Lenovo System x3550 M5

Installation and Service Guide

Machine Type: 5463

Note

Before using this information and the product it supports, read the general information in Appendix D
“Getting help and technical assistance” on page 957, Appendix E “Notices” on page 961, the safety
information, warranties, and licenses information on the Lenovo Web site at:
https://support.lenovo.com/documents/LNVO-DOCS

Fourteenth Edition (Sptember 2020)

© Copyright Lenovo 2015, 2020.

LIMITED AND RESTRICTED RIGHTS NOTICE: If data or software is delivered pursuant to a General Services
Administration (GSA) contract, use, reproduction, or disclosure is subject to restrictions set forth in Contract No. GS-35F-
05925.
Contents

Safety . . . . . . . . . . . . . . . . . . v Undocumented problems . . . . . . . . . 55

Safety statements . . . . . . . . . . . . . . . vi Service bulletins . . . . . . . . . . . . . . 55
Checkout procedure . . . . . . . . . . . . . 56
Chapter 1. The Lenovo System About the checkout procedure . . . . . . . 56
x3550 M5 server . . . . . . . . . . . . . 1 Performing the checkout procedure . . . . . 56
Related documentation . . . . . . . . . . . . . 4 Diagnostic tools. . . . . . . . . . . . . . . 57
Notices and statements in this document . . . . . . 5 Light path diagnostics . . . . . . . . . . 59
Server features and specifications . . . . . . . . 5 Event logs . . . . . . . . . . . . . . . 64
Rail and supported rack specifications . . . . 10 POST . . . . . . . . . . . . . . . . . 66
What your server offers . . . . . . . . . . . . 11 Dynamic System Analysis . . . . . . . . . 67
Reliability, availability, and serviceability . . . . . 15 Automated service request (call home) . . . . . . 69
Systems Director . . . . . . . . . . . . . . 16 Electronic Service Agent . . . . . . . . . 69
Server controls, LEDs, and power . . . . . . . . 17 Error messages . . . . . . . . . . . . . . . 69
Front view . . . . . . . . . . . . . . . 17 Troubleshooting by symptom . . . . . . . . . 70
Operator information panel . . . . . . . . 19 CD/DVD drive problems . . . . . . . . . . 70
LCD operating panel assembly . . . . . . . 19 General problems . . . . . . . . . . . . 71
Rear view . . . . . . . . . . . . . . . 22 Hard disk drive problems . . . . . . . . . 72
Server components . . . . . . . . . . . 24 Hypervisor problems . . . . . . . . . . . 74
Server power features . . . . . . . . . . 30 Intermittent problems . . . . . . . . . . . 75
Keyboard, mouse, or USB-device problems . . 75
Chapter 2. Configuring . . . . . . . . 33
Memory problems . . . . . . . . . . . . 76
Updating the firmware . . . . . . . . . . . . 33
Microprocessor problems . . . . . . . . . 78
Configuring the server . . . . . . . . . . . . 34
Monitor and video problems . . . . . . . . 79
Using the ServerGuide Setup and Installation
CD . . . . . . . . . . . . . . . . . . 35 Network connection problems . . . . . . . 81
Using the Setup utility . . . . . . . . . . 37 Optional-device problems . . . . . . . . . 81
Using the Boot Manager . . . . . . . . . 41 Power problems . . . . . . . . . . . . . 82
Starting the backup server firmware . . . . . 41 Serial-device problems . . . . . . . . . . 87
Using the integrated management module . . 42 ServerGuide problems . . . . . . . . . . 88
Using the remote presence and blue-screen Software problems . . . . . . . . . . . . 89
capture features . . . . . . . . . . . . . 43 Universal Serial Bus (USB) port problems . . . 90
Using the embedded hypervisor . . . . . . 45 Video problems . . . . . . . . . . . . . 90
Configuring the Ethernet controller . . . . . 45 Solving power problems . . . . . . . . . . . 91
Enabling Features on Demand Ethernet Solving Ethernet controller problems . . . . . . 92
software . . . . . . . . . . . . . . . . 46 Solving undetermined problems . . . . . . . . 93
Enabling Features on Demand RAID Problem determination tips . . . . . . . . . . 93
software . . . . . . . . . . . . . . . . 46
Recovering the server firmware (UEFI update
Configuring RAID arrays. . . . . . . . . . 46 failure) . . . . . . . . . . . . . . . . . . 95
Updating Systems Director . . . . . . . . 46 In-band manual recovery method . . . . . . 95
Lenovo XClarity Essentials OneCLI . . . . . 47 In-band automated boot recovery method . . 97
Using Lenovo XClarity Administrator . . . . . 48 Out-of-band method . . . . . . . . . . . 97
Updating the Universal Unique Identifier Automated boot recovery (ABR) . . . . . . . . 97
(UUID). . . . . . . . . . . . . . . . . 48
Nx-boot failure . . . . . . . . . . . . . . . 97
Updating the DMI/SMBIOS data . . . . . . 50
Chapter 4. Parts listing, Lenovo
Chapter 3. Troubleshooting . . . . . . 53 System x3550 M5 Type 5463 . . . . . . 99
Start here . . . . . . . . . . . . . . . . . 53
Replaceable server components . . . . . . . . 99
Diagnosing a problem . . . . . . . . . . 53
Structural parts . . . . . . . . . . . . . 114

© Copyright Lenovo 2015, 2020 i

Power cords . . . . . . . . . . . . . . . . 115 Removing the ServeRAID adapter memory
module . . . . . . . . . . . . . . . . 189
Chapter 5. Removing and replacing Replacing the ServeRAID adapter memory
components . . . . . . . . . . . . . . 117 module . . . . . . . . . . . . . . . . 190
Installing optional devices . . . . . . . . . . . 117 Removing a thermal kit (hot-swap fan) . . . . 191
Installation guidelines . . . . . . . . . . . 118 Replacing a thermal kit (hot-swap fan) . . . . 192
Updating the server configuration . . . . . . 120 Removing a power supply . . . . . . . . . 194
Instructions for Business Partners . . . . . . 120 Replacing a power supply . . . . . . . . . 198
Sending DSA data to Lenovo . . . . . . . . 121 Removing a hot-swap hard disk drive
backplane . . . . . . . . . . . . . . . 205
Returning a device or component . . . . . . . . 121
Replacing a hot-swap hard disk drive
Removing and replacing server components . . . 121 backplane . . . . . . . . . . . . . . . 207
Removing and replacing consumable and Removing a simple-swap hard disk drive
structural parts . . . . . . . . . . . . . . . 121 backplate . . . . . . . . . . . . . . . 214
Removing the cover . . . . . . . . . . . 121 Replacing a simple-swap hard disk drive
Replacing the cover . . . . . . . . . . . 122 backplate . . . . . . . . . . . . . . . 216
Removing the air baffle . . . . . . . . . . 124 Removing a USB embedded hypervisor flash
Replacing the air baffle . . . . . . . . . . 124 device. . . . . . . . . . . . . . . . . 219
Removing a RAID adapter battery or flash Replacing a USB embedded hypervisor flash
power module . . . . . . . . . . . . . 125 device. . . . . . . . . . . . . . . . . 220
Replacing a RAID adapter battery or flash Removing the system battery. . . . . . . . 221
power module . . . . . . . . . . . . . 129 Replacing the system battery. . . . . . . . 223
Removing a RAID adapter battery or flash Removing the media cage . . . . . . . . . 225
power module holder . . . . . . . . . . . 133 Replacing the media cage . . . . . . . . . 228
Replacing a RAID adapter battery or flash Removing the front USB connector
power module holder . . . . . . . . . . . 134 assembly . . . . . . . . . . . . . . . 231
Removing the EIA bracket . . . . . . . . . 135 Replacing the front USB connector
Replacing the EIA bracket . . . . . . . . . 136 assembly . . . . . . . . . . . . . . . 233
Removing and replacing Tier 1 CRUs . . . . . . 137 Removing the front video connector
Removing hot-swap hard disk drives. . . . . 137 assembly . . . . . . . . . . . . . . . 234
Replacing hot-swap hard disk drives . . . . . 138 Replacing the front video connector
assembly . . . . . . . . . . . . . . . 236
Removing simple-swap hard disk drives . . . 139
Removing the operator information panel
Replacing simple-swap hard disk drives . . . 140
assembly . . . . . . . . . . . . . . . 237
Removing the 2.5-inch hot-swap rear hard
Replacing the operator information panel
disk drive kit . . . . . . . . . . . . . . 142
assembly . . . . . . . . . . . . . . . 240
Replacing the 2.5-inch hot-swap rear hard
Removing the LCD system information display
disk drive kit . . . . . . . . . . . . . . 144
panel . . . . . . . . . . . . . . . . . 242
Removing the DVD drive . . . . . . . . . 147
Replacing the LCD system information display
Replacing the DVD drive . . . . . . . . . 149 panel . . . . . . . . . . . . . . . . . 243
Removing the DVD drive cable . . . . . . . 153 Removing the COM port bracket . . . . . . 245
Replacing the DVD drive cable . . . . . . . 156 Replacing the COM port bracket . . . . . . 247
Removing a memory module . . . . . . . . 158 Removing the security bezel . . . . . . . . 249
Memory module installation . . . . . . . . 158 Replacing the security bezel . . . . . . . . 250
Removing the SD adapter . . . . . . . . . 166 Removing and replacing Tier 2 CRUs . . . . . . 251
Replacing the SD adapter . . . . . . . . . 167 Removing a microprocessor and heat sink . . 251
Removing a PCI riser-card assembly . . . . . 168 Replacing a microprocessor and heat sink . . 255
Replacing a PCI riser-card assembly . . . . . 170 Removing the system board . . . . . . . . 263
Removing an adapter . . . . . . . . . . . 175 Replacing the system board . . . . . . . . 266
Replacing an adapter . . . . . . . . . . . 177
Removing a ServeRAID SAS/SATA Appendix A. Integrated management
controller . . . . . . . . . . . . . . . 184 module 2.1 (IMM2.1) error
Replacing a ServeRAID SAS/SATA messages . . . . . . . . . . . . . . . 271
controller . . . . . . . . . . . . . . . 185
IMM Events that automatically notify Support . . . 272

ii Lenovo System x3550 M5 Installation and Service Guide

List of IMM events . . . . . . . . . . . . . . 279 Test results for the DSA tape drive test . . . . 952

Appendix B. UEFI/POST diagnostic Appendix D. Getting help and

codes. . . . . . . . . . . . . . . . . . 803 technical assistance . . . . . . . . . . 957
List of UEFI events. . . . . . . . . . . . . . 804 Before you call . . . . . . . . . . . . . . . 957
Using the documentation . . . . . . . . . . . 958
Appendix C. DSA diagnostic test Getting help and information from the World Wide
results . . . . . . . . . . . . . . . . . 825 Web . . . . . . . . . . . . . . . . . . . 958
DSA Broadcom network test results . . . . . . . 825 How to send DSA data . . . . . . . . . . . . 958
Test results for the DSA Broadcom network Creating a personalized support web page . . . . 958
test . . . . . . . . . . . . . . . . . . 825 Software service and support . . . . . . . . . 959
DSA Brocade test results . . . . . . . . . . . 833 Hardware service and support . . . . . . . . . 959
Test results for the DSA Brocade test . . . . 833 Taiwan product service . . . . . . . . . . . . 959
DSA checkpoint panel test results . . . . . . . 841
Test results for the DSA checkpoint panel Appendix E. Notices . . . . . . . . . . 961
test . . . . . . . . . . . . . . . . . . 841 Trademarks . . . . . . . . . . . . . . . . 962
DSA CPU stress test results . . . . . . . . . . 842 Important notes . . . . . . . . . . . . . . . 962
Test results for the DSA CPU stress test . . . 842 Recycling information . . . . . . . . . . . . 962
DSA Emulex adapter test results . . . . . . . . 845 Particulate contamination . . . . . . . . . . . 963
Test results for the DSA Emulex adapter Telecommunication regulatory statement . . . . . 963
test . . . . . . . . . . . . . . . . . . 845
Electronic emission notices . . . . . . . . . . 964
DSA EXA port ping test results . . . . . . . . . 848
Federal Communications Commission (FCC)
Test results for the DSA EXA port ping test . . 848 statement . . . . . . . . . . . . . . . 964
DSA hard drive test results . . . . . . . . . . 850 Industry Canada Class A emission compliance
Test results for the DSA hard drive test . . . . 850 statement . . . . . . . . . . . . . . . 964
DSA Intel network test results . . . . . . . . . 852 Avis de conformité à la réglementation
Test results for the DSA Intel network test . . . 852 d'Industrie Canada . . . . . . . . . . . . 964
DSA LSI hard drive test results . . . . . . . . . 857 Australia and New Zealand Class A
statement . . . . . . . . . . . . . . . 964
Test results for the DSA LSI hard drive test . . 857
European Union EMC Directive conformance
DSA Mellanox adapter test results . . . . . . . 858 statement . . . . . . . . . . . . . . . 964
Test results for the DSA Mellanox adapter Germany Class A statement . . . . . . . . 965
test . . . . . . . . . . . . . . . . . . 858
Japanese electromagnetic compatibility
DSA memory isolation test results. . . . . . . . 861 statements . . . . . . . . . . . . . . . 966
Test results for the DSA memory isolation Korea Communications Commission (KCC)
test . . . . . . . . . . . . . . . . . . 861 statement . . . . . . . . . . . . . . . 966
DSA memory stress test results . . . . . . . . 927 Russia Electromagnetic Interference (EMI)
Test results for the DSA memory stress Class A statement . . . . . . . . . . . . 967
test . . . . . . . . . . . . . . . . . . 927 People’s Republic of China Class A electronic
DSA Nvidia GPU test results . . . . . . . . . . 930 emission statement . . . . . . . . . . . 967
Test results for the DSA Nvidia GPU test . . . 930 Taiwan Class A compliance statement . . . . 967
DSA optical drive test results . . . . . . . . . 935 Taiwan BSMI RoHS declaration . . . . . . . 968
Test results for the DSA optical drive test . . . 936
DSA system management test results . . . . . . 940 Appendix F. Power cord safety
Test results for the DSA system management statement . . . . . . . . . . . . . . . 969
test . . . . . . . . . . . . . . . . . . 940
DSA tape drive test results . . . . . . . . . . 952 Index . . . . . . . . . . . . . . . . . . 971

© Copyright Lenovo 2015, 2020 iii

iv Lenovo System x3550 M5 Installation and Service Guide
Safety
Before installing this product, read the Safety Information.

Antes de instalar este produto, leia as Informações de Segurança.

Læs sikkerhedsforskrifterne, før du installerer dette produkt.

Lees voordat u dit product installeert eerst de veiligheidsvoorschriften.

Ennen kuin asennat tämän tuotteen, lue turvaohjeet kohdasta Safety Information.

Avant d'installer ce produit, lisez les consignes de sécurité.

Vor der Installation dieses Produkts die Sicherheitshinweise lesen.

Prima di installare questo prodotto, leggere le Informazioni sulla Sicurezza.

Les sikkerhetsinformasjonen (Safety Information) før du installerer dette produktet.

Antes de instalar este produto, leia as Informações sobre Segurança.

© Copyright Lenovo 2015, 2020 v

Antes de instalar este producto, lea la información de seguridad.

Läs säkerhetsinformationen innan du installerar den här produkten.

Safety statements
These statements provide the caution and danger information that is used in this documentation.

Important: Each caution and danger statement in this documentation is labeled with a number. This number
is used to cross reference an English-language caution or danger statement with translated versions of the
caution or danger statement in the Safety Information document.

For example, if a caution statement is labeled Statement 1, translations for that caution statement are in the
Safety Information document under Statement 1.

Be sure to read all caution and danger statements in this documentation before you perform the procedures.
Read any additional safety information that comes with your system or optional device before you install the
device.

Statement 1

vi Lenovo System x3550 M5 Installation and Service Guide

 DANGER

Electrical current from power, telephone, and communication cables is hazardous.

To avoid a shock hazard:

• Do not connect or disconnect any cables or perform installation, maintenance, or reconfiguration
of this product during an electrical storm.
• Connect all power cords to a properly wired and grounded electrical outlet.
• Connect to properly wired outlets any equipment that will be attached to this product.
• When possible, use one hand only to connect or disconnect signal cables.
• Never turn on any equipment when there is evidence of fire, water, or structural damage.
• Disconnect the attached power cords, telecommunications systems, networks, and modems
before you open the device covers, unless instructed otherwise in the installation and
configuration procedures.
• Connect and disconnect cables as described in the following table when installing, moving, or
opening covers on this product or attached devices.

To Connect: To Disconnect:

1. Turn everything OFF. 1. Turn everything OFF.

2. First, attach all cables to devices. 2. First, remove power cords from outlet.
3. Attach signal cables to connectors. 3. Remove signal cables from connectors.
4. Attach power cords to outlet. 4. Remove all cables from devices.
5. Turn device ON.

Statement 2

CAUTION:
When replacing the lithium battery, use only Part Number 33F8354 or an equivalent type battery
recommended by the manufacturer. If your system has a module containing a lithium battery, replace
it only with the same module type made by the same manufacturer. The battery contains lithium and
can explode if not properly used, handled, or disposed of. Do not:
• Throw or immerse into water
• Heat to more than 100°C (212°F)
• Repair or disassemble

Dispose of the battery as required by local ordinances or regulations.

Statement 3

CAUTION:

© Copyright Lenovo 2015, 2020 vii

When laser products (such as CD-ROMs, DVD drives, fiber optic devices, or transmitters) are
installed, note the following:
• Do not remove the covers. Removing the covers of the laser product could result in exposure to
hazardous laser radiation. There are no serviceable parts inside the device.
• Use of controls or adjustments or performance of procedures other than those specified herein
might result in hazardous radiation exposure.

DANGER

Some laser products contain an embedded Class 3A or Class 3B laser diode. Note the following.
Laser radiation when open. Do not stare into the beam, do not view directly with optical
instruments, and avoid direct exposure to the beam.

Statement 4

CAUTION: Use safe practices when lifting.

≥ 18 kg (39.7 lb) ≥ 32 kg (70.5 lb) ≥ 55 kg (121.2 lb)

Statement 5

CAUTION:

viii Lenovo System x3550 M5 Installation and Service Guide

The power control button on the device and the power switch on the power supply do not turn off the
electrical current supplied to the device. The device also might have more than one power cord. To
remove all electrical current from the device, ensure that all power cords are disconnected from the
power source.

Statement 6

CAUTION:
If you install a strain-relief bracket option over the end of the power cord that is connected to the
device, you must connect the other end of the power cord to an easily accessible power source.

Statement 8

CAUTION:
Never remove the cover on a power supply or any part that has the following label attached.

Hazardous voltage, current, and energy levels are present inside any component that has this label
attached. There are no serviceable parts inside these components. If you suspect a problem with one
of these parts, contact a service technician.

DO NOT open up the chassis or any other parts of any UPS unit. This will void the unit warranty. Only
replace parts for which a serviceable part exists, that is servicing any UPS unit is limited to FRU / CRU
replacement parts.

Statement 12

CAUTION:

© Copyright Lenovo 2015, 2020 ix

The following label indicates a hot surface nearby.

Statement 13

DANGER

Overloading a branch circuit is potentially a fire hazard and a shock hazard under certain
conditions. To avoid these hazards, ensure that your system electrical requirements do not exceed
branch circuit protection requirements. Refer to the information that is provided with your device
for electrical specifications.

Statement 15

CAUTION:
Make sure that the rack is secured properly to avoid tipping when the server unit is extended.

Statement 17

CAUTION:
The following label indicates moving parts nearby.

Statement 26

CAUTION:
Do not place any object on top of rack-mounted devices.

x Lenovo System x3550 M5 Installation and Service Guide

Statement 27

CAUTION:
Hazardous moving parts are nearby.

Rack Safety Information, Statement 2

DANGER

• Always lower the leveling pads on the rack cabinet.

• Always install stabilizer brackets on the rack cabinet.
• Always install servers and optional devices starting from the bottom of the rack cabinet.
• Always install the heaviest devices in the bottom of the rack cabinet.

C004

CAUTION:
Lead-acid batteries can present a risk of electrical burn from high, short-circuit current. Avoid battery
contact with metal materials; remove watches, rings, or other metal objects, and use tools with
insulated handles. To avoid possible explosion, do not burn.

Exchange only with the Lenovo-approved part. Recycle or discard the battery as instructed by local
regulations. In the United States, Lenovo has a process for the collection of this battery. For
information, call 1-800-426-4333. Have the Lenovo part number for the battery unit available when you
call.

DO NOT mix old and new batteries in an Uninterruptible Power Supply unit.

© Copyright Lenovo 2015, 2020 xi

DO NOT open up any battery pack retrieved from an Uninterruptible Power Supply unit.

Wear safety goggles for your own protection when replacing batteries of an Uninterruptible Power
Supply unit. (C004)

xii Lenovo System x3550 M5 Installation and Service Guide

Chapter 1. The Lenovo System x3550 M5 server
This publication contains information and instructions for setting up your Lenovo System x3550 M5 server,
instructions for installing some optional devices, cabling and configuring the server, removing and replacing
devices, and diagnostics and troubleshooting information.

In addition to the instructions in “Installing optional devices” on page 117 for installing optional hardware
devices, updating firmware and device drivers, and completing the installation, Lenovo Business Partners
must also complete the steps in “Instructions for Business Partners” on page 120.

The Lenovo System x3550 M5 server is a 1-U-high1 rack model server for high-volume network transaction
processing. This high-performance, multicore server is ideally suited for networking environments that
require superior microprocessor performance, input/output (I/O) flexibility, and high manageability.

Performance, ease of use, reliability, and expansion capabilities were key considerations in the design of the
server. These design features make it possible for you to customize the system hardware to meet your needs
today and provide flexible expansion capabilities for the future.

The server comes with a limited warranty. For information about the terms of the warranty, see the Warranty
Information document that comes with the server.

The server contains next generation technologies, which help increase performance and reliability. For more
information, see “What your server offers” on page 11 and “Reliability, availability, and serviceability” on
page 15.

You can obtain up-to-date information about the server and other Lenovo server products at http://
shop.lenovo.com/us/ en/systems/. At http://www.ibm.com/support/mysupport/, you can create a personalized
support page by identifying Lenovo products that are of interest to you. From this personalized page, you
can subscribe to weekly email notifications about new technical documents, search for information and
downloads, and access various administrative services.

If you participate in the Lenovo client reference program, you can share information about your use of
technology, best practices, and innovative solutions; build a professional network; and gain visibility for your
business. For more information about the Lenovo client reference program, see http://www.ibm.com/ibm/
clientreference/.

The hot-swap server configurations include eight 2.5-inch hot-swap hard disk drive models, ten 2.5-inch hot-
swap hard disk drive models, twelve 2.5-inch hot-swap hard disk drive models (two located at the rear), or
four 3.5-inch hot-swap hard disk drive models. The simple-swap server configurations include eight 2.5-inch
simple-swap hard disk drive models or four 3.5-inch simple-swap hard disk drive models. The Lenovo
System x3550 M5 Type 5463 server supports 2.5-inch hot-swap Serial Attached SCSI (SAS) or SATA hard
disk drives, 2.5-inch simple-swap SATA hard disk drives, 3.5-inch hot-swap Serial Attached SCSI (SAS) or
SATA hard disk drives or 3.5-inch simple-swap SATA hard disk drives.

Notes:
• The illustrations in this document might differ slightly from your model.
• The ten 2.5-inch simple-swap hard disk drive model is not supported.

The following illustration shows a server with eight 2.5-inch hot-swap hard disk drive bays.

1. Racks are marked in vertical increments of 4.45 centimeters (1.75 inches) each. Each increment is referred to as a
unit, or a “U”. A 1-U-high device is approximately 4.45 centimeters (1.75 inches) tall.

© Copyright Lenovo 2015, 2020 1

 Drive bay 0 Drive bay 2 Drive bay 4 Drive bay 6

Drive bay 1 Drive bay 3 Drive bay 5 Drive bay 7

Figure 1. Eight 2.5-inch hot-swap hard disk drive model front view

The following illustration shows a server with ten 2.5-inch hot-swap hard disk drive bays.

Drive bay 0 Drive bay 2 Drive bay 4 Drive bay 6 Drive bay 8

Drive bay 1 Drive bay 3 Drive bay 5 Drive bay 7 Drive bay 9

Figure 2. Ten 2.5-inch hot-swap hard disk drive model front view

The following illustrations show a server with twelve 2.5-inch hot-swap hard disk drive bays (two located at
the rear).

Drive bay 0 Drive bay 2 Drive bay 4 Drive bay 6 Drive bay 8

Drive bay 1 Drive bay 3 Drive bay 5 Drive bay 7 Drive bay 9

Figure 3. Twelve 2.5-inch hot-swap hard disk drive model front view

Drive bay 10 Drive bay 11

Figure 4. Twelve 2.5-inch hot-swap hard disk drive model rear view

The following illustration shows a server with four 3.5-inch hot-swap hard disk drive bays.

2 Lenovo System x3550 M5 Installation and Service Guide

 Drive bay 0 Drive bay 1 Drive bay 2 Drive bay 3

Figure 5. Four 3.5-inch hot-swap hard disk drive model front view

The following illustration shows a server with eight 2.5-inch simple-swap hard disk drive bays.

Drive bay 0 Drive bay 2 Drive bay 4 Drive bay 6

Drive bay 1 Drive bay 3 Drive bay 5 Drive bay 7

Figure 6. Eight 2.5-inch simple-swap hard disk drive model front view

The following illustration shows a server with four 3.5-inch simple-swap hard disk drive bays.

Drive bay 0 Drive bay 1 Drive bay 2 Drive bay 3

Figure 7. Four 3.5-inch simple-swap hard disk drive model front view

If firmware and documentation updates are available, you can download them from the Lenovo Web site. The
server might have features that are not described in the documentation that comes with the server, and the
documentation might be updated occasionally to include information about those features, or technical
updates might be available to provide additional information that is not included in the server documentation.
To check for updates, go to http://www.lenovo.com/support.

Record information about the server in the following table.

Product name Lenovo System x3550 M5 server

Machine type Type 5463

Model number _____________________________________________

Serial number _____________________________________________

The model number and serial number are on the ID label on the front of the server, as shown in the following
illustration.

Note: The illustrations in this document might differ slightly from your hardware.

Chapter 1. The Lenovo System x3550 M5 server 3

ID label

Figure 8. ID label

The MAC address label is on the top side of the user information tag.

Figure 9. MAC address label

In addition, the system service label, which is on the cover of the server, provides a QR code for mobile
access to service information. You can scan the QR code using a QR code reader and scanner with a mobile
device and get quick access to the Lenovo Service Information website. The Lenovo Service Information
website provides additional information for parts installation and replacement videos, and error codes for
server support.

The following illustration shows the QR code (http://ibm.co/1tugHQX):

Figure 10. QR code

You can download an ServerGuide Setup and Installation CD to help you configure the hardware, install
device drivers, and install the operating system.

For a list of supported optional devices for the server, see http://www.lenovo.com/ serverproven/.

See the Rack Installation Instructions document that comes with your server for complete rack installation
and removal instructions.

Related documentation
This Installation and Service Guide contains general information about the server including how to set up and
cable the server, how to install supported optional devices, how to configure the server, and information to

4 Lenovo System x3550 M5 Installation and Service Guide

help you solve problems yourself and information for service technicians. The most recent version of the
Installation and Service Guide is always available at:
http://publib.boulder.ibm.com/infocenter/ systemx/documentation/index.jsp

For safety information, warranties, licenses, and product documentation, go to:

https://support.lenovo.com/documents/LNVO-DOCS

For warranty lookup (type, duration, status), go to:

http://www.lenovo.com/warranty

The Lenovo XClarity Essentials is an online information center that contains information about tools for
updating, managing, and deploying firmware, device drivers, and operating systems. The Lenovo XClarity
Essentials is at http://sysmgt.lenovofiles.com/help/index.jsp.

The server might have features that are not described in the documentation that you received with the server.
The documentation might be updated occasionally to include information about those features, or technical
updates might be available to provide additional information that is not included in the server documentation.
These updates are available from the Lenovo website. To check for updates, go to http://www.lenovo.com/
support.

Notices and statements in this document

The caution and danger statements in this document are also in the multilingual Safety Information
document, which is available at https://support.lenovo.com/documents/LNVO-DOCS. Each statement is
numbered for reference to the corresponding statement in your language in the Safety Information
document.

The following notices and statements are used in this document:

• Note: These notices provide important tips, guidance, or advice.

• Important: These notices provide information or advice that might help you avoid inconvenient or
problem situations.
• Attention: These notices indicate potential damage to programs, devices, or data. An attention notice is
placed just before the instruction or situation in which damage might occur.
• Caution: These statements indicate situations that can be potentially hazardous to you. A caution
statement is placed just before the description of a potentially hazardous procedure step or situation.
• Danger: These statements indicate situations that can be potentially lethal or extremely hazardous to you.
A danger statement is placed just before the description of a potentially lethal or extremely hazardous
procedure step or situation.

Server features and specifications

The following information is a summary of the features and specifications of the server. Depending on the
model, some features might not be available, or some specifications might not apply.

Microprocessor (depending on the model):

• Supports up to two Intel® Xeon® multi-core microprocessors (one installed)
• Level-3 cache
• Two QuickPath Interconnect (QPI) links speed up to 9.6 GT per second

Notes:
• Use the Setup Utility program to determine the type and speed of the microprocessors.

Chapter 1. The Lenovo System x3550 M5 server 5

 • For a list of supported microprocessors, see http://www.lenovo.com/ serverproven/.
Memory (depending on the model):
• Minimum: 8 GB
• Maximum: 1.5 TB
– 768 GB using registered DIMMs (RDIMMs)
– 1.5 TB using load reduction DIMMs (LRDIMMs)
• Type:
– PC4-19200 (DDR4-2400)
– Single-rank, dual-rank, or quad-rank
– RDIMM or LRDIMM
• Slots: 24 dual inline
• Supports (depending on the model):
– 8 GB, 16 GB, and 32 GB RDIMMs
– 64 GB LRDIMM

Note: If your server comes with 2400 MHz memory modules and a CPU that supports a maximum of
2133 MHz memory, the data rate of your memory modules will be limited to 2133 MHz.
Integrated functions:
• Integrated management module 2.1 (IMM2.1), which consolidates multiple management functions in
a single chip.
• Broadcom BCM5719 Quad Port Gigabit Ethernet controller with Wake on LAN support
• Four to six Universal Serial Bus (USB) ports depending on the model
– Up to three USB 2.0 ports in the front
– Two USB 3.0 ports in the rear
– One internal USB 2.0 port used for hypervisor USB key
• Four network ports (four 1 Gb Ethernet ports on the system)
• One optional ML2 network daughter card
• One System Management RJ-45 connector on the rear to connect to a system management network
This system management connector is dedicated to the integrated management module 2.1 (IMM2.1)
functions.
• Optional serial port
Hard disk drive expansion bays (depending on the model):
• Ten 2.5-inch hot-swap hard disk drive bays with option to add two additional rear 2.5-inch hot-swap
hard disk drive bays
• Eight 2.5-inch hot-swap or simple-swap hard disk drive bays
• Four 3.5-inch hot-swap or simple-swap SATA hard disk drive bays

Attention: As a general consideration, do not mix standard 512-byte and advanced 4-KB format drives
in the same RAID array because it might lead to potential performance issues.
SATA optical drives (optional):
• DVD-ROM
• Multi-burner
RAID controllers (depending on the model):
• The ServeRAID N2215 SAS/SATA adapter supports JBOD mode.
• The ServeRAID M5225 SAS/SATA adapter provides RAID 0, 1, and 10 with optional FoD RAID 5/50
and SED (Self Encrypting Drive) upgrade.
• The ServeRAID M1215 SAS/SATA adapter provides RAID 0, 1, and 10 with optional FoD RAID 5/50
and SED (Self Encrypting Drive) upgrade.

6 Lenovo System x3550 M5 Installation and Service Guide

 • The ServeRAID M5210 SAS/SATA adapter provides RAID 0, 1, and 10.
Optional upgrade:
– RAID 5/50 (1 GB Cache) with optional FoD RAID 6/60 and SED upgrade
– RAID 5/50 (1 GB Flash) with optional FoD RAID 6/60 and SED upgrade
– RAID 5/50 (2 GB Flash) with optional FoD RAID 6/60 and SED upgrade
– RAID 5/50 (4 GB Flash) with optional FoD RAID 6/60 and SED upgrade
– FoD RAID 6/60 Upgrade
– FoD Zero Cache/RAID 5/50
– FoD Performance Accelerator
– FoD SSD Caching Enabler
Video controller (integrated into IMM2.1):
• Matrox G200eR2

Note: The maximum video resolution is 1600 x 1200 at 75 Hz.

– SVGA compatible video controller
– DDR3 528 MHz SDRAM video memory controller
– Avocent Digital Video Compression
– 16 MB of video memory (not expandable)
Size (1U):
• Height: 43 mm (1.7 in.)
• Depth: 735.4 mm (28.95 in.)
• Width: 434.4 mm (17.1 in.)
• Weight: Approximately 19.3 kg (42.55 lb) depending upon configuration
PCI expansion slots:

Supports two PCI riser-card assembly connectors:

• Connector 1 supports low-profile or ML2 cards.

• Connector 2 supports low-profile or half-length, full-height cards.

For a list of the supported PCI riser card assembly configurations, go to “Replacing a PCI riser-card
assembly” on page 170 or “Replacing an adapter” on page 177.
Electrical input:
• Sine-wave input (50 - 60 Hz) required
• For 550W/750W/900W Platinum power supply
– Input voltage low range:
– Minimum: 100 V ac
– Maximum: 127 V ac
– Input voltage high range:
– Minimum: 200 V ac
– Maximum: 240 V ac
• For 750W Titanium power supply
– Input voltage high range:
– Minimum: 200 V ac
– Maximum: 240 V ac
• For 1500W Platinum power supply
– Input voltage high range:
– Minimum: 200 V ac
– Maximum: 240 V ac

Chapter 1. The Lenovo System x3550 M5 server 7

 • For 900W high-efficiency power supply
– Input voltage high range:
– Minimum: -60 V dc
– Maximum: -48 V dc
• Input kilovolt-amperes (kVA), approximately:
– Minimum: 0.179 kVA
– Maximum: 1.188 kVA

Notes:
– Power consumption and heat output vary depending on the number and type of optional features
installed and the power-management optional features in use.
– The noise emission level stated is the declared (upper limit) sound power level, in bels, for a
random sample of machines. All measurements are made in accordance with ISO 7779 and
reported in conformance with ISO 9296. Actual sound-pressure levels in a given location might
exceed the average values stated because of room reflections and other nearby noise sources.
The noise emission level stated in the declared (upper limit) sound-power level, in bels, for a
random sample of system.
Hot-swap fans:
• One microprocessor: five dual-motor hot-swap fans 1, 2, 3, 5, 7
• Two microprocessors: seven dual-motor hot-swap fans 1, 2, 3, 5, 6, 7, 8

Note: For 3.5-inch-drive models, your server has no fan 4 slot. For 2.5-inch-drive models, the fan 4 slot
is always occupied by a fan filler.
Power supply:
• Up to two hot-swap power supplies for redundancy support
– 550-watt ac 80 PLUS Platinum
– 750-watt ac 80 PLUS Platinum
– 750-watt ac 80 PLUS Titanium (200-240V)
– 900-watt ac 80 PLUS Platinum
– 900-watt high efficiency -48 V DC
– 1500-watt ac 80 PLUS Platinum

Note: Power supplies in the server must be with the same power rating or wattage.
Acoustical noise emissions:
• Sound power, idling: 6.5 bels maximum
• Sound power, operating: 6.5 bels maximum

Note: The PCIe options supported in this system vary greatly in function, power draw, and required
cooling. Any increase in cooling required by these options will result in increased fan speed and
produced sound power level. The actual sound pressure levels measured in your installation depend
upon a variety of factors, including the number of racks in the installation; the size, materials, and
configuration of the room; the noise levels from other equipment; the room ambient temperature and
pressure, and employees’ location in relation to the equipment.
Heat output:

Approximate heat output:

• Minimum configuration: 460.62 Btu per hour (ac 135 watts)
• Maximum configuration: 3490 Btu per hour (ac 1023 watts)
Environment:

8 Lenovo System x3550 M5 Installation and Service Guide

Server on:
• Temperature:
– 5°C to 40°C (41°F to 104°F)
– Altitude: 0 m to 950 m (3,117 ft); decrease the maximum system temperature by 1°C for every 175-
m increase in altitude.
• Humidity:
– Non-condensing: -12°C dew point (10.4°F)
– Relative humidity: 8% to 85%
• Maximum dew point: 24°C (75.2°F)
• Maximum altitude: 3,050 m (10,000 ft), 5°C to 28°C (41°F to 82°F)
• Maximum rate of temperature change:
– Tape drives: 5°C/hr (41°F/hr)
– Hard disk drives: 20°C/hr (68°F/hr)

Server off:
• Temperature: 5°C to 45°C (41°F to 113°F)
• Relative humidity: 8% to 85%
• Maximum dew point: 27°C (80.6°F)

Storage (non-operating):
• Temperature: 1°C to 60°C (33.8°F to 140°F)
• Maximum altitude: 3,050 m (10,000 ft)
• Relative humidity: 5% to 80%
• Maximum dew point: 29°C (84.2°F)

Shipment (non-operating):
• Temperature: -40°C to 60°C (-40°F to 140°F)
• Maximum altitude: 10,700 m (35,105 ft)
• Relative humidity: 5% to 100%
• Maximum dew point: 29°C (84.2°F)

Attention:
• Design to ASHRAE Class A3, ambient of 40°C, with relaxed support:
– Support cloud like workload with no performance degradation acceptable (Turbo-Off).
– Under no circumstance, can any combination of worst case workload and configuration result in
system shutdown or design exposure at 40°C.
• Specific processors supported environment:
– Processor E5-2699 v4, E5-2698 v4, E5-2697 v4, E5-2690 v4, E5-2667 v4, E5-2643 v4, and E5-
2637 v4 are not supported with rear hard disk drive installed.
– Processor E5-2699 v4, E5-2698 v4, E5-2697 v4, E5-2667 v4, E5-2643 v4, E5-2637 v4 may face
performance degradation when operating a heavy workload at 35°C to 40°C ambient temperature
in a 3.5-inch chassis.
• Chassis is powered on.

Chapter 1. The Lenovo System x3550 M5 server 9

 • A3 - Derate maximum allowable temperature 1°C/175 m above 950 m.
• The minimum humidity level for class A3 is the higher (more moisture) of the -12°C dew point and the
8% relative humidity. These intersect at approximately 25°C. Below this intersection (~25°C) the dew
point (-12°C) represents the minimum moisture level, while above it relative humidity (8%) is the
minimum.
• Moisture levels lower than 0.5°C DP, but not lower -10 °C DP or 8% relative humidity, can be
accepted if appropriate control measures are implemented to limit the generation of static electricity
on personnel and equipment in the data center. All personnel and mobile furnishings and equipment
must be connected to ground via an appropriate static control system. The following items are
considered the minimum requirements:
– Conductive materials (conductive flooring, conductive footwear on all personnel that go into the
datacenter, all mobile furnishings and equipment will be made of conductive or static dissipative
materials).
– During maintenance on any hardware, a properly functioning wrist strap must be used by any
personnel who contacts IT equipment.
• 5°C/hr for data centers employing tape drives and 20°C/hr for data centers employing disk drives.
• Chassis is removed from original shipping container and is installed but not in use, for example,
during repair, maintenance, or upgrade.
• The equipment acclimation period is 1 hour per 20°C of temperature change from the shipping
environment to the operating environment.
• Condensation is acceptable, but not rain.

Rail and supported rack specifications

Option name System x Gen II Universal Slides Kit System x3550 M5 Slide Kit G4

Option part number 00KA500 00KA606

Rail type Full-out slide rail (ball bearing) Full-out slide rail (ball bearing),
toolless installation
Supported rack type Any four-post rack, complying with Four-post IBM and Lenovo standard
the International Electrotechnical rack, complying with the IEC
Commission (IEC) standard standard

If a 0U PDU is to be installed, read If a 0U PDU is to be installed, read

the notes at the bottom. the notes at the bottom.
Service on rack Yes Yes
Cable management arm (CMA) Yes Yes
support

1U PDU support Yes Yes

0U PDU support Limited support. Read the notes at Limited support. Read the notes at
the bottom. the bottom.
Mounting holes Square, round, or threaded Square or round

Thickness of mounting flanges 2 mm (0.08 inches) – 4.65 mm (0.18 2 mm (0.08 inches) – 3.3 mm (0.13
inches) inches)

10 Lenovo System x3550 M5 Installation and Service Guide

 Distance between front and rear 617 mm (24.29 inches) – 812 mm 617 mm (24.29 inches) – 812 mm
mounting flanges (31.97 inches) (31.97 inches)

Rail length (measured when 836.8 mm (32.94 inches) 833.5 mm (32.81 inches)
mounted on the rack, starting from
the front surface of the front
mounting flange to the rear most
point of the rail)

Notes:
• If you want to install the rails and a 0U PDU into the same rack, the rack must meet the following height
and depth requirements:
– 42U or higher
– At least 1100-mm (43.31-inch) deep if no CMA is to be installed; at least 1200-mm (47.24-inch) deep if
a CMA is to be installed
• The option part numbers might change.

What your server offers

This section introduces features and technologies the server uses and provides.

• Active Energy Manager

The Active Energy Manager solution is a Systems Director plug-in that measures and reports server power
consumption as it occurs. This enables you to monitor power consumption in correlation to specific
software application programs and hardware configurations. You can obtain the measurement values
through the systems-management interface and view them, using Systems Director. For more
information, including the required levels of Systems Director and Active Energy Manager, see the
Systems Director Information Center at http:// pic.dhe.ibm.com/infocenter/director/pubs/index.jsp? topic=
%2Fcom.ibm.director.main.helps.doc%2F fqm0_main.html or see http://www.ibm.com/systems/
management/director/downloads.html.
• Dynamic System Analysis (DSA)
The server comes with the Dynamic System Analysis (DSA) Preboot diagnostic program. DSA collects and
analyzes system information to aid in diagnosing server problems, as well as offering a rich set of
diagnostic tests of the major components of the server. DSA creates a DSA log, which is a chronologically
ordered merge of the system-event log (as the IPMI event log), the integrated management module (IMM)
event log (as the ASM event log), and the operating-system event logs. You can send the DSA log as a file
to the Support website or view the information as a text file or HTML file.
• Features on Demand
If a Features on Demand feature is integrated in the server or in an optional device that is installed in the
server, you can purchase an activation key to activate the feature. For information about Features on
Demand, see https://fod.lenovo.com/lkms.
• ServerGuide Setup and Installation CD
The ServerGuide Setup and Installation CD, which you can download from the Web, provides programs to
help you set up the server and install a Windows operating system. The ServerGuide program detects
installed optional hardware devices and provides the correct configuration programs and device drivers.
For more information about the ServerGuide Setup and Installation CD, see “Using the ServerGuide Setup
and Installation CD” on page 35.
• Systems Director

Chapter 1. The Lenovo System x3550 M5 server 11

 Systems Director is a platform-management foundation that streamlines the way you manage physical
and virtual systems in a heterogeneous environment. By using industry standards, Systems Director
supports multiple operating systems and virtualization technologies. For more information, see the
Systems Director Information Center at http:// pic.dhe.ibm.com/infocenter/director/pubs/index.jsp? topic=
%2Fcom.ibm.director.main.helps.doc%2F fqm0_main.html and “Systems Director” on page 16.
• Lenovo XClarity Administrator
Lenovo XClarity Administrator is a centralized resource-management solution that enables administrators
to deploy infrastructure faster and with less effort. The solution seamlessly integrates into System x,
ThinkServer, and NeXtScale servers, as well as the Flex System converged infrastructure platform.
Lenovo XClarity Administrator provides the following features:
– Intuitive graphical user interface
– Automated discovery and inventory
– Firmware updates and compliance
– Configuration patterns
– Bare metal deployment
– Security management
– Upward integration
– Representational state transfer (REST) application programming interfaces and Windows PowerShell
– Simple network management protocol (SNMP), system log, and e-mail forwarding
For more information, see “Using Lenovo XClarity Administrator” on page 48.
• Lenovo XClarity Energy Manager
Lenovo XClarity Energy Manager is a tool for data center power management. It models the data center
physical hierarchy and monitors power and temperature at the server level and the group level. By
analyzing power and temperature data, Lenovo XClarity Energy Manager helps you improve business
continuity and increase power efficiency. For more information, go to https://
datacentersupport.lenovo.com/us/en/solutions/lnvo-lxem.
• Lenovo XClarity Essentials OneCLI
Lenovo XClarity Essentials (LXCE) is a collection of server management utilities that provides a less
complicated method to enable customers to manage Lenovo ThinkSystem, System x, and Thinkserver
servers more efficiently and cost-effectively.
– Lenovo XClarity Essentials Bootable Media Creator (BoMC) is a software application that can be used to
create bootable media. The bootable media can be used to apply firmware updates, run preboot
diagnostics, and deploy Microsoft Windows operating systems on the supported ThinkSystem, System
x, and BladeCenter systems.
– Lenovo XClarity Essentials OneCLI is a collection of several command line applications, which can be
used to configure the server, collect service data for the server, update firmware and device drivers,
and perform power-management functions on the server.
– XClarity Essentials UpdateXpress is a software application which can be used to acquire and apply
UpdateXpress System Packs (UXSP) and individual updates to your local or remote system. For more
information, go to https://support.lenovo.com/us/en/documents/LNVO-CENTER.
• Integrated management module 2.1 (IMM2.1)
The integrated management module 2.1 (IMM2.1) combines service processor functions, video controller,
and remote presence and blue-screen capture features in a single chip. The IMM provides advanced
service-processor control, monitoring, and alerting function. If an environmental condition exceeds a
threshold or if a system component fails, the IMM lights LEDs to help you diagnose the problem, records

12 Lenovo System x3550 M5 Installation and Service Guide

 the error in the IMM event log, and alerts you to the problem. Optionally, the IMM also provides a virtual
presence capability for remote server management capabilities. The IMM provides remote server
management through the following industry-standard interfaces:
– Intelligent Platform Management Interface (IPMI) version 2.0
– Simple Network Management Protocol (SNMP) version 3.0; SNMP Trap version 1.0
– Common Information Model (CIM)
– Web browser
Some of the features that are unique to the IMM are enhanced performance, higher-resolution remote
video, expanded security options, and Feature on Demand enablement for hardware and firmware
options.
For additional information, see “Using the integrated management module” on page 42 and the Integrated
Management Module II User’s Guide at https://download.lenovo.com/servers_pdf/imm2_configurations_
usersguide_2013_7.pdf.
• Enterprise X-Architecture technology
X-Architecture technology combines proven, innovative designs to make your Intel-processor-based
server powerful, scalable, and reliable.
• Integrated network support
The server comes with an integrated quad-port Broadcom Gigabit Ethernet controller, which supports
connection to a 10 Mbps, 100 Mbps, or 1000 Mbps network. For more information, see “Configuring the
Ethernet controller” on page 45.
• Integrated Trusted Platform Module (TPM)
This integrated security chip performs cryptographic functions and stores private and public secure keys.
It provides the hardware support for the Trusted Computing Group (TCG) specification. You can
download the software to support the TCG specification, when the software is available. You can enable
TPM support through the Setup utility under the System Security menu option.
• Large data-storage capacity and hot-swap capability
The hot-swap server models support a maximum of twelve 2.5-inch (two located at the rear) or four 3.5-
inch hot-swap Serial Attached SCSI (SAS) hard disk drives or hot-swap Serial ATA (SATA) hard disk
drives. The simple-swap server models support a maximum of eight 2.5-inch or four 3.5-inch simple-swap
SATA hard disk drives.
With the hot-swap feature, you can add, remove, or replace hard disk drives without turning off the server.
• Large system-memory capacity
The server can support up to 1536 GB of system memory. The server provides 24 dual inline memory
module (DIMM) connectors. The server memory controller supports error correcting code (ECC) for PC4-
12800 (DDR4-1600), PC4-14900 (DDR4-1866), or PC4-17000 (DDR4-2133), DDR4 (fourth-generation
double-data-rate), synchronous dynamic random access memory (SDRAM) DIMMs.
• Light path diagnostics
Light path diagnostics provides LEDs to help you diagnose problems. For more information about light
path diagnostics and the LEDs, see “Operator information panel” on page 19 or “LCD operating panel
assembly” on page 19.
• Mobile access to Lenovo Service Information website
The server provides a QR code on the system service label, which is on the cover of the server, that you
can scan using a QR code reader and scanner with a mobile device to get quick access to the Lenovo
Service Information website. The Lenovo Service Information website provides additional information for

Chapter 1. The Lenovo System x3550 M5 server 13

 parts installation and replacement videos, and error codes for server support. For the QR code, see
Chapter 1 “The Lenovo System x3550 M5 server” on page 1.
• Multi-core processing
The server supports up to two Intel Xeon E5-2600 v3 series multi-core microprocessors. The server
comes with a minimum of one microprocessor.
• PCI adapter capabilities
The server has two PCI interface slots. See “Replacing an adapter” on page 177 for detailed information.
• Redundant connection
The addition of the optional Ethernet adapter provides failover capability to a redundant Ethernet
connection with the applicable application installed. If a problem occurs with the primary Ethernet
connection and the optional Ethernet adapter is installed on the server, all Ethernet traffic that is
associated with the primary connection is automatically switched to the optional redundant Ethernet
adapter connection. If the applicable device drivers are installed, this switching occurs without data loss
and without user intervention.
• Redundant cooling and optional power capabilities
The server supports a maximum of two 550-watt, 750-watt, 900-watt or 1500-watt hot-swap power
supplies and seven or eight dual-motor hot-swap fans, which provide redundancy and hot-swap
capability for a typical configuration. The redundant cooling by the fans in the server enables continued
operation if one of the fans fails. The server comes with the minimum of one 550-watt, 750-watt, 900-watt
or 1500-watt hot-swap power supply and five or six fans.
You must install the sixth and eighth fans when you install the second microprocessor in the server. You
can order the second optional power supply for power redundancy.

Note: You cannot mix power supplies that have different wattages in the server.
• ServeRAID support
The ServeRAID adapter provides hardware redundant array of independent disks (RAID) support to create
configurations. The standard RAID adapter provides RAID levels 0, 1, and 10. An optional RAID adapter is
available for purchase.
• SD adapter
A raid controller for Secure Digital (SD) media. It has two upstream connections, a USB connection to the
server chipset, and an MMC connection to the integrated management module (IMM2.1).
• Systems-management capabilities
The server comes with an Integrated management module 2.1 (IMM2.1). When the IMM is used with the
systems-management software that comes with the server, you can manage the functions of the server
locally and remotely. The IMM also provides system monitoring, event recording, and network alert
capability. The systems-management connector on the rear of the server is dedicated to the IMM. The
dedicated systems-management connector provides additional security by physically separating the
management network traffic from the production network. You can use the Setup utility to configure the
server to use a dedicated systems-management network or a shared network.
• UEFI-compliant server firmware
Lenovo System x Server Firmware (server firmware) offers several features, including Unified Extensible
Firmware Interface (UEFI) 2.1 compliance; Active Energy Manager technology; enhanced reliability,
availability, and serviceability (RAS) capabilities; and basic input/output system (BIOS) compatibility
support. UEFI replaces the BIOS and defines a standard interface between the operating system, platform
firmware, and external devices. UEFI-compliant System x servers are capable of booting UEFI-compliant
operating systems, BIOS-based operating systems, and BIOS-based adapters as well as UEFI-compliant
adapters.

14 Lenovo System x3550 M5 Installation and Service Guide

 Note: The server does not support DOS (Disk Operating System).
• VMware ESXi embedded hypervisor
The VMware ESXi embedded hypervisor software is available on the optional USB flash device or SD
adapter. Hypervisor is virtualization software that enables multiple operating systems to run on a host
system at the same time. The USB embedded hypervisor flash device can be installed in the internal USB
connector on the system board. The SD adapter wit embedded hypervisor software can be installed in the
SD adapter connector on the system board. For more information about using the embedded hypervisor,
see “Using the embedded hypervisor” on page 45.

Reliability, availability, and serviceability

Three important computer design features are reliability, availability, and serviceability (RAS). The RAS
features help to ensure the integrity of the data that is stored in the server, the availability of the server when
you need it, and the ease with which you can diagnose and correct problems.

Your server has the following RAS features:

• 3-year parts and 3-year labor limited warranty (Machine Type 5463)
• 24-hour support center
• Automatic error retry and recovery
• Automatic restart on nonmaskable interrupt (NMI)
• Automatic restart after a power failure
• Back up basic input/output system switching under the control of the integrated management module
(IMM)
• Built-in monitoring for fan, power, temperature, voltage, and power-supply redundancy
• Cable-presence detection on most connectors
• Chipkill memory protection
• Double-device data correction (DDDC) for x4 DRAM technology DIMMs (available on 16 GB DIMMs only).
Ensures that data is available on a single x4 DRAM DIMM after a hard failure of up to two DRAM DIMMs.
One x4 DRAM DIMM in each rank is reserved as a space device.
• Diagnostic support for ServeRAID and Ethernet adapters
• Error codes and messages
• Error correcting code (ECC) L3 cache and system memory
• Full Array Memory Mirroring (FAMM) redundancy
• Hot-swap cooling fans with speed-sensing capability
• Hot-swap hard disk drives
• Integrated Management Module (IMM)
• Memory mirroring and memory sparing support
• Memory error correcting code and parity test
• Memory down sizing (non-mirrored memory). After a restart of the server after the memory controller
detected a non-mirrored uncorrectable error and the memory controller cannot recover operationally, the
IMM logs the uncorrectable error and informs POST. POST logically maps out the memory with the
uncorrectable error, and the server restarts with the remaining installed memory.
• Menu-driven setup, system configuration, and redundant array of independent disks (RAID) configuration
programs
• Microprocessor built-in self-test (BIST), internal error signal monitoring, internal thermal trip signal
monitoring, configuration checking, and microprocessor and voltage regulator module failure identification
through light path diagnostics
• Nonmaskable interrupt (NMI) button
• Parity checking on the small computer system interface (SCSI) bus and PCI-E and PCI buses
• Power management: Compliance with Advanced Configuration and Power Interface (ACPI)
• Power-on self-test (POST)
• Proactive Platform Alerts (including Predictive Failure Analysis and Self-Monitoring, Analysis and
Reporting Technology alerts): microprocessors, voltage regulators, memory, internal storage (SAS/SATA

Chapter 1. The Lenovo System x3550 M5 server 15

 hard disk drives and solid-state drives, M.2 storage, flash storage adapters), fans, power supplies, RAID
controllers, and server ambient and sub-component temperatures
• Redundant Ethernet capabilities with failover support
• Redundant hot-swap power supplies and redundant hot-swap fans
• Redundant network interface card (NIC) support
• Remind button to temporarily turn off the system-error LED
• Remote system problem-determination support
• ROM-based diagnostics
• ROM checksums
• Serial Presence Detection (SPD) on memory, VPD on system board, power supply, and hard disk drive or
solid state drive backplanes, microprocessor and memory expansion tray, and Ethernet cards
• Single-DIMM isolation of excessive correctable error or multi-bit error by the Unified Extensible Firmware
Interface (UEFI)
• Solid state drives
• Standby voltage for system-management features and monitoring
• Startup (boot) from LAN through remote initial program load (RIPL) or dynamic host configuration
protocol/boot protocol (DHCP/BOOTP)
• System auto-configuring from the configuration menu
• System-error logging (POST and IMM)
• Systems-management monitoring through the Inter-Integrated Circuit (IC) protocol bus
• Uncorrectable error (UE) detection
• Upgradeable POST, Unified Extensible Firmware Interface (UEFI), diagnostics, IMM firmware, and read-
only memory (ROM) resident code, locally or over the LAN
• Vital product data (VPD) on microprocessors, system board, power supplies, and SAS/SATA (hot-swap
hard disk drive or solid state drive) backplane
• Wake on LAN capability

Systems Director
Systems Director is a platform-management foundation that streamlines the way you manage physical and
virtual systems in a heterogeneous environment. By using industry standards, Systems Director supports
multiple operating systems and virtualization technologies in Lenovo and non-Lenovo x86 platforms.

Through a single user interface, Systems Director provides consistent views for viewing managed systems,
determining how these systems relate to one other, and identifying their statuses, helping to correlate
technical resources with business needs. A set of common tasks that are included with Systems Director
provides many of the core capabilities that are required for basic management, which means instant out-of-
the-box business value. The common tasks include discovery, inventory, configuration, system health,
monitoring, updates, event notification, automation for managed systems, hardware log, power, and light
path.

The Systems Director Web and command-line interfaces provide a consistent interface that is focused on
driving these common tasks and capabilities:
• Discovering, navigating, and visualizing systems on the network with the detailed inventory and
relationships to the other network resources
• Notifying users of problems that occur on systems and the ability to isolate the source of the problem
• Notifying users when systems need updates and distributing and installing updates on a schedule
• Analyzing real-time data for systems and setting critical thresholds that notify the administrator of
emerging problems
• Configuring settings of a single system and creating a configuration plan that can apply those settings to
multiple systems
• Updating installed plug-ins to add new features and functions to the base capabilities

16 Lenovo System x3550 M5 Installation and Service Guide

• Managing the life cycles of virtual resources

For more information about Systems Director, see the Systems Director Information Center at http://
pic.dhe.ibm.com/infocenter/director/pubs/index.jsp? topic=%2Fcom.ibm.director.main.helps.doc%2F fqm0_
main.html, and the Systems Management Web page at http://shop.lenovo.com/us/en/systems/solutions/,
which presents an overview of Systems Management and Systems Director.

Server controls, LEDs, and power

This section describes the controls and light-emitting diodes (LEDs) and how to turn the server on and off.

For the locations of other LEDs on the system board, see “System-board LEDs” on page 29.

Front view
The following illustrations show the controls, LEDs, and connectors on the front of your server model. As they
are the same for either hot-swap or simple-swap models, only the hot-swap model is used to show the
relevant locations.

Note: The ten 2.5-inch simple-swap hard disk drive model is not supported.

Controls, LEDs, and connectors on your server model.

Hard disk drive

status LED (yellow)

Hard disk drive

activity LED (green) LCD system Operator
information USB 2.0 USB 3.0 information
display panel connectors connectors panel

Rack Rack
release release
latch latch

2.5-inch hard disk DVD DVD drive Video

drive bays optical eject button connector
drive bay
DVD drive
activity LED

Figure 11. Front view: Eight 2.5-inch hot-swap hard disk drive bay model

Chapter 1. The Lenovo System x3550 M5 server 17

 Hard disk drive
status LED (yellow)
Hard disk drive
activity LED (green) Operator
information
panel

Rack Rack
release release
latch latch

2.5-inch hard disk Video USB 2.0

drive bays connector connectors
USB 3.0
connectors

Figure 12. Front view: Ten 2.5-inch hot-swap hard disk drive bay model

Figure 13. Front view: Four 3.5-inch hot-swap hard disk drive bay model

• Rack release latches: Press the latches on each front side of the server to remove the server from the
rack.
• Hard disk drive activity LEDs: This LED is used on hot-swap SAS or SATA hard disk drives. Each hot-
swap hard disk drive has an activity LED, and when this LED is flashing, it indicates that the drive is in use.
• Hard disk drive status LEDs: This LED is used on hot-swap SAS or SATA hard disk drives. When this
LED is lit, it indicates that the drive has failed. If an optional ServeRAID controller is installed in the server,
when this LED is flashing slowly (one flash per second), it indicates that the drive is being rebuilt. When the
LED is flashing rapidly (three flashes per second), it indicates that the controller is identifying the drive.
• DVD eject button: Press this button to release a DVD or CD from the DVD drive.
• DVD drive activity LED: When this LED is lit, it indicates that the DVD drive is in use.
• Operator information panel: Use this information for an overview of the connectors, LEDs, and buttons
on the server front operator panel.
• LCD system information display panel: Use this information for an overview of the LCD system
information display panel, which displays various types of information about the server.
• Video connector: Connect a monitor to this connector. The video connectors on the front and rear of the
server can be used simultaneously.

Note: The maximum video resolution is 1600 x 1200 at 75 Hz.

• USB connectors: Connect a USB device, such as a USB mouse or keyboard to any of these connectors.

18 Lenovo System x3550 M5 Installation and Service Guide

Operator information panel
The following illustrations show the controls and LEDs on the operator information panel.

Power-control button/
power-on LED Check log LED

Locator button/ System-error

locator LED LED

Figure 14. Operator information panel

• Power-control button and power-on LED: Press this button to turn the server on and off manually. The
states of the power-on LED are as follows:
Off: Power is not present or the power supply, or the LED itself has failed.
Flashing rapidly (4 times per second): The server is turned off and is not ready to be turned on. The
power-control button is disabled. This will last approximately 5 to 10 seconds.
Flashing slowly (once per second): The server is turned off and is ready to be turned on. You can
press the power-control button to turn on the server.
Lit: The server is turned on.
• System-locator button/LED: Use this blue LED to visually locate the server among other servers. A
system-locator LED is also on the rear of the server. This LED is used as a presence detection button as
well. You can use Systems Director or IMM Web interface to light this LED remotely. This LED is controlled
by the IMM. The locator button is pressed to visually locate the server among the others servers.
• Check log LED: When this yellow LED is lit, it indicates that a system error has occurred. Check the event
log for additional information. See “Event logs” on page 64 for more information about event logs.
• System-error LED: When this yellow LED is lit, it indicates that a system error has occurred. A system-
error LED is also on the rear of the server. An LED on the operator information panel or on the system
board is also lit to help isolate the error. This LED is controlled by the IMM.

LCD operating panel assembly

Use this information for an overview of the LCD operating panel assembly, which displays various types of
information about the server.

The LCD operating panel assembly is on the front of the server. It enables you to have quick access to
system status, firmware, network, and health information. The following illustration shows the controls on the
LCD operating panel assembly.

Note: The LCD operating panel assembly is only installed in the eight 2.5-inch hot-swap server
configuration.

Chapter 1. The Lenovo System x3550 M5 server 19

LCD system information display panel Scroll up button

Select button

Scroll down button

Figure 15. LCD operating panel assembly

• Scroll up button: Press this button to scroll up or scroll to the left in the main menu to locate and select
the system information that you want displayed.
• Select button: Press this button to make your selection from the menu options.
• Scroll down button: Press this button to scroll down or scroll to the right in the main menu to location
and select the system information that you want displayed.

The following is an illustration of the LCD operating panel assembly menu options flow.

Reset IMM to Request IMM quick-boot

mode off Clear CMOS
default settings Soft Reset

Figure 16. LCD operating panel assembly menu options flow

The following is an example of the information that you will see on the display panel. This example shows the
layout of the information in the main menu when the debug feature is enabled.

20 Lenovo System x3550 M5 Installation and Service Guide

 This shows a system
supporting four
Ethernet ports.
If the numbers are
flashing, the ports
System name Network icon are active.

System status Check-mark UEFI \ POST code

above 2 indicates
system is booting from
alternative UEFI bank.

Figure 17. Main menu

When you navigate through the hierarchy of the menu options on the LCD operating panel assembly, the
display panel shows the information for that option and the up and down arrows appear on the side of the
display panel. When you get to the bottom of the hierarchy of the menu options, only the up arrow will be
available. When you are at the top of the hierarchy of the menu options, only the down arrow will be available.

For the errors submenu set, if only one error occurs, the LCD display panel will display that error. If more than
one error occurs, the LCD display panel displays the number of errors that have occurred. If no errors occur,
the no error menu will be available for navigation.

To move within the menu options, use the Scroll up or Scroll down buttons, then the Select button to enter a
submenu set.

The LCD operating panel assembly displays the following types of information about the server:
• IMM system error log (SEL)

Note: The Scroll Down button will only function for this menu option if errors have occurred. A list of
current errors reported by the system will be displayed. To see the system error log (SEL) and get the
complete list of errors, go to the IMM Web page ( see “Logging on to the Web interface” on page 44).
• System VPD information:
– Machine type and serial number
– Universal Unique Identifier (UUID) string
• System firmware levels:
– UEFI code level
– IMM code level
– pDSA code level
• IMM network information:
– IMM hostname
– IMM dedicated MAC address

Note: Only the MAC address that is currently in use is displayed (dedicated or shared)
– IMM shared MAC address

Chapter 1. The Lenovo System x3550 M5 server 21

 – IP v4 information
– IP v6 address
• System environmental information:
– Ambient temperature
– CPU temperature
– AC input voltage
– Estimated power consumption

Rear view
The following illustration shows the connectors on the rear of the server.

The server configuration may be of the following three:

Ethernet Ethernet
Slot 1 Slot 2 connector 1 connector 3 Slot 3
PCI Express PCI Express Ethernet Ethernet PCI Express Power Power
(low profile) (low profile) connector 2 connector 4 (low profile) supply 1 supply 2

System management USB 3.0 USB 2.0 NMI Video Power cord
(dedicated) connector connector connector connectors

Figure 18. Rear view connector illustration when three low-profile PCI riser card assemblies are installed.

Ethernet Ethernet
connector 1 connector 3 Slot 3 PCI
Rear 2.5 inch hot-swap Ethernet Ethernet Express Power Power
hard disk drives connector 2 connector 4 (low profile) supply 1 supply 2

System management USB 3.0 USB 2.0 NMI Video Power cord
(dedicated) connector connector connector connectors

Figure 19. Rear view connector illustration when two additional rear 2.5-inch hot-swap hard disk drives installed in server.
The PCI riser card assembly for this server configuration is low-profile.

22 Lenovo System x3550 M5 Installation and Service Guide

 Slot 2 PCI Ethernet Ethernet
Slot 1 PCI Express connector 1 connector 3 Slot 3 PCI
Express (full-height Ethernet Ethernet Express Power Power
(ML2) half-length) connector 2 connector 4 (low profile) supply 1 supply 2

System management USB 3.0 USB 2.0 NMI Video Power cord
(dedicated) connector connector connector connectors

Figure 20. Rear view connector illustration when one ML2, one full-height half length and one low-profile PCI riser card
assembly is installed in the server.

• PCI slot 1: Depending on the server configuration, insert a low-profile PCI Express or an ML2 adapter into
this slot.
• PCI slot 2: Depending on the server configuration, insert a half-length, full-height PCI Express or a low-
profile PCI Express adapter into this slot.
• PCI slot 3: Insert a low-profile PCI Express into this slot.
• Ethernet connectors: Use either of these connectors to connect the server to a network.
• Systems-management Ethernet connector: Use this connector to connect the server to a network for
full systems-management information control. This connector is used only by the integrated management
module (IMM2.1). A dedicated management network provides additional security by physically separating
the management network traffic from the production network. In shared mode, depending on the network
environment, the IMM might disconnect from the network for a short time when the server restarts. You
can use the Setup utility to configure the server to use a dedicated systems management network or a
shared network.
• USB connectors: Connect a USB device, such as a USB mouse or keyboard to any of these connectors.
• NMI button: Press this button to force a nonmaskable interrupt to the microprocessor. It allows you to
blue screen the server and take a memory dump (use this button only when directed by the Lenovo
service support). You might have to use a pen or the end of a straightened paper clip to press the button.
The NMI button is in the lower left-hand corner on the rear of the server.
• Video connector: Connect a monitor to this connector. The video connectors on the front and rear of the
server can be used simultaneously.

Note: The maximum video resolution is 1600 x 1200 at 75 Hz.

• Power cord connector: Connect the power cord to this connector.

Note: Power supply 1 is the default/primary power supply. If power supply 1 fails, you must replace it
immediately.

The following illustration shows the LEDs on the rear of the server.

Chapter 1. The Lenovo System x3550 M5 server 23

 Power LED System-locator Power Power
(green) LED (blue) supply 1 supply 2
AC LED
(green)

DC LED
(green)

Power-supply
error LED (yellow)

Ethernet Ethernet System-error

link LED activity LED LED (yellow)

Figure 21. Rear view LEDs

• Ethernet link LEDs: When these LEDs are lit, they indicate that there is an active link connection on the
10BASE-T, 100BASE-TX, or 1000BASE-TX interface for the Ethernet port.
• Ethernet activity LEDs: When these LEDs are lit, they indicate that the server is transmitting to or
receiving signals from the Ethernet LAN that is connected to the Ethernet port.
• Power-on LED: When this LED is lit and not flashing, it indicates that the server is turned on. The states of
the power-on LED are as follows:
Off: Power is not present, or the power supply or the LED itself has failed.
Flashing rapidly (4 times per second): The server is turned off and is not ready to be turned on. The
power-control button is disabled. This will last approximately 5 to 10 seconds.
Flashing slowly (once per second): The server is turned off and is ready to be turned on. You can
press the power-control button to turn on the server.
Lit: The server is turned on.
• System-locator LED: Use this LED to visually locate the server among other servers. You can use
Systems Director or IMM2.1 Web interface to light this LED remotely.
• System-error LED: When this LED is lit, it indicates that a system error has occurred. An LED on the
operator information panel is also lit to help isolate the error.
• DC power LED: Each hot-swap ac power supply has a dc power LED. When the dc power LED is lit, it
indicates that the power supply is supplying adequate dc power to the system. During typical operation,
both the ac and dc power LEDs are lit. For any other combination of LEDs, see “ac power-supply LEDs”
on page 61.
• AC power LED: Each hot-swap ac power supply has an ac power LED. When the ac power LED is lit, it
indicates that sufficient power is coming into the power supply through the power cord. During typical
operation, the ac power LED is lit. For any other combination of LEDs, see “ac power-supply LEDs” on
page 61.
• Power-supply error LED: When the power-supply error LED is lit, it indicates that the power supply has
failed.

Note: Power supply 1 is the default/primary power supply. If power supply 1 fails, you must replace the
power supply immediately.

Server components
The following illustration shows the major components in the server.

The illustrations in this document might differ slightly from your hardware.

24 Lenovo System x3550 M5 Installation and Service Guide

 Power supply
Cover filler
Air baffle

Power supply

Fan

Battery holder Heat sink

10 x 2.5-inch hot-swap
backplane assembly
Microprocessor

4 x 2.5-inch hot-swap
backplane assembly
System board
4 x 3.5-inch hot-swap
backplane assembly
Memory

4 x 2.5-inch simple-swap
backplane assembly 1U PCIe Riser 2
assembly (2x low
4 x 3.5-inch simple-swap profile; x8 or x16)
backplane assembly
1U PCIe Riser 1
assembly (1x low
profile; x16)

1U PCIe Riser 2
assembly (1x
full-height half-length
and 1x low profile; x8
2.5-inch hard disk or x16)
drive filler 1U PCIe Riser 1
assembly
(1x ML2; x16)
2.5-inch simple-swap
hard disk drive Chassis

2.5-inch hot-swap 1U PCIe Riser 3

hard disk drive assembly (1x low
profile; x8 or x16)
3.5-inch simple-swap
2.5-inch hot-swap
hard disk drive
rear hard disk
drive kit
3.5-inch hot-swap
hard disk drive
Rear 2.5-inch
hot-swap
3.5-inch hard disk backplane
drive filler assembly
DVD drive DVD drive Media cage for Media cage for Media cage for LCD system
filler 10 x 2.5-inch 8 x 2.5-inch 4 x 2.5-inch information
hard disk drive hard disk drive hard disk drive display panel
configuration configuration configuration

Figure 22. Server components

Blue on a component indicates touch points, where you can grip the component to remove it from or install it
in the server, open or close a latch, and so on.

Orange on a component or an orange label on or near a component indicates that the component can be
hot-swapped, which means that if the server and operating system support hot-swap capability, you can
remove or install the component while the server is running. (Orange can also indicate touch points on hot-

Chapter 1. The Lenovo System x3550 M5 server 25

swap components.) See the instructions for removing or installing a specific hot-swap component for any
additional procedures that you might have to perform before you remove or install the component.

System-board internal connectors

The following illustration shows the internal connectors on the system board.

PCI riser-card
assembly ServerRAID
connector 2 connector

PCI riser-card
assembly
USB hypervisor connector 1
connector
Battery
Graphic card Spare SATA
connector connector
SATA cable
Backplane
connector 1
Power DIMM 7-18
connector
DVD drive connector
Backplane SATA/SAS cable
configuration connector 0
connector Front USB
connector
DIMM 1- 6

Microprocessor 2
Microprocessor 1

DIMM 19-24
Operator information
panel connector
LCD display
panel connector

Fan 8 Fan 6 Fan 4 Fan 2 Front video

connector connector connector connector connector

Fan 7 Fan 5 Fan 3 Fan 1

connector connector connector connector

Figure 23. System-board internal connectors

System-board external connectors

The following illustration shows the external connectors on the system board.

26 Lenovo System x3550 M5 Installation and Service Guide

 USB 2.0
Ethernet Ethernet connector
connector 4 connector 2 (connector 3) USB 3.0 USB 2.0
Video Ethernet Ethernet connector connector
connector connector 3 connector 1 (connector 2) (connector 1)

System management
(dedicated)

Figure 24. System-board external connectors

System-board switches, jumpers, and buttons

The following illustration shows the location of the switches, jumpers, and buttons on the server.

Important:
1. Before you change any switch settings or move any jumpers, turn off the server; then, disconnect all
power cords and external cables. Review the information in “Safety” on page v, “Installation guidelines”
on page 118, “Handling static-sensitive devices” on page 120, and “Turning off the server” on page 31.
2. Any system-board switch or jumper block that is not shown in the illustrations in this document are
reserved.
3. If there is a clear protective sticker on the top of the switch blocks, you must remove and discard it to
access the switches.

Chapter 1. The Lenovo System x3550 M5 server 27

 NMI button

UEFI boot backup

jumper (J13)
1 SW3 switch
2 block
3

CMOS clear jumper (J11)

Off

3 On
2 87 6543 21
1

On Off
2
1

System TPM physical

presence switch (SW11)

Figure 25. System-board switches, jumpers, and buttons

The following table describes the jumpers on the system board.

Table 1. System board jumpers

Jumper number Jumper name Jumper setting

JP11 CMOS clear jumper

• Pins 1 and 2: Normal (default).
• Pins 2 and 3: Clears the real-time clock (RTC)
registry.

JP13 UEFI boot backup jumper

• Pins 1 and 2: Normal (default). Loads the
primary server firmware ROM page.
• Pins 2 and 3: Loads the secondary (backup)
server firmware ROM page.

Notes:
1. If no jumper is present, the server responds as if the pins are set to the default.
2. Changing the position of the UEFI boot backup jumper (JP13) from pins 1 and 2 to pins 2 and 3 before the server
is turned on alters which flash ROM page is loaded. Do not change the jumper pin position after the server is
turned on. This can cause an unpredictable problem.

The following table describes the functions of the SW3 switch block on the system board.

28 Lenovo System x3550 M5 Installation and Service Guide

Table 2. System board SW3 switch block definition

Switch number Default position Description

1 Off Reserved.
2 Off Power-on password override. Changing the position of this switch
bypasses the power-on password check the next time the server is
turned on and starts the Setup utility so that you can change or
delete the power-on password. You do not have to move the switch
back to the default position after the power-on password in
overridden.
Changing the position of this switch does not affect the
administrator password check if an administrator password is set.

See the user security section in “Setup utility menu choices” on

page 37 for additional information about passwords.

3 Off Reserved
4 Off Reserved

The following table describes the functions of the SW11 switch block on the system board.

Table 3. System board SW11 switch block definition

Switch number Default position Description

1 Off Indicates a physical presence to the system TPM

2 Off Reserved

The following table describes the functions of the button on the system board.

Table 4. Button on the server

Button name Function
Force NMI button This button is on the rear of the server. Press this button
to force a nonmaskable interrupt to the microprocessor.
You might have to use a pen or the end of a straightened
paper clip to press the button. You can also use it to force
a blue-screen memory dump (use this button only when
you are directed to do so by Lenovo Support).

System-board LEDs
The following illustration shows the light-emitting diodes (LEDs) on the system board.

Chapter 1. The Lenovo System x3550 M5 server 29

 System System IMM2
error locator Power heartbeat
LED LED LED LED

DIMM 7-18
error LEDs Battery error LED

ServeRAID error LED

Microprocessor 1
error LED

DIMM 19-24 DIMM 1- 6

error LEDs error LEDs

Microprocessor 2
error LED

Fan 8 Fan 7 Fan 6 Fan 5 Fan 4 Fan 3 Fan 2 Fan 1

error LED error LED error LED error LED error LED error LED error LED error LED

Figure 26. System-board LEDs

Server power features

When the server is connected to an ac power source but is not turned on, the operating system does not run,
and all core logic except for the integrated management module is shut down.

However, the server can respond to requests from IMM, such as a remote request to turn on the server. The
power-on LED flashes to indicate that the server is connected to an ac power source but is not turned on.

Turning on the server

Use this information to turn on the server.

Approximately 5 seconds after the server is connected to power, one or more fans might start running to
provide cooling while the server is connected to power and the power-on button LED will blink quickly.
Approximately 5 to 10 seconds after the server is connected to power, the power-control button becomes
active (the power-on LED will blink slowly), and one or more fans might start running to provide cooling while
the server is connected to power. You can turn on the server by pressing the power-control button.

The server can also be turned on in any of the following ways:

30 Lenovo System x3550 M5 Installation and Service Guide

• If a power failure occurs while the server is turned on, the server will restart automatically when power is
restored.
• If your operating system supports the Wake on LAN feature, the Wake on LAN feature can turn on the
server.

Notes:
• When 4 GB or more of memory (physical or logical) is installed, some memory is reserved for various
system resources and is unavailable to the operating system. The amount of memory that is reserved for
system resources depends on the operating system, the configuration of the server, and the configured
PCI options.
• Ethernet 1 connector supports Wake on LAN feature.
• When you turn on the server with the graphical adapters installed, the Lenovo logo displays on the screen
after approximately three minutes. This is normal operation while the system loads.

Turning off the server

Use this information to turn off the server.

When you turn off the server and leave it connected to power, the server can respond to requests to the
service processor, such as a remote request to turn on the server. While the server remains connected to
power, one or more fans might continue to run. To remove all power from the server, you must disconnect it
from the power source.

Some operating systems require an orderly shutdown before you turn off the server. See your operating-
system documentation for information about shutting down the operating system.

Statement 5

CAUTION:
The power control button on the device and the power switch on the power supply do not turn off the
electrical current supplied to the device. The device also might have more than one power cord. To
remove all electrical current from the device, ensure that all power cords are disconnected from the
power source.

2
1
The server can be turned off in any of the following ways:
• You can turn off the server from the operating system, if your operating system supports this feature. After
an orderly shutdown of the operating system, the server will turn off automatically.
• You can press the power-control button to start an orderly shutdown of the operating system and turn off
the server, if your operating system supports this feature.
• If the operating system stops functioning, you can press and hold the power-control button for more than
4 seconds to turn off the server.

Chapter 1. The Lenovo System x3550 M5 server 31

• The server can be turned off by Wake on LAN feature with the following limitation:

Note: When you install any PCI adapter, the power cords must be disconnected from the power source
before you remove the PCI Express riser-card assembly. Otherwise, the Wake on LAN feature might not
work.
• The Integrated Management Module II (IMM2) can turn off the server as an automatic response to a critical
system failure.

32 Lenovo System x3550 M5 Installation and Service Guide

Chapter 2. Configuring
This chapter provides information about updating the firmware and using the configuration utilities.

Updating the firmware

Use this information to update the firmware.

Important:
1. Some cluster solutions require specific code levels or coordinated code updates. If the device is part of
a cluster solution, verify that the latest level of code is supported for the cluster solution before you
update the code.
2. Before you update the firmware, be sure to back up any data that is stored in the Trusted Platform
Module (TPM), in case any of the TPM characteristics are changed by the new firmware. For
instructions, see your encryption software documentation.
3. Installing the wrong firmware or device-driver update might cause the server to malfunction. Before you
install a firmware or device-driver update, read any readme and change history files that are provided
with the downloaded update. These files contain important information about the update and the
procedure for installing the update, including any special procedure for updating from an early firmware
or device-driver version to the latest version.
• Lenovo XClarity Essentials OneCLI
Lenovo XClarity Essentials OneCLI is a collection of command line applications that can be used to
manage Lenovo servers. Its update application can be used to update firmware and device drivers for
your servers. The update can be performed within the host operating system of the server (in-band) or
remotely through the BMC of the server (out-of-band). Specific details about updating firmware using
Lenovo XClarity Essentials OneCLI is available at: http://sysmgt.lenovofiles.com/help/topic/toolsctr_cli_
lenovo/onecli_c_update.html
• Lenovo XClarity Essentials UpdateXpress
Lenovo XClarity Essentials UpdateXpress provides most of OneCLI update functions through a graphical
user interface (GUI). It can be used to acquire and deploy UpdateXpress System Pack (UXSP) update
packages and individual updates. UpdateXpress System Packs contain firmware and device driver
updates for Microsoft Windows and for Linux. You can obtain Lenovo XClarity Essentials UpdateXpress
from the following location: https://support.lenovo.com/uu/en/solutions/lnvo-xpress.
• Lenovo XClarity Essentials Bootable Media Creator
You can use Lenovo XClarity Essentials Bootable Media Creator to create bootable media that is suitable
for applying firmware updates, running preboot diagnostics, and deploying Microsoft Windows operating
systems. You can obtain Lenovo XClarity Essentials BoMC from the following location: https://
datacentersupport.lenovo.com/uu/en/solutions/lnvo-bomc.

The firmware for the server is periodically updated and is available for download on the Lenovo website. To
check for the latest level of firmware, such as the UEFI firmware, device drivers, and integrated management
module (IMM) firmware, go to https://datacentersupport.lenovo.com.

Download the latest firmware for the server; then, install the firmware, using the instructions that are included
with the downloaded files.

When you replace a device in the server, you might have to update the firmware that is stored in memory on
the device or restore the pre-existing firmware from a CD or DVD image.

© Copyright Lenovo 2015, 2020 33

The following list indicates where the firmware is stored:
• UEFI firmware is stored in ROM on the system board.
• IMM2.1 firmware is stored in ROM on the system board.
• Ethernet firmware is stored in ROM on the Ethernet controller and on the system board.
• ServeRAID firmware is stored in ROM on the RAID adapter (if one is installed).
• SAS/SATA firmware is stored in UEFI ROM on the system board.

Configuring the server

The following configuration programs come with the server:

• Setup utility
The Setup utility is part of the UEFI firmware. Use it to perform configuration tasks such as changing the
startup-device sequence, setting the date and time, and setting passwords. For information about using
this program, see “Using the Setup utility” on page 37.
• Boot Manager program
The Boot Manager is part of the UEFI firmware. Use it to override the startup sequence that is set in the
Setup utility and temporarily assign a device to be first in the startup sequence. For more information
about using this program, see “Using the Boot Manager” on page 41.
• ServerGuide Setup and Installation CD
The ServerGuide program provides software-setup tools and installation tools that are designed for the
server. Use this CD during the installation of the server to configure basic hardware features, such as an
integrated SAS/SATA controller with RAID capabilities, and to simplify the installation of your operating
system. For information about using this CD, see “Using the ServerGuide Setup and Installation CD” on
page 35.
• FastSetup
FastSetup is a no-cost software tool that helps simplify the maintenance and deployment of selected
BladeCenter chassis, servers, and components. The intuitive graphical interface initializes all phases of
server setup, including discovery, update, and configuration. Features include templates that enable
replication of settings to many servers and automation that reduces hands-on time and user errors.
Wizards and other default settings enable customization capabilities. The low-touch, set-once and walk-
away feature reduces the hands-on server setup time from days to minutes, particularly for larger
deployments. For information about this tool, see http://www.ibm.com/support/entry/portal/
docdisplay?lndocid=TOOL-FASTSET.
• Integrated management module
Use the integrated management module 2.1 (IMM2.1) for configuration, to update the firmware and sensor
data record/field replaceable unit (SDR/FRU) data, and to remotely manage a network. For information
about using the IMM, see “Using the integrated management module” on page 42 and the Integrated
Management Module II User's Guide at https://download.lenovo.com/servers_pdf/imm2_configurations_
usersguide_2013_7.pdf.
• VMware ESXi embedded hypervisor
The VMware ESXi embedded hypervisor software is available on the optional USB flash device or SD
adapter. Hypervisor is virtualization software that enables multiple operating systems to run on a host
system at the same time. The USB embedded hypervisor flash device can be installed in USB connectors
3 and 4 on the system board. For more information about using the embedded hypervisor, see “Using the
embedded hypervisor” on page 45.
• Remote presence capability and blue-screen capture

34 Lenovo System x3550 M5 Installation and Service Guide

 The remote presence and blue-screen capture features are integrated functions of the integrated
management module 2.1 (IMM2.1). The remote presence feature provides the following functions:
– Remotely viewing video with graphics resolutions up to 1600 x 1200 at 75 Hz, regardless of the system
state
– Remotely accessing the server, using the keyboard and mouse from a remote client
– Mapping the CD or DVD drive, diskette drive, and USB flash drive on a remote client, and mapping ISO
and diskette image files as virtual drives that are available for use by the server
– Uploading a diskette image to the IMM memory and mapping it to the server as a virtual drive
The blue-screen capture feature captures the video display contents before the IMM restarts the server
when the IMM detects an operating-system hang condition. A system administrator can use the blue-
screen capture feature to assist in determining the cause of the hang condition. For more information, see
“Using the remote presence and blue-screen capture features” on page 43.
• Ethernet controller configuration
For information about configuring the Ethernet controller, see “Configuring the Ethernet controller” on
page 45.
• Features on Demand software Ethernet software
The server provides Features on Demand software Ethernet support. You can purchase a Features on
Demand software upgrade key for Fibre Channel over Ethernet (FCoE) and iSCSI storage protocols. For
more information, see “Enabling Features on Demand Ethernet software” on page 46.
• Features on Demand software RAID software
The server provides Features on Demand software RAID support. You can purchase a Features on
Demand software upgrade key for RAID. For more information, see “Enabling Features on Demand RAID
software” on page 46.
• Lenovo XClarity Essentials OneCLI
You can use the config application and commands to view the current system configuration settings and
make changes to Lenovo XClarity Controller and UEFI. The saved configuration information can be used
to replicate or restore other systems. For information about configuring the server using Lenovo XClarity
Essentials OneCLI, see: http://sysmgt.lenovofiles.com/help/topic/toolsctr_cli_lenovo/onecli_c_settings_info_
commands.html.
• Configuring RAID arrays
For information about configuring RAID arrays, see “Configuring RAID arrays” on page 46.

Using the ServerGuide Setup and Installation CD

Use this information as an overview for using the ServerGuide Setup and Installation CD.

The ServerGuide Setup and Installation CD provides software setup tools and installation tools that are
designed for your server. The ServerGuide program detects the server model and optional hardware devices
that are installed and uses that information during setup to configure the hardware. The ServerGuide
simplifies the operating-system installations by providing updated device drivers and, in some cases,
installing them automatically.

You can download a free image of the ServerGuide Setup and Installation CD from https://
support.lenovo.com/solutions/lnvo-toolkit.

In addition to the ServerGuide Setup and Installation CD, you must have your operating-system CD to install
the operating system.

Chapter 2. Configuring 35
ServerGuide features
This information provides an overview of the ServerGuide features.

Features and functions can vary slightly with different versions of the ServerGuide program. To learn more
about the version that you have, start the ServerGuide Setup and Installation CD and view the online
overview. Not all features are supported on all server models.

The ServerGuide program has the following features:

• An easy-to-use interface
• Diskette-free setup, and configuration programs that are based on detected hardware
• Device drivers that are provided for the server model and detected hardware
• Operating-system partition size and file-system type that are selectable during setup

The ServerGuide program performs the following tasks:

• Sets system date and time
• Detects the RAID adapter or controller and runs the SAS/SATA RAID configuration program
• Checks the microcode (firmware) levels of a ServeRAID adapter and determines whether a later level is
available from the CD
• Detects installed hardware options and provides updated device drivers for most adapters and devices
• Provides diskette-free installation for supported Windows operating systems
• Includes an online readme file with links to tips for your hardware and operating-system installation

Setup and configuration overview

When you use the ServerGuide Setup and Installation CD, you do not need setup diskettes. You can use the
CD to configure any supported Lenovo server model. The setup program provides a list of tasks that are
required to set up your server model. On a server with a ServeRAID adapter or SAS/SATA controller with
RAID capabilities, you can run the SAS/SATA RAID configuration program to create logical drives.

Note: Features and functions can vary slightly with different versions of the ServerGuide program.

Typical operating-system installation

The ServerGuide program can reduce the time it takes to install an operating system. It provides the device
drivers that are required for your hardware and for the operating system that you are installing. This section
describes a typical ServerGuide operating-system installation.

Note: Features and functions can vary slightly with different versions of the ServerGuide program.
1. After you have completed the setup process, the operating-system installation program starts. (You will
need your operating-system CD to complete the installation.)
2. The ServerGuide program stores information about the server model, service processor, hard disk drive
controllers, and network adapters. Then, the program checks the CD for newer device drivers. This
information is stored and then passed to the operating-system installation program.
3. The ServerGuide program presents operating-system partition options that are based on your operating-
system selection and the installed hard disk drives.
4. The ServerGuide program prompts you to insert your operating-system CD and restart the server. At this
point, the installation program for the operating system takes control to complete the installation.

Installing your operating system without using ServerGuide

Use this information to install the operating system on the server without using ServerGuide.

If you have already configured the server hardware and you are not using the ServerGuide program to install
your operating system, you can download operating-system installation instructions for the server from
https://datacentersupport.lenovo.com/us/en/solutions/server-os.

36 Lenovo System x3550 M5 Installation and Service Guide

Using the Setup utility
Use these instructions to start the Setup utility.

Use the Unified Extensible Firmware Interface (UEFI) Setup Utility program to perform the following tasks:
• View configuration information
• View and change assignments for devices and I/O ports
• Set the date and time
• Set and change passwords
• Set the startup characteristics of the server and the order of startup devices
• Set and change settings for advanced hardware features
• View, set, and change settings for power-management features
• View and clear error logs
• Resolve configuration conflicts

Starting the Setup utility

Use this information to start the Setup utility.

To start the Setup utility, complete the following steps:

Step 1. Turn on the server.

Note: Approximately 5 seconds after the server is connected to power, the power-control button
becomes active.
Step 2. When the prompt <F1> Setup is displayed, press F1. If you have set an administrator password, you
must type the administrator password to access the full Setup utility menu. If you do not type the
administrator password, a limited Setup utility menu is available.
Step 3. Select settings to view or change.

Setup utility menu choices

Use the Setup utility main menu to view and configure server configuration data and settings.

The following choices are on the Setup utility main menu for the UEFI. Depending on the version of the
firmware, some menu choices might differ slightly from these descriptions.
• System Information
Select this choice to view information about the server. When you make changes through other choices in
the Setup utility, some of those changes are reflected in the system information; you cannot change
settings directly in the system information. This choice is on the full Setup utility menu only.
– System Summary
Select this choice to view configuration information, including the ID, speed, and cache size of the
microprocessors, machine type and model of the server, the serial number, the system UUID, and the
amount of installed memory. When you make configuration changes through other options in the Setup
utility, the changes are reflected in the system summary; you cannot change settings directly in the
system summary.
– Product Data
Select this choice to view the system-board identifier, the revision level or issue date of the firmware,
the integrated management module and diagnostics code, and the version and date.

Chapter 2. Configuring 37
 This choice is on the full Setup utility menu only.
• System Settings
Select this choice to view or change the server component settings.
– Adapters and UEFI Drivers
Select this choice to view information about the UEFI 1.10 and UEFI 2.0 compliant adapters and drivers
installed in the server.
– Processors
Select this choice to view or change the processor settings.
– Memory
Select this choice to view or change the memory settings.
– Devices and I/O Ports
Select this choice to view or change assignments for devices and input/output (I/O) ports. You can
configure the serial ports, configure remote console redirection, enable or disable PCI slots and video
controller. If you disable a device, it cannot be configured, and the operating system will not be able to
detect it (this is equivalent to disconnecting the device).
– Power
Select this choice to view or change power capping to control consumption, processors, and
performance states.
– Operating Modes
Select this choice to view or change the operating profile (performance and power utilization).
– Legacy Support
Select this choice to view or set legacy support.

Note: In the legacy mode, this system has limited ROM space for installed options. At most four
network interface cards (NICs) are supported for legacy PXE boot. If more than four NICs are installed,
legacy PXE boot will not be attempted on some of the NICs. To enable legacy PXE boot on the desired
NIC connectors, prioritize the desired NIC connectors by changing the Rom execution Order or
disable the NIC connectors that you do not use from Enable/Disable Adapter Option ROM Support
menu.
– Force Legacy Video on Boot
Select this choice to force INT video support, if the operating system does not support UEFI video
output standards.
– Rehook INT 19h
Select this choice to enable or disable devices from taking control of the boot process. The default is
Disable.
– Legacy Thunk Support
Select this choice to enable or disable UEFI to interact with PCI mass storage devices that are non-
UEFI compliant. The default is Enable.
– Infinite Boot Retry
Select this choice to enable or disable UEFI to infinitely retry the legacy boot order. The default is
Disable.
– BBS Boot

38 Lenovo System x3550 M5 Installation and Service Guide

 Select this choice to enable or disable legacy boot in BBS manner. The default is Enable.
– Security
Select this choice to view or configure Trusted Platform Module (TPM) support.
– Integrated Management Module
Select this choice to view or change the settings for the integrated management module.
– Power Restore Policy
Select this choice to set the mode of operation after the power lost.
– Commands on USB Interface
Select this choice to enable or disable the Ethernet over USB interface on IMM. The default is
Enable.
– Network Configuration
Select this choice to view the system management network interface port, the IMM MAC address,
the current IMM IP address, and host name; define the static IMM IP address, subnet mask, and
gateway address, specify whether to use the static IP address or have DHCP assign the imm2.1 IP
address, save the network changes, and reset the IMM.
– Reset IMM to Defaults
Select this choice to view or reset IMM to the default settings.
– Reset IMM
Select this choice to reset IMM.
– Recovery and RAS
Select this choice to view or change the system recovery parameters and RAS setting.
– Advanced RAS
Select this choice to view or change the advanced RAS options.
– Backup Bank Management
Select this choice to view or change the backup bank management setting.
– Disk GPT Recovery
Select this choice to view or change the Disk GPT recovery options.
– POST Attempts
Select this choice to view or change the number of attempts to POST.
• POST Attempts Limit
Select this choice to view or change the Nx boot failure parameters.
– System Recovery
Select this choice to view or change system recovery settings.
• POST Watchdog Timer
Select this choice to view or enable the POST watchdog timer.
• POST Watchdog Timer Value
Select this choice to view or set the POST loader watchdog timer value.
• Reboot System on NMI

Chapter 2. Configuring 39
 Select this choice to enable or disable restarting the system whenever a nonmaskable interrupt
(NMI) occurs. Enable is the default.
• Halt on Severe Error
Select this choice to enable or disable the system from booting into OS, displaying the POST
event viewer whenever a severe error was detected. Disable is the default.
– Storage
Select this choice to view or change the storage device settings.
– Network
Select this choice to view or change the network device options, such as iSCSI.
– Drive Health
Select this choice to view the status of the controllers installed in the blade server.
• Date and Time
Select this choice to set the date and time in the server, in 24-hour format (hour:minute:second).
This choice is on the full Setup utility menu only.
• Start Options
Select this choice to view or change the start options, including the startup sequence, PXE boot option,
and PCI device boot priority. Changes in the startup options take effect when you start the server.
The startup sequence specifies the order in which the server checks devices to find a boot record. The
server starts from the first boot record that it finds. If the server has Wake on LAN hardware and software
and the operating system supports Wake on LAN functions, you can specify a startup sequence for the
Wake on LAN functions. For example, you can define a startup sequence that checks for a disc in the CD-
RW/DVD drive, then checks the hard disk drive, and then checks a network adapter.
This choice is on the full Setup utility menu only.
• Boot Manager
Select this choice to view, add, delete, or change the device boot priority, boot from a file, select a one-
time boot, change boot mode, or restart the system.
• System Event Logs
Select this choice to enter the System Event Manager, where you can view the POST event log and the
system-event log. You can use the arrow keys to move between pages in the error log. This choice is on
the full Setup utility menu only.
The POST event log contains the most recent error codes and messages that were generated during
POST.
The system-event log contains POST and system management interrupt (SMI) events and all events that
are generated by the baseboard management controller that is embedded in the integrated management
module (IMM).

Important: If the system-error LED on the front of the server is lit but there are no other error indications,
clear the system-event log. Also, after you complete a repair or correct an error, clear the system-event
log to turn off the system-error LED on the front of the server.
– POST Event Viewer
Select this choice to enter the POST event viewer to view the POST error messages.
– System Event Log

40 Lenovo System x3550 M5 Installation and Service Guide

 Select this choice to view the system event log.
– Clear System Event Log
Select this choice to clear the system event log.
• User Security
Select this choice to set, change, or clear passwords.
You can set, change, and delete a power-on password and an administrator password through this
selection. If you set a power-on password, you must type the power-on password to complete the system
startup and to have access to the Setup Utility menu.
A password must contain 6 to 20 characters. You can use any combination of alphabetic and numeric
characters for passwords. Keep a record of your passwords in a secure place.
If you forget the power-on password, you can regain access to the server by using the power-on
password switch. See Table 2 “System board SW3 switch block definition” on page 29 for more
information.

Attention: If you set an administrator password and then forget it, there is no way to change, override, or
remove it. You must replace the system board.
• Save Settings
Select this choice to save the changes that you have made in the settings.
• Restore Settings
Select this choice to cancel the changes that you have made in the settings and restore the previous
settings.
• Load Default Settings
Select this choice to cancel the changes that you have made in the settings and restore the factory
settings.
• Exit Setup
Select this choice to exit from the Setup utility. If you have not saved the changes that you have made in
the settings, you are asked whether you want to save the changes or exit without saving them.

Using the Boot Manager

The Boot Manager program is a built-in, menu-driven configuration utility program that you can use to
temporarily redefine the first startup device without changing settings in the Setup utility.

To use the Boot Manager program, complete the following steps:

Step 1. Turn off the server.

Step 2. Restart the server.
Step 3. When the prompt <F12> Select Boot Device is displayed, press F12.
Step 4. Use the Up arrow and Down arrow keys to select an item from the menu and press Enter.

The next time the server starts, it returns to the startup sequence that is set in the Setup utility.

Starting the backup server firmware

The system board contains a backup copy area for the server firmware. This is a secondary copy of the
server firmware that you update only during the process of updating the server firmware. If the primary copy
of the server firmware becomes damaged, use this backup copy.

Chapter 2. Configuring 41
To force the server to start from the backup copy, turn off the server; then, place the UEFI boot backup
jumper (JP13) in the backup position (pins 2 and 3). See “System-board switches, jumpers, and buttons” on
page 27 for the location of the UEFI boot backup jumper (JP13).

Use the backup copy of the server firmware until the primary copy is restored. After the primary copy is
restored, turn off the server; then, move the UEFI boot backup jumper (JP13) back to the primary position
(pins 1 and 2).

Using the integrated management module

The integrated management module (IMM) is a second generation of the functions that were formerly
provided by the baseboard management controller hardware. It combines service processor functions, video
controller, and remote presence function in a single chip.

The IMM supports the following basic systems-management features:

• Active Energy Manager.
• Alerts (in-band and out-of-band alerting, PET traps - IPMI style, SNMP, e-mail).
• Auto Boot Failure Recovery (ABR).
• Automatic microprocessor disable on failure and restart in a two-microprocessor configuration when one
microprocessor signals an internal error. When one of the microprocessors fail, the server will disable the
failing microprocessor and restart with the other microprocessor.
• Automatic Server Restart (ASR) when POST is not complete or the operating system stops responding
and the operating system watchdog timer times-out. The IMM might be configured to watch for the
operating system watchdog timer and restarts the system after a timeout, if the ASR feature is enabled.
Otherwise, the IMM allows the administrator to generate a nonmaskable interrupt (NMI) by pressing the
NMI button for an operating-system memory dump. ASR is supported by IPMI.
• A virtual media key, which enables remote presence support (remote video, remote keyboard/mouse, and
remote storage).
• Boot sequence manipulation.
• Command-line interface.
• Configuration save and restore.
• DIMM error assistance. The Unified Extensible Firmware Interface (UEFI) disables a failing DIMM that is
detected during POST, and the IMM lights the associated system error LED and the failing DIMM error
LED.
• Environmental monitor with fan speed control for temperature, voltages, fan failure, power supply failure,
and power backplane failure.
• Intelligent Platform Management Interface (IPMI) Specification V2.0 and Intelligent Platform Management
Bus (IPMB) support.
• Invalid system configuration (CONFIG) LED support.
• Local firmware code flash update
• Nonmaskable interrupt (NMI) detection and reporting.
• Operating-system failure blue screen capture.
• PCI configuration data.
• Power/reset control (power-on, hard and soft shutdown, hard and soft reset, schedule power control).
• Query power-supply input power.
• ROM-based IMM firmware flash updates.
• Serial over LAN (SOL).

42 Lenovo System x3550 M5 Installation and Service Guide

• Serial port redirection over telnet or ssh.
• SMI handling
• System event log (SEL) - user readable event log.

The IMM2.1 also provides the following remote server management capabilities through the ipmitool,
management utility program:
• Command-line interface (IPMI Shell)
The command-line interface provides direct access to server management functions through the IPMI 2.0
protocol. Use the command-line interface to issue commands to control the server power, view system
information, and identify the server. You can also save one or more commands as a text file and run the
file as a script.
• Serial over LAN
Establish a Serial over LAN (SOL) connection to manage servers from a remote location. You can remotely
view and change the UEFI settings, restart the server, identify the server, and perform other management
functions. Any standard Telnet client application can access the SOL connection.

For more information about IMM, see the Integrated Management Module II User's Guide at https://
download.lenovo.com/servers_pdf/imm2_configurations_usersguide_2013_7.pdf.

Using the remote presence and blue-screen capture features

The remote presence and blue-screen capture features are integrated functions of the integrated
management module 2.1 (IMM2.1).

The remote presence feature provides the following functions:

• Remotely viewing video with graphics resolutions up to 1600 x 1200 at 75 Hz, regardless of the system
state
• Remotely accessing the server, using the keyboard and mouse from a remote client
• Mapping the CD or DVD drive, diskette drive, and USB flash drive on a remote client, and mapping ISO
and diskette image files as virtual drives that are available for use by the server
• Uploading a diskette image to the IMM memory and mapping it to the server as a virtual drive

The blue-screen capture feature captures the video display contents before the IMM restarts the server when
the IMM detects an operating-system hang condition. A system administrator can use the blue-screen
capture to assist in determining the cause of the hang condition.

Obtaining the IMM host name

Use this information to obtain the IMM host name.

If you are logging on to the IMM for the first time after installation, the IMM defaults to DHCP. If a DHCP
server is not available, the IMM uses a static IP address of 192.168.70.125. The default IPv4 host name is
“IMM-” (plus the last 12 characters on the IMM MAC address). The default host name also comes on the
IMM network access tag that comes attached to the power supply on the rear of the server. The IMM
network access tag provides the default host name of the IMM and does not require you to start the server.

The IPv6 link-local address (LLA) is derived from the IMM default host name. The IMM LLA is on the IMM
network access tag is on the power supply on the rear of the server. To derive the link-local address,
complete the following steps:

Step 1. Take the last 12 characters on the IMM MAC address (for example, 5CF3FC5EAAD0).

Chapter 2. Configuring 43
Step 2. Separate the number into pairs of hexadecimal characters (for example, 5C:F3:FC:5E:AA:D0).
Step 3. Separate the first six and last six hexadecimal characters.
Step 4. Add “FF” and “FE” in the middle of the 12 characters (for example, 5C F3 FC FF FE 5E AA D0).
Step 5. Convert the first pair of hexadecimal characters to binary (for example, 5=0101, C=1100, which
results in 01011100 F3 FC FF FE 5E AA D0).
Step 6. Flip the seventh binary character from left (0 to 1 or 1 to 0), which results in 01011110 F3 FF FE 5E
AA D0.
Step 7. Convert the binary back to hexadecimal (for example, 5E F3FCFFFE5EAAD0).

Obtaining the IP address for the IMM

To access the Web interface to use the remote presence feature, you need the IP address or host name of
the IMM. You can obtain the IMM IP address through the Setup utility and you can obtain the IMM host name
from the IMM network access tag.

The server comes with a default IP address for the IMM of 192.168.70.125.

To obtain the IP address, complete the following steps:

Step 1. Turn on the server.

Note: Approximately 5 seconds after the server is connected to power, the power-control button
becomes active.
Step 2. When the prompt <F1> Setup is displayed, press F1. (This prompt is displayed on the screen for
only a few seconds. You must press F1 quickly.) If you have set both a power-on password and an
administrator password, you must type the administrator password to access the full Setup utility
menu.
Step 3. From the Setup utility main menu, select System Settings.
Step 4. On the next screen, select Integrated Management Module.
Step 5. On the next screen, select Network Configuration.
Step 6. Find the IP address and write it down.
Step 7. Exit from the Setup utility.

Logging on to the Web interface

Use this information to log on to the Web interface.

To log on to the IMM Web interface, complete the following steps:

Step 1. On a system that is connected to the server, open a Web browser. In the Address or URL field,
type the IP address or host name of the IMM to which you want to connect.

Note: If you are logging on to the IMM for the first time after installation, the IMM defaults to
DHCP. If a DHCP host is not available, the IMM assigns a static IP address of 192.168.70.125. The
IMM network access tag provides the default host name of the IMM and does not require you to
start the server.
Step 2. On the Login page, type the user name and password. If you are using the IMM for the first time,
you can obtain the user name and password from your system administrator. All login attempts are
documented in the system-event log.

Note: The IMM is set initially with a user name of USERID and password of PASSW0RD (with a
zero, not the letter O). You have read/write access. You must change the default password the first
time you log on.

44 Lenovo System x3550 M5 Installation and Service Guide

Step 3. Click Log in to start the session. The System Status and Health page provides a quick view of the
system status.

Note: If you boot to the operating system while in the IMM GUI and the message Booting OS or in
unsupported OS is displayed under System Status ➙ System State, disable Windows 2008 or 2012 firewall
or type the following command in the Windows 2008 or 2012 console. This might also affect blue-screen
capture features.
netsh firewall set icmpsetting type=8 mode=ENABLE

By default, the icmp packet is blocked by Windows firewall. The IMM GUI will then change to “OS booted”
status after you change the setting as indicated above in both the Web and CLI interfaces.

Using the embedded hypervisor

The VMware ESXi embedded hypervisor software is available on the optional USB flash device or SD
adapter.

The USB flash device and the SD adapter can be installed in the USB connector and the SD adapter
connector on the system board (see “System-board internal connectors” on page 26 for the location of the
connectors). Hypervisor is virtualization software that enables multiple operating systems to run on a host
system at the same time. The USB flash device or the SD adapter is required to activate the hypervisor
functions.

To start using the embedded hypervisor functions, you must add the USB flash device or the SD adapter to
the startup sequence in the Setup Utility.

To add the USB flash device or the SD adapter to the startup sequence, complete the following steps:

Step 1. Turn on the server.

Note: Approximately 5 seconds after the server is connected to power, the power-control button
becomes active.
Step 2. When the prompt <F1> Setup is displayed, press F1.
Step 3. From the Setup Utility main menu, select Boot Manager.
Step 4. Select Add Boot Option; then, select Generic Boot Option ➙ Embedded Hypervisor. Press
Enter, and then select Esc.
Step 5. Select Change Boot Order ➙ Change the order. Use the Up Arrow and Down Arrow keys to
select Embedded Hypervisor and use the plus (+) and minus (-) keys to move Embedded
Hypervisor in the boot order. When Embedded Hypervisor is in the correct location in the boot
order, press Enter. Select Commit Changes and press Enter.
Step 6. Select Save Settings and then select Exit Setup.

If the embedded hypervisor image becomes corrupt, go to https://my.vmware.com/web/vmware/downloads

and follow the instructions on the screen.

For additional information and instructions, see VMware vSphere documentation at https://www.vmware.
com/support/pubs/.

Configuring the Ethernet controller

The Ethernet controllers are integrated on the system board. They provide an interface for connecting to a 10
Mbps, 100 Mbps, or 1 Gbps network and provide full-duplex (FDX) capability, which enables simultaneous
transmission and reception of data on the network.

Chapter 2. Configuring 45
If the Ethernet ports in the server support auto-negotiation, the controllers detect the data-transfer rate
(10BASE-T, 100BASE-TX, or 1000BASE-T) and duplex mode (full-duplex or half-duplex) of the network and
automatically operate at that rate and mode.

You do not have to set any jumpers or configure the controllers. However, you must install a device driver to
enable the operating system to address the controllers.

To find device drivers and information about configuring the Ethernet controllers, go to http://
www.lenovo.com/support.

Enabling Features on Demand Ethernet software

You can activate the Features on Demand (FoD) software upgrade key for Fibre Channel over Ethernet
(FCoE) and iSCSI storage protocols that is integrated in the integrated management module.

For more information and instructions for activating the Features on Demand Ethernet software key, see the
Features on Demand User’s Guide. To download the document, go to https://fod.lenovo.com/lkms, log in, and
click Help.

Enabling Features on Demand RAID software

You can activate the Features on Demand (FoD) software upgrade key for RAID that is integrated in the
integrated management module.

For more information and instructions for activating the Features on Demand RAID software key, see the
Features on Demand User’s Guide. To download the document, go to https://fod.lenovo.com/lkms, log in, and
click Help.

Configuring RAID arrays

Through the Setup utility, you can access utilities to configure RAID.

The specific procedure for configuring arrays depends on the RAID controller that you are using. For details,
see the documentation for your RAID controller. To access the utility for your RAID controller, complete the
following steps:

Step 1. Turn on the server.

Note: Approximately 5 seconds after the server is connected to power, the power-control button
becomes active.
Step 2. When prompted, <F1 Setup> is displayed, press F1. If you have set an administrator password, you
must type the administrator password to access the full Setup utility menu. If you do not type the
administrator password, a limited Setup utility menu is available.
Step 3. Select System Settings ➙ Storage.
Step 4. Press Enter to refresh the list of device drivers.
Step 5. Select the device driver for your RAID controller and press Enter.
Step 6. Follow the instructions in the documentation for your RAID controller.

Updating Systems Director

Use this information to update the Systems Director.

If you plan to use Systems Director to manage the server, you must check for the latest applicable Systems
Director updates and interim fixes.

46 Lenovo System x3550 M5 Installation and Service Guide

Note: Changes are made periodically to the Web site. The actual procedure might vary slightly from what is
described in this document.

Installing a newer version

To locate and install a newer version of Systems Director, complete the following steps:

Step 1. Check for the latest version of Systems Director:

a. Go to http://www.ibm.com/systems/management/director/downloads.html.
b. If a newer version of Systems Director than what comes with the server is shown in the drop-
down list, follow the instructions on the Web page to download the latest version.
Step 2. Install the Systems Director program.

Installing updates with your management server is connected to the Internet

If your management server is connected to the Internet, to locate and install updates and interim fixes,
complete the following steps:

Step 1. Make sure that you have run the Discovery and Inventory collection tasks.
Step 2. On the Welcome page of the Systems Director Web interface, click View updates.
Step 3. Click Check for updates. The available updates are displayed in a table.
Step 4. Select the updates that you want to install, and click Install to start the installation wizard.

Installing updates with your management server is not connected to the Internet
If your management server is not connected to the Internet, to locate and install updates and interim fixes,
complete the following steps:

Step 1. Make sure that you have run the Discovery and Inventory collection tasks.
Step 2. On a system that is connected to the Internet, go to https://datacentersupport.lenovo.com.
Step 3. From the Product family list, select Systems Director.
Step 4. From the Product list, select Systems Director.
Step 5. From the Installed version list, select the latest version, and clickContinue.
Step 6. Download the available updates.
Step 7. Copy the downloaded files to the management server.
Step 8. On the management server, on the Welcome page of the Systems Director Web interface, click the
Manage tab, and click Update Manager.
Step 9. Click Import updates and specify the location of the downloaded files that you copied to the
management server.
Step 10. Return to the Welcome page of the Web interface, and click View updates.
Step 11. Select the updates that you want to install, and click Install to start the installation wizard.

Lenovo XClarity Essentials OneCLI

Lenovo XClarity Essentials (LXCE) is a collection of server management utilities that provides a less
complicated method to enable customers to manage Lenovo ThinkSystem, System x, and Thinkserver
servers more efficiently and cost-effectively.

• Lenovo XClarity Essentials Bootable Media Creator (BoMC) is a software application that can be used to
create bootable media. The bootable media can be used to apply firmware updates, run preboot

Chapter 2. Configuring 47
 diagnostics, and deploy Microsoft Windows operating systems on the supported ThinkSystem, System x,
and BladeCenter systems.
• Lenovo XClarity Essentials OneCLI is a collection of several command line applications, which can be used
to configure the server, collect service data for the server, update firmware and device drivers, and
perform power-management functions on the server.
• XClarity Essentials UpdateXpress is a software application which can be used to acquire and apply
UpdateXpress System Packs (UXSP) and individual updates to your local or remote system. For more
information, go to https://support.lenovo.com/us/en/documents/LNVO-CENTER.

Using Lenovo XClarity Administrator

The initial setup of Lenovo XClarity Administrator includes the following:
• Preparing the network
• Installing and configuring the Lenovo XClarity Administrator virtual appliance
• Managing systems
• Setting up automatic problem notification optionally
To manage systems based on the network topology that is implemented in your environment, there are a
number of different ways to connect manageable systems to the network and to set up the Lenovo XClarity
Administrator. If you plan to use Lenovo XClarity Administrator to manage the server, you must check for the
latest applicable Lenovo XClarity Administrator updates. For installing the Lenovo XClarity Administrator in
VMware ESXi-based and Hyper-V environments and downloading Lenovo XClarity Administrator updates, go
to:
https://support.lenovo.com/us/en/ documents/LNVO-XCLARIT

Lenovo XClarity Administrator offers a free, 90-day trial license that enables you to use all available features
(including operating-system deployment, firmware maintenance, and configuration management) for a
limited time. To continue using Lenovo XClarity Administrator after the 90-day trial period, you are required to
purchase a full-function-enablement license for each Lenovo XClarity Administrator instance. You can
purchase and download the license from:
https://support.lenovo.com/us/en/documents/lnvo-lxcaupd

Updating the Universal Unique Identifier (UUID)

The Universal Unique Identifier (UUID) must be updated when the system board is replaced. Use the Lenovo
XClarity Essentials OneCLI to update the UUID in the UEFI-based solution. Lenovo XClarity Essentials
OneCLI is an online tool that supports several operating systems; make sure that you download the version
for your operating system.

Notes: You can use Lenovo XClarity Provisioning Manager to update the UUID for the solution:
1. Start the solution and press F1 to display the Lenovo XClarity Provisioning Manager system setup
interface.
2. From the System Summary page, click Update VPD.
3. Update the UUID.

To download Lenovo XClarity Essentials OneCLI, go to the following site:

https://datacentersupport.lenovo.com/us/en/solutions/HT116433

Lenovo XClarity Essentials OneCLI sets the UUID in the Lenovo XClarity Controller. Select one of the
following methods to access the Lenovo XClarity Controller and set the UUID:
• Online from the target system, such as LAN or keyboard console style (KCS) access

48 Lenovo System x3550 M5 Installation and Service Guide

• Remote access to the target system (LAN based)

Step 1. Copy and unpack the OneCLI package, which also includes other required files, to the solution.
Make sure that you unpack the OneCLI and the required files to the same directory.
Step 2. After you have OneCLI in place, use the following command syntax to set the UUID:

onecli config set SYSTEM_PROD_DATA.SysInfoUUID <uuid_value> [access_method]

Where:

<uuid_value>
Up to 16-byte hexadecimal value assigned by you.
[access_method]
The access method that you selected to use from the following methods:

• Online authenticated LAN access, type the command:

Example that does not use the user ID and password default values:
onecli config set SYSTEM_PROD_DATA.SYsInfoUUID <uuid_value> --user <user_id>
--password <password>

Example that uses the user ID and password default values:

onecli config set SYSTEM_PROD_DATA.SysInfoUUID <uuid_value>
• Online KCS access (unauthenticated and user restricted):
You do not need to specify a value for access_method when you use this access method.
Example:
onecli config set SYSTEM_PROD_DATA.SysInfoUUID <uuid_value>

Note: The KCS access method uses the IPMI/KCS interface, which requires that the IPMI
driver be installed.
• Remote LAN access, type the command:

Note: When using the remote LAN access method to access Lenovo XClarity Controller
using the LAN from a client, the host and the xcc_external_ip address are required
parameters.
[−−imm xcc_user_id:xcc_password@xcc_external_ip]

or
[−−bmc xcc_user_id:xcc_password@xcc_external_ip]

Where:

xcc_external_ip
The BMC/IMM/XCC external LAN IP address. There is no default value. This parameter
is required.
xcc_user_id
The BMC/IMM/XCC account name (1 of 12 accounts). The default value is USERID.
xcc_password
The BMC/IMM/XCC account password (1 of 12 accounts). The default value is
PASSW0RD (with a zero 0 not an O).

Note: BMC, IMM, or XCC external LAN IP address, account name, and password are all
valid for this command.

Chapter 2. Configuring 49
 Example that does use the user ID and password default values:
onecli config set SYSTEM_PROD_DATA.SysInfoUUID <uuid_value>
Step 3. Restart the Lenovo XClarity Controller.
Step 4. Restart the solution.

Updating the DMI/SMBIOS data

The Desktop Management Interface (DMI) must be updated when the system board is replaced. Use the
Lenovo XClarity Essentials OneCLI to update the DMI in the UEFI-based solution. Lenovo XClarity Essentials
OneCLI is an online tool that supports several operating systems; make sure that you download the version
for your operating system.

Notes: You can use Lenovo XClarity Provisioning Manager to update the asset tag for the solution:
1. Start the solution and press F1 to display the Lenovo XClarity Provisioning Manager system setup
interface.
2. From the System Summary page, click Update VPD.
3. Update the asset tag information.

To download Lenovo XClarity Essentials OneCLI, go to the following site:

https://datacentersupport.lenovo.com/us/en/solutions/HT116433

Lenovo XClarity Essentials OneCLI sets the DMI in the Lenovo XClarity Controller. Select one of the following
methods to access the Lenovo XClarity Controller and set the DMI:
• Online from the target system, such as LAN or keyboard console style (KCS) access
• Remote access to the target system (LAN based)

Step 1. After you have Lenovo XClarity Essentials OneCLI in place, type the following commands to set the
DMI:
onecli config set SYSTEM_PROD_DATA.SysInfoProdName <m/t_model> [access_method]
onecli config set SYSTEM_PROD_DATA.SysInfoSerialNum <s/n> [access_method]
onecli config set SYSTEM_PROD_DATA.SysEncloseAssetTag <asset_tag> [access_method]

Where:

<m/t_model>
The solution machine type and model number. Type mtm xxxxyyy, where xxxx is the machine
type and yyy is the solution model number.
<s/n>
The serial number on the solution. Type sn zzzzzzz, where zzzzzzz is the serial number.
<asset_method>
The solution asset tag number. Type asset aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa, where
aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa is the asset tag number.
[access_method]
The access method that you select to use from the following methods:

• Online authenticated LAN access, type the command:

[−−imm xcc_user_id:xcc_password@xcc_internal_ip]
or
[−−bmc xcc_user_id:xcc_password@xcc_internal_ip]

50 Lenovo System x3550 M5 Installation and Service Guide

 Where:

xcc_internal_ip
The BMC/IMM/XCC internal LAN/USB IP address. The default value is 169.254.95.118.
xcc_user_id
The BMC/IMM/XCC account name (1 of 12 accounts). The default value is USERID.
xcc_password
The BMC/IMM/XCC account password (1 of 12 accounts). The default value is
PASSW0RD (with a zero 0 not an O).

Notes:
1. BMC, IMM, or XCC internal LAN/USB IP address, account name, and password are all
valid for this command.
2. If you do not specify any of these parameters, OneCLI will use the default values. When
the default values are used and OneCLI is unable to access the Lenovo XClarity
Controller using the online authenticated LAN access method, OneCLI will
automatically use the unauthenticated KCS access method.
Examples that do use the user ID and password default values:
onecli config set SYSTEM_PROD_DATA.SysInfoProdName <m/t_model>
onecli config set SYSTEM_PROD_DATA.SysInfoSerialNum <s/n>
onecli config set SYSTEM_PROD_DATA.SysEncloseAssetTag <asset_tag>
• Online KCS access (unauthenticated and user restricted): You do not need to specify a
value for access_method when you use this access method.

Note: The KCS access method uses the IPMI/KCS interface, which requires that the IPMI
driver be installed.
The following commands are examples of not using the user ID and password default
values:
onecli config set SYSTEM_PROD_DATA.SysInfoProdName <m/t_model>
onecli config set SYSTEM_PROD_DATA.SysInfoSerialNum <s/n>
onecli config set SYSTEM_PROD_DATA.SysEncloseAssetTag <asset_tag>
• Remote LAN access, type the command:

Note: When using the remote LAN access method to access Lenovo XClarity Controller
using the LAN from a client, the host and the xcc_external_ip address are required
parameters.
[−−imm xcc_user_id:xcc_password@xcc_external_ip]
or
[−−bmc xcc_user_id:xcc_password@xcc_external_ip]

Where:

xcc_external_ip
The BMC/IMM/XCC LAN IP address. There is no default value. This parameter is
required.
xcc_user_id
The BMC/IMM/XCC account (1 of 12 accounts). The default value is USERID.
xcc_password
The BMC/IMM/XCC account password (1 of 12 accounts). The default value is
PASSW0RD (with a zero 0 not an O).

Chapter 2. Configuring 51
 Note: BMC, IMM, or XCC internal LAN/USB IP address, account name, and password are
all valid for this command.
Examples that do use the user ID and password default values:
onecli config set SYSTEM_PROD_DATA.SysInfoProdName <m/t_model> --host <xcc_ip>
onecli config set SYSTEM_PROD_DATA.SysInfoSerialNum <s/n> --host <xcc_ip>
onecli config set SYSTEM_PROD_DATA.SysEncloseAssetTag <asset_tag> --host <xcc_ip>
Step 2. Reset IMM to the factory defaults. Go to https://sysmgt.lenovofiles.com/help/topic/
com.lenovo.systems.management.xcc.doc/NN1ia_c_resettingthexcc.html for more information.

52 Lenovo System x3550 M5 Installation and Service Guide

Chapter 3. Troubleshooting
This section describes the diagnostic tools and troubleshooting information that are available to help you
solve problems that might occur in the server.

If you cannot diagnose and correct a problem by using the information in this chapter, see Appendix D
“Getting help and technical assistance” on page 957 for more information.

Start here
You can solve many problems without outside assistance by following the troubleshooting procedures in this
documentation and on the World Wide Web.

This document describes the diagnostic tests that you can perform, troubleshooting procedures, and
explanations of error messages and error codes. The documentation that comes with your operating system
and software also contains troubleshooting information.

Diagnosing a problem
Before you contact Lenovo or an approved warranty service provider, follow these procedures in the order in
which they are presented to diagnose a problem with your server.

Step 1. Return the server to the condition it was in before the problem occurred.

If any hardware, software, or firmware was changed before the problem occurred, if possible,
reverse those changes. This might include any of the following items:
• Hardware components
• Device drivers and firmware
• System software
• UEFI firmware
• System input power or network connections
Step 2. View the light path diagnostics LEDs and event logs.

The server is designed for ease of diagnosis of hardware and software problems.
• Light path diagnostics LEDs: See “Light path diagnostics” on page 59 for information about
using light path diagnostics LEDs.
• Event logs: See “Event logs” on page 64 for information about notification events and
diagnosis.
• Software or operating-system error codes: See the documentation for the software or
operating system for information about a specific error code. See the manufacturer's Web site
for documentation.
Step 3. Run LXCE OneCLI and collect system data.

Run LXCE OneCLI to collect information about the hardware, firmware, software, and operating
system. Have this information available when you contact Lenovo or an approved warranty service
provider. For instructions for running OneCLI, see the LXCE OneCLI User Guide.

To download the latest version of OneCLI code and the LXCE OneCLI User Guide, go to https://
support.lenovo.com/us/zh/solutions/lnvo-dsa.

© Copyright Lenovo 2015, 2020 53

Step 4. Check for and apply code updates.

Fixes or workarounds for many problems might be available in updated UEFI firmware, device
firmware, or device drivers. To display a list of available updates for the server, go to https://
datacentersupport.lenovo.com.

Attention: Installing the wrong firmware or device-driver update might cause the server to
malfunction. Before you install a firmware or device-driver update, read any readme and change
history files that are provided with the downloaded update. These files contain important
information about the update and the procedure for installing the update, including any special
procedure for updating from an early firmware or device-driver version to the latest version.

Important: Some cluster solutions require specific code levels or coordinated code updates. If the
device is part of a cluster solution, verify that the latest level of code is supported for the cluster
solution before you update the code.
a. Install UpdateXpress system updates.

You can install code updates that are packaged as an UpdateXpress System Pack or
UpdateXpress CD image. An UpdateXpress System Pack contains an integration-tested
bundle of online firmware and device-driver updates for your server. In addition, you can use
Lenovo XClarity Essentials Bootable Media Creator to create bootable media that is suitable
for applying firmware updates and running preboot diagnostics. For more information about
UpdateXpress System Packs, see https://datacentersupport.lenovo.com and “Updating the
firmware” on page 33. For more information about the Bootable Media Creator, see https://
support.lenovo.com/ us/en/documents/LNVO-BOMC.

Be sure to separately install any listed critical updates that have release dates that are later
than the release date of the UpdateXpress System Pack or UpdateXpress image (see step b).
b. Install manual system updates.
1. Determine the existing code levels.
In OneCLI Inventory Report, click Firmware/VPD to view system firmware levels, or click
Software to view operating-system levels.
2. Download and install updates of code that is not at the latest level.
To display a list of available updates for the server, go to https://
datacentersupport.lenovo.com.

When you click an update, an information page is displayed, including a list of the
problems that the update fixes. Review this list for your specific problem; however, even if
your problem is not listed, installing the update might solve the problem.
Step 5. Check for and correct an incorrect configuration.

If the server is incorrectly configured, a system function can fail to work when you enable it; if you
make an incorrect change to the server configuration, a system function that has been enabled can
stop working.
a. Make sure that all installed hardware and software are supported.

See http://www.lenovo.com/ serverproven/ to verify that the server supports the installed
operating system, optional devices, and software levels. If any hardware or software
component is not supported, uninstall it to determine whether it is causing the problem. You
must remove nonsupported hardware before you contact Lenovo or an approved warranty
service provider for support.

54 Lenovo System x3550 M5 Installation and Service Guide

 b. Make sure that the server, operating system, and software are installed and configured
correctly.

Many configuration problems are caused by loose power or signal cables or incorrectly seated
adapters. You might be able to solve the problem by turning off the server, reconnecting
cables, reseating adapters, and turning the server back on. For information about performing
the checkout procedure, see “About the checkout procedure” on page 56. For information
about configuring the server, see Chapter 2 “Configuring” on page 33.
Step 6. See controller and management software documentation.

If the problem is associated with a specific function (for example, if a RAID hard disk drive is
marked offline in the RAID array), see the documentation for the associated controller and
management or controlling software to verify that the controller is correctly configured.

Problem determination information is available for many devices such as RAID and network
adapters.

For problems with operating systems or Lenovo software or devices, go to http://www.lenovo.com/

support.
Step 7. Check for troubleshooting procedures and RETAIN tips.

Troubleshooting procedures and RETAIN tips document known problems and suggested solutions.
To search for troubleshooting procedures and RETAIN tips, go to http://www.lenovo.com/support.
Step 8. Use the troubleshooting tables.

See “Troubleshooting by symptom” on page 70 to find a solution to a problem that has identifiable
symptoms.

A single problem might cause multiple symptoms. Follow the troubleshooting procedure for the
most obvious symptom. If that procedure does not diagnose the problem, use the procedure for
another symptom, if possible.

If the problem remains, contact Lenovo or an approved warranty service provider for assistance
with additional problem determination and possible hardware replacement. To open an online
service request, go to http://www.ibm.com/support/ entry/portal/Open_service_request. Be prepared
to provide information about any error codes and collected data.

Undocumented problems
If you have completed the diagnostic procedure and the problem remains, the problem might not have been
previously identified by Lenovo. After you have verified that all code is at the latest level, all hardware and
software configurations are valid, and no light path diagnostics LEDs or log entries indicate a hardware
component failure, contact Lenovo or an approved warranty service provider for assistance.

To open an online service request, go to http://www.ibm.com/support/ entry/portal/Open_service_request. Be

prepared to provide information about any error codes and collected data and the problem determination
procedures that you have used.

Service bulletins
Lenovo continually updates the support website with the latest tips and techniques that you can use to solve
problem that you might have with the Lenovo System x3550 M5 server.

Chapter 3. Troubleshooting 55
To find service bulletins that are available for the Lenovo System x3550 M5 server, go to http://
www.lenovo.com/support and search for Type 5463, and retain.

Checkout procedure
The checkout procedure is the sequence of tasks that you should follow to diagnose a problem in the server.

About the checkout procedure

Review the following information before you perform the checkout procedure for diagnosing hardware
problems.

• Read the safety information that begins on “Safety” on page v.

• The Dynamic System Analysis (DSA) provides the primary methods of testing the major components of
the server, such as the system board, Ethernet controller, keyboard, mouse (pointing device), serial ports,
and hard disk drives. You can also use them to test some external devices. If you are not sure whether a
problem is caused by the hardware or by the software, you can use the diagnostic programs to confirm
that the hardware is working correctly.
• When you run DSA, a single problem might cause more than one error message. When this happens,
correct the cause of the first error message. The other error messages usually will not occur the next time
you run DSA.

Important: If multiple error codes or light path diagnostics LEDs indicate a microprocessor error, the
error might be in the microprocessor or in the microprocessor socket. See “Microprocessor problems” on
page 78 for information about diagnosing microprocessor problems.
• Before you run DSA, you must determine whether the failing server is part of a shared hard disk drive
cluster (two or more servers sharing external storage devices). If it is part of a cluster, you can run all
diagnostic programs except the ones that test the storage unit (that is, a hard disk drive in the storage
unit) or the storage adapter that is attached to the storage unit. The failing server might be part of a cluster
if any of the following conditions is true:
– You have identified the failing server as part of a cluster (two or more servers sharing external storage
devices).
– One or more external storage units are attached to the failing server and at least one of the attached
storage units is also attached to another server or unidentifiable device.
– One or more servers are located near the failing server.

Important: If the server is part of a shared hard disk drive cluster, run one test at a time. Do not run any
suite of tests, such as “quick” or “normal” tests, because this might enable the hard disk drive diagnostic
tests.
• If the server is halted and a POST error code is displayed, see Appendix B “UEFI/POST diagnostic codes”
on page 803. If the server is halted and no error message is displayed, see “Troubleshooting by symptom”
on page 70 and “Solving undetermined problems” on page 93.
• For information about power-supply problems, see “Solving power problems” on page 91, “Power
problems” on page 82, and “Power-supply LEDs” on page 61.
• For intermittent problems, check the event log; see “Event logs” on page 64 and Appendix C “DSA
diagnostic test results” on page 825.

Performing the checkout procedure

Use this information to perform the checkout procedure.

To perform the checkout procedure, complete the following steps:

56 Lenovo System x3550 M5 Installation and Service Guide

Step 1. Is the server part of a cluster?
• No: Go to Step 2.
• Yes: Shut down all failing servers that are related to the cluster. Go to Step 2.
Step 2. Complete the following steps:
a. Check the power supply LEDs (see “Power-supply LEDs” on page 61).
b. Turn off the server and all external devices.
c. Check all internal and external devices for compatibility at http://www.lenovo.com/
serverproven/.
d. Check all cables and power cords.
e. Set all display controls to the middle positions.
f. Turn on all external devices.
g. Turn on the server. If the server does not start, see “Troubleshooting by symptom” on page 70.
h. Check the system-error LED on the operator information panel or LCD operating panel
assembly (see “Operator information panel” on page 19 or “LCD operating panel assembly” on
page 19).
i. Check for the following results:
• Successful completion of POST (see “POST” on page 66 for more information)
• Successful completion of startup, which is indicated by a readable display of the operating-
system desktop
Step 3. Is there a readable image on the monitor screen?
• No: Find the failure symptom in “Troubleshooting by symptom” on page 70; if necessary, see
“Solving undetermined problems” on page 93.
• Yes: Run DSA (see “Running the DSA Preboot diagnostic programs” on page 68).
– If DSA reports an error, follow the instructions in Appendix C “DSA diagnostic test results” on
page 825.
– If DSA does not report an error but you still suspect a problem, see “Solving undetermined
problems” on page 93.

Diagnostic tools
The section introduces available tools to help you diagnose and solve hardware-related problems.

• Light path diagnostics

Use light path diagnostics to diagnose system errors quickly. See “Light path diagnostics” on page 59 for
more information.
• Event logs
The event logs list the error codes and messages that are generated when an error is detected for the
subsystems IMM2.1, POST, DSA, and the server baseboard management controller. See “Event logs” on
page 64 for more information.
• Integrated management module II
The integrated management module 2.1 (IMM2.1) combines service processor functions, video controller,
and remote presence and blue-screen capture features in a single chip. The IMM provides advanced
service-processor control, monitoring, and alerting function. If an environmental condition exceeds a
threshold or if a system component fails, the IMM lights LEDs to help you diagnose the problem, records
the error in the IMM event log, and alerts you to the problem. Optionally, the IMM also provides a virtual

Chapter 3. Troubleshooting 57
 presence capability for remote server management capabilities. The IMM provides remote server
management through the following industry-standard interfaces:
– Intelligent Platform Management Protocol (IPMI) version 2.0
– Simple Network Management Protocol (SNMP) version 3
– Common Information Model (CIM)
– Web browser
For more information about the integrated management module 2.1 (IMM2.1), see “Using the integrated
management module” on page 42, Appendix A “Integrated management module 2.1 (IMM2.1) error
messages” on page 271, and the Integrated Management Module II User's Guide at https://
download.lenovo.com/servers_pdf/imm2_configurations_usersguide_2013_7.pdf.
• Dynamic System Analysis
DSA Preboot and LXCE OneCLI are available for diagnosing problems.
– LXCE OneCLI
LXCE OneCLI collects and analyzes system information to aid in diagnosing server problems. LXCE
OneCLI runs on the server operating system and collects the following information about the server:
– Drive health information
– Event logs for ServeRAID controllers and service processors
– IMM2.1 configuration information
– IMM2.1 environmental information
– Installed hardware, including PCI and USB information
– Light path diagnostics status
– Microprocessor, input/out hub, and UEFI error logs
– Network interfaces and settings
– Option card driver and firmware information
– RAID controller configuration
– Service processor (integrated management module) status and configuration
– System configuration
– Vital product data, firmware, and UEFI configuration
LXCE OneCLI creates an inventory report, which is a chronologically ordered merge of the system-
event log (as the IPMI event log), the integrated management module (IMM) event log (as the ASM
event log), and the operating-system event logs. You can send the inventory report as a file to Lenovo
Support (when requested by Lenovo Support) or view the information as a text file or HTML file.

Note: Use the latest available version of OneCLI to make sure that you are using the most recent
configuration data. For documentation and download information for OneCLI, see http://
shop.lenovo.com/us/en/systems/solutions/.
– DSA Preboot
DSA Preboot diagnostic program is stored in the integrated USB memory on the server. DSA Preboot
collects and analyzes system information to aid in diagnosing server problems, as well as offering a rich
set of diagnostic tests of the major components of the server. DSA Preboot collects the following
information about the server:
– Drive health information
– Event logs for ServeRAID controllers and service processors

58 Lenovo System x3550 M5 Installation and Service Guide

 – IMM2.1 configuration information
– IMM2.1 environmental information
– Installed hardware, including PCI and USB information
– Light path diagnostics status
– Microprocessor, input/output hub, and UEFI error logs
– Network interfaces and settings
– Option card driver and firmware information
– RAID controller configuration
– Service processor (integrated management module) status and configuration
– System configuration
– Vital product data, firmware, and UEFI configuration
DSA Preboot also provides diagnostics for the following system components (when they are installed):
1. Emulex network adapter
2. IMM I2C bus
3. Memory modules
4. Microprocessors
5. Optical devices (CD or DVD)
6. SAS or SATA drives
7. LSI controller
8. Broadcom network adapter
9. FusionIO storage
10. Intel GPU
11. Nvidia GPU
See “Running the DSA Preboot diagnostic programs” on page 68 for more information on running the
DSA Preboot program on the server.
• Troubleshooting by symptom
These tables list problem symptoms and actions to correct the problems. See “Troubleshooting by
symptom” on page 70 for more information.

Light path diagnostics

Light path diagnostics is a system of LEDs on various external and internal components of the server that
leads you to the failed component. When an error occurs, LEDs are lit on the operator information panel on
the front of the server, then on the failed component. By viewing the LEDs in a particular order, you can often
identify the source of the error.

When LEDs are lit to indicate an error, they remain lit when the server is turned off, provided that the server is
still connected to power and the power supply is operating correctly.

Before you work inside the server to view light path diagnostics LEDs, read the safety information “Safety” on
page v and “Handling static-sensitive devices” on page 120.

If an error occurs, proceed as follows:

1. Look at the operator information panel (see “Operator information panel” on page 19) on the front of the
server.

Chapter 3. Troubleshooting 59
 • If the check log LED is lit, it indicates that information about an un-isolated fault condition in the
server is available in the IMM event log or in the system-event log.
• If the system-error LED is lit, it indicates that an error has occurred.
2. Remove the server cover and look inside the server for lit LEDs. Certain components inside the server
have LEDs that are lit to indicate the location of a problem. The system service label inside the server
cover provides an overview of internal components that correspond to errors indicated by the operator
information panel or LCD operating panel assembly (see “Operator information panel” on page 19 or
“LCD operating panel assembly” on page 19. This information can often provide enough information to
diagnose the error.

Note: You do not have to remove the server cover to view the LEDs on hard disk drives and power
supplies.

The following illustration shows the LEDs on the system board.

System System IMM2

error locator Power heartbeat
LED LED LED LED

DIMM 7-18
error LEDs Battery error LED

ServeRAID error LED

Microprocessor 1
error LED

DIMM 19-24 DIMM 1- 6

error LEDs error LEDs

Microprocessor 2
error LED

Fan 8 Fan 7 Fan 6 Fan 5 Fan 4 Fan 3 Fan 2 Fan 1

error LED error LED error LED error LED error LED error LED error LED error LED

Figure 27. System board error LEDs

60 Lenovo System x3550 M5 Installation and Service Guide

For the eight 2.5-inch hot-swap server configuration, it will also come with an LCD operating panel assembly,
which displays a current list of errors reported by the system and other information. See the “LCD operating
panel assembly” on page 19 for more information about the LCD operating panel assembly.

Note: The LCD operating panel assembly is only installed in the eight 2.5-inch hot-swap server
configuration.

Power-supply LEDs
Use this information to view power-supply LEDs.

The following minimum configuration is required for the server to start:

• One microprocessor installed in the microprocessor socket 1
• One 4-GB DIMM installed
• One power supply
• One power cord
• Five or six fans installed:
– For server models with 3.5-inch hard-disk-drive bays: fan 1, 2, 3, 5, and 7 installed
– For server models with 2.5-inch hard-disk-drive bays: fan 1, 2, 3, 4, 5, and 7 installed

ac power-supply LEDs
Use this information to view ac power-supply LEDs.

The following minimum configuration is required for the dc LED on the power supply to be lit:
• Power supply
• Power cord

Note: You must turn on the server for the dc LED on the power supply to be lit.

The following illustration shows the locations of the power-supply LEDs on the ac power supply.

AC LED (green)

DC LED (green)

Power-supply
error LED (yellow)

Figure 28. ac power-supply LEDs

The following table describes the problems that are indicated by various combinations of the power-supply
LEDs on an ac power supply and suggested actions to correct the detected problems.

Chapter 3. Troubleshooting 61
 ac power-supply LEDs

ac dc Error (!) Description Action Notes

On On / Off Normal operation.
Blinking

On Blinking Off Zero Output mode The zero output mode

is used to configure
the power supply
behavior as standard
redundant mode or
zero-output mode by
the host system.
When the power
supply is configured
to this mode, minimal
power consumption is
maintained. At the
same time, the power
supply will keep its
fan rotating, and the
PSU LED should blink
at a rate of 1 Hz.
Off Off Off No ac power to the 1. Ensure that the ac power This is a normal
server or a source meets the minimum condition when no ac
problem with the voltage requirement for the power is present.
ac power source. installed power supplies.
2. Ensure that the power cord is
connected to a functioning
power source.
3. Restart the server. If the error
remains, check the power-
supply LEDs.
4. If the problem remains,
replace the power-supply.

Off Off On The power supply Replace the power supply.

has failed.
Off On / Off The power supply Replace the power supply.
Blinking has failed.

Off On / On The power supply Replace the power supply.

Blinking has failed.

On Off Off Power-supply not 1. Reseat the power supply. Typically indicates a
fully seated, faulty power-supply is not
system board, or 2. Use the Power Configurator fully seated.
the power supply utility to ensure that current
has failed. system power consumption
is under limitation. For more
information and to download
the utility, go to https://
support.lenovo.com/solutions/
lnvo-pwrconf.

On Off On The power supply Replace the power supply.

has failed.
On On / On The power supply Replace the power supply.
Blinking has failed.

62 Lenovo System x3550 M5 Installation and Service Guide

Note: When the dc LED is blinking at a 1 Hz rate, the PSU is at STANDBY mode. That is, no dc power output
is from this PSU.

System pulse LEDs

Use this information to diagnose possible errors that are indicated by the system pulse LEDs.

The following LEDs are on the system board and help you to monitor the system power-on and power-off
sequencing and boot progress (see “System-board LEDs” on page 29 for the location of these LEDs).

Table 5. System pulse LEDs

LED Description Action

FPGA heartbeat Power-on and power-off 1. If the LED blinks at 1 Hz, it is functioning
sequencing. properly and no action is necessary.
2. If the LED is not blinking, (trained
technician only) replace the system board.

IMM heartbeat IMM2.1 heartbeat boot process. The following steps describe the different
stages of the IMM2.1 heartbeat sequencing
process.
1. When this LED is blinking fast
(approximately 4 Hz), this indicates that the
IMM2.1 code is in the loading process.
2. When this LED goes off momentarily, this
indicates that the IMM2.1 code has loaded
completely.
3. When this LED goes off momentarily and
then starts blinking slowing (approximately
1 Hz), this indicates that IMM2.1 is fully
operational. You can now press the power-
control button to power on the server.
4. If this LED does not blink within 30 seconds
of connecting a power source to the server,
(trained technician only) replace the system
board.

PCI riser-card LEDs

Use this information to view PCI riser-card LEDs.

The following illustration shows the location of the PCI riser-card LEDs.

Chapter 3. Troubleshooting 63
 1U PCIe Riser 2
assembly (2 x low
profile; x8 or x16)

1U PCIe Riser 1
PCI error LEDs assembly (1x low
profile; x16)

PCI error LED 1U PCIe Riser 2

assembly (1x
full-height half-length;
x16 and 1x low
profile; x8 or x16)

PCI error LEDs

1U PCIe Riser 1
assembly
(1x ML2; x16)

PCI error LED

1U PCIe Riser 3
assembly
(1x low profile;
x8 or x16)
PCI error LED

Figure 29. PCI riser-card LEDs

Event logs
Error codes and messages displayed in POST event log, system-event log, integrated management module
(IMM2.1) event log, and DSA event log.

• POST event log: This log contains the most recent error codes and messages that were generated during
POST. You can view the contents of the POST event log from the Setup utility (see “Starting the Setup
utility” on page 37). For more information about POST error codes, see Appendix B “UEFI/POST
diagnostic codes” on page 803.
• System-event log: This log contains POST and system management interrupt (SMI) events and all events
that are generated by the baseboard management controller that is embedded in the integrated
management module (IMM). You can view the contents of the system-event log through the Setup utility
and through the Dynamic System Analysis (DSA) program (as IPMI event log).

64 Lenovo System x3550 M5 Installation and Service Guide

 The system-event log is limited in size. When it is full, new entries will not overwrite existing entries;
therefore, you must periodically clear the system-event log through the Setup utility. When you are
troubleshooting an error, you might have to save and then clear the system-event log to make the most
recent events available for analysis. For more information about the system-event log, see Appendix A
“Integrated management module 2.1 (IMM2.1) error messages” on page 271.
Messages are listed on the left side of the screen, and details about the selected message are displayed
on the right side of the screen. To move from one entry to the next, use the Up Arrow (↑) and Down Arrow
(↓) keys.
Some IMM sensors cause assertion events to be logged when their setpoints are reached. When a
setpoint condition no longer exists, a corresponding deassertion event is logged. However, not all events
are assertion-type events.
• Integrated management module 2.1 (IMM 2.1) event log: This log contains a filtered subset of all IMM,
POST, and system management interrupt (SMI) events. You can view the IMM event log through the IMM
Web interface. For more information, see “Logging on to the Web interface” on page 44. You can also
view the IMM event log through the Dynamic System Analysis (DSA) Preboot program (as the ASM event
log). For more information about IMM error messages, see Appendix A “Integrated management module
2.1 (IMM2.1) error messages” on page 271.
• DSA event log: This log is generated by the Dynamic System Analysis (DSA) Preboot program, and it is a
chronologically ordered merge of the system-event log (as the IPMI event log), the IMM chassis-event log
(as the ASM event log). For more information about DSA and DSA messages, see “Dynamic System
Analysis” on page 67 and Appendix C “DSA diagnostic test results” on page 825.

Viewing event logs through the Setup utility

Use this information to view event logs through the Setup utility.

To view the POST event log or system-event log, complete the following steps:

Step 1. Turn on the server.

Step 2. When the prompt <F1> Setup is displayed, press F1. If you have set both a power-on password and
an administrator password, you must type the administrator password to view the event logs.
Step 3. Select System Event Logs and use one of the following procedures:
• To view the POST event log, select POST Event Viewers.
• To view the system-event log, select System Event Log.

Viewing event logs without restarting the server

If the server is not hung and the IMM is connected to a network, methods are available for you to view one or
more event logs without having to restart the server.

If you have installed LXCE OneCLI, you can use it to view the system-event log (as the IPMI event log), or the
IMM event log (as the ASM event log), the operating-system event logs, or the merged OneCLI log. You can
also use DSA Preboot to view these logs, although you must restart the server to use DSA Preboot. To install
LXCE OneCLI or check for and download a later version of DSA Preboot CD image, go to https://
support.lenovo.com/us/en/documents/LNVO-DSA.

If IPMItool is installed in the server, you can use it to view the system-event log. Most recent versions of the
Linux operating system come with a current version of IPMItool. For an overview of IPMI, go to http://
www.ibm.com/developerworks/linux/blueprints/ and click Using Intelligent Platform Management Interface
(IPMI) on Linux platforms.

You can view the IMM event log through the Event Log link in the integrated management module II
(IMM2.1) Web interface. For more information, see “Logging on to the Web interface” on page 44.

Chapter 3. Troubleshooting 65
The following table describes the methods that you can use to view the event logs, depending on the
condition of the server. The first three conditions generally do not require that you restart the server.

Table 6. Methods for viewing event logs

Condition Action
The server is not hung and is connected to a network Use any of the following methods:
(using an operating system controlled network ports). • Run LXCE OneCLI to view the diagnostic event log
(requires IPMI driver) or create an output file that you
can send to Lenovo service and support (using ftp or
local copy).
• Use IPMItool to view the system-event log (requires
IPMI driver).
• Use the Web browser interface to the IMM to view the
system-event log locally (requires RNDIS USB LAN
driver).

The server is not hung and is not connected to a network • Run LXCE OneCLI to view the diagnostic event log
(using an operating system controlled network ports). (requires IPMI driver) or create an output file that you
can send to Lenovo service and support (using ftp or
local copy).
• Use IPMItool to view the system-event log (requires
IPMI driver).
• Use the Web browser interface to the IMM to view the
system-event log locally (requires RNDIS USB LAN
driver).

The server is not hung and the integrated management In a Web browser, type the IP address for the IMM2.1 and
module II (IMM2.1) is connected to a network. go to the Event Log page. For more information, see
“Obtaining the IMM host name” on page 43 and “Logging
on to the Web interface” on page 44.

The server is hung, and no communication can be made • If DSA Preboot is installed, restart the server and press
with the IMM. F2 to start DSA Preboot and view the event logs (see
“Running the DSA Preboot diagnostic programs” on
page 68 for more information).
• Alternatively, you can restart the server and press F1 to
start the Setup utility and view the POST event log or
system-event log. For more information, see “Viewing
event logs through the Setup utility” on page 65.

Clearing the event logs

Use this information to clear the event logs.

To clear the event logs, complete the following steps:

Note: The POST error log is automatically cleared each time the server is restarted.

Step 1. Turn on the server.

Step 2. When the prompt <F1> Setup is displayed, press F1. If you have set both a power-on password and
an administrator password, you must type the administrator password to view the event logs.
Step 3. To clear the IMM system-event log, select System Event Logs ➙ Clear System Event Log, then,
press Enter twice.

POST
When you turn on the server, it performs a series of tests to check the operation of the server components
and some optional devices in the server. This series of tests is called the power-on self-test, or POST.

66 Lenovo System x3550 M5 Installation and Service Guide

Note: This server does not use beep codes for server status.

If a power-on password is set, you must type the password and press Enter (when you are prompted), for
POST to run.

If POST detects a problem, an error message is displayed. See Appendix B “UEFI/POST diagnostic codes”
on page 803 for more information.

If POST detects a problem, an error message is sent to the POST event log, see “Event logs” on page 64 for
more information.

Dynamic System Analysis

Dynamic System Analysis (DSA) collects and analyzes system information to aid in diagnosing server
problems.

DSA collects the following information about the server:

• Drive health information
• Event logs for ServeRAID controllers and service processors
• Hardware inventory, including PCI and USB information
• Light path diagnostics status
• Network interfaces and settings
• Performance data and details about processes that are running
• RAID controller configuration
• Service processor (integrated management module) status and configuration
• System configuration
• Vital product data and firmware information
• IMM configuration information
• IMM enviromentals information
• Option card driver and firmware information

For system-specific information about the action that you should take as a result of a message that DSA
generates, see Appendix C “DSA diagnostic test results” on page 825.

If you cannot find a problem by using DSA, see “Solving undetermined problems” on page 93 for information
about testing the server.

Note: DSA Preboot might appear to be unresponsive when you start the program. This is normal operation
while the program loads.

• DSA Preboot
DSA Preboot runs outside of the operating system; you must restart the server to run it. It is provided in
the flash memory on the server, or you can create a bootable media such as a CD, DVD, ISO, USB, or PXE
using the Lenovo XClarity Essentials Bootable Media Creator (BoMC). For more details, see the BoMC
User Guide at https://support.lenovo.com/ us/en/documents/LNVO-BOMC. In addition to the capabilities of
the other editions of DSA, DSA Preboot includes diagnostic routines that would be disruptive to run within
the operating-system environment (such as resetting devices and causing loss of network connectivity). It
has a graphical user interface that you can use to specify which diagnostics to run and to view the
diagnostic and data collection results.

Chapter 3. Troubleshooting 67
 DSA Preboot provides diagnostics for the following system components, if they are installed:
– Emulex network adapter
– Optical devices (CD or DVD)
– Tape drives (SCSI, SAS, or SATA)
– Memory
– Microprocessor
– Checkpoint panel
– I2C bus
– SAS and SATA drives
– LSI controller
– Broadcom network adapter
– FusionIO adapter
– Intel GPU
– Nvidia GPU
If you are unable to restart the server or if you need comprehensive diagnostics, use DSA Preboot.
For more information and to download the utilities, go to https://support.lenovo.com/us/ en/documents/
LNVO-DSA.

Running the DSA Preboot diagnostic programs

Use this information to run the DSA Preboot diagnostic programs.

Note: The DSA memory test might take up to 30 minutes to run. If the problem is not a memory problem,
skip the memory test.

To run the DSA Preboot diagnostic programs, complete the following steps:

Step 1. If the server is running, turn off the server and all attached devices.
Step 2. Turn on all attached devices; then, turn on the server.
Step 3. When the prompt <F2> Diagnostics is displayed, press F2.

Note: The DSA Preboot diagnostic program might appear to be unresponsive for an unusual
length of time when you start the program. This is normal operation while the program loads. The
loading process may take up to 10 minutes.
Step 4. Optionally, select Quit to DSA to exit from the stand-alone memory diagnostic program.

Note: After you exit from the stand-alone memory diagnostic environment, you must restart the
server to access the stand-alone memory diagnostic environment again.
Step 5. Type gui to display the graphical user interface, or type cmd to display the DSA interactive menu.
Step 6. Follow the instructions on the screen to select the diagnostic test to run.

If the diagnostic programs do not detect any hardware errors but the problem remains during normal server
operation, a software error might be the cause. If you suspect a software problem, see the information that
comes with your software.

A single problem might cause more than one error message. When this happens, correct the cause of the
first error message. The other error messages usually will not occur the next time you run the diagnostic
programs.

68 Lenovo System x3550 M5 Installation and Service Guide

If the server stops during testing and you cannot continue, restart the server and try running the DSA Preboot
diagnostic programs again. If the problem remains, replace the component that was being tested when the
server stopped.

Diagnostic text messages

Diagnostic text messages are displayed while the tests are running.

A diagnostic text message contains one of the following results:

Passed: The test was completed without any errors.
Failed: The test detected an error.
Aborted: The test could not proceed because of the server configuration.

Additional information concerning test failures is available in the extended diagnostic results for each test.

Viewing the test log results and transferring the DSA collection
Use this information to view the test log results and transferring the DSA collection.

To view the test log for the results when the tests are completed, click the Success link in the Status column,
if you are running the DSA graphical user interface, or type :x to exit the Execute Tests menu, if you are
running the DSA interactive menu, or select Diagnostic Event Log in the graphical user interface. To transfer
DSA Preboot collections to an external USB device, type the copy command in the DSA interactive menu.
• If you are running the DSA graphical user interface (GUI), click the Success link in the Status column.
• If you are running the DSA interactive menu (CLI), type :x to exit the Execute Tests menu; then, select
completed tests to view the results.

You can also send the DSA error log to the Support website to aid in diagnosing the server problems.

Automated service request (call home)

Lenovo provides tools that can automatically collect and send data or call Lenovo Support when an error is
detected. These tools can help Lenovo Support speed up the process of diagnosing problems.

The following sections provide information about the call home tools.

Electronic Service Agent

Electronic Service Agent monitors, tracks, and captures system hardware errors and hardware and software
inventory information, and reports serviceable problems directly to Lenovo Support.

You can also choose to collect data manually. It uses minimal system resources, and can be downloaded
from the Lenovo website. For more information and to download Electronic Service Agent, go to http://www-
01.ibm.com/support/esa/.

Error messages
This section provides the list of error codes and messages for UEFI/POST, IMM, and DSA that are generated
when a problem is detected.

See Appendix A “Integrated management module 2.1 (IMM2.1) error messages” on page 271, Appendix B
“UEFI/POST diagnostic codes” on page 803, and Appendix C “DSA diagnostic test results” on page 825 for
more information.

Chapter 3. Troubleshooting 69
Troubleshooting by symptom
Use the troubleshooting tables to find solutions to problems that have identifiable symptoms.

If you cannot find a solution to the problem in these tables, see Appendix C “DSA diagnostic test results” on
page 825 for information about testing the server and “Running the DSA Preboot diagnostic programs” on
page 68 for additional information about running DSA Preboot program. For additional information to help
you solve problems, see “Start here” on page 53.

If you have just added new software or a new optional device and the server is not working, complete the
following steps before you use the troubleshooting tables:

Step 1. Check the system-error LED on the operator information panel (see “Operator information panel”
on page 19).
Step 2. Remove the software or device that you just added.
Step 3. Run Dynamic System Analysis (DSA) to determine whether the server is running correctly (for
information about using DSA, see Appendix C “DSA diagnostic test results” on page 825).
Step 4. Reinstall the new software or new device.

CD/DVD drive problems

Use this information to solve CD/DVD drive problems.

70 Lenovo System x3550 M5 Installation and Service Guide

Table 7. CD/DVD drive's symptoms and actions

• Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
• If an action step is preceded by “(Trained technician only),” that step must be performed only by a Trained
technician.
• Go to the Support website at http://www.lenovo.com/support to check for technical information, hints, tips,
and new device drivers or to submit a request for information.

Symptom Action
The DVD drive is not 1. Make sure that:
recognized.
• The SATA connector to which the DVD drive is attached (primary or
secondary) is enabled in the Setup utility.
• All cables and jumpers are installed correctly.
• The correct device driver is installed for the DVD drive.
2. Run the DVD drive diagnostic programs.
3. Reseat the following components:
a. DVD drive
b. DVD drive cable
4. Replace the components listed in step 3 one at a time, in the order shown,
restarting the server each time.
5. (Trained technician only) Replace the system board.

A CD or DVD is not working 1. Clean the CD or DVD.

correctly.
2. Replace the CD or DVD with new CD or DVD media.
3. Run the DVD drive diagnostic programs.
4. Reseat the DVD drive.
5. Replace the DVD drive.

The DVD drive tray is not 1. Make sure that the server is turned on.
working.
2. Insert the end of a straightened paper clip into the manual tray-release opening.
3. Reseat the DVD drive.
4. Replace the DVD drive.

General problems
Use this information to solve general problems.

Chapter 3. Troubleshooting 71
Table 8. General symptoms and actions

• Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
• If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained
technician.
• Go to the Support website at http://www.lenovo.com/support to check for technical information, hints, tips,
and new device drivers or to submit a request for information.

Symptom Action
A cover latch is broken, an LED If the part is a CRU, replace it. If the part is a microprocessor or the system board,
is not working, or a similar the part must be replaced by a trained technician.
problem has occurred.

