HP LaserJet Enterprise M506, MFP M527,

Pro M501 service and support training

Table of contents

1 HP LaserJet Enterprise M506, MFP M527, Pro M501 series service and support training ...................................... 1

2 Tour the printer ............................................................................................................................................. 3

Student performance objectives ........................................................................................................................... 4
Printer introduction ............................................................................................................................................... 5
Printer overview .................................................................................................................................. 5
Bundles and features - HP LaserJet Enterprise M506, MFP M527, Pro M501 .................................... 6
Bundle and features overview .......................................................................................... 6
Introduction .................................................................................................... 6
HP LaserJet Enterprise M506 bundles ........................................................... 6
HP LaserJet Enterprise MFP M527 bundles ................................................... 7
Printer views ........................................................................................................................................................ 10
Printer views (M506) ......................................................................................................................... 10
Printer front view ............................................................................................................ 10
Printer back view ............................................................................................................ 11
Printer views (MFP M527) ................................................................................................................. 12
Printer front view ............................................................................................................ 12
Printer back view ............................................................................................................ 13
Printer specifications ........................................................................................................................................... 14
Printer specifications overview ......................................................................................................... 14
Technical specifications .................................................................................................................... 14
M506 printer specifications ............................................................................................ 15
Technical specifications ................................................................................ 15
MFP M527 printer specifications .................................................................................... 17
Technical specifications ................................................................................ 17
Printer dimensions ............................................................................................................................ 19
Printer dimensions overview .......................................................................................... 19
Dimensions for the printers, as sold .............................................................................. 19
Dimensions for the input and output accessories .......................................................... 20
Dimensions for sample combinations of the printers and optional accessories .......... 21
Dimensions for sample combinations of the printers and optional
accessories overview .................................................................................... 21

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 Sample printer dimensions .......................................................................... 22
Power consumption, electrical specifications, and acoustic emissions ........................................... 23
Power consumption, electrical specifications, and acoustic emissions ........................ 23
Operating-environment range .......................................................................................................... 24
Set up and configuration tools ............................................................................................................................ 25
Remote management .......................................................................................................................................... 26
HP FutureSmart firmware ................................................................................................................................... 27
Accessories .......................................................................................................................................................... 28
Supplies ............................................................................................................................................................... 29

3 Set up and configure .................................................................................................................................... 31

Student performance objectives ......................................................................................................................... 32
Set up process overview ...................................................................................................................................... 33
Install and set up the printer hardware ............................................................................................................... 34
Connect the cables ............................................................................................................................ 35
Use Initial Setup to enable features and configure basic settings (touchscreen models) .............. 35
Introduction .................................................................................................................... 35
Basic email settings (MFPs only) .................................................................................... 35
Basic fax settings (MFP fax printers only) ...................................................................... 36
Retrieve from USB settings ............................................................................................ 37
Load trays .......................................................................................................................................... 37
Load the paper trays overview ....................................................................................... 37
Load the trays ................................................................................................................. 37
Load paper to Tray 1 (multipurpose tray) .................................................... 37
Load paper to Trays 2, 3, 4, and 5 ................................................................ 39
Load and print envelopes ............................................................................................... 42
Introduction .................................................................................................. 42
Print envelopes ............................................................................................. 43
Envelope orientation .................................................................................... 43
Set the paper size and paper type .................................................................................................... 43
Apply a keyboard overlay (M527) ..................................................................................................... 44

4 Software ..................................................................................................................................................... 47
Student performance objectives ......................................................................................................................... 48
System requirements for the CD ......................................................................................................................... 49
Supported operating systems ............................................................................................................................. 50
Mobile printing solutions ..................................................................................................................................... 53
Windows software installations .......................................................................................................................... 54
Direct USB cable connection–Windows 7 .......................................................................................... 54
Network connection–Windows 10 .................................................................................................... 54
Mac OS X installations ......................................................................................................................................... 55

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 Direct USB cable connection ............................................................................................................. 55
Network connection .......................................................................................................................... 55
Support ................................................................................................................................................................ 56
Troubleshooting ................................................................................................................................ 56

5 Use and maintain ......................................................................................................................................... 59

Student performance objectives ......................................................................................................................... 60
Control panel walkaround ................................................................................................................................... 61
Control panel walkaround overview ................................................................................................. 61
Control-panel view (M506 4-line control panel, n and dn models only) .......................................... 62
Control-panel view (M506 touchscreen control panel, x model only) ............................................. 63
Control-panel view (MFP M527) ........................................................................................................ 64
HP Embedded Web Server (EWS) ........................................................................................................................ 67
Overview ............................................................................................................................................ 67
EWS Tabs and menus ........................................................................................................................ 67
Key printer features and tasks ............................................................................................................................ 69
Print ................................................................................................................................................... 69
Print overview ................................................................................................................. 69
Print from the USB port .................................................................................................. 69
Introduction .................................................................................................. 69
Enable the USB port for printing .................................................................. 69
Print USB documents .................................................................................... 70
Store print jobs on the printer to print later ................................................................... 70
Store print jobs on the printer to print later overview ................................. 70
Create a stored job (Windows) ...................................................................... 70
Create a stored job (OS X) ............................................................................. 72
Print a stored job .......................................................................................... 72
Delete a stored job ........................................................................................ 73
Stapler/Stacker Settings menu (MFP M527 models only) .............................................. 74
Copy (MFP M527 models only) .......................................................................................................... 74
Make a copy ..................................................................................................................... 74
Copy on both sides (duplex) ............................................................................................ 74
Additional copy tasks ...................................................................................................... 75
Scan (MFP M527 models only) .......................................................................................................... 75
Set up Scan to Email ....................................................................................................... 75
Introduction .................................................................................................. 75
Before you begin ........................................................................................... 75
Method one: Use the E-mail Setup page ...................................................... 76
Method two: Use the E-mail Setup Wizard .................................................. 82
Set up Send to E-mail to use Office 365 Outlook ......................................... 84
Solve problems with email ........................................................................... 85

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 Set up Scan to USB Drive ................................................................................................. 86
Introduction .................................................................................................. 86
Enable Scan to USB Drive ............................................................................. 86
Configure default scan options .................................................................... 87
Configure the default file name settings ..................................................... 89
Set up Scan to SharePoint® (Flow models only) ............................................................. 90
Introduction .................................................................................................. 90
Enable Scan to SharePoint® ......................................................................... 90
Scan and save a file directly to a Microsoft SharePoint® site ...................... 91
Create a Quick Set ........................................................................................................... 92
Scan and send to email ................................................................................................... 93
Introduction .................................................................................................. 93
Scan and send a document to email ............................................................ 93
Scan and send to network folder .................................................................................... 94
Introduction .................................................................................................. 94
Scan and save the document to a folder ...................................................... 94
Scan and send to USB Flash Drive .................................................................................. 95
Introduction .................................................................................................. 95
Scan and save the document to a USB flash drive ....................................... 95
Additional scan tasks ...................................................................................................... 95
Fax (MFP M527 models only) ............................................................................................................ 96
Set up fax ........................................................................................................................ 96
Introduction .................................................................................................. 96
Set up fax by using the printer control panel .............................................. 96
Change fax configurations .............................................................................................. 96
Introduction .................................................................................................. 96
Fax dialing settings ...................................................................................... 96
General fax send settings ............................................................................. 97
Fax receive settings ...................................................................................... 98
Send a fax ........................................................................................................................ 99
Additional fax tasks ...................................................................................................... 100
Security features ............................................................................................................................. 100
Security features overview ........................................................................................... 100
Manage security settings ............................................................................................. 100
Manage security settings overview ........................................................... 100
Security tab ................................................................................................ 101
Networking tab ........................................................................................... 101
Access control ............................................................................................................... 102
Overview ..................................................................................................... 102
Secure the HP Embedded Web Server ....................................................... 102
Lock the control panel menus .................................................................... 103

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 Data and file security .................................................................................................... 103
Data and file security overview .................................................................. 103
Encryption support: HP High-Performance Secure Hard Disks ................. 104
Protect stored data ..................................................................................... 105
IP Security (IPsec) ....................................................................................... 105
Customer self-repair (CSR) parts and supplies ................................................................................................. 106
CSR parts and supplies overview .................................................................................................... 106
Customer self-repair (CSR) A parts and assemblies ....................................................................... 106
Introduction .................................................................................................................. 106
Toner cartridge ............................................................................................................. 107
Step 1: Remove the toner cartridge ........................................................... 107
Step 2: Unpack the replacement toner cartridge ...................................... 108
Step 3: Install the toner cartridge .............................................................. 109
Staple cartridge (MFP M527) ........................................................................................ 111
Step 1: Remove the staple cartridge .......................................................... 111
Step 3: Unpack the replacement staple cartridge ..................................... 111
Step 3: Install the staple cartridge ............................................................. 112
Document feeder maintenance kit (MFP M527) .......................................................... 114
Step 1: Remove the document feeder pickup and feed roller assembly ... 114
Step 2: Remove the document feeder separation roller assembly ........... 115
Step 3: Unpack the replacement assemblies ............................................. 116
Step 4: Install the document feeder separation roller assembly .............. 117
Step 5: Install the document feeder pickup and feed roller assembly ...... 119
Step 6: Reset the firmware counter ........................................................... 120
Tray 2-x roller kit .......................................................................................................... 122
Step 1: Remove the tray ............................................................................. 122
Step 2: Remove the pickup and feed roller assembly ................................ 123
Step 3: Remove the separation roller assembly ........................................ 124
Step 4: Unpack the replacement assemblies ............................................. 125
Step 5: Install the separation roller assembly ........................................... 125
Step 6: Install the pickup and feed roller assembly ................................... 127
Step 7: Install the tray ................................................................................ 129
embedded MultiMedia Card (eMMC) ............................................................................. 131
Step 1: Remove the formatter cover .......................................................... 131
Step 2: Remove the embedded MultiMedia Card (eMMC) .......................... 131
Step 3: Unpack the replacement eMMC ..................................................... 132
Step 4: Install the eMMC ............................................................................. 133
Step 5: Install the formatter cover ............................................................. 133
Step 6: Reinstall the printer firmware ........................................................ 134
Fax printed-circuit board (MFP M527c/f/z) .................................................................. 131
Step 1: Remove the formatter cover .......................................................... 134

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 Step 2: Remove the fax printed-circuit board (PCA) .................................. 135
Step 3: Unpack the replacement fax PCA ................................................... 136
Step 4: Install the fax PCA .......................................................................... 137
Step 5: Install the formatter cover ............................................................. 139
Hard-disk drive (HDD) ................................................................................................... 131
Step 1: Remove the formatter cover .......................................................... 140
Step 2: Remove the hard-disk drive (HDD) ................................................ 140
Step 3: Unpack the replacement assembly ............................................... 141
Step 4: Install the HDD ............................................................................... 142
Step 5: Install the formatter cover ............................................................. 143
Step 6: Reinstall the printer firmware ........................................................ 144
Dual in-line memory module (DIMM) ........................................................................... 131
Step 1: Remove the formatter cover .......................................................... 146
Step 2: Remove the hard-disk drive (HDD) ................................................ 146
Step 3: Remove the dual in-line memory module (DIMM) ......................... 147
Step 4: Unpack the replacement DIMM ...................................................... 149
Step 5: Install the dual in-line memory module (DIMM) ............................ 149
Step 6: Install the hard-disk drive (HDD) ................................................... 151
Step 7: Install the formatter cover ............................................................. 152
Transfer roller ............................................................................................................... 154
Step 1: Remove the toner cartridge ........................................................... 154
Step 2: Remove the transfer roller ............................................................. 155
Step 3: Unpack the replacement roller ...................................................... 157
Step 4: Install the transfer roller ................................................................ 157
Step 5: Install the toner cartridge .............................................................. 159
Control panel (MFP M527) ............................................................................................ 160
Step 1: Remove the control panel (MFP M527) .......................................... 160
Step 2: Unpack the replacement control panel ......................................... 165
Step 3: Install the control panel (MFP M527) ............................................. 165
Control panel (M506x) .................................................................................................. 172
Step 1: Remove the control panel (M506x) ............................................... 172
Step 2: Unpack the replacement control panel ......................................... 174
Step 3: Install the control panel (MFP M527) ............................................. 175
White backing (MFP M527) ........................................................................................... 178
Step 1: Remove the white backing (MFP M527) ......................................... 178
Step 2: Unpack the replacement white backing ........................................ 180
Step 3: Install the white backing (M527) ................................................... 181
Keyboard assembly (MFP M527c and z) ....................................................................... 184
Step 1: Remove the keyboard (MFP M527c and z) ..................................... 184
Step 2: Unpack the replacement assembly ............................................... 187
Step 3: Install the keyboard (MFP M527z) ................................................. 187

