the lot NO. of Control Blood in use has not been
entered, the error is detected.
XS’s Action: Status: Ready Data Mask: No
Sampler Operation: Interrupted Alarm Sound: No
Action Message: Corrective Action
1) Enter New Control Material on IPU.

XS Series S/M 6-42

6.3.11 Operator Maintenance Warnings 6.3.11.3 Execute Weekly Rinse(Warning)

6.3.11.1 Replace Piercer Description: Warns the user that the time for Weekly Rinse has
already passed.
Description: Indicates that a piercer needle should be replaced. Purpose: To warn the user that the time for Weekly Rinse has
Purpose: To prompt the operator for replacing the piercer needle. already passed and restrict analysis operations until
Method: The warning is displayed if the piercer operating cycles Weekly Rinse is completed.
exceed specified operating cycles, when the power of Method(Cause): If the number of operations is beyond 1400 after last
the main unit is turned ON or during the measurement Weekly Rinse sequence performed, it is informed to the
on the auto mode analysis. user.
Piercer Operation Times > 30000 XS’s Action: Status: Not Ready Data Mask: No
XS’s Action: Status: Ready Data Mask: No Sampler Operation: Interrupted Alarm Sound: Yes
Sampler Operation: Continued Alarm Sound: No Action Message:
Action Message: “Turn the main unit power switch off. Replace the Execute the Weekly Rinse.
piercer. Then, reset the piercer counter in the counter Press [Execute] button.
screen of the maintenance menu.” Weekly Rinse dialog will appear.
Help [Execute]: Perform Weekly Rinse sequence and reset the counter.

6.3.11.2 Execute Weekly Rinse

Description: Informs the time for Weekly Rinse.

Purpose: To inform the user that it is time for Weekly Rinse and
prompt to perform the rinse. Analysis is available.
Method: If the number of operations is beyond 1200 after last
Weekly Rinse sequence performed, it is informed to the
user.
XS’s Action: Status: Ready Data Mask: No
Sampler Operation: Continued Alarm Sound: No
Action Message: “Execute the Weekly Rinse.”

NOTE::
When Weekly Rinse is performed, cycle conter for this warning
message is reset automatically.

XS Series S/M 6-43

 August 5, 2008

6.3.11.4 Exchange the Air pump 6.3.11.5 Expired Reagent [CELLPACK(EPK)]

6.3.11.6 Expired Reagent [SULFOLYSER(SLS)]
Description: Informs the time for Air Pump replacement. Analysis is 6.3.11.7 Expired Reagent [STROMATOLYSER-4DL(FFD)]
available. 6.3.11.8 Expired Reagent [[STROMATOLYSER-4DS(FFS)]
Purpose: To inform the user that it is time for Air Pump 6.3.11.9 Expired Reagent [CELLSHEATH(C)(CSC)] (XS-1000iC only)
replacement.
Method(Cause): If the number of Air pump operations is beyond 30,000 Description: Informs that Reagent expires.
when Main Unit power is turned on or during Air Pump Purpose: To prevent the use of expired Reagent
operation, the error is detected. Method: Compare the expiration date which was set when
XS’s Action: Status: Ready Data Mask: No Reagent was replaced and current date. If the expiration
Sampler Operation: Continued Alarm Sound: No date is over current date at the following timing, it is
Action Message: Turn the main unit power switch off. Replace the air informed.
pump. Then, reset the air pump counter in the counter 1) Just before Blank Check
screen of the maintenance menu. 2) Before Sample Aspiration after Start switch pressed
Action to be taken: 3) Just before Order Inquiry prior to Sample Aspiration
Replace Air pump unit and reset Cycle Counter XS’s Action: Status: Ready Data Mask: No
Sampler Operation: Depends on setting of Sampler Stop
NOTE: Method
This indication is for informing users the time for Air pump Alarm Sound: Yes
replacement and it doesn’t restrict analysis operation. Action Message: “Replace Reagent.”
Help [Execute]: Along with Reagent replacement, enter new Reagent
information and run Reagent Replacement sequence.

