SLA Operation Manual
SLA Operation Manual
COPYRIGHT
This manual and the accompanying product are copyrighted by Interalia with all rights reserved.
www.interalia.com
TRADEMARKS
i
INTRODUCTION
The Single Line Announcer (SLA) is a solid-state, digital announcer designed for continuous maintenance-free
operation. The SLA provides high quality recorded messages for telephone applications including ACD / UCD,
DID intercept, after hours, hotel wake up and general public information announcements.
Up to 2 messages can be recorded on the SLA allowing the user to pre-record day and night / holiday messages. A
simple change to the 2 positions slide switch from MSG 1 to MSG 2 allows complete control over what your caller
hears.
The SLA allows the user to link both messages together (e.g., the same message in two languages).
The SLA uses non-volatile FLASH based memory that will retain the recorded messages during power
interruptions. The SLA is equipped with 1 minute of recording time. The messages can be recorded from a
handset or downloaded from a tape deck.
Installation and operation are simple and the SLA interfaces with all major telephone systems.
1
FRONT VIEW
The front panel of the SLA has four LEDs. The MSG 1 & MSG 2 LEDs indicate the status of recorded messages:
While a message is being recorded, the REC LED is illuminated. While a caller is on the phone line, the LINE
LED is illuminated.
The front panel has three red push buttons. This table describes the function of each button.
2
INTERFACE CONNECTORS
The front panel has two interface connectors. The following table describes the function of each connector.
NOTE: The tape deck overrides the Handset when a tape deck is connected to the Tape Input.
The position of the Slide Switch determines which message the SLA will play to an incoming call.
REAR VIEW
3
INSTALLATION AND OPERATION
INSTALLATION
Caution: Except for connecting the SLA to properly installed telephone line jacks using the
cable(s) provided, the installation of telephone lines is to be done by qualified personnel only.
NOTE: The tape deck overrides the Handset when a tape deck is connected to the Tape Input..
RECORD A MESSAGE
1) Press the MSG button until the desired MSG LED blinks.
2) Press the REC button twice.
3) Record your message into the handset or press “play” on the tape deck if using the Tape input to
record.
4) Press the REC button to stop / end recording.
5) Play the message to verify content and voice clarity.
NOTE: The tape deck overrides the Handset when a tape deck is connected to the Tape Input.
4
PLAY A MESSAGE
1) Press the MSG button until the desired MSG LED blinks.
2) Press the PLAY button.
3) Listen to the message. Press the PLAY button to stop message play back.
LINKING MESSAGES
5
OPTION SWITCH
The SLA has an 8-position Option Switch that must be configured before it is installed.
6
OPERATION MODES
The SLA can interface with a CO line, Key System, or Private Branch Exchange (PBX). This section describes the
different line operation modes supported by the SLA. Pins 3, 4, 5, and 6 on the 8 position Option Switch are used
to configure the operation mode.
The message plays once in response to a Loop or Ground Start signal. The message will stop playing before
completion if the loop current is removed from the line. The line disconnects when the message is finished.
The message plays once in response to a Loop or Ground Start signal. The message will not stop playing if
loop current is removed from the line. The line disconnects when the message is finished.
The message plays continuously to the line. The CP contacts inside the SLA toggle position for approximately
250 mSec. at the start of the message.
The message plays continuously to the line. The CP contacts inside the SLA do not toggle their position at
the start of the message.
The message plays once in response to a start signal. The CP contacts inside the SLA toggle position while
the message is playing.
The message plays once in response to a start signal. The CP contacts toggle position for approximately 250
mSec. at the end of the message.
7
• Level Start / Pulse Return
The message plays once in response to a start signal. The CP contacts inside the SLA toggle position for
approximately 250 mSec. at the start and end of the message. The message stops playing if the start signal is
removed.
The message plays in response to a start signal. The CP contacts inside the SLA toggle position for
approximately 250 mSec. at the start and end of the message. The message stops playing if the start signal is
removed. The message plays repeatedly until the start signal is removed.
The message plays once in response to a start signal. The CP contacts inside the SLA toggle position while
the message is playing. The message stops playing if the Start signal is removed.
8
TROUBLESHOOTING
If the SLA is not working properly, please review the following troubleshooting steps. If the problem persists, see
Appendix D – Technical Support and Repairs.