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 Customer self-repair (CSR) B parts and assemblies ....................................................................... 190
Multipurpose tray (Tray 1) pickup roller and separation pad ...................................... 191
Step 1: Remove the roller ........................................................................... 191
Step 2: Remove the separation pad assembly .......................................... 192
Step 3: Unpack the replacement roller and pad ........................................ 194
Step 4: Install the separation pad assembly .............................................. 195
Step 5: Install the roller .............................................................................. 197
Clear paper jams ................................................................................................................................................ 199
Introduction ..................................................................................................................................... 199
Jam locations .................................................................................................................................. 199
Auto-navigation for clearing jams .................................................................................................. 201
Experiencing frequent or recurring paper jams? ............................................................................ 201
Clear paper jams in the document feeder (MFP M527 models only) ............................................. 202
Clear paper jams in Tray 1 ............................................................................................................... 206
Clear paper jams in Tray 2 and the 550-sheet trays ...................................................................... 209
Clear paper jams in the toner-cartridge area ................................................................................. 213
Clear paper jams in the rear door and the fuser area ..................................................................... 215
Clear paper jams in the output bin .................................................................................................. 217
Clear paper jams in the duplexer .................................................................................................... 217
Clean the printer ................................................................................................................................................ 222
Print a cleaning page ....................................................................................................................... 222
Check the scanner glass for dirt and smudges ............................................................................... 222
Clean the pickup rollers and separation pad in the document feeder ........................................... 223

6 Support .................................................................................................................................................... 227

Student performance objectives ....................................................................................................................... 228
Hardware ........................................................................................................................................................... 230
Hardware overview ......................................................................................................................... 230
Basic operation ................................................................................................................................ 230
Introduction .................................................................................................................. 230
Sequence of operation .................................................................................................. 233
Formatter-control system .............................................................................................................. 233
Introduction .................................................................................................................. 233
Sleep mode ................................................................................................................... 234
Printer job language (PJL) ............................................................................................. 235
Printer management language (PML) .......................................................................... 235
Control panel ................................................................................................................. 235
Easy-access USB port ................................................................................................... 236
Wireless ......................................................................................................................... 236
Near field communication (NFC) ................................................................................... 236
CPU ................................................................................................................................ 236

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 Input/output (I/O) .......................................................................................................... 236
Memory ......................................................................................................................... 237
Introduction ................................................................................................ 237
Firmware ..................................................................................................... 237
Nonvolatile random access memory (NVRAM) .......................................... 237
Random access memory (RAM) .................................................................. 237
HP Memory Enhancement technology (MEt) ............................................. 237
Engine-control system .................................................................................................................... 237
Introduction .................................................................................................................. 237
DC controller ................................................................................................................. 239
Introduction ................................................................................................ 239
Motors ......................................................................................................... 240
Fans ............................................................................................................ 241
Solenoids .................................................................................................... 241
Clutches ...................................................................................................... 241
Switches ...................................................................................................... 241
Photointerrupter sensors ........................................................................... 242
Sensors ....................................................................................................... 242
LEDs ............................................................................................................ 242
Low-voltage power supply ........................................................................................... 243
Introduction ................................................................................................ 243
Low-voltage power supply voltages description ....................................... 244
Over-current/over-voltage protection ....................................................... 245
Sleep mode operation ................................................................................ 246
Low-voltage power supply failure detection ............................................. 246
Low-voltage power supply functions ........................................................ 247
High-voltage power supply .......................................................................................... 247
Introduction ................................................................................................ 247
High-voltage power supply circuits ........................................................... 248
Fuser bias ................................................................................................... 248
Fuser control ................................................................................................................. 248
Introduction ................................................................................................ 248
Fuser circuits .............................................................................................. 249
Fuser control functions .............................................................................. 250
Fuser heater protection .............................................................................. 251
Fuser unit life detection ............................................................................. 251
Fuser identification ..................................................................................... 251
Engine laser/scanner system .......................................................................................................... 252
Introduction .................................................................................................................. 252
Laser/scanner failure detection .................................................................................... 253
Safety ............................................................................................................................ 253

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 Image-formation process ............................................................................................. 254
Introduction ................................................................................................ 254
Step 1: Primary charging ............................................................................ 257
Step 2: Laser-beam exposure .................................................................... 258
Step 3: Development .................................................................................. 258
Step 4: Transfer .......................................................................................... 259
Step 5: Separation ...................................................................................... 259
Step 6: Fusing ............................................................................................. 260
Step 7: Drum cleaning ................................................................................ 260
Toner cartridge ............................................................................................................. 261
Introduction ................................................................................................ 261
Design ......................................................................................................... 261
Memory chip ............................................................................................... 263
Toner seal ................................................................................................... 263
Toner level and cartridge life detection ..................................................... 263
JetIntelligence ............................................................................................ 263
Pickup, feed, and delivery system .................................................................................................. 265
Introduction .................................................................................................................. 265
Photo sensors and switches ......................................................................................... 268
Motors, clutches, and solenoids ................................................................................... 269
Tray 1 (multipurpose)/Tray 2 (base printer) ................................................................ 270
Introduction ................................................................................................ 270
Tray 1 paper pickup and feed ..................................................................... 270
Tray 2 paper presence detection ................................................................ 271
Tray 2 lift operation .................................................................................... 271
Tray 2 paper pickup .................................................................................... 272
Tray 2 multiple-feed prevention ................................................................ 272
Tray 2 presence detection .......................................................................... 273
Tray 2 skew feed prevention ...................................................................... 273
Feed speed control ..................................................................................... 274
Duplexing unit ............................................................................................................... 275
Introduction ................................................................................................ 275
Duplexing reverse and duplex feed control ............................................... 275
Jam detection/prevention ............................................................................................ 276
Input accessories ............................................................................................................................. 277
Introduction .................................................................................................................. 277
Tray 3 ............................................................................................................................ 277
Introduction ................................................................................................ 277
Trays 3-5 driver PCA ................................................................................... 279
Trays 3-5 electrical components ............................................................... 279
Trays 3-5 paper pickup ............................................................................... 280

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 Trays 3-5 multiple feed prevention ........................................................... 280
Trays 3-5 tray presence detection ............................................................. 280
Trays 3-5 tray lift operation ....................................................................... 281
Trays 3-5 jam detection ............................................................................. 282
Scanning and image capture system (MFP M527) .......................................................................... 283
Document feeder system (MFP M527) ........................................................................................... 283
Introduction .................................................................................................................. 283
Service strategy ............................................................................................................ 283
Document feeder and scanner assembly service-level walkaround ........................... 284
Document feed system ................................................................................................. 284
Sensors in the document feeder .................................................................................. 285
Document feeder paper path ....................................................................................... 286
Document feeder simplex operation ............................................................................ 286
Document feeder e-duplex operation .......................................................................... 287
Deskew operation ......................................................................................................... 288
Document feeder hinges .............................................................................................. 288
Fax functions and operation (MFP M527 fax models only) ............................................................ 290
Introduction .................................................................................................................. 290
Computer and network security features .................................................................... 290
PSTN operation ............................................................................................................. 290
Receive faxes when you hear fax tones ....................................................................... 290
Distinctive ring function ............................................................................................... 291
Introduction ................................................................................................ 291
Set up the distinctive ring function ............................................................ 291
Fax by using voice over IP (VOIP) services .................................................................... 291
The fax subsystem ........................................................................................................ 292
Fax card in the fax subsystem ...................................................................................... 292
Introduction ................................................................................................ 292
Safety isolation .......................................................................................... 292
Safety-protection circuitry ......................................................................... 292
Data path .................................................................................................... 292
Hook state .................................................................................................. 293
Downstream device detection ................................................................... 293
Hook switch control .................................................................................... 293
Ring detect .................................................................................................. 293
Line current control .................................................................................... 293
Billing or metering tone filters ................................................................... 293
Fax page storage in flash memory ............................................................................... 294
Introduction ................................................................................................ 294
Stored fax pages ......................................................................................... 294
Advantages of flash memory storage ........................................................ 294

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 Troubleshooting ................................................................................................................................................ 295
Troubleshooting overview .............................................................................................................. 295
Troubleshooting menu .................................................................................................................... 295
Troubleshooting menu overview .................................................................................. 295
Diagnostic tests ............................................................................................................ 295
Diagnostic tests overview .......................................................................... 295
Disable cartridge check .............................................................................. 297
Paper path sensors test ............................................................................. 297
Paper path test ........................................................................................... 298
Manual sensor tests ................................................................................... 300
Tray/bin manual sensor test ...................................................................... 302
Component tests ........................................................................................ 304
Scanner tests (MFP M527 only) .................................................................. 306
Print/stop test ............................................................................................ 308
Continuous Scan ......................................................................................... 308
Print event log ............................................................................................................... 309
Paper Path Page ............................................................................................................ 310
Print-quality troubleshooting pages ............................................................................ 311
Engine test button ........................................................................................................................... 314
Control panel checks ....................................................................................................................... 315
Introduction .................................................................................................................. 315
Control-panel diagnostics (M506x) .............................................................................. 315
Touchscreen diagnostic mode (M506x only) ............................................. 315
Control-panel system diagnostics (touchscreen control panel; M506x) .. 319
Control-panel diagnostics (MFP M527) ........................................................................ 333
Control panel diagnostic flowcharts, M506x and MFP M527 (all) only ....................... 337
Introduction ................................................................................................ 337
Touchscreen black, white, or dim (no image) ............................................ 338
Touchscreen is slow to respond or requires multiple presses to
respond ....................................................................................................... 339
Touchscreen has an unresponsive zone .................................................... 340
No control panel sound .............................................................................. 341
Home button is unresponsive .................................................................... 342
Hardware integration pocket (HIP-2) is not functioning (control panel
functional) .................................................................................................. 343

Student performance objectives ....................................................................................................................... 346

Overview ............................................................................................................................................................ 347
Service notes ..................................................................................................................................................... 348
General service warnings .................................................................................................................................. 349
Required tools ................................................................................................................................................... 350

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 Remove and replace parts ................................................................................................................................. 351
Field replaceable units (FRUs) ......................................................................................................... 351
External panels, covers, and doors .............................................................................. 351
Formatter cover .......................................................................................... 351
Control-panel cover (MFP M527) ............................................................... 351
Top-rear cover (MFP M527) ........................................................................ 351
Top-left cover (MFP M527) ......................................................................... 351
Document feeder (MFP M527) ................................................................... 351
Cartridge door assembly ............................................................................ 351
Rear door assembly .................................................................................... 352
Right cover .................................................................................................. 352
Left cover .................................................................................................... 352
Stapler door or stapler blank cover (MFP M527) ....................................... 352
Stapler stationary (inner) cover (MFP M527) ............................................. 352
Top cover (MFP M527) ................................................................................ 352
Top cover (M506) ........................................................................................ 353
Paper delivery tray (output bin) ................................................................. 353
Scanner sub-assembly (MFP M527) ........................................................... 353
Integrated-scanner assembly (ISA) (MFP M527) ....................................... 353
Internal parts and assemblies ...................................................................................... 354
Scan control board (MFP M527) ................................................................. 354
Near field communication printed-circuit assembly ................................. 354
Wireless printed-circuit board (M506x) ..................................................... 354
Wireless printed-circuit board (MFP M527z) ............................................. 354
Fuser ........................................................................................................... 354
Stapler unit (MFP M527) ............................................................................. 354
Formatter ................................................................................................... 354
Laser/scanner assembly ............................................................................. 355
Formatter case ........................................................................................... 355
Fan (FM1) .................................................................................................... 355
Fan (FM2) .................................................................................................... 355
Fuser power supply (FPS) ........................................................................... 355
DC controller ............................................................................................... 355
High-voltage power supply ........................................................................ 355
Low-voltage power supply ......................................................................... 356
Trays ................................................................................................................................................ 356
Tray 2 ............................................................................................................................ 356
Tray 3 ............................................................................................................................ 356
Accessories ...................................................................................................................................... 356
550-sheet paper tray .................................................................................................... 356

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1 HP LaserJet Enterprise M506, MFP M527,
Pro M501 series service and support
training

October, 2015

Launch course

Minimum viewing requirements

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© 2015 HP Development Company, L.P.

Legal notice

Course description

This course provides service and support information for the HP LaserJet Enterprise M506, MFP M527, Pro
M501 printers. Topics include the features, architecture, and functionality of the printer. Detailed information
is also provided on removal and replacement procedures for Customer Self Repair (CSR) parts.

Module 8 provides information unique to the HP LaserJet Pro M501. The M501 is a small-to-medium-business
(SMB) version of the M506. Module 8 contains only information related to the additional functionality
available with the M501.