XS Series S/M 6-44

6.3.11.9 Right side cover is open. 6.3.11.10 Right side cover has opened.

Description: Right side cover of analyzer is open. Description: Right side cover of analyzer has opened during analysis
Purpose: Check if the right side cover is open/ close in Ready operation.
status. If it is open, restrict analysis operations to ensure Purpose: Check if the right side cover is open/ close during
the safety of users. analysis operation. If it opens, analysis operations are
Method(Cause):Every 100ms in Ready Status stopped urgently to ensure the safety of users.
if it is open for 300 ms consecutively, analysis operations Method(Cause): Monitor the open/ close sensor of right side cover
become unavailable. (photo interrupter) every 100 ms during analysis
XS’s Action: Status: Not Ready Data Mask: No operation.
Sampler Operation: Continued Alarm Sound: No If it opens for 300 ms consecutively, the error is
Action Message: “Right side cover is open. Please close it.” detected and analysis sequences are stopped urgently.
Cause: 1) Right side cover is open. XS’s Action: Analysis Operation: Emergency Stop, Next analysis is
2) Defect in the open/ close sensor of right side cover not available
(photo interrupter) Data Mask: No Sampler Operation: Interrupted
Action to be taken: 1) Close right side cover. Alarm Sound: Yes
2) Check the status of open/ close sensor (photo Action Message: Right side cover has opened.
interrupter). Please close it. Then, turn the main unit power switch off,
then turn on.
NOTE: Cause: 1) Right side cover has opened.
When “Right side cover has opened.” error (opened during 2) Defect in the open/ close sensor of right side cover
operation) is active, “Right side cover is open.” error (opened in (photo interrupter)
Ready status) is not monitored. Action to be taken:
Check the status of open/ close sensor (photo
interrupter) and power OFF/ON the Main Unit.

XS Series S/M 6-45

6.3.11.11 Tube Holder has opened. (XS-1000i)

Description: During analysis operation, Sample Set Unit stays open

at the timing Sample Aspiration which moves down the
piercer needle, should be performed.
Purpose: To avoid injury (contamination) of users caused by
malfunction of Drive Mech, including piercer needle.
Method(Cause): Check that Sample Set Unit stops in place during
up-down movement of WB aspiration piercer, by
monitoring the sensor status (whether photo interrupter
is shielded).
XS’s Action: Status: Not Ready Data Mask: Yes
Sampler Operation: Interrupted Alarm Sound: Yes
Action Message:
“Tube Holder has opened.”
Cause: 1) Foreign objects around Sample Set Unit or in Drive
Mech cause malfunction of Sample Set Unit.
2) Defect in Drive Mech of Sample Set Unit, such as
motor trouble
Action to be taken:
1) Remove foreign objects and check Drive Mech
operation.
2) Find out defect area and take the necessary action
(e.g. parts replacement).

Figure 6-31 Tube Holder

XS Series S/M 6-46

6.3.12 Host Computer (Standard and DPS Format) Massage 6.3.12.4 Response Time Error!

6.3.12.1 Off Line (DSR Off)! Condition The message is displayed when receiving 4th NAK from the
host computer after sending text data on serial
Condition The message is displayed when control signals of Serial Port communication Class B.
(DSR) are not active on serial communication. Action The transmission will be aborted.
Action The transmission will be aborted.

6.3.12.5 Response Code Error!

6.3.12.2 Response Time Error!
Condition The message is displayed when receiving responses other
Condition1 The message is displayed when text data is not received than ACK/NAK from the host computer after sending text
from the host computer 30 seconds after making inquiry on data on serial communication Class B.
serial communication. Action The transmission will be aborted.
Condition2 The message is displayed when ACK/NAK is not received 30
seconds after sending text data to the host computer on
serial communication Class B. 6.3.12.6 NOT STX
Condition3 The message is displayed when data size which is
transmitted or received is different from specified data size. Condition The message is displayed when the head of text data
Action The transmission will be aborted. Under condition1, order received from host computer is not “STX(0x02)”.
inquiry of corresponding samples will be aborted. Action The transmission will be aborted.

6.3.12.3 Can't Send TEXT 6.3.12.7 NOT ETX

Condition The message is displayed when a frame error, a parity error Condition The message is displayed when the end of text data received
or an over-run error is detected at sending text data to the from host computer is not “ETX(0x03)”.
host computer on serial communication. Action The transmission will be aborted.
Action The transmission will be aborted.

6.3.12.8 Host Connection Error!!

Condition The message is displayed when communication with host

computer is not established for sending/receiving text data
on TCP/IP communication.
Action The transmission will be aborted.
6.3.12.9 Receive Error
XS Series S/M 6-47
 6.3.12.12 Rack tube pos does not match Host Computer
Condition The message is displayed when specified size data is not Message Rack tube pos does not match Host Computer. This sample
received from host computer because of TCP/IP will be measured using rack tube pos with default
communication error and etc. on TCP/IP communication. demographic information
Action The transmission will be aborted. Condition The message is displayed when rack No. / tube position
received from the host computer is different from inquired
No. at order inquiry. (When the inquiry key is rack No./ tube
6.3.12.10 Send Error position on sampler analysis.)
Action The transmission will be aborted.
Condition The message is displayed when specified size data is not
sent to host computer because of TCP/IP communication
error and etc. on TCP/IP communication.
Action The transmission will be aborted.

