Cummins CDUC

(NPower) -
Product Support
Training
Jake Guentzel & Chris Robinson &
Wendy Peters
31 March 2020

IMPORTANT: PLEASE MUTE YOU PHONES

ATTENTION: THIS CALL IS BEING RECORED

Internal Use only

Training Agenda
 Who/What is Cummins CDUC (NPower) &  Technical Information
brief history • Capture File database
 Cummins CDUC (NPower) Product • Capture File discussion
Portfolio • EControls Calibration & Software
• Gaseous Genset
 Training
• Diesel Gensets
• Legacy
• Control Upgrade Kits & Networking
• EICS
• Fire Pumps
• Networking
 Product Literature
 Support Process
• Model Naming (Legacy vs New)
• Support Process Parts / Warranty
• CDUC (NPower) data tag review
• Diagnostic Support and Technical Questions
• Searching QSOL for literature
• Swimlane Overview
• Searching Power Suite for literature
• Level 3 – Engagement Process and Contacts
• Searching CGT website for literature
• Improvement Action
• Searching GCE website for literature
• Additional Resources

Cummins Internal Use Only 2

Custom Design Upfit Center (CDUC)
Facilities – De Pere, Wisconsin
•Manufacturing Cells for various products
•Test – Engine Dynos and Load Banks
•Includes 4 test cells with skilled technicians
•Warehousing and logistics
•Enclosure assembly crane bay

Comprehensive capabilities
•Sales and customer support
•Engineers, designers, tech specialists
•Application Engineering on-site to validate Cummins IQA requirements
•Order and project management for new product developments
•Supply chain and production planning

Engineering design for new products

•Power Generation
•Fire Pump
•Rail
•Customized OEM

Service and Parts Support

•Worldwide Distributions support for Cummins components
•Warranty policy alignment with Cummins Power Systems (CPS)

Cummins Internal Use Only 3

 Who/What is CDUC (NPower)?
CDUC Products GenSet Production Timeline

Product Design and

Regulatory time line
next slide
1984 1990 2011 2015
Built gensets Cummins Great Lakes NPower CSSNA
from service shop breaks ground established by
and Brooks Tractor (fully owned subsidiary of
owner/principle
- Kohler arguably both largest Cummins engines)
Customer and supplier
- Marathon alternators and
AC Gentrol controls until Current day CDUC
Onan acquisition

Cummins Internal Use Only 4

 CDUC Product Design Model
Implementation Timeline
Full Factory Support

2013 2017- CM20/25 KW 2019-2020

2011 2015 Kubota
On-Site Legacy Commissions on-Site 2018 Diesel
QSB5 T4 Gen Set
QSZ13 T3 Gen Set
Testing included GTA50 from 725-750kW GTA38EICS
Compliant Capable GTA28 from 450-500kW T4 QSL9
GFGC GTA855E – Certified Catalyst GTA50-EICS
Emissions Start-up GFEB KTASLB - Lean Burn GTA855 EICS
at 300 KW

Note: Certifications drive specific regulations and components and have

been validated to conformance to the Regulatory standards.- UL2200 -
CUL Canada and United States Underwriters Laboratories
CSA – Canadian Standards
Cummins Internal Use Only 5
Gaseous
Gensets

Cummins Internal Use Only 6

CDUC (NPower) Product Portfolio
PSI ENGINES: 150-200 kW Rich Burn
 GFPA
• 150 kW NG / 140 kW Propane
• PSI 8.8 engine
• EPA stationary emergency emissions certified
- PSBU released C150N6 to replace

 C200N6 OR GFPC
• 200 kW NG / 180 kW propane
• PSI 11.1 engine
• EPA stationary non-emergency emissions certified

 ALL PSI Models

• PCC1302, PCC2300 or PCC3.3 controls options
• CGT Alternator
• Software: GCP or 4G EControls software

Cummins Internal Use Only 8

CDUC (NPower) Gen Sets - LEGACY
 C250N6 OR GFBC – Rich Burn
• 250 kW NG (150MOH)
• Cummins GTA855E engine
• EPA stationary emergency certified with catalyst
• PCC1302, PCC2300 or PCC3.3 controls options
• CGT Alternator
• Software: INSITE

 C350N6 OR GFEB – Lean Burn

• 350 kW NG
• Cummins KTA19-SLB engine
• EPA stationary emergency certified – no catalyst
• PCC2300 or PCC3.3 controls options
• CGT Alternator
• Software: INSITE