9
APPENDIX A – RJ-11 LINE CONNECTOR PIN-OUT
Caution: Except for connecting the SLA to properly installed telephone line jacks using the
cable(s) provided, the installation of telephone lines is to be done by qualified personnel only.
The diagram below represents the pin-out of the RJ-11 line input connector on the back of the SLA.
Use this pin-out diagram as a reference when connecting the SLA to the Public Telephone Network or any of the
PBXs listed in Appendix B – Telephone Network / PBX Connections
NOTE: Installation of the equipment is the sole responsibility of the purchaser. The manufacturer, its agents and distributors accept
no responsibility for malfunction or damage caused by improper connection of the unit.
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APPENDIX B – TELEPHONE NETWORK / PBX CONNECTIONS
The following tables represent how the SLA connects to most Public Telephone Networks and / or PBXs.
Switch Type Public Network, PBX Lucent G2, G3, Definity Lucent G2, G3, Definity
Analog Station, Analog (option 1) (option 2)
Centrex Line
Operation Mode Ring Start Pulse Start / Level Return Level Start / Pulse Return
(NO) (NO)
SLA PBX SLA PBX SLA PBX
Ring Ring Ring Ring Ring Ring
Tip Tip Tip Tip Tip Tip
Start - Battery * Start - Battery *
Start + S Start + SZ1
CP 1 AL1 CP 1 S
CP 2 Ground CP 2 S1
NOTES: • Use a SN231 card • Use a TN 763C Card
• The ground must come • The ground must come
from the circuit pack from the Circuit pack
• Strap the SZ lead to the
ground of the external
power supply
NO = Normally Open
NC = Normally Closed • Strap the –48VDC to the
Start – on the SLA.
NOTE: * = Identifies the signal from the PBX power supply or the System Ground.
11
Switch Type Harris 20 / 20 LH & M Hitachi EDX / MDX / LDX Hitachi HCX – 5000
Operation Mode Level Start / Pulse Return – Single Level Start / Pulse Return – Level Start / Pulse Return –
Play (NO) Single Play (NO) Single Play (NO)
SLA PBX SLA PBX SLA PBX
Ring Ring Ring Ring Ring Ring
Tip Tip Tip Tip Tip Tip
Start - M Start - Battery * Start - M
Start + Ground * Start + SSL0 Start + SG
CP 1 E CP 1 E
CP 2 Ground * CP 2 SG
NOTES: • Connect the SLA to a 2 or 4 • Connect the SLA to the • HCX programming:
wire E&M Trunk Card Hitachi card number Specify one or two
• Configure E&M Trunk Card 4SRBWT announcements played to
for Type 1 E&M signaling • Connect SS0 lead to the the caller
system ground • Trunk type = OGT
• Connection type =TKTH
NO = Normally Open
NC = Normally Closed • Set the strapping on the
4ANIF card as follows:
Switch Type NEC NEAX 2400 Northern Telecom SL 1 Northern Telecom Meridian
(Option 1) 1 (Option 1)
Operation Mode Level Start / Pulse Return – Single Continuous Play (NO) Continuous Play (NO)
Play (NO)
SLA PBX SLA PBX SLA PBX
Ring Ring Ring Ring Ring Ring
Tip Tip Tip Tip Tip Tip
Start - M
Start + Ground *
CP 1 CP/ E CP 1 CP/ E
CP 2 Ground * CP 2 Ground *
NOTES: • Connect the SLA to the NEC • Connect the SLA to the • Connect the SLA to the
4TLT – Loop and Tie Line QPC74 Recorded NT8D14 UTC, NT5K19,
Interface Circuit Card Announcement Circuit or the Nt5K72AA
• Set the TLT Circuit Card as Pack • Configure the Meridian 1
follows: • Configure the SL-1 for an for an Audiochron
NO = Normally Open
NC = Normally Closed
Switch 00, 01, 02, 03 – EM Audiochron Announcer Announcer
Switch 10, 11, 12, 13 – 600 Ohms • DO NOT CONNECT
Switch 20, 21, 22, 23 – Ground THE MB LEAD
Idle • Download software by
disabling then enabling
the card
12
Switch Type DMS 100 Northern Telecom SL 1 Northern Telecom Meridian
(CENTREX) (Option 2) 1 (Option 2)
Operation Mode Continuous Play (NO) Pulse Start / Level Return Pulse Start / Level Return
(NO) (NO)
SLA PBX SLA PBX SLA PBX
Ring Ring Ring Ring Ring Ring
Tip Tip Tip Tip Tip Tip
Start - Battery * Start - Battery
Start + Start / MB Start + Start / MB
CP 1 CP/ E CP 1 CP CP 1 CP
CP 2 Ground * CP 2 Ground * CP 2 Ground *
NOTES: • Connect the SLA to the • Connect the SLA to the • Connect the SLA to the
NT2X72AA Card QPC74 Recorded QPC 74 Recorded
• Configure the DMS for Announcement Circuit Announcement Card, the
an Audiochron Pack NT8D14BA UTC, the
Announcer • Configure the SL 1 for a NT5K19, or the
• Connect the SLA’s Tip Cook Electric 201 NT5K72AA
NO = Normally Open
NC = Normally Closed and Ring to the Announcer • Configure the Meridian 1
NT2X72AA Tip 1 & for a Cook Electric 201
Ring 1 Announcer.