The server is hung while the 1. See “Nx-boot failure” on page 97 for more information.
screen is on. Cannot start the
Setup utility by pressing F1. 2. See “Recovering the server firmware (UEFI update failure)” on page 95 for more
information.

Hard disk drive problems

Use this information to solve hard disk drive problems.

72 Lenovo System x3550 M5 Installation and Service Guide

Table 9. Hard disk drive symptoms and actions

• Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
• If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained
technician.
• Go to the Support website at http://www.lenovo.com/support to check for technical information, hints, tips,
and new device drivers or to submit a request for information.

Symptom Action
A hard disk drive has failed, Replace the failed hard disk drive (see “Removing hot-swap hard disk drives” on
and the associated yellow hard page 137 and “Replacing hot-swap hard disk drives” on page 138).
disk drive status LED is lit.
A newly installed hard disk 1. Make sure that the installed hard disk drive or ServeRAID adapter is supported.
drive is not recognized. For a list of supported optional devices, see http://www.lenovo.com/
serverproven/.
2. Observe the associated yellow hard disk drive status LED. If the LED is lit, it
indicates a drive fault.
3. If the LED is lit, remove the drive from the bay, wait 45 seconds, and reinsert the
drive, making sure that the drive assembly connects to the hard disk drive
backplane.
4. Observe the associated green hard disk drive activity LED and the yellow status
LED:
• If the green activity LED is flashing and the yellow status LED is not lit, the
drive is recognized by the controller and is working correctly. Run the DSA
diagnostics program to determine whether the drive is detected.
• If the green activity LED is flashing and the yellow status LED is flashing
slowly, the drive is recognized by the controller and is rebuilding.
• If neither LED is lit or flashing, check the hard disk drive backplane (go to
Step 5 on page 73).
• If the green activity LED is flashing and the yellow status LED is lit, replace
the drive. If the activity of the LEDs remains the same, go to Step 5 on page
73. If the activity of the LEDs changes, return to Step 2 on page 73.
5. Make sure that the hard disk drive backplane is correctly seated. When it is
correctly seated, the drive assemblies correctly connect to the backplane
without bowing or causing movement of the backplane.
6. Reseat the backplane power cable and repeat Step 2 on page 73 through Step
4 on page 73.
7. Reseat the backplane signal cable and repeat Step 2 on page 73 through Step 4
on page 73.
8. Suspect the backplane signal cable or the backplane:
• If the server has eight hot-swap bays:
a. Replace the affected backplane signal cable.
b. Replace the affected backplane.
9. See “Problem determination tips” on page 93.

Multiple hard disk drives fail. Make sure that the hard disk drive, SAS/SATA adapter, and server device drivers
and firmware are at the latest level.
Important: Some cluster solutions require specific code levels or coordinated code
updates. If the device is part of a cluster solution, verify that the latest level of code is
supported for the cluster solution before you update the code.

Chapter 3. Troubleshooting 73
Table 9. Hard disk drive symptoms and actions (continued)

• Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
• If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained
technician.
• Go to the Support website at http://www.lenovo.com/support to check for technical information, hints, tips,
and new device drivers or to submit a request for information.

Symptom Action
Multiple hard disk drives are 1. Review the storage subsystem logs for indications of problems within the
offline. storage subsystem, such as backplane or cable problems.
2. See “Problem determination tips” on page 93.

A replacement hard disk drive 1. Make sure that the hard disk drive is recognized by the adapter (the green hard
does not rebuild. disk drive activity LED is flashing).
2. Review the SAS/SATA adapter documentation to determine the correct
configuration parameters and settings.

A green hard disk drive activity If the green hard disk drive activity LED does not flash when the drive is in use, run
LED does not accurately the DSA Preboot diagnostic programs to collect error logs (see “Running the DSA
represent the actual state of Preboot diagnostic programs” on page 68).
the associated drive.
• If there is a hard disk drive error log, replace the affected hard disk drive.
• If there is no disk drive error log error log, replace the affected backplane.

A yellow hard disk drive status 1. If the yellow hard disk drive LED and the RAID adapter software do not indicate
LED does not accurately the same status for the drive, complete the following steps:
represent the actual state of
the associated drive. a. Turn off the server.
b. Reseat the SAS/SATA adapter.
c. Reseat the backplane signal cable and backplane power cable.
d. Reseat the hard disk drive.
e. Turn on the server and observe the activity of the hard disk drive LEDs.
2. See “Problem determination tips” on page 93.

Hypervisor problems
Use this information to solve hypervisor problems.

74 Lenovo System x3550 M5 Installation and Service Guide

Table 10. Hypervisor's symptoms and actions

• Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
• If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained
technician.
• Go to the Support website at http://www.lenovo.com/support to check for technical information, hints, tips,
and new device drivers or to submit a request for information.

Symptom Action
If an optional embedded 1. Make sure that the optional embedded hypervisor device is selected on the
hypervisor device is not listed boot manager <F12> Select Boot Device at startup.
in the expected boot order,
does not appear in the list of 2. Make sure that the embedded hypervisor device is seated in the connector
boot devices, or a similar correctly (see “Replacing a USB embedded hypervisor flash device” on page
problem has occurred. 220 and “Replacing the SD adapter” on page 167).
3. See the documentation that comes with the optional embedded hypervisor
device for setup and configuration information.
4. Make sure that other software works on the server.

Intermittent problems
Use this information to solve intermittent problems.

Table 11. Intermittent problems and actions

• Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
• If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained
technician.
• Go to the Support website at http://www.lenovo.com/support to check for technical information, hints, tips,
and new device drivers or to submit a request for information.

Symptom Action
A problem occurs only 1. Make sure that:
occasionally and is difficult to • All cables and cords are connected securely to the rear of the server and
diagnose. attached devices.
• When the server is turned on, air is flowing from the fan grille. If there is no
airflow, the fan is not working. This can cause the server to overheat and shut
down.
2. Check the system-error log or IMM event logs (see “Event logs” on page 64).

The server resets (restarts) 1. If the reset occurs during POST and the POST watchdog timer is enabled (click
occasionally. System Settings ➙ Recovery ➙ System Recovery ➙ POST Watchdog Timer
in the Setup utility to see the POST watchdog setting), make sure that sufficient
time is allowed in the watchdog timeout value (POST Watchdog Timer). If the
server continues to reset during POST, see Appendix B “UEFI/POST diagnostic
codes” on page 803 and Appendix C “DSA diagnostic test results” on page 825.
2. If neither condition applies, check the system-error log or IMM system-event log
(see “Event logs” on page 64).

Keyboard, mouse, or USB-device problems

Use this information to solve keyboard, mouse, or USB-device problems.

Chapter 3. Troubleshooting 75
Table 12. Keyboard, mouse, or USB-device's symptoms and actions

• Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
• If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained
technician.
• Go to the Support website at http://www.lenovo.com/support to check for technical information, hints, tips,
and new device drivers or to submit a request for information.

Symptom Action
All or some keys on the 1. Make sure that:
keyboard do not work. • The keyboard cable is securely connected.
• The server and the monitor are turned on.
2. If you are using a USB keyboard, run the Setup utility and enable the operation.
3. If you are using a USB keyboard and it is connected to a USB hub, disconnect
the keyboard from the hub and connect it directly to the server.
4. Replace the keyboard.

The mouse or USB-device 1. Make sure that:

does not work.
• The mouse or USB device cable is securely connected to the server.
• The mouse or USB device drivers are installed correctly.
• The server and the monitor are turned on.
• The mouse option is enabled in the Setup utility.
2. If you are using a USB mouse or USB device and it is connected to a USB hub,
disconnect the mouse or USB device from the hub and connect it directly to the
server.
3. Replace the mouse or USB-device.

Memory problems
Use this information to solve memory problems.

76 Lenovo System x3550 M5 Installation and Service Guide

Table 13. Memory problems and actions

• Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
• If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained
technician.
• Go to the Support website at http://www.lenovo.com/support to check for technical information, hints, tips,
and new device drivers or to submit a request for information.

Symptom Action
The amount of system memory Note: Each time you install or remove a DIMM, you must disconnect the server from
that is displayed is less than the power source; then, wait 10 seconds before restarting the server.
the amount of installed 1. Make sure that:
physical memory.
• No error LEDs are lit on the operator information panel.
• No DIMM error LEDs are lit on the system board.
• Memory mirrored channel does not account for the discrepancy.
• The memory modules are seated correctly.
• You have installed the correct type of memory.
• If you changed the memory, you updated the memory configuration in the
Setup utility.
• All banks of memory are enabled. The server might have automatically
disabled a memory bank when it detected a problem, or a memory bank
might have been manually disabled.
• There is no memory mismatch when the server is at the minimum memory
configuration.
2. Reseat the DIMMs, and then restart the server.
3. Check the POST error log:
• If a DIMM was disabled by a systems-management interrupt (SMI), replace
the DIMM.
• If a DIMM was disabled by the user or by POST, reseat the DIMM; then, run
the Setup utility and enable the DIMM.
4. Check that all DIMMs are initialized in the Setup utility; then, run memory
diagnostics (see “Running the DSA Preboot diagnostic programs” on page 68).
5. Reverse the DIMMs between the channels (of the same microprocessor), and
then restart the server. If the problem is related to a DIMM, replace the failing
DIMM.
6. Re-enable all DIMMs using the Setup utility, and then restart the server.
7. (Trained technician only) Install the failing DIMM into a DIMM connector for
microprocessor 2 (if installed) to verify that the problem is not the
microprocessor or the DIMM connector.
8. (Trained technician only) Replace the system board.

Multiple DIMMs in a channel Note: Each time you install or remove a DIMM, you must disconnect the server from
are identified as failing. the power source; then, wait 10 seconds before restarting the server.
1. Reseat the DIMMs; then, restart the server.
2. Remove the highest-numbered DIMM of those that are identified and replace it
with an identical known good DIMM; then, restart the server. Repeat as
necessary. If the failures continue after all identified DIMMs are replaced, go to
step 4.
3. Return the removed DIMMs, one at a time, to their original connectors,
restarting the server after each DIMM, until a DIMM fails. Replace each failing

Chapter 3. Troubleshooting 77
Table 13. Memory problems and actions (continued)

• Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
• If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained
technician.
• Go to the Support website at http://www.lenovo.com/support to check for technical information, hints, tips,
and new device drivers or to submit a request for information.

Symptom Action
DIMM with an identical known good DIMM, restarting the server after each
DIMM replacement. Repeat step 3 until you have tested all removed DIMMs.
4. Replace the highest-numbered DIMM of those identified; then, restart the
server. Repeat as necessary.
5. Reverse the DIMMs between the channels (of the same microprocessor), and
then restart the server. If the problem is related to a DIMM, replace the failing
DIMM.
6. (Trained technician only) Install the failing DIMM into a DIMM connector for
microprocessor 2 (if installed) to verify that the problem is not the
microprocessor or the DIMM connector.
7. (Trained technician only) Replace the system board.

Microprocessor problems
Use this information to solve microprocessor problems.

Table 14. Microprocessor's symptoms and actions

• Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
• If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained
technician.
• Go to the Support website at http://www.lenovo.com/support to check for technical information, hints, tips,
and new device drivers or to submit a request for information.

Symptom Action
The server goes directly to the 1. Correct any errors that are indicated by the operator information panel or LCD
POST Event Viewer when it is operating panel assembly (see “Operator information panel” on page 19 or
turned on. “LCD operating panel assembly” on page 19).
2. Make sure that the server supports all the microprocessors and that the
microprocessors match in speed and cache size. To view the microprocessor
information, run the Setup utility and select System Information ➙ System
Summary ➙ Processor Details.
3. (Trained technician only) Make sure that microprocessor 1 is seated correctly.
4. (Trained technician only) Remove microprocessor 2 and restart the server.
5. Replace the following components one at a time, in the order shown, restarting
the server each time:
a. (Trained technician only) Microprocessor
b. (Trained technician only) System board

78 Lenovo System x3550 M5 Installation and Service Guide

Monitor and video problems
Use this information to solve monitor and video problems.

Some Lenovo monitors have their own self-tests. If you suspect a problem with your monitor, see the
documentation that comes with the monitor for instructions for testing and adjusting the monitor. If you
cannot diagnose the problem, call for service.

Table 15. Monitor and video's symptoms and actions

• Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
• If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained
technician.
• Go to the Support website at http://www.lenovo.com/support to check for technical information, hints, tips,
and new device drivers or to submit a request for information.

Symptom Action
Testing the monitor. 1. Make sure that the monitor cables are firmly connected.
2. Try using a different monitor on the server, or try using the monitor that is being
tested on a different server.
3. Run the diagnostic programs. If the monitor passes the diagnostic programs,
the problem might be a video device driver.
4. (Trained technician only) Replace the system board.

The screen is blank. 1. If the server is attached to a KVM switch, bypass the KVM switch to eliminate it
as a possible cause of the problem: connect the monitor cable directly to the
correct connector on the rear of the server.
2. The IMM2.1 remote presence function is disabled if you install an optional video
adapter. To use the IMM2.1 remote presence function, remove the optional
video adapter.
3. If the server installed with the graphical adapters while turning on the server, the
Lenovo logo displays on the screen after approximately 3 minutes. This is
normal operation while the system loads.
4. Make sure that:
• The server is turned on. If there is no power to the server, see “Power
problems” on page 82.
• The monitor cables are connected correctly.
• The monitor is turned on and the brightness and contrast controls are
adjusted correctly.
5. Make sure that the correct server is controlling the monitor, if applicable.
6. Make sure that damaged server firmware is not affecting the video; see
“Updating the firmware” on page 33.
7. Observe the checkpoint LEDs on the system board; if the codes are changing,
go to step 6.
8. Replace the following components one at a time, in the order shown, restarting
the server each time:
a. Monitor
b. Video adapter (if one is installed)
c. (Trained technician only) System board.
9. See “Solving undetermined problems” on page 93.

Chapter 3. Troubleshooting 79
Table 15. Monitor and video's symptoms and actions (continued)

• Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
• If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained
technician.
• Go to the Support website at http://www.lenovo.com/support to check for technical information, hints, tips,
and new device drivers or to submit a request for information.

Symptom Action
The monitor works when you 1. Make sure that:
turn on the server, but the
screen goes blank when you • The application program is not setting a display mode that is higher than the
start some application capability of the monitor.
programs. • You installed the necessary device drivers for the application.
2. Run video diagnostics (see “Running the DSA Preboot diagnostic programs” on
page 68).
• If the server passes the video diagnostics, the video is good; see “Solving
undetermined problems” on page 93.
• (Trained technician only) If the server fails the video diagnostics, replace the
system board.

The monitor has screen jitter, 1. If the monitor self-tests show that the monitor is working correctly, consider the
or the screen image is wavy, location of the monitor. Magnetic fields around other devices (such as
unreadable, rolling, or transformers, appliances, fluorescents, and other monitors) can cause screen
distorted. jitter or wavy, unreadable, rolling, or distorted screen images. If this happens,
turn off the monitor.

Attention: Moving a color monitor while it is turned on might cause screen

discoloration.
Move the device and the monitor at least 305 mm (12 inch) apart, and turn on
the monitor.

Notes:
a. To prevent diskette drive read/write errors, make sure that the distance
between the monitor and any external diskette drive is at least 76 mm (3
inch).
b. Non-Lenovo monitor cables might cause unpredictable problems.
2. Reseat the monitor cable.
3. Replace the components listed in step 2 one at a time, in the order shown,
restarting the server each time:
a. Monitor cable
b. Video adapter (if one is installed)
c. Monitor
d. (Trained technician only) System board.

Wrong characters appear on 1. If the wrong language is displayed, update the server firmware to the latest level
the screen. (see “Updating the firmware” on page 33) with the correct language.
2. Reseat the monitor cable.
3. Replace the components listed in step 2 one at a time, in the order shown,
restarting the server each time:
a. Monitor cable
b. Video adapter (if one is installed)

80 Lenovo System x3550 M5 Installation and Service Guide

Table 15. Monitor and video's symptoms and actions (continued)

• Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
• If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained
technician.
• Go to the Support website at http://www.lenovo.com/support to check for technical information, hints, tips,
and new device drivers or to submit a request for information.

Symptom Action
c. Monitor
d. (Trained technician only) System board.

Network connection problems

Use this information to solve network connection problems.

Table 16. Network connection problems and actions

• Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
• If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained
technician.
• Go to the Support website at http://www.lenovo.com/support to check for technical information, hints, tips,
and new device drivers or to submit a request for information.

Symptom Action
The server will not connect to 1. If the network adapter is newly installed, verify that it is supported by the server
the network. (see http://www.lenovo.com/ serverproven/).
2. Verify the network adapter slot power state and configuration (see “Using the
Setup utility” on page 37).
3. Check to make sure that the server is properly connected to the network and
that there is no damage to the network cables.
4. Check the firmware device driver.
5. Check the Retain Tips for related issues on the Support Web site at http://
www.lenovo.com/support.

The server intermittently looses 1. Verify that the network router or switch is operating properly.
connection.
2. Check to make sure that the server is properly connected to the network.
3. Check the firmware device driver.
4. Check the Retain Tips for related issues on the Support Web site at http://
www.lenovo.com/support.

Optional-device problems
Use this information to solve optional-device problems.

Chapter 3. Troubleshooting 81
Table 17. Optional-device problems and actions

• Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
• If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained
technician.
• Go to the Support website at http://www.lenovo.com/support to check for technical information, hints, tips,
and new device drivers or to submit a request for information.

Symptom Action
An optional device that was 1. Make sure that:
just installed does not work. • The device is designed for the server (see http://www.lenovo.com/
serverproven/).
• You followed the installation instructions that came with the device and the
device is installed correctly.
• You have not loosened any other installed devices or cables.
• You updated the configuration information in the Setup utility. Whenever
memory or any other device is changed, you must update the configuration.
2. Reseat the device that you just installed.
3. Replace the device that you just installed.

An optional device that worked 1. Make sure that all of the cable connections for the device are secure.
previously does not work now.
2. If the device comes with test instructions, use those instructions to test the
device.
3. If the failing device is a SCSI device, make sure that:
• The cables for all external SCSI devices are connected correctly.
• The last device in each SCSI chain, or the end of the SCSI cable, is
terminated correctly.
• Any external SCSI device is turned on. You must turn on an external SCSI
device before you turn on the server.
4. Reseat the failing device.
5. Replace the failing device.

Power problems
Use this information to solve power problems.

82 Lenovo System x3550 M5 Installation and Service Guide

Table 18. Power problems and actions

• Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
• If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained
technician.
• Go to the Support website at http://www.lenovo.com/support to check for technical information, hints, tips,
and new device drivers or to submit a request for information.

Symptom Action
The power-control button does 1. Verify that input power is applied to the server and that the power supplies are
not work, and the reset button functioning:
does not work (the server does
not start). a. Make sure that both power supplies installed in the server are of the same
Note: The power-control type. Mixing different power supplies in the server will cause a system error.
button will not function until b. Make sure that the power cords are correctly connected to the server and to
approximately 5 to 10 seconds a working electrical outlet. The power source meets the input power
after the server has been requirements for the installed power supplies (see the power supply labels).
connected to power.
c. Make sure that the LEDs on the power supplies do not indicate a problem.
See “Power-supply LEDs” on page 61.
2. Make sure that the power-control button and the reset button are working
correctly:
a. Disconnect the server power cords.
b. Reconnect the power cords.
c. (Trained technician only) Reseat the operator information panel cable, and
then repeat steps a and b.
d. (Trained technician only) If the problem remains, reseat the operator
information panel.
e. (Trained technician only) If the problem still remains, replace the operator
information panel.
3. Make sure that:
• The type of memory that is installed is correct.
• The processors are installed in the correct sequence.
• The minimum number of DIMMs are installed and functional for your
processor configuration.
4. If you just installed an optional device, remove it, and restart the server. If the
server now starts, you might have installed more devices than the power supply
supports.
5. If the problem still remains, see “Solving undetermined problems” on page 93.
6. If everything is done but the issue still cannot be resolved, please collect the
failure information with system logs captured to Lenovo support.

Pwr rail 1 error has been 1. Disconnect the server power cords.
recorded in the system event
log. 2. (Trained technician only) remove microprocessor 1 if the Pwr rail 1 error has
been recorded in the system event log.
3. (Trained technician only) replace the system board (see “Removing the system
board” on page 263 and “Replacing the system board” on page 266).
4. Reinstall the component; then, restarting the server. If the Pwr rail 1 error has
been recorded in the system event log again, the component that you just
reinstalled is defective. Replace the defective component.
• (Trained technician only) Microprocessor 1 (see “Removing a microprocessor
and heat sink” on page 251 and “Replacing a microprocessor and heat sink”
on page 255).

Chapter 3. Troubleshooting 83
Table 18. Power problems and actions (continued)

• Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
• If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained
technician.
• Go to the Support website at http://www.lenovo.com/support to check for technical information, hints, tips,
and new device drivers or to submit a request for information.

Symptom Action
Pwr rail 2 error has been 1. Disconnect the server power cords.
recorded in the system event
log. 2. (Trained technician only) remove microprocessor 2 if Pwr rail 2 error has been
recorded in the system event log.
3. Restart the server. If the Pwr rail 2 error has been recorded in the IMM event log
again, (trained technician only) replace the system board (see “Removing the
system board” on page 263 and “Replacing the system board” on page 266).
4. Reinstall the component; then, restarting the server. If the Pwr Rail 2 error has
been recorded in the system event log again, the component that you just
reinstalled is defective. Replace the defective component.
• (Trained technician only) Microprocessor 2 (see “Removing a microprocessor
and heat sink” on page 251 and “Replacing a microprocessor and heat sink”
on page 255).

Pwr rail 3 error has been 1. Disconnect the server power cords.
recorded in the system event
log. 2. Remove the following components if Pwr rail 3 error has been recorded in the
system event log:
• DIMMs 1 through 12
• Fan 3
• Fan 4
3. Restart the server. If the Pwr rail 3 error has been recorded in the system event
log again, (trained technician only) replace the system board (see “Removing
the system board” on page 263 and “Replacing the system board” on page
266).
4. Reinstall the components one at a time, in the order shown, restarting the server
each time. If the Pwr rail 3 error has been recorded in the system event log
again, the component that you just reinstalled is defective. Replace the
defective component.
• DIMMs 1 through 12 (see “Removing a memory module” on page 158 and
“Memory module installation” on page 158).
• Fan 3 (see “Removing a thermal kit (hot-swap fan)” on page 191 and
“Replacing a thermal kit (hot-swap fan)” on page 192).
• Fan 4

84 Lenovo System x3550 M5 Installation and Service Guide

Table 18. Power problems and actions (continued)

• Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
• If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained
technician.
• Go to the Support website at http://www.lenovo.com/support to check for technical information, hints, tips,
and new device drivers or to submit a request for information.

Symptom Action
Pwr rail 4 error has been 1. Disconnect the server power cords.
recorded in the system event
log. 2. Remove the following components if the Pwr rail 4 error has been recorded in
the system event log:
• Fan 5
• Fan 6
• DIMMs 13 through 24
3. Restart the server. If the Pwr rail 4 error has been recorded in the system event
log again, (trained technician only) replace the system board (see “Removing
the system board” on page 263 and “Replacing the system board” on page
266).
4. Reinstall the components one at a time, in the order shown, restarting the server
each time. If the Pwr Rail 4 error has been recorded in the system event log
again, the component that you just reinstalled is defective. Replace the
defective component.
• DIMMs 13 through 24 (see “Removing a memory module” on page 158 and
“Memory module installation” on page 158).
• Fan 5 (see “Removing a thermal kit (hot-swap fan)” on page 191 and
“Replacing a thermal kit (hot-swap fan)” on page 192).
• Fan 6
Pwr rail 5 error has been 1. Disconnect the server power cords.
recorded in the system event
log. 2. Remove the following components if the Pwr rail 5 error has been recorded in
the system event log:
• Fan 7
• Fan 8
• SAS/SATA hard disk drives and USB
3. Restart the server. If the Pwr rail 5 error has been recorded in the system event
log again, (trained technician only) replace the system board (see “Removing
the system board” on page 263 and “Replacing the system board” on page
266).
4. Reinstall the components one at a time, in the order shown, restarting the server
each time. If the Pwr Rail 5 error has been recorded in the system event log
again, the component that you just reinstalled is defective. Replace the
defective component.
• Hard disk drives and USB
• Fan 7 (see “Removing a thermal kit (hot-swap fan)” on page 191 and
“Memory module installation” on page 158).
• Fan 8

Chapter 3. Troubleshooting 85
Table 18. Power problems and actions (continued)

• Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
• If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained
technician.
• Go to the Support website at http://www.lenovo.com/support to check for technical information, hints, tips,
and new device drivers or to submit a request for information.

Symptom Action
Pwr rail 6 error has been 1. Disconnect the server power cords.
recorded in the system event
log. 2. Remove the following components if the Pwr rail 6 error has been recorded in
the system event log:
• Optional cable for VGA external power
• PCI-E x8 and x16 (maximum expansion is 4 adapter cards)
• PCI-E hard disk drives
3. Restart the server. If the Pwr rail 6 error has been recorded in the system event
log again, (trained technician only) replace the system board (see “Removing
the system board” on page 263 and “Replacing the system board” on page
266).
4. Reinstall the components one at a time, in the order shown, restarting the server
each time. If the Pwr Rail 6 error has been recorded in the system event log
again, the component that you just reinstalled is defective. Replace the
defective component.
• Optional cable for VGA external power
• PCI riser-card assembly (see “Removing a PCI riser-card assembly” on page
168 and “Replacing a PCI riser-card assembly” on page 170).
• Hard disk drives
Pwr rail 7 error has been 1. Disconnect the server power cords.
recorded in the system event
log. 2. Remove the following components if the Pwr rail 7 error has been recorded in
the system event log:
• Fan 1
• Fan 2
3. Restart the server. If the Pwr rail 6 error has been recorded in the system event
log again, (trained technician only) replace the system board (see “Removing
the system board” on page 263 and “Replacing the system board” on page
266).
4. Reinstall the components one at a time, in the order shown, restarting the server
each time. If the Pwr Rail 6 error has been recorded in the system event log
again, the component that you just reinstalled is defective. Replace the
defective component.
• Fan 1 (see “Removing a thermal kit (hot-swap fan)” on page 191 and
“Replacing a thermal kit (hot-swap fan)” on page 192).
• Fan 2

86 Lenovo System x3550 M5 Installation and Service Guide

Table 18. Power problems and actions (continued)

• Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
• If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained
technician.
• Go to the Support website at http://www.lenovo.com/support to check for technical information, hints, tips,
and new device drivers or to submit a request for information.

Symptom Action
The server does not turn off. 1. Determine whether you are using an Advanced Configuration and Power
Interface (ACPI) or a non-ACPI operating system. If you are using a non-ACPI
operating system, complete the following steps:
a. Press Ctrl+Alt+Delete.
b. Turn off the server by pressing the power-control button and hold it down for
5 seconds.
c. Restart the server.
d. If the server fails POST and the power-control button does not work,
disconnect the power cord for 20 seconds; then, reconnect the power cord
and restart the server.
2. If the problem remains or if you are using an ACPI-aware operating system,
suspect the system board.

The server unexpectedly shuts See “Solving undetermined problems” on page 93.
down, and the LEDs on the
operator information panel are
not lit.

Serial-device problems
Use this information to solve serial-device problems.

Chapter 3. Troubleshooting 87
Table 19. Serial device problems and actions

• Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
• If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained
technician.
• Go to the Support website at http://www.lenovo.com/support to check for technical information, hints, tips,
and new device drivers or to submit a request for information.

Symptom Action
The number of serial ports that 1. Make sure that:
are identified by the operating • Each port is assigned a unique address in the Setup utility and none of the
system is less than the number serial ports is disabled.
of installed serial ports. • The serial-port adapter (if one is present) is seated correctly.
2. Reseat the serial port adapter.
3. Replace the serial port adapter.

A serial device does not work. 1. Make sure that:

• The device is compatible with the server.
• The serial port is enabled and is assigned a unique address.
• The device is connected to the correct connector (see “System-board
internal connectors” on page 26).
2. Reseat the following components:
a. Failing serial device
b. Serial cable
3. Replace the components listed in step 2 one at a time, in the order shown,
restarting the server each time.
4. (Trained technician only) Replace the system board.

ServerGuide problems
Use this information to solve ServerGuide problems.

88 Lenovo System x3550 M5 Installation and Service Guide

Table 20. ServerGuide problems and actions

• Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
• If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained
technician.
• Go to the Support website at http://www.lenovo.com/support to check for technical information, hints, tips,
and new device drivers or to submit a request for information.

Symptom Action
The ServerGuide Setup and 1. Make sure that the server supports the ServerGuide program and has a
Installation CD will not start. startable (bootable) CD or DVD drive.
2. If the startup (boot) sequence settings have been changed, make sure that the
CD or DVD drive is first in the startup sequence.
3. If more than one CD or DVD drive is installed, make sure that only one drive is
set as the primary drive. Start the CD from the primary drive.

The MegaRAID Storage 1. Make sure that the hard disk drive is connected correctly.
Manager program cannot view
all installed drives, or the 2. Make sure that the SAS/SATA hard disk drive cables are securely connected.
operating system cannot be
installed.
The operating-system Make more space available on the hard disk.
installation program
continuously loops.

The ServerGuide program will Make sure that the operating-system CD is supported by the ServerGuide program.
not start the operating-system For a list of supported operating-system versions, go to https://support.lenovo.com/
CD. solutions/lnvo-toolkit, click the link for your ServerGuide version, and scroll down to
the list of supported Microsoft Windows operating systems.

The operating system cannot Make sure that the server supports the operating system. If it does, either no logical
be installed; the option is not drive is defined (SCSI RAID servers), or the ServerGuide System Partition is not
available. present. Run the ServerGuide program and make sure that setup is complete.

Software problems
Use this information to solve software problems.

Chapter 3. Troubleshooting 89
Table 21. Software problems and actions

• Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
• If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained
technician.
• Go to the Support website at http://www.lenovo.com/support to check for technical information, hints, tips,
and new device drivers or to submit a request for information.

Symptom Action
You suspect a software 1. To determine whether the problem is caused by the software, make sure that:
problem. • The server has the minimum memory that is needed to use the software. For
memory requirements, see the information that comes with the software. If
you have just installed an adapter or memory, the server might have a
memory-address conflict.
• The software is designed to operate on the server.
• Other software works on the server.
• The software works on another server.
2. If you received any error messages when using the software, see the
information that comes with the software for a description of the messages and
suggested solutions to the problem.
3. Contact the software vendor.

Universal Serial Bus (USB) port problems

Use this information to USB port problems.

Table 22. Universal Serial Bus (USB) port problems and actions

• Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
• If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained
technician.
• Go to the Support website at http://www.lenovo.com/support to check for technical information, hints, tips,
and new device drivers or to submit a request for information.

Symptom Action
A USB device does not work. 1. Make sure that:
• The correct USB device driver is installed.
• The operating system supports USB devices.
2. Make sure that the USB configuration options are set correctly in the Setup
utility (see “Using the Setup utility” on page 37 for more information).
3. If you are using a USB hub, disconnect the USB device from the hub and
connect it directly to the server.

Video problems
Use this information to solve video problems.

See “Monitor and video problems” on page 79.

90 Lenovo System x3550 M5 Installation and Service Guide

Solving power problems
Use this information to solve power problems.

Power problems can be difficult to solve. For example, a short circuit can exist anywhere on any of the power
distribution buses. Usually, a short circuit will cause the power subsystem to shut down because of an
overcurrent condition. To diagnose a power problem, use the following general procedure:

Step 1. Turn off the server and disconnect all power cords.
Step 2. Check for loose cables in the power subsystem. Also check for short circuits, for example, if a
loose screw is causing a short circuit on a circuit board.
Step 3. Check for any errors indicated by the operator information panel or LCD operating panel assembly
(see “Operator information panel” on page 19 or “LCD operating panel assembly” on page 19 ).
Step 4. If the check log LED on the operator information panel is lit, check the IMM event log for faulty Pwr
rail and complete the following steps. Table 23 “ Components associated with power rail errors” on
page 91 identifies the components that are associated with each Pwr rail and the order in which to
troubleshoot the components.
a. Disconnect the cables and power cords to all internal and external devices. Leave the power-
supply cords connected.
b. For Pwr rail 1 error, complete the following steps:
1. (Trained technician only) Replace the system board.
2. (Trained technician only) Replace the microprocessor.
c. For other rail errors (Pwr rail 1 error, see step 4b), remove each component that is associated
with the faulty Pwr rail, one at a time, in the sequence indicated in Table 23 “ Components
associated with power rail errors” on page 91, restarting the server each time, until the cause
of the overcurrent condition is identified.

Table 23. Components associated with power rail errors

Pwr rail error in the IMM event log Components

Pwr rail 1 error

• Microprocessor 1

Pwr rail 2 error

• Microprocessor 2

Pwr rail 3 error

• DIMMs 1 through 12
• Fan 3
• Fan 4
Pwr rail 4 error
• Fan 5
• Fan 6
• DIMMs 13 through 24

Pwr rail 5 error

• Fan 7
• Fan 8
• SAS/SATA hard disk drives and USB

Chapter 3. Troubleshooting 91
 Table 23. Components associated with power rail errors (continued)

Pwr rail error in the IMM event log Components

Pwr rail 6 error

• Optional cable for VGA external power
• PCI-E and x16 (maximum expansion is 4 adapter cards
• PCI-E hard disk drives
Pwr rail 7 error
• Fan 1
• Fan 2

d. Replace the identified component.

Step 5. Remove the adapters and disconnect the cables and power cords to all internal and external
devices until the server is at the minimum configuration that is required for the server to start (see
“Power-supply LEDs” on page 61 for the minimum configuration).
Step 6. Reconnect all power cords and turn on the server. If the server starts successfully, reseat the
adapters and devices one at a time until the problem is isolated.

If the server does not start from the minimum configuration, see “Power-supply LEDs” on page 61 to replace
the components in the minimum configuration one at a time until the problem is isolated.

Solving Ethernet controller problems

The method that you use to test the Ethernet controller depends on which operating system you are using.
See the operating-system documentation for information about Ethernet controllers, and see the Ethernet
controller device-driver readme file.

Try the following procedures:

• Make sure that the correct device drivers, which come with the server are installed and that they are at the
latest level.
• Make sure that the Ethernet cable is installed correctly.
– The cable must be securely attached at all connections. If the cable is attached but the problem
remains, try a different cable.
– If you set the Ethernet controller to operate at 100 Mbps, you must use Category 5 cabling.
– If you directly connect two servers (without a hub), or if you are not using a hub with X ports, use a
crossover cable. To determine whether a hub has an X port, check the port label. If the label contains
an X, the hub has an X port.
• Determine whether the hub supports auto-negotiation. If it does not, try configuring the integrated
Ethernet controller manually to match the speed and duplex mode of the hub.
• Check the Ethernet controller LEDs on the rear panel of the server. These LEDs indicate whether there is a
problem with the connector, cable, or hub.
– The Ethernet link status LED is lit when the Ethernet controller receives a link pulse from the hub. If the
LED is off, there might be a defective connector or cable or a problem with the hub.
– The Ethernet transmit/receive activity LED is lit when the Ethernet controller sends or receives data
over the Ethernet network. If the Ethernet transmit/receive activity is off, make sure that the hub and
network are operating and that the correct device drivers are installed.
• Check the LAN activity LED on the rear of the server. The LAN activity LED is lit when data is active on the
Ethernet network. If the LAN activity LED is off, make sure that the hub and network are operating and that
the correct device drivers are installed.
• Check for operating-system-specific causes of the problem.

92 Lenovo System x3550 M5 Installation and Service Guide

• Make sure that the device drivers on the client and server are using the same protocol.

If the Ethernet controller still cannot connect to the network but the hardware appears to be working, the
network administrator must investigate other possible causes of the error.

Solving undetermined problems

If Dynamic System Analysis (DSA) did not diagnose the failure or if the server is inoperative, use the
information in this section.

If you suspect that a software problem is causing failures (continuous or intermittent), see “Software
problems” on page 89.

Corrupted data in CMOS memory or corrupted UEFI firmware can cause undetermined problems. To reset
the CMOS data, use the CMOS jumper to clear the CMOS memory and override the power-on password;
see Table 1 “System board jumpers” on page 28 for more information. If you suspect that the UEFI firmware
is corrupted, see “Recovering the server firmware (UEFI update failure)” on page 95.

If the power supplies are working correctly, complete the following steps:

Step 1. Turn off the server.

Step 2. Make sure that the server is cabled correctly.
Step 3. Remove or disconnect the following devices, one at a time, until you find the failure. Turn on the
server and reconfigure it each time.
• Any external devices.
• Surge-suppressor device (on the server).
• Printer, mouse, and non-Lenovo devices.
• Each adapter.
• Hard disk drives.
• Memory modules. The minimum configuration requirement is 2 GB DIMM in slot 1.
Step 4. Turn on the server.

If the problem is solved when you remove an adapter from the server but the problem recurs when you
reinstall the same adapter, suspect the adapter; if the problem recurs when you replace the adapter with a
different one, suspect the riser card.

If you suspect a networking problem and the server passes all the system tests, suspect a network cabling
problem that is external to the server.

Problem determination tips

Because of the variety of hardware and software combinations that can encounter, use the following
information to assist you in problem determination. If possible, have this information available when
requesting assistance from Lenovo.

The model name and serial number are located on the ID label on the front of the server as shown in the
following illustration.

Note: The illustrations in this document might differ slightly from your hardware.

Chapter 3. Troubleshooting 93
ID label

Figure 30. ID label

• Machine type and model

• Microprocessor or hard disk drive upgrades
• Failure symptom
– Does the server fail the diagnostic tests?
– What occurs? When? Where?
– Does the failure occur on a single server or on multiple servers?
– Is the failure repeatable?
– Has this configuration ever worked?
– What changes, if any, were made before the configuration failed?
– Is this the original reported failure?
• Diagnostic program type and version level
• Hardware configuration (print screen of the system summary)
• UEFI firmware level
• IMM firmware level
• Operating system software

You can solve some problems by comparing the configuration and software setups between working and
nonworking servers. When you compare servers to each other for diagnostic purposes, consider them
identical only if all the following factors are exactly the same in all the servers:
• Machine type and model
• UEFI firmware level
• IMM firmware level
• Adapters and attachments, in the same locations
• Address jumpers, terminators, and cabling
• Software versions and levels
• Diagnostic program type and version level
• Configuration option settings
• Operating-system control-file setup

See Appendix D “Getting help and technical assistance” on page 957 for information about calling Lenovo
for service.

94 Lenovo System x3550 M5 Installation and Service Guide

Recovering the server firmware (UEFI update failure)
Use this information to recover the server firmware.

Important: Some cluster solutions require specific code levels or coordinated code updates. If the device is
part of a cluster solution, verify that the latest level of code is supported for the cluster solution before you
update the code.

If the server firmware has become corrupted, such as from a power failure during an update, you can recover
the server firmware in the following way:
• In-band method: Recover server firmware, using either the boot block jumper (Automated Boot
Recovery) and a server Firmware Update Package Service Pack.
• Out-of-band method: Use the IMM web interface to update the firmware, using the latest server firmware
update package.

Notes: You can obtain a server update package from one of the following sources:
• Download the server firmware update from the World Wide Web.
• Contact your Lenovo service representative.

To download the server firmware update package from the World Wide Web, go to http://www.lenovo.com/
support.

The flash memory of the server consists of a primary bank and a backup bank. You must maintain a bootable
UEFI firmware image in the backup bank. If the server firmware in the primary bank becomes corrupted, you
can either manually boot the backup bank with the UEFI boot backup jumper (JP13), or in the case of image
corruption, this will occur automatically with the Automated Boot Recovery function.

In-band manual recovery method

Use this information to recover the server firmware and restore the server operation to the primary bank.

To recover the server firmware and restore the server operation to the primary bank, complete the following
steps:

Step 1. Read the safety information that begins on “Safety” on page v and “Installation guidelines” on page
118.
Step 2. Turn off the server, and disconnect all power cords and external cables.
Step 3. Remove the cover (see “Removing the cover” on page 121).
Step 4. Locate the UEFI boot backup jumper (JP13) on the system board.

Chapter 3. Troubleshooting 95
 NMI button

UEFI boot backup

jumper (J13)
1 SW3 switch
2 block
3

CMOS clear jumper (J11)

Off

3 On
2 87 6543 21
1

On Off
2
1

System TPM physical

presence switch (SW11)

Figure 31. UEFI boot backup jumper (JP13) location

Step 5. Move the UEFI boot backup jumper (JP13) from pins 1 and 2 to pins 2 and 3 to enable the UEFI
recovery mode.
Step 6. Reinstall the server cover; then, reconnect all power cords.
Step 7. Restart the server. The system begins the power-on self-test (POST).
Step 8. Boot the server to an operating system that is supported by the firmware update package that you
downloaded.
Step 9. Perform the firmware update by following the instructions that are in the firmware update package
readme file.
Step 10. Turn off the server and disconnect all power cords and external cables, and then remove the cover
(see “Removing the cover” on page 121).
Step 11. Move the UEFI boot backup jumper (JP13) from pins 2 and 3 back to the primary position (pins 1
and 2).
Step 12. Reinstall the cover (see “Replacing the cover” on page 122).
Step 13. Reconnect the power cord and any cables that you removed.
Step 14. Restart the server. The system begins the power-on self-test (POST). If this does not recover the
primary bank, continue with the following steps.
Step 15. Remove the cover (see “Removing the cover” on page 121).
Step 16. Reset the CMOS by removing the system battery (see “Removing the system battery” on page
221).
Step 17. Leave the system battery out of the server for approximately 5 to 15 minutes.
Step 18. Reinstall the system battery (see “Replacing the system battery” on page 223).
Step 19. Reinstall the cover (see “Replacing the cover” on page 122).
Step 20. Reconnect the power cord and any cables that you removed.
Step 21. Restart the server. The system begins the power-on self-test (POST).

96 Lenovo System x3550 M5 Installation and Service Guide

Step 22. If these recovery efforts fail, contact your Lenovo service representative for support.

In-band automated boot recovery method

Use this information to recover the server firmware and restore the server operation to the primary bank.

Note: Use this method if the BOARD LED is lit and there is a log entry or Booting Backup Image is displayed
on the firmware splash screen; otherwise, use the in-band manual recovery method.

Step 1. Boot the server to an operating system that is supported by the firmware update package that you
downloaded.
Step 2. Perform the firmware update by following the instructions that are in the firmware update package
readme file.
Step 3. Restart the server.
Step 4. At the firmware splash screen, press F3 when prompted to restore to the primary bank. The server
boots from the primary bank.

Out-of-band method
Use this information to recover the server firmware and restore the server operation to the primary bank.

See the IMM2.1 documentation (Integrated Management Module II User's Guide) at https://
download.lenovo.com/servers_pdf/imm2_configurations_usersguide_2013_7.pdf.

Automated boot recovery (ABR)

While the server is starting, if the integrated management module II detects problems with the server
firmware in the primary bank, the server automatically switches to the backup firmware bank and gives you
the opportunity to recover the firmware in the primary bank.

For instructions for recovering the UEFI firmware, see “Recovering the server firmware (UEFI update failure)”
on page 95. After you have recovered the firmware in the primary bank, complete the following steps:

Step 1. Restart the server.

Step 2. When the prompt Press F3 to restore to primary is displayed, press F3 to start the server from the
primary bank.

Nx-boot failure
Configuration changes, such as added devices or adapter firmware updates, and firmware or application
code problems can cause the server to fail POST (the power-on self-test).

If this occurs, the server responds in either of the following ways:

• The server restarts automatically and attempts POST again.
• The server stops responding, and you must manually restart the server for the server to attempt POST
again.

After a specified number of consecutive attempts (automatic or manual), the Nx-boot failure feature causes
the server to revert to the default UEFI configuration and start the Setup utility so that you can make the
necessary corrections to the configuration and restart the server. If the server is unable to successfully
complete POST with the default configuration, there might be a problem with the system board.

Chapter 3. Troubleshooting 97
To specify the number of consecutive restart attempts that will trigger the Nx-boot failure feature, in the
Setup utility, click System Settings ➙ Recovery ➙ POST Attempts ➙ POST Attempts Limit. The available
options are 3, 6, 9, and 255 (disable Nx-boot failure).

98 Lenovo System x3550 M5 Installation and Service Guide

Chapter 4. Parts listing, Lenovo System x3550 M5 Type 5463
The following replaceable components are available for the Lenovo System x3550 M5 Type 5463 server.

For an updated parts listing, go to http://www.lenovo.com/support.

Replaceable server components

Replaceable components consist of consumable parts, structural parts, and field replaceable units (FRUs).

• Structural parts: Purchase and replacement of structural parts (components, such as chassis assembly,
top cover, and bezel) is your responsibility. If Lenovo acquires or installs a structural component at your
request, you will be charged for the service. See “Structural parts” on page 114 for the list of structural
parts.
• Consumable parts: Purchase and replacement of consumable parts is your responsibility. If Lenovo
acquires or installs a consumable component at your request, you will be charged for the service.
• Tier 1 customer replaceable unit (CRU): Replacement of Tier 1 CRUs is your responsibility. If Lenovo
installs a Tier 1 CRU at your request, you will be charged for the installation.
• Tier 2 customer replaceable unit: You may install a Tier 2 CRU yourself or request Lenovo to install it, at
no additional charge, under the type of warranty service that is designated for your server.

For information about the terms of the warranty and getting service and assistance, see the Warranty
Information document that comes with the server. For more information about getting service and
assistance, see Appendix D “Getting help and technical assistance” on page 957.

The following illustration shows the major components in the server. The illustrations in this document might
differ slightly from your hardware. For a list of structural parts, see “Structural parts” on page 114.

© Copyright Lenovo 2015, 2020 99

 1 2
35

34

33 4

32
5

31
6

30
7

29
8
28

10

27
11

26
12

25 13

24
14

23
15

22

21 20 19 18 17 16

Figure 32. Server components

The following table lists the part numbers for the server replaceable components.

100 Lenovo System x3550 M5 Installation and Service Guide

 CRU part CRU part
number (Tier number (Tier
Index Description 1) 2)

3 Power supply, 550 Watt, high efficiency, platinum, ac 94Y8137

3 Power supply, 550 Watt, high efficiency, platinum, ac 00YL553

3 Power supply, 550 Watt, platinum, ac 00YL563

3 Power supply, 550 Watt, high efficiency, platinum, ac 94Y8139

3 Power supply, 550 Watt, high efficiency, platinum, ac 00YL551

3 Power supply, 550 Watt, high efficiency, platinum, ac 94Y8173

3 Power supply, 550 Watt, platinum, Emerson 94Y8278

3 Power supply, 550 Watt, platinum, Acbel 94Y8291

3 Power supply, 550 Watt, Artesyn 00YJ960

3 Power supply, 750 Watt, platinum, ac 00YL565

3 Power supply, 750 Watt, high efficiency, platinum, ac 94Y8144

3 Power supply, 750 Watt, high efficiency, platinum, ac 00YL555

3 Power supply, 750 Watt, high efficiency, platinum, ac 94Y8142

3 Power supply, 750 Watt, high efficiency, platinum, ac 00YL557

3 Power supply, 750 Watt, titanium, ac 00YL569

3 Power supply, 750 Watt, high efficiency, titanium, ac (200-240V) 94Y8150

3 Power supply, 750 Watt, high efficiency, titanium, ac (200-240V) 00YL559

3 Power supply, 750 Watt, high efficiency, titanium, ac (200-240V) 94Y8152

3 Power supply, 750 Watt, high efficiency, titanium, ac (200-240V) 00YL561

3 Power supply, 750 Watt, titanium, Emerson 94Y8283

3 Power supply, 750 Watt, titanium, Acbel 94Y8292

3 Power supply, 750 Watt, platinum, Emerson 94Y8284

3 Power supply, 750 Watt, platinum, Delta 94Y8297

3 Power supply, 900 Watt, platinum, ac 00YL567

3 Power supply, 900 Watt, high efficiency, platinum, ac 94Y8148

3 Power supply, 900 Watt, high efficiency, platinum, ac 94Y8146

3 Power supply, 900 Watt, high efficiency, -48V, dc 94Y8167

3 Power supply, 900 Watt, platinum, Delta 94Y8298

3 Power supply, 900 Watt, platinum, Emerson 94Y8304

3 Power supply, 900 Watt, high efficiency, -48V, dc 94Y8315

3 Power supply, 1500 Watt, high efficiency, platinum, ac 94Y8181

3 Power supply, 550 Watt, CFF V2 platinum, ac, Artesyn 00MX912

4 Heat sink 00KC912

4 Heat sink, Low T case 00KC911

Chapter 4. Parts listing, Lenovo System x3550 M5 Type 5463 101

 CRU part CRU part
number (Tier number (Tier
Index Description 1) 2)
5 Microprocessor, Intel E5-2690 v3, 2.6 GHz, 30 MB, 2133 MHz, 135 W
00AE682
(12-core)

5 Microprocessor, Intel E5-2670 v3, 2.3 GHz, 30 MB, 2133 MHz, 120 W 00AE684
(12-core)

5 Microprocessor, Intel E5-2640 v3, 2.6 GHz, 20 MB, 1866 MHz, 90 W (8- 00AE688
core)

5 Microprocessor, Intel E5-2630 v3, 2.4 GHz, 20 MB, 1866 MHz, 85 W (8- 00AE689
core)

5 Microprocessor, Intel E5-2630L v3, 1.8 GHz, 20 MB, 1866 MHz, 55 W 00AE691
(8-core)

5 Microprocessor, Intel E5-2609 v3, 1.9 GHz, 15 MB, 1600 MHz, 85 W (6- 00AE692
core)

5 Microprocessor, Intel E5-2603 v3, 1.6 GHz, 15 MB, 1600 MHz, 85 W (6- 00KC788
core)

5 Microprocessor, Intel E5-2699 v3, 2.3 GHz, 45 MB, 2133 MHz, 145 W 00KC789
(18-core)

5 Microprocessor, Intel E5-2697 v3, 2.6 GHz, 35 MB, 2133 MHz, 145 W 00AE680
(14-core)

5 Microprocessor, Intel E5-2695 v3, 2.3 GHz, 35 MB, 2133 MHz, 120 W 00AE681
(14-core)

5 Microprocessor, Intel E5-2660 v3, 2.6 GHz, 25 MB, 2133 MHz, 105 W 00AE685
(10-core)

5 Microprocessor, Intel E5-2650L v3, 1.8 GHz, 30 MB, 2133 MHz, 65 W 00AE687
(12-core)

5 Microprocessor, Intel E5-2667 v3, 3.2 GHz, 20 MB, 2133 MHz, 135 W 00AE694
(8-core)

5 Microprocessor, Intel E5-2643 v3, 3.4 GHz, 20 MB, 2133 MHz, 135 W 00AE695
(6-core)

5 Microprocessor, Intel E5-2637 v3, 3.5 GHz, 15 MB, 2133 MHz, 135 W 00AE696
(4-core)

5 Microprocessor, Intel E5-2683 v3, 2.0 GHz, 35 MB, 2133 MHz, 120 W 00KG110
(14-core)

5 Microprocessor, Intel E5-2698 v3, 2.3 GHz, 40 MB, 2133 MHz, 135 W 00KJ035
(16-core)

5 Microprocessor, Intel E5-2685 v3, 2.6 GHz, 30 MB, 2133 MHz, 120 W 00KJ036
(12-core)

5 Microprocessor, Intel E5-2623 v3, 3.0 GHz, 10 MB, 1866 MHz, 105 W 00KJ038
(4-core)

5 Microprocessor, Intel E5-2658 v3, 2.2 GHz, 30 MB, 2133 MHz, 105 W 00KJ034
(12-core)

5 Microprocessor, Intel E5-2648L v3, 1.8 GHz, 30 MB, 2133 MHz, 75 W 00KJ039
(12-core)

102 Lenovo System x3550 M5 Installation and Service Guide

 CRU part CRU part
number (Tier number (Tier
Index Description 1) 2)
5 Microprocessor, Intel E5-2628L v3, 2.0 GHz, 25 MB, 1866 MHz, 75 W 00KJ040
(10-core)

5 Microprocessor, Intel E5-2618L v3, 2.3 GHz, 20 MB, 1866 MHz, 75 W 00KJ041
(8-core)

5 Microprocessor, Intel EP E5-2608L v3, 2.0 GHz, 15 MB, 1600 MHz, 52 00KJ042
W (6-core)

5 Microprocessor, Intel E5-2680 v3, 2.5 GHz, 30 MB, 2133 MHz, 120 W 00AE683
(12-core)

5 Microprocessor, Intel E5-2650 v3, 2.3 GHz, 25 MB, 2133 MHz, 105 W 00AE686
(10-core)

5 Microprocessor, Intel E5-2620 v3, 2.4 GHz, 15 MB, 1866 MHz, 85 W (6- 00AE690
core)

6 System board 00KF629

6 System board 00MV248

6 System board 01KN184

6 System board 01GT573

7 Memory, 8 GB, 1Rx4, 1.2 V, DDR4, 2133MHz, RDIMM 46W0790

7 Memory, 16 GB, 2Rx4, 1.2 V, DDR4, 2133MHz, RDIMM 46W0798

7 Memory, 4 GB, 1Rx8, 1.2 V, DDR4, 2133MHz, RDIMM 46W0786

7 Memory, 8 GB, 2Rx8, 1.2 V, DDR4, 2133MHz, RDIMM 46W0794

7 Memory, 32 GB, 2Rx4, 1.2 V, DDR4, 2133MHz, RDIMM 95Y4810

7 Memory, 64 GB, 4Rx4, 1.2 V, DDR4, 2133MHz, LP LRDIMM 95Y4814

7 Memory, 8 GB, 1Rx4, 1.2 V, TruDDR4, 2133MHz, LP LRDIMM 01DE964

7 Memory, 8 GB, 2Rx8, 1.2 V, TruDDR4, 2133MHz, LP LRDIMM 01DE965

7 Memory, 16 GB, 2Rx4, 1.2 V, TruDDR4, 2133MHz, LP LRDIMM 01DE966

7 Memory, 32 GB, 2Rx4, 1.2 V, TruDDR4, 2133MHz, LP LRDIMM 01DE967

8 PCIe Riser 2 assembly (2 x low profile; x8) 00KF626

8 PCIe Riser 2 assembly (2 x low profile; x16) 00KF627

9 PCIe Riser 1 assembly (1 x low-profile x16) 00KF624

11 PCIe Riser 1 assembly (ML2 x16) 00KF625

13 PCIe Riser 3 assembly (1 x low-profile x16) 00KF628

14 2.5-inch hot-swap rear hard disk drive kit 00KC966

15 Backplane, 2.5-inch hot-swap rear hard disk drive kit 00FJ718

16 LCD system information display panel 00D0464

17 Media cage, four 3.5-inch hard disk drives 00KF668

21 Ultraslim enhanced SATA DVD-ROM 00FL352

Chapter 4. Parts listing, Lenovo System x3550 M5 Type 5463 103

 CRU part CRU part
number (Tier number (Tier
Index Description 1) 2)

21 Ultraslim enhanced SATA multi-burner 00FL353

23 Enterprise value solid state drive, 3.5-inch hot-swap, SATA, 120 GB 00AJ436

23 Enterprise value solid state drive, 3.5-inch hot-swap, SATA, 240 GB 00AJ441

23 Enterprise value solid state drive, 3.5-inch hot-swap, SATA, 480 GB 00AJ446

23 Enterprise value solid state drive, 3.5-inch hot-swap, SATA, 800 GB 00AJ451

23 Enterprise solid state drive, 3.5-inch hot-swap, SATA, 200 GB 00AJ481

23 Enterprise solid state drive, 3.5-inch hot-swap, SATA, 400 GB 00AJ486

23 Enterprise solid state drive, 3.5-inch hot-swap, SATA, 800 GB 00AJ491

23 Entry solid state drive, 3.5-inch hot-swap, SATA, 240 GB 00FN353

23 Entry solid state drive, 3.5-inch hot-swap, SATA, 480 GB 00FN358

23 Entry solid state drive, 3.5-inch hot-swap, SATA, 960 GB 00FN363

23 Enterprise entry solid state drive, 3.5-inch hot-swap, SATA, 960 GB 00YC421

23 Enterprise entry solid state drive, 3.5-inch hot-swap, SATA, 120 GB, 00WG771
S3510 series
23 Enterprise entry solid state drive, 3.5-inch hot-swap, SATA, 240 GB, 00WG776
S3510 series
23 Enterprise entry solid state drive, 3.5-inch hot-swap, SATA, 480 GB, 00WG781
S3510 series
23 Enterprise performance solid state drive, 3.5-inch hot-swap, SATA, 200 00YC336
GB
23 Enterprise performance solid state drive, 3.5-inch hot-swap, SATA, 400 00YC341
GB
23 Enterprise performance solid state drive, 3.5-inch hot-swap, SATA, 800 00YC346
GB
23 Hard disk drive, 3.5-inch hot-swap, Near-Line SATA, 1 TB, 7.2 K 81Y9791

23 Hard disk drive, 3.5-inch hot-swap, Near-Line SATA, 2 TB, 7.2 K 00FN114

23 Hard disk drive, 3.5-inch hot-swap, Near-Line SATA, 3 TB, 7.2 K 00FN129

23 Hard disk drive, 3.5-inch hot-swap, Near-Line SATA, 4 TB, 7.2 K 00FN144

23 Hard disk drive, 3.5-inch hot-swap, Near-Line SATA, 5 TB, 7.2 K 00FN159

23 Hard disk drive, 3.5-inch hot-swap, Near-Line SATA, 6 TB, 7.2 K 00FN174

23 Hard disk drive, 3.5-inch hot-swap, Near-Line SATA, 8 TB, 7.2 K 00WH127

23 Hard disk drive, 3.5-inch hot-swap, Near-Line SAS, 1 TB, 7.2 K, 12 00YL703
Gbps

23 Hard disk drive, 3.5-inch hot-swap, Near-Line SAS, 2 TB, 7.2 K 00FN189

23 Hard disk drive, 3.5-inch hot-swap, Near-Line SAS, 2 TB, 7.2 K 90Y8573

23 Hard disk drive, 3.5-inch hot-swap, Near-Line SAS, 2 TB, 7.2 K, 12 00YK001
Gbps

104 Lenovo System x3550 M5 Installation and Service Guide

 CRU part CRU part
number (Tier number (Tier
Index Description 1) 2)

23 Hard disk drive, 3.5-inch hot-swap, Near-Line SAS, 3 TB, 7.2 K 90Y8578

23 Hard disk drive, 3.5-inch hot-swap, Near-Line SAS, 4 TB, 7.2 K 00FN209

23 Hard disk drive, 3.5-inch hot-swap, Near-Line SAS, 4 TB, 7.2 K, 12 00YK006
Gbps

23 Hard disk drive, 3.5-inch hot-swap, Near-Line SAS, 6 TB, 7.2 K 00FN229

23 Hard disk drive, 3.5-inch hot-swap, Near-Line SAS, 8 TB, 7.2 K 00WH122

23 Hard disk drive, 3.5-inch hot-swap, Near-Line SATA, 4 TB, 7.2 K 49Y6003

23 Hard disk drive, 3.5–inch hot–swap, Near–line SATA 500 GB, 7.2K 81Y9787

23 Hard disk drive, 3.5-inch hot-swap, Near-Line SATA, 2 TB, 7.2 K 81Y9795

23 Hard disk drive, 3.5-inch hot-swap, Near-Line SATA, 3 TB, 7.2 K 81Y9799

23 Hard disk drive, 3.5-inch hot-swap, SATA, 10 TB 00YK342

23 Hard disk drive, 3.5-inch hot-swap, SAS, 10 TB 00YK337

23 Hard disk drive, 3.5-inch hot-swap, SAS, 300 GB, 15 K 00WG676

23 Hard disk drive, 3.5-inch hot-swap, SAS, 600 GB, 15 K 00WG681

23 Hard disk drive, 3.5-inch hot-swap, SAS, 1 TB, 7.2 K, 6 Gbps 90Y8568

23 Self encrypting disk drive, 3.5-inch 512e Near-Line SAS, hot-swap, 2 TB 00FN239
7.2K 12 Gbps

23 Self encrypting disk drive, 3.5-inch 512e Near-Line SAS, hot-swap, 4 TB 00FN249
7.2K 12 Gbps

23 Self encrypting disk drive, 3.5-inch 512e Near-Line SAS, hot-swap, 6 TB 00FN259
7.2K 12 Gbps

24 Hard disk drive, 3.5-inch simple-swap, Near-Line SATA, 1 TB, 7.2 K 81Y9807

24 Hard disk drive, 3.5-inch simple-swap, Near-Line SATA, 2 TB, 7.2 K 00FN119

24 Hard disk drive, 3.5-inch simple-swap, Near-Line SATA, 3 TB, 7.2 K 00FN134

24 Hard disk drive, 3.5-inch simple-swap, Near-Line SATA, 4 TB, 7.2 K 00FN149

24 Hard disk drive, 3.5-inch simple-swap, Near-Line SATA, 5 TB, 7.2 K 00FN164

24 Hard disk drive, 3.5-inch simple-swap, Near-Line SATA, 6 TB, 7.2 K 00FN179

24 Hard disk drive, 3.5-inch simple-swap, Near-Line SATA, 4 TB, 7.2 K 49Y6013

24 Hard disk drive, 3.5-inch simple-swap, Near-Line SATA, 500 GB, 7.2 K 81Y9803

24 Hard disk drive, 3.5-inch simple-swap, Near-Line SATA, 2 TB, 7.2 K 81Y9811

24 Hard disk drive, 3.5-inch simple-swap, Near-Line SATA, 3 TB, 7.2 K 81Y9815

25 Self encrypting disk drive, 2.5-inch hot-swap, SAS, 300 GB, 10 K 00WG706

25 Self encrypting disk drive, 2.5-inch hot-swap, SAS, 600 GB, 10 K 00WG711

25 Self encrypting disk drive, 2.5-inch hot-swap, SAS, 900 GB, 10 K 00WG716

25 Self encrypting disk drive, 2.5-inch hot-swap, SAS, 1.2 TB, 10 K 00WG721

Chapter 4. Parts listing, Lenovo System x3550 M5 Type 5463 105

 CRU part CRU part
number (Tier number (Tier
Index Description 1) 2)

25 Hard disk drive, 2.5-inch hot-swap, SAS, 1.2 TB, 10 K 46W6819

25 Hard disk drive, 2.5-inch hot-swap, SAS, 1.2 TB, 10 K 00WG701

25 Hard disk drive, 2.5-inch hot-swap, SAS, 900 GB, 10 K 00AJ072

25 Hard disk drive, 2.5-inch hot-swap, SAS, 900 GB, 10 K 00WG696

25 Hard disk drive, 2.5-inch hot-swap, SAS, 600 GB, 10 K 00WG691

25 Hard disk drive, 2.5-inch hot-swap, SAS, 600 GB, 15 K 00WG666

25 Hard disk drive, 2.5-inch hot-swap, SAS, 300 GB, 10 K 00WG686

25 Hard disk drive, 2.5-inch hot-swap, SAS, 300 GB, 15 K 00AJ082

25 Hard disk drive, 2.5-inch hot-swap, SAS, 300 GB, 15 K 00WG661

25 Hard disk drive, 2.5-inch hot-swap, Near-Line SAS, 1 TB, 7.2 K 00NA492

25 Hard disk drive, 2.5-inch hot-swap, Near-Line SAS, 1 TB, 7.2 K 00AJ087

25 Hard disk drive, 2.5-inch hot-swap, Near-Line SAS, 2 TB, 7.2 K 00NA497

25 Hard disk drive, 2.5-inch hot-swap, SAS, 600 GB, 10 K 00AJ092

25 Hard disk drive, 2.5-inch hot-swap, SAS, 300 GB, 10 K 00AJ097

25 Hard disk drive, 2.5-inch hot-swap, Near-Line SAS, 500 GB, 7.2 K 00AJ122

25 Hard disk drive, 2.5-inch hot-swap, SAS, 600 GB, 15 K 00AJ127

25 Hard disk drive, 2.5-inch hot-swap, Near-Line SATA, 500 GB, 7.2 K 00AJ137

25 Hard disk drive, 2.5-inch hot-swap, Near-Line SATA, 1 TB, 7.2 K 00AJ142

25 Hard disk drive, 2.5-inch hot-swap, Near-Line SATA, 2 TB, 7.2 K 00NA527

25 Solid state drive, 2.5-inch hot-swap, SATA, 400 GB 00AJ162

25 Solid state drive, 2.5-inch hot-swap, SAS, 800 GB 00AJ218

25 Solid state drive, 2.5-inch hot-swap, SATA, 480 GB 00AJ406

25 Solid state drive, 2.5-inch hot-swap, SATA, 960 GB 00FN348

25 Enterprise value solid state drive, 2.5-inch hot-swap, SATA, 120 GB 00AJ172

25 Enterprise value solid state drive, 2.5-inch hot-swap, SATA, 200 GB 00AJ157

25 Enterprise value solid state drive, 2.5-inch hot-swap, SATA, 240 GB 00AJ177

25 Enterprise value solid state drive, 2.5-inch hot-swap, SATA, 480 GB 00AJ182

25 Enterprise value solid state drive, 2.5-inch hot-swap, SATA, 800 GB 00AJ187

25 Enterprise value solid state drive, 2.5-inch hot-swap, SATA, 800 GB 00AJ167

25 Enterprise solid state drive, 2.5-inch hot-swap, SAS, 200 GB 00AJ208

25 Enterprise solid state drive, 2.5-inch hot-swap, SAS, 400 GB 00AJ213

25 Enterprise solid state drive, 2.5-inch hot-swap, SAS, 1.6 TB 00AJ223

25 Enterprise entry solid state drive, 2.5-inch hot-swap, SATA, 120 GB 00YC386

106 Lenovo System x3550 M5 Installation and Service Guide

 CRU part CRU part
number (Tier number (Tier
Index Description 1) 2)

25 Enterprise entry solid state drive, 2.5-inch hot-swap, SATA, 240 GB 00YC391

25 Enterprise entry solid state drive, 2.5-inch hot-swap, SATA, 480 GB 00YC396

25 Enterprise entry solid state drive, 2.5-inch hot-swap, SATA, 960 GB 00YC401

25 Enterprise entry solid state drive, 2.5-inch hot-swap, SATA, 120 GB, 00WG621
S3510 series
25 Enterprise entry solid state drive, 2.5-inch hot-swap, SATA, 240 GB, 00WG626
S3510 series
25 Enterprise entry solid state drive, 2.5-inch hot-swap, SATA, 480 GB, 00WG631
S3510 series
25 Enterprise entry solid state drive, 2.5-inch hot-swap, SATA, 800 GB, 00WG636
S3510 series
25 Enterprise value solid state drive, 2.5-inch hot-swap, SATA, 120 GB 00AJ396

25 Enterprise value solid state drive, 2.5-inch hot-swap, SATA, 240 GB 00AJ401

25 Enterprise value solid state drive, 2.5-inch hot-swap, SATA, 800 GB 00AJ411

25 Entry solid state drive, 2.5-inch hot-swap, SATA, 240 GB 00FN338

25 Entry solid state drive, 2.5-inch hot-swap, SATA, 480 GB 00FN343

25 Enterprise performance solid state drive, 2.5-inch hot-swap, SATA, 200 00YC321
GB
25 Enterprise performance solid state drive, 2.5-inch hot-swap, SATA, 400 00YC326
GB
25 Enterprise performance solid state drive, 2.5-inch hot-swap, SATA, 800 00YC331
GB
26 Enterprise mainstream solid state drive, 2.5-inch simple-swap, SATA, 01GR276
480 GB
26 Solid state drive, 2.5-inch simple-swap, SATA, 960 GB 00FN476

26 Hard disk drive, 2.5-inch simple-swap, Near-Line SATA, 500 GB, 7.2 K 41Y8378

26 Hard disk drive, 2.5-inch simple-swap, Near-Line SATA, 2 TB, 7.2 K 00NA537

28 Backplate, four 3.5-inch simple-swap hard disk drives 00KC956

28 Backplate, four 3.5-inch simple-swap hard disk drives, 12G 00KC967

29 Backplate, four 2.5-inch simple-swap hard disk drives 00KC955

29 Backplate, four 2.5-inch simple-swap hard disk drives, 12G 00KC968

30 Backplane, four 3.5-inch hard disk drives 00FJ752

31 Backplane, four 2.5-inch hard disk drives 00FJ755

32 Backplane, ten 2.5-inch hard disk drives 00FJ758

34 Thermal kit (hot-swap fan) 00KC909

Front USB assembly, four 3.5-inch hard disk drives 00KF669

Front USB assembly, eight 2.5-inch hard disk drives 00KF674

Chapter 4. Parts listing, Lenovo System x3550 M5 Type 5463 107

 CRU part CRU part
number (Tier number (Tier
Index Description 1) 2)

ServeRAID M5200 Series 4 GB Cahe (RAID 5 Upgrade) 47C8669

ServeRAID M5200 Series 1 GB Cahe (RAID 5 Upgrade) 47C8657

ServeRAID M5210 SAS/SATA Controller 46C9111

ServeRAID M1215 SAS/SATA Controller 46C9115
ServeRAID M5225 SAS/SATA Controller 00AE939
ServeRAID M5200 series 1 GB flash (RAID 5 upgrade) 47C8661

ServeRAID M5200 series 2 GB flash (RAID 5 upgrade) 47C8665

ServeRAID M5100/M5200 Series flash power module 00JY023

Emulex VFA5 ML2 dual port adapter 00AD918

Emulex VFA5 2x10 GbE SFP+ PCIe Adapter 00JY823

Emulex VFA5 ML2 Dual Port 10GbE SFP+ with Skyhawk P2 adapter 00AG563

Emulex 16Gb FC single-port HBA 00D8546

QLogic 16Gb FC single-port HBA 00Y3340

QLogic 16Gb FC single-port HBA 01CV753

QLogic 16Gb FC dual-port HBA 00Y3344

QLogic 16Gb FC dual-port HBA 01CV763

QLogic 8Gb FC single-port HBA 00Y5628

QLogic 8Gb FC dual-port HBA 00Y5629

Brocade 8Gb FC single-port HBA 46M6061

Brocade 8Gb FC dual-port HBA 46M6062

Brocade 16Gb FC single-port HBA 81Y1671

Brocade 16Gb FC dual-port HBA 81Y1678

N2215 SAS/SATA HBA 47C8676

Mellanox ConnectX-3 FDR VPI IB/E adapter 00D9552

Mellanox ConnectX-3 Pro ML2 2x40GbE/FDR VPI adapter 00FP652

Mellanox ConnectX-3 10 GbE adapter 00D9692

Endeavor basic 10Gb BE3-R adapter 00D8543

Broadcom NetXtreme 2x10GbE BaseT adapter 00E2714

Intel X540 ML2 dual port 10GbaseT adapter 00JY912

Intel I350-T4 ML2 quad port GbE adapter 00JY932

Intel X710-DA2 ML2 2x10GbE SFP+ Adapter 00JY942

Qlogic 8200 dual port 10GbE SFP+ VFA adapter 90Y4605

Broadcom NetXtreme I quad port GbE adapter 90Y9355

Broadcom NetXtreme I dual port GbE adapter 90Y9373

108 Lenovo System x3550 M5 Installation and Service Guide

 CRU part CRU part
number (Tier number (Tier
Index Description 1) 2)

Intel Ethernet dual port server I340-T2 adapter 94Y5166

Intel Ethernet quad port server I340-T4 adapter 94Y5167

Intel X710 2x10GbE SFP+ adapter 01DA902

Intel X710 ML2 4x10GbE SFP+ adapter 94Y5203

Intel X540-T2 dual port 10GBaseT adapter 49Y7972

Broadcom NetXtreme dual port 10GbE SFP+ adapter 94Y5182

Broadcom NetXtreme II ML2 dual port 10GbE SFP+ adapter 94Y5231

Broadcom NetXtreme II ML2 dual port 10GbaseT adapter 94Y5233

Broadcom NetXtreme 2xGbE BaseT adapter 49Y7947

Solarflare SFN7122F 2x10GbE SFP+ Flareon Ultra 47C9980

Solarflare SFN5162F 2x10GbE SFP+ Performance adapter 47C9955

N2225 SAS/SATA HBA 00AE914

N2226 SAS/SATA HBA 00KH483
Emulex 8Gb FC single-port HBA 00JY847

Emulex 8Gb FC dual-port HBA 00JY848

Emulex VFA5.2 2x10GbE SFP+ PCIe Adapter and FCoE/iSCSi SW 00AG583

Emulex 16Gb FC single-port HBA 01CV833

Emulex 16Gb FC dual-port HBA 00JY849

Emulex 16Gb FC dual-port HBA 01CV843

Emulex dual-port 10GbE SFP+ VFA III-R adatper 95Y3766

Intel I350-F1 1xGbE Fiber Adapter 00AG502

Video adapter, NVIDIA Quadro K600 90Y2383

Video adapter, NVIDIA Quadro K420 90Y2436

Video adapter, NVIDIA Quadro K620 90Y2440

PCIe 10Gb standard adapter 00AG573

PCIe 10Gb advanced adapter 00MV328

Enterprise Mainstream Flash Adapter, io3, 1.25 TB 00YA801

Enterprise Mainstream Flash Adapter, io3, 1.6 TB 00YA804

Enterprise Mainstream Flash Adapter, io3, 3.2 TB 00YA807

Enterprise Mainstream Flash Adapter, io3, 6.4 TB 00YA810

Intel X550-T2 Dual Port 10GBase-T Adapter 00MM862

Mellanox ConnectX-3 EN Single-port SFP+ 10GbE Adapter 00AE049

Mellanox ConnectX-3 VPI Single-port QSFP FDR IB HCA 00W0039

Mellanox ConnectX-4 Lx 2x25GbE SFP28 Adapter 01GR253

Chapter 4. Parts listing, Lenovo System x3550 M5 Type 5463 109

 CRU part CRU part
number (Tier number (Tier
Index Description 1) 2)

Mellanox ConnectX-4 Lx 1x40GbE QSFP+ Adapter 00MM953

Mellanox ConnectX-4 2x100GbE/EDR IB QSFP28 VPI Adapter 00MM963

Mellanox ConnectX-4 EDR IB VPI Single-port x16 PCIe 3.0 HCA 00KH926

Mellanox Connect-IB FDR IB Single-port PCIe 3.0 x16 HCA 00D1775

Mellanox Connect-IB FDR IB Single-port PCIe 3.0 x8 HCA 00D1890

Mellanox Connect-IB Dual-port QSFP FDR IB PCI-E 3.0 x16 HCA 46W0573

MLX 25G ML2 Adapter 00MN993

Intel OPA 100 Series Single-port PCIe 3.0 x8 HFA 00WE025

Intel OPA 100 Series Single-port PCIe 3.0 x16 HFA 00WE029

PCI bracket 1 00KF686

PCI bracket 2 00KF689
Rear hard disk drive cage 00KF690

PCIe Riser 3 assembly cage 00KF691

Cable, GPU power 00KC964

Cable, power 00KC957

Cable, flash power module 46C9793

Cable, UMIQ-V2 00AK143

Cable, SAS 750 mm 00KC952

Cable, SAS 600 mm 00KC953
Cable, SAS 550 mm 00KC954
Cable, mini SAS 0.6 m 00D2142
Cable, mini SAS 1.5 m 00D2144

Cable, mini SAS 3 m 00D2148

Cable, mini SAS 1 m 39R6530

Cable, mini SAS 3 m 39R6532

Cable, mini SAS 6 m 44X3322

Cable, DVD 480 mm 00KC958
Cable, DVD 790 mm 00KC959
Cable, backplane, four 2.5-inch hot-swap hard disk drive 00KC960

Cable, backplane, ten 2.5-inch hot-swap hard disk drive 00KC961

Cable, backplane, four 3.5-inch hot-swap hard disk drive 00KC962

Cable, video 00KC963

Cable, video 2.5" 00KG408
Cable, LCD system information display panel 00MU415

110 Lenovo System x3550 M5 Installation and Service Guide

 CRU part CRU part
number (Tier number (Tier
Index Description 1) 2)

Cable, USB conversion 39M2909

Cable, USB 3 m 44E8891

Cable, USB 1 m 44E8893

Cable, USB dongle 44E8894

Cable, USB 3.0 46C2598

Cable, USB 46M6475

Cable, USB 46M6477

Cable, USB 81Y3643

Cable, 6Gbps external mini-SAS, SFF-8088 to SFF-8088, 1 m 00YE299

Cable, 6Gbps external mini-SAS, SFF-8088 to SFF-8088, 2 m 00YE300

Cable, 6Gbps external mini-SAS, SFF-8088 to SFF-8088, 4 m 00YE301

Cable, 6Gbps external mini-SAS, SFF-8088 to SFF-8088, 6 m 00YE302

Cable, 6Gbps external mini-SAS, SFF-8644 to SFF-8088, 0.5 m 00YE303

Cable, 7Gbps external mini-SAS, SFF-8644 to SFF-8088, 1 m 00YE304

Cable, 8Gbps external mini-SAS, SFF-8644 to SFF-8088, 2 m 00YE305

Cable, 9Gbps external mini-SAS, SFF-8644 to SFF-8088, 4 m 00YE306

Cable, 10Gbps external mini-SAS, SFF-8644 to SFF-8088, 6 m 00YE307

Cable, external USB 3.0, 3 m 00MW395

Cable, power and configuration, ten 2.5-inch hard disk drive backplane 00YL485

Cable, mini-SAS HD 00YL487

Cable, Intel OPA 100 Series Passive Copper QSFP28, 0.5 m 00WE033

Cable, Intel OPA Passive Copper QSFP28, 0.75 m 00WE037

Cable, Intel OPA 100 Series Passive Copper QSFP28, 1 m 00WE041

Cable, Intel OPA 100 Series Passive Copper QSFP28, 1.25 m 00WE045

Cable, Intel OPA 100 Series Passive Copper QSFP28, 1.5 m 00WE049

Cable, Intel OPA 100 Series Passive Copper QSFP28, 2 m 00WE053

Cable, Intel OPA 100 Series Passive Copper QSFP28, 3 m 00WE057

Cable, Intel OPA 100 Series Active Optical QSFP28, 5 m 00WE061

Cable, Intel OPA 100 Series Active Optical QSFP28, 10 m 00WE065

Cable, Intel OPA 100 Series Active Optical QSFP28, 15 m 00WE069

Cable, Intel OPA 100 Series Active Optical QSFP28, 20 m 00WE073

SAS Y cable 49Y9901

Mellanox EDR IB Passive Copper QSFP28 cable, 0.5 m 00MP518

Mellanox EDR IB Passive Copper QSFP28 cable, 1 m 00MP526

Chapter 4. Parts listing, Lenovo System x3550 M5 Type 5463 111

 CRU part CRU part
number (Tier number (Tier
Index Description 1) 2)

Mellanox EDR IB Passive Copper QSFP28 cable, 1.5 m 00MP534

Mellanox EDR IB Passive Copper QSFP28 cable, 2 m 00MP538

Mellanox EDR IB Optical QSFP28 cable, 5 m 00MP542

Mellanox EDR IB Optical QSFP28 cable, 10 m 00MP546

Mellanox EDR IB Optical QSFP28 cable, 15 m 00MP550

Mellanox EDR IB Optical QSFP28 cable, 20 m 00MP554

Mellanox EDR IB Optical QSFP28 cable, 30 m 00MP558

Mellanox EDR IB Optical QSFP28 cable, 50 m 00MP568

Mellanox EDR IB Passive Copper QSFP28 cable, 3 m 00MP562

Mellanox EDR IB Optical QSFP28 cable, 3 m 00MP565

Mellanox QSFP Passive Copper FDR14 InfiniBand cable, 2 m 46W0585

Blue Cat5e cable, 0.6 m 40K8966

Blue Cat5e cable, 1.5 m 40K8967

Blue Cat5e cable, 3 m 40K8968

Blue Cat5e cable, 10 m 40K8969

Blue Cat5e cable, 25 m 40K8970

Yellow Cat5e cable, 0.6 m 40K8971

Yellow Cat5e cable, 1.5 m 40K8972

Yellow Cat5e cable, 3 m 40K8973

Yellow Cat5e cable, 10 m 40K8974

Yellow Cat5e cable, 25 m 40K8975

Green Cat5e cable, 0.6 m 40K8976

Green Cat5e cable, 1.5 m 40K8977

Green Cat5e cable, 3 m 40K8978

Green Cat5e cable, 10 m 40K8979

Green Cat5e cable, 25 m 40K8980

Cord, power cord 39M5377

Cord, power cord 39M5509

Operator information panel, 3.5-inch hard disk drive bay 00KC940

Operator information panel, 2.5-inch hard disk drive bay 00KF673

PCIe Riser 1, low-profile bracket 00KF687

PCIe Riser 2, 2 x low-profile bracket 00KF688

Miscellaneous parts kit 00KF685

Battery, 3.0 volt 33F8354

112 Lenovo System x3550 M5 Installation and Service Guide

 CRU part CRU part
number (Tier number (Tier
Index Description 1) 2)

Thermal grease kit 41Y9292

Alcohol wipe 00MP352

Microprocessor installation tool 00AE535

CMA kit, 1U 00KA595

CMA kit 49Y4817

COM port bracket 00KC965

Adapter, DVI to VGA adapter 25R9043

Half high LTO Gen 6 SAS tape drive 35P1049

Tape drive, RDX 3.0, external 00MW718

USB optical wheel mouse 39Y9875

QLogic 10Gb virtual fabric and SR optical transceiver 42C1816

Brocade 10Gb SFP+ SR optical transceiver 46C9297

USB backplate 44E8877

Internal RDX USB 3.0 drive dock 46C2346

External RDX USB 3.0 drive dock 46C2347
10Gb SFP + SR transceiver 46C3449
External RDX power adapter 81Y8905

UltraNav keyboard USB 94Y6108

US E 103P-RoHS keyboard 94Y6050

Label, system service 00KF684

Front USB assembly, ten 2.5-inch hard disk drives 00KF694

SD Media Adapter for System x (option) 00YK624

32 GB SD flash memory card 00ML701

Bezel, eight 2.5-inch-drive model, with LCD system information display 00YJ773
panel

USB memory key, 4 G 00WH143

Keyboard with pointing device, USB, US English, 103P 00MW364

Pro keyboard USB, US English, 103P 00AL883

Consumable parts (parts that are purchased separately) are not covered by the Lenovo Statement of Limited
Warranty. The following consumable parts are available for purchase from the Lenovo retail store.

Index Description Part number

18 Media cage, eight 2.5-inch hard disk drives 00YK444

Alcohol wipe 59P4739

Chapter 4. Parts listing, Lenovo System x3550 M5 Type 5463 113

 Index Description Part number

Bezel, eight 2.5-inch-drive model, without LCD 00YJ774

system information display panel

Bracket, left EIA 00MU505

Bracket, right EIA 00MU506

Bracket, ten 2.5-inch backplane 00YK458

RDX 320 GB cartridge 46C5394

RDX 500 GB cartridge 46C5395

Structural parts
Structural parts are not covered by the Lenovo Statement of Limited Warranty. The following structural parts
are available for purchase from the retail store.

Table 24. Structural parts, Type 5463

Index Description Part number

1 Top cover 00KF667

2 Power supply filler 94Y7610

12 Chassis, four 3.5-inch hard disk drives 00KF662

12 Chassis, eight 2.5-inch hard disk drives 00KF663

12 Chassis, ten 2.5-inch hard disk drives 00KF664

21 Media cage, ten 2.5-inch hard disk drives 00KF678

22 Filler, DVD drive 00KF416

24 Filler, 3.5-inch hot-swap hard disk drive 69Y5364

24 Filler, 3.5-inch simple-swap hard disk drive 69Y5368

29 Filler, 2.5-inch hard disk drive bay 00FW856

35 Battery holder 00KF677

Bay filler, two 2.5-inch hard disk drive 00KF683

Bracket, ML2 for Broadcom NetXtreme II ML2 Dual Port 10GbaseT 00KF696

Bracket, ML2 for Intel X540 ML2 Dual Port 10GbaseT adapter 00KF697

Bracket, ML2 for Emulex VFA5 ML2 Dual Port 10GbE SFP+ adapter 00KF698

Bracket, ML2 for Broadcom NetXtreme II ML2 Dual Port 10GbE SFP+ 00KF699

Bracket, ML2 for Intel I350-T4 ML2 Quad Port GbE adapter 00KG300

Bracket, four 2.5-inch backplane 00KF692

Bracket, ten 2.5-inch backplane 00KF693

Bracket, ten 2.5-inch backplane 00YK458

G4 slide kit 00KA592

Security bezel 00KF695

114 Lenovo System x3550 M5 Installation and Service Guide

To order a structural part, complete the following steps:
1. Go to http://www.ibm.com.
2. From the Products menu, select Upgrades, accessories & parts.
3. Click Obtain maintenance parts; then, follow the instructions to order the part from the retail store.

Note: Changes are made periodically to the Lenovo Web site. The actual procedure might vary slightly from
what is described in this document.

If you need help with your order, call the toll-free number that is listed on the retail parts page, or contact
your local Lenovo representative for assistance.

Power cords
For your safety, a power cord with a grounded attachment plug is provided to use with this product. To avoid
electrical shock, always use the power cord and plug with a properly grounded outlet.

Power cords for this product that are used in the United States and Canada are listed by Underwriter's
Laboratories (UL) and certified by the Canadian Standards Association (CSA).

For units intended to be operated at 115 volts: Use a UL-listed and CSA-certified cord set consisting of a
minimum 18 AWG for system input rating below 10 A or 16 AWG when over 10 A, Type SVT or SJT, three-
conductor cord, a maximum of 15 feet in length and a parallel blade, grounding-type attachment plug rated
15 amperes, 125 volts.

For units intended to be operated at 230 volts (U.S. use): Use a UL-listed and CSA-certified cord set
consisting of a minimum 18 AWG, Type SVT or SJT, three-conductor cord, a maximum of 15 feet in length
and a tandem blade, grounding-type attachment plug rated 15 amperes, 250 volts.

For units intended to be operated at 230 volts (outside the U.S.): Use a cord set with a grounding-type
attachment plug. The cord set should have the appropriate safety approvals for the country in which the
equipment will be installed.

Power cords for a specific country or region are usually available only in that country or region.

Power cord part number Used in these countries and regions

39M5206 China
39M5102 Australia, Fiji, Kiribati, Nauru, New Zealand, Papua New Guinea

39M5123 Afghanistan, Albania, Algeria, Andorra, Angola, Armenia, Austria, Azerbaijan, Belarus,
Belgium, Benin, Bosnia and Herzegovina, Bulgaria, Burkina Faso, Burundi,
Cambodia, Cameroon, Cape Verde, Central African Republic, Chad, Comoros, Congo
(Democratic Republic of), Congo (Republic of), Cote D’Ivoire (Ivory Coast), Croatia
(Republic of), Czech Republic, Dahomey, Djibouti, Egypt, Equatorial Guinea, Eritrea,
Estonia, Ethiopia, Finland, France, French Guyana, French Polynesia, Germany,
Greece, Guadeloupe, Guinea, Guinea Bissau, Hungary, Iceland, Indonesia, Iran,
Kazakhstan, Kyrgyzstan, Laos (People’s Democratic Republic of), Latvia, Lebanon,
Lithuania, Luxembourg, Macedonia (former Yugoslav Republic of), Madagascar, Mali,
Martinique, Mauritania, Mauritius, Mayotte, Moldova (Republic of), Monaco,
Mongolia, Morocco, Mozambique, Netherlands, New Caledonia, Niger, Norway,
Poland, Portugal, Reunion, Romania, Russian Federation, Rwanda, Sao Tome and
Principe, Saudi Arabia, Senegal, Serbia, Slovakia, Slovenia (Republic of), Somalia,
Spain, Suriname, Sweden, Syrian Arab Republic, Tajikistan, Tahiti, Togo, Tunisia,
Turkey, Turkmenistan, Ukraine, Upper Volta, Uzbekistan, Vanuatu, Vietnam, Wallis
and Futuna, Yugoslavia (Federal Republic of), Zaire

Chapter 4. Parts listing, Lenovo System x3550 M5 Type 5463 115

Power cord part number Used in these countries and regions

39M5130 Denmark
39M5144 Bangladesh, Lesotho, Macao, Maldives, Namibia, Nepal, Pakistan, Samoa, South
Africa, Sri Lanka, Swaziland, Uganda

39M5151 Abu Dhabi, Bahrain, Botswana, Brunei Darussalam, Channel Islands, China (Hong
Kong S.A.R.), Cyprus, Dominica, Gambia, Ghana, Grenada, Iraq, Ireland, Jordan,
Kenya, Kuwait, Liberia, Malawi, Malaysia, Malta, Myanmar (Burma), Nigeria, Oman,
Polynesia, Qatar, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the
Grenadines, Seychelles, Sierra Leone, Singapore, Sudan, Tanzania (United Republic
of), Trinidad and Tobago, United Arab Emirates (Dubai), United Kingdom, Yemen,
Zambia, Zimbabwe
39M5158 Liechtenstein, Switzerland
39M5165 Chile, Italy, Libyan Arab Jamahiriya

39M5172 Israel
39M5095 220 - 240 V

Antigua and Barbuda, Aruba, Bahamas, Barbados, Belize, Bermuda, Bolivia, Caicos
Islands, Canada, Cayman Islands, Colombia, Costa Rica, Cuba, Dominican Republic,
Ecuador, El Salvador, Guam, Guatemala, Haiti, Honduras, Jamaica, Mexico,
Micronesia (Federal States of), Netherlands Antilles, Nicaragua, Panama, Peru,
Philippines, Saudi Arabia, Thailand, Taiwan, United States of America, Venezuela

39M5081 110 - 120 V

Antigua and Barbuda, Aruba, Bahamas, Barbados, Belize, Bermuda, Bolivia, Caicos
Islands, Canada, Cayman Islands, Colombia, Costa Rica, Cuba, Dominican Republic,
Ecuador, El Salvador, Guam, Guatemala, Haiti, Honduras, Jamaica, Mexico,
Micronesia (Federal States of), Netherlands Antilles, Nicaragua, Panama, Peru,
Philippines, Saudi Arabia, Thailand, Taiwan, United States of America, Venezuela

39M5219 Korea (Democratic People’s Republic of), Korea (Republic of)

39M5199 Japan

39M5068 Argentina, Paraguay, Uruguay

39M5226 India
39M5240 Brazil

116 Lenovo System x3550 M5 Installation and Service Guide

Chapter 5. Removing and replacing components
There are three types of replaceable components.

• Structural parts: Purchase and replacement of structural parts (components, such as chassis assembly,
top cover, and bezel) is your responsibility. If Lenovo acquires or installs a structural component at your
request, you will be charged for the service.
• Tier 1 customer replaceable unit (CRU): Replacement of Tier 1 CRUs is your responsibility. If Lenovo
installs a Tier 1 CRU at your request, you will be charged for the installation.
• Tier 2 customer replaceable unit: You may install a Tier 2 CRU yourself or request Lenovo to install it, at
no additional charge, under the type of warranty service that is designated for your server.

See Chapter 4 “Parts listing, Lenovo System x3550 M5 Type 5463” on page 99 to determine whether a
component is a structural part, Tier 1 CRU, or Tier 2 CRU.

For information about the terms of the warranty, see the Warranty Information document that comes with the
server.

For more information about getting service and assistance, see Appendix D “Getting help and technical
assistance” on page 957.

Installing optional devices

This section provides detailed instructions for installing optional hardware devices in the server.

In addition to the instructions in this chapter for installing optional hardware devices, updating the firmware
and device drivers, and completing the installation, Business Partners must also complete the steps in
“Instructions for Business Partners” on page 120.

Important: To help ensure that the devices that you install work correctly and do not introduce problems,
observe the following precautions:

1. Make sure that the server and the installed firmware levels support the devices that you are installing. If
necessary, update the UEFI and IMM firmware and any other firmware that is stored on the system
board. For information about where firmware is stored in the server, see “Updating the firmware” on
page 33. For a list of supported optional devices for the server, see http://www.lenovo.com/ serverproven/
.
2. Use the best practices to apply current firmware and device-driver updates for the server and optional
devices. To download the “System x Firmware Update Best Practices” document, go to www.ibm.com/
support/entry/portal/docdisplay?lndocid=MIGR-5082923&brandind=5000008. Additional hints and tips are
available from the following sites:
• Support website: http://www.lenovo.com/support
• System x configuration tools: http://shop.lenovo.com/us/ en/systems/server-library/
#comboFilters[category]=.Tools
3. Before you install optional hardware devices, make sure that the server is working correctly. Start the
server and make sure that the operating system starts, if an operating system is installed, or that a
19990305 error code is displayed, indicating that an operating system was not found but the server is
otherwise working correctly. If the server is not working correctly, see “Running the DSA Preboot
diagnostic programs” on page 68 for information about how to run diagnostics.

© Copyright Lenovo 2015, 2020 117

 4. Follow the installation procedures in this chapter and use the correct tools. Incorrectly installed devices
can cause system failure because of damaged pins in sockets or connectors, loose cabling, or loose
components.

Installation guidelines
Use this information for installation.

Attention: Static electricity that is released to internal server components when the server is powered-on
might cause the system to halt, which might result in the loss of data. To avoid this potential problem, always
use an electrostatic-discharge wrist strap or other grounding system when removing or installing a hot-swap
device.

Before you install optional devices, read the following information:

• Read the safety information in “Safety” on page v, the guidelines in “Working inside the server with the
power on” on page 119, and “Handling static-sensitive devices” on page 120. This information will help
you work safely.
• Make sure that the devices that you are installing are supported. For a list of supported optional devices
for the server, see http://www.lenovo.com/ serverproven/.
• When you install your new server, take the opportunity to download and apply the most recent firmware
updates. This step will help to ensure that any known issues are addressed and that your server is ready
to function at maximum levels of performance. To download firmware updates for your server, go to
https://datacentersupport.lenovo.com.

Important: Some cluster solutions require specific code levels or coordinated code updates. If the device
is part of a cluster solution, verify that the latest level of code is supported for the cluster solution before
you update the code.
For additional information about tools for updating, managing, and deploying firmware, see the Lenovo
XClarity Essentials at http://sysmgt.lenovofiles.com/help/index.jsp.
• Before you install optional hardware, make sure that the server is working correctly. Start the server, and
make sure that the operating system starts, if an operating system is installed, or that a 19990305 error
code is displayed, indicating that an operating system was not found but the server is otherwise working
correctly. If the server is not working correctly, see “Running the DSA Preboot diagnostic programs” on
page 68 for information about how to run diagnostics.
• Observe good housekeeping in the area where you are working. Place removed covers and other parts in
a safe place.
• Do not attempt to lift an object that you think is too heavy for you. If you have to lift a heavy object,
observe the following precautions:
– Make sure that you can stand safely without slipping.
– Distribute the weight of the object equally between your feet.
– Use a slow lifting force. Never move suddenly or twist when you lift a heavy object.
– To avoid straining the muscles in your back, lift by standing or by pushing up with your leg muscles.
• Make sure that you have an adequate number of properly grounded electrical outlets for the server,
monitor, and other devices.
• Back up all important data before you make changes to disk drives.
• Have a small flat-blade screwdriver, a small Phillips screwdriver, and a T8 torx screwdriver available.
• To view the error LEDs on the system board and internal components, leave the server connected to
power.

118 Lenovo System x3550 M5 Installation and Service Guide

• You do not have to turn off the server to install or replace hot-swap power supplies, hot-swap fans, or hot-
plug Universal Serial Bus (USB) devices. However, you must turn off the server before you perform any
steps that involve removing or installing adapter cables and you must disconnect the power source from
the server before you perform any steps that involve removing or installing a riser card.
• Blue on a component indicates touch points, where you can grip the component to remove it from or
install it in the server, open or close a latch, and so on.
• Orange on a component or an orange label on or near a component indicates that the component can be
hot-swapped, which means that if the server and operating system support hot-swap capability, you can
remove or install the component while the server is running. (Orange can also indicate touch points on
hot-swap components.) See the instructions for removing or installing a specific hot-swap component for
any additional procedures that you might have to perform before you remove or install the component.
• When you are finished working on the server, reinstall all safety shields, guards, labels, and ground wires.

System reliability guidelines

To help ensure proper system cooling and system reliability, make sure that the following requirements are
met.

• Each of the drive bays has a drive or a filler panel and electromagnetic compatibility (EMC) shield installed
in it.
• Each of the power-supply bays has a power supply or a filler installed in it.
• If the server has redundant power, each of the power-supply bays has a power supply installed in it.
• There is adequate space around the server to allow the server cooling system to work properly. Leave
approximately 50 mm (2.0 in.) of open space around the front and rear of the server. Do not place objects
in front of the fans. For proper cooling and airflow, replace the server cover before you turn on the server.
Operating the server for extended periods of time (more than 30 minutes) with the server cover removed
might damage server components.
• You have followed the cabling instructions that come with optional adapters.
• You have replaced a failed fan within 48 hours.
• You have replaced a hot-swap fan within 30 seconds of removal.
• You have replaced a hot-swap drive within 2 minutes of removal.
• You have replaced a failed hot-swap power supply within 2 minutes of removal.
• You do not operate the server without the air baffle installed. Operating the server without the air baffle
might cause the microprocessor to overheat.
• Microprocessor socket 2 always contains either a socket cover or a microprocessor and heat sink.
• You have installed the fourth and sixth fans when you installed the second microprocessor option.

Working inside the server with the power on

Use this information when working inside the server with the power on.

Attention: Static electricity that is released to internal server components when the server is powered-on
might cause the server to halt, which might result in the loss of data. To avoid this potential problem, always
use an electrostatic-discharge wrist strap or other grounding system when you work inside the server with
the power on.

You might have to have the server turned on while the cover is off, to look at light path diagnostics LEDs or
replace hot swap components. Follow these guidelines when you work inside a server that is turned on:
• Avoid wearing loose-fitting clothing on your forearms. Button long-sleeved shirts before working inside
the server; do not wear cuff links while you are working inside the server.
• Do not allow your necktie or scarf to hang inside the server.

Chapter 5. Removing and replacing components 119

• Remove jewelry, such as bracelets, necklaces, rings, and loose-fitting wrist watches.
• Remove items from your shirt pocket, such as pens and pencils, that could fall into the server as you lean
over it.
• Avoid dropping any metallic objects, such as paper clips, hairpins, and screws, into the server.

Handling static-sensitive devices

Use this information to handle static-sensitive devices.

Attention: Static electricity can damage the server and other electronic devices. To avoid damage, keep
static-sensitive devices in their static-protective packages until you are ready to install them.

To reduce the possibility of damage from electrostatic discharge, observe the following precautions:
• Limit your movement. Movement can cause static electricity to build up around you.
• The use of a grounding system is recommended. For example, wear an electrostatic-discharge wrist
strap, if one is available. Always use an electrostatic-discharge wrist strap or other grounding system
when working inside the server with the power on.
• Handle the device carefully, holding it by its edges or its frame.
• Do not touch solder joints, pins, or exposed circuitry.
• Do not leave the device where others can handle and damage it.
• While the device is still in its static-protective package, touch it to an unpainted metal surface on the
outside of the server for at least two seconds. This drains static electricity from the package and from your
body.
• Remove the device from its package and install it directly into the server without setting down the device.
If it is necessary to set down the device, put it back into its static-protective package. Do not place the
device on the server cover or on a metal surface.
• Take additional care when handling devices during cold weather. Heating reduces indoor humidity and
increases static electricity.

Updating the server configuration

When you start the server for the first time after you add or remove a device, you might receive a message
that the configuration has changed. The Setup utility starts automatically so that you can save the new
configuration settings.

Some optional devices have device drivers that you must install. For information about installing device
drivers, see the documentation that comes with each device.

If the server has an optional RAID adapter and you have installed or removed a hard disk drive, see the
documentation that comes with the RAID adapter for information about reconfiguring the disk arrays.

For information about configuring the integrated Gigabit Ethernet controller, see “Configuring the Ethernet
controller” on page 45.

Instructions for Business Partners

This section contains instructions for Business Partners.

1. After you have confirmed that the server starts correctly and recognizes the newly installed devices and
that no error LEDs are lit, run the Dynamic System Analysis (DSA) stress test. For information about
using DSA, see “Dynamic System Analysis” on page 67.

120 Lenovo System x3550 M5 Installation and Service Guide

 2. Shut down and restart the server multiple times to ensure that the server is correctly configured and
functions correctly with the newly installed devices.
3. Save the DSA log as a file and send it to Lenovo. For information about transferring data and logs, see
“How to send DSA data” on page 958.
4. To ship the server, repackage it in the original undamaged packing material and observe Lenovo
procedures for shipping.

Support information for Business Partners is available at http://www.ibm.com/partnerworld.

Sending DSA data to Lenovo

You can send DSA data to Lenovo with standard upload, standard upload with the system serial number,
secure upload, and secure upload with the system serial number.

Before you send diagnostic data to Lenovo, read the terms of use at http://www.ibm.com/de/support/ ecurep/
terms.html.

You can use any of the following methods to send diagnostic data to Lenovo:
• Standard upload:
http://www.ibm.com/de/support/ ecurep/send_http.html
• Standard upload with the system serial number:
http://www.ecurep.ibm.com/app/ upload_hw
• Secure upload:
http://www.ibm.com/de/support/ ecurep/send_http.html#secure
• Secure upload with the system serial number:
https://www.ecurep.ibm.com/ app/upload_hw

Returning a device or component

If you are instructed to return a device or component, follow all packaging instructions, and use any
packaging materials for shipping that are supplied to you.

Removing and replacing server components

This section provides information for removing and replacing components in the server.

Removing and replacing consumable and structural parts

Replacement of consumable and structural parts is your responsibility. If Lenovo installs a consumable and
structural part at your request, you will be charged for the installation.

The illustrations in this document might differ slightly from your hardware.

Removing the cover

Use this information to remove the cover.

To remove the server cover, complete the following steps:

Step 1. Read the safety information that begins on “Safety” on page v and “Installation guidelines” on page
118.

Chapter 5. Removing and replacing components 121

Step 2. Turn off the server and peripheral devices and disconnect the power cords and all external cables,
if necessary.

Note: If you need to view any LEDs on the system board or front panel, please do so before you
disconnect the power.
Step 3. If the server has been installed in a rack, slide the server out from the rack enclosure.
Step 4. Remember to check if the cover is locked. If it is locked, unlock the cover first.

Lock

Unlock

Latch

Figure 33. Unlocking cover

Step 5. Press in on the blue tab on the cover-release latch and lift the cover release latch up (the cover
slides to the rear).

Cover

Latch

Figure 34. Cover removal

Step 6. Lift the server cover off the server and set it aside.

Attention: For proper cooling and airflow, replace the server cover before you turn on the server.

Replacing the cover

Use this information to replace the cover.

To replace the server cover, complete the following steps:

122 Lenovo System x3550 M5 Installation and Service Guide

Step 1. Make sure that all cables, adapters, and other components are installed and seated correctly and
that you have not left loose tools or parts inside the server. Also, make sure that all internal cables
are correctly routed.

Important: Before you slide the cover forward, make sure that all the tabs on the front, rear, and
side of the cover engage the chassis correctly. If all the tabs do not engage the chassis correctly, it
will be very difficult to remove the cover later.
Step 2. Position the cover on top of the server.
Step 3. Slide the cover toward the front of the server.
Step 4. Make sure that the cover correctly engages all the inset tabs on the server.
Step 5. Press down on the blue latch on the top (in the center of the front of the server) of the cover.

Cover

Latch

Figure 35. Cover installation

Step 6. If necessary, lock the cover.

Lock

Unlock

Latch

Figure 36. Locking cover

Step 7. Slide the server back into the rack until it latches.
Step 8. Reconnect the external cables and power cords.

Chapter 5. Removing and replacing components 123

Removing the air baffle
Use this information to remove the air baffle.

To remove the air baffle, complete the following steps:

Step 1. Read the safety information that begins on “Safety” on page v and “Installation guidelines” on page
118.
Step 2. Turn off the server and peripheral devices and disconnect the power cords and all external cables
(see “Turning off the server” on page 31).
Step 3. Remove the cover (see “Removing the cover” on page 121).
Step 4. Grasp the air baffle, disengage pins from pin holes; then, lift the air baffle up and set it aside.

Baffle pin hole

Air baffle

Baffle pin hole

Figure 37. Air baffle removal

Attention: For proper cooling and airflow, replace the air baffle before you turn on the server.
Operating the server with the air baffle removed might damage server components.

Replacing the air baffle

Use this information to replace the air baffle.

To install the air baffle, complete the following steps:

Step 1. Read the safety information that begins on “Safety” on page v and “Installation guidelines” on page
118.
Step 2. Turn off the server and peripheral devices and disconnect the power cords and all external cables.
Step 3. Remove the cover (see “Removing the cover” on page 121).
Step 4. Align the air baffle pins with the baffle pin holes on both sides of the chassis; then, lower the air
baffle into the server. Press the air baffle down until it is securely seated.

Note: Close the retaining clip on each end of the DIMM connector before installing the air baffle for
proper cooling.

124 Lenovo System x3550 M5 Installation and Service Guide

 Baffle pin

Air baffle

Baffle pin

Baffle pin hole

Baffle pin hole

Figure 38. Air baffle installation

Step 5. Reinstall the cover (see “Replacing the cover” on page 122).
Step 6. Slide the server into the rack.
Step 7. Reconnect the power cords and any cables that you removed.
Step 8. Turn on the peripheral devices and the server.

Removing a RAID adapter battery or flash power module

Use this information to remove a remotely installed RAID adapter battery or flash power module.

To remove a RAID adapter battery or flash power module, complete the following steps:

Note: The 2.5-inch hard disk drive server model supports up to two RAID adapter batteries or flash power
modules, while the 3.5-inch hard disk drive server model supports only one RAID adapter battery or flash
power module.

Step 1. Read the safety information that begins on “Safety” on page v and “Installation guidelines” on page
118.
Step 2. Turn off the server and peripheral devices and disconnect all power cords.
Step 3. Remove the cover (see “Removing the cover” on page 121).
Step 4. Disconnect the cable from the connector on the battery or power module.

Note: The cable routing is different between 2.5-inch and 3.5-inch hard disk drive server models.

Chapter 5. Removing and replacing components 125

 Battery / flash power
module cable

Battery / flash
power module

Figure 39. RAID adapter battery or flash power module cable routing for 3.5-inch hard disk drive server models.

126 Lenovo System x3550 M5 Installation and Service Guide

 Battery / flash power
module cable
Battery / flash power
module cable

Battery 2 / flash Battery 1 / flash

power module 2 power module 1

Figure 40. RAID adapter battery or flash power module cable routing for 2.5-inch hard disk drive server models.

Step 5. Remove the RAID adapter battery or flash power module from the chassis.

Steps for removing the RAID adapter battery or flash power module for 2.5-inch hard disk
drive server models.
a. Open the retention clip to remove the battery or power module.

Chapter 5. Removing and replacing components 127

 Battery / flash power module

Holder

Retention clip

Figure 41. RAID adapter battery or flash power module removal for 2.5-inch hard disk drive server models

Steps for removing the RAID adapter battery or flash power module for 3.5-inch hard disk
drive server models.
a. Press the blue release tabs and rotate the battery or power module holder upward.
b. Slightly press the retention clip outward to remove the battery or power module.

128 Lenovo System x3550 M5 Installation and Service Guide

 Battery / flash power module

Tab

Figure 42. RAID adapter battery or flash power module removal for 3.5-inch hard disk drive server models

If you are instructed to return the RAID adapter battery or flash power module, follow all packaging
instructions, and use any packaging materials for shipping that are supplied to you.

Replacing a RAID adapter battery or flash power module

Use this information to replace a RAID adapter battery or flash power module.

When you install any RAID adapter that comes with batteries or flash power modules, it is sometimes
necessary to install the batteries or flash power modules in another location in the server to prevent the
batteries or flash power modules from overheating. Depending on your server model, a battery or flash
power module must be installed remotely near the optical drive cage or the backplane.

To install a RAID adapter battery in the server, complete the following steps:

Note: The 2.5-inch hard disk drive server model supports up to two RAID adapter batteries or flash power
modules, while the 3.5-inch hard disk drive server model supports only one RAID adapter battery or flash
power module.

Step 1. Read the safety information that begins on “Safety” on page v and “Installation guidelines” on page
118.
Step 2. Turn off the server and peripheral devices and disconnect all power cords and external devices.
Step 3. Remove the cover (see “Removing the cover” on page 121).
Step 4. Install the ServeRAID adapter on the system board (see “Replacing a ServeRAID SAS/SATA
controller” on page 185) or install the ServeRAID adapter on the riser card and install the riser-card
assembly in the server (see “Replacing an adapter” on page 177 and “Replacing a PCI riser-card
assembly” on page 170).
Step 5. Connect one end of the cable to the RAID adapter memory module.
Step 6. Route the cable along the chassis.

Note: The cable routing is different between 2.5-inch and 3.5-inch hard disk drive server models.

Chapter 5. Removing and replacing components 129

 Battery / flash power
module cable

Battery / flash
power module

Figure 43. RAID adapter battery or flash power module cable connection for 3.5-inch hard disk drive server
models.

130 Lenovo System x3550 M5 Installation and Service Guide

 Battery / flash power
module cable
Battery / flash power
module cable

Battery 2 / flash Battery 1 / flash

power module 2 power module 1

Attention: Ensure that the battery/flash-power-module cable is routed straightly near the power-
supply cage, otherwise the cable might get overheated and the system board might get damaged.
Figure 44. RAID adapter battery or flash power module cable connection for 2.5-inch hard disk drive server
models.

Attention: Make sure that the cable is not pinched and does not cover any connectors or obstruct
any components on the system board.
Step 7. Remove any cable covering or obstructing the holder before opening the holder.
Step 8. Install the battery or flash power module.

Steps for installing the RAID adapter battery or flash power module for 2.5-inch hard disk
drive server models.
a. Release the retention clip in the open position.
b. Align the cable connector with the slot on the holder. Place the battery or flash power module
into the holder and make sure that the holder engages the battery or flash power module
securely.

Note: The positioning of the battery or flash power module depends on the type of the battery
or flash power module that you install.
c. Connect the other end of the cable to the battery or flash power module.
d. Press down on the retention clip until it snaps in place to hold the battery or flash power
module firmly in place.

Chapter 5. Removing and replacing components 131

 Battery / flash power module

Holder

Retention clip

Figure 45. RAID adapter battery or flash power module installation for 2.5-inch hard disk drive server
models

Steps for installing the RAID adapter battery or flash power module for 3.5-inch hard disk
drive server models.
a. Press the blue release tabs and lift the battery or power module holder upward.
b. Align the cable connector with the slot on the holder. Place the battery or flash power module
into the holder and make sure that the holder engages the battery or flash power module
securely.
c. Connect the other end of the cable to the battery or flash power module.
d. Press the blue release tabs and lower the battery or power module holder into the chassis.

132 Lenovo System x3550 M5 Installation and Service Guide

 Battery / flash power module

Holder

Figure 46. RAID adapter battery or flash power module installation for 3.5-inch hard disk drive server
models

Step 9. Reinstall the cover (see “Replacing the cover” on page 122).
Step 10. Slide the server into the rack.
Step 11. Reconnect the power cords and all external cables, and turn on the server and peripheral devices.

Removing a RAID adapter battery or flash power module holder

Use this information to remove a RAID adapter battery or flash power module holder.

To remove a RAID adapter battery or flash power module holder, complete the following steps:

Note: The following steps only apply to 2.5-inch hard disk drive server models. The RAID adapter battery or
flash power module holder cannot be removed for 3.5-inch hard disk drive server models.

Step 1. Read the safety information that begins on “Safety” on page v and “Installation guidelines” on page
118.
Step 2. Turn off the server and peripheral devices and disconnect all power cords; then, remove the cover
(see “Removing the cover” on page 121).
Step 3. Remove the RAID adapter battery or flash power module (see “Removing a RAID adapter battery or
flash power module” on page 125).
Step 4. To remove the holder, press the blue release tab; then, slide the holder away from the chassis.

Chapter 5. Removing and replacing components 133

 Blue release tab

Figure 47. RAID adapter battery or flash power module holder removal

If you are instructed to return the RAID adapter battery or flash power module holder, follow all packaging
instructions, and use any packaging materials for shipping that are supplied to you.

Replacing a RAID adapter battery or flash power module holder

Use this information to replace a RAID adapter battery or flash power module holder.

To install a RAID adapter battery or flash power module holder, complete the following steps:

Note: The following steps only apply to 2.5-inch hard disk drive server models. The RAID adapter battery or
flash power module holder cannot be removed for 3.5-inch hard disk drive server models.

Step 1. Read the safety information that begins on “Safety” on page v and “Installation guidelines” on page
118.
Step 2. Turn off the server and peripheral devices and disconnect all power cords and external devices;
then, remove the cover (see “Removing the cover” on page 121).
Step 3. Slide the tray until it snaps into position in the chassis.

134 Lenovo System x3550 M5 Installation and Service Guide

 Figure 48. RAID adapter battery or flash power module holder installation

Step 4. Reinstall the cover (see “Replacing the cover” on page 122).
Step 5. Slide the server into the rack.
Step 6. Reconnect the power cords and all external cables, and turn on the server and peripheral devices.

Removing the EIA bracket

Use this information to remove the EIA bracket.

To remove the EIA bracket, complete the following steps:

Step 1. Read the safety information that begins on “Safety” on page v and “Installation guidelines” on page
118.
Step 2. If necessary, turn off the server and peripheral devices and disconnect the power cords and all
external cables.
Step 3. If the server has been installed in a rack, slide the server out from the rack enclosure.
Step 4. Remove the screws from the EIA bracket.

Note: Use the T8 torx wedge to remove the screws.

Chapter 5. Removing and replacing components 135

 T8 torx wrench

Figure 49. Screw removal

Step 5. Slightly side the EIA bracket to the right; then, remove it from the chassis.

EIA bracket

Figure 50. EIA bracket removal

Replacing the EIA bracket

Use this information to replace the EIA bracket.

To replace the EIA bracket, complete the following steps:

Step 1. Read the safety information that begins on “Safety” on page v and “Installation guidelines” on page
118.
Step 2. Align the EIA bracket with the pin on the chassis; then, press the bracket onto the chassis and
slightly slide it leftward.

136 Lenovo System x3550 M5 Installation and Service Guide

 EIA bracket

Figure 51. EIA bracket installation

Step 3. Install the screws to secure the EIA bracket to the chassis.

Note: Use the T8 torx wedge to install the screws.

T8 torx wrench

Figure 52. Screw installation

Step 4. Slide the server back into the rack until it latches.
Step 5. Reconnect the external cables and power cords, if necessary.

Removing and replacing Tier 1 CRUs

Replacement of Tier 1 CRUs is your responsibility. If Lenovo installs a Tier 1 CRU at your request, you will be
charged for the installation.

The illustrations in this document might differ slightly from your hardware.

Removing hot-swap hard disk drives

Use this information to remove hot-swap hard disk drives.

Attention:

Chapter 5. Removing and replacing components 137

• To avoid damage to the hard disk drive connectors, make sure that the server cover is in place and fully
closed whenever you install or remove a hard disk drive.
• To make sure that there is adequate system cooling, do not operate the server for more than 2 minutes
without either a hard disk drive or a filler panel installed in each bay.
• Before you make changes to disk drives, disk drive controllers (including controllers that are integrated on
the system board), disk drive backplanes, or disk drive cables, back up all important data that is stored on
hard disks.
• Before you remove any component of a RAID array, back up all RAID configuration information.

To remove a hot-swap hard disk drive, complete the following steps.

Step 1. Read the safety information that begins on “Safety” on page v and “Installation guidelines” on page
118.
Step 2. Make sure that you save the data on your drive, especially if it is part of a RAID array, before you
remove it from the server.
Step 3. Slide the release latch (orange) gently to the left to unlock the drive handle.

2.5-inch hot-swap
hard disk drive 3.5-inch hot-swap
hard disk drive

Drive handle
Drive handle

Figure 53. Hot-swap hard disk drives removal

Step 4. Grasp the handle and slide the drive out of the drive bay.
Step 5. Reinstall the drive bay filler panel.
Step 6. If you are instructed to return the drive assembly, follow all packaging instructions, and use any
packaging materials for shipping that are supplied to you.

Replacing hot-swap hard disk drives

Use this information to replace hot-swap hard disk drives.

The following notes describe the type of hard disk drives that the server supports and other information that
you must consider when you install a hard disk drive. For a list of supported hard disk drives, see http://
www.lenovo.com/ serverproven/.
• Locate the documentation that comes with the hard disk drive and follow those instructions in addition to
the instructions in this chapter.
• Make sure that you have all the cables and other equipment that are specified in the documentation that
comes with the drive.
• Select the bay in which you want to install the drive.
• Check the instructions that come with the drive to determine whether you have to set any switches or
jumpers on the drive. If you are installing a SAS or SATA hard disk drive, be sure to set the SAS or SATA
ID for that device.

138 Lenovo System x3550 M5 Installation and Service Guide

• The hot-swap server models support up to twelve 2.5-inch or four 3.5-inch hot-swap SAS or SATA hard
disk drives.
• The electromagnetic interference (EMI) integrity and cooling of the server are protected by having all bays
and PCI and PCI Express slots covered or occupied. When you install a drive, PCI, or PCI Express
adapter, save the EMC shield and filler panel from the bay or PCI or PCI Express adapter slot cover in the
event that you later remove the device.
• For a complete list of supported optional devices for the server, see http://www.lenovo.com/ serverproven/.

To install a hot-swap SAS or SATA hard disk drive, complete the following steps:

Note: If you have only one hard disk drive, you must install it in the bay 0 (upper-left).

Step 1. Read the safety information that begins on “Safety” on page v and “Installation guidelines” on page
118.
Step 2. Remove the filler panel from the empty drive bay. Keep the filler panel in a safe place.
Step 3. Touch the static-protective package that contains the drive to any unpainted metal surface on the
server; then, remove the drive from the package and place it on a static-protective surface.
Step 4. Install the hard disk drive in the drive bay:
a. Make sure that the tray handle is in the open (unlocked) position.
b. Align the drive with the guide rails in the bay.

2.5-inch hot-swap
hard disk drive 3.5-inch hot-swap
hard disk drive

Drive handle
Drive handle

Figure 54. Hot-swap hard disk drive installation

c. Gently push the drive into the bay until the drive stops.
d. Rotate the tray handle to the closed (locked) position.
e. Check the hard disk drive status LED to verify that the hard disk drive is operating correctly. If
the yellow hard disk drive status LED of a drive is lit continuously, that drive is faulty and must
be replaced. If the green hard disk drive activity LED is flashing, the drive is being accessed.

Note: If the server is configured for RAID operation using a ServeRAID adapter, you might
have to reconfigure your disk arrays after you install hard disk drives. See the ServeRAID
adapter documentation for additional information about RAID operation and complete
instructions for using the ServeRAID adapter.
Step 5. If you are installing additional hot-swap hard disk drives, do so now.
Step 6. Turn on the peripheral devices and the server.

Removing simple-swap hard disk drives

Use this information to remove simple-swap hard disk drives.

Chapter 5. Removing and replacing components 139

You must turn off the server before removing simple-swap drives from the server. To remove a simple-swap
SATA hard disk drive, complete the following steps.

Attention:
• To avoid damage to the hard disk drive connectors, make sure that the server cover is in place and fully
closed whenever you install or remove a hard disk drive.
• To make sure that there is adequate system cooling, do not operate the server for more than 2 minutes
without either a hard disk drive or a filler panel installed in each bay.

Step 1. Read the safety information that begins on “Safety” on page v and “Installation guidelines” on page
118.
Step 2. Turn off the server and peripheral devices and disconnect the power cords and all external cables.
Step 3. Slide the blue release latch to the right with one finger (to release the drive) while using another
finger to grasp the black drive handle and pull the hard disk drive out of the drive bay.

2.5-inch
simple-swap
hard disk drive

Release latch

Figure 55. 2.5-inch simple-swap hard disk drive removal

Figure 56. 3.5-inch simple-swap hard disk drive removal

Step 4. Reinstall the drive bay filler panel that you removed earlier.
Step 5. If you are instructed to return the drive assembly, follow all packaging instructions, and use any
packaging materials for shipping that are supplied to you.

Replacing simple-swap hard disk drives

Use this information to replace simple-swap hard disk drives.

You must turn off the server before installing simple-swap drives in the server. Before you install a simple-
swap SATA hard disk drive, read the following information. For a list of supported hard disk drives, see http://
www.lenovo.com/ serverproven/.
• Locate the documentation that comes with the hard disk drive and follow those instructions in addition to
the instructions in this chapter.
• Make sure that you have all the cables and other equipment that are specified in the documentation that
comes with the drive.

140 Lenovo System x3550 M5 Installation and Service Guide

• Select the bay in which you want to install the drive.
• Check the instructions that come with the drive to determine whether you have to set any switches or
jumpers on the drive. If you are installing a SATA device, be sure to set the SATA ID for that device.
• You can install up to four 3.5-inch simple-swap SATA hard disk drives in the server. Do not install hot-
swap drives into a simple-swap server model, it is not supported.
• You can install up to eight 2.5-inch simple-swap SATA hard disk drives in the server. Do not install hot-
swap drives into a simple-swap server model, it is not supported.
• The simple-swap server models are available only in non-RAID configurations.
• The electromagnetic interference (EMI) integrity and cooling of the server are protected by having all bays
and PCI and PCI Express slots covered or occupied. When you install a drive, PCI, or PCI Express
adapter, save the EMC shield and filler panel from the bay or PCI or PCI Express adapter slot cover in the
event that you later remove the device.

To install a simple-swap hard disk drive, complete the following steps:

Step 1. Read the safety information that begins on “Safety” on page v and “Installation guidelines” on page
118.
Step 2. Turn off the server and peripheral devices and disconnect the power cords and all external cables.
Step 3. Remove the filler panel from the empty drive bay.
Step 4. Touch the static-protective package that contains the drive to any unpainted metal surface on the
server; then, remove the drive from the package and place it on a static-protective surface.
Step 5. Install the hard disk drive in the drive bay:
a. Grasp the black drive handle and slide the blue release latch to the right and align the drive
assembly with the guide rails in the bay.

2.5-inch
simple-swap
hard disk drive

Release latch

Figure 57. 2.5-inch simple-swap hard disk drive installation

3.5-inch
simple-swap
hard disk drive

Release latch Drive handle

Figure 58. 3.5-inch simple-swap hard disk drive installation

b. Gently push the drive into the bay until the drive stops.
Step 6. Reinstall the drive bay filler panel that you removed earlier.

Chapter 5. Removing and replacing components 141

Step 7. If you are installing additional simple-swap hard disk drives, do so now.
Step 8. Turn on the peripheral devices and the server.

Removing the 2.5-inch hot-swap rear hard disk drive kit

Use this information to remove the 2.5-inch hot-swap rear hard disk drive kit.

To remove the 2.5-inch hot-swap rear hard disk drive kit, complete the following steps.

Step 1. Read the safety information that begins on “Safety” on page v and “Installation guidelines” on page
118.
Step 2. Turn off the server and peripheral devices and disconnect the power cords.
Step 3. Remove the cover (see “Removing the cover” on page 121).
Step 4. Disconnect the mini-SAS HD (12Gb) and power cables from the 2.5-inch hot-swap hard disk drive
backplane and power connector.

SAS/SATA power cable

SAS/SATA signal
cables

Figure 59. Mini-SAS HD (12Gb) and power cable disconnection

Step 5. Lift the air duct and disconnect the mini-SAS HD (12Gb) and power cables from the rear hot-swap
backplane.

142 Lenovo System x3550 M5 Installation and Service Guide

 Power connector

Mini-SAS HD
(12Gb) connector

Figure 60. Mini-SAS HD (12Gb) and power cable connector location on backplane

Step 6. Loosen the screw located at the rear of the chassis.

Screw

Figure 61. Screw location

Step 7. Remove PCI riser-card assembly 3 first if it is installed on the system board (see “Removing a PCI
riser-card assembly” on page 168). Afterwards, grasp the two handles located on the sides of the
2.5-inch hot-swap rear hard disk drive kit, and slowly lift it out of the chassis.

Attention: Always follow the installation sequence in this step. Failure to do so, may result in
damage to the 2.5-inch hot-swap rear hard disk drive kit.

Chapter 5. Removing and replacing components 143

 PCI riser-card Handle
assembly 3

2.5-inch hot-swap
rear hard disk
drive kit

1
2

Figure 62. 2.5-inch hot-swap rear hard disk drive kit removal

Step 8. If you are instructed to return the rear hard disk drive cage, follow all packaging instructions, and
use any packaging materials for shipping that are supplied to you.

Replacing the 2.5-inch hot-swap rear hard disk drive kit

Use this information to replace the 2.5-inch hot-swap rear hard disk drive kit.

To replace the 2.5-inch hot-swap rear hard disk drive kit, complete the following steps.

Step 1. Read the safety information that begins on “Safety” on page v and “Installation guidelines” on page
118.
Step 2. Turn off the server and peripheral devices and disconnect the power cords.
Step 3. Remove the cover (see “Removing the cover” on page 121).
Step 4. If PCI riser-card assembly 3 needs to be installed (see “Replacing a PCI riser-card assembly” on
page 170), remember to first install the 2.5-inch hot-swap rear hard disk drive kit. Install the kit by
grasping the two handles located on the sides of the kit, and slowly lower it into the chassis. Make
sure that the two alignment pins securely engage the two holes on the side of the chassis.

Attention: Always follow the installation sequence in this step. Failure to do so, may result in
damage to the 2.5-inch hot-swap rear hard disk drive kit.

144 Lenovo System x3550 M5 Installation and Service Guide

 PCI riser-card
assembly 3

2.5-inch hot-swap
rear hard disk
drive kit

2
1

Figure 63. 2.5-inch hot-swap rear hard disk drive kit installation

Step 5. Tighten the screw to secure the rear hard disk drive kit to the chassis.

Screw

Figure 64. Screw location

Step 6. Lift the air duct and connect the mini-SAS HD (12Gb) and power cables to the rear hot-swap
backplane.

Chapter 5. Removing and replacing components 145

 Power connector

Mini-SAS HD
(12Gb) connector

Figure 65. Mini-SAS HD (12Gb) and power cable connector location on the rear backplane

Step 7. Connect the other end of the mini-SAS HD (12Gb) and power cables to the 2.5-inch hot-swap hard
disk drive backplane and power connector.

SAS/SATA power cable

SAS/SATA signal
cables

Figure 66. Mini-SAS HD (12Gb) and power cable routing

146 Lenovo System x3550 M5 Installation and Service Guide

Step 8. Reinstall the cover (see “Replacing the cover” on page 122).
Step 9. Slide the server into the rack.
Step 10. Reconnect the power cords and any cables that you removed.
Step 11. Turn on the peripheral devices and the server.

Removing the DVD drive

Use this information to remove the DVD drive.

To remove a DVD drive, complete the following steps:

Note: The DVD drive is supported on the ten 2.5-inch hot-swap or simple-swap hard disk drive model.

Step 1. Read the safety information that begins on “Safety” on page v and “Installation guidelines” on page
118.
Step 2. Turn off the server and peripheral devices and disconnect all power cords.
Step 3. Remove the server cover (see “Removing the cover” on page 121).
Step 4. Press and hold the release tab down as you push the drive from the rear to slide it out of the bay.

Release tab

DVD drive

Figure 67. DVD drive removal for 2.5-inch hard disk drive server models

Chapter 5. Removing and replacing components 147

 Release tab

DVD drive

Figure 68. DVD drive removal for 3.5-inch hard disk drive server models

Step 5. Slide the drive retention clip from the side of the drive. Save the clip to use when you install the
replacement drive or replace the DVD drive filler panel.

Drive retention clip

Alignment pins

Figure 69. DVD drive retention clip removal

Step 6. Attach the drive retention clip to the side of the DVD drive filler panel that you removed.
Step 7. Slide the DVD drive filler panel into the DVD drive bay until the DVD drive filler panel clicks into
place.

148 Lenovo System x3550 M5 Installation and Service Guide

 DVD drive filler panel

Figure 70. DVD drive filler panel installation for 2.5-inch hard disk drive server models

DVD drive filler panel

Figure 71. DVD drive filler panel installation for 3.5-inch hard disk drive server models

Step 8. If you are instructed to return the DVD drive, follow all packaging instructions, and use any
packaging materials for shipping that are supplied to you.

Replacing the DVD drive

Use this information to replace the DVD drive.

The following notes describe the type of drives that the server supports and other information that you must
consider when you install a drive. For a list of supported drives, see http://www.lenovo.com/ serverproven/.
• Locate the documentation that comes with the drive and follow those instructions in addition to the
instructions in this chapter.
• Make sure that you have all the cables and other equipment that are specified in the documentation that
comes with the drive.

Chapter 5. Removing and replacing components 149

• The server supports one ultra-slim SATA DVD drive.

To install a DVD drive, complete the following steps:

Note: The DVD drive is supported on the ten 2.5-inch hot-swap or simple-swap hard disk drive model.

Step 1. Read the safety information that begins on “Safety” on page v and “Installation guidelines” on page
118.
Step 2. Turn off the server and peripheral devices and disconnect the power cords and all external cables.

Note: When you disconnect the power source from the server, you lose the ability to view the
LEDs because the LEDs are not lit when the power source is removed. Before you disconnect the
power source, make a note of which LEDs are lit, including the LEDs that are lit on the operation
information panel and LEDs inside the server on the system board.
Step 3. Remove the cover (see “Removing the cover” on page 121).
Step 4. Remove the DVD drive filler panel if it is installed. Locate the blue release tab on the rear of the DVD
drive filler panel; then, while you press the tab, push the DVD drive filler panel out of the drive bay.

Release tab

DVD drive filler panel

Figure 72. DVD drive filler panel removal for 2.5-inch hard disk drive server models

150 Lenovo System x3550 M5 Installation and Service Guide

 Release tab

DVD drive filler panel

Figure 73. DVD drive filler panel removal for 3.5-inch hard disk drive server models

Step 5. Remove the retention clip from the side of the DVD drive filler panel. Save the DVD drive filler panel
for future use.

Note: If you are installing a DVD drive that contains a laser, observe the following safety
precautions.

Statement 3

CAUTION:
When laser products (such as CD-ROMs, DVD drives, fiber optic devices, or transmitters) are
installed, note the following:
• Do not remove the covers. Removing the covers of the laser product could result in
exposure to hazardous laser radiation. There are no serviceable parts inside the device.
• Use of controls or adjustments or performance of procedures other than those specified
herein might result in hazardous radiation exposure.

DANGER

Some laser products contain an embedded Class 3A or Class 3B laser diode. Note the
following.
Laser radiation when open. Do not stare into the beam, do not view directly with DVD
instruments, and avoid direct exposure to the beam.

Chapter 5. Removing and replacing components 151

 Class 1 Laser Product
Laser Klasse 1
Laser Klass 1
Luokan 1 Laserlaite
Appareil A` Laser de Classe 1
Step 6. Touch the static-protective package that contains the new DVD drive to any unpainted metal
surface on the server; then, remove the DVD drive from the package and place it on a static-
protective surface.
Step 7. Follow the instructions that come with the drive to set any jumpers or switches.
Step 8. Attach the drive retention clip that you removed from the DVD drive filler panel to the side of the
new DVD drive.
Drive retention clip

Alignment pins

Figure 74. DVD drive retention clip installation

Step 9. Align the DVD drive in the drive bay and slide the DVD drive into the DVD drive bay until the DVD
drive clicks into place.

DVD drive

Figure 75. DVD drive installation for 2.5-inch hard disk drive server models

152 Lenovo System x3550 M5 Installation and Service Guide

 DVD drive

Figure 76. DVD drive installation for 3.5-inch hard disk drive server models

Step 10. Reconnect the power cords and any cables that you removed.
Step 11. Turn on the peripheral devices and the server.

Removing the DVD drive cable

Use this information to remove the DVD drive cable.

To remove the DVD cable, complete the following steps:

Step 1. Read the safety information that begins on “Safety” on page v and “Installation guidelines” on page
118.
Step 2. Turn off the server and peripheral devices and disconnect the power cords.
Step 3. Remove the cover (see “Removing the cover” on page 121).
Step 4. Remove the air baffle (see “Removing the air baffle” on page 124).
Step 5. Press and hold the connector release tab; then, remove the DVD drive cable from the connector on
the system board.

Attention: You must press the connector release tab in order to disconnect the DVD drive cable
from the system board. Do not disconnect the DVD drive cable by using excessive force.

Chapter 5. Removing and replacing components 153

 DVD drive
connector

DVD drive cable

Cable connector latch

Figure 77. DVD drive cable removal for 2.5-inch hard disk drive server models

154 Lenovo System x3550 M5 Installation and Service Guide

 DVD drive
connector

DVD drive cable

Cable connector latch

Figure 78. DVD drive cable removal for 3.5-inch hard disk drive server models

Step 6. Slide the DVD drive out of the server (see “Removing the DVD drive” on page 147).
Step 7. From the rear of the DVD drive cage, press and hold the connector latch (on the left of the cable
connector) and grasp the cable connector and slide it to the right; then, remove the DVD drive
cable from the connector on the back of the DVD drive and set it aside.

Cable
connector
latch

Figure 79. DVD drive cable latch

If you are instructed to return the DVD drive cable, follow all packaging instructions, and use any packaging
materials for shipping that are supplied to you.

Chapter 5. Removing and replacing components 155

Replacing the DVD drive cable
Use this information to replace the DVD drive cable.

To install the DVD drive cable, complete the following steps:

Step 1. Read the safety information that begins on “Safety” on page v and “Installation guidelines” on page
118.
Step 2. Turn off the server and peripheral devices and disconnect the power cords and all external cables.
Step 3. Remove the cover (see “Removing the cover” on page 121).
Step 4. Remove the air baffle (see “Removing the air baffle” on page 124).
Step 5. Align the cable connector with the connector on the rear of the DVD drive cage. Press the cable
connector into the DVD drive cage connector and slide it to the left until it is firmly seated.

Cable
connector
latch

Figure 80. DVD drive cable latch

The following illustration shows cable routing for the DVD cable:

Attention: Follow the DVD drive cable routing as the illustration shows. Make sure that the cable is
not pinched and does not cover any connectors or obstruct any components on the system board.

156 Lenovo System x3550 M5 Installation and Service Guide

 DVD drive
connector

DVD drive cable

Cable connector latch

Figure 81. DVD drive cable routing for 2.5-inch hard disk drive server models

DVD drive
connector

DVD drive cable

Cable connector latch

Figure 82. DVD drive cable routing for 3.5-inch hard disk drive server models

Chapter 5. Removing and replacing components 157

Step 6. Replace the air baffle (see “Replacing the air baffle” on page 124).
Step 7. Reinstall the cover (see “Replacing the cover” on page 122).
Step 8. Slide the server into the rack.
Step 9. Reconnect the power cords and any cables that you removed.
Step 10. Turn on the peripheral devices and the server.

Removing a memory module

Use this information to remove a memory module.

To remove a dual inline memory module (DIMM), complete the following steps:

Step 1. Read the safety information that begins on “Safety” on page v and “Installation guidelines” on page
118.
Step 2. Turn off the server and peripheral devices and disconnect all power cords.
Step 3. Remove the cover (see “Removing the cover” on page 121).
Step 4. Remove the air baffle (see “Removing the air baffle” on page 124).
Step 5. Carefully open the retaining clips on each end of the DIMM connector and remove the DIMM.

Attention: To avoid breaking the retaining clips or damaging the DIMM connectors, open and
close the clips gently.

Alignment
slot

DIMM

Retaining
clip

Alignment tab

Figure 83. DIMM removal

If you are instructed to return the DIMM, follow all packaging instructions, and use any packaging materials
for shipping that are supplied to you.

Memory module installation

The following notes describe the types of DIMMs that the server supports and other information that you
must consider when you install DIMMs.
• When you install or remove DIMMs, the server configuration information changes. When you restart the
server, the system displays a message that indicates that the memory configuration has changed.

158 Lenovo System x3550 M5 Installation and Service Guide

• The server supports only industry-standard double-data-rate 4 (DDR4), 1600, 1866, or 2133 MHz, PC4-
12800, PC4-14900, or PC4-17000 registered or load deduction, synchronous dynamic random-access
memory (SDRAM) dual inline memory modules (DIMMs) with error correcting code (ECC). See http://
www.lenovo.com/ serverproven/ for a list of supported memory modules for the server.
– The specifications of a DDR4 DIMM are on a label on the DIMM, in the following format. gggggeRxff
PC3v-wwwwwm-aa-bb-ccd
where:
– ggggg is the total capacity of the DIMM (for example, 1 GB, 2 GB, or 4 GB)
– eR is the number of ranks
1R = single-rank
2R = dual-rank
4R = quad-rank
– xff is the device organization (bit width)
x4 = x4 organization (4 DQ lines per SDRAM)
x8 = x8 organization
x16 = x16 organization
– v is the SDRAM and support component supply voltage (VDD)
• Blank = 1.2 V specified
– wwwww is the DIMM bandwidth, in MBps
12800 = 12.80 GBps (DDR4-1600 SDRAMs, 8-byte primary data bus)
14900 = 14.93 GBps (DDR4-1866 SDRAMs, 8-byte primary data bus)
17000 = 17.00 GBps (DDR4-2133 SDRAMs, 8-byte primary data bus)
– m is the DIMM type
L = Load Reduction DIMM (LRDIMM)
R = Registered DIMM (RDIMM)
– aa is the CAS latency, in clocks at maximum operating frequency
– bb is the JEDEC SPD Revision Encoding and Additions level
– cc is the reference design file for the design of the DIMM
– d is the revision number of the reference design of the DIMM

Note: To determine the type of a DIMM, see the label on the DIMM. The information on the label is in the
format xxxxx nRxxx PC3v-xxxxxx-xx-xx-xxx. The numeral in the sixth numerical position indicates
whether the DIMM is single-rank (n=1), dual-rank (n=2), or quad-rank (n=4).
• The following rules apply to DDR4 RDIMM speed as it relates to the number of RDIMMs in a channel:
– When you install 1 RDIMM per channel, the memory runs at 2133 MHz
– When you install 2 RDIMMs per channel, the memory runs at 2133 MHz
– When you install 3 RDIMMs per channel, the memory may run at 1600 or 1866 MHz, depending on the
memory size.
– All channels in a server run at the fastest common frequency
– Do not install registered, unbuffered, and load reduction DIMMs in the same server
• The maximum memory speed is determined by the combination of the microprocessor, DIMM speed,
DIMM type, Operating Modes in UEFI settings, and the number of DIMMs installed in each channel.

Chapter 5. Removing and replacing components 159

• In two-DIMM-per-channel configuration, the server automatically operates with a maximum memory
speed of up to 1600 MHz when the following condition is met:
– Two 1.35 V single-rank, dual-rank, or quad-rank RDIMMs or LRDIMMs are installed in the same
channel. In the Setup utility, Memory speed is set to Max performance and LV-DIMM power is set to
Enhance performance mode. The 1.35 V RDIMMs or LRDIMMs will function at 1.5 V.
• The server supports a maximum of 24 single-rank, dual-rank RDIMMs or 24 quad-rank LRDIMMs.
• It is recommended to install DIMMs with the same rank in each channel.
• The following table shows an example of the maximum amount of memory that you can install using
ranked DIMMs or load-reduced DIMMs:

Table 25. Maximum memory installation

Number of DIMMs DIMM type Size Total memory

24 Single-rank RDIMM 4 GB 96 GB

24 Dual-rank RDIMM 8 GB 192 GB

24 Dual-rank RDIMM 16 GB 384 GB
24 Quad-rank LRDIMM 32 GB 768 GB
24 Quad-rank LRDIMM 64 GB 1536 GB

• The RDIMM options that are available for the server are 4 GB, 8 GB, and 16 GB. The server supports a
minimum of 4 GB and a maximum of 384 GB of system memory using RDIMMs.
• The LRDIMM option that is available for the server is 32 GB and 64 GB. The server supports a minimum of
32 GB and a maximum of 1536 GB of system memory using LRDIMMs.

Note: The amount of usable memory is reduced depending on the system configuration. A certain
amount of memory must be reserved for system resources. To view the total amount of installed memory
and the amount of configured memory, run the Setup utility. For additional information, see “Configuring
the server” on page 34.
• A minimum of one DIMM must be installed for each microprocessor. For example, you must install a
minimum of two DIMMs if the server has two microprocessors installed. However, to improve system
performance, install a minimum of four DIMMs for each microprocessor.
• DIMMs in the server must be the same type (RDIMM or LRDIMM) to ensure that the server will operate
correctly.
• When you install one quad-rank DIMM in a channel, install it in the DIMM connector furthest away from the
microprocessor.

Notes:
– You can install DIMMs for microprocessor 2 as soon as you install microprocessor 2; you do not have
to wait until all of the DIMM slots for microprocessor 1 are filled.
– DIMM slots 13-24 are reserved for microprocessor 2; thus, DIMM slots 13-24 are enabled when
microprocessor 2 is installed.
• Read the following table before installing memory modules when any NVIDIA adapter is installed.

Table 26. NVIDIA video adapter configurations

Description Supported maximum total memory size

NVIDIA Quadro K420, K600, and K620 1 TB

The following illustration shows the location of the DIMM connectors on the system board.

160 Lenovo System x3550 M5 Installation and Service Guide

Figure 84. DIMM connectors location

DIMM installation sequence

Depending on the server model, the server may come with a minimum of one 2 GB or 4 GB DIMM installed in
slot 1. When you install additional DIMMs, install them in the order shown in the following table to optimize
system performance.

In general, all four channels on the memory interface for each microprocessor can be populated in any order
and have no matching requirements.

Chapter 5. Removing and replacing components 161

Table 27. Normal mode DIMM installation sequence

Number of installed
microprocessors DIMM connector population sequence

One microprocessor installed 1, 4, 9, 12, 2, 5, 8, 11, 3, 6, 7, 10

Two microprocessors installed 1, 13, 4, 16, 9, 21, 12, 24, 2, 14, 5, 17, 8, 20, 11, 23, 3, 15, 6, 18, 7, 19, 10, 22

Memory mirrored channel

Memory mirrored channel mode replicates and stores data on two pairs of DIMMs within two channels
simultaneously.

If a failure occurs, the memory controller switches from the primary pair of memory DIMMs to the backup
pair of DIMMs. To enable memory mirrored channel through the Setup utility, select System Settings ➙
Memory. For more information, see “Using the Setup utility” on page 37. When you use the memory mirrored
channel feature, consider the following information:
• When you use memory mirrored channel, you must install a pair of DIMMs at a time. The two DIMMs in
each pair must be identical in size, type, and rank (single, dual, or quad), and organization, but not in
speed. The channels run at the speed of the slowest DIMM in any of the channels.
• The maximum available memory is reduced to half of the installed memory when memory mirrored
channel is enabled. For example, if you install 64 GB of memory using RDIMMs, only 32 GB of
addressable memory is available when you use memory mirrored channel.

The following diagram lists the DIMM connectors on each memory channel.

Channel

Microprocessor 2 Microprocessor 1

CPU2 CPU1

Figure 85. Connectors on each memory channel

The following table shows the installation sequence for memory mirrored channel mode:

Table 28. Memory mirrored channel mode DIMM population sequence

Number of installed DIMM connector population

DIMMs microprocessor sequence on the system board

One Microprocessor

1st set 1 1, 4
2nd set 1 9, 12
3rd set 1 2, 5
4th set 1 8, 11
5th set 1 3, 6
6th set 1 7, 10
Two Microprocessors

162 Lenovo System x3550 M5 Installation and Service Guide

Table 28. Memory mirrored channel mode DIMM population sequence (continued)

Number of installed DIMM connector population

DIMMs microprocessor sequence on the system board

1st set 2 1, 4
2nd set 2 13, 16
3rd set 2 9, 12
4th set 2 21, 24
5th set 2 2, 5
6th set 2 14, 17
7th set 2 8, 11
8th set 2 20, 23
9th set 2 3, 6
10th set 2 15, 18
11th set 2 7, 10
12th set 2 19, 22

Memory rank sparing

The memory rank sparing feature disables the failed memory from the system configuration and activates a
rank sparing DIMM to replace the failed active DIMM.

You can enable rank sparing memory in the Setup utility, select System Settings ➙ Memory. For more
information, see “Using the Setup utility” on page 37.

The maximum available memory is reduced when memory rank sparing mode is enabled.

The memory rank sparing mode requires an even number of DIMMs. If your server has an odd number of
DIMMs installed, ensure that you disable the memory rank sparing mode from the Memory menu in Setup
Utility. See “Using the Setup utility” on page 37.

Note: After disabling the memory rank sparing mode, if a message prompts that the memory configuration is
not valid, restart the IMM2. Alternatively, you can turn off the server, disconnect it from and then reconnect it
to ac power, and then turn on the server again.

The following diagram lists the DIMM connectors on each memory channel.

Channel

Microprocessor 2 Microprocessor 1

CPU2 CPU1

Figure 86. Connectors on each memory channel

Follow the installation sequence for rank sparing mode:

• Install at least one quad-rank DIMM in a channel.

Chapter 5. Removing and replacing components 163

• Install at least two single-rank or dual-rank DIMMs in a channel.

Table 29. Memory rank sparing mode DIMM population sequence when only quad-rank RDIMMs are installed

Number of installed
microprocessor DIMM connector population sequence on the system board

One 1, 4, 9, 12, 2, 5, 8, 11
Two 1, 13, 4, 16, 9, 21, 12, 24, 2, 14, 5, 17, 8, 20, 11, 23

Table 30. Memory rank sparing mode DIMM population sequence when single/dual/quad rank DIMMs are installed and
the total number of DIMMs is even
Number of installed DIMM connector population
DIMMs microprocessor sequence on the system board

One Microprocessor

1st set 1 1, 2
2nd set 1 4, 5
3rd set 1 8, 9
4th set 1 11, 12
5th set 1 3, 6
6th set 1 7, 10
Two Microprocessors

1st set 2 1, 2
2nd set 2 13, 14
3rd set 2 4, 5
4th set 2 16, 17
5th set 2 8, 9
6th set 2 20, 21
7th set 2 11, 12
8th set 2 23, 24
9th set 2 3, 6
10th set 2 15, 18
11th set 2 7, 10
12th set 2 19, 22

Table 31. Memory rank sparing mode DIMM population sequence when single/dual/quad rank DIMMs are installed and
the total number of DIMMs is odd
Number of installed DIMM connector population
DIMMs microprocessor sequence on the system board

One Microprocessor

1st set 1 1, 2, 3
2nd set 1 4, 5

164 Lenovo System x3550 M5 Installation and Service Guide

Table 31. Memory rank sparing mode DIMM population sequence when single/dual/quad rank DIMMs are installed and
the total number of DIMMs is odd (continued)

Number of installed DIMM connector population

DIMMs microprocessor sequence on the system board

3rd set 1 8, 9
4th set 1 11, 12
5th set 1 6, 7
Two Microprocessors
1st set 2 1, 2, 3
2nd set 2 13, 14
3rd set 2 4, 5
4th set 2 16, 17
5th set 2 8, 9
6th set 2 20, 21
7th set 2 11, 12
8th set 2 23, 24
9th set 2 6, 7
10th set 2 18, 19
11th set 2 10, 22

Replacing a memory module

Use this information to replace a memory module.

To install a memory module, complete the following steps:

Step 1. Read the safety information that begins on “Safety” on page v and “Installation guidelines” on page
118.
Step 2. Turn off the server and peripheral devices and disconnect the power cords and all external cables,
if necessary.
Step 3. Remove the cover (see “Removing the cover” on page 121).
Step 4. Remove the air baffle (see “Removing the air baffle” on page 124).
Step 5. Touch the static-protective package that contains the DIMM to any unpainted metal surface on the
outside of the server. Then, remove the DIMM from the package.
Step 6. Carefully open the retaining clips on each end of the DIMM connector.

Chapter 5. Removing and replacing components 165

 Alignment
slot

DIMM

Retaining
clip

Alignment tab

Figure 87. DIMM installation

Step 7. Turn the DIMM so that the alignment slot aligns correctly with the alignment tab.
Step 8. Insert the DIMM into the connector by aligning the edges of the DIMM with the slots at the ends of
the DIMM connector (see “System-board internal connectors” on page 26 for the locations of the
DIMM connectors).
Step 9. Firmly press the DIMM straight down into the connector by applying pressure on both ends of the
DIMM simultaneously. The retaining clips snap into the locked position when the DIMM is firmly
seated in the connector.

Note: If there is a gap between the DIMM and the retaining clips, the DIMM has not been correctly
inserted; open the retaining clips, remove the DIMM, and then reinsert it.
Step 10. Reconnect the power cords and any cables that you removed.
Step 11. Replace the air baffle (see “Replacing the air baffle” on page 124).

Note: Close all the retaining clips even for slots without DIMMs installed before replacing the air
baffle.
Step 12. Reinstall the cover (see “Replacing the cover” on page 122).
Step 13. Turn on the peripheral devices and the server.

Removing the SD adapter

Use this information to remove the SD adapter. The VMware ESXi embedded hypervisor software is available
on the SD adapter.

To remove the SD adapter, complete the following steps:

Step 1. Read the safety information that begins on “Safety” on page v and “Installation guidelines” on page
118.
Step 2. Turn off the server and peripheral devices and disconnect all power cords.
Step 3. Remove the cover (see “Removing the cover” on page 121).
Step 4. If necessary, remove PCI riser-card assembly 2 (see “Removing a PCI riser-card assembly” on
page 168).

166 Lenovo System x3550 M5 Installation and Service Guide

Step 5. Loosen the two screws.
Step 6. Lift the SD adapter out of the server.
Step 7. Remove the SD cards.

SD 2
1 3

1 4

SD 1

SD Adapter

Figure 88. SD adapter removal

If you are instructed to return the SD adapter, follow all packaging instructions, and use any packaging
materials for shipping that are supplied to you.

Replacing the SD adapter

Use this information to replace an SD adapter. The VMware ESXi embedded hypervisor software is available
on the SD adapter.

Important: Your SD adapter option comes with VMware vSphere ESXi software preloaded. You must make
configuration changes to your system UEFI before installing the SD adapter in your compute node. See the
documentation that comes with the SD adapter and “Using the Setup utility” on page 37 for information and
instructions.

To install the SD adapter, complete the following steps:

Step 1. Read the safety information that begins on “Safety” on page v and “Installation guidelines” on page
118.
Step 2. Turn off the server, and disconnect all power cords and external cables.
Step 3. Remove the cover (see “Removing the cover” on page 121).
Step 4. Remove PCI riser-card assembly 2 (see “Removing a PCI riser-card assembly” on page 168).
Step 5. Insert the SD cards into the SD adapter.
Step 6. Align the SD adapter with the alignment pins and connector; then, push downwards until it is firmly
seated.
Step 7. Fasten the two screws.

Chapter 5. Removing and replacing components 167

 SD 2
4

4 1

SD 1
Connector

3 SD Adapter

Alignment Pin

Figure 89. SD adapter installation

Step 8. Reconnect the power cords and any cables that you removed.
Step 9. Reinstall the cover (see “Replacing the cover” on page 122).
Step 10. Slide the server into the rack.
Step 11. See the http://www.ibm.com/support/entry/portal/docdisplay?lndocid=MIGR-5096845, that comes
with the option, for information about how to configure the SD adapter.
Step 12. Turn on the peripheral devices and the server.

Removing a PCI riser-card assembly

Use this information to remove a PCI riser-card assembly.

Note: PCI riser-card brackets must be installed even if you do not install an adapter.

To remove a PCI riser-card assembly, complete the following steps:

Step 1. Read the safety information that begins on “Safety” on page v and “Installation guidelines” on page
118.
Step 2. Turn off the server and peripheral devices and disconnect the power cords and all external cables.
Step 3. Remove the cover (see “Removing the cover” on page 121).
Step 4. If an adapter is installed in the PCI riser-card assembly, disconnect any cables that are connected
to the adapter.
Step 5. Grasp both ends or the handle of the PCI riser-card assembly and lift it out of the PCI riser-card slot
on the system board. The following illustrations show the different PCI riser-card assembly
configurations that could be present in the server.

Note: When the 2.5-inch hot-swap rear hard disk drive kit is used, only the PCI riser-card
assembly with one x8 or x16 low-profile slot can be used for connector 2 on the system board.

168 Lenovo System x3550 M5 Installation and Service Guide

 1U PCIe Riser 2 assembly
(2 x low profile; x8 or x16)

2.5-inch hot-swap rear

hard disk drive kit

Figure 90. PCI riser-card assembly removal (1)

1U PCIe Riser 2 assembly

(1x full-height half-length; x16
and 1x low profile; x8 or x16)

1U PCIe Riser 1 assembly

(1x ML2; x16)

Figure 91. PCI riser-card assembly removal (2)

Chapter 5. Removing and replacing components 169

 1U PCIe Riser 2 assembly
(2 x low profile; x8 or x16)

1U PCIe Riser 1 assembly

(1x ML2; x16)

Bracket

Figure 92. PCI riser-card assembly removal (3)

1U PCIe Riser 2 assembly

(2 x low profile; x8 or x16)
1U PCIe Riser 1 assembly
(1x low profile; x16)

Bracket

Figure 93. PCI riser-card assembly removal (4)

Step 6. Remove the adapter, if one is present, from the PCI riser-card assembly (see “Removing an
adapter” on page 175).
Step 7. Set the adapter and the PCI riser-card assembly aside.

If you are instructed to return the PCI riser-card assembly, follow all packaging instructions, and use any
packaging materials for shipping that are supplied to you.

Replacing a PCI riser-card assembly

Use this information to replace a PCI riser-card assembly.

170 Lenovo System x3550 M5 Installation and Service Guide

Note: PCI riser-card brackets must be installed even if you do not install an adapter.

The following table lists the supported PCI riser-card assembly configurations in the server.

Table 32. Configuration 1

Configuration 1

PCI riser-card assembly

Number of connector 1 on system PCI riser-card assembly
Configuration microprocessors board connector 2 on system board
installed
Slot 1 Slot 2 Slot 3

• Three low- x1/x4/x8 low- x1/x4/x8 low-

One x1/x4/x8/x16 low-profile
profile slots profile profile

Table 33. Configuration 2

Configuration 2

PCI riser-card assembly

Number of connector 1 on system PCI riser-card assembly
Configuration microprocessors board connector 2 on system board
installed
Slot 1 Slot 2 Slot 3

• Three low- x1/x4/x8/x16 x1/x4/x8/x16

Two x1/x4/x8/x16 low-profile
profile slots low-profile low-profile

Table 34. Configuration 3

Note: Slot 1 is for 60mm ML2 adapter.

Configuration 3

PCI riser-card assembly

Number of connector 1 on system PCI riser-card assembly
Configuration microprocessors board connector 2 on system board
installed
Slot 1 Slot 2 Slot 3

• One ML2 slot

• One full- x1/x4/x8 full-
height, half- x1/x4/x8 low-
One ML2 height, half-
length slot profile
length
• One low-
profile slot

Table 35. Configuration 4

Note: Slot 1 is for 60mm ML2 adapter.

Chapter 5. Removing and replacing components 171

Table 35. Configuration 4 (continued)

Configuration 4

PCI riser-card assembly

Number of connector 1 on system PCI riser-card assembly
Configuration microprocessors board connector 2 on system board
installed
Slot 1 Slot 2 Slot 3

• One ML2 slot

• One half- x1/x4/x8/x16
length, full- x1/x4/x8/x16
Two ML2 full-height, half-
height slot low-profile
length
• One low-
profile slot

Table 36. Configuration 5

Note: Slot 1 is for standard low-profile ML2 adapter.
Configuration 5

PCI riser-card assembly

Number of connector 1 on system PCI riser-card assembly
Configuration microprocessors board connector 2 on system board
installed
Slot 1 Slot 2 Slot 3

• One ML2 slot

x1/x4/x8 low- x1/x4/x8 low-
• Two low- One ML2
profile profile
profile slots

Table 37. Configuration 6

Note: Slot 1 is for standard low-profile ML2 adapter.

Configuration 6

PCI riser-card assembly

Number of connector 1 on system PCI riser-card assembly
Configuration microprocessors board connector 2 on system board
installed
Slot 1 Slot 2 Slot 3

• One ML2 slot

x1/x4/x8/x16 x1/x4/x8/x16
• Two low- Two ML2
low-profile low-profile
profile slots

172 Lenovo System x3550 M5 Installation and Service Guide

Table 38. Configuration 7

Configuration 7

PCI riser-card assembly

Number of connector 1 on system PCI riser-card assembly
Configuration microprocessors board connector 2 on system board
installed
Slot 1 Slot 2 Slot 3

• One 2.5-inch
hot-swap rear
hard disk drive x1/x4/x8/x16
One or two X X
kit low-profile
• One low-
profile slot

To install a PCI riser-card assembly, complete the following steps:

Step 1. Read the safety information that begins on “Safety” on page v and “Installation guidelines” on page
118.
Step 2. Turn off the server and peripheral devices and disconnect all power cords.
Step 3. Remove the cover (see “Removing the cover” on page 121).
Step 4. Install the adapter in the new PCI riser-card assembly (see “Replacing an adapter” on page 177).
Step 5. Set any jumpers or switches on the adapter as directed by the adapter manufacturer.
Step 6. Remove the PCI filler panel, if one is present, from the rear of the server.
Step 7. Align the PCI riser-card assembly with the PCI riser connector on the system board; then, press
down firmly until the PCI riser-card assembly is seated correctly in the connector on the system
board.

Note: When the 2.5-inch hot-swap rear hard disk drive kit is used, only the PCI riser-card
assembly with one x8 or x16 low-profile slot can be used for connector 2 on the system board.

