Visa 

Core Rules and
Visa Product and Service Rules

14 October 2017
Important Information on Confidentiality and Copyright
© 2014—2017 Visa. All Rights Reserved.

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants
for use exclusively in managing their Visa programs. It must not be duplicated, published, distributed
or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written
permission from Visa.

The trademarks, logos, trade names and service marks, whether registered or unregistered (collectively
the “Trademarks”) are Trademarks owned by Visa. All other trademarks not attributed to Visa are the
property of their respective owners.
 Contents
Visa Core Rules and Visa Product and Service Rules

Contents

Contents  ..................................................................................................................................................................................... i
Tables  ........................................................................................................................................................................................... xxi
Summary of Changes  .......................................................................................................................................... 1
Introduction  ............................................................................................................................................................ 25
The Visa Rules  ..................................................................................................................................................................... 25
The Visa Core Rules and Visa Product and Service Rules ............................................................................ 25
Part 1: Visa Core Rules  ....................................................................................................................................... 27
1 Visa Core Rules  ............................................................................................................................................. 29
1.1 General  .................................................................................................................................................................... 29
1.1.1 Governance  ..................................................................................................................................................... 29
1.1.2 Local, Domestic, and Regional Rules and Private Agreements .................................................. 35
1.1.3 Waivers  .............................................................................................................................................................. 36
1.1.4 Operating Certificates  ................................................................................................................................. 37
1.1.5 Confidentiality  ................................................................................................................................................ 38
1.1.6 Visa Rights  ....................................................................................................................................................... 42
1.1.7 Use of VisaNet  ............................................................................................................................................... 45
1.1.8 Misencoded Cards  ....................................................................................................................................... 45
1.1.9 Liabilities and Indemnifications .............................................................................................................. 46
1.2 Licensing and Numerics Management ...................................................................................................... 66
1.2.1 Licensing – General Membership .......................................................................................................... 66
1.3 Use of Marks  ........................................................................................................................................................ 69
1.3.1 Marks License  ................................................................................................................................................. 69
1.3.2 General Use of Marks  ................................................................................................................................. 71
1.3.3 Protecting the Visa Brand ......................................................................................................................... 75
1.3.4 Marketing, Promotion, and Advertising Materials .......................................................................... 77
1.4 Issuance  ................................................................................................................................................................... 82
1.4.1 Issuance Conditions  ..................................................................................................................................... 82
1.4.2 Account Numbers  ........................................................................................................................................ 83

14 October 2017 Visa Confidential i

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
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Visa Core Rules and Visa Product and Service Rules

1.4.3 Notification and Disclosure ...................................................................................................................... 83

1.4.4 Issuer Operational Standards .................................................................................................................. 85
1.4.5 Notification to Visa of Loss or Theft .................................................................................................... 87
1.4.6 Zero Liability  ................................................................................................................................................... 88
1.5 Acceptance  ............................................................................................................................................................. 89
1.5.1 General Acquirer Requirements ............................................................................................................. 89
1.5.2 Merchant Agreements ................................................................................................................................ 95
1.5.3 Marks Display  ................................................................................................................................................. 96
1.5.4 Card Acceptance  ........................................................................................................................................... 96
1.5.5 Card Acceptance Prohibitions ................................................................................................................. 103
1.5.6 Card and Cardholder Verification Requirements ............................................................................. 105
1.5.7 Transaction Receipts  .................................................................................................................................... 105
1.5.8 Merchant Deposits  ....................................................................................................................................... 106
1.5.9 Travelers Cheques  ......................................................................................................................................... 108
1.6 ATM  ........................................................................................................................................................................... 109
1.6.1 ATM Requirements  ....................................................................................................................................... 109
1.7 Transaction Processing  ..................................................................................................................................... 109
1.7.1 General Processing  ...................................................................................................................................... 109
1.7.2 Data Requirements  ...................................................................................................................................... 110
1.7.3 Acquirer Authorization Requests ........................................................................................................... 110
1.7.4 Issuer Authorization Processing ............................................................................................................. 111
1.7.5 Clearing  ............................................................................................................................................................. 112
1.7.6 Settlement  ........................................................................................................................................................ 113
1.7.7 Reversals and Adjustments ...................................................................................................................... 117
1.8 Processing Products  ........................................................................................................................................... 119
1.8.1 Original Credits  .............................................................................................................................................. 119
1.9 Interchange  ............................................................................................................................................................ 119
1.9.1 Interchange Reimbursement Fee (IRF) Determination and Payment ...................................... 119
1.9.2 Interchange Reimbursement Fee (IRF) Adjustments and Compliance .................................... 121
1.9.3 Interchange Reimbursement Fees (IRF) – Europe Region ........................................................... 124
1.10 Risk  ............................................................................................................................................................................ 125

ii Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
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Visa Core Rules and Visa Product and Service Rules

1.10.1 Corporate Risk Reduction ......................................................................................................................... 125

1.10.2 Brand Protection  ........................................................................................................................................... 130
1.10.3 Investigations  .................................................................................................................................................. 130
1.10.4 Information Security  .................................................................................................................................... 132
1.10.5 High-Brand Risk Merchants ..................................................................................................................... 134
1.10.6 Recovered Cards  ........................................................................................................................................... 135
1.10.7 Counterfeit Losses  ........................................................................................................................................ 136
1.10.8 Agents  ............................................................................................................................................................... 137
1.10.9 Card Manufacturing and Distribution .................................................................................................. 139
1.11 Dispute Resolution  ............................................................................................................................................. 143
1.11.1 Chargebacks  .................................................................................................................................................... 143
1.11.2 Arbitration and Compliance ..................................................................................................................... 146
1.12 Fees and Non-Compliance Assessments .................................................................................................. 147
1.12.1 Fee Assessment by Visa ............................................................................................................................ 147
1.12.2 Member Fee Collection ............................................................................................................................. 148
1.12.3 Non-Compliance Assessments ................................................................................................................ 149
Part 2: Visa Product and Service Rules .......................................................................................................... 153
2 Licensing and Numerics Management ................................................................................................... 155
2.1 Membership  .......................................................................................................................................................... 155
2.1.1 Member Acquisitions and Mergers ...................................................................................................... 155
2.1.2 Acquiring Licenses  ....................................................................................................................................... 160
2.1.3 Sponsored Members  ................................................................................................................................... 160
2.1.4 Changes to Member Information or Status ...................................................................................... 162
2.2 Visa First Training Program ............................................................................................................................ 163
2.2.1 Visa First Training Program – CEMEA Region .................................................................................. 163
2.3 BIN License and Administration ................................................................................................................... 163
2.3.1 BIN Use and License  ................................................................................................................................... 163
2.3.2 Administration of BINs and Numerics ................................................................................................. 166
2.3.3 Portfolio Sales and Transfers ................................................................................................................... 169
2.3.4 Account Range and BIN Use ................................................................................................................... 170
2.3.5 Use and Disclosure of BIN Information .............................................................................................. 171

14 October 2017 Visa Confidential iii

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
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Visa Core Rules and Visa Product and Service Rules

2.4 Marks License  ....................................................................................................................................................... 173

2.4.1 Marks License Grant  .................................................................................................................................... 173
2.5 Visa US Regulation II Certification Program ............................................................................................ 173
2.5.1 Visa US Regulation II Certification Program – US Region and US Territories ....................... 173
2.6 Product-Specific BIN Requirements ............................................................................................................ 174
2.6.1 Visa Consumer Products ........................................................................................................................... 174
2.6.2 Visa Commercial Products ........................................................................................................................ 176
2.6.3 Visa Prepaid Cards  ....................................................................................................................................... 180
2.7 Visa Membership Management ................................................................................................................... 181
2.7.1 Client Portfolio Management Self-Service Tools Requirements ................................................ 181
2.8 Non-Visa BINs  ...................................................................................................................................................... 182
2.8.1 Non-Visa-Assigned BINs ........................................................................................................................... 182
2.9 Cost Studies  .......................................................................................................................................................... 182
2.9.1 Visa Cost Study Participation .................................................................................................................. 182
2.10 EU Passporting  ..................................................................................................................................................... 183
2.10.1 EU Passporting – Europe Region ........................................................................................................... 183
3 Use of Marks  ................................................................................................................................................. 187
3.1 Marks License  ....................................................................................................................................................... 187
3.1.1 Affinity/Co-Branded Card Programs ..................................................................................................... 187
3.1.2 Marks License Grant  .................................................................................................................................... 188
3.1.3 Sponsorships and Partnerships, Including the Olympics ............................................................. 188
3.2 Use of Marks  ........................................................................................................................................................ 189
3.2.1 Use of Marks by Members and Merchants ....................................................................................... 189
3.2.2 Use of Marks in Promotions, Advertisements, and Solicitations .............................................. 191
3.2.3 Use of Marks on Cards .............................................................................................................................. 191
3.3 Other Card Requirements ............................................................................................................................... 193
3.3.1 Magnetic-Stripe Encoding ........................................................................................................................ 193
3.4 Point-of-Transaction Display of Marks ....................................................................................................... 194
3.4.1 Display of Marks at the Point of Sale .................................................................................................. 194
4 Issuance  ........................................................................................................................................................... 197
4.1 General Issuance  ................................................................................................................................................. 197

iv Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
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Visa Core Rules and Visa Product and Service Rules

4.1.1 General Issuer Requirements ................................................................................................................... 197

4.1.2 Visa Credit Card Issuance ......................................................................................................................... 203
4.1.3 Visa Charge Card Issuance ....................................................................................................................... 206
4.1.4 Visa Debit Card Issuance .......................................................................................................................... 207
4.1.5 Visa Prepaid Card Issuance ...................................................................................................................... 209
4.1.6 Affinity/Co-Brand and Global Co-Brand Issuance .......................................................................... 209
4.1.7 Card Production Standards ...................................................................................................................... 214
4.1.8 Virtual Accounts  ............................................................................................................................................ 216
4.1.9 Issuer Disclosures  ......................................................................................................................................... 217
4.1.10 Confidentiality of Cardholder Information ......................................................................................... 223
4.1.11 PIN Requirements  ......................................................................................................................................... 224
4.1.12 Data Retention and Transmission .......................................................................................................... 225
4.1.13 Provisional Credit/Zero Liability ............................................................................................................. 226
4.1.14 Emergency Cash Disbursement, Emergency Card Replacement, Global Customer
Assistance Services (GCAS) ...................................................................................................................... 230
4.1.15 Insurance/Benefits  ........................................................................................................................................ 249
4.1.16 Preauthorized Payment Cancellation Service ................................................................................... 252
4.1.17 Visa Payment Controls ............................................................................................................................... 253
4.1.18 V PAY  .................................................................................................................................................................. 254
4.1.19 Verified by Visa  ............................................................................................................................................. 254
4.1.20 Visa Checkout  ................................................................................................................................................ 254
4.1.21 Visa Token Service / Visa Europe Payment Token Service ........................................................... 255
4.1.22 Visa FeatureSelect  ........................................................................................................................................ 259
4.1.23 Chip Issuance Requirements .................................................................................................................... 260
4.1.24 Pass-Through Digital Wallet Requirements ....................................................................................... 285
4.1.25 Card Personalization – Europe Region ................................................................................................ 286
4.2 Visa Electron  .......................................................................................................................................................... 286
4.2.1 Visa Electron Issuer Requirements ........................................................................................................ 286
4.3 Visa Check Card  .................................................................................................................................................. 288
4.3.1 Visa Check Card – Issuer Requirements ............................................................................................. 288
4.3.2 Secured Card – Issuer Requirements ................................................................................................... 289

14 October 2017 Visa Confidential v

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
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Visa Core Rules and Visa Product and Service Rules

4.4 Visa Gold  ................................................................................................................................................................ 289

4.4.1 Visa Gold – Customer Service Requirements ................................................................................... 289
4.4.2 Visa Gold – Issuer Requirements ........................................................................................................... 290
4.4.3 Visa Gold – Features and Benefits ........................................................................................................ 291
4.5 Visa Platinum  ........................................................................................................................................................ 292
4.5.1 Visa Platinum – Card Requirements ..................................................................................................... 292
4.5.2 Visa Platinum – Customer Service Requirements ........................................................................... 296
4.5.3 Visa Platinum – Issuer Requirements ................................................................................................... 296
4.5.4 Visa Platinum – Features and Benefits ................................................................................................ 297
4.5.5 Visa Platinum Prepaid – Issuer Requirements .................................................................................. 301
4.6 Visa Rewards  ......................................................................................................................................................... 304
4.6.1 Visa Rewards – Card Requirements ...................................................................................................... 304
4.6.2 Visa Rewards – Issuer Requirements .................................................................................................... 304
4.6.3 Visa Rewards – Features and Benefits ................................................................................................. 307
4.6.4 Visa Traditional Rewards – Issuer Requirements ............................................................................. 309
4.6.5 Visa Traditional Rewards – Features and Benefits ........................................................................... 311
4.7 Visa Signature  ....................................................................................................................................................... 316
4.7.1 Visa Signature and Visa Signature Preferred – Card Requirements ......................................... 316
4.7.2 Visa Signature and Visa Signature Preferred – Customer Service Requirements ............... 322
4.7.3 Visa Signature and Visa Signature Preferred – Issuer Requirements ...................................... 322
4.7.4 Visa Signature and Visa Signature Preferred – Features and Benefits .................................... 327
4.8 Visa Infinite  ............................................................................................................................................................ 340
4.8.1 Visa Infinite/Visa Infinite Privilege – Card Requirements ............................................................. 340
4.8.2 Visa Infinite/Visa Infinite Privilege – Customer Service Requirements ................................... 343
4.8.3 Visa Infinite/Visa Infinite Privilege – Issuer Requirements ........................................................... 345
4.8.4 Visa Infinite/Visa Infinite Privilege – Features and Benefits ........................................................ 350
4.9 Visa Ultra High Net Worth ............................................................................................................................. 365
4.9.1 Visa Ultra High Net Worth – Card Requirements ........................................................................... 365
4.9.2 Visa Ultra High Net Worth – Customer Service Requirements ................................................. 366
4.9.3 Visa Ultra High Net Worth – Issuer Requirements ......................................................................... 367
4.9.4 Visa Ultra High Net Worth – Features and Benefits ...................................................................... 368

vi Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
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Visa Core Rules and Visa Product and Service Rules

4.10 Campus Card  ........................................................................................................................................................ 372

4.10.1 Campus Card – Issuer Requirements ................................................................................................... 372
4.11 Prepaid  ..................................................................................................................................................................... 374
4.11.1 Prepaid – Issuer Requirements ............................................................................................................... 374
4.11.2 Prepaid – Agent Use/Risk Controls ...................................................................................................... 381
4.11.3 Prepaid – Affinity/Co-Branding .............................................................................................................. 382
4.11.4 Prepaid – Cross-Border Remittance ...................................................................................................... 384
4.11.5 Prepaid – Authorization Services/Funds Access .............................................................................. 386
4.11.6 Prepaid – Partners  ........................................................................................................................................ 387
4.11.7 Prepaid – General Purpose/Load Requirements .............................................................................. 394
4.11.8 Prepaid – Load Services ............................................................................................................................ 395
4.11.9 Prepaid – Visa TravelMoney ..................................................................................................................... 397
4.11.10 Prepaid – Visa Buxx  ..................................................................................................................................... 399
4.11.11 Prepaid – Teen Card  .................................................................................................................................... 400
4.11.12 Prepaid – Employee Benefits/Healthcare ........................................................................................... 401
4.11.13 Prepaid – Visa Mobile  ................................................................................................................................ 403
4.11.14 Prepaid – Payroll/Salary ............................................................................................................................. 405
4.11.15 Prepaid – Visa Vale  ...................................................................................................................................... 406
4.11.16 Prepaid – College/University Cards ...................................................................................................... 406
4.11.17 Travelers Cheque Issuer Requirements ................................................................................................ 407
4.12 Visa Commercial Products .............................................................................................................................. 409
4.12.1 Commercial Card Issuance Requirements .......................................................................................... 409
4.12.2 Commercial Data Management and Reporting ............................................................................... 417
4.12.3 V Distribution Program .............................................................................................................................. 422
4.12.4 Visa B2B Virtual Payments Program ..................................................................................................... 422
4.13 Visa Small Business Product-Specific Issuance ....................................................................................... 424
4.13.1 Visa Business – Card Requirements ...................................................................................................... 424
4.13.2 Visa Business – Customer Service Requirements ............................................................................ 426
4.13.3 Visa Business – Issuer Requirements ................................................................................................... 427
4.13.4 Visa Business – Features and Benefits ................................................................................................. 429
4.14 Visa Gold Business  ............................................................................................................................................. 432

14 October 2017 Visa Confidential vii

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
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Visa Core Rules and Visa Product and Service Rules

4.14.1 Visa Gold Business – Card Requirements ........................................................................................... 432

4.15 Visa Platinum Business  ..................................................................................................................................... 433
4.15.1 Visa Platinum Business – Card Requirements .................................................................................. 433
4.15.2 Visa Platinum Business – Customer Service Requirements ......................................................... 436
4.15.3 Visa Platinum Business – Issuer Requirements ................................................................................ 437
4.15.4 Visa Platinum Business – Features and Benefits ............................................................................. 439
4.16 Visa Signature Business .................................................................................................................................... 440
4.16.1 Visa Signature Business – Card Requirements ................................................................................. 440
4.16.2 Visa Signature Business – Customer Service Requirements  ...................................................... 444
4.16.3 Visa Signature Business – Issuer Requirements ............................................................................... 446
4.16.4 Visa Signature Business – Features and Benefits ............................................................................ 449
4.17 Visa Infinite Business, Visa Infinite Privilege Business ......................................................................... 456
4.17.1 Visa Infinite Business, Visa Infinite Privilege Business – Card Requirements ........................ 456
4.17.2 Visa Infinite Business, Visa Infinite Privilege Business – Customer Service
Requirements  .................................................................................................................................................. 458
4.17.3 Visa Infinite Business, Visa Infinite Privilege Business – Issuer Requirements ...................... 459
4.17.4 Visa Infinite Business, Visa Infinite Privilege Business – Features and Benefits ................... 461
4.18 Visa SavingsEdge  ................................................................................................................................................ 465
4.18.1 Visa SavingsEdge Requirements ............................................................................................................ 465
4.19 Visa Purchasing  .................................................................................................................................................... 466
4.19.1 Visa Purchasing – Issuer Requirements ............................................................................................... 466
4.19.2 Visa Purchasing – Features and Benefits ............................................................................................ 467
4.20 Visa Fleet  ................................................................................................................................................................ 468
4.20.1 Visa Fleet Card – Issuer Requirements ................................................................................................ 468
4.21 Visa Large Purchase Advantage ................................................................................................................... 469
4.21.1 Visa Large Purchase Advantage Requirements ................................................................................ 469
4.22 Visa Meetings Card  ............................................................................................................................................ 470
4.22.1 Visa Meetings Card – Issuer Requirements ....................................................................................... 470
4.23 Visa Infinite Corporate  ...................................................................................................................................... 471
4.23.1 Visa Infinite Corporate – Card Requirements ................................................................................... 471
4.23.2 Visa Infinite Corporate – Issuer Requirements ................................................................................. 472

viii Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
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Visa Core Rules and Visa Product and Service Rules

4.23.3 Visa Infinite Corporate – Features and Benefits .............................................................................. 473

4.24 Visa Platinum Corporate .................................................................................................................................. 474
4.24.1 Visa Platinum Corporate – Card Requirements ............................................................................... 474
4.24.2 Visa Platinum Corporate – Issuer Requirements ............................................................................. 474
4.24.3 Visa Platinum Corporate – Features and Benefits .......................................................................... 474
4.25 Visa Premium Corporate .................................................................................................................................. 475
4.25.1 Visa Premium Corporate – Issuer Requirements ............................................................................. 475
4.26 Visa Signature Corporate ................................................................................................................................ 479
4.26.1 Visa Signature Corporate – Issuer Requirements ............................................................................ 479
4.27 Prepaid Commercial Corporate ..................................................................................................................... 480
4.27.1 Commercial Prepaid – Card Requirements ........................................................................................ 480
4.27.2 Corporate Prepaid – Features and Benefits ....................................................................................... 480
4.28 Visa Agro  ................................................................................................................................................................ 481
4.28.1 Visa Agro – Card Requirements ............................................................................................................. 481
4.28.2 Visa Agro – Customer Service Requirements ................................................................................... 481
4.28.3 Visa Agro – Issuer Requirements ........................................................................................................... 482
4.29 Visa Cargo  .............................................................................................................................................................. 482
4.29.1 Visa Cargo – Card Requirements ........................................................................................................... 482
4.30 Visa Drive Card  .................................................................................................................................................... 483
4.30.1 Visa Drive Card – Europe Region .......................................................................................................... 483
4.31 Visa SimplyOne  .................................................................................................................................................... 485
4.31.1 Visa SimplyOne Card  .................................................................................................................................. 485
4.32 Visa Multichoice  .................................................................................................................................................. 486
4.32.1 Visa Multichoice Card  ................................................................................................................................. 486
4.33 V PAY  ........................................................................................................................................................................ 486
4.33.1 V PAY – Europe Region .............................................................................................................................. 486
4.34 Carte Bleue Nationale Cards – Europe Region ...................................................................................... 487
4.34.1 Carte Bleue Nationale Cards Issuer Requirements ......................................................................... 487
4.35 Carte Bleue Nationale Affaires Cards – Europe Region ...................................................................... 488
4.35.1 Carte Bleue Nationale Affaires Cards Issuer Requirements ........................................................ 488
5 Acceptance  ..................................................................................................................................................... 491

14 October 2017 Visa Confidential ix

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
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Visa Core Rules and Visa Product and Service Rules

5.1 Responsibilities Related to Information and Notification .................................................................. 491

5.1.1 Provision of Information, Registration, and Reporting ................................................................. 491
5.2 Acquirer Responsibilities Related to Merchants ..................................................................................... 494
5.2.1 Merchant Agreements, Merchant Onboarding, and Merchant Relationships ...................... 494
5.2.2 Acquirer and Payment Facilitator Responsibilities Related to Deposit Accounts ................ 503
5.3 Payment Facilitators, Staged Digital Wallet Operators, and Marketplaces .................................. 503
5.3.1 Acquirer Responsibilities and Liabilities in Payment Facilitator and Staged Digital
Wallet Operator Agreements ................................................................................................................... 503
5.3.2 Payment Facilitator, Staged Digital Wallet Operator, and Marketplace Responsibilities
and Requirements  ........................................................................................................................................ 507
5.3.3 Acquirer Responsibility for Staged Digital Wallet Operators ..................................................... 510
5.3.4 Acquirer Responsibility for Marketplaces ........................................................................................... 512
5.4 Merchant and Cardholder Interaction ........................................................................................................ 516
5.4.1 Honoring Cards  ............................................................................................................................................. 516
5.4.2 Conditions of Card Acceptance and Cardholder Rights ............................................................... 516
5.4.3 Merchant Use of Cardholder Account Information ........................................................................ 520
5.5 Merchant Verification of Card and Cardholder ...................................................................................... 523
5.5.1 Card and Cardholder Validation ............................................................................................................. 523
5.5.2 Cardholder Validation with PIN .............................................................................................................. 525
5.6 Surcharges, Convenience Fees, and Service Fees ................................................................................. 526
5.6.1 Surcharges – Allowances, Requirements, Restrictions, Amounts, and Disclosures ............. 526
5.6.2 Convenience Fees – Allowances, Requirements, Restrictions, Amounts, and
Disclosures  ....................................................................................................................................................... 532
5.6.3 Service Fees – Allowances, Requirements, Restrictions, Amounts, and Disclosures .......... 533
5.7 Acceptance Devices  ........................................................................................................................................... 537
5.7.1 Acceptance Device Requirements – All Devices .............................................................................. 537
5.7.2 Chip Acceptance Device Requirements .............................................................................................. 548
5.7.3 Unattended Cardholder-Activated Terminals – Transaction Cancellation .............................. 553
5.8 Merchant Authorization Requirements ...................................................................................................... 553
5.8.1 Transactions Requiring Authorization .................................................................................................. 553
5.8.2 Transaction Amount-Related Authorization Requirements ......................................................... 557
5.8.3 Non-Standard Authorizations .................................................................................................................. 569

x Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
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5.8.4 Merchant Authorization Processing ...................................................................................................... 578

5.9 Specific Acceptance Environments and Procedures ............................................................................. 583
5.9.1 Cash, Cash Equivalents, and Prepaid .................................................................................................... 583
5.9.2 Chip  .................................................................................................................................................................... 593
5.9.3 QR Code  ........................................................................................................................................................... 598
5.9.4 Electronic Commerce  .................................................................................................................................. 599
5.9.5 Mail/Phone Order Transactions .............................................................................................................. 607
5.9.6 Aggregated Transactions ........................................................................................................................... 607
5.9.7 T&E and Rental Transactions ................................................................................................................... 608
5.9.8 Dynamic Currency Conversion ................................................................................................................ 614
5.9.9 Prepayments, Repeated Payments, and Deferred Payments ...................................................... 617
5.9.10 Visa Easy Payment Service (VEPS) and Small Ticket Transactions ............................................ 630
5.9.11 Debt Repayment  ........................................................................................................................................... 641
5.9.12 Health Care  ..................................................................................................................................................... 645
5.9.13 Visa Fleet Card  ............................................................................................................................................... 646
5.9.14 Visa Vale  ........................................................................................................................................................... 647
5.9.15 Up-Selling and Negative Option Merchants ..................................................................................... 647
5.9.16 Toll and Bridge Merchants ....................................................................................................................... 648
5.9.17 Variable Fare Transit  .................................................................................................................................... 649
5.9.18 Gambling  .......................................................................................................................................................... 651
5.9.19 Mass Transit  .................................................................................................................................................... 651
5.10 Transaction Receipt Requirements ............................................................................................................... 655
5.10.1 Transaction Receipt Delivery to Cardholders .................................................................................... 655
5.10.2 Transaction Receipt Retention Period .................................................................................................. 657
5.10.3 Transaction Receipt Data and Format Requirements .................................................................... 657
5.10.4 Substitute Transaction Receipt Data and Format Requirements ............................................... 664
5.11 Returns, Credits, and Refunds ....................................................................................................................... 666
5.11.1 Merchant Processing  ................................................................................................................................... 666
5.12 Acquirer Requirements for Non-Visa General Purpose Payment Network in Brazil – LAC
Region  ...................................................................................................................................................................... 668
5.13 Business Payment Service Providers ........................................................................................................... 669

14 October 2017 Visa Confidential xi

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
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Visa Core Rules and Visa Product and Service Rules

5.13.1 Acquirer Responsibilities Related to Business Payment Solution Providers .......................... 669

6 ATM  .................................................................................................................................................................. 671
6.1 Plus Program  ........................................................................................................................................................ 671
6.1.1 Plus Program Issuer Participation Requirements ............................................................................ 671
6.1.2 Plus Symbol  .................................................................................................................................................... 671
6.2 Visa Global ATM Network ............................................................................................................................... 672
6.2.1 Visa Global ATM Network Issuer Participation Requirements .................................................... 672
6.2.2 Visa Global ATM Network Issuer General Requirements ............................................................. 673
6.2.3 Visa Global ATM Network Acquirer Participation Requirements .............................................. 675
6.2.4 ATM Operator and Agent Requirements ............................................................................................ 677
6.2.5 PIN Requirements  ......................................................................................................................................... 679
6.2.6 ATM Processing Requirements ............................................................................................................... 680
6.3 ATM Balance Inquiry Service ......................................................................................................................... 686
6.3.1 ATM Balance Inquiry Service Issuer Participation ........................................................................... 686
6.3.2 ATM Balance Inquiry Service Acquirer Participation ...................................................................... 687
6.4 ATM Fees  ................................................................................................................................................................ 687
6.4.1 ATM Access Fees  .......................................................................................................................................... 687
6.4.2 ATM Travelers Cheque Fee ....................................................................................................................... 691
7 Transaction Processing  ................................................................................................................................ 693
7.1 VisaNet Systems Use  ......................................................................................................................................... 693
7.1.1 Use of VisaNet  ............................................................................................................................................... 693
7.2 Access to Visa Systems .................................................................................................................................... 695
7.2.1 Visa Extended Access  ................................................................................................................................. 695
7.2.2 Clearing Processors  ..................................................................................................................................... 697
7.3 Authorization  ........................................................................................................................................................ 697
7.3.1 Authorization Routing  ................................................................................................................................ 697
7.3.2 Authorization Service Participation ....................................................................................................... 698
7.3.3 Member Provision of Authorization Services ................................................................................... 698
7.3.4 Authorization Request Time Limits ....................................................................................................... 700
7.3.5 Use of the Exception File .......................................................................................................................... 701
7.3.6 Declines and Referrals ................................................................................................................................ 702

xii Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
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Visa Core Rules and Visa Product and Service Rules

7.3.7 Authorization Reversals and Authorization Holds .......................................................................... 703

7.3.8 Visa Debit with PIN  ..................................................................................................................................... 705
7.3.9 Partial Authorization  .................................................................................................................................... 705
7.3.10 Authorization Response Standards ....................................................................................................... 708
7.3.11 Account Verification  .................................................................................................................................... 712
7.3.12 Member Reporting Requirements ......................................................................................................... 712
7.4 Processing of Specific Transaction Types .................................................................................................. 713
7.4.1 Account Funding Transactions ................................................................................................................ 713
7.4.2 Manual Cash Disbursements ................................................................................................................... 713
7.4.3 Automated Fuel Dispenser Transactions ............................................................................................. 713
7.4.4 Bill Payment Transactions .......................................................................................................................... 714
7.4.5 Dynamic Currency Conversion Transactions ..................................................................................... 715
7.4.6 Online Gambling Transactions ................................................................................................................ 715
7.4.7 Commercial Payables Transactions ........................................................................................................ 715
7.4.8 Card-Absent Environment Transactions .............................................................................................. 716
7.4.9 Recurring Transactions ............................................................................................................................... 716
7.4.10 Visa Purchasing Card Transactions ........................................................................................................ 716
7.4.11 Visa Fleet Card Transactions .................................................................................................................... 717
7.4.12 Visa Commercial Card Transactions ...................................................................................................... 717
7.4.13 Visa Drive Card Transactions ................................................................................................................... 718
7.4.14 In-Transit Transactions ................................................................................................................................ 718
7.4.15 Authorization Request Content .............................................................................................................. 719
7.5 Clearing  ................................................................................................................................................................... 719
7.5.1 File Processing  ............................................................................................................................................... 719
7.5.2 Currency Conversion  ................................................................................................................................... 720
7.5.3 PIN-Authenticated Visa Debit Adjustments ...................................................................................... 720
7.5.4 Reversals  ........................................................................................................................................................... 721
7.5.5 Data Requirements  ...................................................................................................................................... 721
7.6 Online Financial and Deferred Clearing .................................................................................................... 722
7.6.1 Online Financial and Deferred Clearing Requirements ................................................................. 722
7.7 Transaction Processing Time Limits and Dates ...................................................................................... 723

14 October 2017 Visa Confidential xiii

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
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7.7.1 Processing Time Limits ............................................................................................................................... 723

7.8 Settlement  .............................................................................................................................................................. 724
7.8.1 Funds Transfer Requirements .................................................................................................................. 724
7.8.2 National Net Settlement Service (NNSS) Requirements .............................................................. 725
7.8.3 Settlement Requirements – AP Region ............................................................................................... 726
7.8.4 Settlement Requirements – Europe Region ...................................................................................... 727
7.8.5 Settlement Requirements – LAC Region ............................................................................................ 734
7.8.6 Settlement Requirements – US Region ............................................................................................... 735
7.8.7 Member Readiness for Settlement ....................................................................................................... 736
7.9 System Use – Europe Region ........................................................................................................................ 737
7.9.1 Default Infrastructure  .................................................................................................................................. 737
7.10 Authorization and Clearing Transaction Content .................................................................................. 737
7.10.1 Transaction Message Content ................................................................................................................. 737
7.10.2 Payment Stop Service  ................................................................................................................................. 737
8 Processing Products  ..................................................................................................................................... 739
8.1 Use of Visa Systems  .......................................................................................................................................... 739
8.1.1 VisaNet Access Points  ................................................................................................................................ 739
8.1.2 Visa Merchant Direct Exchange .............................................................................................................. 740
8.1.3 System Changes  ............................................................................................................................................ 740
8.2 Cardholder Loyalty Programs ........................................................................................................................ 741
8.2.1 Visa Loyalty Platform Services ................................................................................................................ 741
8.3 Visa Information Systems ................................................................................................................................ 741
8.3.1 Visa Online  ...................................................................................................................................................... 741
8.3.2 VisaVue Online  .............................................................................................................................................. 742
8.4 Original Credit Transactions ........................................................................................................................... 742
8.4.1 Original Credit Transactions – Originating Member Requirements ......................................... 742
8.4.2 Original Credit Transactions – Recipient Member Requirements ............................................. 744
8.4.3 Money Transfer Original Credit Transactions – Originating Member Requirements ......... 745
8.4.4 Original Credit Transactions – Fast Funds .......................................................................................... 745
8.5 Visa Processing Services .................................................................................................................................. 746
8.5.1 Visa Account Updater  ................................................................................................................................. 746

xiv Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
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8.6 Visa Software  ........................................................................................................................................................ 749

8.6.1 Software License  ........................................................................................................................................... 749
8.6.2 Ownership and Confidentiality ............................................................................................................... 751
8.6.3 Use of Visa Software  ................................................................................................................................... 752
9 Interchange  .................................................................................................................................................... 755
10 Risk  ................................................................................................................................................................... 757
10.1 Corporate Risk Reduction ............................................................................................................................... 757
10.1.1 Acquirer Risk Responsibilities .................................................................................................................. 757
10.1.2 Electronic Commerce Merchant Requirements ................................................................................ 758
10.1.3 Anti-Money Laundering ............................................................................................................................. 760
10.1.4 Use of BIN Blocks  ......................................................................................................................................... 761
10.1.5 Crisis Management and Business Continuity .................................................................................... 762
10.2 Agents and Processors  ..................................................................................................................................... 762
10.2.1 Member Requirements Related to VisaNet Processors and Visa Scheme Processors ...... 762
10.2.2 Member Requirements Related to Third Party Agents ................................................................. 768
10.2.3 Member Requirements Related to Third Parties ............................................................................. 775
10.2.4 Independent Sales Organizations – Europe Region ....................................................................... 775
10.3 Account and Transaction Information Security ...................................................................................... 776
10.3.1 Account, Cardholder, and Transaction Information Security ...................................................... 776
10.3.2 Confidential Consumer Cardholder Information ............................................................................. 779
10.3.3 Data Protection – Europe Region .......................................................................................................... 779
10.4 Activity and Compliance Monitoring .......................................................................................................... 783
10.4.1 Member Activity Monitoring Requirements ...................................................................................... 783
10.4.2 Monitoring of Visa Compliance ............................................................................................................. 788
10.4.3 Chargeback Monitoring ............................................................................................................................. 788
10.4.4 Acquirer Chargeback and Fraud Monitoring .................................................................................... 793
10.4.5 Merchant Fraud Monitoring .................................................................................................................... 795
10.4.6 High-Brand Risk Merchants ..................................................................................................................... 802
10.4.7 High-Brand Risk Merchant Monitoring ............................................................................................... 802
10.4.8 High-Risk Internet Payment Facilitator Requirements ................................................................... 806
10.4.9 Cross-Border Fraud Monitoring ............................................................................................................. 807

14 October 2017 Visa Confidential xv

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
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Visa Core Rules and Visa Product and Service Rules

10.5 Brand Protection  ................................................................................................................................................. 809

10.5.1 Global Brand Protection Program ......................................................................................................... 809
10.6 Fraud Reporting  .................................................................................................................................................. 810
10.6.1 Fraud Reporting Requirements ............................................................................................................... 810
10.6.2 Fraud Losses and Investigations ............................................................................................................ 812
10.7 Card Recovery  ...................................................................................................................................................... 812
10.7.1 Card Recovery at the Point of Sale ...................................................................................................... 812
10.7.2 Return of Recovered Cards ...................................................................................................................... 813
10.7.3 Recovered Counterfeit Cards ................................................................................................................... 816
10.7.4 Card Recovery Bulletin (CRB) .................................................................................................................. 816
10.8 Lost or Stolen Cards  .......................................................................................................................................... 817
10.8.1 Lost or Stolen Card Reporting ................................................................................................................ 817
10.9 PIN Security Requirements ............................................................................................................................. 817
10.9.1 PIN Requirements  ......................................................................................................................................... 817
10.10 Account Data Compromise ............................................................................................................................ 818
10.10.1 Global Compromised Account Recovery (GCAR) Program ......................................................... 818
10.11 Counterfeit Losses  .............................................................................................................................................. 819
10.11.1 POS Entry Mode Compliance Liability ................................................................................................. 819
10.12 Terminated Merchants  ...................................................................................................................................... 820
10.12.1 Required Use of Terminated Merchant Database ........................................................................... 820
10.13 Visa Risk Products  .............................................................................................................................................. 823
10.13.1 Address Verification Service (AVS) ........................................................................................................ 823
10.13.2 Card Verification Value 2 (CVV2) ........................................................................................................... 825
10.14 Advanced Authorization ................................................................................................................................... 826
10.14.1 Visa Advanced Authorization .................................................................................................................. 826
10.15 Transaction Alerts  ............................................................................................................................................... 827
10.15.1 Transaction Alerts Requirements ........................................................................................................... 827
10.16 National Card Recovery File ........................................................................................................................... 829
10.16.1 National Card Recovery File – US Region .......................................................................................... 829
10.17 Verified by Visa  .................................................................................................................................................... 829
10.17.1 Verified by Visa General Participation Requirements .................................................................... 829

xvi Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
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10.17.2 Verified by Visa Issuer Participation Requirements ........................................................................ 831

10.17.3 Verified by Visa Acquirer and Merchant Participation Requirements ..................................... 833
10.17.4 Use of Visa Authentication Technology .............................................................................................. 834
10.18 Credit Bureau Reporting .................................................................................................................................. 835
10.18.1 Credit Bureau Reporting – US Region ................................................................................................. 835
10.18.2 Visa Advanced ID Solutions – US Region .......................................................................................... 836
10.19 Strategic Bankruptcy Solutions ..................................................................................................................... 841
10.19.1 Strategic Bankruptcy Solutions – US Region .................................................................................... 841
10.20 Global Fraud Information Service ................................................................................................................ 844
10.20.1 Global Fraud Information Service – Europe Region ...................................................................... 844
10.21 Visa Merchant Alert Service ........................................................................................................................... 844
10.21.1 Visa Merchant Alert Service – Europe Region ................................................................................. 844
10.22 Fraud Detection Systems ................................................................................................................................. 845
10.22.1 Fraud Detection Systems – Europe Region ....................................................................................... 845
11 Dispute Resolution  ....................................................................................................................................... 847
11.1 Chargebacks and Representments .............................................................................................................. 847
11.1.1 Member Responsibilities for Dispute Resolution ............................................................................ 847
11.1.2 Use of Visa Systems  .................................................................................................................................... 848
11.1.3 Retrieval Request and Fulfillment .......................................................................................................... 849
11.1.4 Dispute Amount  ............................................................................................................................................ 854
11.1.5 Chargeback Rights and Restrictions ..................................................................................................... 856
11.1.6 Chargeback Processing Requirements ................................................................................................. 857
11.1.7 Time Limits  ...................................................................................................................................................... 859
11.1.8 Representment Processing Requirements .......................................................................................... 861
11.1.9 Chargeback Reason Codes ....................................................................................................................... 866
11.1.10 Chargeback Reason Code 30 – Services Not Provided or Merchandise Not Received .... 868
11.1.11 Chargeback Reason Code 41 – Cancelled Recurring Transaction ............................................. 872
11.1.12 Chargeback Reason Code 53 – Not as Described or Defective Merchandise ...................... 874
11.1.13 Chargeback Reason Code 57 – Fraudulent Multiple Transactions ........................................... 884
11.1.14 Chargeback Reason Code 62 – Counterfeit Transaction .............................................................. 886
11.1.15 Chargeback Reason Code 70 – Card Recovery Bulletin or Exception File ............................. 892

14 October 2017 Visa Confidential xvii

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
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11.1.16 Chargeback Reason Code 71 – Declined Authorization ............................................................... 894

11.1.17 Chargeback Reason Code 72 – No Authorization .......................................................................... 899
11.1.18 Chargeback Reason Code 73 – Expired Card ................................................................................... 903
11.1.19 Chargeback Reason Code 74 – Late Presentment .......................................................................... 905
11.1.20 Chargeback Reason Code 75 – Transaction Not Recognized .................................................... 908
11.1.21 Chargeback Reason Code 76 – Incorrect Currency or Transaction Code ............................... 912
11.1.22 Chargeback Reason Code 77 – Non-Matching Account Number ............................................ 917
11.1.23 Chargeback Reason Code 78 – Service Code Violation ............................................................... 919
11.1.24 Chargeback Reason Code 80 – Incorrect Transaction Amount or Account Number ......... 920
11.1.25 Chargeback Reason Code 81 – Fraud – Card-Present Environment ........................................ 924
11.1.26 Chargeback Reason Code 82 – Duplicate Processing ................................................................... 934
11.1.27 Chargeback Reason Code 83 – Fraud – Card-Absent Environment ........................................ 936
11.1.28 Chargeback Reason Code 85 – Credit Not Processed .................................................................. 945
11.1.29 Chargeback Reason Code 86 – Paid by Other Means .................................................................. 952
11.1.30 Chargeback Reason Code 90 – Non-Receipt of Cash or Load Transaction Value at ATM  955
11.1.31 Chargeback Reason Code 93 – Visa Fraud Monitoring Program ............................................. 957
11.2 Arbitration and Compliance ........................................................................................................................... 959
11.2.1 Pre-Arbitration  ............................................................................................................................................... 959
11.2.2 Arbitration  ........................................................................................................................................................ 960
11.2.3 Compliance  ...................................................................................................................................................... 962
11.2.4 Appeals  ............................................................................................................................................................. 971
11.3 Dispute Resolution – Canada Region Requirements ........................................................................... 971
11.3.1 Canada Right of Assignment ................................................................................................................... 971
12 Fees and Non-Compliance Assessments ................................................................................................ 975
12.1 Licensing and Numerics Management – Non-Compliance Assessments .................................... 975
12.1.1 Acquirer Licensing  ........................................................................................................................................ 975
12.1.2 Member BIN Use  .......................................................................................................................................... 975
12.2 Issuance Non-Compliance Assessments ................................................................................................... 976
12.2.1 Fraud Activity Reporting Non-Compliance Assessments ............................................................. 976
12.2.2 PIN Issuance Non-Compliance Assessments .................................................................................... 978
12.3 Acceptance Non-Compliance Assessments ............................................................................................. 979

xviii Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
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12.3.1 EMV Liability Shift and Fallback Non-Compliance Assessments ............................................... 979

12.3.2 High-Risk Internet Payment Facilitator Non-Compliance Assessments ................................. 979
12.3.3 Electronic Commerce Non-Compliance Assessments ................................................................... 980
12.3.4 Chip Card Non-Compliance Assessments .......................................................................................... 980
12.3.5 Dynamic Currency Conversion (DCC) Non-Compliance Assessments – Europe Region .. 982
12.3.6 Variable Fare Non-Compliance Assessments .................................................................................... 984
12.3.7 Mass Transit Non-Compliance Assessments ..................................................................................... 984
12.4 ATM Non-Compliance Assessments ........................................................................................................... 984
12.4.1 ATM Access Fee Non-Compliance Assessments ............................................................................. 984
12.5 Transaction Processing Non-Compliance Assessments ...................................................................... 986
12.5.1 Authorization and Clearing Non-Compliance Assessments ....................................................... 986
12.5.2 Duplicate or Erroneous Data Fee .......................................................................................................... 986
12.5.3 Data Quality Non-Compliance Assessments .................................................................................... 987
12.6 Risk Non-Compliance Assessments ............................................................................................................ 988
12.6.1 Account and Transaction Information Security Non-Compliance Assessments .................. 988
12.6.2 Anti-Money Laundering Program Non-Compliance Assessments ........................................... 993
12.6.3 Authentication Non-Compliance Assessments ................................................................................ 994
12.6.4 Visa Acquirer Monitoring Program Non-Compliance Assessments ........................................ 995
12.6.5 Chargeback Monitoring Fees and Non-Compliance Assessments .......................................... 996
12.6.6 High-Risk/High-Brand Risk Acquirer Non-Compliance Assessments ..................................... 1000
12.6.7 Fraud Monitoring and Reporting Non-Compliance Assessments ............................................ 1000
12.6.8 Terminated Merchant Non-Compliance Assessments ...................................................................1003
12.6.9 Global Brand Protection Program Non-Compliance Assessments ........................................... 1003
12.6.10 Corporate Risk Reduction Non-Compliance Assessments .......................................................... 1008
12.6.11 Merchant Agreement with Prohibited Merchant Non-Compliance Assessments – US
Region  ............................................................................................................................................................... 1008
12.6.12 Verified by Visa Non-Compliance Assessments .............................................................................. 1009
12.6.13 Non-Compliance Assessments Related to Agents ......................................................................... 1010
12.6.14 Online Gambling Credit Compliance Program Non-Compliance Assessments .................. 1011
12.7 Fees – General  ..................................................................................................................................................... 1012
12.7.1 Fee Assessment and Responsibility ...................................................................................................... 1012

14 October 2017 Visa Confidential xix

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
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12.7.2 Global Compromised Account Recovery (GCAR) Fees ................................................................. 1013

12.8 Member-to-Member Fees ...............................................................................................................................1014
12.8.1 Authorization Processing .......................................................................................................................... 1014
12.8.2 Automated Clearing House Service ......................................................................................................1014
12.8.3 Member-to-Member Fee Collection and Funds Disbursement ................................................ 1016
12.8.4 Incentive Fulfillment Fees ..........................................................................................................................1022
12.8.5 Investigative Services Fees ....................................................................................................................... 1023
12.8.6 Rewards for Recovered Cards ................................................................................................................. 1023
12.9 Other Non-Compliance Assessments .........................................................................................................1024
12.9.1 Willful Violations – Europe Region ....................................................................................................... 1024
Part 3: Appendices  ...............................................................................................................................................1027
Appendix A  .............................................................................................................................................................1029
Visa Supplemental Requirements ............................................................................................................................... 1029
Visa Supplemental Requirements (Enforceable Documents and Websites) .......................................... 1029
Part 4: Glossary  .....................................................................................................................................................1037
Glossary  ...................................................................................................................................................................1039

xx Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Tables
Visa Core Rules and Visa Product and Service Rules

Tables

Information in Rule ID  ......................................................................................................................................................... 26

Table 1-1: Asia-Pacific Region  ................................................................................................................................. 32
Table 1-2: Canada Region  ......................................................................................................................................... 32
Table 1-3: Central and Eastern Europe, Middle East and Africa Region ................................................ 32
Table 1-4: Europe Region  ......................................................................................................................................... 33
Table 1-5: Latin America and Caribbean Region ............................................................................................ 33
Table 1-6: US Region  .................................................................................................................................................. 33
Table 1-7: Domain Names Members Are Not Permitted to Register ..................................................... 70
Table 1-8: Permitted Domain Name Examples ................................................................................................ 70
Table 1-9: Copyright Notice Requirements ....................................................................................................... 71
Table 1-10: Permitted Cross-Border Acquiring ................................................................................................... 90
Table 1-11: Allowed Merchant Outlet Locations for Card-Present Transactions .................................. 91
Table 1-12: Allowed Additional Merchant Outlet Locations for Card-Absent Transactions ............. 91
Table 1-13: Cross-Border Domestic Interchange Program Terms – Europe Region ............................ 124
Table 1-14: EMV Liability Shift Participation ....................................................................................................... 145
Table 1-15: General Schedule of Non-Compliance Assessments ............................................................... 149
Table 2-1: Regulatory Closure – Assuming Member Requirements ....................................................... 155
Table 2-2: Merger – Surviving Member Requirements ................................................................................ 156
Table 3-1: Specific Marks Requirements – US Region and US Territories ............................................. 192
Table 4-1: Product Category Identification – Europe Region .................................................................... 200
Table 4-2: Marketing Materials Approvals for Visa Products ..................................................................... 202
Table 4-3: Visa Consumer Product Core Card Benefits – LAC Region ................................................... 204
Table 4-4: Visa Consumer Product Core Card Benefits ................................................................................ 205
Table 4-5: Provision of Provisional Credit .......................................................................................................... 227
Table 4-6: Timeframes for Delivery of Emergency Cash Disbursement to Eligible Cardholders .. 231
Table 4-7: Timeframes for Delivery of Emergency Card Replacements to Eligible Cardholders .. 232
Table 4-8: Spending Limits on Stand-In Processing Accounts .................................................................. 234

14 October 2017 Visa Confidential xxi

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
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 Tables
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Table 4-9: Visa Global Customer Assistance Services Program Eligibility Requirements by
Product  ........................................................................................................................................................ 234
Table 4-10: Cardholder Benefits by Product Type – Canada Region ........................................................ 238
Table 4-11: Visa GCAS Participation Requirements by Card Type .............................................................. 241
Table 4-12: Stand-In Emergency Cash Disbursement Limits – US Region .............................................. 243
Table 4-13: Delivery Timeframes for Emergency Card Replacement ........................................................ 245
Table 4-14: Emergency Cash Disbursement Timeframes – US Region ..................................................... 246
Table 4-15: Emergency Card Replacement Timeframes – US Region ....................................................... 246
Table 4-16: Maximum Spending Limits on Stand-In Processing Accounts ............................................ 247
Table 4-17: Alternative Cardholder Minimum Benefits Per Annum ........................................................... 249
Table 4-18: Contactless Payment Device Issuer Requirements ................................................................... 263
Table 4-19: Contactless Payment Device Issuer Requirements – Europe Region ................................. 265
Table 4-20: Chip Card Issuer Cardholder Verification Method Requirements ....................................... 268
Table 4-21: CVM Requirements for Contactless Payment Devices – AP Region and CEMEA
Region  .......................................................................................................................................................... 269
Table 4-22: CVM Requirements for Contactless Transactions – Europe Region ................................... 270
Table 4-23: Domestic Contactless Transaction Offline Authorization Limits – AP Region ................ 273
Table 4-24: Visa Gold Product Minimum Level of Cardholder Rewards and Benefits – AP Region
(Japan)  ......................................................................................................................................................... 292
Table 4-25: Visa Platinum Card Minimum Spending Limit for AP Countries ......................................... 293
Table 4-26: Visa Platinum Card Minimum Spending Limits – CEMEA Region ....................................... 295
Table 4-27: Visa Platinum Prepaid Card Core Product Benefits – AP Region and CEMEA Region . 301
Table 4-28: Visa Platinum Prepaid Card Minimum Allowable Load Amounts – AP Region and
CEMEA Region  ......................................................................................................................................... 302
Table 4-29: Visa Rewards Product Minimum Level of Cardholder Rewards and Benefits –
CEMEA Region  ......................................................................................................................................... 306
Table 4-30: Visa Rewards Product Benefits – AP Region (Australia) ......................................................... 308
Table 4-31: Visa Traditional Rewards Eligible Rewards Programs – US Region ..................................... 312
Table 4-32: Rewards Program Minimum Cumulative Value Summary ..................................................... 315
Table 4-33: Visa Signature Card Minimum Spending Limit – AP Region ................................................ 317
Table 4-34: Visa Signature Card Point-of-Sale Spend Qualification Threshold – AP Region ........... 318
Table 4-35: Visa Signature Card Minimum Spending Limit – CEMEA Region ....................................... 319

xxii Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Tables
Visa Core Rules and Visa Product and Service Rules

Table 4-36: Visa Signature Card Point-of-Sale Spend Qualification Threshold – CEMEA Region .. 320
Table 4-37: Minimum Rewards Points Earn Rate – AP Region .................................................................... 328
Table 4-38: Visa Signature Card Rewards Currency Qualifying Spend – CEMEA Region .................. 330
Table 4-39: Visa Signature and Visa Signature Preferred Program Core Benefits – US Region ...... 339
Table 4-40: Visa Infinite Privilege Card Insurance – Canada Region ......................................................... 356
Table 4-41: Visa Infinite Card Rewards Program Redemption Options – US Region .......................... 360
Table 4-42: Visa Infinite Insurance Benefits – US Region .............................................................................. 363
Table 4-43: Visa Ultra High Net Worth Card Point-of-Sale Spend Qualification Threshold – AP
Region  .......................................................................................................................................................... 365
Table 4-44: Visa Ultra High Net Worth Card Point-of-Sale Spend Qualification Threshold –
CEMEA Region  ......................................................................................................................................... 365
Table 4-45: Visa Ultra High Net Worth Issuer Rewards Program Requirements – AP Region and
CEMEA Region  ......................................................................................................................................... 369
Table 4-46: Visa Ultra High Net Worth (UHNW) Travel and Lifestyle Benefits Requirements ......... 370
Table 4-47: Visa Ultra High Net Worth (UHNW) Additional Travel and Lifestyle Benefits ................ 371
Table 4-48: Visa Commercial Card Core Feature Requirements – AP Region, Canada Region,
CEMEA Region, LAC Region, and US Region .............................................................................. 409
Table 4-49: Visa Commercial Card Mandatory Core Services ...................................................................... 411
Table 4-50: Benefits Packages for Visa Business Credit or Visa Business Debit Products – LAC
Region  .......................................................................................................................................................... 427
Table 4-51: Visa Business Card Core Benefits – LAC Region ........................................................................ 430
Table 4-52: Visa Platinum Business Card Minimum Spending Limit for Countries – AP Region .... 433
Table 4-53: Visa Signature Business Card Point-of-Sale Spend Qualification Threshold – AP
Region  .......................................................................................................................................................... 440
Table 4-54: Visa Signature Business Issuer Rewards Program Redemption Options and
Requirements  ............................................................................................................................................ 452
Table 4-55: Visa Premium Corporate Card Core Product Benefits – LAC Region ................................ 475
Table 4-56: Corrective Actions for Issuer Failure to Meet Performance Standards for Visa
Premium Corporate Cards – LAC Region ..................................................................................... 478
Table 4-57: Visa Drive Card Requirements – Europe Region ....................................................................... 483
Table 4-58: Service Requirements for France Domestic Transactions using Carte Bleue
Nationale Cards  ....................................................................................................................................... 487
Table 4-59: Service Requirements for France Domestic Transactions using Carte Bleue
Nationale Affaires Cards ...................................................................................................................... 488

14 October 2017 Visa Confidential xxiii

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Tables
Visa Core Rules and Visa Product and Service Rules

Table 5-1: Allowed Additional Marketplace Locations ................................................................................. 508

Table 5-2: Staged Digital Wallet Transaction Processing Requirements ................................................ 511
Table 5-3: Proper Disclosure of Return, Refund, and Cancellation Policies .......................................... 517
Table 5-4: Card and Cardholder Validation in a Face-to-Face Environment ........................................ 523
Table 5-5: Surcharge Disclosure – US Region and US Territories ............................................................. 529
Table 5-6: Surcharge Disclosure – AP Region (Australia) ............................................................................ 531
Table 5-7: Convenience Fee Requirements ....................................................................................................... 532
Table 5-8: Service Fee Assessment Requirements ......................................................................................... 534
Table 5-9: Acceptance Device Requirements ................................................................................................... 538
Table 5-10: Chip Acceptance Device Testing Requirements ......................................................................... 548
Table 5-11: Requirements for Deployment of Contactless-Only Acceptance Devices ....................... 550
Table 5-12: Default Floor Limits (USD) .................................................................................................................. 557
Table 5-13: Country-Specific Floor Limits ............................................................................................................ 557
Table 5-14: Country-Specific Floor Limits for Hong Kong, Indonesia, Japan, Malaysia, Nigeria,
Philippines, South Africa, Sweden, Taiwan and Thailand ........................................................ 563
Table 5-15: Specific Floor Limits for Unattended Cardholder-Activated Terminals in the Europe
Region  .......................................................................................................................................................... 568
Table 5-16: Special Authorization Request Allowances and Requirements ............................................ 570
Table 5-17: Approval Response Validity Periods ............................................................................................... 580
Table 5-18: Authorization Reversal Requirements ............................................................................................ 581
Table 5-19: Cash-Back Requirements ..................................................................................................................... 585
Table 5-20: Acquirer Support of Verified by Visa by Region/Country – Requirements ..................... 601
Table 5-21: Conditions for Amended Amounts and Delayed Charges .................................................... 610
Table 5-22: Requirements for Prepayments and Repeated Payments (Effective through 13
October 2017)  .......................................................................................................................................... 618
Table 5-23: Requirements for Prepayments and Transactions Using Stored Credentials (Effective
14 October 2017)  ................................................................................................................................... 622
Table 5-24: VEPS Qualifying Criteria ....................................................................................................................... 630
Table 5-25: VEPS Maximum Transaction Amounts ........................................................................................... 632
Table 5-26: Small Ticket Transaction Requirements – Europe Region ...................................................... 635
Table 5-27: Small Ticket Transaction Maximum Transaction Amounts – Europe Region .................. 637

xxiv Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Tables
Visa Core Rules and Visa Product and Service Rules

Table 5-28: Cardholder Verification Limits for Small Ticket Transactions at UCATs – Europe
Region  .......................................................................................................................................................... 640
Table 5-29: Debt Repayment Transaction Requirements ............................................................................... 643
Table 5-30: Mass Transit Transaction Processing Requirements ................................................................. 653
Table 5-31: Transaction Receipt Delivery to Cardholders .............................................................................. 655
Table 5-32: Required Transaction Receipt Content for All Transactions .................................................. 658
Table 5-33: Required Transaction Receipt Content for Specific Transactions ........................................ 659
Table 5-34: Substitute Transaction Receipt/Fulfillment Document Requirements ............................... 665
Table 5-35: Threshold for Sending Credit Authorization Request ............................................................. 666
Table 6-1: Acquirer and ATM Requirements for ATM Access Fees .......................................................... 689
Table 7-1: Maximum Time Limits for Authorization Request Response ................................................ 701
Table 7-2: Funds Hold Release Requirements .................................................................................................. 703
Table 7-3: Minimum Monthly Approval Rates ................................................................................................. 708
Table 7-4: Minimum Approval Rates ................................................................................................................... 710
Table 7-5: Minimum Monthly Approval Rates – Visa Consumer Card Programs – US Region ..... 711
Table 7-6: Minimum Monthly Approval Rates – Commercial Visa Products – US Region .............. 711
Table 7-7: Acquirer Processing Timeframe Requirements .......................................................................... 723
Table 7-8: Settlement Terms – Europe Region ................................................................................................ 727
Table 8-1: Fast Funds Processing Requirements ............................................................................................. 745
Table 8-2: VAU Update Requirements – Canada Region and US Region ............................................. 748
Table 10-1: Merchant Deposit Monitoring Parameters – Europe Region ............................................... 785
Table 10-2: VCMP Standard Program Timeline .................................................................................................. 790
Table 10-3: VCMP High-Risk Program Timeline ................................................................................................ 791
Table 10-4: VAMP Timeline  ........................................................................................................................................ 794
Table 10-5: VFMP Standard Program Timeline .................................................................................................. 798
Table 10-6: VFMP High-Risk Program Timeline ................................................................................................. 799
Table 10-7: Cross-Border Fraud Monitoring Program Elements – Europe Region .............................. 808
Table 10-8: Country-Specific Verified by Visa Participation Requirements ............................................. 830
Table 10-9: Delinquency Reporting Standards – US Region ........................................................................ 835
Table 11-1: Retrieval Request Reason Codes ...................................................................................................... 849
Table 11-2: Fulfillment Types  ..................................................................................................................................... 850

14 October 2017 Visa Confidential xxv

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Tables
Visa Core Rules and Visa Product and Service Rules

Table 11-3: Retrieval Request – Invalid Transaction Types ............................................................................ 851

Table 11-4: Retrieval Request – Allowable Nonfulfillment Transaction Types ....................................... 853
Table 11-5: Minimum Chargeback Amount ........................................................................................................ 854
Table 11-6: Merchant Responsibility for Merchandise Held by a Customs Agency ............................ 857
Table 11-7: Cardholder Letter – Required Issuer Documentation .............................................................. 858
Table 11-8: Issuer Processing Requirements by Chargeback Condition .................................................. 859
Table 11-9: Chargeback Time Limits ....................................................................................................................... 859
Table 11-10: General Representment Processing Requirements ................................................................... 862
Table 11-11: Allowable Compelling Evidence ....................................................................................................... 862
Table 11-12: Chargeback Country/Region Descriptions ................................................................................... 867
Table 11-13: Chargeback Conditions – Reason Code 30 ................................................................................. 868
Table 11-14: Chargeback Rights and Limitations – Reason Code 30 .......................................................... 868
Table 11-15: Invalid Chargebacks – Reason Code 30 ........................................................................................ 869
Table 11-16: Chargeback Time Limit – Reason Code 30 .................................................................................. 869
Table 11-17: Chargeback Processing Requirements – Reason Code 30 ..................................................... 870
Table 11-18: Representment Processing Requirements – Reason Code 30 .............................................. 871
Table 11-19: Chargeback Conditions – Reason Code 41 ................................................................................. 872
Table 11-20: Chargeback Rights and Limitations – Reason Code 41 .......................................................... 872
Table 11-21: Invalid Chargebacks – Reason Code 41 ........................................................................................ 873
Table 11-22: Chargeback Processing Requirements – Reason Code 41 ..................................................... 873
Table 11-23: Representment Processing Requirements – Reason Code 41 .............................................. 874
Table 11-24: Chargeback Conditions – Reason Code 53 ................................................................................. 874
Table 11-25: Chargeback Rights and Limitations – Reason Code 53 .......................................................... 875
Table 11-26: Invalid Chargebacks – Reason Code 53 ........................................................................................ 877
Table 11-27: Chargeback Time Limit – Reason Code 53 .................................................................................. 878
Table 11-28: Chargeback Processing Requirements – Reason Code 53 ..................................................... 880
Table 11-29: Representment Processing Requirements – Reason Code 53 .............................................. 883
Table 11-30: Chargeback Conditions – Reason Code 57 ................................................................................. 884
Table 11-31: Invalid Chargebacks – Reason Code 57 ........................................................................................ 884
Table 11-32: Chargeback Processing Requirements – Reason Code 57 ..................................................... 885
Table 11-33: Representment Processing Requirements – Reason Code 57 .............................................. 886

xxvi Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Tables
Visa Core Rules and Visa Product and Service Rules

Table 11-34: Chargeback Conditions – Reason Code 62 ................................................................................. 886

Table 11-35: Invalid Chargebacks – Reason Code 62 ........................................................................................ 887
Table 11-36: Chargeback Processing Requirements – Reason Code 62 ..................................................... 888
Table 11-37: Representment Rights and Limitations – Reason Code 62 ................................................... 891
Table 11-38: Representment Processing Requirements – Reason Code 62 .............................................. 891
Table 11-39: Chargeback Conditions – Reason Code 70 ................................................................................. 892
Table 11-40: Chargeback Rights and Limitations – Reason Code 70 .......................................................... 893
Table 11-41: Invalid Chargebacks – Reason Code 70 ........................................................................................ 893
Table 11-42: Chargeback Processing Requirements – Reason Code 70 ..................................................... 893
Table 11-43: Representment Processing Requirements – Reason Code 70 .............................................. 894
Table 11-44: Chargeback Conditions – Reason Code 71 ................................................................................. 894
Table 11-45: Chargeback Rights and Limitations – Reason Code 71 .......................................................... 896
Table 11-46: Invalid Chargebacks – Reason Code 71 ........................................................................................ 897
Table 11-47: Chargeback Processing Requirements – Reason Code 71 ..................................................... 897
Table 11-48: Representment Processing Requirements – Reason Code 71 .............................................. 898
Table 11-49: Chargeback Conditions – Reason Code 72 ................................................................................. 899
Table 11-50: Chargeback Rights and Limitations – Reason Code 72 .......................................................... 899
Table 11-51: Invalid Chargebacks – Reason Code 72 ........................................................................................ 900
Table 11-52: Chargeback Processing Requirements – Reason Code 72 ..................................................... 901
Table 11-53: Representment Processing Requirements – Reason Code 72 .............................................. 901
Table 11-54: Chargeback Conditions – Reason Code 73 ................................................................................. 903
Table 11-55: Chargeback Rights and Limitations – Reason Code 73 .......................................................... 904
Table 11-56: Invalid Chargebacks – Reason Code 73 ........................................................................................ 904
Table 11-57: Chargeback Processing Requirements – Reason Code 73 ..................................................... 905
Table 11-58: Representment Processing Requirements – Reason Code 73 .............................................. 905
Table 11-59: Chargeback Conditions – Reason Code 74 ................................................................................. 905
Table 11-60: Chargeback Rights and Limitations – Reason Code 74 .......................................................... 906
Table 11-61: Invalid Chargebacks – Reason Code 74 ........................................................................................ 907
Table 11-62: Chargeback Processing Requirements – Reason Code 74 ..................................................... 907
Table 11-63: Representment Processing Requirements – Reason Code 74 .............................................. 908
Table 11-64: Chargeback Conditions – Reason Code 75 ................................................................................. 908

14 October 2017 Visa Confidential xxvii

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Tables
Visa Core Rules and Visa Product and Service Rules

Table 11-65: Chargeback Rights and Limitations – Reason Code 75 .......................................................... 908
Table 11-66: Invalid Chargebacks – Reason Code 75 ........................................................................................ 909
Table 11-67: Chargeback Processing Requirements – Reason Code 75 ..................................................... 911
Table 11-68: Representment Processing Requirements – Reason Code 75 .............................................. 911
Table 11-69: Chargeback Conditions – Reason Code 76 ................................................................................. 912
Table 11-70: Chargeback Rights and Limitations – Reason Code 76 .......................................................... 912
Table 11-71: Invalid Chargebacks – Reason Code 76 ........................................................................................ 913
Table 11-72: Chargeback Processing Requirements – Reason Code 76 ..................................................... 913
Table 11-73: Representment Rights and Limitations – Reason Code 76 ................................................... 915
Table 11-74: Representment Processing Requirements – Reason Code 76 .............................................. 916
Table 11-75: Chargeback Conditions – Reason Code 77 ................................................................................. 917
Table 11-76: Invalid Chargebacks – Reason Code 77 ........................................................................................ 917
Table 11-77: Chargeback Processing Requirements – Reason Code 77 ..................................................... 918
Table 11-78: Representment Processing Requirements – Reason Code 77 .............................................. 918
Table 11-79: Chargeback Conditions – Reason Code 78 ................................................................................. 919
Table 11-80: Chargeback Processing Requirements – Reason Code 78 ..................................................... 919
Table 11-81: Representment Processing Requirements – Reason Code 78 .............................................. 919
Table 11-82: Chargeback Conditions – Reason Code 80 ................................................................................. 920
Table 11-83: Chargeback Rights and Limitations – Reason Code 80 .......................................................... 921
Table 11-84: Invalid Chargebacks – Reason Code 80 ........................................................................................ 921
Table 11-85: Chargeback Time Limit – Reason Code 80 .................................................................................. 922
Table 11-86: Chargeback Processing Requirements – Reason Code 80 ..................................................... 922
Table 11-87: Representment Processing Requirements – Reason Code 80 .............................................. 923
Table 11-88: Chargeback Conditions – Reason Code 81 ................................................................................. 924
Table 11-89: Chargeback Rights and Limitations – Reason Code 81 .......................................................... 925
Table 11-90: Invalid Chargebacks – Reason Code 81 ........................................................................................ 925
Table 11-91: Chargeback Processing Requirements – Reason Code 81 ..................................................... 928
Table 11-92: Representment Processing Requirements – Reason Code 81 .............................................. 931
Table 11-93: Chargeback Conditions – Reason Code 82 ................................................................................. 934
Table 11-94: Chargeback Rights and Limitations – Reason Code 82 .......................................................... 934
Table 11-95: Invalid Chargebacks – Reason Code 82 ........................................................................................ 934

xxviii Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Tables
Visa Core Rules and Visa Product and Service Rules

Table 11-96: Chargeback Processing Requirements – Reason Code 82 ..................................................... 935

Table 11-97: Representment Processing Requirements – Reason Code 82 .............................................. 935
Table 11-98: Chargeback Conditions – Reason Code 83 ................................................................................. 936
Table 11-99: Chargeback Rights and Limitations – Reason Code 83 .......................................................... 936
Table 11-100: Invalid Chargebacks – Reason Code 83 ........................................................................................ 937
Table 11-101: Chargeback Processing Requirements – Reason Code 83 ..................................................... 940
Table 11-102: Representment Rights and Limitations – Reason Code 83 ................................................... 943
Table 11-103: Representment Processing Requirements – Reason Code 83 .............................................. 943
Table 11-104: Chargeback Conditions – Reason Code 85 ................................................................................. 945
Table 11-105: Chargeback Rights and Limitations – Reason Code 85 .......................................................... 946
Table 11-106: Invalid Chargebacks – Reason Code 85 ........................................................................................ 948
Table 11-107: Chargeback Time Limit – Reason Code 85 .................................................................................. 948
Table 11-108: Chargeback Processing Requirements – Reason Code 85 ..................................................... 949
Table 11-109: Representment Processing Requirements – Reason Code 85 .............................................. 951
Table 11-110: Chargeback Conditions – Reason Code 86 ................................................................................. 952
Table 11-111: Chargeback Rights and Limitations – Reason Code 86 .......................................................... 953
Table 11-112: Invalid Chargebacks – Reason Code 86 ........................................................................................ 953
Table 11-113: Chargeback Processing Requirements – Reason Code 86 ..................................................... 954
Table 11-114: Representment Processing Requirements – Reason Code 86 .............................................. 955
Table 11-115: Chargeback Conditions – Reason Code 90 ................................................................................. 955
Table 11-116: Chargeback Rights and Limitations – Reason Code 90 .......................................................... 956
Table 11-117: Invalid Chargebacks – Reason Code 90 ........................................................................................ 956
Table 11-118: Chargeback Processing Requirements – Reason Code 90 ..................................................... 956
Table 11-119: Representment Processing Requirements – Reason Code 90 .............................................. 957
Table 11-120: Chargeback Conditions – Reason Code 93 ................................................................................. 957
Table 11-121: Invalid Chargebacks – Reason Code 93 ........................................................................................ 958
Table 11-122: Chargeback Time Limit – Reason Code 93 .................................................................................. 958
Table 11-123: Chargeback Processing Requirements – Reason Code 93 ..................................................... 958
Table 11-124: Representment Processing Requirements – Reason Code 93 .............................................. 958
Table 11-125: Pre-Arbitration Conditions and Certification Requirements ................................................. 959
Table 11-126: Pre-Arbitration Time Limits ................................................................................................................ 960

14 October 2017 Visa Confidential xxix

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Tables
Visa Core Rules and Visa Product and Service Rules

Table 11-127: Arbitration Time Limits ........................................................................................................................ 961

Table 11-128: Chargeback Reduction Service Returned Valid Chargeback or Representment for
Invalid Data  ............................................................................................................................................... 964
Table 11-129: Chargeback Reduction Service Returned Transaction with Valid Authorization ............ 964
Table 11-130: Unauthorized Signature ....................................................................................................................... 965
Table 11-131: Split Transaction  ...................................................................................................................................... 965
Table 11-132: Cardholder Letter Required for Legal Purposes ........................................................................ 966
Table 11-133: Copy of Transaction Receipt .............................................................................................................. 966
Table 11-134: Authorization Obtained Using Incorrect Data – US Region .................................................. 967
Table 11-135: Electronic Commerce Transaction .................................................................................................... 967
Table 11-136: No Valid Form of Identification for Domestic Transactions – Europe Region
(Sweden)  ..................................................................................................................................................... 968
Table 11-137: Pre-Compliance Time Limits .............................................................................................................. 969
Table 11-138: Compliance Time Limits ...................................................................................................................... 969
Table 12-1: Non-Compliance Assessments for Failure to Report Fraud .................................................. 976
Table 12-2: Member Non-Compliance Assessments for Non-Compliance with the Chip
Interoperability Compliance Program ............................................................................................ 977
Table 12-3: Member Non-Compliance Assessments for Non-Compliance with the Chip
Interoperability Compliance Program – Europe Region ......................................................... 977
Table 12-4: Acquirer Non-Compliance Assessments for Incorrect Use of Electronic Commerce
Indicator Values  ....................................................................................................................................... 980
Table 12-5: Assessments for Non-Compliance with Chip Data Processing Requirements (EMV
Penalty) – Europe Region .................................................................................................................... 981
Table 12-6: Dynamic Currency Conversion (DCC) Non-Compliance Assessments for
Interregional Transactions – Europe Region ................................................................................ 982
Table 12-7: Dynamic Currency Conversion (DCC) Non-Compliance Assessments for
Intraregional Transactions – Europe Region ................................................................................ 983
Table 12-8: Non-Compliance Assessments for the Data Quality Improvement Compliance
Program – Europe Region .................................................................................................................. 987
Table 12-9: Non-Compliance Assessments for the Account Information Security Program – AP
Region, Canada Region, CEMEA Region, LAC Region, and US Region ............................. 988
Table 12-10: Non-Compliance Assessments for the Account Information Security Program –
Europe Region  ......................................................................................................................................... 988
Table 12-11: Common Purchase Point Non-Compliance Assessments – Europe Region .................... 989

xxx Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Tables
Visa Core Rules and Visa Product and Service Rules

Table 12-12: Compromised Account Information and Transaction Information (Less Than 3
Acquirers) Non-Compliance Assessments – Europe Region ................................................. 990
Table 12-13: Compromised Account Information and Transaction Information (3 or More
Acquirers) Non-Compliance Assessments – Europe Region ................................................. 991
Table 12-14: Non-Compliance Assessment Reductions for PCI DSS Compliance – Europe Region  992
Table 12-15: Non-Compliance Assessments for Member Failure to Return a Completed Anti-
Money Laundering/Anti-Terrorist Financing Questionnaire to Visa ................................... 993
Table 12-16: PIN Security Non-Compliance Assessments ............................................................................... 994
Table 12-17: Chip and PIN Disputes Compliance Program Non-Compliance Assessments –
Europe Region  ......................................................................................................................................... 995
Table 12-18: Non-Compliance Assessments for Excessive Chargebacks or Fraud Activity-to-Sales
Ratio  ............................................................................................................................................................. 995
Table 12-19: Fees for Visa Chargeback Monitoring Program – Standard Program ............................... 996
Table 12-20: Fees for Visa Chargeback Monitoring Program – High-Risk Program .............................. 997
Table 12-21: Recurring Transaction Compliance Program Qualification Criteria .................................... 999
Table 12-22: Acquirer Performance Metric Program Non-Compliance Assessments – Europe
Region  .......................................................................................................................................................... 999
Table 12-23: Non-Compliance Assessments for VFMP – High-Risk Program .......................................... 1001
Table 12-24: Fraud Monitoring Programs Non-Compliance Assessments – Europe Region ............. 1001
Table 12-25: Fraud Detection Systems Non-Compliance Assessments – Europe Region ................... 1002
Table 12-26: Global Brand Protection Program Non-Compliance Assessments for Tier 1
Violations  ....................................................................................................................................................1004
Table 12-27: Global Brand Protection Program Non-Compliance Assessments for Tier 2
Violations  ....................................................................................................................................................1005
Table 12-28: Acquirer Penalties for High Brand-Risk Merchants, Sponsored Merchants, and High
Brand-Risk Sponsored Merchants in the Global Brand Protection Program – Europe
Region  ..........................................................................................................................................................1006
Table 12-29: Acquirer Non-Compliance Assessments for Merchant Agreement with a Prohibited
Merchant – US Region ......................................................................................................................... 1008
Table 12-30: Issuer Non-Compliance Assessments for Excessive Decline Rates-Electronic
Commerce Indicator Value 6 ............................................................................................................. 1009
Table 12-31: Issuer Non-Compliance Assessments for Excessive Decline Rates-Electronic
Commerce Indicator Value 6 – Europe Region .......................................................................... 1009
Table 12-32: Non-Compliance Assessments Related to Third Party Agents ............................................ 1011
Table 12-33: Online Gambling Credit Compliance Program Non-Compliance Assessments –
Europe Region  ......................................................................................................................................... 1012

14 October 2017 Visa Confidential xxxi

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Tables
Visa Core Rules and Visa Product and Service Rules

Table 12-34: Fee Collection and Funds Disbursement by Members ........................................................... 1016

Table 12-35: Rewards for Recovered Cards – Europe Region ........................................................................ 1023
Table 12-36: Non-Compliance Assessments for Willful Violations of the Visa Rules – Europe
Region  ..........................................................................................................................................................1024
Visa Merchant Alert Service Listing Reason Codes – Europe Region ............................................................... 1132

xxxii Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Summary of Changes
Visa Core Rules and Visa Product and Service Rules

Summary of Changes

Summary of Changes since the 22 April 2017 Visa Core Rules and Visa Product and
Service Rules

Change Section

Requirement to Make All Merchant 5.7.1.1, Acceptance Device Requirements

Enabled Interfaces Available
Effective 14 October 2017
Revisions have been made to clarify that
new or upgraded Acceptance Devices
must make all Merchant-supported Card
acceptance interfaces available to the
Cardholder when a Visa Transaction is
initiated.
For more information:
"All Merchant-Supported Card
Acceptance Interfaces Must Be Available
to Cardholders," Visa Business News, 22
June 2017

Global Compromised Account Recovery 1.1.9.13, PIN Security Indemnification

(GCAR) Program Modifications 10.10.1.1, Global Compromised Account Recovery (GCAR)
Effective 14 October 2017 Program Qualification – AP, Canada, CEMEA, LAC, and US
Revisions have been made to Regions
requirements and qualification for the 10.10.1.2, Acquirer Safe Harbor for Registered Agents – Europe
GCAR program. Region
For more information: 11.2.3.2, Compliance Prohibition for Account Data Compromise
"Global Compromised Account Recovery Events
Program Will Be Modified," Visa Business 12.7.2.1, Global Compromised Account Recovery (GCAR) Fees –
News, 13 July 2017 AP, Canada, CEMEA, LAC, and US Regions
12.7.2.2, Global Compromised Account Recovery (GCAR) Fees –
Europe Region
Visa Supplemental Requirements List
CAMS Alert
Counterfeit Fraud Recovery
Global Compromised Account Recovery
Incremental Counterfeit Fraud
Operating Expense Recovery
VAB Event

Payment Account Reference Standards 1.5.1.6, Security of Account Numbers and Payment Account
References

14 October 2017 Visa Confidential 1

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Summary of Changes

Change Section

Effective 15 October 2016, 1 June 2017, 4.1.1.16, Presence of Payment Account Reference – AP, Canada,
14 October 2017, and 13 October 2018 CEMEA, LAC, and US Regions
Revisions have been made to require 4.1.21.2, Visa Token Service – Visa Use of Participating Issuer
support of the Payment Account Data
Reference for Account Numbers and 7.10.1.1, Use of Payment Account Reference – AP, Canada,
payment Tokens. CEMEA, LAC, and US Regions
For more information: Pass-Through Digital Wallet
"Payment Account Reference
Clarifications," Visa Business News, 8 June Payment Account Reference (PAR)
2017 Staged Digital Wallet

Stored Credential Requirement Updates 5.9.9.1, Requirements for Prepayments and Transactions Using
Effective 14 October 2017 and 14 April Stored Credentials
2018 5.9.9.3, Additional Merchant Requirements for Transactions
Revisions have been made to clarify Using a Stored Credential – Europe Region
requirements for the initial storage Account Verification
and use of Stored Credentials and Stored Credential
to introduce Merchant disclosure
requirements.
For more information:
"Advance Copy of Rules for Stored
Credential Transaction Framework," Visa
Business News, 15 June 2017

Verified by Visa Rule Updates 1.9.3.1, Cross-Border Domestic Interchange Program – Europe
Effective 15 May 2017 and 14 October Region
2017 1.10.4.1, Account and Transaction Information Security
Revisions have been made to the Verified Requirements
by Visa rules which include the following: 4.1.19.1, Issuer Use of Verified by Visa – Europe Region
● Support the deployment of EMV 3D 5.2.1.8, Additional Merchant Agreement Requirements
Secure 2.0 5.9.4.3, Acquirer Support of Verified by Visa or Visa Checkout
● Align Europe requirements with 5.9.4.9, Verified by Visa Processing Requirements – Europe
global requirements Region
● Expand the US Cardholder 10.13.2.1, Card Verification Value 2 (CVV2) Requirements in
Authentication Verification Value Australia, Hong Kong, and New Zealand – AP Region
(CAVV) requirement to the AP 10.17.1.1, Verified by Visa Participation Requirements
Region, Canada Region, and LAC
10.17.2.3, Cardholder Authentication Verification Value (CAVV)
Region
Requirements
● Move technical requirements 10.17.2.4, Verified by Visa Unable-to-Authenticate Response
to supplemental requirements Conditions
documents
10.17.3.1, Verified by Visa Acquirer and Merchant Participation
For more information: Requirements
"Deadline Set for Verified by Visa CAVV
11.1.20.2, Chargeback Rights and Limitations – Reason Code 75
Data Requirements," Visa Business News,
27 April 2017 11.1.20.3, Invalid Chargebacks – Reason Code 75

2 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Summary of Changes
Visa Core Rules and Visa Product and Service Rules

Change Section

"Global Rollout Plan Announced for 3-D 11.1.27.2, Chargeback Rights and Limitations – Reason Code 83
Secure 2.0," Visa Business News, 3 May 11.1.27.3, Invalid Chargebacks – Reason Code 83
2017
11.1.27.5, Representment Rights and Limitations – Reason Code
"Deadline for Verified by Visa CAVV Data 83
Requirements Postponed," Visa Business
News, 10 August 2017 Visa Supplemental Requirements List

"3-D Secure 2.0 Rules Will Be Updated," 3-D Secure Specification

Visa Business News, 17 August 2017 Attempt Response

Global Expansion of Debt Repayment on 1.5.5.4, Payment of Existing Debt

Debit Cards and Prepaid Cards 5.9.11.2, Repayment of Debt
Effective 22 April 2017, 14 April 2018, 7.4.1.1, Account Funding Transaction Requirements
and 13 October 2018
Revisions have been made to allow
Merchants to accept Visa Debit Cards and
Visa Prepaid Cards for debt repayment.
For more information:
"Debt Repayment Program Launched in
Australia and New Zealand," Visa Business
News, 20 April 2017
"Debt Repayment Program Launched in
Canada," Visa Business News, 20 April
2017

Support for In-App Transactions at Automated Fuel Dispenser

Automated Fuel Dispensers (AFD)
Effective 12 April 2017
Revisions have been made to support the
use of in-app Transactions at Automated
Fuel Dispensers (AFD).
For more information:
"In-App Transactions Expand to
Automated Fuel Dispensers," Visa
Business News, 13 April 2017

Visa Fraud Monitoring Program Updates 10.4.3.1, Visa Chargeback Monitoring Program (VCMP)
Effective 1 October 2017 10.4.4.1, Visa Acquirer Monitoring Program (VAMP)
Revisions have been made to improve 10.4.5.1, Visa Fraud Monitoring Program (VFMP)
the efficiency of the Visa Chargeback 12.6.5.1, Visa Chargeback Monitoring Program (VCMP) Fees and
Monitoring Program (VCMP) and the Visa Non-Compliance Assessments
Fraud Monitoring Program (VFMP).
12.6.5.2, Visa Chargeback Monitoring Program (VCMP) – Data
For more information: Quality Non-Compliance Assessments
"Visa Chargeback and Fraud Monitoring
Programs Will Be Updated," Visa Business
News, 18 May 2017.

14 October 2017 Visa Confidential 3

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Summary of Changes

Change Section

Updates to Visa Information 1.1.5.1, Visa Confidential and Visa Restricted Materials –
Classification Categories Member Responsibilities
Effective 14 October 2017 Visa Confidential
Revisions have been made to Visa Visa Restricted
information classification categories.

Hotel Virtual Card Fax Capability with 11.1.8.3, Use of Compelling Evidence
Compelling Evidence
Effective 14 April 2018
Revisions have been made to allow a
Card fax image generated securely by
the Visa Payables Automation platform
to validate Visa Cards for Lodging
reservations.
For more information:
" Virtual Cards Will Be Allowed for
Lodging Reservations and Compelling
Evidence," Visa Business News, 20 July
2017

Single Issuer and Sponsor per BIN 2.3.1.2, BIN Sponsor and Licensee Responsibilities
Effective 22 July 2017 2.3.3.1, Multiple Issuers on the Same BIN
Revisions have been made to allow only 2.3.4.1, Multiple Members on the Same BIN
one Issuer to issue Cards on a BIN.
For more information:
"Only One Issuer Will Be Allowed on a
BIN," Visa Business News, 20 July 2017

Merchant Credit Authorization on 4.1.1.4, Issuer Requirements for a Credit Authorization on

Purchase Returns Returned Purchases
Effective 13 October 2018 and 13 April 5.11.1.1, Merchant Processing of Credits to Cardholders
2019
Revisions have been made to adopt
a phased implementation of the
requirement for Merchants to process a
credit to a Cardholder for a previously
processed valid Transaction.
For more information:
"New Implementation Dates for Purchase
Return Authorization Messages," Visa
Business News, 20 July 2017

Token Lifecycle and ID&V Management 4.1.21.1, Visa Token Service Issuer Participation Requirements
4.1.21.2, Visa Token Service – Visa Use of Participating Issuer
Data

4 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Summary of Changes
Visa Core Rules and Visa Product and Service Rules

Change Section

Effective 14 October 2017 and 14 April

2018
Revisions have been made to clarify
Issuer requirements for handling a Token
and to simplify credential updates for
Issuers.
For more information:
"Changes to VTS Issuer Participation
Requirements and Use of Member Data,"
Visa Business News, 28 September 2017

Business Payment Solution Provider 5.13.1.1, Acquirer Requirements for Business Payment Solution
Requirements Providers
Effective 14 October 2017
Revisions have been made to introduce
rules to support a business-to-business
(B2B) payment model that enables buyers
to pay non-accepting suppliers by Card.
For more information:
"Business Payment Solution Provider
RuleWill Be Introduced," Visa Business
News, 28 September 2017

Staged Digital Wallet Operator 5.3.3.1, Staged Digital Wallet Operator Requirements
Definition Refinement Staged Digital Wallet
Effective 28 August 2017
Revisions have been made to the
definition of a Staged Digital Wallet
(SDW) to clarify that an entity is only an
SDW when it is capable of a back-to-back
funding Transaction.

Marketplace Requirements and Payment 1.1.1.4, Compliance with Visa Rules

Facilitator Rule Update 1.1.6.2, Visa Right to Monitor, Audit, Inspect, and Investigate
Effective 14 October 2017 and 13 1.1.9.8, Member Indemnification of Visa
October 2018
1.1.9.33, Liability Allocation
Revisions have been made to introduce
rules for Marketplaces and to clarify 1.1.9.49, Indemnifications Related to Terminated Merchant File –
requirements for Acquirers to enter into US Region
a direct relationship with Sponsored 1.5.1.1, Acquirer Jurisdiction and Restriction of Cross-Border
Merchants. Acquiring
For more information: 1.5.1.8, Acquirer Rights to Provide Merchant Information
"Marketplace Program and Participation 1.5.8.1, Transactions Resulting from Other Entities
Requirements Will Be Introduced'" Visa
Business News, 31 August 2017 1.5.8.2, Payments to Merchants, Sponsored Merchants, Payment
Facilitators, and Marketplaces

14 October 2017 Visa Confidential 5

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Summary of Changes

Change Section

"Requirements for Merchant Agreements 1.10.1.3, Visa Right to Terminate Merchants, Payment
Will Change in AP, CEMEA, and LAC," Visa Facilitators, Marketplaces, Sponsored Merchants, or Digital
Business News, 31 August 2017 Wallet Operators
"Requirements for Merchant Agreements 1.10.1.4, Acquirer Responsibility for Costs Due to Failure to
Will Change in Canada and U.S.," Visa Terminate a Merchant
Business News, 31 August 2017 1.10.2.1, Acquirer Brand Protection Requirements
5.1.1.1, Provision of Required Merchant Information
5.3.1.1, Required Content of Payment Facilitator Agreement or
Staged Digital Wallet Operator Agreement
5.3.1.2, Acquirer Liability for Payment Facilitators and Sponsored
Merchants
5.3.1.3, Acquirer Responsibilities Regarding Payment Facilitators
5.3.2.1, Assignment of Payment Facilitator, Staged Digital Wallet
Operator, or Marketplace Location
5.3.2.3, Qualification as a Merchant or a Payment Facilitator
5.3.4.1, Marketplace Qualification Requirements
5.3.4.2, Required Additional Content of Marketplace Agreement
5.3.4.3, Acquirer Liability for Marketplaces
5.3.4.4, Marketplace Acquirer Requirements
5.3.4.5, Reporting Requirements for Acquirers of Marketplaces
1.5.8.3, Merchant, Payment Facilitator, or Marketplace
Transaction Deposit Conditions
5.9.4.1, Merchant Website Requirements
5.10.3.2, Required Transaction Receipt Content for All
Transactions
10.2.1.3, VisaNet Processor, Payment Facilitator, Staged Digital
Wallet Operator, and Marketplace Agreement – LAC Region
(Brazil)
10.2.1.10, VisaNet Processor Acting as Clearing Processor
10.12.1.1, Terminated Merchant Listing on Terminated Merchant
Database – Payment Facilitator and Marketplace
12.6.9.1, Global Brand Protection Program Non-Compliance
Assessments for Illegal or Prohibited Transactions
Global Brand Protection Program
Marketplace

Mass Transit Transactions 1.7.5.2, Transaction Receiving Decline Response

4.1.23.10, Visa Contactless Authentication Issuer Requirement
5.8.3.1, Authorization Amount Requirements

6 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Summary of Changes
Visa Core Rules and Visa Product and Service Rules

Change Section

Effective 14 October 2017 5.8.4.5, Approval Response Validity Timeframes

Revisions have been made to introduce 5.9.17.1, Variable Fare Transit Merchant Authorization
rules for Contactless payments at Mass Requirements – Europe Region
Transit Merchants. In the Europe Region, 5.9.17.2, Variable Fare Transit Merchant Requirements – Europe
the new rules will replace the Variable Region
Fare Transit (VFT) model.
5.9.19.1, Mass Transit Transaction Authorization Requirements
For more information:
"Rules for Mass Transit Contactless 5.9.19.2, Mass Transit Transaction Requirements
Payments Updated, Globalized," Visa 7.3.3.2, Issuer Processing of Variable Fare Transactions – Europe
Business News, 21 September 2017 Region
7.3.3.6, Issuer Processing of Mass Transit Transactions
7.3.6.3, Resubmission following a Decline Response to a Transit
Transaction
7.7.1.1, Acquirer Processing Timeframes
7.7.1.2, Transaction Date Limits
11.1.16.2, Chargeback Rights and Limitations – Reason Code 71
11.1.20.3, Invalid Chargebacks – Reason Code 75
11.1.25.3, Invalid Chargebacks – Reason Code 81
12.3.6.1, Variable Fare Processing Non-Compliance Assessments
– Europe Region
12.3.7.1, Mass Transit Transaction Processing Non-Compliance
Assessments – Europe Region
Visa Supplemental Requirements List
Known Fare Transaction
Mass Transit Transaction
Mass Transit Merchant
Travel Day – Europe Region
Travel Period
Variable Fare Transaction – Europe Region
Variable Fare Transit Merchant – Europe Region

Visa Merchant Data Standards Manual 1.5.1.2, Assignment of Merchant Outlet Location
Alignment and Updates 4.11.1.3, Visa Prepaid Card Cash Access Restrictions
Effective 14 October 2017 5.3.2.1, Assignment of Payment Facilitator, Staged Digital Wallet
Revisions have been made to reflect the Operator, or Marketplace Location
merging of the Visa Europe Merchant 5.3.3.1, Staged Digital Wallet Operator Requirements
Data Standards into the Visa Merchant
Data Standards Manual and to update 5.7.2.3, Deployment of Contactless-Only Acceptance Devices
MCCs 6012 and 6051 for use for the 5.9.1.7, Scrip Transaction Acquirer Requirements – CEMEA
repayment of debt. Region
5.9.4.11, Verified by Visa Chargeback Protection Limitations – US
Region

14 October 2017 Visa Confidential 7

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Summary of Changes

Change Section

5.9.10.1, Visa Easy Payment Service (VEPS) Transaction

Qualifying Criteria
5.9.11.1, Repayment of Existing Debt – Europe Region
5.9.11.2, Repayment of Debt
5.12, Acquirer Requirements for Non-Visa General Purpose
Payment Network in Brazil – LAC Region
Visa Supplemental Requirements List

Updates to Chargeback Reason Code 53 11.1.12.2, Chargeback Rights and Limitations – Reason Code 53
– Addition of Merchant Business 11.1.12.5, Chargeback Processing Requirements – Reason Code
Effective 14 October 2017 53
Revisions have been made to update
Chargeback Reason Code 53 (Not as
Described or Defective Merchandise) to
address additional deceptive marketing
practices.
For more information:
"Chargeback Reason Code 53 Expanded
to Address Binary Option Trading and
Technical Support Services," Visa Business
News, 26 October 2017

Sales Tax Refund Processing 5.11.1.4, Sales Tax Rebates

Requirements
Effective 13 October 2018
Revisions have been made to clarify
how Merchants must process sales tax
refunds as Original Credit Transactions.

Miscellaneous Dispute Updates 11.1.11.2, Chargeback Rights and Limitations – Reason Code 41 
Effective 14 October 2017 11.1.11.5, Representment Processing Requirements – Reason
Revisions have been made to Chargeback Code 41
Reason Code 41 (Cancelled Recurring
Transaction) to clarify application
of the requirements for Europe
Domestic Transactions and Intraregional
Transactions and include the requirement
for Cardholders to attempt to resolve
disputes.

Use of Non-Fiat Currency on Visa 1.4.4.6, Cardholder Account Currency

Products 1.7.3.2, Authorization Currency and Conversion
Effective 14 October 2017 Transaction Currency
Revisions have been made to clarify the
use of Visa Card products linked to funds
converted from a non-fiat currency.

8 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Summary of Changes
Visa Core Rules and Visa Product and Service Rules

Change Section

For more information:

"Visa Clarifies Rules for Visa Cards
Linked to Funds Converted from a Non-
Fiat Currency," Visa Business News, 12
October 2017

Estimated and Incremental 5.8.3.1, Authorization Amount Requirements

Authorization Expansion to Taxis and 5.8.4.5, Approval Response Validity Timeframes
Updates to Aggregated Transaction
Rules 5.9.6.1, Aggregated Transaction Merchant Requirements
Effective 14 October 2017 Aggregated Transaction
Revisions have been made to introduce
Estimated Authorizations for Card Not
Present Environment Transactions at
Merchants classified with MCC 4121
(Taxicabs and Limousines) and to clarify
Aggregated Transaction requirements.
For more information:
"Taxi Authorizations Enhanced and New
Limit Set for Aggregated Transactions,"
Visa Business News, 4 May 2017

Sunset of AP Visa Contactless Payment Visa Supplemental Requirements List

Service Specifications
Effective 1 October 2017
Revisions have been made to discontinue
AP Wave, the AP specifications of the Visa
Contactless Payment Service.
For more information:
"AP Wave Will Be Discontinued," Visa
Business News, 20 July 2017

Floor Limits and Visa Easy Payment 5.9.10.2, Visa Easy Payment Service (VEPS) Maximum
Service (VEPS) Limits – AP Region Transaction Amounts
(Myanmar, South Pacific) 
Effective 14 April 2018
Revisions have been made to VEPS
limits in the AP Region (Myanmar, South
Pacific).
For more information:
"Visa Easy Payment Service Transaction
Limits Will Be Revised," Visa Business
News, 17 August 2017

Reduction of Minimum Rewards 4.6.3.2, Visa Rewards Product Benefits Requirements – AP

Requirements for Visa Rewards, Region (Australia)
Signature, Signature Business and 4.7.4.1, Visa Signature Card Core Services – AP Region
Infinite – AP Region (Australia)

14 October 2017 Visa Confidential 9

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Summary of Changes

Change Section

Effective 22 April 2017 4.17.4.5, Visa Infinite Business Issuer Rewards Program – AP
Revisions have been made to reduce the Region (Australia)
minimum rewards requirement for Visa 4.16.4.1, Visa Signature Business Card Rewards Program
Rewards, Visa Signature, Visa Signature Requirements – AP Region and CEMEA Region
Business, and Visa Infinite Cards in  
Australia.
For more information:
"Minimum Rewards Requirements for
Consumer and Business Products Will Be
Reduced in Australia," Visa Business News,
20 April 2017

Sunset of Electronic Commerce 5.9.4.7, Electronic Commerce Acquiring Qualifications – AP

Acquiring Qualifications in the AP Region
Region
Effective 14 October 2017
Revisions have been made to remove
certain financial requirements for
Electronic Commerce Transaction
acquiring in the AP Region.
For more information:
"E-commerce Acquiring Qualifications
Will Be Removed in the AP Region," Visa
Business News, 27 July 2017

Verified by Visa 3D Secure 2.0 5.9.4.3, Acquirer Support of Verified by Visa or Visa Checkout
Requirement for Issuers, Acquirers, and
Merchants – AP Region (Australia)
Effective 14 April 2018 and 13 April
2019
Revisions have been made to update
Verified by Visa enrollment requirements
for Issuers and Acquirers in Australia.
For more information:
"Visa Australia Future of Security
Roadmap Published, New Rules Will Take
Effect," Visa Business News, 31 August
2017 

Changes to Visa Signature Rewards 4.7.4.1, Visa Signature Card Core Services – AP Region
Requirements – AP Region (Vietnam)
Effective 22 July 2017
Revisions have been made to reduce the
minimum rewards requirement for Visa
Signature Cards in Vietnam.

10 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Summary of Changes
Visa Core Rules and Visa Product and Service Rules

Change Section

For more information:

"Visa Signature Minimum Rewards
Requirements Modified in Vietnam," Visa
Business News, 20 July 2017

Support for the Deployment of 5.7.2.3, Deployment of Contactless-Only Acceptance Devices

Contactless-Only Terminals – AP Region
(Japan)
Effective 22 July 2017
Revisions have been made to allow
Merchants in Japan to deploy Contactless
only acceptance for Unattended
Cardholder-Activated Terminals.
For more information:
"Contactless-Only Acceptance for
Unattended Cardholder-Activated
Terminals in Japan," Visa Business News,
13 July 2017 

Removal of Travel Accident Insurance 4.5.4.1, Visa Platinum Card Core Services – AP Region
for Visa Platinum Credit Cards – AP
Region (Singapore)
Effective 22 July 2017
Revisions have been made to remove the
travel accident insurance requirement for
Visa Platinum credit Cards in Singapore.
For more information:
"Travel Accident Insurance Optional
for Visa Platinum Credit Products in
Singapore," Visa Business News, 10
August 2017

ATM EMV Liability Shift – AP Region 1.11.1.3, EMV Liability Shift Participation
(Indonesia)
Effective 1 January 2022
Revisions have been made to include
Indonesia in the EMV liability shift for
ATM Transactions with a delayed date of
1 January 2022.
For more information:
"ATM EMV Liability Shift for Indonesia
Will Occur in 2022," Visa Business News,
28 September 2017

Revisions to Control Card Not Present 1.7.4.4, Issuer Authorization of Chip Fallback Transactions –
Fraud – Canada Region Canada Region
5.7.1.1, Acceptance Device Requirements

14 October 2017 Visa Confidential 11

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Summary of Changes

Change Section

Effective 14 October 2017, 13 October 10.13.2.2, Card Verification Value 2 (CVV2) Requirements –
2018, 19 October 2019, 17 October Canada Region
2020, and 15 October 2022 10.15.1.1, Transaction Alerts Services Participation
Revisions have been made to control card 11.1.27.3, Invalid Chargebacks – Reason Code 83
not present fraud by requiring Issuers
and Merchants to adopt risk-based
authentication, expanding the use of
CVV2, and implementing Issuer alerts.
For more information:
"Canada Payment Security Roadmap,"
Visa Business News, 27 April 2017

Clarification to Acquirer Cash-Back 5.9.1.4, Cash-Back Requirements

Requirements – Canada Region
Effective 13 September 2017
Revisions have been made to clarify the
requirements for all Acquirers in Canada
to support Cash-Back at the Point of
Transaction and to include Visa Debit
Cards as an allowed product type for this
service.

Updates to Visa Platinum Requirements 4.5.4.3, Visa Platinum Card Core Services – CEMEA Region
– CEMEA Region (United Arab Emirates)
Effective 14 October 2017
Revisions have been made to introduce a
Visa Platinum product in the United Arab
Emirates.
For more information:
“Visa Platinum Qualified Credit Product
Will Launch in the UAE,” Visa Business
News, 13 July 2017

Change to Visa Infinite and Visa 4.7.1.5, Visa Signature Card Minimum Spending Limits – CEMEA
Signature MSL Requirements – CEMEA Region
Region (Egypt) 4.8.1.2, Visa Infinite Card Spending Limits
Effective 22 July 2017
Revisions have been made to reduce the
minimum spend limit requirement for
Visa Signature and Visa Infinite Cards in
Egypt.
For more information:
"Minimum Spend Limit for Visa Signature
and Visa Infinite Credit Products Will Be
in Local Currency in Egypt," Visa Business
News, 22 June, 2017

12 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Summary of Changes
Visa Core Rules and Visa Product and Service Rules

Change Section

Updates to Visa Rewards Minimum 4.6.2.3, Visa Rewards Card Program Issuer Requirements –
Requirements – CEMEA Region (Belarus) CEMEA Region
Effective 24 February 2018
Revisions have been made to support
the issuance of Visa Rewards Cards in the
CEMEA Region (Belarus).
For more information:
"Visa Rewards Cardholder Benefits Will Be
Updated in Belarus," Visa Business News,
7 September 2017 

Introduction of Visa Signature Card – 4.7.1.5, Visa Signature Card Minimum Spending Limits – CEMEA
CEMEA Region (Sub-Saharan Africa) Region
Effective 22 July 2017 4.7.1.6, Visa Signature Card Point-of-Sale Spend Qualification
Revisions have been made to support the Threshold – CEMEA Region
issuance of Visa Signature Cards in sub- 4.7.4.3, Visa Signature Card Core Services – CEMEA Region
Saharan Africa countries.
For more information:
"Visa Signature Launched in Sub-Saharan
Africa," Visa Business News, 6 July 2017

Account Information Security (AIS) 12.6.1.4, Data Compromise Non-Compliance Assessments –

Program Card-Present Compromise Europe Region
Events – Europe Region
Effective 14 October 2017
Revisions have been made to the Account
Information Security (AIS) Program for
Europe to include a penalty structure for
card-present compromise events.
For more information:
"Account Information Security Program
Will Include Card-Present Compromise
Events," Visa Business News, 7 September
2017

Fast Funds Requirement – Europe 8.4.4.1, Original Credit Transactions – Fast Funds Processing
Region
Effective 13 October 2018
Revisions have been made to require
Issuers of Visa Debit Cards and Deferred
Debit Cards to support Fast Funds.
For more information:
"Fast Funds Processing of OCTs Will Be
Required for All Debit and Deferred Debit
Issuers," Visa Business News, 22 June
2017

14 October 2017 Visa Confidential 13

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Summary of Changes

Change Section

Estimating Funds Transfer Amounts for 7.8.4.16, Estimating Settlement – Europe Region
Incomplete Settlement – Europe Region
Effective 14 October 2017
Revisions have been made to allow Visa
and Clients to settle on estimates.

Global Brand Protection Program 12.6.9.1, Global Brand Protection Program Non-Compliance
Alignment – Europe Region Assessments for Illegal or Prohibited Transactions
Effective 14 October 2017
Revisions have been made to align
requirements globally for the Global
Brand Protection Program (GBPP).
For more information:
"Global Brand Protection Program
Alignment," Visa Business News, 10
August 2017.

Loss-Sharing Provision – Europe Region 7.8.4.17, Loss Sharing – Europe Region

Effective 14 October 2017
Revisions have been made to introduce a
loss-sharing rule for Principal Members.
For more information:
"Loss Sharing Provision Will Be Added To
The Visa Rules," Visa Business News, 21
September 2017.

Integration of the Small Ticket Program 5.5.1.1, Card and Cardholder Validation in a Face-to-Face
and Visa Easy Payment Service – Europe Environment
Region 5.7.1.1, Acceptance Device Requirements
Effective 14 April 2018 5.8.1.1, Requirement to Authorize Transactions
Revisions have been made to consolidate 5.8.2.1, Default and Country Specific Floor Limits
and integrate the Small Ticket Program
into the Visa Easy Payment Service. 5.9.10.1, Visa Easy Payment Service (VEPS) Transaction
Qualifying Criteria
For more information:
"Visa Claims Resolution Dispute Rules 5.9.10.2, Visa Easy Payment Service (VEPS) Maximum
Updated," Visa Business News, 1 June Transaction Amounts
2017 5.9.10.3, Small Ticket Transactions – Europe Region
5.9.10.4, Small Ticket Transactions – Transaction Limits – Europe
Region
5.10.1.1, Transaction Receipt Delivery to Cardholders
5.10.3.2, Required Transaction Receipt Content for All
Transactions
5.10.3.3, Required Transaction Receipt Content for Specific
Transaction Types
5.11.1.1, Merchant Processing of Credits to Cardholders

14 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Summary of Changes
Visa Core Rules and Visa Product and Service Rules

Change Section

11.1.3.2, Retrieval Request Fulfillment Requirements

11.1.8.4, Intercompany Chargeback Process for Visa Easy
Payment Service (VEPS) and Small Ticket Transactions
11.1.14.2, Invalid Chargebacks – Reason Code 62
11.1.20.3, Invalid Chargebacks – Reason Code 75
11.1.25.1, Chargeback Conditions – Reason Code 81
11.1.25.2, Chargeback Rights and Limitations – Reason Code 81
11.1.25.3, Invalid Chargebacks – Reason Code 81
11.1.25.4, Chargeback Processing Requirements – Reason Code
81
11.1.25.5, Representment Processing Requirements – Reason
Code 81
Small Ticket Transaction – Europe Region
Visa Easy Payment Service (VEPS)

Integration of Domestic Rules – Europe 1.1.1.15, Obligation to Comply with Code of Conduct – Europe
Region Region (Germany)
Effective 14 October 2017 1.4.3.3, Required Data on Cardholder Billing Statement
Revisions have been made to integrate 3.3.1.3, Magnetic-Stripe Encoding – Europe Region (Germany)
relevant domestic rules for Czech 4.1.1.8, Product Category Identification Requirements – Europe
Republic, France, Germany, Gibraltar, Region
Greece, Italy, Republic of Ireland,
Romania, Slovakia, Sweden, Switzerland, 4.1.4.7, Visa Debit Card BIN Requirements – Europe Region
Turkey, and the United Kingdom. (United Kingdom)

For more information: 4.1.11.7, PIN as Cardholder Verification Method – Europe Region
"Continued Integration of Europe (Slovakia)
Domestic and Regional Rules," Visa 4.1.14.1, Issuer Requirements for Using the Visa Global
Business News, 5 October 2017 Customer Assistance Services Program for Emergency Cash
Disbursement and Emergency Card Replacement
4.1.23.12, Contactless Payment Device Requirements
4.1.23.15, Cardholder Verification Method Preferences
4.1.23.44, Chip Card Issuing Requirements – Europe Region
(Liechtenstein, Switzerland)
4.1.23.45, Chip Card Issuing Requirements – Europe Region
(Germany, Luxembourg)
4.1.25.1, Card Personalization Requirements – Europe Region
(Italy)
4.2.1.5, Visa Electron Card Product Requirements – Europe
Region
4.4.2.1, Visa Gold/Premier Card Issuance
4.5.3.5, Visa Platinum Card Issuance Requirements – Europe
Region (France)

14 October 2017 Visa Confidential 15

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Summary of Changes

Change Section

4.8.3.20, Visa Infinite Issuance Requirements – Europe Region

(France)
4.13.3.6, Visa Business Insurance Requirements – Europe Region
(France)
4.15.3.7, Visa Platinum Business Card Issuance Requirements –
Europe Region (France)
4.34.1.1, Carte Bleue Nationale Cards Issuer Requirements –
Europe Region (France)
4.35.1.1, Carte Bleue Nationale Affaires Cards Issuer
Requirements – Europe Region (France)
5.5.1.1, Card and Cardholder Validation in a Face-to-Face
Environment
5.7.1.1, Acceptance Device Requirements
5.8.2.1, Default and Country Specific Floor Limits
5.8.2.2, Merchant Requirement to Check the Card Recovery
Bulletin (CRB)
5.9.1.4, Cash-Back Requirements
5.9.9.5, Mobile Phone Airtime Prepayment – Europe Region
(United Kingdom)
5.9.11.1, Repayment of Existing Debt – Europe Region
7.4.15.1, Authorization Request Content for MCC 6012 – Europe
Region (United Kingdom)
8.5.1.2, Use of Visa Account Updater – Europe Region

Updates to Visa Account Updater (VAU) 8.5.1.1, Acquirer Use of Visa Account Updater (VAU) – Europe
for Recurring Transaction Merchants – Region
Europe Region
Effective 22 July 2017
Revisions have been made to require
Acquirers only to enroll Merchants in VAU
that process more than 120,000 Recurring
Transactions annually.
For more information:
"Changes to Visa Account Updater
Merchant Enrollment Mandate," Visa
Business News, 29 June 2017

Europe Region Clarifications and 1.1.1.9, Countries in Visa Regions

European Union (EU) Definition – European Union
Europe Region

16 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Summary of Changes
Visa Core Rules and Visa Product and Service Rules

Change Section

Effective 14 October 2017

Revisions have been made for clarity to
include Aland Islands, Azores, Canary
Islands, Ceuta, Madeira, and Melilla in the
listed countries for the Europe Region,
and to define European Union.

Issuers Requirement to Implement 4.15.3.6, Visa Platinum Business Card Fraud Management – LAC
Fraud Prevention Tools – LAC Region Region
Effective 21 July 2018 4.25.1.5, Visa Premium Corporate Cards Fraud Management –
Revisions have been made to require LAC Region
Issuers to implement a fraud prevention 10.14.1.1, Visa Advanced Authorization Participation
tool.
For more information:
"Issuers Must Implement Fraud
Prevention Tools," Visa Business News, 29
June 2017

Participation in National Net Settlement 7.8.2.1, Use of National Net Settlement Service (NNSS)
Service – LAC Region (Aruba, Curacao,
Sint Maarten)
Effective 20 January 2018 and 13
October 2018
Revisions have been made to require
Members in the LAC Region (Aruba,
Curacao, Sint Maarten) to participate
in the National Net Settlement Service
(NNSS).
For more information:
"NNSS Participation Will Be Required in
Aruba, Curacao and Sint Maarten," Visa
Business News, 28 September 2017

Multiple Prepaid Products in a Single 2.6.2.11, Visa Commercial Card Product BIN Requirements – US
Commercial Prepaid BIN – US Region Region
Effective 22 July 2017
Revisions have been made to allow
multiple Visa Commercial Prepaid
Products to be issued using a single Visa
Commercial Card BIN.
For more information:
"Commercial Prepaid Products May Share
a BIN," Visa Business News, 22 June 2017 

Clarification of Prepaid Clearinghouse 10.6.1.1, Prepaid Clearinghouse Service (PCS) Participation – US

Service Data Use Region

14 October 2017 Visa Confidential 17

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Summary of Changes

Change Section

Effective 10 July 2017

Revisions have been made to clarify
rules related to the use of the Prepaid
Clearinghouse Service.

Removal of US Issuer Chargeback 11.1.27.3, Invalid Chargebacks – Reason Code 83

Rights for Domestic CVV2 Mismatch
Transactions – US Region
Effective 14 April 2018
Revisions have been made to prohibit
Issuers from charging back domestic
Card-Absent Environment Transactions
that are approved with a non-matching
Card Verification Value response.
For more information:
"Chargeback Rights for U.S. Domestic
CVV2 Mismatch Transactions Will Be
Removed," Visa Business News, 14
September 2017

Transaction Receipt Content 5.10.3.2, Required Transaction Receipt Content for All
Requirement – Card Network Name – Transactions
US Region and US Territories
Effective 14 October 2017 and 13
October 2018
Revisions have been made to Transaction
Receipt requirements for Transactions
using the US Common Debit Application
Identifier.
For more information:
"Card Network Name Requirement Will
Be Updated," Visa Business News, 17
August 2017

Address Verification Service (AVS) 10.13.1.3, Address Verification Service (AVS) at Unattended
Requirements for Select Automated Fuel Cardholder-Activated Terminals – US Region
Dispenser Transactions – US Region 10.13.1.4, Address Verification Service Eligible Transactions
Effective 20 January 2018
Revisions have been made to require
the use of Address Verification Service
(AVS) for all Automated Fuel Dispenser
(AFD) Transactions conducted at US
Merchants located in designated high-
fraud areas or listed in Visa's Fraud
Chargeback Monitoring Program.
For more information:

18 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Summary of Changes
Visa Core Rules and Visa Product and Service Rules

Change Section

"ZIP Code Information Will Be Required in

AFD Authorization Messages for U.S. Fuel
Merchants in High-Fraud Geographies,"
Visa Business News, 7 September 2017

Requirement to Enable qVSDC 5.7.1.1, Acceptance Device Requirements

Processing For Contactless Acceptance
Devices – US Region
Effective 13 April 2019
Revisions have been made to require
all Contactless Acceptance Devices to
be activated to support the qVSDC
transaction path for Contactless
Transactions, and discontinue the use
of Magnetic-Stripe Data (MSD)-based
processing.

Regional Rules Minimization 1.1.1.8, Member Responsibilities Related to System Changes

Effective 14 October 2017 1.1.1.13, Visa U.S.A., Inc. Member Responsibilities – US Region
Revisions have been made to increase 1.1.4.2, Exchange Rates for Operating Certificates
the relevance of the Visa rules by making 1.1.5.1, Visa Confidential and Visa Restricted Materials –
regional rules either as global or as local Member Responsibilities
or possible. In addition, requirements
have been consolidated, updated, 1.1.5.2, Confidentiality of VisaNet Information
deleted, discontinued, and/or expanded. 1.1.9.10, Maximum Visa Liability
Specific changes include: 1.1.9.32, Systems Failure Responsibility
● Alignment of maximum Visa liability 1.5.1.1, Acquirer Jurisdiction and Restriction of Cross-Border
to USD 1 million Acquiring
● Globalization of the US ATM 1.5.4.13, Uniform Services – Merchant Requirement
Operator rules 1.7.1.1, Authorization, Clearing, and Settlement of International
● Requirements for handling duplicate Transactions through VisaNet
data amended to include erroneous 1.7.4.3, Reversal of Duplicate or Erroneous Authorizations
data
1.7.6.5, Settlement Postponement
● Globalization of requirements for 1.7.7.4, Member Reversal of Duplicate or Erroneous Data
Automated Fuel Dispenser (AFD)
Merchants that participate in Real- 1.7.7.5, Issuer Reversal of a Duplicate or Erroneous Transaction
Time Clearing 1.9.1.1, Interchange Reimbursement Fees
● Globalization of Issuer requirements 1.9.1.2, What is Interchange? – AP, Canada, CEMEA, LAC, and US
for Original Credit Transactions Regions
For more information: 1.9.1.3, Interchange Reimbursement Fee Requirements
"Global Original Credit Transaction
1.9.1.4, Improper Allocation of Interchange Reimbursement Fees
Requirements Will Be Introduced,"
Visa Business News, 14 September 1.9.2.1, Interchange Reimbursement Fee Adjustments
2017 1.9.2.3, Interchange Reimbursement Fee (IRF) Compliance Filing
Requirements

14 October 2017 Visa Confidential 19

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Summary of Changes

Change Section

● Deletion of most IRF rules as 1.9.2.2, Requirements for Retrospective Manual Adjustment of
duplicated in IRF-related Visa Fees – Europe Region
Supplemental Requirements 1.9.3.1, Cross-Border Domestic Interchange Program – Europe
● Deletion of Chapter 9 Region
● Expansion of IRF Compliance to the 1.11.1.1, Chargeback and Representment Process
Europe Region 1.11.1.3, EMV Liability Shift Participation
● Removal of duplicated regional fraud 3.4.1.3, Display of Marks at Point-of-Sale
reporting requirements 3.4.1.4, Merchant Display of Marks and Acceptance Signage –
● Deletion of outdated fraud loss and Canada, Europe, and US Regions
investigation rules for AP region 4.21.1.2, Visa Large Purchase Advantage Transaction Limitations
– US Region
● Consolidation of country-specific
Verified by Visa participation 5.8.3.1, Authorization Amount Requirements
requirements for Issuers 5.9.7.1, International Airline Program Participation Requirements
6.4.1.5, ATM Acquirer Requirements for ATM Access Fees
6.1.1.1, Plus Program Issuer Participation
6.1.2.3, Plus Symbol Displayed at an ATM
6.2.1.1, Visa Global ATM Network Issuer Participation
6.2.3.1, Visa Global ATM Network Acquirer Participation
6.2.3.2, ATM Cash Disbursement and Transaction Currency
Requirements
6.2.3.3, ATM Card Acceptance
6.2.4.2, ATM Operator Agreement Requirements
6.2.4.3, Acquirer Requirements for ATM Operators – US Region
6.2.6.1, ATM Acquirer Processing
6.2.6.3, ATM Misdispense
6.2.6.6, ATM Transaction Processing
6.2.6.13, Accidental Card Retention at an ATM
6.2.6.15, Contact and Contactless Chip-Capable ATM
Requirements
6.2.6.16, Visa Mobile Prepaid Acceptance for ATM Transactions
6.4.1.1, Domestic ATM Cash Disbursement Access Fees
7.2.1.1, Member Requirements for Visa Extended Access
7.2.1.2, Member Support of Visa Extended Access
7.2.1.3, Unavailability of Visa Extended Access
7.2.2.1, Authorizing or Clearing Processor Termination or
Downgrade
7.3.3.5, Pickup Response Prohibition for Contactless
Transactions – Europe Region
7.3.6.1, Preauthorized Transaction Decline Response

20 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Summary of Changes
Visa Core Rules and Visa Product and Service Rules

Change Section

7.3.9.1, Partial Authorization Service Participation – Acquirer

Requirements
7.4.1.1, Account Funding Transaction Requirements
7.4.2.1, Manual Cash Disbursement Transaction Currency
7.4.3.1, Automated Fuel Dispenser Real-Time Clearing
Transaction Processing
7.4.5.1, Dynamic Currency Conversion Transaction Indicator
Requirement
7.4.6.1, Quasi-Cash/Online Gambling Transaction Indicator
7.4.12.1, Visa Commercial Card Data Requirements – Europe
Region
7.6.1.1, Online Financial Transaction Processing Requirements
7.7.1.1, Acquirer Processing Timeframes
7.8.6.3, Settlement Processing for Multiple Members – US
Region
7.10.2.1, Use of Payment Stop Instructions – Europe Region
8.1.1.1, Deployment of Visa Systems at User Sites – AP, Canada,
CEMEA, LAC, and US Regions
8.1.1.3, VisaNet Access Point Security – Visa Merchant Direct
Exchange
8.1.2.1, Visa Merchant Direct Exchange Transaction Delivery
8.2.1.1, Visa Loyalty Platform Services Issuer Participation
Requirements
8.3.1.1, Use of Visa Online
8.3.2.1, VisaVue Online Member Participation Requirements
8.4.1.2, Original Credit Transactions – Originating Member
Treatment of Sender Data
8.4.1.3, Original Credit Transaction Verification of Posting – AP,
Canada, CEMEA, LAC, and US Regions
8.4.1.4, Original Credit Transaction Reversals
8.4.1.6, Conditions for Submission of an Original Credit
Transaction Adjustment
8.4.2.1, Original Credit Transaction (OCT) Recipient Member
Requirements
8.4.3.1, Money Transfer Original Credit Transaction at an ATM
8.6.1.4, Assignment of License for VisaNet Software – AP,
Canada, CEMEA, LAC, and US Regions
8.6.1.6, Taxes on Software License
8.6.2.2, Confidentiality Requirements and Allowed Use of
Software

14 October 2017 Visa Confidential 21

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Summary of Changes

Change Section

8.6.3.1, BASE II Edit Package Version – AP, Canada, CEMEA, LAC,

and US Regions
10.13.1.4, Address Verification Service Eligible Transactions
11.1.1.2, Issuer Responsibilities to Cardholders for Dispute
Resolution
11.1.2.3, Use of Information in Visa Resolve Online
11.1.4.2, Minimum Chargeback Amounts
11.1.6.2, Minimum Cardholder Letter Requirements
11.1.12.2, Chargeback Rights and Limitations – Reason Code 53
11.1.13.2, Invalid Chargebacks – Reason Code 57
11.1.14.2, Invalid Chargebacks – Reason Code 62
11.1.15.3, Invalid Chargebacks – Reason Code 70
11.1.16.3, Invalid Chargebacks – Reason Code 71
11.1.18.3, Invalid Chargebacks – Reason Code 73
11.1.19.3, Invalid Chargebacks – Reason Code 74
11.1.19.4, Chargeback Processing Requirements – Reason Code
74
11.1.20.3, Invalid Chargebacks – Reason Code 75
11.1.21.3, Invalid Chargebacks – Reason Code 76
11.1.22.2, Invalid Chargebacks – Reason Code 77
11.1.25.3, Invalid Chargebacks – Reason Code 81
11.2.2.3, Arbitration Time Limits
11.2.3.6, Pre-Compliance and Compliance Time Limits
12.4.1.1, Acquirer ATM Access Fee Non-Compliance
Assessments
12.6.10.1, Acquirer Responsibility for Merchants Non-
Compliance Assessments – US Region
Visa Supplemental Requirements List
Account Funding Transaction
Acquirer Confirmation Advice
Acquirer Processor
Address Verification Service
Authorization Response
Commercial Payables
Direct Exchange
Dispute Resolution Form – Europe Region
Integrated Card Verification Value (iCVV)
Interchange Reimbursement Fee (IRF)

22 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Summary of Changes
Visa Core Rules and Visa Product and Service Rules

Change Section

Intercompany Interchange Reimbursement Fee Compliance

Process
IRF Compliance
Level II Enhanced Data – US Region
Limited Acceptance – Europe Region and US Region
Transaction Identifier
Visa Merchant Direct Exchange
Visa Platinum Business Card – AP and CEMEA Regions
Visa Resolve Online
VisaNet Access Point

Effective Date Revisions  

Most effective dates older than 6 months
have been deleted.

Editorial Changes  
Editorial revisions have been made to
ensure consistency and clarity and to
delete obsolete or redundant language.

ID# 0030115 Edition: Oct 2017 | Last Updated: Oct 2017

14 October 2017 Visa Confidential 23

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Summary of Changes

24 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Introduction
Visa Core Rules and Visa Product and Service Rules

Introduction

The Visa Rules

The Visa Core Rules and Visa Product and Service Rules

Introduction to the Visa Core Rules and Visa Product and Service Rules

Visa has established rules that are designed to minimize risks and provide a common, convenient,
secure, and reliable global payment experience while supporting geography-specific rules that allow
for variations and unique marketplace needs. They are set and modified by Visa to support the use
and advancement of Visa products and services, and represent a binding contract between Visa and
each Member.

The Visa Core Rules contain fundamental rules that apply to all Visa system participants and specify
the minimum requirements applicable to all Members to uphold the safety, security, soundness,
integrity, and interoperability of the Visa system.

The Visa Product and Service Rules contain rules that apply to Visa system participants based on
use of a product, service, the Visa-Owned Marks, VisaNet, the dispute resolution process, and other
aspects of the Visa payment system. The Visa Product and Service Rules also include operational
requirements related to the Visa Core Rules.

The Visa Supplemental Requirements are Visa- or third-party-administered documents or websites

that contain requirements beyond the content of the Visa Core Rules and Visa Product and Service
Rules (for example: Visa Product Brand Standards, BASE II Clearing Services, Payment Card Industry
(PCI) Card Production and Provisioning – Logical Security Requirements).

ID# 0020308 Edition: Oct 2017 | Last Updated: Apr 2017

Writing Conventions

The following conventions apply to the Visa Core Rules and Visa Product and Service Rules:

● "Visa" refers to any Visa Region, office, management, or committee.

● If the singular is used, it means the plural, and the plural means the singular. For example: "A
Merchant must ..." means that "All Merchants must..."
● Responsibility is assigned to a Member. For example: “A Merchant must…” means “An Acquirer
must ensure that its Merchant…”
● Capitalized words have a meaning defined in the Glossary, except for the names of some Visa
products or services, which are capitalized but not defined.

14 October 2017 Visa Confidential 25

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Introduction
The Visa Rules

● Defined terms are often combined.

ID# 0020313 Edition: Oct 2017 | Last Updated: Apr 2016

Changes to the Visa Core Rules and Visa Product and Service Rules

Changes to the Visa Core Rules and Visa Product and Service Rules are communicated and identified as
part of the "Summary of Changes" for each edition.

Unless an effective date is specified in the text for a change to the Visa Core Rules and Visa Product
and Service Rules, all changes are effective on the publication date.

ID# 0020315 Edition: Oct 2017 | Last Updated: Oct 2014

Unique Rule IDs and Additional Information

The bar below each rule contains the following information:

Information in Rule ID
ID# A unique 7-digit identification code that includes
leading zeros. This unique ID remains with each rule
for the life of that rule.

Edition The month/year of the current edition of the Visa Core

Rules and Visa Product and Service Rules

Last Updated The month/year in which the rule was last changed

ID# 0020316 Edition: Oct 2017 | Last Updated: Oct 2015

Contact Information

Members may send comments, suggestions, or questions about the Visa Rules via email to
[email protected].

ID# 0020318 Edition: Oct 2017 | Last Updated: Oct 2015

26 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
Part 1:
Visa Core Rules
 Visa Core Rules
Visa Core Rules
Visa Core Rules and Visa Product and Service Rules

1 Visa Core Rules

1.1 General

1.1.1 Governance

1.1.1.1 Applicability of Rules

All participants in the Visa system are subject to and bound by the Visa Charter Documents and the
Visa Rules, as applicable based on the nature of their participation and geography. In the event of any
conflicts between the Visa Charter Documents and the Visa Rules, or within the Visa Rules, conflicts
will be resolved in the following order of precedence:

● Visa Charter Documents

● Visa Core Rules
● Visa Payment System Operating Regulations – Russia (if applicable)
● Published domestic rules within the Europe Region (if applicable)
● Visa International Travelers Cheque Operating Regulations (if applicable)
● V PAY Operating Regulations (if applicable)
● Visa Product and Service Rules
● Visa Supplemental Requirements

Any use of or participation in any Visa services or products not covered in the Visa Rules will be
governed by applicable participation agreements and associated documentation.

Previously, rules were contained in the Visa International Operating Regulations, Visa Europe Operating
Regulations, other operating regulations or rules, Extensions, and certificates of incorporation and
bylaws of various Visa entities.

The Visa Rules represent modifications and amendments to such existing Visa rules and requirements,
which continue in substance and effect except as expressly modified in the Visa Rules. By reorganizing
and renaming this body of requirements, Visa does not intend to modify the meaning or enforceability
of any Visa published documents, forms, or contracts to which Visa is a party, or any contracts that
are required by Visa to include provisions to comply with Visa’s certificate of incorporation or bylaws,
operating regulations, or other Visa requirements. Regardless of whether this document or other
documents refer to these requirements as the Visa International Operating Regulations or by other
prior naming conventions, such references are deemed to refer to and incorporate the Visa Rules.

ID# 0007750 Edition: Oct 2017 | Last Updated: Oct 2017

14 October 2017 Visa Confidential CR-29

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Core Rules
Visa Core Rules
General

1.1.1.2 Applicability of Processing Rules – Europe Region

In the Europe Region, a Member is not subject to or bound by processing rules in the Visa Core Rules
and Visa Product and Service Rules where it is indicated that such processing rules do not apply to a
Member.

A Member is subject to all applicable rules set out in the Visa Europe Operating Regulations –
Processing for:

● Interregional Transactions processed through Visa systems

● Intraregional Transactions and Domestic Transactions processed through Visa systems, if the
Member has elected to use Visa as its Visa Scheme Processor

ID# 0029986 Edition: Oct 2017 | Last Updated: Oct 2016

1.1.1.3 Applicable Laws and Conflicts

Each Member must comply with all applicable laws, regulations, and other legal requirements
including, but not limited to, laws and regulations regarding banking, financial institutions, payment
systems, foreign currency exchange, money transmission, anti-money laundering, anti-terrorist
financing, sanctions (such as those administered by the US Department of the Treasury’s Office of
Foreign Assets Control or the Australian Government’s Department of Foreign Affairs and Trade),
privacy and security, consumer protection, and trademarks and copyright for each country in which the
Member operates. Each Member is also responsible for ensuring that any of its affiliates, subsidiaries,
parent companies, third-party agents, Merchants, and any other of its appointed agents participating
in Visa’s system comply with all applicable laws, regulations, and other legal requirements applicable
to each country in which its affiliates, subsidiaries, parent companies, third-party agents, Merchants,
and other appointed agents operate. Each Member is encouraged to consult with its own legal
counsel to ensure that it is in full compliance with all applicable laws, regulations, and other legal
requirements in each country in which the Member operates.

A Transaction must be legal in both the Cardholder’s jurisdiction and the Merchant Outlet’s
jurisdiction.

In the event of any conflict between the Visa Rules and any applicable laws or regulations, the
requirements of the laws or regulations govern.

ID# 0000385 Edition: Oct 2017 | Last Updated: Oct 2017

1.1.1.4 Compliance with Visa Rules

A Member must comply with the applicable Visa Charter Documents and the Visa Rules.

CR-30 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Core Rules
Visa Core Rules
Visa Core Rules and Visa Product and Service Rules

A Member must ensure that its affiliates, subsidiaries, parent companies, agents, Merchants,
Marketplaces,1 Sponsored Merchants, Payment Facilitators, and Digital Wallet Operators comply
with the applicable provisions of the Visa Rules in all countries in which they are licensed to conduct
business.

A Member is responsible to Visa for any non-compliance with the Visa Rules by any of the Member’s
affiliates, subsidiaries, parent companies, agents, Merchants, Marketplaces,1 Sponsored Merchants,
Payment Facilitators, and Digital Wallet Operators, in any country where non-compliance occurs.
1
Effective 14 October 2017

ID# 0000440 Edition: Oct 2017 | Last Updated: Oct 2017

1.1.1.5 Member Communications

Global and regional communications are prepared by Visa to announce changes that have been
approved but are not yet incorporated into the Visa Rules. These communications have the full
authority of the Visa Rules and the contents are effective on the date of publication or any effective
date specified in the communication. While Visa may distribute these communications, Members are
responsible for obtaining and referring to this information on Visa Online.

ID# 0007278 Edition: Oct 2017 | Last Updated: Oct 2016

1.1.1.6 Use of the Visa Rules

The Visa Rules are only to be reviewed or used in connection with Visa payment services and must not
be used, modified, copied, downloaded, transferred, or printed in part or in total for any other purpose
without the express written permission of Visa.

The Visa Rules govern the relationship between Visa and its Members and their agents. The Visa Rules
do not constitute a contract, promise, or representation or confer any rights, privileges, or claims of
any kind as to any third parties.

Visa may amend, modify, delete, or otherwise change the Visa Rules at any time. Changes will be
reflected in the next edition of the Visa Rules.

Rules that do not have a geography-specific (Visa Region or country) indication in the title or
language of a rule apply to all Members unless noted otherwise. Geography-specific rules apply only
to the operations of Members within the relevant geography.

ID# 0007428 Edition: Oct 2017 | Last Updated: Oct 2014

1.1.1.7 Restricted Use of Visa Systems and Services

Any entity that accesses or uses a Visa system and/or service must both:

14 October 2017 Visa Confidential CR-31

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Core Rules
Visa Core Rules
General

● Restrict its use of the Visa system and/or service to purposes expressly approved by Visa
● Comply with Visa requirements and documentation for system and/or service access and use

ID# 0003331 Edition: Oct 2017 | Last Updated: Oct 2017

1.1.1.8 Member Responsibilities Related to System Changes

A Member must do all of the following:

● Respond to and implement, as specified by Visa, any system changes required by Visa
● Ensure that its agreements with Cardholders, Merchants, Visa-approved manufacturers, Third-Party
Personalizers, and agents allow for the implementation of system changes required by Visa
● Include in its agreements with Cardholders, Merchants, Visa-approved manufacturers, Third-Party
Personalizers, and agents the Member’s obligation to inform the contracted entity, in a timely
manner, of any major system changes implemented by Visa or the Member

ID# 0029560 Edition: Oct 2017 | Last Updated: Oct 2017

1.1.1.9 Countries in Visa Regions

The Visa Regions are comprised of the countries listed below.

Table 1-1: Asia-Pacific Region

American Samoa; Australia (including Cocos [Keeling] Islands, Heard Island and McDonald Islands, Norfolk
Island, Lord Howe Island, Macquarie Island); Bangladesh; Bhutan; British Indian Ocean Territory; Brunei;
Cambodia; China; Cook Islands; Crozet Islands; Democratic People's Republic of Korea; Fiji (including Rotuma
Island); French Polynesia; Guam; Hong Kong; India; Indonesia; Japan; Kerguelen Island; Kiribati (including
Canton and Enderbury Islands, Christmas Island (Kiritimati), Fanning Island, Malden Island, Starbuck Island,
Washington Island); Laos; Macau; Malaysia; Maldives; Marshall Islands; Mascarene Islands; Micronesia;
Mongolia; Myanmar; Nauru; Nepal; New Caledonia; New Zealand (including Antipodes Island, Auckland
Island, Bounty Island, Campbell Island, Chatham Island, Kermadec Island, Stewart Island); Niue; Northern
Mariana Islands; Palau; Papua New Guinea; Pescadores Island; Philippines; Pitcairn Islands; Republic of Korea;
Rodrigues Island; Samoa; Singapore; Solomon Islands; Sri Lanka; St. Paul Island; Taiwan; Thailand; Timor-
Leste; Tokelau; Tonga; Tuvalu; US Minor Outlying Islands (including Baker Island, Howland Island, Jarvis Island,
Johnston Island, Midway Island, Palmyra Island, Wake Island); Vanuatu; Vietnam; Wallis and Futuna

Table 1-2: Canada Region

Canada

Table 1-3: Central and Eastern Europe, Middle East and Africa Region
Afghanistan; Albania; Algeria; Angola; Armenia; Azerbaijan; Bahrain; Belarus; Benin; Bosnia and Herzegovina;
Botswana; Bouvet Island; Burkina Faso; Burundi; Cameroon; Cape Verde; Central African Republic; Chad;
Comoros; Congo (Brazzaville); Côte d'Ivoire (Ivory Coast); Democratic Republic of the Congo; Djibouti;

CR-32 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Core Rules
Visa Core Rules
Visa Core Rules and Visa Product and Service Rules

Egypt; Equatorial Guinea; Eritrea; Ethiopia; Gabon; Gambia; Georgia; Ghana; Guinea; Guinea-Bissau;
Iran; Iraq; Jordan; Kazakhstan; Kenya; Kosovo; Kuwait; Kyrgyzstan; Lebanon; Lesotho; Liberia; Libya;
Macedonia; Madagascar; Malawi; Mali; Mauritania; Mauritius; Moldova; Montenegro; Morocco; Mozambique;
Namibia; Niger; Nigeria; Oman; Pakistan; Qatar; Reunion; Russian Federation (including Franz Josef Land,
Komandorskiye Island, New Siberian Island, Novaya Zemlya, Ostrov Ratmanova, Sakhalin, Severnava Zemlya);
Rwanda; Saint Helena, Ascension, and Tristan da Cunha (including Gough Island); Sao Tome and Principe;
Saudi Arabia; Senegal; Serbia; Seychelles; Sierra Leone; Somalia; South Africa; South Sudan; Sudan; Swaziland;
Syria; Tajikistan; Tanzania; Togo; Tunisia; Turkmenistan; Uganda; Ukraine; United Arab Emirates; Uzbekistan;
Western Sahara; Yemen; Zambia; Zimbabwe

Table 1-4: Europe Region

Andorra; Austria; Bear Island; Belgium; Bulgaria; Channel Islands; Croatia; Cyprus; Czech Republic; Denmark;
Estonia; Faroe Islands; Finland (including Aland Islands); France (including its "DOM-TOMs"); Germany;
Gibraltar; Greece; Greenland; Hungary; Iceland; Republic of Ireland; Isle of Man; Israel; Italy; Latvia;
Liechtenstein; Lithuania; Luxembourg; Malta; Monaco; Netherlands; Norway; Poland; Portugal (including
Azores, Madeira); Romania; San Marino; Slovakia; Slovenia; Spain (including Canary Islands, Ceuta, Melilla);
Sweden; Switzerland; Turkey; United Kingdom; Vatican City

Table 1-5: Latin America and Caribbean Region

Anguilla; Antigua and Barbuda; Argentina; Aruba; Bahamas; Barbados; Belize; Bermuda; Bolivia; Bonaire, Sint
Eustatius, and Saba; Brazil; British Virgin Islands; Cayman Islands; Chile; Colombia; Costa Rica; Cuba; Curacao;
Dominica; Dominican Republic; Ecuador; El Salvador; Grenada; Guadeloupe; Guatemala; Guyana; Haiti;
Honduras; Jamaica; Martinique; Mexico; Montserrat; Nicaragua; Panama; Paraguay; Peru; Puerto Rico; Saint
Kitts and Nevis; Saint Vincent and the Grenadines; Sint Maarten; St. Lucia; Suriname; Trinidad and Tobago;
Turks and Caicos Islands; US Virgin Islands; Uruguay; Venezuela

Table 1-6: US Region

United States of America

ID# 0027823 Edition: Oct 2017 | Last Updated: Oct 2017

1.1.1.10 Visa Canada Member Responsibilities – Canada Region

In the Canada Region, a Member must perform obligations imposed on Visa Canada under the Visa
Rules that arise out of Interchange or a Transaction resulting in Interchange between the Member and
a non-Member of Visa Canada.

A Member must not do anything to cause Visa Canada to violate the Visa Rules.

ID# 0003768 Edition: Oct 2017 | Last Updated: Oct 2014

14 October 2017 Visa Confidential CR-33

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Core Rules
Visa Core Rules
General

1.1.1.11 Obligation to Comply with the Code of Conduct – Canada Region

In the Canada Region, all Members must abide by the Code of Conduct for the Credit and Debit Card
Industry as it may be amended from time to time and adopted by Visa (the "Code").

Each Member acknowledges and agrees that Visa may interpret the Code in accordance with any
published interpretation bulletins or guidance issued by the Financial Consumer Agency of Canada.

Members must ensure that all participants for which the Member is responsible under the Visa Rules,
including participants that interact directly or indirectly with Merchants or Cardholders (including
without limitation, VisaNet Processors and Third Party Agents) on behalf of the Member must abide by
the Code.

All Members are required, on an annual basis, to submit to Visa:

● By 31 January of each year, an officer's certificate, in the form attached as Visa Canada Member
Certification – "Code of Conduct" (Schedule A-1), confirming its compliance with the Code
● By 15 August of each year, a Code of Conduct Compliance Questionnaire in the form required by
Visa

A Member that fails to submit a completed officer's certificate or questionnaire as required will be
subject to a non-compliance assessment of CAD 100,000 per month of non-compliance.

Visa may, in its sole discretion, charge any Member or Members fees charged to Visa Canada by the
Financial Consumer Agency of Canada with respect to compliance with the Code, where such fee is
attributable to that Member or its VisaNet Processor or its Third Party Agent.

ID# 0025973 Edition: Oct 2017 | Last Updated: Apr 2015

1.1.1.12 Compliance with the Visa Payment System Operating Regulations – Russia

A Member that holds a Principal license outside of the Russian Federation and sponsors Members
within the jurisdiction of the Russian Federation must comply with Visa requirements, as established
from time to time, to maintain compliance with the regulatory requirements in the Russian Federation,
including the Visa Payment System Operating Regulations – Russia.

ID# 0027309 Edition: Oct 2017 | Last Updated: Oct 2014

1.1.1.13 Visa U.S.A., Inc. Member Responsibilities – US Region

In the US Region, a Member must perform all obligations imposed on Visa U.S.A. Inc. under the Visa
Rules that arise out of Interchange or a Transaction resulting in Interchange between the Member and
a non-Member of Visa U.S.A. Inc.

CR-34 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Core Rules
Visa Core Rules
Visa Core Rules and Visa Product and Service Rules

The Member must not do anything to cause Visa U.S.A. Inc. to violate the Visa Rules. An Acquirer is
responsible for Visa Transactions it submits into Interchange regardless of the Acquirer's ability to
return the Transaction to the Merchant for any reason.

ID# 0000349 Edition: Oct 2017 | Last Updated: Oct 2017

1.1.1.14 Definition of a US Domestic Transaction – US Region

A Transaction is considered a US Domestic Transaction if it occurs inside one of the following:

● The 50 United States, including the District of Columbia

● A US military base overseas
● A US embassy or consulate on foreign territory

ID# 0003684 Edition: Oct 2017 | Last Updated: Oct 2014

1.1.1.15 Obligation to Comply with Code of Conduct – Europe Region (Germany)

In the Europe Region (Germany), a Member must comply with the Code of Conduct (Verhaltenscodex).

An Acquirer must provide to its Merchants documentation outlining the relationship between the
Acquirer and the Merchant, which does not replace the written contract between the Acquirer and
Merchant.

An Acquirer must submit annually to Visa the following data:

● Number of newly acquired Merchants

● Number of closed Merchant accounts

ID# 0030042 Edition: Oct 2017 | Last Updated: New

1.1.2 Local, Domestic, and Regional Rules and Private Agreements

1.1.2.1 Domestic Transaction Rules

Rules for Domestic Transactions may supersede those for International Transactions, Authorizations,
Clearing, Settlement, Chargebacks, and Retrieval Requests if the Transaction is a Domestic Transaction
and either:

● A Private Agreement governs the Transaction and the Private Agreement does not discriminate
against other Members
● The Transaction is governed by the rules of a Group Member

14 October 2017 Visa Confidential CR-35

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Core Rules
Visa Core Rules
General

Members bound by a Private Agreement must notify Visa in writing at least 30 calendar days before
implementing or canceling the agreement.

Private Agreements are prohibited in the AP Region (Malaysia, Philippines, Singapore, Thailand,
Vietnam).

Private Arrangements are prohibited in the Canada Region and US Region.

ID# 0000347 Edition: Oct 2017 | Last Updated: Apr 2017

1.1.2.2 Other Rules

National and Group Member or Private Agreements:

● Govern operation of the Visa, Visa Electron, Plus, and Visa TravelMoney Programs within the
jurisdiction of the National Organization or Group Member
● Govern activity within the scope of any Private Agreement

ID# 0000346 Edition: Oct 2017 | Last Updated: Oct 2014

1.1.2.3 Transaction Country Rules

Regardless of how an Authorization or Transaction is routed or where it is processed, a Transaction is

subject to the applicable Visa Rules affecting the Transaction Country. These rules may be superseded
by either Private Agreements or the operating regulations of Group Members.

Private Agreements must exclude Interchange originating from the following:

● An Airline that participates in the International Airline Program

● A Merchant that participates in the Multinational Merchant Acceptance Program

ID# 0008844 Edition: Oct 2017 | Last Updated: Apr 2017

1.1.3 Waivers

1.1.3.1 Waivers to the Visa Rules

A Member that cannot comply with a rule or requirement in the Visa Rules must submit a Waiver
request to Visa.

If the Member cannot comply due to applicable laws or regulations that contravene the Visa Rules,
Visa may require proof of the specific laws or regulations, in English or accompanied by a certified
English translation.

CR-36 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Core Rules
Visa Core Rules
Visa Core Rules and Visa Product and Service Rules

Visa will notify the Member in writing of its decision on a Waiver request. The Waiver is effective as
specified in such Notification.

Each Waiver granted by Visa is unique, may include specific conditions, and is limited only to the
specific circumstances of the individual request. A Member must not apply a previously granted
Waiver to any other future programs or services or consider a previously granted Waiver as
determining the outcome of future requests.

Visa may repeal, amend, extend, or revoke any Waiver upon Notification to the Member.

ID# 0025926 Edition: Oct 2017 | Last Updated: Oct 2016

1.1.4 Operating Certificates

1.1.4.1 Operating Certificate Filing

A Member or Non-Member Administrator must submit a complete and accurate Operating Certificate
and include Interchange Transactions, On-Us Transactions, and other Transactions that are not
processed through VisaNet, as specified by Visa.

The Operating Certificate must be executed by an authorized officer of the Member or Non-Member
Administrator.

The Member or Non-Member Administrator must maintain records that allow for an accurate
determination and verification of the information contained in each Operating Certificate and provide
the records upon Visa request.

ID# 0027829 Edition: Oct 2017 | Last Updated: Apr 2016

1.1.4.2 Exchange Rates for Operating Certificates

A Member (or its Sponsor) must use the exchange rate provided by Visa to file an Operating
Certificate when a conversion is required. The quarterly exchange rate is provided via Operating
Certificate tools and is a simple average of 3 monthly spot rates for the quarter, sourced from the
Financial Times and Thomson Reuters.

ID# 0008837 Edition: Oct 2017 | Last Updated: Oct 2017

1.1.4.3 Group Member Service Fee Collection

A Group Member may collect Card service fees from a non-owner or non-member only if both:

● It grants the non-owner or non-member equitable voting rights in the Group Member

14 October 2017 Visa Confidential CR-37

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Core Rules
Visa Core Rules
General

● It includes the sales volume and/or number of Plus Cards of the non-owner or non-member in the
Operating Certificate of the Group Member

A Group Member must not include in its Operating Certificate the sales volume and/or number of Plus
Cards of its owners or members arising outside the Group Member's Country of Domicile. The owners
or members must both:

● Report such activity separately

● Pay the applicable Card service fees

ID# 0029297 Edition: Oct 2017 | Last Updated: Oct 2015

1.1.5 Confidentiality

1.1.5.1 Visa Confidential and Visa Restricted Materials – Member Responsibilities

Effective through 13 October 2017

A Member must comply with all of the following:

● Maintain Visa Confidential information in strict confidence

● Not disclose any Visa Confidential information.1 This does not apply in the US Region or a
US Territory. An Acquirer in the US Region or a US Territory may provide BIN information to a
Merchant for purposes of identifying the product type at the point of sale.
● Store and handle Visa Confidential information in such a way as to prevent unauthorized
disclosure
● Take reasonable measures to protect Visa Confidential information and treat it with at
least the degree of care with which a Member treats its own confidential and proprietary
information, or in case of information assigned a higher classification standard, as follows:
– For information labeled or otherwise designated as Visa Confidential – Special
Handling, in accordance with Visa handling instructions, which may be delivered with its
transmission or in its content
– For information labeled or otherwise designated as Visa Confidential – PII Private, with the
strongest level of protection (including encryption or sufficient compensating controls,
and limited distribution for any transmissions) applied by the Member for its highly
sensitive information
● Disclose Visa Confidential information only to those employees with specific need to know
● In addition, in the Europe Region, all of the following:

CR-38 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Core Rules
Visa Core Rules
Visa Core Rules and Visa Product and Service Rules

– Immediately upon Visa request, return to Visa, or destroy, originals and all copies of any
Visa Confidential Information in any medium and, if required by Visa, certify that it has
done so
– Notify Visa immediately in the event that the Member becomes legally compelled to
disclose any Visa Confidential Information and, if legally required to disclose any Visa
Confidential Information, only disclose that portion that it is legally required to disclose
– Process and transfer personal data (whether or not it is classified as Visa Confidential
Information) in accordance with the Visa Rules and applicable laws or regulations

Effective 14 October 2017

A Member must comply with all of the following:

● Maintain Visa Confidential and Visa Restricted information in strict confidence

● Not disclose any Visa Confidential or Visa Restricted information, unless expressly permitted
or required by Visa
● Store and handle Visa Confidential and Visa Restricted information in such a way as to prevent
unauthorized disclosure
● Take reasonable measures to protect Visa Confidential and Visa Restricted information and
treat it with at least the degree of care with which a Member treats its own confidential and
proprietary information, or in case of Visa Restricted information, as follows:
– For information labeled or otherwise designated as Visa Restricted, in accordance with
Visa handling instructions, which may be delivered with its transmission or in its content
– For information labeled or otherwise designated as Visa Restricted – Personal Data, with
the strongest level of protection (including encryption or sufficient compensating controls,
and limited distribution for any transmissions) applied by the Member for its highly
sensitive information
● Disclose Visa Confidential or Visa Restricted information only to those employees with specific
need to know
● Immediately upon Visa request, return to Visa, or destroy, originals and all copies of any Visa
Confidential or Visa Restricted information in any medium and, if required by Visa, certify that
it has done so
● Notify Visa immediately in the event that the Member becomes legally compelled to disclose
any Visa Confidential or Visa Restricted information and, if legally required to disclose any
Visa Confidential or Visa Restricted information, only disclose that portion that it is legally
required to disclose
● Process and transfer personal data (whether or not it is classified as Visa Confidential or Visa
Restricted information) in accordance with the Visa Rules and applicable laws or regulations
1
Effective through 13 October 2017

14 October 2017 Visa Confidential CR-39

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Core Rules
Visa Core Rules
General

In the Europe Region, except as expressly permitted or directed by Visa or as necessary to fulfill the Member's obligations
in the conduct of its business, in which case Visa may require a written agreement to ensure the confidentiality of the
disclosed Visa Confidential Information.

ID# 0000467 Edition: Oct 2017 | Last Updated: Oct 2017

1.1.5.2 Confidentiality of VisaNet Information

Information regarding VisaNet is proprietary and Visa Confidential. A Member must take appropriate
action, by agreement or otherwise, to ensure that its employees or agents with access to VisaNet are
all of the following:

● Advised of the confidential and proprietary nature of these systems

● Prohibited from providing access to or disclosing these systems to any third party
● Prohibited from using these systems for any purpose not authorized in the Visa Rules

ID# 0003669 Edition: Oct 2017 | Last Updated: Oct 2017

1.1.5.3 Use or Disclosure of Confidential Information

A Member must not publish, disclose, convey, or distribute to any person or organization, or use
for filing patents, any Visa confidential or proprietary information (including, but not limited to,
documents, ideas, products, and data) without the prior written approval of Visa.

This does not apply to:

● A third party (organization, or person, including contractors), if both of the following apply:
– The third party is providing services to the Member and the disclosure is required to perform
services in connection to the Member's Visa Program
– The third party does not compete with Visa with respect to Visa or its Members with respect to
their Visa Programs
● The Member's parents or subsidiaries that do not participate in a competing payment program
● Information that has been publicly released by Visa

A Member that discloses information to a third party must have a written agreement with the third
party that it:

● Will not disclose the confidential information to any other third party
● Will use the confidential information only to provide services to the Member for use only with the
Member's Visa products and services

Any confidential information disclosed to the third party must comply with all of the following:

CR-40 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Core Rules
Visa Core Rules
Visa Core Rules and Visa Product and Service Rules

● Remain solely the property of Visa

● Be returned to Visa immediately upon Visa request
● Be returned to the Member immediately upon termination of the relationship that required use of
the confidential information

The Member is responsible for the third party's compliance with these conditions and must not allow
a non-Member VisaNet Processor to use the V.I.P. System or BASE II unless the non-Member VisaNet
Processor has delivered to Visa a completed VisaNet Letter of Agreement (Exhibit 5A).

Unauthorized use or disclosure of Visa Confidential information by a Member in connection with

any patents or patent applications grants to Visa a fully paid-up, royalty-free, worldwide, irrevocable
license to exercise all rights under that patent, including the right to grant and authorize sublicenses.

ID# 0006467 Edition: Oct 2017 | Last Updated: Apr 2017

1.1.5.4 Confidentiality of Visa Systems Information

A Member, VisaNet Processor acting on behalf of a Member, or Visa Merchant Direct Exchange
Merchant must take appropriate action to ensure that its employees or agents with access to VisaNet
or related documentation comply with all of the following:

● Are advised of the confidential and proprietary nature of these systems and documentation
● Use their best efforts to protect the VisaNet Access Points
● Are prohibited from both:
– Providing access to or disclosing these systems and documentation to any third party
– Using these systems and documentation for any purpose not authorized in the Visa Rules

A Member or Visa Merchant Direct Exchange Merchant must not disclose any confidential information
of Visa or its subsidiaries to a non-Member.

ID# 0027073 Edition: Oct 2017 | Last Updated: Oct 2014

1.1.5.5 Visa Disclosure of Confidential Member Information

Visa and its subsidiaries will not disclose to any third party any confidential, proprietary matters of any
Member including, but not limited to, documents, ideas, products, and data, other than for any of the
following:

● Disclosure in the ordinary course of business to provide services to a Member or a Member's

designated Agent, including, but not limited to, all of the following:
– Completing a Transaction
– Risk control

14 October 2017 Visa Confidential CR-41

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Core Rules
Visa Core Rules
General

– Dispute resolution
– Marketing services
● Disclosure with the consent of the Member
● Disclosure of data that is aggregated so as not to disclose the data of any single Member
● Other disclosure that is in accordance with applicable laws or regulations

ID# 0029983 Edition: Oct 2017 | Last Updated: Apr 2017

1.1.5.6 Visa Use and Disclosure of Confidential Consumer Cardholder Information –

US Region

In the US Region, Visa and its subsidiaries will not use or disclose Confidential Consumer Cardholder
Information to third parties, other than for any of the following:

● Use or disclosure in the ordinary course of business to provide services to a Member or a

Member’s designated Agent, including, but not limited to, all of the following:
– Completing a Transaction
– Risk control
– Dispute resolution
– Marketing services
● Use or disclosure with the consent of the Cardholder
● Other use or disclosure that is in accordance with applicable laws or regulations

ID# 0000508 Edition: Oct 2017 | Last Updated: Oct 2014

1.1.6 Visa Rights

1.1.6.1 Visa Ownership of Intellectual Property

A participant in the Visa system must recognize Visa's ownership of its intellectual property, including
the Visa name, Visa Marks, and Visa technology, and agree to protect these ownership rights and the
integrity of the Marks by complying with the applicable Visa Rules in all activities, including issuing,
acquiring, and processing.

CR-42 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Core Rules
Visa Core Rules
Visa Core Rules and Visa Product and Service Rules

A Member or Visa Merchant Direct Exchange Merchant does not have any property or other right,
claim, or interest, including any patent right, trade secret right, or copyright interest, in VisaNet, or in
any systems, processes, equipment, software, data, or materials that Visa or its subsidiaries use with
VisaNet, or in connection with a Visa Program, except for Merchant- or Member-supplied data or
equipment.

ID# 0007727 Edition: Oct 2017 | Last Updated: Oct 2015

1.1.6.2 Visa Right to Monitor, Audit, Inspect, and Investigate

At its sole discretion, at any time, Visa may, either itself or through an agent, do any of the following:

● Investigate, review, audit, or inspect a Member, or the Member’s agents, Merchants, Marketplaces,1
Sponsored Merchants, Payment Facilitators, or Digital Wallet Operators, including by inspecting
the premises and auditing the books, records, and procedures of the Member, agent, Merchant,
Marketplace,1 Sponsored Merchant, Payment Facilitator, or Digital Wallet Operator to ensure that
it is complying with the Visa Charter Documents, Visa Rules, and applicable brand and security
standards and procedures, and operating in a safe and sound manner
● Monitor, investigate, review, audit, or inspect the premises, books, records, or procedures of a Visa-
approved vendor or Third-Party Personalizer, including security and quality control procedures of
each Visa-approved manufacturer and Third-Party Personalizer
● Obtain from any Visa-approved manufacturer or Third-Party Personalizer a production-run sample
of a Visa Card that includes all security features
● In addition, in the Europe Region:
– Require a Visa Commercial Card Issuer to impose an obligation on its agents and any other
entities that participate in the Issuer’s multinational programs to permit Visa to audit those
agents and other entities
– Require a Merchant Agreement with a Merchant that sells Visa Prepaid Cards to allow Visa to
audit the records and procedures of the Merchant

A Member must cooperate fully, and ensure that its agent, Merchant, Marketplace,1 Sponsored
Merchant, Payment Facilitator, or Digital Wallet Operator cooperates fully, with Visa in any such
investigation, inspection, audit, or review. This cooperation includes providing access to the premises
and to all pertinent records, including financial reports, and releasing any information to Visa upon
request within the stipulated timeframe.

Any investigation, inspection, review, or audit will be conducted at the Member’s expense, unless
otherwise specified in the applicable Fee Schedule.
1
Effective 14 October 2017

ID# 0007121 Edition: Oct 2017 | Last Updated: Oct 2017

14 October 2017 Visa Confidential CR-43

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Core Rules
Visa Core Rules
General

1.1.6.3 Right to Impose Conditions on Visa Product or Visa Service Participation

Participation in or use of a Visa service or Visa product is at the discretion of Visa, which may limit or
impose conditions on its use, and may discontinue the service or product at any time.

ID# 0028039 Edition: Oct 2017 | Last Updated: Oct 2014

1.1.6.4 Right to Use Patents Relating to Visa Token Service

In partial consideration for participation in the Visa Token Service, an Issuer grants Visa a fully paid-
up, royalty-free, worldwide, non-exclusive, irrevocable, non-terminable license and covenant not
to sue (and not to assist or provide consent to sue) under patents to make, have made, use, offer
for sale, sell, import and otherwise provide the Visa Token Service (or any portion thereof) and to
practice any method, process or procedure in connection therewith. The Issuer grants and extends the
foregoing license and covenant not to sue to Visa Token Service participants, users, business partners,
contractors, agents, processors, and service providers and hereby irrevocably covenants not to rely
upon or refer to the Visa Token Service or any portion, functionality or other characteristics thereof in
any assertion or allegation of patent infringement (direct or indirect) or to assist or provide consent to
do so.

ID# 0029513 Edition: Oct 2017 | Last Updated: Apr 2017

1.1.6.5 Right to Use Member Feedback

Visa has, and a Member grants, the right to use, disclose, distribute, or commercialize generally
for itself and others any feedback, ideas, suggestions, submissions, data, or information (whether
provided in written or oral form), and all intellectual property rights relating thereto, that Visa, its
subsidiaries, or its affiliates receive from a Member in connection with Visa products, programs,
services, or systems for any and all purposes.

ID# 0029514 Edition: Oct 2017 | Last Updated: Apr 2017

1.1.6.6 Investigation Response Requirement

A Member must respond to and provide information requested by Visa for a Visa Rules violation that
is under investigation.

The Member must submit its response and information, within the time period specified, by mail,
courier, facsimile, hand, email, or other electronic delivery method. The Notification response is
effective when posted, sent, or transmitted by the Member or its agent to Visa.

ID# 0025974 Edition: Oct 2017 | Last Updated: Oct 2014

CR-44 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Core Rules
Visa Core Rules
Visa Core Rules and Visa Product and Service Rules

1.1.6.7 Right to Request Cards

Visa may request a functional Visa Card or Proprietary Card or access to any New Channel associated
with a BIN licensed or used by an Issuer.

Upon written request, an Issuer must both:

● Provide Visa with a Visa Card or a Proprietary Card or access to any New Channel and its
associated PIN within 30 calendar days
● Personalize the Visa Card or Proprietary Card or New Channel, as specified by Visa

ID# 0026009 Edition: Oct 2017 | Last Updated: Oct 2016

1.1.7 Use of VisaNet

1.1.7.1 Non-Assignable Right to Use VisaNet

A Member's or Visa Merchant Direct Exchange Merchant's right to use VisaNet is not assignable and
its duties are non-delegable without prior written consent from Visa. However, a Member or Visa
Merchant Direct Exchange Merchant may use a non-Member VisaNet Processor that has executed and
delivered to Visa a VisaNet Letter of Agreement (Exhibit 5A).

A VisaNet Processor or Visa Merchant Direct Exchange Merchant acknowledges and agrees that
the VisaNet endpoint connectivity is a Visa asset and not transferable without the express written
consent of Visa. A VisaNet Processor or Visa Merchant Direct Exchange Merchant must not transfer its
VisaNet endpoint to another Member or Agent. It must notify Visa in writing at least 90 days before
the effective date of a change, for example, but not limited to, a sale of all or substantially all of the
assets of the operation, acquisition, merger, ownership change, or financial restructuring, and promptly
provide Visa with any related information that is requested.

ID# 0003081 Edition: Oct 2017 | Last Updated: Oct 2014

1.1.8 Misencoded Cards

1.1.8.1 Liability for Misencoded Cards

Visa assigns liability for payment of Transaction Receipts resulting from the use of a misencoded Card
as follows:

● To the Acquirer that received the Transaction Receipt, if the misencoded Card bears a BIN that was
not assigned to a Member. The Acquirer is liable until both:
– The misencoded Card is recovered.

14 October 2017 Visa Confidential CR-45

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Core Rules
Visa Core Rules
General

– Visa identifies the Issuer that ordered its manufacture.

● To the Issuer to which the BIN is assigned, if an Acquirer receives a misencoded Card bearing a
valid BIN but an invalid Account Number. The Issuer is liable both:
– If the Acquirer presents the Transaction Receipt within 180 calendar days of the Transaction
Date
– Until the Issuer that ordered the manufacture of the Visa Card or Visa Electron Card is
identified

In the Europe Region, there is no time limit on a Member’s right to reassign liability to the Issuer.

ID# 0001813 Edition: Oct 2017 | Last Updated: Oct 2016

1.1.8.2 Liability for Misembossed or Misencoded Cards – US Region

In the US Region, Visa assigns liability for payment of Transaction Receipts resulting from the use of
misembossed or misencoded Cards based on the following priorities in the order shown:

● Member or foreign licensee that appears on the misembossed or misencoded Card as its Issuer, if
the Card has been recovered
● Member or foreign licensee whose BIN appears on the Transaction Receipt, if the misembossed or
misencoded Card has not been recovered or if the name of the Member or foreign licensee does
not appear on the Card
● Member or foreign licensee that first received the Transaction Receipt. If the misembossed or
misencoded Card is recovered within 12 months of the Transaction Date, the Member or licensee
may transfer liability for the Transaction Receipt to the Member or foreign licensee appearing on
the misembossed or misencoded Card as its Issuer.

ID# 0001817 Edition: Oct 2017 | Last Updated: Oct 2015

1.1.9 Liabilities and Indemnifications

1.1.9.1 Taking Responsibility

Each Visa participant Member is solely responsible for its issuance of Visa products and acquiring of
Merchants to accept Visa products, including responsibility for settlement of Transactions, compliance
with the Visa Charter Documents and the Visa International Operating Regulations, and ensuring
that their Visa programs comply with all applicable legal and regulatory requirements. Participants
indemnify Visa for claims or liabilities that arise out of their issuance of Visa products and acquiring of
Merchants, and broadly disclaim liability against Visa for such activities.

ID# 0007758 Edition: Oct 2017 | Last Updated: Oct 2014

CR-46 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Core Rules
Visa Core Rules
Visa Core Rules and Visa Product and Service Rules

1.1.9.2 Disclaimer of Warranty and Representation

VISA DOES NOT MAKE OR GIVE, AND HEREBY EXPRESSLY DISCLAIMS, ALL WARRANTIES,
REPRESENTATIONS, OR CONDITIONS, BOTH EXPRESS AND IMPLIED, ARISING BY STATUTE OR
OTHERWISE IN LAW, OR FROM A COURSE OF DEALING OR USAGE OF TRADE, INCLUDING, BUT NOT
LIMITED TO, ANY IMPLIED WARRANTY, REPRESENTATION, OR CONDITION OF MERCHANTABILITY,
MERCHANTABLE QUALITY, OR FITNESS FOR ANY PURPOSE, PARTICULAR, SPECIFIC, OR OTHERWISE,
OR ANY WARRANTY OF TITLE OR NON-INFRINGEMENT, FOR ANY OF THE PRODUCTS, PROCESSING,
SERVICES, PROGRAMS, SPECIFICATIONS, STANDARDS, SOFTWARE, HARDWARE, OR FIRMWARE
CREATED, SUPPLIED, REQUIRED, LICENSED, OR APPROVED BY VISA, OR REFERENCED IN THE VISA
INTERNATIONAL OPERATING REGULATIONS.

ID# 0007443 Edition: Oct 2017 | Last Updated: Oct 2014

1.1.9.3 Liabilities and Indemnification

Effective 1 October 2007

For the avoidance of doubt and without limiting the liability of any Member for Settlement Losses
(as defined in Section 9.01 of the Visa International Certificate of Incorporation and By-Laws), any
obligation of a Member under this section to indemnify and hold Visa harmless against losses
and damages arising from the Member's participation in the Visa system does not extend to
liability, if any, for any of the following:

● Any acts or omissions of Visa, or

● Any acts or omissions of any other Member of Visa (other than a Member for whose actions
or omissions such Member is expressly responsible pursuant to the Visa International
Certificate of Incorporation and By-Laws or the Visa International Operating Regulations).

For US Members, subject to any obligation to indemnify and hold harmless the Corporation
under the Visa U.S.A. Inc. Certificate of Incorporation and By-Laws, including for "Covered
Litigation" as provided therein.

Effective 2 October 2007

For the avoidance of doubt and without limiting the liability of any Member for Settlement Losses
(as defined in the Visa U.S.A. Inc. Certificate of Incorporation and By-Laws and Section 9.01 of the
Visa International Certificate of Incorporation and By-Laws), any obligation of a Member under
this section to indemnify and hold Visa harmless against losses and damages arising from the
Member's participation in the Visa system does not extend to liability, if any, for either:

● Any acts or omissions of Visa

14 October 2017 Visa Confidential CR-47

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Core Rules
Visa Core Rules
General

● Any acts or omissions of any other Member of Visa (other than a Member for whose actions
or omissions such Member is expressly responsible pursuant to the Visa International
Certificate of Incorporation and By-Laws or the Visa International Operating Regulations).

ID# 0007444 Edition: Oct 2017 | Last Updated: Oct 2016

1.1.9.4 General Liabilities and Indemnification Provisions

Section 1.1.9.4, “General Liabilities and Indemnification Provisions,” specifies broad disclaimer and
indemnification provisions that apply to all products, programs, services, specifications, standards, or
other matters or items provided by Visa, Members, or their subsidiaries, affiliates, business partners,
contractors, employees, officers, VisaNet Processors, Third Parties, directors, agents, or representatives.
The intent of specifying broad provisions is to provide a total disclaimer and liability limitation and
total indemnification of Visa by a Member.

ID# 0003466 Edition: Oct 2017 | Last Updated: Oct 2014

1.1.9.5 Application of Liabilities and Indemnification

For purposes of the section, "Visa" includes the following entities when they are involved on behalf of
Visa in a situation giving rise to any Claim or Liability:

● Subsidiaries and affiliates

● Business partners
● Contractors
● Employees
● Officers
● VisaNet Processors
● Third Parties
● Directors
● Agents
● Representatives

These entities are not third-party beneficiaries under the Visa International Operating Regulations and
have no independent right to enforce any rights or obligations under this section.

ID# 0004143 Edition: Oct 2017 | Last Updated: Oct 2014

CR-48 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Core Rules
Visa Core Rules
Visa Core Rules and Visa Product and Service Rules

1.1.9.6 Visa Indemnification – General

Visa is not liable for, and a Member is responsible for, and indemnifies and holds Visa harmless
against, all Claims and Liabilities arising from any of the following:

● Direct or indirect use of, offering of, or participation in any processing, product, program, service,
specification, standard, software, hardware, or firmware referenced in the Visa International
Operating Regulations or created, supplied, required, licensed, or approved by Visa
● The use of Visa-Owned Marks, including any materials produced by or for a Member
● The use of Non-Visa-Owned Marks or Trade Names, or non-Visa-specified technology, including
without limitation software or hardware, in connection with any processing, product, program,
service, specification, standard, software, hardware, or firmware created, supplied, required,
licensed, or approved by Visa, or referenced in the Visa International Operating Regulations
● Any other cause whatsoever, without limitation

ID# 0007445 Edition: Oct 2017 | Last Updated: Oct 2014

1.1.9.7 Indemnification – Transactions on VisaNet

Visa has no obligation under the Visa International Certificate of Incorporation and By-Laws, Article IX
and Section 9.01 to indemnify a Member for a loss if:

● The Member is bound by a Private Agreement.

● The affected Transactions were not processed for Authorization, Clearing, and Settlement on
VisaNet and:
– The affected POS and ATM Transactions are not submitted to VisaNet as, at minimum,
Collection Only (including domestic ATM Transactions and Manual Cash Disbursements) within
24 hours of the Transaction Date.
– Submitted Transactions do not comply with the data values and rules of Visa
– Visa does not receive notice of a Settlement failure within 24 hours from the date the Member
is owed funds. This includes, but is not limited to, any Transaction that is processed as follows:
▪ Through one of the following:
▪ A VisaNet Processor
▪ A non-Visa network
▪ A domestic switch or any other form of processor
▪ As an On-Us Transaction

ID# 0000348 Edition: Oct 2017 | Last Updated: Oct 2016

14 October 2017 Visa Confidential CR-49

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Core Rules
Visa Core Rules
General

1.1.9.8 Member Indemnification of Visa

A Member is responsible for, and indemnifies and holds Visa harmless against, all Claims or Liabilities
involving any of the following entities or persons:

● Members
● Members of Group Members
● Sponsored Members
● Member agents
● Member business partners
● Member representatives
● Vendors to Members
● Member officers
● Member employees
● Merchants
● Payment Facilitators
● Sponsored Merchants
● Cardholders
● Third parties contributing to a Claim or Liability
● Prepaid Partners
● Airline Authorizing Processors
● ATM Operators
● Digital Wallet Operators
● Effective 14 October 2017
Marketplaces

ID# 0007446 Edition: Oct 2017 | Last Updated: Oct 2017

1.1.9.9 BIN Licensee Indemnification of Visa

Each BIN Licensee and BIN User indemnifies and holds harmless Visa and its Members against all
activities associated with the BIN.

ID# 0007457 Edition: Oct 2017 | Last Updated: Oct 2014

CR-50 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Core Rules
Visa Core Rules
Visa Core Rules and Visa Product and Service Rules

1.1.9.10 Maximum Visa Liability

In no event will Visa be liable for any acts or omissions of any Member, or entity or person for whose
actions or omissions a Member is responsible pursuant to the Visa Charter Documents or the Visa
Rules. In no event will Visa be liable in the aggregate for any individual or related series of Claims or
Liabilities in an amount exceeding USD 1,000,000.

ID# 0000683 Edition: Oct 2017 | Last Updated: Oct 2017

1.1.9.11 Specific Liabilities and Indemnification Provisions

In addition to general disclaimer, liability and indemnification provisions, specific disclaimer,

liability and indemnification provisions apply to particular products, programs, services, specifications,
standards, or other matters or items provided by Visa, Members, or their subsidiaries, affiliates,
business partners, contractors, employees, officers, VisaNet Processors, Third Parties, directors, agents,
or representatives. However, those more specific disclaimers and limitations of liability in no way limit
the scope or content of Section 1.1.9.4, “General Liabilities and Indemnification Provisions,” unless
expressly stated otherwise.

ID# 0003238 Edition: Oct 2017 | Last Updated: Oct 2014

1.1.9.12 Indemnification – Deferred Settlement

For any Deferred Settlement arrangement, Visa has no indemnity or reimbursement obligation and
is not otherwise liable under the Visa International Certificate of Incorporation and By-Laws, Article
IX, Section 9.01, “to any Member for Settlement losses resulting out of or arising from Deferred
Settlement.”

ID# 0029030 Edition: Oct 2017 | Last Updated: Oct 2016

1.1.9.13 PIN Security Indemnification

By submitting a Transaction into Interchange, an Acquirer warrants that required safeguards, as

specified in the PIN Management Requirements Documents, are protecting PINs. The Acquirer agrees
to indemnify and hold the Issuer harmless for any Claims or Liabilities resulting from the Acquirer's
breach of this warranty.

Effective through 13 October 2017

The recovery under this warranty does not extend to any losses incurred by an Issuer for
Counterfeit Card Transactions resulting from an Account Data Compromise Event. An Issuer may
recover such losses through the Global Compromised Account Recovery program, subject to the
requirements and limitations of that program.

14 October 2017 Visa Confidential CR-51

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Core Rules
Visa Core Rules
General

Effective 14 October 2017

In the AP Region, Canada Region, CEMEA Region, LAC Region, and US Region, the recovery under
this warranty does not extend to any losses incurred by an Issuer for Transactions associated with
an Account Data Compromise Event.

ID# 0000708 Edition: Oct 2017 | Last Updated: Oct 2017

1.1.9.14 Member Liability for Visa Program Activities – US Region

A US Member is liable for all Visa Program activities undertaken or conducted by virtue of, or as
a result of, its membership, whether performed directly or indirectly by the Member or any third-
party non-Member. This includes, but is not limited to, guaranteeing that Merchants and Sponsored
Merchants are paid for proper acceptance of a Card and that payments received from Cardholders are
applied for the purpose for which such payments were remitted. These obligations may not be waived,
abrogated, or superseded in any manner.

ID# 0000740 Edition: Oct 2017 | Last Updated: Oct 2014

1.1.9.15 Visa Products and Services Indemnification – US Region

Each US Visa Card Issuer is responsible for, and indemnifies and holds harmless Visa against, any
Claims and Liabilities arising from the services associated with Visa Products, including, but not limited
to, any failure to keep in force the insurance coverage required by the Visa Rules.

ID# 0000763 Edition: Oct 2017 | Last Updated: Oct 2014

1.1.9.16 Indemnification Related to Merchant Litigation Following a Valid Chargeback

An Acquirer is responsible for, and indemnifies and holds harmless Visa and the Issuer against, all
Claims and Liabilities by a Merchant or Sponsored Merchant that are valid according to the Visa
International Operating Regulations. The Issuer must notify the Acquirer of a Claim or Liability for
which the indemnity is sought as soon as reasonably possible after receipt of the Claim or Liability. The
Acquirer may defend the Claim or Liability on behalf of the Issuer.

ID# 0000819 Edition: Oct 2017 | Last Updated: Oct 2014

CR-52 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Core Rules
Visa Core Rules
Visa Core Rules and Visa Product and Service Rules

1.1.9.17 Indemnification Related to Non-Visa-Assigned BIN

A Member using a non-Visa-assigned BIN must represent and warrant to Visa and its Members that
the Member's use of the non-Visa-assigned BIN in connection with Visa services is duly authorized by
the authority under which the Member obtained use of the BIN. The Member also must indemnify and
hold harmless Visa and its Members from any Claims and Liabilities arising from the Member's use of
the non-Visa-assigned BIN.

ID# 0000757 Edition: Oct 2017 | Last Updated: Oct 2014

1.1.9.18 Indemnification Related to International Airlines

By making a Presentment through VisaNet, an Acquirer of an International Airline: 

● Warrants that the Transaction and the Transaction Receipt, and the export thereof, do not violate,
and will not cause an Issuer, its Group Member, or Visa to violate applicable local laws or the Visa
Rules
●  Agrees to hold the Issuer, its Group Member, or Visa harmless from all losses and
damages resulting from a breach of such warranty

Nothing in this section nullifies or supersedes either the jurisdictional rights of Principals under the
Visa International Certificate of Incorporation and By-Laws, Article II, or any local legal restrictions,
including those that apply to the export of Transactions, currency, or data.

ID# 0000707 Edition: Oct 2017 | Last Updated: Oct 2016

1.1.9.19 Indemnification Related to International Airlines – US Region

A US Acquirer of an International Airline, with respect to Transactions originated at an International

Airline Merchant Outlet, indemnifies and holds Visa and its Members (other than the Acquirer)
harmless from all Claims and Liabilities arising from the export of Transactions or local currency as a
result of a breach of applicable laws or regulations or the Visa Rules.

ID# 0029133 Edition: Oct 2017 | Last Updated: Oct 2015

1.1.9.20 Limited Liabilities for a BIN Licensee – US Region

A US BIN Licensee may limit its liabilities arising from unauthorized uses of the licensed BIN(s), as
specified in the Visa U.S.A. Inc. Certificate of Incorporation and By-Laws, Section 2.05(b). Visa records
will prevail in the determination of responsibility for all activities.

ID# 0000758 Edition: Oct 2017 | Last Updated: Oct 2016

14 October 2017 Visa Confidential CR-53

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Core Rules
Visa Core Rules
General

1.1.9.21 Indemnification Related to Healthcare Auto-Substantiation Transactions – US

Region

Visa is not liable for Claims and Liabilities incurred by Members, their Merchants, or their Cardholders
caused by inaccuracies, errors, or delays in Healthcare Auto-Substantiation Transactions or otherwise
associated with Healthcare Auto-Substantiation Transactions.

A Member submitting information regarding Healthcare Auto-Substantiation Transactions indemnifies

and holds Visa harmless against Claims and Liabilities relating to the accuracy or quality of information
submitted for such Transactions.

A Member that obtains information in connection with Healthcare Auto-Substantiation Transactions

indemnifies and holds Visa harmless against Claims and Liabilities asserted by its Merchants or
Cardholders.

ID# 0025561 Edition: Oct 2017 | Last Updated: Oct 2014

1.1.9.22 Indemnification Related to System Use by Member Agent

Any Member that designates an agent, whether a Member or a non-Member, to perform activities
or services in connection with the operation of the Member's Visa-related business indemnifies and
holds Visa and its Members harmless against all Claims or Liabilities incurred by Visa and its Members
arising from the agent's performance or non-performance in connection with VisaNet, or the agent's
performance or non-performance of services in support of the Member's Visa-related business.

This indemnification applies whether or not the performance or non-performance was in connection
with services provided by the agent to the Member, or the person responsible was, or is alleged to
have been, authorized or unauthorized.

The Liability of Members pursuant to this section is joint and several.

ID# 0007563 Edition: Oct 2017 | Last Updated: Oct 2014

1.1.9.23 Responsibility for Losses Caused by VisaNet Processors

A Member is responsible for any and all losses caused by its VisaNet Processor. All Members using a
Clearing or authorizing VisaNet Processor, whether a Member or non-Member, are jointly and severally
responsible for the proper performance by that VisaNet Processor of all the requirements of the Visa
Rules.

ID# 0025873 Edition: Oct 2017 | Last Updated: Oct 2014

CR-54 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Core Rules
Visa Core Rules
Visa Core Rules and Visa Product and Service Rules

1.1.9.24 Limitation of Liability for VisaNet Processors

A Member may limit its liability for the failure of a VisaNet Processor if it provides Visa with an
updated VisaNet Processor and Third Party Registration and Designation (Exhibit 5E) showing that it
had terminated the VisaNet Processor relationship before the failure.

This limitation of liability is effective upon receipt by Visa of Member notification.

ID# 0025887 Edition: Oct 2017 | Last Updated: Oct 2014

1.1.9.25 Liability for Merchant Outlet Activities

To the extent that Visa is insured for the liabilities and losses specified in Section 1.1.9.4, “General
Liabilities and Indemnification Provisions,” a Member is not responsible for liabilities and losses
incurred in connection with the: 

● Location of a VisaNet Access Point at a Merchant Outlet 

● Activities of Visa employees, agents, or representatives at the Merchant Outlet

ID# 0027070 Edition: Oct 2017 | Last Updated: Oct 2014

1.1.9.26 Claims or Liabilities Involving Card Manufacturers or Third-Party

Personalizers – Europe Region

A Europe Member agrees to indemnify and hold Visa harmless against any loss, damage, cost or
expense, whether direct or indirect, to Visa arising from, or in connection with any of the following:

● Acquiring Cards from a Visa-approved manufacturer or personalization services from a Third-Party

Personalizer
● A Visa-approved manufacturer producing Cards, unless it can be established that such Claims or
Liabilities were incurred because Visa failed to exercise reasonable diligence in monitoring security
and quality control in accordance with its published procedures
● An Issuer, its Visa-approved manufacturer, or other agent using materials or techniques for the
production, shipping, storage or delivery of Cards not required by Visa that result in a Claim of
infringement of patent, Trademark, copyright, trade secret or confidential information or design
right of any other entity.

ID# 0029791 Edition: Oct 2017 | Last Updated: Oct 2016

14 October 2017 Visa Confidential CR-55

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Core Rules
Visa Core Rules
General

1.1.9.27 Merchant Agreement Termination Indemnification – Europe Region

A Europe Member agrees to indemnify and hold Visa harmless against any loss, damage, cost or
expense, whether direct or indirect, to Visa arising from, or in connection with, a Europe Acquirer's
failure to terminate its Merchant Agreement with a Merchant.

ID# 0029792 Edition: Oct 2017 | Last Updated: Oct 2016

1.1.9.28 EU Passporting Indemnification – Europe Region

In the Europe Region, a Member agrees to indemnify and hold Visa harmless against any loss,
damage, cost or expense, whether direct or indirect, to Visa arising from, or in connection with, Claims
arising from, or in connection with, a Member's passporting activities within the Europe Region.

ID# 0029793 Edition: Oct 2017 | Last Updated: Oct 2016

1.1.9.29 Member Responsibility for Agents – Europe Region

A Europe Member must include in its agreements with its respective agents a term that provides that
the Member is responsible for the acts or omissions of the agents.

ID# 0029767 Edition: Oct 2017 | Last Updated: Oct 2016

1.1.9.30 Member Liability for ATM Operator Activities – US Region

A US Member is liable for all Visa Program activities undertaken or conducted by virtue of, or as a
result of, its membership, whether performed directly or indirectly by the Member or any third-party
non-Member, including, but not limited to, ensuring that settlement duly owed to ATM Operators is
paid.

ID# 0000741 Edition: Oct 2017 | Last Updated: Oct 2014

1.1.9.31 Liability for Airline Authorizing Processor

An Acquirer is liable for all Visa processing activities of an Airline Authorizing Processor that is
performing services for its Airline.

The Acquirer indemnifies and holds harmless Visa against all Claims, losses, damages, and Liabilities
arising out of all of its Airline Authorizing Processor's Visa processing activities, whether or not the
Acquirer has specifically designated its Airline Authorizing Processor to Visa.

ID# 0007564 Edition: Oct 2017 | Last Updated: Apr 2016

CR-56 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Core Rules
Visa Core Rules
Visa Core Rules and Visa Product and Service Rules

1.1.9.32 Systems Failure Responsibility

Visa is not responsible for Claims or Liabilities arising out of, but not limited to, the following: 

● Mechanical or other breakdown, malfunction, or defect of any equipment, facilities, or computer

programs used by Visa to perform VisaNet services 
● Delay or failure to provide VisaNet services to VisaNet Processors 
● Loss or destruction of any information furnished by Members to VisaNet 
● Supplying VisaNet Processors with any information through VisaNet that is incomplete, incorrect,
or otherwise erroneous 
● Misapplied or incorrect Interchange Reimbursement Fees or error, delay, failure, or omission in the
settlement of Interchange, whether as a result of a Visa error, Issuer error, Acquirer error, system
breakdown, malfunction, or computer programming error
● Testing of equipment and reporting of test results to Members by Visa 
● Any personal injury1, property damage, or other loss or liability incurred by a Member or its
Agents, Cardholders, customers, Merchants, or Sponsored Merchants in connection with the
Member's use of VisaNet or the performance of any VisaNet services by Visa
1
This does not apply in the Europe Region

ID# 0007629 Edition: Oct 2017 | Last Updated: Oct 2017

1.1.9.33 Liability Allocation

Liability to indemnify Visa for Claims or Liabilities arising from VisaNet will be allocated by Visa
between Issuers and Acquirers, including, but not limited to, the following: 

● Issuers have primary responsibility for, and indemnify Visa against, Claims or Liabilities arising from
their Cardholders. 
● Acquirers have primary responsibility for, and indemnify Visa against, Claims or Liabilities arising
from claims of their Merchants, Marketplaces,1 the Sponsored Merchants of their Payment
Facilitators, their Payment Facilitators, or their Digital Wallet Operators. 
● Acquirers are responsible for, and indemnify Visa against, Claims or Liabilities arising from the
processing of any non-Visa transaction through VisaNet. 
● Members are responsible for, and indemnify Visa against, Claims or Liabilities arising from property
damage, bodily injury, or both, incurred at their locations or at the location of their agent.
1
Effective 14 October 2017

ID# 0007630 Edition: Oct 2017 | Last Updated: Oct 2017

14 October 2017 Visa Confidential CR-57

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Core Rules
Visa Core Rules
General

1.1.9.34 Stand-In Processing – Non-Visa Transactions

Visa may provide Stand-In Processing for non-Visa transactions if the authorization processing service
associated with the non-Visa transaction is unavailable. Visa is not responsible for losses incurred on
non-Visa transactions.

ID# 0000689 Edition: Oct 2017 | Last Updated: Oct 2016

1.1.9.35 Visa Merchant Direct Exchange Merchant Indemnification

Any Member that signs a Visa Merchant Direct Exchange Merchant indemnifies and holds harmless
Visa against all Claims and Liabilities suffered by Visa arising from any failure by the Visa Merchant
Direct Exchange Merchant to perform as specified in Section 1.1.1.7, “Restricted Use of Visa Systems
and Services,” and Section 8.6.3, “Use of Visa Software.”

A Member is responsible for and must indemnify Visa against Claims and Liabilities for which Visa is
uninsured, incurred in connection with the location of a VisaNet Access Point at a Visa Merchant Direct
Exchange Merchant Outlet or the activities of Visa employees, Agents, or representatives at the Visa
Merchant Direct Exchange Merchant Outlet.

ID# 0027071 Edition: Oct 2017 | Last Updated: Oct 2016

1.1.9.36 Indemnification Related to Systems Link between VisaNet and American

Express – US Region

In connection with use of the systems link between VisaNet and American Express, each US
Member and its Agents indemnify and hold harmless Visa against all Claims and Liabilities, or other
consequences arising from any breach by the Member or Agent of any of its obligations or from any
other cause.

Visa indemnifies and holds harmless US Members and their Agents from any Claims and Liabilities
asserted by Cardholders, Merchants, and Sponsored Merchants due to the acts or omissions of
American Express, its officers, agents, or employees in connection with use of the systems link between
VisaNet and American Express to authorize and clear Visa Transactions.

Any obligation by Visa to indemnify US Members or their Agents is subject to the prior successful
recovery by Visa against American Express of indemnification for the act or omission, as specified in
the agreement between Visa and American Express.

CR-58 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Core Rules
Visa Core Rules
Visa Core Rules and Visa Product and Service Rules

A US Member or its Agent is not entitled to indemnification for special, indirect, incidental, or
consequential damages. A Member or its Agent that receives notice of a Claim or Liability for which
it may be entitled to indemnification must give prompt written notice to Visa. Either Visa or American
Express may, at its option and expense, assume defense of the Claim and Liability. A Member or its
Agent seeking indemnification under this section must make best efforts to minimize the amount of
Claims and Liabilities for which indemnification is sought. Failure to do so will result in loss of the right
to indemnification.

ID# 0007567 Edition: Oct 2017 | Last Updated: Oct 2014

1.1.9.37 Indemnification Related to Systems Link between VisaNet and Discover

Financial Services – US Region

In connection with use of the systems link between VisaNet and Discover Financial Services,1 each US
Member and its Agents indemnify and hold harmless Visa against all Claims and Liabilities.

Visa indemnifies and holds harmless US Members and their Agents from any Claims and Liabilities
asserted by Cardholders, Merchants, Sponsored Merchants, and Members due to the negligent or
willful misconduct or processing errors of Discover Financial Services, its officers, agents, or employees
in connection with the use of the systems link between VisaNet and Discover Financial Services to
authorize and clear Visa Transactions or Discover transactions.

Any obligation by Visa to indemnify US Members or their Agents is subject to the prior successful
recovery by Visa against Discover Financial Services of indemnification for the act or omission, as
specified in the agreement between Visa and Discover Financial Services.

A US Member or its Agent is not entitled to indemnification for special, indirect, incidental, or
consequential damages. A Member or its Agent that receives notice of a Claim or Liability for which
it may be entitled to indemnification must give prompt written notice to Visa. Either Visa or Discover
Financial Services may, at its option and expense, assume defense of the Claim and Liability. A Member
or its Agent seeking indemnification under this section must make best efforts to minimize the
amount of Claims and Liabilities for which indemnification is sought. Failure to do so will result in loss
of the right to indemnification.
1
Or any of its subsidiaries or affiliates

ID# 0007568 Edition: Oct 2017 | Last Updated: Apr 2015

14 October 2017 Visa Confidential CR-59

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Core Rules
Visa Core Rules
General

1.1.9.38 Indemnification Related to Processing of Non-Visa Transactions

In connection with the use of VisaNet for the processing of non-Visa transactions, each Member and
its related VisaNet Processors, Merchants, and Agents indemnify and hold harmless Visa from and
against all Claims and Liabilities, or any other fees, costs, or consequences arising from a Member's
use of VisaNet, including, but not limited to, any breach by the Member or its related VisaNet
Processors, Merchants, Agents, or other third parties, of any obligations in connection with the service
or other networks or from any other cause.

Visa is not liable for any Claims or Liabilities incurred by Members or their related VisaNet Processors,
Merchants, Agents, or cardholders, caused by inaccuracies, errors, omissions, or delays in VisaNet or its
use by Members, VisaNet Processors, Merchants, Agents, or cardholders.

Visa is not liable for indirect, special, incidental, or consequential damages incurred by Members,
VisaNet Processors, Merchants, Agents, or cardholders in connection with the processing of non-Visa
transactions.

Visa is not liable for settlement loss related to non-Visa transactions processed through VisaNet.

ID# 0007569 Edition: Oct 2017 | Last Updated: Apr 2017

1.1.9.39 Lawfulness of Visa Transactions

By submitting Visa Transactions into Interchange, an Acquirer warrants that the Transaction and the
Transaction Receipt do not violate, and will not cause an Issuer to violate, applicable law. The Acquirer
agrees to indemnify and hold harmless the Issuer and Visa for all Claims and Liabilities resulting from
the Acquirer's breach of this warranty.

ID# 0000811 Edition: Oct 2017 | Last Updated: Oct 2014

1.1.9.40 Lawfulness of Non-Visa Transactions

A Member that uses VisaNet for a non-Visa transaction or that submits a non-Visa transaction to
VisaNet for processing:

● Warrants that the transaction does not violate, and will not cause an Issuer to violate, applicable
law
● Holds harmless the Issuer from any and all Claims and Liabilities resulting from a breach of this
warranty
● Holds harmless Visa from and against all Claims, liabilities, losses, and expenses arising from the
processing of any non-Visa transaction

ID# 0008060 Edition: Oct 2017 | Last Updated: Oct 2016

CR-60 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Core Rules
Visa Core Rules
Visa Core Rules and Visa Product and Service Rules

1.1.9.41 Visa Global Customer Assistance Services Program Indemnification

Without regard to, but not otherwise limiting or modifying the provisions of Section 1.1.9.4, “General
Liabilities and Indemnification Provisions”:

● Visa disclaims all warranties with respect to the Visa Global Customer Care Services and all Visa
Card services, including any Emergency Travel Services or supplemental services by Visa or its
contractors, both express and implied, including, but not limited to, any implied warranty of
merchantability and warranty of fitness for a particular purpose. 
● A Member indemnifies and holds Visa harmless against Claims or Liabilities arising for Visa in
connection with operating or establishing the Visa Global Customer Care Services or any of its
component services, including the activities of an Emergency Service Location. This obligation to
indemnify includes any error or omission in accepting a lost or stolen Card report or blocking the
Account Number of a Card reported lost or stolen on the Exception File. 
● A Member operating or establishing an Emergency Service Location is responsible for, and holds
Visa harmless against, Claims or Liabilities arising from negligent or willful acts or omissions in
performing Emergency Service Location.
● If an Issuer requests that Visa Global Customer Care Services provide services to a Cardholder in
addition to those specified in Section 4.1.14.9, “Visa Global Customer Assistance Services Program
Requirements,” the Issuer is responsible for and holds Visa harmless against all Claims or Liabilities
arising from that assistance.
● A participating Issuer is responsible for, and holds Visa and the applicable Emergency Service
Location harmless against, Claims or Liabilities arising from the Emergency Cash Service and the
Emergency Card Replacement Service with respect to the Issuer's Cards. The Member operating
the Emergency Service Location is not entitled to indemnification for its negligent or willful
wrongful acts or omissions.

ID# 0007737 Edition: Oct 2017 | Last Updated: Oct 2014

1.1.9.42 Liability for Distribution of Visa Prepaid Cards Outside the Country of
Issuance

A Visa Member that participates in the Distribution of Visa Prepaid Cards Outside the Country
of Issuance indemnifies and holds harmless Visa and its Members, directors, officers, employees
and agents from and against any and all Claims and Liabilities, damages, and expenses, including
reasonable attorney fees, arising from its issuance of and participation in the Distribution of Visa
Prepaid Cards Outside the Country of Issuance.

ID# 0026800 Edition: Oct 2017 | Last Updated: Oct 2014

14 October 2017 Visa Confidential CR-61

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Core Rules
Visa Core Rules
General

1.1.9.43 Indemnification Related to Screening for Original Credit Transactions

A Member that participates in Original Credit Transactions indemnifies and holds harmless Visa and
its Members from and against any and all Claims and Liabilities arising out of the Member's use of,
and reliance on, the watch list scoring service including, but not limited to, the Member’s use of, and
reliance on, the results of screening sender information against certain anti-money laundering, anti-
terrorist financing, and sanctions watch lists.

Visa makes no representations or warranties with respect to the watch list scoring service or the results
obtained thereof, and disclaims any and all liability in connection with the Member’s use of watch
list scoring service including, but not limited to, the Member’s use of, and reliance on, the results of
screening sender information against certain anti-money laundering, anti-terrorist financing, and
sanctions watch lists.

ID# 0026072 Edition: Oct 2017 | Last Updated: Oct 2016

1.1.9.44 Card Recovery Bulletin Service Indemnification

With respect to Claims or Liabilities for which Visa is not responsible under this section, Members
indemnify and hold Visa harmless as follows: 

● An Issuer indemnifies and holds Visa harmless against all Claims or Liabilities arising from claims of
its Cardholders resulting from the Card Recovery Bulletin service. 
● An Acquirer indemnifies and holds Visa harmless against all Claims or Liabilities arising from claims
of its Merchants resulting from the Card Recovery Bulletin service, other than those asserted by
Cardholders against Merchants.

ID# 0008927 Edition: Oct 2017 | Last Updated: Oct 2015

1.1.9.45 Indemnifications Related to National Card Recovery File – US Region

Visa indemnifies US Members for losses actually incurred arising from errors in the distribution of, or
failure to distribute, the National Card Recovery File.

With respect to Claims and Liabilities in connection with the National Card Recovery File for which Visa
is not responsible under this section, US Members indemnify and hold harmless Visa as follows:

● Each Issuer indemnifies and holds harmless Visa from and against all Claims and Liabilities asserted
by its Cardholders or third parties, other than Merchants or Sponsored Merchants, resulting from
the National Card Recovery File. 

CR-62 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Core Rules
Visa Core Rules
Visa Core Rules and Visa Product and Service Rules

● Each Acquirer indemnifies and holds harmless Visa from and against all Claims and Liabilities
asserted by its Merchants, the Sponsored Merchants of its Payment Facilitators, or its Payment
Facilitators (other than claims that are asserted against Merchants or Sponsored Merchants by
Cardholders) or third parties other than Cardholders, resulting from the National Card Recovery
File.

ID# 0007798 Edition: Oct 2017 | Last Updated: Oct 2014

1.1.9.46 Indemnifications Related to Visa Advanced ID Solutions – US Region

Advanced Resolution Services, Visa, the Advanced Resolution Services Consumer Office, Bankruptcy
Retrieval Services, Credit Bureaus, and, with regard to the Issuers' Clearinghouse Service, MasterCard
Worldwide and Lakeside Information Resources, are not liable for Claims and Liabilities incurred by
US Members, their Cardholders, applicants for Cards, applicants for or customers of non-Visa cards,
or other Visa or non-Visa products, caused by inaccuracies, errors, or delays in Visa Advanced ID
Solutions, or otherwise associated with Visa Advanced ID Solutions. This limitation does not apply
only with respect to Lakeside Information Resources or the Advanced Resolution Services Consumer
Office in the event of Claims and Liabilities caused by the willful misconduct of Lakeside Information
Resources, the Advanced Resolution Services Consumer Office, their officers, employees, agents, or
representatives. Advanced Resolution Services, Visa, the Advanced Resolution Services Consumer
Office, Bankruptcy Retrieval Services, Credit Bureaus, and, with regard to the Issuers' Clearinghouse
Service, MasterCard Worldwide and Lakeside Information Resources, are not liable for indirect, special,
incidental, or consequential damages incurred by US Members, Cardholders, applicants for Cards, or
applicants for or customers of non-Visa cards or other Visa or non-Visa products, in connection with
Visa Advanced ID Solutions.

A US Member submitting information to Visa Advanced ID Solutions indemnifies and holds harmless
Advanced Resolution Services and Visa against Claims and Liabilities arising from the accuracy or
quality of information submitted to Visa Advanced ID Solutions.

A US Member that obtains reports from Visa Advanced ID Solutions indemnifies and holds harmless
Advanced ID Solutions and Visa against Claims and Liabilities asserted by Cardholders or applicants
for Cards.

ID# 0007799 Edition: Oct 2017 | Last Updated: Oct 2014

14 October 2017 Visa Confidential CR-63

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Core Rules
Visa Core Rules
General

1.1.9.47 Indemnifications Related to Strategic Bankruptcy Solutions – US Region

Advanced Resolution Services, Visa, the Advanced Resolution Services Consumer Office, Bankruptcy
Retrieval Services, and Credit Bureaus are not liable for Claims and Liabilities incurred by US Members,
their Cardholders, applicants for Cards, or applicants for or customers of non-Visa cards or other Visa
or non-Visa products caused by inaccuracies, errors, or delays in Strategic Bankruptcy Solutions, or
otherwise associated with Strategic Bankruptcy Solutions. This limitation does not apply only with
respect to the Advanced Resolution Services Consumer Office in the event of Claims and Liabilities
caused by the willful misconduct of the Advanced Resolution Services Consumer Office, its officers,
employees, agents, or representatives. Advanced Resolution Services, Visa, the Advanced Resolution
Services Consumer Office, Bankruptcy Retrieval Services, and Credit Bureaus are not liable for indirect,
special, incidental, or consequential damages incurred by Members, Cardholders, applicants for
Cards, applicants for or customers of non-Visa cards or other Visa or non-Visa products, or others, in
connection with Strategic Bankruptcy Solutions or its use by the Member.

A US Member that obtains reports from Strategic Bankruptcy Solutions indemnifies and holds
harmless Advanced Resolution Services and Visa against Claims and Liabilities asserted by
Cardholders, applicants for Cards, applicants for or customers of non-Visa cards or other Visa or non-
Visa products, or others, in connection with Strategic Bankruptcy Solutions.

A US Member that obtains reports from Strategic Bankruptcy Solutions that contain Chapter 13
bankruptcy data must not pursue a claim against a US bankruptcy trustee in that trustee's individual
capacity arising from the Member's receipt of Chapter 13 bankruptcy data provided by that US
bankruptcy trustee. This provision does not, for example, prohibit a Member from pursuing a claim
against a debtor under US bankruptcy law in which the Member may be required to name the trustee
as a nominal defendant or from objecting in a non-litigation context to a trustee's implementation of
US bankruptcy law requirements.

ID# 0007802 Edition: Oct 2017 | Last Updated: Apr 2017

1.1.9.48 Indemnifications Related to Credit Reporting Improvement Service – US

Region

Visa, Integrated Solutions Concepts, Inc., its agents, consultants, contractors and subcontractors, and
other third parties it deems necessary to provide the Credit Reporting Improvement Service shall not
be responsible for any Claims or Liabilities incurred by US Members, their Agents, their Cardholders, or
applicants for Cards caused by inaccuracies or errors in the Credit Reporting Improvement Service or
otherwise associated with the Credit Reporting Improvement Service or its use by Members.

CR-64 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Core Rules
Visa Core Rules
Visa Core Rules and Visa Product and Service Rules

A US Member shall indemnify and hold harmless Visa, Integrated Solutions Concepts, Inc., and its
agents, consultants, contractors, and subcontractors, and other third parties it deems necessary to
provide the Credit Reporting Improvement Service against all Claims and Liabilities asserted by its
Cardholders or applicants for Cards or others, in connection with the Credit Reporting Improvement
Service or its use by the Member.

ID# 0007807 Edition: Oct 2017 | Last Updated: Oct 2014

1.1.9.49 Indemnifications Related to Terminated Merchant File – US Region

Visa is not liable for any Claims and Liabilities that are attributable to the Terminated Merchant File
and incurred by any of the following US entities: 

● Members or their Agents 

● Merchants of Members 
● Sponsored Merchants of Payment Facilitators
● Digital Wallet Operators
● Effective 14 October 2017
Marketplaces

A US Member adding or deleting a Merchant, Marketplace,1 Payment Facilitator, Sponsored Merchant,

or Digital Wallet Operator to or from the Terminated Merchant File indemnifies and holds harmless
Visa against all Claims and Liabilities arising from the erroneous addition or deletion of a Merchant,
Marketplace,1 Payment Facilitator, or Sponsored Merchant to or from the file or the failure to remove a
Merchant, Payment Facilitator, or Sponsored Merchant when required.

A US Member that queries the Terminated Merchant File indemnifies and holds harmless Visa against
all Claims and Liabilities arising from Merchants, Payment Facilitators, or Sponsored Merchants related
to the query to the file.
1
Effective 14 October 2017

ID# 0007808 Edition: Oct 2017 | Last Updated: Oct 2017

1.1.9.50 Indemnification Related to Arrest and Card Recovery

An Issuer requesting the arrest of a Card user or the recovery or retention of a Card indemnifies and
holds the VisaNet Processor, Acquirer, Merchant, and Sponsored Merchant harmless from and against
all Claims or Liabilities arising from that arrest, ensuing prosecution, or Card recovery or retention.
Indemnification applies unless caused by negligence or unauthorized acts of the VisaNet Processor,
Member, Merchant, or Sponsored Merchant or its officers, employees, or agents providing the service.

ID# 0007927 Edition: Oct 2017 | Last Updated: Oct 2014

14 October 2017 Visa Confidential CR-65

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Core Rules
Visa Core Rules
Licensing and Numerics Management

1.1.9.51 Issuer Liabilities Related to Lost or Stolen Card Reports

An Issuer is responsible for all Claims or Liabilities resulting from any error or omission in connection
with accepting a lost or stolen Card report or blocking the reported lost or stolen Card Account
Number on the Exception File.

ID# 0000704 Edition: Oct 2017 | Last Updated: Oct 2014

1.1.9.52 Liabilities Related to Unlawful or Wrongful Acts

Any action by a VisaNet Processor that is unlawful or wrongful or that constitutes an unlawful or
wrongful act under applicable law is considered unauthorized. However, for Claims or Liabilities, an
action that is unlawful or wrongful, solely because the arrested person unlawfully or fraudulently used
the Card, is not deemed an unauthorized act.

ID# 0008933 Edition: Oct 2017 | Last Updated: Oct 2014

1.2 Licensing and Numerics Management

1.2.1 Licensing – General Membership

1.2.1.1 Unauthorized Activity of Sponsored Member

A Sponsored Member must not engage in any activity that its Sponsor has not authorized.

ID# 0001084 Edition: Oct 2017 | Last Updated: Oct 2014

1.2.1.2 Limitation of Sponsor Liabilities – US Region

A US Sponsor may limit its liabilities for its Sponsored Members to those whose activities are
processed as specified in the Visa U.S.A. Inc. Certificate of Incorporation and Bylaws, Section 2.05(b).

ID# 0001081 Edition: Oct 2017 | Last Updated: Oct 2014

1.2.1.3 Prohibition of BIN Sale or Exchange

A BIN Licensee must not sell, rent, or exchange any BIN. In the event of a portfolio sale or merger, the
BIN Licensee is responsible for submitting a BIN Licensee Transfer Request.

ID# 0001238 Edition: Oct 2017 | Last Updated: Oct 2014

CR-66 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Core Rules
Visa Core Rules
Visa Core Rules and Visa Product and Service Rules

1.2.1.4 Jurisdiction

The jurisdiction of a Member is limited to its Country of Domicile (and that country's territories
and possessions) and any other country(ies) approved by Visa. This does not apply to certain Visa
Corporate Card or Visa Purchasing Card or government prepaid programs where Cards are distributed
to qualified recipients as specified in the Visa Rules.

The jurisdiction of a Member in the Europe Region is the Europe Region.

ID# 0029296 Edition: Oct 2017 | Last Updated: Oct 2016

1.2.1.5 Notification of Events or Conditions Affecting Membership

A Member must notify Visa immediately in writing upon occurrence of any event or condition that
materially impacts the Member's Visa Program. The notification must describe the event or condition,
unless such disclosure is prohibited by applicable laws or regulations.

A Member that becomes subject to any legal or regulatory action or order that materially impacts its
Visa Program must provide a copy of the notification of the action or order to Visa within 14 calendar
days of the effective date of the action or order. Such actions or orders may include administrative
action entered or issued by any court or governmental agency including, but not limited to, any of the
following:

● A memorandum of understanding
● Any condition imposed in writing by any agency
● An order to cease and desist
● A capital directive, and/or a prompt corrective action directive or any communication from the
agency
● Any administrative, civil or criminal order or other form of relief imposed by a court or by a
government agency having jurisdiction over the Member

ID# 0029298 Edition: Oct 2017 | Last Updated: Oct 2015

1.2.1.6 Terminated Member Liability

A terminated Member continues to be responsible for any financial or other obligations incurred as
a result of its membership before its termination date and will not be entitled to a refund of any fees
previously paid to Visa.

The terminated Member must comply with all of the following:

14 October 2017 Visa Confidential CR-67

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Core Rules
Visa Core Rules
Licensing and Numerics Management

● Not take any action that causes dilution of the Visa-Owned Marks or may cause a significant
number of the public to believe that the terminated Member's operations continue in any way to
be associated with the Visa-Owned Marks.
● Fulfill all Member obligations under the Charter Documents and the Visa Rules for Transactions
completed before the termination effective date or involving the use of an unexpired Card or
Cheque issued by the Member
● Immediately discontinue the use of and destroy all printed material and supplies bearing the Visa-
Owned Marks
● Assist Visa in making all necessary and appropriate changes in official records to indicate that the
terminated Member is no longer an authorized user of the Visa-Owned Marks
● Continue to comply with all confidentiality provisions as specified in the Visa Rules
● Immediately advise its Cardholders, Merchants, and Agents
● Cancel all Cardholder, Merchant, and Agent agreements no later than the termination effective
date
● Relinquish to Visa all of its rights and privileges as a Visa Member

In the US Region, an organization described in Section 2.01(g) of the Visa U.S.A. Inc. Certificate of
Incorporation and By-Laws must require its owners or members that are not Members to immediately
discontinue use of and destroy all printed materials and supplies bearing any Visa-Owned Mark.

ID# 0029299 Edition: Oct 2017 | Last Updated: Oct 2015

1.2.1.7 Group Member Requirements

A Group Member must not accept for membership or ownership an organization that is not eligible
for Visa membership as specified in the Visa Charter Documents.

ID# 0029300 Edition: Oct 2017 | Last Updated: Oct 2015

CR-68 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Core Rules
Visa Core Rules
Visa Core Rules and Visa Product and Service Rules

1.3 Use of Marks

1.3.1 Marks License

1.3.1.1 Visa Proprietary Rights to the Visa-Owned Marks and Visa Brand Name

Members acknowledge the proprietary rights of Visa and that unauthorized or inappropriate use of
the Visa-Owned Marks and Visa Brand Name may cause Visa irreparable damage or injury. Visa has
the full authority to enforce all Visa rules governing Members, Merchants, agents, and other entities
that use the Visa-Owned Marks and Visa Brand Name.

ID# 0007432 Edition: Oct 2017 | Last Updated: Oct 2014

1.3.1.2 Infringement Proceedings Regarding the Visa-Owned Marks

Unless Visa grants express consent, Visa reserves the sole right to initiate infringement proceedings or
other challenges involving any use of the Visa-Owned Marks.

ID# 0006462 Edition: Oct 2017 | Last Updated: Oct 2014

1.3.1.3 Denotation Requirements for Visa-Owned Marks

A Member must not use any denotation or legend of Marks registration or ownership in connection
with the Visa-Owned Marks, except as required or approved by Visa. Upon the Member's
written request, Visa will both:

● Advise whether a denotation or legend must be used in a specific country

● Provide the appropriate denotation or legend to be used with Visa-Owned Marks

ID# 0006464 Edition: Oct 2017 | Last Updated: Apr 2017

1.3.1.4 Prohibition against Using "Visa" in a Domain Name

A Member or its agent must not adopt, use, register, or attempt to register any domain name
containing "Visa" or any other Visa-Owned Mark in any domain name extension. A Member's
ownership of any domain name containing the Visa Brand Name or a Visa-Owned Mark must be
immediately transferred to Visa upon request, with the exception of domain name registrations
that comply with Section 1.3.1.5, “Permitted Uses of "Visa" Within a Domain Name.” Visa may, at its
discretion, license the domain name back to the Member.

14 October 2017 Visa Confidential CR-69

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Core Rules
Visa Core Rules
Use of Marks

The examples in Table 1-7, “Domain Names Members Are Not Permitted to Register,” are Visa domain
names that must be transferred to Visa:

Table 1-7: Domain Names Members Are Not Permitted to Register

Visa-Owned Domain Names Examples

Visa Visa.com
Visa.net
Visa.co.mx

Visa + Country or Country + Visa VisaSingapore.com

SouthAfricaVisa.co.za

Visa + Product Name or Product Name + Visa VisaClassic.net

ClassicVisa.net

Visa + Generic Descriptor or Generic Descriptor + Visa VisaGiftCard.biz

GiftCardVisa.info

ID# 0007448 Edition: Oct 2017 | Last Updated: Oct 2014

1.3.1.5 Permitted Uses of "Visa" Within a Domain Name

A Member may only register certain domain names that include "Visa" or any other Visa-Owned
Mark as per permitted combinations specified in Table 1-8, “Permitted Domain Name Examples.” The
Member must agree to use the domain name only to promote Visa products and services and must
not transfer the domain name to any third party.

If Visa determines that a domain name registration that contains any Visa-Owned Mark conflicts with
Visa rights or is detrimental to the Visa brand, Visa may ask for an assignment of the domain name
and the Member must immediately comply with the request.

Table 1-8: Permitted Domain Name Examples

Permitted Combinations Examples

Visa + Member Name VisaXYZBank.com

Member Name + Visa XYZBankVisa.net

Visa + Member's Product Name VisaXYZCard.com

Member's Product Name + Visa XYZCardVisa.info

Visa + Member's Program Name VisaXYZProgram.co.mx

Member's Program Name + Visa XYZProgramVisa.ca

ID# 0007449 Edition: Oct 2017 | Last Updated: Oct 2014

CR-70 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Core Rules
Visa Core Rules
Visa Core Rules and Visa Product and Service Rules

1.3.1.6 Copyright Notice for Copied Material

A Member must provide protection for the Visa-owned copyrights for copied Visa, Visa Electron, and
Plus Program materials by complying with Table 1-9, “Copyright Notice Requirements.”

Table 1-9: Copyright Notice Requirements

Copied Material with No Substantial Changes Copied Material with Substantial Changes

All Visa material that a Member copies and has not All copies of materials with the copyright notice
substantially changed, and that has the following specified in this table and that Visa or a Member
copyright notice, must retain this notice on all substantially changes must bear the following notice:
reproductions of all or a portion of the material: © YYYY*, YYYY** Visa. All Rights Reserved
© YYYY* Visa. All Rights Reserved *Year the original was published
*Year the original was published **Year Visa or Member last revised the material

ID# 0002453 Edition: Oct 2017 | Last Updated: Oct 2015

1.3.2 General Use of Marks

1.3.2.1 Visa Program Marks List

The Visa Program Marks include:

● Visa Flag Symbol

● Visa Brand Mark
● Visa Brand Name
● Visa wordmark
● Dove design
● Any other Mark that Visa adopts for use with the Visa Program

ID# 0006267 Edition: Oct 2017 | Last Updated: Oct 2015

1.3.2.2 Use and Protection of the Visa-Owned Marks

The Visa-Owned Marks must appear exactly as shown in the Visa Product Brand Standards.

A Member must cooperate with Visa to ensure protection of each of the Visa-Owned Marks and must
ensure that all use of the Visa-Owned Marks, as well as the nature and quality of all services rendered
under these Marks, complies with the Visa Rules.

14 October 2017 Visa Confidential CR-71

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Core Rules
Visa Core Rules
Use of Marks

If requested, a Member must supply Visa with samples of any materials produced by or for the
Member that bear a Visa-Owned Mark.

ID# 0003581 Edition: Oct 2017 | Last Updated: Oct 2016

1.3.2.3 Card Design Requirements

All Card designs must comply with the Visa Product Brand Standards.

ID# 0006160 Edition: Oct 2017 | Last Updated: Oct 2014

1.3.2.4 Restricted Use of the Visa-Owned Marks

A Member must use the Visa-Owned Marks, including associated elements, only for the following:

● To denote or promote a Visa Program or Visa products, offers, sponsorships, services, processing,
or acceptance
● To promote a Member's Visa Program

ID# 0006308 Edition: Oct 2017 | Last Updated: Oct 2014

1.3.2.5 Member Use of Country Name with the Visa-Owned Marks

A Member must not use the name of a country with the Visa Brand Name or any other Visa-Owned
Mark in its corporate name or other business name, unless Visa has granted exclusive jurisdiction to
the Member under the Visa International Certificate of Incorporation and By-Laws and has granted
express permission.

A country name may be used in a Member's corporate name in which the country name is an integral
part.

ID# 0007643 Edition: Oct 2017 | Last Updated: Oct 2016

1.3.2.6 Use of "Visa" in Group Member Corporate Identity

In a country with a single Group Member, the Group Member may use "Visa" as a part of its corporate
legal name and identity, as permitted in the Visa Rules.

In a country with multiple Group Members, a Group Member must not use "Visa" (including the Visa-
owned Marks) as part of its corporate legal name or identity. When multiple Group Members exist in
the same country, 12 months after the formation of a new Group Member, an existing Group Member
must not use the name "Visa" in its corporate name and identity.

ID# 0006274 Edition: Oct 2017 | Last Updated: Oct 2016

CR-72 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Core Rules
Visa Core Rules
Visa Core Rules and Visa Product and Service Rules

1.3.2.7 National Organization Use of Visa Name

In the AP Region, Canada Region, CEMEA Region, LAC Region, and US Region, a National Organization
established in compliance with Article XVI of the Visa International Certificate of Incorporation and By-
Laws may use "Visa" as part of its corporate legal name and identity, as provided in the Visa Rules.

In the Europe Region, a National Organization established in compliance with the Visa Europe
Membership Regulations must not use "Visa" or any of the Visa-Owned Marks as part of its corporate
legal name and identity, unless Visa had granted consent to do so before 1 October 2007.

ID# 0006276 Edition: Oct 2017 | Last Updated: Oct 2016

1.3.2.8 "Visa" as Part of Corporate Identity

A Member must obtain written approval from Visa to use the name "Visa" or any other Visa-Owned
Mark as part of its corporate name or identity. If permission is granted, the name or Mark must be
used:

● In the Member’s corporate name, with the country identifier. The name "Visa" must not be used
without the country identifier.
● In all media (for example, business cards, letterhead, press releases, websites), with a clear
indication of actual corporate identity, including full legal name
● In a contract or legal instrument with third parties. The Member must clearly state that it does not
have the authority to act (and is not acting) as an agent of, or represent, Visa or any affiliate of Visa.
● Solely for the promotion of Visa products and services

ID# 0007277 Edition: Oct 2017 | Last Updated: Oct 2016

1.3.2.9 Ownership of Visa-Owned Marks

A Member must not state or imply that it is the exclusive owner or provider of any Visa-Owned Mark,
Visa Card Product, or Visa Program, except as otherwise permitted in the Visa Rules.

ID# 0006503 Edition: Oct 2017 | Last Updated: Oct 2016

1.3.2.10 Visa Endorsement of Goods/Services

A Member must not use any of the Visa-Owned Marks to indicate that Visa endorses, is identified with,
or sponsors goods or services other than those of Visa.

ID# 0006555 Edition: Oct 2017 | Last Updated: Oct 2014

14 October 2017 Visa Confidential CR-73

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Core Rules
Visa Core Rules
Use of Marks

1.3.2.11 Use of Elements Similar to the Visa-Owned Marks

A Member or its agent must not use, adopt, register, or attempt to register a company name, product
name, or Mark that may be identical or confusingly similar to a Visa-Owned Mark, including, but not
limited to, any of the following:

● Names
● Trademarks
● Service Marks
● Trade Names
● Logos
● Words
● Symbols

If Visa determines that a Member's trademark is identical or confusingly similar to a Visa-Owned Mark,
the Member must immediately withdraw its trademark application or registration and discontinue use
of the Mark.

ID# 0006557 Edition: Oct 2017 | Last Updated: Oct 2014

1.3.2.12 Use of Visa-Owned Marks in Marketing Materials

In marketing collateral, a Member must not use:

● A Visa-Owned Mark in such a way that it could be mistaken for an actual Card and used in a
Transaction
● The Visa Brand Name in any classified advertising section, except to indicate the availability of Visa
Program services and other Card services.
● The Visa Brand Name on a check

ID# 0008273 Edition: Oct 2017 | Last Updated: Oct 2016

1.3.2.13 Card Reproduction Prohibition

A Member must not distribute or display a reproduction of a Card as an indication of acceptance of

Visa products at the Point-of-Transaction.

Only the Visa Brand Mark may be used to denote acceptance at the point of sale.

ID# 0006329 Edition: Oct 2017 | Last Updated: Oct 2014

CR-74 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Core Rules
Visa Core Rules
Visa Core Rules and Visa Product and Service Rules

1.3.2.14 Obscured/Defaced Visa-Owned Marks

No portion of a Visa-Owned Mark may be obscured, distorted, or defaced.

A Visa-Owned Mark that is a graphic design must not be used separately.

ID# 0003578 Edition: Oct 2017 | Last Updated: Oct 2014

1.3.3 Protecting the Visa Brand

1.3.3.1 Protecting the Visa Brand Reputation

No activities or materials may infringe, dilute, denigrate, or impair the goodwill and/or reputation of
the Visa brand or Visa-Owned Marks.

ID# 0007762 Edition: Oct 2017 | Last Updated: Oct 2014

1.3.3.2 Prohibition of Marks Infringement and Brand Denigration

A Member’s Visa Card Program, Visa Electron Program, Verified by Visa, or Visa TravelMoney Program
materials, including Global Co-branded Card and Affinity/Co-Branded Card materials or other Member
materials using any Mark(s) of the Visa Card Program, must not contain any matter that would tend
to infringe, dilute, degrade, or denigrate any of the Visa-Owned Marks, Visa products, Visa services, or
any Member or Merchant or impair the reputation or goodwill of Visa or the goodwill associated with
the Marks.

An Issuer that engages in Dual Payment Card Marketing must ensure that all communications and
marketing material relating to Marks, products, or services of a non-Visa general purpose payment
card network, as designated by Visa, are not positioned in conjunction with Visa-Owned Marks,
products, or services in a manner that dilutes or denigrates the Visa brand.

ID# 0025557 Edition: Oct 2017 | Last Updated: Oct 2014

14 October 2017 Visa Confidential CR-75

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Core Rules
Visa Core Rules
Use of Marks

1.3.3.3 Marks Use and Marketing Restrictions

A Member must not adopt any Mark, or market, either directly or indirectly, any Visa product or
service to consumers, Merchants, or other Members in a manner that has the likely effect of confusing,
misleading, defrauding, or deceiving such consumers, Merchants, or Members, either as to the
program, product, or service or the source, affiliation, sponsorship, or association of such program,
product, or service. Such prohibited acts include, without limitation, making direct or indirect,
false, confusing, or misleading statements or failing to disclose a material fact about the programs,
products, or services, or any aspect thereof, of a Member, Visa, another Member, a Merchant, or a
competitor.

ID# 0025558 Edition: Oct 2017 | Last Updated: Oct 2014

1.3.3.4 Brand Protection and Use of the Visa-Owned Marks

A Member must not use the Visa-Owned Marks:

● In any manner that may bring the Visa-Owned Marks or Visa Inc. or its affiliates into disrepute
● In relation to, or for the purchase or trade of, photographs, video imagery, computer-generated
images, cartoons, simulation, or any other media or activities including, but not limited to, any of
the following:
– Child pornography
– Bestiality
– Rape (or any other non-consensual sexual behavior)
– Non-consensual mutilation of a person or body part

A Member that does not comply with these requirements will be subject to non-compliance
assessments prescribed under the Global Brand Protection Program.

ID# 0007283 Edition: Oct 2017 | Last Updated: Oct 2016

1.3.3.5 Promotion of Visa Services

A Member must actively promote to its customers Visa services, products, and systems, consistent with
its membership category.

If the Member participates in another payment system, it must not intentionally provide inferior
service or otherwise discriminate against the Visa payment system.

ID# 0029301 Edition: Oct 2017 | Last Updated: Oct 2015

CR-76 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Core Rules
Visa Core Rules
Visa Core Rules and Visa Product and Service Rules

1.3.4 Marketing, Promotion, and Advertising Materials

1.3.4.1 Visa Review of Brand, Sponsorship, and Marketing Materials

A Member must obtain prior written approval from Visa for all of the following:

● Proposed designs for all form factors intended for use in Visa payments in a physical or digital
form.1,2 These must be submitted to Visa before production and each time the design is changed.
● Use of any Visa-Owned Mark in the Member’s sponsorship of any events, including a specific
sporting, musical, artistic, or other event.3 The Member must provide all advertising, promotions,
and public relations material for each country in which the sponsorship activity will occur.4 If a
Member plans sponsorship activities in an additional country at a later date, it must submit a new
request.
● Dual Payment Card Marketing5 (including all offers, solicitations, promotions, and communications
that include any Visa-Owned Marks or Visa-branded products), before production and distribution
● In the US Region, use of Limited Acceptance signage for any purpose other than those permitted
in the Visa Rules
● In the US Region, all marketing materials or other customer communications pertaining to any of
the core and optional services, as specified in the implementation materials available from Visa,
before production and distribution

A Member must submit brand or marketing-related materials containing a Visa-Owned Mark for
review if requested by Visa.

A Member must use each Visa-Owned Mark within the scope of the written approval from Visa. After
Notification from Visa, a Member must correct any improper use of any of any Visa-Owned Mark.

Visa review or approval of a Card design or brand or marketing-related materials does not:

● Replace the need for a Member to consult with its own legal counsel regarding the use of a Card
design or brand or marketing-related materials
● Offer legal protection from possible infringement or other types of actions
● Relieve the Member of its responsibility for accurate disclosure and compliance with legal and
regulatory requirements

14 October 2017 Visa Confidential CR-77

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Core Rules
Visa Core Rules
Use of Marks

In the US Region, a Member must not use the Visa-Owned Marks in connection with a Member's
promotion, offer, or solicitation of a Visa Card not defined as a US Covered Visa Debit Card, or the
maintenance of a US Cardholder relationship for a Visa Card not defined as a US Covered Visa Debit
Card, together with Marks that are associated with payment card products issued by the American
Express Company, Discover Financial Services, and their subsidiaries or affiliates (including, by way
of example and not limitation, "American Express," "Optima," "Discover," "Bravo," "Novus," and
"Membership Rewards") or together with Marks associated with any other payment card company
deemed competitive by the Board of Directors, if such Marks are owned or controlled by such
competitors.

In the US Region or a US Territory, a Member may use the Marks of the American Express Company,
MasterCard Worldwide (including Maestro), Discover Financial Services, or the subsidiaries or affiliates
of these entities or other entities deemed competitive by Visa in connection with a Member's
promotion, offer, or solicitation of a US Covered Visa Debit Card, or the maintenance of a Cardholder
relationship for a US Covered Visa Debit Card.
1
Visa will retain digital design art and may use it in Visa-sponsored or Visa-owned services in which an Issuer participates.
Visa may provide digital design art to a payment Token requestor to display enrolled Cards in a wallet application.
2
In the Europe Region, an Issuer must submit a completed Card Design Member Self-Certification Form for the appropriate
product.
3
Not applicable to the purchase of advertising not specifically tied to the sponsorship of these events.
4
In the Europe Region, 2 months before the anticipated release date of the materials
5
In the AP Region, Dual Payment Card Marketing is not allowed for Visa Infinite Business Cards and Visa Ultra High Net
Worth Cards.

ID# 0027788 Edition: Oct 2017 | Last Updated: Oct 2016

1.3.4.2 Member Identification

A Member must identify itself by city1 and principal name, and may substitute a local Branch name and
city, if desired, on all supplies, materials (including broadcast), and oral or written solicitations sent to
current or prospective Cardholders or Merchants. A Member must not state or imply in these materials
that any other Member's Cards or Merchant materials are being replaced, are invalid, or should be
destroyed. A Member must not state or imply that Visa provided or endorsed the materials unless Visa
designed them for Member use.
1
This does not apply to a Europe Member.

ID# 0006311 Edition: Oct 2017 | Last Updated: Oct 2016

1.3.4.3 Merchant Use of the Visa-Owned Marks in Promotions and Advertising

A Member must not allow a Merchant or other entity to use a Visa-Owned Mark for promotional or
advertising purposes in any media, unless:

CR-78 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Core Rules
Visa Core Rules
Visa Core Rules and Visa Product and Service Rules

● The Visa Rules permit its use

● The Member distributes the material containing the Visa-Owned Mark
● In the US Region, the Member's name and city appear on the material containing the Visa-Owned
Mark, as applicable

ID# 0008277 Edition: Oct 2017 | Last Updated: Oct 2014

1.3.4.4 Use of Competitive Marks with the Visa-Owned Marks

A Member may use certain Visa Program Marks on items other than Cards or for sponsorship activities
with the Marks of the following or its subsidiaries or affiliates:

● American Express Company

● Discover Financial Services
● MasterCard Worldwide
● Any other entity Visa deems competitive

The overall appearance of this use must unmistakably convey the idea that the Visa-Owned Mark,
when used on items other than Cards or for sponsorship activities, clearly identifies a product or
service that is separate and distinct from any product or service of the entities listed above.

In the Europe Region, an Issuer that issues Cards within the European Economic Area may, with the
agreement of Visa, use non-Visa-Owned Marks on a Card, including competitive Marks, alongside a
Visa-Owned Mark.

In the US Region, a Member must not use the Marks of the American Express Company, MasterCard
Worldwide (including Maestro), Discover Financial Services, or the subsidiaries or affiliates of these
entities on Visa Cards not defined as US Covered Visa Debit Cards, except that:

● A wordmark may be used to denote ATM sharing only if it appears on the back of a Visa Card, as
specified in Section 3.2.3.3, “Use of Other Marks – US Region and US Territories.”
● The PULSE Mark may appear on the back of a Visa Check Card or a Visa Debit Card if the Issuer
processes Non-Visa Debit Transactions.

In the US Region, a Member may use the Visa Program Marks in conjunction with the Marks of these
entities on items and materials other than Visa Cards provided that the overall appearance resulting
from such use unmistakably conveys the idea that the Marks associated with Visa identify a product
or service separate and distinct from any product or service of the American Express Company,
MasterCard Worldwide (including Maestro), Discover Financial Services, or their subsidiaries or
affiliates.

14 October 2017 Visa Confidential CR-79

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Core Rules
Visa Core Rules
Use of Marks

In the US Region or a US Territory, a Member may use the Marks of the American Express Company,
MasterCard Worldwide (including Maestro), Discover Financial Services, or the subsidiaries or affiliates
of these entities, or other entities deemed competitive by Visa, on US Covered Visa Debit Cards,
as specified in the Visa Product Brand Standards, provided that the overall appearance resulting
from such use unmistakably conveys the idea that the Marks associated with Visa identify a product
or service separate and distinct from any product or service of the American Express Company,
MasterCard Worldwide (including Maestro), Discover Financial Services, or their subsidiaries or
affiliates.

ID# 0006327 Edition: Oct 2017 | Last Updated: Oct 2016

1.3.4.5 Visa Brand Mark on Cards

All Visa Cards and Visa Electron Cards must bear the Visa Brand Mark or Visa Brand Mark with the
Electron Identifier on the front of the Card.

ID# 0003607 Edition: Oct 2017 | Last Updated: Oct 2014

1.3.4.6 Restricted Use of Other Marks

A Member must not use a Mark other than the Visa Brand Mark or Visa Brand Mark with the Electron
Identifier on a Card to indicate Card acceptance at a Merchant Outlet outside the country of Card
issuance.1

A Mark owned by an individual Merchant or a group of Merchants that operate under a common
trade name may appear on a Card as part of an Affinity/Co-Brand Program approved by Visa. If
this Mark is different than the one used as an identifier of payment services at other Merchant Outlets
the Mark is not considered to indicate payment acceptance.

A Member may use non-Visa-owned brand Marks to indicate acceptance at Merchant Outlets
solely within the country of Card issuance only if these non-Visa-owned brand Marks are clearly less
prominent than the Visa Brand Mark or Visa Brand Mark with the Electron Identifier.2,3

Except for the Account Number, a Visa Card must not bear any number or device, whether embossed,
printed, etched, encoded, or otherwise affixed, that is used for international payment purposes. This
does not apply to a Card issued inside the European Economic Area (EEA) that bears another number,
payment application, payment device, or payment scheme to initiate a transaction at a Merchant
Outlet inside the EEA. In the Europe Region, an Issuer must notify Visa of its intention to issue such a
Card.

A Member must not use the Marks of a non-Visa general purpose payment card network on a Visa
Card without prior written consent from Visa.3

CR-80 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Core Rules
Visa Core Rules
Visa Core Rules and Visa Product and Service Rules

A Member may use the Visa Program Marks in conjunction with the Marks of these entities on items
and materials other than Visa Cards provided that the overall appearance resulting from such use
unmistakably conveys the idea that the Marks associated with Visa identify a product or service
separate and distinct from any product or service of any non-Visa general purpose payment card
network.
1
In the Europe Region, this does not apply to a Member located in the European Economic Area (EEA), which may use a non-
Visa-owned Mark that is as prominent as the Visa Brand Mark to indicate acceptance within the EEA.
2
This does not apply in the Canada Region to Cards bearing the Mark of the Interac Association.
3
This does not apply in the US Region and US Territories to US Covered Visa Debit Cards.

ID# 0006326 Edition: Oct 2017 | Last Updated: Oct 2016

1.3.4.7 Prohibited Use of Competitive Trade Name or Mark

The following must not appear on any part of a Visa Card:

● Any Trade Name or Mark that identifies or is associated with any entity, or its subsidiaries or
affiliates, deemed competitive by Visa,1,2 including:
– American Express Company
– Discover Financial Services3
– MasterCard Worldwide (including Maestro)4
● Any Trade Name or Mark that is confusingly similar to any other Visa-Owned Mark
1
This does not apply in the US Region and US Territories for US Covered Visa Debit Cards.
2
This does not apply in the Europe Region to Cards issued within the European Economic Area.
3
This does not apply in the US Region for Visa Cards bearing the Pulse Mark and Cards bearing the Plus Symbol.
4
This does not apply in the LAC Region and US Region to certain Visa Cards bearing the Cirrus Wordmark.

ID# 0008458 Edition: Oct 2017 | Last Updated: Oct 2016

14 October 2017 Visa Confidential CR-81

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Core Rules
Visa Core Rules
Issuance

1.4 Issuance

1.4.1 Issuance Conditions

1.4.1.1 Offer/Issuance Conditions

A Member must not condition the offer or issuance of any payment card product bearing the
Visa Program Marks or the maintenance of a Visa Cardholder relationship upon the possession or
acceptance of a product bearing the Marks of the American Express Company, MasterCard Worldwide,
Discover Financial Services, Diner's Club, JCB, or any other non-Visa general purpose payment card
network, as designated by Visa, without the prior written consent of Visa.

In the US Region or in a US Territory, a Member may condition the offer or issuance of a US Covered
Visa Debit Card, or the maintenance of a Cardholder relationship for a US Covered Visa Debit Card,
upon the possession or acceptance of a product bearing the Marks of the American Express Company,
MasterCard Worldwide, Discover Financial Services, Diner’s Club, JCB, or any other non-Visa general
purpose payment card network, as specified in the Visa Product Brand Standards.

ID# 0025568 Edition: Oct 2017 | Last Updated: Oct 2016

1.4.1.2 General Member Card Program Requirements – Canada Region

A Visa Canada General Member must:

● Operate its own Card program

● Issue Cards in its own legal name or in a Trade Name or Mark owned by the Member and
approved by Visa, bearing the Visa-Owned Marks, to eligible Cardholders

ID# 0004091 Edition: Oct 2017 | Last Updated: Oct 2014

1.4.1.3 Issuer Jurisdiction

An Issuer must not solicit or issue Cards outside the Issuer's Country of Domicile (and that country's
territories and possessions). This does not apply to the following: 

● The Issuer solicits or issues Cards through its applicable Visa-licensed foreign Branch1.
● The Issuer participates in Centralized Card Issuance as specified in Section 4.12.1, “Commercial
Card Issuance Requirements.”
● The Issuer participates in Distribution of Visa Prepaid Cards outside the Country of Issuance as
specified in Section 4.11.4, “Prepaid – Cross-Border Remittance.” 

CR-82 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Core Rules
Visa Core Rules
Visa Core Rules and Visa Product and Service Rules

● The Issuer issues Visa Prepaid Remittance Cards as specified in Section 4.11.4, “Prepaid – Cross-
Border Remittance.” 
● In the AP Region, CEMEA Region, and LAC Region, the Issuer participates in intraregional cross-
border issuance of Visa TravelMoney Cards with POS and ATM functionality, as specified in Section
4.11.3.2, “Visa TravelMoney Cross-Border Issuance – AP, CEMEA, and LAC Regions.”

The jurisdiction of a Member in the Europe Region is the Europe Region.

1
A Branch of a Visa Member located outside its Country of Domicile.

ID# 0029302 Edition: Oct 2017 | Last Updated: Oct 2017

1.4.2 Account Numbers

1.4.2.1 BIN and Account Numbers

BIN and Account Number structures embossed, encoded, or printed on a Visa Card and Visa Electron
Card must comply with all of the following specifications:

● 16-digits1
● 4-4-4-4 grouping (for example, 4000-0012-3456-7899)
● First 6 digits same as BIN
● Modulus Ten check-digit
1
This does not apply in the LAC Region to Visa Electron Cards that display partial Account Numbers.

ID# 0003196 Edition: Oct 2017 | Last Updated: Oct 2014

1.4.3 Notification and Disclosure

1.4.3.1 Notification of Card Use Restrictions

An Issuer must include language in its Cardholder agreement that a Card must not be used for any
unlawful purpose, including the purchase of goods or services prohibited by applicable laws or
regulations.

ID# 0000386 Edition: Oct 2017 | Last Updated: Oct 2014

14 October 2017 Visa Confidential CR-83

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Core Rules
Visa Core Rules
Issuance

1.4.3.2 International Transaction or Currency Conversion Fee Disclosure

An Issuer must provide a complete written disclosure of any fees that may be charged to a Cardholder
for an International Transaction or when Currency Conversion occurs and must include the exchange
rate between the Transaction Currency and the Billing Currency as either of the following:

● A rate selected by Visa from the range of rates available in wholesale currency markets for the
applicable Processing Date, which rate may vary from the rate Visa receives1
● The rate mandated by a government or governing body in effect for the applicable Processing
Date1

When Currency Conversion occurs, the Visa rate may be adjusted by the application of an Optional
Issuer Fee as determined by the Issuer or via any Issuer self-determined markup outside of VisaNet.

An Issuer may choose the method by which it notifies the Cardholder. This may include one or more of
the following, which may include electronic forms of communication:

● Original Cardholder application agreement

● Terms and conditions
● Billing statement
● Any other agreement between the Cardholder and the Issuer
1
This does not apply in the Canada Region, where Issuers must disclose the fact that the Currency Conversion rate is
provided by Visa, and then marked up accordingly by the Issuer if it chooses to add such a markup.

ID# 0000387 Edition: Oct 2017 | Last Updated: Apr 2017

1.4.3.3 Required Data on Cardholder Billing Statement

An Issuer must include on the Cardholder billing statement all of the following:

● The data transmitted in the Clearing Record that both:

– Identifies one of the following, as applicable:
▪ The Merchant
▪ The Sponsored Merchant and its Payment Facilitator
▪ The Staged Digital Wallet Operator and retailer
– Enables the Cardholder to contact the Merchant1
● The Issuer name, in a prominent position
● In the Europe Region (United Kingdom), the Airline Ticket Identifier, where it has been provided in
the Merchant name field of the Clearing Record

CR-84 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Core Rules
Visa Core Rules
Visa Core Rules and Visa Product and Service Rules

1
In the Europe Region, the Clearing Record for an Intraregional Recurring Transaction must contain either an Electronic
Commerce Merchant's website address in the Merchant name field or, for all other Merchants, an internationally accessible
telephone number in the Merchant city field.

ID# 0004080 Edition: Oct 2017 | Last Updated: Oct 2017

1.4.3.4 Cardholder Signature on Card

When an Issuer issues or reissues a Card, the Issuer must:

● Advise the Cardholder to immediately sign the signature panel on the Card
● Indicate that the Card must be signed in order to be valid

ID# 0025977 Edition: Oct 2017 | Last Updated: Oct 2014

1.4.3.5 Disclosure of Visa Transaction Information – US Region

In the US Region, an Issuer may only disclose Visa Transaction Information to third parties approved by
Visa and for the sole purpose of:

● Supporting a loyalty program

● Providing fraud control services

This does not apply to a Visa Commercial Card Issuer.

ID# 0003555 Edition: Oct 2017 | Last Updated: Oct 2015

1.4.4 Issuer Operational Standards

1.4.4.1 PIN Issuance

An Issuer must make a PIN available to each Cardholder for use with a Card, except as approved
otherwise for either a:

● Non-Reloadable Card
● Visa Prepaid Card where cash access is restricted

ID# 0004019 Edition: Oct 2017 | Last Updated: Oct 2014

1.4.4.2 PIN Issuance Requirements

An Issuer must:

14 October 2017 Visa Confidential CR-85

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Core Rules
Visa Core Rules
Issuance

● Notify its Cardholders of PIN availability and that they may either select their own PIN or request
that a PIN be issued. In the Europe Region, an  Issuer will be subject to a non-compliance
assessment if it does not issue PINs to at least 75% of its Cardholders, or, if it did not issue a PIN,
notify those Cardholders that they may select their own PINs or request that a PIN be issued.
● Successfully complete certification testing to demonstrate its capability to perform PIN Verification,
or designate Visa to perform this function
● Ensure the security of the PIN
● Convert to a secure PIN block format
● Select Stand-In Processing Issuer options pertaining to a Transaction for which a PIN is used. In the
Europe Region, an Issuer must communicate these options to Visa.
● In the US Region, notify its Cardholders of the availability of the Visa ATM Network. An Issuer must
provide the notification annually to all active Cardholders of all of the following:
– Visa Check Card
– Visa Signature
– Visa Signature Preferred

ID# 0004571 Edition: Oct 2017 | Last Updated: Oct 2016

1.4.4.3 Issuer Responsibility for Stand-In Processing Authorizations

An Issuer is responsible for a Transaction authorized by Stand-In Processing.

ID# 0004386 Edition: Oct 2017 | Last Updated: Oct 2014

1.4.4.4 Issuer Credit Transaction Posting

An Issuer must post a Credit Transaction Receipt to a Cardholder's account:

● Within 5 calendar days from the Settlement date

● In the US Region:
– For Visa Credit Cards, within 3 business days from the Settlement date
– For Visa Check Cards, within 1 business day of Settlement, unless circumstances or account
history warrant a delay
– For Visa Prepaid Cards, within 1 business day of Settlement, unless circumstances or account
history warrant a delay

ID# 0025743 Edition: Oct 2017 | Last Updated: Oct 2016

CR-86 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Core Rules
Visa Core Rules
Visa Core Rules and Visa Product and Service Rules

1.4.4.5 VisaNet Issuer Billing Currency Selection Requirements

An Issuer must ensure that the Billing Currency designated in VisaNet, is the same currency in which
the Cardholder is debited1 for Transactions, or in which the Issuer bills and receives payment for
Cardholder Transactions.

If an Issuer offers multiple currencies for billing and/or payment, the default billing currency must be
the national currency.2
1
The Billing Currency designated in VisaNet must match the currency of the underlying account or source of funds.
2
This does not apply to Visa prepaid TravelMoney cards or Centralized Card Issuance, as specified in Section 4.12.1,
“Commercial Card Issuance Requirements.”

ID# 0029503 Edition: Oct 2017 | Last Updated: Oct 2017

1.4.4.6 Cardholder Account Currency

Effective 14 October 2017

Any non-fiat currency funds must be converted to a fiat currency before deposit into a
Cardholder account linked to a Visa Prepaid Card or Visa Debit Card.1 Conversion of non-fiat
currency funds must be carried out in accordance with applicable laws in the country of
issuance.

The Issuer must receive Visa approval before implementing a Visa Program linked to a
Cardholder account that accepts deposited funds that were previously converted from a non-fiat
currency.

An Issuer must not claim that a Visa product is directly linked to or funded by an account
containing a non-fiat currency.
1
An account linked to a Visa Credit Card must not be funded via such a conversion or by a non-fiat currency.

ID# 0030097 Edition: Oct 2017 | Last Updated: New

1.4.5 Notification to Visa of Loss or Theft

1.4.5.1 Notification of Loss or Theft of Visa Products

An Issuer must immediately notify Visa of the suspected or confirmed loss or theft of any Visa Product.

The notification must include all of the following information, if available:

● Issuer name

14 October 2017 Visa Confidential CR-87

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Core Rules
Visa Core Rules
Issuance

● Name and address of a Visa–approved vendor that provides Card manufacturing, personalization,
or fulfillment services (if applicable)
● Name and address of Third Party Agent (if applicable)
● Number of missing Visa Products
● Batch number
● Pertinent details regarding the loss and ensuing investigation
● Name and address of Issuer contact
● Name and telephone number of person reporting the loss or theft

ID# 0009012 Edition: Oct 2017 | Last Updated: Oct 2015

1.4.6 Zero Liability

1.4.6.1 Zero Liability

An Issuer must limit a Cardholder’s liability to zero upon notification from the Cardholder of an
unauthorized Visa Transaction.

The limitation of liability does not apply to the following:

● Visa Corporate Card Transactions

● Visa Purchasing Card Transactions
● Anonymous Visa Prepaid Card Transactions

The Issuer may increase the amount of the Cardholder's liability for unauthorized Visa Transactions if
the Issuer reasonably determines, based on substantial evidence, that the Cardholder was fraudulent
or negligent in the handling of the account or the Card.

The Issuer must communicate any restrictions to its Cardholders.

In the Europe Region, an Issuer must limit a Cardholder's liability to zero upon notification from that
Cardholder of an unauthorized Transaction.

The limitation of liability does not apply to the following:

● Visa Corporate Card Transactions

● Visa Purchasing Card Transactions
● Anonymous Visa Prepaid Card Transactions

The Issuer may increase the amount of the Cardholder's liability for unauthorized Visa Transactions if
the Issuer reasonably determines, based on substantial evidence, that either or both:

CR-88 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Core Rules
Visa Core Rules
Visa Core Rules and Visa Product and Service Rules

● The Cardholder has acted fraudulently or negligently in the handling of the account or the Card.
● The Cardholder is proven to have participated in the Transaction.

The Issuer must communicate any restrictions to its Cardholders.

ID# 0029460 Edition: Oct 2017 | Last Updated: Oct 2017

1.5 Acceptance

1.5.1 General Acquirer Requirements

1.5.1.1 Acquirer Jurisdiction and Restriction of Cross-Border Acquiring

An Acquirer must accept and submit Transactions into Interchange only from Merchants,
Marketplaces,1 Payment Facilitators, Sponsored Merchants, and Staged Digital Wallet Operators within
that Acquirer's jurisdiction.

An Acquirer must accept Transactions only from a Merchant Outlet within the Acquirer's Country of
Domicile (and that country's territories and possessions) unless any of the following:

● The Acquirer is licensed by Visa to accept Transactions from a Merchant Outlet in another country.
In the Europe Region, a Transaction must be deposited in the Transaction Country.
● The Merchant is an Airline2 or an on-board service provider contracted by the Airline3 and the
Acquirer maintains the relationship in accordance with the provisions of the International Airline
Program.4
● The Merchant Outlet is, or is located in or on the premises of, a military base, embassy, or
consulate or international governmental organization (for example: the United Nations) on foreign
territory.3
● The Acquirer accepts Transactions from a Merchant Outlet through its Visa-licensed foreign
Branch.5
● Visa has provided written permission for the Acquirer to participate in the Multinational Merchant
Acceptance Program in the Merchant Outlet country.
● In the Europe Region, an Acquirer has passported its license in line with EU passporting
regulations.

A Payment Facilitator must not contract with a Sponsored Merchant that is outside the country in
which the Payment Facilitator and its Acquirer are located. In the Europe Region, a Payment Facilitator
located in a Europe Region country may contract with a Sponsored Merchant located in another
Europe Region country only if both the Payment Facilitator and its Acquirer have appropriate business
licenses for that country.

14 October 2017 Visa Confidential CR-89

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Core Rules
Visa Core Rules
Acceptance

In the Canada Region and US Region, an Acquirer may cross-border acquire Electronic Commerce
Transactions and Mail/Phone Order Transactions only as follows:

Table 1-10: Permitted Cross-Border Acquiring

Acquirer Region Merchant Region Cardholder Region Currency Used in
Advertising and
Transaction Processing

Canada US Canada CAD

US Canada US USD

A Principal-Type Member, Associate-Type Member, or Group Member may accept Transactions from
a Merchant Outlet in another country if there is no Member or foreign Branch5 that is able or willing,
because of legal, financial, infrastructural, or operational restrictions (including inability to comply with
the Visa International Certificate of Incorporation and By-Laws or the Visa Rules) to enter into Merchant
Agreements with Merchants within that country. If subsequently a Member having its principal place of
business in that country implements an active Visa Program, the Member must cease activities within
that country and transfer existing cross-border Merchant contracts to the new Acquirer within the time
period specified by Visa.

Visa may determine the country of a Merchant Outlet and an Acquirer’s ability to contract with it
based on an evaluation of the Merchant’s business structure and any other information. A decision by
Visa is final.

With prior approval from Visa, a Member may make Manual Cash Disbursements outside its Country
of Domicile only if the Manual Cash Disbursement occurs at a Branch that accepts demand deposits.
1
Effective 14 October 2017
2
For the purchase of travel or lodging at a travel agency, the Transaction Country is the country in which the travel agency is
located.
3
Such a Merchant may contract with an Acquirer that is licensed in the Merchant's home country, the Merchant Outlet
Country, or both.
4
The Acquirer must pay the domestic Interchange Reimbursement Fee when entering a domestic Airline Transaction Receipt
into international Settlement.
5
Member Branch located outside the Member's Country of Domicile

ID# 0008552 Edition: Oct 2017 | Last Updated: Oct 2017

1.5.1.2 Assignment of Merchant Outlet Location

An Acquirer must assign the correct location of its Merchant's Merchant Outlet. An Acquirer must
not misrepresent or alter, or allow its Merchant or agent to misrepresent or alter, a Merchant Outlet
location.

For a Card-Present Environment Transaction, the Acquirer must assign the following as the Merchant
Outlet location:

CR-90 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Core Rules
Visa Core Rules
Visa Core Rules and Visa Product and Service Rules

Table 1-11: Allowed Merchant Outlet Locations for Card-Present Transactions

Transaction Merchant Outlet location for that Transaction must
be:

Transaction at a Merchant Outlet in a fixed location Location at which the Transaction is completed

In-Transit Transaction One of the following:

● The location where the journey originated
● An interim or the final destination
● The location of the Merchant's Principal Place of
Business

Transaction at a Merchant Outlet not in a fixed Either:

location1 ● The location at which the Transaction is
completed
● The location of the Merchant's Principal Place of
Business

For a Card-Absent Environment Transaction, the Acquirer must assign the country of the Merchant's
Principal Place of Business2 as the Merchant Outlet location. The Acquirer may assign additional
Merchant Outlet locations if the Transaction is one of the following:

Table 1-12: Allowed Additional Merchant Outlet Locations for Card-Absent Transactions
Transaction Additional Merchant Outlet location may be:

Transaction at an Airline,2 passenger railway The country from which the first leg of the
Merchant,2 Cruise Line,2 or other travel Merchant2 purchased travel originates

Transaction at a Lodging Merchant2 The country in which the Cardholder's stay occurs

Transaction at a Vehicle Rental Merchant,2 taxi The country in which the Cardholder rents the car or
Merchant, or ride service Merchant the journey originates

Transaction at any other Merchant The country in which all of the following occur,3
as specified in the Visa Merchant Data Standards
Manual:4
● The Merchant has a permanent location at which
the Merchant’s employees or agents conduct the
business activity directly related to the provision
to the Cardholder of the goods or services
purchased in the specific Transaction.
● The Merchant assesses sales taxes on the
Transaction activity.

14 October 2017 Visa Confidential CR-91

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Core Rules
Visa Core Rules
Acceptance

Transaction Additional Merchant Outlet location may be:

● The location is the legal jurisdiction, for the

Transaction, that governs the contractual
relationship between the Merchant and the
Cardholder as the purchaser of the goods or
services.

If Visa disputes a Merchant Outlet location assigned by an Acquirer, the correct location of the
Merchant Outlet may be determined by Visa in its sole discretion.
1
A location (or locations) at which a Merchant completes Transactions and is not the fixed or permanent premises of the
Merchant. This does not apply to a mobile Acceptance Device within a fixed Merchant Outlet.
2
For the purchase of travel or lodging at a travel agency, the Merchant Outlet location must be the country in which the
travel agency is located.
3
In the Europe Region, an exception applies to Merchant Outlet locations within the European Economic Area.
4
If a Card-Absent Merchant (except a travel/lodging Merchant) qualifies for one or more additional Merchant Outlet
locations, the Acquirer may assign the location for a Transaction only as the location where the underlying business
activity occurs for the specific Transaction (either the Principal Place of Business or a qualifying additional Merchant Outlet
location).

ID# 0029455 Edition: Oct 2017 | Last Updated: Oct 2017

1.5.1.3 Merchant Qualification Standards

Before entering into a Merchant Agreement, an Acquirer or a Payment Facilitator must ensure that the
prospective Merchant is all of the following:

● Financially responsible
● Not engaged in any activity that could cause harm to the Visa system or the Visa brand
● Operating within an allowed jurisdiction
● Not misrepresenting its Merchant Outlet location or locations

The Acquirer or Payment Facilitator must also determine that there is no significant derogatory
background information about any of the Merchant's principals.

ID# 0008478 Edition: Oct 2017 | Last Updated: Apr 2017

1.5.1.4 Submission of Illegal Transactions

An Acquirer must not knowingly accept from a Merchant for submission into the Visa payment system
any Transaction that is illegal or that the Acquirer or Merchant should have known was illegal.

ID# 0028040 Edition: Oct 2017 | Last Updated: Oct 2014

CR-92 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Core Rules
Visa Core Rules
Visa Core Rules and Visa Product and Service Rules

1.5.1.5 Acquirer Use of Digital Certificates

An Acquirer that issues Digital Certificates to its Merchants or Payment Facilitators to enable them to
access Visa-owned system components must use only Digital Certificates associated with Visa.

ID# 0004617 Edition: Oct 2017 | Last Updated: Oct 2014

1.5.1.6 Security of Account Numbers and Payment Account References

An Acquirer must ensure all of the following:

● That the Account Number associated with a payment Token in a Transaction is not disclosed to the
Merchant
● Effective 15 October 2016 for the AP Region, Canada Region, CEMEA Region, LAC Region, and
US Region
Effective 1 June 2017 for the Europe Region 
– That a Payment Account Reference (PAR) is not stored with its associated full Account
Number(s) or payment Token(s)
– That a Transaction is not initiated with a PAR
– That a PAR is used only for the following:
▪ Providing or managing customer service
▪ Performing fraud and risk control activities
▪ Supporting value-added services in which the Cardholder has opted to participate
▪ Aiding compliance with applicable laws or regulations

ID# 0029276 Edition: Oct 2017 | Last Updated: Oct 2017

1.5.1.7 Authorization Rejection Based on Internal Tables

Effective through 13 October 2017

 In the AP Region, Canada Region, CEMEA Region, LAC Region, and US Region, an Acquirer must
not selectively reject or decline Authorization Requests based on an internally developed table of
BINs or Account Numbers. This prohibition includes, but is not limited to, tables developed using
the electronic or online versions of the Visa Interchange Directory.

In the Europe Region, an Acquirer must not develop tables of BINs or Account Numbers using the
electronic or online versions of the Visa Interchange Directory.

14 October 2017 Visa Confidential CR-93

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Core Rules
Visa Core Rules
Acceptance

In the US Region, this prohibition does not include Authorization Requests originating from
a Limited Acceptance Merchant for Account Numbers that contain a BIN not accepted by the
Merchant.

Effective 14 October 2017

In the AP Region, Canada Region, CEMEA Region, LAC Region, and US Region, an Acquirer must

not selectively reject or decline Authorization Requests based on an internally developed table
of BINs or Account Numbers. This prohibition includes tables developed using the electronic or
online version of the Client Directory.