Cummins Internal Use Only 10

 CDUC (NPower) Gen Sets – Compliant Capable LEGACY
C400N6 - C450N6 - C500N6B (GFGA-GFGB-GFGC)
• 400 kW 450 kW 500kW
• Cummins GTA28 engine (Clovis Plant)
C585N6 - C630N6 – C690N6 (GFJA-GFJB-GFJC)
• 585 kW 630kW 690kW NG - Propane
• Cummins GTA38 engine (Clovis Plant)

C690N6 - C760N6 – C835N6 –(GFLA-GFLB-GFLC)

• 690 kW 760 kW 835kW - NG
• Cummins GTA50 engine (Clovis Plant)

• All LEGACY Models:

• EPA stationary compliant capable

• PCC2100, PCC1302, PCC3.3 controls
• CGT Alternator
• Software: Gill AFP Software

 COMPLIANT CAPABLE (CC)

• INITIAL EMISSIONS START-UP ONSITE
• EMISSION RE-TESTING EVERY THREE YEARS

Cummins Internal Use Only 11

CDUC (NPower) Gen Sets – EICS Controlled Rich Burn
 C250N6 SPEC A
• 250 kW
• Cummins GTA855E engine
• EICS fuel control system Q1 2020 - pending
 C300N6 SPEC A
• 300 kW
• Cummins GTA855E engine

 C400N6 SPEC A - C450N6 SPEC A -C500N6 SPEC A

• 400, 450, 500 kW
• Cummins GTA28E engine
 ALL EICS Models – SPEC A
• Factory designed EICS fuel control system
• EPA stationary emergency certified
• PCC3.3 paralleling controls
• CGT Alternator
• Software: EControls 4G-EICS

Cummins Internal Use Only 12

EICS Controlled Rich Burn Gen Sets
 C500N6 - C550N6
• 500, 550 kW standby, 500 kW DRP
• 335 kW propane rating
• Cummins GTA38E engine
• EICS fuel control system
• EPA stationary non-emergency certified
• PCC3.3 paralleling controls
• CGT Alternator
• Software: EControls 4G-EICS
 C600N6 - C650N6 - C750N6
• 600, 650, 750 kW standby, 600, 700kW DR
• Cummins GTA50E engine
• EICS fuel control system
• EPA stationary non-emergency certified
• PCC3.3 paralleling controls
• CGT Alternator
• Software: EControls 4G-EICS
Cummins Internal Use Only 14
 Diesel
Gensets

Cummins Internal Use Only 17

CDUC Commercial Mobile
 CM20/CM25
• 25 kW T4F mobile only certified
• Kubota T4F 2.4L engine
• NO DEF or exhaust system cleaning required
• PCC1302
- Remote HMI shipped loose
- Local and remote start/stop
• Options
- Protective enclosure
- Slide rails
- Coolant heater
• CGT Alternator

Cummins Internal Use Only 18

CDUC Diesel Models
 C130D6B Diesel Mobile
• 120 kW T4F mobile only certified
• Cummins T4F QSB4.5 engine
• PCC3.3 MLD
• CGT Alternator
• 100 gallon fuel tank maximum
• Software: INSITE

 C275D6D
• 260 kW T4F mobile/stationary certified
• Cummins T4F QSL9 engine
• PCC3.3 MLD
• CGT Alternator
• 550 gallon subbase tank in development
• Software: INSITE
Cummins Internal Use Only 19
CDUC Diesel Mobile -
Various QSB5 Projects

Customer specific built

specs, one-off or small

production for specific

customers

(e.g. Medical Imagining

Trailers & MI-JACK)

Cummins Internal Use Only 21

Control Upgrade Kits &
Networking

Cummins Internal Use Only 22

 PCC3300 Control Upgrade Kits
CDUC Developed Conversion Kit:
• No Instruction Sheets
• Schematic A058Z039 is on QSOL, located under the Common
Documents, when searching any Model under the NPower plant
• Kits are not CPS products, the PNs are not found via a QSOL
convectional search
• This is a DBU kit, to be ordered from DBU via BMS
• Refer to PPC 5809 for details
• PCC3300 MLD (Masterless Load Demand) controls – It allows
multiple sets paralleled together to add or subtract from a common
bus based on site load. (Relays and E/O breaker to be added if
want paralleled sets.)
PCC3100 to PCC3300 Controls upgrade kits
PPC PN
PPC conversion
5809 Engine Model Kit
Number
PPC Title
PC3300 Upgrade kits (from PC3100) QST30 Mechanical A059J424
GTA 28/38/50 Mechanical A059J425
Cummins Central is pleased to announce three new Electronic Engine -Most QS
PC generator control upgrade kits. These kits have A059J423
PPC models
been designed for quick installation and integration Schematic Controls - All models A058Z039
Summary
on Cummins generator sets designed and built with
PC3100 control systems. 23
Cummins Internal Use Only
 Networking
ProtoAir W44 (FieldServer)