1U PCIe Riser 3 assembly

(1x low-profile; x8 or x16

2.5-inch hot-swap rear

hard disk drive kit

Figure 94. PCI riser-card assembly installation (1)

Chapter 5. Removing and replacing components 173

 1U PCIe Riser 2 assembly
(1x full-height half-length; x16
and 1x low profile; x8 or x16)

1U PCIe Riser 1 assembly

(1x ML2; x16)

Figure 95. PCI riser-card assembly installation (2)

1U PCIe Riser 2 assembly

(2 x low profile; x8 or x16)

1U PCIe Riser 1 assembly

(1x ML2; x16)

Bracket

Figure 96. PCI riser-card assembly installation (3)

174 Lenovo System x3550 M5 Installation and Service Guide

 1U PCIe Riser 2 assembly
(2 x low profile; x8 or x16)
1U PCIe Riser 1 assembly
(1x low profile; x16)

Bracket

Figure 97. PCI riser-card assembly installation (4)

Step 8. Reinstall the cover (see “Replacing the cover” on page 122).
Step 9. Slide the server into the rack.
Step 10. Reconnect the power cords and any cables that you removed.
Step 11. Turn on the peripheral devices and the server.

Removing an adapter
Use this information to remove an adapter.

To remove an adapter, complete the following steps:

Step 1. Read the safety information that begins on “Safety” on page v and “Installation guidelines” on page
118.
Step 2. Turn off the server and peripheral devices and disconnect all power cords; then, remove the cover
(see “Removing the cover” on page 121).
Step 3. Disconnect any cables from the adapter.
Step 4. Grasp the PCI riser-card assembly at the blue tabs and lift to remove the PCI riser-card assembly.
Step 5. Place the PCI riser-card assembly on a flat and static-protective surface.
Step 6. Carefully grasp the adapter by its top edge or upper corners, and pull the adapter from the PCI
riser-card assembly.

Chapter 5. Removing and replacing components 175

 Expansion
Adapter filler

Figure 98. Adapter removal from a PCI riser-card assembly that has one low-profile slot (for PCI riser-card
assembly connector 1 on system board)

Expansion
Adapter filler

Figure 99. Adapter removal from a PCI riser-card assembly that has one low-profile slot for ML2 card (for PCI
riser-card assembly connector 1 on system board)

Expansion
Adapter filler

Figure 100. Adapter removal from a PCI riser-card assembly that has one low-profile slot (for PCI riser-card
assembly connector 2 on system board)

176 Lenovo System x3550 M5 Installation and Service Guide

 Adapter Expansion
filler

Expansion
filler

Adapter

Figure 101. Adapter removal from a PCI riser-card assembly that has two low-profile slots (for PCI riser-card
assembly connector 2 on system board)

Adapter Expansion
filler

Expansion
filler

Adapter

Figure 102. Adapter removal from a PCI riser-card assembly that has one low-profile slot and one full-height
half-length slot (for PCI riser-card assembly connector 2 on system board)

If you are instructed to return the adapter, follow all packaging instructions, and use any packaging materials
for shipping that are supplied to you.

Replacing an adapter
The following notes describe the types of adapters that the server supports and other information that you
must consider when you install an adapter.

• Locate the documentation that comes with the adapter and follow those instructions in addition to the
instructions in this section.
• The server provides one internal SAS/SATA RAID connector and two PCI slots on the system board. See
“System-board internal connectors” on page 26 for the location of the internal SAS/SATA RAID connector
and riser-card slots. You can replace the ServeRAID SAS/SATA adapter with an optional ServeRAID SAS/
SATA adapter in the slot. For configuration information, see the ServeRAID documentation at http://
www.lenovo.com/support.
• Do not set the maximum digital video adapter resolution above 1600 x 1200 at 75 Hz for an LCD monitor.
This is the highest resolution that is supported for any add-on video adapter that you install in the server.
• Any high-definition video-out connector or stereo connector on any add-on video adapter is not
supported

Chapter 5. Removing and replacing components 177

• The server does not support full-length, full-height PCI adapters or legacy 5V PCI adapters.
• When you install any PCI adapter, the power cords must be disconnected from the power source before
you remove the PCI Express riser-card assembly. Otherwise, the active power management event signal
will be disabled by the system-board logic, and the Wake on LAN feature might not work. However, after
the server is powered-on locally, the active power manager active power management event signal will be
enabled by the system-board logic.
• The following adapters support 10-Gbps transfer rate only:
– Intel X710 2x10GbE SFP+ Adapter
– Intel X710 ML2 4x10GbE SFP+ Adapter
– Intel X710-DA2 ML2 2x10GbE SFP+ Adapter
• Pay attention to the following before installing any PCI adapter.

Attention: Do not install the NVIDIA Quadro K420, K600, or K620 adapter options in systems containing
1TB of system memory or more. If these options are installed in systems with 1TB of memory or more, it
might cause undetected data corruption and system instability. These options are only supported in
systems containing less than 1TB of memory. For more information, see RETAIN tip H213010 at http://
www.ibm.com/support/entry/myportal/docdisplay?lndocid=migr-5096047.
• Pay attention to the following PCI adapter configuration table before installing any PCI adapter.

Table 39. Adapter configurations

Option
part PCI riser 1 PCI riser 2
Description number
N2226 SAS/SATA HBA for System x 00AE916 Seven or eight fans Seven or eight fans
installed required installed required

Emulex Dual Port 10GbE SFP+ VFA IIIr for 00D8540 Seven or eight fans Seven or eight fans
System x installed required installed required

QLogic 8200 Dual Port 10GbE SFP+ VFA for 90Y4600 Seven or eight fans Seven or eight fans
System x installed required installed required

Intel X540 ML2 Dual Port 10GbaseT Adapter 00D1994 Seven or eight fans Seven or eight fans
for System x installed required installed required

Solarflare SFN5162F 2x10GbE SFP+ 47C9952 Seven or eight fans Seven or eight fans
Performant Adapter installed required installed required

Solarflare SFN7122F LL Dual Port 10GbE 47C9977 Seven or eight fans Seven or eight fans
SFP+ Adapter for System x installed required installed required

Lenovo 1250GB Enterprise Value io3 Flash 00AE983 Seven or eight fans Seven or eight fans
Adapter for System x installed required installed required

Lenovo 1600GB Enterprise Value io3 Flash 00AE986 Seven or eight fans Seven or eight fans
Adapter for System x installed required installed required

Lenovo 3200GB Enterprise Value io3 Flash 00AE989 Seven or eight fans Seven or eight fans
Adapter for System x installed required installed required

Lenovo 6400GB Enterprise Value io3 Flash 00AE992 Not supported Seven or eight fans
Adapter for System x installed required

Lenovo 1000GB Enterprise io3 Flash 00AE995 Seven or eight fans Seven or eight fans
Adapter for System x installed required installed required

Lenovo 1300GB Enterprise io3 Flash 00AE998 Seven or eight fans Seven or eight fans
Adapter for System x installed required installed required

178 Lenovo System x3550 M5 Installation and Service Guide

 Table 39. Adapter configurations (continued)

Option
part PCI riser 1 PCI riser 2
Description number
Lenovo 2600GB Enterprise io3 Flash 00JY001 Seven or eight fans Seven or eight fans
Adapter for System x installed required installed required

Lenovo 5200GB Enterprise io3 Flash 00JY004 Not supported Seven or eight fans
Adapter for System x installed required

Notes:
– For server models with 3.5-inch hard-disk-drive bays, the server supports up to seven fans.
– You can purchase Lenovo System x3550 M5 Thermal Solution Kit (option part number 00Y7117) to acquire two
additional fans for your server.

• The server provides two PCI riser-card slots on the system board. The following information indicates the
riser-card slots and the type of adapters that the riser cards support:
– If you want to install a PCI Express adapter, you must order the PCI riser-card option.
– PCI riser slot 1. This slot supports only low-profile or ML2 adapters.
– PCI riser slot 2. This slot supports full-height, half-length or low-profile adapters.
The following table lists the supported PCI riser-card assembly configurations in the server.

Table 40. Configuration 1

Configuration 1

PCI riser-card assembly

Number of connector 1 on system PCI riser-card assembly
Configuration microprocessors board connector 2 on system board
installed
Slot 1 Slot 2 Slot 3

– Three low- x1/x4/x8 low- x1/x4/x8 low-

One x1/x4/x8/x16 low-profile
profile slots profile profile

Table 41. Configuration 2

Configuration 2

PCI riser-card assembly

Number of connector 1 on system PCI riser-card assembly
Configuration microprocessors board connector 2 on system board
installed
Slot 1 Slot 2 Slot 3

– Three low- x1/x4/x8/x16 x1/x4/x8/x16

Two x1/x4/x8/x16 low-profile
profile slots low-profile low-profile

Table 42. Configuration 3

Note: Slot 1 is for 60mm ML2 adapter.

Chapter 5. Removing and replacing components 179

 Table 42. Configuration 3 (continued)

Configuration 3

PCI riser-card assembly

Number of connector 1 on system PCI riser-card assembly
Configuration microprocessors board connector 2 on system board
installed
Slot 1 Slot 2 Slot 3

– One ML2 slot

– One full-height, x1/x4/x8 full-
x1/x4/x8 low-
half-length slot One ML2 height, half-
profile
length
– One low-profile
slot

Table 43. Configuration 4

Note: Slot 1 is for 60mm ML2 adapter.
Configuration 4

Number of PCI riser-card assembly PCI riser-card assembly

Configuration microprocessors connector 1 on system board connector 2 on system board
installed Slot 1 Slot 2 Slot 3

– One ML2 slot

– One half- x1/x4/x8/x16
length, full- x1/x4/x8/x16
Two ML2 full-height, half-
height slot low-profile
length
– One low-profile
slot

Table 44. Configuration 5

Note: Slot 1 is for standard low-profile ML2 adapter.
Configuration 5

Number of PCI riser-card assembly PCI riser-card assembly

Configuration microprocessors connector 1 on system board connector 2 on system board
installed Slot 1 Slot 2 Slot 3

– One ML2 slot x1/x4/x8 low- x1/x4/x8 low-

One ML2
– Two low-profile profile profile
slots

Table 45. Configuration 6

Note: Slot 1 is for standard low-profile ML2 adapter.

180 Lenovo System x3550 M5 Installation and Service Guide

 Table 45. Configuration 6 (continued)

Configuration 6

Number of PCI riser-card assembly PCI riser-card assembly

Configuration microprocessors connector 1 on system board connector 2 on system board
installed Slot 1 Slot 2 Slot 3

– One ML2 slot x1/x4/x8/x16 x1/x4/x8/x16

Two ML2
– Two low-profile low-profile low-profile
slots

Table 46. Configuration 7

Configuration 7

Number of PCI riser-card assembly PCI riser-card assembly

Configuration microprocessors connector 1 on system board connector 2 on system board
installed Slot 1 Slot 2 Slot 3

– One 2.5-inch
hot-swap rear
hard disk drive x1/x4/x8/x16
One or two X X
kit low-profile
– One low-profile
slot

Note: Always refer to the above configurations when installing a PCI riser-card assembly. Do not install a
PCI-riser card assembly that does not follow the above configurations. For example, when the 2.5-inch hot-
swap rear hard disk drive kit is installed, only the PCI riser-card assembly with one x8 or x16 low-profile slot
can be used for connector 2 on the system board.

The instructions in this section apply to any PCI adapter (for example, video graphics adapters or network
adapters).

To replace an adapter, complete the following steps:

Note: If your adapter was previously configured, back up or record its configuration information, if possible,
before replacing the adapter. See the documentation for your adapter for information and instructions.

Step 1. Read the safety information that begins on “Safety” on page v and “Installation guidelines” on page
118.
Step 2. Turn off the server and peripheral devices and disconnect the power cords and all external cables.
Step 3. Remove the cover (see “Removing the cover” on page 121).
Step 4. Follow the cabling instructions, if any come with the adapter. Route the adapter cables before you
install the adapter.
Step 5. Insert the adapter into the PCI riser-card assembly, aligning the edge connector on the adapter
with the connector on the PCI riser-card assembly. Press the edge of the connector firmly into the
PCI riser-card assembly. Make sure that the adapter snaps into the PCI riser-card assembly
securely. The following illustrates show the different types of PCI riser-card assemblies:

Chapter 5. Removing and replacing components 181

 Expansion
Adapter filler

Figure 103. Adapter installation into a PCI riser-card assembly that has one low-profile slot (for PCI riser-card
assembly connector 1 on system board)

Expansion
Adapter filler

Figure 104. Adapter installation into a PCI riser-card assembly that has one low-profile slot for ML2 card (for
PCI riser-card assembly connector 1 on system board)

Expansion
Adapter filler

Figure 105. Adapter installation into a PCI riser-card assembly that has one low-profile slot (for PCI riser-card
assembly connector 2 on system board)

182 Lenovo System x3550 M5 Installation and Service Guide

 Adapter Expansion
filler

Expansion
filler

Adapter

Figure 106. Adapter installation into a PCI riser-card assembly that has two low-profile slots (for PCI riser-card
assembly connector 2 on system board)

Adapter Expansion
filler

Expansion
filler

Adapter

Figure 107. Adapter installation into a PCI riser-card assembly that has one low-profile slot and one full-height
half-length slot (for PCI riser-card assembly connector 2 on system board)

Attention: When you install an adapter, make sure that the adapter is correctly seated in the riser-
card assembly and that the riser-card assembly is securely seated in the riser-card connector on
the system board before you turn on the server. An incorrectly seated adapter might cause damage
to the system board, the riser-card assembly, or the adapter.
Step 6. Install the PCI riser-card assembly in the server (see “Replacing a PCI riser-card assembly” on
page 170).
Step 7. Connect the cable to the newly-installed adapter.
Step 8. Perform any configuration tasks that are required for the adapter.
Step 9. Reinstall the cover (see “Replacing the cover” on page 122).
Step 10. Slide the server into the rack.
Step 11. Reconnect the power cords and any cables that you removed.
Step 12. Turn on the peripheral devices and the server.
Step 13. If you are replacing a ServeRAID adapter, import your RAID configuration to the replacement
adapter as a foreign configuration. See the ServeRAID-M Software User Guide at https://www-
947.ibm.com/support/entry/portal/docdisplay?lndocid=migr-5086126 for instructions.

Chapter 5. Removing and replacing components 183

Removing a ServeRAID SAS/SATA controller
Use this information to remove a ServeRAID SAS/SATA controller.

The ServeRAID SAS/SATA controller can be installed in the dedicated connector on the system board or PCI
riser-card slots (see “System-board internal connectors” on page 26 for the location of the connectors).

You can replace the ServeRAID controller with another supported ServeRAID controller. For a list of
supported ServeRAID controllers, see http://www.lenovo.com/ serverproven/.

Note: For brevity, in this documentation the ServeRAID SAS/SATA controller is often referred to as the SAS/
SATA adapter or the ServeRAID adapter.

To remove the SAS/SATA adapter from the system board, complete the following steps:

Step 1. Read the safety information that begins on “Safety” on page v and “Installation guidelines” on page
118.
Step 2. Turn off the server and peripheral devices and disconnect all power cords.
Step 3. Remove the cover (see “Removing the cover” on page 121).
Step 4. Disconnect the signal cables from the connectors on the SAS/SATA adapter and note their
locations.
Step 5. Remove the SAS/SATA adapter from the dedicated connector on the system board or the PCI
riser-card assembly slot.

Steps for removing a SAS/SATA adapter from the dedicated connector on the system board.
a. Press the retention tabs away from the SAS/SATA adapter; then, slightly lift up the rear of the
adapter, and pull it out of the connector on the system board.

Retention bracket

RAID controller
connector
Retention bracket

Figure 108. ServeRAID adapter removal

Note: If the optional ServeRAID adapter memory module is installed, remove it and store it for
future use (see “Removing the ServeRAID adapter memory module” on page 189).

Steps for removing a SAS/SATA adapter from the PCI riser-card assembly.
a. Remove the PCI riser-card assembly that contains the SAS/SATA adapter (see “Removing a
PCI riser-card assembly” on page 168).
b. Remove the SAS/SATA adapter from the PCI riser card assembly (see “Removing an adapter”
on page 175).

184 Lenovo System x3550 M5 Installation and Service Guide

If you are instructed to return the SAS/SATA adapter, follow all packaging instructions, and use any
packaging materials for shipping that are supplied to you.

Replacing a ServeRAID SAS/SATA controller

Use this information to replace a ServeRAID SAS/SATA controller.

The ServeRAID SAS/SATA controller can be installed in the dedicated connector on the system board or PCI
riser-card slots (see “System-board internal connectors” on page 26 for the location of the connectors). To
install a SAS/SATA adapter, complete the following steps:

Depending on the server model, the server comes with either a ServeRAID M5210, a ServeRAID M1215, a
ServeRAID N2215, or a ServeRAID M5225 SAS/SATA adapter installed.

Note: Remove the PCI bracket that comes with either the ServeRAID M5210, ServeRAID M1215, or
ServeRAID M5225 adapter before installing it in the dedicated connector on the system board.

You can replace the ServeRAID controller with another supported ServeRAID controller. For a list of
supported ServeRAID controllers, see http://www.lenovo.com/ serverproven/.

Notes:
• For brevity, in this documentation the ServeRAID SAS/SATA controller is often referred to as the SAS/
SATA adapter or the ServeRAID adapter.
• If possible, back up or record your RAID configuration information before replacing the adapter. See the
documentation for your RAID adapter for information and instructions. Documentation for ServeRAID
adapters can be downloaded from http://www.lenovo.com/support.

Step 1. Read the safety information that begins on “Safety” on page v and “Installation guidelines” on page
118.
Step 2. Turn off the server and peripheral devices and disconnect all power cords.
Step 3. Remove the cover (see “Removing the cover” on page 121).
Step 4. If you are installing a new or replacement SAS/SATA adapter, touch the static-protective package
that contains the new SAS/SATA adapter to any unpainted metal surface on the server. Then,
remove the new SAS/SATA adapter from the package.
Step 5. Align the SAS/SATA adapter so that the keys align correctly with the connector on the system
board.
Step 6. Insert the SAS/SATA adapter in the dedicated connector on the system board or the PCI riser-card
assembly slot.

Attention:
1. Incomplete insertion might cause damage to the server or the adapter.
2. Please note the order and position of the cables to the RAID card prior to service.
Misconnecting the hard disk drive cables may result in a lost RAID array.

Steps for inserting a SAS/SATA adapter in the dedicated connector on the system board
a. Insert the SAS/SATA adapter into the RAID connector on the system board until it is firmly
seated. The retention brackets secure the SAS/SATA adapter in place when the adapter is
firmly seated into the connector.

Chapter 5. Removing and replacing components 185

 Retention bracket

RAID controller
connector
Retention bracket

Figure 109. ServeRAID adapter installation

Note: Remove the PCI bracket that comes with either the ServeRAID M5210, ServeRAID
M1215, or ServeRAID N2215 adapter before installing it in the dedicated connector on the
system board.

Steps for inserting a SAS/SATA adapter in the dedicated connector on the PCI riser-card
assembly slot.
a. Remove the PCI riser-card assembly that you wish to install the SAS/SATA adapter into (see
“Removing a PCI riser-card assembly” on page 168).
b. Insert the SAS/SATA adapter into the PCI riser card assembly (see “Replacing an adapter” on
page 177).
c. Insert the PCI riser card assembly into the system board (see “Replacing a PCI riser-card
assembly” on page 170).
Step 7. Route the backplane signal cables. The following illustrations apply to SAS/SATA adapters that are
inserted into the dedicated connector on the system board

186 Lenovo System x3550 M5 Installation and Service Guide

SAS/SATA
configuration
connector

SAS/SATA power
connector

SAS/SATA configuration
and power cable
SAS/SATA signal
cable

Figure 110. ServeRAID adapter cable routing for four hot-swap 3.5-inch hard disk drive configuration

Chapter 5. Removing and replacing components 187

 SAS/SATA
configuration
connector

SAS/SATA power
connector

SAS/SATA configuration
and power cable
SAS/SATA signal
cable

Figure 111. ServeRAID adapter cable routing for eight hot-swap 2.5-inch hard disk drive configuration

188 Lenovo System x3550 M5 Installation and Service Guide

 SAS/SATA power cable

SAS/SATA
configuration
connector

SAS/SATA power
connector

SAS/SATA signal
cables

SAS/SATA power cable

Figure 112. ServeRAID adapter cable routing for ten hot-swap 2.5-inch hard disk drive configuration

Step 8. Connect the signal cables to the SAS/SATA adapter.

Step 9. Reconnect any cables that you removed.
Step 10. Replace PCI riser-card assembly 1 if you have removed it earlier (see “Replacing a PCI riser-card
assembly” on page 170).
Step 11. Reinstall the cover (see “Replacing the cover” on page 122).
Step 12. Turn on the peripheral devices and the server.
Step 13. Import your RAID configuration to the replacement ServeRAID adapter as a foreign configuration.
See the ServeRAID-M Software User Guide at https://www-947.ibm.com/support/entry/portal/
docdisplay?lndocid=migr-5086126 for instructions.

Note: When you restart the server, you are prompted to import the existing RAID configuration to the new
ServeRAID adapter.

Removing the ServeRAID adapter memory module

Use this information to remove the ServeRAID adapter memory module.

To remove the ServeRAID adapter memory module, complete the following steps:

Step 1. Read the safety information that begins on “Safety” on page v and “Installation guidelines” on page
118.

Chapter 5. Removing and replacing components 189

Step 2. Turn off the server and peripheral devices and disconnect all power cords.
Step 3. Remove the cover (see “Removing the cover” on page 121).
Step 4. Remove the ServeRAID SAS/SATA controller (see “Removing a ServeRAID SAS/SATA controller”
on page 184).
Step 5. Press the retention tabs away from the memory module; then, grasp the memory module and lift to
remove it from the connector on the ServeRAID adapter.

ServeRAID adapter ServeRAID

memory module

Retention
bracket

Figure 113. ServeRAID memory module removal

If you are instructed to return the memory module, follow all packaging instructions, and use any packaging
materials for shipping that are supplied to you.

Replacing the ServeRAID adapter memory module

Use this information to replace the ServeRAID adapter memory module.

To install the ServeRAID adapter memory module, complete the following steps:

Step 1. Read the safety information that begins on “Safety” on page v and “Installation guidelines” on page
118.
Step 2. Turn off the server and peripheral devices and disconnect all power cords.
Step 3. Remove the cover (see “Removing the cover” on page 121).
Step 4. Remove the ServeRAID SAS/SATA controller (see “Removing a ServeRAID SAS/SATA controller”
on page 184).
Step 5. Align the memory module with the connector on the ServeRAID adapter and push it into the
connector until it is firmly seated.

190 Lenovo System x3550 M5 Installation and Service Guide

 ServeRAID adapter ServeRAID
memory module

Retention
bracket

Figure 114. ServeRAID memory module installation

Step 6. Reinstall the ServeRAID SAS/SATA controller (see “Replacing a ServeRAID SAS/SATA controller”
on page 185).
Step 7. Reconnect the power cords and any cables that you removed.
Step 8. Reinstall the cover (see “Replacing the cover” on page 122).
Step 9. Slide the server into the rack.
Step 10. Turn on the peripheral devices and the server.

Removing a thermal kit (hot-swap fan)

Use this information to remove a thermal kit (hot-swap fan).

Attention: It is not necessary to disconnect the power when removing the hot-swap fan. To ensure proper
server operation, replace a failed hot-swap fan within 30 seconds.

To remove a hot-swap-fan, complete the following steps:

Step 1. Read the safety information that begins on “Safety” on page v and “Installation guidelines” on page
118.
Step 2. Remove the cover (see “Removing the cover” on page 121).
Step 3. Grasp the orange fan tabs on both ends of the fan and slowly lift it out of the chassis.

Chapter 5. Removing and replacing components 191

 Fan tabs

Fan 8

Fan connector on
the system board

Figure 115. Fan removal

If you are instructed to return the fan, follow all of the packaging instructions, and use any packaging
materials for shipping that are supplied to you.

Replacing a thermal kit (hot-swap fan)

Use this information to replace a thermal kit (hot-swap fan)

The server comes standard with five or six dual-motor hot-swap cooling fans. When there is one
microprocessor installed, install fan 1, 2, 3, 5, and 7 for 3.5-inch-drive server model, and install fan 1, 2, 3, 4,
5, and 7 for 2.5-inch-drive server model.

Attention: To ensure proper operation, replace a failed hot-swap fan within 30 seconds.

To replace a hot-swap fan, complete the following steps:

Step 1. Read the safety information that begins on “Safety” on page v and “Installation guidelines” on page
118.
Step 2. Remove the cover (see “Removing the cover” on page 121).
Step 3. Touch the static-protective package that contains the new fan to any unpainted metal surface on
the server. Then, remove the new fan from the package.
Step 4. Orient the fan over the fan slot in the fan assembly bracket so that the fan connector aligns with the
connector on the system board.

192 Lenovo System x3550 M5 Installation and Service Guide

 Fan tabs

Fan connector on
the system board

Figure 116. Fan installation (1)

Step 5. Insert the fan into the fan slot in the fan assembly bracket and press it down until it is seated
correctly in the slot and the fan connector is installed correctly to the connector on the system
board.

Figure 117. Fan installation (2)

Note: Make sure that the newly-installed fan aligns horizontally with other correctly-seated fans for
proper installation.
Step 6. Reinstall the cover (see “Replacing the cover” on page 122).
Step 7. Slide the server into the rack.

Chapter 5. Removing and replacing components 193

Removing a power supply
Use this information to remove a power supply.

Removing a hot-swap ac power supply

Use this information to remove a hot-swap ac power supply.

When you remove or install a hot-swap power supply, observe the following precautions.

Statement 5

CAUTION:
The power control button on the device and the power switch on the power supply do not turn off the
electrical current supplied to the device. The device also might have more than one power cord. To
remove all electrical current from the device, ensure that all power cords are disconnected from the
power source.

2
1
Statement 8

CAUTION:
Never remove the cover on a power supply or any part that has the following label attached.

Hazardous voltage, current, and energy levels are present inside any component that has this label
attached. There are no serviceable parts inside these components. If you suspect a problem with one
of these parts, contact a service technician.

To remove a hot-swap ac power supply, complete the following steps:

194 Lenovo System x3550 M5 Installation and Service Guide

Step 1. Read the safety information that begins on “Safety” on page v and “Installation guidelines” on page
118.
Step 2. If only one power supply is installed, turn off the server and peripheral devices and disconnect all
power cords.
Step 3. If the server is in a rack, at the back of the server, pull back the cable management arm to gain
access to the rear of the server and the power supply.
Step 4. Press and hold the release tab to the left. Grasp the handle and pull the power supply out of the
server.

Power
supply
filler

Power
supply
Power
supply
release tab

Figure 118. Power supply removal

If you are instructed to return the power supply, follow all packaging instructions, and use any packaging
materials for shipping that are supplied to you.

Removing a hot-swap dc power supply

Use this information to remove a hot-swap dc power supply.

When you remove or install a hot-swap dc power supply, observe the following precautions.

Statement 29

CAUTION: This equipment is designed to permit the connection of the earthed conductor of the dc supply
circuit to the earthing conductor at the equipment.

This equipment is designed to permit the connection of the earthed conductor of the dc supply circuit to the
earthing conductor at the equipment. If this connection is made, all of the following conditions must be met:
• This equipment shall be connected directly to the dc supply system earthing electrode conductor or to a
bonding jumper from an earthing terminal bar or bus to which the dc supply system earthing electrode
conductor is connected.

Chapter 5. Removing and replacing components 195

• This equipment shall be located in the same immediate area (such as, adjacent cabinets) as any other
equipment that has a connection between the earthed conductor of the same dc supply circuit and the
earthing conductor, and also the point of earthing of the dc system. The dc system shall not be earthed
elsewhere.
• The dc supply source shall be located within the same premises as this equipment.
• Switching or disconnecting devices shall not be in the earthed circuit conductor between the dc source
and the point of connection of the earthing electrode conductor.

Statement 31

DANGER

Electrical current from power, telephone, and communication cables is hazardous.

To avoid a shock hazard:
• Do not connect or disconnect any cables or perform installation, maintenance, or reconfiguration
of this product during an electrical storm.
• Connect all power cords to a properly wired and grounded power source.
• Connect to properly wired power sources any equipment that will be attached to this product.
• When possible, use one hand only to connect or disconnect signal cables.
• Never turn on any equipment when there is evidence of fire, water, or structural damage.
• Disconnect the attached ac power cords, dc power sources, network connections,
telecommunications systems, and serial cables before you open the device covers, unless you
are instructed otherwise in the installation and configuration procedures.
• Connect and disconnect cables as described in the following table when you install, move, or
open covers on this product or attached devices.

To Connect: To Disconnect:

1. Turn OFF all power sources and equipment that is to 1. Turn OFF all power sources and equipment that is to
be attached to this product. be attached to this product.
2. Attach signal cables to the product. • For ac systems, remove all power cords from the
3. Attach power cords to the product. chassis power receptacles or interrupt power at
the ac power distribution unit.
• For ac systems, use appliance inlets.
• For dc systems, disconnect dc power sources at
• For dc systems, ensure correct polarity of -48 V dc the breaker panel or by turning off the power
connections: RTN is + and -48 V dc is -. Earth source. Then, remove the dc cables.
ground should use a two-hole lug for safety.
2. Remove the signal cables from the connectors.
4. Attach signal cables to other devices.
3. Remove all cables from the devices.
5. Connect power cords to their sources.
6. Turn ON all the power sources.

Statement 33

196 Lenovo System x3550 M5 Installation and Service Guide

CAUTION:
This product does not provide a power-control button. Turning off blades or removing power modules
and I/O modules does not turn off electrical current to the product. The product also might have more
than one power cord. To remove all electrical current from the product, make sure that all power
cords are disconnected from the power source.

Statement 34

CAUTION:
To reduce the risk of electric shock or energy hazards:
• This equipment must be installed by trained service personnel in a restricted-access location, as
defined by the NEC and IEC 60950-1, First Edition, The Standard for Safety of Information
Technology Equipment.
• Connect the equipment to a properly grounded safety extra low voltage (SELV) source. A SELV
source is a secondary circuit that is designed so that normal and single fault conditions do not
cause the voltages to exceed a safe level (60 V direct current).
• Incorporate a readily available approved and rated disconnect device in the field wiring.
• See the specifications in the product documentation for the required circuit-breaker rating for
branch circuit overcurrent protection.
• Use copper wire conductors only. See the specifications in the product documentation for the
required wire size.
• See the specifications in the product documentation for the required torque values for the wiring-
terminal screws.

Important: Before you use the product, be sure to read the multilingual safety instructions at:
https://support.lenovo.com/documents/LNVO-DOCS

To remove a hot-swap dc power supply, complete the following steps:

Step 1. Read the safety information that begins on page “Safety” on page v and “Installation guidelines” on
page 118.
Step 2. If only one power supply is installed, turn off the server and peripheral devices and disconnect all
power cords.

Chapter 5. Removing and replacing components 197

Step 3. If the server is in a rack, at the back of the server, pull back the cable management arm to gain
access to the rear of the server and the power supply.
Step 4. Press and hold the release tab to the left. Grasp the handle and pull the power supply out of the
server.

Power
supply
filler

Power
supply
Power
supply
release tab

Figure 119. Power supply removal

If you are instructed to return the power supply, follow all packaging instructions, and use any packaging
materials for shipping that are supplied to you.

Replacing a power supply

Use this information to replace a power supply.

Replacing a hot-swap ac power supply

Use this information to replace a hot-swap ac power supply.

The following notes describe the type of power supply that the server supports and other information that
you must consider when you install a power supply:
• Before you install an additional power supply or replace a power supply with one of a different wattage,
you may use the Power Configurator utility to determine current system power consumption. For more
information and to download the utility, go to https://support.lenovo.com/solutions/lnvo-pwrconf.
• The server comes with one hot-swap 12-volt output power supply that connects to power supply bay 1.
The input voltage is 100-127 V ac or 200-240 V ac auto-sensing.
• Power supplies in the server must be with the same power rating or wattage to ensure that the server will
operate correctly. For example, you cannot mix 550-watt, 750-watt, 900-watt or 1500-watt power
supplies in the server.
• You cannot mix high-efficiency and non-high-efficiency power supplies in the server.
• Power supply 1 is the default/primary power supply. If power supply 1 fails, you must replace the power
supply with the same wattage immediately.
• You can order an optional power supply for redundancy.

198 Lenovo System x3550 M5 Installation and Service Guide

• These power supplies are designed for parallel operation. In the event of a power-supply failure, the
redundant power supply continues to power the system. The server supports a maximum of two power
supplies.

Statement 5

CAUTION:
The power control button on the device and the power switch on the power supply do not turn off the
electrical current supplied to the device. The device also might have more than one power cord. To
remove all electrical current from the device, ensure that all power cords are disconnected from the
power source.

2
1
Statement 8

CAUTION:
Never remove the cover on a power supply or any part that has the following label attached.

Hazardous voltage, current, and energy levels are present inside any component that has this label
attached. There are no serviceable parts inside these components. If you suspect a problem with one
of these parts, contact a service technician.

To install a hot-swap ac power supply, complete the following steps:

Step 1. Read the safety information that begins on “Safety” on page v and “Installation guidelines” on page
118.
Step 2. Touch the static-protective package that contains the hot-swap power supply to any unpainted
metal surface on the server; then, remove the power supply from the package and place it on a
static-protective surface.

Chapter 5. Removing and replacing components 199

Step 3. If you are installing a hot-swap power supply into an empty bay, remove the power-supply filler
from the power-supply bay.

Power
supply
filler

Power
supply
Power
supply
release tab

Figure 120. Power supply installation

Step 4. Grasp the handle on the rear of the power supply and slide the power supply forward into the
power-supply bay until it clicks. Make sure that the power supply connects firmly into the power-
supply connector.

Attention: Do not mix 550-watt, 750-watt, 900-watt or 1500-watt power supplies in the server.
Step 5. Route the power cord through the handle and cable tie if any, so that it does not accidentally
become unplugged.
Step 6. Connect the power cord for the new power supply to the power-cord connector on the power
supply.
Step 7. Connect the other end of the power cord to a properly grounded electrical outlet.
Step 8. Make sure that the ac power LED and the dc power LED on the ac power supply are lit, indicating
that the power supply is operating correctly. The two green LEDs are to the right of the power-cord
connector.
Step 9. If you are replacing a power supply to the server, attach the redundant power information label that
comes with this option on the server cover near the power supplies.

Figure 121. Example label

Replacing a hot-swap dc power supply

Use this information to replace a hot-swap dc power supply.

The following notes describe the type of power supply that the server supports and other information that
you must consider when you install a power supply:

200 Lenovo System x3550 M5 Installation and Service Guide

• Before you install an additional power supply or replace a power supply with one of a different wattage,
you may use the Power Configurator utility to determine current system power consumption. For more
information and to download the utility, go to https://support.lenovo.com/solutions/lnvo-pwrconf.
• The server comes with one hot-swap 12-volt output power supply that connects to power supply bay 1.
The input voltage is -48 V dc or -60 V dc auto-sensing.
• Before you install a dc power supply in the server, you must remove all ac power supplies. Do not use
both ac and dc power supplies in the same server. Install up to two dc power supplies or up to two ac
power supplies, but not a combination.
• Power supply 1 is the default/primary power supply. If power supply 1 fails, you must replace the power
supply with the same wattage immediately.
• You can order an optional power supply for redundancy.
• These power supplies are designed for parallel operation. In the event of a power-supply failure, the
redundant power supply continues to power the system. The server supports a maximum of two power
supplies.
• It is the customer's responsibility to supply the necessary power cable. To reduce the risk of electric
shock or energy hazards:
– Use a proper circuit breaker.
– Use 4 mm2 (10 AWG) at 90° C copper wire.
– Torque the wiring-terminal screws to 0.50 ~ 0.60 newton-meters (4.43 ~ 5.31 inch-pounds).
For more information, see Statement 34 below.
• If the power source requires ring terminals, you must use a crimping tool to install the ring terminals to the
power cord wires. The ring terminals must be UL approved and must accommodate the wire that is
described in the above-mentioned note.

Statement 29:

CAUTION:
This equipment is designed to permit the connection of the earthed conductor of the dc supply circuit
to the earthing conductor at the equipment.

This equipment is designed to permit the connection of the earthed conductor of the dc supply circuit to the
earthing conductor at the equipment. If this connection is made, all of the following conditions must be met:
• This equipment shall be connected directly to the dc supply system earthing electrode conductor or to a
bonding jumper from an earthing terminal bar or bus to which the dc supply system earthing electrode
conductor is connected.
• This equipment shall be located in the same immediate area (such as, adjacent cabinets) as any other
equipment that has a connection between the earthed conductor of the same dc supply circuit and the
earthing conductor, and also the point of earthing of the dc system. The dc system shall not be earthed
elsewhere.
• The dc supply source shall be located within the same premises as this equipment.
• Switching or disconnecting devices shall not be in the earthed circuit conductor between the dc source
and the point of connection of the earthing electrode conductor.

Statement 31

Chapter 5. Removing and replacing components 201

 DANGER

Electrical current from power, telephone, and communication cables is hazardous.

To avoid a shock hazard:
• Do not connect or disconnect any cables or perform installation, maintenance, or reconfiguration
of this product during an electrical storm.
• Connect all power cords to a properly wired and grounded power source.
• Connect to properly wired power sources any equipment that will be attached to this product.
• When possible, use one hand only to connect or disconnect signal cables.
• Never turn on any equipment when there is evidence of fire, water, or structural damage.
• Disconnect the attached ac power cords, dc power sources, network connections,
telecommunications systems, and serial cables before you open the device covers, unless you
are instructed otherwise in the installation and configuration procedures.
• Connect and disconnect cables as described in the following table when you install, move, or
open covers on this product or attached devices.

To Connect: To Disconnect:

1. Turn OFF all power sources and equipment that is to 1. Turn OFF all power sources and equipment that is to
be attached to this product. be attached to this product.
2. Attach signal cables to the product. • For ac systems, remove all power cords from the
3. Attach power cords to the product. chassis power receptacles or interrupt power at
the ac power distribution unit.
• For ac systems, use appliance inlets.
• For dc systems, disconnect dc power sources at
• For dc systems, ensure correct polarity of -48 V dc the breaker panel or by turning off the power
connections: RTN is + and -48 V dc is -. Earth source. Then, remove the dc cables.
ground should use a two-hole lug for safety.
2. Remove the signal cables from the connectors.
4. Attach signal cables to other devices.
3. Remove all cables from the devices.
5. Connect power cords to their sources.
6. Turn ON all the power sources.

Statement 33

CAUTION:
This product does not provide a power-control button. Turning off blades or removing power modules
and I/O modules does not turn off electrical current to the product. The product also might have more
than one power cord. To remove all electrical current from the product, make sure that all power
cords are disconnected from the power source.

202 Lenovo System x3550 M5 Installation and Service Guide

Statement 34

CAUTION:
To reduce the risk of electric shock or energy hazards:
• This equipment must be installed by trained service personnel in a restricted-access location, as
defined by the NEC and IEC 60950-1, First Edition, The Standard for Safety of Information
Technology Equipment.
• Connect the equipment to a properly grounded safety extra low voltage (SELV) source. A SELV
source is a secondary circuit that is designed so that normal and single fault conditions do not
cause the voltages to exceed a safe level (60 V direct current).
• Incorporate a readily available approved and rated disconnect device in the field wiring.
• See the specifications in the product documentation for the required circuit-breaker rating for
branch circuit overcurrent protection.
• Use copper wire conductors only. See the specifications in the product documentation for the
required wire size.
• See the specifications in the product documentation for the required torque values for the wiring-
terminal screws.

Important: Before you use the product, be sure to read the multilingual safety instructions at:
https://support.lenovo.com/documents/LNVO-DOCS

To install a hot-swap dc power supply, complete the following steps:

Attention: Only trained service personnel other than Lenovo service technicians are authorized to install and
remove the -48 volt dc power supply, and make the connections to and disconnections from the -48 volt dc
power source. Lenovo service technicians are not certified or authorized to install or remove the -48 volt
power cable. The customer is responsible for ensuring that only trained service personnel install or remove
the -48 volt power cable.

Step 1. Read the safety information that begins on “Safety” on page v and “Installation guidelines” on page
118.
Step 2. Touch the static-protective package that contains the hot-swap power supply to any unpainted
metal surface on the server; then, remove the power supply from the package and place it on a
static-protective surface.
Step 3. Turn off the circuit breaker for the dc power source to which the new power supply will be
connected. Disconnect the power cord from the dc power source.
Step 4. Attach the dc power cable to the new power supply.

Chapter 5. Removing and replacing components 203

 Power input LED

Power output LED

Power error LED

-48V return Ground -48V

Figure 122. dc power supply rear view

Step 5. If you are installing a hot-swap power supply into an empty bay, remove the power-supply filler
from the power-supply bay.

Power
supply
filler

Power
supply
Power
supply
release tab

Figure 123. Power supply installation

Step 6. Grasp the handle on the rear of the power supply and slide the power supply forward into the
power-supply bay until it clicks. Make sure that the power supply connects firmly into the power-
supply connector.
Step 7. Route the power cord through the handle and cable tie if any, so that it does not accidentally
become unplugged.
Step 8. Connect the other ends of the dc power cable to the dc power source. Cut the wires to the correct
length, but do not cut them shorter than 150 mm (6 inch). If the power source requires ring
terminals, you must use a crimping tool to install the ring terminals to the power cord wires. The
ring terminals must be UL approved and must accommodate the wires that are described above.
The minimum nominal thread diameter of a pillar or stud type of terminal must be 4 mm; for a screw
type of terminal the diameter must be 5.0 mm.
Step 9. Turn on the circuit breaker for the dc power source to which the new power supply is connected.

204 Lenovo System x3550 M5 Installation and Service Guide

Step 10. Make sure that the green power LEDs on the power supply are lit, indicating that the power supply
is operating correctly.
Step 11. If you are replacing a power supply to the server, attach the redundant power information label that
comes with this option on the server cover near the power supplies.

Figure 124. Redundant power information label

Removing a hot-swap hard disk drive backplane

Use this information to remove a hot-swap hard disk drive backplane.

To remove the hot-swap hard disk drive backplane, complete the following steps:

Step 1. Read the safety information that begins on “Safety” on page v and “Installation guidelines” on page
118.
Step 2. Turn off the server and peripheral devices and disconnect the power cords and all external cables,
if necessary.
Step 3. Remove the cover (see “Removing the cover” on page 121).
Step 4. Remove the filler panels from the drive bay.
Step 5. Pull the hard disk drives out of the server slightly to disengage them from the hard disk drive
backplane (see “Removing hot-swap hard disk drives” on page 137).
Step 6. Remove the hot-swap hard disk drive backplane. Based on the server configuration, the hot-swap
hard disk drive backplane may appear as either of the following four.

Steps for removing a 4 x 2.5-inch hot-swap hard disk drive backplane

Note: Two 4 x 2.5-inch hot-swap hard disk drive backplanes are used for the eight 2.5-inch hard
disk drive server configuration.
a. Carefully lift the backplane out of the chassis by pulling outwards and lifting it up.

Chapter 5. Removing and replacing components 205

 4 x 2.5-inch hard disk drive backplane

Figure 125. 4 x 2.5-inch hot-swap hard disk drive backplane removal

Step for removing a 10 x 2.5-inch hot-swap hard disk drive backplane

a. Carefully lift the backplane out of the chassis by pulling outwards and lifting it up.

10 x 2.5-inch hard disk drive backplane

Figure 126. 10 x 2.5-inch hot-swap hard disk drive backplane removal

206 Lenovo System x3550 M5 Installation and Service Guide

 Steps for removing a 4 x 3.5-inch hot-swap hard disk drive backplane
a. Lift the release latches that secure the backplane to the chassis.
b. Carefully lift the backplane out of the chassis by pulling outwards and lifting it up.

4 x 3.5-inch hard disk drive backplane

Figure 127. 4 x 3.5-inch hot-swap hard disk drive backplane removal

Step 7. Disconnect all cables from the hard disk drive backplane.

If you are instructed to return the hard disk drive backplane, follow all packaging instructions, and use any
packaging materials for shipping that are supplied to you.

Replacing a hot-swap hard disk drive backplane

Use this information to replace a hot-swap hard disk drive backplane.

To install the replacement hot-swap hard disk drive backplane, complete the following steps:

Step 1. Read the safety information that begins on “Safety” on page v and “Installation guidelines” on page
118.
Step 2. Reconnect the cables to the hard disk drive backplane.
Step 3. Install the hot-swap hard disk drive backplane. Based on the server configuration, the hot-swap
hard disk drive backplane may appear as either of the following four.

Steps for installing a 4 x 2.5-inch hot-swap hard disk drive backplane.

Note: Two 4 x 2.5-inch hot-swap hard disk drive backplanes are used for the eight 2.5-inch hard
disk drive server configuration.
a. Align the backplane with the slots on the chassis.

Chapter 5. Removing and replacing components 207

 b. Carefully lower the hard disk drive backplane until it is fully seated in the chassis.

4 x 2.5-inch hard disk drive backplane

Figure 128. 4 x 2.5-inch hot-swap hard disk drive backplane installation

Steps for installing a 10 x 2.5-inch hot-swap hard disk drive backplane.

a. Align the backplane with the slots on the chassis.
b. Carefully lower the hard disk drive backplane until it is fully seated in the chassis.

208 Lenovo System x3550 M5 Installation and Service Guide

 10 x 2.5-inch hard disk drive backplane

Figure 129. 10 x 2.5-inch hot-swap hard disk drive backplane installation

Steps for installing a 4 x 3.5-inch hot-swap hard disk drive backplane.

a. Carefully lower the hard disk drive backplane until it is fully seated in the chassis.
b. Secure the backplane to the chassis by pressing the release latches.

Chapter 5. Removing and replacing components 209

 4 x 3.5-inch hard disk drive backplane

Figure 130. 4 x 3.5-inch hot-swap hard disk drive backplane installation

Step 4. Route the signal cable from the drive backplane along the chassis and connect it to the SAS/SATA
controller connectors. Then, route the power cable and the configuration cable from the drive
backplane along the chassis and connect it to the SAS/SATA power connector and SAS/SATA
configuration connector. The following illustration shows the cable routing and connectors for the
2.5-inch and 3.5-inch hot-swap backplanes.

210 Lenovo System x3550 M5 Installation and Service Guide

SAS/SATA
configuration
connector

SAS/SATA power
connector

SAS/SATA configuration
and power cable
SAS/SATA signal
cable

Figure 131. 8 x 2.5-inch hot-swap backplane cable connection

Chapter 5. Removing and replacing components 211

 SAS/SATA power cable

SAS/SATA
configuration
connector

SAS/SATA power
connector

SAS/SATA signal
cables

SAS/SATA power cable

Figure 132. 10 x 2.5-inch hot-swap backplane cable connection

212 Lenovo System x3550 M5 Installation and Service Guide

 SAS/SATA power cable

SAS/SATA
configuration
connector

SAS/SATA power
connector

SAS/SATA signal
cables

SAS/SATA power cable

Figure 133. 12 x 2.5-inch hot-swap backplane cable connection

Chapter 5. Removing and replacing components 213

 SAS/SATA
configuration
connector

SAS/SATA power
connector

SAS/SATA configuration
and power cable
SAS/SATA signal
cable

Figure 134. 4 x 3.5-inch hot-swap hard disk drive backplane installation

Step 5. Reinstall the hard disk drives and filler panels (see “Replacing hot-swap hard disk drives” on page
138).
Step 6. Reinstall the cover (see “Replacing the cover” on page 122).
Step 7. Slide the server into the rack.
Step 8. Reconnect the power cords and any cables that you removed.
Step 9. Turn on the peripheral devices and the server.

Removing a simple-swap hard disk drive backplate

Use this information to remove a simple-swap hard disk drive backplate.

To remove a simple-swap hard disk drive backplate assembly, complete the following steps:

Note: The ten 2.5-inch simple-swap hard disk drive model is not supported.

Step 1. Read the safety information that begins on “Safety” on page v and “Installation guidelines” on page
118.
Step 2. Turn off the server and peripheral devices and disconnect all power cords.
Step 3. Remove the cover (see “Removing the cover” on page 121).
Step 4. Remove the filler panels from the drive bay.

214 Lenovo System x3550 M5 Installation and Service Guide

Step 5. Slide the blue release tab to the right with one finger while using another finger to grasp the black
drive handle and pull the hard disk drives out of the server slightly to disengage them from the hard
disk drive backplate (see “Removing simple-swap hard disk drives” on page 139).
Step 6. Remove the simple-swap hard disk drive backplate assembly. Based on the server configuration,
the simple-swap hard disk drive backplate assembly may appear as either of the following two.

Steps for removing a 4 x 2.5-inch simple-swap hard disk drive backplate assembly.

Note: Two 4 x 2.5-inch simple-swap hard disk drive backplate assemblies are used for the eight
2.5-inch hard disk drive server configuration.
a. Carefully lift the backplate assembly out of the chassis by pulling outwards and lifting it up.

4 x 2.5-inch hard disk drive backplate

Figure 135. 4 x 2.5-inch simple-swap hard disk drive backplate assembly removal

Steps for removing a 4 x 3.5-inch simple-swap hard disk drive backplate.

a. Lift the release latches that secure the backplate assembly to the chassis.
b. Carefully lift the backplate assembly out of the chassis by pulling outwards and lifting it up.

Chapter 5. Removing and replacing components 215

 4 x 3.5-inch hard disk drive backplate

Figure 136. 4 x 3.5-inch simple-swap hard disk drive backplate assembly removal

Step 7. Disconnect the power and signal cables from the system board.

If you are instructed to return the hard disk drive backplate assembly, follow all packaging instructions, and
use any packaging materials for shipping that are supplied to you.

Replacing a simple-swap hard disk drive backplate

Use this information to replace a simple-swap hard disk drive backplate.

To install the replacement simple-swap hard disk drive backplate assembly, complete the following steps:

Note: The ten 2.5-inch simple-swap hard disk drive model is not supported.

Step 1. Read the safety information that begins on “Safety” on page v and “Installation guidelines” on page
118.
Step 2. Install the simple-swap hard disk drive backplate assembly. Based on the server configuration, the
simple-swap hard disk drive backplate assembly may appear as either of the following two.

Steps for installing a 4 x 2.5-inch simple-swap hard disk drive backplate assembly.

Note: Two 4 x 2.5-inch simple-swap hard disk drive backplate assemblies are used for the eight
2.5-inch hard disk drive server configuration.
a. Align the backplate assembly with the slots on the chassis.
b. Carefully lower the backplate assembly into the chassis until it is seated firmly.

216 Lenovo System x3550 M5 Installation and Service Guide

 4 x 2.5-inch hard disk drive backplate

Figure 137. 4 x 2.5-inch simple-swap hard disk drive backplate assembly installation

Steps for installing a 4 x 3.5-inch simple-swap hard disk drive backplate assembly.
a. Carefully lower the backplate assembly into the chassis until it is seated firmly.
b. Secure the backplate assembly to the chassis by pressing the release latches.

4 x 3.5-inch hard disk drive backplate

Figure 138. 4 x 3.5-inch simple-swap hard disk drive backplate assembly installation

Chapter 5. Removing and replacing components 217

Step 3. Connect the signal and power cables to the system board. Route the signal cable from the drive
backplane along the chassis and connect it to the SAS/SATA signal connector. Then, route the
power cable from the drive backplate assembly along the chassis and connect it to the simple-
swap SATA power connector. The following illustration shows the cable routing and connectors
for the 2.5-inch and 3.5-inch backplate assemblies.

SAS/SATA power
connector

SAS/SATA power cable

SAS/SATA signal
cables

Figure 139. 8 x 2.5-inch simple-swap backplate assembly cable connection

218 Lenovo System x3550 M5 Installation and Service Guide

 SAS/SATA power
connector

SAS/SATA power cable

SAS/SATA signal
cable

Figure 140. 4 x 3.5-inch simple-swap backplate assembly cable connection

Step 4. Reinstall the hard disk drives and filler panels (see “Replacing simple-swap hard disk drives” on
page 140).
Step 5. Reinstall the cover (see “Replacing the cover” on page 122).
Step 6. Slide the server into the rack.
Step 7. Reconnect the power cords and any cables that you removed.
Step 8. Turn on the peripheral devices and the server.

Removing a USB embedded hypervisor flash device

Use this information to remove a USB embedded hypervisor flash device.

To remove a USB hypervisor flash device, complete the following steps:

Step 1. Read the safety information that begins on “Safety” on page v and “Installation guidelines” on page
118.
Step 2. Turn off the server and peripheral devices and disconnect the power cords.
Step 3. Remove the cover (see “Removing the cover” on page 121).
Step 4. Grasp the flash device and pull to remove it from the connector.

Chapter 5. Removing and replacing components 219

 Figure 141. USB hypervisor flash device removal

If you are instructed to return the flash device, follow all packaging instructions, and use any packaging
materials for shipping that are supplied to you.

Replacing a USB embedded hypervisor flash device

Use this information to replace a USB embedded hypervisor flash device.

To install a USB hypervisor flash device, complete the following steps:

Step 1. Read the safety information that begins on “Safety” on page v and “Installation guidelines” on page
118.
Step 2. Turn off the server and peripheral devices and disconnect the power cords.
Step 3. Remove the cover (see “Removing the cover” on page 121).
Step 4. Align the flash device with the connector on the system board and push it into the USB connector
until it is firmly seated.

220 Lenovo System x3550 M5 Installation and Service Guide

 Figure 142. USB hypervisor flash device installation

Step 5. Reconnect the power cords and any cables that you removed.
Step 6. Reinstall the cover (see “Replacing the cover” on page 122).
Step 7. Slide the server into the rack.
Step 8. Turn on the peripheral devices and the server.

Removing the system battery

Use this information to remove the system battery.

The following notes describe information that you must consider when replacing the battery.
• Lenovo has designed this product with your safety in mind. The lithium battery must be handled correctly
to avoid possible danger. If you replace the battery, you must adhere to the following instructions.

Note: In the U. S., call 1-800-IBM-4333 for information about battery disposal.
• If you replace the original lithium battery with a heavy-metal battery or a battery with heavy-metal
components, be aware of the following environmental consideration. Batteries and accumulators that
contain heavy metals must not be disposed of with normal domestic waste. They will be taken back free
of charge by the manufacturer, distributor, or representative, to be recycled or disposed of in a proper
manner.
• To order replacement batteries, call 1-800-IBM-SERV within the United States, and 1-800-465-7999 or 1-
800-465-6666 within Canada. Outside the U.S. and Canada, contact your Lenovo sales representative or
Lenovo reseller.

Note: After you replace the battery, you must reconfigure the server and reset the system date and time.
Statement 2

CAUTION:

Chapter 5. Removing and replacing components 221

 When replacing the lithium battery, use only Part Number 33F8354 or an equivalent type battery
recommended by the manufacturer. If your system has a module containing a lithium battery,
replace it only with the same module type made by the same manufacturer. The battery contains
lithium and can explode if not properly used, handled, or disposed of.

Do not:
– Throw or immerse into water
– Heat to more than 100°C (212°F)
– Repair or disassemble

Dispose of the battery as required by local ordinances or regulations.

To remove the system battery, complete the following steps:

Step 1. Read the safety information that begins on “Safety” on page v and “Installation guidelines” on page
118.
Step 2. Turn off the server and peripheral devices and disconnect the power cords and all external cables,
if necessary.
Step 3. Remove the cover (see “Removing the cover” on page 121).
Step 4. If necessary, lift PCI riser-card assembly 1 or the 2.5-inch hot-swap rear hard disk drive kit out of
the chassis (see “Removing a PCI riser-card assembly” on page 168 or “Removing the 2.5-inch
hot-swap rear hard disk drive kit” on page 142).
Step 5. Locate the system battery on the system board.

System battery

Figure 143. Location of system battery on system board

222 Lenovo System x3550 M5 Installation and Service Guide

 a. If there is a rubber cover on the battery holder, use your fingers to lift the battery cover from the
battery connector.
b. Use one finger to tilt the battery horizontally out of its socket, pushing it away from the socket.

Attention: Neither tilt nor push the battery by using excessive force.

Figure 144. System battery removal

c. Use your thumb and index finger to lift the battery from the socket.

Attention: Do not lift the battery by using excessive force. Failing to remove the battery
properly may damage the socket on the system board. Any damage to the socket may require
replacing the system board.
Step 6. Dispose of the battery as required by local ordinances or regulations.

Replacing the system battery

Use this information to replace the system battery.

The following notes describe information that you must consider when replacing the system battery in the
server.
• When replacing the system battery, you must replace it with a lithium battery of the same type from the
same manufacturer.
• To order replacement batteries, call 1-800-426-7378 within the United States, and 1-800-465-7999 or 1-
800-465-6666 within Canada. Outside the U.S. and Canada, contact your Lenovo sales representative or
Lenovo reseller.
• After you replace the system-board battery, you must reconfigure the server and reset the system date
and time.
• To avoid possible danger, read and follow the following safety statement.

Statement 2

CAUTION:
When replacing the lithium battery, use only Part Number 33F8354 or an equivalent type battery
recommended by the manufacturer. If your system has a module containing a lithium battery, replace
it only with the same module type made by the same manufacturer. The battery contains lithium and
can explode if not properly used, handled, or disposed of.

Do not:
• Throw or immerse into water

Chapter 5. Removing and replacing components 223

• Heat to more than 100°C (212°F)
• Repair or disassemble

Dispose of the battery as required by local ordinances or regulations.

To install the replacement system battery, complete the following steps:

Step 1. Follow any special handling and installation instructions that come with the replacement battery.
Step 2. Read the safety information that begins on “Safety” on page v and “Installation guidelines” on page
118.
Step 3. Turn off the server and peripheral devices and disconnect the power cords and all external cables,
if necessary.
Step 4. Remove the cover (see “Removing the cover” on page 121).
Step 5. If necessary, lift PCI riser-card assembly 1 or the 2.5-inch hot-swap rear hard disk drive kit out of
the chassis (see “Removing a PCI riser-card assembly” on page 168 or “Removing the 2.5-inch
hot-swap rear hard disk drive kit” on page 142).
Step 6. Locate the system battery connector on the system board.

System battery

Figure 145. Location of system battery connector on system board

a. Tilt the battery so that you can insert it into the socket on the side opposite the battery clip.

224 Lenovo System x3550 M5 Installation and Service Guide

 Figure 146. System battery installation

b. Press the battery down into the socket until it clicks into place. Make sure that the battery clip
holds the battery securely.
c. If you removed a rubber cover from the battery holder, use your fingers to install the battery
cover on top of the battery connector.
Step 7. Reinstall PCI riser-card assembly 1 (see “Replacing a PCI riser-card assembly” on page 170 or
“Replacing the 2.5-inch hot-swap rear hard disk drive kit” on page 144), if necessary.
Step 8. Reinstall the cover (see “Replacing the cover” on page 122).
Step 9. Slide the server into the rack.
Step 10. Reconnect the external cables; then, reconnect the power cords and turn on the peripheral devices
and the server.
Step 11. Start the Setup utility and reset the configuration.
• Set the system date and time.
• Set the power-on password.
• Reconfigure the server.
See “Using the Setup utility” on page 37 for details.

Removing the media cage

Use this information to remove the media cage.

To remove the media cage, complete the following steps:

Step 1. Read the safety information that begins on “Safety” on page v and “Installation guidelines” on page
118.
Step 2. Turn off the server and peripheral devices and disconnect all power cords; then, remove the cover
(see “Removing the cover” on page 121).
Step 3. Remove the air baffle (see “Removing the air baffle” on page 124).
Step 4. Disconnect the cables that may be attached to the system board. This may include the DVD drive,
front USB connector assembly, front video connector assembly, operator information panel
assembly, or LCD operating panel assembly cables. After disconnecting the cables, slightly lift the
release latch; then, carefully push the media cage out of the chassis and set it aside.

Notes:
• Refer to the illustration that applies to your particular server configuration.
• Remember the cable routing before disconnecting the cables from the system board.

Eight 2.5-inch hot-swap or simple-swap hard disk drive server configuration:

Chapter 5. Removing and replacing components 225

 Release latch

Operator information
panel connector

Front USB assembly

connector

LCD display
cable connector

Front video
connector

Optical drive
connector

Figure 147. Media cage removal for eight 2.5-inch hot-swap or simple-swap hard disk drive server
configuration

Ten 2.5-inch hot-swap hard disk drive server configuration:

226 Lenovo System x3550 M5 Installation and Service Guide

 Release latch

Operator information
panel connector

Front USB assembly

connector

Front video
connector

Figure 148. Media cage removal for ten 2.5-inch hot-swap hard disk drive server configuration

Four 3.5-inch hot-swap or simple-swap hard disk drive server configuration:

Chapter 5. Removing and replacing components 227

 Release latch

Front USB assembly

connector

Front video
connector

Figure 149. Media cage removal for four 3.5-inch hot-swap or simple-swap hard disk drive server configuration

Step 5. If you are instructed to return the media cage, follow all packaging instructions, and use any
packaging materials for shipping that are supplied to you.

Replacing the media cage

Use this information to replace the media cage.

To install the media cage, complete the following steps:

Step 1. Read the safety information that begins on “Safety” on page v and “Installation guidelines” on page
118.
Step 2. Carefully push the media cage back into the server; then reconnect the cables that were removed
from the system board. This may include the DVD drive, front USB connector assembly, front video
connector assembly, operator information panel assembly, or LCD operating panel assembly
cables. Remember to insert the cables into the relevant cable clips and cable tie.

Notes:
• Refer to the illustration that applies to your particular server configuration.
• Remember the cable routing before disconnecting the cables from the system board.

Eight 2.5-inch hot-swap or simple-swap hard disk drive server configuration:

228 Lenovo System x3550 M5 Installation and Service Guide

 Operator information
panel connector

Front USB assembly

connector

LCD display
cable connector

Front video
connector

Optical drive
connector

Figure 150. Media cage installation for eight 2.5-inch hot-swap or simple-swap hard disk drive server
configuration

Ten 2.5-inch hot-swap hard disk drive server configuration:

Chapter 5. Removing and replacing components 229

 Operator information
panel connector

Front USB assembly

connector

Front video
connector

Figure 151. Media cage installation for ten 2.5-inch hot-swap hard disk drive server configuration

Four 3.5-inch hot-swap or simple-swap hard disk drive server configuration:

230 Lenovo System x3550 M5 Installation and Service Guide

 Front USB assembly
connector

Front video
connector

Figure 152. Media cage installation for four 3.5-inch hot-swap or simple-swap hard disk drive server
configuration

Step 3. Reinstall the air baffle (see “Replacing the air baffle” on page 124).
Step 4. Reinstall the cover (see “Replacing the cover” on page 122).
Step 5. Slide the server into the rack.
Step 6. Reconnect the power cords and any cables that you removed.
Step 7. Turn on the peripheral devices and the server.

Removing the front USB connector assembly

Use this information to remove the front USB connector assembly.

To remove the front USB connector assembly, complete the following steps:

Step 1. Read the safety information that begins on “Safety” on page v and “Installation guidelines” on page
118.
Step 2. Turn off the server and peripheral devices and disconnect all power cords; then, remove the cover
(see “Removing the cover” on page 121).
Step 3. Remove the media cage (see “Removing the media cage” on page 225).
Step 4. Remove the front USB connector assembly from the media cage.

Notes:
• Refer to the illustration that applies to your particular server configuration.

Chapter 5. Removing and replacing components 231

 • The eight 2.5-inch and four 3.5-inch hot-swap or simple-swap hard disk drive server
configuration supports three USB connectors. The ten 2.5-inch hot-swap hard disk drive server
configuration supports only two USB connectors.

Eight 2.5-inch hot-swap or simple-swap hard disk drive server configuration:

Front USB assembly

Figure 153. Front USB connector assembly removal for eight 2.5-inch hot-swap or simple-swap hard disk drive
server configuration

Ten 2.5-inch hot-swap hard disk drive server configuration:

Front USB assembly

Figure 154. Front USB connector assembly removal for ten 2.5-inch hot-swap hard disk drive server
configuration

Four 3.5-inch hot-swap or simple-swap hard disk drive server configuration:

232 Lenovo System x3550 M5 Installation and Service Guide

 Front USB assembly

Figure 155. Front USB connector assembly removal for four 3.5-inch hot-swap or simple-swap hard disk drive
server configuration

Step 5. If you are instructed to return the front USB connector assembly, follow all packaging instructions,
and use any packaging materials for shipping that are supplied to you.

Replacing the front USB connector assembly

Use this information to replace the front USB connector assembly.

To install the front USB connector assembly, complete the following steps:

Step 1. Read the safety information that begins on “Safety” on page v and “Installation guidelines” on page
118.
Step 2. Insert the front USB connector assembly into the media cage.

Note: Refer to the illustration that applies to your particular server configuration.

Eight 2.5-inch hot-swap or simple-swap hard disk drive server configuration:

Front USB assembly

Figure 156. Front USB connector assembly installation for eight 2.5-inch hot-swap or simple-swap hard disk
drive server configuration

Chapter 5. Removing and replacing components 233

 Ten 2.5-inch hot-swap hard disk drive server configuration:

Front USB assembly

Figure 157. Front USB connector assembly installation for ten 2.5-inch hot-swap hard disk drive server
configuration

Four 3.5-inch hot-swap or simple-swap hard disk drive server configuration:

Front USB assembly

Figure 158. Front USB connector assembly installation for four 3.5-inch hot-swap or simple-swap hard disk
drive server configuration

Step 3. Carefully push the media cage back into the chassis (see “Replacing the media cage” on page
228). Remember to reconnect the cables that were removed from the system board.
Step 4. Reinstall the cover (see “Replacing the cover” on page 122).
Step 5. Reconnect the power cords and any cables that you removed.
Step 6. Slide the server into the rack.
Step 7. Turn on the peripheral devices and the server.

Removing the front video connector assembly

Use this information to remove the front video connector assembly.

To remove the front video connector assembly, complete the following steps:

Step 1. Read the safety information that begins on “Safety” on page v and “Installation guidelines” on page
118.

234 Lenovo System x3550 M5 Installation and Service Guide

Step 2. Turn off the server and peripheral devices and disconnect the power cords and all external cables,
if necessary.
Step 3. Remove the cover (see “Removing the cover” on page 121).
Step 4. Remove the media cage (see “Removing the media cage” on page 225).
Step 5. Loosen the screws that secure the front video connector assembly to the media cage; then,
remove the assembly from the media cage.

Note: Refer to the illustration that applies to your particular server configuration.

Eight 2.5-inch hot-swap or simple-swap hard disk drive server configuration:

Media cage

Video connector

Screws

Figure 159. Front video connector assembly removal for eight 2.5-inch hot-swap or simple-swap hard disk
drive server configuration

Ten 2.5-inch hot-swap hard disk drive server configuration:

Video connector

Screws

Media cage

Figure 160. Front video connector assembly removal for ten 2.5-inch hot-swap hard disk drive server
configuration

Four 3.5-inch hot-swap or simple-swap hard disk drive server configuration:

Chapter 5. Removing and replacing components 235

 Video connector

Screws

Media cage

Figure 161. Front video connector assembly removal for four 3.5-inch hot-swap or simple-swap hard disk drive
server configuration

Step 6. If you are instructed to return the front video connector assembly, follow all packaging instructions,
and use any packaging materials for shipping that are supplied to you.

Replacing the front video connector assembly

Use this information to replace the front video connector assembly.

To install the front video connector assembly, complete the following steps:

Step 1. Read the safety information that begins on “Safety” on page v and “Installation guidelines” on page
118.
Step 2. From inside the media cage, insert the front video connector assembly into the holes on the cage;
then, install the screws to secure the assembly to the cage.

Note: Refer to the illustration that applies to your particular server configuration.

Eight 2.5-inch hot-swap or simple-swap hard disk drive server configuration:

Media cage

Video connector

Screws

Figure 162. Front video connector assembly installation for eight 2.5-inch hot-swap or simple-swap hard disk
drive server configuration

Ten 2.5-inch hot-swap hard disk drive server configuration:

236 Lenovo System x3550 M5 Installation and Service Guide

 Video connector

Screws

Media cage

Figure 163. Front video connector assembly installation for ten 2.5-inch hot-swap hard disk drive server
configuration

Four 3.5-inch hot-swap or simple-swap hard disk drive server configuration:

Video connector

Screws

Media cage

Figure 164. Front video connector assembly installation for four 3.5-inch hot-swap or simple-swap hard disk
drive server configuration

Step 3. Carefully push the media cage back into the chassis (see “Replacing the media cage” on page
228). Remember to reconnect the cables that were removed from the system board.
Step 4. Reinstall the cover (see “Replacing the cover” on page 122).
Step 5. Slide the server into the rack.
Step 6. Reconnect the power cords and any cables that you removed.
Step 7. Turn on the peripheral devices and the server.

Removing the operator information panel assembly

Use this information to remove the operator information panel assembly.

Chapter 5. Removing and replacing components 237

To remove the operator information panel assembly, complete the following steps.

Step 1. Read the safety information that begins on “Safety” on page v and “Installation guidelines” on page
118.
Step 2. Turn off the server and peripheral devices and disconnect all power cords; then, remove the cover
(see “Removing the cover” on page 121).
Step 3. For the eight 2.5-inch hot-swap or simple-swap and ten 2.5-inch hot-swap hard disk drive server
configuration, remove the media cage (see “Removing the media cage” on page 225). For the four
3.5-inch hot-swap or simple-swap hard disk drive server configuration, disconnect the operator
information panel assembly cable from the system board; then, remove the assembly from the
chassis. See the following illustration when you have this particular server model.

Operator information
panel connector

Figure 165. Operator information panel assembly removal for four 3.5-inch hot-swap or simple-swap hard disk
drive server configuration

Step 4. Disconnect the cable from the back of the operator information panel assembly. This step applies
to all types of server configurations.
Step 5. For the eight 2.5-inch hot-swap or simple-swap and ten 2.5-inch hot-swap hard disk drive server
configuration, remove the operator information panel assembly from the media cage.

Note: Refer to the illustration that applies to your particular server configuration.

Eight 2.5-inch hot-swap or simple-swap hard disk drive server configuration:

238 Lenovo System x3550 M5 Installation and Service Guide

 Operator information panel

Figure 166. Operator information panel assembly removal from media cage for eight 2.5-inch hot-swap or
simple-swap hard disk drive server configuration

Ten 2.5-inch hot-swap hard disk drive server configuration:

Operator information panel

Figure 167. Operator information panel assembly removal from media cage for ten 2.5-inch hot-swap hard disk
drive server configuration

Step 6. If you are instructed to return the operator information panel assembly, follow all packaging
instructions, and use any packaging materials for shipping that are supplied to you.

Chapter 5. Removing and replacing components 239

Replacing the operator information panel assembly
Use this information to replace the operator information panel assembly.

To install the operator information panel, complete the following steps.

Step 1. Read the safety information that begins on “Safety” on page v and “Installation guidelines” on page
118.
Step 2. For the eight 2.5-inch hot-swap or simple-swap and ten 2.5-inch hot-swap hard disk drive server
configuration, install the operator information panel assembly into the media cage. For the four 3.5-
inch" hot-swap or simple-swap hard disk drive server configuration, go to step 4.

Note: Refer to the illustration that applies to your particular server configuration.

Eight 2.5-inch hot-swap or simple-swap hard disk drive server configuration:

Operator information panel

Figure 168. Operator information panel assembly installation into media cage for eight 2.5-inch hot-swap or
simple-swap hard disk drive server configuration

Ten 2.5-inch hot-swap hard disk drive server configuration:

240 Lenovo System x3550 M5 Installation and Service Guide

 Operator information panel

Figure 169. Operator information panel assembly installation into media cage for ten 2.5-inch hot-swap hard
disk drive server configuration

Step 3. Carefully push the media cage back into the chassis (see “Replacing the media cage” on page
228). Remember to reconnect the cables that were removed from the system board.
Step 4. For the four 3.5-inch hot-swap or simple-swap hard disk drive server configuration, slide the
operator information panel into the chassis from the inside of the server; then, reconnect the
operator information panel assembly cable to the system board.

Chapter 5. Removing and replacing components 241

 Operator information
panel connector

Figure 170. Operator information panel assembly installation for four 3.5-inch hot-swap or simple-swap hard
disk drive server configuration

Step 5. Reconnect the operator information panel assembly cable to the operator information panel
assembly. This step applies to all types of server configurations.
Step 6. Reinstall the cover (see “Replacing the cover” on page 122).
Step 7. Slide the server into the rack.
Step 8. Reconnect the power cords and any cables that you removed.
Step 9. Turn on the peripheral devices and the server.

Removing the LCD system information display panel

Use this information to remove the LCD system information display panel.

To remove the LCD system information display panel, complete the following steps.

Note: The LCD system information display panel is available only in the ten 2.5-inch hot-swap hard disk
drive server configuration.

Step 1. Read the safety information that begins on “Safety” on page v and “Installation guidelines” on page
118.
Step 2. Turn off the server and peripheral devices and disconnect the power cords and all external cables,
if necessary.
Step 3. Remove the cover (see “Removing the cover” on page 121).
Step 4. Remove the media cage (see “Removing the media cage” on page 225).

242 Lenovo System x3550 M5 Installation and Service Guide

Step 5. Disconnect the cable from the back of the LCD system information display panel.
Step 6. 1 Pull the tab on the LCD retention bracket to the left to disengage the retention bracket. 2 Rotate
the retention bracket to remove it from the server.

Retention bracket

Media cage

Figure 171. Retention bracket removal

Step 7. Carefully remove the LCD system information display panel out of the LCD panel assembly.

LCD display

Media cage

Figure 172. LCD system information display panel removal

Step 8. If you are instructed to return the LCD system information display panel, follow all packaging
instructions, and use any packaging materials for shipping that are supplied to you.

Replacing the LCD system information display panel

Use this information to replace the LCD system information display panel.

To install the LCD system information display panel, complete the following steps.

Note: The LCD system information display panel is available only in the ten 2.5-inch hot-swap hard disk
drive server configuration.

Chapter 5. Removing and replacing components 243

Step 1. Read the safety information that begins on “Safety” on page v and “Installation guidelines” on page
118.
Step 2. Turn off the server and peripheral devices and disconnect the power cords and all external cables,
if necessary.
Step 3. 1 Pull the tab on the LCD retention bracket to the left to disengage the retention bracket. 2 Rotate
the retention bracket to remove it from the server.

Retention bracket

Media cage

Figure 173. Retention bracket removal

Step 4. From inside the media cage, carefully insert the LCD system information display panel into place.

LCD display

Media cage

Figure 174. LCD system information display panel installation

Step 5. Carefully insert the tab on the retention bracket into the slot on the LCD panel assembly and rotate
it counterclockwise until it clicks into place.

244 Lenovo System x3550 M5 Installation and Service Guide

 Retention bracket

Media cage

Figure 175. Retention bracket installation

Step 6. Connect the LCD system information display panel cable to the back of the LCD system
information display panel.
Step 7. Carefully push the media cage back into the chassis (see “Replacing the media cage” on page
228). Remember to reconnect the cables that were removed from the system board.
Step 8. Reinstall the cover (see “Replacing the cover” on page 122).
Step 9. Slide the server into the rack.
Step 10. Reconnect the power cords and any cables that you removed.
Step 11. Turn on the peripheral devices and the server.

Removing the COM port bracket

Use this information to remove the COM port bracket.

To remove the COM port bracket, complete the following steps:

Step 1. Read the safety information that begins on “Safety” on page v and “Installation guidelines” on page
118.
Step 2. Turn off the server and peripheral devices and disconnect the power cords and all external cables,
if necessary.
Step 3. Remove the cover (see “Removing the cover” on page 121).
Step 4. Disconnect the COM port bracket cable from the system board.

Chapter 5. Removing and replacing components 245

 COM port cable connector

Figure 176. Disconnecting COM port bracket cable from system board

Step 5. Loosen the screws; then remove the COM port bracket connector from the opening of PCIe riser 2
assembly.

COM port

Figure 177. COM port bracket connector insertion into PCIe riser 2 assembly

Note: For some it may be easier to remove the COM port bracket by first slightly removing PCIe
riser 2 assembly from the system board

246 Lenovo System x3550 M5 Installation and Service Guide

Step 6. If you are instructed to return the COM port bracket, follow all packaging instructions, and use any
packaging materials for shipping that are supplied to you.

Replacing the COM port bracket

Use this information to replace the COM port bracket.

To install the COM port bracket, complete the following steps:

Step 1. Read the safety information that begins on “Safety” on page v and “Installation guidelines” on page
118.
Step 2. Turn off the server and peripheral devices and disconnect the power cords and all external cables.
Step 3. If necessary, remove PCIe riser 2 assembly from the system board (see “Removing a PCI riser-card
assembly” on page 168).
Step 4. Remove the expansion slot cover from the PCIe riser 2 assembly if one is present; then, install the
COM port expansion slot cover onto the assembly.

COM port
expansion
slot cover
Expansion
slot cover

Figure 178. COM port expansion slot cover installation

Step 5. Insert PCIe riser 2 assembly onto the system board (see “Replacing a PCI riser-card assembly” on
page 170).
Step 6. Insert the COM port bracket connector into the opening of PCIe riser 2 assembly from inside the
server; then tighten the screws.

Chapter 5. Removing and replacing components 247

 COM port

Figure 179. COM port bracket connector insertion into PCIe riser 2 assembly

Step 7. Connect the COM port bracket cable to the system board.

COM port cable connector

Figure 180. COM port bracket cable routing

Step 8. Reinstall the cover (see “Replacing the cover” on page 122).
Step 9. Slide the server into the rack.

248 Lenovo System x3550 M5 Installation and Service Guide

Step 10. Reconnect the power cords and any cables that you removed.
Step 11. Turn on the peripheral devices and the server.

Removing the security bezel

Use this information to remove the security bezel.

Note: Installation of the security bezel is to limit access for increased security.

To remove the security bezel, complete the following steps:

Step 1. Read the safety information that begins on “Safety” on page v and “Installation guidelines” on page
118.
Step 2. If necessary, turn off the server and peripheral devices and disconnect the power cords and all
external cables.
Step 3. Use the key to unlock the security bezel to the open position.

Security bezel

Figure 181. Unlocking the security bezel

Step 4. Press the release latch and rotate the security bezel away from the chassis.

Release latch

Security bezel

Figure 182. Security bezel removal

Chapter 5. Removing and replacing components 249

Step 5. If you are instructed to return the security bezel, follow all packaging instructions, and use any
packaging materials for shipping that are supplied to you.

Replacing the security bezel

Use this information to replace the security bezel.

Note: Installation of the security bezel is to limit access for increased security.

To replace the security bezel, complete the following steps:

Step 1. Read the safety information that begins on “Safety” on page v and “Installation guidelines” on page
118.
Step 2. If necessary, turn off the server and peripheral devices and disconnect the power cords and all
external cables.
Step 3. Carefully insert the two tabs on the security bezel into the slots along the right side of the chassis.
Step 4. Press the release latch and rotate the security bezel until the other side clicks into place on the
chassis.

Security bezel

Figure 183. Security bezel installation

Step 5. Use the key to lock the security bezel to the closed position.

Lockable bezel

Figure 184. Locking the security bezel

250 Lenovo System x3550 M5 Installation and Service Guide

Step 6. Reconnect the power cords and any cables that you may have removed.
Step 7. Turn on the peripheral devices and the server.

Removing and replacing Tier 2 CRUs

You may install a Tier 2 CRU yourself or request Lenovo to install it, at no additional charge, under the type of
warranty service that is designated for your server.

The illustrations in this document might differ slightly from your hardware.

Removing a microprocessor and heat sink

Use this information to remove a microprocessor and heat sink.

• Microprocessors are to be removed only by trained technicians.

Important: Always use the microprocessor installation tool to remove a microprocessor. Failing to use
the microprocessor installation tool may damage the microprocessor sockets on the system board. Any
damage to the microprocessor sockets may require replacing the system board.
• Be extremely careful, the microprocessor socket contacts are very fragile. Do not touch the
microprocessor socket contacts. Contaminants on the microprocessor contacts or microprocessor
socket contacts, such as oil from your skin, can cause connection failures between the contacts and the
socket.
• Do not allow the thermal grease on the microprocessor and heat sink to come in contact with anything.
Contact with any surface can contaminate the thermal grease and the microprocessor socket.
• Do not use any tools or sharp objects to lift the locking levers on the microprocessor socket. Doing so
might result in permanent damage to the system board.
• Each microprocessor socket must always contain either a socket cover or a microprocessor and heat
sink.
• Be sure to use only the installation tools provided with the new microprocessor to remove or install the
microprocessor. Do not use any other tool.
• When installing multiple microprocessors, open one microprocessor socket at a time to avoid damaging
other microprocessor socket contacts.
• The microprocessor installation tool has the microprocessor installed on the tool, and may have a
protective cover over the microprocessor. Do not use the tool, or remove the cover until you are instructed
to do so.

Note: Be sure to use the installation tool that comes with your microprocessor installation tool assembly.
The tool has two settings for installing two different sizes of microprocessors. The settings that are marked
on the tool are “L” for smaller low core microprocessors, and “H” for larger high core microprocessors.

Chapter 5. Removing and replacing components 251

Installation tool

Microprocessor

Microprocessor Installation Tool

Figure 185. Microprocessor installation tool

To remove a microprocessor and heat sink, complete the following steps:

Step 1. Read the safety information that begins on “Safety” on page v and “Installation guidelines” on page
118.
Step 2. Turn off the server and peripheral devices and disconnect all power cords.
Step 3. Remove the cover (see “Removing the cover” on page 121).
Step 4. Remove the air baffle (see “Removing the air baffle” on page 124).
Step 5. Locate the microprocessor to be removed (see “System-board internal connectors” on page 26).
Step 6. Remove the heat sink.

Attention: Do not touch the thermal material on the bottom of the heat sink. Touching the thermal
material will contaminate it. If the thermal material on the microprocessor or heat sink becomes
contaminated, you must wipe off the contaminated thermal material on the microprocessor or heat
sink with the alcohol wipes and reapply clean thermal grease to the heat sink.
a. Use a screwdriver to loosen the captive screw on one side of the heat sink to break the seal
with the microprocessor.
b. Loosen all the captive screws on the heat sink, rotating each screw one full turn until each
screw is loose.
c. Gently lift the heat sink from the microprocessor. After removal, place the heat sink (with the
thermal grease side up) on a clean, flat surface.

Heat sink

Figure 186. Heat sink removal

Step 7. Open the microprocessor socket release levers and retainer.

252 Lenovo System x3550 M5 Installation and Service Guide

 Microprocessor
release lever

Microprocessor
release lever

Figure 187. Microprocessor socket levers and retainer disengagement

a. Identify which release lever is labeled as the first release lever to open and open it.
b. Open the second release lever on the microprocessor socket.
c. Open the microprocessor retainer.

Attention: Do not touch the microprocessor contacts. Contaminants on the microprocessor

contacts, such as oil from your skin, can cause connection failures between the contacts and
the socket.
Step 8. Remove the microprocessor from the socket.
a. Select the empty installation tool and ensure that the handle is in the open position. If the
installation tool handle is not in the open position, use the following instructions for your
installation tool:
• When using the installation tool, 1 lift the interlock latch and hold it up while you 2 twist the
microprocessor installation tool handle counterclockwise to the open position, and then
release the interlock latch. The following illustration of the installation tool shows the
location of the interlock latch and counterclockwise rotation of the handle before loading the
microprocessor.

Figure 188. Installation tool handle adjustment

Chapter 5. Removing and replacing components 253

 b. Align the installation tool with the screws, as shown in the following graphic, and lower the
installation tool on the microprocessor. The installation tool rests flush on the socket only when
it is aligned correctly.

Installation tool

Microprocessor Alignment
pins

Figure 189. Installation tool alignment

c. Using the following instructions for your installation tool to remove the microprocessor.
• When using the installation tool, gently twist the handle of the installation tool clockwise
until it locks in the “H” or “L” position, depending on the size of microprocessor, and then lift
the microprocessor out of the socket.

Handle

Installation tool

Microprocessor

Figure 190. Installation tool handle adjustment

Lock Position Unlock Position

E5-x6xx v3
x v3

E5-x6xx v4
v4
6x x
-x 6x
E5 5-x

E5-x6xx v3
E5-x6xx v4
E

Figure 191. Installation Tool

254 Lenovo System x3550 M5 Installation and Service Guide

 d. Lift the microprocessor out of the socket.

Installation tool

Microprocessor

Figure 192. Installation tool removal

Step 9. Install the new microprocessor (see “Replacing a microprocessor and heat sink” on page 255).

Attention: If you are replacing a microprocessor, use the empty installation tool that comes with
the new microprocessor to remove the microprocessor.
Step 10. If you do not intend to install a microprocessor on the socket, install the socket cover that you
removed on the microprocessor socket.

Attention: The pins on the socket are fragile. Any damage to the pins may require replacing the
system board.

If you are instructed to return the microprocessor, follow all packaging instructions, and use any packaging
materials for shipping that are supplied to you.

Replacing a microprocessor and heat sink

The following notes describe the type of microprocessor that the server supports and other information that
you must consider when you install a microprocessor and heat sink.

• Microprocessors are to be installed only by trained technicians.

Important: Always use the microprocessor installation tool to install a microprocessor. Failing to use the
microprocessor installation tool may damage the microprocessor sockets on the system board. Any
damage to the microprocessor sockets may require replacing the system board.
• Be extremely careful, the microprocessor socket contacts are very fragile. Do not touch the
microprocessor socket contacts. Contaminants on the microprocessor contacts or microprocessor
socket contacts, such as oil from your skin, can cause connection failures between the contacts and the
socket.
• Do not allow the thermal grease on the microprocessor and heat sink to come in contact with anything.
Contact with any surface can contaminate the thermal grease and the microprocessor socket.
• Do not use any tools or sharp objects to lift the locking levers on the microprocessor socket. Doing so
might result in permanent damage to the system board.
• Each microprocessor socket must always contain either a socket cover or a microprocessor and heat
sink.

Chapter 5. Removing and replacing components 255

• Be sure to use only the installation tools provided with the new microprocessor to remove or install the
microprocessor. Do not use any other tool.
• When installing multiple microprocessors, open one microprocessor socket at a time to avoid damaging
other microprocessor socket contacts.
• The server supports up to two multi-core microprocessors. See http://www.lenovo.com/ serverproven/ for a
list of supported microprocessors.
• The first microprocessor must always be installed in microprocessor socket 1 on the system board.
• When one microprocessor is installed, the air baffle must be installed to provide proper system cooling.
• Do not remove the first microprocessor from the system board when you install the second
microprocessor.
• When you install the second microprocessor, you must also install additional memory and the sixth and
eighth fans. See “Memory module installation” on page 158 for details about the installation sequence.
• Do not mix microprocessors with different cores in the same server.
• To ensure proper server operation when you install an additional microprocessor, use microprocessors
that have the same QuickPath Interconnect (QPI) link speed, integrated memory controller frequency, core
frequency, power segment, internal cache size, and type.
• Mixing microprocessors of different stepping levels within the same server model is supported.
• When mixing microprocessors with different stepping levels within the same server model, you do not
have to install the microprocessor with lowest stepping level and features in microprocessor socket 1.
• Both microprocessor voltage regulator modules are integrated on the system board.
• Read the documentation that comes with the microprocessor to determine whether you have to update
the server firmware. To download the latest level of server firmware and other code updates for your
server, go to https://datacentersupport.lenovo.com.
• The microprocessor speeds are automatically set for this server; therefore, you do not have to set any
microprocessor frequency-selection jumpers or switches.
• If the thermal-grease protective cover (for example, a plastic cap or tape liner) is removed from the heat
sink, do not touch the thermal grease on the bottom of the heat sink or set down the heat sink. For more
information about applying or working with thermal grease, see “Thermal grease” on page 262.

Note: Removing the heat sink from the microprocessor destroys the even distribution of the thermal
grease and requires replacing the thermal grease.
• To order an additional optional microprocessor, contact your Lenovo sales representative or Lenovo
reseller.
• The microprocessor installation tool has the microprocessor installed on the tool, and may have a
protective cover over the microprocessor. Do not use the tool, or remove the cover until you are instructed
to do so.

Note: Be sure to use the installation tool that comes with your microprocessor installation tool assembly.
The tool has two settings for installing two different sizes of microprocessors. The settings that are
marked on the tool are “L” for smaller low core microprocessors, and “H” for larger high core
microprocessors.

256 Lenovo System x3550 M5 Installation and Service Guide

 Installation tool

Microprocessor

Microprocessor Installation Tool

Figure 193. Microprocessor installation tool

To replace a microprocessor and heat sink, complete the following steps:

Step 1. Read the safety information that begins on “Safety” on page v and “Installation guidelines” on page
118.
Step 2. Turn off the server and peripheral devices and disconnect the power cords and all external cables.

Attention: When you handle static-sensitive devices, take precautions to avoid damage from
static electricity. For details about handling these devices, see “Handling static-sensitive devices”
on page 120.
Step 3. Remove the cover (see “Removing the cover” on page 121).
Step 4. Remove the air baffle (see “Removing the air baffle” on page 124).
Step 5. Open the microprocessor socket release levers and retainer:

Microprocessor
release lever

Microprocessor
release lever

Figure 194. Microprocessor socket levers and retainer disengagement

a. Identify which release lever is labeled as the first release lever to open and open it.
b. Open the second release lever on the microprocessor socket.
c. Open the microprocessor retainer.

Chapter 5. Removing and replacing components 257

 Attention: Do not touch the connectors on the microprocessor and the microprocessor
socket.
Step 6. Install the microprocessor in the microprocessor socket:
a. Open the packaging that contains the new microprocessor installation tool assembly and
carefully remove the installation tool assembly from the package. The microprocessor is
preinstalled on the installation tool.

Note: Do not touch the microprocessor contacts. Contaminants on the microprocessor

contacts, such as oil from your skin, can cause connection failures between the contacts and
the socket.
b. Align the installation tool with the microprocessor socket. The installation tool rests flush on
the socket only if properly aligned.

Figure 195. Installation tool alignment

c. Install the microprocessor using the following instructions for your installation tool.
• When using the installation tool, twist the handle of the installation tool assembly
counterclockwise until the microprocessor is inserted into the socket, and lift the installation
tool out of the socket.

Handle

Installation tool

Microprocessor

Figure 196. Installation tool handle adjustment

258 Lenovo System x3550 M5 Installation and Service Guide

 Lock Position Unlock Position

E5-x6xx v3

x v3
E5-x6xx v4

v4
6x x
-x 6 x
E 5 5-x

E5-x6xx v3
E5-x6xx v4
E
Figure 197. Installation Tool

Microprocessor

Figure 198. Installation tool removal

Attention:
• Do not press the microprocessor into the socket.
• Make sure that the microprocessor is oriented and aligned correctly in the socket before
you try to close the microprocessor retainer.
• Do not touch the thermal material on the bottom of the heat sink or on top of the
microprocessor. Touching the thermal material will contaminate it.
Step 7. Remove the microprocessor cover, tape, or label from the surface of the microprocessor socket, if
one is present. Store the cover in a safe place.

Chapter 5. Removing and replacing components 259

 Cover (Keep for future use)

Microprocessor

Figure 199. Socket cover removal

Attention: When you handle static-sensitive devices, take precautions to avoid damage from
static electricity. For details about handling these devices, see “Handling static-sensitive devices”
on page 120.
Step 8. Close the microprocessor socket release levers and retainer:

Microprocessor
release lever

Microprocessor

Microprocessor
release lever

Figure 200. Microprocessor socket levers and retainer engagement

a. Close the microprocessor retainer on the microprocessor socket.

b. Identify which release lever is labeled as the first release lever to close and close it.
c. Close the second release lever on the microprocessor socket.
Step 9. Install the heat sink.

Attention:
• Do not set down the heat sink after you remove the plastic cover.
• Do not touch the thermal grease on the bottom of the heat sink after you remove the plastic
cover. Touching the thermal grease will contaminate it. See “Thermal grease” on page 262 for
more information.

260 Lenovo System x3550 M5 Installation and Service Guide

 Heat
Thermal sink
grease

Figure 201. Thermal grease

a. Remove the plastic protective cover from the bottom of the heat sink.
b. Position the heat sink over the microprocessor. The heat sink is keyed to assist with proper
alignment.

Heat Sink

Figure 202. Heat sink installation

c. Align and place the heat sink on top of the microprocessor in the retention bracket, thermal
material side down.
d. Press firmly on the heat sink.
e. Press down on the center of the heat sink; then, press firmly on the captive screws and tighten
them, alternating between the screws in a figure-8 pattern as illustrated on the heat sink label
until they are tightened. You can cause damage to the microprocessor if you tighten the
screws on one side first, rather than rotating. Rotate each screw one full rotation at a time.
Repeat this process until the screws are tightened.
Step 10. Reinstall the air baffle (see “Replacing the air baffle” on page 124).
Step 11. Reinstall the cover (see “Replacing the cover” on page 122).
Step 12. Slide the server into the rack.
Step 13. Reconnect the power cords and any cables that you removed.
Step 14. Turn on the peripheral devices and the server.

Chapter 5. Removing and replacing components 261

Thermal grease
The thermal grease must be replaced whenever the heat sink has been removed from the top of the
microprocessor and is going to be reused or when debris is found in the grease.

When you are installing the heat sink on the same microprocessor that it was removed from, make sure that
the following requirements are met:
• The thermal grease on the heat sink and microprocessor is not contaminated.
• Additional thermal grease is not added to the existing thermal grease on the heat sink and
microprocessor.

Notes:
• Read the safety information that begins on “Safety” on page v.
• Read the “Installation guidelines” on page 118.
• Read “Handling static-sensitive devices” on page 120.

To replace damaged or contaminated thermal grease on the microprocessor and heat sink, complete the
following steps:

Step 1. Place the heat sink on a clean work surface.

Step 2. Remove the cleaning pad from its package and unfold it completely.
Step 3. Use the cleaning pad to wipe the thermal grease from the bottom of the heat sink.

Note: Make sure that all of the thermal grease is removed.

Step 4. Use a clean area of the cleaning pad to wipe the thermal grease from the microprocessor; then,
dispose of the cleaning pad after all of the thermal grease is removed.
Step 5. Use the thermal-grease syringe to place nine uniformly spaced dots of 0.02 ml each on the top of
the microprocessor. The outermost dots must be within approximately 5 mm of the edge of the
microprocessor; this is to ensure uniform distribution of the grease.

0.02 mL of thermal
grease

Microprocessor

Figure 203. Thermal grease distribution

Note: If the grease is properly applied, approximately half of the grease will remain in the syringe.

Figure 204. Syringe

262 Lenovo System x3550 M5 Installation and Service Guide

Step 6. Install the heat sink onto the microprocessor.

Removing the system board

Use this information to remove the system board.

Notes:
1. When you replace the system board, you must either update the server with the latest firmware or
restore the pre-existing firmware that the customer provides on a diskette or CD image. Make sure that
you have the latest firmware or a copy of the pre-existing firmware before you proceed.
2. When you replace the system board, make sure that you remove the Integrated Management Module
Advanced Upgrade and place it on the new system board. For information about the Advanced
Upgrade, see “Using the remote presence and blue-screen capture features” on page 43.
3. Before you replace the system board, make sure that you back up any features on demand (FoD) keys
that were enabled. Reactivate any Features on Demand features. Instructions for automating the
activation of features and installing activation keys is in the Features on Demand User's Guide. To
download the document, go to https://fod.lenovo.com/lkms, log in, and click Help.

To remove the system board, complete the following steps:

Step 1. Read the safety information that begins on “Safety” on page v, “Handling static-sensitive devices”
on page 120, and “Installation guidelines” on page 118.
Step 2. Turn off the server and any attached devices.
Step 3. Turn off the peripheral devices and disconnect all power cords.

Note: When you replace the system board, you must either update the server with the latest
firmware or restore the pre-existing firmware that the customer provides on a diskette or CD image.
Make sure that you have the latest firmware or a copy of the pre-existing firmware before you
proceed.
Step 4. Pull the power supplies out of the rear of the server, just enough to disengage them from the server.
Step 5. Remove the cover (see “Removing the cover” on page 121).
Step 6. Remove the air baffle (see “Removing the air baffle” on page 124).
Step 7. Remove all PCI riser-card assemblies and adapters (see “Removing a PCI riser-card assembly” on
page 168 and “Removing an adapter” on page 175).
Step 8. Remove the ServeRAID SAS/SATA controller (see “Removing a ServeRAID SAS/SATA controller”
on page 184).
Step 9. Remove the memory modules and set them aside on a static-protective surface for reinstallation
(see “Removing a memory module” on page 158).

Note: Make a note of the location of each DIMM as you remove it, so that you can later reinstall it
in the same connector.
Step 10. (Trained technician only) Remove all heat sinks and microprocessors, and set them aside on a
static-protective surface for reinstallation (see “Removing a microprocessor and heat sink” on page
251).

Notes:
1. Remove the socket covers from the microprocessor sockets on the new system board and
place them on the microprocessor sockets of the system board you are removing.
2. Do not allow the thermal grease to come in contact with anything, and keep each heat sink
paired with its microprocessor for reinstallation. Contact with any surface can compromise the

Chapter 5. Removing and replacing components 263

 thermal grease and the microprocessor socket. A mismatch between the microprocessor and
its original heat sink can require the installation of a new heat sink.
Step 11. Disconnect all cables from the system board. Make a list of each cable as you disconnect it; you
can then use this as a checklist when you install the new system board.

Attention: Disengage all latches, release tabs or locks on cable connectors when you disconnect
all cables from the system board. Failing to release them before removing the cables will damage
the cable sockets on the system board. The cable sockets on the system board are fragile. Any
damage to the cable sockets may require replacing the system board.
Step 12. Remove the hot-swap fans (see “Removing a thermal kit (hot-swap fan)” on page 191).
Step 13. For 2.5-inch hard disk drive server models, open the system board retention lever. For the 3.5-inch
hard disk drive server models, press the blue release tabs and lift the battery or power module
holder upward.

Retention lever

Figure 205. Retention lever location for 2.5-inch hard disk drive server models

Battery holder

Figure 206. Battery or power module holder location for 3.5-inch hard disk drive server models

Step 14. Loosen the two thumbscrews (one is near PCI slot 1 and one is near PCI slot 2).

264 Lenovo System x3550 M5 Installation and Service Guide

 Thumbscrew
System board handle

Thumbscrew

System board handle

Figure 207. Thumbscrews disengagement

Step 15. Grasp the system board handles and slide the system board toward the front of the server until it
stops.

Note: Make sure that the system board disengages from all system-board standoffs.
Step 16. Slightly push the system board toward the hot-swap fans; then, grasp the system board handles
and carefully lift it up from the chassis, being careful not to damage any surrounding components.

Thumbscrew
System board handle

System board handle

Thumbscrew

Figure 208. System board removal

Step 17. Remove the socket covers from the microprocessor sockets on the new system board and place
them on the microprocessor sockets of the old system board that you are removing.
Step 18. If you are instructed to return the system board, follow all packaging instructions, and use any
packaging materials for shipping that are supplied to you.

Attention: Make sure to place the socket covers for the microprocessor sockets on the system
board before returning the system board.

Chapter 5. Removing and replacing components 265

Replacing the system board
Use this information to replace the system board.

Important:
1. When you reassemble the components in the server, be sure to route all cables carefully so that they are
not exposed to excessive pressure.
2. When you replace the system board, you must either update the server with the latest firmware or
restore the pre-existing firmware from a diskette or CD image. Make sure that you have the latest
firmware or a copy of the pre-existing firmware before you proceed. See “Updating the firmware” on
page 33, “Updating the Universal Unique Identifier (UUID)” on page 48, and “Updating the DMI/SMBIOS
data” on page 50 for more information.
3. When you replace the system board, make sure that you remove the Integrated Management Module
Advanced Upgrade and place it on the new system board. For information about the Advanced
Upgrade, see “Using the remote presence and blue-screen capture features” on page 43.
4. Reactivate any Features on Demand features. Instructions for automating the activation of features and
installing activation keys is in the Features on Demand User's Guide. To download the document, go to
https://fod.lenovo.com/lkms, log in, and click Help.
5. Some cluster solutions require specific code levels or coordinated code updates. If the device is part of
a cluster solution, verify that the latest level of code is supported for the cluster solution before you
update the code.

To install the system board, complete the following steps:

Step 1. Read the safety information that begins on “Safety” on page v, “Handling static-sensitive devices”
on page 120, and “Installation guidelines” on page 118.
Step 2. Grasp the system board handles to align the system board with the chassis; then, lower the system
board into the chassis and slide the system board toward the rear of the server until the system
board is seated firmly into the locator pins on the chassis.

Thumbscrew
System board handle

System board handle

Thumbscrew

Figure 209. System board installation

266 Lenovo System x3550 M5 Installation and Service Guide

 Note: Make sure that all the system board standoffs engage the system board correctly.

System board standoffs

Figure 210. System-board standoffs

Step 3. Fasten the two thumbscrews (one is near PCI slot 2 and one is between fans 4 and 5).

Thumbscrew
System board handle

Thumbscrew

System board handle

Figure 211. Thumbscrews engagement

Step 4. For 2.5-inch hard disk drive server models, close the system board retention lever. For the 3.5-inch
hard disk drive server models, press the blue release tabs and lower the battery or power module
holder into the chassis.

Chapter 5. Removing and replacing components 267

 Retention lever

Figure 212. Retention lever location

Battery holder

Figure 213. Battery or power module holder location for 3.5-inch hard disk drive server models

Step 5. Reinstall the hot-swap fans (see “Replacing a thermal kit (hot-swap fan)” on page 192).
Step 6. (Trained technician only) Install the microprocessor and heat sink (see “Replacing a microprocessor
and heat sink” on page 255).
Step 7. Reinstall the memory modules (see “Memory module installation” on page 158).
Step 8. Reinstall the ServeRAID SAS/SATA controller (see “Replacing a ServeRAID SAS/SATA controller”
on page 185).
Step 9. Reconnect the cables to the system board that you disconnected before.
Step 10. Reinstall the PCI riser-card assemblies and adapters, if any were installed (see “Replacing an
adapter” on page 177 and “Replacing a PCI riser-card assembly” on page 170).
Step 11. Reinstall the air baffle (see “Replacing the air baffle” on page 124).
Step 12. Reinstall the cover (see “Replacing the cover” on page 122).
Step 13. Push the power supplies back into the server.
Step 14. Slide the server into the rack.
Step 15. Reconnect the power cords and any cables that you removed.
Step 16. Turn on the peripheral devices and the server.
Step 17. Start the Setup utility and reset the configuration.
• Set the system date and time.

268 Lenovo System x3550 M5 Installation and Service Guide

 • Set the power-on password.
• Reconfigure the server.
See “Using the Setup utility” on page 37 for more details.
Step 18. Either update the server with the latest RAID firmware or restore the pre-existing firmware from a
diskette or CD image.
Step 19. Update the UUID (see “Updating the Universal Unique Identifier (UUID)” on page 48).
Step 20. Update the DMI/SMBIOS (see “Updating the DMI/SMBIOS data” on page 50).
Step 21. Reactivate any Features on Demand features.

Chapter 5. Removing and replacing components 269

270 Lenovo System x3550 M5 Installation and Service Guide
Appendix A. Integrated management module 2.1 (IMM2.1)
error messages
When a hardware event is detected by the IMM on the server, the IMM logs that event in the system-event
log in the server.

For each event code, the following fields are displayed:

Event identifier
A hexadecimal identifier that uniquely identifies an event or class of events. In this documentation, the
event identifiers are prefixed with 0x and followed by eight characters.
Event description
The logged message string that appears for an event. When the event string is displayed in the system-
event log, information such as a specific component is displayed. In this documentation, that additional
information appears as variables, such as [arg1] or [arg2].
Explanation
Additional information to explain why the event occurred.
Severity
An indication of the level of concern for the condition. In the system-event log, severity is abbreviated to
the first character. The following severities can be displayed.

Info:
The event was recorded for audit purposes, usually a user action or a change of states that is
normal behavior.
Warning:
The event is not as severe as an error, but if possible, the condition should be corrected before it
becomes an error. It might also be a condition that requires additional monitoring or maintenance.

Error:
The event is a failure or critical condition that impairs service or an expected function.
Alert Category
Similar events are grouped together in categories. The alert category is in the following format:

severity - device

severity is one of the following severity levels:

• Critical: A key component in the server is no longer functioning.
• Warning: The event might progress to a critical level.
• System: The event is the result of a system error or a configuration change.

device is the specific device in the server that caused the event to be generated.
Serviceable
Whether user action is required to correct the problem.
CIM Information
The prefix of the message ID and the sequence number that is used by the CIM message registry.
SNMP Trap ID
The SNMP trap ID that is found in the SNMP alert management information base (MIB).

© Copyright Lenovo 2015, 2020 271

Automatically contact Service
If this field is set to Yes, and you have enabled Electronic Service Agent (ESA), Lenovo Support will be
notified automatically if the event is generated.

While you wait for Lenovo Support to call, you can perform the recommended actions for the event.
User response
The actions that you should perform to solve the event.

Perform the steps listed in this section in the order shown until the problem is solved. After you perform
all of the actions that are described in this field, if you cannot solve the problem, contact Lenovo
Support.

Note: This list includes error codes and messages that might not apply to this machine type and model.

The following is the list of IMM2.1 error messages and suggested actions to correct the detected server
problems. For more information about IMM2.1, see the Integrated Management Module II User's Guide at
https://download.lenovo.com/servers_pdf/imm2_configurations_usersguide_2013_7.pdf.

IMM Events that automatically notify Support

You can configure the IBM Flex System Manager or the CMM to automatically notify Support (also known as
call home) if certain types of errors are encountered. If you have configured this function, see the table for a
list of events that automatically notify Support.

Table 47. Events that automatically notify Support

Automatically
Event ID Message String Notify Support
40000086-00000000 Test Call Home Generated by user [arg1]. Yes

40000087-00000000 Manual Call Home by user [arg1]: [arg2]. Yes

400000cb-00000000 The RAID controller has problem with the battery. Please Yes
contact technical support to resolve this issue.([arg1],
[arg2],[arg3],[arg4],[arg5])

400000cc-00000000 The RAID controller detected unrecoverable error. The Yes

controller needs replacement.([arg1],[arg2],[arg3],[arg4],
[arg5])

400000d5-00000000 One or more virtual drives have problem. Please contact Yes
technical support to resolve this issue.([arg1],[arg2],[arg3],
[arg4],[arg5])

400000d6-00000000 Drive error was detected by RAID controller. Please Yes

contact technical support to resolve this issue.([arg1],
[arg2],[arg3],[arg4],[arg5])

80010202-0701ffff Numeric sensor [NumericSensorElementName] going low Yes

(lower critical) has asserted. (CMOS Battery)

80010902-0701ffff Numeric sensor [NumericSensorElementName] going Yes

high (upper critical) has asserted.

806f0021-2201ffff Fault in slot [PhysicalConnectorSystemElementName] on Yes

system [ComputerSystemElementName]. (No Op ROM
Space)

806f0021-2582ffff Fault in slot [PhysicalConnectorSystemElementName] on Yes

system [ComputerSystemElementName]. (All PCI Error)

272 Lenovo System x3550 M5 Installation and Service Guide

Table 47. Events that automatically notify Support (continued)

Automatically
Event ID Message String Notify Support

806f0021-2c01ffff Fault in slot [PhysicalConnectorSystemElementName] on Yes

system [ComputerSystemElementName]. (ML2 Card
Fault)

806f0021-3001ffff Fault in slot [PhysicalConnectorSystemElementName] on Yes

system [ComputerSystemElementName]. (Internal RAID)

806f0021-3002ffff Fault in slot [PhysicalConnectorSystemElementName] on Yes

system [ComputerSystemElementName]. (PCI 2)

806f0021-3003ffff Fault in slot [PhysicalConnectorSystemElementName] on Yes

system [ComputerSystemElementName]. (PCI 3)

806f0108-0a01ffff [PowerSupplyElementName] has Failed. (Power Supply 1) Yes

806f0108-0a02ffff [PowerSupplyElementName] has Failed. (Power Supply 2) Yes

806f010c-2001ffff Uncorrectable error detected for Yes

[PhysicalMemoryElementName] on Subsystem
[MemoryElementName]. (DIMM 1)

806f010c-2002ffff Uncorrectable error detected for Yes

[PhysicalMemoryElementName] on Subsystem
[MemoryElementName]. (DIMM 2)

806f010c-2003ffff Uncorrectable error detected for Yes

[PhysicalMemoryElementName] on Subsystem
[MemoryElementName]. (DIMM 3)

806f010c-2004ffff Uncorrectable error detected for Yes

[PhysicalMemoryElementName] on Subsystem
[MemoryElementName]. (DIMM 4)

806f010c-2005ffff Uncorrectable error detected for Yes

[PhysicalMemoryElementName] on Subsystem
[MemoryElementName]. (DIMM 5)

806f010c-2006ffff Uncorrectable error detected for Yes

[PhysicalMemoryElementName] on Subsystem
[MemoryElementName]. (DIMM 6)

806f010c-2007ffff Uncorrectable error detected for Yes

[PhysicalMemoryElementName] on Subsystem
[MemoryElementName]. (DIMM 7)

806f010c-2008ffff Uncorrectable error detected for Yes

[PhysicalMemoryElementName] on Subsystem
[MemoryElementName]. (DIMM 8)

806f010c-2009ffff Uncorrectable error detected for Yes

[PhysicalMemoryElementName] on Subsystem
[MemoryElementName]. (DIMM 9)

806f010c-200affff Uncorrectable error detected for Yes

[PhysicalMemoryElementName] on Subsystem
[MemoryElementName]. (DIMM 10)

806f010c-200bffff Uncorrectable error detected for Yes

[PhysicalMemoryElementName] on Subsystem
[MemoryElementName]. (DIMM 11)

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 273

Table 47. Events that automatically notify Support (continued)

Automatically
Event ID Message String Notify Support

806f010c-200cffff Uncorrectable error detected for Yes

[PhysicalMemoryElementName] on Subsystem
[MemoryElementName]. (DIMM 12)

806f010c-200dffff Uncorrectable error detected for Yes

[PhysicalMemoryElementName] on Subsystem
[MemoryElementName]. (DIMM 13)

806f010c-200effff Uncorrectable error detected for Yes

[PhysicalMemoryElementName] on Subsystem
[MemoryElementName]. (DIMM 14)

806f010c-200fffff Uncorrectable error detected for Yes

[PhysicalMemoryElementName] on Subsystem
[MemoryElementName]. (DIMM 15)

806f010c-2010ffff Uncorrectable error detected for Yes

[PhysicalMemoryElementName] on Subsystem
[MemoryElementName]. (DIMM 16)

806f010c-2011ffff Uncorrectable error detected for Yes

[PhysicalMemoryElementName] on Subsystem
[MemoryElementName]. (DIMM 17)

806f010c-2012ffff Uncorrectable error detected for Yes

[PhysicalMemoryElementName] on Subsystem
[MemoryElementName]. (DIMM 18)

806f010c-2013ffff Uncorrectable error detected for Yes

[PhysicalMemoryElementName] on Subsystem
[MemoryElementName]. (DIMM 19)

806f010c-2014ffff Uncorrectable error detected for Yes

[PhysicalMemoryElementName] on Subsystem
[MemoryElementName]. (DIMM 20)

806f010c-2015ffff Uncorrectable error detected for Yes

[PhysicalMemoryElementName] on Subsystem
[MemoryElementName]. (DIMM 21)

806f010c-2016ffff Uncorrectable error detected for Yes

[PhysicalMemoryElementName] on Subsystem
[MemoryElementName]. (DIMM 22)

806f010c-2017ffff Uncorrectable error detected for Yes

[PhysicalMemoryElementName] on Subsystem
[MemoryElementName]. (DIMM 23)

806f010c-2018ffff Uncorrectable error detected for Yes

[PhysicalMemoryElementName] on Subsystem
[MemoryElementName]. (DIMM 24)

806f010c-2581ffff Uncorrectable error detected for Yes

[PhysicalMemoryElementName] on Subsystem
[MemoryElementName]. (All DIMMS)

806f010d-0400ffff The Drive [StorageVolumeElementName] has been Yes

disabled due to a detected fault. (Drive 0)

806f010d-0401ffff The Drive [StorageVolumeElementName] has been Yes

disabled due to a detected fault. (Drive 1)

274 Lenovo System x3550 M5 Installation and Service Guide

Table 47. Events that automatically notify Support (continued)

Automatically
Event ID Message String Notify Support

806f010d-0402ffff The Drive [StorageVolumeElementName] has been Yes

disabled due to a detected fault. (Drive 2)

806f010d-0403ffff The Drive [StorageVolumeElementName] has been Yes

disabled due to a detected fault. (Drive 3)

806f010d-0404ffff The Drive [StorageVolumeElementName] has been Yes

disabled due to a detected fault. (Drive 4)

806f010d-0405ffff The Drive [StorageVolumeElementName] has been Yes

disabled due to a detected fault. (Drive 5)

806f010d-0406ffff The Drive [StorageVolumeElementName] has been Yes

disabled due to a detected fault. (Drive 6)

806f010d-0407ffff The Drive [StorageVolumeElementName] has been Yes

disabled due to a detected fault. (Drive 7)

806f010d-0408ffff The Drive [StorageVolumeElementName] has been Yes

disabled due to a detected fault. (Drive 8)

806f010d-0409ffff The Drive [StorageVolumeElementName] has been Yes

disabled due to a detected fault. (Drive 9)

806f010d-040affff The Drive [StorageVolumeElementName] has been Yes

disabled due to a detected fault. (Drive 10)

806f010d-040bffff The Drive [StorageVolumeElementName] has been Yes

disabled due to a detected fault. (Drive 11)

806f010d-040cffff The Drive [StorageVolumeElementName] has been Yes

disabled due to a detected fault. (Drive 12)

806f010d-040dffff The Drive [StorageVolumeElementName] has been Yes

disabled due to a detected fault. (Drive 13)

806f011b-0701ffff The connector [PhysicalConnectorElementName] has Yes

encountered a configuration error. (Front USB)

806f011b-0c01ffff The connector [PhysicalConnectorElementName] has Yes

encountered a configuration error. (FP LCD Cable)

806f0207-0301ffff [ProcessorElementName] has Failed with FRB1/BIST Yes

condition. (CPU 1)

806f0207-0302ffff [ProcessorElementName] has Failed with FRB1/BIST Yes

condition. (CPU 2)

806f0207-2584ffff [ProcessorElementName] has Failed with FRB1/BIST Yes

condition. (All CPUs)

806f020d-0400ffff Failure Predicted on drive [StorageVolumeElementName] Yes

for array [ComputerSystemElementName]. (Drive 0)

806f020d-0401ffff Failure Predicted on drive [StorageVolumeElementName] Yes

for array [ComputerSystemElementName]. (Drive 1)

806f020d-0402ffff Failure Predicted on drive [StorageVolumeElementName] Yes

for array [ComputerSystemElementName]. (Drive 2)

806f020d-0403ffff Failure Predicted on drive [StorageVolumeElementName] Yes

for array [ComputerSystemElementName]. (Drive 3)

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 275

Table 47. Events that automatically notify Support (continued)

Automatically
Event ID Message String Notify Support

806f020d-0404ffff Failure Predicted on drive [StorageVolumeElementName] Yes

for array [ComputerSystemElementName]. (Drive 4)

806f020d-0405ffff Failure Predicted on drive [StorageVolumeElementName] Yes

for array [ComputerSystemElementName]. (Drive 5)

806f020d-0406ffff Failure Predicted on drive [StorageVolumeElementName] Yes

for array [ComputerSystemElementName]. (Drive 6)

806f020d-0407ffff Failure Predicted on drive [StorageVolumeElementName] Yes

for array [ComputerSystemElementName]. (Drive 7)

806f020d-0408ffff Failure Predicted on drive [StorageVolumeElementName] Yes

for array [ComputerSystemElementName]. (Drive 8)

806f020d-0409ffff Failure Predicted on drive [StorageVolumeElementName] Yes

for array [ComputerSystemElementName]. (Drive 9)

806f020d-040affff Failure Predicted on drive [StorageVolumeElementName] Yes

for array [ComputerSystemElementName]. (Drive 10)

806f020d-040bffff Failure Predicted on drive [StorageVolumeElementName] Yes

for array [ComputerSystemElementName]. (Drive 11)

806f020d-040cffff Failure Predicted on drive [StorageVolumeElementName] Yes

for array [ComputerSystemElementName]. (Drive 12)

806f020d-040dffff Failure Predicted on drive [StorageVolumeElementName] Yes

for array [ComputerSystemElementName]. (Drive 13)

806f050c-2001ffff Memory Logging Limit Reached for Yes

[PhysicalMemoryElementName] on Subsystem
[MemoryElementName]. (DIMM 1)

806f050c-2002ffff Memory Logging Limit Reached for Yes

[PhysicalMemoryElementName] on Subsystem
[MemoryElementName]. (DIMM 2)

806f050c-2003ffff Memory Logging Limit Reached for Yes

[PhysicalMemoryElementName] on Subsystem
[MemoryElementName]. (DIMM 3)

806f050c-2004ffff Memory Logging Limit Reached for Yes

[PhysicalMemoryElementName] on Subsystem
[MemoryElementName]. (DIMM 4)

806f050c-2005ffff Memory Logging Limit Reached for Yes

[PhysicalMemoryElementName] on Subsystem
[MemoryElementName]. (DIMM 5)

806f050c-2006ffff Memory Logging Limit Reached for Yes

[PhysicalMemoryElementName] on Subsystem
[MemoryElementName]. (DIMM 6)

806f050c-2007ffff Memory Logging Limit Reached for Yes

[PhysicalMemoryElementName] on Subsystem
[MemoryElementName]. (DIMM 7)

806f050c-2008ffff Memory Logging Limit Reached for Yes

[PhysicalMemoryElementName] on Subsystem
[MemoryElementName]. (DIMM 8)

276 Lenovo System x3550 M5 Installation and Service Guide

Table 47. Events that automatically notify Support (continued)

Automatically
Event ID Message String Notify Support

806f050c-2009ffff Memory Logging Limit Reached for Yes

[PhysicalMemoryElementName] on Subsystem
[MemoryElementName]. (DIMM 9)

806f050c-200affff Memory Logging Limit Reached for Yes

[PhysicalMemoryElementName] on Subsystem
[MemoryElementName]. (DIMM 10)

806f050c-200bffff Memory Logging Limit Reached for Yes

[PhysicalMemoryElementName] on Subsystem
[MemoryElementName]. (DIMM 11)

806f050c-200cffff Memory Logging Limit Reached for Yes

[PhysicalMemoryElementName] on Subsystem
[MemoryElementName]. (DIMM 12)

806f050c-200dffff Memory Logging Limit Reached for Yes

[PhysicalMemoryElementName] on Subsystem
[MemoryElementName]. (DIMM 13)

806f050c-200effff Memory Logging Limit Reached for Yes

[PhysicalMemoryElementName] on Subsystem
[MemoryElementName]. (DIMM 14)

806f050c-200fffff Memory Logging Limit Reached for Yes

[PhysicalMemoryElementName] on Subsystem
[MemoryElementName]. (DIMM 15)

806f050c-2010ffff Memory Logging Limit Reached for Yes

[PhysicalMemoryElementName] on Subsystem
[MemoryElementName]. (DIMM 16)

806f050c-2011ffff Memory Logging Limit Reached for Yes

[PhysicalMemoryElementName] on Subsystem
[MemoryElementName]. (DIMM 17)

806f050c-2012ffff Memory Logging Limit Reached for Yes

[PhysicalMemoryElementName] on Subsystem
[MemoryElementName]. (DIMM 18)

806f050c-2013ffff Memory Logging Limit Reached for Yes

[PhysicalMemoryElementName] on Subsystem
[MemoryElementName]. (DIMM 19)

806f050c-2014ffff Memory Logging Limit Reached for Yes

[PhysicalMemoryElementName] on Subsystem
[MemoryElementName]. (DIMM 20)

806f050c-2015ffff Memory Logging Limit Reached for Yes

[PhysicalMemoryElementName] on Subsystem
[MemoryElementName]. (DIMM 21)

806f050c-2016ffff Memory Logging Limit Reached for Yes

[PhysicalMemoryElementName] on Subsystem
[MemoryElementName]. (DIMM 22)

806f050c-2017ffff Memory Logging Limit Reached for Yes

[PhysicalMemoryElementName] on Subsystem
[MemoryElementName]. (DIMM 23)

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 277

Table 47. Events that automatically notify Support (continued)

Automatically
Event ID Message String Notify Support

806f050c-2018ffff Memory Logging Limit Reached for Yes

[PhysicalMemoryElementName] on Subsystem
[MemoryElementName]. (DIMM 24)

806f050c-2581ffff Memory Logging Limit Reached for Yes

[PhysicalMemoryElementName] on Subsystem
[MemoryElementName]. (All DIMMS)

806f060d-0400ffff Array [ComputerSystemElementName] has failed. (Drive Yes

0)

806f060d-0401ffff Array [ComputerSystemElementName] has failed. (Drive Yes

1)

806f060d-0402ffff Array [ComputerSystemElementName] has failed. (Drive Yes

2)

806f060d-0403ffff Array [ComputerSystemElementName] has failed. (Drive Yes

3)

806f060d-0404ffff Array [ComputerSystemElementName] has failed. (Drive Yes

4)

806f060d-0405ffff Array [ComputerSystemElementName] has failed. (Drive Yes

5)

806f060d-0406ffff Array [ComputerSystemElementName] has failed. (Drive Yes

6)

806f060d-0407ffff Array [ComputerSystemElementName] has failed. (Drive Yes

7)

806f060d-0408ffff Array [ComputerSystemElementName] has failed. (Drive Yes

8)

806f060d-0409ffff Array [ComputerSystemElementName] has failed. (Drive Yes

9)

806f060d-040affff Array [ComputerSystemElementName] has failed. (Drive Yes

10)

806f060d-040bffff Array [ComputerSystemElementName] has failed. (Drive Yes

11)

806f060d-040cffff Array [ComputerSystemElementName] has failed. (Drive Yes

12)

806f060d-040dffff Array [ComputerSystemElementName] has failed. (Drive Yes

13)

806f0813-2581ffff An Uncorrectable Bus Error has occurred on system Yes

[ComputerSystemElementName]. (DIMMs)

806f0813-2582ffff A Uncorrectable Bus Error has occurred on system Yes

[ComputerSystemElementName]. (PCIs)

806f0813-2584ffff A Uncorrectable Bus Error has occurred on system Yes

[ComputerSystemElementName]. (CPUs)

278 Lenovo System x3550 M5 Installation and Service Guide

List of IMM events
This section lists all messages that can be sent from the IMM.

• 40000001-00000000 : Management Controller [arg1] Network Initialization Complete.

This message is for the use case where a Management Controller network has completed initialization.
May also be shown as 4000000100000000 or 0x4000000100000000

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - IMM Network event
SNMP Trap ID
37
CIM Information
Prefix: IMM ID: 0001
User Response
Information only; no action is required.

• 40000002-00000000 : Certificate Authority [arg1] has detected a [arg2] Certificate Error.

This message is for the use case when there is an error with an SSL Server, SSL Client, or SSL Trusted CA
Certificate.
May also be shown as 4000000200000000 or 0x4000000200000000

Severity
Error
Serviceable
No
Automatically notify support
No
Alert Category
System - SSL certification
SNMP Trap ID
22
CIM Information
Prefix: IMM ID: 0002
User Response
Make sure that the certificate that you are importing is correct and properly generated.

• 40000003-00000000 : Ethernet Data Rate modified from [arg1] to [arg2] by user [arg3].
This message is for the use case where a user modifies the Ethernet Port data rate.

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 279

 May also be shown as 4000000300000000 or 0x4000000300000000

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
none
SNMP Trap ID

CIM Information
Prefix: IMM ID: 0003
User Response
Information only; no action is required.

• 40000004-00000000 : Ethernet Duplex setting modified from [arg1] to [arg2] by user [arg3].
This message is for the use case where A user modifies the Ethernet Port duplex setting.
May also be shown as 4000000400000000 or 0x4000000400000000

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
none
SNMP Trap ID

CIM Information
Prefix: IMM ID: 0004
User Response
Information only; no action is required.

• 40000005-00000000 : Ethernet MTU setting modified from [arg1] to [arg2] by user [arg3].
This message is for the use case where a user modifies the Ethernet Port MTU setting.
May also be shown as 4000000500000000 or 0x4000000500000000

Severity
Info
Serviceable
No
Automatically notify support
No

280 Lenovo System x3550 M5 Installation and Service Guide

 Alert Category
none
SNMP Trap ID

CIM Information
Prefix: IMM ID: 0005
User Response
Information only; no action is required.

• 40000006-00000000 : Ethernet locally administered MAC address modified from [arg1] to [arg2] by
user [arg3].
This message is for the use case where a user modifies the Ethernet Port MAC address setting.
May also be shown as 4000000600000000 or 0x4000000600000000

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
none
SNMP Trap ID

CIM Information
Prefix: IMM ID: 0006
User Response
Information only; no action is required.

• 40000007-00000000 : Ethernet interface [arg1] by user [arg2].

This message is for the use case where a user enables or disabled the ethernet interface.
May also be shown as 4000000700000000 or 0x4000000700000000

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
none
SNMP Trap ID

CIM Information
Prefix: IMM ID: 0007
User Response

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 281

 Information only; no action is required.

• 40000008-00000000 : Hostname set to [arg1] by user [arg2].

This message is for the use case where user modifies the Hostname of a Management Controller.
May also be shown as 4000000800000000 or 0x4000000800000000

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - IMM Network event
SNMP Trap ID
37
CIM Information
Prefix: IMM ID: 0008
User Response
Information only; no action is required.

• 40000009-00000000 : IP address of network interface modified from [arg1] to [arg2] by user [arg3].
This message is for the use case where user modifies the IP address of a Management Controller.
May also be shown as 4000000900000000 or 0x4000000900000000

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - IMM Network event
SNMP Trap ID
37
CIM Information
Prefix: IMM ID: 0009
User Response
Information only; no action is required.

• 4000000a-00000000 : IP subnet mask of network interface modified from [arg1] to [arg2] by user
[arg3].
This message is for the use case where a user modifies the IP subnet mask of a Management Controller.
May also be shown as 4000000a00000000 or 0x4000000a00000000

Severity

282 Lenovo System x3550 M5 Installation and Service Guide

 Info
Serviceable
No
Automatically notify support
No
Alert Category
none
SNMP Trap ID

CIM Information
Prefix: IMM ID: 0010
User Response
Information only; no action is required.

• 4000000b-00000000 : IP address of default gateway modified from [arg1] to [arg2] by user [arg3].
This message is for the use case where a user modifies the default gateway IP address of a Management
Controller.
May also be shown as 4000000b00000000 or 0x4000000b00000000

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
none
SNMP Trap ID

CIM Information
Prefix: IMM ID: 0011
User Response
Information only; no action is required.

• 4000000c-00000000 : OS Watchdog response [arg1] by [arg2] .

This message is for the use case where an OS Watchdog has been enabled or disabled by a user.
May also be shown as 4000000c00000000 or 0x4000000c00000000

Severity
Warning
Serviceable
No
Automatically notify support
No
Alert Category
none

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 283

 SNMP Trap ID

CIM Information
Prefix: IMM ID: 0012
User Response
Information only; no action is required.

• 4000000d-00000000 : DHCP[[arg1]] failure, no IP address assigned.

This message is for the use case where a DHCP server fails to assign an IP address to a Management
Controller.
May also be shown as 4000000d00000000 or 0x4000000d00000000

Severity
Warning
Serviceable
No
Automatically notify support
No
Alert Category
none
SNMP Trap ID

CIM Information
Prefix: IMM ID: 0013
User Response
Complete the following steps until the problem is solved:
1. Make sure that the IMM network cable is connected.
2. Make sure that there is a DHCP server on the network that can assign an IP address to the IMM.

• 4000000e-00000000 : Remote Login Successful. Login ID: [arg1] from [arg2] at IP address [arg3].
This message is for the use case where a user successfully logs in to a Management Controller.
May also be shown as 4000000e00000000 or 0x4000000e00000000

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Remote Login
SNMP Trap ID
30
CIM Information
Prefix: IMM ID: 0014

284 Lenovo System x3550 M5 Installation and Service Guide

 User Response
Information only; no action is required.

• 4000000f-00000000 : Attempting to [arg1] server [arg2] by user [arg3].

This message is for the use case where a user is using the Management Controller to perform a power
function on the system.
May also be shown as 4000000f00000000 or 0x4000000f00000000

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
none
SNMP Trap ID

CIM Information
Prefix: IMM ID: 0015
User Response
Information only; no action is required.

• 40000010-00000000 : Security: Userid: [arg1] had [arg2] login failures from WEB client at IP address
[arg3].
This message is for the use case where a user has failed to log in to a Management Controller from a web
browser.
May also be shown as 4000001000000000 or 0x4000001000000000

Severity
Warning
Serviceable
No
Automatically notify support
No
Alert Category
System - Remote Login
SNMP Trap ID
30
CIM Information
Prefix: IMM ID: 0016
User Response
Complete the following steps until the problem is solved:
1. Make sure that the correct login ID and password are being used.
2. Have the system administrator reset the login ID or password.

• 40000011-00000000 : Security: Login ID: [arg1] had [arg2] login failures from CLI at [arg3].

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 285

 This message is for the use case where a user has failed to log in to a Management Controller from the
Legacy CLI.
May also be shown as 4000001100000000 or 0x4000001100000000

Severity
Warning
Serviceable
No
Automatically notify support
No
Alert Category
System - Remote Login
SNMP Trap ID
30
CIM Information
Prefix: IMM ID: 0017
User Response
Complete the following steps until the problem is solved:
1. Make sure that the correct login ID and password are being used.
2. Have the system administrator reset the login ID or password.

• 40000012-00000000 : Remote access attempt failed. Invalid userid or password received. Userid is
[arg1] from WEB browser at IP address [arg2].
This message is for the use case where a remote user has failed to establish a remote control session
from a Web browser session.
May also be shown as 4000001200000000 or 0x4000001200000000

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Remote Login
SNMP Trap ID
30
CIM Information
Prefix: IMM ID: 0018
User Response
Make sure that the correct login ID and password are being used.

• 40000013-00000000 : Remote access attempt failed. Invalid userid or password received. Userid is
[arg1] from TELNET client at IP address [arg2].
This message is for the use case where a user has failed to log in to a Management Controller from a
telnet session.

286 Lenovo System x3550 M5 Installation and Service Guide

 May also be shown as 4000001300000000 or 0x4000001300000000

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Remote Login
SNMP Trap ID
30
CIM Information
Prefix: IMM ID: 0019
User Response
Make sure that the correct login ID and password are being used.

• 40000014-00000000 : The [arg1] on system [arg2] cleared by user [arg3].

This message is for the use case where a Management Controller Event Log on a system is cleared by a
user.
May also be shown as 4000001400000000 or 0x4000001400000000

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
none
SNMP Trap ID

CIM Information
Prefix: IMM ID: 0020
User Response
Information only; no action is required.

• 40000015-00000000 : Management Controller [arg1] reset was initiated by user [arg2].

This message is for the use case where a Management Controller reset is initiated by a user.
May also be shown as 4000001500000000 or 0x4000001500000000

Severity
Info
Serviceable
No
Automatically notify support

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 287

 No
Alert Category
none
SNMP Trap ID

CIM Information
Prefix: IMM ID: 0021
User Response
Information only; no action is required.

• 40000016-00000000 : ENET[[arg1]] DHCP-HSTN=[arg2], DN=[arg3], IP@=[arg4], SN=[arg5], GW@=

[arg6], DNS1@=[arg7] .
This message is for the use case where a Management Controller IP address and configuration has been
assigned by the DHCP server.
May also be shown as 4000001600000000 or 0x4000001600000000

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
none
SNMP Trap ID

CIM Information
Prefix: IMM ID: 0022
User Response
Information only; no action is required.

• 40000017-00000000 : ENET[[arg1]] IP-Cfg:HstName=[arg2], IP@=[arg3] ,NetMsk=[arg4], GW@=

[arg5] .
This message is for the use case where a Management Controller IP address and configuration has been
assigned statically using user data.
May also be shown as 4000001700000000 or 0x4000001700000000

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
none
SNMP Trap ID

288 Lenovo System x3550 M5 Installation and Service Guide

 CIM Information
Prefix: IMM ID: 0023
User Response
Information only; no action is required.

• 40000018-00000000 : LAN: Ethernet[[arg1]] interface is no longer active.

This message is for the use case where a Management Controller ethernet interface is no longer active.
May also be shown as 4000001800000000 or 0x4000001800000000

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
none
SNMP Trap ID

CIM Information
Prefix: IMM ID: 0024
User Response
Information only; no action is required.

• 40000019-00000000 : LAN: Ethernet[[arg1]] interface is now active.

This message is for the use case where a Management Controller ethernet interface is now active.
May also be shown as 4000001900000000 or 0x4000001900000000

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
none
SNMP Trap ID

CIM Information
Prefix: IMM ID: 0025
User Response
Information only; no action is required.

• 4000001a-00000000 : DHCP setting changed to [arg1] by user [arg2].

This message is for the use case where a user changes the DHCP setting.

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 289

 May also be shown as 4000001a00000000 or 0x4000001a00000000

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
none
SNMP Trap ID

CIM Information
Prefix: IMM ID: 0026
User Response
Information only; no action is required.

• 4000001b-00000000 : Management Controller [arg1]: Configuration restored from a file by user

[arg2].
This message is for the use case where a user restores a Management Controller configuration from a file.
May also be shown as 4000001b00000000 or 0x4000001b00000000

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
none
SNMP Trap ID

CIM Information
Prefix: IMM ID: 0027
User Response
Information only; no action is required.

• 4000001c-00000000 : Watchdog [arg1] Screen Capture Occurred .

This message is for the use case where an operating system error has occurred and the screen was
captured.
May also be shown as 4000001c00000000 or 0x4000001c00000000

Severity
Info
Serviceable
No

290 Lenovo System x3550 M5 Installation and Service Guide

 Automatically notify support
No
Alert Category
System - other
SNMP Trap ID
22
CIM Information
Prefix: IMM ID: 0028
User Response
If there was no operating-system error, complete the following steps until the problem is solved:
1. Reconfigure the watchdog timer to a higher value.
2. Make sure that the IMM Ethernet-over-USB interface is enabled.
3. Reinstall the RNDIS or cdc_ether device driver for the operating system.
4. Disable the watchdog.
If there was an operating-system error, check the integrity of the installed operating system.

• 4000001d-00000000 : Watchdog [arg1] Failed to Capture Screen.

This message is for the use case where an operating system error has occurred and the screen capture
failed.
May also be shown as 4000001d00000000 or 0x4000001d00000000

Severity
Error
Serviceable
No
Automatically notify support
No
Alert Category
System - other
SNMP Trap ID
22
CIM Information
Prefix: IMM ID: 0029
User Response
Complete the following steps until the problem is solved:
1. Reconfigure the watchdog timer to a higher value.
2. Make sure that the IMM Ethernet over USB interface is enabled.
3. Reinstall the RNDIS or cdc_ether device driver for the operating system.
4. Disable the watchdog. Check the integrity of the installed operating system.
5. Update the IMM firmware. Important: Some cluster solutions require specific code levels or
coordinated code updates. If the device is part of a cluster solution, verify that the latest level of
code is supported for the cluster solution before you update the code.

• 4000001e-00000000 : Running the backup Management Controller [arg1] main application.

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 291

 This message is for the use case where a Management Controller has resorted to running the backup
main application.
May also be shown as 4000001e00000000 or 0x4000001e00000000

Severity
Warning
Serviceable
No
Automatically notify support
No
Alert Category
System - other
SNMP Trap ID
22
CIM Information
Prefix: IMM ID: 0030
User Response
Update the IMM firmware. Important: Some cluster solutions require specific code levels or
coordinated code updates. If the device is part of a cluster solution, verify that the latest level of code
is supported for the cluster solution before you update the code.

• 4000001f-00000000 : Please ensure that the Management Controller [arg1] is flashed with the
correct firmware. The Management Controller is unable to match its firmware to the server.
This message is for the use case where a Management Controller firmware version does not match the
server.
May also be shown as 4000001f00000000 or 0x4000001f00000000

Severity
Error
Serviceable
No
Automatically notify support
No
Alert Category
System - other
SNMP Trap ID
22
CIM Information
Prefix: IMM ID: 0031
User Response
Update the IMM firmware to a version that the server supports. Important: Some cluster solutions
require specific code levels or coordinated code updates. If the device is part of a cluster solution,
verify that the latest level of code is supported for the cluster solution before you update the code.

• 40000020-00000000 : Management Controller [arg1] Reset was caused by restoring default values.
This message is for the use case where a Management Controller has been reset due to a user restoring
the configuration to default values.

292 Lenovo System x3550 M5 Installation and Service Guide

 May also be shown as 4000002000000000 or 0x4000002000000000

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
none
SNMP Trap ID

CIM Information
Prefix: IMM ID: 0032
User Response
Information only; no action is required.

• 40000021-00000000 : Management Controller [arg1] clock has been set from NTP server [arg2].
This message is for the use case where a Management Controller clock has been set from the Network
Time Protocol server.
May also be shown as 4000002100000000 or 0x4000002100000000

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
none
SNMP Trap ID

CIM Information
Prefix: IMM ID: 0033
User Response
Information only; no action is required.

• 40000022-00000000 : SSL data in the Management Controller [arg1] configuruation data is invalid.
Clearing configuration data region and disabling SSL.
This message is for the use case where a Management Controller has detected invalid SSL data in the
configuration data and is clearing the configuration data region and disabling the SSL.
May also be shown as 4000002200000000 or 0x4000002200000000

Severity
Error
Serviceable
No

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 293

 Automatically notify support
No
Alert Category
System - other
SNMP Trap ID
22
CIM Information
Prefix: IMM ID: 0034
User Response
Complete the following steps until the problem is solved:
1. Make sure that the certificate that you are importing is correct.
2. Try to import the certificate again.

• 40000023-00000000 : Flash of [arg1] from [arg2] succeeded for user [arg3] .

This message is for the use case where a user has successfully flashed the firmware component (MC Main
Application, MC Boot ROM, BIOS, Diagnostics, System Power Backplane, Remote Expansion Enclosure
Power Backplane, Integrated System Management Processor, or Remote Expansion Enclosure
Processor) from the interface and IP address ( %d.
May also be shown as 4000002300000000 or 0x4000002300000000

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
none
SNMP Trap ID

CIM Information
Prefix: IMM ID: 0035
User Response
Information only; no action is required.

• 40000024-00000000 : Flash of [arg1] from [arg2] failed for user [arg3].

This message is for the use case where a user has not flashed the firmware component from the interface
and IP address due to a failure.
May also be shown as 4000002400000000 or 0x4000002400000000

Severity
Info
Serviceable
No
Automatically notify support
No

294 Lenovo System x3550 M5 Installation and Service Guide

 Alert Category
System - other
SNMP Trap ID
22
CIM Information
Prefix: IMM ID: 0036
User Response
Information only; no action is required.

• 40000025-00000000 : The [arg1] on system [arg2] is 75% full.

This message is for the use case where a Management Controller Event Log on a system is 75% full.
May also be shown as 4000002500000000 or 0x4000002500000000

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Event Log 75% full
SNMP Trap ID
35
CIM Information
Prefix: IMM ID: 0037
User Response
Information only; no action is required.

• 40000026-00000000 : The [arg1] on system [arg2] is 100% full.

This message is for the use case where a Management Controller Event Log on a system is 100% full.
May also be shown as 4000002600000000 or 0x4000002600000000

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Event Log 75% full
SNMP Trap ID
35
CIM Information
Prefix: IMM ID: 0038
User Response
To avoid losing older log entries, save the log as a text file and clear the log.

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 295

• 40000027-00000000 : Platform Watchdog Timer expired for [arg1].
This message is for the use case when an implementation has detected a Platform Watchdog Timer
Expired
May also be shown as 4000002700000000 or 0x4000002700000000

Severity
Error
Serviceable
No
Automatically notify support
No
Alert Category
System - OS Timeout
SNMP Trap ID
21
CIM Information
Prefix: IMM ID: 0039
User Response
Complete the following steps until the problem is solved:
1. Reconfigure the watchdog timer to a higher value.
2. Make sure that the IMM Ethernet-over-USB interface is enabled.
3. Reinstall the RNDIS or cdc_ether device driver for the operating system.
4. Disable the watchdog.
5. Check the integrity of the installed operating system.

• 40000028-00000000 : Management Controller Test Alert Generated by [arg1].

This message is for the use case where a user has generated a Test Alert.
May also be shown as 4000002800000000 or 0x4000002800000000

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - other
SNMP Trap ID
22
CIM Information
Prefix: IMM ID: 0040
User Response
Information only; no action is required.

296 Lenovo System x3550 M5 Installation and Service Guide

• 40000029-00000000 : Security: Userid: [arg1] had [arg2] login failures from an SSH client at IP
address [arg3].
This message is for the use case where a user has failed to log in to a Management Controller from SSH.
May also be shown as 4000002900000000 or 0x4000002900000000

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Remote Login
SNMP Trap ID
30
CIM Information
Prefix: IMM ID: 0041
User Response
Complete the following steps until the problem is solved:
1. Make sure that the correct login ID and password are being used.
2. Have the system administrator reset the login ID or password.

• 4000002a-00000000 : [arg1] firmware mismatch internal to system [arg2]. Please attempt to flash
the [arg3] firmware.
This message is for the use case where a specific type of firmware mismatch has been detected.
May also be shown as 4000002a00000000 or 0x4000002a00000000

Severity
Error
Serviceable
No
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID
22
CIM Information
Prefix: IMM ID: 0042
User Response
Reflash the IMM firmware to the latest version.

• 4000002b-00000000 : Domain name set to [arg1].

Domain name set by user
May also be shown as 4000002b00000000 or 0x4000002b00000000

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 297

 Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
none
SNMP Trap ID

CIM Information
Prefix: IMM ID: 0043
User Response
Information only; no action is required.

• 4000002c-00000000 : Domain Source changed to [arg1] by user [arg2].

Domain source changed by user
May also be shown as 4000002c00000000 or 0x4000002c00000000

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
none
SNMP Trap ID

CIM Information
Prefix: IMM ID: 0044
User Response
Information only; no action is required.

• 4000002d-00000000 : DDNS setting changed to [arg1] by user [arg2].

DDNS setting changed by user
May also be shown as 4000002d00000000 or 0x4000002d00000000

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
none

298 Lenovo System x3550 M5 Installation and Service Guide

 SNMP Trap ID

CIM Information
Prefix: IMM ID: 0045
User Response
Information only; no action is required.

• 4000002e-00000000 : DDNS registration successful. The domain name is [arg1].

DDNS registration and values
May also be shown as 4000002e00000000 or 0x4000002e00000000

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
none
SNMP Trap ID

CIM Information
Prefix: IMM ID: 0046
User Response
Information only; no action is required.

• 4000002f-00000000 : IPv6 enabled by user [arg1] .

IPv6 protocol is enabled by user
May also be shown as 4000002f00000000 or 0x4000002f00000000

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
none
SNMP Trap ID

CIM Information
Prefix: IMM ID: 0047
User Response
Information only; no action is required.

• 40000030-00000000 : IPv6 disabled by user [arg1] .

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 299

 IPv6 protocol is disabled by user
May also be shown as 4000003000000000 or 0x4000003000000000

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
none
SNMP Trap ID

CIM Information
Prefix: IMM ID: 0048
User Response
Information only; no action is required.

• 40000031-00000000 : IPv6 static IP configuration enabled by user [arg1].

IPv6 static address assignment method is enabled by user
May also be shown as 4000003100000000 or 0x4000003100000000

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
none
SNMP Trap ID

CIM Information
Prefix: IMM ID: 0049
User Response
Information only; no action is required.

• 40000032-00000000 : IPv6 DHCP enabled by user [arg1].

IPv6 DHCP assignment method is enabled by user
May also be shown as 4000003200000000 or 0x4000003200000000

Severity
Info
Serviceable
No

300 Lenovo System x3550 M5 Installation and Service Guide

 Automatically notify support
No
Alert Category
none
SNMP Trap ID

CIM Information
Prefix: IMM ID: 0050
User Response
Information only; no action is required.

• 40000033-00000000 : IPv6 stateless auto-configuration enabled by user [arg1].

IPv6 statless auto-assignment method is enabled by user
May also be shown as 4000003300000000 or 0x4000003300000000

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
none
SNMP Trap ID

CIM Information
Prefix: IMM ID: 0051
User Response
Information only; no action is required.

• 40000034-00000000 : IPv6 static IP configuration disabled by user [arg1].

IPv6 static assignment method is disabled by user
May also be shown as 4000003400000000 or 0x4000003400000000

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
none
SNMP Trap ID

CIM Information
Prefix: IMM ID: 0052

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 301

 User Response
Information only; no action is required.

• 40000035-00000000 : IPv6 DHCP disabled by user [arg1].

IPv6 DHCP assignment method is disabled by user
May also be shown as 4000003500000000 or 0x4000003500000000

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
none
SNMP Trap ID

CIM Information
Prefix: IMM ID: 0053
User Response
Information only; no action is required.

• 40000036-00000000 : IPv6 stateless auto-configuration disabled by user [arg1].

IPv6 statless auto-assignment method is disabled by user
May also be shown as 4000003600000000 or 0x4000003600000000

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
none
SNMP Trap ID

CIM Information
Prefix: IMM ID: 0054
User Response
Information only; no action is required.

• 40000037-00000000 : ENET[[arg1]] IPv6-LinkLocal:HstName=[arg2], IP@=[arg3] ,Pref=[arg4] .

IPv6 Link Local address is active
May also be shown as 4000003700000000 or 0x4000003700000000

Severity

302 Lenovo System x3550 M5 Installation and Service Guide

 Info
Serviceable
No
Automatically notify support
No
Alert Category
none
SNMP Trap ID

CIM Information
Prefix: IMM ID: 0055
User Response
Information only; no action is required.

• 40000038-00000000 : ENET[[arg1]] IPv6-Static:HstName=[arg2], IP@=[arg3] ,Pref=[arg4], GW@=

[arg5] .
IPv6 Static address is active
May also be shown as 4000003800000000 or 0x4000003800000000

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
none
SNMP Trap ID

CIM Information
Prefix: IMM ID: 0056
User Response
Information only; no action is required.

• 40000039-00000000 : ENET[[arg1]] DHCPv6-HSTN=[arg2], DN=[arg3], IP@=[arg4], Pref=[arg5].

IPv6 DHCP-assigned address is active
May also be shown as 4000003900000000 or 0x4000003900000000

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
none

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 303

 SNMP Trap ID

CIM Information
Prefix: IMM ID: 0057
User Response
Information only; no action is required.

• 4000003a-00000000 : IPv6 static address of network interface modified from [arg1] to [arg2] by
user [arg3].
A user modifies the IPv6 static address of a Management Controller
May also be shown as 4000003a00000000 or 0x4000003a00000000

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
none
SNMP Trap ID

CIM Information
Prefix: IMM ID: 0058
User Response
Information only; no action is required.

• 4000003b-00000000 : DHCPv6 failure, no IP address assigned.

S DHCP6 server fails to assign an IP address to a Management Controller.
May also be shown as 4000003b00000000 or 0x4000003b00000000

Severity
Warning
Serviceable
No
Automatically notify support
No
Alert Category
none
SNMP Trap ID

CIM Information
Prefix: IMM ID: 0059
User Response
Complete the following steps until the problem is solved:
1. Make sure that the IMM network cable is connected.

304 Lenovo System x3550 M5 Installation and Service Guide

 2. Make sure that there is a DHCPv6 server on the network that can assign an IP address to the
IMM.

• 4000003c-00000000 : Platform Watchdog Timer expired for [arg1].

An implementation has detected an OS Loader Watchdog Timer Expired
May also be shown as 4000003c00000000 or 0x4000003c00000000

Severity
Error
Serviceable
No
Automatically notify support
No
Alert Category
System - Loader timeout
SNMP Trap ID
26
CIM Information
Prefix: IMM ID: 0060
User Response
1. Reconfigure the watchdog timer to a higher value.
2. Make sure that the IMM Ethernet over USB interface is enabled.
3. Reinstall the RNDIS or cdc_ether device driver for the operating system.
4. Disable the watchdog.
5. Check the integrity of the installed operating system.

• 4000003d-00000000 : Telnet port number changed from [arg1] to [arg2] by user [arg3].
A user has modified the telnet port number
May also be shown as 4000003d00000000 or 0x4000003d00000000

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
none
SNMP Trap ID

CIM Information
Prefix: IMM ID: 0061
User Response
Information only; no action is required.

• 4000003e-00000000 : SSH port number changed from [arg1] to [arg2] by user [arg3].

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 305

 A user has modified the SSH port number
May also be shown as 4000003e00000000 or 0x4000003e00000000

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
none
SNMP Trap ID

CIM Information
Prefix: IMM ID: 0062
User Response
Information only; no action is required.

• 4000003f-00000000 : Web-HTTP port number changed from [arg1] to [arg2] by user [arg3].
A user has modified the Web HTTP port number
May also be shown as 4000003f00000000 or 0x4000003f00000000

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
none
SNMP Trap ID

CIM Information
Prefix: IMM ID: 0063
User Response
Information only; no action is required.

• 40000040-00000000 : Web-HTTPS port number changed from [arg1] to [arg2] by user [arg3].
A user has modified the Web HTTPS port number
May also be shown as 4000004000000000 or 0x4000004000000000

Severity
Info
Serviceable
No

306 Lenovo System x3550 M5 Installation and Service Guide

 Automatically notify support
No
Alert Category
none
SNMP Trap ID

CIM Information
Prefix: IMM ID: 0064
User Response
Information only; no action is required.

• 40000041-00000000 : CIM/XML HTTP port number changed from [arg1] to [arg2] by user [arg3].
A user has modified the CIM HTTP port number
May also be shown as 4000004100000000 or 0x4000004100000000

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
none
SNMP Trap ID

CIM Information
Prefix: IMM ID: 0065
User Response
Information only; no action is required.

• 40000042-00000000 : CIM/XML HTTPS port number changed from [arg1] to [arg2] by user [arg3].
A user has modified the CIM HTTPS port number
May also be shown as 4000004200000000 or 0x4000004200000000

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
none
SNMP Trap ID

CIM Information
Prefix: IMM ID: 0066

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 307

 User Response
Information only; no action is required.

• 40000043-00000000 : SNMP Agent port number changed from [arg1] to [arg2] by user [arg3].
A user has modified the SNMP Agent port number
May also be shown as 4000004300000000 or 0x4000004300000000

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
none
SNMP Trap ID

CIM Information
Prefix: IMM ID: 0067
User Response
Information only; no action is required.

• 40000044-00000000 : SNMP Traps port number changed from [arg1] to [arg2] by user [arg3].
A user has modified the SNMP Traps port number
May also be shown as 4000004400000000 or 0x4000004400000000

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
none
SNMP Trap ID

CIM Information
Prefix: IMM ID: 0068
User Response
Information only; no action is required.

• 40000045-00000000 : Syslog port number changed from [arg1] to [arg2] by user [arg3].
A user has modified the Syslog receiver port number
May also be shown as 4000004500000000 or 0x4000004500000000

Severity

308 Lenovo System x3550 M5 Installation and Service Guide

 Info
Serviceable
No
Automatically notify support
No
Alert Category
none
SNMP Trap ID

CIM Information
Prefix: IMM ID: 0069
User Response
Information only; no action is required.

• 40000046-00000000 : Remote Presence port number changed from [arg1] to [arg2] by user [arg3].
A user has modified the Remote Presence port number
May also be shown as 4000004600000000 or 0x4000004600000000

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
none
SNMP Trap ID

CIM Information
Prefix: IMM ID: 0070
User Response
Information only; no action is required.

• 40000047-00000000 : LED [arg1] state changed to [arg2] by [arg3].

A user has modified the state of an LED
May also be shown as 4000004700000000 or 0x4000004700000000

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
none

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 309

 SNMP Trap ID

CIM Information
Prefix: IMM ID: 0071
User Response
Information only; no action is required.

• 40000048-00000000 : Inventory data changed for device [arg1], new device data hash=[arg2], new
master data hash=[arg3] .
Something has caused the physical inventory to change
May also be shown as 4000004800000000 or 0x4000004800000000

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
none
SNMP Trap ID

CIM Information
Prefix: IMM ID: 0072
User Response
Information only; no action is required.

• 40000049-00000000 : SNMP [arg1] enabled by user [arg2] .

A user enabled SNMPv1 or SNMPv3 or Traps
May also be shown as 4000004900000000 or 0x4000004900000000

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
none
SNMP Trap ID

CIM Information
Prefix: IMM ID: 0073
User Response
Information only; no action is required.

310 Lenovo System x3550 M5 Installation and Service Guide

• 4000004a-00000000 : SNMP [arg1] disabled by user [arg2] .
A user disabled SNMPv1 or SNMPv3 or Traps
May also be shown as 4000004a00000000 or 0x4000004a00000000

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
none
SNMP Trap ID

CIM Information
Prefix: IMM ID: 0074
User Response
Information only; no action is required.

• 4000004b-00000000 : SNMPv1 [arg1] set by user [arg2]: Name=[arg3], AccessType=[arg4],

Address=[arg5].
A user changed the SNMP community string
May also be shown as 4000004b00000000 or 0x4000004b00000000

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
none
SNMP Trap ID

CIM Information
Prefix: IMM ID: 0075
User Response
Information only; no action is required.

• 4000004c-00000000 : LDAP Server configuration set by user [arg1]: SelectionMethod=[arg2],

DomainName=[arg3], Server1=[arg4], Server2=[arg5], Server3=[arg6], Server4=[arg7].
A user changed the LDAP server configuration
May also be shown as 4000004c00000000 or 0x4000004c00000000

Severity
Info

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 311

 Serviceable
No
Automatically notify support
No
Alert Category
none
SNMP Trap ID

CIM Information
Prefix: IMM ID: 0076
User Response
Information only; no action is required.

• 4000004d-00000000 : LDAP set by user [arg1]: RootDN=[arg2], UIDSearchAttribute=[arg3],

BindingMethod=[arg4], EnhancedRBS=[arg5], TargetName=[arg6], GroupFilter=[arg7],
GroupAttribute=[arg8], LoginAttribute=[arg9].
A user configured an LDAP Miscellaneous setting
May also be shown as 4000004d00000000 or 0x4000004d00000000

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
none
SNMP Trap ID

CIM Information
Prefix: IMM ID: 0077
User Response
Information only; no action is required.

• 4000004e-00000000 : Serial Redirection set by user [arg1]: Mode=[arg2], BaudRate=[arg3],

StopBits=[arg4], Parity=[arg5], SessionTerminateSequence=[arg6].
A user configured the Serial Port mode
May also be shown as 4000004e00000000 or 0x4000004e00000000

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category

312 Lenovo System x3550 M5 Installation and Service Guide

 none
SNMP Trap ID

CIM Information
Prefix: IMM ID: 0078
User Response
Information only; no action is required.

• 4000004f-00000000 : Date and Time set by user [arg1]: Date=[arg2], Time-[arg3], DST Auto-adjust=
[arg4], Timezone=[arg5].
A user configured the Date and Time settings
May also be shown as 4000004f00000000 or 0x4000004f00000000

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
none
SNMP Trap ID

CIM Information
Prefix: IMM ID: 0079
User Response
Information only; no action is required.

• 40000050-00000000 : Server General Settings set by user [arg1]: Name=[arg2], Contact=[arg3],

Location=[arg4], Room=[arg5], RackID=[arg6], Rack U-position=[arg7].
A user configured the Location setting
May also be shown as 4000005000000000 or 0x4000005000000000

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
none
SNMP Trap ID

CIM Information
Prefix: IMM ID: 0080
User Response

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 313

 Information only; no action is required.

• 40000051-00000000 : Server Power Off Delay set to [arg1] by user [arg2].

A user configured the Server Power Off Delay
May also be shown as 4000005100000000 or 0x4000005100000000

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
none
SNMP Trap ID

CIM Information
Prefix: IMM ID: 0081
User Response
Information only; no action is required.

• 40000052-00000000 : Server [arg1] scheduled for [arg2] at [arg3] by user [arg4].

A user configured a Server Power action at a specific time
May also be shown as 4000005200000000 or 0x4000005200000000

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
none
SNMP Trap ID

CIM Information
Prefix: IMM ID: 0082
User Response
Information only; no action is required.

• 40000053-00000000 : Server [arg1] scheduled for every [arg2] at [arg3] by user [arg4].
A user configured a recurring Server Power Action
May also be shown as 4000005300000000 or 0x4000005300000000

Severity
Info

314 Lenovo System x3550 M5 Installation and Service Guide

 Serviceable
No
Automatically notify support
No
Alert Category
none
SNMP Trap ID

CIM Information
Prefix: IMM ID: 0083
User Response
Information only; no action is required.

• 40000054-00000000 : Server [arg1] [arg2] cleared by user [arg3].

A user cleared a Server Power Action.
May also be shown as 4000005400000000 or 0x4000005400000000

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
none
SNMP Trap ID

CIM Information
Prefix: IMM ID: 0084
User Response
Information only; no action is required.

• 40000055-00000000 : Synchronize time setting by user [arg1]: Mode=[arg2], NTPServerHost=[arg3]:

[arg4],NTPUpdateFrequency=[arg5].
A user configured the Date and Time synchronize settings
May also be shown as 4000005500000000 or 0x4000005500000000

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
none
SNMP Trap ID

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 315

 CIM Information
Prefix: IMM ID: 0085
User Response
Information only; no action is required.

• 40000056-00000000 : SMTP Server set by user [arg1] to [arg2]:[arg3].

A user configured the SMTP server
May also be shown as 4000005600000000 or 0x4000005600000000

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
none
SNMP Trap ID

CIM Information
Prefix: IMM ID: 0086
User Response
Information only; no action is required.

• 40000057-00000000 : Telnet [arg1] by user [arg2].

A user enables or disables Telnet services
May also be shown as 4000005700000000 or 0x4000005700000000

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
none
SNMP Trap ID

CIM Information
Prefix: IMM ID: 0087
User Response
Information only; no action is required.

316 Lenovo System x3550 M5 Installation and Service Guide

• 40000058-00000000 : DNS servers set by user [arg1]: UseAdditionalServers=[arg2],
PreferredDNStype=[arg3], IPv4Server1=[arg4], IPv4Server2=[arg5], IPv4Server3=[arg6],
IPv6Server1=[arg7], IPv6Server2=[arg8], IPv6Server3=[arg9].
A user configures the DNS servers
May also be shown as 4000005800000000 or 0x4000005800000000

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
none
SNMP Trap ID

CIM Information
Prefix: IMM ID: 0088
User Response
Information only; no action is required.