• Download software by
disabling then enabling
the card
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Switch Type Siemens Saturn Solid State Junior Executive Solid State Senior Executive
Operation Mode Pulse Start / Level Return Synchronized Continuous Play Synchronized Continuous Play
(NC) (NC) (NC)
SLA PBX SLA PBX SLA PBX
Ring Ring Ring Ring Ring Ring
Tip Tip Tip Tip Tip Tip
Start - Battery *
Start + EB & MB
CP 1 EA CP 1 M Sync CP 1 M Sync
CP 2 Ground * CP 2 Ground CP 2 Ground
NOTES: • Connect the SLA to the E
& M Trunk Card
NO = Normally Open
NC = Normally Closed
Switch Type Siemens Hicom 150E Office Siemens Hicom 150 / 300 Siemens 9005 & 9006
Pro Series
Operation Mode Pulse Start / Level Return Ring Start Ring Start
(NC)
SLA PBX SLA PBX SLA PBX
Ring Ring Ring Ring Ring Ring
Tip Tip Tip Tip Tip Tip
Start - Battery *
Start + EB & MB
CP 1 EA
CP 2 Ground *
NOTES: • Connect the SLA to the • CP relay not applicable • CP relay not applicable
TIEL Module
NO = Normally Open
NC = Normally Closed
NOTES: • CP relay not applicable • CP relay not applicable • CP relay not applicable
NO = Normally Open
NC = Normally Closed
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Switch Type CBX 8000 & 9000 Tadiran Coral Toshiba Perception
Operation Mode Ring Start Ring Start Ring Start
SLA PBX SLA PBX SLA PBX
Ring Ring Ring Ring Ring Ring
Tip Tip Tip Tip Tip Tip
NOTES: • CP relay not applicable • CP relay not applicable • CP relay not applicable
NO = Normally Open
NC = Normally Closed
15
APPENDIX C – NOTES FOR UK SYSTEMS
The SLA is suitable for connection to Direct Exchange Lines (DELs) and PBX extensions providing loop
disconnect or multi-frequency signaling. The SLA is not suitable for use as an extension to a pay phone.
The SLA is designed to be plugged into a standard UK Line Jack Unit. One Line Jack Unit is required for each
one channel SLA.
Pay tone may be received after the SLA answers a call from some types of pay phones and may persist for up to 13
seconds. The announcements should be constructed to ensure the announcement containing the identity of the
called line would be heard by pay phone callers after the pay tone has ceased.
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APPENDIX D – TECHNICAL SUPPORT AND REPAIRS
Please consult the Troubleshooting section of this user guide if the SLA is experiencing a problem. If the problem
persists or the SLA is in need of repairs, please contact one of the following Interalia offices.
Canada, Asia Pacific, Latin America Europe, Middle East, & Africa
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APPENDIX E – APPROVALS
FCC INFORMATION
This equipment complies with Part 68 of the FCC rules. On the rear of the SLA is a label that contains, among
other information, the FCC registration number and ringer equivalence number (REN) for this equipment. If
requested, this information must be provided to the telephone company.
The ringer equivalence number (REN) is used to determine the quantity of devices which may be connected to the
telephone line. Excessive RENs on the telephone line may result in the devices not ringing in response to an
incoming call. In most, but not all areas, the sum of the RENs should not exceed five (5.0). To be certain of the
number of devices that may be connected to the line, as determined by the total RENs contact the telephone
company to determine the maximum REN for the calling area.