• Modus RTU to Modbus or BACNet

• Cummins CDUC (NPower) released to kit sold as PN
A059J208 (Vendor PN, FPA-W44-1740) ProtoNode N34
• CPS does not recognize this device, This is not a
CPS part number. • Superseded to ProtoAir W44
• Supported by Cummins Care Level 3 • Modus RTU to Modbus or BACNet
• A064T141 PROTOAIR FPA-W44, MAPPING • Cummins CDUC (NPower) released to kit CPS
• A064T142 PROTOAIR W44, START-UP does not recognize this device on QSOL or
normal support channels today.
• Supported by Cummins Care Level 3
• This is a different device than the (ProtoNode
N35) that CPS provides.
• A064T139 PROTONODE N34, MAPPING
• A064T140 PROTONODE N34, START-UP

Cummins Internal Use Only 24

Fire Pumps

Cummins Internal Use Only 25

 CDUC - Fire Pumps
Fire Pumps

• Supported by CDUC (Technical, Parts,

Warranty) 1-800-236-9750
• Literature available on:
• QSOL
• Cummins.com
(https://www.cummins.com/engines/fire-
pump-drives)

Currently, NOT
support by
Cummins Care
Cummins Internal Use Only 26
Product Literature

Cummins Internal Use Only 27

CDUC Gen Set Model Naming kW/kVa
Fuel
Type
Engine Model Model Name
Legacy N
Model S

. Regulated Products
EPA SI NSPS
CDUC Model Names: 130/163 P 11.1L C200N6 GFPC A
140/175 P 8.8 PSI GFPA GFPA
A
150/188 NG 8.8 PSI GFPA GFPA
• CDUC has also changed it 200/250 NG 11.1L C200N6 GFPC A
genset model naming 250/312 NG GTA 855e C250N6 GFBC A
250/312 NG GTA 855E C250N6 SPEC A N/A
structure to align with new
300/375 NG GTA 855E C300N6 SPEC A N/A
model names of CPS (circa
335/419 P GTA 38E C500N6 SPEC A A
2016) N/A
• Legacy model name GF or 350/437 NG KTA19G (SLB) C350N6 A
GFEB
GC (circa 2012-2016) 450/562 NG GTA 28 C450N6 GFGA
• Legacy model names GTA 500/562 NG GTA 28 C500N6B GFGB A
prior to 2012 450/562 NG GTA 28E C450N6 SPEC A N/A
500/625 NG GTA 28E C500N6B SPEC A N/A A
500/625 NG GTA 38E C500N6 SPEC A N/A A
550/688 NG GTA 38E C550N6 SPEC A N/A
600/750 NG GTA 50 C600N6 GFLA A
600/750 NG GTA 50E C600N6 SPEC A N/A
650/813 NG GTA 50 C650N6 GFLB A
650/813 NG GTA 50E C650N6 SPEC A N/A
750/937 NG GTA 50 C750N6 GFLC A
750/937 NG GTA 50E C750N6 SPEC A N/A

Cummins Internal Use Only 28

CDUC (NPower) GenSet data tag
Other Useful information:
Genset Model Name
and Spec  Mfg Date
 Search by  Frequency (Hz)
Plant/Model/Spec  RPM
 Duty
 Fuel Type
Engine Model and ESN
(Engine Seral Number)  Fuel Consumption
 If Cummins Engine:  kW
Search QSOL by ESN  PF
 If PSI engine: Search by  Voltage
Plant and Engine Model
 Alternator Make/Model/Serial

29
 CDUC (NPower) GenSet data tag
S/O#: (e.g. Sales Order #)
• Currently not useful for common
resources
• This is a One BMS work order from
F7- or CDUC

CAPTURE FILE:
• CDUC uses a Capture File
PSN: database, to allow a PCC to be
(e.g. Package Serial Number) calibrated. Locate the respective
• Currently this serial capture file part number to
number is not searchable program a PCC using the Overlay
– but will be used in the Capture file feature in InPower.
future when BOM content
for manufactured or upfit
products which will be
uploaded to QSOL-
Coming in 2020
Cummins Internal Use Only 30
CDUC (NPower) Engine data tag
Engine Model and ESN (Engine
Seral Number)
 PSI Engine – 5.7L, 8.8L, 11.1L

Engine Model and ESN (Engine Seral Number)

 Kubota Engine – Begins with 7 followed by H,
J or K – Located on valve cover

Engine Model and ESN (Engine Seral Number)