• 40000059-00000000 : LAN over USB [arg1] by user [arg2].

A user configured USB-LAN
May also be shown as 4000005900000000 or 0x4000005900000000

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
none
SNMP Trap ID

CIM Information
Prefix: IMM ID: 0089
User Response
Information only; no action is required.

• 4000005a-00000000 : LAN over USB Port Forwarding set by user [arg1]: ExternalPort=[arg2], USB-
LAN port=[arg3].
A user configured USB-LAN port forwarding
May also be shown as 4000005a00000000 or 0x4000005a00000000

Severity

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 317

 Info
Serviceable
No
Automatically notify support
No
Alert Category
none
SNMP Trap ID

CIM Information
Prefix: IMM ID: 0090
User Response
Information only; no action is required.

• 4000005b-00000000 : Secure Web services (HTTPS) [arg1] by user [arg2].

A user enables or disables Secure web services
May also be shown as 4000005b00000000 or 0x4000005b00000000

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
none
SNMP Trap ID

CIM Information
Prefix: IMM ID: 0091
User Response
Information only; no action is required.

• 4000005c-00000000 : Secure CIM/XML(HTTPS) [arg1] by user [arg2].

A user enables or disables Secure CIM/XML services
May also be shown as 4000005c00000000 or 0x4000005c00000000

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
none

318 Lenovo System x3550 M5 Installation and Service Guide

 SNMP Trap ID

CIM Information
Prefix: IMM ID: 0092
User Response
Information only; no action is required.

• 4000005d-00000000 : Secure LDAP [arg1] by user [arg2].

A user enables or disables Secure LDAP services
May also be shown as 4000005d00000000 or 0x4000005d00000000

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
none
SNMP Trap ID

CIM Information
Prefix: IMM ID: 0093
User Response
Information only; no action is required.

• 4000005e-00000000 : SSH [arg1] by user [arg2].

A user enables or disables SSH services
May also be shown as 4000005e00000000 or 0x4000005e00000000

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
none
SNMP Trap ID

CIM Information
Prefix: IMM ID: 0094
User Response
Information only; no action is required.

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 319

• 4000005f-00000000 : Server timeouts set by user [arg1]: EnableOSWatchdog=[arg2],
OSWatchdogTimout=[arg3], EnableLoaderWatchdog=[arg4], LoaderTimeout=[arg5].
A user configures Server Timeouts
May also be shown as 4000005f00000000 or 0x4000005f00000000

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
none
SNMP Trap ID

CIM Information
Prefix: IMM ID: 0095
User Response
Information only; no action is required.

• 40000060-00000000 : License key for [arg1] added by user [arg2].

A user installs License Key
May also be shown as 4000006000000000 or 0x4000006000000000

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
none
SNMP Trap ID

CIM Information
Prefix: IMM ID: 0096
User Response
Information only; no action is required.

• 40000061-00000000 : License key for [arg1] removed by user [arg2].

A user removes a License Key
May also be shown as 4000006100000000 or 0x4000006100000000

Severity
Info
Serviceable

320 Lenovo System x3550 M5 Installation and Service Guide

 No
Automatically notify support
No
Alert Category
none
SNMP Trap ID

CIM Information
Prefix: IMM ID: 0097
User Response
Information only; no action is required.

• 40000062-00000000 : Global Login General Settings set by user [arg1]: AuthenticationMethod=

[arg2], LockoutPeriod=[arg3], SessionTimeout=[arg4].
A user changes the Global Login General Settings
May also be shown as 4000006200000000 or 0x4000006200000000

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
none
SNMP Trap ID

CIM Information
Prefix: IMM ID: 0098
User Response
Information only; no action is required.

• 40000063-00000000 : Global Login Account Security set by user [arg1]: PasswordRequired=[arg2],

PasswordExpirationPeriod=[arg3], MinimumPasswordReuseCycle=[arg4],
MinimumPasswordLength=[arg5], MinimumPasswordChangeInterval=[arg6],
MaxmumLoginFailures=[arg7], LockoutAfterMaxFailures=[arg8], MinimumDifferentCharacters=
[arg9], DefaultIDExpired=[arg10], ChangePasswordFirstAccess=[arg11].
A user changes the Global Login Account Security Settings to Legacy
May also be shown as 4000006300000000 or 0x4000006300000000

Severity
Info
Serviceable
No
Automatically notify support
No

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 321

 Alert Category
none
SNMP Trap ID

CIM Information
Prefix: IMM ID: 0099
User Response
Information only; no action is required.

• 40000064-00000000 : User [arg1] created.

A user account was created
May also be shown as 4000006400000000 or 0x4000006400000000

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
none
SNMP Trap ID

CIM Information
Prefix: IMM ID: 0100
User Response
Information only; no action is required.

• 40000065-00000000 : User [arg1] removed.

A user account was deleted
May also be shown as 4000006500000000 or 0x4000006500000000

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
none
SNMP Trap ID

CIM Information
Prefix: IMM ID: 0101
User Response
Information only; no action is required.

322 Lenovo System x3550 M5 Installation and Service Guide

• 40000066-00000000 : User [arg1] password modified.
A user account was changed
May also be shown as 4000006600000000 or 0x4000006600000000

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
none
SNMP Trap ID

CIM Information
Prefix: IMM ID: 0102
User Response
Information only; no action is required.

• 40000067-00000000 : User [arg1] role set to [arg2].

A user account role assigned
May also be shown as 4000006700000000 or 0x4000006700000000

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
none
SNMP Trap ID

CIM Information
Prefix: IMM ID: 0103
User Response
Information only; no action is required.

• 40000068-00000000 : User [arg1] custom privileges set: [arg2].

User account privileges assigned
May also be shown as 4000006800000000 or 0x4000006800000000

Severity
Info
Serviceable
No

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 323

 Automatically notify support
No
Alert Category
none
SNMP Trap ID

CIM Information
Prefix: IMM ID: 0104
User Response
Information only; no action is required.

• 40000069-00000000 : User [arg1] for SNMPv3 set: AuthenticationProtocol=[arg2], PrivacyProtocol=

[arg3], AccessType=[arg4], HostforTraps=[arg5].
User account SNMPv3 settings changed
May also be shown as 4000006900000000 or 0x4000006900000000

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
none
SNMP Trap ID

CIM Information
Prefix: IMM ID: 0105
User Response
Information only; no action is required.

• 4000006a-00000000 : SSH Client key added for user [arg1].

User locally defined an SSH Client key
May also be shown as 4000006a00000000 or 0x4000006a00000000

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
none
SNMP Trap ID

CIM Information

324 Lenovo System x3550 M5 Installation and Service Guide

 Prefix: IMM ID: 0106
User Response
Information only; no action is required.

• 4000006b-00000000 : SSH Client key imported for user [arg1] from [arg2].
User imported an SSH Client key
May also be shown as 4000006b00000000 or 0x4000006b00000000

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
none
SNMP Trap ID

CIM Information
Prefix: IMM ID: 0107
User Response
Information only; no action is required.

• 4000006c-00000000 : SSH Client key removed from user [arg1].

User removed an SSH Client key
May also be shown as 4000006c00000000 or 0x4000006c00000000

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
none
SNMP Trap ID

CIM Information
Prefix: IMM ID: 0108
User Response
Information only; no action is required.

• 4000006d-00000000 : Management Controller [arg1]: Configuration saved to a file by user [arg2].

A user saves a Management Controller configuration to a file.
May also be shown as 4000006d00000000 or 0x4000006d00000000

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 325

 Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
none
SNMP Trap ID

CIM Information
Prefix: IMM ID: 0109
User Response
Information only; no action is required.

• 4000006e-00000000 : Alert Configuration Global Event Notification set by user [arg1]: RetryLimit=
[arg2], RetryInterval=[arg3], EntryInterval=[arg4].
A user changes the Global Event Notification settings.
May also be shown as 4000006e00000000 or 0x4000006e00000000

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
none
SNMP Trap ID

CIM Information
Prefix: IMM ID: 0110
User Response
Information only; no action is required.

• 4000006f-00000000 : Alert Recipient Number [arg1] updated: Name=[arg2], DeliveryMethod=[arg3],

Address=[arg4], IncludeLog=[arg5], Enabled=[arg6], EnabledAlerts=[arg7], AllowedFilters=[arg8].
A user adds or updates an Alert Recipient
May also be shown as 4000006f00000000 or 0x4000006f00000000

Severity
Info
Serviceable
No
Automatically notify support
No

326 Lenovo System x3550 M5 Installation and Service Guide

 Alert Category
none
SNMP Trap ID

CIM Information
Prefix: IMM ID: 0111
User Response
Information only; no action is required.

• 40000070-00000000 : SNMP Traps enabled by user [arg1]: EnabledAlerts=[arg2], AllowedFilters=

[arg3] .
A user enabled the SNMP Traps configuration
May also be shown as 4000007000000000 or 0x4000007000000000

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
none
SNMP Trap ID

CIM Information
Prefix: IMM ID: 0112
User Response
Information only; no action is required.

• 40000071-00000000 : The power cap value changed from [arg1] watts to [arg2] watts by user
[arg3].
Power Cap values changed by user
May also be shown as 4000007100000000 or 0x4000007100000000

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
none
SNMP Trap ID

CIM Information
Prefix: IMM ID: 0113

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 327

 User Response
Information only; no action is required.

• 40000072-00000000 : The minimum power cap value changed from [arg1] watts to [arg2] watts.
Minimum Power Cap value changed
May also be shown as 4000007200000000 or 0x4000007200000000

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
none
SNMP Trap ID

CIM Information
Prefix: IMM ID: 0114
User Response
Information only; no action is required.

• 40000073-00000000 : The maximum power cap value changed from [arg1] watts to [arg2] watts.
Maximum Power Cap value changed
May also be shown as 4000007300000000 or 0x4000007300000000

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
none
SNMP Trap ID

CIM Information
Prefix: IMM ID: 0115
User Response
Information only; no action is required.

• 40000074-00000000 : The soft minimum power cap value changed from [arg1] watts to [arg2]
watts.
Soft Minimum Power Cap value changed
May also be shown as 4000007400000000 or 0x4000007400000000

328 Lenovo System x3550 M5 Installation and Service Guide

 Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
none
SNMP Trap ID

CIM Information
Prefix: IMM ID: 0116
User Response
Information only; no action is required.

• 40000075-00000000 : The measured power value exceeded the power cap value.
Power exceeded cap
May also be shown as 4000007500000000 or 0x4000007500000000

Severity
Warning
Serviceable
No
Automatically notify support
No
Alert Category
Warning - Power
SNMP Trap ID
164
CIM Information
Prefix: IMM ID: 0117
User Response
Information only; no action is required.

• 40000076-00000000 : The new minimum power cap value exceeded the power cap value.
Minimum Power Cap exceeds Power Cap
May also be shown as 4000007600000000 or 0x4000007600000000

Severity
Warning
Serviceable
No
Automatically notify support
No
Alert Category
Warning - Power

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 329

 SNMP Trap ID
164
CIM Information
Prefix: IMM ID: 0118
User Response
Information only; no action is required.

• 40000077-00000000 : Power capping was activated by user [arg1].

Power capping activated by user
May also be shown as 4000007700000000 or 0x4000007700000000

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
none
SNMP Trap ID

CIM Information
Prefix: IMM ID: 0119
User Response
Information only; no action is required.

• 40000078-00000000 : Power capping was deactivated by user [arg1].

Power capping deactivated by user
May also be shown as 4000007800000000 or 0x4000007800000000

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
none
SNMP Trap ID

CIM Information
Prefix: IMM ID: 0120
User Response
Information only; no action is required.

• 40000079-00000000 : Static Power Savings mode has been turned on by user [arg1].

330 Lenovo System x3550 M5 Installation and Service Guide

 Static Power Savings mode turned on by user
May also be shown as 4000007900000000 or 0x4000007900000000

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
none
SNMP Trap ID

CIM Information
Prefix: IMM ID: 0121
User Response
Information only; no action is required.

• 4000007a-00000000 : Static Power Savings mode has been turned off by user [arg1].
Static Power Savings mode turned off by user
May also be shown as 4000007a00000000 or 0x4000007a00000000

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
none
SNMP Trap ID

CIM Information
Prefix: IMM ID: 0122
User Response
Information only; no action is required.

• 4000007b-00000000 : Dynamic Power Savings mode has been turned on by user [arg1].
Dynamic Power Savings mode turned on by user
May also be shown as 4000007b00000000 or 0x4000007b00000000

Severity
Info
Serviceable
No

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 331

 Automatically notify support
No
Alert Category
none
SNMP Trap ID

CIM Information
Prefix: IMM ID: 0123
User Response
Information only; no action is required.

• 4000007c-00000000 : Dynamic Power Savings mode has been turned off by user [arg1].
Dynamic Power Savings mode turned off by user
May also be shown as 4000007c00000000 or 0x4000007c00000000

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
none
SNMP Trap ID

CIM Information
Prefix: IMM ID: 0124
User Response
Information only; no action is required.

• 4000007d-00000000 : Power cap and external throttling occurred.

Power cap and external throttling occurred
May also be shown as 4000007d00000000 or 0x4000007d00000000

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
none
SNMP Trap ID

CIM Information
Prefix: IMM ID: 0125

332 Lenovo System x3550 M5 Installation and Service Guide

 User Response
Information only; no action is required.

• 4000007e-00000000 : External throttling occurred .

External throttling occurred
May also be shown as 4000007e00000000 or 0x4000007e00000000

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
none
SNMP Trap ID

CIM Information
Prefix: IMM ID: 0126
User Response
Information only; no action is required.

• 4000007f-00000000 : Power cap throttling occurred.

Power cap throttling occurred
May also be shown as 4000007f00000000 or 0x4000007f00000000

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
none
SNMP Trap ID

CIM Information
Prefix: IMM ID: 0127
User Response
Information only; no action is required.

• 40000080-00000000 : Remote Control session started by user [arg1] in [arg2] mode.

Remote Control session started
May also be shown as 4000008000000000 or 0x4000008000000000

Severity

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 333

 Info
Serviceable
No
Automatically notify support
No
Alert Category
none
SNMP Trap ID

CIM Information
Prefix: IMM ID: 0128
User Response
Information only; no action is required.

• 40000081-00000000 : PXE boot requested by user [arg1].

PXE boot requested
May also be shown as 4000008100000000 or 0x4000008100000000

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
none
SNMP Trap ID

CIM Information
Prefix: IMM ID: 0129
User Response
Information only; no action is required.

• 40000082-00000000 : The measured power value has returned below the power cap value.
Power exceeded cap recovered
May also be shown as 4000008200000000 or 0x4000008200000000

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Warning - Power

334 Lenovo System x3550 M5 Installation and Service Guide

 SNMP Trap ID
164
CIM Information
Prefix: IMM ID: 0130
User Response
Information only; no action is required.

• 40000083-00000000 : The new minimum power cap value has returned below the power cap value.
Minimum Power Cap exceeds Power Cap recovered
May also be shown as 4000008300000000 or 0x4000008300000000

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Warning - Power
SNMP Trap ID
164
CIM Information
Prefix: IMM ID: 0131
User Response
Information only; no action is required.

• 40000084-00000000 : IMM firmware mismatch between nodes [arg1] and [arg2]. Please attempt to
flash the IMM firmware to the same level on all nodes.
A mismatch of IMM firmware has been detected between nodes
May also be shown as 4000008400000000 or 0x4000008400000000

Severity
Error
Serviceable
No
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID
22
CIM Information
Prefix: IMM ID: 0132
User Response
Attempt to flash the IMM firmware to the same level on all nodes.

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 335

• 40000085-00000000 : FPGA firmware mismatch between nodes [arg1] and [arg2]. Please attempt to
flash the FPGA firmware to the same level on all nodes.
A mismatch of FPGA firmware has been detected between nodes
May also be shown as 4000008500000000 or 0x4000008500000000

Severity
Error
Serviceable
No
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID
22
CIM Information
Prefix: IMM ID: 0133
User Response
Attempt to flash the FPGA firmware to the same level on all nodes.

• 40000086-00000000 : Test Call Home Generated by user [arg1].

Test Call Home generated by user.
May also be shown as 4000008600000000 or 0x4000008600000000

Severity
Info
Serviceable
No
Automatically notify support
Yes
Alert Category
none
SNMP Trap ID

CIM Information
Prefix: IMM ID: 0134
User Response
Information only; no action is required.

• 40000087-00000000 : Manual Call Home by user [arg1]: [arg2].

Manual Call Home by user.
May also be shown as 4000008700000000 or 0x4000008700000000

Severity
Info
Serviceable

336 Lenovo System x3550 M5 Installation and Service Guide

 No
Automatically notify support
Yes
Alert Category
none
SNMP Trap ID

CIM Information
Prefix: IMM ID: 0135
User Response
Lenovo Support will address the problem.

• 40000088-00000000 : Management Controller [arg1]: Configuration restoration from a file by user

[arg2] completed.
This message is for the use case where a user restores a Management Controller configuration from a file
and it completes.
May also be shown as 4000008800000000 or 0x4000008800000000

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
none
SNMP Trap ID

CIM Information
Prefix: IMM ID: 0136
User Response
Information only; no action is required.

• 40000089-00000000 : Management Controller [arg1]: Configuration restoration from a file by user

[arg2] failed to complete.
This message is for the use case where a user restores a Management Controller configuration from a file
and the restoration fails to complete.
May also be shown as 4000008900000000 or 0x4000008900000000

Severity
Error
Serviceable
No
Automatically notify support
No
Alert Category

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 337

 System - Other
SNMP Trap ID
22
CIM Information
Prefix: IMM ID: 0137
User Response
1. Turn off the server and disconnect it from the power source. You must disconnect the server
from ac power to reset the IMM.
2. After 45 seconds, reconnect the server to the power source and turn on the server.
3. Retry the operation.

• 4000008a-00000000 : Management Controller [arg1]: Configuration restoration from a file by user

[arg2] failed to start.
This message is for the use case where a user restores a Management Controller configuration from a file
and the restoration fails to start.
May also be shown as 4000008a00000000 or 0x4000008a00000000

Severity
Error
Serviceable
No
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID
22
CIM Information
Prefix: IMM ID: 0138
User Response
1. Turn off the server and disconnect it from the power source. You must disconnect the server
from ac power to reset the IMM.
2. After 45 seconds, reconnect the server to the power source and turn on the server.
3. Retry the operation.

• 4000008b-00000000 : Storage [arg1] has changed.

This message is for the use case where an IP address for the Storage Management has changed
May also be shown as 4000008b00000000 or 0x4000008b00000000

Severity
Info
Serviceable
No
Automatically notify support
No

338 Lenovo System x3550 M5 Installation and Service Guide

 Alert Category
System - IMM Network event
SNMP Trap ID
37
CIM Information
Prefix: IMM ID: 0139
User Response
Information only; no action is required.

• 4000008c-00000000 : Security: Userid: [arg1] had [arg2] login failures from a CIM client at IP
address [arg3].
This message is for the use case where a user has failed to log in to a Management Controller from CIM.
May also be shown as 4000008c00000000 or 0x4000008c00000000

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Remote Login
SNMP Trap ID
30
CIM Information
Prefix: IMM ID: 0140
User Response
Information only; no action is required.

• 4000008d-00000000 : Remote access attempt failed. Invalid userid or password received. Userid is
[arg1] from a CIM client at IP address [arg2].
This message is for the use case where a remote user has failed to establish a remote control session
from CIM.
May also be shown as 4000008d00000000 or 0x4000008d00000000

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Remote Login
SNMP Trap ID
30
CIM Information

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 339

 Prefix: IMM ID: 0141
User Response
Information only; no action is required.

• 4000008e-00000000 : Device [arg1] VPD is not valid.

The VPD for a device is invalid
May also be shown as 4000008e00000000 or 0x4000008e00000000

Severity
Warning
Serviceable
No
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID
22
CIM Information
Prefix: IMM ID: 0142
User Response
Lenovo Support will address the problem.

• 4000008f-00000000 : The bare metal connection process has been started.

Bare Metal Connection process has been started
May also be shown as 4000008f00000000 or 0x4000008f00000000

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID
22
CIM Information
Prefix: IMM ID: 0143
User Response
Information only; no action is required.

• 40000090-00000000 : The bare metal update application reports a status of [arg1].

Bare Metal Update Application Status
May also be shown as 4000009000000000 or 0x4000009000000000

340 Lenovo System x3550 M5 Installation and Service Guide

 Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID
22
CIM Information
Prefix: IMM ID: 0144
User Response
Information only; no action is required.

• 40000091-00000000 : User [arg1] has terminated an active console session.

A user has terminated an active console session
May also be shown as 4000009100000000 or 0x4000009100000000

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
none
SNMP Trap ID

CIM Information
Prefix: IMM ID: 0145
User Response
Information only; no action is required.

• 40000092-00000000 : TKLM servers set by user [arg1]: TKLMServer1=[arg2] Port=[arg3],

TKLMServer2=[arg4] Port=[arg5], TKLMServer3=[arg6] Port=[arg7], TKLMServer4=[arg8] Port=
[arg9].
A user configured the TKLM servers
May also be shown as 4000009200000000 or 0x4000009200000000

Severity
Info
Serviceable
No
Automatically notify support
No

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 341

 Alert Category
none
SNMP Trap ID

CIM Information
Prefix: IMM ID: 0146
User Response
Information only; no action is required.

• 40000093-00000000 : TKLM servers device group set by user [arg1]: TKLMServerDeviceGroup=

[arg2].
A user configured the TKLM device group
May also be shown as 4000009300000000 or 0x4000009300000000

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
none
SNMP Trap ID

CIM Information
Prefix: IMM ID: 0147
User Response
Information only; no action is required.

• 40000094-00000000 : User [arg1] has generated a new encryption key pair and installed a self-
signed certificate for the TKLM client.
User generated a new encryption key pair and installed a self-signed certificate for the TKLM client
May also be shown as 4000009400000000 or 0x4000009400000000

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
none
SNMP Trap ID

CIM Information
Prefix: IMM ID: 0148

342 Lenovo System x3550 M5 Installation and Service Guide

 User Response
Information only; no action is required.

• 40000095-00000000 : User [arg1] has generated a new encryption key and certificate signing
request for the TKLM client.
User generated a new encryption key and certificate signing request for the TKLM client
May also be shown as 4000009500000000 or 0x4000009500000000

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
none
SNMP Trap ID

CIM Information
Prefix: IMM ID: 0149
User Response
Information only; no action is required.

• 40000096-00000000 : User [arg1] has imported a signed certificate for the TKLM client from [arg2].
User imported a signed certificate for the TKLM client
May also be shown as 4000009600000000 or 0x4000009600000000

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
none
SNMP Trap ID

CIM Information
Prefix: IMM ID: 0150
User Response
Information only; no action is required.

• 40000097-00000000 : User [arg1] has imported a server certificate for the TKLM server.
User imported a server certificate for the TKLM Server
May also be shown as 4000009700000000 or 0x4000009700000000

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 343

 Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
none
SNMP Trap ID

CIM Information
Prefix: IMM ID: 0151
User Response
Information only; no action is required.

• 40000098-00000000 : The UEFI Definitions have been changed.

UEFI Definitions change has been detected
May also be shown as 4000009800000000 or 0x4000009800000000

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
none
SNMP Trap ID

CIM Information
Prefix: IMM ID: 0152
User Response
Information only; no action is required.

• 40000099-00000000 : Security: Userid: [arg1] had [arg2] login failures from IPMI client at IP address
[arg3].
This message is for the use case where a user has failed to log in to a Management Controller from IPMI.
May also be shown as 4000009900000000 or 0x4000009900000000

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category

344 Lenovo System x3550 M5 Installation and Service Guide

 System - Remote Login
SNMP Trap ID
30
CIM Information
Prefix: IMM ID: 0153
User Response
Information only; no action is required.

• 4000009a-00000000 : Security: Userid: [arg1] had [arg2] login failures from SNMP client at IP
address [arg3].
This message is for the use case where a user has failed to access a Management Controller from SNMP.
May also be shown as 4000009a00000000 or 0x4000009a00000000

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Remote Login
SNMP Trap ID
30
CIM Information
Prefix: IMM ID: 0154
User Response
Information only; no action is required.

• 4000009b-00000000 : Security: Userid: [arg1] had [arg2] login failures from IPMI serial client.
This message is for the use case where a user has failed to log in to a Management Controller from IPMI
serial client
May also be shown as 4000009b00000000 or 0x4000009b00000000

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Remote Login
SNMP Trap ID
30
CIM Information
Prefix: IMM ID: 0155
User Response

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 345

 Information only; no action is required.

• 4000009c-00000000 : Remote Login Successful. Login ID: [arg1] from [arg2] serial interface.
This message is for the use case where a user successfully logs in to a Management Controller.
May also be shown as 4000009c00000000 or 0x4000009c00000000

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Remote Login
SNMP Trap ID
30
CIM Information
Prefix: IMM ID: 0156
User Response
Information only; no action is required.

• 4000009d-00000000 : Login ID: [arg1] from [arg2] at IP address [arg3] has logged off.
This message is for the use case where a user has logged off of a Management Controller.
May also be shown as 4000009d00000000 or 0x4000009d00000000

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Remote Login
SNMP Trap ID
30
CIM Information
Prefix: IMM ID: 0157
User Response
Information only; no action is required.

• 4000009e-00000000 : Login ID: [arg1] from [arg2] at IP address [arg3] has been logged off.
This message is for the use case where a user has been logged off of a Management Controller.
May also be shown as 4000009e00000000 or 0x4000009e00000000

Severity
Info

346 Lenovo System x3550 M5 Installation and Service Guide

 Serviceable
No
Automatically notify support
No
Alert Category
System - Remote Login
SNMP Trap ID
30
CIM Information
Prefix: IMM ID: 0158
User Response
Information only; no action is required.

• 4000009f-00000000 : User [arg1] has initiated a TKLM Server Connection Test to check
connectivity to server [arg2].
User initiated a TKLM Server Connection test.
May also be shown as 4000009f00000000 or 0x4000009f00000000

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
none
SNMP Trap ID

CIM Information
Prefix: IMM ID: 0159
User Response
Information only; no action is required.

• 400000a0-00000000 : User [arg1] has initiated an SMTP Server Connection Test.

User initiated an SMTP Server Connection test.
May also be shown as 400000a000000000 or 0x400000a000000000

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
none
SNMP Trap ID

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 347

 CIM Information
Prefix: IMM ID: 0160
User Response
Information only; no action is required.

• 400000a1-00000000 : UEFI Reported: [arg1].

UEFI audit event logged.
May also be shown as 400000a100000000 or 0x400000a100000000

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
none
SNMP Trap ID

CIM Information
Prefix: IMM ID: 0161
User Response
Information only; no action is required.

• 400000a2-00000000 : User [arg1] has [arg2] file [arg3] from [arg4].

User has mounted/unmounted file from URL or server
May also be shown as 400000a200000000 or 0x400000a200000000

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID
22
CIM Information
Prefix: IMM ID: 0162
User Response
Information only; no action is required.

• 400000a3-00000000 : User [arg1] has set the SMTP Server reverse-path to [arg2].
User set SMTP Server reverse-path address

348 Lenovo System x3550 M5 Installation and Service Guide

 May also be shown as 400000a300000000 or 0x400000a300000000

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID
22
CIM Information
Prefix: IMM ID: 0163
User Response
Information only; no action is required.

• 400000a4-00000000 : User [arg1] has removed a certificate.

User removed certificate
May also be shown as 400000a400000000 or 0x400000a400000000

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID
22
CIM Information
Prefix: IMM ID: 0164
User Response
Information only; no action is required.

• 400000a5-00000000 : A certificate has been revoked.

A certificate has been revoked
May also be shown as 400000a500000000 or 0x400000a500000000

Severity
Info
Serviceable
No
Automatically notify support
No

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 349

 Alert Category
System - Other
SNMP Trap ID
22
CIM Information
Prefix: IMM ID: 0165
User Response
Information only; no action is required.

• 400000a6-00000000 : The server was restarted for an unknown reason.

The server was restarted for an unknown reason
May also be shown as 400000a600000000 or 0x400000a600000000

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID
22
CIM Information
Prefix: IMM ID: 0166
User Response
Information only; no action is required.

• 400000a7-00000000 : The server is restarted by chassis control command.

Server is restarted by chassis control command
May also be shown as 400000a700000000 or 0x400000a700000000

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID
22
CIM Information
Prefix: IMM ID: 0167
User Response
Information only; no action is required.

350 Lenovo System x3550 M5 Installation and Service Guide

• 400000a8-00000000 : The server was reset via pushbutton.
Server was reset via pushbutton
May also be shown as 400000a800000000 or 0x400000a800000000

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID
22
CIM Information
Prefix: IMM ID: 0168
User Response
Information only; no action is required.

• 400000a9-00000000 : The server was powered-up via power pushbutton.

Server was power-up via power pushbutton
May also be shown as 400000a900000000 or 0x400000a900000000

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID
22
CIM Information
Prefix: IMM ID: 0169
User Response
Information only; no action is required.

• 400000aa-00000000 : The server was restarted when the watchdog expired..

Server was restarted when the watchdog expired.
May also be shown as 400000aa00000000 or 0x400000aa00000000

Severity
Info
Serviceable
No

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 351

 Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID
22
CIM Information
Prefix: IMM ID: 0170
User Response
Information only; no action is required.

• 400000ab-00000000 : The server was restarted for OEM reason.

Server was restarted for OEM reason
May also be shown as 400000ab00000000 or 0x400000ab00000000

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID
22
CIM Information
Prefix: IMM ID: 0171
User Response
Information only; no action is required.

• 400000ac-00000000 : The server was automatically powered on because the power restore policy
is set to always restore..
Server was automatically powered on because the power restore policy is set to always restore.
May also be shown as 400000ac00000000 or 0x400000ac00000000

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID
22
CIM Information

352 Lenovo System x3550 M5 Installation and Service Guide

 Prefix: IMM ID: 0172
User Response
Information only; no action is required.

• 400000ad-00000000 : The server was automatically powered on because the power restore policy
is set to restore previous power state..
Server was automatically powered on because the power restore policy is set to restore previous power
state.
May also be shown as 400000ad00000000 or 0x400000ad00000000

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID
22
CIM Information
Prefix: IMM ID: 0173
User Response
Information only; no action is required.

• 400000ae-00000000 : The server was reset via Platform Event Filter.

Server was reset via Platform Event Filter
May also be shown as 400000ae00000000 or 0x400000ae00000000

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID
22
CIM Information
Prefix: IMM ID: 0174
User Response
Information only; no action is required.

• 400000af-00000000 : The server was power-cycled via Platform Event Filter.

Server was power-cycled via Platform Event Filter

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 353

 May also be shown as 400000af00000000 or 0x400000af00000000

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID
22
CIM Information
Prefix: IMM ID: 0175
User Response
Information only; no action is required.

• 400000b0-00000000 : The server was soft reset.

Server was soft reset
May also be shown as 400000b000000000 or 0x400000b000000000

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID
22
CIM Information
Prefix: IMM ID: 0176
User Response
Information only; no action is required.

• 400000b1-00000000 : The server was powered up via Real Time Clock (scheduled power on).
Server was powered up via Real Time Clock (scheduled power on)
May also be shown as 400000b100000000 or 0x400000b100000000

Severity
Info
Serviceable
No
Automatically notify support
No

354 Lenovo System x3550 M5 Installation and Service Guide

 Alert Category
System - Other
SNMP Trap ID
22
CIM Information
Prefix: IMM ID: 0177
User Response
Information only; no action is required.

• 400000b2-00000000 : The server was powered off for an unknown reason.

Server was powered off for an unknown reason
May also be shown as 400000b200000000 or 0x400000b200000000

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID
22
CIM Information
Prefix: IMM ID: 0178
User Response
Information only; no action is required.

• 400000b3-00000000 : The server was powered off by chassis control command.

Server was powered off by chassis control command
May also be shown as 400000b300000000 or 0x400000b300000000

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID
22
CIM Information
Prefix: IMM ID: 0179
User Response
Information only; no action is required.

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 355

• 400000b4-00000000 : The server was powered off via pushbutton.
Server was powered off via pushbutton
May also be shown as 400000b400000000 or 0x400000b400000000

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID
22
CIM Information
Prefix: IMM ID: 0180
User Response
Information only; no action is required.

• 400000b5-00000000 : The server was powered off when the watchdog expired.
Server was powered off when the watchdog expired.
May also be shown as 400000b500000000 or 0x400000b500000000

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID
22
CIM Information
Prefix: IMM ID: 0181
User Response
Information only; no action is required.

• 400000b6-00000000 : The server stayed powered off because the power restore policy is set to
always restore..
Server stayed powered off because the power restore policy is set to always restore.
May also be shown as 400000b600000000 or 0x400000b600000000

Severity
Info
Serviceable

356 Lenovo System x3550 M5 Installation and Service Guide

 No
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID
22
CIM Information
Prefix: IMM ID: 0182
User Response
Information only; no action is required.

• 400000b7-00000000 : The server stayed powered off because the power restore policy is set to
restore previous power state..
Server stayed powered off because the power restore policy is set to restore previous power state.
May also be shown as 400000b700000000 or 0x400000b700000000

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID
22
CIM Information
Prefix: IMM ID: 0183
User Response
Information only; no action is required.

• 400000b8-00000000 : The server was powered off via Platform Event Filter.
Server was power off via Platform Event Filter
May also be shown as 400000b800000000 or 0x400000b800000000

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID
22

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 357

 CIM Information
Prefix: IMM ID: 0184
User Response
Information only; no action is required.

• 400000b9-00000000 : The server was powered off via Real Time Clock (scheduled power off).
Server was powered up via Real Time Clock (scheduled power off)
May also be shown as 400000b900000000 or 0x400000b900000000

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID
22
CIM Information
Prefix: IMM ID: 0185
User Response
Information only; no action is required.

• 400000ba-00000000 : Management Controller [arg1] reset was initiated due to Power-On-Reset.

Management Controller reset was initiated due to Power-On-Reset
May also be shown as 400000ba00000000 or 0x400000ba00000000

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID
22
CIM Information
Prefix: IMM ID: 0186
User Response
Information only; no action is required.

• 400000bb-00000000 : Management Controller [arg1] reset was initiated by PRESET.

Management Controller reset was initiated by PRESET
May also be shown as 400000bb00000000 or 0x400000bb00000000

358 Lenovo System x3550 M5 Installation and Service Guide

 Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID
22
CIM Information
Prefix: IMM ID: 0187
User Response
Information only; no action is required.

• 400000bc-00000000 : Management Controller [arg1] reset was initiated by CMM.

Management Controller reset was initiated by CMM
May also be shown as 400000bc00000000 or 0x400000bc00000000

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID
22
CIM Information
Prefix: IMM ID: 0188
User Response
Information only; no action is required.

• 400000bd-00000000 : Management Controller [arg1] reset was initiated by IMM firmware.

Management Controller reset was initiated by IMM firmware
May also be shown as 400000bd00000000 or 0x400000bd00000000

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Other

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 359

 SNMP Trap ID
22
CIM Information
Prefix: IMM ID: 0189
User Response
Information only; no action is required.

• 400000be-00000000 : The [arg1] certificate is expired and has been removed.

Expired certificate has been removed
May also be shown as 400000be00000000 or 0x400000be00000000

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID
22
CIM Information
Prefix: IMM ID: 0190
User Response
Information only; no action is required.

• 400000bf-00000000 : Operating System status has changed to [arg1].

Operating System status change
May also be shown as 400000bf00000000 or 0x400000bf00000000

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID
22
CIM Information
Prefix: IMM ID: 0191
User Response
Information only; no action is required.

• 400000c1-00000000 : System running in setup.

360 Lenovo System x3550 M5 Installation and Service Guide

 System running in setup
May also be shown as 400000c100000000 or 0x400000c100000000

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID
22
CIM Information
Prefix: IMM ID: 0193
User Response
Information only; no action is required.

• 400000c2-00000000 : Remote Control session started by user [arg1] in [arg2] mode has been
closed.
Remote Control session closed
May also be shown as 400000c200000000 or 0x400000c200000000

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID
22
CIM Information
Prefix: IMM ID: 0194
User Response
Information only; no action is required.

• 400000c3-00000000 : Call Home to [arg1] failed to complete: [arg2].

Call Home failed to complete.
May also be shown as 400000c300000000 or 0x400000c300000000

Severity
Info
Serviceable
No

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 361

 Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID
22
CIM Information
Prefix: IMM ID: 0195
User Response
Information only; no action is required.

• 400000c4-00000000 : IMM failed to log previous event [arg1].

IMM failed to log a previous event.
May also be shown as 400000c400000000 or 0x400000c400000000

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID
22
CIM Information
Prefix: IMM ID: 0196
User Response
Information only; no action is required.

• 400000c5-00000000 : UEFI deployment boot mode is enabled for NextBoot.

UEFI deployment boot mode is enabled for NextBoot
May also be shown as 400000c500000000 or 0x400000c500000000

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID
22
CIM Information
Prefix: IMM ID: 0197

362 Lenovo System x3550 M5 Installation and Service Guide

 User Response
Information only; no action is required.

• 400000c6-00000000 : UEFI deployment boot mode is enabled for NextAc.

UEFI deployment boot mode is enabled for NextAC
May also be shown as 400000c600000000 or 0x400000c600000000

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID
22
CIM Information
Prefix: IMM ID: 0198
User Response
Information only; no action is required.

• 400000c7-00000000 : UEFI deployment boot mode has been disabled.

UEFI deployment boot mode has been disabled
May also be shown as 400000c700000000 or 0x400000c700000000

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID
22
CIM Information
Prefix: IMM ID: 0199
User Response
Information only; no action is required.

• 400000c9-00000000 : User [arg1] made system [arg2] Encapsulation lite Mode.

Encapsulation lite mode status change
May also be shown as 400000c900000000 or 0x400000c900000000

Severity

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 363

 Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID
22
CIM Information
Prefix: IMM ID: 0201
User Response
Information only; no action is required.

• 400000ca-00000000 : Battery error was detected by RAID controller. The battery unit needs
replacement.([arg1],[arg2],[arg3],[arg4],[arg5])
Battery error was detected by RAID controller
May also be shown as 400000ca00000000 or 0x400000ca00000000

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID
22
CIM Information
Prefix: IMM ID: 0202
User Response
Check storage documentation by LSI Event ID.

• 400000cb-00000000 : The RAID controller has problem with the battery. Please contact technical
support to resolve this issue.([arg1],[arg2],[arg3],[arg4],[arg5])
The RAID controller has problem with the battery
May also be shown as 400000cb00000000 or 0x400000cb00000000

Severity
Info
Serviceable
No
Automatically notify support
Yes
Alert Category

364 Lenovo System x3550 M5 Installation and Service Guide

 System - Other
SNMP Trap ID
22
CIM Information
Prefix: IMM ID: 0203
User Response
Check storage documentation by LSI Event ID.

• 400000cc-00000000 : The RAID controller detected unrecoverable error. The controller needs
replacement.([arg1],[arg2],[arg3],[arg4],[arg5])
The RAID controller detected unrecoverable error
May also be shown as 400000cc00000000 or 0x400000cc00000000

Severity
Info
Serviceable
No
Automatically notify support
Yes
Alert Category
System - Other
SNMP Trap ID
22
CIM Information
Prefix: IMM ID: 0204
User Response
Check storage documentation by LSI Event ID.

• 400000cd-00000000 : The RAID controller detected one or more problems. Please contact
technical support for additional assistance.([arg1],[arg2],[arg3],[arg4],[arg5])
The RAID controller detected one or more problems
May also be shown as 400000cd00000000 or 0x400000cd00000000

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID
22
CIM Information
Prefix: IMM ID: 0205
User Response

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 365

 Check storage documentation by LSI Event ID.

• 400000ce-00000000 : The RAID controller detected one or more possible configuration changes
within the subsystem. Please check the drive LED status. If necessary, contact technical support
for additional assistance.([arg1],[arg2],[arg3],[arg4],[arg5])
The RAID controller detected one or more possible configuration changes within the subsystem
May also be shown as 400000ce00000000 or 0x400000ce00000000

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID
22
CIM Information
Prefix: IMM ID: 0206
User Response
Check storage documentation by LSI Event ID.

• 400000cf-00000000 : Enclosure issue detected with one or more units. Please check the enclosure
units to repair the problem.([arg1],[arg2],[arg3],[arg4],[arg5])
Enclosure issue detected with one or more units
May also be shown as 400000cf00000000 or 0x400000cf00000000

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID
22
CIM Information
Prefix: IMM ID: 0207
User Response
Lenovo Support will address the problem.

• 400000d0-00000000 : Connectivity issue detected with the enclosure. Please check your cable
configurations to repair the problem.([arg1],[arg2],[arg3],[arg4],[arg5])
Connectivity issue detected with the enclosure

366 Lenovo System x3550 M5 Installation and Service Guide

 May also be shown as 400000d000000000 or 0x400000d000000000

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID
22
CIM Information
Prefix: IMM ID: 0208
User Response
Lenovo Support will address the problem.

• 400000d1-00000000 : Fan problem detected with the enclosure. Please check the enclosure unit
fan for correct operation.([arg1],[arg2],[arg3],[arg4],[arg5])
Fan problem detected with the enclosure
May also be shown as 400000d100000000 or 0x400000d100000000

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID
22
CIM Information
Prefix: IMM ID: 0209
User Response
Lenovo Support will address the problem.

• 400000d2-00000000 : Enclosure power supply has problem. Please check the enclosure unit power
supply for correct operation.([arg1],[arg2],[arg3],[arg4],[arg5])
Enclosure power supply has problem
May also be shown as 400000d200000000 or 0x400000d200000000

Severity
Info
Serviceable
No

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 367

 Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID
22
CIM Information
Prefix: IMM ID: 0210
User Response
Lenovo Support will address the problem.

• 400000d3-00000000 : One or more virtual drives are in abnormal status that may cause unavailable
virtual drive. Please check the event logs and if events are targeted to the same disk then replace
the drive. If necessary, contact technical support for additional assistance.([arg1],[arg2],[arg3],
[arg4],[arg5])
One or more virtual drives are in abnormal status that may cause unavailable virtual drive
May also be shown as 400000d300000000 or 0x400000d300000000

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID
22
CIM Information
Prefix: IMM ID: 0211
User Response
Check storage documentation by LSI Event ID.

• 400000d4-00000000 : The RAID controller detected one or more possible configuration problems
within the subsystem. Please check the event logs and if events are targeted to the same disk then
replace the drive. If necessary, contact technical support for additional assistance.([arg1],[arg2],
[arg3],[arg4],[arg5])
The RAID controller detected one or more possible configuration problems within the subsystem
May also be shown as 400000d400000000 or 0x400000d400000000

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category

368 Lenovo System x3550 M5 Installation and Service Guide

 System - Other
SNMP Trap ID
22
CIM Information
Prefix: IMM ID: 0212
User Response
Check storage documentation by LSI Event ID.

• 400000d5-00000000 : One or more virtual drives have problem. Please contact technical support to
resolve this issue.([arg1],[arg2],[arg3],[arg4],[arg5])
One or more virtual drives have problem
May also be shown as 400000d500000000 or 0x400000d500000000

Severity
Info
Serviceable
No
Automatically notify support
Yes
Alert Category
System - Other
SNMP Trap ID
22
CIM Information
Prefix: IMM ID: 0213
User Response
Check storage documentation by LSI Event ID.

• 400000d6-00000000 : Drive error was detected by RAID controller. Please contact technical
support to resolve this issue.([arg1],[arg2],[arg3],[arg4],[arg5])
Drive error was detected by RAID controller
May also be shown as 400000d600000000 or 0x400000d600000000

Severity
Info
Serviceable
No
Automatically notify support
Yes
Alert Category
System - Other
SNMP Trap ID
22
CIM Information
Prefix: IMM ID: 0214
User Response

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 369

 Check storage documentation by LSI Event ID.

• 400000d7-00000000 : Drive error was detected by RAID controller. Please check the event logs and
if events are targeted to the same disk then replace the drive. If necessary, contact technical
support for additional assistance.([arg1],[arg2],[arg3],[arg4],[arg5])
Drive error was detected by RAID controller
May also be shown as 400000d700000000 or 0x400000d700000000

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID
22
CIM Information
Prefix: IMM ID: 0215
User Response
Check storage documentation by LSI Event ID.

• 80010002-0701ffff : Numeric sensor [NumericSensorElementName] going low (lower non-critical)

has asserted. (CMOS Battery)
This message is for the use case when an implementation has detected a Lower Non-critical sensor going
low has asserted.
May also be shown as 800100020701ffff or 0x800100020701ffff

Severity
Warning
Serviceable
Yes
Automatically notify support
No
Alert Category
Warning - Voltage
SNMP Trap ID
13
CIM Information
Prefix: PLAT ID: 0476
User Response
Replace the system battery.

• 80010202-0701ffff : Numeric sensor [NumericSensorElementName] going low (lower critical) has

asserted. (CMOS Battery)

370 Lenovo System x3550 M5 Installation and Service Guide

 This message is for the use case when an implementation has detected a Lower Critical sensor going low
has asserted.
May also be shown as 800102020701ffff or 0x800102020701ffff

Severity
Error
Serviceable
Yes
Automatically notify support
Yes
Alert Category
Critical - Voltage
SNMP Trap ID
1
CIM Information
Prefix: PLAT ID: 0480
User Response
If the specified sensor is CMOS battery, replace the system battery. If the specified sensor is Planar
3.3V or Planar 5V, (trained technician only) replace the system board. If the specified sensor is Planar
12V, complete the following steps until the problem is solved:
1. Check power supply n LED.
2. Remove the failing power supply.
3. Follow actions in "Power Problems and Solving Power Problems".
4. (Trained technician only) Replace the system board. (n = power supply number)

• 80010204-1d01ffff : Numeric sensor [NumericSensorElementName] going low (lower critical) has

asserted. (Fan 1A/1B Tach)
This message is for the use case when an implementation has detected a Lower Critical sensor going low
has asserted.
May also be shown as 800102041d01ffff or 0x800102041d01ffff

Severity
Error
Serviceable
Yes
Automatically notify support
No
Alert Category
Critical - Fan Failure
SNMP Trap ID
11
CIM Information
Prefix: PLAT ID: 0480
User Response
1. Reseat the failing fan n, which is indicated by a lit LED near the fan connector on the system
board.

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 371

 2. Replace the failing fan. (n = fan number)

• 80010204-1d02ffff : Numeric sensor [NumericSensorElementName] going low (lower critical) has

asserted. (Fan 2A/2B Tach)
This message is for the use case when an implementation has detected a Lower Critical sensor going low
has asserted.
May also be shown as 800102041d02ffff or 0x800102041d02ffff

Severity
Error
Serviceable
Yes
Automatically notify support
No
Alert Category
Critical - Fan Failure
SNMP Trap ID
11
CIM Information
Prefix: PLAT ID: 0480
User Response
1. Reseat the failing fan n, which is indicated by a lit LED near the fan connector on the system
board.
2. Replace the failing fan. (n = fan number)

• 80010204-1d03ffff : Numeric sensor [NumericSensorElementName] going low (lower critical) has

asserted. (Fan 3A/3B Tach)
This message is for the use case when an implementation has detected a Lower Critical sensor going low
has asserted.
May also be shown as 800102041d03ffff or 0x800102041d03ffff

Severity
Error
Serviceable
Yes
Automatically notify support
No
Alert Category
Critical - Fan Failure
SNMP Trap ID
11
CIM Information
Prefix: PLAT ID: 0480
User Response
1. Reseat the failing fan n, which is indicated by a lit LED near the fan connector on the system
board.

372 Lenovo System x3550 M5 Installation and Service Guide

 2. Replace the failing fan. (n = fan number)

• 80010204-1d04ffff : Numeric sensor [NumericSensorElementName] going low (lower critical) has

asserted. (Fan 4A/4B Tach)
This message is for the use case when an implementation has detected a Lower Critical sensor going low
has asserted.
May also be shown as 800102041d04ffff or 0x800102041d04ffff

Severity
Error
Serviceable
Yes
Automatically notify support
No
Alert Category
Critical - Fan Failure
SNMP Trap ID
11
CIM Information
Prefix: PLAT ID: 0480
User Response
1. Reseat the failing fan n, which is indicated by a lit LED near the fan connector on the system
board.
2. Replace the failing fan. (n = fan number)

• 80010204-1d05ffff : Numeric sensor [NumericSensorElementName] going low (lower critical) has

asserted. (Fan 5A/5B Tach)
This message is for the use case when an implementation has detected a Lower Critical sensor going low
has asserted.
May also be shown as 800102041d05ffff or 0x800102041d05ffff

Severity
Error
Serviceable
Yes
Automatically notify support
No
Alert Category
Critical - Fan Failure
SNMP Trap ID
11
CIM Information
Prefix: PLAT ID: 0480
User Response
1. Reseat the failing fan n, which is indicated by a lit LED near the fan connector on the system
board.

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 373

 2. Replace the failing fan. (n = fan number)

• 80010204-1d06ffff : Numeric sensor [NumericSensorElementName] going low (lower critical) has

asserted. (Fan 6A/6B Tach)
This message is for the use case when an implementation has detected a Lower Critical sensor going low
has asserted.
May also be shown as 800102041d06ffff or 0x800102041d06ffff

Severity
Error
Serviceable
Yes
Automatically notify support
No
Alert Category
Critical - Fan Failure
SNMP Trap ID
11
CIM Information
Prefix: PLAT ID: 0480
User Response
1. Reseat the failing fan n, which is indicated by a lit LED near the fan connector on the system
board.
2. Replace the failing fan. (n = fan number)

• 80010204-1d07ffff : Numeric sensor [NumericSensorElementName] going low (lower critical) has

asserted. (Fan 7A/7B Tach)
This message is for the use case when an implementation has detected a Lower Critical sensor going low
has asserted.
May also be shown as 800102041d07ffff or 0x800102041d07ffff

Severity
Error
Serviceable
Yes
Automatically notify support
No
Alert Category
Critical - Fan Failure
SNMP Trap ID
11
CIM Information
Prefix: PLAT ID: 0480
User Response
1. Reseat the failing fan n, which is indicated by a lit LED near the fan connector on the system
board.

374 Lenovo System x3550 M5 Installation and Service Guide

 2. Replace the failing fan. (n = fan number)

• 80010204-1d08ffff : Numeric sensor [NumericSensorElementName] going low (lower critical) has

asserted. (Fan 8A/8B Tach)
This message is for the use case when an implementation has detected a Lower Critical sensor going low
has asserted.
May also be shown as 800102041d08ffff or 0x800102041d08ffff

Severity
Error
Serviceable
Yes
Automatically notify support
No
Alert Category
Critical - Fan Failure
SNMP Trap ID
11
CIM Information
Prefix: PLAT ID: 0480
User Response
1. Reseat the failing fan n, which is indicated by a lit LED near the fan connector on the system
board.
2. Replace the failing fan. (n = fan number)

• 80010701-0f01ffff : Numeric sensor [NumericSensorElementName] going high (upper non-critical)

has asserted. (REAR BP Temp A)
This message is for the use case when an implementation has detected an Upper Non-critical sensor
going high has asserted.
May also be shown as 800107010f01ffff or 0x800107010f01ffff

Severity
Warning
Serviceable
Yes
Automatically notify support
No
Alert Category
Warning - Temperature
SNMP Trap ID
12
CIM Information
Prefix: PLAT ID: 0490
User Response
1. Reduce the temperature.

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 375

 2. Check the server airflow. Make sure that nothing is blocking the air from coming into or
preventing the air from exiting the server.

• 80010701-0f02ffff : Numeric sensor [NumericSensorElementName] going high (upper non-critical)

has asserted. (REAR BP Temp B)
This message is for the use case when an implementation has detected an Upper Non-critical sensor
going high has asserted.
May also be shown as 800107010f02ffff or 0x800107010f02ffff

Severity
Warning
Serviceable
Yes
Automatically notify support
No
Alert Category
Warning - Temperature
SNMP Trap ID
12
CIM Information
Prefix: PLAT ID: 0490
User Response
1. Reduce the temperature.
2. Check the server airflow. Make sure that nothing is blocking the air from coming into or
preventing the air from exiting the server.

• 80010701-1001ffff : Numeric sensor [NumericSensorElementName] going high (upper non-critical)

has asserted. (PCI 1 Amb Temp)
This message is for the use case when an implementation has detected an Upper Non-critical sensor
going high has asserted.
May also be shown as 800107011001ffff or 0x800107011001ffff

Severity
Warning
Serviceable
Yes
Automatically notify support
No
Alert Category
Warning - Temperature
SNMP Trap ID
12
CIM Information
Prefix: PLAT ID: 0490
User Response

376 Lenovo System x3550 M5 Installation and Service Guide

 1. Make sure that the fans are operating, that there are no obstructions to the airflow (front and rear
of the server), that the air baffle is in place and correctly installed, and that the server cover is
installed and completely closed.
2. Check the ambient temperature. You must be operating within the specifications (see Server
Features and specifications for more information).
3. Make sure that the heat sink for microprocessor n.
4. (Trained technician only) Replace system board.
RAID Amb Temp : RR PCI1 Amb Temp :

• 80010701-1002ffff : Numeric sensor [NumericSensorElementName] going high (upper non-critical)

has asserted. (PCI 2 Amb Temp)
This message is for the use case when an implementation has detected an Upper Non-critical sensor
going high has asserted.
May also be shown as 800107011002ffff or 0x800107011002ffff

Severity
Warning
Serviceable
Yes
Automatically notify support
No
Alert Category
Warning - Temperature
SNMP Trap ID
12
CIM Information
Prefix: PLAT ID: 0490
User Response
1. Make sure that the fans are operating, that there are no obstructions to the airflow (front and rear
of the server), that the air baffle is in place and correctly installed, and that the server cover is
installed and completely closed.
2. Check the ambient temperature. You must be operating within the specifications (see Server
Features and specifications for more information).
3. Make sure that the heat sink for microprocessor n.
4. (Trained technician only) Replace system board.
RR PCI2 Amb Temp :

• 80010701-1003ffff : Numeric sensor [NumericSensorElementName] going high (upper non-critical)

has asserted. (PCI 3 Amb Temp)
This message is for the use case when an implementation has detected an Upper Non-critical sensor
going high has asserted.
May also be shown as 800107011003ffff or 0x800107011003ffff

Severity
Warning
Serviceable
Yes

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 377

 Automatically notify support
No
Alert Category
Warning - Temperature
SNMP Trap ID
12
CIM Information
Prefix: PLAT ID: 0490
User Response
1. Make sure that the fans are operating, that there are no obstructions to the airflow (front and rear
of the server), that the air baffle is in place and correctly installed, and that the server cover is
installed and completely closed.
2. Check the ambient temperature. You must be operating within the specifications (see Server
Features and specifications for more information).
3. Make sure that the heat sink for microprocessor n.
4. (Trained technician only) Replace system board.
RR PCI3 Amb Temp :

• 80010701-1301ffff : Numeric sensor [NumericSensorElementName] going high (upper non-critical)

has asserted. (PSU 1 Amb Temp)
This message is for the use case when an implementation has detected an Upper Non-critical sensor
going high has asserted.
May also be shown as 800107011301ffff or 0x800107011301ffff

Severity
Warning
Serviceable
Yes
Automatically notify support
No
Alert Category
Warning - Temperature
SNMP Trap ID
12
CIM Information
Prefix: PLAT ID: 0490
User Response
Check the server airflow. Make sure that nothing is blocking the air from coming into or preventing the
air from exiting the server.

• 80010701-1401ffff : Numeric sensor [NumericSensorElementName] going high (upper non-critical)

has asserted. (CPU1 VR Temp)
This message is for the use case when an implementation has detected an Upper Non-critical sensor
going high has asserted.
May also be shown as 800107011401ffff or 0x800107011401ffff

378 Lenovo System x3550 M5 Installation and Service Guide

 Severity
Warning
Serviceable
Yes
Automatically notify support
No
Alert Category
Warning - Temperature
SNMP Trap ID
12
CIM Information
Prefix: PLAT ID: 0490
User Response
1. Reduce the temperature.
2. Check the server airflow. Make sure that nothing is blocking the air from coming into or
preventing the air from exiting the server.

• 80010701-1402ffff : Numeric sensor [NumericSensorElementName] going high (upper non-critical)

has asserted. (CPU2 VR Temp)
This message is for the use case when an implementation has detected an Upper Non-critical sensor
going high has asserted.
May also be shown as 800107011402ffff or 0x800107011402ffff

Severity
Warning
Serviceable
Yes
Automatically notify support
No
Alert Category
Warning - Temperature
SNMP Trap ID
12
CIM Information
Prefix: PLAT ID: 0490
User Response
1. Reduce the temperature.
2. Check the server airflow. Make sure that nothing is blocking the air from coming into or
preventing the air from exiting the server.

• 80010701-1403ffff : Numeric sensor [NumericSensorElementName] going high (upper non-critical)

has asserted. (DIMM AB VR Temp)
This message is for the use case when an implementation has detected an Upper Non-critical sensor
going high has asserted.
May also be shown as 800107011403ffff or 0x800107011403ffff

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 379

 Severity
Warning
Serviceable
Yes
Automatically notify support
No
Alert Category
Warning - Temperature
SNMP Trap ID
12
CIM Information
Prefix: PLAT ID: 0490
User Response
1. Reduce the temperature.
2. Check the server airflow. Make sure that nothing is blocking the air from coming into or
preventing the air from exiting the server.

• 80010701-1404ffff : Numeric sensor [NumericSensorElementName] going high (upper non-critical)

has asserted. (DIMM CD VR Temp)
This message is for the use case when an implementation has detected an Upper Non-critical sensor
going high has asserted.
May also be shown as 800107011404ffff or 0x800107011404ffff

Severity
Warning
Serviceable
Yes
Automatically notify support
No
Alert Category
Warning - Temperature
SNMP Trap ID
12
CIM Information
Prefix: PLAT ID: 0490
User Response
1. Reduce the temperature.
2. Check the server airflow. Make sure that nothing is blocking the air from coming into or
preventing the air from exiting the server.

• 80010701-1405ffff : Numeric sensor [NumericSensorElementName] going high (upper non-critical)

has asserted. (DIMM EF VR Temp)
This message is for the use case when an implementation has detected an Upper Non-critical sensor
going high has asserted.
May also be shown as 800107011405ffff or 0x800107011405ffff

380 Lenovo System x3550 M5 Installation and Service Guide

 Severity
Warning
Serviceable
Yes
Automatically notify support
No
Alert Category
Warning - Temperature
SNMP Trap ID
12
CIM Information
Prefix: PLAT ID: 0490
User Response
1. Reduce the temperature.
2. Check the server airflow. Make sure that nothing is blocking the air from coming into or
preventing the air from exiting the server.

• 80010701-1406ffff : Numeric sensor [NumericSensorElementName] going high (upper non-critical)

has asserted. (DIMM GH VR Temp)
This message is for the use case when an implementation has detected an Upper Non-critical sensor
going high has asserted.
May also be shown as 800107011406ffff or 0x800107011406ffff

Severity
Warning
Serviceable
Yes
Automatically notify support
No
Alert Category
Warning - Temperature
SNMP Trap ID
12
CIM Information
Prefix: PLAT ID: 0490
User Response
1. Reduce the temperature.
2. Check the server airflow. Make sure that nothing is blocking the air from coming into or
preventing the air from exiting the server.

• 80010701-2d01ffff : Numeric sensor [NumericSensorElementName] going high (upper non-critical)

has asserted. (PCH Temp)
This message is for the use case when an implementation has detected an Upper Non-critical sensor
going high has asserted.
May also be shown as 800107012d01ffff or 0x800107012d01ffff

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 381

 Severity
Warning
Serviceable
Yes
Automatically notify support
No
Alert Category
Warning - Temperature
SNMP Trap ID
12
CIM Information
Prefix: PLAT ID: 0490
User Response
1. Reduce the temperature.
2. Check the server airflow. Make sure that nothing is blocking the air from coming into or
preventing the air from exiting the server.

• 80010701-3701ffff : Numeric sensor [NumericSensorElementName] going high (upper non-critical)

has asserted. (Ambient Temp)
This message is for the use case when an implementation has detected an Upper Non-critical sensor
going high has asserted.
May also be shown as 800107013701ffff or 0x800107013701ffff

Severity
Warning
Serviceable
Yes
Automatically notify support
No
Alert Category
Warning - Temperature
SNMP Trap ID
12
CIM Information
Prefix: PLAT ID: 0490
User Response
1. Reduce the ambient temperature.
2. Ensure the air baffle is installed correctly.
3. Check the server airflow. Make sure that nothing is blocking the air from coming into or
preventing the air from exiting the server.

• 80010901-0f01ffff : Numeric sensor [NumericSensorElementName] going high (upper critical) has

asserted. (REAR BP Temp A)
This message is for the use case when an implementation has detected an Upper Critical sensor going
high has asserted.

382 Lenovo System x3550 M5 Installation and Service Guide

 May also be shown as 800109010f01ffff or 0x800109010f01ffff

Severity
Error
Serviceable
Yes
Automatically notify support
No
Alert Category
Critical - Temperature
SNMP Trap ID
0
CIM Information
Prefix: PLAT ID: 0494
User Response
1. Reduce the ambient temperature.
2. Ensure the air baffle is installed correctly.
3. Check the server airflow. Make sure that nothing is blocking the air from coming into or
preventing the air from exiting the server.

• 80010901-0f02ffff : Numeric sensor [NumericSensorElementName] going high (upper critical) has

asserted. (REAR BP Temp B)
This message is for the use case when an implementation has detected an Upper Critical sensor going
high has asserted.
May also be shown as 800109010f02ffff or 0x800109010f02ffff

Severity
Error
Serviceable
Yes
Automatically notify support
No
Alert Category
Critical - Temperature
SNMP Trap ID
0
CIM Information
Prefix: PLAT ID: 0494
User Response
1. Reduce the ambient temperature.
2. Ensure the air baffle is installed correctly.
3. Check the server airflow. Make sure that nothing is blocking the air from coming into or
preventing the air from exiting the server.

• 80010901-1001ffff : Numeric sensor [NumericSensorElementName] going high (upper critical) has

asserted. (PCI 1 Amb Temp)

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 383

 This message is for the use case when an implementation has detected an Upper Critical sensor going
high has asserted.
May also be shown as 800109011001ffff or 0x800109011001ffff

Severity
Error
Serviceable
Yes
Automatically notify support
No
Alert Category
Critical - Temperature
SNMP Trap ID
0
CIM Information
Prefix: PLAT ID: 0494
User Response
1. Reduce the ambient temperature.
2. Ensure the air baffle is installed correctly.
3. Check the server airflow. Make sure that nothing is blocking the air from coming into or
preventing the air from exiting the server.

• 80010901-1002ffff : Numeric sensor [NumericSensorElementName] going high (upper critical) has

asserted. (PCI 2 Amb Temp)
This message is for the use case when an implementation has detected an Upper Critical sensor going
high has asserted.
May also be shown as 800109011002ffff or 0x800109011002ffff

Severity
Error
Serviceable
Yes
Automatically notify support
No
Alert Category
Critical - Temperature
SNMP Trap ID
0
CIM Information
Prefix: PLAT ID: 0494
User Response
1. Reduce the ambient temperature.
2. Ensure the air baffle is installed correctly.
3. Check the server airflow. Make sure that nothing is blocking the air from coming into or
preventing the air from exiting the server.

384 Lenovo System x3550 M5 Installation and Service Guide

• 80010901-1003ffff : Numeric sensor [NumericSensorElementName] going high (upper critical) has
asserted. (PCI 3 Amb Temp)
This message is for the use case when an implementation has detected an Upper Critical sensor going
high has asserted.
May also be shown as 800109011003ffff or 0x800109011003ffff

Severity
Error
Serviceable
Yes
Automatically notify support
No
Alert Category
Critical - Temperature
SNMP Trap ID
0
CIM Information
Prefix: PLAT ID: 0494
User Response
1. Reduce the ambient temperature.
2. Ensure the air baffle is installed correctly.
3. Check the server airflow. Make sure that nothing is blocking the air from coming into or
preventing the air from exiting the server.

• 80010901-1301ffff : Numeric sensor [NumericSensorElementName] going high (upper critical) has

asserted. (PSU 1 Amb Temp)
This message is for the use case when an implementation has detected an Upper Critical sensor going
high has asserted.
May also be shown as 800109011301ffff or 0x800109011301ffff

Severity
Error
Serviceable
Yes
Automatically notify support
No
Alert Category
Critical - Temperature
SNMP Trap ID
0
CIM Information
Prefix: PLAT ID: 0494
User Response
1. Reduce the ambient temperature.
2. Ensure the air baffle is installed correctly.

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 385

 3. Check the server airflow. Make sure that nothing is blocking the air from coming into or
preventing the air from exiting the server.

• 80010901-1401ffff : Numeric sensor [NumericSensorElementName] going high (upper critical) has

asserted. (CPU1 VR Temp)
This message is for the use case when an implementation has detected an Upper Critical sensor going
high has asserted.
May also be shown as 800109011401ffff or 0x800109011401ffff

Severity
Error
Serviceable
Yes
Automatically notify support
No
Alert Category
Critical - Temperature
SNMP Trap ID
0
CIM Information
Prefix: PLAT ID: 0494
User Response
1. Reduce the ambient temperature.
2. Ensure the air baffle is installed correctly.
3. Check the server airflow. Make sure that nothing is blocking the air from coming into or
preventing the air from exiting the server.

• 80010901-1402ffff : Numeric sensor [NumericSensorElementName] going high (upper critical) has

asserted. (CPU2 VR Temp)
This message is for the use case when an implementation has detected an Upper Critical sensor going
high has asserted.
May also be shown as 800109011402ffff or 0x800109011402ffff

Severity
Error
Serviceable
Yes
Automatically notify support
No
Alert Category
Critical - Temperature
SNMP Trap ID
0
CIM Information
Prefix: PLAT ID: 0494
User Response

386 Lenovo System x3550 M5 Installation and Service Guide

 1. Reduce the ambient temperature.
2. Ensure the air baffle is installed correctly.
3. Check the server airflow. Make sure that nothing is blocking the air from coming into or
preventing the air from exiting the server.

• 80010901-1403ffff : Numeric sensor [NumericSensorElementName] going high (upper critical) has

asserted. (DIMM AB VR Temp)
This message is for the use case when an implementation has detected an Upper Critical sensor going
high has asserted.
May also be shown as 800109011403ffff or 0x800109011403ffff

Severity
Error
Serviceable
Yes
Automatically notify support
No
Alert Category
Critical - Temperature
SNMP Trap ID
0
CIM Information
Prefix: PLAT ID: 0494
User Response
1. Reduce the ambient temperature.
2. Ensure the air baffle is installed correctly.
3. Check the server airflow. Make sure that nothing is blocking the air from coming into or
preventing the air from exiting the server.

• 80010901-1404ffff : Numeric sensor [NumericSensorElementName] going high (upper critical) has

asserted. (DIMM CD VR Temp)
This message is for the use case when an implementation has detected an Upper Critical sensor going
high has asserted.
May also be shown as 800109011404ffff or 0x800109011404ffff

Severity
Error
Serviceable
Yes
Automatically notify support
No
Alert Category
Critical - Temperature
SNMP Trap ID
0
CIM Information

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 387

 Prefix: PLAT ID: 0494
User Response
1. Reduce the ambient temperature.
2. Ensure the air baffle is installed correctly.
3. Check the server airflow. Make sure that nothing is blocking the air from coming into or
preventing the air from exiting the server.

• 80010901-1405ffff : Numeric sensor [NumericSensorElementName] going high (upper critical) has

asserted. (DIMM EF VR Temp)
This message is for the use case when an implementation has detected an Upper Critical sensor going
high has asserted.
May also be shown as 800109011405ffff or 0x800109011405ffff

Severity
Error
Serviceable
Yes
Automatically notify support
No
Alert Category
Critical - Temperature
SNMP Trap ID
0
CIM Information
Prefix: PLAT ID: 0494
User Response
1. Reduce the ambient temperature.
2. Ensure the air baffle is installed correctly.
3. Check the server airflow. Make sure that nothing is blocking the air from coming into or
preventing the air from exiting the server.

• 80010901-1406ffff : Numeric sensor [NumericSensorElementName] going high (upper critical) has

asserted. (DIMM GH VR Temp)
This message is for the use case when an implementation has detected an Upper Critical sensor going
high has asserted.
May also be shown as 800109011406ffff or 0x800109011406ffff

Severity
Error
Serviceable
Yes
Automatically notify support
No
Alert Category
Critical - Temperature

388 Lenovo System x3550 M5 Installation and Service Guide

 SNMP Trap ID
0
CIM Information
Prefix: PLAT ID: 0494
User Response
1. Reduce the ambient temperature.
2. Ensure the air baffle is installed correctly.
3. Check the server airflow. Make sure that nothing is blocking the air from coming into or
preventing the air from exiting the server.

• 80010901-2d01ffff : Numeric sensor [NumericSensorElementName] going high (upper critical) has

asserted. (PCH Temp)
This message is for the use case when an implementation has detected an Upper Critical sensor going
high has asserted.
May also be shown as 800109012d01ffff or 0x800109012d01ffff

Severity
Error
Serviceable
Yes
Automatically notify support
No
Alert Category
Critical - Temperature
SNMP Trap ID
0
CIM Information
Prefix: PLAT ID: 0494
User Response
1. Reduce the ambient temperature.
2. Ensure the air baffle is installed correctly.
3. Check the server airflow. Make sure that nothing is blocking the air from coming into or
preventing the air from exiting the server.

• 80010901-3701ffff : Numeric sensor [NumericSensorElementName] going high (upper critical) has

asserted. (Ambient Temp)
This message is for the use case when an implementation has detected an Upper Critical sensor going
high has asserted.
May also be shown as 800109013701ffff or 0x800109013701ffff

Severity
Error
Serviceable
Yes
Automatically notify support
No

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 389

 Alert Category
Critical - Temperature
SNMP Trap ID
0
CIM Information
Prefix: PLAT ID: 0494
User Response
1. Check the server airflow. Make sure that nothing is blocking the air from coming into or
preventing the air from exiting the server.

• 80010902-0701ffff : Numeric sensor [NumericSensorElementName] going high (upper critical) has

asserted.
This message is for the use case when an implementation has detected an Upper Critical sensor going
high has asserted.
May also be shown as 800109020701ffff or 0x800109020701ffff

Severity
Error
Serviceable
Yes
Automatically notify support
Yes
Alert Category
Critical - Voltage
SNMP Trap ID
1
CIM Information
Prefix: PLAT ID: 0494
User Response
If the specified sensor is Planar 3.3V or Planar 5V, (Trained technician only) replace the system board.
If the specified sensor is Planar 12V, complete the following steps until the problem is solved:
1. Check power supply n LED.
2. Remove the failing power supply.
3. (Trained technician only) Replace the system board. (n = power supply number)

• 80010b01-0f01ffff : Numeric sensor [NumericSensorElementName] going high (upper non-

recoverable) has asserted. (REAR BP Temp A)
This message is for the use case when an implementation has detected an Upper Non-recoverable sensor
going high has asserted.
May also be shown as 80010b010f01ffff or 0x80010b010f01ffff

Severity
Error
Serviceable
Yes
Automatically notify support

390 Lenovo System x3550 M5 Installation and Service Guide

 No
Alert Category
Critical - Temperature
SNMP Trap ID
0
CIM Information
Prefix: PLAT ID: 0498
User Response
1. Reduce the ambient temperature.
2. Ensure the air baffle is installed correctly.
3. Check the server airflow. Make sure that nothing is blocking the air from coming into or
preventing the air from exiting the server.

• 80010b01-0f02ffff : Numeric sensor [NumericSensorElementName] going high (upper non-

recoverable) has asserted. (REAR BP Temp B)
This message is for the use case when an implementation has detected an Upper Non-recoverable sensor
going high has asserted.
May also be shown as 80010b010f02ffff or 0x80010b010f02ffff

Severity
Error
Serviceable
Yes
Automatically notify support
No
Alert Category
Critical - Temperature
SNMP Trap ID
0
CIM Information
Prefix: PLAT ID: 0498
User Response
1. Reduce the ambient temperature.
2. Ensure the air baffle is installed correctly.
3. Check the server airflow. Make sure that nothing is blocking the air from coming into or
preventing the air from exiting the server.

• 80010b01-1001ffff : Numeric sensor [NumericSensorElementName] going high (upper non-

recoverable) has asserted. (PCI 1 Amb Temp)
This message is for the use case when an implementation has detected an Upper Non-recoverable sensor
going high has asserted.
May also be shown as 80010b011001ffff or 0x80010b011001ffff

Severity
Error
Serviceable

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 391

 Yes
Automatically notify support
No
Alert Category
Critical - Temperature
SNMP Trap ID
0
CIM Information
Prefix: PLAT ID: 0498
User Response
Check the server airflow. Make sure that nothing is blocking the air from coming into or preventing the
air from exiting the server.

• 80010b01-1002ffff : Numeric sensor [NumericSensorElementName] going high (upper non-

recoverable) has asserted. (PCI 2 Amb Temp)
This message is for the use case when an implementation has detected an Upper Non-recoverable sensor
going high has asserted.
May also be shown as 80010b011002ffff or 0x80010b011002ffff

Severity
Error
Serviceable
Yes
Automatically notify support
No
Alert Category
Critical - Temperature
SNMP Trap ID
0
CIM Information
Prefix: PLAT ID: 0498
User Response
Check the server airflow. Make sure that nothing is blocking the air from coming into or preventing the
air from exiting the server.

• 80010b01-1003ffff : Numeric sensor [NumericSensorElementName] going high (upper non-

recoverable) has asserted. (PCI 3 Amb Temp)
This message is for the use case when an implementation has detected an Upper Non-recoverable sensor
going high has asserted.
May also be shown as 80010b011003ffff or 0x80010b011003ffff

Severity
Error
Serviceable
Yes
Automatically notify support
No

392 Lenovo System x3550 M5 Installation and Service Guide

 Alert Category
Critical - Temperature
SNMP Trap ID
0
CIM Information
Prefix: PLAT ID: 0498
User Response
Check the server airflow. Make sure that nothing is blocking the air from coming into or preventing the
air from exiting the server.

• 80010b01-1301ffff : Numeric sensor [NumericSensorElementName] going high (upper non-

recoverable) has asserted. (PSU 1 Amb Temp)
This message is for the use case when an implementation has detected an Upper Non-recoverable sensor
going high has asserted.
May also be shown as 80010b011301ffff or 0x80010b011301ffff

Severity
Error
Serviceable
Yes
Automatically notify support
No
Alert Category
Critical - Temperature
SNMP Trap ID
0
CIM Information
Prefix: PLAT ID: 0498
User Response
Check the server airflow. Make sure that nothing is blocking the air from coming into or preventing the
air from exiting the server.

• 80010b01-1401ffff : Numeric sensor [NumericSensorElementName] going high (upper non-

recoverable) has asserted. (CPU1 VR Temp)
This message is for the use case when an implementation has detected an Upper Non-recoverable sensor
going high has asserted.
May also be shown as 80010b011401ffff or 0x80010b011401ffff

Severity
Error
Serviceable
Yes
Automatically notify support
No
Alert Category
Critical - Temperature
SNMP Trap ID

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 393

 0
CIM Information
Prefix: PLAT ID: 0498
User Response
Check the server airflow. Make sure that nothing is blocking the air from coming into or preventing the
air from exiting the server.

• 80010b01-1402ffff : Numeric sensor [NumericSensorElementName] going high (upper non-

recoverable) has asserted. (CPU2 VR Temp)
This message is for the use case when an implementation has detected an Upper Non-recoverable sensor
going high has asserted.
May also be shown as 80010b011402ffff or 0x80010b011402ffff

Severity
Error
Serviceable
Yes
Automatically notify support
No
Alert Category
Critical - Temperature
SNMP Trap ID
0
CIM Information
Prefix: PLAT ID: 0498
User Response
Check the server airflow. Make sure that nothing is blocking the air from coming into or preventing the
air from exiting the server.

• 80010b01-1403ffff : Numeric sensor [NumericSensorElementName] going high (upper non-

recoverable) has asserted. (DIMM AB VR Temp)
This message is for the use case when an implementation has detected an Upper Non-recoverable sensor
going high has asserted.
May also be shown as 80010b011403ffff or 0x80010b011403ffff

Severity
Error
Serviceable
Yes
Automatically notify support
No
Alert Category
Critical - Temperature
SNMP Trap ID
0
CIM Information
Prefix: PLAT ID: 0498

394 Lenovo System x3550 M5 Installation and Service Guide

 User Response
Check the server airflow. Make sure that nothing is blocking the air from coming into or preventing the
air from exiting the server.

• 80010b01-1404ffff : Numeric sensor [NumericSensorElementName] going high (upper non-

recoverable) has asserted. (DIMM CD VR Temp)
This message is for the use case when an implementation has detected an Upper Non-recoverable sensor
going high has asserted.
May also be shown as 80010b011404ffff or 0x80010b011404ffff

Severity
Error
Serviceable
Yes
Automatically notify support
No
Alert Category
Critical - Temperature
SNMP Trap ID
0
CIM Information
Prefix: PLAT ID: 0498
User Response
Check the server airflow. Make sure that nothing is blocking the air from coming into or preventing the
air from exiting the server.

• 80010b01-1405ffff : Numeric sensor [NumericSensorElementName] going high (upper non-

recoverable) has asserted. (DIMM EF VR Temp)
This message is for the use case when an implementation has detected an Upper Non-recoverable sensor
going high has asserted.
May also be shown as 80010b011405ffff or 0x80010b011405ffff

Severity
Error
Serviceable
Yes
Automatically notify support
No
Alert Category
Critical - Temperature
SNMP Trap ID
0
CIM Information
Prefix: PLAT ID: 0498
User Response
Check the server airflow. Make sure that nothing is blocking the air from coming into or preventing the
air from exiting the server.

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 395

• 80010b01-1406ffff : Numeric sensor [NumericSensorElementName] going high (upper non-
recoverable) has asserted. (DIMM GH VR Temp)
This message is for the use case when an implementation has detected an Upper Non-recoverable sensor
going high has asserted.
May also be shown as 80010b011406ffff or 0x80010b011406ffff

Severity
Error
Serviceable
Yes
Automatically notify support
No
Alert Category
Critical - Temperature
SNMP Trap ID
0
CIM Information
Prefix: PLAT ID: 0498
User Response
Check the server airflow. Make sure that nothing is blocking the air from coming into or preventing the
air from exiting the server.

• 80010b01-2d01ffff : Numeric sensor [NumericSensorElementName] going high (upper non-

recoverable) has asserted. (PCH Temp)
This message is for the use case when an implementation has detected an Upper Non-recoverable sensor
going high has asserted.
May also be shown as 80010b012d01ffff or 0x80010b012d01ffff

Severity
Error
Serviceable
Yes
Automatically notify support
No
Alert Category
Critical - Temperature
SNMP Trap ID
0
CIM Information
Prefix: PLAT ID: 0498
User Response
Check the server airflow. Make sure that nothing is blocking the air from coming into or preventing the
air from exiting the server.

• 80010b01-3701ffff : Numeric sensor [NumericSensorElementName] going high (upper non-

recoverable) has asserted. (Ambient Temp)

396 Lenovo System x3550 M5 Installation and Service Guide

 This message is for the use case when an implementation has detected an Upper Non-recoverable sensor
going high has asserted.
May also be shown as 80010b013701ffff or 0x80010b013701ffff

Severity
Error
Serviceable
Yes
Automatically notify support
No
Alert Category
Critical - Temperature
SNMP Trap ID
0
CIM Information
Prefix: PLAT ID: 0498
User Response
1. Make sure that the fans are operating, that there are no obstructions to the airflow (front and rear
of the server), that the air baffle is in place and correctly installed, and that the server cover is
installed and completely closed.
2. Check the ambient temperature. You must be operating within the specifications (see Server
Features and specifications for more information).
3. Make sure that the heat sink for microprocessor n.
4. (Trained technician only) Replace system board.

• 80030006-2101ffff : Sensor [SensorElementName] has deasserted. (Sig Verify Fail)

This message is for the use case when an implementation has detected a Sensor has deasserted.
May also be shown as 800300062101ffff or 0x800300062101ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID

CIM Information
Prefix: PLAT ID: 0509
User Response
No action; information only.

• 80030012-2301ffff : Sensor [SensorElementName] has deasserted. (OS RealTime Mod)

This message is for the use case when an implementation has detected a Sensor has deasserted.

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 397

 May also be shown as 800300122301ffff or 0x800300122301ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID

CIM Information
Prefix: PLAT ID: 0509
User Response
No action; information only.

• 80030108-1301ffff : Sensor [SensorElementName] has asserted. (PS Heavy Load)

This message is for the use case when an implementation has detected a Sensor has asserted.
May also be shown as 800301081301ffff or 0x800301081301ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID

CIM Information
Prefix: PLAT ID: 0508
User Response
1. Replace the power supply with higher rated power.
2. Reduce the total power consumption by removing newly added or unused option like drives or
adapters.

• 8003010c-2581ffff : Sensor [SensorElementName] has asserted. (Non-Auth DIMMs)

This message is for the use case when an implementation has detected a Sensor has asserted.
May also be shown as 8003010c2581ffff or 0x8003010c2581ffff

Severity
Info
Serviceable
No

398 Lenovo System x3550 M5 Installation and Service Guide

 Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID

CIM Information
Prefix: PLAT ID: 0508
User Response
1. Replace the power supply with higher rated power.
2. Reduce the total power consumption by removing newly added or unused option like drives or
adapters.

• 8003010f-2101ffff : Sensor [SensorElementName] has asserted. (IMM FW Corrupted)

This message is for the use case when an implementation has detected a Sensor has asserted.
May also be shown as 8003010f2101ffff or 0x8003010f2101ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID

CIM Information
Prefix: PLAT ID: 0508
User Response
1. Replace the power supply with higher rated power.
2. Reduce the total power consumption by removing newly added or unused option like drives or
adapters.

• 80030112-0601ffff : Sensor [SensorElementName] has asserted. (SMM Mode)

IMM has entered a system maintenance mode (SMM Mode, SMM Monitor) where the current power state
is important.
May also be shown as 800301120601ffff or 0x800301120601ffff

Severity
Info
Serviceable
No
Automatically notify support
No

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 399

 Alert Category
System - Other
SNMP Trap ID

CIM Information
Prefix: PLAT ID: 0508
User Response
Do not change system power state at this time unless directed to do so by the maintenance action.
[like firmware flashing]

• 80030121-0782ffff : Sensor [SensorElementName] has asserted.

This message is for the use case when an implementation has detected a Sensor has asserted.
May also be shown as 800301210782ffff or 0x800301210782ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID

CIM Information
Prefix: PLAT ID: 0508
User Response
1. Replace the power supply with higher rated power.
2. Reduce the total power consumption by removing newly added or unused option like drives or
adapters.

• 8007000d-2582ffff : Sensor [SensorElementName] has transitioned to normal state. (RAID Vol

State)
This message is for the use case when an implementation has detected a Sensor transition to the normal
state.
May also be shown as 8007000d2582ffff or 0x8007000d2582ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Warning - Other
SNMP Trap ID

400 Lenovo System x3550 M5 Installation and Service Guide

 60
CIM Information
Prefix: PLAT ID: 0518
User Response
No action; information only.

• 80070101-0c01ffff : Sensor [SensorElementName] has transitioned from normal to non-critical

state. (Ambient Status)
This message is for the use case when an implementation has detected a Sensor transitioned to non-
critical from normal.
May also be shown as 800701010c01ffff or 0x800701010c01ffff

Severity
Warning
Serviceable
Yes
Automatically notify support
No
Alert Category
Warning - Temperature
SNMP Trap ID
12
CIM Information
Prefix: PLAT ID: 0520
User Response
1. Check the microprocessor installed is Intel E5-2690.
2. Reduce the ambient temperature under 27 Celsius degree.

• 80070101-2c01ffff : Sensor [SensorElementName] has transitioned from normal to non-critical

state. (ML2 OverTemp)
This message is for the use case when an implementation has detected a Sensor transitioned to non-
critical from normal.
May also be shown as 800701012c01ffff or 0x800701012c01ffff

Severity
Warning
Serviceable
Yes
Automatically notify support
No
Alert Category
Warning - Temperature
SNMP Trap ID
12
CIM Information
Prefix: PLAT ID: 0520

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 401

 User Response
None

• 8007010d-2582ffff : Sensor [SensorElementName] has transitioned from normal to non-critical

state. (RAID Vol State)
This message is for the use case when an implementation has detected a Sensor transitioned to non-
critical from normal.
May also be shown as 8007010d2582ffff or 0x8007010d2582ffff

Severity
Warning
Serviceable
Yes
Automatically notify support
No
Alert Category
Warning - Other
SNMP Trap ID
60
CIM Information
Prefix: PLAT ID: 0520
User Response
None

• 8007010f-2201ffff : Sensor [SensorElementName] has transitioned from normal to non-critical

state. (GPT Status)
This message is for the use case when an implementation has detected a Sensor transitioned to non-
critical from normal.
May also be shown as 8007010f2201ffff or 0x8007010f2201ffff

Severity
Warning
Serviceable
Yes
Automatically notify support
No
Alert Category
Warning - Other
SNMP Trap ID
60
CIM Information
Prefix: PLAT ID: 0520
User Response
1. Check the Lenovo support site for service bulletins or firmware updates that apply to this GPT
error.
2. Set the UEFI setting DISK GPT Recovery to Automatic.

402 Lenovo System x3550 M5 Installation and Service Guide

 3. Replace the corrupt disk.

• 8007010f-2582ffff : Sensor [SensorElementName] has transitioned from normal to non-critical

state. (I/O Resources)
This message is for the use case when an implementation has detected a Sensor transitioned to non-
critical from normal.
May also be shown as 8007010f2582ffff or 0x8007010f2582ffff

Severity
Warning
Serviceable
Yes
Automatically notify support
No
Alert Category
Warning - Other
SNMP Trap ID
60
CIM Information
Prefix: PLAT ID: 0520
User Response
Complete the following step to solve PCI I/O resource errors:
1. Go to F1 Setup-> System Settings-> Device and I/O ports-> PCI 64 bit Resource and choose
enable.

• 80070112-0101ffff : Sensor [SensorElementName] has transitioned from normal to non-critical

state. (Sys Config Err)
This message is for the use case when an implementation has detected a Sensor transitioned to non-
critical from normal.
May also be shown as 800701120101ffff or 0x800701120101ffff

Severity
Warning
Serviceable
Yes
Automatically notify support
No
Alert Category
Warning - Other
SNMP Trap ID
60
CIM Information
Prefix: PLAT ID: 0520
User Response
None

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 403

• 80070114-2201ffff : Sensor [SensorElementName] has transitioned from normal to non-critical
state. (TPM Phy Pres Set)
This message is for the use case when an implementation has detected a Sensor transitioned to non-
critical from normal.
May also be shown as 800701142201ffff or 0x800701142201ffff

Severity
Warning
Serviceable
Yes
Automatically notify support
No
Alert Category
Warning - Other
SNMP Trap ID
60
CIM Information
Prefix: PLAT ID: 0520
User Response
1. Complete the administrative tasks that require the TPM physical presence switch to be in the ON
position.
2. Restore the physical presence switch to the OFF position.
3. Reboot the system.
4. (Trained technician only) If the error continues, replace the planar.

• 80070128-2e01ffff : Sensor [SensorElementName] has transitioned from normal to non-critical

state. (ME Recovery)
This message is for the use case when an implementation has detected a Sensor transitioned to non-
critical from normal.
May also be shown as 800701282e01ffff or 0x800701282e01ffff

Severity
Warning
Serviceable
Yes
Automatically notify support
No
Alert Category
Warning - Other
SNMP Trap ID
60
CIM Information
Prefix: PLAT ID: 0520
User Response
None

404 Lenovo System x3550 M5 Installation and Service Guide

• 80070201-0301ffff : Sensor [SensorElementName] has transitioned to critical from a less severe
state. (CPU 1 OverTemp)
This message is for the use case when an implementation has detected a Sensor transitioned to critical
from less severe.
May also be shown as 800702010301ffff or 0x800702010301ffff

Severity
Error
Serviceable
Yes
Automatically notify support
No
Alert Category
Critical - Temperature
SNMP Trap ID
0
CIM Information
Prefix: PLAT ID: 0522
User Response
1. Make sure that the fans are operating, that there are no obstructions to the airflow (front and rear
of the server), that the air baffles are in place and correctly installed, and that the server cover is
installed and completely closed.
2. Check the ambient temperature. You must be operating within the specifications (see Features
and specifications for more information).
3. Make sure that the heat sink for microprocessor n is installed correctly.
4. (Trained technician only) Replace microprocessor n. (n = microprocessor number)

• 80070201-0302ffff : Sensor [SensorElementName] has transitioned to critical from a less severe

state. (CPU 2 OverTemp)
This message is for the use case when an implementation has detected a Sensor transitioned to critical
from less severe.
May also be shown as 800702010302ffff or 0x800702010302ffff

Severity
Error
Serviceable
Yes
Automatically notify support
No
Alert Category
Critical - Temperature
SNMP Trap ID
0
CIM Information
Prefix: PLAT ID: 0522

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 405

 User Response
1. Make sure that the fans are operating, that there are no obstructions to the airflow (front and rear
of the server), that the air baffles are in place and correctly installed, and that the server cover is
installed and completely closed.
2. Check the ambient temperature. You must be operating within the specifications (see Features
and specifications for more information).
3. Make sure that the heat sink for microprocessor n is installed correctly.
4. (Trained technician only) Replace microprocessor n. (n = microprocessor number)

• 80070202-0701ffff : Sensor [SensorElementName] has transitioned to critical from a less severe

state. (SysBrd Vol Fault)
This message is for the use case when an implementation has detected a Sensor transitioned to critical
from less severe.
May also be shown as 800702020701ffff or 0x800702020701ffff

Severity
Error
Serviceable
Yes
Automatically notify support
No
Alert Category
Critical - Voltage
SNMP Trap ID
1
CIM Information
Prefix: PLAT ID: 0522
User Response
1. Check the system-event log.
2. Check for an error LED on the system board.
3. Replace any failing device.
4. Check for a server firmware update. Important: Some cluster solutions require specific code
levels or coordinated code updates. If the device is part of a cluster solution, verify that the latest
level of code is supported for the cluster solution before you update the code.
5. (Trained technician only) Replace the system board.

• 80070204-0a01ffff : Sensor [SensorElementName] has transitioned to critical from a less severe

state. (PS 1 Fan Fault)
This message is for the use case when an implementation has detected a Sensor transitioned to critical
from less severe.
May also be shown as 800702040a01ffff or 0x800702040a01ffff

Severity
Error
Serviceable
Yes

406 Lenovo System x3550 M5 Installation and Service Guide

 Automatically notify support
No
Alert Category
Critical - Fan Failure
SNMP Trap ID
11
CIM Information
Prefix: PLAT ID: 0522
User Response
1. Make sure that there are no obstructions, such as bundled cables, to the airflow from the power-
supply fan.
2. Replace power supply n. (n = power supply number)

• 80070204-0a02ffff : Sensor [SensorElementName] has transitioned to critical from a less severe

state. (PS 2 Fan Fault)
This message is for the use case when an implementation has detected a Sensor transitioned to critical
from less severe.
May also be shown as 800702040a02ffff or 0x800702040a02ffff

Severity
Error
Serviceable
Yes
Automatically notify support
No
Alert Category
Critical - Fan Failure
SNMP Trap ID
11
CIM Information
Prefix: PLAT ID: 0522
User Response
1. Make sure that there are no obstructions, such as bundled cables, to the airflow from the power-
supply fan.
2. Replace power supply n. (n = power supply number)

• 80070208-0a01ffff : Sensor [SensorElementName] has transitioned to critical from a less severe

state. (PS 1 Therm Fault)
This message is for the use case when an implementation has detected a Sensor transitioned to critical
from less severe.
May also be shown as 800702080a01ffff or 0x800702080a01ffff

Severity
Error
Serviceable
Yes

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 407

 Automatically notify support
No
Alert Category
Critical - Power
SNMP Trap ID
4
CIM Information
Prefix: PLAT ID: 0522
User Response
1. Make sure that there are no obstructions, such as bundled cables, to the airflow from the power-
supply fan.
2. Use the Lenovo Power Configurator utility to ensure current system power consumption is under
limitation. For more information and to download the utility, go to https://www.ibm.com/support/
entry/myportal/docdisplay?lndocid=LNVO-PWRCONF.
3. Replace power supply n. (n = power supply number)

• 80070208-0a02ffff : Sensor [SensorElementName] has transitioned to critical from a less severe

state. (PS 2 Therm Fault)
This message is for the use case when an implementation has detected a Sensor transitioned to critical
from less severe.
May also be shown as 800702080a02ffff or 0x800702080a02ffff

Severity
Error
Serviceable
Yes
Automatically notify support
No
Alert Category
Critical - Power
SNMP Trap ID
4
CIM Information
Prefix: PLAT ID: 0522
User Response
1. Make sure that there are no obstructions, such as bundled cables, to the airflow from the power-
supply fan.
2. Use the Lenovo Power Configurator utility to ensure current system power consumption is under
limitation. For more information and to download the utility, go to https://www.ibm.com/support/
entry/myportal/docdisplay?lndocid=LNVO-PWRCONF.
3. Replace power supply n. (n = power supply number)

• 8007020d-2582ffff : Sensor [SensorElementName] has transitioned to critical from a less severe

state. (RAID Vol State)
This message is for the use case when an implementation has detected a Sensor transitioned to critical
from less severe.

408 Lenovo System x3550 M5 Installation and Service Guide

 May also be shown as 8007020d2582ffff or 0x8007020d2582ffff

Severity
Error
Serviceable
Yes
Automatically notify support
No
Alert Category
Critical - Other
SNMP Trap ID
50
CIM Information
Prefix: PLAT ID: 0522
User Response
None

• 8007020f-2201ffff : Sensor [SensorElementName] has transitioned to critical from a less severe

state. (TXT ACM Module)
This message is for the use case when an implementation has detected a Sensor transitioned to critical
from less severe.
May also be shown as 8007020f2201ffff or 0x8007020f2201ffff

Severity
Error
Serviceable
Yes
Automatically notify support
No
Alert Category
Critical - Other
SNMP Trap ID
50
CIM Information
Prefix: PLAT ID: 0522
User Response
1. If enabling TXT is not required, disable TXT from the Setup Utility.
2. If enabling TXT is required, verify that the TPM is enabled and activated from the Setup Utility.
3. If the problem remains, contact your service representative.

• 8007020f-2582ffff : Sensor [SensorElementName] has transitioned to critical from a less severe

state. (I/O Resources)
This message is for the use case when an implementation has detected a Sensor transitioned to critical
from less severe.
May also be shown as 8007020f2582ffff or 0x8007020f2582ffff

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 409

 Severity
Error
Serviceable
Yes
Automatically notify support
No
Alert Category
Critical - Other
SNMP Trap ID
50
CIM Information
Prefix: PLAT ID: 0522
User Response
Complete the following step to solve PCI I/O resource errors:
1. Go to F1 Setup-> System Settings-> Device and I/O ports-> PCI 64 bit Resource and choose
enable.

• 80070214-2201ffff : Sensor [SensorElementName] has transitioned to critical from a less severe

state. (TPM Lock)
This message is for the use case when an implementation has detected a Sensor transitioned to critical
from less severe.
May also be shown as 800702142201ffff or 0x800702142201ffff

Severity
Error
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Other
SNMP Trap ID

CIM Information
Prefix: PLAT ID: 0522
User Response
1. Update the server firmware (see Recovering the server firmware).
2. If the problem persists, (trained technician only) replace the system board (see Removing the
system board and Installing the system board).

• 80070219-0701ffff : Sensor [SensorElementName] has transitioned to critical from a less severe

state. (SysBrd Fault)
This message is for the use case when an implementation has detected a Sensor transitioned to critical
from less severe.
May also be shown as 800702190701ffff or 0x800702190701ffff

410 Lenovo System x3550 M5 Installation and Service Guide

 Severity
Error
Serviceable
Yes
Automatically notify support
No
Alert Category
Critical - Other
SNMP Trap ID
50
CIM Information
Prefix: PLAT ID: 0522
User Response
1. Check for an error LED on the system board.
2. Check the system-event log.
3. Check for the system firmware version and update to the latest version. Important: Some cluster
solutions require specific code levels or coordinated code updates. If the device is part of a
cluster solution, verify that the latest level of code is supported for the cluster solution before you
update the code.
4. Unplug and restore AC power cord, then, perform step 1 and 2 again.
5. If problems still occurred, (trained technician only) replace the system board.

• 8007021b-0301ffff : Sensor [SensorElementName] has transitioned to critical from a less severe

state. (CPU 1 QPILinkErr)
This message is for the use case when an implementation has detected a Sensor transitioned to critical
from less severe.
May also be shown as 8007021b0301ffff or 0x8007021b0301ffff

Severity
Error
Serviceable
Yes
Automatically notify support
No
Alert Category
Critical - Other
SNMP Trap ID
50
CIM Information
Prefix: PLAT ID: 0522
User Response
1. Check for a server firmware update.
2. Make sure that the installed microprocessors are compatible.
3. Make sure the microprocessor 2 expansion board is installed correctly (see Installing the
microprocessor 2 expansion board).

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 411

 4. (Trained technician only) Replace microprocessor 2.
5. (Trained technician only) Replace microprocessor 2 expansion board.

• 8007021b-0302ffff : Sensor [SensorElementName] has transitioned to critical from a less severe

state. (CPU 2 QPILinkErr)
This message is for the use case when an implementation has detected a Sensor transitioned to critical
from less severe.
May also be shown as 8007021b0302ffff or 0x8007021b0302ffff

Severity
Error
Serviceable
Yes
Automatically notify support
No
Alert Category
Critical - Other
SNMP Trap ID
50
CIM Information
Prefix: PLAT ID: 0522
User Response
1. Check for a server firmware update.
2. Make sure that the installed microprocessors are compatible.
3. Make sure the microprocessor 2 expansion board is installed correctly (see Installing the
microprocessor 2 expansion board).
4. (Trained technician only) Replace microprocessor 2.
5. (Trained technician only) Replace microprocessor 2 expansion board.

• 80070228-2e01ffff : Sensor [SensorElementName] has transitioned to critical from a less severe

state. (IPMB IO Error)
This message is for the use case when an implementation has detected a Sensor transitioned to critical
from less severe.
May also be shown as 800702282e01ffff or 0x800702282e01ffff

Severity
Error
Serviceable
Yes
Automatically notify support
No
Alert Category
Critical - Other
SNMP Trap ID
50
CIM Information

412 Lenovo System x3550 M5 Installation and Service Guide

 Prefix: PLAT ID: 0522
User Response
None ME Error : ME Flash Error :

• 80070301-0301ffff : Sensor [SensorElementName] has transitioned to non-recoverable from a less

severe state. (CPU 1 OverTemp)
This message is for the use case when an implementation has detected a Sensor transitioned to non-
recoverable from less severe.
May also be shown as 800703010301ffff or 0x800703010301ffff

Severity
Error
Serviceable
Yes
Automatically notify support
No
Alert Category
Critical - Temperature
SNMP Trap ID
0
CIM Information
Prefix: PLAT ID: 0524
User Response
1. Make sure that the fans are operating, that there are no obstructions to the airflow (front and rear
of the server), that the air baffle is in place and correctly installed, and that the server cover is
installed and completely closed.
2. Check the ambient temperature. You must be operating within the specifications (see Server
Features and specifications for more information).
3. Make sure that the heat sink for microprocessor n.
4. (Trained technician only) Replace microprocessor n. (n = microprocessor number)

• 80070301-0302ffff : Sensor [SensorElementName] has transitioned to non-recoverable from a less

severe state. (CPU 2 OverTemp)
This message is for the use case when an implementation has detected a Sensor transitioned to non-
recoverable from less severe.
May also be shown as 800703010302ffff or 0x800703010302ffff

Severity
Error
Serviceable
Yes
Automatically notify support
No
Alert Category
Critical - Temperature
SNMP Trap ID

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 413

 0
CIM Information
Prefix: PLAT ID: 0524
User Response
1. Make sure that the fans are operating, that there are no obstructions to the airflow (front and rear
of the server), that the air baffle is in place and correctly installed, and that the server cover is
installed and completely closed.
2. Check the ambient temperature. You must be operating within the specifications (see Server
Features and specifications for more information).
3. Make sure that the heat sink for microprocessor n.
4. (Trained technician only) Replace microprocessor n. (n = microprocessor number)

• 80070301-2c01ffff : Sensor [SensorElementName] has transitioned to non-recoverable from a less

severe state. (ML2 OverTemp)
This message is for the use case when an implementation has detected a Sensor transitioned to non-
recoverable from less severe.
May also be shown as 800703012c01ffff or 0x800703012c01ffff

Severity
Error
Serviceable
Yes
Automatically notify support
No
Alert Category
Critical - Temperature
SNMP Trap ID
0
CIM Information
Prefix: PLAT ID: 0524
User Response
None

• 8007030d-2582ffff : Sensor [SensorElementName] has transitioned to non-recoverable from a less

severe state. (RAID Vol State)
This message is for the use case when an implementation has detected a Sensor transitioned to non-
recoverable from less severe.
May also be shown as 8007030d2582ffff or 0x8007030d2582ffff

Severity
Error
Serviceable
Yes
Automatically notify support
No
Alert Category

414 Lenovo System x3550 M5 Installation and Service Guide

 Critical - Other
SNMP Trap ID
50
CIM Information
Prefix: PLAT ID: 0524
User Response
None

• 80070608-0a01ffff : Sensor [SensorElementName] has transitioned to non-recoverable.

This message is for the use case when an implementation has detected a Sensor transitioned to non-
recoverable.
May also be shown as 800706080a01ffff or 0x800706080a01ffff

Severity
Error
Serviceable
Yes
Automatically notify support
No
Alert Category
Critical - Power
SNMP Trap ID
4
CIM Information
Prefix: PLAT ID: 0530
User Response
If the specified sensor is PS n 12V OC Fault, complete the following steps until the problem is solved:
1. Use the Lenovo Power Configurator utility to determine current system power consumption. For
more information and to download the utility, go to https://www.ibm.com/support/entry/
myportal/docdisplay?lndocid=LNVO-PWRCONF.
2. Follow actions in "Power Problems and Solving Power Problems".
If the specified sensor is PS n 12V OV Fault, complete the following steps until the problem is solved:
1. Check power supply n LED.
2. Remove the failing power supply.
3. (Trained technician only) Replace the system board. (n = power supply number)
If the specified sensor is PS n 12V UV Fault, complete the following steps until the problem is solved:
1. Check power supply n LED.
2. Remove the failing power supply.
3. Follow actions in "Power Problems and Solving Power Problems".
4. (Trained technician only) Replace the system board. (n = power supply number)
If the specified sensor is PS n 12Vaux Fault, complete the following steps until the problem is solved:
1. Check power supply n LED.
2. Replace power supply n. (n = power supply number)

• 80070608-0a02ffff : Sensor [SensorElementName] has transitioned to non-recoverable.

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 415

 This message is for the use case when an implementation has detected a Sensor transitioned to non-
recoverable.
May also be shown as 800706080a02ffff or 0x800706080a02ffff

Severity
Error
Serviceable
Yes
Automatically notify support
No
Alert Category
Critical - Power
SNMP Trap ID
4
CIM Information
Prefix: PLAT ID: 0530
User Response
If the specified sensor is PS n 12V OC Fault, complete the following steps until the problem is solved:
1. Use the Lenovo Power Configurator utility to determine current system power consumption. For
more information and to download the utility, go to https://www.ibm.com/support/entry/
myportal/docdisplay?lndocid=LNVO-PWRCONF.
2. Follow actions in "Power Problems and Solving Power Problems".
If the specified sensor is PS n 12V OV Fault, complete the following steps until the problem is solved:
1. Check power supply n LED.
2. Remove the failing power supply.
3. (Trained technician only) Replace the system board. (n = power supply number)
If the specified sensor is PS n 12V UV Fault, complete the following steps until the problem is solved:
1. Check power supply n LED.
2. Remove the failing power supply.
3. Follow actions in "Power Problems and Solving Power Problems".
4. (Trained technician only) Replace the system board. (n = power supply number)
If the specified sensor is PS n 12Vaux Fault, complete the following steps until the problem is solved:
1. Check power supply n LED.
2. Replace power supply n. (n = power supply number)

• 80070614-2201ffff : Sensor [SensorElementName] has transitioned to non-recoverable. (TPM Phy

Pres Set)
This message is for the use case when an implementation has detected a Sensor transitioned to non-
recoverable.
May also be shown as 800706142201ffff or 0x800706142201ffff

Severity
Error
Serviceable
Yes

416 Lenovo System x3550 M5 Installation and Service Guide

 Automatically notify support
No
Alert Category
Critical - Other
SNMP Trap ID
50
CIM Information
Prefix: PLAT ID: 0530
User Response
1. Update the server firmware (see Recovering the server firmware).
2. If the problem persists, (trained technician only) replace the system board (see Removing the
system board and Installing the system board).

• 8008010f-2101ffff : Device [LogicalDeviceElementName] has been added. (Phy Presence Jmp)

This message is for the use case when an implementation has detected a Device was inserted.
May also be shown as 8008010f2101ffff or 0x8008010f2101ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID

CIM Information
Prefix: PLAT ID: 0536
User Response
No action; information only.

• 80080128-2101ffff : Device [LogicalDeviceElementName] has been added. (Low Security Jmp)

This message is for the use case when an implementation has detected a Device was inserted.
May also be shown as 800801282101ffff or 0x800801282101ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 417

 CIM Information
Prefix: PLAT ID: 0536
User Response
No action; information only.

• 800b0008-1301ffff : Redundancy [RedundancySetElementName] has been restored. (Power Unit)

This message is for the use case when an implementation has detected Redundancy was Restored.
May also be shown as 800b00081301ffff or 0x800b00081301ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Warning - Redundant Power Supply
SNMP Trap ID
10
CIM Information
Prefix: PLAT ID: 0561
User Response
No action; information only.

• 800b0108-1301ffff : Redundancy Lost for [RedundancySetElementName] has asserted. (Power

Unit)
This message is for the use case when Redundancy Lost has asserted.
May also be shown as 800b01081301ffff or 0x800b01081301ffff

Severity
Error
Serviceable
Yes
Automatically notify support
No
Alert Category
Critical - Redundant Power Supply
SNMP Trap ID
9
CIM Information
Prefix: PLAT ID: 0802
User Response
1. Check the LEDs for both power supplies.
2. Follow the actions in Power-supply LEDs.

418 Lenovo System x3550 M5 Installation and Service Guide

• 800b010a-1e81ffff : Redundancy Lost for [RedundancySetElementName] has asserted. (Fan Zone
1)
This message is for the use case when Redundancy Lost has asserted.
May also be shown as 800b010a1e81ffff or 0x800b010a1e81ffff

Severity
Error
Serviceable
Yes
Automatically notify support
No
Alert Category
Critical - Fan Failure
SNMP Trap ID
11
CIM Information
Prefix: PLAT ID: 0802
User Response
1. Make sure that the connectors on fan n are not damaged.
2. Make sure that the fan n connectors on the system board are not damaged.
3. Make sure that the fans are correctly installed.
4. Reseat the fans.
5. Replace the fans. (n = fan number)

• 800b010a-1e82ffff : Redundancy Lost for [RedundancySetElementName] has asserted. (Fan Zone

2)
This message is for the use case when Redundancy Lost has asserted.
May also be shown as 800b010a1e82ffff or 0x800b010a1e82ffff

Severity
Error
Serviceable
Yes
Automatically notify support
No
Alert Category
Critical - Fan Failure
SNMP Trap ID
11
CIM Information
Prefix: PLAT ID: 0802
User Response
1. Make sure that the connectors on fan n are not damaged.
2. Make sure that the fan n connectors on the system board are not damaged.

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 419

 3. Make sure that the fans are correctly installed.
4. Reseat the fans.
5. Replace the fans. (n = fan number)

• 800b010c-2581ffff : Redundancy Lost for [RedundancySetElementName] has asserted. (Backup

Memory)
This message is for the use case when Redundancy Lost has asserted.
May also be shown as 800b010c2581ffff or 0x800b010c2581ffff

Severity
Error
Serviceable
Yes
Automatically notify support
No
Alert Category
Critical - Memory
SNMP Trap ID
41
CIM Information
Prefix: PLAT ID: 0802
User Response
1. Check the system-event log for DIMM failure events (uncorrectable or PFA) and correct the
failures.
2. Re-enable mirroring in the Setup utility.

• 800b0309-1301ffff : Non-redundant:Sufficient Resources from Redundancy Degraded or Fully

Redundant for [RedundancySetElementName] has asserted. (Power Resource)
This message is for the use case when a Redundancy Set has transitioned from Redundancy Degraded or
Fully Redundant to Non-redundant:Sufficient.
May also be shown as 800b03091301ffff or 0x800b03091301ffff

Severity
Warning
Serviceable
Yes
Automatically notify support
No
Alert Category
Warning - Redundant Power Supply
SNMP Trap ID
10
CIM Information
Prefix: PLAT ID: 0806
User Response

420 Lenovo System x3550 M5 Installation and Service Guide

 1. Non-redundant sufficient: Power load will be handled by remaining power supply, though the
system may throttle to avoid a power supply over-current condition.
2. Replace the power supply with higher rated power.

• 800b030c-2581ffff : Non-redundant:Sufficient Resources from Redundancy Degraded or Fully

Redundant for [RedundancySetElementName] has asserted. (Backup Memory)
This message is for the use case when a Redundancy Set has transitioned from Redundancy Degraded or
Fully Redundant to Non-redundant:Sufficient.
May also be shown as 800b030c2581ffff or 0x800b030c2581ffff

Severity
Warning
Serviceable
Yes
Automatically notify support
No
Alert Category
Warning - Memory
SNMP Trap ID
43
CIM Information
Prefix: PLAT ID: 0806
User Response
1. Check the system-event log for DIMM failure events (uncorrectable or PFA) and correct the
failures.
2. Re-enable mirroring in the Setup utility.

• 800b0509-1301ffff : Non-redundant:Insufficient Resources for [RedundancySetElementName] has

asserted. (Power Resource)
This message is for the use case when a Redundancy Set has transitioned to Non-redundant:Insufficient
Resources.
May also be shown as 800b05091301ffff or 0x800b05091301ffff

Severity
Error
Serviceable
Yes
Automatically notify support
No
Alert Category
Critical - Redundant Power Supply
SNMP Trap ID
9
CIM Information
Prefix: PLAT ID: 0810
User Response

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 421

 1. Power load may be handled by remaining power supply. The system will attempt to throttle to
avoid a power supply over-current condition. But a system shutdown may happen anyway if the
power load is too great.
2. Reduce the total power consumption by removing newly added or unused options like drives or
adaptors.
3. Use the Lenovo Power Configurator utility to determine current system power consumption. For
more information and to download the utility, go to https://www.ibm.com/support/entry/
myportal/docdisplay?lndocid=LNVO-PWRCONF.
4. Replace the power supply with higher rated power.

• 800b050a-1e81ffff : Non-redundant:Insufficient Resources for [RedundancySetElementName] has

asserted. (Fan Zone 1)
This message is for the use case when a Redundancy Set has transitioned to Non-redundant:Insufficient
Resources.
May also be shown as 800b050a1e81ffff or 0x800b050a1e81ffff

Severity
Error
Serviceable
Yes
Automatically notify support
No
Alert Category
Critical - Fan Failure
SNMP Trap ID
11
CIM Information
Prefix: PLAT ID: 0810
User Response
1. Make sure that the connectors on fan n are not damaged.
2. Make sure that the fan n connectors on the system board are not damaged.
3. Make sure that the fans are correctly installed.
4. Reseat the fans.
5. Replace the fans. (n = fan number)

• 800b050a-1e82ffff : Non-redundant:Insufficient Resources for [RedundancySetElementName] has

asserted. (Fan Zone 2)
This message is for the use case when a Redundancy Set has transitioned to Non-redundant:Insufficient
Resources.
May also be shown as 800b050a1e82ffff or 0x800b050a1e82ffff

Severity
Error
Serviceable
Yes
Automatically notify support

422 Lenovo System x3550 M5 Installation and Service Guide

 No
Alert Category
Critical - Fan Failure
SNMP Trap ID
11
CIM Information
Prefix: PLAT ID: 0810
User Response
1. Make sure that the connectors on fan n are not damaged.
2. Make sure that the fan n connectors on the system board are not damaged.
3. Make sure that the fans are correctly installed.
4. Reseat the fans.
5. Replace the fans. (n = fan number)

• 800b050c-2581ffff : Non-redundant:Insufficient Resources for [RedundancySetElementName] has

asserted. (Backup Memory)
This message is for the use case when a Redundancy Set has transitioned to Non-redundant:Insufficient
Resources.
May also be shown as 800b050c2581ffff or 0x800b050c2581ffff

Severity
Error
Serviceable
Yes
Automatically notify support
No
Alert Category
Critical - Memory
SNMP Trap ID
41
CIM Information
Prefix: PLAT ID: 0810
User Response
1. Check the system-event log for DIMM failure events (uncorrectable or PFA) and correct the
failures.
2. Re-enable mirroring in the Setup utility.

• 806f0007-0301ffff : [ProcessorElementName] has Failed with IERR. (CPU 1)

This message is for the use case when an implementation has detected a Processor Failed - IERR
Condition.
May also be shown as 806f00070301ffff or 0x806f00070301ffff

Severity
Error
Serviceable

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 423

 Yes
Automatically notify support
No
Alert Category
Critical - CPU
SNMP Trap ID
40
CIM Information
Prefix: PLAT ID: 0042
User Response
1. Make sure that the latest level of firmware and device drivers are installed for all adapters and
standard devices, such as Ethernet, SCSI, and SAS. Important: Some cluster solutions require
specific code levels or coordinated code updates. If the device is part of a cluster solution, verify
that the latest level of code is supported for the cluster solution before you update the code.
2. Update the firmware (UEFI and IMM) to the latest level (Updating the firmware).
3. Run the DSA program.
4. Reseat the adapter.
5. Replace the adapter.
6. (Trained technician only) Replace microprocessor n.
7. (Trained technician only) Replace the system board. (n = microprocessor number)

• 806f0007-0302ffff : [ProcessorElementName] has Failed with IERR. (CPU 2)

This message is for the use case when an implementation has detected a Processor Failed - IERR
Condition.
May also be shown as 806f00070302ffff or 0x806f00070302ffff

Severity
Error
Serviceable
Yes
Automatically notify support
No
Alert Category
Critical - CPU
SNMP Trap ID
40
CIM Information
Prefix: PLAT ID: 0042
User Response
1. Make sure that the latest level of firmware and device drivers are installed for all adapters and
standard devices, such as Ethernet, SCSI, and SAS. Important: Some cluster solutions require
specific code levels or coordinated code updates. If the device is part of a cluster solution, verify
that the latest level of code is supported for the cluster solution before you update the code.
2. Update the firmware (UEFI and IMM) to the latest level (Updating the firmware).
3. Run the DSA program.

424 Lenovo System x3550 M5 Installation and Service Guide

 4. Reseat the adapter.
5. Replace the adapter.
6. (Trained technician only) Replace microprocessor n.
7. (Trained technician only) Replace the system board. (n = microprocessor number)

• 806f0008-0a01ffff : [PowerSupplyElementName] has been added to container

[PhysicalPackageElementName]. (Power Supply 1)
This message is for the use case when an implementation has detected a Power Supply has been added.
May also be shown as 806f00080a01ffff or 0x806f00080a01ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID

CIM Information
Prefix: PLAT ID: 0084
User Response
No action; information only.

• 806f0008-0a02ffff : [PowerSupplyElementName] has been added to container

[PhysicalPackageElementName]. (Power Supply 2)
This message is for the use case when an implementation has detected a Power Supply has been added.
May also be shown as 806f00080a02ffff or 0x806f00080a02ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID

CIM Information
Prefix: PLAT ID: 0084
User Response
No action; information only.

• 806f0009-1301ffff : [PowerSupplyElementName] has been turned off. (Host Power)

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 425

 This message is for the use case when an implementation has detected a Power Unit that has been
Disabled.
May also be shown as 806f00091301ffff or 0x806f00091301ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Power Off
SNMP Trap ID
23
CIM Information
Prefix: PLAT ID: 0106
User Response
No action; information only.

• 806f000d-0400ffff : The Drive [StorageVolumeElementName] has been added. (Drive 0)

This message is for the use case when an implementation has detected a Drive has been Added.
May also be shown as 806f000d0400ffff or 0x806f000d0400ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Hard Disk drive
SNMP Trap ID
5
CIM Information
Prefix: PLAT ID: 0162
User Response
No action; information only.

• 806f000d-0401ffff : The Drive [StorageVolumeElementName] has been added. (Drive 1)

This message is for the use case when an implementation has detected a Drive has been Added.
May also be shown as 806f000d0401ffff or 0x806f000d0401ffff

Severity
Info
Serviceable
No

426 Lenovo System x3550 M5 Installation and Service Guide

 Automatically notify support
No
Alert Category
Critical - Hard Disk drive
SNMP Trap ID
5
CIM Information
Prefix: PLAT ID: 0162
User Response
No action; information only.

• 806f000d-0402ffff : The Drive [StorageVolumeElementName] has been added. (Drive 2)

This message is for the use case when an implementation has detected a Drive has been Added.
May also be shown as 806f000d0402ffff or 0x806f000d0402ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Hard Disk drive
SNMP Trap ID
5
CIM Information
Prefix: PLAT ID: 0162
User Response
No action; information only.

• 806f000d-0403ffff : The Drive [StorageVolumeElementName] has been added. (Drive 3)

This message is for the use case when an implementation has detected a Drive has been Added.
May also be shown as 806f000d0403ffff or 0x806f000d0403ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Hard Disk drive
SNMP Trap ID
5
CIM Information
Prefix: PLAT ID: 0162

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 427

 User Response
No action; information only.

• 806f000d-0404ffff : The Drive [StorageVolumeElementName] has been added. (Drive 4)

This message is for the use case when an implementation has detected a Drive has been Added.
May also be shown as 806f000d0404ffff or 0x806f000d0404ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Hard Disk drive
SNMP Trap ID
5
CIM Information
Prefix: PLAT ID: 0162
User Response
No action; information only.

• 806f000d-0405ffff : The Drive [StorageVolumeElementName] has been added. (Drive 5)

This message is for the use case when an implementation has detected a Drive has been Added.
May also be shown as 806f000d0405ffff or 0x806f000d0405ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Hard Disk drive
SNMP Trap ID
5
CIM Information
Prefix: PLAT ID: 0162
User Response
No action; information only.

• 806f000d-0406ffff : The Drive [StorageVolumeElementName] has been added. (Drive 6)

This message is for the use case when an implementation has detected a Drive has been Added.
May also be shown as 806f000d0406ffff or 0x806f000d0406ffff

Severity

428 Lenovo System x3550 M5 Installation and Service Guide

 Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Hard Disk drive
SNMP Trap ID
5
CIM Information
Prefix: PLAT ID: 0162
User Response
No action; information only.

• 806f000d-0407ffff : The Drive [StorageVolumeElementName] has been added. (Drive 7)

This message is for the use case when an implementation has detected a Drive has been Added.
May also be shown as 806f000d0407ffff or 0x806f000d0407ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Hard Disk drive
SNMP Trap ID
5
CIM Information
Prefix: PLAT ID: 0162
User Response
No action; information only.

• 806f000d-0408ffff : The Drive [StorageVolumeElementName] has been added. (Drive 8)

This message is for the use case when an implementation has detected a Drive has been Added.
May also be shown as 806f000d0408ffff or 0x806f000d0408ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Hard Disk drive

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 429

 SNMP Trap ID
5
CIM Information
Prefix: PLAT ID: 0162
User Response
No action; information only.

• 806f000d-0409ffff : The Drive [StorageVolumeElementName] has been added. (Drive 9)

This message is for the use case when an implementation has detected a Drive has been Added.
May also be shown as 806f000d0409ffff or 0x806f000d0409ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Hard Disk drive
SNMP Trap ID
5
CIM Information
Prefix: PLAT ID: 0162
User Response
No action; information only.

• 806f000d-040affff : The Drive [StorageVolumeElementName] has been added. (Drive 10)

This message is for the use case when an implementation has detected a Drive has been Added.
May also be shown as 806f000d040affff or 0x806f000d040affff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Hard Disk drive
SNMP Trap ID
5
CIM Information
Prefix: PLAT ID: 0162
User Response
No action; information only.

• 806f000d-040bffff : The Drive [StorageVolumeElementName] has been added. (Drive 11)

430 Lenovo System x3550 M5 Installation and Service Guide

 This message is for the use case when an implementation has detected a Drive has been Added.
May also be shown as 806f000d040bffff or 0x806f000d040bffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Hard Disk drive
SNMP Trap ID
5
CIM Information
Prefix: PLAT ID: 0162
User Response
No action; information only.

• 806f000d-040cffff : The Drive [StorageVolumeElementName] has been added. (Drive 12)

This message is for the use case when an implementation has detected a Drive has been Added.
May also be shown as 806f000d040cffff or 0x806f000d040cffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Hard Disk drive
SNMP Trap ID
5
CIM Information
Prefix: PLAT ID: 0162
User Response
No action; information only.

• 806f000d-040dffff : The Drive [StorageVolumeElementName] has been added. (Drive 13)

This message is for the use case when an implementation has detected a Drive has been Added.
May also be shown as 806f000d040dffff or 0x806f000d040dffff

Severity
Info
Serviceable
No

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 431

 Automatically notify support
No
Alert Category
Critical - Hard Disk drive
SNMP Trap ID
5
CIM Information
Prefix: PLAT ID: 0162
User Response
No action; information only.

• 806f000f-220101ff : The System [ComputerSystemElementName] has detected no memory in the

system. (ABR Status)
This message is for the use case when an implementation has detected that memory was detected in the
system.
May also be shown as 806f000f220101ff or 0x806f000f220101ff

Severity
Error
Serviceable
Yes
Automatically notify support
No
Alert Category
Critical - Memory
SNMP Trap ID
41
CIM Information
Prefix: PLAT ID: 0794
User Response
1. Make sure the server meets the minimum configuration to start (see Power-supply LEDs).
2. Recover the server firmware from the backup page: a. Restart the server. b. At the prompt, press
F3 to recover the firmware.
3. Update the server firmware on the primary page. Important: Some cluster solutions require
specific code levels or coordinated code updates. If the device is part of a cluster solution, verify
that the latest level of code is supported for the cluster solution before you update the code.
4. Remove components one at a time, restarting the server each time, to see if the problem goes
away.
5. If the problem remains, (trained technician only) replace the system board.
Firmware Error : Sys Boot Status :

• 806f000f-220102ff : Subsystem [MemoryElementName] has insufficient memory for operation.

(ABR Status)
This message is for the use case when an implementation has detected that the usable Memory is
insufficient for operation.
May also be shown as 806f000f220102ff or 0x806f000f220102ff

432 Lenovo System x3550 M5 Installation and Service Guide

 Severity
Error
Serviceable
Yes
Automatically notify support
No
Alert Category
Critical - Memory
SNMP Trap ID
41
CIM Information
Prefix: PLAT ID: 0132
User Response
1. Make sure the server meets the minimum configuration to start (see Power-supply LEDs).
2. Update the server firmware on the primary page. Important: Some cluster solutions require
specific code levels or coordinated code updates. If the device is part of a cluster solution, verify
that the latest level of code is supported for the cluster solution before you update the code.
3. (Trained technician only) Replace the system board.
Firmware Error : Sys Boot Status :

• 806f000f-220103ff : The System [ComputerSystemElementName] encountered firmware error -

unrecoverable boot device failure. (ABR Status)
This message is for the use case when an implementation has detected that System Firmware Error
Unrecoverable boot device failure has occurred.
May also be shown as 806f000f220103ff or 0x806f000f220103ff

Severity
Error
Serviceable
Yes
Automatically notify support
No
Alert Category
Critical - Hard Disk drive
SNMP Trap ID
5
CIM Information
Prefix: PLAT ID: 0770
User Response
This is a UEFI detected event. The UEFI(POST) error code for this event can be found in the logged
IMM message text. Please refer to the UEFI(POST) error code in the "UEFI(POST) error code" section
of the Information Center for the appropriate user response. Firmware Error : Sys Boot Status :

• 806f000f-220104ff : The System [ComputerSystemElementName]has encountered a motherboard

failure. (ABR Status)

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 433

 This message is for the use case when an implementation has detected that a fatal motherboard failure in
the system.
May also be shown as 806f000f220104ff or 0x806f000f220104ff

Severity
Error
Serviceable
Yes
Automatically notify support
No
Alert Category
Critical - Other
SNMP Trap ID
50
CIM Information
Prefix: PLAT ID: 0795
User Response
This is a UEFI detected event. The UEFI diagnostic code for this event can be found in the logged
IMM message text. Please refer to the UEFI(POST) error code in the "UEFI(POST) error code" section
of the Info Center for the appropriate user response. Firmware Error : Sys Boot Status :

• 806f000f-220107ff : The System [ComputerSystemElementName] encountered firmware error -

unrecoverable keyboard failure. (ABR Status)
This message is for the use case when an implementation has detected that System Firmware Error
Unrecoverable Keyboard failure has occurred.
May also be shown as 806f000f220107ff or 0x806f000f220107ff

Severity
Error
Serviceable
Yes
Automatically notify support
No
Alert Category
Critical - Other
SNMP Trap ID
50
CIM Information
Prefix: PLAT ID: 0764
User Response
This is a UEFI detected event. The UEFI(POST) error code for this event can be found in the logged
IMM message text. Please refer to the UEFI(POST) error code in the "UEFI(POST) error code" section
of the Information Center for the appropriate user response. Firmware Error : Sys Boot Status :

• 806f000f-22010aff : The System [ComputerSystemElementName] encountered firmware error - no

video device detected. (ABR Status)

434 Lenovo System x3550 M5 Installation and Service Guide

 This message is for the use case when an implementation has detected that System Firmware Error No
video device detected has occurred.
May also be shown as 806f000f22010aff or 0x806f000f22010aff

Severity
Error
Serviceable
Yes
Automatically notify support
No
Alert Category
Critical - Other
SNMP Trap ID
50
CIM Information
Prefix: PLAT ID: 0766
User Response
This is a UEFI detected event. The UEFI(POST) error for this event can be found in the logged IMM
message text. Please refer to the UEFI(POST) error code in the "UEFI(POST) error code" section of
the Information Center for the appropriate user response. Firmware Error : Sys Boot Status :

• 806f000f-22010bff : Firmware BIOS (ROM) corruption was detected on system

[ComputerSystemElementName] during POST. (ABR Status)
Firmware BIOS (ROM) corruption was detected on the system during POST.
May also be shown as 806f000f22010bff or 0x806f000f22010bff

Severity
Info
Serviceable
Yes
Automatically notify support
No
Alert Category
Critical - Other
SNMP Trap ID
40
CIM Information
Prefix: PLAT ID: 0850
User Response
1. Make sure the server meets the minimum configuration to start (see Power-supply LEDs).
2. Recover the server firmware from the backup page: a. Restart the server. b. At the prompt, press
F3 to recover the firmware.
3. Update the server firmware to the latest level (see Updating the firmware). Important: Some
cluster solutions require specific code levels or coordinated code updates. If the device is part of
a cluster solution, verify that the latest level of code is supported for the cluster solution before
you update the code.

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 435

 4. Remove components one at a time, restarting the server each time, to see if the problem goes
away.
5. If the problem remains, (trained service technician) replace the system board.
Firmware Error : Sys Boot Status :

• 806f000f-22010cff : CPU voltage mismatch detected on [ProcessorElementName]. (ABR Status)

This message is for the use case when an implementation has detected a CPU voltage mismatch with the
socket voltage.
May also be shown as 806f000f22010cff or 0x806f000f22010cff

Severity
Error
Serviceable
Yes
Automatically notify support
No
Alert Category
Critical - CPU
SNMP Trap ID
40
CIM Information
Prefix: PLAT ID: 0050
User Response
This is a UEFI detected event. The UEFI(POST) error code for this event can be found in the logged
IMM message text. Please refer to the UEFI(POST) error code in the "UEFI(POST) error code" section
of the Info Center for the appropriate user response. Firmware Error : Sys Boot Status :

• 806f000f-2201ffff : The System [ComputerSystemElementName] encountered a POST Error. (ABR

Status)
This message is for the use case when an implementation has detected a Post Error.
May also be shown as 806f000f2201ffff or 0x806f000f2201ffff

Severity
Error
Serviceable
Yes
Automatically notify support
No
Alert Category
Critical - Other
SNMP Trap ID
50
CIM Information
Prefix: PLAT ID: 0184
User Response

436 Lenovo System x3550 M5 Installation and Service Guide

 This is a UEFI detected event. The UEFI(POST) error code for this event can be found in the logged
IMM message text. Please refer to the UEFI(POST) error code in the "UEFI(POST) error code" section
of the Information Center for the appropriate user response. Firmware Error : Sys Boot Status :

• 806f0013-1701ffff : A diagnostic interrupt has occurred on system

[ComputerSystemElementName]. (NMI State)
This message is for the use case when an implementation has detected a Front Panel NMI / Diagnostic
Interrupt.
May also be shown as 806f00131701ffff or 0x806f00131701ffff

Severity
Error
Serviceable
Yes
Automatically notify support
No
Alert Category
Critical - Other
SNMP Trap ID
50
CIM Information
Prefix: PLAT ID: 0222
User Response
If the NMI button has not been pressed, complete the following steps:
1. Make sure that the NMI button is not pressed.
2. Replace the operator information panel cable.
3. Replace the operator information panel.

• 806f001e-2201ffff : No bootable media available for system [ComputerSystemElementName]. (No

Boot Device)
This message is for the use case when an implementation has detected a System with No Bootable
Media.
May also be shown as 806f001e2201ffff or 0x806f001e2201ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID

CIM Information
Prefix: PLAT ID: 0286

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 437

 User Response
No action; information only.

• 806f0021-2201ffff : Fault in slot [PhysicalConnectorSystemElementName] on system

[ComputerSystemElementName]. (No Op ROM Space)
This message is for the use case when an implementation has detected a Fault in a slot.
May also be shown as 806f00212201ffff or 0x806f00212201ffff

Severity
Error
Serviceable
Yes
Automatically notify support
Yes
Alert Category
Critical - Other
SNMP Trap ID
50
CIM Information
Prefix: PLAT ID: 0330
User Response
1. Check the PCI LED.
2. Reseat the affected adapters and riser card.
3. Update the server firmware (UEFI and IMM) and adapter firmware. Important: Some cluster
solutions require specific code levels or coordinated code updates. If the device is part of a
cluster solution, verify that the latest level of code is supported for the cluster solution before you
update the code.
4. Remove both adapters.
5. Replace the riser card.
6. (Trained service technicians only) Replace the system board.

• 806f0021-2582ffff : Fault in slot [PhysicalConnectorSystemElementName] on system

[ComputerSystemElementName]. (All PCI Error)
This message is for the use case when an implementation has detected a Fault in a slot.
May also be shown as 806f00212582ffff or 0x806f00212582ffff

Severity
Error
Serviceable
Yes
Automatically notify support
Yes
Alert Category
Critical - Other
SNMP Trap ID
50

438 Lenovo System x3550 M5 Installation and Service Guide

 CIM Information
Prefix: PLAT ID: 0330
User Response
1. Check the PCI LED.
2. Reseat the affected adapters and riser card.
3. Update the server firmware (UEFI and IMM) and adapter firmware. Important: Some cluster
solutions require specific code levels or coordinated code updates. If the device is part of a
cluster solution, verify that the latest level of code is supported for the cluster solution before you
update the code.
4. Remove both adapters.
5. Replace the riser card.
6. (Trained service technicians only) Replace the system board. One of PCI Errors :

• 806f0021-2c01ffff : Fault in slot [PhysicalConnectorSystemElementName] on system

[ComputerSystemElementName]. (ML2 Card Fault)
This message is for the use case when an implementation has detected a Fault in a slot.
May also be shown as 806f00212c01ffff or 0x806f00212c01ffff

Severity
Error
Serviceable
Yes
Automatically notify support
Yes
Alert Category
Critical - Other
SNMP Trap ID
50
CIM Information
Prefix: PLAT ID: 0330
User Response
1. Check the PCI LED.
2. Reseat the affected adapters and riser card.
3. Update the server firmware (UEFI and IMM) and adapter firmware. Important: Some cluster
solutions require specific code levels or coordinated code updates. If the device is part of a
cluster solution, verify that the latest level of code is supported for the cluster solution before you
update the code.
4. Replace the affected adapters.
5. Replace the riser card.
6. (Trained service technicians only) Replace the system board.

• 806f0021-3001ffff : Fault in slot [PhysicalConnectorSystemElementName] on system

[ComputerSystemElementName]. (Internal RAID)
This message is for the use case when an implementation has detected a Fault in a slot.
May also be shown as 806f00213001ffff or 0x806f00213001ffff

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 439

 Severity
Error
Serviceable
Yes
Automatically notify support
Yes
Alert Category
Critical - Other
SNMP Trap ID
50
CIM Information
Prefix: PLAT ID: 0330
User Response
1. Check the PCI LED.
2. Reseat the affected adapters and riser card.
3. Update the server firmware (UEFI and IMM) and adapter firmware. Important: Some cluster
solutions require specific code levels or coordinated code updates. If the device is part of a
cluster solution, verify that the latest level of code is supported for the cluster solution before you
update the code.
4. Replace the affected adapters.
5. Replace the riser card.
6. (Trained service technicians only) Replace the system board.
PCI 1 :

• 806f0021-3002ffff : Fault in slot [PhysicalConnectorSystemElementName] on system

[ComputerSystemElementName]. (PCI 2)
This message is for the use case when an implementation has detected a Fault in a slot.
May also be shown as 806f00213002ffff or 0x806f00213002ffff

Severity
Error
Serviceable
Yes
Automatically notify support
Yes
Alert Category
Critical - Other
SNMP Trap ID
50
CIM Information
Prefix: PLAT ID: 0330
User Response
1. Check the PCI LED.
2. Reseat the affected adapters and riser card.

440 Lenovo System x3550 M5 Installation and Service Guide

 3. Update the server firmware (UEFI and IMM) and adapter firmware. Important: Some cluster
solutions require specific code levels or coordinated code updates. If the device is part of a
cluster solution, verify that the latest level of code is supported for the cluster solution before you
update the code.
4. Replace the affected adapters.
5. Replace the riser card.
6. (Trained service technicians only) Replace the system board.

• 806f0021-3003ffff : Fault in slot [PhysicalConnectorSystemElementName] on system

[ComputerSystemElementName]. (PCI 3)
This message is for the use case when an implementation has detected a Fault in a slot.
May also be shown as 806f00213003ffff or 0x806f00213003ffff

Severity
Error
Serviceable
Yes
Automatically notify support
Yes
Alert Category
Critical - Other
SNMP Trap ID
50
CIM Information
Prefix: PLAT ID: 0330
User Response
1. Check the PCI LED.
2. Reseat the affected adapters and riser card.
3. Update the server firmware (UEFI and IMM) and adapter firmware. Important: Some cluster
solutions require specific code levels or coordinated code updates. If the device is part of a
cluster solution, verify that the latest level of code is supported for the cluster solution before you
update the code.
4. Replace the affected adapters.
5. Replace the riser card.
6. (Trained service technicians only) Replace the system board.

• 806f0023-2101ffff : Watchdog Timer expired for [WatchdogElementName]. (IPMI Watchdog)

This message is for the use case when an implementation has detected a Watchdog Timer Expired.
May also be shown as 806f00232101ffff or 0x806f00232101ffff

Severity
Info
Serviceable
No
Automatically notify support
No

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 441

 Alert Category
System - Other
SNMP Trap ID

CIM Information
Prefix: PLAT ID: 0368
User Response
No action; information only.

• 806f0028-2101ffff : Sensor [SensorElementName] is unavailable or degraded on management

system [ComputerSystemElementName]. (TPM Cmd Failures)
This message is for the use case when an implementation has detected a Sensor is Unavailable or
degraded.
May also be shown as 806f00282101ffff or 0x806f00282101ffff

Severity
Warning
Serviceable
Yes
Automatically notify support
No
Alert Category
Warning - Other
SNMP Trap ID
60
CIM Information
Prefix: PLAT ID: 0398
User Response
1. Turn off the server and disconnect the power cords. Reconnect the power cords and restart the
server.
2. If the problem remains, (trained technician only) replace the system board.

• 806f0107-0301ffff : An Over-Temperature Condition has been detected on

[ProcessorElementName]. (CPU 1)
This message is for the use case when an implementation has detected an Over-Temperature Condition
Detected for Processor.
May also be shown as 806f01070301ffff or 0x806f01070301ffff

Severity
Error
Serviceable
Yes
Automatically notify support
No
Alert Category
Critical - Temperature

442 Lenovo System x3550 M5 Installation and Service Guide

 SNMP Trap ID
0
CIM Information
Prefix: PLAT ID: 0036
User Response
1. Make sure that the fans are operating. There are no obstructions to the airflow (front and rear of
the server), the air baffles are in place and correctly installed, and the server cover is installed and
completely closed.
2. Make sure that the heat sink for microprocessor n is installed correctly.
3. (Trained technician only) Replace microprocessor n. (n = microprocessor number)

• 806f0107-0302ffff : An Over-Temperature Condition has been detected on

[ProcessorElementName]. (CPU 2)
This message is for the use case when an implementation has detected an Over-Temperature Condition
Detected for Processor.
May also be shown as 806f01070302ffff or 0x806f01070302ffff

Severity
Error
Serviceable
Yes
Automatically notify support
No
Alert Category
Critical - Temperature
SNMP Trap ID
0
CIM Information
Prefix: PLAT ID: 0036
User Response
1. Make sure that the fans are operating. There are no obstructions to the airflow (front and rear of
the server), the air baffles are in place and correctly installed, and the server cover is installed and
completely closed.
2. Make sure that the heat sink for microprocessor n is installed correctly.
3. (Trained technician only) Replace microprocessor n. (n = microprocessor number)

• 806f0108-0a01ffff : [PowerSupplyElementName] has Failed. (Power Supply 1)

This message is for the use case when an implementation has detected a Power Supply has failed.
May also be shown as 806f01080a01ffff or 0x806f01080a01ffff

Severity
Error
Serviceable
Yes
Automatically notify support
Yes

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 443

 Alert Category
Critical - Power
SNMP Trap ID
4
CIM Information
Prefix: PLAT ID: 0086
User Response
1. Reseat power supply n.
2. If the power-on LED is not lit and the power-supply error LED is lit, replace power supply n.
3. If both the power-on LED and the power-supply error LED are not lit, see Power problems for
more information. (n = power supply number)

• 806f0108-0a02ffff : [PowerSupplyElementName] has Failed. (Power Supply 2)

This message is for the use case when an implementation has detected a Power Supply has failed.
May also be shown as 806f01080a02ffff or 0x806f01080a02ffff

Severity
Error
Serviceable
Yes
Automatically notify support
Yes
Alert Category
Critical - Power
SNMP Trap ID
4
CIM Information
Prefix: PLAT ID: 0086
User Response
1. Reseat power supply n.
2. If the power-on LED is not lit and the power-supply error LED is lit, replace power supply n.
3. If both the power-on LED and the power-supply error LED are not lit, see Power problems for
more information. (n = power supply number)

• 806f0109-1301ffff : [PowerSupplyElementName] has been Power Cycled. (Host Power)

This message is for the use case when an implementation has detected a Power Unit that has been power
cycled.
May also be shown as 806f01091301ffff or 0x806f01091301ffff

Severity
Info
Serviceable
No
Automatically notify support
No

444 Lenovo System x3550 M5 Installation and Service Guide

 Alert Category
System - Other
SNMP Trap ID

CIM Information
Prefix: PLAT ID: 0108
User Response
No action; information only.

• 806f010c-2001ffff : Uncorrectable error detected for [PhysicalMemoryElementName] on

Subsystem [MemoryElementName]. (DIMM 1)
This message is for the use case when an implementation has detected a Memory uncorrectable error.
May also be shown as 806f010c2001ffff or 0x806f010c2001ffff

Severity
Error
Serviceable
Yes
Automatically notify support
Yes
Alert Category
Critical - Memory
SNMP Trap ID
41
CIM Information
Prefix: PLAT ID: 0138
User Response
1. Refer to TIP H212293 for minimum code level.
2. Check the Lenovo support website for an applicable retain tip or firmware update that applies to
this memory error.
3. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs)
to a different memory channel or microprocessor.
4. If the problem follows the DIMM, replace the failing DIMM.
5. (Trained technician only) If the problem occurs on the same DIMM connector, check the DIMM
connector. If the connector contains any foreign material or is damaged, replace the system
board.
6. (Trained technician only) Remove the affected microprocessor and check the microprocessor
socket pins for any damaged pins. If a damage is found, replace the system board.
7. (Trained technician only) Replace the affected microprocessor.
8. Manually re-enable all affected DIMMs if the server firmware version is older than UEFI v1.10. If
the server firmware version is UEFI v1.10 or newer, disconnect and reconnect the server to the
power source and restart the server.
9. (Trained Service technician only) Replace the affected microprocessor.

• 806f010c-2002ffff : Uncorrectable error detected for [PhysicalMemoryElementName] on

Subsystem [MemoryElementName]. (DIMM 2)

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 445

 This message is for the use case when an implementation has detected a Memory uncorrectable error.
May also be shown as 806f010c2002ffff or 0x806f010c2002ffff

Severity
Error
Serviceable
Yes
Automatically notify support
Yes
Alert Category
Critical - Memory
SNMP Trap ID
41
CIM Information
Prefix: PLAT ID: 0138
User Response
1. Refer to TIP H212293 for minimum code level.
2. Check the Lenovo support website for an applicable retain tip or firmware update that applies to
this memory error.
3. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs)
to a different memory channel or microprocessor.
4. If the problem follows the DIMM, replace the failing DIMM.
5. (Trained technician only) If the problem occurs on the same DIMM connector, check the DIMM
connector. If the connector contains any foreign material or is damaged, replace the system
board.
6. (Trained technician only) Remove the affected microprocessor and check the microprocessor
socket pins for any damaged pins. If a damage is found, replace the system board.
7. (Trained technician only) Replace the affected microprocessor.
8. Manually re-enable all affected DIMMs if the server firmware version is older than UEFI v1.10. If
the server firmware version is UEFI v1.10 or newer, disconnect and reconnect the server to the
power source and restart the server.
9. (Trained Service technician only) Replace the affected microprocessor.

• 806f010c-2003ffff : Uncorrectable error detected for [PhysicalMemoryElementName] on

Subsystem [MemoryElementName]. (DIMM 3)
This message is for the use case when an implementation has detected a Memory uncorrectable error.
May also be shown as 806f010c2003ffff or 0x806f010c2003ffff

Severity
Error
Serviceable
Yes
Automatically notify support
Yes
Alert Category
Critical - Memory

446 Lenovo System x3550 M5 Installation and Service Guide

 SNMP Trap ID
41
CIM Information
Prefix: PLAT ID: 0138
User Response
1. Refer to TIP H212293 for minimum code level.
2. Check the Lenovo support website for an applicable retain tip or firmware update that applies to
this memory error.
3. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs)
to a different memory channel or microprocessor.
4. If the problem follows the DIMM, replace the failing DIMM.
5. (Trained technician only) If the problem occurs on the same DIMM connector, check the DIMM
connector. If the connector contains any foreign material or is damaged, replace the system
board.
6. (Trained technician only) Remove the affected microprocessor and check the microprocessor
socket pins for any damaged pins. If a damage is found, replace the system board.
7. (Trained technician only) Replace the affected microprocessor.
8. Manually re-enable all affected DIMMs if the server firmware version is older than UEFI v1.10. If
the server firmware version is UEFI v1.10 or newer, disconnect and reconnect the server to the
power source and restart the server.
9. (Trained Service technician only) Replace the affected microprocessor.

• 806f010c-2004ffff : Uncorrectable error detected for [PhysicalMemoryElementName] on

Subsystem [MemoryElementName]. (DIMM 4)
This message is for the use case when an implementation has detected a Memory uncorrectable error.
May also be shown as 806f010c2004ffff or 0x806f010c2004ffff

Severity
Error
Serviceable
Yes
Automatically notify support
Yes
Alert Category
Critical - Memory
SNMP Trap ID
41
CIM Information
Prefix: PLAT ID: 0138
User Response
1. Refer to TIP H212293 for minimum code level.
2. Check the Lenovo support website for an applicable retain tip or firmware update that applies to
this memory error.
3. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs)
to a different memory channel or microprocessor.

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 447

 4. If the problem follows the DIMM, replace the failing DIMM.
5. (Trained technician only) If the problem occurs on the same DIMM connector, check the DIMM
connector. If the connector contains any foreign material or is damaged, replace the system
board.
6. (Trained technician only) Remove the affected microprocessor and check the microprocessor
socket pins for any damaged pins. If a damage is found, replace the system board.
7. (Trained technician only) Replace the affected microprocessor.
8. Manually re-enable all affected DIMMs if the server firmware version is older than UEFI v1.10. If
the server firmware version is UEFI v1.10 or newer, disconnect and reconnect the server to the
power source and restart the server.
9. (Trained Service technician only) Replace the affected microprocessor.

• 806f010c-2005ffff : Uncorrectable error detected for [PhysicalMemoryElementName] on

Subsystem [MemoryElementName]. (DIMM 5)
This message is for the use case when an implementation has detected a Memory uncorrectable error.
May also be shown as 806f010c2005ffff or 0x806f010c2005ffff

Severity
Error
Serviceable
Yes
Automatically notify support
Yes
Alert Category
Critical - Memory
SNMP Trap ID
41
CIM Information
Prefix: PLAT ID: 0138
User Response
1. Refer to TIP H212293 for minimum code level.
2. Check the Lenovo support website for an applicable retain tip or firmware update that applies to
this memory error.
3. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs)
to a different memory channel or microprocessor.
4. If the problem follows the DIMM, replace the failing DIMM.
5. (Trained technician only) If the problem occurs on the same DIMM connector, check the DIMM
connector. If the connector contains any foreign material or is damaged, replace the system
board.
6. (Trained technician only) Remove the affected microprocessor and check the microprocessor
socket pins for any damaged pins. If a damage is found, replace the system board.
7. (Trained technician only) Replace the affected microprocessor.
8. Manually re-enable all affected DIMMs if the server firmware version is older than UEFI v1.10. If
the server firmware version is UEFI v1.10 or newer, disconnect and reconnect the server to the
power source and restart the server.
9. (Trained Service technician only) Replace the affected microprocessor.

448 Lenovo System x3550 M5 Installation and Service Guide

• 806f010c-2006ffff : Uncorrectable error detected for [PhysicalMemoryElementName] on
Subsystem [MemoryElementName]. (DIMM 6)
This message is for the use case when an implementation has detected a Memory uncorrectable error.
May also be shown as 806f010c2006ffff or 0x806f010c2006ffff

Severity
Error
Serviceable
Yes
Automatically notify support
Yes
Alert Category
Critical - Memory
SNMP Trap ID
41
CIM Information
Prefix: PLAT ID: 0138
User Response
1. Refer to TIP H212293 for minimum code level.
2. Check the Lenovo support website for an applicable retain tip or firmware update that applies to
this memory error.
3. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs)
to a different memory channel or microprocessor.
4. If the problem follows the DIMM, replace the failing DIMM.
5. (Trained technician only) If the problem occurs on the same DIMM connector, check the DIMM
connector. If the connector contains any foreign material or is damaged, replace the system
board.
6. (Trained technician only) Remove the affected microprocessor and check the microprocessor
socket pins for any damaged pins. If a damage is found, replace the system board.
7. (Trained technician only) Replace the affected microprocessor.
8. Manually re-enable all affected DIMMs if the server firmware version is older than UEFI v1.10. If
the server firmware version is UEFI v1.10 or newer, disconnect and reconnect the server to the
power source and restart the server.
9. (Trained Service technician only) Replace the affected microprocessor.

• 806f010c-2007ffff : Uncorrectable error detected for [PhysicalMemoryElementName] on

Subsystem [MemoryElementName]. (DIMM 7)
This message is for the use case when an implementation has detected a Memory uncorrectable error.
May also be shown as 806f010c2007ffff or 0x806f010c2007ffff

Severity
Error
Serviceable
Yes
Automatically notify support
Yes

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 449

 Alert Category
Critical - Memory
SNMP Trap ID
41
CIM Information
Prefix: PLAT ID: 0138
User Response
1. Refer to TIP H212293 for minimum code level.
2. Check the Lenovo support website for an applicable retain tip or firmware update that applies to
this memory error.
3. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs)
to a different memory channel or microprocessor.
4. If the problem follows the DIMM, replace the failing DIMM.
5. (Trained technician only) If the problem occurs on the same DIMM connector, check the DIMM
connector. If the connector contains any foreign material or is damaged, replace the system
board.
6. (Trained technician only) Remove the affected microprocessor and check the microprocessor
socket pins for any damaged pins. If a damage is found, replace the system board.
7. (Trained technician only) Replace the affected microprocessor.
8. Manually re-enable all affected DIMMs if the server firmware version is older than UEFI v1.10. If
the server firmware version is UEFI v1.10 or newer, disconnect and reconnect the server to the
power source and restart the server.
9. (Trained Service technician only) Replace the affected microprocessor.

• 806f010c-2008ffff : Uncorrectable error detected for [PhysicalMemoryElementName] on

Subsystem [MemoryElementName]. (DIMM 8)
This message is for the use case when an implementation has detected a Memory uncorrectable error.
May also be shown as 806f010c2008ffff or 0x806f010c2008ffff

Severity
Error
Serviceable
Yes
Automatically notify support
Yes
Alert Category
Critical - Memory
SNMP Trap ID
41
CIM Information
Prefix: PLAT ID: 0138
User Response
1. Refer to TIP H212293 for minimum code level.
2. Check the Lenovo support website for an applicable retain tip or firmware update that applies to
this memory error.

450 Lenovo System x3550 M5 Installation and Service Guide

 3. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs)
to a different memory channel or microprocessor.
4. If the problem follows the DIMM, replace the failing DIMM.
5. (Trained technician only) If the problem occurs on the same DIMM connector, check the DIMM
connector. If the connector contains any foreign material or is damaged, replace the system
board.
6. (Trained technician only) Remove the affected microprocessor and check the microprocessor
socket pins for any damaged pins. If a damage is found, replace the system board.
7. (Trained technician only) Replace the affected microprocessor.
8. Manually re-enable all affected DIMMs if the server firmware version is older than UEFI v1.10. If
the server firmware version is UEFI v1.10 or newer, disconnect and reconnect the server to the
power source and restart the server.
9. (Trained Service technician only) Replace the affected microprocessor.

• 806f010c-2009ffff : Uncorrectable error detected for [PhysicalMemoryElementName] on

Subsystem [MemoryElementName]. (DIMM 9)
This message is for the use case when an implementation has detected a Memory uncorrectable error.
May also be shown as 806f010c2009ffff or 0x806f010c2009ffff

Severity
Error
Serviceable
Yes
Automatically notify support
Yes
Alert Category
Critical - Memory
SNMP Trap ID
41
CIM Information
Prefix: PLAT ID: 0138
User Response
1. Refer to TIP H212293 for minimum code level.
2. Check the Lenovo support website for an applicable retain tip or firmware update that applies to
this memory error.
3. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs)
to a different memory channel or microprocessor.
4. If the problem follows the DIMM, replace the failing DIMM.
5. (Trained technician only) If the problem occurs on the same DIMM connector, check the DIMM
connector. If the connector contains any foreign material or is damaged, replace the system
board.
6. (Trained technician only) Remove the affected microprocessor and check the microprocessor
socket pins for any damaged pins. If a damage is found, replace the system board.
7. (Trained technician only) Replace the affected microprocessor.

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 451

 8. Manually re-enable all affected DIMMs if the server firmware version is older than UEFI v1.10. If
the server firmware version is UEFI v1.10 or newer, disconnect and reconnect the server to the
power source and restart the server.
9. (Trained Service technician only) Replace the affected microprocessor.

• 806f010c-200affff : Uncorrectable error detected for [PhysicalMemoryElementName] on

Subsystem [MemoryElementName]. (DIMM 10)
This message is for the use case when an implementation has detected a Memory uncorrectable error.
May also be shown as 806f010c200affff or 0x806f010c200affff

Severity
Error
Serviceable
Yes
Automatically notify support
Yes
Alert Category
Critical - Memory
SNMP Trap ID
41
CIM Information
Prefix: PLAT ID: 0138
User Response
1. Refer to TIP H212293 for minimum code level.
2. Check the Lenovo support website for an applicable retain tip or firmware update that applies to
this memory error.
3. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs)
to a different memory channel or microprocessor.
4. If the problem follows the DIMM, replace the failing DIMM.
5. (Trained technician only) If the problem occurs on the same DIMM connector, check the DIMM
connector. If the connector contains any foreign material or is damaged, replace the system
board.
6. (Trained technician only) Remove the affected microprocessor and check the microprocessor
socket pins for any damaged pins. If a damage is found, replace the system board.
7. (Trained technician only) Replace the affected microprocessor.
8. Manually re-enable all affected DIMMs if the server firmware version is older than UEFI v1.10. If
the server firmware version is UEFI v1.10 or newer, disconnect and reconnect the server to the
power source and restart the server.
9. (Trained Service technician only) Replace the affected microprocessor.

• 806f010c-200bffff : Uncorrectable error detected for [PhysicalMemoryElementName] on

Subsystem [MemoryElementName]. (DIMM 11)
This message is for the use case when an implementation has detected a Memory uncorrectable error.
May also be shown as 806f010c200bffff or 0x806f010c200bffff

Severity
Error

452 Lenovo System x3550 M5 Installation and Service Guide

 Serviceable
Yes
Automatically notify support
Yes
Alert Category
Critical - Memory
SNMP Trap ID
41
CIM Information
Prefix: PLAT ID: 0138
User Response
1. Refer to TIP H212293 for minimum code level.
2. Check the Lenovo support website for an applicable retain tip or firmware update that applies to
this memory error.
3. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs)
to a different memory channel or microprocessor.
4. If the problem follows the DIMM, replace the failing DIMM.
5. (Trained technician only) If the problem occurs on the same DIMM connector, check the DIMM
connector. If the connector contains any foreign material or is damaged, replace the system
board.
6. (Trained technician only) Remove the affected microprocessor and check the microprocessor
socket pins for any damaged pins. If a damage is found, replace the system board.
7. (Trained technician only) Replace the affected microprocessor.
8. Manually re-enable all affected DIMMs if the server firmware version is older than UEFI v1.10. If
the server firmware version is UEFI v1.10 or newer, disconnect and reconnect the server to the
power source and restart the server.
9. (Trained Service technician only) Replace the affected microprocessor.

• 806f010c-200cffff : Uncorrectable error detected for [PhysicalMemoryElementName] on

Subsystem [MemoryElementName]. (DIMM 12)
This message is for the use case when an implementation has detected a Memory uncorrectable error.
May also be shown as 806f010c200cffff or 0x806f010c200cffff

Severity
Error
Serviceable
Yes
Automatically notify support
Yes
Alert Category
Critical - Memory
SNMP Trap ID
41
CIM Information
Prefix: PLAT ID: 0138

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 453

 User Response
1. Refer to TIP H212293 for minimum code level.
2. Check the Lenovo support website for an applicable retain tip or firmware update that applies to
this memory error.
3. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs)
to a different memory channel or microprocessor.
4. If the problem follows the DIMM, replace the failing DIMM.
5. (Trained technician only) If the problem occurs on the same DIMM connector, check the DIMM
connector. If the connector contains any foreign material or is damaged, replace the system
board.
6. (Trained technician only) Remove the affected microprocessor and check the microprocessor
socket pins for any damaged pins. If a damage is found, replace the system board.
7. (Trained technician only) Replace the affected microprocessor.
8. Manually re-enable all affected DIMMs if the server firmware version is older than UEFI v1.10. If
the server firmware version is UEFI v1.10 or newer, disconnect and reconnect the server to the
power source and restart the server.
9. (Trained Service technician only) Replace the affected microprocessor.

• 806f010c-200dffff : Uncorrectable error detected for [PhysicalMemoryElementName] on

Subsystem [MemoryElementName]. (DIMM 13)
This message is for the use case when an implementation has detected a Memory uncorrectable error.
May also be shown as 806f010c200dffff or 0x806f010c200dffff

Severity
Error
Serviceable
Yes
Automatically notify support
Yes
Alert Category
Critical - Memory
SNMP Trap ID
41
CIM Information
Prefix: PLAT ID: 0138
User Response
1. Refer to TIP H212293 for minimum code level.
2. Check the Lenovo support website for an applicable retain tip or firmware update that applies to
this memory error.
3. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs)
to a different memory channel or microprocessor.
4. If the problem follows the DIMM, replace the failing DIMM.
5. (Trained technician only) If the problem occurs on the same DIMM connector, check the DIMM
connector. If the connector contains any foreign material or is damaged, replace the system
board.

454 Lenovo System x3550 M5 Installation and Service Guide

 6. (Trained technician only) Remove the affected microprocessor and check the microprocessor
socket pins for any damaged pins. If a damage is found, replace the system board.
7. (Trained technician only) Replace the affected microprocessor.
8. Manually re-enable all affected DIMMs if the server firmware version is older than UEFI v1.10. If
the server firmware version is UEFI v1.10 or newer, disconnect and reconnect the server to the
power source and restart the server.
9. (Trained Service technician only) Replace the affected microprocessor.