In the Europe Region, an Acquirer must not develop tables of BINs or Account Numbers using the
electronic or online version of the Client Directory.

In the US Region, this prohibition does not include Authorization Requests originating from
a Limited Acceptance Merchant for Account Numbers that contain a BIN not accepted by the
Merchant.

ID# 0008817 Edition: Oct 2017 | Last Updated: Apr 2017

1.5.1.8 Acquirer Rights to Provide Merchant Information

An Acquirer, a Marketplace,1 a Payment Facilitator, or a Digital Wallet Operator must ensure that it
has all necessary and appropriate rights under applicable laws or regulations, privacy policies, or
agreements to provide Merchant or retailer1 information to Visa.
1
Effective 14 October 2017

ID# 0026459 Edition: Oct 2017 | Last Updated: Oct 2017

1.5.1.9 Termination of Merchant Agreement

After verifying that Visa has prohibited a Merchant, Sponsored Merchant, or Payment Facilitator from
participating in the Visa or Visa Electron Program, an Acquirer must terminate the Merchant
Agreement or Payment Facilitator Agreement no later than the date specified by Visa.

If the Acquirer does not terminate the Merchant Agreement or Payment Facilitator Agreement by the
specified date, Visa may assess the Acquirer a non-compliance assessment.

An Acquirer or Payment Facilitator that enters into a Merchant Agreement with a Merchant, Sponsored
Merchant, or known principals of a Merchant or Sponsored Merchant that Visa has prohibited from
participating in the Visa Program or Visa Electron Program may be assessed a non-compliance
assessment.

ID# 0008241 Edition: Oct 2017 | Last Updated: Oct 2015

CR-94 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Core Rules
Visa Core Rules
Visa Core Rules and Visa Product and Service Rules

1.5.2 Merchant Agreements

1.5.2.1 Merchant Agreement Requirements

An Acquirer must have a Merchant Agreement with each of its Merchants to accept Visa Cards and, if
applicable, Visa Electron Cards. A Payment Facilitator must have a Merchant Agreement with each of
its Sponsored Merchants.

The Merchant Agreement must include language that requires the Merchant to do all of the following:

● Perform its obligations under the Merchant Agreement in compliance with applicable laws or
regulations
● Comply with the Visa Rules regarding use of the Visa-Owned Marks, Visa acceptance, risk
management, Transaction processing, and any Visa products, programs, or services in which the
Merchant is required to, or chooses to, participate
● Not knowingly submit any Transaction that is illegal or that the Merchant should have known was
illegal
● Include the right of Visa to limit or terminate the Acquirer's agreement with the Merchant or the
Payment Facilitator's agreement with the Sponsored Merchant

An Acquirer and a Payment Facilitator may accept Transactions only from an entity with which it has a
valid Merchant Agreement.

ID# 0003356 Edition: Oct 2017 | Last Updated: Oct 2015

1.5.2.2 Retention of Merchant Records

An Acquirer or a Payment Facilitator must keep a complete, well-documented file containing Merchant
records, including any information connected to an investigation, for at least 2 years after Merchant
Agreement termination.

In the US Region, an Acquirer or a Payment Facilitator of a Merchant or Sponsored Merchant

undergoing a forensic investigation must also notify Visa when it receives notice or otherwise
becomes aware that the Merchant has terminated its Merchant Agreement.

ID# 0008474 Edition: Oct 2017 | Last Updated: Oct 2015

14 October 2017 Visa Confidential CR-95

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Core Rules
Visa Core Rules
Acceptance

1.5.3 Marks Display

1.5.3.1 Display of Card Acceptance Marks

A Member or Merchant must display the appropriate Visa-Owned Marks to indicate which Cards it

accepts for payment except in the case of a Merchant that either:

● Does not deal with the general public (for example: a private club)
● Is prohibited by trade association rules

ID# 0008496 Edition: Oct 2017 | Last Updated: Oct 2014

1.5.3.2 Limited Acceptance Merchant Signage – US Region

In the US Region, an Acquirer must ensure that each of its Limited Acceptance Merchants is provided
with Visa-approved signage representing the Limited Acceptance Category it has selected, in
accordance with its Merchant Agreement. Specifications for appropriate signage are available from
Visa.

The Limited Acceptance Merchant may use the signage associated with the Limited Acceptance
category it has selected, on promotional, printed, or broadcast materials only to indicate the types of
Cards it accepts for payment.

ID# 0005110 Edition: Oct 2017 | Last Updated: Oct 2016

1.5.4 Card Acceptance

1.5.4.1 Accepting Visa Products for Payment

Visa Merchants displaying Visa acceptance Marks at payment locations agree to accept corresponding
Visa-branded products for payment. If the customer indicates that he or she wants to pay with a Visa
product, a Merchant must complete and process the Visa Transaction as defined in the Visa Rules.

ID# 0007777 Edition: Oct 2017 | Last Updated: Oct 2014

CR-96 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Core Rules
Visa Core Rules
Visa Core Rules and Visa Product and Service Rules

1.5.4.2 Honoring All Visa Cards

Visa Merchants may not refuse to accept a Visa product that is properly presented for payment, for
example, on the basis that the Card is foreign-issued,1 or co-branded with the Merchant's competitor's
Mark. Merchants may attempt to steer2 customers who initially present a Visa Card to an alternative
method of payment, such as by providing discounts for cash, but may not do so in a confusing manner
that denies consumer choice.

In the Europe Region, an Acquirer may permit a Merchant to provide Cardholders with a discount,
promotional offer, or in-kind incentive, in relation to a Transaction, that may not be available for other
Cards.

Merchants may also consider whether present circumstances create undue risk, for example if the sale
involves high-value electronics, but the Card signature panel is not signed, and the Cardholder does
not have any other identification.
1
In the AP Region (Australia), Canada Region, and US Region, a Merchant may decline to accept certain categories of Visa
products for domestically issued Cards. In the Europe Region, a Merchant in the European Economic Area (EEA) may decline
to accept certain Product Categories.
2
Except in the Europe Region

ID# 0007778 Edition: Oct 2017 | Last Updated: Oct 2016

1.5.4.3 Honor All Cards

A Merchant must accept all Cards properly presented for payment.

If a Merchant does not deal with the public (for example: a private club), it complies with this
requirement if it accepts Cards from its members.

This does not apply:

● To Merchant Outlets that deploy Contactless-only Acceptance Devices, as specified in Section

5.7.2.3, “Deployment of Contactless-Only Acceptance Devices”
● In the AP Region (Australia), Canada Region, and US Region, to certain categories of Visa products
for domestically issued Cards
● In the Europe Region, at a Merchant in the European Economic Area (EEA), for certain Product
Categories

ID# 0008591 Edition: Oct 2017 | Last Updated: Oct 2017

14 October 2017 Visa Confidential CR-97

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Core Rules
Visa Core Rules
Acceptance

1.5.4.4 Honor All Cards – Canada Region

In the Canada Region, unless a Merchant has elected to not be a Visa Debit Acceptor, a Merchant that
accepts Visa Cards must accept any valid Visa Card that a Cardholder properly presents for payment.
This means that the Merchant must permit the Cardholder to choose whether to pay for a transaction
with that Visa Card or with some other means of payment accepted by the Merchant.

Merchants that have elected to be a Visa Debit Acceptor may choose whether or not to accept
domestic Visa Credit Cards. Similarly, Merchants that have elected to be a Visa Credit Acceptor may
choose whether or not to accept Visa Debit Category Cards issued by Canada Issuers.

If a Cardholder presents a Visa Card that bears a Mark representing another payment service, the
Merchant may not intentionally mislead the Cardholder concerning what payment service or system
will be used. If the Merchant provides any information regarding the customer's rights related to
various transaction choices, that information must be accurate.

ID# 0008392 Edition: Oct 2017 | Last Updated: Oct 2014

1.5.4.5 Honor All Cards – US Region

In the US Region, a Merchant that wishes to accept Visa Cards must accept any valid Visa Card in
its category of acceptance that a Cardholder properly presents for payment. This means that the
Merchant must permit the Cardholder to choose whether to pay for a transaction with that Visa Card
or with some other means of payment accepted by the Merchant. The Merchant may request or
encourage a Cardholder to use a means of payment other than a Visa Card.

ID# 0002867 Edition: Oct 2017 | Last Updated: Oct 2014

1.5.4.6 Selection of Payment System – Europe and US Regions

In the Europe Region, at a Merchant in the European Economic Area (EEA), if a Cardholder presents a
Card that is issued in the EEA and that is co-badged with another payment scheme accepted by the
Merchant, the Merchant must both:

● Honor the Cardholder's choice of payment scheme

● Process the transaction according to the Cardholder's choice of payment scheme

In the US Region, if a Cardholder presents a Visa Card1 that is in the Merchant's category of acceptance
and that bears a Mark representing another payment service:

● The Merchant must honor the Cardholder's request if the Cardholder indicates that the transaction
is to be processed as a Visa Transaction.

CR-98 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Core Rules
Visa Core Rules
Visa Core Rules and Visa Product and Service Rules

● The Merchant may process the transaction as something other than a Visa Transaction despite an
initial indication by the Cardholder that the transaction is to be processed as a Visa Transaction,
but only if the Cardholder agrees that the transaction may be processed as something other than a
Visa Transaction. The Merchant may not mislead the Cardholder concerning what payment service
or system will be used. If the Merchant provides any information regarding the customer's rights
related to various transaction choices, that information must be accurate.
1
This does not apply in the US Region or a US Territory to a US Covered Visa Debit Card.

ID# 0002868 Edition: Oct 2017 | Last Updated: Oct 2017

1.5.4.7 Limited Acceptance Merchant Requirements – Europe and US Regions

In the Europe Region and US Region, a Merchant that accepts Visa Cards may choose Limited
Acceptance.

In the Europe Region, a Limited Acceptance Merchant in the European Economic Area (EEA) must
accept all Cards that carry the Product Categories accepted by the Merchant. The Merchant must
accept any valid Visa Card issued by an Issuer outside the EEA.

In the US Region, a Merchant that accepts all Visa Cards or a Limited Acceptance category of Visa
Cards must accept any valid Visa Card issued by a non-US Issuer, as specified in the Visa Rules.

ID# 0008680 Edition: Oct 2017 | Last Updated: Apr 2017

1.5.4.8 Limited Acceptance Notification Requirements – Europe and US Regions

In the Europe Region, an Acquirer must register with Visa each of its Limited Acceptance Merchants.

In the US Region, an Acquirer must register with Visa and provide reporting on any Merchant that
elects to be a Limited Acceptance Merchant.

ID# 0005609 Edition: Oct 2017 | Last Updated: Oct 2016

1.5.4.9 Selection of Payment Scheme – Europe Region

In the Europe Region, a Merchant located within the European Economic Area must allow a Cardholder
to choose which payment scheme is used to initiate a transaction, for all payment schemes that the
Card supports and that are accepted by the Merchant.

ID# 0029646 Edition: Oct 2017 | Last Updated: Oct 2016

14 October 2017 Visa Confidential CR-99

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Core Rules
Visa Core Rules
Acceptance

1.5.4.10 Chip Card Acceptance Requirements

The Card and Cardholder must be present for all Chip-initiated Transactions.

If a Chip-initiated Transaction is declined by the Issuer, the Transaction must not be processed by any
other means.

ID# 0004845 Edition: Oct 2017 | Last Updated: Oct 2014

1.5.4.11 Visa Mini Card Merchant Acceptance Requirements

A Merchant that accepts Visa Cards must both:

● Attempt to accept a Visa Mini Card

● Request a corresponding standard-sized Card, if available, if either the:
– Acceptance Device is unable to read the Magnetic Stripe on the Visa Mini Card
– Full Account Number is not placed on the Visa Mini Card

ID# 0027521 Edition: Oct 2017 | Last Updated: Oct 2014

1.5.4.12 Uniform Services – Acquirer Requirements

An Acquirer must both:

● Accept all Cards properly presented for payment

● Offer and render services uniformly to all Cardholders1

This does not apply to Contactless-only Acceptance Devices, as specified in Section 5.7.2.3,
“Deployment of Contactless-Only Acceptance Devices.”
1
This does not apply to discounts, promotional offers, or in-kind incentives offered by the Merchant.

ID# 0005302 Edition: Oct 2017 | Last Updated: Apr 2016

1.5.4.13 Uniform Services – Merchant Requirement

A Merchant must process Transactions with its Acquirer's Cardholders and other Members'
Cardholders in exactly the same manner.

This does not apply to discounts, promotional offers, or in-kind incentives offered by the Merchant to
a subset of Visa Cards.

ID# 0003018 Edition: Oct 2017 | Last Updated: Oct 2017

CR-100 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Core Rules
Visa Core Rules
Visa Core Rules and Visa Product and Service Rules

1.5.4.14 Discount Offer – US Region and US Territories

In the US Region and a US Territory, a Merchant may request or encourage a Cardholder to use a
means of payment other than a Visa Card or a Visa Card of a different product type (e.g., Visa Classic
Card, Visa Traditional Rewards Card, Visa Signature Card) than the Visa Card the consumer initially
presents. Except where prohibited by applicable laws or regulations, the Merchant may do so by
methods that include, but are not limited to:

● Offering the consumer an immediate discount from the Merchant’s list, stated, or standard price,
a rebate, a free or discounted product or service, or any other incentive or benefit if the consumer
uses a particular general purpose payment card with an acceptance brand other than a Visa Card
or other particular means of payment
● Offering the consumer an immediate discount from the Merchant’s list, stated, or standard price,
a rebate, a free or discounted product or service, or any other incentive or benefit if the consumer,
who initially presents a Visa Card, uses instead another general purpose payment card or another
means of payment
● Expressing a preference for the use of a particular general purpose payment card or means of
payment
● Promoting the use of a particular general purpose payment card with an acceptance brand other
than Visa or means of payment through posted information, through the size, prominence, or
sequencing of payment choices, or through other communications to consumers
● Communicating to consumers the reasonably estimated or actual costs incurred by the Merchant
when a consumer uses a particular general purpose payment card or means of payment or the
relative costs of using different general purpose payment cards or means of payment

ID# 0008590 Edition: Oct 2017 | Last Updated: Oct 2014

1.5.4.15 Acquirer Requirements – Discount at the Point of Sale – US Region and US

Territories

In the US Region or a US Territory, an Acquirer must not adopt, maintain or enforce any rule (including
any bylaw, policy, standard, guideline, or practice), or enter into or enforce any agreement that
directly or indirectly prohibits, prevents, or restrains its Merchants from requesting or encouraging a
Cardholder to use a means of payment other than a Visa Card or a Visa Card of a different product
type (e.g., Visa Classic Card, Visa Traditional Rewards Card, Visa Signature Card) than the Visa Card the
consumer initially presents. The methods by which a Merchant may request or encourage a Cardholder
to use a means of payment other than a Visa Card or a Visa Card of a different product type include
but are not limited to the methods specified in Section 1.5.4.14, “Discount Offer – US Region and US
Territories.”

14 October 2017 Visa Confidential CR-101

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Core Rules
Visa Core Rules
Acceptance

In the US Region or a US Territory, an Acquirer may enforce agreements or enter into agreements with
its Merchants where the Merchant selects Visa Cards as the only general purpose payment cards the
Merchant will accept.

ID# 0026490 Edition: Oct 2017 | Last Updated: Oct 2014

1.5.4.16 Incentive to Use Other Payment Method – US Region

In the US Region, a Merchant may offer a non-monetary benefit to a Cardholder as an inducement for
the Cardholder to use a means of payment other than a Visa Card.

A Merchant may offer a monetary benefit in the form of a discount, as specified in Section 1.5.4.14,
“Discount Offer – US Region and US Territories,” as an inducement for the Cardholder to use a means
of payment other than a Visa Card.

ID# 0002870 Edition: Oct 2017 | Last Updated: Oct 2014

1.5.4.17 Credit Refund Requirements

A Merchant must provide a credit refund in connection with a Transaction by a Credit Transaction
Receipt, not by cash or check.

This does not apply to a Straight Through Processing Transaction.

A Merchant must not:

● Accept payment from a Cardholder for the purpose of depositing funds to the Cardholder's
account
● Process a Credit Transaction Receipt without having completed a previous retail Transaction with
the same Cardholder

These restrictions do not apply to:

● The loading of value to a Visa Prepaid Card that participates in the Visa Prepaid Load Service
● In the US Region, the loading of value to a Visa Prepaid Card or to another Non-Visa Branded
Account that participates in Visa ReadyLink 

In the US Region or in a US Territory, the Merchant must refund any US Credit Card Surcharge assessed
on the Credit Transaction amount. For partial refunds, the US Credit Card Surcharge amount must be
pro-rated.

In Australia, the Merchant must refund any Surcharge assessed on the Transaction amount. For partial
refunds, the Surcharge amount must be pro-rated.

ID# 0003076 Edition: Oct 2017 | Last Updated: Apr 2016

CR-102 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Core Rules
Visa Core Rules
Visa Core Rules and Visa Product and Service Rules

1.5.5 Card Acceptance Prohibitions

1.5.5.1 Prohibition of Minimum or Maximum Transaction Amount

A Merchant must not establish a minimum or maximum Transaction amount as a condition for
honoring a Visa Card or Visa Electron Card.

This does not apply to a Transaction initiated with a Visa Credit Card issued in the US Region or a US
Territory used at a Merchant Outlet in the US Region or a US Territory, as specified in Section 5.4.2,
“Conditions of Card Acceptance and Cardholder Rights”

ID# 0026405 Edition: Oct 2017 | Last Updated: Oct 2015

1.5.5.2 Surcharges

A Merchant must not add any amount over the advertised or normal price to a Transaction, unless
applicable laws or regulations expressly require that a Merchant be permitted to impose a surcharge.
Any surcharge amount, if allowed, must be included in the Transaction amount and not collected
separately.

This does not apply in the AP Region (New Zealand) under certain terms and conditions, as
communicated to Members. Further information is available from Visa.

This does not apply in the US Region and US Territories to Visa Credit Card Transactions, as specified in
Section 5.6.1.3, “US Credit Card Surcharge Requirements – US Region and US Territories.”

In the Europe Region, the Merchant must clearly communicate any surcharge amount to the
Cardholder, and the Cardholder must agree to the surcharge amount, before the Merchant initiates the
Transaction.

ID# 0006948 Edition: Oct 2017 | Last Updated: Oct 2016

1.5.5.3 Cardholder Identification

A Merchant may request Cardholder identification in a Face-to-Face Environment. If the name on the
identification does not match the name on the Card, the Merchant may decide whether to accept
the Card. If the Cardholder does not have or is unwilling to present Cardholder identification, the
Merchant must honor the Card.1
1
This does not apply in the Europe Region.

ID# 0027481 Edition: Oct 2017 | Last Updated: Oct 2017

14 October 2017 Visa Confidential CR-103

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Core Rules
Visa Core Rules
Acceptance

1.5.5.4 Payment of Existing Debt

Effective through 13 April 2018

A Merchant must not accept a Card1 to collect or refinance an existing debt unless either:

● The Transaction results from conversion of a Merchant's existing card program to the Visa
Program or Visa Electron Program.
● The Merchant is a government agency and the Transaction represents a loan payment. In this
case, the Transaction amount must not equal the loan balance unless it is the final payment.

A Merchant must not accept a Visa Card or Visa Electron Card as payment for a debt that is
considered uncollectible (for example: payments to a collection agency).

A Merchant must not:

● Accept Cardholder payments for previous Card charges

● Complete a Transaction that represents the collection of a dishonored check

These requirements do not apply to a Merchant in the US Region.

Effective 22 April 2017

These requirements do not apply to a Merchant in the AP Region (Australia, New Zealand),
or Canada Region.
1
This does not apply in the Europe Region to a Domestic Transaction using a Direct (Immediate) Debit Card.

ID# 0006945 Edition: Oct 2017 | Last Updated: Oct 2017

1.5.5.5 Scrip Prohibition

An Acquirer or Merchant must not accept a Visa Card for the purchase of Scrip, except in Sub-Saharan
Africa.1
1
Angola, Botswana, Comoros, Eritrea, Ethiopia, Gambia, Ghana, Kenya, Lesotho, Liberia, Malawi, Mauritius, Mozambique,
Namibia, Nigeria, Rwanda, Sierra Leone, Somalia, Seychelles, Sudan, Swaziland, Tanzania, Uganda, Zambia, Zimbabwe.
Includes: Mascarene Is., Rodrigues Is.

ID# 0008708 Edition: Oct 2017 | Last Updated: Oct 2014

1.5.5.6 Merchant Cash Disbursement Prohibition

A Merchant must not provide cash to a Visa Cardholder unless the Merchant provides Cash-Back or
sells foreign currency.

CR-104 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Core Rules
Visa Core Rules
Visa Core Rules and Visa Product and Service Rules

This does not apply in the CEMEA Region (South Africa).

ID# 0006952 Edition: Oct 2017 | Last Updated: Apr 2016

1.5.5.7 Visa Prepaid Card Cash Redemption

A Visa Prepaid Card must not be redeemed for cash by a Merchant that accepts the Visa Prepaid Card.

ID# 0025713 Edition: Oct 2017 | Last Updated: Oct 2014

1.5.6 Card and Cardholder Verification Requirements

1.5.6.1 Authorized Card User

An Acquirer or a Merchant must validate that the presenter of a Card is authorized to use the Card, as
specified in Section 5.5.1.1, “Card and Cardholder Validation in a Face-to-Face Environment.”

ID# 0028041 Edition: Oct 2017 | Last Updated: Oct 2014

1.5.6.2 Electronic Commerce Data Protection

An Acquirer must ensure that its Electronic Commerce Merchant offers Cardholders a Visa-approved
method for protecting personal Cardholder data.

ID# 0008632 Edition: Oct 2017 | Last Updated: Oct 2015

1.5.7 Transaction Receipts

1.5.7.1 Cardholder Verification without Final Transaction Amount

A Merchant must not require a Cardholder to sign a Transaction Receipt that does not include the final
Transaction amount.

Only the following may perform Cardholder Verification before the final Transaction amount is entered
on the Transaction Receipt or displayed to the Cardholder:

● A Merchant specified in Section 5.8.3.1, “Authorization Amount Requirements.” This in itself does
not constitute Cardholder acceptance of the final Transaction amount.
● A Merchant that uses a Visa-approved “quick Chip” processing solution, where available, only if all
of the following conditions are met:
– The Merchant’s POS system automatically calculates the final amount

14 October 2017 Visa Confidential CR-105

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Core Rules
Visa Core Rules
Acceptance

– The final amount is displayed and confirmed by the Cardholder before the Merchant submits
an Authorization Request1
– A fully itemized Transaction Receipt is offered to the Cardholder
1
Except at a Merchant Outlet that receives or accepts tips.

ID# 0003120 Edition: Oct 2017 | Last Updated: Oct 2017

1.5.8 Merchant Deposits

1.5.8.1 Transactions Resulting from Other Entities

A Merchant, or Staged Digital Wallet Operator, must deposit only Transactions that it has completed.

Effective 14 October 2017

A Marketplace must deposit only Transactions between a Cardholder and a retailer that sells
goods or services through the Marketplace.

A Payment Facilitator may deposit a Transaction between a Cardholder and a Sponsored Merchant of

the Payment Facilitator, but must not deposit a Transaction on behalf of another Payment Facilitator,
Digital Wallet Operator, or Marketplace1.

This does not apply in the:

● AP Region (Australia) for government payments

● Canada Region for Transactions that include a Service Fee 
● CEMEA Region for Domestic Transactions at Unattended Cardholder-Activated Terminals and
Government Payments in Russia
● LAC Region (Brazil) for domestic Bill Payment Transactions at ATMs
● US Region for the Government and Education Payment Program
1
Effective 14 October 2017

ID# 0002981 Edition: Oct 2017 | Last Updated: Oct 2017

CR-106 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Core Rules
Visa Core Rules
Visa Core Rules and Visa Product and Service Rules

1.5.8.2 Payments to Merchants, Sponsored Merchants, Payment Facilitators, and

Marketplaces

An Acquirer must pay or credit its Merchant's, Marketplace’s,1 Sponsored Merchant's, Payment
Facilitator's, or Staged Digital Wallet Operator's account promptly after Transaction Receipt Deposit.
These payments must be the same as the Transaction totals, less any Credit Transaction Receipts or
applicable discounts or, outside the Europe Region, any Chargebacks or other agreed fees.

An Acquirer may directly pay or credit only:

● A Merchant
● A Payment Facilitator, on behalf of a Merchant or Sponsored Merchant
● A Sponsored Merchant for its portion of the Deposit, if the Acquirer also contracts with the
Payment Facilitator
● A Staged Digital Wallet Operator

If a Payment Facilitator receives payment from an Acquirer, it must pay or credit its Sponsored
Merchant's account promptly after Transaction Deposit. These payments must be the same as the
Transaction totals, less any applicable deductions or Credit Transaction Receipt totals.

Effective 14 October 2017

A Marketplace must pay or credit its retailer’s account promptly after Transaction Deposit. These
payments must be the same as the Transaction totals, less any applicable deductions or Credit
Transaction Receipt totals.

In the LAC Region (Brazil), an Acquirer or a Payment Facilitator must pay or credit its Merchant's or
Sponsored Merchant's account, as follows:

● For domestic Credit Transactions, no later than 32 days after the Processing Date
● For all other Transactions, no later than 5 days after the Processing Date
1
Effective 14 October 2017

ID# 0008850 Edition: Oct 2017 | Last Updated: Oct 2017

1.5.8.3 Merchant, Payment Facilitator, or Marketplace Transaction Deposit

Conditions

A Merchant, Payment Facilitator, or Marketplace1 must not deposit a Transaction until one of the
following occurs:

● The Transaction is completed.

14 October 2017 Visa Confidential CR-107

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Core Rules
Visa Core Rules
Acceptance

● The merchandise or services are shipped or provided. This does not apply if the Cardholder has
paid a partial or full prepayment.
● Effective through 13 October 2017
Cardholder consent is obtained for a Recurring Transaction.
● Effective 14 October 2017
The Merchant or Payment Facilitator has fulfilled the conditions of its agreement with the
Cardholder for an Installment Transaction, a Recurring Transaction, or an Unscheduled Credential-
on-File Transaction.
1
Effective 14 October 2017

ID# 0027797 Edition: Oct 2017 | Last Updated: Oct 2017

1.5.9 Travelers Cheques

1.5.9.1 Travelers Cheque Acceptance Requirements

A Member must accept and encash all Cheques denominated in currencies usually exchanged in the
local market.

A Member’s encashment policy must be as favorable for Cheques as for other cheque brands.

ID# 0002657 Edition: Oct 2017 | Last Updated: Oct 2014

1.5.9.2 Travelers Cheque Acceptance Procedures

When encashing a Cheque, a Member must:

● Witness the customer countersigning the Cheque in the lower left signature area
● Compare the countersignature with the signature appearing in the upper right signature area. If
the signatures appear similar, the Member may accept the Cheque.

If the Member is uncertain about the similarity of the signatures, it may request that the customer sign
the Cheque on the back and provide identification. If the Member is satisfied with the identification
comparison, it may accept the Cheque.

If a Cheque has already been countersigned, or if the presenter is not the original purchaser of the
Cheque, the Member must only accept the Cheque if the presenter is a known customer and full
recourse is available.

CR-108 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Core Rules
Visa Core Rules
Visa Core Rules and Visa Product and Service Rules

If the Cheque issuer does not honor a validly- issued Cheque as a result of the issuer's financial
condition or circumstances beyond the issuer's control, Visa guarantees reimbursement for the
Cheque amount if the Member complies with the above encashment procedures.

ID# 0008947 Edition: Oct 2017 | Last Updated: Oct 2015

1.6 ATM

1.6.1 ATM Requirements

1.6.1.1 Compliance with Visa Product and Service Rules: ATM

ATM rules are contained in the Visa Product and Service Rules: ATM.

ID# 0028042 Edition: Oct 2017 | Last Updated: Oct 2014

1.7 Transaction Processing

1.7.1 General Processing

1.7.1.1 Authorization, Clearing, and Settlement of International Transactions

through VisaNet

A Visa participant must authorize, clear, and settle messages for international Visa Transactions
through VisaNet, including those resulting from the use of restricted cards outside the country of
issuance, and report to Visa all domestic Visa Transactions processed outside of VisaNet.

In some jurisdictions, except for those with processing exceptions approved by Visa, a participant
must authorize, clear, and settle all Visa Transactions through VisaNet, which enhances Visa's ability to
manage risks, meet consumer expectations, and provide leading fraud-protection solutions.

In the Canada Region, a Visa Debit Acquirer must process all Visa Debit Transactions through VisaNet.

In the Europe Region, this rule does not apply. Where a Member uses Visa for processing, as specified
in Section 1.1.1.2, “Applicability of Processing Rules – Europe Region,” it must refer to Visa Europe
Operating Regulations – Processing.

ID# 0007788 Edition: Oct 2017 | Last Updated: Oct 2017

14 October 2017 Visa Confidential CR-109

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Core Rules
Visa Core Rules
Transaction Processing

1.7.1.2 BIN Processing Capability

A Member and VisaNet Processor must be capable of accepting and processing a BIN for any Visa-
defined purpose.

ID# 0008895 Edition: Oct 2017 | Last Updated: Oct 2014

1.7.2 Data Requirements

1.7.2.1 Complete and Valid Transaction Data

An Acquirer must ensure that all Authorization Requests and Clearing Records contain complete,
accurate, and valid data.

If an Authorization is obtained, any data in the subsequent Clearing Record must be the same as, or
consistent with, comparable data in the Authorization Request and Authorization Response.

Merchant Outlet country data must be the same throughout the Transaction life cycle (including,
but not limited to, an Authorization Request, the Clearing Record, and any subsequent Adjustment,
Chargeback, Credit Transaction, or Reversal).

ID# 0008752 Edition: Oct 2017 | Last Updated: Oct 2017

1.7.3 Acquirer Authorization Requests

1.7.3.1 Required Authorization Processing through VisaNet

An Acquirer must process an Authorization for an International Transaction1 through VisaNet, as

specified in Section 1.7.1.1, “Authorization, Clearing, and Settlement of International Transactions
through VisaNet.”
1
For the Europe Region, an Interregional Transaction

ID# 0003369 Edition: Oct 2017 | Last Updated: Oct 2014

1.7.3.2 Authorization Currency and Conversion

In the AP Region, Canada Region, CEMEA Region, LAC Region, and US Region, an Authorization

Request must be expressed only in USD, the Transaction Currency, or the local fiat currency.

CR-110 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Core Rules
Visa Core Rules
Visa Core Rules and Visa Product and Service Rules

If the Transaction Currency is not USD, an Acquirer may convert the Authorization amount into USD
before sending the Authorization Request to Visa. If the Acquirer converts the Authorization amount, it
must use a generally accepted wholesale currency market rate.

An Acquirer must submit an Authorization Request for an ATM Cash Disbursement and a Manual Cash
Disbursement in the Transaction Currency.

In the Europe Region, an Authorization Request must be expressed in the Transaction Currency.

ID# 0008803 Edition: Oct 2017 | Last Updated: Oct 2017

1.7.3.3 International Exception File Consultation

An Acquirer must consult the International Exception File when authorizing a Transaction that it does
not forward to the Issuer. If the Account Number either:

● Appears in the file, the Acquirer must instruct the Merchant to take immediate action
● Does not appear in the file, the Acquirer must consult its manual activity file

ID# 0005502 Edition: Oct 2017 | Last Updated: Oct 2014

1.7.4 Issuer Authorization Processing

1.7.4.1 Issuer Requirement to Evaluate Each Transaction

An Issuer must evaluate each Transaction that has been properly accepted, processed, and submitted
in order to make an Authorization or other decision, and must not block, refuse, or decline
Authorization Requests or Transactions in a systematic or wholesale manner,1 unless there is an
immediate fraud threat or an exception is otherwise specified by applicable laws or regulations or in
the Visa Rules.2

In the LAC Region, this does not apply to a Card-Absent Environment Transaction conducted with
a Visa Electron Card or an unembossed Visa debit Card issued in Argentina, Brazil, Chile, Colombia,
Mexico, or Trinidad.
1
Including, but not limited to: by BIN, by geography, by payment channel, by payment device, by Transaction type
2
A Europe Issuer must send a Decline Response to an Authorization Request if it has determined that the Transaction is
illegal.

ID# 0029326 Edition: Oct 2017 | Last Updated: Apr 2017

14 October 2017 Visa Confidential CR-111

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Core Rules
Visa Core Rules
Transaction Processing

1.7.4.2 Referral Responses – Prohibited Transaction Types

An Issuer must not send a referral response to an Authorization Request. In the event that an Issuer
sends a referral response to such an Authorization Request, VisaNet will process the Authorization
Request according to the Issuer’s Stand-In Processing parameters.

ID# 0008832 Edition: Oct 2017 | Last Updated: Oct 2016

1.7.4.3 Reversal of Duplicate or Erroneous Authorizations

An Issuer must reverse a duplicate or erroneous Authorization Transaction from its Cardholder's
account upon receipt of a Reversal.

ID# 0004383 Edition: Oct 2017 | Last Updated: Oct 2017

1.7.4.4 Issuer Authorization of Chip Fallback Transactions – Canada Region

Effective 14 October 2017

A Canada Issuer or the Issuer's agent must send a Decline Response to all Authorization Requests
for domestic Chip Fallback Transactions.

ID# 0029999 Edition: Oct 2017 | Last Updated: New

1.7.5 Clearing

1.7.5.1 Transaction Currency for Original Presentments

An Acquirer must enter all original Presentments into Interchange in the exact amount of Transaction
Currency authorized by the Cardholder.

ID# 0008358 Edition: Oct 2017 | Last Updated: Oct 2014

1.7.5.2 Transaction Receiving Decline Response

An Acquirer must not enter a Transaction into Interchange that has received a Decline Response unless
the Transaction either:

● Received a subsequent Approval Response to a new Authorization Request, with the exception of
the following:
– A Transaction that receives an Authorization Pickup Response of 04, 07, 41, or 43

CR-112 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Core Rules
Visa Core Rules
Visa Core Rules and Visa Product and Service Rules

– An Authorization Request that is submitted more than 12 hours after the submission of the first
Authorization Request
● Effective through 13 October 2017
Originates from a Merchant assigned MCC 4111, 4112, or 4131 and all of the following:
– The Merchant has received an Approval Response to a subsequent Authorization Request that
included the data from the original Transaction.
– The Merchant has not submitted more than 2 Authorization Requests after the initial Decline
Response.
– The Merchant has submitted either or both Authorization Requests within 14 calendar days of
the initial Decline Response.
● Effective 14 October 2017
Originated from a Mass Transit Merchant, as specified in Section 7.3.6.3, “Resubmission following a
Decline Response to a Transit Transaction” 

ID# 0005701 Edition: Oct 2017 | Last Updated: Oct 2017

1.7.5.3 Transaction Receipts with Illegible or Invalid Account Numbers

If an Acquirer that receives a Transaction Receipt with an illegible or invalid Account Number contacts
the Issuer for assistance in obtaining the Account Number, the Issuer:

● Must assist the Acquirer

● May require that all requests be in writing

If the Acquirer is not able to identify the Issuer, the Acquirer that first received the Transaction Receipt
is liable, unless the Acquirer can identify the Issuer within 12 months of the Transaction Date and clear
the Transaction Receipt directly with the Issuer.

A Transaction processed under these procedures is not subject to Chargeback reason code 74 (Late
Presentment)1.
1
For a Member that participates in Enhanced Dispute Resolution, Dispute condition 12.1: Late Presentment

ID# 0029041 Edition: Oct 2017 | Last Updated: Apr 2016

1.7.6 Settlement

1.7.6.1 Visa Settlement Bank Approval

Visa must approve a Settlement Bank (including a Correspondent Bank or Intermediary Bank). Visa
may require a Member to change Settlement Bank arrangements if Visa determines that either the:

14 October 2017 Visa Confidential CR-113

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Core Rules
Visa Core Rules
Transaction Processing

● Settlement Bank is not operated in a safe and sound manner

● Use of the Settlement Bank exposes Visa or its Members to risk of financial loss

When selecting its Settlement Bank, a Member must consider financial, operational, and security risks,
including trade-offs. The Member must monitor these risks and take remedial action if such risks are
above its tolerance threshold.

ID# 0008866 Edition: Oct 2017 | Last Updated: Apr 2017

1.7.6.2 Account Used for Visa Settlement

A Member agrees that, by providing a Settlement Reporting Entity for a BIN or BIN Alternate, Visa
Settlement for the Member’s Settlement Currency for the BIN or BIN Alternate may occur through the
Settlement Bank account used for the Funds Transfer Settlement Reporting Entity associated with the
Settlement Reporting Entity, as designated by the Member, or a Clearing Processor as approved by
Visa, responsible for such Funds Transfer Settlement Reporting Entity.

ID# 0026050 Edition: Oct 2017 | Last Updated: Oct 2014

1.7.6.3 Requirement for Sufficient Settlement Funds

A Member must maintain sufficient funds in both the:

● Settlement account(s) at its designated Settlement Bank to complete Settlement at the required
time
● Account(s) used for Visa Settlement at the Correspondent Bank or Intermediary Bank, if the
Settlement Bank uses a Correspondent Bank or Intermediary Bank

Visa settles a Member's endpoint net Settlement Amount by funds transfer between the Member's
Settlement Bank and the Visa Settlement Bank on each business day.

The central bank1 associated with a Settlement Currency determines the holidays and business days for
each Settlement Currency.
1
A government agency responsible for the supervision and operation of banking activities for the national government.
Central bank activities generally include maintaining reserve accounts required of depository institutions, regulating money
supply, transferring funds, and acting as fiscal agent for the government.

ID# 0008867 Edition: Oct 2017 | Last Updated: Oct 2016

1.7.6.4 Settlement Currency Requirements

A Member must designate with Visa at least one Settlement Currency for use in Settlement.

CR-114 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Core Rules
Visa Core Rules
Visa Core Rules and Visa Product and Service Rules

The Member must maintain a Settlement account with a Settlement Bank for each Settlement
Currency designated with Visa. Visa will settle Interchange in this currency.

ID# 0008845 Edition: Oct 2017 | Last Updated: Oct 2014

1.7.6.5 Settlement Postponement

If Visa cannot complete the VisaNet processing cycle in sufficient time to effect funds transfers, it will
do all of the following:

● Postpone Settlement
● Notify Members of the situation
● Make Settlement on the next day that the Visa Settlement Bank is open

ID# 0006209 Edition: Oct 2017 | Last Updated: Oct 2017

1.7.6.6 Visa Rights in Calculating Settlement

Visa may, at its discretion, offset or otherwise net all or some Settlement and other financial
obligations or separate Settlement totals when calculating Settlement Amounts owed to or by a
Member if a Member either:

● Participates in one or more Settlement systems operated by Visa or its subsidiaries or affiliates,
operated privately, or operated by a third party, involving separate Settlement totals arising out of
Transactions with payment devices or instruments bearing one or more of the Visa-Owned Marks
● Owes Visa any financial obligation arising under the Visa Rules, requirements adopted by the Visa
International Board of Directors, or otherwise

Visa may:

● Offset or otherwise net all or some Settlement and financial obligations of, or owed to, a Member
or Members or Settlement totals of certain or all Members using the same Funds Transfer
Settlement Reporting Entity for Settlement
● Exercise these settlement rights via a Fee Collection Transaction

ID# 0005632 Edition: Oct 2017 | Last Updated: Oct 2014

14 October 2017 Visa Confidential CR-115

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Core Rules
Visa Core Rules
Transaction Processing

1.7.6.7 Satisfaction of Member Settlement Obligations

Transfer by the Member, as specified in Section 7.8.1.1, “Settlement Funds Transfer Requirements,”
of the amounts due in Settlement for a Member's Settlement Currency to the Visa account at the
Visa Settlement Bank for that Settlement Currency (including an account at a Correspondent Bank or
Intermediary Bank designated by the Visa Settlement Bank to receive Settlement funds transfers in
that Settlement Currency) discharges and satisfies all obligations of the Member in connection with
such Settlement.

ID# 0005631 Edition: Oct 2017 | Last Updated: Apr 2015

1.7.6.8 Satisfaction of Visa Settlement Obligations

Transfer by Visa, as specified in Section 7.8.1.1, “Settlement Funds Transfer Requirements,” of the
amounts due in Settlement for a Member's Settlement Currency to the Member's designated account
at the Settlement Bank for that Settlement Currency (including an account at a Correspondent Bank or
Intermediary Bank designated by the Member or Settlement Bank or a Clearing Processor as approved
by Visa, to receive Visa Settlement funds transfers in that Settlement Currency) discharges and satisfies
all obligations of Visa and its Members in connection with such Settlement.

ID# 0005630 Edition: Oct 2017 | Last Updated: Apr 2015

1.7.6.9 Responsibility for Settlement Funds Transfer Charges

A Member is responsible for any Settlement funds transfer charges accrued.

ID# 0005621 Edition: Oct 2017 | Last Updated: Oct 2014

1.7.6.10 Domestic Transaction Payment Requirements

A Receiving Member must pay the amount of a valid Domestic Transaction using one of the following
methods:

● Through Visa
● Directly to the Sending Member, for a Private Agreement
● To an account designated by Visa
● In the Europe Region, using a Visa Scheme Processor

ID# 0005637 Edition: Oct 2017 | Last Updated: Oct 2016

CR-116 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Core Rules
Visa Core Rules
Visa Core Rules and Visa Product and Service Rules

1.7.6.11 Reimbursement for Valid Transactions

An Issuer must pay the Acquirer the amount due for a Transaction occurring with the use of a valid
Card. This includes Transactions resulting from geographically restricted Card use outside the country
of issuance.

ID# 0006558 Edition: Oct 2017 | Last Updated: Oct 2014

1.7.6.12 Visa Right to Impose Obligations on Members to Ensure Settlement

Visa, under the Visa International Certificate of Incorporation and By-Laws, may impose financial
or other obligations on a Member, including financial collateral obligations to cover the Member's
Settlement obligations in connection with Settlement systems operated by Visa. If a Member does not
satisfy financial obligations adopted under the Visa International Certificate of Incorporation and By-
Laws, Visa will collect those obligations through a Fee Collection Transaction as part of Settlement.

ID# 0005627 Edition: Oct 2017 | Last Updated: Oct 2016

1.7.6.13 Domestic Settlement Arrangements

The settlement-related rules that govern domestic Settlement may be superseded in whole or in part
for domestic Settlement by Private Agreements or the operating regulations of Group Members.

ID# 0005610 Edition: Oct 2017 | Last Updated: Apr 2015

1.7.7 Reversals and Adjustments

1.7.7.1 Online Financial Transaction Reversal Requirements

An Acquirer must process a Reversal for an Online Financial Transaction if either the:

● Acquirer, Merchant, or Acceptance Device did not receive an Authorization Response

● Transaction is subsequently voided or cancelled

ID# 0005477 Edition: Oct 2017 | Last Updated: Oct 2014

1.7.7.2 Transaction Processing Subsequent to an Authorization Reversal

A Merchant must not deposit, and an Acquirer must not process, a Transaction that either:

● Was subsequently reversed for the full amount

14 October 2017 Visa Confidential CR-117

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Core Rules
Visa Core Rules
Transaction Processing

● Represents the amount of the partial Authorization Reversal

ID# 0025598 Edition: Oct 2017 | Last Updated: Oct 2014

1.7.7.3 Transaction Reversal or Adjustment

A Merchant must process a Reversal or an Adjustment within 30 calendar days1 if it processed a

Transaction in error.
1
In the US Region, 45 calendar days for PIN-Authenticated Visa Debit Transactions

ID# 0008614 Edition: Oct 2017 | Last Updated: Oct 2016

1.7.7.4 Member Reversal of Duplicate or Erroneous Data

A Member that detects duplicate or erroneous data or is notified by Visa that it has processed such
data must reverse the data and do all of the following:

● Identify the Processing Date of the Transaction that it is reversing

● Maintain all data from the duplicated or erroneous Transaction, except for the appropriate Reversal
codes
● Send the Reversals to Visa (or, in the case of a Domestic Transaction under a Private Agreement,
to the Receiving Member) within one business day of detection or notification of the duplicate or
erroneous data

ID# 0008878 Edition: Oct 2017 | Last Updated: Oct 2017

1.7.7.5 Issuer Reversal of a Duplicate or Erroneous Transaction

An Issuer must reverse any duplicate or erroneous Transaction from its Cardholder's account upon
receipt of Reversal information. Visa reverses the duplicate or erroneous Transaction using the
Currency Conversion Rate effective on the Processing Date of the duplicate or erroneous data.

Visa assesses the responsible Members any foreign exchange loss due to currency fluctuation between
the Processing Date of the duplicate or erroneous data and the Reversal date using the VisaNet fee
collection process.

ID# 0008879 Edition: Oct 2017 | Last Updated: Oct 2017

1.7.7.6 Credit Reversals and Debit Adjustments

An Acquirer may initiate a credit Reversal only to correct inadvertent processing errors.

CR-118 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Core Rules
Visa Core Rules
Visa Core Rules and Visa Product and Service Rules

The Acquirer must process a credit Reversal or a debit Adjustment within 301 calendar days of the
Processing Date of the initial Credit Transaction.
1
In the US Region, 45 calendar days for PIN-Authenticated Visa Debit Transactions

ID# 0008880 Edition: Oct 2017 | Last Updated: Oct 2015

1.8 Processing Products

1.8.1 Original Credits

1.8.1.1 Original Credit Acceptance

A Member must accept an incoming Original Credit Transaction unless prohibited by applicable laws
or regulations.

If prohibited by applicable laws or regulations, the Member must submit a written request to Visa to
block incoming Original Credit Transactions.

ID# 0004062 Edition: Oct 2017 | Last Updated: Apr 2016

1.9 Interchange

1.9.1 Interchange Reimbursement Fee (IRF) Determination and Payment

1.9.1.1 Interchange Reimbursement Fees

Interchange Reimbursement Fees (IRF) are determined by Visa and are based on a number of factors
(primarily Card type, Merchant type, and Transaction type). Fees may be customized where Members
have set their own financial terms for the Interchange of a Transaction or where Visa has entered into
business agreements to promote acceptance and Card use.

IRF rates and qualification criteria are established and set by Visa at the interregional, intraregional, or
domestic level. Rates apply as follows:

● For an Interregional Transaction, the applicable interregional rate applies.

● For an Intraregional Transaction, the applicable intraregional rate applies.
● For a domestic Transaction, one of the following:
– If the Members in the country involved in the Transaction have entered into a Private
Agreement or bilateral agreement (where permitted), the agreed rate applies.

14 October 2017 Visa Confidential CR-119

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Core Rules
Visa Core Rules
Interchange

– The applicable domestic rate applies.

– If no domestic IRF structure exists, the applicable intraregional or interregional rate applies.

A Member is responsible for ensuring that it receives and/or provides the appropriate IRF for each
Transaction.

ID# 0005584 Edition: Oct 2017 | Last Updated: Oct 2017

1.9.1.2 What is Interchange? – AP, Canada, CEMEA, LAC, and US Regions

In the AP Region, Canada Region, CEMEA Region, LAC Region, and US Region, Interchange
Reimbursement Fees help to make electronic payments possible by enabling Visa to expand Card
holding and use, increasing the places consumers can use their Cards, and providing a financial
incentive for all parties to pursue system-wide improvements, such as rewards, innovation, and
security. An Interchange Reimbursement Fee is a default transfer price between Acquirers and Issuers
within the Visa system. Merchants pay what is known as a merchant discount fee or merchant service
fee negotiated with their Acquirer, which may take into account the interchange fee, processing costs,
fees for terminal rental, customer services, and other financial services. The merchant discount fee or
merchant service fee is negotiated individually with the Merchant's Acquirer; each Acquirer sets its fees
independently, in competition with other Acquirers, competing payment systems, and other forms of
payment.

Interchange is consistently monitored and adjusted – sometimes increased and sometimes decreased
– in order to ensure that the economics present a competitive value proposition for all parties.
Interchange Reimbursement Fees must encourage Card holding and use, as well as expansion in the
number and types of businesses that accept Cards. If rates are too high, retailers won't accept Cards;
if rates are too low, Issuers won't issue Cards. Visa may establish different Interchange Reimbursement
Fees in order to promote a variety of system objectives, such as enhancing the value proposition for
Visa products, providing incentives to grow merchant acceptance and usage, and reinforcing strong
system security and Transaction authorization practices.

ID# 0024115 Edition: Oct 2017 | Last Updated: Oct 2017

1.9.1.3 Interchange Reimbursement Fee Requirements

A Transaction must meet the qualifications defined in the Visa Rules and in the applicable Interchange
Reimbursement Fee rate qualification guide to qualify for a particular Interchange Reimbursement Fee.

An Acquirer must also request the correct Interchange Reimbursement Fee, as applicable, when
submitting a Transaction into Interchange.

ID# 0006611 Edition: Oct 2017 | Last Updated: Oct 2017

CR-120 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Core Rules
Visa Core Rules
Visa Core Rules and Visa Product and Service Rules

1.9.1.4 Improper Allocation of Interchange Reimbursement Fees

Visa is not responsible for failure to identify improper allocations of Interchange Reimbursement Fees
even if Visa caused the error, except for intentional misconduct.

If an Issuer or Acquirer makes any Claim against Visa in relation to any Interchange Reimbursement
Fee-related matter, notwithstanding the amount of Interchange Reimbursement Fee actually paid
or received, for purposes of resolving any such Claim against Visa, the amount of the Interchange
Reimbursement Fee paid or received with respect to such Claim will be deemed to be the appropriate
Interchange Reimbursement Fee to have been paid or received.

ID# 0006599 Edition: Oct 2017 | Last Updated: Oct 2017

1.9.2 Interchange Reimbursement Fee (IRF) Adjustments and Compliance

1.9.2.1 Interchange Reimbursement Fee Adjustments

If Interchange Reimbursement Fees are inappropriately received or paid by an Issuer or Acquirer, Visa
reserves the right to rectify the improper allocations.

Interchange Reimbursement Fee adjustments may be made only as follows:

● Adjustments are limited to Transactions occurring within 90 calendar days of the Processing Date
of the oldest Transaction submitted by the Member or identified by Visa.
● Transactions beyond 90 calendar days (not to exceed 2 years from the date submitted by
the Member or identified by Visa) may be considered for adjustment if Visa determines that
extenuating circumstances prevented the Member from discovering the violation sooner.
● When an Issuer or Acquirer is at fault, the impacted Issuer(s) or Acquirer(s) is required to use the
Interchange Reimbursement Fee Compliance process.
● Adjustments will only be made when the total Interchange Reimbursement Fee amount to be
corrected is greater than USD 2,500.
● Individual correcting Transactions will only be made if the amount of the correcting transaction is
greater than USD 50.

Interchange Reimbursement Fee adjustments will be processed as follows:

● Visa will notify the Members that will receive a correcting Transaction.
● Visa will initiate a correcting Fee Collection Transaction (Transaction code 10) and Funds
Disbursement Transaction (Transaction code 20) through VisaNet.
● All Visa decisions are final.

14 October 2017 Visa Confidential CR-121

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Core Rules
Visa Core Rules
Interchange

● A Member may appeal a decision only if the Member can provide new evidence not previously
available and the amount in dispute is greater than USD 5,000.

Visa may, at its sole discretion, offer to use this adjustment process regardless of the adjustment
amount.

Effective through 12 October 2018

This does not apply in the Europe Region.

ID# 0007972 Edition: Oct 2017 | Last Updated: Oct 2017

1.9.2.2 Requirements for Retrospective Manual Adjustment of Fees – Europe Region

Effective through 12 October 2018

For the Europe Region, this section specifies the process and rules that apply for retrospective
manual adjustments to fees that have been incorrectly applied to Transactions between Visa
Members. The fees may refer to Interchange Reimbursement Fees, Cash Disbursement Fees and
other Visa Member-to-Member fees.

Members are responsible for submitting accurate data so that the appropriate fees are applied to
Transactions.

The following rules apply where Transactions have been assessed with incorrect fees:

● Visa will validate and calculate the financial impact to Members.

● Where an error is caused by a Member, Visa will share the details of the error with Members,
as appropriate, in order to agree a resolution.
● Where Members do not reach an agreement on resolution, Visa will review each case and may
make financial adjustments to apply retrospectively. Visa’s decision will be final.
● The period for calculating retrospective adjustments is limited to a maximum of 12 months
prior to the earlier of either:
– The date of notification to Visa by the Member
– The date of discovery by Visa
● Visa will make manual adjustments until the error has been corrected
● Where errors are caused by Members, Visa reserves the right to recover, from those Members,
the administration costs associated with carrying out retrospective financial adjustments.

ID# 0029788 Edition: Oct 2017 | Last Updated: Oct 2017

CR-122 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Core Rules
Visa Core Rules
Visa Core Rules and Visa Product and Service Rules

1.9.2.3 Interchange Reimbursement Fee (IRF) Compliance Filing Requirements

A Member must not file for Interchange Reimbursement Fee (IRF) Compliance unless all of the
following:

● A violation of the Visa Rules or any applicable regional or domestic Interchange Reimbursement
Fee (IRF) guide occurred.
● The Member received or paid incorrect IRF as a direct result of the violation by another Member.
● The Member's financial loss is a direct result of an incorrectly applied IRF rate.
● The Member would not have incurred a financial loss if the violation had not occurred.
● In the AP Region, Canada Region, CEMEA Region, LAC Region, and US Region, the violating
Transactions were processed through VisaNet.
● Effective through 12 October 2018
The violating Transactions do not involve a Europe Member.1
● The IRF rate paid or received is not governed by any bilateral or private agreements, either
domestic, intraregional, or interregional.
● Visa has granted permission for the Member to file.

A Member may aggregate up to 1,000,000 Transactions into a single IRF Compliance case if the
Transactions involved the same opposing Member and violated the same operating regulation or the
same requirement in an applicable IRF guide. The value of the aggregated Transactions must not be
less than the sum of the IRF screening fee and the IRF filing fee specified in the applicable regional fee
guide.

Visa may refuse to allow a filing Member to participate in IRF Compliance. The decision by Visa to
refuse participation is final and not subject to any challenge.

A Member must comply with the Interchange Reimbursement Fee Compliance Process Guide.

Effective through 12 October 2018

This does not apply in the Europe Region.

1
Effective through 12 October 2018
 
 For a violation involving a Europe Member, a Member must obtain permission from Visa to initiate the Intercompany
 
 Interchange Reimbursement Fee Compliance Process.

ID# 0001501 Edition: Oct 2017 | Last Updated: Oct 2017

14 October 2017 Visa Confidential CR-123

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Core Rules
Visa Core Rules
Interchange

1.9.3 Interchange Reimbursement Fees (IRF) – Europe Region

1.9.3.1 Cross-Border Domestic Interchange Program – Europe Region

For the Europe Region, the terms defined below apply only to this section and will prevail in the event
the same term has been defined in both this section and in the Glossary:

Table 1-13: Cross-Border Domestic Interchange Program Terms – Europe Region

Term Meaning

Charge Card A Card that is not directly linked to an account and which offers a line of credit
that is billed separately and that must be paid in full at the end of each billing
period.

Credit Card A consumer Revolving Credit Card, Deferred Debit Card, or Charge Card. For
the avoidance of doubt, Immediate Debit MIFs (and not Credit MIFs) apply to
Prepaid Cards.

Cross-Border Acquired A Transaction where the Merchant Outlet and the Merchant’s Acquirer are
Transaction located in 2 different countries and the Merchant Outlet is located in the
European Economic Area. The country in which the Merchant’s Acquirer is
located under the Visa Rules is the country in which the Merchant’s Acquirer is a
Principal Member, Associate Member, or a member of a Group Member of Visa
in the Europe Region.

Cross-Border Acquirer An Acquirer involved in Cross-Border Acquiring.

Cross-Border Acquiring The activity of an Acquirer of acquiring transactions at a Merchant Outlet located
in a different European Economic Area country than the country of the Acquirer.

Domestic Immediate MIFs that apply by default to POS consumer Immediate Debit Card Transactions
Debit MIFs where the Issuer of the Card used and the Merchant Outlet where the Card is
used are located in the same European Economic Area country.

Domestic Credit MIFs MIFs that apply by default to POS consumer Credit Card Transactions where
the Issuer of the Card used and the Merchant Outlet where the Card is used are
located in the same European Economic Area country.

Immediate Debit Card A Card that is linked to a current or deposit account to which a Transaction
is debited immediately (in a maximum of 2 working days) on receipt of the
Transaction by the Issuer and includes Transactions with Prepaid Cards.

Merchant Service Charge A charge that is agreed between, and charged by, an Acquirer to a Merchant on
a per-transaction basis in respect of payment card transactions.

POS Point of sale.

Revolving Credit Card A Card that offers the Cardholder a line of credit, specific to that Revolving Credit
Card account and the ability to revolve part, or all, of any outstanding balance on
the Revolving Credit Card account during each statement cycle.

CR-124 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Core Rules
Visa Core Rules
Visa Core Rules and Visa Product and Service Rules

Term Meaning

Single Merchant The identifier assigned by Visa upon request to Merchants belonging to the
Identifier same group of companies, or each franchise arrangement, for which there is a
single Merchant relationship.

Cross-Border Acquirers may offer either the Domestic Immediate Debit MIFs or Domestic Credit MIFs
applicable in the location of the Merchant Outlet or:

● An immediate debit MIF of 0.20%

● A credit MIF of 0.30%,

for domestic consumer Cross-Border Acquired Transactions that meet all of the following conditions:

● The Acquirer identifies the Merchant accepting the Card Transaction with its Single Merchant
Identifier.
● The Transaction is correctly accepted by the Merchant using EMV, Verified by Visa,1 or other
equivalent secure Visa technology and correctly entered into the Visa Europe System or reported
to Visa by the Acquirer.

The Merchant Agreement sets the Merchant Service Charge on a MIF Plus Plus basis and does not
blend the MIFs paid in relation to Card Transactions with the MIFs paid in relation to any other
payment system transaction. In addition, the Cross-Border Acquirer must offer Merchants separate MIF
Plus Plus pricing for each of Credit Cards and Immediate Debit Cards.
1
A Merchant must adhere to an Issuer's requested authentication method.

ID# 0029800 Edition: Oct 2017 | Last Updated: Oct 2017

1.10 Risk

1.10.1 Corporate Risk Reduction

1.10.1.1 Visa Right to Protect the Visa Payment System

Visa reserves all rights to protect the Visa payment system, including, but not limited to, implementing
any provision in Section 1.10.1.2, “Member Risk Reduction Requirements.”

Visa is not obligated to take actions to protect any Member, Merchant, or Cardholder from financial
injury.

14 October 2017 Visa Confidential CR-125

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Core Rules
Visa Core Rules
Risk

In the Europe Region, a Member must provide in its agreement with a Visa-approved manufacturer, a
Third-Party Personalizer, or any other agent a provision that enables the Member to limit or terminate
its agreement with the approved manufacturer, Third-Party Personalizer, or agent upon instruction by
Visa.

ID# 0003687 Edition: Oct 2017 | Last Updated: Oct 2016

1.10.1.2 Member Risk Reduction Requirements

Visa may impose conditions on a Member if it reasonably believes the Member's Visa Program is not
being operated in a sound and safe manner or exposes Visa or its Members to financial loss.

Upon receipt of instructions imposing conditions, a Member or its agent must implement risk
reduction measures that may include, but are not limited to, the following:

● Prohibiting or limiting any of the following actions:

– Issuing new or reissued Cards
– Signing or re-signing Merchants
– Using an agent
● Blocking the Authorization of Transactions or prohibiting Acquirers from obtaining Authorization
for Transactions on behalf of certain Merchants
● Terminating some or all Merchants that:
– Conduct Transactions where the Cardholder is not present or where goods or services are to be
delivered after the Transaction Date
– Receive a volume of Chargebacks that substantially exceeds the system average
● Pledging collateral to secure one or more of the following:
– A Member's or agent's obligations to Visa and reimbursement to Visa for any expenses
incurred to ensure compliance
– The liquidity impact to Visa of Settlement or other payments due to Visa from a Member, its
affiliates, or its Clearing Processor as approved by Visa
– Reimbursement to Visa for any expenses incurred to ensure compliance
● Consolidating into a single Funds Transfer Settlement Reporting Entity all or some of the
Settlement payments in a Settlement Currency of a Member and its affiliates or of a Clearing
Processor as approved by Visa for one or more Members arising from one or more Settlement
systems operated by Visa or its subsidiaries or affiliates, operated privately, or by a third party, in
order to reduce the liquidity impact of such Settlement payments on Visa (Settlement Payment
Consolidation) or risk of Settlement Loss (as defined in Section 9.01 of the Visa International
Certificate of Incorporation and By-Laws and the Visa U.S.A. Inc. Certificate of Incorporation and By-
Laws).

CR-126 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Core Rules
Visa Core Rules
Visa Core Rules and Visa Product and Service Rules

● Redirecting Settlement funds to avoid potential losses, as specified in Section 1.7.6.6, “Visa Rights
in Calculating Settlement,” including, but not limited to, the following:
– Rerouting Settlement funds around the financial institution that normally holds the Member's
or agent's funds
– Holding funds to ensure the correct application of Cardholder funds
– Holding funds for the payment of Merchants
– Holding funds for the future payment of Chargebacks
– Withholding funds for the purpose of obtaining collateral or meeting other Member
obligations
– Prohibiting or limiting a Member's right to sponsor Participant Members
● Requiring a Member to change one or more of its designated agents

Visa is not obligated to take these actions to protect any Member, Merchant, Sponsored Merchant, or
Cardholder from financial injury.

ID# 0005057 Edition: Oct 2017 | Last Updated: Oct 2016

1.10.1.3 Visa Right to Terminate Merchants, Payment Facilitators, Marketplaces,

Sponsored Merchants, or Digital Wallet Operators

Visa may permanently prohibit a Merchant, Marketplace,1 Payment Facilitator, Sponsored Merchant,
Digital Wallet Operator, or any other entity, or one or more of its principals, from participating in the
Visa Program or Visa Electron Program for any reasons it deems appropriate, such as:

● Fraudulent activity
● Presenting Transaction Receipts that do not result from an act between a Cardholder and a
Merchant or Sponsored Merchant (laundering)
● Entering into a Merchant Agreement or Payment Facilitator Agreement under a new name with the
intent to circumvent the Visa Rules
● Activity that causes the Acquirer to repeatedly violate the Visa Rules
● Activity that has resulted in Visa prohibiting the Merchant, Sponsored Merchant, or Payment
Facilitator from participating in the Visa Program or Visa Electron Program
● Exceeding the Visa Chargeback Monitoring Program thresholds
● Entering illegal or brand-damaging Transaction activity into the Visa payment system
● Any other activity that may result in undue economic hardship or damage to the goodwill of the
Visa system

Visa may contact a Merchant, a Marketplace and its retailers,1 a Sponsored Merchant, or a Payment
Facilitator directly, if warranted.

14 October 2017 Visa Confidential CR-127

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Core Rules
Visa Core Rules
Risk

In the Europe Region, an Acquirer may appeal to Visa with proof that the prohibition or any other
conditions are impractical or unwarranted.
1
 Effective 14 October 2017

ID# 0007120 Edition: Oct 2017 | Last Updated: Oct 2017

1.10.1.4 Acquirer Responsibility for Costs Due to Failure to Terminate a Merchant

An Acquirer is responsible for all costs incurred by Visa due to the Acquirer's failure to terminate a
Merchant, Marketplace,1 Sponsored Merchant, Payment Facilitator, or Staged Digital Wallet Operator.
This includes attorney's fees and costs of any legal action undertaken by Visa to protect the goodwill
of the Visa system or to prevent further harm to Members and Cardholders.
1
Effective 14 October 2017

ID# 0007117 Edition: Oct 2017 | Last Updated: Oct 2017

1.10.1.5 Visa Anti-Bribery Program

Visa maintains an anti-bribery compliance program designed to comply with the requirements and
restrictions of the United States Foreign Corrupt Practices Act and other anti-bribery laws. A Member
must cooperate with Visa in the administration of the Visa anti-bribery program, including, but not
limited to, the following:

● Complete, upon request, the Anti-Money Laundering/Anti-Terrorist Financing (AML/ATF), Sanctions

and Anti-Bribery Compliance Program Questionnaire disclosing the level of ownership, control, and
influence of any non-US government, agency, or instrumentality thereof in the Member
● Notify Visa when a non-US government acquires (either as one agency or collectively through
different agencies or instrumentalities) an equity interest of 30% or more in the Member

This does not apply in the US Region.

ID# 0008836 Edition: Oct 2017 | Last Updated: Oct 2017

1.10.1.6 Anti-Money Laundering Program Requirement

A Member must implement and maintain an anti-money laundering program that is reasonably
designed to prevent the use of the Visa system to facilitate money laundering or the financing of
terrorist activities.

ID# 0000652 Edition: Oct 2017 | Last Updated: Oct 2014

CR-128 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Core Rules
Visa Core Rules
Visa Core Rules and Visa Product and Service Rules

1.10.1.7 Visa Anti-Money Laundering Program – Member Requirements

A Member must cooperate with Visa in the administration of the Visa anti-money laundering program,
including, but not limited to, the following:

● Completing the Anti-Money Laundering/Anti-Terrorist Financing (AML/ATF), Sanctions and Anti-

Bribery Compliance Program Questionnaire when requested by Visa and returning the form within
the time limit specified by Visa
● Assisting Visa in guarding against Card issuance and Merchant acquiring in circumstances that
could facilitate money laundering or the financing of terrorist activities
● Identifying circumstances of heightened risk and instituting policies, procedures, controls, or other
actions specified by Visa to address the heightened risk
● Providing a copy of the Member's anti-money laundering plan if requested by Visa
● Ensuring the adequacy of the applicable controls implemented by designated agents of the
Member

ID# 0000653 Edition: Oct 2017 | Last Updated: Oct 2017

1.10.1.8 Anti-Money Laundering Program Compliance

If Visa determines that a Member or the Member's designated agent has failed to comply with Section
1.10.1.6, “Anti-Money Laundering Program Requirement,” and Section 1.10.1.7, “Visa Anti-Money
Laundering Program – Member Requirements,” Visa may impose conditions on or require additional
actions of the Member or the Member’s designated agent to prevent possible money laundering or
financing of terrorist activities. These actions may include, but are not limited to, the following:

● Implementation of additional policies, procedures, or controls

● Termination of a Merchant Agreement
● Termination of a Cardholder agreement
● Termination of an agent agreement
● Termination of Visa membership
● Non-compliance assessments
● Other action that Visa in its sole discretion determines to take with respect to the Member or the
Member’s designated agent

ID# 0000654 Edition: Oct 2017 | Last Updated: Oct 2014

14 October 2017 Visa Confidential CR-129

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Core Rules
Visa Core Rules
Risk

1.10.2 Brand Protection

1.10.2.1 Acquirer Brand Protection Requirements

An Acquirer must ensure that a Merchant, Marketplace,1 Payment Facilitator, Sponsored Merchant,
or Staged Digital Wallet Operator does not accept Visa Cards for, or display a Visa-Owned Mark on
a website and/or application that is used in relation to, the purchase or trade of photographs, video
imagery, computer-generated images, cartoons, simulation, products that claim or imply a similar
efficacy as prescription drugs, controlled substances, or recreational/street drugs, irrespective of claims
of legality or any other media or activities including, but not limited to, activities listed in Section
12.6.9.1, “Global Brand Protection Program Non-Compliance Assessments for Illegal or Prohibited
Transactions.”
1
Effective 14 October 2017

ID# 0026376 Edition: Oct 2017 | Last Updated: Oct 2017

1.10.2.2 Global Brand Protection Program – Requests for Information

An Acquirer must provide information relating to any request for information presented by Visa, its
designees, or any regulatory agency, as required under the Global Brand Protection Program.

The Acquirer must provide the required information in writing as soon as possible, but no later than 7
business days following receipt of the request for information.

ID# 0026384 Edition: Oct 2017 | Last Updated: Oct 2014

1.10.3 Investigations

1.10.3.1 Investigation Assistance to Other Members

A Member must assist other Members in an investigation of fraudulent activity with a Visa Card or Visa
Electron Card by performing tasks including, but not limited to, the following:

● Interviewing Merchants, Sponsored Merchants, Cardholders, suspects, witnesses, and law

enforcement personnel
● Obtaining handwriting samples, photographs, fingerprints, and any other similar physical evidence
● Recovering lost, stolen, or Counterfeit Cards
● Providing information to proper authorities for the possible arrest of suspects, at the Issuer's
request
● Performing any other reasonable investigative assistance

CR-130 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Core Rules
Visa Core Rules
Visa Core Rules and Visa Product and Service Rules

● Inspecting the facilities of credit card manufacturers, embossers, encoders, mailers, and chip
embedders

ID# 0007122 Edition: Oct 2017 | Last Updated: Oct 2014

1.10.3.2 Investigation Assistance Standards – CEMEA and Europe Regions

In the CEMEA Region and Europe Region, a Member must respond to a request from another Member,
Visa, or a law enforcement agency as follows: 

● For an Issuer, 3 business days

● For an Acquirer, 5 business days

If the request relates to an investigation where a suspect is in custody, the Member must respond
within 12 hours of the request.

An Issuer must supply at least the following information, providing as much detail as possible:

● Card status
● Full details of loss or theft of Card
● Cardholder details
● Expiration date
● Suspect or disputed fraudulent activity

An Acquirer must supply at least the following information, providing as much detail as possible:

● Merchant status
● Name and address details
● Principal name
● Suspect fraudulent activity details
● Other relevant circumstances

In the CEMEA Region, where police and/or prosecuting authorities make a request, Visa is authorized
and is granted a power of attorney to instigate and conduct criminal proceedings on a Member’s
behalf.

ID# 0002249 Edition: Oct 2017 | Last Updated: Apr 2017

14 October 2017 Visa Confidential CR-131

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Core Rules
Visa Core Rules
Risk

1.10.4 Information Security

1.10.4.1 Account and Transaction Information Security Requirements

A Member must:

● Maintain all materials or records in any form that contains account or Transaction Information in a
safe and secure manner with access limited to authorized personnel, as specified in the Payment
Card Industry Data Security Standard (PCI DSS)
● Ensure that agreements and contracts with agents and Merchants clearly establish their
responsibilities to meet Visa standards, the liabilities for failure to meet the standards, and the
requirement to allow for inspections by the Member or Visa
● Ensure that all agents and Merchants with access to account or Transaction Information comply
with the Payment Card Industry Data Security Standard (PCI DSS)
● Ensure that all agents and Merchants do not store any of the following subsequent to
Authorization:
– Full contents of any data taken from the Magnetic Stripe (on a Card, in a Chip, or elsewhere)
– Card Verification Value 2
– PIN or the encrypted PIN block
– Verified by Visa verification data
● Comply with, and ensure that all agents and Merchants use Payment Applications that comply
with, the Payment Application Data Security Standard (PA-DSS)
● Upon request, certify to Visa that agents and Merchants are in compliance with the Payment Card
Industry Data Security Standard (PCI DSS)
● Comply with, and ensure that its Merchants, agents, and other third parties with access to account
or Transaction Information comply with, the requirements of the Account Information Security
Program. The Member must also ensure that its Merchants both:
– Implement and maintain all Account Information Security Program requirements
– If using a Third Party Agent, ensure that the Third Party Agent implements and maintains all of
the security requirements specified in the Account Information Security Program

ID# 0002228 Edition: Oct 2017 | Last Updated: Oct 2017

CR-132 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Core Rules
Visa Core Rules
Visa Core Rules and Visa Product and Service Rules

1.10.4.2 Cardholder and Transaction Information Disclosure Limitations

An Acquirer must obtain the prior written consent of the Issuer and Visa before disclosing a
Cardholder's Account Number, personal information, or other Transaction Information to a third party
that is not the Agent of the Acquirer for the sole purpose of completing a Transaction. The Acquirer
must ensure that its Agents and the Agents' employees both:

● Make no further disclosure of the information

● Treat the information as confidential

An Acquirer or Merchant may disclose Transaction Information to third parties without the prior
consent of the Issuer and Visa only for the following:

● Supporting a loyalty program

● Providing fraud control services
● Assisting the Merchant in completing the initial Merchant Transaction

An Agent must not disclose an Account Number, Cardholder personal information, or other
Transaction Information to third parties, other than for the sole purpose of completing the initial
Merchant Transaction or with the permission of the Issuer, Acquirer, or Visa. Any such disclosure must
be subject to strict, written, confidentiality obligations.

ID# 0026337 Edition: Oct 2017 | Last Updated: Apr 2016

1.10.4.3 Issuer Fraud Activity Reporting

A Member must immediately report all fraudulent activity or other criminal risk activity to Visa.

An Issuer must report1 Fraud Activity through VisaNet, as specified in the Fraud Reporting System (FRS)
User's Guide, when either a:

● Fraudulent user has obtained a Card or Account Number

● Card was obtained through misrepresentation of identification or financial status

The Issuer must report the Fraud Activity upon detection, but no later than:

● 90 calendar days from the Transaction Date

● 30 calendar days following the receipt of the Cardholder’s dispute notification, if the notification is
not received within the 90-calendar day period

At least 90% of rejected Fraud Activity must be resubmitted and accepted into the Fraud Reporting
System.

14 October 2017 Visa Confidential CR-133

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Core Rules
Visa Core Rules
Risk

In addition, for Intraregional Transactions in the Europe Region, an Issuer must report Fraud Activity
through its Visa Scheme Processor, as follows:

● Upon detection, ensuring that 80% of fraud related to lost Cards, stolen Cards, Counterfeit Cards,
and Cards not received is reported within 60 days of the Transaction Date, and the remaining 20%
within 90 days
● Upon detection, ensuring that 65% of fraud related to fraudulent use of Account Numbers is
reported within 60 days of the Transaction Date and the remaining 35% within 90 days
● Immediately upon confirmation, but no later than 60 days after the Transaction Date

If an Issuer does not comply with these fraud reporting requirements, the Issuer is subject to non-
compliance assessments.
1
In the Europe Region, from the date an Account Number is reported to Visa, the Account Number is outside of the scope
of the requirements of the Payment Card Industry Data Security Standard (PCI DSS) and Account Information Security
Program.

ID# 0002389 Edition: Oct 2017 | Last Updated: Oct 2016

1.10.4.4 Counterfeit Activity Reporting

An Acquirer must report both:

● Counterfeit activity through VisaNet (or, in the Europe Region, through its Visa Scheme Processor),
using the appropriate fraud advice transaction code in the same manner as specified for Issuers in
Section 1.10.4.3, “Issuer Fraud Activity Reporting”
● A counterfeit Transaction within 60 calendar days of a Chargeback, when no Representment or
Arbitration right is available

ID# 0002395 Edition: Oct 2017 | Last Updated: Oct 2016

1.10.5 High-Brand Risk Merchants

1.10.5.1 High-Brand Risk Acquirer Requirements

An Acquirer of High-Brand Risk Merchants, High-Risk Internet Payment Facilitators, or High-Brand Risk
Sponsored Merchants must do all of the following:

● Participate in the Visa Merchant Trace System (VMTS), where available and permitted under
applicable laws or regulations, and both:
– Query VMTS before entering into an agreement with a prospective Electronic
Commerce Merchant or Mail/Phone Order Merchant or Sponsored Merchant

CR-134 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Core Rules
Visa Core Rules
Visa Core Rules and Visa Product and Service Rules

– List any Electronic Commerce Merchant or Mail/Phone Order Merchant or Sponsored Merchant
that has been terminated for just cause on VMTS
● Provide Visa with a suspect violation report if a Merchant or Agent is identified by the Member as
processing illegal or prohibited Transactions1
1
Visa may waive or suspend non-compliance assessments to accommodate unique or extenuating circumstances or if
violations of the Visa Rules are identified and rectified before receipt of formal Notification from Visa that a violation has
occurred.

ID# 0026382 Edition: Oct 2017 | Last Updated: Oct 2014

1.10.5.2 High-Brand Risk Acquirer Capital Requirements

An Acquirer that has not previously acquired Transactions from Electronic Commerce Merchants, Mail/
Phone Order Merchants, or Sponsored Merchants classified as high-brand risk, as specified in Section
10.4.6.1, “High-Brand Risk MCCs,” must both:

● Be financially sound (as determined by Visa)

● Be rated above-standard (a Visa Member risk rating of "A" or "B") and meet a minimum equity
requirement of USD 100 million1,2
1
Visa may waive these requirements in exchange for assurance and evidence of the imposition of risk controls satisfactory to
Visa. This may include, but is not limited to, the pledging of additional collateral.
2
This does not apply in the Europe Region.

ID# 0026383 Edition: Oct 2017 | Last Updated: Oct 2016

1.10.6 Recovered Cards

1.10.6.1 Recovered Card Return Requirement

An Acquirer must notify the Issuer, through Visa Resolve Online or an Electronic Documentation
Transfer Method, that its Visa Card or Visa Electron Card has been recovered, as specified in Section
10.7.2.1, “Recovered Card Handling and Notification Requirements.”

ID# 0001782 Edition: Oct 2017 | Last Updated: Apr 2017

14 October 2017 Visa Confidential CR-135

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Core Rules
Visa Core Rules
Risk

1.10.7 Counterfeit Losses

1.10.7.1 Assignment of Liability for Counterfeit Transactions

Visa assigns liability to the Issuer or Acquirer for counterfeit Transactions, based on the following
priorities in the order shown:

● The Acquirer, if the Merchant identified on a Visa Fraud Monitoring Program report in the
1
enforcement period contributed to the origination of the Transaction Receipt for a counterfeit
Transaction
● The Acquirer first receiving the Transaction Receipt, if the BIN is not assigned to a Member
● The Acquirer that submitted the Transaction into Interchange, if an Authorization was required
and not obtained or the Account Number encoded on the Magnetic Stripe of a Visa Card was
authorized but was different than the embossed or printed Account Number submitted into
Interchange1
● The Issuer identified by the manufacturer product information printed on the reverse side of the
Visa Card, if the counterfeit Visa Card was recovered and resulted from either the loss or theft of an
unembossed and unencoded Visa Card1
● The Issuer, if its BIN appears on the Transaction Receipt or Clearing Record for the counterfeit
Transaction1

For a Transaction Receipt with an illegible or invalid Account Number, an Acquirer must comply with
the applicable rules for counterfeit losses if it appears that a Transaction Receipt resulted from the use
of either a:

● Counterfeit Card
● Misembossed or misencoded Visa Card

In the Europe Region, there is no time limit on a Member's right to reassign liability to the Issuer for a
Transaction in which a Counterfeit Card or a misencoded Card is used.
1
For qualifying Transactions, the EMV liability shift, as specified in Section 1.11.1.3, “EMV Liability Shift Participation,” takes
precedence over this section to assess liability in the event of a conflict.

ID# 0001812 Edition: Oct 2017 | Last Updated: Oct 2016

CR-136 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Core Rules
Visa Core Rules
Visa Core Rules and Visa Product and Service Rules

1.10.8 Agents

1.10.8.1 VisaNet Processor and Visa Scheme Processor Registration

A Member that uses a VisaNet Processor, whether or not the VisaNet Processor is itself a Member,
must submit to Visa a VisaNet Processor and Third Party Registration and Designation (Exhibit 5E)
before using the VisaNet Processor.

A Member that uses a non-Member as a VisaNet Processor must ensure that the non-Member
submits to Visa a VisaNet Letter of Agreement (Exhibit 5A) before using the non-Member as a VisaNet
Processor.

In addition, in the Europe Region, a Member must do all of the following for a Processor or Visa
Scheme Processor:

● Notify Visa of any change to the identity of the Processor or Visa Scheme Processor, or any change
to the scope of the activities of the Processor or Visa Scheme Processor, within 5 business days of
such change
● Only contract processing services to a Processor or Visa Scheme Processor that is compliant with
the Payment Card Industry Data Security Standard (PCI DSS)
● Ensure that the Processor or Visa Scheme Processor (or third party) operates a separate funds
transfer settlement reporting entity (FTSRE) for the transfer of the Settlement Amount

ID# 0025870 Edition: Oct 2017 | Last Updated: Oct 2016

1.10.8.2 Losses Resulting from Unauthorized Use

For losses resulting from Unauthorized Use, Visa may collect funds from one of the following, in the
order listed:

● Member that caused the loss or Members using the Third Party Agent that caused the loss
● VisaNet Processor that processed the Transaction, if either:
– No Member is directly responsible for the Unauthorized Use
– The responsible Member does not meet its financial obligations
● Members using the VisaNet Processor, if the VisaNet Processor does not meet its financial
obligations

ID# 0025888 Edition: Oct 2017 | Last Updated: Oct 2015

14 October 2017 Visa Confidential CR-137

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Core Rules
Visa Core Rules
Risk

1.10.8.3 VisaNet Processor Contingency Plans

A Member must have in place contingency plans for its VisaNet Processors in the event of failure,
including bankruptcy, insolvency, or other suspension of business operations. The contingency plans
must be provided to Visa upon request.

ID# 0025877 Edition: Oct 2017 | Last Updated: Oct 2014

1.10.8.4 VisaNet Processor or Visa Scheme Processor Disclosure of Account or Visa

Transaction Information

A Member, in the event of the failure, including bankruptcy, insolvency, or other suspension of
business operations of one of its VisaNet Processors or Visa Scheme Processors, must ensure that
the VisaNet Processor or Visa Scheme Processor does not sell, transfer, or disclose any materials that
contain Cardholder Account Numbers, personal information, or other Visa Transaction Information to
any other entity. The Member must ensure that its VisaNet Processor or Visa Scheme Processor either:

● Returns this information to the Member

● Provides acceptable proof of secure destruction of this information to the Member

ID# 0025875 Edition: Oct 2017 | Last Updated: Oct 2016

1.10.8.5 Third Party Agent Contract

A Third Party Agent must have a direct written contract with a Member to perform services on behalf
of the Member.

ID# 0025892 Edition: Oct 2017 | Last Updated: Oct 2014

1.10.8.6 Third Party Agent Registration Requirements

A Member must register a Third Party Agent with Visa. The Member must both:

● Use the Program Request Management application

● Complete the appropriate regional forms

Registration must be completed before the performance of any contracted services or Transaction
activity.

Visa may deny or reject a Third Party Agent’s registration at any time with or without cause.

CR-138 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Core Rules
Visa Core Rules
Visa Core Rules and Visa Product and Service Rules

A Third Party Agent is exempt from the registration requirements and the associated fees if it only
provides services on behalf of its affiliates (including parents and subsidiaries) that are Members that
own and control at least 25% of the Third Party Agent.

ID# 0025893 Edition: Oct 2017 | Last Updated: Oct 2016

1.10.8.7 Merchant Third Party Agent Registration Requirements

A Member must register with Visa a Third Party Agent that has been engaged by any of its Merchants
before the performance of any contracted services by the Third Party Agent on behalf of the Merchant.

Registration of a Third Party Agent is specific to each Member, and requires a separate registration by
each Member for any Third Party Agent that either:

● Uses its BIN. In the LAC Region, the registration is per Member, per country, and per agent.
● Provides contracted services on behalf of the Member or its Merchants

ID# 0025894 Edition: Oct 2017 | Last Updated: Oct 2014

1.10.8.8 Assignment of Liability for Third Party Agents

If a Member fails to meet its responsibilities regarding Third Party Agents, Visa assigns liability in the
following order of precedence:

● The Member from whose performance or nonperformance (including by its Third Party Agents) the
loss arose
● The Member, if any, that sponsored the above Member, with limitations specified in the Visa
International Certificate of Incorporation and By-Laws, Section 2.11
● BIN Licensees of BINs used in Transactions, with limitations specified in Section 1.1.9.3, “Liabilities
and Indemnification”
● Other BIN users, in an order determined by Visa

ID# 0025904 Edition: Oct 2017 | Last Updated: Oct 2016

1.10.9 Card Manufacturing and Distribution

1.10.9.1 Card Security Staff Requirements

An Issuer must have a qualified fraud control and Card security officer and staff that are primarily
responsible for all areas of security for Visa Cards and Visa Electron Cards. The security staff must do
all of the following:

14 October 2017 Visa Confidential CR-139

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Core Rules
Visa Core Rules
Risk

● Investigate all fraudulent use of the Issuer's Visa Cards or Visa Electron Cards
● Plan and supervise the manufacturing, embossing, encoding, printing, and mailing of the Issuer's
Visa Cards or Visa Electron Cards
● Plan and supervise the physical protection of the Issuer's Center and building
● Participate in Center employee background investigations

ID# 0002394 Edition: Oct 2017 | Last Updated: Oct 2014

1.10.9.2 Service Code Use Requirements

An Issuer must encode one of the valid Service Codes for the applicable product.

Service Code requirements do not apply to Emergency Card Replacements.

ID# 0008697 Edition: Oct 2017 | Last Updated: Oct 2014

1.10.9.3 Visa Product Personalization

An Issuer that personalizes Visa Products on its own behalf must create and maintain a secure
environment.

An Issuer that personalizes Visa Products on behalf of other Issuers must comply with all of the
following:

● Payment Card Industry (PCI) Card Production and Provisioning – Physical Security Requirements
● Payment Card Industry (PCI) Card Production and Provisioning – Logical Security Requirements
● Applicable regional Issuer personalization policy

For each Third Party Agent performing Instant Card Personalization Issuance, the Issuer must validate
the Third Party Agent's compliance with the Visa Global Instant Card Personalization Issuance Security
Standards, and complete an annual self-audit against the Visa Global Instant Card Personalization
Issuance Security Standards, for each location.

ID# 0025518 Edition: Oct 2017 | Last Updated: Apr 2017

1.10.9.4 Use of Approved Manufacturers, Approved Personalizers, and Approved

Fulfillment Vendors

An Issuer that does not perform its own manufacturing, personalization, or fulfillment must do all of
the following:

● Use a Visa-approved manufacturer to manufacture or print Visa Products1

CR-140 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Core Rules
Visa Core Rules
Visa Core Rules and Visa Product and Service Rules

● Ensure that the Visa-approved manufacturer is posted on the Visa Global Registry of Service
Providers2 and complies with the Payment Card Industry (PCI) Card Production and Provisioning –
Physical Security Requirements
● Use a Visa-approved Card personalizer or Visa (if applicable) to personalize Visa Products, unless
using an Instant Card Personalization Issuance Agent or another Issuer
● Ensure that the Visa-approved personalizer is posted on the Visa Global Registry of Service
Providers2
● Use a Visa-approved fulfillment vendor to package, store, or ship Visa Products unless using a
Distribution Channel Vendor for pre-manufactured, commercially ready Visa Products
● Ensure that the Visa-approved fulfillment vendor is posted on the Visa Global Registry of Service
Providers2
● Immediately3 notify Visa if the Visa-approved manufacturer, personalizer, and/or fulfillment vendor
is unable to complete its responsibilities
● Contract through another Issuer, Visa (if applicable), or Visa-approved manufacturer, personalizer,
or fulfillment vendor for the production, personalization, or fulfillment of Visa Products
● Review completed Card products for accuracy, including embossing, printing, and encoding
1
In the Europe Region, an Issuer must ensure that its Cards (except Reference Cards) are produced by a Visa-approved
manufacturer.
2
In the Europe Region, an equivalent Visa list of approved service providers
3
In the Europe Region, within 5 days

ID# 0025517 Edition: Oct 2017 | Last Updated: Apr 2017

1.10.9.5 Card Delivery Security Requirements

An Issuer must ensure adequate security throughout the entire transportation and delivery of Visa
Products.

ID# 0001992 Edition: Oct 2017 | Last Updated: Oct 2014

1.10.9.6 Use of Distribution Channel Vendors

An Issuer that uses a Distribution Channel Vendor must validate annually the Distribution Channel
Vendor's compliance with the Visa Global Physical Security Validation Requirements for Data
Preparation, Encryption Support and Fulfillment Card Vendors.

ID# 0025520 Edition: Oct 2017 | Last Updated: Oct 2014

14 October 2017 Visa Confidential CR-141

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Core Rules
Visa Core Rules
Risk

1.10.9.7 Card Shipment Inventory and Security Requirements

An Issuer must do all of the following:

● Inventory each entire product shipment to determine if any Visa Products are missing
● Provide additional instructions before authorizing further movement of the shipment
● Immediately notify the approved vendor, the carrier, Visa, the appropriate law enforcement agency,
and its own security personnel if a shipment of Visa Products either:
– Was not received as scheduled
– Was damaged or opened, or there is evidence that the contents of a sleeve, box, or container
are missing

ID# 0002002 Edition: Oct 2017 | Last Updated: Oct 2015

1.10.9.8 Card Shipment Receipt and Storage

Upon receipt of Visa Products, an Issuer must do all of the following:

● Authorize at least 2 employees to take the shipment to a high-security storage area

● Compare the number of Visa Products received with the count on the shipment invoice
● Attempt to resolve any discrepancies. If a discrepancy cannot be resolved, notify Visa.
● Report to Visa all lost, stolen, or missing Visa Products
● Store the Visa Products in a high-security area or vault with all of the following:
– Secure construction
– An intrusion alarm system
– Dual access limited to individuals meeting a comprehensive background investigation
– Closed circuit television and monitoring

ID# 0002378 Edition: Oct 2017 | Last Updated: Oct 2014

1.10.9.9 Mailing of Individual Personalized Visa Products

An Issuer must do all of the following:

● Proof and prepare Visa Products for mailing under dual control in a high-security area separate
from other operations
● Prevent unauthorized entry into the area
● Ensure that Cardholder addresses, including postal codes, are complete and correct

CR-142 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Core Rules
Visa Core Rules
Visa Core Rules and Visa Product and Service Rules

● Maintain stuffed, sealed, and stamped envelopes in a vault under dual control until mailing
● Record the exact date, time, and place of mailing for each Visa Product
● Report any Visa Products lost in the mail to Visa, the postal authorities, and the appropriate carrier
● Ensure that the return address on an envelope containing a Visa Product both:
– Does not identify the Issuer
– Includes a special post office box number that is changed periodically and serviced only by
staff authorized by the Issuer
● In areas where mail theft is known to occur, take every precaution to prevent theft of a Visa
Product by using special delivery procedures such as:
– Registered mail
– Certified mail
– Cardholder pick-up
– Personal delivery
– Express overnight courier

ID# 0025519 Edition: Oct 2017 | Last Updated: Oct 2014

1.11 Dispute Resolution

1.11.1 Chargebacks

1.11.1.1 Chargeback and Representment Process

After receiving a Presentment, an Issuer may charge back a Transaction to the Acquirer under the
conditions specified in Visa Product and Service Rules: Dispute Resolution. Similarly, the Acquirer may
represent the Transaction to the Issuer.

The Issuer must not charge back the Transaction a second time, with the exception of reason code 93
(Visa Fraud Monitoring Program), and the Acquirer must not represent the Transaction a second time.

If requested by the Acquirer, and permitted under applicable law, the Issuer should provide the
Cardholder's address.

An Acquirer must not reprocess a Transaction as a first Presentment if the Transaction has been
previously charged back.

14 October 2017 Visa Confidential CR-143

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Core Rules
Visa Core Rules
Dispute Resolution

A Member may have the right to file for Arbitration after completing the Chargeback/Representment
cycle. In some instances, Compliance may be available.

ID# 0003277 Edition: Oct 2017 | Last Updated: Oct 2017

1.11.1.2 Attempt to Settle

Before initiating a Chargeback, the Issuer must attempt to honor the Transaction.

If the attempt fails and the Issuer has already billed the Transaction to the Cardholder, the Issuer must
credit the Cardholder for the Chargeback amount.

An Issuer must credit its Cardholder's account for the amount in dispute, whether or not a Chargeback
was initiated, if the dispute involves an Electronic Commerce Transaction that meets the conditions of
any of the following Chargeback reason codes:

● 30 (Services not Provided or Merchandise Not Received)

● 41 (Cancelled Recurring Transaction)
● 53 (Not as Described)
● 83 (Fraud – Card-Absent Environment)
● 85 (Credit Not Processed)

The Issuer must not be reimbursed twice for the same Transaction.

A Cardholder must not be credited twice as a result of both a:

● Chargeback
● Credit processed by a Merchant

ID# 0003287 Edition: Oct 2017 | Last Updated: Oct 2014

1.11.1.3 EMV Liability Shift Participation

The EMV liability shift applies to qualifying Transactions, as follows:

CR-144 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Core Rules
Visa Core Rules
Visa Core Rules and Visa Product and Service Rules

Table 1-14: EMV Liability Shift Participation

Region Transactions in EMV Liability Shift Transactions in EMV Liability Shift effective
effective before 1 October 2017 1 October 2017

AP Region All domestic,1 intraregional, and Effective through 31 December 2021

interregional2 counterfeit POS All domestic,1 intraregional, and
Transactions, except Domestic interregional counterfeit POS and ATM
Transactions in China Transactions, except Domestic Transactions
in China and counterfeit ATM Transactions
All domestic, intraregional, and
in Indonesia
interregional2 counterfeit ATM
Transactions, except China, India, Effective 1 January 2022
Indonesia, Japan, Nepal and Thailand All domestic,1 intraregional, and
interregional counterfeit POS and ATM
Transactions, except Domestic Transactions
in China

Canada Region,3 All domestic, intraregional, and interregional2 POS and ATM Transactions4
CEMEA Region,3
Europe Region,3
LAC Region3

US Region All domestic and interregional2 Effective through 30 September 2020

counterfeit POS Transactions, except All domestic and interregional counterfeit
Transactions at Automated Fuel POS and ATM Transactions, except
Dispensers Domestic Transactions at Automated Fuel
Dispensers
Effective 1 October 2020
All domestic and interregional counterfeit
POS and ATM Transactions
1
In Malaysia, also includes fraudulent qualifying domestic non-counterfeit Transactions completed with a lost or stolen
Card or "not received item" (NRI) except qualifying Visa Easy Payment Service Transactions.
2
Among Visa Regions and individual countries participating in the EMV liability shift
3
Except for fraudulent qualifying Visa Easy Payment Service Transactions completed with a lost or stolen Card or "not
received item" (NRI)
4
Counterfeit, lost, stolen, and "not received item" (NRI) fraud only

ID# 0008190 Edition: Oct 2017 | Last Updated: Oct 2017

14 October 2017 Visa Confidential CR-145

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Core Rules
Visa Core Rules
Dispute Resolution

1.11.2 Arbitration and Compliance

1.11.2.1 Invalid Arbitration or Compliance Case Rejection

If Visa determines that an Arbitration or Compliance request is invalid, it may reject the case and retain
the filing fee.

ID# 0001449 Edition: Oct 2017 | Last Updated: Oct 2014

1.11.2.2 Arbitration and Compliance Committee Decision

The Arbitration and Compliance Committee bases its Arbitration or Compliance decision on all
information available to it at the time of reaching the decision, including, but not limited to, the
provisions of the Visa Rules effective on the Transaction Date and may, at its sole discretion, consider
other factors, such as the objective of ensuring fairness. The decision is delivered to both Members in
writing and is final and not subject to any challenge, except for any right of appeal permitted in the
Visa Product and Service Rules: Dispute Resolution.

ID# 0027133 Edition: Oct 2017 | Last Updated: Oct 2016

1.11.2.3 Arbitration or Compliance Financial Liability

An Arbitration or Compliance decision may result in either:

● One Member assigned full liability

● Members sharing financial liability

The responsible Member is financially liable for all of the following:

● Transaction amount
– If the opposing Member is responsible, the requesting Member may collect this amount from
the opposing Member.
– For US Domestic Transactions, Visa will debit or credit through Visa Resolve Online the
Members involved as appropriate.
● Review fee
● Filing fee

The filing Member is financially liable for any difference due to currency fluctuation between the
amount originally presented and the Chargeback or Representment amount.

When the case is adjudicated, Visa will collect the filing and review fees through the Global Member
Billing Solution from the responsible Member.

CR-146 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Core Rules
Visa Core Rules
Visa Core Rules and Visa Product and Service Rules

Either Member in an Arbitration or Compliance dispute may also be liable for a non-compliance
assessment for each technical violation of the applicable Visa Rules. Technical non-compliance
assessments do not apply in the Europe Region.

ID# 0003623 Edition: Oct 2017 | Last Updated: Oct 2016

1.11.2.4 Arbitration or Compliance Appeal

The decision on any permitted appeal of an Arbitration or Compliance ruling is final and not subject to
any challenge.

ID# 0001440 Edition: Oct 2017 | Last Updated: Oct 2014

1.12 Fees and Non-Compliance Assessments

1.12.1 Fee Assessment by Visa

1.12.1.1 Fee Determination and Application

A Member must pay fees to Visa for access to and use of Visa products and services, as specified in
the applicable Fee Schedules, as established or amended from time to time. In addition, Members
must also pay certain fees to other Members (for example: as a reward paid to a store clerk for Card
recovery or for the fulfillment of a Retrieval Request).

All Members are responsible for payment of fees, as specified in the Visa Rules and the applicable Fee
Schedules.

Fees apply to all International Transactions and Domestic Transactions, unless otherwise specified.

Visa may offset the amount of any fees, non-compliance assessments, or other obligations owed
by the Member, or its affiliates, subsidiaries, or parent companies that are also Members in other
jurisdictions, to Visa with any amount owed to the Member by Visa.

All currency amounts are in USD, unless otherwise stated.

All charges imposed by Visa, whether in the form of fees, exchange rates, or otherwise, are charges
imposed on Members. A Member is responsible for paying all charges, regardless of whether
it absorbs the charges, passes them on, or increases them in billing its customer (for example:
Cardholder or Merchant).

A Member or its agent must not represent to its customer that Visa imposes any charge on the
customer.

ID# 0002999 Edition: Oct 2017 | Last Updated: Oct 2015

14 October 2017 Visa Confidential CR-147

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Core Rules
Visa Core Rules
Fees and Non-Compliance Assessments

1.12.1.2 Card Service Fee Collection

Visa assesses and collects Card service fees through the Global Member Billing Solution or other
designated method.

ID# 0007886 Edition: Oct 2017 | Last Updated: Oct 2014

1.12.1.3 Credit Adjustments

Visa may make a credit adjustment for any fees settled through VisaNet.

ID# 0003004 Edition: Oct 2017 | Last Updated: Oct 2014

1.12.1.4 Fee Adjustments

If Visa confirms that a Member has either underpaid or overpaid its fees, Visa may process a fee
adjustment. The fee adjustment time period is limited to the 2 years before the date that either of the
following occurred:

● The overpayment or underpayment was reported to Visa by the Member.

● Visa discovered that an adjustment was due to the Member.

Visa reserves the right to collect an underpayment from a Member beyond the 2-year period.

In the AP Region, Card service fees paid will be refunded for the most recent quarter. The Member
must submit its refund request within 60 days from the close of the quarter in question. For all other
fees, the provisions specified above apply.

Any collection or refund does not include interest.

ID# 0026403 Edition: Oct 2017 | Last Updated: Oct 2014

1.12.2 Member Fee Collection

1.12.2.1 Fee Disputes

A Member must not return through VisaNet a Fee Collection Transaction initiated by Visa. Members
must resolve such disputes directly with Visa.

ID# 0007993 Edition: Oct 2017 | Last Updated: Oct 2014

CR-148 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Core Rules
Visa Core Rules
Visa Core Rules and Visa Product and Service Rules

1.12.3 Non-Compliance Assessments

1.12.3.1 Visa Right to Impose Non-Compliance Assessments

The Visa Rules contain enforcement mechanisms that Visa may use for violations of the Visa Charter
Documents or Visa Rules. The Visa Rules specify the procedure for the allegation and investigation of
violations and the rules and schedules for non-compliance assessments.

A Member that does not comply with the Visa Charter Documents or Visa Rules will be subject to non-
compliance assessments.

These procedures and non-compliance assessments are in addition to enforcement rights available to
Visa under other provisions of the Visa Rules, or through other legal or administrative procedures.

Visa may assess, suspend, or waive non-compliance assessments, in whole or in part, to accommodate
unique or extenuating circumstances.

ID# 0007280 Edition: Oct 2017 | Last Updated: Oct 2015

1.12.3.2 General Non-Compliance Assessment Schedule

The non-compliance assessments specified in Table 1-15, “General Schedule of Non-Compliance

Assessments,” may be assessed for a violation of the Visa Rules and are in addition to any other non-
compliance assessments specified in the Visa Rules.

In the Europe Region, if a specific non-compliance assessment has been prescribed for the first
violation only, the subsequent non-compliance assessments specified in Table 1-15, “General Schedule
of Non-Compliance Assessments,” will apply for each repeated violation.

Table 1-15: General Schedule of Non-Compliance Assessments

Violation Non-Compliance Assessment

First violation of rule Warning letter with specific date for correction and
USD 1,000 (in the Europe Region, USD 500)

Second violation of same rule in a 12-month period USD 5,000

after Notification of first violation

Third violation of same rule in a 12-month period USD 10,000

after Notification of first violation

Fourth violation of same rule in a 12-month period USD 25,000

after Notification of first violation

5 or more violations of same rule in a 12-month Visa discretion

period after Notification of first violation

14 October 2017 Visa Confidential CR-149

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Core Rules
Visa Core Rules
Fees and Non-Compliance Assessments

Violation Non-Compliance Assessment

If the 12-month period is not violation-free and the Additional non-compliance assessment equal to all
non-compliance assessments total USD 25,000 or non-compliance assessments levied during that 12-
more month period

ID# 0000482 Edition: Oct 2017 | Last Updated: Apr 2017

1.12.3.3 Determination of Violation of the Visa Rules

Determination of a violation of the Visa Charter Documents or Visa Rules may be made based on
either:

● The response from a Member to a Notification of investigation and other available information.
Visa will determine whether a violation of the Visa Charter Documents or Visa Rules has occurred.
● The Member's failure to respond to a Notification of investigation and to provide all information
requested

ID# 0001052 Edition: Oct 2017 | Last Updated: Oct 2015

1.12.3.4 Notification of Determination of Violation

Visa will notify a Member if it determines that a violation of the Visa Charter Documents or Visa Rules
has occurred, or if it determines that a violation is continuing to occur, and will specify a date by which
the Member must correct the violation. The Notification will advise the Member of all of the following:

● Reasons for such determination

● Non-compliance assessment amount
● Right to appeal the determination and/or the non-compliance assessments for the violation

Visa may require a Member to submit a compliance plan to resolve the violation.

ID# 0001053 Edition: Oct 2017 | Last Updated: Oct 2015

1.12.3.5 Non-Compliance Assessment Member Responsibility

A non-compliance assessment is imposed by Visa on a Member. A Member is responsible for paying

all non-compliance assessments, regardless of whether it absorbs them, passes them on, or increases
them in billing its customer (for example: Cardholder or Merchant). A Member must not represent to
its customer that Visa imposes any non-compliance assessment on its customer.

ID# 0001054 Edition: Oct 2017 | Last Updated: Oct 2014

CR-150 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Core Rules
Visa Core Rules
Visa Core Rules and Visa Product and Service Rules

1.12.3.6 Non-Compliance Assessment Payment

Any non-compliance assessment or investigative cost is due 30 calendar days after receipt of
Notification, as specified in the billing statement. An amount equal to the outstanding balance on any
billing statement will be added to the balance due, as follows:

● If payment is not received within the 30-calendar-day period

● For each successive 30-calendar-day period, until paid

Visa may collect any non-compliance assessments, together with costs that are not paid within 30
calendar days of the billing statement date, via a setoff against any monies owed by Visa to the
Member.

ID# 0000481 Edition: Oct 2017 | Last Updated: Oct 2014

1.12.3.7 Repeated Non-Compliance

Repetitive violations of the Visa Rules incur heavier non-compliance assessments or other actions. A
violation of any rule qualifies as a repetitive violation only if the violating Member does not correct it
by the date specified in the Notification.

ID# 0003645 Edition: Oct 2017 | Last Updated: Oct 2014

1.12.3.8 Non-Compliance Assessments for Repetitive Violations

Non-compliance assessments increase for repetitive violations of the Visa Rules within any 12-month
period. The 12-month period begins on the date of the most recent Notification of the violation and
ends following a 12-month period free of violations of that rule.

ID# 0000478 Edition: Oct 2017 | Last Updated: Oct 2014

1.12.3.9 Responsibility for Investigative Costs

Visa may assess all investigative costs incurred by Visa to the violating Member, in addition to any
non-compliance assessments.

ID# 0000480 Edition: Oct 2017 | Last Updated: Oct 2014

14 October 2017 Visa Confidential CR-151

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Core Rules
Visa Core Rules
Fees and Non-Compliance Assessments

1.12.3.10 Willful Violations of the Visa Rules

In addition to the non-compliance assessments specified in the Visa Rules, a Member found to have
willfully violated the Visa Rules, adversely affecting the goodwill associated with the Visa system,
brand, products and services, operation of the Visa Systems, or operations of other Members will be
subject to a further non-compliance assessment. A violation is considered "willful" if the Member
knew, or should have known, or its knowledge can be fairly implied, that its conduct constituted a
violation of the Visa Rules.
1
When determining the amount of a non-compliance assessment, in addition to the criteria above, all
of the following will be considered:

● Type of violation
● Nature of the damage, including the amount incurred by Visa and its Members
● Repetitive nature of the violation
● Member history or prior conduct
● Effect of the assessment upon the safety and soundness of the Visa system and the Member,
including the Member committing the violation
● Any other criteria Visa deems appropriate
1
In the Europe Region, the non-compliance assessments specified in Section 12.9.1.1, “Willful Violation Non-Compliance
Assessments – Europe Region,” will apply.

ID# 0007288 Edition: Oct 2017 | Last Updated: Oct 2016

1.12.3.11 Enforcement Appeals

A Member may appeal a determination of a violation or non-compliance assessment to Visa, as

follows:

● The Member's appeal letter must be received by Visa within 30 days of the Member's receipt of the
Notification of the violation or non-compliance assessment.
● The appealing Member must submit with the appeal any new or additional information necessary
to substantiate its request for an appeal.
● A fee of USD 5,000 will be assessed to the Member upon receipt of the appeal. This fee is
refundable if the appeal is upheld.

A Member may submit arguments supporting its position. All decisions are final and not subject to
challenge.

ID# 0025975 Edition: Oct 2017 | Last Updated: Oct 2014

CR-152 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
Part 2:
Visa Product and Service Rules
 Visa Product and Service Rules
Licensing and Numerics Management
Visa Core Rules and Visa Product and Service Rules

2 Licensing and Numerics Management

2.1 Membership

2.1.1 Member Acquisitions and Mergers

2.1.1.1 Member Acquisition upon Regulatory Closure – US Region

In the US Region, in the event of a regulatory closure, the assuming organization must comply with the
requirements specified in Table 2-1, “Regulatory Closure - Assuming Member Requirements.”

Table 2-1: Regulatory Closure – Assuming Member Requirements

Condition  Required Action

Assuming organization is not a Member at the time ● Submit to Visa a Client Licensing Application
of its assumption of Visa programs and is eligible for agreement within 10 calendar days after the
membership assuming organization's assumption of the Visa
programs
● Submit the appropriate membership materials
within the time specified by Visa
● Meet any conditions of membership within 30
calendar days of the assuming organization's
assumption of the Visa programs

Assuming organization is not a Member at the time of ● Cease all operations of the Visa programs and use
its assumption of Visa programs and does not submit of the Visa-Owned Marks
the required Client Licensing Application agreement
● Be liable for all losses, costs, damages, and
within the specified time
expenses (including attorneys' fees and
expenses) to Visa and its Members resulting from
unauthorized operations 

Assuming organization is not a Member of Visa at  Immediately cease both:

the time of its assumption of Visa programs and is
● All use of the Visa-Owned Marks and all other
not eligible for the appropriate membership or if Visa
activities reserved for Members
declines its application
● Exercising the rights and privileges reserved for
Members

Assuming Member is not authorized to engage in one ● Submit the appropriate membership materials
or more of the assumed Visa programs within the time frame specified by Visa
● Meet any conditions of membership within
30 calendar days of the Assuming Member's
assumption of the Visa programs

14 October 2017 Visa Confidential PSR-155

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Licensing and Numerics Management
Membership

A Member that assumes the Visa programs of a failed Member immediately assumes full liability for
those Visa programs.

Upon verification from the applicable regulatory agency that a Member has assumed the Visa
programs of a failed Member, Visa will provide Notification listing the Visa programs for which Visa
understands the Assuming Member is liable.

The Assuming Member must submit to Visa, within the time specified in the Notification, written
confirmation of the Visa programs assumed.

ID# 0025752 Edition: Oct 2017 | Last Updated: Oct 2016

2.1.1.2 Merger – Surviving Member Requirements

In the event of a Merger between a Member and another Member or a non-Member, the surviving
organization must comply with Table 2-2, “Merger - Surviving Member Requirements.”

Table 2-2: Merger – Surviving Member Requirements

Condition Required Action

Surviving organization is a Member ● Submit to Visa both:

– Written notification of the Merger
– Copy of the approval document from the appropriate
regulatory agency or an equivalent
● Immediately assume full financial liability for all programs for
which the merging organization was liable
● Assume liability for the payment of all fees, including those
that remain unpaid from the merging organization
If Visa does not receive notification within 30 calendar days of the
effective date of a Merger, Visa may process the Merger, including
the transfer of all products and programs, and reclaiming any
inactive BINs or other assigned Numeric IDs.

Surviving organization is a non-Member ● Submit to Visa both:

that is eligible for membership
– Client Licensing Application within the earlier of 30
calendar days of the public announcement of the Merger
or 10 calendar days after the completion of the Merger
– Appropriate membership materials
● Meet any conditions of membership within 60 calendar days
of the effective date of the Merger

PSR-156 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Licensing and Numerics Management
Visa Core Rules and Visa Product and Service Rules

Condition Required Action

Surviving organization is a non-Member ● Cease all operations of Visa programs and use of the Visa-
and does not submit a Client Licensing Owned Marks
Application within the earlier of 30
● Be liable for all losses, costs, damages, and expenses
calendar days of the public announcement
(including attorneys' fees and expenses) to Visa and its
of the Merger or 10 calendar days after
Members resulting from its unauthorized operations
the completion of the Merger

Surviving organization is a non-Member Assume liability for the payment of all fees, including those that
that is not eligible for membership, or Visa remain unpaid from the merging Member, until either:
declines its application
● The surviving organization is approved by Visa to continue
the merging Member’s programs and activities.
● If the surviving organization is not approved by Visa, either or
both:
– Transfer the merging Member’s programs and liability for
payment of fees to another organization
– Immediately cease both:
▪ All use of the Visa-Owned Marks and all other
activities reserved for Members
▪ Exercising the rights and privileges reserved for
Members

Surviving organization is a non-Member ● Submit a completed VisaNet Letter of Agreement before the
that intends to continue VisaNet effective date of the Merger
processing activities
● Meet VisaNet Processor qualifications

Either: Submit to Visa both:

● Any or all of the merging Member's ● Change of BIN Licensee/User Request
BINs are transferred to an institution
● All other required documentation
other than the surviving organization
● Any or all of the BIN account ranges
maintained by the merging Member
are either:
– Transferred to an institution other
than the surviving organization
– Released to the BIN Licensee

A Sponsored Member of the merging Submit an appropriate sponsorship request for each Sponsored
Member will be sponsored by a Member Member
other than the surviving organization

ID# 0003778 Edition: Oct 2017 | Last Updated: Oct 2016

14 October 2017 Visa Confidential PSR-157

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Licensing and Numerics Management
Membership

2.1.1.3 Merger – Merging Member Requirements – AP, Canada, CEMEA, Europe, and
LAC Regions

In the AP Region, Canada Region, CEMEA Region, Europe Region, and LAC Region if a merging
Member provided processing services for any other Member, the Member for whom the service was
provided must submit a new VisaNet Processor and Third Party Registration and Designation for the
new VisaNet Processor or Visa Scheme Processor.

ID# 0003782 Edition: Oct 2017 | Last Updated: Oct 2016

2.1.1.4 Member Sale or Transfer – Controlling Organization Notification to Visa

If the controlling interest in a Member is sold or transferred, all Members involved in the sale
or transfer must notify Visa within 30 calendar days (in the Europe Region, 10 calendar days) of
completion of the sale or transfer.

ID# 0003793 Edition: Oct 2017 | Last Updated: Oct 2016

2.1.1.5 Termination of Membership – LAC Region (Brazil)

In the LAC Region (Brazil), a membership status may be terminated as a result of the client's
substantial non-compliance with the business plan or description presented to, or agreed with Visa do
Brasil as a condition for its participation in the Visa payment system.

ID# 0029264 Edition: Oct 2017 | Last Updated: Oct 2015

2.1.1.6 Portfolio Sale or Transfer Due to Business Reorganization – New

Organization Requirements

If a portfolio sale or transfer is the result of a business reorganization, the new organization must: 

● Meet all membership qualifications 

● Submit the appropriate membership materials
● Assume liability for the payment of all fees, including those that remain unpaid by the selling or
transferring Member

ID# 0003803 Edition: Oct 2017 | Last Updated: Oct 2014

PSR-158 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Licensing and Numerics Management
Visa Core Rules and Visa Product and Service Rules

2.1.1.7 Portfolio Sale or Transfer – BIN Transfers

Members must submit a BIN Licensee Transfer Request or a BIN User Transfer Request when BINs are
included in a portfolio sale or transfer. The original BIN Licensee and BIN User(s) remain responsible
for the activity and payment of all applicable fees of those BINs until Visa acknowledges that all
required documentation is complete.

Visa will make the VisaNet system changes required to accommodate portfolio sales and program
transfers only after Visa receives complete documentation from the Member.

ID# 0001237 Edition: Oct 2017 | Last Updated: Oct 2014

2.1.1.8 Membership Rights for BIN Licensing – BIN Release or Transfer

A Participant-Type Member is not eligible to license a BIN.

A Principal-Type Member or an Associate-Type Member that is reclassified to a Participant-Type

Member must either:

● Return its licensed BINs to Visa by submitting a BIN Release Request before the Principal-Type
Member license or Associate-Type Member license is terminated
● Transfer its licensed BINs to another Principal-Type Member or Associate-Type Member by
submitting a BIN Licensee Transfer Request1
1
In the Europe Region, Visa must provide written consent to the transfer before the transfer may occur.

ID# 0001241 Edition: Oct 2017 | Last Updated: Oct 2016

2.1.1.9 Portfolio Sale or Transfer Requirements – Europe Region

In the Europe Region, when the sale or transfer of any of the following occurs, a Member must provide
Visa with a completed Member Portfolio Sale Notification (Exhibit 4D) within 10 calendar days:

● All or part of an Issuer's portfolio of Visa Cards or Visa Electron Cards

● All or part of a Member's Travelers Cheque portfolio
● All or part of an Acquirer's portfolio of Merchants
● Controlling interest in the Member

A Member is financially liable to Visa for all activities related to any portfolio that it is transferring,
including all payment of applicable service fees, until Visa acknowledges receipt of all required
documentation related to the sale or transfer of the portfolio.

ID# 0029564 Edition: Oct 2017 | Last Updated: Oct 2017

14 October 2017 Visa Confidential PSR-159

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Licensing and Numerics Management
Membership

2.1.2 Acquiring Licenses

2.1.2.1 Acquirer Licensing Requirements – LAC Region (Brazil)

In the LAC Region (Brazil), a Member must obtain a Merchant acquiring license before performing
any acquiring activities within its jurisdiction, even if the Member already holds a Principal-type or an
Associate-type license.

ID# 0027804 Edition: Oct 2017 | Last Updated: Oct 2014

2.1.3 Sponsored Members

2.1.3.1 Cross-Border Sponsorship

With Visa approval, a Principal-Type Member may sponsor an eligible Associate-Type Member, a

Participant-Type Member, or Plus Program Participant in another country to enable the Sponsored
Member to perform Visa Card Program activities in the country where the Sponsored Member has its
primary place of business. This does not apply in the Canada Region and the US Region.

The Sponsor is responsible for the Sponsored Member’s compliance with applicable laws, regulations,
and Visa requirements, as established or updated from time to time, to maintain compliance with
regulatory requirements in the Sponsored Member's country. Such requirements may include, but not
be limited to, additional written agreements.

ID# 0004995 Edition: Oct 2017 | Last Updated: Oct 2015

2.1.3.2 Registration of Sponsored Members

A Sponsor must do all of the following: 

● Obtain Visa approval of a sponsorship arrangement

● Register its Sponsored Members with Visa1
● Immediately notify Visa of any change in its relationship with any of its Sponsored Members or any
inaccuracies in any reporting it receives from Visa
● Submit each Sponsored Member's2,3 volume within the total volume submitted by the Sponsor in
its Operating Certificate
● In the US Region:
– In addition to its own Operating Certificate, submit a separate Operating Certificate on behalf
of each of its Associate Members and Acquiring Associate Members

PSR-160 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Licensing and Numerics Management
Visa Core Rules and Visa Product and Service Rules

– Identify in a separate schedule the total of all Sponsored Member volume separately from
its own volume in its Operating Certificate, if the Sponsored Member is one or more of the
following:
▪ Credit Participant Member
▪ Issuing Credit Participant Member
▪ Debit Participant Member
1
In the Europe Region, this must include a list of the full legal names, registered offices, and full company identification
numbers (where applicable) for each Sponsored Member and must be submitted by 31 January of each year and within 30
calendar days of a request in writing from Visa.
2
When a Sponsored Member has more than one Sponsor over a single quarter, the Sponsor with the relationship with the
Sponsored Member at the end of the quarter must submit the Sponsored Member's volume in its Operating Certificate for
the entire quarter.
3
In the AP Region, the Sponsored Members in Indonesia with Sponsors outside the country must submit their own
Operating Certificates.

ID# 0007620 Edition: Oct 2017 | Last Updated: Oct 2017

2.1.3.3 Notification of Changes in Sponsored Member Relationship

A Sponsored Member must immediately notify Visa of any change in the relationships governed by
the Visa Rules and the applicable Visa Charter Documents.

ID# 0001082 Edition: Oct 2017 | Last Updated: Oct 2014

2.1.3.4 Withdrawal of Sponsorship

A Sponsor may terminate sponsorship of any Sponsored Member by completing a Sponsorship

Withdrawal Request and providing written confirmation from the Sponsored Member.

Termination of sponsorship for Visa purposes will take effect 120 calendar days after Visa receives
the Sponsorship Withdrawal Request or sooner upon mutual agreement between Visa, the Sponsor,
and the Sponsored Member. Visa will not complete processing a withdrawal of sponsorship until Visa
has determined all trailing obligations have been met on any BINs or other Numeric IDs used by the
Sponsored Member.

Withdrawal of sponsorship does not limit the responsibility of the Sponsor for the proper performance
by the Sponsored Member of its obligations incurred as a result of, or arising out of, a Transaction
occurring before the effective date of the termination or the use of an unexpired Card issued by the
Sponsored Member.

A Sponsored Member whose sponsorship is withdrawn must obtain a new Sponsor, or its membership
in Visa may be terminated.

14 October 2017 Visa Confidential PSR-161

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Licensing and Numerics Management
Membership

In the Europe Region, a Sponsor that wishes to withdraw its sponsorship of its Sponsored Member
must notify Visa in writing at least 90 working days before the effective date of the withdrawal of
sponsorship. The Sponsor must include at least the following information relating to the Sponsored
Member:

● Full legal name

● Company identification number (if applicable)
● Business ID
● Registered office
● Date on which the Sponsored Member will cease to be sponsored

ID# 0007621 Edition: Oct 2017 | Last Updated: Oct 2016

2.1.3.5 Sponsored Member Termination

If Visa terminates a Sponsor's membership, its Sponsored Member(s) must obtain a new Sponsor or its
Visa membership may be terminated.

ID# 0029303 Edition: Oct 2017 | Last Updated: Oct 2015

2.1.4 Changes to Member Information or Status

2.1.4.1 Notification and Provision of Member Information to Visa – Europe Region

In the Europe Region, a Member must notify Visa within 30 calendar days of any of the following:

● The Member ceases to be controlled by the organization(s) or person(s) that controlled the
Member as of the effective date of membership.
● The Member is involved in a consolidation or merger or the Member is involved in changing its
legal status.
● There is a change to the Member's registered address.
● There is a change to the Member's legal name.
● The Member has breached the provisions of the Visa Europe Membership Deed.
● There is a change to the notice details of the Member contained in the Visa Europe Membership
Deed.
● The Member ceases to be eligible for membership.

PSR-162 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Licensing and Numerics Management
Visa Core Rules and Visa Product and Service Rules

● The Member wishes to become sponsored for a particular category of membership or to change
its sponsor.

ID# 0029563 Edition: Oct 2017 | Last Updated: Oct 2016

2.2 Visa First Training Program

2.2.1 Visa First Training Program – CEMEA Region

2.2.1.1 Visa First Training Program – CEMEA Region

The following CEMEA Members must complete the Visa First1 training program: 

● A new Issuer in any CEMEA countries, including a new Member holding a restricted license
● Any existing Associate Deposit Access, Participant, Plus, and/or Cash Disbursement-only Member
in CEMEA upgrading its license category to Principal or Associate, including any restricted issuing
license
● A Member obtaining a new foreign Branch2 License in CEMEA

The Visa First training payment will expire after 12 months of receiving a Visa License. Acceptance
into the training program after expiration will require additional payment of the full program fee. Visa
recommends Members attend the Visa First program before activation of any Card program.
1
A regional program designed to train CEMEA Members to run a successful and efficient payments card business.
2
A Branch of a Visa Member located outside its Country of Domicile.

ID# 0004982 Edition: Oct 2017 | Last Updated: Oct 2016

2.3 BIN License and Administration

2.3.1 BIN Use and License

2.3.1.1 BIN Use and Jurisdiction

A BIN Licensee or a BIN Licensee’s Sponsored Member must use a BIN only: 

● As specified in the BIN License Agreement 

● In a country in which the BIN Licensee is licensed

A BIN is licensed for use in a single country, except as specified for the following:

14 October 2017 Visa Confidential PSR-163

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Licensing and Numerics Management
BIN License and Administration

● Visa Multinational Program

● Visa Prepaid program
● International Airline Program
● Multinational Merchant Acceptance Program
● In the Europe Region, a Member that has passported its license to a Host Country in line with EU
passporting legislation

Visa will recover a BIN that remains uninstalled in Visa systems for 12 months after its assignment.

ID# 0001250 Edition: Oct 2017 | Last Updated: Apr 2017

2.3.1.2 BIN Sponsor and Licensee Responsibilities

A Principal-Type Member must license and use only its assigned BIN.

An Associate-Type Member must license its own BIN or use a BIN licensed to its sponsoring Principal-
Type Member.

Effective 22 July 2017

A BIN licensed to an Associate-Type Member on or after 22 July 2017 must only have one
Sponsor.

A Participant-Type Member does not have the right to license a BIN, and must use only a BIN
designated to it by its sponsoring Principal-Type Member in accordance with the applicable Visa
Charter Documents.

A BIN may have only one BIN Licensee. The BIN Licensee is responsible1 for all activities associated
with any BIN that it licenses.

A Sponsor's responsibility is limited to the BINs associated with the sponsoring relationship between
the Principal-Type Member and Associate-Type Member or the Principal-Type Member and
Participant-Type Member.

If a BIN User is no longer authorized by the BIN Licensee to use its BIN, the BIN User must discontinue
use of the BIN.

A BIN Licensee or its designated Sponsored Member must not use a BIN for a purpose other than that
specified on the BIN License Agreement, or Visa may block and remove the BIN from VisaNet.

A BIN Licensee must:

● Maintain the accuracy of the information relative to the BIN

● Notify Visa of any inaccuracies on BIN licensing reports 

PSR-164 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Licensing and Numerics Management
Visa Core Rules and Visa Product and Service Rules

● Submit the appropriate form to notify Visa of or request changes, including any of the following:
– Portfolio sale or transfer
– Merger or Acquisition
– Cessation of use
– Modification to service or product
– Release of BIN
– In the Europe Region, reversal of BIN release

Responsibility for activities associated with a payment Token is assigned to the BIN Licensee for the
Account Number represented by the payment Token.
1
This does not apply to a BIN licensed to Visa for the provision of payment Tokens to Issuers.

ID# 0001225 Edition: Oct 2017 | Last Updated: Oct 2017

2.3.1.3 VisaNet Processor BIN Usage

A Member that designates a VisaNet Processor to act on its behalf must ensure that the VisaNet
Processor only: 

● Processes transactions on the Member's BIN(s) for activities for which the BIN is licensed
● Processes transactions on the Member's BIN(s) that are originated by the BIN Licensee or the BIN
Licensee's Sponsored Members approved to share the BIN
● Clears or settles transactions on the Member's BIN(s) that are originated by the BIN Licensee or the
BIN Licensee's Sponsored Members approved to share the BIN

A VisaNet Processor that is not also a Member must both: 

● Use its licensed BINs exclusively for processing activities

● Not use the BINs for issuing or acquiring purposes

ID# 0001227 Edition: Oct 2017 | Last Updated: Oct 2014

2.3.1.4 BIN Conversion to Newly Designated VisaNet Processor

If a Member converts a BIN to a newly designated VisaNet Processor or Visa Scheme Processor, the
Member must require the new VisaNet Processor or Visa Scheme Processor to complete any activity
associated with the converted BIN.

14 October 2017 Visa Confidential PSR-165

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Licensing and Numerics Management
BIN License and Administration

This does not apply if the former VisaNet Processor or Visa Scheme Processor agrees to complete the
activity associated with the converted BIN.

ID# 0001269 Edition: Oct 2017 | Last Updated: Oct 2016

2.3.1.5 Sponsor Liability – AP, CEMEA, and LAC Regions

In the AP Region, CEMEA Region, or LAC Region, a Principal-Type Member is responsible and liable
for all activities, including accuracy of information provided to or received from Visa, for BINs licensed
directly to an Associate-Type Member that it sponsors. The Sponsor's liability is limited to the BINs
associated with the sponsorship relationship between the Principal-Type Member and Associate-Type
Member.

ID# 0026466 Edition: Oct 2017 | Last Updated: Oct 2014

2.3.1.6 BIN Currency – Europe Region

In the Europe Region, an Issuer must ensure that the denominated currency of the BIN on which a
Card is issued is the same as the Billing Currency.

ID# 0029568 Edition: Oct 2017 | Last Updated: Oct 2016

2.3.2 Administration of BINs and Numerics

2.3.2.1 BIN Release

A BIN Licensee that no longer uses a BIN must release it to Visa by submitting a BIN Release Request.

When a Member releases a BIN to Visa, all of the following apply:

● The BIN must be inactive for at least 120 days from the later of:
– The last date that Authorizations were approved
– The date that acquiring activities ceased
● Visa will block Authorizations and confirm that activity on the BIN has ceased.
● After the BIN Licensee has met all outstanding obligations to Cardholder and/or Merchants on
the BIN, the BIN will be released from the BIN Licensee assignment, and the BIN Licensee will no
longer be authorized to use the BIN.
● The BIN Licensee remains liable for any exception activity and fees related to the BIN that were
incurred prior to its release.

PSR-166 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Licensing and Numerics Management
Visa Core Rules and Visa Product and Service Rules

● Voluntary termination of membership will not be effective until all BINs and other Numeric IDs
assigned to the Member are released from the Member’s assignment.
● Visa will determine the eligible date of the BIN release from its current assignment based on the
last date of approving authorizations or the last date of acquiring. In the Europe Region, Visa may
consider other evidence to indicate that all Cards issued on the BIN have been withdrawn.

In the Europe Region, a Member or Visa Scheme Processor that no longer uses a BIN must do all of
the following:

● Submit to Visa a BIN Release Request (Exhibit 4E-1)

● Continue to meet its obligations for the BIN, including all financial obligations, until the
reassignment or recall is complete
● Not use a recalled BIN after the effective recall date
● If a BIN is recalled, continue to meet its obligations under its BIN License Agreement until 6
calendar months after one or more of the following:
– The expiration date of the last Card issued on the BIN
– The last date that all processing activity ceased
– The last date that all acquiring activity ceased

ID# 0001272 Edition: Oct 2017 | Last Updated: Oct 2016

2.3.2.2 Private Label BIN Use

If a BIN Licensee or its designated Sponsored Member uses a Visa BIN for a Private Label Card
program, the Issuer or its Sponsored Member must have a written acceptance agreement directly with
each Merchant that accepts its Private Label Cards.

ID# 0001253 Edition: Oct 2017 | Last Updated: Oct 2014

2.3.2.3 Use of BINs for Non-Visa Purposes

If a Member wants to use a Visa BIN for a program not associated with the Visa-Owned Marks,
including, but not limited to, Private Label Card programs, it must both: 

● Submit to Visa a BIN License Agreement

● Use the BIN dedicated for non-Visa purposes

A Member must use a BIN dedicated for non-Visa purposes for programs not associated with the Visa-
Owned Marks, including but not limited to, Private Label Card programs.

ID# 0001228 Edition: Oct 2017 | Last Updated: Apr 2017

14 October 2017 Visa Confidential PSR-167

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Licensing and Numerics Management
BIN License and Administration

2.3.2.4 Use of Numeric ID

A Member, VisaNet Processor, Visa Scheme Processor, or Third Party Agent that requests a Numeric
ID to support the implementation and tracking of products and services must submit the appropriate
Routing ID Request or PCR/Station Request.

A Member must ensure that its VisaNet Processor or Visa Scheme Processor and Third Party Agent
uses the Numeric ID only for the activity approved by Visa.

A licensee of a Numeric ID is responsible for all of the following: 

● Notifying Visa of any changes to the Numeric ID, including:

– Portfolio sale or transfer 
– Merger or Acquisition
– Cessation of use
– Modification to service
– Change in user
● All fees for the assignment and administration of the Numeric ID
● Compliance with Section 2.3.2.1, “BIN Release,” for routing IDs, as applicable
● All activity occurring on the Numeric ID until it is fully deleted from VisaNet

If a Numeric ID is used for a purpose other than that approved by Visa, Visa may block and remove the
Numeric ID from VisaNet.

ID# 0026469 Edition: Oct 2017 | Last Updated: Oct 2016

2.3.2.5 Client Directory Data Submission

Effective through 13 October 2017

A Member or VisaNet Processor assigned a BIN to use on Cards and through Interchange must
submit to Visa a completed Visa Interchange Directory Update Form.

If any of the required Client Directory information changes, a Member or VisaNet Processor must
submit online to Visa all directory updates through the Visa Client Directory at least 10 business
days before the effective date.

Effective 14 October 2017

A Member or VisaNet Processor assigned a BIN must submit online to Visa any new or revised
Visa Client Directory data, as follows:

● All directory data, within 10 business days of BIN implementation

PSR-168 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Licensing and Numerics Management
Visa Core Rules and Visa Product and Service Rules

● All directory updates, at least 10 business days before the effective date of the change

ID# 0007725 Edition: Oct 2017 | Last Updated: Oct 2017

2.3.2.6 Plus Directory Update Form – Submission

Effective through 13 October 2017

A Plus Program Participant, or processor acting on behalf of a Plus Program Participant, that has
been assigned a BIN must submit to Visa a completed Plus Directory Update Form.

If any of the required Plus Directory information changes, a Plus Program Participant or processor
must submit to Visa a new Plus Directory Update Form with any updates at least 10 business days
before the effective date for distribution to other Plus Program Participants and processors.

ID# 0026665 Edition: Oct 2017 | Last Updated: Apr 2017

2.3.3 Portfolio Sales and Transfers

2.3.3.1 Multiple Issuers on the Same BIN

Effective through 21 July 2017

If a portfolio sale or transfer results in more than one Issuer using the same BIN, the Issuers must
notify and provide Visa with the means to identify each Issuer's accounts.

If any of the Issuers is, or will be, sponsored by the BIN Licensee, either of the following applies: 

● If Visa can identify the individual Issuers within the first 9 digits of the BIN/account range, the
Issuers may retain the existing account numbering convention. 
● If Visa cannot identify the individual Issuers within the first 9 digits of the BIN/account range,
the Issuers must reissue the Cards under another eligible BIN or BIN/account range upon
the expiration date of the existing Cards or within 3 years of the portfolio sale or transfer,
whichever occurs first.

If an Issuer is not sponsored by the BIN Licensee, it must discontinue use of the BIN. If the
Issuer has another Sponsor or is a Principal-Type Member, the Issuer must reissue its Cards on a
different BIN within 180 days.

A Sponsor remains liable for the acquiring activity on its BIN until the acquiring activity is
converted to another BIN or discontinued.

ID# 0003799 Edition: Oct 2017 | Last Updated: Oct 2017

14 October 2017 Visa Confidential PSR-169

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Licensing and Numerics Management
BIN License and Administration

2.3.4 Account Range and BIN Use

2.3.4.1 Multiple Members on the Same BIN

A BIN Licensee may license and share a BIN with Members it sponsors. The BIN Licensee must both: 

● Submit a BIN License Agreement for each Sponsored Member 

● For issuance purposes, uniquely identify each Issuer within the first 9 digits of the BIN/account
range

Effective 22 July 2017

A Principal-Type Member must use a unique BIN for each Issuer it sponsors on or after 22 July
2017.

ID# 0027808 Edition: Oct 2017 | Last Updated: Oct 2017

2.3.4.2 BIN Assignment for New Visa Card Programs

For a new Visa Card program or Virtual Account program, an Issuer must submit a BIN License
Agreement to request one of the following: 

● Designated BIN account range for the new program within the first 9 digits of a previously
assigned BIN
● Modification of product assignment for an existing BIN
● New BIN
● Account Level Processing, where available

ID# 0003143 Edition: Oct 2017 | Last Updated: Apr 2017

2.3.4.3 Combining Card Programs on a Single BIN

An Issuer must not combine the following Visa Card programs on a single BIN:1

● Credit, debit, and prepaid

● Consumer and commercial

Issuing and acquiring activity may occur on the same BIN.

In the Europe Region, Visa may require an Issuer to provide a business plan if the Issuer requests the
assignment of designated account ranges to multiple Visa Card products on a single BIN.

PSR-170 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Licensing and Numerics Management
Visa Core Rules and Visa Product and Service Rules

1
This does not apply to Members in Brazil for Visa Agro Cards.

ID# 0003144 Edition: Oct 2017 | Last Updated: Oct 2016

2.3.4.4 Visa Reserved BIN Range – Europe Region

In the Europe Region, an Acquirer must comply with all of the following:

● Not submit a Clearing Record containing an Account Number where the first 6 digits of the
Account Number are the same as the Visa Reserved BIN Range
● Ensure that its Merchant does not submit Authorization Requests or Transactions that contain an
Account Number where the first 6 digits of the Account Number are the same as the Visa Reserved
BIN Range.
● Monitor its usage and its Merchant's usage of the Visa Reserved BIN Range and, at Visa request,
provide to Visa confirmation that the Visa Reserved BIN Range is being used as specified in the
Visa Rules.

ID# 0029566 Edition: Oct 2017 | Last Updated: Oct 2016

2.3.4.5 BIN Assignment for Existing Visa Card Programs – Europe Region

In the Europe Region, for an existing Visa Card program and Visa Card products, an Issuer must not
request a new account range within an active BIN.

ID# 0029612 Edition: Oct 2017 | Last Updated: Oct 2016

2.3.5 Use and Disclosure of BIN Information

2.3.5.1 Disclosure of BIN or Other Product Data Information to Merchants

BIN information is proprietary and must not be disclosed by an Acquirer to its Merchant or Agent.

ID# 0028285 Edition: Oct 2017 | Last Updated: Oct 2014

14 October 2017 Visa Confidential PSR-171

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Licensing and Numerics Management
BIN License and Administration

2.3.5.2 Disclosure of BIN or Other Product Data Information to Merchants – US

Region and US Territories

In the US Region or a US Territory, an Acquirer may provide BIN information or other product-
identifying data to its Merchant or Agent solely for purposes of identifying Visa Card product types
at the point of sale. An Acquirer must provide BIN information to any Merchant requesting it for the
permitted purpose.

ID# 0000506 Edition: Oct 2017 | Last Updated: Oct 2014

2.3.5.3 Merchants Receiving BIN or Other Product Data Information – US Region and
US Territories

In the US Region or a US Territory, an Acquirer that provides BIN information or other product-
identifying data, as specified in Section 2.3.5.2, “Disclosure of BIN or Other Product Data Information
to Merchants – US Region and US Territories,” to its Merchant or Agent must ensure that both:  

● The Merchant or Agent complies with the substance of Section 2.3.5, “Use and Disclosure of BIN
Information” 
● These requirements are included in its Merchant Agreement or Agent contract as a separate
addendum

ID# 0003346 Edition: Oct 2017 | Last Updated: Oct 2014

2.3.5.4 Non-Disclosure of BIN Information – US Region and US Territories

In the US Region or a US Territory, a Merchant or its Agent that receives BIN information or other
product-identifying data must not disclose such information to any third party.

The Merchant or an Agent must treat BIN information provided by an Acquirer as proprietary and
confidential information belonging to Visa and with the same degree of care as information labeled
“Visa Confidential.”

ID# 0002315 Edition: Oct 2017 | Last Updated: Oct 2014

2.3.5.5 Use of BIN or Other Product Data Information – US Region or US Territories

In the US Region or a US Territory, a Merchant or Agent that receives BIN information or other
product-identifying data from its Acquirer must not use such information for any reason other than
to identify Visa Card product types at the point of sale and for purposes of implementing acceptance
practices permitted by the Visa Rules.

ID# 0002311 Edition: Oct 2017 | Last Updated: Oct 2014

PSR-172 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Licensing and Numerics Management
Visa Core Rules and Visa Product and Service Rules

2.4 Marks License

2.4.1 Marks License Grant

2.4.1.1 License Grant for Visa-Owned Marks

Visa grants to each Member, excluding one that is solely a Plus Program Participant, a non-exclusive,
non-transferable license1 to use each of the Visa-Owned Marks only in conjunction with the applicable
Visa Programs that are licensed to the Member.
1
And, in the Europe Region, royalty-free

ID# 0008906 Edition: Oct 2017 | Last Updated: Oct 2016

2.4.1.2 License Grant for Plus Program Marks

Visa may grant to a Member not otherwise licensed a non-exclusive, non-transferable license to use
each of the Plus Program Marks with the Plus Program.

ID# 0001122 Edition: Oct 2017 | Last Updated: Oct 2014

2.4.1.3 License for Plus Card Acceptance – US Region

In the US Region, Visa grants a Member that is required to display the Plus Symbol on its ATM a
license to use each of the Plus Program Marks for the purpose of accepting Plus Cards at ATMs,
subject to the Plus System, Inc. Bylaws and Operating Regulations. A Member granted such a license
acknowledges that Visa owns the Plus Program Marks.

ID# 0007436 Edition: Oct 2017 | Last Updated: Oct 2014

2.5 Visa US Regulation II Certification Program

2.5.1 Visa US Regulation II Certification Program – US Region and US Territories

2.5.1.1 Visa US Regulation II Certification Program Requirements – US Region and

US Territories

In the US Region or a US Territory, a BIN Licensee that is subject to US Federal Reserve Board
Regulation II must comply with the Visa US Regulation II Certification Program requirements.

14 October 2017 Visa Confidential PSR-173

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Licensing and Numerics Management
Product-Specific BIN Requirements

The BIN Licensee is solely responsible for ensuring that all consumer debit, commercial debit, and
prepaid programs conducted under its BINs comply with applicable laws or regulations, including US
Federal Reserve Board Regulation II.

The BIN Licensee or proposed BIN Licensee must submit a Dodd-Frank Act Certification Addendum and
Fraud Prevention Adjustment Addendum, as applicable, when requesting, modifying, or transferring a
consumer debit, commercial debit, or prepaid BIN.

An Issuer that is subject to US Federal Reserve Board Regulation II and that receives certification
materials from Visa is required to respond within the published timeframes.

Any Issuer of consumer debit, commercial debit, or prepaid programs that is subject to the US Federal
Reserve Board Regulation II and that receives fraud-prevention standards notification materials from
Visa is required to respond within the published timeframes.

An Issuer subject to US Federal Reserve Board Regulation II must submit the notification materials, as
applicable, if the Issuer’s compliance with the fraud prevention standards has changed.

ID# 0027000 Edition: Oct 2017 | Last Updated: Oct 2014

2.6 Product-Specific BIN Requirements

2.6.1 Visa Consumer Products

2.6.1.1 Visa Debit BIN Requirements – Canada Region

In the Canada Region, an Issuer of a Visa Debit Category Card must use a unique BIN for its Visa Debit
Category Card Account Numbers and must not share a BIN range.

An Issuer must not reclassify a BIN to represent a product other than Visa Debit Category Card without
prior permission from Visa.

ID# 0025967 Edition: Oct 2017 | Last Updated: Oct 2014

2.6.1.2 Visa TravelMoney Card BIN Requirements

An Issuer may establish multiple Visa TravelMoney Card programs within the same BIN. For a new Visa
TravelMoney Card program, an Issuer may request one of the following: 

● BIN/account range which designates the new program within the first 9 digits
● Modification of product assignment for an existing BIN
● Unique BIN

PSR-174 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Licensing and Numerics Management
Visa Core Rules and Visa Product and Service Rules

An Issuer must not use an unused BIN from a previously assigned BIN range for a Visa TravelMoney
Card without submitting a BIN License Agreement.

ID# 0002506 Edition: Oct 2017 | Last Updated: Oct 2014

2.6.1.3 Visa TravelMoney Card BIN Requirements – CEMEA Region

In the CEMEA Region, a Visa TravelMoney Card Issuer must either: 

● Uniquely identify each country of issuance within the first 9 digits of the BIN/account range
● Use a unique BIN for each country of issuance

ID# 0002611 Edition: Oct 2017 | Last Updated: Oct 2014

2.6.1.4 Visa Signature Preferred Card Account Number/BIN Requirements – US

Region

In the US Region, a Visa Signature Preferred Issuer that supports: 

● Account level processing may designate an individual BIN/account range for its Visa Signature
Preferred Cards 
● Account range processing may designate a BIN/account range within a credit BIN for its Visa
Signature Preferred Cards 
● BIN-level processing must use a unique BIN for its Visa Signature Preferred BIN/account range and
either of the following:
– Choose a BIN from a previously assigned BIN/account range. If using a previously assigned
BIN, the Issuer must notify Visa of the selected BIN before issuing any Visa Signature Preferred
Cards. 
– Request a new BIN assignment

ID# 0003910 Edition: Oct 2017 | Last Updated: Oct 2014

2.6.1.5 Visa Prepaid Card BIN Requirements – US Region

In the US Region, an Issuer must use a unique consumer BIN for the Visa Health Savings Account
(HSA) Visa Prepaid Card Program type.

Visa HSA Card Issuers may issue Cards in a specified BIN/account range of an existing Visa Check Card
BIN if the program complies with all of the following:

● Does not use Third Party Agents

● Has no restrictions on MCC or ATM access

14 October 2017 Visa Confidential PSR-175

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Licensing and Numerics Management
Product-Specific BIN Requirements

● Will have less than 10,000 accounts issued

ID# 0025544 Edition: Oct 2017 | Last Updated: Apr 2015

2.6.1.6 Visa Check Card Requirements – US Region

In the US Region, an Issuer must use a unique check card BIN assigned to it by Visa for its Visa Check
Card program.

ID# 0029316 Edition: Oct 2017 | Last Updated: Apr 2016

2.6.2 Visa Commercial Products

2.6.2.1 Visa Commercial Card Program BIN Requirements

An Issuer may establish multiple Visa Commercial Card programs within the same BIN.

An Issuer may use the same BIN for each of the following Visa Card program combinations: 

● Silver and gold Visa Business Cards 

● Silver and gold Visa Corporate Cards

ID# 0008230 Edition: Oct 2017 | Last Updated: Oct 2014

2.6.2.2 BIN Requirements for Visa Program Conversion to Visa Business Card, Visa
Corporate Card, or Visa Purchasing Card Programs

If an Issuer is converting an existing Visa Program to a Visa Business Card, Visa Corporate Card, or
Visa Purchasing Card program, the Issuer may retain its existing BIN/account range only if it is used
exclusively for Visa Business Cards, Visa Corporate Cards, or Visa Purchasing Cards.

ID# 0003177 Edition: Oct 2017 | Last Updated: Oct 2014

2.6.2.3 Visa Commercial Products BIN Requirements

An Issuer must not use previously licensed and unused BINs assigned for any not already approved
commercial product type without submitting a BIN License Agreement.

ID# 0003178 Edition: Oct 2017 | Last Updated: Oct 2014

PSR-176 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Licensing and Numerics Management
Visa Core Rules and Visa Product and Service Rules

2.6.2.4 Visa Meetings Card BIN Requirements

A Visa Meetings Card Issuer must assign either: 

● A unique BIN designated for a Visa Corporate Card or Visa Purchasing Card BIN 
● A BIN/account range within the first 9 digits of a BIN assigned to an existing Visa Corporate Card
or Visa Purchasing Card program

ID# 0004233 Edition: Oct 2017 | Last Updated: Oct 2014

2.6.2.5 Visa Business Debit Card BIN Requirements – Canada Region

In the Canada Region, a Visa Business Debit Card Issuer must use a unique BIN for its Visa Business
Debit Card Account Numbers and must not share a BIN/account range.

An Issuer must not reclassify a BIN to represent a product other than Visa Business Debit Card without
prior permission from Visa.

ID# 0027278 Edition: Oct 2017 | Last Updated: Oct 2014

2.6.2.6 Enhanced Data BIN Requirements – Europe Region

In the Europe Region, a Visa Purchasing Card Issuer must both:

● Receive level II and level III Enhanced Data from Merchants

● Either:
– Use an enhanced data BIN from a specified Visa Purchasing Card BIN range
– Designate an account range of an existing Visa Purchasing Card BIN

ID# 0029630 Edition: Oct 2017 | Last Updated: Oct 2016

2.6.2.7 Visa Business Card and Visa Corporate Enhanced Data Processing – Europe
Region

In the Europe Region, a Visa Business Card Issuer and Visa Corporate Card Issuer may configure
BINs or account ranges within those BINs to receive and process Enhanced Data for management
information purposes.

ID# 0029631 Edition: Oct 2017 | Last Updated: Oct 2016

14 October 2017 Visa Confidential PSR-177

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Licensing and Numerics Management
Product-Specific BIN Requirements

2.6.2.8 Visa Corporate Debit Card BIN Requirements – LAC Region

In the LAC Region, a Visa Corporate debit Card Issuer must assign either: 

● A specific Visa Corporate debit Card BIN 

● A BIN/account range within an existing Visa Commercial debit Card BIN

ID# 0027283 Edition: Oct 2017 | Last Updated: Oct 2015

2.6.2.9 Visa Cargo Card BIN Requirements – LAC Region

In the LAC Region, an Issuer must use a specific BIN or a separate and unique BIN/account range for
its Visa Cargo Card.

ID# 0025634 Edition: Oct 2017 | Last Updated: Oct 2014

2.6.2.10 Visa Agro BIN Requirements – LAC Region

In the LAC Region, a Visa Agro Card Issuer (except in Brazil) must assign either: 

● A unique BIN designated for a Visa Purchasing Card or Visa Commercial Prepaid Product BIN 
● A BIN/account range within the first 9 digits of a BIN assigned to an existing Visa Purchasing Card
or Visa Commercial Prepaid Product program

In the LAC Region (Brazil), a Visa Agro Card Issuer must use a specific BIN or a separate and unique
BIN/account range within the first 9 digits for its Visa Agro Card.

ID# 0026521 Edition: Oct 2017 | Last Updated: Oct 2015

2.6.2.11 Visa Commercial Card Product BIN Requirements – US Region

In the US Region, an Issuer must use a unique BIN for each of the following Visa Commercial Card
products:

● Visa Corporate Card 

● Visa Purchasing Card 
● Visa Business Check Card 
● Visa Business Credit Card
● Effective through 21 July 2017
Visa Prepaid Business Card
Visa Prepaid Corporate Card
Visa Prepaid Purchasing Card

PSR-178 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Licensing and Numerics Management
Visa Core Rules and Visa Product and Service Rules

Effective 22 July 2017

An Issuer may use a unique BIN or a 9-digit account range within a BIN for each of the following
Visa Commercial Prepaid Card products:

● Visa Prepaid Corporate Card

● Visa Prepaid Purchasing Card
● Visa Prepaid Business Card

An Issuer that supports account level processing may use the same BIN/account range for:

● Visa Business Credit Card 

● Visa Signature Business Card 

An Issuer must not designate a BIN exclusively for Visa Signature Business account ranges.

ID# 0004215 Edition: Oct 2017 | Last Updated: Oct 2017

2.6.2.12 Visa Meetings Card BIN Requirements – US Region

In the US Region, a Visa Meetings Card Issuer must use either: 

● A unique BIN reserved for Visa Purchasing Cards 

● A BIN/account range within the first 9 digits of an existing Visa Purchasing Card program

ID# 0004334 Edition: Oct 2017 | Last Updated: Oct 2014

2.6.2.13 Visa Purchasing Card BIN/Account Range Requirements – US Region

In the US Region, a Visa Purchasing Card Issuer must use a BIN from the BIN/account range
designated for Visa Purchasing Cards.

ID# 0004216 Edition: Oct 2017 | Last Updated: Oct 2014

2.6.2.14 Enhanced Data BIN Requirements – US Region

In the US Region, a Visa Purchasing Card Issuer that chooses to receive Level II Enhanced Data and
Level III Enhanced Data from a Merchant must either:

● Designate a BIN/account range within the first 9 digits of an enhanced data Visa Purchasing Card
BIN 

14 October 2017 Visa Confidential PSR-179

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Licensing and Numerics Management
Product-Specific BIN Requirements

● Use an enhanced data BIN from a specified Visa Purchasing Card BIN range

ID# 0004156 Edition: Oct 2017 | Last Updated: Oct 2014

2.6.2.15 Visa Fleet Card BIN Requirements – Canada and US Regions

In the Canada Region and US Region, an Issuer must request a new account range assignment for its
Visa Fleet Card program from the account range reserved for a Visa Fleet Card.

ID# 0004217 Edition: Oct 2017 | Last Updated: Oct 2015

2.6.2.16 Visa Large Purchase Advantage BIN Requirements – US Region

In the US Region, a Visa Large Purchase Advantage Issuer must designate either: 

● A unique BIN for Visa Large Purchase Advantage 

● A BIN/account range within an existing Visa Purchasing Card BIN designated for Visa Large
Purchase Advantage

ID# 0026967 Edition: Oct 2017 | Last Updated: Oct 2014

2.6.3 Visa Prepaid Cards

2.6.3.1 Visa Prepaid Card BIN Requirements – Europe Region

In the Europe Region, to ensure compliance with anti-money laundering legislation, an Issuer, must
notify Visa of BIN ranges used for new or existing anonymous Visa Prepaid Card programs.

ID# 0029613 Edition: Oct 2017 | Last Updated: Oct 2016

PSR-180 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Licensing and Numerics Management
Visa Core Rules and Visa Product and Service Rules

2.7 Visa Membership Management

2.7.1 Client Portfolio Management Self-Service Tools Requirements

2.7.1.1 Client Portfolio Management Self-Service Tools Information

A Member, VisaNet Processor, or designated Agent must not disclose any information from the
Client Portfolio Management Self-Service Tools, or any other information associated with the tools,
to any other parties unless it is permitted in the Visa Rules or otherwise authorized in writing by
Visa. Information from and associated with the Client Portfolio Management Self-Service Tools is
the property of Visa and is for the sole use of Visa Members and their registered third-party service
providers in support of the Members’ Visa programs.

ID# 0026518 Edition: Oct 2017 | Last Updated: Oct 2014

2.7.1.2 Use of Client Portfolio Management Self-Service Tools

A Member is responsible for all of the following for a Member, VisaNet Processor, or designated Agent
that has been granted permission to access the Client Portfolio Management Self-Service Tools on the
Member's behalf: 

● The Member’s use and its VisaNet Processor’s or designated Agent's use in accordance with the
Visa Rules
● Monitoring its users' access to ensure that only authorized users are granted access to the service
● Ensuring that only authorized officers of the institution approve membership requests
● The accuracy of all information and any changes made to the information by the Member and its
authorized users
● Ensuring that changes to the Member's information are accompanied by an Electronic Signature

ID# 0026519 Edition: Oct 2017 | Last Updated: Oct 2014

14 October 2017 Visa Confidential PSR-181

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Licensing and Numerics Management
Non-Visa BINs

2.8 Non-Visa BINs

2.8.1 Non-Visa-Assigned BINs

2.8.1.1 Non-Visa-Assigned BIN Management

To use a non-Visa-assigned BIN in connection with a Visa service, a Member must submit to Visa a
Non-Visa-Assigned BIN Notification Form.

A BIN Licensee of a non-Visa-assigned BIN that is used for a Visa service must: 

● Maintain the accuracy of the information relative to the BIN

● Submit the appropriate form to notify Visa of changes, including all of the following: 
– Portfolio sale or transfer 
– Merger or Acquisition 
– Cessation of use 
– Modification to service 
– Release of BIN

A BIN Licensee of a non-Visa-assigned BIN must comply with Section 2.3, “BIN License and
Administration.”

ID# 0026514 Edition: Oct 2017 | Last Updated: Oct 2014

2.9 Cost Studies

2.9.1 Visa Cost Study Participation

2.9.1.1 Visa Cost Study Participation Requirement – Europe Region

In the Europe Region, a Member must participate in Visa cost studies and must commit to all of the
following, within deadlines:

● Submission of required data

● A reasonable number of meetings with Visa and/or Visa-appointed auditors to review the study
● Provision of full responses to points raised at reviews within one month of the review
● Completion and formal sign-off of study submissions

PSR-182 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Licensing and Numerics Management
Visa Core Rules and Visa Product and Service Rules

A Member that declines to participate, delivers results after deadlines, or does not meet other
requirements of the study may be subject to a non-compliance assessment.

ID# 0029567 Edition: Oct 2017 | Last Updated: Oct 2016

2.10 EU Passporting

2.10.1 EU Passporting – Europe Region

2.10.1.1 EU Passporting – Member Requirements – Europe Region

In line with EU passporting regulation(s), a Member is eligible to passport its license to operate in a
Home Country to one or more Host Countries. A Member that chooses to passport its license may act
as an Issuer and/or Acquirer across the European Economic Area (EEA).

Requirements inside the EEA

A Member must inform Visa of both:

● Its intention to passport its license into a Host Country

● Its intention to passport that license into any subsequent Host Country

A Member that is located within the EEA and chooses to provide payment services in a Host Country
that is located within the EEA must both:

● Provide any of the following as evidence of an application to provide payment services in a Host
Country:
– A copy of the "outward notification" from the competent domestic authority of the Home
Country to the competent domestic authority of the Host Country
– A copy of the acknowledgement from the Host Country's competent domestic authority,
recognizing and approving the "outward notification" to provide payment services in that Host
Country
– Other evidence from the Home Country's or Host Country's competent domestic authority
recognizing that the Member has applied to provide payment services in that Host Country
● Satisfy financial and operational risk criteria established by Visa

 Requirements outside the EEA

A Member that is located within the EEA and chooses to operate in a Host Country that is located
outside the EEA, or a Member that is located outside the EEA and chooses to operate in a Host
Country that is located within the EEA or outside the EEA, must both:

14 October 2017 Visa Confidential PSR-183

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Licensing and Numerics Management
EU Passporting

● Provide Visa with a copy of the confirmation, received by that Member from the competent
domestic authority within that Host Country, approving that Member's request to offer payment
services within that Host Country
● Satisfy financial and operational risk criteria established by Visa

A Member must notify Visa as soon as possible, within 3 business days, if it is no longer allowed to
provide payments services in any given Host Country.

BIN Requirements

In line with Product Category requirements, an Issuer that has passported its license into one or more
Host Countries must both:

● Allocate and use a unique BIN for all Cards issued in Host Countries to cover all passporting
activity
● Allocate and use a unique account range within that BIN for each respective Host Country

Processing Requirements – Issuer

An Issuer that has passported its license into more than one Host Country must be capable of account
range-level processing.

Cardholder Support

An Issuer that has passported its license into one or more Host Countries must provide Cardholder
support and contact details in the local language of that Host Country.

BIN Assignment

An Acquirer that has passported its license into one or more Host Countries both:

● May allocate the same BIN for acquiring activity in Host Countries into which it has passported its
license as it uses for acquiring activity within its Home Country
● Is not required to allocate a unique BIN for acquiring activity in each respective Host Country into
which it passports its license

Processing Requirements – Acquirer

An Acquirer that has passported its license into one or more Host Countries must both:

● Ensure that all Transaction records include the correct Merchant city and country code
● Be capable of processing in the currency of the Host Country

Settlement Obligation

An Acquirer that has passported its license into one or more Host Countries must ensure that it settles
in one of the Settlement Currencies approved by Visa.

PSR-184 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Licensing and Numerics Management
Visa Core Rules and Visa Product and Service Rules

National Net Settlement Service

An Acquirer that has passported its license into one or more Host Countries must participate in the
respective National Net Settlement service (NNSS), where applicable.

Merchant Support

An Acquirer that has passported its license into one or more Host Countries must provide Merchant
support and training in Card acceptance in the local language of that Host Country.

Domestic Regulation

Where a Member offers Visa products and services within a Host Country, that Member must comply
with all applicable domestic regulations.

Quarterly Operating Certificates

Members participating in passporting activity must ensure that all required information is reported, for
Cards issued and Transactions acquired, on the Quarterly Operating Certificate.

ID# 0029790 Edition: Oct 2017 | Last Updated: Oct 2016

14 October 2017 Visa Confidential PSR-185

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Licensing and Numerics Management
EU Passporting

PSR-186 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Use of Marks
Visa Core Rules and Visa Product and Service Rules

3 Use of Marks

3.1 Marks License

3.1.1 Affinity/Co-Branded Card Programs

3.1.1.1 Affinity/Co-Branded Card Marks Prohibitions

An Affinity/Co-Branded Card must not bear: 

● A Mark or name similar to an existing Visa program or service

● A Mark or image that is political, provocative, or socially offensive, as determined by Visa, that
would result in non-acceptance of the Card or other issues at the Point-of-Transaction
● A Functional Type or Mark that facilitates payment for goods or services

ID# 0027368 Edition: Oct 2017 | Last Updated: Apr 2017

3.1.1.2 Affinity/Co-Brand Program Positioning and Advertising

An Affinity/Co-Brand Card Issuer must comply with all of the following:

● Position the Card as a Visa Card1

● Refer to the Affinity/Co-Brand Card as a "Visa Card" in all Collateral Material
● Ensure that all Collateral Material and Cards clearly state that the Member is the Issuer of the Card
● Ensure that the Visa Brand Name or Visa Brand Mark is prominently featured, or is at least the
same size as, Marks owned by the Issuer and the Affinity/Co-Brand partner on all Collateral
Material
● Not position the Card as adding superior acceptability at the Point-of-Transaction2
● Not state or imply that the Affinity/Co-Brand Card is accepted only by a particular Merchant or
class of Merchants
● Portray itself as the owner of the Affinity/Co-Brand program
● Ensure that the Affinity/Co-Brand partner does not state or imply that the Affinity/Co-Branded
Card is owned or issued by the Affinity/Co-Brand partner

Visa may prohibit the use of any materials that denigrate the Visa brand.

14 October 2017 Visa Confidential PSR-187

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Use of Marks
Marks License

1
A limited exception is allowed in the US Region for Campus Cards to facilitate closed-loop proprietary college or university
system transactions and permit the use of campus identification/access applications. A Campus Card must still be
positioned as a Visa Card, but with the additional functionality noted here.
2
This requirement does not apply to discounts, offers, or in-kind incentives offered by the Merchant.

ID# 0027369 Edition: Oct 2017 | Last Updated: Oct 2015

3.1.2 Marks License Grant

3.1.2.1 Registration/Ownership Denotation

A Member desiring to use a denotation or legend of registration or ownership with any proprietary
Mark or Trade Name used in association with, or on the same piece as, any Visa-Owned Mark may do
so only if proper trademark attribution is given to the Visa-Owned Mark as follows:

[Visa-Owned Mark] is a trademark owned by Visa International Service Association and used under
license.

ID# 0007431 Edition: Oct 2017 | Last Updated: Oct 2014

3.1.3 Sponsorships and Partnerships, Including the Olympics

3.1.3.1 Marketing Partnership/Sponsorship Agreement

A partnership or sponsorship agreement governs in the case of ambiguity, conflict, or inconsistency

between that agreement and the Visa Rules or any contract, sublicense, agreement, or other
arrangements between Visa and a Member, a Merchant, or an affiliate.

ID# 0001128 Edition: Oct 2017 | Last Updated: Oct 2014

3.1.3.2 Sponsorship/Member Use of Marks

A Member’s enjoyment of pass-through rights to use the Marks and promotional materials of any
organization with which Visa has signed a global sponsorship agreement is always subject to the prior
written approval of Visa and the partner or sponsor organization.

A Member must not use the Visa-Owned Marks with the Marks of any of the following, or of its
subsidiaries or affiliates, in any sponsorship activity: 

● American Express Company

● Discover Financial Services
● MasterCard Worldwide (including Maestro) 

PSR-188 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Use of Marks
Visa Core Rules and Visa Product and Service Rules

● Any other entity that Visa deems competitive

Upon Notification from Visa, a Member must correct any improper use of the partnership or
Sponsorship Marks.

ID# 0007450 Edition: Oct 2017 | Last Updated: Oct 2014

3.1.3.3 Member as Sponsor

A Member that participates in any sponsorship activity of which Visa is the sponsor must clearly
convey in all of its communications and displays that only Visa, not the Member, is the sponsor.

A Member that participates in any sponsorship activity of which the Member is granted sponsorship
rights by Visa must clearly convey in all of its communications and displays that only the Member, not
Visa, is the sponsor. The Member must not state or imply that it owns any of the Visa-Owned Marks.

ID# 0007405 Edition: Oct 2017 | Last Updated: Oct 2014

3.1.3.4 Marks Use Rights

The right to use partnership or Sponsorship Marks, logos, designations, and authenticating statements
results from a partnership or sponsorship agreement between Visa and the partnership or sponsorship
organization. Because one Member's failure to observe agreement restrictions could result in Visa
and all its Members forfeiting the right to use the partnership or Sponsorship Marks, Members must
carefully comply with the partnership or sponsorship agreement restrictions.

ID# 0001130 Edition: Oct 2017 | Last Updated: Oct 2014

3.2 Use of Marks

3.2.1 Use of Marks by Members and Merchants

3.2.1.1 Use of Visa-Owned Marks

A Member or Merchant that uses a Visa-Owned Mark must comply with all of the following: 

● Not use the Visa-Owned Mark in a way that implies endorsement of any other product or service
● Not use, adopt, register, or attempt to register a company name, product name, or Mark that is
confusingly similar to any Visa product or service name or any Visa-Owned Mark

14 October 2017 Visa Confidential PSR-189

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Use of Marks
Use of Marks

● Ensure that any material on which the Visa-Owned Mark appears does not infringe, dilute, or
denigrate any of the Visa-Owned Marks or Visa products or services or impair the reputation or
goodwill of Visa or the goodwill associated with the Marks
● Not refer to Visa in stating eligibility for its products, services, or membership

In addition, a Member or Visa Checkout Merchant that uses the Visa Checkout Mark must not use it as
a substitute for the Visa-Owned Mark to indicate payment acceptance.

An Acquirer must ensure that a Merchant using any Visa-Owned Mark complies with the Visa Product
Brand Standards.

ID# 0026991 Edition: Oct 2017 | Last Updated: Oct 2016

3.2.1.2 V PAY Brand Mark Use

The V PAY Brand Mark is a Visa-Owned Mark. Implementation of the V PAY Product and use of the V
PAY Brand Mark outside the Europe Region is subject to approval and trademark availability. The V PAY
Brand Mark must appear exactly as specified in the Visa Product Brand Standards. 

ID# 0003585 Edition: Oct 2017 | Last Updated: Oct 2016

3.2.1.3 Use of the Visa Brand Name and the Visa Brand Mark on Merchant Websites
and Applications

A Merchant website and/or application must display the Visa Brand Mark in full color, as specified in
the Visa Product Brand Standards.

The Visa Brand Name must be used to indicate acceptance only when a visual representation of the
Visa Brand Mark is not possible on the website or application.

A Merchant that displays the Verified by Visa Mark on its website or application must comply with the
Visa Product Brand Standards.

Effective 14 April 2018

A Merchant that retains Stored Credentials must display on the payment screen and all screens
that show Account information both:

● The last 4 digits of the Account Number or Token

● The Visa Brand Mark or the name “Visa” in text immediately next to a Visa payment option

ID# 0008671 Edition: Oct 2017 | Last Updated: Apr 2017

PSR-190 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Use of Marks
Visa Core Rules and Visa Product and Service Rules

3.2.2 Use of Marks in Promotions, Advertisements, and Solicitations

3.2.2.1 Card and Product Positioning

An Issuer must refer to its Visa Card as a “Visa Card” in all communications regarding its program,
including solicitations, advertising, promotions, and other Collateral Material.

ID# 0003211 Edition: Oct 2017 | Last Updated: Oct 2014

3.2.2.2 Non-Member Marks on Collateral Material – Canada Region

In the Canada Region, except as permitted by Visa, a name, Trade Name, or Mark of a non-Member
must not be used on Collateral Material bearing the Visa Program Marks that is used for soliciting
applications or communicating with Cardholders.

This does not apply to the Marks of the Interac Association.

ID# 0006236 Edition: Oct 2017 | Last Updated: Oct 2014

3.2.2.3 Advertising Materials – Canada Region

In the Canada Region, Point-of-Transaction advertising and promotional materials (except credit card
application forms) must not indicate that the Merchant has been signed by, or represents the interests
of, a particular Member.

ID# 0006233 Edition: Oct 2017 | Last Updated: Oct 2014

3.2.3 Use of Marks on Cards

3.2.3.1 Hierarchy of Visa-Owned Marks on Cards

If more than one Visa-Owned Mark is present on a Card, an Issuer must designate a Primary Mark,
complying with the following hierarchy of Marks: 

● Visa Brand Mark

● Visa Brand Mark with the Electron Identifier
● Plus Symbol

All other Visa-Owned Marks must both:

● Appear together

14 October 2017 Visa Confidential PSR-191

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Use of Marks
Use of Marks

● Not be separated by any non-Visa-Owned Marks

ID# 0008218 Edition: Oct 2017 | Last Updated: Oct 2016

3.2.3.2 Prohibition of Non-Visa Payment Functionality on Visa Cards

A Member must not use a Functional Type or any other Mark on a Visa Card to facilitate payment for
goods or services. This includes any mixture of alphanumeric characters that denotes participation in a
program or benefit (for example: a loyalty or rewards program, a membership identification number).

In the Europe Region, a Member must provide Visa with details of the exact functionality of the
Functional Type or Functional Graphic.

ID# 0029511 Edition: Oct 2017 | Last Updated: Apr 2017

3.2.3.3 Use of Other Marks – US Region and US Territories

In the US Region or a US Territory, a Member must comply with the Visa Product Brand Standards and
Table 3-1, “Specific Marks Requirements - US Region and US Territories.”

Table 3-1: Specific Marks Requirements – US Region and US Territories

Card Type Marks Allowed?

Visa Card that primarily Interlink Program Marks No

accesses a line of credit

US Covered Visa Debit Marks of a non-Visa general purpose payment card Yes
Card network

US Covered Visa Debit Non-Visa-owned brand Marks Yes, to indicate

Card acceptance at Merchant
Outlets solely within
the country of Card
issuance. The Marks
must be equally
prominent with or less
prominent than the Visa
Brand Mark.

US Covered Visa Debit Marks that are specifically related to bank card Yes
Card programs and/or services related to those programs

US Covered Visa Debit Marks of the American Express Company, Discover Yes
Card Financial Services, MasterCard Worldwide (including
Maestro) or the subsidiaries or affiliates of these
entities deemed competitive by Visa

PSR-192 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Use of Marks
Visa Core Rules and Visa Product and Service Rules

Card Type Marks Allowed?

US Covered Visa Debit Marks of entities deemed competitive by Visa Yes

Card bearing the Plus
Symbol

Card not defined as US Marks that are specifically related to bank card No
Covered Visa Debit Card programs and/or services related to those programs,
unless the Visa Rules expressly allow them

ID# 0026531 Edition: Oct 2017 | Last Updated: Oct 2016

3.3 Other Card Requirements

3.3.1 Magnetic-Stripe Encoding

3.3.1.1 Magnetic-Stripe Encoding Requirements

The Magnetic Stripe on a Visa Card or Visa Electron Card must be encoded on both track 1 and 2.

This does not apply:

● In the LAC Region for Magnetic-Stripe personalization of embossed instant-issue Visa Cards
● In the US Region for the Magnetic Stripe used to facilitate closed-loop campus applications on
dual Magnetic-Stripe Campus Cards.

ID# 0003602 Edition: Oct 2017 | Last Updated: Oct 2015

3.3.1.2 Magnetic-Stripe Encoding – LAC Region

In the LAC Region, an Issuer must encode the Magnetic Stripe on all Cards using 2.750 oersted high
coercivity encoding technology, as specified in the industry standards adopted by Visa-approved
manufacturers and Magnetic-Stripe encoding equipment providers.

All Cards issued must comply with high coercivity encoding industry standards.

ID# 0008724 Edition: Oct 2017 | Last Updated: Oct 2015

14 October 2017 Visa Confidential PSR-193

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Use of Marks
Point-of-Transaction Display of Marks

3.3.1.3 Magnetic-Stripe Encoding – Europe Region (Germany)

In the Europe Region (Germany), an Issuer must encode the Magnetic-Stripe on all Cards using 2750
oersted high coercivity encoding technology, as specified in the industry standards adopted by Visa-
approved manufacturers and Magnetic-Stripe encoding equipment providers.

ID# 0030043 Edition: Oct 2017 | Last Updated: New

3.4 Point-of-Transaction Display of Marks

3.4.1 Display of Marks at the Point of Sale

3.4.1.1 Improper Display of Affinity/Co-Brand Partner Trade Name or Mark

Upon Notification from Visa, a Merchant must correct any display of an Affinity/Co-Brand
partner's Trade Name or Mark at a Merchant Outlet if the display adversely affects the Visa brand.

ID# 0027375 Edition: Oct 2017 | Last Updated: Oct 2015

3.4.1.2 Display of Marks at Point of Payment Choice for Electronic Commerce and
Payment Applications

A Merchant website and/or application must display at the point of payment choice the Visa POS
graphic in full color, as specified in the Visa Product Brand Standards.

ID# 0002337 Edition: Oct 2017 | Last Updated: Apr 2017

3.4.1.3 Display of Marks at Point-of-Sale

The Visa-Owned Marks must not appear less prominently than any other payment Marks.1

A Merchant must display the Visa POS graphic prominently, as follows:

● At the Merchant entrance or storefront

● On the payment Acceptance Device, as specified in the Visa Product Brand Standards
1
This does not apply in the US Region or a US Territory.

ID# 0030002 Edition: Oct 2017 | Last Updated: Oct 2017

PSR-194 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Use of Marks
Visa Core Rules and Visa Product and Service Rules

3.4.1.4 Merchant Display of Marks and Acceptance Signage – Canada, Europe, and
US Regions

A Visa Debit Acceptor in the Canada Region, and a Limited Acceptance Merchant in the Europe Region
and US Region, must: 

● Display Visa-approved signage representing the category of Cards it accepts

● Not Display any Visa graphic that indicates acceptance of all Visa Cards

ID# 0008380 Edition: Oct 2017 | Last Updated: Oct 2017

14 October 2017 Visa Confidential PSR-195

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Use of Marks
Point-of-Transaction Display of Marks

PSR-196 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Core Rules and Visa Product and Service Rules

4 Issuance

4.1 General Issuance

4.1.1 General Issuer Requirements

4.1.1.1 Visa Card Product and Token Positioning

A Member must not:

● Position any Visa Card as something other than a Visa Card. A Visa Card that facilitates additional
functionality or provides access to applications or services must still be positioned as a Visa Card1
● Position a Visa Business, Visa Corporate, or Visa Purchasing Card as something other than a Visa
Card for the payment of business expenditures
● Position its Trade Name or Mark as adding superior acceptance of the Card at the Point-of-
Transaction2

An Issuer must ensure that a payment Token both:

● Maintains the same product characteristics of the Card represented by that payment Token
● Is presented to the Cardholder as a Visa Product or Service
1
For example, a Visa Card with added functionality such as Cardholder identification, participation in a loyalty program,
or membership in an organization or, in the US Region, a Campus Card that facilitates closed-loop proprietary college or
university transactions must still be positioned as a Visa Card.
2
This does not apply to discounts, promotional offers, or in-kind incentives offered by the Merchant.

ID# 0006153 Edition: Oct 2017 | Last Updated: Apr 2017

4.1.1.2 Delivery of Visa Premium Product Value to Cardholders

An Issuer must structure its Visa premium products to deliver product value based on features,
performance standards, and spending limits, such that:

● A Visa Infinite Card and a Visa Signature Card delivers higher value than a Visa Platinum Card.
● A Visa Platinum Card delivers equal or higher value than a Visa Gold/Premier Card.
● A Visa Gold/Premier Card delivers higher value than a Visa Classic Card.
● A Visa Business Gold Card delivers higher value than a Visa Business Card.
● In the Canada Region, a Visa Platinum Prepaid Card delivers higher value than a Visa Prepaid Card

14 October 2017 Visa Confidential PSR-197

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
General Issuance

This requirement does not apply in the US Region.

ID# 0008225 Edition: Oct 2017 | Last Updated: Oct 2016

4.1.1.3 Non-Standard Card Prohibitions

An Issuer of a non-standard Card must not:

● Permit exclusive or preferential acceptance by a Merchant1

● Link the non-standard Card to a Virtual Account

In the Europe Region, a non-standard Card issued within the European Economic Area (EEA) must
identify the correct Product Category on the Chip.
1
This does not apply to discounts, promotional offers, or in-kind incentives offered by the Merchant.

ID# 0003242 Edition: Oct 2017 | Last Updated: Oct 2016

4.1.1.4 Issuer Requirements for a Credit Authorization on Returned Purchases

Effective 14 April 2018

An Issuer must both:1

● Be prepared to receive and respond to an Authorization Request for a Credit Transaction

● Process the Credit Transaction so that Cardholder-facing applications are updated with the
pending credit information in the same timeframe as a purchase Transaction
1
This does not apply to Non-Reloadable Visa Prepaid Cards. Issuers of Non-Reloadable Visa Prepaid Cards may choose
whether or not to support the Authorization Request or update Cardholder-facing applications.

ID# 0029557 Edition: Oct 2017 | Last Updated: Oct 2017

4.1.1.5 Issuance of Domestic Use-Only Visa Cards

In the LAC Region, an Issuer must not issue a Visa Card that is restricted to use only in the country of
issuance, as follows:

● In Brazil, a Visa Consumer Card, Visa Commercial Card, or Visa Electron Card
● In Mexico, a Visa consumer credit Card, Visa consumer debit Card, or Visa Electron Card

PSR-198 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Core Rules and Visa Product and Service Rules

Effective 14 October 2017

An Issuer must not issue a Visa consumer credit Card or a Visa consumer debit Card that is
restricted to use only in the country of issuance.

This does not apply in the:

● Europe Region
● LAC Region, as follows:
– A Card issued under a Visa Program in existence before 13 October 2017 by an Issuer in
the Dominican Republic, Haiti, Paraguay, Uruguay
– A Card issued in Argentina, Barbados, Chile, Colombia, Jamaica, Trinidad

With prior Visa approval, an Issuer may issue a Visa Prepaid Card that is restricted to use only in
the country of issuance.

ID# 0029327 Edition: Oct 2017 | Last Updated: Apr 2017

4.1.1.6 Issuer Minimum Manual Cash Disbursement Amount

An Issuer must not establish a minimum Manual Cash Disbursement amount.

ID# 0006858 Edition: Oct 2017 | Last Updated: Apr 2015

4.1.1.7 General Member Card Plan – Canada Region

In the Canada Region, each Visa Canada General Member must operate its own Card plan that
conforms to all of the following minimum standards:

● Each Member must issue Cards in its own name and own the receivables arising from the use of
such Cards. Securitization does not impact ownership for the purpose of the Visa Rules.
● Cards issued by each Member will entitle Cardholders to make purchases of goods and services
and to obtain Cash Disbursements.
● Subject to appropriate Authorization, each Member will honor Cards issued by other Members for
Cash Disbursements.
● Subject to appropriate Authorization, each General Member will cause its Merchants to honor
Cards issued by other such Members for the purchase of goods and services.

ID# 0004092 Edition: Oct 2017 | Last Updated: Oct 2014

14 October 2017 Visa Confidential PSR-199

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
General Issuance

4.1.1.8 Product Category Identification Requirements – Europe Region

In the Europe Region, an Issuer must identify a newly issued or reissued Card that is issued within the
European Economic Area (EEA) by the correct Product Category, as specified in the Visa Product Brand
Standards and Table 4-1, “Product Category Identification - Europe Region.”

An Issuer may identify a Card issued outside the EEA by the correct Product Category, as specified in
the Visa Product Brand Standards and Table 4-1, “Product Category Identification - Europe Region.”

Table 4-1: Product Category Identification – Europe Region

Product Category Debit Credit (including Commercial Prepaid
Deferred Debit)

Interchange Fee Consumer Consumer Credit Commercial Consumer

Category Immediate Debit Immediate Debit or
Commercial

BIN Category Debit Credit or Deferred Commercial Prepaid

Debit

In France, Visa Affaires Cards that use the “EN“ corporate product sub-type must be identified with:

● The credit Product Category

● The EMVCo-allocated “Application Product Identifier” tag value that identifies the product as credit

ID# 0029610 Edition: Oct 2017 | Last Updated: Oct 2017

4.1.1.9 BIN Requirements for Cards Requiring Online Authorization – Europe Region

In the Europe Region, if a Card is issued with a Service Code that requires Online Authorization (X2X),
the Issuer must use either:

● A separate BIN
● A designated account range

ID# 0029611 Edition: Oct 2017 | Last Updated: Oct 2016

4.1.1.10 Issuer Requirements for Gambling Transactions in Norway – Europe Region

In the Europe Region, a Norway Issuer must ensure that Cards issued in Norway are not used for
gambling Transactions outside of Norway.

ID# 0030011 Edition: Oct 2017 | Last Updated: Apr 2017

PSR-200 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Core Rules and Visa Product and Service Rules

4.1.1.11 Card Accessing Cardholder Funds on Deposit – US Region

In the US Region, an Issuer must not issue or reissue a Visa Card that accesses Cardholder funds on
deposit at an organization other than the Issuer's, unless it both:

● Receives prior written consent from the organization where the funds are deposited
● Completes automated clearing house notification requirements

This prohibition does not apply to monthly periodic payments by the Cardholder to the Issuer.

ID# 0004573 Edition: Oct 2017 | Last Updated: Oct 2014

4.1.1.12 Card Verification Value 2 (CVV2) Issuer Requirements – US Region

In the US Region, an Issuer must provide Visa with valid CVV2 encryption keys and test Account
Numbers with CVV2 values and expiration dates.

ID# 0000672 Edition: Oct 2017 | Last Updated: Oct 2014

4.1.1.13 Positioning, Acceptance, and Accounts – US Region

In the US Region, an Issuer must not:

● Designate or design any of its Visa Cards, whether through the use of a Trade Name, Mark,
numbering scheme, code on the Magnetic Stripe or Chip, QR code, or any other device or means,
in order to either:
– Permit exclusive or preferential acceptance of any of its Visa Cards by any Merchant. This does
not apply to discounts, promotional offers, or in-kind incentives offered by the Merchant.
– Allow any Transaction involving use of these Cards to be treated as anything other than a
Visa Transaction, except as specified in Section 7.1.1.4, “Non-Visa Debit Transaction Disclosure
Requirements – US Region” 1
● Allow a Visa Card that is used primarily to access a line of credit to participate in any PIN-based
debit program, unless the participation is for ATM access only
1
This does not apply to Campus Cards that facilitate closed-loop proprietary college or university system transactions and
permit the use of campus identification/access applications. A Campus Card must still be positioned as a Visa Card, but with
additional functionality.

ID# 0003210 Edition: Oct 2017 | Last Updated: Oct 2016

14 October 2017 Visa Confidential PSR-201

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
General Issuance

4.1.1.14 Marketing Materials for Visa Products

An Issuer must receive written approval from Visa before distribution of marketing materials, as
follows:

Table 4-2: Marketing Materials Approvals for Visa Products

Applicable Products Issuer Region Requirements

Visa Signature AP Region, CEMEA ● In the AP Region, includes all Cardholder

Region, US Region communication materials
● In the CEMEA Region, includes all marketing
materials
● In the US Region, includes Visa Signature
marketing materials, customer communications,
terms and conditions, and/or disclosures

Visa Signature Preferred US Region Includes Visa Signature Preferred marketing

materials, customer communications, terms and
conditions, and/or disclosures

Visa Infinite All Regions ● Includes Merchant partnership and emergency

services material
● Additionally in the AP Region and Canada
Region, includes all Cardholder communication
materials

Visa Infinite Privilege Canada Region Includes marketing materials for its Cardholders with
terms and conditions and/or disclosures

Visa Platinum Business CEMEA Region All Cardholder communication material

Visa Signature Business AP Region and CEMEA ● In the AP Region, includes Cardholder
Region communication material relating to Merchant
partnership or emergency services
● In the CEMEA Region, includes all marketing
materials

Visa Infinite Business AP Region and Canada ● In the AP Region, includes all Cardholder
Region communication materials
● In the Canada Region, includes Cardholder
communication material relating to Merchant
partnership or emergency services

Visa Infinite Corporate LAC Region Includes Merchant partnership and emergency
services material for the Cardholders

ID# 0029988 Edition: Oct 2017 | Last Updated: Oct 2017

PSR-202 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Core Rules and Visa Product and Service Rules

4.1.1.15 Visa Card Customer Service Requirements

A Visa Card Issuer must provide to its Visa Cardholders customer service that is available 24 hours a
day, 7 days a week to obtain emergency and account-related information services.1
1
Optional for Visa Electron, Visa Classic, and Non-Reloadable Cards

ID# 0029989 Edition: Oct 2017 | Last Updated: Apr 2017

4.1.1.16 Presence of Payment Account Reference – AP, Canada, CEMEA, LAC, and US
Regions

Effective 14 October 2017 in the AP Region, Canada Region, CEMEA Region, LAC Region, and US
Region

A Visa payment account must have an associated Payment Account Reference.

ID# 0030037 Edition: Oct 2017 | Last Updated: New

4.1.2 Visa Credit Card Issuance

4.1.2.1 Second Line of Credit for On-Us Transactions – LAC Region

An LAC Issuer’s offer of a second line of credit must comply with all of the following:

● Be offered only in association with an Affinity/Co-Brand partner

● Be restricted to purchase Transactions completed as Visa Transactions at the Affinity/Co-Brand
partner's Merchant Outlet
● Be restricted to On-Us Transactions
● Not exceed the amount of primary line of credit

ID# 0007302 Edition: Oct 2017 | Last Updated: Oct 2015

4.1.2.2 Visa Consumer Product Core Card Benefits – LAC Region

In the LAC Region, a Visa Consumer Card Issuer must, at a minimum, provide its Cardholders with all
of the following core product benefits, unless prohibited by applicable laws or regulations:

14 October 2017 Visa Confidential PSR-203

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
General Issuance

Table 4-3: Visa Consumer Product Core Card Benefits – LAC Region
Core Benefit Visa Classic1,2 Visa Gold Visa Platinum Visa Signature Visa Infinite

Travel Worldwide Worldwide Worldwide Worldwide Worldwide

Information
Services

Price Protection Up to USD 200 Up to USD 400 USD 500 per USD 500 per Up to
per account, per account, item up to item up to USD 4,000 per
per year per year USD 2,000 per USD 2,000 per account, per
account, per account, per year
year year

Purchase N/A Up to USD 5,000 per USD 5,000 per USD 10,000
Protection USD 1,000 per item up to USD item up to USD per item up to
account, per 10,000 per 10,000 per USD 20,000 per
year account, per account, per account, per
year year year

Extended N/A Up to USD 5,000 per USD 5,000 per USD 5,000 per
Warranty USD 5,000 per item up to USD item up to USD item up to USD
account, per 10,000 per 10,000 per 25,000 per
year account, per account, per account, per
year year year

Auto Rental N/A Worldwide, Worldwide, Worldwide, Worldwide,

Insurance including including including including
country of country of country of country of
residence3 residence residence residence

Travel Accident N/A N/A Up to USD Up to USD Up to USD

Insurance 500,000 1,000,000  1,500,000 

International N/A N/A Up to USD Up to USD Up to USD

Emergency 150,000 200,000 200,000
Medical
Services

Baggage Delay N/A N/A N/A Up to USD 100 Up to USD 100

per hour of per hour of
delay, up to delay, up to
USD 500 per USD 600 per
beneficiary, per beneficiary, per
event, after 4 event, after 4
hours of delay hours of delay 

Baggage Loss N/A N/A N/A Up to USD Up to USD

1,000 per 3,000 per
beneficiary, per beneficiary, per
event event

PSR-204 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Core Rules and Visa Product and Service Rules

Core Benefit Visa Classic

1,2 Visa Gold Visa Platinum Visa Signature Visa Infinite

Missed N/A N/A N/A N/A Up to USD 300

Connection

Trip Delay N/A N/A N/A N/A Up to USD 300

more than 4
hours of delay

Trip N/A N/A N/A N/A Up to USD

Cancellation  3,000

Insured N/A N/A N/A N/A Up to 50,000 

Journey 

Personal N/A N/A  Provided Provided Provided

Concierge through Visa through Visa  through Visa
Service

Priority Pass N/A N/A N/A N/A Complementary

Membership membership
for Core
Priority Pass
programs
1
This does not apply to Visa Classic debit Cards in Mexico.
2
This does not apply to Visa Classic Cards issued in Brazil.
3
This does not apply to Visa Gold debit Cards issued in the LAC Region.

ID# 0029542 Edition: Oct 2017 | Last Updated: Apr 2017

4.1.2.3 Visa Consumer Card Requirement to Provide Core Benefits – US Region

In the US Region, a Visa Consumer Card Issuer must provide the core travel and lifestyle benefits and
insurance services specified in Table 4-4, “Visa Consumer Product Core Card Benefits.”

Table 4-4: Visa Consumer Product Core Card Benefits

Benefit Service Visa Traditional Visa Signature Visa Infinite
Visa Traditional Rewards Visa Signature Preferred

Travel & Lifestyle1

Visa Signature Concierge   X  

Visa Signature Perks2   X X

Visa Infinite Concierge     X

Visa Infinite Travel and     X

Lifestyle Benefits

14 October 2017 Visa Confidential PSR-205

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
General Issuance

Benefit Service Visa Traditional Visa Signature Visa Infinite

Visa Traditional Rewards Visa Signature Preferred

Insurance

Auto Rental Collision X X X

Damage Waiver
(ARCDW)3

Roadside Dispatch4 X X X

Lost Luggage     X
Reimbursement

Travel Accident     X
Insurance

Travel/Emergency   X X
Assistance Services

Trip Cancellation/     X
Interruption

Trip Delay     X

Purchase Security     X

Return Protection     X

Warranty Manager     X
1
Visa Infinite Virtual Card Accounts are not eligible for travel and lifestyle benefits, but may receive insurance benefits.
2
Visa Signature Perks include Travel, Entertainment, Fine Wine & Food, Sports, and Shopping.
3
Offered as primary coverage for Visa Infinite and secondary for Visa Traditional and Visa Signature products.
4
Cardholder-funded service offered through the Visa call center.

ID# 0004146 Edition: Oct 2017 | Last Updated: Oct 2017

4.1.3 Visa Charge Card Issuance

4.1.3.1 Visa Charge Card Classification – AP and US Regions

In the US Region, an Issuer must identify a Visa Charge Card and distinguish it from a Visa Consumer
Credit Card by using one of the following classification levels:

● BIN
● Account Range Definition (ARDEF)
● Registered Program Identification Number (RPIN)

PSR-206 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Core Rules and Visa Product and Service Rules

● Account level processing

In the AP Region (Malaysia), an Issuer must identify a Visa Charge Card and distinguish it from a Visa
Credit Card by using a separate BIN.

ID# 0026357 Edition: Oct 2017 | Last Updated: Oct 2016

4.1.3.2 Visa Charge Card Authorization Requirements – US Region

In the US Region, a Visa Charge Card issued as a Visa Signature Card or Visa Signature Preferred Card
must be issued with no pre-set spending limit.

ID# 0026981 Edition: Oct 2017 | Last Updated: Oct 2014

4.1.3.3 Visa Charge Card Issuer Registration – AP and US Regions

In the AP Region and US Region, a Visa Charge Card Issuer must register its Visa Charge Card program
and obtain prior approval from Visa.

ID# 0026356 Edition: Oct 2017 | Last Updated: Oct 2016

4.1.4 Visa Debit Card Issuance

4.1.4.1 Visa Debit Card Issuer Cash-Back Requirements – US Region

In the US Region, a Visa Debit Card Issuer and Visa Business Check Card Issuer must support the Visa
Cash-Back Service.

This requirement does not apply to certain Visa Prepaid Cards, as specified in Section 1.4.4.1, “PIN
Issuance.”

ID# 0026502 Edition: Oct 2017 | Last Updated: Oct 2016

4.1.4.2 Visa Debit Card Partial Preauthorization – US Region

In the US Region, a Visa Debit Card Issuer or Visa Business Check Card Issuer and its VisaNet Processor
must support partial preauthorization Responses for PIN-Authenticated Visa Debit Transactions.

ID# 0026503 Edition: Oct 2017 | Last Updated: Oct 2014

14 October 2017 Visa Confidential PSR-207

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
General Issuance

4.1.4.3 Consumer Visa Deferred Debit Card Equivalent – US Region

In the US Region, an Issuer must position a Consumer Visa Deferred Debit Card only as a Card that
accesses a consumer’s deposit, investment, or other asset account, including a fiduciary account,
where the amount of any individual Transaction is not accessed, held, debited, or settled from the
consumer asset account sooner than 14 days from the date of the Transaction.

A Consumer Visa Deferred Debit Card is treated as a Visa credit Card only for Limited Acceptance
purposes.

ID# 0004153 Edition: Oct 2017 | Last Updated: Oct 2015

4.1.4.4 Visa Debit Category Transaction Identification – Canada Region

In the Canada Region, a Visa Debit Category Card Issuer must both:

● Identify all Visa Debit Category Transactions as Visa Transactions in all communications displaying
Transaction information, including account activity statements
● Clearly disclose to the Cardholder any distinction between a Visa Debit Category Transaction and
other payment services

ID# 0008073 Edition: Oct 2017 | Last Updated: Oct 2014

4.1.4.5 Visa Debit Category Issuer Chip Requirements – Canada Region

In the Canada Region, a Visa Debit Category Issuer must ensure that the Visa Application Identifier
(AID) is present on the Card and the Application Selection Flag (ASF) settings comply with the Visa
Canada Debit Card – Technical Specifications.

ID# 0008072 Edition: Oct 2017 | Last Updated: Oct 2014

4.1.4.6 Account Level Processing – Issuer Participation Requirements – AP, Canada,

and CEMEA Regions

In the AP Region, Canada Region, and CEMEA Region, an Issuer that participates in Account Level
Processing must do all of the following:

● Comply with the applicable reporting and product core services requirements for each Card
product
● Reissue the Card plastic if the Issuer switches to a different product
● Identify and differentiate between different Visa product Account Numbers by using one of the
following classifications:

PSR-208 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Core Rules and Visa Product and Service Rules

– BIN
– Account Range Definition (ARDEF)
– Card Account Number. In the AP Region and CEMEA Region, this requirement applies only in
countries that support Account Level Processing.

ID# 0027718 Edition: Oct 2017 | Last Updated: Oct 2014

4.1.4.7 Visa Debit Card BIN Requirements – Europe Region (United Kingdom)

In the Europe Region (United Kingdom), an Issuer must use a unique BIN for its Visa Debit Card
program. It must notify Visa if it uses a previously assigned BIN or BIN range.

ID# 0030057 Edition: Oct 2017 | Last Updated: New

4.1.5 Visa Prepaid Card Issuance

4.1.5.1 Visa Prepaid Card Purchase Security Insurance Coverage – US Region

In the US Region, an Issuer must provide purchase security coverage for eligible items purchased with
the following types of Visa Cards:

● Visa Payroll
● Visa general purpose Reloadable prepaid
● Visa TravelMoney

ID# 0028058 Edition: Oct 2017 | Last Updated: Oct 2014

4.1.6 Affinity/Co-Brand and Global Co-Brand Issuance

4.1.6.1 Co-Branding Partnership Approval Documentation Requirements

A Global Co-Branding Partner and Issuer must provide a dossier of proprietary and public information
for approval to Visa, including both:

● Co-Branding Partnership Regional Approval Form for each proposed interregional and intraregional
co-branding program
● Global Co-Branding Partners' Marks and design guidelines (including color proofs) or evidence
that a trademark search has been conducted

ID# 0004052 Edition: Oct 2017 | Last Updated: Oct 2014

14 October 2017 Visa Confidential PSR-209

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
General Issuance

4.1.6.2 Global Co-Branding Partner Eligibility

A Global Co-Branding Partner must comply with all of the following:

● Be sponsored by an Issuer
● Not be eligible for Visa membership
● Not be an entity deemed to be a competitor of Visa

ID# 0004053 Edition: Oct 2017 | Last Updated: Oct 2014

4.1.6.3 Global Co-Branding Issuer Qualification and Notification

An Issuer that partners with a Global Co-Brand Partner must both:

● Be a qualified Issuer in countries where Global Co-Brand Cards will be issued

● Notify Visa of its plans to expand interregional and intraregional Global Co-Brand Partners

ID# 0004055 Edition: Oct 2017 | Last Updated: Oct 2015

4.1.6.4 Affinity/Co-Branded Card Program Requirements

An Affinity/Co-Brand Card Issuer must do all of the following:

● Submit a completed Affinity/Co-Brand Application and obtain written approval from Visa for each
Affinity/Co-Brand program before issuing Affinity/Co-Brand Cards
● Only issue Affinity/Co-Brand Cards to residents of the Visa Region in which the Issuer is located
● In the Europe Region, all of the following:
– Identify an Affinity/Co-Brand program using an eligible account range within a BIN
– Notify Visa in the Affinity/Co-Brand Application which account range corresponds to which
Affinity/Co-Brand program
– Require the Affinity/Co-Brand partner to submit written agreement to the Issuer
acknowledging the rights of Visa to the Visa-Owned Marks

If requested by Visa, the Issuer must provide additional documentation, including all of the following:

● The agreement between the Issuer and the Affinity/Co-Brand partner

● Collateral Material
● Information regarding the reputation and financial standing of the Affinity/Co-Brand partner
● Other documentation

PSR-210 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Core Rules and Visa Product and Service Rules

In the Canada Region, a General Member and Affinity/Co-Brand partner must complete all required
documentation and agreements required by the applicable Mark owners.

ID# 0027363 Edition: Oct 2017 | Last Updated: Oct 2016

4.1.6.5 Visa Requests for Affinity/Co-Brand Program Information

A Member must submit both of the following to Visa upon request to determine compliance with
Affinity/Co-Brand program requirements:

● Any and all contracts with the Affinity/Co-Brand partner

● Any other documentation relative to the Affinity/Co-Brand program 

ID# 0027373 Edition: Oct 2017 | Last Updated: Oct 2015

4.1.6.6 Affinity/Co-Brand Partner Eligibility Requirements

An Affinity/Co-Brand partner must not be an organization that is either:

● Eligible for Visa membership1,2

● Deemed to be a competitor of Visa

In the Europe Region, if an Affinity/Co-Brand partner is a retailer, its Merchant Outlets must accept
Visa Cards.

In the US Region, with prior approval from Visa, an Affinity/Co-Brand partner may be a non-Member
entity that is engaged in banking activities and eligible for Visa membership if all of the following
apply:

● The non-Member's Mark appears only on a Visa Credit Card.

● The Issuer clearly identifies itself as the Issuer on the Card and program materials.
● The Issuer owns, underwrites, and exercises complete control over the account and receivables
associated with it.
● The Issuer maintains responsibility for all customer service functions for the Card.
1
This does not apply to a non-Member that is eligible for Visa membership, as specified in Section 4.11.3.3, “Visa Prepaid
Card Affinity/Co-Brand Partner Eligibility Exception.”
2
This does not apply in the AP Region (Japan), to Cards issued with multiple Magnetic Stripes.

ID# 0027364 Edition: Oct 2017 | Last Updated: Oct 2017

14 October 2017 Visa Confidential PSR-211

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
General Issuance

4.1.6.7 Affinity/Co-Brand Program Ownership and Control

An Issuer that partners in offering an Affinity/Co-Brand program must comply with all of the
following:1

● Underwrite, issue, and maintain the account associated with an Affinity/Co-Brand Card
● Always be portrayed as the owner of the Affinity/Co-Brand program
● Own and control an Affinity/Co-Brand program as defined by Visa on the basis of the Issuer’s
entire relationship with the Affinity/Co-Brand partner, including all of the following:
– Whether the Issuer controls, or exercises controlling influence over, the management policies
with respect to the Affinity/Co-Brand program
– The extent to which the Issuer conducts credit evaluations, participates in Cardholder billing, or
provides customer services in connection with the Affinity/Co-Brand program
– Whether all or part of the receivables are financed by the Affinity/Co-Brand partner
1
In the AP Region, this does not apply to mortgage originator programs, pastoral companies, and superannuation funds in
Australia.

ID# 0027365 Edition: Oct 2017 | Last Updated: Oct 2016

4.1.6.8 Affinity/Co-Branded Card Transaction Processing

A Transaction completed with an Affinity/Co-Branded Card (including an On-Us Transaction) must be

processed and treated as a Visa Transaction.

This does not apply in the US Region, as specified in Section 7.1.1.4, “Non-Visa Debit Transaction
Disclosure Requirements – US Region.” 

This does not apply in the US Region to Campus Cards that facilitate closed-loop proprietary college
or university system transactions and permit the use of campus identification/access applications. A
Campus Card must still be positioned as a Visa Card.

This does not apply in the:

● AP Region (Japan), to Cards issued with multiple Magnetic Stripes

● Europe Region, to Cards issued with 2 or more payment scheme brands

ID# 0027370 Edition: Oct 2017 | Last Updated: Oct 2016

PSR-212 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Core Rules and Visa Product and Service Rules

4.1.6.9 Affinity/Co-Branded Card Account Access

An Affinity/Co-Branded Card must not be used to debit any credit, charge, payment, or deposit
account other than the account maintained by the Issuer in connection with that Affinity/Co-Branded
Card.

This does not apply in the AP Region (Japan), to Cards issued with multiple Magnetic Stripes.

This does not apply in the LAC Region, as specified in Section 4.1.2.1, “Second Line of Credit for On-Us
Transactions – LAC Region.”

ID# 0027371 Edition: Oct 2017 | Last Updated: Oct 2014

4.1.6.10 Affinity/Co-Branded Card Rules for Proprietary Cards Bearing the Plus
Symbol

Affinity/Co-Branded Card rules do not apply to Proprietary Cards that display non-Member
identification and bear the Plus Symbol, but no other Visa Mark.

ID# 0027372 Edition: Oct 2017 | Last Updated: Oct 2014

4.1.6.11 Determination of Affinity/Co-Brand Program Violations

If Visa determines that any provisions of the Affinity/Co-Brand program requirements have been
violated, Visa reserves the right to both:

● Require modification of the program, including both:

– Assignment of the program to a third party
– Suspension of the program
● Impose non-compliance assessments or terminate the program with 90 calendar days' written
notice

ID# 0027374 Edition: Oct 2017 | Last Updated: Oct 2015

4.1.6.12 BIN Requirements for Airline Co-Brand Programs – CEMEA Region

In the CEMEA Region, an Issuer of Visa Gold Airline Affinity/Co-Branded Cards or Visa Platinum Airline
Affinity/Co-Branded Cards must use a separate designated unique BIN account range at the 9-digit
level for each program within a Visa Platinum BIN.

For an Affinity/Co-Branded Card issued on a Visa Platinum BIN, both of the following apply:

● The Issuer must provide the same core services as required for all Visa Platinum Cards.

14 October 2017 Visa Confidential PSR-213

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
General Issuance

● Mandatory minimum spending limits do not apply.

ID# 0009017 Edition: Oct 2017 | Last Updated: Apr 2016

4.1.6.13 Co-Brand Partner Contract Requirements – Europe Region

In the Europe Region, a Member must include a provision in its contracts with a Co-Brand Partner that
specifies that the Co-Brand Partner must not misrepresent itself as being a Member.

ID# 0029801 Edition: Oct 2017 | Last Updated: Oct 2016

4.1.7 Card Production Standards

4.1.7.1 Maximum Expiration Date – Non-Personalized Cards

The expiration date on a Visa Card or Visa Electron Card without a Cardholder name must not be more
than 5 years from the date of issuance.

This does not apply in the:

● AP Region, for Chip Cards

● US Region

ID# 0003198 Edition: Oct 2017 | Last Updated: Oct 2014

4.1.7.2 Emergency Card Replacement Expiration Date – CEMEA Region

In the CEMEA Region, for an Emergency Card Replacement, the expiration date must be either:

● The last day of the month following the month of issuance

● A date assigned by the Issuer of no later than one year from the issuance date

ID# 0007234 Edition: Oct 2017 | Last Updated: Oct 2014

4.1.7.3 Cardholder Name on Chip and Magnetic Stripe – Europe Region

In the Europe Region, if the Cardholder name is encoded on the Chip and on the Magnetic Stripe on a
Card, the names encoded must be the same as the name displayed on the Card as far as is allowed by
the character sets supported by the Chip and the Magnetic Stripe.

ID# 0029641 Edition: Oct 2017 | Last Updated: Oct 2016

PSR-214 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Core Rules and Visa Product and Service Rules

4.1.7.4 Maximum Expiration Date for Instant Issue Cards – US Region

In the US Region, the expiration date must not exceed:

● 3 years from the date of issuance on an instant issue Visa Consumer Credit Card
● One year from the date of issuance on a Consumer Visa Check Card with a printed or embossed
Cardholder identifier

ID# 0003207 Edition: Oct 2017 | Last Updated: Oct 2014

4.1.7.5 Card Activation Stickers – US Region

In the US Region, with the exception of a Card activation sticker, an Issuer must not affix any adhesive
material to the front or back of a Card unless it is integral to the manufacturing of the Card.

The Issuer must ensure that a Card activation sticker affixed to the front or back of its Card does not
interfere with any security features of the Card.

The Card activation sticker or other material enclosed with the Card mailer must either:

● Provide a telephone number for the Cardholder to call to activate the Card, and instruct the
Cardholder to both:
– Contact the Issuer upon receipt of the Card for activation
– Remove the sticker from the Card once activation has occurred
● For a Visa Check Card that is activated by the Cardholder at a terminal requiring a PIN, instruct the
Cardholder to remove the sticker from the Card before activation

ID# 0008695 Edition: Oct 2017 | Last Updated: Oct 2014

4.1.7.6 Visa Mini Card Issuer Requirements

A Visa Mini Card Issuer must comply with all of the following:

● Issue the Visa Mini Card with the same expiration date as the standard-sized companion Card
● Issue the Visa Mini Card as the same Visa product type and with the same benefits as the
standard-sized companion Card
● At the time of issuance, inform the Cardholder of potential usage restrictions
● In the US Region, issue the Visa Mini Card in conjunction with a corresponding standard-sized Visa
Card
● In the US Region, not establish a daily Transaction amount limit for Visa Contactless Mini Card use

ID# 0027520 Edition: Oct 2017 | Last Updated: Oct 2014

14 October 2017 Visa Confidential PSR-215

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
General Issuance

4.1.7.7 Visa Mini Card Instant/Remote Issuance – US Region

In the US Region, a Visa Mini Card Issuer participating in the Instant/Remote Issuance1 program must
provide the corresponding standard-sized Card to the Cardholder within 30 days from the date of
issuance.

Instant/Remote Issuance is not permitted for a Visa Mini Card issued as a Visa Contactless Payment
Device.
1
The instant issuance of Visa Card products at a location other than a Member’s card manufacturing facility (for example: a
Branch)

ID# 0006175 Edition: Oct 2017 | Last Updated: Oct 2016

4.1.8 Virtual Accounts

4.1.8.1 Virtual Account Requirements

An Issuer that offers a Visa Virtual Account must comply with the electronic payment authentication
requirements established by Visa.

ID# 0001643 Edition: Oct 2017 | Last Updated: Oct 2014

4.1.8.2 Virtual Accounts – Commercial BIN Requirements

An Issuer that offers Virtual Account for a Visa Commercial Card must use the BIN designated for the
specific Visa Commercial Card product.

ID# 0001635 Edition: Oct 2017 | Last Updated: Oct 2015

4.1.8.3 Virtual Account Issuer Requirements

A Virtual Account Issuer must comply with all of the following:

● Obtain prior approval from Visa

● Verify Account Information, including name of the Virtual Account owner, Account Number,
account expiration date, and Card Verification Value 2 (CVV2) and communicate it securely to the
Virtual Account owner
● Before activation, inform the Virtual Account owner of all of the following (not required for
Commercial products):1
– Program details covering Account Number use

PSR-216 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Core Rules and Visa Product and Service Rules

– Virtual Account owner name

– Account Number
– Expiration date
– Card Verification Value 2 (CVV2)
● If a Reference Card is provided, comply with Reference Card design requirements
● In the Europe Region, report Virtual Account products on the Quarterly Operating Certificate

For consumer Cards issued as Virtual Accounts, an Issuer must comply with all of the following:

● Restrict issuance to countries where the Issuer has jurisdiction to issue

● Limit Transactions to Card-Absent Environment2
● Provide Lost/Stolen Card Reporting Service 
1
This requirement does not apply to Issuers of Visa Mobile Prepaid products in the AP Region, CEMEA Region, and LAC
Region.
2
This requirement does not apply to Prepaid Accounts established as Virtual Accounts that are provisioned to a mobile
device.

ID# 0001645 Edition: Oct 2017 | Last Updated: Oct 2016

4.1.8.4 Virtual Account Issuer Certification Requirements – CEMEA Region

In the CEMEA Region, before issuing Virtual Accounts, an Issuer must certify with Visa that its
authorization system has the capability to receive and read the Electronic Commerce Indicator value
transmitted by the Acquirer in the Authorization message.

ID# 0001648 Edition: Oct 2017 | Last Updated: Oct 2014

4.1.9 Issuer Disclosures

4.1.9.1 Issuer Disclosure of Authorization Request Amounts

If an Issuer includes information from an Authorization Request in an online Cardholder statement,

Cardholder alert, or other communication to the Cardholder, it must both:

● Notify its Cardholder that an Estimated Authorization Request, Initial Authorization Request, or
Incremental Authorization Request amount may differ from the final Transaction amount

14 October 2017 Visa Confidential PSR-217

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
General Issuance

● For an Automated Fuel Dispenser Transaction, not notify its Cardholder of the amount of
the Authorization Request in the online Cardholder statement, Cardholder alert, or other
communication. It may notify the Cardholder of the final Transaction amount from the Acquirer
Confirmation Advice or the Completion Message.

ID# 0029466 Edition: Oct 2017 | Last Updated: Oct 2017

4.1.9.2 Emergency Services Telephone Numbers

An Issuer must notify its Cardholders at least once each year of the availability of emergency services
and provide a toll-free telephone number through which Eligible Cardholders may obtain these
services.

ID# 0025791 Edition: Oct 2017 | Last Updated: Oct 2014

4.1.9.3 Disclosure of Responsibility for Charges – AP Region

In the AP Region, a Member must not represent to its Cardholder or its Merchant that Visa imposes
any charge on the Cardholder or the Merchant. A Member is responsible for making whatever
disclosures applicable laws or regulations require with respect to its charges to its Cardholders or its
Merchants.

ID# 0004089 Edition: Oct 2017 | Last Updated: Oct 2014

4.1.9.4 Issuer Contact Disclosure – Canada Region

In the Canada Region, an Issuer must disclose in its consumer Cardholder agreements that a
Cardholder may contact the Issuer to discuss disputes the Cardholder may have with respect to a
Transaction on their statement.

ID# 0004106 Edition: Oct 2017 | Last Updated: Oct 2014

4.1.9.5 Issuer Disclosure of Fees and Charges – CEMEA Region

In the CEMEA Region, an Issuer of Visa Cards, Proprietary Cards bearing the Plus Symbol, and Cards
bearing the Visa Brand Mark with the Electron Identifier must notify its Cardholder in writing of the
following:

● That the exchange rate between the Transaction Currency and the Billing Currency used for
processing International Transactions is either:
– A wholesale market rate
– The rate mandated by a government or governing body

PSR-218 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Core Rules and Visa Product and Service Rules

● Additional fees and charges (if any) assessed by the Issuer through the application of an Optional
Issuer Fee to the Currency Conversion Rate or any other fees for currency conversion
● Specific fees and charges to be assessed to the Cardholder, where appropriate, including:
– Annual fee
– Interest rate(s), if applicable
– ATM Cash Disbursement fee
– Manual Cash Disbursement fee
– PIN replacement charge
– Fee for additional statement copies
– Late payment fee
● Date on which the Cardholder will incur a late payment fee if the Issuer does not receive payment
for outstanding Transaction amounts appearing on the Cardholder billing statement

An Issuer may choose the method by which it notifies the Cardholder in writing. This may include one
or more of the following:

● Cardholder agreement
● Cardholder terms and conditions
● Any other agreement between the Cardholder and Issuer
● Monthly billing statement

ID# 0008822 Edition: Oct 2017 | Last Updated: Apr 2016

4.1.9.6 Cardholder Agreement Requirements – Europe Region

In the Europe Region, taking into account all the products and services provided by Visa, all
information required under applicable data protection legislation must be provided in the Cardholder
Agreement including, but not limited to, the following:

● The identity of the Issuer

● The purposes of the processing for which any personal data is intended, including building a
profile of the Cardholder's interests
● The recipients of the personal data, such as:
– The Member's subsidiaries and/or group of companies, agents, and employees
– Visa, its employees, and its third party subcontractors and their employees
– Third parties with whom the Cardholder transacts and has agreed to share personal data

14 October 2017 Visa Confidential PSR-219

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
General Issuance

– Third parties in an approved partnership with Visa, only where such data is presented in either
an anonymized, pseudonymized, or aggregated form and will never be able to be used by
those third parties to identify a particular Cardholder
– Such other entities to which it may be reasonably necessary to disclose and transfer personal
data (for example: credit reference agencies, law enforcement agencies, anti-terrorism or
organized crime agencies, fraud monitoring agencies, central banks)
– Any other entities as otherwise required or permitted by applicable laws or regulations
● That the transfer and disclosure of personal data may take place worldwide
● Any other information necessary to guarantee fair processing of personal data under applicable
laws or regulations, including without limitation:
– That aggregated, anonymized data may be created based on personal data
– That data may be used and/or shared where deemed applicable with third parties for:
▪ Billing purposes
▪ Product enablement and build
▪ Testing or product improvement purposes
▪ To reply to requests from public authorities
– That Cardholders are not identifiable from this data
– That data may be analyzed by Visa and its partners for offers or promotional activities that
Cardholders have entered or agreed to be a part of
– The categories of personal data processed, whenever considered necessary or convenient by
the Member
– A contact point for data protection-related enquiries

ID# 0029614 Edition: Oct 2017 | Last Updated: Oct 2016

4.1.9.7 Cardholder Choice of Payment Scheme – Europe Region

In the Europe Region, for a Card issued inside the European Economic Area, an Issuer must include a
provision in its Cardholder agreement to explain that when a Card supports more than one payment
scheme and is used at a Merchant Outlet that accepts those payment schemes, the Cardholder retains,
at the Point-of-Transaction, complete discretion over the payment scheme that is used to initiate a
Transaction.

This requirement does not apply to Transactions at an Unattended Cardholder-Activated Terminal with
no Cardholder input interface.

ID# 0029615 Edition: Oct 2017 | Last Updated: Oct 2017

PSR-220 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Core Rules and Visa Product and Service Rules

4.1.9.8 Communication of Change of Card Details – Europe Region

In the Europe Region, an Issuer must communicate to its Cardholder in writing any change in the
Cardholder's Card details. This communication must both:

● Advise the Cardholder of the impact of changing Card details and any need for action
● Prompt the Cardholder to contact any Merchants with which it has either:
– A Recurring Transaction agreement
– Effective 14 October 2017
An agreement to store the Cardholder's Stored Credential

ID# 0029814 Edition: Oct 2017 | Last Updated: Oct 2016

4.1.9.9 Issuer Disclosure Requirements – Europe Region

In the Europe Region, an Issuer must notify its Cardholders in writing of the following:

● Specific fees and charges to be assessed to the Cardholder, including, but not limited to:
– Annual fee
– Interest rate(s), if applicable
– ATM Cash Disbursement fee
– Manual Cash Disbursement fee
– PIN replacement charge
– Fee for additional billing statement copies
● Date on which Transactions will be debited from the Cardholder's account

ID# 0029815 Edition: Oct 2017 | Last Updated: Apr 2017

4.1.9.10 Card Application Processing Fee – US Region

In the US Region, an Issuer or Agent that charges a fee to a Cardholder for processing a Visa Card
application must comply with all of the following:

● Disclose the application processing fee as being separate from any other fees associated with use
of the Visa Card
● Provide the disclosure in a way that allows the Cardholder to avoid the fee if they do not want to
pursue the application

The Issuer or its Agent must not:

14 October 2017 Visa Confidential PSR-221

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
General Issuance

● Charge a fee for providing an application to a prospective Cardholder

● Use a “900” area code, “976” telephone exchange, or any similar telephone number to indirectly
charge a fee for inquiries about obtaining a Card

ID# 0000412 Edition: Oct 2017 | Last Updated: Oct 2014

4.1.9.11 Disclosure of Provision of Cardholder Data – US Region

In the US Region, an Issuer must require its Cardholders to consent to the release of personal
data to Visa, Members, or their designated agents for the purpose of providing Emergency Cash
Disbursement and Emergency Card Replacement services.

ID# 0003870 Edition: Oct 2017 | Last Updated: Oct 2014

4.1.9.12 Disclosure of Card Features and Services – US Region

In the US Region, an Issuer must disclose to its Cardholders, in a timely manner, upgraded features
and services when a Cardholder converts from one Card program to another (for example: Visa
Traditional to Visa Signature). The Issuer is responsible for any liability that arises from the timing of
the disclosure.

ID# 0000425 Edition: Oct 2017 | Last Updated: Oct 2014

4.1.9.13 Communication of Cardholder Assistance Telephone Number – US Region

In the US Region, an Issuer must communicate one of the following toll-free telephone numbers to
each Cardholder at least once a year:

● Visa Customer Care Services telephone or fax number

● Issuer's or its agent's assistance center telephone or fax number

The toll-free telephone number must be printed on the back of the Card, or on other material
furnished to the Cardholder.

ID# 0008723 Edition: Oct 2017 | Last Updated: Oct 2014

PSR-222 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Core Rules and Visa Product and Service Rules

4.1.10 Confidentiality of Cardholder Information

4.1.10.1 Cardholder Information Privacy Requirements – Canada Region

In the Canada Region, an Issuer must certify to Visa that it has met the applicable requirements of
privacy legislation for the collection, use, and disclosure of personal Cardholder information among
Visa and its employees and agents, for the purpose of processing, authorizing, and authenticating a
Cardholder's Transactions and providing customer assistance services to a Cardholder.

ID# 0001986 Edition: Oct 2017 | Last Updated: Oct 2014

4.1.10.2 Contest and Promotion Privacy Requirements – Canada Region

In the Canada Region, an Issuer will have met the applicable requirements of privacy legislation where
the Issuer's Cardholders participate in contests and promotions administered by Visa on behalf of the
Issuer.

ID# 0001987 Edition: Oct 2017 | Last Updated: Oct 2014

4.1.10.3 Privacy of Cardholder Information – US Region

In the US Region, an Issuer of the following Cards must offer its Cardholders, during the application
process, the option to have their personal information kept confidential from external organizations:

● Visa Signature
● Visa Signature Preferred
● Visa Business
● Visa Signature Business
● Visa Infinite

If selected, the Issuer must not provide Cardholder or account details to external or non-affiliated
organizations for the purpose of marketing mailing lists, products, or services with the exception of
Visa and its contracted providers of Cardholders services and benefits.

The Issuer may, for Affinity/Co-Branded Card accounts, disclose that this option does not apply to the
Affinity/Co-Brand Partner.

ID# 0029250 Edition: Oct 2017 | Last Updated: Apr 2016

14 October 2017 Visa Confidential PSR-223

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
General Issuance

4.1.11 PIN Requirements

4.1.11.1 PIN as Cardholder Verification Method – Issuer Requirements – AP Region

(India)

In the AP Region (India), an Issuer must have PIN as the preferred Cardholder Verification Method
(CVM) for all newly issued or re-issued Visa debit Cards and Reloadable Cards.

An Issuer must respond with a Decline Response when an Authorization Request for a Domestic
Transaction conducted in a Card-Present Environment on a Visa debit Card or Reloadable Card does
not include a PIN or the confirmation that PIN was correctly entered.

ID# 0027954 Edition: Oct 2017 | Last Updated: Oct 2014

4.1.11.2 PIN for Emergency Card Replacement – CEMEA and Europe Regions

In the CEMEA Region and Europe Region, an Issuer that issues an Emergency Card Replacement is not
required to issue a PIN.

ID# 0007232 Edition: Oct 2017 | Last Updated: Oct 2016

4.1.11.3 PIN Verification Service Request – Europe Region

In the Europe Region, an Issuer must submit a written request to Visa at least 90 calendar days before
implementing the PIN Verification Service.

ID# 0029592 Edition: Oct 2017 | Last Updated: Oct 2016

4.1.11.4 PIN Verification Service – Issuer Requirements – US Region

In the US Region, if an Issuer uses the PIN Verification Service, the Issuer must either:

● Encode the PIN Verification Value on the Magnetic Stripe, and for Cards containing a Chip, both
the Magnetic Stripe and Chip
● Ensure that the PIN Verification Value resides on the PIN Verification Value file maintained by Visa

If the Issuer does not require Stand-In Processing to verify PINs, the Issuer is not required to encode
PIN Verification data on the Magnetic Stripe or Chip.

ID# 0007045 Edition: Oct 2017 | Last Updated: Oct 2015

PSR-224 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Core Rules and Visa Product and Service Rules

4.1.11.5 PIN Standards – US Region

In the US Region, an Issuer must require a PIN to contain a minimum of 4 and a maximum of 12
alphanumeric characters. This requirement does not apply to Emergency Card Replacements.

ID# 0004570 Edition: Oct 2017 | Last Updated: Oct 2014

4.1.11.6 PIN Issuance for Visa Signature and Visa Signature Preferred Cards – US
Region

In the US Region, an Issuer must comply with Section 1.4.4.2, “PIN Issuance Requirements,” within one
year of issuing either of the following Card products to a new Cardholder:

● Visa Signature
● Visa Signature Preferred

An Issuer whose internal systems support customer PIN selection must offer the availability of PINs to
all of its Cardholders.

An Issuer whose internal systems do not support customer PIN selection must issue PINs to all of its
Cardholders and not simply notify its Cardholders that PIN is available upon request.

ID# 0008126 Edition: Oct 2017 | Last Updated: Oct 2014

4.1.11.7 PIN as Cardholder Verification Method – Europe Region (Slovakia)

In the Europe Region (Slovakia), for a Visa Electron Transaction in a Card-Present Environment, the
primary Cardholder Verification Method must be PIN.

ID# 0030059 Edition: Oct 2017 | Last Updated: New

4.1.12 Data Retention and Transmission

4.1.12.1 Cardholder Data Provision for Prize Awards – US Region

In the US Region, an Issuer must provide Cardholder data to Visa for the purposes of awarding prizes
in conjunction with promotional activities conducted by Visa.

If prohibited by applicable laws or regulations from disclosing Cardholder data, the Issuer must both:

● Notify the Cardholder of the awarded prize and obtain necessary documentation

14 October 2017 Visa Confidential PSR-225

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
General Issuance

● Ensure that the prize is awarded directly to the Cardholder

ID# 0008704 Edition: Oct 2017 | Last Updated: Oct 2014

4.1.12.2 Enriched Transaction Data – US Region

In the US Region, an Issuer that receives enriched data with any of the following Transactions must
either print the data on the Cardholder statement or retain the data for a minimum of 200 calendar
days from the Transaction Date:

● CPS/Hotel and Car Rental Card Present

● CPS/Hotel and Car Rental Card Not Present
● CPS/e-Commerce Preferred Hotel and Car Rental
● A Transaction that includes Airline itinerary data or ancillary data

ID# 0003554 Edition: Oct 2017 | Last Updated: Oct 2016

4.1.12.3 Issuer Requirements for Reporting Linked Consumer Credit Accounts – US

Region

In the US Region, an Issuer with more than USD 1 billion in annual Visa Consumer Credit Card
Transaction volume must link its Visa Consumer Credit Cards if the Account Numbers are different, as
follows:

● A secondary Card(s) to its primary Card through the Cardholder Maintenance File (CMF)
● A virtual Card(s) to its primary or secondary physical Card(s) through the CMF

ID# 0029502 Edition: Oct 2017 | Last Updated: Apr 2017

4.1.13 Provisional Credit/Zero Liability

4.1.13.1 Provisional Credit

An Issuer must provide provisional credit for the amount of a dispute or an unauthorized Transaction
(as applicable) to a Cardholder’s account, as follows:

PSR-226 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Core Rules and Visa Product and Service Rules

Table 4-5: Provision of Provisional Credit

Issuer Product Type Provisional credit Additional Requirements / Allowances
Region must be provided to a
Cardholder's account:

AP Visa Infinite Within 24 hours The Issuer must do all of the following:
Visa Infinite Business of notification of a
● Place the disputed Transaction
Cardholder dispute
amount in a suspense account until
the dispute is resolved
● If the Merchant disputes the
Chargeback, inform the Cardholder
and attempt to resolve the dispute
● Send letter of explanation to the
Cardholder when the dispute is
resolved

Visa Signature Within 24 hours The Issuer must place the disputed
of notification of a Transaction amount in a suspense
Cardholder dispute account until the dispute is resolved.

Visa Ultra High Net Within 24 hours The Issuer must not assess finance
Worth of notification of a charges on the disputed amount.
Cardholder dispute

All other Cards Within 5 business N/A

days of notification,
unless the Issuer
determines that
additional investigation
is warranted

Canada Visa Debit Category Within 2 business days The Issuer must charge back the disputed
of notification of a amount if any of the following conditions
dispute or unauthorized apply:
Transaction, unless any
● The dispute relates to an Electronic
of the following apply:
Commerce or Mail/Phone Order
● The Issuer Transaction.
determines the
● The Merchant has not refunded the
need for special
Cardholder within 30 days of the
investigation
Cardholder’s attempt to resolve the
● Transaction type or dispute.
prior account history
● The Cardholder is not expected to
warrants a delay
receive a refund from any other
entity, fund, or source for the
disputed Transaction.

14 October 2017 Visa Confidential PSR-227

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
General Issuance

Issuer Product Type Provisional credit Additional Requirements / Allowances

Region must be provided to a
Cardholder's account:

● The nature of the If the Issuer does not charge back the
Transaction justifies disputed Transaction amount as required,
a delay in crediting the credit to the Cardholder’s account
the Cardholder’s must be final.
account The Issuer may reverse a provisional
credit only if it properly initiated a
All other Cards When both of the Chargeback that is determined by Visa to
following are confirmed: be invalid, except where the Chargeback
● The dispute meets is determined by Visa to be valid on its
the Chargeback merits and properly documented, but
criteria declined by reason of the Issuer's failure
to meet a Visa requirement.
● The dispute is
determined to be
legitimate

CEMEA Visa Ultra High Net Within 24 hours The Issuer must not assess finance
Worth of notification of a charges on the disputed amount.
Cardholder dispute

LAC Visa Infinite Within 24 hours The Issuer must place the disputed
Visa Infinite Business of notification of a Transaction amount in a suspense
Visa Platinum Visa Cardholder dispute account until the dispute is resolved.
Platinum Business
Visa Premium Corporate
Visa Signature
Visa Signature Business

US Visa Business Check Within 5 business N/A

Visa Debit, except days of notification
for ATM Cash of an unauthorized
Disbursements Transaction, unless the
Issuer determines that
additional investigation
is warranted and allowed
by applicable laws or
regulations

  Visa Infinite Immediately The Issuer must do all of the following:

● Ensure that the disputed amount is
not calculated as part of the total
balance or displayed on Cardholder
statements or account summaries
● If the Merchant disputes the
Chargeback, inform the Cardholder
and attempt to resolve dispute

PSR-228 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Core Rules and Visa Product and Service Rules

Issuer Product Type Provisional credit Additional Requirements / Allowances

Region must be provided to a
Cardholder's account:

● Send letter of explanation to the

Cardholder when the dispute is
resolved
● Notify the Cardholder before
the Transaction is reposted to
the account if the Chargeback is
reversed1
● Not assess any finance charges on
the disputed amount for the period
of the dispute
1
For a Member that participates in Enhanced Dispute Resolution, applies if the Issuer is responsible for the Dispute
amount

ID# 0029461 Edition: Oct 2017 | Last Updated: Apr 2017

4.1.13.2 Advertising for the Zero Liability Program – Canada Region

In the Canada Region, any promotional, advertising, or marketing language used for the Zero Liability
Program must contain messaging, in the body of the promotional, advertising, or marketing language
and not as a footnoted disclaimer, to the effect that Cardholders are responsible for ensuring that they
protect their PIN.

ID# 0000397 Edition: Oct 2017 | Last Updated: Oct 2014

4.1.13.3 Credit for Disputed Amounts – Canada Region

In the Canada Region, an Issuer must obtain from each Cardholder a written agreement to sell, assign,
and transfer to the Issuer, every right and claim that the Cardholder has, to recover all or part of the
amount of any purchased good or service by or from any person, entity, board, official, fund, or other
source arising out of a disputed Transaction whenever the Issuer credits the Cardholder for the amount
of a disputed Transaction.

The Cardholder assignment must be substantially in the [Form of] Assignment of Cardholder Claims
(Exhibit CAN-2).

The process by which an Issuer obtains the Cardholder assignment is within the sole discretion of the
Issuer.

ID# 0008181 Edition: Oct 2017 | Last Updated: Oct 2014

14 October 2017 Visa Confidential PSR-229

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
General Issuance

4.1.14 Emergency Cash Disbursement, Emergency Card Replacement, Global

Customer Assistance Services (GCAS)

4.1.14.1 Issuer Requirements for Using the Visa Global Customer Assistance
Services Program for Emergency Cash Disbursement and Emergency Card
Replacement

An Issuer that participates in the Visa Global Customer Assistance Services program for Emergency
Cash Disbursements or Emergency Card Replacements must comply with all of the following:

● At least 30 calendar days before participation, submit to Visa the Visa Global Customer Assistance
Services Program enrollment forms
● Advise its Eligible Cardholders of the availability of an Emergency Cash Disbursement or
Emergency Card Replacement, as applicable
● Provide Eligible Cardholders with a telephone number that is available worldwide 24 hours a
day, 7 days a week for Emergency Cash Disbursements and Emergency Card Replacements.1 The
telephone number may be either the:
– Visa Global Customer Care Services (GCCS) telephone numbers
– Issuer's own worldwide emergency services telephone number
● Designate one or more Emergency Service Locations2
● Notify Visa GCCS within 30 calendar days of any changes to an Emergency Service Location
● Notify Visa GCCS at least 2 weeks before any change in its Emergency Cash Disbursement or
Emergency Card Replacement contact
● Respond to a Status Check Authorization used to validate the correct encoding of the Emergency
Replacement Card which must be approved unless there is an issue with the validation of the track
1 or track 2 data on the Magnetic Stripe, or the Full-Chip Data
1
In the Europe Region (France), the contact number must appear on the back of the Card. For Visa Platinum Cards, this
service must be available between 9:00am and 9:00pm, Monday to Saturday (except bank holidays). No additional fees or
limitations may be applied. The Taxi and Never Lost services must be available 24 hours a day and 7 days a week.
2
In the US Region, an Emergency Service Location must be an office of the Issuer where an Eligible Cardholder may obtain
an Emergency Cash Disbursement during normal business hours.

ID# 0002627 Edition: Oct 2017 | Last Updated: Oct 2017

4.1.14.2 Lost or Stolen Card Report Requirements for an Emergency Cash

Disbursement or Emergency Card Replacement

An Issuer must ensure that a lost or stolen Card report filed by a Cardholder requesting an Emergency
Cash Disbursement or Emergency Card Replacement lists both:

PSR-230 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Core Rules and Visa Product and Service Rules

● Address and telephone number where the Issuer may contact the Cardholder during the following
2 business days
● Emergency Cash Disbursement amount requested, if applicable

ID# 0002184 Edition: Oct 2017 | Last Updated: Oct 2014

4.1.14.3 Emergency Cash Disbursement Limit Guide

A Member requesting an Emergency Cash Disbursement on behalf of a Cardholder must both:

● Obtain Authorization from the Issuer

● Comply with the Emergency Cash Disbursement limits specified in the Visa Core Rules and Visa
Product and Service Rules

ID# 0025793 Edition: Oct 2017 | Last Updated: Oct 2017

4.1.14.4 Emergency Cash Disbursement or Emergency Card Replacement Delivery

Timeframes

An Issuer must ensure that the delivery of an Emergency Cash Disbursement and Emergency Card
Replacement provided by itself, through an agent, or through Visa Global Customer Card Services
(GCCS) complies with the applicable timeframes, as follows:

Table 4-6: Timeframes for Delivery of Emergency Cash Disbursement to Eligible Cardholders
Card Type Within the Canada Region Outside the Canada Region
and US Region and US Region

Visa Classic, Visa Electron, Visa Debit, Visa 1 business day 1 business day
Prepaid

Visa Gold/Premier, Visa Rewards, Visa 24 hours 1 business day

Platinum, Visa Business, Visa Business
Electron, Visa Corporate, Visa Purchasing

Visa Infinite,1,2,3 Visa Signature,3 Visa 24 hours 24 hours

Infinite Privilege, Visa Ultra High Net
Worth
1
A Canada Visa Infinite Privilege Issuer must provide Emergency Cash Disbursement for a lost, stolen, or damaged Card
reported by the Cardholder.
2
A US Visa Infinite Card Issuer must provide an Emergency Cash Disbursement for a lost, stolen, or damaged Card
reported by the Cardholder.
3
Applies to Visa Signature Business and Visa Infinite Business Cards issued in the LAC Region

14 October 2017 Visa Confidential PSR-231

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
General Issuance

Table 4-7: Timeframes for Delivery of Emergency Card Replacements to Eligible Cardholders
Card Type Within the Canada Region Outside the Canada Region
and US Region and US Region

Visa Classic, Visa Electron, Visa Debit, Visa 1 business day 3 business days
Prepaid

Visa Gold/Premier, Visa Rewards, Visa 24 hours 1 business day

Platinum, Visa Business, Visa Business
Electron, Visa Corporate, Visa Purchasing

Visa Infinite,1 Visa Signature,1 Visa Infinite 24 hours 24 hours

Privilege, Visa Ultra High Net Worth
1
Applies to Visa Signature Business and Visa Infinite Business Cards issued in the LAC Region

ID# 0002626 Edition: Oct 2017 | Last Updated: Oct 2017

4.1.14.5 Emergency Cash Disbursement or Emergency Card Replacement Customer

Service Availability

An Issuer must ensure that a customer service agent is available 24 hours a day, 7 days a week to do
all of the following:

● Respond to a request for an Emergency Cash Disbursement or an Emergency Card Replacement

● Approve or deny a request from Visa Global Customer Care Services (GCCS) or an Eligible
Cardholder within 2 hours of notification1
● Provide Visa GCCS with the following information:
– For an Emergency Cash Disbursement, a unique Issuer Authorization Code, an Account
Number, an expiration date that is at least 30 days after the issuance date, and the amount to
be disbursed
– For an Emergency Card Replacement, the Cardholder name to emboss on the Card, an
expiration date that is at least 30 days after the issuance date,2 and a new Account Number
that has been activated in the Issuer's Authorization system. In addition, in the Europe Region,
a Stand-In Processing Account
– Any updates or Cardholder verification data necessary for the issuance of an Emergency Card
Replacement
– In addition, in the Europe Region, Cardholder verification data (for example: mother’s maiden
name, previous address)
1
In the US Region, for a Visa Infinite Card, 30 minutes

PSR-232 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Core Rules and Visa Product and Service Rules

2
In the Europe Region, either the last day of the month following the month of issuance or a date no later than one year
from the issuance date

ID# 0002629 Edition: Oct 2017 | Last Updated: Oct 2016

4.1.14.6 Emergency Cash Disbursement or Emergency Card Replacement Customer

Service Availability Requirements – US Region

In the US Region, in addition to the requirements specified in Section 4.1.14.5, “Emergency Cash
Disbursement or Emergency Card Replacement Customer Service Availability,” an Issuer must do all of
the following:

● Ensure that the designated contact/location is able to authorize an Emergency Cash Disbursement
if Stand-In Processing Account Numbers for the Issuer are available and if the Issuer fails
to respond as specified in Section 4.1.14.4, “Emergency Cash Disbursement or Emergency
Card Replacement Delivery Timeframes” and in Section 4.1.14.27, “Timeframes for Delivery of
Emergency Cash Disbursements and Emergency Card Replacements to Eligible Cardholders – US
Region.”
● Assume responsibility for each Emergency Card Replacement issued by Visa Global Customer Care
Services when a Card is embossed and encoded both:
– According to Issuer’s instructions
– With a Stand-In Processing Account Number
● Advise the Cardholder of the anticipated date, time, and location of the availability of the
Emergency Card Replacement

ID# 0028060 Edition: Oct 2017 | Last Updated: Oct 2014

4.1.14.7 Issuer Requirements for Emergency Card Replacement

An Issuer that provides Emergency Card Replacement must do all of the following:

● Meet all Card security standards

● Within one business day of being notified by Visa Global Customer Care Services (GCCS), replace a
Stand-In Processing Account that has been used for an Emergency Card Replacement
● Maintain its Emergency Card Replacements in a secure manner
● Immediately notify Visa GCCS if it discovers that a Card is missing
● In the US Region, for a Visa Infinite Card, issue a Chip-enabled replacement Card if the Issuer or
agent supports Chip technology
● Enforce the spending limits on Stand-In Processing Accounts, as follows:

14 October 2017 Visa Confidential PSR-233

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
General Issuance

Table 4-8: Spending Limits on Stand-In Processing Accounts

Product Spending Limit (USD [or Local Currency
Equivalent])

Visa Gold/Premier USD 5001

Visa Platinum (issued in the Europe Region) USD 5,000

Visa Signature USD 10,0001

Visa Infinite (issued in the AP Region, Canada USD 10,000

Region, CEMEA Region, LAC Region, US Region)

Visa Infinite (issued in the Europe Region) EUR 10,845

Visa Commercial USD 2,500

Visa Classic USD 500

1
This does not apply in the US Region.

ID# 0008545 Edition: Oct 2017 | Last Updated: Oct 2016

4.1.14.8 Requirements for Emergency Service Locations

An Issuer must ensure that its Emergency Service Location both:

● Is available during normal business hours to respond to a request for an Emergency Cash
Disbursement or Emergency Card Replacement
● Notifies Visa Global Customer Care Services (within 3 calendar days) that the Cardholder has
picked up the Emergency Cash Disbursement or Emergency Card Replacement

ID# 0002631 Edition: Oct 2017 | Last Updated: Oct 2014

4.1.14.9 Visa Global Customer Assistance Services Program Requirements

An Issuer must provide the required Global Customer Assistance Services by product, as follows:

Table 4-9: Visa Global Customer Assistance Services Program Eligibility Requirements by Product
 Product Emergency Emergency
Cardholder Lost/Stolen Exception File
Cash Card
Inquiry Service Card Reporting Updates
Disbursement Replacement

Visa Classic Required Optional Optional Required Required1

PSR-234 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Core Rules and Visa Product and Service Rules

 Product Emergency Emergency

Cardholder Lost/Stolen Exception File
Cash Card
Inquiry Service Card Reporting Updates
Disbursement Replacement

Visa Gold/ Required Required2 Required Required Required1

Premier

Visa Platinum3 Required Required Required Required Required1

Visa Rewards Required Required Required Required Required

Visa Signature Required Required Required Required Required

Visa Infinite Required Required Required Required Required

Visa Corporate Required Required Required Required Required1

Visa Business8 Required Required Required Required Required1

Visa Purchasing Required Optional Required Required Required1

Visa Electron Required Optional Optional Required Required

Visa Business Required Optional4 Optional Required Required1

Electron

Virtual Account Required7 Prohibited5 Prohibited5 Required Required1

Visa Prepaid Required Optional 6 Optional 6 Required N/A

Card

Visa Required Optional9 Required Required Required

TravelMoney/
Visa Prepaid
travel
1
In the CEMEA Region, an Issuer may provide this service at its discretion.
2
In the Europe Region, this does not include Visa Gold Cards issued to Visa Prepaid accounts where full Cardholder due
diligence, such as KYC, has not been completed to the Issuer’s satisfaction.
3
This does not apply to Visa Platinum Prepaid Cards.
4
In the CEMEA Region, an Issuer must provide Emergency Cash Disbursement service to its Visa Business Electron
Cardholders.
5
In the CEMEA Region, an Issuer may provide this service for its Virtual Account Cardholders.
6
A Visa Corporate Prepaid Card Issuer must have the ability to offer these services if requested.
7
This does not apply in the Europe Region.
8
This applies to Visa Platinum Business, Visa Signature Business, and Visa Infinite Business Cards issued in the LAC
Region.
9
In the LAC Region, an Issuer must provide Emergency Cash Disbursement service to its Visa TravelMoney Student
Cardholders.

ID# 0004081 Edition: Oct 2017 | Last Updated: Oct 2017

14 October 2017 Visa Confidential PSR-235

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
General Issuance

4.1.14.10 Visa Global Customer Assistance Services and Core Benefit Services – AP
Region

In the AP Region, in addition to Section 4.1.14.9, “Visa Global Customer Assistance Services Program
Requirements,” an Issuer or its designated provider must provide all of the following core benefit
services to its Visa Gold, Visa Business, and Visa Corporate Cardholders:

● Emergency medical/legal assistance

● Emergency ticket replacement
● Travel assistance
● Lost luggage assistance
● Prescription assistance and valuable document delivery
● Emergency message service

ID# 0004603 Edition: Oct 2017 | Last Updated: Oct 2014

4.1.14.11 Visa Infinite Card Emergency Services – AP Region

In the AP Region, in addition to the requirements specified in Section 4.1.14.3, “Emergency Cash
Disbursement Limit Guide,” a Visa Infinite Issuer must offer all of the following through Visa Global
Customer Care Services and the Issuer customer service center:

● Cardholder Inquiry Service

● Emergency Card Replacement, including Card Verification Value (CVV) encoding
● Emergency Cash Disbursement, with a minimum stand-in Emergency Cash Disbursement of USD
5,000 (or local currency equivalent)
● Lost/Stolen Card Reporting

An Emergency Card Replacement or Emergency Cash Disbursement must be delivered to the

Cardholder within 24 hours.

ID# 0028061 Edition: Oct 2017 | Last Updated: Oct 2014

4.1.14.12 Visa Signature Business Card Global Customer Assistance Services – AP

Region

In the AP Region, a Visa Signature Business Issuer must participate in the following Visa Global
Customer Assistance Services:

● Lost/Stolen Card Reporting Service

● Cardholder Inquiry Service

PSR-236 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Core Rules and Visa Product and Service Rules

● Emergency Cash Disbursement

● Emergency Card Replacement

ID# 0028063 Edition: Oct 2017 | Last Updated: Apr 2017

4.1.14.13 Cardholder Payments – Canada Region

In the Canada Region, subject to Cardholder consent to any charge imposed by a Member, a Member
must accept from the Cardholder a payment in CAD for another Canada Member's CAD-denominated
Visa billing and promptly remit the payment to the billing Member.

ID# 0007459 Edition: Oct 2017 | Last Updated: Oct 2014

4.1.14.14 Visa Global Customer Assistance Services Program – Canada Region

In the Canada Region, an Issuer must do all of the following:

● Advise its Eligible Cardholders of the availability of the applicable Visa Global Customer Assistance
Services
● Provide its Eligible Cardholders with a telephone number that is available 24 hours a day, 7 days a
week, for the applicable Visa Global Customer Assistance Services
● Provide all of the following Global Customer Assistance Services for its Visa Card products:
– Emergency Card Replacement
– Emergency Cash Disbursement1
– Lost/Stolen Card Reporting
– Cardholder Inquiry Service
– Exception File Updates
1
This does not apply to Visa Classic and Visa Purchasing Cards.

ID# 0004645 Edition: Oct 2017 | Last Updated: Apr 2015

4.1.14.15 Visa Cardholder Benefit Requirements by Product – Canada Region

In the Canada Region, an Issuer must, at minimum, provide the following product-specific Cardholder
benefits:

14 October 2017 Visa Confidential PSR-237

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
General Issuance

Table 4-10: Cardholder Benefits by Product Type – Canada Region

Product Auto Rental Collision/ Legal Referral Medical Referral
Damage Waiver Assistance and Cash Assistance and Cash
Disbursement Disbursement

Visa Optional Optional Optional

Visa Gold Optional Optional Optional

Visa Platinum Optional Optional Optional

Visa Infinite Required Required Required

Visa Infinite Privilege Required Required Required

Visa Business Optional Optional Optional

Visa Infinite Business Required Required Required

Visa Corporate Optional Required Required

Visa Purchasing Optional Not applicable Not applicable

ID# 0028064 Edition: Oct 2017 | Last Updated: Apr 2017

4.1.14.16 Visa Global Customer Assistance Services Program Contacts – Canada Region

In the Canada Region, an Issuer must not designate to Visa Global Customer Care Services more than
4 contacts per Visa Global Customer Assistance Services Program request.

ID# 0004646 Edition: Oct 2017 | Last Updated: Oct 2014

4.1.14.17 Cardholder Charges for Visa Global Customer Assistance Services – Canada
Region

In the Canada Region, an Issuer must not assess supplemental charges to an Eligible Cardholder for
the required Visa Global Customer Assistance Services.

ID# 0004647 Edition: Oct 2017 | Last Updated: Oct 2014

4.1.14.18 Visa Infinite Business Card Replacement and Emergency Cash Disbursement –
Canada Region

In the Canada Region, a Visa Infinite Business Card Issuer must provide to an Eligible Cardholder an
Emergency Cash Disbursement or an Emergency Card Replacement, directly or through an agent,
within the following timeframes:

PSR-238 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Core Rules and Visa Product and Service Rules

● Within the Canada Region and US Region, within 24 hours

● Outside the Canada Region and US Region, within one business day

ID# 0025628 Edition: Oct 2017 | Last Updated: Oct 2014

4.1.14.19 Visa Global Customer Assistance Program – Issuer Participation – CEMEA and
Europe Regions

In the CEMEA Region and Europe Region, to participate in the Visa Global Customer Assistance
Services Program, an Issuer must complete a GCCS Commitment Form for each BIN. The Issuer must
do all of the following:

● Advise its Eligible Cardholders of the availability of the Visa Global Customer Assistance Services
Program
● Provide the telephone number of Visa Global Customer Care Services (GCCS) for the Cardholder to
report a lost or stolen Card or request emergency assistance
● Provide the following information to Visa GCCS:
– 5 valid Account Numbers that have been established in the Issuer's Authorization system for
each participating Card product to be used for Emergency Card Replacements
– 5 Cash Disbursement Authorization Codes for each participating Card product to be used for
Emergency Cash Disbursements

The Issuer must provide additional Account Numbers and Cash Disbursement Authorization Codes to
replace those used so that Visa Global Customer Care Services always has 5 of each in stock.

ID# 0004663 Edition: Oct 2017 | Last Updated: Oct 2016

4.1.14.20 Visa Infinite Privilege Emergency Card Replacement and Emergency Cash
Disbursement Services – Canada Region

In the Canada Region, a Visa Infinite Privilege Card Issuer must, either itself or through Visa
Global Customer Care Services (GCCS), offer Emergency Card Replacement and Emergency Cash
Disbursement services 24 hours a day, 7 days a week, as follows:

● For Emergency Card Replacements, the Issuer must do all of the following:
– Establish and activate a new Account Number in its Authorization system before the delivery of
the Emergency Card Replacement
– Provide a Chip-enabled Emergency Card Replacement if the Issuer or Issuer processor is
enabled for Chip issuance
– Use courier service to deliver the Emergency Card Replacement within 24 hours, within or
outside Canada

14 October 2017 Visa Confidential PSR-239

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
General Issuance

– Ensure that the Emergency Card Replacement for Visa Infinite Privilege complies with the Visa
Infinite requirements specified in the Visa Product Brand Standards
– Support a minimum spending limit of CAD 10,000 (or local currency equivalent) for Stand-In
Processing Transactions
– Enroll all participating BINs in the Global Customer Assistance Services program, if Visa GCCS is
the designated provider of emergency services
● For Emergency Cash Disbursements, the Issuer must both:
– Support a maximum Emergency Cash Disbursement of CAD 5,000 (or local currency equivalent)
per request if Visa GCCS is the designated provider of emergency services
– Deliver the Emergency Cash Disbursement in up to 24 hours, within or outside Canada

If the Issuer designates GCCS to provide emergency services, the Issuer must respond to a
Cardholder’s request within 2 hours of notification. 

ID# 0028069 Edition: Oct 2017 | Last Updated: Apr 2017

4.1.14.21 Issuer Failure to Respond to Emergency Request – Europe Region

In the Europe Region, if an Issuer fails to respond to a request for an Emergency Card Replacement or
an Emergency Cash Disbursement within the required timeframes, Visa Global Customer Care Services
will both:

● Ensure that the Account Number provided by the Cardholder contains a valid check digit and is
not listed on an Exception File with a response code of ND, NR, NC, or F1 unless placed there by
Visa Global Customer Care Services
● Either:
– Issue an Emergency Cash Disbursement of up to USD 2,000 (or local currency equivalent) using
one of the Authorization Codes provided by the Issuer
– Issue an Emergency Card Replacement bearing an Account Number provided by the Issuer

ID# 0029816 Edition: Oct 2017 | Last Updated: Oct 2016

4.1.14.22 Delivery of Emergency Cash Disbursement and Emergency Card Replacement

– LAC Region

In the LAC Region, an Emergency Cash Disbursement or Emergency Card Replacement must be
delivered to a Cardholder within the following timeframes:

● 24 hours, in the United States and Canada

● 24 hours, outside of the United States and Canada, if required by the Cardholder

PSR-240 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Core Rules and Visa Product and Service Rules

● For Visa Signature Card, one calendar day, outside of the United States and Canada

ID# 0004518 Edition: Oct 2017 | Last Updated: Oct 2014

4.1.14.23 Visa Global Customer Assistance Service (GCAS) Participation Requirements

by Card Type – US Region

An Issuer must provide Visa Global Customer Assistance Services itself, through Visa Global Customer
Care Services, or through an agent, as follows:

Table 4-11: Visa GCAS Participation Requirements by Card Type

Card Type Lost/Stolen Card Cardholder Inquiry Emergency Cash Emergency Card
Reporting Service Disbursement Replacement

Visa Traditional Required Required Required Required

Visa Traditional Required Required Required Required

Rewards

Visa Signature Required Required Required Required

Visa Signature Required Required Required Required

Preferred

Visa Infinite Required Required Required Required

Visa Check Card Required Required Optional Optional

Visa Business Required Required Required Required

Visa Signature Required Required Required Required

Business

Visa Business Debit Required Required Required Required

Card

Visa Corporate Required Required Required Required

Visa Purchasing Required Required Required Required

Visa Large Required Not applicable Not applicable Not applicable

Purchasing
Advantage Card

Visa Meetings Required Required Required Required

Visa Prepaid Card Products

Visa TravelMoney Required Required Required Required

14 October 2017 Visa Confidential PSR-241

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
General Issuance

Card Type Lost/Stolen Card Cardholder Inquiry Emergency Cash Emergency Card
Reporting Service Disbursement Replacement

All other Visa Required Required Optional1 Optional1

Prepaid Card
products
1
Not applicable to Visa Commercial Prepaid Cards and Visa Gift Cards

ID# 0028070 Edition: Oct 2017 | Last Updated: Apr 2016

4.1.14.24 Emergency Cash Disbursement and Emergency Card Replacement through

Visa Global Customer Care Services – US Region

In the US Region, in addition to the requirements specified in Section 4.1.14.1, “Issuer Requirements
for Using the Visa Global Customer Assistance Services Program for Emergency Cash Disbursement
and Emergency Card Replacement,” an Issuer that offers services through the Visa Global Customer
Care Services (GCCS) must do all of the following:

● 1
Contact Visa GCCS within 2 hours of receiving the request
● Provide Visa GCCS with Cardholder information and instructions related to the Emergency Cash
Disbursement or Emergency Card Replacement specified on the Emergency Service Request Form
● For Emergency Card Replacements, all of the following:
– Provide to Visa GCCS the new Account Number that has been activated in the Issuer’s
Authorization system
– Provide an expiration date for the Emergency Card Replacement that is no less than 30 days
from the date of issuance
– Provide correct spelling of the Cardholder’s name as it should appear on the Emergency Card
Replacement
– Provide Cardholder verification data
– Select product type to be used for embossing
– Assume full responsibility for every Emergency Card Replacement service provided by Visa
GCCS if the Card is embossed and encoded with a Stand-In Processing Account Number
according to the Issuer’s instructions
– Advise the Cardholder of the anticipated date, time, and location of availability of the
Emergency Card Replacement

In addition, for a Visa Infinite Card, the Issuer must provide all of the following:

● Submit to Visa GCCS through Visa Online comprehensive Card replacement data that includes all
of the following:

PSR-242 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Core Rules and Visa Product and Service Rules

– Detailed delivery address information, including location type (hotel or residence), and hotel
reservation number if applicable
– Cardholder itinerary details
– Cardholder preferred language and mode of notification (email, phone, text message)
● Establish a secure channel to receive and process Emergency Card Replacement data and
fulfillment details from Visa GCCS
● Securely facilitate testing of the new Account Number before it is embossed by GCCS
● Provide Visa GCCS direct access to its own representatives that can assist with inquiries and
escalations 24 hours a day, 7 days a week
1
For a Visa Infinite Card, 30 minutes

ID# 0028071 Edition: Oct 2017 | Last Updated: Apr 2016

4.1.14.25 STIP Limits for Emergency Cash Disbursements Directly by Issuers – US

Region

In the US Region, an Issuer that provides Emergency Cash Disbursements directly to Cardholders must
do all of the following:

● Advise its Eligible Cardholders who report a lost or stolen Card of the availability of Emergency
Cash Disbursements
● Advise the Cardholder of the anticipated date, time, and location of the Emergency Cash
Disbursement
● Immediately upon receiving a Cardholder request for an Emergency Cash Disbursement, notify the
Cardholder’s Issuer
● Maintain a record of each Emergency Cash Disbursement request received, including all of the
following information:
– Cardholder’s name and address
– Disposition of the request
– Elapsed time from receipt to fulfillment of the request
● Comply with the Stand-in Processing limits for Emergency Cash Disbursement, as follows:

Table 4-12: Stand-In Emergency Cash Disbursement Limits – US Region

Card Type Emergency Cash Disbursement Amount

Visa Traditional Up to USD 1,000

Visa Traditional Rewards Up to USD 1,000

14 October 2017 Visa Confidential PSR-243

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
General Issuance

Card Type Emergency Cash Disbursement Amount

Visa Signature Up to USD 2,000

Visa Signature Preferred Up to USD 2,000

Visa Infinite Up to USD 2,000

Visa Check Card Up to USD 1,000

Visa Business Up to USD 1,000

Visa Signature Business Up to USD 2,000

Visa Business Debit Up to USD 1,000

Visa Corporate Up to USD 1,000

Visa Purchasing (except Visa Large Purchase Up to USD 1,000

Advantage)

Visa Meetings Up to USD 1,000

ID# 0028072 Edition: Oct 2017 | Last Updated: Apr 2016

4.1.14.26 Emergency Card Replacement Directly by Issuers – US Region

In the US Region, an Issuer that provides Emergency Card Replacements directly to Cardholders must
do all of the following:

● Advise its eligible Cardholders who report a lost or stolen Card of the availability of Emergency
Card Replacements
● Establish and activate a new Account Number in its Authorization system before the delivery of an
Emergency Card Replacement
● Ensure that the Emergency Card Replacement has CVV encoding
● Deliver the Emergency Card Replacement to the eligible Cardholder by courier within the
timeframes specified in Table 4-13, “Delivery Timeframes for Emergency Card Replacement,” except
under the following circumstances:
– Delivery is to a country embargoed by the United States government
– Cardholder failed to provide accurate delivery information
– Clearance through the country's international customs office is delayed
– Destination is remote and not easily reachable
● Maintain a record of each Emergency Card Replacement request received and, upon request, make
the records available to Visa and Visa Global Customer Care Services, with all of the following
information:

PSR-244 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Core Rules and Visa Product and Service Rules

– Cardholder name and address

– Disposition of the request
– Elapsed time from receipt to fulfillment of the request

Table 4-13: Delivery Timeframes for Emergency Card Replacement

Card Type Within the United States and Outside the United States and
Canada Canada

Visa Traditional Issuer-determined Issuer-determined

Visa Traditional Rewards Issuer-determined Issuer-determined

Visa Signature Within 24 Hours Within 1 business day

Visa Signature Preferred Within 24 Hours Within 1 business day

Visa Infinite Within 24 Hours Within 24 Hours

Visa Check Card Issuer-determined Issuer-determined

Visa Business Within 24 Hours Within 1 business day

Visa Signature Business Within 24 Hours Within 1 business day

Visa Business Debit Card Within 24 Hours Within 1 business day

Visa Corporate Within 24 Hours Within 1 business day

Visa Purchasing (except Visa Large Within 24 Hours Within 1 business day
Purchase Advantage Card)

Visa Meetings Within 24 Hours Within 1 business day

Visa Prepaid Card Within 1 business day Within 3 business days

ID# 0028056 Edition: Oct 2017 | Last Updated: Apr 2016

4.1.14.27 Timeframes for Delivery of Emergency Cash Disbursements and Emergency

Card Replacements to Eligible Cardholders – US Region

In the US Region, in response to a request for an Emergency Cash Disbursement or Emergency Card
Replacement from an Eligible Cardholder, an Issuer must both:

● Immediately process the request within the timeframes specified in either Table 4-14, “Emergency
Cash Disbursement Timeframes - US Region,” or Table 4-15, “Emergency Card Replacement
Timeframes - US Region” or refer it to Visa Global Customer Care Services. An exception to the
delivery timeframes applies under the following circumstances:
– Delivery is to a country embargoed by the United States government

14 October 2017 Visa Confidential PSR-245

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
General Issuance

– Cardholder failed to provide accurate delivery information

– Clearance through the country’s international customs office is delayed
– Destination is remote and not easily reachable
● Not assess additional charges to the Cardholder if the service is required based on the Card type

Table 4-14: Emergency Cash Disbursement Timeframes – US Region

Card Type Within the United States and Outside the United States and
Canada Canada

Visa Traditional Issuer-determined Issuer-determined

Visa Traditional Rewards Issuer-determined Issuer-determined

Visa Signature Within 24 hours Within 24 hours

Visa Signature Preferred Within 24 hours Within 24 hours

Visa Infinite Within 24 hours Within 24 hours

Visa Check Card Issuer-determined Issuer-determined

Visa Business Within 24 hours Within 1 business day

Visa Signature Business Within 24 hours Within 24 hours

Visa Business Debit Within 24 hours Within 1 business day

Visa Corporate Within 24 hours Within 1 business day

Visa Purchasing (except Visa Large Within 24 hours Within 1 business day
Purchase Advantage)

Visa Meetings Within 24 hours Within 1 business day

Visa Prepaid Within 1 business day Within 1 business day

Table 4-15: Emergency Card Replacement Timeframes – US Region

Card Type Within the United States and Outside the United States and
Canada Canada

Visa Traditional Issuer-determined Issuer-determined

Visa Traditional Rewards Issuer-determined Issuer-determined

Visa Signature Within 24 hours Within 1 business day

Visa Signature Preferred Within 24 hours Within 1 business day

Visa Infinite Within 24 hours Within 24 hours

Visa Check Card Issuer-determined Issuer-determined

PSR-246 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Core Rules and Visa Product and Service Rules

Card Type Within the United States and Outside the United States and
Canada Canada

Visa Business Within 24 hours Within 1 business day

Visa Signature Business Within 24 hours Within 1 business day

Visa Business Debit Within 24 hours Within 1 business day

Visa Corporate Within 24 hours Within 1 business day

Visa Purchasing (except Visa Large Within 24 hours Within 1 business day
Purchase Advantage)

Visa Meetings Within 24 hours Within 1 business day

Visa Prepaid Card Within 1 business day Within 3 business days

ID# 0028073 Edition: Oct 2017 | Last Updated: Apr 2016

4.1.14.28 Stand-in Processing (STIP) Accounts for Emergency Services – US Region

In the US Region, an Issuer must support Stand-In Processing for Emergency Card Replacements and
Emergency Cash Disbursements, as follows:

● Provide Visa Global Customer Care Services (GCCS) with at least 3 Stand-In Processing Account
Numbers per BIN for use in Emergency Card Replacement or Emergency Cash Disbursement
services in the event the Issuer is not available to provide an Account Number to emboss on an
Emergency Card Replacement. These Account Numbers may also be used when Issuer needs arise
(for example, the Issuer is unable to generate new accounts during a given timeframe).
● Activate the Stand-In Processing Account Numbers in the Issuer’s Authorization systems and
ensure that the Account Numbers are ready for immediate use before providing them to the Visa
GCCS
● Send a completed STIP form in a secure manner (for example: certified mail or courier) to Visa
GCCS
● Replace a Stand-In Processing Account Number within one business day of being notified by Visa
GCCS that it has been used for an Emergency Card Replacement
● Support the maximum spending limits on Stand-In Processing accounts, as follows:

Table 4-16: Maximum Spending Limits on Stand-In Processing Accounts

Card Type Spending Limit

Visa Traditional USD 500

Visa Traditional Rewards USD 500

Visa Signature USD 5,000

14 October 2017 Visa Confidential PSR-247

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
General Issuance

Card Type Spending Limit

Visa Signature Preferred USD 5,000

Visa Infinite USD 10,000 for accounts with no pre-set spending limit
USD 20,000 for accounts with a pre-set spending limit

Visa Check Card USD 500

Visa Business USD 5,000

Visa Signature Business USD 5,000

Visa Business Debit USD 5,000

Visa Corporate USD 5,000

Visa Purchasing (except Visa Large USD 5,000

Purchase Advantage)

Visa Meetings USD 5,000

ID# 0028075 Edition: Oct 2017 | Last Updated: Apr 2016

4.1.14.29 Lost/Stolen Card and Emergency Card Replacement Pass Through Service –
US Region

In the US Region, an Issuer that participates in the Pass Through Service for Lost/Stolen Card
Reporting and Emergency Card Replacement must enroll in the service and satisfy all of the following
qualifying criteria:

● Availability of emergency services 24 hours a day, 7 days a week, 365 days a year
● On average, receipt of 200 lost/stolen Card reports and 200 Emergency Card Replacement reports
per month in the last 12 months
● Availability of a dedicated toll-free phone number and a dedicated fax number to Visa Global
Customer Care Services
● Availability of collect call/direct-dial numbers for Cardholders traveling internationally
● Support for international and collect-call network
● Compliance with Section 4.1.14.26, “Emergency Card Replacement Directly by Issuers – US Region,”
and Section 4.1.14.27, “Timeframes for Delivery of Emergency Cash Disbursements and Emergency
Card Replacements to Eligible Cardholders – US Region”

ID# 0028076 Edition: Oct 2017 | Last Updated: Oct 2015

PSR-248 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Core Rules and Visa Product and Service Rules

4.1.14.30 Visa Business Card Global Customer Assistance Services – US Region

In the US Region, a Visa Business Issuer must provide the following Global Customer Assistance
Services itself, through an agent, or through the Visa Global Customer Care Services:

● Lost/Stolen Card Reporting service

● Emergency Card Replacement
● Emergency Cash Disbursement
● Cardholder Inquiry Service

The Issuer must not pass on to its Cardholders the cost of offering these services.