 Cummins Engine

Cummins Internal Use Only 31

 QSOL Genset literature – with Model/Spec
Genset Model Name and Spec
 Search:
Plant – NPower
Model – C600N6 / GFGA
Spec – SPEC A
 Documents:
• Operator Manual and
Service Manual, Control

Cummins Internal Use Only 32

QSOL Engine literature - Cummins engine

Engine Serial Number

 Enter ESN > Service on
top bar > select various
tabs for service and
diagnostic information
 EICS E-controls
technical manuals will
eventually be included
for Cummins Engines by
ESN

Cummins Internal Use Only 33

QSOL - Cummins engine Upfits

Engine Serial Number

 Enter ESN > Select
Part > Parts Catalog >
Display Upfits
 Display Upfits shows
parts added by the
upfitting plant. (Refer to
‘Dataplate’ tab for more
info on the original and
upfit plants.)

Cummins Internal Use Only 34

 QSOL / parts.cummins.com- Engine Parts

 Cummins Engine ESN

 ESN is in QSOL will provide

engine related parts content
Cummins engines by
searching by ESN

 Cummins Engine ESN

 Parts.cummins.com is an additional
resource for Cummins parts & related
information

Cummins Internal Use Only 35

QSOL Engine literature - Non-Cummins engine

Genset Model Name and

Spec
 Search:
Plant – NPower
Model – PSI 11.1
Spec – no spec
 Documents:
• Operator Manual and
Service Manual,
Control

Cummins Internal Use Only 36

 QSOL Literature Search - Advanced Search
QSOL Literature
Search

Advanced
Search:

Plant: NPower

Keyword: Engine
Model (e.g. 855)

Cummins Internal Use Only 37

QSOL CGT Search
Genset Model Name
and Spec
Plant – CGT
Model – e.g. UC
Spec – no spec

 Documents:
• Operator
Manual,
Instruction
Sheets,
Bulletins, etc.

Cummins Internal Use Only 38

QSOL T-0xx Application Engineering Manuals

Application Manuals: T-030, T-016, T-

034, T-011, T-037, T-040
This information can be found under and
Model under the NPower Plant on QSOL
 Query on plant and select NPower
and then Search by model on GenSet
Data Tag
 Can answer general questions, not
questions related to CDUC products
Cummins Gen Set Common Manuals
for Gen Sets – An abundance of great
information for service technicians
Cummins Internal Use Only 39
 QSOL – Search for Networking devices
Literature Search
Advanced Search:
Plant – NPower
‘Keyword’ search =
“proto”
 Results show mauls for
ProtoAir and
ProtoNode N34

Cummins Internal Use Only 40

Power Suite – Library Current Production
Current Production
Select Library > Genset Search
by Model tab > Enter Genset
Model
 Select the Model in the search
results (e.g. C250N6)

Cummins Internal Use Only 41

 Power Suite – Library Current Production
 After selecting the Model in the search results
(e.g. C250N6) select any tab for more
information. The most beneficial for diagnostic
support
 Specification & Data Sheets
 Wiring Drawings

Cummins Internal Use Only 42

 Power Suite – Library Obsolete
Obsolete Models:
Select Library > Generator Search >
Obsolete Models > Select respective tab
(60Hz Diesel, 60Hz Natural Gas, etc.)
 Select the Model in the search results
(e.g. GFBB, GFJB, & etc..)

Cummins Internal Use Only 43

 CGT – NEWAGE Stamford AvK website

https://www.stamford-
avk.com

Download:
 Data Sheets
 Application Notes
 White Papers
 AVR Manuals
 Owners Manuals

Cummins Internal Use Only 44

Global Customer Engineering Website

https://gce.cummins.com/

Data:
• AEBs / CEBs MABs
• Search by document # or by
engine Model

Cummins Internal Use Only 45

Additional Resources – ATS Group
A BOX site for the ATS group, has been created to house literature from CDUC
products:
 Some literature is duplicate on what is on QSOL
 Some is pending release on QSOL
 Some is miscellaneous documents related to the product

Location:
Box\Advanced Technical Support\Technical
Information\Product Information\Power
Systems\Power Generation Technical
Information\NPower Natural Gas