After completing this course, you should be able to set up, configure, and service the HP LaserJet Enterprise
M506, MFP M527, Pro M501 as well as provide technical sales support for the printer.

Audience

● Service engineers

● Support engineers

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 ● Field service engineers

● Solution architects

Length

Approximately three to four hours.

IMPORTANT: Some of the images and videos in this course might show different printers than the ones
referenced in this training. Although the hardware and some elements of the firmware shown might be
different, the procedures displayed are relevant to these printers.

Prerequisites:

HP FutureSmart Firmware Training

Grow@HP course 00241676

TLC course 00259773

NOTE: The HP FutureSmart Firmware Training Course was updated in 2013 with the release of
HP FutureSmart 3.

HP Confidential – For training purposes only

2 Chapter 1 HP LaserJet Enterprise M506, MFP M527, Pro M501 series service and support training ENWW
2 Tour the printer

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 Student performance objectives
Tour the printer

This course module provides an overview of the printers, compares the printers to the previous models, and
introduces some of the new and important printer features.

By the completion of this module, learners should be able to:

● Identify and describe key features and specifications of the HP LaserJet Enterprise M506, MFP M527, Pro
M501 printers.

● Locate and identify major printer components.

● Describe the printer bundles for both printer lines.

● Understand which tools are available for setting up and configuring the printer.

● Understand which tools are available for remotely managing the printer.

● List the available accessories and supplies.

4 Chapter 2 Tour the printer ENWW

Printer introduction
Printer overview

The HP LaserJet Enterprise M506 is a single-function, mono, A4/Letter printer suitable for the Small to
Medium Business (SMB) and Enterprise markets, including Managed Print Services (MPS) customers.

The HP LaserJet Enterprise M506 is a replacement for the HP LaserJet P3010 and uses the HP LaserJet Pro
400 engine, with the following differences:

● Near field communication (NFC) and WiFi capability (M506x bundles only)

● Non customer-replaceable formatter

● PCA board (island of data) replaces the ICB board

● Constant-view, color touchscreen control panel (M506x bundles only)

● Increased printing speed

The HP LaserJet Enterprise MFP M527 is a multi-function, mono, A4/Letter printer suitable for the Small to
Medium Business (SMB) and Enterprise markets, including Managed Print Services (MPS) customers.

The HP LaserJet Enterprise MFP M527 is a replacement for the HP LaserJet Enterprise 500 MFP, and uses the
HP LaserJet Pro 400 engine, with the following differences:

● Near field communication (NFC) and WiFi capability (M527z bundles only)

● Non customer-replaceable formatter

● PCA board (island of data) replaces the ICB board

● Increased printing speed

Detailed information about the printer features are included throughout this course.

The HP LaserJet Enterprise M506 and MFP M527 use HP FutureSmart firmware.

ENWW Printer introduction 5

 Bundles and features - HP LaserJet Enterprise M506, MFP M527, Pro M501
Bundle and features overview

Introduction

The HP LaserJet Enterprise M506 is available in three bundles. The HP LaserJet Enterprise MFP M527 is
available in four bundles. A brief comparison of the bundles is listed below. A more complete comparison
follows.

HP LaserJet Enterprise M506 bundles

Figure 2-1 M506n bundle

The M506n (base) bundle includes:

● 100-sheet tray (Tray 1)

● 550-sheet paper tray (Tray 2)

● 10/100/1000 Ethernet LAN connection with IPv4 and IPv6

● Hi-Speed USB 2.0 port

● Easy-access USB port

● 512 MB base memory, expandable to 1.5 GB by adding a Slim DIMM memory module

● 4 GB embedded Multi-Media Card (eMMC)

● 4-line graphical display with 10-key keypad

● Capable of printing up to 43 pages per minute (ppm) on A4 and 45 ppm on letter-size paper

● HP ePrint and mobile printing support

● Job storage

● Hardware Integration Pocket (HIP-2) for connecting accessory and third-party devices

IMPORTANT: The HP Internal USB Ports accessory (B5L28A) is required to enable HIP-2 on all M506
bundles.

Figure 2-2 M506dn bundle

6 Chapter 2 Tour the printer ENWW

 The HP LaserJet Enterprise M506dn includes all of the features of the M506n, plus:

● Automatic duplex printing

Figure 2-3 M506x bundle

The HP LaserJet Enterprise M506x bundle includes all of the features of the HP LaserJet Enterprise M506dn,
plus:

● 1 x 500-sheet paper tray (Tray 3)

NOTE: The printer supports up to three optional paper trays.

● HP Secure High-Performance Hard-Disk Drive

● Adjustable 4.3” color VGA control panel

● Integrated HP near-field communication (NFC) and Wireless Direct functionality for printing from mobile
devices

HP LaserJet Enterprise MFP M527 bundles

Figure 2-4 MFP M527dn bundle

The M527dn (base) bundle includes:

● 100-sheet tray (Tray 1)

● 550-sheet paper tray (Tray 2)

● Automatic duplex printing

● 10/100/1000 Ethernet LAN connection with IPv4 and IPv6

● Hi-Speed USB 2.0 port

● Easy-access USB port

● Hardware Integration Pocket (HIP–2)

ENWW Printer introduction 7

 ● 1.75 GB base memory, expandable to 2.5 GB by adding a DIMM memory module

● 16 GB embedded Multi-Media Card (eMMC)

NOTE: The M527dn (base) bundle is the only bundle which has an eMMC.

● 8” color VGA control panel

● Capable of printing up to 43 pages per minute (ppm) on A4 and 45 ppm on letter-size paper

● HP ePrint and mobile printing support

● Capable of copying up to 43 pages per minute (ppm) on A4 and 45 ppm on letter-size paper

● 100-page document feeder with dual-head scanning for single-pass duplex copying and scanning

● Job storage

● Digital sending capability for sending documents to E-mail, USB, and shared folders on a network

Figure 2-5 MFP M527f bundle

The HP LaserJet Enterprise M527 f bundle includes all of the features of the M527dn, plus:

● HP Secure High-Performance Hard-Disk Drive

● Convenience stapler

● Fax

Figure 2-6 MFP M527c bundle

The M527 c includes all the features of the M527 f, plus:

● 1 x 550-sheet paper tray (Tray 3)

● Physical keyboard for control panel

● HP EveryPage Technologies including ultrasonic multi-feed detection

8 Chapter 2 Tour the printer ENWW

 ● Embedded optical character recognition (OCR) provides the ability to convert printed pages into text that
can be edited or searched using a computer

● SMART Label feature provides paper-edge detection for automatic page cropping

● Automatic page orientation for pages that have at least 100 characters of text

● Automatic tone adjustment sets contrast, brightness, and background removal for each page

● Send documents to SharePoint®

Figure 2-7 MFP M527z bundle

The M527 z, includes all of the features of the M527 c plus:

● Integrated HP near-field communication (NFC) functionality and Wi- Fi Direct functionality for printing
from mobile devices

ENWW Printer introduction 9

 Printer views
Printer views (M506)
Printer front view

11
3 4 5
2 6
1
10
7
9
8 12

1 Top cover (access to the toner cartridge)

2 Easy-access USB port

Insert a USB flash drive for printing without a computer or to update the printer firmware.

NOTE: An administrator must enable this port before use.

3 Standard output bin

4 On/off button

5 4-line LCD control panel with keypad (n and dn models only)

6 Hardware integration pocket (HIP-2) for connecting accessory and third-party devices (dn and x models only)

NOTE: To use the Hardware Integration Pocket (HIP-2), install the HP internal USB ports accessory (B5L28A). The USB
port inside the HIP–2 is not functional otherwise.

7 Formatter cover

8 Tray 2

9 Model name

10 Tray 1

11 Control panel with color touchscreen display (x models only)

12 1 x 550-sheet paper tray, Tray 3 (included with the x model, optional for the other models)

NOTE: Each printer model accepts up to three optional 1 x 550-sheet trays (Trays 3, 4, and 5). Tray 3 is included with the
x model.

10 Chapter 2 Tour the printer ENWW

Printer back view

1 2
3

5
4

1 Rear door (access for clearing jams)

2 Serial number and printer number label

3 Top-cover-release button

4 Dust cover for Tray 2 (flips up when legal-size paper is loaded)

5 Power connection

6 Formatter (contains the interface ports)

ENWW Printer views 11

 Printer views (MFP M527)
Printer front view

1 2

16 3
15 4
14 5
13 6
12 7
11 8
10

1 Document-feeder cover (access for clearing jams)

2 Document-feeder input tray

3 Document-feeder output bin

NOTE: When feeding long paper through the document feeder, extend the paper stop at the right side of the output bin.

4 Control panel with color touchscreen display (tilts up for easier viewing)

5 Physical keyboard (c and z models only). Pull the keyboard straight out to use it.

6 Convenience stapler (f, c, and z models only)

7 On/off button

8 Formatter cover

9 Optional 1 x 550-sheet paper tray (Tray 3)

NOTE: Each printer model accepts up to three optional 1 x 550-sheet trays (Trays 3, 4, and 5).

10 Tray 2

11 Model name

12 Tray 1

13 Top cover (access to the toner cartridge)

NOTE: The release button for the top cover is on the left side of the printer.

14 Standard output bin

12 Chapter 2 Tour the printer ENWW

 15 Easy-access USB port (on the left side of the control panel support)

Insert a USB flash drive for printing or scanning without a computer or to update the printer firmware.

NOTE: An administrator must enable this port before use.

16 Hardware integration pocket (HIP-2 for connecting accessory and third-party devices)

Printer back view

2
6
3

5
4

1 Rear door (access for clearing jams)

2 Top-cover-release button

3 Serial number and printer number label

4 Dust cover for Tray 2 (flips up when legal-size paper is loaded)

5 Power connection

6 Formatter (contains the interface ports)

ENWW Printer views 13

 Printer specifications
Printer specifications overview
IMPORTANT: The following specifications are correct at the time of publication, but they are subject to
change. For current information, see www.hp.com/support/ljM506 or www.hp.com/support/ljM527MFP.

Technical specifications

14 Chapter 2 Tour the printer ENWW

M506 printer specifications

Technical specifications

Model name M506n M506dn M506x

printer number F2A68A F2A69A F2A70A

Paper handling Tray 1 (100-sheet capacity)

Tray 2 (550-sheet capacity)

1 x 550-sheet paper tray Optional Optional

NOTE: Each printer model

accepts up to three optional 1 x
550-sheet trays (Trays 3, 4, and 5).
Tray 3 is included with the x model.

Printer cabinet/stand Optional Optional Optional

Automatic duplex printing Not supported

Connectivity 10/100/1000 Ethernet LAN

connection with IPv4 and IPv6

Hi-Speed USB 2.0

Easy-access USB port for printing

without a computer and upgrading
the firmware

Hardware Integration Pocket Not supported

(HIP-2) for connecting accessory
and third-party devices

HP Internal USB Ports Optional Optional Optional

HP Jetdirect 3000w NFC/Wireless Optional Optional Not supported

Accessory for printing from mobile
devices

Integrated HP near-field Not supported Not supported

communication (NFC) and Wi-Fi
Direct functionality for printing
from mobile devices

HP Jetdirect 2900nw Print Server Optional Optional Optional

accessory for wireless connectivity

Memory 512 MB base memory

NOTE: The base memory is

expandable to 1.5 GB by adding a
Slim DIMM memory module.

Mass storage 4 GB embedded Multi-Media Card

(eMMC)

HP Secure High-Performance Hard- Optional Optional Optional

Disk Drive

Security HP Trusted Platform Module for Optional Optional Optional

encrypting all data that passes
through the printer

ENWW Printer specifications 15

 Model name M506n M506dn M506x

printer number F2A68A F2A69A F2A70A

Control-panel display and input 4-line graphical display with 10- Not supported
key keypad

Color touchscreen control panel Not supported Not supported

Print Prints 45 pages per minute (ppm)

on letter and 43 ppm on A4-size
paper

Easy-access USB printing (no

computer required)

Store jobs in the printer memory to

print later or print privately

16 Chapter 2 Tour the printer ENWW

MFP M527 printer specifications

Technical specifications

Model name M527dn M527f Flow M527c Flow M527z

printer number F2A76A F2A77A F2A81A F2A78A

Paper handling Tray 1 (100-sheet capacity)

Tray 2 (550-sheet capacity)

1 x 550-sheet paper tray Optional Optional

NOTE: Each printer model

accepts up to three optional 1
x 550-sheet trays (Trays 3, 4,
and 5).

