Enquiries [email protected]? [email protected] ‘Can you say your emall or website address?’ Silent Match each symbol with how you say it. at ¢ back slash « capital ‘h' « dot ‘+ hyphen/dash * slash * small ‘HY * underscore Now work with a partner. One of you look at page 52, the other look below. Take turns dictating the email and website addresses to each other, then check your answers. dicate write 1 [email protected] 6 2 [email protected] 7 ay 3. [email protected] 8 4 www.beat_top.com 9 5. [email protected] 10UNITS Enquiries | 19 1 Look at the ads below. Would you contact the companies by email, phone, fax, or letter? What are the advantages /disadvantages of contacting the companies by email? 267 London Road Norwich Norfolk NR35 6QY Tel. no. 01603 5167421 Fax no. 01603 6177421 [email protected] www.nettrain.co.uk @ J re) 1) r re x at a ra “1 Ce) - o EI 2 Look at these parts of an email requesting information about the training coursesin the first advertisement. Connect the sentences and put them in the correct order. ... information on the length, cost, and contents? he Financial Times of 5 January. wearing from you soon. = your Internet training courses. 1 1am interested in. a 2. | look forward to... b 3 Could you please send me ... c 4 |'saw your advert in... d Use similar phrases to write a short request to advertisement 2 or 3.20 | uNIT3 Enquiries 3 Complete the table with the phrases below. More format Less formal Requesting information 'd appreciate a reply asap. Would you be able to help Could you please send me ...? Replies Please find the ...in an attachment. 4 I'm pleased to send you = Thank you for your email/enquiry. Do not hesitate to contact us if you 7 require further assistance. We hope you find this satisfactory. Thank you for your interest. Your request is being processed. ad 4, Use (parts of) the phrases in exercise 3 to complete the request and reply emails below. Request for brochures. Our company is currently looking for accommodation for some overseas colleagues who will be transferred to Southampton for 12 months. * me some brochures showing the various houses and flats you have to offer. We also need to find locations near schools; i As our employees are arriving next month, I a ‘Thank you very much. Best regards Rachel Beamish HR assistant Wells Ltduna énques | 22 Dear Ms Beamish 4, Unfortunately, the brochure you requestedis being reprinted at the moment, but 5. Prices and location have remained the same, however, so you'll find the requested information £, The new brochure will be sent by post as soon asit’s available. Regards Brian Pearson Relocation Specialist, Changing Rooms [email protected] www.changingrooms.co.uk22 | uns Enquiries 5 Rewrite these emails to make them polite. Our general manager saw your advert in yesterday's Financial Times and wants the free startup packet advertised. Sendiit to: ‘We also want all the information you can send us on your after-sales service. Thanks in advance. T. Gerald Dear Giovanni Jane at headquarters gave me your name and said you will help me. | need some information about the upcoming trade fair in Milan. 1) Who is attending from the Milan office? 2) How many hotel rooms have you booked? 3) What time and where is the Tuesday night reception? ‘Send me the information immediately. Regards Martin PS. I want you to send me your extension number too. | can’t find it on the international list. 6 Unscramble the words below, then use them to complete the gaps. (Tip: the first letter of the word is always correct!) 1 'm sending you the price list in the 6 td _areply asap. attachment. 7 Thank you for your 2 Your is being processed. 8 Letme if you need any 3 Please answer é more help. 4 We hope you find this : 9 tm 5 Canyou____—eme..? 10 Iwouldliketo Use the information below to write an enquiry. You are the sales rep for Bigtop electric drills and saws. Write to james Baker (your colleague Sarah Miller gave you his name) to order some brochures on Bigtop’s after-sales service. You need the English version of the brochures for a trade fair in the Czech Republic. The trade fair is next week!UNITS Enquiries | 23 You receive the two enquiries below. Use your notes to write the replies. Contact us CUSTOMER SUPPORT Ci y : PHone +444 (0) 4302 631269 Eee 63 Cire arr Company To: contact@offequi nore quip.co.uk Ren nen adams1@web fr To: [email protected] ee From: pia@vmlnl a Helo ae (cer sano neo a sized engineering company in nnd your nn a Weer aaa senor in your ‘progress ‘ASO can You please send me aatsinen range of office furniture. by ade Could you please end is 2 catalogue and 2 Paes curren Pathe process of deciding on offce RIS furniture for our new building, I'd appreciate Thanks! a prompt reply. ae Ket ‘Thank you for your help. cy es See oe Pia Stevens eet fia tae ane ott be many Keizersgracht 384 ‘Amsterdam 1016GB Netherlands Tel: +3120 5 30 2010 43120 5 30 20 30 all: pi er website: www.vml.nt24 | ura enaues Read these two scenarios and answer the questions. UTPUT -@: ‘Now listen to this report and answer the questions below. 1 What steps can you take to protect computers from viruses? 2 What about email attachments? 3. Is this a new phenomenon? Has your computer ever had a virus? Tell your colleague what happened. What steps does your company take to protect against viruses?