Cummins Care Internal Use ONLY

46
Technical Information

Cummins Internal Use Only 47

 Capture File data base Capture File Part Number
Engine Model
CDUC utilities a Capture File database, to allow a PCC
to be calibrated. Locate the respective capture file part
number to program a PCC using the Overlay Capture file
feature in InPower.
 Two methods to locate the respective Capture File
1. Capture file part number located on the data tag,
when applicable.
2. Refer to the PCC Capture Files Master.xlsx to sort
by; engine model, PCC control type, kW, and voltage.
 Short Term solution: Database located on box -
Box\Advanced Technical Support\Technical
Information\Product Information\Power
Systems\Power Generation Technical
Information\CDUC\Capture Files
 Long Term Goal: Downloadable by field technicians kW, Voltage, PCC
from the InCal website.
Cummins Care Internal Use ONLY 49
E-Controls – EICS, GCP, & 4G Calibrations
EICS ECM Calibrations GCP/4G ECM Calibrations
 Short Term: Box\Advanced Technical Support\Technical  ECM supplied from CDUC (PSI)
Information\Product Information\Power Systems\Power with calibration installed
Generation Technical Information\CDUC\Econtrols files
 The ECM calibration is owned by
 Level 3 Specialists: Chad T or Ryan K – for EICS calibration PSI.
support
 CDUC does not maintain or have
 Possible Long Term: QSOL – Pending Release on Calibration calibrations for the ECM.
Downloads

Cummins Care Internal Use ONLY

53
 Software: 4G-EICS, 4G, & GCP Software
 EICS ECM Software  GCP/4G ECM Software
 Available on Cummins Software Shelf  Available on Cummins Software Shelf
• Search 4G-EICS • Search 4G or GCP

 4G EICS Password: A0UA-JFQG-VACJ-MAU2  GCP Display password: NQUX-VK2M-FF3K-XDCJ

 4G Display password: 1BZI-2TOY-EKHF-CHCK

Related KMS Topics:

• E-Controls software (Types: PSI Display, GCP Display, 4G
Display, and 4G-EICS) software and support information
• ECOM driver switcher
Cummins Care Internal Use ONLY 55
EControls Software 4G vs. GCP
What software to use:
 Primarily based on build date, new gensets use the new 4G software.
 Simplest way to determine what software is needed is to read the tag on the engine ECM
 A ECM that uses 4G will be marked with 4G on the tag

Cummins Internal Use Only 57

Training

Cummins Internal Use Only 58

 Training – Legacy Emissions Ready
Cummins Service Training – Training Programs Cummins Service Training – Training Programs
 No classes currently available  In development by Cummins
Self Directed Training Recommendations: Self Directed Training Recommendations:
 A059J602 Gill Setup Work Instructions NPower Gen Set  A058M280 MANUAL, EICS DIAGNOSTICS & CONTROL
Legacy CC units NPOWER UNITS
 A059J603 KTA19SLB Gen Set Emissions Startup Work • Currently a draft copy, some conflicting information in
Instructions - NPower unit manual (work in progress)
 A059J604 GTA855E Gen Set Emissions Start-up Work  AEB – CEB00736 G-Drive with FW Murphy Engine,
Instructions C250N6 NPower unit Integrated Control System: GTA855E, GTA28E, GTA38E,
Other similar or relevant training: GTA50E – Electronic Features Technical Interface
Package
 2003-05Q Cummins Industrial Gas Carbureted  AEB – CEB00317 Industrial Natural Gas Setup Procedure
Qualification * for Commissioning of Natural Gas Engines with Murphy’s
 2007-31Q Industrial Gas CM558 AFR SLB & E EICS
Qualification * Other similar or relevant training:
• Not a direct CDUC product qualification class. This  2015-26Q KTA19 G CMEICS K123 Qualification *
class discusses theory, gas analysis training, and * Industrial Oil & Gas engine, covers upfitted engine
components of gaseous engines with the EICS, with a portion of the course covers the
 Self Directed Training – recommendations: EICS control and theory.
• Refer to QSOL for manuals based on Engine or
Genset model name including PSI and Kubota and
ProtoAir and Protonode
Cummins Internal Use Only 59
Training – All others

 PSI 5.7L, 8.8L & 11.1L

 CM20/CM25
 Custom build QSB5
 PCC3300 Upgrade Kits

Cummins Service Training – Training Programs

 No classes currently available

Self Directed Training – recommendations:

 Refer to QSOL for manuals based on Engine or Genset model name

Cummins Internal Use Only 63

Support Process

Cummins Internal Use Only 64

CDUC (NPower) Technical Support Process - KMS
 The Engine Serial Number is recommended to be entered as the Serial # on the CCR
 The Genset Model/Spec should also be recorded in the CCR
Diagnostic Support and Technical Questions for
Power Gen products built at the CDUC or NPower plant Level 0
(De Pere, WI) is supported by Cummins Care L1, L2,
800-CUMMINS
and L3. The customer should NOT be redirected back to
the NPower factory or directly to individuals at the Level 1
NPower factory. ESCALATION

IMPORTANT: When working on CDUC products, it may Level 2

be a common practice to be provided the generator ESCALATION
model name (e.g. GFGA, C230N6A, CM20) or the
Level 3 / Specialists
alternator serial number (e.g. Stamford: X16H335022) -
ENGAGEMENT
however for CDUC products, all databases require the
ESN (Engine Serial Number) to properly identify any part CDUC Product Support
for a given CDUC product. The ESN is recommended to
be entered in the product Serial # field on the CCR.