Printer cabinet/stand Optional Optional Optional Optional

Automatic duplex printing

Convenience stapler Not supported

Connectivity 10/100/1000 Ethernet LAN

connection with IPv4 and
IPv6

Hi-Speed USB 2.0

Easy-access USB port for

printing without a computer
and upgrading the firmware

Hardware Integration Pocket

(HIP-2) for connecting
accessory and third-party
devices

HP Internal USB Ports Optional Optional Optional Optional

Integrated HP near-field Not supported Not supported Not supported

communication (NFC) and Wi-
Fi Direct functionality for
printing from mobile devices

HP Jetdirect 3000w NFC/ Optional Optional Optional Not supported

Wireless Accessory for
printing from mobile devices

HP Jetdirect 2900nw Print Optional Optional Optional Optional

Server accessory for wireless
connectivity

Memory 1.75 GB base memory

NOTE: The base memory is

expandable to 2.5 GB by
adding a DIMM memory
module.

Mass storage 16 GB embedded Multi-Media Not supported Not supported Not supported
Card (eMMC)

HP Secure High-Performance Optional

Hard-Disk Drive

ENWW Printer specifications 17

 Model name M527dn M527f Flow M527c Flow M527z

printer number F2A76A F2A77A F2A81A F2A78A

Security HP Trusted Platform Module Optional Optional Optional Optional

for encrypting all data that
passes through the printer

Control-panel display and Color touchscreen control

keyboard panel

Physical keyboard Not supported Not supported

Print Prints 45 pages per minute

(ppm) on letter and 43 ppm
on A4-size paper

Easy-access USB printing (no

computer required)

Store jobs in the printer

memory to print later or print
privately

Fax Optional

Copy and Scan Copies 45 pages per minute

(ppm) on letter and 43 ppm
on A4-size paper

100-page document feeder

with dual-head scanning for
single-pass duplex copying
and scanning

HP EveryPage Technologies Not supported Not supported

including ultrasonic multi-
feed detection

Embedded optical character Not supported Not supported

recognition (OCR) provides
the ability to convert printed
pages into text that can be
edited or searched using a
computer

SMART Label feature provides Not supported Not supported

paper-edge detection for
automatic page cropping

Automatic page orientation Not supported Not supported

for pages that have at least
100 characters of text

Automatic tone adjustment Not supported Not supported

sets contrast, brightness, and
background removal for each
page

Digital Send Send documents to E-mail,

USB, and shared folders on a
network

Send documents to Not supported Not supported

SharePoint®

18 Chapter 2 Tour the printer ENWW

Printer dimensions
Printer dimensions overview
The following illustrations show the dimensions for the printers as sold, for the optional input and output
accessories, and for several sample configurations of the printer combined with optional accessories.

Dimensions for the printers, as sold

Figure 2-8 Dimensions for the M506 n and dn models

1 1

3 2
2
3

Printer fully closed Printer fully opened

1. Height 296 mm (11.7 in) 296 mm (11.7 in)

2. Depth Tray 2 dust cover closed: 376 mm (14.8 in) 569 mm (22.4 in)

Tray 2 dust cover open: 444 mm (17.5 in)

3. Width 410 mm (16.1 in) 410 mm (16.1 in)

Weight 12 kg (26.5 lb)

Figure 2-9 Dimensions for the M506 x model

1 1

3 2
3 2

Printer fully closed Printer fully opened

1. Height 415 mm (16.3 in) 487 mm (19.2 in)

2. Depth Tray 2 dust cover closed: 376 mm (14.8 in) 569 mm (22.4 in)

Tray 2 dust cover open: 444 mm (17.5 in)

3. Width 410 mm (16.1 in) 410 mm (16.1 in)

Weight 13.4 kg (29.5 lb)

ENWW Printer specifications 19

 Figure 2-10 Dimensions for the MFP M527 dn, f, z, and c models

1
1

3 2 2
3

Printer fully closed Printer fully opened

1. Height 497 mm (19.6 in) 750 mm (29.5 in)

2. Depth Tray 2 dust cover closed: 496 mm (19.5 in) 674 mm (26.5 in)

Tray 2 dust cover open: 559 mm (22.0 in)

3. Width 482 mm (19.0 in) 482 mm (19.0 in)

Weight 23 kg (50.8 lb)

Dimensions for the input and output accessories

Figure 2-11 Dimensions for the 1 x 550-sheet paper tray

1
1
3 2
2
3

1. Height 130 mm (5.1 in)

2. Depth Tray closed: 376 mm (14.8 in)

Tray opened: 569 mm (22.4 in)

3. Width 410 mm (16.1 in)

Weight 1.4 kg (3 lb)

20 Chapter 2 Tour the printer ENWW

 Figure 2-12 Dimensions for the cabinet/stand

1
1

3 2
3 2

1. Height 381 mm (15.0 in)

2. Depth Door closed: 632 mm (24.9 in)

Door opened and rear castors rotated: 865 mm (34.0 in)

3. Width Door closed: 600 mm (23.6 in)

Door opened and rear castors rotated: 630 mm (24.8 in)

Weight 9.0 kg (20 lb)

1 These values are subject to change. For current information, go to www.hp.com/support/ljM506 or www.hp.com/support/
ljM527MFP.

Dimensions for sample combinations of the printers and optional accessories

Dimensions for sample combinations of the printers and optional accessories overview

The following information is for samples of various combinations of the printer and accessories. Several other
combinations are possible. Use the information for the individual accessories to calculate dimensions for
other combinations.

ENWW Printer specifications 21

 Sample printer dimensions

Figure 2-13 Dimensions for the M506 printer with three 1 x 550-sheet paper tray and the cabinet/stand

1 1

3 2
3 2

Printer and accessories fully closed Printer and accessories fully opened

1. Height 1067 mm (42.0 in) 1067 mm (42.0 in)

2. Depth 632 mm (24.9 in) 865 mm (34.0 in)

3. Width 600 mm (23.6 in) 630 mm (24.8 in)

Weight 25.2 kg (55.5 lb)

1 These values are subject to change. For current information, go to www.hp.com/support/ljM506 or www.hp.com/support/
ljM527MFP.

22 Chapter 2 Tour the printer ENWW

 Figure 2-14 Dimensions for the MFP M527 printer with three 1 x 550-sheet paper trays and the cabinet/
stand

1
1

3 2 3 2

Printer and accessories fully closed Printer and accessories fully opened

1. Height 1268 mm (49.9 in) 1521 mm (59.9 in)

2. Depth 632 mm (24.9 in) 865 mm (34.0 in)

3. Width 600 mm (23.6 in) 630 mm (24.8 in)

Weight 36.2 kg (79.8 lb)

1 These values are subject to change. For current information, go to www.hp.com/support/ljM506 or www.hp.com/support/
ljM527MFP.
2 Do not extend more than one paper tray at a time.

Power consumption, electrical specifications, and acoustic emissions

Power consumption, electrical specifications, and acoustic emissions
See www.hp.com/support/ljM506 or www.hp.com/support/ljM527MFP for current information.

CAUTION: Power requirements are based on the country/region where the printer is sold. Do not convert
operating voltages. This will damage the printer and void the printer warranty.

ENWW Printer specifications 23

 Operating-environment range
Table 2-1 Operating-environment specifications

Environment Recommended Allowed

Temperature 17° to 25°C (62.6° to 77°F) 15° to 30°C (59° to 86°F)

Relative humidity 30% to 70% relative humidity (RH) 10% to 80% RH

Altitude Not applicable 0 to 3000 m (0 to 9,842 ft.)

24 Chapter 2 Tour the printer ENWW

Set up and configuration tools
The printer includes set up and configuration tools for enabling and configuring features and settings. The
tools include:

Set-up Wizards

Set-up Wizards guide the user through the steps necessary to enable and configure the basic settings of
certain features. Additional settings might need to be configured using the printer control panel menus or the
printer EWS.

Wizards are available in the printer EWS (Windows and Mac). Available Wizards include:

● E-mail Setup Wizard (MFP M527 models only)

● Save to Network Folder Quick Set Wizard (MFP M527 models only)

● Scan to Network Folder Setup Wizard (MFP M527 models only)

● Security Configuration Wizard

HP Utility for OS X (Mac only)

Use the HP Utility to check printer status or to view or change printer settings from the computer.

ENWW Set up and configuration tools 25

 Remote management
Use the control panel to enable or configure most printer features. Enterprise customers might need to
manage printers located in remote offices or need to manage a fleet of printers. The remote management
options for the HP LaserJet Enterprise M506, MFP M527, Pro M501 include:

● HP Embedded Web Server (EWS): Included with the printer, the EWS is a Web-based tool used to
monitor the printer, enable printer features, and configure printer settings. Additional information is
included in other sections of this course.

● HP Web Jetadmin: A free utility from HP that enables administrators to remotely manage individual
printers or a fleet of printers on a network.

NOTE: More information about each of the remote-management options is at www.hp.com. Search
Grow@hp for updated training resources for each of the printers.

26 Chapter 2 Tour the printer ENWW

HP FutureSmart firmware
This printer is released with HP FutureSmart firmware.

The new version of firmware includes many new and enhanced features that improve the customer
experience. A partial list of new features includes:

● A new firmware bundle format

● The ability to switch between versions of HP FutureSmart

● Enhanced job-storage features

● Near field communication (NFC) support

● Customized control-panel welcome screen (M506x and MFP M527 models only)

● Improved support and troubleshooting features

See the updated HP FutureSmart firmware training course for additional details.

ENWW HP FutureSmart firmware 27

 Accessories
The following accessories are available for the HP LaserJet Enterprise M506, MFP M527, Pro M501. Many of
the accessories are included as part of a bundle. All of the accessories are to be installed by the customer, and
are considered mandatory CSR parts.

See the printer User Guide for full descriptions and part numbers.

● 1 x 550-sheet paper tray

NOTE: Each printer model accepts up to three optional 1 x 550-sheet trays (Trays 3, 4, and 5). Tray 3 is
included with the M506 x and M527 c and z models.

● Printer stand and cabinet

● Multilingual keyboard overlay kits (M527 c and z model only)

● Memory

◦ M506: 512 MB base memory, expandable to 1.5 GB

◦ M527: 1.75 GB base memory, expandable to 2.5 GB

NOTE: Both printers support one optional DIMM.

● HP Internal USB ports

● HP Trusted Platform Module

● HP Foreign Interface Harness (M527 models only)

● HP LaserJet MFP Analog Fax Accessory 600 (M527 models only)

● HP Jetdirect 2900nw Print Server

● HP Jetdirect 3000w NFC/Wireless Accessory (M506x and MFP M527z models only)

28 Chapter 2 Tour the printer ENWW

Supplies

HP uses the term supplies to refer to any item that gets used and needs to be replaced. Certain supplies, such
as toner cartridges and staples must be replaced on a fairly regular basis as they are depleted. Other supplies,
such as fusers or rollers have longer lives. The number of pages printed generally determines how quickly a
supply is used up.

All of the supplies listed are monitored by the printer. Estimated levels remaining for each supply can be
viewed in the Supplies menu on the control panel or as a report from within the Administration menu.

The following supplies are available for the printer. See the User Guide or printer-specific Support Site for
additional information.

● HP 508A Black Original LaserJet Toner Cartridge

● HP 508X High Yield Black Original LaserJet Toner Cartridge

● HP Staple Cartridge Pack (HP LaserJet Enterprise MFP M527 models only)

● HP LaserJet 200 ADF Roller Replacement Kit (HP LaserJet Enterprise MFP M527 models only)

ENWW Supplies 29
30 Chapter 2 Tour the printer ENWW
3 Set up and configure

ENWW 31
 Student performance objectives
Set up and configure

This course module describes how to unpack, set up, and test the printer hardware. When all of the steps in
this section are complete, the printer will be operational, but some advanced features might not be fully
configured. Use the instructions in the Use and maintain module of this course to enable and configure
advanced settings.

By the completion of this module, students should be able to:

● Set up the printer hardware.

● Understand the methods for enabling and configuring printer features.

● Print a Configuration Page to test the printer.

● Load trays

● Set paper sizes and types

● Apply a keyboard overlay (MFP M527)

32 Chapter 3 Set up and configure ENWW

Set up process overview

The number and type of packages the customer receives differs depending on which model and bundle is
ordered. Additional details are included later in this course.

The printer is shipped with the toner cartridges in place (SCIP). No further user interaction is required for the
print cartridge. The cartridge is configured for use the first time the printer is turned on.

The general steps for setting up the printer are:

❑ Unpack the box or boxes

❑ Remove all packing material

❑ Install any paper trays (if applicable)

❑ Attach all necessary power and network cables

❑ Load paper in the paper trays

❑ Install the HP Jetdirect 2800w NFC & Wireless Direct Accessory (if applicable)

❑ Enable features and configure basic settings

❑ Print a Configuration Page report

ENWW Set up process overview 33

 Install and set up the printer hardware

34 Chapter 3 Set up and configure ENWW

Connect the cables

1 Fax port (MFP M527 f, c, and z models only)

2 Local area network (LAN) Ethernet (RJ-45) network port

3 USB port for connecting external USB devices

NOTE: For Easy-access USB printing, use the USB port near the control panel.