If the SLA causes harm to the telephone network, the telephone company will notify you in advance that
temporary discontinuance of service may be required. But if advance notice isn’t practical, the telephone company
will notify the customer as soon as possible. Also, you will be advised of your right to file a complaint with the
FCC if you believe it is necessary.
The telephone company may make changes in it’s facilities, equipment, operations, or procedures that could affect
the operation of the equipment. If this happens, the telephone company will provide advance notice in order for
you to make the necessary modifications in order to maintain uninterrupted service.
If trouble is experienced with the SLA, please contact Interalia Communications Inc. in Minneapolis, Minnesota, 1-
800-531-0115, for repair and warranty information. If the trouble is causing harm to the telephone network, the
telephone company may request you remove the equipment from the network until the problem is resolved. All
repairs must be carried out by Interalia at their repair facility located in Minneapolis, Minnesota.
This equipment cannot be used on public coin service provided by the telephone company. Connection to Party
Line Service is subject to state tariffs. Contact the state public utility commission, public service commission or
corporation commission for information.
NOTE: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the
FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a
commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in
accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a
residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own
expense.
18
DOC
The Canadian Department of Communications label identifies certified equipment. This certification means that
the equipment meets certain telecommunications network protective, operational and safety requirements. The
Department does not guarantee that the equipment will operate to the user’s satisfaction.
Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of the
local telecommunications company. The equipment must also be installed using an approved method of
connection. In some cases, the company’s inside wiring associated with a single line individual service may be
extended by means of a certified jack-plug-cord ensemble (telephone extension cord). The customer should be
aware that compliance with the above conditions may not prevent degradation of service in some situations.
Existing telecommunications company requirements do not permit their equipment to be connected to customer
provided jacks, except where specified by individual telecommunications company tariffs.
Repairs to certified equipment should be made by an authorized Canadian maintenance facility designated by the
supplier. Any repairs or alterations made by the user to this equipment, or the equipment malfunctions, may give
the telecommunications company cause to request the user to disconnect the equipment.
Users should ensure for their own protection that the electrical ground connections of the power utility, telephones
lines and internal metallic water pipe system, if present, are connected together. This precaution may be
particularly important in rural areas.
Caution: Users should not attempt to make such connections themselves, but should contact the
appropriate electrical inspection authority, or electrician, as appropriate.
The Load Number (LN) assigned to each terminal device denotes the percentage of the total load to be connected
to a telephone loop which is used by the device, to prevent overloading. The termination on a loop may consist of
any combination of devices subject only to the requirement that the total of the Load Numbers of all the devices
does not exceed 100.
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European Information
Too many devices plugged into a socket simultaneously will overload the exchange line and as a result the SLA will
not answer calls. The SLA should operate satisfactorily if the sum of the Ringer Equivalence Numbers (REN)
marked on each device is 4 or less. The REN of each line on the SLA is “1”.
WARNING! Interconnection directly, by way of other apparatus, of ports marked “WARNING: CONNECT
ONLY APPARATUS COMPLYING WITH EN 41003 TO THIS PORT” with ports not so marked may produce
hazardous conditions on the BT network and should be obtained from a competent engineer before such a
connection is made.
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APPENDIX F – TECHNICAL SPECIFICATIONS
21
LIMITED WARRANTY
Interalia warrants this equipment to be free of defects in materials and workmanship for a period of one year from
the date of shipment. All defects will be repaired without charge upon return of the unit to the factory.
This warranty is null and void if any modifications have been made to the unit or the unit has been subjected to
physical or electrical stress as determined by the manufacturer.
This warranty covers parts and labor only and does not include shipping costs, travel expenses, or travel time.
Installation of the equipment is the sole responsibility of the purchaser. The manufacturer, its agents or
distributors, accept no responsibility for malfunction or damage caused by improper connection of the unit.
THE MANUFACTURER, ITS AGENTS OR DISTRIBUTORS, ARE NOT LIABLE FOR ANY LOSSES
INCURRED THROUGH THE USE OF THE EQUIPMENT OR BY THE MALFUNCTION OF THE
EQUIPMENT IN ANY MEANS WHATSOEVER.
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Interalia Inc.
4110 – 79th Street NW, Calgary, Alberta, CANADA T3B 5C2
Telephone: (403) 288-2706 Fax: (403) 288-5935