• 806f010c-200effff : Uncorrectable error detected for [PhysicalMemoryElementName] on

Subsystem [MemoryElementName]. (DIMM 14)
This message is for the use case when an implementation has detected a Memory uncorrectable error.
May also be shown as 806f010c200effff or 0x806f010c200effff

Severity
Error
Serviceable
Yes
Automatically notify support
Yes
Alert Category
Critical - Memory
SNMP Trap ID
41
CIM Information
Prefix: PLAT ID: 0138
User Response
1. Refer to TIP H212293 for minimum code level.
2. Check the Lenovo support website for an applicable retain tip or firmware update that applies to
this memory error.
3. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs)
to a different memory channel or microprocessor.
4. If the problem follows the DIMM, replace the failing DIMM.
5. (Trained technician only) If the problem occurs on the same DIMM connector, check the DIMM
connector. If the connector contains any foreign material or is damaged, replace the system
board.
6. (Trained technician only) Remove the affected microprocessor and check the microprocessor
socket pins for any damaged pins. If a damage is found, replace the system board.
7. (Trained technician only) Replace the affected microprocessor.
8. Manually re-enable all affected DIMMs if the server firmware version is older than UEFI v1.10. If
the server firmware version is UEFI v1.10 or newer, disconnect and reconnect the server to the
power source and restart the server.
9. (Trained Service technician only) Replace the affected microprocessor.

• 806f010c-200fffff : Uncorrectable error detected for [PhysicalMemoryElementName] on Subsystem

[MemoryElementName]. (DIMM 15)
This message is for the use case when an implementation has detected a Memory uncorrectable error.

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 455

 May also be shown as 806f010c200fffff or 0x806f010c200fffff

Severity
Error
Serviceable
Yes
Automatically notify support
Yes
Alert Category
Critical - Memory
SNMP Trap ID
41
CIM Information
Prefix: PLAT ID: 0138
User Response
1. Refer to TIP H212293 for minimum code level.
2. Check the Lenovo support website for an applicable retain tip or firmware update that applies to
this memory error.
3. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs)
to a different memory channel or microprocessor.
4. If the problem follows the DIMM, replace the failing DIMM.
5. (Trained technician only) If the problem occurs on the same DIMM connector, check the DIMM
connector. If the connector contains any foreign material or is damaged, replace the system
board.
6. (Trained technician only) Remove the affected microprocessor and check the microprocessor
socket pins for any damaged pins. If a damage is found, replace the system board.
7. (Trained technician only) Replace the affected microprocessor.
8. Manually re-enable all affected DIMMs if the server firmware version is older than UEFI v1.10. If
the server firmware version is UEFI v1.10 or newer, disconnect and reconnect the server to the
power source and restart the server.
9. (Trained Service technician only) Replace the affected microprocessor.

• 806f010c-2010ffff : Uncorrectable error detected for [PhysicalMemoryElementName] on

Subsystem [MemoryElementName]. (DIMM 16)
This message is for the use case when an implementation has detected a Memory uncorrectable error.
May also be shown as 806f010c2010ffff or 0x806f010c2010ffff

Severity
Error
Serviceable
Yes
Automatically notify support
Yes
Alert Category
Critical - Memory
SNMP Trap ID

456 Lenovo System x3550 M5 Installation and Service Guide

 41
CIM Information
Prefix: PLAT ID: 0138
User Response
1. Refer to TIP H212293 for minimum code level.
2. Check the Lenovo support website for an applicable retain tip or firmware update that applies to
this memory error.
3. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs)
to a different memory channel or microprocessor.
4. If the problem follows the DIMM, replace the failing DIMM.
5. (Trained technician only) If the problem occurs on the same DIMM connector, check the DIMM
connector. If the connector contains any foreign material or is damaged, replace the system
board.
6. (Trained technician only) Remove the affected microprocessor and check the microprocessor
socket pins for any damaged pins. If a damage is found, replace the system board.
7. (Trained technician only) Replace the affected microprocessor.
8. Manually re-enable all affected DIMMs if the server firmware version is older than UEFI v1.10. If
the server firmware version is UEFI v1.10 or newer, disconnect and reconnect the server to the
power source and restart the server.
9. (Trained Service technician only) Replace the affected microprocessor.

• 806f010c-2011ffff : Uncorrectable error detected for [PhysicalMemoryElementName] on

Subsystem [MemoryElementName]. (DIMM 17)
This message is for the use case when an implementation has detected a Memory uncorrectable error.
May also be shown as 806f010c2011ffff or 0x806f010c2011ffff

Severity
Error
Serviceable
Yes
Automatically notify support
Yes
Alert Category
Critical - Memory
SNMP Trap ID
41
CIM Information
Prefix: PLAT ID: 0138
User Response
1. Refer to TIP H212293 for minimum code level.
2. Check the Lenovo support website for an applicable retain tip or firmware update that applies to
this memory error.
3. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs)
to a different memory channel or microprocessor.
4. If the problem follows the DIMM, replace the failing DIMM.

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 457

 5. (Trained technician only) If the problem occurs on the same DIMM connector, check the DIMM
connector. If the connector contains any foreign material or is damaged, replace the system
board.
6. (Trained technician only) Remove the affected microprocessor and check the microprocessor
socket pins for any damaged pins. If a damage is found, replace the system board.
7. (Trained technician only) Replace the affected microprocessor.
8. Manually re-enable all affected DIMMs if the server firmware version is older than UEFI v1.10. If
the server firmware version is UEFI v1.10 or newer, disconnect and reconnect the server to the
power source and restart the server.
9. (Trained Service technician only) Replace the affected microprocessor.

• 806f010c-2012ffff : Uncorrectable error detected for [PhysicalMemoryElementName] on

Subsystem [MemoryElementName]. (DIMM 18)
This message is for the use case when an implementation has detected a Memory uncorrectable error.
May also be shown as 806f010c2012ffff or 0x806f010c2012ffff

Severity
Error
Serviceable
Yes
Automatically notify support
Yes
Alert Category
Critical - Memory
SNMP Trap ID
41
CIM Information
Prefix: PLAT ID: 0138
User Response
1. Refer to TIP H212293 for minimum code level.
2. Check the Lenovo support website for an applicable retain tip or firmware update that applies to
this memory error.
3. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs)
to a different memory channel or microprocessor.
4. If the problem follows the DIMM, replace the failing DIMM.
5. (Trained technician only) If the problem occurs on the same DIMM connector, check the DIMM
connector. If the connector contains any foreign material or is damaged, replace the system
board.
6. (Trained technician only) Remove the affected microprocessor and check the microprocessor
socket pins for any damaged pins. If a damage is found, replace the system board.
7. (Trained technician only) Replace the affected microprocessor.
8. Manually re-enable all affected DIMMs if the server firmware version is older than UEFI v1.10. If
the server firmware version is UEFI v1.10 or newer, disconnect and reconnect the server to the
power source and restart the server.
9. (Trained Service technician only) Replace the affected microprocessor.

458 Lenovo System x3550 M5 Installation and Service Guide

• 806f010c-2013ffff : Uncorrectable error detected for [PhysicalMemoryElementName] on
Subsystem [MemoryElementName]. (DIMM 19)
This message is for the use case when an implementation has detected a Memory uncorrectable error.
May also be shown as 806f010c2013ffff or 0x806f010c2013ffff

Severity
Error
Serviceable
Yes
Automatically notify support
Yes
Alert Category
Critical - Memory
SNMP Trap ID
41
CIM Information
Prefix: PLAT ID: 0138
User Response
1. Refer to TIP H212293 for minimum code level.
2. Check the Lenovo support website for an applicable retain tip or firmware update that applies to
this memory error.
3. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs)
to a different memory channel or microprocessor.
4. If the problem follows the DIMM, replace the failing DIMM.
5. (Trained technician only) If the problem occurs on the same DIMM connector, check the DIMM
connector. If the connector contains any foreign material or is damaged, replace the system
board.
6. (Trained technician only) Remove the affected microprocessor and check the microprocessor
socket pins for any damaged pins. If a damage is found, replace the system board.
7. (Trained technician only) Replace the affected microprocessor.
8. Manually re-enable all affected DIMMs if the server firmware version is older than UEFI v1.10. If
the server firmware version is UEFI v1.10 or newer, disconnect and reconnect the server to the
power source and restart the server.
9. (Trained Service technician only) Replace the affected microprocessor.

• 806f010c-2014ffff : Uncorrectable error detected for [PhysicalMemoryElementName] on

Subsystem [MemoryElementName]. (DIMM 20)
This message is for the use case when an implementation has detected a Memory uncorrectable error.
May also be shown as 806f010c2014ffff or 0x806f010c2014ffff

Severity
Error
Serviceable
Yes
Automatically notify support
Yes

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 459

 Alert Category
Critical - Memory
SNMP Trap ID
41
CIM Information
Prefix: PLAT ID: 0138
User Response
1. Refer to TIP H212293 for minimum code level.
2. Check the Lenovo support website for an applicable retain tip or firmware update that applies to
this memory error.
3. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs)
to a different memory channel or microprocessor.
4. If the problem follows the DIMM, replace the failing DIMM.
5. (Trained technician only) If the problem occurs on the same DIMM connector, check the DIMM
connector. If the connector contains any foreign material or is damaged, replace the system
board.
6. (Trained technician only) Remove the affected microprocessor and check the microprocessor
socket pins for any damaged pins. If a damage is found, replace the system board.
7. (Trained technician only) Replace the affected microprocessor.
8. Manually re-enable all affected DIMMs if the server firmware version is older than UEFI v1.10. If
the server firmware version is UEFI v1.10 or newer, disconnect and reconnect the server to the
power source and restart the server.
9. (Trained Service technician only) Replace the affected microprocessor.

• 806f010c-2015ffff : Uncorrectable error detected for [PhysicalMemoryElementName] on

Subsystem [MemoryElementName]. (DIMM 21)
This message is for the use case when an implementation has detected a Memory uncorrectable error.
May also be shown as 806f010c2015ffff or 0x806f010c2015ffff

Severity
Error
Serviceable
Yes
Automatically notify support
Yes
Alert Category
Critical - Memory
SNMP Trap ID
41
CIM Information
Prefix: PLAT ID: 0138
User Response
1. Refer to TIP H212293 for minimum code level.
2. Check the Lenovo support website for an applicable retain tip or firmware update that applies to
this memory error.

460 Lenovo System x3550 M5 Installation and Service Guide

 3. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs)
to a different memory channel or microprocessor.
4. If the problem follows the DIMM, replace the failing DIMM.
5. (Trained technician only) If the problem occurs on the same DIMM connector, check the DIMM
connector. If the connector contains any foreign material or is damaged, replace the system
board.
6. (Trained technician only) Remove the affected microprocessor and check the microprocessor
socket pins for any damaged pins. If a damage is found, replace the system board.
7. (Trained technician only) Replace the affected microprocessor.
8. Manually re-enable all affected DIMMs if the server firmware version is older than UEFI v1.10. If
the server firmware version is UEFI v1.10 or newer, disconnect and reconnect the server to the
power source and restart the server.
9. (Trained Service technician only) Replace the affected microprocessor.

• 806f010c-2016ffff : Uncorrectable error detected for [PhysicalMemoryElementName] on

Subsystem [MemoryElementName]. (DIMM 22)
This message is for the use case when an implementation has detected a Memory uncorrectable error.
May also be shown as 806f010c2016ffff or 0x806f010c2016ffff

Severity
Error
Serviceable
Yes
Automatically notify support
Yes
Alert Category
Critical - Memory
SNMP Trap ID
41
CIM Information
Prefix: PLAT ID: 0138
User Response
1. Refer to TIP H212293 for minimum code level.
2. Check the Lenovo support website for an applicable retain tip or firmware update that applies to
this memory error.
3. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs)
to a different memory channel or microprocessor.
4. If the problem follows the DIMM, replace the failing DIMM.
5. (Trained technician only) If the problem occurs on the same DIMM connector, check the DIMM
connector. If the connector contains any foreign material or is damaged, replace the system
board.
6. (Trained technician only) Remove the affected microprocessor and check the microprocessor
socket pins for any damaged pins. If a damage is found, replace the system board.
7. (Trained technician only) Replace the affected microprocessor.

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 461

 8. Manually re-enable all affected DIMMs if the server firmware version is older than UEFI v1.10. If
the server firmware version is UEFI v1.10 or newer, disconnect and reconnect the server to the
power source and restart the server.
9. (Trained Service technician only) Replace the affected microprocessor.

• 806f010c-2017ffff : Uncorrectable error detected for [PhysicalMemoryElementName] on

Subsystem [MemoryElementName]. (DIMM 23)
This message is for the use case when an implementation has detected a Memory uncorrectable error.
May also be shown as 806f010c2017ffff or 0x806f010c2017ffff

Severity
Error
Serviceable
Yes
Automatically notify support
Yes
Alert Category
Critical - Memory
SNMP Trap ID
41
CIM Information
Prefix: PLAT ID: 0138
User Response
Note: Each time you install or remove a DIMM, you must disconnect the server from the power
source; then, wait 10 seconds before restarting the server.
1. Refer to TIP H212293 for minimum code level.
2. Check the Lenovo support website for an applicable retain tip or firmware update that applies to
this memory error.
3. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs)
to a different memory channel or microprocessor.
4. If the problem follows the DIMM, replace the failing DIMM.
5. (Trained technician only) If the problem occurs on the same DIMM connector, check the DIMM
connector. If the connector contains any foreign material or is damaged, replace the system
board.
6. (Trained technician only) Remove the affected microprocessor and check the microprocessor
socket pins for any damaged pins. If a damage is found, replace the system board.
7. (Trained technician only) Replace the affected microprocessor.
8. Manually re-enable all affected DIMMs if the server firmware version is older than UEFI v1.10. If
the server firmware version is UEFI v1.10 or newer, disconnect and reconnect the server to the
power source and restart the server.
9. (Trained Service technician only) Replace the affected microprocessor.

• 806f010c-2018ffff : Uncorrectable error detected for [PhysicalMemoryElementName] on

Subsystem [MemoryElementName]. (DIMM 24)
This message is for the use case when an implementation has detected a Memory uncorrectable error.
May also be shown as 806f010c2018ffff or 0x806f010c2018ffff

462 Lenovo System x3550 M5 Installation and Service Guide

 Severity
Error
Serviceable
Yes
Automatically notify support
Yes
Alert Category
Critical - Memory
SNMP Trap ID
41
CIM Information
Prefix: PLAT ID: 0138
User Response
1. Refer to TIP H212293 for minimum code level.
2. Check the Lenovo support website for an applicable retain tip or firmware update that applies to
this memory error.
3. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs)
to a different memory channel or microprocessor.
4. If the problem follows the DIMM, replace the failing DIMM.
5. (Trained technician only) If the problem occurs on the same DIMM connector, check the DIMM
connector. If the connector contains any foreign material or is damaged, replace the system
board.
6. (Trained technician only) Remove the affected microprocessor and check the microprocessor
socket pins for any damaged pins. If a damage is found, replace the system board.
7. (Trained technician only) Replace the affected microprocessor.
8. Manually re-enable all affected DIMMs if the server firmware version is older than UEFI v1.10. If
the server firmware version is UEFI v1.10 or newer, disconnect and reconnect the server to the
power source and restart the server.
9. (Trained Service technician only) Replace the affected microprocessor.

• 806f010c-2581ffff : Uncorrectable error detected for [PhysicalMemoryElementName] on

Subsystem [MemoryElementName]. (All DIMMS)
This message is for the use case when an implementation has detected a Memory uncorrectable error.
May also be shown as 806f010c2581ffff or 0x806f010c2581ffff

Severity
Error
Serviceable
Yes
Automatically notify support
Yes
Alert Category
Critical - Memory
SNMP Trap ID
41

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 463

 CIM Information
Prefix: PLAT ID: 0138
User Response
1. Refer to TIP H212293 for minimum code level.
2. Check the Lenovo support website for an applicable retain tip or firmware update that applies to
this memory error.
3. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs)
to a different memory channel or microprocessor.
4. If the problem follows the DIMM, replace the failing DIMM.
5. (Trained technician only) If the problem occurs on the same DIMM connector, check the DIMM
connector. If the connector contains any foreign material or is damaged, replace the system
board.
6. (Trained technician only) Remove the affected microprocessor and check the microprocessor
socket pins for any damaged pins. If a damage is found, replace the system board.
7. (Trained technician only) Replace the affected microprocessor.
8. Manually re-enable all affected DIMMs if the server firmware version is older than UEFI v1.10. If
the server firmware version is UEFI v1.10 or newer, disconnect and reconnect the server to the
power source and restart the server.
9. (Trained Service technician only) Replace the affected microprocessor. One of the DIMMs :

• 806f010d-0400ffff : The Drive [StorageVolumeElementName] has been disabled due to a detected

fault. (Drive 0)
This message is for the use case when an implementation has detected a Drive was Disabled due to fault.
May also be shown as 806f010d0400ffff or 0x806f010d0400ffff

Severity
Error
Serviceable
Yes
Automatically notify support
Yes
Alert Category
Critical - Hard Disk drive
SNMP Trap ID
5
CIM Information
Prefix: PLAT ID: 0164
User Response
1. Run the hard disk drive diagnostic test on drive n.
2. Reseat the following components: a. Hard disk drive (wait 1 minute or more before reinstalling
the drive) b. Cable from the system board to the backplane
3. Replace the following components one at a time, in the order shown, restarting the server each
time: a. Hard disk drive b. Cable from the system board to the backplane c. Hard disk drive
backplane (n = hard disk drive number)

464 Lenovo System x3550 M5 Installation and Service Guide

• 806f010d-0401ffff : The Drive [StorageVolumeElementName] has been disabled due to a detected
fault. (Drive 1)
This message is for the use case when an implementation has detected a Drive was Disabled due to fault.
May also be shown as 806f010d0401ffff or 0x806f010d0401ffff

Severity
Error
Serviceable
Yes
Automatically notify support
Yes
Alert Category
Critical - Hard Disk drive
SNMP Trap ID
5
CIM Information
Prefix: PLAT ID: 0164
User Response
1. Run the hard disk drive diagnostic test on drive n.
2. Reseat the following components: a. Hard disk drive (wait 1 minute or more before reinstalling
the drive) b. Cable from the system board to the backplane
3. Replace the following components one at a time, in the order shown, restarting the server each
time: a. Hard disk drive b. Cable from the system board to the backplane c. Hard disk drive
backplane (n = hard disk drive number)

• 806f010d-0402ffff : The Drive [StorageVolumeElementName] has been disabled due to a detected

fault. (Drive 2)
This message is for the use case when an implementation has detected a Drive was Disabled due to fault.
May also be shown as 806f010d0402ffff or 0x806f010d0402ffff

Severity
Error
Serviceable
Yes
Automatically notify support
Yes
Alert Category
Critical - Hard Disk drive
SNMP Trap ID
5
CIM Information
Prefix: PLAT ID: 0164
User Response
1. Run the hard disk drive diagnostic test on drive n.

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 465

 2. Reseat the following components: a. Hard disk drive (wait 1 minute or more before reinstalling
the drive) b. Cable from the system board to the backplane
3. Replace the following components one at a time, in the order shown, restarting the server each
time: a. Hard disk drive b. Cable from the system board to the backplane c. Hard disk drive
backplane (n = hard disk drive number)

• 806f010d-0403ffff : The Drive [StorageVolumeElementName] has been disabled due to a detected

fault. (Drive 3)
This message is for the use case when an implementation has detected a Drive was Disabled due to fault.
May also be shown as 806f010d0403ffff or 0x806f010d0403ffff

Severity
Error
Serviceable
Yes
Automatically notify support
Yes
Alert Category
Critical - Hard Disk drive
SNMP Trap ID
5
CIM Information
Prefix: PLAT ID: 0164
User Response
1. Run the hard disk drive diagnostic test on drive n.
2. Reseat the following components: a. Hard disk drive (wait 1 minute or more before reinstalling
the drive) b. Cable from the system board to the backplane
3. Replace the following components one at a time, in the order shown, restarting the server each
time: a. Hard disk drive b. Cable from the system board to the backplane c. Hard disk drive
backplane (n = hard disk drive number)

• 806f010d-0404ffff : The Drive [StorageVolumeElementName] has been disabled due to a detected

fault. (Drive 4)
This message is for the use case when an implementation has detected a Drive was Disabled due to fault.
May also be shown as 806f010d0404ffff or 0x806f010d0404ffff

Severity
Error
Serviceable
Yes
Automatically notify support
Yes
Alert Category
Critical - Hard Disk drive
SNMP Trap ID
5

466 Lenovo System x3550 M5 Installation and Service Guide

 CIM Information
Prefix: PLAT ID: 0164
User Response
1. Run the hard disk drive diagnostic test on drive n.
2. Reseat the following components: a. Hard disk drive (wait 1 minute or more before reinstalling
the drive) b. Cable from the system board to the backplane
3. Replace the following components one at a time, in the order shown, restarting the server each
time: a. Hard disk drive b. Cable from the system board to the backplane c. Hard disk drive
backplane (n = hard disk drive number)

• 806f010d-0405ffff : The Drive [StorageVolumeElementName] has been disabled due to a detected

fault. (Drive 5)
This message is for the use case when an implementation has detected a Drive was Disabled due to fault.
May also be shown as 806f010d0405ffff or 0x806f010d0405ffff

Severity
Error
Serviceable
Yes
Automatically notify support
Yes
Alert Category
Critical - Hard Disk drive
SNMP Trap ID
5
CIM Information
Prefix: PLAT ID: 0164
User Response
1. Run the hard disk drive diagnostic test on drive n.
2. Reseat the following components: a. Hard disk drive (wait 1 minute or more before reinstalling
the drive) b. Cable from the system board to the backplane
3. Replace the following components one at a time, in the order shown, restarting the server each
time: a. Hard disk drive b. Cable from the system board to the backplane c. Hard disk drive
backplane (n = hard disk drive number)

• 806f010d-0406ffff : The Drive [StorageVolumeElementName] has been disabled due to a detected

fault. (Drive 6)
This message is for the use case when an implementation has detected a Drive was Disabled due to fault.
May also be shown as 806f010d0406ffff or 0x806f010d0406ffff

Severity
Error
Serviceable
Yes
Automatically notify support
Yes

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 467

 Alert Category
Critical - Hard Disk drive
SNMP Trap ID
5
CIM Information
Prefix: PLAT ID: 0164
User Response
1. Run the hard disk drive diagnostic test on drive n.
2. Reseat the following components: a. Hard disk drive (wait 1 minute or more before reinstalling
the drive) b. Cable from the system board to the backplane
3. Replace the following components one at a time, in the order shown, restarting the server each
time: a. Hard disk drive b. Cable from the system board to the backplane c. Hard disk drive
backplane (n = hard disk drive number)

• 806f010d-0407ffff : The Drive [StorageVolumeElementName] has been disabled due to a detected

fault. (Drive 7)
This message is for the use case when an implementation has detected a Drive was Disabled due to fault.
May also be shown as 806f010d0407ffff or 0x806f010d0407ffff

Severity
Error
Serviceable
Yes
Automatically notify support
Yes
Alert Category
Critical - Hard Disk drive
SNMP Trap ID
5
CIM Information
Prefix: PLAT ID: 0164
User Response
1. Run the hard disk drive diagnostic test on drive n.
2. Reseat the following components: a. Hard disk drive (wait 1 minute or more before reinstalling
the drive) b. Cable from the system board to the backplane
3. Replace the following components one at a time, in the order shown, restarting the server each
time: a. Hard disk drive b. Cable from the system board to the backplane c. Hard disk drive
backplane (n = hard disk drive number)

• 806f010d-0408ffff : The Drive [StorageVolumeElementName] has been disabled due to a detected

fault. (Drive 8)
This message is for the use case when an implementation has detected a Drive was Disabled due to fault.
May also be shown as 806f010d0408ffff or 0x806f010d0408ffff

Severity
Error

468 Lenovo System x3550 M5 Installation and Service Guide

 Serviceable
Yes
Automatically notify support
Yes
Alert Category
Critical - Hard Disk drive
SNMP Trap ID
5
CIM Information
Prefix: PLAT ID: 0164
User Response
1. Run the hard disk drive diagnostic test on drive n.
2. Reseat the following components: a. Hard disk drive (wait 1 minute or more before reinstalling
the drive) b. Cable from the system board to the backplane
3. Replace the following components one at a time, in the order shown, restarting the server each
time: a. Hard disk drive b. Cable from the system board to the backplane c. Hard disk drive
backplane (n = hard disk drive number)

• 806f010d-0409ffff : The Drive [StorageVolumeElementName] has been disabled due to a detected

fault. (Drive 9)
This message is for the use case when an implementation has detected a Drive was Disabled due to fault.
May also be shown as 806f010d0409ffff or 0x806f010d0409ffff

Severity
Error
Serviceable
Yes
Automatically notify support
Yes
Alert Category
Critical - Hard Disk drive
SNMP Trap ID
5
CIM Information
Prefix: PLAT ID: 0164
User Response
1. Run the hard disk drive diagnostic test on drive n.
2. Reseat the following components: a. Hard disk drive (wait 1 minute or more before reinstalling
the drive) b. Cable from the system board to the backplane
3. Replace the following components one at a time, in the order shown, restarting the server each
time: a. Hard disk drive b. Cable from the system board to the backplane c. Hard disk drive
backplane (n = hard disk drive number)

• 806f010d-040affff : The Drive [StorageVolumeElementName] has been disabled due to a detected

fault. (Drive 10)
This message is for the use case when an implementation has detected a Drive was Disabled due to fault.

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 469

 May also be shown as 806f010d040affff or 0x806f010d040affff

Severity
Error
Serviceable
Yes
Automatically notify support
Yes
Alert Category
Critical - Hard Disk drive
SNMP Trap ID
5
CIM Information
Prefix: PLAT ID: 0164
User Response
1. Run the hard disk drive diagnostic test on drive n.
2. Reseat the following components: a. Hard disk drive (wait 1 minute or more before reinstalling
the drive) b. Cable from the system board to the backplane
3. Replace the following components one at a time, in the order shown, restarting the server each
time: a. Hard disk drive b. Cable from the system board to the backplane c. Hard disk drive
backplane (n = hard disk drive number)

• 806f010d-040bffff : The Drive [StorageVolumeElementName] has been disabled due to a detected

fault. (Drive 11)
This message is for the use case when an implementation has detected a Drive was Disabled due to fault.
May also be shown as 806f010d040bffff or 0x806f010d040bffff

Severity
Error
Serviceable
Yes
Automatically notify support
Yes
Alert Category
Critical - Hard Disk drive
SNMP Trap ID
5
CIM Information
Prefix: PLAT ID: 0164
User Response
1. Run the hard disk drive diagnostic test on drive n.
2. Reseat the following components: a. Hard disk drive (wait 1 minute or more before reinstalling
the drive) b. Cable from the system board to the backplane
3. Replace the following components one at a time, in the order shown, restarting the server each
time: a. Hard disk drive b. Cable from the system board to the backplane c. Hard disk drive
backplane (n = hard disk drive number)

470 Lenovo System x3550 M5 Installation and Service Guide

• 806f010d-040cffff : The Drive [StorageVolumeElementName] has been disabled due to a detected
fault. (Drive 12)
This message is for the use case when an implementation has detected a Drive was Disabled due to fault.
May also be shown as 806f010d040cffff or 0x806f010d040cffff

Severity
Error
Serviceable
Yes
Automatically notify support
Yes
Alert Category
Critical - Hard Disk drive
SNMP Trap ID
5
CIM Information
Prefix: PLAT ID: 0164
User Response
1. Run the hard disk drive diagnostic test on drive n.
2. Reseat the following components: a. Hard disk drive (wait 1 minute or more before reinstalling
the drive) b. Cable from the system board to the backplane
3. Replace the following components one at a time, in the order shown, restarting the server each
time: a. Hard disk drive b. Cable from the system board to the backplane c. Hard disk drive
backplane (n = hard disk drive number)

• 806f010d-040dffff : The Drive [StorageVolumeElementName] has been disabled due to a detected

fault. (Drive 13)
This message is for the use case when an implementation has detected a Drive was Disabled due to fault.
May also be shown as 806f010d040dffff or 0x806f010d040dffff

Severity
Error
Serviceable
Yes
Automatically notify support
Yes
Alert Category
Critical - Hard Disk drive
SNMP Trap ID
5
CIM Information
Prefix: PLAT ID: 0164
User Response
1. Run the hard disk drive diagnostic test on drive n.

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 471

 2. Reseat the following components: a. Hard disk drive (wait 1 minute or more before reinstalling
the drive) b. Cable from the system board to the backplane
3. Replace the following components one at a time, in the order shown, restarting the server each
time: a. Hard disk drive b. Cable from the system board to the backplane c. Hard disk drive
backplane (n = hard disk drive number)

• 806f010f-2201ffff : The System [ComputerSystemElementName] encountered a firmware hang.

(Firmware Error)
This message is for the use case when an implementation has detected a System Firmware Hang.
May also be shown as 806f010f2201ffff or 0x806f010f2201ffff

Severity
Error
Serviceable
Yes
Automatically notify support
No
Alert Category
System - Boot failure
SNMP Trap ID
25
CIM Information
Prefix: PLAT ID: 0186
User Response
1. Make sure the server meets the minimum configuration to start (see Power-supply LEDs).
2. Update the server firmware on the primary page. Important: Some cluster solutions require
specific code levels or coordinated code updates. If the device is part of a cluster solution, verify
that the latest level of code is supported for the cluster solution before you update the code.
3. (Trained technician only) Replace the system board.

• 806f0113-0301ffff : A bus timeout has occurred on system [ComputerSystemElementName]. (CPU

1 PECI)
This message is for the use case when an implementation has detected a Bus Timeout.
May also be shown as 806f01130301ffff or 0x806f01130301ffff

Severity
Error
Serviceable
Yes
Automatically notify support
No
Alert Category
Critical - Other
SNMP Trap ID
50
CIM Information

472 Lenovo System x3550 M5 Installation and Service Guide

 Prefix: PLAT ID: 0224
User Response
1. Reseat the microprocessor, and then restart the server.
2. Replace microprocessor n. (n = microprocessor number)

• 806f0113-0302ffff : A bus timeout has occurred on system [ComputerSystemElementName]. (CPU

2 PECI)
This message is for the use case when an implementation has detected a Bus Timeout.
May also be shown as 806f01130302ffff or 0x806f01130302ffff

Severity
Error
Serviceable
Yes
Automatically notify support
No
Alert Category
Critical - Other
SNMP Trap ID
50
CIM Information
Prefix: PLAT ID: 0224
User Response
1. Reseat the microprocessor, and then restart the server.
2. Replace microprocessor n. (n = microprocessor number)

• 806f011b-0701ffff : The connector [PhysicalConnectorElementName] has encountered a

configuration error. (Front USB)
This message is for the use case when an implementation has detected an Interconnect Configuration
Error.
May also be shown as 806f011b0701ffff or 0x806f011b0701ffff

Severity
Error
Serviceable
Yes
Automatically notify support
Yes
Alert Category
Critical - Other
SNMP Trap ID
50
CIM Information
Prefix: PLAT ID: 0266
User Response

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 473

 Reset the front USB cable on the system board.

• 806f011b-0c01ffff : The connector [PhysicalConnectorElementName] has encountered a

configuration error. (FP LCD Cable)
This message is for the use case when an implementation has detected an Interconnect Configuration
Error.
May also be shown as 806f011b0c01ffff or 0x806f011b0c01ffff

Severity
Error
Serviceable
Yes
Automatically notify support
Yes
Alert Category
Critical - Other
SNMP Trap ID
50
CIM Information
Prefix: PLAT ID: 0266
User Response
1. Check system event log is showing LCD cable sensor has deasserted.
2. Reseat LCD cable on the system board.
3. Reset LCD cable on LCD panel.
4. Replace LCD cable.

• 806f0123-2101ffff : Reboot of system [ComputerSystemElementName] initiated by

[WatchdogElementName]. (IPMI Watchdog)
This message is for the use case when an implementation has detected a Reboot by a Watchdog
occurred.
May also be shown as 806f01232101ffff or 0x806f01232101ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID

CIM Information
Prefix: PLAT ID: 0370
User Response
No action; information only.

474 Lenovo System x3550 M5 Installation and Service Guide

• 806f0125-0c01ffff : [ManagedElementName] detected as absent. (Front Panel)
This message is for the use case when an implementation has detected a Managed Element is Absent.
May also be shown as 806f01250c01ffff or 0x806f01250c01ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID

CIM Information
Prefix: PLAT ID: 0392
User Response
No action; information only.

• 806f0125-1001ffff : [ManagedElementName] detected as absent. (PCI Riser 1)

This message is for the use case when an implementation has detected a Managed Element is Absent.
May also be shown as 806f01251001ffff or 0x806f01251001ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID

CIM Information
Prefix: PLAT ID: 0392
User Response
No action; information only.

• 806f0125-1002ffff : [ManagedElementName] detected as absent. (PCI Riser 2)

This message is for the use case when an implementation has detected a Managed Element is Absent.
May also be shown as 806f01251002ffff or 0x806f01251002ffff

Severity
Info
Serviceable
No

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 475

 Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID

CIM Information
Prefix: PLAT ID: 0392
User Response
No action; information only.

• 806f0125-2c01ffff : [ManagedElementName] detected as absent. (ML2 Card)

This message is for the use case when an implementation has detected a Managed Element is Absent.
May also be shown as 806f01252c01ffff or 0x806f01252c01ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID

CIM Information
Prefix: PLAT ID: 0392
User Response
Please ensure the PCI riser 1 has been installed correctly.

• 806f0207-0301ffff : [ProcessorElementName] has Failed with FRB1/BIST condition. (CPU 1)

This message is for the use case when an implementation has detected a Processor Failed - FRB1/BIST
condition.
May also be shown as 806f02070301ffff or 0x806f02070301ffff

Severity
Error
Serviceable
Yes
Automatically notify support
Yes
Alert Category
Critical - CPU
SNMP Trap ID
40
CIM Information

476 Lenovo System x3550 M5 Installation and Service Guide

 Prefix: PLAT ID: 0044
User Response
1. Make sure that the latest levels of firmware and device drivers are installed for all adapters and
standard devices, such as Ethernet, SCSI, and SAS. Important: Some cluster solutions require
specific code levels or coordinated code updates. If the device is part of a cluster solution, verify
that the latest level of code is supported for the cluster solution before you update the code.
2. Update the firmware (UEFI and IMM) to the latest level (Updating the firmware).
3. Run the DSA program.
4. Reseat the adapter.
5. Replace the adapter.
6. (Trained technician only) Replace microprocessor n.
7. (Trained technician only) Replace the system board. (n = microprocessor number)

• 806f0207-0302ffff : [ProcessorElementName] has Failed with FRB1/BIST condition. (CPU 2)

This message is for the use case when an implementation has detected a Processor Failed - FRB1/BIST
condition.
May also be shown as 806f02070302ffff or 0x806f02070302ffff

Severity
Error
Serviceable
Yes
Automatically notify support
Yes
Alert Category
Critical - CPU
SNMP Trap ID
40
CIM Information
Prefix: PLAT ID: 0044
User Response
1. Make sure that the latest levels of firmware and device drivers are installed for all adapters and
standard devices, such as Ethernet, SCSI, and SAS. Important: Some cluster solutions require
specific code levels or coordinated code updates. If the device is part of a cluster solution, verify
that the latest level of code is supported for the cluster solution before you update the code.
2. Update the firmware (UEFI and IMM) to the latest level (Updating the firmware).
3. Run the DSA program.
4. Reseat the adapter.
5. Replace the adapter.
6. (Trained technician only) Replace microprocessor n.
7. (Trained technician only) Replace the system board. (n = microprocessor number)

• 806f0207-2584ffff : [ProcessorElementName] has Failed with FRB1/BIST condition. (All CPUs)

This message is for the use case when an implementation has detected a Processor Failed - FRB1/BIST
condition.

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 477

 May also be shown as 806f02072584ffff or 0x806f02072584ffff

Severity
Error
Serviceable
Yes
Automatically notify support
Yes
Alert Category
Critical - CPU
SNMP Trap ID
40
CIM Information
Prefix: PLAT ID: 0044
User Response
1. Make sure that the latest levels of firmware and device drivers are installed for all adapters and
standard devices, such as Ethernet, SCSI, and SAS. Important: Some cluster solutions require
specific code levels or coordinated code updates. If the device is part of a cluster solution, verify
that the latest level of code is supported for the cluster solution before you update the code.
2. Update the firmware (UEFI and IMM) to the latest level (Updating the firmware).
3. Run the DSA program.
4. Reseat the adapter.
5. Replace the adapter.
6. (Trained technician only) Replace microprocessor n.
7. (Trained technician only) Replace the system board. (n = microprocessor number) One of the
CPUs :

• 806f020d-0400ffff : Failure Predicted on drive [StorageVolumeElementName] for array

[ComputerSystemElementName]. (Drive 0)
This message is for the use case when an implementation has detected an Array Failure is Predicted.
May also be shown as 806f020d0400ffff or 0x806f020d0400ffff

Severity
Warning
Serviceable
Yes
Automatically notify support
Yes
Alert Category
System - Predicted Failure
SNMP Trap ID
27
CIM Information
Prefix: PLAT ID: 0168
User Response

478 Lenovo System x3550 M5 Installation and Service Guide

 1. Run the hard disk drive diagnostic test on drive n.
2. Reseat the following components: a. Hard disk drive b. Cable from the system board to the
backplane.
3. Replace the following components one at a time, in the order shown, restarting the server each
time: a. Hard disk drive. b. Cable from the system board to the backplane. c. Hard disk drive
backplane. (n = hard disk drive number)

• 806f020d-0401ffff : Failure Predicted on drive [StorageVolumeElementName] for array

[ComputerSystemElementName]. (Drive 1)
This message is for the use case when an implementation has detected an Array Failure is Predicted.
May also be shown as 806f020d0401ffff or 0x806f020d0401ffff

Severity
Warning
Serviceable
Yes
Automatically notify support
Yes
Alert Category
System - Predicted Failure
SNMP Trap ID
27
CIM Information
Prefix: PLAT ID: 0168
User Response
1. Run the hard disk drive diagnostic test on drive n.
2. Reseat the following components: a. Hard disk drive b. Cable from the system board to the
backplane.
3. Replace the following components one at a time, in the order shown, restarting the server each
time: a. Hard disk drive. b. Cable from the system board to the backplane. c. Hard disk drive
backplane. (n = hard disk drive number)

• 806f020d-0402ffff : Failure Predicted on drive [StorageVolumeElementName] for array

[ComputerSystemElementName]. (Drive 2)
This message is for the use case when an implementation has detected an Array Failure is Predicted.
May also be shown as 806f020d0402ffff or 0x806f020d0402ffff

Severity
Warning
Serviceable
Yes
Automatically notify support
Yes
Alert Category
System - Predicted Failure
SNMP Trap ID

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 479

 27
CIM Information
Prefix: PLAT ID: 0168
User Response
1. Run the hard disk drive diagnostic test on drive n.
2. Reseat the following components: a. Hard disk drive b. Cable from the system board to the
backplane.
3. Replace the following components one at a time, in the order shown, restarting the server each
time: a. Hard disk drive. b. Cable from the system board to the backplane. c. Hard disk drive
backplane. (n = hard disk drive number)

• 806f020d-0403ffff : Failure Predicted on drive [StorageVolumeElementName] for array

[ComputerSystemElementName]. (Drive 3)
This message is for the use case when an implementation has detected an Array Failure is Predicted.
May also be shown as 806f020d0403ffff or 0x806f020d0403ffff

Severity
Warning
Serviceable
Yes
Automatically notify support
Yes
Alert Category
System - Predicted Failure
SNMP Trap ID
27
CIM Information
Prefix: PLAT ID: 0168
User Response
1. Run the hard disk drive diagnostic test on drive n.
2. Reseat the following components: a. Hard disk drive b. Cable from the system board to the
backplane.
3. Replace the following components one at a time, in the order shown, restarting the server each
time: a. Hard disk drive. b. Cable from the system board to the backplane. c. Hard disk drive
backplane. (n = hard disk drive number)

• 806f020d-0404ffff : Failure Predicted on drive [StorageVolumeElementName] for array

[ComputerSystemElementName]. (Drive 4)
This message is for the use case when an implementation has detected an Array Failure is Predicted.
May also be shown as 806f020d0404ffff or 0x806f020d0404ffff

Severity
Warning
Serviceable
Yes
Automatically notify support

480 Lenovo System x3550 M5 Installation and Service Guide

 Yes
Alert Category
System - Predicted Failure
SNMP Trap ID
27
CIM Information
Prefix: PLAT ID: 0168
User Response
1. Run the hard disk drive diagnostic test on drive n.
2. Reseat the following components: a. Hard disk drive b. Cable from the system board to the
backplane.
3. Replace the following components one at a time, in the order shown, restarting the server each
time: a. Hard disk drive. b. Cable from the system board to the backplane. c. Hard disk drive
backplane. (n = hard disk drive number)

• 806f020d-0405ffff : Failure Predicted on drive [StorageVolumeElementName] for array

[ComputerSystemElementName]. (Drive 5)
This message is for the use case when an implementation has detected an Array Failure is Predicted.
May also be shown as 806f020d0405ffff or 0x806f020d0405ffff

Severity
Warning
Serviceable
Yes
Automatically notify support
Yes
Alert Category
System - Predicted Failure
SNMP Trap ID
27
CIM Information
Prefix: PLAT ID: 0168
User Response
1. Run the hard disk drive diagnostic test on drive n.
2. Reseat the following components: a. Hard disk drive b. Cable from the system board to the
backplane.
3. Replace the following components one at a time, in the order shown, restarting the server each
time: a. Hard disk drive. b. Cable from the system board to the backplane. c. Hard disk drive
backplane. (n = hard disk drive number)

• 806f020d-0406ffff : Failure Predicted on drive [StorageVolumeElementName] for array

[ComputerSystemElementName]. (Drive 6)
This message is for the use case when an implementation has detected an Array Failure is Predicted.
May also be shown as 806f020d0406ffff or 0x806f020d0406ffff

Severity

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 481

 Warning
Serviceable
Yes
Automatically notify support
Yes
Alert Category
System - Predicted Failure
SNMP Trap ID
27
CIM Information
Prefix: PLAT ID: 0168
User Response
1. Run the hard disk drive diagnostic test on drive n.
2. Reseat the following components: a. Hard disk drive b. Cable from the system board to the
backplane.
3. Replace the following components one at a time, in the order shown, restarting the server each
time: a. Hard disk drive. b. Cable from the system board to the backplane. c. Hard disk drive
backplane. (n = hard disk drive number)

• 806f020d-0407ffff : Failure Predicted on drive [StorageVolumeElementName] for array

[ComputerSystemElementName]. (Drive 7)
This message is for the use case when an implementation has detected an Array Failure is Predicted.
May also be shown as 806f020d0407ffff or 0x806f020d0407ffff

Severity
Warning
Serviceable
Yes
Automatically notify support
Yes
Alert Category
System - Predicted Failure
SNMP Trap ID
27
CIM Information
Prefix: PLAT ID: 0168
User Response
1. Run the hard disk drive diagnostic test on drive n.
2. Reseat the following components: a. Hard disk drive b. Cable from the system board to the
backplane.
3. Replace the following components one at a time, in the order shown, restarting the server each
time: a. Hard disk drive. b. Cable from the system board to the backplane. c. Hard disk drive
backplane. (n = hard disk drive number)

• 806f020d-0408ffff : Failure Predicted on drive [StorageVolumeElementName] for array

[ComputerSystemElementName]. (Drive 8)

482 Lenovo System x3550 M5 Installation and Service Guide

 This message is for the use case when an implementation has detected an Array Failure is Predicted.
May also be shown as 806f020d0408ffff or 0x806f020d0408ffff

Severity
Warning
Serviceable
Yes
Automatically notify support
Yes
Alert Category
System - Predicted Failure
SNMP Trap ID
27
CIM Information
Prefix: PLAT ID: 0168
User Response
1. Run the hard disk drive diagnostic test on drive n.
2. Reseat the following components: a. Hard disk drive b. Cable from the system board to the
backplane.
3. Replace the following components one at a time, in the order shown, restarting the server each
time: a. Hard disk drive. b. Cable from the system board to the backplane. c. Hard disk drive
backplane. (n = hard disk drive number)

• 806f020d-0409ffff : Failure Predicted on drive [StorageVolumeElementName] for array

[ComputerSystemElementName]. (Drive 9)
This message is for the use case when an implementation has detected an Array Failure is Predicted.
May also be shown as 806f020d0409ffff or 0x806f020d0409ffff

Severity
Warning
Serviceable
Yes
Automatically notify support
Yes
Alert Category
System - Predicted Failure
SNMP Trap ID
27
CIM Information
Prefix: PLAT ID: 0168
User Response
1. Run the hard disk drive diagnostic test on drive n.
2. Reseat the following components: a. Hard disk drive b. Cable from the system board to the
backplane.

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 483

 3. Replace the following components one at a time, in the order shown, restarting the server each
time: a. Hard disk drive. b. Cable from the system board to the backplane. c. Hard disk drive
backplane. (n = hard disk drive number)

• 806f020d-040affff : Failure Predicted on drive [StorageVolumeElementName] for array

[ComputerSystemElementName]. (Drive 10)
This message is for the use case when an implementation has detected an Array Failure is Predicted.
May also be shown as 806f020d040affff or 0x806f020d040affff

Severity
Warning
Serviceable
Yes
Automatically notify support
Yes
Alert Category
System - Predicted Failure
SNMP Trap ID
27
CIM Information
Prefix: PLAT ID: 0168
User Response
1. Run the hard disk drive diagnostic test on drive n.
2. Reseat the following components: a. Hard disk drive b. Cable from the system board to the
backplane.
3. Replace the following components one at a time, in the order shown, restarting the server each
time: a. Hard disk drive. b. Cable from the system board to the backplane. c. Hard disk drive
backplane. (n = hard disk drive number)

• 806f020d-040bffff : Failure Predicted on drive [StorageVolumeElementName] for array

[ComputerSystemElementName]. (Drive 11)
This message is for the use case when an implementation has detected an Array Failure is Predicted.
May also be shown as 806f020d040bffff or 0x806f020d040bffff

Severity
Warning
Serviceable
Yes
Automatically notify support
Yes
Alert Category
System - Predicted Failure
SNMP Trap ID
27
CIM Information
Prefix: PLAT ID: 0168

484 Lenovo System x3550 M5 Installation and Service Guide

 User Response
1. Run the hard disk drive diagnostic test on drive n.
2. Reseat the following components: a. Hard disk drive b. Cable from the system board to the
backplane.
3. Replace the following components one at a time, in the order shown, restarting the server each
time: a. Hard disk drive. b. Cable from the system board to the backplane. c. Hard disk drive
backplane. (n = hard disk drive number)

• 806f020d-040cffff : Failure Predicted on drive [StorageVolumeElementName] for array

[ComputerSystemElementName]. (Drive 12)
This message is for the use case when an implementation has detected an Array Failure is Predicted.
May also be shown as 806f020d040cffff or 0x806f020d040cffff

Severity
Warning
Serviceable
Yes
Automatically notify support
Yes
Alert Category
System - Predicted Failure
SNMP Trap ID
27
CIM Information
Prefix: PLAT ID: 0168
User Response
1. Run the hard disk drive diagnostic test on drive n.
2. Reseat the following components: a. Hard disk drive b. Cable from the system board to the
backplane.
3. Replace the following components one at a time, in the order shown, restarting the server each
time: a. Hard disk drive. b. Cable from the system board to the backplane. c. Hard disk drive
backplane. (n = hard disk drive number)

• 806f020d-040dffff : Failure Predicted on drive [StorageVolumeElementName] for array

[ComputerSystemElementName]. (Drive 13)
This message is for the use case when an implementation has detected an Array Failure is Predicted.
May also be shown as 806f020d040dffff or 0x806f020d040dffff

Severity
Warning
Serviceable
Yes
Automatically notify support
Yes
Alert Category
System - Predicted Failure

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 485

 SNMP Trap ID
27
CIM Information
Prefix: PLAT ID: 0168
User Response
1. Run the hard disk drive diagnostic test on drive n.
2. Reseat the following components: a. Hard disk drive b. Cable from the system board to the
backplane.
3. Replace the following components one at a time, in the order shown, restarting the server each
time: a. Hard disk drive. b. Cable from the system board to the backplane. c. Hard disk drive
backplane. (n = hard disk drive number)

• 806f0223-2101ffff : Powering off system [ComputerSystemElementName] initiated by

[WatchdogElementName]. (IPMI Watchdog)
This message is for the use case when an implementation has detected a Poweroff by Watchdog has
occurred.
May also be shown as 806f02232101ffff or 0x806f02232101ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID

CIM Information
Prefix: PLAT ID: 0372
User Response
No action; information only.

• 806f0308-0a01ffff : [PowerSupplyElementName] has lost input. (Power Supply 1)

This message is for the use case when an implementation has detected a Power Supply that has input
that has been lost.
May also be shown as 806f03080a01ffff or 0x806f03080a01ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Other

486 Lenovo System x3550 M5 Installation and Service Guide

 SNMP Trap ID

CIM Information
Prefix: PLAT ID: 0100
User Response
1. Reconnect the power cords.
2. Check power supply n LED.
3. See Power-supply LEDs for more information. (n = power supply number)

• 806f0308-0a02ffff : [PowerSupplyElementName] has lost input. (Power Supply 2)

This message is for the use case when an implementation has detected a Power Supply that has input
that has been lost.
May also be shown as 806f03080a02ffff or 0x806f03080a02ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID

CIM Information
Prefix: PLAT ID: 0100
User Response
1. Reconnect the power cords.
2. Check power supply n LED.
3. See Power-supply LEDs for more information. (n = power supply number)

• 806f030c-2001ffff : Scrub Failure for [PhysicalMemoryElementName] on Subsystem

[MemoryElementName]. (DIMM 1)
This message is for the use case when an implementation has detected a Memory Scrub failure.
May also be shown as 806f030c2001ffff or 0x806f030c2001ffff

Severity
Error
Serviceable
Yes
Automatically notify support
No
Alert Category
Critical - Memory
SNMP Trap ID

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 487

 41
CIM Information
Prefix: PLAT ID: 0136
User Response
Note: Each time you install or remove a DIMM, you must disconnect the server from the power
source; then, wait 10 seconds before restarting the server.
1. Refer to TIP H212293 for minimum code level.
2. Check the Lenovo support website for an applicable retain tip or firmware update that applies to
this memory error.
3. Make sure that the DIMMs are firmly seated and no foreign material is found in the DIMM
connector. Then, retry with the same DIMM.
4. If the problem is related to a DIMM, replace the failing DIMM indicated by the error LEDs.
5. If the problem occurs on the same DIMM connector, swap the affected DIMMs (as indicated by
the error LEDs on the system board or the event logs) to a different memory channel or
microprocessor.
6. (Trained technician only) If the problem occurs on the same DIMM connector, check the DIMM
connector. If the connector contains any foreign material or is damaged, replace the system
board.
7. (Trained service technician only) Remove the affected microprocessor and check the
microprocessor socket pins for any damaged pins. If a damage is found, replace the system
board.
8. (Trained service technician only) If the problem is related to microprocessor socket pins, replace
the system board.

• 806f030c-2002ffff : Scrub Failure for [PhysicalMemoryElementName] on Subsystem

[MemoryElementName]. (DIMM 2)
This message is for the use case when an implementation has detected a Memory Scrub failure.
May also be shown as 806f030c2002ffff or 0x806f030c2002ffff

Severity
Error
Serviceable
Yes
Automatically notify support
No
Alert Category
Critical - Memory
SNMP Trap ID
41
CIM Information
Prefix: PLAT ID: 0136
User Response
Note: Each time you install or remove a DIMM, you must disconnect the server from the power
source; then, wait 10 seconds before restarting the server.
1. Refer to TIP H212293 for minimum code level.

488 Lenovo System x3550 M5 Installation and Service Guide

 2. Check the Lenovo support website for an applicable retain tip or firmware update that applies to
this memory error.
3. Make sure that the DIMMs are firmly seated and no foreign material is found in the DIMM
connector. Then, retry with the same DIMM.
4. If the problem is related to a DIMM, replace the failing DIMM indicated by the error LEDs.
5. If the problem occurs on the same DIMM connector, swap the affected DIMMs (as indicated by
the error LEDs on the system board or the event logs) to a different memory channel or
microprocessor.
6. (Trained technician only) If the problem occurs on the same DIMM connector, check the DIMM
connector. If the connector contains any foreign material or is damaged, replace the system
board.
7. (Trained service technician only) Remove the affected microprocessor and check the
microprocessor socket pins for any damaged pins. If a damage is found, replace the system
board.
8. (Trained service technician only) If the problem is related to microprocessor socket pins, replace
the system board.

• 806f030c-2003ffff : Scrub Failure for [PhysicalMemoryElementName] on Subsystem

[MemoryElementName]. (DIMM 3)
This message is for the use case when an implementation has detected a Memory Scrub failure.
May also be shown as 806f030c2003ffff or 0x806f030c2003ffff

Severity
Error
Serviceable
Yes
Automatically notify support
No
Alert Category
Critical - Memory
SNMP Trap ID
41
CIM Information
Prefix: PLAT ID: 0136
User Response
Note: Each time you install or remove a DIMM, you must disconnect the server from the power
source; then, wait 10 seconds before restarting the server.
1. Refer to TIP H212293 for minimum code level.
2. Check the Lenovo support website for an applicable retain tip or firmware update that applies to
this memory error.
3. Make sure that the DIMMs are firmly seated and no foreign material is found in the DIMM
connector. Then, retry with the same DIMM.
4. If the problem is related to a DIMM, replace the failing DIMM indicated by the error LEDs.
5. If the problem occurs on the same DIMM connector, swap the affected DIMMs (as indicated by
the error LEDs on the system board or the event logs) to a different memory channel or
microprocessor.

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 489

 6. (Trained technician only) If the problem occurs on the same DIMM connector, check the DIMM
connector. If the connector contains any foreign material or is damaged, replace the system
board.
7. (Trained service technician only) Remove the affected microprocessor and check the
microprocessor socket pins for any damaged pins. If a damage is found, replace the system
board.
8. (Trained service technician only) If the problem is related to microprocessor socket pins, replace
the system board.

• 806f030c-2004ffff : Scrub Failure for [PhysicalMemoryElementName] on Subsystem

[MemoryElementName]. (DIMM 4)
This message is for the use case when an implementation has detected a Memory Scrub failure.
May also be shown as 806f030c2004ffff or 0x806f030c2004ffff

Severity
Error
Serviceable
Yes
Automatically notify support
No
Alert Category
Critical - Memory
SNMP Trap ID
41
CIM Information
Prefix: PLAT ID: 0136
User Response
Note: Each time you install or remove a DIMM, you must disconnect the server from the power
source; then, wait 10 seconds before restarting the server.
1. Refer to TIP H212293 for minimum code level.
2. Check the Lenovo support website for an applicable retain tip or firmware update that applies to
this memory error.
3. Make sure that the DIMMs are firmly seated and no foreign material is found in the DIMM
connector. Then, retry with the same DIMM.
4. If the problem is related to a DIMM, replace the failing DIMM indicated by the error LEDs.
5. If the problem occurs on the same DIMM connector, swap the affected DIMMs (as indicated by
the error LEDs on the system board or the event logs) to a different memory channel or
microprocessor.
6. (Trained technician only) If the problem occurs on the same DIMM connector, check the DIMM
connector. If the connector contains any foreign material or is damaged, replace the system
board.
7. (Trained service technician only) Remove the affected microprocessor and check the
microprocessor socket pins for any damaged pins. If a damage is found, replace the system
board.
8. (Trained service technician only) If the problem is related to microprocessor socket pins, replace
the system board.

490 Lenovo System x3550 M5 Installation and Service Guide

• 806f030c-2005ffff : Scrub Failure for [PhysicalMemoryElementName] on Subsystem
[MemoryElementName]. (DIMM 5)
This message is for the use case when an implementation has detected a Memory Scrub failure.
May also be shown as 806f030c2005ffff or 0x806f030c2005ffff

Severity
Error
Serviceable
Yes
Automatically notify support
No
Alert Category
Critical - Memory
SNMP Trap ID
41
CIM Information
Prefix: PLAT ID: 0136
User Response
Note: Each time you install or remove a DIMM, you must disconnect the server from the power
source; then, wait 10 seconds before restarting the server.
1. Refer to TIP H212293 for minimum code level.
2. Check the Lenovo support website for an applicable retain tip or firmware update that applies to
this memory error.
3. Make sure that the DIMMs are firmly seated and no foreign material is found in the DIMM
connector. Then, retry with the same DIMM.
4. If the problem is related to a DIMM, replace the failing DIMM indicated by the error LEDs.
5. If the problem occurs on the same DIMM connector, swap the affected DIMMs (as indicated by
the error LEDs on the system board or the event logs) to a different memory channel or
microprocessor.
6. (Trained technician only) If the problem occurs on the same DIMM connector, check the DIMM
connector. If the connector contains any foreign material or is damaged, replace the system
board.
7. (Trained service technician only) Remove the affected microprocessor and check the
microprocessor socket pins for any damaged pins. If a damage is found, replace the system
board.
8. (Trained service technician only) If the problem is related to microprocessor socket pins, replace
the system board.

• 806f030c-2006ffff : Scrub Failure for [PhysicalMemoryElementName] on Subsystem

[MemoryElementName]. (DIMM 6)
This message is for the use case when an implementation has detected a Memory Scrub failure.
May also be shown as 806f030c2006ffff or 0x806f030c2006ffff

Severity
Error
Serviceable
Yes

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 491

 Automatically notify support
No
Alert Category
Critical - Memory
SNMP Trap ID
41
CIM Information
Prefix: PLAT ID: 0136
User Response
Note: Each time you install or remove a DIMM, you must disconnect the server from the power
source; then, wait 10 seconds before restarting the server.
1. Refer to TIP H212293 for minimum code level.
2. Check the Lenovo support website for an applicable retain tip or firmware update that applies to
this memory error.
3. Make sure that the DIMMs are firmly seated and no foreign material is found in the DIMM
connector. Then, retry with the same DIMM.
4. If the problem is related to a DIMM, replace the failing DIMM indicated by the error LEDs.
5. If the problem occurs on the same DIMM connector, swap the affected DIMMs (as indicated by
the error LEDs on the system board or the event logs) to a different memory channel or
microprocessor.
6. (Trained technician only) If the problem occurs on the same DIMM connector, check the DIMM
connector. If the connector contains any foreign material or is damaged, replace the system
board.
7. (Trained service technician only) Remove the affected microprocessor and check the
microprocessor socket pins for any damaged pins. If a damage is found, replace the system
board.
8. (Trained service technician only) If the problem is related to microprocessor socket pins, replace
the system board.

• 806f030c-2007ffff : Scrub Failure for [PhysicalMemoryElementName] on Subsystem

[MemoryElementName]. (DIMM 7)
This message is for the use case when an implementation has detected a Memory Scrub failure.
May also be shown as 806f030c2007ffff or 0x806f030c2007ffff

Severity
Error
Serviceable
Yes
Automatically notify support
No
Alert Category
Critical - Memory
SNMP Trap ID
41
CIM Information
Prefix: PLAT ID: 0136

492 Lenovo System x3550 M5 Installation and Service Guide

 User Response
Note: Each time you install or remove a DIMM, you must disconnect the server from the power
source; then, wait 10 seconds before restarting the server.
1. Refer to TIP H212293 for minimum code level.
2. Check the Lenovo support website for an applicable retain tip or firmware update that applies to
this memory error.
3. Make sure that the DIMMs are firmly seated and no foreign material is found in the DIMM
connector. Then, retry with the same DIMM.
4. If the problem is related to a DIMM, replace the failing DIMM indicated by the error LEDs.
5. If the problem occurs on the same DIMM connector, swap the affected DIMMs (as indicated by
the error LEDs on the system board or the event logs) to a different memory channel or
microprocessor.
6. (Trained technician only) If the problem occurs on the same DIMM connector, check the DIMM
connector. If the connector contains any foreign material or is damaged, replace the system
board.
7. (Trained service technician only) Remove the affected microprocessor and check the
microprocessor socket pins for any damaged pins. If a damage is found, replace the system
board.
8. (Trained service technician only) If the problem is related to microprocessor socket pins, replace
the system board.

• 806f030c-2008ffff : Scrub Failure for [PhysicalMemoryElementName] on Subsystem

[MemoryElementName]. (DIMM 8)
This message is for the use case when an implementation has detected a Memory Scrub failure.
May also be shown as 806f030c2008ffff or 0x806f030c2008ffff

Severity
Error
Serviceable
Yes
Automatically notify support
No
Alert Category
Critical - Memory
SNMP Trap ID
41
CIM Information
Prefix: PLAT ID: 0136
User Response
Note: Each time you install or remove a DIMM, you must disconnect the server from the power
source; then, wait 10 seconds before restarting the server.
1. Refer to TIP H212293 for minimum code level.
2. Check the Lenovo support website for an applicable retain tip or firmware update that applies to
this memory error.
3. Make sure that the DIMMs are firmly seated and no foreign material is found in the DIMM
connector. Then, retry with the same DIMM.
4. If the problem is related to a DIMM, replace the failing DIMM indicated by the error LEDs.

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 493

 5. If the problem occurs on the same DIMM connector, swap the affected DIMMs (as indicated by
the error LEDs on the system board or the event logs) to a different memory channel or
microprocessor.
6. (Trained technician only) If the problem occurs on the same DIMM connector, check the DIMM
connector. If the connector contains any foreign material or is damaged, replace the system
board.
7. (Trained service technician only) Remove the affected microprocessor and check the
microprocessor socket pins for any damaged pins. If a damage is found, replace the system
board.
8. (Trained service technician only) If the problem is related to microprocessor socket pins, replace
the system board.

• 806f030c-2009ffff : Scrub Failure for [PhysicalMemoryElementName] on Subsystem

[MemoryElementName]. (DIMM 9)
This message is for the use case when an implementation has detected a Memory Scrub failure.
May also be shown as 806f030c2009ffff or 0x806f030c2009ffff

Severity
Error
Serviceable
Yes
Automatically notify support
No
Alert Category
Critical - Memory
SNMP Trap ID
41
CIM Information
Prefix: PLAT ID: 0136
User Response
Note: Each time you install or remove a DIMM, you must disconnect the server from the power
source; then, wait 10 seconds before restarting the server.
1. Refer to TIP H212293 for minimum code level.
2. Check the Lenovo support website for an applicable retain tip or firmware update that applies to
this memory error.
3. Make sure that the DIMMs are firmly seated and no foreign material is found in the DIMM
connector. Then, retry with the same DIMM.
4. If the problem is related to a DIMM, replace the failing DIMM indicated by the error LEDs.
5. If the problem occurs on the same DIMM connector, swap the affected DIMMs (as indicated by
the error LEDs on the system board or the event logs) to a different memory channel or
microprocessor.
6. (Trained technician only) If the problem occurs on the same DIMM connector, check the DIMM
connector. If the connector contains any foreign material or is damaged, replace the system
board.
7. (Trained service technician only) Remove the affected microprocessor and check the
microprocessor socket pins for any damaged pins. If a damage is found, replace the system
board.

494 Lenovo System x3550 M5 Installation and Service Guide

 8. (Trained service technician only) If the problem is related to microprocessor socket pins, replace
the system board.

• 806f030c-200affff : Scrub Failure for [PhysicalMemoryElementName] on Subsystem

[MemoryElementName]. (DIMM 10)
This message is for the use case when an implementation has detected a Memory Scrub failure.
May also be shown as 806f030c200affff or 0x806f030c200affff

Severity
Error
Serviceable
Yes
Automatically notify support
No
Alert Category
Critical - Memory
SNMP Trap ID
41
CIM Information
Prefix: PLAT ID: 0136
User Response
Note: Each time you install or remove a DIMM, you must disconnect the server from the power
source; then, wait 10 seconds before restarting the server.
1. Refer to TIP H212293 for minimum code level.
2. Check the Lenovo support website for an applicable retain tip or firmware update that applies to
this memory error.
3. Make sure that the DIMMs are firmly seated and no foreign material is found in the DIMM
connector. Then, retry with the same DIMM.
4. If the problem is related to a DIMM, replace the failing DIMM indicated by the error LEDs.
5. If the problem occurs on the same DIMM connector, swap the affected DIMMs (as indicated by
the error LEDs on the system board or the event logs) to a different memory channel or
microprocessor.
6. (Trained technician only) If the problem occurs on the same DIMM connector, check the DIMM
connector. If the connector contains any foreign material or is damaged, replace the system
board.
7. (Trained service technician only) Remove the affected microprocessor and check the
microprocessor socket pins for any damaged pins. If a damage is found, replace the system
board.
8. (Trained service technician only) If the problem is related to microprocessor socket pins, replace
the system board.

• 806f030c-200bffff : Scrub Failure for [PhysicalMemoryElementName] on Subsystem

[MemoryElementName]. (DIMM 11)
This message is for the use case when an implementation has detected a Memory Scrub failure.
May also be shown as 806f030c200bffff or 0x806f030c200bffff

Severity

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 495

 Error
Serviceable
Yes
Automatically notify support
No
Alert Category
Critical - Memory
SNMP Trap ID
41
CIM Information
Prefix: PLAT ID: 0136
User Response
Note: Each time you install or remove a DIMM, you must disconnect the server from the power
source; then, wait 10 seconds before restarting the server.
1. Refer to TIP H212293 for minimum code level.
2. Check the Lenovo support website for an applicable retain tip or firmware update that applies to
this memory error.
3. Make sure that the DIMMs are firmly seated and no foreign material is found in the DIMM
connector. Then, retry with the same DIMM.
4. If the problem is related to a DIMM, replace the failing DIMM indicated by the error LEDs.
5. If the problem occurs on the same DIMM connector, swap the affected DIMMs (as indicated by
the error LEDs on the system board or the event logs) to a different memory channel or
microprocessor.
6. (Trained technician only) If the problem occurs on the same DIMM connector, check the DIMM
connector. If the connector contains any foreign material or is damaged, replace the system
board.
7. (Trained service technician only) Remove the affected microprocessor and check the
microprocessor socket pins for any damaged pins. If a damage is found, replace the system
board.
8. (Trained service technician only) If the problem is related to microprocessor socket pins, replace
the system board.

• 806f030c-200cffff : Scrub Failure for [PhysicalMemoryElementName] on Subsystem

[MemoryElementName]. (DIMM 12)
This message is for the use case when an implementation has detected a Memory Scrub failure.
May also be shown as 806f030c200cffff or 0x806f030c200cffff

Severity
Error
Serviceable
Yes
Automatically notify support
No
Alert Category
Critical - Memory
SNMP Trap ID

496 Lenovo System x3550 M5 Installation and Service Guide

 41
CIM Information
Prefix: PLAT ID: 0136
User Response
Note: Each time you install or remove a DIMM, you must disconnect the server from the power
source; then, wait 10 seconds before restarting the server.
1. Refer to TIP H212293 for minimum code level.
2. Check the Lenovo support website for an applicable retain tip or firmware update that applies to
this memory error.
3. Make sure that the DIMMs are firmly seated and no foreign material is found in the DIMM
connector. Then, retry with the same DIMM.
4. If the problem is related to a DIMM, replace the failing DIMM indicated by the error LEDs.
5. If the problem occurs on the same DIMM connector, swap the affected DIMMs (as indicated by
the error LEDs on the system board or the event logs) to a different memory channel or
microprocessor.
6. (Trained technician only) If the problem occurs on the same DIMM connector, check the DIMM
connector. If the connector contains any foreign material or is damaged, replace the system
board.
7. (Trained service technician only) Remove the affected microprocessor and check the
microprocessor socket pins for any damaged pins. If a damage is found, replace the system
board.
8. (Trained service technician only) If the problem is related to microprocessor socket pins, replace
the system board.

• 806f030c-200dffff : Scrub Failure for [PhysicalMemoryElementName] on Subsystem

[MemoryElementName]. (DIMM 13)
This message is for the use case when an implementation has detected a Memory Scrub failure.
May also be shown as 806f030c200dffff or 0x806f030c200dffff

Severity
Error
Serviceable
Yes
Automatically notify support
No
Alert Category
Critical - Memory
SNMP Trap ID
41
CIM Information
Prefix: PLAT ID: 0136
User Response
Note: Each time you install or remove a DIMM, you must disconnect the server from the power
source; then, wait 10 seconds before restarting the server.
1. Refer to TIP H212293 for minimum code level.

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 497

 2. Check the Lenovo support website for an applicable retain tip or firmware update that applies to
this memory error.
3. Make sure that the DIMMs are firmly seated and no foreign material is found in the DIMM
connector. Then, retry with the same DIMM.
4. If the problem is related to a DIMM, replace the failing DIMM indicated by the error LEDs.
5. If the problem occurs on the same DIMM connector, swap the affected DIMMs (as indicated by
the error LEDs on the system board or the event logs) to a different memory channel or
microprocessor.
6. (Trained technician only) If the problem occurs on the same DIMM connector, check the DIMM
connector. If the connector contains any foreign material or is damaged, replace the system
board.
7. (Trained service technician only) Remove the affected microprocessor and check the
microprocessor socket pins for any damaged pins. If a damage is found, replace the system
board.
8. (Trained service technician only) If the problem is related to microprocessor socket pins, replace
the system board.

• 806f030c-200effff : Scrub Failure for [PhysicalMemoryElementName] on Subsystem

[MemoryElementName]. (DIMM 14)
This message is for the use case when an implementation has detected a Memory Scrub failure.
May also be shown as 806f030c200effff or 0x806f030c200effff

Severity
Error
Serviceable
Yes
Automatically notify support
No
Alert Category
Critical - Memory
SNMP Trap ID
41
CIM Information
Prefix: PLAT ID: 0136
User Response
Note: Each time you install or remove a DIMM, you must disconnect the server from the power
source; then, wait 10 seconds before restarting the server.
1. Refer to TIP H212293 for minimum code level.
2. Check the Lenovo support website for an applicable retain tip or firmware update that applies to
this memory error.
3. Make sure that the DIMMs are firmly seated and no foreign material is found in the DIMM
connector. Then, retry with the same DIMM.
4. If the problem is related to a DIMM, replace the failing DIMM indicated by the error LEDs.
5. If the problem occurs on the same DIMM connector, swap the affected DIMMs (as indicated by
the error LEDs on the system board or the event logs) to a different memory channel or
microprocessor.

498 Lenovo System x3550 M5 Installation and Service Guide

 6. (Trained technician only) If the problem occurs on the same DIMM connector, check the DIMM
connector. If the connector contains any foreign material or is damaged, replace the system
board.
7. (Trained service technician only) Remove the affected microprocessor and check the
microprocessor socket pins for any damaged pins. If a damage is found, replace the system
board.
8. (Trained service technician only) If the problem is related to microprocessor socket pins, replace
the system board.

• 806f030c-200fffff : Scrub Failure for [PhysicalMemoryElementName] on Subsystem

[MemoryElementName]. (DIMM 15)
This message is for the use case when an implementation has detected a Memory Scrub failure.
May also be shown as 806f030c200fffff or 0x806f030c200fffff

Severity
Error
Serviceable
Yes
Automatically notify support
No
Alert Category
Critical - Memory
SNMP Trap ID
41
CIM Information
Prefix: PLAT ID: 0136
User Response
Note: Each time you install or remove a DIMM, you must disconnect the server from the power
source; then, wait 10 seconds before restarting the server.
1. Refer to TIP H212293 for minimum code level.
2. Check the Lenovo support website for an applicable retain tip or firmware update that applies to
this memory error.
3. Make sure that the DIMMs are firmly seated and no foreign material is found in the DIMM
connector. Then, retry with the same DIMM.
4. If the problem is related to a DIMM, replace the failing DIMM indicated by the error LEDs.
5. If the problem occurs on the same DIMM connector, swap the affected DIMMs (as indicated by
the error LEDs on the system board or the event logs) to a different memory channel or
microprocessor.
6. (Trained technician only) If the problem occurs on the same DIMM connector, check the DIMM
connector. If the connector contains any foreign material or is damaged, replace the system
board.
7. (Trained service technician only) Remove the affected microprocessor and check the
microprocessor socket pins for any damaged pins. If a damage is found, replace the system
board.
8. (Trained service technician only) If the problem is related to microprocessor socket pins, replace
the system board.

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 499

• 806f030c-2010ffff : Scrub Failure for [PhysicalMemoryElementName] on Subsystem
[MemoryElementName]. (DIMM 16)
This message is for the use case when an implementation has detected a Memory Scrub failure.
May also be shown as 806f030c2010ffff or 0x806f030c2010ffff

Severity
Error
Serviceable
Yes
Automatically notify support
No
Alert Category
Critical - Memory
SNMP Trap ID
41
CIM Information
Prefix: PLAT ID: 0136
User Response
Note: Each time you install or remove a DIMM, you must disconnect the server from the power
source; then, wait 10 seconds before restarting the server.
1. Refer to TIP H212293 for minimum code level.
2. Check the Lenovo support website for an applicable retain tip or firmware update that applies to
this memory error.
3. Make sure that the DIMMs are firmly seated and no foreign material is found in the DIMM
connector. Then, retry with the same DIMM.
4. If the problem is related to a DIMM, replace the failing DIMM indicated by the error LEDs.
5. If the problem occurs on the same DIMM connector, swap the affected DIMMs (as indicated by
the error LEDs on the system board or the event logs) to a different memory channel or
microprocessor.
6. (Trained technician only) If the problem occurs on the same DIMM connector, check the DIMM
connector. If the connector contains any foreign material or is damaged, replace the system
board.
7. (Trained service technician only) Remove the affected microprocessor and check the
microprocessor socket pins for any damaged pins. If a damage is found, replace the system
board.
8. (Trained service technician only) If the problem is related to microprocessor socket pins, replace
the system board.

• 806f030c-2011ffff : Scrub Failure for [PhysicalMemoryElementName] on Subsystem

[MemoryElementName]. (DIMM 17)
This message is for the use case when an implementation has detected a Memory Scrub failure.
May also be shown as 806f030c2011ffff or 0x806f030c2011ffff

Severity
Error
Serviceable
Yes

500 Lenovo System x3550 M5 Installation and Service Guide

 Automatically notify support
No
Alert Category
Critical - Memory
SNMP Trap ID
41
CIM Information
Prefix: PLAT ID: 0136
User Response
Note: Each time you install or remove a DIMM, you must disconnect the server from the power
source; then, wait 10 seconds before restarting the server.
1. Refer to TIP H212293 for minimum code level.
2. Check the Lenovo support website for an applicable retain tip or firmware update that applies to
this memory error.
3. Make sure that the DIMMs are firmly seated and no foreign material is found in the DIMM
connector. Then, retry with the same DIMM.
4. If the problem is related to a DIMM, replace the failing DIMM indicated by the error LEDs.
5. If the problem occurs on the same DIMM connector, swap the affected DIMMs (as indicated by
the error LEDs on the system board or the event logs) to a different memory channel or
microprocessor.
6. (Trained technician only) If the problem occurs on the same DIMM connector, check the DIMM
connector. If the connector contains any foreign material or is damaged, replace the system
board.
7. (Trained service technician only) Remove the affected microprocessor and check the
microprocessor socket pins for any damaged pins. If a damage is found, replace the system
board.
8. (Trained service technician only) If the problem is related to microprocessor socket pins, replace
the system board.

• 806f030c-2012ffff : Scrub Failure for [PhysicalMemoryElementName] on Subsystem

[MemoryElementName]. (DIMM 18)
This message is for the use case when an implementation has detected a Memory Scrub failure.
May also be shown as 806f030c2012ffff or 0x806f030c2012ffff

Severity
Error
Serviceable
Yes
Automatically notify support
No
Alert Category
Critical - Memory
SNMP Trap ID
41
CIM Information
Prefix: PLAT ID: 0136

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 501

 User Response
Note: Each time you install or remove a DIMM, you must disconnect the server from the power
source; then, wait 10 seconds before restarting the server.
1. Refer to TIP H212293 for minimum code level.
2. Check the Lenovo support website for an applicable retain tip or firmware update that applies to
this memory error.
3. Make sure that the DIMMs are firmly seated and no foreign material is found in the DIMM
connector. Then, retry with the same DIMM.
4. If the problem is related to a DIMM, replace the failing DIMM indicated by the error LEDs.
5. If the problem occurs on the same DIMM connector, swap the affected DIMMs (as indicated by
the error LEDs on the system board or the event logs) to a different memory channel or
microprocessor.
6. (Trained technician only) If the problem occurs on the same DIMM connector, check the DIMM
connector. If the connector contains any foreign material or is damaged, replace the system
board.
7. (Trained service technician only) Remove the affected microprocessor and check the
microprocessor socket pins for any damaged pins. If a damage is found, replace the system
board.
8. (Trained service technician only) If the problem is related to microprocessor socket pins, replace
the system board.

• 806f030c-2013ffff : Scrub Failure for [PhysicalMemoryElementName] on Subsystem

[MemoryElementName]. (DIMM 19)
This message is for the use case when an implementation has detected a Memory Scrub failure.
May also be shown as 806f030c2013ffff or 0x806f030c2013ffff

Severity
Error
Serviceable
Yes
Automatically notify support
No
Alert Category
Critical - Memory
SNMP Trap ID
41
CIM Information
Prefix: PLAT ID: 0136
User Response
Note: Each time you install or remove a DIMM, you must disconnect the server from the power
source; then, wait 10 seconds before restarting the server.
1. Refer to TIP H212293 for minimum code level.
2. Check the Lenovo support website for an applicable retain tip or firmware update that applies to
this memory error.
3. Make sure that the DIMMs are firmly seated and no foreign material is found in the DIMM
connector. Then, retry with the same DIMM.
4. If the problem is related to a DIMM, replace the failing DIMM indicated by the error LEDs.

502 Lenovo System x3550 M5 Installation and Service Guide

 5. If the problem occurs on the same DIMM connector, swap the affected DIMMs (as indicated by
the error LEDs on the system board or the event logs) to a different memory channel or
microprocessor.
6. (Trained technician only) If the problem occurs on the same DIMM connector, check the DIMM
connector. If the connector contains any foreign material or is damaged, replace the system
board.
7. (Trained service technician only) Remove the affected microprocessor and check the
microprocessor socket pins for any damaged pins. If a damage is found, replace the system
board.
8. (Trained service technician only) If the problem is related to microprocessor socket pins, replace
the system board.

• 806f030c-2014ffff : Scrub Failure for [PhysicalMemoryElementName] on Subsystem

[MemoryElementName]. (DIMM 20)
This message is for the use case when an implementation has detected a Memory Scrub failure.
May also be shown as 806f030c2014ffff or 0x806f030c2014ffff

Severity
Error
Serviceable
Yes
Automatically notify support
No
Alert Category
Critical - Memory
SNMP Trap ID
41
CIM Information
Prefix: PLAT ID: 0136
User Response
Note: Each time you install or remove a DIMM, you must disconnect the server from the power
source; then, wait 10 seconds before restarting the server.
1. Refer to TIP H212293 for minimum code level.
2. Check the Lenovo support website for an applicable retain tip or firmware update that applies to
this memory error.
3. Make sure that the DIMMs are firmly seated and no foreign material is found in the DIMM
connector. Then, retry with the same DIMM.
4. If the problem is related to a DIMM, replace the failing DIMM indicated by the error LEDs.
5. If the problem occurs on the same DIMM connector, swap the affected DIMMs (as indicated by
the error LEDs on the system board or the event logs) to a different memory channel or
microprocessor.
6. (Trained technician only) If the problem occurs on the same DIMM connector, check the DIMM
connector. If the connector contains any foreign material or is damaged, replace the system
board.
7. (Trained service technician only) Remove the affected microprocessor and check the
microprocessor socket pins for any damaged pins. If a damage is found, replace the system
board.

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 503

 8. (Trained service technician only) If the problem is related to microprocessor socket pins, replace
the system board.

• 806f030c-2015ffff : Scrub Failure for [PhysicalMemoryElementName] on Subsystem

[MemoryElementName]. (DIMM 21)
This message is for the use case when an implementation has detected a Memory Scrub failure.
May also be shown as 806f030c2015ffff or 0x806f030c2015ffff

Severity
Error
Serviceable
Yes
Automatically notify support
No
Alert Category
Critical - Memory
SNMP Trap ID
41
CIM Information
Prefix: PLAT ID: 0136
User Response
Note: Each time you install or remove a DIMM, you must disconnect the server from the power
source; then, wait 10 seconds before restarting the server.
1. Refer to TIP H212293 for minimum code level.
2. Check the Lenovo support website for an applicable retain tip or firmware update that applies to
this memory error.
3. Make sure that the DIMMs are firmly seated and no foreign material is found in the DIMM
connector. Then, retry with the same DIMM.
4. If the problem is related to a DIMM, replace the failing DIMM indicated by the error LEDs.
5. If the problem occurs on the same DIMM connector, swap the affected DIMMs (as indicated by
the error LEDs on the system board or the event logs) to a different memory channel or
microprocessor.
6. (Trained technician only) If the problem occurs on the same DIMM connector, check the DIMM
connector. If the connector contains any foreign material or is damaged, replace the system
board.
7. (Trained service technician only) Remove the affected microprocessor and check the
microprocessor socket pins for any damaged pins. If a damage is found, replace the system
board.
8. (Trained service technician only) If the problem is related to microprocessor socket pins, replace
the system board.

• 806f030c-2016ffff : Scrub Failure for [PhysicalMemoryElementName] on Subsystem

[MemoryElementName]. (DIMM 22)
This message is for the use case when an implementation has detected a Memory Scrub failure.
May also be shown as 806f030c2016ffff or 0x806f030c2016ffff

Severity

504 Lenovo System x3550 M5 Installation and Service Guide

 Error
Serviceable
Yes
Automatically notify support
No
Alert Category
Critical - Memory
SNMP Trap ID
41
CIM Information
Prefix: PLAT ID: 0136
User Response
Note: Each time you install or remove a DIMM, you must disconnect the server from the power
source; then, wait 10 seconds before restarting the server.
1. Refer to TIP H212293 for minimum code level.
2. Check the Lenovo support website for an applicable retain tip or firmware update that applies to
this memory error.
3. Make sure that the DIMMs are firmly seated and no foreign material is found in the DIMM
connector. Then, retry with the same DIMM.
4. If the problem is related to a DIMM, replace the failing DIMM indicated by the error LEDs.
5. If the problem occurs on the same DIMM connector, swap the affected DIMMs (as indicated by
the error LEDs on the system board or the event logs) to a different memory channel or
microprocessor.
6. (Trained technician only) If the problem occurs on the same DIMM connector, check the DIMM
connector. If the connector contains any foreign material or is damaged, replace the system
board.
7. (Trained service technician only) Remove the affected microprocessor and check the
microprocessor socket pins for any damaged pins. If a damage is found, replace the system
board.
8. (Trained service technician only) If the problem is related to microprocessor socket pins, replace
the system board.

• 806f030c-2017ffff : Scrub Failure for [PhysicalMemoryElementName] on Subsystem

[MemoryElementName]. (DIMM 23)
This message is for the use case when an implementation has detected a Memory Scrub failure.
May also be shown as 806f030c2017ffff or 0x806f030c2017ffff

Severity
Error
Serviceable
Yes
Automatically notify support
No
Alert Category
Critical - Memory
SNMP Trap ID

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 505

 41
CIM Information
Prefix: PLAT ID: 0136
User Response
Note: Each time you install or remove a DIMM, you must disconnect the server from the power
source; then, wait 10 seconds before restarting the server.
1. Refer to TIP H212293 for minimum code level.
2. Check the Lenovo support website for an applicable retain tip or firmware update that applies to
this memory error.
3. Make sure that the DIMMs are firmly seated and no foreign material is found in the DIMM
connector. Then, retry with the same DIMM.
4. If the problem is related to a DIMM, replace the failing DIMM indicated by the error LEDs.
5. If the problem occurs on the same DIMM connector, swap the affected DIMMs (as indicated by
the error LEDs on the system board or the event logs) to a different memory channel or
microprocessor.
6. (Trained technician only) If the problem occurs on the same DIMM connector, check the DIMM
connector. If the connector contains any foreign material or is damaged, replace the system
board.
7. (Trained service technician only) Remove the affected microprocessor and check the
microprocessor socket pins for any damaged pins. If a damage is found, replace the system
board.
8. (Trained service technician only) If the problem is related to microprocessor socket pins, replace
the system board.

• 806f030c-2018ffff : Scrub Failure for [PhysicalMemoryElementName] on Subsystem

[MemoryElementName]. (DIMM 24)
This message is for the use case when an implementation has detected a Memory Scrub failure.
May also be shown as 806f030c2018ffff or 0x806f030c2018ffff

Severity
Error
Serviceable
Yes
Automatically notify support
No
Alert Category
Critical - Memory
SNMP Trap ID
41
CIM Information
Prefix: PLAT ID: 0136
User Response
Note: Each time you install or remove a DIMM, you must disconnect the server from the power
source; then, wait 10 seconds before restarting the server.
1. Refer to TIP H212293 for minimum code level.

506 Lenovo System x3550 M5 Installation and Service Guide

 2. Check the Lenovo support website for an applicable retain tip or firmware update that applies to
this memory error.
3. Make sure that the DIMMs are firmly seated and no foreign material is found in the DIMM
connector. Then, retry with the same DIMM.
4. If the problem is related to a DIMM, replace the failing DIMM indicated by the error LEDs.
5. If the problem occurs on the same DIMM connector, swap the affected DIMMs (as indicated by
the error LEDs on the system board or the event logs) to a different memory channel or
microprocessor.
6. (Trained technician only) If the problem occurs on the same DIMM connector, check the DIMM
connector. If the connector contains any foreign material or is damaged, replace the system
board.
7. (Trained service technician only) Remove the affected microprocessor and check the
microprocessor socket pins for any damaged pins. If a damage is found, replace the system
board.
8. (Trained service technician only) If the problem is related to microprocessor socket pins, replace
the system board.

• 806f030c-2581ffff : Scrub Failure for [PhysicalMemoryElementName] on Subsystem

[MemoryElementName]. (All DIMMS)
This message is for the use case when an implementation has detected a Memory Scrub failure.
May also be shown as 806f030c2581ffff or 0x806f030c2581ffff

Severity
Error
Serviceable
Yes
Automatically notify support
No
Alert Category
Critical - Memory
SNMP Trap ID
41
CIM Information
Prefix: PLAT ID: 0136
User Response
Note: Each time you install or remove a DIMM, you must disconnect the server from the power
source; then, wait 10 seconds before restarting the server.
1. Refer to TIP H212293 for minimum code level.
2. Check the Lenovo support website for an applicable retain tip or firmware update that applies to
this memory error.
3. Manually re-enable all affected DIMMs.
4. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs)
to a different memory channel or microprocessor.
5. If the problem follows the DIMM, replace the failing DIMM.
6. (Trained technician only) If the problem occurs on the same DIMM connector, check the DIMM
connector. If the connector contains any foreign material or is damaged, replace the system
board.

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 507

 7. (Trained technician only) Remove the affected microprocessor and check the microprocessor
socket pins for any damaged pins. If a damage is found, replace the system board.
8. (Trained technician only) Replace the affected microprocessor.
One of the DIMMs :

• 806f030d-0400ffff : Hot Spare enabled for [ComputerSystemElementName]. (Drive 0)

This message is for the use case when an implementation has detected a Hot Spare has been Enabled.
May also be shown as 806f030d0400ffff or 0x806f030d0400ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID

CIM Information
Prefix: PLAT ID: 0170
User Response
No action; information only.

• 806f030d-0401ffff : Hot Spare enabled for [ComputerSystemElementName]. (Drive 1)

This message is for the use case when an implementation has detected a Hot Spare has been Enabled.
May also be shown as 806f030d0401ffff or 0x806f030d0401ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID

CIM Information
Prefix: PLAT ID: 0170
User Response
No action; information only.

• 806f030d-0402ffff : Hot Spare enabled for [ComputerSystemElementName]. (Drive 2)

This message is for the use case when an implementation has detected a Hot Spare has been Enabled.

508 Lenovo System x3550 M5 Installation and Service Guide

 May also be shown as 806f030d0402ffff or 0x806f030d0402ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID

CIM Information
Prefix: PLAT ID: 0170
User Response
No action; information only.

• 806f030d-0403ffff : Hot Spare enabled for [ComputerSystemElementName]. (Drive 3)

This message is for the use case when an implementation has detected a Hot Spare has been Enabled.
May also be shown as 806f030d0403ffff or 0x806f030d0403ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID

CIM Information
Prefix: PLAT ID: 0170
User Response
No action; information only.

• 806f030d-0404ffff : Hot Spare enabled for [ComputerSystemElementName]. (Drive 4)

This message is for the use case when an implementation has detected a Hot Spare has been Enabled.
May also be shown as 806f030d0404ffff or 0x806f030d0404ffff

Severity
Info
Serviceable
No
Automatically notify support
No

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 509

 Alert Category
System - Other
SNMP Trap ID

CIM Information
Prefix: PLAT ID: 0170
User Response
No action; information only.

• 806f030d-0405ffff : Hot Spare enabled for [ComputerSystemElementName]. (Drive 5)

This message is for the use case when an implementation has detected a Hot Spare has been Enabled.
May also be shown as 806f030d0405ffff or 0x806f030d0405ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID

CIM Information
Prefix: PLAT ID: 0170
User Response
No action; information only.

• 806f030d-0406ffff : Hot Spare enabled for [ComputerSystemElementName]. (Drive 6)

This message is for the use case when an implementation has detected a Hot Spare has been Enabled.
May also be shown as 806f030d0406ffff or 0x806f030d0406ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID

CIM Information
Prefix: PLAT ID: 0170
User Response
No action; information only.

510 Lenovo System x3550 M5 Installation and Service Guide

• 806f030d-0407ffff : Hot Spare enabled for [ComputerSystemElementName]. (Drive 7)
This message is for the use case when an implementation has detected a Hot Spare has been Enabled.
May also be shown as 806f030d0407ffff or 0x806f030d0407ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID

CIM Information
Prefix: PLAT ID: 0170
User Response
No action; information only.

• 806f030d-0408ffff : Hot Spare enabled for [ComputerSystemElementName]. (Drive 8)

This message is for the use case when an implementation has detected a Hot Spare has been Enabled.
May also be shown as 806f030d0408ffff or 0x806f030d0408ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID

CIM Information
Prefix: PLAT ID: 0170
User Response
No action; information only.

• 806f030d-0409ffff : Hot Spare enabled for [ComputerSystemElementName]. (Drive 9)

This message is for the use case when an implementation has detected a Hot Spare has been Enabled.
May also be shown as 806f030d0409ffff or 0x806f030d0409ffff

Severity
Info
Serviceable
No

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 511

 Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID

CIM Information
Prefix: PLAT ID: 0170
User Response
No action; information only.

• 806f030d-040affff : Hot Spare enabled for [ComputerSystemElementName]. (Drive 10)

This message is for the use case when an implementation has detected a Hot Spare has been Enabled.
May also be shown as 806f030d040affff or 0x806f030d040affff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID

CIM Information
Prefix: PLAT ID: 0170
User Response
No action; information only.

• 806f030d-040bffff : Hot Spare enabled for [ComputerSystemElementName]. (Drive 11)

This message is for the use case when an implementation has detected a Hot Spare has been Enabled.
May also be shown as 806f030d040bffff or 0x806f030d040bffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID

CIM Information
Prefix: PLAT ID: 0170

512 Lenovo System x3550 M5 Installation and Service Guide

 User Response
No action; information only.

• 806f030d-040cffff : Hot Spare enabled for [ComputerSystemElementName]. (Drive 12)

This message is for the use case when an implementation has detected a Hot Spare has been Enabled.
May also be shown as 806f030d040cffff or 0x806f030d040cffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID

CIM Information
Prefix: PLAT ID: 0170
User Response
No action; information only.

• 806f030d-040dffff : Hot Spare enabled for [ComputerSystemElementName]. (Drive 13)

This message is for the use case when an implementation has detected a Hot Spare has been Enabled.
May also be shown as 806f030d040dffff or 0x806f030d040dffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID

CIM Information
Prefix: PLAT ID: 0170
User Response
No action; information only.

• 806f0313-1701ffff : A software NMI has occurred on system [ComputerSystemElementName]. (NMI

State)
This message is for the use case when an implementation has detected a Software NMI.
May also be shown as 806f03131701ffff or 0x806f03131701ffff

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 513

 Severity
Error
Serviceable
Yes
Automatically notify support
No
Alert Category
Critical - Other
SNMP Trap ID
50
CIM Information
Prefix: PLAT ID: 0228
User Response
1. Check the device driver.
2. Reinstall the device driver.
3. Update all device drivers to the latest level.
4. Update the firmware (UEFI and IMM).

• 806f0323-2101ffff : Power cycle of system [ComputerSystemElementName] initiated by watchdog

[WatchdogElementName]. (IPMI Watchdog)
This message is for the use case when an implementation has detected a Power Cycle by Watchdog
occurred.
May also be shown as 806f03232101ffff or 0x806f03232101ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID

CIM Information
Prefix: PLAT ID: 0374
User Response
No action; information only.

• 806f040c-2001ffff : [PhysicalMemoryElementName] Disabled on Subsystem

[MemoryElementName]. (DIMM 1)
This message is for the use case when an implementation has detected that Memory has been Disabled.
May also be shown as 806f040c2001ffff or 0x806f040c2001ffff

Severity
Info

514 Lenovo System x3550 M5 Installation and Service Guide

 Serviceable
No
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID

CIM Information
Prefix: PLAT ID: 0131
User Response
1. Make sure the DIMM is installed correctly.
2. If the DIMM was disabled because of a memory fault (memory uncorrectable error or memory
logging limit reached), follow the suggested actions for that error event and restart the server.
3. Check the Lenovo support website for an applicable retain tip or firmware update that applies to
this memory event. If no memory fault is recorded in the logs and no DIMM connector error LED
is lit, you can re-enable the DIMM through the Setup utility or the ToolsCenter Suite CLI.

• 806f040c-2002ffff : [PhysicalMemoryElementName] Disabled on Subsystem

[MemoryElementName]. (DIMM 2)
This message is for the use case when an implementation has detected that Memory has been Disabled.
May also be shown as 806f040c2002ffff or 0x806f040c2002ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID

CIM Information
Prefix: PLAT ID: 0131
User Response
1. Make sure the DIMM is installed correctly.
2. If the DIMM was disabled because of a memory fault (memory uncorrectable error or memory
logging limit reached), follow the suggested actions for that error event and restart the server.
3. Check the Lenovo support website for an applicable retain tip or firmware update that applies to
this memory event. If no memory fault is recorded in the logs and no DIMM connector error LED
is lit, you can re-enable the DIMM through the Setup utility or the ToolsCenter Suite CLI.

• 806f040c-2003ffff : [PhysicalMemoryElementName] Disabled on Subsystem

[MemoryElementName]. (DIMM 3)
This message is for the use case when an implementation has detected that Memory has been Disabled.

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 515

 May also be shown as 806f040c2003ffff or 0x806f040c2003ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID

CIM Information
Prefix: PLAT ID: 0131
User Response
1. Make sure the DIMM is installed correctly.
2. If the DIMM was disabled because of a memory fault (memory uncorrectable error or memory
logging limit reached), follow the suggested actions for that error event and restart the server.
3. Check the Lenovo support website for an applicable retain tip or firmware update that applies to
this memory event. If no memory fault is recorded in the logs and no DIMM connector error LED
is lit, you can re-enable the DIMM through the Setup utility or the ToolsCenter Suite CLI.

• 806f040c-2004ffff : [PhysicalMemoryElementName] Disabled on Subsystem

[MemoryElementName]. (DIMM 4)
This message is for the use case when an implementation has detected that Memory has been Disabled.
May also be shown as 806f040c2004ffff or 0x806f040c2004ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID

CIM Information
Prefix: PLAT ID: 0131
User Response
1. Make sure the DIMM is installed correctly.
2. If the DIMM was disabled because of a memory fault (memory uncorrectable error or memory
logging limit reached), follow the suggested actions for that error event and restart the server.
3. Check the Lenovo support website for an applicable retain tip or firmware update that applies to
this memory event. If no memory fault is recorded in the logs and no DIMM connector error LED
is lit, you can re-enable the DIMM through the Setup utility or the ToolsCenter Suite CLI.

516 Lenovo System x3550 M5 Installation and Service Guide

• 806f040c-2005ffff : [PhysicalMemoryElementName] Disabled on Subsystem
[MemoryElementName]. (DIMM 5)
This message is for the use case when an implementation has detected that Memory has been Disabled.
May also be shown as 806f040c2005ffff or 0x806f040c2005ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID

CIM Information
Prefix: PLAT ID: 0131
User Response
1. Make sure the DIMM is installed correctly.
2. If the DIMM was disabled because of a memory fault (memory uncorrectable error or memory
logging limit reached), follow the suggested actions for that error event and restart the server.
3. Check the Lenovo support website for an applicable retain tip or firmware update that applies to
this memory event. If no memory fault is recorded in the logs and no DIMM connector error LED
is lit, you can re-enable the DIMM through the Setup utility or the ToolsCenter Suite CLI.

• 806f040c-2006ffff : [PhysicalMemoryElementName] Disabled on Subsystem

[MemoryElementName]. (DIMM 6)
This message is for the use case when an implementation has detected that Memory has been Disabled.
May also be shown as 806f040c2006ffff or 0x806f040c2006ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID

CIM Information
Prefix: PLAT ID: 0131
User Response
1. Make sure the DIMM is installed correctly.

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 517

 2. If the DIMM was disabled because of a memory fault (memory uncorrectable error or memory
logging limit reached), follow the suggested actions for that error event and restart the server.
3. Check the Lenovo support website for an applicable retain tip or firmware update that applies to
this memory event. If no memory fault is recorded in the logs and no DIMM connector error LED
is lit, you can re-enable the DIMM through the Setup utility or the ToolsCenter Suite CLI.

• 806f040c-2007ffff : [PhysicalMemoryElementName] Disabled on Subsystem

[MemoryElementName]. (DIMM 7)
This message is for the use case when an implementation has detected that Memory has been Disabled.
May also be shown as 806f040c2007ffff or 0x806f040c2007ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID

CIM Information
Prefix: PLAT ID: 0131
User Response
1. Make sure the DIMM is installed correctly.
2. If the DIMM was disabled because of a memory fault (memory uncorrectable error or memory
logging limit reached), follow the suggested actions for that error event and restart the server.
3. Check the Lenovo support website for an applicable retain tip or firmware update that applies to
this memory event. If no memory fault is recorded in the logs and no DIMM connector error LED
is lit, you can re-enable the DIMM through the Setup utility or the ToolsCenter Suite CLI.

• 806f040c-2008ffff : [PhysicalMemoryElementName] Disabled on Subsystem

[MemoryElementName]. (DIMM 8)
This message is for the use case when an implementation has detected that Memory has been Disabled.
May also be shown as 806f040c2008ffff or 0x806f040c2008ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID

518 Lenovo System x3550 M5 Installation and Service Guide

 CIM Information
Prefix: PLAT ID: 0131
User Response
1. Make sure the DIMM is installed correctly.
2. If the DIMM was disabled because of a memory fault (memory uncorrectable error or memory
logging limit reached), follow the suggested actions for that error event and restart the server.
3. Check the Lenovo support website for an applicable retain tip or firmware update that applies to
this memory event. If no memory fault is recorded in the logs and no DIMM connector error LED
is lit, you can re-enable the DIMM through the Setup utility or the ToolsCenter Suite CLI.

• 806f040c-2009ffff : [PhysicalMemoryElementName] Disabled on Subsystem

[MemoryElementName]. (DIMM 9)
This message is for the use case when an implementation has detected that Memory has been Disabled.
May also be shown as 806f040c2009ffff or 0x806f040c2009ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID

CIM Information
Prefix: PLAT ID: 0131
User Response
1. Make sure the DIMM is installed correctly.
2. If the DIMM was disabled because of a memory fault (memory uncorrectable error or memory
logging limit reached), follow the suggested actions for that error event and restart the server.
3. Check the Lenovo support website for an applicable retain tip or firmware update that applies to
this memory event. If no memory fault is recorded in the logs and no DIMM connector error LED
is lit, you can re-enable the DIMM through the Setup utility or the ToolsCenter Suite CLI.

• 806f040c-200affff : [PhysicalMemoryElementName] Disabled on Subsystem

[MemoryElementName]. (DIMM 10)
This message is for the use case when an implementation has detected that Memory has been Disabled.
May also be shown as 806f040c200affff or 0x806f040c200affff

Severity
Info
Serviceable
No
Automatically notify support
No

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 519

 Alert Category
System - Other
SNMP Trap ID

CIM Information
Prefix: PLAT ID: 0131
User Response
1. Make sure the DIMM is installed correctly.
2. If the DIMM was disabled because of a memory fault (memory uncorrectable error or memory
logging limit reached), follow the suggested actions for that error event and restart the server.
3. Check the Lenovo support website for an applicable retain tip or firmware update that applies to
this memory event. If no memory fault is recorded in the logs and no DIMM connector error LED
is lit, you can re-enable the DIMM through the Setup utility or the ToolsCenter Suite CLI.

• 806f040c-200bffff : [PhysicalMemoryElementName] Disabled on Subsystem

[MemoryElementName]. (DIMM 11)
This message is for the use case when an implementation has detected that Memory has been Disabled.
May also be shown as 806f040c200bffff or 0x806f040c200bffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID

CIM Information
Prefix: PLAT ID: 0131
User Response
1. Make sure the DIMM is installed correctly.
2. If the DIMM was disabled because of a memory fault (memory uncorrectable error or memory
logging limit reached), follow the suggested actions for that error event and restart the server.
3. Check the Lenovo support website for an applicable retain tip or firmware update that applies to
this memory event. If no memory fault is recorded in the logs and no DIMM connector error LED
is lit, you can re-enable the DIMM through the Setup utility or the ToolsCenter Suite CLI.

• 806f040c-200cffff : [PhysicalMemoryElementName] Disabled on Subsystem

[MemoryElementName]. (DIMM 12)
This message is for the use case when an implementation has detected that Memory has been Disabled.
May also be shown as 806f040c200cffff or 0x806f040c200cffff

Severity
Info

520 Lenovo System x3550 M5 Installation and Service Guide

 Serviceable
No
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID

CIM Information
Prefix: PLAT ID: 0131
User Response
1. Make sure the DIMM is installed correctly.
2. If the DIMM was disabled because of a memory fault (memory uncorrectable error or memory
logging limit reached), follow the suggested actions for that error event and restart the server.
3. Check the Lenovo support website for an applicable retain tip or firmware update that applies to
this memory event. If no memory fault is recorded in the logs and no DIMM connector error LED
is lit, you can re-enable the DIMM through the Setup utility or the ToolsCenter Suite CLI.

• 806f040c-200dffff : [PhysicalMemoryElementName] Disabled on Subsystem

[MemoryElementName]. (DIMM 13)
This message is for the use case when an implementation has detected that Memory has been Disabled.
May also be shown as 806f040c200dffff or 0x806f040c200dffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID

CIM Information
Prefix: PLAT ID: 0131
User Response
1. Make sure the DIMM is installed correctly.
2. If the DIMM was disabled because of a memory fault (memory uncorrectable error or memory
logging limit reached), follow the suggested actions for that error event and restart the server.
3. Check the Lenovo support website for an applicable retain tip or firmware update that applies to
this memory event. If no memory fault is recorded in the logs and no DIMM connector error LED
is lit, you can re-enable the DIMM through the Setup utility or the ToolsCenter Suite CLI.

• 806f040c-200effff : [PhysicalMemoryElementName] Disabled on Subsystem

[MemoryElementName]. (DIMM 14)
This message is for the use case when an implementation has detected that Memory has been Disabled.

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 521

 May also be shown as 806f040c200effff or 0x806f040c200effff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID

CIM Information
Prefix: PLAT ID: 0131
User Response
1. Make sure the DIMM is installed correctly.
2. If the DIMM was disabled because of a memory fault (memory uncorrectable error or memory
logging limit reached), follow the suggested actions for that error event and restart the server.
3. Check the Lenovo support website for an applicable retain tip or firmware update that applies to
this memory event. If no memory fault is recorded in the logs and no DIMM connector error LED
is lit, you can re-enable the DIMM through the Setup utility or the ToolsCenter Suite CLI.

• 806f040c-200fffff : [PhysicalMemoryElementName] Disabled on Subsystem

[MemoryElementName]. (DIMM 15)
This message is for the use case when an implementation has detected that Memory has been Disabled.
May also be shown as 806f040c200fffff or 0x806f040c200fffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID

CIM Information
Prefix: PLAT ID: 0131
User Response
1. Make sure the DIMM is installed correctly.
2. If the DIMM was disabled because of a memory fault (memory uncorrectable error or memory
logging limit reached), follow the suggested actions for that error event and restart the server.
3. Check the Lenovo support website for an applicable retain tip or firmware update that applies to
this memory event. If no memory fault is recorded in the logs and no DIMM connector error LED
is lit, you can re-enable the DIMM through the Setup utility or the ToolsCenter Suite CLI.

522 Lenovo System x3550 M5 Installation and Service Guide

• 806f040c-2010ffff : [PhysicalMemoryElementName] Disabled on Subsystem
[MemoryElementName]. (DIMM 16)
This message is for the use case when an implementation has detected that Memory has been Disabled.
May also be shown as 806f040c2010ffff or 0x806f040c2010ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID

CIM Information
Prefix: PLAT ID: 0131
User Response
1. Make sure the DIMM is installed correctly.
2. If the DIMM was disabled because of a memory fault (memory uncorrectable error or memory
logging limit reached), follow the suggested actions for that error event and restart the server.
3. Check the Lenovo support website for an applicable retain tip or firmware update that applies to
this memory event. If no memory fault is recorded in the logs and no DIMM connector error LED
is lit, you can re-enable the DIMM through the Setup utility or the ToolsCenter Suite CLI.

• 806f040c-2011ffff : [PhysicalMemoryElementName] Disabled on Subsystem

[MemoryElementName]. (DIMM 17)
This message is for the use case when an implementation has detected that Memory has been Disabled.
May also be shown as 806f040c2011ffff or 0x806f040c2011ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID

CIM Information
Prefix: PLAT ID: 0131
User Response
1. Make sure the DIMM is installed correctly.

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 523

 2. If the DIMM was disabled because of a memory fault (memory uncorrectable error or memory
logging limit reached), follow the suggested actions for that error event and restart the server.
3. Check the Lenovo support website for an applicable retain tip or firmware update that applies to
this memory event. If no memory fault is recorded in the logs and no DIMM connector error LED
is lit, you can re-enable the DIMM through the Setup utility or the ToolsCenter Suite CLI.

• 806f040c-2012ffff : [PhysicalMemoryElementName] Disabled on Subsystem

[MemoryElementName]. (DIMM 18)
This message is for the use case when an implementation has detected that Memory has been Disabled.
May also be shown as 806f040c2012ffff or 0x806f040c2012ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID

CIM Information
Prefix: PLAT ID: 0131
User Response
1. Make sure the DIMM is installed correctly.
2. If the DIMM was disabled because of a memory fault (memory uncorrectable error or memory
logging limit reached), follow the suggested actions for that error event and restart the server.
3. Check the Lenovo support website for an applicable retain tip or firmware update that applies to
this memory event. If no memory fault is recorded in the logs and no DIMM connector error LED
is lit, you can re-enable the DIMM through the Setup utility or the ToolsCenter Suite CLI.

• 806f040c-2013ffff : [PhysicalMemoryElementName] Disabled on Subsystem

[MemoryElementName]. (DIMM 19)
This message is for the use case when an implementation has detected that Memory has been Disabled.
May also be shown as 806f040c2013ffff or 0x806f040c2013ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID

524 Lenovo System x3550 M5 Installation and Service Guide

 CIM Information
Prefix: PLAT ID: 0131
User Response
1. Make sure the DIMM is installed correctly.
2. If the DIMM was disabled because of a memory fault (memory uncorrectable error or memory
logging limit reached), follow the suggested actions for that error event and restart the server.
3. Check the Lenovo support website for an applicable retain tip or firmware update that applies to
this memory event. If no memory fault is recorded in the logs and no DIMM connector error LED
is lit, you can re-enable the DIMM through the Setup utility or the ToolsCenter Suite CLI.

• 806f040c-2014ffff : [PhysicalMemoryElementName] Disabled on Subsystem

[MemoryElementName]. (DIMM 20)
This message is for the use case when an implementation has detected that Memory has been Disabled.
May also be shown as 806f040c2014ffff or 0x806f040c2014ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID

CIM Information
Prefix: PLAT ID: 0131
User Response
1. Make sure the DIMM is installed correctly.
2. If the DIMM was disabled because of a memory fault (memory uncorrectable error or memory
logging limit reached), follow the suggested actions for that error event and restart the server.
3. Check the Lenovo support website for an applicable retain tip or firmware update that applies to
this memory event. If no memory fault is recorded in the logs and no DIMM connector error LED
is lit, you can re-enable the DIMM through the Setup utility or the ToolsCenter Suite CLI.

• 806f040c-2015ffff : [PhysicalMemoryElementName] Disabled on Subsystem

[MemoryElementName]. (DIMM 21)
This message is for the use case when an implementation has detected that Memory has been Disabled.
May also be shown as 806f040c2015ffff or 0x806f040c2015ffff

Severity
Info
Serviceable
No
Automatically notify support
No

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 525

 Alert Category
System - Other
SNMP Trap ID

CIM Information
Prefix: PLAT ID: 0131
User Response
1. Make sure the DIMM is installed correctly.
2. If the DIMM was disabled because of a memory fault (memory uncorrectable error or memory
logging limit reached), follow the suggested actions for that error event and restart the server.
3. Check the Lenovo support website for an applicable retain tip or firmware update that applies to
this memory event. If no memory fault is recorded in the logs and no DIMM connector error LED
is lit, you can re-enable the DIMM through the Setup utility or the ToolsCenter Suite CLI.

• 806f040c-2016ffff : [PhysicalMemoryElementName] Disabled on Subsystem

[MemoryElementName]. (DIMM 22)
This message is for the use case when an implementation has detected that Memory has been Disabled.
May also be shown as 806f040c2016ffff or 0x806f040c2016ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID

CIM Information
Prefix: PLAT ID: 0131
User Response
1. Make sure the DIMM is installed correctly.
2. If the DIMM was disabled because of a memory fault (memory uncorrectable error or memory
logging limit reached), follow the suggested actions for that error event and restart the server.
3. Check the Lenovo support website for an applicable retain tip or firmware update that applies to
this memory event. If no memory fault is recorded in the logs and no DIMM connector error LED
is lit, you can re-enable the DIMM through the Setup utility or the ToolsCenter Suite CLI.

• 806f040c-2017ffff : [PhysicalMemoryElementName] Disabled on Subsystem

[MemoryElementName]. (DIMM 23)
This message is for the use case when an implementation has detected that Memory has been Disabled.
May also be shown as 806f040c2017ffff or 0x806f040c2017ffff

Severity
Info

526 Lenovo System x3550 M5 Installation and Service Guide

 Serviceable
No
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID

CIM Information
Prefix: PLAT ID: 0131
User Response
1. Make sure the DIMM is installed correctly.
2. If the DIMM was disabled because of a memory fault (memory uncorrectable error or memory
logging limit reached), follow the suggested actions for that error event and restart the server.
3. Check the Lenovo support website for an applicable retain tip or firmware update that applies to
this memory event. If no memory fault is recorded in the logs and no DIMM connector error LED
is lit, you can re-enable the DIMM through the Setup utility or the ToolsCenter Suite CLI.

• 806f040c-2018ffff : [PhysicalMemoryElementName] Disabled on Subsystem

[MemoryElementName]. (DIMM 24)
This message is for the use case when an implementation has detected that Memory has been Disabled.
May also be shown as 806f040c2018ffff or 0x806f040c2018ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID

CIM Information
Prefix: PLAT ID: 0131
User Response
1. Make sure the DIMM is installed correctly.
2. If the DIMM was disabled because of a memory fault (memory uncorrectable error or memory
logging limit reached), follow the suggested actions for that error event and restart the server.
3. Check the Lenovo support website for an applicable retain tip or firmware update that applies to
this memory event. If no memory fault is recorded in the logs and no DIMM connector error LED
is lit, you can re-enable the DIMM through the Setup utility or the ToolsCenter Suite CLI.

• 806f040c-2581ffff : [PhysicalMemoryElementName] Disabled on Subsystem

[MemoryElementName]. (All DIMMS)
This message is for the use case when an implementation has detected that Memory has been Disabled.

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 527

 May also be shown as 806f040c2581ffff or 0x806f040c2581ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID

CIM Information
Prefix: PLAT ID: 0131
User Response
1. Make sure the DIMM is installed correctly.
2. If the DIMM was disabled because of a memory fault (memory uncorrectable error or memory
logging limit reached), follow the suggested actions for that error event and restart the server.
3. Check the Lenovo support website for an applicable retain tip or firmware update that applies to
this memory event. If no memory fault is recorded in the logs and no DIMM connector error LED
is lit, you can re-enable the DIMM through the Setup utility or the ToolsCenter Suite CLI. One of
the DIMMs :

• 806f0413-2582ffff : A PCI PERR has occurred on system [ComputerSystemElementName]. (PCIs)

This message is for the use case when an implementation has detected a PCI PERR.
May also be shown as 806f04132582ffff or 0x806f04132582ffff

Severity
Error
Serviceable
Yes
Automatically notify support
No
Alert Category
Critical - Other
SNMP Trap ID
50
CIM Information
Prefix: PLAT ID: 0232
User Response
1. Check the PCI LED.
2. Reseat the affected adapters and riser cards.
3. Update the server firmware (UEFI and IMM) and adapter firmware. Important: Some cluster
solutions require specific code levels or coordinated code updates. If the device is part of a
cluster solution, verify that the latest level of code is supported for the cluster solution before you
update the code.

528 Lenovo System x3550 M5 Installation and Service Guide

 4. Remove both adapters.
5. Replace the PCIe adapters.
6. Replace the riser card.

• 806f0507-0301ffff : [ProcessorElementName] has a Configuration Mismatch. (CPU 1)

This message is for the use case when an implementation has detected a Processor Configuration
Mismatch has occurred.
May also be shown as 806f05070301ffff or 0x806f05070301ffff

Severity
Error
Serviceable
Yes
Automatically notify support
No
Alert Category
Critical - CPU
SNMP Trap ID
40
CIM Information
Prefix: PLAT ID: 0062
User Response
1. Check the CPU LED. See more information about the CPU LED in Light path diagnostics.
2. Check for a server firmware update. Important: Some cluster solutions require specific code
levels or coordinated code updates. If the device is part of a cluster solution, verify that the latest
level of code is supported for the cluster solution before you update the code.
3. Make sure that the installed microprocessors are compatible with each other.
4. (Trained technician only) Reseat microprocessor n.
5. (Trained technician only) Replace microprocessor n. (n = microprocessor number)

• 806f0507-0302ffff : [ProcessorElementName] has a Configuration Mismatch. (CPU 2)

This message is for the use case when an implementation has detected a Processor Configuration
Mismatch has occurred.
May also be shown as 806f05070302ffff or 0x806f05070302ffff

Severity
Error
Serviceable
Yes
Automatically notify support
No
Alert Category
Critical - CPU
SNMP Trap ID
40

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 529

 CIM Information
Prefix: PLAT ID: 0062
User Response
1. Check the CPU LED. See more information about the CPU LED in Light path diagnostics.
2. Check for a server firmware update. Important: Some cluster solutions require specific code
levels or coordinated code updates. If the device is part of a cluster solution, verify that the latest
level of code is supported for the cluster solution before you update the code.
3. Make sure that the installed microprocessors are compatible with each other.
4. (Trained technician only) Reseat microprocessor n.
5. (Trained technician only) Replace microprocessor n. (n = microprocessor number)

• 806f0507-2584ffff : [ProcessorElementName] has a Configuration Mismatch. (All CPUs)

This message is for the use case when an implementation has detected a Processor Configuration
Mismatch has occurred.
May also be shown as 806f05072584ffff or 0x806f05072584ffff

Severity
Error
Serviceable
Yes
Automatically notify support
No
Alert Category
Critical - CPU
SNMP Trap ID
40
CIM Information
Prefix: PLAT ID: 0062
User Response
1. Check the CPU LED. See more information about the CPU LED in Light path diagnostics.
2. Check for a server firmware update. Important: Some cluster solutions require specific code
levels or coordinated code updates. If the device is part of a cluster solution, verify that the latest
level of code is supported for the cluster solution before you update the code.
3. Make sure that the installed microprocessors are compatible with each other.
4. (Trained technician only) Reseat microprocessor n.
5. (Trained technician only) Replace microprocessor n. (n = microprocessor number) One of the
CPUs :

• 806f050c-2001ffff : Memory Logging Limit Reached for [PhysicalMemoryElementName] on

Subsystem [MemoryElementName]. (DIMM 1)
This message is for the use case when an implementation has detected that the Memory Logging Limit
has been Reached.
May also be shown as 806f050c2001ffff or 0x806f050c2001ffff

Severity
Warning

530 Lenovo System x3550 M5 Installation and Service Guide

 Serviceable
Yes
Automatically notify support
Yes
Alert Category
Warning - Memory
SNMP Trap ID
43
CIM Information
Prefix: PLAT ID: 0144
User Response
1. Refer to TIP H212293 for minimum code level.
2. Check the Lenovo support website for an applicable retain tip or firmware update that applies to
this memory error.
3. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs)
to a different memory channel or microprocessor.
4. If the error still occurs on the same DIMM, replace the affected DIMM.
5. (Trained technician only) If the problem occurs on the same DIMM connector, check the DIMM
connector. If the connector contains any foreign material or is damaged, replace the system
board.
6. (Trained technician only) Remove the affected microprocessor and check the microprocessor
socket pins for any damaged pins. If a damage is found, replace the system board.
7. (Trained technician only) Replace the affected microprocessor.

• 806f050c-2002ffff : Memory Logging Limit Reached for [PhysicalMemoryElementName] on

Subsystem [MemoryElementName]. (DIMM 2)
This message is for the use case when an implementation has detected that the Memory Logging Limit
has been Reached.
May also be shown as 806f050c2002ffff or 0x806f050c2002ffff

Severity
Warning
Serviceable
Yes
Automatically notify support
Yes
Alert Category
Warning - Memory
SNMP Trap ID
43
CIM Information
Prefix: PLAT ID: 0144
User Response
1. Refer to TIP H212293 for minimum code level.

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 531

 2. Check the Lenovo support website for an applicable retain tip or firmware update that applies to
this memory error.
3. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs)
to a different memory channel or microprocessor.
4. If the error still occurs on the same DIMM, replace the affected DIMM.
5. (Trained technician only) If the problem occurs on the same DIMM connector, check the DIMM
connector. If the connector contains any foreign material or is damaged, replace the system
board.
6. (Trained technician only) Remove the affected microprocessor and check the microprocessor
socket pins for any damaged pins. If a damage is found, replace the system board.
7. (Trained technician only) Replace the affected microprocessor.

• 806f050c-2003ffff : Memory Logging Limit Reached for [PhysicalMemoryElementName] on

Subsystem [MemoryElementName]. (DIMM 3)
This message is for the use case when an implementation has detected that the Memory Logging Limit
has been Reached.
May also be shown as 806f050c2003ffff or 0x806f050c2003ffff

Severity
Warning
Serviceable
Yes
Automatically notify support
Yes
Alert Category
Warning - Memory
SNMP Trap ID
43
CIM Information
Prefix: PLAT ID: 0144
User Response
1. Refer to TIP H212293 for minimum code level.
2. Check the Lenovo support website for an applicable retain tip or firmware update that applies to
this memory error.
3. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs)
to a different memory channel or microprocessor.
4. If the error still occurs on the same DIMM, replace the affected DIMM.
5. (Trained technician only) If the problem occurs on the same DIMM connector, check the DIMM
connector. If the connector contains any foreign material or is damaged, replace the system
board.
6. (Trained technician only) Remove the affected microprocessor and check the microprocessor
socket pins for any damaged pins. If a damage is found, replace the system board.
7. (Trained technician only) Replace the affected microprocessor.

• 806f050c-2004ffff : Memory Logging Limit Reached for [PhysicalMemoryElementName] on

Subsystem [MemoryElementName]. (DIMM 4)

532 Lenovo System x3550 M5 Installation and Service Guide

 This message is for the use case when an implementation has detected that the Memory Logging Limit
has been Reached.
May also be shown as 806f050c2004ffff or 0x806f050c2004ffff

Severity
Warning
Serviceable
Yes
Automatically notify support
Yes
Alert Category
Warning - Memory
SNMP Trap ID
43
CIM Information
Prefix: PLAT ID: 0144
User Response
1. Refer to TIP H212293 for minimum code level.
2. Check the Lenovo support website for an applicable retain tip or firmware update that applies to
this memory error.
3. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs)
to a different memory channel or microprocessor.
4. If the error still occurs on the same DIMM, replace the affected DIMM.
5. (Trained technician only) If the problem occurs on the same DIMM connector, check the DIMM
connector. If the connector contains any foreign material or is damaged, replace the system
board.
6. (Trained technician only) Remove the affected microprocessor and check the microprocessor
socket pins for any damaged pins. If a damage is found, replace the system board.
7. (Trained technician only) Replace the affected microprocessor.

• 806f050c-2005ffff : Memory Logging Limit Reached for [PhysicalMemoryElementName] on

Subsystem [MemoryElementName]. (DIMM 5)
This message is for the use case when an implementation has detected that the Memory Logging Limit
has been Reached.
May also be shown as 806f050c2005ffff or 0x806f050c2005ffff

Severity
Warning
Serviceable
Yes
Automatically notify support
Yes
Alert Category
Warning - Memory
SNMP Trap ID
43

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 533

 CIM Information
Prefix: PLAT ID: 0144
User Response
1. Refer to TIP H212293 for minimum code level.
2. Check the Lenovo support website for an applicable retain tip or firmware update that applies to
this memory error.
3. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs)
to a different memory channel or microprocessor.
4. If the error still occurs on the same DIMM, replace the affected DIMM.
5. (Trained technician only) If the problem occurs on the same DIMM connector, check the DIMM
connector. If the connector contains any foreign material or is damaged, replace the system
board.
6. (Trained technician only) Remove the affected microprocessor and check the microprocessor
socket pins for any damaged pins. If a damage is found, replace the system board.
7. (Trained technician only) Replace the affected microprocessor.

• 806f050c-2006ffff : Memory Logging Limit Reached for [PhysicalMemoryElementName] on

Subsystem [MemoryElementName]. (DIMM 6)
This message is for the use case when an implementation has detected that the Memory Logging Limit
has been Reached.
May also be shown as 806f050c2006ffff or 0x806f050c2006ffff

Severity
Warning
Serviceable
Yes
Automatically notify support
Yes
Alert Category
Warning - Memory
SNMP Trap ID
43
CIM Information
Prefix: PLAT ID: 0144
User Response
1. Refer to TIP H212293 for minimum code level.
2. Check the Lenovo support website for an applicable retain tip or firmware update that applies to
this memory error.
3. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs)
to a different memory channel or microprocessor.
4. If the error still occurs on the same DIMM, replace the affected DIMM.
5. (Trained technician only) If the problem occurs on the same DIMM connector, check the DIMM
connector. If the connector contains any foreign material or is damaged, replace the system
board.
6. (Trained technician only) Remove the affected microprocessor and check the microprocessor
socket pins for any damaged pins. If a damage is found, replace the system board.

534 Lenovo System x3550 M5 Installation and Service Guide

 7. (Trained technician only) Replace the affected microprocessor.

• 806f050c-2007ffff : Memory Logging Limit Reached for [PhysicalMemoryElementName] on

Subsystem [MemoryElementName]. (DIMM 7)
This message is for the use case when an implementation has detected that the Memory Logging Limit
has been Reached.
May also be shown as 806f050c2007ffff or 0x806f050c2007ffff

Severity
Warning
Serviceable
Yes
Automatically notify support
Yes
Alert Category
Warning - Memory
SNMP Trap ID
43
CIM Information
Prefix: PLAT ID: 0144
User Response
1. Refer to TIP H212293 for minimum code level.
2. Check the Lenovo support website for an applicable retain tip or firmware update that applies to
this memory error.
3. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs)
to a different memory channel or microprocessor.
4. If the error still occurs on the same DIMM, replace the affected DIMM.
5. (Trained technician only) If the problem occurs on the same DIMM connector, check the DIMM
connector. If the connector contains any foreign material or is damaged, replace the system
board.
6. (Trained technician only) Remove the affected microprocessor and check the microprocessor
socket pins for any damaged pins. If a damage is found, replace the system board.
7. (Trained technician only) Replace the affected microprocessor.

• 806f050c-2008ffff : Memory Logging Limit Reached for [PhysicalMemoryElementName] on

Subsystem [MemoryElementName]. (DIMM 8)
This message is for the use case when an implementation has detected that the Memory Logging Limit
has been Reached.
May also be shown as 806f050c2008ffff or 0x806f050c2008ffff

Severity
Warning
Serviceable
Yes
Automatically notify support
Yes

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 535

 Alert Category
Warning - Memory
SNMP Trap ID
43
CIM Information
Prefix: PLAT ID: 0144
User Response
1. Refer to TIP H212293 for minimum code level.
2. Check the Lenovo support website for an applicable retain tip or firmware update that applies to
this memory error.
3. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs)
to a different memory channel or microprocessor.
4. If the error still occurs on the same DIMM, replace the affected DIMM.
5. (Trained technician only) If the problem occurs on the same DIMM connector, check the DIMM
connector. If the connector contains any foreign material or is damaged, replace the system
board.
6. (Trained technician only) Remove the affected microprocessor and check the microprocessor
socket pins for any damaged pins. If a damage is found, replace the system board.
7. (Trained technician only) Replace the affected microprocessor.

• 806f050c-2009ffff : Memory Logging Limit Reached for [PhysicalMemoryElementName] on

Subsystem [MemoryElementName]. (DIMM 9)
This message is for the use case when an implementation has detected that the Memory Logging Limit
has been Reached.
May also be shown as 806f050c2009ffff or 0x806f050c2009ffff

Severity
Warning
Serviceable
Yes
Automatically notify support
Yes
Alert Category
Warning - Memory
SNMP Trap ID
43
CIM Information
Prefix: PLAT ID: 0144
User Response
1. Refer to TIP H212293 for minimum code level.
2. Check the Lenovo support website for an applicable retain tip or firmware update that applies to
this memory error.
3. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs)
to a different memory channel or microprocessor.
4. If the error still occurs on the same DIMM, replace the affected DIMM.

536 Lenovo System x3550 M5 Installation and Service Guide

 5. (Trained technician only) If the problem occurs on the same DIMM connector, check the DIMM
connector. If the connector contains any foreign material or is damaged, replace the system
board.
6. (Trained technician only) Remove the affected microprocessor and check the microprocessor
socket pins for any damaged pins. If a damage is found, replace the system board.
7. (Trained technician only) Replace the affected microprocessor.

• 806f050c-200affff : Memory Logging Limit Reached for [PhysicalMemoryElementName] on

Subsystem [MemoryElementName]. (DIMM 10)
This message is for the use case when an implementation has detected that the Memory Logging Limit
has been Reached.
May also be shown as 806f050c200affff or 0x806f050c200affff

Severity
Warning
Serviceable
Yes
Automatically notify support
Yes
Alert Category
Warning - Memory
SNMP Trap ID
43
CIM Information
Prefix: PLAT ID: 0144
User Response
1. Refer to TIP H212293 for minimum code level.
2. Check the Lenovo support website for an applicable retain tip or firmware update that applies to
this memory error.
3. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs)
to a different memory channel or microprocessor.
4. If the error still occurs on the same DIMM, replace the affected DIMM.
5. (Trained technician only) If the problem occurs on the same DIMM connector, check the DIMM
connector. If the connector contains any foreign material or is damaged, replace the system
board.
6. (Trained technician only) Remove the affected microprocessor and check the microprocessor
socket pins for any damaged pins. If a damage is found, replace the system board.
7. (Trained technician only) Replace the affected microprocessor.

• 806f050c-200bffff : Memory Logging Limit Reached for [PhysicalMemoryElementName] on

Subsystem [MemoryElementName]. (DIMM 11)
This message is for the use case when an implementation has detected that the Memory Logging Limit
has been Reached.
May also be shown as 806f050c200bffff or 0x806f050c200bffff

Severity
Warning

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 537

 Serviceable
Yes
Automatically notify support
Yes
Alert Category
Warning - Memory
SNMP Trap ID
43
CIM Information
Prefix: PLAT ID: 0144
User Response
1. Refer to TIP H212293 for minimum code level.
2. Check the Lenovo support website for an applicable retain tip or firmware update that applies to
this memory error.
3. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs)
to a different memory channel or microprocessor.
4. If the error still occurs on the same DIMM, replace the affected DIMM.
5. (Trained technician only) If the problem occurs on the same DIMM connector, check the DIMM
connector. If the connector contains any foreign material or is damaged, replace the system
board.
6. (Trained technician only) Remove the affected microprocessor and check the microprocessor
socket pins for any damaged pins. If a damage is found, replace the system board.
7. (Trained technician only) Replace the affected microprocessor.

• 806f050c-200cffff : Memory Logging Limit Reached for [PhysicalMemoryElementName] on

Subsystem [MemoryElementName]. (DIMM 12)
This message is for the use case when an implementation has detected that the Memory Logging Limit
has been Reached.
May also be shown as 806f050c200cffff or 0x806f050c200cffff

Severity
Warning
Serviceable
Yes
Automatically notify support
Yes
Alert Category
Warning - Memory
SNMP Trap ID
43
CIM Information
Prefix: PLAT ID: 0144
User Response
1. Refer to TIP H212293 for minimum code level.

538 Lenovo System x3550 M5 Installation and Service Guide

 2. Check the Lenovo support website for an applicable retain tip or firmware update that applies to
this memory error.
3. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs)
to a different memory channel or microprocessor.
4. If the error still occurs on the same DIMM, replace the affected DIMM.
5. (Trained technician only) If the problem occurs on the same DIMM connector, check the DIMM
connector. If the connector contains any foreign material or is damaged, replace the system
board.
6. (Trained technician only) Remove the affected microprocessor and check the microprocessor
socket pins for any damaged pins. If a damage is found, replace the system board.
7. (Trained technician only) Replace the affected microprocessor.

• 806f050c-200dffff : Memory Logging Limit Reached for [PhysicalMemoryElementName] on

Subsystem [MemoryElementName]. (DIMM 13)
This message is for the use case when an implementation has detected that the Memory Logging Limit
has been Reached.
May also be shown as 806f050c200dffff or 0x806f050c200dffff

Severity
Warning
Serviceable
Yes
Automatically notify support
Yes
Alert Category
Warning - Memory
SNMP Trap ID
43
CIM Information
Prefix: PLAT ID: 0144
User Response
1. Refer to TIP H212293 for minimum code level.
2. Check the Lenovo support website for an applicable retain tip or firmware update that applies to
this memory error.
3. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs)
to a different memory channel or microprocessor.
4. If the error still occurs on the same DIMM, replace the affected DIMM.
5. (Trained technician only) If the problem occurs on the same DIMM connector, check the DIMM
connector. If the connector contains any foreign material or is damaged, replace the system
board.
6. (Trained technician only) Remove the affected microprocessor and check the microprocessor
socket pins for any damaged pins. If a damage is found, replace the system board.
7. (Trained technician only) Replace the affected microprocessor.

• 806f050c-200effff : Memory Logging Limit Reached for [PhysicalMemoryElementName] on

Subsystem [MemoryElementName]. (DIMM 14)

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 539

 This message is for the use case when an implementation has detected that the Memory Logging Limit
has been Reached.
May also be shown as 806f050c200effff or 0x806f050c200effff

Severity
Warning
Serviceable
Yes
Automatically notify support
Yes
Alert Category
Warning - Memory
SNMP Trap ID
43
CIM Information
Prefix: PLAT ID: 0144
User Response
1. Refer to TIP H212293 for minimum code level.
2. Check the Lenovo support website for an applicable retain tip or firmware update that applies to
this memory error.
3. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs)
to a different memory channel or microprocessor.
4. If the error still occurs on the same DIMM, replace the affected DIMM.
5. (Trained technician only) If the problem occurs on the same DIMM connector, check the DIMM
connector. If the connector contains any foreign material or is damaged, replace the system
board.
6. (Trained technician only) Remove the affected microprocessor and check the microprocessor
socket pins for any damaged pins. If a damage is found, replace the system board.
7. (Trained technician only) Replace the affected microprocessor.

• 806f050c-200fffff : Memory Logging Limit Reached for [PhysicalMemoryElementName] on

Subsystem [MemoryElementName]. (DIMM 15)
This message is for the use case when an implementation has detected that the Memory Logging Limit
has been Reached.
May also be shown as 806f050c200fffff or 0x806f050c200fffff

Severity
Warning
Serviceable
Yes
Automatically notify support
Yes
Alert Category
Warning - Memory
SNMP Trap ID
43

540 Lenovo System x3550 M5 Installation and Service Guide

 CIM Information
Prefix: PLAT ID: 0144
User Response
1. Refer to TIP H212293 for minimum code level.
2. Check the Lenovo support website for an applicable retain tip or firmware update that applies to
this memory error.
3. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs)
to a different memory channel or microprocessor.
4. If the error still occurs on the same DIMM, replace the affected DIMM.
5. (Trained technician only) If the problem occurs on the same DIMM connector, check the DIMM
connector. If the connector contains any foreign material or is damaged, replace the system
board.
6. (Trained technician only) Remove the affected microprocessor and check the microprocessor
socket pins for any damaged pins. If a damage is found, replace the system board.
7. (Trained technician only) Replace the affected microprocessor.

• 806f050c-2010ffff : Memory Logging Limit Reached for [PhysicalMemoryElementName] on

Subsystem [MemoryElementName]. (DIMM 16)
This message is for the use case when an implementation has detected that the Memory Logging Limit
has been Reached.
May also be shown as 806f050c2010ffff or 0x806f050c2010ffff

Severity
Warning
Serviceable
Yes
Automatically notify support
Yes
Alert Category
Warning - Memory
SNMP Trap ID
43
CIM Information
Prefix: PLAT ID: 0144
User Response
1. Refer to TIP H212293 for minimum code level.
2. Check the Lenovo support website for an applicable retain tip or firmware update that applies to
this memory error.
3. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs)
to a different memory channel or microprocessor.
4. If the error still occurs on the same DIMM, replace the affected DIMM.
5. (Trained technician only) If the problem occurs on the same DIMM connector, check the DIMM
connector. If the connector contains any foreign material or is damaged, replace the system
board.
6. (Trained technician only) Remove the affected microprocessor and check the microprocessor
socket pins for any damaged pins. If a damage is found, replace the system board.

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 541

 7. (Trained technician only) Replace the affected microprocessor.

• 806f050c-2011ffff : Memory Logging Limit Reached for [PhysicalMemoryElementName] on

Subsystem [MemoryElementName]. (DIMM 17)
This message is for the use case when an implementation has detected that the Memory Logging Limit
has been Reached.
May also be shown as 806f050c2011ffff or 0x806f050c2011ffff

Severity
Warning
Serviceable
Yes
Automatically notify support
Yes
Alert Category
Warning - Memory
SNMP Trap ID
43
CIM Information
Prefix: PLAT ID: 0144
User Response
1. Refer to TIP H212293 for minimum code level.
2. Check the Lenovo support website for an applicable retain tip or firmware update that applies to
this memory error.
3. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs)
to a different memory channel or microprocessor.
4. If the error still occurs on the same DIMM, replace the affected DIMM.
5. (Trained technician only) If the problem occurs on the same DIMM connector, check the DIMM
connector. If the connector contains any foreign material or is damaged, replace the system
board.
6. (Trained technician only) Remove the affected microprocessor and check the microprocessor
socket pins for any damaged pins. If a damage is found, replace the system board.
7. (Trained technician only) Replace the affected microprocessor.

• 806f050c-2012ffff : Memory Logging Limit Reached for [PhysicalMemoryElementName] on

Subsystem [MemoryElementName]. (DIMM 18)
This message is for the use case when an implementation has detected that the Memory Logging Limit
has been Reached.
May also be shown as 806f050c2012ffff or 0x806f050c2012ffff

Severity
Warning
Serviceable
Yes
Automatically notify support
Yes

542 Lenovo System x3550 M5 Installation and Service Guide

 Alert Category
Warning - Memory
SNMP Trap ID
43
CIM Information
Prefix: PLAT ID: 0144
User Response
1. Refer to TIP H212293 for minimum code level.
2. Check the Lenovo support website for an applicable retain tip or firmware update that applies to
this memory error.
3. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs)
to a different memory channel or microprocessor.
4. If the error still occurs on the same DIMM, replace the affected DIMM.
5. (Trained technician only) If the problem occurs on the same DIMM connector, check the DIMM
connector. If the connector contains any foreign material or is damaged, replace the system
board.
6. (Trained technician only) Remove the affected microprocessor and check the microprocessor
socket pins for any damaged pins. If a damage is found, replace the system board.
7. (Trained technician only) Replace the affected microprocessor.

• 806f050c-2013ffff : Memory Logging Limit Reached for [PhysicalMemoryElementName] on

Subsystem [MemoryElementName]. (DIMM 19)
This message is for the use case when an implementation has detected that the Memory Logging Limit
has been Reached.
May also be shown as 806f050c2013ffff or 0x806f050c2013ffff

Severity
Warning
Serviceable
Yes
Automatically notify support
Yes
Alert Category
Warning - Memory
SNMP Trap ID
43
CIM Information
Prefix: PLAT ID: 0144
User Response
1. Refer to TIP H212293 for minimum code level.
2. Check the Lenovo support website for an applicable retain tip or firmware update that applies to
this memory error.
3. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs)
to a different memory channel or microprocessor.
4. If the error still occurs on the same DIMM, replace the affected DIMM.

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 543

 5. (Trained technician only) If the problem occurs on the same DIMM connector, check the DIMM
connector. If the connector contains any foreign material or is damaged, replace the system
board.
6. (Trained technician only) Remove the affected microprocessor and check the microprocessor
socket pins for any damaged pins. If a damage is found, replace the system board.
7. (Trained technician only) Replace the affected microprocessor.

• 806f050c-2014ffff : Memory Logging Limit Reached for [PhysicalMemoryElementName] on

Subsystem [MemoryElementName]. (DIMM 20)
This message is for the use case when an implementation has detected that the Memory Logging Limit
has been Reached.
May also be shown as 806f050c2014ffff or 0x806f050c2014ffff

Severity
Warning
Serviceable
Yes
Automatically notify support
Yes
Alert Category
Warning - Memory
SNMP Trap ID
43
CIM Information
Prefix: PLAT ID: 0144
User Response
1. Refer to TIP H212293 for minimum code level.
2. Check the Lenovo support website for an applicable retain tip or firmware update that applies to
this memory error.
3. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs)
to a different memory channel or microprocessor.
4. If the error still occurs on the same DIMM, replace the affected DIMM.
5. (Trained technician only) If the problem occurs on the same DIMM connector, check the DIMM
connector. If the connector contains any foreign material or is damaged, replace the system
board.
6. (Trained technician only) Remove the affected microprocessor and check the microprocessor
socket pins for any damaged pins. If a damage is found, replace the system board.
7. (Trained technician only) Replace the affected microprocessor.

• 806f050c-2015ffff : Memory Logging Limit Reached for [PhysicalMemoryElementName] on

Subsystem [MemoryElementName]. (DIMM 21)
This message is for the use case when an implementation has detected that the Memory Logging Limit
has been Reached.
May also be shown as 806f050c2015ffff or 0x806f050c2015ffff

Severity
Warning

544 Lenovo System x3550 M5 Installation and Service Guide

 Serviceable
Yes
Automatically notify support
Yes
Alert Category
Warning - Memory
SNMP Trap ID
43
CIM Information
Prefix: PLAT ID: 0144
User Response
1. Refer to TIP H212293 for minimum code level.
2. Check the Lenovo support website for an applicable retain tip or firmware update that applies to
this memory error.
3. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs)
to a different memory channel or microprocessor.
4. If the error still occurs on the same DIMM, replace the affected DIMM.
5. (Trained technician only) If the problem occurs on the same DIMM connector, check the DIMM
connector. If the connector contains any foreign material or is damaged, replace the system
board.
6. (Trained technician only) Remove the affected microprocessor and check the microprocessor
socket pins for any damaged pins. If a damage is found, replace the system board.
7. (Trained technician only) Replace the affected microprocessor.

• 806f050c-2016ffff : Memory Logging Limit Reached for [PhysicalMemoryElementName] on

Subsystem [MemoryElementName]. (DIMM 22)
This message is for the use case when an implementation has detected that the Memory Logging Limit
has been Reached.
May also be shown as 806f050c2016ffff or 0x806f050c2016ffff

Severity
Warning
Serviceable
Yes
Automatically notify support
Yes
Alert Category
Warning - Memory
SNMP Trap ID
43
CIM Information
Prefix: PLAT ID: 0144
User Response
1. Refer to TIP H212293 for minimum code level.

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 545

 2. Check the Lenovo support website for an applicable retain tip or firmware update that applies to
this memory error.
3. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs)
to a different memory channel or microprocessor.
4. If the error still occurs on the same DIMM, replace the affected DIMM.
5. (Trained technician only) If the problem occurs on the same DIMM connector, check the DIMM
connector. If the connector contains any foreign material or is damaged, replace the system
board.
6. (Trained technician only) Remove the affected microprocessor and check the microprocessor
socket pins for any damaged pins. If a damage is found, replace the system board.
7. (Trained technician only) Replace the affected microprocessor.

• 806f050c-2017ffff : Memory Logging Limit Reached for [PhysicalMemoryElementName] on

Subsystem [MemoryElementName]. (DIMM 23)
This message is for the use case when an implementation has detected that the Memory Logging Limit
has been Reached.
May also be shown as 806f050c2017ffff or 0x806f050c2017ffff

Severity
Warning
Serviceable
Yes
Automatically notify support
Yes
Alert Category
Warning - Memory
SNMP Trap ID
43
CIM Information
Prefix: PLAT ID: 0144
User Response
1. Refer to TIP H212293 for minimum code level.
2. Check the Lenovo support website for an applicable retain tip or firmware update that applies to
this memory error.
3. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs)
to a different memory channel or microprocessor.
4. If the error still occurs on the same DIMM, replace the affected DIMM.
5. (Trained technician only) If the problem occurs on the same DIMM connector, check the DIMM
connector. If the connector contains any foreign material or is damaged, replace the system
board.
6. (Trained technician only) Remove the affected microprocessor and check the microprocessor
socket pins for any damaged pins. If a damage is found, replace the system board.
7. (Trained technician only) Replace the affected microprocessor.

• 806f050c-2018ffff : Memory Logging Limit Reached for [PhysicalMemoryElementName] on

Subsystem [MemoryElementName]. (DIMM 24)

546 Lenovo System x3550 M5 Installation and Service Guide

 This message is for the use case when an implementation has detected that the Memory Logging Limit
has been Reached.
May also be shown as 806f050c2018ffff or 0x806f050c2018ffff

Severity
Warning
Serviceable
Yes
Automatically notify support
Yes
Alert Category
Warning - Memory
SNMP Trap ID
43
CIM Information
Prefix: PLAT ID: 0144
User Response
1. Refer to TIP H212293 for minimum code level.
2. Check the Lenovo support website for an applicable retain tip or firmware update that applies to
this memory error.
3. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs)
to a different memory channel or microprocessor.
4. If the error still occurs on the same DIMM, replace the affected DIMM.
5. (Trained technician only) If the problem occurs on the same DIMM connector, check the DIMM
connector. If the connector contains any foreign material or is damaged, replace the system
board.
6. (Trained technician only) Remove the affected microprocessor and check the microprocessor
socket pins for any damaged pins. If a damage is found, replace the system board.
7. (Trained technician only) Replace the affected microprocessor.

• 806f050c-2581ffff : Memory Logging Limit Reached for [PhysicalMemoryElementName] on

Subsystem [MemoryElementName]. (All DIMMS)
This message is for the use case when an implementation has detected that the Memory Logging Limit
has been Reached.
May also be shown as 806f050c2581ffff or 0x806f050c2581ffff

Severity
Warning
Serviceable
Yes
Automatically notify support
Yes
Alert Category
Warning - Memory
SNMP Trap ID
43

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 547

 CIM Information
Prefix: PLAT ID: 0144
User Response
1. Refer to TIP H212293 for minimum code level.
2. Check the Lenovo support website for an applicable retain tip or firmware update that applies to
this memory error.
3. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs)
to a different memory channel or microprocessor.
4. If the error still occurs on the same DIMM, replace the affected DIMM.
5. (Trained technician only) If the problem occurs on the same DIMM connector, check the DIMM
connector. If the connector contains any foreign material or is damaged, replace the system
board.
6. (Trained technician only) Remove the affected microprocessor and check the microprocessor
socket pins for any damaged pins. If a damage is found, replace the system board.
7. (Trained technician only) Replace the affected microprocessor. One of the DIMMs :

• 806f050d-0400ffff : Array [ComputerSystemElementName] is in critical condition. (Drive 0)

This message is for the use case when an implementation has detected that an Array is Critical.
May also be shown as 806f050d0400ffff or 0x806f050d0400ffff

Severity
Error
Serviceable
Yes
Automatically notify support
No
Alert Category
Critical - Hard Disk drive
SNMP Trap ID
5
CIM Information
Prefix: PLAT ID: 0174
User Response
1. Make sure that the RAID adapter firmware and hard disk drive firmware are at the latest level.
2. Make sure that the SAS cable is connected correctly.
3. Replace the SAS cable.
4. Check backplane cable connection.
5. Replace the RAID adapter.
6. Replace the hard disk drive that is indicated by a lit status LED.

• 806f050d-0401ffff : Array [ComputerSystemElementName] is in critical condition. (Drive 1)

This message is for the use case when an implementation has detected that an Array is Critical.
May also be shown as 806f050d0401ffff or 0x806f050d0401ffff

Severity

548 Lenovo System x3550 M5 Installation and Service Guide

 Error
Serviceable
Yes
Automatically notify support
No
Alert Category
Critical - Hard Disk drive
SNMP Trap ID
5
CIM Information
Prefix: PLAT ID: 0174
User Response
1. Make sure that the RAID adapter firmware and hard disk drive firmware are at the latest level.
2. Make sure that the SAS cable is connected correctly.
3. Replace the SAS cable.
4. Check backplane cable connection.
5. Replace the RAID adapter.
6. Replace the hard disk drive that is indicated by a lit status LED.

• 806f050d-0402ffff : Array [ComputerSystemElementName] is in critical condition. (Drive 2)

This message is for the use case when an implementation has detected that an Array is Critical.
May also be shown as 806f050d0402ffff or 0x806f050d0402ffff

Severity
Error
Serviceable
Yes
Automatically notify support
No
Alert Category
Critical - Hard Disk drive
SNMP Trap ID
5
CIM Information
Prefix: PLAT ID: 0174
User Response
1. Make sure that the RAID adapter firmware and hard disk drive firmware are at the latest level.
2. Make sure that the SAS cable is connected correctly.
3. Replace the SAS cable.
4. Check backplane cable connection.
5. Replace the RAID adapter.
6. Replace the hard disk drive that is indicated by a lit status LED.

• 806f050d-0403ffff : Array [ComputerSystemElementName] is in critical condition. (Drive 3)

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 549

 This message is for the use case when an implementation has detected that an Array is Critical.
May also be shown as 806f050d0403ffff or 0x806f050d0403ffff

Severity
Error
Serviceable
Yes
Automatically notify support
No
Alert Category
Critical - Hard Disk drive
SNMP Trap ID
5
CIM Information
Prefix: PLAT ID: 0174
User Response
1. Make sure that the RAID adapter firmware and hard disk drive firmware are at the latest level.
2. Make sure that the SAS cable is connected correctly.
3. Replace the SAS cable.
4. Check backplane cable connection.
5. Replace the RAID adapter.
6. Replace the hard disk drive that is indicated by a lit status LED.

• 806f050d-0404ffff : Array [ComputerSystemElementName] is in critical condition. (Drive 4)

This message is for the use case when an implementation has detected that an Array is Critical.
May also be shown as 806f050d0404ffff or 0x806f050d0404ffff

Severity
Error
Serviceable
Yes
Automatically notify support
No
Alert Category
Critical - Hard Disk drive
SNMP Trap ID
5
CIM Information
Prefix: PLAT ID: 0174
User Response
1. Make sure that the RAID adapter firmware and hard disk drive firmware are at the latest level.
2. Make sure that the SAS cable is connected correctly.
3. Replace the SAS cable.
4. Check backplane cable connection.

550 Lenovo System x3550 M5 Installation and Service Guide

 5. Replace the RAID adapter.
6. Replace the hard disk drive that is indicated by a lit status LED.

• 806f050d-0405ffff : Array [ComputerSystemElementName] is in critical condition. (Drive 5)

This message is for the use case when an implementation has detected that an Array is Critical.
May also be shown as 806f050d0405ffff or 0x806f050d0405ffff

Severity
Error
Serviceable
Yes
Automatically notify support
No
Alert Category
Critical - Hard Disk drive
SNMP Trap ID
5
CIM Information
Prefix: PLAT ID: 0174
User Response
1. Make sure that the RAID adapter firmware and hard disk drive firmware are at the latest level.
2. Make sure that the SAS cable is connected correctly.
3. Replace the SAS cable.
4. Check backplane cable connection.
5. Replace the RAID adapter.
6. Replace the hard disk drive that is indicated by a lit status LED.

• 806f050d-0406ffff : Array [ComputerSystemElementName] is in critical condition. (Drive 6)

This message is for the use case when an implementation has detected that an Array is Critical.
May also be shown as 806f050d0406ffff or 0x806f050d0406ffff

Severity
Error
Serviceable
Yes
Automatically notify support
No
Alert Category
Critical - Hard Disk drive
SNMP Trap ID
5
CIM Information
Prefix: PLAT ID: 0174
User Response

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 551

 1. Make sure that the RAID adapter firmware and hard disk drive firmware are at the latest level.
2. Make sure that the SAS cable is connected correctly.
3. Replace the SAS cable.
4. Check backplane cable connection.
5. Replace the RAID adapter.
6. Replace the hard disk drive that is indicated by a lit status LED.

• 806f050d-0407ffff : Array [ComputerSystemElementName] is in critical condition. (Drive 7)

This message is for the use case when an implementation has detected that an Array is Critical.
May also be shown as 806f050d0407ffff or 0x806f050d0407ffff

Severity
Error
Serviceable
Yes
Automatically notify support
No
Alert Category
Critical - Hard Disk drive
SNMP Trap ID
5
CIM Information
Prefix: PLAT ID: 0174
User Response
1. Make sure that the RAID adapter firmware and hard disk drive firmware are at the latest level.
2. Make sure that the SAS cable is connected correctly.
3. Replace the SAS cable.
4. Check backplane cable connection.
5. Replace the RAID adapter.
6. Replace the hard disk drive that is indicated by a lit status LED.

• 806f050d-0408ffff : Array [ComputerSystemElementName] is in critical condition. (Drive 8)

This message is for the use case when an implementation has detected that an Array is Critical.
May also be shown as 806f050d0408ffff or 0x806f050d0408ffff

Severity
Error
Serviceable
Yes
Automatically notify support
No
Alert Category
Critical - Hard Disk drive
SNMP Trap ID

552 Lenovo System x3550 M5 Installation and Service Guide

 5
CIM Information
Prefix: PLAT ID: 0174
User Response
1. Make sure that the RAID adapter firmware and hard disk drive firmware are at the latest level.
2. Make sure that the SAS cable is connected correctly.
3. Replace the SAS cable.
4. Check backplane cable connection.
5. Replace the RAID adapter.
6. Replace the hard disk drive that is indicated by a lit status LED.

• 806f050d-0409ffff : Array [ComputerSystemElementName] is in critical condition. (Drive 9)

This message is for the use case when an implementation has detected that an Array is Critical.
May also be shown as 806f050d0409ffff or 0x806f050d0409ffff

Severity
Error
Serviceable
Yes
Automatically notify support
No
Alert Category
Critical - Hard Disk drive
SNMP Trap ID
5
CIM Information
Prefix: PLAT ID: 0174
User Response
1. Make sure that the RAID adapter firmware and hard disk drive firmware are at the latest level.
2. Make sure that the SAS cable is connected correctly.
3. Replace the SAS cable.
4. Check backplane cable connection.
5. Replace the RAID adapter.
6. Replace the hard disk drive that is indicated by a lit status LED.

• 806f050d-040affff : Array [ComputerSystemElementName] is in critical condition. (Drive 10)

This message is for the use case when an implementation has detected that an Array is Critical.
May also be shown as 806f050d040affff or 0x806f050d040affff

Severity
Error
Serviceable
Yes
Automatically notify support

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 553

 No
Alert Category
Critical - Hard Disk drive
SNMP Trap ID
5
CIM Information
Prefix: PLAT ID: 0174
User Response
1. Make sure that the RAID adapter firmware and hard disk drive firmware are at the latest level.
2. Make sure that the SAS cable is connected correctly.
3. Replace the SAS cable.
4. Check backplane cable connection.
5. Replace the RAID adapter.
6. Replace the hard disk drive that is indicated by a lit status LED.

• 806f050d-040bffff : Array [ComputerSystemElementName] is in critical condition. (Drive 11)

This message is for the use case when an implementation has detected that an Array is Critical.
May also be shown as 806f050d040bffff or 0x806f050d040bffff

Severity
Error
Serviceable
Yes
Automatically notify support
No
Alert Category
Critical - Hard Disk drive
SNMP Trap ID
5
CIM Information
Prefix: PLAT ID: 0174
User Response
1. Make sure that the RAID adapter firmware and hard disk drive firmware are at the latest level.
2. Make sure that the SAS cable is connected correctly.
3. Replace the SAS cable.
4. Check backplane cable connection.
5. Replace the RAID adapter.
6. Replace the hard disk drive that is indicated by a lit status LED.

• 806f050d-040cffff : Array [ComputerSystemElementName] is in critical condition. (Drive 12)

This message is for the use case when an implementation has detected that an Array is Critical.
May also be shown as 806f050d040cffff or 0x806f050d040cffff

Severity

554 Lenovo System x3550 M5 Installation and Service Guide

 Error
Serviceable
Yes
Automatically notify support
No
Alert Category
Critical - Hard Disk drive
SNMP Trap ID
5
CIM Information
Prefix: PLAT ID: 0174
User Response
1. Make sure that the RAID adapter firmware and hard disk drive firmware are at the latest level.
2. Make sure that the SAS cable is connected correctly.
3. Replace the SAS cable.
4. Check backplane cable connection.
5. Replace the RAID adapter.
6. Replace the hard disk drive that is indicated by a lit status LED.

• 806f050d-040dffff : Array [ComputerSystemElementName] is in critical condition. (Drive 13)

This message is for the use case when an implementation has detected that an Array is Critical.
May also be shown as 806f050d040dffff or 0x806f050d040dffff

Severity
Error
Serviceable
Yes
Automatically notify support
No
Alert Category
Critical - Hard Disk drive
SNMP Trap ID
5
CIM Information
Prefix: PLAT ID: 0174
User Response
1. Make sure that the RAID adapter firmware and hard disk drive firmware are at the latest level.
2. Make sure that the SAS cable is connected correctly.
3. Replace the SAS cable.
4. Check backplane cable connection.
5. Replace the RAID adapter.
6. Replace the hard disk drive that is indicated by a lit status LED.

• 806f0513-2582ffff : A PCI SERR has occurred on system [ComputerSystemElementName]. (PCIs)

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 555

 This message is for the use case when an implementation has detected a PCI SERR.
May also be shown as 806f05132582ffff or 0x806f05132582ffff

Severity
Error
Serviceable
Yes
Automatically notify support
No
Alert Category
Critical - Other
SNMP Trap ID
50
CIM Information
Prefix: PLAT ID: 0234
User Response
1. Check the PCI LED.
2. Reseat the affected adapters and riser card.
3. Update the server firmware (UEFI and IMM) and adapter firmware. Important: Some cluster
solutions require specific code levels or coordinated code updates. If the device is part of a
cluster solution, verify that the latest level of code is supported for the cluster solution before you
update the code.
4. Make sure that the adapter is supported. For a list of supported optional devices, see http://
www.lenovo.com/serverproven/.
5. Remove both adapters.
6. Replace the PCIe adapters.
7. Replace the riser card.

• 806f052b-2101ffff : Invalid or Unsupported firmware or software was detected on system

[ComputerSystemElementName]. (IMM2 FW Failover)
This message is for the use case when an implementation has detected an Invalid/Unsupported Firmware/
Software Version.
May also be shown as 806f052b2101ffff or 0x806f052b2101ffff

Severity
Error
Serviceable
Yes
Automatically notify support
No
Alert Category
Critical - Other
SNMP Trap ID
50
CIM Information
Prefix: PLAT ID: 0446

556 Lenovo System x3550 M5 Installation and Service Guide

 User Response
1. Make sure the server meets the minimum configuration to start (see Power-supply LEDs).
2. Recover the server firmware from the backup page by restarting the server.
3. Update the server firmware to the latest level (see Updating the firmware). Important: Some
cluster solutions require specific code levels or coordinated code updates. If the device is part of
a cluster solution, verify that the latest level of code is supported for the cluster solution before
you update the code.
4. Remove components one at a time, restarting the server each time, to see if the problem goes
away.
5. If the problem remains, (trained service technician) replace the system board.

• 806f0607-0301ffff : An SM BIOS Uncorrectable CPU complex error for [ProcessorElementName]

has asserted. (CPU 1)
This message is for the use case when an SM BIOS Uncorrectable CPU complex error has asserted.
May also be shown as 806f06070301ffff or 0x806f06070301ffff

Severity
Error
Serviceable
Yes
Automatically notify support
No
Alert Category
Critical - CPU
SNMP Trap ID
40
CIM Information
Prefix: PLAT ID: 0816
User Response
1. Make sure that the installed microprocessors are compatible with each other (see Installing a
microprocessor and heat sink for information about microprocessor requirements).
2. Update the server firmware to the latest level (see Updating the firmware).
3. (Trained technician only) Replace the incompatible microprocessor.