4 Hi-Speed USB 2.0 printing port

Use Initial Setup to enable features and configure basic settings (touchscreen
models)
Introduction
The Initial Setup menu option displays on the Home screen when the printer is installed. Use Initial Setup to
enable or configure common features and settings.

● Basic email settings (MFPs only)

● Basic fax settings (MFP fax printers only)

● Retrieve from USB settings

Basic email settings (MFPs only)

The E-mail Setup Wizard makes it easy to enter the basic information necessary to enable the email function.
The wizard does not configure advanced settings.

ENWW Install and set up the printer hardware 35

 NOTE: To configure advanced settings, use the HP Embedded Web Server.

Before enabling the email feature, have the following information available:

● Determine whether the SMTP server is discoverable. If the SMTP server is not discoverable, know the
network address for it.

● Know the network port used by the SMTP server (port 25 is the default setting).

● Know the SMTP authentication requirements, if necessary.

● Determine an email address for the printer.

Configure basic email settings

1. Touch the E-mail Setup Wizard button.

2. Use one of the following procedures to configure the information for the SMTP server:

● Select Help me find SMTP to search the network for SMTP servers, and then touch Next.

● Select I know my SMTP, enter the SMTP server Host Name or Network Address in the Hostname:
field, enter the port number in the Port: field, and then touch Next.

3. If the SMTP server does not require authentication to send an email, touch Next.

If the SMTP server requires a user name and password, touch Server requires authentication, enter the
user name and password in the User Name: and Password: fields, and then touch Next.

4. The printer must have an email address. Enter an email address and an optional display address in the
Default From E-mail Address: and Display Name: fields.

5. Leave the Lock Default Address option unchecked to allow senders to temporarily change the From
address. Or, select the option to prevent users from changing the address, and then touch Next.

6. The email settings display. To test the email feature, enter a valid email address in the Send a test e-
mail to: field and then touch the Send button.

7. If the test email was successfully sent, touch Finish. If the test was unsuccessful, review the settings and
make any necessary changes. Touch Cancel to close the E-Mail Setup Wizard without saving the
changes.

Basic fax settings (MFP fax printers only)

The printer has a Fax Setup Wizard in the Initial Setup menu. The Fax Setup Wizard displays fields for all of the
basic information necessary to enable the fax function.

The Fax Setup Wizard makes it easy to enter the basic information necessary to enable the fax function.

NOTE: To configure advanced settings, use the HP Embedded Web Server.

Configure basic fax settings

1. Touch the Initial Setup button on the Home screen.

2. Select Fax Setup Wizard.

3. Follow the on-screen prompts to configure the following settings:

36 Chapter 3 Set up and configure ENWW

 ● Country/region

● Date

● Time

● Company name

● Fax number

● Dialing prefix

Retrieve from USB settings

The printer has a USB port near the control panel for printing and scanning without a computer. The port is
inactive by default. To use this port, activate it by following this procedure:

1. Touch the Retrieve from USB Settings button.

2. Select the Enabled option, and then touch the Save button to save the setting.

Load trays
Load the paper trays overview
Many paper jams are caused by improperly-loaded paper trays. When loading any paper tray it is important
to:

● Keep all loaded paper below the tray full indicator.

● Before loading paper, adjust the paper guides by squeezing the adjustment latches and sliding the
guides to the size of the paper being used.

● Use full reams of paper whenever possible.

● Remove any wrinkled, folded, or damaged paper from the paper tray.

Click here to advance to the Set paper size topic. Click the Next topic arrow ► above to advance to pages
showing videos of how to load trays. The videos are available for customers on the SML and printer support
site.

NOTE: Information about paper orientation for each tray is in the printer User Guide and the printer support
sites.

NOTE: The following tray-loading procedures apply to both M506 and MFP M527 models (MFP M527 model
is shown in illustrations)

Load the trays

Load paper to Tray 1 (multipurpose tray)

Introduction

The following information describes how to load paper in Tray 1.This tray holds up to 100 sheets of 75 g/m2
(20 lb) paper.

NOTE: Select the correct paper type in the print driver before printing.

ENWW Install and set up the printer hardware 37

 CAUTION: To avoid jams, never add or remove paper from Tray 1 during printing.

1. Grasp the handle on either side of Tray 1, and pull

it forward to open it.

2. Pull out the tray extension to support the paper.

3. Spread the paper guides to the correct size, and

then load paper in the tray.
Make sure that the paper fits under the fill line on
the paper guides.
NOTE: The maximum stack height is 10 mm
(0.4 in), or approximately 100 sheets of 75g
paper.

4. Adjust the side guides so that they lightly touch

the paper stack, but do not bend it.

Tray 1 paper orientation

When using paper that requires a specific orientation, load it according to the information in the following
table.

NOTE: The Alternative Letterhead Mode settings affects the way to load letterhead or preprinted paper. This
setting is disabled by default. When using this mode, load paper as for automatic duplex printing.

38 Chapter 3 Set up and configure ENWW

Paper type Single-sided printing Duplex printing and Alternative Letterhead
Mode

Letterhead, preprinted, or prepunched Face-up Face-down

Top edge leading into the printer Bottom edge leading into the printer

Use alternative letterhead mode

Introduction

Use the Alternative Letterhead Mode feature to load letterhead or preprinted paper into the tray the same
way for all jobs, whether printing to one side of the sheet of paper or to both sides. When using this mode,
load paper as for automatic duplex printing.

To use the feature, enable it by using the printer control-panel menus.

Enable Alternative Letterhead Mode by using the printer control-panel menus

M506

1. Press the Home button on the product control panel.

2. Open the following menus:

● Administration

● Manage Trays

● Alternative Letterhead Mode

3. Select Enabled, and then touch the Save button or press the OK button.

MFP M527

1. From the Home screen on the printer control panel, swipe from right to left until the Settings menu
displays. Touch the Settings icon to open the menu.

2. Open the following menus:

● Manage Trays

● Alternative Letterhead Mode

3. Select Enabled, and then touch the Save button or press the OK button.

Load paper to Trays 2, 3, 4, and 5

Introduction

The following information describes how to load paper in Tray 2 and the optional 550-sheet trays (part
number F2A72A). These trays hold up to 550 sheets of 75 g/m2 (20 lb) paper.

ENWW Install and set up the printer hardware 39

 NOTE: The procedure to load paper for the 550-sheet trays is the same as for Tray 2. Only Tray 2 is shown
here.

CAUTION: Do not extend more than one paper tray at a time.

1. Remove the tray.

NOTE: Do not open this tray while it is in use.

2. Before loading paper, adjust the paper-width

guides by squeezing the adjustment latches and
sliding the guides to the size of the paper being
used.

3. Adjust the paper-length guide by squeezing the

adjustment latch and sliding the guide to the size
of the paper being used.
14 LGL
11 LTR

B5

40 Chapter 3 Set up and configure ENWW

4. To load legal-size paper into the tray, squeeze the
lever on the back of the tray that is to the left of
center, and then extend the tray back to the
correct paper size.
NOTE: This step does not apply to other paper 14 LGL
sizes.

5. Load paper into the tray.

NOTE: To prevent jams, adjust the paper guides
to the correct size and do not overfill the tray. Be
sure that the top of the stack is below the tray
full indicator, as shown in the enlargement in the
illustration.

6. Install the tray.

ENWW Install and set up the printer hardware 41

 7. The tray configuration message displays on the
printer control panel.
8. If the paper size and type shown is not correct,
select Modify to choose a different paper size or
type.
For custom-size paper, specify the X and Y
dimensions for the paper when the prompt Y
displays on the printer control panel. X

Tray 2 and the 550-sheet trays paper orientation

When using paper that requires a specific orientation, load it according to the information in the following
table.

NOTE: The Alternative Letterhead Mode settings affects the way to load letterhead or preprinted paper. This
setting is disabled by default. When using this mode, load paper as for automatic duplex printing.

Paper type Single-sided printing Duplex printing and Alternative Letterhead

Mode

Letterhead, preprinted, or prepunched Face-down Face-up

Top edge at the front of the tray Bottom edge at the front of the tray
12
3
1
2
3

Load and print envelopes

Introduction

The following information describes how to print and load envelopes. Use only Tray 1 to print on envelopes.
Tray 1 holds up to 10 envelopes.

To print envelopes using the manual feed option, follow these steps to select the correct settings in the print
driver, and then load the envelopes into the tray after sending the print job to the printer.

42 Chapter 3 Set up and configure ENWW

Print envelopes

1. From the software program, select the Print option.

2. Select the printer from the list of printers, and then click or tap the Properties or Preferences button to
open the print driver.

NOTE: The name of the button varies for different software programs.

NOTE: To access these features from a Windows 8 or 8.1 Start screen, select Devices, select Print, and
then select the printer.

3. Click or tap the Paper/Quality tab.

4. In the Paper size drop-down list, select the correct size for the envelopes.

5. In the Paper type drop-down list, select Envelope.

6. In the Paper source drop-down list, select Manual feed.

7. Click the OK button to close the Document Properties dialog box.

8. In the Print dialog box, click the OK button to print the job.

Envelope orientation

Load envelopes in Tray 1 face up, with the short, postage end
leading into the printer.

Set the paper size and paper type

The paper size or type loaded in each tray can be designated by the customer. A paper type or size can be
selected within the print driver. For example: By setting a tray to Letterhead, a user can select the
Letterhead option in the Paper type: drop-down menu in the print driver, and the printer will automatically
pull paper from that tray. The person printing the job does not need to know which tray the letterhead paper
is loaded in.

While in the Ready state, the printer automatically senses the position of the paper guides each time a tray is
opened and closed. A prompt displays on the control panel asking the user to accept or modify the detected
paper size and the assumed paper type. The paper size is determined by the position of the paper guides. The
paper type is the last type selected by the user. If no paper type had been selected, the paper type is the
default type: plain.

On the printer control panel, touch the Accept button to accept the detected settings or touch the Modify
button to see lists of paper sizes and paper types to choose from. Select the appropriate settings, and then
touch OK to proceed.

ENWW Install and set up the printer hardware 43

 Apply a keyboard overlay (M527)
The M527 c and z models come with an US English keyboard. Keyboard overlays convert the keyboard to
different languages and layouts. The overlays consist of decals that are applied to the top of the existing keys
on the keyboard.

The M527 c and z models ship with an English keyboard. Keyboard overlays are available for the following
languages:

● Simplified Chinese

● Traditional Chinese

● Swedish

A keyboard overlay can be applied during initial setup or when a keyboard is replaced.

Click the Play arrow on the video below to see how to apply a keyboard overlay.

44 Chapter 3 Set up and configure ENWW

 1. Turn off the printer.

2. Disconnect the power cord.

3. Slide out the keyboard.

4. Remove the overlay from the package.

5. Place the overlay on a flat, clean surface with the paper backing facing up.

6. Carefully peel off the largest piece of paper backing, making sure that none of the overlay decals are
attached to the paper backing. It is best to pull the backing slowly across the overlay, not up.

NOTE: Three pieces of paper backing will remain on the overlay. Do not touch the adhesive on the
overlay.

7. Pick up the overlay, turn it over, carefully align the decals with the keys using the keys at the upper
corners guides, and then gently place the overlay on the keyboard. Do not press the overlays onto the
keys yet.

8. Carefully inspect the overlay to make sure it aligns with all of the keys. The top edge of the overlay
should align with the blank keys at the top of the keyboard, the four keyboard-locking tabs should be
visible through the four clear areas at the top of the overlay, and all of the characters should align with
the keys. Adjust the overlay if necessary, and then gently touch the overlay to lightly adhere it to the
keys.

9. Support the keyboard tray, firmly push down on the left side of the transfer-sheet, and then work across
the rest of the sheet to adhere the adhesive-backed overlays to the keyboard keys.

CAUTION: The keyboard must be supported from below to avoid damage while pushing down on the
transfer sheet.

10. Grasp the overlay by the right-hand edge and slowly peel it back at a sharp angle, making sure that the
decals are adhered to the keys.

NOTE: Stop peeling back the transfer sheet if any of the adhesive-backed overlays fails to adhere to
the keys. Support the underside of the keyboard and then firmly slide your hand along the top of the
transfer sheet again.

TIP: Keep the transfer sheet close to the keyboard as you pull it off to avoid accidently removing any
of the adhesive-backed overlays.