The Issuer must designate at least 2 Emergency Cash Disbursement and Emergency Card Replacement
location phone and fax numbers that are both:

● Available 24 hours a day, 7 days a week

● Able to approve or deny a request within 2 hours of notification

The Issuer must complete an Emergency Service Location Form for each participating support services
location. The Issuer must notify Visa at [email protected] at least 2 weeks before any change in
the Emergency Cash Disbursement or Emergency Card Replacement information.

ID# 0028078 Edition: Oct 2017 | Last Updated: Oct 2014

4.1.15 Insurance/Benefits

4.1.15.1 Alternative Cardholder Benefits – AP Region (Australia, Myanmar, New

Zealand)

In the AP Region (Australia, Myanmar, New Zealand), an Issuer may offer, for applicable Visa products,
alternative Cardholder benefits with a total minimum value as follows:

Table 4-17: Alternative Cardholder Minimum Benefits Per Annum

Country Visa Product  Amount

Australia Visa Platinum AUD 85

Visa Rewards AUD 100

Visa Signature AUD 100

Visa Infinite AUD 120

Visa Business (credit products) AUD 8

14 October 2017 Visa Confidential PSR-249

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
General Issuance

Country Visa Product  Amount

Visa Platinum Business AUD 85

Visa Signature Business AUD 25

Myanmar Visa Platinum USD 50

New Zealand Visa Platinum NZD 90

Visa Signature NZD 105

Visa Business (credit products) NZD 10

The alternative Cardholder benefits provided by the Issuer must comply with all of the following:

● Able to be objectively valued, with a clear market value or recommended retail price
● Must be an ongoing product feature and not promotional in nature with customer hurdles or
eligibility requirements
● Must be re-invested into the Card relationship, and not be used to cross-subsidize other products
● Must be actively and regularly promoted to Cardholders using all of the following methods:
– On all advertising or marketing materials for the Card program
– In the Cardholder communication material included with the Card delivery
– At least twice per year in all customer-facing channels
● Exclude benefits that are typically provided in campaign acquisition and portfolio management
activities for example: one-off bonus points, fee waivers, or other spend stimulation benefits

ID# 0030003 Edition: Oct 2017 | Last Updated: Oct 2017

4.1.15.2 Insurance Program Issuer Requirements – US Region

An Issuer that offers Visa-funded insurance Card benefits must comply with the following
requirements:

● Meet all Cardholder notification requirements prescribed by insurance regulators and available at
[email protected] 
● Defend and pay a Cardholder for any insurance claim if the Cardholder files a claim based on an
insurance certificate or other disclosure of terms, conditions, and exclusions and either of the
following:
– The Issuer failed to send, or cannot provide evidence of having sent, information advising the
Cardholder that such coverage was no longer available.

PSR-250 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Core Rules and Visa Product and Service Rules

– The Issuer misrepresented the actual terms of the coverage underwritten, misstated the type or
scope of coverage offered by the Issuer, or altered the insurance coverage description without
written approval provided by the insurance provider or its appointed designee, and such
misrepresentation, misstatement, or alteration results in an obligation or claim to pay a claim
that was not otherwise covered.
● If choosing to meet the required minimum benefits for a given product platform via an alternate
insurance provider, assume all related expense, operational support, and notification requirements,
including the necessary quality assurance and program liability. The Issuer must also notify Visa
and provide details as requested by Visa and/or insurance agency to ensure that the minimum
requirements are met.
● Pay for an otherwise valid insurance claim if either of the following:
– The Issuer did not maintain coverage.
– The insurance carrier would have been responsible but failed to pay a valid claim due to
insolvency, bankruptcy, or other financial inability to meet its policy obligations.
● Inform Cardholders that in order to receive benefits their beneficiaries must prove that the
Cardholder purchased the product or service with a Visa Card

ID# 0000420 Edition: Oct 2017 | Last Updated: Oct 2015

4.1.15.3 Auto Rental Collision Damage Waiver (ARCDW) – US Region

In the US Region, an Issuer must provide Auto Rental Collision Damage Waiver coverage when a
Cardholder pays for a car rental with any of the following types of Visa Cards:

● Visa Traditional
● Visa Traditional Rewards
● Visa Signature
● Visa Signature Preferred
● Visa Infinite
● Visa Business
● Visa Signature Business
● Visa Business Debit
● Visa Corporate
● Visa Purchasing (except Visa Large Purchase Advantage)
● Visa Meetings

ID# 0028079 Edition: Oct 2017 | Last Updated: Apr 2016

14 October 2017 Visa Confidential PSR-251

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
General Issuance

4.1.15.4 Travel Accident Insurance (TAI) – US Region

In the US Region, an Issuer must itself or through Visa provide accidental death and dismemberment
insurance coverage when common carrier tickets are purchased with either:

● Visa Signature Business Card

● Visa Infinite Card

An Issuer that provides travel accident insurance must:

● Contract with a licensed public insurance carrier to provide the coverage specified by Visa
● Provide basic coverage for the following Cardholders, their spouses, and unmarried dependent
children1 of at least:
– USD 250,000 for Visa Signature Business Cardholders
– USD 500,000 for Visa Infinite Cardholders
● Ensure that the policy is effective when the Cardholder purchases a qualifying travel ticket with the
enrolled Card, as follows:
– For Visa Signature Business or Visa Infinite products, immediately after the Cardholder receives
the Card
– For an optionally enrolled Cardholder, as of the date communicated to the Cardholder
● Not require a separate application other than the application used for enrolling Visa Signature
Business or Visa Infinite Cardholders
● Not charge any additional fees to the Cardholder for insurance coverage beyond proper pricing of
its product
● Inform Cardholders that in order to receive travel accident insurance benefits, their beneficiaries
must prove that the Cardholder purchased the travel tickets with an eligible Visa Card
1
Unmarried dependents include children who are either under 19 years of age, or under 23 years of age if enrolled as a full-
time student at an accredited college or university.

ID# 0028081 Edition: Oct 2017 | Last Updated: Apr 2016

4.1.16 Preauthorized Payment Cancellation Service

4.1.16.1 Preauthorized Payment Cancellation Service Issuer Participation

An Issuer that participates in the Preauthorized Payment Cancellation Service must do all of the
following:

● Correctly specify the type of stop payment order

PSR-252 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Core Rules and Visa Product and Service Rules

● Provide complete and accurate information pertaining to the stop payment order
● Keep stop payment order information current in the Cardholder database

ID# 0026228 Edition: Oct 2017 | Last Updated: Oct 2014

4.1.16.2 Preauthorized Payment Cancellation Service Limitations

A Member must not disclose information associated with the Preauthorized Payment Cancellation
Service other than data relating to the Member's own Cardholder and/or Merchant to any other party
unless otherwise authorized by Visa.

ID# 0026229 Edition: Oct 2017 | Last Updated: Oct 2014

4.1.17 Visa Payment Controls

4.1.17.1 Visa Payment Controls and Consumer Transaction Controls – Issuer

Participation Requirements

An Issuer that participates in Visa Payment Controls must do all of the following:

● Submit to Visa a completed Visa Payment Controls Client Information Questionnaire before
offering the service
● Offer the service for the following products:
– Visa Consumer Card, Visa Commercial Card, or Visa Prepaid Card
– In the US Region, a Visa Consumer credit Card or Visa Commercial credit Card
● Provide Visa with Account Numbers that are enrolled in the service
● Clearly communicate to the Cardholder both:
– The conditions that might prevent the application of the Cardholder’s requested controls (for
example: when a Transaction is not authorized in some countries due to Floor Limits)
– The time required to apply or modify the requested control

An Issuer that participates in Consumer Transaction Controls must clearly communicate to the
Cardholder both:

● The conditions that might prevent the application of the Cardholder’s requested controls (for
example: when a Transaction is not authorized in some countries due to Floor Limits)
● The time required to apply or modify the requested controls

ID# 0027238 Edition: Oct 2017 | Last Updated: Oct 2016

14 October 2017 Visa Confidential PSR-253

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
General Issuance

4.1.18 V PAY

4.1.18.1 V PAY Card Issuance – CEMEA Region

In the CEMEA Region, an Issuer must not issue V PAY Cards.

ID# 0026122 Edition: Oct 2017 | Last Updated: Oct 2014

4.1.19 Verified by Visa

4.1.19.1 Issuer Use of Verified by Visa – Europe Region

In the Europe Region, an Issuer that submits Secure Electronic Commerce Transactions must use
Verified by Visa.

ID# 0029696 Edition: Oct 2017 | Last Updated: Oct 2017

4.1.19.2 Visa-Recognized Payment Authentication Method – Issuer Requirements –

Europe Region

In the Europe Region, an Issuer must do all of the following:

● Support a Visa-recognized payment Authentication Method

● Notify its Cardholders of the availability of Visa-recognized payment Authentication Methods
● Provide a Visa-recognized payment Authentication Method to a Cardholder upon Cardholder
request
● Monitor Electronic Commerce Transactions

This requirement does not apply to Visa Commercial Cards and Cards bearing the Plus Symbol.

ID# 0029798 Edition: Oct 2017 | Last Updated: Oct 2016

4.1.20 Visa Checkout

4.1.20.1 Visa Checkout – Card Enrollment

An Issuer must not restrict a Visa Checkout Account Holder from enrolling the Issuer's Card in one or
more Visa Checkout accounts.

ID# 0026989 Edition: Oct 2017 | Last Updated: Oct 2014

PSR-254 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Core Rules and Visa Product and Service Rules

4.1.20.2 Visa Checkout – Transaction Requirements

If a Transaction is conducted through Visa Checkout with a Visa-branded product, it is subject to the
same requirements as any other Visa Transaction.

ID# 0026988 Edition: Oct 2017 | Last Updated: Oct 2014

4.1.21 Visa Token Service / Visa Europe Payment Token Service

4.1.21.1 Visa Token Service Issuer Participation Requirements

An Issuer that uses the Visa Token Service may participate in one or more Token Requestor solutions
available through the applicable enrollment process.

The Issuer assumes full responsibility for all of the following:

● Validating Cardholder identity

● Provisioning and maintenance decisions for payment Tokens
● Compliance with terms and conditions
● Effective 14 October 2017
Performing life cycle management associated with payment Tokens and their underlying PANs

ID# 0029515 Edition: Oct 2017 | Last Updated: Oct 2017

4.1.21.2 Visa Token Service – Visa Use of Participating Issuer Data

Effective through 13 October 2017 in the AP Region, Canada Region, CEMEA Region, LAC Region,

and US Region
Effective through 13 April 2018 in the Europe Region

A Member that uses the Visa Token Service agrees and acknowledges that Visa may access, use,
store, update, or disclose1 the Member’s data in compliance with applicable laws or regulations to
do any of the following in connection with a Member’s use of payment Tokens:

● Effective through 14 October 2016 in the AP Region, Canada Region, CEMEA Region,

LAC Region, and US Region
Effective through 31 May 2017 in the Europe Region
Generate, store, modify, monitor, or provision payment Tokens

14 October 2017 Visa Confidential PSR-255

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
General Issuance

● Effective 15 October 2016 in the AP Region, Canada Region, CEMEA Region, LAC Region,

and US Region
Effective 1 June 2017 in the Europe Region
Generate, store, modify, monitor, or provision payment Tokens and Payment Account
References
● Process, support, and resolve customer inquiries or disputes
● Prevent or reduce actual or potential fraud, unauthorized Transactions, claims, or liability
● Manage risk and compliance obligations
● Create and distribute aggregated statistics and reports that do not reveal personally
identifiable information
● Comply as needed with any judicial process or government agency having or claiming
jurisdiction over Visa
● Provide information to a registered Token Requestor to enable the Token Requestor to do any
of the following:
– Obtain a payment Token for use in connection with the Token Requestor’s payment
solution
– Provide Transaction alerts to the Cardholder
– Provide Transaction history to the Cardholder
– Deliver reporting to a Token Requestor

Effective 14 October 2017 in the AP Region, Canada Region, CEMEA Region, LAC Region, and US

Region
Effective 14 April 2018 in the Europe Region

A Member that uses the Visa Token Service agrees and acknowledges that Visa may access,
use, store, update, or disclose1 the Member’s data, including Member data associated with
the Member’s participation in other Visa products, programs, or services, in compliance with
applicable laws or regulations to do any of the following in connection with a Member’s use of
payment Tokens:

● Generate, store, modify, monitor, or provision payment Tokens and Payment Account
References
● Process, support, and resolve customer inquiries or disputes
● Prevent or reduce actual or potential fraud, unauthorized Transactions, claims, or liability
● Manage risk and compliance obligations
● Create and distribute aggregated statistics and reports that do not reveal personally
identifiable information
● Comply with any judicial process or government agency having or claiming jurisdiction over
Visa

PSR-256 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Core Rules and Visa Product and Service Rules

● Provide information to a Token Requestor to enable the Token Requestor to do any of the
following:
– Obtain a payment Token for use in connection with the Token Requestor’s payment
solution
– Provide Transaction alerts to the Cardholder
– Provide Transaction history to the Cardholder
– Deliver reporting to a Token Requestor
1
Includes disclosure to Visa employees, subsidiaries, affiliates, counsel, and agents as necessary

ID# 0029516 Edition: Oct 2017 | Last Updated: Oct 2017

4.1.21.3 Visa Token Service – Issuer Use of Token Requestor Data

An Issuer that participates in the Visa Token Service and receives Token Requestor data in connection
with the Visa Token Service may use such data to perform the following activities:

● Provide customer service support and manage or resolve disputes

● Support operational functions including accounting, billing, auditing, and collection
● Create, use, or distribute aggregated statistics and reports that do not reveal personally identifiable
Cardholder information
● Develop, manage, and enhance fraud prevention and risk mitigation strategies for payment Token
provisioning
● Comply with any judicial or government-mandated processes
● Protect or exercise any legal rights afforded by law

The Issuer must not:

● Sell or resell the Token Requestor data

● Isolate raw Token Requestor data for any purpose
● Reformulate aggregated data to establish any identifiable association between the data and Visa
Token Service participants

ID# 0029517 Edition: Oct 2017 | Last Updated: Apr 2017

4.1.21.4 Payment Token Transaction Processing Requirements – Europe Region

In the Europe Region, if a Transaction is initiated with a payment Token, the Transaction must be
submitted for Online Authorization.

14 October 2017 Visa Confidential PSR-257

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
General Issuance

An Electronic Commerce Transaction initiated with a payment Token must be classified with Electronic
Commerce Indicator 7.

Visa reserves the right to decline, on an Issuer's behalf, a Transaction initiated with a payment Token if
the payment Token does not comply with domain control requirements specified in the EMV Payment
Tokenization Specification.

ID# 0029817 Edition: Oct 2017 | Last Updated: Apr 2017

4.1.21.5 Visa Europe Payment Token Service Issuer Requirements – Europe Region

To participate in the Visa Europe Payment Token Service, a Europe Issuer must register with Visa and all
of the following:

● Provide information to Visa to show both:

– Which of its Cards are eligible to be associated with a payment Token by Visa on the Issuer's
behalf
– Which Token Requestors are eligible to request a payment Token from Visa to be associated
with the Issuer's Cards
● Ensure that a payment Token both:
– Maintains the exact characteristics of the Card represented by that payment Token
– Is presented to the Cardholder as a Visa product or service
● Ensure that no third-party Token Service Provider associates a payment Token with an Account
Number in an account range assigned to the Visa Europe Payment Token Service
● Include all information required under applicable data protection legislation in the terms and
conditions to be agreed between the Issuer and a Cardholder, including without limitation the
purposes for which the Cardholder's personal data (which may include identification and contact
details, device data, and Card details) may be processed. The terms and conditions must include
without limitation both:
– The provision and management of the Visa Europe Payment Token Service and the use of that
data by Visa
– When fully anonymized, that the Cardholder's personal data may be used for billing,
improvement, and testing of the Visa Europe Payment Token Service

Visa reserves the right to establish minimum terms and conditions, to be agreed between an Issuer
and a Cardholder, or the principle thereof, in order to participate in the Visa Europe Payment Token
Service.

Visa reserves the right to decline, on an Issuer's behalf, a Transaction initiated with a payment Token,
where that payment Token does not satisfy domain control requirements specified in the EMV
Payment Tokenization Specification.

PSR-258 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Core Rules and Visa Product and Service Rules

If an Issuer chooses to act as a Token Requestor for Cards it has not issued, the Issuer must comply
with the requirements of the Visa Digital Enablement Program.

If an Issuer acts as a Token Requestor through a mobile payment application deployed by the Issuer, it
must submit the proposed application to Visa for approval.

Visa reserves the right to withdraw approval of a mobile payment application at any time if Visa
determines that the application does not comply with Visa requirements and payment industry
standards.

ID# 0029868 Edition: Oct 2017 | Last Updated: Apr 2017

4.1.22 Visa FeatureSelect

4.1.22.1 Visa FeatureSelect Issuer Participation – US Region

In the US Region, an Issuer that participates in Visa FeatureSelect must do all of the following:

● Complete a participation agreement with Visa

● Ensure that the benefits offered to Visa Cardholders comply with the Visa Card product features
and requirements
● For non-Visa Cards, ensure compliance with the applicable rules of the payment brand with respect
to Card features and benefits, cardholder disclosure, and fulfillment requirements
● For Card benefit features not sponsored by Visa, comply with the disclosure and fulfillment
requirements specified by the vendors or other payment brand
● Provide Visa with approved disclosure materials/copy in a Visa Feature Select-compatible format

ID# 0025585 Edition: Oct 2017 | Last Updated: Oct 2014

4.1.22.2 Visa FeatureSelect BIN Management – US Region

In the US Region, an Issuer that participates in Visa FeatureSelect must classify its participating Visa
accounts at one of the following levels:

● BIN or account range

● Product
● Registered Program Identification Number (RPIN)
● Card account

ID# 0028082 Edition: Oct 2017 | Last Updated: Oct 2014

14 October 2017 Visa Confidential PSR-259

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
General Issuance

4.1.22.3 Visa FeatureSelect Cardholder Data Delivery Options – US Region

In the US Region, a Visa FeatureSelect Issuer must submit product-related Visa FeatureSelect data, as
follows:

● Through the Cardholder Maintenance File (CMF), if the Issuer has classified the participating
accounts at the product level or the Registered Program Identification Number (RPIN) level
● For accounts classified at the Card account level, using CMF or Assign Account Upload (AAU)
● Using the AAU tool or the CMF submission, if the Issuer has classified the participating accounts at
the product, RPIN, BIN, or account range level

ID# 0028253 Edition: Oct 2017 | Last Updated: Oct 2014

4.1.22.4 Visa FeatureSelect Vendor Requirements – US Region

In the US Region, an Issuer that participates in Visa FeatureSelect must ensure that its benefit vendors
do all of the following:

● Comply with applicable laws and regulations (including, without limitation, privacy laws) and their
own privacy policies and practices with respect to their participation in Visa FeatureSelect
● Disclose that the vendors are solely responsible for any liability arising from their participation
● Execute a Visa FeatureSelect participation agreement with Visa
● Review, accept, and comply with the Visa FeatureSelect Terms of Use (displayed when accessing
the web application or portal for the first time)
● Fulfill the benefit(s) associated with the enrolled cards

ID# 0028254 Edition: Oct 2017 | Last Updated: Oct 2014

4.1.23 Chip Issuance Requirements

4.1.23.1 Issuer Requirements for Chip Cards

A Chip Card Issuer must notify Visa of its intention to use Chip technology on cards at least 60
calendar days before issuance, and meet all of the following requirements:

● All Chip Cards must successfully complete the Visa Chip Security Program – Security Testing Process.
● Any Chip used to facilitate a Visa Transaction must comply with Visa Chip security and service-level
standards.
● The payment data encoded on the Magnetic Stripe of a Chip Card must also be contained in the
Chip.

PSR-260 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Core Rules and Visa Product and Service Rules

● The Account Number identified in the Magnetic Stripe and, if applicable, displayed on the Card
must be the designated primary Account Number contained in the Chip.
● A Visa or Visa Electron Payment Application, when present on the Chip, whether debit, credit,
or prepaid, must be the Account Number encoded on the Magnetic Stripe and, if applicable,
displayed on the Card.
● When both a Visa and Visa Electron Payment Application are present on the same Chip, the
Account Number of the Visa Payment Application must be the primary Account Number encoded
on the Magnetic Stripe and displayed on the Card.
● If account priorities determine the order in which accounts are displayed or reviewed by the Chip-
Reading Device, the first priority account must be the same as the account that is encoded on the
Magnetic Stripe, and if applicable, displayed on the front of the Card.
● For Cards issued in Australia and Malaysia on or after 15 April 2016, the first 4 positions in the
application label and application preferred name for all Visa applications must be “VISA” followed
by “Credit,” “Charge,” “Debit,” or “Prepaid,” as applicable.

ID# 0003197 Edition: Oct 2017 | Last Updated: Oct 2016

4.1.23.2 Chip Card Issuing Requirements in Australia and New Zealand – AP Region

In the AP Region, all of the following must be EMV-Compliant and VIS-Compliant:

● In Australia and New Zealand, all Reloadable Cards (except Visa TravelMoney Cards)
● In New Zealand, all Visa debit Cards

ID# 0026145 Edition: Oct 2017 | Last Updated: Oct 2015

4.1.23.3 Cash-Back Services on Visa Debit Chip Cards – AP Region (Australia)

In the AP Region (Australia), an Issuer must offer Cash-Back services on its Visa debit Chip Cards.

ID# 0026153 Edition: Oct 2017 | Last Updated: Oct 2014

4.1.23.4 Chip Card Issuing Requirement – AP Region (India)

In the AP Region (India), an Issuer must be capable of issuing EMV-compliant Cards.

All Magnetic-Stripe Visa debit Cards and Visa Credit Cards that have been used internationally must be
reissued as EMV Chip Cards with PIN as the preferred Cardholder Verification Method (CVM).

ID# 0027955 Edition: Oct 2017 | Last Updated: Oct 2014

14 October 2017 Visa Confidential PSR-261

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
General Issuance

4.1.23.5 Chip Card Account Requirements

An Issuer of a Chip Card must do all of the following:

● Not use a Visa Smart Payment Application to directly credit or debit any account other than an
account that is maintained by that Issuer or another Member under contract with the Issuer
● Allow a Cardholder to select the service and account to be used for a Transaction, as permitted by
applicable laws or regulations
● Designate an Account Number for each account accessed by a Visa Smart Payment Application
● Specify an alphanumeric name for each funding account facilitated by the Visa Smart Payment
Application when the Chip provides access to more than one account
● In addition, in the Europe Region, notify Visa of all Payment Applications contained in the Chip.
Visa reserves the right to review and approve or prohibit the use of Payment Applications on Visa
Cards or for Visa services.

ID# 0004031 Edition: Oct 2017 | Last Updated: Oct 2016

4.1.23.6 Visa Chip Card Payment Application

A Chip Card bearing a Visa-Owned Mark must be capable of facilitating the Payment Application
associated with that Mark.

The Payment Application on all Visa or Visa Electron contact Chip Cards must be VIS-Compliant.

ID# 0003613 Edition: Oct 2017 | Last Updated: Apr 2016

4.1.23.7 Appropriate Marks on Chip Cards

A Card containing a Chip must bear the appropriate Mark for the Visa or Visa Electron Payment
Application facilitated by the Chip.

ID# 0003612 Edition: Oct 2017 | Last Updated: Oct 2014

4.1.23.8 Non-Visa Services Facilitated by Chip Cards

A Chip Card may facilitate access to non-Visa services only if all of the following requirements are met:

● Services do not compromise the security or functional integrity of the Visa Smart Payment
Applications.
● Additions of these services are managed and controlled by the Issuer or its Sponsored Member.

PSR-262 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Core Rules and Visa Product and Service Rules

● The Issuer indemnifies Visa from any and all Claims or losses resulting from non-Visa services
facilitated by the Chip Card.

Visa may review and approve all applications contained in a Chip used to facilitate a Visa payment.

ID# 0003598 Edition: Oct 2017 | Last Updated: Oct 2014

4.1.23.9 Contactless Issuer Requirements

A Contactless Payment Device Issuer must comply with the following:

Table 4-18: Contactless Payment Device Issuer Requirements

Applies to Region/ Required VCPS Support Support Form Factor
Contactless Country Version for qVSDC for MSD Indicator
Payment Transaction Transaction
Devices issued Path Path
or replaced on
or after:

1 January 2012 All, excluding 2.0 or later Required Optional Not applicable
US

1 January 2012 US Any Optional Required Not applicable

1 April 2015 AP, excluding 2.1 or later Required Not permitted, Required
Japan except for
CEMEA, Mobile
excluding: Payment
Bahrain, Devices
Jordan, Kuwait,
Lebanon,
Oman, Qatar,
Saudi Arabia,
United Arab
Emirates

1 April 2015 Japan 2.1 or later Required Not permitted, Required

except:
● Optional
for Mobile
Payment
Devices

14 October 2017 Visa Confidential PSR-263

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
General Issuance

Applies to Region/ Required VCPS Support Support Form Factor

Contactless Country Version for qVSDC for MSD Indicator
Payment Transaction Transaction
Devices issued Path Path
or replaced on
or after:

● Optional
for Issuers
that
issued a
Contactless
Payment
Device
before 1
April 2015

1 July 2015 All other 2.1 or later Required Not permitted, Required
CEMEA except for
countries Mobile
Payment
Devices

1 October 2015 All, excluding 2.1 or later Required Not permitted, Required
Canada and US except for
Mobile
Payment
Devices

1 October 2015 Canada 2.1 or later Required Optional Required

US

31 December Canada 2.1 or later Required For a Required

2015 Contactless
Payment
Device that is
not a Visa Card,
not permitted
for tokenized
Transactions

In the Europe Region, a Contactless Payment Device Issuer must be certified by Visa for the
Authorization, Clearing, and Settlement of Contactless payments and must comply with the following:

PSR-264 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Core Rules and Visa Product and Service Rules

Table 4-19: Contactless Payment Device Issuer Requirements – Europe Region

Applies to: Required Support Support Form Factor
VCPS Version for qVSDC for MSD Indicator
Transaction Transaction
Path Path

All Contactless Payment Devices (except 2.1 Required Not Required

Mobile Payment Devices) permitted1

All Contactless Payment Devices (except 2.1.1 Required Not Required

Mobile Payment Devices) that are Visa permitted1
Prepaid Cards

All Contactless Payment Devices with an 2.1.1 or later Required Not Required
X2X Service Code permitted1
1
Effective 12 October 2018
In the Europe Region, an Issuer must decline any Authorization Request using the Contactless MSD transaction path.

ID# 0002051 Edition: Oct 2017 | Last Updated: Apr 2017

4.1.23.10 Visa Contactless Authentication Issuer Requirement

All contactless Chip Cards issued on or after 1 October 2015 must support offline data authentication
with Online Authorization using either fast Dynamic Data Authentication or transit-only static data
authentication1, as specified in Visa Contactless Payment Specification version 2.1 and later.

This does not apply to contactless Chip Cards issued in the US Region.

Effective through 13 October 2017

This does not apply to a Europe Transaction that uses a cloud-based payments Mobile
Application, except if the Transaction is a Variable Fare Transaction.

Effective 14 October 2017

This does not apply to a Europe Transaction that uses a cloud-based payments Mobile
Application, unless the Transaction is a Mass Transit Transaction.
1
 This does not apply in the CEMEA Region or Europe Region.

ID# 0029157 Edition: Oct 2017 | Last Updated: Oct 2017

14 October 2017 Visa Confidential PSR-265

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
General Issuance

4.1.23.11 Notification of Contactless Payment Device Risks and Restrictions

An Issuer that provides a Contactless Payment Device to a Cardholder must provide, before or at the
time of issuance, written notification that informs the Cardholder of potential risks and restrictions
associated with the Contactless Payment Device, including, but not limited to, the following:

● The inability to use the Contactless Payment Device at an Acceptance Device where Card insertion
is required
● Any daily Transaction amount limit implemented by the Issuer in connection with the Contactless
Payment Device, if applicable
● For a Contactless Payment Device in the form of an adhesive Visa Micro Tag, the risk of impairing
the functionality of a mobile phone or other device to which a Contactless Payment Device is
attached
● For a Contactless Payment Device in the form of an adhesive Visa Micro Tag, the risk of invalidating
the manufacturer’s warranty, if applicable, for a mobile phone or other device to which Contactless
Payment capability is attached

ID# 0026159 Edition: Oct 2017 | Last Updated: Oct 2015

4.1.23.12 Contactless Payment Device Requirements

An Issuer that issues a Contactless Payment Device must ensure that the Contactless Payment Device
complies with all of the following:

● Is linked to a valid, unexpired Visa Card account,1 excluding Visa Prepaid devices (a Contactless
Payment Device may be assigned a different Account Number)2
● Is issued with a PIN for use at ATMs, if the Issuer supports Visa payWave contactless ATM
3
Transactions
● In the AP Region and CEMEA Region, if issued on or after 1 April 2015,4 both:
– Is personalized with the application program ID
– Supports offline data authentication for Online Authorization
● In the Europe Region:
– If a Visa Prepaid Card or a Visa Micro Tag, is personalized to support only Online Authorization
– For all Contactless Payment Devices and personalization profiles, is approved by Visa
– Both:
▪ Is personalized with the value of the Application Program Identifier field by defining both
the Application Currency Code and Issuer Country Code and any additional values from
Visa

PSR-266 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Core Rules and Visa Product and Service Rules

▪ If the Issuer personalizes the value of the Card CVM Limit data field and/or the VLP Single
Transaction Limit data field, is both:
▪ Set to be greater than the country-specific Cardholder Verification Limit for the country
in which the Contactless Payment Device is issued
▪ Capable of being updated by the Issuer
– Effective through 31 December 2017
In Czech Republic, Hungary, Poland, and Slovakia, if newly issued or renewed, is capable of
processing Contactless Transactions above the Cardholder Verification Limit
1
If the Contactless Payment Device is not a physical Card, the linked account must also have a standard Card issued to it
(except if the Contactless Payment Device is a Visa Prepaid Card).
2
This does not apply to Issuers in South Korea.
3
In the Europe Region, must support only Online PIN Verification.
4
For Bahrain, Jordan, Kuwait, Lebanon, Oman, Qatar, Saudi Arabia and United Arab Emirates, 1 July 2015

ID# 0002052 Edition: Oct 2017 | Last Updated: Oct 2017

4.1.23.13 Adhesive Micro Tag Requirements

Adhesive micro tags must comply with all of the following:

● Meet the Visa-specified testing requirements

● Comply with the Visa Product Brand Standards
● Support the qVSDC transaction path (support for MSD based on regional requirements)
● Be personalized online only
● Be manufactured using chips included on the list of approved chips maintained by EMVCo

ID# 0028083 Edition: Oct 2017 | Last Updated: Oct 2014

4.1.23.14 Adhesive Micro Tag Vendor Specifications

An Issuer must ensure that its adhesive micro tag vendors specify where a sticker may be placed. The
adhesive micro tag must not:

● Be adhered to a Contactless Payment Device

● Contain more than one payment adhesive micro tag
● Be placed on a Near Field Communication (NFC)-enabled device

ID# 0028084 Edition: Oct 2017 | Last Updated: Oct 2014

14 October 2017 Visa Confidential PSR-267

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
General Issuance

4.1.23.15 Cardholder Verification Method Preferences

A Chip Card Issuer must ensure that the Cardholder Verification Method (CVM) preferences are
communicated by the Chip Cardholder Verification Method list to the Chip-Reading Device at the
Point-of-Transaction.

The Issuer of a Chip Card bearing a Payment Application must comply with Table 4-20, “Chip Card
Issuer Cardholder Verification Method Requirements.” This does not apply to Mobile Payment Devices.

Table 4-20: Chip Card Issuer Cardholder Verification Method Requirements

Requirements  Type of Payment Application

Visa Visa Electron Plus Program

Include "signature" in the CVM List X X  

In the Europe Region, not include "signature" in the CVM     X

List 

Define "No CVM (Cardholder Verification Method) X    

required" as the last option within the CVM List1

Not define a CVM List with "PIN always" as the only option X X  

Include Online PIN in the CVM List if the Program X X  

Payment Application requires either:
● ATM access
● Payment utility in Unattended Cardholder-Activated
Terminals supporting "Online PIN-only"
● In the Europe Region, the Chip is encoded to prefer
Online PIN for Online Authorization

In the Europe Region, ensure that use of CVM conditions X X  

relating to cash or Cash-Back, if used, do not prevent
the completion of Manual Cash Disbursements at Chip-
Reading Devices offering Manual Cash Disbursements 

Effective through 31 December 2019 X X  

In the Europe Region (Sweden), no CVM is required for
domestic Chip Transactions in a Face-to-Face Environment
that do not exceed SEK 200, if it is performed at a
Merchant assigned with MCC 4111, 4112, 4131, 5812,
5814, or 5994

Options Visa Visa Electron Plus Program

Define "No CVM (Cardholder Verification Method)   X  

required," but only as the last option within the CVM List

PSR-268 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Core Rules and Visa Product and Service Rules

Requirements  Type of Payment Application

Visa Visa Electron Plus Program

In the Europe Region, establish a preference of Online PIN X X X

Verification for an ATM Cash Disbursement 

Establish a preference of Online or Offline PIN Verification, X X  

but must define "signature" as a secondary CVM for
a Manual Cash Disbursement

Define the CVM List that specifies either: X X X

● "Plaintext Offline PIN and Signature"
● "Enciphered Offline PIN and Signature"
This option is available to Chip Card Issuers that prefer a
combination CVM.

In the Europe Region, define the CVM List that specifies: X (Visa Drive    
Cards only)
● PIN as either:
– The primary method
– For Visa Drive Cards issued to a specific vehicle,
the only method
● Signature as the secondary method

In the Europe Region, establish a preference for X X  

combination CVM, but limit to Domestic Transactions
or specify CVMs that will enable secondary Cardholder
Verification under the applicable Cardholder Verification
condition
1
In the US Region, an Issuer must include "No CVM required" in the CVM List, but it is not required to be positioned as
the last option in the CVM List.

In the AP Region and CEMEA Region, a Contactless Payment Device must include a Cardholder
Verification Method to facilitate Contactless Payment Transactions, as follows:

Table 4-21: CVM Requirements for Contactless Payment Devices – AP Region and CEMEA Region
 Region/Country Applies to Contactless Payment
Devices issued on or after:

AP  1 April 2015

Bahrain, Jordan, Kuwait, Lebanon, Oman, Qatar, Saudi Arabia, United 1 July 2015
Arab Emirates

Other CEMEA countries 1 April 2015

14 October 2017 Visa Confidential PSR-269

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
General Issuance

In the Europe Region, if a Contactless Payment Device is able to be used for Contactless Transactions
in which the Transaction amount is above the Cardholder Verification Limit, it must be configured as
follows:

Table 4-22: CVM Requirements for Contactless Transactions – Europe Region

Cardholder Verification Standard Card Mobile Payment Device Visa Micro Tag
Method

Online PIN Verification ● Optional for Optional Mandatory

signature-preferring
Cards. However,
a CVM must be
personalized on the
Card.
● Mandatory for PIN-
preferring Cards

Offline PIN Verification Not permitted Not permitted Not permitted

CDCVM N/A Mandatory. This must N/A

be an active form of
CDCVM.

Cardholder Signature ● Optional for Optional Not permitted

signature-preferring
Cards. However,
a CVM must be
personalized on the
Card.
● Not permitted for
PIN-preferring Cards

ID# 0008186 Edition: Oct 2017 | Last Updated: Oct 2017

4.1.23.16 Cardholder Verification Method List – Canada Region

A Canada Issuer of a Compliant Chip Card must ensure that the all of the following requirements are
met:

● The compliant Chip Card contains a Cardholder Verification Method (CVM) list, with at minimum,
the following methods of Cardholder verification:
– “Offline PIN at POS”
– “Online PIN at ATM”
– “Signature”
– “No CVM required”

PSR-270 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Core Rules and Visa Product and Service Rules

● Use of CVM condition codes relating to cash or Cash-Back do not prevent the completion of
Manual Cash Disbursements.
● The CVM "Offline PIN at POS" is activated and is the preferred CVM unless either the:
– Compliant Chip Card was issued no more than 6 months before the date of the Compliant Chip
Card Transaction in question
– Cardholder is subject to a disability or impairment that would prevent PIN use

ID# 0008187 Edition: Oct 2017 | Last Updated: Oct 2015

4.1.23.17 Cardholder Verification Method List – CEMEA Region

In the CEMEA Region, an Issuer of a Chip Card containing a Visa or Visa Electron Payment Application
may define a Cardholder Verification Method (CVM) list that specifies either "plaintext PIN verified
offline" and "signature" or "enciphered PIN verified offline" and "signature" for Transactions under
either of the following CVM conditions:

● If Transaction amount is more than amount X

● If Transaction amount is more than amount Y

The Cardholder Verification Method list must also include either:

● "Plaintext PIN verified offline"

● "Enciphered PIN verified offline"

The Issuer must either:

● Limit the requirement for this CVM to Domestic Transactions

● Specify secondary CVM options under the applicable CVM condition

ID# 0008831 Edition: Oct 2017 | Last Updated: Oct 2015

4.1.23.18 Additional Cardholder Authentication for Token Issuance – Canada Region

In the Canada Region, when an Issuer requires additional Cardholder authentication before
provisioning a payment Token to a third-party wallet, the Issuer must implement at least 2 additional
Cardholder authentication methods.

ID# 0029456 Edition: Oct 2017 | Last Updated: Oct 2016

14 October 2017 Visa Confidential PSR-271

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
General Issuance

4.1.23.19 Card Issuance – CEMEA Region (Nigeria)

In the CEMEA Region (Nigeria), an Issuer must issue EMV-Compliant and PIN-Preferring Cards.

ID# 0004546 Edition: Oct 2017 | Last Updated: Oct 2014

4.1.23.20 Card Verification Value Requirements

An Issuer must be capable of receiving the POS Entry Mode code and, for Magnetic-Stripe
Transactions, processing the Card Verification Value.1

All EMV Chip Cards issued on or after 1 January 2009 must use Chip Card Verification Value-iCVV as
part of the Magnetic-Stripe Image.
1
An Issuer may verify the CVV itself, or may use VisaNet or its processor.

ID# 0008133 Edition: Oct 2017 | Last Updated: Oct 2017

4.1.23.21 Chip Card Authentication

All Chip Card Issuers must perform, and be capable of acting on the results of, validation of EMV
Online Card Authentication Cryptograms for all Chip-initiated Authorization messages processed
through VisaNet. Online Card Authentication support may be provided by the Issuer directly, or
through either:

● VisaNet
● Third party/VisaNet Processor or Visa Scheme Processor

ID# 0007163 Edition: Oct 2017 | Last Updated: Oct 2016

4.1.23.22 Parameters to Enable Offline Chip Authorization

An Issuer of the following Chip Cards must define parameters to enable Offline Chip Authorization:

● In the AP Region, Canada Region, CEMEA Region, LAC Region, and US Region, a Chip Card

containing a Visa Smart Payment Application with Offline Authorization controls
● In the Europe Region, a Visa or Visa Electron Chip Card

An Issuer may exempt a Visa Card encoded with an X2X Service Code from this requirement. In
addition, in the Europe Region, an Issuer may exempt Visa Purchasing Cards from this requirement.

ID# 0004392 Edition: Oct 2017 | Last Updated: Oct 2016

PSR-272 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Core Rules and Visa Product and Service Rules

4.1.23.23 Consecutive Offline Chip Authorization Counters

When Offline Authorization controls are defined in a Chip and the upper limit for consecutive offline
counters is specified, all Chip-initiated Transactions must go Online if the upper limit for the total
number or value of consecutive offline Transactions is exceeded. If the terminal is unable to go Online,
the Transaction must be declined.

ID# 0004393 Edition: Oct 2017 | Last Updated: Oct 2016

4.1.23.24 Consecutive Offline Chip Authorization Counters Requirement – AP Region

In the AP Region, an Issuer must ensure a domestic Contactless Transaction is authorized online if
the cumulative value of consecutive domestic Contactless Transactions authorized offline exceeds the
following limits:

Table 4-23: Domestic Contactless Transaction Offline Authorization Limits – AP Region

Country Cumulative Offline Limits

Hong Kong HKD 1,000

Indonesia IDR 500,000

Japan JPY 50,000

Malaysia MYR 400

Philippines PHP 5,000

Singapore SGD 200

Taiwan NTD 10,000

Thailand THB 4,500

ID# 0029282 Edition: Oct 2017 | Last Updated: Apr 2016

4.1.23.25 Cardholder Name on Chip

For all Contactless Payment Devices issued on after 1 October 2015,1,2 an Issuer must ensure that the
Cardholder name is either:

● Not personalized to be accessible via the contactless interface in the Chip

● Encoded with a generic identifier so that the actual Cardholder name is not transmitted through a
Contactless Transaction
1
In the AP Region and CEMEA Region, 1 April 2015

14 October 2017 Visa Confidential PSR-273

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
General Issuance

2
In the CEMEA Region, for Bahrain, Jordan, Kuwait, Lebanon, Oman, Qatar, Saudi Arabia, and United Arab Emirates, 1 July
2015

ID# 0003595 Edition: Oct 2017 | Last Updated: Apr 2016

4.1.23.26 Service Codes on Chip Cards

An Issuer must use a Service Code beginning with 2 or 6 on all EMV-Compliant and VIS-Compliant
Chip Cards bearing the Visa Brand Mark, Visa Brand Mark with the Electron Identifier, or Plus Symbol.

ID# 0003593 Edition: Oct 2017 | Last Updated: Oct 2016

4.1.23.27 Effective Date and Expiration Date Consistency

The expiration date contained in the Chip must be the same as the expiration date encoded on the
Magnetic Stripe and displayed on the Card. If applicable, the expiration date of proprietary services on
the Card must not exceed the Visa or Visa Electron Payment Application expiration date.

The expiration date on a Visa Card, Visa Electron Card, or Card bearing the Plus Symbol must not be
later than the expiration date of the Issuer's Public Key, or any security feature containing an expiration
date in a Chip, if one is present on the Card.

If an application effective date on a Chip Card is provided within the Chip, it must reflect the same
month as the "VALID FROM" date displayed on the Card, if such a date appears on the Card.

For Chip Card products approved by Visa on or after 1 January 2016, an Issuer must ensure that the
expiration date contained in the Chip, encoded on the Magnetic Stripe and, if applicable, printed on
the Card does not extend beyond the date the product is scheduled to be removed from the list of
Visa-approved Chip products.

Visa reserves the right to remove a Chip product from the list earlier than the scheduled date if it
discovers a significant security flaw with the associated Chip.

ID# 0003209 Edition: Oct 2017 | Last Updated: Oct 2016

4.1.23.28 Integrated Circuit Card Verification Value (iCVV) Requirements – AP Region

In the AP Region, a Chip Card Issuer must certify support for the Integrated Circuit Card Verification
Value (iCVV) in the Magnetic Stripe data encoded on the Chip.

The Card Verification Value (CVV) encoded on other (non-Magnetic Stripe) technologies must differ
from the CVV encoded on the physical Magnetic Stripe.

ID# 0004087 Edition: Oct 2017 | Last Updated: Oct 2014

PSR-274 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Core Rules and Visa Product and Service Rules

4.1.23.29 Issuer Requirements for Post-Issuance Updates

Post-Issuance Updates, or new application loading to a Chip containing a Visa or Visa Electron
Payment Application must not adversely impact the Transaction completion time at an Acceptance
Device or an ATM.

Post-Issuance Updates to add an application or a service to a Visa or Visa Electron Payment
Application is not permitted unless the Card bears the appropriate Visa Brand Mark or Visa Brand
Mark with the Electron Identifier.

Post-Issuance Updates to load an application or a service to a proprietary ATM application that
supports Plus requires the addition of the Plus Symbol at the time of Card reissuance. Card reissuance
must occur within 5 years of loading the application or service.

ID# 0004035 Edition: Oct 2017 | Last Updated: Oct 2016

4.1.23.30 Issuer Control of Post-Issuance Updates

Post-Issuance Updates to a Chip Card containing a Visa or Visa Electron Payment Application must be
controlled exclusively by the Issuer.

ID# 0004034 Edition: Oct 2017 | Last Updated: Oct 2014

4.1.23.31 Mobile Gateways – Issuer Requirements

An Issuer that uses a mobile gateway for its Mobile Payment Devices must ensure that the mobile
gateway is approved by Visa.

ID# 0026796 Edition: Oct 2017 | Last Updated: Oct 2014

4.1.23.32 Mobile Payment Devices – Cardholder Verification Method Requirements

An Issuer of a Mobile Payment Device must ensure that the Mobile Payment Device1 supports a
Consumer Device Cardholder Verification Method (CDCVM).

In the AP Region, CEMEA Region, and US Region, an Issuer of a Mobile Payment Device must ensure
that the Mobile Payment Device supports signature as a Cardholder Verification Method.

In the Europe Region, if the Mobile Payment Device supports signature as a Cardholder Verification
Method, it must request Online Authorization if signature is used.
1
Except a Visa Micro Tag

ID# 0026784 Edition: Oct 2017 | Last Updated: Oct 2016

14 October 2017 Visa Confidential PSR-275

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
General Issuance

4.1.23.33 Mobile Payment Devices – Issuer Requirements

An Issuer of a Mobile Payment Device must both:

● Register with Visa

● Ensure that the Mobile Payment Device is approved by Visa

An Issuer may use either:

● A Visa-approved secure element and a Visa-approved Visa Mobile Payment Application

● A Visa-approved cloud-based payments Visa Mobile Payment Application. In the US Region,
an Issuer may use a QR code.

If an Issuer pre-sets a Consumer Device Cardholder Verification Method (CDCVM) on the Mobile
Payment Device, it must not use a CDCVM that is the same as, or otherwise represents, the PIN on the
account if the PIN may also be used with the corresponding standard Card.

An Issuer must not systematically synchronize the Online PIN and the CDCVM on a Mobile Payment
Device if the Online PIN is also linked to the corresponding standard Card.

If an Issuer uses a secure element and a Visa Mobile Payment Application deployed on or after 1 June
2015, the expiration date of the mobile payment account must not exceed 10 years1 from the EMVCo
Integrated Circuit Certificate Number (ICCN) approval date, if known.
If the ICCN approval date is not known, the expiration date of the mobile payment account must not
exceed 3 years from the date of provisioning of the account.

In addition, in the Europe Region, an Issuer must both:

● Ensure that the cloud-based payments Visa Mobile Payment Application uses a different
Account Number from the Account Number associated with the Mobile Payment Device and its
corresponding standard Card
● Support all of the following Cardholder services:
– Block and unblock a Mobile Payment Device, including the cloud-based payments Visa Mobile
Payment Application
– Permanently disable a Mobile Payment Device, including the cloud-based payments Visa
Mobile Payment Application
– Change or reset the CDCVM
1
In the AP Region (Japan), the expiration date of the account must not exceed 5 years.

ID# 0026783 Edition: Oct 2017 | Last Updated: Apr 2017

PSR-276 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Core Rules and Visa Product and Service Rules

4.1.23.34 Smart Payment Application Options

An Issuer must define the Payment Application options for its Visa Smart Payment program.

ID# 0004024 Edition: Oct 2017 | Last Updated: Oct 2014

4.1.23.35 Issuer Use of Visa Public Keys

An Issuer must ensure that the Visa Public Keys used for a Visa or Visa Electron Payment Application
are used solely for that purpose.

ID# 0004025 Edition: Oct 2017 | Last Updated: Oct 2014

4.1.23.36 Chip Card Issuer Terminal Risk Management

A Chip Card Issuer must not inhibit Terminal Risk Management (for example: by programming the
Chip to bypass Terminal Risk Management).

ID# 0004026 Edition: Oct 2017 | Last Updated: Oct 2014

4.1.23.37 Dynamic Data Authentication (DDA) Issuer Requirement

Effective through 30 September 2018

All Chip Cards issued on or after 1 October 20151 that do not have contactless functionality and
that support offline Authorization must both:

● Support Dynamic Data Authentication (DDA)2 (support for combined DDA/application

cryptogram generation is optional)
● Not support static data authentication3

Effective 1 October 2018

All Chip Cards that do not have contactless functionality and that support offline Authorization
must both:

● Support DDA2 (support for combined DDA/application cryptogram generation remains

optional)
● Not support static data authentication4
1
In the AP Region (Australia, New Zealand), 1 January 2012. In the AP Region (Japan), 1 October 2018
2
Online-only Chip Cards that do not have contactless functionality or any type of offline data authentication are still
permitted.

14 October 2017 Visa Confidential PSR-277

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
General Issuance

3
In the LAC Region (Brazil), 1 October 2016
4
In the AP Region (Australia, New Zealand), 1 January 2016. In the AP Region (Japan), 1 October 2023

ID# 0029158 Edition: Oct 2017 | Last Updated: Apr 2016

4.1.23.38 Visa payWave Application Requirement – AP Region (Australia, Malaysia) and

US Regions

In the AP Region (Australia1, Malaysia2) and US Region, an Issuer that issues a Visa Card with
contactless payment capability must enable the Visa payWave Application on the Card.

In the AP Region (Australia), an Issuer must also do both of the following for a Visa Card with multiple
contactless payment applications:

● Designate and retain the Visa payWave Application as the highest priority application
● Not modify the priority of the Visa payWave Application after issuance
1
Effective for Cards issued on or after 23 April 2013
2
Effective for Cards issued on or after 15 April 2016

ID# 0027793 Edition: Oct 2017 | Last Updated: Apr 2016

4.1.23.39 PIN as Cardholder Verification Method – Issuer Requirements – AP Region

(Australia, New Zealand)

In the AP Region (Australia, New Zealand), all newly issued or reissued Visa Cards must be issued with
a PIN as the preferred Cardholder Verification Method (CVM).1

In the AP Region (Australia), when PIN bypass is performed for a domestic Chip-initiated Transaction
that requires a PIN, the Authorization Request must be declined. This does not apply to an Unattended
Transaction.

In the AP Region (New Zealand), when PIN bypass is performed for a domestic Chip-initiated
Transaction, the Authorization Request must be declined. This requirement does not apply to an
Unattended Transaction.
1
This does not apply to non-PIN-preferring Cards issued to accommodate specific individual Cardholder needs, as required
by applicable laws or regulations.

ID# 0026146 Edition: Oct 2017 | Last Updated: Apr 2016

4.1.23.40 Chip Card Application Selection Flag – Canada Region

In the Canada Region, an Issuer may only program an Application Selection Flag (ASF) as follows:

PSR-278 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Core Rules and Visa Product and Service Rules

● Where a Compliant Chip Card displays any Visa Brand Name and a competitor brand, the Issuer of
that Compliant Chip Card may program an ASF to suppress the ability of the Visa Smart Payment
Application contained in the Compliant Chip Card to transact at domestic ATMs.
● Where a Compliant Chip Card displays any Plus Program Mark, the Issuer of that Compliant Chip
Card may program an ASF to suppress the ability of the Visa Smart Payment Application contained
in the Compliant Chip Card to transact at domestic POS and ATM locations.

ID# 0008733 Edition: Oct 2017 | Last Updated: Oct 2014

4.1.23.41 Chip Card Online/Offline Data Authentication – Canada and Europe Regions

The following must instruct the terminal to go Online if offline data authentication fails:

● In the Canada Region, a Compliant Chip Card

● In the Europe Region, the Payment Application

If the terminal is unable to go Online, the Transaction must be declined.

ID# 0004626 Edition: Oct 2017 | Last Updated: Oct 2016

4.1.23.42 Chip Card Script Message Length – Canada Region

In the Canada Region, an Issuer of a Compliant Chip Card must ensure that the length of any script
message sent to any of its Compliant Chip Cards does not exceed 128 bytes per Transaction.

ID# 0004631 Edition: Oct 2017 | Last Updated: Oct 2014

4.1.23.43 Chip Card Issuing Requirements – Europe Region

In the Europe Region, all Chip Cards must:

● Be EMV-Compliant and VIS-Compliant

● Contain a Visa Smart Payment

An Issuer that issues Visa Electron Cards, Visa Prepaid Cards, or Cards bearing the Plus Symbol as Chip
Cards that require Online Authorization is not required to support offline data authentication, but
must both:

● If the Chip Card is a Visa Prepaid Card or a Visa Electron Card, ensure that it is all of the following:
– Unembossed
– Encoded with an X2X Service Code
– Personalized as specified in the Visa Smart Debit/Credit Personalization Assistant Tool

14 October 2017 Visa Confidential PSR-279

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
General Issuance

● If the Chip Card requires Online Authorization, both:

– If the Chip Card is used for a Chip-initiated Transaction, support an authentication method that
is Online
– Never change the Card’s established personalization parameters

ID# 0029618 Edition: Oct 2017 | Last Updated: Oct 2016

4.1.23.44 Chip Card Issuing Requirements – Europe Region (Liechtenstein, Switzerland)

In the Europe Region (Liechtenstein, Switzerland), an Issuer may issue Cards using card applications
that comply with at a minimum the EMVI'16 specifications only if the Issuer satisfies the Visa approval
requirements for the use of the EMVI'16 specifications.

ID# 0030008 Edition: Oct 2017 | Last Updated: Oct 2017

4.1.23.45 Chip Card Issuing Requirements – Europe Region (Germany, Luxembourg)

In the Europe Region (Germany, Luxembourg), an Issuer may issue Cards using card applications that
comply with the SECCOS specifications only if the Issuer satisfies the Visa approval requirements for
the use of the SECCOS specifications.

ID# 0030010 Edition: Oct 2017 | Last Updated: Oct 2017

4.1.23.46 Identification of a Chip Card – Europe Region

In the Europe Region, a Chip Card Issuer must ensure that the Issuer is designated and identified to
a Cardholder as the Issuer of that Cardholder's Chip Card. Only one Issuer may be identified to the
Cardholder in relation to each Chip Card.

ID# 0029619 Edition: Oct 2017 | Last Updated: Oct 2016

4.1.23.47 Visa Smart Debit/Credit Personalization Assistant – Europe Region

In the Europe Region, for a new and/or modified Chip Card program, an Issuer must submit to Visa
both:

● A Card profile for validation using the Visa Smart Debit/Credit Personalization Assistant Tool
● A personalized Card showing that the production Card matches the Visa Smart Debit/Credit
Personalization Assistant Profile submitted to, and approved by, Visa. The personalized Card may
contain either test keys or production keys and may be used for Issuer host certification.

ID# 0029620 Edition: Oct 2017 | Last Updated: Oct 2016

PSR-280 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Core Rules and Visa Product and Service Rules

4.1.23.48 Contactless Payment Device Issuance Requirements – Europe Region

In the Europe Region, in countries in which 50% or more of the Point-of-Transaction Acceptance
Devices accept Contactless Payment Devices,1 a Visa Card issued on or after 31 December 2016 must
be Contactless or be issued in conjunction with a Visa Micro Tag or a Mobile Payment Device.

This does not apply to:

● Visa Prepaid Cards

● Visa Commercial Cards
● Cards that request Online Authorization for every Transaction
● ATM access-only Cards that are not used at Point-of-Transaction Acceptance Devices
● Cards issued to Cardholders that choose to opt out of being issued a Contactless Payment
Device
1
As of 30 December 2016: Cyprus, the Czech Republic, Hungary, Poland, Slovakia, Spain, Switzerland, and the United
Kingdom

ID# 0029813 Edition: Oct 2017 | Last Updated: Oct 2017

4.1.23.49 Issuer Liability for Visa Smart Payment – Europe Region

In the Europe Region, an Issuer is responsible for setting the parameter values and processing options
contained in a Visa Smart Payment application, and any loss resulting from such parameter values and
processing options will be borne by the Issuer.

ID# 0029594 Edition: Oct 2017 | Last Updated: Oct 2016

4.1.23.50 Chip and PIN Disputes Compliance Program – Europe Region

In the Europe Region, an Issuer or its agent is subject to the Chip and PIN Disputes Compliance
Program if Visa determines all of the following:

● The Issuer or its agent is incorrectly processing Intraregional Chip Card Transactions with PIN
Verification.
● The Issuer or its agent is generating dispute processing issues in conjunction with those
Transactions.
● Progress toward an agreed resolution plan is no longer acceptable.

ID# 0029796 Edition: Oct 2017 | Last Updated: Oct 2016

14 October 2017 Visa Confidential PSR-281

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
General Issuance

4.1.23.51 Integrated Circuit Card Verification Value (iCVV) Requirements – Europe

Region

In the Europe Region, all EMV-Compliant Chip Cards must use the Integrated Card Verification Value
(iCVV) in the Magnetic Stripe data encoded on the Chip.

ID# 0029797 Edition: Oct 2017 | Last Updated: Oct 2016

4.1.23.52 Chip Authorization Requirements – Europe Region

In the Europe Region, for an Authorization of a Chip Transaction that is below the Floor Limit, an Issuer
must ensure that the controls contained in each Chip are capable of both:

● Instructing the Acceptance Device to go Online

● Approving the Chip Transaction offline

ID# 0029832 Edition: Oct 2017 | Last Updated: Oct 2016

4.1.23.53 Application Identifier Priority – US Region

In the US Region, a Visa-owned Application Identifier must always be the highest priority Application
Identifier personalized on a VSDC Applet,1 including in situations where the Visa Rules permit the
personalization of non-Visa Application Identifiers on a VSDC applet.

When both the Visa Application Identifier and the Visa US Common Debit Application Identifier are
personalized on a VSDC applet, the Visa Application Identifier must be the highest priority Application
Identifier.
1
This does not apply to the Visa US Common Debit Application Identifier when personalized on a non-Visa Card.

ID# 0027578 Edition: Oct 2017 | Last Updated: Oct 2014

4.1.23.54 Contactless Card Application Transaction Counter – US Region

In the US Region, an Issuer must validate the Application Transaction Counter on each of its Cards
with contactless payment capability during the Authorization process for a Contactless Payment
Transaction.

ID# 0002064 Edition: Oct 2017 | Last Updated: Oct 2014

PSR-282 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Core Rules and Visa Product and Service Rules

4.1.23.55 Visa-Owned Chip Technology Use

Visa-owned Chip technology must be used solely for the purpose of facilitating a Visa Transaction,
Interlink transaction, Visa Electron Transaction, or Plus Transaction.1
Any other use requires the prior written permission of Visa.

Visa-owned Chip technology includes, but is not limited to, all of the following:

● Visa Integrated Circuit Card Specification

● Visa Smart Debit/Credit (VSDC) applet
● Visa Contactless Payment Specification
● Visa Mobile Contactless Payment Specification
● Visa Cloud-Based Payments Contactless Specification
● Visa Mobile Payment Application
● Visa, Interlink, Visa Electron, and Plus Payment Application Identifiers
1
In the US Region or a US Territory, this does not apply to a transaction initiated using the Visa US Common Debit
Application Identifier from a US Covered Visa Debit Card personalized in accordance with the US common debit
personalization requirements or a transaction initiated as specified in the Plus System, Inc. Operating Regulations or Interlink
Network, Inc. Operating Regulations

ID# 0027577 Edition: Oct 2017 | Last Updated: Apr 2017

4.1.23.56 Visa Micro Tag Issuance Requirements

An Issuer may issue a Visa Micro Tag only if a Cardholder either:

● Already possesses a corresponding full-size Card1

● Is issued a corresponding full-size Card at the same time as the Visa Micro Tag

The Visa Micro Tag and the corresponding full-size Card must be the same Visa product type and offer
the same benefits.

This does not apply to Visa Prepaid Cards that are Contactless Payment Devices.
1
This does not apply in the Europe Region.

ID# 0027966 Edition: Oct 2017 | Last Updated: Oct 2016

14 October 2017 Visa Confidential PSR-283

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
General Issuance

4.1.23.57 Chip Interoperability Compliance Program

Visa requires the implementation of the Chip Interoperability Compliance Program when Visa
determines that progress toward an agreed resolution is no longer acceptable.

ID# 0001291 Edition: Oct 2017 | Last Updated: Oct 2014

4.1.23.58 EMV Liability Shift – Issuer Liability for Card-Present Counterfeit Chip Card
Transactions

A Counterfeit Card Transaction completed in a Card-Present Environment is the liability of the Issuer if
all of the following apply:

● The Transaction takes place at an EMV-Compliant Chip-Reading Device.

● If the Transaction is Chip-initiated, it is correctly processed, and, if authorized Online, the
Authorization Request includes Full-Chip Data.

In addition, in the Europe Region, a Counterfeit Card Transaction completed in a Card-Present

Environment is the liability of the Issuer if all of the following apply:

● The Transaction does not take place at a Chip-Reading Device that complies with the Transaction
Acceptance Device Requirements, and is not a Fallback Transaction completed following correct
acceptance procedures.
● The Card is a Chip Card containing a Visa Smart Payment.
● If Online Authorization was obtained, the Authorization record indicates that either CVV
verification was not performed or that the CVV failed verification.

ID# 0001820 Edition: Oct 2017 | Last Updated: Oct 2016

4.1.23.59 EMV Liability Shift – Issuer Liability for Non-Counterfeit Card-Present

Fraudulent Transactions

A non-Counterfeit Card fraudulent Transaction completed in a Card-Present Environment is the liability

of the Issuer if all of the following occur:

● The Transaction takes place at an EMV PIN-Compliant Device.

● Correct acceptance procedures have been followed (including obtaining Online approval for
Transaction amounts over the applicable maximum authorized Floor Limit).
● The Transaction is Chip-initiated and correctly processed to completion and, if authorized Online,
the Authorization Request includes Full-Chip Data.

ID# 0001834 Edition: Oct 2017 | Last Updated: Apr 2015

PSR-284 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Core Rules and Visa Product and Service Rules

4.1.23.60 Liability for Chip Fallback Transactions

A Transaction accepted as a Fallback Transaction is the liability of the Issuer if all of the following apply:

● The Transaction is authorized by the Issuer or the Issuer's agent.

● Appropriate values identifying the Transaction as a Fallback Transaction are included within the
related Authorization Message.
● Correct acceptance procedures are followed.

ID# 0001835 Edition: Oct 2017 | Last Updated: Oct 2014

4.1.23.61 Liability for Chip-Initiated Offline-Authorized Transactions

The Issuer is liable for a Chip-initiated, offline-authorized Transaction if all of the following apply:

● Terminal Risk Management is performed.

● Merchant's Floor Limit is not exceeded.

ID# 0004039 Edition: Oct 2017 | Last Updated: Apr 2015

4.1.23.62 Liability in Card-Present Environment – Canada Region

In the Canada Region, an Issuer is liable for a Transaction in a Card-Present Environment, whether or
not the Transaction is Chip-initiated, when both the:

● Transaction takes place at a Compliant Chip Card Reading Device with a Compliant PIN entry
device within Canada
● The Acquirer has complied with all Card acceptance requirements

ID# 0004962 Edition: Oct 2017 | Last Updated: Oct 2014

4.1.24 Pass-Through Digital Wallet Requirements

4.1.24.1 Pass-Through Digital Wallet Requirements

For a Pass-Through Digital Wallet, a Digital Wallet Operator (DWO) must:

● At the time of loading the Cardholder information in the Pass-Through Digital Wallet, obtain
written Cardholder consent to all of the following:
– Use of the stored account information to initiate Transactions
– The purpose for which the Cardholder's information will be used

14 October 2017 Visa Confidential PSR-285

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Electron

– The expiration date of the agreement, if applicable

● Not contract with another DWO to provide payment services
● Effective 14 April 2018
Display on the payment screen and all screens that show Account information both:
– The last 4 digits of the Account Number or Token
– The Visa Brand Mark or the name “Visa” in text immediately next to a Visa payment option

ID# 0029534 Edition: Oct 2017 | Last Updated: Oct 2017

4.1.25 Card Personalization – Europe Region

4.1.25.1 Card Personalization Requirements – Europe Region (Italy)

In the Europe Region (Italy), an Issuer must ensure that all Cards are personalized to support Cash-
Back.

ID# 0030093 Edition: Oct 2017 | Last Updated: New

4.2 Visa Electron

4.2.1 Visa Electron Issuer Requirements

4.2.1.1 Visa Electron Program Features

An Issuer must ensure that its Visa Electron Program offers all of the following:

● Use for International Transactions1 and Domestic Transactions

● Use for Electronic Commerce Transactions and other Card-Absent Environment Transactions2
● For Card-Present Environment Transactions (including ATM and Manual Cash Disbursements),
both:
– Signature or PIN verification
– 100% Online Authorization
1
Except as specified in Section 4.1.1.5, “Issuance of Domestic Use-Only Visa Cards”
2
This does not apply in the Europe Region or in the LAC Region (Argentina, Brazil, Chile, Colombia, Mexico, Trinidad).

ID# 0004530 Edition: Oct 2017 | Last Updated: Oct 2017

PSR-286 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Core Rules and Visa Product and Service Rules

4.2.1.2 Cardholder Instructions for Visa Electron Card Use

A Visa Electron Issuer must inform its Cardholders that a Visa Electron Card may be used:

● At a Merchant Outlet displaying the Visa Brand Mark with the Electron Identifier
● At an ATM displaying the Visa Brand Mark or Visa Brand Mark with the Electron Identifier

ID# 0004531 Edition: Oct 2017 | Last Updated: Oct 2014

4.2.1.3 Key-Entered Visa Electron Electronic Commerce Transactions

If an Issuer approves a key-entered Visa Electron Electronic Commerce Transaction, the Issuer must
comply with the liability and Chargeback requirements that apply for a Visa Transaction.

ID# 0004529 Edition: Oct 2017 | Last Updated: Oct 2014

4.2.1.4 Requirements for Issuers of Visa Electron Cards – CEMEA Region (South
Africa)

In the CEMEA Region (South Africa), a Visa Electron Card Issuer must ensure that the Visa Electron
Card is both:

● Issued with a PIN

● Encoded with a Service Code ending in 0 (PIN required) or 6 (Prompt for PIN if PIN pad present)

ID# 0004449 Edition: Oct 2017 | Last Updated: Oct 2014

4.2.1.5 Visa Electron Card Product Requirements – Europe Region

In the Europe Region, a Visa Electron Card Issuer must:

● Use a dedicated BIN for its Visa Electron Cards

● Not reclassify an existing Visa Electron Card BIN to represent a Visa Card product other than a Visa
Electron Card without prior Visa permission
● In the United Kingdom, issue Visa Electron Cards only as debit Cards

ID# 0029627 Edition: Oct 2017 | Last Updated: Oct 2017

4.2.1.6 Visa Commercial Electron Card Product Enhancements – LAC Region

In the LAC Region, Visa Business Electron Cards, Visa Corporate Electron Cards, and Visa Purchasing
Electron Cards do not include any core benefits.

14 October 2017 Visa Confidential PSR-287

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Check Card

In the LAC Region, a Visa Business Electron, Visa Corporate Electron, or Visa Purchasing Electron Issuer
may provide to its Cardholders the following optional enhancements:

● Travel accident insurance with a benefit amount of USD 250,000 (or local currency equivalent)
● Rental car insurance

ID# 0008312 Edition: Oct 2017 | Last Updated: Oct 2014

4.3 Visa Check Card

4.3.1 Visa Check Card – Issuer Requirements

4.3.1.1 Visa Check Card Account Restrictions – US Region

In the US Region, a Visa Check Card may be used to access a deposit, investment, or other consumer
asset account, including a fiduciary account.

A Visa Check Card must not be used to obtain credit, as defined in 12 CFR Part 226 (Regulation Z),
unless it involves only an incidental extension of credit under an agreement between the Cardholder
and the Issuer, either:

● When the Cardholder's account is overdrawn

● To maintain a specified minimum balance in the Cardholder's account

Visa reserves the right to determine the application of the definition of the Visa Check Card.

ID# 0008332 Edition: Oct 2017 | Last Updated: Oct 2016

4.3.1.2 Visa Check Card Activation – US Region

In the US Region, an Issuer must both:

● Require activation of all Visa Check Cards initially issued to Cardholders who did not expressly
request or apply for the Visa Check Card
● As part of the activation process, require Cardholders to validate their identity by reasonable
means before being able to use the Card

ID# 0004158 Edition: Oct 2017 | Last Updated: Oct 2014

PSR-288 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Core Rules and Visa Product and Service Rules

4.3.1.3 Visa Check Card Point-of-Sale Balance Inquiry – US Region

In the US Region, a Visa Check Card Issuer must not provide account balance information in response
to a Point-of Sale Balance Inquiry on any of its Visa Check Card products.

ID# 0004161 Edition: Oct 2017 | Last Updated: Oct 2015

4.3.2 Secured Card – Issuer Requirements

4.3.2.1 Secured Card Security Deposit Requirement – US Region

In the US Region, an Issuer must hold any cash security deposit for issuance of a Visa Card in a
federally insured account in the name of the Cardholder.

The Issuer must not assign an interest in a security deposit to any third party.

ID# 0008334 Edition: Oct 2017 | Last Updated: Oct 2014

4.3.2.2 Secured Visa Card Solicitations – US Region

In the US Region, a Member or its Agent that solicits a secured Visa Card account must do all of the
following:

● Specify in its solicitation material that to obtain the Visa Card, the potential Cardholder must open
a deposit account that will serve as collateral for the Visa Card account
● Indicate the portion of the deposit that will be allocated as the line of credit accessed by the Visa
Card
● Ensure that any secured Visa Card application processing fees accepted from the Cardholder are
made payable to the Issuer, not the Agent

ID# 0001217 Edition: Oct 2017 | Last Updated: Oct 2014

4.4 Visa Gold

4.4.1 Visa Gold – Customer Service Requirements

4.4.1.1 Visa Gold Card Emergency Travel Assistance Services – AP Region

In the AP Region, an Issuer or designated provider must provide the following emergency travel
assistance services to all Visa Gold Cardholders:

14 October 2017 Visa Confidential PSR-289

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Gold

● Emergency medical/legal assistance

● Emergency ticket replacement
● Travel assistance
● Lost luggage assistance
● Prescription assistance and valuable document delivery
● Emergency message service

ID# 0028085 Edition: Oct 2017 | Last Updated: Oct 2014

4.4.2 Visa Gold – Issuer Requirements

4.4.2.1 Visa Gold/Premier Card Issuance

A Visa Gold Card or Visa Premier Card Issuer:

● Must comply with the global support services requirements, either independently or through Visa
● May offer its Visa Gold Cards or Visa Premier Cards as any type of payment device with an option
to access any of the following:
– Line of credit
– Depository account
– Other Cardholder assets available through the Issuer
● In the Europe Region (France), a Visa Premier Card Issuer must:
– Provide a welcome pack, approved by Visa, for newly subscribed Cardholders, including the
services associated and, at least twice a year, information on Merchant offers
– Provide travel insurance and medical assistance for all trips, in accordance with the
corresponding notice information

ID# 0004220 Edition: Oct 2017 | Last Updated: Oct 2017

4.4.2.2 Visa Gold and Platinum Cards Issued on a Visa Platinum BIN – CEMEA Region

In the CEMEA Region, a Visa Gold Card issued on a Visa Platinum BIN must comply with the Visa Gold
Card design requirements.

ID# 0008339 Edition: Oct 2017 | Last Updated: Oct 2014

PSR-290 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Core Rules and Visa Product and Service Rules

4.4.2.3 Visa Gold/Premier Issuer Certification – Europe Region

In the Europe Region, a Visa Gold/Premier Issuer must provide to Visa, at least 30 calendar days
before issuance, an application for written certification from Visa certifying that its programs, systems,
procedures, and services comply with the Visa Rules.

ID# 0029621 Edition: Oct 2017 | Last Updated: Oct 2016

4.4.2.4 Visa Gold Card Issuer Requirement – LAC Region

In the LAC Region, an Issuer must obtain approval from Visa before designating a Visa Gold Card with
charge, credit, debit, or prepaid capability.

ID# 0028086 Edition: Oct 2017 | Last Updated: Oct 2014

4.4.2.5 Visa Gold Card – Visa Product Hierarchy Requirements – LAC Region

In the LAC Region, for Visa Gold Cards with a line of credit, a Visa Gold Card Issuer must ensure that
the average credit limit for its Visa Gold Card program is higher than the average credit limit for its
Visa Classic Card program.

ID# 0004458 Edition: Oct 2017 | Last Updated: Oct 2014

4.4.3 Visa Gold – Features and Benefits

4.4.3.1 Visa Gold Card Product Requirements – AP Region (Japan)

In the AP Region (Japan), a Visa Gold Card Issuer must do all of the following:

● Provide a Minimum Spending Limit of JPY 500,000 to its Visa Gold Cardholders
● Provide travel accident insurance coverage and/or Cardholder rewards and benefits as specified
in Table 4-24, “Visa Gold Product Minimum Level of Cardholder Rewards and Benefits - AP Region
(Japan)””
● Submit to Visa in writing an official quote from an insurance company for both the travel accident
insurance and any proposed new features at least 30 calendar days before its implementation
● Certify its compliance with all of the Visa Gold product requirements 90 calendar days before
program launch

14 October 2017 Visa Confidential PSR-291

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Platinum

Table 4-24: Visa Gold Product Minimum Level of Cardholder Rewards and Benefits – AP Region (Japan)
  Travel accident insurance Total benefit value from the Rewards
four categories of insurance,
retail, travel, and lifestyle, per
year

Credit USD 500,000 USD 70 50 basis points

N/A USD 150 50 basis points

USD 500,000 N/A 100 basis points

N/A USD 50 100 basis points

Debit USD 500,000 N/A 50 basis points

N/A USD 20 50 basis points

ID# 0029987 Edition: Oct 2017 | Last Updated: Oct 2017

4.4.3.2 Visa Gold Card Auto Rental Collision Damage Waiver – Canada Region

In the Canada Region, a consumer Visa Gold Card Issuer may offer collision/loss damage insurance
either:

● Through the Visa Auto Rental Collision Damage Waiver program

● Independently

If the Issuer offers the Visa Auto Rental Collision Damage Waiver program, the Cardholder may obtain
information about the program through Visa Global Customer Care Services, unless Visa has approved
alternate arrangements.

ID# 0008236 Edition: Oct 2017 | Last Updated: Apr 2016

4.5 Visa Platinum

4.5.1 Visa Platinum – Card Requirements

4.5.1.1 Visa Platinum Debit Card Issuance Requirements – AP Region (Australia,

China)

In the AP Region (Australia), an Issuer may provide a Visa Platinum debit Card only to a Cardholder
who meets one of the following:

PSR-292 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Core Rules and Visa Product and Service Rules

● Minimum annual income of AUD 100,000

● Minimum savings and investments portfolio of AUD 200,000, which may be held at any financial
institution or by the Cardholder. The minimum savings and investments exclude the Cardholder’s
primary residence.
● Minimum monthly deposit of AUD 5,000
● Qualification for an Issuer-defined distinct premium banking program or Cardholder group with
eligibility criteria equivalent to one of the above 

In the AP Region (China), an Issuer may provide a Visa Platinum debit Card only to a Cardholder who
has a minimum deposit of 500,000 RMB (or foreign currency equivalent) in the account to which the
Visa debit Card is linked.

ID# 0028255 Edition: Oct 2017 | Last Updated: Apr 2016

4.5.1.2 Visa Platinum Debit Product Name Requirements – AP Region (Australia)

In the AP Region (Australia), a Visa Platinum debit Card Issuer must use either the product name
“Platinum” or an alternative name that complies with all of the following:

● Reflects the status of a premium debit product

● Is a unique name to identify the product type
● Is easily recognizable by a Merchant
● Is clearly displayed on the front of the Card
● Is not used for any other Visa product type
● Is only shared with other payment network-branded products that target an equivalent customer
segment

ID# 0029222 Edition: Oct 2017 | Last Updated: Oct 2015

4.5.1.3 Visa Platinum Card Minimum Spending Limit – AP Region

In the AP Region, the Minimum Spending Limit for a Visa Platinum Card (except a Visa Platinum
Prepaid Card) is as follows:

Table 4-25: Visa Platinum Card Minimum Spending Limit for AP Countries
Country Spending Limit

Australia AUD 6,0001

Bangladesh BDT 140,000

1
This does not apply to Visa Platinum debit Cards. 

14 October 2017 Visa Confidential PSR-293

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Platinum

Country Spending Limit

Bhutan BTN 90,000

Brunei BND 4,000

Cambodia ● KHR 32,000,000 for Secured Cards

● KHR 16,000,000 for unsecured Cards

China CNY 15,0001

Fiji FJD 4,000

Guam USD 8,000

Hong Kong HKD 30,000

India INR 50,000

Indonesia IDR 20,000,000

Japan JPY 1,237,000

Korea KRW 7,500,000

Laos LAK 16,500,000

Macau MOP 30,000

Malaysia MYR 17,500

Maldives MVR 25,000

Mongolia MNT 10,000,000

Myanmar MMK 6,000,000

Nepal NPR 150,000

New Zealand NZD 8,000

Papua New Guinea PGK 5,400

Philippines PHP 250,000

Singapore SGD 8,3001

Sri Lanka LKR 225,000

Taiwan TWD 100,000

Thailand THB 150,000

Vietnam  VND 40,000,000

1
This does not apply to Visa Platinum debit Cards. 

PSR-294 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Core Rules and Visa Product and Service Rules

For countries that will launch Visa Platinum for the first time, the default Minimum Spending Limit is
USD 12,500 (or local currency equivalent).

ID# 0028256 Edition: Oct 2017 | Last Updated: Oct 2017

4.5.1.4 Visa Platinum Card Minimum Spending Limits – CEMEA Region

In the CEMEA Region, a Visa Platinum Issuer must support minimum spending limits for a Visa
Platinum account1 as follows:

Table 4-26: Visa Platinum Card Minimum Spending Limits – CEMEA Region
Country Spending Limit

Albania ALL 1,040,000

Bahrain BD 1,500

Bosnia and Herzegovina BAM 14,400

Croatia HRK 55,000

Egypt EGP 28,000

Georgia GEL 18,000

Jordan JOD 2,500

Kosovo EUR 7,400

Kuwait KD 1,000

Lebanon LBP 5,000,000

Macedonia MKD 450,000

Montenegro EUR 7,400

Oman OR 1,500

Pakistan PKR 403,000

Qatar QAR 13,000

Russia RUR 240,000

Saudi Arabia SAR 13,000

Serbia RSD 760,000 

South Africa USD 10,000

United Arab Emirates AED 13,000

14 October 2017 Visa Confidential PSR-295

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Platinum

For countries that will launch Visa Platinum for the first time, the default minimum spending limit is
USD 10,000 (or local currency equivalent).
1
Except Visa Platinum Prepaid Cards 

ID# 0028087 Edition: Oct 2017 | Last Updated: Apr 2015

4.5.2 Visa Platinum – Customer Service Requirements

4.5.2.1 Visa Platinum Card Customer Service Telephone Number – Europe Region

In the Europe Region, a Visa Platinum Card Issuer must provide to its Visa Platinum Cardholders a
customer service telephone number available 24 hours a day, 7 days a week.

ID# 0029622 Edition: Oct 2017 | Last Updated: Oct 2016

4.5.3 Visa Platinum – Issuer Requirements

4.5.3.1 Issuer Use of Visa Platinum Product Name – AP Region

In the AP Region, a Visa Platinum Issuer must ensure that the name "Visa Platinum" appears on both:

● All statements
● All communications, including online communications, to the Cardholder regarding the Visa
Platinum card, except in circumstances where this poses a security risk

ID# 0029045 Edition: Oct 2017 | Last Updated: Apr 2017

4.5.3.2 Visa Platinum Account Level Processing – AP Region (Australia)

In the AP Region (Australia), an Issuer that participates in Account Level Processing must ensure that
the total number of Cards migrated to Visa Platinum in a 12-month period from July to June each
calendar year does not exceed 2.5% of the total number of the Issuer’s Visa Platinum Cards.

The Issuer’s number of Visa Platinum Cards will be calculated from the Issuer’s previous June Quarterly
Operating Certificate.

If the Issuer exceeds the Account Level Processing cap, the Issuer must submit a remediation plan. If
this remediation plan is not successful, Visa may do one or both of the following:

● Suspend loading further Cards into the customer database specifically for the purpose of migrating
Cards using Account Level Processing

PSR-296 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Core Rules and Visa Product and Service Rules

● Downgrade the product ID on Cards that exceed the cap

ID# 0028089 Edition: Oct 2017 | Last Updated: Oct 2014

4.5.3.3 Visa Platinum Card Issuance Requirements – Canada Region

In the Canada Region, a Visa Platinum Card Issuer must comply with all requirements related to Visa
Gold Cards.

ID# 0004413 Edition: Oct 2017 | Last Updated: Oct 2014

4.5.3.4 Visa Platinum Card Payment Options – LAC Region

In the LAC Region, an Issuer must obtain approval from Visa before designating a Visa Platinum Card
with charge, credit, debit, or prepaid capability.

ID# 0004474 Edition: Oct 2017 | Last Updated: Oct 2014

4.5.3.5 Visa Platinum Card Issuance Requirements – Europe Region (France)

In the Europe Region (France), a Visa Platinum Card Issuer must:

● Display the Visa Platinum URL (visaplatinum.fr) in all communications to Cardholders

● Implement a website enabling Cardholders to access all documents relating to Visa Platinum

ID# 0030078 Edition: Oct 2017 | Last Updated: New

4.5.4 Visa Platinum – Features and Benefits

4.5.4.1 Visa Platinum Card Core Services – AP Region

In the AP Region, a Visa Platinum Issuer must provide all of the following core services to its Visa
Platinum Cardholders:1

● Cardholder Inquiry Service

● One or more insurance options that the Issuer may choose to apply, with a unit cost per premium
that matches or exceeds the current unit cost of providing travel accident insurance in the amount
of USD 500,0002 (or local currency equivalent), except where prohibited by applicable laws or
regulations. The Issuer must submit to Visa in writing an official quote from an insurance company
for both the travel accident insurance and the proposed new features at least 30 calendar days
before its implementation.3,4

14 October 2017 Visa Confidential PSR-297

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Platinum

● Emergency Card Replacement, including both:

– Card Verification Value encoding
– Minimum spending limit of USD 10,000 (or local currency equivalent)
● Emergency Cash Disbursement, with a minimum stand-in Emergency Cash Disbursement of USD
2,000 (or local currency equivalent)
● Emergency medical and legal referral
● Lost/Stolen Card Reporting Service 

In the AP Region (Japan), an Issuer must provide to its Visa Platinum Cardholders a rewards program
that accrues a minimum of 80 basis points and a minimum value of USD 300 in Cardholder benefits
per year. The Cardholder benefits may include the cost of providing travel accident insurance.
1
This does not apply to Visa Platinum Prepaid Cards. A Visa Platinum Prepaid Card Issuer must comply with Section 4.5.5.1,
“Visa Platinum Prepaid Card Core Product Benefits – AP and CEMEA Regions.”
2
In the AP Region (Thailand), USD 200,000 (or local currency equivalent)
3
Effective through 21 July 2017
 
 This does not apply to Issuers in the AP Region (Bangladesh, China, India, Malaysia, Sri Lanka). Issuers in the AP Region
 
 (China) must provide a travel-related benefit with a minimum value of USD 50 per card per annum.
 
 This does not apply to Visa Platinum debit Cards in the AP Region (Singapore).
 
 Effective 22 July 2017
 
 This does not apply to Issuers in the AP Region (Bangladesh, China, India, Malaysia, Singapore, Sri Lanka). Issuers in the AP
 
 Region (China) must provide a travel-related benefit with a minimum value of USD 50 per card per annum.
4
In the AP Region (Australia, Myanmar, New Zealand), an Issuer may instead offer an alternative Cardholder benefit, as
specified in Section 4.1.15.1, “Alternative Cardholder Benefits – AP Region (Australia, Myanmar, New Zealand).”

ID# 0028258 Edition: Oct 2017 | Last Updated: Oct 2017

4.5.4.2 Visa Platinum Card Required Services – AP Region

In the AP Region, a Visa Platinum Issuer must make concierge service1 available in key international
travel markets through a customer service attendant by telephone 24 hours a day, 7 days a week. An
Issuer that uses the Visa Concierge Service2 must be capable of transferring calls to the Visa Platinum
customer center.3

The minimum services required are travel information and assistance, including all of the following:2

● Emergency travel arrangement provisions

● Passport, visa, and customs information
● Translation and message assistance
● Restaurant, health club, entertainment events, shopping information and assistance, and gift
arrangement

PSR-298 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Core Rules and Visa Product and Service Rules

● ATM location guide

1
In the AP Region (Australia, Myanmar, New Zealand), an Issuer may instead offer an alternative Cardholder benefit, as
specified in Section 4.1.15.1, “Alternative Cardholder Benefits – AP Region (Australia, Myanmar, New Zealand).”
2
This does not apply to Visa Platinum Prepaid Cards. A Visa Platinum Prepaid Card Issuer must comply with Section 4.5.5.1,
“Visa Platinum Prepaid Card Core Product Benefits – AP and CEMEA Regions.”
3
This does not apply to Members in the AP Region (Bangladesh).

ID# 0028259 Edition: Oct 2017 | Last Updated: Oct 2017

4.5.4.3 Visa Platinum Card Core Services – CEMEA Region

In the CEMEA Region, a Visa Platinum Issuer1 must offer purchase protection and extended warranty.

Effective 14 October 2017

In the CEMEA Region (United Arab Emirates), in order to qualify for the highest Interchange tier, a
Visa Platinum Issuer must both:

● Meet an average minimum annual spend requirement of AED 33,000, per active Card, at the
portfolio level
● Offer to its Cardholders either:
– At least 2 airport lounge access visits annually, which must include domestic lounge
access
– A cash-back program that earns a minimum of 100 basis points per Transaction
1
Except a Visa Platinum Prepaid Card Issuer

ID# 0028090 Edition: Oct 2017 | Last Updated: Oct 2017

4.5.4.4 Visa Platinum Card Core Services – Europe Region

In the Europe Region, a Visa Platinum Card Issuer must do all of the following:

● Provide both of the following services, through contract with a service provider, to its Cardholders
travelling outside the country of Card issuance:
– Medical referral service. The service provider must do all of the following:
▪ Supply the Cardholder with details of the nearest hospital or doctor
▪ Appoint a qualified medical practitioner to establish the condition of the Cardholder
during treatment and relay that information to the Cardholder and the Cardholder's family
members
▪ Offer telephone translation services between the Cardholder and the medical attendant

14 October 2017 Visa Confidential PSR-299

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Platinum

▪ Offer to assist in arranging payment of emergency medical bills. The Cardholder is fully
liable for payment of emergency medical bills.
– Legal referral service. The service provider must do all of the following:
▪ Supply the Cardholder with details of local attorneys, embassies, or consulates
▪ Offer to communicate details throughout the emergency to the Cardholder's family or
associates
▪ Offer to assist in arranging payment of bail or emergency legal fees. The Cardholder is fully
liable for payment of bail or emergency legal fees.
● Ensure that the services are available 24 hours a day, 7 days a week
● Notify its Cardholders of the availability of the emergency travel assistance services and provide
them with the telephone number through which they may obtain these services.

ID# 0029616 Edition: Oct 2017 | Last Updated: Oct 2016

4.5.4.5 Visa Platinum Card Credit Limit – LAC Region

In the LAC Region, for Visa Platinum Cards with only a line of credit, a Visa Platinum Issuer must both:

● Ensure that the average credit limit for its Visa Platinum program is higher than the average credit
limit for its Visa Gold program
● Allow each Visa Platinum Card account to accumulate charges of at least 10% above the approved
credit limit during each billing statement cycle in which the Cardholder has satisfied previous
obligations to the Issuer

A Visa Platinum Issuer that fails to meet the credit limit criteria is subject to a non-compliance
assessment per Visa Platinum Card in the Issuer's portfolio.

ID# 0008342 Edition: Oct 2017 | Last Updated: Oct 2014

4.5.4.6 Visa Platinum Card Travel Rewards Program – LAC Region

In the LAC Region, a Visa Platinum credit Card Issuer must provide a rewards program that offers
Cardholders, through purchases with Visa Platinum Cards, the ability to accumulate points that can be
redeemed for, at a minimum, airline travel.

The rewards program may be sponsored by Visa (Visa Rewards), an Issuer, or through an Airline
Affinity/Co-Brand program.

Cardholders must not be assessed an additional fee for membership in the rewards program.

PSR-300 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Core Rules and Visa Product and Service Rules

Visa Platinum debit Cards are exempt from any obligation to offer any rewards programs.

ID# 0008813 Edition: Oct 2017 | Last Updated: Oct 2015

4.5.5 Visa Platinum Prepaid – Issuer Requirements

4.5.5.1 Visa Platinum Prepaid Card Core Product Benefits – AP and CEMEA Regions

In the AP Region and CEMEA Region, a Visa Platinum Prepaid Card Issuer must comply with the
following core product benefits requirements: 

Table 4-27: Visa Platinum Prepaid Card Core Product Benefits – AP Region and CEMEA Region
Benefit Benefit Requirement Option 11,4 Option 2

Minimum Provide to its Cardholders the minimum allowable Required Required

allowable load load amount specified in Section 4.5.5.2, “Visa
amount Platinum Prepaid Card Minimum Allowable Load
Amount – AP and CEMEA Regions”

Minimum Provide a rewards program that offers Cardholders Required Optional

rewards earn the ability to accumulate 75 basis points2 that can be
rate redeemed for goods and services. All rewards
program earning structures and redemption
schedules must be submitted to Visa 90 days
before the planned launch date or program revision
effective date, and are subject to prior written
approval from
Visa.

Multi-currency Support at least 5 currencies if the Card is a travel Required Optional

product

Reloadable Card Issue only reloadable Visa Platinum Prepaid Cards Required Required

Emergency Provide Emergency Card Replacement with CVV Required Required

Card encoding and an amount equal to the balance that
Replacement was on the original Card when it was reported lost or
stolen

Emergency Support Emergency Cash Disbursement with a Required Required

Cash minimum stand-in Emergency Cash Disbursement
Disbursement amount equivalent to the balance on the Card

Travel accident Provide travel accident insurance with minimum Optional Required5
insurance3 coverage of USD 500,000 (or local currency
equivalent). The Issuer must submit to Visa in writing
an official quote from an insurance company for
both the travel accident insurance and any proposed

14 October 2017 Visa Confidential PSR-301

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Platinum

Benefit Benefit Requirement Option 1

1,4 Option 2

new features at least 30 calendar days before its

implementation.

Concierge Make the following concierge services available in Optional Required5

services3 key international travel markets through a customer
service attendant by telephone 24 hours a day, 7
days a week:
● Emergency travel arrangement provisions
● Passport, visa, and customs information
● Specific country and major city information
● Translation and message assistance
● Transportation information
● Restaurant, health club, entertainment events,
shopping information and assistance, and gift
arrangement
● ATM location guide
● Weather forecast
● Business services
1
Not available in the AP Region (India)
2
25 basis points for Domestic Transactions in the AP Region (Australia)
3
This does not apply in the CEMEA Region.
4
In the CEMEA Region, only available for airline Affinity/Co-Brand Programs
5
In the AP Region (Australia), an Issuer may offer a different Cardholder benefit of equivalent value.

ID# 0029227 Edition: Oct 2017 | Last Updated: Oct 2017

4.5.5.2 Visa Platinum Prepaid Card Minimum Allowable Load Amount – AP and
CEMEA Regions

In the AP Region and CEMEA Region, an Issuer must allow its Cardholder to load the following
minimum allowable load amounts on a Visa Platinum Prepaid Card:

Table 4-28: Visa Platinum Prepaid Card Minimum Allowable Load Amounts – AP Region and CEMEA Region
Country Minimum Allowable Load Amount

Australia AUD 6,000

India INR 50,000

Bahrain BD 1,500

PSR-302 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Core Rules and Visa Product and Service Rules

Country Minimum Allowable Load Amount

Kuwait KD 1,000

Qatar QAR 13,000

Saudi Arabia SAR 13,000

United Arab Emirates AED 13,000

For countries that will launch Visa Platinum Prepaid for the first time, the default minimum allowable
load amount is either:

● In the AP Region, USD 12,500 (or local currency equivalent)

● In the CEMEA Region, USD 10,000 (or local currency equivalent)

ID# 0029228 Edition: Oct 2017 | Last Updated: Oct 2015

4.5.5.3 Visa Platinum Prepaid Card Program Issuance Requirements – Canada Region

In the Canada Region, a Visa Platinum Prepaid Card Issuer must do all of the following:

● Comply with the requirements for Visa Prepaid Cards and Section 4.11.1.1, “Visa Prepaid Card
Program Issuance Requirements”
● Ensure all Visa Platinum Prepaid Cards are:
– Issued as EMV Chip Cards with the Visa payWave Application
– Issued for domestic and international use
– Issued as Reloadable Cards and allow a minimum cumulative load of CAD 2,000
● Enable the Cardholder to do all of the following:
– Have access to online account management (account balance, Transaction history)
– Offer a mobile application that at a minimum allows the Cardholder to check balances and
transaction history
– Establish alerts via email, text message, or mobile application
● Provide an ongoing and relevant benefits or a rewards program

ID# 0029277 Edition: Oct 2017 | Last Updated: Apr 2016

14 October 2017 Visa Confidential PSR-303

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Rewards

4.6 Visa Rewards

4.6.1 Visa Rewards – Card Requirements

4.6.1.1 Visa Rewards Product Minimum Spend Requirement – AP Region (Australia)

In the AP Region (Australia), a Visa Rewards Product program must meet the average minimum annual
spend requirement of AUD 48,000 at the portfolio level. If the threshold is not met, the Issuer must
implement a spend stimulation program.

ID# 0029061 Edition: Oct 2017 | Last Updated: Oct 2016

4.6.2 Visa Rewards – Issuer Requirements

4.6.2.1 Visa Rewards Product Name – AP and CEMEA Regions

In the AP Region and CEMEA Region, the name “Visa Rewards” must not appear on any of the
following:

● Cards
● Statements
● Any communications to the Cardholder, including online communications, regarding the Visa
Rewards Product

In the CEMEA Region (Commonwealth of Independent States [CIS], Russia, South-East Europe [SEE]1), a
Visa Rewards Product Issuer may use any of the following consumer-facing Visa product names on the
Visa Rewards Card, in Card account statements, or in any Cardholder communications regarding the
Visa Rewards Card:

● Visa Classic
● Visa Gold
● Visa Platinum

In the AP Region (Australia), a Visa Rewards Card Issuer must use a Product Name that complies with
all of the following:

● Differentiates the Visa Rewards Card from the Issuer’s other card products
● Reflects the Card’s status of a super-premium product
● Is unique enough to identify the product type

PSR-304 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Core Rules and Visa Product and Service Rules

● Is easily recognizable by a Merchant

● Is not used for other Visa Products, except Visa Signature
● Is shared only with other payment network-branded products that target an equivalent customer
segment, following Visa approval
● Includes “Visa”
● Is used whenever the product is referenced
1
Albania, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Georgia, Kazakhstan, Kosovo, Kyrgyzstan, Macedonia,
Moldova, Montenegro, Serbia, Tajikistan, Turkmenistan, Ukraine, Uzbekistan

ID# 0028092 Edition: Oct 2017 | Last Updated: Oct 2015

4.6.2.2 Visa Rewards Card Program Liability for Non-Compliance – AP and CEMEA
Regions

In the AP Region and CEMEA Region, in the event that Visa estimates that the rewards or benefits
available under a Card product are below the mandatory level, Visa will notify the Issuer and the
Issuer must increase the rewards or benefits to an approved level within 90 days from the date of the
notification.

If an Issuer does not improve the rewards or benefits to an approved level within the 90-day
notification period, Visa reserves the right to downgrade the Visa Rewards Product to a non-premium
Interchange Reimbursement Fee (IRF) earning level.

An Issuer that uses the Visa Rewards Product without approval from Visa or does not comply with the
approved product specifications may be subject to non-compliance assessments and may be liable for
the IRF difference earned over the non-compliance period.

ID# 0028099 Edition: Oct 2017 | Last Updated: Oct 2014

4.6.2.3 Visa Rewards Card Program Issuer Requirements – CEMEA Region

In the CEMEA Region, a Visa Rewards Card Issuer must provide a rewards program to its Visa
Rewards Cardholders.

The Issuer defines the “currency” of its rewards program (for example: points, miles, cash-back) and the
Card benefits provided to the Cardholder (for example: insurance, Card protection, concierge services).

The Issuer is required to support rewards and benefit requirements, as follows:

14 October 2017 Visa Confidential PSR-305

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Rewards

Table 4-29: Visa Rewards Product Minimum Level of Cardholder Rewards and Benefits – CEMEA Region
Country Consumer Credit Card Consumer Debit Card

Kuwait, Qatar, Saudi Arabia, 50 basis points 50 basis points or Card-related

United Arab Emirates benefits to the value of USD 10
(or local currency equivalent) per
year

Angola, Botswana, Ghana, Kenya, 50 basis points 30 basis points or Card-related

Mauritius, Mozambique, Nigeria, benefits to the value of USD 20
South Africa, Zambia (or local currency equivalent) per
year

Russia Option 1: 100 basis points and Card-related benefits to the value of
RUB 175 per year
Option 2: 75 basis points and Card-related benefits to the value of RUB
350 per year
Option 3: 50 basis points and Card-related benefits to the value of RUB
700 per year
Option 4: 125 basis points

Albania, Armenia, Azerbaijan, Option 1: 100 basis points and Option 1: 75 basis points
Bosnia and Herzegovina, Card-related benefits to the
Georgia, Kazakhstan, Kosovo, value of USD 5 (or local currency
Kyrgyzstan, Macedonia, Moldova, equivalent) per year
Montenegro, Serbia, Tajikistan,
Turkmenistan, Ukraine, Uzbekistan Option 2: 75 basis points and Option 2: 50 basis points and
Card-related benefits to the value Card-related benefits to the value
Effective through 23 February of USD 10 (or local currency of USD 10 (or local currency
2018 equivalent) per year equivalent) per year
Belarus
Option 3: 50 basis points and  
Card-related benefits to the value
of USD 20 (or local currency
equivalent) per year

Effective 24 February 2018 Option 1: 150 basis points. Option 1: 100 basis points.
Belarus Applies only to contactless Cards Applies only to contactless Cards

Option 2: 100 basis points and Option 2: 75 basis points and

Card-related benefits to the value Card-related benefits to the value
of USD 10 (or local currency of USD 10 (or local currency
equivalent) per year. Applies only equivalent) per year
to contactless Cards

Option 3: 75 basis points and  

Card-related benefits to the value
of USD 15 (or local currency
equivalent) per year

PSR-306 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Core Rules and Visa Product and Service Rules

All benefits proposed for Card programs based on the Visa Rewards Product are considered qualified
and compliant with the Visa Rewards Product requirements only upon review and written approval
from Visa. 

ID# 0028100 Edition: Oct 2017 | Last Updated: Oct 2017

4.6.2.4 Visa Rewards Product Account Level Processing – AP Region (Australia)

In the AP Region (Australia), an Issuer that participates in Account Level Processing must ensure that
the total number of Cards migrated to the Visa Rewards Product in the 12-month period from July
to June each calendar year does not exceed 2.5% of the total number of the Issuer’s Visa Rewards
Products.

The Issuer’s number of Visa Rewards Products will be calculated from the Issuer’s previous June
Quarterly Operating Certificate.

If the Issuer exceeds the Account Level Processing cap, the Issuer must submit a remediation plan. If
the remediation plan is not successful, Visa may do one or both of the following:

● Suspend loading further Cards into the customer database specifically for the purpose of migrating
Cards using Account Level Processing
● Downgrade the product ID on Cards that exceed the cap

ID# 0029053 Edition: Oct 2017 | Last Updated: Oct 2014

4.6.3 Visa Rewards – Features and Benefits

4.6.3.1 Visa Rewards Card Issuer Requirements – AP and CEMEA Regions

In the AP Region and CEMEA Region, a Visa Rewards Card Issuer must do all of the following:

● Provide a rewards program for each of its Visa Rewards Cardholders

● Ensure that its products, systems, procedures, and services comply with the Visa Rewards
requirements and certification agreement and submit written certification to Visa of such
compliance
● Submit to Visa all rewards program earning structures and redemption schedules for prior written
approval from Visa at least 90 days before the program launch or revision effective date

For rewards program and rewards currency valuation, a participating Issuer must do all of the
following:

● Define the rewards currency intended to be offered to the Cardholder

14 October 2017 Visa Confidential PSR-307

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Rewards

● Accrue the rewards currency to the benefit of the Cardholder for every qualifying purchase
Transaction
● Ensure the approximate retail value of services and merchandise offered for rewards redemption is
comparable to the required redemption value

For rewards program valuation, an Issuer must ensure that the rewards currency enables the
Cardholder to redeem at a minimum level of value.

For qualifying purchases, a participating Issuer must do all of the following:

● Ensure that the rewards currency is accumulated for every qualifying dollar spent on the Card
● Include each purchase Transaction completed with a Visa Rewards Card as a qualifying purchase

An Issuer may exclude the following Transactions from qualifying for rewards currency:

● Balance transfers
● Convenience checks
● Finance charges
● Cash Disbursements
● Quasi-Cash Transactions
● Fees (if any) paid to the Issuer by the Cardholder
● Any Transaction not authorized by the Cardholder

If the account is no longer in good standing, an Issuer may elect to withhold rewards currency
accumulation and redemption or take away currency previously accumulated.

ID# 0028097 Edition: Oct 2017 | Last Updated: Oct 2015

4.6.3.2 Visa Rewards Product Benefits Requirements – AP Region (Australia)

In the AP Region (Australia), a Visa Rewards Product Issuer must provide its Visa Rewards Cardholders
all of the following benefits:

Table 4-30: Visa Rewards Product Benefits – AP Region (Australia)

Benefit Description 

Cardholder Insurance1 Provide one or more insurance options to Visa Rewards Product
Cardholders.
The total unit cost per premium must match or exceed the current unit of
cost providing USD 500,000 (or local currency equivalent) of travel accident
insurance except where prohibited by applicable laws or regulations.

PSR-308 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Core Rules and Visa Product and Service Rules

Benefit Description 

The Issuer must submit to Visa in writing an official quote from an

insurance company for both the travel accident insurance and the
proposed new features at least 30 calendar days before its implementation.

Concierge Services1 Offer concierge services and must make these services available through a
customer service attendant by telephone 24 hours a day, 7 days a week

Minimum Spending Limit Offer a Minimum Spending Limit of AUD 15,000

Rewards Program  Effective through 21 April 2017

Provide a rewards program for its Visa Rewards Product Cardholders and
provide a minimum rewards currency of 65 basis points for its Visa Rewards
Product credit Cards
Effective 22 April 2017
Provide a rewards program for its Visa Rewards Product Cardholders and
provide a minimum rewards currency of 55 basis points for its Visa Rewards
Product credit Cards

If it sets a cap on spend that earns rewards currency, not set such spend
cap at less than AUD 20,000 per month or AUD 240,000 per year.
Communicate both of the following to its Visa Rewards Cardholders:
● Visa benefits of the Visa Rewards Card at least twice per year
● New benefits or changes to existing benefits at least 2 months before
the effective date
1
An Issuer may instead offer an alternative Cardholder benefit, as specified in Section 4.1.15.1, “Alternative Cardholder
Benefits – AP Region (Australia, Myanmar, New Zealand).”

ID# 0029304 Edition: Oct 2017 | Last Updated: Oct 2017

4.6.4 Visa Traditional Rewards – Issuer Requirements

4.6.4.1 Visa Traditional Rewards Product Requirements – US Region

In the US Region, a Visa Traditional Rewards Card Issuer must comply with Visa Traditional product
requirements, including, but not limited to, core service requirements.

ID# 0003883 Edition: Oct 2017 | Last Updated: Oct 2014

14 October 2017 Visa Confidential PSR-309

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Rewards

4.6.4.2 Issuer Rewards Program Qualifying Criteria – US Region

In the US Region, an Issuer that modifies the qualifying criteria of the Visa Traditional Rewards
Program must notify Visa 45 days before the planned implementation date to ensure that the program
still qualifies for the Visa Traditional Rewards Interchange Reimbursement Fee.

ID# 0003880 Edition: Oct 2017 | Last Updated: Oct 2014

4.6.4.3 Issuer Rewards Program Registration – US Region

In the US Region, an Issuer must both:

● Register its Visa Traditional Rewards program with Visa

● Receive approval from Visa before launching its rewards program

ID# 0008806 Edition: Oct 2017 | Last Updated: Apr 2015

4.6.4.4 Visa Traditional Rewards Card Classification – US Region

In the US Region, an Issuer must identify Visa Traditional Rewards Card Account Numbers and
distinguish them from other Visa Traditional (non-rewards) Account Numbers by using one of the
following classification levels:

● BIN
● Registered Program Identification Number (RPIN)
● Account range at the 9-digit level assigned by Visa
● Account-level processing

Non-Visa Traditional Rewards BINs or account ranges must not be reclassified by the Issuer to
represent Visa Traditional Rewards Cards without prior permission from Visa.

ID# 0028260 Edition: Oct 2017 | Last Updated: Oct 2014

4.6.4.5 Visa Traditional Rewards Program Penalties for Non-Compliance – US Region

In the US Region, a Visa Traditional Rewards Card Issuer must meet the Visa Traditional Rewards
Card product requirements to qualify for and receive the Visa Traditional Rewards Interchange
Reimbursement Fee, or it may be subject to non-compliance assessments.

ID# 0003899 Edition: Oct 2017 | Last Updated: Oct 2014

PSR-310 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Core Rules and Visa Product and Service Rules

4.6.4.6 Visa Traditional Rewards Program Approval – US Region

In the US Region, a Visa Traditional Rewards Issuer must ensure all rewards program earning structures
and redemption schedules are submitted to Visa for approval 90 days before the actual launch date or
program revision effective date.

ID# 0028103 Edition: Oct 2017 | Last Updated: Oct 2014

4.6.5 Visa Traditional Rewards – Features and Benefits

4.6.5.1 Visa Traditional Rewards Program Participation – US Region

In the US Region, a Visa Traditional Rewards Card Issuer must do all of the following:

● Offer a rewards program to its Visa Traditional Cardholders

● Provide complete and accurate disclosure of all Visa Traditional Rewards Card terms and
conditions, including, but not limited to, rewards currency, rewards currency accrual, expiration
and maximum caps, point redemption, costs, fees (if any), an explanation of Qualifying Purchases,
and all other material terms and conditions upon Cardholder enrollment in the program, and as
required by applicable laws and regulations
● Notify its Cardholders of any material changes to the program terms and conditions before the
revision effective date
● Ensure the accuracy of any information that it or its Agent provides to its Cardholders
● Notify Cardholders, at least quarterly, of their Rewards Currency via a stand-alone communication
piece, printed or email communication of Rewards Currency, subject to Issuer compliance with
applicable laws and regulations
● Ensure that the Cardholder Rewards Currency notifications contain at least all of the following
information:
– Rewards Currency earned and/or redeemed during the time period covered by the notification
– Rewards Currency balance remaining as of the date specified in the notification
– Upcoming Rewards Currency expiration (if any) as of the date specified in the notification

ID# 0026236 Edition: Oct 2017 | Last Updated: Oct 2014

4.6.5.2 Visa Traditional Rewards Terms and Conditions – US Region

In the US Region, a Visa Traditional Rewards Card Issuer must comply with all of the following:

14 October 2017 Visa Confidential PSR-311

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Rewards

● Provide complete and accurate disclosure of all Visa Traditional Rewards Card terms and
conditions, including, but not limited to, Rewards Currency, Rewards Currency accrual, expiration
and maximum cap, point redemption, costs, fees (if any), an explanation of Qualifying Purchases,
and all other material terms and conditions upon Cardholder enrollment in the program, and as
required by applicable laws and regulations
● Communicate in writing the value of the Rewards Currency to its Cardholders, annually or as
required by applicable laws or regulations, including, at minimum, all of the following information:
– Amount earned
– Amount redeemed
– Balance remaining
● Notify the Cardholder of any material changes to the program terms and conditions before the
revision effective date
● Ensure the accuracy of any information that it or its Agent provides to its Cardholders

ID# 0003897 Edition: Oct 2017 | Last Updated: Oct 2014

4.6.5.3 Visa Traditional Rewards Program Earning Caps – US Region

In the US Region, for Visa Traditional Rewards programs, if a cap is established on qualifying spend
that earns rewards currency, the average earned rewards value proposition must meet the minimum
rewards value requirements at all spending levels.

ID# 0028104 Edition: Oct 2017 | Last Updated: Apr 2017

4.6.5.4 Visa Traditional Rewards Eligible Rewards Programs – US Region

In the US Region, an Issuer must qualify its Visa Traditional Rewards program as one of the following:

● Co-Brand rewards program

● General rewards
● Cash/cash-equivalent program

Requirements for Visa Traditional Rewards eligible rewards programs are as follows:

Table 4-31: Visa Traditional Rewards Eligible Rewards Programs – US Region

Rewards Type Rewards Program Description

Co-Brand Rewards To qualify for a Visa Traditional Rewards program, the program must offer a
Program first redemption at a level no higher than 25,000 points/miles/co-brand partner
currency (based on a program that earns 0.625 points for each dollar of spend)
towards a commonly redeemed reward and is subject to the review of Visa.

PSR-312 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Core Rules and Visa Product and Service Rules

Rewards Type Rewards Program Description

● Qualifying redemption options can be for any of the following:

– Gift card/certificate or co-brand currency
– Airline tickets
– Hotel stays
● The minimum value to be provided for qualifying redemptions is as follows:
– Visa Traditional Rewards: 62.5 basis points of Cardholder value
● Program Eligibility Requirements for gift cards and certificates:
– Gift certificates/cards/co-brand currency that are limited in any
manner to a specific merchant(s) are only eligible for rewards program
qualification under Visa co-brand portfolios. Issuers should contact Visa
to review eligibility of any program using any type of gift certificate/card
other than unrestricted, general purpose gift cards.
– Gift certificates/cards/co-brand currency can have no minimum purchase
restrictions or any charges for purchases made and must be available for
use in a co-brand partner's store front and online website.

General Rewards The minimum value to be provided for qualifying redemptions is as follows:
Program
● Visa Traditional Rewards: 62.5 basis points of Cardholder value
Redemption Requirements:
● A qualifying rewards redemption can include, but is not limited to, any or all
of the following:
– Airline ticket/travel
– Hotel stays
– Merchant gift cards:
▪ Must offer gift cards from at least 3 merchants from the list specified
in the Visa Traditional Rewards Product and Implementation Guide
▪ Must be offered with a starting redemption no higher than USD 25
▪ May offer partial redemption, but cannot be used to qualify for the
rewards requirement
● The value of the redemption must not include any administrative, fulfillment,
or maintenance fees related to the loyalty platform.
● The qualifying rewards redemption option must be the most prominently
marketed option in all marketing communications and channels as it relates
to rewards redemption.
● Merchandise may be offered as a redemption option, but cannot be used as
a qualifying redemption option due to wide fluctuation in its pricing from
MSRP.

14 October 2017 Visa Confidential PSR-313

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Rewards

Rewards Type Rewards Program Description

Cash/Cash-Equivalent A rewards program in which the Cardholder earns cash or a cash-equivalent

Program must offer any of the following redemption choices:
● Statement credit that applies to any purchase, fees, or charge
● Check made payable to the Cardholder
● Direct deposit to the Cardholder's bank or other asset account
● Unrestricted general purpose gift card
Redemption Requirements:
● The minimum value to be provided for qualifying redemptions is as follows:
– Visa Traditional Rewards: 50 basis points of Cardholder value
● Redemption options for cash rewards must be in increments that do not
exceed USD 25, unless the program distributes earnings annually in which
case the full amount of earnings must be remitted.
● Redemption options must be either on-demand by Cardholders or available
at least every 12 months.
Program Eligibility Requirements – Cash/Cash-Equivalent Rewards Programs:
● For an existing rewards program to qualify as a cash/cash-equivalent
program, it must demonstrate that at least 50% of the Cardholder
redemptions fulfilled over the past 12 months were cash/cash-equivalent
option(s).
● For new rewards programs to be eligible for qualification as cash rewards,
the Issuer must submit marketing materials to Visa showing the positioning
of cash/cash-equivalent redemption as the most prominent reward option.
Program Reporting Requirements:
Issuers will be required to provide information regarding the number and
percentage of cash redemptions annually or upon request by Visa. If the cash/
cash-equivalent program no longer achieves 50% of redemptions in cash, the
program will be required to make adjustments to meet the 50% redemption
requirement or requalify as another rewards program type.

ID# 0028105 Edition: Oct 2017 | Last Updated: Apr 2017

4.6.5.5 Visa Traditional Rewards Currency Valuation – US Region

In the US Region, a participating Visa Traditional Rewards Issuer must do all of the following:

● Define the Rewards Currency that it intends to offer to its Cardholders

● Accrue the Rewards Currency to the benefit of its Cardholders for every Qualifying Purchase
Transaction

PSR-314 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Core Rules and Visa Product and Service Rules

● Ensure that the approximate retail value of service and merchandise rewards offered to
Cardholders and the Rewards Currency required to redeem such options is comparable to the
value the Cardholder would receive by selecting cash-equivalent rewards

The Rewards Currency for a Visa Traditional Rewards program must have the specified minimum basis
points of value per one dollar of qualifying Transactions, regardless of whether the rewards currency
is provided to the Cardholder on a one-point-per-dollar of Qualifying Purchase Transactions or some
other earn rate, as follows:

Table 4-32: Rewards Program Minimum Cumulative Value Summary

Rewards Type Visa Traditional Rewards

General Rewards

Standard Earn 62.5 basis points per dollar on all Qualifying Purchases

Tiered Earn First tier must be no less than 25 basis points and increase thereafter
to provide a cumulative value of 62.5 basis points when the
Cardholder reaches USD 5,000 spend.

Accelerated Earn Baseline program must be no less than 25 basis points with increased
earn rates on specific spend categories to provide a cumulative value
of 62.5 basis point on all qualifying purchases.

Co-Brand Merchant-Specific Gift Certificate or Gift Card Program

Standard Earn 62.5 basis points value on all Qualifying Purchases

Tiered Earn First tier must be no less than 25 basis points and increase thereafter
to provide a cumulative value of 62.5 basis points when the
Cardholder reaches USD 5,000 spend.

Accelerated Earn Baseline program must be no less than 25 basis points with increased
earn rates on specific spend categories to provide a cumulative value
of 62.5 basis points on all qualifying purchases.

Cash/Cash-Equivalent Program

Standard Earn 50 basis points value on all Qualifying Purchases

Tiered Earn First tier must be no less than 25 basis points and increase thereafter
to provide a cumulative value of 50 basis points when the Cardholder
reaches USD 5,000 spend.

Accelerated Earn Baseline program must be no less than 25 basis points with increased
earn rates on specific spend categories to provide a cumulative value
of 50 basis points on all qualifying purchases.

ID# 0028106 Edition: Oct 2017 | Last Updated: Apr 2017

14 October 2017 Visa Confidential PSR-315

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Signature

4.6.5.6 Visa Traditional Rewards Redemption Options – US Region

In the US Region a Visa Traditional Rewards Card Issuer must ensure that the qualifying reward
redemption is all of the following:

● Clearly communicated and available to all Cardholders

● Available to Cardholders at all times. If the Issuer decides to remove the qualifying redemption, the
program will need to be re-evaluated.
● Quantifiable, based on Visa benchmarks or cash equivalency. Merchandise and experiential rewards
will not be accepted as a qualifying redemption.

The qualifying redemption option must align with the core value proposition of the rewards program.

ID# 0028107 Edition: Oct 2017 | Last Updated: Oct 2014

4.7 Visa Signature

4.7.1 Visa Signature and Visa Signature Preferred – Card Requirements

4.7.1.1 Visa Signature Card Requirements

A Visa Signature Card Issuer must include features and services equivalent to the Visa Infinite Card and
all of the following:

● No pre-set spending limit1

● Access to web services specific to Visa Signature Cardholders
● A Card design specific to a Visa Signature Card
1
This does not apply in the US Region for Visa Signature Cards not issued as Visa Charge Cards.

ID# 0008228 Edition: Oct 2017 | Last Updated: Apr 2015

4.7.1.2 Visa Signature Minimum Spending Limit – AP Region

In the AP Region, the annual Minimum Spending Limits for a Visa Signature account are as follows:

PSR-316 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Core Rules and Visa Product and Service Rules

Table 4-33: Visa Signature Card Minimum Spending Limit – AP Region

Country Required Visa Signature Spending Limits in Local
Currency

Australia AUD 15,000

Bangladesh BDT 420,000

Bhutan BTN 270,000

China (single-brand/single-currency products) CNY 30,0001

Hong Kong HKD 60,000

India INR 270,000

Indonesia IDR 80,000,000

Korea KRW 15,500,000

Maldives MVR 75,000

Malaysia MYR 28,000

Nepal NPR 450,000

New Zealand NZD 15,000

Philippines PHP 434,300

Sri Lanka LKR 675,000

Singapore SGD 10,0001

Taiwan TWD 157,500

Thailand THB 437,500

Vietnam VND 147,000,000

All other countries USD 12,500 (or local currency equivalent)

1
This does not apply to Visa Signature debit Cards.

If an Issuer participates in the Emergency Card Replacement service, it must support a spending limit
of USD 10,000 (or local currency equivalent), in Stand-In Processing.

ID# 0028108 Edition: Oct 2017 | Last Updated: Oct 2017

4.7.1.3 Visa Signature Card Point-of-Sale Spend Qualification Threshold – AP Region

In the AP Region, a Visa Signature Cardholder’s annual spend must meet or exceed the following:

14 October 2017 Visa Confidential PSR-317

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Signature

Table 4-34: Visa Signature Card Point-of-Sale Spend Qualification Threshold – AP Region
Country Spend Qualification Threshold1

Australia AUD 48,0002

Bangladesh USD 2,000

Bhutan USD 2,000

China (single-brand/single-currency products) USD 1,000

Hong Kong USD 10,000. If more than 15% of an Issuer’s portfolio

does not meet the spend threshold, the Issuer will be
required to implement spend stimulation programs.

India USD 2,000

Indonesia USD 7,000

Korea KRW 12,400,000

Malaysia USD 7,000

Nepal USD 2,000

Philippines USD 7,000

Sri Lanka USD 2,000

Singapore SGD 10,000 for credit cards

SGD 5,000 for debit cards

Taiwan USD 10,000

Thailand USD 10,000. If more than 15% of an Issuer’s portfolio

does not meet the spend threshold, the Issuer will be
required to implement spend stimulation programs.

Vietnam USD 7,000. For Cardholders not meeting the spend

threshold, the Issuer will be required to implement
spend stimulation programs.
1
Or local currency equivalent
2
In Australia, this is the average minimum annual spend requirement at the portfolio level. If the threshold is not met,
the Issuer must implement a spend stimulation program.

ID# 0028109 Edition: Oct 2017 | Last Updated: Oct 2017

PSR-318 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Core Rules and Visa Product and Service Rules

4.7.1.4 Visa Signature Card Point-of-Sale Spend Requirement – AP and CEMEA

Regions

In the AP Region and CEMEA Region, a Visa Signature Card must meet the country-specific
spend threshold established by Visa, failing which Visa may automatically modify the Interchange
Reimbursement Fee designation for the Card account using the spend qualification assessment. The
IRF designation will be determined based on whether the Card account meets or does not meet the
Visa Signature Card spend threshold, as specified in either, as applicable:

● Section 4.7.1.3, “Visa Signature Card Point-of-Sale Spend Qualification Threshold – AP Region”
● Section 4.7.1.6, “Visa Signature Card Point-of-Sale Spend Qualification Threshold – CEMEA Region”

Spend qualification assessment methodology may be defined by Visa within the specific country.

ID# 0027304 Edition: Oct 2017 | Last Updated: Oct 2014

4.7.1.5 Visa Signature Card Minimum Spending Limits – CEMEA Region

In the CEMEA Region, the annual minimum spending limits for a Visa Signature account are as follows:

Table 4-35: Visa Signature Card Minimum Spending Limit – CEMEA Region
Country Consumer Credit Card Consumer Debit Card

Effective 22 July 2017 EGP 90,000 N/A

Egypt

Middle East/North Africa USD 10,0002 N/A

Countries1
Effective 22 July 2017
Sub Saharan Africa Countries3

Russia N/A N/A

1
Afghanistan, Algeria, Bahrain, Iran, Iraq, Jordan, Kuwait, Lebanon, Libya, Morocco, Niger, Oman, Pakistan, Qatar, Saudi
Arabia, Syria, Tunisia, United Arab Emirates, Yemen
2
Or local currency equivalent
3
Angola, Botswana, Comoros, Eritrea, Ethiopia, Gambia, Ghana, Kenya, Lesotho, Liberia, Malawi, Mauritius, Mozambique,
Namibia, Nigeria, Rwanda, Sierra Leone, Somalia, South Africa, Seychelles, Sudan, Swaziland, Tanzania, Uganda, Zambia,
Zimbabwe

For new countries launching Visa Signature, the default minimum spending limit is USD 12,500 (or
local currency equivalent).

If an Issuer participates in Emergency Card Replacement, it must support a USD 10,000 (or local
currency equivalent), spending limit in Stand-In Processing.

ID# 0028111 Edition: Oct 2017 | Last Updated: Oct 2017

14 October 2017 Visa Confidential PSR-319

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Signature

4.7.1.6 Visa Signature Card Point-of-Sale Spend Qualification Threshold – CEMEA

Region

In the CEMEA Region, a Visa Signature Cardholder’s annual spend must meet or exceed the following:

Table 4-36: Visa Signature Card Point-of-Sale Spend Qualification Threshold – CEMEA Region
Country Consumer Credit Card1 Consumer Debit Card1

Middle East/North Africa USD 20,000 USD 7,000

Countries2
Effective 22 July 2017
Sub Saharan Africa Countries3

Russia USD 75,000 USD 75,000

1
Or local currency equivalent
2
Afghanistan, Algeria, Bahrain, Egypt, Iran, Iraq, Jordan, Kuwait, Lebanon, Libya, Morocco, Niger, Oman, Pakistan, Qatar,
Saudi Arabia, Syria, Tunisia, United Arab Emirates, Yemen
3
Angola, Botswana, Comoros, Eritrea, Ethiopia, Gambia, Ghana, Kenya, Lesotho, Liberia, Malawi, Mauritius, Mozambique,
Namibia, Nigeria, Rwanda, Sierra Leone, Somalia, South Africa, Seychelles, Sudan, Swaziland, Tanzania, Uganda, Zambia,
Zimbabwe

ID# 0028112 Edition: Oct 2017 | Last Updated: Oct 2017

4.7.1.7 Visa Signature Card Point-of-Sale Spend Assessment – CEMEA Region

In the CEMEA Region, if an Issuer offers Account Level Processing, Visa may automatically modify the
Visa Signature Card Interchange Reimbursement Fee (IRF) designation for a Card account, if that Card
account does not meet the minimum Visa Signature Card point-of-sale spend requirement.

In countries that do not offer Account Level Processing:

● If more than 5% of an Issuer’s Visa Signature Card accounts do not meet the minimum Visa
Signature card point-of-sale spend requirement, Visa may modify the Visa Signature Card IRF
designation for the applicable account range.
● Card accounts that do not meet the required Visa Signature Card product point-of-sale spend
requirement may be offered a different Visa Card product.

ID# 0028113 Edition: Oct 2017 | Last Updated: Oct 2014

4.7.1.8 Visa Signature and Visa Signature Preferred Card Spend Requirement – US
Region

In the US Region, a Visa Signature or Visa Signature Preferred Card Issuer must ensure eligible point-
of-sale purchases of USD 50,000 within the past 12 months using the following criteria:

PSR-320 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Core Rules and Visa Product and Service Rules

● New accounts (opened within 180 days) in a Visa Signature Preferred-qualified rewards program
will be designated as Visa Signature Preferred for the first 6 months.
● The account has a spend history of 12 months or more and the point-of-sale spend meets the USD
50,000 threshold in the most recent 12 consecutive months as of the time of spend qualification.
● If the account has a spend history between 6 and 12 months, the account’s spend will be
projected, using a Visa-determined projection methodology, based on a weighted average for
the number of days that the account has been opened. If the projected 12-month spend is USD
50,000, the account will be designated Visa Signature Preferred until the next bi-annual spend
assessment.

For an eligible spend Transaction, defined as a point-of-sale purchase Transaction, net of merchandise
returns, processed with a single Visa Card number, both of the following are excluded in the
assessment of eligible spend:

● Point-of-sale Transactions conducted with virtual Card numbers will not be included as eligible
spend.
● Manual Cash Disbursements and ATM Cash Disbursements will not be included as eligible spend
for purposes of meeting the Visa Signature Preferred product requirements.

The annual spend criteria applies to an individual Visa Consumer Credit Card number, whether the
account is a single or joint account.

The Cardholder’s annual eligible spend must be in a qualified Visa Signature Preferred Card account,
or, in the case of a planned account conversion, in another type of Visa Consumer Credit Card account.

If an Issuer uses account aggregation to link Consumer Credit accounts for Visa Signature Preferred
spend qualification, it must do all of the following:

● Aggregate only accounts that have the same primary user.

● Aggregate only Consumer Credit products that reside in Consumer Credit program BINs.
● Ensure account linking is supported using the Cardholder Maintenance File

ID# 0028117 Edition: Oct 2017 | Last Updated: Apr 2017

4.7.1.9 Visa Signature Debit Card Issuance Requirements – AP Region (China,

Singapore)

In the AP Region (Singapore), an Issuer may provide a Visa Signature debit Card only to a Cardholder
who has minimum assets under management of SGD 200,000 with the Issuer.

In the AP Region (China), an Issuer may provide a Visa Signature debit Card only to a Cardholder who
has minimum assets under management of CNY 1 million with the Issuer.

ID# 0029992 Edition: Oct 2017 | Last Updated: Oct 2017

14 October 2017 Visa Confidential PSR-321

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Signature

4.7.2 Visa Signature and Visa Signature Preferred – Customer Service Requirements

4.7.2.1 Visa Signature and Visa Signature Preferred Card Customer Service
Requirements – US Region

In the US Region, a Visa Signature and Visa Signature Preferred Issuer must do all of the following:

● Provide to its Cardholders a customer service toll-free telephone number available 24 hours a day,
7 days a week
● Ensure that the number is:
– Serviced either by a customer service agent or a voice response unit
– Communicated annually to Cardholders
– Printed on the back of the Card
– Printed on the Cardholder billing statement (domestic toll-free number only)

Issuers must also ensure access to account information 24 hours a day, 7 days a week through any or
all of the following:

● Customer service agent

● A voice response unit
● Online access

ID# 0003906 Edition: Oct 2017 | Last Updated: Oct 2014

4.7.2.2 Visa Signature and Visa Signature Preferred Card Website – US Region

In the US Region, a Visa Signature and Visa Signature Preferred Issuer must provide its Cardholders
access to a website that offers special information and services specific to its Visa Signature and Visa
Signature Preferred Cardholders.

ID# 0003923 Edition: Oct 2017 | Last Updated: Oct 2014

4.7.3 Visa Signature and Visa Signature Preferred – Issuer Requirements

4.7.3.1 Visa Signature Account Level Processing in Australia – AP Region

In the AP Region, an Australia Issuer that participates in Account Level Processing must ensure that
the total number of Cards migrated to Visa Signature in the 12-month period from July to June each
calendar year does not exceed 2.5% of the total number of the Issuer’s Visa Signature Cards.

PSR-322 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Core Rules and Visa Product and Service Rules

The Issuer’s number of Visa Signature Cards will be calculated from the Issuer’s previous June
Quarterly Operating Certificate.

If the Issuer exceeds the Account Level Processing cap, the Issuer must submit a remediation plan. If
the remediation plan is not successful, Visa may do one or both of the following:

● Suspend loading further Cards into the customer database, specifically for the purpose of
migrating Cards using Account Level Processing
● Downgrade the product ID on Cards that exceed the cap

ID# 0028119 Edition: Oct 2017 | Last Updated: Oct 2014

4.7.3.2 Issuer Use of Visa Signature Product Name – AP and CEMEA Regions

In the AP Region and CEMEA Region, a Visa Signature Issuer must use the product name "Visa
Signature" on both:

● All statements
● All communications, including online communications, to the Cardholder regarding the Visa
Signature Card, except in circumstances where this poses a security risk

An Issuer must do all of the following:

● Only use the Visa Signature product name in reference to a Card product with Visa Signature
capabilities
● Capitalize the first letter of each word of the product name if used
● Use “Visa” with the word “Signature” and not use the words “Signature” or “Signature Card” as a
standalone term without prior written approval from Visa

ID# 0029046 Edition: Oct 2017 | Last Updated: Apr 2017

4.7.3.3 Visa Signature Card Permitted Account Types – CEMEA and Europe Regions

In the CEMEA Region, a Visa Signature Card Issuer must issue Visa Signature Cards with charge, credit,
or debit capability.

In the Europe Region, a Visa Signature Card Issuer must not issue Visa Signature Cards with prepaid
capability.

ID# 0028110 Edition: Oct 2017 | Last Updated: Oct 2016

14 October 2017 Visa Confidential PSR-323

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Signature

4.7.3.4 Visa Signature Card Permitted Account Types, Spending Limits, and Credit
Limits – LAC Region

In the LAC Region, an Issuer must obtain approval from Visa before designating a Visa Signature Card
with charge, credit, debit, or prepaid capability.

For Visa Signature Cards with a line of credit only, a Visa Signature Issuer must ensure that the average
credit limit for its Visa Signature program is higher than the average credit limit for its Visa Platinum
program.

The Issuer must allow each Visa Signature Card account to accumulate charges of at least 10% above
the approved credit limit during each billing statement cycle in which the Cardholder has satisfied
previous obligations to the Issuer.

A Visa Signature Issuer that fails to meet the credit limit criteria is subject to a non-compliance
assessment per Visa Signature Card in the Issuer's portfolio.

ID# 0008305 Edition: Oct 2017 | Last Updated: Oct 2014

4.7.3.5 Visa Signature Card Credit Limit Non-Compliance Assessment – LAC Region

In the LAC Region, a Visa Signature Card Issuer that fails to meet the specified credit limit criteria is
subject to a non-compliance assessment per Visa Signature Card in the Issuer's portfolio.

ID# 0007945 Edition: Oct 2017 | Last Updated: Oct 2014

4.7.3.6 Visa Signature and Visa Signature Preferred Card Issuer Requirements – US
Region

In the US Region, a Visa Signature Preferred Issuer must both:

● Certify its compliance with all of the Visa Signature and Visa Signature Preferred requirements 90
calendar days before program launch
● Ensure that its Visa Signature and Visa Signature Preferred programs are registered and approved
by Visa prior to launch

ID# 0008319 Edition: Oct 2017 | Last Updated: Oct 2014

4.7.3.7 Visa Signature and Visa Signature Preferred Card Name Requirements – US
Region

In the US Region, all Visa Signature and Visa Signature Preferred Card Issuers must use the name Visa
Signature for their Visa Signature Card program. The name Visa Signature must appear on all:

PSR-324 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Core Rules and Visa Product and Service Rules

● Cards
● Statements
● Cardholder communications except where this poses a risk

Visa Signature Preferred Issuers have the following options for the Card program name:

● Visa Signature
● A differentiated Visa Signature Card program name, such as Visa Signature “Choice”
● Visa Signature Preferred

ID# 0028121 Edition: Oct 2017 | Last Updated: Oct 2014

4.7.3.8 Visa Signature and Visa Signature Preferred Issuer Processing Options – US
Region

In the US Region, a Visa Signature Card Issuer must identify Visa Signature Account Numbers and
distinguish them from other Visa Consumer Credit Account Numbers by using either of the following
classification levels:

● BIN unique to Visa Signature

● Account Level Processing

A Visa Signature Preferred Issuer must identify Visa Signature Preferred Account Numbers and
distinguish them from other Visa Consumer Credit Account Numbers by using Account Level
Processing.

In order to request the required classification, an Issuer must submit both of the following to Visa:

● BIN License Agreement

● A completed rewards registration packet for approval by Visa

ID# 0028122 Edition: Oct 2017 | Last Updated: Apr 2016

4.7.3.9 Visa Signature and Visa Signature Preferred Issuer Stand-In Processing
Requirements – US Region

In the US Region, a Visa Signature and Visa Signature Preferred Card Issuer must either:

● Establish appropriate Stand-in Processing (STIP) parameters

● List the Visa Signature Card account number on the Exception File with a V.I.P. response code and
use the PIN Verification Service

14 October 2017 Visa Confidential PSR-325

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Signature

STIP parameters must be consistent with the Visa Signature Card’s no pre-set spending limit and must
be set at the BIN level by the Issuer.

For Visa Signature Cards and Visa Signature Preferred Cards, if an Issuer is unavailable and has not
established stand-in limits, the V.I.P. System will use STIP and the PIN Verification Service to authorize
up to USD 200 per day, per account.

ID# 0028124 Edition: Oct 2017 | Last Updated: Oct 2015

4.7.3.10 Visa Signature and Visa Signature Preferred Existing Account Conversion –
US Region

In the US Region, if a Visa Signature Issuer converts an existing Consumer Credit account to Visa
Signature Preferred it must both:

● Register and qualify its Visa Signature Preferred rewards program with Visa.
● Provide notification to Visa at least 90 days before the account re-designation, and include the
following:
– Number of Card accounts and Card numbers to be designated as Visa Signature Preferred
– Dollar volume of eligible purchase Transactions, less merchandise returns, for the past twelve
months for each account to be designated as Visa Signature Preferred

ID# 0028125 Edition: Oct 2017 | Last Updated: Oct 2014

4.7.3.11 Visa Signature and Visa Signature Preferred Cardholder Notification – US

Region

In the US Region, a Visa Signature or Visa Signature Preferred Issuer must provide notification to the
Cardholder both:

● Before ongoing Transactions can be declined

● When an account needs to be suspended or closed for any reason

ID# 0003218 Edition: Oct 2017 | Last Updated: Oct 2014

4.7.3.12 Visa Signature Card Enhanced Billing Support – US Region

In the US Region, a Visa Signature Issuer must provide enhanced billing support resolution services to
both Visa Signature and Visa Signature Preferred Cardholders, accessible through a toll-free customer
service number, to assist Cardholders in resolving any disputes with Merchants in the United States.

ID# 0003907 Edition: Oct 2017 | Last Updated: Oct 2014

PSR-326 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Core Rules and Visa Product and Service Rules

4.7.3.13 Visa Signature and Visa Signature Preferred Conversion from Other
Consumer Credit Card – US Region

In the US Region, when a Card account is converted to Visa Signature or Visa Signature Preferred from
another Consumer Credit Card product, the Visa Signature or Visa Signature Preferred Card must be
sent to the Cardholder within 90 days of the date of the account conversion.

ID# 0028118 Edition: Oct 2017 | Last Updated: Oct 2014

4.7.4 Visa Signature and Visa Signature Preferred – Features and Benefits

4.7.4.1 Visa Signature Card Core Services – AP Region

In the AP Region, a Visa Signature Issuer must provide the following core services:

● A rewards program with a pre-set minimum perceived customer value (expressed in basis points
per dollar of qualifying spend). The Issuer must do all of the following:
– Define the rewards currency that it intends to offer its Cardholders
– Accrue the rewards currency to the benefit of its Cardholders for every Qualifying Purchase
– Ensure that the approximate retail value of services and merchandise offered for rewards
redemption is comparable to the required consumer value
– Provide a pre-set minimum perceived customer value (expressed in basis points per dollar
of qualifying spend). Visa will set such pre-set values in consultation with Members for each
individual market that launches the Visa Signature Card product
– Ensure the rewards currency can be accumulated for every qualifying dollar spent on the Card
– Include each purchase Transaction completed with a Visa Signature Card as a qualifying
purchase
– Ensure that any cap on spend that earns rewards currency is not less than USD 5,000 per
month or USD 60,000 annually (or local currency equivalent)
– Notify Cardholders at least quarterly of their rewards currency including the following:
▪ Rewards currency earned
▪ Rewards currency redeemed
▪ Rewards currency balance remaining
▪ Upcoming reward currency expiration, if any
– Enable Cardholders to redeem an equivalent to basis points per dollar of qualifying spend, as
follows:

14 October 2017 Visa Confidential PSR-327

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Signature

Table 4-37: Minimum Rewards Points Earn Rate – AP Region

Country Minimum Rewards Points Earn Rate

Australia Effective through 21 April 2017

Minimum of 65 basis points
Effective 22 April 2017
Minimum of 55 basis points

Bangladesh Minimum of 100 basis points

Bhutan Minimum of 100 basis points

China (single-brand/single-currency products) Minimum of 50 basis points

Hong Kong Minimum of 125 basis points

Macau Minimum of 125 basis points

India Minimum of 100 basis points

Indonesia Minimum of 100 basis points

Korea Minimum of 60 basis points

Malaysia Minimum of 70 basis points

Nepal Minimum of 100 basis points

New Zealand Minimum of 140 basis points

Philippines Minimum of 100 basis points

Sri Lanka Minimum of 100 basis points

Singapore For credit cards:

● Minimum of 140 basis points for International
Transactions
● Minimum of 80 basis points for Domestic
Transactions
For debit cards, minimum of 60 basis points

Taiwan Minimum of 70 basis points

Thailand Minimum of 125 basis points

PSR-328 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Core Rules and Visa Product and Service Rules

Country Minimum Rewards Points Earn Rate

Vietnam Effective through 21 July 2017

Minimum of 125 basis points
Effective 22 July 2017
For credit cards, minimum of 100 basis points
For debit cards, minimum of 50 basis points

● Provide one or more insurance options with a unit cost per premium that matches or exceeds the
current unit of cost providing USD 500,000 (or local currency equivalent), travel accident insurance,
except where prohibited by applicable laws or regulations.1,2,3 The Issuer must submit to Visa in
writing an official quote from an insurance company for both the travel accident insurance and the
proposed new features at least 30 calendar days before its implementation
● Provide complimentary access to airport lounges in all key cities or a benefit of equivalent value,
such as:3,4,5
– Airport speed pass
– Dining membership card
– Private club membership card
– Complimentary limousine transfer
– Generic rewards

In the AP Region (China), an Issuer must base its rewards requirements on the standard cash back
rebate, cash-equivalent rewards, or other rewards currency. The rewards must be offered to the
cardholder for the entire calendar year and must exclude the following:

● Bonus points or other premiums awarded by the Issuer as a one-time sign-on or acquisition bonus
● Bonus points awarded for short-term promotions
● Instant discounts or benefits at POS
● Banking or account-related benefits
● Fee waivers including but not limited to: foreign exchange fee waiver, annual fee waiver and ATM
use waiver
● Other benefits not directly associated with qualifying spend including, but not limited to: free
checked baggage, travel insurance, lost luggage insurance and extended warranty coverage.

In the AP Region (China), if an Issuer wishes to provide accelerated points earning as an integral part
of the card rewards program, it must provide the accelerated points earning for the entire calendar
year.

In the AP Region (Hong Kong, Macau), Members must provide a benefit with a minimum value of USD
35 per card, per annum.

14 October 2017 Visa Confidential PSR-329

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Signature

1
This does not apply to Members in the AP Region (China) for single brand/single currency products.
2
This does not apply to Members in the AP Region (Hong Kong, Macau).
3
In the AP Region (Australia, New Zealand), an Issuer may instead offer an alternative Cardholder benefit, as specified in
Section 4.1.15.1, “Alternative Cardholder Benefits – AP Region (Australia, Myanmar, New Zealand).”
4
This does not apply to Members in the AP Region (China) for single brand/single currency products or to Members in the
AP Region (Taiwan).
5
This does not apply to Members in the AP Region (Singapore).

ID# 0028264 Edition: Oct 2017 | Last Updated: Oct 2017

4.7.4.2 Visa Signature Privileges Program – AP Region

In the AP Region, a Visa Signature Card Issuer must communicate all of the following Visa Signature
Privileges Program information to its Visa Signature Cardholders:

● Visa Signature Privileges benefits at least once a year

● New benefits or changes to existing benefits at least 2 months before the effective date
● Visa Signature Merchant Privileges (quarterly Merchant offers exclusive to Visa Signature
Cardholders)

ID# 0028262 Edition: Oct 2017 | Last Updated: Oct 2014

4.7.4.3 Visa Signature Card Core Services – CEMEA Region

In the CEMEA Region, a Visa Signature Issuer must provide a rewards program to Visa Signature
Cardholders. The Issuer must do all of the following:

● Define the rewards currency that it intends to offer its Cardholders

● Accrue the rewards currency to the benefit of its Cardholders for every qualifying purchase
Transaction
● Ensure that the approximate retail value of services and merchandise offered for rewards
redemption is comparable to the required consumer value
● Ensure that the rewards currency enables Cardholders to redeem an equivalent to basis points per
dollar of qualifying spend, as follows:

Table 4-38: Visa Signature Card Rewards Currency Qualifying Spend – CEMEA Region
Country   Consumer Credit Card Consumer Debit Card

Middle East/North N/A 100 basis points N/A

Africa Countries1

Russia "Flexible" One of the following:

PSR-330 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Core Rules and Visa Product and Service Rules

Country   Consumer Credit Card Consumer Debit Card

● 100 basis points and additional cardholder benefits for the

value of RUB 175 per card per year
● 0 basis points and additional cardholder benefits for the
value of RUB 1,200 per card per year
● 150 basis points

"Fixed" Enhanced Visa Signature benefits

Effective 22 July 2017 "Flex" 100 basis points Either:

Sub Saharan Africa
● 100 basis points
Countries2
● Cardholder benefits to the
value of USD 50 per Card
per year

"Standard" Enhanced Visa Signature benefits

1
Afghanistan, Algeria, Bahrain, Egypt, Iran, Iraq, Jordan, Kuwait, Lebanon, Libya, Morocco, Niger, Oman, Pakistan, Qatar,
Saudi Arabia, Syria, Tunisia, United Arab Emirates, Yemen
2
Angola, Botswana, Comoros, Eritrea, Ethiopia, Gambia, Ghana, Kenya, Lesotho, Liberia, Malawi, Mauritius, Mozambique,
Namibia, Nigeria, Rwanda, Sierra Leone, Somalia, South Africa, Seychelles, Sudan, Swaziland, Tanzania, Uganda, Zambia,
Zimbabwe

In addition, an Issuer must ensure that all of the following occur:

● Rewards currency is accumulated for every qualifying dollar spent on the Card.
● Each purchase Transaction completed with a Visa Signature card is included as a qualifying
purchase
● Any cap on spend that earns Rewards Currency must not be less than spend of USD 5,000 per
month or USD 60,000 annually (or local currency equivalent)
● Cardholders are notified at least quarterly of their rewards currency via stand-alone
communications or Cardholder billing statements. The notification must include all of the
following:
– Rewards currency earned
– Rewards currency redeemed
– Rewards currency balance remaining

In the CEMEA Region (Russia), an Issuer must provide all of the following qualifying benefits:

● Travel privileges
– Airport lounge access
– Fast-track service in airports

14 October 2017 Visa Confidential PSR-331

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Signature

– Transfer services
– Other airport privileges (for example: complimentary airport car parking)
● Security privileges
– Retail insurance programs
– Travel – health, accident, travel inconvenience insurance programs
– Anti-fraud insurance programs
– Car-rental insurance programs
– Accompanied banking/special incident security service
– Banking security privileges: complimentary usage of banking safe-boxes
– Other security and insurance programs
● Service
– Extended concierge programs
– Local and international road-side assistance
– Translation assistance
– Complimentary VIP membership in retail/travel/golf and other partners
– Other service features

In the CEMEA Region (Sub-Saharan Africa countries), an Issuer must provide airport lounge access as a
travel benefit.

ID# 0028126 Edition: Oct 2017 | Last Updated: Oct 2017

4.7.4.4 Visa Signature Concierge Service – AP and CEMEA Regions

In the AP Region and CEMEA Region, a Visa Signature Card Issuer must offer concierge services
24 hours a day, 7 days a week. An Issuer that uses the Visa Concierge Service must be capable of
transferring calls to the Visa Signature customer center.

The Issuer must provide all of the following:

● Emergency travel arrangement provisions

● Passport, visa, and customs information
● Translation and message assistance
● Restaurant, health club, entertainment events, shopping information, and assistance with gift
arrangement

PSR-332 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Core Rules and Visa Product and Service Rules

● ATM location guide (not applicable to Issuers in the CEMEA Region [Russia])

ID# 0028127 Edition: Oct 2017 | Last Updated: Apr 2017

4.7.4.5 Visa Signature Core Product Requirements – CEMEA Region

In the CEMEA Region, a Visa Signature Card Issuer must comply with all of the following:

● Cardholder minimum spending limit qualification, as specified in Section 4.7.1.5, “Visa Signature
Card Minimum Spending Limits – CEMEA Region”
● Minimum annual retail sales volume, as specified in Section 4.7.1.6, “Visa Signature Card Point-of-
Sale Spend Qualification Threshold – CEMEA Region” 
● Rewards program, as specified in Section 4.7.4.3, “Visa Signature Card Core Services – CEMEA
Region”
● Full multi-trip travel insurance,1 including all of the following:
– Travel accident (USD 500,000)
– Emergency medical (USD 150,000)
– Emergency medical evacuation/repatriation (USD 100,000)
– Lost luggage (USD 1,000)
– Other travel inconvenience coverage2
● Medical and legal referral services for Cardholders who are traveling
● Purchase Protection1 of USD 3,500 per item/USD 6,000 per claim with a maximum of USD 20,000
per year, per Cardholder2
● Extended warranty1 coverage extending the original manufacturer warranty for an additional 12
months, up to 24 months from the purchase date2
1
Requires purchase made with Visa Signature Card
2
This does not apply to Issuers in the CEMEA Region (Russia).

ID# 0028267 Edition: Oct 2017 | Last Updated: Oct 2017

14 October 2017 Visa Confidential PSR-333

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Signature

4.7.4.6 Visa Signature Card Travel Rewards Program – LAC Region

In the LAC Region, a Visa Signature Card Issuer must provide a rewards program that offers
Cardholders, through purchases with Visa Signature, the ability to accumulate points that can be
redeemed for Airline travel. The rewards program may be sponsored by Visa (Visa Rewards), an Issuer,
or an Airline Affinity/Co-Brand program. Cardholders must not be assessed an additional fee for
membership in the rewards program.

ID# 0004500 Edition: Oct 2017 | Last Updated: Oct 2015

4.7.4.7 Visa Signature and Visa Signature Preferred Spending Limits and Payment
Options – US Region

In the US Region, a Visa Signature Issuer may allow a Visa Signature Cardholder the option to either:

● Pay in full each statement cycle. The minimum spending limit for a Visa Signature Card issued as a
Visa Charge Card must not be less than USD 2,000 per month.
● Revolve. This option does not apply to Visa Charge Cards.
– For Visa Signature Cards, if positioned as a revolving product, the Issuer must permit a
minimum revolving balance of at least USD 5,000 during each statement cycle.
– For Visa Signature Preferred Cards, if the Visa Signature Preferred Cardholder is allowed the
option to revolve, the Issuer must permit a minimum revolving balance of at least USD 5,000
during each statement cycle.

ID# 0008237 Edition: Oct 2017 | Last Updated: Oct 2014

4.7.4.8 Visa Signature and Visa Signature Preferred Rewards Program Participation –
US Region

In the US Region, a Visa Signature or Visa Signature Preferred Issuer must both:

● Offer a rewards program to its Visa Signature or Visa Signature Preferred Cardholders
● Notify Cardholders, at least quarterly, via billing statement or stand-alone statement, of reward
points earned during the relevant period

ID# 0003915 Edition: Oct 2017 | Last Updated: Oct 2014

4.7.4.9 Visa Signature and Visa Signature Preferred Rewards Program Qualifying
Purchases and Earning Caps – US Region

In the US Region, a Visa Signature or Visa Signature Preferred Issuer must ensure that both:

PSR-334 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Core Rules and Visa Product and Service Rules

● Each purchase Transaction completed with a Visa Signature Card or Visa Signature Preferred Card
is included as a Qualifying Purchase
● For a cap established on qualifying spend that earns rewards currency, the average earned rewards
value proposition must meet the minimum rewards value requirements at all spending levels

ID# 0028129 Edition: Oct 2017 | Last Updated: Apr 2017

4.7.4.10 Visa Signature and Visa Signature Preferred Rewards Program Qualification –
US Region

In the US Region, to qualify for a Visa Signature or Visa Signature Preferred rewards program, a hotel
co-brand program must demonstrate that the room redemption valuation proposed by the Issuer
delivers the required cumulative minimum basis points per dollar of Qualifying Purchases for Visa
Signature and Visa Signature Preferred.

ID# 0028130 Edition: Oct 2017 | Last Updated: Apr 2017

4.7.4.11 Visa Signature and Visa Signature Preferred Rewards Cash/Cash-Equivalent

Program – US Region

In the US Region, a Visa Signature or Visa Signature Preferred Card Issuer must ensure that a cash or
cash-equivalent program provides one or more of the following redemption choices:

● Statement credit that applies to any purchase, fees, or charge

● Check made payable to the Cardholder
● Direct deposit to the Cardholder’s bank or other asset account
● Dollar-denominated general-purpose gift card that can be used at any Merchant and has no
purchase restrictions or charges to make purchases with the card

Issuers must offer redemption options for cash rewards in increments that do not exceed USD 25.

ID# 0028268 Edition: Oct 2017 | Last Updated: Apr 2017

4.7.4.12 Visa Signature Rewards Program Eligibility Requirements for Cash/Cash-

Equivalent Rewards Programs – US Region

In the US Region, for a rewards program to be eligible for qualification as a cash/cash-equivalent

program, an Issuer must either:

● Ensure that the program offers only cash/cash-equivalent redemption choices

14 October 2017 Visa Confidential PSR-335

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Signature

● Demonstrate that at least 50% of the Cardholder redemptions fulfilled over the past 12 months
were cash/cash-equivalent options. Issuers must provide historical redemption information,
including the number and dollar volume of redemptions by type.

For new rewards programs to be eligible for qualification as cash rewards, the Issuer must either:

● Ensure that the program offers only cash/cash-equivalent redemption

● If non-cash redemptions are also available, submit program materials to show that the Issuer
plans to focus on cash/cash-equivalent redemptions, including a description of other redemption
options, acquisition/solicitation materials, and other promotional materials as requested by Visa

ID# 0028131 Edition: Oct 2017 | Last Updated: Apr 2017

4.7.4.13 Visa Signature and Visa Signature Preferred Rewards Program Cash/Cash-
Equivalent Reporting – US Region

In the US Region, an Issuer must provide information regarding the number and percentage of
cash redemptions annually or upon Visa request. If an Issuer has qualified a program as cash/cash-
equivalent and the program no longer achieves 50% of redemptions in cash, the Issuer will be required
to change the program’s redemption options to meet the 50% requirement or re-qualify the program
based on another rewards program type, such as air travel.

ID# 0028132 Edition: Oct 2017 | Last Updated: Apr 2017

4.7.4.14 Visa Signature Program Required Rewards Value – US Region

In the US Region, a Visa Signature Card Issuer must ensure that the Rewards Currency minimum
cumulative value delivered must be at least 125 basis points per dollar of qualifying Transactions. The
Rewards Currency may be offered as any of the following:

● At a flat earn rate of no less than 125 basis points for every dollar of qualifying purchase spend
● At a tiered earn rate, beginning at not less than 100 basis points and increasing thereafter, to
cumulatively equal 125 basis points when the Cardholder reaches USD 25,000 in qualifying
purchase spending
● At an accelerated rate, beginning at not less than 100 basis points with designated spend
categories that earn a higher rate, to cumulatively equal 125 basis points across all qualifying
purchase spending

In all cases, the minimum value of 125 basis points must be maintained beyond qualifying purchase
spending of USD 25,000.

For cash/cash-equivalent programs, the Rewards Currency minimum cumulative value must be at least
100 basis points per dollar of qualifying Transactions. The Rewards Currency may be offered as any of
the following:

PSR-336 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Core Rules and Visa Product and Service Rules

● At a standard earn rate, with no less than 100 basis points for every dollar of qualifying purchase
spend
● At a tiered earn rate, beginning at not less than 75 basis points and increasing thereafter, to
cumulatively equal 100 basis points when the Cardholder reaches USD 25,000 in qualifying
purchase spending
● At an accelerated rate, beginning at not less than 75 basis points with designated spend categories
that earn a higher rate, to cumulatively equal 100 basis points across all qualifying purchase
spending

In all cases, for cash/cash-equivalent programs, the minimum value of 100 basis points must be
maintained beyond qualifying purchase spending of USD 25,000.

ID# 0028133 Edition: Oct 2017 | Last Updated: Oct 2014

4.7.4.15 Visa Signature Preferred Program Required Rewards Value – US Region

In the US Region, for a Visa Signature Preferred Card Issuer, for air travel, hotel, and Merchant-specific
gift certificates/Card programs, the Rewards Currency minimum cumulative value must be at least 175
basis points per dollar of qualifying Transactions. The Rewards Currency may be offered as any of the
following:

● At a standard earn rate, with no less than 175 basis points for every dollar of qualifying purchase
spend
● At a tiered earn rate, beginning at not less than 100 basis points and increasing thereafter, to
cumulatively equal no less than 125 basis points when the Cardholder reaches USD 25,000 in
spend, and 175 basis points when the Cardholder reaches USD 50,000 in qualifying purchase
spending
● At an accelerated rate, beginning at not less than 100 basis points with designated spend
categories that earn a higher rate, to cumulatively equal 175 basis points across all qualifying
purchase spending

In all cases, the minimum value of 175 basis points must be maintained beyond qualifying purchase
spending of USD 50,000.

For cash/cash-equivalent programs, the Rewards Currency minimum cumulative value must be at least
135 basis points per dollar of qualifying Transactions. The Rewards Currency may be offered as one of
the following:

● At a standard earn rate, with no less than 135 basis points for every dollar of qualifying purchase
spending
● At a tiered earn rate, beginning at not less than 75 basis points and increasing thereafter, to
cumulatively equal no less than 100 basis points when the Cardholder reaches USD 25,000 in
spend, and 135 basis points when the Cardholder reaches USD 50,000 in qualifying purchase
spending

14 October 2017 Visa Confidential PSR-337

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Signature

● At an accelerated rate, beginning at not less than 75 basis points with designated spend categories
that earn a higher rate, to cumulatively equal 135 basis points across all qualifying purchase
spending

In all cases, for cash/cash-equivalent programs, the minimum value of 135 basis points must be
maintained beyond qualifying purchase spending of USD 50,000.

ID# 0028134 Edition: Oct 2017 | Last Updated: Oct 2014

4.7.4.16 Visa Signature and Visa Signature Preferred Rewards Programs Disclosure
Requirement – US Region

In the US Region, a participating Visa Signature and Visa Signature Preferred Rewards Issuer must do
all of the following:

● Provide complete and accurate disclosure to the Cardholder of all Visa Signature and Visa
Signature Preferred Rewards Card terms and conditions, including, but not limited to, Rewards
Currency, Rewards Currency accrual, expiration and maximum caps, point redemption, costs, fees
(if any), an explanation of Qualifying Purchases, and all other material terms and conditions upon
Cardholder enrollment in the program, and as required by applicable laws and regulations
● Notify the Cardholder of any material changes to the program terms and conditions before the
revision effective date
● Ensure the accuracy of any information that it or its Agent provides to its Cardholders

An Issuer must notify its Cardholders at least quarterly of their Rewards Currency and include all of the
following in the notification:

● Rewards Currency earned during the time period covered by the notification
● Rewards Currency redeemed during the time period covered by the notification
● Rewards Currency balance remaining as of the date specified in the notification
● Upcoming Rewards Currency expiration (if any) as of the date specified in the notification

All rewards program earning structures and redemption schedules must be submitted to Visa 90
days before the actual launch date or program revision effective date of the Visa Signature and Visa
Signature Preferred program, and are subject to prior written approval from Visa.

ID# 0028135 Edition: Oct 2017 | Last Updated: Oct 2014

PSR-338 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Core Rules and Visa Product and Service Rules

4.7.4.17 Visa Signature and Visa Signature Preferred Program Core Benefits – US
Region

In the US Region, in addition to the requirements specified in Section 4.7.4.8, “Visa Signature and Visa
Signature Preferred Rewards Program Participation – US Region”, a Visa Signature or Visa Signature
Preferred Issuer must provide the following benefits:

Table 4-39: Visa Signature and Visa Signature Preferred Program Core Benefits – US Region
Available Benefit Benefit Requirements

Auto rental collision damage waiver The Issuer must offer coverage for damage due to
collision or theft, up to the actual cash value of most
rental cars, when certain terms and conditions are
met.
The entire car rental must be charged to the Visa
Signature or Visa Signature Preferred Card.

Roadside Dispatch Access to a pay-per-use roadside assistance program

Travel and Emergency Assistance Service Medical and legal referrals, pre-trip information,
emergency transportation, translation services,
emergency ticket replacement assistance,
prescription assistance, and valuable document
delivery assistance

Warranty manager service Up to one year of additional coverage on warranties

of 3 years or less

ID# 0028284 Edition: Oct 2017 | Last Updated: Apr 2017

4.7.4.18 Visa Signature and Visa Signature Preferred Concierge Service Requirements
– US Region

In the US Region, a Visa Signature or Visa Signature Preferred Issuer must provide concierge services
and support customer access through all of the following:

● 24 hours a day, 7 days a week availability via live agents

● Toll-free domestic and international phone calls
● Phone and/or email correspondence

The Issuer must ensure that its concierge services offered through Visa concierge services, Visa
Signature concierge services, or a third-party provider include all of the following:

● Entertainment and dining referrals and reservations

● Business services

14 October 2017 Visa Confidential PSR-339

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Infinite

● Gift arrangements
● Country and major city information
● Travel information and assistance

ID# 0028136 Edition: Oct 2017 | Last Updated: Oct 2014

4.8 Visa Infinite

4.8.1 Visa Infinite/Visa Infinite Privilege – Card Requirements

4.8.1.1 Visa Infinite Card BIN Designation – US Region

In the US Region, a Visa Infinite Issuer must use Account Level Processing to support BIN designation
for its Visa Infinite portfolio.

ID# 0029201 Edition: Oct 2017 | Last Updated: Apr 2016

4.8.1.2 Visa Infinite Card Spending Limits

An Issuer1,2 must offer its Visa Infinite Cardholders either:

● A no pre-set limit, excluding Emergency Card Replacements

● A minimum spending limit of USD 20,0003,4,5 (or local currency equivalent) during each statement
cycle in which a Cardholder has satisfied previous obligations to the Issuer

This requirement does not apply in the Canada Region

In the US Region, a Visa Infinite Issuer must support both of the following minimum credit limits:

● For Visa Consumer Credit Cards, excluding Visa Charge Cards, either:
– USD 10,000 (or local currency equivalent) for accounts with no pre-set spending limit
– USD 20,000 for accounts with a pre-set spending limit
● For Visa Charge Cards, USD 10,000
1
This requirement does not apply to Visa Infinite debit Card Issuers in China.
2
This requirement does not apply to Visa Infinite debit Card Issuers in Singapore.
3
In Australia, AUD 30,000
4
In Singapore, SGD 26,000
5
Effective 22 July 2017

PSR-340 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Core Rules and Visa Product and Service Rules

In Egypt, EGP 150,000

ID# 0004539 Edition: Oct 2017 | Last Updated: Oct 2017

4.8.1.3 Visa Infinite Card Features and Branding Requirements

A Visa Infinite Card Issuer must do all of the following:

● Offer features that differentiate the Visa Infinite Card from any other Visa Card product it issues
● Offer highest purchasing power available within the applicable Visa Region and the Issuer's Visa
Card portfolio, except when the Member-developed Card product:
– Is not branded with a Visa Card product name
– Does not use the Sample Card Design or reserved color of a Visa Card product
● In the US Region, use the product name “Visa Infinite” on all Visa Infinite Cards and include it in all
solicitations, advertising, promotions, and all its Cardholder communications

ID# 0004532 Edition: Oct 2017 | Last Updated: Apr 2016

4.8.1.4 Visa Infinite Minimum Spend Requirement – AP Region (Australia, Singapore)

In the AP Region (Australia), a Visa Infinite Product program must meet the average minimum annual
spend requirement of AUD 60,000 at the portfolio level. If the threshold is not met, the Issuer must
implement a spend stimulation program.

In the AP Region (Singapore), a Visa Infinite Card must meet a spend threshold of SGD 26,000 for
Visa Infinite credit cards and SGD 13,000 for Visa Infinite debit cards. If it fails to do so, Visa may
automatically modify the Interchange Reimbursement Fee (IRF) designation for the Card account using
the spend qualification assessment. The IRF designation will be determined based on whether the Card
account meets or does not meet the threshold.

ID# 0029051 Edition: Oct 2017 | Last Updated: Oct 2017

4.8.1.5 Visa Infinite Debit Card Issuance Requirements – AP Region (China,

Singapore)

In the AP Region (China), an Issuer may provide a Visa Infinite debit Card only to a Cardholder who
has a minimum assets under management of 5 million RMB (or foreign currency equivalent) with the
Issuer.

In the AP Region (Singapore), an Issuer may provide a Visa Infinite debit Card only to a Cardholder
who has a minimum assets under management of SGD 500,000 with the Issuer.

ID# 0029457 Edition: Oct 2017 | Last Updated: Oct 2017

14 October 2017 Visa Confidential PSR-341

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Infinite

4.8.1.6 Visa Infinite Cardholder Qualification Criteria – Canada Region

In the Canada Region, to qualify for a Visa Infinite Card, an Issuer must ensure that its Cardholders
meet at least one of the following qualification criteria:

● Declared current minimum annual spend of CAD 25,000

● Declared minimum household income of CAD 100,000 per year
● Declared minimum personal income of CAD 60,000 per year
● Declared assets under management of CAD 250,000

The Issuer must maintain proof that the qualification criteria have been met. 

ID# 0004421 Edition: Oct 2017 | Last Updated: Apr 2017

4.8.1.7 Visa Infinite Card Point-of-Sale Spend Qualification and Assessment – US

Region

In the US Region, a Visa Infinite Issuer must ensure that the Cardholder spend on eligible purchases1
meets a minimum threshold of USD 50,000 annually to qualify for the highest Interchange tier.

An Issuer may aggregate multiple consumer credit accounts to meet the spend criteria if all of the
aggregated accounts both:

● Reside in a consumer credit BIN

● Share the same primary Cardholder

Visa will conduct a bi-annual assessment to determine the spend level on the account, failing which
Visa may automatically modify the Interchange Reimbursement Fee (IRF) designation for the Card
account.

Visa reserves the right to change the spend assessment frequency and schedule at any time.
1
Point-of-sale Transactions on a single Visa Card Account Number excluding merchandise returns, Reversals, Chargebacks,
balance transfers, Cash Disbursements, and Card fees and interest.

ID# 0029202 Edition: Oct 2017 | Last Updated: Apr 2016

4.8.1.8 Visa Infinite Privilege Cardholder Qualification Criteria – Canada Region

In the Canada Region, to qualify for a Visa Infinite Privilege Card, an Issuer must ensure that its
Cardholders meet at least one of the following qualification criteria: 

● Declared current minimum annual spend of CAD 50,000

PSR-342 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Core Rules and Visa Product and Service Rules

● Declared minimum household income of CAD 200,000 per year

● Declared assets under management of CAD 400,000

The Issuer must maintain proof that the qualification criteria have been met. 

ID# 0027694 Edition: Oct 2017 | Last Updated: Apr 2017

4.8.1.9 Visa Infinite Privilege Card Spend Reporting Requirement – Canada Region

In the Canada Region, for a Visa Infinite Privilege Card, an Issuer must report detailed Card data
per account including, but not limited to, the Card Account Number. The Issuer must report this
information every time (daily, if necessary) a Visa Infinite Privilege Card is opened, closed, cancelled, or
replaced, and submit this data in the Visa-defined submission format.

ID# 0027695 Edition: Oct 2017 | Last Updated: Oct 2014

4.8.2 Visa Infinite/Visa Infinite Privilege – Customer Service Requirements

4.8.2.1 Visa Infinite Card Customer Service Requirements

An Issuer must provide to its Visa Infinite Cardholders access to a customer service agent 24 hours a
day, 7 days a week.

In the AP Region and US Region, a Visa Infinite Issuer must enable Cardholder access to trained
dispute resolution service representatives through the Issuer’s toll-free customer service number.

In addition, in the US Region, a Visa Infinite Issuer must do all the following:

● Ensure that the call center support meets or exceeds all of the following standards:
● 90% of calls answered within 20 seconds
● Wait time not to exceed 90 seconds
● Conference calls transferred to a live agent
● Provide a domestic toll-free and international collect-call telephone number for account inquiries
and emergency support
● Print the domestic toll-free and international collect-call telephone numbers on the back of
the Visa Infinite Card. The domestic toll-free number must also appear on the monthly billing
statement.
● At least annually, communicate the domestic and international telephone numbers independently
or via email or billing statement

ID# 0008299 Edition: Oct 2017 | Last Updated: Apr 2016

14 October 2017 Visa Confidential PSR-343

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Infinite

4.8.2.2 Visa Infinite Card Emergency Services

If a Visa Infinite Issuer offers Visa emergency services, it must both:

● Provide a toll-free telephone number 24 hours a day, 7 days a week

● Communicate the telephone number to the Cardholder annually
● In the US Region:
– Activate and publish the domestic toll-free and international collect-call telephone number for
emergency support
– Ensure that its toll-free and collect-call telephone numbers are printed on the back of the
Visa Infinite Card. The domestic toll-free number must also appear on the monthly billing
statement.

ID# 0004544 Edition: Oct 2017 | Last Updated: Apr 2016

4.8.2.3 Visa Infinite Cardholder Notification and Complaints

A Visa Infinite Card Issuer must both:

● Provide advance notification to the Cardholder when an account needs to be suspended or closed
for any reason
● Monitor customer complaints related to Transaction Authorizations

These requirements do not apply to Visa Infinite Issuers in the LAC Region.

ID# 0004543 Edition: Oct 2017 | Last Updated: Apr 2017

4.8.2.4 Visa Infinite Privilege Card Customer Service – Canada Region

In the Canada Region, a Visa Infinite Privilege Issuer must offer all of the following to provide superior
customer service:

● Toll-free telephone access to a customer service agent 24 hours a day, 7 days a week, in English
and French
● Priority routing and overall better servicing than for other products in the Issuer’s portfolio
● Availability of highly trained, tenured customer service agents during the main business hours of
8:00 a.m. EST to 6:00 p.m. PST, with a minimum of 70% of Visa Infinite Privilege Cardholder calls
answered by the trained agents
● Ability to transfer calls and maintain a telephone bridge with the Visa Infinite Privilege Concierge
and Visa Global Customer Care Services centers

PSR-344 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Core Rules and Visa Product and Service Rules

● Ability to convert Cardholder notifications or other travel/purchase notifications into actionable

information that can be used for Transaction Authorization decisions
● Ability to subscribe to the Visa Consumer Authentication Service or similar risk-based
authentication service for Electronic Commerce Transactions

ID# 0028269 Edition: Oct 2017 | Last Updated: Oct 2014

4.8.2.5 Visa Infinite Card Customer Service Telephone Number – LAC Region

In the LAC Region, a Visa Infinite Card Issuer must provide an exclusive telephone line to its Visa
Infinite Cardholders.

ID# 0004504 Edition: Oct 2017 | Last Updated: Oct 2014

4.8.3 Visa Infinite/Visa Infinite Privilege – Issuer Requirements

4.8.3.1 Visa Infinite/Visa Infinite Privilege Card Permitted Account Types

At the option of Visa, a Visa Infinite Issuer may support the following account types:

In the AP Region, CEMEA Region, and Europe Region, a credit, charge, or debit account

● In the Canada Region:

– For Visa Infinite, a credit, charge, or debit account
– For Visa Infinite Privilege, a credit or charge account
● In the LAC Region, credit, charge, debit, or Prepaid Account
● In the US Region, a credit or charge account

ID# 0004537 Edition: Oct 2017 | Last Updated: Oct 2016

4.8.3.2 Issuer Use of Visa Infinite Product Name – AP Region and CEMEA Region

In the AP Region and CEMEA Region, a Visa Infinite Issuer must use the product name "Visa Infinite"
on both:

● All statements
● All communications, including online communications, to the Cardholder regarding the Visa
Infinite Card, except in circumstances where this poses a security risk

An Issuer must do all of the following:

14 October 2017 Visa Confidential PSR-345

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Infinite

● Only use the Visa Infinite product name in reference to a Card product with Visa Infinite
capabilities
● Capitalize the first letter of each word of the product name if used
● Use "Visa" with the word "Infinite" and not use the words "Infinite" or "Infinite Card" as a
standalone term without prior written approval from Visa

ID# 0029048 Edition: Oct 2017 | Last Updated: Apr 2017

4.8.3.3 Visa Infinite Account Level Processing – AP Region (Australia)

In the AP Region (Australia), an Issuer must not use Account Level Processing to upgrade its existing
Visa Cardholders to the Visa Infinite product.

ID# 0029052 Edition: Oct 2017 | Last Updated: Oct 2014

4.8.3.4 Visa Infinite Card Compliance with Visa Platinum Regulations – Canada
Region

In the Canada Region, an Issuer must ensure that its Visa Infinite Cards meet all requirements that
apply to Visa Platinum Cards issued in Canada.

ID# 0004419 Edition: Oct 2017 | Last Updated: Oct 2014

4.8.3.5 Visa Infinite Privilege Card Product Name – Canada Region

In the Canada Region, a Visa Infinite Privilege Issuer must use the product name "Visa Infinite
Privilege" in all solicitations, advertising, and promotions, and other communications regarding Visa
Infinite Privilege.

ID# 0028138 Edition: Oct 2017 | Last Updated: Oct 2014

4.8.3.6 Visa Infinite Privilege Card Marketing, Advertising and Promotions – Canada
Region

In the Canada Region, a Visa Infinite Privilege Card Issuer must communicate to Visa and third-party
service providers its marketing communication, advertising, and/or promotional plans pertaining to
the Visa Infinite Privilege no less than 6 weeks prior to launch.

ID# 0028146 Edition: Oct 2017 | Last Updated: Oct 2014

PSR-346 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Core Rules and Visa Product and Service Rules

4.8.3.7 Visa Infinite Privilege Program Compliance with Visa Infinite Rules – Canada
Region

In the Canada Region, a Visa Infinite Privilege Card Issuer must comply with all requirements related to
the Visa Infinite Card program.

ID# 0027692 Edition: Oct 2017 | Last Updated: Oct 2014

4.8.3.8 Visa Infinite Privilege Stand-In Processing Limits – Canada Region

In the Canada Region, a Visa Infinite Privilege Card Issuer must maintain a minimum spending limit of
CAD 10,000 on Stand-In Processing Accounts for the Emergency Card Replacement service.

ID# 0027700 Edition: Oct 2017 | Last Updated: Oct 2014

4.8.3.9 Declined Visa Infinite Privilege Card Transactions – Canada Region

In the Canada Region, for Visa Infinite Privilege Cards issued with a no pre-set spending limit, an Issuer
must provide notification to the Cardholder before ongoing Transactions may be declined.

ID# 0027701 Edition: Oct 2017 | Last Updated: Oct 2014

4.8.3.10 Visa Infinite Privilege Card Marketing – Canada Region

In the Canada Region, a Visa Infinite Privilege Card Issuer must promote the Visa Infinite Privilege
features, benefits, and services to Cardholders

ID# 0027702 Edition: Oct 2017 | Last Updated: Apr 2017

4.8.3.11 Visa Infinite Privilege Card Issuer Certification – Canada Region

In the Canada Region, an Issuer of Visa Infinite Privilege Cards must provide to Visa, at least 90 days
before issuance, all of the following information:

● Certification that its products, systems, procedures, and services comply with the Visa Infinite
Privilege requirements and certification agreement
● Any supplemental information as requested by Visa to support certification approval
● Issuer enrollment information

The Issuer must ensure that all Visa Infinite Privilege Card programs are registered and approved by
Visa prior to launch.

ID# 0028147 Edition: Oct 2017 | Last Updated: Oct 2014

14 October 2017 Visa Confidential PSR-347

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Infinite

4.8.3.12 Visa Infinite Privilege Card Operating Certificate Requirements – Canada

Region

In the Canada Region, an Issuer of Visa Infinite Privilege Cards must complete a separate Credit Card
Schedule of the Operating Certificate for reporting Visa Infinite Privilege statistics.

ID# 0028148 Edition: Oct 2017 | Last Updated: Oct 2014

4.8.3.13 Visa Infinite Card Merchant Partner Program – CEMEA Region

In the CEMEA Region, the Visa Infinite Merchant-partner program must be communicated to
Cardholders annually or as required by Visa, in the form of a brochure or on the Issuer's Visa Infinite
website.

ID# 0028144 Edition: Oct 2017 | Last Updated: Oct 2014

4.8.3.14 Visa Infinite Card Issuance Requirements – Europe Region

In the Europe Region, if a Visa Infinite Card Issuer does not issue a minimum of 500 Visa Infinite Cards
within 12 months of issuing its first Visa Infinite Card, Visa will invoice the Issuer for the equivalent of
500 Visa Infinite Cards.

ID# 0029623 Edition: Oct 2017 | Last Updated: Oct 2016

4.8.3.15 Visa Infinite Card BIN Requirements – Europe Region

In the Europe Region, a Visa Infinite Issuer must both:

● Use a dedicated BIN for its Visa Infinite Cards

● Not reclassify an existing Visa Infinite Card BIN to represent a Visa Card product other than a Visa
Infinite Card without prior Visa permission

ID# 0029625 Edition: Oct 2017 | Last Updated: Oct 2016

4.8.3.16 Visa Infinite Card Delinquent Account Notification – Europe Region

In the Europe Region, for Visa Infinite Cards with no pre-set spending limit, an Issuer must provide
notification to the Cardholder before declining any Transactions.

ID# 0029626 Edition: Oct 2017 | Last Updated: Oct 2016

PSR-348 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Core Rules and Visa Product and Service Rules

4.8.3.17 Visa Infinite Card Issuer Stand-In Processing Requirements – US Region

In the US Region, a Visa Infinite Card Issuer must do either of the following:

● Establish appropriate Stand-in Processing (STIP) parameters at the BIN level, consistent with the
Visa Infinite Card’s no pre-set spending limit
● List the Account Number on the Exception File with a V.I.P. Response code and use the PIN
Verification Service

If the Issuer is unavailable and has not established stand-in limits, the V.I.P. System will use STIP and
the PIN Verification Service to authorize Visa Infinite Card ATM Transactions up to USD 1,000 per day,
per account.

ID# 0029219 Edition: Oct 2017 | Last Updated: Apr 2016

4.8.3.18 Visa Infinite Issuer Participation and Certification – US Region

In the US Region, a Visa Infinite Issuer must ensure that its Visa Infinite Card programs are registered
and approved by Visa prior to product launch. The Issuer must meet all of the following requirements:

● At least 90 days before Card issuance:

– Certify that its product, systems, procedures, and services comply with the Visa Infinite Card
requirements and the certification agreement provisions
– Provide any information requested by Visa to support the certification process
– Submit to Visa a completed Visa Infinite Benefits Overview and Enrollment Kit, and information
pertaining to Cardholder disclosures and notifications, and other terms and conditions
– Submit to Visa a rewards registration packet
– Submit to Visa and relevant third-party providers its marketing, advertising, communications,
and product launch plans and allow a minimum of 10 days for review
● Demonstrate readiness to submit the required account and Cardholder data using the specified
Cardholder Maintenance File format
● Be capable of issuing all Visa Infinite Cards as EMV-compliant and VIS-compliant Cards

ID# 0029220 Edition: Oct 2017 | Last Updated: Apr 2016

4.8.3.19 Visa Infinite Requirement to Provide Cardholder Disclosure – US Region

In the US Region, a Visa Infinite Issuer must disclose all of the following to its Cardholders:

● Information related to Card benefits arranged by the Issuer with third parties

14 October 2017 Visa Confidential PSR-349

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Infinite

● That it may provide personal Cardholder data to Visa, its contractors, or to Third-Party Agents for
the purpose of providing Emergency Card Replacement, Emergency Cash Disbursement, or other
Card-related benefits and services
● That to the extent personal Cardholder data is provided or disclosed to obtain travel and lifestyle
or insurance benefits, the benefit providers will handle such information in accordance with their
privacy policies

The Issuer must obtain Cardholder consent to the release of this information as a condition of
obtaining a Visa Infinite Card.

ID# 0029251 Edition: Oct 2017 | Last Updated: Apr 2016

4.8.3.20 Visa Infinite Issuance Requirements – Europe Region (France)

In the Europe Region (France), a Visa Infinite Card Issuer must:

● Display the Visa Infinite URL (visainfinite.fr) in all communications to Cardholders

● Implement a website enabling Cardholders to access all documents relating to Visa Infinite

ID# 0030079 Edition: Oct 2017 | Last Updated: New

4.8.4 Visa Infinite/Visa Infinite Privilege – Features and Benefits

4.8.4.1 Visa Infinite Card Minimum Benefits

An Issuer must provide enhanced benefits to its Visa Infinite Cardholders for all the following benefit
categories:

● Priority assistance and convenience

● Exclusive privileges and rewards
● Safety and security

These requirements do not apply to Visa Infinite Cards issued in the LAC Region.

In the AP Region (Singapore), an Issuer must ensure that the rewards currency enables Cardholders
to redeem an equivalent to 150 basis points per dollar for International Transactions, 100 basis points
per dollar for Domestic Transactions for credit cards, and 70 basis points per dollar for Domestic
Transactions for debit cards.

ID# 0008311 Edition: Oct 2017 | Last Updated: Oct 2017

PSR-350 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Core Rules and Visa Product and Service Rules

4.8.4.2 Visa Infinite Card Web Services

An Issuer must, either independently or through Visa, offer its Visa Infinite Cardholders access to a
website that offers special information and services to high-end consumers.

The Visa Infinite website must comply with all of the following:

● Be limited to Visa Infinite Cardholders only

● Provide a description of Visa Infinite Card services, benefits, and features
● Provide a detailed listing of the Visa Infinite Exclusive Privileges Merchant partner offers
● Include all of the following minimum value-added content and services for travel and
entertainment:
– Travel-related content not readily available from other sources
– Online concierge service, if concierge service is offered by the Visa Region or Member's Infinite
product
– Contact information for Cardholders to inquire about Visa Infinite services and to provide
feedback
● In the US Region:
– Enable Cardholder access to the Visa Infinite benefits portal hosted by Visa on behalf of the
Issuer
– Comply with the Visa content guidelines and approval requirements for any offers or content
provided by or on behalf of the Issuer for use in connection with the Visa Infinite benefits
portal

These requirements do not apply to Visa Infinite Cards issued in the LAC Region.

ID# 0008415 Edition: Oct 2017 | Last Updated: Oct 2016

4.8.4.3 Visa Infinite Exclusive Privileges Program – AP Region

In the AP Region, an Issuer must provide information to its Visa Infinite Cardholders about the Visa
Infinite Exclusive Privileges program. The Issuer must communicate the following to its Visa Infinite
Cardholders:

● Visa Infinite Exclusive Privileges benefits at least once a year

● New benefits or changes to existing benefits at least 2 months before the effective date

ID# 0028150 Edition: Oct 2017 | Last Updated: Oct 2014

14 October 2017 Visa Confidential PSR-351

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Infinite

4.8.4.4 Visa Infinite Card Core Services – AP Region

In the AP Region, a Visa Infinite Issuer must provide all of the following services:

● One or more insurance options with a unit cost per premium that matches or exceeds the current
unit cost of providing USD 1 million (or local currency equivalent) travel accident insurance.1 The
Issuer must submit to Visa in writing an official quote from an insurance company for both the
travel accident insurance and the proposed new features at least 30 calendar days prior to its
implementation.
● Complimentary access to airport lounges in all key cities1
● Emergency medical evacuation and repatriation service in case of critical Cardholder medical need2
● Emergency medical insurance when traveling, with a medical expense benefit of up to USD 25,000
(or local currency equivalent)1,2

In the AP Region (Malaysia), a Visa Infinite Charge Card Issuer must ensure that the rewards currency
enables Cardholders to redeem an equivalent to 70 basis points.
1
In the AP Region (Australia), an Issuer may instead offer an alternative Cardholder benefit, as specified in Section 4.1.15.1,
“Alternative Cardholder Benefits – AP Region (Australia, Myanmar, New Zealand).”
2
This does not apply in the AP Region (Malaysia).

ID# 0028151 Edition: Oct 2017 | Last Updated: Oct 2017

4.8.4.5 Visa Infinite Card Concierge Service – AP and CEMEA Regions

In the AP Region and CEMEA Region, a Visa Infinite Issuer must offer concierge services in key
international travel markets and must make these services available through a customer service
representative by telephone 24 hours a day, 7 days a week. An Issuer that uses the Visa Concierge
Service must be capable of transferring calls to the Visa Infinite customer center.

The Issuer must provide all of the following:

● Emergency travel arrangement provisions

● Passport, visa, and customs information
● Translation and message assistance
● Restaurant, health club, entertainment events, shopping information and assistance, and gift
arrangement
● ATM location guide

ID# 0028152 Edition: Oct 2017 | Last Updated: Apr 2017

PSR-352 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Core Rules and Visa Product and Service Rules

4.8.4.6 Visa Infinite Issuer Rewards Program – AP Region (Australia)

In the AP Region (Australia), an Issuer must provide a rewards program for its Visa Infinite Cardholders
and must do all of the following:

● Define the rewards currency that it intends to offer

● Accrue the rewards currency to the benefit of its Cardholders for every qualifying purchase
Transaction
● Ensure that the approximate retail value of services and merchandise offered for rewards
redemption is comparable to the required redemption value
● Effective through 21 April 2017
Ensure that the rewards currency enables Cardholders to redeem an equivalent to 100 basis points
● Effective 22 April 2017
Ensure that the rewards currency enables Cardholders to redeem an equivalent to 70 basis points
● Ensure that the rewards currency is accumulated for every qualifying dollar spent on the Card
● Include each purchase Transaction completed with a Visa Infinite Card as a qualifying purchase.
The Issuer may exclude the following Transactions from qualifying for rewards currency:
– Balance transfers
– Convenience checks
– Finance charges
– Cash Disbursements
– Quasi-Cash Transactions
– Fees paid to the Issuer by the Cardholder (if any)
– Any Transaction not authorized by the Cardholder
● Ensure that any cap on spend that earns rewards currency is not less than USD 5,000 per month or
USD 60,000 per year (or local currency equivalent)
● Notify Cardholders at least quarterly of their rewards currency, including all of the following:
– Rewards currency earned
– Rewards currency redeemed
– Rewards currency balance remaining
– Upcoming rewards currency expiration, if any

If the account is no longer in good standing, the Issuer may elect to withhold rewards currency
accumulation and redemption or take away currency previously accumulated.

ID# 0029050 Edition: Oct 2017 | Last Updated: Oct 2017

14 October 2017 Visa Confidential PSR-353

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Infinite

4.8.4.7 Visa Infinite Card Benefits – Canada Region

In the Canada Region, in addition to the requirements specified in Section 4.1.14.15, “Visa Cardholder
Benefit Requirements by Product – Canada Region,” and Section 4.1.14.14, “Visa Global Customer
Assistance Services Program – Canada Region,” a Visa Infinite Issuer must provide to its Cardholders a
total of 4 benefit features. Two of the benefit features must be selected from the following:

● CAD 1,000,000 in travel accident insurance

● One free companion airline ticket with full-fare ticket purchase on an annual basis
● A VIP hotel program
● Exclusive Airline privileges
● A reward program that allows a Cardholder to earn 3 program points for every dollar spent
● A dining program that offers complimentary meals or wine at select premium restaurants
● A VIP dining program that offers priority reservations, free valet parking, or complimentary meal
offers at select premium restaurants
● Unlimited emergency travel medical insurance

The remaining benefit category features must be selected from the following:

● Access to VIP airport lounges worldwide

● Complimentary home service call to evaluate heating/cooling, plumbing, electrical, or locksmith
emergencies
● Shopping privileges
● Payment protection insurance to ensure outstanding credit balance payment in full in the event of
illness or disability
● A reward program that allows a Cardholder to earn 2.5 program points for every dollar spent
● CAD 50,000 in emergency travel medical insurance
● CAD 500,000 in travel accident insurance
● Access at special rates to prestigious clubs
● Access to priority airport check-in services
● Complimentary breakfast, snacks, and beverages during hotel stays
● Complimentary massage during stays at select luxury resorts
● Hotel and resort privileges

ID# 0004423 Edition: Oct 2017 | Last Updated: Oct 2014

PSR-354 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Core Rules and Visa Product and Service Rules

4.8.4.8 Visa Infinite Privilege Card Core Features and Services – Canada Region

In the Canada Region, a Visa Infinite Privilege Card Issuer must provide to its Cardholders the core
features from all of the following categories:

● Travel and lifestyle features

● Security features, including insurance
● Concierge service
● Rewards program
● Customer service
● Emergency services

The Issuer must ensure that the overall product value is greater than any Card product in the Issuer’s
portfolio.

ID# 0027699 Edition: Oct 2017 | Last Updated: Oct 2014

4.8.4.9 Visa Infinite Privilege Card Travel and Lifestyle Service Requirements –
Canada Region

In the Canada Region, an Issuer must offer its Visa Infinite Privilege Cardholders travel and lifestyle
features as arranged by Visa.

Visa reserves the right to change the features, benefits, assets and vendors at any time.

An Issuer must provide to Visa the data required to authenticate and qualify eligible Visa Infinite
Privilege Cardholders for travel and lifestyle benefits, every time a new account is opened, closed,
cancelled, or replaced. The Issuer must submit this data, including the Account Numbers, in a Visa-
defined file format.

ID# 0028157 Edition: Oct 2017 | Last Updated: Oct 2014

4.8.4.10 Visa Infinite Privilege Card Concierge and Supplemental Services – Canada
Region

In the Canada Region, a Visa Infinite Privilege Credit Card Issuer must provide the Visa Infinite Privilege
Concierge service (inclusive of comprehensive travel service) to all Visa Infinite Privilege Cardholders.

ID# 0028270 Edition: Oct 2017 | Last Updated: Oct 2014

14 October 2017 Visa Confidential PSR-355

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Infinite

4.8.4.11 Visa Infinite Privilege Card Insurance Benefits – Canada Region

In the Canada Region, a Visa Infinite Privilege Card Issuer must provide all of the following insurance
benefits:

Table 4-40: Visa Infinite Privilege Card Insurance – Canada Region

Mandatory Insurances Description of Requirement

Out-of-Province/Country Emergency Travel Medical Minimum of CAD 5,000,000 in coverage for

Insurance emergency medical expenses incurred while travelling
outside of province or territory of residence for the
first 22 consecutive days of each trip (at a minimum)
for all insured persons under 65 years old.
For insured persons 65 years of age and over, Issuers
must provide a minimum of 3 days of consecutive
coverage with a minimum of CAD 5,000,000 in
coverage.

Trip Cancellation Insurance Coverage for reimbursement of at least CAD 2,500 per
insured per trip (aggregate maximum of CAD 5,000
for all insured persons combined) when an insured
person cancels a trip for a covered reason

Trip Interruption Insurance Coverage for at least CAD 5,000 per insured per trip
(aggregate maximum of CAD 25,000 for all insured
persons combined) should an insured person’s trip be
interrupted or delayed for a covered reason

Flight Delay Insurance Coverage of up to CAD 1,000 per trip for reasonable
and necessary expenses if the insured person’s flight
is delayed for more than 4 hours

Baggage Delay Insurance Coverage of up to CAD 1,000 per trip for reasonable
and necessary expenses if the insured person’s
checked luggage is delayed for more than 4 hours

Lost/Stolen Baggage Insurance Coverage of up to CAD 2,500 per trip for loss or
damage to the insured person’s luggage and personal
property contained therein

Common Carrier Travel Accident A minimum of CAD 500,000 in travel accident

insurance for accidental death or dismemberment
when travelling on a common carrier

Auto Rental Collision Damage Waiver Coverage against damage or theft for the first 48
consecutive days of a car rental, with a manufacturer’s
suggested retail price (MSRP) limit of at least USD
85,000 for the rental car

Extended Warranty Triple the time period of the original manufacturer’s

warranty up to 2 years of extra coverage

PSR-356 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Core Rules and Visa Product and Service Rules

Mandatory Insurances Description of Requirement

Purchase Security Insurance Protection against loss, theft, or damage for insured
purchases for 120 days from the date of purchase

ID# 0028158 Edition: Oct 2017 | Last Updated: Oct 2014

4.8.4.12 Visa Infinite Privilege Card Rewards Program Redemption Value – Canada
Region

In the Canada Region, a Visa Infinite Privilege Card Issuer’s rewards program must provide a rewards
redemption value greater than 1.5% of the portfolio average.

ID# 0028057 Edition: Oct 2017 | Last Updated: Oct 2014

4.8.4.13 Visa Infinite Privilege Card Website – Canada Region

In the Canada Region, a Visa Infinite Privilege Card Issuer must provide its Cardholders exclusive
access to the Visa Infinite Privilege website that:

● Details information about Visa Infinite Privilege Card features, services, and benefits
● Enables Cardholders to link from the Issuer website to the Visa Infinite Privilege dedicated website

ID# 0027703 Edition: Oct 2017 | Last Updated: Oct 2014

4.8.4.14 Visa Infinite Card Core Services – CEMEA Region

In the CEMEA Region, a Visa Infinite Card Issuer must offer all of the following core services:

● Purchase protection
● Extended warranty
● Full multi-trip travel insurance, including all of the following:
– Trip cancellation
– Trip delay
– Medical coverage
– Repatriation
– Lost baggage
– Loss of money
– Personal liability

14 October 2017 Visa Confidential PSR-357

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Infinite

– Legal expenses
– Travel accident insurance

ID# 0028159 Edition: Oct 2017 | Last Updated: Oct 2014

4.8.4.15 Visa Infinite Card Core Features – Europe Region

In the Europe Region, a Visa Infinite Card Issuer must provide all of the following core services to its
Cardholders:

● Both of the following safety and security features:

– Medical referral, assistance, and emergency services
– Legal referral, assistance, and Cash Disbursement services
● Both of the following priority assistance and convenience features:
– Customer service representatives available 24 hours a day, 7 days a week
– Concierge service
● Merchant partner program

ID# 0029624 Edition: Oct 2017 | Last Updated: Oct 2016

4.8.4.16 Responsibility for Visa Infinite Rewards Program Costs – LAC Region

In the LAC Region, a Visa Infinite credit Card Issuer must provide a rewards program that offers Visa
Infinite Cardholders, the ability to accumulate points that can be redeemed for, at a minimum, airline
travel.

Cardholders must not be assessed an additional fee for membership in the travel rewards program.

The rewards program may be sponsored by Visa, an Issuer, or through an Airline Affinity/Co-Brand
program.

Visa Infinite debit Cards are exempt from any obligation to offer any rewards programs.

ID# 0008303 Edition: Oct 2017 | Last Updated: Oct 2015

4.8.4.17 Visa Infinite Card Credit Limits – LAC Region

For Visa Infinite Cards with a line of credit only, an LAC Issuer must both:

● Set a minimum credit limit of at least USD 20,000 (or local currency equivalent)

PSR-358 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Core Rules and Visa Product and Service Rules

● Allow each account to accumulate charges of at least 20% above the approved credit limit during
each billing statement cycle in which the Cardholder has satisfied previous obligations to the Issuer

ID# 0004520 Edition: Oct 2017 | Last Updated: Oct 2014

4.8.4.18 Visa Infinite Card Rewards Program Participation – US Region

In the US Region, a Visa Infinite Issuer, either itself or through a third party, must provide rewards to its
Visa Infinite Cardholders and comply with all of the following:

● Submit to Visa a completed rewards registration packet

● 90 days before the launch date or program revision date, obtain approval for its rewards program
earning structures and redemption schedules
● Offer one or more of the following rewards program categories:
– Air travel
– Non-Affinity/Co-Brand hotel travel
– Affinity/Co-Brand hotel program rewards
– General purpose gift cards or Affinity/Co-Brand Merchant-specific gift certificates
– Cash/cash-equivalent rewards

An Issuer may offer services and/or merchandise as additional reward options.

ID# 0029208 Edition: Oct 2017 | Last Updated: Apr 2016

4.8.4.19 Visa Infinite Card Rewards Program Disclosure to Cardholders – US Region

In the US Region, a Visa Infinite Card Issuer must comply with the following Cardholder notification
requirements:

● Provide to its Cardholders a complete and accurate disclosure of the Visa Infinite Card rewards
terms and conditions
● Notify Cardholders of any material program changes before the revision date
● Ensure the accuracy of the information that it or its Agent provides to its Cardholders
● At least quarterly, notify Cardholders via a stand-alone communication piece, either in print or
email, of all of the following:
– Rewards currency earned during the period covered by the notification
– Rewards currency redeemed during the same period
– Remaining balance as of the date specified in the notification

14 October 2017 Visa Confidential PSR-359

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Infinite

– Any upcoming rewards currency expiration dates

● Clearly communicate qualifying rewards redemption information

ID# 0029210 Edition: Oct 2017 | Last Updated: Apr 2016

4.8.4.20 Visa Infinite Card Rewards Program Redemption Requirements – US Region

In the US Region, a Visa Infinite Card Issuer must ensure that its rewards redemption program is all of
the following:

● Available at all times

● Directly tied to its Affinity/Co-Brand Partner’s offering
● Quantifiable based on Visa benchmarks or cash equivalent value
● Offers ready availability of points
● Meets the following redemption criteria for each of its rewards programs:

Table 4-41: Visa Infinite Card Rewards Program Redemption Options – US Region 

Rewards Program Redemption Options

Air Travel Program First redemption at a maximum of 30,000 points for a ticket anywhere in the
contiguous 48 United States, and a minimum value of either:
● 100 basis points of value to the Cardholder
● USD 300 statement credit towards an Airline ticket purchase
If the Issuer offers any additional or differentiated redemption options, the Issuer
must ensure that the redemption rate provides a greater value to the Cardholder
for every 1 USD of qualifying spend

Hotel Travel Program ● For a non-Affinity/Co-Brand Hotel program, certificates or nights for a hotel
stay at no less than 100 properties befitting the affluent status
● Redemption certificates must not expire sooner than 90 days from issuance

Affinity/Co-Brand Hotel For an Affinity/Co-Brand Hotel program, the proposed room redemption value
Program must deliver a cumulative minimum of 100 basis points of Cardholder value per 1
USD of qualifying purchase and not expire sooner than 90 days.

Gift Card or Affinity Co- General purpose gift cards or Affinity/Co-Brand Merchant-specific gift
Brand Merchant-specific certificates for purchasing merchandise at the Merchant Outlet or online.
Gift Certificate Program The gift cards or Merchant-specific gift certificates must not:
● Impose any minimum purchase restrictions
● Assess any additional charges for purchases
● Expire earlier than 90 days

PSR-360 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Core Rules and Visa Product and Service Rules

Rewards Program Redemption Options

Merchant-specific gift certificates may be issued only if the Merchant is

an Affinity/Co-Brand Partner.

Cash/Cash-Equivalent For cash or cash-equivalent rewards, one or more of the following redemption
Program choices:
● Statement credit that applies to any purchase, fees or charge
● Check made payable to the Cardholder with a minimum validity of 90 days
● Direct deposit to the Cardholder‘s bank or other asset account
● USD-denominated general-purpose gift Card that has no purchase or
Merchant restrictions and an expiration date no earlier than 90 days
For cash rewards, the Issuer must support redemptions as follows:
● Either of the following:
– In increments no greater than USD 25
– If the program distributes earnings annually, the full amount of earnings
● Upon Cardholder demand or at least every 12 months
To qualify as a cash/cash-equivalent rewards program, the rewards program
must either:
● For an existing rewards program, demonstrate that at least 75% of
Cardholder redemptions over the past 12 months consisted of cash/cash-
equivalent options
● For a new rewards program, either of the following:
– Exclusively offer only cash/cash-equivalent redemption options and
deliver the required minimum value to the Cardholder
– Submit to Visa program materials describing other redemption options
and future plans to focus on cash/cash-equivalent redemption options
The Issuer must report the percentage of cash redemption options annually
or upon Visa request, and change to a different rewards program if the 75%
threshold is not met.

ID# 0029209 Edition: Oct 2017 | Last Updated: Oct 2016

4.8.4.21 Visa Infinite Card Rewards Currency Accrual – US Region

In the US Region, a Visa Infinite Issuer must comply with all of the following:

● Define and communicate the rewards currency it offers to Cardholders

● Accrue the rewards currency to the benefit of its Cardholders for every qualifying dollar spent on
the Card. The Issuer may exclude only the following Transactions:

14 October 2017 Visa Confidential PSR-361

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Infinite

– Balance transfers
– Convenience checks
– Finance charges
– Cash Disbursements
– Quasi-Cash Transactions
– Fees paid by the Cardholder
● Not cap the amount of qualified spend for the purpose of preventing rewards currency accrual
● Ensure that the approximate retail value of services and merchandise offered as rewards is
comparable to the value the Cardholder would have received for cash-equivalent rewards
● Offer a minimum cumulative value of 100 basis points per USD 1 of qualifying spend on the Card

An Issuer may suspend rewards currency accrual and redemption or withhold previously accumulated
rewards currency if the account is no longer in good standing.

ID# 0029211 Edition: Oct 2017 | Last Updated: Apr 2016

4.8.4.22 Visa Infinite Card Rewards Currency Expiration – US Region

In the US Region, for a Visa Infinite Card, the rewards currency accumulated by a Cardholder must not
be allowed to expire for up to 3 years from the date earned unless the Cardholder's account remains
inactive (no statements generated) for 2 consecutive years.

The following rewards, if offered, must have a minimum expiration period of 90 days from the award
date:

● Certificate for a Hotel stay from an Affinity/Co-Brand Partner

● Gift card or certificate from an Affinity/Co-Brand Merchant
● Cash or cash-equivalent check payable to the Cardholder
● General purpose prepaid card usable at any Merchant

ID# 0029213 Edition: Oct 2017 | Last Updated: Apr 2016

4.8.4.23 Visa Infinite Card Travel and Lifestyle Benefits – US Region

In the US Region, a Visa Infinite Issuer must comply with all of the following requirements:

● Provide its primary Cardholders all of the following travel and lifestyle benefits:
– Visa Infinite Car Rental Privileges
– Visa Infinite Discount Air Benefit

PSR-362 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Core Rules and Visa Product and Service Rules

– Visa Infinite Hotel Privileges

– Visa Infinite Luxury Hotel Collection
– CLEAR Membership
– Global Entry Application Fee Statement Credit
– Visa Signature Perks
● Enable access to the Visa Infinite website portal
● Deliver to its Cardholders a Visa Infinite hotel collection booklet at the time of account opening
and annually thereafter within 30 days of the annual booklet update
● Obtain prior approval from Visa for any additional benefits the Issuer elects to offer
● Facilitate proper delivery of benefits by both:
– Assigning a unique 16-digit Card number to each authorized user receiving the benefits
– Registering in Visa FeatureSelect the primary and secondary user accounts to receive travel and
lifestyle benefits

Visa reserves the right to change or terminate features, benefits, assets and vendors at any time. Visa
will provide a minimum of 60-day prior written notification of the changes to the participating Issuer
where feasible.

ID# 0029214 Edition: Oct 2017 | Last Updated: Apr 2016

4.8.4.24 Visa Infinite Card Insurance Benefits – US Region

In the US Region, a Visa Infinite Issuer must itself, or through Visa, provide the following Visa-required
insurance benefits at no cost to its Cardholder, subject to additional terms, conditions, and exclusions:

Table 4-42: Visa Infinite Insurance Benefits – US Region

Mandatory Insurances Description of Requirement

Auto-Rental Collision Primary coverage up to USD 75,000 for collision damage or theft of a rental car
Damage Waiver
(ARCDW)

Roadside Dispatch Access to pay-per use roadside assistance program

Lost Luggage Reimbursement of up to USD 3,000 per trip if the insured Cardholder’s
Reimbursement checked luggage or carry-on baggage and or/contents are lost due to theft or
misdirection by a common carrier

Travel Accident Coverage of up to USD 500,000 for accidental death or dismemberment 

Insurance

14 October 2017 Visa Confidential PSR-363

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Infinite

Mandatory Insurances Description of Requirement

Travel and Emergency Medical and legal referrals, pre-trip information, emergency services, translation
Assistance assistance, ticket replacement assistance, prescription assistance, and document
delivery assistance

Trip Cancellation / Trip Reimbursement of up to USD 2,000 per insured Cardholder per trip for non-
Interruption Insurance refundable expenses when an insured Cardholder cancels a trip for a covered
reason

Trip Delay Reimbursement of up to USD 500 per ticket for reasonable and necessary
Reimbursement expenses due to flight delays of more than 6 hours or requiring overnight stay

Purchase Security Protection against theft, or damage of items within 90 days of purchase, of up to
USD 10,000 per claim and USD 50,000 per Cardholder

Return Protection Reimbursement of up to USD 300 per item and USD 1,000 per year on covered
items within 90 days of purchase when the Merchant does not accept a returned
item

Warranty Manager Additional year of warranty on manufacturer’s warranties of 3 years or less, for
Service up to USD 10,000 per claim and USD 50,000 per Cardholder. Includes warranty
registration service.

The Issuer must:

● Register the primary Cardholder’s account in Visa FeatureSelect

● If providing benefits to a Virtual Account Cardholder, assign a unique 16-digit Card number to the
Virtual Account

ID# 0029216 Edition: Oct 2017 | Last Updated: Apr 2016

4.8.4.25 Visa Infinite Card Concierge Service – US Region

In the US Region, a Visa Infinite Issuer must, either itself or through a third party, comply with all of the
following:

● Provide concierge service at no charge to Visa Infinite cardholders

● Provide support via phone, website, and email correspondence and make these services available
24 hours a day, 7 days a week, 365 days a year
● Support servicing and fulfillment of the Visa Infinite travel and lifestyle benefits
● Meet or exceed the minimum service requirements, as specified in Section 4.8.2.1, “Visa Infinite
Card Customer Service Requirements”

ID# 0029261 Edition: Oct 2017 | Last Updated: Apr 2016

PSR-364 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Core Rules and Visa Product and Service Rules

4.9 Visa Ultra High Net Worth

4.9.1 Visa Ultra High Net Worth – Card Requirements

4.9.1.1 Visa Ultra High Net Worth (UHNW) Card Minimum Spending Limit – AP and
CEMEA Regions

In the AP Region and CEMEA Region, a Visa Ultra High Net Worth Card Issuer must offer its
Cardholder a minimum spending limit of USD 100,000 (or local currency equivalent).

ID# 0029017 Edition: Oct 2017 | Last Updated: Oct 2015

4.9.1.2 Visa Ultra High Net Worth (UHNW) Point-of-Sale Spend Qualification
Threshold – AP and CEMEA Regions

In the AP Region and CEMEA Region, Visa may automatically modify the Interchange Reimbursement
Fee (IRF) designation for a Visa Ultra High Net Worth (UHNW) Card account using the spend
qualification assessment. The IRF designation will be determined based on whether the Card account
meets or does not meet the annual Visa UHNW point-of-sale spend qualification thresholds for both
consumer credit and debit Cards, as follows:

Table 4-43: Visa Ultra High Net Worth Card Point-of-Sale Spend Qualification Threshold – AP Region
Country Spend Qualification Threshold

Hong Kong HKD 930,000

Singapore SGD 150,000

Table 4-44: Visa Ultra High Net Worth Card Point-of-Sale Spend Qualification Threshold – CEMEA Region
Country Spend Qualification Threshold

Qatar QAR 460,000

Saudi Arabia SAR 460,000

United Arab Emirates AED 460,000

For new countries launching Visa UHNW, the default annual point-of-sale spend qualification
threshold is USD 125,000 (or local currency equivalent).

Spend qualification assessment methodology may be defined by Visa within the specific country.

ID# 0029018 Edition: Oct 2017 | Last Updated: Apr 2017

14 October 2017 Visa Confidential PSR-365

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Ultra High Net Worth

4.9.2 Visa Ultra High Net Worth – Customer Service Requirements

4.9.2.1 Visa Ultra High Net Worth (UHNW) General Customer Service Requirements
– AP and CEMEA Regions

In the AP Region and CEMEA Region, a Visa Ultra High Net Worth (UHNW) Card Issuer must do all of
the following:

● Provide Cardholders with immediate access to a personal customer service representative who
supports account-related and other Cardholder requests
● Provide personalized customer service, 24 hours a day, 7 days a week, via a toll-free and/or collect
telephone number
● Communicate to the Cardholder the customer service toll-free and/or collect telephone number at
least once a year via stand-alone communication piece, billing statement, or email communication
● Print the domestic customer service toll-free number on Cardholder billing statements

ID# 0029023 Edition: Oct 2017 | Last Updated: Oct 2015

4.9.2.2 Visa Ultra High Net Worth (UHNW) Card Emergency Services – AP and
CEMEA Regions

In the AP Region and CEMEA Region, a Visa Ultra High Net Worth Card Issuer must offer all of the
following services to its Cardholders 24 hours a day, 7 days a week, through Visa Global Customer
Care Services and the Issuer customer service center:

● Cardholder Inquiry Service

● Emergency Card Replacement, including:
– Card Verification Value (CVV) encoding
– Minimum spending limit of USD 10,000 (or local currency equivalent)
● Emergency Cash Disbursement, with a minimum stand-in Emergency Cash Disbursement of USD
5,000 (or local currency equivalent)
● Lost/stolen Card reporting

An Emergency Card Replacement or Emergency Cash Disbursement must be delivered to the

Cardholder within 24 hours.

ID# 0029024 Edition: Oct 2017 | Last Updated: Apr 2017

PSR-366 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Core Rules and Visa Product and Service Rules

4.9.3 Visa Ultra High Net Worth – Issuer Requirements

4.9.3.1 Visa Ultra High Net Worth (UHNW) Card Issuer Certification – AP and CEMEA
Regions

In the AP Region and CEMEA Region, a Visa Ultra High Net Worth (UHNW) Card Issuer must both:

● Submit written certification to Visa that its products, systems, procedures, and services comply with
the Visa UHNW requirements and certification agreement
● Ensure that all Visa UHNW Card programs are registered and approved by Visa before launch

ID# 0029015 Edition: Oct 2017 | Last Updated: Oct 2015

4.9.3.2 Visa Ultra High Net Worth (UHNW) Product Name – AP and CEMEA Regions

In the AP Region and CEMEA Region, a Visa Ultra High Net Worth (UHNW) Issuer must do all of the
following:

● Ensure that the name ”Ultra High Net Worth” or “UHNW” does not appear on the Card, in
Cardholder statements, or in any Cardholder communications, including online communications
● In the AP Region:
– Develop a product name that differentiates the Visa UHNW Card from other card products
offered by the Issuer
– Ensure that the product name developed by the Issuer and the Visa Infinite product identifier
appears on:
▪ All Cardholder statements
▪ All Visa UHNW Cardholder communications, except in circumstances where this poses a
security risk 
● In the CEMEA Region:
– Use “Visa Infinite Privilege” as a consumer facing name to differentiate the Visa UHNW Card
from other card products offered by the Issuer
– Ensure that the ”Visa Infinite Privilege" name and the Visa Infinite product identifier appears on:
▪ All Cardholder statements
▪ All Visa UHNW Cardholder communications, except in circumstances where this poses a
security risk
● Use the product name only in reference to a Card with Visa UHNW capabilities

14 October 2017 Visa Confidential PSR-367

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Ultra High Net Worth

● Capitalize the first letter of each word of the product name

ID# 0029022 Edition: Oct 2017 | Last Updated: Apr 2017

4.9.3.3 Visa Ultra High Net Worth (UHNW) Card Disputed Transactions – AP and
CEMEA Regions

In the AP Region and CEMEA Region, a Visa Ultra High Net Worth (UHNW) Card Issuer must both:

● Allow a Cardholder to access dispute resolution services through the Issuer’s toll-free customer
service number
● Send a letter of explanation to the Cardholder when the dispute is resolved

ID# 0029029 Edition: Oct 2017 | Last Updated: Oct 2015

4.9.3.4 Visa Ultra High Net Worth (UHNW) Cardholder Qualification Criteria –
CEMEA Region

In the CEMEA Region, a Visa Ultra High Net Worth (UHNW) Card Issuer must ensure that a potential
Visa UHNW Cardholder has at least USD 5,000,000 of assets in the Issuer’s portfolio.

ID# 0029191 Edition: Oct 2017 | Last Updated: Oct 2015

4.9.3.5 Visa Ultra High Net Worth (UHNW) Marketing – CEMEA Region

In the CEMEA Region, an Issuer must not advertise or openly promote the Visa Ultra High Net Worth
(UHNW) Card, and must make available the Visa UHNW Card to a Cardholder only by invitation.

ID# 0029192 Edition: Oct 2017 | Last Updated: Oct 2015

4.9.4 Visa Ultra High Net Worth – Features and Benefits

4.9.4.1 Visa Ultra High Net Worth (UHNW) Issuer Rewards Program Requirements –
AP and CEMEA Regions

In the AP Region and CEMEA Region, a Visa Ultra High Net Worth (UHNW) Card Issuer must provide a
rewards program to its Visa UHNW Cardholders, as follows:

PSR-368 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Core Rules and Visa Product and Service Rules

Table 4-45: Visa Ultra High Net Worth Issuer Rewards Program Requirements – AP Region and CEMEA
Region
Benefit Description of Benefit

Rewards Program The Issuer must do all of the following:

● Define the rewards currency that it intends to
offer each Cardholder
● Accrue the rewards currency to the benefit of
each Cardholder for every qualifying purchase
Transaction
● Ensure that the approximate retail value of
services and merchandise offered for rewards
redemption is comparable to the required
redemption value

Reward Value In the AP Region, the rewards currency must enable

each Cardholder to redeem a value equivalent to 200
basis points per dollar of qualifying spend.
In the CEMEA Region, the Issuer must implement
one of the following options:
● Rewards currency must enable each Cardholder
to redeem a value equivalent to 200 basis points
per dollar of qualifying spend
● Retail value of services and merchandise offered
to each Cardholder must be equivalent to USD
1,500 per annum
● Rewards currency must enable each Cardholder
to redeem a value equivalent to 100 basis points
per dollar of qualifying spend and the retail
value of services and merchandise offered to
each Cardholder must be equivalent to USD 750
per annum

Qualifying Purchases Rewards currency must be accumulated for every

qualifying dollar spent on the Card. The Issuer must
include each purchase Transaction completed with a
Visa UHNW Card as a qualifying purchase.

No Earnings Caps The Issuer must not establish a cap on qualifying

spend that earns rewards currency.

All rewards program earning structures and redemption schedules must be submitted to Visa at least
45 days before the planned launch date, and are subject to prior written approval from Visa.

ID# 0029019 Edition: Oct 2017 | Last Updated: Oct 2017

14 October 2017 Visa Confidential PSR-369

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Ultra High Net Worth

4.9.4.2 Visa Ultra High Net Worth (UHNW) Travel and Lifestyle Benefits
Requirements – AP Region

In the AP Region, a Visa Ultra High Net Worth (UHNW) Issuer must provide each Visa UHNW
Cardholder with travel and lifestyle benefits as follows:

Table 4-46: Visa Ultra High Net Worth (UHNW) Travel and Lifestyle Benefits Requirements
Benefit Description of Benefit

Travel Accident Insurance Minimum coverage of USD 2 million (or local

currency equivalent) for travel accident insurance
when Visa UHNW Cardholders charge their travel
fares to their Visa UHNW Card

Emergency Medical Insurance Emergency medical insurance benefit of up to USD

50,000 (or local currency equivalent) when traveling
outside the Cardholder’s home country

Emergency Medical Evacuation and Repatriation Emergency medical evacuation and repatriation
services for critical medical needs when traveling
outside the Cardholder’s home country

Complimentary Access to Airport Lounges Complimentary access to airport lounges in all

Worldwide key cities globally. At least one membership per
Cardholder relationship must be provided and must
include unlimited airport lounge access for the
primary Cardholder at no additional cost.
An Issuer may use the service provided by Visa
(priority pass program) or use an alternate vendor
for the provision of this service. If the Issuer uses an
alternate vendor Visa must approve the service.

Local Restaurant Benefits An ongoing program of special benefits, such as free

meals or discounts at key restaurants, in key cities
domestically

ID# 0029020 Edition: Oct 2017 | Last Updated: Apr 2015

4.9.4.3 Visa Ultra High Net Worth (UHNW) Additional Travel and Lifestyle Benefits –
AP Region

In the AP Region, a Visa Ultra High Net Worth (UHNW) Issuer must offer at least 3 of the following
additional local travel and lifestyle benefits to its Visa UHNW Cardholders:

PSR-370 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Core Rules and Visa Product and Service Rules

Table 4-47: Visa Ultra High Net Worth (UHNW) Additional Travel and Lifestyle Benefits
Benefit Description of Benefit

Airline Bonus Points Airline bonus points/miles that are incremental to

the rewards program

Complimentary Expedited Airport Services (Security Complimentary expedited airport services (security
or Immigration) or immigration), such as Fast Track (at least 4 free
services per year)

Home Assistance Home assistance services that cover at least USD 50

per visit and a minimum of 2 visits per year

Hotel Benefits Special hotel benefits, such as complimentary nights,

upgrade services, or discounts at leading hotels
domestically

Limousine Service Complimentary airport limousine services,

domestically or in defined cities. An Issuer may
define the number of complimentary uses.

Local Epicurean Events Ongoing program of access to special epicurean

events in key cities domestically

A Visa UHNW Issuer must provide a written description of the planned additional travel and lifestyle
benefits for review and approval by Visa.

ID# 0029021 Edition: Oct 2017 | Last Updated: Apr 2015

4.9.4.4 Visa Ultra High Net Worth (UHNW) Card Exclusive Privileges Program – AP
and CEMEA Regions

In the AP Region and CEMEA Region, an Issuer must provide information to its Visa Ultra High Net
Worth (UHNW) Cardholders about the Visa UHNW exclusive privileges program. The Visa UHNW
Issuer must communicate both of the following to its Visa UHNW Cardholders:

● Visa UHNW exclusive privileges benefits at least once a year

● New benefits or changes to existing benefits at least 2 months before the effective date

ID# 0029025 Edition: Oct 2017 | Last Updated: Oct 2015

14 October 2017 Visa Confidential PSR-371

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Campus Card

4.10 Campus Card

4.10.1 Campus Card – Issuer Requirements

4.10.1.1 Visa Campus Card Issuance – US Region

In the US Region, participation in Visa Campus Card program is limited to principal Issuers and
Sponsored Members.

A Campus Card Issuer must do all of the following:

● Limit issuance of a Visa Campus Card to:

– A Visa Debit Campus Card or a Visa Prepaid Card
– “Active” student, staff, or faculty members at colleges and universities as defined by the Issuer
in association with each school. “Active” status must be associated with the Cardholder’s
academic or employment status with the school.
● Ensure that any student identification number printed on the Campus Card does not contain any
portion of the student’s Social Security Number, the Account Number or any other number that
may present a privacy or security risk
● Limit issuance of a Visa Campus Card to:
– Identification
– Building access
– Library access
– Other Visa-approved proprietary closed-loop applications
● Enable alternative network routing as required to comply with Regulation II

ID# 0027551 Edition: Oct 2017 | Last Updated: Oct 2015

4.10.1.2 Campus Card Extraneous Numbers or Devices – US Region

In the US Region, any extraneous number or device embossed, printed, etched, encoded, or otherwise
affixed to a Campus Card must not be used to facilitate any financial transactions, other than closed-
loop proprietary college or university system transactions.

ID# 0027553 Edition: Oct 2017 | Last Updated: Oct 2014

PSR-372 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Core Rules and Visa Product and Service Rules

4.10.1.3 Visa Campus Card Programs – US Region

In the US Region, a Visa Campus Card Program Issuer must do all of the following:

● Ensure that at an on-campus location that accepts a proprietary payment method, the
Cardholder’s Transaction Receipt identifies the payment type (Visa or proprietary payment)
● Indemnify, defend, and hold Visa harmless from all claims arising from proprietary payment
functionality and Transactions
● Ensure that Cardholders are provided disclosures that clearly distinguish Visa functionality and
Transactions from those of the school’s proprietary payment service
● Clearly identify Card design elements (if used) that facilitate non-Visa payments relative to Visa
payment elements. The names and marks that denote acceptance of the associated school’s
proprietary payment service must be unique to that school or system of schools.
● Provide Cardholders with customer service support through similar channels and practices used by
the Issuer to support other Visa card programs
● Provide educational support for students, as part of the Issuer's Visa Campus programs to increase
student awareness of money management skills

ID# 0028161 Edition: Oct 2017 | Last Updated: Apr 2017

4.10.1.4 Visa Campus Card Cardholder Disclosure Requirements – US Region

In the US Region, a Campus Card Issuer must clearly disclose to Cardholders all of the following:

● Information on how Cardholders can distinguish between a Visa Transaction and a non-Visa
Transaction
● The difference in functionality between a Visa Transaction and that of the school’s proprietary
payment service
● Dispute rights available for a proprietary payment Transaction
● Any applicable Transaction fees
● Available customer support services. The Issuer must offer customer support services through
similar channels and practices used to support Visa Card programs.

ID# 0028162 Edition: Oct 2017 | Last Updated: Oct 2015

4.10.1.5 Campus Card Proprietary Payment Acceptance – US Region

In the US Region, at an on-campus Merchant location that accepts the school’s proprietary payment
method, an Issuer must ensure that the Merchant complies with all of the following:

14 October 2017 Visa Confidential PSR-373

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Prepaid

● Preserves Cardholder’s choice of payment methods at locations where multiple payment methods
are accepted
● Does not accept proprietary payments at its off-campus locations unaffiliated with the university
and not currently part of the proprietary network if the Merchant otherwise accepts network Card
payments
● Does not access funds designated for Visa Transactions when processing a payment through
proprietary payment network

ID# 0028163 Edition: Oct 2017 | Last Updated: Apr 2015

4.10.1.6 Campus Card Proprietary Network Reporting Requirements – US Region

In the US Region, a Campus Card Issuer must obtain prior approval from Visa for any material changes
(greater than 1% annually) to the number of Campus Card proprietary network acceptance locations.

A Campus Card Issuer must also provide to Visa all of the following:

● An annual report of all new off-campus locations added to the proprietary networks for the prior
year
● At the time of program launch, a report of the first year’s forecasted monetary closed-loop non-
Visa transaction volume. After the first year of operations, an annual report, submitted no later
than 1 July, of actual monetary closed-loop non-Visa transaction volume for the prior year plus
forecasted volume for the upcoming year
● A report identifying any problems regarding Card use, fraud and/or dispute management, and
issues with Acquirer/processor handling relating to proprietary closed-loop payment application or
Campus Card program

ID# 0028164 Edition: Oct 2017 | Last Updated: Oct 2015

4.11 Prepaid

4.11.1 Prepaid – Issuer Requirements

4.11.1.1 Visa Prepaid Card Program Issuance Requirements

A Visa Prepaid Card Issuer must:

● Obtain Visa approval prior to implementing a Visa Prepaid Card program

● Adhere to anti-money laundering and anti-terrorist financing requirements
● Prohibit unauthorized reselling of its Visa Prepaid Cards or accounts

PSR-374 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Core Rules and Visa Product and Service Rules

● Ensure that its Cardholder Agreement or Terms and Conditions state that the Cardholder is not
permitted to resell Visa Prepaid Cards
● Restrict Original Credit Transactions unless Cardholder verification procedures are performed
● Not issue Visa Prepaid Cards as any type of consumer credit program that extends a line of credit
● Ensure that the expiration date embossed on the Card and encoded on the Magnetic Stripe and
Chip (when used) does not exceed 5 years from the date of issuance
● For Visa Gift Cards issued in the US Region, the Issuer must ensure the expiration date encoded
on the Magnetic Stripe or Chip (when used) and embossed or printed on a Visa Gift Card does not
exceed 9 years from the date of issuance
● Print a customer service telephone number1 on the back of a Visa Prepaid Card
● Clearly disclose all applicable fees to the Visa Prepaid Cardholder
● Support Authorization Reversals
● In addition, in the Europe Region, certify that a non-Member that distributes Visa Prepaid Cards on
its behalf complies with the Visa Europe Prepaid Cards Retail Channel Guidelines
1
In the US Region, the number must be a toll-free telephone number.

ID# 0003633 Edition: Oct 2017 | Last Updated: Oct 2016

4.11.1.2 Visa Prepaid Card BIN

A Visa Prepaid Issuer must use a separate BIN for consumer and commercial Visa Prepaid Card
programs.1

A Visa Prepaid Card program type must be issued in a separate BIN or 9-digit account range within a
BIN.
1
This requirement does not apply in the LAC Region.

ID# 0008352 Edition: Oct 2017 | Last Updated: Apr 2017

4.11.1.3 Visa Prepaid Card Cash Access Restrictions

Unless an Issuer has completed Cardholder verification, or when a Visa Prepaid Card is limited to
funding by a government or corporate entity and such entity maintains Cardholder identifying data,1
the Issuer must restrict cash access, including Cash-Back, Manual Cash Disbursements, ATM Cash
Disbursements, and Quasi-Cash Transactions for a Visa Prepaid Card, by declining Transactions with
any of the following MCCs:2

● 4829 (Wire Transfer Money Orders)

14 October 2017 Visa Confidential PSR-375

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Prepaid

● 6010 (Manual Cash Disbursements)

● 6011 (Automated Cash Disbursements)
● 6012 (Financial Institutions – Merchandise, Services, and Debt Repayment)
● 6051 (Non-Financial Institutions – Foreign Currency, Money Orders [not Wire Transfer], Stored
Value Card/Load, Travelers Cheques, and Debt Repayment)
● 6540 (Non-Financial Institutions – Stored Value Card Purchase/Load)
● 7995 (Betting) (Applies only to Quasi-Cash Transactions containing an online gambling indicator in
the US Region)
1
Issuers must ensure that relevant corporate or government entities perform Cardholder verification in accordance with
Issuer policy and applicable law
2
The Issuer must disclose the cash access restrictions to the Cardholder

ID# 0028167 Edition: Oct 2017 | Last Updated: Oct 2017

4.11.1.4 Visa Prepaid Card Funds and Reserves Requirements

A Visa Prepaid Card Issuer must establish fund reserves to cover Visa Prepaid Card Transactions and
Settlement obligations. The Issuer must do all of the following:

● Ensure that prepaid funds are used only for valid Presentments
● Ensure that reserves are used only to cover direct program losses
● Monitor Agent reserves and account funding, including that of Mobile Network Operators (MNOs),
and have access to Agent and MNO systems
● Periodically review and monitor Cardholder funds, including exception reporting
● In instances where the settlement or movement of funds between Visa Prepaid Card Issuers and
their Agents is delayed, remit the funds as expeditiously as possible

A Visa Prepaid Card Issuer must hold and control all Visa Prepaid Card funds and Agent reserves in an
account controlled by the Issuer. This requirement does not apply to:

● Members in countries where applicable laws or regulations require funds to be held in approved
trust accounts
● In the US Region, Issuers of Visa Health Savings Account (HSA) programs, where funds must be
held in an IRS-approved trust account
● Issuers of Visa Mobile Prepaid (VMP) where funds are held with an Issuer-approved Mobile
Network Operator’s (MNO) financial institution partner.

A Visa Mobile Prepaid (VMP) Issuer must:

PSR-376 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Core Rules and Visa Product and Service Rules

● Establish and hold reserves from the MNO to cover Card Transactions and Visa Settlement
obligations
● Perform annual due diligence on the MNO’s financial institution partner

ID# 0027830 Edition: Oct 2017 | Last Updated: Oct 2014

4.11.1.5 Visa Prepaid Card Cash-Access for Visa Payroll and Visa TravelMoney

A Visa Prepaid Card Issuer must enable Cardholder access to funds through the Visa ATM network with
a PIN and via Manual Cash Disbursement at Visa Member offices for both of the following Prepaid
Cards:

● Visa Payroll Cards

● Visa TravelMoney

ID# 0028169 Edition: Oct 2017 | Last Updated: Oct 2014

4.11.1.6 Visa Prepaid Account Balances

An Issuer must disclose its obligation for Card balances to its Visa Prepaid Cardholder. The disclosure
must comply with all of the following:

● Be either in writing or other appropriate means as approved by Visa

● Identify the Issuer responsible for Prepaid Account balances either on the front or back of the Card
● Not imply that Visa is liable for outstanding balances

ID# 0008353 Edition: Oct 2017 | Last Updated: Oct 2014

4.11.1.7 Unembossed Visa Prepaid Cards Online Authorization Requirements

An Issuer of an unembossed Visa Prepaid Card must both:

● Encode the "X2X" Service Code on the Magnetic Stripe to specify Online Authorization
● For Chip-enabled Prepaid Cards, align the Chip personalization parameters for online use only

ID# 0028170 Edition: Oct 2017 | Last Updated: Oct 2014

4.11.1.8 Authorization Preferred Visa Prepaid Cards

An Issuer of Authorization Preferred Visa Prepaid Cards must both:

14 October 2017 Visa Confidential PSR-377

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Prepaid

● Use a unique Visa Prepaid Card BIN or account range for Authorization Preferred Visa Prepaid Card
programs
● Encode the “X2X” Service Code on the Magnetic Stripe to specify Online Authorization

ID# 0025540 Edition: Oct 2017 | Last Updated: Apr 2015

4.11.1.9 Domestic Use Only Visa Prepaid Cards

An Issuer that limits the use of Visa Prepaid Cards to the country of issuance must both:

● Use the "Domestic Use Only" legend on the Visa Prepaid Card
● Ensure that Visa Prepaid Cards are encoded with a Service Code that denotes:
– Online Authorization (X2X)
– “Domestic Use Only”

ID# 0025542 Edition: Oct 2017 | Last Updated: Oct 2014

4.11.1.10 Point-of-Sale Balance Inquiry and Point-of-Sale Balance Return Service –

Issuer Participation Conditions

An Issuer that participates in the Point-of-Sale Balance Inquiry and/or a Point-of-Sale Balance Return
Service must complete systems testing with Visa.

In the US Region, a Visa Prepaid Issuer of Visa Gift Cards, Visa Incentive Cards, or other Non-
Reloadable Visa Prepaid Cards must participate in the Point-of-Sale Balance Inquiry and/or Point-of-
Sale Balance Return Service.

ID# 0025545 Edition: Oct 2017 | Last Updated: Oct 2015

4.11.1.11 Visa Prepaid Card – Address Verification Service (AVS) Requirement –

Canada, LAC, and US Regions

In the Canada Region, LAC Region, and US Region, a Visa Prepaid Card Issuer must support the
Address Verification Service (AVS).

If the Issuer cannot complete a valid AVS check, the Issuer must send AVS response “U” (unsupported).

ID# 0028172 Edition: Oct 2017 | Last Updated: Oct 2014

PSR-378 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Core Rules and Visa Product and Service Rules

4.11.1.12 Multi-Application Domestic-Only Prepaid Programs – LAC Region (Brazil)

In the LAC Region (Brazil), for a multi-application Visa Prepaid Card which combines credit or debit
functionality on the same Card, an Issuer must both:

● Restrict the prepaid functionality to domestic use only

● With prior approval from Visa, issue the Prepaid Card with a credit or a debit BIN if:
– The domestic switch has the ability to differentiate and support the processing of credit, debit,
or prepaid Transactions and apply the correct Interchange
– The Issuer is able to separately report the volume for each category in the regional Operating
Certificates

ID# 0028173 Edition: Oct 2017 | Last Updated: Oct 2014

4.11.1.13 Visa Prepaid Card Transaction Data Requirements – LAC Region (Brazil)

In the LAC Region (Brazil), an Issuer of a Visa Prepaid Card must be able to receive the Merchant legal
name and Merchant tax identification number in the Clearing Record for a Transaction completed with
a Visa Prepaid Card of government programs.

ID# 0029035 Edition: Oct 2017 | Last Updated: Apr 2015

4.11.1.14 Visa Prepaid Cards – Reseller Organization Requirements

An Issuer that contracts with a Visa Prepaid Reseller must do all of the following:

● Ensure the reseller’s compliance with Visa requirements, including anti-money laundering and anti-
terrorist financing requirements
● Conduct due diligence to verify financial soundness and absence of derogatory background
information about any of its principals
● Conduct physical inspection of the business premises of the prospective Reseller when feasible
● Collect the following information about each Reseller and make it available to Visa upon request:
– “Doing Business As” (DBA) name
– Reseller legal name
– Reseller location, including complete mailing address
– Government-issued business identification number and the type of identification
– Incorporation status
– Full first and last name, including middle initial if the Visa Prepaid Reseller is a sole proprietor

14 October 2017 Visa Confidential PSR-379

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Prepaid

– Termination date if the Issuer and Visa Prepaid Reseller terminate the relationship

ID# 0028174 Edition: Oct 2017 | Last Updated: Oct 2014

4.11.1.15 Visa Prepaid Card Sales from a Self-Service Card Dispensing Kiosk

To support the sale of Visa Prepaid Cards from a kiosk, an Issuer or its designated agent must maintain
a comprehensive plan for upkeep and maintenance. The plan must address all of the following:

● Inventory management and restocking of the machine

● Troubleshooting of the device if not operating properly; for example, the machine is out of order,
not dispensing cards, not taking bills or payment, not issuing a receipt
● Available contact information for consumer inquiries
● Retailer training for consumer inquiries

ID# 0028175 Edition: Oct 2017 | Last Updated: Oct 2014

4.11.1.16 Visa Consumer and Government Disbursement Reloadable Cards – Issuer

Requirements – Canada Region

In the Canada Region, an Issuer of a Visa Consumer Card or government disbursement Reloadable
Card1 must do all of the following:

● Not charge the Cardholder a fee for domestic point-of-sale and domestic Card-Absent
Environment Transactions
● Offer free access to financial education and tools to the Cardholder and clearly communicate
available financial education and tools in Cardholder communications and where the Reloadable
Card is being promoted2
● Enable the Cardholder to:
– Reload funds on the Card through one free method, including, but not limited to, bill payment,
bank transfers, retail load hubs, direct deposit, credit or debit Card, cash, person-to-person
funds transfer, mobile remote check deposit, or point-of-sale reload network
– Check available balance through one free method, including, but not limited to internet,
integrated voice response (IVR), or ATM
1
This does not apply to travel Visa Prepaid Cards issued in foreign currency and Visa Commercial Card Issuers.
2
Financial education tools may be Issuer-proprietary (Issuer-branded, -owned, and -developed) or developed by third
parties, as long as the Issuer provides the links to those resources.

ID# 0029459 Edition: Oct 2017 | Last Updated: Apr 2017

PSR-380 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Core Rules and Visa Product and Service Rules

4.11.2 Prepaid – Agent Use/Risk Controls

4.11.2.1 Visa Prepaid Card – Use of Agents – US Region

In the US Region, a Visa Prepaid Card Issuer that uses Agents for its Visa Prepaid Card program must
do all of the following:

● Establish underwriting, monitoring, and control policies for its Agents

● Establish policies and procedures for reviewing solicitation materials used by its Agents
● Ensure that the policies are approved by its board of directors unless Visa specifically waives this
requirement
● Provide the policies to Visa upon request
● Monitor its Agents and ensure it has access rights to all of its Agents’ systems and reports
● Submit a report on all Agent relationships to Visa on a quarterly basis

ID# 0008356 Edition: Oct 2017 | Last Updated: Oct 2014

4.11.2.2 Visa Prepaid Issuer Risk Program Requirements

A Visa Prepaid Card Issuer must comply with, and ensure that its applicable Agent complies with, the
Visa Prepaid Issuer Risk Program Standards Guide1 and cooperate with Visa, or an entity approved by
Visa, for the completion of a periodic review of the Issuer's or its Agent's operations at any time. The
Issuer is responsible for the cost of the periodic review.

The Issuer must both:

● Complete the Prepaid Issuer Self-Assessment Questionnaire upon entry into the Visa prepaid
program and, at minimum, on an annual basis
● Provide to Visa upon request:
– A copy of the completed Prepaid Issuer Self-Assessment Questionnaire
– A copy of the review report
1
This does not apply in the Europe Region.

ID# 0008359 Edition: Oct 2017 | Last Updated: Oct 2016

4.11.2.3 Visa Prepaid Card – Secure Card Destruction Requirements

An Issuer or its Agent must maintain secure Card destruction procedures for recalled, expired, or
damaged Visa Prepaid Cards. The destruction procedures must require all of the following:

14 October 2017 Visa Confidential PSR-381

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Prepaid

● Immediate and secure destruction through shredding or incineration of Cards marked for non-use
● Rendering of all images, Card Account Numbers, and generic identifiers to be completely unusable
or unreadable. Cutting the Card or Card package in half and disposing it in the trash does not
comply with this requirement.
● Immediate creation of an inventory log for Cards marked for destruction which includes a record
of, at minimum, all of the following information:
– Date of destruction
– Date of determination for destruction (when the card was damaged/recalled/expired)
– Number of each card type(s) being counted/ destroyed
– Printed names and signatures of both parties counting or destroying the cards
– Any other data required by the Issuer
● All parties to ensure that all Cards or packaged Cards have actually been destroyed before leaving
the destruction area
● Storage of Cards in a secure environment under dual custody if the Cards cannot be destroyed
immediately upon receipt
● Entities contracted to destroy Cards to present a certificate of destruction to the Issuer or their
Agent once the destruction process is completed
● The Issuer to ensure that any entity acting on behalf of the Issuer complies with the secure
destruction requirements

ID# 0028176 Edition: Oct 2017 | Last Updated: Oct 2014

4.11.3 Prepaid – Affinity/Co-Branding

4.11.3.1 Additional Permitted Member Identification for Prepaid Cards

To display the Marks of another Visa Member on its Visa Prepaid Cards, an Issuer must do all of the
following:

● Obtain prior approval from Visa

● Clearly identify itself as the Issuer on the Card and program materials
● Own, underwrite, and exercise complete control over the Prepaid Card Account and the receivables
associated with it. The non-issuing Member must act only as the distributor/reseller.
● Maintain responsibility for all customer service functions for the Prepaid Card
● Ensure that any Functional Type or Mark does not facilitate payment for goods or services

ID# 0027675 Edition: Oct 2017 | Last Updated: Apr 2017

PSR-382 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Core Rules and Visa Product and Service Rules

4.11.3.2 Visa TravelMoney Cross-Border Issuance – AP, CEMEA, and LAC Regions

In the AP Region, CEMEA Region, and LAC Region, an Issuer that wishes to participate in intraregional

cross-border issuance of Visa TravelMoney Cards with POS and ATM functionality must submit an
application in writing to Visa.

Visa may, at its sole discretion, withhold approval for cross-border issuance.

ID# 0002612 Edition: Oct 2017 | Last Updated: Oct 2017

4.11.3.3 Visa Prepaid Card Affinity/Co-Brand Partner Eligibility Exception

For Visa Prepaid Cards, an Issuer that displays the Marks of a non-Member entity that is engaged in
banking activities and eligible for Visa membership must comply with all of the following:

● Obtain prior written consent from Visa

● Ensure that the Affinity/Co-Brand program is established solely for the purpose of providing the
distribution or sale of certain Visa Prepaid Cards
● Maintain complete control over the Affinity/Co-Brand Visa Prepaid Cards including responsibility
for customer service and assumption of financial liability. The Affinity/Co-Brand partner must not
be engaged in an ongoing contractual relationship with the Cardholder in connection with the
Issuer’s Visa Prepaid Card.
● Assume complete responsibility for oversight and control of their Affinity/Co-Brand partner in
accordance with the reseller requirements specified in Section 4.11.1.14, “Visa Prepaid Cards –
Reseller Organization Requirements.”

ID# 0027677 Edition: Oct 2017 | Last Updated: Apr 2017

4.11.3.4 Visa Prepaid Affinity/Co-Brand Cards Issuer Responsibility

A Visa Prepaid Issuer that establishes any Affinity/Co-Brand partner relations must do all of the
following:

● Ensure that policies and procedures are in place to review and assess the nature of the Affinity/Co-
Brand partner’s business
● Conduct due diligence of all Affinity/Co-Brand partners prior to program launch
● Not establish an Affinity/Co-Brand partner relationship with a business that cannot be verified or
could potentially damage the Visa Brand

The Issuer must obtain and verify all of the following information about its Affinity/Co-Brand partners:

● Business Name

14 October 2017 Visa Confidential PSR-383

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Prepaid

● Address
● Phone Number
● Primary Contact Name
● Primary Contact e-mail Address
● Website URL (if applicable)
● Business Tax Identification Number or government issued identification number associated with
the business or business owner

ID# 0028177 Edition: Oct 2017 | Last Updated: Oct 2015

4.11.4 Prepaid – Cross-Border Remittance

4.11.4.1 Visa Prepaid Remittance Card Issuer Responsibilities

An Issuer of Visa Prepaid Remittance Cards must comply with all of the following:

● Position its program only as either:

– Remittance sender program
– Remittance recipient program
● Not actively solicit or market Visa Prepaid Accounts from, individuals domiciled outside its country
of issuance
● Not issue more than 2 Visa Prepaid Remittance Cards to a single remittance sender or remittance
beneficiary
● Disclose terms and conditions of the program in the dominant language of the country for both
remittance senders and recipients
● Provide Cardholders the option to receive electronic or paper-based monthly statements detailing
Transaction history for the period
● Establish the following maximum limits:
– USD 1,000 per load
– USD 2,500 in aggregate load amount over 30-day rolling period
– USD 2,500 Card balance at any point in time
– USD 1,000 daily withdrawal amount

ID# 0028178 Edition: Oct 2017 | Last Updated: Oct 2014

PSR-384 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Core Rules and Visa Product and Service Rules

4.11.4.2 Visa Prepaid Remittance Card Sender Program

An Issuer that participates in the Visa Prepaid Remittance Card "sender" program must provide
separate Visa Prepaid Cards for the remitting Cardholder and the remittance beneficiary. The Issuer
must limit the distribution of the Cards in one of the following ways:

● Either itself or through its Processor, mail the secondary Card to the remittance beneficiary
● Allow the remitting Cardholder to mail the Visa Prepaid Card to the remittance beneficiary
● Enter into an agreement with a Visa Member in a recipient country to distribute Visa Prepaid Cards
to remittance beneficiaries
● Enter into an agreement with a non-financial institution in the recipient country to distribute cards
to remittance beneficiaries

ID# 0028179 Edition: Oct 2017 | Last Updated: Oct 2014

4.11.4.3 Visa Prepaid Remittance Card Recipient Program

An Issuer that participates in the Visa Prepaid Remittance Card "recipient" program must both:

● Enter into an agreement with the Visa Member in the recipient country to establish an individual
Visa Prepaid Card account for the remittance beneficiary to support a load channel for the
remitting Cardholder
● Provide a facility for loading funds to the remittance beneficiary’s Visa Prepaid Card account

ID# 0028180 Edition: Oct 2017 | Last Updated: Oct 2014

4.11.4.4 Issuer Requirements for the Distribution of Visa Prepaid Cards Outside the
Country of Issuance

To distribute Visa Prepaid Cards outside the country of issuance, a Visa Prepaid Card Issuer must both:

● Submit all required documentation for prior written approval from Visa for each of its Visa Prepaid
Card programs that it enables for distribution in a different country
● Not engage in any activity that amounts to active solicitation and issuance outside its principal
country of business

ID# 0026801 Edition: Oct 2017 | Last Updated: Apr 2015

14 October 2017 Visa Confidential PSR-385

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Prepaid

4.11.4.5 Limitation of Distribution of Visa Prepaid Cards Outside the Country of

Issuance

An Issuer authorized to distribute Visa Prepaid Cards outside its country of Issuance must limit such
distribution to Prepaid products that are funded solely by a multinational corporation or a government
entity.

For Visa Prepaid Cards distributed outside the country of issuance and funded by a multinational
corporation, the Issuer must do all of the following:

● Be a Visa Member in the country where the multinational corporation has its principal place of
business1
● Ensure that no more than 25% of the multinational corporation’s revenue is derived from activities
outside the country in which the participating Issuer is located
● Ensure that the number of the multinational corporation’s employees resident outside the country
in which the participating Issuer is located does not exceed 25% of the multinational corporation’s
overall employee count1
● For a Visa Prepaid Card funded for the purpose of insurance-to-consumer programs, ensure that
the insurance company is located within the country of the Issuer and Cards are provided only
to policy holders who may be living abroad. Centralized global Card distribution for global or
multinational insurance companies is prohibited.

For Visa Prepaid Cards distributed outside the country of issuance and funded by a government entity:

● Ensure that no more than 25% of the total beneficiaries of the government disbursements under
the specified government program reside outside the country of the Issuer
● Ensure that the government entity is located within the same country as the Issuer
1
This restriction does not apply to Airlines, Cruise Lines, and sea-based shipping companies. 

ID# 0026802 Edition: Oct 2017 | Last Updated: Apr 2016

4.11.5 Prepaid – Authorization Services/Funds Access

4.11.5.1 Visa Prepaid Card Selective Authorization

A Visa Prepaid Card Issuer’s systematic decline responses to Authorization Requests for specific
Prepaid Cards must be based only on the following criteria:

● MCC
● Merchant name or terminal identification
● Location or Merchant Outlet

PSR-386 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Core Rules and Visa Product and Service Rules

A Prepaid Card Issuer must obtain approval from Visa before implementing Selective Authorization
programs or limiting acceptance, except when the Issuer suspects fraudulent or unusual activity.

ID# 0025537 Edition: Oct 2017 | Last Updated: Oct 2014

4.11.5.2 Partial Authorization Service for Visa Prepaid Card Issuers

A Visa Prepaid Card Issuer and its VisaNet Processor that offers Partial Authorization must support
Partial Authorization Transactions and Authorization Reversals.

In the Canada Region and US Region, a Visa Prepaid Card Issuer and its VisaNet Processor must
support Partial Authorization Transactions.

ID# 0002494 Edition: Oct 2017 | Last Updated: Oct 2016

4.11.6 Prepaid – Partners

4.11.6.1 Visa Prepaid Partner Agreement Requirements – General

A Visa Member that uses a Prepaid Partner to sell, activate and/or perform Load Transaction
processing for Visa Prepaid Cards must perform required due diligence and establish a Prepaid Partner
Agreement or amend an existing agreement.

The Prepaid Partner Agreement must, at minimum, address all of the following:

● Terms and conditions of the relationship between the Issuer and/or Acquirer and the Prepaid
Partner
● Any applicable service fee charged to a Cardholder by the Prepaid Partner for the purchase,
activation, or load of Visa Prepaid Cards
● The portion of any service fees that will be paid to the Issuer or Acquirer
● Responsibility to protect Cardholder information
● Requirement to provide a Transaction Receipt to the Cardholder for the sale, activation or
load (including the amount loaded to the Card) as applicable, containing all of the following
information:
– Type of Transaction (purchase, activation, and/or reload)
– Transaction amount with a separate listing of the value of the reload (or sale) as well as any
service fee charged to the Cardholder
– Last 4 digits of the Visa Prepaid Card number reloaded or sold to identify the Visa Prepaid Card
used/purchased in the Transaction
– Type of tender used to fund the reload or purchase

14 October 2017 Visa Confidential PSR-387

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Prepaid

– Purchase or load location

● Permission for Visa and its Issuers to publicize their names and participating location addresses
● Prepaid Partner policy relative to permitted sources of tender accepted by the Prepaid Partner for
purchase and Load Transactions
● Procedures for financial Settlement between Member and its Prepaid Partner
● Prepaid Partner obligation to prominently disclose Transaction fees (if assessed) and the reload
Brand Marks, consistent with the Prepaid Partner’s current display of the Visa Mark
● Requirements for Load Transactions, including those of the Issuer and Acquirer obligations which
involve, or are relevant to, a Merchant as applicable
● Procedures for good faith adjustments by the Prepaid Partners in case of processing errors
● Compliance with the Visa rules
● Prepaid Partner responsibilities regarding dispute resolution in support of requests for information
by the Acquirer

ID# 0028181 Edition: Oct 2017 | Last Updated: Oct 2014

4.11.6.2 Prepaid Partner – Load Partner Requirements

In addition to the requirements specified in Section 4.11.6.1, “Visa Prepaid Partner Agreement
Requirements – General,” a Prepaid Partner that provides Load Transaction services must do all of the
following:

● Obtain Issuer approval of a Load Authorization Request and load value to a Visa Prepaid Card
participating in Visa Prepaid Load Service or Visa ReadyLink unless the Prepaid Partner suspects
the Transaction may be unauthorized or involve fraudulent activity
● Complete the Load Transaction only:
– In a Card-Present Environment
– If the Prepaid Partner and the Visa Prepaid Card Issuer are located within the same country
– In the Cardholder’s billing currency
– Upon receiving Issuer approval to an Authorization Request for reloads on qualified Reloadable
Cards. If the Authorization Request is denied by the Issuer, the Prepaid Partner must return the
funds to the Cardholder
● Develop and maintain Acceptance Devices and system applications
● Provide proper staff training to ensure accurate processing of Load Transactions in accordance with
the requirements established by the Acquirer

PSR-388 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Core Rules and Visa Product and Service Rules

● Clearly identify the Prepaid Partner in all Load Transactions by including on the Transaction Receipt
the Prepaid Partner name, location address and identification code which allows the Cardholder to
readily identify the location of the Load Transaction terminal
● Determine with their Acquirer the types of funds accepted for Load Transactions
● Collect the tendered funds in advance of initiating a Load Transaction
● Not initiate reversals of Load Transactions to resolve disputes arising from issues with the funding
source for the Load Transaction
● Establish procedures to mitigate the risk of losses and fraud involved in loading value to Visa
Prepaid cards. They must:
– Monitor suspicious activity related to Load Transactions
– Utilize appropriate card acceptance procedures if payment cards are used as tender for the
source of funds to load Visa Prepaid Cards
● Establish and maintain procedures for effective service support to Visa Prepaid Cardholders by
their Issuers

A Prepaid Partner that participates in Load and Activation services must obtain Issuer approval of an
activation and load Authorization Request for Card activation for both Reloadable Cards and Non-
Reloadable Cards.

The Prepaid Partner must maintain at all times reasonable procedures and practices to ensure that it
does not sell, in aggregate, more than USD 10,000 of ‘prepaid access’ and ‘closed loop prepaid access,’
as defined under 31 CFR 1010.100 (ww) and (kkk), respectively, to any one person during any one day.
For purposes of this aggregation, the policies and procedures put in place by the Prepaid Partner must
be risk-based and appropriate for its particular business.