6.3.12.11 Sample ID# does not match Host Computer

Message Sample ID# does not match Host Computer. This sample
will be measured using sample tube ID# with default
demographic information
Condition The message is displayed when receiving sample No. is
different from the inquired one at order inquiry. (At inquiring
on manual analysis or when the inquiry key is sample No.
on sample analysis.)
Action The transmission will be aborted.

XS Series S/M 6-48

6.3.13. Host Computer (ASTM Format) Message 6.3.13.5 Sample ID# does not match Host Computer.

6.3.13.1 There isn't astm script file Message Sample ID# does not match Host Computer. This sample will be
measured using sample tube ID# with default demographic
Condition The message is displayed when ASTM script file does not information.
exist in the install folder. Condition The message is displayed when receiving sample No. is
Action The transmission will be aborted. different from the inquired one at order inquiry. (At inquiring on
manual analysis or when the inquiry key is sample No. on
sample analysis.).
6.3.13.2 Response Time Error! Action The transmission will be aborted.

Condition The message is displayed when text data is not received

6.3.13.6 Rack tube pos does not match Host Computer.
from the host computer 30 seconds after making inquiry.
Action The transmission will be aborted. Message Rack tube pos does not match Host Computer. This sample will
be measured using rack tube pos with default demographic
information.
6.3.13.3 Response Record Error! Condition The message is displayed when rack No./ tube position
received from the host computer is different from inquired No.
Condition1 The message is displayed when the text data is not received at order inquiry. (When the inquiry key is rack No. / tube
from the host computer because of a communication error and position on sampler analysis.)
etc. Action The transmission will be aborted.
Condition2 The message is displayed when the patient record or the order
record is not included in the text data received from the host
computer at order inquiry. 6.3.13.7 Referent rack tube pos of inquiry has returned from host
Action The transmission will be aborted. computer.

Message Referent rack tube pos of inquiry has returned from host
6.3.13.4 Impossibile Inviare TEXT computer. Rack tube pos at inquery is used.
Contdition The message is displayed when rack No./ tube position
Condition The message is displayed when the text data is not sent to the received from the host computer is different from inquired No.
host computer because of a communication error and etc. at order inquiry. (When the inquiry key is rack No. / tube
Action The transmission will be aborted. position on sampler analysis.)
Action The transmission will be aborted.

XS Series S/M 6-49

6.4 Error Codes

Fllowing table shows the Error codes for XS Series and SNCS parameters.
Category Category Parameter1 Parameter2
Error Description Error Code
-1 -2 XXXXXX ZZZZZ
Pneumatic Errors
Pressure (MPa)
113 Pressure
0.06MPa Error 113030.XXXXX.ZZZZZ Sequence #
Value
11
Vacuum (MPa)
114
-0.03MPa Error 114010.XXXXX.ZZZZZ Vacuum Value Sequence #
Others
119
Pressure Lower Error 119010
Temperature Error
Env Temp High 122510.XXXXX.0 Temperature 0
122
Env Temp Low 122515.XXXXX.0 Temperature 0
FCM RU TEMP HIGH 123220.XXXXX.0 Temperature 0
123
FCM RU TEMP LOW 123225.XXXXX.0 Temperature 0
12 RH Temp High 125020.XXXXX.0 Temperature 0
125
RH Temp Low 125025.XXXXX.0 Temperature 0
ENV THERM SENS ERR 127320.XXXXX.0 Temperature 0
RH Therm Sens ERR 127420.XXXXX.0 Temperature 0
127
FCM SHEATH SENS ERR 127600.XXXXX.0 Temperature 0
Env Therm Sens ERR 127900.XXXXX.0 Temperature 0

XS Series S/M 6-50

 Category Category Parameter1 Parameter2
Error Description Error Code
-1 -2 XXXXXX ZZZZZ
Chamber Errors (Reagents)

131 Chamber CELLPACK(EPK) Error 131020 0 0

Replace Container CELLPACK(EPK) 131029 0 0

Lyse Stain Error

13 Replace Container STROMATOLYSER-4DL(FFD) 133140 0 0

133
Replace Container STROMATOLYSER-4DS(FFS) 133150 0 0

STROMATOLYSER-4DS(FFS) Aspiration Error 131100 0 0

Hgb Lyse Errors
134
Replace Container SULFOLYSER(SLS) 134000 0 0
Chamber (Drain) Errors
Waste Chambers
Waste Chamber 1 Not Draining 141001 0 0
14 Waste Chamber 2 Not Draining 141002 0 0
141
RBC/HGB CHAMBER ERROR 141010 0 0
WBC CHAMBER ERROR 141011 0 0
Exchange Waste Tank 141190 0 0
Sample Aspiration
Sample Not Asp Error 161000 0 0
16
161 Short Sample 161010 0 0
Blood Asp Sensor Error 161100 0 0

XS Series S/M 6-51