Scribd
Upload
167 views10 pages

Questionnaire Consumer Awarness

The document is a questionnaire for consumers with 25 questions regarding shopping habits, awareness of consumer rights, experience with issues like adulteration, and opinions on how to strengthen consumer protection. It asks about checking expiry dates and MRPs, preferences for offline or online shopping, interaction with sellers over complaints, awareness of consumer courts and more.

Uploaded by

krishna
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
167 views10 pages

Questionnaire Consumer Awarness

The document is a questionnaire for consumers with 25 questions regarding shopping habits, awareness of consumer rights, experience with issues like adulteration, and opinions on how to strengthen consumer protection. It asks about checking expiry dates and MRPs, preferences for offline or online shopping, interaction with sellers over complaints, awareness of consumer courts and more.

Uploaded by

krishna
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
You are on page 1/ 10

Questionnaire

Name ________________________
Address________________________________________
____________________________________________________
________________________________________
Ph no ________________

Age

Sex : male female

Marital status : married single

1. Do you buy branded food items?


Yes
No

2. Do you examine the expiry date the food items and


medicine you buy
Yes
No

3. have you ever cross checked weights of product mention on


the item?
Yes
No

4. Do you check the MRP?


Yes
No
5. You prefer offline shoping over online shoping

product experience

personalized attention and recommendation

easy return

6. Have you ever come across adulteration in any food stuff?


If yes to whom did you complain

shop keeper

main supplier
internet consumer forum

7. Was your complaint to the supplier or shopkeeper attended by


him to your satisfaction?

Yes

No

8. Are you aware of consumer courts that work for consumer


grievances?

Yes

No

9. If yes have you ever filed a case in the consumer court?

Yes

No

10. How do you come to know about product?


TV

newspaper

magazine

cinema

sales representative

exhibits stall

radio

any other

11. Are you attracheded by promotional offers like rebate, buy


one get one free

Yes

No

12. If a new brand of product is launched in the market will you


buy it?
Yes

No

13. Are you charged the price is higher than MRP?

Yes

No

14. Are you aware of your rights as consumer?

Yes

No

15.If you are not satisfied with price of the product you realize
the need for forming some consumer clubs to fight for your right

Yes

No
16. Are you ready to join such forms for your rights?
Yes

No

17. Do you think media can play an important role in increasing


consumer awareness?

Yes

No

18. Do you get receipt after purchasing goods from seller?

Yes

No

19. Do you know that non receiving of receipt will deprive you
right of ventilating your grievances?

Yes

No
20. Should the manufacturer be held liable if the goods do not
match the claim of advertisement?

Yes

No

21. Whose liability is more if the product is sub standard

seller

dealer

manufacturer

22. Have you ever examined the product, you are purchasing
being ecologically safe and has not involved environment
damaging material/process?

Yes

No

23. How can consumers be protected from online shopping


frauds?
Government must inform general public about the
genuine/licensed and authorized online seller/dealer/service
provider.

By making online seller/dealer/service provider deposit a


certain amount of surety money with government before
granting them License.

By publicizing the mal practice through social media. d)


Cancellation of their license and imposing heavy fine. e) All of
above.

24. How can the Consumer Forums be made more powerful and
effective?

By imposing penality for non-appearance of any of the


parties.

Giving punitine power and power to direct police


authorities to ensure executions of its award.

Fixing accountability of the presiding officers and


members of the consumer courts for dispose of cases in time
bound manner.
By appointing more branches of consumer courts of all
levels at many more places

25 . What are the various suggestions you recommend as a


consumer to make the consumer movement more effective and
result yielding?

Awareness Generation

Efficient Staff

Help Centre at block level


Thank
you

You might also like