ID# 0028182 Edition: Oct 2017 | Last Updated: Oct 2015

4.11.6.3 Visa Prepaid Partner – Retail Partner Requirements

In addition to the general requirements specified in Section 4.11.6.1, “Visa Prepaid Partner Agreement
Requirements – General,” a Prepaid Partner that sells Visa Prepaid Cards in a retail channel must
comply with all of the following:

● Implement VisaNet enhancements required to improve consumer experience

● Not be engaged primarily in the business of selling alcohol, tobacco, firearms, gambling, adult-
themed items, products that claim or imply a similar efficacy as prescription drugs, controlled
substances, or recreational/street drugs, irrespective of claims of legality or other goods that may
negatively impact the Visa Brand. This restriction also applies to a business that targets underage
patrons.

14 October 2017 Visa Confidential PSR-389

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Prepaid

● Have an established Fraud Management team and procedures to notify the Issuer, or the Issuer-
designated VisaNet Processor or Third Party Agent of any fraud, theft, or compromise of Visa
Prepaid Cards
● Not sell a Visa Prepaid Card if there is evidence of potential Card compromise, such as tampered
packaging. The retailer must retain the Card and either return the Card to the Issuer or their
designated Third Party Agent per the Issuer’s instructions, or notify the Issuer and securely render
the Card unusable
● Not sell Visa Prepaid Cards that have Contactless functionality unless they are packaged or stored
in a secure manner that prevents the Card from being read prior to sale
● Establish processes and procedures to handle bulk sales to ensure Cards being purchased are not
being used for illegal purposes
● Not subcontract any services that it performs on behalf of the Issuer to a third party without the
Issuer’s consent
● In the US Region, be an existing Visa acceptance Merchant, unless the Merchant does not sell
physical goods

ID# 0008355 Edition: Oct 2017 | Last Updated: Oct 2017

4.11.6.4 Visa Prepaid Card Retail Channel Partner Agreement

An Issuer must ensure that its Prepaid Partner Agreement for retail channel partners both:

● Specifies minimum and general merchandising requirements

● Includes details pertaining to:
– Shipping, storage, and reporting of Prepaid Card inventory
– Reporting requirements for lost/stolen cards
– Process for handling damaged Cards/packages
– Secure Card destruction procedures

ID# 0028271 Edition: Oct 2017 | Last Updated: Oct 2014

4.11.6.5 Visa Prepaid Card Retail Channel Partner – Issuer Requirements

In addition to the requirements specified in Section 4.11.6.1, “Visa Prepaid Partner Agreement
Requirements – General,” a Visa Prepaid Card Issuer that distributes Visa Prepaid Cards in a retail
channel must do all of the following:

● Ensure all Prepaid Partners engaged in selling Visa Prepaid Cards are in good financial standing
and have been in business for no less than 1 year

PSR-390 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Core Rules and Visa Product and Service Rules

● If applicable, ensure policies and procedures are in place to evaluate individual franchises and
ensure that each franchise adheres to an Issuer-agreed corporate policy for the sale of Visa Prepaid
Cards
● Make available to Visa upon request:
– Separate sales and inventory data for each retailer
– A list of all participating retailers
– Operational processes and procedures for all parties involved in the creation, distribution,
storage, merchandising, sales, funding settlement and replacement of Visa Prepaid Cards
● Ensure there is no active solicitation or sales of Visa Prepaid Cards outside countries where the
Issuer holds valid Visa issuing licenses
● Detail the operational processes and procedures for all parties involved in the creation,
distribution, storage, merchandising, sales, funding, settlement, and replacement of Visa Prepaid
Cards. These processes and procedures must include all of the following:
– Plastics and package creation
– Inventory, sales and return process
– Inventory and distribution
– Purchase and activation
– Voids and returns
– Flow of funds
● Make funds available to the Cardholder no later than 24 hours from the time of Card activation.
The maximum duration of an activation delay must be disclosed on the outside of the packaging
for any card program that delays automatic activation for more than 1 hour from the time of
purchase.

ID# 0028183 Edition: Oct 2017 | Last Updated: Oct 2014

4.11.6.6 Visa Prepaid Card Retail Channel Display Requirements

A Visa Prepaid Card Issuer that distributes Visa Prepaid Cards in a retail channel must require its retail
channel partners to ensure that the Visa Prepaid Cards comply with all of the following:

● Are not placed near tobacco products, alcohol, firearms, adult magazines or videos, or lottery or
gaming machines
● Are not targeted toward underage customers
● Have equal or greater prominence compared to other payment network-branded Prepaid card
offerings, excluding the retailer’s own branded gift card

14 October 2017 Visa Confidential PSR-391

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Prepaid

● If sold on “clip strips” or “merchandising strips,” are securely fastened to the shelf. Reorder/
inventory tags with a bar code must be placed on the shelf or the strip in order for clerks to
reorder products and indicate permanent placement for them.
● Are not sold or marketed in conjunction with payday loans

ID# 0028184 Edition: Oct 2017 | Last Updated: Oct 2014

4.11.6.7 Visa Prepaid Card Packaging

A Visa Prepaid Card Issuer must ensure that the packaging used for a Visa Prepaid Card complies with
all of the following:

● Is tamper-evident and tamper-resistant. New package construction designs being introduced in

the market must be approved by Visa before program launch.
● Holds the Card in a manner that prevents disclosure of the Card Account Number, CVV and
Magnetic Stripe before purchase
● Displays the Visa name and Brand Mark or a graphic of the Card design prominently on the
outside of the package and with equal or greater prominence compared to any other marks
● Does not display Third Party Agent branding on the package unless the Third Party Agent will
provide customer service to the Cardholder
● Includes a unique identifier to allow inventory tracking and quality control checks for the enclosed
Card. The identifier must not include any portion of the Visa Card Account Number and must not
enable payment Transactions.

ID# 0028185 Edition: Oct 2017 | Last Updated: Oct 2014

4.11.6.8 Visa Prepaid Card Package Disclosure

A Visa Prepaid Card Issuer must ensure that the outside of a Visa Prepaid Card package clearly and
legibly discloses all of the following information:

● The Card expiration date

● All applicable consumer fees, including purchase fee
● Name of the Card Issuer. This must also be included in all other program communication materials.
● Information to indicate that the Card is not active until purchased or activated post-purchase, as
applicable
● Channels through which the Cardholder may register the Card (in-store, via a website and/or
application, or by phone)
● Information regarding collection of personal information, if required

PSR-392 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Core Rules and Visa Product and Service Rules

● All Card limitations including, but not limited to, reload capabilities, cash access, and any
acceptance restrictions
● An activation sticker if post-sale activation is required
● If the package does not include the actual Card, information about how the Card will be made
available, and applicable terms and conditions

A Visa Prepaid Card retail package must include information for the Cardholder regarding all of the
following:

● Card activation, including a post-activation sticker on the Card

● Card usage
● If the Card allows cash access, requirement regarding the collection of personal Cardholder
information before the Card can be activated
● Acceptance limitations and/or conditions for using the Card in restaurants, hotels, and gas stations
● Means for verifying the Card balance
● Information about acceptance locations
● Split-tender Transactions
● Other terms and conditions as required, and visibly stated prior to purchase

ID# 0028055 Edition: Oct 2017 | Last Updated: Apr 2017

4.11.6.9 Visa Prepaid Card Package Disclosure for Visa Gift Cards

In addition to the requirements specified in Section 4.11.6.8, “Visa Prepaid Card Package Disclosure,”
for a Visa Gift Card sold by a retail partner, an Issuer must ensure that the Card package clearly and
prominently shows all of the following:

● The words “Gift” or “Gift Card” on the outside of the package

● The currency denomination for pre-denominated Visa Prepaid Cards
● The minimum and maximum load/value for variable load Cards

Visa Gift Card packaging must not specifically target underage Customers.

ID# 0028186 Edition: Oct 2017 | Last Updated: Oct 2016

4.11.6.10 Visa Prepaid Card Package Disclosure for Visa Reloadable Cards

In addition to the requirements specified in Section 4.11.6.8, “Visa Prepaid Card Package Disclosure,”
for a reloadable Visa Prepaid Card, an Issuer must ensure that the package clearly and prominently
discloses all of the following:

14 October 2017 Visa Confidential PSR-393

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Prepaid

● The words “Reloadable Visa Prepaid,” “Visa Reloadable Prepaid,” “Visa Prepaid,” or “Reloadable” on
the outside
● The minimum and maximum amount of initial load and subsequent reloads
● The type of funds accepted for initial load and subsequent reloads
● Funding channels for the account – in-store, online, or by phone
● Funds availability and any delays between the time of load/reload to availability of funds

ID# 0028187 Edition: Oct 2017 | Last Updated: Oct 2014

4.11.7 Prepaid – General Purpose/Load Requirements

4.11.7.1 Non-Reloadable Visa Prepaid Cards – Issuer Requirements

For Non-Reloadable Cards, an Issuer must do all of the following:

● Limit the amount of initial funding to no more than USD 1,000 (in the Europe Region, EUR 750 or
as required by applicable laws or regulations) if Cardholder verification has not been completed
● Not permit any additional loads after the initial funding
● Process a Credit, Reversal, or Adjustment only if it is directly related to a previous purchase
Transaction
● Block or decline Recurring Transactions, Installment Transactions, and Unscheduled Credential-on-
File Transactions. This does not apply to Transactions using a Stored Credential that are initiated by
the Cardholder.
● Print the legend “Non-Reloadable” on the back of the Card
● Obtain prior approval from Visa to opt out of participation in ATM Transactions1
1
This does not apply in the AP Region (Taiwan).

ID# 0025535 Edition: Oct 2017 | Last Updated: Oct 2017

4.11.7.2 Reloadable Visa Prepaid Cards

Unless an Issuer has completed Cardholder verification, or when a Visa Prepaid Card is limited to
funding by a government or corporate entity and such entity maintains Cardholder identifying data,1
the Issuer must do all of the following:

● Limit the amount of initial funding to no more than USD 1,000 (or local currency equivalent)
● Not permit cash access
● Not reload the Card beyond initial funding

PSR-394 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Core Rules and Visa Product and Service Rules

An Issuer must issue Reloadable Visa Prepaid Cards with either the Cardholder name or a Visa-
approved generic identifier.
1
Issuers must ensure that relevant corporate or government entities perform Cardholder verification in accordance with
Issuer policy and applicable law.

ID# 0025534 Edition: Oct 2017 | Last Updated: Oct 2017

4.11.7.3 General Purpose Reloadable Transit Co-Branded Cards

An Issuer of a general purpose reloadable transit co-branded Card must do all of the following:

● Limit the amount of initial funding to no more than USD 1,000 (or local currency equivalent) if
Cardholder verification has not been completed
● Complete Cardholder verification before permitting:
– Cash access
– Subsequent Load Transactions
● Limit the Card to domestic use only

ID# 0028188 Edition: Oct 2017 | Last Updated: Apr 2017

4.11.8 Prepaid – Load Services

4.11.8.1 Visa Prepaid Card Load Service Transactions Issuer Requirements

An Issuer that participates in Load Transaction processing must do all of the following:

● Designate BINs or BIN ranges within its Visa Prepaid Card program for participation in Visa Prepaid
Load Service or Visa ReadyLink1 service
● If adding load capability to an existing, already approved, Visa Prepaid program, submit to Visa an
updated Program Information Form (PIF) indicating participation in the service
● Certify with Visa the ability to support financial messages without a PIN for settlement of
Load Transactions and receive Load Transaction messages including fee collection and funds
disbursement messages
● Implement and maintain processes and procedures to mitigate potential risk and fraud associated
with Load Transactions
● Communicate to Visa Prepaid Cardholders the terms and conditions, including any fees associated
with Load Transactions
● Provide Cardholders of designated Reloadable Cards written information about the process for
adding value to their Cards at participating load locations

14 October 2017 Visa Confidential PSR-395

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Prepaid

● Establish and monitor processes to ensure effective Cardholder service, timely disclosure of
information and resolution of disputes
● Not establish any Stand-In Processing (STIP) parameters for Load Transaction processing
● Approve Authorization Requests to load funds to Reloadable Cards
● Support Authorization and Settlement of Load Transactions and Load Reversal Authorization
Requests and responses processed through VisaNet
● Support good faith efforts to address Acquirer or Prepaid Partner processing errors and
adjustments to Visa Prepaid Cards in connection with Load Transactions
1
Visa ReadyLink Service is available only in the US Region. A Visa Prepaid Issuer in the US Region that participates in Visa
ReadyLink must be a financial institution eligible for deposit insurance or share insurance.

ID# 0002495 Edition: Oct 2017 | Last Updated: Oct 2014

4.11.8.2 Visa Prepaid Load Service – Posting of Funds

In addition to the requirements specified in Section 4.11.8.1, “Visa Prepaid Card Load Service
Transactions Issuer Requirements,” an Issuer that participates in the Visa Prepaid Load Service must
post the value of the funds loaded to the Cardholder’s reloadable Visa Prepaid Card either immediately
upon Authorization or Clearing.

ID# 0028272 Edition: Oct 2017 | Last Updated: Oct 2014

4.11.8.3 Visa Prepaid Card Load Service Transactions – Collection of Funds

To collect funds for a disputed Visa Prepaid Card Load Transaction, an Issuer must use a Fee Collection
Transaction and ensure all the following conditions are met:

● The Issuer approved the Load Transaction Authorization Request

● The Issuer posted the value to the Prepaid Account upon Authorization or the Cardholder provides
a Transaction Receipt documenting the Visa Prepaid Load Service amount
● No associated Clearing Record was received for an authorized Load Transaction
● The amount in the Clearing Record is less than the amount reflected on the Transaction Receipt
and no reversal was sent

The Fee Collection Transaction for a disputed Load Transaction amount must be submitted within 180
calendar days from the related event but no earlier than 10 calendar days from the Authorization date.

Cardholder disputes arising from the use of a Visa Card to purchase or add value to a Visa Prepaid
Card at a Prepaid Partner are subject to standard Visa dispute resolution requirements.

ID# 0008354 Edition: Oct 2017 | Last Updated: Oct 2016

PSR-396 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Core Rules and Visa Product and Service Rules

4.11.8.4 Visa ReadyLink Load Service – Additional Issuer Requirements – US Region

In the US Region, in addition to the requirements specified in Section 4.11.8.1, “Visa Prepaid Card Load
Service Transactions Issuer Requirements,” a Visa Prepaid Issuer that participates in Visa ReadyLink
must make funds available to the Cardholder immediately upon approval of the Authorization Request
for a Load Transaction.

ID# 0028189 Edition: Oct 2017 | Last Updated: Oct 2014

4.11.9 Prepaid – Visa TravelMoney

4.11.9.1 Visa TravelMoney Participation

A Prepaid Card Issuer that participates in the Visa TravelMoney program must comply with all of the
following:

● Participate in the Card Verification Service

● Issue pre-assigned or customer-selected PINs to all Visa TravelMoney Cards
● Accept PIN for Cardholder verification at an ATM
● Support ATM Cash Disbursements at both Visa/Plus ATM and Manual Cash Disbursements at Visa
Member offices
● Not position Visa TravelMoney Cards as equivalent to Traveler’s Cheques

ID# 0002503 Edition: Oct 2017 | Last Updated: Oct 2014

4.11.9.2 Visa TravelMoney Student Card Issuer Requirements – LAC Region

In the LAC Region, a Visa TravelMoney Student Card Issuer must:

● Issue Cards as a Chip-enabled Prepaid Card

● Enable both Point-of-Transactions and ATM functionality on its Visa TravelMoney Student Cards
● Issue Cards using either account ranges only within existing Visa TravelMoney BINs or a unique
Visa TravelMoney BIN

ID# 0029272 Edition: Oct 2017 | Last Updated: Apr 2016

4.11.9.3 Visa TravelMoney Student Card Core Benefits – LAC Region

A Visa TravelMoney Student Card Issuer must, at a minimum, provide to its Cardholders all of the
following core product benefits, unless prohibited by applicable laws or regulations:

14 October 2017 Visa Confidential PSR-397

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Prepaid

● Rental car insurance, including country of residence

● Travel and Emergency Assistance Services
● Visa Purchase Protection
● Visa Price Protection
● Visa Extended Warranty
● Visa Trip Delay
● Visa Luggage Delay

ID# 0029271 Edition: Oct 2017 | Last Updated: Oct 2017

4.11.9.4 Visa TravelMoney Card Account Number Specifications – ATM Only

An Issuer of Visa TravelMoney Cards with ATM-only functionality must comply with both of the
following:

● Not print or emboss the 16-digit Visa TravelMoney Card Account Number on the Card
● Indent-print the 13-digit Visa TravelMoney Card serial number on the back of the Visa TravelMoney
Card

ID# 0002512 Edition: Oct 2017 | Last Updated: Oct 2014

4.11.9.5 Visa TravelMoney – Access to Funds – US Region

In the US Region, if an Issuer offers multiple Visa TravelMoney Cards to a Cardholder, the Issuer must
both:

● Ensure full access to Visa TravelMoney funds for each Visa TravelMoney Card held by the
Cardholder. If one or more Visa TravelMoney Cards are lost, the remaining Cards must still have
access to funds.
● Replace one or more Cards  up to the total number of Visa TravelMoney Cards originally purchased
if one or more are lost, stolen, or damaged.

ID# 0008403 Edition: Oct 2017 | Last Updated: Oct 2015

4.11.9.6 Visa TravelMoney – ATM and POS Functionality

An entity must be licensed as a Visa Member to combine Point-of-Transaction and ATM functionality
on its Visa TravelMoney Cards.

An Issuer that is licensed only for the issuance of Visa TravelMoney Cards must restrict the functionality
on the Card to ATM use only.1 

PSR-398 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Core Rules and Visa Product and Service Rules

1
This does not apply to Visa TravelMoney Student Cards.

ID# 0025548 Edition: Oct 2017 | Last Updated: Oct 2015

4.11.9.7 Brand Mark Identifier for Visa TravelMoney Cards with POS Functionality

A Visa TravelMoney Card issued with Point-of-Transaction functionality must bear the Visa
TravelMoney Mark in addition to the Visa Brand Mark or the Visa Brand Mark with the Electron
Identifier.

ID# 0025547 Edition: Oct 2017 | Last Updated: Oct 2014

4.11.9.8 Visa TravelMoney Cardholder Notification

An Issuer of Visa TravelMoney Cards must inform its Cardholders that a Visa TravelMoney Card may be
used at a Visa/Plus ATM location.

ID# 0002511 Edition: Oct 2017 | Last Updated: Oct 2014

4.11.10 Prepaid – Visa Buxx

4.11.10.1 Visa Buxx Card Issuer Implementation Requirements – US Region

In the US Region, at least 30 days before issuing Cards, a Visa Buxx Issuer must submit to Visa
written certification that its programs, systems, procedures, and services can support Visa Buxx Card
requirements.

ID# 0004361 Edition: Oct 2017 | Last Updated: Oct 2014

4.11.10.2 Visa Buxx Card Issuer Requirements – US Region

In the US Region, a Visa Buxx Issuer must designate a parent or an adult sponsor as the account owner
of the Card with the option for the minor/underage person to be an authorized user:

A Visa Buxx Issuer must comply with all of the following:

● Not market a Visa Buxx Card to an underage person and decline the application if the intended
authorized user is under the age of 13
● Offer the account owner the option to:
– Establish defined spending and cash access limits by Transaction amount, type, and/or
frequency

14 October 2017 Visa Confidential PSR-399

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Prepaid

– Receive text message, email or mobile application notifications when the limits are exceeded
– Support on-demand, scheduled, or recurring minimum balance reloads in at least 3 ways, one
of which must make funds available to the Cardholder within one hour of initiating the load
● Either itself, through Visa, or a third-party provider, offer:
– Parental notification of payment activity and current balance information
– The option to receive paper and/or electronic delivery of periodic Card statements
– The ability to manage the account online
– The ability to check available balance via internet, interactive voice response (IVR), or ATM

ID# 0008378 Edition: Oct 2017 | Last Updated: Oct 2014

4.11.10.3 Visa Prepaid Cash Access for Visa Buxx Cards – US Region

In the US Region, a Visa Buxx Issuer must enable Cardholder access to funds through the Visa ATM
network with a PIN if cash access is authorized on the account by the parent account holder.

ID# 0028190 Edition: Oct 2017 | Last Updated: Oct 2014

4.11.11 Prepaid – Teen Card

4.11.11.1 Visa Prepaid Teen Cards – Issuer Requirements

An Issuer must only allow a parent or an adult sponsor to be the designated account owner of a Visa
Prepaid Teen Card with the option of allowing the teen1 to be an authorized user, and comply with all
of the following:

● Only allow a parent or an adult sponsor to be the designated account owner of the Visa Prepaid
Teen Card
● Offer the option for the teen to be an authorized user of the Card
● Limit ordering of new or additional Cards to the adult sponsor that opened the account
● Offer multiple options to the account owner for reloading the Visa Prepaid Teen Card
● Provide online account management
● Make balance check available via internet, interactive voice response (IVR) or ATM
● Provide link to money management resources
● Provide the ability to set up optional text or email alerts to inform parents of Card load and
Transaction activity and balance

PSR-400 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Core Rules and Visa Product and Service Rules

● Offer account owners or Cardholders a choice of receiving either paper or electronic delivery of
monthly statement
1
In the US Region, the Issuer must decline applications if the intended authorized user is under the age of 13.

ID# 0028191 Edition: Oct 2017 | Last Updated: Oct 2014

4.11.12 Prepaid – Employee Benefits/Healthcare

4.11.12.1 Visa Employee Benefit Card Issuer Requirements – US Region

In the US Region, a Visa Prepaid Card Issuer must comply with both of the following:

● Not permit cash access for its Employee Benefits Cards

● Support Retrieval Request reason code 27 (Healthcare Auto-Sub Data Retrieval Request), for the
purpose of obtaining detailed Transaction Receipt data from Acquirers, via fax, for Visa Flexible
Spending Accounts (FSA) or Visa Health Reimbursement Arrangement (HRA)

ID# 0008386 Edition: Oct 2017 | Last Updated: Oct 2014

4.11.12.2 Visa Employee Benefit Card (FSA/HSA/HRA) Issuance Requirements – US

Region

An Issuer of Visa Employee Benefit Cards must not use the identifier “Check Card” on Flexible
Spending Account (FSA), Health Savings Account (HSA), or Health Reimbursement Arrangement (HRA)
Cards.

An Issuer or its processor that offers multi-purse programs on a Card which includes an FSA must do
all of the following:

● Classify the BIN as prepaid FSA

● Provide Cardholders with clear and detailed information about their Visa multi-purse Card, the
various accounts or purses it accesses and permitted Card use, including any restrictions applicable
to each purse
● Ensure that rules and regulations for each account or purse type are followed, including all of the
following:
– Restriction on combining certain accounts such as HSA and an unrestricted FSA
– Management of each purse’s distinct operational requirements
– Use of the funds in accordance with IRS guidelines

ID# 0028192 Edition: Oct 2017 | Last Updated: Oct 2014

14 October 2017 Visa Confidential PSR-401

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Prepaid

4.11.12.3 Healthcare Auto-Substantiation Requirements – Issuer Requirements – US

Region

In the US Region, a Visa Prepaid Card Issuer or its Agent must certify with Visa and obtain a license
from, and be certified by, SIGIS to support Healthcare Auto-Substantiation Transactions if it offers
either:

● Visa Flexible Spending Account (FSA)

● Visa Health Reimbursement Arrangement (HRA)

A participating Issuer or its Agent must do all of the following:

● Properly identify and approve Healthcare Auto-Substantiation Transactions based on the amount
identified in the eligible healthcare amount field
● Ensure support of reporting systems to identify auto-substantiated Transactions
● Support retrieval requests for receipt detail associated with Visa Healthcare Auto-Substantiation
Transactions

ID# 0003421 Edition: Oct 2017 | Last Updated: Oct 2014

4.11.12.4 Visa Prepaid Card Cash Access Restrictions For Employee Benefit Programs –
US Region

In the US Region, in addition to the requirement specified in Section 4.11.1.3, “Visa Prepaid Card Cash
Access Restrictions,” a Visa Prepaid Card Issuer must, at all times, block cash access, including Cash-
Back, Manual Cash Disbursement, ATM Cash Disbursement, and Quasi-Cash Transactions for the
following Visa Employee Benefit Card accounts:

● Flexible Spending Accounts (FSA)

● Health Reimbursement Arrangements (HRA)
● Dependent care account
● Transportation benefits

For a Visa Prepaid Card Health Savings Account (HSA), if the Issuer does not support ATM cash access,
the Issuer must use a separate prepaid BIN for the HSA Card program.

ID# 0028193 Edition: Oct 2017 | Last Updated: Apr 2016

PSR-402 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Core Rules and Visa Product and Service Rules

4.11.13 Prepaid – Visa Mobile

4.11.13.1 Visa Mobile Prepaid General Requirements – AP Region, CEMEA Region, and
LAC Region

A Member participating in Visa Mobile Prepaid must do all of the following:

● Receive Original Credit Transactions, where available

● Ensure that all Visa Mobile Prepaid accounts are linked to a valid mobile telephone number
● Provide Visa with mobile phone number (Mobile Subscriber Integrated Services Digital Network-
Number – MSISDN) to primary Account Number (PAN) mapping data for each active Visa Mobile
Prepaid account

ID# 0027159 Edition: Oct 2017 | Last Updated: Oct 2016

4.11.13.2 Visa Mobile Prepaid Issuer Requirements – AP, CEMEA, and LAC Regions

In the AP Region, CEMEA Region, and LAC Region, a Visa Mobile Prepaid Issuer must do all of the
following:

● Use a unique Visa Mobile Prepaid product sub-type and a prepaid BIN assigned to a Visa
consumer, business, or commercial product
● Ensure that a physical companion Card issued for a virtual Visa Mobile Prepaid account complies
with the same branding requirements as any other Visa Card
● Inform the Visa Mobile Prepaid user of any fees that may be charged
● Comply with the routing directory requirements
● Issue commercial Visa Mobile Prepaid Accounts to its Mobile Money Agents if participating in
interoperable Mobile Money Agent services
● Support authentication for all Visa Mobile Prepaid Transactions

ID# 0027160 Edition: Oct 2017 | Last Updated: Oct 2014

4.11.13.3 Visa Mobile Prepaid Quarterly Reporting – AP, CEMEA, and LAC Regions

In the AP Region, CEMEA Region, and LAC Region, a Member participating in the Visa Mobile Prepaid
Program must report its Visa Transactions in its Operating Certificate.

ID# 0027161 Edition: Oct 2017 | Last Updated: Oct 2014

14 October 2017 Visa Confidential PSR-403

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Prepaid

4.11.13.4 Visa Mobile Prepaid Companion Card Requirements – AP, CEMEA, and LAC
Regions

In the AP Region, CEMEA Region, and LAC Region, a Visa Mobile Prepaid Issuer that makes a
companion Card available to a Visa Mobile Prepaid account holder must both:

● Ensure that the Card does not have an expiration date of more than 5 years from the date of
issuance
● Encode the Magnetic Stripe with an "X2X" Service Code

ID# 0027162 Edition: Oct 2017 | Last Updated: Oct 2014

4.11.13.5 Visa Mobile Money Operator Requirements – AP, CEMEA, and LAC Regions

In the AP Region, CEMEA Region, and LAC Region, a Mobile Money Operator must do all of the
following:

● Register as a Third Party Agent if it is not the licensed Issuer of Visa Mobile Prepaid
● Monitor its Mobile Money Agents for signs of fraud or other illegal activity
● Maintain an accurate list of its Mobile Money Agents, which must be provided to Visa upon
request
● Ensure that its Mobile Money Agents do not add fees to what is already charged by the Mobile
Money Operator for services provided to Visa Mobile Prepaid account holders at the Mobile
Money Agent location

ID# 0027163 Edition: Oct 2017 | Last Updated: Oct 2014

4.11.13.6 Visa Mobile Prepaid Processing Requirements – AP, CEMEA, and LAC Regions

In the AP Region, CEMEA Region, and LAC Region, all Visa Mobile Prepaid Transactions completed on
a Visa BIN must be processed through VisaNet.

ID# 0027684 Edition: Oct 2017 | Last Updated: Oct 2014

4.11.13.7 Visa Mobile Money Operator Authentication Requirements – AP, CEMEA, and
LAC Regions

In the AP Region, CEMEA Region, and LAC Region, a Mobile Money Operator must do all of the
following:

● Complete a Mobile Money Consumer Authentication, before sending an Authorization Request

PSR-404 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Core Rules and Visa Product and Service Rules

● Complete a Mobile Money Agent Authentication, before completing a Transaction or sending an

Authorization Request. Only a Mobile Money Operator may complete the Mobile Money Agent
Authentication.
● Require the Visa Mobile Prepaid account holder to complete Mobile Money Consumer
Authentication for a Transaction only from the mobile telephone registered to the account holder
● Protect the Visa Mobile Prepaid account holder’s account passcode in the same way that a PIN is
protected during a Transaction

ID# 0027680 Edition: Oct 2017 | Last Updated: Oct 2014

4.11.13.8 Mobile Money Agent Authentication – AP, CEMEA, and LAC Regions

In the AP Region, CEMEA Region, and LAC Region, a Mobile Money Operator must both:

● Ensure that a Mobile Money Agent completes a Mobile Money Consumer Authentication for a
Transaction only from the mobile telephone registered to the account holder’s Visa Mobile Prepaid
account
● Protect the Mobile Money Agent's account passcode in the same way a PIN is protected during a
Transaction

ID# 0027681 Edition: Oct 2017 | Last Updated: Oct 2014

4.11.14 Prepaid – Payroll/Salary

4.11.14.1 Visa Payroll Card – Cardholder Identification

A Visa Payroll Card Issuer must implement Card activation procedures that require Cardholders to
validate their identity by some reasonable means before being able to use the Card.

ID# 0025571 Edition: Oct 2017 | Last Updated: Oct 2014

4.11.14.2 Visa Payroll Card – Access to Wages – US Region

In the US Region, a Visa Payroll Card Issuer must both:

● Support Cardholder access to funds through both:

– Visa ATM Network with a PIN
– Manual Cash Disbursements at a Branch
● Enable Visa Payroll Cardholders to withdraw the full balance in the Account, without cost, as
follows:

14 October 2017 Visa Confidential PSR-405

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Prepaid

– At least once per month

– If wages are paid more frequently than weekly, at least once per week

ID# 0027972 Edition: Oct 2017 | Last Updated: Oct 2016

4.11.14.3 Visa Payroll Card – Federally Insured Cardholder Funds – US Region

In the US Region, Visa Payroll Card funds must be federally insured for the benefit of Visa Payroll
Cardholders.

ID# 0027973 Edition: Oct 2017 | Last Updated: Apr 2015

4.11.15 Prepaid – Visa Vale

4.11.15.1 Visa Vale Issuer Participation – LAC Region (Argentina, Brazil)

In the LAC Region (Argentina, Brazil), an Issuer that participates in the Visa Vale program must
authorize and settle Visa Vale Transactions.

ID# 0027355 Edition: Oct 2017 | Last Updated: Oct 2014

4.11.16 Prepaid – College/University Cards

4.11.16.1 Visa U Card Issuer Requirements – US Region

In the US Region, a Visa U Card Issuer must enable the Cardholder to do all of the following:

● Reload funds on the Card through a minimum of 3 methods including, but not limited to, direct
deposit, bank transfer (ACH), credit or debit Card, cash, person-to-person funds transfer, mobile
remote check deposit, or Point-of-Sale reload network. At least one of the available options must
make the funds available within 1 hour of the load (Direct deposit does not qualify)
● Set limits for spending categories and establish cardholder alerts via email, text message, or
mobile application when the limits are exceeded
● Schedule recurring or on-demand reloads from multiple funding sources
● Conduct person-to-person payments
● Have access to online Account management (balance, Transaction history)
● Check available balance via internet, integrated voice response (IVR) or ATM

PSR-406 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Core Rules and Visa Product and Service Rules

● Have a choice between paper or electronic delivery of monthly statements detailing Transaction
activity

ID# 0028165 Edition: Oct 2017 | Last Updated: Apr 2017

4.11.16.2 Visa College Prepaid Card – Issuer Requirements

An Issuer of Visa College Prepaid Card must do all of the following:

● Allow reloads by the Cardholder’s parent using one or more of the following methods:
– Direct deposit
– Bank transfer (ACH)
– Credit, debit, cash, or check
– Person-to-person funds transfers
– Mobile remote check deposit
– POS reload network
● Support Cardholder’s ability to verify available balance via internet, integrated voice response (IVR),
or ATM
● Offer online account management (Transaction history, account balance)
● Provide a link to money management resources

ID# 0028166 Edition: Oct 2017 | Last Updated: Oct 2014

4.11.17 Travelers Cheque Issuer Requirements

4.11.17.1 Travelers Cheque Global Refund Service – Europe Region

In the Europe Region, an Issuer must provide an Emergency Cash Disbursement to a purchaser of
Cheques upon authorization from the Global Refund Service. The Member must both:

● Verify the identity of the purchaser of the Cheques

● Provide a refund of up to USD 2,000 (or local currency equivalent) in the form of a Manual Cash
Disbursement

The Global Refund Service will contact the Issuer to arrange for the Emergency Cheque Refund and
will provide the Emergency Refund Location with all of the following information in relation to the lost
or stolen Cheque, as applicable:

● Account Number

14 October 2017 Visa Confidential PSR-407

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Prepaid

● Name of purchaser of the Cheque

● Refund Claim Number
● Where an Emergency Cash Disbursement is provided, the amount of that Emergency Cash
Disbursement in local currency
● Authorization Code

When conducting an Emergency Cash Disbursement, the Emergency Refund Location must verify the
identity of the purchaser of the Cheques by comparing the Refund Claim Number provided by the
Global Refund Service to that provided by the purchaser of the Cheques.

If the Refund Claim Numbers match, the Emergency Refund Location must both:

● Complete a Transaction Receipt with the following, as applicable:

– Account Number relating to the lost or stolen Cheques
– Name of purchaser of the Cheques
– Words "Emergency TC Refund" in the space designated for the Cardholder's street address
– Refund Claim Number in the space designated for the Cardholder's identification
– Amount of the Emergency Cash Disbursement, plus USD 25 (or local currency equivalent) for
the refund handling fee
– Date of the Emergency Cash Disbursement
– Authorization Code provided by the Global Refund Service
– Details of the Member's identification
– Signature of the purchaser of the Cheques
● Process the Emergency Cash Disbursement in the same manner as a Manual Cash Disbursement,
both:
– At face value
– With no fees or charges to the purchaser of the Cheques

If the Refund Claim Numbers do not match, the Emergency Refund Location must contact the Global
Refund Service for instructions prior to issuing the Emergency Cash Disbursement.

Visa guarantees reimbursement of the amount of the Emergency Cash Disbursement to the
Emergency Refund Location if these requirements are met.

ID# 0029617 Edition: Oct 2017 | Last Updated: Oct 2016

PSR-408 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Core Rules and Visa Product and Service Rules

4.12 Visa Commercial Products

4.12.1 Commercial Card Issuance Requirements

4.12.1.1 Commercial Card Issuance

An Issuer may only issue Visa Commercial Cards to provide a means of payment for business-related
goods and services1,2 and must not issue a Visa Commercial Card to an individual, except as follows:

● Employees of public- or private-sector organizations, including sole proprietors and self-employed

individuals
● Employees or contractors of an organization as part of an employer-sponsored program
● At the discretion of Visa, members of an affinity group or association that requires a means to pay
for business-related goods and services and is represented by a public- or private-sector company 
1
This requirement does not apply in the US Region to Visa Business Check Cards used to pay debt.
2
In the Europe Region, an Issuer must ensure that the terms and conditions provided to a Visa Commercial Cardholder
explicitly state that the Visa Commercial Card must be used only as a means of payment for business expenditures.

ID# 0003173 Edition: Oct 2017 | Last Updated: Oct 2016

4.12.1.2 Commercial Products Core Feature Requirements

In the AP Region, Canada Region, CEMEA Region, LAC Region, and US Region, a Visa Commercial
Card Issuer must provide the core features specified as follows. A description of each core feature is
provided below the table.

In the Europe Region, a Visa Commercial Card Issuer must comply with the Visa Europe Commercial
Program Guide.

Table 4-48: Visa Commercial Card Core Feature Requirements – AP Region, Canada Region, CEMEA Region,
LAC Region, and US Region
Core Feature Visa Business Card Visa Corporate Visa Purchasing Visa Platinum
and Visa Business Card1 Card1 Business Card and
Electron Card1 Visa Signature
Business Card2,3

ATM Access X X4 X X

Central or   X X5  
Individual Billing

Centralized Billing6   X X  

14 October 2017 Visa Confidential PSR-409

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Commercial Products

Core Feature Visa Business Card Visa Corporate Visa Purchasing Visa Platinum
and Visa Business Card1 Card1 Business Card and
Electron Card1 Visa Signature
Business Card2,3

Local Currency X X X X
Billing6,7

Service Level X X4 X X
Standards6,7

Charge Card8   X5 X5  

Limited Corporate   X X  
Liability8

Management   X4 X  
Information
Reporting6,9

Flexible     X  
Transaction 
Authorization6,7,8

Individual Memo   X X5  
Statements10
1
In the LAC Region, does not apply to Visa Business Electron Cards, Visa Corporate Electron Cards, and Visa Purchasing
Electron Cards
2
In the CEMEA Region, applies to Visa Platinum Business Cards and Visa Signature Business Cards
3
In the LAC Region, applies to Visa Signature Business Cards and Visa Infinite Business Cards
4
In the LAC Region, applies to Visa Corporate debit Cards
5
In the US Region, core features required for Visa Purchasing Cards
6
In the LAC Region, also applies to Visa Agro Cards
7
In the US Region, does not apply to Visa Commercial Cards
8
Does not apply to Visa Corporate Prepaid Cards
9
In the AP Region (Malaysia), also applies to Visa Signature Business Charge Cards and Visa Infinite Business Charge
Cards Applies to Visa Corporate Prepaid Cards

● ATM access: An Issuer must have the ability to offer a PIN to allow ATM Cash Disbursements, if
requested. This ability is not required for Visa Purchasing Cards, unless requested by the customer.
ATM access is not permitted for Vehicle-Specific Fleet Cards.
● Central or individual billing: An Issuer must offer the following billing options:
– Individual Cardholder billing with individual payment
– Individual Cardholder billing with centralized company payment
– Centralized company billing and payment

PSR-410 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Core Rules and Visa Product and Service Rules

● Local currency billing: An Issuer must have the ability to bill the subscribing company's Cardholders
in the local currency of the country where the company and Cardholder physically reside
● Charge Card: An Issuer must have the ability to offer a non-revolving, pay-in-full option
● Limited corporate liability: An Issuer must be capable of providing insurance coverage to the
subscribing company (where available) in the event of Visa Corporate or Visa Purchasing Card
misuse by employees.
● In the Canada Region, an Issuer must provide insurance to protect businesses against unauthorized
charges from misuse by employees with a minimum reimbursement of CAD 100,000 per
Cardholder.
Additional detailed information regarding insurance availability, options, and features is available
from Visa upon request.
● Management information reporting: An Issuer must provide management information reports on
Card usage to the subscribing company including:
– Detailed Visa Corporate Card spending by vendor, employee, and company organization units
– Detailed Visa Purchasing Card spending activity necessary to administer a Visa Purchasing Card
program. Spending activity processing requirements may be defined by Visa
– In the CEMEA Region, a detailed Visa Platinum Business Debit Card and Visa Signature Business
Debit Card spending by employee
● Flexible Transaction Authorization: An Issuer must have the ability to restrict a purchase based
upon a Transaction amount or Merchant Category Code specified by a client.
● Individual memo statements: An Issuer must have the ability to send a Transaction verification
statement to each Cardholder.

ID# 0009018 Edition: Oct 2017 | Last Updated: Apr 2017

4.12.1.3 Commercial Products Mandatory Core Services

A Visa Commercial Card Issuer must provide to its Cardholders all of the core services specified as
follows.

Table 4-49: Visa Commercial Card Mandatory Core Services

Mandatory Core Services Visa Business Visa Visa
Card1  Corporate Purchasing
Card Card

Customer support services, as specified in Section 4.1.14.9, X X4 X

“Visa Global Customer Assistance Services Program
Requirements” 

Medical referral, medical assistance, and emergency X5 X Not

services2,3 applicable

14 October 2017 Visa Confidential PSR-411

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Commercial Products

Mandatory Core Services Visa Business Visa Visa

Card1  Corporate Purchasing
Card Card

Legal referral, legal assistance, and cash disbursement X5 X Not

services2,3 applicable

Free 24-hour telephone number to obtain emergency X X4 X

services (Issuer must communicate the telephone number
to the Cardholder at least once each year)
1
Visa Business Electron Cards must comply with the Visa Global Customer Assistance Services Program requirements for
Visa Electron Cards specified in Section 4.1.14.9, “Visa Global Customer Assistance Services Program Requirements.”
2
An exception to this requirement applies to Cards issued in the Europe Region.
3
This is an optional service for Visa Corporate Prepaid Cards.
4
Also applies to Visa Corporate Prepaid Cards
5
In the Canada Region, medical referral, medical assistance, legal referral, and legal assistance are optional services for
Visa Business Cards.

ID# 0003185 Edition: Oct 2017 | Last Updated: Oct 2017

4.12.1.4 Visa Commercial Card Issuer Certification – Europe Region

In the Europe Region, a Visa Commercial Card Issuer must provide to Visa, at least 30 calendar days
before issuance, an application for written certification from Visa certifying that its programs, systems,
procedures, and services comply with the Visa Rules.

ID# 0029628 Edition: Oct 2017 | Last Updated: Oct 2016

4.12.1.5 Visa Platinum Commercial Card Issuance – Europe Region

In the Europe Region, an Issuer may issue a Visa Platinum Commercial Card within an existing Visa
Business Card or Visa Corporate Card program.

ID# 0029635 Edition: Oct 2017 | Last Updated: Oct 2016

4.12.1.6 Requirements for Visa Commercial Cards that are Direct (Immediate) Debit
Cards – Europe Region

A Europe Issuer may issue a Visa Commercial Card that is a Direct (Immediate) Debit Card as either a
Visa Business Card or Visa Business Electron Card. The Card must be used to access a business current
account or deposit/savings account, where purchases and Cash Disbursements arising from the use of
that Card are posted to the account within the normal time for check clearing.

PSR-412 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Core Rules and Visa Product and Service Rules

A Visa Commercial Card that is a Direct (Immediate) Debit Card must use a unique BIN.

ID# 0029636 Edition: Oct 2017 | Last Updated: Oct 2016

4.12.1.7 Visa Commercial Card Transaction Data Requirements – LAC Region (Brazil)

In the LAC Region (Brazil), an Issuer of Visa Commercial Cards must be able to receive the Merchant
legal name and Merchant tax identification number in the Clearing Record for Transactions completed
with Visa Commercial Cards of government programs.

ID# 0027383 Edition: Oct 2017 | Last Updated: Oct 2014

4.12.1.8 Visa Commercial Customer Service Telephone Number – US Region

In the US Region, an Issuer must provide customer assistance 24 hours a day, 7 days a week via a toll-
free telephone number where its Visa Commercial Product Cardholders may obtain assistance while
traveling.

ID# 0000417 Edition: Oct 2017 | Last Updated: Oct 2014

4.12.1.9 Commercial Central Account – Travel Accident Insurance – LAC Region

In the LAC Region, an Issuer must provide travel accident insurance to an employee of the commercial
entity when travel-related tickets are purchased using an Account Number assigned to the Commercial
Central Account. Central Travel Account includes any and all common carriers, whether air, land, or sea.

ID# 0004202 Edition: Oct 2017 | Last Updated: Oct 2014

4.12.1.10 Commercial Central Accounts – LAC Region

In the LAC Region, a Commercial Central Account may be issued to a commercial entity or a
designated unit of the entity. A single Account Number assigned to a Commercial Central Account,
with or without an actual Card, may be used by all authorized personnel of the commercial entity.

ID# 0004201 Edition: Oct 2017 | Last Updated: Oct 2014

4.12.1.11 Visa Central Travel Account – Core Feature Requirements

All Visa Central Travel Account Issuers must do all of the following:

● Comply with the core feature requirements for the applicable product

14 October 2017 Visa Confidential PSR-413

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Commercial Products

● Provide travel accident insurance coverage when travel-related tickets are purchased using the Visa
Central Travel Account. If standard policies do not include Visa Central Travel Accounts, Members
must purchase coverage through Visa or another provider.1
● Offer electronic management information reports2 at a company level detailing all spend relating
to the company account on at least a monthly basis. The management information reports must
include at a minimum all of the following:
– Ticket number
– Passenger name
– Date of travel
1
This does not apply in the Europe Region.
2
In the Europe Region, if an Issuer uses Visa’s service for the Visa Central Travel Account, it must comply with the terms of
service and set up data feeds to Visa using the latest version of the Visa Commercial Format (or a format agreed by Visa).

ID# 0026398 Edition: Oct 2017 | Last Updated: Oct 2016

4.12.1.12 Visa Central Travel Account – Issuance Requirements

All Visa Central Travel Accounts must comply with all of the following:

● Issued using a Visa Corporate Card BIN or a Visa Purchasing Card BIN
● Issued to a Client Organization or a designated unit of the entity
● In the AP Region, Canada Region, CEMEA Region, LAC Region, and US Region, linked to a Virtual
Account (when available) or to a physical Visa Card Account Number
● In the Europe Region, both:
– Issued as a Virtual Account
– Distinguished from other Visa Commercial Cards issued on the same BIN

ID# 0026396 Edition: Oct 2017 | Last Updated: Oct 2016

4.12.1.13 Visa Central Travel Account – Issuer Liability

An Issuer assumes full liability for any misuse on physical Cards issued on a Visa Central Travel
Account.

ID# 0026397 Edition: Oct 2017 | Last Updated: Oct 2014

PSR-414 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Core Rules and Visa Product and Service Rules

4.12.1.14 Visa Corporate and Visa Purchasing Card Benefits Requirements – US Region

In the US Region, an Issuer must provide all of the following benefits for its Visa Corporate and Visa
Purchasing Cards:

● Travel and emergency assistance services (except for Visa Large Purchase Advantage Card)
● Auto rental collision damage waiver coverage when the Cardholder pays for a car rental with a Visa
Corporate or Visa Purchasing Card
● Visa liability waiver

ID# 0028250 Edition: Oct 2017 | Last Updated: Oct 2014

4.12.1.15 Centralized Card Issuance to a Multinational Company – Conditions

An Issuer may issue Visa Corporate Cards and Visa Purchasing Cards, (including Visa Meetings Cards)1
to a Multinational Company in a country for which it does not hold a Visa license if all of the following:

● Operations, subsidiaries, and employees are situated in more than one country (excluding
franchise representatives, independently owned dealers, and joint ventures in which a
Multinational Company participates)
● A Multinational Company has both:
– More than 1,500 employees worldwide
– Either 25% of its revenues derived from activities located in countries other than the
headquarters country or 25% of its employees residing outside of the country of the
headquarters operation
● The Issuer notifies Visa of its intent to issue in multiple countries at least 30 calendar days before
issuance
● The Issuer registers for participation in the multinational program with Visa
● In addition, in the Europe Region, both:
– Issue either Visa Corporate Cards (Enhanced Data with or without VAT accreditation or basic
data) or Visa Purchasing Cards (Enhanced Data with VAT accreditation)
– For Visa Corporate Cards with Enhanced Data with VAT accreditation, comply with VAT
reporting requirements
1
In the Europe Region, any Visa Commercial Card

ID# 0003170 Edition: Oct 2017 | Last Updated: Oct 2016

14 October 2017 Visa Confidential PSR-415

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Commercial Products

4.12.1.16 Centralized Card Issuance – Dual-Issuer Branded Visa Commercial Card

Requirements

Only an Issuer that is a registered Visa Multinational Program participant may issue Dual-Issuer
Branded Visa Commercial Cards.

The Lead Bank and the Partner Bank must be registered Visa Multinational Program participants
and have contractual agreements with each other that clearly define the Dual-Issuer Branded Visa
Commercial Card program.

The Issuer of a Dual-Issuer Branded Visa Commercial Card must be clearly identified on the back of the
Card and in all Cardholder agreements.

A Dual-Issuer Branded Visa Commercial Card must be issued using a BIN that is licensed to the Partner
Bank.

Before issuing Dual-Issuer Branded Visa Commercial Cards, the Lead Bank and the Partner Bank must
provide contractual evidence of the partnership agreement to Visa for review and approval.

The Lead Bank must ensure that the Dual-Issuer Branded Visa Commercial Card program complies
with all applicable laws or regulations in the country in which the Cards are issued and the country in
which the Lead Bank is domiciled.

ID# 0026023 Edition: Oct 2017 | Last Updated: Oct 2014

4.12.1.17 Visa Corporate and Visa Purchasing Card Issuer Qualification – US Region

In the US Region:

● A Corporate Card Issuer must issue a minimum of 10 Visa Corporate Cards to a public or private
sector company for that company to qualify for a Visa Corporate account.
● A Purchasing Card Issuer must issue a minimum of 10 Purchasing Cards to a public or private
sector company for that company to qualify for a Visa Purchasing account.

ID# 0004310 Edition: Oct 2017 | Last Updated: Oct 2014

4.12.1.18 Visa Commercial Card Product Types – US Region

In the US Region, an Issuer must refer to the Visa Commercial Card products as one of the following
types of Cards for business expense use:

● Visa Business Card

● Visa Corporate Card or Visa Travel Card1
● GSA Visa Corporate Card

PSR-416 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Core Rules and Visa Product and Service Rules

● Visa Purchasing Card

1
Visa Travel Card is for use by public sector or non-profit entities that are not corporations.

ID# 0004214 Edition: Oct 2017 | Last Updated: Oct 2015

4.12.2 Commercial Data Management and Reporting

4.12.2.1 Visa Commercial Solutions Data and Reporting Tools Participation and
Indemnification

Where available, an Issuer is authorized to grant Visa Commercial Solutions Data and Reporting Tools
access and use to a Client Organization.

An Issuer participating in any Visa Commercial Solutions Data and Reporting Tools must do all of the
following:

● Sign a participation agreement, where applicable, and comply with and ensure that their Client
Organizations comply with applicable terms and documentation
● Ensure an agreement is in place with the Client Organization governing that entity’s use of such
Visa Commercial Solutions Data and Reporting Tools prior to granting a Client Organization access
to and use of any tools
● Notify, or ensure that the Issuer’s Client Organization notifies, individual Commercial Cardholders
and obtain any required consents, in accordance with applicable laws or regulations, that certain
data concerning those Cardholders, including Enhanced Data, will be provided to the Issuer and
the Issuer’s Client Organization
● Comply, and ensure that its Client Organization complies, with any other applicable legal
requirements that must be met to allow the provision of the Enhanced Data to the Issuer and the
Issuer’s Client Organization

The participating Issuer may not use any Enhanced Data for any marketing purposes.

An Issuer that is authorized to participate in Visa Commercial Solutions Data and Reporting Tools, and
grants access and use to a Client Organization, indemnifies and holds harmless Visa from and against
all Claims and Liabilities arising out of a Client Organization’s use of such tools and services.

This does not apply in the Europe Region.

ID# 0004236 Edition: Oct 2017 | Last Updated: Oct 2016

14 October 2017 Visa Confidential PSR-417

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Commercial Products

4.12.2.2 Visa Commercial Reporting and Data Services Limitations – US Region

In the US Region, all of the Commercial reporting and data services provided by Visa are the property
of Visa and are for the use of the Issuer and its Client Organization solely in support of its Visa
Commercial Card Products.

ID# 0001397 Edition: Oct 2017 | Last Updated: Oct 2015

4.12.2.3 Disclosure of Enhanced Data to Third Parties – US Region

In the US Region, Enhanced Transaction-Level Data and Confidential Enhanced Merchant-Level Data
may be disclosed to third parties only either:

● In connection with the management and administration of Visa Commercial Card programs for the
Client Organization, and necessary supporting functions, which may include, but are not limited to,
accounting, tax management, policy compliance, and other business management functions, such
as account setup and management reporting
● In aggregate, in such a way that Card-specific Enhanced Data cannot be related to a specific
Merchant or Cardholder

Third party means only persons, real or corporate, other than the Issuer, Client Organization, or
Cardholder, providing services that directly support an Issuer’s Visa Commercial Card program.

These restrictions do not apply to Non-Confidential Enhanced Merchant-Level Data.

ID# 0004243 Edition: Oct 2017 | Last Updated: Oct 2015

4.12.2.4 Use and Disclosure of Card-Specific Enhanced Data – US Region

In the US Region, a Visa Commercial Card Issuer may use or disclose Card-specific Enhanced Data only
in connection with the management and administration of a Visa Commercial Card program for the
Client Organization, and necessary supporting functions.

ID# 0004242 Edition: Oct 2017 | Last Updated: Oct 2015

4.12.2.5 Third Party Agreement for Enhanced Data Usage – US Region

In the US Region, if an Issuer discloses Card-specific Enhanced Transaction-Level Data or Confidential

Enhanced Merchant-Level Data to a third party, it must have a written agreement with the third party
that requires the third party to do all of the following:

● Treat the information as confidential

● Make no further disclosure of the information without permission

PSR-418 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Core Rules and Visa Product and Service Rules

● Limit the third party’s use of the data to uses permitted by the Issuer

Permission granted for further disclosure by a third party must impose the same restrictions on use
and disclosure that apply to the Issuer’s disclosure.

Each Issuer bears the sole responsibility for compliance with all applicable laws and regulations.

ID# 0004244 Edition: Oct 2017 | Last Updated: Oct 2014

4.12.2.6 Visa Payables Automation

An Issuer participating in the Visa Payables Automation service must ensure that it, and its
participating clients or Client Organizations, comply with all of the following:

● Implement appropriate security and anti-fraud measures to ensure that all of the following:
– The account numbers are protected from misuse.
– The payment instructions submitted to Visa are accurate.
– Employees with administrative and user access rights adhere to security policies.
● Maintain administrative and user accounts and remove access rights for terminated employees
immediately.
● Provide payables instructions to Visa that do not violate any existing supplier agreements.

ID# 0026534 Edition: Oct 2017 | Last Updated: Oct 2014

4.12.2.7 Visa Payables Automation Indemnification

Without limiting the scope or content of Section 1.1.9.4, “General Liabilities and Indemnification
Provisions,” a Member indemnifies and holds Visa harmless against Claims or Liabilities arising from
the Member's or Member's client's use of Visa Payables Automation.

ID# 0028251 Edition: Oct 2017 | Last Updated: Oct 2014

4.12.2.8 Straight Through Processing – Issuer Participation Requirements – Canada

and US Regions

In the Canada Region and US Region, to participate in Straight Through Processing an Issuer must
both:

● Obtain prior approval from Visa and register by signing the Visa Straight Through Processing
Participation Agreement

14 October 2017 Visa Confidential PSR-419

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Commercial Products

● Limit participation to Visa Purchasing Cards

ID# 0026596 Edition: Oct 2017 | Last Updated: Oct 2014

4.12.2.9 Straight Through Processing – BIN Requirements – Canada Region and US

Region

In the Canada Region and US Region, an Issuer registered to participate in Straight Through
Processing must use a Visa Purchasing Card BIN to issue Visa Cards for participation in the service.

ID# 0026597 Edition: Oct 2017 | Last Updated: Oct 2014

4.12.2.10 Straight Through Processing Service Information – Canada and US Regions

In the Canada Region and US Region, Straight Through Processing is a proprietary Visa Transaction
payment service that allows a Client Organization to initiate payment instructions for Visa Purchasing
Card Transactions to a Merchant through the Acquirer.

For a Merchant to participate in the Straight Through Processing Service, it must be enrolled and
registered by Visa for the service.

A Straight Through Processing Transaction is identified in the Authorization Request and Clearing
Record as an Electronic Commerce Transaction and must, unless specified otherwise, comply with
the requirements governing Electronic Commerce Transactions, including the qualification criteria for
Electronic Commerce Interchange Reimbursement Fees.

Although a Straight Through Processing Transaction is identified in the Authorization Request and
Clearing Record as an Electronic Commerce Transaction (ECI 7), a Merchant is not considered an
Electronic Commerce Merchant with respect to its participation in Straight Through Processing.

ID# 0026595 Edition: Oct 2017 | Last Updated: Oct 2014

4.12.2.11 Visa Purchasing Card Enhanced Data Requirements – Europe Region

In the Europe Region, in a country where Visa has obtained VAT accreditation agreements, a Visa
Purchasing Card must be issued as an Enhanced Data product with VAT accreditation.1

An Issuer in these countries must both:

● Be able to receive and process the following data types:

– Basic Transaction data
– Enhanced Data for management information purposes that does not comply with VAT
accreditation requirements

PSR-420 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Core Rules and Visa Product and Service Rules

– Enhanced Data that complies with VAT accreditation requirements

● Provide its clients with VAT evidence reporting

In a country where Visa has not obtained VAT accreditation agreements, an Issuer must configure
its BINs and account ranges to receive and process Enhanced Data for management information
purposes.
1
This does not apply to Visa Drive Cards that are "extra" Cards, which must not be issued as Enhanced Data products with
VAT accreditation.

ID# 0029629 Edition: Oct 2017 | Last Updated: Oct 2016

4.12.2.12 Visa IntelliLink Spend Management Participation – Europe Region

In the Europe Region, to participate in Visa IntelliLink Spend Management, an Issuer must do all of the
following:

● Comply with the Europe Region IntelliLink Spend Management Terms of Use
● Comply with the Europe Region IntelliLink Spend Management Services Participation Agreement
● Set up data feeds to Visa IntelliLink Spend Management using the current version of the Visa
Commercial Format or format as agreed to by Visa

ID# 0029632 Edition: Oct 2017 | Last Updated: Oct 2016

4.12.2.13 Visa Commercial Card Enhanced Data Fee – Europe Region

In the Europe Region, a Visa Commercial Card Issuer that has configured its BIN or associated account
ranges to receive Enhanced Data must pay a fee to an Acquirer in the Europe Region for providing
Enhanced Data for each Visa Commercial Card Transaction.

ID# 0029633 Edition: Oct 2017 | Last Updated: Oct 2016

4.12.2.14 Data Field Processing Requirement – Europe Region

In the Europe Region, an Issuer must be able to process the additional data fields transmitted by
an Acquirer in any processing records in accordance with the level of data capability of the BIN as
specified by the Issuer.

ID# 0029634 Edition: Oct 2017 | Last Updated: Oct 2016

14 October 2017 Visa Confidential PSR-421

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Commercial Products

4.12.3 V Distribution Program

4.12.3.1 V Distribution Requirements

An Issuer participating in the V Distribution Program must comply with all of the following:

● Provide payment services to a V Distribution Program Cardholder purchasing goods and services
from a V Distribution Program participating Merchant.
● Be certified to issue either:
– Visa Purchasing Cards
– Visa Business Cards
● Be registered with Visa
● Be capable of processing Authorization Requests, billing, and reporting

ID# 0003163 Edition: Oct 2017 | Last Updated: Oct 2015

4.12.3.2 V Distribution Program BIN

An Issuer participating in the V Distribution Program must do one of the following:

● Designate a separate BIN

● Use an existing BIN within a Visa Business Card or Visa Purchasing Card BIN range
● Use an account range within an existing Visa Business Card or Visa Purchasing Card BIN
● For Visa Agro Cards, use a designated Visa Purchasing Card BIN or account range

ID# 0003165 Edition: Oct 2017 | Last Updated: Oct 2014

4.12.4 Visa B2B Virtual Payments Program

4.12.4.1 Visa B2B Virtual Payments Product – Issuance Requirements

Effective 22 April 2017 in the AP Region, CEMEA Region, Europe Region, LAC Region, and US

Region

Effective 15 July 2017 in the Canada Region

An Issuer participating in the Visa B2B Virtual Payments Program1 must comply with all of the
following:

PSR-422 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Core Rules and Visa Product and Service Rules

● Obtain Visa approval prior to participating in the program

● Submit a BIN licensing agreement to Visa to register the product
● Complete a separate Credit Card Schedule of the regional Operating Certificate to report
product activity
● Use the account only as a credit Card account within the commercial product type
● Offer the product as a Virtual Account and support the generation of a dynamic, virtual
Account Number for Visa B2B Virtual Payments Program Transactions
● Offer the product to eligible business entities only for business-to-business payment for
goods or services invoiced by a qualifying Merchant
● Ensure the Transaction is both:
– For an amount below USD 750,000
– Key-entered in a Card-Absent Environment
● If enrolled in the Authorization and Settlement Match Service, comply with the requirements
specified by the service
1
Not available in countries or Regions where Visa does not process Domestic Transactions, or does not set the Interchange
Reimbursement Fee.

ID# 0029994 Edition: Oct 2017 | Last Updated: Apr 2017

4.12.4.2 Visa B2B Virtual Payments Program BIN

Effective 22 April 2017 in the AP Region, CEMEA Region, Europe Region, LAC Region, and US

Region

Effective 15 July 2017 in the Canada Region

An Issuer participating in the Visa B2B Virtual Payments Program must designate a Visa Corporate
Card or Visa Purchasing Card credit BIN for the program, and either:

● Use an account range within the first 9 digits assigned to an existing Visa Corporate Card or
Visa Purchasing Card program
● Request a new BIN if a Visa Corporate Card or Visa Purchasing Card BIN range is not available

ID# 0029995 Edition: Oct 2017 | Last Updated: Apr 2017

14 October 2017 Visa Confidential PSR-423

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Small Business Product-Specific Issuance

4.13 Visa Small Business Product-Specific Issuance

4.13.1 Visa Business – Card Requirements

4.13.1.1 Visa Business Card ATM Access Requirements – US Region

In the US Region, a Visa Business Card Issuer must provide ATM access.

ID# 0004247 Edition: Oct 2017 | Last Updated: Oct 2014

4.13.1.2 Visa Business Card Account Billing Options – US Region

In the US Region, an Issuer may offer its Visa Business Card Cardholders any of the following account
billing options:

● Line of credit
● Depository account
● Other company assets available through the Issuer
● Charge Card (non-revolving, pay-in-full)

ID# 0004293 Edition: Oct 2017 | Last Updated: Oct 2014

4.13.1.3 Visa Business Check Card Account Limitations – US Region

In the US Region, an Issuer must not use a Visa Business Check Card to obtain credit, as defined
in 12 CFR Part 226 (Regulation Z), unless it involves only an incidental extension of credit under an
agreement between the Cardholder and the Issuer either:

● When the Cardholder's account is overdrawn

● To maintain a specified minimum balance in the Cardholder's account

For Interchange category purposes, a Visa Business Check Card used to obtain credit is not considered
a Visa Business Check Card if both:

● Actual debiting of funds from the business asset account occurs periodically rather than daily
● These periods are at least 7 days apart

ID# 0008304 Edition: Oct 2017 | Last Updated: Oct 2014

PSR-424 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Core Rules and Visa Product and Service Rules

4.13.1.4 Visa Business Check Card Account Access – US Region

In the US Region, a Visa Business Check Card may be used to access a deposit, investment, or other
business asset account, including a fiduciary account.

ID# 0004252 Edition: Oct 2017 | Last Updated: Oct 2014

4.13.1.5 Visa Business Card BIN Requirements – AP Region

In the AP Region, a Visa Business Issuer must designate either:

● A unique BIN for each of its Visa Business programs

● A unique account range within a single BIN. If a unique account range is used, other account
ranges designated within the same BIN must be limited to the following products:
– Visa Business
– Visa Platinum Business
– Visa Signature Business
– Visa Infinite Business

The Issuer must not reclassify a BIN account range without prior approval from Visa that is either:

● Designated for another Card product to a Visa Business Card program

● Designated for a Visa Business Card program to another Visa Card product

Before requesting approval to reclassify a BIN or account range of an existing Card program to a Visa
Business, Visa Platinum Business, Visa Signature Business, or Visa Infinite Business Card program, the
Issuer must review and confirm that all existing Cardholders meet the qualification for the applicable
product.

ID# 0028273 Edition: Oct 2017 | Last Updated: Apr 2016

4.13.1.6 Unauthorized Visa Business Card Transaction Exclusions – US Region

In the US Region, an Issuer of Visa Business Cards may define an unauthorized Visa Transaction to
exclude any Transaction allegedly conducted by:

● A business co-owner
● The Cardholder or person authorized by the Cardholder
● Any other person with an interest in or authority to transact business on the account

ID# 0000406 Edition: Oct 2017 | Last Updated: Oct 2014

14 October 2017 Visa Confidential PSR-425

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Small Business Product-Specific Issuance

4.13.1.7 Visa Business Card Spending Limit – CEMEA Region

In the CEMEA Region, a Visa Business Card Issuer must offer its Cardholder a minimum spending limit
of USD 5,000.

This requirement does not apply to Members in Afghanistan and Pakistan.

ID# 0028294 Edition: Oct 2017 | Last Updated: Oct 2014

4.13.1.8 Visa Business Card Product Category Determination – CEMEA Region

In the CEMEA Region, an Issuer’s decision to offer a Visa Business Card as a Gold Card, Platinum
Card, or Electron Card in the debit, credit, or charge category must be based on the prospective
Cardholder’s portfolio and risk profile.

ID# 0028195 Edition: Oct 2017 | Last Updated: Oct 2014

4.13.2 Visa Business – Customer Service Requirements

4.13.2.1 Visa Business and Visa Corporate Card Emergency Services – CEMEA Region

In the CEMEA Region, a Visa Business Card or Visa Corporate Card Issuer must provide both of the
following emergency referral services to its Cardholders, at no extra cost:

● Emergency medical referral services, which include:

– 24-hour medical assistance worldwide
– Referral service to medical specialists abroad
– Cash advance for hospital admission deposit
– Referral to agency for dispatch of medicines or medical equipment
● Emergency legal referral services which include:
– 24-hour referral service to a legal advisor worldwide
– Bail bond assistance (payment of bail or emergency legal fees by an appointed agent)

The Issuer must provide a toll-free telephone number for Cardholders to obtain emergency services,
and communicate the telephone number to the Cardholders upon issuance, and at least once a year
thereafter.

ID# 0028297 Edition: Oct 2017 | Last Updated: Oct 2014

PSR-426 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Core Rules and Visa Product and Service Rules

4.13.3 Visa Business – Issuer Requirements

4.13.3.1 Issuer Use of Visa Business Product Name – AP Region

In the AP Region, a Visa Business Issuer must use the product name ‘Business’ on both:

● All Visa Business Card statements

● All communications, including online communications, to the Cardholder regarding the Visa
Business Card, except in circumstances where this poses a security risk

The Visa Business name may be used in conjunction with the Issuer’s name or the name of an affinity
group.

ID# 0029043 Edition: Oct 2017 | Last Updated: Apr 2017

4.13.3.2 Visa Business Cardholder Detail Reporting – CEMEA Region

In the CEMEA Region, a Visa Business Card Issuer must support the ability to provide a detailed report
of all Visa Business Transaction activity to the Cardholder for each billing period including, but not
limited to:

● Company name
● Card Account Number and name
● Transaction/posting date
● Transaction amount
● Source and billing type/currency

ID# 0028197 Edition: Oct 2017 | Last Updated: Oct 2014

4.13.3.3 Visa Business Credit or Visa Business Debit Card Benefits – LAC Region

In the LAC Region, a Visa Business credit or Visa Business debit Issuer must offer one of the following
benefits packages:

Table 4-50: Benefits Packages for Visa Business Credit or Visa Business Debit Products – LAC Region
Packages Benefits

Basic Package Includes all of the following:

● Visa Global Customer Care Services (GCCS)
● Emergency Cash Disbursement

14 October 2017 Visa Confidential PSR-427

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Small Business Product-Specific Issuance

Packages Benefits

● Emergency Card Replacement

● Lost/Stolen Card Reporting
● Travel Assistance Services

Everyday Business Spend Package Includes both:

● Basic Package
● Purchase Protection Insurance

Travel and Entertainment Package Includes all of the following:

● Basic Package
● Travel Accident Insurance with coverage of up to USD 250,000 (or
local currency equivalent)
● Car Rental Insurance

Business Assistance Package Includes all of the following:

● Basic Package
● Travel Accident Insurance with coverage of up to USD 50,000 (or
local currency equivalent)
● Visa Business Assistance

For each benefits package, the Visa Business credit or Visa Business debit Issuer must use either:

● A unique BIN
● A unique account range within the same BIN

ID# 0025657 Edition: Oct 2017 | Last Updated: Oct 2014

4.13.3.4 Visa Business Card Operating Certificates – US Region

In the US Region, an Issuer of Visa Business Card programs must report statistics for each of
the following Visa Business Card programs on a separate Credit Card Schedule of the Operating
Certificate:

● Visa Business
● Visa Signature Business

The Issuer must include the Visa Business Charge Card volumes on the same Operating Certificate as
the corresponding Visa Business Credit Card product.

ID# 0028198 Edition: Oct 2017 | Last Updated: Apr 2016

PSR-428 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Core Rules and Visa Product and Service Rules

4.13.3.5 Visa Business Card Issuer Certification – US Region

In the US Region, a Visa Business Issuer must submit to Visa, a written certification that its programs,
systems, procedures, and services comply with the Visa Business Credit or Visa Business Charge Card
product requirements as follows:

● At least 45 calendar days prior to issuing any Visa Business Credit or Visa Business Debit Card
product
● By completing Visa Business Card Program Issuer Certification Agreement

ID# 0028199 Edition: Oct 2017 | Last Updated: Oct 2014

4.13.3.6 Visa Business Insurance Requirements – Europe Region (France)

In the Europe Region (France), a Visa Business Card Issuer must provide to Cardholders a welcome
pack, approved by Visa, including the services associated and, at least once a year, information on
Merchant offers.

ID# 0030080 Edition: Oct 2017 | Last Updated: New

4.13.4 Visa Business – Features and Benefits

4.13.4.1 Visa Business Card Core Feature Requirements – AP Region

In the AP Region, in addition to the core features specified in Section 4.12.1.2, “Commercial Products
Core Feature Requirements,” a new Visa Business Card Issuer must offer all of the following core
features:

● Central or individual billing, with any of the following options:

– Individual Cardholder billing with individual payment
– Individual Cardholder billing with centralized company payment
– Centralized company billing and payment
● Where available, limited corporate liability insurance coverage to the subscribing company with 2
or more Cards to cover misuse of the Visa Business Card by employees
● Travel accident insurance coverage for loss of life or permanent injury to Cardholders if the Visa
Business Card was used to pay for the travel1,2
● Only for Visa Business Debit Cards, a monthly statement or information report showing Visa
Business Card spending by the employee(s)

14 October 2017 Visa Confidential PSR-429

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Small Business Product-Specific Issuance

In the AP Region (Malaysia), a Visa Business Charge Card Issuer must ensure that the rewards currency
enables Cardholders to redeem an equivalent to 70 basis points.
1
In the AP Region (Australia, New Zealand), a Visa Business credit Card Issuer may instead offer an alternative Cardholder
benefit, as specified in Section 4.1.15.1, “Alternative Cardholder Benefits – AP Region (Australia, Myanmar, New Zealand).”
2
This does not apply to Visa Business debit Card Issuers in the AP Region (Australia, New Zealand).

ID# 0028296 Edition: Oct 2017 | Last Updated: Oct 2017

4.13.4.2 Visa Business/Visa Corporate Card Travel Assistance and Insurance Services –
CEMEA Region

In the CEMEA Region, a Visa Business Card or Visa Corporate Card Issuer must provide all of the
following travel assistance services to its Cardholders:

● Travel delay
● Baggage delay
● Document replacement
● Emergency message service
● Lost/Stolen Card Reporting Service

In addition to the above services, the Issuer must also provide travel inconvenience insurance services
through either:

● SOS International
● Local service provider

These requirements do not apply to domestic-use-only Visa Business Electron Cards.

ID# 0028282 Edition: Oct 2017 | Last Updated: Apr 2016

4.13.4.3 Visa Business Card Core Benefits – LAC Region

In the LAC Region, a Visa Platinum Business, Visa Signature Business, and Visa Infinite Business Card
Issuer must, at a minimum, provide its Cardholders with all of the following core product benefits,
unless prohibited by applicable laws or regulations:

Table 4-51: Visa Business Card Core Benefits – LAC Region

Core Benefit Visa Platinum Business Visa Signature Business Visa Infinite Business

Travel Assistance Worldwide Worldwide Worldwide

Services

PSR-430 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Core Rules and Visa Product and Service Rules

Price Protection Up to USD 2,000 per Up to USD 2,000 per Up to USD 4,000 per
year year year

Purchase Protection Up to USD 25,000 per Up to USD 25,000 per Up to USD 25,000 per
year year year

Extended Warranty Up to USD 10,000 per Up to USD 10,000 per Up to USD 25,000 per
year year year

Auto Rental Collision Worldwide Worldwide Worldwide

Damage Waiver

Travel Accident Up to USD 500,000 Up to USD 1,000,000 Up to USD 1,500,000

Insurance with
accidental death benefit

International Emergency Up to USD 150,000 Up to USD 200,000 Up to USD 200,000

Medical Services

Baggage Delay N/A Up to USD 500 Up to USD 600

Baggage Loss N/A Up to USD 1,000 Up to USD 3,000

Missed Connection N/A N/A Up to USD 300

Trip Delay N/A N/A Up to USD 300

Trip Cancellation N/A N/A Up to USD 3,000

Insured Journey N/A Up to USD 50,000 Up to USD 100,000

Personal Concierge Provided through Visa Provided through Visa Provided through Visa
Service

Visa Luxury Hotel Provided through Visa Provided through Visa Provided through Visa
Collection

Priority Pass N/A N/A Complimentary

Membership membership for Core
Priority Pass programs

ID# 0029971 Edition: Oct 2017 | Last Updated: Apr 2017

4.13.4.4 Visa Business Card Core Benefits – US Region

In the US Region, a Visa Business Issuer must provide all of the following core enhancements on its
own, through an agent, or through the Visa Global Customer Care Services (GCCS).

● Auto rental collision damage waiver coverage, if certain terms and conditions are met and the
entire amount of the car rental is charged to the Visa Business Card

14 October 2017 Visa Confidential PSR-431

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Gold Business

● Purchase security and extended protection up to a maximum of USD 10,000 per claim for the
first 90 days from the date of purchase. The extended protection must double the original
manufacturer’s written US repair warranty up to an additional one year on warranties of 3 years or
less.
● Emergency assistance related to travel, medical, or legal services
● Visa liability waiver of up to USD 100,000 to protect business against loss from Card misuse by an
eligible employee if certain terms and conditions are met

ID# 0028201 Edition: Oct 2017 | Last Updated: Oct 2017

4.13.4.5 Visa Business Card Benefits Disclosure to Cardholders – US Region

In the US Region, a Visa Business Card Issuer must disclose the terms, conditions and limitations of the
Global Customer Assistance Services and core benefits to both:

● The individual Cardholders

● The business to which the Card is issued

ID# 0028202 Edition: Oct 2017 | Last Updated: Apr 2017

4.13.4.6 Visa Business Card Issuer Cost of Benefits – US Region

In the US Region, a Visa Card Business Issuer must not pass on to its Cardholders the cost of including
a specific core benefit.

ID# 0028203 Edition: Oct 2017 | Last Updated: Oct 2014

4.14 Visa Gold Business

4.14.1 Visa Gold Business – Card Requirements

4.14.1.1 Visa Gold Business Card Additional Core Benefit and Insurance Provision –
CEMEA Region

In the CEMEA Region, an Issuer must offer its Visa Gold Business Cardholders at least one additional
core benefit or insurance benefit compared to a Visa Business Card.

ID# 0028204 Edition: Oct 2017 | Last Updated: Oct 2014

PSR-432 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Core Rules and Visa Product and Service Rules

4.15 Visa Platinum Business

4.15.1 Visa Platinum Business – Card Requirements

4.15.1.1 Visa Platinum Business Card – Minimum Spending Limit – AP Region

In the AP Region, a Visa Platinum Business Card Issuer must support the following country-specific
minimum spending limits:

Table 4-52: Visa Platinum Business Card Minimum Spending Limit for Countries – AP Region
 Country  Minimum Spending Limit

Australia  Not Applicable1

Bangladesh BDT 140,000

Bhutan BTN 90,000

Brunei BND 4,000

Cambodia  KHR 50,000,000

China CNY 55,000   

Fiji FJD 4,000

Guam USD 8,000

Hong Kong HKD 30,000

India INR 50,000

Indonesia IDR 40,000,000

Japan JPY 1,237,000

Korea  KRW 7,500,000

Laos LAK 16,500,000

Macau  MOP 30,000

Malaysia MYR 17,500

Maldives   MVR 25,000

Mongolia MNT 10,000,000

Nepal NPR 150,000

New Zealand NZ 10,000

14 October 2017 Visa Confidential PSR-433

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Platinum Business

 Country  Minimum Spending Limit

Papua New Guinea PGK 5,400

Philippines PHP 250,000

Singapore SG 8,300

Sri Lanka LKR 225,000

Taiwan TWD 100,000

Thailand THB 150,000

Vietnam VND 40,000,000

1
Minimum Spending Limits have not been defined for Australia where different requirements apply, as specified in Section
4.15.1.2, “Visa Platinum Business Card Minimum Spend Requirements in Australia – AP Region.”

For other countries in the AP Region that launch the Visa Platinum Business Card, the default
Minimum Spending Limit is USD 12,500 or (local currency equivalent).

ID# 0028240 Edition: Oct 2017 | Last Updated: Apr 2015

4.15.1.2 Visa Platinum Business Card Minimum Spend Requirements in Australia – AP

Region

In addition to the requirements specified for Visa Platinum Cards in the AP Region, a Visa Platinum
Business Card Issuer in Australia must issue Visa Platinum Business Cards with both:

● An average minimum annual spend requirement of AUD 60,000 at the portfolio level. If the
threshold is not met, the Issuer must implement a spend stimulation program.
● A rewards program, which the Issuer actively communicates to Cardholders through various
channels

ID# 0028241 Edition: Oct 2017 | Last Updated: Oct 2016

4.15.1.3 Visa Platinum Business Card BIN Requirements – CEMEA Region

In the CEMEA Region, a Visa Platinum Business Card Issuer must designate either:

● A unique BIN for each of its Visa Platinum Business Card programs
● A unique account range within a single BIN. If a unique account range is used for Visa Platinum
Business Cards, other account ranges designated within the same BIN must be limited to Visa
Commercial products.

The Issuer must not reclassify a BIN account range without prior approval from Visa that is either:

PSR-434 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Core Rules and Visa Product and Service Rules

● Designated for another Card product to a Visa Platinum Business Card program
● Designated for a Visa Platinum Business Card program to another Visa Card product

Before requesting approval to reclassify a BIN or account range of an existing Card program to a Visa
Platinum Business or a Visa Signature Business Card program, the Issuer must confirm that all existing
Cardholders meet the qualification criteria for the applicable product.

ID# 0029161 Edition: Oct 2017 | Last Updated: Oct 2016

4.15.1.4 Visa Platinum Business Cardholder Spending Limit – CEMEA Region

In the CEMEA Region, an Issuer that participates in Visa Platinum Business Card issuance must offer
one of the following spending limit options to its Visa Platinum Business Cardholders:

● No pre-set spending limit except as permitted for:

– Cash Disbursement Transaction
– Transactions resulting from an Emergency Card Replacement
● A minimum spending limit of USD 5,000 (or local currency equivalent), for Transactions during each
statement cycle

The Issuer must allow a Visa Platinum Business Cardholder the option to either:

● Pay in full each statement cycle

● Revolve

ID# 0029162 Edition: Oct 2017 | Last Updated: Oct 2015

4.15.1.5 Visa Platinum Business Card – Card Design Requirements – CEMEA Region

In the CEMEA Region, the product name “Visa Platinum Business” must appear on the front of the
Card.

A Visa Platinum Business Card Issuer must use the product name “Visa Platinum Business” in all
solicitations, advertising, and promotions, Card account statements and other communications
regarding Visa Platinum Business Cards.

ID# 0029163 Edition: Oct 2017 | Last Updated: Apr 2017

4.15.1.6 Visa Platinum Business Card Rewards Program – LAC Region

In the LAC Region, an Issuer must provide a rewards program that offers Cardholders the ability to
accumulate points for purchases made with a Visa Platinum Business Card.

14 October 2017 Visa Confidential PSR-435

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Platinum Business

Any travel rewards program offered to the Cardholder must be sponsored by Visa (Visa rewards), the
Issuer, or an Airline Affinity/Co-Brand program. The Issuer must not assess any additional fees to the
Cardholder for membership in the travel rewards program.

A Visa Platinum Business debit Card Issuer is not required to offer any travel rewards programs.

ID# 0027672 Edition: Oct 2017 | Last Updated: Oct 2015

4.15.2 Visa Platinum Business – Customer Service Requirements

4.15.2.1 Visa Platinum Business Card – Customer Service Requirements – CEMEA

Region

In the CEMEA Region, a Visa Platinum Business Card Issuer must:

● Provide advance notification to the Cardholder when an account needs to be suspended or closed
for any reason
● Monitor customer complaints related to Authorizations and make this information available to Visa
● Identify action plans to improve customer service

ID# 0029164 Edition: Oct 2017 | Last Updated: Apr 2017

4.15.2.2 Visa Platinum Business Card Global Customer Assistance Services – CEMEA
Region

In the CEMEA Region, a Visa Platinum Business Card Issuer must participate in all of the following Visa
Global Customer Assistance Services:

● Lost/Stolen Card Reporting Service

● Cardholder Inquiry Service
● Emergency Cash Service
● Emergency Card Replacement Service

ID# 0029165 Edition: Oct 2017 | Last Updated: Apr 2017

4.15.2.3 Visa Platinum Business Card Customer Service Requirements – LAC Region

In the LAC Region, a Visa Platinum Business Issuer must provide both:

● Dedicated customer service 24 hours a day, 7 days a week through Visa Global Customer Care
Services

PSR-436 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Core Rules and Visa Product and Service Rules

● Cardholder emergency services for Visa Platinum

ID# 0027666 Edition: Oct 2017 | Last Updated: Oct 2014

4.15.3 Visa Platinum Business – Issuer Requirements

4.15.3.1 Visa Platinum Business Certification – LAC Region

In the LAC Region, prior to issuing Visa Platinum Business Cards, an Issuer must receive written
certification from Visa that it complies with all product requirements and standards.

ID# 0027663 Edition: Oct 2017 | Last Updated: Oct 2014

4.15.3.2 Visa Platinum Business Card BIN Requirements – LAC Region

In the LAC Region, a Visa Platinum Business Issuer must both:

● Use a unique BIN for its Cards

● Report its Visa Platinum Business activity separately through the Operating Certificate

ID# 0027662 Edition: Oct 2017 | Last Updated: Oct 2014

4.15.3.3 Visa Platinum Business Card Credit Limit – LAC Region

In the LAC Region, a Visa Platinum Business Credit Card Issuer must both:

● Preserve the premium status of the Visa Platinum Business Card by providing a higher credit limit
for its Visa Platinum Business program than the average credit limit for its Visa Platinum and Visa
Business programs
● Allow each Visa Platinum Business Card account to accumulate charges of at least 10% above the
approved credit limit during each billing statement cycle in which the Cardholder has satisfied
previous obligations to the Issuer

ID# 0027671 Edition: Oct 2017 | Last Updated: Oct 2014

4.15.3.4 Issuer Choice of Visa Platinum Business Card Name – AP Region

In the AP Region, an Issuer must ensure that the product name assigned to its Visa Platinum Business
Card products is distinct from and clearly differentiates between other products offered by the Issuer.

The Issuer must use the product identifier Visa Platinum on both:

14 October 2017 Visa Confidential PSR-437

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Platinum Business

● All statements
● All communications, including online communications, to the Cardholder regarding the Visa
Platinum Business Card, except in circumstances where this poses a security risk

ID# 0028243 Edition: Oct 2017 | Last Updated: Apr 2017

4.15.3.5 Visa Platinum Business Card Payment Options – LAC Region

In the LAC Region, an Issuer must position its Visa Platinum Business Card only as a payment device
that can access one of the following funding sources:

● A line of credit
● A depository account
● Other Cardholder assets available through the Issuer

ID# 0027664 Edition: Oct 2017 | Last Updated: Oct 2014

4.15.3.6 Visa Platinum Business Card Fraud Management – LAC Region

Effective through 20 July 2018

In the LAC Region, a Visa Platinum Business Issuer must install and use the Issuer Fraud Detection
system or equivalent Visa-approved system for fraud detection.

ID# 0027670 Edition: Oct 2017 | Last Updated: Oct 2017

4.15.3.7 Visa Platinum Business Card Issuance Requirements – Europe Region (France)

In the Europe Region (France), a Visa Platinum Business Card Issuer must:

● Display the Visa Platinum Business URL (visaplatinumbusiness.fr) in all communications to

Cardholders
● Implement a website enabling Cardholders to access all documents relating to Visa Platinum
Business

ID# 0030082 Edition: Oct 2017 | Last Updated: New

PSR-438 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Core Rules and Visa Product and Service Rules

4.15.4 Visa Platinum Business – Features and Benefits

4.15.4.1 Visa Platinum Business Card Core Feature – AP Region

In the AP Region, in addition to the core features specified in Section 4.12.1.2, “Commercial Products
Core Feature Requirements,” a new Visa Platinum Business Card Issuer must offer all of the following
core features:

● Central or individual billing, with one of the following options:

– Individual Cardholder billing with individual payment
– Individual Cardholder billing with centralized company payment
– Centralized company billing and payment
● Limited corporate liability insurance coverage, where available, to the subscribing company with 2
or more Cards, in the event of Visa Business Card misuse by employees
● Travel accident insurance coverage for loss of life or permanent injury to Cardholders if the travel
was paid for using the Visa Business Card1
● Only for Visa Business Debit Cards, a monthly statement or information report showing Visa
Business Card spending by the employee(s)

In the AP Region (Malaysia), a Visa Platinum Business Charge Card Issuer must ensure that the rewards
currency enables Cardholders to redeem an equivalent to 70 basis points.
1
In the AP Region (Australia), an Issuer may instead offer an alternative Cardholder benefit, as specified in Section 4.1.15.1,
“Alternative Cardholder Benefits – AP Region (Australia, Myanmar, New Zealand).”

ID# 0028245 Edition: Oct 2017 | Last Updated: Oct 2017

4.15.4.2 Visa Platinum Business Cardholder Spend Reporting – CEMEA Region

In the CEMEA Region, a Visa Platinum Business Card Issuer must, either itself or through Visa Business
Reporting, provide its Visa Platinum Business Cardholders a report, at least annually, that includes
both:

● Total annual amount spent by Cardholder or company

● Summary of spending by Merchant category

ID# 0029171 Edition: Oct 2017 | Last Updated: Apr 2017

4.15.4.3 Visa Platinum Business Card Additional Core Services – CEMEA Region

In the CEMEA Region, a Visa Platinum Business Card Issuer, at its discretion, may provide:

14 October 2017 Visa Confidential PSR-439

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Signature Business

● One or more travel accident insurance coverage options with a unit cost per premium that
matches or exceeds the current unit cost of providing up to USD 500,000, (or local currency
equivalent) of travel accident insurance. The Issuer must submit to Visa in writing, an official quote
from an insurance company, for both the travel accident insurance and the proposed new features,
at least 30 calendar days prior to its implementation.
● Emergency medical evacuation and repatriation services
● Emergency medical insurance when traveling, with medical expense benefit up to USD 50,000, or
local currency equivalent

The Issuer must communicate all of the following Visa Platinum Business Card Privileges Program
information to Cardholders:

● Visa Platinum Business Card Privileges Program benefits at least once a year
● New benefits or changes to existing benefits, or exclusive quarterly Merchant offers at least 2
months prior to the effective date of Visa Platinum Business Card Merchant Privileges

ID# 0029172 Edition: Oct 2017 | Last Updated: Apr 2017

4.16 Visa Signature Business

4.16.1 Visa Signature Business – Card Requirements

4.16.1.1 Visa Signature Business Card Issuance – Spend Qualification Threshold – AP

Region

In the AP Region, with prior approval from Visa, and subject to trademark availability, a Visa Signature
Business Issuer must both:

● Offer the Card with credit, debit, or charge functionality

● Only issue to Cardholders whose annual payment volume transacted at the point of sale meets or
exceeds the spend qualification threshold defined by Visa within the specific country, as follows:

Table 4-53: Visa Signature Business Card Point-of-Sale Spend Qualification Threshold – AP Region
Country Minimum Annual Spend Threshold

Australia AUD 100,0001

Hong Kong USD 10,000

India USD 2,000

Malaysia USD 7,000

PSR-440 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Core Rules and Visa Product and Service Rules

Country Minimum Annual Spend Threshold

Singapore USD 10,000

Taiwan USD 10,000

1
In Australia, this is the average minimum annual spend requirement at the portfolio level. If the threshold is not met,
the Issuer must implement a spend stimulation program.

Visa reserves the right to modify the Interchange Reimbursement Fee attribute for a Visa Signature
Business Card account using the country-specific spend qualification assessment methodology, as
defined by Visa, if the Card account does not meet the appropriate Visa Signature Business Card
spend thresholds.

ID# 0028205 Edition: Oct 2017 | Last Updated: Oct 2016

4.16.1.2 Visa Signature Business Cardholder Spending Limit – AP Region

In the AP Region, a Visa Signature Business Card Issuer1 must offer one of the following spend limit
options:

● No pre-set spending limit. The Issuer may establish a pre-set spending limit if the Transaction
either:
– Is a Cash Disbursement
– Results from the use of an Emergency Card Replacement
● A Minimum Spending Limit of USD 15,000 (or local currency equivalent) for Transactions during
each statement cycle

The Issuer must allow a Visa Signature Business Cardholder the option to either:

● Pay in full each statement cycle

● Revolve. If positioned as a revolving product, the Issuer must permit a minimum revolving balance
of at least USD 10,000 during each statement cycle.
1
This does not apply to Members in the AP Region (Australia).

ID# 0028206 Edition: Oct 2017 | Last Updated: Oct 2016

4.16.1.3 Visa Signature Business Card BIN Requirements – CEMEA Region

In the CEMEA Region, a Visa Signature Business Card Issuer must designate either:

● A unique BIN for each of its Visa Signature Business Card programs

14 October 2017 Visa Confidential PSR-441

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Signature Business

● A unique account range within a single BIN. If a unique account range is used for Visa Signature
Business Cards, other account ranges designated within the same BIN must be limited to Visa
Commercial products.

The Issuer must not reclassify a BIN account range without prior approval from Visa that is either:

● Designated for another Card product to a Visa Signature Business Card program
● Designated for a Visa Signature Business Card program to another Visa Card product

Before requesting approval to reclassify a BIN or account range of an existing Card program to a Visa
Platinum Business or a Visa Signature Business Card program, the Issuer must confirm that all existing
Cardholders meet the qualification criteria for the applicable product.

ID# 0029174 Edition: Oct 2017 | Last Updated: Oct 2016

4.16.1.4 Visa Signature Business Cardholder Spending Limit – CEMEA Region

In the CEMEA Region, an Issuer that participates in Visa Signature Business Card issuance must offer
one of the following spending limit options to its Visa Signature Business Cardholders:

● No pre-set spending limit except as permitted for:

– Cash Disbursement Transaction
– Transactions resulting from Emergency Card Replacement
● A minimum spending limit of USD 10,000 (or local currency equivalent), for Transactions during
each statement cycle

For Cards with no pre-set spending limit, a CEMEA Visa Signature Business Card Issuer must provide
notification to the Cardholder before ongoing Transactions can be declined.

The Issuer must allow a Visa Signature Business Cardholder the option to either:

● Pay in full each statement cycle

● Revolve

ID# 0029175 Edition: Oct 2017 | Last Updated: Oct 2016

4.16.1.5 Visa Signature Business Card – Card Design Requirements – CEMEA Region

The product name “Visa Signature Business” must appear on the front of the Card.

PSR-442 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Core Rules and Visa Product and Service Rules

In the CEMEA Region, a Visa Signature Business Card Issuer must use the product name “Visa
Signature Business” in all solicitations, advertising, and promotions, Card account statements and
other communications regarding Visa Signature Business Cards.

ID# 0029176 Edition: Oct 2017 | Last Updated: Apr 2017

4.16.1.6 Visa Signature Business Card Rewards Program – LAC Region

In the LAC Region, a Visa Signature Business Issuer must provide a rewards program that both:

● Offers Cardholders the ability to accumulate points for purchases made with a Visa Signature
Business Card
● Is comparable to any existing Issuer’s Visa Signature or Visa Infinite rewards program

Any travel rewards program offered to the Cardholder must be sponsored by Visa (Visa rewards), the
Issuer, or an Airline Affinity/Co-Brand program. The Issuer must not assess any additional fees to the
Cardholder for membership in the travel rewards program.

A Visa Signature Business debit Card Issuer is not required to offer any travel rewards programs.

ID# 0029972 Edition: Oct 2017 | Last Updated: Apr 2017

4.16.1.7 Visa Signature Business Card Account Types and Credit Limit – LAC Region

In the LAC Region, with prior approval from Visa, a Visa Signature Business Issuer must offer the Card
with credit or debit functionality.

A Visa Signature Business credit Card Issuer must both:

● Preserve the premium status of the Visa Signature Business Card by providing a higher credit limit
for its Visa Signature Business program than the average credit limit for its Visa Platinum, Visa
Signature, and Visa Infinite consumer Cards and Visa Business programs
● Allow each Visa Signature Business Card account to accumulate charges of at least 10% above
the approved credit limit during each billing statement cycle in which the Cardholder has satisfied
previous obligations to the Issuer

ID# 0029973 Edition: Oct 2017 | Last Updated: Apr 2017

14 October 2017 Visa Confidential PSR-443

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Signature Business

4.16.1.8 Visa Signature Business Card Credit Limit Non-Compliance Assessment – LAC
Region

In the LAC Region, a Visa Signature Business Card Issuer that fails to meet the specified credit limit
criteria is subject to a non-compliance assessment per Visa Signature Business Card in the Issuer's
portfolio.

ID# 0029974 Edition: Oct 2017 | Last Updated: Apr 2017

4.16.1.9 Visa Signature Business Card Customer Service Requirements – LAC Region

In the LAC Region, a Visa Signature Business Issuer must provide both:

● Dedicated customer service 24 hours a day, 7 days a week through Visa Global Customer Care
Services
● Cardholder emergency services for Visa Signature Business

ID# 0029975 Edition: Oct 2017 | Last Updated: Apr 2017

4.16.2 Visa Signature Business – Customer Service Requirements

4.16.2.1 Visa Signature Business Card – Customer Service Requirements – AP Region

In the AP Region, a Visa Signature Business Issuer must provide at least both:

● Access to a customer service agent 24 hours a day, 7 days a week

● Advance notification to the Cardholder when an account needs to be suspended or closed for any
reason

ID# 0028207 Edition: Oct 2017 | Last Updated: Oct 2014

4.16.2.2 Visa Signature Business Card – Customer Service Requirements – CEMEA

Region

In the CEMEA Region, a Visa Signature Business Card Issuer must:

● Provide access to a customer service and emergency telephone number 24 hours a day, 7 days a
week and communicate the telephone number to the Cardholder annually 
● Provide advance notification to the Cardholder when an account needs to be suspended or closed
for any reason

PSR-444 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Core Rules and Visa Product and Service Rules

● Monitor customer complaints related to Authorizations and make customer complaint information

available to Visa
● Identify action plans to improve customer service

ID# 0029177 Edition: Oct 2017 | Last Updated: Oct 2016

4.16.2.3 Visa Signature Business Card Global Customer Assistance Services – CEMEA
Region

In the CEMEA Region, a Visa Signature Business Card Issuer must participate in all of the following Visa
Global Customer Assistance Services:

● Lost/Stolen Card Reporting Service

● Cardholder Inquiry Service
● Emergency Cash Service
● Emergency Card Replacement Service

ID# 0029178 Edition: Oct 2017 | Last Updated: Apr 2017

4.16.2.4 Visa Signature Business Customer Service Requirements – US Region

In the US Region, an Issuer of Visa Signature Business Cards must provide an advanced level of
customer service, including all of the following:

● A toll-free telephone number of its own customer service center where the Cardholder may obtain
customer service through a live agent 24 hours a day, 7 days a week
● A world-wide toll-free or collect-call phone number
● Travelling assistance to its Cardholders with one of the following toll-free telephone numbers,
available 24 hours a day, 7 days a week:
– Visa Global Customer Care Services (GCCS)
– The Issuer's or its agent's assistance center
● Enhanced billing dispute resolution services

The Issuer's customer service telephone number must be printed on the back of the Visa Signature
Business Credit and Visa Signature Business Charge Card.

ID# 0028274 Edition: Oct 2017 | Last Updated: Oct 2016

14 October 2017 Visa Confidential PSR-445

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Signature Business

4.16.3 Visa Signature Business – Issuer Requirements

4.16.3.1 Visa Stand-in Processing Parameters for Visa Signature Business Card
Transactions – CEMEA Region

In the CEMEA Region, a Visa Signature Business Card Issuer must establish Stand-in Processing
parameters at the BIN or account range level.

For Visa Signature Business Cards, the default Stand-in Processing parameter for purchases is USD
2,200. The minimum Stand-in Processing parameter for purchases is USD 1,800.

ID# 0029183 Edition: Oct 2017 | Last Updated: Oct 2016

4.16.3.2 Visa Signature Business Card Annual Spend Aggregation and IRF
Qualification – US Region

In the US Region, an Issuer that aggregates the Cardholder spend on primary and secondary accounts
or between multiple types of Visa Business Card accounts to qualify for the Visa Signature Business
Interchange Reimbursement Fee, must comply with all of the following:

● If aggregating multiple types of Visa Business Card programs (that is, Visa Business, Visa Signature
Business), ensure that all those programs are registered to the same business owner or company
● If aggregating the spend on different Account Numbers between primary and secondary (that
is, authorized employee user) accounts, ensure that all such accounts are designated as Visa
Signature Business Cards
● Only aggregate the spend on Visa Business Credit Cards. Cardholder spend on Visa Consumer
Credit Cards, Visa Consumer Debit, and/or Visa Business Debit Cards does not qualify.
● Support the aggregation using the Cardholder Maintenance File

ID# 0028277 Edition: Oct 2017 | Last Updated: Apr 2016

4.16.3.3 Visa Signature Business Rewards Program Disclosure to Cardholders – US

Region

In the US Region, a Visa Signature Business Issuer must comply with all of the following:

● Provide complete and accurate disclosure to its Cardholders of the reward Card terms and
conditions and notify the Cardholder of any changes prior to the effective date
● Ensure accuracy of any information that it or its Agent provides to its Cardholders
● At least annually, notify Cardholders via a stand-alone communication, either in print or email, all
of the following:

PSR-446 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Core Rules and Visa Product and Service Rules

– Rewards currency earned during the period covered by the notification

– Rewards currency redeemed during the same period
– Remaining balance as of the date specified in the notification
– Any upcoming rewards currency expiration dates (if any)

ID# 0028209 Edition: Oct 2017 | Last Updated: Oct 2014

4.16.3.4 Visa Signature Business Card Minimum Stand-In Processing Limits for
Emergency Services – US Region

In the US Region, an Issuer that establishes a pre-set spending limit on its Visa Signature Business
Cardholders must enable Stand-In Processing for a minimum of both:

● USD 5,000 for Emergency Card Replacement

● USD 2,000 for Emergency Cash Disbursement

The Issuer must disclose any spending limit it establishes to its Cardholders.

ID# 0028211 Edition: Oct 2017 | Last Updated: Oct 2014

4.16.3.5 Visa Signature Business Card Product Name – US Region

In the US Region, a Visa Signature Business Card Issuer must both:

● Obtain prior Visa approval for the use of the program name
● Use "Visa Signature Business" on all Card plastics, statements, and other communication to the
Cardholder, except in circumstances where it poses a security risk

ID# 0028212 Edition: Oct 2017 | Last Updated: Oct 2014

4.16.3.6 Visa Signature Business Card Issuer Requirements – US Region

In the US Region, a Visa Signature Business Card Issuer must comply with all of the following:

● Complete the certification form

● Support account-level processing
● Participate in Visa SavingsEdge
● Provide the Cardholder Maintenance File to Visa on an ongoing basis in the specified format

ID# 0026352 Edition: Oct 2017 | Last Updated: Oct 2014

14 October 2017 Visa Confidential PSR-447

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Signature Business

4.16.3.7 Visa Signature Business Card Payment Options – US Region

In the US Region, a Visa Signature Business Issuer must allow a Visa Signature Business Cardholder the
option to either:

● Pay in full each statement cycle

● Revolve

ID# 0008276 Edition: Oct 2017 | Last Updated: Oct 2014

4.16.3.8 Visa Signature Business Cardholder Notification – US Region

In the US Region, a Visa Signature Business Issuer must provide notification to the Cardholder either:

● Before ongoing Transactions may be declined

● When an account needs to be suspended or closed for any reason

ID# 0004278 Edition: Oct 2017 | Last Updated: Oct 2014

4.16.3.9 Visa Signature Business Cardholder Statement – US Region

In the US Region, a Visa Signature Issuer must provide a periodic statement to the Cardholder
summarizing the Cardholder's Visa Signature Business Credit Card or Charge Card Transactions for the
statement period as required by US Regulation Z (12 CFR Part 226).

ID# 0028214 Edition: Oct 2017 | Last Updated: Oct 2014

4.16.3.10 Visa Signature Business Card Billing Statements – US Region

In the US Region, a Visa Signature Business Card Issuer must clearly communicate in the Cardholder
billing statement information pertaining to all of the following:

● Availability of revolving or non-revolving credit line and a clear distinction between the two if the
account offers revolving credit
● Balance payment options associated with each type of credit line
● Terms and conditions of payments for each type of credit line

ID# 0028216 Edition: Oct 2017 | Last Updated: Oct 2014

PSR-448 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Core Rules and Visa Product and Service Rules

4.16.3.11 Visa Business Hybrid Card Issuance – US Region

In the US Region, an Issuer that elects to implement a Visa Business Card program combining both
credit and debit functionality (hybrid) on the same Card must ensure that both:

● The Visa Business Credit Card is not treated as a Visa Debit Card
● Transactions completed with the Visa Business hybrid Card are not treated as electronic debit
Transactions

ID# 0028215 Edition: Oct 2017 | Last Updated: Oct 2014

4.16.4 Visa Signature Business – Features and Benefits

4.16.4.1 Visa Signature Business Card Rewards Program Requirements – AP Region

and CEMEA Region

In the AP Region and CEMEA Region, a Visa Signature Business Issuer must offer a rewards program to
its Visa Signature Business Cardholders.

The Visa Signature Business rewards program must offer a minimum rewards earn rate, which is the
higher of either the:

● Rate offered by the same Issuer for a consumer Visa Signature Card in the same country or region
● Minimum Visa Signature rewards earn rate for a consumer Visa Signature Card in the applicable
country1

The Issuer must, at a minimum, notify Cardholders about reward points earned quarterly, via a regular
billing statement or a stand-alone statement.

In the AP Region (Malaysia), a Visa Signature Business Charge Card Issuer must ensure that the
rewards currency enables Cardholders to redeem an equivalent to 70 basis points.
1
Effective through 21 April 2017
 
 In the AP Region (Australia), a Visa Signature Business Issuer must offer a minimum rewards earn rate of 90 basis points.
 
 Effective 22 April 2017
 
 In the AP Region (Australia), a Visa Signature Business Issuer must offer a minimum rewards earn rate of 55 basis points.

ID# 0028217 Edition: Oct 2017 | Last Updated: Oct 2017

4.16.4.2 Visa Signature Business Cardholder Spend Reporting – AP Region

In the AP Region, an Issuer must, either itself or through Visa IntelliLink Spend Management, provide
Visa Signature Business Cardholders a report, at least annually, that includes both:

14 October 2017 Visa Confidential PSR-449

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Signature Business

● Total annual amount spent by Cardholder or company

● Summary of spending by Merchant category

ID# 0028280 Edition: Oct 2017 | Last Updated: Oct 2014

4.16.4.3 Visa Signature Business Cardholder Spend Reporting – CEMEA Region

In the CEMEA Region, a Visa Signature Business Card Issuer must either itself or through Visa Business
Reporting, provide its Visa Signature Business Cardholders a report, at least annually, that includes
both:

● Total annual amount spent by Cardholder or company

● Summary of spending by Merchant category

ID# 0029185 Edition: Oct 2017 | Last Updated: Apr 2017

4.16.4.4 Visa Signature Business Rewards Program – US Region

In the US Region, a Visa Signature Business Card Issuer must comply with all of the following:

● Either itself, through a third-party agent or Visa, offer one of the following types of rewards/
program:
– Air travel program
– Affinity/Co-Brand hotel program
– Affinity/Co-Brand Merchant-specific gift certificate or a general purpose gift card program
– Cash/cash-equivalent rewards program
– Service and merchandise rewards
● Define the rewards currency to be offered to Cardholders
● Notify Cardholders annually via billing statement or standalone statement, of rewards points
earned during the relevant period

ID# 0028218 Edition: Oct 2017 | Last Updated: Oct 2014

4.16.4.5 Visa Signature Business Rewards Currency Accrual – US Region

In the US Region, a Visa Signature Business Card Issuer must comply with all of the following:

● Accrue rewards currency for the benefit of the Cardholder for every qualifying dollar spent
worldwide on a Visa Signature Business Card purchase Transaction

PSR-450 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Core Rules and Visa Product and Service Rules

● Ensure that the approximate retail value of service and merchandise rewards offered to the
Cardholders and the rewards currency required to redeem such options is comparable to the value
the Cardholder would receive by selecting cash-equivalent rewards
● Obtain Visa approval prior to restricting or excluding Transactions, which might otherwise be
qualified for rewards currency, from the rewards criteria under the Issuer's program
● Establish a minimum basis point value per dollar of qualifying Transaction, regardless of the award
earn rate (for example, one point per dollar) determined by the Issuer, as follows:
– For rewards programs offering other than cash/cash-equivalent rewards, a minimum value of
125 basis points
– For cash/cash-equivalent rewards programs, a minimum value of value of 100 basis points

ID# 0028278 Edition: Oct 2017 | Last Updated: Apr 2016

4.16.4.6 Visa Signature Business Card Rewards Currency Expiration – US Region

In the US Region, rewards currency accumulated by a Visa Signature Business Cardholder must not be
allowed to expire within 3 years from the date earned unless the Cardholder's account remains inactive
(no statements generated) for 3 consecutive years.

The expiration date for any of the following rewards offered by a Visa Signature Business Issuer must
not be sooner than 90 days from the award date:

● Certificate for a hotel stay from an Affinity/Co-Brand partner

● Gift Card/Certificate from an Affinity/Co-Brand Merchant
● Cash/cash-equivalent check payable to the Cardholder or a general purpose prepaid card usable at
any merchant

The Issuer must notify its Cardholders prior to the rewards expiration date.

ID# 0028219 Edition: Oct 2017 | Last Updated: Oct 2015

4.16.4.7 Visa Signature Business Card Rewards Redemption – US Region

In the US Region, a Visa Signature Business Issuer must comply with all of the following:

● Clearly communicate the qualifying reward redemption information to its Cardholders and make it
available at all times
● Ensure that its rewards redemption program is:
– Directly tied to the its Affinity/Co-Brand partner's offering
– Quantifiable based on Visa benchmarks or cash equivalency
– Offers ready availability of points

14 October 2017 Visa Confidential PSR-451

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Signature Business

● Comply with the rewards redemption requirements, as follows:

Table 4-54: Visa Signature Business Issuer Rewards Program Redemption Options and Requirements
Rewards Program Redemption Options

Air Travel Air travel at or above the ”industry standard” for the currency amount credited per
mile.
Based on the standard of one mile earned for every USD 1 spent on qualifying
Transactions, an Issuer must offer first redemption at a maximum of 25,000 miles
for a restricted ticket anywhere in the contiguous 48 United States (CUS).
Based on the industry standard of one mile per every USD 1 spent on qualifying
Visa Signature Business Transactions, must offer airline ticket redemptions at
either:
● 25,000 miles for a restricted coach class flight anywhere in the contiguous
United States, with a maximum value restriction of no less than USD 312.50
● 50,000 miles for an unrestricted coach class flight anywhere in the contiguous
United States, with a maximum value restriction of no less than USD 625

Affinity/Co-Brand Hotel A Visa Signature Business Issuer must comply with all of the following:
Program
● Ensure that its hotel Affinity/Co-Brand rewards program offers a room
redemption option for a hotel categorized as either:
– Luxury Tier
– Upper Upscale Tier
● Ensure that the expiration date on the certificate is no less than 90 days
● Demonstrate that the room redemption valuation proposed by the Issuer
delivers the required cumulative minimum basis points per dollar of qualifying
Visa Signature Business purchase Transactions

Merchant-specific Gift For rewards offered to Visa Signature Business Cardholders in the form of
Certificate or Gift Card Merchant-specific gift certificates, an Issuer must comply with all of the following:
● Ensure that gift certificates are not limited to specific-Merchant(s) unless the
Merchant(s) is an Affinity/Co-Brand partner
● Obtain prior Visa approval for any program that uses any type of card other
than an unrestricted general purpose prepaid card
● Ensure that the expiration date for redemption of the reward is no less than 90
days

Cash/Cash-Equivalent An Issuer that offers cash or cash-equivalent rewards to its Visa Signature Business
Cardholders must offer one or more of the following redemption options:
● Statement credit
● A Check, with a minimum valid date of 90 days, made payable to the
Cardholder or the business name on the Visa Signature Business Card account
● Direct deposit to the Cardholder‘s or business‘ bank or other asset account

PSR-452 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Core Rules and Visa Product and Service Rules

Rewards Program Redemption Options

● Dollar-denominated general-purpose prepaid card without purchase

restrictions and with a minimum expiration period of no less than 90 days.
The Issuer must allow redemption of cash rewards either:
● ln increments no greater than USD 25 unless requested otherwise by the
Cardholder
● Upon Cardholder demand or at least every 12 months
The Issuer must report the percentage of cash redemption options annually or
upon Visa request.

Service and Merchandise The Issuer must ensure that the value of any service and/or merchandise reward
Rewards options offered to a Visa Signature Business Cardholder is consistent with the value
of non-merchandise rewards program available from the Issuer

ID# 0028220 Edition: Oct 2017 | Last Updated: Oct 2015

4.16.4.8 Visa Signature Business Card Additional Core Services – AP and CEMEA
Regions

In the AP Region and CEMEA Region, in addition to the Visa Business Card core services, a Visa
Signature Business Issuer must provide:

● One or more travel accident insurance coverage options with a unit cost per premium that
matches or exceeds the current unit cost of providing USD 500,000 (or local currency equivalent)
travel accident insurance.1 The Issuer must submit to Visa in writing, an official quote from an
insurance company, for both the travel accident insurance and the proposed new features, at least
30 calendar days prior to its implementation.
● Emergency medical evacuation and repatriation services
● Emergency medical insurance when traveling, with medical expense benefit up to USD 25,000 (or
local currency equivalent) in the AP Region and USD 50,000 (or local currency equivalent) in the
CEMEA Region1
● In the AP Region, concierge services from a live attendant, via telephone, in key international
travel markets, 24 hours a day, 7 days a week, offering, at minimum, all of the following travel
information and assistance:
– Emergency travel arrangement provisions
– Passport, visa and customs information
– Translation and message assistance
– Restaurant, health club, entertainment events, shopping information and assistance with gift
arrangement

14 October 2017 Visa Confidential PSR-453

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Signature Business

– ATM location guide

The Issuer must communicate all of the following Visa Signature Business Privileges Program
information to Cardholders:

● Visa Signature Business Privileges benefits at least once a year

● New benefits or changes to existing benefits, or exclusive quarterly Merchant offers at least 2
months prior to the effective date of Visa Signature Business Merchant Privileges
1
In the AP Region (Australia), an Issuer may instead offer an alternative Cardholder benefit, as specified in Section 4.1.15.1,
“Alternative Cardholder Benefits – AP Region (Australia, Myanmar, New Zealand).”

ID# 0028299 Edition: Oct 2017 | Last Updated: Oct 2017

4.16.4.9 Visa Signature Business Card Core Benefits – US Region

In the US Region, in addition to the core benefits specified in Section 4.13.4.4, “Visa Business Card
Core Benefits – US Region,” a Visa Signature Business Issuer must provide the following minimum core
benefit levels on its own, through an agent, or through the Visa Global Customer Care Services (GCCS):

● Lost luggage reimbursement coverage up to USD 3,000 for checked and carry-on baggage if
certain terms and conditions are met and the carrier ticket purchase is charged solely to the
Visa Signature Business Card. Coverage provided by a third-party must meet or exceed these
requirements and include replacement of misdirected checked or carry-on baggage
● Roadside dispatch referral network available on a toll-free basis 24 hours a day
● Travel accident insurance for a minimum of USD 250,000 to cover accidental death or
dismemberment, at no extra cost to the Cardholder, when the entire fare is charged to the Visa
Signature Business Card. Services provided by a third-party provider must meet or exceed these
requirements and include Cardholder and family member benefit level equal to at least USD
250,000 without any aggregation limitation
● Visa Signature concierge services to assist the Cardholders with restaurant accommodations, travel
information, reservations at special events, and locating hard-to-find goods
● Visa Signature perks offering special access to events, hotel upgrades, preferred seating at
music, theater, or sport events, as well as savings on premier events and goods from top retailers
nationwide

ID# 0028221 Edition: Oct 2017 | Last Updated: Oct 2014

4.16.4.10 Visa Signature Business Insurance Card Benefits – US Region

In the US Region, an Issuer must provide both of the following Card benefits to its Visa Signature
Business Cardholders, either through Visa or an alternate provider, as follows:

PSR-454 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Core Rules and Visa Product and Service Rules

● Insurance benefits consisting of all of the following:

– Lost luggage reimbursement
– Purchase security and extended protection up to USD 10,000 per claim within 90 days of
purchase
– Travel accidental insurance as specified in Section 4.16.4.11, “Visa Signature Business Travel
Accident Insurance Coverage – US Region” 
– Visa liability waiver up to USD 100,000 per Cardholder 
● Non-insurance benefits consisting of both:
– Roadside dispatch offering emergency roadside assistance 24-hours a day
– Travel and emergency assistance services

ID# 0028222 Edition: Oct 2017 | Last Updated: Apr 2015

4.16.4.11 Visa Signature Business Travel Accident Insurance Coverage – US Region

In the US Region, a Visa Signature Business Issuer must contract with a licensed public insurance
carrier to automatically provide travel accident death and dismemberment coverage that offers a
basic coverage of at least USD 250,000 to the Visa Signature Business Cardholder, spouse, unmarried
dependent children who are either:

● Under 19 years of age

● Under 23 years of age, if a full-time student attending an accredited college or university

The travel accident coverage policy must become effective after, both:

● The Cardholder receives the Card

● Purchases an applicable travel ticket with the Card

The Issuer must not:

● Require a separate application for the coverage other that the Visa Signature Business Card
application
● Charge an additional fee for the coverage

ID# 0028223 Edition: Oct 2017 | Last Updated: Oct 2014

14 October 2017 Visa Confidential PSR-455

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Infinite Business, Visa Infinite Privilege Business

4.17 Visa Infinite Business, Visa Infinite Privilege Business

4.17.1 Visa Infinite Business, Visa Infinite Privilege Business – Card Requirements

4.17.1.1 Visa Infinite Business Cardholder Spending Limit – AP Region

In the AP Region, a Visa Infinite Business Card Issuer must offer one of the following spending limit
options:

● No pre-set spending limit. The Issuer may establish a pre-set spending limit if the Transaction
either:
– Is a Cash Disbursement
– Results from the use of an Emergency Card Replacement
● A Minimum Spending Limit of USD 20,000 (or local currency equivalent) for Transactions during
each statement cycle

The Issuer must allow a Visa Infinite Business Cardholder the option to either:

● Pay in full each statement cycle

● Revolve. If positioned as a revolving product, the Issuer must permit a minimum revolving balance
of at least USD 10,000 (or local currency equivalent) during each statement cycle.

ID# 0029238 Edition: Oct 2017 | Last Updated: Oct 2016

4.17.1.2 Visa Infinite Business Cardholder Qualifications – Canada Region

In the Canada Region, a Visa Infinite Business Card Issuer must ensure that its Visa Infinite Business
Cardholders qualify for the Card based on one of the following criteria:

● Declared current minimum annual spend of CAD 30,000

● Declared minimum household income of CAD 100,000 per year
● Declared minimum personal income of CAD 60,000 per year
● Declared assets under management of CAD 250,000
● Declared minimum business annual sales revenue of CAD 500,000

The Issuer must maintain proof that the qualification criteria have been met.

ID# 0025620 Edition: Oct 2017 | Last Updated: Apr 2017

PSR-456 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Core Rules and Visa Product and Service Rules

4.17.1.3 Visa Infinite Business Card Point-of Sale Spend Qualification Threshold – AP
Region (Australia)

In the AP Region (Australia), a Visa Infinite Business Product program must meet the average minimum
annual spend requirement of AUD 200,000 at the portfolio level. If the threshold is not met, the Issuer
must implement a spend stimulation program.

ID# 0029237 Edition: Oct 2017 | Last Updated: Oct 2016

4.17.1.4 Visa Infinite Business Card Account Types and Credit Limit – LAC Region

In the LAC Region, with prior approval from Visa, a Visa Infinite Business Issuer must offer the Card
with credit or debit functionality.

A Visa Infinite Business Credit Card Issuer must do all of the following:

● Preserve the premium status of the Visa Infinite Business Card by providing a higher credit limit for
its Visa Infinite Business program than the average credit limit for its Visa Platinum, Visa Signature,
and Visa Infinite consumer cards and Visa Business programs
● Set a minimum credit limit of USD 20,000 (or local currency equivalent) or higher
● Allow each Visa Infinite Business Card account to accumulate charges of at least 20% above the
approved credit limit during each billing statement cycle in which the Cardholder has satisfied
previous obligations to the Issuer

ID# 0029976 Edition: Oct 2017 | Last Updated: Apr 2017

4.17.1.5 Visa Infinite Business Card Rewards Program – LAC Region

In the LAC Region, a Visa Infinite Business Issuer must provide a rewards program that:

● Offers Cardholders the ability to accumulate points for purchases made with a Visa Infinite
Business Card
● Is comparable to any existing Issuer’s Visa Infinite or Visa Signature rewards program

Any travel rewards program offered to the Cardholder must be sponsored by Visa (Visa rewards), the
Issuer, or an Airline Affinity/Co-Brand program. The Issuer must not assess any additional fees to the
Cardholder for membership in the travel rewards program.

A Visa Infinite Business debit Card Issuer is not required to offer any travel rewards programs.

ID# 0029977 Edition: Oct 2017 | Last Updated: Apr 2017

14 October 2017 Visa Confidential PSR-457

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Infinite Business, Visa Infinite Privilege Business

4.17.2 Visa Infinite Business, Visa Infinite Privilege Business – Customer Service
Requirements

4.17.2.1 Visa Infinite Business Card Global Customer Assistance Services – AP Region

In the AP Region, in addition to the requirements specified in Section 4.1.14.3, “Emergency Cash
Disbursement Limit Guide,” a Visa Infinite Business Card Issuer must offer all of the following through
Visa Global Customer Care Services and the Issuer’s customer service center:

● Cardholder Inquiry Service

● Emergency Card Replacement, including both:
– Card Verification Value (CVV) encoding
– Minimum spending limit of USD 10,000 (or local currency equivalent)
● Emergency Cash Disbursement, with a minimum stand-in Emergency Cash Disbursement of USD
5,000 (or local currency equivalent)
● Lost/Stolen Card Reporting

An Emergency Card Replacement or Emergency Cash Disbursement must be delivered to the

Cardholder within 24 hours.

ID# 0029242 Edition: Oct 2017 | Last Updated: Apr 2017

4.17.2.2 Visa Infinite Business Card Customer Service Requirements – LAC Region

In the LAC Region, a Visa Infinite Business Issuer must provide all of the following:

● Dedicated customer service 24 hours a day, 7 days a week through Visa Global Customer Care
Services
● Cardholder emergency services for Visa Infinite Business
● An exclusive telephone line to its Visa Infinite Cardholders

ID# 0029978 Edition: Oct 2017 | Last Updated: Apr 2017

4.17.2.3 Visa Infinite Business Core Services and Benefits – Canada Region

In the Canada Region, a Visa Infinite Business Card Issuer must offer its Cardholders all of the benefits
specified in Section 4.1.14.15, “Visa Cardholder Benefit Requirements by Product – Canada Region,”
and all of the core services specified in Section 4.12.1.3, “Commercial Products Mandatory Core
Services.”

ID# 0025624 Edition: Oct 2017 | Last Updated: Apr 2017

PSR-458 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Core Rules and Visa Product and Service Rules

4.17.3 Visa Infinite Business, Visa Infinite Privilege Business – Issuer Requirements

4.17.3.1 Issuer Choice of Visa Infinite Business Card Name – AP Region

In the AP Region, a Visa Infinite Business Card Issuer must ensure that the name assigned to its Visa
Infinite Business Card products is distinct from and clearly differentiates them from other products
offered by the Issuer.

The Issuer must use the product identifier “Visa Infinite Business” on both:

● All statements
● All communications, including online communications, to the Cardholder regarding the Visa
Infinite Business Card, except in circumstances where this poses a security risk

ID# 0029241 Edition: Oct 2017 | Last Updated: Apr 2017

4.17.3.2 Visa Infinite Business Card Web Services – AP Region

In the AP Region, a Visa Infinite Business Card Issuer must, either independently or through Visa, offer
its Visa Infinite Business Cardholders access to a website that offers special information and services to
high-end consumers.

The Visa Infinite Business website must do all of the following:

● Limit access to Visa Infinite Business Cardholders only

● Provide a description of Visa Infinite Business Card services, benefits, and features
● Provide a detailed listing of the Visa Infinite Business Exclusive Privileges1 offers
● Include all of the following minimum value-added content and services for travel and
entertainment:
– Travel-related content not readily available from other sources
– Online concierge service, if concierge service is offered by the Visa Region or Member's Infinite
Business product
– Contact information for Cardholders to inquire about Visa Infinite Business services and to
provide feedback
1
A Merchant-partner program with exclusive offers for Visa Infinite Business Cardholders

ID# 0029244 Edition: Oct 2017 | Last Updated: Apr 2016

14 October 2017 Visa Confidential PSR-459

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Infinite Business, Visa Infinite Privilege Business

4.17.3.3 Visa Infinite Business Cardholder Notification and Complaints – AP and

Canada Regions

In the AP Region and Canada Region, a Visa Infinite Business Card Issuer must do all of the following:

● Provide advance notification to the Cardholder when an account needs to be suspended or closed
for any reason
● Monitor customer complaints related to Authorizations
● Identify action plans to improve customer service
1

● Make customer complaint information available to Visa1

1
This does not apply in the AP Region

ID# 0029245 Edition: Oct 2017 | Last Updated: Apr 2017

4.17.3.4 Visa Infinite Business Card Credit Limit Non-Compliance Assessment – LAC
Region

In the LAC Region, a Visa Infinite Business Card Issuer that fails to meet the specified credit limit
criteria is subject to a non-compliance assessment per Visa Infinite Business Card in the Issuer's
portfolio.

ID# 0029979 Edition: Oct 2017 | Last Updated: Apr 2017

4.17.3.5 Visa Infinite Business Card Payment Options – Canada Region

At the option of Visa, a Canada Issuer may provide a Visa Infinite Business Card with charge and/or
credit capability.

ID# 0029545 Edition: Oct 2017 | Last Updated: Apr 2017

4.17.3.6 Visa Infinite Business Card Operating Certificate Requirements – Canada

Region

In the Canada Region, a Visa Infinite Business Card Issuer must complete a separate Credit Card
Schedule of the Operating Certificate for reporting Visa Infinite Business Card statistics.

ID# 0029546 Edition: Oct 2017 | Last Updated: Apr 2017

PSR-460 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Core Rules and Visa Product and Service Rules

4.17.3.7 Visa Infinite Business Card Issuer Rewards Program Requirements – Canada
Region

In the Canada Region, a Visa Infinite Business Card Issuer must provide a rewards program to its Visa
Infinite Business Cardholders with the following reward value:

● Rewards currency that enables each Cardholder to redeem a minimum value equivalent to 150
basis points per dollar of qualifying spend
● Best reward value in Issuer's Visa Business Card portfolio
● Minimum earn rate equal to or better than the rate offered by the same Issuer for a consumer Visa
Infinite Card program

ID# 0029544 Edition: Oct 2017 | Last Updated: Apr 2017

4.17.3.8 Visa Infinite Business Account Level Processing – AP Region (Australia)

In the AP Region (Australia), an Issuer must not use Account Level Processing to upgrade its existing
Visa Cardholders to the Visa Infinite Business product.

ID# 0029247 Edition: Oct 2017 | Last Updated: Apr 2016

4.17.4 Visa Infinite Business, Visa Infinite Privilege Business – Features and Benefits

4.17.4.1 Visa Infinite Business Card Features and Branding Requirements – AP and
Canada Regions

In the AP Region and Canada Region, a Visa Infinite Business Card Issuer must offer both:

● Unique features that differentiate the Visa Infinite Business Card from any other Visa Card it issues
● The highest purchasing power available within the Issuer's Visa Business Card suite of products

ID# 0029240 Edition: Oct 2017 | Last Updated: Apr 2017

4.17.4.2 Visa Infinite Business Card Core Features – AP Region

In the AP Region, in addition to the core features specified in Section 4.12.1.2, “Commercial Products
Core Feature Requirements,” a Visa Infinite Business Card Issuer must offer all of the following core
features:

● Central or individual billing, with one of the following options:

– Individual Cardholder billing with individual payment

14 October 2017 Visa Confidential PSR-461

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Infinite Business, Visa Infinite Privilege Business

– Individual Cardholder billing with centralized company payment

– Centralized company billing and payment
● Limited corporate liability insurance coverage, where available, to the subscribing company with 2
or more Cards, in the event of Visa Infinite Business Card misuse by employees
● One or more insurance options with a unit cost per premium that matches or exceeds the current
unit cost of providing USD 1 million (or local currency equivalent) travel accident insurance, except
where prohibited by applicable laws or regulations. The Issuer must submit to Visa in writing an
official quote from an insurance company for both the travel accident insurance and the proposed
new features at least 30 calendar days before implementation.
● Complimentary access to airport lounges in all key cities
● Emergency medical evacuation and repatriation service in case of critical Cardholder medical need1
● Emergency medical insurance when traveling, with a medical expense benefit of up to USD 25,000
(or local currency equivalent)1
● Information to its Visa Infinite Business Cardholders about the Visa Infinite Business Exclusive
Privileges2 program. The Issuer must communicate the following:
– Visa Infinite Business Exclusive Privileges benefits at least once a year
– New benefits or changes to existing benefits at least 2 months before the effective date
● Concierge services in key international travel markets available through a customer service
representative by telephone 24 hours a day, 7 days a week. An Issuer that uses the Visa Concierge
Service must be capable of transferring calls to the Visa Infinite customer center. The Issuer must
provide all of the following:
– Emergency travel arrangement provisions
– Passport, visa, and customs information
– Translation and message assistance
– Restaurant, health club, entertainment events, shopping information and assistance, and gift
arrangement
– ATM location guide
● Cardholder access to trained dispute resolution service representatives through the Issuer’s toll-
free customer service number
● Only for Visa Infinite Business Debit Cards, a monthly statement or information report showing
Visa Infinite Business Debit Card spending by the employee(s)

In the AP Region (Malaysia), a Visa Infinite Business Charge Card Issuer must ensure that the rewards
currency enables Cardholders to redeem an equivalent to 70 basis points.
1
This does not apply in the AP Region (Malaysia).

PSR-462 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Core Rules and Visa Product and Service Rules

2
A Merchant-partner program with exclusive offers for Visa Infinite Business Cardholders

ID# 0029236 Edition: Oct 2017 | Last Updated: Apr 2017

4.17.4.3 Visa Infinite Business Card Core Features, Benefits and Services – Canada
Region

In the Canada Region, a Visa Infinite Business Card Issuer must offer all of the following core features,
benefits, and services:

● ATM access
● Local currency billing
● Service level standards
● Management information reporting
● POS Transaction Controls
● Limited corporate liability insurance
● Access to:
– Visa Infinite Business concierge
– Visa Infinite Business events and offers
– Visa Infinite Business website 

ID# 0025623 Edition: Oct 2017 | Last Updated: Apr 2017

4.17.4.4 Visa Infinite Business Web Services – Canada Region

In the Canada Region, a Visa Infinite Issuer, either itself or through other agents, must provide its Visa
Infinite Cardholders website access that offers special information and services.

The Visa Infinite website service must comply with all of the following:

● Limit access only to Visa Infinite Cardholders

● Provide a description of Visa Infinite Card services, benefits, and features
● Provide a detailed listing of the Visa Infinite Exclusive Privileges Merchant partner offers
● Include all of the following minimum value-added content and services for travel and
entertainment:
– Travel content that supports the Visa Infinite product positioning that is not readily available
from other sources (for example, special travel articles, expert recommendations on shows in
major cities)

14 October 2017 Visa Confidential PSR-463

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Infinite Business, Visa Infinite Privilege Business

– Online concierge service, if concierge service is offered by the Visa Region or Member's Infinite
product
– Contact information for Cardholders to inquire about Visa Infinite services and to provide
feedback on the product or website

ID# 0025622 Edition: Oct 2017 | Last Updated: Oct 2014

4.17.4.5 Visa Infinite Business Issuer Rewards Program – AP Region (Australia)

In the AP Region (Australia), a Visa Infinite Business Card Issuer must provide a rewards program for its
Visa Infinite Business Cardholders and must do all of the following:

● Define the rewards currency that it intends to offer

● Accrue the rewards currency to the benefit of its Cardholders for every qualifying purchase
Transaction
● Ensure that the approximate retail value of services and merchandise offered for rewards
redemption is comparable to the required redemption value
● Ensure that the rewards currency enables Cardholders to redeem an equivalent to 100 basis points
● Ensure that the rewards currency is accumulated for every qualifying dollar spent on the Card
● Include each purchase Transaction completed with a Visa Infinite Business Card as a qualifying
purchase. The Issuer may exclude the following Transactions from qualifying for rewards currency:
– Balance transfers
– Convenience checks
– Finance charges
– Cash Disbursements
– Quasi-Cash Transactions
– Fees paid to the Issuer by the Cardholder (if any)
– Any Transaction not authorized by the Cardholder
● Ensure that any cap on spend that earns rewards currency is not less than USD 5,000 per month or
USD 60,000 per year (or local currency equivalent)
● Notify Cardholders at least quarterly of their rewards currency, including all of the following:
– Rewards currency earned
– Rewards currency redeemed
– Rewards currency balance remaining
– Upcoming rewards currency expiration, if any

PSR-464 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Core Rules and Visa Product and Service Rules

If the account is no longer in good standing, the Issuer may elect to withhold rewards currency
accumulation and redemption or take away currency previously accumulated.

ID# 0029248 Edition: Oct 2017 | Last Updated: Apr 2016

4.18 Visa SavingsEdge

4.18.1 Visa SavingsEdge Requirements

4.18.1.1 Visa SavingsEdge Participation Requirements – US Region

In the US Region, an Issuer must offer Visa SavingsEdge to Cardholders of the following Visa products:

● Visa Business credit Card

● Visa Business Check Card
● Visa Signature Business Credit1

Visa Business Cardholders of Issuers who do not opt out will be automatically eligible to enroll in Visa
SavingsEdge in accordance with, and subject to, the program terms and conditions as revised by Visa
from time to time and posted on the program Cardholder registration website.

All enrolled Cardholders of an Issuer that has opted out of the Visa SavingsEdge Program after 15 July
2011, will continue to remain enrolled in the Program.

To un-enroll a participating Cardholder, the Issuer must both:

● Notify Visa in writing at least 90 days prior to the participation end date
● Provide advance notification to the Cardholder
1
An Issuer of Visa Signature Business Credit Cards must not opt out of Visa SavingsEdge participation.

ID# 0026267 Edition: Oct 2017 | Last Updated: Apr 2016

4.18.1.2 Visa SavingsEdge Participating Issuer Obligations – US Region

In the US Region, an Issuer participating in the SavingsEdge program must comply with all of the
following:

● Use the program name only in connection with the SavingsEdge program
● Promote the Visa SavingsEdge program through marketing activities
● Make the Cardholder address file available to Visa for email and direct mail campaigns

14 October 2017 Visa Confidential PSR-465

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Purchasing

● Provide customer service to handle Cardholder inquiries about the program, including questions
related to credit postings

ID# 0028252 Edition: Oct 2017 | Last Updated: Oct 2014

4.18.1.3 Visa SavingsEdge Discount Posting Requirements – US Region

In the US Region, for qualifying purchases made with a Visa SavingsEdge-enrolled Visa Business Card,
a US Issuer must both:

● Credit the participating Cardholder’s account within 10 calendar days of receiving the Funds
Disbursement from Visa
● Not alter the original Merchant name and city information posted to the Cardholder statement

ID# 0026269 Edition: Oct 2017 | Last Updated: Oct 2014

4.19 Visa Purchasing

4.19.1 Visa Purchasing – Issuer Requirements

4.19.1.1 Visa Purchasing Card Transaction Data Reporting – US Region

In the US Region, a Visa Purchasing Card Issuer must accumulate and report Transaction data and at a
minimum must both:

● Match Transaction data to Merchant profiles

● Report to the Client Organization all Transactions and all Merchant profile information, both
matched and unmatched

ID# 0004309 Edition: Oct 2017 | Last Updated: Oct 2014

4.19.1.2 Authorization and Settlement Match Participation Requirements

A Visa Purchasing Card Issuer choosing to participate in the Authorization and Settlement Match
service must both:

● Obtain prior approval from Visa

● Enroll its Visa Purchasing Card BIN (including Visa Fleet Card BIN) or account range for the
Authorization and Settlement Match service

ID# 0026826 Edition: Oct 2017 | Last Updated: Oct 2015

PSR-466 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Core Rules and Visa Product and Service Rules

4.19.1.3 Visa Purchasing Card Selective Authorization – US Region

In the US Region, a Visa Purchasing Card Issuer may decline an Authorization Request based on the
following factors if the entity to which the Card has been issued has specified these or other factors:

● MCC
● Transaction size
● Location of Merchant Outlet

ID# 0004314 Edition: Oct 2017 | Last Updated: Oct 2014

4.19.1.4 Commercial Card Corporate Liability Waiver Insurance – LAC Region

In the LAC Region, a Visa Commercial Card Issuer must provide corporate liability waiver insurance for
its Visa Purchasing Cardholders and will be billed by Visa for this benefit.

This requirement does not apply to Visa Agro Cards.

ID# 0004213 Edition: Oct 2017 | Last Updated: Oct 2014

4.19.2 Visa Purchasing – Features and Benefits

4.19.2.1 Visa Purchasing Card Core Features and Benefits – CEMEA Region

In the CEMEA Region, a Visa Purchasing Card Issuer must offer all of the following core features:

● Corporate Card Liability Waiver Insurance (CLW)

● Global Customer Service Assistance (GCAS) including all of the following:
– Emergency Replacement Cards
– Emergency Cash Disbursements
– Lost/Stolen Card Reporting Service
● A toll-free telephone number available 24 hours a day, 7 days a week, to obtain emergency
services. This number must be communicated to the Cardholder upon Card issuance and annually
thereafter.

ID# 0028247 Edition: Oct 2017 | Last Updated: Oct 2014

14 October 2017 Visa Confidential PSR-467

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Fleet

4.20 Visa Fleet

4.20.1 Visa Fleet Card – Issuer Requirements

4.20.1.1 Visa Fleet Card Issuance and Usage

A Vehicle-Specific Fleet Card must be both:

● Limited to purchases of fuel and vehicle maintenance

● Assigned to a vehicle rather than an individual

A Visa Fleet Card Issuer must use a unique account range within a Commercial Card BIN1 for its Visa
Fleet Card program.
1
In the LAC Region, a Visa Purchasing Card Issuer may issue Visa Fleet Cards as either Visa or Visa Electron Cards.

ID# 0004163 Edition: Oct 2017 | Last Updated: Oct 2015

4.20.1.2 Visa Fleet Card Requirements

A Visa Fleet Card Issuer must ensure that all of the following requirements are met:

● Visa Fleet Card is personalized with a Visa Fleet Card Application Identifier (AID) and a payment
application that prompts for personalized data at the time of transaction1
● Magnetic Stripe is encoded with Visa Fleet specific data that will cause a fleet-enabled terminal to
prompt for personalized data at the time of Transaction2
● Visa Fleet Card is issued only as either:
– A driver-assigned Visa Fleet Card
– A Vehicle-Specific Fleet Card

In the Canada Region and CEMEA Region, a Visa Fleet Card Issuer must require the capture and/or
validation of Enhanced Data by the terminal.

In the Canada Region, a Visa Fleet Card Issuer must ensure that the Chip on the Visa Fleet Card
is encoded with Visa Fleet-specific data that will cause a fleet-enabled terminal to prompt for
personalized data at the time of the Transaction.

In the CEMEA Region, a Visa Fleet Card Issuer must ensure that the Visa Fleet Card Chip data elements
include at least both:

● Details about permitted products

PSR-468 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Core Rules and Visa Product and Service Rules

● Information about the vehicle and the driver

1
This does not apply in the AP Region, LAC Region, and US Region.
2
This does not apply in the AP Region, CEMEA Region, and LAC Region.

ID# 0004168 Edition: Oct 2017 | Last Updated: Apr 2017

4.20.1.3 Visa Fleet Card Enhanced Data Requirements

A Visa Fleet Card Issuer must be capable of generating reports containing Enhanced Data when
provided by the Acquirer.

ID# 0004164 Edition: Oct 2017 | Last Updated: Oct 2015

4.21 Visa Large Purchase Advantage

4.21.1 Visa Large Purchase Advantage Requirements

4.21.1.1 Visa Large Purchase Advantage Issuer Requirements – US Region

In the US Region, a Visa Large Purchase Advantage Card must comply with all of the following:

● Be issued as a Virtual Account product

● Be issued on a credit account
● Be limited to Transactions in the Commercial Payables environment that qualify as one of the
following:
– Electronic Commerce Transaction, including a Straight Through Processing Transaction
– Mail/Phone Order Transaction
– Recurring Transaction
– Installment Transaction
● Not offer Cash Disbursement
● Not provide ATM access
● Unless specified otherwise, comply with the requirements applicable to Visa Purchasing Cards.

ID# 0026968 Edition: Oct 2017 | Last Updated: Oct 2015

14 October 2017 Visa Confidential PSR-469

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Meetings Card

4.21.1.2 Visa Large Purchase Advantage Transaction Limitations – US Region

In the US Region, a Visa Large Purchase Advantage Transaction must comply with all of the following:

● Be processed in a Card-Absent Environment

● Not offer Cash Disbursement
● Not provide ATM access

ID# 0026969 Edition: Oct 2017 | Last Updated: Oct 2017

4.22 Visa Meetings Card

4.22.1 Visa Meetings Card – Issuer Requirements

4.22.1.1 Visa Meetings Card Authorization Processing

An Issuer must have the ability to both:

● Restrict a purchase made with a Visa Meetings Card based on a Transaction amount or MCC
specified by a Client Organization
● Authorize higher Transaction amounts (up to USD 449,999.99) for payments made with a Visa
Meetings Card

ID# 0028248 Edition: Oct 2017 | Last Updated: Oct 2014

4.22.1.2 Visa Meetings Card Core Features – US Region

In the US Region, a Visa Meetings Card Issuer must provide all of the core features specified in Section
4.12.1.2, “Commercial Products Core Feature Requirements,” except for billing, where centralized
company billing and payment are required.

ID# 0004335 Edition: Oct 2017 | Last Updated: Oct 2014

4.22.1.3 Visa Meetings Card Authorization Processing – US Region

In the US Region, a Visa Meetings Card Issuer must have the ability to decline an Authorization
Request based on the following factors, if the Client Organization has specified these or other factors:

● MCC
● Transaction amount

PSR-470 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Core Rules and Visa Product and Service Rules

● Location of Merchant Outlet

ID# 0029137 Edition: Oct 2017 | Last Updated: Oct 2014

4.23 Visa Infinite Corporate

4.23.1 Visa Infinite Corporate – Card Requirements

4.23.1.1 Visa Infinite Corporate Card Credit Limit – LAC Region

In the LAC Region, for Visa Infinite Corporate Cards with a line of credit only, an Issuer must ensure
that both:

● The minimum credit limit allowed is USD 20,000 (or local currency equivalent)
● Each Visa Infinite Corporate Card account may accumulate charges of at least 20% above the
approved credit limit during each billing statement cycle in which the Cardholder has satisfied
previous obligations to the Issuer

A Visa Infinite Corporate Card Issuer that fails to meet the credit limit criteria is subject to a non-
compliance assessment of USD 5 per Visa Infinite Corporate Card in the Issuer's portfolio.

ID# 0027741 Edition: Oct 2017 | Last Updated: Apr 2015

4.23.1.2 Visa Infinite Corporate Card Spending Limits – LAC Region

In the LAC Region, a Visa Infinite Corporate Card Issuer must offer either of the following spending
limit options:

● No pre-set limit, excluding Emergency Card Replacements that have temporary pre-set limits
● Minimum limit allowing each Visa Infinite Corporate Card account to accumulate charges of at
least USD 20,000 (or local currency equivalent) during each or any statement cycle in which a
Cardholder has satisfied previous obligations to the Issuer

Visa may impose additional restrictions to these options.

ID# 0027742 Edition: Oct 2017 | Last Updated: Apr 2015

14 October 2017 Visa Confidential PSR-471

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Infinite Corporate

4.23.2 Visa Infinite Corporate – Issuer Requirements

4.23.2.1 Visa Infinite Corporate Card Benefit Notification – LAC Region

In the LAC Region, a Visa Infinite Corporate Card Issuer in the LAC Region offering benefits in addition
to those provided through Visa must provide Visa with all necessary information concerning those
benefits and the benefit providers on a quarterly basis.

ID# 0027747 Edition: Oct 2017 | Last Updated: Oct 2014

4.23.2.2 Visa Infinite Corporate Card Declined Authorizations – LAC Region

In the LAC Region, an Authorization Response Code 05 (Authorization Declined) may be generated for
a Visa Infinite Corporate Card Authorization Request only if both the:

● Account is delinquent, for at least a second time

● Transaction is an ATM Cash Disbursement that both:
– Exceeds Issuer activity parameters
– Received a response by Stand-In Processing through an Issuer's Positive Authorization Capacity
Management Service

ID# 0027749 Edition: Oct 2017 | Last Updated: Oct 2014

4.23.2.3 Visa Infinite Corporate Card Declined Transactions – LAC Region

In the LAC Region, for Visa Infinite Corporate Cards issued with a no preset limit, the Issuer must
provide notification to the Cardholder before ongoing Transactions can be declined.

Visa Infinite Corporate Card Authorization Requests must only be declined with Response Code 51
(Not Sufficient Funds) if either:

● The Transaction places the account balance more than 20% above the approved line of credit
● The Transaction is for an ATM Cash Disbursement that exceeds activity parameters and is
responded to by the Issuer

ID# 0027743 Edition: Oct 2017 | Last Updated: Oct 2014

PSR-472 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Core Rules and Visa Product and Service Rules

4.23.2.4 Visa Infinite Corporate Card Issuer Certification – LAC Region

In the LAC Region, before issuing a Visa Infinite Corporate Card an Issuer must receive written
certification from Visa that the Issuer complies with all Visa Infinite Corporate product requirements
and standards.

ID# 0027739 Edition: Oct 2017 | Last Updated: Oct 2014

4.23.2.5 Visa Infinite Corporate Card Issuer Processing System Requirement – LAC
Region

An LAC Visa Infinite Corporate Card Issuer or its agent must demonstrate that its processing system
has the minimum capacities to meet the standards for processing Authorizations regarding Visa
Infinite and Visa Corporate Cards.

ID# 0027746 Edition: Oct 2017 | Last Updated: Oct 2016

4.23.3 Visa Infinite Corporate – Features and Benefits

4.23.3.1 Visa Infinite Corporate Card Features and Branding Requirements – LAC
Region

In the LAC Region, a Visa Infinite Corporate Card Issuer must offer both:

● Unique features that differentiate the Visa Infinite Corporate Card from any other Visa Card
product it issues
● The highest purchasing power available within the LAC Region and an Issuer’s Visa Card portfolio,
except when the Member-developed Card product:
– Is not branded with a Visa Card product name
– Does not use the Sample Card Design or reserved color of a Visa Card product

ID# 0027740 Edition: Oct 2017 | Last Updated: Oct 2014

14 October 2017 Visa Confidential PSR-473

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Platinum Corporate

4.24 Visa Platinum Corporate

4.24.1 Visa Platinum Corporate – Card Requirements

4.24.1.1 Visa Platinum Corporate Card Credit Limit – LAC Region

In the LAC Region, for Visa Platinum Corporate Cards with a line of credit only, a Visa Platinum
Corporate Issuer must both:

● Ensure that the average credit limit for its Visa Platinum Corporate program must be higher than
the average credit limit for its Visa Platinum and Visa Corporate programs
● Allow each Visa Platinum Corporate Card account to accumulate charges of at least 10% above
the approved credit limit during each billing statement cycle in which the Cardholder has satisfied
previous obligations to the Issuer

A Visa Platinum Corporate Card Issuer that fails to meet the credit limit criteria is subject to a non-
compliance assessment per Visa Platinum Corporate Card in the Issuer's portfolio.

ID# 0027738 Edition: Oct 2017 | Last Updated: Oct 2014

4.24.2 Visa Platinum Corporate – Issuer Requirements

4.24.2.1 Visa Platinum Corporate Card Issuer Certification – LAC Region

In the LAC Region, before issuing a Visa Platinum Corporate Card an Issuer must receive written
certification from Visa that the Issuer complies with all Visa Platinum Corporate product requirements
and standards.

ID# 0027736 Edition: Oct 2017 | Last Updated: Oct 2014

4.24.3 Visa Platinum Corporate – Features and Benefits

4.24.3.1 Visa Platinum Corporate Card Benefits – LAC Region

In the LAC Region, a Visa Platinum Corporate Issuer offering benefits in addition to those provided
through Visa must provide Visa with all necessary information concerning those benefits and the
benefit providers.

ID# 0027737 Edition: Oct 2017 | Last Updated: Oct 2014

PSR-474 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Core Rules and Visa Product and Service Rules

4.25 Visa Premium Corporate

4.25.1 Visa Premium Corporate – Issuer Requirements

4.25.1.1 Visa Premium Corporate Cards BIN Requirements – LAC Region

In the LAC Region, a Visa Premium Corporate Card Issuer must use either a new Account Number
range or a unique BIN for the issuance of its Visa Premium Corporate Cards.

The Issuer must not reclassify a BIN to represent a product other than the Visa Premium Corporate
Card without prior permission from Visa.

ID# 0027725 Edition: Oct 2017 | Last Updated: Oct 2014

4.25.1.2 Visa Premium Corporate Cards Core Product Benefits – LAC Region

In the LAC Region, a Visa Premium Corporate Issuer must provide its Visa Premium Corporate
Cardholders with all of the following core product benefits, unless prohibited by applicable laws or
regulations:

Table 4-55: Visa Premium Corporate Card Core Product Benefits – LAC Region
Core Product Enhancements Visa Visa Visa Infinite
Platinum Signature Corporate
Corporate Corporate

Visa Global Customer Assistance Services Global Global Global 

Travel Accident Insurance USD 500,000 USD USD

1,000,000  1,500,000 

Auto Rental Insurance Global Global Global 

Visa International Emergency Medical Services Plan Platinum Plan Infinite Plan Infinite
up to USD up to USD up to USD
150,000 200,000 200,000

Insured Journey/24 Hour AD&D USD 25,000 USD 50,000 USD 100,000 

Visa Concierge Global Global  Global 

Baggage Delay USD 0 USD 500 USD 600

Baggage Loss USD 750 USD 1,000 USD 3,000

Trip Delay  USD 0 USD 0 USD 300

Trip Cancellation  USD 0 USD 0 USD 3,000

14 October 2017 Visa Confidential PSR-475

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Premium Corporate

Core Product Enhancements Visa Visa Visa Infinite

Platinum Signature Corporate
Corporate Corporate

Missed Connection  USD 0 USD 0 USD 2,000

Hotel Burglary $1000  USD 0 USD 500 USD 1,000

Priority Pass  Optional Optional Yes 

Corporate Liability Waiver Insurance (CLW)  USD 15,000 USD 15,000  USD 15,000 

ATM Assault–Coverage in case of Death  USD 0 USD 0 USD 10,000

ATM Assault–Cash Stolen  USD 0 USD 0 Up to USD

3,000

Program Membership Rewards  Optional Optional  Optional 

Visa Luxury Hotel Collection Global Global Global

ID# 0027727 Edition: Oct 2017 | Last Updated: Oct 2016

4.25.1.3 Visa Premium Corporate Cards Customer Service Requirements – LAC Region

In the LAC Region, a Visa Premium Corporate Issuer must do all of the following:

● Provide Customer service 24 hours a day, 7 days a week

● Provide Cardholder emergency services for Visa Platinum, Visa Infinite, or Visa Signature
● Respond to a Visa Premium Corporate Cardholder with a live operator
● Provide an exclusive telephone line to its Visa Premium Corporate Cardholders

Assistance must be provided in English, Portuguese, and Spanish through Visa Global Customer Care
Services.

ID# 0027726 Edition: Oct 2017 | Last Updated: Oct 2014

4.25.1.4 Visa Premium Corporate Cards Emergency Services – LAC Region

In the LAC Region, a Visa Premium Corporate Card Issuer must offer customer support services
required for Visa Corporate Cards.

ID# 0027730 Edition: Oct 2017 | Last Updated: Oct 2014

PSR-476 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Core Rules and Visa Product and Service Rules

4.25.1.5 Visa Premium Corporate Cards Fraud Management – LAC Region

Effective through 20 July 2018

In the LAC Region, a Visa Premium Corporate Issuer must install and use the Issuer Fraud
Detection system or equivalent Visa-approved system for fraud detection.

ID# 0027733 Edition: Oct 2017 | Last Updated: Oct 2017

4.25.1.6 Visa Premium Corporate Cards Issuance Requirements – LAC Region

In the LAC Region, an Issuer of Visa Premium Corporate Cards must do all of the following:

● Comply with the requirements for Visa Corporate Cards and Section 4.25.1, “Visa Premium
Corporate – Issuer Requirements”
● Issue Visa Premium Corporate Cards as any of the following:
– Visa Platinum Corporate
– Visa Infinite Corporate
– Visa Signature Corporate
● Issue Visa Premium Corporate Cards with credit, debit, or charge capability

ID# 0027724 Edition: Oct 2017 | Last Updated: Oct 2014

4.25.1.7 Visa Premium Corporate Cards Mandatory Core Features – LAC Region

In the LAC Region, a Visa Premium Corporate Card Issuer must provide the core features required for
Visa Corporate Cards.

ID# 0027729 Edition: Oct 2017 | Last Updated: Oct 2014

4.25.1.8 Visa Premium Corporate Cards Mandatory Core Services – LAC Region

In the LAC Region, a Visa Premium Corporate Card Issuer must offer customer support services
required for Visa Corporate Cards.

ID# 0027728 Edition: Oct 2017 | Last Updated: Oct 2014

14 October 2017 Visa Confidential PSR-477

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Premium Corporate

4.25.1.9 Visa Premium Corporate Cards Performance Standards – LAC Region

In the LAC Region, a Visa Premium Corporate Card Issuer that exceeds the Negative Authorization
Response standard of 2% as a percentage of its total Authorization Responses in a calendar month
is subject to a non-compliance assessment for each Negative Authorization Response exceeding the
standard. A Negative Authorization Response is any Authorization that is not an Approval Response.

A Visa Premium Corporate Card Issuer that fails to meet the performance standard specified in this
section is subject to corrective action. Fees double each calendar month of the de-certification period,
as follows:

Table 4-56: Corrective Actions for Issuer Failure to Meet Performance Standards for Visa Premium
Corporate Cards – LAC Region
Stage Action/Response

Grace Period – One calendar month (begins the Written notification of under-performance and
calendar month following the first violation for recommended corrective actions
under-performance)

Observation Period – Two calendar months (begins ● Fees imposed as specified above
at completion of Grace Period)
● Member has 2 calendar months to apply
corrective actions

Probation Period – Three calendar months (begins ● Fees imposed as specified above
at completion of Observation Period) 
● Visa may audit Member at Member's expense

De-certification Period - Begins at completion of ● Member prohibited from issuing or reissuing

Probation Period  Visa Premium Corporate Cards
● Fees imposed and doubled for each calendar
month as specified above
● Visa reserves its right to resolve Authorization
Requests via the PCAS-Full Service system

ID# 0027734 Edition: Oct 2017 | Last Updated: Oct 2014

4.25.1.10 Visa Premium Corporate Cards Reporting Requirements – LAC Region

In the LAC Region, a Visa Premium Corporate Issuer must report its Visa Premium Corporate Card
activity separately through the Operating Certificate.

ID# 0027731 Edition: Oct 2017 | Last Updated: Oct 2014

PSR-478 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Core Rules and Visa Product and Service Rules

4.25.1.11 Visa Premium Corporate Emergency Cash Disbursement and Emergency Card
Replacement – LAC Region

In the LAC Region, an Emergency Cash Disbursement or an Emergency Replacement for Visa Premium
Corporate Cards must be delivered to the Cardholder within 24 hours.

ID# 0027735 Edition: Oct 2017 | Last Updated: Oct 2014

4.26 Visa Signature Corporate

4.26.1 Visa Signature Corporate – Issuer Requirements

4.26.1.1 Visa Signature Corporate Card Benefit Notification – LAC Region

In the LAC Region, a Visa Signature Corporate Card Issuer offering benefits in addition to those
provided through Visa must provide Visa with all necessary information concerning those benefits and
the benefit providers on a quarterly basis.

ID# 0027753 Edition: Oct 2017 | Last Updated: Oct 2014

4.26.1.2 Visa Signature Corporate Card Credit Limit and Spending Limits – LAC Region

In the LAC Region, an Issuer of Visa Signature Corporate Card must issue Visa Signature Corporate
cards without a pre-set spending limit

The Visa Signature Corporate Card Issuer must ensure that the average credit limit for its Visa
Signature Corporate Card program is higher than the average credit limit for its Visa Signature and
Visa Corporate programs.

A Visa Signature Corporate Issuer that fails to meet the credit limit criteria is subject to a non-
compliance assessment per Visa Signature Corporate Card in the Issuer’s portfolio.

ID# 0027752 Edition: Oct 2017 | Last Updated: Oct 2014

4.26.1.3 Visa Signature Corporate Card Issuer Certification – LAC Region

In the LAC Region, before issuing a Visa Signature Corporate Card an Issuer must receive written
certification from Visa that the Issuer complies with all Visa Signature Corporate product requirements
and standards.

ID# 0027751 Edition: Oct 2017 | Last Updated: Oct 2014

14 October 2017 Visa Confidential PSR-479

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Prepaid Commercial Corporate

4.27 Prepaid Commercial Corporate

4.27.1 Commercial Prepaid – Card Requirements

4.27.1.1 Visa Commercial Prepaid Product Requirements

A Visa Commercial Prepaid Product Issuer must comply with the Visa Prepaid Card requirements and
general Visa Commercial Card requirements.

ID# 0025575 Edition: Oct 2017 | Last Updated: Oct 2015

4.27.2 Corporate Prepaid – Features and Benefits

4.27.2.1 Visa Corporate Prepaid Card – Commercial Products Core Feature

Requirements

In addition to the Visa Commercial Card core features specified in Section 4.12.1.2, “Commercial
Products Core Feature Requirements,” for Visa Corporate Cards, a Visa Corporate Prepaid Card Issuer
must support all of the following:

● Individual memo statements

● Personalized and non-personalized Cards
● Domestic use only Transaction Authorization
● Load and Transaction limits
● Instant Card issuance
● Multiple currencies
● Online Cardholder statements
● Program administration services

ID# 0026738 Edition: Oct 2017 | Last Updated: Oct 2014

PSR-480 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Core Rules and Visa Product and Service Rules

4.28 Visa Agro

4.28.1 Visa Agro – Card Requirements

4.28.1.1 Visa Agro Issuer Requirements – LAC Region

In the LAC Region, an Issuer of Visa Commercial Cards may issue a Visa Agro Card as any of the
following:

● Credit
● Debit
● Prepaid commercial, excluding Cards issued in Brazil
● Visa Electron

The Issuer may combine Visa Agro Cards with the commercial applications or commercial products
described above.

Visa Agro Card Issuers must comply with the regulations of each product and application associated
with the Visa Agro Card.

ID# 0026520 Edition: Oct 2017 | Last Updated: Oct 2014

4.28.2 Visa Agro – Customer Service Requirements

4.28.2.1 Visa Agro Card Core Services – LAC Region

In the LAC Region, a Visa Agro Card Issuer must offer all of the following core services:

● Cardholder Inquiry Service

● Emergency Card replacement
● Lost/Stolen Card reporting
● Exception File updates
● Free 24-hour telephone number to obtain emergency services

For Visa Agro Prepaid commercial Cards, Issuers must offer the customer support services for Visa
Prepaid Cards, as specified in Section 4.1.14.9, “Visa Global Customer Assistance Services Program
Requirements.”

ID# 0026523 Edition: Oct 2017 | Last Updated: Oct 2014

14 October 2017 Visa Confidential PSR-481

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Cargo

4.28.3 Visa Agro – Issuer Requirements

4.28.3.1 Visa Agro Card Selective Authorization – LAC Region

In the LAC Region, a Visa Agro Card Issuer may decline an Authorization Request based on any of the
following factors, if the Client Organization has specified these or other factors:

● Merchant Category Code

● Transaction amount
● Location of Merchant Outlet

ID# 0026524 Edition: Oct 2017 | Last Updated: Oct 2014

4.29 Visa Cargo

4.29.1 Visa Cargo – Card Requirements

4.29.1.1 Visa Cargo Issuer Requirements – LAC Region

In the LAC Region, an Issuer may issue a Visa Cargo Card as either:

● Visa Commercial Prepaid Product

● Visa Business Electron Card

Visa Cargo Card Issuers must comply with the regulations of each product and application associated
with the Visa Cargo Card.

ID# 0025631 Edition: Oct 2017 | Last Updated: Oct 2015

4.29.1.2 Visa Cargo Core Benefits – LAC Region

In the LAC Region, a Visa Cargo Card Issuer must provide its Visa Cargo Cardholders with all of the
following core product benefits, unless prohibited by applicable laws or regulations:

● Emergency services through Visa Cards Benefit Services (VCBS) center

– Emergency Card Replacement/Emergency Cash Disbursement
– Lost/Stolen Card Reporting
● 24 Hours Accident Protection with a coverage amount of USD 1,000 (or local currency equivalent)

PSR-482 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Core Rules and Visa Product and Service Rules

● ATM Assault (Cash Stolen) with a coverage amount of USD 100 (or local currency equivalent)

ID# 0029273 Edition: Oct 2017 | Last Updated: Apr 2016

4.30 Visa Drive Card

4.30.1 Visa Drive Card – Europe Region

4.30.1.1 Visa Drive Card Issuer Requirements – Europe Region

In the Europe Region, a Visa Drive Card Issuer must comply with all of the following

Table 4-57: Visa Drive Card Requirements – Europe Region

Element Requirement

Payment Device May be any of the following: 

● A physical Card
● A Contactless Chip Card
● A Contactless Payment Device
● A Virtual Account

Types May be one or more of the following:

● "Standard" Card
● "Extra" Card
● "Open" Card

Issuance May be issued to either:

● One Cardholder
● A specific vehicle, which may have multiple individuals associated with
it

BINs ● An "open" Card must be issued on a dedicated BIN.

● A "standard" Card and an "extra" Card may be issued on the same BIN,
but each Card must have a dedicated account range.
● Cards that are issued to a Cardholder and Cards that are issued to a
specific vehicle must be issued on separate account ranges within the
same BIN.

Data Must provide Visa with Visa-specified data for Visa Drive Card Transactions
upon Visa request

14 October 2017 Visa Confidential PSR-483

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Drive Card

Element Requirement

PIN Changes Must provide the capability for a Cardholder or an authorized individual to
change a PIN at an ATM.

"Standard" Card Requirements ● Must ensure that the Card is configured to be used only in a Closed
Loop
● Must provide the Cardholder with terms and conditions including, but
not limited to:
– Using the Card at a Point-of-Transaction Acceptance Device inside
the Closed Loop for that Issuer
– PIN management

"Extra" Card Requirements ● Must comply with general requirements for Visa Commercial Cards
● Must ensure that the Card is configured to be used only at Point-of-
Transaction Acceptance Devices:
– Within a Closed Loop
– With a Merchant with which the Issuer has a Privately Contracted
Agreement
● For a Transaction at a Merchant with whom the Issuer has a Privately
Contracted Agreement, must request Online Authorization, except for
the following MCCs:
– 4784 (Tolls and Bridge Fees)
– 7523 (Parking Lots, Parking Meters and Garages)
● Must provide evidence of Privately Contracted Agreements upon Visa
request
● Is solely responsible for the management of a Privately Contracted
Agreement
● Must provide the Cardholder with terms and conditions including, but
not limited to:
– Prohibition of the use of the Card at any Point-of-Transaction
Acceptance Device outside the Closed Loop if the Issuer does not
have a Privately Contracted Agreement with the Merchant
– PIN management

"Open" Card Requirements  ● Must comply with general requirements for Visa Commercial Cards
● Must comply with the core feature requirements for the Card it is
licensed to issue
● Must provide the Cardholder with terms and conditions including, but
not limited to:
– The Cardholder Verification Method (CVM) allowed for a Card
issued for a specific vehicle

PSR-484 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Core Rules and Visa Product and Service Rules

Element Requirement

– PIN management

ID# 0029637 Edition: Oct 2017 | Last Updated: Oct 2016

4.31 Visa SimplyOne

4.31.1 Visa SimplyOne Card

4.31.1.1 Visa SimplyOne Card Issuer Requirements – Europe Region

In the Europe Region, a Visa SimplyOne Card Issuer must comply with all of the following:

● Issue the Card as a Visa Card or Visa Electron Card

● Issue the Card with 2 Account Numbers, which must both:
– Be issued by the same Issuer
– Be associated with the Payment Application(s) encoded on the Chip and the Magnetic Stripe.
One Payment Application must be the Visa Higher Priority Payment Application. Any other
Payment Application will be classified as a Visa Lower Priority Payment Application.
● If issued as a Contactless Chip Card, have the Contactless payment associated to the Visa Higher
Priority Payment Application1
● Issue the Payment Application on a designated BIN, as follows:
– The debit application on a debit BIN
– The credit application on a credit BIN
– The consumer application on a consumer BIN
– The commercial application on a commercial BIN
● Comply with debit rules when the Card is used as a debit card and credit rules when the Card is
used as a Credit Card
● Not issue a Non-Reloadable Card when the Card is used as a Visa Prepaid Card
● Stop or close both accounts in order to stop or close the Card
1
This does not apply in the Europe Region (Finland), where the Issuer may associate the Contactless payment to the Visa
Lower Priority Payment Application only if it clearly communicates to its Cardholders that the Visa Lower Priority Payment
Application must be selected after the maximum number of cumulative offline Transactions has been reached.

ID# 0029639 Edition: Oct 2017 | Last Updated: Apr 2017

14 October 2017 Visa Confidential PSR-485

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Multichoice

4.32 Visa Multichoice

4.32.1 Visa Multichoice Card

4.32.1.1 Visa Multichoice Card Issuer Requirements – Europe Region

In the Europe Region, an Issuer of a Visa Multichoice Card must ensure all of the following:

● The Card supports 2 or more Payment Applications on the same account

● All the Payment Applications on the Card are issued by the same Issuer using the same Account
Number
● One of the Payment Applications is encoded as the Visa Higher Priority Payment Application on
the Chip and Magnetic Stripe
● The Payment Applications must be either Consumer Credit or Business Credit Payment
Applications
● A Contactless Transaction must be associated with the Visa Higher Priority Payment Application
● The Card is issued on a credit BIN
● The "Issuer Discretionary Data" field in the Chip is used to distinguish between the Payment
Applications
● Consumer Credit and Business Credit Payment Applications are not combined on a Card

ID# 0029640 Edition: Oct 2017 | Last Updated: Oct 2016

4.33 V PAY

4.33.1 V PAY – Europe Region

4.33.1.1 V PAY Use for Electronic Commerce Transactions – Europe Region

In the Europe Region, if a Card bearing the V PAY Brand Mark is used at an Electronic Commerce
Merchant and the Issuer generates an Authorization Response, liability and Chargeback rights are the
same for the equivalent Transaction using a Card bearing the Visa Brand Mark.

ID# 0029824 Edition: Oct 2017 | Last Updated: Oct 2016

PSR-486 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Core Rules and Visa Product and Service Rules

4.34 Carte Bleue Nationale Cards – Europe Region

4.34.1 Carte Bleue Nationale Cards Issuer Requirements

4.34.1.1 Carte Bleue Nationale Cards Issuer Requirements – Europe Region (France)

In the Europe Region (France), a Carte Bleue Nationale Card Issuer (including Cards with systematic
authorization) must comply with Table 4-58, “Service Requirements for France Domestic Transactions
using Carte Bleue Nationale Cards:”

Table 4-58: Service Requirements for France Domestic Transactions using Carte Bleue Nationale Cards
Card Type Cash Payment Payment Travel Medical Welcome Concierge
Withdrawal Services Services Insurance2 Insurance2 Pack3 Services
Services in Card- in Card-
Present Absent
Environment Environment

Carte Bleue X X X        
Nationale

Carte Bleue X X          
Nationale
(with
systematic
authorization)

Visa Electron X X          

V PAY X X          

Visa Classic X X X X1 X1    

Visa Premier X X X X X    

Visa Platinum X X X X X X X

Visa Infinite X X X X X X X
1
For personal trips only; for medical insurance, only international trips
2
As specified in the corresponding terms and conditions
3
Must include the contract and the associated services

ID# 0030094 Edition: Oct 2017 | Last Updated: New

14 October 2017 Visa Confidential PSR-487

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Carte Bleue Nationale Affaires Cards – Europe Region

4.35 Carte Bleue Nationale Affaires Cards – Europe Region

4.35.1 Carte Bleue Nationale Affaires Cards Issuer Requirements

4.35.1.1 Carte Bleue Nationale Affaires Cards Issuer Requirements – Europe Region
(France)

In the Europe Region (France), an Issuer must comply with all of the following:

● A Visa Affaires Card Issuer must use a Visa Corporate Card BIN
● A Plus Card Issuer must issue this as a debit Card
● A Carte Bleue Nationale Affaires Card Issuer must comply with Table 4-59, “Service Requirements
for France Domestic Transactions using Carte Bleue Nationale Affaires Cards:”

Table 4-59: Service Requirements for France Domestic Transactions using Carte Bleue Nationale Affaires
Cards
Card Type Cash Payment Payment Travel Medical Welcome Concierge
Withdrawal Services Services Insurance2 Insurance2 Pack3 Services
Services in Card- in Card-
Present Absent
Environment Environment

Visa Affaires X X X X1 X4    

Visa Gold X X X X5 X5    
Affairs

Visa Business X X   X6 X4    
Electron

Carte Plus X            

Carte Bleue X X X X6      
Nationale
Business

Visa Business X X X X6 X4 X  

Visa Gold X X X X7 X7 X  
Business

Visa Platinum X X X X7 X7 X X
Business
1
For professional trips only (EUR 100,000 allowance)
2
Must be in accordance with the corresponding terms and conditions

PSR-488 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Visa Core Rules and Visa Product and Service Rules

Card Type Cash Payment Payment Travel Medical Welcome Concierge

Withdrawal Services Services Insurance Insurance Pack3
2 2 Services
Services in Card- in Card-
Present Absent
Environment Environment
3
Must include the contract and the associated services
4
Overseas travel only (EUR 11,000 allowance)
5
For professional trips only
6
EUR 46,000 allowance for personal trips, EUR 100,000 allowance for professional trips
7
All types of trips (one staff member)

ID# 0030095 Edition: Oct 2017 | Last Updated: New

14 October 2017 Visa Confidential PSR-489

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Issuance
Carte Bleue Nationale Affaires Cards – Europe Region

PSR-490 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Acceptance
Visa Core Rules and Visa Product and Service Rules

5 Acceptance

5.1 Responsibilities Related to Information and Notification

5.1.1 Provision of Information, Registration, and Reporting

5.1.1.1 Provision of Required Merchant Information

In a Visa Region where the collection of Merchant data is required,1 an Acquirer or its Agent must
provide to Visa the following information for each Merchant, Marketplace,2 Sponsored Merchant,
or retailer signed by a Staged Digital Wallet Operator, or retailer signed by a Marketplace2. The
information must be accurate, updated whenever the information changes, and in the format specified
by Visa.

● T/A (trading as) or DBA (doing business as) name

● Full legal name (if different from DBA name). For a sole proprietor, the information must include
the sole proprietor's full first and last name, including the middle initial.
● Merchant Outlet address (including street address, city, state/province and postal code)3
● Telephone number (not required for Sponsored Merchants)4
● Acquirer-assigned Merchant ID
● Card acceptor identification5
● Merchant business registration number or tax identification number6
● Payment Facilitator name (for Sponsored Merchants only)
● Effective 13 October 2018
Payment Facilitator identifier assigned by Visa and Sponsored Merchant identifier assigned by the
Acquirer, as applicable
● Effective through 13 October 2017
In addition, in the Canada Region:
– The Merchant name and Card acceptor identification as they appear in the Clearing Record 
– The Merchant terminal identification as it appears in the Clearing Record for each Acceptance
Device at the Merchant Outlet, if Card acceptor identification does not uniquely identify a
Merchant's location
– The Merchant's chain identification and Merchant identification, if different from the
Merchant's Card acceptor identification (optional as appropriate)

14 October 2017 Visa Confidential PSR-491

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Acceptance
Responsibilities Related to Information and Notification

– Seasonality indicator (if applicable)

– An indication of whether the Merchant sells online (and the Merchant URL) or via mail order/
telephone order
– An indication of whether the Merchant is a Visa Debit Acceptor
– The Merchant's primary and any secondary MCCs
– If the Acquirer/Merchant relationship has been terminated, the termination date and reason for
termination
● Effective 14 October 2017
In addition, in the Canada Region:
– The Acquirer must submit monthly, the Merchant data using the acquirer merchant master file
format
– The Merchant name, Card acceptor identification, and terminal identification for each
Acceptance Device at the Merchant Outlet, as they appear in the Clearing Record
– The unique identifier for each acceptor device sharing one terminal identification
– The Merchant's chain identification and Merchant identification, if different from the
Merchant's Card acceptor identification (optional as appropriate)
– Seasonality indicator (if applicable)
– An indication of whether the Merchant:
▪ Sells online or via mail order/telephone order
▪ Is a Visa Debit Acceptor
▪ Accepts payments via Visa payWave
– An indication of the terminal (if available):
▪ Contactless version
▪ Whether it is a mobile POS (mPOS)
▪ Capabilities: magnetic stripe, Chip, and/or Visa payWave
– The Merchant's primary and any secondary MCCs
– If the Acquirer/Merchant relationship has been terminated, the termination date and reason for
termination
● In addition, in the US Region:
– Merchant's incorporation status (for example: corporation, partnership, sole proprietor, non-
profit)
– Merchant's primary and any secondary MCCs
– If the Acquirer/Merchant relationship has been terminated, the termination date and reason for
termination

PSR-492 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Acceptance
Visa Core Rules and Visa Product and Service Rules

In the US Region, an Acquirer must provide to Visa monthly notification of all new
Contactless Acceptance Device deployments.
1
Effective 13 October 2018
 
 Applies to Payment Facilitators in all Visa Regions
2
Effective 14 October 2017
3
In the US Region, the 9-digit zip code
4
Effective 14 October 2017
 
 This does not apply in the Canada Region.
5
For Sponsored Merchants, the Payment Facilitator's Card acceptor identification is acceptable.
6
In the US Region, the US Federal Taxpayer Identification Number, and identification of the number as either a US Federal
Employer Identification Number (FEIN) or Social Security Number (SSN)

ID# 0026460 Edition: Oct 2017 | Last Updated: Oct 2017

5.1.1.2 Contactless Transaction Reporting – AP Region

In the AP Region, a Member that processes Contactless Transactions must provide to Visa a quarterly
summary of all Contactless Transactions. 

ID# 0025706 Edition: Oct 2017 | Last Updated: Oct 2014

5.1.1.3 Use and Disclosure of Merchant Data – Canada Region

In the Canada Region, unless specifically approved by an Acquirer or Acquirer Processor, Visa will use
and disclose information contained in its merchant profile database solely for the purpose of providing
Issuers of Visa Commercial Cards with acceptance statistics or whether a specific supplier accepts Visa
Cards. Visa will not disclose this information to any third party or to any Member that does not need
access to it for this purpose.

These restrictions do not apply to:

● Non-Confidential Enhanced Merchant-Level Data

● A Client Organization or its Cardholders

ID# 0005391 Edition: Oct 2017 | Last Updated: Oct 2014

5.1.1.4 Acquirer Compliance with Privacy Legislation – Canada Region

In the Canada Region, an Acquirer must meet all applicable requirements of privacy legislation for the
collection, use, and disclosure of personal information among Visa and its employees and agents, for
the purpose of a Merchant's participation in the Visa Program.

ID# 0005395 Edition: Oct 2017 | Last Updated: Oct 2014

14 October 2017 Visa Confidential PSR-493

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Acceptance
Acquirer Responsibilities Related to Merchants

5.1.1.5 T&E Transaction Reporting – Europe Region

In the Europe Region, an Acquirer must provide to Visa, upon request, a quarterly summary of all T&E
Transactions with the following information:

● The Number of Retrieval Requests

● The Merchant sales volume (in USD)
● The number of T&E Transactions that originate from each of its T&E Merchants.

ID# 0029655 Edition: Oct 2017 | Last Updated: Oct 2016

5.1.1.6 Visa Drive Card – Merchant Requirement for "Extra" Cards – Europe Region

In the Europe Region, if a Merchant establishes a Privately Contracted Agreement with an Issuer, the
Merchant must notify its Acquirer.

ID# 0029638 Edition: Oct 2017 | Last Updated: Oct 2016

5.2 Acquirer Responsibilities Related to Merchants

5.2.1 Merchant Agreements, Merchant Onboarding, and Merchant Relationships

5.2.1.1 Requirements for Acquirers Soliciting Electronic Commerce Merchant

Applications

An Acquirer soliciting Merchant applications must list Merchant Outlet location requirements on its
website and/or application.

ID# 0004630 Edition: Oct 2017 | Last Updated: Apr 2017

5.2.1.2 Due Diligence Review of Prospective Merchant or Sponsored Merchant

Before contracting with a prospective Merchant or Sponsored Merchant, an Acquirer or a Payment

Facilitator must conduct an adequate due diligence review to ensure compliance with the Acquirer's
obligation to submit only legal Transactions into VisaNet.

PSR-494 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Acceptance
Visa Core Rules and Visa Product and Service Rules

In the Europe Region, an Acquirer must conduct a physical inspection of the business premises of the
prospective Merchant to ensure that the prospective Merchant conducts the business that it has stated
to the Acquirer. The Acquirer must also obtain a detailed business description from a prospective Mail/
Phone Merchant and Electronic Commerce Merchant.

ID# 0005251 Edition: Oct 2017 | Last Updated: Oct 2016

5.2.1.3 Acquirer Monitoring of Merchant Bankruptcy or Regulatory Proceedings – US

Region

In the US Region, an Acquirer that becomes aware of the potential or actual bankruptcy of, or any
regulatory proceedings involving, its Merchants must both:

● Notify Visa no later than close of business on the next business day following such discovery
● Oppose to the best of its ability any request for legal relief that would interfere with the
Chargeback process

ID# 0029138 Edition: Oct 2017 | Last Updated: Oct 2016

5.2.1.4 Terminated Merchant Database Query – Canada Region

In the Canada Region, an Acquirer must query a common terminated merchant database before
entering into a Merchant Agreement with a prospective Merchant.

ID# 0001038 Edition: Oct 2017 | Last Updated: Oct 2014

5.2.1.5 Terminated Merchant File Query – US Region

In the US Region, an Acquirer must query the Terminated Merchant File before entering into a
Merchant Agreement with a prospective Merchant.

If the Acquirer receives a response indicating a possible match to a Merchant listed on the Terminated
Merchant File, the Acquirer must both:

● Verify that the Merchant identified in the response is the same Merchant for which the inquiry was
generated
● Contact the listing Member directly to determine why the Merchant was added to the file

The Acquirer must use Terminated Merchant File data only as an informational tool in the decision-
making process.

ID# 0008577 Edition: Oct 2017 | Last Updated: Oct 2014

14 October 2017 Visa Confidential PSR-495

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Acceptance
Acquirer Responsibilities Related to Merchants

5.2.1.6 Acquirer Allowance of Terminal Processing by Competitors – US Region

In the US Region, an Acquirer must not prohibit a Merchant from using terminal processing services
offered by competitors for the direct delivery of Visa Transactions captured at the Point-of-Transaction
to VisaNet for Clearing and Settlement.

ID# 0003362 Edition: Oct 2017 | Last Updated: Oct 2014

5.2.1.7 Multinational Merchant Acceptance Program (MMAP) Requirements

To apply for participation in the Multinational Merchant Acceptance Program (MMAP), an Acquirer
must be a Principal-Type Member in the AP Region, Canada Region, CEMEA Region, LAC Region, or US
Region and must demonstrate compliance with the Visa Charter Documents.

Before beginning acquiring activity under MMAP in a country, the Acquirer must both:

● Demonstrate compliance with MMAP Acquirer qualification criteria

● Obtain Visa approval (in writing) for activity in that country

To process MMAP Transactions, the MMAP Acquirer must do all of the following:

● Register a Merchant participant1 with Visa, certifying and demonstrating that the Merchant is both:
– Compliant with all qualification criteria in the Multinational Merchant Acceptance Program
(MMAP) Merchant Registration Form
– Allowed by the Visa Rules to locate a Merchant Outlet in the registered countries
● Use a unique BIN for MMAP Transactions
● Process all International Transactions and Domestic Transactions through VisaNet
● Ensure that at least 90% of its monthly MMAP Transaction volume in each country takes place in a
Card-Absent Environment
● Settle all qualifying Transactions through the National Net Settlement Service, except if the
currency of the Merchant Outlet country is a Settlement Currency
1
Merchant Outlet locations must be in the AP Region, Canada Region, CEMEA Region, LAC Region, or US Region.

ID# 0029458 Edition: Oct 2017 | Last Updated: Oct 2016

5.2.1.8 Additional Merchant Agreement Requirements

In addition to the requirements in Section 1.5.2.1, “Merchant Agreement Requirements,” a Merchant

Agreement must comply with all of the following:

● For International Airline Program participants, all of the following:

PSR-496 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Acceptance
Visa Core Rules and Visa Product and Service Rules

– List the countries from which the Acquirer will accept Transactions
– Specify Authorization support procedures for each country
– Require the Airline to comply with all laws and regulations, and Visa Rules, applicable to each
Merchant Outlet and Merchant country
● For Multinational Merchant Acceptance Program participants, both:
– List the countries from which the Acquirer will accept Transactions
– Require the Merchant to comply with all laws, regulations, and Visa Rules, applicable to each of
its Merchant Outlets and Merchant Outlet country
● In the Canada Region, both:
– Specify if the Merchant has elected to be a Visa Debit Acceptor and identify Card acceptance-
related fees associated with Visa Debit Category Acceptance
– For an existing Merchant Agreement that is renewed, or if the Merchant indicates to its
Acquirer that it wants to accept Visa Debit Category Cards, be revised to include the
Merchant’s option to be a Visa Debit Acceptor and identify all Card acceptance-related fees
● In the Europe Region, all of the following:
– Specify that the Merchant must not misrepresent itself as being a Member
– Include all information required under applicable data protection legislation, including, but not
limited to, the following:
▪ The identity of the Acquirer
▪ The purposes of the processing for which any personal data is intended
▪ The recipients of the personal data, such as:
▪ Member’s subsidiaries and/or group of companies, agents, and employees
▪ Visa, its employees, and its third-party subcontractors and their employees
▪ Such other entities to which it may be reasonably necessary to disclose and transfer
personal data (for example: credit reference agencies, law enforcement agencies, anti-
terrorism or organized crime agencies, fraud monitoring agencies, central banks)
▪ Any other entities as otherwise required or permitted by applicable laws or regulations
▪ That the transfer and disclosure of personal data may take place worldwide
▪ Any other information necessary to guarantee fair processing of personal data under
applicable laws or regulations, including without limitation:
▪ That aggregated, anonymized data may be created based on personal data
▪ That data may be used and/or shared where deemed applicable with third parties for:
▪ Billing purposes
▪ Product enablement and build

14 October 2017 Visa Confidential PSR-497

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Acceptance
Acquirer Responsibilities Related to Merchants

▪ Testing or product improvement purposes

▪ To reply to requests from public authorities
▪ That data subjects are not identifiable from this data
▪ The categories of personal data processed, whenever considered necessary or
convenient by the Member
▪ A contact point for data protection enquiries
– Notify the Merchant that Merchant Service Charge (MSC) pricing on a MIF Plus Plus basis is
available for Transactions completed with a consumer credit Card or consumer debit Card and
specify the amount of any administrative fee charged by the Acquirer for this service
– Specify the amount of the MSC, Interchange Reimbursement Fees, and scheme fees applicable
for each Product Category, unless the Merchant requests in writing that the pricing information
be provided in a different format.
– For an Electronic Commerce Transaction processed using Verified by Visa, include the Issuer or
Visa-provided Cardholder Authentication Verification Value in an Authorization Request
– Specify that the Merchant must undertake PIN Entry Device asset management on a regular
basis, including all of the following:
▪ Recording all stock and serial numbers of each PIN Entry Device
▪ Recording the location of each PIN Entry Device
▪ Undertaking basic electronic and physical identification, and authentication of each PIN
Entry Device
● In the US Region, all of the following:
– Clearly distinguish fees associated with Transactions from fees associated with non-Visa
transactions
– Clearly and obviously specify all of the following:
▪ The Acquirer's name and location
▪ The terms of payment to the Merchant
▪ The Acquirer's responsibilities, if an Agent is a party to the Merchant Agreement
– Provide for the immediate termination of a Merchant for any significant circumstances that
create harm or loss of goodwill to the Visa system
– Include all of the following:
▪ Prohibition against the Merchant depositing a Transaction that it knows or should have
known to be either fraudulent or not authorized by the Cardholder
▪ Statement that the Merchant is responsible for its employees' actions
▪ Transaction Deposit restrictions

PSR-498 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Acceptance
Visa Core Rules and Visa Product and Service Rules

▪ Transaction processing prohibitions

▪ Prohibition against a Merchant depositing a Transaction that does not result from an act
between the Cardholder and the Merchant or the Cardholder and a Sponsored Merchant
(laundering)
▪ Disclosure of account or Visa Transaction Information prohibitions
▪ A requirement that the Merchant and its Agents comply with the provisions of the Account
Information Security Program
▪ Merchant responsibility for demonstrating compliance by its Agents with the requirements
of the Account Information Security Program
▪ A requirement that the Merchant, if undergoing a forensic investigation at the time the
Merchant Agreement is signed, fully cooperate with the investigation until completed
▪ Requirements in Section 5.2.1.15, “Merchant Agreement Specification of Limited
Acceptance Options – US Region”
– Remain on file at the Acquirer's place of business
– Not be assigned or transferred to another Member without the agreement of the Acquirer
– If used by an Agent, be reviewed by the Acquirer

ID# 0028044 Edition: Oct 2017 | Last Updated: Oct 2017

5.2.1.9 Merchant Agreement Disclosure Requirements and Cancellation Rights –

Canada Region

In the Canada Region, where an Acquirer uses one or more service providers and where a Merchant
is required to enter into more than one agreement with the Acquirer and such service provider(s) in
connection with its payment acceptance services:

● The Acquirer must provide written disclosure of the following information in a consolidated
fashion, before entering into a Merchant Agreement:
– The name, coordinates, and contact information of each service provider and the nature of the
services being provided by each
– The effective date of each agreement
– Information on the expiration and renewal for each agreement
– Detailed information on any applicable fees and rates for each service provider
– Information on how statements will be provided to Merchants
– The cancellation terms of each service provider's agreement, including specific information on
any cancellation fees that could apply

14 October 2017 Visa Confidential PSR-499

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Acceptance
Acquirer Responsibilities Related to Merchants

– If point-of-sale services are offered to a Merchant, general information on buying, leasing, or

renting options of point-of-sale hardware
– The complaint-handling process for each service provider, including how a Merchant can
contact the complaints department of each
● The Acquirer must ensure that the Merchant is provided with a copy of the agreed-upon terms for
each agreement.
● Except where a Merchant, on its own initiative, enters into separate agreements with unrelated
service provider or service providers which are unrelated to the Acquirer, a Merchant must be
permitted to cancel all related agreements without penalty, following notification of any new or
increased fees by the Acquirer and/or service provider, in accordance with the Code of Conduct for
the Credit and Debit Industry.

ID# 0027722 Edition: Oct 2017 | Last Updated: Oct 2015

5.2.1.10 Provision of Merchant Invoices – Europe Region

In the Europe Region, an Acquirer must provide an invoice to its Merchant for MIFs showing all of the
following for the invoice period:

● The total number of Transactions processed by the Merchant

● The total value of Transactions processed by the Merchant
● The MIFs assessed to the Merchant which, unless the Merchant has chosen blended pricing, must
be broken down by the following Card types:
– Credit Card and Deferred Debit Card
– Direct (Immediate) Debit Card
– Visa Electron Card
– V PAY Card
– Visa Commercial Card

ID# 0029650 Edition: Oct 2017 | Last Updated: Oct 2016

5.2.1.11 Communication of Interchange Reimbursement Fee (IRF) Rates – Europe

Region

In the Europe Region, an Acquirer must inform its Merchant of the availability of Interchange
Reimbursement Fee rates, including for intra-European Economic Area (EEA) Transactions and
Domestic Transactions within the EEA.

ID# 0029651 Edition: Oct 2017 | Last Updated: Oct 2016

PSR-500 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Acceptance
Visa Core Rules and Visa Product and Service Rules

5.2.1.12 Notifying Merchants of Card Acceptance Options – Europe Region

In the Europe Region, an Acquirer must inform its Merchant that the Merchant may contract with the
Acquirer to accept any of the following:

● Visa Card
● Visa Electron Card
● V PAY Card
● A competing card of another payment scheme

ID# 0029647 Edition: Oct 2017 | Last Updated: Oct 2016

5.2.1.13 Requirement to Certify for Visa Commercial Card Acceptance – Europe

Region

In the Europe Region, an Acquirer that plans to contract with Merchants to accept and process Visa
Commercial Card Transactions must certify with Visa.

ID# 0029648 Edition: Oct 2017 | Last Updated: Oct 2016

5.2.1.14 Merchant Use of a Third-Party Processor – US Region

In the US Region, a Merchant Agreement must permit a Merchant to designate a third-party

processor that does not have a direct agreement with the Merchant’s Acquirer as its agent for the
direct delivery of Transactions to VisaNet for Clearing and Settlement. The Merchant must:

● Advise the Acquirer that it will use a third-party processor

● Agree that the Acquirer must reimburse the Merchant only for the Visa Transactions delivered by
that third-party processor to VisaNet
● Assume responsibility for any failure by its third-party processor to comply with the Visa Rules

ID# 0003367 Edition: Oct 2017 | Last Updated: Oct 2014

5.2.1.15 Merchant Agreement Specification of Limited Acceptance Options – US

Region

In the US Region, for each new Merchant, a Merchant Agreement must clearly both:

● Specify the Limited Acceptance options and the Merchant's election, if any, of one of those options
● Distinguish all Card acceptance-related fees, such as discount rates or other pricing methodology,
associated with each Limited Acceptance category

14 October 2017 Visa Confidential PSR-501

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Acceptance
Acquirer Responsibilities Related to Merchants

An existing Merchant Agreement must be revised to include the Limited Acceptance options and
distinguish all Card acceptance-related fees when either:

● The existing Merchant Agreement is renewed.

● The Merchant indicates to its Acquirer that it wants Limited Acceptance.

ID# 0008510 Edition: Oct 2017 | Last Updated: Oct 2014

5.2.1.16 Merchant Category Code Assignment

An Acquirer must assign to a Merchant Outlet the MCC that most accurately describes its business.

An Acquirer must assign 2 or more MCCs to a Merchant Outlet if either:

● The Merchant Outlet has deployed an Automated Fuel Dispenser and sells fuel or other goods or
services in a Face-to-Face Environment.
● Separate lines of business are located at the same Merchant Outlet and one or more of the
following applies:
– A separate Merchant Agreement exists for each line of business.
– Multiple Merchant Outlets on the same premises display different Merchant names.
– One of the lines of business is designated by Visa to be a High-Brand Risk Merchant.
– An Electronic Commerce Merchant Outlet contains a link to a separate electronic commerce
website, and each website qualifies for a different MCC.

ID# 0003133 Edition: Oct 2017 | Last Updated: Oct 2015

5.2.1.17 Merchant Name Assignment

The name used to identify a Merchant must be all of the following:

● The name it primarily uses to identify itself to its customers

● Displayed at each Merchant Outlet or on an Electronic Commerce Merchant's website1 and/or
application
● Used consistently, including spelling, in every place that it is used, including, but not limited to, the:
– Transaction Receipt provided to the Cardholder
– Authorization Request
– Clearing Record2
– Chargeback and Representment records

The Acquirer must correct non-compliant Merchant names or those causing Cardholder confusion.

PSR-502 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Acceptance
Visa Core Rules and Visa Product and Service Rules

1
For Electronic Commerce Transactions, the website address may be used, unless the website address is not directly related
to the Merchant name.
2
The Merchant name in the Clearing Record may differ from the Merchant name on the Transaction Receipt if abbreviations
are required or supplementary data is used.

ID# 0027816 Edition: Oct 2017 | Last Updated: Apr 2017

5.2.1.18 Acquirer Processing of Visa Debit Category Transactions – Canada Region

In the Canada Region, an Acquirer must be able to process Visa Debit Category Transactions from any
Merchant with which the Acquirer has a Merchant Agreement.

ID# 0008078 Edition: Oct 2017 | Last Updated: Oct 2014

5.2.2 Acquirer and Payment Facilitator Responsibilities Related to Deposit Accounts

5.2.2.1 Domiciled Institutions Requirements in Brazil – LAC Region

In the LAC Region, a Brazil Acquirer and a Brazil Payment Facilitator must both:

● Allow the Merchant and the Sponsored Merchant to choose their Domiciled Institution
● Ensure that the Domiciled Institution chosen by the Merchant and the Sponsored Merchant has a
direct contract with Visa

ID# 0029507 Edition: Oct 2017 | Last Updated: Apr 2017

5.3 Payment Facilitators, Staged Digital Wallet Operators, and

Marketplaces

5.3.1 Acquirer Responsibilities and Liabilities in Payment Facilitator and Staged

Digital Wallet Operator Agreements

5.3.1.1 Required Content of Payment Facilitator Agreement or Staged Digital Wallet

Operator Agreement

The Acquirer must include all of the following in a Payment Facilitator Agreement or a Staged Digital
Wallet Operator (SDWO) agreement:

● A requirement that the Payment Facilitator and its Sponsored Merchants, or the SDWO comply
with the Visa Rules

14 October 2017 Visa Confidential PSR-503

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Acceptance
Payment Facilitators, Staged Digital Wallet Operators, and Marketplaces

● A requirement that the Payment Facilitator enter into a contract with each Sponsored Merchant
● The Acquirer's right to immediately terminate a Sponsored Merchant the Payment Facilitator, an
SDWO, or a retailer signed by an SDWO for good cause or fraudulent or other activity or upon Visa
request
● Statements specifying that the Payment Facilitator or the SDWO:
– Is liable for all acts, omissions, Cardholder disputes, and other Cardholder customer service-
related issues caused by the Payment Facilitator's Sponsored Merchants, or the retailer signed
by an SDWO
– Is responsible and financially liable for each Transaction processed on behalf of the Sponsored
Merchant, or for any disputed Transaction or credit
– Must not transfer or attempt to transfer its financial liability by asking or requiring Cardholders
to waive their dispute rights
– Must not permit a Sponsored Merchant to transfer or attempt to transfer its financial liability
by asking or requiring Cardholders to waive their dispute rights
– Must not deposit Transactions on behalf of another Payment Facilitator
– Must not contract with a Sponsored Merchant, or a retailer in the case of an SDWO, whose
contract to accept Transactions was terminated at the direction of Visa or a government agency
– Must not deposit Transactions from Sponsored Merchants, or retailers signed by an SDWO
outside the Acquirer's jurisdiction
– Must provide the names of principals and their country of domicile for each of its Sponsored
Merchants, or retailers signed by an SDWO, and Transaction reports to its Acquirer and to Visa
upon request
– Must ensure that its Sponsored Merchants comply with the Payment Card Industry Data
Security Standard (PCI DSS) and the Payment Application Data Security Standard (PA-DSS)

ID# 0026431 Edition: Oct 2017 | Last Updated: Oct 2017

5.3.1.2 Acquirer Liability for Payment Facilitators and Sponsored Merchants

A Sponsored Merchant will be treated as a Merchant of its Payment Facilitator's Acquirer.

An Acquirer that contracts with a Payment Facilitator is liable for all acts, omissions, and other adverse
conditions caused by the Payment Facilitator and its Sponsored Merchants, including, but not limited
to:

● Related legal costs

● Settlement to the Payment Facilitator or Sponsored Merchant

PSR-504 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Acceptance
Visa Core Rules and Visa Product and Service Rules

The acts and omissions caused by a Sponsored Merchant will be treated as those of the Payment
Facilitator and those caused by a Payment Facilitator or a Sponsored Merchant as those of the
Acquirer.

ID# 0006574 Edition: Oct 2017 | Last Updated: Oct 2017

5.3.1.3 Acquirer Responsibilities Regarding Payment Facilitators

If an Acquirer contracts with a Payment Facilitator, it must comply with all of the following:

● Be in good standing in all Visa risk management programs

● Be financially sound (as determined by Visa)
● Meet a minimum equity requirement of USD 100 million1,2
● Ensure that its registration of its Payment Facilitator, including the name the Payment Facilitator
uses to identify itself in the Merchant name field and the attestation of due diligence review,
is confirmed by Visa before submitting Transactions on behalf of the Payment Facilitator or
its Sponsored Merchant. If the Payment Facilitator is considered to be high-brand risk, it must
be registered as a High-Risk Internet Payment Facilitator even if that Payment Facilitator has
previously been registered with Visa.1
● Effective 13 October 2018
Do all of the following:
– Obtain from Visa a unique Payment Facilitator identifier3 that must be assigned by the Acquirer
to each Payment Facilitator to use in Transaction processing
– Assign a unique Sponsored Merchant identifier3, as determined by the Acquirer, to each
Sponsored Merchant
– Ensure that every Transaction contains the Payment Facilitator identifier3 and the Sponsored
Merchant identifier
● If the Payment Facilitator's annual Visa volume in the Acquirer's jurisdiction exceeds USD 50
million, either:
– Meet a minimum equity requirement of USD 500 million1,2
– Enter into a direct Merchant Agreement with, and fund, each of the Payment Facilitator's
Sponsored Merchants1,4
● Enter into a direct Merchant Agreement with a Sponsored Merchant that exceeds USD 100,0005 in
annual Transaction volume, as follows:1,4
– For Sponsored Merchants new to the Payment Facilitator, before processing any Transactions
– For Sponsored Merchants with existing contracts with the Payment Facilitator, the earlier of
either:

14 October 2017 Visa Confidential PSR-505

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Acceptance
Payment Facilitators, Staged Digital Wallet Operators, and Marketplaces

▪ The renewal of the Sponsored Merchant agreement with the Payment Facilitator
▪ 2 years after annual Visa volume exceeds USD 100,0005

The Payment Facilitator may continue to provide payment services (including settlement) to the
Merchant.

● Not allow its Payment Facilitator to provide payment services to the following merchant types:1,4
– Internet pharmacies
– Internet pharmacy referral sites
– Outbound telemarketers
● Upon Visa request, submit to Visa activity reporting on its Payment Facilitator's Sponsored
Merchants that includes all of the following for each Sponsored Merchant:
– Sponsored Merchant name as it appears in the Merchant name field
– Sponsored Merchant DBA name
– Payment Facilitator name
– Monthly Transaction count and amount
– Monthly Chargeback count and amount
● Ensure that its Sponsored Merchants and the Sponsored Merchants of its Payment Facilitators
follow all Merchant-related rules
● Ensure that its Payment Facilitators provide customer service directly or through its Sponsored
Merchants
● In addition, in the Europe Region, all of the following:
– Include in its contract with the Payment Facilitator a clear statement of both the jurisdiction
within which the Payment Facilitator may contract with Sponsored Merchants and the
category(ies) of Sponsored Merchants with which it may contract
– Ensure that its Payment Facilitators have access to the results of any positive matches on the
Visa Merchant Alert Service
– When a Cardholder can access a Payment Facilitator’s website and/or application directly,
ensure that its Payment Facilitator both:
▪ Provides customer service and after-sales support, either directly or via its Sponsored
Merchants, in all languages in which services are offered
▪ Clearly display customer service contact information or trading office contact information
on its website and/or application
1
This does not apply to Acquirers in the Europe Region.

PSR-506 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Acceptance
Visa Core Rules and Visa Product and Service Rules

2
Visa may waive this requirement in exchange for assurance and evidence of the imposition of risk controls and
requirements satisfactory to Visa. Such controls and requirements may include, but are not limited to, the pledging of
additional collateral.
3
An Acquirer in Brazil must send the tax identification and Merchant legal name if it has obtained the Payment Facilitator's
consent to do so. If not, the Acquirer must send the Payment Facilitator identifier and the Sponsored Merchant identifier.
4
This does not apply to Acquirers in Brazil.
5
In the Canada Region and US Region, USD 1 million

ID# 0026435 Edition: Oct 2017 | Last Updated: Oct 2017

5.3.1.4 Acquirer Liability for Merchant Deposits – Canada Region

In the Canada Region, an Acquirer that accepts a Deposit from a Merchant with which it does not have
a signed Merchant Agreement is liable for the Deposit as if it had a valid Merchant Agreement with
the Merchant.

ID# 0005349 Edition: Oct 2017 | Last Updated: Oct 2014

5.3.1.5 Acquirer Liability for Settlement – Europe Region

In the Europe Region, if the business of a Payment Facilitator fails, its Acquirer is liable for ensuring
Settlement with the Sponsored Merchants of the Payment Facilitator.

ID# 0029653 Edition: Oct 2017 | Last Updated: Oct 2016

5.3.2 Payment Facilitator, Staged Digital Wallet Operator, and Marketplace

Responsibilities and Requirements

5.3.2.1 Assignment of Payment Facilitator, Staged Digital Wallet Operator, or

Marketplace Location

An Acquirer must assign the correct location of its Payment Facilitator as the country of the Payment
Facilitator’s Principal Place of Business.

An Acquirer may assign an additional Payment Facilitator location if all of the following occur in each
country:1,2

● Cardholder correspondence and judicial process are sent by/delivered to the Payment Facilitator.
● The Payment Facilitator assesses taxes on its provision of Card acceptance services to Sponsored
Merchants.
● The Payment Facilitator maintains a bank account into which proceeds from the provision of the
Payment Facilitator’s services to Sponsored Merchants are paid.

14 October 2017 Visa Confidential PSR-507

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Acceptance
Payment Facilitators, Staged Digital Wallet Operators, and Marketplaces

● The Payment Facilitator is subject to local laws and regulations.

● In addition, in the Europe Region, the Payment Facilitator has a business license to operate in the
country.

An Acquirer must assign the correct location of a Staged Digital Wallet Operator (SDWO) as the
country of the SDWO’s Principal Place of Business.

An Acquirer may assign an additional SDWO location1,2 if all of the following occur in each country:

● The SDWO has a permanent location at which it manages the activities associated with the Staged
Digital Wallet.
● The SDWO pays taxes related to revenue earned from the provision of the wallet services to
Cardholders and acceptance services to retailers signed by the SDWO, if the country levies such
taxes.
● The SDWO maintains a bank account into which is paid revenue earned from the provision of the
SDWO’s services to Cardholders and retailers.
● The SDWO is subject to local laws and regulations.
● In the Europe Region, the SDWO has appropriate approvals in place to do business in the country
where its retailers receive payments from the SDWO, as required by applicable laws or regulations. 

Effective 14 October 2017

An Acquirer must assign the correct location of its Marketplace as the country of the
Marketplace’s Principal Place of Business.

An Acquirer may assign additional Marketplace locations if the Transaction is one of the
following:

Table 5-1: Allowed Additional Marketplace Locations

Transaction Additional Marketplace location may be:

Airline, Cruise Line, passenger The country from which the first leg of the purchased travel originates
railway, or other travel

Lodging The country in which the Cardholder's stay occurs

Car rental, taxi, or ride service The country in which the Cardholder rents the car or the journey originates

All other The country where all of the following occur:2

● The Marketplace has a permanent location at which its employees or
agents conduct the business activity and operations directly related to
providing Marketplace services to retailers and Cardholders.
● The Marketplace pays applicable taxes.
● The address for correspondence and judicial process is in that country.

PSR-508 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Acceptance
Visa Core Rules and Visa Product and Service Rules

Visa reserves the right to determine the location of a Marketplace.

1
The Payment Facilitator or SDWO must contract with an Acquirer in each country and sign applicable Merchant Agreements
with Sponsored Merchants or retailers, as applicable.
2
An exception applies to Payment Facilitator and SDWO locations within the Europe Region, and to Marketplace locations
within the European Economic Area, as specified in the Visa Merchant Data Standards Manual.

ID# 0029139 Edition: Oct 2017 | Last Updated: Oct 2017

5.3.2.2 Payment Facilitator Requirements – Europe Region

In the Europe Region, a Payment Facilitator must:

● Not contract with another Payment Facilitator to provide or receive online payment services
● Display the appropriate Visa Marks to indicate which Cards are accepted for payment on its
Sponsored Merchants' websites
● Report Sponsored Merchant and Transaction Information to its Acquirer and, upon request, to Visa
● Use the appropriate Merchant Category Code or other required indicators to identify Merchant or
Transaction type
● Immediately terminate its agreement with a Sponsored Merchant if required by its Acquirer or by
Visa
● Not permit a Merchant to act as a Sponsored Merchant, where that Merchant’s Merchant
Agreement has been terminated by an Acquirer or Visa

ID# 0029652 Edition: Oct 2017 | Last Updated: Oct 2016

5.3.2.3 Qualification as a Merchant or a Payment Facilitator

An entity that deposits a Transaction, receives settlement from, or contracts with an Acquirer on behalf
of a Merchant is classified as a Merchant if all of the following apply:

● The entity represents itself as selling the goods or services to the Cardholder.
● The entity uses its name primarily to identify its Merchant Outlet to the Cardholder.
● The entity provides recourse to the Cardholder in the event of a dispute.

Otherwise, the entity is classified as a Payment Facilitator, or, upon written approval from Visa, a
Marketplace1.

Visa reserves the right to determine whether an entity is a Payment Facilitator, a Marketplace,1 or a
Merchant and may use additional criteria including, but not limited to, the entity's name that appears
on the Transaction Receipt and the entity that:

14 October 2017 Visa Confidential PSR-509

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Acceptance
Payment Facilitators, Staged Digital Wallet Operators, and Marketplaces

● Owns or takes possession of the goods or services

● Books the sale as revenue
● Provides customer service and handles returns
1
Effective 14 October 2017

ID# 0030076 Edition: Oct 2017 | Last Updated: New

5.3.3 Acquirer Responsibility for Staged Digital Wallet Operators

5.3.3.1 Staged Digital Wallet Operator Requirements

An Acquirer that contracts with a Staged Digital Wallet Operator (SDWO) must comply with all of the
following:

● Be in good standing in all Visa risk management programs

● Meet a minimum equity requirement of USD 100 million (USD 500 million if the SDWO’s annual
Transaction volume exceeds USD 50 million)1
● Register the SDWO as a Third Party Agent with Visa
● If the wallet can be used at a High-Brand Risk Merchant, register the SDWO with Visa as a High-
Brand Risk Merchant with the appropriate MCC
● Obtain a Merchant Verification Value (MVV) for each SDWO2
● Process the Transaction as a Card-Absent Environment Transaction
● Use the appropriate business application identifier in all Transaction messages
● Ensure that the SDWO complies with all of the following:
– At the time of loading the Cardholder information in the Staged Digital Wallet, obtains either
written or electronic Cardholder consent to all of the following:
▪ Use of the stored account information to initiate Transactions
▪ The purpose for which the Cardholder's information will be used
▪ The expiration date of the agreement, if applicable
– Does not assign to a Cardholder an Account Number or an account number of a non-
Visa general-purpose payment network
– Is located in the same country as the retailer that receives payment from the SDWO. This
does not apply in the Europe Region, where the SDWO and the retailer that receives payment
from the SDWO may be located in the Europe Region, if the SDWO and the retailer have the
necessary approvals to do business in the country where the retailer is located.
– Has an acceptance contract with the retailer and conducts appropriate due diligence

PSR-510 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Acceptance
Visa Core Rules and Visa Product and Service Rules

– Does not contract with a Payment Facilitator or another SDWO to process Transactions
– Effective 14 April 2018
Displays on the payment screen and all screens that show Account information both:
▪ The last 4 digits of the Account Number or Token
▪ The Visa Brand Mark or the name “Visa” in text immediately next to a Visa payment option
● Ensure that all Transactions using a Staged Digital Wallet comply with Table 5-2, “Staged Digital
Wallet Transaction Processing Requirements”

Table 5-2: Staged Digital Wallet Transaction Processing Requirements

Use4 MCC Transaction Merchant Merchant Name

Indicator Outlet
Location

Funding the wallet Any of the following: ● MVV2 The Name of DWO
before the Cardholder country
● For account ● Business
makes the purchase5 where the
funding, MCC application SDWO is
6051 (Non- indicator of WT3 located
Financial
Institutions – ● AFT Indicator
Foreign Currency, ● Appropriate
Money Orders Card-Absent
[not Wire Environment
Transfer], Stored indicator or
Value Card/ Electronic
Load, Travelers Commerce
Cheques, and Indicator
Debt Repayment)
● If the funds will
be used for a
High-Brand Risk
Transaction, the
applicable High-
Brand Risk MCC
● If the funds
are used for
a gambling
Transaction,
the applicable
gambling MCC

14 October 2017 Visa Confidential PSR-511

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Acceptance
Payment Facilitators, Staged Digital Wallet Operators, and Marketplaces

Use
4 MCC Transaction Merchant Merchant Name
Indicator Outlet
Location

Purchase with back- MCC that describes ● MVV2 The Name of DWO
to-back funding, the primary business country *name of retailer
where the funding of the retailer ● Business where the
Transaction is initiated application retailer is
by the SDWO and indicator of WT3 located
corresponds to, or ● Appropriate
is otherwise directly Card-Absent
connected to, a Environment
specific purchase. An indicator or
Acquirer must comply Electronic
with these processing Commerce
requirements whether Indicator
the Transaction
represents the whole
or only a part of the
Transaction.5

1
Visa may waive this requirement in exchange for assurance and evidence of the imposition of risk controls and
requirements satisfactory to Visa. Such controls and requirements may include, but are not limited to, the pledging of
additional collateral.
2
Effective 14 October 2017
For the Europe Region
3
Effective 14 April 2018
For the Europe Region
4
Visa retains the right to determine permitted Transaction types.
5
If there is a mixed source of funding, for example: when a Cardholder uses a wallet that is partially funded before the
Cardholder makes the purchase and partially funded as a back-to-back purchase, each portion must adhere to the rules for
the respective Transaction type.

ID# 0029535 Edition: Oct 2017 | Last Updated: Oct 2017

5.3.4 Acquirer Responsibility for Marketplaces

5.3.4.1 Marketplace Qualification Requirements

Effective 14 October 2017

To qualify as a Marketplace, an entity must comply with all of the following: 

● Bring together Cardholders and retailers on an electronic commerce website or mobile

application
● Ensure that its name or brand is:

PSR-512 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Acceptance
Visa Core Rules and Visa Product and Service Rules

– Displayed prominently on the website or mobile application

– Displayed more prominently than the name and brands of retailers using the Marketplace
– Part of the mobile application name or URL
● Handle payments for sales and refunds on behalf of the retailers that sell goods and services
through the Marketplace, and receive settlement for Transactions on their behalf
● Be financially liable for Chargebacks and resolve disputes between Cardholders and retailers
by providing either:
– A decision that binds both Cardholder and retailer
– A money-back guarantee funded by the Marketplace
● Ensure that no retailer exceeds both:
– USD 10 million in annual Visa volume through the Marketplace
– 10% of the Marketplace’s annual Visa volume

The following Merchant types are not eligible to be Marketplaces or retailers using a Marketplace:

● Franchises
● Travel agents
● High-Brand Risk Merchants

ID# 0030069 Edition: Oct 2017 | Last Updated: New

5.3.4.2 Required Additional Content of Marketplace Agreement

Effective 14 October 2017

In addition to the required content of a Merchant Agreement, an Acquirer must include all of the
following in a Marketplace agreement:

● A requirement that the Marketplace and its retailers comply with the Visa Rules
● A requirement that the Marketplace enter into a contract with each retailer before it deposits
Transactions on the retailer’s behalf
● The Acquirer’s right to prohibit individual retailers from participating in the Visa system and
to immediately stop depositing Transactions for any individual retailer for good cause or upon
Visa request
● Statements specifying that the Marketplace:
– Is permitted to process Transactions for retailers located in a different country to
the Marketplace, and must ensure that Transactions are legal in the country of the
Marketplace and of the retailer

14 October 2017 Visa Confidential PSR-513

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Acceptance
Payment Facilitators, Staged Digital Wallet Operators, and Marketplaces

– Is liable for all acts, omissions, Cardholder disputes, and other Cardholder customer
service-related issues caused by the Marketplace’s retailers
– Is responsible and financially liable for each Transaction processed on behalf of a retailer
– Must not transfer or attempt to transfer, or permit the retailer to transfer or attempt to
transfer, its financial liability by asking or requiring Cardholders to waive their dispute
rights
– Must deposit Transactions only on behalf of retailers of goods and services that use the
Marketplace’s website or application
– Must not knowingly contract with a retailer whose contract to accept Transactions was
terminated at the direction of Visa or a government agency

ID# 0030070 Edition: Oct 2017 | Last Updated: New

5.3.4.3 Acquirer Liability for Marketplaces

Effective 14 October 2017

An Acquirer that contracts with a Marketplace is liable for all acts, omissions, and other adverse
conditions caused by the Marketplace and its retailers, including, but not limited to:

● Related legal costs

● Settlement to the Marketplace or retailer

The acts and omissions of a retailer will be treated as those of the Marketplace, and the Acquirer
is fully liable for any losses to Visa, its Members, or other stakeholders caused by a Marketplace
or its retailers.

ID# 0030071 Edition: Oct 2017 | Last Updated: New

5.3.4.4 Marketplace Acquirer Requirements

Effective 14 October 2017 

An Acquirer that contracts with a Marketplace must comply with all of the following:

● Be in good standing in all Visa risk management programs

● Meet a minimum equity requirement of USD 100 million (USD 500 million if the Marketplace’s
annual Visa volume exceeds USD 50 million)1
● Register the Marketplace as a Third Party Agent with Visa
● Obtain written confirmation from Visa that the entity qualifies as a Marketplace

PSR-514 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Acceptance
Visa Core Rules and Visa Product and Service Rules

● Ensure that adequate due diligence is applied to retailers using a Marketplace and that risk
management controls are in place to do all of the following:
– Prevent Transactions that are illegal in the location of the Marketplace, the location of its
retailers, or the location of the Cardholder
– Prevent the sale of counterfeit products or goods that infringe intellectual property
– Provide a process to investigate and remediate rights-holder complaints
– Ensure that the Marketplace and its retailers are not engaged in any activity that could
cause harm to the Visa brand
– Ensure compliance with all laws, regulations, requirements, and Visa Rules relating to anti-
money laundering and anti-terrorist funding
● Ensure that the Marketplace complies with all Visa Rules relating to Merchants unless
otherwise stated or unless the rule is inconsistent with a rule specific to Marketplaces
● Effective 13 October 2018
For Marketplaces with annual Visa volume of USD 5 million or more, or at the direction of
Visa, do all of the following:
– Obtain from Visa a unique Marketplace identifier2
– Assign to each retailer a unique identifier2
– Include the Marketplace identifier and the retailer identifier in all Transaction messages2 
1
Visa may waive this requirement in exchange for assurance and evidence of the imposition of risk controls and
requirements satisfactory to Visa. Such controls and requirements may include, but are not limited to, the pledging of
additional collateral.
2
An Acquirer in Brazil must send the tax identification and Merchant legal name if it has obtained the Marketplace’s consent
to do so. If not, the Acquirer must send the Marketplace identifier and the retailer identifier.

ID# 0030072 Edition: Oct 2017 | Last Updated: New

5.3.4.5 Reporting Requirements for Acquirers of Marketplaces

Effective 14 October 2017

An Acquirer that contracts with a Marketplace must recertify annually that information provided
to obtain written approval from Visa remains materially unchanged, and inform Visa immediately
if there is a material change in the information provided to obtain approval from Visa to treat
the entity as a Marketplace. Visa approval is withdrawn if the Acquirer fails to comply with this
requirement.

If 10% or more of a Marketplace’s total Transaction volume is initiated by retailers in a different

country to the Marketplace, or upon Visa request, the Acquirer must report quarterly to Visa
both:

14 October 2017 Visa Confidential PSR-515

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Acceptance
Merchant and Cardholder Interaction

● Total Marketplace Transaction value

● Total Marketplace Transaction value generated by retailers in a different country to the
Marketplace

ID# 0030073 Edition: Oct 2017 | Last Updated: New

5.4 Merchant and Cardholder Interaction

5.4.1 Honoring Cards

5.4.1.1 Acceptance of Visa Cards Issued by Non-Canada Issuers – Canada Region

In the Canada Region, a Merchant that accepts Visa Cards must accept any valid Visa Card issued by a
non-Canada Issuer, as specified in the Visa Rules.

ID# 0008384 Edition: Oct 2017 | Last Updated: Oct 2014

5.4.2 Conditions of Card Acceptance and Cardholder Rights

5.4.2.1 Visa payWave Transaction Requirement in Australia – AP Region

A Merchant or an Acquirer must not override a Cardholder's choice to access the credit account on
a Visa credit Card with multiple contactless Payment Applications used at a Contactless Acceptance
Device.

ID# 0028916 Edition: Oct 2017 | Last Updated: Oct 2014

5.4.2.2 Maximum Transaction Amount – US Region and US Territories

In the US Region or a US Territory, a Merchant must not establish a maximum Transaction amount as a
condition for honoring a Visa Card, except for a Transaction conducted with a Visa credit Card issued
in the US Region or a US Territory.

Only the following Merchants may establish a maximum Transaction amount for the Card type
specified above:

● An agency of the US federal government

● A Merchant assigned one of the following MCCs:
– 8220 (Colleges, Universities, Professional Schools, and Junior Colleges)

PSR-516 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Acceptance
Visa Core Rules and Visa Product and Service Rules

– 8244 (Business and Secretarial Schools)

– 8249 (Trade and Vocational Schools)

Any maximum Transaction amount imposed must not be discriminatory between Issuers or between
Visa and another payment network.

ID# 0026411 Edition: Oct 2017 | Last Updated: Oct 2014

5.4.2.3 Minimum Transaction Amount – US Region and US Territories

In the US Region or a US Territory, a Merchant must not establish a minimum Transaction amount as a
condition for honoring a Visa Card, except for a Transaction conducted with a Visa credit Card issued
in the US Region or a US Territory.

The minimum Transaction amount must not be greater than USD 10 and must not be discriminatory
between Issuers or between Visa and another payment network.

ID# 0026410 Edition: Oct 2017 | Last Updated: Oct 2014

5.4.2.4 Disclosure to Cardholders of Return, Refund, and Cancellation Policies

A Merchant must disclose to a Cardholder its return, refund, and cancellation policies, as follows:

Table 5-3: Proper Disclosure of Return, Refund, and Cancellation Policies

Policy Required Disclosure Location of Disclosure

Merchant does not: "No Refund" Transaction Receipt (all copies, near the
"No Exchanges" Cardholder signature area or in an area easily
● Accept merchandise as a
"All Sales Final" seen by the Cardholder)
return or exchange
If the disclosure is on the back of a Transaction
● Issue a refund to a Receipt or in a separate contract, it must be
Cardholder accompanied by a space for the Cardholder's
Merchant accepts "Exchange Only" signature or initials.
merchandise in exchange for In the Europe Region, on the screen of a UCAT
merchandise of equal value used to conduct gambling Transactions
to the original Transaction
amount

Merchant accepts "In-Store Credit Only"

merchandise in exchange for
an in-store credit document
that both:
● Equals the value of the
returned merchandise

14 October 2017 Visa Confidential PSR-517

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Acceptance
Merchant and Cardholder Interaction

Policy Required Disclosure Location of Disclosure

● Must be used at the

Merchant location

All return/refund policies and Full return and refund policies Merchant website or application, both:
other purchase terms and
● Either of the following:
conditions of an Electronic
Commerce Merchant – In the sequence of pages before final
checkout, a "click to accept" or other
acknowledgement button, checkbox,
or location for an Electronic Signature
– On the checkout screen near the
"submit" button
● Not solely a link to a separate page1

Cancellation policy and other All of the following: Either or both:

terms and conditions for
● That the Merchant agrees ● Merchant website or application, both:
Guaranteed Reservations
to hold the reservation
– One or more of the following:
unless it is cancelled
according to the agreed ▪ In the sequence of pages before
cancellation policy final checkout, a "click to accept"
or other acknowledgement button,
● The date and time the
checkbox, or location for an
stay or rental will begin
Electronic Signature
● The Merchant
▪ On the checkout screen near the
location where the
"submit" button
accommodations,
merchandise, or services ▪ A "click to book" or other similar
will be provided confirmation button
● Cancellation policy, – Not solely a link to a separate page1
including, but not limited
to, the following: ● Written notice provided through mail,
email, or text message
– Date and time by
which the Cardholder
must cancel the
reservation to avoid a
penalty

PSR-518 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Acceptance
Visa Core Rules and Visa Product and Service Rules

Policy Required Disclosure Location of Disclosure

– Amount the
Cardholder must pay
if the reservation is
not properly cancelled
by the deadline
and the Cardholder
does not claim the
accommodations,
merchandise, or
services within 24
hours of the agreed
time
● That, if the Merchant
cannot honor the
reservation, the Merchant
will provide the agreed
accommodations,
merchandise, or
services, or comparable
accommodations,
merchandise, or services
at no additional cost
to the Cardholder or as
agreed by the Cardholder

Cancellation policy and other Full cancellation policy One or more of the following:
terms and conditions for all
● Merchant website or application, both:
other Transactions
– One or more of the following:
▪ In the sequence of pages before
final checkout, a "click to accept"
or other acknowledgement button,
checkbox, or location for an
Electronic Signature
▪ On the checkout screen near the
"submit" button
▪ A "click to book" or other similar
confirmation button
– Not solely a link to a separate page1
● Written notice provided through mail,
email, or text message

14 October 2017 Visa Confidential PSR-519

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Acceptance
Merchant and Cardholder Interaction

Policy Required Disclosure Location of Disclosure

● Transaction Receipt (all copies, near the

Cardholder signature area or in an area
easily seen by the Cardholder). If the
disclosure is on the back of the Transaction
Receipt or in a separate contract, it must
be accompanied by a space for the
Cardholder's signature or initials.
● In the Europe Region, on the screen
of a UCAT used to conduct gambling
Transactions
1
In the Europe Region, this may be a link to another website only if the link forms part of the “click to accept”
acknowledgement and refers to the cancellation policy. 

The Merchant must not require a Cardholder to waive the right to dispute the Transaction with the
Issuer.

ID# 0008771 Edition: Oct 2017 | Last Updated: Apr 2017

5.4.2.5 Prohibition against Requiring Cardholder or Account Data – US Region

In the US Region, a Merchant or its agent must not:

● Require a Cardholder to complete a postcard or similar device that includes any of the following in
plain view when mailed:
– Cardholder's Account Number
– Card expiration date
– Signature
– Any other Card account data
● Request the Card Verification Value 2 data on any paper Order Form

ID# 0006960 Edition: Oct 2017 | Last Updated: Oct 2014

5.4.3 Merchant Use of Cardholder Account Information

5.4.3.1 Merchant Use of Account Number, Cardholder Signature, Card Verification

Value 2 (CVV2), or Stored Credential

A Merchant must comply with all of the following:

PSR-520 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Acceptance
Visa Core Rules and Visa Product and Service Rules

● Not request or use an Account Number for any purpose that is not related to payment for goods
and services, except as specified in Section 5.4.3.2, “Use of Visa Account Information for Service
Access.”
● Store and reproduce the signature only for the Transaction for which the signature was obtained
● Reproduce the signature only upon specific written request from the Acquirer or in response to a
Retrieval Request
● In the Europe Region, not request a Card Verification Value 2 (CVV2) from the Cardholder on a
paper order form or any other written form
● Effective 14 October 2017
Use a Stored Credential only as agreed with the Cardholder
● Effective through 13 April 2018
In the AP Region, Canada Region, CEMEA Region, Europe Region, and LAC Region, not request a
Card Verification Value 2 (CVV2) from the Cardholder for a Card-Present Environment Transaction
● Effective 14 April 2018
Not request a Card Verification Value 2 (CVV2) from the Cardholder for a Card-Present
Environment Transaction1
● Effective 14 April 2018
Display on the payment screen and all screens that show Account information both:
– The last 4 digits of the Account Number or Token
– The Visa Brand Mark or the name "Visa" in text immediately next to a Visa payment option
1
In the US Region, does not apply to a Magnetic Stripe-read Fallback Transaction if an agreement is in place between the
Acquirer and the Issuer.

ID# 0008585 Edition: Oct 2017 | Last Updated: Oct 2017

5.4.3.2 Use of Visa Account Information for Service Access

A Merchant may use an Account Number for the purpose of providing access to a service only if
either:

● The service was purchased using that Account Number.

● The Card is a Visa Prepaid Card and the service was purchased with cash at a Merchant assigned
one of the following MCCs:1
– 4111 (Local and Suburban Commuter Passenger Transportation, Including Ferries)
– 4112 (Passenger Railways)
– 4131 (Bus Lines)

14 October 2017 Visa Confidential PSR-521

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Acceptance
Merchant and Cardholder Interaction

A Merchant's use of Visa account information to provide access to a service must be limited to the
generation of a secure, irreversible, and unique Access Token both:

● At the time the service is purchased

● At the point of access to verify the Access Token

At the time of purchase, the Merchant must disclose to the Cardholder any restrictions, additional
conditions, or customer service policies that may be relevant to the Cardholder's ability to access the
service purchased.
1
This does not apply in the Europe Region.

ID# 0027232 Edition: Oct 2017 | Last Updated: Oct 2016

5.4.3.3 Access Token Restrictions

A Merchant that uses Visa account information to generate an Access Token must not:

● Require a Cardholder to perform any Cardholder Verification or present identification in order to

accept the Visa account information as a means to access the service
● Use the Visa account information, instead of an Access Token, to verify eligibility at the point of
access
● Transmit Visa account information except as required for processing an associated Visa Transaction
● Store the Visa account information at the point of access
● Use Visa-Owned Marks at the point of access, unless the point of access is also a Point-of-
Transaction
● Use or store Visa account information for any purpose other than to generate an Access Token

ID# 0027233 Edition: Oct 2017 | Last Updated: Oct 2014

5.4.3.4 Reusing Redemption Credentials – Europe Region

In the Europe Region, if an Account Number is used to access previously purchased goods and/or
services more than once using the same redemption credentials each time, the Merchant must:

● Permit the transfer of a Card’s purchase record to another Card for a legitimate reason (for
example: the Card was lost or stolen)
● Submit an Account Verification of the Card to which the purchase record is being transferred,
whenever a Card’s purchase record is transferred to another Card

ID# 0029682 Edition: Oct 2017 | Last Updated: Oct 2016

PSR-522 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Acceptance
Visa Core Rules and Visa Product and Service Rules

5.5 Merchant Verification of Card and Cardholder

5.5.1 Card and Cardholder Validation

5.5.1.1 Card and Cardholder Validation in a Face-to-Face Environment

An Acquirer or a Merchant must validate a Card and Cardholder in a Face-to-Face Environment, as

follows:

Table 5-4: Card and Cardholder Validation in a Face-to-Face Environment

Description Manual All Other
Cash Face-to-Face
Disbursements1 Transactions
and Quasi-
Cash
Transactions2

Check one or more Card security features (for example: hologram) X X

 
If the Card bears a photograph intended for identification: X3
● Verify that the Cardholder resembles the person depicted in the
photograph
● Note on the Transaction Receipt that the Cardholder's identity was
verified by the photograph on the Card (for example: "photo card
presented")
If the Card does not bear a photograph intended for identification:
● Review the Cardholder's identification (for example: valid passport,
valid driver's license with photo, or other government-issued
identification document)
● Describe the positive identification on the Transaction Receipt
● In the US Region, if the Cardholder name is different than the
embossed or printed name, record the Cardholder name and address
In the AP Region (Australia), if the Cardholder is unable to provide primary
identification, the Acquirer may request any 2 of the following forms of
secondary identification:
● Any other identity card bearing the Cardholder's photograph
● Another signed debit or credit card
● Another signed document (for example: employee identity card, union
card, student card)
● A pensioner card

14 October 2017 Visa Confidential PSR-523

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Acceptance
Merchant Verification of Card and Cardholder

Description Manual All Other

Cash Face-to-Face
Disbursements1 Transactions
and Quasi-
Cash
Transactions2

In the Europe Region (Sweden), for a Domestic Transaction of SEK 200 or

more, record the Cardholder's identification number on the Transaction
Receipt or any other written documentation directly related to the
Transaction
In the Europe Region (United Kingdom), record the details of the
identification document, type of document, serial number, and expiration
date on the Transaction Receipt of the Cash Disbursement
Except where ID is required by local law or regulation, these requirements
do not apply to PIN- or CDCVM-authenticated Manual Cash Disbursements
if the Transaction amount is either of the following:
● For a Chip Transaction, USD 500 or less (or local currency equivalent)
● For a US Domestic Transaction, any amount

In the Europe Region (Sweden), for a Domestic Transaction of SEK 200 or   X

less, an Acquirer must remove a Merchant’s option to support “No CVM
Required” if Visa determines that the levels of fraud/Chargebacks are too
high

In the Europe Region (Estonia) and the US Region, verify the last 4 digits of X (US) X (Estonia)
the Card with an Account-Number-Verifying Terminal

Verify that the signature on the Card matches the signature on the X X5
Transaction Receipt and on any identification required and presented4
This requirement does not apply to:
● Transactions in which:
– The Card or payment device does not have a signature panel
– A PIN is used
● Anonymous Visa Prepaid Card Transactions
● Visa Commercial Card Transactions
● Vehicle-Specific Fleet Card Transactions
● Visa Easy Payment Service (VEPS) Transactions
● Effective through 13 April 2018
In the Europe Region, Small Ticket Transactions

Process the PIN, if applicable X X5

PSR-524 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Acceptance
Visa Core Rules and Visa Product and Service Rules

Description Manual All Other

Cash Face-to-Face
Disbursements1 Transactions
and Quasi-
Cash
Transactions2

Process the Consumer Device Cardholder Verification Method (CDCVM), if   X5

applicable
1
This does not apply to Visa Mobile Prepaid Transactions.
2
This does not apply to PIN-Authenticated Visa Debit Transactions in the US Region.
3
In the Europe Region (United Kingdom), the validation of a Cardholder’s identity using secondary identification is not
required for the purchase of gaming chips in casinos.
4
This signature may be different from the name embossed or printed on the Card.
5
This does not apply in the Europe Region for Contactless Transactions if the Transaction amount is less than or equal to
the Cardholder Verification Limit.

ID# 0008769 Edition: Oct 2017 | Last Updated: Oct 2017

5.5.1.2 Card and Cardholder Validation in a Semi-Attended Environment – Europe

Region

In the Europe Region, a Merchant must validate the Cardholder's identity and verify the Card in a
Semi-Attended Environment using the requirements specified in Section 5.5.1.1, “Card and Cardholder
Validation in a Face-to-Face Environment.”

ID# 0029675 Edition: Oct 2017 | Last Updated: Oct 2016

5.5.2 Cardholder Validation with PIN

5.5.2.1 PIN Acceptance and Processing

A Merchant that uses an Acceptance Device with Electronic Capability may accept a Cardholder's PIN
rather than a signature. The Merchant must not ask the Cardholder to reveal the PIN.

ID# 0008977 Edition: Oct 2017 | Last Updated: Oct 2014

14 October 2017 Visa Confidential PSR-525

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Acceptance
Surcharges, Convenience Fees, and Service Fees

5.6 Surcharges, Convenience Fees, and Service Fees

5.6.1 Surcharges – Allowances, Requirements, Restrictions, Amounts, and Disclosures

5.6.1.1 Notification of Intent to Assess Surcharges – US Region and US Territories

In the US Region or a US Territory, an Acquirer must ensure that its Merchant notifies Visa and its
Acquirer in writing at least 30 calendar days before assessing a US Credit Card Surcharge. Notice to
Visa can be provided as specified on the "Merchant Surcharge Notification" link at www.visa.com. In
the US Region or a US Territory, an Acquirer must inform Visa upon request of all notifications of intent
to surcharge received from its Merchants.

ID# 0027544 Edition: Oct 2017 | Last Updated: Oct 2014

5.6.1.2 Similar Treatment of Visa Transactions – US Region and US Territories

A Merchant must not assess a US Credit Card Surcharge on Visa Credit Card Transactions in a specific
payment channel if either:

● The Merchant is prohibited or effectively prohibited by a Competitive Credit Card Brand from
assessing surcharges on the Competitive Credit Card Brand's products in that payment channel.
● The Merchant's ability to surcharge a Competitive Credit Card Brand in that payment channel
is limited by that Competitive Credit Card Brand in any manner1 and the Merchant assesses a
US Credit Card Surcharge on conditions that are not the same as the conditions on which the
Merchant would be allowed to surcharge transactions of the Competitive Credit Card Brand in that
payment channel, or on which the Merchant actually surcharges transactions of the Competitive
Credit Card Brand in that payment channel, after accounting for any discounts or rebates offered at
the Point-of-Transaction.

This prohibition does not apply and a Merchant may assess a US Credit Card Surcharge on Visa Credit
Card Transactions if one of the following:

● The Competitive Credit Card Cost of Acceptance or the Competitive Credit Card Product Cost of
Acceptance to the Merchant is less than the Visa Credit Card Cost of Acceptance or Visa Credit
Card Product Cost of Acceptance to the Merchant and the Competitive Credit Card Brand does not
prohibit or effectively prohibit surcharging credit card transactions.
● The Competitive Credit Card Brand prohibits or effectively prohibits surcharging on credit cards
and the Merchant actually surcharges the Competitive Credit Card Brand's transactions in an
amount at least equal to the lesser of either:
– The Competitive Credit Card Cost of Acceptance
– The amount of the US Credit Card Surcharge imposed on a Visa Credit Card

PSR-526 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Acceptance
Visa Core Rules and Visa Product and Service Rules

● There is an agreement between the Merchant and the Competitive Credit Card Brand in which the
Merchant waives or in any other way restrains or limits its ability to surcharge transactions on that
Competitive Credit Card Brand, provided that:
– The agreement is for a fixed duration, is not subject to an "evergreen clause" (i.e., automatically
renewed unless terminated by the parties to the agreement) and is not a standard agreement
generally offered by the Competitive Credit Card Brand to multiple merchants.
– The Merchant's acceptance of the Competitive Credit Card Brand as payment for goods or
services is unrelated to and not conditional upon the Merchant's entry into such agreement.
– The agreement is supported by the exchange of material value.
– The agreement expressly specifies a price under which the Merchant may accept the
Competitive Credit Card Brand's products and surcharge those transactions up to the
Merchant's Merchant Discount Rate for the Competitive Credit Card Brand, after accounting for
any discounts or rebates offered by the Merchant at the Point-of-Transaction.
1
This provision does not apply if the Competitive Credit Card Brand prohibits only surcharging for an amount greater than
the Competitive Credit Card Cost of Acceptance.

ID# 0027541 Edition: Oct 2017 | Last Updated: Oct 2014

5.6.1.3 US Credit Card Surcharge Requirements – US Region and US Territories

In the US Region or a US Territory, a Merchant may assess a fixed or variable US Credit Card Surcharge
on a Visa Credit Card Transaction, subject to applicable laws or regulations.

The Merchant may assess a US Credit Card Surcharge by either:

● Applying the same fixed or variable US Credit Card Surcharge to all Visa Credit Card Transactions
(brand level)
● Applying the same fixed or variable US Credit Card Surcharge to all Visa Transactions of the same
credit product type (product level)

The US Credit Card Surcharge at the brand level must be the same for all Visa Credit Card Transactions,
regardless of the Card's Issuer or the product type, and after accounting for any discounts or rebates
offered by the Merchant on Visa Credit Card Transactions at the Point-of-Transaction.

The US Credit Card Surcharge at the product level must be the same for Transactions on a particular
Visa Credit Card product type, regardless of the Card's Issuer, and after accounting for any discounts or
rebates offered by the Merchant on Visa Credit Card Transactions on the product type at the Point-of-
Transaction.

A Merchant must not assess a US Credit Card Surcharge on Visa Credit Card Transactions at both the
brand and product level.

14 October 2017 Visa Confidential PSR-527

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Acceptance
Surcharges, Convenience Fees, and Service Fees

The US Credit Card Surcharge must be included in the Transaction amount.

ID# 0027539 Edition: Oct 2017 | Last Updated: Oct 2014

5.6.1.4 US Credit Card Surcharge Maximum Amount – US Region and US Territories

In the US Region or a US Territory, a US Credit Card Surcharge assessed at the brand level, as specified
in Section 5.6.1.3, “US Credit Card Surcharge Requirements – US Region and US Territories,” must not
exceed the Merchant's Visa Surcharge Cap.

In the US Region or a US Territory, a US Credit Card Surcharge assessed at the product level, as
specified in Section 5.6.1.3, “US Credit Card Surcharge Requirements – US Region and US Territories,”
must not exceed the Merchant's Visa Credit Card Surcharge Cap less the Debit Card Cost of
Acceptance.

In no case may the US Credit Card Surcharge amount exceed the Maximum Surcharge Cap.

ID# 0027540 Edition: Oct 2017 | Last Updated: Oct 2014

5.6.1.5 US Credit Card Surcharge Disclosure Requirements – US Region and US

Territories

A Merchant in the US Region or a US Territory must, at both the point of entry into the Merchant
Outlet and the Point-of-Transaction, clearly and prominently disclose any US Credit Card Surcharge
that will be assessed.

The disclosure at the Point-of-Transaction must include all of the following:

● The exact amount or percentage of the US Credit Card Surcharge

● A statement that the US Credit Card Surcharge is being assessed by the Merchant and is only
applicable to credit Transactions
● A statement that the US Credit Card Surcharge amount is not greater than the applicable Merchant
Discount Rate for Visa Credit Card Transactions at the Merchant

Merchants with Acceptance Devices that offer Cardholder choice for debit Transactions in the form of
"credit" and "debit" buttons must ensure that:

● Visa debit Card Transactions are not assessed a US Credit Card Surcharge
● It is made clear to the Cardholder that surcharges are not permitted on debit Transactions
regardless whether a Cardholder selects the "credit" or "debit" button

For an Electronic Commerce Transaction, a Mail/Phone Order Transaction, and an Unattended

Transaction, the Cardholder must be provided the opportunity to cancel the Transaction subsequent to
the US Credit Card Surcharge disclosure.

PSR-528 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Acceptance
Visa Core Rules and Visa Product and Service Rules

For example, the requirement for clear and prominent disclosure will be satisfied if the disclosure is
made consistent with Table 5-5, “Surcharge Disclosure - US Region and US Territories”:

Table 5-5: Surcharge Disclosure – US Region and US Territories

Transaction Type Point-of-Entry Point-of-Transaction

Face-to-Face Main entrance(s) of the Merchant Outlet, Every customer checkout or payment
Transaction in a minimum 32-point Arial font, but in location, in a minimum 16-point Arial
any case no smaller or less prominent than font, but in any case no smaller or less
surrounding text prominent than surrounding text

Electronic The first page that references credit card Checkout page, in a minimum 10-point
Commerce brands accepted, in a minimum 10-point Arial font, but in any case no smaller or
Transaction Arial font, but in any case no smaller or less prominent than surrounding text
less prominent than surrounding text

Mail order The first page of the catalog that Mail order form, in a minimum 10-point
Transaction references credit card brands accepted, in Arial font, but in any case no smaller or
a minimum 8-point Arial font, but in any less prominent than surrounding text
case no smaller or less prominent than
surrounding text

Telephone order The first page of the catalog that Verbal notice from the telephone order
Transaction references credit card brands accepted, in clerk, including US Credit Card Surcharge
a minimum 8-point Arial font, but in any amount
case no smaller or less prominent than
surrounding text

Unattended Main entrance(s) of the Merchant Outlet (if On the Unattended Cardholder-Activated
Cardholder- applicable), e.g. gas (petrol) station store, Terminal or virtual disclosure on the
Activated Terminal in a minimum 32-point Arial font, but in payment terminal screen, in a minimum
any case no smaller or less prominent than 16-point Arial font, but in any case
surrounding text no smaller or less prominent than
surrounding text

ID# 0027545 Edition: Oct 2017 | Last Updated: Apr 2016

5.6.1.6 Surcharges – AP Region (Australia)

In the AP Region (Australia), if a Merchant adds a Surcharge to a Transaction, the Surcharge amount
must comply with all of the following:

● Be limited to the "reasonable costs of acceptance" of a Visa Card (or Visa Cards) as that concept is
defined by the Reserve Bank of Australia and by applicable laws or regulations
● Not include the cost of accepting any non-Visa payment card
● Be clearly disclosed to the Cardholder before the completion of the Transaction. The Cardholder
must be given the opportunity to cancel without penalty after the Surcharge is disclosed.

14 October 2017 Visa Confidential PSR-529

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Acceptance
Surcharges, Convenience Fees, and Service Fees

● Be charged only by the Merchant that provides the goods or services to the Cardholder. The
Merchant must not permit a third party to charge a Cardholder a separate or additional amount in
respect of the cost of acceptance of the Visa Card, but the Merchant may include third-party costs
relevant to accepting a Visa Card as part of its Surcharge.
● Not differ according to Issuer
● Be different for Visa credit Card Transactions and Visa debit Card Transactions if the "reasonable
cost of acceptance" varies between the 2 Transactions
● Be assessed only on the final total amount charged for the goods or services, after any discount or
rebate from the Merchant has been applied
● Be added to the Transaction amount and not collected separately1
1
A government Merchant may collect the Surcharge amount separately and may use a third party to deposit Transactions if
it is assigned one of the following MCCs:

● 9211 (Court Costs, Including Alimony and Child Support)

● 9222 (Fines)

● 9223 (Bail and Bond Payments)

● 9311 (Tax Payments)

● 9399 (Government Services [Not Elsewhere Classified])

● 9405 (Intra-Government Purchases)

ID# 0027589 Edition: Oct 2017 | Last Updated: Oct 2014

5.6.1.7 Surcharge Disclosure Requirements – AP Region (Australia)

In the AP Region (Australia), a Merchant that assesses a Surcharge must do all of the following:

● Inform the Cardholder that a Surcharge is assessed

● Inform the Cardholder of the Surcharge amount or rate
● Not describe the Surcharge as, or inform the Cardholder that the Surcharge is, assessed by Visa or
a financial institution
● Include notices, signs, or decals disclosing that the Merchant assesses a Surcharge. Such notices,
signs, or decals must be in a conspicuous location or locations at the Merchant's physical point
of sale, or, in the absence of a physical point of sale, prominently during an Electronic Commerce
Transaction or communicated clearly in a telephone order so as it can be reasonably assured that
all Cardholders presenting a Visa Card will be aware of the Surcharge.
● Clearly display or communicate the Surcharge disclosure in the Transaction environment or
process, including (if there is a physical point of sale) at the terminal/cashier's desk. The disclosure
must be of as high a contrast as any other signs or decals displayed.

PSR-530 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Acceptance
Visa Core Rules and Visa Product and Service Rules

A Merchant must clearly and prominently disclose any Surcharge that will be assessed.

The disclosure at the point of sale must include both:

● The exact amount or percentage of the Surcharge

● A statement that the Surcharge is being assessed by the Merchant

For an Electronic Commerce Transaction, a Mail/Phone Order Transaction, and an Unattended

Transaction, the Cardholder must be provided the opportunity to cancel the Transaction subsequent to
the Surcharge disclosure.

For example, the requirement for clear and prominent disclosure will be satisfied if the disclosure is
made consistent with Table 5-6, “Surcharge Disclosure - AP Region (Australia).”

Table 5-6: Surcharge Disclosure – AP Region (Australia)

Transaction Type Point-of-Entry Point-of-Sale

Face-to-Face  Not applicable Every Customer check-out or payment

Transaction location, in a minimum 16-point Arial
font

Electronic The first page that references credit card Checkout page, in a minimum 10-point
Commerce brands accepted, in a minimum 10-point Arial font
Transaction Arial font

Mail order The first page of the catalog that Mail order form, in a minimum 8-point
Transaction references credit card brands accepted, Arial font
in a minimum 8-point Arial font. The
disclosure must also provide instructions
for calculating the amount of the
Surcharge to be applied and added to the
total Transaction amount.

Telephone order The first page of the catalog that Verbal notice from the telephone order
Transaction references credit card brands accepted, clerk, including Surcharge amount
in a minimum 8-point Arial font. The
disclosure must also provide instructions
for calculating the amount of the
Surcharge to be applied and added to the
total Transaction amount.

Unattended  Not applicable On the Unattended Cardholder-Activated

Transaction Terminal or virtual disclosure on the
payment terminal screen, in a minimum
16-point Arial font

ID# 0027590 Edition: Oct 2017 | Last Updated: Apr 2017

14 October 2017 Visa Confidential PSR-531

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Acceptance
Surcharges, Convenience Fees, and Service Fees

5.6.2 Convenience Fees – Allowances, Requirements, Restrictions, Amounts, and

Disclosures

5.6.2.1 Convenience Fees – AP, CEMEA, and US Regions

In the AP Region, CEMEA Region (Russia), and US Region, a Merchant that charges a Convenience Fee
must ensure that the fee is assessed as follows:

Table 5-7: Convenience Fee Requirements

Convenience Fee Requirement  AP  CEMEA  US
Region Region Region
(Russia)

Charged for a bona fide convenience in the form of an alternative payment X X X

channel outside the Merchant's customary payment channels and not
charged solely for the acceptance of a Card

Added only to a Transaction completed in a Card-Absent Environment X   X

Not charged if the Merchant operates exclusively in a Card-Absent X   X

Environment

Added only to a domestic Unattended Transaction, excluding Transactions   X  

at Automated Fuel Dispensers, Telephone Service Transactions, or ATM
Cash Disbursements

Charged only by the Merchant that provides goods or services to the X   X

Cardholder

Applicable to all forms of payment accepted in the payment channel X X X

Disclosed clearly to the Cardholder:  X X X

● As a charge for the alternative payment channel convenience
● Before the completion of the Transaction. The Cardholder must be
given the opportunity to cancel.

A flat or fixed amount, regardless of the value of the payment due X X X

In the AP Region, an ad valorem amount is allowed as required by
applicable laws or regulations.
In the CEMEA Region (Russia), the amount must not exceed:
● RUB 35 for Transactions processed with MCC 4814
● RUB 60 for Transactions processed with MCC 4900
● RUB 48 for all other Transactions

Included as part of the total amount of the Transaction and not collected X X X
separately

PSR-532 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Acceptance
Visa Core Rules and Visa Product and Service Rules

Convenience Fee Requirement  AP  CEMEA  US

Region Region Region
(Russia)

Not charged in addition to a surcharge  X N/A1 X

Not charged on a Recurring Transaction or an Installment Transaction X X X

1
Surcharging is not allowed.

ID# 0027492 Edition: Oct 2017 | Last Updated: Oct 2014

5.6.2.2 Acceptance Device Disclosure Requirements for Convenience Fees – CEMEA

Region (Russia)

In the CEMEA Region (Russia), if a Merchant or third party charges a Convenience Fee, the Acceptance
Device must do all of the following:

● Inform the Cardholder that a Convenience Fee will be charged for the alternative payment channel
convenience, in addition to other Issuer charges. The disclosure must both:
– Be as high a contrast or resolution as any other graphics on the Acceptance Device
– Contain the notice:
Fee Notice: "(Name) will assess a fee to cardholders for transactions at this terminal. This fee is
added to the amount of your transaction and is in addition to any fees that may be charged by
your financial institution."
● Disclose to the Cardholder the amount of the Convenience Fee
● Identify the recipient of the Convenience Fee
● Request Cardholder approval of the Convenience Fee
● Provide the ability for the Cardholder to cancel the Transaction without incurring a fee or penalty

ID# 0025573 Edition: Oct 2017 | Last Updated: Oct 2014

5.6.3 Service Fees – Allowances, Requirements, Restrictions, Amounts, and

Disclosures

5.6.3.1 Service Fee Assessment Requirements – Canada, CEMEA (Egypt, Russia), and
US Regions

In the Canada Region, CEMEA Region (Egypt, Russia), and US Region, a Merchant, Acquirer, or third
party that charges a Service Fee must assess the fee as follows:

14 October 2017 Visa Confidential PSR-533

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Acceptance
Surcharges, Convenience Fees, and Service Fees

Table 5-8: Service Fee Assessment Requirements

  CEMEA Region US Region
Canada Region
(Egypt, Russia)

These entities may A Merchant in a A government Merchant, A government agency

assess Service Fees: permitted category, and, in the CEMEA or education Merchant,
or its third party, that Region (Egypt), a fuel or its third party, that
accepts Visa in all Card- Merchant, its Acquirer, complies with all of the
Absent Environments or its third party that following:
where payments are complies with the
● Accepts Visa in all
accepted following, as applicable:
channels where
● Is registered with payments are
Visa to assess a accepted
Service Fee
● Is registered with
● In the CEMEA Visa
Region (Russia), also
● Is assigned a
includes its
unique Merchant
assigned Merchant
Verification Value
Verification Value in
the Authorization ● If a government
Request and taxing authority
Clearing Record or its third party,
is authorized to
process tax payment
Transactions

Allowed MCCs are: ● 4900 (Utilities – In the CEMEA Region ● 9211 (Court Costs)
Electric, Gas, Water, (Egypt):
● 9222 (Fines)
Sanitary)
● 4900 (Utilities –
● 9311 (Tax Payments)
● 6513 (Real Estate Electric, Gas, Water,
Agents and Sanitary) ● 9399 (Government
Managers – Rentals) Services [Not
● 5541 (Service
Elsewhere
● 9222 (Fines) Stations)
Classified])
● 9311 (Tax Payments) ● 5542 (Automated
● 8220 (Colleges,
Fuel Dispensers)
● 8220 (Colleges, Universities,
Universities, ● 8211 (Elementary Professional Schools,
Professional Schools, and Secondary and Junior Colleges)
and Junior Colleges) Schools)
● 8211 (Elementary
● 8211 (Elementary ● 8220 (Colleges, and Secondary
and Secondary Universities, Schools)
Schools) Professional Schools,
● 8244 (Business and
and Junior Colleges)
● 8351 (Child Care Secretarial Schools)
Services) ● 8241
● 8249 (Vocational
(Correspondence
and Trade Schools)
Schools)

PSR-534 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Acceptance
Visa Core Rules and Visa Product and Service Rules

  CEMEA Region US Region

Canada Region
(Egypt, Russia)

● 8244 (Business and

Secretarial Schools)
● 8249 (Vocational
and Trade Schools)
● 8299 (Schools and
Educational Services
[Not Elsewhere
Classified])
● 9211 (Court Costs,
Including Alimony
and Child Support)
● 9222 (Fines)
● 9223 (Bail and Bond
Payments)
● 9311 (Tax Payments)
● 9399 (Government
Services [Not
Elsewhere
Classified])
● 9402 (Postal Services
– Government Only)
In the CEMEA Region
(Russia):
● 9211 (Court Costs,
Including Alimony
and Child Support)
● 9222 (Fines)
● 9223 (Bail and Bond
Payments)
● 9311 (Tax Payments)
● 9399 (Government
Services [Not
Elsewhere
Classified])

14 October 2017 Visa Confidential PSR-535

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Acceptance
Surcharges, Convenience Fees, and Service Fees

  CEMEA Region US Region

Canada Region
(Egypt, Russia)

A Service Fee may be Applicable goods or ● Qualifying ● Applicable goods or

assessed on only: services purchased government-related services
in a Card-Absent charges, where
● For tax payments,
Environment applicable laws and
either or both:
regulations explicitly
state that payment – Federal and
must be received state personal
in full and without and small
deductions business income
taxes
● In the CEMEA
Region (Egypt), fuel – Real estate/
charges, except for property taxes
a Transaction using
a Card issued in the
Europe Region

The Transaction must Visa Card Either: Either:

be completed with
● Visa Card ● Visa Consumer Card
only the following:
● Visa Electron Card ● Commercial Visa
Product

The Service Fee must ● As a fee assessed ● Before the ● As a fee assessed
be disclosed: by the Merchant Transaction is by the Merchant or
or third party, with completed. The third party
the assessor of Cardholder must be
● Before the
the Service Fee allowed to cancel
Transaction is
disclosed to the the Transaction
completed. The
Cardholder without penalty.
Cardholder must be
● Before the allowed to cancel
Transaction is the Transaction
completed. The without penalty.
Cardholder must be
allowed to cancel
the Transaction
without penalty.