11. Make sure that no overlays remain on the transfer sheet, then properly dispose of or recycle the transfer
sheet.

12. Inspect the keyboard to make sure that the overlays are firmly in place. Press down on individual keys, if
necessary.

13. Slide the keyboard back into place.

14. Reconnect the power cord.

15. Turn on the printer.

ENWW Install and set up the printer hardware 45

46 Chapter 3 Set up and configure ENWW
4 Software

ENWW 47
 Student performance objectives
Software

This course module lists the supported operating systems and print drivers available for the printer and
describes how to install the printer software.

By the completion of this module, students should be able to:

● Understand which drivers are supported by which operating systems.

● Install the print driver on Windows and Mac OS computers.

48 Chapter 4 Software ENWW

System requirements for the CD
The following are minimum compatible system requirements for Windows and Mac:

● CD-ROM or DVD drive, or Internet connection – Windows

● Internet connection – Mac

● Dedicated universal serial bus (USB 1.1 or 2.0), or network connection

● Windows XP, Windows Vista, Windows 7, Windows 8, Windows 8.1, Windows 10, Windows Server 2003,
Windows Server 2008, Windows Server 2008 R2 - 400 MB of available HD space

● OS X 10.8 Mountain Lion, OS X 10.9 Mavericks, OS X 10.10 Yosemite – 1 GB of available storage

ENWW System requirements for the CD 49

 Supported operating systems
The following information applies to the Printer-Specific Windows PCL 6 and OS X print drivers and to the in-
box software installation CD.

Windows: The HP Software Installer CD installs the “HP PCL.6” version 3 print driver, the “HP PCL 6” version 3
print driver, or the “HP PCL-6” version 4 print driver, depending on the Windows operating system, along with
optional software when using the full software installer. Download the "HP PCL.6" version 3 print driver, the
"HP PCL 6" version 3 print driver, and the "HP PCL-6" version 4 print driver from the printer-support Web site
for this printer: www.hp.com/support/ljM506 or www.hp.com/support/ljM527MFP.

Mac computers, OS X, and iOS devices: Mac computers and Apple iOS mobile devices are supported with this
printer. The OS X print driver and print utility are available for download from hp.com and may also be
available via Apple Software Update. The HP installer software for OS X is not included in the in-box CD.
Follow these steps to download the HP installer software for OS X:

1. Go to www.hp.com/support/ljM506 or www.hp.com/support/ljM527MFP.

2. Select Support Options, under Download Options select Drivers, Software & Firmware, and then
select the printer bundle.

3. Click the operating system version, and then click the Download button.

Table 4-1 Supported operating systems and print drivers

Operating system Print driver installed (from the software Notes
installer CD for Windows, or the installer
on the Web for OS X)

Windows® XP SP3, 32-bit The “HP PCL.6” printer-specific print driver The full software installer is not supported
is installed for this operating system as for this operating system.
part of the basic software installation. The
basic installer installs the driver only. Microsoft retired mainstream support for
Windows XP in April 2009. HP will continue
to provide best effort support for the
discontinued XP operating system.

Windows Vista®, 32-bit The “HP PCL.6” printer-specific print driver The full software installer is not supported
is installed for this operating system as for this operating system.
part of the basic software installation. The
basic installer installs the driver only.

Windows Server 2003 SP2, 32-bit The “HP PCL.6” printer-specific print driver The full software installer is not supported
is installed for this operating system as for this operating system.
part of the basic software installation. The
basic installer installs the driver only. Microsoft retired mainstream support for
Windows Server 2003 in July 2010. HP will
continue to provide best effort support for
the discontinued Server 2003 operating
system.

Windows 7 SP1, 32-bit and 64-bit The “HP PCL 6” printer-specific print driver
is installed for this operating system as
part of the full software installation.

Windows 8, 32-bit and 64-bit The “HP PCL-6” printer-specific print driver The full software installer is not supported
is installed for this operating system as for this operating system.
part of the basic software installation. The
basic installer installs the driver only. Windows 8 RT support is provided through
Microsoft IN OS Version 4, 32- bit driver.

50 Chapter 4 Software ENWW

 Table 4-1 Supported operating systems and print drivers (continued)

Operating system Print driver installed (from the software Notes

installer CD for Windows, or the installer
on the Web for OS X)

Windows 8.1, 32-bit and 64-bit The “HP PCL-6” printer-specific print driver The full software installer is not supported
is installed for this operating system as for this operating system.
part of the basic software installation. The
basic installer installs the driver only. Windows 8.1 RT support is provided
through Microsoft IN OS Version 4, 32- bit
driver.

Windows 10, 32-bit and 64-bit The “HP PCL-6” printer-specific print driver The full software installer is not supported
is installed for this operating system as for this operating system.
part of the basic software installation. The
basic installer installs the driver only.

Windows Server 2008 SP2, 32-bit The “HP PCL.6” printer-specific print driver The full software installer is not supported
is installed for this operating system as for this operating system.
part of the basic software installation. The
basic installer installs the driver only.

Windows Server 2008 SP2, 64-bit The “HP PCL 6” printer-specific print driver The full software installer is not supported
is installed for this operating system as for this operating system.
part of the basic software installation. The
basic installer installs the driver only.

Windows Server 2008 R2, SP 1, 64-bit The “HP PCL 6” printer-specific print driver The full software installer is not supported
is installed for this operating system as for this operating system.
part of the basic software installation. The
basic installer installs the driver only.

Windows Server 2012, 64-bit The software installer does not support Download the driver from the HP Web site,
Windows Server 2012 but the “HP PCL 6” and use the Windows Add Printer tool to
version 3 and “HP PCL-6” version 4 printer- install it.
specific print drivers do support it.

Windows Server 2012 R2, 64-bit The software installer does not support Download the driver from the HP Web site,
Windows Server 2012 but the “HP PCL 6” and use the Windows Add Printer tool to
version 3 and “HP PCL-6” version 4 printer- install it.
specific print drivers do support it.

OS X 10.8 Mountain Lion, OS X 10.9 The OS X print driver and print utility are For OS X, download the installer from the
Mavericks, OS X 10.10 Yosemite available for download from hp.com and support Web site for this printer.
may also be available via Apple Software
Update. The HP installer software for OS X 1. Go to www.hp.com/support/ljM506
is not included in the in-box CD. or www.hp.com/support/ljM527MFP.

2. Select Support Options, under

Download Options select Drivers,
Software & Firmware, and then
select the printer bundle.

3. Click the operating system version,

and then click the Download button.

NOTE: For a current list of supported operating systems, go to www.hp.com/support/ljM506 or

www.hp.com/support/ljM527MFP for HP's all-inclusive help for the printer.

NOTE: For details on client and server operating systems and for HP UPD driver support for this printer, go
to www.hp.com/go/upd. Under Additional information, click the links.

ENWW Supported operating systems 51

 Table 4-2 Minimum system requirements

Windows Mac computers and OS X

● CD-ROM drive, DVD drive, or an Internet connection ● Internet connection

● Dedicated USB 1.1 or 2.0 connection or a network ● 1 GB of available hard-disk space

connection

● 400 MB of available hard-disk space

52 Chapter 4 Software ENWW

Mobile printing solutions
The printer supports the following software for mobile printing:

● HP ePrint software

NOTE: The HP ePrint Software supports the following operating systems: Windows 7 SP 1 (32-bit and
64-bit); Windows 8 (32-bit and 64-bit); Windows 8.1 (32-bit and 64-bit); Windows 10 (32-bit and 64-bit);
and OS X versions 10.8 Mountain Lion, 10.9 Mavericks, and 10.10 Yosemite.

● HP ePrint via email (Requires HP Web Services to be enabled and the printer to be registered with HP
Connected)

● HP ePrint app (Available for Android, iOS, and Blackberry)

● ePrint Enterprise app (Supported on all printers with ePrint Enterprise Server Software)

● HP Home and Biz app (Available for Symbian/Nokia devices)

● Google Cloud Print 1.0 (Requires the printer to be registered with HP Connected and then registered with
Google Cloud)

● AirPrint

● Android Printing

ENWW Mobile printing solutions 53

 Windows software installations
Direct USB cable connection–Windows 7

Network connection–Windows 10

54 Chapter 4 Software ENWW

Mac OS X installations
Direct USB cable connection
OS X installer software is not included on the CD. The CD provides steps to download the OS X installer
software from www.hp.com. The steps to download the OS X installer software are as follows:

1. Go to www.hp.com/support, select the country/region, and then click Drivers & Downloads.

2. Enter a printer name or number and then click Go.

3. Select the Driver language, and then select an operating system.

4. In the Driver – Product Installation Software area click the Download button next to the driver package
to download.

Network connection
OS X installer software is not included on the CD. The CD provides steps to download the OS X installer
software from www.hp.com/support. The steps to download the OS X installer software are as follows:

1. Go to www.hp.com/support, select the country/region, and then click Drivers & Downloads.

2. Enter a printer name or number and then click Go.

3. Select the Driver language, and then select an operating system.

4. In the Driver – Product Installation Software area click the Download button next to the driver package
to download.

ENWW Mac OS X installations 55

 Support
Troubleshooting
Top issue: Selecting and installing print drivers

Customers frequently search for information about selecting and installing the correct print driver for their
printer. The topic is listed as the top issue for most HP LaserJet printers.

Make sure the correct CD is being used to install a driver. Each of the products below have their own, unique
CD.

● HP LaserJet Enterprise M506

● HP LaserJet Enterprise MFP M527

● HP LaserJet Enterprise Flow MFP M527

If installing a print driver through the Add Printer Wizard, make sure the correct .inf file is being used.

● HP PCL.6 V3 driver Windows XP, Windows Vista, Windows Server 2003, and Windows Server 2008 –
Only 32-bit operating system supported, use the hp*c.inf file.

● HP PCL 6 V3 driver Windows 7, Server 2008 64 bit, and Server 2008 R2 - For a 32-bit operating system,
use the hp*_x86.inf file. For a 64-bit operating system, use the hp*_x64.inf file.

● HP PCL 6 V3 driver Windows 8, Windows 8.1, Windows Server 2012, and Windows Server 2012 R2 -
For a 32-bit operating system, use the hp*_x86.inf file. For a 64-bit operating system, use the
hp*_x64.inf file.

● HP PCL-6 V4 driver Windows 8, Windows 8.1, Windows Server 2012, and Windows Server 2012 R2 -
For a 32-bit operating system, use the hp*4_x86.inf file. For a 64-bit operating system, use the
hp*4_x64.inf file.

The printer-specific support site has links to documents that list the recommended print driver and provide
links to download the software.

The documents are also available in SAW and CSN.

Links to the following documents are also included in the Additional resources PDF in the course library:

● HP LaserJet - Driver and software support for Windows 7

● HP LaserJet - Driver and software support for Windows 8 and Windows 8.1

● HP LaserJet - OS X 10.9, 10.8, and 10.7 support

The printer requires either the printer-specific print driver (Windows and OS X) or version 5.9 or greater of the
HP Universal Print Driver. Earlier versions of the UPD do not support some features.

See the printer Service Manual or the printer support site for additional troubleshooting procedures.

Check the installed print driver

Some features might not be available or work correctly if the incorrect print driver is installed. Check the
installed printer to make certain that either the printer-specific print driver or the appropriate version of
HP UPD is installed.

56 Chapter 4 Software ENWW

 To check the installed print driver in Windows:

1. Open the Devices and Printers control panel.

2. Right-click the printer icon.

3. Select Printer properties from the pop-up menu. The properties window displays.

4. Click the Advanced tab.

5. Verify that the proper print driver is displayed in the Driver area. In-OS print drivers usually include the
word Class in the name of the driver.

6. If the installed print driver is not correct, select the proper print driver from the drop-down menu or click
New Driver... to install the new print driver.

7. If necessary, install the print driver from the In-Box CD, or download the print driver from the printer
support site or www.hp.com/go/upd.

NOTE: Links to videos showing how to automatically upgrade the UPD and using the HP Driver Configuration
Utility are in the Additional Resources PDF in the course library. The videos are available to support and
service agents as well as customers.

ENWW Support 57
58 Chapter 4 Software ENWW
5 Use and maintain

ENWW 59
 Student performance objectives
Use and maintain

This module explains how to use the major features of the printers, how to clean or maintain components of
the printer, how to troubleshoot common issues, how to install CSR parts, and how to clear common paper
jams.

A customer should be able to perform all of the actions and tasks described.

By the completion of this module, students should be able to:

● Identify and use the features of the control panel.

● Use the HP Embedded Web Server

● Understand the paper handling features and options including how to load paper.

● Describe printing features including print tasks, mobile printing, and Easy-access USB printing.

● Understand how to the printer's security features including managing security settings, access control,
and data security.

● Describe the Customer Self-Repair (CSR) parts policy and replace CSR parts and supplies.

