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Interview Assessment Form

This document contains an interview assessment form for evaluating a candidate for a position. It lists various attributes that are rated on a scale of 1 to 4, including personality, communication skills, mental ability, attitude, interpersonal skills, teamwork, analytical thinking, customer orientation, numeric ability, perseverance, result orientation, self-confidence, initiative, and industry knowledge. The candidate's education, experience, overall rating, recommendation, and remarks are also included. The form is to be completed and signed by HR, Process Manager, and Business Manager, with the Director of Operations only signing if the candidate is recommended for hiring.

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Ravi b
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161 views

Interview Assessment Form

This document contains an interview assessment form for evaluating a candidate for a position. It lists various attributes that are rated on a scale of 1 to 4, including personality, communication skills, mental ability, attitude, interpersonal skills, teamwork, analytical thinking, customer orientation, numeric ability, perseverance, result orientation, self-confidence, initiative, and industry knowledge. The candidate's education, experience, overall rating, recommendation, and remarks are also included. The form is to be completed and signed by HR, Process Manager, and Business Manager, with the Director of Operations only signing if the candidate is recommended for hiring.

Uploaded by

Ravi b
Copyright
© © All Rights Reserved
Available Formats
Download as DOC, PDF, TXT or read online on Scribd
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Confidential

Interview Assessment Form – CCE


Name: Source:
Position : Deptt:

Assess the candidate on the following attributes / parameters on a four foint scale as defined below :
Rating Scale : 1 – Unacceptable; 2 – Marginal; 3- Meets Requirements; 4 – Above Requirements.
Attribute / Parameter HR Process Business
Manager Manager
Personality : Courteous, enthusiastic, confident,. 
Oral Communication: Clarity, content & structuring of Verbal communication. Good voice
Communication Skills: Communicate data and information clearly, persuade a unwilling or neutral
customer to consider the product; manage irate customers. Probe prospective customers to establish
their needs and create a need fro the product
Mental Ability : Alertness, logic, perception, judgment, organization of thoughts, comprehends what
you are trying to say, asks relevant questions, gives structured answers to questions. Ability to learn
new concepts. 
Attitude : Willingness to learn and work, co-operation, positive approach to problems, open & willing
to new ideas.
Interpersonal skills: Ability to get along and interact positively with co-workers.

Team work : Working cooperatively with others to resolve issues, which impede accomplishment of
results. Putting Organizational Goals before personal objectives.

Analytical Thinking: The ability to tackle a problem by using a logical, systematic, sequential
approach.

Customer orientation: The ability to demonstrate concern for satisfying one's external and/or
internal customers.

Numeric Ability: Understanding of basic mathematical concepts – Percentages, Rate of Interest,

Perseverance : Willingness to work on a task to achieve desired results. The drive to pursue a case
till success is achieved.

Result Orientation : Clarity of purpose and focus on the desired outcomes. The drive to accomplish
targets. Self motivated.

Self Confidence: Faith in one's own ideas and capability to be successful; willingness to take an
independent position in the face of opposition.

Initiative : Ability to propose & start new things on his / her own without guidance & supervision .

Industry Knowledge : Awareness and understanding of the BPO Industry.

Education : Graduate
Experience : Prior Experience of working in a Call Centre / BPO
Overall rating

HR Process Manager Business Manager Director Operations*


Overall Rating
Recommendation
Remarks

Signature

Date
Name

*Director Operations to sign off only if candidate is recommended for hiring.

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