The Service Fee ● Must be assessed ● Must be flat or ● Must be processed

amount: only on the final variable as a separate
Transaction amount, Transaction
● Must be a
after all discounts
reasonable reflection
and rebates have
of the costs
been applied during
associated with
the Transaction
completing the
Transaction

PSR-536 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Acceptance
Visa Core Rules and Visa Product and Service Rules

  CEMEA Region US Region

Canada Region
(Egypt, Russia)

● Must not be greater ● Must not be greater ● Must be the

than the Service than any of the only additional
Fee charged on a following: fee assessed on
similar Transaction the Transaction.
– The value of the
completed with The Merchant
payment
a similar form of or third party
payment – Any fixed or must not charge
variable fee a Convenience
● Must be the same
charged for a Fee or surcharge
as any Service Fee
government in addition to the
charged to any other
payment Service Fee.
Issuer's similar card
completed
products
with any other
● Must be limited payment card or
to 0.75% of the device
final Transaction
– In the CEMEA
amount for debit
Region (Egypt),
and 1.75% of the
EGP 40
final Transaction
amount for credit
and prepaid
● If assessed by a
third party, may
be processed as a
separate Transaction

ID# 0029275 Edition: Oct 2017 | Last Updated: Apr 2017

5.7 Acceptance Devices

5.7.1 Acceptance Device Requirements – All Devices

5.7.1.1 Acceptance Device Requirements

An Acceptance Device must comply with the Transaction Acceptance Device Requirements and all of
the following requirements applicable to the device:

14 October 2017 Visa Confidential PSR-537

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Acceptance
Acceptance Devices

Table 5-9: Acceptance Device Requirements

Acceptance Requirements
Device Type

All ● Act upon Service Codes or request Online Authorization

● Accept all 16-digit Account Numbers
● Display the appropriate acceptance Mark
● Use the proper POS Entry Mode code
● If not Chip-enabled, be able to process a key-entered Transaction6
● Effective 14 October 2017
For an Acceptance Device installed or upgraded on or after 14 October 2017, make
9
available to the Cardholder all Transaction interfaces supported by the Merchant. A
Merchant with an Acceptance Device deployed as of 14 October 2017 that does not
make all interfaces available may continue to deploy such an Acceptance Device if
ADVT and, if applicable, CDET testing (or, in the Europe Region, Visa payWave Test
Tool [VpTT]) was successfully completed on the hardware and software combination
before 14 October 2017.
● In the AP Region and CEMEA Region, support contact Chip-initiated Transactions
(excluding ATMs in the AP Region)
● In the AP Region (Australia, New Zealand), for devices in a Face-to-Face
Environment, activate the PIN pad to enable PIN Transactions
● Effective 17 October 2020
In the Canada Region, be a Chip-Reading Device, excluding Unattended Cardholder-
Activated Terminals
● In the Europe Region, all of the following:
– For a device that supports electronic signature capture, accept PINs
– For devices with a PIN Entry Device, all of the following:
▪ If deployed after 30 April 2014 in a Face-to-Face Environment or a Semi-
Attended Environment, comply with the Payment Card Industry (PCI) POS
PIN Entry Device Security Requirements Version 2.0 or later8
▪ Effective 1 January 2021
For devices not in a Face-to-Face Environment or a Semi-Attended
Environment, comply with the Payment Card Industry (PCI): POS PIN Entry
Device Security Requirements Version 2.0 or later
– Be a Chip-Reading Device
– Effective through 30 December 2019
Accept Contactless Transactions, if deployed at a new Merchant or as an
upgrade for an existing Merchant7
– Effective 31 December 2019
Accept Contactless Transactions

PSR-538 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Acceptance
Visa Core Rules and Visa Product and Service Rules

Acceptance Requirements
Device Type

– Accept all 11-19 digit Account Numbers that contain a valid BIN
● In the US Region, if deployed after 15 May 2007 at a Merchant Outlet that receives
or accepts tips, not be programmed to include an estimated tip amount in the
Authorization Request

ATM Comply with all requirements specified in the Visa Product and Service Rules: ATM

Contact Chip ● Be EMV-Compliant and approved by EMVCo

● Complete testing, as specified in Section 5.7.2.1, “Chip Acceptance Device Testing
Requirements”
● Accept and process VIS and Common Core Definition Chip Cards
● Be able to read a Magnetic Stripe and complete a Magnetic Stripe-read Transaction
● Support Fallback Transactions1
● Process the Transaction using data read from the Chip on a Chip Card unless any
of the following apply, in which case the Transaction must be completed using data
read from the Magnetic Stripe of a Chip Card:1
– The Chip is not EMV-Compliant.
– The Chip reader is inoperable.
– The Chip malfunctions during the Transaction or cannot be read. (In the Europe
Region, the Chip-Reading Device must be capable of requiring an Online
Authorization.)
– The Chip Transaction cannot be completed due to the absence of a mutually
supported Application Identifier (AID).
If neither the Chip nor Magnetic Stripe of a Chip Card can be read and the
Transaction is accepted using a paper voucher or key entry, the device must follow
correct Fallback and acceptance procedures.6
● Include an EMV Online Card Authentication Cryptogram and all data elements used
to create it in all Online Authorization Requests for a Chip Transaction transmitted to
VisaNet
● Read an EMV-Compliant and VIS-Compliant Chip and not allow override of Chip
Authorization controls by prompting for a Magnetic Stripe read2
● Support terminal action codes
● Include all mutually supported Payment Applications between the Chip and the
device in the application selection process, and not discriminate between Payment
Applications unless stipulated by Chip parameters or a Visa-approved application
selection process
● Act on the Cardholder Verification Method list3

14 October 2017 Visa Confidential PSR-539

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Acceptance
Acceptance Devices

Acceptance Requirements
Device Type

● If using an active PIN pad, both:

– Comply with Visa encryption standards
– Be active for Visa Chip-initiated Transactions if it is active for other Chip-enabled
payments
● Have a PIN pad or a port capable of supporting a PIN pad and, if using an active PIN
pad, comply with Visa encryption standards
● If the device is equipped with only a PIN pad port or PIN pad is inactive for Chip-
initiated Transactions, support software to ensure compliance with Visa encryption
standards3
● Have the capability to have its Visa Public Keys replaced in an acceptable method by
any Visa-specified date
● Perform Terminal Risk Management if the device is either:
– In the AP Region, Canada Region, CEMEA Region, LAC Region, and US Region,
Online-capable and offline-capable
– In the Europe Region, Online-capable
● Support Post-Issuance Application commands
● If a PIN-only Chip-Reading Device, not display the Visa Brand Mark (excluding ATMs
and Unattended Cardholder-Activated Terminals [UCATs] that accept only PINs for
Cardholder Verification)
● Prompt a Cardholder for a PIN only if required by the Chip, except for ATMs and
offline-only UCATs, and devices deployed in the Europe Region that are always
required to prompt for a PIN
● Support “Plaintext Offline PIN” if it supports “Enciphered Offline PIN”
● If the device supports the Visa Debit/Credit Application Identifier, also include
the Visa Electron Application Identifier (unless the Merchant does not accept Visa
Electron Cards by any method, including Magnetic Stripe)
● In the AP Region (Australia), all of the following:
– Accept both Online and Offline PIN
– For international Transactions support PIN bypass
– Ensure that a Domestic Transaction uses a PIN, except for:
▪ A Transaction initiated with a Card that is not a PIN-Preferring Chip Card
▪ An Unattended Transaction, including an Unattended Transaction that does
not qualify as a Visa Easy Payment Service (VEPS) Transaction
▪ A VEPS Transaction
● In the LAC Region (Brazil), if deployed after 18 November 2013, support Offline PIN
Verification (except UCATs in parking lots/garages and vending machines)

PSR-540 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Acceptance
Visa Core Rules and Visa Product and Service Rules

Acceptance Requirements
Device Type

● In the Canada Region, support both:

– “Plaintext Offline PIN”
– “Enciphered Offline PIN”
● In the CEMEA Region:
– Support both:
▪ For an Offline-Capable Chip-Reading Device, support both "Plaintext Offline
PIN" and "Enciphered Offline PIN"
▪ For an Online-only Chip-Reading Device, support either
▪ "Enciphered Online PIN"
▪ Both "Plaintext Offline PIN" and "Enciphered Offline PIN"
– Chip-Reading Devices may suppress their PIN capability for VEPS Transactions
● Effective for Acceptance Devices deployed in the AP Region (Australia, Malaysia)
after 15 April 2016
Effective 1 January 2018 for all Acceptance Devices in the AP Region (Australia,
Malaysia)
– If the device supports Cardholder application selection, do all of the following:
▪ Display to the Cardholder all mutually supported application names
(application label or application preferred name) on the Card
▪ Display the application names in the order of the application priority set on
the Card and use them to select the corresponding Payment Application
▪ If unable to display the application names in full, display at least the first 4
positions of the application names
– If the device does not support Cardholder application selection, the Merchant
must inform the Cardholder of the selected application before completing the
Transaction 
● In the Europe Region, all of the following:
– For Manual Cash Disbursements, all of the following:
▪ Support “signature” if present in the Cardholder Verification Method list
▪ Not support “No CVM Required” if present in the Cardholder Verification
Method list 
▪ Support either “Enciphered PIN Verified Online,” or both “Plaintext PIN
Verified Offline” and “Enciphered PIN Verified Offline”
▪ Support EMV-Online Card Authentication Cryptogram

14 October 2017 Visa Confidential PSR-541

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Acceptance
Acceptance Devices

Acceptance Requirements
Device Type

– Present options for mutually supported Payment Applications contained in the

Chip to the Cardholder, if the Cardholder has the ability to select the Payment
Application
– Support the terminal action codes and facilitates access to multiple accounts on
a Chip Card
– Support Static Data Authentication and Dynamic Data Authentication (optional
for Online-only devices)
– Either:
▪ For an Online-only device that does not support both “Plaintext Offline PIN"
and "Enciphered Offline PIN,” support “Enciphered PIN Verified Online”
▪ For an Online-capable device, support “Plaintext PIN Verified Offline” and
“Enciphered PIN Verified Offline”
– If deployed after 1 July 2008, accept PINs. This does not apply to the following:
▪ A Merchant assigned MCC 4784 (Tolls and Bridge Fees)
▪ A UCAT installed at a vehicle entrance gate at a ferry Merchant provided
that the UCAT always requests Online Authorization and that PIN verification
of Chip-initiated Transactions may be performed at attended gates at the
same Merchant Outlet
▪ A UCAT that accepts only Contactless Payment Devices
▪ Effective through 13 April 2018
An Unattended Transaction that does not use MCC 4829, 6011, 6012, 6051,
or 7995 and is below the maximum applicable Small Ticket Transaction
amount or, for MCC 4111, 4112, 4131, 4784, or 7523, EUR 100
▪ Effective 14 April 2018
An Unattended Transaction that does not use MCC 4829, 6011, 6012, 6051,
or 7995 and is below the maximum applicable Visa Easy Payment Service
(VEPS) Transaction amount or, for MCC 4111, 4112, 4131, 4784, or 7523, EUR
100

Contactless Chip ● Be approved by EMVCo or Visa

● If deployed after 1 May 2013, not limit the Transaction amount of a Contactless
Transaction in a Face-to-Face Environment
● If deployed on or after 16 October 2015,5 forward to Visa the form factor indicator
field, when provided by a Contactless Payment Device
● In the AP Region (Australia), for International Transactions support PIN bypass

PSR-542 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Acceptance
Visa Core Rules and Visa Product and Service Rules

Acceptance Requirements
Device Type

● In the AP Region, Canada Region, CEMEA Region, and LAC Region, if deployed on or
before 1 January 2012, comply with the Visa Contactless Payment Specification 2.0 or
later1 and be capable of processing a Transaction using the qVSDC transaction path
and transmitting the resulting Chip data to VisaNet
● Effective for Contactless Acceptance Devices deployed in the AP Region and
CEMEA Region after 1 April 2015
Effective 1 January 2018 for all Contactless Acceptance Devices in the AP Region
and CEMEA Region
All of the following:
– Comply with the Visa Contactless Payment Specification 2.1.3 or later4 or the
equivalent EMV contactless kernel 3
– Be capable of processing a Transaction using the qVSDC transaction path and
transmitting the resulting Chip data to VisaNet
– Disable the device's Contactless Transaction limit
– Enable the device's applicable Cardholder Verification Method (CVM) Transaction
limit
– Enable the device's applicable Contactless Chip Floor Limit
Support the application program ID (APID)
– Include the form factor indicator in the Authorization Request and Clearing
Record when provided by the Contactless Payment Device5
– Not support the MSD transaction path
● In the Canada Region and LAC Region, if deployed after 1 April 2014, comply with
the Visa Contactless Payment Specification 2.1.1 or later, or the equivalent EMV
contactless kernel 3, and be capable of processing a Transaction using the qVSDC
transaction path and transmitting the resulting Chip data to VisaNet
● Effective 19 October 2019 for all Contactless Acceptance Devices in the Canada
Region
Not support the MSD transaction path
● In the Europe Region, all of the following:
– Comply with the Visa Europe Contactless Terminal Requirements and
Implementation Guide Version 1.3
– If not Contactless-only, be able to process other Chip-initiated Transactions
– If not Contactless-only, support Online Authorization
– Process a Transaction using the qVSDC path
– Allow the Acquirer to update the following data fields:
▪ “Reader Contactless Floor Limit”
▪ “Reader Contactless Transaction Limit”

14 October 2017 Visa Confidential PSR-543

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Acceptance
Acceptance Devices

Acceptance Requirements
Device Type

▪ “Reader CVM Required Limit”

– Comply with either:
▪ The Visa Contactless Payment Specification Version 2.1.1
▪ The EMV Contactless Specification for Payment Systems Book C-3
– If compliant with the Visa Contactless Payment Specification Version 2.1 or later
or the EMV Contactless Specification for Payment Systems Book C-3, do all of the
following:
▪ Set the “Reader CVM Required Limit” to the applicable Cardholder
Verification Limit
▪ Set the “Reader Contactless Floor Limit” to the applicable Proximity Payment
Floor Limit
▪ Not configure the “Reader Contactless Transaction Limit”
– Process Transactions above the Cardholder Verification Limit only if Cardholder
Verification was successful
– Include the form factor indicator in the Authorization Request and Clearing
Record when provided by the Contactless Payment Device
– Be capable of processing a Transaction for an amount above the Cardholder
Verification Limit 
– If an ATM, support only Online Authorization
– If not Contactless-only, support Online Authorization
– Be approved by Visa to process Contactless Transactions
– Comply with the Visa Europe Contactless Terminal Requirements and
Implementation Guide Version 1.3
– Effective through 11 October 2018
Not process a Transaction using the MSD transaction path
– Effective 12 October 2018
Not accept a Transaction using the MSD transaction path
– Effective through 30 December 2019
Comply with VCPS 2.1.1 or later, if deployed at a new Merchant or as an upgrade
for an existing Merchant7
– Effective 1 January 2018 in the Europe Region (Czech Republic, Hungary,
Poland, Slovakia)
Effective 31 December 2019 for all other Europe Region countries
Comply with VCPS 2.1.1 or later 
● For all Contactless Acceptance Devices in the US Region, both:
– Comply with the Visa Contactless Payment Specification 2.1.1 or later

PSR-544 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Acceptance
Visa Core Rules and Visa Product and Service Rules

Acceptance Requirements
Device Type

– Effective through 12 April 2019

Actively enable the qVSDC transaction path, if the Merchant Outlet has enabled
the processing of EMV-Compliant contact Chip Transactions
– Effective 13 April 2019
Actively enable the qVSDC transaction path

Contactless-Only Comply with Section 5.7.2.3, “Deployment of Contactless-Only Acceptance Devices”

Magnetic Stripe ● Transmit the entire unaltered contents of all data encoded on track 1 or track 2 of
the Magnetic Stripe
● Not erase or alter any Magnetic-Stripe encoding on a Card
● For devices that can accept Cards with more than one Magnetic Stripe, be capable of
processing and transmitting the payment data from the Visa Magnetic Stripe
● In the AP Region (Australia, New Zealand), allow PIN bypass for Domestic
Transactions
● In the Europe Region (United Kingdom), retain the Card on receipt of a Pickup
Response for a Magnetic Stripe-only Acceptance Device

Mobile Payment In the Europe Region, all of the following:

Acceptance
● Include a hardware accessory that must comply with all of the following:
Solution
– Be able to capture Cardholder and Card data
– Have an integrated Chip reader that is EMV-Compliant
– Have an integrated Magnetic Stripe-reader
– Support secure PIN entry
– Include "signature" in the Cardholder Verification Method
– Comply with the Payment Card Industry (PCI) POS PIN Entry Device Security
Requirements Version 2.0 or later, including the additional Secure Read and
Exchange of Data (SRED) module requirements
– Ensure the SRED module is enabled for point-to-point Cardholder data
encryption
● Not read or capture account data except via the hardware accessory
● Identify the Transaction in the Authorization Request and Clearing Record

QR Code ● Be deployed only in the US Region

● Comply with the Visa QR Code Payment Specification (VQRPS)
● Use POS Entry Mode code 03
● Transmit Full-Chip Data to VisaNet

14 October 2017 Visa Confidential PSR-545

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Acceptance
Acceptance Devices

Acceptance Requirements
Device Type

Unattended ● Identify each Transaction as initiated by a UCAT

Cardholder-
● Display the Merchant name and customer service telephone number
Activated
Terminal (UCAT) ● If PIN-accepting, be capable of conveying an “invalid PIN – re-enter” message to the
Cardholder
● Effective 15 October 2022
In the Canada Region, all of the following:
– If capable of accepting PINs, both:
▪ Accept PINs
▪ Be capable of conveying all of the following messages to the Cardholder:
▪ Card invalid for this service
▪ Service unavailable now
▪ Invalid PIN – re-enter
– If the UCAT does not accept PINs, support "No CVM (Cardholder Verification
Method) required"
– For a Chip-reading-only UCAT, all of the following:
▪ Be EMV-Compliant
▪ Ensure that Magnetic Stripe-only Cardholders are able to conduct
Transactions at the same location
▪ If a Card cannot be read and the UCAT is Offline-only, must not complete
the Transaction using the Magnetic Stripe Data. If the UCAT is Online-only,
may be capable of completing the Transaction using the Magnetic Stripe
Data
● In the Europe Region, all of the following:
– Support Fallback Transactions only if the UCAT has an integrated Chip and
Magnetic Stripe-reader and Card capture capability, except in the United
Kingdom where Fallback Transactions must not be processed
– If capable of accepting PINs, both:
▪ Accept PINs
▪ Be capable of conveying all of the following messages to the Cardholder:
▪ Card invalid for this service
▪ Service unavailable now
▪ Invalid PIN – re-enter
– If the UCAT does not accept PINs, support “No CVM (Cardholder Verification
Method) required”

PSR-546 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Acceptance
Visa Core Rules and Visa Product and Service Rules

Acceptance Requirements
Device Type

– For a Chip-reading-only UCAT, all of the following:

▪ Be EMV-Compliant
▪ Ensure that Magnetic Stripe-only Cardholders are able to conduct
Transactions at the same location
▪ If a Card cannot be read and the UCAT is Offline-only, must not complete
the Transaction using the Magnetic Stripe data (if the UCAT is Online-only,
may be capable of completing the Transaction using the Magnetic Stripe
data)
– In the Europe Region (United Kingdom), all of the following:
▪ For an Automated Fuel Dispenser (AFD), not accept Visa Electron Cards
▪ Effective through 13 April 2018
If deployed without a PIN pad, not allow a Transaction amount above the
country-level limit, as specified in Section 5.9.10.2, “Visa Easy Payment
Service (VEPS) Maximum Transaction Amounts”
▪ For a Magnetic Stripe-read Transaction, not support online PIN Verification
● If Online-capable, for Chip-initiated and Contactless Transactions, support "No CVM
required"
● Require PIN or Consumer Device Cardholder Verification Method for Quasi-Cash
Transactions
● If used for the purchase of gambling services, all of the following:
– Display the Merchant location
– Display the terms and conditions (including rules of play, odds of winning, and
pay-out ratios)
– Before initiating the Transaction, allow the Cardholder to cancel the Transaction
● Follow all applicable Point-of-Transaction Card acceptance requirements when
accepting payment for goods or services, and follow ATM requirements when
dispensing cash

1
This does not apply to ATMs in the AP Region (Japan).
2
This does not apply to Account Number Verification Transactions processed as Magnetic-Stripe Transactions in the AP
Region (Japan).
3
This requirement does not apply if compliance is inherently impractical (for example: at road tolls, for transit
applications) or in situations where a Cardholder would not expect interaction with a Chip-Reading device.
4
This requirement does not apply to Visa Touch readers deployed in the AP Region (Japan).
5
In the AP Region (Japan), 1 October 2018
6
If neither the Chip nor Magnetic Stripe of a Card can be read by a Chip-enabled device, a Merchant is not required to
key enter a Transaction.
7
This does not apply in the Europe Region to Mobile Acceptance Terminals used by a Merchant that does not trade in a
fixed location, Point-of-Transaction Terminals installed at a Branch, Automated Fuel Dispensers, or ATMs.

14 October 2017 Visa Confidential PSR-547

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Acceptance
Acceptance Devices

Acceptance Requirements
Device Type
8
Effective through 31 December 2017
This does not apply in the Europe Region to the incidental like-for-like replacement of devices compliant with Payment
Card Industry (PCI) POS PIN Entry Device Security Requirements 1.0
9
This does not apply to Merchants in the LAC Region (Brazil).

ID# 0028045 Edition: Oct 2017 | Last Updated: Oct 2017

5.7.1.2 Visa Electron Card Acceptance Requirements

A Visa Electron Merchant must process Transactions using:

● An Acceptance Device with Electronic Capability

● In South Africa, a PIN-enabled Acceptance Device

ID# 0003658 Edition: Oct 2017 | Last Updated: Oct 2014

5.7.2 Chip Acceptance Device Requirements

5.7.2.1 Chip Acceptance Device Testing Requirements

An Acquirer must successfully complete testing of a Chip Acceptance Device, as follows:

Table 5-10: Chip Acceptance Device Testing Requirements

Acceptance Device Type Testing Tool When Required Submission
Requirements

Chip-Reading Device Acquirer Device ● Before deploying or ● Submit test results

Validation Toolkit (ADVT) upgrading a Chip- using the Chip
Reading Device Compliance
Reporting Tool
● After any changes
to the Merchant’s or (CCRT)1
Acquirer’s network ● Not submit ADVT
architecture test results for a
● Before device device containing a
hardware upgrades kernel or interface
module (IFM) that
has expired

PSR-548 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Acceptance
Visa Core Rules and Visa Product and Service Rules

Acceptance Device Type Testing Tool When Required Submission

Requirements

● To fix an acceptance
or interoperability
issue affecting
the device or
connectivity to
VisaNet

Contactless Chip- Either: Before deploying either Submit test results using
Reading Device a: either:
● Contactless Device
Evaluation Toolkit ● New Contactless ● CCRT1
(CDET) Chip-Reading Device
● In the Europe
● In the Europe ● Existing Contactless Region, VpTT
Region, Visa Chip-Reading
payWave Test Tool Device that has
(VpTT) undergone a
significant hardware
or software upgrade

Mobile Payment ● Acquirer Device Before deploying a ● Submit test results

Acceptance Solution in Validation Toolkit new Mobile Payment with the word
the Europe Region (ADVT) Acceptance Solution "Mobile" in the test
that has not previously result description
● Visa payWave Test
been validated by Visa
Tool (VpTT) ● Submit PCI Secure
and tested for the same
Read and Exchange
implementation by a
of Data (SRED)
different Acquirer
certification details
● For devices with a
Contactless reader,
submit the VpTT
results
● Provide device to
Visa for testing
1
A centralized, server-based, online solution for the systematic reporting of ADVT and CDET test results. Not required in
the US Region for Acquirers participating in the Chip Acquirer Self Accreditation program.

ID# 0028046 Edition: Oct 2017 | Last Updated: Apr 2017

5.7.2.2 Acquirer Responsibility for Chip-Reading Devices

An Acquirer is responsible for the actions of a Chip-Reading Device that provides improper
information and processing decisions to the Chip.

ID# 0006018 Edition: Oct 2017 | Last Updated: Oct 2014

14 October 2017 Visa Confidential PSR-549

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Acceptance
Acceptance Devices

5.7.2.3 Deployment of Contactless-Only Acceptance Devices

A Merchant that deploys a Contactless-only Acceptance Device must comply with all of the following,
as applicable:

Table 5-11: Requirements for Deployment of Contactless-Only Acceptance Devices

Region/ Use General Requirements MCC Requirements
Country

Global General ● Ensure that the Acceptance N/A

Device has only a Contactless
Chip reader. A Contactless-only
Acceptance Device must not have:
– A disabled contact Chip
reader or Magnetic Stripe
reader
– An empty slot for a contact
Chip reader or Magnetic
Stripe reader
● Ensure that all Cards are accepted
at the Merchant Outlet. This
requirement does not apply to:
– Merchant Outlets that are
transit passenger vehicles (for
example: buses, ferries, trains).
– In the AP Region (Japan1)
and in the Europe Region,
Unattended Cardholder-
Activated Terminals (UCAT)
used for vending services
– Effective 22 July 2017
In the AP Region (Japan),
MCC 4784, 7523 (for Parking
Meters only), 7542, and 7841.
● Obtain Authorization for the
full Transaction amount before
Clearing for a Transaction at the
device2
● Include the following values in
the Authorization Request and
Clearing Record:
– POS Entry Mode code 07

PSR-550 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Acceptance
Visa Core Rules and Visa Product and Service Rules

Region/ Use General Requirements MCC Requirements

Country

– Terminal type 3/UCAT

indicator 1 or 3
– POS terminal entry capability
8

Global Transit If configured to always perform offline Be assigned one of the following:
(deployed only data authentication before allowing
● 4111 (Local and Suburban
at a turnstile, a Cardholder to access the transit
Commuter Passenger
fare gate, services, do all of the following:
Transportation, Including Ferries)
or point of
● Configure the devices in
boarding) ● 4112 (Passenger Railways)
the same transit mode or
network to perform offline data ● 4131 (Bus Lines)
authentication
● Support either real-time or
deferred Online Authorization at
all turnstiles, fare gates, or points
of boarding
● Support Visa contactless static
data authentication and Dynamic
Data Authentication

Europe UCAT used Ensure the Transaction amount is no Not be assigned any of the following:
for vending more than EUR 20 (or local currency
● 4784 (Toll Bridges and Fees)
services equivalent)
● 5542 (Automated Fuel Dispensers)
● 4829 (Wire Transfer – Money
Orders)
● 6011 (Financial Institutions –
Automated Cash Disbursements)
● 6012 (Financial Institutions –
Merchandise, Services, and Debt
Repayment)
● 6051 (Non-Financial Institutions –
Foreign Currency, Money Orders
[Not Wire Transfer], Stored Value
Card/Load, Travelers Cheques, and
Debt Repayment)
● 7523 (Parking Lots, Parking
Meters and Garages)

14 October 2017 Visa Confidential PSR-551

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Acceptance
Acceptance Devices

Region/ Use General Requirements MCC Requirements

Country

● 7995 (Betting, including Lottery

Tickets, Casino Gaming Chips, Off-
Track Betting, and Wagers at Race
Tracks)

Effective General Register and receive approval from Be assigned one of the following:
22 July (except UCAT Visa prior to launch
● 4784 (Tolls and Bridge Fees)
2017 used for
Japan  vending) ● 7523 (Parking Lots, Parking
Meters and Garages)
● 7542 (Car Washes)
● 7841 (DVD/Video Tape Rental
Stores)

UCAT used Register and receive approval from Not be assigned any of the following:
for vending Visa prior to launch
● 4829 (Wire Transfer – Money
services
Orders)
● 6011 (Financial Institutions –
Automated Cash Disbursements)
● 6012 (Financial Institutions –
Merchandise, Services, and Debt
Repayment)
● 6051 (Non-Financial Institutions –
Foreign Currency, Money Orders
[Not Wire Transfer], Stored Value
Card/Load, Travelers Cheques, and
Debt Repayment)
● 7995 (Betting, including Lottery
Tickets, Casino Gaming Chips, Off-
Track Betting, and Wagers at Race
Tracks)
1
Effective 22 July 2017
2
This does not apply in the Europe Region

ID# 0026670 Edition: Oct 2017 | Last Updated: Oct 2017

PSR-552 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Acceptance
Visa Core Rules and Visa Product and Service Rules

5.7.2.4 PIN-Entry Bypass Prohibition – Canada Region

In the Canada Region, an Acquirer must ensure that PIN entry on a Compliant Chip-Reading Device
with a PIN Entry Device cannot be bypassed by the Acquirer, the Merchant, or an agent of the Acquirer
or Merchant.

ID# 0004863 Edition: Oct 2017 | Last Updated: Oct 2014

5.7.3 Unattended Cardholder-Activated Terminals – Transaction Cancellation

5.7.3.1 Acquirer Cancellation of Transactions at Unattended Cardholder-Activated

Terminals

If an Unattended Cardholder-Activated Terminal allows an Acquirer to cancel a Transaction, the

Acquirer may use this function without Issuer permission only after one of the following:

● 4 consecutive invalid PIN entries by the Cardholder

● 4 consecutive invalid Transaction attempts by the Cardholder
● 4 consecutive Decline Responses from the V.I.P. System

ID# 0025727 Edition: Oct 2017 | Last Updated: Oct 2014

5.8 Merchant Authorization Requirements

5.8.1 Transactions Requiring Authorization

5.8.1.1 Requirement to Authorize Transactions

A Merchant or an Acquirer must request Authorization1 regardless of the Transaction amount if any of
the following:

● The Cardholder presents an Expired Card.

● The Card signature panel is blank.
● The Merchant is suspicious of a proposed Transaction.
● The Card is unembossed and an Electronic Imprint is not obtained.
● The Transaction amount exceeds the applicable Floor Limit.2,3,5
● The Transaction occurs at a Contactless-only Acceptance Device, as specified in Section 5.7.2.3,
“Deployment of Contactless-Only Acceptance Devices.”

14 October 2017 Visa Confidential PSR-553

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Acceptance
Merchant Authorization Requirements

● The Transaction is any of the following:

– A Cash-Back Transaction
– Effective 14 April 2018
A debt repayment Transaction4
– A Fallback Transaction4
– An In-Transit Transaction
– A Mail/Phone Order Transaction
– A No-Show Transaction
– Effective through 13 October 2017
A Recurring Transaction
– Effective 14 October 2017
A Transaction that uses a Stored Credential and that is initiated by the Merchant
– A V PAY Transaction4
– A Visa Electron Card Transaction4
– An Aggregated Transaction
– An Automated Fuel Dispenser Transaction4
– An Electronic Commerce Transaction4
– Initiated using a Mobile Payment Acceptance Solution4
– Initiated using a cloud-based payments Visa Mobile Payment Application4
– The purchase of a Visa Prepaid Card at an Unattended Cardholder-Activated Terminal
– Effective 14 April 2018
A Credit Transaction
– In Australia and New Zealand, a domestic PIN-bypass Magnetic-Stripe Transaction4
– In the Europe Region, an Unattended Transaction, except:
▪ Effective through 13 October 2017
A Contactless Transaction of EUR 20 or less (or local currency equivalent)
▪ Effective 14 October 2017
A Contactless Transaction of EUR 20 or less (or local currency equivalent), unless a Zero
Floor Limit applies as specified in Section 5.8.2.1, “Default and Country Specific Floor
Limits”
▪ A Chip-initiated Transaction of EUR 20 or less (or local currency equivalent)6 assigned one
of the following MCCs:
▪ MCC 4111 (Local and Suburban Commuter Passenger Transportation, Including Ferries)

PSR-554 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Acceptance
Visa Core Rules and Visa Product and Service Rules

▪ MCC 4112 (Passenger Railways) 

▪ MCC 4131 (Bus Lines)
▪ MCC 4784 (Tolls and Bridge Fees)
▪ MCC 7523 (Parking Lots, Parking Meters and Garages)
▪ Effective 14 October 2017
MCC 8398 (Charitable and Social Service Organizations)
▪ A Contactless Transaction at a Merchant assigned one of the following MCCs:
▪ MCC 5921 (Package Stores – Beer, Wine, and Liquor)
▪ MCC 5994 (News Dealers and Newsstands)
▪ MCC 7297 (Massage Parlours)
▪ MCC 7995 (Betting, including Lottery Tickets, Casino Gaming Chips, Off-Track Betting,
and Wagers at Race Tracks)
▪ Effective 14 October 2017
MCC 5451 (Dairy Products Stores)
1
Offline Authorization is allowed for Chip-initiated Transactions only if the Transaction amount does not exceed the
Merchant's Floor Limit.
2
This does not apply to a domestic Contactless Transaction in the AP Region (except Japan) if the Transaction amount is less
than or equal to the domestic Contactless Transaction limit.
3
For a domestic Contactless Transaction in Japan, for amounts above the domestic Floor Limit, Authorization must be Online.
4
Authorization must be Online.
5
In the Europe Region, Authorization must be Online.
6
Except in the Netherlands and Spain, where a Zero Floor Limit applies for all MCCs.

ID# 0008901 Edition: Oct 2017 | Last Updated: Oct 2017

5.8.1.2 Zero Floor Limit Transactions

The Floor Limit is zero for all of the following:

● A Cash Disbursement Transaction1
● A Fallback Transaction2
● An Unattended Transaction,3 except in the Europe Region where that Unattended Transaction is:
– Effective through 13 October 2017
A Contactless Transaction of EUR 20 or less (or local currency equivalent)
– Effective 14 October 2017
A Contactless Transaction of EUR 20 or less (or local currency equivalent), unless a Zero Floor
Limit applies as specified in Section 5.8.2.1, “Default and Country Specific Floor Limits”

14 October 2017 Visa Confidential PSR-555

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Acceptance
Merchant Authorization Requirements

– A Chip-initiated Transaction of EUR 20 or less (or local currency equivalent)4 assigned one of
the following MCCs:
▪ MCC 4111 (Local and Suburban Commuter Passenger Transportation, including Ferries)
▪ MCC 4112 (Passenger Railways)
▪ MCC 4131 (Bus Lines)
▪ MCC 4784 (Tolls and Bridge Fees)
▪ MCC 7523 (Parking Lots, Parking Meters and Garages)
▪ Effective 14 October 2017
MCC 8398 (Charitable and Social Service Organizations)
● A Magnetic-Stripe Transaction, if the Service Code either:
– Indicates that Online Authorization is required2
– Is unrecognized (and the Acceptance Device has Online capability)2
● A Mail/Phone Order Transaction
● A Transaction conducted with an unembossed Card in a Face-to-Face Environment and the
Account Number is key-entered into a Point-of-Transaction Acceptance Device
● A Visa Electron Card Transaction2
● An ATM Cash Disbursement Transaction2
● An Electronic Commerce Transaction
● An In-Transit Transaction
● Effective through 13 October 2017
An Installment Transaction
● An Online Financial Transaction
● A Quasi-Cash Transaction
● Effective through 13 October 2017
A Recurring Transaction
● A prepayment
● Effective 14 October 2017
A Transaction that uses a Stored Credential and that is initiated by the Merchant
● In the Europe Region, a Contactless Transaction at a Merchant assigned one of the following MCCs:
– Effective 14 October 2017
MCC 5451 (Dairy Products Stores)
– MCC 5921 (Package Stores – Beer, Wine, and Liquor)
– MCC 5994 (News Dealers and News Stands)

PSR-556 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Acceptance
Visa Core Rules and Visa Product and Service Rules

– MCC 7297 (Massage Parlours)

– MCC 7995 (Betting, including Lottery Tickets, Casino Gaming Chips, Off-Track Betting, and
Wagers at Race Tracks)
● Effective 14 April 2018
A Credit Transaction
1
In the Europe Region, for a Contactless Transaction, Authorization must be Online.
2
Authorization must be Online.
3
Except for a domestic Unattended Transaction in Hong Kong with MCC 7523.
4
Except in the Netherlands and Spain where a Zero Floor Limit applies for all MCCs.

ID# 0026829 Edition: Oct 2017 | Last Updated: Oct 2017

5.8.2 Transaction Amount-Related Authorization Requirements

5.8.2.1 Default and Country Specific Floor Limits

Unless otherwise specified in Table 5-13, “Country-Specific Floor Limits,” and Table 5-14, “Country-
Specific Floor Limits for Hong Kong, Indonesia, Japan, Malaysia, Nigeria, Philippines, South Africa,
Sweden, Taiwan and Thailand,” the following Floor Limits apply:

Table 5-12: Default Floor Limits (USD)

Merchant Type MCC Non-Chip Chip Contactless Chip

Unattended Transactions All 0 0 0

All Other Merchants All 0 0 0

Unless otherwise specified in Table 5-14, “Country-Specific Floor Limits for Hong Kong, Indonesia,
Japan, Malaysia, Nigeria, Philippines, South Africa, Sweden, Taiwan and Thailand,” the following Floor
Limits apply:

Table 5-13: Country-Specific Floor Limits

Country (Currency) Non-Chip Chip Contactless Chip

Andorra (EUR) 0 0 20

Antigua (USD) 0 0 0

Argentina (USD) 0 0  0

Australia (AUD) 0 0 0

Austria (EUR) 0 0 20

Bahrain (BHD) 0 0 10

14 October 2017 Visa Confidential PSR-557

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Acceptance
Merchant Authorization Requirements

Country (Currency) Non-Chip Chip Contactless Chip

Bangladesh (BDT) 0 0 0

Belgium (EUR) 0 0 20

Benin (XOF) 0 0 0

Brazil (BRL) 0 0 50

Brunei (BND) 0 0 0 

Bulgaria (BGN) 0 0 Effective through

13 October 2017
25
Effective
14 October 2017
0

Burkina Faso (XOF) 0 0 0

Cambodia (USD) 0 0 0

Cameroon (XAF) 0 0 0

Canada (CAD) 0 0 0

Central African Republic (XAF) 0 0 0

Chad (XAF) 0 0 0

Chile (USD) 0 0 0

China (CNY) 0 0 0

Colombia (USD) 0 0 0

Congo (XAF) 0 0 0

Costa Rica (CRC) 0 0 0

Croatia (HRK) 0 0 Effective through

13 October 2017
150
Effective
14 October 2017
0

Cyprus (EUR) 0 0 20

Czech Republic (CZK) 0 0 500

Denmark (DKK) 0 0 140

Dominican Republic (DOP) 0 0 0

PSR-558 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Acceptance
Visa Core Rules and Visa Product and Service Rules

Country (Currency) Non-Chip Chip Contactless Chip

Ecuador (USD) 0 0 0

Egypt (USD) 0 0 25

El Salvador (USD) 0 0 0

Estonia (EUR) 0 0 20

Fiji (FJD) 0 0 0

Finland (EUR) 0 0 20

Effective through 30 September 2017

For Finland Domestic Transactions, see Table 5-12

France (EUR) 0 0 20

French Polynesia (XPF) 0 0 0

Gabon (XAF) 0 0 0

Germany (EUR) 0 0 Effective through

13 October 2017
20
Effective
14 October 2017
0

Gibraltar (GBP) 0 0 15

Greece (EUR) 0 0 Effective through

13 April 2018
20
Effective
14 April 2018
0

Greenland (DKK) 0 0 140

Guatemala (GTQ) 0 0 0

Honduras (HNL) 0 0 0

Hong Kong (HKD) See Table 5-12

Hungary (HUF) 0 0 6,000

Iceland (ISK) 0 0 3,000

India (INR) 0 0 0

Effective through 13 October 2017 See Table 5-12

Indonesia (IDR)

14 October 2017 Visa Confidential PSR-559

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Acceptance
Merchant Authorization Requirements

Country (Currency) Non-Chip Chip Contactless Chip

Effective 14 October 2017 0 0 0

Indonesia (IDR)

Israel (ILS) 0 0 90

Italy (EUR) 0 0 20

Ivory Coast (XOF) 0 0 0

Japan (JPY) See Table 5-12

Jordan (USD) 0 0 25

Kenya (USD) 0 0 0

Kuwait (KWD) 0 0 8

Laos (USD) 0 0 0

Latvia (EUR) 0 0 20

Lebanon (LBP) 0 0 37,500

Liechtenstein (EUR) 0 0 20

Lithuania (EUR) 0 0 20

Luxembourg (EUR) 0 0 20

Macau (MOP) 0 0 0

Malaysia (MYR) See Table 5-12

Mali (XOF) 0 0 0

Malta (EUR) 0 0 Effective through

13 October 2017
20
Effective
14 October 2017
0

Mauritius (MUR) 0 0 0

Mexico (USD) 0 0 0

Monaco (EUR) 0 0 20

Montenegro (EUR) 0 0 0

Morocco (MAD) 0 0 240

Nepal (NPR) 0 0 0

PSR-560 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Acceptance
Visa Core Rules and Visa Product and Service Rules

Country (Currency) Non-Chip Chip Contactless Chip

Netherlands (EUR) 0 0 0

New Zealand (NZD) 0 0 0

Nigeria (NGN) See Table 5-12

Norway (NOK) 0 0 160

Pakistan (PKR) 0 0 0

Panama (USD) 0 0 0

Philippines (PHP) See Table 5-12

Poland (PLN) 0 0 80

Portugal (EUR) 0 0 Effective through

13 October 2017
20
Effective
14 October 2017
0

Puerto Rico (USD) 0 0 0

Oman (USD) 0 0 25

Qatar (QAR) 0 0 100

Republic of Ireland (EUR) 0 0 Effective through

13 October 2017
20
Effective
14 October 2017
0

Romania (RON) 0 0 Effective through

13 October 2017
85
Effective
14 October 2017
0

Russian Federation (USD) 0 0 0

San Marino (EUR) 0 0 20

Saudi Arabia (SAR) 0 0 100

Senegal (XOF) 0 0 0

Seychelles (SCR) 0 0 0

14 October 2017 Visa Confidential PSR-561

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Acceptance
Merchant Authorization Requirements

Country (Currency) Non-Chip Chip Contactless Chip

Singapore (SGD) 0 0 0

Slovakia (EUR) 0 0 20

Slovenia (EUR) 0 0 Effective through

13 October 2017
20
Effective 14
October 2017
0

South Africa (ZAR) See Table 5-12

South Korea (KRW) 0 0 0

Spain (EUR) 0 0 0

Sri Lanka (LKR) 0 0 0

St. Kitts & Nevis (XCD) 0 0 0

Sweden (SEK) See Table 5-12

Switzerland (CHF) 0 0 20

Taiwan (TWD) See Table 5-12

Thailand (THB) See Table 5-12

Togo (XOF) 0 0 0

Tunisia (TND) 0 0 0

Turkey (TRY) 0 0 50

Ukraine (UAH) 0 0 0

United Arab Emirates (AED) 0 0 100

United Kingdom (GBP) 0 0 Effective through

13 October 2017
15
Effective
14 October 2017
0

United States (USD) 0 0 0

Uruguay (USD) 0 0 0

Vatican City (EUR) 0 0 20

Venezuela (USD) 0 0 0

PSR-562 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Acceptance
Visa Core Rules and Visa Product and Service Rules

Country (Currency) Non-Chip Chip Contactless Chip

Vietnam (USD) 0 0 0

Table 5-14: Country-Specific Floor Limits for Hong Kong, Indonesia, Japan, Malaysia, Nigeria, Philippines,
South Africa, Sweden, Taiwan and Thailand
Country Merchant Type MCC Non-Chip Chip Contactless
(Currency) Chip

Effective Airlines All 505 505 25

through 30
September Railroads All 100 100 25
2017 Car Rental All 170 170 25
Finland (EUR) Merchants
(Domestic
Transactions Hospitals All 335 335 25
only)
Hotels All 335 335 25

Telecommunica- 4812 0 135 25

tions
Equipment

Travel Agencies All 505 505 25

All Other All 135 135 25

Merchants

Hong Kong  Unattended 7523 0 (International 0 (International 0 (International

(HKD) Transactions Transactions) Transactions) Transactions)
500 (Domestic 500 (Domestic 500 (Domestic
Transactions) Transactions)  Transactions) 

Effective 14 4784 0 (International 0 (International 0 (International

October 2017 Transactions) Transactions) Transactions)
Toll and 300 (Domestic 300 (Domestic 300 (Domestic
Bridge Fees Transactions)  Transactions)  Transactions) 

Effective 14 4131 0 (International 0 (International 0 (International

October 2017 4111 Transactions) Transactions) Transactions)
Bus Lines, 4112 150 (Domestic 150 (Domestic 150 (Domestic
Passenger Transactions)  Transactions) Transactions)
Transportation,
Passenger
Railways 

All Other All 0 0 0 (International

Merchants Transactions)

14 October 2017 Visa Confidential PSR-563

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Acceptance
Merchant Authorization Requirements

Country Merchant Type MCC Non-Chip Chip Contactless

(Currency) Chip

Effective
through
13 October
2017
500 (Domestic
Transactions)
Effective
14 October
2017
0 (Domestic
Transactions)

Effective All Merchants All 0 0 0 (International

through 13 Transactions)
October 2017 200,000
Indonesia (IDR) (Domestic
Transactions)

Japan (JPY) Airlines All 180,000 180,000 0 (International

Transactions)
10,000
(Domestic
Transactions)

Railroads 4011 0 0 0 (International

Transactions)
10,000
(Domestic
Transactions)

Passenger 4112 0 0 0 (International

Railways Transactions)
10,000
(Domestic
Transactions)

PSR-564 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Acceptance
Visa Core Rules and Visa Product and Service Rules

Country Merchant Type MCC Non-Chip Chip Contactless

(Currency) Chip

Effective Effective 0 100,000 0 (International

through 13 through 13 Transactions)
October 2017 October 2017 10,000
Car Rental All (Domestic
Merchants Effective 14 Transactions)
Effective 14 October 2017
October 2017 3351-3500,
Vehicle Rental 7512
Merchants

Hotels All 300,000 300,000 0 (International

Transactions)
10,000
(Domestic
Transactions)

Restaurants All 0 100,000 0 (International

Transactions)
10,000
(Domestic
Transactions)

Travel Agencies All 0 180,000 0 (International

Transactions)
10,000
(Domestic
Transactions)

Hospitals All 0 300,000 0 (International

Transactions)
10,000
(Domestic
Transactions)

Toll and 4784 0 (International 0 (International 0 (International

Bridge Fees Transactions) Transactions) Transactions)
50,000 50,000 10,000
(Domestic (Domestic (Domestic
Transactions) Transactions) Transactions)

Parking Lots, 7523 0 (International 10,000 0 (International

Parking Meters, Transactions) Transactions)
and Garages 10,000 10,000
(Domestic (Domestic
Transactions)  Transactions)

All Other All 0 30,000 0 (International

Merchants Transactions)

14 October 2017 Visa Confidential PSR-565

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Acceptance
Merchant Authorization Requirements

Country Merchant Type MCC Non-Chip Chip Contactless

(Currency) Chip

10,000
(Domestic
Transactions)

Unattended 4784 Default Default 0 (International

Transactions (International (International Transactions)
Transactions) Transactions) 10,000
50,000 50,000 (Domestic
(Domestic (Domestic Transactions)
Transactions) Transactions)

Unattended 7523 Default 10,000 0 (International

Transactions (International Transactions)
Transactions) 10,000
10,000 (Domestic
(Domestic Transactions)
Transactions)

Unattended All, excluding 0 0 0 (International

Transactions 4111, Transactions)
4112, 4131, 10,000
4784, 7523 (Domestic
Transactions)

Malaysia (MYR) All Merchants All 0 0 0 (International

Transactions)
150 (Domestic
Transactions)

Nigeria (NGN) All Merchants All 0 0 (International 0 (International

Transactions) Transactions)
1,600 1,600
(Domestic (Domestic
Transactions) Transactions)

Philippines All Merchants All 0 0 0 (International

(PHP) Transactions)
2,000
(Domestic
Transactions)

South Africa All Merchants All 0 0 (International 0 (International

(ZAR) Transactions) Transactions)
200 (Domestic 200 (Domestic
Transactions) Transactions)

Sweden (SEK) Taxis 4121 0 (International 0 (International EUR 20

Transactions)300 Transactions)1,200

PSR-566 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Acceptance
Visa Core Rules and Visa Product and Service Rules

Country Merchant Type MCC Non-Chip Chip Contactless

(Currency) Chip

(Domestic (Domestic
Transactions) Transactions)

All Other All 0 (International 0 (International EUR 20

Merchants Transactions)600 Transactions)1,200
(Domestic (Domestic
Transactions) Transactions)

Taiwan (TWD) Airlines All 8,000 8,000 0 (International

Transactions)
8,000
(Domestic
Transactions)

All Other All 0 0 0 (International

Merchants Transactions)
3,000
(Domestic
Transactions)

Thailand (THB) Rail, Train 4011 0 0 Effective

Transportation 4111 through 13
Passenger 4112 October 2017
Transportation 4121 1,500
4131 (Domestic
Passenger 4789 Transactions)
Railways 4784 Effective 14
Taxicabs, 7523 October 2017
Limousines through 12
Bus Lines October 2018
Transportation 300 (Domestic
Services – Not Transactions)
Elsewhere Effective 13
Classified October 2018
Bridge and 0
Tolls Fee
Automobile
Parking Lots

All Merchants All 0 0 0 (International

Transactions)

14 October 2017 Visa Confidential PSR-567

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Acceptance
Merchant Authorization Requirements

Country Merchant Type MCC Non-Chip Chip Contactless

(Currency) Chip

Effective
through 13
October 2017
1,500
(Domestic
Transactions)
Effective 14
October 2017
0 (Domestic
Transactions)

Table 5-15: Specific Floor Limits for Unattended Cardholder-Activated Terminals in the Europe Region
MCC Non-Chip Chip Contactless Chip

4111 0 EUR 201 EUR 201

4112
4131
4784
7523
Effective 14
October 2017
8398

7995 0 0 0
Effective 14
October 2017
5451
5921
5994
7297

All other MCCs 0 0 Effective through

13 October 2017
EUR 20
Effective
14 October 2017
See Table 5-11
1
Except in the Netherlands and Spain where a Zero Floor Limit applies for all MCCs.

ID# 0026832 Edition: Oct 2017 | Last Updated: Oct 2017

PSR-568 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Acceptance
Visa Core Rules and Visa Product and Service Rules

5.8.2.2 Merchant Requirement to Check the Card Recovery Bulletin (CRB)

A Merchant must check the appropriate Card Recovery Bulletin (CRB) if the Transaction amount is
below the Floor Limit.

The Merchant is not required to check the CRB if any of the following apply:

● The Merchant is in the US Region.

● The Transaction is completed at a Contactless-only Acceptance Device.
● Transaction occurs at a Chip-Reading Device and qualifies for the EMV liability shift.

In the Europe Region, an Acquirer must do all of the following:

● Instruct Merchants on the correct use of a Card Recovery Bulletin

● Handle Merchant calls when a Cardholder presents a Card whose Account Number is listed on a
Card Recovery Bulletin
● Handle a compromised Deposit-Only Account Number
● Advise the Issuer when a Card whose Account Number is listed on a Card Recovery Bulletin is
picked up
● In Sweden, a Member must use the Card Recovery Bulletin for Sweden and update the Card
Recovery Bulletin, as required

ID# 0003010 Edition: Oct 2017 | Last Updated: Oct 2017

5.8.3 Non-Standard Authorizations

5.8.3.1 Authorization Amount Requirements

A Merchant must submit an Authorization Request for either:

● The final Transaction amount

● A different amount or amounts if the final Transaction amount is not known, and the Merchant
or Transaction type is included in and complies with Table 5-16, “Special Authorization Request
Allowances and Requirements”1

14 October 2017 Visa Confidential PSR-569

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Acceptance
Merchant Authorization Requirements

Table 5-16: Special Authorization Request Allowances and Requirements

Merchant / Allowed Type and Amount of Incremental Other Requirements and
Transaction Type First or Only Authorization Authorization Restrictions
Request Request(s)
Allowed?

Effective 14 An amount up to and No The total amount of the Initial

October 2017  including USD 15 (or local Authorization Request must not
Card-Absent currency equivalent) exceed USD 15 (or local currency
Environment equivalent).
Aggregated
Transactions 

Any of the Estimated Authorization Yes3 The Merchant must not include an
following Request2 amount to cover potential damage
Merchants: or an insurance deductible.
● Aircraft rental When submitting the first
Estimated Authorization Request,
● Bicycle rental the Merchant must inform the
● Boat rental Cardholder both:
● Equipment ● That the Authorization Request
rental is not final and that there may
be subsequent Authorization
● Motor home Requests
rental
● Of the amount of the Estimated
● Motorcycle Authorization Request
rental
● Trailer park or
campground

Automated Fuel One of the following: No A Status Check Authorization is

Dispenser (AFD) equivalent to an Approval Response
● Status Check
Transactions (MCC for an amount up to and including:6
5542) Authorization4
● For a Transaction in the AP
● Real-Time Clearing
Region (Japan), JPY 15,000
preauthorization request,
not exceeding USD ● For a Transaction in the US
500 (or local currency Region, either:
equivalent), and the
– For a Visa Fleet Card
actual Transaction amount
Transaction, USD 150
(Completion Message)
within 2 hours of the – For all other Transactions,
preauthorization request USD 100
● An amount not exceeding ● For other Transactions, either:
USD 150 (or local currency
equivalent)5

PSR-570 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Acceptance
Visa Core Rules and Visa Product and Service Rules

Merchant / Allowed Type and Amount of Incremental Other Requirements and

Transaction Type First or Only Authorization Authorization Restrictions
Request Request(s)
Allowed?

In the Europe Region, – For a Chip-initiated

an amount based on the Transaction with a PIN,
Merchant’s maximum USD 100 (or local currency
dispensable fuel amount, equivalent)
not exceeding EUR 150 (or
– For all other Transactions,
local currency equivalent).
USD 75 (or local currency
When the final amount is
equivalent)
known, the Acquirer must
send an Acquirer Confirmation
Advice equal to the amount
transmitted in the Clearing
Record.

Card-Absent Price of merchandise or No An additional Authorization is not

Environment services, including shipping required if the Transaction amount
Transactions costs and applicable taxes is within 15% of the authorized
(except Installment amount.6,7
Transactions,
prepayments,
Recurring
Transactions,
and Transactions
classified with MCC
4121)

14 October 2017 Visa Confidential PSR-571

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Acceptance
Merchant Authorization Requirements

Merchant / Allowed Type and Amount of Incremental Other Requirements and

Transaction Type First or Only Authorization Authorization Restrictions
Request Request(s)
Allowed?

Cruise Lines Effective 14 October 2017 Yes9 The Merchant must not include an
Lodging Merchants Estimated Authorization amount to cover potential damage
Request8 or an insurance deductible.
When submitting the first
Estimated Authorization Request,
the Merchant must inform the
Cardholder both:
● That the Authorization Request
is not final and that there may
be subsequent Authorization
Requests
● Of the amount of the Estimated
Authorization Request
The Merchant is not required
to submit a final Incremental
Authorization Request if the final
Transaction amount is no more than
15% higher than the sum of the
authorized amounts.6

Merchants An amount equal to the final No An additional Authorization is not

classified with Transaction amount (excluding required if the final Transaction
MCC: an expected tip or service amount (including tip or service
amount) amount) is within 20%7 of the
● 4121
(Taxicabs and authorized amount.
Limousines)
● 5814 (Fast
Food
Restaurants)
● 7230 (Beauty
and Barber
Shops)
● 7298 (Health
and Beauty
Spas)

PSR-572 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Acceptance
Visa Core Rules and Visa Product and Service Rules

Merchant / Allowed Type and Amount of Incremental Other Requirements and

Transaction Type First or Only Authorization Authorization Restrictions
Request Request(s)
Allowed?

Effective 14 Estimated Authorization Yes3 The Merchant must not include

October 2017  Request2 an amount to cover a tip if the
Card-Absent Cardholder has not determined the
Environment amount of the tip.
Transactions An additional Authorization is not
classified with MCC required if the final Transaction
4121 (Taxicabs and amount (including tip or service
Limousines)
amount) is within 20%7 of the
authorized amount.

Merchants Either: Yes, only for An Incremental Authorization

classified with additional Request or additional Authorization
● An amount equal to the
MCC: goods or Request is not required if the final
final Transaction amount
services Transaction amount (including tip
● 5812 (Eating (excluding an expected tip
Places and or service amount) ordered3 or service amount) is within 20%6 of
Restaurants) the authorized amount.
● Initial Authorization
If the Merchant submits a final
● 5813 (Drinking Request2 for an amount Authorization Request for the final
Places equal to what the Transaction amount before a tip
[Alcoholic Cardholder has ordered or service amount is added, an
Beverages – (excluding expected tip or additional Authorization Request is
Bars, Taverns, service amount) not required if the final Transaction
Nightclubs,
amount (including tip or service
Cocktail
amount) is within 20% of the
Lounges, and
authorized amount.
Discotheques])

Merchants Estimated Authorization Yes3 When submitting the first

classified with MCC Request2 Estimated Authorization Request,
7996 (Amusement the Merchant must inform the
Parks, Circuses, Cardholder both:
Carnivals, and
● That the Authorization Request
Fortune Tellers)
is not final and that there may
be subsequent Authorization
Requests
● Of the amount of the Estimated
Authorization Request 

One of the Initial Authorization Request8 Yes9 The total amount of the Initial
following: equal to the price of the Authorization Request and any
cheapest journey a Cardholder Incremental Authorization Requests
can take must not exceed USD 25 (or local
currency equivalent) (in the US
Region, USD 15).

14 October 2017 Visa Confidential PSR-573

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Acceptance
Merchant Authorization Requirements

Merchant / Allowed Type and Amount of Incremental Other Requirements and

Transaction Type First or Only Authorization Authorization Restrictions
Request Request(s)
Allowed?

● Effective
through 13
October 2017
An Unattended
Transaction at
a turnstile, fare
gate, or point
of boarding
at Merchants
classified with
MCC:
– 4111
(Local and
Suburban
Commuter
Passenger
Trans-
portation,
Including
Ferries)
– 4112
(Passenger
Railways)
– 4131 (Bus
Lines)
● Effective 14
October 2017
A Transaction
or an
Aggregated
Transaction at
a turnstile, fare
gate, or point
of boarding
at Merchants
classified with
MCC:

PSR-574 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Acceptance
Visa Core Rules and Visa Product and Service Rules

Merchant / Allowed Type and Amount of Incremental Other Requirements and

Transaction Type First or Only Authorization Authorization Restrictions
Request Request(s)
Allowed?

– 4111
(Local and
Suburban
Commuter
Passenger
Transpor-
tation,
Including
Ferries)
– 4112
(Passenger
Railways)
– 4131 (Bus
Lines)
● Effective
through 13
October 2017
In the Europe
Region,
Variable
Fare Transit
Merchants

Unattended An amount not exceeding No The Merchant must notify the

Transactions USD 10 (or local currency Cardholder of the Authorization
at Merchants equivalent) Request amount and give the
classified with MCC Cardholder the opportunity to
7211 (Laundries cancel the Transaction.
– Family and
Commercial)

Unattended An amount not exceeding No The Merchant must notify the

Transactions USD 15 (or local currency Cardholder of the Authorization
at Merchants equivalent) Request amount and give the
classified with Cardholder the opportunity to
MCC: cancel the Transaction.
● 7338 (Quick
Copy,
Reproduction,
and
Blueprinting
Services)

14 October 2017 Visa Confidential PSR-575

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Acceptance
Merchant Authorization Requirements

Merchant / Allowed Type and Amount of Incremental Other Requirements and

Transaction Type First or Only Authorization Authorization Restrictions
Request Request(s)
Allowed?

● 7542 (Car
Washes)
● 7841 (DVD/
Video Tape
Rental Stores)

Unattended An amount not exceeding No The Merchant must notify the

Transactions for USD 5 (or local currency Cardholder of the Authorization
the sale of food or equivalent) Request amount and give the
beverages Cardholder the opportunity to
cancel the Transaction.

Effective through Cost of Cardholder's intended Yes9 The Merchant must comply with
13 October 2017 rental period, plus taxes and both of the following:
Car Rental mileage rates
● Must not include charges that
Merchants
cover potential damage or an
insurance deductible amount
● Must obtain a final or an
additional Authorization if the
final Transaction amount is both
of the following:
– Above the Floor Limit
– The greater of either:
▪ The sum of the
authorized amounts
plus 15%
▪ The sum of the
authorized amounts
plus USD 75 (or local
currency equivalent)
(if the Transaction
does not involve a
Member in the Europe
Region)6

PSR-576 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Acceptance
Visa Core Rules and Visa Product and Service Rules

Merchant / Allowed Type and Amount of Incremental Other Requirements and

Transaction Type First or Only Authorization Authorization Restrictions
Request Request(s)
Allowed?

Effective 14 Estimated Authorization Yes9 The Merchant must not include an

October 2017 Request8 amount to cover potential damage
Vehicle Rental or an insurance deductible.
Merchants When submitting the first
Estimated Authorization Request,
the Merchant must inform the
Cardholder both:
● That the Authorization Request
is not final and that there may
be subsequent Authorization
Requests
● Of the amount of the Estimated
Authorization Request
The Merchant is not required
to submit a final Incremental
Authorization Request if the final
Transaction amount is no more than
the greater of either:
● The sum of the authorized
amounts plus 15%6
● The sum of the authorized
amounts plus USD 75 (or local
currency equivalent)4,6
1
This does not apply to a Visa Purchasing Card enrolled in Authorization and Settlement Match.
2
The Merchant must use the Estimated/Initial Authorization Request indicator.
3
The Merchant must use the Incremental Authorization Request indicator and the same Transaction Identifier for all
Authorization Requests.
4
This does not apply to a Transaction involving a Merchant in the Europe Region.
5
This does not apply to a Transaction involving a Merchant in the US Region.
6
This does not apply if the last Authorization obtained was a Partial Authorization.
7
This does not apply if the Transaction is a Commercial Payables Transaction completed with a Visa Purchasing Card.
8
Effective 14 October 2017
The Merchant must use the Estimated/Initial Authorization Request indicator.
9
Effective through 13 October 2017
 
 In the US Region, for Car Rental Merchants, Cruise Lines, and Lodging Merchants, the Merchant must use the
 
 Incremental Authorization Request indicator and the same Transaction Identifier for all Authorization Requests.
 
 Effective 14 October 2017
 
 The Merchant must use the Incremental Authorization Request indicator and the same Transaction Identifier for all

14 October 2017 Visa Confidential PSR-577

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Acceptance
Merchant Authorization Requirements

Merchant / Allowed Type and Amount of Incremental Other Requirements and

Transaction Type First or Only Authorization Authorization Restrictions
Request Request(s)
Allowed?
 
 Authorization Requests.

ID# 0025596 Edition: Oct 2017 | Last Updated: Oct 2017

5.8.4 Merchant Authorization Processing

5.8.4.1 Mail/Phone Order and Electronic Commerce Expiration Date in Authorization

A Mail/Phone Order Merchant and an Electronic Commerce Merchant (for a Non-Secure Transaction
and Non-Authenticated Security Transaction) must attempt to obtain a Visa Card expiration date and
submit it as part of the Authorization Request.

ID# 0003129 Edition: Oct 2017 | Last Updated: Oct 2014

5.8.4.2 Prohibition against Split Transaction

A Merchant must not split a transaction by using 2 or more Transaction Receipts, except for the
following:

● Prepayment
● Individual Airline ticket
● Ancillary Purchase Transaction
● Individual Cruise Line ticket
● Installment Transaction
● A transaction in which part of the amount is paid with a Visa Card and the other part paid with
another Visa Card or other form of payment
● In the Canada Region and US Region, Transaction that includes a Service Fee
● In the US Region, individual passenger railway ticket

ID# 0008603 Edition: Oct 2017 | Last Updated: Apr 2016

5.8.4.3 Single Authorization Request for Multiple Clearing Transactions

A Merchant may obtain a single Authorization and submit multiple Clearing Records only if either:

PSR-578 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Acceptance
Visa Core Rules and Visa Product and Service Rules

● The Merchant is an Airline, a Cruise Line, or a US railway Merchant.

● The Merchant is a Card-Absent Environment Merchant that ships goods, and all of the following:
– The purpose is to support a split shipment of goods.
– The Transaction Receipts associated with each shipment contain:
▪ The same Account Number and expiration date
▪ The same Merchant Outlet name
– The Merchant discloses to the Cardholder the possibility of multiple shipments on its website
and/or application or in writing.
– With each shipment, the Merchant notifies the Cardholder of the Transaction amount of the
shipment.
– The Transaction is not completed with a Visa Commercial Card enrolled in Authorization and
Settlement Match.

The Acquirer must use a Multiple Clearing Sequence Number.

ID# 0027756 Edition: Oct 2017 | Last Updated: Apr 2017

5.8.4.4 Authorization Time Limit for In-Transit Transactions

An Authorization Request for an In-Transit Transaction may occur while in transit or at the final
destination. The Merchant must obtain Authorization within 24 hours of the passenger vehicle
reaching its final destination.

If Authorization data is stored for processing until arrival at the final destination, it must be encrypted
and kept in a secure location with access limited to authorized personnel.

ID# 0002961 Edition: Oct 2017 | Last Updated: Oct 2014

5.8.4.5 Approval Response Validity Timeframes

An Approval Response is valid for a Transaction completed as follows:

14 October 2017 Visa Confidential PSR-579

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Acceptance
Merchant Authorization Requirements

Table 5-17: Approval Response Validity Periods

Transaction Type  Approval Response is valid for a Transaction Date:1

Aggregated Transaction in a Card-Absent Effective through 13 October 2017

Environment No later than 7 calendar days (in the US Region,
3 calendar days) from the date on which the
first Authorization Request received an Approval
Response
Effective 14 October 2017 
No later than 7 calendar days from the date on
which the first Authorization Request received an
Approval Response

In-Transit Transaction Within 24 hours of the Approval Response

(Authorization may occur after the Transaction is
completed)

● Installment Transaction That is the day of the Approval Response

● Prepayment
● Recurring Transaction
● Effective 14 October 2017
Unscheduled Credential-on-File Transaction
● Effective 14 October 2017 
Card-Absent Environment Transactions classified
with MCC 4121 (Taxicabs and Limousines)
initiated with an Estimated Authorization
Request

Transaction initiated with an Initial Authorization Effective through 13 October 2017

Request at a turnstile, fare gate, or point of boarding No later than 7 calendar days (in the US Region, 3
at a transit Merchant classified with MCC 4111, 4112, calendar days) from the first Authorization
or 4131 Effective 14 October 2017
No later than 7 calendar days (in the US Region,
3 calendar days) from the date of the Approval
Response to the Initial Authorization Request. Any
Incremental Authorization Requests do not extend
this timeframe.

Transaction initiated with an Estimated Authorization No later than 7 calendar days from the date of the
Request at any of the following Merchants: Approval Response to the Estimated Authorization
Request. Any Incremental Authorization Requests do
● Aircraft rental
not extend this timeframe.
● Bicycle rental
● Boat rental
● Equipment rental
● Motor home rental

PSR-580 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Acceptance
Visa Core Rules and Visa Product and Service Rules

Transaction Type  Approval Response is valid for a Transaction Date:

1

● Motorcycle rental
● Trailer parks and campgrounds

Effective 14 October 2017 No later than 31 calendar days from the date of the
Transaction initiated with an Estimated Authorization Approval Response to the Estimated Authorization
Request at any of the following Merchants: Request. Any Incremental Authorization Requests do
not extend this timeframe.
● Cruise Line
● Lodging Merchant
● Vehicle Rental Merchant

Effective 14 October 2017 No later than 3 calendar days from the date of the
Mass Transit Transaction Approval Response

Other Card-Absent Environment Transactions No later than 7 calendar days from the date of the
Approval Response

Other Card-Present Environment Transactions That is the day of the Approval Response
1
As specified in Section 7.7.1.2, “Transaction Date Limits”

The Authorization date and the Transaction Date are each counted as one day.

ID# 0029524 Edition: Oct 2017 | Last Updated: Oct 2017

5.8.4.6 Merchant Submission of Authorization Reversals

A Merchant must submit an Authorization Reversal, as follows:

Table 5-18: Authorization Reversal Requirements1

Transaction Reversal Amount Reversal Timeframe

For a completed Transaction Difference between the final Within 24 hours of Transaction
initiated with an Estimated Transaction amount and sum of completion
Authorization Request at a Cruise the authorized amounts
Line, Lodging Merchant, or
Vehicle Rental Merchant, and the
final Transaction amount is more
than 15% below the sum of the
authorized amounts

For all other completed Difference between the final Within 24 hours of Transaction
Transactions, if the final Transaction amount and sum of completion
Transaction amount is less the authorized amounts
than the sum of the authorized
amounts

14 October 2017 Visa Confidential PSR-581

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Acceptance
Merchant Authorization Requirements

Transaction Reversal Amount Reversal Timeframe

For all other Approval Responses, Authorized amount or amounts  Within 24 hours of the earlier of
if a Transaction is not completed either:
● When the Transaction was
cancelled or the Cardholder
decided to pay by other
means
● The end of the Approval
Response validity period, as
specified in Section 5.8.4.5,
“Approval Response Validity
Timeframes”
1
These requirements do not apply to Automated Fuel Dispenser Transactions in the US Region or in the Europe Region.

When a Merchant submits an Incremental Authorization Request, the Merchant may reverse multiple
authorized amounts with a single Authorization Reversal only if it uses the same Transaction Identifier
for all Authorization Requests and the Authorization Reversal.

ID# 0025597 Edition: Oct 2017 | Last Updated: Oct 2017

5.8.4.7 Prohibition of Magnetic Stripe-Read Visa Debit Authorization Requests –

Canada Region

In the Canada Region, a Visa Debit Acquirer must not process a Magnetic Stripe-read Authorization
Request from a domestic Visa Debit Category Card.

ID# 0025968 Edition: Oct 2017 | Last Updated: Oct 2014

5.8.4.8 Excessive Authorization Requests – Europe Region

In the Europe Region, for Intraregional Transactions, an Acquirer must ensure that a Merchant does not
submit excessive Authorization Requests following an Authorization Request for a Cardholder payment
that has received a Decline Response.

ID# 0029825 Edition: Oct 2017 | Last Updated: Oct 2016

5.8.4.9 Card Verification Value 2 (CVV2) as an Imprint – US Region

Effective through 14 April 2018

In the US Region, for the Card Verification Value 2 (CVV2) to be an Imprint, a Transaction must
meet all of the following conditions:

PSR-582 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Acceptance
Visa Core Rules and Visa Product and Service Rules

● The Transaction complies with all of the following:

– Occurs in a Face-to-Face Environment
– Is key-entered
– Is not a Quasi-Cash Transaction, Cash-Back Transaction, or Manual Cash Disbursement
● The Merchant is neither:
– Assigned MCC 7995 (Betting, including Lottery Tickets, Casino Gaming Chips, Off-Track
Betting, and Wagers at Race Tracks)
– Able to read the Magnetic Stripe
● CVV2 is included in the Authorization Request
● Authorization was obtained

ID# 0026370 Edition: Oct 2017 | Last Updated: Apr 2017

5.9 Specific Acceptance Environments and Procedures

5.9.1 Cash, Cash Equivalents, and Prepaid

5.9.1.1 Manual Cash Disbursement Requirements

If a Member makes Manual Cash Disbursements to other Issuers' Cardholders, it must do so in a

uniform manner for all Visa products properly presented.

In the Canada Region and US Region, a Member authorized to make Cash Disbursements must make
Manual Cash Disbursements to other Issuers' Visa Prepaid Cardholders at all of its Branches.

A Member may make Manual Cash Disbursements through the offices of its related companies only if
all of the following:

● The companies are primarily engaged in providing financial services to the public.
● The Member or the Member's holding company wholly owns the company.
● Visa has given the Member prior approval.

ID# 0006851 Edition: Oct 2017 | Last Updated: Apr 2015

5.9.1.2 Manual Cash Disbursement Restrictions

An Acquirer must not:

14 October 2017 Visa Confidential PSR-583

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not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Acceptance
Specific Acceptance Environments and Procedures

● Establish a maximum Manual Cash Disbursement amount of less than USD 500 (or local currency
equivalent) per withdrawal and must not establish a daily limit. This does not apply to Manual Cash
Disbursements provided by a Mobile Money Operator.
● Establish a minimum Manual Cash Disbursement amount
● Accept any of the following for a Manual Cash Disbursement:
– Mobile Payment Device1,2
– Visa Micro Tag1,2
– Visa TravelMoney Card that does not bear the Visa Brand Mark
● In the Canada Region and US Region, establish a maximum Manual Cash Disbursement amount for
Visa Prepaid Cards of less than USD 5,000 (or local currency equivalent)
1
This requirement does not apply for a Manual Cash Disbursement completed as a Chip Transaction of USD 500 or less (or
local currency equivalent) in which a PIN or Consumer Device Cardholder Verification Method (CDCVM) was used, except
where ID is required by applicable laws or regulations.
2
For US Domestic Transactions, this requirement does not apply for any Manual Cash Disbursement in which a PIN or
Consumer Device Cardholder Verification Method (CDCVM) was used, except where ID is required by applicable laws or
regulations.

ID# 0006855 Edition: Oct 2017 | Last Updated: Oct 2017

5.9.1.3 Manual Cash Disbursement – Acquirer Access Fee

An Acquirer must not impose an Access Fee on a domestic Manual Cash Disbursement unless
applicable laws or regulations expressly require that the Acquirer be permitted to assess an Access Fee.

This does not apply in the:

● AP Region (Australia, Thailand)

● Canada Region
● LAC Region (Puerto Rico)
● US Region

If an Acquirer assesses an Access Fee on a Manual Cash Disbursement, it must do all of the following:

● Disclose to the Cardholder the Access Fee before it is assessed and provide the Cardholder the
opportunity to cancel the Manual Cash Disbursement
● Assess the Access Fee as a fixed and flat fee
● Assess the same Access Fee on all Visa products, regardless of Issuer
● Not assess an Access Fee on a Manual Cash Disbursement conducted with a Card issued in the
Europe Region (unless applicable laws and regulations expressly require that the Acquirer be
permitted to assess an Access Fee)

PSR-584 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Acceptance
Visa Core Rules and Visa Product and Service Rules

● In the Canada Region and US Region, not assess an Access Fee on a Manual Cash Disbursement
conducted with a domestic Visa Prepaid Card
● Include the Cash Disbursement and Access Fee amounts in the same Clearing Record and identify
the Access Fee separately

ID# 0028922 Edition: Oct 2017 | Last Updated: Oct 2016

5.9.1.4 Cash-Back Requirements

In addition to requirements for each country/Region in Table 5-19, “Cash-Back Requirements,” a Cash-
Back Transaction must comply with all of the following:

● Be authorized Online and completed as a domestic purchase Transaction in a Face-to-Face

Environment
● Uniquely identify the Cash-Back portion of the Transaction amount
● Be processed in the Merchant's local currency
● Be conducted using the Cardholder signature, PIN, or Consumer Device Cardholder Verification
Method

In the Canada Region, all Acquirers and their processors must support Cash-Back at the Point of Sale
(POS).

A Member must not process a credit refund or Credit Transaction Receipt for the Cash-Back
component of a Transaction.

Table 5-19: Cash-Back Requirements

Region/ Cash-Back Amount Limits Allowed Transaction Other
Country without Product Types Requirements
Purchase

AP Region

Australia Must be USD 998 (or Only debit Chip ● Must N/A
available local currency Cards contain a
equivalent) PIN1
● Must
not be a
Fallback
Transaction

India Must be Cash-Back Only products N/A N/A

available disbursements permitted by
must not the Reserve
exceed the Bank of India
daily Cash-Back

14 October 2017 Visa Confidential PSR-585

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Acceptance
Specific Acceptance Environments and Procedures

Region/ Cash-Back Amount Limits Allowed Transaction Other

Country without Product Types Requirements
Purchase

limit per Card

specified by the
Reserve Bank
of India

Canada Region

Canada Not allowed USD 200 (or ● Reloadable Must contain a Must participate
local currency Prepaid PIN in Partial
equivalent) Chip Authorization
and PIN-
enabled
Card
● Visa Debit
Card

CEMEA Region

South Africa Allowed Cash-Back ● Debit Card Must contain a N/A

Transaction PIN
● Visa
amount must
Prepaid
not exceed ZAR
Card
1,500
● Credit Card

Europe Region

All other Not allowed Country- ● Debit Card Must contain a N/A
countries specific PIN
● Credit Card
where Cash-
Back is
allowed
(unless listed
below)

Bulgaria Not allowed BGN 50 All Cards Must contain a N/A

PIN

Czech Not allowed CZK 1,500 ● Debit Card Must contain a The Issuer must
Republic (must be in PIN pay the Acquirer
● Credit Card
conjunction CZK 2.50 per
with a Transaction
purchase of
at least CZK
300)

PSR-586 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Acceptance
Visa Core Rules and Visa Product and Service Rules

Region/ Cash-Back Amount Limits Allowed Transaction Other

Country without Product Types Requirements
Purchase

Finland Not allowed EUR 400 All Cards Must contain a N/A
PIN

Greece Not allowed EUR 50 (per All Cards ● Must N/A

(must be in day) contain a
conjunction PIN
with a
● Merchant
purchase of
Outlet
at least EUR
must be
10)
classified
with MCC
5311 or
5411

Italy Not allowed EUR 100; ● Debit Card Must contain a N/A
Cash-Back PIN
● Credit Card
Transaction
amount must
not exceed
purchase
amount

Poland Not allowed PLN 300 ● Debit Card Must contain a N/A
PIN
● Credit Card

Republic of Not allowed EUR 100 Debit Card Must contain a N/A
Ireland PIN

Romania Not allowed RON 200 ● Debit Card Must contain a N/A
PIN
● Credit Card

Slovakia Not allowed EUR 50 ● Debit Card Must contain a N/A

(must be in PIN
● Credit Card
conjunction
with a
purchase of
at least EUR
5)

Sweden Not allowed SEK 2,000 ● Debit Card N/A N/A

● Credit Card

Switzerland Not allowed Cash-Back All Cards Must contain N/A

Transaction a PIN or
amount must other secure
be between payment

14 October 2017 Visa Confidential PSR-587

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Acceptance
Specific Acceptance Environments and Procedures

Region/ Cash-Back Amount Limits Allowed Transaction Other

Country without Product Types Requirements
Purchase

CHF 10 and method (for

CHF 200 example:
fingerprint)

Turkey Allowed Cash-Back ● Visa Must contain a N/A

Transaction Electron PIN
amount must Card
be between TL
● Direct
10 and TL 100
(Immediate)
Debit Card

United Not allowed GBP 100 ● Debit Card Must contain a N/A
Kingdom PIN
● Visa
Electron
Card

US Region

US Region Must be USD 200 ● Visa debit Must contain a Must participate
available2 product PIN in Partial
Authorization
● Visa
Prepaid
Card

Other countries (only with Visa permission)

Other Not allowed USD 200 (or As agreed with N/A N/A
local currency Visa
equivalent)
1
Effective through 30 April 2019
Except Transactions authorized through Stand-In Processing
2
Except as specified in Section 4.11.12.4, “Visa Prepaid Card Cash Access Restrictions For Employee Benefit Programs
– US Region”

ID# 0002971 Edition: Oct 2017 | Last Updated: Oct 2017

5.9.1.5 Processing of Quasi-Cash Transactions

For a Quasi-Cash Transaction, a Merchant must comply with all of the following:

● Not accept a Mobile Payment Device or a Visa Micro Tag for a Quasi-Cash Transaction
● Process a Quasi-Cash Transaction as a purchase and not as a Cash Disbursement1

PSR-588 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Acceptance
Visa Core Rules and Visa Product and Service Rules

● In the US Region or a US Territory, not add a service fee or commission to the Transaction if the
Merchant assesses a US Credit Card Surcharge or Service Fee on the Transaction
1
Except in South Africa

ID# 0002885 Edition: Oct 2017 | Last Updated: Apr 2015

5.9.1.6 Processing of the Sale of Travelers Cheques and Foreign Currency

A financial institution with authority to make Cash Disbursements that sells or disburses travelers
cheques or foreign currency may process the Transaction as either a:

● Quasi-Cash Transaction
● Cash Disbursement

In the US Region, an Acquirer must not add to the Transaction amount any surcharge, commission, or
fee.

ID# 0008694 Edition: Oct 2017 | Last Updated: Oct 2016

5.9.1.7 Scrip Transaction Acquirer Requirements – CEMEA Region

An Acquirer in sub-Saharan Africa1 must ensure all of the following:

● That a Scrip Transaction complies with all of the following:

– Is processed as a purchase Transaction
– Is authorized
– Is for a maximum amount of USD 100 (or local currency equivalent)
– Includes the quasi-cash indicator in the Authorization and Clearing records
– If processed as an Unattended Transaction:
▪ Includes MCC 6051 (Non-Financial Institutions – Foreign Currency, Money Orders [not Wire
Transfer], Stored Value Card/Load, Travelers Cheques, and Debt Repayment)
▪ Uses PIN Verification
● That, if a Scrip receipt can be redeemed for cash, a Merchant both:
– Records Cardholder identification
– Only redeems Scrip receipts for Transactions completed by that Merchant
● That a Merchant displays a notification at the Point-of-Transaction stating that an Issuer may
charge additional fees for a Transaction representing the sale of Scrip

14 October 2017 Visa Confidential PSR-589

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Acceptance
Specific Acceptance Environments and Procedures

1
Angola, Botswana, Comoros, Eritrea, Ethiopia, Gambia, Ghana, Kenya, Lesotho, Liberia, Malawi, Mauritius, Mozambique,
Namibia, Nigeria, Rwanda, Sierra Leone, Somalia, Seychelles, Sudan, Swaziland, Tanzania, Uganda, Zambia, Zimbabwe.
Includes: Mascarene Is., Rodrigues Is.

ID# 0005354 Edition: Oct 2017 | Last Updated: Oct 2017

5.9.1.8 Wire Transfer Money Order Merchant Disclosures

A Wire Transfer Money Order Merchant that disburses checks or money orders must both:

● Advise the Cardholder that the Merchant accepting the Card is the wire transfer company, not the
payee. The check or money order must be payable to the party cashing the check or money order.
● Disclose any fee to the Cardholder and include it on the Transaction Receipt

ID# 0002887 Edition: Oct 2017 | Last Updated: Oct 2015

5.9.1.9 Wire Transfer Money Order Requirements and Restrictions – US Region

In the US Region, unless a Cardholder authorizes a Wire Transfer Money Order Merchant to process a
Wire Transfer Money Order electronically, a Wire Transfer Money Order must be a written negotiable
instrument that complies with all of the following:

● Is signed by the maker or drawer

● Is payable on demand
● Is payable to order or to bearer
● Unless otherwise specified, contains all of the following:
– Federal Reserve routing symbol
– Suffix of the institutional identifier of the paying bank or nonbank payor
– Name, city, and state of the paying bank associated with the routing number

The Wire Transfer Money Order Merchant must comply with all of the following:

● In advertising and marketing materials associated with a money order purchase, both:
– Specify that the Transaction involves the purchase of a money order
– Clearly identify the Wire Transfer Money Order Merchant as the Merchant completing the
Transaction
● Not use the Visa-Owned Marks to imply that a Cardholder may use a Card to either:
– Pay for goods or services at the Merchant Outlet
– Satisfy an outstanding debt to the Merchant
● Disclose both of the following to the Cardholder in writing (or, for a telephone order, verbally):

PSR-590 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Acceptance
Visa Core Rules and Visa Product and Service Rules

– The name of the Wire Transfer Money Order Merchant accepting the Card
– That the Transaction is the purchase of a check or money order and that any subsequent
Transaction with the third-party merchant is the same as a transaction made with cash
● Not include more than one Wire Transfer Money Order Transaction on a single check or money
order
● Not complete a Wire Transfer Money Order Transaction if the funds are obtained to purchase
goods or services at a third-party merchant outlet under the terms of the agreement between the
Wire Transfer Money Order Merchant and third-party merchant. This does not apply to agreements
involving any of the following:
– Casino or other gambling establishment
– Check-cashing outlet
– Truck stop offering cash access services

ID# 0008440 Edition: Oct 2017 | Last Updated: Oct 2014

5.9.1.10 Point-of-Sale Balance Inquiry and Point-of-Sale Balance Return Service –

Acquirer Participation Requirements

An Acquirer that participates in the Point-of-Sale Balance Inquiry and/or a Point-of-Sale Balance
Return Service must complete systems testing with Visa.

In the US Region, an Acquirer must participate in the Point-of-Sale Balance Inquiry and/or Point-of-
Sale Balance Return Service.

ID# 0025546 Edition: Oct 2017 | Last Updated: Oct 2014

5.9.1.11 Prepaid Card Purchase and Account Funding Transactions Processing

Requirements

If a Visa Card is used to purchase a Visa Prepaid Card or reload funds on it, the Acquirer must process
the Transaction as follows:

● For the purchase of a Visa Prepaid Card, either:

– A purchase Transaction if the Visa Prepaid Card does not provide cash access
– A Quasi-Cash Transaction if the Visa Prepaid Card provides cash access
● For a Visa Prepaid Card reload Transaction, either:
– An Account Funding Transaction if the Visa Prepaid Card does not provide cash access
– A Quasi-Cash Transaction with an Account Funding Transaction indicator if the Visa Prepaid
Card provides cash access

14 October 2017 Visa Confidential PSR-591

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Acceptance
Specific Acceptance Environments and Procedures

The Transaction must include the appropriate Electronic Commerce Indicator if the purchase or reload
occurs online.

ID# 0028171 Edition: Oct 2017 | Last Updated: Oct 2016

5.9.1.12 Visa Prepaid Load Service and Visa ReadyLink – Acquirer Requirements for
Prepaid Loads

An Acquirer that participates in Load Transaction processing through the Visa Prepaid Load Service or,
in the US Region, through Visa ReadyLink, must do all of the following:

● Establish a new BIN or designate an existing BIN for Load Transactions

● Complete systems testing to validate load capabilities before processing Load Transactions
● Register Prepaid Partners with Visa and agree to allow Visa and Issuers to publicize the names and
locations of all Load Transaction Prepaid Partners
● Accept Load Transactions only from Merchant Prepaid Partner locations covered in a Merchant
Agreement governing Load Transactions
● Ensure that Prepaid Partners do not originate a Load Transaction Reversal
● Only process a Load Transaction Reversal when the Acquirer is unable to return an Authorization
Response to the Prepaid Partner
● Implement daily reconciliation processes with Prepaid Partners to ensure that funds for settlement
are maintained at appropriate levels
● Settle with Prepaid Partners for Load Transactions
● Require Prepaid Partners to establish and maintain procedures to support servicing of Visa Prepaid
Cardholders by their Issuers
● Establish procedures for the resolution of processing errors and disputes and fraud mitigation
● In the US Region, process a Load Transaction through the Single Message System

ID# 0028047 Edition: Oct 2017 | Last Updated: Oct 2014

5.9.1.13 Visa Prepaid Load Transactions at ATMs

For a Visa ATM Load Transaction, an Acquirer must do all of the following:

● Display the Visa ReadyLink Mark on all participating ATMs

● Accept Load Transactions on all Visa ReadyLink BINs
● If assessing an ATM Access Fee on a Visa ReadyLink Load Transaction, disclose the fee on the ATM
screen and allow the Cardholder to cancel the Transaction
● Support the ability to accept cash through a bulk note acceptor

PSR-592 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Acceptance
Visa Core Rules and Visa Product and Service Rules

● Provide a Transaction Receipt indicating the Load Transaction amount, any ATM Access Fee
assessed, and the account balance (if provided by the authorizing Issuer)
● Maintain Transaction records for a minimum of 2 years

This does not apply in the Europe Region.

ID# 0028048 Edition: Oct 2017 | Last Updated: Oct 2016

5.9.1.14 Visa Prepaid Card Compromise

A Merchant that sells Visa Prepaid Cards must not sell a Visa Prepaid Card if there is evidence of
potential Card compromise, such as tampered packaging. The Merchant must retain the Card and
follow recovered Card requirements.

This does not apply in the Europe Region.

ID# 0025787 Edition: Oct 2017 | Last Updated: Oct 2016

5.9.2 Chip

5.9.2.1 Chip Transaction Acquirer Data Requirements

An Acquirer that processes a Chip-initiated Transaction must support Full-Chip Data processing via its
host system1,2 and process VIS and Common Core Definitions Chip Cards, or disable Chip functionality
in all Chip-Reading Devices connected to its host system.
1
In the AP Region for Australia and New Zealand, an Acquirer must certify its host system's support of Full-Chip Data.
2
In the Europe Region, an Acquirer must certify its host system's support of Full-Chip Data and process all EMV-Compliant
Cards.

ID# 0004842 Edition: Oct 2017 | Last Updated: Oct 2016

5.9.2.2 Acquirer Liability for Fallback Transactions

Transactions accepted as Fallback Transactions are the liability of the Acquirer if all of the following
apply:

● The Card is a Chip Card containing a Visa and Visa Electron Smart Payment Application or an EMV
and VIS-Compliant Plus application.
● One of the following:
– Transaction is not authorized by the Issuer or the Issuer's agent

14 October 2017 Visa Confidential PSR-593

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Acceptance
Specific Acceptance Environments and Procedures

– Transaction is authorized by the Issuer or the Issuer's agent, and the appropriate values
identifying the Transaction as a Fallback Transaction are not included within the related
Authorization Message
– In the Europe Region, Account Number was resident on an Exception File with a Decline
Response on the Processing Date of the Chargeback, and was on an Exception File for a total
period of at least 60 calendar days from the date of listing

ID# 0001839 Edition: Oct 2017 | Last Updated: Oct 2016

5.9.2.3 Global Chip Fallback Monitoring Program Criteria

An Acquirer that meets or exceeds all of the monthly performance activity levels for international1
Chip-initiated Transactions will be placed in the Global Chip Fallback Monitoring Program.

Visa may both:

● Modify or create new monthly performance levels

● Apply the program to Domestic Transactions
1
This does not apply in the Europe Region.

ID# 0008404 Edition: Oct 2017 | Last Updated: Oct 2016

5.9.2.4 EMV Liability Shift – Acquirer Liability for Account Generated Counterfeit
Fraud

An Acquirer is liable for counterfeit Transactions completed in a Card-Present Environment if all of the
following:

● The Transaction did not take place at a Chip-Reading Device.

● The Account Number was not resident on the Issuer's Master File on the Transaction Date.
● All valid Cards bearing Account Numbers within the same account range as the Counterfeit Card
are Chip Cards containing a Visa or Visa Electron Smart Payment Application.
● The Transaction was below Merchant's Floor Limit and did not receive Authorization.
● The Account Number was resident on the Exception File with a Pickup Response on the Processing
Date of the Compliance filing and was on the Exception File for a total period of at least 30
calendar days from the date of listing.

ID# 0001819 Edition: Oct 2017 | Last Updated: Oct 2015

PSR-594 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Acceptance
Visa Core Rules and Visa Product and Service Rules

5.9.2.5 EMV Liability Shift – Acquirer Liability for Card-Present Counterfeit Chip Card
Transactions

Counterfeit Card Transactions completed in a Card-Present Environment are the liability of the
Acquirer if both:

● The Card is a Chip Card containing a Visa or Visa Electron Smart Payment Application or an EMV
and VIS-Compliant Plus application.
● Either:
– The Transaction does not take place at a Chip-Reading Device and is not a Fallback Transaction
completed following correct acceptance procedures.
– The Transaction is Chip-initiated and the Acquirer does not transmit the Full-Chip Data to Visa.

The requirements in this section apply to qualifying Transactions, as specified in Section 1.11.1.3, “EMV
Liability Shift Participation.”

This section does not apply if the Authorization record indicates that CVV verification was not
performed or that the CVV failed verification.

For a Transaction not involving a Europe Member, this section does not apply if the Transaction
contained a payment Token.

ID# 0001837 Edition: Oct 2017 | Last Updated: Apr 2017

5.9.2.6 EMV Liability Shift – Acquirer Liability for Non-Counterfeit Card-Present

Fraudulent Transactions

Non-Counterfeit Card fraudulent Transactions completed in a Card-Present Environment are the

liability of the Acquirer if either:

● For a Chip-initiated Transaction without Online PIN, the Acquirer does not transmit the Full-Chip
Data to Visa.
● All of the following:
– The Transaction takes place at an Acceptance Device that is not EMV PIN-Compliant.
– The Card is a PIN-Preferring Chip Card.
– PIN Verification was not performed.

This section applies to qualifying Transactions, as specified in Section 1.11.1.3, “EMV Liability Shift
Participation.”

ID# 0001838 Edition: Oct 2017 | Last Updated: Apr 2016

14 October 2017 Visa Confidential PSR-595

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Acceptance
Specific Acceptance Environments and Procedures

5.9.2.7 Acquirer Requirements for PIN Acceptance and Processing – AP Region

(India)

In the AP Region (India), an Acquirer must comply with all of the following:

● Certify with Visa that its host system supports Chip data and the acceptance of EMV Chip Cards
● Only use or support an EMV-Compliant Acceptance Device with the chip functionality activated
● Deploy and activate PIN pads

ID# 0027956 Edition: Oct 2017 | Last Updated: Oct 2014

5.9.2.8 Acquirer Liability for Chip Transactions in Card-Present Environment –

Canada Region

In the Canada Region, an Acquirer will be liable for a Transaction in a Card-Present Environment,
whether or not the Transaction is Chip-initiated, when all of the following are true:

● Transaction does not take place at a Compliant Chip Card Reading Device with a PIN-entry device
that supports plaintext and enciphered offline PIN at POS, or enciphered online PIN at ATMs
● Card is a Compliant Chip Card
● Transaction is reported as a fraudulent Transaction using one of the following fraud type codes:
– 0 (lost)
– 1 (stolen)
– 2 (Card not received as issued [NRI])
– 4 (Issuer-reported counterfeit)
● Account Number is listed on the Card Recovery Bulletin with an Exception File Pick-up of 04, 07,
41, or 43 on the Processing Date of the Chargeback, and is on the Exception File for a total period
of at least 60 calendar days from the date of listing

ID# 0004884 Edition: Oct 2017 | Last Updated: Oct 2015

5.9.2.9 Global Chip Fallback Monitoring Program Parameters – Europe Region

All Transactions in the Europe Region that are Fallback Transactions will be monitored under the Global
Chip Fallback Monitoring Program.

The Global Chip Fallback Monitoring Program will identify Acquirers whose number of Fallback
Transactions are nearing or exceeding the threshold for Intraregional Transactions that are Fallback
Transactions.

Visa will calculate monitoring thresholds according to the following:

PSR-596 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Acceptance
Visa Core Rules and Visa Product and Service Rules

● Visa will, for Intraregional Transactions in the Europe Region, calculate the average number of
Fallback Transactions annually, based on the last quarter (July to September) of the previous fiscal
year using both:
– The total number of Fallback Transactions taking place at ATMs versus the sum of both the
total number of Chip Transactions and the total number of Fallback Transactions taking place at
ATMs
– The total number of Fallback Transactions taking place at Point-of-Transaction Terminals
versus the sum of both the total number of Chip Transactions and the total number of Fallback
Transactions taking place at Point-of-Transaction Terminals
● Based on the average number of Fallback Transactions, Visa will, for each month during the
following fiscal year, define both the monthly:
– Allowance, which is the maximum number of Fallback Transactions permitted for Country-to-
Country Transactions
– Threshold, which is 1.5 times the allowance
● Visa will, on a monthly basis, monitor and compare both the:
– Acquirer’s total number of Fallback Transactions taking place at ATMs versus the sum of both
the total number of Chip Transactions and the total number of Fallback Transactions taking
place at ATMs
– Acquirer’s total number of Fallback Transactions taking place at Point-of- Transaction Terminals
versus the sum of both the total number of Chip Transactions and the total number of Fallback
Transactions taking place at Point-of-Transaction Terminals

An Acquirer must not exceed the threshold for Fallback Transactions.

Visa will notify Acquirers annually, in writing, of the Visa average for the Europe Region.

Visa will notify the Acquirer, in writing, when either:

● The number of Fallback Transactions processed is nearing, but has not yet exceeded, the threshold
for Fallback Transactions
● The Acquirer has exceeded the threshold

An Acquirer identified by the Global Chip Fallback Monitoring Program as exceeding the threshold
will be subject to a non-compliance assessment, as specified in Section 12.3.1.1, “Global Fallback
Monitoring Program Identification Non-Compliance Assessments.”

The non-compliance assessment may be charged on a monthly basis until the acquirer is identified as
no longer exceeding the threshold for the Europe Region.

Visa may not assess a non-compliance assessment to an Acquirer with less than 1,000 total Fallback
Transactions.

ID# 0029860 Edition: Oct 2017 | Last Updated: Oct 2016

14 October 2017 Visa Confidential PSR-597

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Acceptance
Specific Acceptance Environments and Procedures

5.9.2.10 Payment Application Security Requirements – Europe Region

In the Europe Region, an Acquirer must do all of the following:

● Ensure that its Merchant migrates or upgrades to a Payment Application that does not store
sensitive authentication data within 6 months of identification
● Ensure that a Merchant that uses a vulnerable Payment Application, within 6 months of
identification as vulnerable, either:
– Upgrades the Payment Application to remove the identified vulnerability
– Use a Payment Application that complies with the Payment Application Data Security Standard
(PA-DSS)
● Verify that a new Merchant uses a PCI DSS-compliant Payment Application

ID# 0029590 Edition: Oct 2017 | Last Updated: Oct 2016

5.9.2.11 Chip Transaction Processing Requirements – US Region

In the US Region, a transaction initiated with a Visa-owned Application Identifier must be processed
as a Visa Transaction, a Visa Electron Transaction, an Interlink transaction, or a Plus transaction, as
applicable.

This does not apply to transactions from US Covered Visa Debit Cards initiated with the Visa US
Common Debit Application Identifier, a Plus-enabled ATM-only Proprietary Card, or an Interlink-
enabled Proprietary Card.

ID# 0027580 Edition: Oct 2017 | Last Updated: Oct 2015

5.9.3 QR Code

5.9.3.1 QR Code Acquirer Data Requirements – US Region

In the US Region, an Acquirer that processes a QR code Transaction must support Full-Chip Data
processing via its host system.

ID# 0029968 Edition: Oct 2017 | Last Updated: Apr 2017

PSR-598 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Acceptance
Visa Core Rules and Visa Product and Service Rules

5.9.4 Electronic Commerce

5.9.4.1 Merchant Website Requirements

An Electronic Commerce Merchant website and/or application must contain all of the following:

● Customer service contact, including email address or telephone number (in the Europe Region, if
the Merchant delivers goods or services outside of the Merchant Outlet country, both a local and
an internationally accessible telephone number)
● Clearly and prominently display the country of the Merchant Outlet, assigned as specified in
Section 1.5.1.2, “Assignment of Merchant Outlet Location,”1,2 or of the Marketplace, assigned as
specified in Section 5.3.2.1, “Assignment of Payment Facilitator, Staged Digital Wallet Operator, or
Marketplace Location,” either:
– On the same screen view as the checkout screen used to present the final Transaction amount
– Within the sequence of web pages that the Cardholder accesses during the checkout process

A link to a separate web page does not meet this requirement.3

● The address for Cardholder correspondence

● Policy for delivery of multiple shipments
● Security capabilities and policy for transmission of payment card details
● Return/refund policies, cancellation policies, and other purchase terms and conditions, either:
– In the sequence of final web pages before checkout, a "click to accept" or other
acknowledgement button, checkbox, or location for an Electronic Signature
– On the checkout screen near the "submit" button

A link to a separate web page does not meet this requirement.3

● In addition, on an Online Gambling Merchant's homepage or payment page, all of the following:
– The statement "Internet gambling may be illegal in the jurisdiction in which you are located; if
so, you are not authorized to use your payment card to complete this transaction."
– A statement of the Cardholder's responsibility to know the laws concerning online gambling in
the Cardholder's country
– A statement prohibiting the participation of minors
– A complete description of the rules of play, cancellation policies, and pay-out policies
– A statement recommending that the Cardholder retain a copy of Transaction records and
Merchant policies and rules
– An Acquirer numeric identifier4

14 October 2017 Visa Confidential PSR-599

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Acceptance
Specific Acceptance Environments and Procedures

● In addition, in the Europe Region, the Merchant’s consumer data privacy policy

Effective 14 October 2017

In addition, a Marketplace must both:

● Disclose the country of the Marketplace retailer within the sequence of pages that the
Cardholder accesses during the purchase process. A link to a separate web page does not
meet this requirement.
● Make available to the Cardholder for at least 120 days from the Processing Date both:
– The name of the retailer, Transaction Date, and Transaction amount
– If the retailer is responsible for answering questions about the purchase of the goods, an
easy means for the Cardholder to contact the retailer
1
In the AP Region, Canada Region, CEMEA Region, LAC Region, and US Region, a Merchant or Sponsored Merchant that
primarily operates from a personal residence is not required to provide the residence street address. In the Europe Region, a
Merchant or Sponsored Merchant must include the address of the Merchant Outlet.
2
A travel agency acting on behalf of another Merchant must display the location of the travel agency. If travel or lodging is
sold by a travel agency, the Transaction Country is the country in which the travel agency is located.
3
In the Europe Region, this may be a link to another web page only if the link forms part of the "click to accept"
acknowledgement and refers to the cancellation policy.
4
Except in the Europe Region, specified by Visa

ID# 0008635 Edition: Oct 2017 | Last Updated: Oct 2017

5.9.4.2 Electronic Commerce Account Number Security

An Electronic Commerce Merchant must not display the full Account Number to the Cardholder
online.

ID# 0003627 Edition: Oct 2017 | Last Updated: Oct 2014

5.9.4.3 Acquirer Support of Verified by Visa or Visa Checkout

An Acquirer must do all of the following:

● Notify its Electronic Commerce Merchant of the availability of Verified by Visa

● Provide Verified by Visa to its Electronic Commerce Merchant as requested
● Comply with Table 5-20, “Acquirer Support of Verified by Visa by Region/Country - Requirements”

PSR-600 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Acceptance
Visa Core Rules and Visa Product and Service Rules

Table 5-20: Acquirer Support of Verified by Visa by Region/Country – Requirements

Region/ Requirement
Country

Australia Effective through 12 April 2019

Ensure that its Electronic Commerce Merchant processes an Electronic
Commerce Transaction using Verified by Visa1 or an equivalent Visa-approved
authentication method if the Merchant exceeds one of the following fraud thresholds
in any quarter:
● The Merchant's fraudulent Visa Electronic Commerce Transaction volume
exceeds USD 25,000 and exceeds 0.25% of the Merchant's overall Visa Electronic
Commerce Transaction volume.
● The Merchant's fraudulent Visa Electronic Commerce Transaction volume exceeds
USD 250,000 and exceeds 0.025% of the Merchant's overall Visa Electronic
Commerce Transaction volume.
If the Merchant exceeds the Merchant fraud threshold, it must implement Verified by
Visa within 120 days of discovery.
Effective 13 April 2019
Ensure that its Electronic Commerce Merchant processes an Electronic Commerce
Transaction using Verified by Visa 3D Secure 2.0, if it is assigned any of the following
MCCs:
● MCC 4722 (Travel Agencies and Tour Operators)
● MCC 4816 (Computer Network/Information Services)
● MCC 4829 (Wire Transfer Money Orders)
● MCC 5085 (Industrial Supplies)
● MCC 5311 (Department Stores)
● MCC 5399 (Miscellaneous General Merchandise)
● MCC 5411 (Grocery Stores and Supermarkets)
● MCC 5661 (Shoe Stores)
● MCC 5691 (Men’s and Women’s Clothing Stores)
● MCC 5699 (Miscellaneous Apparel and Accessory Shops)
● MCC 5722 (Household Appliance Stores)
● MCC 5732 (Electronics Stores)
● MCC 5733 (Music Stores – Musical Instruments, Pianos, and Sheet Music)
● MCC 5734 (Computer Software Stores)
● MCC 5912 (Drug Stores and Pharmacies)
● MCC 5943 (Stationery Stores, Office and School Supply Stores)

14 October 2017 Visa Confidential PSR-601

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Acceptance
Specific Acceptance Environments and Procedures

Region/ Requirement
Country

● MCC 5944 (Jewelry Stores, Watches, Clocks, and Silverware Stores)

● MCC 5999 (Miscellaneous and Specialty Retail Stores)
● MCC 6211 (Security Brokers/Dealers)
● MCC 7011 (Lodging – Hotels, Motels, Resorts, Central Reservation Services)
● MCC 7832 (Motion Picture Theaters)
● MCC 7995 (Betting, including Lottery Tickets, Casino Gaming Chips, Off-Track
Betting, and Wagers at Race Tracks)
● MCC 8999 (Professional Services)
● MCC 9402 (Postal Services – Government Only)
If a Merchant is not enrolled in Verified by Visa 3D Secure 2.0 and is identified by the
Visa Fraud Monitoring Program, it will be subject to the High Risk MCC timeline, as
outlined in the Visa Fraud Monitoring Program.

India ● Ensure that its Electronic Commerce Merchant processes Electronic Commerce
Transactions using Verified by Visa or Visa Checkout2
● Not process a domestic Electronic Commerce Transaction unless the Cardholder has
been successfully authenticated using Verified by Visa or Visa Checkout2

New Zealand Ensure that its Electronic Commerce Merchant processes an Electronic

Commerce Transaction using Verified by Visa1 or an equivalent Visa-approved
authentication method, if either of the following:
● The Merchant exceeds USD 10,000 in Visa Transaction volume in any quarter and is
assigned one of the following MCCs:
– MCC 4814 (Telecommunication Services, including Local and Long Distance Calls,
Credit Card Calls, Calls through Use of Magnetic Stripe Reading Telephones, and Fax
Services)
– MCC 5499 (Miscellaneous Food Stores – Convenience Stores and Specialty Markets)
– MCC 5732 (Electronics Stores)
– MCC 5734 (Computer Software Stores)
– MCC 5941 (Sporting Goods Stores)
– MCC 5944 (Jewelry Stores, Watches, Clocks, and Silverware Stores)
– MCC 5947 (Gift, Card, Novelty and Souvenir Shops)
– MCC 6300 (Insurance Sales, Underwriting, and Premiums)
– MCC 7399 (Business Service [Not Elsewhere Classified])
– MCC 9399 (Government Services [Not Elsewhere Classified])
● The Merchant exceeds one of the following fraud thresholds in any quarter:

PSR-602 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Acceptance
Visa Core Rules and Visa Product and Service Rules

Region/ Requirement
Country

– The Merchant's fraudulent Visa Electronic Commerce Transaction volume

exceeds USD 25,000 and exceeds 0.25% of the Merchant's overall Visa Electronic
Commerce Transaction volume.
– The Merchant's fraudulent Visa Electronic Commerce Transaction volume exceeds
USD 250,000 and exceeds 0.025% of the Merchant's overall Visa Electronic
Commerce Transaction volume.

If the Merchant exceeds the Merchant fraud threshold, it must implement Verified by Visa1
within 120 days of discovery.

CEMEA Process Electronic Commerce Transactions using Verified by Visa

Region

Nigeria Not process a domestic Electronic Commerce Transaction unless the Cardholder has been
successfully authenticated using Verified by Visa

Europe All of the following:

Region
● Process Secure Electronic Commerce Transactions using Verified by Visa
● Support Verified by Visa for its Electronic Commerce Merchants
● Ensure that all High Brand-Risk Merchants and High Brand-Risk Sponsored
Merchants process Electronic Commerce Transactions using a Visa-approved payment
Authentication Method 
1
A Merchant must adhere to an Issuer's requested authentication method
2
This applies only to Visa Checkout Transactions less than or equal to INR 2,000.

ID# 0004619 Edition: Oct 2017 | Last Updated: Oct 2017

5.9.4.4 Online Gambling Merchant and Acquirer Requirements

An Online Gambling Merchant must both:

● Have a valid license or other appropriate authority to operate its website and/or application
● Identify an Online Gambling Transaction with both:
– MCC 7995 (Betting), even when gambling services are not the Merchant's primary business
– Either:
▪ In the AP Region, Canada Region, CEMEA Region, LAC Region, and US Region, identify the
Transaction with the Quasi-Cash/Online Gambling Transaction indicator
▪ In the Europe Region, identify the Transaction as an Online Gambling Transaction in the
Authorization Request and Clearing Record

14 October 2017 Visa Confidential PSR-603

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Acceptance
Specific Acceptance Environments and Procedures

If a Member, Merchant, Payment Facilitator, or Sponsored Merchant is unable to distinguish an Online

Gambling Transaction from other Transactions, it must both:

● Identify all Transactions as Online Gambling Transactions

● Inform the Cardholder that Transactions may be identified on the billing statement as gambling
Transactions 

In the Europe Region, an Acquirer must comply with the risk policy for Online Gambling Merchants
established by Visa.

ID# 0002474 Edition: Oct 2017 | Last Updated: Apr 2017

5.9.4.5 Use of Funds Transfer for Online Gambling

If a funds transfer to an individual is to be used for an Online Gambling Transaction, an Acquirer must
identify the funds transfer Transaction as an Online Gambling Transaction.

The Acquirer must have processes to identify and eliminate abuse by an individual, funds transfer
Merchant, or Online Gambling Merchant that attempts to circumvent proper Transaction identification.

If Visa determines that an individual is facilitating Online Gambling Transactions through funds
transfers, Visa may impose these requirements on the funds transfer Merchant for any future funds
transfers to that individual.

ID# 0002955 Edition: Oct 2017 | Last Updated: Oct 2014

5.9.4.6 Disbursement of Gambling Winnings to a Cardholder

In the AP Region, Canada Region, CEMEA Region, LAC Region, and US Region, a gambling Merchant
must not deposit a Credit Transaction to disburse gambling winnings to a Cardholder except for an
Original Credit Transaction.

In the Europe Region, a gambling Merchant must disburse gambling winnings to a Cardholder using
an Original Credit Transaction and not in the form of cash, a check, or any other payment method.

If a gambling Merchant uses an Original Credit Transaction to disburse gambling winnings to a

Cardholder, it must ensure that both the:

● Original Credit Transaction is processed to the same Account Number that was used to place the
winning wager
● Transaction representing the winning wager was lawfully made, properly identified, and processed
according to the Visa Rules

In the US Region, gambling winnings disbursed to a Visa Prepaid Card are not required to be issued to
the same Account Number that initiated the wager, but must comply with all of the following:

PSR-604 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Acceptance
Visa Core Rules and Visa Product and Service Rules

● Be submitted by a gambling Merchant authorized by the Issuer to disburse winnings via a program
that has been approved by Visa
● Be transmitted to the Issuer using a funding mechanism approved by Visa
● Represent a Transaction for the winning wager that was lawfully made, properly identified, and
processed according to Visa Rules

ID# 0002958 Edition: Oct 2017 | Last Updated: Apr 2017

5.9.4.7 Electronic Commerce Acquiring Qualifications – AP Region

Effective through 13 October 2017

Before acquiring an Electronic Commerce Merchant, an AP Acquirer must register with Visa and
either:

● Be financially sound (as determined by Visa) and either:

– Have minimum Tier 1 capital of USD 250 million
– Post collateral equivalent to 10% of the difference between the Member's Tier 1 capital
and USD 250 million
● Post collateral of USD 25 million in addition to any other risk control measures required by
Visa

ID# 0008571 Edition: Oct 2017 | Last Updated: Oct 2017

5.9.4.8 Electronic Commerce Merchant Requirements – Europe Region

In the Europe Region, an Acquirer must ensure that its Electronic Commerce Merchants that conduct
fewer than 1,000,000 Electronic Commerce Transactions per year either:

● Use a Payment Facilitator that is Payment Card Industry Data Security Standard (PCI DSS)- certified
for processing, transmitting, and storing account information or Transaction Information
● Demonstrate, and provide evidence to Visa upon request, that they are Payment Card Industry
Data Security Standard (PCI DSS)-compliant

ID# 0029654 Edition: Oct 2017 | Last Updated: Oct 2016

14 October 2017 Visa Confidential PSR-605

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Acceptance
Specific Acceptance Environments and Procedures

5.9.4.9 Verified by Visa Processing Requirements – Europe Region

In the Europe Region, an Acquirer must not submit into Interchange an Electronic Commerce
Transaction if the channel between Cardholder and Merchant does not comply with the Payment Card
Industry Data Security Standard (PCI DSS).

ID# 0029826 Edition: Oct 2017 | Last Updated: Oct 2017

5.9.4.10 Acquirer Registration – Cross-Border Acquired Electronic Commerce – Europe

Region

In the Europe Region, an Acquirer may contract with an Electronic Commerce Merchant located in, or
operating in, a different country within the Europe Region if it both:

● Complies with the requirements of the Visa Electronic Commerce Acquiring Program
● Has passported its license to the country of the Electronic Commerce Merchant, as specified in
Section 2.10.1.1, “EU Passporting – Member Requirements – Europe Region”

ID# 0029593 Edition: Oct 2017 | Last Updated: Oct 2016

5.9.4.11 Verified by Visa Chargeback Protection Limitations – US Region

In the US Region, an Acquirer must notify its Verified by Visa Merchant that its Electronic Commerce
Transactions are not eligible for Chargeback protection from Chargeback reason codes 75 (Transaction
Not Recognized) and 83 (Fraud-Card-Absent Environment)1 if either:

● The Merchant is classified with one of the following MCCs:

– MCC 4829 (Wire Transfer Money Orders)
– MCC 5967 (Direct Marketing – Inbound Teleservices Merchant)
– MCC 6051 (Non-Financial Institutions – Foreign Currency, Money Orders [not Wire Transfer],
Stored Value Card/Load, Travelers Cheques, and Debt Repayment)
– MCC 7995 (Betting, including Lottery Tickets, Casino Gaming Chips, Off-Track Betting, and
Wagers at Race Tracks)
● The Merchant has been identified in the Visa Chargeback Monitoring Program or the Visa Fraud
Monitoring Program. The Acquirer must notify the Merchant that it remains ineligible while it is
in either program, and for an additional 4 months after exiting the program. This condition also
applies if the Merchant enabled Verified by Visa while identified in either program.
1
For a Member that participates in Enhanced Dispute Resolution, Dispute condition 10.4: Other Fraud – Card-Absent
Environment

ID# 0004608 Edition: Oct 2017 | Last Updated: Oct 2017

PSR-606 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Acceptance
Visa Core Rules and Visa Product and Service Rules

5.9.5 Mail/Phone Order Transactions

5.9.5.1 Disclosure of Mail/Phone Order Merchant Outlet Country

A Mail/Phone Order Merchant must disclose the Merchant Outlet country when presenting payment
options to a Cardholder.

ID# 0002902 Edition: Oct 2017 | Last Updated: Oct 2014

5.9.6 Aggregated Transactions

5.9.6.1 Aggregated Transaction Merchant Requirements

Only the following Merchants may process an Aggregated Transaction:

● Electronic Commerce Merchants

● Merchants assigned one of the following MCCs:
– 4111 (Local and Suburban Commuter Passenger Transportation, Including Ferries)
– 4112 (Passenger Railways)
– 4131 (Bus Lines)

An Aggregated Transaction must comply with all of the following:

● Effective through 13 October 2017

Consist only of purchases made from a single Merchant with a single trading name
● Effective through 13 October 2017
Consist only of purchases made using the same Account Number
● Not include purchases made more than 7 calendar days apart or, in the US Region, more than 3
calendar days apart
● Effective through 13 October 2017
Not exceed USD 25 (or local currency equivalent) or, in the US Region, USD 15
● Effective 14 October 2017 
For an Electronic Commerce Transaction, not exceed USD 15 (or local currency equivalent)
● Effective 14 October 2017 
For a Transaction with MCC 4111, 4112, or 4131, not exceed USD 25 (or local currency equivalent)
or in the US Region, USD 15

For an Aggregated Transaction, a Merchant must do all of the following:

● At the Point of Transaction, inform the Cardholder of all of the following:

14 October 2017 Visa Confidential PSR-607

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Acceptance
Specific Acceptance Environments and Procedures

– That Transaction aggregation will occur

– The Transaction aggregation terms, including the maximum number of calendar days and
Transaction value
– Effective through 13 October 2017
In the US Region, for an Electronic Commerce Transaction, that the Issuer may hold available
funds of up to USD 15 for 3 calendar days
– How to obtain details of the aggregated purchases
● Make individual purchase information and Aggregated Transaction information available to a
Cardholder for at least 120 days after the processing date of the Aggregated Transaction
● In the US Region, both:
– Be able to process a Partial Authorization
– For an Electronic Commerce Transaction, obtain an Authorization of no more than USD 15 at
the start of each aggregation session

ID# 0002906 Edition: Oct 2017 | Last Updated: Oct 2017

5.9.7 T&E and Rental Transactions

5.9.7.1 International Airline Program Participation Requirements

Before entering into a Merchant Agreement with an Airline for participation in the International Airline
Program, an Acquirer must do all of the following:

● Meet Visa capitalization and reserve requirements

● Obtain approval of its business plan from Visa
● Ensure that the Airline sells tickets directly in its own name in 2 or more countries, operates
scheduled flights between 2 or more countries, or both

An Acquirer must notify Visa if it acquires an Airline Merchant Outlet that is in a country not specified
in the business plan.

ID# 0006089 Edition: Oct 2017 | Last Updated: Oct 2017

5.9.7.2 Merchant Requirements for Guaranteed Reservations

If a Merchant accepts a Guaranteed Reservation, the Merchant must do all of the following:

● Be one of the following Merchant types:

– Lodging Merchant

PSR-608 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Acceptance
Visa Core Rules and Visa Product and Service Rules

– Effective through 13 October 2017

Car Rental Merchant
– Aircraft rental Merchant
– Bicycle rental Merchant
– Boat rental Merchant
– Equipment rental Merchant
– Motor home rental Merchant
– Motorcycle rental Merchant
– Effective through 13 October 2017
Truck and trailer rental Merchant
– Trailer park or campground
– Effective 14 October 2017
Vehicle Rental Merchant
● Provide disclosure of reservation conditions to the Cardholder at the time of the reservation. If
the reservation was made by telephone, the Merchant must send to the Cardholder a written
reservation confirmation containing all required disclosures within 24 hours of the reservation.
● Provide to the Cardholder a period of at least 24 hours after delivery of the
reservation confirmation to cancel the reservation without penalty
● Hold the reservation for at least 24 hours after the agreed start time unless the Cardholder cancels
the reservation by the time specified in the Merchant’s cancellation policy
● If the Cardholder claims the reservation within 24 hours of the agreed start time, and the
Merchant has failed to hold the reservation, provide at no cost to the Cardholder comparable
accommodation, merchandise, or services, and pay for associated costs, or as otherwise agreed by
the Cardholder, until the reserved accommodation, merchandise, or services become available
● Process a No-Show Transaction only if the Cardholder has not properly canceled the reservation
according to the disclosed and agreed cancellation policy and has not claimed the reservation

ID# 0029266 Edition: Oct 2017 | Last Updated: Oct 2016

5.9.7.3 Conditions for Assessing Amended Amounts or Delayed Charges

A Merchant may process a Transaction evidencing an amended amount or delayed charge, only as
follows:

14 October 2017 Visa Confidential PSR-609

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Acceptance
Specific Acceptance Environments and Procedures

Table 5-21: Conditions for Amended Amounts and Delayed Charges

  Amended Amounts Delayed Charges for All Other
Loss, Theft, or Damage1 Delayed Charges

Eligible Merchant types ● Aircraft rental Merchant

● Bicycle rental Merchant
● Boat rental Merchant
● Effective through 13 October 2017
Car Rental Merchant
● Cruise Line
● Equipment rental Merchant
● Lodging Merchant
● Motor home rental Merchant
● Motorcycle rental Merchant
● Trailer parks and campgrounds
● Effective through 13 October 2017
Truck and trailer rental Merchant
● Effective 14 October 2017
Vehicle Rental Merchant

The charge must: Be directly related to Comply with all of the Be directly related to
both: following: both:
● The merchandise or ● Be directly related to ● The merchandise or
services provided the merchandise or services provided
by the Merchant to services provided by by the Merchant to
the Cardholder (for the Merchant to the the Cardholder (for
example: insurance Cardholder during example: tolls or
or rental fees) the rental period parking tickets)
● A Transaction ● Be the actual cost ● A Transaction
in which the for replacement/ in which the
Cardholder repair of damage Cardholder
participated to the Merchant’s participated
property or for
an insurance
deductible,
whichever is less
● If a prepayment, not
be used to pay for
damage, theft, or
loss of use

PSR-610 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Acceptance
Visa Core Rules and Visa Product and Service Rules

  Amended Amounts Delayed Charges for All Other

Loss, Theft, or Damage1 Delayed Charges

To support the The amended Within 10 business Both:

charge, the Merchant Transaction Receipt days of the rental
● The Transaction
must provide to the return, check-out,
Receipt for the
Cardholder: or disembarkation
delayed charge
date, and before
processing any ● An explanation of
additional Transaction, the charge (if for
documentation that a parking ticket or
does all of the following: traffic violation,
this must include
● Explains the charge
documentation from
and connects the
the appropriate
charge to the
civil authority
Cardholder’s use of
with the license
the merchandise or
number of the
services during the
rental vehicle, the
rental period
time and location
● Includes2 any of the violation,
accident, police, or and the amount of
insurance report the penalty in the
currency of the civil
● For damage to authority)
a rental vehicle,
provides at least
2 quotes from
entities that are
legally permitted to
perform repairs
● Specifies the portion
of the loss, theft,
or damage that will
be paid by insurance
and the reason that
the Cardholder
is liable for the
amount claimed

14 October 2017 Visa Confidential PSR-611

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Acceptance
Specific Acceptance Environments and Procedures

  Amended Amounts Delayed Charges for All Other

Loss, Theft, or Damage1 Delayed Charges

● Informs the
Cardholder that
payment for
loss, theft, or
damage with the
Cardholder’s Visa
Card is optional and
not a required or
default payment
option

The Cardholder must No, unless required In the AP Region, No

expressly approve by applicable laws or Canada Region,
the charge before the regulations CEMEA Region,
Merchant processes the LAC Region, and
Transaction (except in US Region, yes. The
the Europe Region): Cardholder must
expressly agree in
writing to pay the
specific charges after the
loss, theft, or damage
has occurred and after
receiving all required
disclosures and amounts
from the Merchant.
In the Europe Region:
● The Cardholder may,
within 10 business
days of receiving
this confirmation,
and at no cost to the
Merchant, provide
an alternative
written estimate for
the cost of repairing
the damage.

PSR-612 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Acceptance
Visa Core Rules and Visa Product and Service Rules

  Amended Amounts Delayed Charges for All Other

Loss, Theft, or Damage1 Delayed Charges

● If agreement is not
reached between the
Merchant and the
Cardholder for the
cost of repairing the
damage, and if the
Merchant processes
the delayed charge
Transaction,
the Cardholder
may dispute the
Transaction.
● The Merchant must
wait 20 business
days from the date
of the confirmation
receipt provided
to the Cardholder
before processing a
delayed charge for
damages.

The Merchant must 24 hours of check-out or 90 calendar days of the rental return, check-out, or
process the charge rental return disembarkation date
within:
1
Requirements for rental Merchants in the Europe Region are specified in Section 5.9.7.4, “Rental Merchant Charges for
Damages – Europe Region.”
2
Required for Transactions involving car or truck rental. For all other Merchants, as applicable

ID# 0007398 Edition: Oct 2017 | Last Updated: Apr 2017

5.9.7.4 Rental Merchant Charges for Damages – Europe Region

In the Europe Region, when a rental Merchant carries out a delayed charge Transaction for charges
relating to damage to a rental vehicle, the Merchant must provide the Acquirer with all of the
following:

● A copy of the rental agreement

● An estimate of the cost of the damage from an organization that can legally provide repairs
● The relevant civil authority's accident report (if applicable)

14 October 2017 Visa Confidential PSR-613

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Acceptance
Specific Acceptance Environments and Procedures

● Documentation showing that the Cardholder has given consent that a delayed charge Transaction
may be processed using the Cardholder's Card to cover damages to a rental vehicle. This consent
must be evidenced by either:
– The Cardholder's signature on the same page as, and close to, the description of the charges
that may be covered by the delayed charge Transaction
– The Cardholder's signature on the agreement and the Cardholder's initials on each page of the
agreement, including on the same page as the description of the charges that may be covered
by the delayed charge Transaction
● Any other documentation demonstrating the Cardholder's liability for the damage
● A copy of the insurance policy of the rental Merchant, if the Merchant requires that the Cardholder
pay an insurance deductible for damages and a copy of the vehicle rental agreement showing that
the Cardholder consents to be responsible for the insurance deductible

ID# 0004141 Edition: Oct 2017 | Last Updated: Apr 2017

5.9.8 Dynamic Currency Conversion

5.9.8.1 Dynamic Currency Conversion (DCC) – Acquirer Requirements

Before processing a Dynamic Currency Conversion Transaction, an Acquirer must both:

● Comply with the Dynamic Currency Conversion registration and certification requirements
specified in the International Transactions Guide (or, in the Europe Region, DCC Acquirer and
Merchant Standards Manual)
● Ensure that each Merchant Outlet conducting Dynamic Currency Conversion complies with the
Visa Rules and International Transactions Guide (or, in the Europe Region, DCC Acquirer and
Merchant Standards Manual)

ID# 0025740 Edition: Oct 2017 | Last Updated: Oct 2016

5.9.8.2 Dynamic Currency Conversion (DCC) – Written Disclosure Requirement

An Acquirer must ensure that, before initiating a Dynamic Currency Conversion Transaction, its
Merchant complies with all of the following Dynamic Currency Conversion Cardholder written
disclosure requirements in all acceptance environments, with the exception of telephone order
Transactions, as specified in the International Transactions Guide (or, in the Europe Region, DCC
Acquirer and Merchant Standards Manual):

● Currency symbol of the Merchant's local currency

● Transaction amount of the goods or services purchased in the Merchant's local currency
● Exchange rate used to determine the Transaction amount

PSR-614 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Acceptance
Visa Core Rules and Visa Product and Service Rules

● Any currency conversion commission, fees, or markup on the exchange rate over a wholesale rate
or government-mandated rate
● Currency symbol of the proposed Transaction Currency
● Total Transaction amount charged by the Merchant in the proposed Transaction Currency

For telephone order Transactions, a Merchant must verbally notify the Cardholder of all the
information listed above before initiating a Dynamic Currency Conversion Transaction.

Additional written disclosure requirements for Lodging Merchants and Car Rental Merchants are
specified in Section 5.9.8.4, “Dynamic Currency Conversion (DCC) – Additional Requirements for
Lodging Merchants and Vehicle Rental Merchants.”

ID# 0026059 Edition: Oct 2017 | Last Updated: Oct 2016

5.9.8.3 Dynamic Currency Conversion (DCC) – Merchant Requirements

A Merchant offering Dynamic Currency Conversion must comply with all of the following:

● Be registered with Visa and use a solution that has been certified by Visa as compliant with the
Visa Rules, as specified in the International Transactions Guide (or, in the Europe Region, DCC
Acquirer and Merchant Standards Manual)
● Inform the Cardholder that DCC is optional
● Offer DCC in the Cardholder Billing Currency
● Not impose any additional requirements on the Cardholder to have the Transaction processed in
the local currency
● Not use any language or procedures that may cause the Cardholder to choose DCC by default
● Not misrepresent, either explicitly or implicitly, that its DCC service is a Visa service
● Not convert a Transaction amount in the local currency that has been approved by the Cardholder
into an amount in the Cardholder's billing currency after the Transaction has been completed but
not yet entered into Interchange
● Ensure that the Cardholder expressly agrees to a DCC Transaction,1 as specified in Section 5.10.3.3,
“Required Transaction Receipt Content for Specific Transaction Types”
● In the US Region or a US Territory, include the US Credit Card Surcharge amount, if assessed, in the
conversion
● In the AP Region (Australia), include any Surcharge amount, if assessed, in the conversion
● In the Europe Region, inform the Cardholder before obtaining Authorization that DCC is a service
provided by the Merchant or Acquirer

14 October 2017 Visa Confidential PSR-615

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Acceptance
Specific Acceptance Environments and Procedures

If an Electronic Commerce Merchant uses a Cardholder’s Account Number to determine eligibility to

convert the purchase amount from the Merchant’s currency to the Cardholder Billing Currency it must
comply with all requirements relating to a DCC Transaction.
1
In the Europe Region, the Cardholder must expressly agree to or decline DCC by either checking a single box displayed to
agree to DCC or by checking one of 2 boxes displayed, one to agree to DCC, the other to decline DCC.

ID# 0003100 Edition: Oct 2017 | Last Updated: Oct 2016

5.9.8.4 Dynamic Currency Conversion (DCC) – Additional Requirements for Lodging

Merchants and Vehicle Rental Merchants

Effective through 13 October 2017

Before initiating Dynamic Currency Conversion for a priority check-out Transaction or an express-
return Transaction, a Lodging Merchant or Car Rental Merchant must complete a written
agreement with the Cardholder that specifies all of the following:

Effective 14 October 2017

Before initiating Dynamic Currency Conversion for a priority check-out Transaction or an express-
return Transaction, a Lodging Merchant or Vehicle Rental Merchant must complete a written
agreement with the Cardholder that specifies all of the following:

●  That the Cardholder has agreed that Dynamic Currency Conversion will take place
● That the Cardholder has been offered a choice of currencies for payment, including the
Merchant's local currency
● The specific Transaction Currency agreed by the Cardholder and Merchant
● That the Cardholder expressly agrees to DCC by marking an "accept" box on the written
agreement
● Any currency conversion commission, fees, or markup on the exchange rate over a wholesale
rate or government-mandated rate
● That the exchange rate will be determined by the Merchant at a later time, without additional
consultation with the Cardholder
● That Dynamic Currency Conversion is conducted by the Merchant

The Merchant must disclose to the Cardholder all of the Transaction Receipt requirements specified in
Section 5.10.3.3, “Required Transaction Receipt Content for Specific Transaction Types.”

ID# 0008642 Edition: Oct 2017 | Last Updated: Oct 2016

PSR-616 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Acceptance
Visa Core Rules and Visa Product and Service Rules

5.9.8.5 Dynamic Currency Conversion (DCC) – Mail Order Requirements

Before initiating Dynamic Currency Conversion for a mail order Transaction, a Merchant must include
all of the following information on the mail order form:

● That the Cardholder has been offered a choice of currencies for payment, including the Merchant's
local currency
● The specific Transaction Currency agreed by the Cardholder and Merchant
● That the Cardholder expressly agrees to DCC by marking an "accept" box on the mail order form
1

● Any currency conversion commission, fees, or markup on the exchange rate over a wholesale rate
or government-mandated rate
● That the exchange rate will be determined by the Merchant on the date that the Transaction is
processed, without additional consultation with the Cardholder
● That Dynamic Currency Conversion is conducted by the Merchant
1
In the Europe Region, the Cardholder must expressly agree to or decline DCC by either checking a single box displayed to
agree to DCC or by checking one of 2 boxes displayed, one to agree to DCC, the other to decline DCC.

ID# 0026060 Edition: Oct 2017 | Last Updated: Oct 2016

5.9.8.6 Multi-Currency Priced Transaction Requirements

In a Multi-Currency Priced Transaction, the displayed price and currency selected by the Cardholder
must be the same price and currency charged to the Cardholder, printed on the Transaction Receipt,
and entered into Interchange by the Acquirer.

ID# 0026216 Edition: Oct 2017 | Last Updated: Oct 2014

5.9.9 Prepayments, Repeated Payments, and Deferred Payments

5.9.9.1 Requirements for Prepayments and Transactions Using Stored Credentials

Effective through 13 October 2017

A Merchant that processes partial and full prepayments, Installment Transactions, and Recurring
Transactions must comply with Table 5-22, “Requirements for Prepayments and Repeated
Payments (Effective through 13 October 2017).”

14 October 2017 Visa Confidential PSR-617

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Acceptance
Specific Acceptance Environments and Procedures

Effective 14 October 2017

A Merchant or its agent, a Payment Facilitator, or a Digital Wallet Operator that processes partial
and full prepayments and that stores a Stored Credential and/or processes Transactions using a
Stored Credential must comply with Table 5-23, “Requirements for Prepayments and Transactions
Using Stored Credentials (Effective 14 October 2017).”

These requirements do not apply to the following when the Merchant or its agent uses the Stored
Credential for a single Transaction or a single purchase:

● A No-Show Transaction
● A Transaction involving an amended amount or a delayed charge
● A Transaction involving an Incremental Authorization
● A Transaction where the Merchant is allowed to submit a new Authorization Request for the
same Transaction
● A Transaction that received a Decline Response and is resubmitted for Authorization, as
specified in Section 7.3.6.1, “Preauthorized Transaction Decline Response”

Table 5-22: Requirements for Prepayments and Repeated Payments (Effective through 13 October 2017)
 Prepayment (Partial) Prepayment (Full) Installment Transaction Recurring Transaction

Eligible Purchases

Any Any of the following: Any Any

● T&E
● Custom merchan-
dise or services
● In a Face-to-Face
Environment,
where not all
items purchased
in the Transaction
are immediately
available but will be
shipped or provided
at a later date
● Recreational services
or activities related
to tourism and travel

Disclosure to Cardholder and Cardholder Consent 

PSR-618 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Acceptance
Visa Core Rules and Visa Product and Service Rules

 Prepayment (Partial) Prepayment (Full) Installment Transaction Recurring Transaction

The Merchant must The Merchant must The Merchant must The Cardholder must
provide, and the provide, and the provide, and the consent to1 periodic
Cardholder must Cardholder must Cardholder must charges for recurring
consent to,1 all of the consent to,1 all of the consent to,1 the merchandise or services
following in writing at following in writing merchandise or services at the time of the
the time of the first or at the time of the full and all of the following first Transaction. This
only partial prepayment: prepayment: in writing at the time of permission must include
the first Transaction: at least all of the
● Description ● Description
following, in writing, and
of promised of promised ● Terms of service
must be provided to the
merchandise or merchandise or
● Timing of delivery to Cardholder:
services services
Cardholder
● The Transaction
● Terms of service ● Terms of service
● Transaction amount amount, unless
● Timing of delivery to ● Timing of delivery to the Recurring
● Total purchase price
Cardholder Cardholder Transactions are for
● Terms of future varying amounts
● Transaction amount ● Transaction amount
payments, including
● The frequency of the
● Total purchase price ● Refund policies the dates, amounts,
recurring charges (in
and currency
● Terms of final ● Date and time the Europe Region,
payment, including that any refund ● Cancellation and the fixed dates
the amount and privileges expire refund policies on or intervals at
currency without prepayment which the Recurring
● Any associated
forfeiture Transactions will be
● Cancellation and charges, including
processed)
refund policies ● Any associated shipping and
charges handling charges ● The duration for
● Date and time that
and any applicable which Cardholder
any cancellation
tax permission is
privileges expire
granted
without prepayment
forfeiture ● Acknowledgement
of the Merchant's
● Any associated
cancellation and
charges
refund policies
● Where surcharging
is permitted,
acknowledgement
of any surcharge
assessed and
the associated
disclosures
The Merchant must
retain the Cardholder's
permission for the
duration of the recurring
merchandise or services.

14 October 2017 Visa Confidential PSR-619

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Acceptance
Specific Acceptance Environments and Procedures

 Prepayment (Partial) Prepayment (Full) Installment Transaction Recurring Transaction

Amount 

A prepayment amount The prepayment amount An Installment A Recurring Transaction

must be less than the must be equal to the Transaction amount amount must not:
cost of the merchandise cost of the merchandise must be less than
● Include partial
or services purchased or services purchased. the total price of the
payment for
and must be applied to merchandise or services
merchandise
the total obligation. purchased (and may
or services
include interest charges,
purchased in a
except in the US Region)
single Transaction
and must be applied to
the total obligation. ● Include finance
charges

Transaction Processing Requirements 

Zero Floor Limit for The Merchant must Zero Floor Limit Zero Floor Limit
each Transaction. The comply with all (Authorization required) (Authorization required)
amount authorized must requirements applicable for each Transaction. The for each Transaction. The
be no more than the to the Transaction type. amount authorized must amount authorized must
amount of the individual be no more than the be no more than the
Transaction. amount of the individual amount of the individual
If an Authorization Transaction. Transaction.
Request for a If an Authorization
subsequent payment Request for a
is declined, the subsequent payment
Merchant must notify is declined, the
the Cardholder in Merchant must notify
writing and allow the the Cardholder in
Cardholder at least 7 writing and allow the
days to pay by other Cardholder at least 7
means. days to pay by other
means.
A Merchant must
not process an initial
Installment Transaction
until the merchandise
or services have
been provided to the
Cardholder and must
not process individual
Installment Transactions
at intervals less than
either:
● 7 calendar days

PSR-620 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Acceptance
Visa Core Rules and Visa Product and Service Rules

 Prepayment (Partial) Prepayment (Full) Installment Transaction Recurring Transaction

● In the US Region,
the monthly
anniversary of the
shipment date
Except as specified in
the Visa International
Certificate of
Incorporation and By-
Laws, Visa assumes
no liability for an
Installment Transaction
processed more than 30
calendar days from the
Authorization date.

Cancellation Procedure 

If the Cardholder cancels within the terms of the cancellation policy, the The Merchant must:
Merchant must provide to the Cardholder both of the following within 3
● Provide an online
business days:
cancellation
● Cancellation or refund confirmation in writing procedure if the
Cardholder's request
● Credit Transaction Receipt for the amount specified in the cancellation policy
for merchandise or
services was initially
accepted online
● Not complete
a Recurring
Transaction beyond
the duration
expressly authorized
by the Cardholder
or if it receives
either a cancellation
notice from the
Cardholder or a
Decline Response

Retention of Payment

14 October 2017 Visa Confidential PSR-621

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Acceptance
Specific Acceptance Environments and Procedures

 Prepayment (Partial) Prepayment (Full) Installment Transaction Recurring Transaction

If the Cardholder does If the Cardholder does None None

not pay the balance not cancel within
and does not cancel the terms of the
within the terms of the cancellation policy,
cancellation policy, the the Merchant may
Merchant may retain retain a full prepayment
a partial prepayment only if the Merchant
only if the Merchant has disclosed on the
has disclosed on the Transaction Receipt
Transaction Receipt that the prepayment is
that the prepayment is nonrefundable.
nonrefundable.

Merchant Responsibility to Refund an Amount and Provide a Comparable Substitute

The Merchant must refund the full amount paid if The Merchant must refund the full amount paid if
the Merchant has not adhered to the terms of the the Merchant has not adhered to the terms of the
sale or service. sale or service.
If the Cardholder claims a reservation, and the
Merchant has not held the reservation, the Merchant
must provide at no additional cost to the Cardholder
comparable merchandise or services and pay any
associated costs for the remainder of the reserved
time period, or as agreed between the Merchant and
the Cardholder. 
1
Where required by applicable laws or regulations, the Merchant or its agent must also provide to the Cardholder a
record of the Cardholder's consent. 

Table 5-23: Requirements for Prepayments and Transactions Using Stored Credentials (Effective 14 October
2017)
Prepayment (Partial) Prepayment (Full) Transaction Using a Stored Credential

Eligible Purchases

Any Any of the following: Any

● T&E
● Custom
merchandise or
services

PSR-622 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Acceptance
Visa Core Rules and Visa Product and Service Rules

Prepayment (Partial) Prepayment (Full) Transaction Using a Stored Credential

● In a Face-to-Face
Environment,
where not all
items purchased
in the Transaction
are immediately
available but will be
shipped or provided
at a later date
● Recreational services
or activities related
to tourism and travel

Disclosure to Cardholder and Cardholder Consent

Effective 14 October 2017 in the Europe Region

Effective 14 April 2018 in the AP Region, Canada Region, CEMEA Region, LAC Region, and US Region
When entering into a Cardholder agreement, all requirements related to the specific Transaction type listed
below must be clearly displayed at the time that the Cardholder gives their consent and must be displayed
separately from the general purchase terms and conditions.

The Merchant must The Merchant must When capturing a Stored Credential for the first time,
provide, and the provide, and the the Merchant or its agent, the Payment Facilitator, or
Cardholder must Cardholder must the Staged Digital Wallet Operator must establish an
consent to,1 all of the consent to,1 all of the agreement with the Cardholder1 that contains all of
following in writing at following in writing the following:
the time of the first or at the time of the full
● A truncated version of the Stored Credential (for
only partial prepayment: prepayment:
example: last 4 digits of the Account Number),
● Description ● Description as it may be updated from time to time
of promised of promised
● How the Cardholder will be notified of any
merchandise or merchandise or
changes to the agreement
services services
● How the Stored Credential will be used
● Terms of service ● Terms of service
● The expiration date of the agreement, if
● Timing of delivery to ● Timing of delivery to
applicable
Cardholder Cardholder
In addition, before processing an Installment
● Transaction amount ● Transaction amount
Transaction, Recurring Transaction, or Unscheduled
● Total purchase price ● Refund policies Credential-on-File Transaction, the Merchant or
its agent must obtain the Cardholder's express
● Terms of final ● Date and time
payment, including that any refund informed consent1 to an agreement that contains all
the amount and privileges expire of the following:
currency without prepayment ● The Transaction amount (including all associated
forfeiture taxes and charges) or a description of how the
● Cancellation and
refund policies ● Any associated Transaction amount will be determined
charges

14 October 2017 Visa Confidential PSR-623

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Acceptance
Specific Acceptance Environments and Procedures

Prepayment (Partial) Prepayment (Full) Transaction Using a Stored Credential

● Date and time that ● The Transaction currency

any cancellation
● Where surcharging is permitted,
privileges expire
acknowledgement of any surcharge assessed
without prepayment
and the associated disclosures
forfeiture
● Cancellation and refund policies
● Any associated
charges ● The location of the Merchant Outlet
● In addition, for Installment Transactions, both:
– Total purchase price
– Terms of future payments, including the
dates, amounts, and currency
● In addition, for Recurring Transactions, the fixed
dates or intervals on which the Transactions will
be processed
● In addition, for Unscheduled Credential-on-
File Transactions, the event that will prompt the
Transaction (for example: if the Cardholder's
balance falls below a certain amount)
The Merchant or its agent, the Payment Facilitator,
or the Staged Digital Wallet Operator must retain
the Cardholder's agreement for the duration of the
agreement and provide it to the Issuer upon request.

Amount

A prepayment amount The prepayment amount The amount:

must be less than the must be equal to the
● For an Installment Transaction, may include
cost of the merchandise cost of the merchandise
interest charges, except in the US Region
or services purchased or services purchased.
and must be applied to ● For a Recurring Transaction or an Unscheduled
the total obligation. Credential-on-File Transaction, must not include
finance charges

Transaction Processing Requirements

Zero Floor Limit for The Merchant must Zero Floor Limit (Authorization required) for the
each Transaction. The comply with all initial and subsequent Transactions. The amount
amount authorized must requirements applicable authorized must be no more than the amount of the
be no more than the to the Transaction type. individual Transaction.
amount of the individual
Transaction.

PSR-624 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Acceptance
Visa Core Rules and Visa Product and Service Rules

Prepayment (Partial) Prepayment (Full) Transaction Using a Stored Credential

If an Authorization When capturing a Stored Credential for the first time,

Request for a the Merchant or its agent, the Payment Facilitator, or
subsequent payment the Staged Digital Wallet Operator must do all of the
is declined, the following:
Merchant must notify
● Either:
the Cardholder in
writing and allow the – Submit an Authorization Request for the
Cardholder at least 7 amount due
days to pay by other
– If payment is not required, submit an
means.
Account Verification
● Use the appropriate indicator in the POS
environment field
● If the initial Authorization Request or Account
Verification is not approved, not store the
credential
For a Transaction using a Stored Credential, the
Merchant or its agent, the Payment Facilitator, or the
Staged Digital Wallet Operator must use POS Entry
Mode code 10.
In addition, for a subsequent Recurring Transaction,
Installment Transaction, or Unscheduled Credential
on File Transaction, the Merchant or its agent, the
Payment Facilitator, or the Staged Digital Wallet
Operator must use the appropriate indicator in the
POS environment field.
For a Transaction using a Stored Credential initiated
by the Cardholder, the Merchant or its agent must
also validate the Cardholder’s identity (for example:
with a login ID and password) before processing
each Transaction.
For an Installment Transaction, all of the following:
● If an Authorization Request for a subsequent
payment is declined, the Merchant or its agent
must notify the Cardholder in writing and allow
the Cardholder at least 7 days to pay by other
means.
● A Merchant or its agent must not process
an initial Installment Transaction until the
merchandise or services have been provided to
the Cardholder and must not process individual
Installment Transactions at intervals less than
either:
– 7 calendar days

14 October 2017 Visa Confidential PSR-625

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Acceptance
Specific Acceptance Environments and Procedures

Prepayment (Partial) Prepayment (Full) Transaction Using a Stored Credential

– In the US Region, the monthly anniversary of

the shipment date
● Except as specified in the Visa International
Certificate of Incorporation and By-Laws,
Visa assumes no liability for an Installment
Transaction processed more than 30 calendar
days from the Authorization date.

Cancellation Procedure

If the Cardholder cancels If the Cardholder cancels The Merchant or its agent must both:
within the terms of the within the terms of the
● Provide a simple cancellation procedure, and,
cancellation policy, the cancellation policy, the
if the Cardholder’s order was initially accepted
Merchant must provide Merchant must provide
online, at least an online cancellation procedure
to the Cardholder both to the Cardholder both
of the following within 3 of the following within 3 ● Not complete a Transaction:
business days: business days:
– Beyond the duration expressly agreed by the
● Cancellation or ● Cancellation or Cardholder
refund confirmation refund confirmation
– If the Cardholder requests that the Merchant
in writing in writing
or its agent change the payment method
● Credit Transaction ● Credit Transaction
– If the Cardholder cancels according to the
Receipt for the Receipt for the
agreed cancellation policy
amount specified amount specified
in the cancellation in the cancellation – If it receives a Decline Response
policy policy
For an Installment Transaction, if the Cardholder
cancels within the terms of the cancellation policy,
the Merchant or its agent must provide to the
Cardholder both of the following within 3 business
days:
● Cancellation or refund confirmation in writing
● Credit Transaction Receipt for the amount
specified in the cancellation policy

Retention of Payment

If the Cardholder does If the Cardholder does None

not pay the balance not cancel within
and does not cancel the terms of the
within the terms of the cancellation policy,
cancellation policy, the the Merchant may
Merchant may retain retain a full prepayment
a partial prepayment only if the Merchant
only if the Merchant has disclosed on the
has disclosed on the Transaction Receipt
Transaction Receipt

PSR-626 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Acceptance
Visa Core Rules and Visa Product and Service Rules

Prepayment (Partial) Prepayment (Full) Transaction Using a Stored Credential

that the prepayment is that the prepayment is

nonrefundable. nonrefundable.

Merchant Responsibility to Refund an Amount and Provide a Comparable Substitute

The Merchant must refund the full amount paid if The Merchant or its agent must refund the full
the Merchant has not adhered to the terms of the amount paid if the Merchant has not adhered to the
sale or service. terms of the sale or service.
If the Cardholder claims a reservation, and the
Merchant has not held the reservation, the Merchant
must provide at no additional cost to the Cardholder
comparable merchandise or services and pay any
associated costs for the remainder of the reserved
time period, or as agreed between the Merchant and
the Cardholder.
1
Where required by applicable laws or regulations, the Merchant or its agent must also provide to the Cardholder a
record of the Cardholder's consent.

ID# 0029267 Edition: Oct 2017 | Last Updated: Oct 2017

5.9.9.2 Cardholder Permission for Recurring and Mail/Phone Order Transactions –

Europe Region

In the Europe Region, Cardholder written permission for a Recurring Transaction or a Mail/Phone
Order Transaction must contain all of the following:

● Account Number
● Transaction Date
● Transaction amount
● Authorization Code, if any
● Cardholder signature
● Merchant name
● Merchant location
● Description of merchandise or services

ID# 0029806 Edition: Oct 2017 | Last Updated: Oct 2016

14 October 2017 Visa Confidential PSR-627

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Acceptance
Specific Acceptance Environments and Procedures

5.9.9.3 Additional Merchant Requirements for Transactions Using a Stored

Credential – Europe Region

Effective through 13 October 2017

In the Europe Region, if a Merchant does not process a Recurring Transaction or Installment

Transaction at the time of entering an agreement with a Cardholder, the Merchant must both:

● Submit an Account Number Verification Transaction

● Identify the Account Number Verification Transaction as a Recurring Transaction or
Installment Transaction in the Authorization Request

If the Account Number Verification Transaction is not approved, the Merchant must not submit
any subsequent Transactions under that agreement with the Cardholder.

ID# 0029843 Edition: Oct 2017 | Last Updated: Oct 2017

5.9.9.4 Merchant Communication Requirements for Recurring and Unscheduled

Credential-on-File Transactions – Europe Region

In the Europe Region, a Merchant must use the method of communication agreed with the Cardholder
to do the following:

● For a Recurring Transaction, both:

– Provide the Cardholder with confirmation that a Recurring Transaction agreement has been
established within 2 business days
– Provide notification to the Cardholder at least 7 working days before a Recurring Transaction if
any of the following is true:
▪ More than 6 months have elapsed since the previous Recurring Transaction.
▪ A trial period, introductory offer, or any promotional activity has expired.
▪ The Recurring Transaction agreement has been changed, including, but not limited to:
▪ Any change to the amount of the Recurring Transaction
▪ Any change to the date of the Recurring Transaction
● Effective 14 October 2017
For an Unscheduled Credential-on-File Transaction, provide notification to the Cardholder of
any change in the agreement, including, but not limited to, any change in the amount of the
Transaction, at least 2 working days before the change

At the same time as providing this notification, the Merchant must advise the Cardholder how to
cancel the agreement with the Merchant.

ID# 0029844 Edition: Oct 2017 | Last Updated: Oct 2016

PSR-628 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Acceptance
Visa Core Rules and Visa Product and Service Rules

5.9.9.5 Mobile Phone Airtime Prepayment – Europe Region (United Kingdom)

In the Europe Region (United Kingdom), to accept a Transaction for the purchase of prepaid mobile
phone airtime in a Card-Absent Environment, a Merchant must do all of the following:

● Register no more than 2 Visa Cards or Visa Electron Cards per mobile phone account, and no more
than 2 mobile phone accounts per Visa Card or Visa Electron Card
● Obtain the Cardholder's name and home address
● Check the Card Verification Value 2 (CVV2) and Account Verification Service (AVS) data
● For a Recurring Transaction, all of the following:
– Establish only one Recurring Transaction agreement per mobile phone account
– Authenticate the initial Recurring Transaction by either:
▪ Verified by Visa (VbV)—Electronic Commerce Indicator 5
▪ CVV2/AVS checks
– Conduct a new CVV2/AVS data check if the Cardholder’s Stored Credential changes

CVV2/AVS checks are not required on subsequent Recurring Transactions when all of the following
criteria are met:

● The account of the Visa Card or Visa Electron Card is one of the 2 registered to that mobile phone
account.
● CVV2/AVS data was submitted as part of a previous Transaction for prepaid mobile phone airtime,
made on the same account of the registered Visa Card or Visa Electron Card, and confirmed as
matched by the Issuer at least 3 months before setting up the Recurring Transaction.
● The maximum amount of GBP 30 per calendar month is not exceeded.

If an Issuer charges back a Transaction, the Acquirer must inform the Merchant, and the Merchant
must:

● Block the mobile phone account(s) for which the fraudulent prepayment was made
● Cancel the Visa Card or Visa Electron Card registration
● Not reregister a Visa Card or Visa Electron Card with the same Account Number

ID# 0030056 Edition: Oct 2017 | Last Updated: New

14 October 2017 Visa Confidential PSR-629

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Acceptance
Specific Acceptance Environments and Procedures

5.9.10 Visa Easy Payment Service (VEPS) and Small Ticket Transactions

5.9.10.1 Visa Easy Payment Service (VEPS) Transaction Qualifying Criteria

A Visa Easy Payment Service (VEPS) Transaction must meet all of the following requirements:

Table 5-24: VEPS Qualifying Criteria

Transaction Element Qualifying Criteria

Transaction Types The Transaction must be conducted in a Card-Present Environment.

The Transaction must not be any of the following:
● A Fallback Transaction
● An Account Funding Transaction
● An ATM Cash Disbursement Transaction
● A Cash-Back Transaction
● A Manual Cash Disbursement
● A Quasi-Cash Transaction
● A Prepaid Load Transaction
● A Transaction where Dynamic Currency Conversion is performed

Cardholder Verification Not required

Method

Transaction Amount The Transaction amount (including taxes, if applicable, and surcharge, if
permitted) must not exceed the limit specified in Section 5.9.10.2, “Visa
Easy Payment Service (VEPS) Maximum Transaction Amounts.”

Eligible MCCs All MCCs are eligible, unless an exception is listed below or the MCC is
prohibited.
Effective 14 April 2018
In the Europe Region, a Transaction that is not a Contactless Transaction
and that does not take place at an Unattended Cardholder-Activated
Terminal is eligible only with one of the following MCCs:
● 4111 (Local and Suburban Commuter Passenger Transportation,
including Ferries)
● 4121 (Taxicabs and Limousines)
● 4131 (Bus Lines)
● 4784 (Tolls and Bridge Fees)
● 5311 (Department Stores)
● 5499 (Miscellaneous Food Store – Convenience Stores and Specialty
Markets)

PSR-630 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Acceptance
Visa Core Rules and Visa Product and Service Rules

Transaction Element Qualifying Criteria

● 5812 (Eating Places and Restaurants)

● 5814 (Fast Food Restaurants)
● 5912 (Drug Stores and Pharmacies)
● 5993 (Cigar Stores and Stands)
● 5994 (News Dealers and Newsstands)
● 7211 (Laundries – Family and Commercial)
● 7216 (Dry Cleaners)
● 7338 (Quick Copy, Reproduction, and Blueprinting Services)
● 7523 (Parking Lots, Parking Meters and Garages)
● 7542 (Car Washes)
● 7832 (Motion Picture Theaters)
● 7841 (DVD/Video Tape Rental Stores)

Prohibited MCCs The Transaction must not contain any of the following MCCs:
● 5542 (Automated Fuel Dispensers)
● 5965 (Direct Marketing – Combination Catalog and Retail Merchants)
● 5969 (Direct Marketing/Direct Marketers [Not Elsewhere Classified])
● 6011 (Automated Cash Disbursements)
● 6012 (Financial Institutions – Merchandise, Services, and Debt
Repayment)
● 7995 (Betting, including Lottery Tickets, Casino Gaming Chips, Off-
Track Betting, and Wagers at Race Tracks)
● 9405 (Intra-Government Purchases)

Transaction Processing The Transaction must both:

Requirements
● Be authorized
● Contain POS Entry mode of 05, 07, 90, or 91

ID# 0025692 Edition: Oct 2017 | Last Updated: Oct 2017

5.9.10.2 Visa Easy Payment Service (VEPS) Maximum Transaction Amounts

The following maximum Transaction amounts apply to VEPS Transactions:

14 October 2017 Visa Confidential PSR-631

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Acceptance
Specific Acceptance Environments and Procedures

Table 5-25: VEPS Maximum Transaction Amounts

Country Contact Chip or Magnetic-Stripe Contactless

AP Region

Australia AUD 35 AUD 100

Brunei USD 251 BND 100

Effective 14 April 2018 NZD 35 NZD 35

Cook Islands

Effective 14 April 2018 FJD 50 FJD 50

Fiji

Hong Kong HKD 500 HKD 1,000

India INR 1,000 INR 2,000

Indonesia IDR 100,000 Effective through 13 October

For Domestic Transactions, 2017
IDR 200,000 IDR 500,000
Effective 14 October 2017
IDR 1,000,000

Japan JPY 10,000 JPY 10,000

Effective 14 April 2018 AUD 35 AUD 35

Kiribati

Macau MOP 500 MOP 1,000

Malaysia MYR 250 MYR 250

Maldives MVR 630 MVR 630

Effective 14 April 2018 MMK 70,000 MMK 70,000

Myanmar

New Zealand NZD 35 NZD 80

Effective 14 April 2018 PGK 50 PGK 50

Papua New Guinea

People’s Republic of China CNY 500 CNY 500

Philippines PHP 2,000 PHP 2,000

Effective 14 April 2018 WST 60 WST 60

Samoa

South Korea KRW 50,000 KRW 50,000

Singapore SGD 200 SGD 200

PSR-632 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Acceptance
Visa Core Rules and Visa Product and Service Rules

Country Contact Chip or Magnetic-Stripe Contactless

Effective 14 April 2018 SBD 90 SBD 90

Solomon Islands

Sri Lanka LKR 5,000 LKR 5,000

Taiwan TWD 800 TWD 3,000

Thailand Effective through 13 October THB 1,500

2017
THB 700
Effective 14 October 2017
THB 1,500

Effective 14 April 2018 TOP 40 TOP 40

Tonga

Effective 14 April 2018 VUV 2,000 VUV 2,000

Vanuatu

Vietnam VND 1,000,000 VND 1,000,000

Other AP countries USD 251 USD 251

Canada Region

Canada CAD 0 CAD 100

CEMEA Region

Georgia GEL 50 GEL 50

Lebanon LBP 75,000 LBP 75,000

Pakistan PKR 1,000 PKR 1,000

Russia RUB 1,000 RUB 1,000

UAE AED 300 AED 300

Ukraine UAH 500 UAH 500

Other Commonwealth of USD 301 USD 301

Independent States (CIS), and
South-East Europe (SEE) Countries

Other CEMEA countries USD 251 USD 251

Europe Region

Unattended Transactions with Contact Chip EUR 501

MCC 4111, 4112, 4131, 4784, or EUR 501
Magnetic Stripe

14 October 2017 Visa Confidential PSR-633

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Acceptance
Specific Acceptance Environments and Procedures

Country Contact Chip or Magnetic-Stripe Contactless

7523 (All countries except for EUR 401

Gibraltar and United Kingdom)

Unattended Transactions with EUR 201 EUR 201

MCC 4111, 4112, 4131, 4784, or
7523 (Gibraltar)

Unattended Transactions with GBP 20 GBP 30

MCC 4111, 4112, 4131, 4784, or
7523 (United Kingdom)

All other MCCs (all countries EUR 201 EUR 201

unless listed below)

Austria EUR 25 EUR 25

Bulgaria BGN 25 BGN 25

Croatia HRK 100 HRK 100

Czech Republic CZK 500 CZK 500

Denmark DKK 200 DKK 200

Estonia EUR 10 EUR 10

Finland EUR 25 EUR 25

France Effective through 13 October Effective through 13 October

2017 2017
EUR 20 EUR 20
Effective 14 October 2017 Effective 14 October 2017
EUR 30 EUR 30

Germany EUR 50 EUR 50

Greece EUR 25 EUR 25

Hungary HUF 5,000 HUF 5,000

Iceland ISK 5,000 ISK 5,000

Italy EUR 25 EUR 25

Latvia EUR 10 EUR 10

Lithuania EUR 10 EUR 10

Luxembourg EUR 25 EUR 25

Netherlands EUR 25 EUR 25

Norway NOK 200 NOK 200

PSR-634 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Acceptance
Visa Core Rules and Visa Product and Service Rules

Country Contact Chip or Magnetic-Stripe Contactless

Poland PLN 50 PLN 50

Republic of Ireland EUR 15 EUR 30

Romania RON 100 RON 100

Slovenia EUR 15 EUR 15

Sweden SEK 200 SEK 200

Switzerland CHF 40 CHF 40

Turkey TRY 50 TRY 50

United Kingdom GBP 20 GBP 30

LAC Region

All countries USD 251 USD 251

US Region

US (MCCs 5310, 5411) USD 50 USD 50

US – All Other MCCs USD 25 USD 25

1
Or the equivalent amount in the Transaction Currency

Effective through 13 April 2018

For Small Ticket Transactions in the Europe Region, see Section 5.9.10.4, “Small Ticket Transactions
– Transaction Limits – Europe Region.”

ID# 0027503 Edition: Oct 2017 | Last Updated: Oct 2017

5.9.10.3 Small Ticket Transactions – Europe Region

Effective through 13 April 2018

In the Europe Region, a Small Ticket Transaction must comply with all of the following
requirements:

Table 5-26: Small Ticket Transaction Requirements – Europe Region

Transaction Element Requirement

Allowed MCCs ● For Contactless Transactions, any

● For Unattended Transactions, any
● For Face-to-Face or semi-attended Transactions, any of the following:

14 October 2017 Visa Confidential PSR-635

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Acceptance
Specific Acceptance Environments and Procedures

Transaction Element Requirement

– 4111 (Local and Suburban Commuter Passenger Transportation,

including Ferries)
– 4121 (Taxicabs and Limousines)
– 4131 (Bus Lines)
– 4784 (Tolls and Bridge Fees)
– 5311 (Department Stores)
– 5499 (Miscellaneous Food Store – Convenience Stores and Specialty
Markets)
– 5812 (Eating Places and Restaurants)
– 5814 (Fast Food Restaurants)
– 5912 (Drug Stores and Pharmacies)
– 5993 (Cigar Stores and Stands)
– 5994 (News Dealers and Newsstands)
– 7211 (Laundries – Family and Commercial)
– 7216 (Dry Cleaners)
– 7338 (Quick Copy, Reproduction, and Blueprinting Services)
– 7523 (Parking Lots, Parking Meters and Garages)
– 7542 (Car Washes)
– 7832 (Motion Picture Theaters)
– 7841 (DVD/Video Tape Rental Stores) 

Prohibited Transactions The Transaction must not be any of the following:

● Account Funding Transactions
● ATM Transactions
● Fallback Transactions
● Manual Cash Disbursements
● Prepaid Load Transactions
● Quasi-Cash Transactions
● Transactions where Dynamic Currency Conversion (DCC) is performed
● Transactions that include Cash-Back

Transaction Processing The Transaction must comply with all of the following:
Requirements
● Be authorized
● Contain POS Entry mode of 05, 07, 90, or 91

PSR-636 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Acceptance
Visa Core Rules and Visa Product and Service Rules

Transaction Element Requirement

● Must not be processed if a PIN-Preferring Chip Card is used in a Face-to-

Face Environment at an Acceptance Device with a PIN pad
● Must not exceed applicable Transaction limits

ID# 0029836 Edition: Oct 2017 | Last Updated: Oct 2017

5.9.10.4 Small Ticket Transactions – Transaction Limits – Europe Region

Effective through 13 April 2018

The following maximum Transaction amounts apply to Small Ticket Transactions conducted in the
Europe Region:

Table 5-27: Small Ticket Transaction Maximum Transaction Amounts – Europe Region
Country Contact Chip or Magnetic Stripe Contactless

AP Region

Australia AUD 35 AUD 100

Brunei USD 251 BND 100

Hong Kong HKD 500 HKD 1,000

India INR 1,000 INR 2,000

Indonesia IDR 100,000 IDR 500,000

For Domestic Transactions, IDR
200,000

Japan JPY 3,000 JPY 10,000

Macau MOP 500 MOP 1,000

Malaysia MYR 250 MYR 250

Maldives MVR 630 MVR 630

New Zealand NZD 35 NZD 80

People’s Republic of China CNY 500 CNY 500

Philippines PH 2,000 PHP 2,000

Singapore SGD 45 SGD 100

Sri Lanka LKR 5,000 LKR 5,000

Taiwan TWD 800 TWD 3,000

14 October 2017 Visa Confidential PSR-637

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Acceptance
Specific Acceptance Environments and Procedures

Country Contact Chip or Magnetic Stripe Contactless

Thailand THB 700 THB 1,500

Vietnam VND 1,000,000 VND 1,000,000

Other AP countries USD 251 USD 251

CEMEA Region

Albania USD 301 USD 301

Armenia USD 301 USD 301

Azerbaijan USD 301 USD 301

Belarus USD 301 USD 301

Bosnia and Herzegovina USD 301 USD 301

Georgia GEL 50 GEL 50

Kazakhstan USD 301 USD 301

Kosovo USD 301 USD 301

Kyrgyzstan USD 301 USD 301

Lebanon LBP 75,000 LBP 75,000

Macedonia USD 301 USD 301

Moldova USD 301 USD 301

Montenegro USD 301 USD 301

Pakistan PKR 1,000 PKR 1,000

Russia RUB 1,000 RUB 1,000

Serbia USD 301 USD 301

Tajikistan USD 301 USD 301

Turkmenistan USD 301 USD 301

UAE AED 300 AED 300

Ukraine UAH 500 UAH 500

Uzbekistan USD 301 USD 301

PSR-638 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Acceptance
Visa Core Rules and Visa Product and Service Rules

Country Contact Chip or Magnetic Stripe Contactless

Other Commonwealth of USD 301 USD 301

Independent States (CIS), and
South-East Europe (SEE) countries

Other CEMEA countries USD 251 USD 251

Europe Region

All countries (all other MCCs), EUR 201 EUR 201

unless listed below2

Austria EUR 25 EUR 25

Bulgaria BGN 25 BGN 25

Croatia HRK 100 HRK 100

Czech Republic CZK 500 CZK 500

Denmark DKK 200 DKK 200

Estonia EUR 10 EUR 10

Finland EUR 25 EUR 25

France Effective through 13 October Effective through 13 October

2017 2017
EUR 20 EUR 20
Effective 14 October 2017 Effective 14 October 2017
EUR 30 EUR 30

Germany EUR 50 EUR 50

Greece EUR 25 EUR 25

Hungary HUF 5,000 HUF 5,000

Iceland ISK, 5,000 ISK, 5,000

Italy EUR 25 EUR 25

Latvia EUR 10 EUR 10

Lithuania EUR 10 EUR 10

Luxembourg EUR 25 EUR 25

Netherlands EUR 25 EUR 25

Norway NOK 200 NOK 200

Poland PLN 50 PLN 50

14 October 2017 Visa Confidential PSR-639

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Acceptance
Specific Acceptance Environments and Procedures

Country Contact Chip or Magnetic Stripe Contactless

Republic of Ireland EUR 15 EUR 30

Romania RON 100 RON 100

Slovenia EUR 15 EUR 15

Sweden SEK 200 SEK 200

Switzerland CHF 40 CHF 40

Turkey TRY 50 TRY 50

United Kingdom GBP 20 GBP 30

LAC Region

All countries USD 251 USD 251

US Region

All USD 25 USD 25

1
Or the equivalent amount in the Transaction Currency

Effective through 13 April 2018

In the Europe Region, for Transactions conducted at an Unattended Cardholder-Activated

Terminal using one of the following MCCs, Table 5-28, “Cardholder Verification Limits for Small
Ticket Transactions at UCATs - Europe Region,” applies:

● 4111 (Local and Suburban Commuter Passenger Transportation, including Ferries)

● 4112 (Passenger Railways)
● 4131 (Bus Lines)
● 4784 (Tolls and Bridge Fees)
● 7523 (Parking Lots, Parking Meters and Garages)

Table 5-28: Cardholder Verification Limits for Small Ticket Transactions at UCATs – Europe Region
Country/Region in which Transaction initiated Chip- Transaction Contactless
initiated initiated with Transaction
Transaction a Magnetic
Stripe

Europe (except the United Kingdom and Gibraltar) EUR 501 EUR 401 EUR 501

United Kingdom, Gibraltar, and countries outside the As specified in Table 5-27, “Small Ticket
Europe Region Transaction Maximum Transaction Amounts -
Europe Region”

PSR-640 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Acceptance
Visa Core Rules and Visa Product and Service Rules

Country/Region in which Transaction initiated Chip- Transaction Contactless

initiated initiated with Transaction
Transaction a Magnetic
Stripe
1
Or the equivalent amount in the Transaction Currency 

ID# 0029837 Edition: Oct 2017 | Last Updated: Oct 2017

5.9.11 Debt Repayment

5.9.11.1 Repayment of Existing Debt – Europe Region

Effective through 12 October 2018

In the Europe Region, in addition to the requirements in Section 1.5.5.4, “Payment of Existing
Debt,” a Merchant or Acquirer may accept a Direct (Immediate) Debit Card or a Visa Electron Card
for the repayment of debt only if all of the following:

● The Transaction is a Domestic Transaction.

● The debt is not considered uncollectible (for example: payments to a collection agency or in
an attempt to recover funds for a dishonored check).
● The Merchant complies with all of the following:
– Uses MCC 6012 (Financial Institutions – Merchandise, Services, and Debt Repayment)
– Is a member of its recognized professional body or association
– Obtains Online Authorization
– Identifies the Transaction using a debt repayment indicator1
– Completes the Transaction as a purchase
– Includes on the Transaction Receipt the type of repayment made (for example: "loan,"
"mortgage," "credit card," "goods," or "services")
– Includes all of the following data elements in the Authorization Request:
▪ Date of birth of recipient account holder
▪ Recipient account number (either partially masked or up to 10 characters)
▪ Partial postcode of recipient account holder
▪ Last name of recipient account holder
● In the United Kingdom, a Merchant or Acquirer may accept a Visa Card, including a Visa
Credit Card, for the repayment of debt that is considered uncollectible only if it complies with
all of the following:

14 October 2017 Visa Confidential PSR-641

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Acceptance
Specific Acceptance Environments and Procedures

– Has as its principal business the collection of overdue debts

– Uses MCC 7299 (Miscellaneous Personal Services)
– Uses Verified by Visa if it accepts Visa Debit Cards for the payment of Visa Credit Card bills
1
In the United Kingdom, a Merchant is not required to flag the Transaction with a debt repayment indicator.

ID# 0029830 Edition: Oct 2017 | Last Updated: Oct 2017

5.9.11.2 Repayment of Debt

Effective 15 October 2016 through 13 April 2018 in the US Region

Effective 22 April 2017 through 13 April 2018 in the AP Region (Australia, New Zealand) and
Canada Region

A Merchant may accept a Visa Card to repay a debt1 only if the Merchant:

● Is assigned to MCC 6012 (Financial Institutions – Merchandise, Services, and Debt Repayment)
or MCC 6051 (Non-Financial Institutions – Foreign Currency, Money Orders [not Wire
Transfer], Stored Value Card/Load, Travelers Cheques, and Debt Repayment)
● Accepts only consumer Visa Debit Cards, Visa Business Debit cards, and Visa Prepaid Cards for
debt repayment. The acceptance of Visa Credit Cards for the repayment of debt is prohibited.
● Includes the debt repayment indicator in the Authorization Request and Clearing Record of all
debt repayment transactions2
● Does not accept payments for debt in any of the following categories:
– Debt representing payday lending
– Charged-off debt held by a non-financial institution or debt that has been sold to a non-
financial institution3
– Time-barred debt4
● In the US Region, is registered as a Limited Acceptance Merchant of eligible Visa Debit
Category Cards (including Visa Prepaid Cards) in all channels where payments for the
repayment of debt are accepted. However, the Merchant may accept all Visa Cards for any of
its other lines of business that do not collect payments on debt.

Effective 14 April 2018 in the AP Region, Canada Region, CEMEA Region, LAC Region, and US
Region
Effective 13 October 2018 in the Europe Region

An Acquirer must ensure that a debt1 repayment Transaction complies with all of the following:

PSR-642 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Acceptance
Visa Core Rules and Visa Product and Service Rules

Table 5-29: Debt Repayment Transaction Requirements

Requirement Description

Prohibitions ● Use of a credit Card or charge Card

● Debt that exceeds the statute of limitations and is no longer collectible in a
lawsuit, unless the Merchant obtains written Cardholder agreement to the
charge and the amount

Restrictions ● For debt that has been charged-off and transferred from the original owner
to a third party, the Merchant must be either:
– A regulated financial institution
– Located in the Europe Region and a member of a professional body that
creates industry standards
● For payday lending5, the Merchant must be both:
– Located in the Europe Region
– A member of a recognized professional body or association

Signage Merchants must display signage to reflect the type of Cards they accept6

Processing Requirements ● Include the debt repayment indicator in the Authorization Request and
Clearing Record
● Assign MCC 6012 (Financial Institutions – Merchandise, Services, and Debt
Repayment) or MCC 6051 (Non-Financial Institutions – Foreign Currency,
Money Orders [not Wire Transfer], Stored Value Card/Load, and Travelers
Cheques)
● Complete the Transaction as a purchase
● In the Europe Region:
– In the United Kingdom, for the collection of overdue debt, include all of
the following data in the Authorization Request:
▪ Date of birth of recipient account holder
▪ Recipient account number (either partially masked or up to 10
characters)
▪ Partial postcode of recipient account holder
▪ Last name of recipient account holder
– In other countries, either of the following:
▪ Authenticate the Cardholder using 3-D Secure
▪ Include all of the following data in the Authorization Request:
▪ Date of birth of recipient account holder
▪ Recipient account number (either partially masked or up to 10
characters)

14 October 2017 Visa Confidential PSR-643

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Acceptance
Specific Acceptance Environments and Procedures

Requirement Description

▪ Partial postcode of recipient account holder

▪ Last name of recipient account holder

Resubmissions A debt repayment Transaction that receives a Decline Response may not be
resubmitted for Authorization if any of the following:
● The Transaction has already been submitted 3 times with each retry resulting
in a Decline Response
● After more than 14 calendar days from the date of the original Decline
Response
● If the Decline Response code is one of the following:
– 04 (Pickup card)
– 14 (Invalid account number (no such number))
– 41 (Pickup card (lost card))
– 43 (Pickup card (stolen card))
– 52 (No checking account)
– 57 (Transaction not permitted to cardholder)
– 75 (Allowable number of PIN-entry tries exceeded)
– 78 (Blocked, first used)
– 82 (Negative Online CAM, dCVV, iCVV, or CVV results)
The Merchant must not deposit the Transaction if an Approval Response is
received after a Decline Response that meets one of these conditions.

In the Europe Region (United Kingdom), a Merchant or Acquirer may accept a Visa Card, including a
Visa Credit Card, for the repayment of debt that is considered uncollectible only if it complies with all
of the following:

● Has as its principal business the collection of overdue debts

● Uses MCC 7299 (Miscellaneous Personal Services)
● Uses Verified by Visa if it accepts Visa Debit Cards for the payment of Visa Credit Card bills
1
Money owed by one party (debtor) to another party (creditor). Debt includes the obligation to repay money in connection
with: loans, credit card balances, or the funding of the purchase of goods or services by an entity that is not the seller of the
goods or services. Lease payments, where ownership of the goods does not automatically pass to the lessee at the end of
the lease, or installment or delayed payment for the purchase of goods or services under terms provided to the Cardholder
by the seller of the goods or services are not treated as debt for the purpose of the Visa Rules.
2
In the AP Region (Australia, New Zealand), effective 14 October 2017
3
Effective through 13 April 2018
 
 Charged-off debt may be paid using a Visa Debit Card, provided that the financial institution still holds the debt and is the
 
 Merchant of record (MCC 6012 [Financial Institutions – Merchandise, Services, and Debt Repayment]).

PSR-644 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Acceptance
Visa Core Rules and Visa Product and Service Rules

4
Effective through 13 April 2018
 
 Debt that exceeds the statute of limitations and is no longer collectible in a lawsuit.
5
A loan or advance either as defined by local law or where the consumer is required to repay the loan or advance within
60 days, either as a single repayment or as a repayment in a fixed amount and the total amount paid by the consumer to
extinguish the debt or obligation substantially exceeds the original amount borrowed or advanced
6
The Merchant must accept all Visa Cards for its other lines of business that do not collect payments on debt.

ID# 0003026 Edition: Oct 2017 | Last Updated: Oct 2017

5.9.12 Health Care

5.9.12.1 Preauthorized Health Care Transactions – US Region

For a Preauthorized Health Care Transaction in the US Region, a Health Care Merchant must obtain
from the Cardholder an Order Form that contains all of the following:

● A description of the requested services

● Permission for the Health Care Merchant to charge the Cardholder's account for the balance due
following the Merchant's receipt of any applicable insurance payment
● Time period (not to exceed one year) for which permission is granted

A Health Care Merchant must not request Authorization for the amount due until it has received
notification of adjudication from the Cardholder's insurance company.

ID# 0008706 Edition: Oct 2017 | Last Updated: Oct 2014

5.9.12.2 Acquirer Participation in Healthcare Auto-Substantiation – US Region

In the US Region, to process a Healthcare Auto-Substantiation Transaction, an Acquirer or its agent

must comply with all of the following:

● Be licensed and certified by SIGIS

● Be certified by Visa 
● Provide the Visa Flexible Spending Account (FSA) or Visa Health Reimbursement Arrangement
(HRA) BIN list only to eligible Merchants or VisaNet Processors and require that BIN use be limited
to supporting Healthcare Auto-Substantiation Transactions 
● Ensure that HRA and FSA Auto-Substantiation Transactions originate only from a SIGIS-certified
Merchant
● Provide an IIAS Merchant Verification Value to the Merchant and include it in the Authorization
Request
● Comply with all SIGIS requirements, including storage and fulfillment of Transaction Receipt data

14 October 2017 Visa Confidential PSR-645

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Acceptance
Specific Acceptance Environments and Procedures

● Fulfill Retrieval Requests for Transaction Receipt data associated with Visa Healthcare Auto-
Substantiation Transactions. The Fulfillment must not be processed using Visa Resolve Online.

ID# 0003106 Edition: Oct 2017 | Last Updated: Oct 2016

5.9.12.3 Merchant Participation in Healthcare Auto-Substantiation – US Region

In the US Region, a Merchant that participates in Healthcare Auto-Substantiation must comply with all
of the following:

● Be licensed and certified by SIGIS

● Identify qualified healthcare items in its inventory using the SIGIS-eligible product list
● Use only the Visa Flexible Spending Account (FSA) or Visa Health Reimbursement Arrangement
BIN list and use it only to support Healthcare Auto-Substantiation Transactions
● Include all of the following in the Authorization Request:
– A subtotal for the qualified healthcare amount
– The Healthcare Auto-Substantiation Transaction market-specific data indicator
– The Merchant Verification Value
● Include in the Settlement message the Healthcare Auto-Substantiation Transaction market-specific
data indicator
● Support data, retention, and retrieval of line item details for eligible healthcare products included
and identified in the Healthcare Auto-Substantiation Transactions

ID# 0025549 Edition: Oct 2017 | Last Updated: Oct 2016

5.9.13 Visa Fleet Card

5.9.13.1 Visa Fleet Card Acquirer and Merchant Requirements – Canada and CEMEA
Regions

In the Canada Region and CEMEA Region, an Acquirer that agrees to support the Visa Fleet Card
Product must ensure the Visa Fleet Card Application Identifier (AID), and the appropriate terminal
application is implemented in the terminal of its Merchant that wants to support Visa Fleet Card
Transactions.

A Visa Fleet Card Acquirer must ensure that its Merchant that agrees to support Visa Fleet Card
Transactions both:

● Modify POS Systems to support the Visa Fleet Card Application Identifier (AID)

PSR-646 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Acceptance
Visa Core Rules and Visa Product and Service Rules

● Modify POS systems to prompt and/or validate the Enhanced Data, and to pass on the Enhanced
Data

ID# 0029231 Edition: Oct 2017 | Last Updated: Oct 2015

5.9.13.2 Visa Fleet Card Merchant Requirements – US Region

In the US Region, a Merchant that accepts a Visa Fleet Card must both:

● Prompt the Cardholder to provide the data required by the service prompt indicator
● Pass complete and accurate prompt-input data with the Visa Fleet Card Enhanced Data

ID# 0027525 Edition: Oct 2017 | Last Updated: Oct 2014

5.9.14 Visa Vale

5.9.14.1 Visa Vale Transaction Processing without Account Selection – LAC Region

In the LAC Region, a Visa Vale Merchant must process a Transaction as a Visa Transaction if the Point-
of-Transaction Acceptance Device does not provide an option to select a Visa Vale Account.

ID# 0028050 Edition: Oct 2017 | Last Updated: Oct 2014

5.9.15 Up-Selling and Negative Option Merchants

5.9.15.1 Up-Selling Merchant Requirements

An up-selling Merchant1 must comply with all of the following:

● Clearly disclose to the Cardholder all of the following:

– The name of the up-selling Merchant offering the goods and services in a manner that clearly
differentiates the up-selling Merchant from the initial Merchant
– A description of the goods and services
– The length of any trial period, including clear disclosure that the Cardholder will be charged
unless the Cardholder takes steps to cancel the subsequent Transaction
– The Transaction amount and Transaction Date
– The cancellation policy
● Obtain the Cardholder's express informed consent for any subsequent Transactions by requiring
the Cardholder to do all of the following:

14 October 2017 Visa Confidential PSR-647

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Acceptance
Specific Acceptance Environments and Procedures

– Enter the Cardholder's Account Number for the subsequent Transactions

– Enter the Cardholder's name, address, and contact information
– Perform an additional confirmatory action to indicate consent to the Transaction (for example:
clicking a confirmation button)
● Comply with all other Transaction processing requirements

This does not apply in the Europe Region.

1
An online seller of goods and services different from, and not affiliated with or subsidiary of, the initial Merchant with whom
the Cardholder initiates the Transaction.

ID# 0026364 Edition: Oct 2017 | Last Updated: Oct 2016

5.9.15.2 Negative Option Merchant Requirements

A Negative Option Merchant must comply with all of the following:

● Obtain the Cardholder's express informed consent by disclosing all purchase terms and conditions
before initiating the initial Transaction, including, but not limited to, the following:
– The name of the Merchant offering the goods and services
– A description of the goods and services
– The Transaction amount and Transaction Date (including for each recurring charge)
– The length of any trial period, including clear disclosure that the Cardholder will be charged
unless the Cardholder takes steps to cancel the subsequent Transaction
– The cancellation policy
● Provide a simple mechanism for the Cardholder to cancel charges
● Comply with all other Transaction requirements

This does not apply in the Europe Region.

ID# 0026365 Edition: Oct 2017 | Last Updated: Oct 2016

5.9.16 Toll and Bridge Merchants

5.9.16.1 Toll and Bridge Merchant PIN Acceptance – Europe Region

A Europe Merchant using MCC 4784 (Toll and Bridge Fees) is not required to be able to accept a PIN.

ID# 0029666 Edition: Oct 2017 | Last Updated: Oct 2016

PSR-648 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Acceptance
Visa Core Rules and Visa Product and Service Rules

5.9.17 Variable Fare Transit

5.9.17.1 Variable Fare Transit Merchant Authorization Requirements – Europe Region

Effective through 13 October 2017

A Variable Fare Transit Merchant must submit an Online Authorization Request at the end of a
Travel Day if any of the following apply:

● The Card was used for the first time at the Merchant
● The Chip on the Card requested Online Authorization at any point during the Travel Day
● More than 14 calendar days have elapsed since Online Authorization was last requested for
the Account Number by the Merchant
● The Transaction amount for that Travel Day exceeds any of the following:
– GBP 15 for Transactions initiated at a Merchant Outlet in the United Kingdom
– EUR 20 (or local currency equivalent) for Transactions initiated at a Merchant Outlet
located outside the United Kingdom.
– The cumulative value of Variable Fare Transactions since the last Online Authorization
Request by the Merchant for the Account Number is equal to or greater than either:
▪ GBP 15 for Transactions initiated at a Merchant Outlet in the United Kingdom
▪ EUR 20 (or local currency equivalent) for Transactions initiated at a Merchant Outlet
located outside the United Kingdom

ID# 0029676 Edition: Oct 2017 | Last Updated: Oct 2017

5.9.17.2 Variable Fare Transit Merchant Requirements – Europe Region

Effective through 13 October 2017

An Acquirer must ensure that its Variable Fare Transit Merchant does all of the following:

● Registers with Visa

● Deploys Contactless-only Acceptance Devices
● Submits an Account Verification when a Card is first used at the Merchant
● Blocks a Card from being used for travel if it receives either:
– A Decline Response
– An Issuer response to an Account Verification indicating that the Transaction should not
be completed with that Card

14 October 2017 Visa Confidential PSR-649

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Acceptance
Specific Acceptance Environments and Procedures

● Resets the Variable Fare Transaction parameters held for a Card on the Merchant's host
system and/or remove any travel block on the Card only after receiving an Approval Response
to an Authorization Request that contained Full-Chip Data
● Upon completion of a Transaction, provides the Cardholder with access to all of the following
information for a minimum of 120 days following the Transaction Processing Date:
– Merchant name
– Total Transaction amount in the Transaction Currency
– Details of each individual journey completed on that Travel Day, including the start and
end time of each journey
– Final Transaction Date
– Any discounts applied

To obtain an Approval Response, the Merchant must request Online Authorization using either of
the following amounts:

● If no debt is outstanding, the Transaction Amount that was cleared following the Decline
Response. Upon receipt of an Approval Response, the travel block must be removed within 1
hour and the Authorization Request must be reversed.
● The amount of any outstanding debt. Upon receipt of an Approval Response, the travel block
must be removed within 1 hour.

If the Merchant receives a Decline Response, it may submit a Clearing Record for that Variable
Fare Transaction only if all of the following apply:

● The Transaction is an Intraregional Transaction

● Either:
– The Transaction is the first Transaction on the Card at the Merchant
– The previous Variable Fare Transaction for which Authorization was requested received an
Approval Response
● Offline Data Authentication was performed1
● Either:
– The Transaction Amount is less than or equal to GBP 6 at a United Kingdom Merchant
Outlet.
– The Transaction Amount is less than or equal to EUR 5 (or local currency equivalent) at a
Merchant Outlet located in the Europe Region outside the United Kingdom.

For a Transaction that received a Decline Response, a Merchant must not submit a Clearing
Record with a lower Transaction Amount in order to meet the submission criteria.

PSR-650 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Acceptance
Visa Core Rules and Visa Product and Service Rules

1
If a Merchant does not perform Offline Data Authentication, the Acquirer must notify Visa before the Merchant may
accept Variable Fare Transactions.

ID# 0029677 Edition: Oct 2017 | Last Updated: Oct 2017

5.9.18 Gambling

5.9.18.1 Acquirer Requirements for Gambling Transactions in Norway – Europe

Region

In the Europe Region, an Acquirer that acquires gambling Transactions in Norway must ensure that
gambling Transactions are conducted only at Merchants licensed by the Norwegian Gaming Authority.

ID# 0030012 Edition: Oct 2017 | Last Updated: Apr 2017

5.9.19 Mass Transit

5.9.19.1 Mass Transit Transaction Authorization Requirements

Effective 14 October 2017

A Merchant performing a Mass Transit Transaction must submit an Online Authorization Request
either:

● At the end of each Travel Period

● In the Europe Region, if any of the following conditions apply:
– The Card was used for the first time at the Merchant or more than 14 calendar days have
elapsed since Online Authorization was last requested for the Account Number by the
Merchant.
– The Chip on the Card requested Online Authorization at any point during the Travel
Period.
– The cumulative value of a Mass Transit Transaction since the last Online Authorization
Request by the Merchant for the Account Number is equal to or greater than the Mass
Transit Transaction cumulative offline limit.1
1
This limit is set to the same value as the Contactless Floor Limit in that country.

ID# 0030049 Edition: Oct 2017 | Last Updated: New

14 October 2017 Visa Confidential PSR-651

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Acceptance
Specific Acceptance Environments and Procedures

5.9.19.2 Mass Transit Transaction Requirements

Effective 14 October 2017

An Acquirer must ensure that its Merchants that perform Mass Transit Transactions do all of the
following:

● Registers with Visa

● Deploys Contactless-only Acceptance Devices
● Effective 13 October 2018 in the AP Region, Canada Region, CEMEA Region, LAC Region,
and US Region
Assigns a Payment Account Reference (PAR)
● Submits an Account Verification when a Card is first used at the Merchant
● Blocks a Card from being used for travel within one hour of receiving either:
– A Decline Response
– An Issuer response to an Account Verification indicating that the Transaction should not
be completed with that Card
● Resets the Mass Transit Transaction parameters held for a Card on the Merchant's host system
and/or remove any travel block on the Card only after receiving an Approval Response to an
Authorization Request that contained Full-Chip Data
● Upon completion of a Transaction, provides the Cardholder with access to all of the following
information for a minimum of 120 days following the Transaction Processing Date:
– Merchant name
– Total Transaction amount in the Transaction Currency
– Details of each individual journey completed during the Travel Period, including the start
and end time of each journey
– Final Transaction Date
– Any discounts applied

To obtain an Approval Response following a Decline Response, the Merchant must request Online
Authorization using either of the following amounts:

● If no fare is outstanding, the Transaction amount that was cleared following the Decline
Response. Upon receipt of an Approval Response, the travel block must be removed within
one hour and the Authorization Request must be reversed.
● The amount of any outstanding fare. Upon receipt of an Approval Response, the travel block
must be removed within one hour.

If the Merchant receives a Decline Response, it may submit a Clearing Record for that Mass
Transit Transaction only if all of the following apply:

PSR-652 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Acceptance
Visa Core Rules and Visa Product and Service Rules

● The Transaction is a Domestic Transaction or an Intraregional Transaction

● Either:
– The Transaction is the first Transaction on the Card at the Merchant.
– The previous Mass Transit Transaction for which Authorization was requested received an
Approval Response.
● Offline Data Authentication using fast Dynamic Data Authentication (fDDA) was performed.1
● The Transaction amount is less than or equal to the region- or country-specific values in Table
5-30, “Mass Transit Transaction Processing Requirements.”

For a Transaction that received a Decline Response, a Merchant must not submit a Clearing
Record with a lower Transaction amount in order to meet the submission criteria.

Table 5-30: Mass Transit Transaction Processing Requirements

Merchant Outlet Chargeback Threshold for the Authorization Requests in Travel Period
Location Transaction Amount that can Response to the Initial Decline
be Cleared Following a Decline Response
Response

Domestic Intraregional Number Timeframe for

Transactions Transactions Permitted Resubmissions

AP Region

India INR 100 INR 0 4 14 calendar 24 hours

days

Singapore SGD 15 SGD 0 4 14 calendar 120 hours 

days

All other 0 0 4 14 calendar 24 hours

countries  days

Canada Region

All 0 0 4 14 calendar 24 hours

days

CEMEA Region

Armenia, USD 1 USD 1 4 14 calendar 24 hours

Azerbaijan, days
Belarus, Georgia,
Kazakhstan,
Kyrgyzstan,
Moldova,
Tajikistan,
Turkmenistan,

14 October 2017 Visa Confidential PSR-653

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Acceptance
Specific Acceptance Environments and Procedures

Merchant Outlet Chargeback Threshold for the Authorization Requests in Travel Period
Location Transaction Amount that can Response to the Initial Decline
be Cleared Following a Decline Response
Response

Domestic Intraregional Number Timeframe for

Transactions Transactions Permitted Resubmissions

Ukraine,
Uzbekistan

Albania, USD 2 USD 2 4 14 calendar 24 hours

Bosnia and days
Herzegovina,
Kosovo,
Macedonia,
Montenegro,
Serbia

All other 0 0 4 14 calendar 24 hours

countries days

Europe Region

Netherlands  EUR 0 EUR 5 6 14 calendar 24 hours

days 

United Kingdom GBP 10 GBP 6 6 14 calendar 24 hours 

days 

All other EUR 5 EUR 5 6 14 calendar 24 hours

countries days

LAC Region

All USD 5 USD 5 4 14 calendar 24 hours

days

US Region

All 0 0 4 14 calendar 24 hours

days

1
If a Merchant does not perform Offline Data Authentication using fast Dynamic Data Authentication (fDDA), the
Acquirer must notify Visa before the Merchant may accept Mass Transit Transactions.

ID# 0030050 Edition: Oct 2017 | Last Updated: New

PSR-654 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Acceptance
Visa Core Rules and Visa Product and Service Rules

5.10 Transaction Receipt Requirements

5.10.1 Transaction Receipt Delivery to Cardholders

5.10.1.1 Transaction Receipt Delivery to Cardholders

A Merchant or Acquirer must provide a completed Transaction Receipt to a Cardholder, as follows:

Table 5-31: Transaction Receipt Delivery to Cardholders

Transaction Type Transaction When Transaction
Receipt Required Receipt Must Be
Provided

The Merchant initiates the Transaction, including any of the Yes At the time of the
following: Transaction
● Deferred Payment Transactions
● Recurring Transactions
● Installment Transactions
● Unscheduled Credential-on-File Transactions

The Cardholder initiates the Transaction, and any of the Yes At the time of the
following: Transaction
● The Transaction Receipt contains a restricted return, refund,
or exchange policy
● The Merchant requires the Transaction Receipt if the
Cardholder returns merchandise
● The Transaction is a Dynamic Currency Conversion
Transaction

The Transaction is any of the following: Yes Within 3 business

days of a
● Expedited exit Transactions at an amusement park
Cardholder's
● Express-return Transactions at a rental Merchant departure,
check-out,
● Priority check-out Transactions at a Cruise Line or Lodging
disembarkation, or
Merchant
rental return

● An Automated Fuel Dispenser Transaction At Cardholder At the time of the

request Transaction
● A Transaction conducted at a Merchant that uses a Visa-
approved “quick Chip” processing solution

14 October 2017 Visa Confidential PSR-655

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Acceptance
Transaction Receipt Requirements

Transaction Type Transaction When Transaction

Receipt Required Receipt Must Be
Provided

An Unattended Cardholder Activated Terminal Transaction, No N/A

excluding an Automated Fuel Dispenser Transaction, that is
either:
● For an amount less than or equal to one of the following:
– In the AP Region, in Australia, AUD 25
– In the AP Region, in New Zealand, NZD 25
– USD 15
● In the Europe Region, a Telephone Service Transaction with
MCC 4814 (Telecommunication Service)

For all other Transactions At Cardholder At the time of the

Request Transaction

If required to provide a Transaction Receipt to the Cardholder, the Merchant must provide either
a paper Transaction Receipt or an electronic Transaction Receipt. A Merchant may provide an
electronic Transaction Receipt only if any of the following:

● The Transaction is an Electronic Commerce Transaction

● The Transaction occurs at a Contactless-only Acceptance Device
● The Cardholder agrees to an electronic Transaction Receipt 

ID# 0027835 Edition: Oct 2017 | Last Updated: Oct 2017

5.10.1.2 Electronic Format Cardholder Receipt Delivery Requirements

If a Merchant provides an electronic Transaction Receipt to a Cardholder, the Merchant must do all of
the following:

● If a link to a website is provided, all of the following:

– Provide clear instructions to the Cardholder for accessing the Transaction Receipt
– Ensure that the link is a direct link to the Transaction Receipt
– Make the receipt available to the Cardholder for at least 120 calendar days after the Processing
Date
● Provide instructions to enable the Cardholder to obtain the receipt if the Cardholder does not
receive it
● Not store or use personal information provided by the Cardholder to enable the Merchant to
provide the receipt for any other purpose without the express consent of the Cardholder

PSR-656 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Acceptance
Visa Core Rules and Visa Product and Service Rules

● Include both of the following in the title of the email or the title or first line of the wirelessly
delivered message:
– The Merchant name as it will appear in the Clearing Record and on the Cardholder billing
statement
– Language indicating that the email or wirelessly-delivered message contains the Cardholder's
copy of a Transaction Receipt or a link to the Cardholder's copy of a Transaction Receipt
● Provide the receipt in a static format that cannot be easily manipulated after it has been created

ID# 0027837 Edition: Oct 2017 | Last Updated: Oct 2017

5.10.2 Transaction Receipt Retention Period

5.10.2.1 Transaction Receipt Retention Period

A Merchant must retain a Transaction Receipt for a minimum of 120 calendar days after the Processing
Date. This requirement applies to Transactions for which a Merchant or Acquirer must obtain
Cardholder signature.

ID# 0028051 Edition: Oct 2017 | Last Updated: Oct 2017

5.10.3 Transaction Receipt Data and Format Requirements

5.10.3.1 Prohibited Transaction Receipt Content for All Transactions

A Transaction Receipt must not contain:

● If the Transaction Receipt bears the Visa Program Marks, promotional, advertising, or similar
language that conveys preference of a non-Visa payment card
● More information than is embossed or printed on the Card. This does not apply to either:
– A payment Token
– A Card on which only a partial Account Number is printed

ID# 0026206 Edition: Oct 2017 | Last Updated: Oct 2016

5.10.3.2 Required Transaction Receipt Content for All Transactions

A Transaction Receipt must include all of the following elements:

14 October 2017 Visa Confidential PSR-657

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Acceptance
Transaction Receipt Requirements

Table 5-32: Required Transaction Receipt Content for All Transactions

Required Element  Additional Requirements

Account Number The Account Number or payment Token, except for the final 4 digits, must be
or payment Token1 disguised or suppressed on the Cardholder's copy of a Transaction Receipt.

Authorization Code Applies only to Transactions that were authorized by the Issuer1

Card network Must contain "Visa"2

name

Cardholder This applies only to a Transaction that requires a signature.

signature on
Merchant/Acquirer
Copy

Description of Description of the purchase

goods or services1

Merchant, ● Effective through 13 October 2017

Marketplace, or City and state/province of the Merchant Outlet
Digital Wallet
● Effective 14 October 2017
Operator (DWO)
For a Transaction involving a Merchant Outlet or Marketplace, the city and state/
location1 province of the Merchant Outlet or Marketplace
● For an ATM Transaction, the location or street address of the ATM

Merchant, Acquirer, ● For an ATM Transaction, the name of the ATM Acquirer
Marketplace, or
● For a Transaction involving a Payment Facilitator or High-Risk Internet Payment
DWO name
Facilitator, the Payment Facilitator and Sponsored Merchant name (or an
abbreviation)
● For a back-to-back Transaction involving a retailer signed by a Staged Digital
Wallet Operator (SDWO), the name of the SDWO and the name of the retailer
● Effective 14 October 2017
For a Transaction involving a Marketplace, the name of the Marketplace and the
name of the retailer 
● For all other Transactions, the name the Merchant uses to identify itself to its
customers

Return and refund As specified in Section 5.4.2.4, “Disclosure to Cardholders of Return, Refund, and
policies Cancellation Policies”

Transaction Total currency amount of all goods and services sold to the Cardholder at the same
amount and time, including applicable taxes and fees and any adjustments or credits. The currency
Transaction symbol denoting the Transaction Currency must be included.
currency symbol3

Transaction Date In the US Region, for a Visa Fleet Card, including the time of the Transaction

PSR-658 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Acceptance
Visa Core Rules and Visa Product and Service Rules

Required Element  Additional Requirements

Transaction type1 One of the following:

● ATM Cash Disbursement
● Cash-Back with no purchase
● Credit
● Manual Cash Disbursement
● Prepaid Load
● Purchase

Other details Applies only to the Merchant copy of a manually imprinted Transaction Receipt
embossed on Card1
1
Effective through 13 April 2018
This does not apply to a Visa Easy Payment Service Transaction or a Small Ticket Transaction.
 
 Effective 14 April 2018
 
 This does not apply to a Visa Easy Payment Service Transaction.
2
Effective 14 October 2017 for Acceptance Devices deployed on or after 14 October 2017
Effective 13 October 2018 for all Acceptance Devices
In the US Region or US Territory, this does not apply to a Transaction initiated using the Visa US Common Debit
Application Identifier of a US Covered Visa Debit Card, when the processing network is not known at the time that
the Transaction Receipt is generated. The Transaction Receipt must contain the application label selected (either "Visa
Debit" or "US Debit," as applicable) or another enhanced descriptor.
3
If the currency symbol or identification is not on the Transaction Receipt, the Transaction Currency is the local currency
of the Transaction Country.

ID# 0027843 Edition: Oct 2017 | Last Updated: Oct 2017

5.10.3.3 Required Transaction Receipt Content for Specific Transaction Types

In addition to the requirements in Section 5.10.3.2, “Required Transaction Receipt Content for All
Transactions,” and Section 5.4.2.4, “Disclosure to Cardholders of Return, Refund, and Cancellation
Policies,” a Transaction Receipt must contain all of the following, as applicable:

Table 5-33: Required Transaction Receipt Content for Specific Transactions

Transaction Type Required Content

Aggregated ● Amount of each individual purchase

Transaction
● Date of each individual purchase
● Description of each individual purchase

Airline Transaction For ticket purchases, itinerary data

ATM Cash ● Balance1

Disbursement

14 October 2017 Visa Confidential PSR-659

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Acceptance
Transaction Receipt Requirements

Transaction Type Required Content

● Type of account accessed

● If an Access Fee is charged:
– The words "ATM Fee," "Terminal Fee," or "Access Fee"2
– In the US Region and Canada Region, identification of the Acquirer as the
recipient of the fee
● In addition, in the Europe Region, all of the following:
– ATM or Load Device Acquirer name and/or name of affiliated domestic or
regional network
– ATM or Load Device street location or location code
– ATM or Load Device city

Transaction at a ● Daily rental rate

rental Merchant
● Any applicable taxes
● Dates of pick-up and return
● Description of additional costs

Cash-Back Cash-back amount shown separately to purchase amount

Transaction

Chip Transaction ● Dedicated File Name (for a Chip-initiated Transaction or a Contactless

(Europe Region) Transaction)1
● 3
Application Preferred Name3 or Application Label (if present on the Card)
● Indication of a Contactless Transaction (either “Visa Contactless” or an image to
indicate a Contactless Transaction)
● For a Visa Prepaid Card Transaction, available balance

Cruise Line ● Cabin rate

Transaction4 ● Dates of embarkation and disembarkation

PSR-660 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Acceptance
Visa Core Rules and Visa Product and Service Rules

Transaction Type Required Content

Effective through Type of repayment (for example: “loan,” “mortgage,” “credit card,” “goods,” “services”)
13 April 2018
Debt Repayment
Transaction
(Europe Region)
Effective 14 April
2018
Debt Repayment
Transaction

Dynamic Currency ● Transaction amount, with currency symbols, in:

Conversion
– Merchant’s local Currency
Transaction
– Transaction Currency
● Words “Transaction Currency” next to the Transaction amount
● Currency Conversion Rate
● Currency conversion commission, fees, or markup on the exchange rate over a
wholesale rate or government-mandated rate
● In the AP Region, Canada Region, CEMEA Region, LAC Region, and US Region,
statement that the Cardholder has been offered a choice of currencies for
payment and expressly agrees to the Transaction Receipt information by marking
an “accept” box on the Transaction Receipt
● In the Europe Region, statement, easily visible to the Cardholder, that the
Cardholder has been offered a choice of currencies for payment (including the
local currency of the Merchant Outlet) and that the currency selected by the
Cardholder is the Transaction Currency
● Statement that Dynamic Currency Conversion is conducted by the Merchant and,
in the Europe Region, is not associated with or endorsed by Visa

Electronic ● Customer service contact

Commerce
● Merchant country
Transaction
● Merchant online address
● Conditions of sale, including return and cancellation policy

Visa Fleet Card ● In the US Region:

Transaction
– Fuel product code
– Fuel quantity
– Fuel type
– Fuel unit price
– Odometer reading

14 October 2017 Visa Confidential PSR-661

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Acceptance
Transaction Receipt Requirements

Transaction Type Required Content

● In the Canada Region and CEMEA Region, for a Merchant that supports a Visa
Fleet Transaction through the Visa Fleet Card Application Identifier:
– Fuel product code
– Fuel quantity
– Fuel type
– Fuel unit price
– Odometer reading

Load Transaction ● Prepaid Partner name

● Prepaid Partner location address and identification code
● For a Load Transaction at an ATM (except in the Europe Region), all of the
following:
– The Load Transaction Amount
– An ATM Access Fee, if one is assessed
– The account balance, if provided by the Issuer
● In the Europe Region, all of the following:
– The amount added to the Card
– Load Device Acquirer name and/or name of affiliated domestic or regional
network
– Load Device street location or location code
– Load Device city 
– Type of account accessed

Lodging Merchant4 ● Dates of check-in and check-out

Transaction ● Daily room charge
● Any applicable taxes
● Description and dates of individual purchases

Manual Cash ● Effective through 16 October 2021

Disbursement 4 digits printed below the Card number (if present)
● Type of secondary identification (for example: passport, driver’s license) without
including the number or any other identifying information
● Clerk’s signature
● The words “Cash Disbursement”

No-Show ● Daily room charge or rental rate

Transaction
● Taxes

PSR-662 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Acceptance
Visa Core Rules and Visa Product and Service Rules

Transaction Type Required Content

● Agreed start date of the accommodation or rental

● The words "No Show"

Preauthorized For a Healthcare Auto-Substantiation Transaction in the US Region, the words

Healthcare “Preauthorized Healthcare”
Transaction

Prepayment For a full prepayment:

Transaction
● Full cancellation and refund policy, including the date and time that any refund
privileges expire without prepayment forfeiture
● Prepayment amount
● Scheduled start date or delivery date of the merchandise or services
● The word "Prepayment"
For a partial prepayment:
● Full cancellation and refund policy, including the date and time that any refund
privileges expire without prepayment forfeiture
● Prepayment amount
● The word(s) "Deposit" or "Partial Payment" if there is a balance outstanding
● For balance payments, the word "Balance" if the full remaining cost of the goods
or services has been paid
● For cancellations, cancellation confirmation

Quasi-Cash ● Effective through 16 October 2021

Transaction 4 digits printed below the Card number (if present)
● Type of secondary identification (for example: passport, driver’s license) without
including the number or any other identifying information

Effective through ● The words “Recurring Transactions”

13 October 2017
● Frequency of Recurring Transactions
Recurring
Transaction ● Duration of Recurring Transaction period

Transaction on Shown separately and clearly:

which a fee is
● Convenience Fee
assessed
● Service Fee
● Surcharge. This must not be identified as a Visa-imposed charge. The amount
must be shown separately on the front of the receipt in the same type and size of
font as other wording on the Transaction Receipt.
● Any other fees (for example: Access Fees)

14 October 2017 Visa Confidential PSR-663

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Acceptance
Transaction Receipt Requirements

Transaction Type Required Content

Visa Integrated ● Discounted Transaction amount

Redemption
● Offer Amount
Transaction (US
Region) ● Offer Code
● Offer Description
● Offer Receipt Text

Visa Mobile Available balance in the Visa Mobile Prepaid account 

Prepaid Transaction
(confirmation
message)

Visa Prepaid Card In the Europe Region, for a Merchant that can receive a Point-of-Sale Balance Return,
Transaction available balance

Wire Transfer Wire Transfer Money Order Fee, if assessed

Money Order
Transaction
1
In the Europe Region, required only for a Visa Prepaid Card Transaction
2
Except in the Europe Region
3
Effective through 13 April 2018
 
 Not required for a Small Ticket Transaction
 
 Effective 14 April 2018
 
 Not required for a Visa Easy Payment Service Transaction
4
Only for Transactions in which the actual lodging is a component

ID# 0028052 Edition: Oct 2017 | Last Updated: Oct 2017

5.10.4 Substitute Transaction Receipt Data and Format Requirements

5.10.4.1 Required Substitute Transaction Receipt Content

Effective for Transactions completed through 21 April 2017

A Substitute Transaction Receipt must contain all of the following, as applicable:

PSR-664 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Acceptance
Visa Core Rules and Visa Product and Service Rules

Table 5-34: Substitute Transaction Receipt/Fulfillment Document Requirements

Data Element Transaction Type

  Card-Absent T&E Small Ticket

Environment – Europe
Region

Account Number or payment Token X X  

Authorization Code(s) X X1  

Authorization dates and amounts   X  

Card network name   X  

Confirmation that the Cardholder made a Transaction     X

using a Card

Daily room/rental charge   X  

Description of merchandise or services X X  

For a T&E Transaction, all of the following, as applicable:
● For Car Rental Merchants, daily rental rate, taxes, dates
of pick-up and return, and description of additional
costs
● For Airlines, either:
– Airline flight information
– For an Ancillary Purchase Transaction, a general
description of merchandise or services
● For Lodging Merchants or Cruise Lines, dates of
check-in/embarkation and check-out/disembarkation
● In the US Region, for passenger railway Merchants,
either:
– Railway Ticket Identifier
– For an Ancillary Purchase Transaction, a general
description of merchandise or services

Merchant location X2 X  

Merchant name X X X

For No-Show Transactions, the words "No Show"   X  

Other details embossed on the Card (for a Manual   X  

Transaction Receipt only)

Return and refund policies (if applicable)   X  

14 October 2017 Visa Confidential PSR-665

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Acceptance
Returns, Credits, and Refunds

Data Element Transaction Type

  Card-Absent T&E Small Ticket

Environment – Europe
Region

"Ship to" address (if applicable), except in the Europe X    

Region

Transaction amount in Transaction Currency (including X X X

currency symbol)

Transaction Date X X X

Transaction type   X  
1
If any
2
In the Europe Region, for an Electronic Commerce Transaction, must be the Merchant's online address

ID# 0028054 Edition: Oct 2017 | Last Updated: Apr 2017

5.11 Returns, Credits, and Refunds

5.11.1 Merchant Processing

5.11.1.1 Merchant Processing of Credits to Cardholders

At the time that a Merchant processes a credit to a Cardholder for a valid Transaction that was
previously processed, the Merchant must do all of the following:

● Identify the original Transaction on the Transaction Receipt

● Deliver a completed Credit Transaction Receipt to the Cardholder1
● Effective 13 October 2018 through 12 April 2019
Send an Authorization Request for the amount of the credit, based on the following table:2

Table 5-35: Threshold for Sending Credit Authorization Request

Region Merchants with Estimated Annualized Visa
Purchase Return Sales Volume Equal to or Greater
than:

AP Region USD 1 million

Canada Region USD 5 million

CEMEA Region USD 1 million

PSR-666 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Acceptance
Visa Core Rules and Visa Product and Service Rules

Region Merchants with Estimated Annualized Visa

Purchase Return Sales Volume Equal to or Greater
than:

Europe Region USD 5 million

LAC Region USD 1 million

US Region USD 10 million

● Effective 13 April 2019

Send an Authorization Request for the amount of the credit
● In the Europe Region, deposit the Credit Transaction Receipt within 5 calendar days from the date
the credit was issued
● In the US Region, deposit the Credit Transaction with the Acquirer that processed the original
Transaction within 5 calendar days from the date that the credit was issued
1
In the US Region, a Merchant may provide any of the following alternate forms of credit: a cash refund for a Visa Easy
Payment Service (VEPS) Transaction, a cash refund or other form of credit to the recipient of a gift (instead of to the
Cardholder), or a cash refund or store credit for a Visa Prepaid Card Transaction, if the Cardholder states that the Visa
Prepaid Card has been discarded.
2
Effective 13 October 2018 through 12 April 2019
This does not include Airlines.

ID# 0008605 Edition: Oct 2017 | Last Updated: Oct 2017

5.11.1.2 Credit Refunds for Timeshares

A timeshare Merchant must provide a full credit refund when the Cardholder cancelled the Transaction
within 14 calendar days of the contract date or the date the contract or related documents were
received.

ID# 0003082 Edition: Oct 2017 | Last Updated: Oct 2015

5.11.1.3 Prohibition of Resubmission of Returned Transaction – US Region

In the US Region, a Merchant must not submit any Transaction that was previously charged back to
the Acquirer and subsequently returned to the Merchant. However, the Merchant may pursue payment
from the customer outside the Visa system.

ID# 0003022 Edition: Oct 2017 | Last Updated: Oct 2014

14 October 2017 Visa Confidential PSR-667

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Acceptance
Acquirer Requirements for Non-Visa General Purpose Payment Network in Brazil – LAC Region

5.11.1.4 Sales Tax Rebates

Effective 13 October 2018

A Merchant that provides a sales tax rebate1 to a Cardholder must process the rebate as an
Original Credit Transaction.

A Merchant that offers Dynamic Currency Conversion (DCC) for a sales tax rebate must comply
with all DCC requirements.
1
A rebate of only the tax paid on the purchase, including value-added tax (VAT), goods and services tax (GST), or other
general consumption tax that is rebated to the Cardholder.

ID# 0030025 Edition: Oct 2017 | Last Updated: New

5.12 Acquirer Requirements for Non-Visa General Purpose Payment

Network in Brazil – LAC Region
In the LAC Region (Brazil), an Acquirer must not discriminate against any non-Visa general purpose
payment network.

An Acquirer that contracts with a non-Visa general purpose payment network must do all of the
following:

● Ensure that the non-Visa general purpose payment network complies with all of the following:
– Is authorized by the Brazil Central Bank
– Has a contract with Visa
– Only processes funds transfer transactions
● Assign MCC 6051 (Non-Financial Institutions – Foreign Currency, Money Orders [Not Wire
Transfer], Stored Value Card/Load, Travelers Cheques, and Debt Repayment) to the funds transfer
transactions processed by the non-Visa general purpose payment network
● Ensure that the Merchant name field includes the message “transferência” and the name of the
non-Visa general purpose payment network (or an abbreviation)

ID# 0029510 Edition: Oct 2017 | Last Updated: Oct 2017

PSR-668 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Acceptance
Visa Core Rules and Visa Product and Service Rules

5.13 Business Payment Service Providers

5.13.1 Acquirer Responsibilities Related to Business Payment Solution Providers

5.13.1.1 Acquirer Requirements for Business Payment Solution Providers

Effective 14 October 2017

1
An Acquirer that contracts with a Business Payment Solution Provider (BPSP) must do all of the
following:

● Register the BPSP with Visa

● Certify that the BPSP qualifies as a BPSP and complies with the Visa Rules
● Process only Domestic2 Transactions for the BPSP
● Process BPSP Transactions with MCC 7399 (Business Services [Not Elsewhere Classified])
● Conduct an adequate due diligence review of the BPSP and the non-Visa-accepting suppliers
to ensure compliance with the Acquirer's obligation to submit only legal Transactions to
VisaNet and to ensure the BPSP engages only in legal transactions with such suppliers.
● Communicate to Visa the Merchant name and the Card acceptor identification assigned to the
BPSP, and consistently use them in all Transaction messages
● Upon Visa request, provide to Visa activity reporting on each BPSP and each non-Visa-
accepting supplier, including:
– Supplier name
– Supplier location
– BPSP name
– Monthly Transaction count and amount
– Any other data requested by Visa
● Ensure that the BPSP:
– Makes payments only to suppliers3 that are businesses located in the same country4 as the
BPSP in accordance with the buyer’s payment instruction
– Initiates a Transaction only after the buyer has confirmed that the non-Visa-accepting
supplier has shipped goods or delivered services and the buyer has approved the
payment
– Performs customer verification (KYC) and meets all applicable anti-money laundering
requirements for all non-Visa-accepting suppliers before initiating Transactions for such
suppliers’ invoices

14 October 2017 Visa Confidential PSR-669

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Acceptance
Business Payment Service Providers

– Uses a secure payment process that ensures funds are paid into individual supplier
accounts
– Ensures that each invoice from a non-Visa-accepting supplier to a buyer is processed as a
separate Transaction
– Contractually obligates the buyer, by way of written agreement between the buyer and
the BPSP, to accept all risks associated with non-performance of the non-Visa-accepting
supplier

Visa reserves the right to revoke a BPSP’s registration for any reason
1
An entity that provides a business-to-business payment solution that allows buyers to pay non-Visa accepting suppliers
with a Visa Commercial Card
2
And, in the Europe Region, intra-European Economic Area Transactions
3
Payments to a supplier that has been a Merchant within the previous 12 months are prohibited.
4
Or, in the Europe Region, within the European Economic Area (EEA), to suppliers in the EEA

ID# 0030064 Edition: Oct 2017 | Last Updated: New

PSR-670 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
ATM
Visa Core Rules and Visa Product and Service Rules

6 ATM

6.1 Plus Program

6.1.1 Plus Program Issuer Participation Requirements

6.1.1.1 Plus Program Issuer Participation

To issue a Card with Plus functionality, an Issuer must do all of the following:

● Obtain a license to use the Plus Program Marks and comply with rules for using the Plus Symbol
● Notify Visa in writing of all Card ranges used for the Plus Program. If an Issuer adds a Card range
not included in the original certification, the Issuer must notify Visa in writing.
● Provide Authorization service 24 hours a day, 7 days a week 

ID# 0004060 Edition: Oct 2017 | Last Updated: Oct 2017

6.1.2 Plus Symbol

6.1.2.1 Plus Program Marks on Cards

A Member must use the Plus Symbol only as a Mark indicating acceptance for ATM services.

The presence of the Plus Symbol is optional on a Visa Card or non-Visa-branded Campus Card if no
other ATM acceptance Mark is present on the Card.1

An Issuer of a Proprietary Card bearing the Plus Symbol must place the Plus Symbol on all Proprietary
Cards within 5 years from the beginning date of participation in the Plus Program.
1
This does not apply in the Europe Region.

ID# 0003577 Edition: Oct 2017 | Last Updated: Oct 2016

6.1.2.2 Restrictions on the Use of other Marks on Plus Cards

A Card bearing the Plus Symbol must not bear the Marks of any entity ineligible for membership in
Visa, or of any of the following entities, or their subsidiaries or affiliates, deemed competitive by Visa:1

● American Express Company

14 October 2017 Visa Confidential PSR-671

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
ATM
Visa Global ATM Network

● Discover Financial Services2

● JCB
● MasterCard Worldwide

A Card bearing the Plus Symbol is exempt from this requirement if it was issued under an agreement
executed with Visa or Plus System, Inc. before 1 October 1992.

A Card bearing the Plus Symbol must not bear a Trade Name or Mark confusingly similar to any other
Visa-Owned Mark.

This does not apply in the Europe Region.

1
In the US Region or a US Territory, a US Covered Visa Debit Card bearing the Plus Symbol may bear the Marks of entities
deemed competitive by Visa, as specified in the Visa Product Brand Standards.
2
This does not apply in the US Region to Visa Cards bearing the Pulse Mark and Cards bearing the Plus Symbol.

ID# 0006159 Edition: Oct 2017 | Last Updated: Oct 2016

6.1.2.3 Plus Symbol Displayed at an ATM

The Plus Symbol must be displayed at an ATM that accepts Plus-enabled Cards for ATM services.

ID# 0003583 Edition: Oct 2017 | Last Updated: Oct 2017

6.2 Visa Global ATM Network

6.2.1 Visa Global ATM Network Issuer Participation Requirements

6.2.1.1 Visa Global ATM Network Issuer Participation

To participate in the Visa Global ATM Network, an Issuer must successfully complete certification with
Visa. Rules regarding Visa Issuer participation in the Visa Global ATM Network apply to all Visa Cards.

In the US Region, a Visa Consumer Card Issuer must participate in the Visa ATM Network.

ID# 0004070 Edition: Oct 2017 | Last Updated: Oct 2017

PSR-672 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
ATM
Visa Core Rules and Visa Product and Service Rules

6.2.2 Visa Global ATM Network Issuer General Requirements

6.2.2.1 ATM Cash Disbursement Minimum Amount

Except as specified below, an Issuer participating in the Visa Global ATM Network must ensure that its
Cardholders may obtain an ATM Cash Disbursement of at least USD 200 (or local currency equivalent)
per day.

For a participating Issuer of Visa credit Cards the amount must be the lesser of USD 200 or 10% of the
credit/spending limit per day.1

The ATM Cash Disbursement amount is subject to both:

● The Issuer's normal Authorization criteria

● Any maximum amounts for Domestic Transactions agreed by Members within a country

An Issuer must not establish a minimum ATM Cash Disbursement amount.

1
This does not apply in the Europe Region.

ID# 0004807 Edition: Oct 2017 | Last Updated: Oct 2016

6.2.2.2 Custom Payment Services/ATM Program Issuer Participation

An Issuer that participates in the Custom Payment Services/ATM must do all of the following:

● Complete Issuer certification

● Receive and return the ATM Transaction Identifier in each Transaction
● Receive the terminal ID code, ATM owner, and ATM location data in each Transaction record
● Include the ATM Transaction Identifier in all Chargebacks

ID# 0004078 Edition: Oct 2017 | Last Updated: Apr 2016

6.2.2.3 Visa Consumer Credit Card Issuer Minimum Monthly Authorization Approval
Rates at ATM – US Region

Effective through 13 October 2017

In the US Region, an Issuer that fails to maintain a minimum monthly ATM Transaction approval
rate of 65% for the following Card products is assessed a non-compliance assessment for each
Decline Response:

● Visa Traditional

14 October 2017 Visa Confidential PSR-673

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
ATM
Visa Global ATM Network

● Visa Traditional Rewards

● Visa Signature
● Visa Signature Preferred

ID# 0005480 Edition: Oct 2017 | Last Updated: Oct 2016

6.2.2.4 Visa Check Card Issuer Minimum Monthly Approval Rates at ATM – US
Region

Effective through 13 October 2017

In the US Region, a Visa Check Card Issuer that fails to maintain a minimum monthly ATM
Transaction approval rate of 50% is assessed a non-compliance assessment for each Decline
Response.

ID# 0005475 Edition: Oct 2017 | Last Updated: Oct 2016

6.2.2.5 Issuer Authorization Approval Rate Calculation Exceptions – US Region

Effective through 13 October 2017

In the US Region, the following Response codes are excluded from ATM approval rate calculations
and the associated non-compliance assessment:

● 04 (Pick up Card)
● 07 (Pick up Card, Special Condition)
● 15 (No Such Issuer)
● 41 (Pick up Card, Lost)
● 43 (Pick up Card, Stolen)
● 81 (Cryptographic or Formatting Error)
● 96 (System Malfunction)

ID# 0005482 Edition: Oct 2017 | Last Updated: Oct 2016

6.2.2.6 Issuer Account Selection Options for ATM Transactions

An Issuer must not change the Cardholder account selection when approving an ATM Transaction. The
“from account” code in the response must match the code in the request or advice unless the code in
the request is 00 (No account specified).

PSR-674 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
ATM
Visa Core Rules and Visa Product and Service Rules

If account selection is not supported by the ATM, the Issuer will receive code 00 (No account specified)
in the Authorization Request.

All Issuers must be able to process a Transaction with code 00 (No account specified).

ID# 0028010 Edition: Oct 2017 | Last Updated: Oct 2014

6.2.3 Visa Global ATM Network Acquirer Participation Requirements

6.2.3.1 Visa Global ATM Network Acquirer Participation

Any ATM owned, leased, sponsored, or controlled by a Member is eligible for participation in the Visa
Global ATM Network.

A Member that sponsors a non-Member agent to deploy or operate an ATM participating in the Visa
Global ATM Network must ensure that the non-Member agent complies with Section 1.10.8.5, “Third
Party Agent Contract,” and Section 10.2.1.1, “VisaNet Processor Contracts.”

Effective through 13 October 2017

In the US Region, an Acquirer that participates in the Visa ATM Network must also do all of the
following:

● Ensure that all of its ATMs that participate in other regional or national ATM networks also
participate in the Visa Global ATM Network
● Become a member of the Plus System, Inc.
● Display Visa ATM and Plus acceptance Marks on all ATMs within 30 days from the date the
Acquirer begins accepting Visa Cards and Cards bearing the Plus Symbol
● Accept all Visa Cards for all Transaction functions provided by the Acquirer's participating
ATM

Effective 14 October 2017

An Acquirer that participates in the Visa ATM Network must also do all of the following:

● Ensure that all of its ATMs that participate in other regional or national ATM networks also
participate in the Visa Global ATM Network
● Display Visa ATM and Plus acceptance Marks on all ATMs within 30 days from the date the
Acquirer begins accepting Visa Cards and Plus enabled Cards1
● In the US Region, accept all Visa Cards for all Transaction functions provided by the Acquirer's
participating ATM

14 October 2017 Visa Confidential PSR-675

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
ATM
Visa Global ATM Network

1
In the Europe Region if deployed after 1 July 2009, also display the V PAY Brand Mark

ID# 0004783 Edition: Oct 2017 | Last Updated: Oct 2017

6.2.3.2 ATM Cash Disbursement and Transaction Currency Requirements

An ATM Cash Disbursement is either:

● A Visa Transaction if it is completed with a Visa Card or a Visa Electron Card

● A Plus Transaction if it is completed with a non-Visa-branded card or a Plus-enabled Proprietary
Card, and/or a Card enabled on the Plus network

The ATM Cash Disbursement must comply with all of the following:

● Be in local currency or display the type of currency or travelers cheques dispensed

● Dispense the same currency1,2 as the Transaction Currency included in the Authorization Request
and the Clearing Record
● Support a Cash Disbursement of at least USD 200 (or local currency equivalent) per day, per
Account Number, and in a single Transaction upon Cardholder request
1
This does not apply to ATMs located on US military bases (which may submit the Transaction in USD for Authorization,
Clearing, and Settlement regardless of the currency dispensed).
2
This does not apply to ATMs located in the Europe Region, if the ATM Cash Disbursement is processed using Dynamic
Currency Conversion (DCC).

ID# 0029537 Edition: Oct 2017 | Last Updated: Oct 2017

6.2.3.3 ATM Card Acceptance

An ATM must accept all valid Cards.

In the Canada Region, this does not apply to a Member that participated in the Visa Global ATM
Network as of 13 June 2013.

In the Canada Region, all ATM Acquirers that began participation in the Visa Global ATM Network after
14 June 2013 must accept all valid Cards.

At the discretion of Visa, an ATM Acquirer that accepts Plus-enabled Cards may selectively deny access
to its ATMs.

An ATM Acquirer certified to accept Visa Cards may selectively deny access to its ATMs if the Card
presented is both issued to residents of the country where the ATM is located and billed in the local
currency.

PSR-676 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
ATM
Visa Core Rules and Visa Product and Service Rules

An ATM with restricted access must display language with the Visa Brand Mark that both identifies the
ATM Acquirer and describes Visa Card acceptance or the nature of any restrictions.

ID# 0004785 Edition: Oct 2017 | Last Updated: Oct 2017

6.2.3.4 Visa ATM Locator Service

An Acquirer that participates in the Visa Global ATM Network must participate in the Visa ATM Locator
service and must submit its ATM location data to Visa on a quarterly basis for inclusion in the ATM
Locator Database.

By submitting this information, an Acquirer provides its consent to Visa to use and share this
information in support of Visa products and services.

ID# 0028009 Edition: Oct 2017 | Last Updated: Oct 2014

6.2.4 ATM Operator and Agent Requirements

6.2.4.1 Display of Member Name on Non-Member ATM – LAC Region

In the LAC Region, an ATM Acquirer must ensure that the name of the Member that operates or
sponsors the ATM is prominently displayed on every non-Member ATM.

ID# 0004746 Edition: Oct 2017 | Last Updated: Oct 2014

6.2.4.2 ATM Operator Agreement Requirements

Effective through 13 April 2018

In the US Region, an ATM Acquirer must have a written ATM Operator agreement with each of its
ATM Operators1 and must only process Visa ATM Network Transactions from an ATM Operator
with which it has a valid agreement.

The form, content, and appearance of an ATM Operator agreement are at the discretion of the
ATM Acquirer, except as specified below. An ATM Operator agreement must include both:

● The ATM Acquirer's name, location, and contact information in letters consistent in size with
the rest of the ATM Operator agreement, and in a manner that makes the ATM Acquirer's
name readily visible to the ATM Operator
● Language stating that the ATM Operator may be terminated for failure to comply with the
ATM Operator agreement

14 October 2017 Visa Confidential PSR-677

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
ATM
Visa Global ATM Network

ATM Operator agreements must be made available to Visa upon request and must not contain
contractual details regarding pricing arrangements.

Effective 14 April 2018

An ATM Acquirer must have a written ATM Operator agreement with each of its ATM Operators1
and must only process Visa ATM Network Transactions from an ATM Operator with which it has a
valid agreement.
The form, content, and appearance of an ATM Operator agreement are at the discretion of the
ATM Acquirer, except as specified below. An ATM Operator agreement must include both:

● The ATM Acquirer's name, location, and contact information in letters consistent in size with
the rest of the ATM Operator agreement, and in a manner that makes the ATM Acquirer's
name readily visible to the ATM Operator
● Language stating that the ATM Operator may be terminated for failure to comply with the
ATM Operator agreement

ATM Operator agreements must be made available to Visa upon request and must not contain
contractual details regarding pricing arrangements.
1
Tri-party agreements (ATM Acquirer, Agent, ATM Operator) are permitted.

ID# 0009021 Edition: Oct 2017 | Last Updated: Oct 2017

6.2.4.3 Acquirer Requirements for ATM Operators – US Region

Effective through 13 April 2018

In the US Region, before entering into an ATM Operator agreement, an ATM Acquirer must
determine that a prospective ATM Operator has no significant derogatory background
1
information about any of its principals. The ATM Acquirer must:

● Maintain documented policies and procedures to manage its Agent programs

● Validate its Agent's compliance with the ATM Acquirer solicitation and qualification standards
on a quarterly basis
● Collect all of the following information from its ATM Operators and Agents:
– "Doing Business As" (DBA) name
– ATM Operator legal name
– ATM Operator outlet location, including street address, city, state, and ZIP code
– Federal Taxpayer Identification Number, Federal Employer Identification Number, or Social
Security Number of all principals

PSR-678 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
ATM
Visa Core Rules and Visa Product and Service Rules

– Full first and last name and middle initial of principals (for example: of corporations,
partnerships, sole proprietors)
– Incorporation status (for example: corporation, partnership, sole proprietor, non-profit) 

Effective 14 April 2018

Before entering into an ATM Operator agreement, an ATM Acquirer must determine that a
prospective ATM Operator has no significant derogatory background information about any of its
principals. The ATM Acquirer must:1

● Maintain documented policies and procedures to manage its Agent programs

● Validate its Agent's compliance with the ATM Acquirer solicitation and qualification standards
on a quarterly basis
● Collect all of the following information from its ATM Operators and Agents:
– "Doing Business As" (DBA) name
– ATM Operator legal name
– ATM Operator outlet location, including street address, city, state, and postal code
– In the US Region, Federal Taxpayer Identification Number, Federal Employer Identification
Number, or Social Security Number of all principals
– Full first and last name and middle initial of principals (for example: of corporations,
partnerships, sole proprietors)
– Incorporation status (for example: corporation, partnership, sole proprietor, non-profit)
1
An ATM Acquirer may allow its Agents to execute ATM Operator agreements on its behalf and conduct due diligence
reviews.

ID# 0003510 Edition: Oct 2017 | Last Updated: Oct 2017

6.2.5 PIN Requirements

6.2.5.1 PIN Verification for ATM Transactions

PIN Verification is required for all ATM Transactions.

This does not apply to a Transaction authorized by Stand-In Processing to an Issuer using the Single
Message System.

An ATM Acquirer must do all of the following:

● Ensure that the PIN is protected at all times

14 October 2017 Visa Confidential PSR-679

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
ATM
Visa Global ATM Network

● Accept and transmit online PINs:

– 4-6 digits long
– In the US Region, 4-12 digits long
● Ensure that its Agents and ATM Operators comply with Visa requirements for PIN management
and PIN security

ID# 0008138 Edition: Oct 2017 | Last Updated: Oct 2016

6.2.6 ATM Processing Requirements

6.2.6.1 ATM Acquirer Processing

Before acting as an ATM Acquirer, an Acquirer (including an Acquirer that processes through a VisaNet
Processor with an existing VisaNet endpoint) must do all of the following:

● Comply with applicable licensing and processing requirements 

● Be certified to participate in either the:
– Single Message System1
– Custom Payment Services/ATM
● Meet all remaining tier II requirements specified below:
– Use the V.I.P. Multicurrency Service for Authorization Requests
– Participate in the Card Verification Value Service
– Accept Visa Cards and Plus-enabled Cards
– Use the Visa and Plus account range tables for Transaction routing
– Provide customer account selection options specified in Section 6.2.6.2, “Account Selection at
ATMs – Acquirer Requirements”

If the ATM Acquirer does not meet all tier II requirements, Visa may remove the ATM Acquirer from the
tier II level.
1
All ATM Acquirers in the US Region and all new ATM Acquirers (excluding an Acquirer that processes through a VisaNet
Processor with an existing VisaNet endpoint) must process ATM Transactions using the Single Message System.

ID# 0008597 Edition: Oct 2017 | Last Updated: Oct 2017

6.2.6.2 Account Selection at ATMs – Acquirer Requirements

If an ATM Acquirer offers Cardholder account selection, the ATM may offer account selection from the
following:

PSR-680 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
ATM
Visa Core Rules and Visa Product and Service Rules

● Checking account or current account

● Savings account
● Credit card account

The ATM Acquirer must transmit the account selected by the Cardholder from account selection,
unaltered, in the Authorization Request. An Acquirer that processes a Deferred Clearing
Transaction must also transmit the same information in the Clearing Record.

The ATM Acquirer must send “from account” code 00 (No account specified) in the Authorization
Request if it does not offer Account Selection.

ID# 0028011 Edition: Oct 2017 | Last Updated: Oct 2015

6.2.6.3 ATM Misdispense

For a misdispense:

● A Custom Payment Services/ATM Acquirer must process an ATM confirmation message for the
actual amount dispensed.
● A Single Message System ATM Acquirer must both:
– Process an Adjustment for the actual amount of the misdispense within 45 calendar days of the
Processing Date of the original Transaction
– For an over-dispense caused by a misloaded terminal, attempt good-faith collection from the
Issuer before processing an Adjustment to the Cardholder account

ID# 0002406 Edition: Oct 2017 | Last Updated: Oct 2017

6.2.6.4 ATM Transaction Reversal

An ATM Acquirer must process a Reversal in all of the following situations:

● The ATM fails to dispense funds following an approval response.

● The Cardholder cancels the Transaction, or the Transaction is cancelled for any other reason, after
the Authorization Request has been sent.
● The ATM Acquirer does not receive a response to an Authorization Request before a timeout by
the host or ATM.
● The ATM Acquirer receives an approval response after a timeout by the host or ATM.
● For a Chip-initiated Transaction, Issuer authentication fails and the Card indicates that the
Transaction should be declined.

14 October 2017 Visa Confidential PSR-681

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
ATM
Visa Global ATM Network

The Reversal amount must be the original Transaction amount.

ID# 0002404 Edition: Oct 2017 | Last Updated: Oct 2015

6.2.6.5 ATM Account Number Acceptance

An ATM and a Member ATM processing system must accept all valid International Organization for
Standardization numbers of 11-19 digits, starting with any digit from 0 through 9. An Acquirer must
not:

● Perform any modulus-10 check-digit validation

● Edit the length of the Account Number

ID# 0004786 Edition: Oct 2017 | Last Updated: Oct 2014

6.2.6.6 ATM Transaction Processing

An ATM Acquirer must ensure all of the following:

● The entire, unaltered contents of track 2 of the Magnetic Stripe, or the Magnetic-Stripe Image from
the Chip on the Card, are read and transmitted.
● An ATM that reads the Magnetic Stripe does not prevent the acceptance of a Card encoded with
an unrecognized Service Code.
● An EMV-compliant Chip-reading ATM examines and acts on Service Codes to recognize EMV-
Compliant Chip Cards. EMV Chip-reading ATMs may try to read the Chip first without reading the
Magnetic Stripe.
● A PIN change is not initiated by a Contactless Payment Device
● In the AP Region, in Australia and New Zealand, all ATMs are fully EMV-Compliant.
● In the Europe Region, is able to process an ATM Transaction initiated with a V PAY Card

ID# 0004792 Edition: Oct 2017 | Last Updated: Oct 2017

6.2.6.7 ATM Transaction Authorization and Clearing Requirements

An Acquirer must ensure that both:

● An ATM Transaction cleared through VisaNet was also authorized through VisaNet.
● All of the following information matches in the Authorization and Clearing Record:
– Account Number
– Authorization Code

PSR-682 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
ATM
Visa Core Rules and Visa Product and Service Rules

– Acquirer BIN
– Transaction amount
– Account Selection processing code
– MCC

ID# 0004795 Edition: Oct 2017 | Last Updated: Oct 2016

6.2.6.8 ATM Account Range Table

An ATM Acquirer must do all of the following:

● Use the Visa account range table to determine the routing of an Authorization Request
● Install and use the table within 6 business days of its receipt from Visa
● Not disclose or distribute to any third party the ATM account range table

If an ATM Acquirer does not route all Transactions to Visa for Cards bearing the Plus Symbol, it must
both:

● Install and use the Plus account range table within 3 business days of its receipt from Visa
● Use the Plus account range table to determine the routing of an Authorization Request for a Card
bearing the Plus Symbol. This does not apply to licensees of the Plus System, Inc.

ID# 0008780 Edition: Oct 2017 | Last Updated: Oct 2016

6.2.6.9 Decline of an ATM Authorization Based on Expiration Date

An ATM Acquirer must not return or decline an ATM Transaction based on the expiration date, and
must ensure that an ATM Authorization Request originating from an Expired Card is sent Online to the
Issuer for an Authorization Response.

ID# 0006005 Edition: Oct 2017 | Last Updated: Oct 2014

6.2.6.10 Declined ATM Cash Disbursements

If an ATM has the ability to decline a Cardholder's request for a Cash Disbursement, the ATM Acquirer
may only use this function without Issuer permission after one of the following:

● 4 consecutive invalid PIN entries

● 4 consecutive invalid Transaction attempts

14 October 2017 Visa Confidential PSR-683

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
ATM
Visa Global ATM Network

● 4 consecutive Decline Responses from the Issuer (including the V.I.P. System)

ID# 0002403 Edition: Oct 2017 | Last Updated: Oct 2014

6.2.6.11 ATM Transaction Timeout Time Limit

An ATM and its host system must not timeout a Transaction in less than 45 seconds.

ID# 0002405 Edition: Oct 2017 | Last Updated: Oct 2014

6.2.6.12 Card Retention at an ATM

An ATM is not required to have the ability to retain Cards. If it does have this ability, it may retain a
Card only upon the request of the Issuer.

If a Card is retained, an Acquirer must do all of the following:

● Log it under dual custody immediately after removal from the ATM
● Render the Card unusable, following secure Card destruction requirements, as specified in Section
10.7.2.1, “Recovered Card Handling and Notification Requirements”
● Notify the Issuer through Visa Resolve Online that the Card has been recovered, as specified in
Section 10.7.2.1, “Recovered Card Handling and Notification Requirements”

ID# 0008063 Edition: Oct 2017 | Last Updated: Apr 2017

6.2.6.13 Accidental Card Retention at an ATM

If a hardware or software failure causes mistaken or accidental Card retention, and to the extent
possible, an ATM Acquirer must return the Card to the Cardholder after reviewing positive Cardholder
identification and comparing the Cardholder's signature to that on the Card signature panel.

If the Cardholder does not request the return of the Card within 7 days, the ATM Acquirer must follow
Card retention rules as specified in Section 6.2.6.12, “Card Retention at an ATM,” and must not submit
a Fee Collection Transaction for Recovered Card handling fee/reward (reason code 0150).

ID# 0007014 Edition: Oct 2017 | Last Updated: Oct 2017

6.2.6.14 ATM Transaction Chaining

An ATM that does not retain a Card to process a Transaction must not permit a Cardholder to perform
multiple Transactions in a single session (Transaction chaining) without prompting for a PIN to be re-
entered for each Transaction.

PSR-684 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
ATM
Visa Core Rules and Visa Product and Service Rules

Acquirers must ensure that a contact Chip Card is read for each new Transaction.

ID# 0028013 Edition: Oct 2017 | Last Updated: Oct 2016

6.2.6.15 Contact and Contactless Chip-Capable ATM Requirements

An ATM Acquirer that processes Chip Card Transactions must comply with applicable requirements in
Section 5.7.1.1, “Acceptance Device Requirements,” and both:

● For contact Chip-capable ATMs, ensure that the ATM:

– Is EMV-Compliant1 and approved by EMVCo or Visa
– Reads the Chip if an EMV-Compliant Chip is present
– Reads the data from the Magnetic Stripe if any of the following apply:
▪ The Chip is not EMV-Compliant.
▪ The Chip reader is inoperable.
▪ The Chip malfunctions during the Transaction or cannot be read.
▪ The Chip Transaction cannot be completed due to the absence of a mutually supported
Application Identifier (AID).
– Uses POS Entry Mode code 05 for contact Chip Transactions
– Is capable of passing Issuer scripts to the Card if the Issuer sends them in the Authorization
Responses
● For ATMs that support Contactless Transactions, ensure that the ATM:
– Complies with the Visa Contactless Payment Specification 2.1.1 (or equivalent EMV contactless
kernel) or later 2,3
– Processes Transactions from a qVSDC enabled Contactless Payment Device using the qVSDC
transaction path and transmits the resulting Chip data to VisaNet, including an EMV Online
Card Authentication Cryptogram and all data elements used to create it
– Uses POS Entry Mode code 07 for Visa payWave quick Visa Smart Debit/Credit (qVSDC)
Transactions and 91 for Magnetic Stripe Data (MSD) path Transactions (if supported)
– Includes a Dynamic Card Verification Value in all MSD path Online Authorization Requests
transmitted to VisaNet
– Forwards to Visa the form factor indicator field, when provided by the Contactless Payment
Device4
– In the AP Region and CEMEA Region, supports the application program ID (APID)

In addition, the ATM Acquirer must ensure that contactless Chip-capable devices and EMV-Compliant
contact Chip-capable devices comply with all of the following:

14 October 2017 Visa Confidential PSR-685

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
ATM
ATM Balance Inquiry Service

● Be capable of reading a Magnetic Stripe

● Send all Transactions Online to the Issuer or Issuer's agent for Authorization
● Request only Online PIN for the Cardholder Validation Method (CVM) and not support “Signature”
or “No CVM required”
● Support the Visa, Visa Electron, and Plus AIDs
● Display only a list of the Card applications the Acquirer can support
1
In the Europe Region, if deployed after 1 January 2006
2
This requirement does not apply to ATMs deployed in the AP Region (Brazil) before 9 May 2013
3
In the AP Region and CEMEA Region, comply with the Visa Contactless Payment Specification 2.1.3 or later or the equivalent
EMV contactless kernel 3
4
In the AP Region (Japan), 1 October 2018

ID# 0028012 Edition: Oct 2017 | Last Updated: Oct 2017

6.2.6.16 Visa Mobile Prepaid Acceptance for ATM Transactions

An ATM Acquirer that participates in Visa Mobile Prepaid:

● Must transmit all of the following to complete Transaction when the Card is absent:
– 16-digit Account Number
– Expiration date
– Valid PIN
● May choose to accept cardless Visa Mobile Prepaid ATM Transactions in addition to Transactions
where the Card is present
● Is not required to read and transmit the contents of track 2 of the Magnetic Stripe or the
Magnetic-Stripe Image from the Chip on the Card if the Transaction is initiated through key-entry
by a Visa Mobile Prepaid account holder

ID# 0027683 Edition: Oct 2017 | Last Updated: Oct 2017

6.3 ATM Balance Inquiry Service

6.3.1 ATM Balance Inquiry Service Issuer Participation

6.3.1.1 Balance Inquiry Service Issuer Participation

An Issuer must support a Balance Inquiry Service if the Issuer offers Balance Inquiry services through a
network other than its proprietary network.

PSR-686 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
ATM
Visa Core Rules and Visa Product and Service Rules

If an Issuer participates in the Visa Balance Inquiry Service, it must do all of the following:

● Obtain certification from Visa

● Support Balance Inquiries as separate, non-financial transactions
● Provide balances in the currency of the Cardholder’s account, for conversion by Visa to the
Transaction Currency

An Issuer may additionally provide balance information as part of an ATM Cash Disbursement.

ID# 0004074 Edition: Oct 2017 | Last Updated: Oct 2016

6.3.2 ATM Balance Inquiry Service Acquirer Participation

6.3.2.1 Balance Inquiry Service Acquirer Participation

An ATM Acquirer must support a Balance Inquiry Service if it supports Balance Inquiry for any network
other than its proprietary network.

To participate in the Visa Balance Inquiry Service, an ATM Acquirer must do all of the following:

● Obtain certification from Visa

● Display the balance in the currency of the ATM, either on the screen or on a receipt
● Support Balance Inquiries as separate, non-financial transactions

A participating ATM Acquirer receives a Balance Inquiry fee for each Balance Inquiry.

An ATM Acquirer may supply the Cardholder with any balance information provided by the Issuer as
part of an ATM Cash Disbursement.

ID# 0004804 Edition: Oct 2017 | Last Updated: Oct 2016

6.4 ATM Fees

6.4.1 ATM Access Fees

6.4.1.1 Domestic ATM Cash Disbursement Access Fees

An ATM Acquirer must not impose an Access Fee on a domestic ATM Cash Disbursement unless
applicable laws or regulations expressly require that an ATM Acquirer be permitted to impose an
Access Fee.

14 October 2017 Visa Confidential PSR-687

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
ATM
ATM Fees

An ATM Acquirer in a country where an Access Fee for domestic ATM Cash Disbursements is permitted
by Visa must comply with the requirements specified for International ATM Cash Disbursement Access
Fees.

This does not apply in the AP Region (Australia, Thailand), Canada Region, Europe Region, LAC Region
(Panama, Puerto Rico), and US Region.

ID# 0007996 Edition: Oct 2017 | Last Updated: Oct 2017

6.4.1.2 Domestic ATM Access Fee – Canada Region

In the Canada Region, an ATM Acquirer may impose an Access Fee on a domestic ATM Cash
Disbursement.

An ATM Acquirer may impose an Access Fee if all of the following:

● It imposes an Access Fee on all other interchange transactions through other shared networks at
the same ATM.
● The Access Fee is not greater than the Access Fee amount on all other interchange transactions
through other shared networks at the same ATM.
● The Domestic Transaction is initiated by a Card issued by a Member other than the ATM Acquirer.
● The Access Fee is a fixed and flat fee.

ID# 0004715 Edition: Oct 2017 | Last Updated: Oct 2014

6.4.1.3 ATM Access Fee Notification and Reporting – Canada Region

In the Canada Region, Visa may request any of the following from an ATM Acquirer:

● Notice of intent to impose an Access Fee on ATM Cash Disbursements

● A report with the physical location of each ATM and total number of ATMs at which an Access Fee
is imposed on ATM Cash Disbursements
● Message display and language disclosure related to Access Fees on an ATM Cash Disbursement

ID# 0004717 Edition: Oct 2017 | Last Updated: Oct 2014

6.4.1.4 Domestic ATM Access Fees – CEMEA Region (Russia)

In the CEMEA Region (Russia), an ATM Acquirer may impose an Access Fee on a domestic ATM Cash
Disbursement if all of the following requirements are met:

● It imposes an Access Fee on all other domestic ATM Cash Disbursements through any other
network at the same ATM.

PSR-688 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
ATM
Visa Core Rules and Visa Product and Service Rules

● The Access Fee is not greater than the Access Fee amount on all other domestic transactions
through any other network at the same ATM.
● The Access Fee is a fixed and flat fee.
● It includes the value of the dispensed cash and any Access Fee amount in the Authorization
Request and Clearing Record.
● The dispensed cash and Access Fee amount are separately identified.
● It informs the Cardholder of the Access Fee amount and that the Access Fee is assessed in addition
to the charges assessed by the Issuer.
● It requests Cardholder approval of the Access Fee and provides the ability to cancel the ATM
Transaction.

ID# 0024130 Edition: Oct 2017 | Last Updated: Oct 2017

6.4.1.5 ATM Acquirer Requirements for ATM Access Fees

Visa reserves the right to request any of the following from an ATM Acquirer that imposes an Access
Fee on international, ATM Cash Disbursements:

● Notice of intent to impose an Access Fee on international ATM Cash Disbursements1

● A report with the physical location of each ATM and the total number of ATMs at which an Access
Fee is imposed on ATM Cash Disbursements
● Message display and language disclosure related to Access Fees on ATM Cash Disbursements
● Any other information required by applicable laws or regulations

An Acquirer that chooses to impose an ATM Access Fee must comply with all of the following:

Table 6-1: Acquirer and ATM Requirements for ATM Access Fees
Requirement Type Requirements

Access Fees ● Impose the Access Fee only on international ATM Cash Disbursements,
unless applicable laws or regulations expressly require that an ATM Acquirer
be permitted to impose an Access Fee on Domestic Transactions
● Impose the Access Fee on all other international ATM Cash Disbursements
processed through any other network at the same ATM
● Ensure that the Access Fee is not greater than the Access Fee amount on
all other international, Transactions through any other network at the same
ATM
● Ensure that the Access Fee is a fixed and flat fee
● Include the value of the dispensed cash and any Access Fee amount in the
Authorization Request and Clearing Record

14 October 2017 Visa Confidential PSR-689

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
ATM
ATM Fees

Requirement Type Requirements

● Separately identify the dispensed cash and Access Fee amount

● In the Europe Region, if an Access Fee is imposed on an international ATM
Cash Disbursement impose the same Access Fee on a domestic ATM Cash
Disbursement

Disclosures ● Inform the Cardholder that an Access Fee is assessed in addition to the
charges assessed by the Issuer. The disclosure must comply with all of the
following:
– Be in English and the local language equivalent
– Be as high a contrast or resolution as any other graphics on the ATM
– Use same font size as other headings and text on the terminal, and
ensure it is legible
– Contain the notice: Fee Notice "(Member Name) will assess a fee to
cardholders for international ATM Cash Disbursements. This fee is added
to the amount of your transaction and is in addition to any fees that may
be charged by your financial institution."
● Identify the ATM Acquirer as the recipient of the Access Fee
● Inform the Cardholder of the Access Fee amount before the Transaction
takes place
● Request Cardholder approval of the Access Fee
● Provide the ability for the Cardholder to cancel the ATM Transaction
● In the US Region, in addition to the above, the disclosures must both:
– Be readily visible to the Cardholder in the Cardholder's line of sight
– Contain the notice: Fee Notice "(Acquirer/Member Name) charges a
(USD amount) fee to US Cardholders for withdrawing cash. This fee is
added to the amount of your withdrawal and is in addition to any fees
that may be charged by your financial institution."
1
In the Europe Region, an Acquirer must register with Visa its intent to impose an Access fee on an ATM Cash
Disbursement and disclose the amount of the fee.

ID# 0030077 Edition: Oct 2017 | Last Updated: New

PSR-690 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
ATM
Visa Core Rules and Visa Product and Service Rules

6.4.2 ATM Travelers Cheque Fee

6.4.2.1 ATM Travelers Cheque Fee Disclosure

If an ATM dispenses traveler’s cheques and charges a fee, the Member must disclose the fee to the
Cardholder.

ID# 0004800 Edition: Oct 2017 | Last Updated: Oct 2014

14 October 2017 Visa Confidential PSR-691

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
ATM
ATM Fees

PSR-692 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Transaction Processing
Visa Core Rules and Visa Product and Service Rules

7 Transaction Processing

7.1 VisaNet Systems Use

7.1.1 Use of VisaNet

7.1.1.1 Submission of Domestic Transactions to VisaNet

Unless prohibited by applicable laws or regulations, a Member must submit all Domestic Transactions,
not otherwise submitted for Clearing or Settlement, to VisaNet as Collection-Only. This includes, but is
not limited to, any Transaction that is processed as follows:

● Through one of the following:

– A VisaNet Processor
– A non-Visa network
– A domestic switch or any other form of processor
● Under any domestic Private Agreement or bilateral agreement
● As an On-Us Transaction

The following Transaction types are not required to be submitted to VisaNet.1 However, a Member may
choose to submit:

● Domestic ATM Cash Disbursements

● Domestic Manual Cash Disbursements

This does not apply to the Europe Region.

1
This does not apply to Domestic Transactions in the Canada Region or CEMEA Region (Nigeria).

ID# 0027827 Edition: Oct 2017 | Last Updated: Oct 2017

7.1.1.2 VisaNet Processor Requirements for Processing Non-Visa Transactions

To enable a VisaNet Processor to submit non-Visa transactions to VisaNet, an Acquirer must ensure
that the VisaNet Processor complies with all of the following:

● Applicable gateway service requirements

● Applicable rules defined by other networks

14 October 2017 Visa Confidential PSR-693

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Transaction Processing
VisaNet Systems Use

● VisaNet Manuals

This does not apply in the Europe Region.

ID# 0001373 Edition: Oct 2017 | Last Updated: Apr 2017

7.1.1.3 Required Use of VisaNet for Processing – AP Region

In the AP Region (Australia, Malaysia, Philippines, Singapore, Thailand, Vietnam), a Member must
authorize, clear, and settle all Domestic Transactions through VisaNet.

In the AP Region (Australia), this does not apply to:

● On-Us Transactions
● Domestic Transactions in a Face-to-Face Environment, on a co-badged Visa Card, where the
domestic debit network associated with the co-badged acceptance mark is selected

In the AP Region (Malaysia, Philippines, Singapore, Thailand, Vietnam), this does not apply to:

● ATM Transactions
● On-Us Manual Cash Disbursements
● Transactions on a co-badged Visa Card processed on the domestic debit network associated with
the co-badged acceptance mark

In the AP Region (Malaysia, Philippines, Singapore, Thailand, Vietnam), this includes:

● On-Us Transactions
● Transactions processed through a VisaNet Processor or any other Agent

ID# 0026201 Edition: Oct 2017 | Last Updated: Apr 2015

7.1.1.4 Non-Visa Debit Transaction Disclosure Requirements – US Region

In the US Region, an Issuer that enables Non-Visa Debit Transaction processing and that does not
require that all such transactions be authenticated by a PIN must do all of the following:

● Clearly communicate to its Cardholders at the time of implementation of such processing or

at the time of issuance, and on an annual or more frequent basis thereafter, that it has enabled
Non-Visa Debit Transaction processing and that it does not require that all such transactions be
authenticated by a PIN
● Clearly communicate to its Cardholders the identity of the debit networks for which such
transactions are enabled on the Visa Check Card or Visa Debit Card

PSR-694 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Transaction Processing
Visa Core Rules and Visa Product and Service Rules

● Provide Cardholders with examples of the types of Cardholder actions that may be required to
initiate a Visa Transaction on such Cards
● At least 30 calendar days before implementation, notify Visa that it does not require that all Non-
Visa Debit Transactions be authenticated by a PIN
● Clearly communicate to its Cardholders at the time of implementation of such processing or at
the time of issuance, and on an annual or more frequent basis thereafter, that the provisions of its
Cardholder agreement relating only to Visa Transactions are inapplicable to non-Visa transactions

ID# 0008884 Edition: Oct 2017 | Last Updated: Oct 2014

7.2 Access to Visa Systems

7.2.1 Visa Extended Access

7.2.1.1 Member Requirements for Visa Extended Access

If a Member has Visa Extended Access, the Member must use it to transmit its Interchange.

A Member must use Visa Extended Access to access VisaNet. A Member must not make or attempt to
make any repair, adjustment, alteration, or modification to Visa Extended Access. This does not apply
to a Member using Direct Exchange (DEX).

ID# 0008744 Edition: Oct 2017 | Last Updated: Oct 2017

7.2.1.2 Member Support of Visa Extended Access

A Member that participates in Visa Extended Access must provide, at no cost to Visa, reasonable
support requested by Visa for installing the V.I.P. System or BASE II, including all of the following:

● Providing a location that meets Visa requirements for installing Visa Extended Access on the
Member's premises1
● Providing a sufficient number of qualified personnel that the Member will train to meet Visa
specifications
● Maintaining V.I.P. System and BASE II records, documents, and logs required by Visa and providing
them at Visa request
● Providing access to its premises and cooperating with Visa and its authorized agents in
conjunction with the installation, service, repair, or inspection of Visa Extended Access1
● Notifying Visa promptly of any failure of Visa Extended Access to operate properly on its premises
or the premises of its agent or independent contractor1

14 October 2017 Visa Confidential PSR-695

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Transaction Processing
Access to Visa Systems

● Providing computer time and a sufficient number of qualified personnel required to ensure prompt
and efficient installation and use of the V.I.P. System or BASE II Edit Package software supplied by
Visa

In the Europe Region, this rule does not apply. Where a Member uses Visa for processing, as specified
in Section 1.1.1.2, “Applicability of Processing Rules – Europe Region,” it must refer to Visa Europe
Operating Regulations – Processing.

A Member must notify Visa of any system changes that will affect the VisaNet system and must
provide Visa with a minimum of 45 calendar days' notice of changes required by the Member to
services currently provided by Visa to the Member, including, but not limited to:

● New Visa Extended Access software and options

● Changes to V.I.P. and BASE II system tables

In the Canada Region, Visa owns a Visa Extended Access server installed at a Member's location and is
responsible for its acquisition, installation, and maintenance. Unless otherwise agreed by Visa, both:

● The Member may use the Visa Extended Access server only for V.I.P. System and BASE II processing.
● Members must not share a Visa Extended Access server.
1
This does not apply to a Member using Direct Exchange (DEX).

ID# 0003332 Edition: Oct 2017 | Last Updated: Oct 2017

7.2.1.3 Unavailability of Visa Extended Access

If a Member's Visa Extended Access is expected to be unavailable, the Member must either:

● If unavailable for fewer than 5 calendar days, prepare the transmission as usual and send the
Interchange to Visa as soon as the VisaNet Access Point becomes available
● If unavailable for 5 or more calendar days, send the Interchange to Visa as soon as possible

This does not apply to a Member using Direct Exchange (DEX).