● Identify maintenance and troubleshooting steps for print jams.

● Clean the printer

60 Chapter 5 Use and maintain ENWW

Control panel walkaround
Control panel walkaround overview
HP M506 n and dn bundles have a 4–line control-panel assembly. The HP LaserJetEnterprise M506x and MFP
M527dn, f, c, and x bundles have touchscreen control-panel assemblies.

ENWW Control panel walkaround 61

 Control-panel view (M506 4-line control panel, n and dn models only)
Use the control panel to obtain printer and job status information and to configure the printer.

11
10
1 2 3
?
9 OK 4 5 6

7 8 9
2
8 0 C
7
6
5 4 3
1 Control-panel display Shows status information, menus, help information, and error messages

2 Numeric keypad Enter numeric values

3 Clear button Returns values to their defaults and closes the help screen

4 Folder button Provides quick access to the Retrieve Job menu

5 Home button Opens the menus and returns to the Home screen

6 Back button Backs up one level in the menu tree or backs up one numeric entry

7 Down arrow Navigates to the next item in the list, or decreases the value of numeric items

8 Cancel button Cancels the current print job and clears the pages from the printer

9 OK button ● Saves the selected value for an item

● Performs the action that is associated with the item that is highlighted on the control-panel
display

● Clears an error condition when the condition is clearable

10 Help button Provides information about the message on the control-panel display

11 Up arrow Navigates to the previous item in the list, or increases the value of numeric items

62 Chapter 5 Use and maintain ENWW

Control-panel view (M506 touchscreen control panel, x model only)
NOTE: Tilt the control panel for easier viewing.

The Home screen provides access to the printer features and indicates the current status of the printer.

Return to the Home screen at any time by touching the Home button. Touch the Home button on the
lower edge of the printer control panel, or touch the Home button in the upper-left corner of most screens.

NOTE: The features that appear on the Home screen can vary, depending on the printer configuration.

2 3 4 5 6 7 8

11 10
1 Printer status The status line provides information about the overall printer status.

2 HP logo or Home button On any screen other than the Home screen, the HP logo changes to a Home button. Touch the
Home button to return to the Home screen.

3 Cancel button Touch the Cancel button to pause the current job. The Job Status screen opens and provides options
to cancel or continue the job.

4 Sign In or Sign Out Touch the Sign In button to access secured features.
button
Touch the Sign Out button to sign out of the printer. The printer restores all options to the default
settings.

5 Language Selection Touch the Language Selection button to select the language for the control-panel display.
button

6 Sleep button Touch the Sleep button to put the printer into Sleep mode.

7 Network button Touch the Network button to find information about the network connection.

8 Help button Touch the Help button to open the embedded help system.

9 Scroll bar Use the scroll bar to see the complete list of available features.

ENWW Control panel walkaround 63

 10 Features Depending on the printer configuration, the features that appear in this area can include any of the
following items:

● Retrieve from USB

● Retrieve from Device Memory

● Supplies

● Trays

● Administration

● Device Maintenance

11 Home button Touch the Home button to return to the printer Home screen at any time.

Control-panel view (MFP M527)

NOTE: Tilt the control panel for easier viewing.

The Home screen provides access to the printer features and indicates the current status of the printer.

Return to the Home screen at any time by touching the Home button. Touch the Home button on the
left side of the printer control panel, or touch the Home button in the upper-left corner of most screens.

NOTE: The features that appear on the Home screen can vary, depending on the printer configuration.

4 5 6 7 8 9 10
18 11
3
12
2
13
1
Sav
Save k Folder
ve to Network

14
17

16 caps lock A S D F G H J K L : “ enter

; ‘
?

15
shift Z X C V B N shift
M
, . /

@ alt alt

1 Home button Touch the Home button to return to the printer Home screen at any time.

2 Refresh button Touch the Refresh button to clear changes and restore the default settings.

64 Chapter 5 Use and maintain ENWW

 3 Sign In or Sign Out Touch the Sign In button to access secured features.
button
Touch the Sign Out button to sign out of the printer. The printer restores all options to the default
settings.

4 HP logo or Home button On any screen other than the Home screen, the HP logo changes to a Home button. Touch the Home
button to return to the Home screen.

5 Cancel button Touch the Cancel button to pause the current job. The Job Status screen opens and provides options
to cancel or continue the job.

6 Start button Touch the Start button to start a copy job.

7 Printer status The status line provides information about the overall printer status.

8 Language Selection Touch the Language Selection button to select the language for the control-panel display.
button

9 Sleep button Touch the Sleep button to put the printer into Sleep mode.

10 Network button Touch the Network button to find information about the network connection.

11 Help button Touch the Help button to open the embedded help system.

12 Copies field The Copies field indicates the number of copies that the printer is set to make.

13 Scroll bar Use the scroll bar to see the complete list of available features.

14 Features Depending on the printer configuration, the features that appear in this area can include any of the
following items:

● Quick Sets

● Copy

● E-mail

● Fax

● Save to USB

● Save to Network Folder

● Save to Device Memory

● Retrieve from USB

● Retrieve from Device Memory

● Save to SharePoint® (c and z models only)

● Job Status

● Supplies

● Trays

● Administration

● Device Maintenance

15 Keyboard This printer includes a physical keyboard. The keys are mapped to a language in the same way the
virtual keyboard on the printer control panel is mapped. Whenever the keyboard layout for the
(c and z models only) virtual keyboard changes, the keys on the physical keyboard are remapped to match the new
settings.

ENWW Control panel walkaround 65

 16 Near-field This icon indicates the printer includes integrated HP near-field communication (NFC) and Wi-Fi
communication icon Direct.

(z models only)

17 Hardware integration For connecting accessory and third-party devices.

pocket (HIP-2)

18 Easy-access USB port Insert a USB flash drive for printing and scanning without a computer or to update the printer
firmware.

NOTE: An administrator must enable this port before use.

66 Chapter 5 Use and maintain ENWW

HP Embedded Web Server (EWS)
Overview
All HP LaserJet printers include the HP Embedded Web Server (EWS). Use the EWS to remotely monitor printer
status, check supplies, and change printer settings.

The EWS is available whenever the printer is connected to an IP-based network. The network does not have to
be connected to the Internet. The EWS is not available for USB-connected printers.

Tabs across the top of the EWS interface arrange features into groups such as Print and Security. The number
of tabs varies depending on the printer features and capabilities. Each tab has a frame on the left that lists
the available features. Click on a feature to display the available settings in the main frame.

IMPORTANT: Click the Apply button at the bottom of the screen to save changes. Sometimes it is necessary
to scroll down to the bottom of the window to see the button.

To start the EWS:

1. Open a Web-browser window, type the printer IP address or host name in the address field, and then
press Enter.

2. The EWS does not require a password by default. It might be necessary to sign in with a user name and
password if an administrator has secured the EWS.

Learn more about the EWS in the Web-based training course HP Embedded Web Server (EWS) Fundamentals
Training.

EWS Tabs and menus

The printer capabilities and the version of HP FutureSmart firmware loaded determine which tabs and menu
items display in the EWS. Single-function printers have a core set of tabs.

The available tabs for the HP LaserJet Enterprise M506, MFP M527, Pro M501 include:

● Information

● General

ENWW HP Embedded Web Server (EWS) 67

 ● Print (M506), Copy/Print (MFP M527)

● Scan/Digital Send (MFP M527 models only)

● Fax (MFP M527 models only)

● Troubleshooting

● Security

● HP Web Services

● Networking

68 Chapter 5 Use and maintain ENWW

Key printer features and tasks
Print
Print overview
The printers use typical print drivers for both Windows and Mac OS. Windows users can use either the discrete
(printer specific) print driver or the UPD. The overall operation and functionality of the discrete driver and the
UPD are very similar.

Print from the USB port

Introduction

This printer features easy-access USB printing, for quickly printing files without sending them from a
computer. The printer accepts standard USB flash drives in the USB port near the control panel. It supports
the following types of files:

● .pdf

● .jpg

● .prn and .PRN

● .cht and .CHT

● .pxl

● .pcl and .PCL

● .ps and .PS

● .doc and .docx

● .ppt and .pptx

Enable the USB port for printing

The USB port is disabled by default. Before using this feature, enable the USB port. Use one of the following
methods to enable the port:

Method one: Enable the USB port from the printer control-panel menus

1. Press the Home button on the printer control panel.

2. Open the following menus:

● Administration

● General Settings

● Enable Retrieve from USB

3. Select the Enabled option, and then touch the Save button or press the OK button.

Method two: Enable the USB port from the HP Embedded Web server (network-connected printers only)

1. Open the HP Embedded Web Server (EWS):

ENWW Key printer features and tasks 69

 a. From the Home screen on the printer control panel, touch the Network button to display the IP
address or host name.

b. Open a Web browser, and in the address line, type the IP address or host name exactly as it
displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS
opens.

NOTE: If the Web browser displays a message indicating that accessing the website might not be
safe, select the option to continue to the website. Accessing this website will not harm the
computer.

2. Open the Print tab.

3. On the left side of the screen, click Retrieve from USB Setup.

4. Select the Enable Retrieve from USB check box.

5. Click Apply.

Print USB documents

1. Insert the USB flash drive into the easy-access USB port.

NOTE: The port might be covered. For some printers, the cover flips open. For other printers, pull the
cover straight out to remove it.

2. The printer detects the USB flash drive. Touch or press the OK button to access the drive, or, if prompted,
select the Retrieve from USB option from the list of available applications. The Retrieve from USB screen
opens.

3. Select the name of the document to print.

NOTE: The document might be in a folder. Open folders as necessary.

4. To adjust the number of copies, select Copies, and then use the keypad to change the number of copies.

5. Touch the Start button or press the OK button to print the document.

Store print jobs on the printer to print later

Store print jobs on the printer to print later overview

The following information provides procedures for creating and printing documents that are stored on the
printer. This feature is enabled on the printer by default.

Create a stored job (Windows)

You can store jobs on the printer so you can print them at any time.

NOTE: Your print driver might look different than what is shown here, but the steps are the same.

1. From the software program, select the Print option.

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 2. Select the printer from the list of printers, and then select Properties or Preferences (the name varies
for different software programs).

NOTE: To access these features from a Windows 8 or 8.1 Start screen, select Devices, select Print, and
then select the printer.

3. Click the Job Storage tab.

4. Select a Job Storage Mode option.

● Proof and Hold: Print and proof one copy of a job, and then print more copies.

● Personal Job: The job does not print until you request it at the printer control panel. For this job-
storage mode, you can select one of the Make Job Private/Secure options. If you assign a personal
identification number (PIN) to the job, you must provide the required PIN at the control panel. If you
encrypt the job, you must provide the required password at the control panel.

● Quick Copy: Print the requested number of copies of a job and store a copy of the job in the printer
memory so you can print it again later.

● Stored Job: Store a job on the printer and allow other users to print the job at any time. For this
job-storage mode, you can select one of the Make Job Private/Secure options. If you assign a
personal identification number (PIN) to the job, the person who prints the job must provide the

ENWW Key printer features and tasks 71

 required PIN at the control panel. If you encrypt the job, the person who prints the job must provide
the required password at the control panel.

5. To use a custom user name or job name, click the Custom button, and then enter the user name or the
job name.

Select which option to use if another stored job already has that name:

● Use Job Name + (1-99): Append a unique number to the end of the job name.

● Replace Existing File: Overwrite the existing stored job with the new one.

6. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the OK
button to print the job.

Create a stored job (OS X)

You can store jobs on the printer so you can print them at any time.

1. Click the File menu, and then click the Print option.

2. In the Printer menu, select the printer.

3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list, and then
click the Job Storage menu.

4. In the Mode drop-down list, select the type of stored job.

● Proof and Hold: Print and proof one copy of a job, and then print more copies.

● Personal Job: The job does not print until you request it at the printer control panel. If you assign a
personal identification number (PIN) to the job, you must provide the required PIN at the control
panel.

● Quick Copy: Print the requested number of copies of a job and store a copy of the job in the printer
memory so you can print it again later.

● Stored Job: Store a job on the printer and allow other users to print the job at any time. If you
assign a personal identification number (PIN) to the job, the person who prints the job must
provide the required PIN at the control panel.

5. To use a custom user name or job name, click the Custom button, and then enter the user name or the
job name.

Select which option to use if another stored job already has that name.

● Use Job Name + (1-99): Append a unique number to the end of the job name.

● Replace Existing File: Overwrite the existing stored job with the new one.

6. If you selected the Stored Job or Personal Job option in step 3, you can protect the job with a PIN. Type
a 4-digit number in the Use PIN to Print field. When other people attempt to print this job, the printer
prompts them to enter this PIN number.