Cummins Internal Use Only 67

 Level 3 CFSEs - Engagement Process and
Contacts Level 3 Specialists
 HHP NG Engine issues – Chad T, Clyde C, Jake G
Level 0  Networking: Josiah A, Tim T, Dan E
800-CUMMINS  PCC Controls: Jason R, Josiah A, Chris R, Kevin G
Level 1  “EControls”: Ryan K
ESCALATION

Level 2 CDUC Product Support: 1-800-236-9750

ESCALATION  Networking: Paul Vandenplas & Tyler Bonk
Level 3 / Specialists  3300 Control Conversion: Paul Vandenplas &
ENGAGEMENT Tyler Bonk
CDUC Product Support  PSI engines and Kubota Engines: Jeremy
Wiitala & Brian Rittich

Cummins Care Internal Use ONLY

68
Swimlane – Technical/Parts/Service

Embedded
Visio

Cummins Care Support of CDUC NPower Products

Customer
Customer contacts Customer provided Customer provided Customer provided Customer provided Customer provided
Cummins Care solution solution solution solution solution
Customer solution
provided

Escalation

Local Distributor
needed: 1-866-
Local Distributor Obtain parts,
Cummins
Parts Department repair customer
Local Distributor unit, complete
aides in parts
provides service warranty work.
lookup and
ordering

N Power/CDUC
Product Support Assist with parts Provide warranty

Support
Product
Leads discussion
aides in parts identification, authorization
and assists with
lookup and procurement and number as
integration issues
ordering pricing required

Transfer to Local
Distributor Parts
Department

Yes

Parts lookup/ Transfer Customer

ordering needed? No to Level 2

Yes

Identify if you are

Care Level 1
speaking with a
service provider Is it a Cummins Engine? Transfer to CDUC/
e.g. QSB4.5, QSL9, QSZ13, GTA855, No NPower Support
KTA19, GTA28, GTA38, GTA50 1-800-236-9750
Yes

PARTS
Ask for
ESN
Inquiry comes in to:
Type of Can agent Transfer customer
- L1 Diag
inquiry?
TECHNICAL solve issue?
No
to Level 2
- L1 PSI

NPOWER OR Custom
Design & Upfit Center
(CDUC) product FIELD SERVICE REQUEST

Transfer customer
to Local Distributor
No CCR
Required

Can agent
Yes
solve issue?

Care Level 2
No Transfer to L3

Consult with Yes

CDUC Product
Support 1-800-
236-9750 Consult with
Engine SN Starts with: Cummins Care

Care Level 3
KUBOTA: 7J, 7H, No Specialist or
PSI: 8.8L, 5.7L or EEIOH (11L) Service
Engineering

No

Provide diagnostic
Can agent
Yes assistance and
solve issue?
diagnostic plan

Internal to Cummins Care group ONLY

Internal to Cummins Care group ONLY 69
Improvement Actions
KMS
 KMS will be continued to be used for sharing of
information
• Continue to search KMS to support
• Continue to submit KMS topics as needed

QSOL Help Tickets

 CDUC is continuously improving existing
literature and adding new product literature
 If any thing is missing or not tagged correctly,
submit a QSOL ticket to remedy

Cummins Internal Use Only 70

Q+A

71
72
72
NPower GenSet
Parts and
Technical
Service
Training – CDUC
products
Wendy Peters
31-Mar-2020
Internal Use only
Gen Set Technical Training Agenda
1. Cummins NPower Product Portfolio – Overview – Separate
Slide Presentation found on KMS (care.cummins.com)
2. Additional Product information on 2020 Products Demand
Response Power (DRP) models and information
3. Common Installation issues
4. How to file NPower (CDUC) Warranty
5. Parts look-up
6. Engine warranty and Start-up