ID# 0003670 Edition: Oct 2017 | Last Updated: Oct 2017

7.2.1.4 BIN Processing Requirements for Visa Extended Access – Europe Region

A Visa Extended Access server used by a Member and/or its Visa Scheme Processor must be
connected to the Visa Europe Authorization Service and the Visa Europe Clearing and Settlement
Service for both:

● A new request for a BIN to be licensed for use in the Europe Region

PSR-696 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Transaction Processing
Visa Core Rules and Visa Product and Service Rules

● An existing BIN that is licensed for use in the Europe Region

This does not apply to:

● Transactions acquired under the International Airline Program by Acquirers outside of the Europe
Region
● Transactions originating from an Airline or International Airline that is located outside of the
Europe Region and that are acquired by an Airline Authorizing Processor

A Member that does not comply with these requirements will be subject to a non-compliance
assessment.

ID# 0029595 Edition: Oct 2017 | Last Updated: Oct 2016

7.2.2 Clearing Processors

7.2.2.1 Authorizing or Clearing Processor Termination or Downgrade

If an Authorizing or Clearing Processor terminates receipt or transmission of Interchange or

downgrades its VisaNet processing level the Clearing Processor must both:

● Notify Visa in writing at least 3 months before the termination or effective date of the downgrade
● Be responsible for the VisaNet access charges that would have been assessed until the designated
termination date, if the Clearing Processor terminates the receipt or transmission of Interchange
before the designated termination date

Access and processing levels must have been in effect for at least 12 months on the designated
effective date of the downgrade or termination.

ID# 0027078 Edition: Oct 2017 | Last Updated: Oct 2017

7.3 Authorization

7.3.1 Authorization Routing

7.3.1.1 Account Range Table for Authorization Routing

If an Acquirer chooses to use the account range table provided by Visa to determine the routing of an
Authorization Request, it must use the account range table to validate Visa Cards and must install and
use the table within 6 business days of receipt.

14 October 2017 Visa Confidential PSR-697

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Transaction Processing
Authorization

An Acquirer must not distribute the account range table without the prior written consent of Visa.

ID# 0008754 Edition: Oct 2017 | Last Updated: Oct 2014

7.3.1.2 Chip Transaction Routing Requirement – AP Region (Australia, Malaysia)

In the AP Region (Australia), an Acquirer must route an Authorization Request to VisaNet if a Visa
payWave or VIS-based Payment Application was selected to complete a Transaction.

In the AP Region (Malaysia), an Acquirer must ensure that Merchant choice is respected and
accordingly must route an Authorization request to VisaNet if a Visa payWave or VIS-based Payment
Application was selected to complete a Transaction.

ID# 0027964 Edition: Oct 2017 | Last Updated: Oct 2016

7.3.2 Authorization Service Participation

7.3.2.1 Stand-In Processing (STIP) Transaction Approval

If Visa approves a Transaction in Stand-In Processing (STIP), both:

● Visa provides the Acquirer with an Authorization Code based on the date, time, and Account
Number.
● The Acquirer must provide the Authorization Code to the Merchant.

ID# 0005498 Edition: Oct 2017 | Last Updated: Oct 2014

7.3.3 Member Provision of Authorization Services

7.3.3.1 Authorization Service Requirements

A Member must participate in the Card Verification Service1 and provide Authorization services for all
of its Cardholders, Merchants, or branches, 24 hours a day, 7 days a week, using one of the following
methods:

● Directly, as a VisaNet Processor

● Through another VisaNet Processor, including Visa
● In the Europe Region, through a Visa Scheme Processor
● By other means approved by Visa

An Issuer must meet the assured Transaction response standards for its Authorization Responses.

PSR-698 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Transaction Processing
Visa Core Rules and Visa Product and Service Rules

In the US Region, an Issuer or its Authorizing Processor (including Stand-In Processing) must respond
to all Authorization Requests in an average time not exceeding 5 seconds during each calendar month.
1
In the Europe Region, this does not apply. Where a Member uses Visa for processing, as specified in Section 1.1.1.2,
“Applicability of Processing Rules – Europe Region,” it must refer to Visa Europe Operating Regulations – Processing.

ID# 0004381 Edition: Oct 2017 | Last Updated: Oct 2016

7.3.3.2 Issuer Processing of Variable Fare Transactions – Europe Region

Effective through 13 October 2017

In the Europe Region, for a Variable Fare Transaction, an Issuer must both:

● Be able to process an Authorization Request for a Variable Fare Transaction

● Not send a Decline Response based solely on either:
– The value of the Application Transaction Counter
– A missing CVV2

ID# 0029672 Edition: Oct 2017 | Last Updated: Oct 2017

7.3.3.3 Use of Emergency Authorization Procedures – Europe Region

An Acquirer must follow the following emergency Authorization procedures if it cannot transmit an
Authorization Request due to a communications failure:

● If the Transaction amount is USD 150 or higher, the Acquirer must contact the Issuer by telephone
or fax for Authorization.
● If the Transaction Amount is less than USD 150, the Acquirer must both:
– Review an appropriate Card Recovery Bulletin
– Either:
▪ If the Account Number does not appear on a Card Recovery Bulletin, provide the Merchant
with an Authorization Code ending in “x”
▪ If the Account Number appears on a Card Recovery Bulletin, send a Decline Response to
the Authorization Request

An Acquirer must not use the emergency Authorization procedures either:

● For more than 4 hours

● If any other means of electronic interface with Visa is available

ID# 0029828 Edition: Oct 2017 | Last Updated: Oct 2016

14 October 2017 Visa Confidential PSR-699

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Transaction Processing
Authorization

7.3.3.4 Acquirer Unavailability Response – Europe Region

In the Europe Region, an Acquirer that is not able to submit an Authorization Request must transmit a
“service unavailable now” response to an ATM or Unattended Cardholder Activated Terminal.

ID# 0029829 Edition: Oct 2017 | Last Updated: Oct 2016

7.3.3.5 Pickup Response Prohibition for Contactless Transactions – Europe Region

In the Europe Region, an Issuer must send only an Approval Response or a Decline Response to an
Authorization Request for a Contactless Transaction.

If an Acquirer receives a Pickup Response, it must process it as a Decline Response.

ID# 0029831 Edition: Oct 2017 | Last Updated: Oct 2017

7.3.3.6 Issuer Processing of Mass Transit Transactions

Effective 14 October 2017

For a Mass Transit Transaction, an Issuer must both:

● Be able to process an Authorization Request for a Mass Transit Transaction

● Not send a Decline Response based solely on either:
– The value of the Application Transaction Counter
– A missing CVV2

ID# 0030051 Edition: Oct 2017 | Last Updated: New

7.3.4 Authorization Request Time Limits

7.3.4.1 Authorization Requests – Maximum Time Limit for Response

The maximum time limit for an Issuer to respond to an Authorization Request is as follows: 

PSR-700 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Transaction Processing
Visa Core Rules and Visa Product and Service Rules

Table 7-1: Maximum Time Limits for Authorization Request Response

Transaction Type AP Region, Europe Region US Region
Canada Region,
CEMEA Region,
and LAC Region

POS (including PIN at 15 seconds 5 seconds 10 seconds

POS and Unattended
Cardholder-Activated
Terminals where PIN is
present)

ATM Cash Disbursement 30 seconds 5 seconds 25 seconds

(MCC 6011 only)

If Visa (or, in the Europe Region, a Visa Scheme Processor) does not receive an Authorization Response
from an Issuer within the specified time limit, Visa (or the Visa Scheme Processor) will respond on
behalf of the Issuer, using Stand-In Processing.

ID# 0004385 Edition: Oct 2017 | Last Updated: Oct 2016

7.3.5 Use of the Exception File

7.3.5.1 Exception File Updates

An Issuer must add an Account Number to an Exception File if one or more of the following applies:

● A Visa Card or Visa Electron Card was reported lost, stolen, or counterfeit and must be recovered.
● A Deposit-Only Account Number is reported as compromised.
● Authorization must always be denied to the Account Number.
● Authorization must always be granted to the Account Number.
● Issuer-defined Authorization limits apply to the Account Number.
● The Acquirer must contact the Issuer to obtain Authorization for the Account Number.

ID# 0003235 Edition: Oct 2017 | Last Updated: Oct 2016

7.3.5.2 Exception File Notification – Europe Region

In the Europe Region, a Visa Scheme Processor must notify Visa in writing at least 90 calendar days
before the date on which it wishes to start using an Exception File.

ID# 0029591 Edition: Oct 2017 | Last Updated: Oct 2016

14 October 2017 Visa Confidential PSR-701

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Transaction Processing
Authorization

7.3.6 Declines and Referrals

7.3.6.1 Preauthorized Transaction Decline Response

Unless otherwise specified, a Recurring Transaction, an Installment Transaction, a Preauthorized

Healthcare Transaction, or an Unscheduled Credential-on-File Transaction1 that receives a Decline
Response may be resubmitted for Authorization up to 4 times within 16 calendar days from the date
of the original Decline Response, in an attempt to receive approval, only if the Decline Response code
is one of the following:

● 05 (Authorization declined)
● 51 (Insufficient funds)
● 61 (Exceeds approval amount limit)
● 65 (Exceeds withdrawal frequency limit)

If an Approval Response is not received within this timeframe, the Merchant must not deposit the
Transaction.
1
Effective 14 October 2017

ID# 0006007 Edition: Oct 2017 | Last Updated: Oct 2017

7.3.6.2 Missing Card Verification Value 2 (CVV2) Decline Response – Europe Region

Effective through 13 October 2017

In the Europe Region, an Issuer must not send a Decline Response based on a missing Card
Verification Value 2 if the Authorization Request is for a second or subsequent Recurring
Transaction.

Effective 14 October 2017

In the Europe Region, an Issuer must not send a Decline Response based on a missing Card
Verification Value 2 if the Authorization Request is for a second or subsequent Recurring
Transaction, Installment Transaction, Unscheduled Credential-on-File Transaction, or Cardholder-
initiated Transaction using a Stored Credential.

ID# 0029985 Edition: Oct 2017 | Last Updated: Apr 2017

PSR-702 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Transaction Processing
Visa Core Rules and Visa Product and Service Rules

7.3.6.3 Resubmission following a Decline Response to a Transit Transaction

Effective 14 October 2017

An Acquirer that has received a Decline Response to a Transaction that originates from a Mass
Transit Merchant may enter that Transaction into Interchange if the following applies:

● The Merchant has received an Approval Response to a subsequent Authorization Request that
included the data from the original Transaction
● The Merchant has not submitted either:
– For a Known Fare Transaction, more than 2 Authorization Requests within 14 calendar
days of the initial Decline Response
– For a Mass Transit Transaction, following the initial Decline Response, more than the
number of permitted Authorization Requests within the timeframes specified in Section
5.9.19.2, “Mass Transit Transaction Requirements”

ID# 0030046 Edition: Oct 2017 | Last Updated: New

7.3.7 Authorization Reversals and Authorization Holds

7.3.7.1 Acquirer Requirement to Act on Authorization Reversal

An Acquirer that receives an Authorization Reversal from its Merchant must accept the Authorization
Reversal and immediately forward it to Visa.

ID# 0005476 Edition: Oct 2017 | Last Updated: Oct 2016

7.3.7.2 Issuer Requirements for Releasing Hold on Funds

An Issuer must release any hold on the available funds in its Cardholder’s account, as follows:

Table 7-2: Funds Hold Release Requirements

Region  Transaction Type  Issuer must release hold:

US  PIN-Authenticated The earlier of either:

Visa Debit 
● Upon receipt of the preauthorization completion message
● Within 2 hours after the preauthorization request

US Real-Time Clearing  The earlier of either:

● Upon receipt of the Completion Message

14 October 2017 Visa Confidential PSR-703

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Transaction Processing
Authorization

Region  Transaction Type  Issuer must release hold:

● Upon expiration of the time limit for completion specified in the

preauthorization request if a Completion Message has not been
received

US Status Check The earlier of either:

Authorization 
● Within 2 hours of a Status Check Authorization
● Upon receipt of the Acquirer Confirmation Advice for any hold on
funds in excess of the final Transaction amount specified in the
Acquirer Confirmation Advice

All  All other The earlier of the following:

Transactions 
● Immediately upon receipt of a Clearing Record that matches a previous
Authorization Request or Authorization Requests
● Immediately upon receipt of an Authorization Reversal that contains at
least the data elements required to match the Authorization Reversal
to a previous Authorization Request or Authorization Requests
● Effective through 21 July 2017
For a US Visa debit Card or Visa Prepaid Card Transaction, within 3
business days after the Approval Response1
● Effective 22 July 2017
For a US Visa debit Card or Visa Prepaid Card Transaction (excluding
lodging, vehicle rental, or cruise line authorization), completed in a
Card-Present Environment, within 3 business days after the Approval
Response1
● Effective 22 July 2017
For a US Visa debit Card or Visa Prepaid Card Transaction for lodging,
vehicle rental, or cruise line authorization, completed in a Card-Present
1
Environment, within 7 business days after the Approval Response
● Effective 22 July 2017
For a US Visa debit Card or Visa Prepaid Card Transaction, completed in
a Card-Absent Environment, within 7 business days after the Approval
Response1
● For a Visa Flexible Spending Account, Health Reimbursement
Arrangement, or Health Savings Account Transaction, within 8 business
days after the Approval Response1
● For an LAC Visa Infinite Corporate Card Transaction, within 5 calendar
days
● For all other Transactions, within 7 calendar days after the Approval
Response validity period is complete1

PSR-704 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Transaction Processing
Visa Core Rules and Visa Product and Service Rules

Region  Transaction Type  Issuer must release hold:

1
Unless the Issuer determines that the Transaction or account involves suspicious or unusual activity.

ID# 0029525 Edition: Oct 2017 | Last Updated: Oct 2017

7.3.8 Visa Debit with PIN

7.3.8.1 Visa Debit with PIN Transactions – Preauthorization Transactions – US Region

In the US Region, a Merchant that initiates a preauthorization request for a PIN-Authenticated

Visa Debit Transaction must send a preauthorization completion message within 2 hours of the
preauthorization request.

ID# 0026878 Edition: Oct 2017 | Last Updated: Oct 2014

7.3.9 Partial Authorization

7.3.9.1 Partial Authorization Service Participation – Acquirer Requirements

To participate in the Partial Authorization service, an Acquirer and its Processor must both:

● Support Partial Authorization Transactions and Authorization Reversals

● Obtain systems certification from Visa to receive and transmit Visa Partial Authorization
Transactions
● Ensure that its participating Merchants:
– Include the Partial Authorization indicator in the Authorization Request
– Submit an Authorization Reversal if the Cardholder elects not to complete the purchase
– Submit a Clearing Transaction for no more than the amount approved in the Partial
Authorization Response
– Ensure that its participating Merchants support Partial Authorizations for all Visa Card types.

In the US Region, an Acquirer must both:

● Participate in the Partial Authorization service

● Process Partial Authorization messages for all terminals that have been programmed to participate
in the Partial Authorization service

ID# 0002515 Edition: Oct 2017 | Last Updated: Oct 2017

14 October 2017 Visa Confidential PSR-705

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Transaction Processing
Authorization

7.3.9.2 Automated Fuel Dispenser Partial Authorization Merchant Requirements

An Automated Fuel Dispenser Merchant that participates in the Partial Authorization service must
both:

● Include the Partial Authorization indicator in the Authorization Request or Status Check
Authorization (where permitted)
● For a Transaction where the full Transaction amount is included in the Authorization Request,
submit a Clearing Transaction for no more than the amount approved in the Partial Authorization
Response

In the Europe Region, an Automated Fuel Dispenser Merchant must participate in the Partial
Authorization service.

ID# 0002520 Edition: Oct 2017 | Last Updated: Oct 2016

7.3.9.3 Partial Authorization Service Acquirer Participation – Canada Region

In the Canada Region, an Acquirer and its VisaNet Processor must both: 

● Receive and transmit Partial Authorization Transactions and Authorization reversals for the
following MCCs:
– 4121 (Taxicabs and Limousines)
– 4812 (Telecommunication Equipment and Telephone Sales)
– 4814 (Telecommunication Services, including Local and Long Distance Calls, Credit Card Calls,
Calls Through Use of Magnetic Stripe Reading Telephones, and Fax Services)
– 4816 (Computer Network/Information Services)
– 5200 (Home Supply Warehouse Stores)
– 5310 (Discount Stores)
– 5311 (Department Stores)
– 5331 (Variety Stores)
– 5411 (Grocery Stores and Supermarkets)
– 5499 (Miscellaneous Food Stores – Convenience Stores and Specialty Markets)
– 5541 (Service Stations [With or Without Ancillary Services])
– 5542 (Automated Fuel Dispensers)
– 5621 (Women's Ready-To-Wear Stores)
– 5631 (Women's Accessory and Specialty Shops)
– 5641 (Children's and Infants' Wear Stores)

PSR-706 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Transaction Processing
Visa Core Rules and Visa Product and Service Rules

– 5651 (Family Clothing Stores)

– 5661 (Shoe Stores)
– 5691 (Men's and Women's Clothing Stores)
– 5732 (Electronics Stores)
– 5734 (Computer Software Stores)
– 5735 (Record Stores)
– 5812 (Eating Places and Restaurants)
– 5814 (Fast Food Restaurants)
– 5912 (Drug Stores and Pharmacies)
– 5921 (Package Stores – Beer, Wine, and Liquor)
– 5941 (Sporting Goods Stores)
– 5942 (Book Stores)
– 5945 (Hobby, Toy, and Game Shops)
– 5947 (Gift, Card, Novelty and Souvenir Shops)
– 5977 (Cosmetic Stores)
– 5999 (Miscellaneous and Specialty Retail Stores)
– 7230 (Beauty and Barber Shops)
– 7298 (Health and Beauty Spas)
– 7399 (Business Services [Not Elsewhere Classified])
– 8999 (Professional Services [Not Elsewhere Classified])
– 9399 (Government Services [Not Elsewhere Classified])
● Obtain systems certification from Visa for Partial Authorization Transaction processing, as follows:
– Standalone POS deployed on or after 17 April 2017
– Integrated POS deployed on or after 16 April 2017
– Effective 13 October 2022
All standalone POS
– Effective 13 October 2022
All integrated POS

ID# 0029230 Edition: Oct 2017 | Last Updated: Oct 2016

14 October 2017 Visa Confidential PSR-707

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Transaction Processing
Authorization

7.3.9.4 Partial Authorization Service – Issuer Requirements

To participate in the Partial Authorization service, an Issuer and its Processor must support Partial
Authorizations and Authorization Reversals.

ID# 0029818 Edition: Oct 2017 | Last Updated: Oct 2016

7.3.10 Authorization Response Standards

7.3.10.1 Minimum Issuer Monthly Approval Rates

Effective through 13 October 2017

An Issuer must maintain the minimum monthly approval rates specified in Table 7-3, “Minimum
Monthly Approval Rates.”1 The approval rate is the number of positive Authorization Responses as
a percentage of all Authorization Requests processed.

In the CEMEA Region and Europe Region, an Issuer must report to Visa, on a quarterly basis, its
Approval Response rates for Domestic Transactions in the specified categories.

Table 7-3: Minimum Monthly Approval Rates

Category Visa Visa Visa Visa Pur- Visa Visa Visa Visa
Classic Gold/ Business chasing Signature Infinite Rewards Platinum
Cards2 Premier and Visa Cards Cards3 Cards4,5,6 Product Business
Cards2 Corporate Cards
Cards and Visa
Signature
Business
Cards7

Retail Not 95% 95% Not 99% 99% 95% 99%

Merchants applicable applicable

Airlines 90% 95% 95% Not 99% 99% 95% 99%

applicable

Lodging 90% 95% 95% Not 99% 99% 95% 99%

Merchants applicable

Cruise 90% 95% 95% Not 99% 99%8 95% 99%

Lines applicable

Car 90% 95% 95% Not 99% 99%8 95% 99%

Rental applicable
Merchants

PSR-708 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Transaction Processing
Visa Core Rules and Visa Product and Service Rules

Category Visa Visa Visa Visa Pur- Visa Visa Visa Visa
Classic Gold/ Business chasing Signature Infinite Rewards Platinum
Cards2 Premier and Visa Cards Cards3 Cards4,5,6 Product Business
Cards2 Corporate Cards
Cards and Visa
Signature
Business
Cards7

Mail/ Not Not Not Not Not Not Not Not

Phone applicable applicable applicable applicable applicable appli- applicable applicable
Order cable9

Quasi- Not Not Not Not Not Not Not Not

Cash applicable applicable applicable applicable applicable applicable applicable applicable

ATM Not 65% 65% Not 65% 65%8,10 65% 65%

Cash applicable applicable
Disburse-
ments

Manual Not 85% Not Not 85% 85%8 85% 85%

Cash applicable applicable applicable
Disburse-
ments
1
In the Europe Region, this does not apply to Visa Prepaid Cards or Cards with a debit facility.
2
This does not apply in the US Region.
3
In the AP Region, this also applies to Visa Signature Business Cards.
4
This also applies in the Canada Region to Visa Infinite Business and Visa Infinite Privilege Cards, and, in the US Region, to
Visa Infinite Cards.
5
In the AP Region, this also applies to Visa Infinite Business Cards.
6
In the LAC Region, this also applies to Visa Infinite Business Cards.
7
In the CEMEA Region, applies to Visa Platinum Business Cards and Visa Signature Business Cards. The minimum monthly
approval rate for Visa Platinum Business Cards and Visa Signature Business Cards at all other Merchant categories not
specified in this table must be 99%.
8
In the AP Region and CEMEA Region, this also applies to Visa Ultra High Net Worth (UHNW) Cards. The minimum
monthly approval rate for Visa UHNW Cards at all other Merchant categories not specified in this table must be 99%.
9
In the AP Region and CEMEA Region, a Visa UHNW Card Issuer must provide a 99% minimum monthly approval rate for
the Mail/Phone Order Merchant category.
10
In the Canada Region, for Visa Infinite Privilege and Visa Infinite Privilege Business, 75%

Effective 14 October 2017

An Issuer must maintain the following minimum approval rates in a rolling 12-month period for
Visa Credit Card and Visa debit Card Transactions:

14 October 2017 Visa Confidential PSR-709

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Transaction Processing
Authorization

Table 7-4: Minimum Approval Rates1

Card Type Rates apply Domestic Transactions International Transactions

to each
Transaction
type in the
following
environments:2

    Credit Debit3 Credit Debit3

The following Visa Card-Present 98% 98% 96% 96%

Consumer Cards and Visa Environment
Business Cards:
Card-Absent 90% 90% 80% 75%
● Visa Ultra High Net Environment
Worth
ATM Cash N/A 93% N/A 85%
● Visa Infinite Privilege
Disbursements
● Visa Infinite
● Visa Signature Preferred
● Visa Signature (not
issued in the US Region)

● Visa Corporate Cards Card-Present 97% 95% 95% 93%

Environment
● The following Visa
Consumer Cards and Card-Absent 85% 83% 75% 70%
Visa Business Cards: Environment
– Visa Signature
ATM Cash N/A 90% N/A 80%
(issued in the US
Disbursements
Region)
– Visa Platinum

All other Visa Consumer Card-Present 95% N/A 90% N/A

Cards and Visa Business Environment
Cards3
Card-Absent 80% N/A 50% N/A
Environment
1
The approval rate is the number of positive Authorization Responses as a percentage of all Authorization Requests
processed.
2
Unless an exception is specified by applicable laws or regulations or the Visa Rules
3
Excluding Visa Prepaid Cards

This does not apply in the Europe Region.

ID# 0004404 Edition: Oct 2017 | Last Updated: Oct 2017

PSR-710 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Transaction Processing
Visa Core Rules and Visa Product and Service Rules

7.3.10.2 Minimum Monthly Approval Rate Requirements – US Region

Effective through 13 October 2017

In the US Region, an Issuer must maintain the minimum monthly approval rates specified in Table
7-5, “Minimum Monthly Approval Rates - Visa Consumer Card Programs - US Region” and Table
7-6, “Minimum Monthly Approval Rates - Commercial Visa Products - US Region.” The approval
rate is the number of positive Responses as a percentage of all Authorization Requests processed.

Table 7-5: Minimum Monthly Approval Rates – Visa Consumer Card Programs – US Region
Category Visa Traditional Visa Signature, Visa Consumer Visa Check
Signature Preferred, Card
and Visa Infinite

Airlines/Car Rental 92% 99% 92%

Merchants

Lodging Merchants/ 95% 99% 95%

Cruise Lines

Manual Cash Not applicable 95% Not applicable

Disbursements

All Merchants (including 95% 99% 95%

those listed above)

International Not applicable For Visa Infinite only Not applicable

Transactions 98%

Table 7-6: Minimum Monthly Approval Rates – Commercial Visa Products – US Region
Category Visa Business Visa Signature Visa Corporate Visa Purchasing
Business

Airlines/Car Rental 96% 99% 98% Not applicable

Merchants

Lodging 97% 99% 98% Not applicable

Merchants/Cruise
Lines

Manual Cash Not applicable Not applicable Not applicable Not applicable
Disbursements

All Merchants 96% 99% 98% Not applicable

(including those
listed above)

ID# 0005446 Edition: Oct 2017 | Last Updated: Oct 2016

14 October 2017 Visa Confidential PSR-711

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Transaction Processing
Authorization

7.3.11 Account Verification

7.3.11.1 Account Verification Processing – Europe Region

In the Europe Region, an Issuer must be able to respond to Account Verification requests by sending a
response code that indicates either:

● No reason to decline
● Non-approval

An Acquirer must do all of the following:

● Be able to transmit the Account Verification request to the Issuer

● Be able to receive the response from the Issuer for that Account Verification request
● Ensure that its Merchants use Account Verification to validate a Cardholder account. This does not
apply to Automated Fuel Dispensers.

ID# 0029668 Edition: Oct 2017 | Last Updated: Oct 2016

7.3.12 Member Reporting Requirements

7.3.12.1 Member Reporting Requirements – Europe Region

In the Europe Region, a Member that processes Transactions must submit to Visa a daily transmission
file detailing those Transactions including Authorization Responses that are Approval Responses or
Decline Responses.

A Member must not report transactions where a Cardholder has chosen to use a payment brand or
application that is not part of the Visa Europe Scheme.

An Issuer must report a Chargeback within 15 calendar days of the Processing Date of the Chargeback.

An Acquirer must report a Representment within 15 calendar days of the Processing Date of the
Representment.

ID# 0029678 Edition: Oct 2017 | Last Updated: Oct 2016

PSR-712 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Transaction Processing
Visa Core Rules and Visa Product and Service Rules

7.4 Processing of Specific Transaction Types

7.4.1 Account Funding Transactions

7.4.1.1 Account Funding Transaction Requirements

An Account Funding Transaction must both:

● Not represent any of the following:

– Payment for goods or services
– Funding of a Merchant account
– Debt repayment
● Be processed with an Account Funding Transaction indicator in the Authorization Request and
Clearing Records

ID# 0002890 Edition: Oct 2017 | Last Updated: Oct 2017

7.4.2 Manual Cash Disbursements

7.4.2.1 Manual Cash Disbursement Transaction Currency

The Transaction Currency for a Manual Cash Disbursement must be all of the following:

● Currency dispensed
● Currency in the Authorization Request
● Currency presented into Interchange

ID# 0006862 Edition: Oct 2017 | Last Updated: Oct 2017

7.4.3 Automated Fuel Dispenser Transactions

7.4.3.1 Automated Fuel Dispenser Real-Time Clearing Transaction Processing

An Automated Fuel Dispenser Merchant that participates in Real-Time Clearing must also participate in
Partial Authorization.

A Real-Time Clearing Transaction must identify the preauthorization time limit in field 63.2 of the
Authorization message.

14 October 2017 Visa Confidential PSR-713

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Transaction Processing
Processing of Specific Transaction Types

The Completion Message must be for an amount equal to or less than the authorized amount,
including partial approvals.

ID# 0007391 Edition: Oct 2017 | Last Updated: Oct 2017

7.4.3.2 Automated Fuel Dispenser Transaction Issuer Requirements – Europe Region

Effective 1 May 2017

In the Europe Region, an Issuer must do all of the following:

● Be able to process Automated Fuel Dispenser (AFD) Transactions with a maximum amount
(no more than EUR 150 [or local currency equivalent], unless explicitly preselected by the
Cardholder) included in the Authorization Request amount
● Support the receipt of an Acquirer confirmation advice in real time
● Immediately act upon the Acquirer confirmation advice and adjust the Cardholder’s available
funds
● Support Partial Authorizations

ID# 0029982 Edition: Oct 2017 | Last Updated: Oct 2016

7.4.4 Bill Payment Transactions

7.4.4.1 ATM Bill Payments – LAC Region (Brazil)

In the LAC Region (Brazil), an Acquirer must not use Deferred Settlement when processing a domestic
Bill Payment Transaction at an ATM.

ID# 0029526 Edition: Oct 2017 | Last Updated: Apr 2017

7.4.4.2 Bill Payment Transaction Data – US Region

In the US Region, an Acquirer must identify a Bill Payment Transaction in the Authorization Request
and Clearing Record.

ID# 0008913 Edition: Oct 2017 | Last Updated: Oct 2014

PSR-714 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Transaction Processing
Visa Core Rules and Visa Product and Service Rules

7.4.5 Dynamic Currency Conversion Transactions

7.4.5.1 Dynamic Currency Conversion Transaction Indicator Requirement

An Acquirer must include the Dynamic Currency Conversion Transaction Indicator in its Dynamic
Currency Conversion Authorization Requests1 and Clearing Records.
1
This does not apply to Europe Acquirers.

ID# 0026057 Edition: Oct 2017 | Last Updated: Oct 2017

7.4.6 Online Gambling Transactions

7.4.6.1 Quasi-Cash/Online Gambling Transaction Indicator

A Quasi-Cash Transaction must be processed with a Quasi-Cash Transaction indicator in the

Authorization Request and Clearing Record.

This does not apply in the CEMEA Region (South Africa).

ID# 0002886 Edition: Oct 2017 | Last Updated: Oct 2017

7.4.7 Commercial Payables Transactions

7.4.7.1 Authorization Request and Settlement Amount Match

Visa will return a Commercial Payables Transaction to the Acquirer for resubmission if the amount in
the Clearing Record does not match the amount in the Authorization Request and all of the following
conditions apply:

● Card is a Visa Purchasing or Visa Fleet Card

● Issuer has enrolled to participate in the Authorization and Settlement Match service
● The Visa Purchasing Card BIN or account range (including Visa Fleet Card BIN or account range) is
enrolled in the Authorization and Settlement Match service
● Transaction occurs in a Card-Absent Environment 

In the Europe Region, this rule does not apply. Where a Member uses Visa for processing, as specified
in Section 1.1.1.2, “Applicability of Processing Rules – Europe Region,” it must refer to Visa Europe
Operating Regulations – Processing.

ID# 0026827 Edition: Oct 2017 | Last Updated: Oct 2016

14 October 2017 Visa Confidential PSR-715

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Transaction Processing
Processing of Specific Transaction Types

7.4.8 Card-Absent Environment Transactions

7.4.8.1 Mail/Phone Order Expiration Date in Authorizations – AP Region

In the AP Region, an Authorization Request for a Mail/Phone Order Transaction must include the Card
expiration date.

This does not apply to Recurring Transactions, which do not require an expiration date in the
Authorization Request.

ID# 0005333 Edition: Oct 2017 | Last Updated: Oct 2014

7.4.9 Recurring Transactions

7.4.9.1 Electronic Commerce Indicator for Recurring Transactions – US Region

In the US Region, if an Order Form for a Recurring Transaction is provided to a Merchant in an

electronic format, the initial Transaction must be processed with the appropriate Electronic Commerce
Indicator.

Subsequent Recurring Transactions must be processed as Recurring Transactions.

The initial Transaction may be populated with the recurring payment indicator.

ID# 0004638 Edition: Oct 2017 | Last Updated: Oct 2014

7.4.10 Visa Purchasing Card Transactions

7.4.10.1 Visa Purchasing Card Transaction Data

An Acquirer that accepts a Visa Purchasing Card Transaction must provide the Issuer with any
Cardholder reference data or other relevant Transaction information supplied by a Merchant.

ID# 0008893 Edition: Oct 2017 | Last Updated: Oct 2014

PSR-716 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Transaction Processing
Visa Core Rules and Visa Product and Service Rules

7.4.11 Visa Fleet Card Transactions

7.4.11.1 Visa Fleet Card – Enhanced Data

An Acquirer that contracts with a Merchant to accept a Visa Fleet Card must provide the Issuer or the
Issuer's agent with the Enhanced Data if provided by its Merchant in the Authorization and Clearing
Record.

ID# 0008894 Edition: Oct 2017 | Last Updated: Oct 2015

7.4.11.2 Visa Fleet Card Enhanced Data Requirements – US Region

In the US Region, a Merchant that accepts a Visa Fleet Card must provide Enhanced Data for Visa Fleet
Card Transactions classified with any of the following MCCs:

● 4468 (Marinas, Marine Service, and Supplies)

● 5499 (Miscellaneous Food Stores – Convenience Stores and Specialty Markets)
● 5541 (Service Stations)
● 5542 (Automated Fuel Dispensers)
● 5983 (Fuel Dealers – Fuel Oil, Wood Coal, and Liquefied Petroleum)

An Acquirer that processes Visa Fleet Card Transactions must provide both Cardholder-supplied data
and supplemental Transaction data for these Transactions.

ID# 0027524 Edition: Oct 2017 | Last Updated: Apr 2015

7.4.12 Visa Commercial Card Transactions

7.4.12.1 Visa Commercial Card Data Requirements – Europe Region

In the Europe Region, if a Merchant provides Enhanced Data in the Authorization Request and Clearing
Record, its Acquirer must provide the Enhanced Data to the Issuer.

An Acquirer must provide the following data to the Issuer:

● All tax details, as agreed by Visa and the national fiscal authorities
● Unique customer reference data, if supplied by the Client Organization

14 October 2017 Visa Confidential PSR-717

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Transaction Processing
Processing of Specific Transaction Types

An Acquirer whose Merchants provide Enhanced Data for Visa Purchasing Card Transactions must
provide to Visa contact details for the participating Merchant Outlets every 6 months or as determined
by Visa.

ID# 0029673 Edition: Oct 2017 | Last Updated: Oct 2017

7.4.13 Visa Drive Card Transactions

7.4.13.1 Cash Disbursements on Visa Drive Cards – Europe Region

In the Europe Region, Cash Disbursements are not permitted on Visa Drive Cards that are “standard”
Cards or “extra” Cards.

Cash Disbursements are permitted on Visa Drive Cards that are “open” Cards.

ID# 0029810 Edition: Oct 2017 | Last Updated: Oct 2016

7.4.13.2 Quasi-Cash Transactions on Visa Drive Cards – Europe Region

In the Europe Region, Quasi-Cash Transactions are not permitted on Visa Drive Cards that are
“standard” Cards or “extra” Cards.

Quasi-Cash Transactions are permitted on Visa Drive Cards that are “open” Cards.

ID# 0029835 Edition: Oct 2017 | Last Updated: Oct 2016

7.4.14 In-Transit Transactions

7.4.14.1 In-Transit Merchant Information Requirements – Europe Region

In the Europe Region, an Acquirer must include at least all of the following in the Clearing Record of an
In-Transit Transaction:

● The Merchant’s primary place of business or country of incorporation in the Merchant country field
● The Merchant’s customer service telephone number and the Merchant country in the Merchant
city field
● The word “In-Transit” following the Merchant name in the Merchant name field

ID# 0029820 Edition: Oct 2017 | Last Updated: Oct 2016

PSR-718 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Transaction Processing
Visa Core Rules and Visa Product and Service Rules

7.4.14.2 In-Transit Gambling Merchant Requirements – Europe Region

In the Europe Region, a Gambling Merchant must ensure that an In-Transit Transaction for the
purchase of gambling is processed as a Quasi-Cash Transaction.

ID# 0029834 Edition: Oct 2017 | Last Updated: Oct 2016

7.4.15 Authorization Request Content

7.4.15.1 Authorization Request Content for MCC 6012 – Europe Region (United
Kingdom)

In the Europe Region (United Kingdom), an Acquirer that processes a Transaction in a Card-Absent
Environment using MCC 6012 (Financial Institutions – Merchandise, Services, and Debt Repayment)
must include in the Authorization Request all of the following data elements for the recipient account
holder:

● Date of birth
● Account number (either partially masked or up to 10 characters)
● Partial postcode
● Last name

The Issuer that receives the Authorization Request must check the data elements against its own data
about the recipient of the payment.

ID# 0030058 Edition: Oct 2017 | Last Updated: New

7.5 Clearing

7.5.1 File Processing

7.5.1.1 Duplicate Interchange File Requirements

A Member must generate a duplicate Interchange File before transmitting Interchange to Visa and
retain this file for 15 calendar days after the Settlement Date.

14 October 2017 Visa Confidential PSR-719

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Transaction Processing
Clearing

In the Europe Region, this rule does not apply. Where a Member uses Visa for processing, as specified
in Section 1.1.1.2, “Applicability of Processing Rules – Europe Region,” it must refer to Visa Europe
Operating Regulations – Processing.

ID# 0003372 Edition: Oct 2017 | Last Updated: Oct 2016

7.5.2 Currency Conversion

7.5.2.1 Currency Conversion

Visa converts the Transaction Currency to the Issuer's or Acquirer's Settlement Currency using the
Currency Conversion Rate.

In the Europe Region, this rule does not apply. Where a Member uses Visa for processing, as specified
in Section 1.1.1.2, “Applicability of Processing Rules – Europe Region,” it must refer to Visa Europe
Operating Regulations – Processing.

ID# 0003298 Edition: Oct 2017 | Last Updated: Oct 2016

7.5.3 PIN-Authenticated Visa Debit Adjustments

7.5.3.1 PIN-Authenticated Visa Debit Transaction Adjustments – US Region

In the US Region, if an Acquirer processes an Adjustment to a PIN-Authenticated Visa Debit

Transaction to correct a Merchant or Acquirer processing error that causes an out-of-balance situation,
it must both:

● Process the Adjustment within 45 calendar days of the purchase date of the original Transaction
● Process the Adjustment for the correct Transaction amount

An Acquirer may process a first Presentment as an Original Adjustment when all of the following apply:

● Original Transaction resulted from a PIN-Authenticated Visa Debit Transaction

● Connection between the Merchant and its Authorizing Processor was inoperable
● Merchant completed the Transaction without obtaining an Authorization

An Acquirer must not process an Original Adjustment if the original Transaction received a Decline
Response.

The Acquirer must not process an Adjustment subsequent to a Chargeback.

ID# 0026510 Edition: Oct 2017 | Last Updated: Oct 2014

PSR-720 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Transaction Processing
Visa Core Rules and Visa Product and Service Rules

7.5.4 Reversals

7.5.4.1 Permitted Use of Clearing Reversals – US Region

In the US Region, if a Clearing Processor that cleared Interchange through VisaNet detects duplicate
or erroneous data before sending it to Visa, the Clearing Processor must correct the data before
transmission.

If incorrect data has already been transmitted, a Clearing Reversal may be initiated by either the
Clearing Processor that originated the duplicate or erroneous transmission or by Visa.

The Clearing Processor may use a Clearing Reversal only to correct either:

● Inadvertent processing errors (for example: duplicate processing), as described in Section 12.5.2.1,
“Duplicate or Erroneous Data Fee – US Region”
● Individual Transactions that were transmitted twice or contain erroneous data

To reverse a duplicate or erroneous Interchange transmission, the Clearing Processor must do all of the
following:

● Immediately notify Visa of any duplicate or erroneous data transmitted, including any of the
following:
– An entire day's Interchange duplication
– Batches of previously transmitted Interchange
– Batches captured more than once on the same outgoing Interchange File
● Replace the Transaction codes of the duplicate Transactions with the appropriate Clearing Reversal
codes
● Not change any other information in the duplicate Transactions
● Send the corrected file on the next transmission day

ID# 0008882 Edition: Oct 2017 | Last Updated: Oct 2014

7.5.5 Data Requirements

7.5.5.1 Interchange Data Element Requirements

An Acquirer that sends Interchange through BASE II must use the data elements listed in the
applicable VisaNet Manuals.

ID# 0005521 Edition: Oct 2017 | Last Updated: Oct 2014

14 October 2017 Visa Confidential PSR-721

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Transaction Processing
Online Financial and Deferred Clearing

7.5.5.2 Visa Prepaid Card Purchase Transaction Data

A Transaction representing the purchase of a Visa Prepaid Card must be processed as a retail purchase
and include a Visa Prepaid Card indicator in the Transaction record.

ID# 0002516 Edition: Oct 2017 | Last Updated: Oct 2016

7.5.5.3 Visa Commercial Card and Visa Prepaid Card Data Requirements – LAC
Region (Brazil)

In the LAC Region (Brazil), an Acquirer must ensure that the Clearing Record for a Transaction
completed with a Visa Commercial Card or a Visa Prepaid Card of a government program includes the
Merchant legal name and Merchant tax identification number.

ID# 0027384 Edition: Oct 2017 | Last Updated: Oct 2016

7.6 Online Financial and Deferred Clearing

7.6.1 Online Financial and Deferred Clearing Requirements

7.6.1.1 Online Financial Transaction Processing Requirements

An Online Financial Transaction Authorization Request for a Visa or Visa Electron Transaction must
originate at an ATM or an Acceptance Device and include both the:

● Entire unaltered contents of track 1 or track 2 of the Magnetic Stripe, the Magnetic-Stripe Image
on the Chip, or the track 2 equivalent data in a QR code
● Final amount of the Transaction

An Online Financial Transaction that is a purchase Transaction may only be key-entered either:

● In a Card-Absent Environment
● If the Magnetic Stripe cannot be read. This does not apply to a Visa Electron Transaction, which
may not be key-entered.

An Acquirer must process a Clearing Reversal for an Online Financial or Deferred Clearing Transaction
if either the:

● Acquirer or Merchant sent an Authorization Request and did not receive an Authorization
Response

PSR-722 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Transaction Processing
Visa Core Rules and Visa Product and Service Rules

● Transaction is subsequently voided or cancelled

ID# 0008863 Edition: Oct 2017 | Last Updated: Oct 2017

7.7 Transaction Processing Time Limits and Dates

7.7.1 Processing Time Limits

7.7.1.1 Acquirer Processing Timeframes

An Acquirer must process Transactions within the following timeframes:

Table 7-7: Acquirer Processing Timeframe Requirements

Transaction Type Maximum Processing Timeframe

Visa Electron and ATM1 Within 5 calendar days of the Transaction Date

Visa Prepaid Load Service (in the US Region, Visa Within 21 calendar days of the Transaction Date
ReadyLink)

All Other Transactions Within 82 calendar days of the Transaction Date

In Japan, within 30 calendar days of the Transaction
Date
In Malaysia, for domestic Automated Fuel Dispenser
Transactions, within 2 local business days of the
Transaction Date
Effective through 13 October 2017
In the Europe Region, for intraregional Contactless
Transactions, within 2 calendar days of the
Transaction Date
Effective 14 October 2017
In the Europe Region, for intraregional Contactless
Transactions (except Mass Transit Transactions)
within 2 calendar days of the Transaction Date
In the US Region, for merchandise returns and
credits, within 52 calendar days of the Transaction
Date
1
In the US Region, ATM Transactions, PIN-authenticated Visa Debit Transactions, and Visa ReadyLink Transactions must
be processed through the Single Message System.
2
Additional requirements for Transaction processing time limits apply to Custom Payment Service Programs.

14 October 2017 Visa Confidential PSR-723

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Transaction Processing
Settlement

The Processing Date and Transaction Date are each counted as one day.

ID# 0027796 Edition: Oct 2017 | Last Updated: Oct 2017

7.7.1.2 Transaction Date Limits

For a Deferred Payment Transaction, the Transaction Date must be the billing date, which must be no
later than 90 calendar days from the initial shipment date.

For a Preauthorized Health Care Transaction, the Transaction Date must be the date on which the
Health Care Merchant receives a notice of adjudication from the Cardholder’s insurance company.

For a Transaction involving goods that are shipped (except for a prepayment), the Transaction Date
must be on or after the date on which the goods are shipped.

Effective through 13 October 2017

In the Europe Region, for a Variable Fare Transaction, the Transaction Date must be the day on
which the travel began.

Effective 14 October 2017

For a Mass Transit Transaction, the Transaction Date must be the last day of travel.

ID# 0005753 Edition: Oct 2017 | Last Updated: Oct 2017

7.8 Settlement

7.8.1 Funds Transfer Requirements

7.8.1.1 Settlement Funds Transfer Requirements

When a Member's Funds Transfer Settlement Reporting Entity has a net credit position, Visa transfers
its Settlement Amount to the Member's Settlement account. When a Member's Funds Transfer
Settlement Reporting Entity has a net debit position, the Member must transfer its Settlement Amount
to the Visa Settlement account, as specified in the applicable Settlement Funds Transfer Arrangements.

ID# 0005623 Edition: Oct 2017 | Last Updated: Apr 2016

7.8.1.2 Domestic Interchange Adjustment

An Interchange Adjustment to a Domestic Transaction must be all of the following:

PSR-724 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Transaction Processing
Visa Core Rules and Visa Product and Service Rules

● Limited to the amount of the discrepancy

● Accompanied by a copy of the applicable supporting documentation
● Included with a regular Settlement payment between a Sending Member and a Receiving Member
● Reflected on the corresponding Summary of Interchange Entries1 or non-settled advice that
specifies the counts and amount of Clearing Records processed in domestic Interchange

This does not apply in the Europe Region.

1
Data required to accompany Domestic Interchange processed under a Private Agreement

ID# 0005643 Edition: Oct 2017 | Last Updated: Oct 2016

7.8.1.3 Establishing Settlement Arrangements

To establish how its Settlement will operate, a Member must complete the applicable funds transfer
instruction form or other document required by a settlement service's Settlement Funds Transfer
Arrangements. The funds transfer instruction form or other document must specify the funds transfer
information for a Settlement account that a Member or a Visa-approved Clearing Processor wants to
use for its Settlement in connection with a Funds Transfer Settlement Reporting Entity.

An Associate-Type Member must execute its funds transfer settlement through the account of its
Principal-Type Sponsor and must not have its own Funds Transfer Settlement Reporting Entity for
direct settlement with Visa unless it participates in a National Net Settlement Service in which the
Member's Sponsor does not also participate or as otherwise provided by Visa.

A Member may only change its designated currencies once in a 12-month period1 and must give Visa
60 calendar days' written notice using the applicable funds transfer instruction form. Visa may allow
more frequent changes under special circumstances.
1
This does not apply in the Europe Region.

ID# 0029154 Edition: Oct 2017 | Last Updated: Oct 2016

7.8.2 National Net Settlement Service (NNSS) Requirements

7.8.2.1 Use of National Net Settlement Service (NNSS)

In the AP Region, Canada Region, CEMEA Region, LAC Region, and US Region, a Member must enroll
all of its BINs in the National Net Settlement Service (NNSS), if available in its country. This does not
apply to:

● A Visa-approved program for which the Settlement Currency or Billing Currency is not the local
currency

14 October 2017 Visa Confidential PSR-725

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Transaction Processing
Settlement

● In the AP Region (Japan), a Member that is not a Principal-Type Member

● In the Canada Region, a Member that has a Private Agreement for the Settlement of Domestic
Transactions

A Member that participates in an NNSS must both:

● Use the NNSS to process and settle all qualifying Domestic Transactions that were processed
through VisaNet in local currency
● Comply with the applicable NNSS operating procedures

Effective through 19 January 2018

In the LAC Region (Brazil, Venezuela), a Member must process all Domestic Transactions in local
currency.

Effective 20 January 2018 through 12 October 2018

In the LAC Region (Brazil, Curacao, Sint Maarten, Venezuela), a Member must process all
Domestic Transactions from a BIN participating in the NNSS in local currency.

Effective 13 October 2018

In the LAC Region (Aruba, Brazil, Curacao, Sint Maarten, Venezuela), a Member must process all
Domestic Transactions from a BIN participating in the NNSS in local currency.

Visa may suspend the operation of an NNSS in an emergency. Upon suspension of an NNSS, Visa may
redirect Domestic Transactions into the International Settlement Service and collect the full amount
owed from a Member's nominated Settlement account or Settlement Bank.

In the Europe Region, this rule does not apply. Where a Member uses Visa for processing, as specified
in Section 1.1.1.2, “Applicability of Processing Rules – Europe Region,” it must refer to Visa Europe
Operating Regulations – Processing.

ID# 0029856 Edition: Oct 2017 | Last Updated: Oct 2017

7.8.3 Settlement Requirements – AP Region

7.8.3.1 Member's Sole Ownership of Settlement Account – AP Region

In the AP Region, a Member that has its own Funds Transfer Settlement Reporting Entity must have
sole ownership of any account it uses for funds transfers of amounts due in Settlement.

ID# 0005419 Edition: Oct 2017 | Last Updated: Apr 2015

PSR-726 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Transaction Processing
Visa Core Rules and Visa Product and Service Rules

7.8.3.2 Member Responsibility for Settlement Obligations – AP Region

In the AP Region, a Member is responsible for all Settlement obligations owed to Visa by any entity
or subsidiary owned or controlled by the Member, even if the entity is legally independent of the
Member. Visa may offset any amount owed to Visa by the entity or subsidiary against the Member
accounts, Branches, or other owned or controlled entity worldwide.

ID# 0005423 Edition: Oct 2017 | Last Updated: Oct 2014

7.8.4 Settlement Requirements – Europe Region

7.8.4.1 Definitions and Application of Settlement Rules – Europe Region

In the Europe Region, the terms defined below apply only to this section:

Table 7-8: Settlement Terms – Europe Region

Term Meaning

Visa Business  The business of providing cash or payment-related products and services that
use any system, software, hardware, technology, intellectual property right,
trademark, or brand, for the time being commercialized by Visa in the Europe
Region 

Visa Transaction Any payment or cash withdrawal using a product or service that is both:
● Part of the Visa Business
● Is made available through an Issuer or an Acquirer

Transact Visa Business To take any action contemplated by the Rules in order to effect a Visa
Transaction

Rules The Articles, agreements, regulations, policies, procedures, and Board decisions
for the time being applying to Issuers and Acquirers in respect of their Visa
Business

For the purposes of this section, the terms “Issuer” and “Acquirer” will be construed, without limitation,
to include any Europe Group Issuer/Acquirer, any Europe Sponsored Issuer/Acquirer, and any other
entity involved in Visa Business that Visa deems to be an Issuer or an Acquirer for the time being,
irrespective of whether such entity is or is not a Member.

No delay or forbearance by Visa in enforcing the Rules will constitute a waiver of Visa’s rights under
the Rules or give rise to any defense against the enforcement of the Rules.

ID# 0029570 Edition: Oct 2017 | Last Updated: Oct 2016

14 October 2017 Visa Confidential PSR-727

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Transaction Processing
Settlement

7.8.4.2 Liability for Payment Obligations – Europe Region

In the Europe Region, for the benefit of Visa, each Issuer and each Acquirer:

● Is liable to pay any amount (each, a payment obligation) that Visa determines is due from such
Issuer or Acquirer in connection with a Visa Transaction
● Must settle and discharge its payment obligations in such manner and at such times as Visa may
require pursuant to the Rules
● May not discharge a payment obligation in whole or in part by set-off, counterclaim, netting,
combination of accounts, waiver or any alternative consideration to what Visa requires in
accordance with the above
● Agrees that all payments in respect of payment obligations will be made free and clear of third-
party interests, at the sole risk and cost of the payer, without any deduction or withholding except
to the extent required by law. If any deduction or withholding is required by law, such Issuer or
Acquirer will pay an additional amount such that, after applying such deduction or withholding,
the payee receives the amount it would have received if no deduction or withholding were
applicable.

A Group Member is jointly and severally liable for the payment obligations of any entity (a Group
Issuer/Acquirer with respect to that Group Member) that Visa determines Transacts Visa Business on
the basis of Visa’s relationship with that Group Member.

A Principal Member is jointly and severally liable for the payment obligations of any entity (a
Sponsored Issuer/Acquirer with respect to that Principal Member) that Visa determines Transacts Visa
Business on the basis of Visa’s relationship with that Principal Member as the entity’s sponsor.

ID# 0029571 Edition: Oct 2017 | Last Updated: Oct 2016

7.8.4.3 Visa Responsibility for Settlement – Europe Region

In the Europe Region, without prejudice to any Issuer’s or Acquirer’s obligations in Section 7.8.4.2,
“Liability for Payment Obligations – Europe Region,” Visa will be responsible on the terms and subject
to the conditions of this section to satisfy payment obligations that have arisen in relation to:

● Transactions that are Visa Transactions. For a co-badged Card, where a Cardholder chooses to
initiate a transaction through a payment scheme that is not Visa, that transaction is not a Visa
Transaction.
● Visa Transactions, where such Visa Transactions were reported to Visa within 24 hours of the
Transaction Date
● Visa Transactions, where such Visa Transactions meet Visa data quality standards, in accordance
with all applicable technical specifications
● A Visa Scheme Processor, and the Member has satisfied its obligations in relation to that Visa
Scheme Processor as specified in the Visa Rules

PSR-728 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Transaction Processing
Visa Core Rules and Visa Product and Service Rules

● A Settlement failure, where such Settlement failure was reported to Visa within 24 hours of the
date that any given Member is owed funds
● Visa Transactions that were accepted in accordance with the Rules

In the Europe Region, for the avoidance of doubt, Visa reserves the right to adjust its payment
obligation to a Member, where that Member has reported to Visa inconsistent Transaction volumes
over the preceding 18 months.

ID# 0029572 Edition: Oct 2017 | Last Updated: Oct 2016

7.8.4.4 Duty to Put Visa in Funds – Europe Region

In the Europe Region, an Issuer and an Acquirer must put Visa in funds in such amounts and in
the manner and at the times as Visa may require under the Rules in order to settle that Issuer's or
Acquirer's payment obligations as specified in Section 7.8.4.3, “Visa Responsibility for Settlement –
Europe Region.”

ID# 0029573 Edition: Oct 2017 | Last Updated: Oct 2016

7.8.4.5 Liability Related to Net Settlement – Europe Region

In the Europe Region, Visa’s liability to any entity (X) under Section 7.8.4.3, “Visa Responsibility for
Settlement – Europe Region,” with respect to the payment obligations of another entity (Y) will not
exceed the aggregate net amount which, after taking account of all other exclusions, limitations and
priorities provided for in Section 7.8.4.3, “Visa Responsibility for Settlement – Europe Region,” the Visa
Rules, and the Rules, Visa in its absolute discretion determines is owed by Y to X. Without prejudice to
the general principle of Visa’s discretion in this matter, for the purpose of calculating such aggregate
net amount, Visa may, as it sees fit:

● Calculate payment obligations based on the relevant Issuer's or Acquirer's net position with respect
to Visa
● Net payment obligations in the same currency and/or different currencies using such exchange
rate(s) as Visa may deem appropriate
● Net payment obligations from subsequent Settlement cycles against the amounts owing by Y
● Where either X and/or Y is a Group Member or a Group Issuer/Acquirer, aggregate the payment
obligations of the relevant Group Members and its Group Issuers/Acquirers
● Where either X and/or Y is a Principal Member or a Sponsored Issuer/Acquirer, aggregate the
payment obligations of the relevant Principal Member and that Sponsored Issuer/Acquirer
● To the extent that any other Persons are jointly and/or severally liable for or otherwise guarantee
the payment obligations of either X or Y, aggregate the payment obligations of such entities with
those of X or Y (as relevant)

14 October 2017 Visa Confidential PSR-729

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Transaction Processing
Settlement

● Apply such other rules or netting conventions with respect to the Settlement of Visa Transactions
as are customary at the time

ID# 0029574 Edition: Oct 2017 | Last Updated: Oct 2016

7.8.4.6 Liability Related to Blocked BINs or Consequential Losses – Europe Region

In the Europe Region, Visa will not be liable under Section 7.8.4.3, “Visa Responsibility for Settlement –
Europe Region,” for:

● Payment obligations incurred in respect of a blocked BIN, as specified in Section 10.1.4.1, “BIN
Blocking by Visa – Europe Region”
● Any third-party claim, loss of profits, consequential or indirect losses, expense, or cost, arising from
or imputed to any failure or delay in Settlement

ID# 0029575 Edition: Oct 2017 | Last Updated: Oct 2016

7.8.4.7 Liability Related to Returns of Payments Due – Europe Region

In the Europe Region, Visa will not be liable to any entity under Section 7.8.4.3, “Visa Responsibility
for Settlement – Europe Region,” for any failure or delay in Settlement that relates to the return of
a payment to that entity, to the extent that Visa determines that the original payment made by that
entity was due to the error of that entity (or of any entity acting on its behalf) or to the failure of that
entity (or of any entity acting on its behalf) to comply with the Rules.

ID# 0029576 Edition: Oct 2017 | Last Updated: Oct 2016

7.8.4.8 Visa Right of Set-Off – Europe Region

In the Europe Region, Visa may discharge or reduce any payment obligation it incurs to any entity as
a result of a failure or delay in Settlement under Section 7.8.4.3, “Visa Responsibility for Settlement
– Europe Region,” by setting off such obligation against any obligation, actual or contingent, owed
to it by such entity (including, without limitation, any fees or charges owing to Visa), whether or not
such obligation was acquired or arose subsequent to the date at which Visa became obliged to make
payment under Section 7.8.4.3, “Visa Responsibility for Settlement – Europe Region.”

For example, for this purpose, Visa may set off the full principal amount of any loan, bond, note, debt
security, or other instrument issued by such entity or for which such entity is liable (whether such loan,
bond, note, debt security, or other instrument is held directly or indirectly through any clearing system,
nominee, custodian, trust, or other intermediary) together with any accrued but unpaid amount
thereon, against the payment obligation of Visa to such entity.

ID# 0029577 Edition: Oct 2017 | Last Updated: Oct 2016

PSR-730 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Transaction Processing
Visa Core Rules and Visa Product and Service Rules

7.8.4.9 Exclusions and Limitations – Europe Region

In the Europe Region, each of the exclusions and limitations of Visa’s liability provided for in Section
7.8.4.3, “Visa Responsibility for Settlement – Europe Region,” is additional to the others and to any
other rights, remedies, and defenses of Visa under the Rules and general law. To the extent that any
provisions of the Rules are inconsistent with the provisions of Section 7.8.4.3, “Visa Responsibility
for Settlement – Europe Region,” or would result in greater liability for Visa than that provided for in
Section 7.8.4.3, “Visa Responsibility for Settlement – Europe Region,” the terms of Section 7.8.4.3, “Visa
Responsibility for Settlement – Europe Region,” will prevail.

ID# 0029578 Edition: Oct 2017 | Last Updated: Oct 2016

7.8.4.10 Ambiguity in Favor of Visa – Europe Region

In the Europe Region, to the extent permitted by law, each Issuer and each Acquirer agrees that in
case of any ambiguity in the provisions of Section 7.8.4.3, “Visa Responsibility for Settlement – Europe
Region,” the interpretation preferred by Visa will prevail for all purposes.

ID# 0029579 Edition: Oct 2017 | Last Updated: Oct 2016

7.8.4.11 Indemnity – Europe Region

In the Europe Region, each Issuer and each Acquirer indemnify Visa for any liability, loss, claim,
damages, cost, or expense, whatsoever, (each an indemnifiable loss) which Visa may incur at any time
in connection with a failure (or any allegation made in good faith of a failure) by such Issuer or such
Acquirer (or any entity acting on its behalf or under its direction or control) to discharge its payment
obligations when due and/or to comply with, be bound by and perform all obligations and duties
imposed upon it pursuant to the Rules, including without limitation any failure to put Visa in funds
for the purposes of Settlement and/or any failure to satisfy any request made pursuant to the Rules.
If requested by Visa, the relevant Issuer or Acquirer will provide cash or other collateral acceptable to
Visa in such amounts and on such terms as Visa may deem appropriate to cover Visa against Visa’s
estimate of any future indemnifiable losses for which such Issuer or Acquirer may be liable, including,
without limitation, to fund Visa’s relevant legal expenses.

ID# 0029580 Edition: Oct 2017 | Last Updated: Oct 2016

7.8.4.12 Member Liability – Europe Region

A Europe Group Member is jointly and severally liable for the obligations of each of its Group Issuers/
Acquirers under Section 7.8.4.11, “Indemnity – Europe Region.”

A Europe Principal Member is jointly and severally liable for the obligations of each of its Sponsored
Issuers/Acquirers under Section 7.8.4.11, “Indemnity – Europe Region.”

14 October 2017 Visa Confidential PSR-731

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Transaction Processing
Settlement

In the Europe Region, Visa will seek to recover any indemnifiable loss:

● First, from the Issuer or Acquirer that Visa deems liable under Section 7.8.4.11, “Indemnity – Europe
Region”
● Second, from any Group Member and/or Principal Member that Visa deems liable under this
section

Nothing in this section will:

● Create a duty of care from Visa to any entity

● Oblige Visa:
– To institute proceedings or exhaust its rights to recover an indemnifiable loss from any entity
before claiming against another entity in the order of priority
– To pro-rate or apportion its claims between different entities
● Render an Issuer’s/Acquirer's obligation to pay Visa under this section conditional upon any other
entity’s payment or agreement to pay

ID# 0029581 Edition: Oct 2017 | Last Updated: Oct 2016

7.8.4.13 Funds Transfer Settlement Reporting Entity (FTSRE) Usage – Europe Region

In the Europe Region, Members and their agents that process Transactions through the International
Settlement Service, the National Net Settlement Service, or the Area Net Settlement Service will be
permitted only one funds transfer settlement reporting entity (FTSRE) per Settlement Currency, per
Settlement Service.

Principal Members that process Settlement on behalf of other Principal Members must use a separate
FTSRE for each Principal Member for which Settlement is processed.

ID# 0029821 Edition: Oct 2017 | Last Updated: Oct 2016

7.8.4.14 Visa Right to Impose Financial and Collateral Obligations on Members to

Ensure Settlement – Europe Region

In the Europe Region, Visa may impose financial or other obligations on a Member, including financial
collateral obligations to cover the Member’s Settlement obligations in connection with International
Settlement operated by Visa. If a Member fails to satisfy its financial obligations, Visa may collect those
financial obligations through a Fee Collection Transaction.

ID# 0029822 Edition: Oct 2017 | Last Updated: Oct 2016

PSR-732 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Transaction Processing
Visa Core Rules and Visa Product and Service Rules

7.8.4.15 Settlement Requirements for Members Using Private Agreements – Europe

Region

In the Europe Region, a Member that processes domestic Interchange outside of the Visa system must:

● To support such domestic Interchange, provide Visa with either a Summary of Interchange
Entries or a report specifying the count and amount of Clearing Records processed in domestic
Interchange
● Make Settlement daily upon delivery of the Interchange File and the Summary of Interchange
Entries or Non-Settled Advice
● Immediately credit the Sending Member upon receipt of the Interchange File

ID# 0029680 Edition: Oct 2017 | Last Updated: Oct 2016

7.8.4.16 Estimating Settlement – Europe Region

In the Europe Region, Visa reserves the right to require that Members settle on estimates provided by
Visa if Clearing and Settlement is delayed.

ID# 0030062 Edition: Oct 2017 | Last Updated: New

7.8.4.17 Loss Sharing – Europe Region

Effective 14 October 2017

If Visa incurs a loss following the failure of a Member to satisfy its payment obligations and Visa
determines, in its absolute discretion, that the loss will not be recovered in a timely manner, as
specified in Section 7.8.4.11, “Indemnity – Europe Region” and Section 7.8.4.12, “Member Liability
– Europe Region,” Visa may apportion some or all of the loss among Principal Members.

Visa will assess a Member’s Loss Share Contribution1 according to a Loss Share Contribution
calculation, available on Visa Online and as amended from time to time. Visa reserves the right
to adjust the amount claimed from a Member on such basis that Visa considers equitable in the
circumstances.

Visa will collect the required amount, through its settlement systems, within 120 calendar days of
the loss, as either:

● A series of installments, with each installment representing no more than 5% of the total
amount owed by the Member
● The total amount

14 October 2017 Visa Confidential PSR-733

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Transaction Processing
Settlement

If the amount collected by Visa is later determined to be more than the amount required for that
Member’s share, Visa will return the excess amount to the Member within 120 calendar days of
the verification of the excess amount.
1
A financial contribution paid by a Principal Member to Visa, following the failure of any given Member to satisfy its
payment obligation.

ID# 0030096 Edition: Oct 2017 | Last Updated: New

7.8.5 Settlement Requirements – LAC Region

7.8.5.1 Clearing Processor Settlement Account Requirements – LAC Region

In the LAC Region, a Clearing Processor must maintain a Settlement account in the local currency with
the Settlement Bank or other settlement institution designated by Visa.

If a Principal-Type Member, a Group Member, an Acquiring Group Member, a Cash Disbursement

Member, a Non-Member Licensee, or an Associate-Type Member has its own Funds Transfer
Settlement Reporting Entity, it must have sole ownership of any account it uses for funds transfers of
amounts due in Settlement.

Visa will debit or credit the Settlement account in the local currency on each Processing Date.

In the LAC Region (Brazil), a Member, Payment Facilitator, and Domiciled Institution must use an
entity authorized by the Brazil Central Bank and selected by Visa to execute domestic Settlement of
Interchange on behalf of the Member, Payment Facilitator, or Domiciled Institution, or their respective
Settlement Bank.

Visa will send the settlement file to be processed in the local currency by the selected entity on each
Processing Date.

ID# 0008872 Edition: Oct 2017 | Last Updated: Apr 2017

7.8.5.2 Settlement Dates – LAC Region

In the LAC Region, Settlement of a Domestic Transaction must be made separately for each Processing
Date based on instructions received from Visa.

If instructions cannot be sent to the Settlement Bank because the institution is closed for a holiday or
weekend, Settlement will be delayed until the next business day.

ID# 0005560 Edition: Oct 2017 | Last Updated: Oct 2014

PSR-734 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Transaction Processing
Visa Core Rules and Visa Product and Service Rules

7.8.5.3 Funds Transfer for Late Settlement – LAC Region

A Settlement Bank must, upon receipt of a delayed Settlement Amount, ask the LAC Clearing
Processor to transfer or deposit funds immediately to the Settlement account in payment of the late
Settlement.

ID# 0007953 Edition: Oct 2017 | Last Updated: Oct 2014

7.8.6 Settlement Requirements – US Region

7.8.6.1 Requirement to Use VisaNet Settlement Service – US Region

In the US Region, a Clearing Processor must use the VisaNet Settlement Service for all Settlement
reporting and funds transfer services, except for Transactions processed by other means approved by
Visa.

The Clearing Processor must report all Transactions that are not sent through VisaNet.

ID# 0003327 Edition: Oct 2017 | Last Updated: Oct 2014

7.8.6.2 Clearing Processor Settlement Account Requirements – US Region

In the US Region, a Clearing Processor must both:

● Maintain a Clearing account with a Settlement bank for Settlement

● Maintain sufficient funds in its designated Settlement account to complete Settlement at the
required time

ID# 0009007 Edition: Oct 2017 | Last Updated: Oct 2014

7.8.6.3 Settlement Processing for Multiple Members – US Region

In the US Region, a Clearing Processor must be able to identify, withhold, and redirect on behalf
of Visa, all Settlement funds due from or to an individual Member within 24 hours of receipt of
notification from Visa.

This requirement does not apply to either a:

● Sponsor processing on behalf of its Sponsored Members

● Clearing Processor, if Visa performs direct Settlement with the Clearing Processor's customers

ID# 0008870 Edition: Oct 2017 | Last Updated: Oct 2017

14 October 2017 Visa Confidential PSR-735

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Transaction Processing
Settlement

7.8.6.4 Member Responsibility for Settlement Financial Obligations – US Region

In the US Region, a Member is responsible for any amount due for all Transaction Receipts bearing its
BIN and resulting from a Merchant or another Member honoring a valid, properly presented Card.

ID# 0005710 Edition: Oct 2017 | Last Updated: Oct 2014

7.8.6.5 Prohibition against Transferring Obligation to Pay – US Region

In the US Region, an Acquirer must not waive, release, abrogate, or otherwise assign to a non-Member
its obligation to guarantee and ensure payment for all Transactions in which its Merchant honored a
valid Visa Card properly presented for payment.

ID# 0005146 Edition: Oct 2017 | Last Updated: Oct 2014

7.8.6.6 Requirement for Funds Held by Acquirer – US Region

In the US Region, an Acquirer holding funds as security to ensure proper Merchant performance must
hold the funds in an account in the Merchant's name.

ID# 0005147 Edition: Oct 2017 | Last Updated: Oct 2014

7.8.7 Member Readiness for Settlement

7.8.7.1 Member Readiness for Settlement

Upon submission of a Clearing Record to VisaNet, a Member must be ready to settle the Transaction
within the timeframe specified by Visa for the applicable settlement service and Settlement Currency.

In the Europe Region, this rule does not apply. Where a Member uses Visa for processing, as specified
in Section 1.1.1.2, “Applicability of Processing Rules – Europe Region,” it must refer to Visa Europe
Operating Regulations – Processing.

ID# 0029031 Edition: Oct 2017 | Last Updated: Oct 2016

PSR-736 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Transaction Processing
Visa Core Rules and Visa Product and Service Rules

7.9 System Use – Europe Region

7.9.1 Default Infrastructure

7.9.1.1 Default Infrastructure Nomination – Europe Region

In the Europe Region, Visa reserves the right to nominate a Default Infrastructure, which is the
processor of last resort that a Member should use when its processing infrastructure has failed or is
otherwise unavailable.

ID# 0029582 Edition: Oct 2017 | Last Updated: Oct 2016

7.10 Authorization and Clearing Transaction Content

7.10.1 Transaction Message Content

7.10.1.1 Use of Payment Account Reference – AP, Canada, CEMEA, LAC, and US
Regions

Effective 13 October 2018 in the AP Region, Canada Region, CEMEA Region, LAC Region, and US
Region

An Acquirer must be capable of processing a Transaction containing a Payment Account

Reference (PAR) and delivering the PAR to a Merchant.

A domestic switch or any other form of processor must be capable of transmitting a PAR when
provided by an Issuer, Acquirer, or Token Requestor.

ID# 0030038 Edition: Oct 2017 | Last Updated: New

7.10.2 Payment Stop Service

7.10.2.1 Use of Payment Stop Instructions – Europe Region

In the Europe Region, an Issuer may place a stop instruction against an Authorization Request or a
Clearing Record only if it complies with all of the following:

● Obtains a stop instruction request from the Cardholder

14 October 2017 Visa Confidential PSR-737

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Transaction Processing
Authorization and Clearing Transaction Content

● Ensures that the stop instruction is only placed against a Recurring Transaction, an Installment
Transaction, or an Unscheduled Credential-on-File Transaction
● Correctly identifies the stop instruction

ID# 0029681 Edition: Oct 2017 | Last Updated: Oct 2017

PSR-738 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Processing Products
Visa Core Rules and Visa Product and Service Rules

8 Processing Products

8.1 Use of Visa Systems

8.1.1 VisaNet Access Points

8.1.1.1 Deployment of Visa Systems at User Sites – AP, Canada, CEMEA, LAC, and US
Regions

In the AP Region, Canada Region, CEMEA Region, LAC Region, and US Region, a participating Member,
VisaNet Processor, or Visa Merchant Direct Exchange Merchant that deploys a Visa system must
provide, at no cost to Visa, all of the following:

● A location that meets Visa requirements for installing one or more VisaNet Access Points on the
Member's, VisaNet Processor's, or Visa Merchant Direct Exchange Merchant's premises
● A sufficient number of qualified personnel that the Member, VisaNet Processor, or Visa Merchant
Direct Exchange Merchant has trained to meet Visa specifications
● Upon Visa request, access to the premises of the Member, VisaNet Processor, or Merchant, and
cooperation with Visa and its authorized agents or representatives for the installation, service,
repair, or inspection of the VisaNet Access Points
● Computer time and a sufficient number of qualified personnel to ensure prompt and efficient
installation and use of the VisaNet software supplied by Visa
● Any other support reasonably requested by Visa for the installation of Visa systems

A participating Member, VisaNet Processor, or Visa Merchant Direct Exchange Merchant must do all of
the following:

● Maintain VisaNet records, documents, and logs and provide them to Visa upon request
● Notify Visa promptly if a VisaNet Access Point for which it is responsible fails to operate properly
● Notify Visa promptly of any change in the street address where the VisaNet Access Point is
installed. The software must not be relocated across national boundaries without the prior written
permission of Visa.

ID# 0027076 Edition: Oct 2017 | Last Updated: Oct 2017

14 October 2017 Visa Confidential PSR-739

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Processing Products
Use of Visa Systems

8.1.1.2 Prohibition against VisaNet Access Point Modification

No party may make or attempt to make any repair, adjustment, alteration, or modification to a VisaNet
Access Point, except as expressly authorized by Visa.

ID# 0027074 Edition: Oct 2017 | Last Updated: Oct 2014

8.1.1.3 VisaNet Access Point Security – Visa Merchant Direct Exchange

A Visa Merchant Direct Exchange Merchant must provide the same level of security for its VisaNet
Access Points as it provides for its proprietary systems.

ID# 0027075 Edition: Oct 2017 | Last Updated: Oct 2017

8.1.2 Visa Merchant Direct Exchange

8.1.2.1 Visa Merchant Direct Exchange Transaction Delivery

An Acquirer of a Visa Merchant Direct Exchange Merchant must both:

● Be capable of receiving VisaNet reports or records as notification that:

– Clearing and Settlement occurred for Transactions submitted by the Merchant
– Payment is due to the Merchant
● Accept responsibility for Visa Merchant Direct Exchange Merchant Transactions

ID# 0027077 Edition: Oct 2017 | Last Updated: Oct 2017

8.1.3 System Changes

8.1.3.1 Visa Responsibilities Related to System Changes – Europe Region

In the Europe Region, Visa will provide to Members:

● 6 months’ notice of changes that affect the systems and software of Members
● 2 Edit Package updates to be implemented in April and October of each year
● 3 weeks’ notice for Visa Extended Access changes that do not affect Members

ID# 0029561 Edition: Oct 2017 | Last Updated: Oct 2016

PSR-740 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Processing Products
Visa Core Rules and Visa Product and Service Rules

8.2 Cardholder Loyalty Programs

8.2.1 Visa Loyalty Platform Services

8.2.1.1 Visa Loyalty Platform Services Issuer Participation Requirements

An Issuer that participates in the Visa Loyalty Platform Services must do all of the following:

● Obtain required consent from Cardholders and Merchants

● Within 10 calendar days of receiving the applicable Funds Disbursement from Visa (if applicable),
credit to the participating Cardholder's account the amount of the discount received for qualifying
purchases
● Not change the originating Merchant name and city information before posting this information
to the Cardholder statement

ID# 0025865 Edition: Oct 2017 | Last Updated: Oct 2017

8.3 Visa Information Systems

8.3.1 Visa Online

8.3.1.1 Use of Visa Online

A Member, a VisaNet Processor, and any other authorized user that use Visa Online are subject to the
Visa Online participation requirements.

A Member is responsible for a designated VisaNet Processor or other authorized user's use of the Visa
Online materials, software, and information.

Visa Online and the information obtained through Visa Online are the property of Visa and are for the
sole use of Members, VisaNet Processors, and other authorized users in support of Visa programs. A
Member, VisaNet Processor or any other authorized user must not disclose any information from Visa
Online unless permitted by the Visa Rules or otherwise authorized in writing by Visa.

ID# 0026950 Edition: Oct 2017 | Last Updated: Oct 2017

14 October 2017 Visa Confidential PSR-741

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Processing Products
Original Credit Transactions

8.3.2 VisaVue Online

8.3.2.1 VisaVue Online Member Participation Requirements

To use VisaVue Online, a Member must sign a VisaVue Member Participation Agreement.

ID# 0026471 Edition: Oct 2017 | Last Updated: Oct 2017

8.4 Original Credit Transactions

8.4.1 Original Credit Transactions – Originating Member Requirements

8.4.1.1 Original Credit Transaction Limitations

An Original Credit Transaction must involve only a single sender and a single recipient.

ID# 0025765 Edition: Oct 2017 | Last Updated: Oct 2016

8.4.1.2 Original Credit Transactions – Originating Member Treatment of Sender Data

An Originating Member must do all of the following:

● Validate sender data and comply with applicable anti-money laundering regulations and anti-
terrorist financing standards
● Provide proper disclosure to the sender regarding the collection of sender data
● Notify Visa before starting to process Original Credit Transactions

ID# 0005328 Edition: Oct 2017 | Last Updated: Oct 2017

8.4.1.3 Original Credit Transaction Verification of Posting – AP, Canada, CEMEA, LAC,
and US Regions

In the AP Region, Canada Region, CEMEA Region, LAC Region, and US Region, when requesting
confirmation or applicable proof from a Recipient Member that funds have been posted to a recipient
Cardholder’s Account Number, an Originating Member must submit the request through Visa Resolve
Online.

PSR-742 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Processing Products
Visa Core Rules and Visa Product and Service Rules

A Recipient Member must respond to the Originating Member’s confirmation request through Visa
Resolve Online within 5 calendar days from the date of inquiry.

ID# 0027329 Edition: Oct 2017 | Last Updated: Oct 2017

8.4.1.4 Original Credit Transaction Reversals

An Originating Member must not reverse an Original Credit Transaction initiated as an Online Financial
Transaction.

A Reversal of an Original Credit Transaction must be processed within one business day of the
Processing Date of the Original Credit Transaction and only for the following reasons:

● Incorrect Account Number

● Incorrect Transaction amount
● Duplicate processing
● Incorrect Transaction code

ID# 0026074 Edition: Oct 2017 | Last Updated: Oct 2017

8.4.1.5 Original Credit Transaction Fees

If an Originating Member charges a fee for sending an Original Credit Transaction, it must both:

● Clearly display the fee to the sender

● Enable the sender to cancel the Transaction subsequent to the fee disclosure without incurring a
fee or penalty

ID# 0008702 Edition: Oct 2017 | Last Updated: Apr 2017

8.4.1.6 Conditions for Submission of an Original Credit Transaction Adjustment

An Originating Member may submit a Transaction Adjustment if the Recipient Member fails to provide
confirmation of posting of the Original Credit Transaction within 5 calendar days of the inquiry date.

The Original Credit Transaction Adjustment must be submitted within 30 calendar days of the
Processing Date of the initial Original Credit Transaction.

ID# 0027330 Edition: Oct 2017 | Last Updated: Oct 2017

14 October 2017 Visa Confidential PSR-743

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Processing Products
Original Credit Transactions

8.4.2 Original Credit Transactions – Recipient Member Requirements

8.4.2.1 Original Credit Transaction (OCT) Recipient Member Requirements

A Recipient Member must do all of the following:

● Post an Original Credit Transaction (OCT) to the Account Number within 2 business days1 of
receipt, or charge back the OCT2 to the Originating Member
● If participating in Fast Funds, make funds available to the Cardholder within 30 minutes of
approving an OCT
● For an OCT sent to a Cardholder’s Visa credit Card account, post the funds as a payment
● For a Chargeback processed for an OCT, only initiate a Chargeback Reversal within one calendar
day of the Chargeback Processing Date
● Effective through 13 April 2018
In the Europe Region, both:
– Clearly describe the payment on the Cardholder statement and not label the payment as a
refund
– Not apply additional funds transfer fees for consumer Cards 
● Effective 14 April 2018
Clearly describe the payment on the Cardholder statement and not label the payment as a refund
● Effective 14 April 2018
Not apply additional funds transfer fees for consumer Cards 
1
In the Europe Region, for an Intraregional Transaction, on the same business day. The funds must be made available on the
same business day.
2
For a Member that participates in Enhanced Dispute Resolution, initiate a Dispute for the Original Credit

ID# 0004064 Edition: Oct 2017 | Last Updated: Oct 2017

8.4.2.2 Original Credit Transactions – Conditions for Use of a Deposit-Only Account

Number

A Recipient Member must:

● Notify Visa that a BIN or account range is designated for Deposit-Only Account Numbers
● Not use a Deposit-Only Account Number for any purpose other than Original Credit Transaction
processing
● List a compromised Deposit-Only Account Number on the Exception File

ID# 0006983 Edition: Oct 2017 | Last Updated: Oct 2016

PSR-744 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Processing Products
Visa Core Rules and Visa Product and Service Rules

8.4.3 Money Transfer Original Credit Transactions – Originating Member

Requirements

8.4.3.1 Money Transfer Original Credit Transaction at an ATM

A Money Transfer Original Credit Transaction originated with cash at an ATM:

● Must be a Domestic Transaction

● Must be performed in local currency
● May be processed by a Third Party Agent nominated by a Principal Member

ID# 0004732 Edition: Oct 2017 | Last Updated: Oct 2017

8.4.4 Original Credit Transactions – Fast Funds

8.4.4.1 Original Credit Transactions – Fast Funds Processing

A Recipient Member must process as Fast Funds an incoming Original Credit Transaction, as follows:

Table 8-1: Fast Funds Processing Requirements

Region Recipient Member must process as Fast Funds an incoming Original Credit Transaction if
the Recipient Member:

AP Supports the receipt of Online Financial Transactions or Authorization Requests in the

CEMEA enhanced format 

Effective Supports the receipt of Online Financial Transactions or Authorization Requests in the
13 October enhanced format for Direct (Immediate) Debit Card and Deferred Debit Cards which have
2018 the following on the Card:
Europe
● 16-digit Account Number (PAN)
● Card Verification Value 2 (CVV2)

Canada Is a Visa Reloadable Prepaid Card Issuer or its processor

LAC ● Effective through 13 April 2018

Is a new Visa Debit Card or Visa Prepaid Card Issuer or its processor
● Effective 14 April 2018
Is a Visa Debit Card or Visa Prepaid Card Issuer or its processor

US Supports the receipt of Online Financial Transactions or Authorization Requests in the

enhanced format. This does not apply to an incoming Original Credit Transaction to a Visa
credit Card.

14 October 2017 Visa Confidential PSR-745

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Processing Products
Visa Processing Services

Effective through 12 October 2018

This does not apply in the Europe Region.

ID# 0027273 Edition: Oct 2017 | Last Updated: Oct 2017

8.4.4.2 Online Original Credit Transaction Origination

An Originating Member must use an enhanced format 0200 message to initiate an online Original
Credit Transaction.

ID# 0027274 Edition: Oct 2017 | Last Updated: Apr 2017

8.5 Visa Processing Services

8.5.1 Visa Account Updater

8.5.1.1 Acquirer Use of Visa Account Updater (VAU) – Europe Region

An Acquirer that uses Visa Account Updater (VAU) must do all of the following:

● Effective through 21 July 2017

Enroll its Merchants that process Recurring Transactions
● Effective 22 July 2017
Enroll Merchants that process more than 120,000 Recurring Transactions per year on Cards issued
in the following countries:
– Greece
– Italy
– Republic of Ireland
– United Kingdom
● Ensure that its enrolled Merchants both:
– Refresh Card details using VAU at least monthly
– Act on information provided by VAU before requesting Authorization 

ID# 0029657 Edition: Oct 2017 | Last Updated: Oct 2017

PSR-746 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Processing Products
Visa Core Rules and Visa Product and Service Rules

8.5.1.2 Use of Visa Account Updater – Europe Region

In the Europe Region, Issuers in the following countries must enroll all of their licensed BINs in Visa
Account Updater (VAU):

● Greece
● Italy (except V PAY Cards and Non-Reloadable Cards)
● Republic of Ireland
● United Kingdom

An Issuer must comply with all data protection requirements. Visa will comply with all applicable data
protection laws in regards to the personal data it or its subcontractors stores and processes on behalf
of Members participating in the Visa Account Updater.

Issuers and Acquirers must comply with their data protection obligations as specified in the Visa
Account Updater Member Implementation Guide and Visa Account Updater Terms of Use.

An Issuer that participates in Visa Account Updater must provide to Visa all of the following:

● A file of all Account Numbers in issuance on the date the service is implemented and at least the 6
months before Issuer implementation
● At least weekly, a file of all of the following:
– Changed Account Numbers and expiration dates
– New Account Number
– Closed or suspended Account Numbers
● Daily details of all Cardholder requests to cancel:
– A Recurring Transaction
– Effective 14 October 2017
An Unscheduled Credential-on-File Transaction

When an Issuer provides a replacement Account Number, that Account Number must be linked to the
Account Number that it is replacing.

ID# 0029869 Edition: Oct 2017 | Last Updated: Oct 2017

8.5.1.3 Use of Visa Account Updater (VAU) – Canada and US Regions

In the Canada Region and US Region, an Issuer that uses Visa Account Updater (VAU) must submit the
following updates for Cards under its enrolled BINs:

14 October 2017 Visa Confidential PSR-747

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Processing Products
Visa Processing Services

Table 8-2: VAU Update Requirements – Canada Region and US Region

VAU Update Type Requirements

Account Number and Expiration Date change ● Permitted only if both:

– The Account Number has been activated.
– An Authorization Request using the updated
data can be approved.
● Must be submitted within 2 business days of
Account Number activation

"Closed Account" advice and "Contact Cardholder" Permitted only if any of the following apply:
advice
● The account is closed, has been reported as lost
or stolen, or is not maintained.
● The Cardholder requests that specific new
information not be provided.
● The Issuer cannot or will not provide specific
information.

If inaccurate information is supplied to VAU, the Issuer must:

● Immediately notify Visa of any inaccuracies

● Promptly investigate any claims of inaccuracies
● Remove inaccurate information from VAU within 2 business days of notification and provide
corrected information within 5 business days of notification

An Issuer that uses VAU agrees and acknowledges that Visa may use, store, update, or disclose the
Issuer's data in compliance with applicable laws or regulations to do the following in connection with
the Issuer's use of VAU:

● Facilitate the use of VAU by an Acquirer or a Merchant

● Support other Visa services

In the US Region, an Issuer must enroll all of its licensed BINs in VAU. This does not apply to Visa
Commercial Card or Visa Prepaid Card BINs, or to BINs licensed for use in a US Territory.

Effective 14 October 2017

In the Canada Region, an Issuer must enroll all of its licensed BINs in VAU. This does not apply to
Visa Commercial Card BINs, Visa Prepaid Card BINs, or licensed BINs for Cards that are ATM only.

ID# 0029452 Edition: Oct 2017 | Last Updated: Apr 2017

PSR-748 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Processing Products
Visa Core Rules and Visa Product and Service Rules

8.6 Visa Software

8.6.1 Software License

8.6.1.1 Exclusion of Warranties for Software

SOFTWARE IS PROVIDED TO THE MEMBER "AS IS," WITHOUT WARRANTY OF ANY KIND, EXPRESS
OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OF MERCHANTABILITY,
FITNESS FOR A PARTICULAR PURPOSE, OR NONINFRINGEMENT OF THIRD PARTY INTELLECTUAL
PROPERTY RIGHTS.

ID# 0001346 Edition: Oct 2017 | Last Updated: Oct 2014

8.6.1.2 Disclaimer of Liability for Software

VISA WILL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL
DAMAGES RESULTING FROM:

● VISA PERFORMANCE OR FAILURE TO PERFORM UNDER THE TERMS OF A LICENSE OF SOFTWARE

● THE FURNISHING, PERFORMANCE, OR USE OF SOFTWARE, OR ANY PRODUCTS OR OTHER
MATERIALS RELATED TO SOFTWARE

WHETHER RESULTING FROM BREACH OF CONTRACT, BREACH OF WARRANTY, NEGLIGENCE, OR

OTHERWISE, EVEN IF VISA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. IN NO EVENT
WILL THE TOTAL LIABILITY, IF ANY, OF VISA TO A MEMBER ARISING FROM ANY AND ALL CAUSES OF
ACTION EXCEED THE LICENSE FEE PAID BY THE MEMBER FOR THE LICENSED SOFTWARE.

ID# 0001347 Edition: Oct 2017 | Last Updated: Oct 2014

8.6.1.3 Indemnification Related to Licensed Software

A Member agrees to indemnify, and hold Visa harmless from, all losses, liabilities, costs, damages, and
expenses, including reasonable attorney's fees, to which Visa may be subject or that may be incurred
by Visa in connection with any Claims or actions by any party or parties arising from, or in connection
with, a software license, the software, or the use thereof.

ID# 0029984 Edition: Oct 2017 | Last Updated: Oct 2016

14 October 2017 Visa Confidential PSR-749

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Processing Products
Visa Software

8.6.1.4 Assignment of License for VisaNet Software – AP, Canada, CEMEA, LAC, and
US Regions

In the AP Region, Canada Region, CEMEA Region, LAC Region, and US Region, a license for
software may not, in whole or in part, voluntarily or by operation of law, be assigned, sub-licensed,
encumbered, extended, or otherwise transferred. A Member must not distribute or market any version
of the software.

ID# 0001343 Edition: Oct 2017 | Last Updated: Oct 2017

8.6.1.5 Term and Scope of a Visa Software License

The term of a Visa software license (in the Europe Region, the Visa Europe Technology License) is as
long as the Member:

● Is a Member of either Visa or any of its Group Members

● Is not in material breach of the terms and conditions of the software license
● Uses the software only to the extent needed to access or support the Member's participation in
Visa programs, products, and services in accordance with participation requirements and terms
and conditions

The license grant is not a sale and automatically terminates upon withdrawal or termination of the
Member as a Member of Visa or of any of its Group Members. Visa reserves all rights not expressly
granted by the software license.

If a Member fails in any material respect to comply with the requirements applicable to licensed
software, Visa may terminate the software license upon Notification given at least 48 hours before the
effective date of termination.

A Member may terminate a license for any licensed software after giving 60 calendar days' written
notice to Visa.

If a software license is terminated, a Member:

● Must return to Visa all copies of the software, including all documentation, within 30 calendar days
from the date of termination
● Is responsible for all costs, expenses, and fees arising from termination of the license. Visa will
make no refund of any part of the license fee to the Member.

ID# 0001333 Edition: Oct 2017 | Last Updated: Apr 2017

PSR-750 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Processing Products
Visa Core Rules and Visa Product and Service Rules

8.6.1.6 Taxes on Software License

A Member agrees to pay, either directly to the appropriate governmental agency or to Visa, any
applicable municipal, local, regional, or national taxes based on a license of software, however
designated or levied. This obligation does not include taxes based on the net income of Visa.

ID# 0001349 Edition: Oct 2017 | Last Updated: Oct 2017

8.6.1.7 Prohibition Against Issuer Use of Open Source Software

A Member must not incorporate, link, distribute or use any third party or open source software
(including without limitation, any open source license listed on http://www.opensource.org/licenses/
alphabetical) (each, an "open source license") or code in conjunction with any Visa products, software,
services, application programming or other interfaces, or other Visa technologies, in a way that may
result in any of the following:

● Create obligations with respect to, or require disclosure of, any Visa technology, including without
limitation the distribution or disclosure of any application programming interfaces or source code
relating to such interfaces
● Grant to any third party any rights to or immunities under any Visa (or any Visa affiliates)
intellectual property rights or proprietary rights
● Cause any Visa technology to become subject to the terms of any open source license

ID# 0029518 Edition: Oct 2017 | Last Updated: Apr 2017

8.6.2 Ownership and Confidentiality

8.6.2.1 Software Ownership

Licensed software, including all modifications and enhancements, regardless of who conceived,
developed, or incorporated them, is the sole property of Visa. A Member obtains no rights of
ownership in the licensed software.

A Member may not distribute, rent, loan, lease, transfer, use in a service bureau, or grant any rights in
the licensed Visa software, or modifications or derivatives thereof, in any form.

ID# 0001326 Edition: Oct 2017 | Last Updated: Apr 2017

8.6.2.2 Confidentiality Requirements and Allowed Use of Software

A Member that receives licensed software must treat the software as confidential and proprietary
information of Visa. The Member must only:

14 October 2017 Visa Confidential PSR-751

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Processing Products
Visa Software

● Disclose it to employees if they need to know

● Disclose it to consultants under an agreement to keep the information confidential
● Use the software for the purposes for which it was licensed to the Member

A Member may provide the most recent version of VisaNet software to a VisaNet Processor that has
executed a VisaNet Letter of Agreement.1 This VisaNet Processor must use the software exclusively
for the Member's Visa Programs and other Member programs for which Visa gives its prior written
consent. The Member employing the VisaNet Processor for this purpose remains the licensee of the
software.

The Direct Exchange XYGATE file encryption software is confidential and is the property of XYPRO
Technology Corporation. The software is solely for the use of Members, VisaNet Processors, and
Merchants in support of Visa programs. Use of the software is subject to the licensing terms and
conditions established by Visa.
1
In the Europe Region, this does not apply. Where a Member uses Visa for processing, as specified in Section 1.1.1.2,
“Applicability of Processing Rules – Europe Region,” it must refer to Visa Europe Operating Regulations – Processing.

ID# 0001327 Edition: Oct 2017 | Last Updated: Oct 2017

8.6.3 Use of Visa Software

8.6.3.1 BASE II Edit Package Version – AP, Canada, CEMEA, LAC, and US Regions

In the AP Region, Canada Region, CEMEA Region, LAC Region, and US Region, a VisaNet Processor
must install and operate the most recent release and version of the Edit Package.

A Member must not modify or enhance the Edit Package.

ID# 0007400 Edition: Oct 2017 | Last Updated: Oct 2017

8.6.3.2 Software Modifications and Prohibition of Reverse-Engineering

Visa is not responsible for any modifications made to its software by any party other than Visa or its
authorized agents.

A Member or Visa Merchant Direct Exchange Merchant that plans to modify or enhance Visa-owned
software on a system that accesses VisaNet must both:

● Obtain Visa approval before implementing any modification

● Recertify with Visa if Visa determines that the proposed modification poses a risk to VisaNet

PSR-752 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Processing Products
Visa Core Rules and Visa Product and Service Rules

Modifications to licensed software that are made by a Member or its agent are the sole property of
Visa. A Member must provide to Visa all related software source code and documentation, in a form
satisfactory to Visa, for all modifications made by the Member or its agent.

Visa is not obligated to maintain or provide other support for licensed software that has been
modified by a Member or its agent. This does not alter or modify the Member's duty and obligation to
maintain the confidentiality of the software.

A Member will be liable for the cost of any support provided by Visa arising from the Member's
modification to Visa-owned software.

If Visa has provided only machine-readable object code, a Member must not attempt to decompile,
disassemble, or reverse-engineer the licensed software.

ID# 0001338 Edition: Oct 2017 | Last Updated: Oct 2016

8.6.3.3 Conditions for Copying Licensed Visa Software

A Member may make one copy of licensed Visa software, including associated documentation,
provided that the physical media and the initial screen presented to the user when the software is
accessed indicates, in the following language, that it is the property of Visa:

"This copy of the (name of the licensed software) is the property of Visa as its interest may appear, and
is protected under the copyright, trade secret, and confidentiality laws of the United States and each of
the countries in which it is licensed."

ID# 0001330 Edition: Oct 2017 | Last Updated: Oct 2015

14 October 2017 Visa Confidential PSR-753

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Processing Products
Visa Software

PSR-754 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Interchange
Visa Core Rules and Visa Product and Service Rules

9 Interchange

The content of Chapter 9 may be found in Section 1.9, “Interchange,” and the applicable Interchange
Reimbursement Fee documentation.

ID# 0030089 Edition: Oct 2017 | Last Updated: Oct 2017

14 October 2017 Visa Confidential PSR-755

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Interchange
Interchange

PSR-756 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Risk
Visa Core Rules and Visa Product and Service Rules

10 Risk

10.1 Corporate Risk Reduction

10.1.1 Acquirer Risk Responsibilities

10.1.1.1 Acquirer Action Following Risk Management Review – Europe Region

In the Europe Region, an Acquirer must correct deficiencies identified in a Visa risk management
review within at least 3 months from the date of receipt of Notification before it must impose
mandatory risk control measures on its Merchants. Mandatory risk control measures may include, but
are not limited to:

● Logical or physical security controls, such as:

– Installation of firewalls
– Encryption of Account Number information
● Requiring the Merchant to verify the address of each Cardholder that conducts a Transaction with
the Merchant
● Implementation of an Authentication Method for Electronic Commerce Transactions
● Required use of commercially available Transaction-screening tools

The Acquirer must ensure that the mandatory risk control measures are implemented by its Merchants
within 6 months of receipt of Notification.

If the mandatory risk control measures are not implemented by any of the Merchants that are subject
to those measures within 6 months, the Acquirer is subject to a non-compliance assessment of USD
25,000 per month, until either of the following occurs:

● None of the Acquirer’s Merchants are considered to be High Brand-Risk Merchants or High Brand-
Risk Sponsored Merchants
● All of the mandatory risk control measures are implemented.

ID# 0029661 Edition: Oct 2017 | Last Updated: Oct 2016

10.1.1.2 Acquirer Risk Policies – US Region

In the US Region, an Acquirer must implement, and its board of directors must approve, all of the
following:

14 October 2017 Visa Confidential PSR-757

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Risk
Corporate Risk Reduction

● An underwriting, monitoring, and control policy for all of the following:

– Its Merchants
– Its VisaNet Processors
– Its Third Party Agents
● A policy and procedures for reviewing solicitation materials used by its Agent

The Acquirer must provide policies to Visa upon request.

ID# 0007132 Edition: Oct 2017 | Last Updated: Oct 2014

10.1.1.3 Acquirer Responsibility for Agents and Merchants – US Region

In the US Region, an Acquirer must:

● Provide its Agents with training and education, as specified by Visa, and ensure that Agents are in
compliance with the Acquirer’s corporate policies
● Hold and control reserves that are accumulated and derived from Merchant settlement funds or
used to guarantee a Merchant's payment system obligations to the Member

ID# 0002110 Edition: Oct 2017 | Last Updated: Oct 2014

10.1.2 Electronic Commerce Merchant Requirements

10.1.2.1 Electronic Commerce Transaction Type Prohibition

A Merchant, Payment Facilitator, Sponsored Merchant, or entity classified as high-brand risk, as

specified in Section 10.4.6.1, “High-Brand Risk MCCs,” that displays a Visa-Owned Mark on its website
and/or application must not accept Cards for the purchase or trade of photographs, video imagery,
computer-generated images, cartoons, simulation, products that claim or imply a similar efficacy as
prescription drugs, controlled substances, or recreational/street drugs, irrespective of claims of legality
or any other media or activities, as specified in Section 10.5, “Brand Protection.”

Violation of this requirement may result in the termination of the Merchant, Payment Facilitator,
Sponsored Merchant, High-Brand Risk Merchant, High-Risk Internet Payment Facilitator, or High-Brand
Risk Sponsored Merchant.

ID# 0005067 Edition: Oct 2017 | Last Updated: Oct 2017

PSR-758 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Risk
Visa Core Rules and Visa Product and Service Rules

10.1.2.2 High-Risk Merchants Offering Online Storage or File-Sharing Services –

Europe Region

In the Europe Region, a Merchant or Sponsored Merchant will be classified as high-risk if any of the
following apply:

● Users of the Merchant or Sponsored Merchant’s service are rewarded for uploading, downloading,
or sharing content
● The Merchant or Sponsored Merchant promotes online content by distributing URL codes or
forum codes to individuals or third parties
● There is a link-checker on the Merchant or Sponsored Merchant’s website, allowing individuals
to check whether a link has been disabled in order to re-upload content that has previously been
removed

Visa reserves the right to determine whether a Merchant or Sponsored Merchant that offers online
storage and file sharing services is classified as high-risk.

An Acquirer of a Merchant or Sponsored Merchant that offers online storage and file sharing services
and that is classified as high-risk must both:

● Ensure that the Merchant or Sponsored Merchant cancels the contract of individuals that have
uploaded illegal content, and ensure that those individuals cannot upload any content in the future
● Ensure that the Merchant or Sponsored Merchant gathers enough information about individuals
that use their service to identify them to law enforcement authorities if they upload illegal content

ID# 0029662 Edition: Oct 2017 | Last Updated: Oct 2016

10.1.2.3 Online Storage and File-Sharing Merchants – Europe Region

In the Europe Region, an Acquirer of a Merchant or Sponsored Merchant that offers the purchase or
use of online storage and file-sharing services must ensure that the Merchant or Sponsored Merchant
both:

● Implements a process for reviewing, removing, and reporting illegal or prohibited content and
prevents individuals who have uploaded illegal or prohibited content from uploading any content
in the future
● Reports all illegal content to the relevant authorities based on the local laws governing the country
in which any of the following apply:
– The Merchant or Sponsored Merchant has its Merchant Outlet.
– The illegal content is stored.
– The illegal content is uploaded and/or downloaded.

ID# 0029799 Edition: Oct 2017 | Last Updated: Oct 2016

14 October 2017 Visa Confidential PSR-759

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Risk
Corporate Risk Reduction

10.1.2.4 Yearly Review of Electronic Commerce Merchant – US Region

In the US Region, at least once each year, an Acquirer must examine its Electronic Commerce
Merchant's website and/or application and conduct an enhanced due diligence review, as specified in
Section 1.5.1.3, “Merchant Qualification Standards,” if any of the following applies:

● The Electronic Commerce Merchant or Sponsored Merchant is required to be classified with an

MCC considered by Visa to be high-brand risk.
● The Merchant is identified by either the Visa Chargeback Monitoring Program or the Visa Fraud
Monitoring Program.
● The Acquirer becomes aware the Merchant is selling products or services that were not
documented in the Merchant Agreement or disclosed in the Merchant's business description.
● The Acquirer conducts a periodic review of the Merchant as required by its internal procedures.

ID# 0005082 Edition: Oct 2017 | Last Updated: Apr 2017

10.1.3 Anti-Money Laundering

10.1.3.1 Anti-Money Laundering Program Overview

Visa maintains an anti-money laundering program reasonably designed within the context of laws
and regulations applicable to Visa to prevent the Visa system from being used to facilitate money
laundering or the financing of terrorist activities.

ID# 0003969 Edition: Oct 2017 | Last Updated: Oct 2014

10.1.3.2 Anti-Money Laundering/Anti-Terrorist-Financing Program – ATM Acquirers

An ATM Acquirer must ensure that it has in place policies, controls, and procedures to minimize
the risk of its ATMs being used to facilitate money laundering or terrorist financing, and submit any
required currency transaction reports or suspicious activity reports to its regulator.

If the ATM Acquirer uses a Third Party Agent to load funds to its ATMs, the ATM Acquirer must require
and compel such Third Party Agent to comply with all applicable laws and regulations, including
without limitation, laws regarding anti-money laundering and anti-terrorist financing. The ATM
Acquirer must maintain and enforce a program that, at minimum, includes conducting appropriate
due diligence on each Third Party Agent, requiring adequate record keeping and validation of source
of funds, and conducting regular, ongoing independent audits to confirm the Third Party Agent’s
compliance. The ATM Acquirer will be responsible to Visa for any acts or omissions of the ATM
Acquirer’s Third Party Agents.

ID# 0028291 Edition: Oct 2017 | Last Updated: Oct 2014

PSR-760 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Risk
Visa Core Rules and Visa Product and Service Rules

10.1.4 Use of BIN Blocks

10.1.4.1 BIN Blocking by Visa – Europe Region

In the Europe Region, Visa may, as it sees fit at any time and without warning, require a Visa Scheme
Processor to block the function of all or any part of its system in relation to any BIN assigned to a
Member (a "blocked BIN") so that, during the period of the block, one or more of the following:

● No Authorization may be given using the blocked BIN.

● No Clearing Record may be created in respect of the blocked BIN.
● No Settlement may be effected of amounts owed to the blocked BIN.

(any such outcome being a "BIN block") subject only to such exceptions as Visa may see fit to make
from time to time.

Visa will exercise its discretions under this paragraph with a view to all of the following (each being
"BIN blocking objective"):

● Ensuring the stability of the Visa system

● Protecting Visa and its Members against any loss or liability whatsoever (including, without
limitation, in respect of Settlement Loss)
● Avoiding or mitigating any act or omission that Visa considers might be illegal, inconsistent with
applicable regulatory standards, or materially damaging to the Visa brand

Visa may declare any BIN block to be temporary, indefinite, or permanent. If no such declaration is
made, a BIN block will be treated as indefinite. Visa will take such steps as it considers appropriate to
terminate the membership of any entity whose assigned BIN is subject to a permanent BIN block. A
temporary or indefinite BIN block will end either:

● If Visa both:
– Determines that continuing the BIN block is of no further help to achieving the BIN blocking
objectives
– Does not intend to terminate the membership of any entity to whom the blocked BIN is
assigned
● In the case of a temporary BIN block only, if earlier, at the time and subject to such conditions that
Visa may specify

Visa may at any time and without warning cancel a BIN block and/or change the status and scope
of application of any BIN block. Visa may at any time and without warning extend or modify the
conditions of any temporary BIN block.

Visa's right to effect a BIN block is in addition, and without prejudice, to any other rights or remedies
of Visa under the Member Agreements and the Visa Rules.

14 October 2017 Visa Confidential PSR-761

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Risk
Agents and Processors

The exclusions and limitations of Visa's liability specified in the Visa Rules will apply to any Liability or
Claim arising in connection with a BIN block.

ID# 0029565 Edition: Oct 2017 | Last Updated: Oct 2016

10.1.5 Crisis Management and Business Continuity

10.1.5.1 Crisis Management and Business Continuity Requirements – Europe Region

In the Europe Region, a Member must do all of the following:

● Maintain an effective crisis management and business continuity program and ensure that the
program includes a plan for ensuring recovery or continuity of the Member’s critical business
activities, services, and technology solutions
● Ensure that, if any critical activity or service is outsourced to a third party, the third party maintains
a similar crisis management and business continuity program
● Upon Visa request, provide evidence of the existence and effectiveness of a Member’s or third
party’s crisis management and business continuity program

ID# 0029562 Edition: Oct 2017 | Last Updated: Oct 2016

10.2 Agents and Processors

10.2.1 Member Requirements Related to VisaNet Processors and Visa Scheme

Processors

10.2.1.1 VisaNet Processor Contracts

A Member must execute a written contract with each VisaNet Processor or Visa Scheme Processor. The
contract must comply with all of the following:

● Include minimum standards established by Visa, including, but not limited to:
– Policies
– Procedures
– Service levels
– Performance standards
● Include language that:
– Permits Visa to conduct financial and procedural audits and general reviews at any time

PSR-762 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Risk
Visa Core Rules and Visa Product and Service Rules

– Requires the VisaNet Processor or Visa Scheme Processor to make Cardholder and Merchant
information available to Visa and regulatory agencies
– Contains a notice of termination clause
● Require that the VisaNet Processor or Visa Scheme Processor comply with:
– The Visa Rules
– Applicable laws or regulations
● Be executed by a senior officer of the Member
● Require the VisaNet Processor or Visa Scheme Processor to comply with the Payment Card
Industry Data Security Standard (PCI DSS)
● Require that the VisaNet Processor or Visa Scheme Processor be properly registered with Visa 

ID# 0025879 Edition: Oct 2017 | Last Updated: Oct 2014

10.2.1.2 VisaNet Processor and Visa Scheme Processor Systems Agreement

Visa may require a Member's VisaNet Processor or Visa Scheme Processor to enter into an agreement
directly with Visa before the delivery of any of the following:1

● Visa Europe Authorization Service (VEAS) or V.I.P. System software

● Visa Europe Clearing and Settlement Service (VECSS) or BASE II software
● Visa Extended Access server2
● Other systems determined by Visa

The agreement may specify terms and conditions for the use of software or equipment that Visa
determines necessary to protect its proprietary rights. This provision does not require Visa to agree to
this type of arrangement, nor does it give any VisaNet Processor or Visa Scheme Processor the right to
use VisaNet.
1
In the Europe Region, this rule does not apply. Where a Member uses Visa for processing, as specified in Section 1.1.1.2,
“Applicability of Processing Rules – Europe Region,” it must refer to Visa Europe Operating Regulations – Processing.
2
This does not apply to a Member using Direct Exchange.

ID# 0025882 Edition: Oct 2017 | Last Updated: Oct 2017

10.2.1.3 VisaNet Processor, Payment Facilitator, Staged Digital Wallet Operator, and
Marketplace Agreement – LAC Region (Brazil)

In the LAC Region (Brazil), a VisaNet Processor, a Marketplace,1 a Payment Facilitator, and a Staged
Digital Wallet Operator must enter into an agreement directly with Visa before the delivery of any
services to Visa Members.

14 October 2017 Visa Confidential PSR-763

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Risk
Agents and Processors

This provision does not require Visa to agree to this type of arrangement, nor does it give any VisaNet
Processor the right to use VisaNet.
1
Effective 14 October 2017

ID# 0029221 Edition: Oct 2017 | Last Updated: Oct 2017

10.2.1.4 VisaNet Processor Requirements Related to Third Parties

A contract between a Member and its VisaNet Processor or Visa Scheme Processor must require the
VisaNet Processor or Visa Scheme Processor to:

● Ensure that any third party that uses the Member’s BIN is properly registered with Visa by that
Member
● Notify BIN Licensees in writing and receive written approval before allowing a Third Party Agent to
use the Member’s BIN or granting access to Cardholder information
● Report at least quarterly to the Member and Visa any third party that uses its BIN 

ID# 0025881 Edition: Oct 2017 | Last Updated: Oct 2016

10.2.1.5 General Member Responsibilities for VisaNet Processors and Visa Scheme
Processors

A Member that has a contract with a VisaNet Processor or a Visa Scheme Processor must:

● Provide Transaction-related processing instructions directly to its VisaNet Processor or Visa

Scheme Processor
● Distribute written policies and procedures to its VisaNet Processors or Visa Scheme Processors1
● In the Europe Region, provide relevant rules to its Visa Scheme Processor
● Establish a risk management program to control risks related to the use of VisaNet Processors or
Visa Scheme Processors, such as:
– Loss of operational control
– Service provider failure
– Confidentiality and physical and logical security of Cardholder and Visa Transaction Information
● Verify that the principals and senior management of the VisaNet Processor or Visa Scheme
Processor have the requisite knowledge and experience to successfully perform the contracted
services2
 
● Conduct from time to time an on-site inspection of the business premises2 to:
– Verify inventory

PSR-764 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Risk
Visa Core Rules and Visa Product and Service Rules

– Inspect operational controls

– Monitor security standards regarding unauthorized disclosure of or access to Visa data and
other payment systems
● Immediately notify Visa of any change in the VisaNet Processor or Visa Scheme Processor
relationship, including termination, change of ownership or business function, or processor3
● Ensure that any changes to BIN relationships comply with the applicable BIN licensing
requirements
● In addition, in the Europe Region, after discontinuing a Visa Scheme Processor relationship,
maintain a file on the processor that includes records of all applicable due diligence and retain this
file, with the reason for discontinuance, for a minimum of 2 years

In the Europe Region, a Visa Scheme Processor must not imply that its registration with Visa is an
endorsement of its services by Visa.
1
In the Europe Region, Visa may permanently prohibit a Visa Scheme Processor or one of its principals, or any of its agents,
from accessing VisaNet for good cause.
2
Except when a VisaNet Processor or Visa Scheme Processor is a Member or special Licensee
3
In the Europe Region, within 5 business days

ID# 0025880 Edition: Oct 2017 | Last Updated: Oct 2016

10.2.1.6 Procedures for Use of an Airline Authorizing Processor

Before implementing a direct connection to VisaNet, a Member must ensure that its Airline
Authorizing Processor has either:

● Completed and submitted to Visa a VisaNet Letter of Agreement

● Signed a separate agreement with Visa

If a Member that acquires Airline Transactions is using an approved Airline Authorizing Processor, the
Member is not required to submit a VisaNet Letter of Agreement or VisaNet Processor and Third Party
Registration and Designation.

ID# 0001021 Edition: Oct 2017 | Last Updated: Oct 2014

10.2.1.7 Requirements for VisaNet Processor and Visa Scheme Processor Marketing
Materials

A Member must require that its VisaNet Processor or Visa Scheme Processor:

● Uses only marketing materials approved by the Member

14 October 2017 Visa Confidential PSR-765

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Risk
Agents and Processors

● Ensures that all marketing materials displaying the Visa-Owned Marks also include the Member
name,1 which must be more prominent and in a larger font than that of the VisaNet Processor or
Visa Scheme Processor
● Is prominently identified on the marketing materials as an agent or representative of the Member,
unless the Member has provided its approval to exclude its name from such marketing materials
● For Visa Prepaid Card distribution, ensures that any website and/or application displaying the Visa-
Owned Marks or offering Visa Card services clearly and conspicuously includes the Member name,
which must be located close to the Visa-Owned Marks
1
In the Canada Region, with Member approval and provided that the Acquirer Processor has entered into the form of
Trademark License Agreement for Acquirer Processors as prescribed by Visa, a Member’s Acquirer Processor may display
certain Visa-Owned Marks on its marketing materials without the Member’s name or logo in accordance with the terms of
the Trademark License Agreement for Acquirer Processors.

ID# 0025885 Edition: Oct 2017 | Last Updated: Apr 2017

10.2.1.8 Non-Member VisaNet Processor or Clearing Member Reporting

A Member that uses a non-Member VisaNet Processor or Clearing Member to process Transaction-
related data must submit, upon request, an annual report to Visa that includes at least all of the
following:

● Identification of the services provided by the non-Member VisaNet Processor or Clearing Member
● Products and programs supported
● BINs under which the Member's activity is processed

ID# 0025874 Edition: Oct 2017 | Last Updated: Oct 2016

10.2.1.9 VisaNet Processor Independent Audit

Upon designation of a VisaNet Processor, a sponsoring Member must obtain and review an
independent audit of the internal controls that support the VisaNet Processor’s VisaNet interface.1
The audit must be conducted annually and use standard audit practices of the International Audit
Standards or other regionally acceptable standards agreed by Visa.

This does not apply in the Europe Region.

1
This does not apply if the VisaNet Processor is a Member or special Licensee.

ID# 0025878 Edition: Oct 2017 | Last Updated: Oct 2016

PSR-766 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Risk
Visa Core Rules and Visa Product and Service Rules

10.2.1.10 VisaNet Processor Acting as Clearing Processor

A Member must ensure that its Clearing Processor:

● Provides access to Cardholder, Merchant, Marketplace,1 Sponsored Merchant, Payment

Facilitator, Digital Wallet Operator, and Member data
● Withholds or redirects Settlement funds, as required by Visa
1
Effective 14 October 2017

ID# 0025883 Edition: Oct 2017 | Last Updated: Oct 2017

10.2.1.11 Visa Collection of Funds from a Member or VisaNet Processor – AP, Canada,
CEMEA, LAC, and US Regions

In the AP Region, Canada Region, CEMEA Region, LAC Region, and US Region, in collecting funds
owed by a Member or VisaNet Processor, Visa may take, but is not limited to, the following actions:

● Take and liquidate collateral posted by a Member or VisaNet Processor, as specified in the
agreement for the posting
● After providing at least one business day's notice before the collection, either:
– Debit the Member's or VisaNet Processor's Clearing account through VisaNet
– Withhold amounts from payments that Visa owes to the VisaNet Processor

In the US Region, a Member or VisaNet Processor must remit the total amount owed, as specified in
the Visa International Certificate of Incorporation and By-Laws.

In the US Region, if a Member or VisaNet Processor does not remit the amount owed, the Member is
responsible for Visa expenses incurred in collecting the funds, including, but not limited to, costs and
expenses of legal action.

In the US Region, a Member from which Visa collects amounts due must continue to honor its
obligations to Merchants and Sponsored Merchants.

In the US Region, a VisaNet Processor must not charge a Member's Clearing account unless either:

● Visa has directed the VisaNet Processor to do so

● The Member whose account is to be charged has provided written consent for the charge and the
consent does not prevent the Member from complying with the Visa Rules

In the US Region, Visa is not required to exhaust its remedies in collecting from one Member or
VisaNet Processor before collecting from another Member.

ID# 0025889 Edition: Oct 2017 | Last Updated: Oct 2016

14 October 2017 Visa Confidential PSR-767

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Risk
Agents and Processors

10.2.1.12 Member or VisaNet Processor Dispute of Amount Collected by Visa

If a Member or VisaNet Processor wishes to dispute an amount collected by Visa, it must both:

● Provide written notice to Visa within 60 calendar days of the collection date, if it wishes to dispute
its liability for or the amount of the collection
● Not withhold payment because the Member or VisaNet Processor disputes its liability for the
payment

Visa is both:

● Liable only for the amount improperly collected plus interest at the prime rate in effect at the
Settlement Bank used by Visa
● Not liable for collections made in error, except for intentional misconduct

This does not apply in the Europe Region.

ID# 0025891 Edition: Oct 2017 | Last Updated: Oct 2016

10.2.2 Member Requirements Related to Third Party Agents

10.2.2.1 Member Risk Management and Approval for Third Party Agents

Before contracting with a Third Party Agent, a senior officer of a Member must review all
documentation. The Member must do all of the following:

● Determine that the entity is financially responsible and adheres to sound business practices
● Comply with the Third Party Agent Registration Program
● Conduct a background investigation to verify the responsibility (including, where appropriate,
financial responsibility) of the principals and ensure that no significant derogatory information
exists. If applicable laws or regulations prohibit checks (including financial reviews) on individuals,
the Member must note this when registering the Third Party Agent and note what other due
diligence procedures were undertaken to ensure that due diligence was completed.
● Review the Program Request Management application or the appropriate regional form each time
it signs a Third Party Agent

Approval of a Third Party Agent must not be based solely on any purported limitation of the Member's
financial liability in any agreement with the Third Party Agent.

Registration of a Third Party Agent does not represent confirmation by Visa of the Third Party Agent's
compliance with any specific requirement.

ID# 0025906 Edition: Oct 2017 | Last Updated: Oct 2016

PSR-768 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Risk
Visa Core Rules and Visa Product and Service Rules

10.2.2.2 Third Party Agent Contract Requirements

A Member must execute a written contract with each Third Party Agent that performs Cardholder or
Merchant solicitation or stores, processes, or transmits Cardholder or Transaction data on behalf of the
Member. The contract, to the extent permitted by applicable laws or regulations, must comply with all
of the following:

● Include minimum standards established by Visa, including, but not limited to:
– Policies
– Procedures
– Service levels
– Performance standards
● Include language that:
– Permits Visa to conduct financial and procedural audits and general reviews at any time
– Requires the Third Party Agent to make Cardholder and Merchant information available to Visa
and regulatory agencies
– Contains a notice of termination clause
– Permits Visa to determine the necessity of and impose risk conditions on the Third Party Agent
● Require that the Third Party Agent comply with:
– The Visa Rules
– Applicable laws or regulations
● Be executed by a senior officer of the Member
● Contain at least the substance of the provisions specified in Section 10.2.2, “Member Requirements
Related to Third Party Agents”
● Require that the Third Party Agent comply with the Payment Card Industry Data Security Standard
(PCI DSS)
● Include a provision allowing the Member or its Merchant to terminate the contract if the Third
Party Agent participates in any of the activities described in Section 10.2.2.12, “Prohibition of Third
Party Agents from Providing Services,” or the Member or its Merchant becomes insolvent

ID# 0025902 Edition: Oct 2017 | Last Updated: Oct 2014

10.2.2.3 Third Party Agent On-Site Inspection

Before registering a Third Party Agent, a Member must perform an on-site inspection of the Third
Party Agent’s business location as part of the due diligence requirement to:

● Verify inventory, if applicable

14 October 2017 Visa Confidential PSR-769

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Risk
Agents and Processors

● Review solicitation or sales materials

● Inspect operational controls
● Monitor security standards regarding unauthorized disclosure of, or access to, Visa Transaction
Information and other payment systems’ transaction information

Visa may conduct an on-site inspection of any Third Party Agent to validate its compliance with the
applicable security requirements.

ID# 0025907 Edition: Oct 2017 | Last Updated: Oct 2014

10.2.2.4 Member and Third Party Agent Compliance with Due Diligence Standards

Before registering a Third Party Agent, a Member must complete and validate compliance with the
applicable regional due diligence standards that are through the Program Request Management
application or from Visa. Upon Visa request, a Member may be required to provide documentation to
confirm compliance with regional due diligence standards.

A Member with a registered Third Party Agent must perform an annual review of the Third Party Agent
to confirm ongoing compliance with applicable regional due diligence standards.

ID# 0025895 Edition: Oct 2017 | Last Updated: Oct 2016

10.2.2.5 Third Party Agent Change Notification

A Member must use the Program Request Management application or the appropriate form to notify
Visa of any change in a Third Party Agent’s principals or business relationship (including change of
ownership or termination of contract). The Member must submit the notice to Visa within 5 business
days of the change or knowledge of the change.

The Member must forward to Visa requests for correction.

ID# 0025899 Edition: Oct 2017 | Last Updated: Oct 2016

10.2.2.6 Member Requirements for Third Party Agents

A Member that uses a Third Party Agent must do all of the following:

● Identify the Third Party Agent to Visa using the Program Request Management application
and designate the activities that it is authorized to perform on the Member's, or the Member's
Merchant’s, behalf
● Control the approval and review of Merchants, approval of Cardholder applications, and
establishment of Merchant fees for Transactions

PSR-770 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Risk
Visa Core Rules and Visa Product and Service Rules

● Guarantee that it and the Third Party Agent will comply with Third Party Agent requirements and
Section 10.3, “Account and Transaction Information Security”
● Effective through 13 October 2017
Ensure that the Third Party Agent has access to and uses the information contained in the current
Visa Interchange Directory, if the Member uses the Third Party Agent for processing any of the
following:
– Chargebacks
– Arbitration cases
– Compliance cases
– Authorizations
– Fraud reporting cases
– Settlement
● Effective 14 October 2017
Ensure that the Third Party Agent has access to and uses the information contained in the current
Visa Client Directory, if the Member uses the Third Party Agent for processing any of the following:
– Chargebacks
– Arbitration cases
– Compliance cases
– Authorizations
– Fraud reporting cases
– Settlement
● Advise the Third Party Agent that:
– It must not represent registration in the Third Party Registration Program as Visa endorsement
of its services
– Registration of a Third Party Agent is specific to each Member, and a separate Third Party
Agent registration is required for each Member business relationship
● Accept responsibility for any and all losses caused by its Third Party Agent1
● After discontinuing a Third Party Agent relationship, maintain a file on the Third Party Agent
that includes records of all applicable due diligence and retain this file, with the reason for
discontinuance, for a minimum of 2 years
● Upon Visa request submit a detailed quarterly report, signed by an authorized officer, of the
activities and services of each Third Party Agent doing business on its behalf. Visa may assess a
non-compliance assessment if the Member fails to provide this information within 30 calendar
days from the end of each quarter.
Settlement

14 October 2017 Visa Confidential PSR-771

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Risk
Agents and Processors

1
In the Europe Region, a Member must include this provision in its agreement with the Third Party Agent.

ID# 0025909 Edition: Oct 2017 | Last Updated: Apr 2017

10.2.2.7 High-Risk Agent Registration

An Acquirer that signs an Agent to solicit High-Brand Risk Merchants must register that Agent as high-
risk with Visa.

ID# 0026347 Edition: Oct 2017 | Last Updated: Oct 2016

10.2.2.8 Member Responsibilities for Card Activities

A Member is responsible for all Card activities associated with Visa products and services, whether
performed directly or indirectly by the Member or a Third Party Agent. The Member must, at a
minimum, guarantee that:

● Its Merchants are paid for proper acceptance of a Card

● Payments received from Cardholders are applied for the purpose for which they were remitted

These obligations must not be waived, abrogated, or superseded in any manner.

ID# 0025910 Edition: Oct 2017 | Last Updated: Oct 2014

10.2.2.9 Third Party Agent Responsibility to Provide Cardholder or Merchant

Information

If a Member, Visa or its designees, or any regulatory agency requests Cardholder or Merchant
information of any type, a Third Party Agent must provide the information in writing no later than 7
business days from receipt of a request. If applicable laws or regulations prohibit the provision of the
information, the Third Party Agent must note the exception when the original request is submitted.

ID# 0025912 Edition: Oct 2017 | Last Updated: Oct 2014

10.2.2.10 Requirements for Third Party Agent Solicitation and Marketing Materials

A Member must approve a Third Party Agent’s use of any solicitation materials, such as
advertisements, stationery, business cards, sales brochures, and website promotional content.

The Member must ensure all of the following if its Third Party Agent uses solicitation and marketing
materials displaying the Visa-Owned Marks:

● The Member’s name and headquarters city are prominently identified adjacent to the Visa-Owned
Marks.

PSR-772 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Risk
Visa Core Rules and Visa Product and Service Rules

● Any subsequent Cardholder or Merchant Agreement is between the Member and the individual
Cardholder or Merchant.
● On Cardholder solicitation materials, the Member, not the Third Party Agent, is noted as the Issuer
of the Card.
● The material does not identify the Third Party Agent, unless the Third Party Agent is prominently
identified as a representative of the Member.
● The Third Party Agent presents itself to all current and prospective Cardholders and Merchants
under the Trade Name or "doing business as" (DBA) name registered with the Member.
● The Third Party Agent does not use a Visa-Owned Mark on marketing materials, such as business
cards and letterhead on stationery.

ID# 0025914 Edition: Oct 2017 | Last Updated: Oct 2016

10.2.2.11 Disclosure of Account or Visa Transaction Information

A Member must ensure that a Third Party Agent with access to account or Visa Transaction
Information complies with Visa Transaction Information security requirements, as specified in Section
10.3, “Account and Transaction Information Security.”

In the event of the failure, including bankruptcy, insolvency, or other suspension of business operations
of one of a Member’s Third Party Agents, the Member must ensure that the Third Party Agent does
not sell, transfer, or disclose any materials that contain Account Numbers, personal information, or
other Visa Transaction Information to any other entity. The Member must ensure that its Third Party
Agent either:

● Returns this information to the Member

● Provides to the Member acceptable proof of secure destruction of this information

ID# 0025917 Edition: Oct 2017 | Last Updated: Oct 2016

10.2.2.12 Prohibition of Third Party Agents from Providing Services

Visa may permanently prohibit a Third Party Agent and its principals from providing services with
respect to Visa products for good cause, such as:

● Fraudulent activity
● Activity that causes the Member to repeatedly violate the Visa Rules
● Operating in an unsound, unsafe manner

14 October 2017 Visa Confidential PSR-773

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Risk
Agents and Processors

● Any other activities that may result in undue economic hardship or damage to the goodwill of the
Visa system, if the Third Party Agent fails to take corrective action

ID# 0025918 Edition: Oct 2017 | Last Updated: Oct 2014

10.2.2.13 Third Party Agent Operational Review – US Region

In the US Region, an Acquirer that does not meet the capital requirements specified in Section 5.3.1.3,
“Acquirer Responsibilities Regarding Payment Facilitators,” must undergo a Global Acquirer Risk
Standards operational review before approval of its first Third Party Agent registration for soliciting
Merchants. The cost of the operational review is the responsibility of the Acquirer.

ID# 0025897 Edition: Oct 2017 | Last Updated: Oct 2016

10.2.2.14 Use of Third Party Agents by a Participant-Type Member – US Region

In the US Region, a Participant-Type Member must not use a Third Party Agent unless authorized, in
writing, by its Sponsor. The Sponsor must notify Visa of this authorization.

ID# 0025919 Edition: Oct 2017 | Last Updated: Oct 2014

10.2.2.15 Competitors as Agents – US Region

In the US Region, a Member must not appoint or permit as its Agent for Cardholder or Merchant
solicitation any organization, or its respective subsidiaries or affiliates, that Visa deems to be a
competitor, including:

● American Express Company

● Discover Financial Services

ID# 0001166 Edition: Oct 2017 | Last Updated: Oct 2014

10.2.2.16 Agent Prohibitions Related to Visa-Owned Marks – US Region

In the US Region, an Agent of a Member must not:

● Permit the use of any Visa-Owned Mark by any of its own agents
● Use any Visa-Owned Mark on any marketing material, including business cards and letterhead on
stationery

ID# 0001168 Edition: Oct 2017 | Last Updated: Oct 2014

PSR-774 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Risk
Visa Core Rules and Visa Product and Service Rules

10.2.3 Member Requirements Related to Third Parties

10.2.3.1 Third Party Contract Requirements – Europe Region

In the Europe Region, a Member must include a provision in its contracts with a third party that
performs services relating to Visa products and services that specifies that the third party must not:

● Misrepresent itself as being a Member

● Present itself to prospective Cardholders or Merchants under any trade name other than that
registered with Visa

ID# 0029802 Edition: Oct 2017 | Last Updated: Oct 2016

10.2.4 Independent Sales Organizations – Europe Region

10.2.4.1 Requirements for Use of Independent Sales Organizations – Europe Region

In the Europe Region, a Member that contracts with an Independent Sales Organization must both:

● Ensure that the contract is limited to a maximum of 3 years. The Member may renew the contract.
● Not allow the Independent Sales Organization to perform any of the following functions:
– Clearing and Settlement of Transactions
– Payment to, or crediting of, Merchant accounts
– Merchant or Cardholder account underwriting, activation, or charge-offs
– Risk management, including Transaction monitoring
– Approval and review of Merchants
– Approval of Cardholder applications
– Establishment of Merchant fees for Transactions

ID# 0029583 Edition: Oct 2017 | Last Updated: Oct 2016

14 October 2017 Visa Confidential PSR-775

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Risk
Account and Transaction Information Security

10.3 Account and Transaction Information Security

10.3.1 Account, Cardholder, and Transaction Information Security

10.3.1.1 Requirement to Investigate Suspected or Confirmed Loss, Theft,

Compromise, Fraud, or Laundering

A Member must comply with What To Do If Compromised1 and conduct a thorough investigation of

suspected or confirmed:

● Loss, theft, or compromise of Visa account or Cardholder information

● Loss, theft, or compromise of Visa account or Cardholder information by one of its agents or
Merchants
● Fraud and/or laundering of a Transaction

After completing the investigation, the Member must demonstrate its ability to prevent future
loss, theft, or compromise of Visa account or Cardholder information, as specified in the Account
Information Security Program and Payment Card Industry Data Security Standard (PCI DSS).

If Visa requires a Member or its agent to conduct an additional investigation, the Member or its agent
must:

● Provide access to the premises involved in the investigation

● Provide Visa and its agent access to all applicable records, including, but not limited to, the
following:
– Computer forensic reports
– Network diagrams
– Systems connected directly or indirectly to VisaNet or used to transmit, process, or store
account data
● Engage a forensic investigator approved by the Payment Card Industry Security Standards Council.
If the Member or its agent fails to do so, Visa may engage an investigator to perform a forensic
investigation and will assess all investigative costs to the Member.
1
In the Europe Region, What To Do If Compromised: Visa Europe Data Compromise Procedures

ID# 0007123 Edition: Oct 2017 | Last Updated: Apr 2017

PSR-776 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Risk
Visa Core Rules and Visa Product and Service Rules

10.3.1.2 Member Reporting of Loss or Theft of Information

As specified in What To Do If Compromised,1 a Member must immediately report to Visa by telephone,

fax, or email the suspected or confirmed:

● Loss, theft, or compromise of Visa account or Cardholder information2

● Loss, theft, or compromise of Visa account or Cardholder information by one of its agents or
Merchants2
● Fraud and/or laundering of a Transaction

The report must contain, to the extent possible:

● Member and Merchant or agent name

● Format, number, and range of account information missing or compromised
● Specific Account Numbers missing or compromised
● Type or data elements of account information on missing material (for example: Track 1 data, Track
2 data, CVV2, Cardholder name, Cardholder address)
● Pertinent details about the loss, theft, or compromise and ensuing investigation
● Contact name and telephone number for additional information
● Name and telephone number of person reporting the loss or theft
1
In the Europe Region, What To Do If Compromised: Visa Europe Data Compromise Procedures
2
In the US Region, may be reported on behalf of a Member by its agent or by a Merchant or its agent

ID# 0007999 Edition: Oct 2017 | Last Updated: Apr 2017

10.3.1.3 Account Information Security Program Assessment – Europe Region

In the Europe Region, an Acquirer that falls significantly below the performance expected by Visa may
be required to undergo a formal Account Information Security Program assessment and reimburse any
Visa-incurred expenses.

ID# 0029659 Edition: Oct 2017 | Last Updated: Apr 2017

10.3.1.4 Member Cooperation to Protect Against Data Compromise – Europe Region

In the Europe Region, a Member must cooperate with Visa to protect the Visa system and Members
against data compromises of account information and Transaction Information. A Member that fails to
do so may be subject to a non-compliance assessment of EUR 100,000.

Lack of Member cooperation is classified as:

14 October 2017 Visa Confidential PSR-777

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Risk
Account and Transaction Information Security

● Failure to immediately disclose a suspected compromise to Visa

● Failure to distribute at-risk Account Numbers to Visa within 7 calendar days of notification of a
suspected compromise
● Failure to notify law enforcement that a crime may have been committed
● Failure to appoint an accredited assessor within 7 calendar days of a suspected compromise
● Failure of a Member or Group Member to distribute to Visa all Transaction data processed during
the window of exposure on a BIN by the Member or Group Member (or by an at-risk entity on
their behalf) within 15 calendar days of a Visa request
● Failure to identify at-risk Account Numbers
● Any other aspect regarding a Member’s management of data compromises or that Visa deems to
have an adverse impact on the Visa system
● Such Transaction data must be distributed to Visa irrespective of which entity processed this data.
● The at-risk entity and the window of exposure on a BIN are defined by Visa on a case-by-case
basis.

ID# 0029596 Edition: Oct 2017 | Last Updated: Oct 2016

10.3.1.5 Compromise at Member's Contractors or Agents – US Region

In the US Region, a Member must implement policies and procedures requiring its contractors or
Agents to notify the Member if the contractor or Agent experiences a security breach or reasonably
believes that Cardholder information was compromised as a result of that breach.

ID# 0001799 Edition: Oct 2017 | Last Updated: Oct 2014

10.3.1.6 Security Standards for Materials Containing Account Information – US

Region

In the US Region, an Issuer must ensure that both a fulfillment vendor or prepaid storage facility that
is used to consolidate materials containing account information before delivering them to the United
States Postal Service or overnight courier comply with the Visa Global Physical Security Validation
Requirements for Data Preparation, Encryption Support and Fulfillment Card Vendors.

ID# 0008026 Edition: Oct 2017 | Last Updated: Oct 2014

PSR-778 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Risk
Visa Core Rules and Visa Product and Service Rules

10.3.2 Confidential Consumer Cardholder Information

10.3.2.1 Visa Safeguards for Confidential Consumer Cardholder Information – US

Region

In the US Region, Visa and its subsidiaries will restrict access to Confidential Consumer Cardholder
Information to those employees that Visa or its subsidiaries has determined need to know that
information to provide products and services to Members.

Visa and its subsidiaries will maintain physical, electronic, and procedural safeguards that are designed
to:

● Maintain the security and confidentiality of Confidential Consumer Cardholder Information

● Protect against anticipated threats or hazards to the security or integrity of Confidential Consumer
Cardholder Information
● Prevent unauthorized access to, or use of, such Confidential Consumer Cardholder Information that
could result in substantial harm or inconvenience to Consumer Cardholders

Visa will notify a Member in the event that Visa reasonably believes that Confidential Consumer
Cardholder Information about a Member's customer has been compromised due to a breach of
security.

ID# 0008003 Edition: Oct 2017 | Last Updated: Oct 2014

10.3.2.2 Destruction of Confidential Consumer Cardholder Information – US Region

In the US Region, Visa and its subsidiaries will use reasonable measures designed to ensure that all
Confidential Consumer Cardholder Information is erased or destroyed, in accordance with regulatory
guidelines, so as to render the information unreadable.

A Member must implement policies and procedures designed to ensure timely disposal or destruction
of Confidential Consumer Cardholder Information, in accordance with regulatory guidelines, in a
manner that makes the information unreadable.

ID# 0008007 Edition: Oct 2017 | Last Updated: Oct 2014

10.3.3 Data Protection – Europe Region

10.3.3.1 Data Protection Provisions – Europe Region

In the Europe Region, depending on the service and as specified for such service, a Member must
understand and accept that it is either:

14 October 2017 Visa Confidential PSR-779

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Risk
Account and Transaction Information Security

● A data controller, as specified by European Data Protection legislation, with regard to all personal
data that the Member and/or Visa collects from Cardholders and Merchants with Visa and its
subcontractors being the data processor
● Primarily responsible for fulfilling all data protection responsibilities toward Cardholders and
Merchants with whom it has a direct relationship

or that the Member is:

● A joint data controller together with Visa, as specified by European Data Protection legislation, with
regard to all personal data that the Member and/or Visa collects from Cardholders and Merchants
with Visa and its subcontractors being the joint data controller
● Jointly responsible with Visa for fulfilling all data protection responsibilities toward Cardholders
and Merchants

ID# 0029585 Edition: Oct 2017 | Last Updated: Oct 2016

10.3.3.2 Data Protection Provisions – Member Responsibility as Sole Data Controller –

Europe Region

In the Europe Region, if a Member is the sole data controller in respect of a service, it must do all of
the following:

● Ensure that it complies fully with all applicable data protection laws with regard to personal data
that it collects, stores, processes, and transfers
● Ensure that it has a valid legal basis (such as a standard contractual clause or any mechanism that
is deemed legally adequate) for making any data transfers outside the European Economic Area
(EEA)
● Provide appropriate prior information to the Cardholder or Merchant about the intended
processing of personal data by the Member and Visa
● Provide accurate data regarding its Cardholders to Visa, including informing Visa when Cardholder
personal data must be corrected, updated, or deleted
● Respond promptly to a Cardholder or Merchant that contacts the Member seeking to exercise data
protection rights and inform Visa of the response
● Adopt appropriate technical and organizational security measures for the storage and processing
of such personal data, as more particularly specified in the relevant service description
● Provide consent for Visa to transfer data outside the EEA and execute any required legal
documentation on behalf of the data controller to adduce adequacy for the data transfer
● Work with the Cardholder or Merchant to resolve any dispute regarding personal data and inform
Visa of the resolution

ID# 0029586 Edition: Oct 2017 | Last Updated: Oct 2016

PSR-780 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Risk
Visa Core Rules and Visa Product and Service Rules

10.3.3.3 Data Protection Provisions – Member and Visa Responsibilities as Joint Data
Controllers – Europe Region

In the Europe Region, if a Member and Visa are joint data controllers in respect of a service, each must
do all of the following:

● Ensure that it complies fully with all applicable data protection laws with regard to personal data
that it collects, stores, processes, and transfers
● Ensure that it has a valid legal basis (such as a binding, standard contractual clause or any
mechanism that is deemed legally adequate) for making any data transfers outside the European
Economic Area (EEA)
● Adopt appropriate technical and organizational security measures for the storage and processing
of such personal data, as more particularly specified in the relevant service description

A Member must do all of the following:

● Provide appropriate prior information to the Cardholder or Merchant about all of the intended
processing of personal data by the Member and Visa
● Provide accurate data regarding its Cardholders to Visa, including promptly informing Visa when
Cardholder personal data must be corrected, updated, or deleted
● Respond promptly to a Cardholder or Merchant that contacts the Member or Visa seeking
to exercise data protection rights and inform Visa or the Member (as the case may be) of the
response
● Provide consent for Visa to transfer data outside the EEA and execute legal documentation on
behalf of the data controller to adduce adequacy for the data transfer
● Work with the Cardholder or Merchant to resolve any dispute regarding their personal data and
inform Visa or the Member (as the case may be) of the resolution

Visa will do all of the following:

● Assist a Member, where appropriate, to respond to a Cardholder or Merchant seeking to exercise

data protection rights
● Respond to a Cardholder or Merchant that contacts Visa seeking to exercise data protection rights
● Work with a Member, Cardholder, or Merchant to resolve any issues raised to Visa regarding the
processing of Cardholder personal data

ID# 0029587 Edition: Oct 2017 | Last Updated: Oct 2016

14 October 2017 Visa Confidential PSR-781

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Risk
Account and Transaction Information Security

10.3.3.4 Data Protection Provisions – Visa Responsibility as Data Processor – Europe

Region

Visa will comply fully with all applicable European data protection laws in regard to the personal data
it, or its subcontractors, stores and processes on behalf of its Members, as follows:

● Update the personal data of a Cardholder or Merchant when notified of such corrections or
updates by a Member or Cardholder
● Assist a Member, where appropriate, to respond to a Cardholder or Merchant seeking to exercise
data protection rights
● Respond to a Cardholder or Merchant that contacts Visa seeking to exercise data protection rights
● Remove personal data about a Merchant from the Visa Merchant Alert Service (VMAS) file if the
Merchant's inclusion was not in accordance with VMAS requirements and notify any parties that
have accessed the information on that Merchant within the previous 12-month period of the
removal
● Delete any personal data at the end of the relevant retention period
● Adopt appropriate technical and organizational security measures for the storage and processing
of such personal data as disclosed by Members, as more particularly specified in the relevant
service description
● Work with a Member, Cardholder, or Merchant to resolve disputes raised to Visa regarding the
processing of personal data
● To the extent that it is Visa's responsibility to do so, ensure that all transfers of personal data
outside the European Economic Area (EEA) have a valid legal basis

ID# 0029588 Edition: Oct 2017 | Last Updated: Oct 2016

10.3.3.5 Data Protection Provisions – Member Provision to Visa of Cardholder Data –

Europe Region

In the Europe Region, a Member must do all of the following:

● Warrant that, as applicable, the terms and conditions of its Cardholder agreements do and will
continue to permit Visa to conduct propensity modelling and to use such data to build and market
products and services to third parties
● Ensure that all fair processing notices have been given to a Cardholder (and/or, as applicable,
consents obtained from a Cardholder) and such notices are sufficient in scope to enable Visa
to process any Cardholder personal data as required and in accordance with applicable laws or
regulations, including ensuring that such fair processing notices comply with all other Cardholder
agreement requirements

PSR-782 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Risk
Visa Core Rules and Visa Product and Service Rules

● Indemnify and hold Visa harmless against all liability, cost, expense, damage, and loss (including
but not limited to any direct, indirect, or consequential loss) resulting from or in a connection with
a breach of such warranty

ID# 0029589 Edition: Oct 2017 | Last Updated: Oct 2016

10.3.3.6 Data Protection Compliance – Europe Region

In the Europe Region, Visa and each Acquirer shall each comply with their respective obligations
in relation to applicable data protection legislation as specified in the Guidelines for Terminated
Merchant Databases insofar as these apply to the Visa Merchant Alert Service. It will provide
individuals or companies with rights of subject access where this is requested. Where an individual
or a company requests information from Visa regarding what information is stored on the Visa
Merchant Alert Service database in relation to them, Visa will provide a subject right of access form to
be completed. Visa will provide the individual or company concerned with a clear description of the
information that is held on the database in relation to that individual or company within 3 working
days of receipt of the completed form.

ID# 0029604 Edition: Oct 2017 | Last Updated: Oct 2016

10.4 Activity and Compliance Monitoring

10.4.1 Member Activity Monitoring Requirements

10.4.1.1 Acquirer Investigation of Merchant Outlet

An Acquirer must investigate a Merchant Outlet that appears on an exception report within 7 calendar
days1 of generating the report. If the investigation reveals Merchant involvement in illegal or fraudulent
activity, the Acquirer must do all of the following:

● Take appropriate legal action to minimize losses

● Cooperate with Issuers and law enforcement agencies
● Attempt to make the Merchant responsible for the Transaction
● Hold funds, if possible
● Initiate criminal and civil proceedings against the Merchant, if applicable
1
In the Europe Region, 1 business day

ID# 0002419 Edition: Oct 2017 | Last Updated: Oct 2016

14 October 2017 Visa Confidential PSR-783

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Risk
Activity and Compliance Monitoring

10.4.1.2 Compliance with Merchant Activity Monitoring Standards

Visa will determine whether an Acquirer has met Merchant activity monitoring standards.

Upon Visa request, the Acquirer must provide both of the following to demonstrate compliance:

● Copies of actual reports or records used to monitor the Merchant's activity

● Any other data or specifications requested by Visa

ID# 0008113 Edition: Oct 2017 | Last Updated: Oct 2014

10.4.1.3 Acquirer Monitoring of Payment Facilitator and Sponsored Merchant Activity

An Acquirer must comply with Merchant monitoring standards for each of its Payment Facilitators,
as specified in Section 10.4.7, “High-Brand Risk Merchant Monitoring.” A Sponsored Merchant that
exceeds Visa thresholds for excessive Chargebacks or Fraud Activity will be subject to monitoring
programs.

ID# 0026439 Edition: Oct 2017 | Last Updated: Oct 2014

10.4.1.4 Merchant Activity Monitoring and Reporting Requirements – Europe Region

In the Europe Region, an Acquirer must do all of the following:

● Retain at least the following daily data and use it to determine “normal daily activity” over a period
of 30 days, beginning after each Merchant's initial Deposit:
– Gross sales volume
– Average Transaction amount
– Number of Transaction Receipts
– Average elapsed time between the Transaction Date of the Transaction Receipt and the
Settlement Date (counting each as one day)
– Number of Chargebacks
● Begin the daily monitoring of the Merchant's activity processed on the 31st calendar day from the
first Deposit against the normal daily activity using an average of the data from the previous 30
days
● Compare current related data to the normal daily activity parameters at least daily
● At least weekly, review the Merchant's normal daily activity, using the previous week's activity
● At least monthly, adjust the Merchant's normal daily activity, using the previous month's activity

PSR-784 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Risk
Visa Core Rules and Visa Product and Service Rules

The Acquirer must generate an exception report on a daily basis and report to Visa within 2 business
days if either:

● Any of the following exceeds 150% of normal daily activity:

– Number of daily Deposits
– Gross amount of daily Deposits
– Average Transaction amount
– Number of daily Chargebacks
● The average elapsed time between the Processing Date and either the Transaction Date or the
Settlement Date for a Transaction (counting each as one day) exceeds 15 calendar days

ID# 0029658 Edition: Oct 2017 | Last Updated: Oct 2016

10.4.1.5 Merchant Deposit Monitoring – Europe Region

In the Europe Region, an Acquirer that has been identified by the Fraud Monitoring Programs specified
in Section 10.4.9.2, “Cross-Border Fraud Monitoring Programs – Europe Region,” must implement
daily monitoring and produce exception reports in order to reduce their losses. Failure to implement
effective monitoring may result in a non-compliance assessment of EUR 25,000 for each month in
which actions remain outstanding.

Exception reports must be generated according to the parameters specified in Table 10-1, “Merchant
Deposit Monitoring Parameters - Europe Region,” where the respective defined thresholds have been
exceeded.

In addition to daily monitoring, an Acquirer must employ adequate risk management resources
to control and monitor its Merchants, and undertake specific investigative actions to combat any
fraudulent activity.

A Merchant’s normal daily trading and activity pattern must be adjusted on a daily basis, using the
most recent activity and replacing the oldest data. Merchant trading averages must be calculated
using a 90-day rolling average.

Table 10-1: Merchant Deposit Monitoring Parameters – Europe Region

Parameter Exceeds By

An individual Transaction value The daily average Transaction % threshold defined by the
value for the individual Merchant Acquirer
Outlet

The total number of Transactions The normal daily average number % threshold defined by the
deposited daily of Transactions for the individual Acquirer
Merchant Outlet

14 October 2017 Visa Confidential PSR-785

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Risk
Activity and Compliance Monitoring

Parameter Exceeds By

The total value of Transactions The normal daily average value % threshold defined by the
deposited daily deposited for the individual Acquirer
Merchant Outlet

The number and value of A threshold defined by the N/A

Transactions processed on the Acquirer
same Cardholder account in one
or more Merchants

The number and value of A predetermined ratio or N/A

incoming Retrieval Requests and threshold defined by the Acquirer
Chargebacks processed

The daily total value of key- Exceeds the normal daily average % threshold defined by the
entered Transactions processed in total of key-entered Transactions Acquirer
a Merchant Outlet for the Merchant Outlet

The daily number of key-entered Exceeds the normal daily % threshold defined by the
Transactions processed in a average number of key-entered Acquirer
Merchant Outlet Transactions for the Merchant
Outlet

The percentage of Transactions The normal daily average number % threshold defined by the
processed below a Merchant’s of Transactions below the Acquirer
Floor Limit Merchant’s Floor Limit

The total number and value of A threshold defined by the N/A

Transactions on the same Issuer Acquirer
BIN at the same Merchant Outlet
on the same day

The value of credits (refunds) The normal daily average value of A threshold defined by the
processed credits for the individual Merchant Acquirer
Outlet

The number of credits (refunds) The normal daily average number A threshold defined by the
processed of credits for the individual Acquirer
Merchant Outlet

A deposit is received from a N/A Within the last 3 months or by

Merchant that has not processed a time period specified by the
any Transaction activity in a Acquirer
specified period

A deposit is processed for a N/A N/A

Merchant after the Merchant
Agreement was terminated

If Visa determines that:

PSR-786 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Risk
Visa Core Rules and Visa Product and Service Rules

● The parameters defined in Table 10-1, “Merchant Deposit Monitoring Parameters - Europe Region”
do not allow sufficient detection of fraud, then Visa may, at its discretion, vary or impose new
parameters to identify changing fraud patterns
● The thresholds defined by the Acquirer do not allow sufficient detection of fraud, then Visa may, at
its discretion, impose a threshold value on the Acquirer

ID# 0029811 Edition: Oct 2017 | Last Updated: Oct 2016

10.4.1.6 Acquirer Provision of Fraud Advice Reports – Europe Region

In the Europe Region, an Acquirer must provide its Merchant with fraud advice reports upon Merchant
request.

ID# 0029599 Edition: Oct 2017 | Last Updated: Oct 2016

10.4.1.7 Merchant Exception Reports – US Region

In the US Region, beginning with Merchant Outlet Deposit activity processed on the 31st calendar
day from the first Deposit, an Acquirer must generate unusual activity reports if either of the following
occurs:

● Current weekly gross sales volume equals or exceeds USD 5,000 and any of the following meets or
exceeds 150% of normal weekly activity:
– Number of weekly Transaction Deposits
– Gross amount of weekly Deposits
– Average Transaction amount
– Number of weekly Chargebacks
● Average elapsed time between the Transaction Date and the Acquirer's Processing Date for a
Transaction (counting each as one day) exceeds 15 calendar days

ID# 0002223 Edition: Oct 2017 | Last Updated: Oct 2014

14 October 2017 Visa Confidential PSR-787

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Risk
Activity and Compliance Monitoring

10.4.2 Monitoring of Visa Compliance

10.4.2.1 Member Monitoring of Visa Compliance – US Region

In the US Region, Visa and its subsidiaries will adopt policies and procedures and provide Members
with appropriate reviews and reports to enable Members to monitor the compliance of Visa and its
subsidiaries with these commitments.

ID# 0000512 Edition: Oct 2017 | Last Updated: Oct 2014

10.4.3 Chargeback Monitoring

10.4.3.1 Visa Chargeback Monitoring Program (VCMP)

Visa monitors Merchant Outlets1 that generate an excessive level of Chargebacks through the Visa
Chargeback Monitoring Program (VCMP).

Visa will identify a Merchant Outlet1 under the VCMP standard program if it meets or exceeds both of
the following monthly standard program thresholds:

● 100 Chargeback count

● 1% ratio of Chargebacks-to-sales Transaction count

Visa will monitor a Merchant Outlet1 identified in the VCMP under the high-risk program for any of the
following reasons:

● The Merchant exceeds the standard program thresholds and is categorized or should be
categorized by a high-brand risk MCC, as specified in Section 10.4.6.1, “High-Brand Risk MCCs.”
●  Effective through 30 September 2017
For Merchants that are not and should not be categorized by a high-brand risk MCC, the Merchant
meets or exceeds the VCMP monthly excessive Chargeback threshold of both:
– 500 Chargeback count
– 2% ratio of Chargebacks-to-sales Transaction count
● Effective 1 October 2017
For Merchants that are not and should not be categorized by a high-brand risk MCC, the
Merchant meets or exceeds the VCMP monthly excessive Chargeback threshold of both:
– 1,000 Chargeback count
– 2% of Chargebacks-to-sales Transaction count

PSR-788 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Risk
Visa Core Rules and Visa Product and Service Rules

● Visa determines that the Merchant caused undue harm to the goodwill of the Visa payment
system.
● The Merchant’s Acquirer is subject to risk reduction measures, as specified in Section 1.10.1.2,
“Member Risk Reduction Requirements,” for poor Merchant management practices.

Visa may modify or create new monthly VCMP performance levels.

Monitoring includes all Chargeback reason codes2 except reason code 93 (Visa Fraud Monitoring
Program).

Except for certain markets,3 only International Transactions are included in VCMP monitoring.

A Merchant that is moved from the VCMP standard program to the VCMP high-risk program because
it exceeded the excessive Chargeback threshold will continue to be monitored under the VCMP high-
risk program until the Merchant exits the VCMP.

A Merchant that is monitored in the VCMP high-risk program because it exceeded the excessive
Chargeback threshold will not be moved to the VCMP standard program, regardless of whether its
performance drops below the monthly excessive Chargeback threshold.

A Merchant that changes Acquirers and/or countries while identified in the VCMP will be assigned the
equivalent program status with the new Acquirer and/or country if the Merchant has not exited the
program.

Visa may require the Acquirer or its Merchant to deploy appropriate Chargeback or fraud remediation
tools or technologies to address unusual activity in the individual cases identified through the VCMP.

A Merchant Outlet1 will exit the VCMP if it is below the program thresholds for 3 consecutive months.

Effective 1 October 2017

For VCMP compliance purposes, Visa will include only the first 10 Chargebacks per calendar
month, for each Account Number at each Merchant Outlet.1
1
In the Europe Region, the program applies at the Merchant level.
2
For a Member that participates in Enhanced Dispute Resolution, includes all Dispute conditions except 10.5: Visa Fraud
Monitoring Program
3
Program monitoring includes Domestic Transactions and International Transactions for all of the following: Australia, Brazil,
Canada, Germany, the United Kingdom, and the United States. Visa may modify this list of markets.

ID# 0029283 Edition: Oct 2017 | Last Updated: Oct 2017

10.4.3.2 Visa Chargeback Monitoring Program (VCMP) Timelines

An Acquirer must comply with Table 10-2, “VCMP Standard Program Timeline,” or Table 10-3, “VCMP
High-Risk Program Timeline,” as applicable.

14 October 2017 Visa Confidential PSR-789

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Risk
Activity and Compliance Monitoring

Visa may escalate a Merchant Outlet (in the Europe Region, a Merchant) that causes undue harm to
the Visa payment system to the VCMP high-risk program timeline.

Table 10-2: VCMP Standard Program Timeline

Program Status Acquirer Actions – AP Region, Acquirer Actions – Europe Region
Canada Region, CEMEA
Region, LAC Region, US Region

Program Month 1 ● Within 10 calendar days of receipt of After receipt of Notification that a
– Notification that a Merchant Outlet Merchant has met or exceeded the
Notification has met or exceeded the thresholds, thresholds, review Merchant activity
the Acquirer must do all of the
following:
– Notify the Merchant
– Review Merchant activity and
research the cause of the
excessive Chargebacks
– Provide Visa with the specific
information requested

Program Month 2 ● Month 2: within 10 calendar days of Implement plans to reduce Chargebacks
–4– date on the Notification, submit to at identified Merchants and provide Visa
Workout Period Visa all of the following: with the plans
– Acceptable Chargeback
remediation plan
– Copy of Merchant application, if
requested
– Copy of Merchant contract, if
requested
● From month 2 onwards: implement a
Chargeback remediation plan
● From month 3 onwards: within
10 calendar days of the date on
the Notification, provide to Visa
written updates to the Chargeback
remediation plan

Program Month 5 ● From month 5 onwards: ● Fees are applicable

– 11 –
– Fees are applicable ● Continue to implement and provide
Enforcement
to Visa the reduction plan, adjusting
Period – Continue working with Merchant
it as necessary to effectively reduce
to ensure that the Chargeback
Chargebacks
remediation plan is fully
implemented and is effectively
reducing Chargebacks

PSR-790 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Risk
Visa Core Rules and Visa Product and Service Rules

Program Status Acquirer Actions – AP Region, Acquirer Actions – Europe Region

Canada Region, CEMEA
Region, LAC Region, US Region

– Adjust the Chargeback ● Notify Merchant that it may lose

remediation plan as required and Visa acceptance privileges if it fails
provide updates to Visa to reduce its Chargebacks below the
program thresholds
● Month 8: provide Visa with written
confirmation that the Merchant has
been notified that it may lose Visa
acceptance privileges if it fails to
reduce its Chargebacks below the
program thresholds by month 12
● From month 10 onwards: review fees
are applicable

Program Month 12 ● Non-compliance assessments and ● Fees are applicable

– fees are applicable
● Continue to implement and provide
Enforcement
● Review fees are applicable to Visa the reduction plan, adjusting
Period (and,
it as necessary to effectively reduce
in the Europe ● Merchant Outlet is eligible for
Chargebacks
Region subsequent disqualification
months) ● Merchant is eligible for
disqualification

Table 10-3: VCMP High-Risk Program Timeline

Program Status Acquirer Actions – AP Region, Acquirer Actions – Europe Region
Canada Region, CEMEA
Region, LAC Region, US Region

Program Month 1 ● Non-compliance assessments and ● Fees are applicable

– fees are applicable
● Review Merchant activity
Enforcement
● Review Merchant activity and
Period ● Implement plans to reduce
determine the cause of the excessive
Chargebacks at identified Merchants
Chargebacks
and provide Visa with the plans
● Within 10 calendar days of receipt of
Notification that a Merchant Outlet
has met or exceeded the thresholds,
the Acquirer must both:
– Notify the Merchant
– Provide Visa with the specific
information requested and
an acceptable Chargeback
remediation plan

14 October 2017 Visa Confidential PSR-791

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Risk
Activity and Compliance Monitoring

Program Status Acquirer Actions – AP Region, Acquirer Actions – Europe Region

Canada Region, CEMEA
Region, LAC Region, US Region

Program Month 2 ● Non-compliance assessments and ● Fees are applicable

–5– fees are applicable
● Continue to implement plans to
Enforcement
● Work with Merchant to ensure that reduce Chargebacks at identified
Period
the Chargeback remediation plan is Merchants and provide Visa with the
fully implemented and is effectively plans
reducing Chargebacks
● Provide to Visa a written monthly
status on the Acquirer’s progress to
reduce the Merchant’s Chargebacks

Program Month 6 ● Non-compliance assessments and ● Fees continue to be applicable

– 11 – fees are applicable
● Continue to provide to Visa written
Enforcement
● Provide written monthly status to updates on the Acquirer’s progress to
Period
Visa on the Acquirer’s progress to reduce the Merchant’s Chargebacks
reduce the Merchant’s Chargebacks
● Notify the Merchant that it may lose
● Month 6: provide Visa with a copy Visa acceptance privileges
of the Acquirer’s notification to the
Merchant that excessive Chargebacks
may lead to disqualification
● From month 7 and onwards: review
fees are applicable

Program Month 12 ● Non-compliance assessments and ● Fees are applicable

– fees are applicable
● Continue to provide to Visa written
Enforcement
● Review fees are applicable updates on the Acquirer’s progress to
Period (and, in the
reduce the Merchant’s Chargebacks
Europe Region, ● Merchant Outlet is eligible for
subsequent disqualification ● Merchant is eligible for
months) disqualification

ID# 0029284 Edition: Oct 2017 | Last Updated: Apr 2017

10.4.3.3 Visa Chargeback Monitoring Program (VCMP) – Data Quality Compliance

If Visa determines that an Acquirer, its Third Party Agent, or its Merchant changed, modified, or altered
the Merchant name or Merchant data in any way to circumvent the Visa Chargeback Monitoring
Program (VCMP), Visa may do either or both of the following:

● Assess a non-compliance assessment per Merchant Outlet1 per month to the Acquirer
● Permanently disqualify the Merchant and its principals from participating in the Visa Program

PSR-792 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Risk
Visa Core Rules and Visa Product and Service Rules

If an Acquirer submits Interchange for a single Merchant Outlet1 under multiple Merchant descriptors
or Merchant accounts, Visa may:

● Consolidate the individual Merchant descriptors or Merchant accounts for monitoring purposes
● Notify the Acquirer of the aggregation and any potential non-compliance assessments
● Apply the program thresholds to the consolidated Merchant Outlet1 performance
● Track and report the consolidated Merchant activity

Visa may evaluate Payment Facilitator performance at the Sponsored Merchant level or by aggregating
all Interchange activity.
1
In the Europe Region, Merchant

ID# 0029285 Edition: Oct 2017 | Last Updated: Oct 2016

10.4.3.4 Merchant Chargeback Activity Monitoring

An Acquirer must monitor the Chargeback-to-Interchange volume ratio of its Merchant and identify a
Merchant that experiences all of the following activity levels during any month:

● 100 or more Interchange Transactions

● 100 or more Chargebacks
● A 1% or higher ratio of overall Chargeback-to-Interchange volume

This does not apply in the Europe Region.

ID# 0002220 Edition: Oct 2017 | Last Updated: Oct 2016

10.4.4 Acquirer Chargeback and Fraud Monitoring

10.4.4.1 Visa Acquirer Monitoring Program (VAMP)

● Visa monitors Acquirers that generate an excessive level of Chargebacks or Fraud Activity through
the Visa Acquirer Monitoring Program (VAMP). Visa will identify an Acquirer if it meets or exceeds
all of the following monthly thresholds for either excessive Chargebacks or Fraud Activity:
● Chargeback Monitoring:
– 750 Chargeback count
– 1% ratio of Chargebacks-to-sales Transaction count
● Fraud Activity Monitoring:
– USD 500,000 fraud dollar amount

14 October 2017 Visa Confidential PSR-793

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Risk
Activity and Compliance Monitoring

– 1% ratio of fraud-dollar-to-sales-dollar amount

Visa may modify or create new monthly VAMP performance levels.

Program monitoring includes all Chargebacks or Fraud Activity submitted by Issuers in the preceding
calendar month and all sales Transactions submitted by the Acquirer in the preceding calendar month.

Except for certain markets,1 only International Transactions are included in VAMP monitoring.

Visa may require the Acquirer or its Merchant to deploy appropriate Chargeback or fraud remediation
tools or technologies to address unusual activity in the individual cases identified through the VAMP.

An Acquirer will exit the VAMP if it is below the program thresholds for 3 consecutive months.

Visa may impose conditions on an Acquirer that knowingly acts to circumvent monitoring.

Effective 1 October 2017

For VAMP compliance purposes, Visa will do all of the following:

● Include only the first 10 Chargebacks per calendar month, for each Account Number at each
Merchant Outlet
● Include only the first 10 fraud Transactions reported to Visa per calendar month, for each
Account Number at each Merchant Outlet
● Exclude fraud type code 3 (fraudulent application)
1
Program monitoring includes Domestic Transactions and International Transactions for all the following: Australia, Brazil,
Canada, Germany, the United Kingdom, and the United States. Visa may modify this list of markets.

ID# 0029286 Edition: Oct 2017 | Last Updated: Oct 2017

10.4.4.2 Visa Acquirer Monitoring Program (VAMP) Timeline

An Acquirer that is identified in the Visa Acquirer Monitoring Program (VAMP) by exceeding VAMP
thresholds must comply with Table 10-4, “VAMP Timeline.”

Table 10-4: VAMP Timeline

Program Status Acquirer Actions – AP Region, Canada Acquirer Actions – Europe Region
Region, CEMEA Region, LAC Region, US
Region

Month 1 – ● Non-compliance assessments apply ● Fees apply

Enforcement
● Review portfolio activity and ● Upon Notification, review Merchant
Period
determine the cause of the excessive Chargeback / Fraud Activity levels
Chargebacks or Fraud Activity

PSR-794 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Risk
Visa Core Rules and Visa Product and Service Rules

Program Status Acquirer Actions – AP Region, Canada Acquirer Actions – Europe Region
Region, CEMEA Region, LAC Region, US
Region

● Within 10 calendar days of the date ● Implement remediation plans and

on the Notification, submit to Visa submit the plans to Visa
both:
– Acceptable Chargeback/Fraud
Activity remediation plan
– Any documentation requested by
Visa

Month 2 – 11 – ● Non-compliance assessments apply ● Fees apply

Enforcement
● Implement a Chargeback/Fraud ● Continue to implement and submit
Period
Activity remediation plan to Visa remediation plans to bring
performance to within acceptable
● Provide to Visa a written monthly
levels, as defined by the program
status on the Acquirer’s progress to
thresholds
reduce the portfolio’s Chargebacks/
Fraud Activity

Month 12 – ● Non-compliance assessments apply ● Fees apply

Enforcement
● If received from Visa, communicate ● Continue to implement and submit
Period (and, in the
any pending terminations to the to Visa remediation plans to bring
Europe Region,
Merchant(s) /Third Party Agent(s) performance to within acceptable
subsequent
levels, as defined by the program
months)  ● Provide to Visa a final, written
thresholds
recap of portfolio’s performance
and Chargeback/Fraud Activity ● Provide Visa with a formal report of
remediation initiatives Merchant activity
● Visa may disqualify the Acquirer.

ID# 0029287 Edition: Oct 2017 | Last Updated: Apr 2017

10.4.5 Merchant Fraud Monitoring

10.4.5.1 Visa Fraud Monitoring Program (VFMP)

Visa monitors Merchant Outlets1 that generate an excessive level of fraud through the Visa Fraud
Monitoring Program (VFMP).

Visa will identify a Merchant Outlet1 under the VFMP standard program if it meets or exceeds either of
the following monthly program thresholds:

● Both:

14 October 2017 Visa Confidential PSR-795

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Risk
Activity and Compliance Monitoring

– USD 75,000 fraud amount

– 1% fraud-dollar-to-sales-dollar ratio
● Effective 1 July 2017 through 31 October 2020
In the US Region, for domestic counterfeit Automated Fuel Dispenser Transactions, both:
– USD 10,000 in US Issuer-reported counterfeit fraud in the previous calendar month
– 0.20% counterfeit fraud-dollar-to-sales-dollar ratio in the previous calendar month

Visa will monitor a Merchant Outlet1 identified in the VFMP under the high-risk program for any of the
following reasons:

● The Merchant is categorized, or should be categorized, by a high-brand risk MCC, as specified in

Section 10.4.6.1, “High-Brand Risk MCCs.”
● For Merchants that are not and should not be categorized by a high-brand risk MCC, the Merchant
meets or exceeds the VFMP monthly excessive fraud threshold of either:
– Both
▪ USD 250,000 fraud amount
▪ 2% fraud-dollar-to-sales-dollar ratio
– Effective 1 November 2017 through 31 October 2020
In the US Region, for domestic counterfeit Automated Fuel Dispenser Transactions, both:
▪ USD 10,000 in Issuer-reported domestic counterfeit fraud in the previous calendar month
▪ 2% counterfeit fraud-dollar-to-sales-dollar ratio in the previous calendar month
● Visa determines that the Merchant caused undue harm to the goodwill of the Visa payment
system.
● The Merchant’s Acquirer is subject to risk reduction measures, as specified in Section 1.10.1.2,
“Member Risk Reduction Requirements,” for poor Merchant management practices.

Visa may modify or create new VFMP monthly performance levels.

Except for certain markets,2 only International Transactions are included in VFMP monitoring.

A Merchant that is moved from the VFMP standard program to the VFMP high-risk program because
it exceeded the excessive fraud threshold will continue to be monitored under the VFMP high-risk
program until the Merchant exits the VFMP.

A Merchant that is monitored in the VFMP high-risk program because it exceeded the excessive fraud
threshold will not be moved to the VFMP standard program, regardless of whether its performance
drops below the monthly excessive fraud threshold.

PSR-796 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Risk
Visa Core Rules and Visa Product and Service Rules

A Merchant that changes Acquirers and/or countries while identified in the VFMP will be assigned the
equivalent program status with the new Acquirer and/or country if the Merchant has not exited the
program.

Visa may require the Acquirer or its Merchant to deploy appropriate fraud remediation tools or
technologies to address unusual activity in the individual cases identified through the VFMP.

A Merchant Outlet1 will exit the VFMP if it is below the program thresholds for 3 consecutive months.

In the Europe Region, if a Merchant has met or exceeded specified fraud performance thresholds,
the Acquirer must work with the Merchant until the Merchant’s fraud levels fall below the fraud
performance thresholds.

Effective though 30 September 2017

Monitoring includes all fraud reported by Issuers and all sales Transactions submitted by the
Acquirer on behalf of a Merchant Outlet1 for the preceding calendar month.

Effective 1 October 2017

For VFMP compliance purposes Visa will both:

● Include only the first 10 fraud Transactions reported to Visa per calendar month, for each
Account Number at each Merchant Outlet1
● Exclude fraud type code 3 (fraudulent application)
1
In the Europe Region, the program applies at the Merchant level.
2
Program monitoring includes Domestic Transactions and International Transactions for all the following: AP Region
(Australia), Canada Region, Europe Region (Germany, United Kingdom), LAC Region (Brazil), and US Region. Visa may
modify this list of markets.

ID# 0029288 Edition: Oct 2017 | Last Updated: Oct 2017

10.4.5.2 Visa Fraud Monitoring Program (VFMP) Timelines

An Acquirer must comply with Table 10-5, “VFMP Standard Program Timeline,” and Table 10-6, “VFMP
High-Risk Program Timeline,” as applicable.

Visa may escalate a Merchant Outlet (or, in the Europe Region, a Merchant) that causes undue harm to
the Visa payment system to the VFMP high-risk program timeline.

14 October 2017 Visa Confidential PSR-797

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Risk
Activity and Compliance Monitoring

Table 10-5: VFMP Standard Program Timeline

Program Status Acquirer Actions – AP Region, Acquirer Actions – Europe Region
Canada Region, CEMEA
Region, LAC Region, US Region

Program Month 1 ● Within 10 calendar days of receipt of After receipt of Notification that a
– Notification that a Merchant Outlet Merchant has met or exceeded the
Notification has met or exceeded the thresholds, thresholds, the Acquirer must review the
the Acquirer must both: Merchant’s activity.
– Notify the Merchant
– Provide Visa with the specific
information requested
● Review Merchant activity and
research the cause of the excessive
fraud

Program Month 2 ● Month 2: submit all of the following Implement a fraud remediation plan and
–4– to Visa within 10 calendar days of submit the plan to Visa
Workout Period date on the Notification:
– Acceptable fraud remediation
plan
– Copy of Merchant application, if
requested
– Copy of Merchant contract, if
requested
● From month 2 onwards: implement a
fraud remediation plan
● From month 3 onwards: provide
written updates to the fraud
remediation plan within 10 calendar
days of the date on the Notification

Program Month 5 ● From month 5 onwards: ● Continue to implement and submit

– 11 – to Visa the fraud remediation plan,
– Continue working with the
Enforcement adjusting as necessary to effectively
Merchant to ensure that the
Period reduce fraud
fraud remediation plan is fully
implemented and is effectively ● Notify the Merchant that it may
reducing fraud lose Visa acceptance privileges if it
remains in the program
– Adjust the fraud remediation
plan as required and provide ● Chargeback reason code 93 liability is
updates to Visa applicable to the fraud Transactions
associated with the current Merchant
identification

PSR-798 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Risk
Visa Core Rules and Visa Product and Service Rules

Program Status Acquirer Actions – AP Region, Acquirer Actions – Europe Region

Canada Region, CEMEA
Region, LAC Region, US Region

– Chargeback reason code 931

liability is applicable to the fraud
Transactions associated with the
current Merchant identification
● Month 8: provide Visa with written
confirmation that the Merchant has
been notified that it may lose Visa
acceptance privileges if it fails to
reduce its fraud below the program
thresholds by month 12

Program Month 12 ● Merchant Outlet is eligible for ● Continue to implement and submit
– disqualification to Visa the fraud remediation plan,
Enforcement adjusting as necessary to effectively
● Chargeback reason code 931 liability
Period (and, in the reduce fraud
Europe Region, is applicable to the fraud Transactions
associated with the current Merchant ● Merchant is eligible for
subsequent
identification disqualification
months)
● Chargeback reason code 93 liability is
applicable to the fraud Transactions
associated with the current Merchant
identification

Table 10-6: VFMP High-Risk Program Timeline

Program Status Acquirer Responsibility – AP Acquirer Actions – Europe Region
Region, Canada Region, CEMEA
Region, LAC Region, US Region

Program Month 1 ● Non-compliance assessments are ● Fees are applicable

– applicable2 ● After receipt of Notification that a
Enforcement
● Chargeback reason code 93 liability 1 Merchant has met or exceeded the
Period
is applicable to the fraud Transactions thresholds, review the Merchant’s
associated with the current Merchant activity
identification ● Implement a fraud remediation plan
● Within 10 calendar days of receipt and submit the plan to Visa
of Notification that a Merchant ● Chargeback reason code 93 liability is
Outlet has met or exceeded the applicable to the fraud Transactions
thresholds, an Acquirer must do all of associated with the current Merchant
the following: identification
– Notify the Merchant

14 October 2017 Visa Confidential PSR-799

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Risk
Activity and Compliance Monitoring

Program Status Acquirer Responsibility – AP Acquirer Actions – Europe Region

Region, Canada Region, CEMEA
Region, LAC Region, US Region

– Review Merchant activity and

research the cause of the
excessive fraud
– Provide Visa with the specific
information requested and an
acceptable fraud remediation
plan

Program Month 2 ● Non-compliance assessments are ● Fees are applicable

–5– applicable2 ● Continue to implement and submit
Enforcement
● Chargeback reason code 93 liability 1 to Visa the fraud remediation plan,
Period
is applicable to the fraud Transactions adjusting as necessary to effectively
associated with the current Merchant reduce fraud and submit the plan to
identification Visa upon request

● Work with Merchant to ensure that ● Chargeback reason code 93 liability is

the fraud remediation plan is fully applicable to the fraud Transactions
implemented and is effectively associated with the current Merchant
reducing fraud identification

● Provide written monthly status to

Visa on the Acquirer’s progress to
reduce the Merchant’s fraud

Program Month 6 ● Non-compliance assessments are ● Fees are applicable

– 11 – applicable2 ● Continue to provide written updates
Enforcement
● Chargeback reason code 93 liability 1 to Visa, with information about the
Period
is applicable to the fraud Transactions plan’s effectiveness in reducing fraud
associated with the current Merchant levels
identification ● Notify the Merchant that it may lose
● Provide written monthly status to Visa acceptance privileges
Visa on the Acquirer’s progress to ● Chargeback reason code 93 liability is
reduce the Merchant’s fraud applicable to the fraud Transactions
● Month 6: provide Visa with a copy associated with the current Merchant
of the Acquirer’s notification to the identification
Merchant that excessive fraud may
lead to disqualification

Program Month 12 ● Non-compliance assessments are ● Fees are applicable

– applicable2 ● Continue to provide written updates
Enforcement
to Visa, with information about the
Period (and, in the
plan’s effectiveness in reducing fraud
Europe Region,
levels

PSR-800 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Risk
Visa Core Rules and Visa Product and Service Rules

Program Status Acquirer Responsibility – AP Acquirer Actions – Europe Region

Region, Canada Region, CEMEA
Region, LAC Region, US Region

subsequent ● Chargeback reason code 931 liability ● Chargeback reason code 93 liability is
months) is applicable to the fraud Transactions applicable to the fraud Transactions
associated with the current Merchant associated with the current Merchant
identification identification
● Merchant Outlet is eligible for ● Merchant is eligible for
disqualification disqualification

1
For a Member that participates in Enhanced Dispute Resolution, includes Dispute condition 10.5: Visa Fraud Monitoring
Program
2
Effective 1 November 2017 through 31 October 2020
Does not apply to US domestic counterfeit Automated Fuel Dispenser Transactions

ID# 0029289 Edition: Oct 2017 | Last Updated: Apr 2017

10.4.5.3 Visa Fraud Monitoring Program (VFMP) – Data Quality Compliance

If Visa determines that an Acquirer, its Third Party Agent, or its Merchant changed, modified, or altered
the Merchant name or Merchant data in any way to circumvent the Visa Fraud Monitoring Program
(VFMP), Visa may do either or both of the following:

● Assess a non-compliance assessment per Merchant Outlet per month to the Acquirer
● Permanently disqualify the Merchant and its principals from participating in the Visa Program

If an Acquirer submits Interchange for a single Merchant Outlet under multiple Merchant descriptors
or Merchant accounts, Visa may:

● Consolidate the individual Merchant descriptors or Merchant accounts for monitoring purposes
● Notify the Acquirer of the aggregation and any potential non-compliance assessments
● Apply the program thresholds to the consolidated Merchant Outlet performance
● Track and report the consolidated Merchant activity

Visa may evaluate Payment Facilitator performance at the Sponsored Merchant level or by aggregating
all Interchange activity.

ID# 0029290 Edition: Oct 2017 | Last Updated: Oct 2016

14 October 2017 Visa Confidential PSR-801

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Risk
Activity and Compliance Monitoring

10.4.6 High-Brand Risk Merchants

10.4.6.1 High-Brand Risk MCCs

A Merchant required to use one of the following MCCs is considered a High-Brand Risk Merchant:

● 5962 (Direct Marketing – Travel-Related Arrangement Services)

● 5966 (Direct Marketing – Outbound Telemarketing Merchants)
● 5967 (Direct Marketing – Inbound Telemarketing Merchants)
● 7995 (Betting, including Lottery Tickets, Casino Gaming Chips, Off-Track Betting, and Wagers at
Race Tracks)
● 5912 (Drug Stores, Pharmacies)
● 5122 (Drugs, Drug Proprietaries, Druggist Sundries)
● 5993 (Cigar Stores and Stands), for Merchants that sell cigarettes in a Card-Absent Environment

ID# 0008137 Edition: Oct 2017 | Last Updated: Oct 2014

10.4.6.2 High-Brand Risk Merchant Registration – US Region

In the US Region, before accepting Transactions from a High-Brand Risk Merchant, an Acquirer must
register the Merchant using the Program Request Management application.

This does not apply to Merchants assigned the following MCCs:

● 5122 (Drugs, Drug Proprietaries, Druggist Sundries) or 5912 (Drug Stores, Pharmacies), if the
Merchant is accredited by the National Association of Boards of Pharmacy or other legal regulatory
body recognized by Visa
● 5993 (Cigar Stores and Stands)

ID# 0026345 Edition: Oct 2017 | Last Updated: Apr 2017

10.4.7 High-Brand Risk Merchant Monitoring

10.4.7.1 High-Brand Risk Merchant Monitoring – US Region

In the US Region, an Acquirer must monitor its High-Brand Risk Merchants. An Acquirer of a High-Risk
Internet Payment Facilitator must:

● Register its High-Brand Risk Sponsored Merchants as High-Brand Risk Merchants

PSR-802 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Risk
Visa Core Rules and Visa Product and Service Rules

● Monitor its High-Risk Internet Payment Facilitators

ID# 0026346 Edition: Oct 2017 | Last Updated: Oct 2014

10.4.7.2 High-Brand Risk Merchant Unusual Activity Reporting – US Region

For its High-Brand Risk Merchants, a US Acquirer must generate unusual activity reports daily, and
report any unusual activity to Visa within 2 business days, if either of the following:

● Current weekly gross sales volume equals or exceeds USD 5,000 and any of the following exceeds
150% of the normal daily activity:
– Number of daily Transaction Receipt Deposits
– Gross amount of daily Deposits
– Average Transaction amount
– Number of daily Chargebacks
● Average elapsed time between the Transaction Date and Processing Date for a Transaction
(counting each as one day) exceeds 15 calendar days

ID# 0026374 Edition: Oct 2017 | Last Updated: Oct 2014

10.4.7.3 High-Brand Risk Merchants – Acquirer Requirements

For a High-Brand Risk Merchant, an Acquirer must do all of the following:

● Retain at least the following daily data:

– Gross sales volume
– Average Transaction amount
– Number of Transaction Receipts
– Average elapsed time between the Transaction Date of the Transaction Receipt and the
Settlement Date (counting each as one day)
– Number of Chargebacks
● Collect the data over a period of at least one month, beginning after each Merchant's initial
Deposit
● Use the data to determine the Merchant's normal daily activity of the categories specified in this
section
● Begin the daily monitoring of the Merchant's activity processed on the 31st calendar day from the
first Deposit
● Compare current related data to the normal daily activity parameters at least daily

14 October 2017 Visa Confidential PSR-803

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Risk
Activity and Compliance Monitoring

● Review the Merchant's normal daily activity at least weekly, using the previous week's activity
● At least monthly, adjust the Merchant's normal daily activity, using the previous month's activity

ID# 0026340 Edition: Oct 2017 | Last Updated: Oct 2014

10.4.7.4 High-Brand Risk Merchant Exception Reports

An Acquirer must generate High-Brand Risk Merchant exception reports daily and report any unusual
activity to Visa within 2 business days, if either of the following:

● The Merchant’s current weekly gross sales volume equals or exceeds USD 5,000 (or local currency
equivalent), and any of the following exceeds 150% of the Merchant’s normal daily activity:
– Number of daily Transaction Deposits
– Gross amount of daily Deposits
– Average Transaction amount
– Number of daily Chargebacks
● The average elapsed time between the Transaction Date and Processing Date or between the
Processing Date and Settlement Date for a Transaction (counting each as one day respectively)
exceeds 15 calendar days

ID# 0026341 Edition: Oct 2017 | Last Updated: Oct 2014

10.4.7.5 Investigation of Merchant on High-Brand Risk Merchant Exception Report

An Acquirer must investigate a Merchant that appears on its High-Brand Risk Merchant exception
report within one business day of generating the report. If the investigation reveals Merchant
involvement in illegal or fraudulent activity, the Acquirer must do all of the following:

● Take appropriate legal action to minimize losses

● Cooperate with Issuers and law enforcement agencies
● Attempt to make the Merchant responsible for the Transaction
● Hold funds, if possible
● Initiate criminal and civil proceedings against the Merchant, if applicable

ID# 0026342 Edition: Oct 2017 | Last Updated: Oct 2014

10.4.7.6 Acquirer Provision of High-Brand Risk Merchant Monitoring Information

Upon Visa request, an Acquirer must provide both of the following within 7 calendar days to
demonstrate compliance with High-Brand Risk Merchant monitoring standards:

PSR-804 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Risk
Visa Core Rules and Visa Product and Service Rules

● Copies of actual reports or records used to monitor the Merchant's Deposits

● Any other data requested by Visa

ID# 0026343 Edition: Oct 2017 | Last Updated: Oct 2014

10.4.7.7 Requirements for High Brand-Risk Merchants and High Brand-Risk

Sponsored Merchants

Visa may impose security or authentication requirements on a Merchant that it considers to be a High
Brand-Risk Merchant or a High Brand-Risk Sponsored Merchant.

ID# 0029660 Edition: Oct 2017 | Last Updated: Oct 2016

10.4.7.8 Merchant Disqualification from the Visa Program – US Region

In the US Region, Visa may disqualify a Merchant specified in Section 10.4.6.1, “High-Brand Risk
MCCs,” from participating in the Visa Program if the Merchant does any of the following:

● Meets or exceeds a critical level of Chargeback activity

● Acts with the intent to circumvent Visa programs
● Causes harm to the Visa system

Visa will send a Notification to the Acquirer advising all of the following:

● The date the Acquirer must stop submitting the disqualified Merchant's Transactions
● Reasons for the disqualification
● Notice of the right to appeal

The Acquirer may appeal the disqualification as follows:

● The Acquirer's appeal letter must be received by Visa within 15 days of the Acquirer's receipt of the
disqualification Notification.
● The Acquirer must pay a non-refundable fee and include it with the appeal letter.
● The evidence and arguments for the appeal must be submitted in the appeal letter.
● No oral presentations are permitted.

ID# 0005865 Edition: Oct 2017 | Last Updated: Oct 2014

14 October 2017 Visa Confidential PSR-805

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Risk
Activity and Compliance Monitoring

10.4.8 High-Risk Internet Payment Facilitator Requirements

10.4.8.1 High-Brand Risk Acquirer Registration

An Acquirer that has not previously acquired Electronic Commerce Merchants or Mail/Phone Order
Merchants classified by Visa as High-Brand Risk Merchants must:

● Submit to Visa a Visa New High-Brand Risk Acquirer Registration Form

● Not process or enter a High-Brand Risk Transaction into Interchange until written confirmation has
been received from Visa that the Acquirer has been registered and approved by Visa
● Immediately submit a revised form indicating any changes to the information

ID# 0026379 Edition: Oct 2017 | Last Updated: Oct 2014

10.4.8.2 High-Risk Internet Payment Facilitator Agreement

An Acquirer must ensure that a High-Risk Internet Payment Facilitator Agreement requires both:

● That the High-Brand Risk Sponsored Merchant Agreement be signed by a senior officer of the
High-Risk Internet Payment Facilitator
● The High-Risk Internet Payment Facilitator to report both:
– Acquisition of new High-Brand Risk Sponsored Merchants
– Monthly Transaction activity for all High-Brand Risk Sponsored Merchants.

The reports must be provided to Visa in Visa-specified electronic formats.

ID# 0026332 Edition: Oct 2017 | Last Updated: Oct 2014

10.4.8.3 Compliance with High-Risk Internet Payment Facilitator Registration

Requirements – US Region

In the US Region, an Acquirer must ensure that a Payment Facilitator with one or more Sponsored
Merchants classified, or that should be classified, with MCC 5967 (Direct Marketing – Inbound
Teleservices Merchant) complies with the High-Risk Internet Payment Facilitator registration program
and operating requirements.

ID# 0028292 Edition: Oct 2017 | Last Updated: Oct 2014

PSR-806 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Risk
Visa Core Rules and Visa Product and Service Rules

10.4.8.4 High-Risk Internet Payment Facilitator Processing Requirements

If a Cardholder accesses the website and/or application of an electronic commerce High-Brand Risk

Merchant or a High-Brand Risk Sponsored Merchant and is then linked or forwarded to the website of
the High-Risk Internet Payment Facilitator for payment, the name of the High-Risk Internet Payment
Facilitator must appear in the Authorization Request and Clearing Record in conjunction with the name
of the High-Brand Risk Sponsored Merchant.

ID# 0026329 Edition: Oct 2017 | Last Updated: Apr 2017

10.4.8.5 Visa Right to Prohibit or Disqualify Sponsored Merchants – US Region

In the US Region, Visa may require an Acquirer to directly contract with a Sponsored Merchant if the
Sponsored Merchant either:

● Generates or has a history of generating excessive levels of exception items (Chargebacks and/or
credits) within a 12-month period
● Takes action to evade responsibility for compliance with the Visa Rules 

Visa may disqualify a High-Risk Internet Payment Facilitator or High-Brand Risk Sponsored Merchant
in accordance with the Visa Chargeback Monitoring Program or for other activity that causes undue
harm to the Visa system.

ID# 0008667 Edition: Oct 2017 | Last Updated: Oct 2016

10.4.9 Cross-Border Fraud Monitoring

10.4.9.1 High Total Fraud Loss Monitoring Program – Europe Region

In the Europe Region, Visa identifies the 15 Issuers and 15 Acquirers with the highest levels of fraud, in
absolute Transaction value terms, as candidates for formal review.

Once identified, Members will be given at least 3 months’ notice of the review and asked to agree a
review start date with Visa.

Following a review, Members will receive a report from Visa containing recommendations intended to
assist them in improving fraud management.

ID# 0029607 Edition: Oct 2017 | Last Updated: Oct 2016

14 October 2017 Visa Confidential PSR-807

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Risk
Activity and Compliance Monitoring

10.4.9.2 Cross-Border Fraud Monitoring Programs – Europe Region

In the Europe Region, Visa monitors fraud performance on a monthly basis, and identifies Issuers with
a BID or BIDs that meet program criteria each month, as specified in Table 10-7, “Cross-Border Fraud
Monitoring Program Elements - Europe Region.”

Visa may modify program parameters and fees.

Table 10-7: Cross-Border Fraud Monitoring Program Elements – Europe Region

  Cross-Border Fraud Issuer Monitoring Program

Components  ● Intraregional Issuer component (Issuer and Acquirer within the Europe Region)
● Interregional Issuer component (Issuer within the Europe Region, Acquirer outside
the Europe Region)

Entry Criteria ● Intraregional Issuer component (Issuer and Acquirer within the Europe Region)
● Interregional Issuer component (Issuer within the Europe Region, Acquirer outside
the Europe Region), if they fulfil both of the following criteria:
– Any BID exceeding, in one month, 3 times the intra (for intraregional
component) or 3 times the inter (for interregional component) fraud-to-sales
ratio
– Fraud losses greater than EUR 100,000

Inclusion Criteria Based on exceeding either of the components (intraregional or interregional)

Program Phases Initial Phase

The first time an Issuer is listed in the program report, it will receive Notification from
Visa that it is being monitored under the program.
Applied Fee Phase
● If an Issuer is listed in the program report for a fourth consecutive month, it may
be subject to a monthly non-compliance assessment.
● A non-compliance assessment may be assessed for each subsequent month until
exit from the program.
Mandatory Action Phase
● 7 or more listings on the program report may result in an increase in the monthly
non-compliance assessment. The Issuer may be required to undergo a formal Visa
risk review.
● The increased monthly non-compliance assessment may be assessed for each
subsequent month until exit from the program.
● After a total of 12 listings, a comprehensive review of action taken to date, plans,
and Issuer performance will be undertaken with the Issuer to address the problem.
Visa may present the findings to the Board.

PSR-808 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Risk
Visa Core Rules and Visa Product and Service Rules

  Cross-Border Fraud Issuer Monitoring Program

● After a total of 13 listings, increased monthly non-compliance assessments may

be charged for each subsequent appearance on the program report until exit from
the program.

Exit Criteria The Issuer must not be listed on the report for 3 consecutive months.

ID# 0029606 Edition: Oct 2017 | Last Updated: Apr 2017

10.5 Brand Protection

10.5.1 Global Brand Protection Program

10.5.1.1 Global Brand Protection Program Data Quality

To enable the valid identification of data for the Global Brand Protection Program, an Acquirer must
correctly classify its High-Brand Risk Merchants.

If Visa determines that an Acquirer or its Merchant changed, modified, or altered the Merchant name
or Merchant data in any way to circumvent the Global Brand Protection Program, Visa may either:

● In the AP Region, Canada Region, CEMEA Region, LAC Region, and US Region, any of the

following:
– Assess a non-compliance assessment
– Require the Acquirer to implement risk reduction measures
– Prohibit the Acquirer from acquiring High-Brand Risk Merchants for a period of one year or
more
● In the Europe Region, either or both:
– Assess to the Acquirer a non-compliance assessment of USD 10,000 per Merchant, per month
– Permanently disqualify the Merchant and its principals from participating in the Visa Program

ID# 0026335 Edition: Oct 2017 | Last Updated: Oct 2016

14 October 2017 Visa Confidential PSR-809

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Risk
Fraud Reporting

10.6 Fraud Reporting

10.6.1 Fraud Reporting Requirements

10.6.1.1 Prepaid Clearinghouse Service (PCS) Participation – US Region

In the US Region, a Visa Prepaid Issuer must:

● Report information from all approved, pending or declined Prepaid Account enrollments, Load
Transactions, reloads, unauthorized Transaction requests, Prepaid Account fraud, Transaction Load
fraud, Account level fraud and enrollment fraud
● Ensure that it and its agents report complete and correct information, as specified by Visa
● Authorize Visa to use or transfer the information reported to PCS for any purpose permitted by
applicable laws or regulations
● Submit all records in accordance with the Prepaid Clearinghouse Service (PCS) Product Guide and
Reporting Requirements and the Prepaid Clearinghouse Service (PCS) Message Layout

Prepaid Card Issuers or Agents optionally subscribing to use PCS:

● Must execute a PCS Participation Agreement

● Are eligible under applicable law to access PCS for fraud prevention purposes

ID# 0029067 Edition: Oct 2017 | Last Updated: Oct 2017

10.6.1.2 Skimming Counterfeit Fraud Data Collection – Europe Region

In the Europe Region, on fraud advice reports, a Member must identify skimmed counterfeit fraud
Transactions with POS Entry Mode code 90.

ID# 0029597 Edition: Oct 2017 | Last Updated: Oct 2016

10.6.1.3 Reporting of Chip Card Capability in Fraud Advice Records – Europe Region

In the Europe Region, an Issuer must provide Chip Card capability details in fraud advice records.

An Issuer that fails to correctly report the Card capability in fraud advice records is subject to penalties,
including, but not limited to withdrawal of the Issuer’s right to use all Chargeback reason codes related
to the EMV liability shift, until the problem is corrected.

ID# 0029598 Edition: Oct 2017 | Last Updated: Oct 2016

PSR-810 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Risk
Visa Core Rules and Visa Product and Service Rules

10.6.1.4 Fraud Activity Reporting Compliance – LAC Region

In the LAC Region, an Issuer must report Fraud Activity and comply with all of the following:

● At least 95% of all fraud must be reported. This includes domestic and international, on-us, debit
and credit, and ATM Transactions.
● At least 90% of all reported fraud must be classified correctly.
● No more than 5% of all reported fraud can be classified as fraud type 05 (Miscellaneous).
● In at least 90% of reported fraudulent Transactions, mandatory TCR2 fields must match the
corresponding BASE II record fields, except the Excluded Transaction Identifier Reason field.

ID# 0007259 Edition: Oct 2017 | Last Updated: Oct 2014

10.6.1.5 Result of Issuer Non-Compliance – AP Region

In the AP Region, an Issuer identified as non-compliant and that fails to resolve areas of non-
compliance within a period agreed between the Member and Visa following an on-site review will
have the following fraud-related dispute rights suspended until compliant:

● Chargeback reason code 57 (Fraudulent Multiple Transactions)

● Chargeback reason code 62 (Counterfeit Transaction)
● Chargeback reason code 81 (Fraud – Card-Present Environment)
● Chargeback reason code 83 (Fraud – Card-Absent Environment)
● Chargeback reason code 93 (Visa Fraud Monitoring Program)
● For a Member that participates in Enhanced Dispute Resolution, Dispute category 10 (Fraud)

ID# 0001760 Edition: Oct 2017 | Last Updated: Apr 2017

10.6.1.6 Fraud Alert Requirements – Canada Region

In the Canada Region, a Member must comply with the CoFAS Procedures for Reporting Credit
Skimming Incidents.

ID# 0001757 Edition: Oct 2017 | Last Updated: Oct 2014

14 October 2017 Visa Confidential PSR-811

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Risk
Card Recovery

10.6.2 Fraud Losses and Investigations

10.6.2.1 Common Purchase Point Investigation Requirements – Europe Region

In the Europe Region, a Common Purchase Point (CPP) is a Merchant Outlet where at least 3 confirmed
skimmed counterfeit accounts had genuine Cardholder use at the same Merchant Outlet within 30
consecutive days.

A Member must comply with the procedures and standards established for CPP investigations, as
specified in the Visa International Skimming Intelligence Team (VISIT) application.

An Issuer must notify Visa through the VISIT application within one business day of identifying a CPP.

An Acquirer must investigate a Merchant Outlet that has been identified as a CPP and provide reports
to Visa through the VISIT application, as follows:

● Within 10 business days of notification of a CPP, a preliminary report on its investigative effort
● Within 30 business days of notification of a CPP, a full report on the investigation, findings, and
plan of action, including, but not limited to, the following:
– The method used to compromise the account
– The identity of and information about the suspect
– Confirmation that the case has been reported to the appropriate authorities to enable police
investigation and prosecution
– Details of the action taken by the Acquirer to prevent the occurrence of similar compromise at
the same Merchant location

A Member that fails to comply with these requirements may be subject to a non-compliance
assessment.

ID# 0029602 Edition: Oct 2017 | Last Updated: Oct 2016

10.7 Card Recovery

10.7.1 Card Recovery at the Point of Sale

10.7.1.1 Merchant Card Recovery Procedures at the Point of Sale

A Merchant must not complete a Transaction and should attempt to recover a Visa Card1 by
reasonable, peaceful means, for any of the following reasons:

PSR-812 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Risk
Visa Core Rules and Visa Product and Service Rules

● Account Number appears on a Card Recovery Bulletin

● Acquirer or its Authorizing Processor requests its retention
● Effective through 16 October 2021
4 digits printed below the embossed or printed Account Number (if present) do not match the first
4 digits of the embossed or printed Account Number
● Merchant has reasonable grounds to believe that the Card is counterfeit, fraudulent, or stolen

A Merchant must notify its Acquirer that it has recovered a Card and ask for further instructions.
1
The requirement to attempt to recover the Card does not apply to Mobile Payment Devices.

ID# 0002350 Edition: Oct 2017 | Last Updated: Apr 2016

10.7.2 Return of Recovered Cards

10.7.2.1 Recovered Card Handling and Notification Requirements

A Member must maintain an inventory log of recovered Cards that includes a record of at least all of
the following:

● Date of Card recovery (DD/MM/YYYY)

● Location of Card recovery
● First 6 digits and last 4 digits of the Account Number
● Cardholder name: Title (if applicable), first letter of first name and first and last letters of last name
● Printed names and signatures of all parties counting, logging, or destroying the Cards
● If the Card was retained by a law enforcement agency, name of agency and contact information
● Date of Card destruction (DD/MM/YYYY)

In the Europe Region, an Acquirer must retain the record in the inventory log for at least 3 months.

The Member or its Agent must comply with all of the following requirements for the secure
destruction of recovered Cards:

● Within 5 business days of recovering a valid or counterfeit Card, ensure that the Card is securely
destroyed through shredding or incineration
● If the Card cannot be destroyed immediately upon receipt by the secure destruction location, store
the Card in a secure environment under dual control until the Card can be properly destroyed.
● Before secure destruction, maintain the Cards as specified in PCI DSS
● Render all images, Account Numbers, and generic identifiers completely unusable or unreadable.
Cutting the Card in half and disposing of it in the trash does not comply with this requirement.

14 October 2017 Visa Confidential PSR-813

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Risk
Card Recovery

● Ensure that all Cards have been destroyed before leaving the destruction area
● If a secure destruction entity is contracted to destroy Cards, ensure that the entity presents a
certificate of destruction once the destruction process is completed.

Upon recovery of a valid or counterfeit Visa Card, the Member must send1 a Notification to the Issuer,
through Visa Resolve Online or the Electronic Documentation Transfer Method, that the Card was
recovered and destroyed. The Notification must be sent no later than either:

● 5 business days after the Visa Card is recovered

● For a Card recovered at an ATM, 5 business days after the Card is received at the Acquirer's card
return center, if applicable

The Notification must include all of the following information:

● Date of Card recovery (DD/MM/YYYY)

● Location of Card recovery
● First 6 digits and last 4 digits of the Account Number
● Cardholder name: Title (if applicable), first letter of first name and first and last letters of last name
● If the Card was retained by a law enforcement agency, name of agency and contact information
● If the Acquirer paid an appropriate Card recovery reward to its Merchant, the Fee Collection
Transaction amount that will be submitted to the Issuer for reimbursement
● Date of Card destruction (DD/MM/YYYY)

In the Europe Region, the Cardholder Verification Method transmitted in the Clearing Record must be
retained by Issuers and included in the Chargeback and the fraud information message.
1
For a Non-Reloadable Card recovered without a Pickup Response or a specific request from the Issuer, the Member must
cut the Card and render it unusable but is not required to notify the Issuer that the Card was recovered.

ID# 0008090 Edition: Oct 2017 | Last Updated: Apr 2017

10.7.2.2 Merchant Recovered Card Return Procedures – US Region

In the US Region, a Merchant that recovers a Visa Card must both:

● Cut the Visa Card horizontally so as not to damage the Magnetic Stripe, Chip, hologram (if
applicable), and embossed or printed Account Number (if applicable)
● Immediately send it to either:
– Its Acquirer
– A VisaNet Interchange Center, if Visa is designated as the Merchant's Authorizing Processor

PSR-814 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Risk
Visa Core Rules and Visa Product and Service Rules

The requirement to return the Card does not apply to Non-Reloadable Cards recovered without a
Pickup Response or request from the Issuer.

For a Non-Reloadable Card recovered without a Pickup Response or a specific request from the Issuer,
the Merchant or Acquirer must cut the Card and render it unusable.

For a Non-Reloadable Card where an Issuer Pickup Response has been sent, the Merchant should
attempt to recover the Card and:

● Cut the Card horizontally so as not to damage the Magnetic Stripe, Chip, hologram (if applicable),
and embossed or printed Account Number (if applicable)
● Immediately send it to either:
– Its Acquirer
– A VisaNet Interchange Center, if Visa is designated as the Merchant's Authorizing Processor

If a recovered Visa Card was retained by a law enforcement agency, the Merchant must provide a
legible copy of the front and back of the Visa Card to its Acquirer or a VisaNet Interchange Center, as
applicable.

ID# 0008092 Edition: Oct 2017 | Last Updated: Oct 2016

10.7.2.3 Acquirer Recovered Card Procedures – Additional Notification Requirement –

US Region

Effective through 16 October 2021

In the US Region, an Acquirer must immediately advise either of the following of the recovery of a
Card:

● The Issuer, if the Visa Card is recovered because the first 4 digits of the embossed or printed
Account Number (if present) do not match the 4 digits printed above or below the Account
Number
● Visa, if the embossed or printed BIN is not assigned to a Member

An Acquirer must retain a legible copy of the front and back of the recovered Visa Card.

ID# 0008094 Edition: Oct 2017 | Last Updated: Apr 2016

14 October 2017 Visa Confidential PSR-815

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Risk
Card Recovery

10.7.3 Recovered Counterfeit Cards

10.7.3.1 Unattended Cardholder-Activated Terminal Card Retention

If an Unattended Cardholder-Activated Terminal has the ability to retain a Card, it may retain a Card
only upon the specific request of the Issuer.

If a Card is retained and removed from the terminal by a Merchant, the Merchant must do all of the
following:

● Log it under dual custody immediately after removal from the terminal
● Render it unusable
● Send it to its Acquirer

If a Card is retained and removed from the terminal by an Acquirer, the Acquirer must do all of the
following:

● Log it under dual custody immediately after removal from the terminal
● Render it unusable following secure Card destruction requirements, as specified in Section 10.7.2.1,
“Recovered Card Handling and Notification Requirements”
● Notify the Issuer, through Visa Resolve Online, that the Card was recovered, as specified in Section
10.7.2.1, “Recovered Card Handling and Notification Requirements”

ID# 0004823 Edition: Oct 2017 | Last Updated: Apr 2017

10.7.4 Card Recovery Bulletin (CRB)

10.7.4.1 Card Recovery Bulletin (CRB) Chargeback Rights

An Acquirer may be subject to a Chargeback for below-Floor Limit Transactions if the Account Number
appears on the Card Recovery Bulletin (CRB). Chargeback rights begin on the effective date of the CRB
in which the Account Number is listed.

ID# 0003981 Edition: Oct 2017 | Last Updated: Oct 2016

PSR-816 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Risk
Visa Core Rules and Visa Product and Service Rules

10.8 Lost or Stolen Cards

10.8.1 Lost or Stolen Card Reporting

10.8.1.1 Lost/Stolen Card Reporting – Issuer Actions

An Issuer participating in Lost/Stolen Card Reporting must, on behalf of another Issuer, both:

● Accept reports of lost or stolen products from Cardholders or their designated representative
● At the Card Issuer’s expense, notify the Card Issuer within 2 hours of receipt of Cardholder
notification

ID# 0008549 Edition: Oct 2017 | Last Updated: Oct 2014

10.8.1.2 Issuer Notification of Lost or Stolen Card

A Member must do all of the following:

● Provide the Issuer with the information required on the Lost or Stolen Card Report within 2 hours of
the initial Cardholder notification 
● If an incomplete Account Number is provided, supply the Issuer with the address and telephone
number where the Cardholder may be contacted for the next 2 business days
● Notify Visa Global Customer Care Services if unable to establish contact with the Issuer within 2
hours of the initial Cardholder notification 

ID# 0002183 Edition: Oct 2017 | Last Updated: Oct 2014

10.9 PIN Security Requirements

10.9.1 PIN Requirements

10.9.1.1 Visa PIN Security Program Requirements

In the AP Region, Canada Region, CEMEA Region, LAC Region, and US Region, an Acquirer and

its Merchant or agent that processes PINs for Visa Transactions must comply with the security
requirements specified in the PIN Management Requirements Documents and Visa PIN Security
Program Guide.

14 October 2017 Visa Confidential PSR-817

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Risk
Account Data Compromise

In the Europe Region, an Acquirer that processes PINs for Transactions must comply with the PIN
Management Requirements Documents and the requirement to perform a self-audit, as specified in
the Visa Europe PIN Security Self Audit Requirements and Forms.

ID# 0027086 Edition: Oct 2017 | Last Updated: Oct 2016

10.10 Account Data Compromise

10.10.1 Global Compromised Account Recovery (GCAR) Program

10.10.1.1 Global Compromised Account Recovery (GCAR) Program Qualification – AP,

Canada, CEMEA, LAC, and US Regions

Effective through 13 October 2017

An Issuer may recover a portion of its estimated Incremental Counterfeit Fraud losses and
operating expenses resulting from an Account Data Compromise Event involving a compromise
of Magnetic-Stripe Data, and PIN data for events that also involve PIN compromise, under the
Global Compromised Account Recovery (GCAR) program from an Acquirer(s) to whom liability for
such loss has been assigned under the GCAR program.

Visa has authority and discretion to determine Account Data Compromise Event qualification, as
well as estimated Counterfeit Fraud Recovery and Operating Expense Recovery amounts, Issuer
eligibility, and Acquirer liability under the GCAR program, in accordance with the Visa Global
Compromised Account Recovery (GCAR) Guide1 and the available information regarding each
event.

Effective 14 October 2017

In the AP Region, Canada Region, CEMEA Region, LAC Region, and US Region, an Issuer may
recover a portion of its operating expenses associated with an Account Data Compromise Event
involving a compromise of either:

● In a Card-Absent Environment, a Chip Card's Account Number and expiration date

● In a Card-Present Environment, a Chip Card's Account Number and Card Verification Value

Visa has the authority and discretion to determine Account Data Compromise Event qualification,
Operating Expense Recovery amounts, Issuer eligibility, and Acquirer liability under the GCAR
program, in accordance with the Visa Global Compromised Account Recovery (GCAR) Guide and
the available information regarding each compromise event.
1
Effective through 13 October 2017

PSR-818 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Risk
Visa Core Rules and Visa Product and Service Rules

In the Europe Region, Visa Europe Global Compromised Account Recovery Guide

ID# 0026564 Edition: Oct 2017 | Last Updated: Oct 2017

10.10.1.2 Acquirer Safe Harbor for Registered Agents – Europe Region

In the Europe Region, an Acquirer must ensure that its Merchants and Sponsored Merchants use
only agents that are registered with Visa and appear on the Visa list of agents that provide payment-
related services (including services that operate under contractual obligations to the Merchant or
Sponsored Merchant to control access to Cardholder data) to Merchants or Sponsored Merchants,
except payment application software providers.

To qualify for safe harbor in the event of an Account Data Compromise Event, the agent must both:

● Be listed with Visa before the date of notification of the suspected or confirmed data compromise
● Demonstrate that it was one or more of the following:
– Successfully assessed by a qualified security assessor as Payment Card Industry Data Security
Standard (PCI DSS)-compliant at the time of the data compromise
– Self-assessed against the PCI DSS. The PCI Forensic Investigator report must confirm that the
agent complied with the security measures specified in the self-assessment questionnaire
submitted during the registration process.
– Out of scope of the PCI DSS. The PCI Forensic Investigator report must confirm that the agent
did not have access to or control over the Cardholder data that was compromised.

An Acquirer whose Merchant or Sponsored Merchant suffers a data compromise through an agent
that complies with these requirements is not:

● Subject to non-compliance assessments for compromised Account Information and Transaction

Information
● Effective through 13 October 2017
Liable for any losses resulting from the Global Compromised Account Recovery Program

ID# 0029584 Edition: Oct 2017 | Last Updated: Oct 2017

10.11 Counterfeit Losses

10.11.1 POS Entry Mode Compliance Liability

10.11.1.1 Acquirer Liability for Counterfeit Transactions – AP Region

In the AP Region, an Acquirer is liable for counterfeit loss for both:

14 October 2017 Visa Confidential PSR-819

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Risk
Terminated Merchants

● A key-entered Transaction that occurs at a Merchant Outlet in a Face-to-Face Environment

● For a POS Entry Mode code 00 Transaction, unless the Acquirer demonstrates that the
Authorization Request was submitted by fax or telephone from a Merchant that does not have a
Magnetic-Stripe Terminal

A Merchant with excessive counterfeit Transactions processed with POS Entry Mode code 00 and 01
must install a Magnetic-Stripe Terminal.

ID# 0008175 Edition: Oct 2017 | Last Updated: Oct 2014

10.12 Terminated Merchants

10.12.1 Required Use of Terminated Merchant Database

10.12.1.1 Terminated Merchant Listing on Terminated Merchant Database – Payment

Facilitator and Marketplace

An Acquirer must ensure that a terminated Sponsored Merchant, terminated Payment Facilitator, or
terminated Marketplace1 is added to the Visa Merchant Trace System, Terminated Merchant File, Visa
Merchant Alert Service, or, where available, equivalent terminated Merchant database.
1
Effective 14 October 2017

ID# 0026433 Edition: Oct 2017 | Last Updated: Oct 2017

10.12.1.2 Use of Visa Merchant Trace System – AP Region

In the AP Region, an Acquirer in Australia, Cambodia, Hong Kong, India, Indonesia, Macau, Malaysia,
New Zealand, Philippines, Sri Lanka, Thailand, Singapore, Vietnam, or China must enter terminated
Merchant details into the Visa Merchant Trace System database within one business day after
terminating a Merchant Agreement for a reason specified in the Visa Merchant Trace System.

ID# 0026131 Edition: Oct 2017 | Last Updated: Oct 2016

10.12.1.3 Terminated Merchant Information Requirements – AP Region

In the AP Region, the file of terminated Merchants must include at least all of the following:

● Merchant Agreement and addenda

● Deposit history and monitoring reports
● Details on the number, total amount, and reasons for any Chargebacks received

PSR-820 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Risk
Visa Core Rules and Visa Product and Service Rules

● All Acquirer/Merchant correspondence

● All Visa Fraud Monitoring Program reports relating to the Merchant
● Names and ID numbers of suspect employees
● Written notification of termination or intent to terminate
● Any other supporting documentation that itemizes the details leading to the decision to terminate
the Merchant

ID# 0007371 Edition: Oct 2017 | Last Updated: Oct 2016

10.12.1.4 Common Terminated Merchant Database Requirements – Canada Region

In the Canada Region, an Acquirer must comply with all of the following:

● Use an externally managed common terminated Merchant database

● Concurrent with the closure of a Merchant Outlet, list the Merchant on a common terminated
merchant database for a period of 3 years if the Merchant violated the Merchant Agreement and
was subsequently terminated for cause
● Retain for 3 years Merchant Agreement termination information

ID# 0007377 Edition: Oct 2017 | Last Updated: Oct 2014

10.12.1.5 Terminated Merchant File Listing Requirements – US Region

In the US Region, an Acquirer must add a terminated Merchant to the Terminated Merchant File no
later than close of business on the day following the date the Merchant is notified of the intent to
terminate the agreement. An Acquirer must list the Merchant if terminated for one or more of the
following reasons:

● The Merchant was convicted of credit or debit card fraud.

● The Merchant deposited excessive Counterfeit Transactions.
● The Merchant deposited excessive Transactions unauthorized by Cardholders.
● The Merchant deposited Transaction Receipts representing sales of goods or services generated by
another Merchant (laundering).
● The Acquirer received an excessive number of Chargebacks due to the Merchant's business
practices or procedures.

ID# 0007386 Edition: Oct 2017 | Last Updated: Oct 2014

14 October 2017 Visa Confidential PSR-821

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Risk
Terminated Merchants

10.12.1.6 Terminated Merchant File Information Requirements – US Region

In the US Region, an Acquirer must add a Merchant to the Terminated Merchant File within 24 hours of
determining that:

● The Merchant was terminated for reasons other than those listed in Section 10.12.1.5, “Terminated
Merchant File Listing Requirements – US Region”
● Within 90 calendar days of the termination date, the Acquirer determines that the Merchant should
have qualified for the listing

The Merchant listing must include the:

● Business name
● Names and identification of principals of terminated Merchants

The Acquirer must report terminated Merchants, as specified by MasterCard Worldwide.

ID# 0007969 Edition: Oct 2017 | Last Updated: Oct 2014

10.12.1.7 Terminated Merchant File Compliance – US Region

In the US Region, a Member that fails to comply with the Terminated Merchant File requirements may
be subject to Compliance, including liability for losses incurred by another Member as a result of the
failure to comply.

ID# 0008174 Edition: Oct 2017 | Last Updated: Oct 2014

10.12.1.8 Deletion from or Correction Request for Terminated Merchant File – US

Region

In the US Region, only the Member that added the Merchant to the Terminated Merchant File may
request deletion of the Merchant name or information.

A Member that incorrectly adds a Merchant to the file must request correction of the file immediately
upon recognition of an error.

ID# 0007963 Edition: Oct 2017 | Last Updated: Oct 2014

PSR-822 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Risk
Visa Core Rules and Visa Product and Service Rules

10.13 Visa Risk Products

10.13.1 Address Verification Service (AVS)

10.13.1.1 Address Verification Service (AVS) Results Code Population – Canada Region

In the Canada Region, an Acquirer participating in the Address Verification Service (AVS) must
populate the AVS results code received in the BASE I Authorization Response message in a
Transaction's corresponding BASE II Clearing Record.

ID# 0028293 Edition: Oct 2017 | Last Updated: Oct 2014

10.13.1.2 Address Verification Service (AVS) Participation – US Region

In the US Region, an Issuer must:

● Participate in the Address Verification Service

● Perform address verification for each Address Verification Service inquiry

ID# 0004679 Edition: Oct 2017 | Last Updated: Oct 2014

10.13.1.3 Address Verification Service (AVS) at Unattended Cardholder-Activated

Terminals – US Region

Effective 20 January 2018

In the US Region, an Automated Fuel Dispenser (AFD) Merchant must perform an Address
Verification Service (AVS) inquiry if either:1

● The AFD Merchant is located in a high-fraud area, as specified in the AVS ZIP Requirements for
US AFD Merchants in High-Fraud Geographies
● The AFD Merchant has been identified under the Visa Fraud Monitoring Program

In the US Region, if an Unattended Cardholder-Activated Terminal (UCAT) assigned MCC 4111 (Local
and Suburban Commuter Passenger Transportation, Including Ferries), 4112 (Passenger Railways),
or 5542 (Automated Fuel Dispensers) requests a Cardholder's postal code and performs an Address
Verification Service (AVS) inquiry, it must comply with all of the following:

● Not request any postal information other than the zip code
● Not prompt for any additional information (for example: CVV2)

14 October 2017 Visa Confidential PSR-823

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Risk
Visa Risk Products

● Not perform AVS inquiry only for Visa Cards, if the UCAT also accepts other payment brands that
support AVS
● Provide attended Transaction capabilities in the immediate vicinity of the UCAT that prompts for
AVS information
● Either display an affixed sticker or include electronic on-screen language to direct a non-US
Cardholder or any impacted US Visa Prepaid Cardholder to an attendant if the Transaction is
declined due to non-support of AVS
● For a UCAT assigned MCC 4111 or 4112, either of the following:
– Prompt for AVS information only for Transactions on Cards issued in the US Region
– Not prompt for AVS information for Transactions less than USD 25 on Cards not issued in the
US Region
1
Does not apply to an AFD Merchant that provides services only to its membership base

ID# 0027807 Edition: Oct 2017 | Last Updated: Oct 2017

10.13.1.4 Address Verification Service Eligible Transactions

Effective through 19 January 2018

A Merchant may use the Address Verification Service only for either:

● A Transaction in a Card-Absent Environment

● In the US Region, a Transaction at an Unattended Cardholder-Activated Terminal assigned
MCC 4111 (Local and Suburban Commuter Passenger Transportation, Including Ferries), 4112
(Passenger Railways), or 5542 (Automated Fuel Dispensers) (ZIP-only inquiry)

Effective 20 January 2018

A Merchant may use the Address Verification Service for a Transaction either:

● In a Card-Absent Environment
● In the US Region, at an Unattended Cardholder-Activated Terminal assigned one of the
following MCCs:
– 4111 (Local and Suburban Commuter Passenger Transportation, Including Ferries)
– 4112 (Passenger Railways)
– 5542 (Automated Fuel Dispensers)

ID# 0029279 Edition: Oct 2017 | Last Updated: Oct 2017

PSR-824 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Risk
Visa Core Rules and Visa Product and Service Rules

10.13.2 Card Verification Value 2 (CVV2)

10.13.2.1 Card Verification Value 2 (CVV2) Requirements in Australia, Hong Kong, and
New Zealand – AP Region

An Electronic Commerce Merchant in Australia, Hong Kong, or New Zealand must capture the Card
Verification Value 2 (CVV2) and include it in the Authorization Request.

This does not apply to:

● A Transaction that uses Verified by Visa1

● A Transaction involving a Visa Commercial Card Virtual Account
● A Transaction conducted through Visa Checkout

An Acquirer in Australia, Hong Kong, or New Zealand must correctly process CVV2 response codes.
1
A Merchant must adhere to an Issuer's requested authentication method.

ID# 0026176 Edition: Oct 2017 | Last Updated: Oct 2017

10.13.2.2 Card Verification Value 2 (CVV2) Requirements – Canada Region

In the Canada Region, an Acquirer participating in the Card Verification Value 2 (CVV2) service
must populate the CVV2 results code received in the Authorization Response in a Transaction's
corresponding Clearing Record.

Effective 13 October 2018

An Acquirer must correctly process CVV2 response codes.

Effective 14 October 2017 through 12 October 2018 for a new Mail/Phone Order Merchant or new
Electronic Commerce Merchant

Effective 13 October 2018 for a Mail/Phone Order Merchant or Electronic Commerce Merchant

A Mail/Phone Order Merchant or Electronic Commerce Merchant must capture the CVV2 and
include it in the Authorization Request. This does not apply to a Transaction that uses a Stored
Credential.

ID# 0000675 Edition: Oct 2017 | Last Updated: Oct 2017

10.13.2.3 Card Verification Value 2 (CVV2) Requirements – Europe Region

In the Europe Region, for Transactions occurring in a Card-Absent Environment:

14 October 2017 Visa Confidential PSR-825

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Risk
Advanced Authorization

● A Member must be certified by Visa for Card Verification Value 2 processing for Intraregional
Transactions.
● An Issuer that is not certified is considered to not be participating in the CVV2 service and will lose
fraud Chargeback rights under Chargeback reason code 83 (Fraud – Card-Absent Environment).
● The Issuer is liable for an approved Transaction with a CVV2 result code N.

An Acquirer must ensure that the CVV2 is present in all Authorization Requests for Transactions in a
Card-Absent Environment, except:

● A delayed charge Transaction

● A No-Show Transaction
● A Transaction in which a paper order form is used
● A Transaction originating from Visa Checkout
● Effective through 13 October 2017
Any ensuing Installment Transaction or Recurring Transaction after the first Transaction
● Effective 14 October 2017
A second or ensuing Transaction using a Stored Credential, where the first Transaction included the
CVV2
● A mail order Transaction where the CVV2 data is captured manually and provided in written form

ID# 0029600 Edition: Oct 2017 | Last Updated: Oct 2017

10.13.2.4 Card Verification Value 2 (CVV2) Acquirer Requirements – US Region

In the US Region, an Acquirer must be certified as able to send, and receive responses to,
Authorization Requests containing the values for Card Verification Value 2.

ID# 0003845 Edition: Oct 2017 | Last Updated: Oct 2014

10.14 Advanced Authorization

10.14.1 Visa Advanced Authorization

10.14.1.1 Visa Advanced Authorization Participation

To implement Visa Advanced Authorization1, an Issuer and its processor must comply with the
certification requirements for Visa Advanced Authorization.

PSR-826 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Risk
Visa Core Rules and Visa Product and Service Rules

In the US Region, Visa Advanced Authorization data is provided to all Issuers, and an Issuer is
responsible for Visa Advanced Authorization fees, regardless of whether or not the Issuer uses the
data.

Effective 21 July 2018

In the LAC Region, Issuers must implement a risk-scoring real-time fraud prevention tool and/or
Visa Advanced Authorization and Visa Risk Manager for all products, except Visa Prepaid.
1
A real-time risk management tool that delivers risk data to Issuers in the Authorization Request to aid early fraud detection.

ID# 0008446 Edition: Oct 2017 | Last Updated: Oct 2017

10.15 Transaction Alerts

10.15.1 Transaction Alerts Requirements

10.15.1.1 Transaction Alerts Services Participation

If an Issuer participates in the Visa Transaction Alerts Service, the Issuer or the Issuer's agent must do
all of the following:

● Register with Visa by submitting a completed Visa Transaction Alerts Service Participation
Agreement
● Provide to Visa Account Numbers that are eligible to enroll in the service
● Disclose to participating Cardholders which Transactions will and will not trigger Cardholder
notification

In the Europe Region, an Issuer that participates in the Visa Alerts Data Feed Service must register with
Visa.

Effective through 30 September 2017

In the US Region, an Issuer must provide its Cardholders the option to participate in a service
that delivers Transaction alerts for Transactions processed on a consumer Card, excluding a Non-
Reloadable Card, and routed as follows:

● Visa Transactions routed through VisaNet

● Interlink transactions routed through the Interlink Network
● Plus transactions routed through the Plus Network

14 October 2017 Visa Confidential PSR-827

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Risk
Transaction Alerts

Effective 1 October 2017 through 12 October 2018 for the LAC Region and US Region
Effective 13 October 2018 for the Canada Region, LAC Region, and US Region

An Issuer must provide its Cardholders the option to participate in a service that delivers
Transaction alerts for Transactions processed on a consumer Card, excluding a Non-Reloadable
Card, and routed as follows:

● Visa Transactions routed through VisaNet

● Plus Transactions routed through the Plus Network
● In the US Region only, Interlink Transactions routed through the Interlink Network

The Issuer may offer this service either itself, through a VisaNet Processor, a third-party service
provider, or the Visa Transaction Alerts Service.

ID# 0025735 Edition: Oct 2017 | Last Updated: Oct 2017

10.15.1.2 Visa Alerts Service Participation Requirements – Europe Region

In the Europe Region, an Issuer that participates in a Visa Alerts Service must do all of the following:

● Provide to enrolled Cardholders terms and conditions that include all of the following:
– Terms regarding the use of personal data, in compliance with applicable laws or regulations,
including any required explicit consents
– The cancellation policy for Visa Alerts
– The applicable fees for using Visa Alerts
– Details of how to unsubscribe from Visa Alerts
● Ensure that the Cardholder details communicated to Visa are correct and kept current. This
information must be communicated through the Cardholder enrollment and update interface of
the Visa Alerts Service.
● Use the Cardholder data collected through the use of the Visa Alerts Service for purposes other
than sending Alerts only if explicit consent has been granted by the Cardholder
● Include all of the following in the body of the Alert:
– As required by applicable laws or regulations, details of how the Cardholder can unsubscribe
from Visa Alerts
– At least one reference to “Visa”
– At least one of the following data fields:
▪ The last 4 digits of the Account Number
▪ Merchant name
▪ Transaction Amount

PSR-828 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Risk
Visa Core Rules and Visa Product and Service Rules

▪ Transaction Currency
▪ Transaction Date
▪ Transaction time
▪ Balance of the Card account (if provided by the Issuer)

Alerts will not be considered as evidence for dispute resolution.

ID# 0029877 Edition: Oct 2017 | Last Updated: Oct 2016

10.16 National Card Recovery File

10.16.1 National Card Recovery File – US Region

10.16.1.1 National Card Recovery File Card Verification Requirements – US Region

In the US Region, a Member, non-Member Authorizing Processor, and their Merchants must use the
National Card Recovery File only as specified in the Card Recovery Bulletin Service (CRB) User's Guide.

ID# 0003851 Edition: Oct 2017 | Last Updated: Oct 2016

10.17 Verified by Visa

10.17.1 Verified by Visa General Participation Requirements

10.17.1.1 Verified by Visa Participation Requirements

A Member that participates in Verified by Visa must:

● Complete the Verified by Visa enrollment process

● If the Member is a Sponsored Member, obtain permission from its Principal-Type Member
● As applicable, implement product security measures
● Effective through 13 October 2017
Ensure that its Verified by Visa components have successfully met the requirements of the Visa 3-D
Secure Vendor Compliance Testing Program
● Effective 14 October 2017
For 3-D Secure 1.0, ensure that its Verified by Visa components have successfully met the
requirements of the Visa 3-D Secure Vendor Compliance Testing Program

14 October 2017 Visa Confidential PSR-829

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Risk
Verified by Visa

● Effective 14 October 2017
For 3-D Secure 2.0, ensure that its Verified by Visa components have successfully met the
requirements of the EMVCo 3-D Secure 2.0 Compliance Testing Program and Visa's 3-D Secure 2.0
Test Suite
● Only use a Digital Certificate issued by or associated with Visa as an Authentication Mechanism for
a Visa product or service

An Issuer must participate in Verified by Visa, as follows:

Table 10-8: Country-Specific Verified by Visa Participation Requirements

Country/Region Applicable Products

Australia Effective through 13 April 2018 in Verified by Visa:

● Visa credit
1

● Visa debit1
● Reloadable Cards
Effective 14 April 2018 in both Verified by Visa 3-D Secure 1.0 and
Verified by Visa 3-D Secure 2.0:
● Visa credit1
● Visa debit1
● Reloadable Cards

Brazil ● Visa debit

● Visa Electron

Canada Region Visa Debit Category

India ● Visa credit

● Visa debit
● Reloadable Cards

New Zealand ● Visa credit1

● Visa debit1
● Reloadable Cards

Nigeria All products

1 
This does not apply to Virtual Accounts associated with Visa Commercial Cards

ID# 0026275 Edition: Oct 2017 | Last Updated: Oct 2017

PSR-830 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Risk
Visa Core Rules and Visa Product and Service Rules

10.17.2 Verified by Visa Issuer Participation Requirements

10.17.2.1 Issuer Enrollment Server (ES) and Access Control Server (ACS) Security
Requirements

An Issuer that does not operate its own enrollment server (ES) or access control server (ACS) must:

● Use either the Visa Consumer Authentication Service or an ACS service provider listed on the
Visa Global Registry of Service Providers to operate the ES or ACS
● Immediately notify Visa if the approved ACS service provider is unable to uphold its ACS Security
Program responsibilities

This does not apply in the Europe Region.

ID# 0029040 Edition: Oct 2017 | Last Updated: Oct 2016

10.17.2.2 Verified by Visa Cardholder Enrollment

During Cardholder enrollment in the Verified by Visa program, an Issuer that participates in Verified by
Visa must use a combination of on-Card and off-Card data.

ID# 0004045 Edition: Oct 2017 | Last Updated: Oct 2014

10.17.2.3 Cardholder Authentication Verification Value (CAVV) Requirements

An Issuer that participates in Verified by Visa must:

● Include a Cardholder Authentication Verification Value (CAVV) in Authentication Confirmations and

Attempt Responses
● Retain a log of all Authentication Requests and Authentication Records
● Provide the log to Visa at Arbitration or Compliance
● Submit a copy of all Verified by Visa Authentication Records
● Verify the CAVV. If the CAVV is not verified during Authorization by the Issuer or by Visa, the CAVV
is assumed to be valid.
● In the US Region, provide Visa with its CAVV keys for Stand-In-Processing

Effective through 13 April 2018

In the US Region, if an Issuer does not support Verified by Visa, Visa will respond to an
Authentication Request, on behalf of the Issuer, with an Attempt Response that contains a CAVV.

14 October 2017 Visa Confidential PSR-831

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Risk
Verified by Visa

Effective 14 April 2018

In the AP Region, Canada Region, LAC Region, and US Region, for a 3-D Secure 1.0
Authentication Request, if the Issuer does not support Verified by Visa, Visa will respond to an
Authentication Request, on behalf of the Issuer, with an Attempt Response that contains a CAVV. 

Effective 12 April 2019

For a 3-D Secure 2.0 Authentication Request, if the Issuer does not support Verified by Visa, Visa
will respond to an Authentication Request, on behalf of the Issuer, with an Attempt Response that
contains a CAVV.

ID# 0008807 Edition: Oct 2017 | Last Updated: Oct 2017

10.17.2.4 Verified by Visa Unable-to-Authenticate Response Conditions

An Issuer responding to an Authentication Request with an Unable-to-Authenticate Response must do

so only under one or more of the following conditions:

● The Issuer experiences technical problems that prevent a timely response.

● Authentication data received from the Merchant does not comply with the 3-D Secure
Specification.
● The Transaction is attempted with a Non-Reloadable Visa Prepaid Card.

ID# 0006914 Edition: Oct 2017 | Last Updated: Oct 2017

10.17.2.5 Verified by Visa Issuer Requirements – AP Region (China)

In the AP Region (China), an Issuer must ensure that its Verified by Visa program provides a dynamic
Authentication Mechanism to Cardholders such that the data elements used in one Transaction cannot
be reused in another Transaction within a pre-defined time frame.

ID# 0025711 Edition: Oct 2017 | Last Updated: Oct 2017

10.17.2.6 Verified by Visa Issuer Requirements – AP Region (India)

In the AP Region (India), an Issuer must authorize only a domestic Electronic Commerce Transaction
with an Electronic Commerce Indicator 5 (Secure Electronic Commerce Transaction).

ID# 0026539 Edition: Oct 2017 | Last Updated: Oct 2017

PSR-832 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Risk
Visa Core Rules and Visa Product and Service Rules

10.17.2.7 Verified by Visa Issuer Requirements – CEMEA Region (Nigeria)

In the CEMEA Region (Nigeria), an Issuer must comply with all of the following:

● Complete the registration process for a BIN before permitting a Cardholder to perform Electronic
Commerce Transactions
● Ensure that a Cardholder is enrolled in Verified by Visa before authorizing Electronic Commerce
Transactions for that Cardholder
● Authorize only a domestic Electronic Commerce Transaction for which the Acquirer has requested
Verified by Visa verification (except for Transactions processed under the International Airline
Program)

ID# 0004447 Edition: Oct 2017 | Last Updated: Oct 2017

10.17.3 Verified by Visa Acquirer and Merchant Participation Requirements

10.17.3.1 Verified by Visa Acquirer and Merchant Participation Requirements

An Acquirer must use Electronic Commerce Indicator 5 or 6 in the Clearing Record only if the
Authorization Request included the Cardholder Authentication Verification Value (for ECI 6, if provided
by the Issuer or Visa).

ID# 0004616 Edition: Oct 2017 | Last Updated: Oct 2017

10.17.3.2 Electronic Commerce Authentication Data Prohibitions – US Region

In the US Region, in an Authorization Request, an Electronic Commerce Merchant must not transmit
Authentication Data specific to one Transaction with another Transaction, except when either:

● Two Transactions are related due to a partial prepayment.

● All items of an order cannot be shipped at the same time.

ID# 0004636 Edition: Oct 2017 | Last Updated: Oct 2015

14 October 2017 Visa Confidential PSR-833

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Risk
Verified by Visa

10.17.3.3 Electronic Commerce Indicator Requirement for High-Risk Merchants – US

Region

In the US Region, an Acquirer must ensure that its Merchant that participates in Verified by Visa
transmits an Electronic Commerce Indicator 7 (Non-Authenticated Security Transaction) in the
Authorization Request and Clearing Record for fully authenticated Transactions and attempted
authentication Transactions within 30 days of Notification from Visa that the Merchant is identified in
the Visa Chargeback Monitoring Program.

This condition also applies if the Merchant enables Verified by Visa while identified in the Visa
Chargeback Monitoring Program.

ID# 0004611 Edition: Oct 2017 | Last Updated: Oct 2016

10.17.4 Use of Visa Authentication Technology

10.17.4.1 Verified by Visa Authentication Technology Use

Effective 22 July 2017

Verified by Visa authentication technology must be used solely for the purpose of facilitating
a Visa Transaction or Visa Electron Transaction, as applicable. Any other use requires the prior
written permission of Visa.

Verified by Visa authentication technology includes, but is not limited to, the following: 

● Visa Directory Server

● Visa Attempts Access Control Server (AACS)
● Digital Certificates issued or signed by Verified by Visa Certificate Authority
● Verified by Visa Cardholder Authentication Verification Value (CAVV)

This does not apply in the Europe Region.

ID# 0029539 Edition: Oct 2017 | Last Updated: Apr 2017

PSR-834 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Risk
Visa Core Rules and Visa Product and Service Rules

10.18 Credit Bureau Reporting

10.18.1 Credit Bureau Reporting – US Region

10.18.1.1 Credit Bureau Reporting Requirements – US Region

In the US Region, an Issuer must report all Visa Consumer Credit Card accounts to at least one credit
reporting bureau and comply with the reporting requirements.

An Issuer must report primary Cardholder data through electronic transmission to a credit bureau by
billing cycle, within 2 business days of the billing cycle end date.

An Issuer must report primary Cardholder payment information to a credit bureau using B2 Segment
data, unless it is already reporting B3 Segment data.

An Issuer must report data for its primary Cardholders in the following fields of the Associated Credit
Bureaus Metro format:

● Full first name, last name, and middle initial

● Generation code (abbreviations such as "Jr.," "Sr.," "II," "III")
● Social Security number
● Valid and complete address
● Valid and complete city, state, and ZIP code
● Date of birth

ID# 0003223 Edition: Oct 2017 | Last Updated: Oct 2014

10.18.1.2 Delinquent Account Reporting – US Region

In the US Region, an Issuer must report to a credit bureau as delinquent an account that is 2 payments
past due (30 days delinquent).

An Issuer must use the Metro ratings in the standard format specified in Table 10-9, “Delinquency
Reporting Standards - US Region.” If the delinquency progresses, the Issuer must use the standard
Metro status code format until the account is charged off, at which time the Issuer must reflect the
appropriate charge-off code.

Table 10-9: Delinquency Reporting Standards – US Region

Billing Dates Month 1 Month 2 Month 3 Month 4 Month 5

Bills Received 1 2 3 4 5

14 October 2017 Visa Confidential PSR-835

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Risk
Credit Bureau Reporting

Billing Dates Month 1 Month 2 Month 3 Month 4 Month 5

Payments past due 0 1 2 3 4

Age from billing date 0 30 60 90 120

Age from due date 0 1 31 61 91

Metro status code 11 11 71 78 80

ID# 0003224 Edition: Oct 2017 | Last Updated: Oct 2014

10.18.1.3 Designated Agent for Credit Bureau Interface – US Region

In the US Region, an Issuer designates Visa, Integrated Solutions Concepts, Inc., or their designee to
act on the Issuer's behalf as an agent of the Issuer to do all of the following:

● Establish credit bureau reporting standards

● Monitor credit bureau data
● Contract with credit bureaus to receive data and reports for both:
– Monitoring their handling of Issuer data
– Comparing that data to Visa-specified credit bureau reporting standards

ID# 0001900 Edition: Oct 2017 | Last Updated: Oct 2014

10.18.2 Visa Advanced ID Solutions – US Region

10.18.2.1 Issuers' Clearinghouse Service Participation – US Region

In the US Region, a Visa Consumer Credit Card Issuer must participate in the Issuers' Clearinghouse
Service.

ID# 0001907 Edition: Oct 2017 | Last Updated: Oct 2014

10.18.2.2 Issuers' Clearinghouse Service Data Use – US Region

In the US Region, a Member may use the Issuers' Clearinghouse Service file to:

● Query Visa Check Card and Visa Debit Card application information
● Query its existing Cardholders at any time
● Use the service responses to:

PSR-836 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Risk
Visa Core Rules and Visa Product and Service Rules

– Verify or evaluate statements on applications for Visa Consumer Credit Cards

– Evaluate the continuing creditworthiness of its existing Cardholders
– Support collection of its Cardholders' indebtedness
– Evaluate reports of unauthorized Card usage
● Query for applicants for any of its other Visa or non-Visa products

A Member may request a file from the Visa ICS Prescreen Service to be used to prescreen applicants
for its products or services.

ID# 0001915 Edition: Oct 2017 | Last Updated: Oct 2014

10.18.2.3 Issuers' Clearinghouse Service Data Reporting Requirements – US Region

In the US Region, an Issuer must report to the Issuers' Clearinghouse Service the Social Security
numbers, addresses, home telephone numbers, names, email addresses (if available), and IP addresses
(if available) contained in all of the following:

● All approved or declined Visa Consumer Credit Card applications

● Records for any account that has experienced unauthorized use due to any of the following
reasons:
– Card reported lost
– Card reported stolen
– Cardholder claim that the Card was not received
– Application fraud (including internet application fraud)
– Counterfeit Card
– Fraudulent use of an Account Number
– Account takeover
– Any other fraudulent uses
● All fraudulent applications, before a loss has occurred, when either the:
– Legitimate owner of the respective data elements denies having submitted the credit
application
– Issuer determines that the information is not legitimate and denies the credit request

The Issuer must:

● Make the report within 48 hours after it has approved or declined the application or determined
that a Card or Account Number experienced unauthorized or fraudulent use

14 October 2017 Visa Confidential PSR-837

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Risk
Credit Bureau Reporting

● Make only one report per category of unauthorized use per Account Number, regardless of the
number of unauthorized Transactions
● Take reasonable steps to ensure that the reported data is correct
● Report to or query the Issuers' Clearinghouse Service file

ID# 0008472 Edition: Oct 2017 | Last Updated: Oct 2014

10.18.2.4 ID Score Plus and Credit Optics – US Region

In the US Region, a Member that participates in ID Score Plus or Credit Optics must report to
Advanced Resolution Services:

● The information specified in Section 10.18.2.3, “Issuers' Clearinghouse Service Data Reporting
Requirements – US Region”
● Monthly performance data (Cardholder identifying information, credit limit, current balance, and
account status) for Cards whose applicants were approved while the Member participated in ID
Score Plus or Credit Optics

ID# 0025784 Edition: Oct 2017 | Last Updated: Oct 2014

10.18.2.5 Visa Advanced ID Solutions Member Requirements – US Region

In the US Region, a Member must do all of the following:

● Use information obtained from Visa Advanced ID Solutions only as specified in the Visa Rules, by
Visa, or by Advanced Resolution Services
● Upon request by Advanced Resolution Services, certify the purpose(s) for which it uses Visa
Advanced ID Solutions information
● Use reasonable efforts to ensure that all information sent to Visa Advanced ID Solutions is accurate
● Inform Advanced Resolution Services as soon as possible upon becoming aware that any of the
information sent to Visa Advanced ID Solutions does not comply with the Visa Rules
● Take reasonable steps to protect the security of the information sent to or received from Advanced
Resolution Services Consumer Office and Visa
● Promptly investigate claims of inaccuracies in the information supplied to or by Visa Advanced ID
Solutions and correct any information that is inaccurate
● Notify Advanced Resolution Services of any inaccuracies
● Refer to Advanced Resolution Services any request to disclose the contents of a report supplied by
the Issuers' Clearinghouse Service
● Refer to Advanced Resolution Services Consumer Office any request to disclose the contents of a
report supplied by ID Score Plus, Credit Optics, or the Visa ICS Prescreen Service

PSR-838 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Risk
Visa Core Rules and Visa Product and Service Rules

A Member must not:

● Release or make available the information obtained from Visa Advanced ID Solutions to any
department, division, subsidiary, affiliate, or parent of the Member, or to any third party, except as
required by applicable laws or regulations, other than to:
– Advanced Resolution Services or Advanced Resolution Services Consumer Office
– Visa
● Use the information obtained from Visa Advanced ID Solutions for employment purposes within
the meaning of Section 1681a(h) of the US Federal Fair Credit Reporting Act or for any other
purpose under applicable laws or regulations that requires data to be maintained for more than
one year
● Provide information to Visa Advanced ID Solutions that is the result of an investigative consumer
report within the meaning of Section 1681a(h) of the US Federal Fair Credit Reporting Act
● Continue to transmit to Visa Advanced ID Solutions any information that cannot be verified as
accurate

ID# 0001922 Edition: Oct 2017 | Last Updated: Oct 2014

10.18.2.6 Visa Advanced ID Solutions Use Limitations – US Region

In the US Region, a Member must not use Visa Advanced ID Solutions:

● For any purpose not specifically permitted in the Visa Rules, including, but not limited to:
– Any purpose involving persons who are not applying for the Member's products or do not
have an existing relationship with the Member
– Development of marketing or solicitation materials or lists
● In connection with a Visa Commercial Card, unless it is issued based on an individual's credit
history
● As the sole basis for denying an application for a Card or non-Visa card, or other Visa or non-Visa
product

ID# 0001917 Edition: Oct 2017 | Last Updated: Oct 2015

10.18.2.7 Visa Advanced ID Solutions Limitations – US Region

In the US Region, a Member agrees and acknowledges that both:

● Visa Advanced ID Solutions is designed only to:

– Store and report information about Cardholders, cardholders of non-Visa cards, or applicants
for Visa Consumer Credit Cards or non-Visa cards located in the United States of America

14 October 2017 Visa Confidential PSR-839

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Risk
Credit Bureau Reporting

– Assist Members in determining the appropriate level of investigation before making decisions
concerning Cardholders, cardholders of non-Visa cards, or applicants for Cards or non-Visa
cards
– Provide, as an optional service, information about persons who are applying for the Member's
other Visa or non-Visa products or have an existing customer relationship with the Member
● Visa Advanced ID Solutions data depends on information supplied by other Members and third
parties. Advanced Resolution Services and Visa have no responsibility for errors contained in the
data.

ID# 0001926 Edition: Oct 2017 | Last Updated: Oct 2014

10.18.2.8 Visa Advanced ID Solutions Information Use – US Region

In the US Region, a Member authorizes Visa and Advanced Resolution Services to use or transfer,
including to correct or update, the information reported by the Member to Visa Advanced ID Solutions
for any purpose permitted under applicable laws or regulations, including, but not limited to:

● Providing to Members any Visa service or product

● Providing the information to any Credit Bureau for any use permitted to the Credit Bureau

ID# 0001920 Edition: Oct 2017 | Last Updated: Oct 2014

10.18.2.9 Visa ICS Prescreen Service Requirements – US Region

In the US Region, in addition to the Member responsibilities specified for Visa Advanced ID Solutions,
a Member using the Visa ICS Prescreen Service must do all of the following:

● Comply with the requirements relating to prescreening imposed on creditors under applicable
federal and state credit reporting laws, rules, and agency guidance, as amended from time to time
● Use and then delete from the Member's system all information obtained from the Visa ICS
Prescreen Service within 35 days after receipt
● Use information obtained from the Visa ICS Prescreen Service for the sole purpose of providing a
firm offer of credit to the consumer who is the subject of the report
● Require any list processor used by the Member to delete or return, without copying, to Advanced
Resolution Services any information provided by the Visa ICS Prescreen Service following the
determination of a consumer's eligibility
● Require any list processor used by the Member in connection with the Visa ICS Prescreen Service
to ensure that any individuals who have elected to be excluded from any prescreened list provided
by a nationwide consumer reporting agency, as that term is defined in the FCRA, shall not be
included on any final list used by the list processor to extend a firm offer of credit on behalf of the
Member

PSR-840 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Risk
Visa Core Rules and Visa Product and Service Rules

● Provide Advanced Resolution Services, within 30 days after mailing a firm offer of credit to a
consumer, a list of all the data elements provided by the Visa ICS Prescreen Service that were
associated with a consumer to whom an offer of credit was made by the Member
● If a consumer's Social Security number or other information that is unique to a consumer is
required for the Member's eligibility determination, the Member shall enter into an agreement
with a Credit Bureau in order for the Credit Bureau to receive and use a consumer's Social Security
number or other unique identification for processing on the Member's behalf. A Member must
not receive from a Credit Bureau a Social Security number or other information that is unique to a
consumer for use with the Visa ICS Prescreen Service.

ID# 0001928 Edition: Oct 2017 | Last Updated: Oct 2014

10.19 Strategic Bankruptcy Solutions

10.19.1 Strategic Bankruptcy Solutions – US Region

10.19.1.1 Strategic Bankruptcy Solutions Participation – US Region

In the US Region, a Visa Consumer Credit Card Issuer must participate in the Bankruptcy Information
Service, available through Strategic Bankruptcy Solutions.

ID# 0001953 Edition: Oct 2017 | Last Updated: Oct 2014

10.19.1.2 Strategic Bankruptcy Solutions Use – US Region

In the US Region, a Member may use Strategic Bankruptcy Solutions to:

● Evaluate the continuing creditworthiness of its Cardholders, cardholders of non-Visa cards, and
customers of its other Visa and non-Visa products
● Support the collection of the indebtedness of its Cardholders, cardholders of non-Visa cards, and
customers of its other Visa and non-Visa products
● Evaluate applications for Cards, non-Visa cards, and its other Visa or non-Visa products
● File claims and documents with the bankruptcy courts on its behalf
● Evaluate the value of obligations owed by Cardholders or other individuals who have filed
bankruptcy

ID# 0001955 Edition: Oct 2017 | Last Updated: Oct 2014

14 October 2017 Visa Confidential PSR-841

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Risk
Strategic Bankruptcy Solutions

10.19.1.3 Member Use of Strategic Bankruptcy Solutions Information – US Region

In the US Region, a Member must use Strategic Bankruptcy Solutions information only as specified
by Visa or Advanced Resolution Services. Upon request by Visa or Advanced Resolution Services, the
Member must certify the purposes for which it uses Strategic Bankruptcy Solutions.

ID# 0007327 Edition: Oct 2017 | Last Updated: Oct 2014

10.19.1.4 Strategic Bankruptcy Solutions Prohibitions – US Region

In the US Region, a Member must not use Strategic Bankruptcy Solutions:

● For any purpose not specifically permitted in Section 10.19.1, “Strategic Bankruptcy Solutions – US
Region,” including, but not limited to:
– Any purpose involving persons who are not Cardholders, cardholders of non-Visa cards,
customers of the Member's other Visa or non-Visa products, or applicants for Cards, non-Visa
cards, or the Member's other Visa or non-Visa products
– Development of marketing or solicitation materials
● As the sole basis for denying or approving an application for a Card, non-Visa card, or other Visa
or non-Visa product

ID# 0001956 Edition: Oct 2017 | Last Updated: Oct 2014

10.19.1.5 Strategic Bankruptcy Solutions Information Prohibitions – US Region

In the US Region, a Member must not:

● Release or make available the information obtained from Strategic Bankruptcy Solutions to any
department, division, subsidiary, affiliate, or parent of the Member, or to any third party, other than
Visa, Advanced Resolution Services, or the Advanced Resolution Services Consumer Office, except
as required by applicable laws or regulations
● Use the information obtained from Strategic Bankruptcy Solutions for employment purposes
within the meaning of Section 1681a(h) of the Federal Fair Credit Reporting Act or for any other
purpose under applicable laws or regulations that requires data to be maintained for more than
one year

ID# 0001961 Edition: Oct 2017 | Last Updated: Oct 2014

PSR-842 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Risk
Visa Core Rules and Visa Product and Service Rules

10.19.1.6 Visa Use of Strategic Bankruptcy Solutions Information – US Region

In the US Region, a Member authorizes Visa and Advanced Resolution Services to use or transfer,
including to correct or update, the information retrieved from bankruptcy courts as specified for any
purpose permitted under applicable laws or regulations, including, but not limited to:

● Providing to Members any Visa product or service

● Providing the information to any Credit Bureau for any use permitted under applicable laws or
regulations

ID# 0001957 Edition: Oct 2017 | Last Updated: Oct 2014

10.19.1.7 Strategic Bankruptcy Solutions Information Requirements – US Region

In the US Region, a Member using the Strategic Bankruptcy Solutions must do all of the following:

● Use information obtained from Strategic Bankruptcy Solutions only as specified in the Visa Rules
● Inform Advanced Resolution Services as soon as possible upon becoming aware that any of the
information received from Strategic Bankruptcy Solutions does not meet the requirements of
Section 10.19.1, “Strategic Bankruptcy Solutions – US Region”
● Take reasonable steps to protect the security of the information received from Strategic Bankruptcy
Solutions
● Promptly investigate claims of inaccuracies in the information received from Strategic Bankruptcy
Solutions and correct any information that cannot be verified as accurate
● Notify Advanced Resolution Services of any inaccuracies in the information received from Strategic
Bankruptcy Solutions
● Refer to the Advanced Resolution Services Consumer Office any request to disclose the contents of
a report supplied by Strategic Bankruptcy Solutions

ID# 0001959 Edition: Oct 2017 | Last Updated: Oct 2014

10.19.1.8 Strategic Bankruptcy Solutions Limitations – US Region

In the US Region, a Member agrees and acknowledges that both:

● Strategic Bankruptcy Solutions is designed to do only the following:

– Store and report bankruptcy-related information about Cardholders, cardholders of non-
Visa cards, customers of US Members' other Visa or non-Visa products, and applicants for
Members' Cards, non-Visa cards, and other Visa and non-Visa products located in the United
States of America

14 October 2017 Visa Confidential PSR-843

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Risk
Global Fraud Information Service

– Assist US Members in determining the appropriate level of investigation before making

decisions concerning Cardholders, cardholders of non-Visa cards, customers of US Members'
other Visa or non-Visa products, and applicants for Members' Cards, non-Visa cards, and other
Visa and non-Visa products
– Evaluate the continuing creditworthiness of US Members' Cardholders, cardholders of non-Visa
cards, and customers of its other Visa and non-Visa products
– Support collection of the indebtedness of US Members' Cardholders, cardholders of non-Visa
cards, and customers of its other Visa and non-Visa products
– File claims and documents with bankruptcy courts on behalf of US Members
– Evaluate the value of obligations owed by Cardholders and other individuals who have filed
bankruptcy
● Strategic Bankruptcy Solutions data depends on information supplied by the bankruptcy courts
and other third parties and may contain errors. Visa and Advanced Resolution Services have no
responsibility for such errors.

ID# 0001962 Edition: Oct 2017 | Last Updated: Oct 2014

10.20 Global Fraud Information Service

10.20.1 Global Fraud Information Service – Europe Region

10.20.1.1 Global Fraud Information Service Subscription – Europe Region

In the Europe Region, a Principal Member must subscribe to the Global Fraud Information Service.

A Member that has not subscribed to the Global Fraud Information Service may be subject to non-
compliance assessments up to any amount at Visa’s discretion.

ID# 0029601 Edition: Oct 2017 | Last Updated: Oct 2016

10.21 Visa Merchant Alert Service

10.21.1 Visa Merchant Alert Service – Europe Region

10.21.1.1 Acquirer Participation in the Visa Merchant Alert Service – Europe Region

In the Europe Region, an Acquirer must participate in the Visa Merchant Alert Service, unless
prohibited by applicable laws and regulations.

PSR-844 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Risk
Visa Core Rules and Visa Product and Service Rules

The Acquirer must do all of the following:

● Before signing a Merchant Agreement, request information about the Merchant through the Visa
Merchant Alert Service. The Acquirer must not refuse to enter into a Merchant Agreement based
solely on information held in the Visa Merchant Alert Service.
● Notify the Merchant in writing, at the beginning of the Acquirer’s relationship with the Merchant,
that if the Merchant Agreement is terminated for cause by Visa or the Acquirer, then the Merchant
may be listed on the Visa Merchant Alert Service
● Notify the Merchant in writing if either or both:
– The Acquirer terminates the Merchant Agreement.
– The Acquirer has listed the Merchant in the Visa Merchant Alert Service. The Acquirer must
inform the Merchant of its rights under applicable Data Protection legislation, including subject
right of access.
● List complete information for each Merchant terminated for cause on the Visa Merchant Alert
Service by the end of the business day following the day that written notification was sent to the
Merchant
● Retain Merchant Agreement termination information as listed on the Visa Merchant Alert Service
● Provide assistance to an enquiring Member as to the reasons for listing the Merchant
● Pay all associated fees
● In the Europe Region (Estonia), list fraudulent Merchants on the National Merchant Alert List

Visa provides the Visa Merchant Alert Service and will ensure that it complies with those requirements
of the Guidelines for Terminated Merchant Databases (approved by the Article 29 – Data Protection
Working Party) that are allocated to the database operator, as may be amended from time to time.

Visa may impose a non-compliance assessment each time that an Acquirer fails to list a Merchant on
the Visa Merchant Alert Service.

ID# 0029603 Edition: Oct 2017 | Last Updated: Apr 2017

10.22 Fraud Detection Systems

10.22.1 Fraud Detection Systems – Europe Region

10.22.1.1 Issuer Requirements Relating to Fraud Detection Systems – Europe Region

In the Europe Region, an Issuer must subscribe to and actively participate in one of the following:

● A fraud detection system provided by Visa

14 October 2017 Visa Confidential PSR-845

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Risk
Fraud Detection Systems

● An equivalent authorization scoring neural network or rules-based system approved by Visa

An Issuer that does not comply may be subject to a non-compliance assessment.

ID# 0029605 Edition: Oct 2017 | Last Updated: Oct 2016

PSR-846 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Dispute Resolution
Visa Core Rules and Visa Product and Service Rules

11 Dispute Resolution

11.1 Chargebacks and Representments

11.1.1 Member Responsibilities for Dispute Resolution

11.1.1.1 Mutual Assistance Between Members

A Member must attempt to offer mutual assistance to other Members to resolve disputes between
both:

● Its Cardholder and another Member's Merchant

● Its Merchant and another Member's Cardholder

If a Cardholder or Merchant accepts financial liability for a Transaction, its Member must reimburse the
other Member directly.