• 806f0607-0302ffff : An SM BIOS Uncorrectable CPU complex error for [ProcessorElementName]

has asserted. (CPU 2)
This message is for the use case when an SM BIOS Uncorrectable CPU complex error has asserted.
May also be shown as 806f06070302ffff or 0x806f06070302ffff

Severity
Error
Serviceable
Yes
Automatically notify support
No
Alert Category

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 557

 Critical - CPU
SNMP Trap ID
40
CIM Information
Prefix: PLAT ID: 0816
User Response
1. Make sure that the installed microprocessors are compatible with each other (see Installing a
microprocessor and heat sink for information about microprocessor requirements).
2. Update the server firmware to the latest level (see Updating the firmware).
3. (Trained technician only) Replace the incompatible microprocessor.

• 806f0607-2584ffff : An SM BIOS Uncorrectable CPU complex error for [ProcessorElementName]

has asserted. (All CPUs)
This message is for the use case when an SM BIOS Uncorrectable CPU complex error has asserted.
May also be shown as 806f06072584ffff or 0x806f06072584ffff

Severity
Error
Serviceable
Yes
Automatically notify support
No
Alert Category
Critical - CPU
SNMP Trap ID
40
CIM Information
Prefix: PLAT ID: 0816
User Response
1. Make sure that the installed microprocessors are compatible with each other (see Installing a
microprocessor and heat sink for information about microprocessor requirements).
2. Update the server firmware to the latest level (see Updating the firmware).
3. (Trained technician only) Replace the incompatible microprocessor. One of the CPUs :

• 806f0608-1301ffff : [PowerSupplyElementName] has a Configuration Mismatch. (PS Configuration)

This message is for the use case when an implementation has detected a Power Supply with a
Configuration Error.
May also be shown as 806f06081301ffff or 0x806f06081301ffff

Severity
Error
Serviceable
Yes
Automatically notify support
No

558 Lenovo System x3550 M5 Installation and Service Guide

 Alert Category
Critical - Power
SNMP Trap ID
4
CIM Information
Prefix: PLAT ID: 0104
User Response
1. Make sure that the power supplies installed are with the same rating or wattage.
2. Reinstall the power supplies with the same rating or wattage.

• 806f060d-0400ffff : Array [ComputerSystemElementName] has failed. (Drive 0)

This message is for the use case when an implementation has detected that an Array Failed.
May also be shown as 806f060d0400ffff or 0x806f060d0400ffff

Severity
Error
Serviceable
Yes
Automatically notify support
Yes
Alert Category
Critical - Hard Disk drive
SNMP Trap ID
5
CIM Information
Prefix: PLAT ID: 0176
User Response
1. Make sure that the RAID adapter firmware and hard disk drive firmware are at the latest level.
2. Make sure that the SAS cable is connected correctly.
3. Replace the SAS cable.
4. Replace the RAID adapter.
5. Replace the hard disk drive that is indicated by a lit status LED.

• 806f060d-0401ffff : Array [ComputerSystemElementName] has failed. (Drive 1)

This message is for the use case when an implementation has detected that an Array Failed.
May also be shown as 806f060d0401ffff or 0x806f060d0401ffff

Severity
Error
Serviceable
Yes
Automatically notify support
Yes
Alert Category
Critical - Hard Disk drive

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 559

 SNMP Trap ID
5
CIM Information
Prefix: PLAT ID: 0176
User Response
1. Make sure that the RAID adapter firmware and hard disk drive firmware are at the latest level.
2. Make sure that the SAS cable is connected correctly.
3. Replace the SAS cable.
4. Replace the RAID adapter.
5. Replace the hard disk drive that is indicated by a lit status LED.

• 806f060d-0402ffff : Array [ComputerSystemElementName] has failed. (Drive 2)

This message is for the use case when an implementation has detected that an Array Failed.
May also be shown as 806f060d0402ffff or 0x806f060d0402ffff

Severity
Error
Serviceable
Yes
Automatically notify support
Yes
Alert Category
Critical - Hard Disk drive
SNMP Trap ID
5
CIM Information
Prefix: PLAT ID: 0176
User Response
1. Make sure that the RAID adapter firmware and hard disk drive firmware are at the latest level.
2. Make sure that the SAS cable is connected correctly.
3. Replace the SAS cable.
4. Replace the RAID adapter.
5. Replace the hard disk drive that is indicated by a lit status LED.

• 806f060d-0403ffff : Array [ComputerSystemElementName] has failed. (Drive 3)

This message is for the use case when an implementation has detected that an Array Failed.
May also be shown as 806f060d0403ffff or 0x806f060d0403ffff

Severity
Error
Serviceable
Yes
Automatically notify support
Yes

560 Lenovo System x3550 M5 Installation and Service Guide

 Alert Category
Critical - Hard Disk drive
SNMP Trap ID
5
CIM Information
Prefix: PLAT ID: 0176
User Response
1. Make sure that the RAID adapter firmware and hard disk drive firmware are at the latest level.
2. Make sure that the SAS cable is connected correctly.
3. Replace the SAS cable.
4. Replace the RAID adapter.
5. Replace the hard disk drive that is indicated by a lit status LED.

• 806f060d-0404ffff : Array [ComputerSystemElementName] has failed. (Drive 4)

This message is for the use case when an implementation has detected that an Array Failed.
May also be shown as 806f060d0404ffff or 0x806f060d0404ffff

Severity
Error
Serviceable
Yes
Automatically notify support
Yes
Alert Category
Critical - Hard Disk drive
SNMP Trap ID
5
CIM Information
Prefix: PLAT ID: 0176
User Response
1. Make sure that the RAID adapter firmware and hard disk drive firmware are at the latest level.
2. Make sure that the SAS cable is connected correctly.
3. Replace the SAS cable.
4. Replace the RAID adapter.
5. Replace the hard disk drive that is indicated by a lit status LED.

• 806f060d-0405ffff : Array [ComputerSystemElementName] has failed. (Drive 5)

This message is for the use case when an implementation has detected that an Array Failed.
May also be shown as 806f060d0405ffff or 0x806f060d0405ffff

Severity
Error
Serviceable
Yes

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 561

 Automatically notify support
Yes
Alert Category
Critical - Hard Disk drive
SNMP Trap ID
5
CIM Information
Prefix: PLAT ID: 0176
User Response
1. Make sure that the RAID adapter firmware and hard disk drive firmware are at the latest level.
2. Make sure that the SAS cable is connected correctly.
3. Replace the SAS cable.
4. Replace the RAID adapter.
5. Replace the hard disk drive that is indicated by a lit status LED.

• 806f060d-0406ffff : Array [ComputerSystemElementName] has failed. (Drive 6)

This message is for the use case when an implementation has detected that an Array Failed.
May also be shown as 806f060d0406ffff or 0x806f060d0406ffff

Severity
Error
Serviceable
Yes
Automatically notify support
Yes
Alert Category
Critical - Hard Disk drive
SNMP Trap ID
5
CIM Information
Prefix: PLAT ID: 0176
User Response
1. Make sure that the RAID adapter firmware and hard disk drive firmware are at the latest level.
2. Make sure that the SAS cable is connected correctly.
3. Replace the SAS cable.
4. Replace the RAID adapter.
5. Replace the hard disk drive that is indicated by a lit status LED.

• 806f060d-0407ffff : Array [ComputerSystemElementName] has failed. (Drive 7)

This message is for the use case when an implementation has detected that an Array Failed.
May also be shown as 806f060d0407ffff or 0x806f060d0407ffff

Severity
Error

562 Lenovo System x3550 M5 Installation and Service Guide

 Serviceable
Yes
Automatically notify support
Yes
Alert Category
Critical - Hard Disk drive
SNMP Trap ID
5
CIM Information
Prefix: PLAT ID: 0176
User Response
1. Make sure that the RAID adapter firmware and hard disk drive firmware are at the latest level.
2. Make sure that the SAS cable is connected correctly.
3. Replace the SAS cable.
4. Replace the RAID adapter.
5. Replace the hard disk drive that is indicated by a lit status LED.

• 806f060d-0408ffff : Array [ComputerSystemElementName] has failed. (Drive 8)

This message is for the use case when an implementation has detected that an Array Failed.
May also be shown as 806f060d0408ffff or 0x806f060d0408ffff

Severity
Error
Serviceable
Yes
Automatically notify support
Yes
Alert Category
Critical - Hard Disk drive
SNMP Trap ID
5
CIM Information
Prefix: PLAT ID: 0176
User Response
1. Make sure that the RAID adapter firmware and hard disk drive firmware are at the latest level.
2. Make sure that the SAS cable is connected correctly.
3. Replace the SAS cable.
4. Replace the RAID adapter.
5. Replace the hard disk drive that is indicated by a lit status LED.

• 806f060d-0409ffff : Array [ComputerSystemElementName] has failed. (Drive 9)

This message is for the use case when an implementation has detected that an Array Failed.
May also be shown as 806f060d0409ffff or 0x806f060d0409ffff

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 563

 Severity
Error
Serviceable
Yes
Automatically notify support
Yes
Alert Category
Critical - Hard Disk drive
SNMP Trap ID
5
CIM Information
Prefix: PLAT ID: 0176
User Response
1. Make sure that the RAID adapter firmware and hard disk drive firmware are at the latest level.
2. Make sure that the SAS cable is connected correctly.
3. Replace the SAS cable.
4. Replace the RAID adapter.
5. Replace the hard disk drive that is indicated by a lit status LED.

• 806f060d-040affff : Array [ComputerSystemElementName] has failed. (Drive 10)

This message is for the use case when an implementation has detected that an Array Failed.
May also be shown as 806f060d040affff or 0x806f060d040affff

Severity
Error
Serviceable
Yes
Automatically notify support
Yes
Alert Category
Critical - Hard Disk drive
SNMP Trap ID
5
CIM Information
Prefix: PLAT ID: 0176
User Response
1. Make sure that the RAID adapter firmware and hard disk drive firmware are at the latest level.
2. Make sure that the SAS cable is connected correctly.
3. Replace the SAS cable.
4. Replace the RAID adapter.
5. Replace the hard disk drive that is indicated by a lit status LED.

• 806f060d-040bffff : Array [ComputerSystemElementName] has failed. (Drive 11)

This message is for the use case when an implementation has detected that an Array Failed.

564 Lenovo System x3550 M5 Installation and Service Guide

 May also be shown as 806f060d040bffff or 0x806f060d040bffff

Severity
Error
Serviceable
Yes
Automatically notify support
Yes
Alert Category
Critical - Hard Disk drive
SNMP Trap ID
5
CIM Information
Prefix: PLAT ID: 0176
User Response
1. Make sure that the RAID adapter firmware and hard disk drive firmware are at the latest level.
2. Make sure that the SAS cable is connected correctly.
3. Replace the SAS cable.
4. Replace the RAID adapter.
5. Replace the hard disk drive that is indicated by a lit status LED.

• 806f060d-040cffff : Array [ComputerSystemElementName] has failed. (Drive 12)

This message is for the use case when an implementation has detected that an Array Failed.
May also be shown as 806f060d040cffff or 0x806f060d040cffff

Severity
Error
Serviceable
Yes
Automatically notify support
Yes
Alert Category
Critical - Hard Disk drive
SNMP Trap ID
5
CIM Information
Prefix: PLAT ID: 0176
User Response
1. Make sure that the RAID adapter firmware and hard disk drive firmware are at the latest level.
2. Make sure that the SAS cable is connected correctly.
3. Replace the SAS cable.
4. Replace the RAID adapter.
5. Replace the hard disk drive that is indicated by a lit status LED.

• 806f060d-040dffff : Array [ComputerSystemElementName] has failed. (Drive 13)

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 565

 This message is for the use case when an implementation has detected that an Array Failed.
May also be shown as 806f060d040dffff or 0x806f060d040dffff

Severity
Error
Serviceable
Yes
Automatically notify support
Yes
Alert Category
Critical - Hard Disk drive
SNMP Trap ID
5
CIM Information
Prefix: PLAT ID: 0176
User Response
1. Make sure that the RAID adapter firmware and hard disk drive firmware are at the latest level.
2. Make sure that the SAS cable is connected correctly.
3. Replace the SAS cable.
4. Replace the RAID adapter.
5. Replace the hard disk drive that is indicated by a lit status LED.

• 806f070c-2001ffff : Configuration Error for [PhysicalMemoryElementName] on Subsystem

[MemoryElementName]. (DIMM 1)
This message is for the use case when an implementation has detected a Memory DIMM configuration
error has been corrected.
May also be shown as 806f070c2001ffff or 0x806f070c2001ffff

Severity
Error
Serviceable
Yes
Automatically notify support
No
Alert Category
Critical - Memory
SNMP Trap ID
41
CIM Information
Prefix: PLAT ID: 0126
User Response
Make sure that DIMMs are installed in the correct sequence and have the same size, type, speed, and
technology.

• 806f070c-2002ffff : Configuration Error for [PhysicalMemoryElementName] on Subsystem

[MemoryElementName]. (DIMM 2)

566 Lenovo System x3550 M5 Installation and Service Guide

 This message is for the use case when an implementation has detected a Memory DIMM configuration
error has been corrected.
May also be shown as 806f070c2002ffff or 0x806f070c2002ffff

Severity
Error
Serviceable
Yes
Automatically notify support
No
Alert Category
Critical - Memory
SNMP Trap ID
41
CIM Information
Prefix: PLAT ID: 0126
User Response
Make sure that DIMMs are installed in the correct sequence and have the same size, type, speed, and
technology.

• 806f070c-2003ffff : Configuration Error for [PhysicalMemoryElementName] on Subsystem

[MemoryElementName]. (DIMM 3)
This message is for the use case when an implementation has detected a Memory DIMM configuration
error has been corrected.
May also be shown as 806f070c2003ffff or 0x806f070c2003ffff

Severity
Error
Serviceable
Yes
Automatically notify support
No
Alert Category
Critical - Memory
SNMP Trap ID
41
CIM Information
Prefix: PLAT ID: 0126
User Response
Make sure that DIMMs are installed in the correct sequence and have the same size, type, speed, and
technology.

• 806f070c-2004ffff : Configuration Error for [PhysicalMemoryElementName] on Subsystem

[MemoryElementName]. (DIMM 4)
This message is for the use case when an implementation has detected a Memory DIMM configuration
error has been corrected.

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 567

 May also be shown as 806f070c2004ffff or 0x806f070c2004ffff

Severity
Error
Serviceable
Yes
Automatically notify support
No
Alert Category
Critical - Memory
SNMP Trap ID
41
CIM Information
Prefix: PLAT ID: 0126
User Response
Make sure that DIMMs are installed in the correct sequence and have the same size, type, speed, and
technology.

• 806f070c-2005ffff : Configuration Error for [PhysicalMemoryElementName] on Subsystem

[MemoryElementName]. (DIMM 5)
This message is for the use case when an implementation has detected a Memory DIMM configuration
error has been corrected.
May also be shown as 806f070c2005ffff or 0x806f070c2005ffff

Severity
Error
Serviceable
Yes
Automatically notify support
No
Alert Category
Critical - Memory
SNMP Trap ID
41
CIM Information
Prefix: PLAT ID: 0126
User Response
Make sure that DIMMs are installed in the correct sequence and have the same size, type, speed, and
technology.

• 806f070c-2006ffff : Configuration Error for [PhysicalMemoryElementName] on Subsystem

[MemoryElementName]. (DIMM 6)
This message is for the use case when an implementation has detected a Memory DIMM configuration
error has been corrected.
May also be shown as 806f070c2006ffff or 0x806f070c2006ffff

Severity

568 Lenovo System x3550 M5 Installation and Service Guide

 Error
Serviceable
Yes
Automatically notify support
No
Alert Category
Critical - Memory
SNMP Trap ID
41
CIM Information
Prefix: PLAT ID: 0126
User Response
Make sure that DIMMs are installed in the correct sequence and have the same size, type, speed, and
technology.

• 806f070c-2007ffff : Configuration Error for [PhysicalMemoryElementName] on Subsystem

[MemoryElementName]. (DIMM 7)
This message is for the use case when an implementation has detected a Memory DIMM configuration
error has been corrected.
May also be shown as 806f070c2007ffff or 0x806f070c2007ffff

Severity
Error
Serviceable
Yes
Automatically notify support
No
Alert Category
Critical - Memory
SNMP Trap ID
41
CIM Information
Prefix: PLAT ID: 0126
User Response
Make sure that DIMMs are installed in the correct sequence and have the same size, type, speed, and
technology.

• 806f070c-2008ffff : Configuration Error for [PhysicalMemoryElementName] on Subsystem

[MemoryElementName]. (DIMM 8)
This message is for the use case when an implementation has detected a Memory DIMM configuration
error has been corrected.
May also be shown as 806f070c2008ffff or 0x806f070c2008ffff

Severity
Error
Serviceable
Yes

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 569

 Automatically notify support
No
Alert Category
Critical - Memory
SNMP Trap ID
41
CIM Information
Prefix: PLAT ID: 0126
User Response
Make sure that DIMMs are installed in the correct sequence and have the same size, type, speed, and
technology.

• 806f070c-2009ffff : Configuration Error for [PhysicalMemoryElementName] on Subsystem

[MemoryElementName]. (DIMM 9)
This message is for the use case when an implementation has detected a Memory DIMM configuration
error has been corrected.
May also be shown as 806f070c2009ffff or 0x806f070c2009ffff

Severity
Error
Serviceable
Yes
Automatically notify support
No
Alert Category
Critical - Memory
SNMP Trap ID
41
CIM Information
Prefix: PLAT ID: 0126
User Response
Make sure that DIMMs are installed in the correct sequence and have the same size, type, speed, and
technology.

• 806f070c-200affff : Configuration Error for [PhysicalMemoryElementName] on Subsystem

[MemoryElementName]. (DIMM 10)
This message is for the use case when an implementation has detected a Memory DIMM configuration
error has been corrected.
May also be shown as 806f070c200affff or 0x806f070c200affff

Severity
Error
Serviceable
Yes
Automatically notify support
No
Alert Category

570 Lenovo System x3550 M5 Installation and Service Guide

 Critical - Memory
SNMP Trap ID
41
CIM Information
Prefix: PLAT ID: 0126
User Response
Make sure that DIMMs are installed in the correct sequence and have the same size, type, speed, and
technology.

• 806f070c-200bffff : Configuration Error for [PhysicalMemoryElementName] on Subsystem

[MemoryElementName]. (DIMM 11)
This message is for the use case when an implementation has detected a Memory DIMM configuration
error has been corrected.
May also be shown as 806f070c200bffff or 0x806f070c200bffff

Severity
Error
Serviceable
Yes
Automatically notify support
No
Alert Category
Critical - Memory
SNMP Trap ID
41
CIM Information
Prefix: PLAT ID: 0126
User Response
Make sure that DIMMs are installed in the correct sequence and have the same size, type, speed, and
technology.

• 806f070c-200cffff : Configuration Error for [PhysicalMemoryElementName] on Subsystem

[MemoryElementName]. (DIMM 12)
This message is for the use case when an implementation has detected a Memory DIMM configuration
error has been corrected.
May also be shown as 806f070c200cffff or 0x806f070c200cffff

Severity
Error
Serviceable
Yes
Automatically notify support
No
Alert Category
Critical - Memory
SNMP Trap ID
41

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 571

 CIM Information
Prefix: PLAT ID: 0126
User Response
Make sure that DIMMs are installed in the correct sequence and have the same size, type, speed, and
technology.

• 806f070c-200dffff : Configuration Error for [PhysicalMemoryElementName] on Subsystem

[MemoryElementName]. (DIMM 13)
This message is for the use case when an implementation has detected a Memory DIMM configuration
error has been corrected.
May also be shown as 806f070c200dffff or 0x806f070c200dffff

Severity
Error
Serviceable
Yes
Automatically notify support
No
Alert Category
Critical - Memory
SNMP Trap ID
41
CIM Information
Prefix: PLAT ID: 0126
User Response
Make sure that DIMMs are installed in the correct sequence and have the same size, type, speed, and
technology.

• 806f070c-200effff : Configuration Error for [PhysicalMemoryElementName] on Subsystem

[MemoryElementName]. (DIMM 14)
This message is for the use case when an implementation has detected a Memory DIMM configuration
error has been corrected.
May also be shown as 806f070c200effff or 0x806f070c200effff

Severity
Error
Serviceable
Yes
Automatically notify support
No
Alert Category
Critical - Memory
SNMP Trap ID
41
CIM Information
Prefix: PLAT ID: 0126
User Response

572 Lenovo System x3550 M5 Installation and Service Guide

 Make sure that DIMMs are installed in the correct sequence and have the same size, type, speed, and
technology.

• 806f070c-200fffff : Configuration Error for [PhysicalMemoryElementName] on Subsystem

[MemoryElementName]. (DIMM 15)
This message is for the use case when an implementation has detected a Memory DIMM configuration
error has been corrected.
May also be shown as 806f070c200fffff or 0x806f070c200fffff

Severity
Error
Serviceable
Yes
Automatically notify support
No
Alert Category
Critical - Memory
SNMP Trap ID
41
CIM Information
Prefix: PLAT ID: 0126
User Response
Make sure that DIMMs are installed in the correct sequence and have the same size, type, speed, and
technology.

• 806f070c-2010ffff : Configuration Error for [PhysicalMemoryElementName] on Subsystem

[MemoryElementName]. (DIMM 16)
This message is for the use case when an implementation has detected a Memory DIMM configuration
error has been corrected.
May also be shown as 806f070c2010ffff or 0x806f070c2010ffff

Severity
Error
Serviceable
Yes
Automatically notify support
No
Alert Category
Critical - Memory
SNMP Trap ID
41
CIM Information
Prefix: PLAT ID: 0126
User Response
Make sure that DIMMs are installed in the correct sequence and have the same size, type, speed, and
technology.

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 573

• 806f070c-2011ffff : Configuration Error for [PhysicalMemoryElementName] on Subsystem
[MemoryElementName]. (DIMM 17)
This message is for the use case when an implementation has detected a Memory DIMM configuration
error has been corrected.
May also be shown as 806f070c2011ffff or 0x806f070c2011ffff

Severity
Error
Serviceable
Yes
Automatically notify support
No
Alert Category
Critical - Memory
SNMP Trap ID
41
CIM Information
Prefix: PLAT ID: 0126
User Response
Make sure that DIMMs are installed in the correct sequence and have the same size, type, speed, and
technology.

• 806f070c-2012ffff : Configuration Error for [PhysicalMemoryElementName] on Subsystem

[MemoryElementName]. (DIMM 18)
This message is for the use case when an implementation has detected a Memory DIMM configuration
error has been corrected.
May also be shown as 806f070c2012ffff or 0x806f070c2012ffff

Severity
Error
Serviceable
Yes
Automatically notify support
No
Alert Category
Critical - Memory
SNMP Trap ID
41
CIM Information
Prefix: PLAT ID: 0126
User Response
Make sure that DIMMs are installed in the correct sequence and have the same size, type, speed, and
technology.

• 806f070c-2013ffff : Configuration Error for [PhysicalMemoryElementName] on Subsystem

[MemoryElementName]. (DIMM 19)

574 Lenovo System x3550 M5 Installation and Service Guide

 This message is for the use case when an implementation has detected a Memory DIMM configuration
error has been corrected.
May also be shown as 806f070c2013ffff or 0x806f070c2013ffff

Severity
Error
Serviceable
Yes
Automatically notify support
No
Alert Category
Critical - Memory
SNMP Trap ID
41
CIM Information
Prefix: PLAT ID: 0126
User Response
Make sure that DIMMs are installed in the correct sequence and have the same size, type, speed, and
technology.

• 806f070c-2014ffff : Configuration Error for [PhysicalMemoryElementName] on Subsystem

[MemoryElementName]. (DIMM 20)
This message is for the use case when an implementation has detected a Memory DIMM configuration
error has been corrected.
May also be shown as 806f070c2014ffff or 0x806f070c2014ffff

Severity
Error
Serviceable
Yes
Automatically notify support
No
Alert Category
Critical - Memory
SNMP Trap ID
41
CIM Information
Prefix: PLAT ID: 0126
User Response
Make sure that DIMMs are installed in the correct sequence and have the same size, type, speed, and
technology.

• 806f070c-2015ffff : Configuration Error for [PhysicalMemoryElementName] on Subsystem

[MemoryElementName]. (DIMM 21)
This message is for the use case when an implementation has detected a Memory DIMM configuration
error has been corrected.

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 575

 May also be shown as 806f070c2015ffff or 0x806f070c2015ffff

Severity
Error
Serviceable
Yes
Automatically notify support
No
Alert Category
Critical - Memory
SNMP Trap ID
41
CIM Information
Prefix: PLAT ID: 0126
User Response
Make sure that DIMMs are installed in the correct sequence and have the same size, type, speed, and
technology.

• 806f070c-2016ffff : Configuration Error for [PhysicalMemoryElementName] on Subsystem

[MemoryElementName]. (DIMM 22)
This message is for the use case when an implementation has detected a Memory DIMM configuration
error has been corrected.
May also be shown as 806f070c2016ffff or 0x806f070c2016ffff

Severity
Error
Serviceable
Yes
Automatically notify support
No
Alert Category
Critical - Memory
SNMP Trap ID
41
CIM Information
Prefix: PLAT ID: 0126
User Response
Make sure that DIMMs are installed in the correct sequence and have the same size, type, speed, and
technology.

• 806f070c-2017ffff : Configuration Error for [PhysicalMemoryElementName] on Subsystem

[MemoryElementName]. (DIMM 23)
This message is for the use case when an implementation has detected a Memory DIMM configuration
error has been corrected.
May also be shown as 806f070c2017ffff or 0x806f070c2017ffff

Severity

576 Lenovo System x3550 M5 Installation and Service Guide

 Error
Serviceable
Yes
Automatically notify support
No
Alert Category
Critical - Memory
SNMP Trap ID
41
CIM Information
Prefix: PLAT ID: 0126
User Response
Make sure that DIMMs are installed in the correct sequence and have the same size, type, speed, and
technology.

• 806f070c-2018ffff : Configuration Error for [PhysicalMemoryElementName] on Subsystem

[MemoryElementName]. (DIMM 24)
This message is for the use case when an implementation has detected a Memory DIMM configuration
error has been corrected.
May also be shown as 806f070c2018ffff or 0x806f070c2018ffff

Severity
Error
Serviceable
Yes
Automatically notify support
No
Alert Category
Critical - Memory
SNMP Trap ID
41
CIM Information
Prefix: PLAT ID: 0126
User Response
Make sure that DIMMs are installed in the correct sequence and have the same size, type, speed, and
technology.

• 806f070c-2581ffff : Configuration Error for [PhysicalMemoryElementName] on Subsystem

[MemoryElementName]. (All DIMMS)
This message is for the use case when an implementation has detected a Memory DIMM configuration
error has been corrected.
May also be shown as 806f070c2581ffff or 0x806f070c2581ffff

Severity
Error
Serviceable
Yes

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 577

 Automatically notify support
No
Alert Category
Critical - Memory
SNMP Trap ID
41
CIM Information
Prefix: PLAT ID: 0126
User Response
Make sure that DIMMs are installed in the correct sequence and have the same size, type, speed, and
technology. One of the DIMMs :

• 806f070d-0400ffff : Rebuild in progress for Array in system [ComputerSystemElementName]. (Drive

0)
This message is for the use case when an implementation has detected that an Array Rebuild is in
Progress.
May also be shown as 806f070d0400ffff or 0x806f070d0400ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID

CIM Information
Prefix: PLAT ID: 0178
User Response
No action; information only.

• 806f070d-0401ffff : Rebuild in progress for Array in system [ComputerSystemElementName]. (Drive

1)
This message is for the use case when an implementation has detected that an Array Rebuild is in
Progress.
May also be shown as 806f070d0401ffff or 0x806f070d0401ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Other

578 Lenovo System x3550 M5 Installation and Service Guide

 SNMP Trap ID

CIM Information
Prefix: PLAT ID: 0178
User Response
No action; information only.

• 806f070d-0402ffff : Rebuild in progress for Array in system [ComputerSystemElementName]. (Drive

2)
This message is for the use case when an implementation has detected that an Array Rebuild is in
Progress.
May also be shown as 806f070d0402ffff or 0x806f070d0402ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID

CIM Information
Prefix: PLAT ID: 0178
User Response
No action; information only.

• 806f070d-0403ffff : Rebuild in progress for Array in system [ComputerSystemElementName]. (Drive

3)
This message is for the use case when an implementation has detected that an Array Rebuild is in
Progress.
May also be shown as 806f070d0403ffff or 0x806f070d0403ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID

CIM Information
Prefix: PLAT ID: 0178

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 579

 User Response
No action; information only.

• 806f070d-0404ffff : Rebuild in progress for Array in system [ComputerSystemElementName]. (Drive

4)
This message is for the use case when an implementation has detected that an Array Rebuild is in
Progress.
May also be shown as 806f070d0404ffff or 0x806f070d0404ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID

CIM Information
Prefix: PLAT ID: 0178
User Response
No action; information only.

• 806f070d-0405ffff : Rebuild in progress for Array in system [ComputerSystemElementName]. (Drive

5)
This message is for the use case when an implementation has detected that an Array Rebuild is in
Progress.
May also be shown as 806f070d0405ffff or 0x806f070d0405ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID

CIM Information
Prefix: PLAT ID: 0178
User Response
No action; information only.

• 806f070d-0406ffff : Rebuild in progress for Array in system [ComputerSystemElementName]. (Drive

6)

580 Lenovo System x3550 M5 Installation and Service Guide

 This message is for the use case when an implementation has detected that an Array Rebuild is in
Progress.
May also be shown as 806f070d0406ffff or 0x806f070d0406ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID

CIM Information
Prefix: PLAT ID: 0178
User Response
No action; information only.

• 806f070d-0407ffff : Rebuild in progress for Array in system [ComputerSystemElementName]. (Drive

7)
This message is for the use case when an implementation has detected that an Array Rebuild is in
Progress.
May also be shown as 806f070d0407ffff or 0x806f070d0407ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID

CIM Information
Prefix: PLAT ID: 0178
User Response
No action; information only.

• 806f070d-0408ffff : Rebuild in progress for Array in system [ComputerSystemElementName]. (Drive

8)
This message is for the use case when an implementation has detected that an Array Rebuild is in
Progress.
May also be shown as 806f070d0408ffff or 0x806f070d0408ffff

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 581

 Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID

CIM Information
Prefix: PLAT ID: 0178
User Response
No action; information only.

• 806f070d-0409ffff : Rebuild in progress for Array in system [ComputerSystemElementName]. (Drive

9)
This message is for the use case when an implementation has detected that an Array Rebuild is in
Progress.
May also be shown as 806f070d0409ffff or 0x806f070d0409ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID

CIM Information
Prefix: PLAT ID: 0178
User Response
No action; information only.

• 806f070d-040affff : Rebuild in progress for Array in system [ComputerSystemElementName]. (Drive

10)
This message is for the use case when an implementation has detected that an Array Rebuild is in
Progress.
May also be shown as 806f070d040affff or 0x806f070d040affff

Severity
Info
Serviceable
No

582 Lenovo System x3550 M5 Installation and Service Guide

 Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID

CIM Information
Prefix: PLAT ID: 0178
User Response
No action; information only.

• 806f070d-040bffff : Rebuild in progress for Array in system [ComputerSystemElementName]. (Drive

11)
This message is for the use case when an implementation has detected that an Array Rebuild is in
Progress.
May also be shown as 806f070d040bffff or 0x806f070d040bffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID

CIM Information
Prefix: PLAT ID: 0178
User Response
No action; information only.

• 806f070d-040cffff : Rebuild in progress for Array in system [ComputerSystemElementName]. (Drive

12)
This message is for the use case when an implementation has detected that an Array Rebuild is in
Progress.
May also be shown as 806f070d040cffff or 0x806f070d040cffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Other

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 583

 SNMP Trap ID

CIM Information
Prefix: PLAT ID: 0178
User Response
No action; information only.

• 806f070d-040dffff : Rebuild in progress for Array in system [ComputerSystemElementName]. (Drive

13)
This message is for the use case when an implementation has detected that an Array Rebuild is in
Progress.
May also be shown as 806f070d040dffff or 0x806f070d040dffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID

CIM Information
Prefix: PLAT ID: 0178
User Response
No action; information only.

• 806f072b-2101ffff : A successful software or firmware change was detected on system

[ComputerSystemElementName]. (IMM Promotion)
This message is for the use case when an implementation has detected a Successful Software or
Firmware Change.
May also be shown as 806f072b2101ffff or 0x806f072b2101ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID

CIM Information
Prefix: PLAT ID: 0450

584 Lenovo System x3550 M5 Installation and Service Guide

 User Response
No action; information only. IMM Recovery :

• 806f072b-2201ffff : A successful software or firmware change was detected on system

[ComputerSystemElementName]. (Bkup Auto Update)
This message is for the use case when an implementation has detected a Successful Software or
Firmware Change.
May also be shown as 806f072b2201ffff or 0x806f072b2201ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID

CIM Information
Prefix: PLAT ID: 0450
User Response
No action; information only. ROM Recovery :

• 806f0807-0301ffff : [ProcessorElementName] has been Disabled. (CPU 1)

This message is for the use case when an implementation has detected a Processor has been Disabled.
May also be shown as 806f08070301ffff or 0x806f08070301ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID

CIM Information
Prefix: PLAT ID: 0061
User Response
No action; information only.

• 806f0807-0302ffff : [ProcessorElementName] has been Disabled. (CPU 2)

This message is for the use case when an implementation has detected a Processor has been Disabled.
May also be shown as 806f08070302ffff or 0x806f08070302ffff

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 585

 Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID

CIM Information
Prefix: PLAT ID: 0061
User Response
No action; information only.

• 806f0807-2584ffff : [ProcessorElementName] has been Disabled. (All CPUs)

This message is for the use case when an implementation has detected a Processor has been Disabled.
May also be shown as 806f08072584ffff or 0x806f08072584ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID

CIM Information
Prefix: PLAT ID: 0061
User Response
No action; information only. One of the CPUs :

• 806f0813-2581ffff : An Uncorrectable Bus Error has occurred on system

[ComputerSystemElementName]. (DIMMs)
This message is for the use case when an implementation has detected a Bus Uncorrectable Error.
May also be shown as 806f08132581ffff or 0x806f08132581ffff

Severity
Error
Serviceable
Yes
Automatically notify support
Yes
Alert Category

586 Lenovo System x3550 M5 Installation and Service Guide

 Critical - Other
SNMP Trap ID
50
CIM Information
Prefix: PLAT ID: 0240
User Response
1. Check the system-event log.
2. Check the DIMM error LEDs.
3. Remove the failing DIMM from the system board.
4. Check for a server firmware update. Important: Some cluster solutions require specific code
levels or coordinated code updates. If the device is part of a cluster solution, verify that the latest
level of code is supported for the cluster solution before you update the code.
5. Make sure that the installed DIMMs are supported and configured correctly.
6. (Trained technician only) Replace the system board.

• 806f0813-2582ffff : A Uncorrectable Bus Error has occurred on system

[ComputerSystemElementName]. (PCIs)
This message is for the use case when an implementation has detected a Bus Uncorrectable Error.
May also be shown as 806f08132582ffff or 0x806f08132582ffff

Severity
Error
Serviceable
Yes
Automatically notify support
Yes
Alert Category
Critical - Other
SNMP Trap ID
50
CIM Information
Prefix: PLAT ID: 0240
User Response
1. Check the system-event log.
2. Check the PCI LED.
3. Remove the adapter from the indicated PCI slot.
4. Check for a server firmware update. Important: Some cluster solutions require specific code
levels or coordinated code updates. If the device is part of a cluster solution, verify that the latest
level of code is supported for the cluster solution before you update the code.
5. (Trained technician only) Replace the system board.

• 806f0813-2584ffff : A Uncorrectable Bus Error has occurred on system

[ComputerSystemElementName]. (CPUs)
This message is for the use case when an implementation has detected a Bus Uncorrectable Error.
May also be shown as 806f08132584ffff or 0x806f08132584ffff

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 587

 Severity
Error
Serviceable
Yes
Automatically notify support
Yes
Alert Category
Critical - Other
SNMP Trap ID
50
CIM Information
Prefix: PLAT ID: 0240
User Response
1. Check the system-event log.
2. (Trained technician only) Remove the failing microprocessor from the system board (see
Removing a microprocessor and heat sink).
3. Check for a server firmware update. Important: Some cluster solutions require specific code
levels or coordinated code updates. If the device is part of a cluster solution, verify that the latest
level of code is supported for the cluster solution before you update the code.
4. Make sure that the two microprocessors are matching.
5. (Trained technician only) Replace the system board.

• 806f0823-2101ffff : Watchdog Timer interrupt occurred for [WatchdogElementName]. (IPMI

Watchdog)
This message is for the use case when an implementation has detected a Watchdog Timer interrupt
occurred.
May also be shown as 806f08232101ffff or 0x806f08232101ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID

CIM Information
Prefix: PLAT ID: 0376
User Response
No action; information only.

• 806f090c-2001ffff : [PhysicalMemoryElementName] on Subsystem [MemoryElementName]

Throttled. (DIMM 1)
This message is for the use case when an implementation has detected Memory has been Throttled.

588 Lenovo System x3550 M5 Installation and Service Guide

 May also be shown as 806f090c2001ffff or 0x806f090c2001ffff

Severity
Warning
Serviceable
Yes
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID
22
CIM Information
Prefix: PLAT ID: 0142
User Response
1. Reseat the DIMM, and then restart the server.
2. Replace DIMM n. (n = DIMM number)

• 806f090c-2002ffff : [PhysicalMemoryElementName] on Subsystem [MemoryElementName]

Throttled. (DIMM 2)
This message is for the use case when an implementation has detected Memory has been Throttled.
May also be shown as 806f090c2002ffff or 0x806f090c2002ffff

Severity
Warning
Serviceable
Yes
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID
22
CIM Information
Prefix: PLAT ID: 0142
User Response
1. Reseat the DIMM, and then restart the server.
2. Replace DIMM n. (n = DIMM number)

• 806f090c-2003ffff : [PhysicalMemoryElementName] on Subsystem [MemoryElementName]

Throttled. (DIMM 3)
This message is for the use case when an implementation has detected Memory has been Throttled.
May also be shown as 806f090c2003ffff or 0x806f090c2003ffff

Severity
Warning

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 589

 Serviceable
Yes
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID
22
CIM Information
Prefix: PLAT ID: 0142
User Response
1. Reseat the DIMM, and then restart the server.
2. Replace DIMM n. (n = DIMM number)

• 806f090c-2004ffff : [PhysicalMemoryElementName] on Subsystem [MemoryElementName]

Throttled. (DIMM 4)
This message is for the use case when an implementation has detected Memory has been Throttled.
May also be shown as 806f090c2004ffff or 0x806f090c2004ffff

Severity
Warning
Serviceable
Yes
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID
22
CIM Information
Prefix: PLAT ID: 0142
User Response
1. Reseat the DIMM, and then restart the server.
2. Replace DIMM n. (n = DIMM number)

• 806f090c-2005ffff : [PhysicalMemoryElementName] on Subsystem [MemoryElementName]

Throttled. (DIMM 5)
This message is for the use case when an implementation has detected Memory has been Throttled.
May also be shown as 806f090c2005ffff or 0x806f090c2005ffff

Severity
Warning
Serviceable
Yes
Automatically notify support

590 Lenovo System x3550 M5 Installation and Service Guide

 No
Alert Category
System - Other
SNMP Trap ID
22
CIM Information
Prefix: PLAT ID: 0142
User Response
1. Reseat the DIMM, and then restart the server.
2. Replace DIMM n. (n = DIMM number)

• 806f090c-2006ffff : [PhysicalMemoryElementName] on Subsystem [MemoryElementName]

Throttled. (DIMM 6)
This message is for the use case when an implementation has detected Memory has been Throttled.
May also be shown as 806f090c2006ffff or 0x806f090c2006ffff

Severity
Warning
Serviceable
Yes
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID
22
CIM Information
Prefix: PLAT ID: 0142
User Response
1. Reseat the DIMM, and then restart the server.
2. Replace DIMM n. (n = DIMM number)

• 806f090c-2007ffff : [PhysicalMemoryElementName] on Subsystem [MemoryElementName]

Throttled. (DIMM 7)
This message is for the use case when an implementation has detected Memory has been Throttled.
May also be shown as 806f090c2007ffff or 0x806f090c2007ffff

Severity
Warning
Serviceable
Yes
Automatically notify support
No
Alert Category
System - Other

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 591

 SNMP Trap ID
22
CIM Information
Prefix: PLAT ID: 0142
User Response
1. Reseat the DIMM, and then restart the server.
2. Replace DIMM n. (n = DIMM number)

• 806f090c-2008ffff : [PhysicalMemoryElementName] on Subsystem [MemoryElementName]

Throttled. (DIMM 8)
This message is for the use case when an implementation has detected Memory has been Throttled.
May also be shown as 806f090c2008ffff or 0x806f090c2008ffff

Severity
Warning
Serviceable
Yes
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID
22
CIM Information
Prefix: PLAT ID: 0142
User Response
1. Reseat the DIMM, and then restart the server.
2. Replace DIMM n. (n = DIMM number)

• 806f090c-2009ffff : [PhysicalMemoryElementName] on Subsystem [MemoryElementName]

Throttled. (DIMM 9)
This message is for the use case when an implementation has detected Memory has been Throttled.
May also be shown as 806f090c2009ffff or 0x806f090c2009ffff

Severity
Warning
Serviceable
Yes
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID
22
CIM Information

592 Lenovo System x3550 M5 Installation and Service Guide

 Prefix: PLAT ID: 0142
User Response
1. Reseat the DIMM, and then restart the server.
2. Replace DIMM n. (n = DIMM number)

• 806f090c-200affff : [PhysicalMemoryElementName] on Subsystem [MemoryElementName]

Throttled. (DIMM 10)
This message is for the use case when an implementation has detected Memory has been Throttled.
May also be shown as 806f090c200affff or 0x806f090c200affff

Severity
Warning
Serviceable
Yes
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID
22
CIM Information
Prefix: PLAT ID: 0142
User Response
1. Reseat the DIMM, and then restart the server.
2. Replace DIMM n. (n = DIMM number)

• 806f090c-200bffff : [PhysicalMemoryElementName] on Subsystem [MemoryElementName]

Throttled. (DIMM 11)
This message is for the use case when an implementation has detected Memory has been Throttled.
May also be shown as 806f090c200bffff or 0x806f090c200bffff

Severity
Warning
Serviceable
Yes
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID
22
CIM Information
Prefix: PLAT ID: 0142
User Response
1. Reseat the DIMM, and then restart the server.

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 593

 2. Replace DIMM n. (n = DIMM number)

• 806f090c-200cffff : [PhysicalMemoryElementName] on Subsystem [MemoryElementName]

Throttled. (DIMM 12)
This message is for the use case when an implementation has detected Memory has been Throttled.
May also be shown as 806f090c200cffff or 0x806f090c200cffff

Severity
Warning
Serviceable
Yes
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID
22
CIM Information
Prefix: PLAT ID: 0142
User Response
1. Reseat the DIMM, and then restart the server.
2. Replace DIMM n. (n = DIMM number)

• 806f090c-200dffff : [PhysicalMemoryElementName] on Subsystem [MemoryElementName]

Throttled. (DIMM 13)
This message is for the use case when an implementation has detected Memory has been Throttled.
May also be shown as 806f090c200dffff or 0x806f090c200dffff

Severity
Warning
Serviceable
Yes
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID
22
CIM Information
Prefix: PLAT ID: 0142
User Response
1. Reseat the DIMM, and then restart the server.
2. Replace DIMM n. (n = DIMM number)

• 806f090c-200effff : [PhysicalMemoryElementName] on Subsystem [MemoryElementName]

Throttled. (DIMM 14)

594 Lenovo System x3550 M5 Installation and Service Guide

 This message is for the use case when an implementation has detected Memory has been Throttled.
May also be shown as 806f090c200effff or 0x806f090c200effff

Severity
Warning
Serviceable
Yes
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID
22
CIM Information
Prefix: PLAT ID: 0142
User Response
1. Reseat the DIMM, and then restart the server.
2. Replace DIMM n. (n = DIMM number)

• 806f090c-200fffff : [PhysicalMemoryElementName] on Subsystem [MemoryElementName]

Throttled. (DIMM 15)
This message is for the use case when an implementation has detected Memory has been Throttled.
May also be shown as 806f090c200fffff or 0x806f090c200fffff

Severity
Warning
Serviceable
Yes
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID
22
CIM Information
Prefix: PLAT ID: 0142
User Response
1. Reseat the DIMM, and then restart the server.
2. Replace DIMM n. (n = DIMM number)

• 806f090c-2010ffff : [PhysicalMemoryElementName] on Subsystem [MemoryElementName]

Throttled. (DIMM 16)
This message is for the use case when an implementation has detected Memory has been Throttled.
May also be shown as 806f090c2010ffff or 0x806f090c2010ffff

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 595

 Severity
Warning
Serviceable
Yes
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID
22
CIM Information
Prefix: PLAT ID: 0142
User Response
1. Reseat the DIMM, and then restart the server.
2. Replace DIMM n. (n = DIMM number)

• 806f090c-2011ffff : [PhysicalMemoryElementName] on Subsystem [MemoryElementName]

Throttled. (DIMM 17)
This message is for the use case when an implementation has detected Memory has been Throttled.
May also be shown as 806f090c2011ffff or 0x806f090c2011ffff

Severity
Warning
Serviceable
Yes
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID
22
CIM Information
Prefix: PLAT ID: 0142
User Response
1. Reseat the DIMM, and then restart the server.
2. Replace DIMM n. (n = DIMM number)

• 806f090c-2012ffff : [PhysicalMemoryElementName] on Subsystem [MemoryElementName]

Throttled. (DIMM 18)
This message is for the use case when an implementation has detected Memory has been Throttled.
May also be shown as 806f090c2012ffff or 0x806f090c2012ffff

Severity
Warning
Serviceable

596 Lenovo System x3550 M5 Installation and Service Guide

 Yes
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID
22
CIM Information
Prefix: PLAT ID: 0142
User Response
1. Reseat the DIMM, and then restart the server.
2. Replace DIMM n. (n = DIMM number)

• 806f090c-2013ffff : [PhysicalMemoryElementName] on Subsystem [MemoryElementName]

Throttled. (DIMM 19)
This message is for the use case when an implementation has detected Memory has been Throttled.
May also be shown as 806f090c2013ffff or 0x806f090c2013ffff

Severity
Warning
Serviceable
Yes
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID
22
CIM Information
Prefix: PLAT ID: 0142
User Response
1. Reseat the DIMM, and then restart the server.
2. Replace DIMM n. (n = DIMM number)

• 806f090c-2014ffff : [PhysicalMemoryElementName] on Subsystem [MemoryElementName]

Throttled. (DIMM 20)
This message is for the use case when an implementation has detected Memory has been Throttled.
May also be shown as 806f090c2014ffff or 0x806f090c2014ffff

Severity
Warning
Serviceable
Yes
Automatically notify support
No

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 597

 Alert Category
System - Other
SNMP Trap ID
22
CIM Information
Prefix: PLAT ID: 0142
User Response
1. Reseat the DIMM, and then restart the server.
2. Replace DIMM n. (n = DIMM number)

• 806f090c-2015ffff : [PhysicalMemoryElementName] on Subsystem [MemoryElementName]

Throttled. (DIMM 21)
This message is for the use case when an implementation has detected Memory has been Throttled.
May also be shown as 806f090c2015ffff or 0x806f090c2015ffff

Severity
Warning
Serviceable
Yes
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID
22
CIM Information
Prefix: PLAT ID: 0142
User Response
1. Reseat the DIMM, and then restart the server.
2. Replace DIMM n. (n = DIMM number)

• 806f090c-2016ffff : [PhysicalMemoryElementName] on Subsystem [MemoryElementName]

Throttled. (DIMM 22)
This message is for the use case when an implementation has detected Memory has been Throttled.
May also be shown as 806f090c2016ffff or 0x806f090c2016ffff

Severity
Warning
Serviceable
Yes
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID

598 Lenovo System x3550 M5 Installation and Service Guide

 22
CIM Information
Prefix: PLAT ID: 0142
User Response
1. Reseat the DIMM, and then restart the server.
2. Replace DIMM n. (n = DIMM number)

• 806f090c-2017ffff : [PhysicalMemoryElementName] on Subsystem [MemoryElementName]

Throttled. (DIMM 23)
This message is for the use case when an implementation has detected Memory has been Throttled.
May also be shown as 806f090c2017ffff or 0x806f090c2017ffff

Severity
Warning
Serviceable
Yes
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID
22
CIM Information
Prefix: PLAT ID: 0142
User Response
1. Reseat the DIMM, and then restart the server.
2. Replace DIMM n. (n = DIMM number)

• 806f090c-2018ffff : [PhysicalMemoryElementName] on Subsystem [MemoryElementName]

Throttled. (DIMM 24)
This message is for the use case when an implementation has detected Memory has been Throttled.
May also be shown as 806f090c2018ffff or 0x806f090c2018ffff

Severity
Warning
Serviceable
Yes
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID
22
CIM Information
Prefix: PLAT ID: 0142

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 599

 User Response
1. Reseat the DIMM, and then restart the server.
2. Replace DIMM n. (n = DIMM number)

• 806f0a07-0301ffff : [ProcessorElementName] is operating in a Degraded State. (CPU 1)

This message is for the use case when an implementation has detected a Processor is running in the
Degraded state.
May also be shown as 806f0a070301ffff or 0x806f0a070301ffff

Severity
Warning
Serviceable
Yes
Automatically notify support
No
Alert Category
Warning - CPU
SNMP Trap ID
42
CIM Information
Prefix: PLAT ID: 0038
User Response
1. Make sure that the fans are operating, that there are no obstructions to the airflow (front and rear
of the server), that the air baffles are in place and correctly installed, and that the server cover is
installed and completely closed.
2. Check the ambient temperature. You must be operating within the specifications.
3. Make sure that the heat sink for microprocessor n is installed correctly.
4. (Trained technician only) Replace microprocessor n. (n = microprocessor number)

• 806f0a07-0302ffff : [ProcessorElementName] is operating in a Degraded State. (CPU 2)

This message is for the use case when an implementation has detected a Processor is running in the
Degraded state.
May also be shown as 806f0a070302ffff or 0x806f0a070302ffff

Severity
Warning
Serviceable
Yes
Automatically notify support
No
Alert Category
Warning - CPU
SNMP Trap ID
42
CIM Information
Prefix: PLAT ID: 0038

600 Lenovo System x3550 M5 Installation and Service Guide

 User Response
1. Make sure that the fans are operating, that there are no obstructions to the airflow (front and rear
of the server), that the air baffles are in place and correctly installed, and that the server cover is
installed and completely closed.
2. Check the ambient temperature. You must be operating within the specifications.
3. Make sure that the heat sink for microprocessor n is installed correctly.
4. (Trained technician only) Replace microprocessor n. (n = microprocessor number)

• 806f0a0c-2001ffff : An Over-Temperature Condition has been detected on the

[PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 1)
This message is for the use case when an implementation has detected an Over Temperature Condition
for Memory that has been Detected.
May also be shown as 806f0a0c2001ffff or 0x806f0a0c2001ffff

Severity
Error
Serviceable
Yes
Automatically notify support
No
Alert Category
Critical - Temperature
SNMP Trap ID
0
CIM Information
Prefix: PLAT ID: 0146
User Response
1. Make sure that the fans are operating, that there are no obstructions to the airflow, that the air
baffles are in place and correctly installed, and that the server cover is installed and completely
closed.
2. Make sure that ambient temperature is within the specifications.
3. If a fan has failed, complete the action for a fan failure.
4. Replace DIMM n. (n = DIMM number)

• 806f0a0c-2002ffff : An Over-Temperature Condition has been detected on the

[PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 2)
This message is for the use case when an implementation has detected an Over Temperature Condition
for Memory that has been Detected.
May also be shown as 806f0a0c2002ffff or 0x806f0a0c2002ffff

Severity
Error
Serviceable
Yes
Automatically notify support
No

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 601

 Alert Category
Critical - Temperature
SNMP Trap ID
0
CIM Information
Prefix: PLAT ID: 0146
User Response
1. Make sure that the fans are operating, that there are no obstructions to the airflow, that the air
baffles are in place and correctly installed, and that the server cover is installed and completely
closed.
2. Make sure that ambient temperature is within the specifications.
3. If a fan has failed, complete the action for a fan failure.
4. Replace DIMM n. (n = DIMM number)

• 806f0a0c-2003ffff : An Over-Temperature Condition has been detected on the

[PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 3)
This message is for the use case when an implementation has detected an Over Temperature Condition
for Memory that has been Detected.
May also be shown as 806f0a0c2003ffff or 0x806f0a0c2003ffff

Severity
Error
Serviceable
Yes
Automatically notify support
No
Alert Category
Critical - Temperature
SNMP Trap ID
0
CIM Information
Prefix: PLAT ID: 0146
User Response
1. Make sure that the fans are operating, that there are no obstructions to the airflow, that the air
baffles are in place and correctly installed, and that the server cover is installed and completely
closed.
2. Make sure that ambient temperature is within the specifications.
3. If a fan has failed, complete the action for a fan failure.
4. Replace DIMM n. (n = DIMM number)

• 806f0a0c-2004ffff : An Over-Temperature Condition has been detected on the

[PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 4)
This message is for the use case when an implementation has detected an Over Temperature Condition
for Memory that has been Detected.
May also be shown as 806f0a0c2004ffff or 0x806f0a0c2004ffff

602 Lenovo System x3550 M5 Installation and Service Guide

 Severity
Error
Serviceable
Yes
Automatically notify support
No
Alert Category
Critical - Temperature
SNMP Trap ID
0
CIM Information
Prefix: PLAT ID: 0146
User Response
1. Make sure that the fans are operating, that there are no obstructions to the airflow, that the air
baffles are in place and correctly installed, and that the server cover is installed and completely
closed.
2. Make sure that ambient temperature is within the specifications.
3. If a fan has failed, complete the action for a fan failure.
4. Replace DIMM n. (n = DIMM number)

• 806f0a0c-2005ffff : An Over-Temperature Condition has been detected on the

[PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 5)
This message is for the use case when an implementation has detected an Over Temperature Condition
for Memory that has been Detected.
May also be shown as 806f0a0c2005ffff or 0x806f0a0c2005ffff

Severity
Error
Serviceable
Yes
Automatically notify support
No
Alert Category
Critical - Temperature
SNMP Trap ID
0
CIM Information
Prefix: PLAT ID: 0146
User Response
1. Make sure that the fans are operating, that there are no obstructions to the airflow, that the air
baffles are in place and correctly installed, and that the server cover is installed and completely
closed.
2. Make sure that ambient temperature is within the specifications.
3. If a fan has failed, complete the action for a fan failure.
4. Replace DIMM n. (n = DIMM number)

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 603

• 806f0a0c-2006ffff : An Over-Temperature Condition has been detected on the
[PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 6)
This message is for the use case when an implementation has detected an Over Temperature Condition
for Memory that has been Detected.
May also be shown as 806f0a0c2006ffff or 0x806f0a0c2006ffff

Severity
Error
Serviceable
Yes
Automatically notify support
No
Alert Category
Critical - Temperature
SNMP Trap ID
0
CIM Information
Prefix: PLAT ID: 0146
User Response
1. Make sure that the fans are operating, that there are no obstructions to the airflow, that the air
baffles are in place and correctly installed, and that the server cover is installed and completely
closed.
2. Make sure that ambient temperature is within the specifications.
3. If a fan has failed, complete the action for a fan failure.
4. Replace DIMM n. (n = DIMM number)

• 806f0a0c-2007ffff : An Over-Temperature Condition has been detected on the

[PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 7)
This message is for the use case when an implementation has detected an Over Temperature Condition
for Memory that has been Detected.
May also be shown as 806f0a0c2007ffff or 0x806f0a0c2007ffff

Severity
Error
Serviceable
Yes
Automatically notify support
No
Alert Category
Critical - Temperature
SNMP Trap ID
0
CIM Information
Prefix: PLAT ID: 0146
User Response

604 Lenovo System x3550 M5 Installation and Service Guide

 1. Make sure that the fans are operating, that there are no obstructions to the airflow, that the air
baffles are in place and correctly installed, and that the server cover is installed and completely
closed.
2. Make sure that ambient temperature is within the specifications.
3. If a fan has failed, complete the action for a fan failure.
4. Replace DIMM n. (n = DIMM number)

• 806f0a0c-2008ffff : An Over-Temperature Condition has been detected on the

[PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 8)
This message is for the use case when an implementation has detected an Over Temperature Condition
for Memory that has been Detected.
May also be shown as 806f0a0c2008ffff or 0x806f0a0c2008ffff

Severity
Error
Serviceable
Yes
Automatically notify support
No
Alert Category
Critical - Temperature
SNMP Trap ID
0
CIM Information
Prefix: PLAT ID: 0146
User Response
1. Make sure that the fans are operating, that there are no obstructions to the airflow, that the air
baffles are in place and correctly installed, and that the server cover is installed and completely
closed.
2. Make sure that ambient temperature is within the specifications.
3. If a fan has failed, complete the action for a fan failure.
4. Replace DIMM n. (n = DIMM number)

• 806f0a0c-2009ffff : An Over-Temperature Condition has been detected on the

[PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 9)
This message is for the use case when an implementation has detected an Over Temperature Condition
for Memory that has been Detected.
May also be shown as 806f0a0c2009ffff or 0x806f0a0c2009ffff

Severity
Error
Serviceable
Yes
Automatically notify support
No
Alert Category

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 605

 Critical - Temperature
SNMP Trap ID
0
CIM Information
Prefix: PLAT ID: 0146
User Response
1. Make sure that the fans are operating, that there are no obstructions to the airflow, that the air
baffles are in place and correctly installed, and that the server cover is installed and completely
closed.
2. Make sure that ambient temperature is within the specifications.
3. If a fan has failed, complete the action for a fan failure.
4. Replace DIMM n. (n = DIMM number)

• 806f0a0c-200affff : An Over-Temperature Condition has been detected on the

[PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 10)
This message is for the use case when an implementation has detected an Over Temperature Condition
for Memory that has been Detected.
May also be shown as 806f0a0c200affff or 0x806f0a0c200affff

Severity
Error
Serviceable
Yes
Automatically notify support
No
Alert Category
Critical - Temperature
SNMP Trap ID
0
CIM Information
Prefix: PLAT ID: 0146
User Response
1. Make sure that the fans are operating, that there are no obstructions to the airflow, that the air
baffles are in place and correctly installed, and that the server cover is installed and completely
closed.
2. Make sure that ambient temperature is within the specifications.
3. If a fan has failed, complete the action for a fan failure.
4. Replace DIMM n. (n = DIMM number)

• 806f0a0c-200bffff : An Over-Temperature Condition has been detected on the

[PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 11)
This message is for the use case when an implementation has detected an Over Temperature Condition
for Memory that has been Detected.
May also be shown as 806f0a0c200bffff or 0x806f0a0c200bffff

Severity

606 Lenovo System x3550 M5 Installation and Service Guide

 Error
Serviceable
Yes
Automatically notify support
No
Alert Category
Critical - Temperature
SNMP Trap ID
0
CIM Information
Prefix: PLAT ID: 0146
User Response
1. Make sure that the fans are operating, that there are no obstructions to the airflow, that the air
baffles are in place and correctly installed, and that the server cover is installed and completely
closed.
2. Make sure that ambient temperature is within the specifications.
3. If a fan has failed, complete the action for a fan failure.
4. Replace DIMM n. (n = DIMM number)

• 806f0a0c-200cffff : An Over-Temperature Condition has been detected on the

[PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 12)
This message is for the use case when an implementation has detected an Over Temperature Condition
for Memory that has been Detected.
May also be shown as 806f0a0c200cffff or 0x806f0a0c200cffff

Severity
Error
Serviceable
Yes
Automatically notify support
No
Alert Category
Critical - Temperature
SNMP Trap ID
0
CIM Information
Prefix: PLAT ID: 0146
User Response
1. Make sure that the fans are operating, that there are no obstructions to the airflow, that the air
baffles are in place and correctly installed, and that the server cover is installed and completely
closed.
2. Make sure that ambient temperature is within the specifications.
3. If a fan has failed, complete the action for a fan failure.
4. Replace DIMM n. (n = DIMM number)

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 607

• 806f0a0c-200dffff : An Over-Temperature Condition has been detected on the
[PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 13)
This message is for the use case when an implementation has detected an Over Temperature Condition
for Memory that has been Detected.
May also be shown as 806f0a0c200dffff or 0x806f0a0c200dffff

Severity
Error
Serviceable
Yes
Automatically notify support
No
Alert Category
Critical - Temperature
SNMP Trap ID
0
CIM Information
Prefix: PLAT ID: 0146
User Response
1. Make sure that the fans are operating, that there are no obstructions to the airflow, that the air
baffles are in place and correctly installed, and that the server cover is installed and completely
closed.
2. Make sure that ambient temperature is within the specifications.
3. If a fan has failed, complete the action for a fan failure.
4. Replace DIMM n. (n = DIMM number)

• 806f0a0c-200effff : An Over-Temperature Condition has been detected on the

[PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 14)
This message is for the use case when an implementation has detected an Over Temperature Condition
for Memory that has been Detected.
May also be shown as 806f0a0c200effff or 0x806f0a0c200effff

Severity
Error
Serviceable
Yes
Automatically notify support
No
Alert Category
Critical - Temperature
SNMP Trap ID
0
CIM Information
Prefix: PLAT ID: 0146
User Response

608 Lenovo System x3550 M5 Installation and Service Guide

 1. Make sure that the fans are operating, that there are no obstructions to the airflow, that the air
baffles are in place and correctly installed, and that the server cover is installed and completely
closed.
2. Make sure that ambient temperature is within the specifications.
3. If a fan has failed, complete the action for a fan failure.
4. Replace DIMM n. (n = DIMM number)

• 806f0a0c-200fffff : An Over-Temperature Condition has been detected on the

[PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 15)
This message is for the use case when an implementation has detected an Over Temperature Condition
for Memory that has been Detected.
May also be shown as 806f0a0c200fffff or 0x806f0a0c200fffff

Severity
Error
Serviceable
Yes
Automatically notify support
No
Alert Category
Critical - Temperature
SNMP Trap ID
0
CIM Information
Prefix: PLAT ID: 0146
User Response
1. Make sure that the fans are operating, that there are no obstructions to the airflow, that the air
baffles are in place and correctly installed, and that the server cover is installed and completely
closed.
2. Make sure that ambient temperature is within the specifications.
3. If a fan has failed, complete the action for a fan failure.
4. Replace DIMM n. (n = DIMM number)

• 806f0a0c-2010ffff : An Over-Temperature Condition has been detected on the

[PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 16)
This message is for the use case when an implementation has detected an Over Temperature Condition
for Memory that has been Detected.
May also be shown as 806f0a0c2010ffff or 0x806f0a0c2010ffff

Severity
Error
Serviceable
Yes
Automatically notify support
No
Alert Category

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 609

 Critical - Temperature
SNMP Trap ID
0
CIM Information
Prefix: PLAT ID: 0146
User Response
1. Make sure that the fans are operating, that there are no obstructions to the airflow, that the air
baffles are in place and correctly installed, and that the server cover is installed and completely
closed.
2. Make sure that ambient temperature is within the specifications.
3. If a fan has failed, complete the action for a fan failure.
4. Replace DIMM n. (n = DIMM number)

• 806f0a0c-2011ffff : An Over-Temperature Condition has been detected on the

[PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 17)
This message is for the use case when an implementation has detected an Over Temperature Condition
for Memory that has been Detected.
May also be shown as 806f0a0c2011ffff or 0x806f0a0c2011ffff

Severity
Error
Serviceable
Yes
Automatically notify support
No
Alert Category
Critical - Temperature
SNMP Trap ID
0
CIM Information
Prefix: PLAT ID: 0146
User Response
1. Make sure that the fans are operating, that there are no obstructions to the airflow, that the air
baffles are in place and correctly installed, and that the server cover is installed and completely
closed.
2. Make sure that ambient temperature is within the specifications.
3. If a fan has failed, complete the action for a fan failure.
4. Replace DIMM n. (n = DIMM number)

• 806f0a0c-2012ffff : An Over-Temperature Condition has been detected on the

[PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 18)
This message is for the use case when an implementation has detected an Over Temperature Condition
for Memory that has been Detected.
May also be shown as 806f0a0c2012ffff or 0x806f0a0c2012ffff

Severity

610 Lenovo System x3550 M5 Installation and Service Guide

 Error
Serviceable
Yes
Automatically notify support
No
Alert Category
Critical - Temperature
SNMP Trap ID
0
CIM Information
Prefix: PLAT ID: 0146
User Response
1. Make sure that the fans are operating, that there are no obstructions to the airflow, that the air
baffles are in place and correctly installed, and that the server cover is installed and completely
closed.
2. Make sure that ambient temperature is within the specifications.
3. If a fan has failed, complete the action for a fan failure.
4. Replace DIMM n. (n = DIMM number)

• 806f0a0c-2013ffff : An Over-Temperature Condition has been detected on the

[PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 19)
This message is for the use case when an implementation has detected an Over Temperature Condition
for Memory that has been Detected.
May also be shown as 806f0a0c2013ffff or 0x806f0a0c2013ffff

Severity
Error
Serviceable
Yes
Automatically notify support
No
Alert Category
Critical - Temperature
SNMP Trap ID
0
CIM Information
Prefix: PLAT ID: 0146
User Response
1. Make sure that the fans are operating, that there are no obstructions to the airflow, that the air
baffles are in place and correctly installed, and that the server cover is installed and completely
closed.
2. Make sure that ambient temperature is within the specifications.
3. If a fan has failed, complete the action for a fan failure.
4. Replace DIMM n. (n = DIMM number)

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 611

• 806f0a0c-2014ffff : An Over-Temperature Condition has been detected on the
[PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 20)
This message is for the use case when an implementation has detected an Over Temperature Condition
for Memory that has been Detected.
May also be shown as 806f0a0c2014ffff or 0x806f0a0c2014ffff

Severity
Error
Serviceable
Yes
Automatically notify support
No
Alert Category
Critical - Temperature
SNMP Trap ID
0
CIM Information
Prefix: PLAT ID: 0146
User Response
1. Make sure that the fans are operating, that there are no obstructions to the airflow, that the air
baffles are in place and correctly installed, and that the server cover is installed and completely
closed.
2. Make sure that ambient temperature is within the specifications.
3. If a fan has failed, complete the action for a fan failure.
4. Replace DIMM n. (n = DIMM number)

• 806f0a0c-2015ffff : An Over-Temperature Condition has been detected on the

[PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 21)
This message is for the use case when an implementation has detected an Over Temperature Condition
for Memory that has been Detected.
May also be shown as 806f0a0c2015ffff or 0x806f0a0c2015ffff

Severity
Error
Serviceable
Yes
Automatically notify support
No
Alert Category
Critical - Temperature
SNMP Trap ID
0
CIM Information
Prefix: PLAT ID: 0146
User Response

612 Lenovo System x3550 M5 Installation and Service Guide

 1. Make sure that the fans are operating, that there are no obstructions to the airflow, that the air
baffles are in place and correctly installed, and that the server cover is installed and completely
closed.
2. Make sure that ambient temperature is within the specifications.
3. If a fan has failed, complete the action for a fan failure.
4. Replace DIMM n. (n = DIMM number)

• 806f0a0c-2016ffff : An Over-Temperature Condition has been detected on the

[PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 22)
This message is for the use case when an implementation has detected an Over Temperature Condition
for Memory that has been Detected.
May also be shown as 806f0a0c2016ffff or 0x806f0a0c2016ffff

Severity
Error
Serviceable
Yes
Automatically notify support
No
Alert Category
Critical - Temperature
SNMP Trap ID
0
CIM Information
Prefix: PLAT ID: 0146
User Response
1. Make sure that the fans are operating, that there are no obstructions to the airflow, that the air
baffles are in place and correctly installed, and that the server cover is installed and completely
closed.
2. Make sure that ambient temperature is within the specifications.
3. If a fan has failed, complete the action for a fan failure.
4. Replace DIMM n. (n = DIMM number)

• 806f0a0c-2017ffff : An Over-Temperature Condition has been detected on the

[PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 23)
This message is for the use case when an implementation has detected an Over Temperature Condition
for Memory that has been Detected.
May also be shown as 806f0a0c2017ffff or 0x806f0a0c2017ffff

Severity
Error
Serviceable
Yes
Automatically notify support
No
Alert Category

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 613

 Critical - Temperature
SNMP Trap ID
0
CIM Information
Prefix: PLAT ID: 0146
User Response
1. Make sure that the fans are operating, that there are no obstructions to the airflow, that the air
baffles are in place and correctly installed, and that the server cover is installed and completely
closed.
2. Make sure that ambient temperature is within the specifications.
3. If a fan has failed, complete the action for a fan failure.
4. Replace DIMM n. (n = DIMM number)

• 806f0a0c-2018ffff : An Over-Temperature Condition has been detected on the

[PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 24)
This message is for the use case when an implementation has detected an Over Temperature Condition
for Memory that has been Detected.
May also be shown as 806f0a0c2018ffff or 0x806f0a0c2018ffff

Severity
Error
Serviceable
Yes
Automatically notify support
No
Alert Category
Critical - Temperature
SNMP Trap ID
0
CIM Information
Prefix: PLAT ID: 0146
User Response
1. Make sure that the fans are operating, that there are no obstructions to the airflow, that the air
baffles are in place and correctly installed, and that the server cover is installed and completely
closed.
2. Make sure that ambient temperature is within the specifications.
3. If a fan has failed, complete the action for a fan failure.
4. Replace DIMM n. (n = DIMM number)

• 806f0a13-0301ffff : A Fatal Bus Error has occurred on system [ComputerSystemElementName].

(CPU 1 PECI)
This message is for the use case when an implementation has detected a Bus Fatal Error.
May also be shown as 806f0a130301ffff or 0x806f0a130301ffff

Severity
Error

614 Lenovo System x3550 M5 Installation and Service Guide

 Serviceable
Yes
Automatically notify support
No
Alert Category
Critical - Other
SNMP Trap ID
50
CIM Information
Prefix: PLAT ID: 0244
User Response
1. Reseat the microprocessor, and then restart the server.
2. Replace microprocessor n. (n = microprocessor number)

• 806f0a13-0302ffff : A Fatal Bus Error has occurred on system [ComputerSystemElementName].

(CPU 2 PECI)
This message is for the use case when an implementation has detected a Bus Fatal Error.
May also be shown as 806f0a130302ffff or 0x806f0a130302ffff

Severity
Error
Serviceable
Yes
Automatically notify support
No
Alert Category
Critical - Other
SNMP Trap ID
50
CIM Information
Prefix: PLAT ID: 0244
User Response
1. Reseat the microprocessor, and then restart the server.
2. Replace microprocessor n. (n = microprocessor number)

• 81010002-0701ffff : Numeric sensor [NumericSensorElementName] going low (lower non-critical)

has deasserted. (CMOS Battery)
This message is for the use case when an implementation has detected a Lower Non-critical sensor going
low has deasserted.
May also be shown as 810100020701ffff or 0x810100020701ffff

Severity
Info
Serviceable
No

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 615

 Automatically notify support
No
Alert Category
Warning - Voltage
SNMP Trap ID
13
CIM Information
Prefix: PLAT ID: 0477
User Response
No action; information only.

• 81010202-0701ffff : Numeric sensor [NumericSensorElementName] going low (lower critical) has

deasserted. (CMOS Battery)
This message is for the use case when an implementation has detected a Lower Critical sensor going low
has deasserted.
May also be shown as 810102020701ffff or 0x810102020701ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Voltage
SNMP Trap ID
1
CIM Information
Prefix: PLAT ID: 0481
User Response
No action; information only. SysBrd 12V : SysBrd 3.3V : SysBrd 5V :

• 81010204-1d01ffff : Numeric sensor [NumericSensorElementName] going low (lower critical) has

deasserted. (Fan 1A Tach)
This message is for the use case when an implementation has detected a Lower Critical sensor going low
has deasserted.
May also be shown as 810102041d01ffff or 0x810102041d01ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Fan Failure

616 Lenovo System x3550 M5 Installation and Service Guide

 SNMP Trap ID
11
CIM Information
Prefix: PLAT ID: 0481
User Response
No action; information only. Fan 1B Tach :

• 81010204-1d02ffff : Numeric sensor [NumericSensorElementName] going low (lower critical) has

deasserted. (Fan 2A Tach)
This message is for the use case when an implementation has detected a Lower Critical sensor going low
has deasserted.
May also be shown as 810102041d02ffff or 0x810102041d02ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Fan Failure
SNMP Trap ID
11
CIM Information
Prefix: PLAT ID: 0481
User Response
No action; information only. Fan 2B Tach :

• 81010204-1d03ffff : Numeric sensor [NumericSensorElementName] going low (lower critical) has

deasserted. (Fan 3A Tach)
This message is for the use case when an implementation has detected a Lower Critical sensor going low
has deasserted.
May also be shown as 810102041d03ffff or 0x810102041d03ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Fan Failure
SNMP Trap ID
11
CIM Information
Prefix: PLAT ID: 0481

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 617

 User Response
No action; information only. Fan 3B Tach :

• 81010204-1d04ffff : Numeric sensor [NumericSensorElementName] going low (lower critical) has

deasserted. (Fan 4A Tach)
This message is for the use case when an implementation has detected a Lower Critical sensor going low
has deasserted.
May also be shown as 810102041d04ffff or 0x810102041d04ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Fan Failure
SNMP Trap ID
11
CIM Information
Prefix: PLAT ID: 0481
User Response
No action; information only. Fan 4B Tach :

• 81010204-1d05ffff : Numeric sensor [NumericSensorElementName] going low (lower critical) has

deasserted. (Fan 5A Tach)
This message is for the use case when an implementation has detected a Lower Critical sensor going low
has deasserted.
May also be shown as 810102041d05ffff or 0x810102041d05ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Fan Failure
SNMP Trap ID
11
CIM Information
Prefix: PLAT ID: 0481
User Response
No action; information only. Fan 5B Tach :

• 81010204-1d06ffff : Numeric sensor [NumericSensorElementName] going low (lower critical) has

deasserted. (Fan 6A Tach)

618 Lenovo System x3550 M5 Installation and Service Guide

 This message is for the use case when an implementation has detected a Lower Critical sensor going low
has deasserted.
May also be shown as 810102041d06ffff or 0x810102041d06ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Fan Failure
SNMP Trap ID
11
CIM Information
Prefix: PLAT ID: 0481
User Response
No action; information only. Fan 6B Tach :

• 81010204-1d07ffff : Numeric sensor [NumericSensorElementName] going low (lower critical) has

deasserted. (Fan 7A Tach)
This message is for the use case when an implementation has detected a Lower Critical sensor going low
has deasserted.
May also be shown as 810102041d07ffff or 0x810102041d07ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Fan Failure
SNMP Trap ID
11
CIM Information
Prefix: PLAT ID: 0481
User Response
No action; information only. Fan 7B Tach :

• 81010204-1d08ffff : Numeric sensor [NumericSensorElementName] going low (lower critical) has

deasserted. (Fan 8A Tach)
This message is for the use case when an implementation has detected a Lower Critical sensor going low
has deasserted.
May also be shown as 810102041d08ffff or 0x810102041d08ffff

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 619

 Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Fan Failure
SNMP Trap ID
11
CIM Information
Prefix: PLAT ID: 0481
User Response
No action; information only. Fan 8B Tach :

• 81010701-0f01ffff : Numeric sensor [NumericSensorElementName] going high (upper non-critical)

has deasserted. (REAR BP Temp A)
This message is for the use case when an implementation has detected an Upper Non-critical sensor
going high has deasserted.
May also be shown as 810107010f01ffff or 0x810107010f01ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Warning - Temperature
SNMP Trap ID
12
CIM Information
Prefix: PLAT ID: 0491
User Response
No action; information only.

• 81010701-0f02ffff : Numeric sensor [NumericSensorElementName] going high (upper non-critical)

has deasserted. (REAR BP Temp B)
This message is for the use case when an implementation has detected an Upper Non-critical sensor
going high has deasserted.
May also be shown as 810107010f02ffff or 0x810107010f02ffff

Severity
Info
Serviceable
No

620 Lenovo System x3550 M5 Installation and Service Guide

 Automatically notify support
No
Alert Category
Warning - Temperature
SNMP Trap ID
12
CIM Information
Prefix: PLAT ID: 0491
User Response
No action; information only.

• 81010701-1001ffff : Numeric sensor [NumericSensorElementName] going high (upper non-critical)

has deasserted. (PCI 1 Amb Temp)
This message is for the use case when an implementation has detected an Upper Non-critical sensor
going high has deasserted.
May also be shown as 810107011001ffff or 0x810107011001ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Warning - Temperature
SNMP Trap ID
12
CIM Information
Prefix: PLAT ID: 0491
User Response
No action; information only. RAID Amb Temp : RR PCI1 Amb Temp :

• 81010701-1002ffff : Numeric sensor [NumericSensorElementName] going high (upper non-critical)

has deasserted. (PCI 2 Amb Temp)
This message is for the use case when an implementation has detected an Upper Non-critical sensor
going high has deasserted.
May also be shown as 810107011002ffff or 0x810107011002ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Warning - Temperature

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 621

 SNMP Trap ID
12
CIM Information
Prefix: PLAT ID: 0491
User Response
No action; information only. RR PCI2 Amb Temp :

• 81010701-1003ffff : Numeric sensor [NumericSensorElementName] going high (upper non-critical)

has deasserted. (PCI 3 Amb Temp)
This message is for the use case when an implementation has detected an Upper Non-critical sensor
going high has deasserted.
May also be shown as 810107011003ffff or 0x810107011003ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Warning - Temperature
SNMP Trap ID
12
CIM Information
Prefix: PLAT ID: 0491
User Response
No action; information only. RR PCI3 Amb Temp :

• 81010701-1301ffff : Numeric sensor [NumericSensorElementName] going high (upper non-critical)

has deasserted. (PSU 1 Amb Temp)
This message is for the use case when an implementation has detected an Upper Non-critical sensor
going high has deasserted.
May also be shown as 810107011301ffff or 0x810107011301ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Warning - Temperature
SNMP Trap ID
12
CIM Information
Prefix: PLAT ID: 0491

622 Lenovo System x3550 M5 Installation and Service Guide

 User Response
No action; information only. PSU 2 Amb Temp :

• 81010701-1401ffff : Numeric sensor [NumericSensorElementName] going high (upper non-critical)

has deasserted. (CPU1 VR Temp)
This message is for the use case when an implementation has detected an Upper Non-critical sensor
going high has deasserted.
May also be shown as 810107011401ffff or 0x810107011401ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Warning - Temperature
SNMP Trap ID
12
CIM Information
Prefix: PLAT ID: 0491
User Response
No action; information only.

• 81010701-1402ffff : Numeric sensor [NumericSensorElementName] going high (upper non-critical)

has deasserted. (CPU2 VR Temp)
This message is for the use case when an implementation has detected an Upper Non-critical sensor
going high has deasserted.
May also be shown as 810107011402ffff or 0x810107011402ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Warning - Temperature
SNMP Trap ID
12
CIM Information
Prefix: PLAT ID: 0491
User Response
No action; information only.

• 81010701-1403ffff : Numeric sensor [NumericSensorElementName] going high (upper non-critical)

has deasserted. (DIMM AB VR Temp)

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 623

 This message is for the use case when an implementation has detected an Upper Non-critical sensor
going high has deasserted.
May also be shown as 810107011403ffff or 0x810107011403ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Warning - Temperature
SNMP Trap ID
12
CIM Information
Prefix: PLAT ID: 0491
User Response
No action; information only.

• 81010701-1404ffff : Numeric sensor [NumericSensorElementName] going high (upper non-critical)

has deasserted. (DIMM CD VR Temp)
This message is for the use case when an implementation has detected an Upper Non-critical sensor
going high has deasserted.
May also be shown as 810107011404ffff or 0x810107011404ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Warning - Temperature
SNMP Trap ID
12
CIM Information
Prefix: PLAT ID: 0491
User Response
No action; information only.

• 81010701-1405ffff : Numeric sensor [NumericSensorElementName] going high (upper non-critical)

has deasserted. (DIMM EF VR Temp)
This message is for the use case when an implementation has detected an Upper Non-critical sensor
going high has deasserted.
May also be shown as 810107011405ffff or 0x810107011405ffff

624 Lenovo System x3550 M5 Installation and Service Guide

 Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Warning - Temperature
SNMP Trap ID
12
CIM Information
Prefix: PLAT ID: 0491
User Response
No action; information only.

• 81010701-1406ffff : Numeric sensor [NumericSensorElementName] going high (upper non-critical)

has deasserted. (DIMM GH VR Temp)
This message is for the use case when an implementation has detected an Upper Non-critical sensor
going high has deasserted.
May also be shown as 810107011406ffff or 0x810107011406ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Warning - Temperature
SNMP Trap ID
12
CIM Information
Prefix: PLAT ID: 0491
User Response
No action; information only.

• 81010701-2d01ffff : Numeric sensor [NumericSensorElementName] going high (upper non-critical)

has deasserted. (PCH Temp)
This message is for the use case when an implementation has detected an Upper Non-critical sensor
going high has deasserted.
May also be shown as 810107012d01ffff or 0x810107012d01ffff

Severity
Info
Serviceable
No

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 625

 Automatically notify support
No
Alert Category
Warning - Temperature
SNMP Trap ID
12
CIM Information
Prefix: PLAT ID: 0491
User Response
No action; information only.

• 81010701-3701ffff : Numeric sensor [NumericSensorElementName] going high (upper non-critical)

has deasserted. (Ambient Temp)
This message is for the use case when an implementation has detected an Upper Non-critical sensor
going high has deasserted.
May also be shown as 810107013701ffff or 0x810107013701ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Warning - Temperature
SNMP Trap ID
12
CIM Information
Prefix: PLAT ID: 0491
User Response
No action; information only.

• 81010901-0f01ffff : Numeric sensor [NumericSensorElementName] going high (upper critical) has

deasserted. (REAR BP Temp A)
This message is for the use case when an implementation has detected an Upper Critical sensor going
high has deasserted.
May also be shown as 810109010f01ffff or 0x810109010f01ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Temperature

626 Lenovo System x3550 M5 Installation and Service Guide

 SNMP Trap ID
0
CIM Information
Prefix: PLAT ID: 0495
User Response
No action; information only.

• 81010901-0f02ffff : Numeric sensor [NumericSensorElementName] going high (upper critical) has

deasserted. (REAR BP Temp B)
This message is for the use case when an implementation has detected an Upper Critical sensor going
high has deasserted.
May also be shown as 810109010f02ffff or 0x810109010f02ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Temperature
SNMP Trap ID
0
CIM Information
Prefix: PLAT ID: 0495
User Response
No action; information only.

• 81010901-1001ffff : Numeric sensor [NumericSensorElementName] going high (upper critical) has

deasserted. (PCI 1 Amb Temp)
This message is for the use case when an implementation has detected an Upper Critical sensor going
high has deasserted.
May also be shown as 810109011001ffff or 0x810109011001ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Temperature
SNMP Trap ID
0
CIM Information
Prefix: PLAT ID: 0495

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 627

 User Response
No action; information only. RAID Amb Temp : RR PCI1 Amb Temp :

• 81010901-1002ffff : Numeric sensor [NumericSensorElementName] going high (upper critical) has

deasserted. (PCI 2 Amb Temp)
This message is for the use case when an implementation has detected an Upper Critical sensor going
high has deasserted.
May also be shown as 810109011002ffff or 0x810109011002ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Temperature
SNMP Trap ID
0
CIM Information
Prefix: PLAT ID: 0495
User Response
No action; information only. RR PCI2 Amb Temp :

• 81010901-1003ffff : Numeric sensor [NumericSensorElementName] going high (upper critical) has

deasserted. (PCI 3 Amb Temp)
This message is for the use case when an implementation has detected an Upper Critical sensor going
high has deasserted.
May also be shown as 810109011003ffff or 0x810109011003ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Temperature
SNMP Trap ID
0
CIM Information
Prefix: PLAT ID: 0495
User Response
No action; information only. RR PCI3 Amb Temp :

• 81010901-1301ffff : Numeric sensor [NumericSensorElementName] going high (upper critical) has

deasserted. (PSU 1 Amb Temp)

628 Lenovo System x3550 M5 Installation and Service Guide

 This message is for the use case when an implementation has detected an Upper Critical sensor going
high has deasserted.
May also be shown as 810109011301ffff or 0x810109011301ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Temperature
SNMP Trap ID
0
CIM Information
Prefix: PLAT ID: 0495
User Response
No action; information only. PSU 2 Amb Temp :

• 81010901-1401ffff : Numeric sensor [NumericSensorElementName] going high (upper critical) has

deasserted. (CPU1 VR Temp)
This message is for the use case when an implementation has detected an Upper Critical sensor going
high has deasserted.
May also be shown as 810109011401ffff or 0x810109011401ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Temperature
SNMP Trap ID
0
CIM Information
Prefix: PLAT ID: 0495
User Response
No action; information only.

• 81010901-1402ffff : Numeric sensor [NumericSensorElementName] going high (upper critical) has

deasserted. (CPU2 VR Temp)
This message is for the use case when an implementation has detected an Upper Critical sensor going
high has deasserted.
May also be shown as 810109011402ffff or 0x810109011402ffff

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 629

 Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Temperature
SNMP Trap ID
0
CIM Information
Prefix: PLAT ID: 0495
User Response
No action; information only.

• 81010901-1403ffff : Numeric sensor [NumericSensorElementName] going high (upper critical) has

deasserted. (DIMM AB VR Temp)
This message is for the use case when an implementation has detected an Upper Critical sensor going
high has deasserted.
May also be shown as 810109011403ffff or 0x810109011403ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Temperature
SNMP Trap ID
0
CIM Information
Prefix: PLAT ID: 0495
User Response
No action; information only.

• 81010901-1404ffff : Numeric sensor [NumericSensorElementName] going high (upper critical) has

deasserted. (DIMM CD VR Temp)
This message is for the use case when an implementation has detected an Upper Critical sensor going
high has deasserted.
May also be shown as 810109011404ffff or 0x810109011404ffff

Severity
Info
Serviceable
No

630 Lenovo System x3550 M5 Installation and Service Guide

 Automatically notify support
No
Alert Category
Critical - Temperature
SNMP Trap ID
0
CIM Information
Prefix: PLAT ID: 0495
User Response
No action; information only.

• 81010901-1405ffff : Numeric sensor [NumericSensorElementName] going high (upper critical) has

deasserted. (DIMM EF VR Temp)
This message is for the use case when an implementation has detected an Upper Critical sensor going
high has deasserted.
May also be shown as 810109011405ffff or 0x810109011405ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Temperature
SNMP Trap ID
0
CIM Information
Prefix: PLAT ID: 0495
User Response
No action; information only.

• 81010901-1406ffff : Numeric sensor [NumericSensorElementName] going high (upper critical) has

deasserted. (DIMM GH VR Temp)
This message is for the use case when an implementation has detected an Upper Critical sensor going
high has deasserted.
May also be shown as 810109011406ffff or 0x810109011406ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Temperature

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 631

 SNMP Trap ID
0
CIM Information
Prefix: PLAT ID: 0495
User Response
No action; information only.

• 81010901-2d01ffff : Numeric sensor [NumericSensorElementName] going high (upper critical) has

deasserted. (PCH Temp)
This message is for the use case when an implementation has detected an Upper Critical sensor going
high has deasserted.
May also be shown as 810109012d01ffff or 0x810109012d01ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Temperature
SNMP Trap ID
0
CIM Information
Prefix: PLAT ID: 0495
User Response
No action; information only.

• 81010901-3701ffff : Numeric sensor [NumericSensorElementName] going high (upper critical) has

deasserted. (Ambient Temp)
This message is for the use case when an implementation has detected an Upper Critical sensor going
high has deasserted.
May also be shown as 810109013701ffff or 0x810109013701ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Temperature
SNMP Trap ID
0
CIM Information
Prefix: PLAT ID: 0495

632 Lenovo System x3550 M5 Installation and Service Guide

 User Response
No action; information only.

• 81010902-0701ffff : Numeric sensor [NumericSensorElementName] going high (upper critical) has

deasserted. (SysBrd 12V)
This message is for the use case when an implementation has detected an Upper Critical sensor going
high has deasserted.
May also be shown as 810109020701ffff or 0x810109020701ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Voltage
SNMP Trap ID
1
CIM Information
Prefix: PLAT ID: 0495
User Response
No action; information only. SysBrd 3.3V : SysBrd 5V :

• 81010b01-0f01ffff : Numeric sensor [NumericSensorElementName] going high (upper non-

recoverable) has deasserted. (REAR BP Temp A)
This message is for the use case when an implementation has detected an Upper Non-recoverable sensor
going high has deasserted.
May also be shown as 81010b010f01ffff or 0x81010b010f01ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Temperature
SNMP Trap ID
0
CIM Information
Prefix: PLAT ID: 0499
User Response
No action; information only.

• 81010b01-0f02ffff : Numeric sensor [NumericSensorElementName] going high (upper non-

recoverable) has deasserted. (REAR BP Temp B)

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 633

 This message is for the use case when an implementation has detected an Upper Non-recoverable sensor
going high has deasserted.
May also be shown as 81010b010f02ffff or 0x81010b010f02ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Temperature
SNMP Trap ID
0
CIM Information
Prefix: PLAT ID: 0499
User Response
No action; information only.

• 81010b01-1001ffff : Numeric sensor [NumericSensorElementName] going high (upper non-

recoverable) has deasserted. (PCI 1 Amb Temp)
This message is for the use case when an implementation has detected an Upper Non-recoverable sensor
going high has deasserted.
May also be shown as 81010b011001ffff or 0x81010b011001ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Temperature
SNMP Trap ID
0
CIM Information
Prefix: PLAT ID: 0499
User Response
No action; information only. RAID Amb Temp : RR PCI1 Amb Temp :

• 81010b01-1002ffff : Numeric sensor [NumericSensorElementName] going high (upper non-

recoverable) has deasserted. (PCI 2 Amb Temp)
This message is for the use case when an implementation has detected an Upper Non-recoverable sensor
going high has deasserted.
May also be shown as 81010b011002ffff or 0x81010b011002ffff

634 Lenovo System x3550 M5 Installation and Service Guide

 Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Temperature
SNMP Trap ID
0
CIM Information
Prefix: PLAT ID: 0499
User Response
No action; information only. RR PCI2 Amb Temp :

• 81010b01-1003ffff : Numeric sensor [NumericSensorElementName] going high (upper non-

recoverable) has deasserted. (PCI 3 Amb Temp)
This message is for the use case when an implementation has detected an Upper Non-recoverable sensor
going high has deasserted.
May also be shown as 81010b011003ffff or 0x81010b011003ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Temperature
SNMP Trap ID
0
CIM Information
Prefix: PLAT ID: 0499
User Response
No action; information only. RR PCI3 Amb Temp :

• 81010b01-1301ffff : Numeric sensor [NumericSensorElementName] going high (upper non-

recoverable) has deasserted. (PSU 1 Amb Temp)
This message is for the use case when an implementation has detected an Upper Non-recoverable sensor
going high has deasserted.
May also be shown as 81010b011301ffff or 0x81010b011301ffff

Severity
Info
Serviceable
No

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 635

 Automatically notify support
No
Alert Category
Critical - Temperature
SNMP Trap ID
0
CIM Information
Prefix: PLAT ID: 0499
User Response
No action; information only. PSU 2 Amb Temp :

• 81010b01-1401ffff : Numeric sensor [NumericSensorElementName] going high (upper non-

recoverable) has deasserted. (CPU1 VR Temp)
This message is for the use case when an implementation has detected an Upper Non-recoverable sensor
going high has deasserted.
May also be shown as 81010b011401ffff or 0x81010b011401ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Temperature
SNMP Trap ID
0
CIM Information
Prefix: PLAT ID: 0499
User Response
No action; information only.

• 81010b01-1402ffff : Numeric sensor [NumericSensorElementName] going high (upper non-

recoverable) has deasserted. (CPU2 VR Temp)
This message is for the use case when an implementation has detected an Upper Non-recoverable sensor
going high has deasserted.
May also be shown as 81010b011402ffff or 0x81010b011402ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Temperature

636 Lenovo System x3550 M5 Installation and Service Guide

 SNMP Trap ID
0
CIM Information
Prefix: PLAT ID: 0499
User Response
No action; information only.

• 81010b01-1403ffff : Numeric sensor [NumericSensorElementName] going high (upper non-

recoverable) has deasserted. (DIMM AB VR Temp)
This message is for the use case when an implementation has detected an Upper Non-recoverable sensor
going high has deasserted.
May also be shown as 81010b011403ffff or 0x81010b011403ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Temperature
SNMP Trap ID
0
CIM Information
Prefix: PLAT ID: 0499
User Response
No action; information only.

• 81010b01-1404ffff : Numeric sensor [NumericSensorElementName] going high (upper non-

recoverable) has deasserted. (DIMM CD VR Temp)
This message is for the use case when an implementation has detected an Upper Non-recoverable sensor
going high has deasserted.
May also be shown as 81010b011404ffff or 0x81010b011404ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Temperature
SNMP Trap ID
0
CIM Information
Prefix: PLAT ID: 0499

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 637

 User Response
No action; information only.

• 81010b01-1405ffff : Numeric sensor [NumericSensorElementName] going high (upper non-

recoverable) has deasserted. (DIMM EF VR Temp)
This message is for the use case when an implementation has detected an Upper Non-recoverable sensor
going high has deasserted.
May also be shown as 81010b011405ffff or 0x81010b011405ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Temperature
SNMP Trap ID
0
CIM Information
Prefix: PLAT ID: 0499
User Response
No action; information only.

• 81010b01-1406ffff : Numeric sensor [NumericSensorElementName] going high (upper non-

recoverable) has deasserted. (DIMM GH VR Temp)
This message is for the use case when an implementation has detected an Upper Non-recoverable sensor
going high has deasserted.
May also be shown as 81010b011406ffff or 0x81010b011406ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Temperature
SNMP Trap ID
0
CIM Information
Prefix: PLAT ID: 0499
User Response
No action; information only.

• 81010b01-2d01ffff : Numeric sensor [NumericSensorElementName] going high (upper non-

recoverable) has deasserted. (PCH Temp)

638 Lenovo System x3550 M5 Installation and Service Guide

 This message is for the use case when an implementation has detected an Upper Non-recoverable sensor
going high has deasserted.
May also be shown as 81010b012d01ffff or 0x81010b012d01ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Temperature
SNMP Trap ID
0
CIM Information
Prefix: PLAT ID: 0499
User Response
No action; information only.

• 81010b01-3701ffff : Numeric sensor [NumericSensorElementName] going high (upper non-

recoverable) has deasserted. (Ambient Temp)
This message is for the use case when an implementation has detected an Upper Non-recoverable sensor
going high has deasserted.
May also be shown as 81010b013701ffff or 0x81010b013701ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Temperature
SNMP Trap ID
0
CIM Information
Prefix: PLAT ID: 0499
User Response
No action; information only.

• 81030006-2101ffff : Sensor [SensorElementName] has asserted. (Sig Verify Fail)

This message is for the use case when an implementation has detected a Sensor has asserted.
May also be shown as 810300062101ffff or 0x810300062101ffff

Severity
Info

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 639

 Serviceable
No
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID

CIM Information
Prefix: PLAT ID: 0508
User Response
No action; information only.

• 8103000f-2101ffff : Sensor [SensorElementName] has asserted. (IMM FW Corrupted)

This message is for the use case when an implementation has detected a Sensor has asserted.
May also be shown as 8103000f2101ffff or 0x8103000f2101ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID

CIM Information
Prefix: PLAT ID: 0508
User Response
No action; information only.

• 81030012-2301ffff : Sensor [SensorElementName] has asserted. (OS RealTime Mod)

This message is for the use case when an implementation has detected a Sensor has asserted.
May also be shown as 810300122301ffff or 0x810300122301ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID

640 Lenovo System x3550 M5 Installation and Service Guide

 CIM Information
Prefix: PLAT ID: 0508
User Response
No action; information only.

• 81030108-1301ffff : Sensor [SensorElementName] has deasserted. (PS Heavy Load)

This message is for the use case when an implementation has detected a Sensor has deasserted.
May also be shown as 810301081301ffff or 0x810301081301ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID

CIM Information
Prefix: PLAT ID: 0509
User Response
No action; information only.

• 8103010c-2581ffff : Sensor [SensorElementName] has deasserted. (Non-Auth DIMMs)

This message is for the use case when an implementation has detected a Sensor has deasserted.
May also be shown as 8103010c2581ffff or 0x8103010c2581ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID

CIM Information
Prefix: PLAT ID: 0509
User Response
No action; information only.

• 81030112-0601ffff : Sensor [SensorElementName] has deasserted. (SMM Mode)

This message is for the use case when an implementation has detected a Sensor has deasserted.
May also be shown as 810301120601ffff or 0x810301120601ffff

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 641

 Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID

CIM Information
Prefix: PLAT ID: 0509
User Response
No action; information only. SMM Monitor :

• 81070101-0c01ffff : Sensor [SensorElementName] has deasserted the transition from normal to

non-critical state. (Ambient Status)
This message is for the use case when an implementation has detected that a Sensor has deasserted a
transition to non-critical from normal.
May also be shown as 810701010c01ffff or 0x810701010c01ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Warning - Temperature
SNMP Trap ID
12
CIM Information
Prefix: PLAT ID: 0521
User Response
No action; information only.

• 81070101-2c01ffff : Sensor [SensorElementName] has deasserted the transition from normal to

non-critical state. (ML2 OverTemp)
This message is for the use case when an implementation has detected that a Sensor has deasserted a
transition to non-critical from normal.
May also be shown as 810701012c01ffff or 0x810701012c01ffff

Severity
Info
Serviceable
No

642 Lenovo System x3550 M5 Installation and Service Guide

 Automatically notify support
No
Alert Category
Warning - Temperature
SNMP Trap ID
12
CIM Information
Prefix: PLAT ID: 0521
User Response
No action; information only.

• 8107010d-2582ffff : Sensor [SensorElementName] has deasserted the transition from normal to

non-critical state. (RAID Vol State)
This message is for the use case when an implementation has detected that a Sensor has deasserted a
transition to non-critical from normal.
May also be shown as 8107010d2582ffff or 0x8107010d2582ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Warning - Other
SNMP Trap ID
60
CIM Information
Prefix: PLAT ID: 0521
User Response
No action; information only.

• 8107010f-2201ffff : Sensor [SensorElementName] has deasserted the transition from normal to

non-critical state. (GPT Status)
This message is for the use case when an implementation has detected that a Sensor has deasserted a
transition to non-critical from normal.
May also be shown as 8107010f2201ffff or 0x8107010f2201ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Warning - Other

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 643

 SNMP Trap ID
60
CIM Information
Prefix: PLAT ID: 0521
User Response
No action; information only.

• 8107010f-2582ffff : Sensor [SensorElementName] has deasserted the transition from normal to

non-critical state. (I/O Resources)
This message is for the use case when an implementation has detected that a Sensor has deasserted a
transition to non-critical from normal.
May also be shown as 8107010f2582ffff or 0x8107010f2582ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Warning - Other
SNMP Trap ID
60
CIM Information
Prefix: PLAT ID: 0521
User Response
No action; information only.

• 81070128-2e01ffff : Sensor [SensorElementName] has deasserted the transition from normal to

non-critical state. (ME Recovery)
This message is for the use case when an implementation has detected that a Sensor has deasserted a
transition to non-critical from normal.
May also be shown as 810701282e01ffff or 0x810701282e01ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Warning - Other
SNMP Trap ID
60
CIM Information
Prefix: PLAT ID: 0521

644 Lenovo System x3550 M5 Installation and Service Guide

 User Response
No action; information only.

• 81070201-0301ffff : Sensor [SensorElementName] has transitioned to a less severe state from

critical. (CPU 1 OverTemp)
This message is for the use case when an implementation has detected a Sensor transition to less severe
from critical.
May also be shown as 810702010301ffff or 0x810702010301ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Temperature
SNMP Trap ID
0
CIM Information
Prefix: PLAT ID: 0523
User Response
No action; information only.

• 81070201-0302ffff : Sensor [SensorElementName] has transitioned to a less severe state from

critical. (CPU 2 OverTemp)
This message is for the use case when an implementation has detected a Sensor transition to less severe
from critical.
May also be shown as 810702010302ffff or 0x810702010302ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Temperature
SNMP Trap ID
0
CIM Information
Prefix: PLAT ID: 0523
User Response
No action; information only.

• 81070202-0701ffff : Sensor [SensorElementName] has transitioned to a less severe state from

critical. (SysBrd Vol Fault)

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 645

 This message is for the use case when an implementation has detected a Sensor transition to less severe
from critical.
May also be shown as 810702020701ffff or 0x810702020701ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Voltage
SNMP Trap ID
1
CIM Information
Prefix: PLAT ID: 0523
User Response
No action; information only.

• 81070204-0a01ffff : Sensor [SensorElementName] has transitioned to a less severe state from

critical. (PS 1 Fan Fault)
This message is for the use case when an implementation has detected a Sensor transition to less severe
from critical.
May also be shown as 810702040a01ffff or 0x810702040a01ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Fan Failure
SNMP Trap ID
11
CIM Information
Prefix: PLAT ID: 0523
User Response
No action; information only.

• 81070204-0a02ffff : Sensor [SensorElementName] has transitioned to a less severe state from

critical. (PS 2 Fan Fault)
This message is for the use case when an implementation has detected a Sensor transition to less severe
from critical.
May also be shown as 810702040a02ffff or 0x810702040a02ffff

646 Lenovo System x3550 M5 Installation and Service Guide

 Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Fan Failure
SNMP Trap ID
11
CIM Information
Prefix: PLAT ID: 0523
User Response
No action; information only.

• 81070208-0a01ffff : Sensor [SensorElementName] has transitioned to a less severe state from

critical. (PS 1 Therm Fault)
This message is for the use case when an implementation has detected a Sensor transition to less severe
from critical.
May also be shown as 810702080a01ffff or 0x810702080a01ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Power
SNMP Trap ID
4
CIM Information
Prefix: PLAT ID: 0523
User Response
No action; information only.

• 81070208-0a02ffff : Sensor [SensorElementName] has transitioned to a less severe state from

critical. (PS 2 Therm Fault)
This message is for the use case when an implementation has detected a Sensor transition to less severe
from critical.
May also be shown as 810702080a02ffff or 0x810702080a02ffff

Severity
Info
Serviceable
No

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 647

 Automatically notify support
No
Alert Category
Critical - Power
SNMP Trap ID
4
CIM Information
Prefix: PLAT ID: 0523
User Response
No action; information only.

• 8107020d-2582ffff : Sensor [SensorElementName] has transitioned to a less severe state from

critical. (RAID Vol State)
This message is for the use case when an implementation has detected a Sensor transition to less severe
from critical.
May also be shown as 8107020d2582ffff or 0x8107020d2582ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Other
SNMP Trap ID
50
CIM Information
Prefix: PLAT ID: 0523
User Response
No action; information only.

• 8107020f-2201ffff : Sensor [SensorElementName] has transitioned to a less severe state from

critical. (TXT ACM Module)
This message is for the use case when an implementation has detected a Sensor transition to less severe
from critical.
May also be shown as 8107020f2201ffff or 0x8107020f2201ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Other

648 Lenovo System x3550 M5 Installation and Service Guide

 SNMP Trap ID
50
CIM Information
Prefix: PLAT ID: 0523
User Response
No action; information only.

• 8107020f-2582ffff : Sensor [SensorElementName] has transitioned to a less severe state from

critical. (I/O Resources)
This message is for the use case when an implementation has detected a Sensor transition to less severe
from critical.
May also be shown as 8107020f2582ffff or 0x8107020f2582ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Other
SNMP Trap ID
50
CIM Information
Prefix: PLAT ID: 0523
User Response
No action; information only.

• 81070214-2201ffff : Sensor [SensorElementName] has transitioned to a less severe state from

critical. (TPM Lock)
This message is for the use case when an implementation has detected a Sensor transition to less severe
from critical.
May also be shown as 810702142201ffff or 0x810702142201ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Other
SNMP Trap ID
50
CIM Information
Prefix: PLAT ID: 0523

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 649

 User Response
No action; information only.

• 81070219-0701ffff : Sensor [SensorElementName] has transitioned to a less severe state from

critical. (SysBrd Fault)
This message is for the use case when an implementation has detected a Sensor transition to less severe
from critical.
May also be shown as 810702190701ffff or 0x810702190701ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Other
SNMP Trap ID
50
CIM Information
Prefix: PLAT ID: 0523
User Response
No action; information only.

• 8107021b-0301ffff : Sensor [SensorElementName] has transitioned to a less severe state from

critical. (CPU 1 QPILinkErr)
This message is for the use case when an implementation has detected a Sensor transition to less severe
from critical.
May also be shown as 8107021b0301ffff or 0x8107021b0301ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Other
SNMP Trap ID
50
CIM Information
Prefix: PLAT ID: 0523
User Response
No action; information only.

• 8107021b-0302ffff : Sensor [SensorElementName] has transitioned to a less severe state from

critical. (CPU 2 QPILinkErr)

650 Lenovo System x3550 M5 Installation and Service Guide

 This message is for the use case when an implementation has detected a Sensor transition to less severe
from critical.
May also be shown as 8107021b0302ffff or 0x8107021b0302ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Other
SNMP Trap ID
50
CIM Information
Prefix: PLAT ID: 0523
User Response
No action; information only.

• 81070228-2e01ffff : Sensor [SensorElementName] has transitioned to a less severe state from

critical. (IPMB IO Error)
This message is for the use case when an implementation has detected a Sensor transition to less severe
from critical.
May also be shown as 810702282e01ffff or 0x810702282e01ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Other
SNMP Trap ID
50
CIM Information
Prefix: PLAT ID: 0523
User Response
No action; information only. ME Error : ME Flash Error :

• 81070301-0301ffff : Sensor [SensorElementName] has deasserted the transition to non-

recoverable from a less severe state. (CPU 1 OverTemp)
This message is for the use case when an implementation has detected that the Sensor transition to non-
recoverable from less severe has deasserted.
May also be shown as 810703010301ffff or 0x810703010301ffff

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 651

 Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Temperature
SNMP Trap ID
0
CIM Information
Prefix: PLAT ID: 0525
User Response
No action; information only.

• 81070301-0302ffff : Sensor [SensorElementName] has deasserted the transition to non-

recoverable from a less severe state. (CPU 2 OverTemp)
This message is for the use case when an implementation has detected that the Sensor transition to non-
recoverable from less severe has deasserted.
May also be shown as 810703010302ffff or 0x810703010302ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Temperature
SNMP Trap ID
0
CIM Information
Prefix: PLAT ID: 0525
User Response
No action; information only.

• 81070301-2c01ffff : Sensor [SensorElementName] has deasserted the transition to non-

recoverable from a less severe state. (ML2 OverTemp)
This message is for the use case when an implementation has detected that the Sensor transition to non-
recoverable from less severe has deasserted.
May also be shown as 810703012c01ffff or 0x810703012c01ffff

Severity
Info
Serviceable
No

652 Lenovo System x3550 M5 Installation and Service Guide

 Automatically notify support
No
Alert Category
Critical - Temperature
SNMP Trap ID
0
CIM Information
Prefix: PLAT ID: 0525
User Response
No action; information only.

• 8107030d-2582ffff : Sensor [SensorElementName] has deasserted the transition to non-

recoverable from a less severe state. (RAID Vol State)
This message is for the use case when an implementation has detected that the Sensor transition to non-
recoverable from less severe has deasserted.
May also be shown as 8107030d2582ffff or 0x8107030d2582ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Other
SNMP Trap ID
50
CIM Information
Prefix: PLAT ID: 0525
User Response
No action; information only.

• 81070608-0a01ffff : Sensor [SensorElementName] has deasserted the transition to non-

recoverable. (PS1 12V OC Fault)
This message is for the use case when an implementation has detected that the Sensor transition to non-
recoverable has deasserted.
May also be shown as 810706080a01ffff or 0x810706080a01ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Power

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 653

 SNMP Trap ID
4
CIM Information
Prefix: PLAT ID: 0531
User Response
No action; information only. PS1 12V OV Fault : PS1 12V UV Fault : PS1 12Vaux Fault :

• 81070608-0a02ffff : Sensor [SensorElementName] has deasserted the transition to non-

recoverable. (PS2 12V OC Fault)
This message is for the use case when an implementation has detected that the Sensor transition to non-
recoverable has deasserted.
May also be shown as 810706080a02ffff or 0x810706080a02ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Power
SNMP Trap ID
4
CIM Information
Prefix: PLAT ID: 0531
User Response
No action; information only. PS2 12V OV Fault : PS2 12V UV Fault : PS2 12Vaux Fault :

• 810b010a-1e81ffff : Redundancy Lost for [RedundancySetElementName] has deasserted. (Fan

Zone 1)
This message is for the use case when Redundancy Lost has deasserted.
May also be shown as 810b010a1e81ffff or 0x810b010a1e81ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Fan Failure
SNMP Trap ID
11
CIM Information
Prefix: PLAT ID: 0803
User Response

654 Lenovo System x3550 M5 Installation and Service Guide

 No action; information only.

• 810b010a-1e82ffff : Redundancy Lost for [RedundancySetElementName] has deasserted. (Fan

Zone 2)
This message is for the use case when Redundancy Lost has deasserted.
May also be shown as 810b010a1e82ffff or 0x810b010a1e82ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Fan Failure
SNMP Trap ID
11
CIM Information
Prefix: PLAT ID: 0803
User Response
No action; information only.

• 810b010c-2581ffff : Redundancy Lost for [RedundancySetElementName] has deasserted. (Backup

Memory)
This message is for the use case when Redundancy Lost has deasserted.
May also be shown as 810b010c2581ffff or 0x810b010c2581ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Memory
SNMP Trap ID
41
CIM Information
Prefix: PLAT ID: 0803
User Response
No action; information only.

• 810b0309-1301ffff : Non-redundant:Sufficient Resources from Redundancy Degraded or Fully

Redundant for [RedundancySetElementName] has deasserted. (Power Resource)
This message is for the use case when a Redundancy Set has transitioned from Non-redundant:Sufficient
Resources.

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 655

 May also be shown as 810b03091301ffff or 0x810b03091301ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Warning - Redundant Power Supply
SNMP Trap ID
10
CIM Information
Prefix: PLAT ID: 0807
User Response
No action; information only.

• 810b030c-2581ffff : Non-redundant:Sufficient Resources from Redundancy Degraded or Fully

Redundant for [RedundancySetElementName] has deasserted. (Backup Memory)
This message is for the use case when a Redundancy Set has transitioned from Non-redundant:Sufficient
Resources.
May also be shown as 810b030c2581ffff or 0x810b030c2581ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Warning - Memory
SNMP Trap ID
43
CIM Information
Prefix: PLAT ID: 0807
User Response
No action; information only.

• 810b0509-1301ffff : Non-redundant:Insufficient Resources for [RedundancySetElementName] has

deasserted. (Power Resource)
This message is for the use case when a Redundancy Set has transitioned from Non-redundant:
Insufficient Resources.
May also be shown as 810b05091301ffff or 0x810b05091301ffff

Severity
Info
Serviceable

656 Lenovo System x3550 M5 Installation and Service Guide

 No
Automatically notify support
No
Alert Category
Critical - Redundant Power Supply
SNMP Trap ID
9
CIM Information
Prefix: PLAT ID: 0811
User Response
No action; information only.

• 810b050a-1e81ffff : Non-redundant:Insufficient Resources for [RedundancySetElementName] has

deasserted. (Fan Zone 1)
This message is for the use case when a Redundancy Set has transitioned from Non-redundant:
Insufficient Resources.
May also be shown as 810b050a1e81ffff or 0x810b050a1e81ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Fan Failure
SNMP Trap ID
11
CIM Information
Prefix: PLAT ID: 0811
User Response
No action; information only.

• 810b050a-1e82ffff : Non-redundant:Insufficient Resources for [RedundancySetElementName] has

deasserted. (Fan Zone 2)
This message is for the use case when a Redundancy Set has transitioned from Non-redundant:
Insufficient Resources.
May also be shown as 810b050a1e82ffff or 0x810b050a1e82ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 657

 Critical - Fan Failure
SNMP Trap ID
11
CIM Information
Prefix: PLAT ID: 0811
User Response
No action; information only.

• 810b050c-2581ffff : Non-redundant:Insufficient Resources for [RedundancySetElementName] has

deasserted. (Backup Memory)
This message is for the use case when a Redundancy Set has transitioned from Non-redundant:
Insufficient Resources.
May also be shown as 810b050c2581ffff or 0x810b050c2581ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Memory
SNMP Trap ID
41
CIM Information
Prefix: PLAT ID: 0811
User Response
No action; information only.

• 816f0007-0301ffff : [ProcessorElementName] has Recovered from IERR. (CPU 1)

This message is for the use case when an implementation has detected a Processor Recovered - IERR
Condition.
May also be shown as 816f00070301ffff or 0x816f00070301ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - CPU
SNMP Trap ID
40
CIM Information
Prefix: PLAT ID: 0043

658 Lenovo System x3550 M5 Installation and Service Guide

 User Response
No action; information only.

• 816f0007-0302ffff : [ProcessorElementName] has Recovered from IERR. (CPU 2)

This message is for the use case when an implementation has detected a Processor Recovered - IERR
Condition.
May also be shown as 816f00070302ffff or 0x816f00070302ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - CPU
SNMP Trap ID
40
CIM Information
Prefix: PLAT ID: 0043
User Response
No action; information only.

• 816f0008-0a01ffff : [PowerSupplyElementName] has been removed from container

[PhysicalPackageElementName]. (Power Supply 1)
This message is for the use case when an implementation has detected a Power Supply has been
removed.
May also be shown as 816f00080a01ffff or 0x816f00080a01ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID

CIM Information
Prefix: PLAT ID: 0085
User Response
No action; information only.

• 816f0008-0a02ffff : [PowerSupplyElementName] has been removed from container

[PhysicalPackageElementName]. (Power Supply 2)

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 659

 This message is for the use case when an implementation has detected a Power Supply has been
removed.
May also be shown as 816f00080a02ffff or 0x816f00080a02ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID

CIM Information
Prefix: PLAT ID: 0085
User Response
No action; information only.

• 816f0009-1301ffff : [PowerSupplyElementName] has been turned on. (Host Power)

This message is for the use case when an implementation has detected a Power Unit that has been
Enabled.
May also be shown as 816f00091301ffff or 0x816f00091301ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Power On
SNMP Trap ID
24
CIM Information
Prefix: PLAT ID: 0107
User Response
No action; information only.

• 816f000d-0400ffff : The Drive [StorageVolumeElementName] has been removed from unit

[PhysicalPackageElementName]. (Drive 0)
This message is for the use case when an implementation has detected a Drive has been Removed.
May also be shown as 816f000d0400ffff or 0x816f000d0400ffff

Severity
Error

660 Lenovo System x3550 M5 Installation and Service Guide

 Serviceable
Yes
Automatically notify support
No
Alert Category
Critical - Hard Disk drive
SNMP Trap ID
5
CIM Information
Prefix: PLAT ID: 0163
User Response
1. Reseat hard disk drive n.(n = hard disk drive number). Wait 1 minute or more before reinstalling
the drive.
2. Replace the hard disk drive.
3. Make sure that the disk firmware and RAID controller firmware are at the latest level.
4. Check the SAS cable.

• 816f000d-0401ffff : The Drive [StorageVolumeElementName] has been removed from unit

[PhysicalPackageElementName]. (Drive 1)
This message is for the use case when an implementation has detected a Drive has been Removed.
May also be shown as 816f000d0401ffff or 0x816f000d0401ffff

Severity
Error
Serviceable
Yes
Automatically notify support
No
Alert Category
Critical - Hard Disk drive
SNMP Trap ID
5
CIM Information
Prefix: PLAT ID: 0163
User Response
1. Reseat hard disk drive n.(n = hard disk drive number). Wait 1 minute or more before reinstalling
the drive.
2. Replace the hard disk drive.
3. Make sure that the disk firmware and RAID controller firmware are at the latest level.
4. Check the SAS cable.

• 816f000d-0402ffff : The Drive [StorageVolumeElementName] has been removed from unit

[PhysicalPackageElementName]. (Drive 2)
This message is for the use case when an implementation has detected a Drive has been Removed.
May also be shown as 816f000d0402ffff or 0x816f000d0402ffff

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 661

 Severity
Error
Serviceable
Yes
Automatically notify support
No
Alert Category
Critical - Hard Disk drive
SNMP Trap ID
5
CIM Information
Prefix: PLAT ID: 0163
User Response
1. Reseat hard disk drive n.(n = hard disk drive number). Wait 1 minute or more before reinstalling
the drive.
2. Replace the hard disk drive.
3. Make sure that the disk firmware and RAID controller firmware are at the latest level.
4. Check the SAS cable.

• 816f000d-0403ffff : The Drive [StorageVolumeElementName] has been removed from unit

[PhysicalPackageElementName]. (Drive 3)
This message is for the use case when an implementation has detected a Drive has been Removed.
May also be shown as 816f000d0403ffff or 0x816f000d0403ffff

Severity
Error
Serviceable
Yes
Automatically notify support
No
Alert Category
Critical - Hard Disk drive
SNMP Trap ID
5
CIM Information
Prefix: PLAT ID: 0163
User Response
1. Reseat hard disk drive n.(n = hard disk drive number). Wait 1 minute or more before reinstalling
the drive.
2. Replace the hard disk drive.
3. Make sure that the disk firmware and RAID controller firmware are at the latest level.
4. Check the SAS cable.

• 816f000d-0404ffff : The Drive [StorageVolumeElementName] has been removed from unit

[PhysicalPackageElementName]. (Drive 4)

662 Lenovo System x3550 M5 Installation and Service Guide

 This message is for the use case when an implementation has detected a Drive has been Removed.
May also be shown as 816f000d0404ffff or 0x816f000d0404ffff

Severity
Error
Serviceable
Yes
Automatically notify support
No
Alert Category
Critical - Hard Disk drive
SNMP Trap ID
5
CIM Information
Prefix: PLAT ID: 0163
User Response
1. Reseat hard disk drive n.(n = hard disk drive number). Wait 1 minute or more before reinstalling
the drive.
2. Replace the hard disk drive.
3. Make sure that the disk firmware and RAID controller firmware are at the latest level.
4. Check the SAS cable.

• 816f000d-0405ffff : The Drive [StorageVolumeElementName] has been removed from unit

[PhysicalPackageElementName]. (Drive 5)
This message is for the use case when an implementation has detected a Drive has been Removed.
May also be shown as 816f000d0405ffff or 0x816f000d0405ffff

Severity
Error
Serviceable
Yes
Automatically notify support
No
Alert Category
Critical - Hard Disk drive
SNMP Trap ID
5
CIM Information
Prefix: PLAT ID: 0163
User Response
1. Reseat hard disk drive n.(n = hard disk drive number). Wait 1 minute or more before reinstalling
the drive.
2. Replace the hard disk drive.
3. Make sure that the disk firmware and RAID controller firmware are at the latest level.
4. Check the SAS cable.

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 663

• 816f000d-0406ffff : The Drive [StorageVolumeElementName] has been removed from unit
[PhysicalPackageElementName]. (Drive 6)
This message is for the use case when an implementation has detected a Drive has been Removed.
May also be shown as 816f000d0406ffff or 0x816f000d0406ffff

Severity
Error
Serviceable
Yes
Automatically notify support
No
Alert Category
Critical - Hard Disk drive
SNMP Trap ID
5
CIM Information
Prefix: PLAT ID: 0163
User Response
1. Reseat hard disk drive n.(n = hard disk drive number). Wait 1 minute or more before reinstalling
the drive.
2. Replace the hard disk drive.
3. Make sure that the disk firmware and RAID controller firmware are at the latest level.
4. Check the SAS cable.

• 816f000d-0407ffff : The Drive [StorageVolumeElementName] has been removed from unit

[PhysicalPackageElementName]. (Drive 7)
This message is for the use case when an implementation has detected a Drive has been Removed.
May also be shown as 816f000d0407ffff or 0x816f000d0407ffff

Severity
Error
Serviceable
Yes
Automatically notify support
No
Alert Category
Critical - Hard Disk drive
SNMP Trap ID
5
CIM Information
Prefix: PLAT ID: 0163
User Response
1. Reseat hard disk drive n.(n = hard disk drive number). Wait 1 minute or more before reinstalling
the drive.
2. Replace the hard disk drive.

664 Lenovo System x3550 M5 Installation and Service Guide

 3. Make sure that the disk firmware and RAID controller firmware are at the latest level.
4. Check the SAS cable.

• 816f000d-0408ffff : The Drive [StorageVolumeElementName] has been removed from unit

[PhysicalPackageElementName]. (Drive 8)
This message is for the use case when an implementation has detected a Drive has been Removed.
May also be shown as 816f000d0408ffff or 0x816f000d0408ffff

Severity
Error
Serviceable
Yes
Automatically notify support
No
Alert Category
Critical - Hard Disk drive
SNMP Trap ID
5
CIM Information
Prefix: PLAT ID: 0163
User Response
1. Reseat hard disk drive n.(n = hard disk drive number). Wait 1 minute or more before reinstalling
the drive.
2. Replace the hard disk drive.
3. Make sure that the disk firmware and RAID controller firmware are at the latest level.
4. Check the SAS cable.

• 816f000d-0409ffff : The Drive [StorageVolumeElementName] has been removed from unit

[PhysicalPackageElementName]. (Drive 9)
This message is for the use case when an implementation has detected a Drive has been Removed.
May also be shown as 816f000d0409ffff or 0x816f000d0409ffff

Severity
Error
Serviceable
Yes
Automatically notify support
No
Alert Category
Critical - Hard Disk drive
SNMP Trap ID
5
CIM Information
Prefix: PLAT ID: 0163
User Response

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 665

 1. Reseat hard disk drive n.(n = hard disk drive number). Wait 1 minute or more before reinstalling
the drive.
2. Replace the hard disk drive.
3. Make sure that the disk firmware and RAID controller firmware are at the latest level.
4. Check the SAS cable.

• 816f000d-040affff : The Drive [StorageVolumeElementName] has been removed from unit

[PhysicalPackageElementName]. (Drive 10)
This message is for the use case when an implementation has detected a Drive has been Removed.
May also be shown as 816f000d040affff or 0x816f000d040affff

Severity
Error
Serviceable
Yes
Automatically notify support
No
Alert Category
Critical - Hard Disk drive
SNMP Trap ID
5
CIM Information
Prefix: PLAT ID: 0163
User Response
1. Reseat hard disk drive n.(n = hard disk drive number). Wait 1 minute or more before reinstalling
the drive.
2. Replace the hard disk drive.
3. Make sure that the disk firmware and RAID controller firmware are at the latest level.
4. Check the SAS cable.

• 816f000d-040bffff : The Drive [StorageVolumeElementName] has been removed from unit

[PhysicalPackageElementName]. (Drive 11)
This message is for the use case when an implementation has detected a Drive has been Removed.
May also be shown as 816f000d040bffff or 0x816f000d040bffff

Severity
Error
Serviceable
Yes
Automatically notify support
No
Alert Category
Critical - Hard Disk drive
SNMP Trap ID
5

666 Lenovo System x3550 M5 Installation and Service Guide

 CIM Information
Prefix: PLAT ID: 0163
User Response
1. Reseat hard disk drive n.(n = hard disk drive number). Wait 1 minute or more before reinstalling
the drive.
2. Replace the hard disk drive.
3. Make sure that the disk firmware and RAID controller firmware are at the latest level.
4. Check the SAS cable.

• 816f000d-040cffff : The Drive [StorageVolumeElementName] has been removed from unit

[PhysicalPackageElementName]. (Drive 12)
This message is for the use case when an implementation has detected a Drive has been Removed.
May also be shown as 816f000d040cffff or 0x816f000d040cffff

Severity
Error
Serviceable
Yes
Automatically notify support
No
Alert Category
Critical - Hard Disk drive
SNMP Trap ID
5
CIM Information
Prefix: PLAT ID: 0163
User Response
1. Reseat hard disk drive n.(n = hard disk drive number). Wait 1 minute or more before reinstalling
the drive.
2. Replace the hard disk drive.
3. Make sure that the disk firmware and RAID controller firmware are at the latest level.
4. Check the SAS cable.

• 816f000d-040dffff : The Drive [StorageVolumeElementName] has been removed from unit

[PhysicalPackageElementName]. (Drive 13)
This message is for the use case when an implementation has detected a Drive has been Removed.
May also be shown as 816f000d040dffff or 0x816f000d040dffff

Severity
Error
Serviceable
Yes
Automatically notify support
No
Alert Category

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 667

 Critical - Hard Disk drive
SNMP Trap ID
5
CIM Information
Prefix: PLAT ID: 0163
User Response
1. Reseat hard disk drive n.(n = hard disk drive number). Wait 1 minute or more before reinstalling
the drive.
2. Make sure that the disk firmware and RAID controller and backplane firmware are at the latest
level.
3. Check the SAS cable.
4. Replace the hard disk drive.

• 816f000f-2201ffff : The System [ComputerSystemElementName] has detected a POST Error

deassertion. (ABR Status)
This message is for the use case when an implementation has detected that Post Error has deasserted.
May also be shown as 816f000f2201ffff or 0x816f000f2201ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Other
SNMP Trap ID
50
CIM Information
Prefix: PLAT ID: 0185
User Response
No action; information only. Firmware Error : Sys Boot Status :

• 816f0013-1701ffff : System [ComputerSystemElementName] has recovered from a diagnostic

interrupt. (NMI State)
This message is for the use case when an implementation has detected a recovery from a Front Panel NMI
/ Diagnostic Interrupt
May also be shown as 816f00131701ffff or 0x816f00131701ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category

668 Lenovo System x3550 M5 Installation and Service Guide

 Critical - Other
SNMP Trap ID
50
CIM Information
Prefix: PLAT ID: 0223
User Response
No action; information only.

• 816f0021-2201ffff : Fault condition removed on slot [PhysicalConnectorElementName] on system

[ComputerSystemElementName]. (No Op ROM Space)
This message is for the use case when an implementation has detected a Fault condition in a slot has
been removed.
May also be shown as 816f00212201ffff or 0x816f00212201ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Other
SNMP Trap ID
50
CIM Information
Prefix: PLAT ID: 0331
User Response
No action; information only.

• 816f0021-2582ffff : Fault condition removed on slot [PhysicalConnectorElementName] on system

[ComputerSystemElementName]. (All PCI Error)
This message is for the use case when an implementation has detected a Fault condition in a slot has
been removed.
May also be shown as 816f00212582ffff or 0x816f00212582ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Other
SNMP Trap ID
50
CIM Information

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 669

 Prefix: PLAT ID: 0331
User Response
No action; information only. One of PCI Errors :

• 816f0021-2c01ffff : Fault condition removed on slot [PhysicalConnectorElementName] on system

[ComputerSystemElementName]. (ML2 Card Fault)
This message is for the use case when an implementation has detected a Fault condition in a slot has
been removed.
May also be shown as 816f00212c01ffff or 0x816f00212c01ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Other
SNMP Trap ID
50
CIM Information
Prefix: PLAT ID: 0331
User Response
No action; information only.

• 816f0021-3001ffff : Fault condition removed on slot [PhysicalConnectorElementName] on system

[ComputerSystemElementName]. (Internal RAID)
This message is for the use case when an implementation has detected a Fault condition in a slot has
been removed.
May also be shown as 816f00213001ffff or 0x816f00213001ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Other
SNMP Trap ID
50
CIM Information
Prefix: PLAT ID: 0331
User Response
No action; information only. PCI 1 :

670 Lenovo System x3550 M5 Installation and Service Guide

• 816f0021-3002ffff : Fault condition removed on slot [PhysicalConnectorElementName] on system
[ComputerSystemElementName]. (PCI 2)
This message is for the use case when an implementation has detected a Fault condition in a slot has
been removed.
May also be shown as 816f00213002ffff or 0x816f00213002ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Other
SNMP Trap ID
50
CIM Information
Prefix: PLAT ID: 0331
User Response
No action; information only.

• 816f0021-3003ffff : Fault condition removed on slot [PhysicalConnectorElementName] on system

[ComputerSystemElementName]. (PCI 3)
This message is for the use case when an implementation has detected a Fault condition in a slot has
been removed.
May also be shown as 816f00213003ffff or 0x816f00213003ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Other
SNMP Trap ID
50
CIM Information
Prefix: PLAT ID: 0331
User Response
No action; information only.

• 816f0028-2101ffff : Sensor [SensorElementName] has returned to normal on management system

[ComputerSystemElementName]. (TPM Cmd Failures)
This message is for the use case when an implementation has detected a Sensor returned from degraded/
unavailable/failure.

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 671

 May also be shown as 816f00282101ffff or 0x816f00282101ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Warning - Other
SNMP Trap ID
60
CIM Information
Prefix: PLAT ID: 0399
User Response
No action; information only.

• 816f0107-0301ffff : An Over-Temperature Condition has been removed on

[ProcessorElementName]. (CPU 1)
This message is for the use case when an implementation has detected a Over-Temperature Condition
has been Removed for Processor.
May also be shown as 816f01070301ffff or 0x816f01070301ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Temperature
SNMP Trap ID
0
CIM Information
Prefix: PLAT ID: 0037
User Response
No action; information only.

• 816f0107-0302ffff : An Over-Temperature Condition has been removed on

[ProcessorElementName]. (CPU 2)
This message is for the use case when an implementation has detected a Over-Temperature Condition
has been Removed for Processor.
May also be shown as 816f01070302ffff or 0x816f01070302ffff

Severity
Info
Serviceable

672 Lenovo System x3550 M5 Installation and Service Guide

 No
Automatically notify support
No
Alert Category
Critical - Temperature
SNMP Trap ID
0
CIM Information
Prefix: PLAT ID: 0037
User Response
No action; information only.

• 816f0108-0a01ffff : [PowerSupplyElementName] has returned to OK status. (Power Supply 1)

This message is for the use case when an implementation has detected a Power Supply return to normal
operational status.
May also be shown as 816f01080a01ffff or 0x816f01080a01ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Power
SNMP Trap ID
4
CIM Information
Prefix: PLAT ID: 0087
User Response
No action; information only.

• 816f0108-0a02ffff : [PowerSupplyElementName] has returned to OK status. (Power Supply 2)

This message is for the use case when an implementation has detected a Power Supply return to normal
operational status.
May also be shown as 816f01080a02ffff or 0x816f01080a02ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Power
SNMP Trap ID

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 673

 4
CIM Information
Prefix: PLAT ID: 0087
User Response
No action; information only.

• 816f010c-2001ffff : Uncorrectable error recovery detected for [PhysicalMemoryElementName] on

Subsystem [MemoryElementName]. (DIMM 1)
This message is for the use case when an implementation has detected a Memory uncorrectable error
recovery.
May also be shown as 816f010c2001ffff or 0x816f010c2001ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Memory
SNMP Trap ID
41
CIM Information
Prefix: PLAT ID: 0139
User Response
No action; information only.

• 816f010c-2002ffff : Uncorrectable error recovery detected for [PhysicalMemoryElementName] on

Subsystem [MemoryElementName]. (DIMM 2)
This message is for the use case when an implementation has detected a Memory uncorrectable error
recovery.
May also be shown as 816f010c2002ffff or 0x816f010c2002ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Memory
SNMP Trap ID
41
CIM Information
Prefix: PLAT ID: 0139
User Response

674 Lenovo System x3550 M5 Installation and Service Guide

 No action; information only.

• 816f010c-2003ffff : Uncorrectable error recovery detected for [PhysicalMemoryElementName] on

Subsystem [MemoryElementName]. (DIMM 3)
This message is for the use case when an implementation has detected a Memory uncorrectable error
recovery.
May also be shown as 816f010c2003ffff or 0x816f010c2003ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Memory
SNMP Trap ID
41
CIM Information
Prefix: PLAT ID: 0139
User Response
No action; information only.

• 816f010c-2004ffff : Uncorrectable error recovery detected for [PhysicalMemoryElementName] on

Subsystem [MemoryElementName]. (DIMM 4)
This message is for the use case when an implementation has detected a Memory uncorrectable error
recovery.
May also be shown as 816f010c2004ffff or 0x816f010c2004ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Memory
SNMP Trap ID
41
CIM Information
Prefix: PLAT ID: 0139
User Response
No action; information only.

• 816f010c-2005ffff : Uncorrectable error recovery detected for [PhysicalMemoryElementName] on

Subsystem [MemoryElementName]. (DIMM 5)

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 675

 This message is for the use case when an implementation has detected a Memory uncorrectable error
recovery.
May also be shown as 816f010c2005ffff or 0x816f010c2005ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Memory
SNMP Trap ID
41
CIM Information
Prefix: PLAT ID: 0139
User Response
No action; information only.

• 816f010c-2006ffff : Uncorrectable error recovery detected for [PhysicalMemoryElementName] on

Subsystem [MemoryElementName]. (DIMM 6)
This message is for the use case when an implementation has detected a Memory uncorrectable error
recovery.
May also be shown as 816f010c2006ffff or 0x816f010c2006ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Memory
SNMP Trap ID
41
CIM Information
Prefix: PLAT ID: 0139
User Response
No action; information only.

• 816f010c-2007ffff : Uncorrectable error recovery detected for [PhysicalMemoryElementName] on

Subsystem [MemoryElementName]. (DIMM 7)
This message is for the use case when an implementation has detected a Memory uncorrectable error
recovery.
May also be shown as 816f010c2007ffff or 0x816f010c2007ffff

676 Lenovo System x3550 M5 Installation and Service Guide

 Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Memory
SNMP Trap ID
41
CIM Information
Prefix: PLAT ID: 0139
User Response
No action; information only.

• 816f010c-2008ffff : Uncorrectable error recovery detected for [PhysicalMemoryElementName] on

Subsystem [MemoryElementName]. (DIMM 8)
This message is for the use case when an implementation has detected a Memory uncorrectable error
recovery.
May also be shown as 816f010c2008ffff or 0x816f010c2008ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Memory
SNMP Trap ID
41
CIM Information
Prefix: PLAT ID: 0139
User Response
No action; information only.

• 816f010c-2009ffff : Uncorrectable error recovery detected for [PhysicalMemoryElementName] on

Subsystem [MemoryElementName]. (DIMM 9)
This message is for the use case when an implementation has detected a Memory uncorrectable error
recovery.
May also be shown as 816f010c2009ffff or 0x816f010c2009ffff

Severity
Info
Serviceable
No

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 677

 Automatically notify support
No
Alert Category
Critical - Memory
SNMP Trap ID
41
CIM Information
Prefix: PLAT ID: 0139
User Response
No action; information only.

• 816f010c-200affff : Uncorrectable error recovery detected for [PhysicalMemoryElementName] on

Subsystem [MemoryElementName]. (DIMM 10)
This message is for the use case when an implementation has detected a Memory uncorrectable error
recovery.
May also be shown as 816f010c200affff or 0x816f010c200affff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Memory
SNMP Trap ID
41
CIM Information
Prefix: PLAT ID: 0139
User Response
No action; information only.

• 816f010c-200bffff : Uncorrectable error recovery detected for [PhysicalMemoryElementName] on

Subsystem [MemoryElementName]. (DIMM 11)
This message is for the use case when an implementation has detected a Memory uncorrectable error
recovery.
May also be shown as 816f010c200bffff or 0x816f010c200bffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Memory

678 Lenovo System x3550 M5 Installation and Service Guide

 SNMP Trap ID
41
CIM Information
Prefix: PLAT ID: 0139
User Response
No action; information only.

• 816f010c-200cffff : Uncorrectable error recovery detected for [PhysicalMemoryElementName] on

Subsystem [MemoryElementName]. (DIMM 12)
This message is for the use case when an implementation has detected a Memory uncorrectable error
recovery.
May also be shown as 816f010c200cffff or 0x816f010c200cffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Memory
SNMP Trap ID
41
CIM Information
Prefix: PLAT ID: 0139
User Response
No action; information only.

• 816f010c-200dffff : Uncorrectable error recovery detected for [PhysicalMemoryElementName] on

Subsystem [MemoryElementName]. (DIMM 13)
This message is for the use case when an implementation has detected a Memory uncorrectable error
recovery.
May also be shown as 816f010c200dffff or 0x816f010c200dffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Memory
SNMP Trap ID
41
CIM Information
Prefix: PLAT ID: 0139

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 679

 User Response
No action; information only.

• 816f010c-200effff : Uncorrectable error recovery detected for [PhysicalMemoryElementName] on

Subsystem [MemoryElementName]. (DIMM 14)
This message is for the use case when an implementation has detected a Memory uncorrectable error
recovery.
May also be shown as 816f010c200effff or 0x816f010c200effff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Memory
SNMP Trap ID
41
CIM Information
Prefix: PLAT ID: 0139
User Response
No action; information only.

• 816f010c-200fffff : Uncorrectable error recovery detected for [PhysicalMemoryElementName] on

Subsystem [MemoryElementName]. (DIMM 15)
This message is for the use case when an implementation has detected a Memory uncorrectable error
recovery.
May also be shown as 816f010c200fffff or 0x816f010c200fffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Memory
SNMP Trap ID
41
CIM Information
Prefix: PLAT ID: 0139
User Response
No action; information only.

• 816f010c-2010ffff : Uncorrectable error recovery detected for [PhysicalMemoryElementName] on

Subsystem [MemoryElementName]. (DIMM 16)

680 Lenovo System x3550 M5 Installation and Service Guide

 This message is for the use case when an implementation has detected a Memory uncorrectable error
recovery.
May also be shown as 816f010c2010ffff or 0x816f010c2010ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Memory
SNMP Trap ID
41
CIM Information
Prefix: PLAT ID: 0139
User Response
No action; information only.

• 816f010c-2011ffff : Uncorrectable error recovery detected for [PhysicalMemoryElementName] on

Subsystem [MemoryElementName]. (DIMM 17)
This message is for the use case when an implementation has detected a Memory uncorrectable error
recovery.
May also be shown as 816f010c2011ffff or 0x816f010c2011ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Memory
SNMP Trap ID
41
CIM Information
Prefix: PLAT ID: 0139
User Response
No action; information only.

• 816f010c-2012ffff : Uncorrectable error recovery detected for [PhysicalMemoryElementName] on

Subsystem [MemoryElementName]. (DIMM 18)
This message is for the use case when an implementation has detected a Memory uncorrectable error
recovery.
May also be shown as 816f010c2012ffff or 0x816f010c2012ffff

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 681

 Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Memory
SNMP Trap ID
41
CIM Information
Prefix: PLAT ID: 0139
User Response
No action; information only.

• 816f010c-2013ffff : Uncorrectable error recovery detected for [PhysicalMemoryElementName] on

Subsystem [MemoryElementName]. (DIMM 19)
This message is for the use case when an implementation has detected a Memory uncorrectable error
recovery.
May also be shown as 816f010c2013ffff or 0x816f010c2013ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Memory
SNMP Trap ID
41
CIM Information
Prefix: PLAT ID: 0139
User Response
No action; information only.

• 816f010c-2014ffff : Uncorrectable error recovery detected for [PhysicalMemoryElementName] on

Subsystem [MemoryElementName]. (DIMM 20)
This message is for the use case when an implementation has detected a Memory uncorrectable error
recovery.
May also be shown as 816f010c2014ffff or 0x816f010c2014ffff

Severity
Info
Serviceable
No

682 Lenovo System x3550 M5 Installation and Service Guide

 Automatically notify support
No
Alert Category
Critical - Memory
SNMP Trap ID
41
CIM Information
Prefix: PLAT ID: 0139
User Response
No action; information only.

• 816f010c-2015ffff : Uncorrectable error recovery detected for [PhysicalMemoryElementName] on

Subsystem [MemoryElementName]. (DIMM 21)
This message is for the use case when an implementation has detected a Memory uncorrectable error
recovery.
May also be shown as 816f010c2015ffff or 0x816f010c2015ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Memory
SNMP Trap ID
41
CIM Information
Prefix: PLAT ID: 0139
User Response
No action; information only.

• 816f010c-2016ffff : Uncorrectable error recovery detected for [PhysicalMemoryElementName] on

Subsystem [MemoryElementName]. (DIMM 22)
This message is for the use case when an implementation has detected a Memory uncorrectable error
recovery.
May also be shown as 816f010c2016ffff or 0x816f010c2016ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Memory

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 683

 SNMP Trap ID
41
CIM Information
Prefix: PLAT ID: 0139
User Response
No action; information only.

• 816f010c-2017ffff : Uncorrectable error recovery detected for [PhysicalMemoryElementName] on

Subsystem [MemoryElementName]. (DIMM 23)
This message is for the use case when an implementation has detected a Memory uncorrectable error
recovery.
May also be shown as 816f010c2017ffff or 0x816f010c2017ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Memory
SNMP Trap ID
41
CIM Information
Prefix: PLAT ID: 0139
User Response
No action; information only.

• 816f010c-2018ffff : Uncorrectable error recovery detected for [PhysicalMemoryElementName] on

Subsystem [MemoryElementName]. (DIMM 24)
This message is for the use case when an implementation has detected a Memory uncorrectable error
recovery.
May also be shown as 816f010c2018ffff or 0x816f010c2018ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Memory
SNMP Trap ID
41
CIM Information
Prefix: PLAT ID: 0139

684 Lenovo System x3550 M5 Installation and Service Guide

 User Response
No action; information only.

• 816f010c-2581ffff : Uncorrectable error recovery detected for [PhysicalMemoryElementName] on

Subsystem [MemoryElementName]. (All DIMMS)
This message is for the use case when an implementation has detected a Memory uncorrectable error
recovery.
May also be shown as 816f010c2581ffff or 0x816f010c2581ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Memory
SNMP Trap ID
41
CIM Information
Prefix: PLAT ID: 0139
User Response
No action; information only. One of the DIMMs :

• 816f010d-0400ffff : The Drive [StorageVolumeElementName] has been enabled. (Drive 0)

This message is for the use case when an implementation has detected a Drive was Enabled.
May also be shown as 816f010d0400ffff or 0x816f010d0400ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Hard Disk drive
SNMP Trap ID
5
CIM Information
Prefix: PLAT ID: 0167
User Response
No action; information only.

• 816f010d-0401ffff : The Drive [StorageVolumeElementName] has been enabled. (Drive 1)

This message is for the use case when an implementation has detected a Drive was Enabled.
May also be shown as 816f010d0401ffff or 0x816f010d0401ffff

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 685

 Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Hard Disk drive
SNMP Trap ID
5
CIM Information
Prefix: PLAT ID: 0167
User Response
No action; information only.

• 816f010d-0402ffff : The Drive [StorageVolumeElementName] has been enabled. (Drive 2)

This message is for the use case when an implementation has detected a Drive was Enabled.
May also be shown as 816f010d0402ffff or 0x816f010d0402ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Hard Disk drive
SNMP Trap ID
5
CIM Information
Prefix: PLAT ID: 0167
User Response
No action; information only.

• 816f010d-0403ffff : The Drive [StorageVolumeElementName] has been enabled. (Drive 3)

This message is for the use case when an implementation has detected a Drive was Enabled.
May also be shown as 816f010d0403ffff or 0x816f010d0403ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Hard Disk drive

686 Lenovo System x3550 M5 Installation and Service Guide

 SNMP Trap ID
5
CIM Information
Prefix: PLAT ID: 0167
User Response
No action; information only.

• 816f010d-0404ffff : The Drive [StorageVolumeElementName] has been enabled. (Drive 4)

This message is for the use case when an implementation has detected a Drive was Enabled.
May also be shown as 816f010d0404ffff or 0x816f010d0404ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Hard Disk drive
SNMP Trap ID
5
CIM Information
Prefix: PLAT ID: 0167
User Response
No action; information only.

• 816f010d-0405ffff : The Drive [StorageVolumeElementName] has been enabled. (Drive 5)

This message is for the use case when an implementation has detected a Drive was Enabled.
May also be shown as 816f010d0405ffff or 0x816f010d0405ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Hard Disk drive
SNMP Trap ID
5
CIM Information
Prefix: PLAT ID: 0167
User Response
No action; information only.

• 816f010d-0406ffff : The Drive [StorageVolumeElementName] has been enabled. (Drive 6)

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 687

 This message is for the use case when an implementation has detected a Drive was Enabled.
May also be shown as 816f010d0406ffff or 0x816f010d0406ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Hard Disk drive
SNMP Trap ID
5
CIM Information
Prefix: PLAT ID: 0167
User Response
No action; information only.

• 816f010d-0407ffff : The Drive [StorageVolumeElementName] has been enabled. (Drive 7)

This message is for the use case when an implementation has detected a Drive was Enabled.
May also be shown as 816f010d0407ffff or 0x816f010d0407ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Hard Disk drive
SNMP Trap ID
5
CIM Information
Prefix: PLAT ID: 0167
User Response
No action; information only.

• 816f010d-0408ffff : The Drive [StorageVolumeElementName] has been enabled. (Drive 8)

This message is for the use case when an implementation has detected a Drive was Enabled.
May also be shown as 816f010d0408ffff or 0x816f010d0408ffff

Severity
Info
Serviceable
No

688 Lenovo System x3550 M5 Installation and Service Guide

 Automatically notify support
No
Alert Category
Critical - Hard Disk drive
SNMP Trap ID
5
CIM Information
Prefix: PLAT ID: 0167
User Response
No action; information only.

• 816f010d-0409ffff : The Drive [StorageVolumeElementName] has been enabled. (Drive 9)

This message is for the use case when an implementation has detected a Drive was Enabled.
May also be shown as 816f010d0409ffff or 0x816f010d0409ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Hard Disk drive
SNMP Trap ID
5
CIM Information
Prefix: PLAT ID: 0167
User Response
No action; information only.

• 816f010d-040affff : The Drive [StorageVolumeElementName] has been enabled. (Drive 10)

This message is for the use case when an implementation has detected a Drive was Enabled.
May also be shown as 816f010d040affff or 0x816f010d040affff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Hard Disk drive
SNMP Trap ID
5
CIM Information
Prefix: PLAT ID: 0167

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 689

 User Response
No action; information only.

• 816f010d-040bffff : The Drive [StorageVolumeElementName] has been enabled. (Drive 11)

This message is for the use case when an implementation has detected a Drive was Enabled.
May also be shown as 816f010d040bffff or 0x816f010d040bffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Hard Disk drive
SNMP Trap ID
5
CIM Information
Prefix: PLAT ID: 0167
User Response
No action; information only.

• 816f010d-040cffff : The Drive [StorageVolumeElementName] has been enabled. (Drive 12)

This message is for the use case when an implementation has detected a Drive was Enabled.
May also be shown as 816f010d040cffff or 0x816f010d040cffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Hard Disk drive
SNMP Trap ID
5
CIM Information
Prefix: PLAT ID: 0167
User Response
No action; information only.

• 816f010d-040dffff : The Drive [StorageVolumeElementName] has been enabled. (Drive 13)

This message is for the use case when an implementation has detected a Drive was Enabled.
May also be shown as 816f010d040dffff or 0x816f010d040dffff

Severity

690 Lenovo System x3550 M5 Installation and Service Guide

 Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Hard Disk drive
SNMP Trap ID
5
CIM Information
Prefix: PLAT ID: 0167
User Response
No action; information only.

• 816f010f-2201ffff : The System [ComputerSystemElementName] has recovered from a firmware

hang. (Firmware Error)
This message is for the use case when an implementation has recovered from a System Firmware Hang.
May also be shown as 816f010f2201ffff or 0x816f010f2201ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Other
SNMP Trap ID
50
CIM Information
Prefix: PLAT ID: 0187
User Response
No action; information only.

• 816f0113-0301ffff : System [ComputerSystemElementName] has recovered from a bus timeout.

(CPU 1 PECI)
This message is for the use case when an implementation has detected that a system has recovered from
a Bus Timeout.
May also be shown as 816f01130301ffff or 0x816f01130301ffff

Severity
Info
Serviceable
No
Automatically notify support
No

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 691

 Alert Category
Critical - Other
SNMP Trap ID
50
CIM Information
Prefix: PLAT ID: 0225
User Response
1. (Trained technician only) Replace microprocessor n (see Removing a microprocessor and heat
sink and Replacing a microprocessor and heat sink).
2. If the problem persists and there is no other CPU with the same error indication, replace the
system board.
3. (Trained technician only) Replace the system board (see Removing the system board and
Replacing the system board). (n = microprocessor number)

• 816f0113-0302ffff : System [ComputerSystemElementName] has recovered from a bus timeout.

(CPU 2 PECI)
This message is for the use case when an implementation has detected that a system has recovered from
a Bus Timeout.
May also be shown as 816f01130302ffff or 0x816f01130302ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Other
SNMP Trap ID
50
CIM Information
Prefix: PLAT ID: 0225
User Response
1. (Trained technician only) Replace microprocessor n (see Removing a microprocessor and heat
sink and Replacing a microprocessor and heat sink).
2. If the problem persists and there is no other CPU with the same error indication, replace the
system board.
3. (Trained technician only) Replace the system board (see Removing the system board and
Replacing the system board). (n = microprocessor number)

• 816f011b-0701ffff : The connector [PhysicalConnectorElementName] configuration error has been

repaired. (Front USB)
This message is for the use case when an implementation has detected an Interconnect Configuration
was Repaired.
May also be shown as 816f011b0701ffff or 0x816f011b0701ffff

692 Lenovo System x3550 M5 Installation and Service Guide

 Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Other
SNMP Trap ID
50
CIM Information
Prefix: PLAT ID: 0267
User Response
No action; information only. Front Video :

• 816f011b-0c01ffff : The connector [PhysicalConnectorElementName] configuration error has been

repaired. (FP LCD Cable)
This message is for the use case when an implementation has detected an Interconnect Configuration
was Repaired.
May also be shown as 816f011b0c01ffff or 0x816f011b0c01ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Other
SNMP Trap ID
50
CIM Information
Prefix: PLAT ID: 0267
User Response
No action; information only.

• 816f0125-0c01ffff : [ManagedElementName] detected as present. (Front Panel)

This message is for the use case when an implementation has detected a Managed Element is now
Present.
May also be shown as 816f01250c01ffff or 0x816f01250c01ffff

Severity
Info
Serviceable
No
Automatically notify support

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 693

 No
Alert Category
System - Other
SNMP Trap ID

CIM Information
Prefix: PLAT ID: 0390
User Response
No action; information only.

• 816f0125-1001ffff : [ManagedElementName] detected as present. (PCI Riser 1)

This message is for the use case when an implementation has detected a Managed Element is now
Present.
May also be shown as 816f01251001ffff or 0x816f01251001ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID

CIM Information
Prefix: PLAT ID: 0390
User Response
No action; information only.

• 816f0125-1002ffff : [ManagedElementName] detected as present. (PCI Riser 2)

This message is for the use case when an implementation has detected a Managed Element is now
Present.
May also be shown as 816f01251002ffff or 0x816f01251002ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID

CIM Information

694 Lenovo System x3550 M5 Installation and Service Guide

 Prefix: PLAT ID: 0390
User Response
No action; information only.

• 816f0125-2c01ffff : [ManagedElementName] detected as present. (ML2 Card)

This message is for the use case when an implementation has detected a Managed Element is now
Present.
May also be shown as 816f01252c01ffff or 0x816f01252c01ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID

CIM Information
Prefix: PLAT ID: 0390
User Response
No action; information only.

• 816f0207-0301ffff : [ProcessorElementName] has Recovered from FRB1/BIST condition. (CPU 1)

This message is for the use case when an implementation has detected a Processor Recovered - FRB1/
BIST condition.
May also be shown as 816f02070301ffff or 0x816f02070301ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - CPU
SNMP Trap ID
40
CIM Information
Prefix: PLAT ID: 0045
User Response
No action; information only.

• 816f0207-0302ffff : [ProcessorElementName] has Recovered from FRB1/BIST condition. (CPU 2)

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 695

 This message is for the use case when an implementation has detected a Processor Recovered - FRB1/
BIST condition.
May also be shown as 816f02070302ffff or 0x816f02070302ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - CPU
SNMP Trap ID
40
CIM Information
Prefix: PLAT ID: 0045
User Response
No action; information only.

• 816f0207-2584ffff : [ProcessorElementName] has Recovered from FRB1/BIST condition. (All CPUs)

This message is for the use case when an implementation has detected a Processor Recovered - FRB1/
BIST condition.
May also be shown as 816f02072584ffff or 0x816f02072584ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - CPU
SNMP Trap ID
40
CIM Information
Prefix: PLAT ID: 0045
User Response
No action; information only. One of the CPUs :

• 816f020d-0400ffff : Failure no longer Predicted on drive [StorageVolumeElementName] for array

[ComputerSystemElementName]. (Drive 0)
This message is for the use case when an implementation has detected an Array Failure is no longer
Predicted.
May also be shown as 816f020d0400ffff or 0x816f020d0400ffff

Severity
Info

696 Lenovo System x3550 M5 Installation and Service Guide

 Serviceable
No
Automatically notify support
No
Alert Category
System - Predicted Failure
SNMP Trap ID
27
CIM Information
Prefix: PLAT ID: 0169
User Response
No action; information only.

• 816f020d-0401ffff : Failure no longer Predicted on drive [StorageVolumeElementName] for array

[ComputerSystemElementName]. (Drive 1)
This message is for the use case when an implementation has detected an Array Failure is no longer
Predicted.
May also be shown as 816f020d0401ffff or 0x816f020d0401ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Predicted Failure
SNMP Trap ID
27
CIM Information
Prefix: PLAT ID: 0169
User Response
No action; information only.

• 816f020d-0402ffff : Failure no longer Predicted on drive [StorageVolumeElementName] for array

[ComputerSystemElementName]. (Drive 2)
This message is for the use case when an implementation has detected an Array Failure is no longer
Predicted.
May also be shown as 816f020d0402ffff or 0x816f020d0402ffff

Severity
Info
Serviceable
No
Automatically notify support
No

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 697

 Alert Category
System - Predicted Failure
SNMP Trap ID
27
CIM Information
Prefix: PLAT ID: 0169
User Response
No action; information only.

• 816f020d-0403ffff : Failure no longer Predicted on drive [StorageVolumeElementName] for array

[ComputerSystemElementName]. (Drive 3)
This message is for the use case when an implementation has detected an Array Failure is no longer
Predicted.
May also be shown as 816f020d0403ffff or 0x816f020d0403ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Predicted Failure
SNMP Trap ID
27
CIM Information
Prefix: PLAT ID: 0169
User Response
No action; information only.

• 816f020d-0404ffff : Failure no longer Predicted on drive [StorageVolumeElementName] for array

[ComputerSystemElementName]. (Drive 4)
This message is for the use case when an implementation has detected an Array Failure is no longer
Predicted.
May also be shown as 816f020d0404ffff or 0x816f020d0404ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Predicted Failure
SNMP Trap ID
27

698 Lenovo System x3550 M5 Installation and Service Guide

 CIM Information
Prefix: PLAT ID: 0169
User Response
No action; information only.

• 816f020d-0405ffff : Failure no longer Predicted on drive [StorageVolumeElementName] for array

[ComputerSystemElementName]. (Drive 5)
This message is for the use case when an implementation has detected an Array Failure is no longer
Predicted.
May also be shown as 816f020d0405ffff or 0x816f020d0405ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Predicted Failure
SNMP Trap ID
27
CIM Information
Prefix: PLAT ID: 0169
User Response
No action; information only.

• 816f020d-0406ffff : Failure no longer Predicted on drive [StorageVolumeElementName] for array

[ComputerSystemElementName]. (Drive 6)
This message is for the use case when an implementation has detected an Array Failure is no longer
Predicted.
May also be shown as 816f020d0406ffff or 0x816f020d0406ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Predicted Failure
SNMP Trap ID
27
CIM Information
Prefix: PLAT ID: 0169
User Response
No action; information only.

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 699

• 816f020d-0407ffff : Failure no longer Predicted on drive [StorageVolumeElementName] for array
[ComputerSystemElementName]. (Drive 7)
This message is for the use case when an implementation has detected an Array Failure is no longer
Predicted.
May also be shown as 816f020d0407ffff or 0x816f020d0407ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Predicted Failure
SNMP Trap ID
27
CIM Information
Prefix: PLAT ID: 0169
User Response
No action; information only.

• 816f020d-0408ffff : Failure no longer Predicted on drive [StorageVolumeElementName] for array

[ComputerSystemElementName]. (Drive 8)
This message is for the use case when an implementation has detected an Array Failure is no longer
Predicted.
May also be shown as 816f020d0408ffff or 0x816f020d0408ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Predicted Failure
SNMP Trap ID
27
CIM Information
Prefix: PLAT ID: 0169
User Response
No action; information only.

• 816f020d-0409ffff : Failure no longer Predicted on drive [StorageVolumeElementName] for array

[ComputerSystemElementName]. (Drive 9)
This message is for the use case when an implementation has detected an Array Failure is no longer
Predicted.

700 Lenovo System x3550 M5 Installation and Service Guide

 May also be shown as 816f020d0409ffff or 0x816f020d0409ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Predicted Failure
SNMP Trap ID
27
CIM Information
Prefix: PLAT ID: 0169
User Response
No action; information only.

• 816f020d-040affff : Failure no longer Predicted on drive [StorageVolumeElementName] for array

[ComputerSystemElementName]. (Drive 10)
This message is for the use case when an implementation has detected an Array Failure is no longer
Predicted.
May also be shown as 816f020d040affff or 0x816f020d040affff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Predicted Failure
SNMP Trap ID
27
CIM Information
Prefix: PLAT ID: 0169
User Response
No action; information only.

• 816f020d-040bffff : Failure no longer Predicted on drive [StorageVolumeElementName] for array

[ComputerSystemElementName]. (Drive 11)
This message is for the use case when an implementation has detected an Array Failure is no longer
Predicted.
May also be shown as 816f020d040bffff or 0x816f020d040bffff

Severity
Info
Serviceable

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 701

 No
Automatically notify support
No
Alert Category
System - Predicted Failure
SNMP Trap ID
27
CIM Information
Prefix: PLAT ID: 0169
User Response
No action; information only.