‘A Requesting action RENE Emails especially those from native speakers of English — can contain a lot of acronyms and abbreviations. How many do you know? If you have trouble finding the answers, look at the clues below. a [Thx 7 [Reds 2 | Ta 8 |BTW 3 [Re 4 [FAQ 5 [uw 6 [mm aUOaLUOS YsIK 0}‘2SO}> © Se SIY) a1UM NOA M Ua YN StY) aIUm OA siya 21mm no, 04, 0, ‘The use of abbreviations and acronyms is not the only way native speakers try to keep their messages short. They often also omit articles, pronouns, or auxiliary verbs. Look at these sentences and write them out infull. Looking fwd to seeing u next wk. 5 Just a quick email to give you new dates. 2. Tia for yr help. 6 Got any exciting plans for the w/e? Will be in touch tomorrow with updated 7 No info on pay rises at the mo. Hope to figures. hear sth soon though. 4 Pls call me re our meeting on Thurs am.1 Read the two emails below and answer the ques! ns. 1 What tasks would Simon like Pascal, Barbara, and Thilo to do? 2 Which tasks have been completed and who did them? What problem has this person had? 3 What do you think the working relationship is between the four colleagues? From: Simon = Subject: | quarterly sales reports Hiall V'd like you to send me the figures from the last quarter by tomorrow morning first thing, Pls let me know if you have a problem with this deadline. Pascal: Have you coordinated your team & their results yet? Can you send the report to me by Thurs 4th? Babs: Have you finished your sales report yet? By Tues 2nd June pls. Thilo: Have you contacted Hungary about the new account details? Gerry needs this info asap. Please reply asap. Best wishes simon To: Pascal , Barbara QP rrertaratcpocouncors ‘Attached: sales dv2_tquartxls simon {'m sending you all the info you need for last quarter in the attachment. lve already contacted my team and they have just finished their sales figures. Unfortunately we haven't completed the reportyet as we've been. } very busy with trade fair prep. The deadline should be no problem though: you'll have it on your desk by 4 May. Rads PascalUNIT4 Requesting action | 27 Talking about deadlines and taking action a 2. Avirus hasinfected Simon’s computer and scrambled Barbara’s and Thilo’s replies to Simon’s email. Unscramble the sentences and put them in the correct order. (Tip: the words in bold stay where they are.) Barbara's reply: a Things so here been busy have that hasn't on it there work been time to. b_ Last desk a.m. figures will tomorrow your on quarter's be. Tuesday though be problem should no. d_ Sorry, Simon, report yet finished | the haven't but. Thilo’s reply: e We also that the figures wanted you attached. f I\e the post copy put a already in but an too sending as attachment am it. Simon, Anna just the at account details has the sent Hungarian office.28 | UNIT4 Requestingaction 3 Use thewords in brackets to complete the gaps in these emails. 4. Use words from the two lists to make as many verb-noun phrases as you can. Example: to arrange an appointment or a meetingUNIT 4 — Requesting action Now complete the sentences with words from the boxes. 1 I'm you the report by post. Can you please read it and give me your feedback? Please_____your colleagues that our monthly meeting has been changed to Wednesday. rve an appointment with the new sales rep. Clara, I've read your notes but can we meet to the details. I'm afraid we wor't be able to meet the . We're going to need a few more weeks. Please email me your notes from the last meeting so that John can the minutes.” J also need your January figures so that we can the database, av anewn ‘Motor Supply Ltd still hasn't paid. It's time to demand with an official letter. Look at this informal reply to an email. What questions or requests did Annika write in the original email? Now write the original request in full.30 | unir4 Requesting action 6 _Yourboss has given you this ‘to do’ list before leaving on a business trip. You've ticked (./) the jobs which have been done and added some notes. Use the ‘to do’ list to answer your boss’s email. * phone suppliers about our credit period extension of 30 days not available on days we need! * book room at.itton for Japanese guests ~ want to hold reception, 10 participants approx booked room at International International * get an offer for buffet lunch from Bitton ¥ EUR 50 a person ‘+ check my parking permit has been renewed can leave till end of week ‘+ organize times for in-company language training — NOT in core-time! 7 '* correct my overheads for Thursday presentation ‘© phone Jeff—cancel golf morning for Friday Left message on mailbox, will try again '* ask Tessa to call me next Tues re: travel expenses / ‘The presentation went well, but we've come to a standstill onterms and conditions. This means I'll have to stay another 2 days. Could you please call Steve and ask him ihe can do my presentation on Thursday for me? ‘Could you also update me by tomorrow evening on what you've done from that lst? I'l have a bit of time tomorrow to go through ‘my emails and do some work on my laptop. Hope you havea nice evening — don't work too hard! RogerUNIT4 Requesting action | 34 Toccornot tocc? Listen tofive people talking about this and answer the questions below. Cy How often do you use the cc function and who do you send copies to? Do you ever use the blind copy (bec) function? Does your company ~ or team - have a policy 4 ‘on who is copied in? pase so