ID# 0003250 Edition: Oct 2017 | Last Updated: Oct 2014

11.1.1.2 Issuer Responsibilities to Cardholders for Dispute Resolution

An Issuer must resolve Cardholder disputes under the Visa Rules by extending to Cardholders all
protections provided on any Visa Card under applicable laws or regulations and by utilizing the Issuer's
customary practices to resolve Cardholder disputes, regardless of which type of Visa Card was used.1
Thus, the resolution of such Cardholder disputes will be the same in similar circumstances regardless
of which type of Visa Card was used. The foregoing applies only with respect to Transactions on Cards
using the Visa Brand Mark, not to Transactions using any other payment card brand even if such brand
is on the Visa Card.
1
An Issuer must establish enhanced customer support practices to service Visa Signature, Visa Signature Preferred, and Visa
Infinite Cardholders during the dispute resolution process.

ID# 0003557 Edition: Oct 2017 | Last Updated: Oct 2017

14 October 2017 Visa Confidential PSR-847

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Dispute Resolution
Chargebacks and Representments

11.1.2 Use of Visa Systems

11.1.2.1 Use of Visa Systems for Dispute Processing

A Member must use VisaNet to process a Chargeback or Representment.1 This requirement does not
apply to domestic Interchange processed under a Private Agreement.

A Member must use Visa Resolve Online or the Electronic Documentation Transfer Method to do all of
the following:

● Respond to a Retrieval Request2

● Send Chargeback, Representment, Arbitration, or Compliance documentation
● Make a pre-Arbitration or pre-Compliance attempt
● Process a pre-Arbitration or pre-Compliance response
● File an Arbitration or Compliance case3
● Withdraw an Arbitration or Compliance case
● File an appeal of an Arbitration or Compliance

An Issuer or Acquirer must provide documentation for a Chargeback or Representment in English or

provide translations of any non-English documentation.
1
In the Europe Region, this rule does not apply. Where a Member uses Visa for processing, as specified in Section 1.1.1.2,
“Applicability of Processing Rules – Europe Region,” it must refer to Visa Europe Operating Regulations – Processing.
2
A Response to Retrieval Request reason code 27 (Healthcare Auto-substantiation Request) must not be processed using
Visa Resolve Online.
3
A Member must not combine more than 10 dispute Transactions in the same case. The Account Number, Acquirer,
Merchant name, Merchant location, and dispute reason code must be the same in each dispute.

ID# 0003271 Edition: Oct 2017 | Last Updated: Oct 2017

11.1.2.2 Visa Right to Grant Exceptions to Dispute Processing Requirements

If a Member misses a deadline or does not submit documentation electronically because of Visa back
office service platform failure, Visa may negate the impact by granting an exception to Visa dispute
processing deadlines or documentation requirements.

ID# 0027132 Edition: Oct 2017 | Last Updated: Oct 2014

PSR-848 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Dispute Resolution
Visa Core Rules and Visa Product and Service Rules

11.1.2.3 Use of Information in Visa Resolve Online

Visa Resolve Online and the information obtained through its use are the property of Visa and are for
the sole use of Members in support of their Visa programs.

Except for information relating to the Member’s own Cardholders or Merchants, a Member must not
disclose to any other party any information obtained through its use of Visa Resolve Online unless
otherwise permitted by the Visa Rules.

ID# 0008469 Edition: Oct 2017 | Last Updated: Oct 2017

11.1.3 Retrieval Request and Fulfillment

11.1.3.1 Retrieval Request Data Requirements

Effective for Transactions completed through 21 April 2017

An Issuer must use one of the codes in Table 11-1, “Retrieval Request Reason Codes,” when
requesting a Transaction Receipt copy or Substitute Transaction Receipt:

Effective for Transactions completed on or after 22 April 2017

An Issuer must use one of the codes in Table 11-1, “Retrieval Request Reason Codes,” when
requesting a Transaction Receipt copy:

Table 11-1: Retrieval Request Reason Codes

Request Reason for Copy Request Code

Request for copy bearing signature1 28

Cardholder request due to dispute 30

Fraud analysis request 33

Legal process request 34

1
Not applicable to a Vehicle-Specific Fleet Card Transaction.

If the Transaction contained a payment Token, the Issuer must include the payment Token in the
Retrieval Request.

ID# 0003255 Edition: Oct 2017 | Last Updated: Apr 2017

14 October 2017 Visa Confidential PSR-849

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Dispute Resolution
Chargebacks and Representments

11.1.3.2 Retrieval Request Fulfillment Requirements

Effective for Transactions completed through 21 April 2017

To fulfill a Retrieval Request, an Acquirer must provide the documentation specified in Table 11-2,
“Fulfillment Types,” within 30 days of receipt of the Retrieval Request.

Table 11-2: Fulfillment Types

Transaction Type Fulfillment Type

Face-to-Face Environment The Merchant or Acquirer copy of the Transaction Receipt bearing the
Transaction signature that was used to verify the Cardholder

T&E Transaction All of the following:

● A copy of the Transaction Receipt or a Substitute Transaction Receipt
● Card Imprint, if available
● Cardholder signature, if available
● T&E Document, if applicable

Preauthorized Health Care In the US Region, a copy of the Order Form

Transaction

Card-Absent Environment A Substitute Transaction Receipt

Transaction

Credit Transaction For a Transaction involving a Member in the Europe Region, a log
indicating that the Credit Transaction has been processed to the Card
Account Number
For a Transaction not involving a Member in the Europe Region, a log
indicating that the Credit Transaction has been processed for the same
Cardholder

Effective for Transactions completed through 21 April 2017

A Fulfillment must comply with all of the following:

● Be legible enough for the Cardholder to read or for the Issuer to identify the Account Number
or payment Token
● Include either:
– The unique 12-digit identifier assigned by VisaNet1 to a request for a Transaction Receipt
copy
– In the Europe Region, the Copy Request Identifier
● In the US Region, for a Domestic Transaction, include a unique 9-digit control number
assigned by the Issuer to identify the source of the request1

PSR-850 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Dispute Resolution
Visa Core Rules and Visa Product and Service Rules

A Nonfulfillment Message must also identify the reason for nonfulfillment using one of the
following reasons:

● Invalid Request: Incorrect Account Number

● Invalid Request: Not a valid Acquirer Reference Number
● Item could not be located – Chargeback
● Acquirer will not fulfil – Chargeback
● Transaction Receipt not required or previously fulfilled

Effective for Transactions completed through 21 April 2017

An Acquirer may send a Nonfulfillment Message only for one of the following:

● A Retrieval Request that is received later than the Transaction Receipt retention period
specified in Section 5.10.2, “Transaction Receipt Retention Period”
● A Transaction type specified in Table 11-3, “Retrieval Request - Invalid Transaction Types”

Table 11-3: Retrieval Request – Invalid Transaction Types

 Region  Invalid Transaction Type

 All ● An ATM Transaction

● An Unattended Transaction
● A Visa Easy Payment Service Transaction2
● An EMV PIN Transaction
● A Contactless Transaction in which a PIN was used3
● A Transaction in which a Consumer Device Cardholder Verification Method
(CDCVM) was used3
● A T&E Transaction that contains all required enhanced data in the Clearing Record

 Canada Region ● A domestic Card-present Transaction with signature verification, made at a

Compliant Chip Card Reading Device with a compliant PIN-entry device capable of
both of the following:
– Processing full data through VisaNet
– Supporting plaintext and enciphered offline PIN at POS, or enciphered online
PIN at ATMs as set out in Chip Specifications
● A Straight Through Processing Transaction

LAC Region A Brazil Domestic Transaction that is one of the following:

● A Chip-initiated Transaction
● A Magnetic Stripe-read Transaction with PIN Verification

14 October 2017 Visa Confidential PSR-851

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
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 Region  Invalid Transaction Type

● A Magnetic Stripe-read Transaction at a Chip-Reading Device

● A Contactless Payment Transaction
● A manual or key-entered Transaction
● An Installment Transaction, except for the first Installment Transaction
● A Card-Absent Environment Transaction
● A Transaction under BRL 15

 US Region ● A Straight Through Processing Transaction

● A Visa Large Purchase Advantage Transaction
1
In the US Region, this does not apply to a copy request for an Intraregional Healthcare Auto-Substantiation
Transaction.
2
In the Europe Region, this does not apply.
3
This does not apply to a Retrieval Request for a T&E Transaction, Manual Cash Disbursement, or Quasi-Cash
Transaction. 

Effective for Transactions completed on or after 22 April 2017

An Acquirer must fulfill a Retrieval Request if all of the following apply:

● The Retrieval Request is received within 120 calendar days from the Processing Date
● The Transaction occurred in a Face-to-Face Environment
● The Acquirer or Merchant is required to obtain Cardholder signature for the Transaction

To fulfill a Retrieval Request, an Acquirer must provide documentation within 30 days of receipt of
the Retrieval Request, as follows:

● The Merchant or Acquirer copy of the Transaction Receipt bearing the signature that was used
to verify the Cardholder. An Acquirer may reproduce the Cardholder signature obtained using
an electronic capture device.
● In the US Region, for Preauthorized Health Care Transaction, a copy of the Order Form

A Fulfillment must comply with all of the following:

● Be legible enough for the Cardholder to read or for the Issuer to identify the Account Number
or payment Token
● Include either:
– The unique 12-digit identifier assigned by VisaNet1 to a request for a Transaction Receipt
copy
– In the Europe Region, the Copy Request Identifier

PSR-852 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
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● In the US Region, for a Domestic Transaction, include a unique 9-digit control number
assigned by the Issuer to identify the source of the request1

An Acquirer may send a Nonfulfillment Message for a Transaction specified in Table 11-4,
“Retrieval Request - Allowable Nonfulfillment Transaction Types”

Table 11-4: Retrieval Request – Allowable Nonfulfillment Transaction Types

Region Invalid Transaction Type

All Any Transaction for which the Issuer received a signed Transaction Receipt
through the Visa Merchant Purchase Inquiry system

Canada Region A Domestic Transaction in a Card-Present Environment with signature verification

that occurred at a Compliant Chip Card Reading Device with a compliant PIN-
entry device

LAC Region A Brazil Domestic Transaction

US Region A Visa Large Purchase Advantage Transaction

1
In the US Region, this does not apply to a copy request for an Intraregional Healthcare Auto-Substantiation Transaction.

ID# 0027839 Edition: Oct 2017 | Last Updated: Apr 2017

11.1.3.3 Chargeback and Representment Rights Following Retrieval Request

An Issuer may initiate a Chargeback for the applicable Chargeback reason code if any of the following
apply:

● The Acquirer did not respond to a Retrieval Request within 30 calendar days of the request.
● The Acquirer sent a Nonfulfillment Message.
● The Acquirer did not send a valid or correct Fulfillment.

If a Retrieval Request is required for the reason code, a Representment is invalid if any of the following
apply:

● The Acquirer did not respond to the Retrieval Request.

● The Acquirer responded with a Nonfulfillment Message code 03 or 04.
● The Acquirer provided a Fulfillment that did not contain all the required data elements.

ID# 0003264 Edition: Oct 2017 | Last Updated: Oct 2015

11.1.3.4 Required Content for Retrieval Requests

A Retrieval Request must contain all of the following data:

14 October 2017 Visa Confidential PSR-853

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
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● Acquirer Reference Number

● Account Number
● Transaction Date of original Presentment
● Merchant Category Code (MCC)
● Either the Transaction Amount in the Transaction Currency or a complete description of the
Merchant’s business
● Applicable Retrieval Request reason code

ID# 0029804 Edition: Oct 2017 | Last Updated: Oct 2016

11.1.4 Dispute Amount

11.1.4.1 Chargeback Amount

The Issuer must charge back in the Billing Currency1 for either:

● Actual billed amount

● Partial Transaction amount equal to the disputed amount

For a Transaction completed in a jurisdiction where surcharging is permitted, the Issuer may include
the surcharge amount in the Chargeback amount. For partial Chargebacks, any surcharge amount
must be pro-rated.
1
In Venezuela, for an International Transaction, must be in either the Transaction Currency or the Issuer's Settlement Currency

ID# 0003297 Edition: Oct 2017 | Last Updated: Apr 2015

11.1.4.2 Minimum Chargeback Amounts

Minimum Chargeback amounts apply as follows:

Table 11-5: Minimum Chargeback Amount

Transaction Type Applicable Chargeback Minimum Country Region
Reason Code Chargeback Amount

T&E All except the USD 25 (or local All

following Chargeback currency equivalent)2
reason codes:
● 62
● 751

PSR-854 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
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Transaction Type Applicable Chargeback Minimum Country Region

Reason Code Chargeback Amount

● 85, condition 3
● 90
● 93

Effective for All GBP 20 (or local currency Domestic Transaction

Chargebacks processed equivalent) in the Europe Region
through 13 October (United Kingdom)
2017
T&E

Automated Fuel Reason code 81 USD 10 (or local All excluding

Dispenser currency equivalent) Transactions involving a
Member in the Europe
Region

Effective for Reason code 62 USD 25 Domestic Transaction in

Transactions completed condition 2 the US Region
through 13 April 2018
All

Unattended Reason code 81 EUR 25 Domestic Transaction

condition 3 (if a PIN- in the Europe Region
Preferring Chip Card was (United Kingdom)
used)
1
In the US Region, a USD 25 minimum amount applies to Domestic Transactions.
2
In the Europe Region, the minimum amount does not apply to V PAY Transactions.

ID# 0028014 Edition: Oct 2017 | Last Updated: Oct 2017

11.1.4.3 Representment Amount

For a Representment, the Representment amount field1 must contain one of the following:

● The same amount in the same Transaction Currency as in the original Presentment
● Partial Transaction amount to remedy the Chargeback
● The same or corrected amount in the Settlement Currency as received by the Acquirer for the
Chargeback
1
In Venezuela, must be in VEF

ID# 0003305 Edition: Oct 2017 | Last Updated: Apr 2015

14 October 2017 Visa Confidential PSR-855

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
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11.1.4.4 Currency Conversion Difference

If the Transaction Currency and the Billing Currency are different, VisaNet converts the Transaction
amount to the Billing Currency using the Currency Conversion Rate.

The Acquirer is liable for any difference between the Chargeback amount and the Representment
amount.

The Issuer is liable for any difference between the amount originally presented and the Representment
amount.

ID# 0003306 Edition: Oct 2017 | Last Updated: Apr 2016

11.1.5 Chargeback Rights and Restrictions

11.1.5.1 Transaction Chargeback Method

An Issuer must separately charge back each Transaction.

This does not apply in the Europe Region for either:

● A Chargeback using reason code 83 that may contain up to 25 low-value Transactions, if all of the
following apply:
– The Chargeback uses the Acquirer Reference Number/Tracing Data of the earliest Transaction.
– Each Transaction relates to the same Account Number, Acquirer, Merchant name and Merchant
Outlet.
– Fraud activity is reported through the Visa Scheme Processor using an applicable fraud type
code for each Transaction.
– Each Transaction Amount is equal to or less than EUR 25 (or local currency equivalent).
– The total cumulative value of Transactions is less than or equal to EUR 250 (or local currency
equivalent). 
– All of the Transactions appear on a summary of low-value fraudulent Transactions, as set out in
the Dispute Resolution Form.
● For Sweden Domestic Transactions, a Chargeback using reason code 81 condition 1 that may
contain multiple Unattended Transactions if all Transactions relate to the same Account Number,
Acquirer, and Merchant

ID# 0003570 Edition: Oct 2017 | Last Updated: Apr 2017

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not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
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11.1.5.2 ATM Cash Disbursement Chargeback Eligibility

An Issuer may charge back an ATM Cash Disbursement only for the following Chargeback reason
codes:

● 62 (Counterfeit Transaction), excluding condition 3

● 74 (Late Presentment)
● 76 (Incorrect Currency or Transaction Code or Domestic Transaction Processing Violation)
● 82 (Duplicate Processing)
● 90 (Non-Receipt of Cash or Load Transaction Value at ATM or Load Device)

ID# 0028015 Edition: Oct 2017 | Last Updated: Oct 2014

11.1.5.3 Inclusion of Token in Chargeback

An Issuer that charges back a Transaction that contains a payment Token must include the
payment Token in the Chargeback.

ID# 0029109 Edition: Oct 2017 | Last Updated: Oct 2016

11.1.6 Chargeback Processing Requirements

11.1.6.1 Responsibility for Merchandise Held by a Customs Agency

For Chargeback reason codes 30, 53, and 85, a Merchant is responsible for merchandise held in a
customs agency, as follows:

Table 11-6: Merchant Responsibility for Merchandise Held by a Customs Agency

 Location of Customs Agency  Chargeback Reason Code/Condition

Any country except the Cardholder's country 30

The Merchant's country 53 (conditions 1, 2, 3, 6)

85 (condition 2)

 Any country 53 (condition 5)

ID# 0028017 Edition: Oct 2017 | Last Updated: Oct 2014

14 October 2017 Visa Confidential PSR-857

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
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11.1.6.2 Minimum Cardholder Letter Requirements

If the Chargeback requires an Issuer to provide an Acquirer with a signed Cardholder letter denying
authorization or participation in a Transaction, the Cardholder letter must include all of the following:

● Cardholder's complete or partial Account Number

● Merchant name(s)
● Transaction amount(s) 

In lieu of a signed Cardholder letter, an Issuer may provide the certification on behalf of the
Cardholder as specified in Table 11-7, “Cardholder Letter - Required Issuer Documentation.”

Table 11-7: Cardholder Letter – Required Issuer Documentation

Certification Method Required Issuer Documentation

Secure Online Banking All of the following:

● A document containing all of the following:
– Cardholder's complete or partial Account
Number
– Merchant name(s)
– Transaction Amount
● The unique identity1
● Issuer certification that the unique identity
represents the Cardholder's signature

Secure Telephone Banking for a Transaction not All of the following in the Visa Resolve Online
exceeding USD 1,000 (or local currency equivalent) Questionnaire or Dispute Resolution Form:
or, in the Europe Region, EUR 1,000 (or local currency
● The date and time of the call
equivalent)
● Issuer certification that the information was
received from the Cardholder using the same level
of security needed to complete a transfer of funds
to another financial institution
● In the Europe Region, the name of the Issuer’s
representative who responded to the call (if
available)
1
Any method used by the Cardholder that establishes a unique identity through use of a password and/or other log-on
identification method is considered a valid representation of the Cardholder signature.

ID# 0004139 Edition: Oct 2017 | Last Updated: Oct 2017

PSR-858 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
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11.1.6.3 Issuer Processing Requirements

On or before the Chargeback Processing Date, an Issuer must take the actions described in Table 11-8,
“Issuer Processing Requirements by Chargeback Condition,” for the Chargeback conditions shown:

Table 11-8: Issuer Processing Requirements by Chargeback Condition

Action  Chargeback Reason Code/Condition

 62  71  81  83

Close the Cardholder Account1,2 All   1,3,4 1

List the Account Number on the Exception File

with a Pickup Response for a minimum of 30 All 3 1,3,4 1
calendar days1,2

Report the Fraud Activity through VisaNet   3 1,2,4 All

Report the Fraud Activity through VisaNet      

3
using fraud type codes 0, 1, or 2

Report the Fraud Activity through VisaNet      

All
using fraud type code 4
1
In the Canada Region, this does not apply to a Transaction that uses a merchant provided contactless device that
contains no Visa account information but is tied to a Visa Cardholder account for Transaction billing purposes.
2
For a Transaction that contains a payment Token, the Issuer is not required to close the Cardholder Account or list the
Account Number on the Exception File, but it must deactivate the payment Token.

ID# 0028018 Edition: Oct 2017 | Last Updated: Apr 2017

11.1.7 Time Limits

11.1.7.1 Chargeback Time Limit

A Chargeback must be processed according to the time limit specified in Table 11-9, “Chargeback Time
Limits.”

The Chargeback time limit begins on the calendar day following the Transaction Processing Date.

Table 11-9: Chargeback Time Limits

 Reason Code Chargeback Description  Time Limit
(calendar
days) 

30 Services Not Provided or Merchandise Not Received  1201

14 October 2017 Visa Confidential PSR-859

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 Reason Code Chargeback Description  Time Limit

(calendar
days) 

41 Cancelled Recurring Transaction  120

53 Not as Described or Defective Merchandise  1201

57 Fraudulent Multiple Transactions  120

62 Counterfeit Transaction  120

70 Card Recovery Bulletin or Exception File  75

71 Declined Authorization  75

72 No Authorization  75

73 Expired Card  75

74 Late Presentment  120

75 Transaction Not Recognized  120

76 Incorrect Currency or Transaction Code or Domestic Transaction Processing  120

Violation

77 Non-Matching Account Number  75

78 Service Code Violation  75

80 Incorrect Transaction Amount or Account Number  120

81 Fraud – Card-Present Environment  120

82 Duplicate Processing  120

83 Fraud – Card-Absent Environment  120

85 Credit Not Processed  1201

86 Paid by Other Means  120

90 Non-Receipt of Cash or Load Transaction Value at ATM or Load Device  120

93 Visa Fraud Monitoring Program  1201

1
Unless otherwise specified in the reason code

ID# 0003288 Edition: Oct 2017 | Last Updated: Oct 2016

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11.1.7.2 Representment Time Limit

An Acquirer must process a Representment within 45 calendar days1,2,3,4 of the Chargeback Processing
Date. If applicable, the Acquirer must allow 5 calendar days5 from the Chargeback Processing Date for
receipt of documentation from the Issuer.

The time limit begins on the calendar day following the Chargeback Processing Date.
1
In the CEMEA Region (Nigeria), for a domestic POS Transaction, 5 business days, for a domestic ATM Transaction, 3 business
days
2
In the CEMEA Region (Egypt), for a domestic ATM Transaction, for Chargeback reason codes 82 and 90, 10 calendar days
3
In the AP Region (India), for a domestic ATM Transaction, for Chargeback reason codes 82 and 90, 6 calendar days
4
In the Europe Region (Poland), for a domestic ATM Transaction, for Chargeback reason code 90, 20 calendar days
5
In the CEMEA Region (Nigeria), for a domestic POS Transaction, 3 business days, for a domestic ATM Transaction, 1 business
day

ID# 0004110 Edition: Oct 2017 | Last Updated: Apr 2017

11.1.7.3 Chargeback or Representment Documentation Submission Time Limit

A Member must send Chargeback or Representment documentation within 5 calendar days1 of the
Processing Date of the Chargeback or Representment, as applicable.
1
In the CEMEA Region (Nigeria), for a Domestic Transaction, 3 calendar days

ID# 0003272 Edition: Oct 2017 | Last Updated: Apr 2016

11.1.8 Representment Processing Requirements

11.1.8.1 Return of Same Reason Code in Representment

An Acquirer must return the same reason code in the Representment that was received in the
Chargeback Clearing Record.

ID# 0003304 Edition: Oct 2017 | Last Updated: Oct 2014

11.1.8.2 Representment Processing Requirements

To process a Representment, an Acquirer must provide the Member message text and supporting
documentation or certification, as follows:

14 October 2017 Visa Confidential PSR-861

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
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Table 11-10: General Representment Processing Requirements

Representment Condition Applicable Member Message Text Supporting Documentation/
Reason Code Certification

A credit, Reversal, or, for  All As applicable:  None required

reason code 76 condition 5, a
● CRED MMDDYY
Reversal or an adjustment was
ARN X...X (23 or 24
processed.
digits)
● REVERSAL MMDDYY
● ADJUSTMENT/
CREDIT MMDDYY

The Issuer did not meet  All X...X (Specify the reason) None required unless
the applicable Chargeback otherwise specified under the
conditions. Chargeback reason code

The Acquirer or Originating  All See Chargeback reason code

Member can remedy the
Chargeback.

The Acquirer can provide 30, 53, 76,1  None required Both:
Compelling Evidence. 81, 83 ● Visa Resolve Online
Questionnaire or Dispute
Resolution Form
● Compelling Evidence
1
Does not apply in the Europe Region

ID# 0028020 Edition: Oct 2017 | Last Updated: Apr 2017

11.1.8.3 Use of Compelling Evidence

An Acquirer may submit Compelling Evidence at the time of Representment, as follows:

Table 11-11: Allowable Compelling Evidence

Item # Allowable Compelling Evidence1 Applicable Chargeback
Reason Code

30 53 76 81 83

1 Evidence, such as photographs or emails, to prove a link  X X   X X

between the person receiving the merchandise or services and
the Cardholder, or to prove that the Cardholder disputing the
Transaction is in possession of the merchandise and/or is using
the merchandise or services

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Item # Allowable Compelling Evidence

1 Applicable Chargeback
Reason Code

30 53 76 81 83

2 For a Card-Absent Environment Transaction in which the  X     X X

merchandise is collected from the Merchant location, any of the
following:
● Cardholder signature on the pick-up form
● Copy of identification presented by the Cardholder,2
● Details of identification presented by the Cardholder

3 For a Card-Absent Environment Transaction in which the  X     X X

merchandise is delivered, documentation (evidence of delivery
and time delivered) that the item was delivered to the same
physical address for which the Merchant received an AVS match
of Y or M. A signature is not required as evidence of delivery.

4 For an Electronic Commerce Transaction representing the  X     X X

sale of digital goods downloaded from a Merchant's website
or application, description of the merchandise or services
successfully downloaded, the date and time such merchandise
or services were downloaded, and 2 or more of the following:
● Purchaser's IP address and the device geographical location
at the date and time of the Transaction
● Device ID number and name of device (if available)
● Purchaser's name and email address linked to the customer
profile held by the Merchant
● Evidence that the profile set up by the purchaser on
the Merchant's website or application was accessed by
the purchaser and has been successfully verified by the
Merchant before the Transaction Date
● Proof that the Merchant's website or application was
accessed by the Cardholder for merchandise or services on
or after the Transaction Date
● Evidence that the same device and Card used in the
disputed Transaction were used in any previous Transaction
that was not disputed

5 For a Transaction in which merchandise was delivered to a  X     X X

business address, evidence that the merchandise was delivered
and that, at the time of delivery, the Cardholder was working
for the company at that address. A signature is not required as
evidence of delivery.

6 For a Mail/Phone Order Transaction, a signed order form       X  X 

14 October 2017 Visa Confidential PSR-863

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Item # Allowable Compelling Evidence

1 Applicable Chargeback
Reason Code

30 53 76 81 83

7 For a passenger transport Transaction, evidence that the  X     X X

services were provided and any of the following:
● Proof that the ticket was received at the Cardholder’s billing
address
● Evidence that the ticket or boarding pass was scanned at
the gate
● Details of frequent flyer miles relating to the disputed
Transaction that were earned or redeemed, including
address and telephone number, that establish a link to the
Cardholder
● Evidence of any of the following additional Transactions
related to the original Transaction: purchase of seat
upgrades, payment for extra baggage, or purchases made
on board the passenger transport

8 For an Airline Transaction involving a Member in the Europe       X   X

Region, evidence showing that the name is included in the
manifest for the departed flight and matches the name
provided on the purchased itinerary

9 For a T&E Transaction, evidence that the services were provided X     X X

and either:
● Details of loyalty program rewards earned and/or redeemed
including address and telephone number that establish a
link to the Cardholder
● Evidence that an additional Transaction or Transactions
related to the original Transaction, such as the purchase
of T&E service upgrades or subsequent purchases made
throughout the T&E service period, were not disputed

10 Effective for Chargebacks processed on or after 14 April 2018       X X

For a virtual Card Transaction at a Lodging Merchant, evidence
of the Issuer’s payment instruction sent through Visa Payables
Automation, containing all of the following:
● Issuer statement confirming approved use of the Card at
the Lodging Merchant
● Account Number
● Guest name
● Name of the company (requestor) and either their phone
number, fax number, or email address

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Item # Allowable Compelling Evidence

1 Applicable Chargeback
Reason Code

30 53 76 81 83

11 For a Card-Absent Environment Transaction, evidence that the       X X

Transaction used an IP address, email address, physical address,
and telephone number that had been used in a previous,
undisputed Transaction

12 Evidence that the Transaction was completed by a member of       X X

the Cardholder's household or family

13 Evidence that the person who signed for the merchandise X         

was authorized to sign for the Cardholder or is known by the
Cardholder

14 Evidence of one or more non-disputed payments for the same       X  X 

merchandise or service

15 For a Recurring Transaction, all of the following:       X   X

● Evidence of a legally binding contract held between the
Merchant and the Cardholder
● Proof the Cardholder is using the merchandise or services
● Evidence of a previous Transaction that was not disputed

16 For a Dynamic Currency Conversion (DCC) Transaction not     X    

involving a Member in the Europe Region, both:
● Evidence that the Cardholder actively chose DCC, such as a
copy of the Transaction Receipt showing a checked "accept"
box or evidence that the DCC solution requires electronic
selection by the Cardholder and choice could not be made
by the Merchant's representative
● A statement from the Acquirer confirming that DCC choice
was made by the Cardholder and not by the Merchant

17 In the Europe Region, evidence that the Cardholder has been X X      

compensated for the value of the merchandise or services
through another method

18 In the Europe Region, evidence that the initial Transaction to         X

set up a wallet was completed using Verified by Visa but any
subsequent Transaction from the wallet that was not completed
using Verified by Visa contained all wallet-related Transaction
data
1
In the Europe Region, an Acquirer may present Compelling Evidence not listed in this table.

14 October 2017 Visa Confidential PSR-865

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Dispute Resolution
Chargebacks and Representments

Item # Allowable Compelling Evidence

1 Applicable Chargeback
Reason Code

30 53 76 81 83
2
A Merchant must not require positive identification as a condition of Card acceptance, unless it is required or permitted
elsewhere in the Visa Rules.

ID# 0027267 Edition: Oct 2017 | Last Updated: Oct 2017

11.1.8.4 Intercompany Chargeback Process for Visa Easy Payment Service (VEPS) and
Small Ticket Transactions

Effective through 13 April 2018

For a Visa Easy Payment Service Transaction, Visa will pay in lieu of an Acquirer for a Chargeback
received from an Issuer in the Europe Region if:

● The MCC is invalid for a Small Ticket Transaction in the Europe Region.
● Visa confirms that the Transaction is eligible for Chargeback in the Europe Region.

ID# 0025699 Edition: Oct 2017 | Last Updated: Oct 2017

11.1.9 Chargeback Reason Codes

11.1.9.1 Reason Code Table Format

The Chargeback reason codes are organized in tables to show the applicable Chargeback condition
and geographical scope for different rules.

The reason code tables consist of 3 columns. The first column typically shows the applicable
Chargeback condition or Representment condition and, for processing requirements, the applicable
member message text. The second column contains the rule language and the third column specifies
the country or region for which the rule is applicable.

The following conventions apply:

● The word "General" in the first column of the table indicates that the rule may apply to any
Chargeback condition for that reason code.
● If a Chargeback condition number is specified in the first column, the rule applies only to
Chargebacks that are subject to that condition. The rule applies in addition to any applicable rules
shown as "General."

PSR-866 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Dispute Resolution
Visa Core Rules and Visa Product and Service Rules

● The third column shows the country or region for which the rule is applicable, using labels, as
follows: 

Table 11-12: Chargeback Country/Region Descriptions

Country/Region Label Description

All The rule applies to a Transaction between Members anywhere in the

world.

All excluding Europe The rule applies only to a Transaction that does not involve a Member
in the Europe Region.

Europe and Interregional including The rule applies to both:

Europe
● A Transaction in the Europe Region
● An Interregional Transaction between a Member outside the
Europe Region and a Member in the Europe Region.

[Region names] Interregional The rule applies only to an Interregional Transaction between the
named Visa Regions (for example: a rule labeled as “Canada/US
Interregional” applies only to an Interregional Transaction between
the Canada Region and the US Region).

[Region name] The rule applies only to a Transaction within the named Visa Region
(for example: a rule labeled as “AP” applies only to an Intraregional or
Domestic Transaction in the AP Region).

[Country name] Domestic The rule applies only to a Domestic Transaction within the named
country (for example: a rule labeled as “Brazil Domestic” applies only
to a Domestic Transaction in Brazil).

ID# 0027784 Edition: Oct 2017 | Last Updated: Apr 2017

11.1.9.2 Straight Through Processing Transaction Chargeback Eligibility

An Issuer may charge back a Straight Through Processing Transaction only for the following
Chargeback reason codes

● 74 (Late Presentment)
● 82 (Duplicate Processing)
● 86 (Paid by Other Means)

ID# 0029034 Edition: Oct 2017 | Last Updated: Apr 2015

14 October 2017 Visa Confidential PSR-867

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Dispute Resolution
Chargebacks and Representments

11.1.10 Chargeback Reason Code 30 – Services Not Provided or Merchandise Not

Received

11.1.10.1 Chargeback Conditions – Reason Code 30

Table 11-13: Chargeback Conditions – Reason Code 30
Country/
Condition Chargeback Conditions – Reason Code 30
Region

1 The Cardholder participated in the Transaction but the Cardholder or an All

authorized person did not receive the merchandise or services because
the Merchant or Prepaid Partner was unwilling or unable to provide the
merchandise or services.

ID# 0007461 Edition: Oct 2017 | Last Updated: Oct 2014

11.1.10.2 Chargeback Rights and Limitations – Reason Code 30

Table 11-14: Chargeback Rights and Limitations – Reason Code 30
Chargeback Country/
Chargeback Rights and Limitations – Reason Code 30
Condition Region

General ● The Chargeback amount is limited to the portion of services or All

merchandise not received.
● Before the Issuer may initiate the Chargeback, the Cardholder must
attempt to resolve the dispute with the Merchant or the Merchant's
liquidator.

General For a Chargeback related to non-receipt of travel services from a provider Europe
who has failed, if the services are covered by a bonding authority/insurance
scheme, the Issuer must attempt to obtain reimbursement from the
relevant bonding authority/insurance scheme, unless the bond or insurance
scheme is insufficient. If the bond or insurance scheme is insufficient, the
Issuer may use information in the public domain to initiate the Chargeback.

General Applies only if the Merchant is placed into liquidation or receivership France
Domestic 

ID# 0007462 Edition: Oct 2017 | Last Updated: Apr 2017

PSR-868 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Dispute Resolution
Visa Core Rules and Visa Product and Service Rules

11.1.10.3 Invalid Chargebacks – Reason Code 30

Table 11-15: Invalid Chargebacks – Reason Code 30
Chargeback Country/
Invalid Chargebacks – Reason Code 30
Condition Region

 The Chargeback is invalid for any of the following:

General ● A Transaction in which the Cardholder cancelled the merchandise or All

service before the expected delivery or service date
● A Transaction in which merchandise is being held by the Cardholder's
country's customs agency
● A Transaction that the Cardholder states is fraudulent
● A dispute regarding the quality of merchandise or service rendered
● A partial prepayment1 when the remaining balance was not paid and
the Merchant is willing and able to provide the merchandise or services

General ● The Cash-Back portion of a Visa Cash-Back Transaction All excluding

Europe
● An Automated Fuel Dispenser Transaction
1
Processed as specified in Section 5.9.9.1, “Requirements for Prepayments and Transactions Using Stored Credentials”

ID# 0007463 Edition: Oct 2017 | Last Updated: Oct 2016

11.1.10.4 Chargeback Time Limit – Reason Code 30

Table 11-16: Chargeback Time Limit – Reason Code 30
Chargeback Country/
Chargeback Time Limit – Reason Code 30
Condition Region

General If applicable, before initiating a Chargeback, an Issuer must wait 15 All

calendar days from either:1
● The Transaction Date, if the date the services were expected or the
delivery date for the merchandise is not specified
● The date the Cardholder returned or attempted to return the
merchandise, if the merchandise was returned due to late delivery
A Chargeback must be processed no later than either:
● 120 calendar days from the Transaction Processing Date

14 October 2017 Visa Confidential PSR-869

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Dispute Resolution
Chargebacks and Representments

Chargeback Country/
Chargeback Time Limit – Reason Code 30
Condition Region

● If the merchandise or services were to be provided after the

Transaction Processing Date, 120 calendar days from the last date that
the Cardholder expected to receive the merchandise or services or the
date that the Cardholder was first made aware that the merchandise or
services would not be provided, not to exceed 540 calendar days from
the Transaction Processing Date

General If an Issuer was required to obtain reimbursement from a bonding Europe

authority/insurance scheme, a Chargeback must be processed no later than
60 days from the date of the letter or advice from the bonding authority/
insurance scheme, not to exceed 540 days from the Transaction Processing
Date
1
Unless the waiting period would cause the Chargeback to exceed the Chargeback timeframe

ID# 0007464 Edition: Oct 2017 | Last Updated: Apr 2017

11.1.10.5 Chargeback Processing Requirements – Reason Code 30

Table 11-17: Chargeback Processing Requirements – Reason Code 30
Supporting Documentation/ Country/
Member Message Text
Certification – Reason Code 30 Region

General Visa Resolve Online Questionnaire or Dispute Resolution All

As applicable: Form stating any of the following, as applicable:

● SERVICES NOT RENDERED ● Services were not rendered by the expected date
MMDDYY ● Merchandise was not received
● MERCH NOT RECEIVED ● Expected arrival date of the merchandise
MMDDYY
● Merchandise not received at agreed location (Issuer
must specify)
● Cardholder attempted to resolve with Merchant
● Merchandise was returned MMDDYY
The Issuer must provide a detailed description of the
merchandise or services purchased, unless prohibited
by applicable laws or regulations. This description must
contain additional information beyond the data required
in the Clearing Record.

General Both: Europe

As applicable: ● Unless prohibited by applicable laws or regulations,
Dispute Resolution Form stating both:

PSR-870 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Dispute Resolution
Visa Core Rules and Visa Product and Service Rules

Supporting Documentation/ Country/

Member Message Text
Certification – Reason Code 30 Region

● SERVICES NOT RENDERED – An explanation of the attempt to resolve the

MMDDYY dispute with the bonding authority/insurance
scheme
● MERCH NOT RECEIVED
MMDDYY – The date of the letter or advice from the bonding
authority/insurance scheme
● If applicable, a Cardholder letter if the Cardholder is
disputing 3 or more Transactions that occurred within
a single 15-calendar day period and services were not
rendered or merchandise was not received

ID# 0007465 Edition: Oct 2017 | Last Updated: Oct 2016

11.1.10.6 Representment Processing Requirements – Reason Code 30

Table 11-18: Representment Processing Requirements – Reason Code 30
Supporting Documentation/ Country/
Member Message Text
Certification – Reason Code 30 Region

The Acquirer can remedy the Visa Resolve Online Questionnaire or Dispute Resolution All
Chargeback Form and either:
General ● Documentation to prove that the Cardholder or
● None required an authorized person received the merchandise or
services at the agreed location or by the agreed date
● For an Airline Transaction, evidence showing that the
name is included in the manifest for the departed
flight and it matches the name provided on the
purchased itinerary

ID# 0007468 Edition: Oct 2017 | Last Updated: Oct 2016

14 October 2017 Visa Confidential PSR-871

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Dispute Resolution
Chargebacks and Representments

11.1.11 Chargeback Reason Code 41 – Cancelled Recurring Transaction

11.1.11.1 Chargeback Conditions – Reason Code 41

Table 11-19: Chargeback Conditions – Reason Code 41
Country/
Condition Chargeback Conditions – Reason Code 41
Region

1 The Cardholder withdrew permission to charge the account for a Recurring All
Transaction or, in the Europe Region, an Installment Transaction.

2  The Acquirer or Merchant received notification that, before the Transaction All
was processed, the Cardholder's account was closed or, in the Europe
Region, facilities were withdrawn or the Cardholder deceased.

3 The Transaction amount was not within the range of amounts US Domestic
preauthorized by the Cardholder or the Merchant had agreed to notify
the Cardholder before processing each Recurring Transaction, and the
Merchant either:
● Did not notify the Cardholder in writing at least 10 calendar days
before the Transaction Date
● Notified the Cardholder at least 10 calendar days before the
Transaction Date but the Cardholder did not consent to the charge 

ID# 0007471 Edition: Oct 2017 | Last Updated: Oct 2016

11.1.11.2 Chargeback Rights and Limitations – Reason Code 41

Table 11-20: Chargeback Rights and Limitations – Reason Code 41
Chargeback Country/
Chargeback Rights and Limitations – Reason Code 41
Condition Region

General The Chargeback amount is limited to the unused portion of the service or All
merchandise.1
Before the Issuer may initiate the Chargeback, the Cardholder must
attempt to resolve the dispute with the Merchant or the Merchant’s
liquidator.
1
In the Europe Region, this does not apply to an Installment Transaction.

ID# 0007472 Edition: Oct 2017 | Last Updated: Oct 2017

PSR-872 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Dispute Resolution
Visa Core Rules and Visa Product and Service Rules

11.1.11.3 Invalid Chargebacks – Reason Code 41

Table 11-21: Invalid Chargebacks – Reason Code 41
Chargeback Country/
Invalid Chargebacks – Reason Code 41
Condition Region

  The Chargeback is invalid for any of the following:

General ● An Installment Transaction1 All

● An Unscheduled Credential-on-File Transaction
1
 Does not apply in the Europe Region

ID# 0007473 Edition: Oct 2017 | Last Updated: Oct 2017

11.1.11.4 Chargeback Processing Requirements – Reason Code 41

Table 11-22: Chargeback Processing Requirements – Reason Code 41
Supporting Documentation/ Country/
Member Message Text
Certification – Reason Code 41 Region

Chargeback Condition 1 None required All

● CH CANCELLED MMDDYY

Chargeback Condition 2 None required All

● NOTIFICATION ACCT
CLOSED MMDDYY

Chargeback Condition 2 None required Europe

● ACCOUNT CLOSED
MMDDYY
● FACILITIES WITHDRAWN
● CARDHOLDER DECEASED

Chargeback Condition 3 None required US Domestic

● TX AMT EXCEEDS CH
PREAUTHD RANGE

ID# 0007475 Edition: Oct 2017 | Last Updated: Oct 2016

14 October 2017 Visa Confidential PSR-873

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Dispute Resolution
Chargebacks and Representments

11.1.11.5 Representment Processing Requirements – Reason Code 41

Table 11-23: Representment Processing Requirements – Reason Code 41
Supporting Documentation/ Country/
Member Message Text
Certification – Reason Code 41 Region

The Acquirer can remedy the Both: All

Chargeback.
● Visa Resolve Online Questionnaire or Dispute
General Resolution Form
● None required ● Either:
– Documentation to prove that the service was not
cancelled1
– Documentation to prove that the Acquirer or
Merchant was not notified that the account was
closed

The Acquirer can remedy the Both: All excluding

Chargeback. Europe
● Visa Resolve Online Questionnaire
General
● Documentation to prove that the Transaction was not
● None required previously charged back
1
In the Europe Region, for Intraregional and Domestic Transactions, this does not apply when the Issuer has advised that
the account was closed, facilities withdrawn, or Cardholder deceased.

ID# 0007478 Edition: Oct 2017 | Last Updated: Oct 2017

11.1.12 Chargeback Reason Code 53 – Not as Described or Defective Merchandise

11.1.12.1 Chargeback Conditions – Reason Code 53

Table 11-24: Chargeback Conditions – Reason Code 53
Country/
Condition Chargeback Conditions – Reason Code 53
Region

1 Merchandise or services did not match what was described on the All excluding
Transaction Receipt or other documentation presented at the time of France
purchase.  Domestic

2 For a Card-Absent Environment Transaction, the Merchant's verbal Canada

description or other documentation presented at the time of purchase did Domestic
not match the merchandise or services received. US Domestic
Canada/US
Interregional

PSR-874 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Dispute Resolution
Visa Core Rules and Visa Product and Service Rules

Country/
Condition Chargeback Conditions – Reason Code 53
Region

3 The merchandise received by the Cardholder was damaged or defective. All excluding
France
Domestic 

4 The Cardholder disputes the quality of the merchandise or services. All excluding
France
Domestic

5 The merchandise was identified as counterfeit by: All excluding

France
● The owner of the intellectual property or its authorized representative
Domestic
● A customs agency, law enforcement agency, or other governmental
agency
● A neutral bona fide expert

6 The Cardholder claims that the terms of sale were misrepresented by the All excluding
Merchant. France
Domestic

ID# 0007481 Edition: Oct 2017 | Last Updated: Apr 2017

11.1.12.2 Chargeback Rights and Limitations – Reason Code 53

Table 11-25: Chargeback Rights and Limitations – Reason Code 53
Chargeback Country/
Chargeback Rights and Limitations – Reason Code 53
Condition Region

General ● The Chargeback amount is limited to the unused portion of the service All
or value of the returned merchandise.
● The Chargeback amount must not exceed the original Transaction
amount.
● Before the Issuer may initiate the Chargeback, the Cardholder must
attempt to resolve the dispute with the Merchant or the Merchant’s
liquidator.

Chargeback Before the Issuer may initiate a Chargeback, the Cardholder must return or All excluding
Condition 1, attempt to return the merchandise or cancel the services. Europe
2, 3, 4

Chargeback Before the Issuer may initiate a Chargeback, the Cardholder must return Europe and
Condition 1, the merchandise or cancel the services. If the Cardholder is unable to Interregional
3, 4 return merchandise which was delivered or installed by the Merchant, the including
Cardholder may instead attempt to return the merchandise. Europe

14 October 2017 Visa Confidential PSR-875

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Dispute Resolution
Chargebacks and Representments

Chargeback Country/
Chargeback Rights and Limitations – Reason Code 53
Condition Region

Chargeback For a V PAY Transaction, the Chargeback applies only to Electronic Europe
Condition 1, Commerce Transactions and Mail/Phone Order Transactions.
4, 6

Chargeback If the Cardholder was advised by one of the entities listed under All
Condition 5 Chargeback Condition 5 that the merchandise ordered was counterfeit,
the Chargeback applies even if the Cardholder has not received the
merchandise.

Chargeback The Chargeback applies for any of the following: All excluding
Condition 6 Europe
● A Transaction at a Merchant that is a timeshare reseller, timeshare
reseller advertiser, or a Merchant that recovers timeshare reseller fees1
● A Card-Absent Environment Transaction at Merchants who represent
that they recover, consolidate, reduce or amend existing financial
products or services, including:2
– Debt consolidation
– Credit repair/counseling
– Mortgage repair/modification/counseling
– Foreclosure relief services
– Credit card interest rate reduction services
● Effective for Transactions completed through 13 October 2017
Computer software, including anti-virus software that is sold using
inaccurate online advertisements or that contains malicious software
downloads
● Effective for Transactions completed on or after 14 October 2017
Technical services, technical support, or computer software, that is
sold using inaccurate online advertisements or that contains malicious
software downloads
● Business opportunities where the Merchant suggests an income will be
generated or recommends that the Cardholder purchases additional
items (such as better sales leads) to generate more income
● A Transaction where a Merchant advises the Cardholder that they can
recover the Cardholder’s funds and fails to provide services
● A Transaction at an outbound telemarketing Merchant
● Effective for Transactions completed on or after 14 October 2017
Investment products or services, (for example: binary options or
foreign exchange trading), where the Merchant refuses to allow the
Cardholder to withdraw available balances

PSR-876 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Dispute Resolution
Visa Core Rules and Visa Product and Service Rules

Chargeback Country/
Chargeback Rights and Limitations – Reason Code 53
Condition Region

Chargeback The Chargeback applies for any of the following: Europe and
Condition 6 Interregional
● A Transaction at a Merchant that is a timeshare reseller, timeshare
including
reseller advertiser, or a Merchant that recovers timeshare reseller fees1 Europe
● A Card-Absent Environment Transaction at Merchants that sell the
following merchandise or services:
– The recovery, consolidation, reduction, or amendment of existing
financial products or services2
– Effective for Transactions completed through 13 October 2017
Computer software, including anti-virus software, that is sold
using inaccurate online advertisements or that contains malicious
software downloads
– Effective for Transactions completed on or after 14 October 2017
Technical services, technical support, or computer software, that
is sold using inaccurate online advertisements or that contains
malicious software downloads
– Business opportunities where the Merchant suggests an income
will be generated or recommends that the Cardholder purchases
additional items (such as better sales leads) to generate more
income 
● Effective for Transactions completed on or after 14 October 2017
Investment products or services, (for example: binary options or
foreign exchange trading), where the Merchant refuses to allow the
Cardholder to withdraw available balances

Chargeback The Chargeback applies for Transactions that take place in a Card-Absent Europe
Condition 6 Environment where merchandise has been purchased through a trial
period, or, as a one-off purchase and the Cardholder was not clearly
advised of further billing after the purchase date.
1
This applies only to a Merchant that offers reseller services that are connected to timeshare property it does not own.
2
This condition is based on the type of merchandise or services sold and not solely on the MCC.

ID# 0007482 Edition: Oct 2017 | Last Updated: Oct 2017

11.1.12.3 Invalid Chargebacks – Reason Code 53

Table 11-26: Invalid Chargebacks – Reason Code 53
Chargeback Country/
Invalid Chargebacks – Reason Code 53
Condition Region

The Chargeback is invalid for any of the following:

14 October 2017 Visa Confidential PSR-877

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Dispute Resolution
Chargebacks and Representments

Chargeback Country/
Invalid Chargebacks – Reason Code 53
Condition Region

General ● The Cash-Back portion of a Visa Cash-Back Transaction All

● A dispute regarding Value-Added Tax (VAT)

Chargeback A Transaction in which the returned merchandise is held by any customs All
Condition agency except the Merchant’s country’s customs agency
1, 2, 3, 4

Chargeback Either: Canada

Condition 2 Domestic
● A Transaction in which the returned merchandise is held by any
customs agency except the Merchant's country's customs agency US Domestic
● A Transaction in which the merchandise or services provided do not Canada/US
match the Merchant's verbal or written description and the Transaction Interregional
is a Card-Absent Environment Transaction at a Merchant that sells any
of the following merchandise or services:
– Debt consolidation
– Credit repair/counseling
– Mortgage repair/modification/counseling
– Foreclosure relief service
– Credit card interest rate reduction services
– Anti-virus software that is sold using inaccurate online
advertisements or malicious software downloads to the
Cardholder's personal computer or other electronic device

Chargeback A dispute related solely to the quality of merchandise or services provided All
Condition 6

ID# 0007483 Edition: Oct 2017 | Last Updated: Oct 2016

11.1.12.4 Chargeback Time Limit – Reason Code 53

Table 11-27: Chargeback Time Limit – Reason Code 53
Chargeback Country/
Chargeback Time Limit – Reason Code 53
Condition Region

General Unless otherwise specified, a Chargeback must be processed no later than All
120 calendar days from one of the following:
● The Transaction Processing Date
● For merchandise or services purchased or provided on, before, or
after the Transaction Processing Date, the date the Cardholder received
the merchandise or services

PSR-878 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Dispute Resolution
Visa Core Rules and Visa Product and Service Rules

Chargeback Country/
Chargeback Time Limit – Reason Code 53
Condition Region

● For a partial prepayment,1 the Processing Date of the balance portion

of the Transaction

Chargeback Before initiating a Chargeback, the Issuer must wait 15 calendar days from All
Condition 1, the date the Cardholder returned or attempted to return the merchandise
2, 3, 4  or cancelled the services.
This does not apply if the waiting period would cause the Chargeback
to exceed the Chargeback timeframe or if the Merchant refuses the
cancellation or return.

Chargeback A Chargeback must be processed no later than 60 calendar days from the All
Condition 2, date the Issuer received the first Cardholder notification of the dispute, if all
4 the following apply:
● There is evidence in the notification of previous ongoing negotiations
between the Cardholder and the Merchant to resolve the dispute.
● The negotiations occurred within 120 days of the Transaction
Processing Date.
● The Chargeback Processing Date is no later than 540 calendar days
from the Transaction Processing Date.

Chargeback A Chargeback must be processed no later than 120 calendar days from All
Condition 5  the date the Cardholder received the merchandise or the date on which
the Cardholder was notified that the merchandise was counterfeit, not to
exceed 540 calendar days from the Transaction Processing Date.

Chargeback A Chargeback must be processed no later than 120 calendar days from All
Condition 6  the last date that the Cardholder expected to receive the merchandise or
services or the date on which the Cardholder was first made aware that
the merchandise or services would not be provided, not to exceed 540
calendar days from the Transaction Processing Date. 
A Chargeback must be processed no later than 60 calendar days from
the date the Issuer received the first Cardholder notification of the dispute,
if all the following apply:
● There is evidence in the notification of previous ongoing negotiations
between the Cardholder and the Merchant to resolve the dispute
● The negotiations occurred within 120 days of the Transaction
Processing Date
● The Chargeback Processing Date is no later than 540 calendar days
from the Transaction Processing Date
1
Processed as specified in Section 5.9.9.1, “Requirements for Prepayments and Transactions Using Stored Credentials”

ID# 0007484 Edition: Oct 2017 | Last Updated: Oct 2016

14 October 2017 Visa Confidential PSR-879

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Dispute Resolution
Chargebacks and Representments

11.1.12.5 Chargeback Processing Requirements – Reason Code 53

Table 11-28: Chargeback Processing Requirements – Reason Code 53
Supporting Documentation/ Country/
Member Message Text
Certification – Reason Code 53 Region

Chargeback Condition 1, 2, 3, Visa Resolve Online Questionnaire stating the following, as All excluding
4 applicable: Europe
As applicable: ● An explanation of what was not as described or
● NOT AS DESCRIBED defective or information regarding the quality-related
issue
● DEFECTIVE
MERCHANDISE ● The date the Cardholder received the merchandise or
services
● That the Cardholder attempted to resolve the dispute
with the Merchant
● The date the Cardholder returned or attempted to
return the merchandise or cancelled services.
● A detailed explanation of how and when the
Cardholder attempted to return the merchandise 
● The disposition of the merchandise
● The name of the shipping company
● An invoice/tracking number (if available)
● The date the Merchant received the merchandise
● In lieu of documentation, Issuer certification that
the Merchant refused the return of the merchandise,
refused to provide a return merchandise authorization,
or instructed the Cardholder not to return the
merchandise

Chargeback Condition 1, 3, 4 Both: Europe and

As applicable: Interregional
● Visa Resolve Online Questionnaire or Dispute
including
● NOT AS DESCRIBED Resolution Form stating the following, as applicable:
Europe
● DEFECTIVE – An explanation of what was not as described or
MERCHANDISE defective or information regarding the quality
related issue
– The date the Cardholder received the merchandise
or services
– That the Cardholder attempted to resolve the
dispute with the Merchant
– The date the Cardholder returned, or attempted
to return the merchandise or cancelled services

PSR-880 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Dispute Resolution
Visa Core Rules and Visa Product and Service Rules

Supporting Documentation/ Country/

Member Message Text
Certification – Reason Code 53 Region

– A detailed explanation of how and when the

Cardholder attempted to return the merchandise
– The disposition of the merchandise, if applicable
– The name of the shipping company
– An invoice/tracking number (if available)
– The date the Merchant received the merchandise
● Proof that the Merchant refused the return of
merchandise, refused to provide a return merchandise
authorization, or informed the Cardholder not to
return the merchandise, if applicable

Chargeback Condition 5 Visa Resolve Online Questionnaire or Dispute Resolution All

Form including all of the following:
● COUNTERFEIT
MERCHANDISE ● Certification that the Cardholder received notification
from one of the entities listed under Chargeback
Condition 5 that the merchandise is counterfeit
● The date the Cardholder received the merchandise
or received notification that the merchandise was
counterfeit
● A description of the counterfeit merchandise
● The disposition of the merchandise
● Information about the person or entity that indicated
the merchandise to be counterfeit, including the name
of the person and/or entity providing the notification,
and validation that the person or entity is qualified to
provide the notification

Chargeback Condition 6 All of the following: All excluding

Europe
● TERMS OF SALE ● Visa Resolve Online Questionnaire stating all of the
MISREPRESENTED following, as applicable:
– The date the merchandise was returned or the
service was cancelled
– The name of the shipping company
– The invoice/tracking number (if available)
– The date the Merchant received the merchandise

14 October 2017 Visa Confidential PSR-881

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Dispute Resolution
Chargebacks and Representments

Supporting Documentation/ Country/

Member Message Text
Certification – Reason Code 53 Region

– In lieu of documentation, Issuer certification that

the Merchant refused the return of merchandise,
refused to provide a return merchandise
authorization, or informed the Cardholder not to
return the merchandise
– That the Cardholder attempted to resolve the
dispute with the Merchant
– An explanation of what was not as described or
defective
– The date the Cardholder received the merchandise
or services
● Information from the Cardholder describing how the
Merchant's verbal and/or written representations do
not match the terms of sale to which the Cardholder
agreed
● Effective for Transactions completed on or after 14
October 2017
Copy of the Cardholder’s investment account showing
the date, withdrawal amount, and available balance at
the time the withdrawal request was made

Chargeback Condition 6 All of the following: Europe and

Interregional
● TERMS OF SALE ● Visa Resolve Online Questionnaire or Dispute
including
MISREPRESENTED Resolution Form stating all of the following as
Europe
applicable:
– The date the merchandise or the service was
cancelled
– The date the Merchant received the merchandise
– That the Cardholder attempted to resolve the
dispute with the Merchant
– The date the Cardholder received the merchandise
or services
● Documentation from the Cardholder describing how
the Merchant's written representations do not match
the terms of sale to which the Cardholder agreed

PSR-882 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Dispute Resolution
Visa Core Rules and Visa Product and Service Rules

Supporting Documentation/ Country/

Member Message Text
Certification – Reason Code 53 Region

● Effective for Transactions completed on or after 14

October 2017
Copy of the Cardholder’s investment account showing
the date, withdrawal amount and available balance at
the time the withdrawal request was made

ID# 0007485 Edition: Oct 2017 | Last Updated: Oct 2017

11.1.12.6 Representment Processing Requirements – Reason Code 53

Table 11-29: Representment Processing Requirements – Reason Code 53
Supporting Documentation/ Country/
Member Message Text
Certification – Reason Code 53 Region

The Acquirer can remedy the All of the following: Canada

Chargeback Domestic
● Visa Resolve Online Questionnaire
Chargeback Condition 2 US Domestic
● Documentation to prove that the merchandise or
● RETURNED MDSE NOT service matched what was described Canada/US
RECEIVED (if applicable) Interregional
● Merchant rebuttal addressing the Cardholder's claims
● If applicable, documentation to prove that the
Cardholder did not attempt to return the merchandise

The Acquirer can remedy the All of the following: All

Chargeback
● Visa Resolve Online Questionnaire or Dispute
Chargeback Condition 1, 3, 4 Resolution Form
● RETURNED MDSE NOT ● Documentation to prove that the merchandise or
RECEIVED (if applicable) service matched what was described
● Merchant rebuttal addressing the Cardholder's claims
● If applicable, documentation to prove that the
Cardholder did not attempt to return the merchandise

The Acquirer can remedy the Both: All

Chargeback
● Visa Resolve Online Questionnaire or Dispute
Chargeback Condition 5 Resolution Form
● None required ● Documentation to support the Merchant’s claim that
the merchandise was not counterfeit

The Acquirer can remedy the Both: All

Chargeback
● Visa Resolve Online Questionnaire or Dispute
Chargeback Condition 6 Resolution Form

14 October 2017 Visa Confidential PSR-883

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Dispute Resolution
Chargebacks and Representments

Supporting Documentation/ Country/

Member Message Text
Certification – Reason Code 53 Region

● None required ● Documentation to prove that the terms of sale of the

merchandise or services were not misrepresented

ID# 0007487 Edition: Oct 2017 | Last Updated: Oct 2016

11.1.13 Chargeback Reason Code 57 – Fraudulent Multiple Transactions

11.1.13.1 Chargeback Conditions – Reason Code 57

Table 11-30: Chargeback Conditions – Reason Code 57
Country/
Condition Chargeback Conditions – Reason Code 57
Region

1 All of the following: All

● All of the disputed Transactions occurred at the same Merchant Outlet.
● The Cardholder acknowledges participating in at least one Transaction at
the same Merchant Outlet.
● The Cardholder denies authorizing or participating in the disputed
Transaction.
● The Card was in the Cardholder's possession at the time of the disputed
Transaction.

ID# 0007490 Edition: Oct 2017 | Last Updated: Oct 2014

11.1.13.2 Invalid Chargebacks – Reason Code 57

Table 11-31: Invalid Chargebacks – Reason Code 57
Chargeback Country/
Invalid Chargebacks – Reason Code 57
Condition Region

  The Chargeback is invalid for any of the following:

General ● A Card-Absent Environment Transaction All

● A delayed charge or an amended amount processed as specified
in Section 5.9.7.3, “Conditions for Assessing Amended Amounts or
Delayed Charges”
● An Emergency Cash Disbursement
● An EMV PIN Transaction

PSR-884 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Dispute Resolution
Visa Core Rules and Visa Product and Service Rules

Chargeback Country/
Invalid Chargebacks – Reason Code 57
Condition Region

● A Contactless Transaction in which a PIN was used

● A Transaction in which a Consumer Device Cardholder Verification
Method (CDCVM) was used
● A Visa B2B Virtual Payments Program Transaction

General An Account Number on which the Issuer reported Fraud Activity using All excluding
fraud type code 3 (fraudulent application) Europe

General A PIN-Authenticated Visa Debit Transaction  US Domestic

General A V PAY Transaction Europe

ID# 0007492 Edition: Oct 2017 | Last Updated: Oct 2017

11.1.13.3 Chargeback Processing Requirements – Reason Code 57

Table 11-32: Chargeback Processing Requirements – Reason Code 57
Supporting Documentation/ Country/
Member Message Text
Certification – Reason Code 57 Region

General All of the following: All excluding

Europe
● None required ● Visa Resolve Online Questionnaire
● In lieu of documentation, Issuer certification that the
Cardholder does all of the following:
– Acknowledges participation in at least one
Transaction
– Denies authorizing or participating in the disputed
Transaction(s)
– States that the Card was in the Cardholder's
possession at the time the disputed Transaction
occurred
● In lieu of documentation, Issuer certification that
the acknowledged Transaction was not processed, if
applicable

General All of the following: Europe and

Interregional
● None required ● Visa Resolve Online Questionnaire or Dispute
including
Resolution Form
Europe
● A Cardholder letter stating that the Cardholder does
all of the following:

14 October 2017 Visa Confidential PSR-885

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Dispute Resolution
Chargebacks and Representments

Supporting Documentation/ Country/

Member Message Text
Certification – Reason Code 57 Region

– Acknowledges participation in at least one

Transaction
– Denies authorizing or participating in the disputed
Transaction(s)
– States that the Card was in the Cardholder's
possession at the time the disputed Transaction
occurred
● If the acknowledged Transaction was not processed,
the Issuer must supply the Cardholder copy of the
Transaction Receipt

ID# 0007494 Edition: Oct 2017 | Last Updated: Oct 2016

11.1.13.4 Representment Processing Requirements – Reason Code 57

Table 11-33: Representment Processing Requirements – Reason Code 57
Supporting Documentation/ Country/
Member Message Text
Certification – Reason Code 57 Region

The Acquirer can remedy the All of the following, if applicable: All
Chargeback
● Visa Resolve Online Questionnaire or Dispute
General Resolution Form 
● None required ● Irrefutable evidence to demonstrate that the
Cardholder participated in the disputed Transactions
● Evidence to show that the Chargeback was invalid

ID# 0007497 Edition: Oct 2017 | Last Updated: Oct 2016

11.1.14 Chargeback Reason Code 62 – Counterfeit Transaction

11.1.14.1 Chargeback Conditions – Reason Code 62

Table 11-34: Chargeback Conditions – Reason Code 62
Country/
Condition Chargeback Conditions – Reason Code 62
Region

1 All of the following: All

PSR-886 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Dispute Resolution
Visa Core Rules and Visa Product and Service Rules

Country/
Condition Chargeback Conditions – Reason Code 62
Region

● The Transaction was completed with a Counterfeit Card in a Card-

Present Environment.
● The Cardholder denies authorizing or participating in the Transaction.
● Online Authorization was obtained without transmission of the entire
unaltered data on track 1 or track 2, or Full-Chip Data.
● The Issuer reported the Transaction as counterfeit Fraud Activity
through VisaNet.

2 The Transaction qualifies for the EMV liability shift, as specified in Section All
1.11.1.3, “EMV Liability Shift Participation,” and all of the following:
● The Transaction was completed with a Counterfeit Card in a Card-
Present Environment.
● The Cardholder denies authorizing or participating in the Transaction.
● The Card is a Chip Card (first digit of the Service Code is 2 or 6).
● Either:
– The Transaction did not take place at a Chip-Reading Device
(terminal entry capability code was not 5).
– For a Transaction that does not involve a Member in the Europe
Region, the Transaction was Chip-initiated and, if the Transaction
was authorized Online, the Acquirer did not transmit the Full-Chip
Data to Visa in the Authorization Request.

ID# 0007509 Edition: Oct 2017 | Last Updated: Oct 2017

11.1.14.2 Invalid Chargebacks – Reason Code 62

Table 11-35: Invalid Chargebacks – Reason Code 62
Chargeback Country/
Invalid Chargebacks – Reason Code 62
Condition Region

  The Chargeback is invalid for any of the following: 

General ● An Emergency Cash Disbursement All

● A Visa B2B Virtual Payments Program Transaction

Chargeback Either: All

Condition 1
● The CVV was not encoded on the Card.
● The Transaction was completed with a Proprietary Card bearing the
Plus Symbol.

14 October 2017 Visa Confidential PSR-887

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Dispute Resolution
Chargebacks and Representments

Chargeback Country/
Invalid Chargebacks – Reason Code 62
Condition Region

Chargeback A V PAY Transaction Europe

Condition 1

Chargeback Any of the following: All

Condition 2
● The Transaction was a Chip-initiated Transaction (POS Entry Mode code
05 or 07).
● The Transaction was a Fallback Transaction.
● The Authorization record contains POS Entry Mode code 90 and the
Service Code encoded on the Magnetic Stripe does not indicate the
presence of a Chip.
● The CVV was in the Authorization Request but CVV verification was not
performed or the Authorization record indicates that the CVV failed
verification.

Chargeback A Transaction that contained a payment Token All excluding

Condition 2 Europe

Effective for A Small Ticket Transaction Europe

Transactions
completed
through 13
April 2018
Chargeback
Condition 2

Effective for A Transaction on an Account Number for which the Issuer has initiated US Domestic
Transactions more than 10 Chargebacks within the previous 120 calendar days
completed
through 13
April 2018
Chargeback
Condition 2

ID# 0007511 Edition: Oct 2017 | Last Updated: Oct 2017

11.1.14.3 Chargeback Processing Requirements – Reason Code 62

Table 11-36: Chargeback Processing Requirements – Reason Code 62
Supporting Documentation/ Country/
Member Message Text
Certification – Reason Code 62 Region

Chargeback Condition 1 ● For an ATM Transaction: None required All excluding

As applicable: Europe

PSR-888 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Dispute Resolution
Visa Core Rules and Visa Product and Service Rules

Supporting Documentation/ Country/

Member Message Text
Certification – Reason Code 62 Region

● For an ATM Transaction: ● For all other Transactions, all of the following, as
CH DISP, CVV ENCODED, applicable:
FRD RPT, ISS CVS
– Visa Resolve Online Questionnaire
PARTICIPANT
– Certification that the CVV was encoded on the
Card
– Certification that the Issuer was a participant
in the Card Verification Service at the time of
Authorization
– Cardholder letter denying authorization of or
participation in the Transaction, or certification
that the Cardholder denies authorization of or
participation in the Transaction
– Certification of the Card status based on
Issuer investigation (for example: lost, stolen,
counterfeit)
– Certification of the date the Fraud Activity was
reported through VisaNet using fraud type code 4
– Certification of the date the Account Number was
listed on the Exception File

Chargeback Condition 1 ● For an ATM Transaction: None required Europe and

As applicable: Interregional
● For all other Transactions, all of the following, as
including
● For an ATM Transaction: applicable:
Europe
CH DISP, CVV ENCODED, – Visa Resolve Online Questionnaire or Dispute
FRD RPT, ISS CVS Resolution Form
PARTICIPANT
– Certification that the CVV was encoded on the
Card
– Certification that the Issuer was a participant
in the Card Verification Service at the time of
Authorization
– For Transactions with a Transaction amount
equal to or less than USD 25 (or local currency
equivalent) or, in the Europe Region, EUR 25 (or
local currency equivalent), all of the following:
▪ Cardholder letter denying authorization
of or participation in the Transaction, or
certification that the Cardholder denies
authorization of or participation in the
Transaction

14 October 2017 Visa Confidential PSR-889

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Dispute Resolution
Chargebacks and Representments

Supporting Documentation/ Country/

Member Message Text
Certification – Reason Code 62 Region

▪ Certification of the date the Fraud Activity was

reported through VisaNet using fraud type
code 4
▪ Certification of the date the Account Number
was listed on the Exception File
– For a Transaction with a Transaction amount
greater than USD 25 (or local currency equivalent)
or, in the Europe Region, EUR 25 (or local
currency equivalent), Cardholder letter denying
authorization of or participation in the Transaction

Chargeback Condition 2 All of the following: All excluding

Europe
● EMV CARD, NON EMV ● Visa Resolve Online Questionnaire
DEVICE
● Cardholder letter denying authorization of or
participation in the Transaction, or certification
that the Cardholder denies authorization of or
participation in the Transaction
● Certification of the Card status based on Issuer
investigation (for example: lost, stolen, counterfeit)
● Certification of the date the Fraud Activity was
reported through VisaNet using fraud type code 4
● Certification of the date the Account Number was
listed on the Exception File

Chargeback Condition 2 All of the following: Europe and

Interregional
● EMV CARD, NON EMV ● Visa Resolve Online Questionnaire or Dispute
including
DEVICE Resolution Form
Europe
● For a Transaction with a Transaction amount equal to
or less than USD 25 (or local currency equivalent) or,
in the Europe Region, EUR 25 (or local currency
equivalent), all of the following:
– Cardholder letter denying authorization of or
participation in the Transaction, or certification
that the Cardholder denies authorization of or
participation in the Transaction
– Certification of the date the Fraud Activity was
reported through VisaNet using fraud type code 4
– Certification of the date the Account Number was
listed on the Exception File

PSR-890 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Dispute Resolution
Visa Core Rules and Visa Product and Service Rules

Supporting Documentation/ Country/

Member Message Text
Certification – Reason Code 62 Region

● For a Transaction with a Transaction amount greater

than USD 25 (or local currency equivalent), or,
in the Europe Region, EUR 25 (or local currency
equivalent), Cardholder letter denying authorization or
participation in the Transaction

ID# 0007513 Edition: Oct 2017 | Last Updated: Oct 2017

11.1.14.4 Representment Rights and Limitations – Reason Code 62

Table 11-37: Representment Rights and Limitations – Reason Code 62
Chargeback Representment Rights and Limitations – Reason Code 62 Country/
Condition Region

General For a Representment due to an Issuer not properly listing the Account All
Number on the Exception File, not properly reporting Fraud Activity, or not
closing an account, the Acquirer must provide information/documentation
to support this claim.

ID# 0007515 Edition: Oct 2017 | Last Updated: Apr 2017

11.1.14.5 Representment Processing Requirements – Reason Code 62

Table 11-38: Representment Processing Requirements – Reason Code 62
Supporting Documentation/ Country/
Member Message Text
Certification – Reason Code 62 Region

The Issuer did not meet As applicable All

the applicable Chargeback
conditions
Chargeback Condition 1
As applicable:
● AUTH DATE MMDDYY
CODE X...X
● POS XX (Specify POS Entry
Mode code value)
● AUTHENTICATION CRYPT
IN AUTH

14 October 2017 Visa Confidential PSR-891

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Dispute Resolution
Chargebacks and Representments

Supporting Documentation/ Country/

Member Message Text
Certification – Reason Code 62 Region

The Issuer did not meet As applicable All

the applicable Chargeback
conditions
Chargeback Condition 2
As applicable:
● X...X (Specify the reason)
● EMV DEVICE, POS 90,
NON CHIP SVCE CODE
● EXCP FILE NOT LSTD, FRD
NOT RPT, ACC NOT CLSD

The Acquirer can remedy the As applicable All

Chargeback
● X...X (Specify the reason)

ID# 0007516 Edition: Oct 2017 | Last Updated: Oct 2017

11.1.15 Chargeback Reason Code 70 – Card Recovery Bulletin or Exception File

11.1.15.1 Chargeback Conditions – Reason Code 70

Table 11-39: Chargeback Conditions – Reason Code 70
Country/
Condition Chargeback Conditions – Reason Code 70
Region

1 All of the following: All excluding

US Domestic
● The Transaction was below the Merchant's Floor Limit.
● The Merchant did not obtain Authorization.
● On the Transaction Date, the Account Number was listed in the Card
Recovery Bulletin for the Visa Region in which the Merchant Outlet is
located.

ID# 0007519 Edition: Oct 2017 | Last Updated: Oct 2015

PSR-892 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Dispute Resolution
Visa Core Rules and Visa Product and Service Rules

11.1.15.2 Chargeback Rights and Limitations – Reason Code 70

Table 11-40: Chargeback Rights and Limitations – Reason Code 70
Chargeback Country/
Chargeback Rights and Limitations – Reason Code 70
Condition Region

General The Chargeback applies whether or not a specific Account Number in a All excluding
blocked BIN appears in the Card Recovery Bulletin or Exception File. US Domestic

Chargeback If the Transaction Date was not transmitted in the Clearing Record, the All excluding
Condition 1 Chargeback applies if the Account Number was listed in the Card Recovery US Domestic
Bulletin within the 10 calendar days before the Transaction Processing Date.

ID# 0007520 Edition: Oct 2017 | Last Updated: Oct 2015

11.1.15.3 Invalid Chargebacks – Reason Code 70

Table 11-41: Invalid Chargebacks – Reason Code 70
Chargeback Country/
Invalid Chargebacks – Reason Code 70
Condition Region

The Chargeback is invalid for any of the following:

General ● A Transaction authorized through the Emergency Payment All excluding

Authorization Service US Domestic
● A Transaction completed at a Contactless-only Acceptance Device

General A V PAY Transaction Europe

Chargeback A Transaction that both: All excluding

Condition 1 US Domestic
● Occurred at a Chip-Reading Device
● Qualifies for the EMV liability shift, as specified in Section 1.11.1.3,
“EMV Liability Shift Participation”

ID# 0007521 Edition: Oct 2017 | Last Updated: Oct 2017

11.1.15.4 Chargeback Processing Requirements – Reason Code 70

Table 11-42: Chargeback Processing Requirements – Reason Code 70
Supporting Documentation/ Country/
Member Message Text
Certification – Reason Code 70 Region

Chargeback Condition 1 None required All excluding

US Domestic

14 October 2017 Visa Confidential PSR-893

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Dispute Resolution
Chargebacks and Representments

Supporting Documentation/ Country/

Member Message Text
Certification – Reason Code 70 Region

● LISTED CRB DATE

MMDDYY CRB REGION XX

ID# 0007523 Edition: Oct 2017 | Last Updated: Oct 2016

11.1.15.5 Representment Processing Requirements – Reason Code 70

Table 11-43: Representment Processing Requirements – Reason Code 70
Supporting Documentation/ Country/
Member Message Text
Certification – Reason Code 70 Region

The Acquirer can remedy the Evidence that the Transaction was Chip-initiated and offline- All excluding
Chargeback authorized, if applicable US Domestic
Chargeback Condition 1
As applicable:
● ACCT NUM NOT ON CRB
TRAN DATE MMDDYY
● CHECK-IN DATE MMDDYY
● RENTAL DATE MMDDYY
● EMBARK DATE MMDDYY
● AUTH DATE MMDDYY
CODE X...X
● EMV DEVICE, CRB N/A 

ID# 0007525 Edition: Oct 2017 | Last Updated: Oct 2016

11.1.16 Chargeback Reason Code 71 – Declined Authorization

11.1.16.1 Chargeback Conditions – Reason Code 71

Table 11-44: Chargeback Conditions – Reason Code 71
Country/
Condition Chargeback Conditions – Reason Code 71
Region

1 An Authorization Request received a Decline or Pickup Response and the All

Merchant completed the Transaction

2 All of the following: All

PSR-894 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Dispute Resolution
Visa Core Rules and Visa Product and Service Rules

Country/
Condition Chargeback Conditions – Reason Code 71
Region

● An Authorization Request for a Magnetic Stripe-read or

Chip-initiated Transaction received a Decline Response, or a Pickup
Response
● A subsequent Authorization was obtained by a means other than Voice
Authorization.
● The Merchant completed the Transaction.
● The Transaction was initiated with a Counterfeit Card.

ID# 0007529 Edition: Oct 2017 | Last Updated: Oct 2016

14 October 2017 Visa Confidential PSR-895

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Dispute Resolution
Chargebacks and Representments

11.1.16.2 Chargeback Rights and Limitations – Reason Code 71

Table 11-45: Chargeback Rights and Limitations – Reason Code 71
Chargeback Chargeback Rights and Limitations – Reason Code 71 Country/
Condition Region

Effective for A Chargeback of a Variable Fare Transaction is valid for the full Transaction Europe
Transactions amount if a Decline Response was sent and the Transaction amount was
completed greater than either:
through 13
● At a United Kingdom Merchant, GBP 6
October
2017 ● At a Merchant not in the United Kingdom, EUR 5 (or local currency
Chargeback equivalent)
Condition 1

Effective for A Chargeback of a Mass Transit Transaction is valid for the full Transaction All
Transactions amount if a Decline Response was sent and the Transaction amount was
completed greater than:
on or
● In the AP Region (Singapore), for a Domestic Transaction, SGD 15
after 14
October ● In the AP Region (India), for a Domestic Transaction, INR 100
2017
● In the CEMEA Region (Armenia, Azerbaijan, Belarus, Georgia,
Chargeback
Kazakhstan, Kyrgyzstan, Moldova, Tajikistan, Turkmenistan, Ukraine,
Condition 1
Uzbekistan), for a Domestic Transaction or Intraregional Transaction,
USD 1 (or local currency equivalent)
● In the CEMEA Region (Albania, Bosnia and Herzegovina, Kosovo,
Macedonia, Montenegro, Serbia), for a Domestic Transaction or
Intraregional Transaction, USD 2 (or local currency equivalent)
● In the Europe Region (except Netherlands, United Kingdom), for a
Domestic Transaction or Intraregional Transaction, EUR 5 (or local
currency equivalent)
● In the Europe Region (Netherlands), for an Intraregional Transaction,
EUR 5
● In the Europe Region (United Kingdom), for a Domestic Transaction,
GBP 10
● In the Europe Region (United Kingdom), for an Intraregional
Transaction, GBP 6
● In the LAC Region, for a Domestic Transaction or Intraregional
Transaction, USD 5 (or local currency equivalent)

ID# 0029876 Edition: Oct 2017 | Last Updated: Oct 2017

PSR-896 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Dispute Resolution
Visa Core Rules and Visa Product and Service Rules

11.1.16.3 Invalid Chargebacks – Reason Code 71

Table 11-46: Invalid Chargebacks – Reason Code 71
Chargeback Country/
Invalid Chargebacks – Reason Code 71
Condition Region

The Chargeback is invalid for any of the following:

General ● A Transaction that was authorized by Stand-In Processing All

● A Transaction that was authorized through the Emergency Payment
Authorization Service

Chargeback A Transaction for which Authorization was obtained after a Decline All
Condition 1 Response was received for the same purchase. This does not include an
Authorization Request that received a Pickup Response 04, 07, 41, or 43
or was submitted more than 12 hours1 after the submission of the first
Authorization Request.

General A V PAY Transaction Europe

1
The 12-hour limit does not apply in the Europe Region.

ID# 0007532 Edition: Oct 2017 | Last Updated: Oct 2017

11.1.16.4 Chargeback Processing Requirements – Reason Code 71

Table 11-47: Chargeback Processing Requirements – Reason Code 71
Supporting Documentation/ Country/
Member Message Text
Certification – Reason Code 71 Region

Chargeback Condition 1 None required All

● AUTH DECLINED
MMDDYY

Chargeback Condition 2 Both: All

● ISS CERT TX COUNTERFEIT ● Visa Resolve Online Questionnaire or Dispute
Resolution Form
● Issuer certification that the approved Transaction
was Counterfeit and both the initial and subsequent
Authorization Requests contained all of the following
identical data:
– Account Number
– Transaction Date
– Transaction amount

14 October 2017 Visa Confidential PSR-897

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Dispute Resolution
Chargebacks and Representments

Supporting Documentation/ Country/

Member Message Text
Certification – Reason Code 71 Region

– Merchant identification

ID# 0007535 Edition: Oct 2017 | Last Updated: Oct 2016

11.1.16.5 Representment Processing Requirements – Reason Code 71

Table 11-48: Representment Processing Requirements – Reason Code 71
Supporting Documentation/ Country/
Member Message Text
Certification – Reason Code 71 Region

The Acquirer can remedy the All of the following: All

Chargeback
● Visa Resolve Online Questionnaire or Dispute
General Resolution Form
As applicable: ● For a dispute involving special Authorization
● AUTH DATE MMDDYY procedures, Certification of Special Authorization
CODE X...X Representment Amount (Exhibit 3C). In the US Region,
this does not apply to a Domestic Transaction.
● TRAN IS MMDDYY NOT
MMDDYY ● Evidence that the Transaction was Chip-initiated and
offline-authorized, if applicable

ID# 0007537 Edition: Oct 2017 | Last Updated: Oct 2016

PSR-898 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Dispute Resolution
Visa Core Rules and Visa Product and Service Rules

11.1.17 Chargeback Reason Code 72 – No Authorization

11.1.17.1 Chargeback Conditions – Reason Code 72

Table 11-49: Chargeback Conditions – Reason Code 72
Country/
Condition Chargeback Conditions – Reason Code 72
Region

1 Effective for Transactions completed through 21 April 2017 All

The Transaction exceeded the Floor Limit and Authorization was not
obtained on the Transaction Date
Effective for Transactions completed on or after 22 April 2017
The Transaction exceeded the Floor Limit and Authorization was not
obtained on the date specified in Section 5.8.4.5, “Approval Response
Validity Timeframes.”

2 Authorization was obtained using invalid or incorrect data, or the MCC All
used in the Authorization Request does not match the MCC in the Clearing
Record of the first Presentment for the same Transaction.

ID# 0007541 Edition: Oct 2017 | Last Updated: Oct 2016

11.1.17.2 Chargeback Rights and Limitations – Reason Code 72

Table 11-50: Chargeback Rights and Limitations – Reason Code 72
Chargeback Country/
Chargeback Rights and Limitations – Reason Code 72
Condition Region

General ● The Chargeback is limited to the amount above the applicable Floor All
Limit for a Chip-initiated, Offline-Authorized Transaction
● If Authorization was obtained for an amount less than the Transaction
amount, the Chargeback is limited to either:
– The amount that was not authorized
– The difference between the Transaction amount and the amount
for which Authorization was required, as specified in Section
5.8.3.1, “Authorization Amount Requirements”
● An Authorization is invalid for a Fallback Transaction where the
appropriate values1 identifying the Transaction as a Fallback Transaction
are not included in the Authorization Request. For a Fallback
Transaction, the Merchant Floor Limit is zero.
1
Including the following: POS Entry Mode code is 01, 02, or 90, terminal entry
capability code is 5. If the POS Entry Mode code is 02 or 90, the first digit of the

14 October 2017 Visa Confidential PSR-899

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Dispute Resolution
Chargebacks and Representments

Chargeback Country/
Chargeback Rights and Limitations – Reason Code 72
Condition Region
Service Code must be 2 or 6. If the POS Entry Mode code is 01, the POS condition
code must be 00 or 03.

Chargeback The Chargeback applies to a Chip-initiated Transaction that included an All

Condition 1 Authorization Request Cryptogram (ARQC) in the Clearing Record but was
not authorized Online by the Issuer or the Issuer's agent.

Chargeback ● The Chargeback applies for the entire Transaction amount. All
Condition 2
● The Authorization is invalid if the Authorization Request contained
an incorrect Transaction Date, MCC, Merchant or Transaction type
indicator, country code, state code, special condition indicator, or other
required field.

ID# 0007542 Edition: Oct 2017 | Last Updated: Oct 2016

11.1.17.3 Invalid Chargebacks – Reason Code 72

Table 11-51: Invalid Chargebacks – Reason Code 72
Chargeback Country/
Invalid Chargebacks – Reason Code 72
Condition Region

The Chargeback is invalid for any of the following:

General A Transaction for which Partial Authorization was obtained and both: US Domestic
● The Partial Authorization indicator was present in the Authorization
Request.
● The Transaction amount does not exceed the amount in the Partial
Authorization Response.

Chargeback A Transaction that both:  Europe

Condition 1
● Is processed with a Visa Drive Card that is an “extra” Card which has a
Privately Contracted Agreement associated to it
● Contains either of the following MCCs:
– 4784 (Tolls and Bridge Fees)
– 7523 (Parking Lots, Parking Meters and Garages)

ID# 0007543 Edition: Oct 2017 | Last Updated: Oct 2016

PSR-900 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Dispute Resolution
Visa Core Rules and Visa Product and Service Rules

11.1.17.4 Chargeback Processing Requirements – Reason Code 72

Table 11-52: Chargeback Processing Requirements – Reason Code 72
Supporting Documentation/ Country/
Member Message Text
Certification – Reason Code 72 Region

Chargeback Condition 1 None required All

As applicable:
● NO AUTHORIZATION
● EMV CARD, NO AUTH,
EXCD CHIP FLOOR LIMIT
● EMV CARD, INVALID
FALLBACK DATA
● TRAN EXCEEDS AUTH
AMOUNT

Chargeback Condition 2 ● Visa Resolve Online Questionnaire All excluding

Europe
● AUTH OBTAINED USING ● In lieu of documentation, Issuer certification that the
INVALID DATA Authorization Request would have been declined if
valid data had been provided and an explanation of
why the inclusion of valid data would have caused the
Authorization Request to be declined

Chargeback Condition 2 ● Visa Resolve Online Questionnaire or Dispute Europe and

Resolution Form Interregional
● AUTH OBTAINED USING
including
INVALID DATA ● Documentation to support the Issuer's claim that the
Europe
Transaction would have been declined if Transaction
data had been provided in the Authorization Request

ID# 0007545 Edition: Oct 2017 | Last Updated: Oct 2016

11.1.17.5 Representment Processing Requirements – Reason Code 72

Table 11-53: Representment Processing Requirements – Reason Code 72
Supporting Documentation/ Country/
Member Message Text
Certification – Reason Code 72 Region

The Issuer did not meet As applicable All

the applicable Chargeback
conditions
General
As applicable:
● X...X (Specify the reason)

14 October 2017 Visa Confidential PSR-901

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Dispute Resolution
Chargebacks and Representments

Supporting Documentation/ Country/

Member Message Text
Certification – Reason Code 72 Region

● EMV CARD, VALID

FALLBACK DATA
● NOT AN EMV CARD, NON
EMV DEVICE

The Acquirer can remedy the Effective for Transactions completed through 21 April All
Chargeback 2017 for applicable Merchants, excluding Lodging
Chargeback Condition 1 Merchants, Cruise Lines, or Car Rental Merchants
As applicable: Effective for Transactions completed through 13 October
2017 for Lodging Merchants, Cruise Lines, or Car Rental
● AUTH DATE MMDDYY Merchants
CODE X...X AMT $XXX Both:
● TRAN DATE IS MMDDYY ● Visa Resolve Online Questionnaire or Dispute
NOT MMDDYY Resolution Form
● MO/TO (or EC) ORDER ● For a dispute involving special Authorization
DATE MMDDYY CODE procedures, both:
XXXXX AMT $XXXX
– Certification of Special Authorization
● MERCHANT SPECIAL Representment Amount (Exhibit 3C) or Dispute
AUTH MMDDYY CODE Resolution Form. In the US Region, this does not
XXXXX AMT XXXX apply to a Domestic Transaction.
– For a T&E Transaction, the Transaction Receipt
if the Merchant obtained valid Authorization
using special Authorization procedures between
the dates that the Transaction was initiated and
completed, and internal Authorization records
conflict 
Effective for Transactions completed on or after 22
April 2017 for applicable Merchants, excluding Lodging
Merchants, Cruise Lines, or Car Rental Merchants
Effective for Transactions completed on or after 14
October 2017 for Lodging Merchants, Cruise Lines, or
Vehicle Rental Merchants
Both:
● Visa Resolve Online Questionnaire or Dispute
Resolution Form
● For a dispute involving special Authorization
procedures where all of the following apply:
– The first Authorization Request included the
Initial/Estimated Authorization Request indicator.
– Subsequent Authorization Requests included the
Incremental Authorization Request indicator.

PSR-902 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Dispute Resolution
Visa Core Rules and Visa Product and Service Rules

Supporting Documentation/ Country/

Member Message Text
Certification – Reason Code 72 Region

– The same Transaction Identifier was used in all

Authorization Requests.
– Clearing Records were submitted within the
timeframes specified in Section 5.8.4.5, “Approval
Response Validity Timeframes.”
Both:
● The Transaction Receipt or other documentation
● Certification of all of the following:
– The date the Transaction was initiated
– The date the Transaction was completed
– The dates, authorized amounts, and
Authorization Codes of the approved
Authorizations

The Acquirer can remedy the Both: All

Chargeback
● Visa Resolve Online Questionnaire or Dispute
Chargeback Condition 2 Resolution Form
● None required ● V.I.P. System Authorization record and the Clearing
Record of the first Presentment

ID# 0007548 Edition: Oct 2017 | Last Updated: Oct 2017

11.1.18 Chargeback Reason Code 73 – Expired Card

11.1.18.1 Chargeback Conditions – Reason Code 73

Table 11-54: Chargeback Conditions – Reason Code 73
Country/
Condition Chargeback Conditions – Reason Code 73
Region

1 A Merchant completed a Transaction with a Card that expired before the All
Transaction Date and did not obtain Authorization

ID# 0007552 Edition: Oct 2017 | Last Updated: Oct 2014

14 October 2017 Visa Confidential PSR-903

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Dispute Resolution
Chargebacks and Representments

11.1.18.2 Chargeback Rights and Limitations – Reason Code 73

Table 11-55: Chargeback Rights and Limitations – Reason Code 73
Chargeback Country/
Chargeback Rights and Limitations – Reason Code 73
Condition Region

General ● Effective for Transactions completed through 21 April 2017 All

The Transaction Date is the date on which the Transaction occurred or
one of the following:
– For a Lodging Merchant, the check-in date
– For a Car Rental Merchant, the date the car was rented
– For a Cruise Line, the embarkation date 
● Effective for Transactions completed on or after 22 April 2017 The
Transaction Date is the earlier of either:
– The date on which the Transaction occurred
– The date on which the Transaction was initiated
● For a Mail/Phone Order Transaction or an Electronic Commerce
Transaction, the expiration date provided by the Cardholder is assumed
to be correct.

ID# 0007553 Edition: Oct 2017 | Last Updated: Oct 2017

11.1.18.3 Invalid Chargebacks – Reason Code 73

Table 11-56: Invalid Chargebacks – Reason Code 73
Chargeback Country/
Invalid Chargebacks – Reason Code 73
Condition Region

The Chargeback is invalid for any of the following:  

General ● A Transaction authorized through the Emergency Payment All

Authorization Service
● A Chip-initiated Transaction

 General ● A Recurring Transaction  Europe

● A V PAY Transaction

ID# 0007554 Edition: Oct 2017 | Last Updated: Oct 2017

PSR-904 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Dispute Resolution
Visa Core Rules and Visa Product and Service Rules

11.1.18.4 Chargeback Processing Requirements – Reason Code 73

Table 11-57: Chargeback Processing Requirements – Reason Code 73
Supporting Documentation/ Country/
Member Message Text
Certification – Reason Code 73 Region

General None required All

● CARD EXPIRED MMDDYY

ID# 0007556 Edition: Oct 2017 | Last Updated: Oct 2016

11.1.18.5 Representment Processing Requirements – Reason Code 73

Table 11-58: Representment Processing Requirements – Reason Code 73
Supporting Documentation/ Country/
Member Message Text
Certification – Reason Code 73 Region

The Acquirer can remedy the Both: All

Chargeback
● Visa Resolve Online Questionnaire or Dispute
General Resolution Form
As applicable: ● One of the following:
● AUTH DATE MMDDYY – The Merchant's Authorization log
● CARD NOT EXPIRED ON – Documentation to prove that the Card was not
TRAN DATE expired on the Transaction Date
● CHECK-IN DATE MMDDYY – Evidence that the Transaction was Chip-initiated
● RENTAL DATE MMDDYY and offline-authorized
● EMBARK DATE MMDDYY

ID# 0007558 Edition: Oct 2017 | Last Updated: Oct 2016

11.1.19 Chargeback Reason Code 74 – Late Presentment

11.1.19.1 Chargeback Conditions – Reason Code 74

Table 11-59: Chargeback Conditions – Reason Code 74
Country/
Condition Chargeback Conditions – Reason Code 74
Region

1 Both: All
● The Transaction was not processed within the required time limit

14 October 2017 Visa Confidential PSR-905

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Dispute Resolution
Chargebacks and Representments

Country/
Condition Chargeback Conditions – Reason Code 74
Region

● The Account Number was not in good standing on the Chargeback

Processing Date

2 The Transaction Date is more than 180 calendar days before the Processing All
Date

ID# 0007561 Edition: Oct 2017 | Last Updated: Oct 2014

11.1.19.2 Chargeback Rights and Limitations – Reason Code 74

Table 11-60: Chargeback Rights and Limitations – Reason Code 74
Chargeback Country/
Chargeback Rights and Limitations – Reason Code 74
Condition Region

General Effective for Transactions completed through 21 April 2017 All

For a T&E Transaction, the Transaction Date is:
● For a Lodging Merchant, the check-out date
● For a Car Rental Merchant, the return date
● For a Cruise Line, the disembarkation date

Chargeback The Chargeback applies only if the Transaction Processing Date is more than:  All excluding
Condition 1 Malaysia
● For an ATM or a Visa Electron Card Transaction, 5 calendar days after the
Domestic and
Transaction Date
Transactions
● For a Transaction processed using the Visa Prepaid Load Service, 2 acquired in
calendar days after the Transaction Date Japan
● For all other Transactions, 8 calendar days after the Transaction Date

Chargeback ● For and ATM or a Visa Electron Card Transaction, 5 calendar days after Transactions
Condition 1 the Transaction Date acquired in
Japan
● For a Transaction processed using the Visa Prepaid Load Service, 2
calendar days after the Transaction Date
● For all other Transactions, 30 calendar days after the Transaction Date

Chargeback The Chargeback applies only if the Transaction Processing Date is more than:  Malaysia
Condition 1 Domestic
● For an ATM or a Visa Electron Card Transaction, 5 calendar days after the
Transaction Date
● For a Transaction processed using the Visa Prepaid Load Service, 2
calendar days after the Transaction Date
● For an Automated Fuel Dispenser Transaction, 6 calendar days after the
Transaction Date

PSR-906 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Dispute Resolution
Visa Core Rules and Visa Product and Service Rules

Chargeback Country/
Chargeback Rights and Limitations – Reason Code 74
Condition Region

● For all other Transactions, 8 calendar days after the Transaction Date

ID# 0007562 Edition: Oct 2017 | Last Updated: Oct 2016

11.1.19.3 Invalid Chargebacks – Reason Code 74

Table 11-61: Invalid Chargebacks – Reason Code 74
Chargeback Invalid Chargebacks – Reason Code 74 Country/
Condition Region

The Chargeback is invalid for any of the following:

General A V PAY Transaction Europe

ID# 0030005 Edition: Oct 2017 | Last Updated: Oct 2017

11.1.19.4 Chargeback Processing Requirements – Reason Code 74

Table 11-62: Chargeback Processing Requirements – Reason Code 74
Supporting Documentation/ Country/
Member Message Text
Certification Region

Chargeback Condition 1 None required All

● ACCOUNT STATUS CODE __ (Supply the appropriate
code in the last position of the text)
– X=Counterfeit
– O=Account Closed
– C=Account Problem (in the US Region, includes
NSF)
– F=Other Fraud (lost, stolen, not received)

Chargeback Condition 2 None required All

● MORE THAN 180 DAYS LATE

ID# 0007573 Edition: Oct 2017 | Last Updated: Oct 2017

14 October 2017 Visa Confidential PSR-907

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Dispute Resolution
Chargebacks and Representments

11.1.19.5 Representment Processing Requirements – Reason Code 74

Table 11-63: Representment Processing Requirements – Reason Code 74
Supporting Documentation/ Country/
Member Message Text
Certification – Reason Code 74 Region

The Acquirer can remedy the Both: All

Chargeback
● Visa Resolve Online Questionnaire or Dispute
General Resolution Form
● CORRECT TRAN DATE ● The Transaction Receipt or other documentation with
MMDDYY a Transaction Date that disproves late Presentment

ID# 0007575 Edition: Oct 2017 | Last Updated: Oct 2016

11.1.20 Chargeback Reason Code 75 – Transaction Not Recognized

11.1.20.1 Chargeback Conditions – Reason Code 75

Table 11-64: Chargeback Conditions – Reason Code 75
Country/
Condition Chargeback Conditions – Reason Code 75
Region

1 The Cardholder does not recognize the Transaction and additional All
information beyond the data required in the Clearing Record is needed to
assist the Cardholder in identifying the Transaction

ID# 0007577 Edition: Oct 2017 | Last Updated: Oct 2014

11.1.20.2 Chargeback Rights and Limitations – Reason Code 75

Table 11-65: Chargeback Rights and Limitations – Reason Code 75
Chargeback Country/
Chargeback Rights and Limitations – Reason Code 75
Condition Region

General The Chargeback applies only for key-entered Transactions and Unattended All
Transactions.

General The Chargeback applies, regardless of the Electronic Commerce Indicator US Domestic

value, for Electronic Commerce Transactions conducted by Merchants
assigned the following MCCs:
● 4829 (Wire Transfer Money Orders)
● 5967 (Direct Marketing – Inbound Teleservices Merchant)

PSR-908 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Dispute Resolution
Visa Core Rules and Visa Product and Service Rules

Chargeback Country/
Chargeback Rights and Limitations – Reason Code 75
Condition Region

● 6051 (Non-Financial Institutions – Foreign Currency, Money Orders,

[not Wire Transfer], Travelers' Cheques)
● 7995 (Betting, including Lottery Tickets, Casino Gaming Chips, Off-
Track Betting, and Wagers at Race Tracks)

ID# 0007578 Edition: Oct 2017 | Last Updated: Oct 2017

11.1.20.3 Invalid Chargebacks – Reason Code 75

Table 11-66: Invalid Chargebacks – Reason Code 75
Chargeback Country/
Invalid Chargebacks – Reason Code 75
Condition Region

The Chargeback is invalid for any of the following: 

General ● A Transaction for which the Issuer used Retrieval Request reason code All
33 (fraud analysis request) or Retrieval Request reason code 34 (legal
process request)
● Effective for Transactions completed through 21 April 2017
A Transaction for which the Acquirer supplies a Fulfillment with all
required data specified in Section 5.10.4.1, “Required Substitute
Transaction Receipt Content”
● Effective for Transactions completed on or after 22 April 2017
A Transaction for which the Acquirer supplies a copy of the Transaction
Receipt containing all the required content
● A Transaction for which the No-Show indicator in the Clearing Record
is 1
● A Transaction that the Cardholder states is fraudulent
● A Telephone Service Transaction
● A T&E Transaction that contains required enhanced data in the
Clearing Record
● Effective for Transactions completed on or after 14 October 2017
A Mass Transit Transaction

General ● A Transaction for which the Acquirer provided evidence of an Imprint All excluding
Europe
● A Visa Easy Payment Service Transaction

14 October 2017 Visa Confidential PSR-909

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Dispute Resolution
Chargebacks and Representments

Chargeback Country/
Invalid Chargebacks – Reason Code 75
Condition Region

General An Electronic Commerce Transaction processed with Electronic Commerce Effective for
Indicator value 6 Transactions
processed
through 21
April 2017
All
excluding
Brazil
Domestic
and US
Domestic
Effective for
Transactions
processed on
or after 22
April 2017
All excluding
US Domestic

General An Electronic Commerce Transaction processed with Electronic Commerce All excluding
Indicator value 5 US Domestic

General A Transaction for which the Acquirer provided evidence of an Imprint and Europe and
a signature, PIN, or Consumer Device Cardholder Verification Method Interregional
(CDCVM) including
Europe

General A Contactless Payment Transaction Canada

Domestic

General ● Effective for Transactions completed though 13 October 2017 Europe

A Variable Fare Transaction
● A V PAY Transaction

General ● A CPS/Passenger Transport Transaction US Domestic

● A CPS/Automated Fuel Dispenser Transaction
● A PIN-Authenticated Visa Debit Transaction
● A Secure Electronic Commerce Transaction processed with Electronic
Commerce Indicator value 5 in the Authorization Request, if both:
– The Issuer responded to an Authentication Request with an
Authentication Confirmation using Verified by Visa.
– A Cardholder Authentication Verification Value was included in the
Authorization Request.

PSR-910 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Dispute Resolution
Visa Core Rules and Visa Product and Service Rules

Chargeback Country/
Invalid Chargebacks – Reason Code 75
Condition Region

● A Non-Authenticated Security Transaction processed with Electronic

Commerce Indicator value 6 in the Authorization Request if the
Transaction is not a Non-Reloadable Visa Prepaid Card Transaction, and
either:
– The Issuer, or Visa on behalf of the Issuer, responded to an
Authentication Request with an Attempt Response using Verified
by Visa.
– Both:
▪ A Cardholder Authentication Verification Value was included in
the Authorization Request.
▪ A Cardholder Authentication Verification Value was not
included in the Authorization Request and the Verified
Enrollment Response is N.

ID# 0007579 Edition: Oct 2017 | Last Updated: Oct 2017

11.1.20.4 Chargeback Processing Requirements – Reason Code 75

Table 11-67: Chargeback Processing Requirements – Reason Code 75
Supporting Documentation/ Country/
Member Message Text
Certification – Reason Code 75 Region

General None required All

● None Required

ID# 0007581 Edition: Oct 2017 | Last Updated: Oct 2016

11.1.20.5 Representment Processing Requirements – Reason Code 75

Table 11-68: Representment Processing Requirements – Reason Code 75
Supporting Documentation/ Country/
Member Message Text
Certification – Reason Code 75 Region

The Acquirer can remedy the Visa Resolve Online Questionnaire or Dispute Resolution All
Chargeback Form and both:
General ● A copy of the Transaction Receipt or a detailed
● None required description of the merchandise or services purchased

14 October 2017 Visa Confidential PSR-911

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Dispute Resolution
Chargebacks and Representments

Supporting Documentation/ Country/

Member Message Text
Certification – Reason Code 75 Region

● If applicable, additional information or Transaction

data that was not required in the Clearing Record (A
Representment for an Aggregated Transaction must
include details of the individual purchases that have
been aggregated)

ID# 0007586 Edition: Oct 2017 | Last Updated: Apr 2017

11.1.21 Chargeback Reason Code 76 – Incorrect Currency or Transaction Code

11.1.21.1 Chargeback Conditions – Reason Code 76

Table 11-69: Chargeback Conditions – Reason Code 76
Country/
Condition Chargeback Conditions – Reason Code 76
Region

1 The Transaction code is incorrect. All

2 The Transaction Currency is different than the currency transmitted through All
VisaNet.

3 The Cardholder was not advised that Dynamic Currency Conversion would Europe and
occur or was refused the choice of paying in the Merchant's local currency. Interregional
including
Europe

4 Dynamic Currency Conversion occurred and the Cardholder did not agree All excluding
to Dynamic Currency Conversion and did not make an active choice. Europe

5 The Merchant processed a credit refund and did not process a Reversal or All
an Adjustment for a Transaction Receipt processed in error.

ID# 0007589 Edition: Oct 2017 | Last Updated: Oct 2016

11.1.21.2 Chargeback Rights and Limitations – Reason Code 76

Table 11-70: Chargeback Rights and Limitations – Reason Code 76
Chargeback Chargeback Rights and Limitations – Reason Code 76   Country/
Condition Region

Chargeback For a Transaction processed with an incorrect Transaction code, the All
Condition 1 Chargeback amount is double the Transaction amount when either:

PSR-912 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Dispute Resolution
Visa Core Rules and Visa Product and Service Rules

Chargeback Chargeback Rights and Limitations – Reason Code 76   Country/

Condition Region

● A credit was processed as a debit.

● A debit was processed as a credit.

Chargeback The Chargeback applies for the entire Transaction amount.  All
Condition 2,
3, 4

Chargeback The Chargeback must be limited to the difference between the Credit All
Condition 5 Transaction and the original debit.

ID# 0007590 Edition: Oct 2017 | Last Updated: Oct 2016

11.1.21.3 Invalid Chargebacks – Reason Code 76

Table 11-71: Invalid Chargebacks – Reason Code 76
Chargeback Country/
Invalid Chargebacks – Reason Code 76
Condition Region

The Chargeback is invalid for any of the following: 

Chargeback A Transaction originating at a non-US ATM connected to the Plus System, All
Condition 2 Inc. and settled in USD

Chargeback A V PAY Transaction Europe

Condition 1,
2, 3, 5

ID# 0007591 Edition: Oct 2017 | Last Updated: Oct 2017

11.1.21.4 Chargeback Processing Requirements – Reason Code 76

Table 11-72: Chargeback Processing Requirements – Reason Code 76
Supporting Documentation/ Country/
Member Message Text
Certification – Reason Code 76 Region

Chargeback Condition 1 None required All

As applicable:
● CREDIT POSTED AS DEBIT
● DEBIT POSTED AS CREDIT
● PURCHASE POSTED AS
CASH

14 October 2017 Visa Confidential PSR-913

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Dispute Resolution
Chargebacks and Representments

Supporting Documentation/ Country/

Member Message Text
Certification – Reason Code 76 Region

● CASH POSTED AS
PURCHASE

Chargeback Condition 2 None required All

● TRAN CURRENCY IS XXX
NOT XXX (XXX = numeric
Currency Code value)

Chargeback Condition 3 All of the following: Europe and

As applicable: Interregional
● Visa Resolve Online Questionnaire or Dispute
including
● DCC -- CARDHOLDER Resolution Form
Europe
NOT ADVISED ● Both:
● DCC -- CARDHOLDER – A Cardholder letter stating that the Cardholder
REFUSED OPTION OF was not advised that Dynamic Currency
LOCAL CURRENCY Conversion would occur or was not offered a
choice to pay in the Merchant's local currency
– A copy of the Cardholder's Transaction Receipt (if
available)

Chargeback Condition 4 All of the following: All excluding

As applicable: Europe
● Visa Resolve Online Questionnaire
● DCC -- CARDHOLDER DID ● Issuer certification that the Cardholder did not agree
NOT AGREE TO DCC to Dynamic Currency Conversion and did not make an
● DCC -- CARDHOLDER active choice
DID NOT MAKE ACTIVE
CHOICE

Chargeback Condition 5 Visa Resolve Online Questionnaire that includes both: All excluding
Europe
● CREDIT INSTEAD OF ● An explanation of why the Credit Transaction was
REVERSAL processed in error
● Evidence of the original Transaction and the Credit
Transaction

Chargeback Condition 5 Visa Resolve Online Questionnaire or Dispute Resolution Europe and
Form that includes all of the following as applicable: Interregional
● CREDIT INSTEAD OF
including
REVERSAL ● An explanation of why the Credit Transaction was
Europe
processed in error
● Evidence of the original Transaction and the Credit
Transaction

PSR-914 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Dispute Resolution
Visa Core Rules and Visa Product and Service Rules

Supporting Documentation/ Country/

Member Message Text
Certification – Reason Code 76 Region

● If the Credit Transaction resulted from a Transaction

where the Cardholder asserts fraud, a copy of the
signed Cardholder letter

ID# 0007593 Edition: Oct 2017 | Last Updated: Oct 2016

11.1.21.5 Representment Rights and Limitations – Reason Code 76

Table 11-73: Representment Rights and Limitations – Reason Code 76
Chargeback Representment Rights and Limitations – Reason Code 76 Country/
Condition Region

Chargeback ● For a valid Chargeback, the Acquirer may represent the Transaction Europe and
Condition 3 in the Merchant's local currency for the Transaction amount before Interregional
Dynamic Currency Conversion, excluding fees or commission charges including
directly related to Dynamic Currency Conversion that were applied to Europe
the Transaction.
● For a Transaction processed through the Single Message System, the
Acquirer may process the Transaction as a first Presentment instead of
representing. The Acquirer may be responsible for a Chargeback under
Chargeback reason code 74 (Late Presentment).

Chargeback ● For a valid Chargeback, either: All excluding

Condition 4 Europe
– The Acquirer may present Compelling Evidence that the
Cardholder actively chose Dynamic Currency Conversion and
may represent the Transaction in the Transaction Currency (after
Dynamic Currency Conversion occurred), including fees or
commission charges directly related to the Dynamic Currency
Conversion that were applied to the Transaction.
– The Acquirer may represent the Transaction without Compelling
Evidence in the Merchant's local currency for the Transaction
amount before Dynamic Currency Conversion, excluding fees
or commission charges directly related to Dynamic Currency
Conversion that were applied to the Transaction.
● The Acquirer may process the Transaction as a first Presentment
instead of representing. The Acquirer may be responsible for a
Chargeback under Chargeback reason code 74 (Late Presentment).

ID# 0007596 Edition: Oct 2017 | Last Updated: Oct 2016

14 October 2017 Visa Confidential PSR-915

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Dispute Resolution
Chargebacks and Representments

11.1.21.6 Representment Processing Requirements – Reason Code 76

Table 11-74: Representment Processing Requirements – Reason Code 76
Supporting Documentation/ Country/
Member Message Text
Certification – Reason Code 76 Region

The Acquirer can remedy the ● For an ATM Transaction, none required All
Chargeback
● For all other Transactions, both:
Chargeback Condition 1
– Visa Resolve Online Questionnaire or Dispute
● None required Resolution Form
– Transaction Receipt or other record that proves
that the Transaction code was correct

The Acquirer can remedy the Both: All

Chargeback
● Visa Resolve Online Questionnaire or Dispute
Chargeback Condition 2 Resolution Form
● None required ● Transaction Receipt or other record that proves that
the Transaction currency was correct

The Acquirer can remedy the Both: All 

Chargeback
● Visa Resolve Online Questionnaire or Dispute
Chargeback Condition 3, 4 Resolution Form
● None required ● Acquirer certification that the Merchant is registered
to offer Dynamic Currency Conversion and a copy of
the Transaction Receipt showing the Merchant's local
currency

The Acquirer can remedy the Both:  All

Chargeback
● Visa Resolve Online Questionnaire or Dispute
Chargeback Condition 5 Resolution Form
● None required ● Explanation of why a Credit Transaction was processed
instead of a Reversal or an Adjustment

The Acquirer can provide All of the following: All excluding

Compelling Evidence1 Europe
● Visa Resolve Online Questionnaire
Chargeback Condition 4
● Compelling Evidence
● None required
● Acquirer certification confirming that Dynamic
Currency Conversion was chosen by the Cardholder
and not by the Merchant
● A copy of the Transaction Receipt

PSR-916 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Dispute Resolution
Visa Core Rules and Visa Product and Service Rules

Supporting Documentation/ Country/

Member Message Text
Certification – Reason Code 76 Region
1
Applies only to a Representment in the DCC currency

ID# 0007597 Edition: Oct 2017 | Last Updated: Oct 2016

11.1.22 Chargeback Reason Code 77 – Non-Matching Account Number

11.1.22.1 Chargeback Conditions – Reason Code 77

Table 11-75: Chargeback Conditions – Reason Code 77
Country/
Condition Chargeback Conditions – Reason Code 77
Region

1 The Merchant or the Acquirer processed a Transaction that did not receive All
an Authorization and used an Account Number that does not match any
Account Number on the Issuer's master file.

2 The Originating Member processed an Original Credit Transaction using an All

Account Number that does not match any Account Number on the Issuer's
master file.

ID# 0007601 Edition: Oct 2017 | Last Updated: Oct 2016

11.1.22.2 Invalid Chargebacks – Reason Code 77

Table 11-76: Invalid Chargebacks – Reason Code 77
Chargeback Invalid Chargebacks – Reason Code 77 Country/
Condition Region

The Chargeback is invalid for any of the following:

General A V PAY Transaction Europe

ID# 0030006 Edition: Oct 2017 | Last Updated: Oct 2017

14 October 2017 Visa Confidential PSR-917

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Dispute Resolution
Chargebacks and Representments

11.1.22.3 Chargeback Processing Requirements – Reason Code 77

Table 11-77: Chargeback Processing Requirements – Reason Code 77
Supporting Documentation/ Country/
Member Message Text
Certification – Reason Code 77 Region

Chargeback Condition 1 None required All

As applicable:
● NO SUCH ACCT NUMBER

Chargeback Condition 2 None required  All

As applicable:
● ACCOUNT CLOSED
● ACCOUNT NOT ON FILE

ID# 0007605 Edition: Oct 2017 | Last Updated: Oct 2016

11.1.22.4 Representment Processing Requirements – Reason Code 77

Table 11-78: Representment Processing Requirements – Reason Code 77
Supporting Documentation/ Country/
Member Message Text
Certification – Reason Code 77 Region

The Acquirer can remedy the Both: All

Chargeback
● Visa Resolve Online Questionnaire or Dispute
Chargeback Condition 1 Resolution Form
● AUTH DATE MMDDYY ● Legible Transaction Receipt or other documentation
CODE X...X (if applicable) (for example: Transaction log) to prove that the
Account Number was processed correctly

The Originating Member can None required All

remedy the Chargeback
Chargeback Condition 2
● X...X (Specify the reason)

ID# 0007607 Edition: Oct 2017 | Last Updated: Oct 2016

PSR-918 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Dispute Resolution
Visa Core Rules and Visa Product and Service Rules

11.1.23 Chargeback Reason Code 78 – Service Code Violation

11.1.23.1 Chargeback Conditions – Reason Code 78

Table 11-79: Chargeback Conditions – Reason Code 78
Country/
Condition Chargeback Conditions – Reason Code 78
Region

1 A Merchant did not obtain Authorization and completed a Magnetic All excluding
Stripe-read Transaction on one of the following: US Domestic
● A Visa Electron Card
● A Visa Card in a registered positive Authorization (X2X Service Code)
account range
● In the Europe Region, a Card with a Service Code that indicated either:
– The Card was invalid for the Transaction type.
– Online Authorization was required.

ID# 0007610 Edition: Oct 2017 | Last Updated: Apr 2017

11.1.23.2 Chargeback Processing Requirements – Reason Code 78

Table 11-80: Chargeback Processing Requirements – Reason Code 78
Supporting Documentation/ Country/
Member Message Text
Certification – Reason Code 78 Region

General None required All excluding

US Domestic
● None required

ID# 0007614 Edition: Oct 2017 | Last Updated: Oct 2016

11.1.23.3 Representment Processing Requirements – Reason Code 78

Table 11-81: Representment Processing Requirements – Reason Code 78
Supporting Documentation/ Country/
Member Message Text
Certification – Reason Code 78 Region

The Acquirer can remedy the Visa Resolve Online Questionnaire or Dispute Resolution All excluding
Chargeback Form and either: US Domestic
General ● Documentation to prove that either:
● AUTH DATE MMDDYY – The Service Code was valid for the Transaction.

14 October 2017 Visa Confidential PSR-919

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Dispute Resolution
Chargebacks and Representments

Supporting Documentation/ Country/

Member Message Text
Certification – Reason Code 78 Region

– Authorization was obtained.

● Documentation to show that the Account was not
in a registered positive Authorization (X2X Service
Code) account range. This does not apply to a Visa
Electron Card Transaction.

ID# 0007616 Edition: Oct 2017 | Last Updated: Oct 2016

11.1.24 Chargeback Reason Code 80 – Incorrect Transaction Amount or Account

Number

11.1.24.1 Chargeback Conditions – Reason Code 80

Table 11-82: Chargeback Conditions – Reason Code 80
Country/
Condition Chargeback Conditions – Reason Code 80
Region

1 The Transaction amount is incorrect or an addition or transposition error All

occurred.

2 The Merchant altered the Transaction amount after the Transaction was Europe and
completed without the consent of the Cardholder Interregional
including
Europe

3 The Account Number processed through VisaNet does not match the All
Account Number on the Transaction Receipt.

4 The Acquirer processed an Adjustment of an ATM Cash Disbursement or a US Domestic 

PIN-Authenticated Visa Debit Transaction and one of the following:
● The Adjustment contains either:
– An incorrect Account Number
– A non-matching Account Number
● The Adjustment posted to a "closed" or "non-sufficient funds" account
and the Adjustment was processed more than 10 days after the
Transaction Date.
● The Adjustment was processed more than 45 days from Transaction
Date.
● An Adjustment was processed more than once for the same
Transaction.

PSR-920 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Dispute Resolution
Visa Core Rules and Visa Product and Service Rules

Country/
Condition Chargeback Conditions – Reason Code 80
Region

● The Cardholder disputes the validity of the Adjustment because of the

Adjustment amount or because the original Transaction was cancelled
or reversed.

ID# 0007618 Edition: Oct 2017 | Last Updated: Oct 2016

11.1.24.2 Chargeback Rights and Limitations – Reason Code 80

Table 11-83: Chargeback Rights and Limitations – Reason Code 80
Chargeback Country/
Chargeback Rights and Limitations – Reason Code 80
Condition Region

Chargeback ● For an incorrect Transaction amount, if the handwritten Transaction All

Condition 1 amount differs from the imprinted amount, the handwritten amount
must be used to determine the processing error.
● The Chargeback amount is limited to the difference in the amounts.

Chargeback The Chargeback amount is limited to the difference in the amounts Europe and
Condition 2  Interregional
including
Europe

ID# 0007631 Edition: Oct 2017 | Last Updated: Oct 2016

11.1.24.3 Invalid Chargebacks – Reason Code 80

Table 11-84: Invalid Chargebacks – Reason Code 80
Chargeback Country/
Invalid Chargebacks – Reason Code 80
Condition Region

The Chargeback is invalid for any of the following: 

Chargeback ● A T&E Transaction in which there is a difference between the quoted All
Condition 1 price and the actual charges made by the Merchant
● A No-Show Transaction or prepayment1

Chargeback ● A No-Show Transaction or prepayment1 Europe and

Condition 2 Interregional
● If the Merchant has the right to alter the Transaction Receipt including
Europe

Chargeback A Chip-initiated Transaction containing a valid Cryptogram All

Condition 3

14 October 2017 Visa Confidential PSR-921

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Dispute Resolution
Chargebacks and Representments

Chargeback Country/
Invalid Chargebacks – Reason Code 80
Condition Region

Chargeback A Transaction that contains a payment Token All excluding

Condition 3 Europe
1
Processed as specified in Section 5.9.9.1, “Requirements for Prepayments and Transactions Using Stored Credentials”

ID# 0007632 Edition: Oct 2017 | Last Updated: Oct 2017

11.1.24.4 Chargeback Time Limit – Reason Code 80

Table 11-85: Chargeback Time Limit – Reason Code 80
Chargeback Country/
Chargeback Time Limit – Reason Code 80
Condition Region

Chargeback 120 calendar days from the Transaction Date of the Adjustment US Domestic
Condition 4

ID# 0007633 Edition: Oct 2017 | Last Updated: Apr 2015

11.1.24.5 Chargeback Processing Requirements – Reason Code 80

Table 11-86: Chargeback Processing Requirements – Reason Code 80
Supporting Documentation/ Country/
Member Message Text
Certification – Reason Code 80 Region

Chargeback Condition 1 None required All

As applicable:
● TRAN AMT XXXX NOT
XXXX
● ERROR IN AMOUNT

Chargeback Condition 2 Both: Europe and

Interregional
● ALTERED FROM XXXX ● Visa Resolve Online Questionnaire or Dispute
including
AMT TO XXXX AMT Resolution Form
Europe
  ● A copy of the Cardholder's Transaction Receipt
showing different Transaction amounts

Chargeback Condition 3 None required All 

● INCORRECT ACCT
NUMBER

Chargeback Condition 4 None required US Domestic

PSR-922 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Dispute Resolution
Visa Core Rules and Visa Product and Service Rules

Supporting Documentation/ Country/

Member Message Text
Certification – Reason Code 80 Region

As applicable:
● INCORRECT ACCT NO
● NON-MATCHING ACCT
NO
● INVALID (specify reason)
● ACCT CLOSED
● NSF
● ADJ PROCESSED PAST 45
DAYS
● FIRST ADJ DATED
MMDDYY
● ADJ AMT $XXXX NOT
$XXXX
● ORIG TRANS CNCLD OR
REVERSED

ID# 0007634 Edition: Oct 2017 | Last Updated: Oct 2016

11.1.24.6 Representment Processing Requirements – Reason Code 80

Table 11-87: Representment Processing Requirements – Reason Code 80
Supporting Documentation/ Country/
Member Message Text
Certification – Reason Code 80 Region

The Acquirer can remedy the Both: All

Chargeback
● Visa Resolve Online Questionnaire or Dispute
Chargeback Condition 1, 3 Resolution Form
● None required ● Transaction Receipt or other record to prove that
the Transaction amount or the Account Number was
correct

The Acquirer can remedy the Both: Europe and

Chargeback Interregional
● Visa Resolve Online Questionnaire or Dispute
Chargeback Condition 2 including
Resolution Form
Europe
● None required ● Documentation to prove one of the following:
– The Transaction Receipt was not altered
– The Cardholder agreed to the altered amount

14 October 2017 Visa Confidential PSR-923

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Dispute Resolution
Chargebacks and Representments

Supporting Documentation/ Country/

Member Message Text
Certification – Reason Code 80 Region

– The Merchant is permitted or required to alter the

Transaction amount

The Acquirer can remedy the None required US Domestic

Chargeback
Chargeback Condition 4
● ORIG TRAN DATE
MMDDYY TRACE
NUMBER XXXXXX

ID# 0007637 Edition: Oct 2017 | Last Updated: Oct 2016

11.1.25 Chargeback Reason Code 81 – Fraud – Card-Present Environment

11.1.25.1 Chargeback Conditions – Reason Code 81

Table 11-88: Chargeback Conditions – Reason Code 81
Country/
Condition Chargeback Conditions – Reason Code 81
Region

1 The Cardholder did not authorize or participate in a Card-Present All

Environment Transaction.

2 A fraudulent Transaction was completed in a Card-Present Environment All

using an Account Number for which no valid Card was issued or is
outstanding, and no Authorization was obtained.

3 The Transaction qualifies for the EMV liability shift, as specified in Section All
1.11.1.3, “EMV Liability Shift Participation,” and all of the following:
● The Transaction was completed in a Card-Present Environment.
● The Cardholder did not authorize or participate in the Transaction.
● The Card is a PIN-Preferring Chip Card.
● One of the following:
– The Transaction did not take place at a Chip-Reading Device.
– A Chip-initiated Transaction took place at a Chip-Reading Device
that was not EMV PIN-compliant.
– For a Transaction that does not involve a Member in the Europe
Region, the Transaction was Chip-initiated without online PIN and
both:

PSR-924 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Dispute Resolution
Visa Core Rules and Visa Product and Service Rules

Country/
Condition Chargeback Conditions – Reason Code 81
Region

▪ The Transaction was authorized Online.

▪ The Acquirer did not transmit the Full-Chip Data to Visa in the
Authorization Request.

4 Effective for Chargebacks processed through 13 October 2017 United

The Cardholder did not authorize or participate in a T&E Transaction at an Kingdom
Unattended Cardholder-Activated Terminal. Domestic

ID# 0007640 Edition: Oct 2017 | Last Updated: Apr 2017

11.1.25.2 Chargeback Rights and Limitations – Reason Code 81

Table 11-89: Chargeback Rights and Limitations – Reason Code 81
Chargeback Country/
Chargeback Rights and Limitations – Reason Code 81
Condition Region

Chargeback The Chargeback applies only for key-entered Transactions and Unattended All excluding
Condition 1, Transactions. Europe
2

Chargeback The Issuer must request a copy of the Transaction Receipt before initiating Interregional
Condition 1, a Chargeback unless the Transaction is either: including
2 Europe
● An Unattended Transaction
● A Visa Easy Payment Service Transaction

ID# 0007641 Edition: Oct 2017 | Last Updated: Oct 2016

11.1.25.3 Invalid Chargebacks – Reason Code 81

Table 11-90: Invalid Chargebacks – Reason Code 81
Chargeback Country/
Invalid Chargebacks – Reason Code 81
Condition Region

The Chargeback is invalid for any of the following:

General ● An Emergency Cash Disbursement Transaction All

● A Visa B2B Virtual Payments Program Transaction
● Effective for Transactions completed on or after 14 October 2017
A Mass Transit Transaction

14 October 2017 Visa Confidential PSR-925

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Dispute Resolution
Chargebacks and Representments

Chargeback Country/
Invalid Chargebacks – Reason Code 81
Condition Region

General Effective for Transactions completed through 13 October 2017 Europe

A Variable Fare Transaction

Chargeback ● A Transaction where either of the following was obtained: All excluding
Condition 1, Europe
– For a Face-to-Face Environment Transaction, an Electronic Imprint
2
– For an Unattended Transaction that does not qualify as a Visa Easy
Payment Service (VEPS) Transaction, an Electronic Imprint and
either a PIN or Consumer Device Cardholder Verification Method
(CDCVM)
● A VEPS Transaction
● An Account Number on which the Issuer reported Fraud Activity using
fraud type code 3 (fraudulent application)

Chargeback ● A Transaction where both of the following were obtained: Europe and
Condition 1, Interregional
– A legible Imprint
2 including
– A signature, PIN, or Consumer Device Cardholder Verification Europe
Method (CDCVM)
● Effective for Transactions completed through 13 April 2018
A Magnetic-Stripe or contact Chip Small Ticket Transaction
● Effective for Transactions completed through 13 April 2018
A Contactless Transaction that qualifies as a Small Ticket Transaction or
a VEPS Transaction
● Effective for Transactions completed on or after 14 April 2018
A VEPS Transaction

Chargeback An Unattended Transaction that does not qualify as a VEPS Transaction and All
Condition 1 that either:
● Was an Online-authorized Chip-initiated Transaction1
● Both:
– Originated with a Counterfeit Card
– Received an Approval Response that included POS Entry Mode
code 05, 07, 90, or 91

Chargeback ● Effective for Transactions completed through 14 April 2018 US Domestic

Condition 1 A Transaction that:
– Contains a signature
– Meets the criteria for CVV2 to be considered an Imprint, as
specified in Section 5.8.4.9, “Card Verification Value 2 (CVV2) as an
Imprint – US Region”

PSR-926 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Dispute Resolution
Visa Core Rules and Visa Product and Service Rules

Chargeback Country/
Invalid Chargebacks – Reason Code 81
Condition Region

● A CPS/Retail Transaction
● A Vehicle-Specific Fleet Card Transaction, if an Imprint was obtained

Effective for An Automated Fuel Dispenser Transaction that both: UK Domestic

Chargebacks
● Originated with a Counterfeit Card
processed
through 13 ● Received an Approval Response that included POS Entry Mode code 90
October or 91
2017
Chargeback
Condition 1

Chargeback An Automated Fuel Dispenser Transaction AP

Condition 2

Chargeback ● A Transaction where both of the following were obtained: All

Condition 3
– A legible Imprint
– PIN
● If the Device is EMV PIN-Compliant and the Transaction was correctly
processed
● A Contactless Transaction
● Effective for Transactions completed through 13 April 2018
A VEPS Transaction or, in the Europe Region, a Small Ticket Transaction
● Effective for Transactions completed on or after 14 April 2018
A VEPS Transaction
● A Fallback Transaction

Chargeback A V PAY Transaction Europe

Condition 3

Effective for ● A Transaction for a delayed charge or an amended amount UK Domestic

Chargebacks
● A Chip-initiated Transaction containing a valid Cryptogram with either
processed
a:
through 13
October – PIN
2017
– Cardholder certificate
Chargeback
Condition 4
1
In the Europe Region, this does not apply to Transactions conducted at a UCAT that is not required to accept a PIN.

ID# 0007642 Edition: Oct 2017 | Last Updated: Oct 2017

14 October 2017 Visa Confidential PSR-927

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Dispute Resolution
Chargebacks and Representments

11.1.25.4 Chargeback Processing Requirements – Reason Code 81

Table 11-91: Chargeback Processing Requirements – Reason Code 81
Supporting Documentation/ Country/
Member Message Text
Certification – Reason Code 81 Region

Chargeback Condition 1 All of the following: All excluding

Europe
● RR DATE MMDDYY ● Visa Resolve Online Questionnaire
● A Cardholder letter denying authorization of or
participation in the Transaction, or certification
that the Cardholder denies authorization of or
participation in the Transaction
● Certification of the Card status based on Issuer
investigation (for example: lost, stolen, counterfeit)
● Certification of the date Fraud Activity was reported
through VisaNet
● Certification of the date that either:
– The Account Number was listed on the Exception
File
– The payment Token was deactivated

Chargeback Condition 1 All of the following: Europe and

Interregional
● RR DATE MMDDYY, if ● Visa Resolve Online Questionnaire or Dispute
including
the Transaction Receipt Resolution Form
Europe
request was not fulfilled
● For a Transaction amount equal to or less than USD
25 (or local currency equivalent) or, in the Europe
Region, EUR 25 (or local currency equivalent), all of the
following:
– Cardholder letter denying authorization of or
participation in the Transaction, or certification
that the Cardholder denies authorization of or
participation in the Transaction
– Certification of the date the Fraud Activity was
reported through VisaNet
– Certification of the date the Account Number was
listed on the Exception File
● For a Transaction amount greater than USD 25 (or
local currency equivalent) or, in the Europe Region,
EUR 25 (or local currency equivalent), a Cardholder
letter denying authorization of or participation in the
Transaction

PSR-928 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Dispute Resolution
Visa Core Rules and Visa Product and Service Rules

Supporting Documentation/ Country/

Member Message Text
Certification – Reason Code 81 Region

Chargeback Condition 1 All of the following: Sweden

Domestic
● Visa Resolve Online Questionnaire or Dispute
Resolution Form
● For a Transaction amount equal to or less than EUR 25
(or local currency equivalent), all of the following:
– Cardholder letter denying authorization of or
participation in the Transaction, or certification
that the Cardholder denies authorization of or
participation in the Transaction
– Certification of the date the Fraud Activity was
reported through VisaNet
– Certification of the date the Account Number was
listed on the Exception File
● For a Transaction amount greater than EUR 25 (or
local currency equivalent), Cardholder letter denying
authorization of or participation in the Transaction
● For bundled fraudulent Unattended Transactions,
Dispute Resolution Form, including the summary of all
fraudulent Transactions

Chargeback Condition 2 Both: All excluding

As applicable: Europe
● Visa Resolve Online Questionnaire
● NO SUCH CARD ● Certification of the date Fraud Activity was reported
● FICTITIOUS ACCOUNT through VisaNet
NUMBER1
● RR DATE MMDDYY, if
the Transaction Receipt
request was not fulfilled

Chargeback Condition 2 Both: Europe and

As applicable: Interregional
● Visa Resolve Online Questionnaire or Dispute
including
● NO SUCH CARD Resolution Form
Europe
● FICTITIOUS ACCOUNT ● Certification of the date Fraud Activity was reported
through VisaNet
NUMBER1
● RR DATE MMDDYY, if
the Transaction Receipt
request was not fulfilled

Chargeback Condition 3 All of the following: All excluding

Europe

14 October 2017 Visa Confidential PSR-929

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Dispute Resolution
Chargebacks and Representments

Supporting Documentation/ Country/

Member Message Text
Certification – Reason Code 81 Region

As applicable: ● Visa Resolve Online Questionnaire

● PIN PREFERRING CHIP ● Issuer certification that the Card was a PIN-Preferring
CARD, DEVICE NON PIN Chip Card
COMP
● Cardholder letter denying authorization of or
● EMV CARD, NON EMV participation in the Transaction, or certification
DEVICE that the Cardholder denies authorization of or
participation in the Transaction
● Certification of the Card status based on Issuer
investigation (for example: lost, stolen, counterfeit)
● Certification of the date Fraud Activity was reported
through VisaNet using fraud type code 0 (Lost), 1
(Stolen), or 2 (Card not received as issued [NRI])
● Certification of the date that either:
– The Account Number was listed on the Exception
File 
– The payment Token was deactivated

Chargeback Condition 3 All of the following: Europe and

As applicable: Interregional
● Visa Resolve Online Questionnaire or Dispute
including
● PIN PREFERRING CHIP Resolution Form
Europe
CARD, DEVICE NON PIN ● Issuer certification that the Card was a PIN-Preferring
COMP Chip Card
● EMV CARD, NON EMV ● For a Transaction amount equal to or less than USD
DEVICE 25 (or local currency equivalent) or, in the Europe
Region, EUR 25 (or local currency equivalent), all of the
following:
– Cardholder letter denying authorization of or
participation in the Transaction, or certification
that the Cardholder denies authorization of or
participation in the Transaction
– Certification of the date the Fraud Activity was
reported through VisaNet using fraud type code 0
(Lost), 1 (Stolen), or 2 (Card not Received as Issued
[NRI])
– Certification of the date the Account Number was
listed on the Exception File

PSR-930 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Dispute Resolution
Visa Core Rules and Visa Product and Service Rules

Supporting Documentation/ Country/

Member Message Text
Certification – Reason Code 81 Region

● For a Transaction amount greater than USD 25 (or

local currency equivalent) or, in the Europe Region,
EUR 25 (or local currency equivalent), a Cardholder
letter denying authorization of or participation in the
Transaction
1
An account number that either never existed or existed but was not issued by the Member that is licensed to use the
BIN relating to it.    

ID# 0007645 Edition: Oct 2017 | Last Updated: Apr 2017

11.1.25.5 Representment Processing Requirements – Reason Code 81

Table 11-92: Representment Processing Requirements – Reason Code 81
Supporting Documentation/ Country/
Member Message Text
Certification –Reason Code 81 Region

The Acquirer can remedy the Visa Resolve Online Questionnaire and one of the All excluding
Chargeback following: Europe
Chargeback Condition 1, 2 ● Evidence of both:
As applicable: – An Imprint
● CVV2, POS XX, ISSUER – For an Unattended Transaction, PIN or Consumer
AUTHD (indicate 00 or 01) Device Cardholder Verification Method (CDCVM)
● AUTH DATE MMDDYY ● For a below-Floor Limit Transaction, both:
CODE X...X
– Internal record or log with explanation of fields to
prove that the Transaction was a Magnetic Stripe-
read Transaction, a Chip-initiated Transaction, or a
Contactless Transaction
– For an Unattended Transaction, evidence of PIN or
CDCVM
● For an Airline Transaction, evidence showing that the
Cardholder name is included in the manifest for the
departed flight and matches the Cardholder name
provided on the purchased itinerary.
● For a Transaction conducted by a digital goods
Merchant assigned MCC 5815 (Digital Goods –
Media, Books, Movies, Music), 5816 (Games), 5817
(Applications [Excludes Games]) or 5818 (Digital
Goods – Large Digital Goods Merchants), all of the
following:

14 October 2017 Visa Confidential PSR-931

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Dispute Resolution
Chargebacks and Representments

Supporting Documentation/ Country/

Member Message Text
Certification –Reason Code 81 Region

– Evidence that the Merchant has been successfully

registered into and continues to participate in the
Visa Digital Commerce Program
– Evidence that the Merchant is the owner of the
operating system for the subject electronic device
– Evidence that the account set up on the
Merchant's website or application was accessed
by the Cardholder and has been successfully
verified by the Merchant before or on the
Transaction Date
– Evidence that the disputed Transaction used
the same device and Card as any previous
Transactions that were not disputed
– Proof that the device ID number, IP address and
geographic location, and name of device (if
available) are linked to the Cardholder profile on
record at the Merchant
– Description of the merchandise or services and
the date and time goods were purchased and
successfully downloaded
– Customer name linked to the customer profile on
record at the Merchant
– Evidence that the customer password was re-
entered on the Merchant's website or application
at the time of purchase
– Evidence that the Merchant validated the Card
when the Cardholder first linked the Card to the
customer profile on record at the Merchant
● For a Transaction involving an initial Card-Present
Environment Transaction and one or more ensuing
key-entered Transactions, both:
– Evidence that all Transactions occurred during the
same stay, trip, or rental period
– Evidence of a valid Imprint and signature, PIN, or
CDCVM for the initial Card-Present Environment
Transaction

The Acquirer can remedy the Visa Resolve Online Questionnaire or Dispute Resolution Europe and
Chargeback Form and one of the following: Interregional
Chargeback Condition 1, 2 including
● Evidence of a legible Imprint2 and either: Europe

PSR-932 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Dispute Resolution
Visa Core Rules and Visa Product and Service Rules

Supporting Documentation/ Country/

Member Message Text
Certification –Reason Code 81 Region

As applicable:1 – Signature3, PIN, or Consumer Device Cardholder

Verification Method (CDCVM)
● CVV2, POS XX, ISSUER
AUTHD (indicate 00 or 01) – For an Unattended Transaction, PIN or CDCVM
● AUTH DATE MMDDYY ● For a Transaction involving an initial Card-Present
CODE X...X Environment Transaction and one or more ensuing
key-entered Transactions, both:
– Evidence that all Transactions occurred during the
same stay, trip, or rental period
– Evidence of a valid Imprint and signature, PIN, or
CDCVM for the initial Card-Present Environment
Transaction

The Acquirer can remedy the Visa Resolve Online Questionnaire or Dispute Resolution All
Chargeback Form and one of the following:
Chargeback Condition 3 ● Evidence of both:
As applicable: – A legible Imprint for the Transaction
● X...X (Specify the reason) – A PIN
● EMV PIN COMPL DVCE, ● Evidence that the Transaction was a Contactless
NON PIN PREF CD Transaction
● NO PED, MAG STRIPE ● Other, as applicable
READ
● PIN BYPASS, CVM/IAC
FOLLOWED
● EXCP FILE NOT LSTD, FRD
NOT RPT, ACC NOT CLSD

The Acquirer can remedy the Effective for Transactions completed through 13 April  Europe
Chargeback 2018
Chargeback Condition 3 Evidence that the Transaction was a Small Ticket
Transaction
● None required
1
Not required for a Transaction in the Europe Region
2
A pencil rubbing or photocopy of a Card is not considered a valid Imprint.
3
"Signature on file" notation is not an acceptable signature.

ID# 0007648 Edition: Oct 2017 | Last Updated: Oct 2017

14 October 2017 Visa Confidential PSR-933

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Dispute Resolution
Chargebacks and Representments

11.1.26 Chargeback Reason Code 82 – Duplicate Processing

11.1.26.1 Chargeback Conditions – Reason Code 82

Table 11-93: Chargeback Conditions – Reason Code 82
Country/
Condition Chargeback Conditions – Reason Code 82
Region

1 A single Transaction was processed more than once using the same Account All
Number

ID# 0007659 Edition: Oct 2017 | Last Updated: Oct 2014

11.1.26.2 Chargeback Rights and Limitations – Reason Code 82

Table 11-94: Chargeback Rights and Limitations – Reason Code 82
Chargeback Country/
Chargeback Rights and Limitations – Reason Code 82
Condition Region

General If the Transaction was processed by different Acquirers or Originating All

Members, the Acquirer or Originating Member that processed the second
Transaction is responsible for the Chargeback

ID# 0007660 Edition: Oct 2017 | Last Updated: Oct 2014

11.1.26.3 Invalid Chargebacks – Reason Code 82

Table 11-95: Invalid Chargebacks – Reason Code 82
Chargeback Country/
Invalid Chargebacks – Reason Code 82
Condition Region

The Chargeback is invalid for any of the following:

General A Telephone Service Transaction completed at an Unattended Cardholder- All excluding

Activated Terminal, if all of the following information is not identical to a US Domestic
previously submitted Transaction:
● Date of call
● Number of minutes of the call
● Telephone number called
● Transaction amount in the Transaction Currency

General Transactions completed by different Merchants All

PSR-934 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Dispute Resolution
Visa Core Rules and Visa Product and Service Rules

Chargeback Country/
Invalid Chargebacks – Reason Code 82
Condition Region

General An Adjustment of a PIN-Authenticated Visa Debit Transaction US Domestic

ID# 0007661 Edition: Oct 2017 | Last Updated: Oct 2014

11.1.26.4 Chargeback Processing Requirements – Reason Code 82

Table 11-96: Chargeback Processing Requirements – Reason Code 82
Supporting Documentation/ Country/
Member Message Text
Certification – Reason Code 82 Region

General None required1 All

● TRAN DATE MMDDYY,
REF X...X (23- or 24-
digit Acquirer Reference
Number or applicable
Tracing Data)
1
In the AP Region (India), for a domestic ATM Transaction, an Issuer must not submit supporting documentation or
certification.

ID# 0007663 Edition: Oct 2017 | Last Updated: Oct 2016

11.1.26.5 Representment Processing Requirements – Reason Code 82

Table 11-97: Representment Processing Requirements – Reason Code 82
Supporting Documentation/ Country/
Member Message Text
Certification – Reason Code 82 Region

The Acquirer can remedy the ● For an ATM Transaction, both: All
Chargeback
– Visa Resolve Online Questionnaire or Dispute
General Resolution Form
● None required – A copy of the ATM Cash Disbursement Transaction
or Load Transaction record containing at least the
following:
▪ Account Number
▪ Transaction time or sequential number
identifying the individual Transactions
▪ Indicator that confirms that the ATM Cash
Disbursement or Load Transaction values were
successful

14 October 2017 Visa Confidential PSR-935

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Dispute Resolution
Chargebacks and Representments

Supporting Documentation/ Country/

Member Message Text
Certification – Reason Code 82 Region

● For all other Transactions, Visa Resolve Online

Questionnaire or Dispute Resolution Form and either:
– Two separate signed or imprinted Transaction
Receipts or other record to prove that separate
Transactions were processed
– For a Telephone Service Transaction completed
at an Unattended Cardholder-Activated Terminal,
documentation to demonstrate that the time of
the call is different for each Transaction

ID# 0007665 Edition: Oct 2017 | Last Updated: Oct 2016

11.1.27 Chargeback Reason Code 83 – Fraud – Card-Absent Environment

11.1.27.1 Chargeback Conditions – Reason Code 83

Table 11-98: Chargeback Conditions – Reason Code 83
Country/
Condition Chargeback Conditions – Reason Code 83
Region

1 The Cardholder did not authorize or participate in a Transaction conducted in All

a Card-Absent Environment

2 A fraudulent Transaction was completed in a Card-Absent Environment using All

an Account Number for which no valid Card was issued or is outstanding,
and no Authorization was obtained.

ID# 0007669 Edition: Oct 2017 | Last Updated: Oct 2014

11.1.27.2 Chargeback Rights and Limitations – Reason Code 83

Table 11-99: Chargeback Rights and Limitations – Reason Code 83
Chargeback Country/
Chargeback Rights and Limitations – Reason Code 83
Condition Region

General For a Mail/Phone Order Transaction or an Electronic Commerce Canada

Transaction, the Chargeback applies if the Issuer was unable to respond Domestic
to an Address Verification Service Authorization Request because the
Transaction was attempted with a Visa Commercial Card or a Card type
where the Cardholder is anonymous.

PSR-936 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Dispute Resolution
Visa Core Rules and Visa Product and Service Rules

Chargeback Country/
Chargeback Rights and Limitations – Reason Code 83
Condition Region

General One Chargeback may contain up to 25 Transactions if all of the following Europe
apply:
● The Chargeback uses the Acquirer Reference Number/Tracing Data of
the earliest Transaction
● Each disputed Transaction is listed on the Dispute Resolution Form
● Each Transaction relates to the same Account Number, Acquirer,
Merchant name, and Merchant Outlet
● The Issuer has reported the Fraud Activity for each Transaction
● Each Transaction Amount is equal to or less than EUR 25 (or local
currency equivalent)
● The total cumulative value of Transactions is less than or equal to EUR
250 (or local currency equivalent)

General The Chargeback applies, regardless of the Electronic Commerce Indicator US Domestic

value, for Electronic Commerce Transactions conducted by Merchants
assigned the following MCCs:
● 4829 (Wire Transfer Money Orders)
● 5967 (Direct Marketing – Inbound Teleservices Merchant)
● 6051 (Non-Financial Institutions – Foreign Currency, Money Orders,
[not Wire Transfer], Travelers' Cheques)
● 7995 (Betting, including Lottery Tickets, Casino Gaming Chips, Off-
Track Betting, and Wagers at Race Tracks)

ID# 0007670 Edition: Oct 2017 | Last Updated: Oct 2017

11.1.27.3 Invalid Chargebacks – Reason Code 83

Table 11-100: Invalid Chargebacks – Reason Code 83
Chargeback Country/
Invalid Chargebacks – Reason Code 83
Condition Region

The Chargeback is invalid for any of the following: 

General ● An Emergency Cash Disbursement All

● A Transaction for which both:
– The CVV2 result code in the Authorization message is U (Issuer not
participating in CVV2 program).
– The CVV2 presence indicator in the Authorization Request is one of
the following:

14 October 2017 Visa Confidential PSR-937

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Dispute Resolution
Chargebacks and Representments

Chargeback Country/
Invalid Chargebacks – Reason Code 83
Condition Region

▪ 1 (CVV2 value is present)

▪ 2 (CVV2 value is on the Card but is illegible)
▪ 9 (Cardholder states CVV2 is not present on the Card)
● A Secure Electronic Commerce Transaction processed with Electronic
Commerce Indicator value 5 in the Authorization Request, if both:
– The Issuer responded to an Authentication Request with an
Authentication Confirmation using Verified by Visa.
– The Cardholder Authentication Verification Value was included in
the Authorization Request.
● A Visa B2B Virtual Payments Program Transaction

General ● A Non-Authenticated Security Transaction processed using 3-D Secure All excluding
1.0 with Electronic Commerce Indicator value 6 if the Transaction is not US Domestic
a Non-Reloadable Visa Prepaid Card Transaction and either:
– The Issuer, or Visa on behalf of the Issuer, responded to an
Authentication Request with a Non-Participation Message (VERes
value N).
– Both:
▪ The Issuer, or Visa on behalf of the Issuer, responded to an
Authentication Request with an Attempt Response (PARes
value A) using Verified by Visa that included a Cardholder
Authentication Verification Value.
▪ A Cardholder Authentication Verification Value was included in
the Authorization Request.
● A Transaction authorized through the Emergency Payment
Authorization Service

Effective for A Non-Authenticated Security Transaction processed using 3-D Secure 2.0  All
Transactions with Electronic Commerce indicator value 6 in the Authorization Request, if
completed all of the following apply:
on or after
● The Issuer, or Visa on behalf of the Issuer, responded to an
14 October
Authentication Request with an Attempt Response using Verified by
2017
Visa and a Cardholder Authentication Verification Value was included.
General
● The Transaction is not a Non-Reloadable Visa Prepaid Card Transaction.
● A Cardholder Authentication Verification Value was included in the
Authorization Request.

General An Account Number on which the Issuer reported Fraud Activity using All excluding
fraud type code 3 (fraudulent application) Europe

PSR-938 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Dispute Resolution
Visa Core Rules and Visa Product and Service Rules

Chargeback Country/
Invalid Chargebacks – Reason Code 83
Condition Region

General ● A Transaction for which an Authorization was obtained, if both: Canada

Domestic
– The Acquirer attempted to authenticate the Cardholder through
Address Verification Service.
– The Issuer is not an Address Verification Service participant.
● Effective for Transactions completed on or after 14 October 2017
A Mail/Phone Order Transaction or an Electronic Commerce
Transaction in which all of the following apply:
– The CVV2 presence indicator in the Authorization Request is 1
(CVV2 value is present)
– The CVV2 results code in the Authorization message is N (no
match)
– The Authorization Request was approved

General All of the following: Europe

● The CVV2 presence indicator in the Authorization Request is 1 (CVV2
value is present).
● The Card Verification Value 2 results code in the Authorization message
is N (No match).
● The Authorization Request was approved.

General The AVS result code is U and the Authorization Request contained address UK Domestic
data. 

General ● A Mail/Phone Order Transaction or an Electronic Commerce US Domestic

Transaction, if both:
– The merchandise was shipped or delivered, or services were
purchased.
– The Issuer was not a participant in the Address Verification Service
on the Transaction Date and the Acquirer received an Address
Verification Service response code U.
● An Airline or passenger railway Transaction, if either:
– The Issuer response to an Address Verification Service inquiry was
Y and tickets were mailed to the Cardholder billing address on the
Issuer file.
– The Issuer was not a participant in the Address Verification Service
on the Transaction Date.
● A Non-Authenticated Security Transaction processed using 3-D Secure
1.0 with Electronic Commerce indicator value 6 in the Authorization
Request if the Transaction is not a Non-Reloadable Visa Prepaid Card
Transaction, and either:

14 October 2017 Visa Confidential PSR-939

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Dispute Resolution
Chargebacks and Representments

Chargeback Country/
Invalid Chargebacks – Reason Code 83
Condition Region

– The Issuer, or Visa on behalf of the Issuer, responded to an

Authentication Request with a Non-Participating Message (VERes
value N).
– Both:
▪ The Issuer, or Visa on behalf of the Issuer, responded to an
Authentication Request with an Attempt Response (PARes
value A) using Verified by Visa.
▪ A Cardholder Authentication Verification Value was included in
the Authorization Request.
● Effective for Transactions completed on or after 14 April 2018
A Mail/Phone Order Transaction or an Electronic Commerce
Transaction in which all of the following apply:
– The CVV2 presence indicator in the Authorization Request is 1
(CVV2 value is present).
– The CVV2 results code in the Authorization message is N (No
match).
– The Authorization Request was approved.

Chargeback An Electronic Commerce Transaction in which all of the following apply: AP

Condition 1 CEMEA 
● The CVV2 presence indicator in the Authorization Request is 1 (CVV2
value is present).
● The CVV2 results code in the Authorization message is N (No match).
● The Authorization Request was approved.

Chargeback A Transaction for which an Authorization was obtained All

Condition 2

ID# 0007671 Edition: Oct 2017 | Last Updated: Oct 2017

11.1.27.4 Chargeback Processing Requirements – Reason Code 83

Table 11-101: Chargeback Processing Requirements – Reason Code 83
Supporting Documentation/ Country/
Member Message Text
Certification – Reason Code 83 Region

Chargeback Condition 1 Visa Resolve Online Questionnaire and all of the following: All excluding
As applicable: Europe

PSR-940 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Dispute Resolution
Visa Core Rules and Visa Product and Service Rules

Supporting Documentation/ Country/

Member Message Text
Certification – Reason Code 83 Region

● RR DATE MMDDYY, if ● A Cardholder letter denying authorization of or

the Transaction Receipt participation in the Transaction, or certification
request was not fulfilled that the Cardholder denies authorization of or
participation in the Transaction
● UNABLE TO
AUTHENTICATE ● Certification of the Card status based on Issuer
RESPONSE investigation (for example: lost, stolen, counterfeit)
● AUTHENTICATION DENIAL ● Certification of the date Fraud Activity was reported
through VisaNet
● CAVV AND
AUTHENTICATION ● Certification of the date that either:
IDENTIFIER MISSING IN
– The Account Number was listed on the Exception
AUTH
File
● SEE 3-D SECURE
– The payment Token was deactivated
RESPONSE SENT
MMDDYY

Chargeback Condition 1 Visa Resolve Online Questionnaire or Dispute Resolution Europe and
As applicable: Form and all of the following: Interregional
including
● UNABLE TO ● For a Transaction amount equal to or less than USD
Europe
AUTHENTICATE 25 (or local currency equivalent) or, in the Europe
RESPONSE Region, EUR 25 (or local currency equivalent), all of the
following:
● AUTHENTICATION DENIAL
– Cardholder letter denying authorization of or
● CAVV AND participation in the Transaction, or certification
AUTHENTICATION that the Cardholder denies authorization of or
IDENTIFIER MISSING IN participation in the Transaction
AUTH
– Certification of the date the Fraud Activity was
● SEE 3-D SECURE reported through VisaNet
RESPONSE SENT
MMDDYY – Certification of the date that either:
▪ The Account Number was listed on the
Exception File
▪ The payment Token was deactivated
● For a Transaction amount greater than USD 25 (or
local currency equivalent) or, in the Europe Region,
EUR 25 (or local currency equivalent), a Cardholder
letter denying authorization or participation in the
Transaction

Chargeback Condition 2 Both: All excluding

As applicable: Europe
● Visa Resolve Online Questionnaire
● NO SUCH CARD

14 October 2017 Visa Confidential PSR-941

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Dispute Resolution
Chargebacks and Representments

Supporting Documentation/ Country/

Member Message Text
Certification – Reason Code 83 Region

● FICTITIOUS ACCOUNT ● Certification of the date Fraud Activity was reported

NUMBER through VisaNet
● RR DATE MMDDYY (if
the Transaction Receipt
request was not fulfilled)

Chargeback Condition 2 Visa Resolve Online Questionnaire or Dispute Resolution Interregional

As applicable: Form including
Europe
● NO SUCH CARD
● FICTITIOUS ACCOUNT
NUMBER
● RR DATE MMDDYY (if
the Transaction Receipt
request was not fulfilled)

General Visa Resolve Online Questionnaire or Dispute Resolution Europe

As applicable: Form and all of the following:

● UNABLE TO ● For a Transaction amount equal to or less than EUR 25

AUTHENTICATE (or local currency equivalent), all of the following:
RESPONSE – Cardholder letter denying authorization of or
● AUTHENTICATION DENIAL participation in the Transaction, or certification
that the Cardholder denies authorization of or
● CAVV AND participation in the Transaction
AUTHENTICATION
IDENTIFIER MISSING IN – Certification of the date the Fraud Activity was
AUTH reported through VisaNet

● SEE 3-D SECURE – Certification of the date that either:

RESPONSE SENT ▪ The Account Number was listed on the
MMDDYY Exception File
▪ The payment Token was deactivated
● For a Transaction amount greater than EUR 25 (or
local currency equivalent), a Cardholder letter denying
authorization of or participation in the Transaction
● For bundled low-value fraudulent Transactions, a list
of all low-value fraudulent Transactions included in the
Chargeback

ID# 0007673 Edition: Oct 2017 | Last Updated: Apr 2017

PSR-942 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Dispute Resolution
Visa Core Rules and Visa Product and Service Rules

11.1.27.5 Representment Rights and Limitations – Reason Code 83

Table 11-102: Representment Rights and Limitations – Reason Code 83
Chargeback Representment Rights and Limitations – Reason Code 83 Country/
Condition Region

General For a Representment due to an Issuer failing to properly list the Account All
Number on the Exception File, properly report Fraud Activity, or close
an account1, the Acquirer must provide information/documentation to
support this claim.

General The Acquirer may represent if the Transaction Receipt contains an All excluding
Electronic Imprint (POS Entry Mode code 02, 05, 07, 90, or 91)2 or a Manual Europe
Imprint.

General ● The Acquirer may represent if the Transaction Receipt contains both Europe and
a signature (or a PIN was obtained) and an Electronic Imprint or a Interregional
Manual Imprint. including
Europe
● The Acquirer may represent if the Merchant attempted to authenticate
the Cardholder using Verified by Visa but the Cardholder was not
participating.
1
The Issuer is not required to close the Cardholder Account for a Transaction that contains a payment Token.
2
In the US Region, this also applies to a QR code Transaction (POS Entry Mode 03) containing Full-Chip Data. 

ID# 0026107 Edition: Oct 2017 | Last Updated: Oct 2017

11.1.27.6 Representment Processing Requirements – Reason Code 83

Table 11-103: Representment Processing Requirements – Reason Code 83
Supporting Documentation/ Country/
Member Message Text
Certification – Reason Code 83 Region

The Acquirer can remedy the Visa Resolve Online Questionnaire or Dispute Resolution All
Chargeback Form and one of the following:
General ● Evidence of an Imprint1 and a signature2 or PIN
● AUTH MMDDYY CODE ● For a Transaction involving an initial Card-Present
X...X Environment Transaction and one or more ensuing
key-entered Transactions, both:
– Evidence that all Transactions occurred during the
same stay, trip, or rental period
– Evidence of a valid Imprint and signature, PIN, or
CDCVM for the initial Card-Present Environment
Transaction

14 October 2017 Visa Confidential PSR-943

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Dispute Resolution
Chargebacks and Representments

Supporting Documentation/ Country/

Member Message Text
Certification – Reason Code 83 Region

● If a Non-Authenticated Security Transaction was

processed with an Electronic Commerce Indicator
value 6 in the Authorization Request, proof that the
Issuer responded to the Authentication Request with a
Cardholder Authentication Verification Value

The Acquirer can remedy the For a Secure Electronic Commerce Transaction, both: US Domestic
Chargeback
● Visa Resolve Online Questionnaire
General
● A Verified by Visa Authentication history log proving
• AUTH MMDDYY CODE that the Cardholder was authenticated
X...X

The Acquirer can remedy the Visa Resolve Online Questionnaire and either: All excluding
Chargeback Europe
● For an Airline Transaction, evidence showing that the
General Cardholder name is included in the manifest for the
● AUTH MMDDYY CODE departed flight and matches the Cardholder name
X...X provided on the purchased itinerary.
● For a Transaction conducted by a digital goods
Merchant assigned MCC 5815 (Digital Goods –
Media, Books, Movies, Music), 5816 (Games), 5817
(Applications [Excludes Games]) or 5818 (Digital
Goods – Large Digital Goods Merchants), all of the
following:
– Evidence that the Merchant has been successfully
registered into and continues to participate in the
Visa Digital Commerce Program
– Evidence that the Merchant is the owner of the
operating system for the subject electronic device
– Evidence that the account set up on the
Merchant's website or application was accessed
by the Cardholder and has been successfully
verified by the Merchant before or on the
Transaction Date
– Evidence that the disputed Transaction used
the same device and Card as any previous
Transactions that were not disputed
– Proof that the device ID number, IP address and
geographic location, and name of device (if
available) are linked to the Cardholder profile on
record at the Merchant

PSR-944 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Dispute Resolution
Visa Core Rules and Visa Product and Service Rules

Supporting Documentation/ Country/

Member Message Text
Certification – Reason Code 83 Region

– Description of the merchandise or services and

the date and time goods were purchased and
successfully downloaded
– Customer name linked to the customer profile on
record at the Merchant
– Evidence that the customer password was re-
entered on the Merchant's website or application
at the time of purchase
– Evidence that the Merchant validated the Card
when the Cardholder first linked the Card to the
customer profile on record at the Merchant

The Acquirer can remedy the As applicable AP

Chargeback CEMEA
General
● CVV2 NON MATCH; ISSR
AUTH’D; CVV2 CHECKED

The Acquirer can remedy the Both: All

Chargeback
● Visa Resolve Online Questionnaire or Dispute
Chargeback Condition 2 Resolution Form
● AUTH MMDDYY CODE ● Information to prove that the Transaction was properly
X...X authorized
1
A pencil rubbing or photocopy of a Card is not considered a valid Imprint.
2
"Signature on file" notation is not an acceptable signature. 

ID# 0007676 Edition: Oct 2017 | Last Updated: Oct 2017

11.1.28 Chargeback Reason Code 85 – Credit Not Processed

11.1.28.1 Chargeback Conditions – Reason Code 85

Table 11-104: Chargeback Conditions – Reason Code 85
Country/
Condition Chargeback Conditions – Reason Code 85
Region

1 The Cardholder received a credit or voided Transaction Receipt that was Europe and

not processed Interregional

14 October 2017 Visa Confidential PSR-945

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Dispute Resolution
Chargebacks and Representments

Country/
Condition Chargeback Conditions – Reason Code 85
Region

including
Europe

2 All of the following: All

● The Cardholder cancelled or returned merchandise, cancelled
services, cancelled a timeshare Transaction, or cancelled a Guaranteed
Reservation.1
● The Merchant did not process a credit or voided Transaction Receipt.
● Either:
– The Merchant did not properly disclose or did disclose, but did
not apply, a limited return or cancellation policy at the time of the
Transaction.
– In the Europe Region, the merchandise or services relate to an off-
premises, distance selling contract (as set out in the EU Directive
and amended from time to time) which is always subject to a 14-
day cancellation period.

3 An Original Credit Transaction was not accepted because either: All

● The recipient refused the Original Credit Transaction.
● Original Credit Transactions are prohibited by applicable laws or
regulations.
1
For a France Domestic Transaction, the Chargeback is valid only for timeshare Transactions and No-Show Transactions.

ID# 0007679 Edition: Oct 2017 | Last Updated: Apr 2017

11.1.28.2 Chargeback Rights and Limitations – Reason Code 85

Table 11-105: Chargeback Rights and Limitations – Reason Code 85
Chargeback Country/
Chargeback Rights and Limitations – Reason Code 85
Condition Region

General ● The Chargeback applies if a "void" or "cancelled" notation appears on All

the Transaction Receipt.
● The Chargeback must not exceed the original Transaction amount.
● If the merchandise was shipped before the Transaction was cancelled,
the Cardholder must return the merchandise, if received.

Chargeback ● The Chargeback amount is limited to either: All

Condition 2
– The value of the unused portion of the cancelled service

PSR-946 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Dispute Resolution
Visa Core Rules and Visa Product and Service Rules

Chargeback Country/
Chargeback Rights and Limitations – Reason Code 85
Condition Region

– The value of the returned merchandise

● The Chargeback applies if the returned merchandise is refused by the
Merchant.
● The Chargeback applies for a timeshare Transaction processed with an
incorrect MCC.
● The Chargeback applies if the Cardholder cancelled a timeshare
Transaction within 14 calendar days of the contract date or the date
the contract or related documents were received. If the Cardholder
cancels a timeshare Transaction after 14 calendar days of the contract
date or the date the contract or related documents were received, the
Cardholder must cancel according to the Merchant's properly disclosed
limited return or cancellation policy.
● The Chargeback applies if the Cardholder cancelled a Guaranteed
Reservation with the Merchant or its agent according to the
cancellation policy, but was billed for a No-Show Transaction.
● The Chargeback applies if the Merchant or its agent processed a No-
Show Transaction for more than one day's accommodation or rental
and applicable taxes when a Guaranteed Reservation was cancelled or
unclaimed.
● The Chargeback applies if the Cardholder made a reservation and
attempted to cancel within 24 hours of delivery of the reservation
confirmation, but was billed for a No-Show Transaction.

Chargeback The Chargeback applies if the Cardholder cancelled a Transaction related to Europe
Condition 2 an off-premises, distance selling contract (as set out in the EU Directive and
amended from time to time) within 14 days.
The cancellation period for off-premises, distance selling does not apply to
contracts for goods or services where any of the following apply:
● Price is dependent on fluctuations in the financial market.
● Made to measure goods are supplied.
● Goods are liable to deteriorate or expire rapidly.
● Sealed goods, subject to health and safety provisions, are supplied.
● Goods are not received in physical form (software download).
● The Transaction is a T&E Transaction.
● The Merchant Outlet is based in Israel, Switzerland, or Turkey.

ID# 0007680 Edition: Oct 2017 | Last Updated: Oct 2016

14 October 2017 Visa Confidential PSR-947

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Dispute Resolution
Chargebacks and Representments

11.1.28.3 Invalid Chargebacks – Reason Code 85

Table 11-106: Invalid Chargebacks – Reason Code 85
Chargeback Country/
Invalid Chargebacks – Reason Code 85
Condition Region

The Chargeback is invalid for any of the following: 

General ● A dispute regarding the quality of the service rendered or the quality of All
merchandise, unless a Credit Transaction Receipt is provided
● The Cash-Back portion of a Visa Cash-Back Transaction
● A dispute regarding Value-Added Tax (VAT) unless a Credit Transaction
Receipt is provided

General An Automated Fuel Dispenser Transaction All excluding

Europe 

Chargeback A Transaction in which returned merchandise is held by a customs agency All

Condition 2 other than the Merchant’s country’s customs agency1
1
In the Europe Region, this does not apply to an off-premises, distance selling Transaction.

ID# 0007681 Edition: Oct 2017 | Last Updated: Oct 2016

11.1.28.4 Chargeback Time Limit – Reason Code 85

Table 11-107: Chargeback Time Limit – Reason Code 85
Chargeback Country/
Chargeback Time Limit – Reason Code 85
Condition Region

Chargeback Before initiating a Chargeback, an Issuer must wait 15 calendar days from Europe and
Condition 1 the date on the Credit Transaction Receipt. This requirement does not Interregional
apply if the Credit Transaction Receipt is undated. including
A Chargeback must be processed no later than 120 calendar days from any Europe
of the following:
● The Transaction Processing Date
● The date on the Credit Transaction Receipt
● The date of the Cardholder letter, if the Credit Transaction Receipt is
undated
● The date the Issuer received the Cardholder letter, if both the Credit
Transaction Receipt and the Cardholder letter are undated

Chargeback Before initiating a Chargeback, an Issuer must wait 15 calendar days from All
Condition 2 the date the merchandise was returned. This does not apply if the waiting
period would cause the Chargeback to exceed the Chargeback timeframe.

PSR-948 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Dispute Resolution
Visa Core Rules and Visa Product and Service Rules

Chargeback Country/
Chargeback Time Limit – Reason Code 85
Condition Region

A Chargeback must be processed no later than 120 calendar days from

either:
● The Transaction Processing Date
● The date the Cardholder received or expected to receive the
merchandise or services

Chargeback 120 calendar days from the Transaction Processing Date All
Condition 3

ID# 0007682 Edition: Oct 2017 | Last Updated: Oct 2016

11.1.28.5 Chargeback Processing Requirements – Reason Code 85

Table 11-108: Chargeback Processing Requirements – Reason Code 85
Supporting Documentation/ Country/
Member Message Text
Certification – Reason Code 85 Region

Chargeback Condition 1 Both: Europe and

Interregional
● CREDIT NOT PROCESSED ● Visa Resolve Online Questionnaire or Dispute
including
Resolution Form
Europe
● A copy of the Credit Transaction Receipt or voided
Transaction Receipt1,2

Chargeback Condition 2 For a Timeshare Transaction: None required All excluding

As applicable: For all other Transactions, both: Europe

● TIMESHARE CANC ● Visa Resolve Online Questionnaire stating all of the

MMDDYY & CONTRACT following, as applicable:
RECEIPT MMDDYY
– The date the merchandise or service was
(contract receipt date, if
cancelled or returned
applicable)
– The name of the shipping company, if applicable
– The invoice/tracking number, if available
– The date the Merchant received the merchandise,
if available
– For returned merchandise, that the Cardholder
attempted to resolve the dispute with the
Merchant
– That the Merchant billed a No-Show Transaction
for more than one day’s accommodation or rental

14 October 2017 Visa Confidential PSR-949

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Dispute Resolution
Chargebacks and Representments

Supporting Documentation/ Country/

Member Message Text
Certification – Reason Code 85 Region

– That the Cardholder properly cancelled the

Guaranteed Reservation and one of the following:
▪ The Merchant processed a No-Show
Transaction.
▪ The Merchant did not accept a cancellation or
provide a cancellation confirmation.
▪ The Cardholder attempted to cancel within
24 hours of delivery of the reservation
confirmation, but was billed for a No-Show
Transaction.
● In lieu of documentation, Issuer certification that
the Merchant refused the return of merchandise,
refused to provide a return merchandise authorization,
or informed the Cardholder not to return the
merchandise, if applicable

Chargeback Condition 2 For a Timeshare Transaction: None required Europe and

As applicable: For all other Transactions, both: Interregional
including
● TIMESHARE CANC ● Visa Resolve Online Questionnaire or Dispute Europe
MMDDYY & CONTRACT Resolution Form stating all of the following, as
RECEIPT MMDDYY applicable:
(contract receipt date, if
– The date the merchandise or service was
applicable)
cancelled or returned
– The name of the shipping company, if applicable
– The invoice/tracking number, if available
– The date the Merchant received the merchandise,
if available
– For returned merchandise, that the Cardholder
attempted to resolve the dispute with the
Merchant
– That the Merchant billed a No-Show Transaction
for more than one day’s accommodation or rental
– That the Cardholder properly cancelled the
Guaranteed Reservation and one of the following:
▪ The Merchant processed a No-Show
Transaction.
▪ The Merchant did not accept a cancellation or
provide a cancellation confirmation.

PSR-950 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Dispute Resolution
Visa Core Rules and Visa Product and Service Rules

Supporting Documentation/ Country/

Member Message Text
Certification – Reason Code 85 Region

▪ The Cardholder attempted to cancel within

24 hours of delivery of the reservation
confirmation, but was billed for a No-Show
Transaction.
● Proof that the Merchant refused the return of
merchandise, refused to provide a return merchandise
authorization, or informed the Cardholder not to
return the merchandise, if applicable
● For a Transaction in the Europe Region related to off-
premises, distance selling contracts, both:
– Proof of the start date of the off-premises,
distance selling contract
– Proof that the Cardholder canceled the
Transaction within the 14-day cancellation period

Chargeback Condition 3 None required All

As applicable:
● RECIPIENT REFUSES
CREDIT
● NOT ALLOWED BY LOCAL
LAW
1
For an Interregional Transaction involving a Member in the Europe Region, a refund acknowledgement or credit letter
does not qualify as a Credit Transaction Receipt unless it contains all required data.
2
A lost ticket application or a refund application is not considered a Credit Transaction Receipt.

ID# 0007683 Edition: Oct 2017 | Last Updated: Apr 2017

11.1.28.6 Representment Processing Requirements – Reason Code 85

Table 11-109: Representment Processing Requirements – Reason Code 85
Supporting Documentation/ Country/
Member Message Text
Certification – Reason Code 85 Region

The Acquirer can remedy the None required Europe and

Chargeback Interregional
Chargeback Condition 1 including
Europe
● X...X (Specify the reason)

The Acquirer can remedy the Both: All

Chargeback

14 October 2017 Visa Confidential PSR-951

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Dispute Resolution
Chargebacks and Representments

Supporting Documentation/ Country/

Member Message Text
Certification – Reason Code 85 Region

Chargeback Condition 2 ● Visa Resolve Online Questionnaire or Dispute

As applicable: Resolution Form

● X...X (Specify the reason) ● Either:

● RETURNED MDSE NOT – The Transaction Receipt or other records to prove

RECEIVED (if applicable) that the Merchant properly disclosed a limited
return or cancellation policy at the time of the
● CH AGREED TO CANC Transaction, as applicable
POLICY
– Evidence to demonstrate that the Cardholder
received the Merchant's cancellation or return
policy and did not cancel according to the
disclosed policy

The Originating Member can None required All

remedy the Chargeback
Chargeback Condition 3
● X...X (Specify the reason)

ID# 0007685 Edition: Oct 2017 | Last Updated: Oct 2016

11.1.29 Chargeback Reason Code 86 – Paid by Other Means

11.1.29.1 Chargeback Conditions – Reason Code 86

Table 11-110: Chargeback Conditions – Reason Code 86
Country/
Condition Chargeback Conditions – Reason Code 86
Region

1 The Cardholder paid for the same merchandise or service by other means All

ID# 0007688 Edition: Oct 2017 | Last Updated: Oct 2014

PSR-952 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Dispute Resolution
Visa Core Rules and Visa Product and Service Rules

11.1.29.2 Chargeback Rights and Limitations – Reason Code 86

Table 11-111: Chargeback Rights and Limitations – Reason Code 86
Chargeback Country/
Chargeback Rights and Limitations – Reason Code 86
Condition Region

General ● The Chargeback applies when the contract reflects that the Merchant All
accepted a voucher issued by a third party as payment for merchandise
or for services rendered, and subsequently bills the Cardholder
because the Merchant is unable to collect payment from the third
party.
● The Chargeback applies when the same Transaction was processed
through different payment networks on the same Account Number.
● Before the Issuer may initiate the Chargeback, the Cardholder must
attempt to resolve the dispute with the Merchant or the Merchant’s
liquidator.1
1
The requirement to resolve a dispute with the Merchant’s liquidator does not apply in the Europe Region.

ID# 0007689 Edition: Oct 2017 | Last Updated: Oct 2016

11.1.29.3 Invalid Chargebacks – Reason Code 86

Table 11-112: Invalid Chargebacks – Reason Code 86
Chargeback Country/
Invalid Chargebacks – Reason Code 86
Condition Region

The Chargeback is invalid for any of the following: 

General ● A partial prepayment1 if the balance payment is not authorized and the All
balance was not paid by other means
● Transactions in which payment for services was made to 2 different
Merchants, unless there is evidence that the payment was passed from
one Merchant to the other (for example: payment from a travel agent
to a T&E Merchant)
1
Processed as specified in Section 5.9.9.1, “Requirements for Prepayments and Transactions Using Stored Credentials”

ID# 0007690 Edition: Oct 2017 | Last Updated: Oct 2016

14 October 2017 Visa Confidential PSR-953

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Dispute Resolution
Chargebacks and Representments

11.1.29.4 Chargeback Processing Requirements – Reason Code 86

Table 11-113: Chargeback Processing Requirements – Reason Code 86
Supporting Documentation/ Country/
Member Message Text
Certification – Reason Code 86 Region

General All of the following: All excluding

Europe
● None required ● Visa Resolve Online Questionnaire stating that the
Cardholder attempted to resolve the dispute with
the Merchant, unless prohibited by local laws or
regulations
● Evidence that the Merchant received payment by
other means, including:
– The Acquirer Reference Number or other
Transaction information, if paid by a Visa Card
– A statement, if paid by another card
– A cash receipt or a copy of the front and back of a
cancelled check
● If the Merchant billed the Cardholder because
the Merchant was unable to collect payment for a
voucher received from a third party, evidence that
the Merchant accepted the voucher for payment for
the merchandise or service (for example: a rental
contract showing that the voucher was accepted by
the Merchant)

General All of the following: Europe and

Interregional
● None required ● Visa Resolve Online Questionnaire or Dispute
including
Resolution Form stating that the Cardholder
Europe
attempted to resolve the dispute with the Merchant,
unless prohibited by local laws or regulations
● Evidence that the Merchant received payment by
other means, including:
– A statement, if paid by another card
– A cash receipt or a copy of the front and back of a
cancelled check

PSR-954 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Dispute Resolution
Visa Core Rules and Visa Product and Service Rules

Supporting Documentation/ Country/

Member Message Text
Certification – Reason Code 86 Region

● If the Merchant billed the Cardholder because

the Merchant was unable to collect payment for a
voucher received from a third party, evidence that
the Merchant accepted the voucher for payment for
the merchandise or service (for example: a rental
contract showing that the voucher was accepted by
the Merchant)

ID# 0007692 Edition: Oct 2017 | Last Updated: Oct 2016

11.1.29.5 Representment Processing Requirements – Reason Code 86

Table 11-114: Representment Processing Requirements – Reason Code 86
Supporting Documentation/ Country/
Member Message Text
Certification – Reason Code 86 Region

The Acquirer can remedy the Both: All

Chargeback
● Visa Resolve Online Questionnaire or Dispute
General Resolution Form
● None required ● Documentation to prove that the Merchant did
not receive payment by other means for the same
merchandise or service

ID# 0007694 Edition: Oct 2017 | Last Updated: Oct 2016

11.1.30 Chargeback Reason Code 90 – Non-Receipt of Cash or Load Transaction Value

at ATM

11.1.30.1 Chargeback Conditions – Reason Code 90

Table 11-115: Chargeback Conditions – Reason Code 90
Country/
Condition Chargeback Conditions – Reason Code 90
Region

1 The Cardholder participated in the Transaction and did not receive cash or All
Load Transaction value, or received a partial amount.

ID# 0007696 Edition: Oct 2017 | Last Updated: Oct 2014

14 October 2017 Visa Confidential PSR-955

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Dispute Resolution
Chargebacks and Representments

11.1.30.2 Chargeback Rights and Limitations – Reason Code 90

Table 11-116: Chargeback Rights and Limitations – Reason Code 90
Chargeback Country/
Chargeback Rights and Limitations – Reason Code 90
Condition Region

General The Chargeback is limited to the amount not received All

ID# 0007697 Edition: Oct 2017 | Last Updated: Oct 2014

11.1.30.3 Invalid Chargebacks – Reason Code 90

Table 11-117: Invalid Chargebacks – Reason Code 90
Chargeback Country/
Invalid Chargebacks – Reason Code 90
Condition Region

The Chargeback is invalid for any of the following: 

General The Chargeback is invalid if the Cardholder states that the Transaction was All
fraudulent or the Transaction was processed more than once

ID# 0007698 Edition: Oct 2017 | Last Updated: Oct 2014

11.1.30.4 Chargeback Processing Requirements – Reason Code 90

Table 11-118: Chargeback Processing Requirements – Reason Code 90
Supporting Documentation/ Country/
Member Message Text
Certification – Reason Code 90 Region

General None required1 All

As applicable:
● CASH/VALUE NOT
RECEIVED
● CASH/VALUE AMT $XXXX
RECD $XXXX

General Both: Europe

As applicable: ● Dispute Resolution Form
● CASH/VALUE NOT ● A Cardholder letter, if the Cardholder is disputing 3 or
RECEIVED more Transactions that occurred within a single 15-
● CASH/VALUE AMT $XXXX calendar day period and cash was not received
RECD $XXXX

PSR-956 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Dispute Resolution
Visa Core Rules and Visa Product and Service Rules

Supporting Documentation/ Country/

Member Message Text
Certification – Reason Code 90 Region
1
In the AP Region (India), for a Domestic Transaction, an Issuer must not submit supporting documentation or
certification.

ID# 0007700 Edition: Oct 2017 | Last Updated: Oct 2016

11.1.30.5 Representment Processing Requirements – Reason Code 90

Table 11-119: Representment Processing Requirements – Reason Code 90
Supporting Documentation/ Country/
Member Message Text
Certification – Reason Code 90 Region

The Acquirer can remedy the Both: All

Chargeback
● Visa Resolve Online Questionnaire or Dispute
General Resolution Form
● X...X (Specify the reason) ● A copy of the ATM Cash Disbursement Transaction
or Load Transaction record containing at least the
following:
– Account Number
– Transaction time or sequential number identifying
the individual Transactions
– Indicator that confirms that the ATM Cash
Disbursements or Load Transaction values were
successful

ID# 0007702 Edition: Oct 2017 | Last Updated: Oct 2016

11.1.31 Chargeback Reason Code 93 – Visa Fraud Monitoring Program

11.1.31.1 Chargeback Conditions – Reason Code 93

Table 11-120: Chargeback Conditions – Reason Code 93
Country/
Condition Chargeback Conditions – Reason Code 93
Region

1 Visa notified the Issuer that the Transaction was identified by the Visa All
Fraud Monitoring Program and the Issuer has not successfully charged back
the Transaction under another reason code

ID# 0007704 Edition: Oct 2017 | Last Updated: Oct 2016

14 October 2017 Visa Confidential PSR-957

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Dispute Resolution
Chargebacks and Representments

11.1.31.2 Invalid Chargebacks – Reason Code 93

Table 11-121: Invalid Chargebacks – Reason Code 93
Chargeback Country/
Invalid Chargebacks – Reason Code 93
Condition Region

The Chargeback is invalid for any of the following: 

General The Chargeback is invalid for an Emergency Cash Disbursement. All

ID# 0007706 Edition: Oct 2017 | Last Updated: Oct 2016

11.1.31.3 Chargeback Time Limit – Reason Code 93

Table 11-122: Chargeback Time Limit – Reason Code 93
Chargeback Country/
Chargeback Time Limit – Reason Code 93
Condition Region

General 120 calendar days from the date of the identification by the Visa Fraud All
Monitoring Program

ID# 0007707 Edition: Oct 2017 | Last Updated: Oct 2016

11.1.31.4 Chargeback Processing Requirements – Reason Code 93

Table 11-123: Chargeback Processing Requirements – Reason Code 93
Supporting Documentation/ Country/
Member Message Text
Certification – Reason Code 93 Region

General None required All

● FMP RPT DT MMDDYY

ID# 0007708 Edition: Oct 2017 | Last Updated: Oct 2016

11.1.31.5 Representment Processing Requirements – Reason Code 93

Table 11-124: Representment Processing Requirements – Reason Code 93
Supporting Documentation/ Country/
Member Message Text
Certification – Reason Code 93 Region

The Acquirer can remedy the None required All

Chargeback
General

PSR-958 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Dispute Resolution
Visa Core Rules and Visa Product and Service Rules

Supporting Documentation/ Country/

Member Message Text
Certification – Reason Code 93 Region

● PREV CB MMDDYY RC XX

ID# 0007711 Edition: Oct 2017 | Last Updated: Oct 2016

11.2 Arbitration and Compliance

11.2.1 Pre-Arbitration

11.2.1.1 Pre-Arbitration Filing Requirements

Before filing for Arbitration, a Member must make a pre-Arbitration attempt for any of the conditions
specified as follows:

Table 11-125: Pre-Arbitration Conditions and Certification Requirements

 Pre-Arbitration Condition  Certification Requirement

New documentation or information is being Not applicable

provided to the opposing Member about the
dispute. 

The Acquirer represented with Compelling Evidence. In the Europe Region, the Issuer must both:
● Contact the Cardholder to review the
Compelling Evidence
● Provide documentation detailing how the
Compelling Evidence has been addressed by the
Cardholder and why the Cardholder continues to
dispute the Transaction
For all other Transactions, the Issuer must both:
● Certify that it has contacted the Cardholder to
review the Compelling Evidence1
● Provide an explanation of why the Cardholder
continues to dispute the Transaction
For Transactions not involving a Member in the
Europe Region, for reason codes 81 or 83, the Issuer
must either:
● Certify that it has contacted the Cardholder to
review the Compelling Evidence and provide an
explanation of why the Cardholder continues to
dispute the Transaction

14 October 2017 Visa Confidential PSR-959

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Dispute Resolution
Arbitration and Compliance

 Pre-Arbitration Condition  Certification Requirement

● Certify that the name and address supplied does

not match the Cardholder name and address

The Issuer changes the reason code for the dispute Not applicable
after the Representment was processed.

The Acquirer provided evidence that the Cardholder The Issuer must certify that the Cardholder still
no longer disputes the Transaction. disputes the Transaction.
1
For Transactions not involving a Member in the Europe Region, exceptions apply for reason codes 81 and 83.

A Member making a pre-Arbitration attempt must provide, in English, the information required
in the Visa Resolve Online Questionnaire or Dispute Resolution Form and all relevant supporting
documentation with definitions for the relevant data fields.

ID# 0002878 Edition: Oct 2017 | Last Updated: Apr 2017

11.2.1.2 Pre-Arbitration Time Limits

A Member must not exceed the time limits specified for pre-Arbitration, as follows:

Table 11-126: Pre-Arbitration Time Limits

Process Step Time Limit

Make pre-Arbitration attempt Within 29 calendar days from the Representment

Processing Date

● Reply to pre-Arbitration attempt 30 calendar days from the pre-Arbitration attempt

date
● Accept financial responsibility and credit
requesting Member for the last amount received
by the requesting Member

ID# 0028023 Edition: Oct 2017 | Last Updated: Oct 2016

11.2.2 Arbitration

11.2.2.1 Arbitration Filing Conditions

A Member may file for Arbitration when one of the following occurs:

● The Chargeback and Representment cycle has been completed and the Member has not been able
to resolve the dispute.
● An opposing Member has not followed the required steps of a Chargeback or Representment.

PSR-960 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Dispute Resolution
Visa Core Rules and Visa Product and Service Rules

● An opposing Member does not accept financial responsibility for a disputed Transaction within 30
calendar days of a pre-Arbitration attempt.

For a valid request, Visa notifies both Members of case acceptance.

ID# 0002604 Edition: Oct 2017 | Last Updated: Oct 2016

11.2.2.2 Arbitration Filing Authority

An Arbitration request must be filed with either:

● The requesting Member's Group Member

● Visa

If the Group Member determines that a request is invalid, it must return the request to the requesting
Member. The requesting Member must not seek recourse with Visa.

ID# 0001421 Edition: Oct 2017 | Last Updated: Oct 2014

11.2.2.3 Arbitration Time Limits

A Member must not exceed the time limits specified for Arbitration, as follows:

Table 11-127: Arbitration Time Limits

Process Step Time Limit

File Arbitration case (without pre-Arbitration Acquirer: 30 calendar days from the Chargeback
attempt) Processing Date
Issuer: 30 calendar days from the Representment
Processing Date

File Arbitration case (following pre-Arbitration Acquirer: 60 calendar days1 from the Chargeback
attempt) Processing Date
Issuer: 60 calendar days1 from the Representment
Processing Date

● Reply 7 calendar days from the Visa acknowledgement

date
● Withdraw case
● Accept financial responsibility

Collect disputed amount from the responsible 60 calendar days from the Notification date of
Member the decision by the Arbitration and Compliance
Committee

14 October 2017 Visa Confidential PSR-961

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Dispute Resolution
Arbitration and Compliance

Process Step Time Limit

1
Plus 30 calendar days for a Group Member

ID# 0028024 Edition: Oct 2017 | Last Updated: Oct 2017

11.2.2.4 Documentation Required for Arbitration

When seeking Arbitration, a Member must provide, in English, the information required in the Visa
Resolve Online Questionnaire or Dispute Resolution Form for each Transaction, and all relevant
supporting documentation.1

A Member must not submit documentation or information to Visa that was not previously submitted
to the opposing Member.
1
In the Europe Region, a Member must provide definitions for the relevant data fields contained in the supporting
documentation.

ID# 0001424 Edition: Oct 2017 | Last Updated: Oct 2016

11.2.2.5 Use of V.I.P. System Authorization System Records in Arbitration

If the Issuer's and Acquirer's Authorization records for a Transaction do not match, the V.I.P. System
Authorization record prevails at Arbitration.

This does not apply in the Europe Region.

ID# 0028025 Edition: Oct 2017 | Last Updated: Oct 2014

11.2.3 Compliance

11.2.3.1 Compliance Filing Conditions

Unless otherwise specified, a Member may file for Compliance if all of the following occur:

● A violation of the Visa Rules occurred that is not related to an Account Data Compromise Event.
● The Member has no Chargeback or Representment right.
● The Member incurred or will incur a financial loss as a direct result of the violation.1
● The Member would not have incurred the financial loss had the violation not occurred.1
● The Member made a pre-Compliance attempt to resolve the dispute with the opposing Member
and the opposing Member does not accept financial liability.

PSR-962 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Dispute Resolution
Visa Core Rules and Visa Product and Service Rules

The pre-Compliance attempt must include all of the following:

● Planned Compliance filing date

● All pertinent documentation2
● Specific violation of the Visa Rules
1
In the US Region, this does not apply to a US Credit Card Surcharge violation, as specified in Section 11.2.3.5, “Compliance
Right for Improperly Assessed Surcharge – US Region and US Territories.”
2
In the Europe Region, a Member must provide supporting documentation in English using the Electronic Documentation
Transfer Method, including all definitions for the relevant data fields that are contained within that supporting evidence.

ID# 0001455 Edition: Oct 2017 | Last Updated: Oct 2016

11.2.3.2 Compliance Prohibition for Account Data Compromise Events

Effective through 13 October 2017

A violation involving failure to comply with the PIN Management Requirements Documents,
Visa PIN Security Program Guide, or Payment Card Industry Data Security Standard (PCI DSS)
that could allow a compromise of Magnetic-Stripe Data is not resolved through the Compliance
process. Such violations are resolved through the Global Compromised Account Recovery
program.

Effective 14 October 2017

A violation involving failure to comply with the PIN Management Requirements Documents,
Visa PIN Security Program Guide, or Payment Card Industry Data Security Standard (PCI DSS)
that could allow a compromise of Magnetic-Stripe Data is not resolved through the Compliance
process.

A violation involving failure to comply with the PIN Management Requirements Documents, Visa
PIN Security Program Guide, or Payment Card Industry Data Security Standard (PCI DSS) that
could allow a compromise of Chip Card Account Number and expiration date data or of Chip
Card Account Number and Card Verification Value data is not resolved through the Compliance
process. Such violations are resolved through the Global Compromised Account Recovery
program, to the extent applicable.

ID# 0026001 Edition: Oct 2017 | Last Updated: Oct 2017

11.2.3.3 Compliance Filing Authority

A Compliance request must be filed with either:

● The requesting Member's Group Member

● Visa

14 October 2017 Visa Confidential PSR-963

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Dispute Resolution
Arbitration and Compliance

If the Group Member determines that a request is invalid, it must return the request to the requesting
Member. The requesting Member must not seek recourse with Visa.

ID# 0001475 Edition: Oct 2017 | Last Updated: Oct 2014

11.2.3.4 Compliance Conditions and Required Documentation

When seeking Compliance, a Member must provide all of the following, in English:

● The information required in the Visa Resolve Online Questionnaire or Dispute Resolution Form for
each Transaction
● Documentation substantiating that a financial loss would not have resulted if the violation had not
occurred
● If applicable, the documentation shown in the tables in this section
● Other relevant supporting documentation. In the Europe Region, a Member must provide
definitions for the relevant data fields contained within the supporting documentation.

A Member must not submit documentation or information to Visa that was not previously submitted
to the opposing Member.

Table 11-128: Chargeback Reduction Service Returned Valid Chargeback or Representment for Invalid Data
Compliance Condition

The Chargeback Reduction Service returned a valid Chargeback or Representment resulting from a Member
transmitting invalid data.

Required Documentation

Both:
● Evidence of incorrect or invalid data
● Evidence that the Member was able to meet Chargeback or Representment conditions

Table 11-129: Chargeback Reduction Service Returned Transaction with Valid Authorization
Compliance Condition

The Chargeback Reduction Service returned a Transaction with a valid Authorization.

Required Documentation

All of the following:

● The Transaction Receipt
● Proof that the Transaction received an Authorization
● Evidence of the Chargeback Reduction Service return

PSR-964 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Dispute Resolution
Visa Core Rules and Visa Product and Service Rules

Table 11-130: Unauthorized Signature

Compliance Condition

A Cardholder's account was charged for a Transaction and all of the following:
● The Cardholder denies authorizing or participating in the Transaction.
● The Card that was lost or stolen, and recovered, was used in the disputed Transaction.
● The first initial of the first name or the last name of the signature on the Transaction Receipt is not
spelled the same as the signature on the Card signature panel.
● The Transaction was not one of the following:
– Vehicle-Specific Fleet Card Transaction
– Emergency Cash Disbursement
– Priority check-out Transaction at a Lodging Merchant
– Transaction using a Contactless Device that is not a standard plastic Card
– An Emergency Travelers Cheque Refund

Required Documentation

● A completed Visa Resolve Online Questionnaire certifying that the Cardholder denies authorizing or
participating in the Transaction
● Issuer certification, completed Visa Resolve Online Questionnaire, or Unauthorized Signature – Issuer
Certification (Exhibit 2G), stating that the recovered Card signature panel was unaltered and describing
the Card recovery circumstances
● In the Europe Region, a completed unauthorized signature certification as specified in the Dispute
Resolution Form stating that the recovered Card signature panel was unaltered and describing the Card
recovery circumstances
● Transaction Receipt
● Copy of the front and back of the recovered Card

Table 11-131: Split Transaction

Compliance Condition

A Merchant tried to avoid obtaining a single Authorization for a Transaction by preparing 2 or more
Transaction Receipts and no Authorization was obtained for the combined amount of the Transaction
Receipts, or a Merchant received a Decline Response and split the sale into 2 or more Transactions in order to
obtain an Authorization.
Visa considers multiple:
● Airline or Cruise Line tickets issued at the same time with the same Account Number to be a single
Transaction
● In the US Region, for a Domestic Transaction, railway tickets issued at the same time with the same
Account Number to be a single Transaction

14 October 2017 Visa Confidential PSR-965

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Dispute Resolution
Arbitration and Compliance

● Ancillary Purchase Transactions completed at the same time and with the same Account Number to be
a single Transaction if the Merchant name field in the Clearing Record includes a general description of
goods and services.
To be considered a split Transaction, each Transaction Receipt must contain all of the following:
● Same Account Number and expiration date
● Same Transaction Date (Visa considers undated Transactions to have the same date.)
● Same Merchant Outlet
● Initials of the same sales clerk or code indicating the same department number (Visa considers
Transactions without initials or department numbers to have the same clerk or department.)
● Sequential printed numbers (Visa considers Transaction Receipts without printed numbers to be
sequentially numbered.)
A Merchant's cash register imprint showing consecutive Transactions takes precedence over preprinted
numbers on Transaction Receipts.

Required Documentation

For Transactions involving a Member in the Europe Region, both:

● Originals or copies of the Transaction Receipts
● Evidence of attempted Authorization for full amount

Table 11-132: Cardholder Letter Required for Legal Purposes

Compliance Condition

An Acquirer or Merchant requires a signed Cardholder letter for legal proceedings, for a law enforcement
investigation, or if required by applicable laws or regulations.

Required Documentation

One of the following:

● Evidence that the signed Cardholder letter is required for legal proceedings (for example: court order or
subpoena)
● For a Transaction not involving a Member in the Europe Region, evidence that the Cardholder letter is
required for a law enforcement investigation
● For a Transaction involving a Member in the Europe Region, Acquirer certification that the signed
Cardholder letter is required for a law enforcement investigation or is required by applicable laws or
regulations 

Table 11-133: Copy of Transaction Receipt

Compliance Condition

An Issuer or a Cardholder requires a copy of the Transaction Receipt for legal proceedings or a law
enforcement investigation and a valid Retrieval Request for a copy bearing signature was made within 120
calendar days of the Transaction Processing Date.

PSR-966 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Dispute Resolution
Visa Core Rules and Visa Product and Service Rules

For a Transaction not involving a Member in the Europe Region, an Issuer may file a pre-Compliance case if it
has made a valid Retrieval Request for a copy bearing signature within 120 calendar days of the Transaction
Processing Date and the Acquirer has not provided a valid response to the Retrieval Request.
An Issuer must not file the pre-Compliance case if it has either:
● Reported Fraud Activity for the Transaction
● Listed the Account Number on the Exception File on or after the Transaction Date

Required Documentation

For a Transaction involving a Member in the Europe Region, both:

● Evidence that the Transaction Receipt is required for legal proceedings (for example: court order or
subpoena)
● A written statement from the Issuer stating that the Transaction Receipt is required for a law enforcement
investigation
For a Transaction not involving a Member in the Europe Region, either:
● For the purpose of legal proceedings, evidence that the Transaction Receipt is required for legal
proceedings (for example: court order or subpoena) or for a law enforcement investigation
● For the purpose of an investigation by the Issuer, certification from the Issuer stating both that a signed
Transaction Receipt is needed in order to respond to Cardholder escalation, and the reason for the
escalation

Table 11-134: Authorization Obtained Using Incorrect Data – US Region

Compliance Condition

An Authorization was obtained with invalid or incorrect data and the Issuer attempted a valid Chargeback
that was returned. When an Issuer's and Acquirer's records differ, the V.I.P. System records prevail.

Required Documentation

Copy of the Authorization log and Transaction Receipt to support the discrepancy

Table 11-135: Electronic Commerce Transaction

Compliance Condition

A Cardholder requires additional information about an Electronic Commerce Transaction coded with ECI
value 6 and both:
● The Cardholder did not assert that the Transaction was fraudulent.
● The Acquirer did not respond to the Retrieval Request with a Fulfillment or responded with a
Nonfulfillment Message code 03 or 04.
This condition does not apply to a Domestic Transaction in the US Region.

Required Documentation

Cardholder letter requesting additional information about the Transaction

14 October 2017 Visa Confidential PSR-967

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Dispute Resolution
Arbitration and Compliance

Table 11-136: No Valid Form of Identification for Domestic Transactions – Europe Region (Sweden)
Compliance Condition

In the Europe Region (Sweden), for a Domestic Transaction, a Cardholder's account was charged for a
Transaction and all of the following:
● The Cardholder denies authorizing or participating in the Transaction.
● The Transaction amount is greater than SEK 200.
● No Cardholder identification number was noted on the Transaction Receipt or any other written
documentation directly related to the Transaction.
● The Issuer reported Fraud Activity to Visa for the Transaction.
This does not apply to any of the following:
● If a PIN was obtained
● If the Transaction was an Unattended Transaction
● If a Cardholder name or Card identification was not required
● To a Transaction completed with a Counterfeit Card

Required Documentation

All of the following:

● Cardholder letter denying authorization of or participation in the Transaction
● Issuer certification of the fraud status reported to Visa
● Evidence that an identification check was not performed

ID# 0028027 Edition: Oct 2017 | Last Updated: Oct 2017

11.2.3.5 Compliance Right for Improperly Assessed Surcharge – US Region and US

Territories

A Member may file for Compliance if a Merchant in the US Region or in a US Territory assessed a US
Credit Card Surcharge under one of the following conditions:

● US Credit Card Surcharge amount exceeds the applicable US Credit Card Surcharge amount as
specified in Section 5.6.1.4, “US Credit Card Surcharge Maximum Amount – US Region and US
Territories”
● US Credit Card Surcharge was assessed on a Transaction in a manner that does not comply with
Section 5.6.1.2, “Similar Treatment of Visa Transactions – US Region and US Territories”
● US Credit Card Surcharge was assessed on a Transaction type where surcharging is not permitted
● US Credit Card Surcharge was assessed by a third party

PSR-968 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Dispute Resolution
Visa Core Rules and Visa Product and Service Rules

● US Credit Card Surcharge was not disclosed as specified in Section 5.6.1.5, “US Credit Card
Surcharge Disclosure Requirements – US Region and US Territories”
● US Credit Card Surcharge amount did not appear on the Transaction Receipt as specified in Section
5.10.3.3, “Required Transaction Receipt Content for Specific Transaction Types”
● US Credit Card Surcharge amount was not refunded as specified in Section 1.5.4.17, “Credit Refund
Requirements”
● For a Dynamic Currency Conversion Transaction, US Credit Card Surcharge amount was not
included in the conversion
● A Convenience Fee, Service Fee, currency conversion fee, commission, or Wire Transfer Money
Order service fee was applied on a Transaction that included a US Credit Card Surcharge

The Member must only request Compliance for the US Credit Card Surcharge amount.

The Member is not required to have incurred a financial loss as a direct result of the violation. If the
Issuer has billed the Transaction that included the US Credit Card Surcharge to the Cardholder, the
Issuer must credit the Cardholder for the US Credit Card Surcharge amount.

A Member must not file for Compliance if the Merchant properly assessed a US Credit Card Surcharge
as permitted in Section 5.6.1, “Surcharges – Allowances, Requirements, Restrictions, Amounts, and
Disclosures.”

ID# 0027549 Edition: Oct 2017 | Last Updated: Apr 2016

11.2.3.6 Pre-Compliance and Compliance Time Limits

A Member must not exceed the time limits specified for pre-Compliance, as follows:

Table 11-137: Pre-Compliance Time Limits

Process Step Time Limit

Make pre-Compliance Attempt At least 30 calendar days before filing for

Compliance

Accept financial responsibility and credit requesting 30 calendar days from the pre-Compliance attempt
Member date

A Member must not exceed the time limits specified for Compliance, as follows:

Table 11-138: Compliance Time Limits

Process Step Time Limit

Make Compliance attempt No less than 30 calendar days from the date of the
pre-Compliance attempt

14 October 2017 Visa Confidential PSR-969

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Dispute Resolution
Arbitration and Compliance

Process Step Time Limit

Filing for a Transaction not involving a fraudulent 90 calendar days1 from either:
credit
● Processing Date
● Date the Member discovered that a violation
occurred (not to exceed 2 years from the
Transaction Date), if no evidence of the violation
was previously available to the Member2

Filing for a Transaction involving a fraudulent credit 90 calendar days1 from the later of either:
● Processing Date of credit Reversal
● Processing Date of the fraudulent sale or ATM
Cash Disbursement, or other withdrawal from
the account

Filing for other violations 90 calendar days1 from the violation date. If the
requesting Member does not meet the allowed time
limits, it loses its Compliance right and is financially
liable for the Transaction.
● Reply 7 calendar days from the Visa acknowledgement
date
● Withdraw case
● Accept financial responsibility

Collect disputed amount from the responsible 60 calendar days from the Notification date of
Member the decision by the Arbitration and Compliance
Committee

File an appeal 60 calendar days from the Notification date of

the decision by the Arbitration and Compliance
Committee
1
Plus 30 calendar days for a Group Member
2
A Member must provide evidence that this was the date on which the financial loss was discovered.

ID# 0003651 Edition: Oct 2017 | Last Updated: Oct 2017

11.2.3.7 Use of V.I.P. System Authorization System Records in Compliance

If the Issuer's and Acquirer's Authorization records for a Transaction do not match, the V.I.P. System
Authorization record prevails in Compliance.

This does not apply in the Europe Region.

ID# 0028026 Edition: Oct 2017 | Last Updated: Oct 2016

PSR-970 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Dispute Resolution
Visa Core Rules and Visa Product and Service Rules

11.2.4 Appeals

11.2.4.1 Conditions for an Appeal to the Arbitration and Compliance Committee

A Member may appeal a decision by the Arbitration and Compliance Committee only if both:

● The Member can provide new evidence not previously available at the time the original case was
filed.
● The disputed amount is at least USD 5,000 (or local currency equivalent).

ID# 0003187 Edition: Oct 2017 | Last Updated: Apr 2015

11.2.4.2 Appeal Time Limit

The adversely affected Member must file any appeal within 60 calendar days of the Notification date
of the decision by the Arbitration and Compliance Committee.

ID# 0002998 Edition: Oct 2017 | Last Updated: Oct 2014

11.2.4.3 Appeal Filing Fee

The requesting Member must not collect the filing fee from the opposing Member if the original
decision is reversed.

ID# 0003189 Edition: Oct 2017 | Last Updated: Oct 2014

11.3 Dispute Resolution – Canada Region Requirements

11.3.1 Canada Right of Assignment

11.3.1.1 Acquirer Right to Demand Assignment – Canada Region

In the Canada Region, if an Issuer initiates a valid Chargeback, the Acquirer may demand that the
Issuer assign the Cardholder assignment relating to the Chargeback.

The Acquirer's right to demand a Cardholder assignment will vest if all of the following:

● The Merchant is bankrupt or in receivership.

● The goods or services were not and will not be provided by the Merchant or by any other person.

14 October 2017 Visa Confidential PSR-971

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Dispute Resolution
Dispute Resolution – Canada Region Requirements

● There is a source of compensation to the Cardholder that would not otherwise be available to the
Acquirer without the assignment from the Cardholder.
● Visa confirms that the circumstances warrant the Acquirer exercising its right.

ID# 0006336 Edition: Oct 2017 | Last Updated: Oct 2014

11.3.1.2 Acquirer Obligations to Demand Assignment – Canada Region

In the Canada Region, before making a demand for the assignment by an Issuer of the Cardholder
assignment, an Acquirer must make inquiries and satisfy itself as to whether any further and necessary
documents are required in order to effect the assignment.

The Acquirer must make the demand before or when Visa confirms that circumstances warrant the
demand.

If Visa agrees that the Acquirer's demand for additional documents is necessary and reasonable, the
Acquirer must provide the Issuer with notice of the additional documents at the time of its demand.

ID# 0006338 Edition: Oct 2017 | Last Updated: Oct 2014

11.3.1.3 Acquirer Right to Request Assignment – Canada Region

In the Canada Region, an Issuer is not obligated to comply with an Acquirer request for the Issuer
assignment of the Cardholder assignment if all of the conditions have not been met.

If the Issuer elects to comply with such a request as it relates to a Chargeback, the Acquirer will be
deemed to have accepted the validity of the Chargeback and must not seek further recourse under the
Visa Rules.

ID# 0006340 Edition: Oct 2017 | Last Updated: Oct 2014

11.3.1.4 Use of Information Obtained in Assignment – Canada Region

In the Canada Region, an Acquirer may use Cardholder information it receives from an Issuer solely
for the purpose of pursuing a claim the Acquirer may have against a Merchant in relation to a
Chargeback.

An Acquirer must not disclose any such Cardholder information to any third party except in exclusive
furtherance of a claim against a Merchant.

ID# 0006343 Edition: Oct 2017 | Last Updated: Oct 2014

PSR-972 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Dispute Resolution
Visa Core Rules and Visa Product and Service Rules

11.3.1.5 Issuer Obligations for Assignment – Canada Region

In the Canada Region, upon receipt of a demand for assignment by an Acquirer, an Issuer must
immediately provide the assignment to the Acquirer, and execute or have executed any other
documents that the Acquirer has specified are reasonably required in order to effect the assignment.

ID# 0006339 Edition: Oct 2017 | Last Updated: Oct 2014

11.3.1.6 Issuer Right to Assignment – Canada Region

In the Canada Region, as evidence of the assignment by the Issuer to the Acquirer of the Cardholder
assignment, the Issuer may provide the Acquirer with a single assignment, from the Issuer to the
Acquirer, of all of the Issuer's rights in and to such Cardholder assignments, and a list of Cardholders
from whom the Issuer has received the assignments, together with the amounts of any related
disputed Transactions for which the Issuer has initiated Chargebacks.

ID# 0006341 Edition: Oct 2017 | Last Updated: Oct 2014

11.3.1.7 Assignment Documentary Evidence – Canada Region

In the Canada Region, an Issuer must retain all original assignments received from Cardholders,
and, upon the request of the Acquirer, must make all such documents available to the Acquirer for
inspection and copying.

ID# 0006342 Edition: Oct 2017 | Last Updated: Oct 2014

14 October 2017 Visa Confidential PSR-973

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Dispute Resolution
Dispute Resolution – Canada Region Requirements

PSR-974 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Fees and Non-Compliance Assessments
Visa Core Rules and Visa Product and Service Rules

12 Fees and Non-Compliance Assessments

12.1 Licensing and Numerics Management – Non-Compliance

Assessments

12.1.1 Acquirer Licensing

12.1.1.1 Non-Compliance Assessment for Associate Member Merchant Acquiring –

CEMEA Region (Russia)

In the CEMEA Region (Russia), a Principal Member that permits an acquiring agent to acquire
Merchant Transactions without a Sponsored Merchant Acquiring License will be subject to a non-
compliance assessment of USD 20,000 for every 6 months or portion thereof, for each agent that fails
to obtain a Sponsored Merchant Acquiring License.

ID# 0024131 Edition: Oct 2017 | Last Updated: Oct 2014

12.1.2 Member BIN Use

12.1.2.1 New BIN Activation

A BIN Licensee with a new BIN assignment has 18 months to activate a new program before the BIN
becomes eligible for the underutilized classification for purposes of the annual licensing fee.

In the Europe Region, a BIN Licensee with a new BIN assignment has 18 months to activate a new
program before the Member is liable for the annual license fee for an inactive BIN.

ID# 0005946 Edition: Oct 2017 | Last Updated: Apr 2017

12.1.2.2 Non-Compliance Assessment for Failure to Properly Return or Use a BIN –

Europe Region

In the Europe Region, a Member will be subject to a non-compliance assessment if it either:

● Does not return to Visa an unused BIN

● Does not comply with the Visa Rules relating to BIN use

ID# 0029569 Edition: Oct 2017 | Last Updated: Oct 2016

14 October 2017 Visa Confidential PSR-975

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Fees and Non-Compliance Assessments
Issuance Non-Compliance Assessments

12.2 Issuance Non-Compliance Assessments

12.2.1 Fraud Activity Reporting Non-Compliance Assessments

12.2.1.1 Issuer Fraud Activity Reporting Non-Compliance Assessments

If an Issuer does not comply with the fraud reporting requirements specified in Section 1.10.4.3, “Issuer
Fraud Activity Reporting,” the Issuer is subject to non-compliance assessments, as follows:

Table 12-1: Non-Compliance Assessments for Failure to Report Fraud

Occurrence1 Warning Letter Suspension of Non-Compliance Onsite Member

Fraud Chargeback Assessment Audit
Rights2 (Minimum
Amount)

First Yes Not applicable USD 0 Not applicable

Second Yes Not applicable USD 0 Not applicable

Third Not applicable 90 calendar days USD 25,000 Not applicable

Fourth Not applicable 180 calendar days USD 25,0003 Yes

Fifth Not applicable Indefinite until Visa decision based Not applicable
compliance on reevaluation
achieved
1
In the Europe Region, after the first occurrence applies to consecutive calendar quarters
2
Chargeback reason codes will be determined by Visa.
3
In the Europe Region, USD 50,000

In addition, in the Europe Region, Visa may monitor the Issuer for 8 quarters

ID# 0028308 Edition: Oct 2017 | Last Updated: Oct 2016

12.2.1.2 Chip Interoperability Compliance Program Non-Compliance Assessments

A Member is subject to the non-compliance assessments specified in Table 12-2, “Member Non-
Compliance Assessments for the Chip Interoperability Compliance Program” or, in the Europe
Region, Table 12-3, “Member Non-Compliance Assessments for the Chip Interoperability Compliance
Program - Europe Region,” if Visa determines that the Member or its agent has violated the Chip
Interoperability Compliance Program by failing to do one of the following:

● Establish and commit to an agreed Chip interoperability resolution plan

PSR-976 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Fees and Non-Compliance Assessments
Visa Core Rules and Visa Product and Service Rules

● Make satisfactory progress toward resolution under an agreed Chip interoperability resolution
plan1
● In the Europe Region, fail to undertake or successfully complete testing with the Acquirer Device
Validation Toolkit (ADVT) 

Table 12-2: Member Non-Compliance Assessments for Non-Compliance with the Chip Interoperability
Compliance Program2
Violation Month Visa Action, Notification, or Non-
Compliance Assessment

Initial identification and Month 1 Member receives Notification

confirmation of a violation that Visa will take action if the
situation is not addressed to
the satisfaction of Visa within 30
calendar days

Unaddressed violation Month 2 Visa discontinues any Member

incentives associated with
deployment of products that have
been identified as contributors
to interoperability problems.
Visa may also suspend other
incentives. Visa issues a second
Notification that non-compliance
assessments may apply if the
situation is not corrected to the
satisfaction of Visa within 60
calendar days of the second
Notification.

Unaddressed violation Months 4-5 Member is assessed USD 25,000

per month

Unaddressed violation Month 6 and subsequent months Member is assessed USD 50,000
per month

Table 12-3: Member Non-Compliance Assessments for Non-Compliance with the Chip Interoperability
Compliance Program – Europe Region
Violation Action or Non-Compliance Assessment

Initial identification and confirmation of a Chip The Member must commit to a resolution plan
interoperability problem. agreed with Visa to resolve the Chip interoperability
problem within 30 calendar days of notification that
it may be assessed a non-compliance assessment.

Either: EUR 10,000 non-compliance assessment

● Agreed resolution plan not provided to Visa

14 October 2017 Visa Confidential PSR-977

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Fees and Non-Compliance Assessments
Issuance Non-Compliance Assessments

Violation Action or Non-Compliance Assessment

● Agreed resolution plan not followed within 30

calendar days of initial notification

Either: EUR 50,000 non-compliance assessment

● Agreed resolution plan not provided to Visa
● Agreed resolution plan not followed within 60
calendar days of initial notification

Either: EUR 100,000 non-compliance assessment

● Agreed resolution plan not provided to Visa
● Agreed resolution plan not followed within 90
calendar days of initial notification

Either: EUR 100,000 non-compliance assessment and EUR

100,000 per subsequent month and the case will be
● Agreed resolution plan not provided to Visa
reviewed for further action at Visa’s discretion
● Agreed resolution plan not followed within 120
calendar days of initial notification

1
In the Europe Region, including provision of progress reports to Visa
2
Does not apply in the Europe Region

ID# 0001292 Edition: Oct 2017 | Last Updated: Oct 2016

12.2.2 PIN Issuance Non-Compliance Assessments

12.2.2.1 PIN Issuance Non-Compliance Assessments – Europe Region

In the Europe Region, an Issuer may be subject to non-compliance assessments specified in Section
1.12.3.2, “General Non-Compliance Assessment Schedule” if it does not issue a PIN in accordance with
the Visa Rules.

An Issuer is liable for this penalty for each calendar quarter, or portion thereof, in which it does not
meet the PIN issuance or certification requirements.

ID# 0029685 Edition: Oct 2017 | Last Updated: Oct 2016

PSR-978 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Fees and Non-Compliance Assessments
Visa Core Rules and Visa Product and Service Rules

12.3 Acceptance Non-Compliance Assessments

12.3.1 EMV Liability Shift and Fallback Non-Compliance Assessments

12.3.1.1 Global Fallback Monitoring Program Identification Non-Compliance

Assessments

An Acquirer is subject to a non-compliance assessment of USD 1 per Fallback Transaction when the
Acquirer-country combination meets or exceeds the minimum Transaction volume and percentage
parameters specified in the Visa Rules and the Global Chip Fallback Monitoring Program Guide.1

Transactions involving Acquirers in the Europe Region will be subject to a non-compliance assessment
of EUR 1 per Fallback Transaction.
1
In the AP Region (Japan), this does not apply to Account Number Verification Transactions processed as Magnetic-Stripe
Transactions.

ID# 0008405 Edition: Oct 2017 | Last Updated: Oct 2016

12.3.2 High-Risk Internet Payment Facilitator Non-Compliance Assessments

12.3.2.1 High-Risk Internet Payment Facilitator Registration Non-Compliance

Assessments – AP, Canada, CEMEA, LAC, and US Regions

In the AP Region, Canada Region, CEMEA Region, LAC Region, and US Region, an Acquirer that fails
to comply with the registration program requirements for High-Risk Internet Payment Facilitators is
subject to a non-compliance assessment, as follows:

● USD 25,000 per month per High-Brand Risk Sponsored Merchant or High-Risk Internet Payment
Facilitator
● After 3 violations in a calendar year, one or both of the following:
– USD 100,000 for each 30-calendar-day period of non-compliance
– Prohibition against signing High-Brand-Risk Sponsored Merchants

ID# 0026334 Edition: Oct 2017 | Last Updated: Oct 2016

14 October 2017 Visa Confidential PSR-979

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Fees and Non-Compliance Assessments
Acceptance Non-Compliance Assessments

12.3.3 Electronic Commerce Non-Compliance Assessments

12.3.3.1 Electronic Commerce Indicator Non-Compliance Assessments

An Acquirer that fails to identify an Electronic Commerce Transaction with the correct Electronic
Commerce Indicator (ECI) value is subject to the non-compliance assessments specified as follows:

Table 12-4: Acquirer Non-Compliance Assessments for Incorrect Use of Electronic Commerce Indicator
Values
Violation Visa Action, Notification, or Non-Compliance
Assessment

Warning Notification of violation with specific date for

correction, not to exceed 3 months

Uncorrected Violation (Month 4) Acquirer assessed USD 5,000 non-compliance

assessment per Merchant1 identified

Uncorrected Violation (Month 5) Acquirer assessed USD 10,000 non-compliance

assessment per Merchant1 identified

Uncorrected Violation (Months 6-12) Acquirer assessed USD 25,000 non-compliance

assessment per Merchant1 identified

Uncorrected Violation (Months 13-18) Visa may suspend the Merchant1 from participation
in the Visa Program

Uncorrected Violation (Month 19 and subsequent Visa may permanently disqualify the Merchant1 from
months) participation in the Visa Program
1
Or, in the Europe Region, a Payment Facilitator

ID# 0007149 Edition: Oct 2017 | Last Updated: Oct 2016

12.3.4 Chip Card Non-Compliance Assessments

12.3.4.1 Visa Debit Processing Non-Compliance Assessments – Canada Region

In the Canada Region, an Acquirer that fails to comply with the requirements for processing Visa Debit
Category Transactions will be subject to a non-compliance assessment, as specified in Section 12.3.4.2,
“Visa Debit Acquirers Compliance Program – Canada Region.”

PSR-980 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Fees and Non-Compliance Assessments
Visa Core Rules and Visa Product and Service Rules

An Acquirer or its Visa Debit Acceptor that fails to properly process Visa Debit Category Transactions
will be subject to a non-compliance assessment, as specified in Section 12.3.4.2, “Visa Debit Acquirers
Compliance Program – Canada Region.”

ID# 0008079 Edition: Oct 2017 | Last Updated: Oct 2016

12.3.4.2 Visa Debit Acquirers Compliance Program – Canada Region

In the Canada Region, an Acquirer that fails to update its host systems with the ability to process Visa
Debit Transactions will be subject to a non-compliance assessment of CAD 100,000 per month of non-
compliance. If an Acquirer or its Visa Debit Acceptor fails to properly process Visa Debit Transactions,
the Acquirer will be subject to a non-compliance assessment of CAD 5,000 per Cardholder complaint
reported to Visa as an Acceptance Compliance Program incident.

ID# 0008364 Edition: Oct 2017 | Last Updated: Oct 2014

12.3.4.3 Chip Data Processing Non-Compliance Assessments – Europe Region

In the Europe Region, a Member that does not comply with EMV chip data processing requirements
may be subject to the non-compliance assessments specified in Table 12-5, “Assessments for Non-
Compliance with Chip Data Processing Requirements (EMV Penalty) - Europe Region.”

Table 12-5: Assessments for Non-Compliance with Chip Data Processing Requirements (EMV Penalty) –
Europe Region
Quarterly Reported Cardholder Expenditure Monthly EMV Non-Compliance Assessment due if
Volume (CEV) not certified

EUR 0 – 104,999,999 EUR 10,500

EUR 105,000,000 – 809,999,999 EUR 33,600

EUR 810,000,000 and higher EUR 68,250

ID# 0029862 Edition: Oct 2017 | Last Updated: Oct 2016

14 October 2017 Visa Confidential PSR-981

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Fees and Non-Compliance Assessments
Acceptance Non-Compliance Assessments

12.3.5 Dynamic Currency Conversion (DCC) Non-Compliance Assessments – Europe

Region

12.3.5.1 Incorrect Use of Dynamic Currency Conversion (DCC) – Europe Region

In the Europe Region, an Acquirer or a Merchant that violates rules for Dynamic Currency Conversion
(DCC) may be subject to the non-compliance assessments specified in Table 12-6, “Dynamic Currency
Conversion (DCC) Non-Compliance Assessments for Interregional Transactions - Europe Region,” or
Table 12-7, “Dynamic Currency Conversion (DCC) Non-Compliance Assessments for Intraregional
Transactions - Europe Region,” as applicable.

Table 12-6: Dynamic Currency Conversion (DCC) Non-Compliance Assessments for Interregional
Transactions – Europe Region
Event Visa Action or Non-Compliance Assessment

Registration

Acquirer does not register itself or Notification to Acquirer by Visa of violation with specific date by
its Merchant Outlet which the Acquirer or Merchant Outlet is required to be registered
(the "Registration Notification")

Failure to register with Visa within USD 10,000 non-compliance assessment per unregistered Acquirer
10 calendar days from the date of or Merchant Outlet and an additional USD 10,000 non-compliance
the Registration Notification assessment per unregistered Acquirer or Merchant Outlet for every
30 calendar days thereafter in which the Acquirer or Merchant Outlet
remains unregistered

Failure to register within 30 In addition to the non-compliance assessment set out in the row
calendar days from the date of the above, Visa may both:
Registration Notification
● Require the Acquirer to stop DCC being offered at the
unregistered Merchant Outlet
● Prohibit the Acquirer from providing DCC processing services for
any of its Merchant's Merchant Outlets

Merchant violation of a rule relating to DCC

Merchant non-compliant with one Notification to Acquirer by Visa of violation with specific date by
or more rules relating to DCC which the Acquirer or Merchant Outlet must correct violation or agree
action plan (the "Violation Notification")

Failure to provide action plan within USD 10,000 non-compliance assessment per Merchant Outlet at
30 calendar days from the date of which violations are occurring and an additional USD 10,000 non-
the Violation Notification compliance assessment per Merchant Outlet at which violations are
occurring for every 30 calendar days thereafter in which the Merchant
Outlet is still violating that rule relating to DCC

PSR-982 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Fees and Non-Compliance Assessments
Visa Core Rules and Visa Product and Service Rules

Event Visa Action or Non-Compliance Assessment

Failure to provide action plan within In addition to the non-compliance assessment set out in the row
60 calendar days from the date of above, Visa may both:
the Violation Notification
● Require the Acquirer to stop the DCC being offered at the
relevant Merchant Outlet
● Prohibit the Acquirer from providing DCC processing services for
any of its Merchant's Merchant Outlets

DCC Approval Revocation

Uncorrected violation of DCC Visa may revoke any approval that it has given to an Acquirer or an
requirements Acquirer's Merchant Outlet to conduct DCC for any of the following:
● Repeated violations and/or failure to remedy a violation of the
Visa Rules within a reasonable time frame following notification
from Visa to the Acquirer that it must remedy the violation
● Repeated Cardholder complaints against the Acquirer or the
Acquirer's Merchant's Merchant Outlet within a 3- month
period where the Acquirer has not complied with the Visa Rules
regarding disclosure of the option of using DCC, Cardholder
choice as to whether to use DCC, or disclosure of fees associated
with DCC
● Failure to ensure that the Acquirer's Merchants ensure proper
Merchant Outlet staff training and retraining on DCC to ensure
compliance with the Visa Rules
● Failure to prevent the Acquirer's Merchants' Merchant Outlets
from deploying procedures that will lead, or have led, to a
violation of the Visa Rules

Table 12-7: Dynamic Currency Conversion (DCC) Non-Compliance Assessments for Intraregional
Transactions – Europe Region
Event Visa Action or Non-Compliance Assessment

Non-compliance with DCC rules is identified and Letter sent to Acquirer

communicated to Acquirer

Acquirer plan for corrective action not received by EUR 11,550 non-compliance assessment per
Visa within one month of original Notification letter calendar month per non-compliant Merchant
performing DCC

Failure to implement corrective action within a EUR 23,100 non-compliance assessment per
reasonable time frame (as agreed between Visa and calendar month per non-compliant Merchant
the Acquirer) performing DCC

Continued failure to agree and/or implement Visa may both:

corrective actions within a reasonable time frame

14 October 2017 Visa Confidential PSR-983

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Fees and Non-Compliance Assessments
ATM Non-Compliance Assessments

Event Visa Action or Non-Compliance Assessment

● Require the Acquirer to terminate the non-

compliant Merchant that is performing DCC
● Prohibit the Acquirer from contracting with any
new Merchants wishing to perform DCC

ID# 0029689 Edition: Oct 2017 | Last Updated: Oct 2016

12.3.6 Variable Fare Non-Compliance Assessments

12.3.6.1 Variable Fare Processing Non-Compliance Assessments – Europe Region

Effective through 13 October 2017

In the Europe Region, an Acquirer may be subject to a non-compliance assessment of EUR 30 for
each Variable Fare Transaction processed incorrectly by its Merchants.

ID# 0029695 Edition: Oct 2017 | Last Updated: Oct 2017

12.3.7 Mass Transit Non-Compliance Assessments

12.3.7.1 Mass Transit Transaction Processing Non-Compliance Assessments – Europe

Region

Effective 14 October 2017

A Europe Acquirer may be subject to a non-compliance assessment of EUR 30 for each Mass
Transit Transaction processed incorrectly by its Merchants.

ID# 0030055 Edition: Oct 2017 | Last Updated: New

12.4 ATM Non-Compliance Assessments

12.4.1 ATM Access Fee Non-Compliance Assessments

12.4.1.1 Acquirer ATM Access Fee Non-Compliance Assessments

An ATM Acquirer may be subject to a non-compliance assessment specified in Section 1.12.3.2,

“General Non-Compliance Assessment Schedule,” if the Acquirer does not:

PSR-984 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Fees and Non-Compliance Assessments
Visa Core Rules and Visa Product and Service Rules

● Notify Visa of its intent to impose an Access Fee, as specified in Section 6.4.1.5, “ATM Acquirer
Requirements for ATM Access Fees”
● Populate the Access Fee amount, if any, in the appropriate field of the Authorization and Clearing
Record

ID# 0007161 Edition: Oct 2017 | Last Updated: Oct 2017

12.4.1.2 Non-Compliance Assessment for Failure to Include Access Fee Amount in

Clearing Record

If an ATM Acquirer fails to include the Access Fee amount in the Clearing Record, the non-compliance
assessment will be USD 30 per Transaction.

This does not apply in the Europe Region.

ID# 0008441 Edition: Oct 2017 | Last Updated: Oct 2016

12.4.1.3 Procedures and Fees for Non-Compliant ATM Transactions

Visa will return an ATM Transaction to the Acquirer for resubmission when the Transaction either:

● Both:
– Was submitted less than 3 calendar days from the Transaction Date
– Did not meet the CPS/ATM requirements
●  In the Europe Region, both:
– Did not meet tier II requirements
– Took place at a CPS-qualified ATM

Visa will assess a fee and the Acquirer will not receive the international Cash Disbursement Fee if an
ATM Transaction both:

● Was submitted or resubmitted 3 or more calendar days from the Transaction Date
● Did not meet the CPS/ATM requirements

ID# 0008916 Edition: Oct 2017 | Last Updated: Oct 2016

14 October 2017 Visa Confidential PSR-985

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Fees and Non-Compliance Assessments
Transaction Processing Non-Compliance Assessments

12.5 Transaction Processing Non-Compliance Assessments

12.5.1 Authorization and Clearing Non-Compliance Assessments

12.5.1.1 Online Gambling Transaction Identification Non-Compliance Assessment

An Acquirer is subject to the non-compliance assessments specified in Section 12.6.9, “Global Brand
Protection Program Non-Compliance Assessments,” if an Authorization Request for an Online
Gambling Transaction contains incorrect data or fails to include all of the following:

● An appropriate MCC to identify the High-Brand Risk Merchant, as specified in Section 10.4.6.1,
“High-Brand Risk MCCs”
● MCC 7995 (Betting), for an Online Gambling Transaction, as specified in Section 5.9.4.4, “Online
Gambling Merchant and Acquirer Requirements”
● POS Condition Code 59

In the Europe Region, Visa may prohibit an Acquirer from contracting with a new Online Gambling
Merchant for a period of one year or more if one or more of that Acquirer’s Online Gambling
Merchants are identified as failing to comply with this requirement for a period of 4 or more months
during any 12–month period.

ID# 0008753 Edition: Oct 2017 | Last Updated: Oct 2016

12.5.2 Duplicate or Erroneous Data Fee

12.5.2.1 Duplicate or Erroneous Data Fee – US Region

In the US Region, a Clearing Processor that fails to correct inaccurate or duplicate Transaction data
submitted through VisaNet is subject to a fee, as specified in the applicable Fee Schedule.

ID# 0008855 Edition: Oct 2017 | Last Updated: Oct 2014

PSR-986 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Fees and Non-Compliance Assessments
Visa Core Rules and Visa Product and Service Rules

12.5.3 Data Quality Non-Compliance Assessments

12.5.3.1 Data Quality Improvement Compliance Program Non-Compliance

Assessments – Europe Region

In the Europe Region, an Acquirer is subject to the non-compliance assessments specified in Table
12-8, “Non-Compliance Assessments for the Data Quality Improvement Compliance Program - Europe
Region,” if Visa determines that the Acquirer has failed to ensure that all Authorization Requests and
Clearing Records contain complete and valid data.

Table 12-8: Non-Compliance Assessments for the Data Quality Improvement Compliance Program – Europe
Region
Violation Time Period Non-Compliance
Assessment

Problem not resolved after second Notification letter

Problem not resolved after 60 calendar days USD 5,000

receipt of Notification

Problem not resolved after 90 calendar days  USD 10,000

receipt of Notification

Problem not resolved after 120 calendar days, plus every 30 calendar days for USD 25,000 per
receipt of Notification each subsequent month until compliance is achieved month

Resolution date not met

Problem not resolved by the Agreed resolution date USD 5,000

agreed date

Problem not resolved Within 30 calendar days of the agreed resolution USD 10,000
date

Problem not resolved Within 60 calendar days of the agreed resolution USD 25,000
date, plus every 30 calendar days for each
subsequent month until compliance is achieved

ID# 0029684 Edition: Oct 2017 | Last Updated: Oct 2016

14 October 2017 Visa Confidential PSR-987

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Fees and Non-Compliance Assessments
Risk Non-Compliance Assessments

12.6 Risk Non-Compliance Assessments

12.6.1 Account and Transaction Information Security Non-Compliance Assessments

12.6.1.1 Account Information Security Program Non-Compliance Assessments

A Member deemed non-compliant with the Account Information Security Program is subject to a non-
compliance assessment, as follows:

Table 12-9: Non-Compliance Assessments for the Account Information Security Program – AP Region,
Canada Region, CEMEA Region, LAC Region, and US Region
Violation Non-Compliance Assessment

First violation Up to USD 50,000

Second violation Up to USD 100,000

Third or any subsequent violation Up to USD 200,000

Table 12-10: Non-Compliance Assessments for the Account Information Security Program – Europe Region
Violation Visa Action or Non-Compliance Assessment

First violation of rule Warning letter with specific date for correction and
USD 500 non-compliance assessment

Second violation of same rule in a 12-month period USD 5,000 non-compliance assessment
after date of correction specified in Notification of
first violation

Third violation of same rule in a 12-month period USD 10,000 non-compliance assessment
after date of correction specified in Notification of
first violation

Fourth violation of same rule in a 12-month period USD 25,000 non-compliance assessment
after date of correction specified in Notification of
first violation

Five or more violations of same rule in a 12- At Visa discretion

month period after date of correction specified in
Notification of first violation

If the 12-month period is not violation-free and the Additional non-compliance assessments equal to all
non-compliance assessments total USD 25,000 or non-compliance assessments levied during that 12-
more month period

ID# 0008193 Edition: Oct 2017 | Last Updated: Apr 2017

PSR-988 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Fees and Non-Compliance Assessments
Visa Core Rules and Visa Product and Service Rules

12.6.1.2 Non-Compliance Assessments for Account and Transaction Information

Security Requirements

If Visa determines that a Member, its agent, or a Merchant has been deficient or negligent in
securely maintaining account or Transaction Information, or reporting or investigating the loss of this
information, Visa may impose a non-compliance assessment on the Member or require the Member to
take immediate corrective action.

In the Europe Region, an Acquirer that does not have 90% of its Merchants in each of the following
categories in compliance with account information and Transaction Information security requirements
must provide Visa, for each non-compliant Merchant type, an explanation and a plan for the next 12
months, indicating how it will ensure the protection of Cardholder data

● Level 1 (more than 6 million Transactions per year)

● Level 2 (1,000,001 – 6 million Transactions per year)
● Level 3 (Electronic Commerce Merchants with 20,000 – 1 million Transactions per year)
● Level 4 (1 – 1 million Transactions per year)

The Acquirer must do all of the following:

● Report to Visa its compliance with the Payment Card Industry Data Security Standard (PCI DSS)
● Report and verify to Visa, at least every 6 months, its Merchants’ status of PCI DSS compliance
● Ensure that its level 3 and 4 Electronic Commerce Merchants either:
– Exclusively use a service provider that is PCI DSS-compliant
– Provide to the Acquirer certification of the Merchant’s PCI DSS compliance
● Ensure that its level 1 and 2 Merchants and its Airline and Lodging Merchants meet the compliance
thresholds mandated by Visa

ID# 0001753 Edition: Oct 2017 | Last Updated: Oct 2016

12.6.1.3 Common Purchase Point Non-Compliance Assessments – Europe Region

In the Europe Region, a Member that does not comply with Visa requirements for the investigation of
Common Purchase Points may be subject to non-compliance assessments as specified in Table 12-11,
“Common Purchase Point Non-Compliance Assessments - Europe Region.”

Table 12-11: Common Purchase Point Non-Compliance Assessments – Europe Region

Violation Non-Compliance Assessment

Failure by Issuer to report a Common Purchase Point to Visa EUR 6,825 per Common Purchase Point
within one day of identification

14 October 2017 Visa Confidential PSR-989

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Fees and Non-Compliance Assessments
Risk Non-Compliance Assessments

Violation Non-Compliance Assessment

Failure by Acquirer to provide a full investigation report within EUR 6,825 per Common Purchase Point
30 business days following Notification of a Common Purchase
Point

Subsequent confirmation of the same Merchant Outlet as an EUR 34,125 against the Acquirer per
active Common Purchase Point and all of the following apply: Common Purchase Point
● Subsequent identification occurred between day 30 and day
180 following the first Notification
● Fraudulent activity took place under the same
circumstances
● No evidence present that a comprehensive investigation
was undertaken

ID# 0029691 Edition: Oct 2017 | Last Updated: Oct 2016

12.6.1.4 Data Compromise Non-Compliance Assessments – Europe Region

In the Europe Region, for cases involving less than 3 Acquirers, an Acquirer that does not comply
with Visa requirements for the protection of account and Transaction information may be subject to
the non-compliance assessments specified in Table 12-12, “Compromised Account Information and
Transaction Information (Less Than 3 Acquirers) Non-Compliance Assessments - Europe Region.” This
does not apply to Account Data Compromise Events that meet the criteria for the Visa Europe PFI Lite
service.

Table 12-12: Compromised Account Information and Transaction Information (Less Than 3 Acquirers) Non-
Compliance Assessments – Europe Region
Non-Compliance
Violation
Assessment

Compromised Account Number only EUR 3

Compromised Account Number and Card Verification Value 2 (CVV2) data EUR 18

Effective 14 October 2017 EUR 18

Compromised track 1 or track 2 Magnetic Stripe data

For cases involving 3 or more Acquirers, a Member that does not comply with Visa requirements for
the protection of account and Transaction information may be subject to non-compliance assessments
as specified in Table 12-13, “Compromised Account Information and Transaction Information (3 or
More Acquirers) Non-Compliance Assessments - Europe Region.”

Visa may continue to assess a non-compliance assessment to the Acquirer until the Acquirer has
demonstrated its compliance with the Payment Card Industry Data Security Standard (PCI DSS).

PSR-990 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Fees and Non-Compliance Assessments
Visa Core Rules and Visa Product and Service Rules

Merchants, Merchant Processors, Processors, and Payment Facilitators must do the following within 30
calendar days of Notification:

● Remove all Card Verification Value 2 (CVV2) data

● Effective 14 October 2017
Remove all track 1 and track 2 Magnetic Stripe data

Table 12-13: Compromised Account Information and Transaction Information (3 or More Acquirers) Non-
Compliance Assessments – Europe Region
  Visa Non-Compliance Assessments (EUR)

Level 3
(Electronic
Merchant
  Level 1 Level 2 Commerce Level 4 Processor Other
Processor
Merchants
only)

Number of 6,000,000+ 1,000,001 20,000 to 1 to N/A N/A N/A

Transactions to 1,000,000 1,000,000
per year 6,000,000

Initial non- 50,000 25,000 10,000 10,000 50,000 25,000 10,000

compliance
assessment

Insufficient 30,000 15,000 5,000 5,000 30,000 15,000 5,000

remediation
after 90 days

Insufficient 50,000 25,000 10,000 10,000 50,000 25,000 10,000

remediation
after 120 days

Insufficient 75,000 50,000 15,000 15,000 75,000 30,000 25,000

remediation
after 150 days

Insufficient 75,000 50,000 15,000 15,000 75,000 30,000 25,000

remediation
after 180 days

If a Member is subject to a non-compliance assessment of more than EUR 100,000, that non-
compliance assessment will be limited to 5% of that Acquirer's Merchant's gross sales volume, for the
12 months prior to the initial Notification.

Visa will charge a Member EUR 3,000 for each Account Data Compromise Event.

Visa may, at its discretion, reduce the non-compliance assessments in Table 12-12, “Compromised
Account Information and Transaction Information (Less Than 3 Acquirers) Non-Compliance
Assessments - Europe Region,” as follows:

14 October 2017 Visa Confidential PSR-991

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Fees and Non-Compliance Assessments
Risk Non-Compliance Assessments

● Based on both:
– A review of an Acquirer's self-certification provided to Visa
– A Merchant's compliance with the Payment Card Industry Data Security Standard (PCI DSS)
● For an Acquirer that supports Verified by Visa a reduction of up to 50%, depending on the volume
of Transactions with Electronic Commerce Indicator (ECI) value 5 and 6, for the 12 months prior to
the initial Notification
● According to the Merchant's level of PCI DSS compliance determined in a forensic investigation
conducted by a PCI Forensic Investigator, as follows:

Table 12-14: Non-Compliance Assessment Reductions for PCI DSS Compliance – Europe Region
Notification in Half-Yearly Report Acquirer informed Visa, and Visa informed Acquirer, and
Acquirer qualifies for the Acquirer qualifies for the
following non-compliance following non-compliance
assessment reduction1 assessment reduction1

Merchant Found Compliant

Acquirer reports Merchant as compliant 100% 100%

Acquirer reports Merchant as non- 100% 100%

compliant

Acquirer fails to declare or incorrectly 100% 75%

reports the Merchant's compliance

Merchant Found Non-Compliant

Acquirer correctly reports Merchant as 75% 50%

compliant

Acquirer correctly reports Merchant as 50% 25%

non-compliant

Acquirer fails to declare or incorrectly 25%  No reduction

reports the Merchant's compliance
1
Effective 14 October 2017
Discretionary reductions will not be applied if a Merchant swipes a Chip Card (for example: for loyalty programs) after
receiving Authorization for a Transaction.

ID# 0029794 Edition: Oct 2017 | Last Updated: Oct 2017

PSR-992 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Fees and Non-Compliance Assessments
Visa Core Rules and Visa Product and Service Rules

12.6.1.5 Account Information Security Compromise Non-Compliance Assessments –

LAC Region

In the LAC Region, in case of Account Information loss or theft, a Member will receive protection
from non-compliance assessments to Merchants or service providers that are in compliance with
the Account Information Security (AIS) Program when the security violation occurred. The Member
is subject to additional non-compliance assessments for any Merchant or service provider that
compromises information and is not in compliance with the AIS Program when the security violation
occurred.

ID# 0008042 Edition: Oct 2017 | Last Updated: Oct 2014

12.6.1.6 Transaction Information Loss/Theft Notification Non-Compliance

Assessments – US Region

In the US Region, if an Acquirer fails to immediately notify Visa of the suspected or confirmed loss or
theft of any Visa Transaction Information, the Acquirer is subject to a non-compliance assessment of
up to USD 100,000 per incident.

ID# 0003524 Edition: Oct 2017 | Last Updated: Oct 2014

12.6.2 Anti-Money Laundering Program Non-Compliance Assessments

12.6.2.1 Member Failure to Return an Anti-Money Laundering/Anti-Terrorist

Financing Questionnaire Non-Compliance Assessments

Visa imposes non-compliance assessments for failure to return to Visa a completed Anti-Money
Laundering/Anti-Terrorist Financing (AML/ATF), Sanctions and Anti-Bribery Compliance Program
Questionnaire, as specified in Section 1.10.1.7, “Visa Anti-Money Laundering Program – Member
Requirements,” or to respond to follow-up questions or inquiries, as follows:

Table 12-15: Non-Compliance Assessments for Member Failure to Return a Completed Anti-Money
Laundering/Anti-Terrorist Financing Questionnaire to Visa
Date Non-Compliance
Assessment

Due date + one calendar day to 30 calendar days USD 1,000

Due date + 31 calendar days to 60 calendar days USD 2,500

Due date + 61 calendar days to 90 calendar days USD 5,000

Due date + 91 calendar days and every 30 calendar days thereafter USD 10,000

14 October 2017 Visa Confidential PSR-993

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Fees and Non-Compliance Assessments
Risk Non-Compliance Assessments

This does not apply in the Europe Region.

ID# 0026362 Edition: Oct 2017 | Last Updated: Oct 2017

12.6.3 Authentication Non-Compliance Assessments

12.6.3.1 PIN Security Non-Compliance Assessments

A Member may be subject to a non-compliance assessment for its or its agent's failure to comply
with any of the requirements in the PIN Management Requirements Documents and Visa PIN Security
Program Guide, as follows:

Table 12-16: PIN Security Non-Compliance Assessments

Violation Non-Compliance Assessment

Initial violation and each month of unaddressed USD 10,000 per month
violations, up to 4 months after the initial violation1

Violations after 4 months and each month thereafter USD 25,000 per month
1
In the Europe Region, the timeframe for applying non-compliance assessments is counted from the annual due date of
the self-audit, beginning at the 30th calendar day.

In the Europe Region, a Member may be subject to a non-compliance assessment for its failure to
comply with any of the requirements in the PIN Management Requirements Documents.

If an Acquirer fails to respond to Visa within 30 days of a Notification of non-compliance, it may be

subject to a non-compliance assessment, or Visa may suspend the Acquirer’s certification relating
to PIN implementation procedures until a response from the Acquirer has been received and
acknowledged by Visa.

If the Acquirer provides an action plan to Visa but does not perform its commitments as specified in
the action plan, it must deposit USD 100,000 with Visa as a performance bond or place USD 100,000 in
escrow until Visa either:

● Confirms that the Acquirer is in compliance with the PIN Management Requirements Documents
● In the case of the escrow arrangements, suspends that Acquirer’s certification. If Acquirer
certification for PIN implementation procedures is suspended, the Acquirer may forfeit to Visa the
performance bond or escrow amount.

ID# 0001288 Edition: Oct 2017 | Last Updated: Oct 2016

PSR-994 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Fees and Non-Compliance Assessments
Visa Core Rules and Visa Product and Service Rules

12.6.3.2 Chip and PIN Disputes Compliance Program Non-Compliance Assessments –

Europe Region

In the Europe Region, a Member that is inappropriately processing EMV Transactions or disputes or
operating without due diligence, may be subject to the non-compliance assessments specified in Table
12-17, “Chip and PIN Disputes Compliance Program Non-Compliance Assessments - Europe Region.”

Table 12-17: Chip and PIN Disputes Compliance Program Non-Compliance Assessments – Europe Region
Beginning of Status of Violation Visa Action or Non-Compliance Assessment
Month

Month 1 Initial confirmation Member is warned in writing that Visa will take action if the
of violation situation is not addressed to the satisfaction of Visa within 30
calendar days

Month 2 Unaddressed Member is provided with a secondary warning that non-

violation compliance assessments may apply if the situation is not
addressed to the satisfaction of Visa within 60 calendar days

Months 4-5 Unaddressed Member is assessed EUR 27,000 per month

violation

Month 6 and Unaddressed Member is assessed EUR 54,000 per month

subsequent violation
months

ID# 0029688 Edition: Oct 2017 | Last Updated: Oct 2016

12.6.4 Visa Acquirer Monitoring Program Non-Compliance Assessments

12.6.4.1 Visa Acquirer Monitoring Program (VAMP) Non-Compliance Assessments

Visa assesses the following non-compliance assessments if an Acquirer's monthly Chargeback or

Fraud Activity meets or exceeds the Visa Acquirer Monitoring Program (VAMP) thresholds specified in
Section 10.4.4.1, “Visa Acquirer Monitoring Program (VAMP)”:

Table 12-18: Non-Compliance Assessments for Excessive Chargebacks or Fraud Activity-to-Sales Ratio1

Month Non-Compliance Assessment

Month 1 – 3 USD 25,000 (or local currency equivalent) per month

Month 4 – 6 USD 50,000 (or local currency equivalent) per month

Month 7 – 12 (and, in the Europe Region, USD 100,000 (or local currency equivalent) per
subsequent months) month

14 October 2017 Visa Confidential PSR-995

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Fees and Non-Compliance Assessments
Risk Non-Compliance Assessments

Visa may assess, suspend, or waive VAMP non-compliance assessments, in whole or in part, to
accommodate unique or extenuating circumstances. The non-compliance assessments will no longer
be assessed to the Acquirer once its Merchant has met acceptable performance levels. However,
non-compliance assessments may continue to be assessed, or a Merchant may be prohibited from
participating in the Visa Program, if Visa determines that the Merchant or Acquirer is causing undue
economic hardship or harm to the goodwill of the Visa system as a result of high Chargeback or Fraud
Activity volumes.
1
In the Europe Region, if an Acquirer exceeds 3 times the monthly fraud-to-sales ratio communicated by Visa to Acquirers,
Visa will determine non-compliance assessments.

ID# 0029293 Edition: Oct 2017 | Last Updated: Oct 2016

12.6.5 Chargeback Monitoring Fees and Non-Compliance Assessments

12.6.5.1 Visa Chargeback Monitoring Program (VCMP) Fees and Non-Compliance

Assessments

Visa assesses Visa Chargeback Monitoring Program (VCMP) fees and non-compliance assessments to
the Acquirer, as specified in Table 12-19, “Fees for Visa Chargeback Monitoring Program - Standard
Program,” and Table 12-20, “Fees for Visa Chargeback Monitoring Program - High-Risk Program.”

Table 12-19: Fees for Visa Chargeback Monitoring Program – Standard Program
Event Visa Action/Fee

Merchant Outlet1 meets or exceeds the Chargeback ● Workout Period2

activity thresholds specified in Section 10.4.3.1, “Visa
● No fee
Chargeback Monitoring Program (VCMP),” in months
1-4 (month 1 = initial notification).

Merchant Outlet1 meets or exceeds the Chargeback ● A fee is assessed to the Acquirer, as specified in
activity thresholds specified in Section 10.4.3.1, “Visa the applicable Fee Schedule, per Chargeback3 for
Chargeback Monitoring Program (VCMP),” in months every month the Merchant meets or exceeds the
5-9. program thresholds.4

Merchant Outlet1 meets or exceeds the Chargeback ● A fee is assessed to the Acquirer, as specified in
activity thresholds specified in Section 10.4.3.1, “Visa the applicable Fee Schedule, per Chargeback3 for
Chargeback Monitoring Program (VCMP),” beyond every month the Merchant meets or exceeds the
month 9. program thresholds.4
● The Acquirer is eligible for a review fee, as
specified in the applicable Fee Schedule.
● Visa may initiate Merchant disqualification
processes against a Merchant Outlet1 and/or its
principals.

PSR-996 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Fees and Non-Compliance Assessments
Visa Core Rules and Visa Product and Service Rules

Event Visa Action/Fee

1
In the Europe Region, the program applies at the Merchant level.
2
The Workout Period does not apply to High-Risk Merchants or High-Brand Risk Merchants.
3
VCMP non-compliance assessments and program fees apply to domestic and international Chargebacks for all the
following: Australia, Brazil, Canada, Germany, the United Kingdom, and the United States. Visa may modify this list
of markets. For all other markets, VCMP non-compliance assessments and program fees apply to only international
Chargebacks.
4
Effective through 30 September 2017
 
 Visa allocates a portion of this fee to the Issuer via a funds disbursement. This does not apply in the Europe Region.
 
 Effective 1 October 2017
 
 Visa may allocate a portion of this fee to the Issuer via a funds disbursement. Visa reserves the right to withhold
 
 or revoke funds disbursement from Issuers whose activities or lack of risk controls create a disproportionate volume of
 
 Chargebacks. This does not apply in the Europe Region.

Table 12-20: Fees for Visa Chargeback Monitoring Program – High-Risk Program
Event Visa Action/Fee

Merchant Outlet1 meets or exceeds the Chargeback ● A fee is assessed to the Acquirer, as specified in
activity thresholds specified in Section 10.4.3.1, “Visa the applicable Fee Schedule, per Chargeback2 for
Chargeback Monitoring Program (VCMP),” in months every month the Merchant meets or exceeds the
1-6. program thresholds.3

Merchant Outlet1 meets or exceeds the Chargeback ● A fee is assessed to the Acquirer, as specified in
activity thresholds specified in Section 10.4.3.1, “Visa the applicable Fee Schedule, per Chargeback2 for
Chargeback Monitoring Program (VCMP),” beyond every month the Merchant meets or exceeds the
month 6. program thresholds.3
● The Acquirer is eligible for a review fee, as
specified in the applicable Fee Schedule.

Merchant Outlet1 meets or exceeds the Chargeback ● A fee is assessed to the Acquirer, as specified in
activity thresholds specified in Section 10.4.3.1, “Visa the applicable Fee Schedule, per Chargeback2 for
Chargeback Monitoring Program (VCMP),” beyond every month the Merchant meets or exceeds the
month 11. program thresholds.3
● The Acquirer is eligible for a review fee, as
specified in the applicable Fee Schedule.
● Visa may initiate Merchant disqualification
processes against a Merchant Outlet1 and/or its
principals.
1
In the Europe Region, the program applies at the Merchant level.
2
VCMP non-compliance assessments and program fees apply to domestic and international Chargebacks for all the
following: Australia, Brazil, Canada, Germany, the United Kingdom, and the United States. Visa may modify this list
of markets. For all other markets, VCMP non-compliance assessments and program fees apply to only international
Chargebacks.
3
Effective through 30 September 2017

14 October 2017 Visa Confidential PSR-997

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Fees and Non-Compliance Assessments
Risk Non-Compliance Assessments

Event Visa Action/Fee

 
 Visa allocates a portion of this fee to the Issuer via a funds disbursement. This does not apply in the Europe Region.
 
 Effective 1 October 2017
 
 Visa may allocate a portion of this fee to the Issuer via a funds disbursement. Visa reserves the right to withhold or
 
 revoke funds disbursement from Issuers whose activities or lack of risk controls create a disproportionate volume of
 
 Chargebacks. This does not apply in the Europe Region.

Non-compliance assessments and fees for Chargeback activity under the VCMP standard program or
VCMP high-risk program may continue to be assessed to the Acquirer:

● For all Trailing Chargeback Activity that occurs up to 120 calendar days after Transaction
processing has ceased
● Equivalent to the non-compliance assessments and fees being imposed on the Acquirer at the
time Transaction processing ceased

Visa may assess, suspend, or waive VCMP fees and/or non-compliance assessments, in whole or
in part, to accommodate unique or extenuating circumstances. The fees and/or non-compliance
assessments will no longer be assessed to the Acquirer once the Merchant has met acceptable
performance levels. However, fees and/or non-compliance assessments may continue to be assessed,
or a Merchant may be prohibited from participating in the Visa Program, if Visa determines that the
Merchant or Acquirer is causing undue economic hardship or harm to the goodwill of the Visa system
as a result of high Chargeback volumes.

ID# 0029291 Edition: Oct 2017 | Last Updated: Oct 2017

12.6.5.2 Visa Chargeback Monitoring Program (VCMP) – Data Quality Non-

Compliance Assessments

Effective through 30 September 2017

If Visa determines that an Acquirer or its Merchant changed, modified, or altered the Merchant
name or Merchant data in any way to circumvent the Visa Chargeback Monitoring Program
(VCMP), Visa may impose a non-compliance assessment of USD 10,000 (or local currency
equivalent) per Merchant Outlet, per month, to the Acquirer.

Effective 1 October 2017

If Visa determines that an Acquirer or its Merchant changed, modified, or altered the Merchant
name, Merchant data, or Merchant performance in any way to circumvent the Visa Chargeback
Monitoring Program (VCMP), Visa may impose a non-compliance assessment of up to USD
25,000 (or local currency equivalent) per Merchant Outlet, per month, to the Acquirer.

ID# 0029292 Edition: Oct 2017 | Last Updated: Oct 2017

PSR-998 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Fees and Non-Compliance Assessments
Visa Core Rules and Visa Product and Service Rules

12.6.5.3 Recurring Transaction Compliance Program Non-Compliance Assessments –

Europe Region

In the Europe Region, Visa will notify an Acquirer if any of its Merchants have generated an excessive
ratio of Chargebacks to Transactions for Transactions containing either MCC 5968 or a Recurring
Transaction indicator.

A Merchant will be added to the Recurring Transaction Compliance Program if it meets the criteria
shown in Table 12-21, “Recurring Transaction Compliance Program Qualification Criteria”

Table 12-21: Recurring Transaction Compliance Program Qualification Criteria

Criteria Domestic Transactions Intraregional
Transactions

Number of Chargebacks per Merchant location (per 100 or more 100 or more
month)

Percentage of Chargebacks to total Transactions (per 1.5% or more 0.5% or more

month)

Within 3 months of Notification from Visa, the Acquirer must provide an action plan to Visa for
approval. If the plan is approved, the Acquirer must implement the plan within 3 months.

At the end of the 3-month implementation period, if the Merchant continues to qualify for the
compliance program, the Acquirer will be assessed a non-compliance assessment of EUR 105 per
Chargeback per month until Visa deems that sufficient improvement has been made.

ID# 0029694 Edition: Oct 2017 | Last Updated: Oct 2016

12.6.5.4 Acquirer Performance Metric Program Non-Compliance Assessments –

Europe Region

In the Europe Region, an Acquirer placed in the Acquirer Performance Metric Program may be subject
to the non-compliance assessments specified in Table 12-22, “Acquirer Performance Metric Program
Non-Compliance Assessments - Europe Region,” if it meets or exceeds a Chargeback-to-Transaction
ratio of 1.5% for International Transactions.

Table 12-22: Acquirer Performance Metric Program Non-Compliance Assessments – Europe Region
Event Non-Compliance Assessment

Acquirer meets or exceeds the Chargeback ratio USD 25,000 for every month the Acquirer meets or
thresholds exceeds the program thresholds

Acquirer meets or exceeds the Chargeback ratio USD 50,000 for every month the Acquirer meets or
thresholds more than 3 times in a rolling 12-month exceeds the program thresholds
period

14 October 2017 Visa Confidential PSR-999

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Fees and Non-Compliance Assessments
Risk Non-Compliance Assessments

Event Non-Compliance Assessment

Acquirer meets or exceeds the Chargeback ratio USD 100,000 for each subsequent month the
thresholds more than 6 times in a rolling 12-month thresholds are met or exceeded and the Acquirer
period is eligible for the implementation of risk reduction
procedures, as specified in Section 1.10.1.2, “Member
Risk Reduction Requirements”

ID# 0029859 Edition: Oct 2017 | Last Updated: Oct 2016

12.6.6 High-Risk/High-Brand Risk Acquirer Non-Compliance Assessments

12.6.6.1 High-Brand Risk Acquirer Registration Non-Compliance Assessments

If Visa determines that an Acquirer that previously did not acquire High-Brand Risk Transactions in a
Card-Absent Environment has failed to comply with the registration requirements specified in Section
10.4.8.1, “High-Brand Risk Acquirer Registration,” Visa may impose a non-compliance assessment of
USD 25,000 to the Acquirer per calendar month of non-compliance. Continued non-compliance may
result in Visa prohibiting that Acquirer from acquiring High-Brand Risk Merchants.