• 816f020d-040cffff : Failure no longer Predicted on drive [StorageVolumeElementName] for array

[ComputerSystemElementName]. (Drive 12)
This message is for the use case when an implementation has detected an Array Failure is no longer
Predicted.
May also be shown as 816f020d040cffff or 0x816f020d040cffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Predicted Failure
SNMP Trap ID
27
CIM Information
Prefix: PLAT ID: 0169
User Response
No action; information only.

• 816f020d-040dffff : Failure no longer Predicted on drive [StorageVolumeElementName] for array

[ComputerSystemElementName]. (Drive 13)
This message is for the use case when an implementation has detected an Array Failure is no longer
Predicted.
May also be shown as 816f020d040dffff or 0x816f020d040dffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category

702 Lenovo System x3550 M5 Installation and Service Guide

 System - Predicted Failure
SNMP Trap ID
27
CIM Information
Prefix: PLAT ID: 0169
User Response
No action; information only.

• 816f0308-0a01ffff : [PowerSupplyElementName] has returned to a Normal Input State. (Power

Supply 1)
This message is for the use case when an implementation has detected a Power Supply that has input
that has returned to normal.
May also be shown as 816f03080a01ffff or 0x816f03080a01ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID

CIM Information
Prefix: PLAT ID: 0099
User Response
No action; information only.

• 816f0308-0a02ffff : [PowerSupplyElementName] has returned to a Normal Input State. (Power

Supply 2)
This message is for the use case when an implementation has detected a Power Supply that has input
that has returned to normal.
May also be shown as 816f03080a02ffff or 0x816f03080a02ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID

CIM Information

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 703

 Prefix: PLAT ID: 0099
User Response
No action; information only.

• 816f030c-2001ffff : Scrub Failure for [PhysicalMemoryElementName] on Subsystem

[MemoryElementName]has recovered. (DIMM 1)
This message is for the use case when an implementation has detected a Memory Scrub failure recovery.
May also be shown as 816f030c2001ffff or 0x816f030c2001ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Memory
SNMP Trap ID
41
CIM Information
Prefix: PLAT ID: 0137
User Response
No action; information only.

• 816f030c-2002ffff : Scrub Failure for [PhysicalMemoryElementName] on Subsystem

[MemoryElementName]has recovered. (DIMM 2)
This message is for the use case when an implementation has detected a Memory Scrub failure recovery.
May also be shown as 816f030c2002ffff or 0x816f030c2002ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Memory
SNMP Trap ID
41
CIM Information
Prefix: PLAT ID: 0137
User Response
No action; information only.

• 816f030c-2003ffff : Scrub Failure for [PhysicalMemoryElementName] on Subsystem

[MemoryElementName]has recovered. (DIMM 3)

704 Lenovo System x3550 M5 Installation and Service Guide

 This message is for the use case when an implementation has detected a Memory Scrub failure recovery.
May also be shown as 816f030c2003ffff or 0x816f030c2003ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Memory
SNMP Trap ID
41
CIM Information
Prefix: PLAT ID: 0137
User Response
No action; information only.

• 816f030c-2004ffff : Scrub Failure for [PhysicalMemoryElementName] on Subsystem

[MemoryElementName]has recovered. (DIMM 4)
This message is for the use case when an implementation has detected a Memory Scrub failure recovery.
May also be shown as 816f030c2004ffff or 0x816f030c2004ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Memory
SNMP Trap ID
41
CIM Information
Prefix: PLAT ID: 0137
User Response
No action; information only.

• 816f030c-2005ffff : Scrub Failure for [PhysicalMemoryElementName] on Subsystem

[MemoryElementName]has recovered. (DIMM 5)
This message is for the use case when an implementation has detected a Memory Scrub failure recovery.
May also be shown as 816f030c2005ffff or 0x816f030c2005ffff

Severity
Info
Serviceable

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 705

 No
Automatically notify support
No
Alert Category
Critical - Memory
SNMP Trap ID
41
CIM Information
Prefix: PLAT ID: 0137
User Response
No action; information only.

• 816f030c-2006ffff : Scrub Failure for [PhysicalMemoryElementName] on Subsystem

[MemoryElementName]has recovered. (DIMM 6)
This message is for the use case when an implementation has detected a Memory Scrub failure recovery.
May also be shown as 816f030c2006ffff or 0x816f030c2006ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Memory
SNMP Trap ID
41
CIM Information
Prefix: PLAT ID: 0137
User Response
No action; information only.

• 816f030c-2007ffff : Scrub Failure for [PhysicalMemoryElementName] on Subsystem

[MemoryElementName]has recovered. (DIMM 7)
This message is for the use case when an implementation has detected a Memory Scrub failure recovery.
May also be shown as 816f030c2007ffff or 0x816f030c2007ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Memory
SNMP Trap ID

706 Lenovo System x3550 M5 Installation and Service Guide

 41
CIM Information
Prefix: PLAT ID: 0137
User Response
No action; information only.

• 816f030c-2008ffff : Scrub Failure for [PhysicalMemoryElementName] on Subsystem

[MemoryElementName]has recovered. (DIMM 8)
This message is for the use case when an implementation has detected a Memory Scrub failure recovery.
May also be shown as 816f030c2008ffff or 0x816f030c2008ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Memory
SNMP Trap ID
41
CIM Information
Prefix: PLAT ID: 0137
User Response
No action; information only.

• 816f030c-2009ffff : Scrub Failure for [PhysicalMemoryElementName] on Subsystem

[MemoryElementName]has recovered. (DIMM 9)
This message is for the use case when an implementation has detected a Memory Scrub failure recovery.
May also be shown as 816f030c2009ffff or 0x816f030c2009ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Memory
SNMP Trap ID
41
CIM Information
Prefix: PLAT ID: 0137
User Response
No action; information only.

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 707

• 816f030c-200affff : Scrub Failure for [PhysicalMemoryElementName] on Subsystem
[MemoryElementName]has recovered. (DIMM 10)
This message is for the use case when an implementation has detected a Memory Scrub failure recovery.
May also be shown as 816f030c200affff or 0x816f030c200affff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Memory
SNMP Trap ID
41
CIM Information
Prefix: PLAT ID: 0137
User Response
No action; information only.

• 816f030c-200bffff : Scrub Failure for [PhysicalMemoryElementName] on Subsystem

[MemoryElementName]has recovered. (DIMM 11)
This message is for the use case when an implementation has detected a Memory Scrub failure recovery.
May also be shown as 816f030c200bffff or 0x816f030c200bffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Memory
SNMP Trap ID
41
CIM Information
Prefix: PLAT ID: 0137
User Response
No action; information only.

• 816f030c-200cffff : Scrub Failure for [PhysicalMemoryElementName] on Subsystem

[MemoryElementName]has recovered. (DIMM 12)
This message is for the use case when an implementation has detected a Memory Scrub failure recovery.
May also be shown as 816f030c200cffff or 0x816f030c200cffff

Severity

708 Lenovo System x3550 M5 Installation and Service Guide

 Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Memory
SNMP Trap ID
41
CIM Information
Prefix: PLAT ID: 0137
User Response
No action; information only.

• 816f030c-200dffff : Scrub Failure for [PhysicalMemoryElementName] on Subsystem

[MemoryElementName]has recovered. (DIMM 13)
This message is for the use case when an implementation has detected a Memory Scrub failure recovery.
May also be shown as 816f030c200dffff or 0x816f030c200dffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Memory
SNMP Trap ID
41
CIM Information
Prefix: PLAT ID: 0137
User Response
No action; information only.

• 816f030c-200effff : Scrub Failure for [PhysicalMemoryElementName] on Subsystem

[MemoryElementName]has recovered. (DIMM 14)
This message is for the use case when an implementation has detected a Memory Scrub failure recovery.
May also be shown as 816f030c200effff or 0x816f030c200effff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 709

 Critical - Memory
SNMP Trap ID
41
CIM Information
Prefix: PLAT ID: 0137
User Response
No action; information only.

• 816f030c-200fffff : Scrub Failure for [PhysicalMemoryElementName] on Subsystem

[MemoryElementName]has recovered. (DIMM 15)
This message is for the use case when an implementation has detected a Memory Scrub failure recovery.
May also be shown as 816f030c200fffff or 0x816f030c200fffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Memory
SNMP Trap ID
41
CIM Information
Prefix: PLAT ID: 0137
User Response
No action; information only.

• 816f030c-2010ffff : Scrub Failure for [PhysicalMemoryElementName] on Subsystem

[MemoryElementName]has recovered. (DIMM 16)
This message is for the use case when an implementation has detected a Memory Scrub failure recovery.
May also be shown as 816f030c2010ffff or 0x816f030c2010ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Memory
SNMP Trap ID
41
CIM Information
Prefix: PLAT ID: 0137
User Response

710 Lenovo System x3550 M5 Installation and Service Guide

 No action; information only.

• 816f030c-2011ffff : Scrub Failure for [PhysicalMemoryElementName] on Subsystem

[MemoryElementName]has recovered. (DIMM 17)
This message is for the use case when an implementation has detected a Memory Scrub failure recovery.
May also be shown as 816f030c2011ffff or 0x816f030c2011ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Memory
SNMP Trap ID
41
CIM Information
Prefix: PLAT ID: 0137
User Response
No action; information only.

• 816f030c-2012ffff : Scrub Failure for [PhysicalMemoryElementName] on Subsystem

[MemoryElementName]has recovered. (DIMM 18)
This message is for the use case when an implementation has detected a Memory Scrub failure recovery.
May also be shown as 816f030c2012ffff or 0x816f030c2012ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Memory
SNMP Trap ID
41
CIM Information
Prefix: PLAT ID: 0137
User Response
No action; information only.

• 816f030c-2013ffff : Scrub Failure for [PhysicalMemoryElementName] on Subsystem

[MemoryElementName]has recovered. (DIMM 19)
This message is for the use case when an implementation has detected a Memory Scrub failure recovery.
May also be shown as 816f030c2013ffff or 0x816f030c2013ffff

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 711

 Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Memory
SNMP Trap ID
41
CIM Information
Prefix: PLAT ID: 0137
User Response
No action; information only.

• 816f030c-2014ffff : Scrub Failure for [PhysicalMemoryElementName] on Subsystem

[MemoryElementName]has recovered. (DIMM 20)
This message is for the use case when an implementation has detected a Memory Scrub failure recovery.
May also be shown as 816f030c2014ffff or 0x816f030c2014ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Memory
SNMP Trap ID
41
CIM Information
Prefix: PLAT ID: 0137
User Response
No action; information only.

• 816f030c-2015ffff : Scrub Failure for [PhysicalMemoryElementName] on Subsystem

[MemoryElementName]has recovered. (DIMM 21)
This message is for the use case when an implementation has detected a Memory Scrub failure recovery.
May also be shown as 816f030c2015ffff or 0x816f030c2015ffff

Severity
Info
Serviceable
No
Automatically notify support
No

712 Lenovo System x3550 M5 Installation and Service Guide

 Alert Category
Critical - Memory
SNMP Trap ID
41
CIM Information
Prefix: PLAT ID: 0137
User Response
No action; information only.

• 816f030c-2016ffff : Scrub Failure for [PhysicalMemoryElementName] on Subsystem

[MemoryElementName]has recovered. (DIMM 22)
This message is for the use case when an implementation has detected a Memory Scrub failure recovery.
May also be shown as 816f030c2016ffff or 0x816f030c2016ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Memory
SNMP Trap ID
41
CIM Information
Prefix: PLAT ID: 0137
User Response
No action; information only.

• 816f030c-2017ffff : Scrub Failure for [PhysicalMemoryElementName] on Subsystem

[MemoryElementName]has recovered. (DIMM 23)
This message is for the use case when an implementation has detected a Memory Scrub failure recovery.
May also be shown as 816f030c2017ffff or 0x816f030c2017ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Memory
SNMP Trap ID
41
CIM Information
Prefix: PLAT ID: 0137

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 713

 User Response
No action; information only.

• 816f030c-2018ffff : Scrub Failure for [PhysicalMemoryElementName] on Subsystem

[MemoryElementName]has recovered. (DIMM 24)
This message is for the use case when an implementation has detected a Memory Scrub failure recovery.
May also be shown as 816f030c2018ffff or 0x816f030c2018ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Memory
SNMP Trap ID
41
CIM Information
Prefix: PLAT ID: 0137
User Response
No action; information only.

• 816f030c-2581ffff : Scrub Failure for [PhysicalMemoryElementName] on Subsystem

[MemoryElementName]has recovered. (All DIMMS)
This message is for the use case when an implementation has detected a Memory Scrub failure recovery.
May also be shown as 816f030c2581ffff or 0x816f030c2581ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Memory
SNMP Trap ID
41
CIM Information
Prefix: PLAT ID: 0137
User Response
No action; information only. One of the DIMMs :

• 816f030d-0400ffff : Hot spare disabled for [ComputerSystemElementName]. (Drive 0)

This message is for the use case when an implementation has detected a Hot Spare has been Disabled.
May also be shown as 816f030d0400ffff or 0x816f030d0400ffff

714 Lenovo System x3550 M5 Installation and Service Guide

 Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID

CIM Information
Prefix: PLAT ID: 0171
User Response
No action; information only.

• 816f030d-0401ffff : Hot spare disabled for [ComputerSystemElementName]. (Drive 1)

This message is for the use case when an implementation has detected a Hot Spare has been Disabled.
May also be shown as 816f030d0401ffff or 0x816f030d0401ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID

CIM Information
Prefix: PLAT ID: 0171
User Response
No action; information only.

• 816f030d-0402ffff : Hot spare disabled for [ComputerSystemElementName]. (Drive 2)

This message is for the use case when an implementation has detected a Hot Spare has been Disabled.
May also be shown as 816f030d0402ffff or 0x816f030d0402ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Other

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 715

 SNMP Trap ID

CIM Information
Prefix: PLAT ID: 0171
User Response
No action; information only.

• 816f030d-0403ffff : Hot spare disabled for [ComputerSystemElementName]. (Drive 3)

This message is for the use case when an implementation has detected a Hot Spare has been Disabled.
May also be shown as 816f030d0403ffff or 0x816f030d0403ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID

CIM Information
Prefix: PLAT ID: 0171
User Response
No action; information only.

• 816f030d-0404ffff : Hot spare disabled for [ComputerSystemElementName]. (Drive 4)

This message is for the use case when an implementation has detected a Hot Spare has been Disabled.
May also be shown as 816f030d0404ffff or 0x816f030d0404ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID

CIM Information
Prefix: PLAT ID: 0171
User Response
No action; information only.

• 816f030d-0405ffff : Hot spare disabled for [ComputerSystemElementName]. (Drive 5)

716 Lenovo System x3550 M5 Installation and Service Guide

 This message is for the use case when an implementation has detected a Hot Spare has been Disabled.
May also be shown as 816f030d0405ffff or 0x816f030d0405ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID

CIM Information
Prefix: PLAT ID: 0171
User Response
No action; information only.

• 816f030d-0406ffff : Hot spare disabled for [ComputerSystemElementName]. (Drive 6)

This message is for the use case when an implementation has detected a Hot Spare has been Disabled.
May also be shown as 816f030d0406ffff or 0x816f030d0406ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID

CIM Information
Prefix: PLAT ID: 0171
User Response
No action; information only.

• 816f030d-0407ffff : Hot spare disabled for [ComputerSystemElementName]. (Drive 7)

This message is for the use case when an implementation has detected a Hot Spare has been Disabled.
May also be shown as 816f030d0407ffff or 0x816f030d0407ffff

Severity
Info
Serviceable
No

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 717

 Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID

CIM Information
Prefix: PLAT ID: 0171
User Response
No action; information only.

• 816f030d-0408ffff : Hot spare disabled for [ComputerSystemElementName]. (Drive 8)

This message is for the use case when an implementation has detected a Hot Spare has been Disabled.
May also be shown as 816f030d0408ffff or 0x816f030d0408ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID

CIM Information
Prefix: PLAT ID: 0171
User Response
No action; information only.

• 816f030d-0409ffff : Hot spare disabled for [ComputerSystemElementName]. (Drive 9)

This message is for the use case when an implementation has detected a Hot Spare has been Disabled.
May also be shown as 816f030d0409ffff or 0x816f030d0409ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID

CIM Information
Prefix: PLAT ID: 0171

718 Lenovo System x3550 M5 Installation and Service Guide

 User Response
No action; information only.

• 816f030d-040affff : Hot spare disabled for [ComputerSystemElementName]. (Drive 10)

This message is for the use case when an implementation has detected a Hot Spare has been Disabled.
May also be shown as 816f030d040affff or 0x816f030d040affff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID

CIM Information
Prefix: PLAT ID: 0171
User Response
No action; information only.

• 816f030d-040bffff : Hot spare disabled for [ComputerSystemElementName]. (Drive 11)

This message is for the use case when an implementation has detected a Hot Spare has been Disabled.
May also be shown as 816f030d040bffff or 0x816f030d040bffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID

CIM Information
Prefix: PLAT ID: 0171
User Response
No action; information only.

• 816f030d-040cffff : Hot spare disabled for [ComputerSystemElementName]. (Drive 12)

This message is for the use case when an implementation has detected a Hot Spare has been Disabled.
May also be shown as 816f030d040cffff or 0x816f030d040cffff

Severity

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 719

 Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID

CIM Information
Prefix: PLAT ID: 0171
User Response
No action; information only.

• 816f030d-040dffff : Hot spare disabled for [ComputerSystemElementName]. (Drive 13)

This message is for the use case when an implementation has detected a Hot Spare has been Disabled.
May also be shown as 816f030d040dffff or 0x816f030d040dffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID

CIM Information
Prefix: PLAT ID: 0171
User Response
No action; information only.

• 816f0313-1701ffff : System [ComputerSystemElementName] has recovered from an NMI. (NMI

State)
This message is for the use case when an implementation has detected a Software NMI has been
Recovered from.
May also be shown as 816f03131701ffff or 0x816f03131701ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category

720 Lenovo System x3550 M5 Installation and Service Guide

 Critical - Other
SNMP Trap ID
50
CIM Information
Prefix: PLAT ID: 0230
User Response
No action; information only.

• 816f040c-2001ffff : [PhysicalMemoryElementName] Enabled on Subsystem

[MemoryElementName]. (DIMM 1)
This message is for the use case when an implementation has detected that Memory has been Enabled.
May also be shown as 816f040c2001ffff or 0x816f040c2001ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID

CIM Information
Prefix: PLAT ID: 0130
User Response
No action; information only.

• 816f040c-2002ffff : [PhysicalMemoryElementName] Enabled on Subsystem

[MemoryElementName]. (DIMM 2)
This message is for the use case when an implementation has detected that Memory has been Enabled.
May also be shown as 816f040c2002ffff or 0x816f040c2002ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID

CIM Information
Prefix: PLAT ID: 0130
User Response

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 721

 No action; information only.

• 816f040c-2003ffff : [PhysicalMemoryElementName] Enabled on Subsystem

[MemoryElementName]. (DIMM 3)
This message is for the use case when an implementation has detected that Memory has been Enabled.
May also be shown as 816f040c2003ffff or 0x816f040c2003ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID

CIM Information
Prefix: PLAT ID: 0130
User Response
No action; information only.

• 816f040c-2004ffff : [PhysicalMemoryElementName] Enabled on Subsystem

[MemoryElementName]. (DIMM 4)
This message is for the use case when an implementation has detected that Memory has been Enabled.
May also be shown as 816f040c2004ffff or 0x816f040c2004ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID

CIM Information
Prefix: PLAT ID: 0130
User Response
No action; information only.

• 816f040c-2005ffff : [PhysicalMemoryElementName] Enabled on Subsystem

[MemoryElementName]. (DIMM 5)
This message is for the use case when an implementation has detected that Memory has been Enabled.
May also be shown as 816f040c2005ffff or 0x816f040c2005ffff

722 Lenovo System x3550 M5 Installation and Service Guide

 Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID

CIM Information
Prefix: PLAT ID: 0130
User Response
No action; information only.

• 816f040c-2006ffff : [PhysicalMemoryElementName] Enabled on Subsystem

[MemoryElementName]. (DIMM 6)
This message is for the use case when an implementation has detected that Memory has been Enabled.
May also be shown as 816f040c2006ffff or 0x816f040c2006ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID

CIM Information
Prefix: PLAT ID: 0130
User Response
No action; information only.

• 816f040c-2007ffff : [PhysicalMemoryElementName] Enabled on Subsystem

[MemoryElementName]. (DIMM 7)
This message is for the use case when an implementation has detected that Memory has been Enabled.
May also be shown as 816f040c2007ffff or 0x816f040c2007ffff

Severity
Info
Serviceable
No
Automatically notify support
No

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 723

 Alert Category
System - Other
SNMP Trap ID

CIM Information
Prefix: PLAT ID: 0130
User Response
No action; information only.

• 816f040c-2008ffff : [PhysicalMemoryElementName] Enabled on Subsystem

[MemoryElementName]. (DIMM 8)
This message is for the use case when an implementation has detected that Memory has been Enabled.
May also be shown as 816f040c2008ffff or 0x816f040c2008ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID

CIM Information
Prefix: PLAT ID: 0130
User Response
No action; information only.

• 816f040c-2009ffff : [PhysicalMemoryElementName] Enabled on Subsystem

[MemoryElementName]. (DIMM 9)
This message is for the use case when an implementation has detected that Memory has been Enabled.
May also be shown as 816f040c2009ffff or 0x816f040c2009ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID

CIM Information
Prefix: PLAT ID: 0130

724 Lenovo System x3550 M5 Installation and Service Guide

 User Response
No action; information only.

• 816f040c-200affff : [PhysicalMemoryElementName] Enabled on Subsystem

[MemoryElementName]. (DIMM 10)
This message is for the use case when an implementation has detected that Memory has been Enabled.
May also be shown as 816f040c200affff or 0x816f040c200affff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID

CIM Information
Prefix: PLAT ID: 0130
User Response
No action; information only.

• 816f040c-200bffff : [PhysicalMemoryElementName] Enabled on Subsystem

[MemoryElementName]. (DIMM 11)
This message is for the use case when an implementation has detected that Memory has been Enabled.
May also be shown as 816f040c200bffff or 0x816f040c200bffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID

CIM Information
Prefix: PLAT ID: 0130
User Response
No action; information only.

• 816f040c-200cffff : [PhysicalMemoryElementName] Enabled on Subsystem

[MemoryElementName]. (DIMM 12)
This message is for the use case when an implementation has detected that Memory has been Enabled.

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 725

 May also be shown as 816f040c200cffff or 0x816f040c200cffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID

CIM Information
Prefix: PLAT ID: 0130
User Response
No action; information only.

• 816f040c-200dffff : [PhysicalMemoryElementName] Enabled on Subsystem

[MemoryElementName]. (DIMM 13)
This message is for the use case when an implementation has detected that Memory has been Enabled.
May also be shown as 816f040c200dffff or 0x816f040c200dffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID

CIM Information
Prefix: PLAT ID: 0130
User Response
No action; information only.

• 816f040c-200effff : [PhysicalMemoryElementName] Enabled on Subsystem

[MemoryElementName]. (DIMM 14)
This message is for the use case when an implementation has detected that Memory has been Enabled.
May also be shown as 816f040c200effff or 0x816f040c200effff

Severity
Info
Serviceable
No

726 Lenovo System x3550 M5 Installation and Service Guide

 Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID

CIM Information
Prefix: PLAT ID: 0130
User Response
No action; information only.

• 816f040c-200fffff : [PhysicalMemoryElementName] Enabled on Subsystem

[MemoryElementName]. (DIMM 15)
This message is for the use case when an implementation has detected that Memory has been Enabled.
May also be shown as 816f040c200fffff or 0x816f040c200fffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID

CIM Information
Prefix: PLAT ID: 0130
User Response
No action; information only.

• 816f040c-2010ffff : [PhysicalMemoryElementName] Enabled on Subsystem

[MemoryElementName]. (DIMM 16)
This message is for the use case when an implementation has detected that Memory has been Enabled.
May also be shown as 816f040c2010ffff or 0x816f040c2010ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 727

 CIM Information
Prefix: PLAT ID: 0130
User Response
No action; information only.

• 816f040c-2011ffff : [PhysicalMemoryElementName] Enabled on Subsystem

[MemoryElementName]. (DIMM 17)
This message is for the use case when an implementation has detected that Memory has been Enabled.
May also be shown as 816f040c2011ffff or 0x816f040c2011ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID

CIM Information
Prefix: PLAT ID: 0130
User Response
No action; information only.

• 816f040c-2012ffff : [PhysicalMemoryElementName] Enabled on Subsystem

[MemoryElementName]. (DIMM 18)
This message is for the use case when an implementation has detected that Memory has been Enabled.
May also be shown as 816f040c2012ffff or 0x816f040c2012ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID

CIM Information
Prefix: PLAT ID: 0130
User Response
No action; information only.

• 816f040c-2013ffff : [PhysicalMemoryElementName] Enabled on Subsystem

[MemoryElementName]. (DIMM 19)

728 Lenovo System x3550 M5 Installation and Service Guide

 This message is for the use case when an implementation has detected that Memory has been Enabled.
May also be shown as 816f040c2013ffff or 0x816f040c2013ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID

CIM Information
Prefix: PLAT ID: 0130
User Response
No action; information only.

• 816f040c-2014ffff : [PhysicalMemoryElementName] Enabled on Subsystem

[MemoryElementName]. (DIMM 20)
This message is for the use case when an implementation has detected that Memory has been Enabled.
May also be shown as 816f040c2014ffff or 0x816f040c2014ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID

CIM Information
Prefix: PLAT ID: 0130
User Response
No action; information only.

• 816f040c-2015ffff : [PhysicalMemoryElementName] Enabled on Subsystem

[MemoryElementName]. (DIMM 21)
This message is for the use case when an implementation has detected that Memory has been Enabled.
May also be shown as 816f040c2015ffff or 0x816f040c2015ffff

Severity
Info
Serviceable

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 729

 No
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID

CIM Information
Prefix: PLAT ID: 0130
User Response
No action; information only.

• 816f040c-2016ffff : [PhysicalMemoryElementName] Enabled on Subsystem

[MemoryElementName]. (DIMM 22)
This message is for the use case when an implementation has detected that Memory has been Enabled.
May also be shown as 816f040c2016ffff or 0x816f040c2016ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID

CIM Information
Prefix: PLAT ID: 0130
User Response
No action; information only.

• 816f040c-2017ffff : [PhysicalMemoryElementName] Enabled on Subsystem

[MemoryElementName]. (DIMM 23)
This message is for the use case when an implementation has detected that Memory has been Enabled.
May also be shown as 816f040c2017ffff or 0x816f040c2017ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID

730 Lenovo System x3550 M5 Installation and Service Guide

 CIM Information
Prefix: PLAT ID: 0130
User Response
No action; information only.

• 816f040c-2018ffff : [PhysicalMemoryElementName] Enabled on Subsystem

[MemoryElementName]. (DIMM 24)
This message is for the use case when an implementation has detected that Memory has been Enabled.
May also be shown as 816f040c2018ffff or 0x816f040c2018ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID

CIM Information
Prefix: PLAT ID: 0130
User Response
No action; information only.

• 816f040c-2581ffff : [PhysicalMemoryElementName] Enabled on Subsystem

[MemoryElementName]. (All DIMMS)
This message is for the use case when an implementation has detected that Memory has been Enabled.
May also be shown as 816f040c2581ffff or 0x816f040c2581ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID

CIM Information
Prefix: PLAT ID: 0130
User Response
No action; information only. One of the DIMMs :

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 731

• 816f0413-2582ffff : A PCI PERR recovery has occurred on system
[ComputerSystemElementName]. (PCIs)
This message is for the use case when an implementation has detected a PCI PERR recovered.
May also be shown as 816f04132582ffff or 0x816f04132582ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Other
SNMP Trap ID
50
CIM Information
Prefix: PLAT ID: 0233
User Response
No action; information only.

• 816f0507-0301ffff : [ProcessorElementName] has Recovered from a Configuration Mismatch. (CPU

1)
This message is for the use case when an implementation has Recovered from a Processor Configuration
Mismatch.
May also be shown as 816f05070301ffff or 0x816f05070301ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - CPU
SNMP Trap ID
40
CIM Information
Prefix: PLAT ID: 0063
User Response
No action; information only.

• 816f0507-0302ffff : [ProcessorElementName] has Recovered from a Configuration Mismatch. (CPU

2)
This message is for the use case when an implementation has Recovered from a Processor Configuration
Mismatch.
May also be shown as 816f05070302ffff or 0x816f05070302ffff

732 Lenovo System x3550 M5 Installation and Service Guide

 Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - CPU
SNMP Trap ID
40
CIM Information
Prefix: PLAT ID: 0063
User Response
No action; information only.

• 816f0507-2584ffff : [ProcessorElementName] has Recovered from a Configuration Mismatch. (All

CPUs)
This message is for the use case when an implementation has Recovered from a Processor Configuration
Mismatch.
May also be shown as 816f05072584ffff or 0x816f05072584ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - CPU
SNMP Trap ID
40
CIM Information
Prefix: PLAT ID: 0063
User Response
No action; information only. One of the CPUs :

• 816f050c-2001ffff : Memory Logging Limit Removed for [PhysicalMemoryElementName] on

Subsystem [MemoryElementName]. (DIMM 1)
This message is for the use case when an implementation has detected that the Memory Logging Limit
has been Removed.
May also be shown as 816f050c2001ffff or 0x816f050c2001ffff

Severity
Info
Serviceable
No

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 733

 Automatically notify support
No
Alert Category
Warning - Memory
SNMP Trap ID
43
CIM Information
Prefix: PLAT ID: 0145
User Response
No action; information only.

• 816f050c-2002ffff : Memory Logging Limit Removed for [PhysicalMemoryElementName] on

Subsystem [MemoryElementName]. (DIMM 2)
This message is for the use case when an implementation has detected that the Memory Logging Limit
has been Removed.
May also be shown as 816f050c2002ffff or 0x816f050c2002ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Warning - Memory
SNMP Trap ID
43
CIM Information
Prefix: PLAT ID: 0145
User Response
No action; information only.

• 816f050c-2003ffff : Memory Logging Limit Removed for [PhysicalMemoryElementName] on

Subsystem [MemoryElementName]. (DIMM 3)
This message is for the use case when an implementation has detected that the Memory Logging Limit
has been Removed.
May also be shown as 816f050c2003ffff or 0x816f050c2003ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Warning - Memory

734 Lenovo System x3550 M5 Installation and Service Guide

 SNMP Trap ID
43
CIM Information
Prefix: PLAT ID: 0145
User Response
No action; information only.

• 816f050c-2004ffff : Memory Logging Limit Removed for [PhysicalMemoryElementName] on

Subsystem [MemoryElementName]. (DIMM 4)
This message is for the use case when an implementation has detected that the Memory Logging Limit
has been Removed.
May also be shown as 816f050c2004ffff or 0x816f050c2004ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Warning - Memory
SNMP Trap ID
43
CIM Information
Prefix: PLAT ID: 0145
User Response
No action; information only.

• 816f050c-2005ffff : Memory Logging Limit Removed for [PhysicalMemoryElementName] on

Subsystem [MemoryElementName]. (DIMM 5)
This message is for the use case when an implementation has detected that the Memory Logging Limit
has been Removed.
May also be shown as 816f050c2005ffff or 0x816f050c2005ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Warning - Memory
SNMP Trap ID
43
CIM Information
Prefix: PLAT ID: 0145

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 735

 User Response
No action; information only.

• 816f050c-2006ffff : Memory Logging Limit Removed for [PhysicalMemoryElementName] on

Subsystem [MemoryElementName]. (DIMM 6)
This message is for the use case when an implementation has detected that the Memory Logging Limit
has been Removed.
May also be shown as 816f050c2006ffff or 0x816f050c2006ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Warning - Memory
SNMP Trap ID
43
CIM Information
Prefix: PLAT ID: 0145
User Response
No action; information only.

• 816f050c-2007ffff : Memory Logging Limit Removed for [PhysicalMemoryElementName] on

Subsystem [MemoryElementName]. (DIMM 7)
This message is for the use case when an implementation has detected that the Memory Logging Limit
has been Removed.
May also be shown as 816f050c2007ffff or 0x816f050c2007ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Warning - Memory
SNMP Trap ID
43
CIM Information
Prefix: PLAT ID: 0145
User Response
No action; information only.

• 816f050c-2008ffff : Memory Logging Limit Removed for [PhysicalMemoryElementName] on

Subsystem [MemoryElementName]. (DIMM 8)

736 Lenovo System x3550 M5 Installation and Service Guide

 This message is for the use case when an implementation has detected that the Memory Logging Limit
has been Removed.
May also be shown as 816f050c2008ffff or 0x816f050c2008ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Warning - Memory
SNMP Trap ID
43
CIM Information
Prefix: PLAT ID: 0145
User Response
No action; information only.

• 816f050c-2009ffff : Memory Logging Limit Removed for [PhysicalMemoryElementName] on

Subsystem [MemoryElementName]. (DIMM 9)
This message is for the use case when an implementation has detected that the Memory Logging Limit
has been Removed.
May also be shown as 816f050c2009ffff or 0x816f050c2009ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Warning - Memory
SNMP Trap ID
43
CIM Information
Prefix: PLAT ID: 0145
User Response
No action; information only.

• 816f050c-200affff : Memory Logging Limit Removed for [PhysicalMemoryElementName] on

Subsystem [MemoryElementName]. (DIMM 10)
This message is for the use case when an implementation has detected that the Memory Logging Limit
has been Removed.
May also be shown as 816f050c200affff or 0x816f050c200affff

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 737

 Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Warning - Memory
SNMP Trap ID
43
CIM Information
Prefix: PLAT ID: 0145
User Response
No action; information only.

• 816f050c-200bffff : Memory Logging Limit Removed for [PhysicalMemoryElementName] on

Subsystem [MemoryElementName]. (DIMM 11)
This message is for the use case when an implementation has detected that the Memory Logging Limit
has been Removed.
May also be shown as 816f050c200bffff or 0x816f050c200bffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Warning - Memory
SNMP Trap ID
43
CIM Information
Prefix: PLAT ID: 0145
User Response
No action; information only.

• 816f050c-200cffff : Memory Logging Limit Removed for [PhysicalMemoryElementName] on

Subsystem [MemoryElementName]. (DIMM 12)
This message is for the use case when an implementation has detected that the Memory Logging Limit
has been Removed.
May also be shown as 816f050c200cffff or 0x816f050c200cffff

Severity
Info
Serviceable
No

738 Lenovo System x3550 M5 Installation and Service Guide

 Automatically notify support
No
Alert Category
Warning - Memory
SNMP Trap ID
43
CIM Information
Prefix: PLAT ID: 0145
User Response
No action; information only.

• 816f050c-200dffff : Memory Logging Limit Removed for [PhysicalMemoryElementName] on

Subsystem [MemoryElementName]. (DIMM 13)
This message is for the use case when an implementation has detected that the Memory Logging Limit
has been Removed.
May also be shown as 816f050c200dffff or 0x816f050c200dffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Warning - Memory
SNMP Trap ID
43
CIM Information
Prefix: PLAT ID: 0145
User Response
No action; information only.

• 816f050c-200effff : Memory Logging Limit Removed for [PhysicalMemoryElementName] on

Subsystem [MemoryElementName]. (DIMM 14)
This message is for the use case when an implementation has detected that the Memory Logging Limit
has been Removed.
May also be shown as 816f050c200effff or 0x816f050c200effff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Warning - Memory

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 739

 SNMP Trap ID
43
CIM Information
Prefix: PLAT ID: 0145
User Response
No action; information only.

• 816f050c-200fffff : Memory Logging Limit Removed for [PhysicalMemoryElementName] on

Subsystem [MemoryElementName]. (DIMM 15)
This message is for the use case when an implementation has detected that the Memory Logging Limit
has been Removed.
May also be shown as 816f050c200fffff or 0x816f050c200fffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Warning - Memory
SNMP Trap ID
43
CIM Information
Prefix: PLAT ID: 0145
User Response
No action; information only.

• 816f050c-2010ffff : Memory Logging Limit Removed for [PhysicalMemoryElementName] on

Subsystem [MemoryElementName]. (DIMM 16)
This message is for the use case when an implementation has detected that the Memory Logging Limit
has been Removed.
May also be shown as 816f050c2010ffff or 0x816f050c2010ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Warning - Memory
SNMP Trap ID
43
CIM Information
Prefix: PLAT ID: 0145

740 Lenovo System x3550 M5 Installation and Service Guide

 User Response
No action; information only.

• 816f050c-2011ffff : Memory Logging Limit Removed for [PhysicalMemoryElementName] on

Subsystem [MemoryElementName]. (DIMM 17)
This message is for the use case when an implementation has detected that the Memory Logging Limit
has been Removed.
May also be shown as 816f050c2011ffff or 0x816f050c2011ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Warning - Memory
SNMP Trap ID
43
CIM Information
Prefix: PLAT ID: 0145
User Response
No action; information only.

• 816f050c-2012ffff : Memory Logging Limit Removed for [PhysicalMemoryElementName] on

Subsystem [MemoryElementName]. (DIMM 18)
This message is for the use case when an implementation has detected that the Memory Logging Limit
has been Removed.
May also be shown as 816f050c2012ffff or 0x816f050c2012ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Warning - Memory
SNMP Trap ID
43
CIM Information
Prefix: PLAT ID: 0145
User Response
No action; information only.

• 816f050c-2013ffff : Memory Logging Limit Removed for [PhysicalMemoryElementName] on

Subsystem [MemoryElementName]. (DIMM 19)

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 741

 This message is for the use case when an implementation has detected that the Memory Logging Limit
has been Removed.
May also be shown as 816f050c2013ffff or 0x816f050c2013ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Warning - Memory
SNMP Trap ID
43
CIM Information
Prefix: PLAT ID: 0145
User Response
No action; information only.

• 816f050c-2014ffff : Memory Logging Limit Removed for [PhysicalMemoryElementName] on

Subsystem [MemoryElementName]. (DIMM 20)
This message is for the use case when an implementation has detected that the Memory Logging Limit
has been Removed.
May also be shown as 816f050c2014ffff or 0x816f050c2014ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Warning - Memory
SNMP Trap ID
43
CIM Information
Prefix: PLAT ID: 0145
User Response
No action; information only.

• 816f050c-2015ffff : Memory Logging Limit Removed for [PhysicalMemoryElementName] on

Subsystem [MemoryElementName]. (DIMM 21)
This message is for the use case when an implementation has detected that the Memory Logging Limit
has been Removed.
May also be shown as 816f050c2015ffff or 0x816f050c2015ffff

742 Lenovo System x3550 M5 Installation and Service Guide

 Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Warning - Memory
SNMP Trap ID
43
CIM Information
Prefix: PLAT ID: 0145
User Response
No action; information only.

• 816f050c-2016ffff : Memory Logging Limit Removed for [PhysicalMemoryElementName] on

Subsystem [MemoryElementName]. (DIMM 22)
This message is for the use case when an implementation has detected that the Memory Logging Limit
has been Removed.
May also be shown as 816f050c2016ffff or 0x816f050c2016ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Warning - Memory
SNMP Trap ID
43
CIM Information
Prefix: PLAT ID: 0145
User Response
No action; information only.

• 816f050c-2017ffff : Memory Logging Limit Removed for [PhysicalMemoryElementName] on

Subsystem [MemoryElementName]. (DIMM 23)
This message is for the use case when an implementation has detected that the Memory Logging Limit
has been Removed.
May also be shown as 816f050c2017ffff or 0x816f050c2017ffff

Severity
Info
Serviceable
No

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 743

 Automatically notify support
No
Alert Category
Warning - Memory
SNMP Trap ID
43
CIM Information
Prefix: PLAT ID: 0145
User Response
No action; information only.

• 816f050c-2018ffff : Memory Logging Limit Removed for [PhysicalMemoryElementName] on

Subsystem [MemoryElementName]. (DIMM 24)
This message is for the use case when an implementation has detected that the Memory Logging Limit
has been Removed.
May also be shown as 816f050c2018ffff or 0x816f050c2018ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Warning - Memory
SNMP Trap ID
43
CIM Information
Prefix: PLAT ID: 0145
User Response
No action; information only.

• 816f050c-2581ffff : Memory Logging Limit Removed for [PhysicalMemoryElementName] on

Subsystem [MemoryElementName]. (All DIMMS)
This message is for the use case when an implementation has detected that the Memory Logging Limit
has been Removed.
May also be shown as 816f050c2581ffff or 0x816f050c2581ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Warning - Memory

744 Lenovo System x3550 M5 Installation and Service Guide

 SNMP Trap ID
43
CIM Information
Prefix: PLAT ID: 0145
User Response
No action; information only. One of the DIMMs :

• 816f050d-0400ffff : Critical Array [ComputerSystemElementName] has deasserted. (Drive 0)

This message is for the use case when an implementation has detected that an Critical Array has
deasserted.
May also be shown as 816f050d0400ffff or 0x816f050d0400ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Hard Disk drive
SNMP Trap ID
5
CIM Information
Prefix: PLAT ID: 0175
User Response
No action; information only.

• 816f050d-0401ffff : Critical Array [ComputerSystemElementName] has deasserted. (Drive 1)

This message is for the use case when an implementation has detected that an Critical Array has
deasserted.
May also be shown as 816f050d0401ffff or 0x816f050d0401ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Hard Disk drive
SNMP Trap ID
5
CIM Information
Prefix: PLAT ID: 0175
User Response
No action; information only.

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 745

• 816f050d-0402ffff : Critical Array [ComputerSystemElementName] has deasserted. (Drive 2)
This message is for the use case when an implementation has detected that an Critical Array has
deasserted.
May also be shown as 816f050d0402ffff or 0x816f050d0402ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Hard Disk drive
SNMP Trap ID
5
CIM Information
Prefix: PLAT ID: 0175
User Response
No action; information only.

• 816f050d-0403ffff : Critical Array [ComputerSystemElementName] has deasserted. (Drive 3)

This message is for the use case when an implementation has detected that an Critical Array has
deasserted.
May also be shown as 816f050d0403ffff or 0x816f050d0403ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Hard Disk drive
SNMP Trap ID
5
CIM Information
Prefix: PLAT ID: 0175
User Response
No action; information only.

• 816f050d-0404ffff : Critical Array [ComputerSystemElementName] has deasserted. (Drive 4)

This message is for the use case when an implementation has detected that an Critical Array has
deasserted.
May also be shown as 816f050d0404ffff or 0x816f050d0404ffff

Severity

746 Lenovo System x3550 M5 Installation and Service Guide

 Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Hard Disk drive
SNMP Trap ID
5
CIM Information
Prefix: PLAT ID: 0175
User Response
No action; information only.

• 816f050d-0405ffff : Critical Array [ComputerSystemElementName] has deasserted. (Drive 5)

This message is for the use case when an implementation has detected that an Critical Array has
deasserted.
May also be shown as 816f050d0405ffff or 0x816f050d0405ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Hard Disk drive
SNMP Trap ID
5
CIM Information
Prefix: PLAT ID: 0175
User Response
No action; information only.

• 816f050d-0406ffff : Critical Array [ComputerSystemElementName] has deasserted. (Drive 6)

This message is for the use case when an implementation has detected that an Critical Array has
deasserted.
May also be shown as 816f050d0406ffff or 0x816f050d0406ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 747

 Critical - Hard Disk drive
SNMP Trap ID
5
CIM Information
Prefix: PLAT ID: 0175
User Response
No action; information only.

• 816f050d-0407ffff : Critical Array [ComputerSystemElementName] has deasserted. (Drive 7)

This message is for the use case when an implementation has detected that an Critical Array has
deasserted.
May also be shown as 816f050d0407ffff or 0x816f050d0407ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Hard Disk drive
SNMP Trap ID
5
CIM Information
Prefix: PLAT ID: 0175
User Response
No action; information only.

• 816f050d-0408ffff : Critical Array [ComputerSystemElementName] has deasserted. (Drive 8)

This message is for the use case when an implementation has detected that an Critical Array has
deasserted.
May also be shown as 816f050d0408ffff or 0x816f050d0408ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Hard Disk drive
SNMP Trap ID
5
CIM Information
Prefix: PLAT ID: 0175
User Response

748 Lenovo System x3550 M5 Installation and Service Guide

 No action; information only.

• 816f050d-0409ffff : Critical Array [ComputerSystemElementName] has deasserted. (Drive 9)

This message is for the use case when an implementation has detected that an Critical Array has
deasserted.
May also be shown as 816f050d0409ffff or 0x816f050d0409ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Hard Disk drive
SNMP Trap ID
5
CIM Information
Prefix: PLAT ID: 0175
User Response
No action; information only.

• 816f050d-040affff : Critical Array [ComputerSystemElementName] has deasserted. (Drive 10)

This message is for the use case when an implementation has detected that an Critical Array has
deasserted.
May also be shown as 816f050d040affff or 0x816f050d040affff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Hard Disk drive
SNMP Trap ID
5
CIM Information
Prefix: PLAT ID: 0175
User Response
No action; information only.

• 816f050d-040bffff : Critical Array [ComputerSystemElementName] has deasserted. (Drive 11)

This message is for the use case when an implementation has detected that an Critical Array has
deasserted.
May also be shown as 816f050d040bffff or 0x816f050d040bffff

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 749

 Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Hard Disk drive
SNMP Trap ID
5
CIM Information
Prefix: PLAT ID: 0175
User Response
No action; information only.

• 816f050d-040cffff : Critical Array [ComputerSystemElementName] has deasserted. (Drive 12)

This message is for the use case when an implementation has detected that an Critical Array has
deasserted.
May also be shown as 816f050d040cffff or 0x816f050d040cffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Hard Disk drive
SNMP Trap ID
5
CIM Information
Prefix: PLAT ID: 0175
User Response
No action; information only.

• 816f050d-040dffff : Critical Array [ComputerSystemElementName] has deasserted. (Drive 13)

This message is for the use case when an implementation has detected that an Critical Array has
deasserted.
May also be shown as 816f050d040dffff or 0x816f050d040dffff

Severity
Info
Serviceable
No
Automatically notify support
No

750 Lenovo System x3550 M5 Installation and Service Guide

 Alert Category
Critical - Hard Disk drive
SNMP Trap ID
5
CIM Information
Prefix: PLAT ID: 0175
User Response
No action; information only.

• 816f0607-0301ffff : An SM BIOS Uncorrectable CPU complex error for [ProcessorElementName]

has deasserted. (CPU 1)
This message is for the use case when an SM BIOS Uncorrectable CPU complex error has deasserted.
May also be shown as 816f06070301ffff or 0x816f06070301ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - CPU
SNMP Trap ID
40
CIM Information
Prefix: PLAT ID: 0817
User Response
No action; information only.

• 816f0607-0302ffff : An SM BIOS Uncorrectable CPU complex error for [ProcessorElementName]

has deasserted. (CPU 2)
This message is for the use case when an SM BIOS Uncorrectable CPU complex error has deasserted.
May also be shown as 816f06070302ffff or 0x816f06070302ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - CPU
SNMP Trap ID
40
CIM Information
Prefix: PLAT ID: 0817

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 751

 User Response
No action; information only.

• 816f0607-2584ffff : An SM BIOS Uncorrectable CPU complex error for [ProcessorElementName]

has deasserted. (All CPUs)
This message is for the use case when an SM BIOS Uncorrectable CPU complex error has deasserted.
May also be shown as 816f06072584ffff or 0x816f06072584ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - CPU
SNMP Trap ID
40
CIM Information
Prefix: PLAT ID: 0817
User Response
No action; information only. One of the CPUs :

• 816f0608-1301ffff : [PowerSupplyElementName] Configuration is OK. (PS Configuration)

This message is for the use case when an implementation when a Power Supply configuration is OK.
May also be shown as 816f06081301ffff or 0x816f06081301ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Power
SNMP Trap ID
4
CIM Information
Prefix: PLAT ID: 0105
User Response
No action; information only.

• 816f060d-0400ffff : Array in system [ComputerSystemElementName] has been restored. (Drive 0)

This message is for the use case when an implementation has detected that a Failed Array has been
Restored.
May also be shown as 816f060d0400ffff or 0x816f060d0400ffff

752 Lenovo System x3550 M5 Installation and Service Guide

 Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Hard Disk drive
SNMP Trap ID
5
CIM Information
Prefix: PLAT ID: 0177
User Response
No action; information only.

• 816f060d-0401ffff : Array in system [ComputerSystemElementName] has been restored. (Drive 1)

This message is for the use case when an implementation has detected that a Failed Array has been
Restored.
May also be shown as 816f060d0401ffff or 0x816f060d0401ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Hard Disk drive
SNMP Trap ID
5
CIM Information
Prefix: PLAT ID: 0177
User Response
No action; information only.

• 816f060d-0402ffff : Array in system [ComputerSystemElementName] has been restored. (Drive 2)

This message is for the use case when an implementation has detected that a Failed Array has been
Restored.
May also be shown as 816f060d0402ffff or 0x816f060d0402ffff

Severity
Info
Serviceable
No
Automatically notify support
No

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 753

 Alert Category
Critical - Hard Disk drive
SNMP Trap ID
5
CIM Information
Prefix: PLAT ID: 0177
User Response
No action; information only.

• 816f060d-0403ffff : Array in system [ComputerSystemElementName] has been restored. (Drive 3)

This message is for the use case when an implementation has detected that a Failed Array has been
Restored.
May also be shown as 816f060d0403ffff or 0x816f060d0403ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Hard Disk drive
SNMP Trap ID
5
CIM Information
Prefix: PLAT ID: 0177
User Response
No action; information only.

• 816f060d-0404ffff : Array in system [ComputerSystemElementName] has been restored. (Drive 4)

This message is for the use case when an implementation has detected that a Failed Array has been
Restored.
May also be shown as 816f060d0404ffff or 0x816f060d0404ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Hard Disk drive
SNMP Trap ID
5
CIM Information
Prefix: PLAT ID: 0177

754 Lenovo System x3550 M5 Installation and Service Guide

 User Response
No action; information only.

• 816f060d-0405ffff : Array in system [ComputerSystemElementName] has been restored. (Drive 5)

This message is for the use case when an implementation has detected that a Failed Array has been
Restored.
May also be shown as 816f060d0405ffff or 0x816f060d0405ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Hard Disk drive
SNMP Trap ID
5
CIM Information
Prefix: PLAT ID: 0177
User Response
No action; information only.

• 816f060d-0406ffff : Array in system [ComputerSystemElementName] has been restored. (Drive 6)

This message is for the use case when an implementation has detected that a Failed Array has been
Restored.
May also be shown as 816f060d0406ffff or 0x816f060d0406ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Hard Disk drive
SNMP Trap ID
5
CIM Information
Prefix: PLAT ID: 0177
User Response
No action; information only.

• 816f060d-0407ffff : Array in system [ComputerSystemElementName] has been restored. (Drive 7)

This message is for the use case when an implementation has detected that a Failed Array has been
Restored.

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 755

 May also be shown as 816f060d0407ffff or 0x816f060d0407ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Hard Disk drive
SNMP Trap ID
5
CIM Information
Prefix: PLAT ID: 0177
User Response
No action; information only.

• 816f060d-0408ffff : Array in system [ComputerSystemElementName] has been restored. (Drive 8)

This message is for the use case when an implementation has detected that a Failed Array has been
Restored.
May also be shown as 816f060d0408ffff or 0x816f060d0408ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Hard Disk drive
SNMP Trap ID
5
CIM Information
Prefix: PLAT ID: 0177
User Response
No action; information only.

• 816f060d-0409ffff : Array in system [ComputerSystemElementName] has been restored. (Drive 9)

This message is for the use case when an implementation has detected that a Failed Array has been
Restored.
May also be shown as 816f060d0409ffff or 0x816f060d0409ffff

Severity
Info
Serviceable
No

756 Lenovo System x3550 M5 Installation and Service Guide

 Automatically notify support
No
Alert Category
Critical - Hard Disk drive
SNMP Trap ID
5
CIM Information
Prefix: PLAT ID: 0177
User Response
No action; information only.

• 816f060d-040affff : Array in system [ComputerSystemElementName] has been restored. (Drive 10)

This message is for the use case when an implementation has detected that a Failed Array has been
Restored.
May also be shown as 816f060d040affff or 0x816f060d040affff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Hard Disk drive
SNMP Trap ID
5
CIM Information
Prefix: PLAT ID: 0177
User Response
No action; information only.

• 816f060d-040bffff : Array in system [ComputerSystemElementName] has been restored. (Drive 11)

This message is for the use case when an implementation has detected that a Failed Array has been
Restored.
May also be shown as 816f060d040bffff or 0x816f060d040bffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Hard Disk drive
SNMP Trap ID
5

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 757

 CIM Information
Prefix: PLAT ID: 0177
User Response
No action; information only.

• 816f060d-040cffff : Array in system [ComputerSystemElementName] has been restored. (Drive 12)

This message is for the use case when an implementation has detected that a Failed Array has been
Restored.
May also be shown as 816f060d040cffff or 0x816f060d040cffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Hard Disk drive
SNMP Trap ID
5
CIM Information
Prefix: PLAT ID: 0177
User Response
No action; information only.

• 816f060d-040dffff : Array in system [ComputerSystemElementName] has been restored. (Drive 13)

This message is for the use case when an implementation has detected that a Failed Array has been
Restored.
May also be shown as 816f060d040dffff or 0x816f060d040dffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Hard Disk drive
SNMP Trap ID
5
CIM Information
Prefix: PLAT ID: 0177
User Response
No action; information only.

• 816f070c-2001ffff : Configuration error for [PhysicalMemoryElementName] on Subsystem

[MemoryElementName]has deasserted. (DIMM 1)

758 Lenovo System x3550 M5 Installation and Service Guide

 This message is for the use case when an implementation has detected a Memory DIMM configuration
error has deasserted.
May also be shown as 816f070c2001ffff or 0x816f070c2001ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Memory
SNMP Trap ID
41
CIM Information
Prefix: PLAT ID: 0127
User Response
No action; information only.

• 816f070c-2002ffff : Configuration error for [PhysicalMemoryElementName] on Subsystem

[MemoryElementName]has deasserted. (DIMM 2)
This message is for the use case when an implementation has detected a Memory DIMM configuration
error has deasserted.
May also be shown as 816f070c2002ffff or 0x816f070c2002ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Memory
SNMP Trap ID
41
CIM Information
Prefix: PLAT ID: 0127
User Response
No action; information only.

• 816f070c-2003ffff : Configuration error for [PhysicalMemoryElementName] on Subsystem

[MemoryElementName]has deasserted. (DIMM 3)
This message is for the use case when an implementation has detected a Memory DIMM configuration
error has deasserted.
May also be shown as 816f070c2003ffff or 0x816f070c2003ffff

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 759

 Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Memory
SNMP Trap ID
41
CIM Information
Prefix: PLAT ID: 0127
User Response
No action; information only.

• 816f070c-2004ffff : Configuration error for [PhysicalMemoryElementName] on Subsystem

[MemoryElementName]has deasserted. (DIMM 4)
This message is for the use case when an implementation has detected a Memory DIMM configuration
error has deasserted.
May also be shown as 816f070c2004ffff or 0x816f070c2004ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Memory
SNMP Trap ID
41
CIM Information
Prefix: PLAT ID: 0127
User Response
No action; information only.

• 816f070c-2005ffff : Configuration error for [PhysicalMemoryElementName] on Subsystem

[MemoryElementName]has deasserted. (DIMM 5)
This message is for the use case when an implementation has detected a Memory DIMM configuration
error has deasserted.
May also be shown as 816f070c2005ffff or 0x816f070c2005ffff

Severity
Info
Serviceable
No

760 Lenovo System x3550 M5 Installation and Service Guide

 Automatically notify support
No
Alert Category
Critical - Memory
SNMP Trap ID
41
CIM Information
Prefix: PLAT ID: 0127
User Response
No action; information only.

• 816f070c-2006ffff : Configuration error for [PhysicalMemoryElementName] on Subsystem

[MemoryElementName]has deasserted. (DIMM 6)
This message is for the use case when an implementation has detected a Memory DIMM configuration
error has deasserted.
May also be shown as 816f070c2006ffff or 0x816f070c2006ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Memory
SNMP Trap ID
41
CIM Information
Prefix: PLAT ID: 0127
User Response
No action; information only.

• 816f070c-2007ffff : Configuration error for [PhysicalMemoryElementName] on Subsystem

[MemoryElementName]has deasserted. (DIMM 7)
This message is for the use case when an implementation has detected a Memory DIMM configuration
error has deasserted.
May also be shown as 816f070c2007ffff or 0x816f070c2007ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Memory

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 761

 SNMP Trap ID
41
CIM Information
Prefix: PLAT ID: 0127
User Response
No action; information only.

• 816f070c-2008ffff : Configuration error for [PhysicalMemoryElementName] on Subsystem

[MemoryElementName]has deasserted. (DIMM 8)
This message is for the use case when an implementation has detected a Memory DIMM configuration
error has deasserted.
May also be shown as 816f070c2008ffff or 0x816f070c2008ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Memory
SNMP Trap ID
41
CIM Information
Prefix: PLAT ID: 0127
User Response
No action; information only.

• 816f070c-2009ffff : Configuration error for [PhysicalMemoryElementName] on Subsystem

[MemoryElementName]has deasserted. (DIMM 9)
This message is for the use case when an implementation has detected a Memory DIMM configuration
error has deasserted.
May also be shown as 816f070c2009ffff or 0x816f070c2009ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Memory
SNMP Trap ID
41
CIM Information
Prefix: PLAT ID: 0127

762 Lenovo System x3550 M5 Installation and Service Guide

 User Response
No action; information only.

• 816f070c-200affff : Configuration error for [PhysicalMemoryElementName] on Subsystem

[MemoryElementName]has deasserted. (DIMM 10)
This message is for the use case when an implementation has detected a Memory DIMM configuration
error has deasserted.
May also be shown as 816f070c200affff or 0x816f070c200affff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Memory
SNMP Trap ID
41
CIM Information
Prefix: PLAT ID: 0127
User Response
No action; information only.

• 816f070c-200bffff : Configuration error for [PhysicalMemoryElementName] on Subsystem

[MemoryElementName]has deasserted. (DIMM 11)
This message is for the use case when an implementation has detected a Memory DIMM configuration
error has deasserted.
May also be shown as 816f070c200bffff or 0x816f070c200bffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Memory
SNMP Trap ID
41
CIM Information
Prefix: PLAT ID: 0127
User Response
No action; information only.

• 816f070c-200cffff : Configuration error for [PhysicalMemoryElementName] on Subsystem

[MemoryElementName]has deasserted. (DIMM 12)

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 763

 This message is for the use case when an implementation has detected a Memory DIMM configuration
error has deasserted.
May also be shown as 816f070c200cffff or 0x816f070c200cffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Memory
SNMP Trap ID
41
CIM Information
Prefix: PLAT ID: 0127
User Response
No action; information only.

• 816f070c-200dffff : Configuration error for [PhysicalMemoryElementName] on Subsystem

[MemoryElementName]has deasserted. (DIMM 13)
This message is for the use case when an implementation has detected a Memory DIMM configuration
error has deasserted.
May also be shown as 816f070c200dffff or 0x816f070c200dffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Memory
SNMP Trap ID
41
CIM Information
Prefix: PLAT ID: 0127
User Response
No action; information only.

• 816f070c-200effff : Configuration error for [PhysicalMemoryElementName] on Subsystem

[MemoryElementName]has deasserted. (DIMM 14)
This message is for the use case when an implementation has detected a Memory DIMM configuration
error has deasserted.
May also be shown as 816f070c200effff or 0x816f070c200effff

764 Lenovo System x3550 M5 Installation and Service Guide

 Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Memory
SNMP Trap ID
41
CIM Information
Prefix: PLAT ID: 0127
User Response
No action; information only.

• 816f070c-200fffff : Configuration error for [PhysicalMemoryElementName] on Subsystem

[MemoryElementName]has deasserted. (DIMM 15)
This message is for the use case when an implementation has detected a Memory DIMM configuration
error has deasserted.
May also be shown as 816f070c200fffff or 0x816f070c200fffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Memory
SNMP Trap ID
41
CIM Information
Prefix: PLAT ID: 0127
User Response
No action; information only.

• 816f070c-2010ffff : Configuration error for [PhysicalMemoryElementName] on Subsystem

[MemoryElementName]has deasserted. (DIMM 16)
This message is for the use case when an implementation has detected a Memory DIMM configuration
error has deasserted.
May also be shown as 816f070c2010ffff or 0x816f070c2010ffff

Severity
Info
Serviceable
No

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 765

 Automatically notify support
No
Alert Category
Critical - Memory
SNMP Trap ID
41
CIM Information
Prefix: PLAT ID: 0127
User Response
No action; information only.

• 816f070c-2011ffff : Configuration error for [PhysicalMemoryElementName] on Subsystem

[MemoryElementName]has deasserted. (DIMM 17)
This message is for the use case when an implementation has detected a Memory DIMM configuration
error has deasserted.
May also be shown as 816f070c2011ffff or 0x816f070c2011ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Memory
SNMP Trap ID
41
CIM Information
Prefix: PLAT ID: 0127
User Response
No action; information only.

• 816f070c-2012ffff : Configuration error for [PhysicalMemoryElementName] on Subsystem

[MemoryElementName]has deasserted. (DIMM 18)
This message is for the use case when an implementation has detected a Memory DIMM configuration
error has deasserted.
May also be shown as 816f070c2012ffff or 0x816f070c2012ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Memory

766 Lenovo System x3550 M5 Installation and Service Guide

 SNMP Trap ID
41
CIM Information
Prefix: PLAT ID: 0127
User Response
No action; information only.

• 816f070c-2013ffff : Configuration error for [PhysicalMemoryElementName] on Subsystem

[MemoryElementName]has deasserted. (DIMM 19)
This message is for the use case when an implementation has detected a Memory DIMM configuration
error has deasserted.
May also be shown as 816f070c2013ffff or 0x816f070c2013ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Memory
SNMP Trap ID
41
CIM Information
Prefix: PLAT ID: 0127
User Response
No action; information only.

• 816f070c-2014ffff : Configuration error for [PhysicalMemoryElementName] on Subsystem

[MemoryElementName]has deasserted. (DIMM 20)
This message is for the use case when an implementation has detected a Memory DIMM configuration
error has deasserted.
May also be shown as 816f070c2014ffff or 0x816f070c2014ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Memory
SNMP Trap ID
41
CIM Information
Prefix: PLAT ID: 0127

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 767

 User Response
No action; information only.

• 816f070c-2015ffff : Configuration error for [PhysicalMemoryElementName] on Subsystem

[MemoryElementName]has deasserted. (DIMM 21)
This message is for the use case when an implementation has detected a Memory DIMM configuration
error has deasserted.
May also be shown as 816f070c2015ffff or 0x816f070c2015ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Memory
SNMP Trap ID
41
CIM Information
Prefix: PLAT ID: 0127
User Response
No action; information only.

• 816f070c-2016ffff : Configuration error for [PhysicalMemoryElementName] on Subsystem

[MemoryElementName]has deasserted. (DIMM 22)
This message is for the use case when an implementation has detected a Memory DIMM configuration
error has deasserted.
May also be shown as 816f070c2016ffff or 0x816f070c2016ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Memory
SNMP Trap ID
41
CIM Information
Prefix: PLAT ID: 0127
User Response
No action; information only.

• 816f070c-2017ffff : Configuration error for [PhysicalMemoryElementName] on Subsystem

[MemoryElementName]has deasserted. (DIMM 23)

768 Lenovo System x3550 M5 Installation and Service Guide

 This message is for the use case when an implementation has detected a Memory DIMM configuration
error has deasserted.
May also be shown as 816f070c2017ffff or 0x816f070c2017ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Memory
SNMP Trap ID
41
CIM Information
Prefix: PLAT ID: 0127
User Response
No action; information only.

• 816f070c-2018ffff : Configuration error for [PhysicalMemoryElementName] on Subsystem

[MemoryElementName]has deasserted. (DIMM 24)
This message is for the use case when an implementation has detected a Memory DIMM configuration
error has deasserted.
May also be shown as 816f070c2018ffff or 0x816f070c2018ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Memory
SNMP Trap ID
41
CIM Information
Prefix: PLAT ID: 0127
User Response
No action; information only.

• 816f070c-2581ffff : Configuration error for [PhysicalMemoryElementName] on Subsystem

[MemoryElementName]has deasserted. (All DIMMS)
This message is for the use case when an implementation has detected a Memory DIMM configuration
error has deasserted.
May also be shown as 816f070c2581ffff or 0x816f070c2581ffff

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 769

 Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Memory
SNMP Trap ID
41
CIM Information
Prefix: PLAT ID: 0127
User Response
No action; information only. One of the DIMMs :

• 816f070d-0400ffff : Rebuild completed for Array in system [ComputerSystemElementName]. (Drive

0)
This message is for the use case when an implementation has detected that an Array Rebuild has
Completed.
May also be shown as 816f070d0400ffff or 0x816f070d0400ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID

CIM Information
Prefix: PLAT ID: 0179
User Response
No action; information only.

• 816f070d-0401ffff : Rebuild completed for Array in system [ComputerSystemElementName]. (Drive

1)
This message is for the use case when an implementation has detected that an Array Rebuild has
Completed.
May also be shown as 816f070d0401ffff or 0x816f070d0401ffff

Severity
Info
Serviceable
No

770 Lenovo System x3550 M5 Installation and Service Guide

 Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID

CIM Information
Prefix: PLAT ID: 0179
User Response
No action; information only.

• 816f070d-0402ffff : Rebuild completed for Array in system [ComputerSystemElementName]. (Drive

2)
This message is for the use case when an implementation has detected that an Array Rebuild has
Completed.
May also be shown as 816f070d0402ffff or 0x816f070d0402ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID

CIM Information
Prefix: PLAT ID: 0179
User Response
No action; information only.

• 816f070d-0403ffff : Rebuild completed for Array in system [ComputerSystemElementName]. (Drive

3)
This message is for the use case when an implementation has detected that an Array Rebuild has
Completed.
May also be shown as 816f070d0403ffff or 0x816f070d0403ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Other

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 771

 SNMP Trap ID

CIM Information
Prefix: PLAT ID: 0179
User Response
No action; information only.

• 816f070d-0404ffff : Rebuild completed for Array in system [ComputerSystemElementName]. (Drive

4)
This message is for the use case when an implementation has detected that an Array Rebuild has
Completed.
May also be shown as 816f070d0404ffff or 0x816f070d0404ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID

CIM Information
Prefix: PLAT ID: 0179
User Response
No action; information only.

• 816f070d-0405ffff : Rebuild completed for Array in system [ComputerSystemElementName]. (Drive

5)
This message is for the use case when an implementation has detected that an Array Rebuild has
Completed.
May also be shown as 816f070d0405ffff or 0x816f070d0405ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID

CIM Information
Prefix: PLAT ID: 0179

772 Lenovo System x3550 M5 Installation and Service Guide

 User Response
No action; information only.

• 816f070d-0406ffff : Rebuild completed for Array in system [ComputerSystemElementName]. (Drive

6)
This message is for the use case when an implementation has detected that an Array Rebuild has
Completed.
May also be shown as 816f070d0406ffff or 0x816f070d0406ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID

CIM Information
Prefix: PLAT ID: 0179
User Response
No action; information only.

• 816f070d-0407ffff : Rebuild completed for Array in system [ComputerSystemElementName]. (Drive

7)
This message is for the use case when an implementation has detected that an Array Rebuild has
Completed.
May also be shown as 816f070d0407ffff or 0x816f070d0407ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID

CIM Information
Prefix: PLAT ID: 0179
User Response
No action; information only.

• 816f070d-0408ffff : Rebuild completed for Array in system [ComputerSystemElementName]. (Drive

8)

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 773

 This message is for the use case when an implementation has detected that an Array Rebuild has
Completed.
May also be shown as 816f070d0408ffff or 0x816f070d0408ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID

CIM Information
Prefix: PLAT ID: 0179
User Response
No action; information only.

• 816f070d-0409ffff : Rebuild completed for Array in system [ComputerSystemElementName]. (Drive

9)
This message is for the use case when an implementation has detected that an Array Rebuild has
Completed.
May also be shown as 816f070d0409ffff or 0x816f070d0409ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID

CIM Information
Prefix: PLAT ID: 0179
User Response
No action; information only.

• 816f070d-040affff : Rebuild completed for Array in system [ComputerSystemElementName]. (Drive

10)
This message is for the use case when an implementation has detected that an Array Rebuild has
Completed.
May also be shown as 816f070d040affff or 0x816f070d040affff

774 Lenovo System x3550 M5 Installation and Service Guide

 Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID

CIM Information
Prefix: PLAT ID: 0179
User Response
No action; information only.

• 816f070d-040bffff : Rebuild completed for Array in system [ComputerSystemElementName]. (Drive

11)
This message is for the use case when an implementation has detected that an Array Rebuild has
Completed.
May also be shown as 816f070d040bffff or 0x816f070d040bffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID

CIM Information
Prefix: PLAT ID: 0179
User Response
No action; information only.

• 816f070d-040cffff : Rebuild completed for Array in system [ComputerSystemElementName]. (Drive

12)
This message is for the use case when an implementation has detected that an Array Rebuild has
Completed.
May also be shown as 816f070d040cffff or 0x816f070d040cffff

Severity
Info
Serviceable
No

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 775

 Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID

CIM Information
Prefix: PLAT ID: 0179
User Response
No action; information only.

• 816f070d-040dffff : Rebuild completed for Array in system [ComputerSystemElementName]. (Drive

13)
This message is for the use case when an implementation has detected that an Array Rebuild has
Completed.
May also be shown as 816f070d040dffff or 0x816f070d040dffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID

CIM Information
Prefix: PLAT ID: 0179
User Response
No action; information only.

• 816f0807-0301ffff : [ProcessorElementName] has been Enabled. (CPU 1)

This message is for the use case when an implementation has detected a Processor has been Enabled.
May also be shown as 816f08070301ffff or 0x816f08070301ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID

776 Lenovo System x3550 M5 Installation and Service Guide

 CIM Information
Prefix: PLAT ID: 0060
User Response
No action; information only.

• 816f0807-0302ffff : [ProcessorElementName] has been Enabled. (CPU 2)

This message is for the use case when an implementation has detected a Processor has been Enabled.
May also be shown as 816f08070302ffff or 0x816f08070302ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID

CIM Information
Prefix: PLAT ID: 0060
User Response
No action; information only.

• 816f0807-2584ffff : [ProcessorElementName] has been Enabled. (All CPUs)

This message is for the use case when an implementation has detected a Processor has been Enabled.
May also be shown as 816f08072584ffff or 0x816f08072584ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID

CIM Information
Prefix: PLAT ID: 0060
User Response
No action; information only. One of the CPUs :

• 816f0813-2581ffff : System [ComputerSystemElementName]has recovered from an Uncorrectable

Bus Error. (DIMMs)

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 777

 This message is for the use case when an implementation has detected that a system has recovered from
a Bus Uncorrectable Error.
May also be shown as 816f08132581ffff or 0x816f08132581ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Other
SNMP Trap ID
50
CIM Information
Prefix: PLAT ID: 0241
User Response
No action; information only.

• 816f0813-2582ffff : System [ComputerSystemElementName]has recovered from an Uncorrectable

Bus Error. (PCIs)
This message is for the use case when an implementation has detected that a system has recovered from
a Bus Uncorrectable Error.
May also be shown as 816f08132582ffff or 0x816f08132582ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Other
SNMP Trap ID
50
CIM Information
Prefix: PLAT ID: 0241
User Response
No action; information only.

• 816f0813-2584ffff : System [ComputerSystemElementName]has recovered from an Uncorrectable

Bus Error. (CPUs)
This message is for the use case when an implementation has detected that a system has recovered from
a Bus Uncorrectable Error.
May also be shown as 816f08132584ffff or 0x816f08132584ffff

778 Lenovo System x3550 M5 Installation and Service Guide

 Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Other
SNMP Trap ID
50
CIM Information
Prefix: PLAT ID: 0241
User Response
No action; information only.

• 816f090c-2001ffff : [PhysicalMemoryElementName] on Subsystem [MemoryElementName] is no

longer Throttled. (DIMM 1)
This message is for the use case when an implementation has detected Memory is no longer Throttled.
May also be shown as 816f090c2001ffff or 0x816f090c2001ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID

CIM Information
Prefix: PLAT ID: 0143
User Response
No action; information only.

• 816f090c-2002ffff : [PhysicalMemoryElementName] on Subsystem [MemoryElementName] is no

longer Throttled. (DIMM 2)
This message is for the use case when an implementation has detected Memory is no longer Throttled.
May also be shown as 816f090c2002ffff or 0x816f090c2002ffff

Severity
Info
Serviceable
No
Automatically notify support
No

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 779

 Alert Category
System - Other
SNMP Trap ID

CIM Information
Prefix: PLAT ID: 0143
User Response
No action; information only.

• 816f090c-2003ffff : [PhysicalMemoryElementName] on Subsystem [MemoryElementName] is no

longer Throttled. (DIMM 3)
This message is for the use case when an implementation has detected Memory is no longer Throttled.
May also be shown as 816f090c2003ffff or 0x816f090c2003ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID

CIM Information
Prefix: PLAT ID: 0143
User Response
No action; information only.

• 816f090c-2004ffff : [PhysicalMemoryElementName] on Subsystem [MemoryElementName] is no

longer Throttled. (DIMM 4)
This message is for the use case when an implementation has detected Memory is no longer Throttled.
May also be shown as 816f090c2004ffff or 0x816f090c2004ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID

CIM Information
Prefix: PLAT ID: 0143

780 Lenovo System x3550 M5 Installation and Service Guide

 User Response
No action; information only.

• 816f090c-2005ffff : [PhysicalMemoryElementName] on Subsystem [MemoryElementName] is no

longer Throttled. (DIMM 5)
This message is for the use case when an implementation has detected Memory is no longer Throttled.
May also be shown as 816f090c2005ffff or 0x816f090c2005ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID

CIM Information
Prefix: PLAT ID: 0143
User Response
No action; information only.

• 816f090c-2006ffff : [PhysicalMemoryElementName] on Subsystem [MemoryElementName] is no

longer Throttled. (DIMM 6)
This message is for the use case when an implementation has detected Memory is no longer Throttled.
May also be shown as 816f090c2006ffff or 0x816f090c2006ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID

CIM Information
Prefix: PLAT ID: 0143
User Response
No action; information only.

• 816f090c-2007ffff : [PhysicalMemoryElementName] on Subsystem [MemoryElementName] is no

longer Throttled. (DIMM 7)
This message is for the use case when an implementation has detected Memory is no longer Throttled.

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 781

 May also be shown as 816f090c2007ffff or 0x816f090c2007ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID

CIM Information
Prefix: PLAT ID: 0143
User Response
No action; information only.

• 816f090c-2008ffff : [PhysicalMemoryElementName] on Subsystem [MemoryElementName] is no

longer Throttled. (DIMM 8)
This message is for the use case when an implementation has detected Memory is no longer Throttled.
May also be shown as 816f090c2008ffff or 0x816f090c2008ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID

CIM Information
Prefix: PLAT ID: 0143
User Response
No action; information only.

• 816f090c-2009ffff : [PhysicalMemoryElementName] on Subsystem [MemoryElementName] is no

longer Throttled. (DIMM 9)
This message is for the use case when an implementation has detected Memory is no longer Throttled.
May also be shown as 816f090c2009ffff or 0x816f090c2009ffff

Severity
Info
Serviceable
No

782 Lenovo System x3550 M5 Installation and Service Guide

 Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID

CIM Information
Prefix: PLAT ID: 0143
User Response
No action; information only.

• 816f090c-200affff : [PhysicalMemoryElementName] on Subsystem [MemoryElementName] is no

longer Throttled. (DIMM 10)
This message is for the use case when an implementation has detected Memory is no longer Throttled.
May also be shown as 816f090c200affff or 0x816f090c200affff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID

CIM Information
Prefix: PLAT ID: 0143
User Response
No action; information only.

• 816f090c-200bffff : [PhysicalMemoryElementName] on Subsystem [MemoryElementName] is no

longer Throttled. (DIMM 11)
This message is for the use case when an implementation has detected Memory is no longer Throttled.
May also be shown as 816f090c200bffff or 0x816f090c200bffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 783

 CIM Information
Prefix: PLAT ID: 0143
User Response
No action; information only.

• 816f090c-200cffff : [PhysicalMemoryElementName] on Subsystem [MemoryElementName] is no

longer Throttled. (DIMM 12)
This message is for the use case when an implementation has detected Memory is no longer Throttled.
May also be shown as 816f090c200cffff or 0x816f090c200cffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID

CIM Information
Prefix: PLAT ID: 0143
User Response
No action; information only.

• 816f090c-200dffff : [PhysicalMemoryElementName] on Subsystem [MemoryElementName] is no

longer Throttled. (DIMM 13)
This message is for the use case when an implementation has detected Memory is no longer Throttled.
May also be shown as 816f090c200dffff or 0x816f090c200dffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID

CIM Information
Prefix: PLAT ID: 0143
User Response
No action; information only.

• 816f090c-200effff : [PhysicalMemoryElementName] on Subsystem [MemoryElementName] is no

longer Throttled. (DIMM 14)

784 Lenovo System x3550 M5 Installation and Service Guide

 This message is for the use case when an implementation has detected Memory is no longer Throttled.
May also be shown as 816f090c200effff or 0x816f090c200effff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID

CIM Information
Prefix: PLAT ID: 0143
User Response
No action; information only.

• 816f090c-200fffff : [PhysicalMemoryElementName] on Subsystem [MemoryElementName] is no

longer Throttled. (DIMM 15)
This message is for the use case when an implementation has detected Memory is no longer Throttled.
May also be shown as 816f090c200fffff or 0x816f090c200fffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID

CIM Information
Prefix: PLAT ID: 0143
User Response
No action; information only.

• 816f090c-2010ffff : [PhysicalMemoryElementName] on Subsystem [MemoryElementName] is no

longer Throttled. (DIMM 16)
This message is for the use case when an implementation has detected Memory is no longer Throttled.
May also be shown as 816f090c2010ffff or 0x816f090c2010ffff

Severity
Info
Serviceable

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 785

 No
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID

CIM Information
Prefix: PLAT ID: 0143
User Response
No action; information only.

• 816f090c-2011ffff : [PhysicalMemoryElementName] on Subsystem [MemoryElementName] is no

longer Throttled. (DIMM 17)
This message is for the use case when an implementation has detected Memory is no longer Throttled.
May also be shown as 816f090c2011ffff or 0x816f090c2011ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID

CIM Information
Prefix: PLAT ID: 0143
User Response
No action; information only.

• 816f090c-2012ffff : [PhysicalMemoryElementName] on Subsystem [MemoryElementName] is no

longer Throttled. (DIMM 18)
This message is for the use case when an implementation has detected Memory is no longer Throttled.
May also be shown as 816f090c2012ffff or 0x816f090c2012ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID

786 Lenovo System x3550 M5 Installation and Service Guide

 CIM Information
Prefix: PLAT ID: 0143
User Response
No action; information only.

• 816f090c-2013ffff : [PhysicalMemoryElementName] on Subsystem [MemoryElementName] is no

longer Throttled. (DIMM 19)
This message is for the use case when an implementation has detected Memory is no longer Throttled.
May also be shown as 816f090c2013ffff or 0x816f090c2013ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID

CIM Information
Prefix: PLAT ID: 0143
User Response
No action; information only.

• 816f090c-2014ffff : [PhysicalMemoryElementName] on Subsystem [MemoryElementName] is no

longer Throttled. (DIMM 20)
This message is for the use case when an implementation has detected Memory is no longer Throttled.
May also be shown as 816f090c2014ffff or 0x816f090c2014ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID

CIM Information
Prefix: PLAT ID: 0143
User Response
No action; information only.

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 787

• 816f090c-2015ffff : [PhysicalMemoryElementName] on Subsystem [MemoryElementName] is no
longer Throttled. (DIMM 21)
This message is for the use case when an implementation has detected Memory is no longer Throttled.
May also be shown as 816f090c2015ffff or 0x816f090c2015ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID

CIM Information
Prefix: PLAT ID: 0143
User Response
No action; information only.

• 816f090c-2016ffff : [PhysicalMemoryElementName] on Subsystem [MemoryElementName] is no

longer Throttled. (DIMM 22)
This message is for the use case when an implementation has detected Memory is no longer Throttled.
May also be shown as 816f090c2016ffff or 0x816f090c2016ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID

CIM Information
Prefix: PLAT ID: 0143
User Response
No action; information only.

• 816f090c-2017ffff : [PhysicalMemoryElementName] on Subsystem [MemoryElementName] is no

longer Throttled. (DIMM 23)
This message is for the use case when an implementation has detected Memory is no longer Throttled.
May also be shown as 816f090c2017ffff or 0x816f090c2017ffff

Severity

788 Lenovo System x3550 M5 Installation and Service Guide

 Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID

CIM Information
Prefix: PLAT ID: 0143
User Response
No action; information only.

• 816f090c-2018ffff : [PhysicalMemoryElementName] on Subsystem [MemoryElementName] is no

longer Throttled. (DIMM 24)
This message is for the use case when an implementation has detected Memory is no longer Throttled.
May also be shown as 816f090c2018ffff or 0x816f090c2018ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System - Other
SNMP Trap ID

CIM Information
Prefix: PLAT ID: 0143
User Response
No action; information only.

• 816f0a07-0301ffff : The Processor [ProcessorElementName] is no longer operating in a Degraded

State. (CPU 1)
This message is for the use case when an implementation has detected a Processor is no longer running
in the Degraded state.
May also be shown as 816f0a070301ffff or 0x816f0a070301ffff

Severity
Info
Serviceable
No
Automatically notify support
No

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 789

 Alert Category
Warning - CPU
SNMP Trap ID
42
CIM Information
Prefix: PLAT ID: 0039
User Response
No action; information only.

• 816f0a07-0302ffff : The Processor [ProcessorElementName] is no longer operating in a Degraded

State. (CPU 2)
This message is for the use case when an implementation has detected a Processor is no longer running
in the Degraded state.
May also be shown as 816f0a070302ffff or 0x816f0a070302ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Warning - CPU
SNMP Trap ID
42
CIM Information
Prefix: PLAT ID: 0039
User Response
No action; information only.

• 816f0a0c-2001ffff : An Over-Temperature Condition has been removed on the

[PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 1)
This message is for the use case when an implementation has detected an Over Temperature Condition
for Memory that has been Removed.
May also be shown as 816f0a0c2001ffff or 0x816f0a0c2001ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Temperature
SNMP Trap ID
0

790 Lenovo System x3550 M5 Installation and Service Guide

 CIM Information
Prefix: PLAT ID: 0147
User Response
No action; information only.

• 816f0a0c-2002ffff : An Over-Temperature Condition has been removed on the

[PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 2)
This message is for the use case when an implementation has detected an Over Temperature Condition
for Memory that has been Removed.
May also be shown as 816f0a0c2002ffff or 0x816f0a0c2002ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Temperature
SNMP Trap ID
0
CIM Information
Prefix: PLAT ID: 0147
User Response
No action; information only.

• 816f0a0c-2003ffff : An Over-Temperature Condition has been removed on the

[PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 3)
This message is for the use case when an implementation has detected an Over Temperature Condition
for Memory that has been Removed.
May also be shown as 816f0a0c2003ffff or 0x816f0a0c2003ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Temperature
SNMP Trap ID
0
CIM Information
Prefix: PLAT ID: 0147
User Response
No action; information only.

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 791

• 816f0a0c-2004ffff : An Over-Temperature Condition has been removed on the
[PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 4)
This message is for the use case when an implementation has detected an Over Temperature Condition
for Memory that has been Removed.
May also be shown as 816f0a0c2004ffff or 0x816f0a0c2004ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Temperature
SNMP Trap ID
0
CIM Information
Prefix: PLAT ID: 0147
User Response
No action; information only.

• 816f0a0c-2005ffff : An Over-Temperature Condition has been removed on the

[PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 5)
This message is for the use case when an implementation has detected an Over Temperature Condition
for Memory that has been Removed.
May also be shown as 816f0a0c2005ffff or 0x816f0a0c2005ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Temperature
SNMP Trap ID
0
CIM Information
Prefix: PLAT ID: 0147
User Response
No action; information only.

• 816f0a0c-2006ffff : An Over-Temperature Condition has been removed on the

[PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 6)
This message is for the use case when an implementation has detected an Over Temperature Condition
for Memory that has been Removed.

792 Lenovo System x3550 M5 Installation and Service Guide

 May also be shown as 816f0a0c2006ffff or 0x816f0a0c2006ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Temperature
SNMP Trap ID
0
CIM Information
Prefix: PLAT ID: 0147
User Response
No action; information only.

• 816f0a0c-2007ffff : An Over-Temperature Condition has been removed on the

[PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 7)
This message is for the use case when an implementation has detected an Over Temperature Condition
for Memory that has been Removed.
May also be shown as 816f0a0c2007ffff or 0x816f0a0c2007ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Temperature
SNMP Trap ID
0
CIM Information
Prefix: PLAT ID: 0147
User Response
No action; information only.

• 816f0a0c-2008ffff : An Over-Temperature Condition has been removed on the

[PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 8)
This message is for the use case when an implementation has detected an Over Temperature Condition
for Memory that has been Removed.
May also be shown as 816f0a0c2008ffff or 0x816f0a0c2008ffff

Severity
Info
Serviceable

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 793

 No
Automatically notify support
No
Alert Category
Critical - Temperature
SNMP Trap ID
0
CIM Information
Prefix: PLAT ID: 0147
User Response
No action; information only.

• 816f0a0c-2009ffff : An Over-Temperature Condition has been removed on the

[PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 9)
This message is for the use case when an implementation has detected an Over Temperature Condition
for Memory that has been Removed.
May also be shown as 816f0a0c2009ffff or 0x816f0a0c2009ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Temperature
SNMP Trap ID
0
CIM Information
Prefix: PLAT ID: 0147
User Response
No action; information only.

• 816f0a0c-200affff : An Over-Temperature Condition has been removed on the

[PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 10)
This message is for the use case when an implementation has detected an Over Temperature Condition
for Memory that has been Removed.
May also be shown as 816f0a0c200affff or 0x816f0a0c200affff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category

794 Lenovo System x3550 M5 Installation and Service Guide

 Critical - Temperature
SNMP Trap ID
0
CIM Information
Prefix: PLAT ID: 0147
User Response
No action; information only.

• 816f0a0c-200bffff : An Over-Temperature Condition has been removed on the

[PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 11)
This message is for the use case when an implementation has detected an Over Temperature Condition
for Memory that has been Removed.
May also be shown as 816f0a0c200bffff or 0x816f0a0c200bffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Temperature
SNMP Trap ID
0
CIM Information
Prefix: PLAT ID: 0147
User Response
No action; information only.

• 816f0a0c-200cffff : An Over-Temperature Condition has been removed on the

[PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 12)
This message is for the use case when an implementation has detected an Over Temperature Condition
for Memory that has been Removed.
May also be shown as 816f0a0c200cffff or 0x816f0a0c200cffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Temperature
SNMP Trap ID
0
CIM Information

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 795

 Prefix: PLAT ID: 0147
User Response
No action; information only.

• 816f0a0c-200dffff : An Over-Temperature Condition has been removed on the

[PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 13)
This message is for the use case when an implementation has detected an Over Temperature Condition
for Memory that has been Removed.
May also be shown as 816f0a0c200dffff or 0x816f0a0c200dffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Temperature
SNMP Trap ID
0
CIM Information
Prefix: PLAT ID: 0147
User Response
No action; information only.

• 816f0a0c-200effff : An Over-Temperature Condition has been removed on the

[PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 14)
This message is for the use case when an implementation has detected an Over Temperature Condition
for Memory that has been Removed.
May also be shown as 816f0a0c200effff or 0x816f0a0c200effff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Temperature
SNMP Trap ID
0
CIM Information
Prefix: PLAT ID: 0147
User Response
No action; information only.

796 Lenovo System x3550 M5 Installation and Service Guide

• 816f0a0c-200fffff : An Over-Temperature Condition has been removed on the
[PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 15)
This message is for the use case when an implementation has detected an Over Temperature Condition
for Memory that has been Removed.
May also be shown as 816f0a0c200fffff or 0x816f0a0c200fffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Temperature
SNMP Trap ID
0
CIM Information
Prefix: PLAT ID: 0147
User Response
No action; information only.

• 816f0a0c-2010ffff : An Over-Temperature Condition has been removed on the

[PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 16)
This message is for the use case when an implementation has detected an Over Temperature Condition
for Memory that has been Removed.
May also be shown as 816f0a0c2010ffff or 0x816f0a0c2010ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Temperature
SNMP Trap ID
0
CIM Information
Prefix: PLAT ID: 0147
User Response
No action; information only.

• 816f0a0c-2011ffff : An Over-Temperature Condition has been removed on the

[PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 17)
This message is for the use case when an implementation has detected an Over Temperature Condition
for Memory that has been Removed.

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 797

 May also be shown as 816f0a0c2011ffff or 0x816f0a0c2011ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Temperature
SNMP Trap ID
0
CIM Information
Prefix: PLAT ID: 0147
User Response
No action; information only.

• 816f0a0c-2012ffff : An Over-Temperature Condition has been removed on the

[PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 18)
This message is for the use case when an implementation has detected an Over Temperature Condition
for Memory that has been Removed.
May also be shown as 816f0a0c2012ffff or 0x816f0a0c2012ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Temperature
SNMP Trap ID
0
CIM Information
Prefix: PLAT ID: 0147
User Response
No action; information only.

• 816f0a0c-2013ffff : An Over-Temperature Condition has been removed on the

[PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 19)
This message is for the use case when an implementation has detected an Over Temperature Condition
for Memory that has been Removed.
May also be shown as 816f0a0c2013ffff or 0x816f0a0c2013ffff

Severity
Info
Serviceable

798 Lenovo System x3550 M5 Installation and Service Guide

 No
Automatically notify support
No
Alert Category
Critical - Temperature
SNMP Trap ID
0
CIM Information
Prefix: PLAT ID: 0147
User Response
No action; information only.

• 816f0a0c-2014ffff : An Over-Temperature Condition has been removed on the

[PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 20)
This message is for the use case when an implementation has detected an Over Temperature Condition
for Memory that has been Removed.
May also be shown as 816f0a0c2014ffff or 0x816f0a0c2014ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Temperature
SNMP Trap ID
0
CIM Information
Prefix: PLAT ID: 0147
User Response
No action; information only.

• 816f0a0c-2015ffff : An Over-Temperature Condition has been removed on the

[PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 21)
This message is for the use case when an implementation has detected an Over Temperature Condition
for Memory that has been Removed.
May also be shown as 816f0a0c2015ffff or 0x816f0a0c2015ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 799

 Critical - Temperature
SNMP Trap ID
0
CIM Information
Prefix: PLAT ID: 0147
User Response
No action; information only.

• 816f0a0c-2016ffff : An Over-Temperature Condition has been removed on the

[PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 22)
This message is for the use case when an implementation has detected an Over Temperature Condition
for Memory that has been Removed.
May also be shown as 816f0a0c2016ffff or 0x816f0a0c2016ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Temperature
SNMP Trap ID
0
CIM Information
Prefix: PLAT ID: 0147
User Response
No action; information only.

• 816f0a0c-2017ffff : An Over-Temperature Condition has been removed on the

[PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 23)
This message is for the use case when an implementation has detected an Over Temperature Condition
for Memory that has been Removed.
May also be shown as 816f0a0c2017ffff or 0x816f0a0c2017ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Temperature
SNMP Trap ID
0
CIM Information

800 Lenovo System x3550 M5 Installation and Service Guide

 Prefix: PLAT ID: 0147
User Response
No action; information only.

• 816f0a0c-2018ffff : An Over-Temperature Condition has been removed on the

[PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 24)
This message is for the use case when an implementation has detected an Over Temperature Condition
for Memory that has been Removed.
May also be shown as 816f0a0c2018ffff or 0x816f0a0c2018ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Temperature
SNMP Trap ID
0
CIM Information
Prefix: PLAT ID: 0147
User Response
No action; information only.

• 816f0a13-0301ffff : System [ComputerSystemElementName] has recovered from a Fatal Bus Error.

(CPU 1 PECI)
This message is for the use case when an implementation has detected that a system has recovered from
a Bus Fatal Error.
May also be shown as 816f0a130301ffff or 0x816f0a130301ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Other
SNMP Trap ID
50
CIM Information
Prefix: PLAT ID: 0245
User Response
1. (Trained technician only) Replace microprocessor n (see Removing a microprocessor and heat
sink and Replacing a microprocessor and heat sink).

Appendix A. Integrated management module 2.1 (IMM2.1) error messages 801

 2. If the problem persists and there is no other CPU with the same error indication, replace the
system board.
3. (Trained technician only) Replace the system board (see Removing the system board and
Replacing the system board). (n = microprocessor number)

• 816f0a13-0302ffff : System [ComputerSystemElementName] has recovered from a Fatal Bus Error.

(CPU 2 PECI)
This message is for the use case when an implementation has detected that a system has recovered from
a Bus Fatal Error.
May also be shown as 816f0a130302ffff or 0x816f0a130302ffff

Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
Critical - Other
SNMP Trap ID
50
CIM Information
Prefix: PLAT ID: 0245
User Response
1. (Trained technician only) Replace microprocessor n (see Removing a microprocessor and heat
sink and Replacing a microprocessor and heat sink).
2. If the problem persists and there is no other CPU with the same error indication, replace the
system board.
3. (Trained technician only) Replace the system board (see Removing the system board and
Replacing the system board). (n = microprocessor number)

802 Lenovo System x3550 M5 Installation and Service Guide

Appendix B. UEFI/POST diagnostic codes
UEFI/POST diagnostic error codes can be generated when the server starts or while the server is running.
UEFI/POST codes are logged in the IMM event log in the server.

For each event code, the following fields are displayed:

Event identifier
An identifier that uniquely identifies an event.

Event description
The logged message string that appears for an event.

Explanation
Additional information to explain why the event occurred.

Severity
An indication of the level of concern for the condition. The severity is abbreviated in the event log to the
first character. The following severities can be displayed.

Table 48. Event severity levels

Severity Description

Informational An informational message is something that was recorded for audit purposes,
usually a user action or a change of states that is normal behavior.

Warning A warning is not as severe as an error, but if possible, the condition should be
corrected before it becomes an error. It might also be a condition that requires
additional monitoring or maintenance.

Error An error typically indicates a failure or critical condition that impairs service or an
expected function.

User response
The actions that you should take to resolve the event.

Perform the steps in the order shown until the problem is solved. After you perform all of the actions that
are described in this field, if you cannot solve the problem, contact Lenovo Support.

Booting server to F1 setup menu

In additional to the normal process in booting the server to the F1 setup menu (pressing F1 when <F1
Setup> is displayed), there are two other ways for users to choose.
• Method 1
1. Proceed to the IMM2 website.
2. Select Server Management tab.
3. Select Server Power Action.
4. Select Boot Server to F1 Setup.
• Method 2Use Advanced Settings Utility (ASU) program. Command line is shown as follows: asu.exe
set IMM.ForceBootToUefi enable

Attention:

© Copyright Lenovo 2015, 2020 803

 1. When you press Ctrl+Alt+Delete on F1 setup menu panel, the system will reboot automatically and ask
you to enter password again.
2. Most F1 Setup settings, which can be load default, are chipset related items or less user input required
items. However, when adjusting the iSCSI settings, please be aware that the iSCSI configurations
cannot be restored to default. This is to avoid iSCSI items losing its configurations, which may result in
the system not being able to boot to the operating system.

The following is the list of the UEFI/POST error codes and suggested actions to correct the detected
problems.

List of UEFI events

This section lists all messages that can be sent from UEFI.

• I.11002: A processor mismatch has been detected between one or more processors in the system.
One or More Mismatched Processors Detected
A processor mismatch has been detected between one or more processors in the system. One or More
Mismatched Processors Detected
Severity: Error
User Response:
Complete the following steps:
1. This message could occur with messages about other Processor configuration problems. Resolve
those messages first.
2. If the problem persists, ensure that matching processors are installed (i.e., matching option part
numbers, etc)
3. Verify that the Processor’s are installed in the correct sockets according to the service information for
this product. If not, correct that problem.
4. Check Lenovo support site for an applicable service bulletin or UEFI firmware update that applies to
this processor error.
5. (Trained Service technician only) Replace mismatching processor. Inspect Processor socket and
replace the system board first if socket is damaged.
• I.1800A: A mismatch has been detected between the speed at which a QPI link has trained
between two or more processor packages. Processors have mismatched Bus Speed
A mismatch has been detected between the speed at which a QPI link has trained between two or more
processor packages. Processors have mismatched Bus Speed
Severity: Error
User Response:
Complete the following steps:
1. Verify that the processor is a valid option that is listed as a Server Proven device for this system. If
not, remove the Processor and install one listed on the Server Proven website.
2. Verify that matching processors are installed in the correct processor sockets. Correct any mismatch
found.
3. Check the Lenovo support site for an applicable service bulletin or firmware update that applies to
this processor error.
4. (Trained Service technician only) Replace the Processor. Inspect Processor socket and replace the
system board first if socket is damaged

804 Lenovo System x3550 M5 Installation and Service Guide

• I.1800C: A cache type mismatch has been detected for one or more processor packages.
Processors have one or more cache levels with mismatched type
A cache type mismatch has been detected for one or more processor packages. Processors have one or
more cache levels with mismatched type
Severity: Error
User Response:
Complete the following steps:
1. Verify that matching processors are installed in the correct processor sockets. Correct any mismatch
found.
2. Check the Lenovo support site for an applicable service bulletin or firmware update that applies to
this processor error.
3. (Trained technician only)Replace the system board
• I.1800D: A cache associativity mismatch has been detected for one or more processor packages.
Processors have one or more cache levels with mismatched associativity
A cache associativity mismatch has been detected for one or more processor packages. Processors have
one or more cache levels with mismatched associativity
Severity: Error
User Response:
Complete the following steps:
1. Verify that matching processors are installed in the correct processor sockets. Correct any mismatch
found.
2. Check the Lenovo support site for an applicable service bulletin or firmware update that applies to
this processor error.
3. (Trained technician only)Replace the system board
• I.1800E: A processor model mismatch has been detected for one or more processor packages.
Processors have mismatched Model Number
A processor model mismatch has been detected for one or more processor packages. Processors have
mismatched Model Number
Severity: Error
User Response:
Complete the following steps:
1. Verify that matching processors are installed in the correct processor sockets. Correct any mismatch
found.
2. Check the Lenovo support site for an applicable service bulletin or firmware update that applies to
this Processor error.
3. (Trained technician only)Replace the system board
• I.1800F: A processor family mismatch has been detected for one or more processor packages.
Processors have mismatched Family
A processor family mismatch has been detected for one or more processor packages. Processors have
mismatched Family
Severity: Error
User Response:

Appendix B. UEFI/POST diagnostic codes 805

 Complete the following steps:
1. Verify that matching processors are installed in the correct processor sockets. Correct any mismatch
found.
2. Check the Lenovo support site for an applicable service bulletin or firmware update that applies to
this processor error.
3. (Trained technician only)Replace the system board
• I.18010: A processor stepping mismatch has been detected for one or more processor packages.
Processors of the same model have mismatched Stepping ID
A processor stepping mismatch has been detected for one or more processor packages. Processors of
the same model have mismatched Stepping ID
Severity: Error
User Response:
Complete the following steps:
1. Verify that matching processors are installed in the correct processor sockets. Correct any mismatch
found.
2. Check the Lenovo support site for an applicable service bulletin or firmware update that applies to
this processor error.
3. (Trained technician only)Replace the system board
• I.2018002: The device found at Bus [arg1] Device [arg2] Function [arg3] could not be configured
due to resource constraints. The Vendor ID for the device is [arg4] and the Device ID is [arg5]. OUT_
OF_RESOURCES (PCI Option ROM)
The device found at Bus [arg1] Device [arg2] Function [arg3] could not be configured due to resource
constraints. The Vendor ID for the device is [arg4] and the Device ID is [arg5]. OUT_OF_RESOURCES (PCI
Option ROM)
Severity: Info
User Response:
Complete the following steps:
1. If this PCIe device and/or any attached cables were recently installed, moved, serviced or upgraded,
reseat the adapter and any attached cables.
2. Check Lenovo support site for any applicable service bulletin or UEFI or adapter firmware update
that applies to this error. NOTE: It may be necessary to disable unused option ROMs from UEFI F1
setup or ToolsCenter Suite CLI or using adapter manufacturer utilities so that adapter firmware can
be updated.
3. Move the adapter to a different slot. If a slot is not available or error recurs, replace the adapter.
4. If the adapter was moved to a different slot and the error did not recur, verify that this is not a system
limitation. Then replace the system board. Also, if this is not the initial installation and the error
persists after adapter replacement, replace the system board.
• I.2018003: A bad option ROM checksum was detected for the device found at Bus [arg1] Device
[arg2] Function [arg3]. The Vendor ID for the device is [arg4] and the Device ID is [arg5]. ROM
CHECKSUM ERROR
A bad option ROM checksum was detected for the device found at Bus [arg1] Device [arg2] Function
[arg3]. The Vendor ID for the device is [arg4] and the Device ID is [arg5]. ROM CHECKSUM ERROR
Severity: Error
User Response:

806 Lenovo System x3550 M5 Installation and Service Guide

 Complete the following steps:
1. If this PCIe device and/or any attached cables were recently installed, moved, serviced or upgraded,
reseat the adapter and any attached cables.
2. Move the adapter to a different system slot, if available.
3. Check Lenovo support site for any applicable service bulletin or UEFI or adapter firmware update
that applies to this error. NOTE: It may be necessary to configure slot to Gen1 or to use special utility
software so that adapter firmware can be upgraded. Gen1/Gen2 settings can be configured via F1
Setup -> System Settings -> Devices and I/O Ports -> PCIe Gen1/Gen2/Gen3 Speed Selection, or the
ToolsCenter Suite CLI Utility.
4. Replace the adapter.
• I.3808004: The IMM System Event log (SEL) is full. IPMI System Event Log is Full
The IMM System Event log (SEL) is full. IPMI System Event Log is Full
Severity: Info
User Response:
Complete the following steps:
1. Use the IMM Web Interface to clear the event log.
2. If IMM communication is unavailable, use F1 Setup to access System Event Logs Menu and Choose
Clear IMM System Event Log and Restart Server.
• I.3818001: The firmware image capsule signature for the currently booted flash bank is invalid.
Current Bank CRTM Capsule Update Signature Invalid
The firmware image capsule signature for the currently booted flash bank is invalid. Current Bank CRTM
Capsule Update Signature Invalid
Severity: Info
User Response:
Complete the following steps:
1. Reboot the system. Will come up on backup UEFI image. Update the primary UEFI image.
2. If error does not persist no additional recovery action is required.
3. If error persists, or boot is unsuccessful, (Trained service technician only) Replace the system board.
• I.3818002: The firmware image capsule signature for the non-booted flash bank is invalid. Opposite
Bank CRTM Capsule Update Signature Invalid
The firmware image capsule signature for the non-booted flash bank is invalid. Opposite Bank CRTM
Capsule Update Signature Invalid
Severity: Info
User Response:
Complete the following steps:
1. Update the backup UEFI image.
2. If error does not persist no additional recovery action is required.
3. If error persists, or boot is unsuccessful, (Trained service technician only) Replace the system board.
• I.3818003: The CRTM flash driver could not lock the secure flash region. CRTM Could not lock
secure flash region
The CRTM flash driver could not lock the secure flash region. CRTM Could not lock secure flash region
Severity: Info

Appendix B. UEFI/POST diagnostic codes 807

 User Response:
Complete the following steps:
1. If system failed to boot successfully, DC cycle the system.
2. If system boots to F1 setup, update the UEFI image and reset bank to primary (if required). If the
system boots without error, recovery is complete and no additional action is required.
3. If system fails to boot, or if the firmware update attempt fails, (trained service technician only) replace
the system board.
• I.3818009: The TPM could not be properly initialized. TPMINIT: Fail to initialize TPM chip.
The TPM could not be properly initialized. TPMINIT: Fail to initialize TPM chip.
Severity: Info
User Response:
Complete the following steps:
1. Check the Lenovo support site for an applicable service bulletin or firmware update that applies to
this error.
2. Reboot the system.
3. If the error continues, replace the system-board assembly (see Removing the system-board
assembly and Installing the system-board assembly).
• I.3868000: IFM: System reset performed to reset adapters. IFM: System reset performed to reset
adapters
IFM: System reset performed to reset adapters. IFM: System reset performed to reset adapters
Severity: Info
User Response:
Complete the following steps:
1. Information only; no action is required.
• I.3868003: IFM: Configuration to large for compatibility mode. IFM: Configuration too large for
compatibility mode
IFM: Configuration to large for compatibility mode. IFM: Configuration too large for compatibility mode
Severity: Info
User Response:
Complete the following steps:
1. Information only; no action is required.
• I.5100B: An unqualified DIMM serial number has been detected: serial number [arg1] found in slot
[arg2] of memory card [arg3]. Unqualified DIMM Serial Number Detected
An unqualified DIMM serial number has been detected: serial number [arg1] found in slot [arg2] of memory
card [arg3]. Unqualified DIMM Serial Number Detected
Severity: Info
User Response:
Complete the following steps:
1. If this information event is logged in the IMM event log, the server does not have qualified memory
installed.
2. The memory installed may not be covered under warranty.

808 Lenovo System x3550 M5 Installation and Service Guide

 3. Without qualified memory, speeds supported above industry standards will not be enabled.
4. Please contact your Local Sales Representative or Authorized Business Partner to order qualified
memory to replace the unqualified DIMM(s).
5. After you install qualified memory and power up the server, check to make sure this informational
event is not logged again.
• I.58015: Memory spare copy initiated. Spare Copy Started
Memory spare copy initiated. Spare Copy Started
Severity: Info
User Response:
Complete the following steps:
1. Information only; no action is required.
• I.580A4: Memory population change detected. DIMM Population Change Detected
Memory population change detected. DIMM Population Change Detected
Severity: Info
User Response:
Complete the following steps:
1. If you have added or removed DIMMs to the system, and no additional errors were detected, then
please ignore this message.
2. Check system event log for uncorrected DIMM failures and replace those DIMMs.
• I.580A5: Mirror Fail-over complete. DIMM number [arg1] has failed over to to the mirrored copy.
DIMM Mirror Fail-over Detected
Mirror Fail-over complete. DIMM number [arg1] has failed over to to the mirrored copy. DIMM Mirror Fail-
over Detected
Severity: Info
User Response:
Complete the following steps:
1. Check the system-event log for uncorrected DIMM failures and replace those DIMMs.
• I.580A6: Memory spare copy has completed successfully. Spare Copy Complete
Memory spare copy has completed successfully. Spare Copy Complete
Severity: Info
User Response:
Complete the following steps:
1. If you have added or removed DIMMs to the system, and no additional errors were detected, then
please ignore this message.
2. Check system event log for uncorrected DIMM failures and replace those DIMMs.
• S.1100B: CATERR(IERR) has asserted on processor [arg1]. Processor CATERR(IERR) has asserted
CATERR(IERR) has asserted on processor [arg1]. Processor CATERR(IERR) has asserted
Severity: Error
User Response:
Complete the following steps:

Appendix B. UEFI/POST diagnostic codes 809

 1. Check Lenovo support site for an applicable service bulletin or UEFI firmware update that applies to
this Processor error.
2. (Trained service technician only) If there are multiple Processor’s, swap Processor’s to move affected
Processor to another Processor socket and retry. If problem follows the affected Processor, or this is
a single Processor system, replace the Processor.
3. (Trained Service technician only) Inspect Processor socket on each Processor removal and replace
system board first if damaged or mis-aligned pins are found. Replace the system board.
• S.1100C: An uncorrectable error has been detected on processor [arg1]. Uncorrectable processor
error detected
An uncorrectable error has been detected on processor [arg1]. Uncorrectable processor error detected
Severity: Error
User Response:
Complete the following steps:
1. Check the Lenovo support site for an applicable service bulletin or firmware update that applies to
this error.
2. (Trained service technician only) If there are multiple Processor’s, swap Processor’s to move affected
Processor to another Processor socket and retry. If problem follows the affected Processor, or this is
a single Processor system, replace the Processor.
3. (Trained Service technician only) Inspect Processor socket on each Processor removal and replace
system board first if damaged or mis-aligned pins are found. Replace the system board.
• S.2011001: An Uncorrected PCIe Error has Occurred at Bus [arg1] Device [arg2] Function [arg3].
The Vendor ID for the device is [arg4] and the Device ID is [arg5]. PCI SERR Detected
An Uncorrected PCIe Error has Occurred at Bus [arg1] Device [arg2] Function [arg3]. The Vendor ID for the
device is [arg4] and the Device ID is [arg5]. PCI SERR Detected
Severity: Error
User Response:
Complete the following steps:
1. Check Lenovo support site for an applicable device driver, firmware update, version of service
information for this product or other information that applies to this error. Load new device driver and
any required firmware updates.
2. If this node and/or any attached cables were recently installed, moved, serviced or upgraded, a.
Reseat Adapter and any attached cables. b. Reload Device Driver c. If device is not recognized,
reconfiguring slot to Gen1 or Gen2 may be required. Gen1/Gen2 settings can be configured via F1
Setup -> System Settings -> Devices and I/O Ports -> PCIe Gen1/Gen2/Gen3 Speed Selection, or the
ToolsCenter Suite CLI Utility.
3. If problem persists, then remove Adapter Card. If system reboots successfully without the adapter,
replace that card.
4. (Trained Service technician only) Replace the system board.
5. (Trained Service technician only) Replace the processor.
• S.2018001: An Uncorrected PCIe Error has Occurred at Bus [arg1] Device [arg2] Function [arg3].
The Vendor ID for the device is [arg4] and the Device ID is [arg5]. PCIe Uncorrected Error Detected
An Uncorrected PCIe Error has Occurred at Bus [arg1] Device [arg2] Function [arg3]. The Vendor ID for the
device is [arg4] and the Device ID is [arg5]. PCIe Uncorrected Error Detected
Severity: Error

810 Lenovo System x3550 M5 Installation and Service Guide

 User Response:
Complete the following steps:
1. Check Lenovo support site for an applicable device driver, firmware update, version of service
information for this product or other information that applies to this error. Load new device driver and
any required firmware updates.
2. If this node and/or any attached cables were recently installed, moved, serviced or upgraded, a.
Reseat Adapter and any attached cables. b. Reload Device Driver c. If device is not recognized,
reconfiguring slot to Gen1 or Gen2 may be required. Gen1/Gen2 settings can be configured via F1
Setup -> System Settings -> Devices and I/O Ports -> PCIe Gen1/Gen2/Gen3 Speed Selection, or the
ToolsCenter Suite CLI Utility.
3. If problem persists, then remove Adapter Card. If system reboots successfully without the adapter,
replace that card.
4. (Trained Service technician only) Replace the system board.
5. (Trained Service technician only) Replace the processor.
• S.3020007: A firmware fault has been detected in the UEFI image. Internal UEFI Firmware Fault
Detected, System halted
A firmware fault has been detected in the UEFI image. Internal UEFI Firmware Fault Detected, System
halted
Severity: Error
User Response:
Complete the following steps:
1. Check the Lenovo support site for an applicable service bulletin or firmware update that applies to
this error.
2. Update the UEFI image.
3. (Trained service technician only) Replace the system board.
• S.3028002: Boot permission timeout detected. Boot Permission Negotiation Timeout
Boot permission timeout detected. Boot Permission Negotiation Timeout
Severity: Error
User Response:
Complete the following steps:
1. Check CMM/IMM logs for communication errors and resolve.
2. Reseat the system
3. If problem persists contact support
• S.3030007: A firmware fault has been detected in the UEFI image. Internal UEFI Firmware Fault
Detected, System halted
A firmware fault has been detected in the UEFI image. Internal UEFI Firmware Fault Detected, System
halted
Severity: Error
User Response:
Complete the following steps:
1. Check Lenovo support site for an applicable service bulletin or firmware update that applies to this
error.
2. Update the UEFI image.

Appendix B. UEFI/POST diagnostic codes 811

 3. Replace the system board.
• S.3040007: A firmware fault has been detected in the UEFI image. Internal UEFI Firmware Fault
Detected, System halted
A firmware fault has been detected in the UEFI image. Internal UEFI Firmware Fault Detected, System
halted
Severity: Error
User Response:
Complete the following steps:
1. Check Lenovo support site for an applicable service bulletin or firmware update that applies to this
error.
2. Update the UEFI image.
3. Replace the system board.
• S.3050007: A firmware fault has been detected in the UEFI image. Internal UEFI Firmware Fault
Detected, System halted
A firmware fault has been detected in the UEFI image. Internal UEFI Firmware Fault Detected, System
halted
Severity: Error
User Response:
Complete the following steps:
1. Check Lenovo support site for an applicable service bulletin or firmware update that applies to this
error.
2. Update the UEFI image.
3. Replace the system board.
• S.3058004: A Three Strike boot failure has occurred. The system has booted with default UEFI
settings. POST failure has occurred! System booted with default settings.
A Three Strike boot failure has occurred. The system has booted with default UEFI settings. POST failure
has occurred! System booted with default settings.
Severity: Error
User Response:
Complete the following steps:
1. This event resets UEFI to the default settings for the next boot. If successful, the Setup Utility is
displayed. The original UEFI settings are still present.
2. If you did not intentionally trigger the reboots, check logs for probable cause.
3. Undo recent system changes (settings or devices added). If there were no recent system changes,
remove all options, and then remove the CMOS battery for 30 seconds to clear CMOS contents.
Verify that the system boots. Then, re-install the options one at a time to locate the problem.
4. Check the Lenovo support site for an applicable service bulletin or firmware update that applies to
this error.
5. Update the UEFI firmware.
6. Remove and re-install CMOS battery for 30 seconds to clear CMOS contents.
7. (Trained service technician only) Replace the system board.
• S.3060007: A firmware fault has been detected in the UEFI image. Internal UEFI Firmware Fault
Detected, System halted

812 Lenovo System x3550 M5 Installation and Service Guide

 A firmware fault has been detected in the UEFI image. Internal UEFI Firmware Fault Detected, System
halted
Severity: Error
User Response:
Complete the following steps:
1. Check Lenovo support site for an applicable service bulletin or firmware update that applies to this
error.
2. Update the UEFI image.
3. Replace the system board.
• S.3070007: A firmware fault has been detected in the UEFI image. Internal UEFI Firmware Fault
Detected, System halted
A firmware fault has been detected in the UEFI image. Internal UEFI Firmware Fault Detected, System
halted
Severity: Error
User Response:
Complete the following steps:
1. Check Lenovo support site for an applicable service bulletin or firmware update that applies to this
error.
2. Update the UEFI image.
3. Replace the system board.
• S.3108007: The default system settings have been restored. System Configuration Restored to
Defaults
The default system settings have been restored. System Configuration Restored to Defaults
Severity: Error
User Response:
Complete the following steps:
1. Check Lenovo support site for an applicable service bulletin or firmware update that applies to this
error.
• S.3818004: The CRTM flash driver could not successfully flash the staging area. A failure occurred.
CRTM Update Failed
The CRTM flash driver could not successfully flash the staging area. A failure occurred. CRTM Update
Failed
Severity: Error
User Response:
Complete the following steps:
1. Continue booting the system. If the system does not reset, manually reset the system.
2. If the error is not reported on the subsequent boot, no additional recovery action is required.
3. If the error persists, continue booting system and update the UEFI image.
4. (Trained service technician only) Replace the system board.
• S.3818007: The firmware image capsules for both flash banks could not be verified. CRTM image
capsule could not be verified

Appendix B. UEFI/POST diagnostic codes 813

 The firmware image capsules for both flash banks could not be verified. CRTM image capsule could not
be verified
Severity: Error
User Response:
Complete the following steps:
1. If system failed to boot successfully, DC cycle system.
2. If system boots to F1 setup, update the UEFI image and reset bank to primary (if required). If the
system boots without error, recovery is complete and no additional action is required.
3. If system fails to boot, or if the firmware update attempt fails, (trained service technician only) replace
the system board.
• S.51003: An uncorrectable memory error was detected in DIMM slot [arg1] on rank [arg2]. An
uncorrectable memory error was detected on processor [arg3] channel [arg4]. The failing DIMM
within the channel could not be determined. An uncorrectable memory error has been detected.
Fatal Memory Error Occurred
An uncorrectable memory error was detected in DIMM slot [arg1] on rank [arg2]. An uncorrectable
memory error was detected on processor [arg3] channel [arg4]. The failing DIMM within the channel could
not be determined. An uncorrectable memory error has been detected. Fatal Memory Error Occurred
Severity: Error
User Response:
Complete the following steps:
1. Check Lenovo support site for an applicable service bulletin or firmware update that applies to this
memory error.
2. If the node has recently been installed, moved, serviced, or upgraded, verify that the DIMM is
properly seated and visually verify that there is no foreign material in any DIMM connector on that
memory channel. If either of these conditions is found, correct and retry with the same DIMM. (Note:
Event Log may contain a recent 580A4 event denoting detected change in DIMM population that
could be related to this problem.)
3. If no problem is observed on the DIMM connectors and the problem persists, replace the DIMM
identified by LightPath and/or event log entry.
4. If problem re-occurs on the same DIMM connector, swap the other DIMMs on the same memory
channel across channels one at a time to a different memory channel or Processor. (check service
information for this product/Install guide for population requirements for sparing/paring modes). If
problem follows a moved DIMM to a different memory channel, replace that DIMM.
5. (Trained service technician only) Remove affected Processor and inspect Processor socket pins for
damaged or mis-aligned pins. If damage is found, or this is an upgrade Processor, replace the system
board. If there are multiple Processor’s, swap Processor’s to move affected Processor to another
Processor socket and retry. If problem follows the affected Processor (or there is only one Processor),
replace the affected Processor.
6. (Trained technician only)If problem stays with the original DIMM connector, re-inspect DIMM
connector for foreign material and remove, if found. If connector is damaged, replace system board
• S.51006: A memory mismatch has been detected. Please verify that the memory configuration is
valid. One or More Mismatched DIMMs Detected
A memory mismatch has been detected. Please verify that the memory configuration is valid. One or More
Mismatched DIMMs Detected
Severity: Error
User Response:

814 Lenovo System x3550 M5 Installation and Service Guide

 Complete the following steps:
1. Could follow an uncorrectable memory error or failed memory test. Check the log and service that
event first. DIMMs disabled by other errors or actions could cause this event.
2. Verify that the DIMMs are installed in the correct population sequence.
3. Disable memory mirroring and sparing. If this action eliminates the mismatch, check the Lenovo
Support site for information related to this problem.
4. Update UEFI firmware.
5. Replace the DIMM.
6. Replace the processor.
• S.51009: No system memory has been detected. No Memory Detected
No system memory has been detected. No Memory Detected
Severity: Error
User Response:
Complete the following steps:
1. If any memory errors are logged other than this one, take actions indicated for those codes first.
2. If no other memory diagnostic codes appear in the logs, verify that all DIMM connectors are enabled
using the Setup utility or the ToolsCenter Suite CLI.
3. If the problem remains, shut down and remove node from chassis and physically verify that one or
more DIMMs are installed and that all DIMMs are installed in the correct population sequence.
4. If DIMMs are present and properly installed, check for any lit DIMM-connector LEDs, and if found,
reseat those DIMMs.
5. Reinstall node in chassis, power on node, then check logs for memory diagnostic codes.
6. (Trained technician only) If the problem remains, replace the processor.
7. (Trained technician only) If the problem remains, replace the system board.
• S.58008: A DIMM has failed the POST memory test. DIMM Failed Memory Test
A DIMM has failed the POST memory test. DIMM Failed Memory Test
Severity: Error
User Response:
Complete the following steps:
1. You must AC-cycle the system to re-enable the affected DIMM connector or re-enable manually
using the Setup utility.
2. If the compute node has been recently installed, serviced, moved, or upgraded, check to ensure that
DIMMs are firmly seated and that no foreign material can be seen in the DIMM connector. If either
condition is observed, correct and retry with the same DIMM. (Note: The event Log might contain a
recent 00580A4 event denoting detected change in DIMM population that could be related to this
problem.)
3. If problem persists, replace the DIMM identified by LightPath and/or event log entry.
4. If problem recurs on the same DIMM connector, swap the other DIMMs on the same memory
channel across channels one at a time to a different memory channel or processor. If problem follows
a moved DIMM to a different memory channel, replace that DIMM.
5. Check the Lenovo support site for an applicable service bulletin or firmware update that applies to
this memory error.

Appendix B. UEFI/POST diagnostic codes 815

 6. (Trained service technician only) Remove affected Processor and inspect Processor socket pins for
damaged or mis-aligned pins. If damage is found, or this is an upgrade Processor, replace the system
board. If there are multiple Processor’s, swap Processor’s to move affected Processor to another
Processor socket and retry. If problem follows the affected Processor (or there is only one Processor),
replace the affected Processor.
7. If problem stays with the original DIMM connector, re-inspect DIMM connector for foreign material
and remove, if found. If connector is damaged, replace system board
• S.68005: An error has been detected by the the IIO core logic on Bus [arg1]. The Global Fatal Error
Status register contains [arg2]. The Global Non-Fatal Error Status register contains [arg3]. Please
check error logs for the presence of additional downstream device error data. Critical IOH-PCI
Error
An error has been detected by the the IIO core logic on Bus [arg1]. The Global Fatal Error Status register
contains [arg2]. The Global Non-Fatal Error Status register contains [arg3]. Please check error logs for the
presence of additional downstream device error data. Critical IOH-PCI Error
Severity: Error
User Response:
Complete the following steps:
1. Check the log for a separate error related to an associated PCIe device and resolve that error.
2. Check the Lenovo support site for an applicable service bulletin or firmware update for the system or
adapter that applies to this error.
3. Replace the I/O device or PCIe adapter
4. (Trained technician only)Replace the system board reported in the error.
• S.680B8: Internal QPI Link Failure Detected. Internal QPI Link Failure Detected
Internal QPI Link Failure Detected. Internal QPI Link Failure Detected
Severity: Error
User Response:
Complete the following steps:
1. Check the Lenovo support site for an applicable service bulletin or firmware update that applies to
this error.
2. Inspect the processor socket for foreign debris or damage. If debris is found, remove the debris.
3. (Trained technician only)If error recurs, or socket damage is found, replace the system board
4. (Trained Service Technician Only) Replace the processor.
• S.680B9: External QPI Link Failure Detected. External QPI Link Failure Detected
External QPI Link Failure Detected. External QPI Link Failure Detected
Severity: Error
User Response:
Complete the following steps:
1. Check the Lenovo support site for an applicable service bulletin or firmware update that applies to
this error.
2. Inspect the processor socket for foreign debris or damage. If debris is found, remove the debris.
3. (Trained technician only)If error recurs, or socket damage is found, replace the system board
• W.11004: A processor within the system has failed the BIST. Processor Self Test Failure Detected

816 Lenovo System x3550 M5 Installation and Service Guide

 A processor within the system has failed the BIST. Processor Self Test Failure Detected
Severity: Error
User Response:
Complete the following steps:
1. If the processor or firmware was just updated, check the Lenovo support site for an applicable
service bulletin or firmware update that applies to this processor error.
2. (Trained service technician only) If there are multiple Processor’s, swap Processor’s to move affected
Processor to another Processor socket and retry. If problem follows the affected Processor, or this is
a single Processor processor. Inspect the processor socket on each processor removal and replace
system board first if the processor socket is damaged or mis-aligned pins are found.
3. (Trained Service technician only) Inspect Processor socket on each Processor removal and replace
system board first if damaged or mis-aligned pins are found. Replace the system board.
• W.3048006: UEFI has booted from the backup flash bank due to an Automatic Boot Recovery (ABR)
event. Automated Boot Recovery, Booting Backup UEFI Image
UEFI has booted from the backup flash bank due to an Automatic Boot Recovery (ABR) event. Automated
Boot Recovery, Booting Backup UEFI Image
Severity: Warning
User Response:
Complete the following steps:
1. Check the Lenovo support site for an applicable service bulletin or firmware update that applies to
this error.
2. Update the primary UEFI image.
3. Replace the system board.
• W.305000A: An invalid date and time have been detected. RTC Date and Time Incorrect
An invalid date and time have been detected. RTC Date and Time Incorrect
Severity: Warning
User Response:
Complete the following steps:
1. Check IMM/chassis event log. This event should immediately precede 0068002 error. Resolve that
event or any other battery related errors.
2. Use F1 Setup to reset date and time. If problem returns after a system reset, replace CMOS battery.
3. If problem persists then check Lenovo support site for an applicable service bulletin or firmware
update that applies to this error.
4. (Trained service technician only) Replace the system board.
• W.3058009: DRIVER HEALTH PROTOCOL: Missing Configuration. Requires Change Settings From
F1. DRIVER HEALTH PROTOCOL: Missing Configuration. Requires Change Settings From F1
DRIVER HEALTH PROTOCOL: Missing Configuration. Requires Change Settings From F1. DRIVER
HEALTH PROTOCOL: Missing Configuration. Requires Change Settings From F1
Severity: Warning
User Response:
Complete the following steps:

Appendix B. UEFI/POST diagnostic codes 817

 1. Go to F1 Setup > System Settings > Settings > Driver Health Status List and find a driver/controller
reporting Configuration Required status.
2. Search for the driver menu from System Settings and change settings appropriately.
3. Save settings and restart system.
• W.305800A: DRIVER HEALTH PROTOCOL: Reports 'Failed' Status Controller. DRIVER HEALTH
PROTOCOL: Reports 'Failed' Status Controller
DRIVER HEALTH PROTOCOL: Reports 'Failed' Status Controller. DRIVER HEALTH PROTOCOL: Reports
'Failed' Status Controller
Severity: Warning
User Response:
Complete the following steps:
1. Reboot the system.
2. If problem persists, switch to backup UEFI or update the current UEFI image.
3. Replace the system board.
• W.305800B: DRIVER HEALTH PROTOCOL: Reports 'Reboot' Required Controller. DRIVER HEALTH
PROTOCOL: Reports 'Reboot' Required Controller
DRIVER HEALTH PROTOCOL: Reports 'Reboot' Required Controller. DRIVER HEALTH PROTOCOL:
Reports 'Reboot' Required Controller
Severity: Warning
User Response:
Complete the following steps:
1. No action required. The system will reboot at the end of POST.
2. If the problem persists, switch to the backup UEFI image or update the current UEFI image.
3. Replace the system board.
• W.305800C: DRIVER HEALTH PROTOCOL: Reports 'System Shutdown' Required Controller.
DRIVER HEALTH PROTOCOL: Reports 'System Shutdown' Required Controller
DRIVER HEALTH PROTOCOL: Reports 'System Shutdown' Required Controller. DRIVER HEALTH
PROTOCOL: Reports 'System Shutdown' Required Controller
Severity: Warning
User Response:
Complete the following steps:
1. No action required. The system will reboot at the end of POST.
2. If the problem persists, switch to the backup UEFI image or update the current UEFI image.
3. Replace the system board.
• W.305800D: DRIVER HEALTH PROTOCOL: Disconnect Controller Failed. Requires 'Reboot'.
DRIVER HEALTH PROTOCOL: Disconnect Controller Failed. Requires 'Reboot'
DRIVER HEALTH PROTOCOL: Disconnect Controller Failed. Requires 'Reboot'. DRIVER HEALTH
PROTOCOL: Disconnect Controller Failed. Requires 'Reboot'
Severity: Warning
User Response:
Complete the following steps:

818 Lenovo System x3550 M5 Installation and Service Guide

 1. No action required. The system will reboot at the end of POST.
2. If the problem persists, switch to the backup UEFI image or update the current UEFI image.
3. Replace the system board.
• W.305800E: DRIVER HEALTH PROTOCOL: Reports Invalid Health Status Driver. DRIVER HEALTH
PROTOCOL: Reports Invalid Health Status Driver
DRIVER HEALTH PROTOCOL: Reports Invalid Health Status Driver. DRIVER HEALTH PROTOCOL:
Reports Invalid Health Status Driver
Severity: Warning
User Response:
Complete the following steps:
1. No action required. The system will reboot at the end of POST.
2. If the problem persists, switch to the backup UEFI image or update the current UEFI image.
3. Replace the system board.
• W.3808000: An IMM communication failure has occurred. IMM Communication Failure
An IMM communication failure has occurred. IMM Communication Failure
Severity: Warning
User Response:
Complete the following steps:
1. Reset the IMM from the CMM.
2. Use the CMM to remove auxiliary power from the compute node. This will reboot the compute node.
3. Check the Lenovo support site for an applicable service bulletin or firmware update that applies to
this error.
4. Update the UEFI Firmware.
5. (Trained service technician only) Replace the system board.
• W.3808002: An error occurred while saving UEFI settings to the IMM. Error Updating System
Configuration to IMM
An error occurred while saving UEFI settings to the IMM. Error Updating System Configuration to IMM
Severity: Warning
User Response:
Complete the following steps:
1. Use the Setup Utility to verify and save the settings (which will recover the settings).
2. Reset the IMM from the CMM.
3. Use CMM to remove auxiliary power from the compute node. This will reboot the compute node.
4. Check the Lenovo support site for an applicable service bulletin or firmware update that applies to
this error.
5. Update the IMM Firmware.
6. Use CMOS clear jumper to clear CMOS
7. (Trained service technician only) Replace the system board.
• W.3808003: Unable to retrieve the system configuration from the IMM. Error Retrieving System
Configuration from IMM

Appendix B. UEFI/POST diagnostic codes 819

 Unable to retrieve the system configuration from the IMM. Error Retrieving System Configuration from
IMM
Severity: Warning
User Response:
Complete the following steps:
1. Use the Setup Utility to verify and save the settings (which will recover the settings).
2. Reset the IMM from the CMM.
3. Use CMM to remove auxiliary power from the compute node. This will reboot the compute node.
4. Check the Lenovo support site for an applicable service bulletin or firmware update that applies to
this error.
5. Update the IMM Firmware.
6. Use CMOS clear jumper to clear CMOS
7. (Trained service technician only) Replace the system board.
• W.3818005: The CRTM flash driver could not successfully flash the staging area. The update was
aborted CRTM Update Aborted
The CRTM flash driver could not successfully flash the staging area. The update was aborted CRTM
Update Aborted
Severity: Warning
User Response:
Complete the following steps:
1. Continue booting the system. If system does not reset, manually reset the system.
2. If the error is not reported on the subsequent boot, no additional recovery action is required.
3. If the event persists, continue booting system and update the UEFI image.
4. (Trained service technician only) Replace the system board.
• W.381800D: TPM physical presence is in asserted state
TPM physical presence is in asserted state
Severity: Warning
User Response:
Complete the following steps:
1. Complete any administrative tasks requiring the TPM physical presence switch to be in the "ON"
position.
2. Restore the physical presence switch to the "OFF" position and reboot the system.
3. Replace the system board.
• W.3868001: IFM: Reset loop avoided - Multiple resets not allowed. IFM: Reset loop avoided -
Multiple resets not allowed
IFM: Reset loop avoided - Multiple resets not allowed. IFM: Reset loop avoided - Multiple resets not
allowed
Severity: Warning
User Response:
Complete the following steps:
1. Update all firmware (including adapter firmware) to the latest levels.

820 Lenovo System x3550 M5 Installation and Service Guide

 2. If problem persists escalate to the next level of support.
• W.3868002: IFM: Error communicating with the IMM - IFM may not be deployed correctly. IFM:
Error communicating with the IMM - IFM may not be deployed correctly
IFM: Error communicating with the IMM - IFM may not be deployed correctly. IFM: Error communicating
with the IMM - IFM may not be deployed correctly
Severity: Error
User Response:
Complete the following steps:
1. Update all firmware (including adapter firmware) to the latest levels.
2. If problem persists escalate to the next level of support.
• W.3938002: A boot configuration error has been detected. Boot Configuration Error
A boot configuration error has been detected. Boot Configuration Error
Severity: Warning
User Response:
Complete the following steps:
1. F1 Setup -> Save Settings.
2. Retry OOB configuration update.
• W.50001: A DIMM has been disabled due to an error detected during POST. DIMM Disabled
A DIMM has been disabled due to an error detected during POST. DIMM Disabled
Severity: Info
User Response:
Complete the following steps:
1. If the DIMM was disabled because of a memory fault, follow the procedure for that event.
2. If no memory fault is recorded in the logs and no DIMM connector error LEDs are lit, re-enable the
DIMM through the Setup utility or the ToolsCenter Suite CLI.
3. If the problem persists, Power cycle the compute node from the management console.
4. Reset the IMM to default settings.
5. Reset UEFI to default settings.
6. Update IMM and UEFI firmware.
7. Swap/reseat the DIMM from the disabled slot with a matching DIMM. If the slot remains disabled,
(trained technician only) replace system board
• W.58001: The PFA Threshold limit (correctable error logging limit) has been exceeded on DIMM
number [arg1] at address [arg2]. MC5 Status contains [arg3] and MC5 Misc contains [arg4]. DIMM
PFA Threshold Exceeded
The PFA Threshold limit (correctable error logging limit) has been exceeded on DIMM number [arg1] at
address [arg2]. MC5 Status contains [arg3] and MC5 Misc contains [arg4]. DIMM PFA Threshold
Exceeded
Severity: Error
User Response:
Complete the following steps:

Appendix B. UEFI/POST diagnostic codes 821

 1. If the compute node has recently been installed, moved, serviced, or upgraded, verify that the DIMM
is properly seated and visually verify that there is no foreign material in any DIMM connector on that
memory channel. If either of these conditions is found, correct and retry with the same DIMM. (Note:
The event Log might contain a recent 580A4 event denoting detected change in DIMM population
that could be related to this problem.)
2. Check the Lenovo support site for an applicable firmware update that applies to this memory error.
The release notes will list the known problems the update addresses.
3. If the previous steps do not resolve the problem, at the next maintenance opportunity, swap the
DIMMs on the same memory channel one at a time to a different memory channel or Processor.
(check service information for this product/Install guide for population requirements for sparing/
paring modes). If PFA follows a moved DIMM to any DIMM connector on the different memory
channel, replace the moved DIMM.
4. If no problem is observed on the DIMM connectors and the problem persists, replace the DIMM
identified by LightPath and/or event log entry.
5. If problem re-occurs on the same DIMM connector, swap the other DIMMs on the same memory
channel across channels one at a time to a different memory channel or Processor. (check service
information for this product/Install guide for population requirements for sparing/paring modes). If
problem follows a moved DIMM to a different memory channel, replace that DIMM.
6. (Trained service technician only) Remove affected Processor and inspect Processor socket pins for
damaged or mis-aligned pins. If damage is found, or this is an upgrade Processor, replace the system
board. If there are multiple Processor’s, swap Processor’s to move affected Processor to another
Processor socket and retry. If problem follows the affected Processor (or there is only one Processor),
replace the affected Processor.
7. (Trained technician only)If problem stays with the original DIMM connector, re-inspect DIMM
connector for foreign material and remove, if found. If connector is damaged, replace system board
• W.58007: Invalid memory configuration (Unsupported DIMM Population) detected. Please verify
memory configuration is valid. Unsupported DIMM Population
Invalid memory configuration (Unsupported DIMM Population) detected. Please verify memory
configuration is valid. Unsupported DIMM Population
Severity: Error
User Response:
Complete the following steps:
1. Ensure that the DIMM connectors are populated according to the guidelines in the service
information for this product.
2. Ensure all DIMMs are enabled in the uEFI setup menu.
3. If a DIMM connector error LED is lit, resolve the failure.
• W.580A1: Invalid memory configuration for Mirror Mode. Please correct memory configuration.
Unsupported DIMM Population for Mirror Mode
Invalid memory configuration for Mirror Mode. Please correct memory configuration. Unsupported DIMM
Population for Mirror Mode
Severity: Error
User Response:
Complete the following steps:
1. If a DIMM connector error LED is lit, resolve the failure.
2. Make sure that the DIMM connectors are correctly populated for mirroring mode.

822 Lenovo System x3550 M5 Installation and Service Guide

• W.580A2: Invalid memory configuration for Sparing Mode. Please correct memory configuration.
Unsupported DIMM Population for Spare Mode
Invalid memory configuration for Sparing Mode. Please correct memory configuration. Unsupported
DIMM Population for Spare Mode
Severity: Error
User Response:
Complete the following steps:
1. If a DIMM connector error LED is lit, resolve the failure.
2. Make sure that the DIMM connectors are correctly populated for sparing mode, according to the
service information for this product.
• W.68002: A CMOS battery error has been detected CMOS Battery Fault
A CMOS battery error has been detected CMOS Battery Fault
Severity: Error
User Response:
Complete the following steps:
1. If the system was recently installed, moved, or serviced, make sure the battery is properly seated.
2. Check the Lenovo support site for an applicable service bulletin or firmware update that applies to
this error.
3. Replace the CMOS battery.
4. (Trained technician only)Replace the system board

Appendix B. UEFI/POST diagnostic codes 823

824 Lenovo System x3550 M5 Installation and Service Guide
Appendix C. DSA diagnostic test results
After running the DSA diagnostic tests, use this information to resolve any issues that were found.

DSA Broadcom network test results

The following messages can result when you run the Broadcom network test.

Test results for the DSA Broadcom network test

The following messages can result when you run the DSA Broadcom network test.

• 405-000-000 : BRCM:TestControlRegisters Test Passed

The test passed.

Recoverable
No
Severity
Event
Serviceable
No
Automatically notify support
No
Related links
– Lenovo Support website
– Latest level of DSA
• 405-001-000 : BRCM:TestMIIRegisters Test Passed
The test passed.

Recoverable
No
Severity
Event
Serviceable
No
Automatically notify support
No
Related links
– Lenovo Support website
– Latest level of DSA
• 405-002-000 : BRCM:TestEEPROM Test Passed
The test passed.

Recoverable
No
Severity

© Copyright Lenovo 2015, 2020 825

 Event
Serviceable
No
Automatically notify support
No
Related links
– Lenovo Support website
– Latest level of DSA
• 405-003-000 : BRCM:TestInternalMemory Test Passed
The test passed.

Recoverable
No
Severity
Event
Serviceable
No
Automatically notify support
No
Related links
– Lenovo Support website
– Latest level of DSA
• 405-004-000 : BRCM:TestInterrupt Test Passed
The test passed.

Recoverable
No
Severity
Event
Serviceable
No
Automatically notify support
No
Related links
– Lenovo Support website
– Latest level of DSA
• 405-005-000 : BRCM:TestLoopbackMAC Test Passed
The test passed.

Recoverable
No
Severity
Event
Serviceable
No
Automatically notify support

826 Lenovo System x3550 M5 Installation and Service Guide

 No
Related links
– Lenovo Support website
– Latest level of DSA
• 405-006-000 : BRCM:TestLoopbackPhysical Test Passed
The test passed.

Recoverable
No
Severity
Event
Serviceable
No
Automatically notify support
No
Related links
– Lenovo Support website
– Latest level of DSA
• 405-007-000 : BRCM:TestLEDs Test Passed
The test passed.

Recoverable
No
Severity
Event
Serviceable
No
Automatically notify support
No
Related links
– Lenovo Support website
– Latest level of DSA
• 405-800-000 : BRCM:TestControlRegisters Test Aborted
The control registers test was canceled.

Recoverable
No
Severity
Warning
Serviceable
No
Automatically notify support
No
Related links
– Lenovo Support website
– Latest level of DSA
• 405-801-000 : BRCM:TestMIIRegisters Test Aborted

Appendix C. DSA diagnostic test results 827

 The MII register test was canceled.

Recoverable
No
Severity
Warning
Serviceable
No
Automatically notify support
No
Related links
– Lenovo Support website
– Latest level of DSA
• 405-802-000 : BRCM:TestEEPROM Test Aborted
The EEPROM test was canceled.

Recoverable
No
Severity
Warning
Serviceable
No
Automatically notify support
No
Related links
– Lenovo Support website
– Latest level of DSA
• 405-803-000 : BRCM:TestInternalMemory Test Aborted
The internal memory test was canceled.

Recoverable
No
Severity
Warning
Serviceable
No
Automatically notify support
No
Related links
– Lenovo Support website
– Latest level of DSA
• 405-804-000 : BRCM:TestInterrupt Test Aborted
The interrupt test was canceled.

Recoverable
No
Severity

828 Lenovo System x3550 M5 Installation and Service Guide

 Warning
Serviceable
No
Automatically notify support
No
Related links
– Lenovo Support website
– Latest level of DSA
• 405-805-000 : BRCM:TestLoopbackMAC Test Aborted
Loopback testing at the MAC layer was canceled.

Recoverable
No
Severity
Warning
Serviceable
No
Automatically notify support
No
Related links
– Lenovo Support website
– Latest level of DSA
• 405-806-000 : BRCM:TestLoopbackPhysical Test Aborted
Loopback testing at the physical layer was canceled.

Recoverable
No
Severity
Warning
Serviceable
No
Automatically notify support
No
Related links
– Lenovo Support website
– Latest level of DSA
• 405-807-000 : BRCM:TestLEDs Test Aborted
Verification of status LEDs was canceled.

Recoverable
No
Severity
Warning
Serviceable
No
Automatically notify support

Appendix C. DSA diagnostic test results 829

 No
Related links
– Lenovo Support website
– Latest level of DSA
• 405-900-000 : BRCM:TestControlRegisters Test Failed
A failure was detected while testing internal MAC registers

Recoverable
No
Severity
Error
Serviceable
Yes
Automatically notify support
No
User Response
Complete the following steps:
1. Check component firmware level and upgrade if necessary. The installed firmware level can be
found in the DSA Diagnostic Event Log within the Firmware/VPD section for this component.
2. Rerun the test.
3. If failure remains, refer to "Troubleshooting by symptom" in the system "Installation and Service
Guide" for the next corrective action.
Related links
– Lenovo Support website
– Latest level of DSA
• 405-901-000 : BRCM:TestMIIRegisters Test Failed
A failure was detected while testing internal PHY registers.

Recoverable
No
Severity
Error
Serviceable
Yes
Automatically notify support
No
User Response
Complete the following steps:
1. Check component firmware level and upgrade if necessary. The installed firmware level can be
found in the DSA Diagnostic Event Log within the Firmware/VPD section for this component.
2. Rerun the test.
3. If failure remains, refer to "Troubleshooting by symptom" in the system "Installation and Service
Guide" for the next corrective action.
Related links
– Lenovo Support website
– Latest level of DSA

830 Lenovo System x3550 M5 Installation and Service Guide

• 405-902-000 : BRCM:TestEEPROM Test Failed
A failure was detected while testing non-volatile RAM.

Recoverable
No
Severity
Error
Serviceable
Yes
Automatically notify support
No
User Response
Complete the following steps:
1. Check component firmware level and upgrade if necessary. The installed firmware level can be
found in the DSA Diagnostic Event Log within the Firmware/VPD section for this component.
2. Rerun the test.
3. If failure remains, refer to "Troubleshooting by symptom" in the system "Installation and Service
Guide" for the next corrective action.
Related links
– Lenovo Support website
– Latest level of DSA
• 405-903-000 : BRCM:TestInternalMemory Test Failed
A failure was detected while testing internal memory.

Recoverable
No
Severity
Error
Serviceable
Yes
Automatically notify support
No
User Response
Complete the following steps:
1. Check component firmware level and upgrade if necessary. The installed firmware level can be
found in the DSA Diagnostic Event Log within the Firmware/VPD section for this component.
2. Rerun the test.
3. If failure remains, refer to "Troubleshooting by symptom" in the system "Installation and Service
Guide" for the next corrective action.
Related links
– Lenovo Support website
– Latest level of DSA
• 405-904-000 : BRCM:TestInterrupt Test Failed
A failure was detected while testing interrupts.

Recoverable

Appendix C. DSA diagnostic test results 831

 No
Severity
Error
Serviceable
Yes
Automatically notify support
No
User Response
Complete the following steps:
1. Check component firmware level and upgrade if necessary. The installed firmware level can be
found in the DSA Diagnostic Event Log within the Firmware/VPD section for this component.
2. Rerun the test.
3. If failure remains, refer to "Troubleshooting by symptom" in the system "Installation and Service
Guide" for the next corrective action.
Related links
– Lenovo Support website
– Latest level of DSA
• 405-905-000 : BRCM:TestLoopbackMAC Test Failed
BRCM:TestLoopbackMAC Test Failed.

Recoverable
No
Severity
Error
Serviceable
Yes
Automatically notify support
No
User Response
Complete the following steps:
1. Check component firmware level and upgrade if necessary. The installed firmware level can be
found in the DSA Diagnostic Event Log within the Firmware/VPD section for this component.
2. Rerun the test.
3. If failure remains, refer to "Troubleshooting by symptom" in the system "Installation and Service
Guide" for the next corrective action.
Related links
– Lenovo Support website
– Latest level of DSA
• 405-906-000 : BRCM:TestLoopbackPhysical Test Failed
A failure was detected during the loopback test at the physical layer.

Recoverable
No
Severity
Error
Serviceable

832 Lenovo System x3550 M5 Installation and Service Guide

 Yes
Automatically notify support
No
User Response
Complete the following steps:
1. Check component firmware level and upgrade if necessary. The installed firmware level can be
found in the DSA Diagnostic Event Log within the Firmware/VPD section for this component.
2. Rerun the test.
3. If failure remains, refer to "Troubleshooting by symptom" in the system "Installation and Service
Guide" for the next corrective action.
Related links
– Lenovo Support website
– Latest level of DSA
• 405-907-000 : BRCM:TestLEDs Test Failed
A failure was detected while verifying operation of the status LEDs.

Recoverable
No
Severity
Error
Serviceable
Yes
Automatically notify support
No
User Response
Complete the following steps:
1. Check component firmware level and upgrade if necessary. The installed firmware level can be
found in the DSA Diagnostic Event Log within the Firmware/VPD section for this component.
2. Rerun the test.
3. If failure remains, refer to "Troubleshooting by symptom" in the system "Installation and Service
Guide" for the next corrective action.
Related links
– Lenovo Support website
– Latest level of DSA

DSA Brocade test results

The following messages can result when you run the Brocade test.

Test results for the DSA Brocade test

The following messages can result when you run the DSA Brocade test.

• 218-000-000 : Brocade:MemoryTest Passed

The test passed.

Recoverable
No

Appendix C. DSA diagnostic test results 833

 Severity
Event
Serviceable
No
Automatically notify support
No
Related links
– Lenovo Support website
– Latest level of DSA
• 218-001-000 : Brocade:ExternalLoopbackTest Passed
The test passed.

Recoverable
No
Severity
Event
Serviceable
No
Automatically notify support
No
Related links
– Lenovo Support website
– Latest level of DSA
• 218-002-000 : Brocade:SerdesLoopbackTest Passed
The test passed.

Recoverable
No
Severity
Event
Serviceable
No
Automatically notify support
No
Related links
– Lenovo Support website
– Latest level of DSA
• 218-003-000 : Brocade:PCILoopbackTest Passed
The test passed.

Recoverable
No
Severity
Event
Serviceable
No

834 Lenovo System x3550 M5 Installation and Service Guide

 Automatically notify support
No
Related links
– Lenovo Support website
– Latest level of DSA
• 218-004-000 : Brocade:ExternalEthLoopbackTest Passed
The test passed.

Recoverable
No
Severity
Event
Serviceable
No
Automatically notify support
No
Related links
– Lenovo Support website
– Latest level of DSA
• 218-005-000 : Brocade:SerdesEthLoopbackTest Passed
The test passed.

Recoverable
No
Severity
Event
Serviceable
No
Automatically notify support
No
Related links
– Lenovo Support website
– Latest level of DSA
• 218-006-000 : Brocade:InternalLoopbackTest Passed
The test passed.

Recoverable
No
Severity
Event
Serviceable
No
Automatically notify support
No
Related links
– Lenovo Support website
– Latest level of DSA

Appendix C. DSA diagnostic test results 835

• 218-800-000 : Brocade:MemoryTest Aborted
The test was canceled.

Recoverable
No
Severity
Warning
Serviceable
No
Automatically notify support
No
Related links
– Lenovo Support website
– Latest level of DSA
• 218-801-000 : Brocade:ExternalLoopbackTest Aborted
The test was canceled.

Recoverable
No
Severity
Warning
Serviceable
No
Automatically notify support
No
Related links
– Lenovo Support website
– Latest level of DSA
• 218-802-000 : Brocade:SerdesLoopbackTest Aborted
The test was canceled.

Recoverable
No
Severity
Warning
Serviceable
No
Automatically notify support
No
Related links
– Lenovo Support website
– Latest level of DSA
• 218-803-000 : Brocade:PCILoopbackTest Aborted
The test was canceled.

Recoverable
No

836 Lenovo System x3550 M5 Installation and Service Guide

 Severity
Warning
Serviceable
No
Automatically notify support
No
Related links
– Lenovo Support website
– Latest level of DSA
• 218-804-000 : Brocade:ExternalEthLoopbackTest Aborted
The test was canceled.

Recoverable
No
Severity
Warning
Serviceable
No
Automatically notify support
No
Related links
– Lenovo Support website
– Latest level of DSA
• 218-805-000 : Brocade:SerdesEthLoopbackTest Aborted
The test was canceled.

Recoverable
No
Severity
Warning
Serviceable
No
Automatically notify support
No
Related links
– Lenovo Support website
– Latest level of DSA
• 218-806-000 : Brocade:InternalLoopbackTest Aborted
The test was canceled.

Recoverable
No
Severity
Warning
Serviceable
No

Appendix C. DSA diagnostic test results 837

 Automatically notify support
No
Related links
– Lenovo Support website
– Latest level of DSA
• 218-900-000 : Brocade:MemoryTest Failed
A failure was detected while testing the adapter memory.

Recoverable
No
Severity
Error
Serviceable
Yes
Automatically notify support
No
User Response
Complete the following steps:
1. Rerun the test.
2. Verify whether the firmware is at proper level.
3. Rerun the test.
4. If the problem remains, contact your IBM technical-support representative.
Related links
– Lenovo Support website
– Latest level of DSA
• 218-901-000 : Brocade:ExternalLoopbackTest Failed
A failure was detected during the Loopback test.

Recoverable
No
Severity
Error
Serviceable
Yes
Automatically notify support
No
User Response
Complete the following steps:
1. Check cable connections.
2. Rerun the test.
3. Verify whether the firmware is at proper level.
4. Rerun the test.
5. If the problem remains, contact your IBM technical-support representative.
Related links
– Lenovo Support website

838 Lenovo System x3550 M5 Installation and Service Guide

 – Latest level of DSA
• 218-902-000 : Brocade:SerdesLoopbackTest Failed
A failure was detected during the Loopback test.

Recoverable
No
Severity
Error
Serviceable
Yes
Automatically notify support
No
User Response
Complete the following steps:
1. Rerun the test.
2. Verify whether the firmware is at proper level.
3. Rerun the test.
4. If the problem remains, contact your IBM technical-support representative.
Related links
– Lenovo Support website
– Latest level of DSA
• 218-903-000 : Brocade:PCILoopbackTest Failed
A failure was detected during the Loopback test.

Recoverable
No
Severity
Error
Serviceable
Yes
Automatically notify support
No
User Response
Complete the following steps:
1. Rerun the test.
2. Verify whether the firmware is at proper level.
3. Rerun the test.
4. If the problem remains, contact your IBM technical-support representative.
Related links
– Lenovo Support website
– Latest level of DSA
• 218-904-000 : Brocade:ExternalEthLoopbackTest Failed
A failure was detected during the Loopback test.

Recoverable

Appendix C. DSA diagnostic test results 839

 No
Severity
Error
Serviceable
Yes
Automatically notify support
No
User Response
Complete the following steps:
1. Check or replace SFP/cable.
2. Rerun the test.
3. Verify whether the firmware is at proper level.
4. Rerun the test.
5. If the problem remains, contact your IBM technical-support representative.
Related links
– Lenovo Support website
– Latest level of DSA
• 218-905-000 : Brocade:SerdesEthLoopbackTest Failed
A failure was detected during the Loopback test.

Recoverable
No
Severity
Error
Serviceable
Yes
Automatically notify support
No
User Response
Complete the following steps:
1. Rerun the test.
2. Verify whether the firmware is at proper level.
3. Rerun the test.
4. If the problem remains, contact your IBM technical-support representative.
Related links
– Lenovo Support website
– Latest level of DSA
• 218-906-000 : Brocade:InternalLoopbackTest Failed
A failure was detected during the Loopback test.

Recoverable
No
Severity
Error
Serviceable

840 Lenovo System x3550 M5 Installation and Service Guide

 Yes
Automatically notify support
No
User Response
Complete the following steps:
1. Rerun the test.
2. Verify whether the firmware is at proper level.
3. Rerun the test.
4. If the problem remains, contact your IBM technical-support representative.
Related links
– Lenovo Support website
– Latest level of DSA

DSA checkpoint panel test results

The following messages can result when you run the checkpoint panel test.

Test results for the DSA checkpoint panel test

The following messages can result when you run the DSA checkpoint panel test.

• 180-000-000 : Check-point Panel Test Passed

Check-point Panel Test Passed.

Recoverable
No
Severity
Event
Serviceable
No
Automatically notify support
No
Related links
– Lenovo Support website
– Latest level of DSA
• 180-801-000 : Check-point Panel Test Aborted
Check-point Panel Test Aborted. BMC is unable to verify that the operator information panel cable is
connected.

Recoverable
No
Severity
Warning
Serviceable
Yes
Automatically notify support
No

Appendix C. DSA diagnostic test results 841

 User Response
Complete the following steps:
1. Inspect and reseat operator information panel cable at both ends.
2. Verify that the Baseboard Management Controller (BMC) is working.
3. Run the test again.
4. If failure remains, refer to "Troubleshooting by symptom" in the system "Installation and Service
Guide" for the next corrective action.
Related links
– Lenovo Support website
– Latest level of DSA
• 180-901-000 : Check-point Panel Test Failed
Check-point Panel Test Failed. Operator reported incorrect display.

Recoverable
No
Severity
Error
Serviceable
Yes
Automatically notify support
No
User Response
Complete the following steps:
1. Check the operator information panel cabling for loose or broken connections at both ends or
damage to the cable.
2. Replace the information panel cable if damage is present.
3. Run the test again.
4. Replace the operator information panel assembly.
5. Run the test again.
6. If failure remains, refer to "Troubleshooting by symptom" in the system "Installation and Service
Guide" for the next corrective action.
Related links
– Lenovo Support website
– Latest level of DSA

DSA CPU stress test results

The following messages can result when you run the CPU stress test.

Test results for the DSA CPU stress test

The following messages can result when you run the DSA CPU stress test.

• 089-000-000 : CPU Stress Test Passed

CPU Stress Test Passed.

Recoverable

842 Lenovo System x3550 M5 Installation and Service Guide

 No
Severity
Event
Serviceable
No
Automatically notify support
No
Related links
– Lenovo Support website
– Latest level of DSA
• 089-801-000 : CPU Stress Test Aborted
CPU Stress Test Aborted. Internal Program Error.

Recoverable
No
Severity
Warning
Serviceable
Yes
Automatically notify support
No
User Response
Complete the following steps:
1. Turn off and restart the system.
2. Make sure that the DSA Diagnostic code is at the latest level.
3. Run the test again.
4. Check system firmware level and upgrade if necessary. The installed firmware level can be found
in the DSA Diagnostic Event Log within the Firmware/VPD section for this component. The latest
level firmware for this component can be found in reference to this system type at the IBM
Support website.
5. Run the test again.
6. If the system has stopped responding, turn off and restart the system and then run the test again.
7. If failure remains, refer to "Troubleshooting by symptom" in the system "Installation and Service
Guide" for the next corrective action.
Related links
– Lenovo Support website
– Latest level of DSA
• 089-802-000 : CPU Stress Test Aborted
CPU Stress Test Aborted. System resource unavailability error.

Recoverable
No
Severity
Warning
Serviceable
Yes

Appendix C. DSA diagnostic test results 843

 Automatically notify support
No
User Response
Complete the following steps:
1. Turn off and restart the system.
2. Make sure that the DSA Diagnostic code is at the latest level.
3. Run the test again.
4. Check system firmware level and upgrade if necessary. The installed firmware level can be found
in the DSA Diagnostic Event Log within the Firmware/VPD section for this component.
5. Run the test again.
6. If the system has stopped responding, turn off and restart the system and then run the test again.
7. If failure remains, refer to "Troubleshooting by symptom" in the system "Installation and Service
Guide" for the next corrective action.
Related links
– Lenovo Support website
– Latest level of DSA
• 089-803-000 : CPU Stress Test Aborted
CPU Stress Test Aborted. Memory size is insufficient to run the test. At least 1GB is required.

Recoverable
No
Severity
Warning
Serviceable
Yes
Automatically notify support
No
Related links
– Lenovo Support website
– Latest level of DSA
• 089-804-000 : CPU Stress Test Aborted
CPU Stress Test Aborted. User pressed Ctrl-C.

Recoverable
No
Severity
Warning
Serviceable
Yes
Automatically notify support
No
Related links
– Lenovo Support website
– Latest level of DSA
• 089-901-000 : CPU Stress Test Failed
CPU Stress Test Failed.

844 Lenovo System x3550 M5 Installation and Service Guide

 Recoverable
No
Severity
Error
Serviceable
Yes
Automatically notify support
No
User Response
Complete the following steps:
1. If the system has stopped responding, turn off and restart the system and then run the test again.
2. Make sure that the DSA Diagnostic code is at the latest level.
3. Run the test again.
4. Check system firmware level and upgrade if necessary. The installed firmware level can be found
in the DSA Diagnostic Event Log within the Firmware/VPD section for this component.
5. Run the test again.
6. If the system has stopped responding, turn off and restart the system and then run the test again.
7. If failure remains, refer to "Troubleshooting by symptom" in the system "Installation and Service
Guide" for the next corrective action.
Related links
– Lenovo Support website
– Latest level of DSA

DSA Emulex adapter test results

The following messages can result when you run the Emulex adapter test.

Test results for the DSA Emulex adapter test

The following messages can result when you run the DSA Emulex adapter test.

• 516-000-000 : ELXUCNA: NIC MAC LoopBackTest Passed

The test passed.

Recoverable
No
Severity
Event
Serviceable
No
Automatically notify support
No
Related links
– Lenovo Support website
– Latest level of DSA
• 516-001-000 : ELXUCNA: NIC PHY LoopBackTest Passed
The test passed.

Appendix C. DSA diagnostic test results 845

 Recoverable
No
Severity
Event
Serviceable
No
Automatically notify support
No
Related links
– Lenovo Support website
– Latest level of DSA
• 516-002-000 : ELXUCNA: ELXUCNA: NIC LED(Beacon)Test Passed
The test passed.