2
 Rich Burn DRP Additional Information Agency Listings
Support
documentation
Warranty/support

Additional information
Demand Response Power Rating – Spark Ignited Gas
• Applicable for supplying electrical power in parallel with Current genset ratings
commercially available power in variable and non- Standby DR
variable load applications. Rating Rating
• This fuel rating is intended for use in situations where Engine (kW) (kW)
power outages are contracted, such as in utility power 750 700
curtailment. GTA50E 650 600
• Engine operation is limited to a total of 500 hours per 600 -
year.
550 500
• Engines may be operated in parallel to the public utility
GTA38E 500 -
• up to 500 hours per year, with an average load factor
no greater than 80% of rated Demand Response *Evaluating 225 kW non-emergency rating
Power.
**Generac does not derate DR from standby rating
• Engines with Standby Power ratings available can be
run in Emergency Standby applications up to the Engine architecture currently not ideal for > 1000
Standby Power rating for up to 50 hours per year. The hours
customer should be aware, however, that the life of any
Vision/strategy: TBD
engine will be reduced by constant high load operation.
Confidential 4
Common Installation Issues

Gas supply Catalyst location Warranty / Startup

7
Reported Installation Issues
Gas supply Catalyst location Warranty / Startup

Pressure and flow requirements

• See Specification sheet
• On-engine regulator not provided for EICS
engines (855E-300, GTA28E, GTA38E, GTA50E)
- CDUC cannot maintain UL Listing while shipping
gas regulator which was not certified with the unit
– It would void the UL certification
- Specified and provided by the contractor

Node Required
Pressure
< 200 kW 7-11” WC
250-500 kW 15-20” WC
500-750 kW 14-20” WC
Internal Use Only 8
Reported Installation Issues
Gas supply Catalyst location Warranty / Startup

Pressure compensating regulator suggested

for EICS products
• Maintains constant engine inlet pressure
• DEPRs sensitive to over-pressure
• Higher cost
• Success with Itron

Cummins Internal Use Only 9

Reported Installation Issues
Gas supply Catalyst location Warranty / Startup
 Open genset configurations
• See General Arrangement drawings
• If the harness will reach, catalyst will
work properly
• Adequate venting should be provided
• Review of air flow should always be
evaluated at the job site
 Enclosed Set packages by CDUC –
Designed to include the required options to
satisfy performance criteria

Internal Use Only 10

CDUC Product Support Warranty policy
Support
Overview Warranty/support
documentation

Standard Warranty
Start date – Within 18 months of genset shipment from CDUC
*Date will extend if proof of long-term storage is provide
Automatically will be entered at 18 months from shipment unless started up
with proper paperwork submitted to CNPower Product Support.

Extended warranty
• Two year standard for standby (except DR-One Year)
• Can only extend warranty within 12 months of commissioning
• Five Year – offered on major components per Cummins policy
• CGT Generator End- Separate process for quoting is required
for extended warranty which may include photos and proof of
proper maintenance
Internal Use Only 11
CDUC Warranty Processing
Support
Overview Warranty/support
documentation

Warranty processing work Instructions OneBMS (CDUC products) training slides

Posted to QSOL as a General Document A064T325

Use the advanced search in QSOL on key words or Document number

Internal Use Only 12

NPower (CDUC) Warranty Summary
1. Cummins engine related engine parts and EICS control
issues thru Cummins – standard warranty processing
2. Controls related issue thru CPS – standard parts and
warranty processing to be streamlined in near future – too
many handoffs at this time
3. Alternator related issue thru CGT – standard warranty
processing – Pending - CGT is working on a streamlined
solution – For now – Follow no. 4 below:
4. Controls Interface and quality related issues including
manufactured parts thru CDUC (NPower) - See warranty
document linked to presentation

13
Parts ordering for NPower (CDUC) units
1. Cummins engine and EICS parts can be found by ESN in
QSOL (most are Natural Gas engine components and
can be purchase through MDC)
2. Interface and manufactured upfit parts thru CDUC
(NPower) instructions as follows:
a) Parts look-up in BMS
b) Service order look-up in BMS
c) Warranty Start look-up
3. Upfit parts look-up on upfit and manufactured units by
PSN - Coming soon in 2020 (waiting for IT support ?)

14
 Parts look-up NPower (CDUC)
1. Navigate to Product Service History
2. Enter query (f7) or Icon
3. Key in ESN (engine serial no.) in the
Product Serial No. field
4. Execute query (f8) or Icon
5. Highlight the De Pere WI line item to
access WO information
6. Select the Items tab to identify parts
information on the original
manufacturing work order
7. You can also query in the items
description tab if looking for specific
key word item
8. Most items are in order of
subassemblies groupings from BOM
explosion of components
15
Service order look-up NPower (CDUC)
1. Follow the same
procedure for
parts look up.
2. Service or work
order information
can be found by
Comment type
will identify the
Generator SN,
Catalyst SN as
well if you scroll
in the comment
text box

16
NPower (CDUC) Warranty/Start-up Example
1. Cummins engine related engine parts and EICS control issues
thru Cummins – standard warranty processing