ID# 0026381 Edition: Oct 2017 | Last Updated: Oct 2014

12.6.6.2 High-Risk Registration Non-Compliance Assessment – Europe Region

In the Europe Region, an Acquirer that fails to comply with the registration program requirements for
Payment Facilitators, Sponsored Merchants, or Merchants identified as high-risk or high-brand risk is
subject to a non-compliance assessment of EUR 25,000 per month per Payment Facilitator, Sponsored
Merchant, or Merchant.

ID# 0029807 Edition: Oct 2017 | Last Updated: Oct 2016

12.6.7 Fraud Monitoring and Reporting Non-Compliance Assessments

12.6.7.1 Visa Fraud Monitoring Program (VFMP) Non-Compliance Assessments

Visa assesses non-compliance assessments to the Acquirer of a Merchant Outlet (in the Europe
Region, a Merchant) identified in the Visa Fraud Monitoring Program (VFMP) high-risk program, as
specified in Section 10.4.5.2, “Visa Fraud Monitoring Program (VFMP) Timelines.”

PSR-1000 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Fees and Non-Compliance Assessments
Visa Core Rules and Visa Product and Service Rules

Table 12-23: Non-Compliance Assessments for VFMP – High-Risk Program

Month Non-Compliance Assessment

Month 1 – 3 USD 10,000 per month

Month 4 – 6 USD 25,000 per month

Month 7 – 9 USD 50,000 per month

Month 10 – 12 (and, in the Europe Region, USD 75,000 per month

subsequent months)

Visa may assess, suspend, or waive VFMP non-compliance assessments, in whole or in part, to
accommodate unique or extenuating circumstances. The non-compliance assessments will no longer
be assessed to the Acquirer once its Merchant has met acceptable performance levels. However,
non-compliance assessments may continue to be assessed, or a Merchant may be prohibited from
participating in the Visa Program, if Visa determines that the Merchant or Acquirer is causing undue
economic hardship or harm to the goodwill of the Visa system as a result of high Fraud Activity
volumes.

ID# 0029294 Edition: Oct 2017 | Last Updated: Oct 2016

12.6.7.2 Visa Fraud Monitoring Program (VFMP) – Data Quality Non-Compliance

Assessments

If Visa determines that an Acquirer or its Merchant changed, modified, or altered the Merchant name
or Merchant data in any way to circumvent the Visa Fraud Monitoring Program (VFMP), Visa may
impose a non-compliance assessment of USD 10,0001 per Merchant Outlet, per month, to the Acquirer.
1
In the Europe Region, or local currency equivalent

ID# 0029295 Edition: Oct 2017 | Last Updated: Oct 2016

12.6.7.3 Fraud Monitoring Programs Non-Compliance Assessments – Europe Region

In the Europe Region, an Issuer or an Acquirer that does not comply with the Cross Border Fraud Issuer
Monitoring Program or the Cross Border Fraud Acquirer Monitoring Program respectively may be
subject to non-compliance assessments as specified in Table 12-24, “Fraud Monitoring Programs Non-
Compliance Assessments - Europe Region.”

Table 12-24: Fraud Monitoring Programs Non-Compliance Assessments – Europe Region

Notification Visa Action or Non-Compliance Assessment

Monthly Notifications beginning in month 4 until EUR 6,825 per month per BID
Member is compliant for 3 consecutive months

14 October 2017 Visa Confidential PSR-1001

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Fees and Non-Compliance Assessments
Risk Non-Compliance Assessments

Notification Visa Action or Non-Compliance Assessment

Monthly Notifications beginning in month 7 until EUR 20,475 per month per BID
Member is compliant for 3 consecutive months

Monthly Notifications beginning in month 13 until Monthly non-compliance assessment per BID
Member is compliant for 3 consecutive months increases by EUR 20,475 for each Notification after
month 121

The Member has failed to support a formal Visa Additional EUR 26,250 per monthly Notification.
review within 60 days of a request in writing from This is in addition to any other non-compliance
Visa assessments accrued under the program
1
For example: non-compliance assessment at month 13 will be EUR 40,950 (EUR 20,475 + EUR 20,475), at month 14 will
be EUR 61,425 (EUR 40,950 + EUR 20,475), at month 15 will be EUR 81,900 (EUR 61,425+EUR 20,475). 

ID# 0029693 Edition: Oct 2017 | Last Updated: Oct 2016

12.6.7.4 Fraud Detection System Non-Compliance Assessments – Europe Region

In the Europe Region, an Issuer that does not comply with Visa requirements for subscribing to or
actively participating in a Fraud Detection System may be subject to non-compliance assessments as
specified in Table 12-25, “Fraud Detection Systems Non-Compliance Assessments - Europe Region.”

Table 12-25: Fraud Detection Systems Non-Compliance Assessments – Europe Region

Violation Visa Action or Non-Compliance Assessment

First identification Warning letter sent containing a request for an

implementation plan for compliance. The Issuer
must submit the implementation plan to Visa for
approval within 30 days of receiving the warning
letter.

Failure of Issuer to comply with agreed EUR 5,000

implementation plan

Failure of Issuer to comply within 3 months of EUR 25,000

the compliance date as set out in the agreed
implementation plan

Subsequent violations Visa decision

ID# 0029863 Edition: Oct 2017 | Last Updated: Oct 2016

PSR-1002 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Fees and Non-Compliance Assessments
Visa Core Rules and Visa Product and Service Rules

12.6.7.5 Non-Compliance Assessments for Failure to Report Fraud – LAC Region

In the LAC Region, an Issuer that does not comply with the Fraud Reporting Program's requirements,
as determined by the third or higher consecutive onsite audit, will be subject to a quarterly non-
compliance assessment of USD 10,000 until found compliant by the Visa remote monitoring system
and validated by an onsite audit.

ID# 0007267 Edition: Oct 2017 | Last Updated: Oct 2014

12.6.8 Terminated Merchant Non-Compliance Assessments

12.6.8.1 Terminated Merchant Non-Compliance Assessments – Canada Region

In the Canada Region, if an Acquirer fails to comply with Section 10.12.1.4, “Common Terminated
Merchant Database Requirements – Canada Region,” Visa may assess a non-compliance assessment of
CAD 2,500 per violation.

ID# 0007381 Edition: Oct 2017 | Last Updated: Oct 2014

12.6.8.2 Visa Merchant Alert Service Non-Compliance Assessments – Europe Region

In the Europe Region, an Acquirer that does not list its Merchants as required on the Visa Merchant
Alert Service may be subject to a non-compliance assessment of EUR 5,000 for each violation, with no
monthly maximum.

ID# 0029690 Edition: Oct 2017 | Last Updated: Oct 2016

12.6.9 Global Brand Protection Program Non-Compliance Assessments

12.6.9.1 Global Brand Protection Program Non-Compliance Assessments for Illegal or

Prohibited Transactions

An Acquirer that processes illegal or prohibited Transactions will be subject to non-compliance

assessments, as follows:

14 October 2017 Visa Confidential PSR-1003

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Fees and Non-Compliance Assessments
Risk Non-Compliance Assessments

Table 12-26: Global Brand Protection Program Non-Compliance Assessments for Tier 1 Violations
Violation  Visa Action or Non-Compliance Assessment2

Incorrect Online Gambling Illegal Transactions Transactions involving

Coding Child Pornography,
Bestiality, Rape and
Non-Consensual
Mutilation

Initial Identification Member is subject to a non-compliance assessment of up to USD 25,000 or, in

and confirmation1 the Europe Region, up to EUR 25,0003 per Merchant, Marketplace,4 retailer using a
Marketplace,4 Sponsored Merchant, or retailer using a Staged Digital Wallet Operator
(SDWO), or per Merchant URL or Sponsored Merchant URL, identified per calendar
month of non-compliance.
All violations must be corrected within 7 calendar days of Notification.
For any violation involving a Transaction involving child pornography, as specified
in Section 10.5, “Brand Protection,” the Merchant, Sponsored Merchant, High-Brand
Risk Merchant, or High-Brand Risk Sponsored Merchant must be terminated within 7
calendar days.

Subsequent Member is subject to a non-compliance assessment of Member or its

Violation up to USD 50,000 or, in the Europe Region, up to EUR principals, Payment
50,0003 per Merchant, Marketplace,4 retailer using a Facilitator, or
Marketplace,4 Sponsored Merchant, or retailer using an Sponsored Merchant
SDWO, or per Merchant URL or Sponsored Merchant URL not corrected within 7
identified, increasing by USD 25,000 or, in the Europe calendar days is subject
to a non-compliance
Region, EUR 25,0003 for each subsequent calendar month
assessment of USD
of non-compliance, up to a maximum of USD 100,000 or, in
200,000 or, in the
the Europe Region, up to a maximum of EUR 100,0003. Europe Region, EUR
Non-compliance following the assessment of the maximum 200,0003 per Merchant
non-compliance assessment will result in the Acquirer URL and/or Sponsored
being subject to risk reduction procedures, as specified Merchant URL
in the Visa Rules, which may include the revocation of
Continued non-
acquiring privileges.
compliance will
result in the Acquirer
being subject to risk
reduction procedures,
as specified in the
Visa Rules, which may
include the revocation
of acquiring privileges.
1
Correction of violation does not eliminate non-compliance assessment liability.
2
Visa may waive non-compliance assessments to accommodate unique or extenuating circumstances.
3
Effective 14 October 2017
4
Effective 14 October 2017

PSR-1004 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Fees and Non-Compliance Assessments
Visa Core Rules and Visa Product and Service Rules

Table 12-27: Global Brand Protection Program Non-Compliance Assessments for Tier 2 Violations

Violation2 Visa Action or Non-Compliance Assessment1

Counterfeit Contraband Potentially Illegal Other

and Other Cigarettes Deceptive Government Categories, as
Intellectual Marketing Identification/ determined
Property- Practices, as Documents by Visa
Infringing specified in
Material the Visa Global
Brand Protection
Program Guide
for Acquirers

Initial Member is subject to a non-compliance assessment of up to USD 5,000 or, in the Europe
Identification Region, up to EUR 5,0004 per Merchant, Marketplace,5 retailer using a Marketplace,5
and Sponsored Merchant, or retailer signed by an SDWO, or per Merchant URL or Sponsored
confirmation3 Merchant URL, per calendar month of non-compliance.
All violations must be corrected within 7 calendar days of notification.

Subsequent Member is subject to a non-compliance assessment of up to USD 10,000 or, in the

Violation Europe Region, up to EUR 10,0004 per Merchant, Sponsored Merchant, or retailer using
an SDWO, or per Merchant URL or Sponsored Merchant URL, increasing by up to USD
5,000 or, in the Europe Region, up to EUR 5,0004 for each subsequent calendar month
of non-compliance up to a maximum of USD 20,000 or, in the Europe Region, up to a
maximum of EUR 20,0004.
Non-compliance following the assessment of the maximum non-compliance assessment
will result in the Acquirer being subject to risk reduction procedures, as specified in the
Visa Rules, which may include the revocation of acquiring privileges.
1
Visa may waive non-compliance assessments to accommodate unique or extenuating circumstances.
2
Visa reserves the right to escalate any identification to the Tier 1 schedule as needed.
3
Correction of violation does not eliminate non-compliance assessment liability
4
Effective 14 October 2017
5
Effective 14 October 2017

An Acquirer that has either 4 or more violations of the Visa Rules over a 12-month period involving
one or more Merchants, or is identified by Visa as participating in activity that may cause harm to the
goodwill associated with the Visa system, brand, products, or services, may be subject to risk reduction
procedures that may include, but are not limited to, prohibiting that Acquirer from contracting with
any new High-Brand Risk Merchants for a period of one year or more.

If it is determined that an Acquirer's activities may cause undue harm to the goodwill of the Visa
payment system, Visa may immediately impose corporate risk reduction procedures.

ID# 0026387 Edition: Oct 2017 | Last Updated: Oct 2017

14 October 2017 Visa Confidential PSR-1005

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Fees and Non-Compliance Assessments
Risk Non-Compliance Assessments

12.6.9.2 Global Brand Protection Program Data Quality Non-Compliance Assessments

If Visa determines that an Acquirer or its Merchant changed, modified, or altered the Merchant name
or Merchant data in any way to circumvent the Global Brand Protection Program, Visa may impose a
non-compliance assessment of USD 10,000 per Merchant, per month, to the Acquirer.

ID# 0028286 Edition: Oct 2017 | Last Updated: Oct 2014

12.6.9.3 Non-Compliance Assessments for Global Brand Protection Program – Europe

Region

In the Europe Region, if a High Brand-Risk Merchant or a High Brand-Risk Sponsored Merchant has
been placed in the Global Brand Protection Program, its Acquirer will be subject to a non-compliance
assessment for each Chargeback received for Interregional Transactions at any of the Merchant's
Merchant Outlets.

Penalties will no longer be imposed once the High Brand-Risk Merchant or the High Brand-Risk
Sponsored Merchant has met performance levels that are acceptable to Visa. However, penalties may
continue to be imposed, or a High Brand-Risk Merchant or High Brand-Risk Sponsored Merchant
may be prohibited from participating in Visa, if Visa determines that a high volume of Transactions
originating from the High Brand-Risk Merchant or High Brand-Risk Sponsored Merchant are being
disputed.

ID# 0029808 Edition: Oct 2017 | Last Updated: Oct 2016

12.6.9.4 Global Brand Protection Program Excessive Chargeback Ratio Non-

Compliance Assessments – Europe Region

In the Europe Region, an Acquirer with Merchants in the Global Brand Protection Program must ensure
that the Chargeback ratio is 2% or less for all Interregional and International Transactions originating
from its Merchants, Sponsored Merchants, High Brand-Risk Merchants, High Brand-Risk Sponsored
Merchants, and High Brand-Risk Payment Facilitators. If the Chargeback ratio is exceeded, the Acquirer
may be subject to non-compliance assessments, as follows:

Table 12-28: Acquirer Penalties for High Brand-Risk Merchants, Sponsored Merchants, and High Brand-Risk
Sponsored Merchants in the Global Brand Protection Program – Europe Region
Event Month Visa Action or Non-Compliance
Assessment

High Brand-Risk Merchant, Sponsored Months 1-3 USD 100 per Chargeback, per month for
Merchant, or High Brand-Risk Sponsored each identified Merchant Outlet
Merchant meets or exceeds the specified
Chargeback ratio

PSR-1006 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Fees and Non-Compliance Assessments
Visa Core Rules and Visa Product and Service Rules

Event Month Visa Action or Non-Compliance

Assessment

High Brand-Risk Merchant, Sponsored Months 4-5 If the Acquirer and/or Merchant, High
Merchant, or High Brand-Risk Sponsored Brand-Risk Merchant, Sponsored
Merchant meets or exceeds the specified Merchant, or High Brand-Risk Sponsored
Chargeback ratio Merchant have not implemented
procedures to reduce Chargebacks, Visa
may assess a non-compliance assessment
of USD 200.

High Brand-Risk Merchant, Sponsored Month 6 and If the Acquirer and/or Merchant, High
Merchant, or High Brand-Risk Sponsored subsequent Brand-Risk Merchant, Sponsored
Merchant meets or exceeds the specified months Merchant, or High Brand-Risk Sponsored
Chargeback ratio Merchant have not implemented
procedures to reduce Chargebacks, Visa
may assess a non-compliance assessment
of USD 200.
Visa may disqualify the Merchant,
High Brand-Risk Merchant, Sponsored
Merchant, or High Brand-Risk Sponsored
Merchant from participation in Visa.

High Brand-Risk Merchant, Sponsored Any Visa may disqualify the Merchant,
Merchant, or High Brand-Risk Sponsored High Brand-Risk Merchant, Sponsored
Merchant meets or exceeds the specified Merchant, or High Brand-Risk Sponsored
Chargeback ratio without an effective Merchant from participation in Visa.
Chargeback reduction plan, and 2 of the
following levels of Chargeback activity are
reached:
● High Brand-Risk Merchant,
Sponsored Merchant, or High
Brand-Risk Sponsored Merchant’s
Chargeback ratio is 2 or more times
the Chargeback ratio in a single
month
● High Brand-Risk Merchant,
Sponsored Merchant, or High Brand-
Risk Sponsored Merchant is assessed
fees for 3,000 or more Chargebacks
in a single month
● High Brand-Risk Merchant,
Sponsored Merchant, or High Brand-
Risk Sponsored Merchant is assessed
a total of USD 1 million or more in
Global Brand Protection Program fees

14 October 2017 Visa Confidential PSR-1007

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Fees and Non-Compliance Assessments
Risk Non-Compliance Assessments

Event Month Visa Action or Non-Compliance

Assessment

Acquirer does not identify a High Brand- When violation USD 25,000 per Merchant, per month
Risk Merchant or High Brand-Risk occurs
Sponsored Merchant with the correct
MCC

ID# 0029867 Edition: Oct 2017 | Last Updated: Oct 2016

12.6.10 Corporate Risk Reduction Non-Compliance Assessments

12.6.10.1 Acquirer Responsibility for Merchants Non-Compliance Assessments – US

Region

In the US Region, an Acquirer that fails to comply with the requirements of Section 1.1.1.13, “Visa
U.S.A., Inc. Member Responsibilities – US Region,” is subject to a non-compliance assessment of USD
500,000, termination of its membership, or both.

ID# 0008114 Edition: Oct 2017 | Last Updated: Oct 2017

12.6.11 Merchant Agreement with Prohibited Merchant Non-Compliance Assessments

– US Region

12.6.11.1 Non-Compliance Assessments for Merchant Agreement with Prohibited

Merchant – US Region

In the US Region, Visa imposes a non-compliance assessment to an Acquirer that enters into a
Merchant Agreement with a Merchant, or known principals of a Merchant, that Visa has prohibited
from participating in the Visa or Visa Electron Program, as follows:

Table 12-29: Acquirer Non-Compliance Assessments for Merchant Agreement with a Prohibited Merchant –
US Region
Violation Non-Compliance Assessment

First violation in a 5-year period USD 10,000

Second violation in a 5-year period USD 20,000

Third violation in a 5-year period USD 50,000

4 or more violations in a 5-year period At the discretion of Visa

PSR-1008 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Fees and Non-Compliance Assessments
Visa Core Rules and Visa Product and Service Rules

Visa imposes an additional non-compliance assessment of USD 10,000 for each 30-calendar-day
period, or portion thereof, during which the Acquirer fails to terminate the Merchant Agreement.

ID# 0007118 Edition: Oct 2017 | Last Updated: Oct 2014

12.6.12 Verified by Visa Non-Compliance Assessments

12.6.12.1 Electronic Commerce Indicator (ECI) 6 Non-Compliance Assessments for

Excessive Decline Rates

An Issuer that exceeds 500 Authorizations a month and a decline rate of 50% or more for Transactions
containing Electronic Commerce Indicator 6 is subject to non-compliance assessments, as follows:

Table 12-30: Issuer Non-Compliance Assessments for Excessive Decline Rates-Electronic Commerce
Indicator Value 6
Violation Visa Action or Non-Compliance Assessment

First violation of rule Warning letter with specific date for correction and
USD 15,000 non-compliance assessment

Second violation of same rule in a 12-month period USD 30,000 non-compliance assessment
after Notification of first violation

Third violation of same rule in a 12-month period USD 45,000 non-compliance assessment
after Notification of first violation

Fourth violation of same rule in a 12-month period USD 50,000 non-compliance assessment
after Notification of first violation

5 or more violations of same rule in a 12-month Visa discretion

period after Notification of first violation

In the Europe Region, an Issuer that exceeds both 1,000 Authorizations and a total value of EUR
500,000 in a month and has a decline rate of 30% – 50% for Transactions containing Electronic
Commerce Indicator 6 will receive a warning letter.

In the Europe Region, an Issuer that exceeds both 1,000 Authorizations and a total value of EUR
500,000 in a month and has a decline rate of 50% or more for Transactions containing Electronic
Commerce Indicator 6 is subject to non-compliance assessments, as follows:

Table 12-31: Issuer Non-Compliance Assessments for Excessive Decline Rates-Electronic Commerce
Indicator Value 6 – Europe Region
Violation Visa Action or Non-Compliance Assessment

First violation Warning letter with specific date for correction

14 October 2017 Visa Confidential PSR-1009

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Fees and Non-Compliance Assessments
Risk Non-Compliance Assessments

Violation Visa Action or Non-Compliance Assessment

EUR 15,000 fine if no corrective action and/or plan

and/or compelling business justification within a
one-month time frame

Second violation within a 12 month period Second letter

EUR 30,000 fine if no corrective action and/or plan
and/or compelling business justification for second
month in a row

Third violation within 12 month period Third letter

EUR 45,000 fine if no corrective action and/or plan
and/or compelling business justification for third
month in a row

Fourth violation or in 12 month period Fourth letter

EUR 50,000 fine if no corrective action and/or plan
and/or compelling business justification for fourth
month in a row

5 or more violations of same rule in a 12-month Visa discretion

period after Notification of first violation

ID# 0001279 Edition: Oct 2017 | Last Updated: Oct 2016

12.6.13 Non-Compliance Assessments Related to Agents

12.6.13.1 VisaNet Processor Non-Compliance Assessments

A Member using a VisaNet Processor that fails to comply with the Visa Rules and Visa Charter
Documents is subject to non-compliance assessments, as specified in Section 1.12.3.2, “General Non-
Compliance Assessment Schedule.” The combined liability of all Members for a VisaNet Processor’s
failure to comply must not be more than the non-compliance assessment amount for the violation
involved.

Visa may impose non-compliance assessments resulting from the activities of a Member performing
services on behalf of another Member to both the:

● Performing Member
● Member for which the services are performed

The total paid by both Members must not be more than the non-compliance assessment amount for
the violation involved.

PSR-1010 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Fees and Non-Compliance Assessments
Visa Core Rules and Visa Product and Service Rules

Visa may impose non-compliance assessments whether a Member or non-Member is performing

services on behalf of another Member. If a Member acts as a VisaNet Processor for another Member, it
is considered a single entity with that other Member in determining repetitive violations.

ID# 0025886 Edition: Oct 2017 | Last Updated: Oct 2014

12.6.13.2 Third Party Agent Non-Compliance Assessments

Visa imposes non-compliance assessments to a Member that fails to comply with the requirements
for use of Third Party Agents. A Member is subject to non-compliance assessments for the failure of
its Third Party Agents to comply with the substance of Third Party Agent requirements, including non-
payment of non-compliance assessments to Visa.

A Member that fails to comply with Third Party Agent requirements is subject to a non-compliance
assessment, as follows:

Table 12-32: Non-Compliance Assessments Related to Third Party Agents

Violation Non-Compliance Assessment

First occurrence USD 10,000

Second occurrence in a rolling 60-month period USD 25,000

Third occurrence in a rolling 60-month period USD 50,000

Four or more occurrences in a rolling 60-month period USD 100,000

For repeated violations in a rolling 60-month period, Visa may impose non-compliance assessments
in addition to those specified in Table 12-32, “Non-Compliance Assessments Related to Third Party
Agents,” at Visa discretion. Non-compliance assessments are cumulative.

This does not apply in the Europe Region.

ID# 0025901 Edition: Oct 2017 | Last Updated: Oct 2016

12.6.14 Online Gambling Credit Compliance Program Non-Compliance Assessments

12.6.14.1 Online Gambling Credit Compliance Program Non-Compliance Assessments

– Europe Region

In the Europe Region, an Online Gambling Merchant will be placed in the Online Gambling Credit
Compliance Program if in any month it either:

● Processes more than 25 Transaction Receipts and more than 25 Credit Transaction Receipts

14 October 2017 Visa Confidential PSR-1011

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Fees and Non-Compliance Assessments
Fees – General

● Processes Credit Transaction Receipts that represent 5% or more of the total amount of Transaction
Receipts

An Acquirer whose Merchant is in the Online Gambling Credit Compliance Program may be subject to
the non-compliance assessments, as follows:

Table 12-33: Online Gambling Credit Compliance Program Non-Compliance Assessments – Europe Region
Violation Visa Action or Non-Compliance Assessment

One or more Online Gambling Merchants in the USD 50 per credit over the 5% threshold
Online Gambling Credit Compliance Program for up
to 3 months in a 12–month period

One Online Gambling Merchant in the Online Visa may require the Acquirer to terminate its
Gambling Credit Compliance Program for 4 or more agreement with that Merchant and to permanently
months in a 12–month period disqualify that Merchant from participation in the
Visa Enterprise

One or more Online Gambling Merchants in the Visa may prohibit the Acquirer from contracting with
Online Gambling Credit Compliance Program for 4 a new Online Gambling Merchant for a period of one
or more months in a 12–month period year or more

ID# 0029686 Edition: Oct 2017 | Last Updated: Oct 2016

12.7 Fees – General

12.7.1 Fee Assessment and Responsibility

12.7.1.1 Responsibility for Charges – US Region

In the US Region, all charges imposed by Visa, whether in the form of fees, exchange rates, or
otherwise, are charges imposed on a Member or a VisaNet Processor or an Agent operating on
behalf of a Member. A Member or VisaNet Processor or Agent operating on behalf of a Member is
responsible for paying all charges, regardless of whether it absorbs the charges, passes them on, or
increases them in billing its customer (for example: Cardholder, Merchant).

ID# 0003015 Edition: Oct 2017 | Last Updated: Oct 2014

PSR-1012 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Fees and Non-Compliance Assessments
Visa Core Rules and Visa Product and Service Rules

12.7.2 Global Compromised Account Recovery (GCAR) Fees

12.7.2.1 Global Compromised Account Recovery (GCAR) Fees – AP, Canada, CEMEA,
LAC, and US Regions

Effective through 13 October 2017

Visa will collect from the Acquirer through the Global Member Billing System a Global
Compromised Account Recovery (GCAR) appeal fee, as specified in the applicable Fee Schedule.

Effective 14 October 2017

In the AP Region, Canada Region, CEMEA Region, LAC Region, and US Region, Visa will collect
from the Acquirer through the Global Member Billing System either or both:

● A Global Compromised Account Recovery appeal fee

● A Global Compromised Account Recovery program non-cooperation analysis fee if the
Acquirer, its Merchant, Acquirer processor, service provider, or other entity used by the
Acquirer, its Merchant, or ATM involved in processing Visa-branded Transactions refuses to
allow a forensic investigation

ID# 0026568 Edition: Oct 2017 | Last Updated: Oct 2017

12.7.2.2 Global Compromised Account Recovery (GCAR) Fees – Europe Region

Effective through 13 October 2017

In the Europe Region, Visa will debit the Acquirer responsible for the breached entity and credit
the eligible Issuer(s) with the amount recovered under the GCAR Program. Visa will deduct an
administration fee of 3% from the amount that each Issuer recovers under the GCAR Program.
This fee will be a minimum of USD 25, up to a maximum of USD 500 per payment to each Issuer
of an amount in accordance with the program criteria.

ID# 0029865 Edition: Oct 2017 | Last Updated: Oct 2017

14 October 2017 Visa Confidential PSR-1013

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Fees and Non-Compliance Assessments
Member-to-Member Fees

12.8 Member-to-Member Fees

12.8.1 Authorization Processing

12.8.1.1 Issuer Responsibility for Telecommunications Costs

An Acquirer must pay for telephone or fax calls made to an Issuer for Authorization purposes.
However, it may record and recover these costs from the Issuer.1 These charges may result from an
Authorization Request from a manual authorizer.
1
In the Europe Region, only for Interregional Transactions

ID# 0007980 Edition: Oct 2017 | Last Updated: Oct 2016

12.8.2 Automated Clearing House Service

12.8.2.1 Automated Clearing House Collections Made in Error – US Region

In the US Region, Visa is not liable for automated clearing house collections made in error, except
through intentional misconduct.

ID# 0007883 Edition: Oct 2017 | Last Updated: Oct 2014

12.8.2.2 Automated Clearing House Service Authorization Agreement – US Region

In the US Region, Visa will provide a Member or VisaNet Processor with an automated clearing house
authorization agreement for Fee Collection Transactions and Funds Disbursement Transactions. This
agreement must be signed and returned to Visa before the initiation of any automated clearing house
transaction.

The signed agreement remains valid for all Fee Collection Transactions and Funds Disbursement
Transactions until the Member or VisaNet Processor notifies Visa of either:

● Its replacement by a new agreement

● Revocation of the agreement because the Member or VisaNet Processor was terminated

ID# 0007974 Edition: Oct 2017 | Last Updated: Oct 2014

PSR-1014 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Fees and Non-Compliance Assessments
Visa Core Rules and Visa Product and Service Rules

12.8.2.3 Automated Clearing House Service Requirements – US Region

In the US Region, upon Visa request, a Member or VisaNet Processor must provide all of the following
for the purpose of collecting fees and disbursing funds through the automated clearing house service:

● Valid automated clearing house transit/routing number

● Associated financial institution depository account number
● Signed automated clearing house authorization agreement

If any account information (such as the account number or financial institution) changes, the Member
or VisaNet Processor must both:

● Notify Visa at least 10 calendar days before the effective date of the change
● Submit a new automated clearing house authorization agreement with the change

ID# 0008067 Edition: Oct 2017 | Last Updated: Oct 2014

12.8.2.4 Automated Clearing House Service Requirements for Principal-Type or

Associate-Type Members – US Region

In the US Region, upon Visa request, a Principal-type or Associate-type Member or an applicant for
Principal-type or Associate-type membership must comply with Section 12.8.2.3, “Automated Clearing
House Service Requirements – US Region,” for the purpose of collecting fees and disbursing funds
through the automated clearing house service.

ID# 0007885 Edition: Oct 2017 | Last Updated: Oct 2014

12.8.2.5 Initial Service Fee Collection through Automated Clearing House Service – US
Region

Visa may collect initial service fees through the automated clearing house service from all new US
Principal-type and Associate-type Members, as specified in the Visa Charter Documents.

ID# 0007884 Edition: Oct 2017 | Last Updated: Oct 2014

12.8.2.6 Non-Use of Automated Clearing House Service – US Region

In the US Region, a Member or VisaNet Processor that is required to use the automated clearing house
service may be required to reimburse Visa for any expense incurred for processing any payment made
by a means other than the automated clearing house service.

ID# 0007882 Edition: Oct 2017 | Last Updated: Oct 2014

14 October 2017 Visa Confidential PSR-1015

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Fees and Non-Compliance Assessments
Member-to-Member Fees

12.8.2.7 Rejection of Automated Clearing House Transactions – US Region

Visa may require a same-day wire transfer, or initiate a Fee Collection Transaction through VisaNet, if a
valid automated clearing house transaction is rejected or cannot be initiated for any reason, including:

● In the US Region, a Member did not comply with Section 12.8.2.3, “Automated Clearing House
Service Requirements – US Region”
● Existing automated clearing house authorization agreement was revoked before a replacement
authorization agreement took effect

ID# 0007881 Edition: Oct 2017 | Last Updated: Oct 2014

12.8.3 Member-to-Member Fee Collection and Funds Disbursement

12.8.3.1 Data and Documentation Requirements for Fee Collections and Funds
Disbursements
Table 12-34: Fee Collection and Funds Disbursement by Members
Fee Reason Data and Documentation Required
Code

Telecommunications charges 0100 Must specify all of the following in the message field:
(telephone, fax, and cable)
● Communication method (such as telephone, fax, cable)
(In the US Region, may not be
used by Members to collect ● Transaction amount (in Transaction Currency)
from other Members in the US ● Authorization Request, Authorization Code, Decline
Region) Response date
● Unit cost
● Number of units charged
No documentation required unless the charges exceed USD
50. If the charges exceed USD 50, the collecting Member
must provide an itemized breakdown of the charges and, if
requested, the bill for any of these charges.

Lost/Stolen Card Reporting 0130 Must specify in the message field:

Service fees
● Date of loss reported by Cardholder
● Telecommunications charges
If the Account Number is unavailable, but the Issuer is known,
the Member may collect its reimbursement through VisaNet by
using an Account Number consisting of the Issuer BIN, zeros,
and the appropriate check digit, if it includes the Cardholder
name in the message field.

PSR-1016 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Fees and Non-Compliance Assessments
Visa Core Rules and Visa Product and Service Rules

Fee Reason Data and Documentation Required

Code

Documentation required:
● If requested, bill for any telecommunications charges
● The Member must send to the Issuer a Lost or Stolen Card
Report (Exhibit 1A), as specified in Section 10.8.1, “Lost or
Stolen Card Reporting.”

Merchant service fees 0140 Must specify in the message field:

(In the US Region, may not be ● Type of Merchant service provided by local service member
used by Members to collect
from other Members in the US ● Merchant name
Region) ● Invoice number
No documentation required

Recovered Card handling fee/ 0150 Must specify in the message field:
reward
● The Cardholder name on the recovered Card
● In the US Region, if the Card was recovered as the result of
a Code 10 Authorization, the words "Code 10"
In the US Region, must specify in the event date field the date
the Card was recovered.
Must notify the Issuer through Visa Resolve Online or the
Electronic Documentation Transfer Method that the Card was
recovered before submitting the Fee Collection Transaction for
the reward, as specified in Section 10.7.2.1, “Recovered Card
Handling and Notification Requirements”

Recovery of Retrieval Request 0170 Must specify in the message field:

fee
● Acquirer Reference Number/Tracing Data
● BASE II Retrieval Request date
● Reason for recovery (such as "copy illegible")
No documentation required

Emergency Card Replacement 0200 Must specify in the message field the date of Card distribution
distribution fee No documentation required

Emergency Cash 0210 Must specify in the message field the Transaction amount
Disbursement handling fee No documentation required

Arbitration/Compliance case 0220 Must specify in the message field:

decision or filing fee
● Cardholder name
● Acquirer Reference Numbers/Tracing Data of the
Transactions involved

14 October 2017 Visa Confidential PSR-1017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Fees and Non-Compliance Assessments
Member-to-Member Fees

Fee Reason Data and Documentation Required

Code

● Date of the decision Notification from Visa or the date

of the other Member's withdrawal notification to Visa, as
applicable
No documentation required

Incorrect Merchant 0230 Must be collected within 45 calendar days of the receipt date of
Identification/Transaction Date the Transaction Receipt
handling fee (US Region only) Must specify in the message field:
● Acquirer Reference Number
● VisaNet Transaction Receipt request date
● The date on which the Transaction Receipt was received.
● Reason for the fee collection, specifying both the incorrect
and correct information (e.g., "Merchant name is XXXX not
YYYY")
The handling fee must not be collected for an incorrect
Transaction Date if the Transaction Date field either:
● Is zero-filled
● For a Lodging, Cruise Line, or Car Rental Merchant
Transaction, contains either the date the Card was first
presented or the date the Transaction was completed
No documentation required

Funds Disbursement 0240 For In-Transit Gambling Reimbursement:

● Must specify in the message field "In-Transit Gambling
Reimbursement"
No documentation required
In the US Region, for a Good-Faith collection letter:
● Must specify the date of the Good Faith collection letter in
the event date field
● Must specify in the message field all of the following:
– Acquirer Reference Number, if applicable
– Words "Good Faith Collection Letter"
– File number, if provided

"Cardholder Does Not 0250 Must be collected within 45 calendar days of the Central
Recognize Transaction" Processing Date of the Representment.
Chargeback handling fee (US Must specify in the message text:
Region only)
● Transaction amount

PSR-1018 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Fees and Non-Compliance Assessments
Visa Core Rules and Visa Product and Service Rules

Fee Reason Data and Documentation Required

Code

● Either:
– "Itinerary provided"
– "No Show indicator present"
No documentation required

Pre-Arbitration/pre- 0350 Must specify the date of the pre-Arbitration letter, pre-
Compliance Settlement funds Compliance letter, or Interchange Fee pre-Compliance letter in
disbursement the event date field
Must specify in the message field all of the following:
● Acquirer Reference Number, if applicable
● "pre-Arbitration," "pre-Compliance," or "Interchange Fee
pre-Compliance," as applicable
● File number, if provided
No documentation required

Prepaid Revenue Allocation 0401 Must specify in the message field:

(In the US Region, may not be ● "Visa Prepaid Cardholder Fee"
used by Members to collect
from other Members in the US ● Merchant name
Region) ● Number of Cards sold/activated
No documentation required

Prepaid Funds Collection 0402 Must specify in the message field:

(In the US Region, may not be ● Visa Prepaid Load Service Transaction Date or Authorization
used by Members to collect Date
from other Members in the US
Region) ● Merchant name
● Authorization Code
● "Incorrect amount cleared" or "Load not cleared," as
applicable
● Authorization amount
No documentation required

ID# 0003009 Edition: Oct 2017 | Last Updated: Apr 2017

12.8.3.2 Fee Collection Time Limit

Unless otherwise specified, a Member must collect fees or disburse funds within either:

14 October 2017 Visa Confidential PSR-1019

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Fees and Non-Compliance Assessments
Member-to-Member Fees

● 180 calendar days from the related event

● In the US Region, for a Domestic Transaction, 45 calendar days from the related event

ID# 0003007 Edition: Oct 2017 | Last Updated: Oct 2014

12.8.3.3 Fee Collection Returns

A Member may return a Fee Collection Transaction for any of the following reasons:

● Wrong Member receives Fee Collection Transaction

● Required information in the message field of Fee Collection Transaction is not received or is
inaccurate
● Receiving Member disputes the amount of the Fee Collection Transaction because it either:
– Is inaccurate
– Exceeds the maximum amount authorized by the Visa Rules
● Requested copy of the bill does not support a telephone, fax, or cable charge
● Member receiving Fee Collection Transaction claims it is improper under the Visa Rules
● Required documentation was not received
● In the US Region, Fee Collection Transaction was duplicated in error and not reversed, as specified
in Section 12.5.2.1, “Duplicate or Erroneous Data Fee – US Region”

A Member receiving a Fee Collection Transaction must return it using the same format as the original
fee collection.

The message field must contain the word "return" (or an abbreviation) and the return reason.

The minimum period that a Member must wait for documentation is either:

● 30 calendar days. If the documentation is not received, the fee may be returned within the next 30
calendar days.
● In the US Region, 21 calendar days from the Central Processing Date. If the documentation is not
received, the fee may be returned within the next 24 calendar days.

In the US Region, an Issuer must not return the fee for a Recovered Card handling fee/reward (reason
code 0150) if the Issuer did not receive Notification through Visa Resolve Online indicating that the
Card was recovered and specifying the reward amount.

ID# 0027790 Edition: Oct 2017 | Last Updated: Apr 2017

PSR-1020 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Fees and Non-Compliance Assessments
Visa Core Rules and Visa Product and Service Rules

12.8.3.4 Resubmission of Returned Fee Collection

A Member may resubmit a returned Fee Collection Transaction for any of the following reasons:

● Information or documentation supporting the Fee Collection Transaction was not received
● Amount of the original Fee Collection Transaction was inaccurate
● Original Fee Collection Transaction was correct, but receiving Member returned it improperly

A Member resubmitting a returned Fee Collection Transaction must either:

● Make the resubmission within 30 calendar days from the date the Receiving Member returned the
original Fee Collection Transaction
● In the US Region, make the resubmission within 45 calendar days from the Central Processing Date
of the returned Fee Collection Transaction

If the Fee Collection Transaction was returned because of missing information or documentation, the
resubmission must contain the applicable information or documentation.

In the Europe Region, this rule does not apply. Where a Member uses Visa for processing, as specified
in Section 1.1.1.2, “Applicability of Processing Rules – Europe Region,” it must refer to Visa Europe
Operating Regulations – Processing.

In the US Region, a Member must not resubmit a Fee Collection Transaction for Recovered Card
handling fee/reward (reason code 0150) or recovery of Retrieval Request fees (reason code 0170).

ID# 0027791 Edition: Oct 2017 | Last Updated: Oct 2016

12.8.3.5 Limits of Fee Collection Returns

In no case may there be a third submission, return, or rejection of a Fee Collection Transaction through
VisaNet. A Member that receives a third submission or return of a Fee Collection Transaction may
pursue Compliance.

In the US Region, a Member must not submit an outstanding Fee Collection Transaction for
Compliance for the following disputes, which must be settled directly between the Members involved
and are not subject to Compliance procedures:

● Reason Code 0240 (Good Faith Collection Letter Settlement Funds Disbursement)
● Reason Code 0350 (Interchange Reimbursement Fee pre-Compliance Settlement Funds
Disbursement)

ID# 0008059 Edition: Oct 2017 | Last Updated: Oct 2014

14 October 2017 Visa Confidential PSR-1021

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Fees and Non-Compliance Assessments
Member-to-Member Fees

12.8.3.6 Member Fee Collection and Funds Disbursement Limitations

A Member must not use a Fee Collection Transaction for funds disbursement other than those listed
in Section 12.8.3.3, “Fee Collection Returns,” and Section 12.8.3.4, “Resubmission of Returned Fee
Collection.”

ID# 0003006 Edition: Oct 2017 | Last Updated: Oct 2014

12.8.3.7 Fee Collection/Funds Disbursement Process – US Region

In the US Region, when a Member or its Authorizing Processor collects fees or disburses funds as
allowed through VisaNet, it must use transaction code 10 (Fee Collection Transaction) or transaction
code 20 (Funds Disbursement Transaction), as specified in Section 12.8.3.3, “Fee Collection Returns,”
Section 12.8.3.4, “Resubmission of Returned Fee Collection,” and Section 12.8.3.1, “Data and
Documentation Requirements for Fee Collections and Funds Disbursements.”

No other use of the Fee Collection Transaction/Funds Disbursement Transaction process is permitted.

ID# 0003152 Edition: Oct 2017 | Last Updated: Oct 2014

12.8.4 Incentive Fulfillment Fees

12.8.4.1 Retrieval Request Fee Recovery

An Issuer may recover fees for Retrieval Requests for any of the following reasons:

● Acquirer did not properly supply the requested Transaction Receipt

● Effective for Transactions completed through 21 April 2017
Substitute Transaction Receipt does not include the required data
● Request resulted from an incorrect Merchant description or a zero-filled or incorrect Transaction
Date in the VisaNet transmission
● In the US Region, for a Domestic Transaction, both:
– Requested copy was illegible
– Acquirer did not properly supply the required Healthcare Auto-Substantiation Transaction
detail

ID# 0003345 Edition: Oct 2017 | Last Updated: Apr 2017

PSR-1022 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Fees and Non-Compliance Assessments
Visa Core Rules and Visa Product and Service Rules

12.8.5 Investigative Services Fees

12.8.5.1 Member Investigative Services Fee

A Member that requests investigative services from another Member must pay an investigative service
fee, as specified in the applicable Fee Schedule.

A Member that performs investigative services for another Member must prepare an itemized
statement for the Member requesting the services.

ID# 0008484 Edition: Oct 2017 | Last Updated: Oct 2014

12.8.6 Rewards for Recovered Cards

12.8.6.1 Recovered Card Rewards

An Acquirer must ensure that the minimum reward is paid to a Merchant that recovered a Visa Card or
a Visa Electron Card, as specified in the applicable Fee Schedule.

If an Acquirer pays rewards to its tellers for the recovery of Visa Cards or Visa Electron Cards, it may
collect the reward amount from the Issuer, as specified in the applicable Fee Schedule.

In the Europe Region, the reward amounts are as follows:

Table 12-35: Rewards for Recovered Cards – Europe Region

Paid To Amount

Merchant USD 25 – 150

Teller/Disbursing Member USD 0 – 150

An Acquirer is not required to pay a reward, and an Issuer is not required to reimburse the Acquirer, for
a Card that is any of the following:

● Expired
● Recovered at an ATM or Unattended Cardholder-Activated Terminal
● Inadvertently left at a Merchant Outlet
● A Non-Reloadable Card recovered without a Pickup Response or a request from the Issuer

In the AP Region (Australia), an Issuer is not required to reimburse a reward paid by an Australia
Acquirer to a person who is not a Merchant or a staff member of a Merchant (for example: law
enforcement personnel, Acquirer employee).

14 October 2017 Visa Confidential PSR-1023

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Fees and Non-Compliance Assessments
Other Non-Compliance Assessments

In the US Region, if a recovered Card was retained by a law enforcement agency, the Acquirer must
pay the reward upon receipt of a legible copy of the front and back of the recovered Card.

An Issuer must pay a reward for a recovered Visa Card or Visa Electron Card.

ID# 0001786 Edition: Oct 2017 | Last Updated: Apr 2017

12.8.6.2 Acquirer Recovered Card Handling and Reward Collection – US Region

In the US Region, if an Acquirer has paid a reward for a recovered Card, the Acquirer may collect
the reward in a Fee Collection Transaction. Before entering the fee collection into Interchange, the
Acquirer must notify the Issuer through Visa Resolve Online that the Card was recovered and specify
the amount of the reward paid.

ID# 0008066 Edition: Oct 2017 | Last Updated: Apr 2017

12.9 Other Non-Compliance Assessments

12.9.1 Willful Violations – Europe Region

12.9.1.1 Willful Violation Non-Compliance Assessments – Europe Region

In the Europe Region, a Member that is found to have willfully violated the Visa Rules, as specified in
Section 1.12.3.10, “Willful Violations of the Visa Rules,” is subject to a non-compliance assessment, as
follows:

Table 12-36: Non-Compliance Assessments for Willful Violations of the Visa Rules – Europe Region
Violation Non-Compliance Assessment

First violation of regulation Warning letter with specific date for correction and
EUR 50,000 non-compliance assessment (payment of
the non-compliance assessment shall be suspended
until end date for correction)

Second violation of the same regulation in a 12- EUR 100,000

month period after notification of first violation

Monthly increase thereafter for non-correction of EUR 150,000 above previous month’s total non-
same violation compliance assessments. For example, month 3=EUR
300,000; month 4=EUR 450,000 and so forth

Eight or more violations of the same regulation in a Visa discretion

12-month period after notification of first violation

PSR-1024 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Fees and Non-Compliance Assessments
Visa Core Rules and Visa Product and Service Rules

Violation Non-Compliance Assessment

If the 12-month period is not violation-free and the Additional non-compliance assessment equal to all
non-compliance assessments total EUR 250,000 or non-compliance assessments levied during that 12-
more month period

ID# 0029683 Edition: Oct 2017 | Last Updated: Oct 2016

14 October 2017 Visa Confidential PSR-1025

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Visa Product and Service Rules
Fees and Non-Compliance Assessments
Other Non-Compliance Assessments

PSR-1026 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
Part 3:
Appendices
 Appendices
Appendix A
Visa Core Rules and Visa Product and Service Rules

Appendix A

Visa Supplemental Requirements

Visa Supplemental Requirements (Enforceable Documents and Websites)

Visa Supplemental Requirements List

Visa Supplemental Requirements
Title Applicable in
Visa Region:

3-D Secure and Verified by Visa

3-D Secure Functional Requirements – Access Control Server All

3-D Secure Functional Requirements – Merchant Server Plug-in All

3-D Secure Protocol Specification Core Functions All

3-D Secure Security Requirements – Enrollment Servers and Access Control Servers All

3-D Secure U.S. Region Supplemental Functional Requirements – Access Control Server US

Effective 14 October 2017 All

Issuer Implementation Guide for Visa's 3-D Secure 2.0 Program

Effective 14 October 2017 All

Merchant/Acquirer Implementation Guide for Visa's 3-D Secure 2.0 Program

Verified by Visa Dispute Resolution Guide All except

Europe

Verified by Visa Dispute Resolution Guide (Europe) Europe

Verified by Visa Issuer Implementation Guide All

Verified by Visa Merchant / Acquirer Implementation Guide All

Acceptance

Effective 20 January 2018 US

AVS ZIP Requirements for US AFD Merchants in High-Fraud Geographies

Dynamic Currency Conversion (DCC) Acquirer and Merchant Standards Manual Europe

International Transactions Guide All except

Europe

14 October 2017 Visa Confidential A-1029

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Appendices
Appendix A
Visa Supplemental Requirements

Title Applicable in
Visa Region:

Transaction Acceptance Device Requirements All

Visa Merchant Data Standards Manual All

Brand

Visa Product Brand Standards All

Card / Payment Device Technology

EMV Contactless Specification for Payment Systems Book C-3 Europe

EMV Integrated Circuit Card Specifications for Payment Systems (EMV) All

Global Chip Fallback Monitoring Program Guide All

Effective through 30 June 2017 All

Global Security Validation Requirements for Over-the-Air Secure Element Personalization
Vendors

Visa Canada Debit Card – Technical Specifications Canada

Visa Chip Security Program – Security Testing Process All

Visa Cloud-Based Payments Contactless Specifications All

Visa Cloud-Based Payments Program Minimum Requirements and Guidelines All

Effective through 30 September 2017 AP

Visa Contactless Payment Service – Visa Asia Pacific Reader Interface Specification

Effective through 30 September 2017 AP

Visa Contactless Payment Service – Visa Asia Pacific Reader Specification

Effective through 30 September 2017 AP

Visa Contactless Payment Service – Visa Asia Pacific Terminal Specification

Visa Contactless Payment Specification All

Visa EMV Application Selection Requirements and Recommendations Europe

Visa Europe Contactless Terminal Requirements and Implementation Guide Europe

Effective through 30 June 2017 All

Visa Global Security Requirements for Secure Element Vendors and OTA Service Providers

Visa Integrated Circuit Card Specification (VIS) All

Visa Mobile Contactless Payment Specification (VMCPS) All

Visa Mobile Gateway Issuer Update Functional Specification All

Visa Mobile Gateway Issuer Update Protocol Specification All

A-1030 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Appendices
Appendix A
Visa Core Rules and Visa Product and Service Rules

Title Applicable in
Visa Region:

Visa Mobile Gateway Logical and Physical Security Requirements All

Visa Mobile Gateway Secure Channel Functional Specification All

Visa Mobile Gateway Secure Channel Protocol Specification All

Visa QR Code Payment Specification (VQRPS) US

Visa Smart Debit/Credit Personalization Requirements for U.S. Implementations US

Visa Smart Debit/Credit System Technical Manual All

Dispute Resolution

Enhanced Dispute Resolution Rules All

Encoding and PINs

Payment Technology Standards Manual All

Fee Schedules

Visa Asia Pacific Fee Schedule AP

Visa Canada Fee Schedule Canada

Visa CEMEA Fee Schedule CEMEA

Visa Europe Fee Schedule Europe

Visa LAC Fee Schedule LAC

Visa U.S.A. Fee Schedule US

Interchange Reimbursement Fees (IRF)

AP Intraregional IRF Guide and AP Domestic IRF Guides, as applicable AP

CEMEA Intraregional IRF Guide and CEMEA Domestic IRF Guides, as applicable CEMEA

Europe Region Intraregional IRF Guide and Europe Domestic IRF Guides, as applicable Europe

14 October 2017 Visa Confidential A-1031

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Appendices
Appendix A
Visa Supplemental Requirements

Title Applicable in
Visa Region:

Interchange Reimbursement Fee Compliance Process Guide Effective

through 12
October
2018
All except
Europe
Effective
13 October
2018
All

Interregional Interchange Guide All

LAC Intraregional IRF Guide and LAC Domestic IRF Guides, as applicable LAC

US Interchange Reimbursement Fee Rate Qualification Guide US

Visa Canada Interchange Guide Canada

Visa Government and Education Payment Program Guide US

Visa Government-to-Government (G2G) Program Guide US

Visa U.S. Debt Repayment Incentive Interchange Program Guide US

Visa U.S.A. Interchange Reimbursement Fees US

Visa Utility Interchange Reimbursement Fee Program Guide US

Payment Card Industry Security Standards Council (PCI SSC)

Payment Application Data Security Standard (PA-DSS) All

Payment Card Industry (PCI) Card Production and Provisioning – Logical Security All
Requirements

Payment Card Industry (PCI) Card Production and Provisioning – Physical Security All
Requirements

Payment Card Industry Data Security Standard (PCI DSS) All

Payment Card Industry (PCI) PIN Security Requirements All

Payment Card Industry (PCI) PIN Transaction Security (PTS) – Point of Interaction (POI) All
Modular Security Requirements

Payment Card Industry (PCI) POS PIN Entry Device Security Requirements Europe

Payment Card Industry (PCI) P2PE Solution Requirements and Testing Procedures Europe

Products and Services 

A-1032 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Appendices
Appendix A
Visa Core Rules and Visa Product and Service Rules

Title Applicable in
Visa Region:

Accelerated Connection Platform Acquirer Merchant Activation Guide All, where

available

Accelerated Connection Platform Client Implementation Guide All, where

available

V PAY Card and Acceptance Device Technical Specifications Europe

Visa Account Updater Member Implementation Guide (Europe) Europe

Visa Account Updater Terms of Use (Europe) Europe

Visa Europe Commercial Program Guide Europe

Visa Europe Prepaid Card Products Member Implementation Guidelines Europe

Visa Europe Prepaid Cards Retail Channel Guidelines Europe

Visa International Prepaid Retail Channel Guidelines All except

Europe

Visa Mobile Prepaid Implementation Guide All, where

available

Visa Multinational Program Guide All except

Europe

Visa Multinational Program Guide (Visa Europe) Europe

Visa ReadyLink Service Description and Implementation Guidelines US

Visa Settlement Match (VSM) Implementation Guide All, where

available1

Risk

Account Information Security (AIS) Program Guide All

CoFAS Procedures for Reporting Credit Skimming Incidents Canada

Fraud Reporting System (FRS) User's Guide All

Guidelines for Terminated Merchant Databases Europe

Third Party Agent Due Diligence Risk Standards All except

Europe

Visa Europe Card Vendor Programme Guide Europe

Visa Global Acquirer Risk Standards All

Visa Global Brand Protection Program Guide for Acquirers All except
Europe

14 October 2017 Visa Confidential A-1033

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Appendices
Appendix A
Visa Supplemental Requirements

Title Applicable in
Visa Region:

Visa Global Brand Protection Programme Guide for Acquirers (Visa Europe) Europe

Visa Global Compromised Account Recovery (GCAR) Guide All except

Europe

Visa Global Instant Card Personalization Issuance Security Standards All

Visa Global Physical Security Validation Requirements for Data Preparation, Encryption All
Support and Fulfillment Card Vendors

Visa PIN Security Program Guide All

Visa Prepaid Issuer Risk Program Standards Guide All

What To Do If Compromised All except

Europe

What To Do If Compromised: Visa Europe Data Compromise Procedures Europe

Risk Products 

Card Recovery Bulletin Service (CRB) User's Guide All

Prepaid Clearinghouse Service (PCS) Product Guide and Reporting Requirements US

Visa Advanced ID Solutions (VAIS) User Guide and Best Practices US

Settlement 

National Net Settlement Service Description All1

Visa Settlement Funds Transfer Guide All except

Europe

Visa Europe Settlement Funds Transfer Guide Europe

Transaction Processing

Visa Direct Original Credit Transaction (OCT) Global Implementation Guide All

Visa Partial Authorization Service Description and Implementation Guide All1

VisaNet Manuals

BASE II Clearing Data Codes All1

BASE II Clearing Edit Package Messages All1

BASE II Clearing Edit Package Operations Guide All1

BASE II Clearing Interchange Formats, TC 01 to TC 48 All1

A-1034 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Appendices
Appendix A
Visa Core Rules and Visa Product and Service Rules

Title Applicable in
Visa Region:

BASE II Clearing Interchange Formats, TC 50 to TC 92 All1

BASE II Clearing PC Edit Package for Windows User’s Guide All1

BASE II Clearing Services All1

BASE II Clearing System Overview All1

BASE II Clearing VML Developer Handbook All1

BASE II Clearing VML Formats All1

V.I.P. System BASE I Processing Specifications All1

V.I.P. System BASE I Technical Specifications, Volume 1 All1

V.I.P. System BASE I Technical Specifications, Volume 2 All1

V.I.P. System Overview All1

V.I.P. System Services, Volume 1 All1

V.I.P. System Services, Volume 2 All1

V.I.P. System SMS ATM Processing Specifications (International) All1

V.I.P. System SMS ATM Technical Specifications, Volume 1 All1

V.I.P. System SMS ATM Technical Specifications, Volume 2 All1

V.I.P. System SMS Interlink Client Implementation Guide All1

V.I.P. System SMS Interlink Technical Specifications All1

V.I.P. System SMS POS (Visa & Visa Electron) Processing Specifications (International) All1

V.I.P. System SMS POS (Visa & Visa Electron) Technical Specifications, Volume 1 All1

V.I.P. System SMS POS (Visa & Visa Electron) Technical Specifications, Volume 2 All1

V.I.P. System SMS Processing Specifications (U.S.) All1

Visa Europe System Manuals Europe

(VisaNet
users only)

VisaNet Settlement Service (VSS) User's Guide, Volume 1, Specifications All1

VisaNet Settlement Service (VSS) User's Guide, Volume 2, Reports All1

14 October 2017 Visa Confidential A-1035

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Appendices
Appendix A
Visa Supplemental Requirements

Title Applicable in
Visa Region:
1
This does not apply to a Europe Member. Where a Europe Member uses Visa for processing, as specified in Section
1.1.1.2, “Applicability of Processing Rules – Europe Region,” it must refer to Visa Europe Operating Regulations –
Processing.

ID# 0028043 Edition: Oct 2017 | Last Updated: Oct 2017

A-1036 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
Part 4:
Glossary
 Glossary
Glossary
Visa Core Rules and Visa Product and Service Rules

Glossary

0 A B C D E F G H I J K L M N O P Q R S T U V W X Y Z
Term Definition

0-9
3-D Secure A Visa-approved Authentication Method that is the global authentication
standard for Electronic Commerce Transactions.

ID# 0024200 Edition: Oct 2017 | Last Updated: Apr 2010

3-D Secure Specification A software protocol that enables secure processing of Transactions over
the Internet and other networks.
The 3-D Secure Specification includes:
● 3-D Secure Protocol Specification Core Functions
● 3-D Secure Functional Requirements Access Control Server
● 3-D Secure Functional Requirements Merchant Server Plug-in
● 3-D Secure Security Requirements Enrollment Servers and Access
Control Servers
● In the US Region, 3-D Secure US Region Supplemental Functional
Requirements – Access Control Server
● EMV 3-D Secure Protocol and Core Functions Specification
● EMV 3-D Secure SDK – Device Information
● EMV 3-D Secure SDK Specification

ID# 0024203 Edition: Oct 2017 | Last Updated: Oct 2017

A
Acceptance Device A Card-reading device managed by a Member or a Merchant for the
purpose of completing a Visa Transaction.

ID# 0029278 Edition: Oct 2017 | Last Updated: Apr 2016

Access Fee A fee that is assessed by an Acquirer to a Cardholder for a Cash

Disbursement.

ID# 0024207 Edition: Oct 2017 | Last Updated: Apr 2015

14 October 2017 Visa Confidential Glossary-1039

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Glossary
Glossary
Visa Core Rules and Visa Product and Service Rules

Term Definition

Account Data Compromise An event in which account data is put at risk.

Event
ID# 0026743 Edition: Oct 2017 | Last Updated: Oct 2015

Account Funding Transaction A Transaction that transfers funds from a Visa account to another Visa or
non-Visa account.

ID# 0024213 Edition: Oct 2017 | Last Updated: Oct 2017

Account Information Security A program managed by Visa that defines the standards of due care and
Program enforcement for protecting sensitive Cardholder information and supports
both:
● Payment Card Industry Data Security Standard (PCI DSS)
● Payment Card Industry Payment Application Data Security Standard
(PA-DSS)

ID# 0024215 Edition: Oct 2017 | Last Updated: Oct 2014

Account Level Processing – AP An optional service provided by Visa that enables an Issuer:
Region, Canada Region, and
● To manage select product-based services at the 16-digit Account
CEMEA Region
Number level instead of the BIN level
● To dynamically move Card products up and down the product
spectrum without having to change the associated Account Number

ID# 0027308 Edition: Oct 2017 | Last Updated: Oct 2014

Account Number An Issuer-assigned number that identifies an account in order to post a

Transaction.

ID# 0024216 Edition: Oct 2017 | Last Updated: Apr 2010

Account Number Verification A process by which a Member or its VisaNet Processor determines,
using a currency unit of zero, if there is negative information on an
Account Number in the Exception File for Transactions that do not require
Authorization.

ID# 0024217 Edition: Oct 2017 | Last Updated: Oct 2011

Account-Number-Verifying An Acceptance Device that:

Terminal
● May be required at specified high-risk locations
● Reads the Account Number encoded on the Magnetic Stripe or Chip
● Compares the last 4 digits of the encoded Account Number to the key-
entered last 4 digits of the embossed or printed Account Number

Glossary-1040 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Glossary
Glossary
Visa Core Rules and Visa Product and Service Rules

Term Definition
● Transmits the full, unaltered contents of the Magnetic Stripe or Chip in
the Authorization Message

ID# 0024210 Edition: Oct 2017 | Last Updated: Apr 2017

Account Verification A message sent by an Acquirer to the Issuer, using a currency unit of zero,
for confirmation that a Transaction can be completed using the Card.

ID# 0029700 Edition: Oct 2017 | Last Updated: Oct 2017

Acquirer A Member that signs a Merchant or Payment Facilitator, provides a Cash

Disbursement to a Cardholder, or loads funds to a Visa Prepaid Card, and
directly or indirectly enters a Transaction into Interchange.
In the Europe Region, a Member that either:
● Enters into an agreement with a Merchant for the display of any of the
Visa-Owned Marks and the acceptance of Visa products and services
● Disburses currency to a Cardholder, except where “Acquirer” is
otherwise defined for the Europe Region in the Visa Rules

ID# 0024219 Edition: Oct 2017 | Last Updated: Oct 2016

Acquirer Confirmation Advice A message sent from an Acquirer to an Issuer confirming the final
Transaction Amount.

ID# 0026794 Edition: Oct 2017 | Last Updated: Oct 2017

Acquirer Device Validation A set of cards or simulated cards and test scenarios used to validate new or
Toolkit (ADVT) upgraded EMV Chip-Reading Devices.

ID# 0024222 Edition: Oct 2017 | Last Updated: Apr 2010

Acquirer Processor A non-Member agent or Processor that a Member has engaged to support
its Visa acquiring business.

ID# 0024225 Edition: Oct 2017 | Last Updated: Oct 2017

Acquirer Reference Number An identification number included in a Clearing Record.

ID# 0024226 Edition: Oct 2017 | Last Updated: Oct 2016

Acquisition The purchase of a Member organization by another organization where

the acquired Member's charter remains intact.

ID# 0024229 Edition: Oct 2017 | Last Updated: Oct 2011

14 October 2017 Visa Confidential Glossary-1041

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Glossary
Glossary
Visa Core Rules and Visa Product and Service Rules

Term Definition

Address Verification Service A VisaNet service through which a Merchant verifies a Cardholder’s billing
address.

ID# 0024238 Edition: Oct 2017 | Last Updated: Oct 2017

Adjustment A Single Message System message used to partially or fully negate or

cancel a transaction that has been sent through Interchange in error.

ID# 0024241 Edition: Oct 2017 | Last Updated: Apr 2010

Advanced Resolution Services, A wholly-owned subsidiary of Visa U.S.A. that provides Members with
Inc. – US Region services such as Advanced ID Solutions and Strategic Bankruptcy Solutions.

ID# 0024245 Edition: Oct 2017 | Last Updated: Oct 2014

Affinity/Co-Brand A program or partnership based on a contractual agreement between a

non-Member entity (example: Merchant) and an Issuer for the issuance of
Cards bearing the Affinity/Co-Brand partner’s Trade Name or Mark.

ID# 0029280 Edition: Oct 2017 | Last Updated: Oct 2015

Agent An entity that acts as a VisaNet Processor or a Visa Scheme Processor, a

Third Party Agent, or both.

ID# 0025920 Edition: Oct 2017 | Last Updated: Oct 2016

Aggregated Transaction A single Transaction that combines multiple purchases made by the same
Cardholder on the same Account Number at the same Merchant during a
defined time period and up to a defined amount.

ID# 0024270 Edition: Oct 2017 | Last Updated: Oct 2017

Airline A Merchant that transports passengers on an aircraft.

ID# 0024273 Edition: Oct 2017 | Last Updated: Apr 2016

Airline Authorizing Processor A Visa-approved non-Member whose primary function is to provide

reservation and Authorization services for Airline Transactions, or travel-
related services that include the purchase of an Airline ticket.

ID# 0024274 Edition: Oct 2017 | Last Updated: Oct 2014

Glossary-1042 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Glossary
Glossary
Visa Core Rules and Visa Product and Service Rules

Term Definition

Airline Ticket Identifier A unique value (for example: carrier code or number, ticket serial number,
transmission control number) of up to 13 characters that identifies the
purchase of an Airline ticket.

ID# 0024278 Edition: Oct 2017 | Last Updated: Oct 2015

Alert – Europe Region A message sent by a Visa Alerts Service to a Cardholder by email, SMS
(Short Message Service), or push notification.

ID# 0029704 Edition: Oct 2017 | Last Updated: Oct 2016

Ancillary Purchase Transaction The purchase of goods and services, other than a passenger ticket,
completed at an Airline or a US passenger railway Merchant.

ID# 0029155 Edition: Oct 2017 | Last Updated: Oct 2015

AP Asia-Pacific.

ID# 0024281 Edition: Oct 2017 | Last Updated: Apr 2010

Application Identifier An EMV-compliant data label encoded on a Chip Card and loaded on a
Chip Reading Device that is used to identify mutually supported payment
applications.

ID# 0029281 Edition: Oct 2017 | Last Updated: Oct 2015

Application Label – Europe A name that identifies an application stored on a Card and that is used
Region during application selection when no application preferred name is
associated with that application.

ID# 0029705 Edition: Oct 2017 | Last Updated: Oct 2016

Application Selection Flag – An EMV-compliant Canadian payment industry specification that allows
Canada Region an Issuer to control which payment applications contained in a Compliant
Chip Card can process a Transaction at a POS or an ATM.

ID# 0024284 Edition: Oct 2017 | Last Updated: Oct 2014

Application Transaction Counter An application on a Contactless Card that sequentially tracks the number
– Europe Region and US Region of times the Chip is read and that is used by the Issuer during the
Authorization process.

ID# 0024286 Edition: Oct 2017 | Last Updated: Oct 2016

14 October 2017 Visa Confidential Glossary-1043

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Glossary
Glossary
Visa Core Rules and Visa Product and Service Rules

Term Definition

Approval Response An Authorization Response where the Transaction was approved.

ID# 0024287 Edition: Oct 2017 | Last Updated: Apr 2010

Arbitration A process where Visa determines financial liability between Members for
Interchange Transactions that are presented and charged back.

ID# 0024289 Edition: Oct 2017 | Last Updated: Apr 2010

Arbitration and Compliance A Visa committee that resolves certain disputes between Members that
Committee arise from Chargebacks or from violations of the Visa Rules.

ID# 0024290 Edition: Oct 2017 | Last Updated: Oct 2014

Associate-Type Member A Member of Visa with rights and responsibilities, as defined in the
applicable Visa Charter Documents, that is either an:
● Associate, as defined in the applicable Visa Charter Documents
● Acquiring Associate, as defined under the Visa U.S.A. Inc. Certificate of
Incorporation and By-Laws, Article II, Section 2.04(e)

ID# 0024293 Edition: Oct 2017 | Last Updated: Oct 2016

ATM Operator – US Region An entity authorized by a Member or its Agent to originate a Transaction
through the connection of an ATM to the Visa ATM Network and that
displays the Visa acceptance Mark. An ATM Operator owns, operates, or
leases ATMs that are connected to the Visa ATM Network and may either
or both:
● Receive revenue from the Interchange process or from fees assessed
with Transactions
● Manage cryptographic functions or stock ATMs with cash

ID# 0024301 Edition: Oct 2017 | Last Updated: Oct 2015

Attempt Response A message from a Verified by Visa Issuer or Visa in response to an

Authentication Request, indicating that the Issuer or Cardholder is not
participating in Verified by Visa.

ID# 0024302 Edition: Oct 2017 | Last Updated: Oct 2017

Authentication A cryptographic process that validates the identity and integrity of Chip
data.

ID# 0024303 Edition: Oct 2017 | Last Updated: Apr 2010

Glossary-1044 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Glossary
Glossary
Visa Core Rules and Visa Product and Service Rules

Term Definition

Authentication Confirmation A message from a Verified by Visa Issuer in response to an Authentication

Request confirming Cardholder authentication.

ID# 0024304 Edition: Oct 2017 | Last Updated: Apr 2013

Authentication Data All Transaction-related data associated with a Verified by Visa

Authentication Request.

ID# 0026423 Edition: Oct 2017 | Last Updated: Apr 2013

Authentication Denial A message sent by a Verified by Visa Issuer in response to an

Authentication Request, that denies Cardholder authentication.

ID# 0024306 Edition: Oct 2017 | Last Updated: Apr 2013

Authentication Mechanism A Visa-approved method that validates a participant’s identity in an

Electronic Commerce Transaction. Authentication Mechanisms include, but
are not limited to:
● Password
● Digital Certificate

ID# 0024309 Edition: Oct 2017 | Last Updated: Apr 2010

Authentication Method A Visa-approved protocol, such as Verified by Visa, that meets the
minimum standards for authenticating a Cardholder in an Electronic
Commerce Transaction.

ID# 0024310 Edition: Oct 2017 | Last Updated: Oct 2014

Authentication Record A record of the Verified by Visa authentication status from a Verified by
Visa Issuer in response to an Authentication Request.
Authentication Records include:
● Attempt Responses
● Authentication Confirmations
● Authentication Denials
● Non-Participation Messages
● Unable-to-Authenticate Responses

ID# 0024311 Edition: Oct 2017 | Last Updated: Apr 2013

14 October 2017 Visa Confidential Glossary-1045

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Glossary
Glossary
Visa Core Rules and Visa Product and Service Rules

Term Definition

Authentication Request A request for Cardholder authentication from a Verified by Visa Merchant.

ID# 0024313 Edition: Oct 2017 | Last Updated: Apr 2013

Authentication Response A response from a Verified by Visa Issuer, or Visa on behalf of an Issuer, in
response to an Authentication Request.
Authentication Responses include:
● Attempt Responses
● Authentication Confirmations
● Authentication Denials
● Unable-to-Authenticate Responses

ID# 0026811 Edition: Oct 2017 | Last Updated: Apr 2013

Authorization A process where an Issuer, a VisaNet Processor, Visa Scheme Processor,

or Stand-In Processing approves a Transaction. This includes Offline
Authorization.

ID# 0024316 Edition: Oct 2017 | Last Updated: Oct 2016

Authorization and Settlement An optional Visa service offered to Issuers in connection with Visa
Match Purchasing Card Commercial Payables Transactions which allows Visa
to edit for an exact match between the amount in the Authorization
Request and the corresponding Clearing Record. The service applies only
to Transactions conducted at a non-T&E Merchant or Lodging Merchant,
as specified in the Visa Settlement Match (VSM) Implementation Guide.
In the Europe Region, this rule does not apply. Where a Member uses Visa
for processing, as specified in Section 1.1.1.2, “Applicability of Processing
Rules – Europe Region,” it must refer to Visa Europe Operating Regulations
– Processing.

ID# 0026823 Edition: Oct 2017 | Last Updated: Oct 2016

Authorization Code A code that an Issuer, its VisaNet Processor, a Visa Scheme Processor, or
Stand-In Processing provides to indicate approval of a Transaction. The
code is returned in the Authorization Response message and is usually
recorded on the Transaction Receipt as proof of Authorization.

ID# 0024317 Edition: Oct 2017 | Last Updated: Oct 2016

Glossary-1046 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Glossary
Glossary
Visa Core Rules and Visa Product and Service Rules

Term Definition

Authorization Preferred Visa A Visa Prepaid Card bearing the Visa Brand Mark or Visa Brand Mark
Prepaid Card with the Electron Identifier that has a Service Code denoting "Online
Authorization mandatory" encoded on the Magnetic Stripe.

ID# 0024318 Edition: Oct 2017 | Last Updated: Oct 2014

Authorization Request A Merchant or Acquirer request for an Authorization.

ID# 0024319 Edition: Oct 2017 | Last Updated: Oct 2014

Authorization Request An application Cryptogram generated by a Chip Card when requesting

Cryptogram Online Authorization.

ID# 0025502 Edition: Oct 2017 | Last Updated: Oct 2011

Authorization Response An Issuer's reply to an Authorization Request or Account Number

Verification that refers to the following types of Authorization Responses:
● Approval Response
● Decline Response
● Pickup Response

ID# 0024321 Edition: Oct 2017 | Last Updated: Oct 2017

Authorization Reversal A system message that cancels an Approval Response.

ID# 0025601 Edition: Oct 2017 | Last Updated: Oct 2016

Authorizing Processor A Member or its VisaNet Processor or Visa Scheme Processor that provides
Authorization services for Merchants or other Members.
In the US Region, this definition does not imply or confer membership
rights as defined in the Visa U.S.A. Inc. Certificate of Incorporation and By-
Laws, Article II.

ID# 0024324 Edition: Oct 2017 | Last Updated: Oct 2016

Auto Rental Collision Damage A Visa Card feature that provides Visa Cardholders with collision or loss
Waiver damage insurance on car rental Transactions.

ID# 0024453 Edition: Oct 2017 | Last Updated: Oct 2016

Automated Fuel Dispenser Effective through 11 April 2017

An Unattended Cardholder-Activated Terminal that dispenses only
fuel such as gasoline, diesel fuel, or propane.

14 October 2017 Visa Confidential Glossary-1047

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Glossary
Glossary
Visa Core Rules and Visa Product and Service Rules

Term Definition
Effective 12 April 2017
An Unattended Cardholder-Activated Terminal that dispenses only
fuel. An Automated Fuel Dispenser may also facilitate a Transaction
originating from an application using a Stored Credential on a
Cardholder device.

ID# 0024328 Edition: Oct 2017 | Last Updated: Oct 2017

B
Balance Inquiry A Cardholder request for an account balance that is initiated at an ATM
and processed as a separate, non-financial transaction.

ID# 0024334 Edition: Oct 2017 | Last Updated: Oct 2014

Balance Inquiry Service An ATM service that allows a Cardholder to check an account balance.

ID# 0024335 Edition: Oct 2017 | Last Updated: Oct 2016

BASE I A component of the V.I.P. System that provides Authorization-related

services for Transactions that are subsequently cleared and settled through
BASE II.

ID# 0024343 Edition: Oct 2017 | Last Updated: Apr 2011

BASE II A VisaNet system that provides deferred Clearing and Settlement services
to Members.

ID# 0024341 Edition: Oct 2017 | Last Updated: Apr 2010

Bill Payment Transaction A Transaction that results from an agreement between a Cardholder and
a Merchant made in advance of the Cardholder being billed for goods
or services conducted within an ongoing service cycle. Transactions may
occur monthly or on a periodic basis. Such Transactions include:
● Single payments initiated by the Cardholder in a Face-to-Face
Environment, in a Card-Absent Environment, or at an ATM
● Recurring Transactions
● Installment Transactions

ID# 0024350 Edition: Oct 2017 | Last Updated: Apr 2017

Glossary-1048 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Glossary
Glossary
Visa Core Rules and Visa Product and Service Rules

Term Definition

Billing Currency The currency in which an Issuer bills and receives payment from a
Cardholder for Transactions, or debits the associated Cardholder's account
for Transactions.

ID# 0024349 Edition: Oct 2017 | Last Updated: Oct 2016

BIN Bank Identification Number. A 6-digit number assigned by Visa and used
to identify a Member, VisaNet Processor, or Visa Scheme Processor for
Authorization, Clearing, or Settlement processing.

ID# 0024351 Edition: Oct 2017 | Last Updated: Oct 2016

BIN Alternate An identifying number used instead of a BIN, but performing the same
Settlement determination and other functions as a BIN.

ID# 0026047 Edition: Oct 2017 | Last Updated: Apr 2012

BIN Licensee A Member or non-Member VisaNet Processor or Visa Scheme Processor

that is allocated responsibility by Visa for a specific BIN, as specified in the
Visa Rules and applicable Visa Charter Documents.

ID# 0024352 Edition: Oct 2017 | Last Updated: Oct 2016

BIN User A Member authorized to use a BIN licensed to its Sponsor, as specified in
the Visa Rules.

ID# 0025530 Edition: Oct 2017 | Last Updated: Oct 2014

Board of Directors One of the following, as applicable:

● Visa Inc. Board of Directors
● Visa International Board of Directors
● Visa U.S.A. Board of Directors
● Visa Canada Board of Directors
● Visa Europe Board of Directors
● Visa International Servicios de Pago España, S.R.L.U. Board of Directors
● Visa Worldwide Board of Directors

ID# 0024354 Edition: Oct 2017 | Last Updated: Oct 2016

14 October 2017 Visa Confidential Glossary-1049

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Glossary
Glossary
Visa Core Rules and Visa Product and Service Rules

Term Definition

Branch The office of a Member where Manual Cash Disbursements may be made
and Cards may be issued excluding drive-through windows providing
reduced customer services, in-store counters, or service centers that do
not store cash on the premises.

ID# 0024355 Edition: Oct 2017 | Last Updated: Oct 2016

C
Campus Card – US Region A Visa Debit Card or Visa Prepaid Card issued to a student, staff member,
or faculty member of an educational organization in the US Region that
both:
● Bears the Visa Mark
● Includes one or more of the following applications: identification,
building access, library access, or a proprietary closed-loop payment
application for use only within a college or university system

ID# 0024358 Edition: Oct 2017 | Last Updated: Oct 2015

CAMS Compromised Account Management System. The reporting system used

by Visa to notify Issuers outside the Europe Region of Account Numbers
that may have been compromised.

ID# 0026038 Edition: Oct 2017 | Last Updated: Oct 2016

CAMS Alert A Notification sent through CAMS to alert Issuers outside the Europe
Region of Account Numbers involved in a potential Account Data
Compromise Event.

ID# 0026061 Edition: Oct 2017 | Last Updated: Oct 2017

Car Rental Merchant Effective through 13 October 2017

A Merchant whose primary business is the rental of cars.
See Vehicle Rental Merchant.

ID# 0024404 Edition: Oct 2017 | Last Updated: Oct 2016

Card A valid Visa Card, Visa Electron Card, or Proprietary Card bearing the Plus
Symbol.

Glossary-1050 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Glossary
Glossary
Visa Core Rules and Visa Product and Service Rules

Term Definition
In the Europe Region, a payment card, device, or any other electronic or
virtual product or account that is capable of completing a Transaction, is
issued by an Issuer, and bears one of the Visa-Owned Marks.

ID# 0024365 Edition: Oct 2017 | Last Updated: Oct 2016

Card Recovery Bulletin A directory of blocked Account Numbers, intended for distribution to
Merchants. It may take one of the following forms:
● National Card Recovery Bulletin (a special edition that lists domestic
Account Numbers in addition to other applicable listings)
● National Card Recovery File
● Regional Card Recovery File

ID# 0024390 Edition: Oct 2017 | Last Updated: Oct 2016

Card Verification Service A service where a Card Verification Value in an Authorization Request is
validated on behalf of an Issuer.

ID# 0024398 Edition: Oct 2017 | Last Updated: Oct 2016

Card Verification Value A unique check value encoded on the Magnetic Stripe of a Card to validate
Card information during the Authorization process. The Card Verification
Value is calculated from the data encoded on the Magnetic Stripe using a
secure cryptographic process.

ID# 0024399 Edition: Oct 2017 | Last Updated: Apr 2010

Card Verification Value 2 A unique check value generated using a secure cryptographic process that
is displayed either statically or dynamically (referenced as dCVV2) on the
back of a Visa Card or provided to a Virtual Account owner.

ID# 0024400 Edition: Oct 2017 | Last Updated: Apr 2017

Card-Absent Environment An environment in which a Transaction is completed under both of the

following conditions:
● Cardholder is not present
● Card is not present

ID# 0024362 Edition: Oct 2017 | Last Updated: Oct 2015

Card-Present Environment An environment in which a Transaction is completed under all of the

following conditions:
● Card is present
● Cardholder is present at the Merchant Outlet

14 October 2017 Visa Confidential Glossary-1051

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Glossary
Glossary
Visa Core Rules and Visa Product and Service Rules

Term Definition
● Transaction is completed by one of the following:
– A representative of the Merchant or Acquirer
– The Cardholder directly at an Unattended Cardholder-Activated
Terminal
– In the Europe Region, the Cardholder in a Semi-Attended
Environment

ID# 0024363 Edition: Oct 2017 | Last Updated: Oct 2016

Cardholder An individual who is issued a Visa Card.

ID# 0024372 Edition: Oct 2017 | Last Updated: Oct 2015

Cardholder Authentication A unique value transmitted in response to an Authentication Request.

Verification Value
ID# 0024375 Edition: Oct 2017 | Last Updated: Apr 2013

Cardholder Inquiry Service A service that assists Cardholders in reaching their Issuer when calling the
Visa Global Customer Care Services for account information.

ID# 0024379 Edition: Oct 2017 | Last Updated: Oct 2014

Cardholder Maintenance File – A file containing Cardholder names, addresses, and account information
US Region provided to Visa and used for various account-related activities.

ID# 0024380 Edition: Oct 2017 | Last Updated: Oct 2014

Cardholder Verification The process of validating a Cardholder’s identity through verification of the
Cardholder’s signature or PIN and other methods as required in the Visa
Rules.

ID# 0024381 Edition: Oct 2017 | Last Updated: Oct 2016

Cardholder Verification Limit – The Transaction amount for Contactless Transactions above which
Europe Region Cardholder Verification must be performed.

ID# 0029706 Edition: Oct 2017 | Last Updated: Oct 2016

Cardholder Verification Method A means of verifying that the person presenting a Card is the legitimate
Cardholder.   
For a Chip Card, the hierarchy of preferences for verifying a Cardholder’s
identity is encoded within the Chip.

ID# 0024382 Edition: Oct 2017 | Last Updated: Oct 2015

Glossary-1052 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Glossary
Glossary
Visa Core Rules and Visa Product and Service Rules

Term Definition

Cash Disbursement Currency, including travelers cheques and excluding Cash-Back, provided
to a Cardholder as follows:
● As a Manual Cash Disbursement
● Through an ATM

ID# 0024407 Edition: Oct 2017 | Last Updated: Oct 2015

Cash Disbursement Fee A fee paid by an Issuer to an Acquirer for performing a Cash Disbursement.

ID# 0024409 Edition: Oct 2017 | Last Updated: Apr 2010

Cash-Back Cash obtained from a Visa or Visa Electron Merchant through use of a
Visa or Visa Electron Card, in conjunction with, and processed as, a Retail
Transaction.

ID# 0024406 Edition: Oct 2017 | Last Updated: Apr 2010

CEMEA Central and Eastern Europe, Middle East, and Africa.

ID# 0024413 Edition: Oct 2017 | Last Updated: Apr 2010

Chargeback A Transaction that an Issuer returns to an Acquirer.

For Members that participate in Enhanced Dispute Resolution, this includes
Disputes.

ID# 0024424 Edition: Oct 2017 | Last Updated: Apr 2017

Chargeback Reduction Service A service that screens Presentments and Chargebacks and returns certain
invalid items to the Acquirer or Issuer, as appropriate.

ID# 0024429 Edition: Oct 2017 | Last Updated: Oct 2016

Cheque A traveler’s cheque that a Member has issued and that bears the Visa-
Owned Marks.

ID# 0024431 Edition: Oct 2017 | Last Updated: Oct 2014

Chip An electronic component designed to perform processing or memory

functions that communicates with an Acceptance Device using a contact or
Contactless interface and enables Visa Transaction processing or performs
other Visa-approved functions.

ID# 0024436 Edition: Oct 2017 | Last Updated: Oct 2015

14 October 2017 Visa Confidential Glossary-1053

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Glossary
Glossary
Visa Core Rules and Visa Product and Service Rules

Term Definition

Chip Specifications – Canada All requirements set out in the EMV, VIS, VSDC, PCI, and Visa PIN Entry
Region Device specifications.

ID# 0024439 Edition: Oct 2017 | Last Updated: Oct 2014

Chip-initiated Transaction An EMV and VIS-Compliant Chip Card Transaction that is processed at a
Chip-Reading Device using Full-Chip Data, and limited to Visa and Visa
Electron Smart Payment applications, or EMV and VIS- Compliant Plus
applications.

ID# 0024433 Edition: Oct 2017 | Last Updated: Oct 2014

Chip-Reading Device An Acceptance Device capable of reading, communicating, and processing

Transaction data from a Chip Card.

ID# 0024435 Edition: Oct 2017 | Last Updated: Oct 2015

Claim Personal injury, property losses, damages (including lost profits or savings,
indirect, consequential, special, exemplary, punitive, or incidental), losses,
penalties, fines, suits, expenses, and costs (including attorney’s fees).

ID# 0024440 Edition: Oct 2017 | Last Updated: Oct 2011

Clearing All of the functions necessary to collect a Clearing Record from an Acquirer
in the Transaction Currency and deliver it to the Issuer in the Billing
Currency, or to reverse this transaction, or to process a Fee Collection
Transaction.

ID# 0024444 Edition: Oct 2017 | Last Updated: Apr 2010

Clearing Processor A Member or its Visa-approved VisaNet Processor or Visa Scheme

Processor that provides Clearing and/or Settlement services for Merchants
or other Members. This definition does not imply or confer membership
rights as defined in the Visa International Certificate of Incorporation and
By-Laws, Article II, in the Visa U.S.A. Inc. Certificate of Incorporation and By-
Laws, Article II, in the Visa Worldwide Supplementary Operating Regulations
(for Asia-Pacific), Section 1, or in the Visa International Servicios de Pago
España, S.R.L.U. Supplementary Operating Regulations (for Latin America &
Caribbean), Section 1.

ID# 0026051 Edition: Oct 2017 | Last Updated: Oct 2016

Clearing Record A record of a Presentment, Chargeback, Representment, Reversal, or

Adjustment in the format necessary to clear the Transaction.

ID# 0024446 Edition: Oct 2017 | Last Updated: Apr 2010

Glossary-1054 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Glossary
Glossary
Visa Core Rules and Visa Product and Service Rules

Term Definition

Clearing Reversal – US Region A VisaNet Transaction that negates a Transaction previously sent through
BASE II or the Single Message System, as specified in the Visa Rules and
applicable VisaNet Manuals.

ID# 0024447 Edition: Oct 2017 | Last Updated: Oct 2014

Client Directory Effective 14 October 2017

An online Visa directory containing contact information for Visa, Plus,
and Interlink Members and Processors.

ID# 0030015 Edition: Oct 2017 | Last Updated: Apr 2017

Client Organization A company or organization that sponsors a Visa Corporate or Visa

Purchasing (including Visa Fleet in the US Region), or any other Visa
Commercial Card program combining the functionality of these Cards,
wherein Cards are provided to users for business-related purchases.
Such companies or organizations may include public or private-sector
companies, including sole proprietors.

ID# 0026020 Edition: Oct 2017 | Last Updated: Oct 2015

Client Portfolio Management A set of tools, available through Visa Online to Members, VisaNet
Self-Service Tools Processors, and designated Agents, providing the ability to manage and
support Visa profile information and associated programs and comprising
the following:
● Visa Membership Management (VMM)
● Program Request Management (PRM)
● Electronic Client Information Questionnaire (eCIQ)
● Visa Client Support Application (VCSA)

ID# 0026479 Edition: Oct 2017 | Last Updated: Oct 2016

Closed Loop – Europe Region An environment using a Visa Drive Card where the Acquirer and Issuer are
the same.

ID# 0029707 Edition: Oct 2017 | Last Updated: Oct 2016

Collateral Material Printed, broadcast, or other communications regarding an Affinity/Co-

Brand partner's Trade Name or Mark. These may include, but are not
limited to, solicitations, promotional materials, advertisements, statements,
statement inserts, direct mail solicitations, and telemarketing operator
scripts.

ID# 0027362 Edition: Oct 2017 | Last Updated: Oct 2015

14 October 2017 Visa Confidential Glossary-1055

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Glossary
Glossary
Visa Core Rules and Visa Product and Service Rules

Term Definition

Collection-Only The reporting of data related to a Domestic Transaction that was processed
outside of VisaNet and submitted only for informational purposes.

ID# 0027828 Edition: Oct 2017 | Last Updated: Oct 2014

Commercial Payables An environment where a Visa Commercial Card Transaction occurs

between business entities, generally through negotiated contractual
agreements, or in response to the generation of an invoice requesting
payment for goods or services.

ID# 0026824 Edition: Oct 2017 | Last Updated: Oct 2017

Common Core Definitions A set of common data definitions and processes between an EMV Chip
Card and the Issuer host interface, which is recognized by Visa and
MasterCard.

ID# 0024465 Edition: Oct 2017 | Last Updated: Oct 2011

Compelling Evidence Information or documentation provided by a Merchant or an Acquirer in a

Representment that attempts to prove that the Cardholder participated in
the Transaction, received goods or services, agreed to Dynamic Currency
Conversion, or otherwise benefited from the Transaction, as specified in
Section 11.1.8.3, “Use of Compelling Evidence.” Compelling Evidence does
not mandate that Visa, the Issuer, or any other person conclude that the
Cardholder participated in the Transaction, received goods or services,
agreed to Dynamic Currency Conversion, or otherwise benefited from the
Transaction.

ID# 0027268 Edition: Oct 2017 | Last Updated: Oct 2014

Competitive Credit Card Brand – In the US Region or a US Territory, any brand of credit card or electronic
US Region and US Territories credit payment form of a nationally accepted payment network other than
Visa, including without limitation MasterCard, American Express, Discover,
and PayPal.

ID# 0027526 Edition: Oct 2017 | Last Updated: Oct 2014

Competitive Credit Card Cost of In the US Region or a US Territory, the Merchant's average Merchant
Acceptance – US Region and US Discount Rate applicable to transactions on a Competitive Credit Card
Territories Brand at the Merchant for the preceding one or 12 months, at the
Merchant's option.

ID# 0027527 Edition: Oct 2017 | Last Updated: Oct 2014

Glossary-1056 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Glossary
Glossary
Visa Core Rules and Visa Product and Service Rules

Term Definition

Competitive Credit Card Product In the US Region or a US Territory, any product within a brand of credit
– US Region and US Territories card or electronic credit payment form of a nationally accepted payment
network other than Visa, including without limitation MasterCard,
American Express, Discover, and PayPal.

ID# 0027528 Edition: Oct 2017 | Last Updated: Oct 2014

Competitive Credit Card Product In the US Region or a US Territory, the Merchant's average effective
Cost of Acceptance – US Region Merchant Discount Rate applicable to transactions on the Competitive
and US Territories Credit Card Product at the Merchant for the preceding one or 12 months,
at the Merchant's option.

ID# 0027529 Edition: Oct 2017 | Last Updated: Oct 2014

Completion Message A Clearing Record that follows a preauthorization as part of Real-Time

Clearing Processing.

ID# 0024469 Edition: Oct 2017 | Last Updated: Oct 2014

Compliance A process where Visa resolves disputes between Members arising from
violations of the Visa Rules, when the requesting Member can certify that
a financial loss has occurred or will occur for a specific amount, and no
Chargeback right is available.

ID# 0024470 Edition: Oct 2017 | Last Updated: Oct 2014

Compliant Chip Card – Canada A Chip Card that contains a Visa Smart Payment application capable of
Region processing Full Data and that complies with Chip Specifications.

ID# 0024471 Edition: Oct 2017 | Last Updated: Oct 2014

Compliant Chip Card Reading An Acceptance Device (excluding an ATM) capable of reading,
Device – Canada Region communicating, and processing full data Transactions1 from a Compliant
Chip Card.
1
Processed by Acquirers certified by Visa to process full data

ID# 0024473 Edition: Oct 2017 | Last Updated: Oct 2016

Confidential Consumer An Account Number or other personally identifiable information relating

Cardholder Information – US to a Consumer Cardholder.
Region
ID# 0026359 Edition: Oct 2017 | Last Updated: Oct 2014

14 October 2017 Visa Confidential Glossary-1057

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Glossary
Glossary
Visa Core Rules and Visa Product and Service Rules

Term Definition

Confidential Enhanced Merchant-related data provided through Visa to an Issuer in connection

Merchant-Level Data – US with a Visa Commercial Card. This data includes all Enhanced Merchant-
Region Level Data except for Non-Confidential Enhanced Merchant-Level Data,
and is subject to the disclosure restrictions specified in the Visa Rules.

ID# 0024477 Edition: Oct 2017 | Last Updated: Oct 2015

Consumer Device Cardholder An Issuer-approved, Visa-recognized method for capturing the Cardholder
Verification Method (CDCVM) Verification Method on a Mobile Payment Device.

ID# 0026877 Edition: Oct 2017 | Last Updated: Apr 2015

Consumer Transaction Controls An optional Visa service that allows Cardholders to control their own Card
use by authorizing Issuers to selectively block all types of Transactions
regardless of routing, based on the list of available control criteria (for
example: MCC, dollar amount, location).

ID# 0029504 Edition: Oct 2017 | Last Updated: Oct 2016

Consumer Visa Check Card – US A Visa Check Card that accesses a consumer’s deposit, investment, or other
Region asset account, including a fiduciary account.

ID# 0024481 Edition: Oct 2017 | Last Updated: Oct 2014

Contactless A Visa-approved wireless interface used to exchange information between

a Visa Card and an Acceptance Device.

ID# 0029308 Edition: Oct 2017 | Last Updated: Oct 2015

Contactless Payment Device A payment device (including contactless Cards and devices, mobile
telephones, and Visa Micro Tags) that uses a Visa-approved wireless
interface to access a Visa account and that provides the ability to conduct
a Contactless payment.

ID# 0028925 Edition: Oct 2017 | Last Updated: Oct 2016

Contactless Transaction A Transaction conducted over a Visa-approved wireless interface.

ID# 0028926 Edition: Oct 2017 | Last Updated: Oct 2014

Glossary-1058 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Glossary
Glossary
Visa Core Rules and Visa Product and Service Rules

Term Definition

Control – Europe Region As used with respect to any entity, shall mean the possession, directly or
indirectly, of the power to direct or cause the direction of the management
or policies of such entity, whether through the ownership of voting
securities, by agreement, or otherwise (the terms “controlling,” “controlled
by,” and “under common control with” shall have correlative meanings).

ID# 0029708 Edition: Oct 2017 | Last Updated: Oct 2016

Convenience Fee – AP Region, A fee charged by a Merchant for a bona fide convenience to the
CEMEA Region, and US Region Cardholder (For example: an alternative channel outside the Merchant's
customary payment channel) that is not charged solely for the acceptance
of the Visa Card.

ID# 0027486 Edition: Oct 2017 | Last Updated: Oct 2015

Corporate Liability Waiver An insurance policy that protects a company from liability in the event that
Insurance – LAC Region one of its employees misuses a Visa Commercial Card.

ID# 0024493 Edition: Oct 2017 | Last Updated: Oct 2011

Counterfeit Card One of the following:

● A device or instrument that is printed, embossed, or encoded so as to
purport to be a Card, but that is not a Card because an Issuer did not
authorize its printing, embossing, or encoding
● An instrument that is printed with the authority of the Issuer and that
is subsequently embossed or encoded without the authority of the
Issuer
● A Card that an Issuer has issued and that is altered or re-fabricated,
except one on which the only alteration or re-fabrication comprises
modification of the signature panel or Cardholder signature

ID# 0024495 Edition: Oct 2017 | Last Updated: Apr 2010

Counterfeit Fraud Recovery Effective through 13 October 2017

A component of the Global Compromised Account Recovery
program that allocates responsibility and reimbursement for a
portion of Incremental Counterfeit Fraud losses incurred as a result of
a Magnetic-Stripe Data Account Data Compromise Event, including
PIN data for events that also involve PIN compromise.

ID# 0026063 Edition: Oct 2017 | Last Updated: Oct 2017

14 October 2017 Visa Confidential Glossary-1059

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Glossary
Glossary
Visa Core Rules and Visa Product and Service Rules

Term Definition

Country of Domicile The country in which a Member has its principal place of business.

ID# 0024499 Edition: Oct 2017 | Last Updated: Apr 2010

Credit Bureau – US Region For purposes of Visa Advanced ID Solutions and Strategic Bankruptcy
Solutions, a company that is required or has agreed to comply with the
requirements applicable to consumer reporting agencies under the Federal
Fair Credit Reporting Act. This includes a company that receives Member
information pursuant to the ID Analytics, ID Score Plus, or Credit Optics
components of Visa Advanced ID Solutions, or that provides card account
numbers identified from bankruptcy petitions filed in US bankruptcy
courts, to Strategic Bankruptcy Solutions.

ID# 0024524 Edition: Oct 2017 | Last Updated: Oct 2014

Credit Optics – US Region A feature of Visa Advanced ID Solutions that provides US Members with
a score and related reason code(s) provided by ID Analytics, Inc. The
information predicts the potential financial loss associated with approving
an application for a new, or management of an existing, Card, non-Visa
card, or other Visa or non-Visa product. The results are based on an
assessment of the identity risk and application behavior of a consumer and
the credit risk and application behavior of other similar consumers.

ID# 0025783 Edition: Oct 2017 | Last Updated: Oct 2014

Credit Reporting Improvement A service that supports an Issuer by monitoring the reporting and handling
Service – US Region of credit bureau data.

ID# 0024526 Edition: Oct 2017 | Last Updated: Oct 2014

Credit Transaction A Transaction representing a Merchant’s refund or price adjustment

credited to a Cardholder’s account.

ID# 0024527 Edition: Oct 2017 | Last Updated: Apr 2016

Credit Transaction Receipt A Transaction Receipt evidencing a Merchant’s refund or price adjustment
to be credited to a Cardholder’s account.

ID# 0024528 Edition: Oct 2017 | Last Updated: Apr 2010

Credit Voucher – US Region See Credit Transaction Receipt.

ID# 0024529 Edition: Oct 2017 | Last Updated: Oct 2014

Glossary-1060 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Glossary
Glossary
Visa Core Rules and Visa Product and Service Rules

Term Definition

Cruise Line A Merchant that sells tickets for, and provides, travel and overnight
accommodations on a ship or boat.

ID# 0024532 Edition: Oct 2017 | Last Updated: Apr 2016

Cryptogram A value resulting from a combination of specific key data elements that are
used to validate the source and integrity of data.

ID# 0024533 Edition: Oct 2017 | Last Updated: Apr 2010

Currency Conversion Rate A rate set by Visa from the range of rates available in wholesale currency
markets for the applicable Processing Date, which rate may vary from
the rate Visa itself receives; or the rate mandated by a government or a
governing body in the country in which the Transaction occurred for the
applicable Processing Date.
The Visa rate may be adjusted by application of an Optional Issuer Fee
as determined by the Issuer when VisaNet converts the Transaction
Currency to the Billing Currency. However, when VisaNet converts the
Transaction Currency to the Acquirer's Settlement Currency, or to the
Issuer's Settlement Currency, the rate is applied by Visa and may not be
adjusted.
In the Europe Region, one of the following:
● For Transactions outside of the Europe Region, the currency conversion
rate set by Visa from the range of rates available in the wholesale
currency markets for the applicable Processing Date, which rate may
vary from the rate Visa itself receives
● Either:
– For Domestic or Intraregional Transactions where either Member is
connected to BASE II, the currency conversion rate set by Visa from
the range of rates available in the wholesale currency markets for
the applicable Processing Date, which rate may vary from the rate
Visa itself receives
– For Domestic or Intraregional Transactions where the Member is
connected to the Visa Europe Clearing and Settlement Service,
the currency conversion rate set by Visa from the range of rates
available in the wholesale currency markets for the applicable
Processing Date, which rate may vary from the rate Visa itself
receives
● Either:

14 October 2017 Visa Confidential Glossary-1061

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Glossary
Glossary
Visa Core Rules and Visa Product and Service Rules

Term Definition
– For Interregional Transactions where the Member is connected to
BASE II, the currency conversion rate set by Visa from the range of
rates available in the wholesale currency markets for the applicable
Processing Date, which rate may vary from the rate Visa itself
receives
– For Interregional Transactions where the Member is connected
to the Visa Europe Clearing and Settlement Service, the currency
conversion rate set by Visa from the range of rates available in the
wholesale currency markets for the applicable Processing Date,
which rate may vary from the rate Visa itself receives
● A rate mandated by a government or a governing body in effect for
the applicable Processing Date for a Transaction
An Issuer shall set the conversion rate to its Cardholder and an Acquirer
shall set the conversion rate to its Merchant, as specified in applicable laws
and regulations.

ID# 0024534 Edition: Oct 2017 | Last Updated: Oct 2016

Custom Payment Services (CPS) A Visa payment service that accommodates specific payment
environments with an identifier that remains with the Transaction
throughout its life cycle.

ID# 0024536 Edition: Oct 2017 | Last Updated: Apr 2010

D
Debit Card Cost of Acceptance – In the US Region or in a US Territory, the amount of the cap for debit card
US Region and US Territories transactions established by the Board of Governors of the Federal Reserve
System pursuant to Federal Reserve Regulation II, 12 CFR Part 235, and
which is subject to change.

ID# 0027530 Edition: Oct 2017 | Last Updated: Oct 2014

Decline Response An Authorization Response where the Transaction was declined.

ID# 0024548 Edition: Oct 2017 | Last Updated: Apr 2010

Deferred Clearing Transaction A Transaction or process wherein Transactions are authorized, cleared, and
settled in 2 separate messages.

ID# 0024551 Edition: Oct 2017 | Last Updated: Oct 2016

Glossary-1062 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Glossary
Glossary
Visa Core Rules and Visa Product and Service Rules

Term Definition

Deferred Debit Card – Europe A Card linked to an account whereby the Transactions are accumulated
Region with other Transactions on a deferred basis, a statement is issued and the
Cardholder is required to pay the outstanding balance in full.

ID# 0029709 Edition: Oct 2017 | Last Updated: Oct 2016

Deferred Payment Transaction – A Transaction completed in a Card-Absent Environment for which the
US Region Cardholder is billed once, no more than 90 calendar days after the first
shipment of merchandise.

ID# 0024552 Edition: Oct 2017 | Last Updated: Oct 2017

Deferred Settlement The Settlement funds transfer of a Transaction, according to the Member's
instructions in the Clearing Record that occurs more than 2 business days
after the Processing Date.

ID# 0029032 Edition: Oct 2017 | Last Updated: Oct 2014

Deposit The submission of a Transaction by a Merchant, Payment Facilitator, or

Staged Digital Wallet Operator to an Acquirer, resulting in a credit or debit
to the Merchant's, Sponsored Merchant's, or Payment Facilitator's account.

ID# 0024556 Edition: Oct 2017 | Last Updated: Oct 2016

Deposit-Only Account Number An Account Number established by an Issuer, used exclusively to receive
an Original Credit Transaction on behalf of its Cardholder.

ID# 0024554 Edition: Oct 2017 | Last Updated: Oct 2016

Diamond Design A Visa-Owned Mark, used as an element of the Plus Symbol, consisting of
3 triangles with an open space in the lower right-hand corner, arranged to
form an outline of the symbol “+.”

ID# 0024558 Edition: Oct 2017 | Last Updated: Apr 2010

Digital Certificate A digitally signed credential used to authenticate the owner of the
credential or to ensure the integrity and confidentiality of the message it is
signing.

ID# 0024559 Edition: Oct 2017 | Last Updated: Apr 2010

Digital Wallet Operator (DWO) A Third Party Agent that operates a Pass-Through Digital Wallet or Staged
Digital Wallet.

ID# 0029530 Edition: Oct 2017 | Last Updated: Oct 2017

14 October 2017 Visa Confidential Glossary-1063

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Glossary
Glossary
Visa Core Rules and Visa Product and Service Rules

Term Definition

Direct Exchange A Visa payment network for Member and VisaNet processing endpoints,
which uses open and secure internet technologies and commercially
available software to access the VisaNet systems.

ID# 0024561 Edition: Oct 2017 | Last Updated: Oct 2017

Direct (Immediate) Debit Card – A Card linked to a current (or deposit access) account to which a
Europe Region Transaction is debited immediately (in a maximum of two working days) on
receipt of the Transaction by the Issuer.

ID# 0029710 Edition: Oct 2017 | Last Updated: Oct 2016

Dispute For Members that participate in Enhanced Dispute Resolution, a

Transaction that an Issuer returns to an Acquirer.

ID# 0029463 Edition: Oct 2017 | Last Updated: Apr 2017

Dispute Resolution Form – A document or an Electronic Documentation Transfer Method

Europe Region questionnaire that is used by Members to provide an opposing Member
with information relating to a disputed Transaction.
Also known as Dispute Resolution Form (Exhibit 2E).

ID# 0029711 Edition: Oct 2017 | Last Updated: Oct 2017

Dispute Response For Members that participate in Enhanced Dispute Resolution, a

Transaction that an Acquirer returns to an Issuer in response to a Dispute.

ID# 0029464 Edition: Oct 2017 | Last Updated: Apr 2017

Distribution Channel Vendor A Third Party Agent responsible for the packaging, storing, and shipping
of pre-manufactured, commercially ready Visa Products (for example:
warehouses, card packagers, logistics companies). “Pre-manufactured,
commercially ready” refers to non-personalized Visa Products that have
already been manufactured, encoded, embossed/printed and are ready for
sale or distribution to Cardholders.

ID# 0025524 Edition: Oct 2017 | Last Updated: Oct 2014

Distribution of Visa Prepaid The issuance of Government or Corporate funded Visa Prepaid Cards to
Cards Outside the Country of non-domestic employees or beneficiaries of multinational corporations or
Issuance government entities.

ID# 0026803 Edition: Oct 2017 | Last Updated: Oct 2014

Glossary-1064 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Glossary
Glossary
Visa Core Rules and Visa Product and Service Rules

Term Definition

Domestic Transaction A Transaction where the Issuer of the Card used is located in the
Transaction Country.

ID# 0024568 Edition: Oct 2017 | Last Updated: Apr 2010

Domiciled Institution – LAC A deposit-taking financial institution or a payment institution that is

Region authorized by the Brazil Central Bank, and is used by a Merchant or a
Sponsored Merchant for an Acquirer or a Payment Facilitator to deposit
payments.

ID# 0029506 Edition: Oct 2017 | Last Updated: Apr 2017

Dual Payment Card Marketing A Visa Card solicited or marketed as a companion product to, or
conditioned on the Cardholder's acceptance of, a separate payment card
product bearing the marks of the American Express Company, MasterCard
Worldwide, Discover Financial Services, Diner's Club, JCB, or any other non-
Visa general purpose payment card network designated by Visa.

ID# 0025570 Edition: Oct 2017 | Last Updated: Oct 2014

Dual-Issuer Branded Visa A Visa Commercial Card, issued by a Member participating in the Visa
Commercial Card Multinational Program, that identifies the Lead Bank on the Card front and
the Partner Bank on the Card back, as specified in the Visa Multinational
Program Guide.

ID# 0026028 Edition: Oct 2017 | Last Updated: Oct 2014

Dynamic Card Verification Value A Card Verification Value dynamically generated by a contact or
(dCVV) Contactless Chip Card for inclusion in the Authorization message (for
example: as part of the Magnetic-Stripe data).

ID# 0025503 Edition: Oct 2017 | Last Updated: Oct 2015

Dynamic Currency Conversion The conversion of the purchase price of goods or services from the
currency in which the purchase price is displayed to another currency. That
currency becomes the Transaction Currency, regardless of the Merchant’s
local currency.

ID# 0024574 Edition: Oct 2017 | Last Updated: Oct 2014

Dynamic Currency Conversion A code submitted by the Acquirer in both:

Transaction Indicator
● An Authorization Request to indicate that Dynamic Currency
Conversion was, or will be, offered to the Cardholder1
● A Clearing Record to indicate that the Transaction was processed as a
Dynamic Currency Conversion Transaction

14 October 2017 Visa Confidential Glossary-1065

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Glossary
Glossary
Visa Core Rules and Visa Product and Service Rules

Term Definition
1
This does not apply to Acquirers in the Europe Region.

ID# 0026052 Edition: Oct 2017 | Last Updated: Oct 2016

Dynamic Data Authentication A cryptographic value generated by a Chip on a Card in an offline

environment that uses Transaction-specific data elements and is verified by
a Chip-Reading Device to protect against skimming.

ID# 0024575 Edition: Oct 2017 | Last Updated: Apr 2010

E
Edit Package The software that Visa supplies to VisaNet Processors to:
● Validate Interchange data
● Process Interchange data sent from the VisaNet Processor to Visa
● Process incoming Transactions received from Visa

ID# 0024577 Edition: Oct 2017 | Last Updated: Apr 2010

Electronic Capability Point-of-Transaction Capability where all of the following are true:

● Transaction Authorization is required (or the terminal is capable of reading and

acting upon the Service Code in the Magnetic Stripe or information provided
in the Chip or, in the US Region, QR code)
● Authorization Response is obtained Online, or as instructed by the Issuer
● Authorization Response and Transaction Receipt data are captured
electronically

ID# 0024582 Edition: Oct 2017 | Last Updated: Apr 2017

Electronic Commerce Indicator A value used in an Electronic Commerce Transaction to indicate the
Transaction's level of authentication and security.

ID# 0026401 Edition: Oct 2017 | Last Updated: Oct 2014

Electronic Commerce Merchant A Merchant that conducts the sale of goods or services electronically over
the internet and other networks.

ID# 0024584 Edition: Oct 2017 | Last Updated: Oct 2014

Glossary-1066 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Glossary
Glossary
Visa Core Rules and Visa Product and Service Rules

Term Definition

Electronic Commerce A Transaction between a Merchant and Cardholder over the internet or
Transaction other networks using a terminal, personal computer, or other Cardholder
device.

ID# 0024587 Edition: Oct 2017 | Last Updated: Oct 2016

Electronic Documentation An electronic documentation transfer method approved by Visa for use by
Transfer Method – Europe Europe Members. This method may be either:
Region
● A web-based application, such as Visa Resolve Online (VROL)
● An approved, secure electronic method

ID# 0029712 Edition: Oct 2017 | Last Updated: Oct 2016

Electronic Imprint The reading and printing or capture of Card information at a Magnetic-
Stripe Terminal or a Chip-Reading Device. In the US Region, this also
applies to a QR code Transaction with Full-Chip Data.

ID# 0024593 Edition: Oct 2017 | Last Updated: Apr 2017

Electronic Signature An electronic process attached to, or logically associated with, a contract
or other record and executed by an authorized user with the intent to sign
such contract or record.
In the US Region, email exchanges directly between Visa and a Member
will constitute a binding contractual agreement between the parties with
the same legal force and effect as a written contract with handwritten
signatures, where all of the following are true:
● Within the email exchange, Visa seeks and the Member provides
confirmation concerning an agreement between the parties or terms
and conditions to govern such an agreement
● Visa includes in its request for confirmation:
– An explicit notice that it intends such email request and
confirmation to constitute a binding agreement
– A notice that the Member's confirmation will constitute
affirmations that the Member intends the email exchange to
constitute a binding commitment and that the person providing
the email confirmation on behalf of the Member is an officer
authorized to so bind the Member
– An explicit time limit for Member's confirmation to be received by
Visa in order to be effective

14 October 2017 Visa Confidential Glossary-1067

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Glossary
Glossary
Visa Core Rules and Visa Product and Service Rules

Term Definition
● Within the email exchange, Visa-designated authentication practices
are employed by both Visa and the Member

ID# 0024598 Edition: Oct 2017 | Last Updated: Oct 2015

Eligible Cardholder A Cardholder who has had their Card lost or stolen while traveling outside
of their city of residence and who has reported the loss or theft to the
Issuer of the Card.

ID# 0024601 Edition: Oct 2017 | Last Updated: Oct 2014

Emergency Card Replacement A temporary Visa Card that Visa Global Customer Assistance Services
or the Issuer or its Agent provides to replace an Eligible Cardholder’s
damaged, lost, or stolen Visa Card.

ID# 0024610 Edition: Oct 2017 | Last Updated: Oct 2014

Emergency Cash Disbursement A Cash Disbursement by a Member or its agent, including Visa, to an
Eligible Cardholder who has reported a Visa Card, Visa TravelMoney Card,
or Cheques as damaged, lost, or stolen.

ID# 0024605 Edition: Oct 2017 | Last Updated: Oct 2016

Emergency Cheque Refund – An Emergency Cash Disbursement or Cheque replacement that an

Europe Region Emergency Refund Location provides to a purchaser of Cheques at the
direction of the Global Refund Service.

ID# 0029713 Edition: Oct 2017 | Last Updated: Oct 2016

Emergency Payment A service offered to Cardholders who need to make Transactions

Authorization Service before receiving an Emergency Card Replacement or Emergency Cash
Disbursement. The service provides verbal Authorization for such
emergency travel Transactions.

ID# 0024608 Edition: Oct 2017 | Last Updated: Oct 2016

Emergency Refund Location – The Branch of a Customer or a Member or alternative location notified
Europe Region to the purchaser of Cheques by the Global Refund Service, where an
Emergency Cash Disbursement or Cheque replacement can be disbursed
to a purchaser of Cheques.

ID# 0029714 Edition: Oct 2017 | Last Updated: Oct 2016

Glossary-1068 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Glossary
Glossary
Visa Core Rules and Visa Product and Service Rules

Term Definition

Emergency Service Location A Visa Issuer-affiliated Branch pre-registered in the Visa Global Customer
Assistance Services Program where an Eligible Cardholder may receive an
Emergency Card Replacement or an Emergency Cash Disbursement.

ID# 0024612 Edition: Oct 2017 | Last Updated: Oct 2010

EMV Integrated Circuit Card Technical specifications developed (jointly by Europay International,
Specifications for Payment MasterCard International, and Visa International) to provide standards for
Systems (EMV) processing debit and credit Transactions and ensure global interoperability
for the use of Chip technology in the payment industry.

ID# 0024620 Edition: Oct 2017 | Last Updated: Oct 2014

EMV PIN Transaction A Chip-initiated Transaction (excluding ATM Transactions) verified utilizing
Online or Offline PIN Verification.

ID# 0024624 Edition: Oct 2017 | Last Updated: Apr 2010

EMV PIN-Compliant A Chip-Reading Device that complies with the PIN requirements of the
Payment Card Industry Security Standards Council.

ID# 0024622 Edition: Oct 2017 | Last Updated: Oct 2014

EMV-Compliant A Card or terminal application that complies with the requirements

specified in the EMV Integrated Circuit Card Specifications for Payment
Systems (EMV).

ID# 0024617 Edition: Oct 2017 | Last Updated: Oct 2016

Enhanced Data Data provided through Visa to an Issuer. Such data may include either or
both:
● Enhanced Merchant-Level Data (including data for a Sponsored
Merchant or a Payment Facilitator)
● Enhanced Transaction-Level Data

ID# 0026463 Edition: Oct 2017 | Last Updated: Oct 2015

Enhanced Dispute Resolution The Dispute resolution process specified in the Enhanced Dispute
Resolution Rules.

ID# 0029465 Edition: Oct 2017 | Last Updated: Apr 2017

Enhanced Merchant-Level Data Merchant- or Sponsored Merchant-related data (including Payment

Facilitator data) provided through Visa to an Issuer. Such data includes:
● Merchant street address

14 October 2017 Visa Confidential Glossary-1069

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Glossary
Glossary
Visa Core Rules and Visa Product and Service Rules

Term Definition
● Merchant telephone number
● Incorporation status
● Owner’s name

ID# 0026464 Edition: Oct 2017 | Last Updated: Oct 2015

Enhanced Transaction-Level Transaction-related data provided through Visa to an Issuer. Such data
Data includes:
● Accounting code
● Sales tax or value-added tax
● Description of items purchased, cost per unit, number of units
● Vehicle fleet data (vehicle/driver ID, odometer reading)
● Detailed itinerary information (Airline, origination/destination, class of
travel)
● For an Ancillary Purchase Transaction, all required data elements

ID# 0024631 Edition: Oct 2017 | Last Updated: Oct 2015

Estimated Authorization Request An Authorization Request for the amount that a Merchant expects a
Cardholder to spend in an individual Transaction and that is submitted
before the final Transaction amount is known.

ID# 0029521 Edition: Oct 2017 | Last Updated: Oct 2017

EU Passporting – Europe Region A system which allows payment service providers legally established in one
member state of the European Economic Area to provide their services
cross-border in the other member states of the European Economic Area
either directly or through a physical establishment subject to meeting
formal notification and approval requirements of the home and host
regulator.

ID# 0029715 Edition: Oct 2017 | Last Updated: Oct 2016

European Economic Area – The member states of the European Union, and Iceland, Liechtenstein, and
Europe Region Norway.

ID# 0029716 Edition: Oct 2017 | Last Updated: Oct 2016

Glossary-1070 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Glossary
Glossary
Visa Core Rules and Visa Product and Service Rules

Term Definition

European Union The following: Austria; Belgium; Bulgaria; Croatia; Cyprus; Czech Republic;
Denmark; Estonia; Finland (including Aland Islands); France; Germany;
Gibraltar; Greece; Hungary; Republic of Ireland; Italy; Latvia; Lithuania;
Luxembourg; Malta; Netherlands; Poland; Portugal (including Azores,
Madeira); Romania; Slovakia; Slovenia; Spain (including Canary Islands,
Ceuta, Melilla); Sweden; United Kingdom

ID# 0030116 Edition: Oct 2017 | Last Updated: New

Exception File A VisaNet file of Account Numbers that a Member accesses Online, for
which the Issuer has predetermined an Authorization Response. The
Exception File supports:
● Stand-In Processing
● Positive Cardholder Authorization Service
● Production of the Card Recovery Bulletin
In the Europe Region, a file of Account Numbers for which the Issuer has
predetermined an Authorization Response, which a Member accesses
Online.

ID# 0024634 Edition: Oct 2017 | Last Updated: Oct 2016

Expired Card A Card on which the embossed, encoded, or printed expiration date has
passed.

ID# 0024638 Edition: Oct 2017 | Last Updated: Apr 2010

F
Face-to-Face Environment An environment in which a Transaction is completed under all of the
following conditions:
● Card or Contactless Payment Device is present
● Cardholder is present
● Individual representing the Merchant or Acquirer completes the
Transaction

ID# 0024643 Edition: Oct 2017 | Last Updated: Oct 2014

14 October 2017 Visa Confidential Glossary-1071

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Glossary
Glossary
Visa Core Rules and Visa Product and Service Rules

Term Definition

Fallback Transaction An EMV Chip Card Transaction initially attempted at a Chip-Reading

Device, where the device’s inability to read the Chip prevented the
Transaction from being completed using the Chip Card data, and the
Transaction is instead completed using an alternate means of data capture
and transmission.

ID# 0024645 Edition: Oct 2017 | Last Updated: Oct 2014

Fast Funds A service that requires a participating Recipient Member to make funds
available to a Cardholder within 30 minutes of receipt and approval of
an incoming Original Credit Transaction initiated as an Online Financial
Transaction.

ID# 0026077 Edition: Oct 2017 | Last Updated: Oct 2016

Fee Collection Transaction A transaction used to collect financial obligations of a Member arising
out of the Visa Rules, the Visa Charter Documents, or other requirements
adopted by Visa.

ID# 0024647 Edition: Oct 2017 | Last Updated: Oct 2015

Fee Schedule One of the following:

● Visa Asia-Pacific Fee Schedule
● Visa Canada Fee Schedule
● Visa CEMEA Fee Schedule
● Visa Europe Fee Schedule:
– Visa Europe Fee Schedule – Non-EEA
– Visa Europe Fee Schedule – Non-Regulated
– Visa Europe Fee Schedule – Scheme
● Visa LAC Fee Schedule
● Visa U.S.A. Fee Schedule
● Any domestic or local Visa fee schedule

ID# 0027310 Edition: Oct 2017 | Last Updated: Oct 2016

Floor Limit A currency amount that Visa has established for single Transactions at
specific types of Merchant Outlets and Branches, above which Online
Authorization or Voice Authorization is required.

ID# 0024654 Edition: Oct 2017 | Last Updated: Oct 2014

Fraud Activity A Transaction that an Issuer reports as fraudulent when either a:

Glossary-1072 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Glossary
Glossary
Visa Core Rules and Visa Product and Service Rules

Term Definition
● Fraudulent user used a Card or its Account Number
● Card was obtained through misrepresentation of identification or
financial status

ID# 0024659 Edition: Oct 2017 | Last Updated: Oct 2015

Fulfillment A document image that the Acquirer supplies in response to a Retrieval

Request.

ID# 0024661 Edition: Oct 2017 | Last Updated: Apr 2011

Full-Chip Data Data that complies with all of the following:

● Conforms to EMVCo minimum requirements
● Supports cryptographic validation online
● Records the Card and terminal interactions completed during a
Transaction

ID# 0024662 Edition: Oct 2017 | Last Updated: Oct 2016

Functional Type Any mixture of alphanumeric characters or graphics that denotes

participation in a program or benefit (for example: a loyalty or rewards
program, an identification number, a bar code, or a QR code that can be
scanned or read by an electronic reader or application enabling access to a
membership or website/application).

ID# 0029512 Edition: Oct 2017 | Last Updated: Apr 2017

Funds Disbursement A transaction used by a Member or Visa to disburse funds to a Clearing

Processor.

ID# 0024665 Edition: Oct 2017 | Last Updated: Oct 2016

Funds Transfer Settlement An endpoint within a Visa Settlement hierarchy associated with one or
Reporting Entity more Settlement Reporting Entities.

ID# 0026048 Edition: Oct 2017 | Last Updated: Apr 2012

G
General Member – Canada A customer of Visa Canada in the category of “General Customer” as
Region defined in Appendix E to the Canada Regional Operating Regulations.

ID# 0024671 Edition: Oct 2017 | Last Updated: Oct 2014

14 October 2017 Visa Confidential Glossary-1073

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Glossary
Glossary
Visa Core Rules and Visa Product and Service Rules

Term Definition

Global Brand Protection A global program that monitors Acquirers, Merchants, Marketplaces,1
Program Payment Facilitators, Sponsored Merchants, and Digital Wallet Operators
to ensure that these entities do not:
● Process illegal Transactions or are not associated with illegal activity
● Engage in potentially deceptive marketing practices, as defined in the
Visa Global Brand Protection Program Guide for Acquirers
● Process Transactions that may adversely affect the goodwill of the Visa
system
1
Effective 14 October 2017

ID# 0026388 Edition: Oct 2017 | Last Updated: Oct 2017

Global Chip Fallback Monitoring A monitoring program used to identify Acquirer-country combinations
Program with excessive levels of international Fallback Transactions.

ID# 0024674 Edition: Oct 2017 | Last Updated: Oct 2014

Global Co-Branded Card A Card that:

● Is issued by one or more Issuers that has a contractual relationship
with a Global Co-Branding Partner
● Bears the Trade Name or Mark of the Global Co-Branding Partner on
the front of the Card
● May offer a Cardholder tangible benefits for Card usage and loyalty
(for example: rebates, discounts, airline miles)

ID# 0024675 Edition: Oct 2017 | Last Updated: Oct 2014

Global Co-Branding Partner A non-Member that:

● Is not eligible for membership in Visa
● Is a for-profit commercial entity or non-profit organization
● Has a contractual relationship for the issuance of Global Co-
Brand Cards:
– With one or more Issuers
– In one or more Visa Regions and countries

ID# 0024676 Edition: Oct 2017 | Last Updated: Oct 2015

Glossary-1074 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Glossary
Glossary
Visa Core Rules and Visa Product and Service Rules

Term Definition

Global Compromised Account Effective through 13 October 2017

Recovery A global Visa fraud recovery program where Visa allocates to affected
Members a portion of the Magnetic Stripe counterfeit fraud losses
and a portion of the operating expenses that are associated with an
Account Data Compromise Event, including events that also involve
the compromise of PIN data.
Effective 14 October 2017
In the AP Region, Canada Region, CEMEA Region, LAC Region, and
US Region, a Visa program by which Visa allocates to affected Issuers
a portion of the operating expenses that are associated with an
Account Data Compromise Event involving a compromise of either:
● In a Card-Absent Environment, a Chip Card's Account Number
and expiration date
● In a Card-Present Environment, a Chip Card's Account Number
and Card Verification Value

ID# 0026034 Edition: Oct 2017 | Last Updated: Oct 2017

Global Member Billing Solution The primary billing system used by Visa.

ID# 0024680 Edition: Oct 2017 | Last Updated: Oct 2011

Global Refund Service – Europe A service provided by Visa that assists Cheque purchasers whose Cheques
Region are lost or stolen.

ID# 0029718 Edition: Oct 2017 | Last Updated: Oct 2016

Group Member In the AP Region, Canada Region, CEMEA Region, LAC Region, and US

Region, a Member as defined under the Visa International Certificate of
Incorporation and By-Laws Section 2.21.

ID# 0024685 Edition: Oct 2017 | Last Updated: Oct 2016

Guaranteed Reservation A reservation made by a Cardholder who provides an Account Number,

but no payment, at the time of reservation to ensure that accommodation,
merchandise, or services will be available as reserved and agreed with the
Merchant.

ID# 0029265 Edition: Oct 2017 | Last Updated: Apr 2016

Guest Folio A Lodging Merchant's or Cruise Line’s guest file.

ID# 0024691 Edition: Oct 2017 | Last Updated: Oct 2015

14 October 2017 Visa Confidential Glossary-1075

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Glossary
Glossary
Visa Core Rules and Visa Product and Service Rules

Term Definition

H
Health Care Merchant – US A Merchant, other than a pharmacy, whose primary business is providing
Region health care services and that uses one of the following MCCs: 4119, 5975,
5976, 7277, 8011, 8021, 8031, 8041, 8042, 8043, 8044, 8049, 8050, 8062,
8071, 8099.

ID# 0024698 Edition: Oct 2017 | Last Updated: Oct 2014

Health Reimbursement An employer-funded Visa Prepaid Card program that reimburses

Arrangement (HRA) – US Region employees, in accordance with IRS regulations, for qualified out-of-pocket
medical expenses not covered by the employer's health care plan.

ID# 0024699 Edition: Oct 2017 | Last Updated: Oct 2015

Health Savings Account (HSA) – A Visa Prepaid Card program operated in accordance with IRS regulations
US Region that enables participants of a qualified high-deductible health plan to
access funds contributed by an employee and/or employer for qualified
out-of-pocket health care expenses.

ID# 0024700 Edition: Oct 2017 | Last Updated: Oct 2015

Healthcare Auto-Substantiation A process that enables an Issuer to automatically substantiate the dollar
– US Region amount of qualifying medical purchases in the Authorization Request for
a Visa Flexible Spending Account (FSA) or a Visa Health Reimbursement
Arrangement (HRA) Transaction. Issuers of these Cards, and any Agents
that process Transactions for such Cards, must perform Healthcare Auto-
Substantiation.

ID# 0024696 Edition: Oct 2017 | Last Updated: Oct 2016

High-Brand Risk Merchant A Merchant assigned an MCC considered by Visa to be high-brand risk, as
specified in Section 10.4.6.1, “High-Brand Risk MCCs.”

ID# 0026389 Edition: Oct 2017 | Last Updated: Oct 2014

High-Brand Risk Sponsored A Sponsored Merchant required to be classified with an MCC considered
Merchant by Visa to be high-risk, as specified in Section 10.4.6.1, “High-Brand
Risk MCCs,” that contracts with a Payment Facilitator to obtain payment
services.

ID# 0026390 Edition: Oct 2017 | Last Updated: Oct 2016

Glossary-1076 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Glossary
Glossary
Visa Core Rules and Visa Product and Service Rules

Term Definition

High-Brand Risk Transaction A Transaction performed by a High-Brand Risk Merchant, High-Risk

Internet Payment Facilitator, High-Brand Risk Sponsored Merchant, or
Digital Wallet Operator assigned an MCC considered by Visa to be high-
brand risk, as specified in Section 10.4.6.1, “High-Brand Risk MCCs.”

ID# 0026391 Edition: Oct 2017 | Last Updated: Oct 2016

High-Risk Internet Payment A Payment Facilitator that:

Facilitator
● Enters into a contract with an Acquirer to provide payment services
to High-Risk Merchants, High-Brand Risk Merchants, High-Risk
Sponsored Merchants, or High-Brand Risk Sponsored Merchants
● Includes one or more Sponsored Merchants required to be classified
with an MCC considered to be high-risk, as specified in Section
10.4.6.1, “High-Brand Risk MCCs”

ID# 0026392 Edition: Oct 2017 | Last Updated: Oct 2014

High-Risk Merchant A Merchant Outlet that is identified when established parameters for risk
and fraud activities have been exceeded. A High-Risk Merchant may be
subject to Chargebacks, as specified in the Visa Rules.

ID# 0024704 Edition: Oct 2017 | Last Updated: Oct 2015

Home Country – Europe Region The country in which a Member has its principal place of business and is
authorized under applicable national law to provide payment services.

ID# 0029719 Edition: Oct 2017 | Last Updated: Oct 2016

Host Country – Europe Region A country, other than a Home Country, in which a Member has satisfied
the requirements of the competent domestic authority to provide payment
services.

ID# 0029720 Edition: Oct 2017 | Last Updated: Oct 2016

I
Integrated Card Verification An alternate Card Verification Value that an Issuer must encode in the
Value (iCVV) Magnetic-Stripe Image on a Chip instead of the Card Verification Value
contained in the Magnetic Stripe of the Chip Card.

ID# 0024710 Edition: Oct 2017 | Last Updated: Oct 2017

14 October 2017 Visa Confidential Glossary-1077

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Glossary
Glossary
Visa Core Rules and Visa Product and Service Rules

Term Definition

ID Score Plus – US Region A feature of Visa Advanced ID Solutions that provides Members with
a score and related reason code(s) provided by ID Analytics, Inc. The
score assesses the risk associated with an identity in connection with an
application for a Card or non-Visa card or other Visa or non-Visa product.

ID# 0024711 Edition: Oct 2017 | Last Updated: Oct 2014

Imprint Cardholder data transferred from a Card to a Transaction Receipt to

complete a Transaction. There are 2 kinds of imprints:
● Electronic Imprint
● Manual Imprint

ID# 0024713 Edition: Oct 2017 | Last Updated: Apr 2010

In-Transit Transaction A Transaction reflecting the purchase of merchandise, services, or

gambling on board a ship, boat, bus, aircraft, ferry, or train. 

ID# 0024717 Edition: Oct 2017 | Last Updated: Apr 2016

Incremental Authorization An Authorization Request that both:

Request
● Follows an approved Estimated Authorization Request or Initial
Authorization Request
● Is for an additional amount that a Merchant expects a Cardholder to
spend or that the Cardholder has incurred in an individual Transaction

ID# 0029522 Edition: Oct 2017 | Last Updated: Oct 2017

Incremental Counterfeit Fraud Effective through 13 October 2017

Actual counterfeit fraud reported by Issuers on Account Data
Compromise Event accounts that is above a baseline or "expected"
level of fraud reported on non-event accounts during an event's
Fraud Window.

ID# 0026747 Edition: Oct 2017 | Last Updated: Oct 2017

Independent Sales Organization An entity that is not eligible for Membership, has no direct connection to
– Europe Region Visa, and provides a Member with bank card-related support services, such
as:
● Merchant solicitation
● Point-of-Transaction Acceptance Device installation and service
● Transaction Receipt data capture and transmission

Glossary-1078 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Glossary
Glossary
Visa Core Rules and Visa Product and Service Rules

Term Definition
● Cardholder solicitation

ID# 0029721 Edition: Oct 2017 | Last Updated: Oct 2016

Initial Authorization Request An Authorization Request for a capped amount or an amount based
on an interim purchase or order and that is submitted before the final
Transaction amount is known.

ID# 0029523 Edition: Oct 2017 | Last Updated: Oct 2017

Installment Transaction A Transaction in a series of Transactions that use a Stored Credential and
that represent Cardholder agreement for the Merchant to initiate one or
more future Transactions over a period of time for a single purchase of
goods or services.

ID# 0024724 Edition: Oct 2017 | Last Updated: Oct 2017

Instant Card Personalization The ability to instantly personalize Visa Cards at a location other than a
Member's card manufacturing facility to allow any of the following:
● Immediate delivery of the Card at the Branch
● Respond immediately to a request for an emergency replacement of a
Cardholder's lost or stolen card

ID# 0025525 Edition: Oct 2017 | Last Updated: Oct 2016

Instant Card Personalization A Third Party Agent that performs instant Card personalization and
Issuance Agent issuance for an Issuer.

ID# 0025526 Edition: Oct 2017 | Last Updated: Oct 2014

Interchange The exchange of Clearing Records between Members. The Visa Rules refer
to the following types of Interchange:
● Domestic Interchange
● International Interchange

ID# 0024729 Edition: Oct 2017 | Last Updated: Oct 2014

Interchange File An electronic file containing a Member’s Interchange data.

ID# 0024732 Edition: Oct 2017 | Last Updated: Apr 2010

14 October 2017 Visa Confidential Glossary-1079

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Glossary
Glossary
Visa Core Rules and Visa Product and Service Rules

Term Definition

Interchange Reimbursement Fee A fee between Acquirers and Issuers in the Clearing and Settlement of an
(IRF) Interchange Transaction.

ID# 0024733 Edition: Oct 2017 | Last Updated: Oct 2017

Intercompany Interchange Effective through 12 October 2018

Reimbursement Fee Compliance A process to resolve disputes and recover financial losses when a
Process violation of the Visa Rules has caused the application of an incorrect
Interchange Reimbursement Fee to a cross-border Transaction
between a Europe Member and a Member in another Region.

ID# 0026214 Edition: Oct 2017 | Last Updated: Oct 2017

Interlink Program A program through which an Interlink participant (acting as an Interlink

issuer) provides Point-of-Transaction services to Interlink cardholders,
Interlink merchants, or both, as specified in the Interlink Network, Inc.
Bylaws, Interlink Network, Inc. Operating Regulations and the Visa Rules.

ID# 0024737 Edition: Oct 2017 | Last Updated: Oct 2014

Interlink Program Marks The Interlink Mark, or any other service Marks adopted by Visa for use with
the Interlink Program.

ID# 0024738 Edition: Oct 2017 | Last Updated: Oct 2015

Intermediary Bank A depository institution, specified by a Member or by Visa, through which

a Settlement funds transfer must be processed for credit to a Settlement
account at another depository institution.

ID# 0024741 Edition: Oct 2017 | Last Updated: Apr 2010

International Airline Either:

● An Airline that sells tickets directly in its own name in 2 or more
countries, operates scheduled flights between 2 or more countries, or
both
● Its authorized agent that sells airline tickets on behalf of the
Airline (except in the Europe Region)

ID# 0024742 Edition: Oct 2017 | Last Updated: Oct 2016

International Settlement Service A Settlement Service used to settle all Transactions that do not participate
in a National Net Settlement Service, an Area Net Settlement Service, or
other Settlement Services.

ID# 0029723 Edition: Oct 2017 | Last Updated: Oct 2016

Glossary-1080 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Glossary
Glossary
Visa Core Rules and Visa Product and Service Rules

Term Definition

International Transaction A Transaction where the Issuer of the Card used is not located in the
Transaction Country.
This does not apply in the US Region or a US Territory for US Covered Visa
Debit Card Transactions in the US Region or a US Territory for routing and
Interchange Reimbursement Fee purposes.

ID# 0024752 Edition: Oct 2017 | Last Updated: Oct 2017

Interregional Transaction A Transaction where the Issuer of the Card is not located in the Visa Region
where the Transaction takes place.

ID# 0024762 Edition: Oct 2017 | Last Updated: Oct 2017

Intraregional Transaction A Transaction where the Issuer of the Card is located in a country other
than the Transaction Country, but in the same Visa Region.

ID# 0024763 Edition: Oct 2017 | Last Updated: Oct 2017

IRF Compliance A process by which Visa resolves disputes between Members for a
Member’s violation of the Visa Rules or any applicable Interchange
Reimbursement Fee (IRF) guide that causes an incorrect Interchange
Reimbursement Fee rate to be applied to a large number of Transactions,
resulting in a financial loss to another Member.
Effective through 12 October 2018
This does not apply in the Europe Region.

ID# 0024735 Edition: Oct 2017 | Last Updated: Oct 2017

Issuer In the AP Region, Canada Region, CEMEA Region, LAC Region, and US

Region, a Member that enters into a contractual relationship with a
Cardholder for the issuance of one or more Card products.
In the Europe Region, a Member that issues a Card to a Cardholder and
maintains the contractual privity relating to the Card with that Cardholder.

ID# 0024768 Edition: Oct 2017 | Last Updated: Oct 2016

Issuers' Clearinghouse Service – A service developed jointly by Visa and MasterCard Worldwide that is
US Region designed to reduce Member losses from excessive credit applications and
unauthorized use.

ID# 0024769 Edition: Oct 2017 | Last Updated: Oct 2014

14 October 2017 Visa Confidential Glossary-1081

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Glossary
Glossary
Visa Core Rules and Visa Product and Service Rules

Term Definition

No glossary terms available for

J. ID# 0025512 Edition: Oct 2017 | Last Updated: Apr 2010

K
Known Fare Transaction Effective 14 October 2017
A Contactless Transaction at an Unattended Cardholder-Activated
Terminal at the turnstile, fare gate, or point of boarding of a Mass
Transit Merchant where the Transaction amount is known before
travel.

ID# 0030047 Edition: Oct 2017 | Last Updated: New

L
LAC Latin America and Caribbean.

ID# 0024774 Edition: Oct 2017 | Last Updated: Apr 2010

Lead Bank A Visa Multinational Program participant that initiates Multi-Country

Issuing on behalf of a Multinational Company client.

ID# 0026026 Edition: Oct 2017 | Last Updated: Apr 2012

Level II Enhanced Data – US Data provided to Visa in connection with a Commercial Visa Product
Region Transaction that includes the sales tax amount, customer code (cost center,
general ledger number, order/invoice number), and additional data for
T&E Transactions.

ID# 0024778 Edition: Oct 2017 | Last Updated: Oct 2017

Liability As specified in the Visa Rules, any liability under any theory or form
of action whatsoever, in law or in equity, including, without limitation,
contract or tort, including negligence, even if the responsible party has
been notified of the possibility of such damages. The term also includes
liability for infringement of others’ intellectual property rights or any
liability for Claims of third parties.

ID# 0024779 Edition: Oct 2017 | Last Updated: Oct 2014

Licensee An entity licensed to participate in the Visa or Visa Electron Program that is
neither a:
● Member

Glossary-1082 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Glossary
Glossary
Visa Core Rules and Visa Product and Service Rules

Term Definition
● Member or owner of a Group Member

ID# 0024780 Edition: Oct 2017 | Last Updated: Apr 2010

Limited Acceptance – Europe In the Europe Region, a term describing the option to accept one or more,
Region and US Region but not all, Product Categories by a Merchant located within the European
Economic Area.
In the US Region, a term describing a Merchant’s option to accept one
category of Visa Cards and not another. Categories consist of both:
● Visa Credit and Business Category
● Visa Debit Category
This definition does not apply to Visa Business Check Cards accepted as
specified in Section 5.9.11.2, “Repayment of Debt.”

ID# 0024784 Edition: Oct 2017 | Last Updated: Oct 2017

Limited Acceptance Merchant – In the Europe Region, a Merchant located within the European Economic
Europe Region and US Region Area that chooses to accept one or more, but not all, Product Categories.
In the US Region, a category of Merchant that accepts either, but not both:
● Visa Credit and Business Category Cards
● Visa Debit Category Cards

ID# 0024785 Edition: Oct 2017 | Last Updated: Apr 2017

Load Device – Europe Region An ATM or stand-alone device that a Cardholder uses to add or remove
value from a stored value application on a Chip Card.

ID# 0029724 Edition: Oct 2017 | Last Updated: Oct 2016

Load Transaction A means of adding monetary value to a Card (in the Europe Region, only at
a Point-of-Transaction Acceptance Device).

ID# 0024791 Edition: Oct 2017 | Last Updated: Oct 2016

Lodging Merchant A Merchant that sells overnight accommodations at a fixed location that
are purchased for a limited period of time.
For the purposes of the Visa Rules, Lodging Merchants are hotels, motels,
inns, bed and breakfast establishments, resorts, cabins, cottages, hostels,
and apartments, condominiums, and houses rented as a short-term
accommodation.

ID# 0024794 Edition: Oct 2017 | Last Updated: Oct 2017

14 October 2017 Visa Confidential Glossary-1083

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Glossary
Glossary
Visa Core Rules and Visa Product and Service Rules

Term Definition

Lost/Stolen Card Reporting A VisaNet service provided for an Issuer’s Authorizing Processor when a
Service – US Region Visa Card, Visa Electron Card, or Visa TravelMoney Card is reported lost or
stolen to a VisaNet Authorization operator.

ID# 0024798 Edition: Oct 2017 | Last Updated: Oct 2014

M
Magnetic Stripe A magnetic stripe on a Card that contains the necessary information to
complete a Transaction.

ID# 0024808 Edition: Oct 2017 | Last Updated: Apr 2010

Magnetic-Stripe Data Data contained in a Magnetic Stripe and replicated in a Chip.

ID# 0024802 Edition: Oct 2017 | Last Updated: Apr 2010

Magnetic-Stripe Image The minimum Chip payment data replicating the Magnetic Stripe
information required to process an EMV-Compliant Transaction.

ID# 0024803 Edition: Oct 2017 | Last Updated: Apr 2010

Magnetic-Stripe Terminal A terminal that reads the Magnetic Stripe on a Card.

ID# 0024806 Edition: Oct 2017 | Last Updated: Apr 2010

Mail/Phone Order Purchase in a Card-Absent Environment where a Cardholder orders

goods or services from a Merchant by telephone, mail, or other means of
telecommunication.

ID# 0029309 Edition: Oct 2017 | Last Updated: Oct 2015

Manual Cash Disbursement A Cash Disbursement obtained with a Visa Card or Visa Electron Card in a
Face-to-Face Environment.

ID# 0024814 Edition: Oct 2017 | Last Updated: Apr 2010

Manual Imprint An imprint of the embossed data on the front of the Card using a
specifically-designed mechanical imprinting device.
An impression taken from the Card using pencil, crayon, or other writing
instrument does not qualify.

ID# 0024815 Edition: Oct 2017 | Last Updated: Oct 2015

Glossary-1084 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Glossary
Glossary
Visa Core Rules and Visa Product and Service Rules

Term Definition

Mark A word, name, design, symbol, or other device, or any combination thereof,
that Visa or any entity adopts to identify its goods or services.

ID# 0024818 Edition: Oct 2017 | Last Updated: Apr 2010

Marketplace Effective 14 October 2017

An online marketplace that accepts Visa and brings together
Cardholders and retailers on an electronic commerce website or
mobile application, and meets all Visa qualification requirements.

ID# 0030075 Edition: Oct 2017 | Last Updated: New

Mass Transit Merchant Effective 14 October 2017

A Merchant that is assigned MCC 4111, 4112, or 4131 and completes
a Mass Transit Transaction, Known Fare Transaction, or another
method of fare collection using a Visa Card.

ID# 0030054 Edition: Oct 2017 | Last Updated: New

Mass Transit Transaction Effective 14 October 2017

A Contactless Transaction at an Unattended Cardholder-Activated
Terminal at the turnstile, fare gate, or point of boarding of a Mass
Transit Merchant that uses the data derived from one or more taps of
a Contactless Payment Device during a Travel Period to calculate the
Transaction amount.

ID# 0030053 Edition: Oct 2017 | Last Updated: New

Maximum Surcharge Cap – US In the US Region or a US Territory, the maximum US Credit Card Surcharge
Region and US Territories that a Merchant may assess on a Visa Credit Card Transaction, as may be
revised from time to time and that is communicated via the Visa public
website, www.visa.com.

ID# 0027531 Edition: Oct 2017 | Last Updated: Oct 2014

Member A client of Visa U.S.A., Visa International, Visa Worldwide, Visa Europe
Limited, or Visa International Servicios de Pago España, S.R.L.U. or a
customer that has entered into a Services Agreement with Visa Canada.
Requirements for membership are defined in the applicable Visa Charter
Documents.

14 October 2017 Visa Confidential Glossary-1085

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Glossary
Glossary
Visa Core Rules and Visa Product and Service Rules

Term Definition
The Services Agreement is a license or contract between Visa Canada and
an entity that has a contract or license that allows the entity to participate
in the Visa program or use the Visa-Owned Marks, including in accordance
with the Visa Rules.

ID# 0024822 Edition: Oct 2017 | Last Updated: Oct 2016

Merchant In the AP Region, Canada Region, CEMEA Region, LAC Region, and US

Region, an entity that accepts a Visa Card for the sale of goods or services
and submits the resulting Transaction to an Acquirer for Interchange,
directly or via a Payment Facilitator. A Merchant may be a single Merchant
Outlet or represent multiple Merchant Outlets.
In the Europe Region, an entity that enters into an agreement with an
Acquirer for the acceptance of Cards for purposes of originating payment
Transactions under the Visa-Owned Marks.

ID# 0024828 Edition: Oct 2017 | Last Updated: Oct 2016

Merchant Agreement A direct contract between a Merchant and an Acquirer or between a

Sponsored Merchant and a Payment Facilitator, containing their respective
rights, duties, and obligations for participation in the Acquirer's Visa or
Visa Electron Program.

ID# 0024830 Edition: Oct 2017 | Last Updated: Apr 2015

Merchant Category Code (MCC) A code designating the principal trade, profession, or line of business in
which a Merchant is engaged.

ID# 0024834 Edition: Oct 2017 | Last Updated: Oct 2016

Merchant Discount Rate – US In the US Region or a US Territory, the fee, expressed as a percentage
Region and US Territories of the total Transaction amount that a Merchant pays to its Acquirer or
VisaNet Processor for transacting on a credit card brand. The Merchant
Discount Rate includes both:
● The interchange rate, network set fees associated with the processing
of a Transaction, network set fees associated with the acceptance of
the network's brand, and the Acquirer set processing fees associated
with the processing of a Transaction, irrespective of whether such fees
and costs are paid via the Merchant discount or by check, withholding,
offset, or otherwise; and
● Any other services for which the Acquirer is paid via the mechanism of
the per transaction merchant discount fee.

Glossary-1086 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Glossary
Glossary
Visa Core Rules and Visa Product and Service Rules

Term Definition
Other than the fees listed in the first bullet above, the Merchant Discount
Rate excludes any fees (such as the cost of rental of point-of-sale terminal
equipment, for example) that are invoiced separately or not paid via the
mechanism of the per transaction merchant discount fee.

ID# 0027532 Edition: Oct 2017 | Last Updated: Oct 2014

Merchant Outlet The Merchant location at which a Transaction is completed.

ID# 0024842 Edition: Oct 2017 | Last Updated: Apr 2017

Merchant Service Charge – A fee that is set, and charged, by an Acquirer to a Merchant under a
Europe Region Merchant Agreement.

ID# 0029726 Edition: Oct 2017 | Last Updated: Oct 2016

Merchant Verification Value An assigned value transmitted in the Transaction message used by Visa to
(MVV) identify an Acquirer or Merchant that is registered with Visa:
● To assess specific fees
● For other special Interchange treatment
● For participation in select acceptance programs
● For unique processing criteria
The MVV consists of 10 digits, the first 6 of which are assigned by Visa.
This does not apply in the Europe Region.

ID# 0026121 Edition: Oct 2017 | Last Updated: Oct 2016

Merger A term used to describe any of the following:

● Purchase of a Member organization by another organization where the
acquired Member's charter is dissolved
● Merging of two or more organizations into a single entity requiring a
new charter

ID# 0025531 Edition: Oct 2017 | Last Updated: Oct 2011

MIF – Europe Region Multilaterally agreed interchange fee(s) paid by an Acquirer to a separate
Issuer or vice versa.

ID# 0029727 Edition: Oct 2017 | Last Updated: Oct 2016

14 October 2017 Visa Confidential Glossary-1087

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Glossary
Glossary
Visa Core Rules and Visa Product and Service Rules

Term Definition

MIF Plus Plus – Europe Region Pricing in a Merchant Agreement where the Merchant Service Charge for
Transactions referred to in the Merchant Agreement and on invoices is
broken down into separate components comprising the MIF, all other fees
applicable to Transactions, and the Acquirer's fee (including the margin).

ID# 0029728 Edition: Oct 2017 | Last Updated: Oct 2016

Minimum Spending Limit The ability of a Cardholder to accumulate charges up to a predefined value
during each or any statement cycle. For products with debit capabilities,
Minimum Spending Limit is subject to available funds in the account of the
Cardholder.

ID# 0025673 Edition: Oct 2017 | Last Updated: Oct 2015

Mobile Acceptance Device – A Point-of-Transaction Acceptance Device that consists of a hardware

Europe Region accessory and any mobile device (including, but not limited to, mobile
phones and tablets) owned or operated by a Merchant.

ID# 0029729 Edition: Oct 2017 | Last Updated: Oct 2016

Mobile Money Agent – AP An entity that delivers Transaction services to Visa Mobile Prepaid
Region, CEMEA Region, and LAC account holders, including, but not limited to, customer registration, Card
Region distribution, cash-ins, and cash-outs.

ID# 0027166 Edition: Oct 2017 | Last Updated: Oct 2014

Mobile Money Consumer A 2-part authentication process conducted by a Mobile Money Operator
Authentication – AP Region, to verify a Visa Mobile Prepaid account holder.
CEMEA Region, and LAC Region
ID# 0027678 Edition: Oct 2017 | Last Updated: Oct 2014

Mobile Money Operator – AP A category of financial service providers that may include Members or
Region, CEMEA Region, and LAC non-deposit-taking financial institutions, such as mobile network operators
Region and micro-finance institutions, that may use a Mobile Money Agent or
branch network as its acquisition and service channel for Visa Mobile
Prepaid account holders.

ID# 0027167 Edition: Oct 2017 | Last Updated: Oct 2014

Mobile Payment Acceptance A payment acceptance application that uses a portable electronic
Solution device. The portable electronic device must exhibit both of the following
characteristics:
● Not solely dedicated to point-of-sale functions 
● The ability to wirelessly communicate across open networks

Glossary-1088 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Glossary
Glossary
Visa Core Rules and Visa Product and Service Rules

Term Definition
The solution may also include a hardware attachment for the purpose of
card reading and/or PIN entry.

ID# 0027382 Edition: Oct 2017 | Last Updated: Oct 2014

Mobile Payment Device A Contactless Payment Device that resides in a portable electronic device
that can access a wireless network.

ID# 0026785 Edition: Oct 2017 | Last Updated: Oct 2014

Money Transfer Original Credit A funds transfer Transaction initiated by a Member that results in a credit
Transaction to an Account Number for a purpose other than refunding a Visa purchase
(for example: overseas remittances, gift transfers, Visa Card payments).

ID# 0026081 Edition: Oct 2017 | Last Updated: Apr 2016

Multi-Country Issuing Within the Visa Multinational Program, a scenario in which a Lead
Bank forms a relationship with a Partner Bank located in another
country for the purpose of issuing Visa Commercial Card products to its
Multinational Company clients.  Multi-Country Issuing is identified in the
Visa Multinational Program Guide as "Indirect Cross-Border Issuing."

ID# 0026027 Edition: Oct 2017 | Last Updated: Oct 2014

Multi-Currency Priced A Transaction in which a Merchant displays the price of goods or services
Transaction in a currency or currencies other than, or in addition to, the Merchant's
local currency. No Dynamic Currency Conversion is conducted.

ID# 0025996 Edition: Oct 2017 | Last Updated: Oct 2011

Multilateral Agreement – Europe A multi-party agreement between Members pertaining to the process
Region of obtaining an Authorization or Clearing and Settlement of Domestic
Transactions.

ID# 0029730 Edition: Oct 2017 | Last Updated: Oct 2016

Multinational Company A commercial organization with operations, subsidiaries, and employees

situated in more than one country (excluding franchise representatives,
independently owned dealers, and joint ventures in which a Multinational
Company participates), as specified in the Visa Multinational Program
Guide.

ID# 0024854 Edition: Oct 2017 | Last Updated: Oct 2014

14 October 2017 Visa Confidential Glossary-1089

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Glossary
Glossary
Visa Core Rules and Visa Product and Service Rules

Term Definition

Multiple Clearing Sequence A sequence number assigned by the Acquirer to a Clearing Record for
Number the purpose of identifying and linking each individual Clearing Record in
a series of Clearing Records submitted by select Merchant categories in
connection with a single Authorization Request.

ID# 0028915 Edition: Oct 2017 | Last Updated: Apr 2017

N
National Card Recovery File A weekly file of all Account Numbers listed on an Exception File with a
Pickup Response.

ID# 0024857 Edition: Oct 2017 | Last Updated: Oct 2016

National Net Settlement Service A service provided by Visa that allows Members to clear Domestic
Transactions through VisaNet and settle the Transactions in the local
currency.

ID# 0024860 Edition: Oct 2017 | Last Updated: Oct 2014

National Organization In the AP Region, Canada Region, CEMEA Region, LAC Region, and US

Region, an organization as defined under the Visa International Certificate
of Incorporation and By-Laws, Section 16.01.
In the Europe Region, an organization to which Visa delegates, in
whole or in part, its responsibility for the development, operation, and
administration of Visa Card programs and/or Visa Card products in any
country or countries in the Europe Region, including the following:
● The development and implementation of products, services, systems,
programs, and strategies to address unique market conditions within
such country or countries
● Coordination of Member activities (as relevant)
● The promulgation of rules, regulations, and policies applicable to
Members operating within such country or countries

ID# 0024863 Edition: Oct 2017 | Last Updated: Oct 2016

Negative Option Merchant A Merchant that offers goods and/or services and requires a Cardholder
to expressly reject the offer during the Transaction process, or expressly
decline to participate in future Transactions.

ID# 0026394 Edition: Oct 2017 | Last Updated: Oct 2015

Glossary-1090 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Glossary
Glossary
Visa Core Rules and Visa Product and Service Rules

Term Definition

New Channel An environment in which payment is initiated via a terminal, personal

computer or other device that does not use a standard Hypertext Markup
Language (HTML) browser to process an Authentication Request.

ID# 0024868 Edition: Oct 2017 | Last Updated: Oct 2015

No-Show Transaction A Transaction resulting from a Cardholder's failure to cancel or claim a

Guaranteed Reservation.

ID# 0024869 Edition: Oct 2017 | Last Updated: Apr 2016

Non-Authenticated Security An Electronic Commerce Transaction that uses data encryption for security
Transaction but is not authenticated using an Authentication Method.

ID# 0024871 Edition: Oct 2017 | Last Updated: Apr 2010

Non-Confidential Enhanced Merchant-related data provided through Visa to an Issuer in connection

Merchant-Level Data – US with a Visa Commercial Card, comprising only the following data elements:
Region
● Merchant name
● Merchant street address
● Merchant city, state, and ZIP code
● Merchant telephone number

ID# 0024872 Edition: Oct 2017 | Last Updated: Oct 2015

Non-Member Administrator – A VisaNet Processor permitted to sponsor Associate-type Members as

US Region specified in the Visa U.S.A. Inc. Certificate of Incorporation and By-Laws.

ID# 0029313 Edition: Oct 2017 | Last Updated: Oct 2016

Non-Reloadable Card A Visa Prepaid Card that is funded with monetary value only once.

ID# 0024880 Edition: Oct 2017 | Last Updated: Oct 2010

Non-Secure Transaction An Electronic Commerce Transaction that has no data protection.

ID# 0024881 Edition: Oct 2017 | Last Updated: Apr 2010

Non-Standard Card A Visa Card or Visa Electron Card that does not comply with the plastic
specifications in the Visa Product Brand Standards, requires Visa approval,
and must both:
● Provide the designated level of utility promised to the Cardholder

14 October 2017 Visa Confidential Glossary-1091

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Glossary
Glossary
Visa Core Rules and Visa Product and Service Rules

Term Definition
● Contain the physical elements and data components required to
complete a Transaction

ID# 0024883 Edition: Oct 2017 | Last Updated: Oct 2014

Non-Visa Debit Transaction – US An act between a Visa Check Card or Visa Debit Card Cardholder and a
Region merchant that results in the generation of a transaction on a debit network
other than Visa.

ID# 0024885 Edition: Oct 2017 | Last Updated: Oct 2014

Non-Visa-Owned Marks The Marks used in conjunction with a program sponsored by Visa, but
owned by a third party.

ID# 0024884 Edition: Oct 2017 | Last Updated: Apr 2010

Nonfulfillment Message A response to a Retrieval Request indicating that the Acquirer will not
provide a copy.

ID# 0024886 Edition: Oct 2017 | Last Updated: Oct 2016

Notification Written notice delivered by mail, courier, facsimile, hand, email, or other
electronic delivery method. Notification is effective when posted, sent, or
transmitted by Visa to the Member or its Agent.

ID# 0024887 Edition: Oct 2017 | Last Updated: Oct 2014

Numeric ID Any identifier, other than a BIN, assigned by Visa to a Visa Member,
VisaNet Processor, Visa Scheme Processor, or Third Party Agent, including,
but not limited to, Processor Control Records (PCR), Station IDs, and
Routing IDs, used to facilitate transaction routing and processing.

ID# 0026475 Edition: Oct 2017 | Last Updated: Oct 2016

O
Offline Authorization An Issuer-controlled process that allows a Chip-initiated Authorization
Request to be processed in a below-Floor Limit environment without
sending the request to the Issuer.

ID# 0024898 Edition: Oct 2017 | Last Updated: Apr 2010

Offline PIN Verification A process used to verify the Cardholder’s identity by comparing the PIN
entered at the Chip-Reading Device to the PIN value contained in the Chip.

ID# 0024902 Edition: Oct 2017 | Last Updated: Apr 2010

Glossary-1092 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Glossary
Glossary
Visa Core Rules and Visa Product and Service Rules

Term Definition

On-Us Transaction A Transaction where an individual Member, represented by one Visa

Business ID (BID), both:
● Holds an issuing license and has issued the Visa Card used in the
Transaction
● Holds an acquiring license and acquired the corresponding Merchant
volume

ID# 0024907 Edition: Oct 2017 | Last Updated: Oct 2014

Online A method of requesting an Authorization through a communications

network other than voice.

ID# 0024910 Edition: Oct 2017 | Last Updated: Apr 2010

Online Card Authentication A cryptogram generated by a Chip Card during a Transaction and used to
Cryptogram validate the authenticity of the Card.

ID# 0024912 Edition: Oct 2017 | Last Updated: Apr 2011

Online Financial Transaction A Transaction that is authorized, cleared, and settled in a single online
message.

ID# 0024915 Edition: Oct 2017 | Last Updated: Apr 2010

Online Gambling Any form of gambling provided over the internet or other networks by an
Electronic Commerce Merchant, including but not limited to the following:
● Betting
● Lotteries
● Casino-style games
● Funding an account established by the Merchant on behalf of the
Cardholder for the purpose of gambling
● Purchase of value for proprietary payment mechanisms, such as
electronic gaming chips

ID# 0029310 Edition: Oct 2017 | Last Updated: Oct 2015

Operating Certificate In the AP Region, Canada Region, CEMEA Region, LAC Region, and US

Region, a report that a Member or Non-Member Administrator sends to
Visa at a set pre-determined time, detailing its Visa Card and Merchant
statistics.

14 October 2017 Visa Confidential Glossary-1093

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Glossary
Glossary
Visa Core Rules and Visa Product and Service Rules

Term Definition
In the Europe Region, the certificate supplied by each Member to Visa
pursuant to Part B of the Visa Europe Membership Regulations.

ID# 0027826 Edition: Oct 2017 | Last Updated: Oct 2016

Operating Expense Recovery Effective through 13 October 2017

A component of the Global Compromised Account Recovery (GCAR)
program that allocates responsibility and reimbursement for a
portion of Issuers' estimated operational expenses incurred as the
result of a compromise of Magnetic-Stripe Data, and PIN data for
Account Data Compromise Events that also involve PIN compromise.
Effective 14 October 2017
The recovery amount provided to Issuers through the Global
Compromised Account Recovery (GCAR) program associated with an
Account Data Compromise Event.

ID# 0026064 Edition: Oct 2017 | Last Updated: Oct 2017

Optional Issuer Fee A fee that an Issuer may charge a Cardholder by the application of a
percentage increase to the Currency Conversion Rate, which the Visa
Systems use to determine the Transaction Amount in the Billing Currency
for each International Transaction.

ID# 0029314 Edition: Oct 2017 | Last Updated: Apr 2016

Order Form – US Region A document bearing the Cardholder’s signature, either written or
electronic, authorizing goods or services to be charged to his/her account.
An Order Form may be any of the following:
● Mail order form
● Recurring Transaction form
● Preauthorized Healthcare Transaction form
● Email or other electronic record that meets the requirements of
applicable laws or regulations

ID# 0024923 Edition: Oct 2017 | Last Updated: Oct 2014

Original Adjustment – US A PIN-Authenticated Visa Debit Transaction completed and submitted

Region through Interchange without an Authorization because the connection
between the Merchant and its VisaNet Processor was inoperable

ID# 0024924 Edition: Oct 2017 | Last Updated: Apr 2016

Glossary-1094 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Glossary
Glossary
Visa Core Rules and Visa Product and Service Rules

Term Definition

Original Credit Transaction A Transaction initiated by a Member either directly, or on behalf of its
Merchants or agents, that results in a credit to an Account Number for a
purpose other than refunding a purchase.

ID# 0024925 Edition: Oct 2017 | Last Updated: Oct 2016

Originating Member A Member that initiates an Original Credit Transaction.

ID# 0024926 Edition: Oct 2017 | Last Updated: Oct 2016

P
Partial Authorization An Authorization for an amount less than the amount requested by a
Merchant for a Transaction.

ID# 0024929 Edition: Oct 2017 | Last Updated: Oct 2016

Participant-Type Member A Member of Visa characterized as one of the following:

● Credit Participant, as defined in the Visa U.S.A. Inc. Certificate of
Incorporation and By-Laws, Article II, Section 2.04(h)
● Debit Participant, as defined in the Visa U.S.A. Inc. Certificate of
Incorporation and By-Laws, Article II, Section 2.04(i)
● Cash Disbursement Participant, as defined in the Visa U.S.A. Inc.
Certificate of Incorporation and By-Laws, Article II, Section 2.04(j)
● Participant, as defined in the applicable Visa Charter Documents

ID# 0024930 Edition: Oct 2017 | Last Updated: Oct 2016

Partner Bank A Visa Multinational Program participant that partners with the Lead Bank
in a Multi-Country Issuing scenario. The Partner Bank resides in a country
that is different from the Lead Bank and issues Visa Commercial Card
products on behalf of the Lead Bank.

ID# 0026029 Edition: Oct 2017 | Last Updated: Oct 2014

Pass-Through Digital Wallet Functionality provided by a Digital Wallet Operator (DWO) that does all of
the following:
● Can be used at more than one Merchant
● Effective through 14 October 2016 in the AP Region, Canada Region,
CEMEA Region, LAC Region, and US Region
Effective through 31 May 2017 in the Europe Region
Stores an Account Number or Token supplied by the Cardholder to the
DWO

14 October 2017 Visa Confidential Glossary-1095

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Glossary
Glossary
Visa Core Rules and Visa Product and Service Rules

Term Definition
● Effective 15 October 2016 in the AP Region, Canada Region, CEMEA
Region, LAC Region, and US Region
Effective 1 June 2017 in the Europe Region
Stores and transmits an Account Number (supplied by the Cardholder)
or payment Token and Payment Account Reference
● Is used by the DWO to complete a Transaction by transferring the
Account Number or Token to the Merchant without interrupting the
flow of funds

ID# 0029533 Edition: Oct 2017 | Last Updated: Oct 2017

Pass Through Service – US A service that allows a participating Issuer to pass through lost/stolen
Region Card reports and Emergency Card Replacement reports from Visa Global
Customer Care Services (GCCS). When Visa Cardholders call Visa GCCS,
they can be put in direct contact with their Card Issuer for assistance.

ID# 0029042 Edition: Oct 2017 | Last Updated: Oct 2014

Payment Account Reference A non-financial reference assigned to each Visa payment account that
(PAR) uniquely identifies that payment account and links activity related to that
underlying payment account.

ID# 0030036 Edition: Oct 2017 | Last Updated: New

Payment Application A software application contained within a Chip or payment data encoded
on a Magnetic Stripe that defines the parameters for processing a Visa
Transaction.

ID# 0024933 Edition: Oct 2017 | Last Updated: Apr 2010

Payment Card Industry Data A set of comprehensive requirements that define the standard of due care
Security Standard (PCI DSS) for protecting sensitive Cardholder information.

ID# 0024934 Edition: Oct 2017 | Last Updated: Apr 2010

Payment Card Industry Payment A data security standard that specifies security requirements for third-
Application Data Security party Payment Application software that stores, processes, or transmits
Standard (PA-DSS) Cardholder data.

ID# 0024935 Edition: Oct 2017 | Last Updated: Oct 2012

Glossary-1096 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Glossary
Glossary
Visa Core Rules and Visa Product and Service Rules

Term Definition

Payment Facilitator A Third Party Agent or non-Member VisaNet Processor that deposits
Transactions, receives settlement from or contracts with an Acquirer on
behalf of a Sponsored Merchant, and is classified as a Payment Facilitator
as specified in Section 5.3.1.2, “Acquirer Liability for Payment Facilitators
and Sponsored Merchants.”

ID# 0028921 Edition: Oct 2017 | Last Updated: Apr 2015

Payment Facilitator Agreement An agreement between a Payment Facilitator and an Acquirer containing
their respective rights, duties, and obligations for participation in the
Acquirer's Visa Program.

ID# 0026430 Edition: Oct 2017 | Last Updated: Oct 2014

Payment Services Directive The European Parliament and Council directive 2007/64/EC and any
(PSD) – Europe Region subsequent changes.

ID# 0029731 Edition: Oct 2017 | Last Updated: Oct 2016

Pickup Response An Authorization Response where the Transaction is declined and

confiscation of the Card is requested.

ID# 0024945 Edition: Oct 2017 | Last Updated: Apr 2010

PIN A personal identification numeric code that identifies a Cardholder in an

Authorization Request.

ID# 0024948 Edition: Oct 2017 | Last Updated: Apr 2010

PIN Entry Device (PED) – Europe A device used for secure PIN entry and processing, as specified in the
Region Payment Card Industry PED Security Requirements.

ID# 0029732 Edition: Oct 2017 | Last Updated: Oct 2016

PIN Management Requirements A suite of PIN security documents that includes:

Documents
● Payment Card Industry (PCI) – PIN Security Requirements
● Payment Card Industry (PCI) PIN Transaction Security (PTS) – Point of
Interaction (POI) Modular Security Requirements

ID# 0027348 Edition: Oct 2017 | Last Updated: Apr 2016

PIN Verification A procedure used to verify Cardholder identity when a PIN is used in an
Authorization Request.

ID# 0024951 Edition: Oct 2017 | Last Updated: Apr 2010

14 October 2017 Visa Confidential Glossary-1097

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Glossary
Glossary
Visa Core Rules and Visa Product and Service Rules

Term Definition

PIN Verification Service A service that Visa provides for the verification of Cardholder PINs
transmitted with Authorization Requests.

ID# 0024953 Edition: Oct 2017 | Last Updated: Apr 2010

PIN Verification Value A 4-digit value derived with an algorithm using portions of the Account
Number, PIN, and a single digit key indicator that encoded for PIN
verification on the Magnetic Stripe or Chip of a Visa Card or Visa Electron
Card.

ID# 0024954 Edition: Oct 2017 | Last Updated: Oct 2015

PIN-Authenticated Visa Debit A PIN-authenticated Transaction completed at the point of sale with a Visa
Transaction – US Region Debit Card or a Visa Business Check Card in a Card-Present Environment.

ID# 0026511 Edition: Oct 2017 | Last Updated: Oct 2014

PIN-Preferring Chip Card An EMV and VIS-Compliant Chip Card containing a Visa or Visa Electron
Smart Payment Application, and a Cardholder Verification Method
list specifying a preference for a PIN-based Cardholder Verification Method
(either offline or online).

ID# 0024947 Edition: Oct 2017 | Last Updated: Oct 2015

Plus ATM An ATM that displays the Plus Symbol and not the Visa Brand Mark.

ID# 0024956 Edition: Oct 2017 | Last Updated: Apr 2010

Plus Card A card that bears the Plus Symbol.

ID# 0024958 Edition: Oct 2017 | Last Updated: Oct 2015

Plus Program A program through which a Plus participant provides ATM services to
Cardholders by acting as an Issuer, an ATM Acquirer, or both.

ID# 0024962 Edition: Oct 2017 | Last Updated: Apr 2010

Plus Program Marks The Marks used in connection with the Plus Program, including the
Diamond Design, Plus Symbol, Plus wordmark, Plus Symbol-Contained,
and Plus Symbol-Uncontained, as specified in the Visa Product Brand
Standards.

ID# 0024964 Edition: Oct 2017 | Last Updated: Oct 2015

Glossary-1098 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Glossary
Glossary
Visa Core Rules and Visa Product and Service Rules

Term Definition

Plus Program Participant An entity participating in the Plus Program, as specified in the Visa
International Certificate of Incorporation and By-Laws, Section 2.09 (or, in
the Europe Region, Visa Europe Membership Regulations, Section 2.5).

ID# 0024965 Edition: Oct 2017 | Last Updated: Oct 2016

Plus Symbol The Visa-Owned Mark that represents the Plus Program and that complies
with the specifications in the Visa Product Brand Standards.

ID# 0024966 Edition: Oct 2017 | Last Updated: Oct 2016

Plus System, Inc. A subsidiary of Visa U.S.A. Inc. sublicensed to administer the Plus Program
in the United States and certain other countries, in accordance with the
affiliation agreements between that entity and Visa.

ID# 0024969 Edition: Oct 2017 | Last Updated: Apr 2010

Point-of-Sale Balance Inquiry A Cardholder request for a Visa Prepaid Card account balance that is
initiated at the Point-of-Transaction and processed as a separate, non-
financial transaction.

ID# 0025553 Edition: Oct 2017 | Last Updated: Oct 2014

Point-of-Sale Balance Return An Authorization Response in which an Issuer of Visa Prepaid Cards
provides the remaining balance for participating Merchants to print on the
Transaction Receipt.

ID# 0025554 Edition: Oct 2017 | Last Updated: Oct 2010

Point of Transaction The physical location or online address where a Merchant or Acquirer
completes a Transaction.

ID# 0024974 Edition: Oct 2017 | Last Updated: Oct 2015

Point-of-Transaction Capability – The capability of a Merchant, Acquirer, or Unattended Cardholder-

Europe Region Activated Terminal to process electronic data, obtain an Authorization, and
provide Transaction Receipt data.

ID# 0029733 Edition: Oct 2017 | Last Updated: Oct 2016

POS Point of sale.

ID# 0029311 Edition: Oct 2017 | Last Updated: Oct 2016

14 October 2017 Visa Confidential Glossary-1099

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Glossary
Glossary
Visa Core Rules and Visa Product and Service Rules

Term Definition

POS Entry Mode An International Organization for Standardization-defined Authorization

or Online Financial Transaction field indicating the method used to
obtain and transmit the Cardholder information necessary to complete a
Transaction (for example: manual key entry, Magnetic-Stripe read, Chip-
read).

ID# 0024990 Edition: Oct 2017 | Last Updated: Oct 2016

Positive Cardholder An Authorization service that uses Stand-In Processing and allows an
Authorization Service Issuer to control Card use through the selection of the Issuer options.
In the Europe Region, this rule does not apply. Where a Member uses Visa
for processing, as specified in Section 1.1.1.2, “Applicability of Processing
Rules – Europe Region,” it must refer to Visa Europe Operating Regulations
– Processing.

ID# 0024983 Edition: Oct 2017 | Last Updated: Oct 2016

Post-Issuance Application A method that enables an Issuer to modify or block an application already
Change – Europe Region residing on a Chip.

ID# 0029734 Edition: Oct 2017 | Last Updated: Oct 2016

Post-Issuance Application Load – A method that enables an Issuer to add an application or service to the
Europe Region contents of a Chip without reissuing a Card.

ID# 0029735 Edition: Oct 2017 | Last Updated: Oct 2016

Post-Issuance Updates A method that enables an Issuer to do either of the following without
requiring reissuance of a Chip Card:
● Add an application or service to a Chip (in the Europe Region, Post-
Issuance Application Load)
● Modify or block an existing application on a Chip (in the Europe
Region, Post-Issuance Application Change)

ID# 0024987 Edition: Oct 2017 | Last Updated: Oct 2016

Preauthorized Health Care A Transaction completed by a Health Care Merchant for which a
Transaction – US Region Cardholder has provided written permission to the Merchant to charge the
Cardholder's Visa account for services.

ID# 0024991 Edition: Oct 2017 | Last Updated: Oct 2014

Glossary-1100 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Glossary
Glossary
Visa Core Rules and Visa Product and Service Rules

Term Definition

Preauthorized Payment A service that enables Visa Card Issuers to stop payment on preauthorized
Cancellation Service Transactions.

ID# 0026230 Edition: Oct 2017 | Last Updated: Oct 2015

Prepaid Account An account established by an Issuer, with previously deposited, authorized,

or transferred funds, which is decreased by purchase Transactions, Cash
Disbursements, or account fees.

ID# 0024994 Edition: Oct 2017 | Last Updated: Apr 2010

Prepaid Clearinghouse Service A centralized database that consolidates, tracks, and aggregates Visa
Prepaid Card enrollments, Transaction Loads, reloads, unauthorized
Transaction requests, and fraud, for use in identifying and mitigating fraud
within the lifecycle of a prepaid account.

ID# 0029068 Edition: Oct 2017 | Last Updated: Apr 2016

Prepaid Partner A Merchant, Member, or Third Party Agent that has a contract with an
Issuer or Acquirer to sell, activate, and/or perform Load Transaction
processing for, Visa Prepaid Cards.

ID# 0024998 Edition: Oct 2017 | Last Updated: Oct 2014

Prepaid Partner Agreement A contract between a Visa Prepaid Card Issuer or Acquirer and a Member,
Merchant, or Third Party Agent containing respective rights, duties, and
obligations for the sale, activation, and/or Load Transaction processing of
Visa Prepaid Cards.

ID# 0024999 Edition: Oct 2017 | Last Updated: Oct 2014

Presentment A Clearing Record that an Acquirer presents to an Issuer through

Interchange, either initially (a first Presentment) or after a Chargeback (a
Representment).

ID# 0025001 Edition: Oct 2017 | Last Updated: Apr 2010

Primary Mark A Visa-Owned Mark on a Card that identifies the primary Account Number
when multiple Brand Marks (including both Visa-Owned and Non-Visa-
Owned Marks) are contained on a Chip Card.

ID# 0025004 Edition: Oct 2017 | Last Updated: Apr 2010

14 October 2017 Visa Confidential Glossary-1101

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Glossary
Glossary
Visa Core Rules and Visa Product and Service Rules

Term Definition

Principal Place of Business The fixed location at which a Merchant’s or Payment Facilitator’s executive
officers direct, control, and coordinate the entity’s activities.

ID# 0029549 Edition: Oct 2017 | Last Updated: Apr 2017

Principal-Type Member A Member of Visa characterized as one of the following:

● Principal Member, as defined in the Visa Charter Documents
● Acquirer Member, as defined in the applicable Visa Charter Documents
● Administrative Member, as defined in the Visa U.S.A. Inc. Certificate of
Incorporation and By-Laws, Article II, Section 2.04(c)
● Debit Interchange Member, as defined in the Visa U.S.A. Inc. Certificate
of Incorporation and By-Laws, Article II, Section 2.04(g)
● Group Member, as defined in the applicable Visa Charter Documents
● Merchant Acquirer Member, as defined in the applicable Visa Charter
Documents
● Cash Disbursement Member, as defined in the applicable Visa Charter
Documents

ID# 0025005 Edition: Oct 2017 | Last Updated: Oct 2016

Private Agreement A bilateral agreement between Members, or the operating regulations of a

Group Member, pertaining to Authorization or Clearing and Settlement of
Domestic Transactions.

ID# 0025013 Edition: Oct 2017 | Last Updated: Apr 2010

Private Arrangement In the Canada Region and US Region, an agreement where Authorization

Requests or Transactions involving 2 different Members are not processed
through VisaNet. Private Arrangements are prohibited.

ID# 0025014 Edition: Oct 2017 | Last Updated: Apr 2017

Private Label Card A merchant's proprietary card that is accepted only at its own locations, or
a multi-use non-Visa-branded Card.

ID# 0025016 Edition: Oct 2017 | Last Updated: Oct 2011

Privately Contracted Agreement An agreement between an Issuer of Visa Drive Cards that are “extra”
– Europe Region Cards and a Merchant that is not part of a Closed Loop, under which the
Merchant agrees to accept and process Transactions on Visa Drive Cards
that are “extra” Cards.

ID# 0029736 Edition: Oct 2017 | Last Updated: Oct 2016

Glossary-1102 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Glossary
Glossary
Visa Core Rules and Visa Product and Service Rules

Term Definition

Processing Date The date (based on Greenwich Mean Time) on which the Member
submitted, and Visa accepted, Interchange data. Equivalents to the
Processing Date are:
● In BASE II, the central processing date
● In the Single Message System, the Settlement Date (for financial
Transactions) or date the Transaction is entered into the Single
Message System (for non-financial Transactions)
● If cleared under a Private Agreement, the date on which a Member
processes outgoing Interchange
● Endorsement date, if the Interchange data was accepted by Visa on the
same date on which it was first submitted by the Acquirer
● The date on which Visa accepted an action processed through Visa
Resolve Online (VROL)

ID# 0025017 Edition: Oct 2017 | Last Updated: Apr 2016

Product Category – Europe Any of the following:

Region
● Debit
● Credit
● Commercial
● Prepaid

ID# 0029738 Edition: Oct 2017 | Last Updated: Oct 2016

Proprietary Card A Card that does not bear the Visa Brand Mark, Visa Brand Mark with the
Electron Identifier, or V PAY Brand Mark, but may be either or both:
● Plus-enabled
● Interlink-enabled

ID# 0025020 Edition: Oct 2017 | Last Updated: Apr 2017

Public Key The non-secret portion of the cryptographic method used for verification
during a Transaction.

ID# 0025028 Edition: Oct 2017 | Last Updated: Oct 2014

Q
Qualifying Purchase – US Region A purchase Transaction completed with a Visa Traditional Rewards Card
that an Issuer may consider for the purpose of awarding Rewards Currency.
An Issuer may exclude the following Transactions from qualifying:

14 October 2017 Visa Confidential Glossary-1103

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Glossary
Glossary
Visa Core Rules and Visa Product and Service Rules

Term Definition
● Balance transfers
● Convenience checks
● Cash Disbursements
● Finance charges
● Quasi-Cash Transactions
● Any Transaction not authorized by the Cardholder

ID# 0025031 Edition: Oct 2017 | Last Updated: Oct 2014

Quasi-Cash Transaction A Transaction representing a Merchant’s or Member’s sale of items that are
directly convertible to cash, such as:
● Gaming chips
● Money orders
● Deposits
● Wire Transfers
● Travelers cheques
● Visa Prepaid Cards with cash access
● Foreign currency
● Additional Transactions approved by Visa

ID# 0025033 Edition: Oct 2017 | Last Updated: Oct 2016

R
Railway Ticket Identifier – US A unique value (for example: carrier code or number, ticket serial number,
Region or transmission control number) of up to 13 characters that identifies the
purchase of a passenger railway ticket.

ID# 0029156 Edition: Oct 2017 | Last Updated: Oct 2015

Real-Time Clearing A program for Acquirers and Merchants that allows an Automated Fuel
Dispenser Merchant to send through the Single Message System an
Authorization Request for an amount that may differ from the Transaction
amount.

ID# 0025034 Edition: Oct 2017 | Last Updated: Oct 2017

Glossary-1104 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Glossary
Glossary
Visa Core Rules and Visa Product and Service Rules

Term Definition

Receiving Member A Member receiving a Transaction through Interchange.

ID# 0025038 Edition: Oct 2017 | Last Updated: Apr 2010

Recipient Member An Issuer that receives an Original Credit Transaction.

ID# 0025039 Edition: Oct 2017 | Last Updated: Oct 2016

Recurring Transaction A Transaction in a series of Transactions that use a Stored Credential

and that are processed at fixed, regular intervals (not to exceed one
year between Transactions), representing Cardholder agreement for
the Merchant to initiate future Transactions for the purchase of goods or
services provided at regular intervals.

ID# 0025041 Edition: Oct 2017 | Last Updated: Oct 2017

Reference Card An item containing relevant account information, such as an Account

Number or expiration date, that is provided to a Virtual Account owner.

ID# 0025043 Edition: Oct 2017 | Last Updated: Oct 2015

Refund Claim Number – Europe A number that the Global Refund Service provides to a purchaser of
Region Cheques to verify qualification for a refund of lost or stolen Cheques.

ID# 0029740 Edition: Oct 2017 | Last Updated: Oct 2016

Region of Domicile The Visa Region where a Member has its principal place of business.

ID# 0025056 Edition: Oct 2017 | Last Updated: Apr 2010

Registered Program A number assigned by an Issuer for the purpose of identifying and tracking
Identification Number any rewards program offered in connection with the Issuer's Card products.

ID# 0025587 Edition: Oct 2017 | Last Updated: Oct 2014

Reloadable Card A Visa Prepaid Card that may be funded more than once.

ID# 0025059 Edition: Oct 2017 | Last Updated: Oct 2010

Representment A Clearing Record that an Acquirer presents to an Issuer through

Interchange after a Chargeback.
For Members that participate in Enhanced Dispute Resolution, this includes
Dispute Responses and pre-Arbitration attempts.

ID# 0025063 Edition: Oct 2017 | Last Updated: Apr 2017

14 October 2017 Visa Confidential Glossary-1105

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Glossary
Glossary
Visa Core Rules and Visa Product and Service Rules

Term Definition

Retail Merchant A Merchant that is not one of the following:

● Mail/Phone Order Merchant
● Merchant that processes Recurring Transactions for the sale of
recurring services
● T&E Merchant (except in the Europe Region)

ID# 0025068 Edition: Oct 2017 | Last Updated: Oct 2016

Retail Transaction A Transaction at a Retail Merchant outlet.

ID# 0025069 Edition: Oct 2017 | Last Updated: Apr 2010

Retrieval Request An Issuer’s request for a Transaction Receipt, which could include the
original, a paper copy or facsimile, or an electronic version thereof.

ID# 0025070 Edition: Oct 2017 | Last Updated: Apr 2010

Reversal A Deferred Clearing or Online Financial Transaction used to negate or

cancel a transaction that has been sent through Interchange in error.

ID# 0025072 Edition: Oct 2017 | Last Updated: Oct 2016

Rewards Currency – US Region A reward denomination defined by an Issuer consisting of air miles, points,
or discounts offered in connection with a Visa Traditional Rewards Card.

ID# 0025073 Edition: Oct 2017 | Last Updated: Oct 2014

S
Sample Card Design A background design provided by Visa that is unique for each Card
product and that an Issuer may use on the front of a Visa Card.

ID# 0025077 Edition: Oct 2017 | Last Updated: Oct 2010

Scrip A 2-part paper receipt that is redeemable at a Merchant Outlet for goods,
services, or cash.

ID# 0025079 Edition: Oct 2017 | Last Updated: Apr 2010

Secure Electronic Commerce An Electronic Commerce Transaction that has been authenticated using an
Transaction Authentication Method.

ID# 0025084 Edition: Oct 2017 | Last Updated: Apr 2010

Glossary-1106 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Glossary
Glossary
Visa Core Rules and Visa Product and Service Rules

Term Definition

Secured Card – AP Region A Visa Card for which the Issuer requires a cash deposit as collateral before
issuing the Card.

ID# 0029453 Edition: Oct 2017 | Last Updated: Oct 2016

Semi-Attended Environment – An environment in which a Transaction is completed under all of the

Europe Region following conditions:
● Card or Contactless Payment Device is present
● Cardholder is present
● Cardholder completes the Transaction and, if required, an individual
representing the Merchant or Acquirer assists the Cardholder in
completing the Transaction

ID# 0029742 Edition: Oct 2017 | Last Updated: Oct 2016

Sending Member A Member entering a Transaction into Interchange.

ID# 0025092 Edition: Oct 2017 | Last Updated: Apr 2010

Service Code A valid sequence of digits recognized by VisaNet that is encoded on

a Magnetic Stripe and replicated on the Magnetic-Stripe Image in a
Chip that identifies the circumstances under which the Card is valid (for
example: International Transactions, Domestic Transactions, restricted Card
use), and defines requirements for processing a Transaction with the Card
(for example: Chip-enabled, Cardholder Verification, Online Authorization).

ID# 0025094 Edition: Oct 2017 | Last Updated: Oct 2014

Settlement The reporting and funds transfer of Settlement Amounts owed by one
Member to another, or to Visa, as a result of Clearing.

ID# 0025095 Edition: Oct 2017 | Last Updated: Apr 2011

Settlement Amount The daily net amounts expressed in a Member’s Settlement Currency
resulting from Clearing. These amounts include Transaction and Fee
Collection Transaction totals, expressed in a Member’s Settlement
Currency.

ID# 0025096 Edition: Oct 2017 | Last Updated: Apr 2011

Settlement Bank A bank, including a Correspondent Bank or Intermediary Bank, that is both:
● Located in the country where a Member’s Settlement Currency is the
local currency

14 October 2017 Visa Confidential Glossary-1107

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Glossary
Glossary
Visa Core Rules and Visa Product and Service Rules

Term Definition
● Authorized to execute Settlement of Interchange on behalf of the
Member or the Member’s bank

ID# 0025097 Edition: Oct 2017 | Last Updated: Oct 2014

Settlement Currency A currency that Visa uses to settle Interchange.

ID# 0025098 Edition: Oct 2017 | Last Updated: Oct 2016

Settlement Date The date on which Visa initiates the transfer of Settlement Amounts in the
Settlement of Interchange. See Processing Date.

ID# 0025099 Edition: Oct 2017 | Last Updated: Apr 2010

Settlement Funds Transfer One of the following types of documents that is provided by Visa to
Arrangements specify how Settlement-related functions are to be conducted for a given
settlement service:
● The Visa Settlement Funds Transfer Guide
● The settlement operating procedures of a Visa settlement service
● Other processes provided by Visa, as applicable

ID# 0029153 Edition: Oct 2017 | Last Updated: Apr 2015

Settlement Loss – Europe Region The amounts actually payable by one Member to another Member
pursuant to the provisions of any drafts or other instruments processed
in accordance with the Visa Rules and not any consequential damages or
expenses incurred in attempting to settle such drafts or other instruments,
or any interest expenses, whether actually incurred or imputed, associated
with delays in settlement.

ID# 0029743 Edition: Oct 2017 | Last Updated: Oct 2016

Settlement Reporting Entity A name or number of an entity assigned by Visa and authorized by the
Member that is used by Visa for Settlement reporting, to associate a BIN
or BIN Alternate with a Funds Transfer Settlement Reporting Entity or for
other Settlement-related or other purposes.

ID# 0026049 Edition: Oct 2017 | Last Updated: Apr 2012

Settlement Service A service that allows Members to consolidate the Settlement functions of
the Visa systems into one centralized function and benefit from flexible
reporting options.

ID# 0029744 Edition: Oct 2017 | Last Updated: Oct 2016

Glossary-1108 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Glossary
Glossary
Visa Core Rules and Visa Product and Service Rules

Term Definition

SIGIS – US Region An industry trade group, known as the Special Interest Group for
Inventory Information Approval System (IIAS) Standards, chartered with
implementing processing standards for Healthcare Auto-Substantiation
Transactions in accordance with IRS regulations and responsible for
licensing and certifying Merchants, Members, and Agents that process
such Transactions.

ID# 0025102 Edition: Oct 2017 | Last Updated: Oct 2014

Single Message System A service that processes Online Financial and Deferred Clearing
Transactions through a single VisaNet interface for purchases and ATM
Transactions.

ID# 0025108 Edition: Oct 2017 | Last Updated: Oct 2016

Small Ticket Transaction – Effective through 13 April 2018

Europe Region An electronically-read authorized Transaction that does not exceed
specified Transaction limits and does not require Cardholder
Verification.

ID# 0028038 Edition: Oct 2017 | Last Updated: Oct 2017

Sponsor A Member or Non-Member Administrator that is responsible, in part

or whole, for other Members of Visa, as specified in the applicable Visa
Charter Documents.

ID# 0025120 Edition: Oct 2017 | Last Updated: Apr 2016

Sponsored Member A Member of Visa whose right to participate in Visa is dependent upon
another Member, as specified in the applicable Visa Charter Documents.
A Member of the Canada Region or US Region whose right to participate
in Visa is dependent upon sponsorship of another Member, as specified
in Appendix E to the Canada Regional Operating Regulations and the Visa
U.S.A. Inc. Certificate of Incorporation and By-Laws, Article II.

ID# 0025118 Edition: Oct 2017 | Last Updated: Oct 2016

Sponsored Merchant An entity for which Visa payment services are provided by a Payment
Facilitator.

ID# 0025119 Edition: Oct 2017 | Last Updated: Apr 2015

14 October 2017 Visa Confidential Glossary-1109

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Glossary
Glossary
Visa Core Rules and Visa Product and Service Rules

Term Definition

Sponsored Merchant Acquiring A license permitting an Associate Member in Russia to acquire Merchant
License – CEMEA Region Transactions under the sponsorship of a Principal Member in Russia.

ID# 0025501 Edition: Oct 2017 | Last Updated: Oct 2014

Sponsorship Marks The Marks of an entity with which Visa has entered into an agreement to
act as a sponsor for that entity's activities or events.

ID# 0026242 Edition: Oct 2017 | Last Updated: Apr 2011

Staged Digital Wallet Functionality provided by a Digital Wallet Operator (DWO) that does all of
the following:
● Can be used at more than one retailer
● Uses both:
– Either:
▪ Effective through 14 October 2016 in the AP Region, Canada
Region, CEMEA Region, LAC Region, and US Region
Effective through 31 May 2017 in the Europe Region
An Account Number or Token provided by the Cardholder to
the DWO
▪ Effective 15 October 2016 in the AP Region, Canada Region,
CEMEA Region, LAC Region, and US Region
Effective 1 June 2017 in the Europe Region
An Account Number (provided by the Cardholder) or payment
Token and Payment Account Reference
▪ A separate account or accounts assigned by the DWO to the
Cardholder
● Is used by the Staged Digital Wallet Operator to complete a
Transaction, in any order, as follows:
– Purchase: pays the retailer using the account assigned by the DWO
– Funding: uses the Account Number (provided by the Cardholder)
or corresponding payment Token and Payment Account Reference
to fund or reimburse the Staged Digital Wallet. The DWO deposits
the Transaction for the funding amount with its Acquirer using
the Account Number provided by the Cardholder (or associated
Token).
● Is capable of a purchase with back-to-back funding, (also known as
liveload), where the funding Transaction both:
– Is initiated by the SDWO

Glossary-1110 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Glossary
Glossary
Visa Core Rules and Visa Product and Service Rules

Term Definition
– Corresponds to, or is otherwise directly connected to a specific
purchase. The amount funded from the Account Number or Token
may represent the whole or a part of the purchase price and
consist of one or more funding Transactions.

ID# 0029532 Edition: Oct 2017 | Last Updated: Oct 2017

Staged Digital Wallet Operator A Digital Wallet Operator that operates a Staged Digital Wallet.
(SDWO)
ID# 0029531 Edition: Oct 2017 | Last Updated: Oct 2017

Stand-In Processing (STIP) The component that provides Authorization services on behalf of an Issuer
when the Positive Cardholder Authorization System is used or when the
Issuer, its VisaNet Processor, or a Visa Scheme Processor is unavailable.

ID# 0025121 Edition: Oct 2017 | Last Updated: Oct 2016

Stand-In Processing Account An Issuer-supplied valid Account Number (established and activated in the
Issuer's Authorization system) that is maintained by Visa Global Customer
Card Services. This Account Number is embossed and encoded on an
Emergency Card Replacement when the Issuer is not available to provide a
new Account Number.

ID# 0025122 Edition: Oct 2017 | Last Updated: Oct 2014

Status Check Authorization An Authorization Request for one currency unit submitted by an

Automated Fuel Dispenser Merchant.

ID# 0025130 Edition: Oct 2017 | Last Updated: Apr 2016

Stored Credential Effective through 13 October 2017

Information (including, but not limited to, an Account Number or
payment Token) that is stored by a Merchant or its agent, a Payment
Facilitator, or a Digital Wallet Operator to process future Transactions.
Effective 14 October 2017
Information (including, but not limited to, an Account Number or
payment Token) that is stored by a Merchant or its agent, a Payment
Facilitator, or a Staged Digital Wallet Operator to process future
Transactions.

ID# 0029547 Edition: Oct 2017 | Last Updated: Oct 2017

14 October 2017 Visa Confidential Glossary-1111

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Glossary
Glossary
Visa Core Rules and Visa Product and Service Rules

Term Definition

Straight Through Processing A payment processing service supported through Visa Payables
(STP) – Canada Region and US Automation that facilitates the direct submission of payment instructions
Region from a Client Organization to an Acquirer for Visa Purchasing Card
Transactions, without requiring any action by the Merchant.

ID# 0026590 Edition: Oct 2017 | Last Updated: Oct 2014

Strategic Bankruptcy Solutions – A Visa service that does all of the following:
US Region
● Identifies Cardholders, cardholders of non-Visa cards, customers of
other Visa or non-Visa products, and applicants for Cards, non-Visa
cards, and other Visa or non-Visa products who have filed bankruptcy
● Files claims and documents on behalf of Members with the bankruptcy
courts
● Assists Members in assessing the value of obligations of Cardholders
and other individuals who have declared bankruptcy

ID# 0025133 Edition: Oct 2017 | Last Updated: Oct 2014

Summary of Interchange Entries Data required to accompany domestic Interchange processed under a
Private Agreement.

ID# 0029745 Edition: Oct 2017 | Last Updated: Oct 2016

Surcharge – AP Region A fee assessed to a Cardholder by a Merchant in Australia that is added to

a Visa Card Transaction for the acceptance of a Visa Card.

ID# 0027588 Edition: Oct 2017 | Last Updated: Oct 2013

T
T&E Travel and entertainment. All of the following Merchants and Merchant
segments:
● Airlines
● Effective through 13 October 2017
Car Rental Merchants
● Cruise Lines
● Lodging Merchants
● Passenger railways located in the US Region
● Travel agencies

Glossary-1112 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Glossary
Glossary
Visa Core Rules and Visa Product and Service Rules

Term Definition
● Effective 14 October 2017
Vehicle Rental Merchants

ID# 0025141 Edition: Oct 2017 | Last Updated: Oct 2016

Telephone Service Transaction A Transaction in which a Cardholder uses a Visa Card to purchase a
telephone call.

ID# 0025153 Edition: Oct 2017 | Last Updated: Oct 2012

Terminal Risk Management A process performed by a Chip-Reading Device to protect a Member from
fraud by:
● Initiating Online Issuer Authorization for above-Floor Limit
Transactions
● Ensuring random Online processing for below-Floor Limit Transactions
● Performing Transaction velocity checking

ID# 0025154 Edition: Oct 2017 | Last Updated: Apr 2010

Terminated Merchant File – US A file (currently known as "MATCH") maintained by MasterCard Worldwide
Region that identifies Merchants and principals of Merchants that Acquirers have
terminated for specified reasons.

ID# 0025159 Edition: Oct 2017 | Last Updated: Oct 2014

Third Party Agent An entity, not defined as a VisaNet Processor or Visa Scheme Processor,
that provides payment-related services, directly or indirectly, to a Member
and/or stores, transmits, or processes Cardholder data.
No financial institution eligible to become a Principal Member of Visa may
serve as a Third Party Agent.
A Third Party Agent does not include:
● Financial institutions that perform Agent activities
● Affinity Co-Brand Partners or Global Co-Branding Partners
● Card manufacturers
● Card personalizers

ID# 0025921 Edition: Oct 2017 | Last Updated: Oct 2016

Third-Party Personalizer A third party that Visa certifies or approves to personalize Cards for
Issuers.

ID# 0029746 Edition: Oct 2017 | Last Updated: Oct 2016

14 October 2017 Visa Confidential Glossary-1113

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Glossary
Glossary
Visa Core Rules and Visa Product and Service Rules

Term Definition

Token A numeric identifier issued in accordance with the EMV Payment

Tokenization Specification that can be used in place of an Account Number
to initiate a Transaction.

ID# 0029108 Edition: Oct 2017 | Last Updated: Oct 2015

Token Requestor An entity registered with a Token Service Provider to initiate requests
for payment Tokens in accordance with the EMV Payment Tokenization
Specification.

ID# 0029519 Edition: Oct 2017 | Last Updated: Apr 2017

Token Service Provider An entity that provides a payment Token to a Token Requestor.

ID# 0029747 Edition: Oct 2017 | Last Updated: Oct 2016

Tracing Data In a Single Message System Online message, the transmission date and
time, systems trace audit number, retrieval reference number, Transaction
identifier, and acquiring institution ID. See Acquirer Reference Number.

ID# 0025170 Edition: Oct 2017 | Last Updated: Apr 2010

Trade Name A name used to identify a business and to distinguish its activities from
those of other businesses. In some cases the same words or symbols may
serve as a Trade Name and Mark simultaneously.

ID# 0025172 Edition: Oct 2017 | Last Updated: Apr 2010

Trailing Chargeback Activity Chargeback activity at a Merchant Outlet that occurs after an Acquirer has
stopped processing sales Transactions for the Merchant.

ID# 0025174 Edition: Oct 2017 | Last Updated: Oct 2011

Transaction The act between a Cardholder and a Merchant or an Acquirer that results
in a Transaction Receipt, if applicable.

ID# 0025175 Edition: Oct 2017 | Last Updated: Oct 2011

Transaction Country The country in which a Merchant Outlet is located.

ID# 0025179 Edition: Oct 2017 | Last Updated: Oct 2016

Transaction Currency Effective through 13 October 2017

The currency in which a Transaction is originally completed.

Glossary-1114 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Glossary
Glossary
Visa Core Rules and Visa Product and Service Rules

Term Definition
Effective 14 October 2017
The fiat currency in which a Transaction is completed.

ID# 0025180 Edition: Oct 2017 | Last Updated: Oct 2017

Transaction Date The date on which a Transaction between a Cardholder and a Merchant
or an Acquirer occurs.

ID# 0025181 Edition: Oct 2017 | Last Updated: Apr 2010

Transaction Identifier A unique value assigned to each Transaction and returned to the Acquirer
in the Authorization Response. Visa uses this value to maintain an
audit trail throughout the life cycle of the Transaction and all related
transactions, such as Reversals, Adjustments, confirmations, and
Chargebacks.

ID# 0025182 Edition: Oct 2017 | Last Updated: Oct 2017

Transaction Information Information necessary for processing Transactions, as specified in the

Payment Card Industry Data Security Standard (PCI DSS).

ID# 0025183 Edition: Oct 2017 | Last Updated: Oct 2014

Transaction Receipt An electronic or paper record of a Transaction (or a copy), generated at the
Point-of-Transaction.

ID# 0025184 Edition: Oct 2017 | Last Updated: Apr 2011

Travel Day – Europe Region Effective through 13 October 2017

A fixed 24-hour period of time as set and used by a Variable Fare
Transit Merchant to represent a day.

ID# 0029748 Edition: Oct 2017 | Last Updated: Oct 2017

Travel Period Effective 14 October 2017

A fixed period of time within which a Mass Transit Merchant
accumulates journey data for a Cardholder using their transit
network.

ID# 0030052 Edition: Oct 2017 | Last Updated: New

14 October 2017 Visa Confidential Glossary-1115

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Glossary
Glossary
Visa Core Rules and Visa Product and Service Rules

Term Definition

Unable-to-Authenticate A message from a Verified by Visa Issuer in response to an Authentication

Response Request indicating that the Issuer is unable to authenticate the Cardholder
for reasons other than those that result in an Authentication Denial.

ID# 0025194 Edition: Oct 2017 | Last Updated: Apr 2013

Unattended Cardholder- An Acceptance Device that dispenses goods and/or provides services
Activated Terminal under all of the following conditions:
● Card is present
● Cardholder is present
● Individual representing the Merchant or Acquirer is not physically
present
● Authorization, if required is obtained electronically

ID# 0025720 Edition: Oct 2017 | Last Updated: Oct 2015

Unattended Transaction A Transaction conducted at an Unattended Cardholder-Activated Terminal.

ID# 0025721 Edition: Oct 2017 | Last Updated: Oct 2012

Unauthorized Use A Transaction that meets one of the following criteria:

● Is not processed on behalf of a Member
● Is processed on behalf of a Member by a VisaNet Processor or Visa
Scheme Processor not designated for processing activities
● Is processed on behalf of a Member but not within the scope of the
Member’s category or categories of membership
● Is not within the scope of activities approved by the Member, the
Member’s Sponsor, or Visa
● Is processed using a BIN that has not been designated by the BIN
Licensee for that Member’s use

ID# 0025922 Edition: Oct 2017 | Last Updated: Oct 2016

Unscheduled Credential-on-File A Transaction using a Stored Credential for a fixed or variable amount that
Transaction does not occur on a scheduled or regularly occurring Transaction Date,
where the Cardholder has provided consent for the Merchant to initiate
one or more future Transactions.

ID# 0029548 Edition: Oct 2017 | Last Updated: Oct 2017

Glossary-1116 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Glossary
Glossary
Visa Core Rules and Visa Product and Service Rules

Term Definition

US Covered Visa Debit Card – US A Visa Card issued in the US Region or a US Territory that accesses
Region and US Territories a transaction, savings, or other asset account, regardless of whether
Cardholder Verification is based on signature, PIN, or other means,
including a general-use Visa Prepaid Card and Consumer Visa Deferred
Debit Card, but solely to the extent any such Visa Card is a “debit card” as
defined in Federal Reserve Board Regulation II, 12 CFR Part 235.

ID# 0026512 Edition: Oct 2017 | Last Updated: Oct 2014

US Credit Card Surcharge – US A fee assessed to a Cardholder by a Merchant in the US Region or a US

Region and US Territories Territory that is added to a Visa Credit Card Transaction for the acceptance
of a Visa Credit Card.

ID# 0027533 Edition: Oct 2017 | Last Updated: Oct 2017

US Territory One of the following:

● American Samoa
● Guam
● Commonwealth of the Northern Mariana Islands
● Puerto Rico
● US Minor Outlying Islands
● US Virgin Islands

ID# 0026422 Edition: Oct 2017 | Last Updated: Oct 2014

V
V Distribution Program An enhanced Visa Business Card or Visa Purchasing Card program that
enables wholesale and retail Merchants to use a Visa product to pay for
goods and services in a business-to-business setting.

ID# 0025419 Edition: Oct 2017 | Last Updated: Oct 2015

V PAY Brand Mark – Europe A Visa-Owned Mark for the V PAY product, used as specified in the Visa
Region Product Brand Standards.

ID# 0029752 Edition: Oct 2017 | Last Updated: Oct 2016

V PAY Product An unembossed Chip-only Card product that bears the V PAY Brand Mark
and is issued only in the Europe Region.

ID# 0025427 Edition: Oct 2017 | Last Updated: Oct 2016

14 October 2017 Visa Confidential Glossary-1117

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Glossary
Glossary
Visa Core Rules and Visa Product and Service Rules

Term Definition

V.I.P. System The processing component of the VisaNet Integrated Payment System
comprised of BASE I and the Single Message System used for single
message Authorization in connection with financial Transaction processing.

ID# 0025201 Edition: Oct 2017 | Last Updated: Apr 2010

VAB Event Effective through 13 October 2017

In the Europe Region, an Account Data Compromise Event where one
or more alerts are sent through the VAB system to notify Issuers of
Account Numbers involved in a potential compromise.

ID# 0026037 Edition: Oct 2017 | Last Updated: Oct 2017

Value Date – Europe Region The date on which the Settlement Amount is transferred from the party
making the payment to the party receiving the payment.

ID# 0029749 Edition: Oct 2017 | Last Updated: Oct 2016

Variable Fare Transaction – Effective through 13 October 2017

Europe Region A Contactless Transaction with the Transaction amount calculated
from the data derived from one or more taps of a Contactless
Payment Device at a point of entry or point of exit of a transit
network during a Travel Day.

ID# 0029750 Edition: Oct 2017 | Last Updated: Oct 2017

Variable Fare Transit Merchant – Effective through 13 October 2017

Europe Region A Merchant that is assigned MCC 4111, 4112, or 4131 and completes
a Variable Fare Transaction.

ID# 0029751 Edition: Oct 2017 | Last Updated: Oct 2017

Vehicle Rental Merchant Effective 14 October 2017

A Merchant that rents cars, vans, trucks, trailers, and other similar
vehicles (MCCs 3351 – 3500, 7512, 7513).

ID# 0029520 Edition: Oct 2017 | Last Updated: Oct 2016

Vehicle-Specific Fleet Card A Visa Commercial Card with Visa Fleet service enhancement that is
assigned to a specific vehicle.

ID# 0025208 Edition: Oct 2017 | Last Updated: Oct 2015

Glossary-1118 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Glossary
Glossary
Visa Core Rules and Visa Product and Service Rules

Term Definition

Verified by Visa A Visa-approved Authentication Method based on the 3-D Secure

Specification.

ID# 0025209 Edition: Oct 2017 | Last Updated: Apr 2013

Virtual Account Either:

● An account established for an individual or a commercial entity
primarily for completing Electronic Commerce Transactions and for
which no physical Card is required.
● For a Visa B2B Virtual Payments Program product, a dynamic Account
Number generated in connection with a Card-Absent Environment
Transaction initiated by a commercial entity.

ID# 0025211 Edition: Oct 2017 | Last Updated: Oct 2017

VIS-Compliant A Card application that complies with either:

● The Visa Integrated Circuit Card Specification (VIS) and has been
approved by Visa Approval Services
● In the US Region, a Card application that complies with the Visa
Integrated Circuit Card Specification (VIS)

ID# 0025214 Edition: Oct 2017 | Last Updated: Apr 2017

Visa Visa International Service Association and all of its subsidiaries and
affiliates, and subsidiaries and affiliates of Visa Inc. When used within the
Visa Rules, Visa refers to any Visa Inc. subsidiary, affiliate, regional office,
management, or committee as applicable.

ID# 0025217 Edition: Oct 2017 | Last Updated: Oct 2016

Visa Advanced ID Solutions – US A Visa service that is designed to reduce Member credit and fraud losses
Region related to Card, non-Visa card, and other Visa and non-Visa products
through the use of the Issuers' Clearinghouse Service, the Visa ICS
Prescreen Service, and ID Analytics, Inc. services (ID Score Plus and Credit
Optics).

ID# 0025239 Edition: Oct 2017 | Last Updated: Oct 2014

Visa Agro Card – LAC Region A Visa Card issued to commercial entities in the public and private sector
for commercial purchases associated with the agribusiness sector.

ID# 0026526 Edition: Oct 2017 | Last Updated: Oct 2015

14 October 2017 Visa Confidential Glossary-1119

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Glossary
Glossary
Visa Core Rules and Visa Product and Service Rules

Term Definition

Visa Alerts Service (VAS) – The Alert processing service provided by Visa to Issuers consisting of the
Europe Region Visa Alerts Data Feed Service.

ID# 0029753 Edition: Oct 2017 | Last Updated: Oct 2016

Visa ATM An ATM that displays the Visa Brand Mark or the Visa Flag Symbol, but not
the Plus Symbol.

ID# 0025241 Edition: Oct 2017 | Last Updated: Apr 2010

Visa Brand Mark A Visa-Owned Mark that represents the Visa organization and its product
and service offerings. It must be used as specified in the Visa Rules and the
Visa Product Brand Standards and denotes acceptance for both payment
and Cash Disbursement.

ID# 0025245 Edition: Oct 2017 | Last Updated: Oct 2014

Visa Brand Mark with the A Visa-Owned Mark consisting of the Visa Brand Mark and the name
Electron Identifier “Electron.”

ID# 0025246 Edition: Oct 2017 | Last Updated: Oct 2013

Visa Business Card A Visa Card issued to employees or sole proprietors of small businesses for
the payment of employees’ business travel and general business expenses.
This does not apply in the US Region to Visa Business Check Cards used to
pay debt. 

ID# 0025248 Edition: Oct 2017 | Last Updated: Oct 2016

Visa Business Check Card – US A Visa Business Card issued as a Visa Check Card.
Region
ID# 0025250 Edition: Oct 2017 | Last Updated: Oct 2014

Visa Business Debit Card – AP A debit Visa Card that is targeted to the small business market to pay for
Region employee business travel and general expenses, and that bears all of the
following:
● Embossed symbol “BV” and “V”
● Descriptive term “Business Card”
● Upper or Lower Marks Area on the front of the Card
● Card design characteristics specified in the Visa Product Brand
Standards

ID# 0025251 Edition: Oct 2017 | Last Updated: Oct 2014

Glossary-1120 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Glossary
Glossary
Visa Core Rules and Visa Product and Service Rules

Term Definition

Visa Business Debit Card – A Visa Card that accesses a business deposit account or equivalent
Canada Region account, excluding Visa Prepaid Cards and Prepaid Accounts.

ID# 0027282 Edition: Oct 2017 | Last Updated: Oct 2013

Visa Business Electron Card A Visa Electron Card intended for the small business market and used to
pay for employee business travel and general business expenses.

ID# 0025252 Edition: Oct 2017 | Last Updated: Oct 2016

Visa Buxx – US Region A Visa Prepaid Card designed for teenagers, with account ownership by a
parent or guardian.

ID# 0025255 Edition: Oct 2017 | Last Updated: Oct 2014

Visa Canada Visa Canada Corporation.

ID# 0025257 Edition: Oct 2017 | Last Updated: Apr 2010

Visa Card A Card that bears the Visa Brand Mark as specified in the Visa Rules,
enabling a Visa Cardholder to obtain goods, services, or cash from a Visa
Merchant or an Acquirer or facilitate the loading of funds to a Prepaid
Account.

ID# 0025258 Edition: Oct 2017 | Last Updated: Oct 2014

Visa Cargo Card – LAC Region A Visa Commercial Card targeted to carriers/shippers' service providers to
pay for truck drivers' expenses related to the transportation business. A
Visa Cargo Card is either of the following:
● Visa Commercial Prepaid Product
● Visa Business Electron Card

ID# 0026071 Edition: Oct 2017 | Last Updated: Oct 2015

Visa Cash-Back Service A service whereby cash may be obtained from a qualifying Visa or
Visa Electron Merchant through use of a Visa or Visa Electron Card, in
conjunction with, and processed as, a domestic Retail Transaction.
In the Europe Region, the Cash-Back Service.
In the US Region, the service is accessed with a Visa Debit Card or Visa
Business Check Card and processed as a PIN-Authenticated Visa Debit
Transaction.

ID# 0026046 Edition: Oct 2017 | Last Updated: Oct 2016

14 October 2017 Visa Confidential Glossary-1121

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Glossary
Glossary
Visa Core Rules and Visa Product and Service Rules

Term Definition

Visa Central Travel Account A Virtual Account or an Account Number that an Issuer assigns to a
commercial entity using a Visa Corporate Card BIN or Visa Purchasing Card
BIN that is generally used for travel-related purchases.

ID# 0026400 Edition: Oct 2017 | Last Updated: Oct 2016

Visa Charge Card – AP Region A type of Visa Consumer Credit Card that is non-revolving and requires the
and US Region total outstanding balance to be paid in full each statement cycle.

ID# 0026358 Edition: Oct 2017 | Last Updated: Apr 2016

Visa Charter Documents A set of documents comprised of:

● Visa International Service Association Certificate of Incorporation
● Visa International Service Association By-Laws
● Visa U.S.A. Inc. Certificate of Incorporation
● Visa U.S.A. Inc. By-Laws
● Appendix E to the Canada Regional Operating Regulations
● Visa Europe Membership Regulations
● Visa Worldwide Supplementary Operating Regulations
● Visa International Servicios de Pago España, S.R.L.U. Supplementary
Operating Regulations

ID# 0028029 Edition: Oct 2017 | Last Updated: Oct 2016

Visa Check Card – US Region A Consumer Visa Check Card or Visa Business Check Card that accesses
a deposit, investment, or other consumer or business asset account,
including a fiduciary account.

ID# 0025268 Edition: Oct 2017 | Last Updated: Oct 2014

Visa Checkout Where available, a Visa platform that enables a Visa Checkout Account
Holder to store and manage accounts in a secure centralized location,
make purchases with Visa Checkout Merchants, and use other forms of
financial and non-financial services.

ID# 0026984 Edition: Oct 2017 | Last Updated: Oct 2015

Visa Checkout Account Holder A user that has successfully enrolled in Visa Checkout. A Visa Checkout
Account Holder may or may not be a Cardholder.

ID# 0026986 Edition: Oct 2017 | Last Updated: Oct 2014

Glossary-1122 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Glossary
Glossary
Visa Core Rules and Visa Product and Service Rules

Term Definition

Visa Commercial Cards A physical or virtual Card intended for business expense use and
comprising:
● Visa Business Card
● Visa Business Electron Card
● Visa Corporate Card
● Visa Purchasing Card, including Visa Fleet Card
● Visa Agro (This only applies in the LAC Region)
● V Distribution Program Card

ID# 0025272 Edition: Oct 2017 | Last Updated: Oct 2015

Visa Commercial Data Solutions Various optional data management, reporting, and analysis services
and Reporting Tools provided to Issuers and their clients or Client Organizations in connection
with their Visa Commercial Card programs.

ID# 0026021 Edition: Oct 2017 | Last Updated: Oct 2015

Visa Commercial Prepaid A Visa Commercial Card product, issued as a Visa Prepaid Card, in which
Product the corporation depositing the funds remains the owner of the funds in
the Visa Prepaid Card account. Visa Commercial Prepaid Products are
offered to client organizations solely to provide a means to pay for the
acquisition of business-related goods and services.

ID# 0024463 Edition: Oct 2017 | Last Updated: Oct 2015

Visa Confidential Effective through 13 October 2017

A classification label (previously referred to as “Member Use Only”)
assigned to information created by Visa and shared with Members
under non-disclosure agreements, the use and handling of which
is subject to certain minimum standards of diligence and care to
prevent unauthorized disclosure or business harm to Visa. Visa
Confidential information requiring higher degree of protection may
be further classified as Visa Confidential – Special Handling or Visa
Confidential – Personally Identifiable Information (PII) Private.
In the Europe Region, Visa Confidential Information does not include
information that:
● Is or becomes generally available to the public other than as a
result of Member disclosure

14 October 2017 Visa Confidential Glossary-1123

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Glossary
Glossary
Visa Core Rules and Visa Product and Service Rules

Term Definition
● At the time of disclosure by Visa to the Member, is in the
Member’s possession or becomes available to the Member
from a non-Visa source that is not prohibited from disclosing
such information by contractual, legal, equitable, or fiduciary
obligation to Visa
● Is independently developed by a third party that did not have
access to the Visa Confidential Information
Effective 14 October 2017
A classification label assigned to information created by Visa and
shared with Members under non-disclosure agreements, the use and
Member handling of which is subject to certain minimum standards
of diligence and care to prevent unauthorized disclosure or business
harm to Visa.

ID# 0026799 Edition: Oct 2017 | Last Updated: Oct 2017

Visa Consumer Card A Visa Card other than a Visa Commercial Card issued to individuals for the
purchase of goods and services used for personal consumption.

ID# 0025276 Edition: Oct 2017 | Last Updated: Oct 2015

Visa Consumer Credit Card – US A Visa Consumer Card, excluding Visa Prepaid Cards or other debit Cards,
Region used to defer payment of debt or incur debt and defer its payment.

ID# 0025277 Edition: Oct 2017 | Last Updated: Oct 2015

Visa Corporate Card A Visa Commercial Card targeted to mid-to-large size companies that is
primarily used to pay for employee business travel and entertainment
expenses.

ID# 0025280 Edition: Oct 2017 | Last Updated: Oct 2015

Visa Corporate Prepaid Card A Visa Prepaid Card that draws from funds owned by a commercial or
government entity in a Prepaid Account that is used primarily to pay for
business travel and entertainment expenses.

ID# 0026742 Edition: Oct 2017 | Last Updated: Oct 2015

Visa Credit Acceptor – Canada A Merchant that accepts Visa Credit Cards issued by Canadian Issuers.
Region
ID# 0025971 Edition: Oct 2017 | Last Updated: Oct 2010

Visa Credit and Business A Card category that consists of all of the following:
Category – US Region
● Consumer Card, other than a Visa Debit Card, issued by a US Issuer
● Visa Commercial Card product

Glossary-1124 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Glossary
Glossary
Visa Core Rules and Visa Product and Service Rules

Term Definition
● Visa Card issued by a non-US Issuer

ID# 0025283 Edition: Oct 2017 | Last Updated: Oct 2015

Visa Credit Card A Visa Card that is used to defer payment of debt or incur debt and
defer its payment. This may include both consumer Visa Cards and Visa
Commercial Cards, but excludes Visa Prepaid Cards and other debit Cards.
In the Canada Region, a Visa Card other than Visa Debit Category Card.

ID# 0027534 Edition: Oct 2017 | Last Updated: Oct 2015

Visa Credit Card Cost of In the US Region or a US Territory, one of the following:
Acceptance – US Region and US
● The average effective Interchange Reimbursement Fee rate plus the
Territories
average of all fees imposed by Visa on the Acquirer or Merchant,
expressed as a percentage of the Transaction amount, applicable to
Visa Credit Card Transactions at the Merchant for the preceding one or
12 months, at the option of the Merchant
● If a Merchant cannot determine its Visa Credit Card Cost of
Acceptance, the Visa Credit Card cost of acceptance for the Merchant's
category as communicated via the Visa public website, www.visa.com

ID# 0027535 Edition: Oct 2017 | Last Updated: Oct 2014

Visa Credit Card Product Cost of For a Merchant in the US Region or a US Territory, one of the following:
Acceptance – US Region and US
● The average effective Interchange Reimbursement Fee rate plus the
Territories
average of all fees imposed by Visa on the Acquirer or Merchant,
expressed as a percentage of the Transaction amount, applicable to
Visa Credit Card Transactions of a product type at the Merchant for the
preceding one or 12 months, at the option of the Merchant.
● If a Merchant cannot determine its Visa Credit Card Product Cost of
Acceptance, the Visa Credit Card product cost of acceptance for the
Merchant's category as communicated via the Visa public website,
www.visa.com

ID# 0027536 Edition: Oct 2017 | Last Updated: Oct 2014

Visa Credit Card Surcharge Cap – The average Merchant Discount Rate that a Merchant in the US Region
US Region and US Territories or a US Territory pays to its Acquirer for Visa Credit Card Transactions
completed with a specific Visa product type. The average Merchant
Discount Rate is either:
● Calculated based on Visa Credit Card Transactions conducted by the
Merchant for the preceding 12 months

14 October 2017 Visa Confidential Glossary-1125

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Glossary
Glossary
Visa Core Rules and Visa Product and Service Rules

Term Definition
● At any given point in time, the actual Merchant Discount Rate paid
in the time period covered by the Merchant's most recent statement
relating to Visa credit Card Transactions

ID# 0027537 Edition: Oct 2017 | Last Updated: Oct 2014

Visa Debit Acceptor – Canada A Merchant that accepts Visa Debit Category Cards issued by Canadian
Region Issuers.

ID# 0025286 Edition: Oct 2017 | Last Updated: Oct 2012

Visa Debit Card – Canada Region In the Canada Region, a Visa Card that accesses a consumer deposit,
and US Region savings, or equivalent account, excluding Visa Prepaid Cards and Prepaid
Accounts.
In the US Region, a Visa Consumer Card that accesses a consumer's
deposit, investment, or other asset, including a fiduciary account, but not
including a Consumer Visa Deferred Debit Card. A Visa Debit Card includes
all of the following:
● Visa Prepaid Card bearing a Visa TravelMoney wordmark
● Visa Buxx
● Consumer Visa Check Card
● Visa Gift Card
● Visa Incentive Card
● Visa Payroll
● Visa Prepaid Card

ID# 0025287 Edition: Oct 2017 | Last Updated: Apr 2016

Visa Debit Category – Canada A category of debit Visa Cards issued by Canadian Issuers that consists of
Region the following:
● Visa Debit Card
● Visa Business Debit Card

ID# 0027281 Edition: Oct 2017 | Last Updated: Oct 2013

Visa Debit Category – US Region A Card category that consists of the following:
● Visa Debit Card issued by a US Issuer
● Visa Card issued by a non-US Issuer

ID# 0025289 Edition: Oct 2017 | Last Updated: Oct 2014

Glossary-1126 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Glossary
Glossary
Visa Core Rules and Visa Product and Service Rules

Term Definition

Visa Debit Transaction – Canada A transaction using a Visa Debit Category Card. Where a transaction
Region initiated with a Visa Debit Category Card is conducted at a merchant which
is not a Visa Debit Acceptor, it will not be a Visa Debit Transaction. Where
a transaction initiated with a Visa Debit Category Card is conducted at a
merchant where the cardholder selects another payment service, other
than Visa Debit, it shall not be a Visa Debit Transaction.

ID# 0025290 Edition: Oct 2017 | Last Updated: Oct 2012

Visa Drive Card – Europe Region A Card that is used for the purchase of fuel and vehicle maintenance
services and issued as a Visa Business Card, Visa Corporate Card, or Visa
Purchasing Card.

ID# 0029755 Edition: Oct 2017 | Last Updated: Oct 2016

Visa Easy Payment Service A service that permits qualified Merchants to process small value
(VEPS) Transactions in a Card-Present Environment without requiring Cardholder
Verification or the issuance of a Transaction Receipt unless requested by
the Cardholder.
Effective through 13 April 2018
In the Europe Region, see Small Ticket Transaction.

ID# 0025697 Edition: Oct 2017 | Last Updated: Oct 2017

Visa Electron Acquirer A Member that both:

● Signs a Visa Electron Merchant or disburses currency to a Cardholder
using a Visa Electron Card in a Manual Cash Disbursement
● Directly or indirectly enters the resulting Transaction Receipt into
Interchange

ID# 0025294 Edition: Oct 2017 | Last Updated: Apr 2010

Visa Electron Card A Card that bears the Visa Brand Mark with the Electron Identifier.

ID# 0025295 Edition: Oct 2017 | Last Updated: Oct 2013

Visa Electron Merchant A Merchant that both:

● Displays the Visa POS graphic with the Electron Identifier or the Visa
Brand Mark with the Electron Identifier

14 October 2017 Visa Confidential Glossary-1127

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Glossary
Glossary
Visa Core Rules and Visa Product and Service Rules

Term Definition
● Has a Zero Floor Limit or has a terminal capable of reading and acting
upon the Service Code in the Magnetic Stripe or instructions for an
Online Authorization Request from a Chip

ID# 0025299 Edition: Oct 2017 | Last Updated: Oct 2014

Visa Electron Payment A software application contained within a Chip or payment data encoded
Application on a Magnetic Stripe that defines the parameters for processing a Visa
Electron Card Transaction and meets the minimum requirements for the
Visa Electron Program.

ID# 0025300 Edition: Oct 2017 | Last Updated: Oct 2015

Visa Electron Program A program through which a Member provides payment services to Visa
Electron Merchants and Visa Electron Cardholders by acting as a Visa
Electron Issuer, Visa Electron Acquirer, or both.

ID# 0025301 Edition: Oct 2017 | Last Updated: Apr 2010

Visa Employee Benefit Card A Visa Prepaid Card through which an Issuer enables employers and
benefit administrators to provide employees with a Card that allows direct
access to benefits such as qualified health care, dependent care, transit,
fuel, and meal expenses.

ID# 0025307 Edition: Oct 2017 | Last Updated: Oct 2014

Visa Europe Authorization The system for Authorization processing of dual-message Transactions,
Service – Europe Region and Authorization and Clearing processing of financial Transactions,
operated by Visa in the Europe Region.

ID# 0029757 Edition: Oct 2017 | Last Updated: Oct 2016

Visa Europe Clearing and The system and services for Clearing and Settlement, developed, owned,
Settlement Service (VECSS) – and operated by Visa in the Europe Region.
Europe Region
ID# 0029758 Edition: Oct 2017 | Last Updated: Oct 2016

Visa FeatureSelect – US Region In the US Region, an optional service that allows Issuers to automate the
customization, management, and servicing of core and Issuer-registered
optional Card enhancements for all Visa and non-Visa products at the
product, BIN, Account Number range, Registered Program Identification
Number (RPIN), or 16-digit Account Number level.

ID# 0025586 Edition: Oct 2017 | Last Updated: Oct 2014

Glossary-1128 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Glossary
Glossary
Visa Core Rules and Visa Product and Service Rules

Term Definition

Visa Flag Symbol – US Region A Visa-Owned Mark consisting of the Bands Design with the Visa logo
centered in the middle band. A Visa Card must not bear the Visa Flag
Symbol.

ID# 0025316 Edition: Oct 2017 | Last Updated: Oct 2015

Visa Fleet Card A Visa Commercial Card used for the purchase of fuel and vehicle
maintenance services at Merchants classified with one of the following
MCCs: 4468, 4582, 5511, 5532, 5533, 5541, 5542, 5599, 7531, 7534, 7535,
7538, 7542, 7549, 7699.
In the Europe Region, see Visa Drive Card.

ID# 0025317 Edition: Oct 2017 | Last Updated: Oct 2016

Visa Fleet Card Application A Visa Fleet EMV compliant identifier used for Visa Fleet Cards that
Identifier – Canada Region and specifies a unique payment application contained in a compliant Chip
CEMEA Region Card.

ID# 0029232 Edition: Oct 2017 | Last Updated: Oct 2015

Visa Flexible Spending Account A Visa Prepaid Card program administered by an employer, in accordance
(FSA) – US Region with IRS requirements, that permits employees to set aside pre-tax dollars
to pay qualified, out-of-pocket medical expenses not covered by the
employer’s health care plan.

ID# 0025320 Edition: Oct 2017 | Last Updated: Oct 2014

Visa Gift Card A Visa Prepaid Card, designed for consumer gift-giving.

ID# 0025321 Edition: Oct 2017 | Last Updated: Oct 2014

Visa Global ATM Network The network through which an ATM participant provides Cash
Disbursement services to Cardholders by acting as an Issuer, an ATM
Acquirer, or both.

ID# 0025322 Edition: Oct 2017 | Last Updated: Apr 2010

Visa Global Customer Assistance Services provided by Visa Global Customer Care Services to Cardholders
Services and Issuers, including customer and emergency services provided to
Cardholders traveling away from home. These include the:
● Cardholder Inquiry Service
● Emergency Cash Disbursement
● Emergency Card Replacement
● Lost/Stolen Card Reporting

14 October 2017 Visa Confidential Glossary-1129

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Glossary
Glossary
Visa Core Rules and Visa Product and Service Rules

Term Definition
● Exception file updates
● Visa TravelMoney customer service

ID# 0024678 Edition: Oct 2017 | Last Updated: Oct 2015

Visa Global Customer Care The 24-hour-a-day, 7-day-a-week centers that provide services including:
Services
● Those specified in the Visa Global Customer Assistance Services
Program
● Information and certain types of non-emergency assistance while
traveling

ID# 0025343 Edition: Oct 2017 | Last Updated: Oct 2010

Visa Higher Priority Payment The Payment Application with the highest priority on a Visa Multichoice
Application – Europe Region Card and a Visa SimplyOne Card.

ID# 0029759 Edition: Oct 2017 | Last Updated: Oct 2016

Visa ICS Prescreen Service – US An optional feature of Visa Advanced ID Solutions that allows Members to
Region select data from the Issuers' Clearinghouse Service databases to create a
suppression file before mailing solicitations for Cards, non-Visa cards, or
other Visa or non-Visa products.

ID# 0025000 Edition: Oct 2017 | Last Updated: Oct 2014

Visa Inc. A Delaware stock corporation.

ID# 0025328 Edition: Oct 2017 | Last Updated: Apr 2010

Visa Incentive Card A consumer Visa Prepaid Card, designed to enable a business entity to
provide consumer funds in the form of promotional discounts, rebates, or
corporate incentives such as bonuses.

ID# 0025329 Edition: Oct 2017 | Last Updated: Oct 2010

Visa Infinite Business Card – A Visa Card targeted to the small business market that has attributes
Canada Region exceeding that of a Visa Business Card.

ID# 0025630 Edition: Oct 2017 | Last Updated: Oct 2014

Visa Infinite Business Card – LAC A Visa Business Card that has attributes equal to or exceeding those of a
Region Visa Infinite Card and that is targeted to small businesses.

ID# 0029981 Edition: Oct 2017 | Last Updated: Apr 2017

Glossary-1130 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Glossary
Glossary
Visa Core Rules and Visa Product and Service Rules

Term Definition

Visa Infinite Card A Product Name for a Visa Card that has attributes exceeding those of a
Visa Gold Card and Visa Platinum.

ID# 0025331 Edition: Oct 2017 | Last Updated: Apr 2010

Visa Infinite Exclusive Privileges Exclusive privileges made available to Visa Infinite Cardholder through
Merchant partnerships. 

ID# 0025332 Edition: Oct 2017 | Last Updated: Oct 2015

Visa Infinite Privilege Card – A Visa Card targeted to the high-affluent consumer that has attributes
Canada Region exceeding those of a Visa Infinite Card.

ID# 0027720 Edition: Oct 2017 | Last Updated: Oct 2014

Visa Integrated Circuit Card Chip Card and terminal requirements for Visa Smart Payment programs
Specification (VIS) that serve as companion specifications to the EMV Integrated Circuit Card
Specifications for Payment Systems (EMV).

ID# 0027328 Edition: Oct 2017 | Last Updated: Oct 2014

Visa IntelliLink Spend An optional service provided to Members and their Visa Commercial Card
Management clients to access and manage commercial multi-program data, reports,
statements, and expense management.

ID# 0025614 Edition: Oct 2017 | Last Updated: Oct 2015

Visa Interchange Directory Effective through 13 October 2017

A Visa directory containing contact information about Members and
processors.

ID# 0026130 Edition: Oct 2017 | Last Updated: Apr 2017

Visa International Servicios de The organization that operates the Visa network in certain countries in
Pago España, S.R.L.U. Central and South America.

ID# 0028920 Edition: Oct 2017 | Last Updated: Oct 2014

Visa Large Purchase Advantage A type of Visa Purchasing Card issued to Client Organizations for the
purpose of enabling payment for large-ticket purchases in a Commercial
Payables environment.

ID# 0027089 Edition: Oct 2017 | Last Updated: Oct 2015

14 October 2017 Visa Confidential Glossary-1131

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Glossary
Glossary
Visa Core Rules and Visa Product and Service Rules

Term Definition

Visa Lower Priority Payment The Payment Application(s) with a lower priority on a Visa Multichoice
Application – Europe Region Card and a Visa SimplyOne Card.

ID# 0029760 Edition: Oct 2017 | Last Updated: Oct 2016

Visa Meetings Card A Visa Card issued to commercial entities in the public and private sector
for commercial purchases associated with business meetings and events.

ID# 0025350 Edition: Oct 2017 | Last Updated: Oct 2015

Visa Merchant Alert Service – A database of Merchants whose contracts with their Acquirers have been
Europe Region terminated for cause, as follows:
Visa Merchant Alert Service Listing Reason Codes – Europe Region
Listing Reason Description of Cause
Code

1 Exceeds objective reporting standards (such as

fraud, counterfeit)

2 Laundering

3 Excessive Chargebacks

4 Insolvency

5 Cardholder information misuse

6 Agreement violation

7 Card scheme violation

8 Questionable Merchant

ID# 0029609 Edition: Oct 2017 | Last Updated: Oct 2016

Visa Merchant Direct Exchange A direct link between a Merchant and VisaNet for Authorization or Online
Financial Transaction processing in the V.I.P. System.

ID# 0027068 Edition: Oct 2017 | Last Updated: Oct 2017

Visa Merchant Trace System A risk management service that allows a participating Member to:
● Submit information about a Merchant it has terminated
● Verify, before signing, that a Merchant is not listed with the service
● Query if a Merchant has been identified as non-compliant with one of
the Visa risk management programs

Glossary-1132 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Glossary
Glossary
Visa Core Rules and Visa Product and Service Rules

Term Definition
● Obtain risk profile information on an MCC and country

ID# 0026136 Edition: Oct 2017 | Last Updated: Oct 2015

Visa Micro Tag A Contactless Device issued as a companion to a corresponding full-size

Visa Card.

ID# 0028917 Edition: Oct 2017 | Last Updated: Oct 2014

Visa Mini Card A miniaturized version of a Visa Card or Visa Electron Card that must both:
● Provide the designated level of utility promised to the Cardholder
● Contain the physical elements and data components required to
complete a Transaction

ID# 0025355 Edition: Oct 2017 | Last Updated: Oct 2014

Visa Mobile Payment The payment application that resides in a Mobile Payment Device.
Application
ID# 0026786 Edition: Oct 2017 | Last Updated: Oct 2015

Visa Mobile Prepaid – AP A mobile-optimized, Visa virtual prepaid product where the Account
Region, CEMEA Region, and LAC Number is used to access funds stored in an account such as a consumer,
Region business, or Mobile Money Agent’s mobile money account.

ID# 0027165 Edition: Oct 2017 | Last Updated: Oct 2015

Visa Multichoice Card – Europe A Chip Card that includes a combination of two or more Payment
Region Applications on the same account.

ID# 0029761 Edition: Oct 2017 | Last Updated: Oct 2016

Visa Multinational Program A Visa program that supports the delivery of Visa commercial solutions to
Multinational Companies.

ID# 0026030 Edition: Oct 2017 | Last Updated: Apr 2012

Visa Online A password-protected website that provides Members, VisaNet Processors,

and other authorized users with access to Visa information.

ID# 0025360 Edition: Oct 2017 | Last Updated: Oct 2014

14 October 2017 Visa Confidential Glossary-1133

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Glossary
Glossary
Visa Core Rules and Visa Product and Service Rules

Term Definition

Visa Payables Automation An optional electronic payment solution that enables Issuers to automate
their accounts payable processes using Visa Commercial Cards and one of
the Visa Commercial Solutions Data and Reporting Tools.

ID# 0026535 Edition: Oct 2017 | Last Updated: Oct 2012

Visa Payment Application A software application contained within a Chip or payment data encoded
on a Magnetic Stripe that defines the parameters for processing a Visa
Transaction and meets the minimum requirements of the Visa Program.

ID# 0025361 Edition: Oct 2017 | Last Updated: Apr 2010

Visa Payment Controls An optional Visa service that allows Cardholders to monitor and control
Card use by authorizing Issuers to selectively block certain types of Visa
Transactions processed through VisaNet, based on the list of available
control criteria (for example: MCC, dollar amount, location).

ID# 0027235 Edition: Oct 2017 | Last Updated: Oct 2016

Visa Payroll A Visa Prepaid Card that enables employers to offer employees a Visa Card
as an alternative to the disbursement of employment wages or salary via a
check.

ID# 0025363 Edition: Oct 2017 | Last Updated: Oct 2010

Visa payWave Application A Visa application contained on a Chip that enables a Visa Contactless
Payment Specification-compliant Contactless Payment Transaction to be
performed.

ID# 0027792 Edition: Oct 2017 | Last Updated: Oct 2014

Visa Platinum A Card product that has attributes equal to or exceeding those of a Visa
Gold Card.

ID# 0025366 Edition: Oct 2017 | Last Updated: Apr 2010

Visa Platinum Business Card – A Visa Business Card that is issued as specified in Section 4.15, “Visa
AP and CEMEA Regions Platinum Business.”

ID# 0027962 Edition: Oct 2017 | Last Updated: Oct 2017

Visa Platinum Business Card – A Visa Business Card that has attributes equal or exceeding those of a Visa
LAC Region Platinum Card and that is targeted to small businesses.

ID# 0027674 Edition: Oct 2017 | Last Updated: Oct 2014

Glossary-1134 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Glossary
Glossary
Visa Core Rules and Visa Product and Service Rules

Term Definition

Visa Premium Corporate Card – A Corporate Visa card targeted to mid-to-large size companies that
LAC Region is primarily used to pay for senior executives' business travel and
entertainment expenses.

ID# 0027754 Edition: Oct 2017 | Last Updated: Oct 2015

Visa Prepaid Card A Visa Card used to access funds in a Visa Prepaid Account or a Card
where monetary value is stored on a Chip.

ID# 0024996 Edition: Oct 2017 | Last Updated: Oct 2014

Visa Prepaid Load Service A processing service that enables loading and Settlement of funds to a
Visa Prepaid Card at a Prepaid Partner.

ID# 0025374 Edition: Oct 2017 | Last Updated: Oct 2016

Visa Prepaid Remittance Card A Visa Prepaid Card issued to facilitate cross-border remittances between a
sender and a recipient in a foreign country.

ID# 0028030 Edition: Oct 2017 | Last Updated: Oct 2014

Visa Prepaid Reseller A financial institution or other entity that contracts with a Visa Prepaid
Card Issuer for the purpose of reselling Visa Prepaid Cards either
independently or as part of other products or services and where the sale
of the Visa Prepaid Cards is not the organization’s or financial institution’s
or entity’s primary business.

ID# 0028031 Edition: Oct 2017 | Last Updated: Oct 2014

Visa Product and Service Rules A set of documents comprised of:

● Visa Product and Service Rules: Licensing and Numerics Management
● Visa Product and Service Rules: Use of Marks
● Visa Product and Service Rules: Issuance
● Visa Product and Service Rules: Acceptance
● Visa Product and Service Rules: ATM
● Visa Product and Service Rules: Transaction Processing
● Visa Product and Service Rules: Processing Products
● Visa Product and Service Rules: Interchange
● Visa Product and Service Rules: Risk
● Visa Product and Service Rules: Dispute Resolution

14 October 2017 Visa Confidential Glossary-1135

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Glossary
Glossary
Visa Core Rules and Visa Product and Service Rules

Term Definition
● Visa Product and Service Rules: Fees and Non-Compliance Assessments

ID# 0028032 Edition: Oct 2017 | Last Updated: Oct 2014

Visa Products Visa Cards, Visa Electron Cards, components, or secure features that relate
to Card production, manufacture, personalization, or fulfillment by a
Visa-approved manufacturer, Third-Party Personalizer, or Visa-approved
fulfillment vendor.

ID# 0029645 Edition: Oct 2017 | Last Updated: Oct 2016

Visa Program A program through which a Member provides product- or payment-

related services to Visa Cardholders or Merchants by acting as an Issuer, an
Acquirer, or both.
In the Canada Region, a Visa Program may be an aggregation of individual
Visa Card Programs.

ID# 0025377 Edition: Oct 2017 | Last Updated: Oct 2015

Visa Purchasing Card A Visa Card issued to commercial entities (public and private) that is used
for commercial purchases.

ID# 0025380 Edition: Oct 2017 | Last Updated: Oct 2015

Visa ReadyLink – US Region A Visa processing service that enables the Authorization and Settlement,
through VisaNet, of funds associated with an Issuer-approved load
Transaction to a Visa Prepaid Card or to another Non-Visa Branded
Account at a Prepaid Partner.

ID# 0025384 Edition: Oct 2017 | Last Updated: Oct 2014

Visa Region Any of the 6 national or multinational geographic areas, as follows:

● Asia-Pacific (AP) Region
● Canada (CAN) Region
● Central and Eastern Europe, Middle East and Africa (CEMEA) Region
● Europe Region
● Latin America and Caribbean (LAC) Region
● United States of America (US) Region

ID# 0025386 Edition: Oct 2017 | Last Updated: Oct 2016

Glossary-1136 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Glossary
Glossary
Visa Core Rules and Visa Product and Service Rules

Term Definition

Visa Reserved BIN Range – A range of BINs, assigned and licensed by Visa, that is used internally by an
Europe Region organization solely to create reserved, private identifiers in the place of an
Account Number.

ID# 0029763 Edition: Oct 2017 | Last Updated: Oct 2016

Visa Resolve Online An online Visa service for the retrieval and transmission of dispute
resolution information and documentation.
In the Europe Region, see Electronic Documentation Transfer Method.

ID# 0025388 Edition: Oct 2017 | Last Updated: Oct 2017

Visa Restricted Effective 14 October 2017

A classification label assigned to Visa proprietary information (highly
sensitive business or technical information) or personal data that
requires the highest degree of protection and the strictest standards
of diligence and care to prevent unauthorized disclosure or business
harm to Visa.
Visa Restricted information that contains identifiable Cardholder data
or personally identifiable information and is subject to regulatory
requirements or industry compliance standards is further classified as
"Visa Restricted – Personal Data."

ID# 0030035 Edition: Oct 2017 | Last Updated: New

Visa Rules A set of documents comprised of:

● Visa Core Rules
● Visa Product and Service Rules
● Visa Payment System Operating Regulations – Russia (applicable to
clients of Visa Payment System LLC)
● Visa International Travelers Cheque Operating Regulations (applicable
to Members participating in the Visa Travelers Cheque Program)
● V PAY Operating Regulations (applicable to Europe Members
participating in the V PAY program)
● Visa Supplemental Requirements

ID# 0028033 Edition: Oct 2017 | Last Updated: Oct 2017

14 October 2017 Visa Confidential Glossary-1137

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Glossary
Glossary
Visa Core Rules and Visa Product and Service Rules

Term Definition

Visa SavingsEdge – US Region A program offered by Visa to eligible Visa Business Cardholders that
enables enrolled Cardholders to receive discounts in the form of statement
credits for qualifying purchases made at participating Merchants.

ID# 0026272 Edition: Oct 2017 | Last Updated: Oct 2014

Visa Scheme Processor – Europe A Member or a third party that provides Authorization, Clearing,
Region Settlement, or payment-related processing services for Merchants or
Members.

ID# 0029764 Edition: Oct 2017 | Last Updated: Oct 2016

Visa Secure Electronic A payment service that provides payment information security over the
Commerce – Europe Region internet and other networks for a Cardholder using a Card and Cardholder
access device to conduct an Electronic Commerce Transaction.

ID# 0029765 Edition: Oct 2017 | Last Updated: Oct 2016

Visa Settlement Bank A bank where Visa maintains its Settlement accounts and performs funds
transfer for Settlement.

ID# 0025391 Edition: Oct 2017 | Last Updated: Apr 2010

Visa Signature Business – A Visa Card that is issued as specified in Section 4.16, “Visa Signature
CEMEA Region Business.”

ID# 0029188 Edition: Oct 2017 | Last Updated: Apr 2015

Visa Signature Business Card – A Visa Business Card that has attributes equal to or exceeding those of a
LAC Region Visa Signature Card and that is targeted to small businesses.

ID# 0029980 Edition: Oct 2017 | Last Updated: Apr 2017

Visa Signature Card A product name for a Visa Card that has attributes exceeding those of a
Visa Gold Card and Visa Platinum.

ID# 0025394 Edition: Oct 2017 | Last Updated: Oct 2015

Visa SimplyOne Card – Europe A Chip Card that includes a combination of two Payment Applications,
Region including duplications of application instances, on two different Account
Numbers.

ID# 0029766 Edition: Oct 2017 | Last Updated: Oct 2016

Glossary-1138 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Glossary
Glossary
Visa Core Rules and Visa Product and Service Rules

Term Definition

Visa Smart Payment EMV-Compliant and VIS-Compliant applications that provide payment
service options and controls to Issuers of Chip Cards bearing the Visa
Brand Mark or the Visa Brand Mark with the Electron Identifier.

ID# 0025397 Edition: Oct 2017 | Last Updated: Apr 2013

Visa Supplemental Requirement The current version (unless otherwise specified) of a publication or website
included in Appendix A, “Visa Supplemental Requirements.”

ID# 0028034 Edition: Oct 2017 | Last Updated: Oct 2016

Visa Surcharge Cap – US Region For a Merchant in the US Region or a US Territory, the average Merchant
and US Territories Discount Rate that a Merchant pays to its Acquirer for Visa Credit Card
Transactions. The average Merchant Discount Rate is calculated based
on Visa Credit Card Transactions conducted by the Merchant for the
preceding one or 12 months, at the Merchant's option.

ID# 0027538 Edition: Oct 2017 | Last Updated: Oct 2014

Visa Traditional – US Region A Visa Consumer Credit Card, excluding Visa Signature, Visa Signature
Preferred, and Visa Infinite.

ID# 0025399 Edition: Oct 2017 | Last Updated: Oct 2015

Visa Traditional Rewards Card – A consumer credit product that enables Cardholders, based on their
US Region qualifying purchases, to earn units of rewards currency consisting of either:
● Points that are redeemable for cash, cash-equivalent rewards (gift
certificate, gift card, or statement credit), or any other reward option
permitted upon prior approval by Visa
● Air miles that are redeemable for air travel

ID# 0025400 Edition: Oct 2017 | Last Updated: Oct 2014

Visa Transaction Alerts Service An optional Visa service that enables Cardholder notification of
Transactions occurring on their Cards or accounts in near-real time.

ID# 0025728 Edition: Oct 2017 | Last Updated: Oct 2015

Visa Transaction Information Any Transaction information or data that is contained in either the
Authorization message or Clearing Record.

ID# 0025402 Edition: Oct 2017 | Last Updated: Oct 2016

14 October 2017 Visa Confidential Glossary-1139

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Glossary
Glossary
Visa Core Rules and Visa Product and Service Rules

Term Definition

Visa TravelMoney A Visa Prepaid Card that may be used for an ATM Cash Disbursement or at
the Point-of-Transaction (if a Visa-owned Mark appears on the card).

ID# 0025408 Edition: Oct 2017 | Last Updated: Oct 2016

Visa Ultra High Net Worth Card A Visa Card targeted to the high-affluent consumer that has attributes
– AP Region and CEMEA Region exceeding those of a Visa Infinite Card.

ID# 0029195 Edition: Oct 2017 | Last Updated: Oct 2015

Visa US Common Debit An EMV-compliant Application Identifier licensed for use with EMV- and
Application Identifier – US VIS-based applications for the purpose of processing a transaction covered
Region by the Dodd-Frank Act and Federal Reserve Board Regulation II on certain
debit products.

ID# 0027582 Edition: Oct 2017 | Last Updated: Oct 2014

Visa US Regulation II A certification program that enables an Issuer in the US Region or a US

Certification Program – US Territory to certify the status of its consumer debit, commercial debit, and
Region and US Territories prepaid portfolios in alignment with US Federal Reserve Board Regulation
II, 12 CFR Part 235.
The program also enables an Issuer in the US Region or a US Territory to
notify Visa of its compliance with the final fraud-prevention standards of
the US Federal Reserve Board Regulation II, 12 CFR Part 235.

ID# 0026999 Edition: Oct 2017 | Last Updated: Oct 2014

Visa Worldwide Pte. Ltd. The organization operating the Visa Network in the AP Region.

ID# 0025416 Edition: Oct 2017 | Last Updated: Apr 2010

Visa-Owned Marks All trademarks owned by Visa.

ID# 0025216 Edition: Oct 2017 | Last Updated: Oct 2015

Visa/Plus ATM An ATM that:

● Displays the Visa Brand Mark and the Plus Symbol
● May also display the Visa Brand Mark with the Electron Identifier

ID# 0025368 Edition: Oct 2017 | Last Updated: Apr 2010

Glossary-1140 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Glossary
Glossary
Visa Core Rules and Visa Product and Service Rules

Term Definition

VisaNet The systems and services, including the V.I.P. System, Visa Europe
Authorization Service, BASE II, and the Visa Europe Clearing and
Settlement System, through which Visa delivers online financial processing,
Authorization, Clearing, and Settlement services to Members, as
applicable.

ID# 0025218 Edition: Oct 2017 | Last Updated: Oct 2016

VisaNet Access Point Visa hardware or software, or other Visa-approved means of authorized
access that provides access to VisaNet and is located on the premises of a
Member, non-Member agent of a Member, or Merchant.

ID# 0025219 Edition: Oct 2017 | Last Updated: Oct 2017

VisaNet Interchange Center A Visa facility that operates the VisaNet data processing systems and
support networks.
In the Europe Region, this rule does not apply. Where a Member uses Visa
for processing, as specified in Section 1.1.1.2, “Applicability of Processing
Rules – Europe Region,” it must refer to Visa Europe Operating Regulations
– Processing.

ID# 0025229 Edition: Oct 2017 | Last Updated: Oct 2016

VisaNet Manuals A suite of documents that includes:

BASE II Clearing Data Codes; BASE II Clearing Edit Package Messages;
BASE II Clearing Edit Package Operations Guide; BASE II Clearing Edit
Package Reports; BASE II Clearing Interchange Formats, TC 01 to TC 48;
BASE II Clearing Interchange Formats, TC 50 to TC 92; BASE II Clearing PC
Edit Package for Windows User’s Guide; BASE II Clearing Reports; BASE II
Clearing Services; BASE II Clearing System Overview; BASE II Clearing VML
Developer Handbook; BASE II Clearing VML Formats; V.I.P. System BASE
I Processing Specifications; V.I.P. System BASE I Technical Specifications,
Volume 1; V.I.P. System BASE I Technical Specifications, Volume 2; V.I.P.
System Overview; V.I.P. System Reports; V.I.P. System Services, Volume 1; V.I.P.
System Services, Volume 2; V.I.P. System SMS ATM Processing Specifications
(International); V.I.P. System SMS ATM Technical Specifications, Volume 1;
V.I.P. System SMS ATM Technical Specifications, Volume 2; V.I.P. System SMS
Interlink Client Implementation Guide; V.I.P. System SMS Interlink Technical
Specifications; V.I.P. System SMS POS (Visa & Visa Electron) Processing
Specifications (International); V.I.P. System SMS POS (Visa & Visa Electron)
Technical Specifications, Volume 1; V.I.P. System SMS POS (Visa & Visa
Electron) Technical Specifications, Volume 2; V.I.P. System SMS Processing
Specifications (US); VisaNet Settlement Service (VSS) User’s Guide, Volume
1, Specifications; VisaNet Settlement Service (VSS) User’s Guide, Volume 2,
Reports

14 October 2017 Visa Confidential Glossary-1141

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Glossary
Glossary
Visa Core Rules and Visa Product and Service Rules

Term Definition
In the Europe Region, this rule does not apply. Where a Member uses Visa
for processing, as specified in Section 1.1.1.2, “Applicability of Processing
Rules – Europe Region,” it must refer to Visa Europe Operating Regulations
– Processing.

ID# 0027326 Edition: Oct 2017 | Last Updated: Oct 2016

VisaNet Processor A Member, or Visa-approved non-Member, that is directly connected to

VisaNet and that provides Authorization, Clearing, or Settlement services
to Merchants and/or Members.
In the Europe Region, see also Visa Scheme Processor.

ID# 0025230 Edition: Oct 2017 | Last Updated: Oct 2016

VisaNet Settlement Service The VisaNet system that provides Settlement reporting and funds transfer
services to BASE II and V.I.P. System Clearing Processors.

ID# 0025232 Edition: Oct 2017 | Last Updated: Oct 2016

Voice Authorization An Approval Response obtained through interactive communication

between an Issuer and an Acquirer, or their VisaNet Processors through
telephone or facsimile communications.

ID# 0025417 Edition: Oct 2017 | Last Updated: Oct 2016

W
Waiver A temporary, formal consent granted by Visa that permits a Member or
Members to not comply with one or more specific rules in the Visa Rules
for a specified period of time.

ID# 0026498 Edition: Oct 2017 | Last Updated: Oct 2016

Wire Transfer Money Order – US A check or money order purchased by a Cardholder from a Wire Transfer
Region Money Order Merchant.

ID# 0025434 Edition: Oct 2017 | Last Updated: Oct 2014

Wire Transfer Money Order A Merchant that sells money orders by electronic funds transfer.
Merchant – US Region
ID# 0025435 Edition: Oct 2017 | Last Updated: Oct 2014

Glossary-1142 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Glossary
Glossary
Visa Core Rules and Visa Product and Service Rules

Term Definition

Wire Transfer Money Order A Quasi-Cash Transaction representing the sale of a Wire Transfer Money
Transaction – US Region Order for transfer to a payee (who may or may not be the Cardholder) by
electronic funds transfer.

ID# 0025436 Edition: Oct 2017 | Last Updated: Oct 2014

Workout Period As a part of the Visa Chargeback Monitoring Program (VCMP) and Visa
Fraud Monitoring Program (VFMP), a 3-month remediation period during
which Visa manages a corrective-action plan between a Merchant and
its Acquirer to bring the Merchant's Chargeback or Fraud Activity within
acceptable levels. The Workout Period is not applicable to any of the
following:
● High-Brand Risk Merchants, as specified in Section 10.4.6.1, “High-
Brand Risk MCCs”
● Merchants that exceed the excessive Chargeback or Fraud Activity
thresholds
● Merchants that are escalated to the VCMP high-risk program or
the VFMP high-risk program if Visa determines that the Merchant's
activities may cause undue harm to the goodwill of the Visa system

ID# 0025701 Edition: Oct 2017 | Last Updated: Oct 2016

X
No glossary terms available for
X. ID# 0025513 Edition: Oct 2017 | Last Updated: Apr 2010

Y
No glossary terms available for
Y. ID# 0025514 Edition: Oct 2017 | Last Updated: Apr 2010

Z
Zero Floor Limit A Floor Limit with a currency amount of zero.

ID# 0025441 Edition: Oct 2017 | Last Updated: Oct 2014

14 October 2017 Visa Confidential Glossary-1143

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.
 Glossary
Glossary
Visa Core Rules and Visa Product and Service Rules

Glossary-1144 Visa Confidential 14 October 2017

Notice: This information is proprietary and CONFIDENTIAL to Visa. It is distributed to Visa participants for use exclusively in managing their Visa programs. It must
not be duplicated, published, distributed or disclosed, in whole or in part, to merchants, cardholders or any other person without prior written permission from Visa.
© 2014—2017 Visa. All Rights Reserved.