Recoverable
No
Severity
Event
Serviceable
No
Automatically notify support
No
Related links
– Lenovo Support website
– Latest level of DSA
• 516-800-000 : ELXUCNA: NIC MAC LoopBackTest Aborted
Loopback testing at the MAC layer was canceled.

Recoverable
No
Severity
Warning
Serviceable
No
Automatically notify support
No
Related links
– Lenovo Support website
– Latest level of DSA
• 516-801-000 : ELXUCNA: NIC PHY LoopBackTest Aborted
Loopback testing at the physical layer was canceled.

Recoverable
No
Severity
Warning

846 Lenovo System x3550 M5 Installation and Service Guide

 Serviceable
No
Automatically notify support
No
Related links
– Lenovo Support website
– Latest level of DSA
• 516-802-000 : ELXUCNA: ELXUCNA: NIC LED(Beacon)Test Aborted
Verification of status LEDs was canceled.

Recoverable
No
Severity
Warning
Serviceable
No
Automatically notify support
No
Related links
– Lenovo Support website
– Latest level of DSA
• 516-900-000 : ELXUCNA: NIC MAC LoopBackTest Failed
A failure was detected during the loopback test at the MAC layer.

Recoverable
No
Severity
Error
Serviceable
Yes
Automatically notify support
No
User Response
Complete the following steps:
1. Check component firmware level and upgrade if necessary. The installed firmware level can be
found in the DSA Diagnostic Event Log within the Firmware/VPD section for this component.
2. Rerun the test.
3. If failure remains, refer to "Troubleshooting by symptom" in the system "Installation and Service
Guide" for the next corrective action.
Related links
– Lenovo Support website
– Latest level of DSA
• 516-901-000 : ELXUCNA: NIC PHY LoopBackTest Failed
A failure was detected during the loopback test at the physical layer.

Recoverable
No

Appendix C. DSA diagnostic test results 847

 Severity
Error
Serviceable
Yes
Automatically notify support
No
User Response
Complete the following steps:
1. Check component firmware level and upgrade if necessary. The installed firmware level can be
found in the DSA Diagnostic Event Log within the Firmware/VPD section for this component.
2. Rerun the test.
3. If failure remains, refer to "Troubleshooting by symptom" in the system "Installation and Service
Guide" for the next corrective action.
Related links
– Lenovo Support website
– Latest level of DSA
• 516-902-000 : ELXUCNA: ELXUCNA: NIC LED(Beacon)Test Failed
A failure was detected while verifying operation of the status LEDs.

Recoverable
No
Severity
Error
Serviceable
Yes
Automatically notify support
No
User Response
Complete the following steps:
1. Check component firmware level and upgrade if necessary. The installed firmware level can be
found in the DSA Diagnostic Event Log within the Firmware/VPD section for this component.
2. Rerun the test.
3. If failure remains, refer to "Troubleshooting by symptom" in the system "Installation and Service
Guide" for the next corrective action.
Related links
– Lenovo Support website
– Latest level of DSA

DSA EXA port ping test results

The following messages can result when you run the EXA port ping test.

Test results for the DSA EXA port ping test

The following messages can result when you run the DSA EXA port ping test.

• 401-000-000 : EXA Port Ping Test Passed

848 Lenovo System x3550 M5 Installation and Service Guide

 EXA Port Ping Test Passed.

Recoverable
No
Severity
Event
Serviceable
No
Automatically notify support
No
Related links
– Lenovo Support website
– Latest level of DSA
• 401-801-000 : EXA Port Ping Test Aborted
EXA Port Ping Test Aborted. Unable to get device base address.

Recoverable
No
Severity
Warning
Serviceable
Yes
Automatically notify support
No
User Response
Complete the following steps:
1. Remove power cables, wait for 45 seconds, reconnect and rerun the test.
2. Make sure that the scalability cable connections are as per specification.
3. Make sure that DSA and BIOS/uEFI are at the latest level.
4. If the problem remains, contact your technical-service representative.
Related links
– Lenovo Support website
– Latest level of DSA
• 401-802-000 : EXA Port Ping Test Aborted
EXA Port Ping Test Aborted. Port connections may not be correct.

Recoverable
No
Severity
Warning
Serviceable
Yes
Automatically notify support
No
User Response
Complete the following steps:

Appendix C. DSA diagnostic test results 849

 1. Remove power cables, wait for 45 seconds, reconnect and rerun the test.
2. Make sure that the scalability cable connections are as per specification.
3. Make sure that DSA and BIOS/uEFI are at the latest level.
4. If the problem remains, contact your technical-service representative.
Related links
– Lenovo Support website
– Latest level of DSA
• 401-901-001 : EXA Port Ping Test Failed
EXA Port Ping Test Failed.

Recoverable
No
Severity
Error
Serviceable
Yes
Automatically notify support
No
User Response
Complete the following steps:
1. Remove power cables, wait for 45 seconds, reconnect and rerun the test.
2. Make sure that the scalability cable connections are as per specification.
3. Check scalability cables for loose connections.
4. Replace the scalability cable(s) for specified port(s).
5. If the problem remains, contact your technical-service representative.
Related links
– Lenovo Support website
– Latest level of DSA

DSA hard drive test results

The following messages can result when you run the hard drive test.

Test results for the DSA hard drive test

The following messages can result when you run the DSA hard drive test.

• 217-000-000 : HDD Test Passed

HDD Stress Test Passed.

Recoverable
No
Severity
Event
Serviceable
No

850 Lenovo System x3550 M5 Installation and Service Guide

 Automatically notify support
No
Related links
– Lenovo Support website
– Latest level of DSA
• 217-800-000 : HDD Test Aborted
HDD Test Aborted. The test was canceled.

Recoverable
No
Severity
Warning
Serviceable
Yes
Automatically notify support
No
User Response
Complete the following steps:
1. Check cable connections.
2. Rerun the test.
3. Verify that Hard drive supports self test and self test logging.
4. If the problem remains, contact your technical-support representative.
Related links
– Lenovo Support website
– Latest level of DSA
• 217-900-000 : HDD Test Failed
HDD Test Failed. The hard drive self-test detected a failure.

Recoverable
No
Severity
Error
Serviceable
Yes
Automatically notify support
No
User Response
Complete the following steps:
1. Check cable connections.
2. Rerun the test.
3. Verify the firmware is at the latest level.
4. Rerun the test.
5. If the problem remains, contact your technical-support representative.
Related links
– Lenovo Support website

Appendix C. DSA diagnostic test results 851

 – Latest level of DSA

DSA Intel network test results

The following messages can result when you run the Intel network test.

Test results for the DSA Intel network test

The following messages can result when you run the DSA Intel network test.

• 406-000-000 : IANet:Registers Test Passed

The test passed.

Recoverable
No
Severity
Event
Serviceable
No
Automatically notify support
No
Related links
– Lenovo Support website
– Latest level of DSA
• 406-001-000 : IANet:EEPROM Test Passed
The test passed.

Recoverable
No
Severity
Event
Serviceable
No
Automatically notify support
No
Related links
– Lenovo Support website
– Latest level of DSA
• 406-002-000 : IANet:FIFO Test Passed
The test passed.

Recoverable
No
Severity
Event
Serviceable
No
Automatically notify support

852 Lenovo System x3550 M5 Installation and Service Guide

 No
Related links
– Lenovo Support website
– Latest level of DSA
• 406-003-000 : IANet:Interrupts Test Passed
The test passed.

Recoverable
No
Severity
Event
Serviceable
No
Automatically notify support
No
Related links
– Lenovo Support website
– Latest level of DSA
• 406-004-000 : IANet:Loopback Test Passed
The test passed.

Recoverable
No
Severity
Event
Serviceable
No
Automatically notify support
No
Related links
– Lenovo Support website
– Latest level of DSA
• 406-800-000 : IANet:Registers Test Aborted
Registers test was canceled.

Recoverable
No
Severity
Warning
Serviceable
No
Automatically notify support
No
Related links
– Lenovo Support website
– Latest level of DSA
• 406-801-000 : IANet:EEPROM Test Aborted

Appendix C. DSA diagnostic test results 853

 EEPROM test was canceled.

Recoverable
No
Severity
Warning
Serviceable
No
Automatically notify support
No
Related links
– Lenovo Support website
– Latest level of DSA
• 406-802-000 : IANet:FIFO Test Aborted
FIFO test was canceled.

Recoverable
No
Severity
Warning
Serviceable
No
Automatically notify support
No
Related links
– Lenovo Support website
– Latest level of DSA
• 406-803-000 : IANet:Interrupts Test Aborted
Interrupt test was canceled.

Recoverable
No
Severity
Warning
Serviceable
No
Automatically notify support
No
Related links
– Lenovo Support website
– Latest level of DSA
• 406-804-000 : IANet:Loopback Test Aborted
Loopback test was canceled.

Recoverable
No
Severity

854 Lenovo System x3550 M5 Installation and Service Guide

 Warning
Serviceable
No
Automatically notify support
No
Related links
– Lenovo Support website
– Latest level of DSA
• 406-900-000 : IANet:Registers Test Failed
A failure was detected during the Registers test.

Recoverable
No
Severity
Error
Serviceable
Yes
Automatically notify support
No
User Response
Complete the following steps:
1. Check component firmware level and upgrade if necessary. The installed firmware level can be
found in the DSA Diagnostic Event Log within the Firmware/VPD section for this component.
2. Rerun the test.
3. If failure remains, refer to "Troubleshooting by symptom" in the system "Installation and Service
Guide" for the next corrective action.
Related links
– Lenovo Support website
– Latest level of DSA
• 406-901-000 : IANet:EEPROM Test Failed
A failure was detected during the EEPROM test.

Recoverable
No
Severity
Error
Serviceable
Yes
Automatically notify support
No
User Response
Complete the following steps:
1. Check component firmware level and upgrade if necessary. The installed firmware level can be
found in the DSA Diagnostic Event Log within the Firmware/VPD section for this component.
2. Rerun the test.

Appendix C. DSA diagnostic test results 855

 3. If failure remains, refer to "Troubleshooting by symptom" in the system "Installation and Service
Guide" for the next corrective action.
Related links
– Lenovo Support website
– Latest level of DSA
• 406-902-000 : IANet:FIFO Test Failed
A failure was detected during the FIFO test.

Recoverable
No
Severity
Error
Serviceable
Yes
Automatically notify support
No
User Response
Complete the following steps:
1. Check component firmware level and upgrade if necessary. The installed firmware level can be
found in the DSA Diagnostic Event Log within the Firmware/VPD section for this component.
2. Rerun the test.
3. If failure remains, refer to "Troubleshooting by symptom" in the system "Installation and Service
Guide" for the next corrective action.
Related links
– Lenovo Support website
– Latest level of DSA
• 406-903-000 : IANet:Interrupts Test Failed
A failure was detected during the Interrupt test.

Recoverable
No
Severity
Error
Serviceable
Yes
Automatically notify support
No
User Response
Complete the following steps:
1. Check component firmware level and upgrade if necessary. The installed firmware level can be
found in the DSA Diagnostic Event Log within the Firmware/VPD section for this component.
2. Rerun the test.
3. Check interrupt assignments in the PCI Hardware section of the DSA Diagnostic Log. If the
ethernet device is sharing interrupts, if possible modify the interrupt assignments using F1 Setup
to assign a unique interrupt to the device.
4. Rerun the test.

856 Lenovo System x3550 M5 Installation and Service Guide

 5. If failure remains, refer to "Troubleshooting by symptom" in the system "Installation and Service
Guide" for the next corrective action.
Related links
– Lenovo Support website
– Latest level of DSA
• 406-904-000 : IANet:Loopback Test Failed
A failure was detected during the Loopback test.

Recoverable
No
Severity
Error
Serviceable
Yes
Automatically notify support
No
User Response
Complete the following steps:
1. Check the Ethernet cable for damage and ensure correct cable type and attachment.
2. Check component firmware level and upgrade if necessary. The installed firmware level can be
found in the DSA Diagnostic Event Log within the Firmware/VPD section for this component.
3. Rerun the test.
4. If failure remains, refer to "Troubleshooting by symptom" in the system "Installation and Service
Guide" for the next corrective action.
Related links
– Lenovo Support website
– Latest level of DSA

DSA LSI hard drive test results

The following messages can result when you run the LSI hard drive test.

Test results for the DSA LSI hard drive test

The following messages can result when you run the DSA LSI hard drive test.

• 407-000-000 : LSIESG:DiskDefaultDiagnostic Test Passed

The test passed.

Recoverable
No
Severity
Event
Serviceable
No
Automatically notify support
No

Appendix C. DSA diagnostic test results 857

 Related links
– Lenovo Support website
– Latest level of DSA
• 407-800-000 : LSIESG:DiskDefaultDiagnostic Test Aborted
The test was canceled.

Recoverable
No
Severity
Warning
Serviceable
No
Automatically notify support
No
Related links
– Lenovo Support website
– Latest level of DSA
• 407-900-000 : LSIESG:DiskDefaultDiagnostic Test Failed
The hard drive self-test detected a failure.

Recoverable
No
Severity
Error
Serviceable
Yes
Automatically notify support
No
User Response
Complete the following steps:
1. Check cable connections.
2. Rerun the test.
3. Verify whether the firmware is at the latest level.
4. Rerun the test.
5. If the problem remains, contact your IBM technical-support representative.
Related links
– Lenovo Support website
– Latest level of DSA

DSA Mellanox adapter test results

The following messages can result when you run the Mellanox adapter test.

Test results for the DSA Mellanox adapter test

The following messages can result when you run the DSA Mellanox adapter test.

858 Lenovo System x3550 M5 Installation and Service Guide

• 408-000-000 : MLNX:MLNX_DiagnosticTestEthernetPort Test Passed
Port Test Passed.

Recoverable
No
Severity
Event
Serviceable
No
Automatically notify support
No
Related links
– Lenovo Support website
– Latest level of DSA
• 408-001-000 : MLNX:MLNX_DiagnosticTestIBPort Test Passed
Port Test Passed.

Recoverable
No
Severity
Event
Serviceable
No
Automatically notify support
No
Related links
– Lenovo Support website
– Latest level of DSA
• 408-800-000 : MLNX:MLNX_DiagnosticTestEthernetPort Test Aborted
Port Test was canceled.

Recoverable
No
Severity
Warning
Serviceable
No
Automatically notify support
No
Related links
– Lenovo Support website
– Latest level of DSA
• 408-801-000 : MLNX:MLNX_DiagnosticTestIBPort Test Aborted
Port Test was canceled.

Recoverable
No

Appendix C. DSA diagnostic test results 859

 Severity
Warning
Serviceable
No
Automatically notify support
No
Related links
– Lenovo Support website
– Latest level of DSA
• 408-900-000 : MLNX:MLNX_DiagnosticTestEthernetPort Test Failed
Port Test Failed.

Recoverable
No
Severity
Error
Serviceable
Yes
Automatically notify support
No
User Response
Complete the following steps:
1. Make sure that the physical link of the port under test in the active state.
2. If these condition was met but the test keeps failing the port's adapter might be faulty.
3. Try replacing the adapter and repeating the test.
Related links
– Lenovo Support website
– Latest level of DSA
• 408-901-000 : MLNX:MLNX_DiagnosticTestIBPort Test Failed
Port Test Failed.

Recoverable
No
Severity
Error
Serviceable
Yes
Automatically notify support
No
User Response
Complete the following steps:
1. Make sure that the physical link of the port under test in the active state and a subnet manager
running on the fabric to which the port is attached.
2. If these condition was met but the test keeps failing the port's adapter might be faulty.
3. Try replacing the adapter and repeating the test.

860 Lenovo System x3550 M5 Installation and Service Guide

 Related links
– Lenovo Support website
– Latest level of DSA

DSA memory isolation test results

The following messages can result when you run the memory isolation test.

Test results for the DSA memory isolation test

The following messages can result when you run the DSA memory isolation test.

• 201-000-000 : Standalone Memory Test Passed

Quick/Full Memory Test All CPUs Passed.

Recoverable
No
Severity
Event
Serviceable
No
Automatically notify support
No
Related links
– Lenovo Support website
– Latest level of DSA
• 201-000-001 : Standalone Memory Test Passed
Quick/Full Memory Test CPU 1 Passed.

Recoverable
No
Severity
Event
Serviceable
No
Automatically notify support
No
Related links
– Lenovo Support website
– Latest level of DSA
• 201-000-002 : Standalone Memory Test Passed
Quick/Full Memory Test CPU 2 Passed.

Recoverable
No
Severity
Event
Serviceable

Appendix C. DSA diagnostic test results 861

 No
Automatically notify support
No
Related links
– Lenovo Support website
– Latest level of DSA
• 201-000-003 : Standalone Memory Test Passed
Quick/Full Memory Test CPU 3 Passed.

Recoverable
No
Severity
Event
Serviceable
No
Automatically notify support
No
Related links
– Lenovo Support website
– Latest level of DSA
• 201-000-004 : Standalone Memory Test Passed
Quick/Full Memory Test CPU 4 Passed.

Recoverable
No
Severity
Event
Serviceable
No
Automatically notify support
No
Related links
– Lenovo Support website
– Latest level of DSA
• 201-811-000 : Standalone Memory Test Aborted
Unable to Locate SMBIOS key "_SM_".

Recoverable
No
Severity
Warning
Serviceable
No
Automatically notify support
No
User Response

862 Lenovo System x3550 M5 Installation and Service Guide

 Complete the following steps:
1. Perform the actions mentioned one at a time and try the test after each action.
2. If the problem remains, contact your technical-service representative.
3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s).
Reconnect it to power.
4. Make sure that DSA and BIOS/uEFI are at the latest level.
Related links
– Lenovo Support website
– Latest level of DSA
• 201-811-001 : Standalone Memory Test Aborted
Unable to Locate SMBIOS key "_SM_".

Recoverable
No
Severity
Warning
Serviceable
No
Automatically notify support
No
User Response
Complete the following steps:
1. Perform the actions mentioned one at a time and try the test after each action.
2. If the problem remains, contact your technical-service representative.
3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s).
Reconnect it to power.
4. Make sure that DSA and BIOS/uEFI are at the latest level.
Related links
– Lenovo Support website
– Latest level of DSA
• 201-811-002 : Standalone Memory Test Aborted
Unable to Locate SMBIOS key "_SM_".

Recoverable
No
Severity
Warning
Serviceable
No
Automatically notify support
No
User Response
Complete the following steps:
1. Perform the actions mentioned one at a time and try the test after each action.
2. If the problem remains, contact your technical-service representative.

Appendix C. DSA diagnostic test results 863

 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s).
Reconnect it to power.
4. Make sure that DSA and BIOS/uEFI are at the latest level.
Related links
– Lenovo Support website
– Latest level of DSA
• 201-811-003 : Standalone Memory Test Aborted
Unable to Locate SMBIOS key "_SM_".

Recoverable
No
Severity
Warning
Serviceable
No
Automatically notify support
No
User Response
Complete the following steps:
1. Perform the actions mentioned one at a time and try the test after each action.
2. If the problem remains, contact your technical-service representative.
3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s).
Reconnect it to power.
4. Make sure that DSA and BIOS/uEFI are at the latest level.
Related links
– Lenovo Support website
– Latest level of DSA
• 201-812-000 : Standalone Memory Test Aborted
Memory test is not supported for this system.

Recoverable
No
Severity
Warning
Serviceable
No
Automatically notify support
No
User Response
Complete the following steps:
1. Perform the actions mentioned one at a time and try the test after each action.
2. If the problem remains, contact your technical-service representative.
3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s).
Reconnect it to power.
4. Make sure that DSA and BIOS/uEFI are at the latest level.

864 Lenovo System x3550 M5 Installation and Service Guide

 Related links
– Lenovo Support website
– Latest level of DSA
• 201-812-001 : Standalone Memory Test Aborted
Memory test is not supported for this system.

Recoverable
No
Severity
Warning
Serviceable
No
Automatically notify support
No
User Response
Complete the following steps:
1. Perform the actions mentioned one at a time and try the test after each action.
2. If the problem remains, contact your technical-service representative.
3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s).
Reconnect it to power.
4. Make sure that DSA and BIOS/uEFI are at the latest level.
Related links
– Lenovo Support website
– Latest level of DSA
• 201-812-002 : Standalone Memory Test Aborted
Memory test is not supported for this system.

Recoverable
No
Severity
Warning
Serviceable
No
Automatically notify support
No
User Response
Complete the following steps:
1. Perform the actions mentioned one at a time and try the test after each action.
2. If the problem remains, contact your technical-service representative.
3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s).
Reconnect it to power.
4. Make sure that DSA and BIOS/uEFI are at the latest level.
Related links
– Lenovo Support website
– Latest level of DSA
• 201-812-003 : Standalone Memory Test Aborted

Appendix C. DSA diagnostic test results 865

 Memory test is not supported for this system.

Recoverable
No
Severity
Warning
Serviceable
No
Automatically notify support
No
User Response
Complete the following steps:
1. Perform the actions mentioned one at a time and try the test after each action.
2. If the problem remains, contact your technical-service representative.
3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s).
Reconnect it to power.
4. Make sure that DSA and BIOS/uEFI are at the latest level.
Related links
– Lenovo Support website
– Latest level of DSA
• 201-813-000 : Standalone Memory Test Aborted
Chipset Error: Can not turn OFF ECC error reporting in CPU.

Recoverable
No
Severity
Warning
Serviceable
No
Automatically notify support
No
User Response
Complete the following steps:
1. Perform the actions mentioned one at a time and try the test after each action.
2. If the problem remains, contact your technical-service representative.
3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s).
Reconnect it to power.
4. Make sure that DSA and BIOS/uEFI are at the latest level.
Related links
– Lenovo Support website
– Latest level of DSA
• 201-813-001 : Standalone Memory Test Aborted
Chipset Error: Can not turn OFF ECC error reporting in CPU.

Recoverable
No

866 Lenovo System x3550 M5 Installation and Service Guide

 Severity
Warning
Serviceable
No
Automatically notify support
No
User Response
Complete the following steps:
1. Perform the actions mentioned one at a time and try the test after each action.
2. If the problem remains, contact your technical-service representative.
3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s).
Reconnect it to power.
4. Make sure that DSA and BIOS/uEFI are at the latest level.
Related links
– Lenovo Support website
– Latest level of DSA
• 201-813-002 : Standalone Memory Test Aborted
Chipset Error: Can not turn OFF ECC error reporting in CPU.

Recoverable
No
Severity
Warning
Serviceable
No
Automatically notify support
No
User Response
Complete the following steps:
1. Perform the actions mentioned one at a time and try the test after each action.
2. If the problem remains, contact your technical-service representative.
3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s).
Reconnect it to power.
4. Make sure that DSA and BIOS/uEFI are at the latest level.
Related links
– Lenovo Support website
– Latest level of DSA
• 201-813-003 : Standalone Memory Test Aborted
Chipset Error: Can not turn OFF ECC error reporting in CPU.

Recoverable
No
Severity
Warning
Serviceable

Appendix C. DSA diagnostic test results 867

 No
Automatically notify support
No
User Response
Complete the following steps:
1. Perform the actions mentioned one at a time and try the test after each action.
2. If the problem remains, contact your technical-service representative.
3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s).
Reconnect it to power.
4. Make sure that DSA and BIOS/uEFI are at the latest level.
Related links
– Lenovo Support website
– Latest level of DSA
• 201-814-000 : Standalone Memory Test Aborted
Chipset Error: Can not disable Scubbing feature for CPU.

Recoverable
No
Severity
Warning
Serviceable
No
Automatically notify support
No
User Response
Complete the following steps:
1. Perform the actions mentioned one at a time and try the test after each action.
2. If the problem remains, contact your technical-service representative.
3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s).
Reconnect it to power.
4. Make sure that DSA and BIOS/uEFI are at the latest level.
Related links
– Lenovo Support website
– Latest level of DSA
• 201-814-001 : Standalone Memory Test Aborted
Chipset Error: Can not disable Scubbing feature for CPU.

Recoverable
No
Severity
Warning
Serviceable
No
Automatically notify support
No

868 Lenovo System x3550 M5 Installation and Service Guide

 User Response
Complete the following steps:
1. Perform the actions mentioned one at a time and try the test after each action.
2. If the problem remains, contact your technical-service representative.
3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s).
Reconnect it to power.
4. Make sure that DSA and BIOS/uEFI are at the latest level.
Related links
– Lenovo Support website
– Latest level of DSA
• 201-814-002 : Standalone Memory Test Aborted
Chipset Error: Can not disable Scubbing feature for CPU.

Recoverable
No
Severity
Warning
Serviceable
No
Automatically notify support
No
User Response
Complete the following steps:
1. Perform the actions mentioned one at a time and try the test after each action.
2. If the problem remains, contact your technical-service representative.
3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s).
Reconnect it to power.
4. Make sure that DSA and BIOS/uEFI are at the latest level.
Related links
– Lenovo Support website
– Latest level of DSA
• 201-814-003 : Standalone Memory Test Aborted
Chipset Error: Can not disable Scubbing feature for CPU.

Recoverable
No
Severity
Warning
Serviceable
No
Automatically notify support
No
User Response
Complete the following steps:
1. Perform the actions mentioned one at a time and try the test after each action.

Appendix C. DSA diagnostic test results 869

 2. If the problem remains, contact your technical-service representative.
3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s).
Reconnect it to power.
4. Make sure that DSA and BIOS/uEFI are at the latest level.
Related links
– Lenovo Support website
– Latest level of DSA
• 201-815-000 : Standalone Memory Test Aborted
Program Error with Quick Memory Menu Option Selection.

Recoverable
No
Severity
Warning
Serviceable
No
Automatically notify support
No
User Response
Complete the following steps:
1. Perform the actions mentioned one at a time and try the test after each action.
2. If the problem remains, contact your technical-service representative.
3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s).
Reconnect it to power.
4. Make sure that DSA and BIOS/uEFI are at the latest level.
Related links
– Lenovo Support website
– Latest level of DSA
• 201-815-001 : Standalone Memory Test Aborted
Program Error with Quick Memory Menu Option Selection.

Recoverable
No
Severity
Warning
Serviceable
No
Automatically notify support
No
User Response
Complete the following steps:
1. Perform the actions mentioned one at a time and try the test after each action.
2. If the problem remains, contact your technical-service representative.
3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s).
Reconnect it to power.

870 Lenovo System x3550 M5 Installation and Service Guide

 4. Make sure that DSA and BIOS/uEFI are at the latest level.
Related links
– Lenovo Support website
– Latest level of DSA
• 201-815-002 : Standalone Memory Test Aborted
Program Error with Quick Memory Menu Option Selection.

Recoverable
No
Severity
Warning
Serviceable
No
Automatically notify support
No
User Response
Complete the following steps:
1. Perform the actions mentioned one at a time and try the test after each action.
2. If the problem remains, contact your technical-service representative.
3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s).
Reconnect it to power.
4. Make sure that DSA and BIOS/uEFI are at the latest level.
Related links
– Lenovo Support website
– Latest level of DSA
• 201-815-003 : Standalone Memory Test Aborted
Program Error with Quick Memory Menu Option Selection.

Recoverable
No
Severity
Warning
Serviceable
No
Automatically notify support
No
User Response
Complete the following steps:
1. Perform the actions mentioned one at a time and try the test after each action.
2. If the problem remains, contact your technical-service representative.
3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s).
Reconnect it to power.
4. Make sure that DSA and BIOS/uEFI are at the latest level.
Related links
– Lenovo Support website

Appendix C. DSA diagnostic test results 871

 – Latest level of DSA
• 201-816-000 : Standalone Memory Test Aborted
Program Error with Full Memory Menu Option Selection.

Recoverable
No
Severity
Warning
Serviceable
No
Automatically notify support
No
User Response
Complete the following steps:
1. Perform the actions mentioned one at a time and try the test after each action.
2. If the problem remains, contact your technical-service representative.
3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s).
Reconnect it to power.
4. Make sure that DSA and BIOS/uEFI are at the latest level.
Related links
– Lenovo Support website
– Latest level of DSA
• 201-816-001 : Standalone Memory Test Aborted
Program Error with Full Memory Menu Option Selection.

Recoverable
No
Severity
Warning
Serviceable
No
Automatically notify support
No
User Response
Complete the following steps:
1. Perform the actions mentioned one at a time and try the test after each action.
2. If the problem remains, contact your technical-service representative.
3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s).
Reconnect it to power.
4. Make sure that DSA and BIOS/uEFI are at the latest level.
Related links
– Lenovo Support website
– Latest level of DSA
• 201-816-002 : Standalone Memory Test Aborted
Program Error with Full Memory Menu Option Selection.

872 Lenovo System x3550 M5 Installation and Service Guide

 Recoverable
No
Severity
Warning
Serviceable
No
Automatically notify support
No
User Response
Complete the following steps:
1. Perform the actions mentioned one at a time and try the test after each action.
2. If the problem remains, contact your technical-service representative.
3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s).
Reconnect it to power.
4. Make sure that DSA and BIOS/uEFI are at the latest level.
Related links
– Lenovo Support website
– Latest level of DSA
• 201-816-003 : Standalone Memory Test Aborted
Program Error with Full Memory Menu Option Selection.

Recoverable
No
Severity
Warning
Serviceable
No
Automatically notify support
No
User Response
Complete the following steps:
1. Perform the actions mentioned one at a time and try the test after each action.
2. If the problem remains, contact your technical-service representative.
3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s).
Reconnect it to power.
4. Make sure that DSA and BIOS/uEFI are at the latest level.
Related links
– Lenovo Support website
– Latest level of DSA
• 201-818-000 : Standalone Memory Test Aborted
Unable to Locate SMBIOS key "_SM_".

Recoverable
No
Severity

Appendix C. DSA diagnostic test results 873

 Warning
Serviceable
No
Automatically notify support
No
User Response
Complete the following steps:
1. Perform the actions mentioned one at a time and try the test after each action.
2. If the problem remains, contact your technical-service representative.
3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s).
Reconnect it to power.
4. Make sure that DSA and BIOS/uEFI are at the latest level.
Related links
– Lenovo Support website
– Latest level of DSA
• 201-818-001 : Standalone Memory Test Aborted
Unable to Locate SMBIOS key "_SM_".

Recoverable
No
Severity
Warning
Serviceable
No
Automatically notify support
No
User Response
Complete the following steps:
1. Perform the actions mentioned one at a time and try the test after each action.
2. If the problem remains, contact your technical-service representative.
3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s).
Reconnect it to power.
4. Make sure that DSA and BIOS/uEFI are at the latest level.
Related links
– Lenovo Support website
– Latest level of DSA
• 201-818-002 : Standalone Memory Test Aborted
Unable to Locate SMBIOS key "_SM_".

Recoverable
No
Severity
Warning
Serviceable
No

874 Lenovo System x3550 M5 Installation and Service Guide

 Automatically notify support
No
User Response
Complete the following steps:
1. Perform the actions mentioned one at a time and try the test after each action.
2. If the problem remains, contact your technical-service representative.
3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s).
Reconnect it to power.
4. Make sure that DSA and BIOS/uEFI are at the latest level.
Related links
– Lenovo Support website
– Latest level of DSA
• 201-818-003 : Standalone Memory Test Aborted
Unable to Locate SMBIOS key "_SM_".

Recoverable
No
Severity
Warning
Serviceable
No
Automatically notify support
No
User Response
Complete the following steps:
1. Perform the actions mentioned one at a time and try the test after each action.
2. If the problem remains, contact your technical-service representative.
3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s).
Reconnect it to power.
4. Make sure that DSA and BIOS/uEFI are at the latest level.
Related links
– Lenovo Support website
– Latest level of DSA
• 201-819-000 : Standalone Memory Test Aborted
The start-end address ranges in the restricted area of the memory.

Recoverable
No
Severity
Warning
Serviceable
No
Automatically notify support
No
User Response

Appendix C. DSA diagnostic test results 875

 Complete the following steps:
1. Perform the actions mentioned one at a time and try the test after each action.
2. If the problem remains, contact your technical-service representative.
3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s).
Reconnect it to power.
4. Make sure that DSA and BIOS/uEFI are at the latest level.
Related links
– Lenovo Support website
– Latest level of DSA
• 201-819-001 : Standalone Memory Test Aborted
The start-end address ranges in the restricted area of the memory.

Recoverable
No
Severity
Warning
Serviceable
No
Automatically notify support
No
User Response
Complete the following steps:
1. Perform the actions mentioned one at a time and try the test after each action.
2. If the problem remains, contact your technical-service representative.
3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s).
Reconnect it to power.
4. Make sure that DSA and BIOS/uEFI are at the latest level.
Related links
– Lenovo Support website
– Latest level of DSA
• 201-819-002 : Standalone Memory Test Aborted
The start-end address ranges in the restricted area of the memory.

Recoverable
No
Severity
Warning
Serviceable
No
Automatically notify support
No
User Response
Complete the following steps:
1. Perform the actions mentioned one at a time and try the test after each action.
2. If the problem remains, contact your technical-service representative.

876 Lenovo System x3550 M5 Installation and Service Guide

 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s).
Reconnect it to power.
4. Make sure that DSA and BIOS/uEFI are at the latest level.
Related links
– Lenovo Support website
– Latest level of DSA
• 201-819-003 : Standalone Memory Test Aborted
The start-end address ranges in the restricted area of the memory.

Recoverable
No
Severity
Warning
Serviceable
No
Automatically notify support
No
User Response
Complete the following steps:
1. Perform the actions mentioned one at a time and try the test after each action.
2. If the problem remains, contact your technical-service representative.
3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s).
Reconnect it to power.
4. Make sure that DSA and BIOS/uEFI are at the latest level.
Related links
– Lenovo Support website
– Latest level of DSA
• 201-820-000 : Standalone Memory Test Aborted
Memory Upper limit is less than 16 Mbytes.

Recoverable
No
Severity
Warning
Serviceable
No
Automatically notify support
No
User Response
Complete the following steps:
1. Perform the actions mentioned one at a time and try the test after each action.
2. If the problem remains, contact your technical-service representative.
3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s).
Reconnect it to power.
4. Make sure that DSA and BIOS/uEFI are at the latest level.

Appendix C. DSA diagnostic test results 877

 Related links
– Lenovo Support website
– Latest level of DSA
• 201-820-001 : Standalone Memory Test Aborted
Memory Upper limit is less than 16 Mbytes.

Recoverable
No
Severity
Warning
Serviceable
No
Automatically notify support
No
User Response
Complete the following steps:
1. Perform the actions mentioned one at a time and try the test after each action.
2. If the problem remains, contact your technical-service representative.
3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s).
Reconnect it to power.
4. Make sure that DSA and BIOS/uEFI are at the latest level.
Related links
– Lenovo Support website
– Latest level of DSA
• 201-820-002 : Standalone Memory Test Aborted
Memory Upper limit is less than 16 Mbytes.

Recoverable
No
Severity
Warning
Serviceable
No
Automatically notify support
No
User Response
Complete the following steps:
1. Perform the actions mentioned one at a time and try the test after each action.
2. If the problem remains, contact your technical-service representative.
3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s).
Reconnect it to power.
4. Make sure that DSA and BIOS/uEFI are at the latest level.
Related links
– Lenovo Support website
– Latest level of DSA
• 201-820-003 : Standalone Memory Test Aborted

878 Lenovo System x3550 M5 Installation and Service Guide

 Memory Upper limit is less than 16 Mbytes.

Recoverable
No
Severity
Warning
Serviceable
No
Automatically notify support
No
User Response
Complete the following steps:
1. Perform the actions mentioned one at a time and try the test after each action.
2. If the problem remains, contact your technical-service representative.
3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s).
Reconnect it to power.
4. Make sure that DSA and BIOS/uEFI are at the latest level.
Related links
– Lenovo Support website
– Latest level of DSA
• 201-821-000 : Standalone Memory Test Aborted
Variable range MTRR registers are larger than fixed range MTRR registers.

Recoverable
No
Severity
Warning
Serviceable
No
Automatically notify support
No
User Response
Complete the following steps:
1. Perform the actions mentioned one at a time and try the test after each action.
2. If the problem remains, contact your technical-service representative.
3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s).
Reconnect it to power.
4. Make sure that DSA and BIOS/uEFI are at the latest level.
Related links
– Lenovo Support website
– Latest level of DSA
• 201-821-001 : Standalone Memory Test Aborted
Variable range MTRR registers are larger than fixed range MTRR registers.

Recoverable
No

Appendix C. DSA diagnostic test results 879

 Severity
Warning
Serviceable
No
Automatically notify support
No
User Response
Complete the following steps:
1. Perform the actions mentioned one at a time and try the test after each action.
2. If the problem remains, contact your technical-service representative.
3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s).
Reconnect it to power.
4. Make sure that DSA and BIOS/uEFI are at the latest level.
Related links
– Lenovo Support website
– Latest level of DSA
• 201-821-002 : Standalone Memory Test Aborted
Variable range MTRR registers are larger than fixed range MTRR registers.

Recoverable
No
Severity
Warning
Serviceable
No
Automatically notify support
No
User Response
Complete the following steps:
1. Perform the actions mentioned one at a time and try the test after each action.
2. If the problem remains, contact your technical-service representative.
3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s).
Reconnect it to power.
4. Make sure that DSA and BIOS/uEFI are at the latest level.
Related links
– Lenovo Support website
– Latest level of DSA
• 201-821-003 : Standalone Memory Test Aborted
Variable range MTRR registers are larger than fixed range MTRR registers.

Recoverable
No
Severity
Warning
Serviceable

880 Lenovo System x3550 M5 Installation and Service Guide

 No
Automatically notify support
No
User Response
Complete the following steps:
1. Perform the actions mentioned one at a time and try the test after each action.
2. If the problem remains, contact your technical-service representative.
3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s).
Reconnect it to power.
4. Make sure that DSA and BIOS/uEFI are at the latest level.
Related links
– Lenovo Support website
– Latest level of DSA
• 201-822-000 : Standalone Memory Test Aborted
Invalid MTRR service request.

Recoverable
No
Severity
Warning
Serviceable
No
Automatically notify support
No
User Response
Complete the following steps:
1. Perform the actions mentioned one at a time and try the test after each action.
2. If the problem remains, contact your technical-service representative.
3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s).
Reconnect it to power.
4. Make sure that DSA and BIOS/uEFI are at the latest level.
Related links
– Lenovo Support website
– Latest level of DSA
• 201-822-001 : Standalone Memory Test Aborted
Invalid MTRR service request.

Recoverable
No
Severity
Warning
Serviceable
No
Automatically notify support
No

Appendix C. DSA diagnostic test results 881

 User Response
Complete the following steps:
1. Perform the actions mentioned one at a time and try the test after each action.
2. If the problem remains, contact your technical-service representative.
3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s).
Reconnect it to power.
4. Make sure that DSA and BIOS/uEFI are at the latest level.
Related links
– Lenovo Support website
– Latest level of DSA
• 201-822-002 : Standalone Memory Test Aborted
Invalid MTRR service request.

Recoverable
No
Severity
Warning
Serviceable
No
Automatically notify support
No
User Response
Complete the following steps:
1. Perform the actions mentioned one at a time and try the test after each action.
2. If the problem remains, contact your technical-service representative.
3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s).
Reconnect it to power.
4. Make sure that DSA and BIOS/uEFI are at the latest level.
Related links
– Lenovo Support website
– Latest level of DSA
• 201-822-003 : Standalone Memory Test Aborted
Invalid MTRR service request.

Recoverable
No
Severity
Warning
Serviceable
No
Automatically notify support
No
User Response
Complete the following steps:
1. Perform the actions mentioned one at a time and try the test after each action.

882 Lenovo System x3550 M5 Installation and Service Guide

 2. If the problem remains, contact your technical-service representative.
3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s).
Reconnect it to power.
4. Make sure that DSA and BIOS/uEFI are at the latest level.
Related links
– Lenovo Support website
– Latest level of DSA
• 201-824-000 : Standalone Memory Test Aborted
Node Interleave feature must be OFF. Go to Setup and disable Node Interleave option and then re-run the
test.

Recoverable
No
Severity
Warning
Serviceable
No
Automatically notify support
No
User Response
Complete the following steps:
1. Perform the actions mentioned one at a time and try the test after each action.
2. If the problem remains, contact your technical-service representative.
3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s).
Reconnect it to power.
4. Make sure that DSA and BIOS/uEFI are at the latest level.
Related links
– Lenovo Support website
– Latest level of DSA
• 201-824-001 : Standalone Memory Test Aborted
Node Interleave feature must be OFF. Go to Setup and disable Node Interleave option and then re-run the
test.

Recoverable
No
Severity
Warning
Serviceable
No
Automatically notify support
No
User Response
Complete the following steps:
1. Perform the actions mentioned one at a time and try the test after each action.
2. If the problem remains, contact your technical-service representative.

Appendix C. DSA diagnostic test results 883

 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s).
Reconnect it to power.
4. Make sure that DSA and BIOS/uEFI are at the latest level.
Related links
– Lenovo Support website
– Latest level of DSA
• 201-824-002 : Standalone Memory Test Aborted
Node Interleave feature must be OFF. Go to Setup and disable Node Interleave option and then re-run the
test.

Recoverable
No
Severity
Warning
Serviceable
No
Automatically notify support
No
User Response
Complete the following steps:
1. Perform the actions mentioned one at a time and try the test after each action.
2. If the problem remains, contact your technical-service representative.
3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s).
Reconnect it to power.
4. Make sure that DSA and BIOS/uEFI are at the latest level.
Related links
– Lenovo Support website
– Latest level of DSA
• 201-824-003 : Standalone Memory Test Aborted
Node Interleave feature must be OFF. Go to Setup and disable Node Interleave option and then re-run the
test.

Recoverable
No
Severity
Warning
Serviceable
No
Automatically notify support
No
User Response
Complete the following steps:
1. Perform the actions mentioned one at a time and try the test after each action.
2. If the problem remains, contact your technical-service representative.
3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s).
Reconnect it to power.

884 Lenovo System x3550 M5 Installation and Service Guide

 4. Make sure that DSA and BIOS/uEFI are at the latest level.
Related links
– Lenovo Support website
– Latest level of DSA
• 201-826-000 : Standalone Memory Test Aborted
BIOS: Memory Controller has been disabled. Go to Setup and Enable Memory Controller.

Recoverable
No
Severity
Warning
Serviceable
No
Automatically notify support
No
User Response
Complete the following steps:
1. Perform the actions mentioned one at a time and try the test after each action.
2. If the problem remains, contact your technical-service representative.
3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s).
Reconnect it to power.
4. Make sure that DSA and BIOS/uEFI are at the latest level.
Related links
– Lenovo Support website
– Latest level of DSA
• 201-826-001 : Standalone Memory Test Aborted
BIOS: Memory Controller has been disabled. Go to Setup and Enable Memory Controller.

Recoverable
No
Severity
Warning
Serviceable
No
Automatically notify support
No
User Response
Complete the following steps:
1. Perform the actions mentioned one at a time and try the test after each action.
2. If the problem remains, contact your technical-service representative.
3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s).
Reconnect it to power.
4. Make sure that DSA and BIOS/uEFI are at the latest level.
Related links
– Lenovo Support website

Appendix C. DSA diagnostic test results 885

 – Latest level of DSA
• 201-826-002 : Standalone Memory Test Aborted
BIOS: Memory Controller has been disabled. Go to Setup and Enable Memory Controller.

Recoverable
No
Severity
Warning
Serviceable
No
Automatically notify support
No
User Response
Complete the following steps:
1. Perform the actions mentioned one at a time and try the test after each action.
2. If the problem remains, contact your technical-service representative.
3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s).
Reconnect it to power.
4. Make sure that DSA and BIOS/uEFI are at the latest level.
Related links
– Lenovo Support website
– Latest level of DSA
• 201-826-003 : Standalone Memory Test Aborted
BIOS: Memory Controller has been disabled. Go to Setup and Enable Memory Controller.

Recoverable
No
Severity
Warning
Serviceable
No
Automatically notify support
No
User Response
Complete the following steps:
1. Perform the actions mentioned one at a time and try the test after each action.
2. If the problem remains, contact your technical-service representative.
3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s).
Reconnect it to power.
4. Make sure that DSA and BIOS/uEFI are at the latest level.
Related links
– Lenovo Support website
– Latest level of DSA
• 201-827-000 : Standalone Memory Test Aborted
BIOS: ECC function has been disabled by BIOS. Go to Setup and enable ECC generation.

886 Lenovo System x3550 M5 Installation and Service Guide

 Recoverable
No
Severity
Warning
Serviceable
No
Automatically notify support
No
User Response
Complete the following steps:
1. Perform the actions mentioned one at a time and try the test after each action.
2. If the problem remains, contact your technical-service representative.
3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s).
Reconnect it to power.
4. Make sure that DSA and BIOS/uEFI are at the latest level.
Related links
– Lenovo Support website
– Latest level of DSA
• 201-827-001 : Standalone Memory Test Aborted
BIOS: ECC function has been disabled by BIOS. Go to Setup and enable ECC generation.

Recoverable
No
Severity
Warning
Serviceable
No
Automatically notify support
No
User Response
Complete the following steps:
1. Perform the actions mentioned one at a time and try the test after each action.
2. If the problem remains, contact your technical-service representative.
3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s).
Reconnect it to power.
4. Make sure that DSA and BIOS/uEFI are at the latest level.
Related links
– Lenovo Support website
– Latest level of DSA
• 201-827-002 : Standalone Memory Test Aborted
BIOS: ECC function has been disabled by BIOS. Go to Setup and enable ECC generation.

Recoverable
No
Severity

Appendix C. DSA diagnostic test results 887

 Warning
Serviceable
No
Automatically notify support
No
User Response
Complete the following steps:
1. Perform the actions mentioned one at a time and try the test after each action.
2. If the problem remains, contact your technical-service representative.
3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s).
Reconnect it to power.
4. Make sure that DSA and BIOS/uEFI are at the latest level.
Related links
– Lenovo Support website
– Latest level of DSA
• 201-827-003 : Standalone Memory Test Aborted
BIOS: ECC function has been disabled by BIOS. Go to Setup and enable ECC generation.

Recoverable
No
Severity
Warning
Serviceable
No
Automatically notify support
No
User Response
Complete the following steps:
1. Perform the actions mentioned one at a time and try the test after each action.
2. If the problem remains, contact your technical-service representative.
3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s).
Reconnect it to power.
4. Make sure that DSA and BIOS/uEFI are at the latest level.
Related links
– Lenovo Support website
– Latest level of DSA
• 201-844-000 : Standalone Memory Test Aborted
Chipset Error: Problem in masking MSR machine check control MASK registers.

Recoverable
No
Severity
Warning
Serviceable
No

888 Lenovo System x3550 M5 Installation and Service Guide

 Automatically notify support
No
User Response
Complete the following steps:
1. Perform the actions mentioned one at a time and try the test after each action.
2. If the problem remains, contact your technical-service representative.
3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s).
Reconnect it to power.
4. Make sure that DSA and BIOS/uEFI are at the latest level.
Related links
– Lenovo Support website
– Latest level of DSA
• 201-844-001 : Standalone Memory Test Aborted
Chipset Error: Problem in masking MSR machine check control MASK registers.

Recoverable
No
Severity
Warning
Serviceable
No
Automatically notify support
No
User Response
Complete the following steps:
1. Perform the actions mentioned one at a time and try the test after each action.
2. If the problem remains, contact your technical-service representative.
3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s).
Reconnect it to power.
4. Make sure that DSA and BIOS/uEFI are at the latest level.
Related links
– Lenovo Support website
– Latest level of DSA
• 201-844-002 : Standalone Memory Test Aborted
Chipset Error: Problem in masking MSR machine check control MASK registers.

Recoverable
No
Severity
Warning
Serviceable
No
Automatically notify support
No
User Response

Appendix C. DSA diagnostic test results 889

 Complete the following steps:
1. Perform the actions mentioned one at a time and try the test after each action.
2. If the problem remains, contact your technical-service representative.
3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s).
Reconnect it to power.
4. Make sure that DSA and BIOS/uEFI are at the latest level.
Related links
– Lenovo Support website
– Latest level of DSA
• 201-844-003 : Standalone Memory Test Aborted
Chipset Error: Problem in masking MSR machine check control MASK registers.

Recoverable
No
Severity
Warning
Serviceable
No
Automatically notify support
No
User Response
Complete the following steps:
1. Perform the actions mentioned one at a time and try the test after each action.
2. If the problem remains, contact your technical-service representative.
3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s).
Reconnect it to power.
4. Make sure that DSA and BIOS/uEFI are at the latest level.
Related links
– Lenovo Support website
– Latest level of DSA
• 201-845-000 : Standalone Memory Test Aborted
Chipset Error: Problem clearing MSR machine check control registers.

Recoverable
No
Severity
Warning
Serviceable
No
Automatically notify support
No
User Response
Complete the following steps:
1. Perform the actions mentioned one at a time and try the test after each action.
2. If the problem remains, contact your technical-service representative.

890 Lenovo System x3550 M5 Installation and Service Guide

 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s).
Reconnect it to power.
4. Make sure that DSA and BIOS/uEFI are at the latest level.
Related links
– Lenovo Support website
– Latest level of DSA
• 201-845-001 : Standalone Memory Test Aborted
Chipset Error: Problem clearing MSR machine check control registers.

Recoverable
No
Severity
Warning
Serviceable
No
Automatically notify support
No
User Response
Complete the following steps:
1. Perform the actions mentioned one at a time and try the test after each action.
2. If the problem remains, contact your technical-service representative.
3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s).
Reconnect it to power.
4. Make sure that DSA and BIOS/uEFI are at the latest level.
Related links
– Lenovo Support website
– Latest level of DSA
• 201-845-002 : Standalone Memory Test Aborted
Chipset Error: Problem clearing MSR machine check control registers.

Recoverable
No
Severity
Warning
Serviceable
No
Automatically notify support
No
User Response
Complete the following steps:
1. Perform the actions mentioned one at a time and try the test after each action.
2. If the problem remains, contact your technical-service representative.
3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s).
Reconnect it to power.
4. Make sure that DSA and BIOS/uEFI are at the latest level.

Appendix C. DSA diagnostic test results 891

 Related links
– Lenovo Support website
– Latest level of DSA
• 201-845-003 : Standalone Memory Test Aborted
Chipset Error: Problem clearing MSR machine check control registers.

Recoverable
No
Severity
Warning
Serviceable
No
Automatically notify support
No
User Response
Complete the following steps:
1. Perform the actions mentioned one at a time and try the test after each action.
2. If the problem remains, contact your technical-service representative.
3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s).
Reconnect it to power.
4. Make sure that DSA and BIOS/uEFI are at the latest level.
Related links
– Lenovo Support website
– Latest level of DSA
• 201-859-000 : Standalone Memory Test Aborted
INVALID XSECSRAT type.

Recoverable
No
Severity
Warning
Serviceable
No
Automatically notify support
No
User Response
Complete the following steps:
1. Perform the actions mentioned one at a time and try the test after each action.
2. If the problem remains, contact your technical-service representative.
3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s).
Reconnect it to power.
4. Make sure that DSA and BIOS/uEFI are at the latest level.
Related links
– Lenovo Support website
– Latest level of DSA
• 201-859-001 : Standalone Memory Test Aborted

892 Lenovo System x3550 M5 Installation and Service Guide

 INVALID XSECSRAT type.

Recoverable
No
Severity
Warning
Serviceable
No
Automatically notify support
No
User Response
Complete the following steps:
1. Perform the actions mentioned one at a time and try the test after each action.
2. If the problem remains, contact your technical-service representative.
3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s).
Reconnect it to power.
4. Make sure that DSA and BIOS/uEFI are at the latest level.
Related links
– Lenovo Support website
– Latest level of DSA
• 201-859-002 : Standalone Memory Test Aborted
INVALID XSECSRAT type.

Recoverable
No
Severity
Warning
Serviceable
No
Automatically notify support
No
User Response
Complete the following steps:
1. Perform the actions mentioned one at a time and try the test after each action.
2. If the problem remains, contact your technical-service representative.
3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s).
Reconnect it to power.
4. Make sure that DSA and BIOS/uEFI are at the latest level.
Related links
– Lenovo Support website
– Latest level of DSA
• 201-859-003 : Standalone Memory Test Aborted
INVALID XSECSRAT type.

Recoverable
No

Appendix C. DSA diagnostic test results 893

 Severity
Warning
Serviceable
No
Automatically notify support
No
User Response
Complete the following steps:
1. Perform the actions mentioned one at a time and try the test after each action.
2. If the problem remains, contact your technical-service representative.
3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s).
Reconnect it to power.
4. Make sure that DSA and BIOS/uEFI are at the latest level.
Related links
– Lenovo Support website
– Latest level of DSA
• 201-860-000 : Standalone Memory Test Aborted
No OEM0 type 1 found.

Recoverable
No
Severity
Warning
Serviceable
No
Automatically notify support
No
User Response
Complete the following steps:
1. Perform the actions mentioned one at a time and try the test after each action.
2. If the problem remains, contact your technical-service representative.
3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s).
Reconnect it to power.
4. Make sure that DSA and BIOS/uEFI are at the latest level.
Related links
– Lenovo Support website
– Latest level of DSA
• 201-860-001 : Standalone Memory Test Aborted
No OEM0 type 1 found.

Recoverable
No
Severity
Warning
Serviceable

894 Lenovo System x3550 M5 Installation and Service Guide

 No
Automatically notify support
No
User Response
Complete the following steps:
1. Perform the actions mentioned one at a time and try the test after each action.
2. If the problem remains, contact your technical-service representative.
3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s).
Reconnect it to power.
4. Make sure that DSA and BIOS/uEFI are at the latest level.
Related links
– Lenovo Support website
– Latest level of DSA
• 201-860-002 : Standalone Memory Test Aborted
No OEM0 type 1 found.

Recoverable
No
Severity
Warning
Serviceable
No
Automatically notify support
No
User Response
Complete the following steps:
1. Perform the actions mentioned one at a time and try the test after each action.
2. If the problem remains, contact your technical-service representative.
3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s).
Reconnect it to power.
4. Make sure that DSA and BIOS/uEFI are at the latest level.
Related links
– Lenovo Support website
– Latest level of DSA
• 201-860-003 : Standalone Memory Test Aborted
No OEM0 type 1 found.

Recoverable
No
Severity
Warning
Serviceable
No
Automatically notify support
No

Appendix C. DSA diagnostic test results 895

 User Response
Complete the following steps:
1. Perform the actions mentioned one at a time and try the test after each action.
2. If the problem remains, contact your technical-service representative.
3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s).
Reconnect it to power.
4. Make sure that DSA and BIOS/uEFI are at the latest level.
Related links
– Lenovo Support website
– Latest level of DSA
• 201-861-000 : Standalone Memory Test Aborted
No SRAT type 1 found.

Recoverable
No
Severity
Warning
Serviceable
No
Automatically notify support
No
User Response
Complete the following steps:
1. Perform the actions mentioned one at a time and try the test after each action.
2. If the problem remains, contact your technical-service representative.
3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s).
Reconnect it to power.
4. Make sure that DSA and BIOS/uEFI are at the latest level.
Related links
– Lenovo Support website
– Latest level of DSA
• 201-861-001 : Standalone Memory Test Aborted
No SRAT type 1 found.

Recoverable
No
Severity
Warning
Serviceable
No
Automatically notify support
No
User Response
Complete the following steps:
1. Perform the actions mentioned one at a time and try the test after each action.

896 Lenovo System x3550 M5 Installation and Service Guide

 2. If the problem remains, contact your technical-service representative.
3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s).
Reconnect it to power.
4. Make sure that DSA and BIOS/uEFI are at the latest level.
Related links
– Lenovo Support website
– Latest level of DSA
• 201-861-002 : Standalone Memory Test Aborted
No SRAT type 1 found.

Recoverable
No
Severity
Warning
Serviceable
No
Automatically notify support
No
User Response
Complete the following steps:
1. Perform the actions mentioned one at a time and try the test after each action.
2. If the problem remains, contact your technical-service representative.
3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s).
Reconnect it to power.
4. Make sure that DSA and BIOS/uEFI are at the latest level.
Related links
– Lenovo Support website
– Latest level of DSA
• 201-861-003 : Standalone Memory Test Aborted
No SRAT type 1 found.

Recoverable
No
Severity
Warning
Serviceable
No
Automatically notify support
No
User Response
Complete the following steps:
1. Perform the actions mentioned one at a time and try the test after each action.
2. If the problem remains, contact your technical-service representative.
3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s).
Reconnect it to power.

Appendix C. DSA diagnostic test results 897

 4. Make sure that DSA and BIOS/uEFI are at the latest level.
Related links
– Lenovo Support website
– Latest level of DSA
• 201-862-000 : Standalone Memory Test Aborted
No OEM1 structure found.

Recoverable
No
Severity
Warning
Serviceable
No
Automatically notify support
No
User Response
Complete the following steps:
1. Perform the actions mentioned one at a time and try the test after each action.
2. If the problem remains, contact your technical-service representative.
3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s).
Reconnect it to power.
4. Make sure that DSA and BIOS/uEFI are at the latest level.
Related links
– Lenovo Support website
– Latest level of DSA
• 201-862-001 : Standalone Memory Test Aborted
No OEM1 structure found.

Recoverable
No
Severity
Warning
Serviceable
No
Automatically notify support
No
User Response
Complete the following steps:
1. Perform the actions mentioned one at a time and try the test after each action.
2. If the problem remains, contact your technical-service representative.
3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s).
Reconnect it to power.
4. Make sure that DSA and BIOS/uEFI are at the latest level.
Related links
– Lenovo Support website

898 Lenovo System x3550 M5 Installation and Service Guide

 – Latest level of DSA
• 201-862-002 : Standalone Memory Test Aborted
No OEM1 structure found.

Recoverable
No
Severity
Warning
Serviceable
No
Automatically notify support
No
User Response
Complete the following steps:
1. Perform the actions mentioned one at a time and try the test after each action.
2. If the problem remains, contact your technical-service representative.
3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s).
Reconnect it to power.
4. Make sure that DSA and BIOS/uEFI are at the latest level.
Related links
– Lenovo Support website
– Latest level of DSA
• 201-862-003 : Standalone Memory Test Aborted
No OEM1 structure found.

Recoverable
No
Severity
Warning
Serviceable
No
Automatically notify support
No
User Response
Complete the following steps:
1. Perform the actions mentioned one at a time and try the test after each action.
2. If the problem remains, contact your technical-service representative.
3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s).
Reconnect it to power.
4. Make sure that DSA and BIOS/uEFI are at the latest level.
Related links
– Lenovo Support website
– Latest level of DSA
• 201-863-000 : Standalone Memory Test Aborted
No IBMERROR key in OEM1 structure.

Appendix C. DSA diagnostic test results 899

 Recoverable
No
Severity
Warning
Serviceable
No
Automatically notify support
No
User Response
Complete the following steps:
1. Perform the actions mentioned one at a time and try the test after each action.
2. If the problem remains, contact your technical-service representative.
3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s).
Reconnect it to power.
4. Make sure that DSA and BIOS/uEFI are at the latest level.
Related links
– Lenovo Support website
– Latest level of DSA
• 201-863-001 : Standalone Memory Test Aborted
No IBMERROR key in OEM1 structure.

Recoverable
No
Severity
Warning
Serviceable
No
Automatically notify support
No
User Response
Complete the following steps:
1. Perform the actions mentioned one at a time and try the test after each action.
2. If the problem remains, contact your technical-service representative.
3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s).
Reconnect it to power.
4. Make sure that DSA and BIOS/uEFI are at the latest level.
Related links
– Lenovo Support website
– Latest level of DSA
• 201-863-002 : Standalone Memory Test Aborted
No IBMERROR key in OEM1 structure.

Recoverable
No
Severity

900 Lenovo System x3550 M5 Installation and Service Guide

 Warning
Serviceable
No
Automatically notify support
No
User Response
Complete the following steps:
1. Perform the actions mentioned one at a time and try the test after each action.
2. If the problem remains, contact your technical-service representative.
3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s).
Reconnect it to power.
4. Make sure that DSA and BIOS/uEFI are at the latest level.
Related links
– Lenovo Support website
– Latest level of DSA
• 201-863-003 : Standalone Memory Test Aborted
No IBMERROR key in OEM1 structure.

Recoverable
No
Severity
Warning
Serviceable
No
Automatically notify support
No
User Response
Complete the following steps:
1. Perform the actions mentioned one at a time and try the test after each action.
2. If the problem remains, contact your technical-service representative.
3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s).
Reconnect it to power.
4. Make sure that DSA and BIOS/uEFI are at the latest level.
Related links
– Lenovo Support website
– Latest level of DSA
• 201-864-000 : Standalone Memory Test Aborted
No GAS located in OEM1.

Recoverable
No
Severity
Warning
Serviceable
No

Appendix C. DSA diagnostic test results 901

 Automatically notify support
No
User Response
Complete the following steps:
1. Perform the actions mentioned one at a time and try the test after each action.
2. If the problem remains, contact your technical-service representative.
3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s).
Reconnect it to power.
4. Make sure that DSA and BIOS/uEFI are at the latest level.
Related links
– Lenovo Support website
– Latest level of DSA
• 201-864-001 : Standalone Memory Test Aborted
No GAS located in OEM1.

Recoverable
No
Severity
Warning
Serviceable
No
Automatically notify support
No
User Response
Complete the following steps:
1. Perform the actions mentioned one at a time and try the test after each action.
2. If the problem remains, contact your technical-service representative.
3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s).
Reconnect it to power.
4. Make sure that DSA and BIOS/uEFI are at the latest level.
Related links
– Lenovo Support website
– Latest level of DSA
• 201-864-002 : Standalone Memory Test Aborted
No GAS located in OEM1.

Recoverable
No
Severity
Warning
Serviceable
No
Automatically notify support
No
User Response

902 Lenovo System x3550 M5 Installation and Service Guide

 Complete the following steps:
1. Perform the actions mentioned one at a time and try the test after each action.
2. If the problem remains, contact your technical-service representative.
3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s).
Reconnect it to power.
4. Make sure that DSA and BIOS/uEFI are at the latest level.
Related links
– Lenovo Support website
– Latest level of DSA
• 201-864-003 : Standalone Memory Test Aborted
No GAS located in OEM1.

Recoverable
No
Severity
Warning
Serviceable
No
Automatically notify support
No
User Response
Complete the following steps:
1. Perform the actions mentioned one at a time and try the test after each action.
2. If the problem remains, contact your technical-service representative.
3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s).
Reconnect it to power.
4. Make sure that DSA and BIOS/uEFI are at the latest level.
Related links
– Lenovo Support website
– Latest level of DSA
• 201-865-000 : Standalone Memory Test Aborted
No XSECSRAT key in OEM0 structure.

Recoverable
No
Severity
Warning
Serviceable
No
Automatically notify support
No
User Response
Complete the following steps:
1. Perform the actions mentioned one at a time and try the test after each action.
2. If the problem remains, contact your technical-service representative.

Appendix C. DSA diagnostic test results 903

 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s).
Reconnect it to power.
4. Make sure that DSA and BIOS/uEFI are at the latest level.
Related links
– Lenovo Support website
– Latest level of DSA
• 201-865-001 : Standalone Memory Test Aborted
No XSECSRAT key in OEM0 structure.

Recoverable
No
Severity
Warning
Serviceable
No
Automatically notify support
No
User Response
Complete the following steps:
1. Perform the actions mentioned one at a time and try the test after each action.
2. If the problem remains, contact your technical-service representative.
3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s).
Reconnect it to power.
4. Make sure that DSA and BIOS/uEFI are at the latest level.
Related links
– Lenovo Support website
– Latest level of DSA
• 201-865-002 : Standalone Memory Test Aborted
No XSECSRAT key in OEM0 structure.

Recoverable
No
Severity
Warning
Serviceable
No
Automatically notify support
No
User Response
Complete the following steps:
1. Perform the actions mentioned one at a time and try the test after each action.
2. If the problem remains, contact your technical-service representative.
3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s).
Reconnect it to power.
4. Make sure that DSA and BIOS/uEFI are at the latest level.

904 Lenovo System x3550 M5 Installation and Service Guide

 Related links
– Lenovo Support website
– Latest level of DSA
• 201-865-003 : Standalone Memory Test Aborted
No XSECSRAT key in OEM0 structure.

Recoverable
No
Severity
Warning
Serviceable
No
Automatically notify support
No
User Response
Complete the following steps:
1. Perform the actions mentioned one at a time and try the test after each action.
2. If the problem remains, contact your technical-service representative.
3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s).
Reconnect it to power.
4. Make sure that DSA and BIOS/uEFI are at the latest level.
Related links
– Lenovo Support website
– Latest level of DSA
• 201-866-000 : Standalone Memory Test Aborted
EFI-SAL Invalid parameter from GetMemoryMap function.

Recoverable
No
Severity
Warning
Serviceable
No
Automatically notify support
No
User Response
Complete the following steps:
1. Perform the actions mentioned one at a time and try the test after each action.
2. If the problem remains, contact your technical-service representative.
3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s).
Reconnect it to power.
4. Make sure that DSA and BIOS/uEFI are at the latest level.
Related links
– Lenovo Support website
– Latest level of DSA
• 201-866-001 : Standalone Memory Test Aborted

Appendix C. DSA diagnostic test results 905

 EFI-SAL Invalid parameter from GetMemoryMap function.

Recoverable
No
Severity
Warning
Serviceable
No
Automatically notify support
No
User Response
Complete the following steps:
1. Perform the actions mentioned one at a time and try the test after each action.
2. If the problem remains, contact your technical-service representative.
3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s).
Reconnect it to power.
4. Make sure that DSA and BIOS/uEFI are at the latest level.
Related links
– Lenovo Support website
– Latest level of DSA
• 201-866-002 : Standalone Memory Test Aborted
EFI-SAL Invalid parameter from GetMemoryMap function.

Recoverable
No
Severity
Warning
Serviceable
No
Automatically notify support
No
User Response
Complete the following steps:
1. Perform the actions mentioned one at a time and try the test after each action.
2. If the problem remains, contact your technical-service representative.
3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s).
Reconnect it to power.
4. Make sure that DSA and BIOS/uEFI are at the latest level.
Related links
– Lenovo Support website
– Latest level of DSA
• 201-866-003 : Standalone Memory Test Aborted
EFI-SAL Invalid parameter from GetMemoryMap function.

Recoverable
No

906 Lenovo System x3550 M5 Installation and Service Guide

 Severity
Warning
Serviceable
No
Automatically notify support
No
User Response
Complete the following steps:
1. Perform the actions mentioned one at a time and try the test after each action.
2. If the problem remains, contact your technical-service representative.
3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s).
Reconnect it to power.
4. Make sure that DSA and BIOS/uEFI are at the latest level.
Related links
– Lenovo Support website
– Latest level of DSA
• 201-867-000 : Standalone Memory Test Aborted
EFI/SAL: Buffer not allocated.

Recoverable
No
Severity
Warning
Serviceable
No
Automatically notify support
No
User Response
Complete the following steps:
1. Perform the actions mentioned one at a time and try the test after each action.
2. If the problem remains, contact your technical-service representative.
3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s).
Reconnect it to power.
4. Make sure that DSA and BIOS/uEFI are at the latest level.
Related links
– Lenovo Support website
– Latest level of DSA
• 201-867-001 : Standalone Memory Test Aborted
EFI/SAL: Buffer not allocated.

Recoverable
No
Severity
Warning
Serviceable

Appendix C. DSA diagnostic test results 907

 No
Automatically notify support
No
User Response
Complete the following steps:
1. Perform the actions mentioned one at a time and try the test after each action.
2. If the problem remains, contact your technical-service representative.
3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s).
Reconnect it to power.
4. Make sure that DSA and BIOS/uEFI are at the latest level.
Related links
– Lenovo Support website
– Latest level of DSA
• 201-867-002 : Standalone Memory Test Aborted
EFI/SAL: Buffer not allocated.

Recoverable
No
Severity
Warning
Serviceable
No
Automatically notify support
No
User Response
Complete the following steps:
1. Perform the actions mentioned one at a time and try the test after each action.
2. If the problem remains, contact your technical-service representative.
3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s).
Reconnect it to power.
4. Make sure that DSA and BIOS/uEFI are at the latest level.
Related links
– Lenovo Support website
– Latest level of DSA
• 201-867-003 : Standalone Memory Test Aborted
EFI/SAL: Buffer not allocated.

Recoverable
No
Severity
Warning
Serviceable
No
Automatically notify support
No

908 Lenovo System x3550 M5 Installation and Service Guide

 User Response
Complete the following steps:
1. Perform the actions mentioned one at a time and try the test after each action.
2. If the problem remains, contact your technical-service representative.
3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s).
Reconnect it to power.
4. Make sure that DSA and BIOS/uEFI are at the latest level.
Related links
– Lenovo Support website
– Latest level of DSA
• 201-868-000 : Standalone Memory Test Aborted
EFI/SAL: Buffer allocated in GetMemoryMap too small.

Recoverable
No
Severity
Warning
Serviceable
No
Automatically notify support
No
User Response
Complete the following steps:
1. Perform the actions mentioned one at a time and try the test after each action.
2. If the problem remains, contact your technical-service representative.
3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s).
Reconnect it to power.
4. Make sure that DSA and BIOS/uEFI are at the latest level.
Related links
– Lenovo Support website
– Latest level of DSA
• 201-868-001 : Standalone Memory Test Aborted
EFI/SAL: Buffer allocated in GetMemoryMap too small.

Recoverable
No
Severity
Warning
Serviceable
No
Automatically notify support
No
User Response
Complete the following steps:
1. Perform the actions mentioned one at a time and try the test after each action.

Appendix C. DSA diagnostic test results 909

 2. If the problem remains, contact your technical-service representative.
3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s).
Reconnect it to power.
4. Make sure that DSA and BIOS/uEFI are at the latest level.
Related links
– Lenovo Support website
– Latest level of DSA
• 201-868-002 : Standalone Memory Test Aborted
EFI/SAL: Buffer allocated in GetMemoryMap too small.

Recoverable
No
Severity
Warning
Serviceable
No
Automatically notify support
No
User Response
Complete the following steps:
1. Perform the actions mentioned one at a time and try the test after each action.
2. If the problem remains, contact your technical-service representative.
3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s).
Reconnect it to power.
4. Make sure that DSA and BIOS/uEFI are at the latest level.
Related links
– Lenovo Support website
– Latest level of DSA
• 201-868-003 : Standalone Memory Test Aborted
EFI/SAL: Buffer allocated in GetMemoryMap too small.

Recoverable
No
Severity
Warning
Serviceable
No
Automatically notify support
No
User Response
Complete the following steps:
1. Perform the actions mentioned one at a time and try the test after each action.
2. If the problem remains, contact your technical-service representative.
3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s).
Reconnect it to power.

910 Lenovo System x3550 M5 Installation and Service Guide

 4. Make sure that DSA and BIOS/uEFI are at the latest level.
Related links
– Lenovo Support website
– Latest level of DSA
• 201-869-000 : Standalone Memory Test Aborted
EFI/SAL Invalid parameter from GetMemoryMap function.

Recoverable
No
Severity
Warning
Serviceable
No
Automatically notify support
No
User Response
Complete the following steps:
1. Perform the actions mentioned one at a time and try the test after each action.
2. If the problem remains, contact your technical-service representative.
3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s).
Reconnect it to power.
4. Make sure that DSA and BIOS/uEFI are at the latest level.
Related links
– Lenovo Support website
– Latest level of DSA
• 201-869-001 : Standalone Memory Test Aborted
EFI/SAL Invalid parameter from GetMemoryMap function.

Recoverable
No
Severity
Warning
Serviceable
No
Automatically notify support
No
User Response
Complete the following steps:
1. Perform the actions mentioned one at a time and try the test after each action.
2. If the problem remains, contact your technical-service representative.
3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s).
Reconnect it to power.
4. Make sure that DSA and BIOS/uEFI are at the latest level.
Related links
– Lenovo Support website

Appendix C. DSA diagnostic test results 911

 – Latest level of DSA
• 201-869-002 : Standalone Memory Test Aborted
EFI/SAL Invalid parameter from GetMemoryMap function.

Recoverable
No
Severity
Warning
Serviceable
No
Automatically notify support
No
User Response
Complete the following steps:
1. Perform the actions mentioned one at a time and try the test after each action.
2. If the problem remains, contact your technical-service representative.
3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s).
Reconnect it to power.
4. Make sure that DSA and BIOS/uEFI are at the latest level.
Related links
– Lenovo Support website
– Latest level of DSA
• 201-869-003 : Standalone Memory Test Aborted
EFI/SAL Invalid parameter from GetMemoryMap function.

Recoverable
No
Severity
Warning
Serviceable
No
Automatically notify support
No
User Response
Complete the following steps:
1. Perform the actions mentioned one at a time and try the test after each action.
2. If the problem remains, contact your technical-service representative.
3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s).
Reconnect it to power.
4. Make sure that DSA and BIOS/uEFI are at the latest level.
Related links
– Lenovo Support website
– Latest level of DSA
• 201-870-000 : Standalone Memory Test Aborted
CPU Doamin in ACPI not valid.

912 Lenovo System x3550 M5 Installation and Service Guide

 Recoverable
No
Severity
Warning
Serviceable
No
Automatically notify support
No
User Response
Complete the following steps:
1. Perform the actions mentioned one at a time and try the test after each action.
2. If the problem remains, contact your technical-service representative.
3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s).
Reconnect it to power.
4. Make sure that DSA and BIOS/uEFI are at the latest level.
Related links
– Lenovo Support website
– Latest level of DSA
• 201-870-001 : Standalone Memory Test Aborted
CPU Doamin in ACPI not valid.

Recoverable
No
Severity
Warning
Serviceable
No
Automatically notify support
No
User Response
Complete the following steps:
1. Perform the actions mentioned one at a time and try the test after each action.
2. If the problem remains, contact your technical-service representative.
3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s).
Reconnect it to power.
4. Make sure that DSA and BIOS/uEFI are at the latest level.
Related links
– Lenovo Support website
– Latest level of DSA
• 201-870-002 : Standalone Memory Test Aborted
CPU Doamin in ACPI not valid.

Recoverable
No
Severity

Appendix C. DSA diagnostic test results 913

 Warning
Serviceable
No
Automatically notify support
No
User Response
Complete the following steps:
1. Perform the actions mentioned one at a time and try the test after each action.
2. If the problem remains, contact your technical-service representative.
3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s).
Reconnect it to power.
4. Make sure that DSA and BIOS/uEFI are at the latest level.
Related links
– Lenovo Support website
– Latest level of DSA
• 201-870-003 : Standalone Memory Test Aborted
CPU Doamin in ACPI not valid.

Recoverable
No
Severity
Warning
Serviceable
No
Automatically notify support
No
User Response
Complete the following steps:
1. Perform the actions mentioned one at a time and try the test after each action.
2. If the problem remains, contact your technical-service representative.
3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s).
Reconnect it to power.
4. Make sure that DSA and BIOS/uEFI are at the latest level.
Related links
– Lenovo Support website
– Latest level of DSA
• 201-871-000 : Standalone Memory Test Aborted
Data Mis-compare encountered.

Recoverable
No
Severity
Warning
Serviceable
No

914 Lenovo System x3550 M5 Installation and Service Guide

 Automatically notify support
No
User Response
Complete the following steps:
1. Perform the actions mentioned one at a time and try the test after each action.
2. If the problem remains, contact your technical-service representative.
3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s).
Reconnect it to power.
4. Make sure that DSA and BIOS/uEFI are at the latest level.
Related links
– Lenovo Support website
– Latest level of DSA
• 201-871-001 : Standalone Memory Test Aborted
Data Mis-compare encountered.

Recoverable
No
Severity
Warning
Serviceable
No
Automatically notify support
No
User Response
Complete the following steps:
1. Perform the actions mentioned one at a time and try the test after each action.
2. If the problem remains, contact your technical-service representative.
3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s).
Reconnect it to power.
4. Make sure that DSA and BIOS/uEFI are at the latest level.
Related links
– Lenovo Support website
– Latest level of DSA
• 201-871-002 : Standalone Memory Test Aborted
Data Mis-compare encountered.

Recoverable
No
Severity
Warning
Serviceable
No
Automatically notify support
No
User Response

Appendix C. DSA diagnostic test results 915

 Complete the following steps:
1. Perform the actions mentioned one at a time and try the test after each action.
2. If the problem remains, contact your technical-service representative.
3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s).
Reconnect it to power.
4. Make sure that DSA and BIOS/uEFI are at the latest level.
Related links
– Lenovo Support website
– Latest level of DSA
• 201-871-003 : Standalone Memory Test Aborted
Data Mis-compare encountered.

Recoverable
No
Severity
Warning
Serviceable
No
Automatically notify support
No
User Response
Complete the following steps:
1. Perform the actions mentioned one at a time and try the test after each action.
2. If the problem remains, contact your technical-service representative.
3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s).
Reconnect it to power.
4. Make sure that DSA and BIOS/uEFI are at the latest level.
Related links
– Lenovo Support website
– Latest level of DSA
• 201-877-000 : Standalone Memory Test Aborted
BIOS: Sparing in Extended PCI reg. must be OFF. Go to setup and disable sparing.

Recoverable
No
Severity
Warning
Serviceable
No
Automatically notify support
No
User Response
Complete the following steps:
1. Perform the actions mentioned one at a time and try the test after each action.
2. If the problem remains, contact your technical-service representative.

916 Lenovo System x3550 M5 Installation and Service Guide

 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s).
Reconnect it to power.
4. Make sure that DSA and BIOS/uEFI are at the latest level.
Related links
– Lenovo Support website
– Latest level of DSA
• 201-877-001 : Standalone Memory Test Aborted
BIOS: Sparing in Extended PCI reg. must be OFF. Go to setup and disable sparing.

Recoverable
No
Severity
Warning
Serviceable
No
Automatically notify support
No
User Response
Complete the following steps:
1. Perform the actions mentioned one at a time and try the test after each action.
2. If the problem remains, contact your technical-service representative.
3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s).
Reconnect it to power.
4. Make sure that DSA and BIOS/uEFI are at the latest level.
Related links
– Lenovo Support website
– Latest level of DSA
• 201-877-002 : Standalone Memory Test Aborted
BIOS: Sparing in Extended PCI reg. must be OFF. Go to setup and disable sparing.

Recoverable
No
Severity
Warning
Serviceable
No
Automatically notify support
No
User Response
Complete the following steps:
1. Perform the actions mentioned one at a time and try the test after each action.
2. If the problem remains, contact your technical-service representative.
3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s).
Reconnect it to power.
4. Make sure that DSA and BIOS/uEFI are at the latest level.

Appendix C. DSA diagnostic test results 917

 Related links
– Lenovo Support website
– Latest level of DSA
• 201-877-003 : Standalone Memory Test Aborted
BIOS: Sparing in Extended PCI reg. must be OFF. Go to setup and disable sparing.

Recoverable
No
Severity
Warning
Serviceable
No
Automatically notify support
No
User Response
Complete the following steps:
1. Perform the actions mentioned one at a time and try the test after each action.
2. If the problem remains, contact your technical-service representative.
3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s).
Reconnect it to power.
4. Make sure that DSA and BIOS/uEFI are at the latest level.
Related links
– Lenovo Support website
– Latest level of DSA
• 201-878-000 : Standalone Memory Test Aborted
Sparing feature must be turned OFF. Go to setup and turn the sparing feature OFF.

Recoverable
No
Severity
Warning
Serviceable
No
Automatically notify support
No
User Response
Complete the following steps:
1. Perform the actions mentioned one at a time and try the test after each action.
2. If the problem remains, contact your technical-service representative.
3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s).
Reconnect it to power.
4. Make sure that DSA and BIOS/uEFI are at the latest level.
Related links
– Lenovo Support website
– Latest level of DSA
• 201-878-001 : Standalone Memory Test Aborted

918 Lenovo System x3550 M5 Installation and Service Guide

 Sparing feature must be turned OFF. Go to setup and turn the sparing feature OFF.

Recoverable
No
Severity
Warning
Serviceable
No
Automatically notify support
No
User Response
Complete the following steps:
1. Perform the actions mentioned one at a time and try the test after each action.
2. If the problem remains, contact your technical-service representative.
3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s).
Reconnect it to power.
4. Make sure that DSA and BIOS/uEFI are at the latest level.
Related links
– Lenovo Support website
– Latest level of DSA
• 201-878-002 : Standalone Memory Test Aborted
Sparing feature must be turned OFF. Go to setup and turn the sparing feature OFF.

Recoverable
No
Severity
Warning
Serviceable
No
Automatically notify support
No
User Response
Complete the following steps:
1. Perform the actions mentioned one at a time and try the test after each action.
2. If the problem remains, contact your technical-service representative.
3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s).
Reconnect it to power.
4. Make sure that DSA and BIOS/uEFI are at the latest level.
Related links
– Lenovo Support website
– Latest level of DSA
• 201-878-003 : Standalone Memory Test Aborted
Sparing feature must be turned OFF. Go to setup and turn the sparing feature OFF.

Recoverable
No

Appendix C. DSA diagnostic test results 919

 Severity
Warning
Serviceable
No
Automatically notify support
No
User Response
Complete the following steps:
1. Perform the actions mentioned one at a time and try the test after each action.
2. If the problem remains, contact your technical-service representative.
3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s).
Reconnect it to power.
4. Make sure that DSA and BIOS/uEFI are at the latest level.
Related links
– Lenovo Support website
– Latest level of DSA
• 201-885-000 : Standalone Memory Test Aborted
Processor does not support MTRR register manipulation. Can not write to memory without cache.

Recoverable
No
Severity
Warning
Serviceable
No
Automatically notify support
No
User Response
Complete the following steps:
1. Perform the actions mentioned one at a time and try the test after each action.
2. If the problem remains, contact your technical-service representative.
3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s).
Reconnect it to power.
4. Make sure that DSA and BIOS/uEFI are at the latest level.
Related links
– Lenovo Support website
– Latest level of DSA
• 201-885-001 : Standalone Memory Test Aborted
Processor does not support MTRR register manipulation. Can not write to memory without cache.

Recoverable
No
Severity
Warning
Serviceable

920 Lenovo System x3550 M5 Installation and Service Guide

 No
Automatically notify support
No
User Response
Complete the following steps:
1. Perform the actions mentioned one at a time and try the test after each action.
2. If the problem remains, contact your technical-service representative.
3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s).
Reconnect it to power.
4. Make sure that DSA and BIOS/uEFI are at the latest level.
Related links
– Lenovo Support website
– Latest level of DSA
• 201-885-002 : Standalone Memory Test Aborted
Processor does not support MTRR register manipulation. Can not write to memory without cache.

Recoverable
No
Severity
Warning
Serviceable
No
Automatically notify support
No
User Response
Complete the following steps:
1. Perform the actions mentioned one at a time and try the test after each action.
2. If the problem remains, contact your technical-service representative.
3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s).
Reconnect it to power.
4. Make sure that DSA and BIOS/uEFI are at the latest level.
Related links
– Lenovo Support website
– Latest level of DSA
• 201-885-003 : Standalone Memory Test Aborted
Processor does not support MTRR register manipulation. Can not write to memory without cache.

Recoverable
No
Severity
Warning
Serviceable
No
Automatically notify support
No

Appendix C. DSA diagnostic test results 921

 User Response
Complete the following steps:
1. Perform the actions mentioned one at a time and try the test after each action.
2. If the problem remains, contact your technical-service representative.
3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s).
Reconnect it to power.
4. Make sure that DSA and BIOS/uEFI are at the latest level.
Related links
– Lenovo Support website
– Latest level of DSA
• 201-886-000 : Standalone Memory Test Aborted
Memory Upper limit is less than 16 Mbytes.

Recoverable
No
Severity
Warning
Serviceable
No
Automatically notify support
No
User Response
Complete the following steps:
1. Perform the actions mentioned one at a time and try the test after each action.
2. If the problem remains, contact your technical-service representative.
3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s).
Reconnect it to power.
4. Make sure that DSA and BIOS/uEFI are at the latest level.
Related links
– Lenovo Support website
– Latest level of DSA
• 201-886-001 : Standalone Memory Test Aborted
Memory Upper limit is less than 16 Mbytes.

Recoverable
No
Severity
Warning
Serviceable
No
Automatically notify support
No
User Response
Complete the following steps:
1. Perform the actions mentioned one at a time and try the test after each action.

922 Lenovo System x3550 M5 Installation and Service Guide

 2. If the problem remains, contact your technical-service representative.
3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s).
Reconnect it to power.
4. Make sure that DSA and BIOS/uEFI are at the latest level.
Related links
– Lenovo Support website
– Latest level of DSA
• 201-886-002 : Standalone Memory Test Aborted
Memory Upper limit is less than 16 Mbytes.

Recoverable
No
Severity
Warning
Serviceable
No
Automatically notify support
No
User Response
Complete the following steps:
1. Perform the actions mentioned one at a time and try the test after each action.
2. If the problem remains, contact your technical-service representative.
3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s).
Reconnect it to power.
4. Make sure that DSA and BIOS/uEFI are at the latest level.
Related links
– Lenovo Support website
– Latest level of DSA
• 201-886-003 : Standalone Memory Test Aborted
Memory Upper limit is less than 16 Mbytes.

Recoverable
No
Severity
Warning
Serviceable
No
Automatically notify support
No
User Response
Complete the following steps:
1. Perform the actions mentioned one at a time and try the test after each action.
2. If the problem remains, contact your technical-service representative.
3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s).
Reconnect it to power.

Appendix C. DSA diagnostic test results 923

 4. Make sure that DSA and BIOS/uEFI are at the latest level.
Related links
– Lenovo Support website
– Latest level of DSA
• 201-899-000 : Standalone Memory Test Aborted
Memory Diagnostics Test Aborted by user.

Recoverable
No
Severity
Warning
Serviceable
No
Automatically notify support
No
Related links
– Lenovo Support website
– Latest level of DSA
• 201-899-001 : Standalone Memory Test Aborted
Memory Diagnostics Test Aborted by user.

Recoverable
No
Severity
Warning
Serviceable
No
Automatically notify support
No
Related links
– Lenovo Support website
– Latest level of DSA
• 201-899-002 : Standalone Memory Test Aborted
Memory Diagnostics Test Aborted by user.

Recoverable
No
Severity
Warning
Serviceable
No
Automatically notify support
No
Related links
– Lenovo Support website
– Latest level of DSA
• 201-899-003 : Standalone Memory Test Aborted

924 Lenovo System x3550 M5 Installation and Service Guide

 Memory Diagnostics Test Aborted by user.

Recoverable
No
Severity
Warning
Serviceable
No
Automatically notify support
No
Related links
– Lenovo Support website
– Latest level of DSA
• 201-901-000 : Standalone Memory Test Failed
Memory Diagnostics Test Failed.

Recoverable
No
Severity
Error
Serviceable
Yes
Automatically notify support
No
User Response
Complete the following steps:
1. Perform the actions mentioned one at a time and try the test after each action.
2. If the problem remains, contact your technical-service representative.
3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s).
Reconnect it to power.
4. Make sure that DSA and BIOS/uEFI are at the latest level.
5. Replace any DIMMS(s) mentioned in error, one by one.
6. Make sure that all DIMMs are enabled in the Configuration/Setup Utility program.
7. If failure remains, refer to "Troubleshooting by symptom" in the system "Installation and Service
Guide" for the next corrective action.
Related links
– Lenovo Support website
– Latest level of DSA
• 201-901-001 : Standalone Memory Test Failed
Memory Diagnostics Test Failed.

Recoverable
No
Severity
Error
Serviceable

Appendix C. DSA diagnostic test results 925

 Yes
Automatically notify support
No
User Response
Complete the following steps:
1. Perform the actions mentioned one at a time and try the test after each action.
2. If the problem remains, contact your technical-service representative.
3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s).
Reconnect it to power.
4. Make sure that DSA and BIOS/uEFI are at the latest level.
5. Replace any DIMMS(s) mentioned in error, one by one.
6. Make sure that all DIMMs are enabled in the Configuration/Setup Utility program.
7. If failure remains, refer to "Troubleshooting by symptom" in the system "Installation and Service
Guide" for the next corrective action.
Related links
– Lenovo Support website
– Latest level of DSA
• 201-901-002 : Standalone Memory Test Failed
Memory Diagnostics Test Failed.

Recoverable
No
Severity
Error
Serviceable
Yes
Automatically notify support
No
User Response
Complete the following steps:
1. Perform the actions mentioned one at a time and try the test after each action.
2. If the problem remains, contact your technical-service representative.
3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s).
Reconnect it to power.
4. Make sure that DSA and BIOS/uEFI are at the latest level.
5. Replace any DIMMS(s) mentioned in error, one by one.
6. Make sure that all DIMMs are enabled in the Configuration/Setup Utility program.
7. If failure remains, refer to "Troubleshooting by symptom" in the system "Installation and Service
Guide" for the next corrective action.
Related links
– Lenovo Support website
– Latest level of DSA
• 201-901-003 : Standalone Memory Test Failed
Memory Diagnostics Test Failed.

926 Lenovo System x3550 M5 Installation and Service Guide

 Recoverable
No
Severity
Error
Serviceable
Yes
Automatically notify support
No
User Response
Complete the following steps:
1. Perform the actions mentioned one at a time and try the test after each action.
2. If the problem remains, contact your technical-service representative.
3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s).
Reconnect it to power.
4. Make sure that DSA and BIOS/uEFI are at the latest level.
5. Replace any DIMMS(s) mentioned in error, one by one.
6. Make sure that all DIMMs are enabled in the Configuration/Setup Utility program.
7. If failure remains, refer to "Troubleshooting by symptom" in the system "Installation and Service
Guide" for the next corrective action.
Related links
– Lenovo Support website
– Latest level of DSA

DSA memory stress test results

The following messages can result when you run the memory stress test.

Test results for the DSA memory stress test

The following messages can result when you run the DSA memory stress test.

• 202-000-000 : MemStr Test Passed

Test Passed.

Recoverable
No
Severity
Event
Serviceable
No
Automatically notify support
No
Related links
– Lenovo Support website
– Latest level of DSA
• 202-801-000 : MemStr Test Aborted
Internal program error.

Appendix C. DSA diagnostic test results 927

 Recoverable
No
Severity
Warning
Serviceable
Yes
Automatically notify support
No
User Response
Complete the following steps:
1. Turn off and restart the system.
2. Make sure that the DSA Diagnostic code is at the latest level.
3. Run the test again.
4. If the system has stopped responding, turn off and restart the system.
5. Check the system firmware level and upgrade if necessary.
6. Run the memory diagnostic to identify the specific failing DIMM.
7. If the failure remains, refer to "Troubleshooting by symptom" in the system "Installation and
Service Guide" for the next corrective action.
Related links
– Lenovo Support website
– Latest level of DSA
• 202-802-000 : MemStr Test Aborted
Memory size is insufficient to run the test. At least 1 GB is required.

Recoverable
No
Severity
Warning
Serviceable
Yes
Automatically notify support
No
Related links
– Lenovo Support website
– Latest level of DSA
• 202-803-000 : MemStr Test Aborted
User pressed Ctrl-C.

Recoverable
No
Severity
Warning
Serviceable
Yes
Automatically notify support

928 Lenovo System x3550 M5 Installation and Service Guide

 No
Related links
– Lenovo Support website
– Latest level of DSA
• 202-901-000 : MemStr Test Failed
Test Failed.

Recoverable
No
Severity
Error
Serviceable
Yes
Automatically notify support
No
User Response
Complete the following steps:
1. Execute the standard DSA memory diagnostics to validate all memory.
2. Make sure that the DSA Diagnostic code is at the latest level.
3. Turn off the system and disconnect it from power.
4. Reseat the memory cards and DIMMs.
5. Reconnect the system to power and turn the system on.
6. Run the test again.
7. Execute the standard DSA memory diagnostics to validate all memory.
8. If the failure remains, refer to "Troubleshooting by symptom" in the system "Installation and
Service Guide" for the next corrective action.
Related links
– Lenovo Support website
– Latest level of DSA
• 202-902-000 : MemStr Test Failed
Memory size is insufficient to run the test.

Recoverable
No
Severity
Error
Serviceable
Yes
Automatically notify support
No
User Response
Complete the following steps:
1. Ensure that all memory is enabled by checking the "Available System Memory" in the "Resource
Utilization" section of the DSA Diagnostic Event log.

Appendix C. DSA diagnostic test results 929

 2. If necessary, access the Configuration/Setup Utility program by pressing F1 during system boot
and enable all memory.
3. Make sure that the DSA Diagnostic code is at the latest level.
4. Run the test again.
5. Execute the standard DSA memory diagnostics to validate all memory.
6. If the failure remains, refer to "Troubleshooting by symptom" in the system "Installation and
Service Guide" for the next corrective action.
Related links
– Lenovo Support website
– Latest level of DSA

DSA Nvidia GPU test results

The following messages can result when you run the Nvidia GPU test.

Test results for the DSA Nvidia GPU test

The following messages can result when you run the DSA Nvidia GPU test.

• 409-000-000 : NVIDIA User Diagnostic Test Passed

NVIDIA User Diagnostic test passed.

Recoverable
No
Severity
Event
Serviceable
No
Automatically notify support
No
Related links
– Lenovo Support website
– Latest level of DSA
• 409-003-000 : Nvidia::DiagnosticServiceProvider::Bandwidth Test Passed
Nvidia GPU Bandwidth test passed.

Recoverable
No
Severity
Event
Serviceable
No
Automatically notify support
No
Related links
– Lenovo Support website
– Latest level of DSA
• 409-004-000 : Nvidia::DiagnosticServiceProvider::Query Test Passed

930 Lenovo System x3550 M5 Installation and Service Guide

 Nvidia GPU Query test passed.

Recoverable
No
Severity
Event
Serviceable
No
Automatically notify support
No
Related links
– Lenovo Support website
– Latest level of DSA
• 409-005-000 : Nvidia::DiagnosticServiceProvider::Matrix Test Passed
Nvidia GPU Matrix test passed.

Recoverable
No
Severity
Event
Serviceable
No
Automatically notify support
No
Related links
– Lenovo Support website
– Latest level of DSA
• 409-006-000 : Nvidia::DiagnosticServiceProvider::Binomial Test Passed
Nvidia GPU Binomial test passed.

Recoverable
No
Severity
Event
Serviceable
No
Automatically notify support
No
Related links
– Lenovo Support website
– Latest level of DSA
• 409-800-000 : NVIDIA User Diagnostic Test Aborted
NVIDIA User Diagnostic test was canceled.

Recoverable
No
Severity

Appendix C. DSA diagnostic test results 931

 Event
Serviceable
No
Automatically notify support
No
Related links
– Lenovo Support website
– Latest level of DSA
• 409-803-000 : Nvidia::DiagnosticServiceProvider::Bandwidth Test Aborted
Nvidia GPU Bandwidth test was canceled.

Recoverable
No
Severity
Warning
Serviceable
No
Automatically notify support
No
Related links
– Lenovo Support website
– Latest level of DSA
• 409-804-000 : Nvidia::DiagnosticServiceProvider::Query Test Aborted
Nvidia GPU Query test was canceled.

Recoverable
No
Severity
Warning
Serviceable
No
Automatically notify support
No
Related links
– Lenovo Support website
– Latest level of DSA
• 409-805-000 : Nvidia::DiagnosticServiceProvider::Matrix Test Aborted
Nvidia GPU Matrix test was canceled.

Recoverable
No
Severity
Warning
Serviceable
No
Automatically notify support

932 Lenovo System x3550 M5 Installation and Service Guide

 No
Related links
– Lenovo Support website
– Latest level of DSA
• 409-806-000 : Nvidia::DiagnosticServiceProvider::Binomial Test Aborted
Nvidia GPU Binomial test was canceled.

Recoverable
No
Severity
Warning
Serviceable
No
Automatically notify support
No
Related links
– Lenovo Support website
– Latest level of DSA
• 409-900-000 : NVIDIA User Diagnostic Test Failed
NVIDIA User Diagnostic Test Failed.

Recoverable
No
Severity
Event
Serviceable
Yes
Automatically notify support
No
User Response
Complete the following steps:
1. Verify that the GPU is seated in the PCIe slot correctly by reseating the GPU. Then power cycle
the system.
2. Verify that the power connectors to the GPU are connected firmly. Then power cycle the system.
3. Run nvidia-smi -q In some cases this will report a poorly connected power cable.
4. Rerun the diagnostics, using the same GPU, on system that is known to be working. A variety of
system issues can cause diagnostic failure.
5. If the problem remains, contact your IBM technical-support representative.
Related links
– Lenovo Support website
– Latest level of DSA
• 409-903-000 : Nvidia::DiagnosticServiceProvider::Bandwidth Test Failed
Nvidia GPU Bandwidth Test Failed.

Recoverable
No

Appendix C. DSA diagnostic test results 933

 Severity
Error
Serviceable
Yes
Automatically notify support
No
User Response
Complete the following steps:
1. Verify that the GPU is seated in the PCIe slot correctly by reseating the GPU. Then power cycle
the system.
2. Verify that the power connectors to the GPU are connected firmly. Then power cycle the system.
3. Run nvidia-smi -q In some cases this will report a poorly connected power cable.
4. Rerun the diagnostics, using the same GPU, on system that is known to be working. A variety of
system issues can cause diagnostic failure.
5. If the problem remains, contact your IBM technical-support representative.
Related links
– Lenovo Support website
– Latest level of DSA
• 409-904-000 : Nvidia::DiagnosticServiceProvider::Query Test Failed
Nvidia GPU Query Test Failed.

Recoverable
No
Severity
Error
Serviceable
Yes
Automatically notify support
No
User Response
Complete the following steps:
1. Verify that the GPU is seated in the PCIe slot correctly by reseating the GPU. Then power cycle
the system.
2. Verify that the power connectors to the GPU are connected firmly. Then power cycle the system.
3. Run nvidia-smi -q In some cases this will report a poorly connected power cable.
4. Rerun the diagnostics, using the same GPU, on system that is known to be working. A variety of
system issues can cause diagnostic failure.
5. If the problem remains, contact your IBM technical-support representative.
Related links
– Lenovo Support website
– Latest level of DSA
• 409-905-000 : Nvidia::DiagnosticServiceProvider::Matrix Test Failed
Nvidia GPU Matrix Test Failed.

Recoverable
No

934 Lenovo System x3550 M5 Installation and Service Guide

 Severity
Error
Serviceable
Yes
Automatically notify support
No
User Response
Complete the following steps:
1. Verify that the GPU is seated in the PCIe slot correctly by reseating the GPU. Then power cycle
the system.
2. Verify that the power connectors to the GPU are connected firmly. Then power cycle the system.
3. Run nvidia-smi -q In some cases this will report a poorly connected power cable.
4. Rerun the diagnostics, using the same GPU, on system that is known to be working. A variety of
system issues can cause diagnostic failure.
5. If the problem remains, contact your IBM technical-support representative.
Related links
– Lenovo Support website
– Latest level of DSA
• 409-906-000 : Nvidia::DiagnosticServiceProvider::Binomial Test Failed
Nvidia GPU Binomial Test Failed.

Recoverable
No
Severity
Error
Serviceable
Yes
Automatically notify support
No
User Response
Complete the following steps:
1. Verify that the GPU is seated in the PCIe slot correctly by reseating the GPU. Then power cycle
the system.
2. Verify that the power connectors to the GPU are connected firmly. Then power cycle the system.
3. Run nvidia-smi -q In some cases this will report a poorly connected power cable.
4. Rerun the diagnostics, using the same GPU, on system that is known to be working. A variety of
system issues can cause diagnostic failure.
5. If the problem remains, contact your IBM technical-support representative.
Related links
– Lenovo Support website
– Latest level of DSA

DSA optical drive test results

The following messages can result when you run the optical drive test.

Appendix C. DSA diagnostic test results 935

Test results for the DSA optical drive test
The following messages can result when you run the DSA optical drive test.

• 215-000-000 : Optical Drive Test Passed

Optical Drive Test Passed.

Recoverable
No
Severity
Event
Serviceable
No
Automatically notify support
No
Related links
– Lenovo Support website
– Latest level of DSA
• 215-801-000 : Optical Drive Test Aborted
Optical Drive Test Aborted. Unable to communicate with driver.

Recoverable
No
Severity
Warning
Serviceable
Yes
Automatically notify support
No
User Response
Complete the following steps:
1. Make sure that the DSA Diagnostic code is at the latest level.
2. Run the test again.
3. Check the drive cabling for loose or broken connections at both ends or damage to the cable.
Replace the cable if damage is present.
4. Run the test again.
5. Check system firmware level and upgrade if necessary.The installed firmware level can be found
in the DSA Diagnostic Event Log within the Firmware/VPD section for this component.
6. Run the test again.
Related links
– Lenovo Support website
– Latest level of DSA
• 215-802-000 : Optical Drive Test Aborted
Optical Drive Test Aborted. A read error was encountered.

Recoverable
No

936 Lenovo System x3550 M5 Installation and Service Guide

 Severity
Warning
Serviceable
Yes
Automatically notify support
No
User Response
Complete the following steps:
1. Insert a new CD or DVD into the drive and wait for 15 seconds for the media to be recognized.
Rerun the test.
2. Check the drive cabling for loose or broken connections at both ends or damage to the cable.
Replace the cable if damage is present.
3. Run the test again.
4. If failure remains, refer to "Troubleshooting by symptom" in the system "Installation and Service
Guide" for the next corrective action.
Related links
– Lenovo Support website
– Latest level of DSA
• 215-803-000 : Optical Drive Test Failed
Optical Drive Test Failed. Disk may be in use by the operating system.

Recoverable
No
Severity
Error
Serviceable
Yes
Automatically notify support
No
User Response
Complete the following steps:
1. Wait for the system activity to cease
2. Run the test again
3. Turn off and restart the system.
4. Run the test again.
Related links
– Lenovo Support website
– Latest level of DSA
• 215-804-000 : Optical Drive Test Aborted
Optical Drive Test Aborted. The media tray is open.

Recoverable
No
Severity
Warning

Appendix C. DSA diagnostic test results 937

 Serviceable
Yes
Automatically notify support
No
User Response
Complete the following steps:
1. Close the media tray and wait for 15 seconds for the media to be recognized. Run the test again.
2. Insert a new CD or DVD into the drive and wait for 15 seconds for the media to be recognized.
Rerun the test.
3. Check the drive cabling for loose or broken connections at both ends or damage to the cable.
Replace the cable if damage is present.
4. Run the test again.
5. If failure remains, refer to "Troubleshooting by symptom" in the system "Installation and Service
Guide" for the next corrective action.
Related links
– Lenovo Support website
– Latest level of DSA
• 215-901-000 : Optical Drive Test Aborted
Optical Drive Test Aborted. Drive media is not detected.

Recoverable
No
Severity
Warning
Serviceable
Yes
Automatically notify support
No
User Response
Complete the following steps:
1. Insert a new CD or DVD into the drive and wait for 15 seconds for the media to be recognized.
Rerun the test.
2. Check the drive cabling for loose or broken connections at both ends or damage to the cable.
Replace the cable if damage is present.
3. Run the test again.
4. If failure remains, refer to "Troubleshooting by symptom" in the system "Installation and Service
Guide" for the next corrective action.
Related links
– Lenovo Support website
– Latest level of DSA
• 215-902-000 : Optical Drive Test Failed
Optical Drive Test Failed. Read miscompare.

Recoverable
No
Severity

938 Lenovo System x3550 M5 Installation and Service Guide

 Error
Serviceable
Yes
Automatically notify support
No
User Response
Complete the following steps:
1. Insert a new CD or DVD into the drive and wait for 15 seconds for the media to be recognized.
Rerun the test.
2. Check the drive cabling for loose or broken connections at both ends or damage to the cable.
Replace the cable if damage is present.
3. Run the test again.
4. If failure remains, refer to "Troubleshooting by symptom" in the system "Installation and Service
Guide" for the next corrective action.
Related links
– Lenovo Support website
– Latest level of DSA
• 215-903-000 : Optical Drive Test Aborted
Optical Drive Test Aborted. Could not access the device.

Recoverable
No
Severity
Warning
Serviceable
Yes
Automatically notify support
No
User Response
Complete the following steps:
1. Insert a new CD or DVD into the drive and wait for 15 seconds for the media to be recognized.
Rerun the test.
2. Check the drive cabling for loose or broken connections at both ends or damage to the cable.
Replace the cable if damage is present.
3. Run the test again.
4. Check system firmware level and upgrade if necessary.The installed firmware level can be found
in the DSA Diagnostic Event Log within the Firmware/VPD section for this component.
5. Run the test again.
6. If failure remains, refer to "Troubleshooting by symptom" in the system "Installation and Service
Guide" for the next corrective action.
Related links
– Lenovo Support website
– Latest level of DSA

Appendix C. DSA diagnostic test results 939

DSA system management test results
The following messages can result when you run the system management test.

Test results for the DSA system management test

The following messages can result when you run the DSA system management test.

• 166-000-001 : IMM I2C Test Passed

IMM I2C Test Passed.

Recoverable
No
Severity
Event
Serviceable
No
Automatically notify support
No
Related links
– Lenovo Support website
– Latest level of DSA
• 166-801-001 : IMM I2C Test Aborted
IMM returned incorrect response length.

Recoverable
No
Severity
Warning
Serviceable
Yes
Automatically notify support
No
User Response
Perform the actions mentioned one at a time and try the test after each action:
1. Turn off the system and disconnect it from power. Wait for 45 seconds. Reconnect it to power.
2. Make sure that DSA and BMC/IMM are at the latest level.
Related links
– Lenovo Support website
– Latest level of DSA
• 166-802-001 : IMM I2C Test Aborted
Test cannot be completed for unknown reason.

Recoverable
No
Severity
Warning

940 Lenovo System x3550 M5 Installation and Service Guide

 Serviceable
Yes
Automatically notify support
No
User Response
Perform the actions mentioned one at a time and try the test after each action:
1. Turn off the system and disconnect it from power. Wait for 45 seconds. Reconnect it to power.
2. Make sure that DSA and BMC/IMM are at the latest level.
Related links
– Lenovo Support website
– Latest level of DSA
• 166-803-001 : IMM I2C Test Aborted
Node Busy. Try later.

Recoverable
No
Severity
Warning
Serviceable
Yes
Automatically notify support
No
User Response
Perform the actions mentioned one at a time and try the test after each action:
1. Turn off the system and disconnect it from power. Wait for 45 seconds. Reconnect it to power.
2. Make sure that DSA and BMC/IMM are at the latest level.
Related links
– Lenovo Support website
– Latest level of DSA
• 166-804-001 : IMM I2C Test Aborted
Invalid Command.

Recoverable
No
Severity
Warning
Serviceable
Yes
Automatically notify support
No
User Response
Perform the actions mentioned one at a time and try the test after each action:
1. Turn off the system and disconnect it from power. Wait for 45 seconds. Reconnect it to power.
2. Make sure that DSA and BMC/IMM are at the latest level.
Related links

Appendix C. DSA diagnostic test results 941

 – Lenovo Support website
– Latest level of DSA
• 166-805-001 : IMM I2C Test Aborted
Invalid Command for given LUN.

Recoverable
No
Severity
Warning
Serviceable
Yes
Automatically notify support
No
User Response
Perform the actions mentioned one at a time and try the test after each action:
1. Turn off the system and disconnect it from power. Wait for 45 seconds. Reconnect it to power.
2. Make sure that DSA and BMC/IMM are at the latest level.
Related links
– Lenovo Support website
– Latest level of DSA
• 166-806-001 : IMM I2C Test Aborted
Timeout while processing command.

Recoverable
No
Severity
Warning
Serviceable
Yes
Automatically notify support
No
User Response
Perform the actions mentioned one at a time and try the test after each action:
1. Turn off the system and disconnect it from power. Wait for 45 seconds. Reconnect it to power.
2. Make sure that DSA and BMC/IMM are at the latest level.
Related links
– Lenovo Support website
– Latest level of DSA
• 166-807-001 : IMM I2C Test Aborted
Out of space.

Recoverable
No
Severity
Warning
Serviceable

942 Lenovo System x3550 M5 Installation and Service Guide

 Yes
Automatically notify support
No
User Response
Perform the actions mentioned one at a time and try the test after each action:
1. Turn off the system and disconnect it from power. Wait for 45 seconds. Reconnect it to power.
2. Make sure that DSA and BMC/IMM are at the latest level.
Related links
– Lenovo Support website
– Latest level of DSA
• 166-808-001 : IMM I2C Test Aborted
Reservation Canceled or Invalid Reservation ID.

Recoverable
No
Severity
Warning
Serviceable
Yes
Automatically notify support
No
User Response
Perform the actions mentioned one at a time and try the test after each action:
1. Turn off the system and disconnect it from power. Wait for 45 seconds. Reconnect it to power.
2. Make sure that DSA and BMC/IMM are at the latest level.
Related links
– Lenovo Support website
– Latest level of DSA
• 166-809-001 : IMM I2C Test Aborted
Request data truncated.

Recoverable
No
Severity
Warning
Serviceable
Yes
Automatically notify support
No
User Response
Perform the actions mentioned one at a time and try the test after each action:
1. Turn off the system and disconnect it from power. Wait for 45 seconds. Reconnect it to power.
2. Make sure that DSA and BMC/IMM are at the latest level.
Related links
– Lenovo Support website

Appendix C. DSA diagnostic test results 943

 – Latest level of DSA
• 166-810-001 : IMM I2C Test Aborted
Request data length invalid.

Recoverable
No
Severity
Warning
Serviceable
Yes
Automatically notify support
No
User Response
Perform the actions mentioned one at a time and try the test after each action:
1. Turn off the system and disconnect it from power. Wait for 45 seconds. Reconnect it to power.
2. Make sure that DSA and BMC/IMM are at the latest level.
Related links
– Lenovo Support website
– Latest level of DSA
• 166-811-001 : IMM I2C Test Aborted
Request data field length limit exceeded.

Recoverable
No
Severity
Warning
Serviceable
Yes
Automatically notify support
No
User Response
Perform the actions mentioned one at a time and try the test after each action:
1. Turn off the system and disconnect it from power. Wait for 45 seconds. Reconnect it to power.
2. Make sure that DSA and BMC/IMM are at the latest level.
Related links
– Lenovo Support website
– Latest level of DSA
• 166-812-001 : IMM I2C Test Aborted
Parameter out of range.

Recoverable
No
Severity
Warning
Serviceable
Yes

944 Lenovo System x3550 M5 Installation and Service Guide

 Automatically notify support
No
User Response
Perform the actions mentioned one at a time and try the test after each action:
1. Turn off the system and disconnect it from power. Wait for 45 seconds. Reconnect it to power.
2. Make sure that DSA and BMC/IMM are at the latest level.
Related links
– Lenovo Support website
– Latest level of DSA
• 166-813-001 : IMM I2C Test Aborted
Cannot return number of requested data bytes.

Recoverable
No
Severity
Warning
Serviceable
Yes
Automatically notify support
No
User Response
Perform the actions mentioned one at a time and try the test after each action:
1. Turn off the system and disconnect it from power. Wait for 45 seconds. Reconnect it to power.
2. Make sure that DSA and BMC/IMM are at the latest level.
Related links
– Lenovo Support website
– Latest level of DSA
• 166-814-001 : IMM I2C Test Aborted
Requested Sensor, data, or record not present.

Recoverable
No
Severity
Warning
Serviceable
Yes
Automatically notify support
No
User Response
Perform the actions mentioned one at a time and try the test after each action:
1. Turn off the system and disconnect it from power. Wait for 45 seconds. Reconnect it to power.
2. Make sure that DSA and BMC/IMM are at the latest level.
Related links
– Lenovo Support website
– Latest level of DSA
• 166-815-001 : IMM I2C Test Aborted

Appendix C. DSA diagnostic test results 945

 Invalid data field in Request.

Recoverable
No
Severity
Warning
Serviceable
Yes
Automatically notify support
No
User Response
Perform the actions mentioned one at a time and try the test after each action:
1. Turn off the system and disconnect it from power. Wait for 45 seconds. Reconnect it to power.
2. Make sure that DSA and BMC/IMM are at the latest level.
Related links
– Lenovo Support website
– Latest level of DSA
• 166-816-001 : IMM I2C Test Aborted
Command illegal for specified sensor or record type.

Recoverable
No
Severity
Warning
Serviceable
Yes
Automatically notify support
No
User Response
Perform the actions mentioned one at a time and try the test after each action:
1. Turn off the system and disconnect it from power. Wait for 45 seconds. Reconnect it to power.
2. Make sure that DSA and BMC/IMM are at the latest level.
Related links
– Lenovo Support website
– Latest level of DSA
• 166-817-001 : IMM I2C Test Aborted
Command response could not be provided.

Recoverable
No
Severity
Warning
Serviceable
Yes
Automatically notify support
No

946 Lenovo System x3550 M5 Installation and Service Guide

 User Response
Perform the actions mentioned one at a time and try the test after each action:
1. Turn off the system and disconnect it from power. Wait for 45 seconds. Reconnect it to power.
2. Make sure that DSA and BMC/IMM are at the latest level.
Related links
– Lenovo Support website
– Latest level of DSA
• 166-818-001 : IMM I2C Test Aborted
Cannot execute duplicated request.

Recoverable
No
Severity
Warning
Serviceable
Yes
Automatically notify support
No
User Response
Perform the actions mentioned one at a time and try the test after each action:
1. Turn off the system and disconnect it from power. Wait for 45 seconds. Reconnect it to power.
2. Make sure that DSA and BMC/IMM are at the latest level.
Related links
– Lenovo Support website
– Latest level of DSA
• 166-819-001 : IMM I2C Test Aborted
Command response could not be provided. SDR Repository in?update mode.

Recoverable
No
Severity
Warning
Serviceable
Yes
Automatically notify support
No
User Response
Perform the actions mentioned one at a time and try the test after each action:
1. Turn off the system and disconnect it from power. Wait for 45 seconds. Reconnect it to power.
2. Make sure that DSA and BMC/IMM are at the latest level.
Related links
– Lenovo Support website
– Latest level of DSA
• 166-820-001 : IMM I2C Test Aborted
Command response could not be provided. Device in firmware update mode.

Appendix C. DSA diagnostic test results 947

 Recoverable
No
Severity
Warning
Serviceable
Yes
Automatically notify support
No
User Response
Perform the actions mentioned one at a time and try the test after each action:
1. Turn off the system and disconnect it from power. Wait for 45 seconds. Reconnect it to power.
2. Make sure that DSA and BMC/IMM are at the latest level.
Related links
– Lenovo Support website
– Latest level of DSA
• 166-821-001 : IMM I2C Test Aborted
Command response could not be provided. BMC initialization in progress.

Recoverable
No
Severity
Warning
Serviceable
Yes
Automatically notify support
No
User Response
Perform the actions mentioned one at a time and try the test after each action:
1. Turn off the system and disconnect it from power. Wait for 45 seconds. Reconnect it to power.
2. Make sure that DSA and BMC/IMM are at the latest level.
Related links
– Lenovo Support website
– Latest level of DSA
• 166-822-001 : IMM I2C Test Aborted
Destination unavailable.

Recoverable
No
Severity
Warning
Serviceable
Yes
Automatically notify support
No
User Response

948 Lenovo System x3550 M5 Installation and Service Guide

 Perform the actions mentioned one at a time and try the test after each action:
1. Turn off the system and disconnect it from power. Wait for 45 seconds. Reconnect it to power.
2. Make sure that DSA and BMC/IMM are at the latest level.
Related links
– Lenovo Support website
– Latest level of DSA
• 166-823-001 : IMM I2C Test Aborted
Cannot execute command. Insufficient privilege level.

Recoverable
No
Severity
Warning
Serviceable
Yes
Automatically notify support
No
User Response
Perform the actions mentioned one at a time and try the test after each action:
1. Turn off the system and disconnect it from power. Wait for 45 seconds. Reconnect it to power.
2. Make sure that DSA and BMC/IMM are at the latest level.
Related links
– Lenovo Support website
– Latest level of DSA
• 166-824-001 : IMM I2C Test Aborted
Cannot execute command.

Recoverable
No
Severity
Warning
Serviceable
Yes
Automatically notify support
No
User Response
Perform the actions mentioned one at a time and try the test after each action:
1. Turn off the system and disconnect it from power. Wait for 45 seconds. Reconnect it to power.
2. Make sure that DSA and BMC/IMM are at the latest level.
Related links
– Lenovo Support website
– Latest level of DSA
• 166-901-001 : IMM I2C Test Failed
IMM Indicates failure in H8S 2117 bus (BUS 0).

Recoverable

Appendix C. DSA diagnostic test results 949

 No
Severity
Error
Serviceable
Yes
Automatically notify support
No
User Response
Perform the actions mentioned one at a time and try the test after each action:
1. Turn off the system and disconnect it from power. Wait for 45 seconds. Reconnect it to power.
2. Make sure that DSA and BMC/IMM are at the latest level.
3. Run the test again.
4. If failure remains, refer to "Troubleshooting by symptom" in the system "Installation and Service
Guide" for the next corrective action.
Related links
– Lenovo Support website
– Latest level of DSA
• 166-904-001 : IMM I2C Test Failed
IMM Indicates failure in PCA9543--2-Channel I2C Switch bus (BUS 3).

Recoverable
No
Severity
Error
Serviceable
Yes
Automatically notify support
No
User Response
Perform the actions mentioned one at a time and try the test after each action:
1. Turn off the system and disconnect it from power. Wait for 45 seconds. Reconnect it to power.
2. Make sure that DSA and BMC/IMM are at the latest level.
3. Run the test again.
4. If failure remains, refer to "Troubleshooting by symptom" in the system "Installation and Service
Guide" for the next corrective action.
Related links
– Lenovo Support website
– Latest level of DSA
• 166-905-001 : IMM I2C Test Failed
IMM Indicates failure in MAX7319 --I2C Port Expander bus (BUS 4).

Recoverable
No
Severity
Error

950 Lenovo System x3550 M5 Installation and Service Guide

 Serviceable
Yes
Automatically notify support
No
User Response
Perform the actions mentioned one at a time and try the test after each action:
1. Turn off the system and disconnect it from power. Wait for 45 seconds. Reconnect it to power.
2. Make sure that DSA and BMC/IMM are at the latest level.
3. Run the test again.
4. If failure remains, refer to "Troubleshooting by symptom" in the system "Installation and Service
Guide" for the next corrective action.
Related links
– Lenovo Support website
– Latest level of DSA
• 166-907-001 : IMM I2C Test Failed
IMM Indicates failure in LM75--Thermal Sensor bus (BUS 6).

Recoverable
No
Severity
Error
Serviceable
Yes
Automatically notify support
No
User Response
Perform the actions mentioned one at a time and try the test after each action:
1. Turn off the system and disconnect it from power. Wait for 45 seconds. Reconnect it to power.
2. Make sure that DSA and BMC/IMM are at the latest level.
3. Run the test again.
4. If failure remains, refer to "Troubleshooting by symptom" in the system "Installation and Service
Guide" for the next corrective action.
Related links
– Lenovo Support website
– Latest level of DSA
• 166-908-001 : IMM I2C Test Failed
IMM Indicates failure in PCA9557 bus (BUS 7).

Recoverable
No
Severity
Error
Serviceable
Yes
Automatically notify support

Appendix C. DSA diagnostic test results 951

 No
User Response
Perform the actions mentioned one at a time and try the test after each action:
1. Turn off the system and disconnect it from power. Wait for 45 seconds. Reconnect it to power.
2. Make sure that DSA and BMC/IMM are at the latest level.
3. Run the test again.
4. If failure remains, refer to "Troubleshooting by symptom" in the system "Installation and Service
Guide" for the next corrective action.
Related links
– Lenovo Support website
– Latest level of DSA

DSA tape drive test results

The following messages can result when you run the tape drive test.

Test results for the DSA tape drive test

The following messages can result when you run the DSA tape drive test.

• 264-000-000 : Tape Test Passed

Tape Test Passed.

Recoverable
No
Severity
Event
Serviceable
No
Automatically notify support
No
Related links
– Lenovo Support website
– Latest level of DSA
• 264-901-000 : Tape Test Failed
An error was found in the tape alert log.

Recoverable
No
Severity
Error
Serviceable
Yes
Automatically notify support
No
User Response
Complete the following steps:

952 Lenovo System x3550 M5 Installation and Service Guide

 1. Clean the tape drive using the appropriate cleaning media and install new media.
2. Run the test again.
3. Clear the error log.
4. Run the test again.
5. Make sure that the drive firmware is at the latest level.
6. Rerun the test after upgrading to the latest firmware level.
7. If the failure remains, refer to "Troubleshooting by symptom" in the system "Installation and
Service Guide" for the next corrective action.
Related links
– Lenovo Support website
– Latest level of DSA
• 264-902-000 : Tape Test Failed
Tape Test Failed. Media is not detected.

Recoverable
No
Severity
Error
Serviceable
Yes
Automatically notify support
No
User Response
Complete the following steps:
1. Clean the tape drive using the appropriate cleaning media and install new media.
2. Run the test again.
3. Make sure that the drive firmware is at the latest level.
4. Rerun the test after upgrading to the latest firmware level.
5. If the failure remains, refer to "Troubleshooting by symptom" in the system "Installation and
Service Guide" for the next corrective action.
Related links
– Lenovo Support website
– Latest level of DSA
• 264-903-000 : Tape Test Failed
Tape Test Failed. Media is not detected.

Recoverable
No
Severity
Error
Serviceable
Yes
Automatically notify support
No
User Response

Appendix C. DSA diagnostic test results 953

 Complete the following steps:
1. Clean the tape drive using the appropriate cleaning media and install new media.
2. Run the test again.
3. Make sure that the drive firmware is at the latest level.
4. Rerun the test after upgrading to the latest firmware level.
5. If the failure remains, refer to "Troubleshooting by symptom" in the system "Installation and
Service Guide" for the next corrective action.
Related links
– Lenovo Support website
– Latest level of DSA
• 264-904-000 : Tape Test Failed
Tape Test Failed. Drive hardware error.

Recoverable
No
Severity
Error
Serviceable
Yes
Automatically notify support
No
User Response
Complete the following steps:
1. Check the tape drive cabling for loose or broken connections or damage to the cable. Replace
the cable if damage is present.
2. Clean the tape drive using the appropriate cleaning media and install new media.
3. Run the test again.
4. Make sure that the drive firmware is at the latest level.
5. Rerun the test after upgrading to the latest firmware level.
6. If the failure remains, refer to "Troubleshooting by symptom" in the system "Installation and
Service Guide" for the next corrective action.
Related links
– Lenovo Support website
– Latest level of DSA
• 264-905-000 : Tape Test Failed
Tape Test Failed. Software error: invalid request.

Recoverable
No
Severity
Error
Serviceable
Yes
Automatically notify support
No

954 Lenovo System x3550 M5 Installation and Service Guide

 User Response
Complete the following steps:
1. If the system has stopped responding, turn off and restart the system.
2. Check the system firmware level and upgrade if necessary. The installed firmware level can be
found in the DSA Diagnostic Event Log within the Firmware/VPD section for this component.
3. Run the test again.
4. If the system has stopped responding, turn off and restart the system.
5. Make sure that the drive firmware is at the latest level.
6. Run the test again.
7. If the failure remains, refer to "Troubleshooting by symptom" in the system "Installation and
Service Guide" for the next corrective action.
Related links
– Lenovo Support website
– Latest level of DSA
• 264-906-000 : Tape Test Failed
Tape Test Failed. Unrecognized error.

Recoverable
No
Severity
Error
Serviceable
Yes
Automatically notify support
No
User Response
Complete the following steps:
1. Clean the tape drive using the appropriate cleaning media and install new media.
2. Run the test again.
3. Make sure that the drive firmware is at the latest level.
4. Rerun the test after upgrading to the latest firmware level.
5. Make sure that the DSA Diagnostic code is at the latest level.
6. Run the test again.
7. Check the system firmware level and upgrade if necessary.
8. Run the test again.
9. If the failure remains, refer to "Troubleshooting by symptom" in the system "Installation and
Service Guide" for the next corrective action.
Related links
– Lenovo Support website
– Latest level of DSA
• 264-907-000 : Tape Test Failed
An error was found in the block address somewhere.

Recoverable
No

Appendix C. DSA diagnostic test results 955

 Severity
Error
Serviceable
Yes
Automatically notify support
No
User Response
Complete the following steps:
1. Clean the tape drive using the appropriate cleaning media and install new media.
Related links
– Lenovo Support website
– Latest level of DSA
• 264-908-000 : Tape Test Failed
An error was found in getting tape capacity.

Recoverable
No
Severity
Error
Serviceable
Yes
Automatically notify support
No
User Response
Complete the following steps:
1. Make sure that medium is present.
2. Clean the tape drive using the appropriate cleaning media and install new media.
Related links
– Lenovo Support website
– Latest level of DSA

956 Lenovo System x3550 M5 Installation and Service Guide

Appendix D. Getting help and technical assistance
If you need help, service, or technical assistance or just want more information about Lenovo products, you
will find a wide variety of sources available from Lenovo to assist you.

Use this information to obtain additional information about Lenovo and Lenovo products, and determine
what to do if you experience a problem with your Lenovo system or optional device.

Note: This section includes references to IBM Web sites and information about obtaining service. IBM is
Lenovo’s preferred service provider for the System x, Flex System, and NeXtScale System products.

Before you call

Before you call, make sure that you have taken these steps to try to solve the problem yourself.

If you believe that you require warranty service for your Lenovo product, the service technicians will be able
to assist you more efficiently if you prepare before you call.
• Check all cables to make sure that they are connected.
• Check the power switches to make sure that the system and any optional devices are turned on.
• Check for updated software, firmware, and operating-system device drivers for your Lenovo product. The
Lenovo Warranty terms and conditions state that you, the owner of the Lenovo product, are responsible
for maintaining and updating all software and firmware for the product (unless it is covered by an
additional maintenance contract). Your service technician will request that you upgrade your software and
firmware if the problem has a documented solution within a software upgrade.
• If you have installed new hardware or software in your environment, check http://www.lenovo.com/
serverproven/ to make sure that the hardware and software is supported by your product.
• Go to http://www.lenovo.com/support to check for information to help you solve the problem.
• Gather the following information to provide to the service technician. This data will help the service
technician quickly provide a solution to your problem and ensure that you receive the level of service for
which you might have contracted.
– Hardware and Software Maintenance agreement contract numbers, if applicable
– Machine type number (Lenovo 4-digit machine identifier)
– Model number
– Serial number
– Current system UEFI and firmware levels
– Other pertinent information such as error messages and logs
• Go to http://www.ibm.com/support/ entry/portal/Open_service_request to submit an Electronic Service
Request. Submitting an Electronic Service Request will start the process of determining a solution to your
problem by making the pertinent information available to the service technicians. The IBM service
technicians can start working on your solution as soon as you have completed and submitted an
Electronic Service Request.

You can solve many problems without outside assistance by following the troubleshooting procedures that
Lenovo provides in the online help or in the Lenovo product documentation. The Lenovo product
documentation also describes the diagnostic tests that you can perform. The documentation for most
systems, operating systems, and programs contains troubleshooting procedures and explanations of error
messages and error codes. If you suspect a software problem, see the documentation for the operating
system or program.

© Copyright Lenovo 2015, 2020 957

Using the documentation
Information about your Lenovo system and preinstalled software, if any, or optional device is available in the
product documentation. That documentation can include printed documents, online documents, readme
files, and help files.

See the troubleshooting information in your system documentation for instructions for using the diagnostic
programs. The troubleshooting information or the diagnostic programs might tell you that you need
additional or updated device drivers or other software. Lenovo maintains pages on the World Wide Web
where you can get the latest technical information and download device drivers and updates. To access
these pages, go to http://www.lenovo.com/support.

Getting help and information from the World Wide Web

Up-to-date information about Lenovo products and support is available on the World Wide Web.

On the World Wide Web, up-to-date information about Lenovo systems, optional devices, services, and
support is available at http://www.lenovo.com/support. The most current version of the product
documentation is available in the following product-specific Information Centers:
• Flex System products:
http://pic.dhe.ibm.com/infocenter/ flexsys/information/index.jsp
• System x products:
http://publib.boulder.ibm.com/infocenter/ systemx/documentation/index.jsp
• NeXtScale System products:
http://pic.dhe.ibm.com/infocenter/ nxtscale/documentation/index.jsp

How to send DSA data

You can use the Enhanced Customer Data Repository to send diagnostic data to IBM.

Before you send diagnostic data to IBM, read the terms of use at http://www.ibm.com/de/support/ ecurep/
terms.html.

You can use any of the following methods to send diagnostic data:
• Standard upload:
http://www.ibm.com/de/support/ ecurep/send_http.html
• Standard upload with the system serial number:
http://www.ecurep.ibm.com/app/ upload_hw
• Secure upload:
http://www.ibm.com/de/support/ ecurep/send_http.html#secure
• Secure upload with the system serial number:
https://www.ecurep.ibm.com/ app/upload_hw

Creating a personalized support web page

You can create a personalized support web page by identifying Lenovo products that are of interest to you.

958 Lenovo System x3550 M5 Installation and Service Guide

To create a personalized support web page, go to http://www.ibm.com/support/ mynotifications. From this
personalized page, you can subscribe to weekly email notifications about new technical documents, search
for information and downloads, and access various administrative services.

Software service and support

Through IBM Support Line, you can get telephone assistance, for a fee, with usage, configuration, and
software problems with your Lenovo products.

For more information about Support Line and other IBM services, see http://www.ibm.com/services or see
http://www.ibm.com/planetwide for support telephone numbers. In the U.S. and Canada, call 1-800-IBM-
SERV (1-800-426-7378).

Hardware service and support

IBM is Lenovo's preferred service provider for the System x, Flex System and NeXtScale System products.

You can receive hardware service through your Lenovo reseller or from IBM. To locate a reseller authorized
by Lenovo to provide warranty service, go to http://www.ibm.com/partnerworld and click Business Partner
Locator. For IBM support telephone numbers, see http://www.ibm.com/planetwide. In the U.S. and Canada,
call 1-800-IBM-SERV (1-800-426-7378).

In the U.S. and Canada, hardware service and support is available 24 hours a day, 7 days a week. In the U.
K., these services are available Monday through Friday, from 9 a.m. to 6 p.m.

Taiwan product service

Use this information to contact product service for Taiwan.

Appendix D. Getting help and technical assistance 959

960 Lenovo System x3550 M5 Installation and Service Guide
Appendix E. Notices
Lenovo may not offer the products, services, or features discussed in this document in all countries. Consult
your local Lenovo representative for information on the products and services currently available in your
area.

Any reference to a Lenovo product, program, or service is not intended to state or imply that only that
Lenovo product, program, or service may be used. Any functionally equivalent product, program, or service
that does not infringe any Lenovo intellectual property right may be used instead. However, it is the user's
responsibility to evaluate and verify the operation of any other product, program, or service.

Lenovo may have patents or pending patent applications covering subject matter described in this
document. The furnishing of this document is not an offer and does not provide a license under any patents
or patent applications. You can send inquiries in writing to the following:
Lenovo (United States), Inc.
1009 Think Place
Morrisville, NC 27560
U.S.A.
Attention: Lenovo VP of Intellectual Property

LENOVO PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS
OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF NON-INFRINGEMENT,
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some jurisdictions do not allow
disclaimer of express or implied warranties in certain transactions, therefore, this statement may not apply to
you.

This information could include technical inaccuracies or typographical errors. Changes are periodically made
to the information herein; these changes will be incorporated in new editions of the publication. Lenovo may
make improvements and/or changes in the product(s) and/or the program(s) described in this publication at
any time without notice.

The products described in this document are not intended for use in implantation or other life support
applications where malfunction may result in injury or death to persons. The information contained in this
document does not affect or change Lenovo product specifications or warranties. Nothing in this document
shall operate as an express or implied license or indemnity under the intellectual property rights of Lenovo or
third parties. All information contained in this document was obtained in specific environments and is
presented as an illustration. The result obtained in other operating environments may vary.

Lenovo may use or distribute any of the information you supply in any way it believes appropriate without
incurring any obligation to you.

Any references in this publication to non-Lenovo Web sites are provided for convenience only and do not in
any manner serve as an endorsement of those Web sites. The materials at those Web sites are not part of the
materials for this Lenovo product, and use of those Web sites is at your own risk.

Any performance data contained herein was determined in a controlled environment. Therefore, the result
obtained in other operating environments may vary significantly. Some measurements may have been made
on development-level systems and there is no guarantee that these measurements will be the same on
generally available systems. Furthermore, some measurements may have been estimated through
extrapolation. Actual results may vary. Users of this document should verify the applicable data for their
specific environment.

© Copyright Lenovo 2015, 2020 961

Trademarks
LENOVO, FLEX SYSTEM, SYSTEM X, NEXTSCALE SYSTEM, and X ARCHITECTURE are trademarks of
Lenovo.

Intel and Intel Xeon are trademarks of Intel Corporation in the United States, other countries, or both.

Internet Explorer, Microsoft, and Windows are trademarks of the Microsoft group of companies.

Linux is a registered trademark of Linus Torvalds.

All other trademarks are the property of their respective owners. © 2018 Lenovo

Important notes
Processor speed indicates the internal clock speed of the microprocessor; other factors also affect
application performance.

CD or DVD drive speed is the variable read rate. Actual speeds vary and are often less than the possible
maximum.

When referring to processor storage, real and virtual storage, or channel volume, KB stands for 1 024 bytes,
MB stands for 1 048 576 bytes, and GB stands for 1 073 741 824 bytes.

When referring to hard disk drive capacity or communications volume, MB stands for 1 000 000 bytes, and
GB stands for 1 000 000 000 bytes. Total user-accessible capacity can vary depending on operating
environments.

Maximum internal hard disk drive capacities assume the replacement of any standard hard disk drives and
population of all hard-disk-drive bays with the largest currently supported drives that are available from
Lenovo.

Maximum memory might require replacement of the standard memory with an optional memory module.

Each solid-state memory cell has an intrinsic, finite number of write cycles that the cell can incur. Therefore, a
solid-state device has a maximum number of write cycles that it can be subjected to, expressed as total
bytes written (TBW). A device that has exceeded this limit might fail to respond to system-generated
commands or might be incapable of being written to. Lenovo is not responsible for replacement of a device
that has exceeded its maximum guaranteed number of program/erase cycles, as documented in the Official
Published Specifications for the device.

Lenovo makes no representations or warranties with respect to non-Lenovo products. Support (if any) for the
non-Lenovo products is provided by the third party, not Lenovo.

Some software might differ from its retail version (if available) and might not include user manuals or all
program functionality.

Recycling information
Lenovo encourages owners of information technology (IT) equipment to responsibly recycle their equipment
when it is no longer needed. Lenovo offers a variety of programs and services to assist equipment owners in
recycling their IT products. For information on recycling Lenovo products, go to: http://www.lenovo.com/
recycling.

962 Lenovo System x3550 M5 Installation and Service Guide

Particulate contamination
Attention: Airborne particulates (including metal flakes or particles) and reactive gases acting alone or in
combination with other environmental factors such as humidity or temperature might pose a risk to the
device that is described in this document.

Risks that are posed by the presence of excessive particulate levels or concentrations of harmful gases
include damage that might cause the device to malfunction or cease functioning altogether. This
specification sets forth limits for particulates and gases that are intended to avoid such damage. The limits
must not be viewed or used as definitive limits, because numerous other factors, such as temperature or
moisture content of the air, can influence the impact of particulates or environmental corrosives and gaseous
contaminant transfer. In the absence of specific limits that are set forth in this document, you must
implement practices that maintain particulate and gas levels that are consistent with the protection of human
health and safety. If Lenovo determines that the levels of particulates or gases in your environment have
caused damage to the device, Lenovo may condition provision of repair or replacement of devices or parts
on implementation of appropriate remedial measures to mitigate such environmental contamination.
Implementation of such remedial measures is a customer responsibility.

Table 49. Limits for particulates and gases

Contaminant Limits
Particulate
• The room air must be continuously filtered with 40% atmospheric dust spot efficiency (MERV
9) according to ASHRAE Standard 52.21.
• Air that enters a data center must be filtered to 99.97% efficiency or greater, using high-
efficiency particulate air (HEPA) filters that meet MIL-STD-282.
• The deliquescent relative humidity of the particulate contamination must be more than 60%2.
• The room must be free of conductive contamination such as zinc whiskers.
Gaseous
• Copper: Class G1 as per ANSI/ISA 71.04-19853
• Silver: Corrosion rate of less than 300 Å in 30 days

1ASHRAE 52.2-2008 - Method of Testing General Ventilation Air-Cleaning Devices for Removal Efficiency by
Particle Size. Atlanta: American Society of Heating, Refrigerating and Air-Conditioning Engineers, Inc.
2The deliquescent relative humidity of particulate contamination is the relative humidity at which the dust absorbs
enough water to become wet and promote ionic conduction.
3ANSI/ISA-71.04-1985. Environmental conditions for process measurement and control systems: Airborne
contaminants. Instrument Society of America, Research Triangle Park, North Carolina, U.S.A.

Telecommunication regulatory statement

This product may not be certified in your country for connection by any means whatsoever to interfaces of
public telecommunications networks. Further certification may be required by law prior to making any such
connection. Contact a Lenovo representative or reseller for any questions.

Appendix E. Notices 963

Electronic emission notices
When you attach a monitor to the equipment, you must use the designated monitor cable and any
interference suppression devices that are supplied with the monitor.

Federal Communications Commission (FCC) statement

Note: This equipment has been tested and found to comply with the limits for a Class A digital device,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against
harmful interference when the equipment is operated in a commercial environment. This equipment
generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the
instruction manual, may cause harmful interference to radio communications. Operation of this equipment in
a residential area is likely to cause harmful interference, in which case the user will be required to correct the
interference at his own expense.

Properly shielded and grounded cables and connectors must be used in order to meet FCC emission limits.
Lenovo is not responsible for any radio or television interference caused by using other than recommended
cables and connectors or by unauthorized changes or modifications to this equipment. Unauthorized
changes or modifications could void the user's authority to operate the equipment.

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1)
this device may not cause harmful interference, and (2) this device must accept any interference received,
including interference that might cause undesired operation.

Industry Canada Class A emission compliance statement

This Class A digital apparatus complies with Canadian ICES-003.

Avis de conformité à la réglementation d'Industrie Canada

Cet appareil numérique de la classe A est conforme à la norme NMB-003 du Canada.

Australia and New Zealand Class A statement

Attention: This is a Class A product. In a domestic environment this product may cause radio interference in
which case the user may be required to take adequate measures.

European Union EMC Directive conformance statement

This product is in conformity with the protection requirements of EU Council Directive 2014/30/EU on the
approximation of the laws of the Member States relating to electromagnetic compatibility. Lenovo cannot
accept responsibility for any failure to satisfy the protection requirements resulting from a non-recommended
modification of the product, including the installation of option cards from other manufacturers.

This product has been tested and found to comply with the limits for Class A equipment according to
European Standards harmonized in the Directives in compliance. The limits for Class A equipment were
derived for commercial and industrial environments to provide reasonable protection against interference
with licensed communication equipment.

Lenovo, Einsteinova 21, 851 01 Bratislava, Slovakia

Warning: This is a Class A product. In a domestic environment this product may cause radio interference in
which case the user may be required to take adequate measures.

964 Lenovo System x3550 M5 Installation and Service Guide

Germany Class A statement
Deutschsprachiger EU Hinweis: Hinweis für Geräte der Klasse A EU-Richtlinie zur
Elektromagnetischen Verträglichkeit

Deutschsprachiger EU Hinweis: Hinweis für Geräte der Klasse A EU-Richtlinie zur

Elektromagnetischen Verträglichkeit Dieses Produkt entspricht den Schutzanforderungen der EU-
Richtlinie 2014/30/EU zur Angleichung der Rechtsvorschriften über die elektromagnetische Verträglichkeit in
den EU-Mitgliedsstaaten und hält die Grenzwerte der Klasse A der Norm gemäß Richtlinie.

Um dieses sicherzustellen, sind die Geräte wie in den Handbüchern beschrieben zu installieren und zu
betreiben. Des Weiteren dürfen auch nur von der Lenovo empfohlene Kabel angeschlossen werden. Lenovo
übernimmt keine Verantwortung für die Einhaltung der Schutzanforderungen, wenn das Produkt ohne
Zustimmung der Lenovo verändert bzw. wenn Erweiterungskomponenten von Fremdherstellern ohne
Empfehlung der Lenovo gesteckt/eingebaut werden.

Deutschland:

Einhaltung des Gesetzes über die elektromagnetische Verträglichkeit von Betriebsmittein Dieses
Produkt entspricht dem „Gesetz über die elektromagnetische Verträglichkeit von Betriebsmitteln“ EMVG
(früher „Gesetz über die elektromagnetische Verträglichkeit von Geräten“). Dies ist die Umsetzung der EU-
Richtlinie 2014/30/EU in der Bundesrepublik Deutschland.

Zulassungsbescheinigung laut dem Deutschen Gesetz über die elektromagnetische Verträglichkeit

von Betriebsmitteln, EMVG vom 20. Juli 2007 (früher Gesetz über die elektromagnetische
Verträglichkeit von Geräten), bzw. der EMV EU Richtlinie 2014/30/EU, für Geräte der Klasse A.

Dieses Gerät ist berechtigt, in Übereinstimmung mit dem Deutschen EMVG das EG-Konformitätszeichen -
CE - zu führen. Verantwortlich für die Konformitätserklärung nach Paragraf 5 des EMVG ist die Lenovo
(Deutschland) GmbH, Meitnerstr. 9, D-70563 Stuttgart.

Informationen in Hinsicht EMVG Paragraf 4 Abs. (1) 4: Das Gerät erfüllt die Schutzanforderungen nach EN
55024 und EN 55032 Klasse A.

Nach der EN 55032: „Dies ist eine Einrichtung der Klasse A. Diese Einrichtung kann im Wohnbereich
Funkstörungen verursachen; in diesem Fall kann vom Betreiber verlangt werden, angemessene Maßnahmen
durchzuführen und dafür aufzukommen.“

Nach dem EMVG: „Geräte dürfen an Orten, für die sie nicht ausreichend entstört sind, nur mit besonderer
Genehmigung des Bundesministers für Post und Telekommunikation oder des Bundesamtes für Post und
Telekommunikation betrieben werden. Die Genehmigung wird erteilt, wenn keine elektromagnetischen
Störungen zu erwarten sind.“ (Auszug aus dem EMVG, Paragraph 3, Abs. 4). Dieses Genehmigungsverfahren
ist nach Paragraph 9 EMVG in Verbindung mit der entsprechenden Kostenverordnung (Amtsblatt 14/93)
kostenpflichtig.

Anmerkung: Um die Einhaltung des EMVG sicherzustellen sind die Geräte, wie in den Handbüchern
angegeben, zu installieren und zu betreiben.

Appendix E. Notices 965

Japanese electromagnetic compatibility statements

Japan VCCI Class A statement

Japanese Electrical Appliance and Material Safety Law statement (for detachable AC power cord)

JEITA harmonics guideline - Japanese Statement for AC power consumption (W)

JEITA harmonics guideline - Japanese Statement of Compliance for Products Less than or Equal to
20A per phase

JEITA harmonics guideline - Japanese Statement of Compliance for Products More than 20A

Korea Communications Commission (KCC) statement

This is electromagnetic wave compatibility equipment for business (Type A). Sellers and users need to pay
attention to it. This is for any areas other than home.

966 Lenovo System x3550 M5 Installation and Service Guide

Russia Electromagnetic Interference (EMI) Class A statement

People’s Republic of China Class A electronic emission statement

Taiwan Class A compliance statement

Appendix E. Notices 967

Taiwan BSMI RoHS declaration

968 Lenovo System x3550 M5 Installation and Service Guide

Appendix F. Power cord safety statement
Attention: Use No. 26 AWG or larger UL-listed or CSA certified telecommunication line cord.

© Copyright Lenovo 2015, 2020 969

970 Lenovo System x3550 M5 Installation and Service Guide
Index
2.5-inch hot-swap rear hard disk drive kit replacing 247
removing 142 COM port bracket, removing 245
replacing 144 COM port bracket, replacing 247
components
server 24, 99
configuration
A information 33
instructions 33
ABR, automatic boot recovery 97
Nx-boot failure 97
ac power-supply
ServerGuide Setup and Installation CD 33
LEDs 61
Setup utility 33
ac power-supply LEDs 61
configuration programs 34
acoustical noise emissions 5
configuring
Active Energy Manager plug-in 11
RAID arrays 46
active memory 11
with ServerGuide 36
adapter
configuring hardware 34
removing 175
configuring your server 33
replacing 177
connector
air baffle
USB 17
removing 124
video
replacing 124
front 17
ASM event log 65
connectors
assertion event, system-event log 64
external 26
assistance, getting 957
internal 26
attention notices 5
contamination, particulate and gaseous 963
Australia Class A statement 964
controller
automatic boot recovery (ABR) 97
Ethernet 45
availability, server 15
controls and LEDs
operator information panel 19
controls, LEDs, and power 17
B cooling 11
cover
backup firmware removing 121
starting 41 replacing 122
battery holder, RAID adapter creating a personalized support web page 958
removing 133 custom support web page 958
replacing 134
battery, RAID adapter
removing 125
replacing 129 D
battery, system
danger statements 5
removing 221
data collection 53
replacing 223
deassertion event, system-event log 64
before you install a legacy operating system 36
devices, static-sensitive
blue-screen capture feature
handling 120
overview 43
diagnostic
blue-screen feature 43
on-board programs, starting 68
Boot Manager 41
tools, overview 57
Boot Manager program 34
diagnostic codes and messages
button, presence detection 19
POST/UEFI 803
buttons
diagnostics
system board 27
program overview 67
diagnostics program
DSA Preboot 11
C dimension 5
DIMM
call home feature installing 158
Electronic Service Agent 69 memory
call home tools 69 two-DIMM-per-channel (2DPC) 158
Canada Class A electronic emission statement 964 removing 158
caution statements 5 two-DIMM-per-channel (2DPC)
checkout procedure 56 requirement 158
performing 56 DIMM installation sequence 161
China Class A electronic emission statement 967 memory mirrored channel 162
Class A electronic emission notice 964 rank sparing 163
collecting data 53 display problems 79
COM port bracket documentation
removing 245 updates 1

© Copyright Lenovo 2015, 2020 971

 using 958 event logs
DSA clearing 66
program, overview 67 event logs, methods for viewing 65
test log, viewing 69 external connectors 26
text message format 69
DSA data
how to send to Lenovo 121
DSA log 64–65 F
DSA Preboot 57
fans 11
DSA, sending data 958
FCC Class A notice 964
DVD
features 5
drive activity LED 17
ServerGuide 36
eject button 17
Features on Demand 11
DVD drive
firmware
problems 70
updates 1
removing 147
firmware updates 1
replacing 149
firmware, server, recovering 95
DVD drive cable
firmware, updating 33
removing 153
flash power module holder, RAID adapter
replacing 156
removing 133
Dynamic System Analysis (DSA) Preboot diagnostics
replacing 134
program 11
flash power module, RAID adapter
removing 125
replacing 129
E FPGA heartbeat
LED 63
EIA bracket front
removing 135 view 17
replacing 136 front view
electronic emission Class A notice 964 connectors 17
Electronic Service Agent 69 LED location 17
embedded hypervisor
using 45
enabling
Features on Demand G
Ethernet software 46
gaseous contamination 963
RAID software 46
general
Enterprise X-Architecture technology 11
problems 71
error codes and messages
Germany Class A statement 965
IMM2.1 271
grease, thermal 262
error messages 69
guidelines
error symptoms
options installation 118
DVD drive 70
system reliability 119
general 71
hard disk drive 72
hypervisor device 74
intermittent 75
keyboard 75
H
memory 76 handling static-sensitive devices 120
microprocessor 78 hard disk drive
monitor 79 activity LED 17
mouse 75 problems 72
network connection 81 status LED 17
optional devices 81 hardware service and support telephone numbers 959
power 82 hardware, configuring 34
serial port 87 heat sink
ServerGuide 88 removing 251
software 89 replacing 255
USB port 90 help
USB-device 75 from the World Wide Web 958
video 79, 90 from World Wide Web 958
errors sending diagnostic data 958
format, DSA code 69 sources of 957
Ethernet 11 hot-swap ac power supply
controller 92 removing 194
Ethernet activity replacing 198
LED 19 hot-swap dc power supply
Ethernet controller configuration 34 installing 200
Ethernet support 11 hot-swap hard disk drive
European Union EMC Directive conformance statement 964 replacing 138
event log 64 hot-swap hard disk drive backplane
viewing 65 removing 205
event log, POST 64 replacing 207
event log, system 64 hot-swap hard disk drives

972 Lenovo System x3550 M5 Installation and Service Guide

 removing 137 hard disk drive status 17
how to send DSA data to Lenovo 121 IMM heartbeat 63
hypervisor device power-on 19
problems 74 system information 19
system locator 19
system-error 19
LEDs
I ac power-supply 61
PCI riser-card 63
IMM heartbeat
power-supply 61
LED 63
system board 29
IMM host name 43
legacy operating system
IMM Web interface 44
requirement 36
IMM2 34
Lenovo XClarity Administrator 11
IMM2.1
updating 48
error messages 271
Lenovo XClarity Essentials 47
important notices 5, 962
light path diagnostics 11, 59
in-band
local area network (LAN) 11
automated boot recovery method 97
log on 44
manual recovery method 95
LXCE OneCLI 57
information center 958
installation
guidelines 118
installation guidelines 118 M
installing
DIMM 158 management, system 11
hot-swap dc power supply 200 media cage
media cage 228 installing 228
memory module 158 removing 225
optional devices 117 memory 11
instructions memory mirrored channel
Business Partners 120 description 162
integrated management module DIMM population sequence 162
overview 11 memory module
using 42 installing 158
Integrated management module 2.1 removing 158
error messages 271 replacing 165
integrated management module II memory rank sparing
event log 64–65 description 163
programs 34 memory support 11
intermittent menu choices
problems 75 Setup utility 37
internal connectors 26 messages, diagnostic
introduction 1 POST/UEFI 803
IP address for the IMM 44 method 97
IPMI event log 64–65 methods, viewing event logs 65
IPMItool 65 microprocessor 11
problems 78
removing 251
replacing 255
J mirrored channel mode 162
model name
Japanese electromagnetic compatibility statements 966
location 93
jumper
UEFI boot recovery 95
jumpers
system board 27 N
New Zealand Class A statement 964
NMI button 22
K NOS installation
with ServerGuide 36
Korea Class A electronic emission statement 966
without ServerGuide 36
notes 5
notes, important 962
L notices 961
electronic emission 964
LCD operating panel assembly 19 FCC, Class A 964
LCD system information display panel notices and statements 5
removing 242 Nx-boot failure 97
replacing 243
LED
DVD drive activity 17
Ethernet activity 19 O
FPGA heartbeat 63
obtaining 43–44
hard disk drive activity 17

© Copyright Lenovo 2015, 2020 973

online documentation 1 publications
operating-system event log 64–65 online 1
operator information panel product data 1
controls and LEDs 19
replacing 240
operator information panel assembly
removing 237 R
operator information panel release latch 17
rack
optional device problems 81
specifications 10
optional devices
rack release latches 17
installing 117
RAID adapter
out-of-band 97
battery
removing 125
replacing 129
P battery holder
removing 133
particulate contamination 963 replacing 134
parts listing 99 flash power module
parts, structural 114 removing 125, 133
PCI replacing 129
riser-card assembly 168, 170 flash power module holder
PCI riser slots replacing 134
installation configurations 177 RAID arrays
supported configurations 177 configuring 46
PCI riser-card RAID controller
LEDs location 63 removing 184
PCI riser-card assembly replacing 185
removing 168 rail
replacing 170 specifications 10
People's Republic of China Class A electronic emission rank sparing
statement 967 DIMM population sequence 163
POST 66 rank sparing mode 163
event log 65 RAS features, server 15
POST event log 64 rear
POST/UEFI view 22
diagnostic codes 803 rear view
power connectors 22
power-control button 19 LED location 22
power cords 115 recovering the server firmware 95
power features redundant
server 30 cooling 11
power problems 82, 91 Ethernet connection 11
power supply NIC 11
removing 194 Redundant
replacing 198 Ethernet capabilities 15
power-on LED 19, 30 hot-swap power supplies 15
power-supply related documentation 4
LEDs 61 reliability, server 15
power-supply LEDs 61 remote presence feature
presence detection button 19 using 43
problems removing
DVD drive 70 2.5-inch hot-swap rear hard disk drive kit 142
Ethernet controller 92 adapter 175
general 71 air baffle 124
hard disk drive 72 battery, system 221
hypervisor device 74 COM port bracket 245
IMM2.1 271 components 117
intermittent 75 cover 121
keyboard 75 DIMM 158
memory 76 DVD drive 147
microprocessor 78 DVD drive cable 153
monitor 79 EIA bracket 135
mouse 75 heat sink 251
network connection 81 hot-swap ac power supply 194
optional devices 81 hot-swap dc power supply 195
power 82, 91 hot-swap hard disk drive 137
serial port 87 hot-swap hard disk drive backplane 205
ServerGuide 88 LCD system information display panel 242
software 89 media cage 225
undetermined 93 memory module 158
USB port 90 microprocessor 251
video 79, 90 operator information panel assembly 237
procedure, checkout 56 PCI riser-card assembly 168
product service, Taiwan 959 power supply 194

974 Lenovo System x3550 M5 Installation and Service Guide

 RAID adapter battery 125 SD adapter
RAID adapter battery holder 133 removing 166
RAID adapter flash power module 125 security bezel
RAID adapter flash power module holder 133 removing 249
RAID controller 184 replacing 250
SAS/SATA controller 184 security bezel, removing 249
SD adapter 166 security bezel, replacing 250
security bezel 249 sending diagnostic data 958
ServeRAID adapter 184 sending DSA data
ServeRAID adapter memory module 189 to Lenovo 121
simple-swap hard disk drive backplate 214 serial number 1
simple-swap hard disk drives 139 location 93
system board 263 serial port problems 87
thermal kit, hot-swap fan 191 server
USB connector assembly, front 231 offerings 11
USB hypervisor flash device 219 power features 30
video connector assembly, front 234 turning off 31
replaceable server components 99 turning on 30
replacing server , backup firmware
2.5-inch hot-swap rear hard disk drive kit 144 starting 41
adapter 177 server components 24, 99
air baffle 124 server configuration
battery, system 223 updating 120
COM port bracket 247 server controls, LEDs, and power 17
components 117 server firmware, recovering 95
cover 122 server shutdown 31
DVD drive 149 ServeRAID adapter
DVD drive cable 156 removing 184
EIA bracket 136 replacing 185
heat sink 255 ServeRAID adapter memory module
hot-swap ac power supply 198 removing 189
hot-swap hard disk drive 138 replacing 190
hot-swap hard disk drive backplane 207 ServeRAID support 11
LCD system information display panel 243 ServerGuide 11
memory module 165 features 36
microprocessor 255 NOS installation 36
operator information panel 240 setup 36
PCI riser-card assembly 170 Setup and Installation CD 33
power supply 198 using 35
RAID adapter battery 129 ServerGuide CD 1
RAID adapter battery holder 134 service and support
RAID adapter flash power module 129 before you call 957
RAID adapter flash power module holder 134 hardware 959
RAID controller 185 software 959
SAS/SATA controller 185 service bulletins 55
SD adapter 167 serviceability, server 15
security bezel 250 Setup utility 33–34
server components 121 menu choices 37
ServeRAID adapter 185 starting 37
ServeRAID adapter memory module 190 using 37
simple-swap hard disk drive backplate 216 shutting down the server 31
simple-swap hard disk drives 140 simple-swap hard disk drive backplate
structural parts 121 removing 214
system board 266 replacing 216
thermal kit, hot-swap fan 192 simple-swap hard disk drives
Tier 1 CRUs 137 removing 139
Tier 2 CRUs 251 replacing 140
USB connector assembly, front 233 size 5
USB hypervisor flash device 220 SMP 11
video connector assembly, front 236 software problems 89
returning software service and support telephone numbers 959
component 121 specifications 5, 10
device 121 starting
Russia Class A electronic emission statement 967 backup firmware 41
Setup utility 37
statements and notices 5
static-sensitive devices
S handling 120
structural parts 114
safety v
support web page, custom 958
Safety Information 5
switches
safety statements v–vi
system board 27
SAS/SATA controller
symmetric multiprocessing 11
removing 184
system
replacing 185
error LED front 19

© Copyright Lenovo 2015, 2020 975

 locator LED, front 19 United States FCC Class A notice 964
System Universal Serial Bus (USB) problems 90
information LED 19 UpdateXpress 33
system board updating
buttons 27 DMI/SMBIOS 50
external connectors 26 firmware 33
internal connectors 26 Lenovo XClarity Administrator 48
jumpers 27 server configuration 120
LEDs 29 Systems Director 46
removing 263 Universal Unique Identifier (UUID) 48
replacing 266 USB
switches 27 connector 17
system event log 65 USB connector assembly, front
system pulse LEDs 63 removing 231
system reliability guidelines 119 replacing 233
system-event log 64 USB hypervisor flash device
system-event log, assertion event 64 removing 219
system-event log, deassertion event 64 replacing 220
Systems Director 11 using
systems management tool 16 embedded hypervisor 45
updating 46 integrated management module 42
systems management 11 Setup utility 37
systems management tool the remote presence feature 43
Systems Director 16 utility, Setup 34
starting 37
using 37
T
Taiwan BSMI RoHS declaration 968 V
Taiwan Class A electronic emission statement 967
Taiwan product service 959 video connector
telecommunication regulatory statement 963 front 17
telephone numbers 959 video connector assembly, front
test log, viewing 69 removing 234
thermal grease 262 replacing 236
thermal kit, hot-swap fan viewing event log 65
removing 191 VMware Hypervisor support 34
replacing 192
tools, call home 69
tools, diagnostic 57
trademarks 962 W
troubleshooting 53
Wake on LAN feature 30
symptom 70
weight 5
turning off the server 31
what the server offers 11
turning on the server 30
working inside the server
power on 119

U
UEFI X
boot recovery jumper 95
X-Architecture technology 11
undetermined problems 93
undocumented problems 55

976 Lenovo System x3550 M5 Installation and Service Guide