Date in
Service

2. Start-up dates as it affects warranty period can also be found

by looking for the comment type
3. The date in service is key as the expiration and warranty
period is set based on this start-up date
Note: Extended warranty can only extend warranty within 12 months of
date in service/commissioning date
17
QSOL Engine Warranty & Start-up search
1. Timing appears to be an issue
with the updates and I am
looking into this to be sure it is
being populated.
2. Warranty coverage is being
harmonized with CPS
3. Warranty on the CGT is filed
separately and this information
is available, but not easily
accessible to all of distribution
at this time.
4. Extended warranty option after
unit is in service shall be
handled by customer location
service department which will
include purchasing the
Cummins engine process thru
Compass
5. The CGT warranty extension
can be purchased by the
customer location service
department but may be asked
to provide PM records and any
other start-up information so
they can provide a quote before
they will offer the extended
coverage.

18
Discussion and Follow-up Notes:
- THANK YOU FOR YOUR PARTICIPATION
- HOPE YOU FOUND THE INFORMATION HELPFUL
- PLEASE PROVIDE FEEDBACK IF ANY ADDITIONAL
TOPICS SHOULD BE POSTED OR EXPLORED
FURTHER

19
Q+A

22
23
23
CDUC / NPower
Gen Set BOM
(Bill of Material)
Inquiry -
Instructions
April 2020

Internal Use only

BOM inquiry on CDUC Work orders
 The objective is to communicate how to obtain a printed copy of the BOM for a CDUC built products.
 A majority of these requests for physical parts or quotes on the BOM’s may need to be handled by
CDUC until the BOM is placed on QSOL.
 Pricing in OneBMS should be checked as the volumes on non-production parts may vary due to
supplier pricing at certain break quantities.
 Note that pricing and availability on production parts will also have to be weighed before dispatching
parts to each branch for their customer. CDUC will make every attempt to review the needs with our
production team and will provide the best options to obtain and ship your requested parts.
 Access is needed and instruction on how to get a printed copy is included in this PPT instruction.
 There are a restrictions on who would be provided access to the OneBMS databases and may or
may not be granted. Who needs access and who will get access will need to be decided upon by a
employees manager and the BMS team who handles the access requests.

2
2
Bill of Materials (BOM)
Log on to OneBMS Production or OneBMS Legacy,
primary dependent of build date.
Genset build prior to ~ February 2017, generally
would be found on OneBMS Legacy

Locate the associate Work Order, under which the

unit was manufactured.
 Navigate to Service – ‘Customer Care’, ‘Maintain
Work Orders’, and ‘Service Lookup’

3
Bill of Materials (BOM)
Locate the associate Work
Order, under which the unit
was manufactured.
 Enter query (F7) or Icon
 Enter the ESN (engine
serial no.) in the ‘Product
Serial No.’ field under the
‘Unit’ tab
 Execute query (F8) or Icon
 Click on the line item with
a Customer of “DEPERE
WI CDUC” this will
highlight the line item,
 Select the “GO TO WO
######”
4
 Bill of Materials (BOM)
To print a pdf copy
 Select “Reprint
Invoice”

5
 Bill of Materials (BOM)
To print a pdf copy
To print a pdf copy select a Destination
Type of PREVIEW or LOCAL FILE
 With PREVIEW it will open a pdf copy
in the browser, which can be saved or
printed
 With LOCAL FILE you will need to
manually enter a destination folder
and define a name.
 There is an options for different
formats – a pdf is the default and is
recommended.

6
 Bill of Materials (BOM)
The pdf copy will include:
 Engine model name and serial
number
 Alternator model and Serial number
 Listing of the various part number
and a description, and quantities
used
 The part numbers listed can be
CPS, NPower (CDUC) or supplier
part numbers
 Every other page is the T&C

7
 Bill of Materials (BOM)
To view the list of parts
 Select “Items”

8
 Bill of Materials (BOM)
To view the list of parts

• This view lists all line items

of part number and
description of the original
manufacturing work order

• You can also query in the

items description tab if
looking for specific key word
item (F7 or icon)

• Most items are in order of

subassemblies groupings
from BOM explosion of
components
9
Bill of Materials (BOM)
To view and search the list of
parts

• You can query in the items

“Description’ tab if looking
for specific key word item
use (F7 or icon)

• Search by key word with,

the wild card character (%)
before and after.

• Execute query (F8) or Icon

10
Bill of Materials (BOM)
To view and search the list of
parts

 Example of search results

for %HOSE%

 To search by a new key

word, enter F7 or use Icon -
again

11
Q+A

12
13
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