7. Click the Print button to process the job.

Print a stored job

Use the following procedure to print a job that is stored in the printer memory.

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 1. Touch or press the Home button on the printer control panel.

2. Select Retrieve from Device Memory.

3. Select the name of the folder where the job is stored.

4. Select the name of the job. If the job is private or encrypted, enter the PIN or password.

5. Adjust the number of copies, and then touch the Start button or press the OK button to print the job.

Delete a stored job

When you send a stored job to the printer memory, the printer overwrites any previous jobs with the same
user and job name. If a job is not already stored under the same user and job name, and the printer needs
additional space, the printer might delete other stored jobs starting with the oldest. You can change the
number of jobs that the printer can store from the General Settings menu on the printer control panel.

Use this procedure to delete a job that is stored in the printer memory.

1. Touch or press the Home button on the printer control panel.

2. Select Retrieve from Device Memory.

3. Select the name of the folder where the job is stored.

4. Select the name of the job, and then select the Delete button.

5. If the job is private or encrypted, enter the PIN or the password, and then select the Delete button.

ENWW Key printer features and tasks 73

 Stapler/Stacker Settings menu (MFP M527 models only)
To display: At the printer control panel, select the Administration menu, and then select the Stapler/Stacker
Settings menu.

In the following table, asterisks (*) indicate the factory default setting.

NOTE: For the M506x and MFP M527 models, use the Save button to save a selected option.

For all other models, use the up arrow button or down arrow button to highlight an option, and then
press the OK button to save the selected option.

Table 5-1 Default Print Options menu

First level Second level Values Description

Stapling None* Enables the stapling function for

the printer, and configures the
Top left or right staple position on the page.

Top left

Top right

Staples Very Low Continue* Configures how the printer

proceeds if the staple cartridge is
Stop empty for a staple print job.

Copy (MFP M527 models only)

Make a copy
1. Place the document face-down on the scanner glass, or place it face-up in the document feeder and
adjust the paper guides to fit the size of the document.

2. From the Home screen on the printer control panel, select Copy.

3. To adjust the number of copies, touch the Copies field to open a keypad.

4. Touch the More Options button, and then touch the Optimize Text/Picture button.

5. Select one of the predefined options, or touch the Manually Adjust button, and then adjust the slider in
the Optimize For area. Touch the OK button.

6. Touch the Copy button.

Copy on both sides (duplex)

1. Place the document face-down on the scanner glass, or place it face-up in the document feeder and
adjust the paper guides to fit the size of the document.

2. From the Home screen on the printer control panel, select Copy.

3. Touch the Sides button, and then select one of the following options:

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 ● Use 1-sided original, 2-sided output to make a two-sided copy from a one-sided original.

● Use 2-sided original, 2-sided output to make a two-sided copy from a two-sided original

● Use 2-sided original, 1-sided output to make a one-sided copy from a two-sided original.

4. Touch the OK button.

5. Touch the Start button.

Additional copy tasks

Go to www.hp.com/support/ljM506 or www.hp.com/support/ljM527MFP.

Instructions are available for performing specific copy tasks, such as the following:

● Copy or scan pages from books or other bound documents

● Copy mixed-size documents

● Copy or scan both sides of an identification card

● Copy or scan a document into a booklet format

Scan (MFP M527 models only)

Set up Scan to Email

Introduction

The printer has a feature that enables it to scan a document and send it to one or more email addresses. To
use this scan feature, the printer must be connected to a network; however, the feature is not available until it
has been configured by using the HP Embedded Web Server (EWS). There are two methods in the EWS for
configuring Scan to Email. Use the E-mail Setup page for complete setup, or use the Scan to Email Setup
Wizard for basic setup.

Before you begin

To set up the Scan to Email feature, the printer must have an active network connection.

Administrators need the following information before beginning the configuration process.

● Administrative access to the printer

● DNS suffix (e.g., companyname.com)

● SMTP server (e.g., smtp.mycompany.com)

NOTE: If you do not know the SMTP server name, SMTP port number, or authentication information,
contact the email/Internet service provider or system administrator for the information. SMTP server
names and port names are typically easy to find by doing an Internet search. For example, use terms like
"gmail smtp server name" or "yahoo smtp server name" to search.

● SMTP server authentication requirements for outgoing email messages, including the user name and
password used for authentication, if applicable.

ENWW Key printer features and tasks 75

 Use the HP Embedded Web Server (EWS) to set up the Scan to E-mail feature. Before continuing, use this
procedure to open the EWS, and then set up the Scan to E-mail feature by using one of the two methods
provided.

IMPORTANT: Consult your email service provider's documentation for information on digital sending limits
for your email account. Some providers may temporarily lock your account if you exceed your sending limit.

Access the HP Embedded Web Server

1. From the Home screen on the printer control panel, touch the Network button to display the IP
address or host name.

2. Open a Web browser, and in the address line, type the IP address or host name exactly as it displays on
the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.

NOTE: If the Web browser displays a message indicating that accessing the website might not be safe,
select the option to continue to the website. Accessing this website will not harm the computer.

Method one: Use the E-mail Setup page

1. Click the Networking tab.

NOTE: Configuring settings on the Networking tab might require the assistance of a system
administrator.

2. If it is not already selected, click TCP/IP Settings in the left navigation pane.

3. Click the Network Identification tab.

4. If DNS is required on the network, in the TCP/IP Domain Suffix area, verify that the DNS suffix for the
email client being used is listed. DNS suffixes have this format: companyname.com, gmail.com, etc.

NOTE: If the Domain Name suffix is not set up, use the IP address.

5. Click Apply.

6. Click the Scan/Digital Send tab.

7. On the left navigation pane, click the E-mail Setup link, and click Default Job Options.

8. On the E-mail Setup dialog, select the Enable Send to E-mail check box. If this check box is not selected,
the feature is unavailable at the printer control panel.

9. In the Outgoing E-mail Servers (SMTP) area, complete the steps for one of the following options:

● Select one of the displayed servers

● Click Add to start the SMTP wizard.

1. In the SMTP wizard, select one of the following options:

● Method one: Enter the address of an SMTP server, and then click Next

● Method two: Select Search network for outgoing e-mail server, and then click Next.
Select the server, and then click Next.

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 NOTE: If an SMTP server was already created for another printer function, the Use a server
already in use by another function option displays. Select this option, and then configure it
to be used for the email function.

2. On the Set the basic information necessary to connect to the server dialog, set the options
to use, and then click Next.

NOTE: Some servers have problems sending or receiving emails that are larger than 5
megabytes (MB). These problems can be prevented by entering a number in Split e-mails if
larger than (MB).

NOTE: In most cases, the default port number does not need to be changed.

NOTE: If you are using Google™ Gmail for email service, select the Enable SMTP SSL
Protocol check box. Typically, for gmail, the SMTP address is smtp.gmail.com, port number
465, and the SSL should be enabled.

Please refer to online sources to confirm these server settings are current and valid at the
time of configuration.

3. On the Server Authentication Requirements dialog, select the option that describes the
server’s authentication requirements:

● Server does not require authentication, and then click Next.

● Server requires authentication

◦ From the drop-down box, select Use credentials of user to connect after Sign In
at the control panel, and then click Next.

◦ From the drop-down box, select Always use these credentials, enter the
Username and Password, and then click Next.

NOTE: If using a signed-in user's credentials, set email to require sign in by the user on the
printer control panel. Deny device guest access to email by clearing the check box for email in
the Device Guest column in the Sign in and Permission Policies area on the Access Control
dialog of the Security tab. The icon in the check box changes from a check mark to a lock.

4. On the Server Usage dialog, choose the printer functions that will send email through this
SMTP server, and then click the Next button.

NOTE: If the server requires authentication, a user name and password for sending
automatic alerts and reports from the printer will be required.

5. On the Summary and Test dialog, enter a valid email address in the Send a test e-mail to:
field, and then click Test.

6. Verify that all of the settings are correct, and then click Finish to complete the outgoing email
server set up.

10. In the Address and Message Field Control area, enter a Default From: setting and any of the other
optional settings.

Address and Message Field Control settings:

NOTE: To display all these settings, click Advanced Settings at the bottom of the page.

ENWW Key printer features and tasks 77

 Feature Description

Address Field Restrictions Specify whether users must select an email address from an address book or whether users are
allowed to enter in an email address manually.

CAUTION: If Users must select from address book is selected, and any of the address fields
are also set as User editable, changes to those editable fields also change the corresponding
values in the address book.

To prevent users from changing contacts in the Address Book at the printer control panel, go to
the Access Control page on the Security tab, and deny Device Guest access to address book
modifications.

Allow invalid e-mail address Select to allow an invalid email address format.
formats

User editable
To use the Default From address and Default Display Name for all emails sent from this
printer (unless a user is signed in), do not select the User editable check box.

When setting up the address fields, if the User editable check box is unchecked, users will not
be able to edit those fields at the printer control panel when sending an email. For send-to-me
functionality, clear the User editable check boxes for all of the address fields, including the
From: To: CC:, and BCC: fields, and then set that user's send email From: their own email
address and To: their own email address.

Default From: and Default Provide an email address and name to use for the From: address for the email message.
Display Name:
TIP: Create an email account for the printer, and use this address for the default email
address.

TIP: Configure the email feature so that users must sign in before using it. This prevents
users from sending an email from an address that is not their own.

To: Provide a To (recipient) email address for emails.

CC: Provide a CC email address for emails.

BCC: Provide a BCC email address for emails.

Subject: Provide a default subject line for the email messages.

Message: Create a custom message. To use this message for all emails sent from the printer, clear or do
not select the User editable check box for Message:.

11. In the Signing and Encryption area, set the signing and encryption preferences.

NOTE: To display the Signing and Encryption settings, click Advanced Settings at the bottom of the
page.

Signing and Encryption settings:

Feature Description

Signing Select whether to sign the security certificate.

Select the User editable check box to make this setting editable at the printer control panel.

Hashing Algorithm Select the algorithm to use for signing the emails.

Encryption Select whether to encrypt the email.

Select the User editable check box to make this setting editable at the printer control panel.

Encryption Algorithm Select the algorithm to use for encrypting the email.

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 Feature Description

Attribute for Recipient Enter which attribute to use to retrieve the recipient’s public key certificate from LDAP.
Public Key

Use the recipient public key Select this setting to use the recipients’s public key certificate to verify the recipient.
certificate to verify the
recipient

12. In the Notification Settings area, select when users will receive notifications about sent emails. The
default setting is using the signed in user's email address. If the recipient email address is blank, no
notification is sent.

NOTE: To display the Notification settings, click Advanced Settings at the bottom of the page.

13. In the File Settings area, set the default scanning preferences.

NOTE: The following list contains the master set of options available for HP LaserJet Enterprise MFP
printers. Some options are not available on all printers.

Save As... Specify the folder and file name for the scanned file

Load and Save Settings Load Quick Set: Load scan settings from a saved Quick Set.

NOTE: Use the HP Embedded Web Server to create and save Quick Sets.

Save Defaults: Save the current settings in the Options list as default settings for future scan
jobs.

ENWW Key printer features and tasks 79

 Document File Type Save a scanned document as one of several types of files.

The following standard file types are available:

● PDF: This file type provides the best overall image and text quality. PDF files require
Adobe® Acrobat® Reader software for viewing.

● JPEG: This file type is a good choice for most graphics. Most computers have a browser
that can view .JPEG files. This file type produces one file per page.

● TIFF: This is a standard file type that many graphics programs support. This file type
produces one file per page.

● MTIFF: MTIFF stands for multi-page TIFF. This file type saves multiple scanned pages in a
single file.

● XPS: XPS (XML Paper Specification) creates an XAML file that preserves the original
formatting of the document and supports color graphics and embedded fonts.

● PDF/A: PDF/A is a type of PDF designed for long-term archival of electronic documents. All
format information in the document is self-contained.

HP LaserJet Enterprise Flow MFP printers also support the following OCR file types:

● Text (OCR): Text (OCR) creates a text file by using optical character recognition (OCR) to
scan the original. A text file can be opened in any word processing program. The
formatting of the original will not be saved using this option.

● Unicode Text (OCR): Unicode Text (OCR) is an industry standard used to consistently
represent and manipulate text. This file type is useful for internationalization and
localization.

● RTF (OCR): RTF (OCR) creates a rich text format (RTF) file by using optical character
recognition (OCR) to scan the original. RTF is an alternative text format that can be
opened by most word processing programs. Some of the formatting of the original will be
saved using this option.

● Searchable PDF (OCR): Searchable PDF (OCR) creates a searchable PDF file by using optical
character recognition (OCR) to scan the original. When a document is scanned in this way,
use Adobe Acrobat® Reader's search tools to search for specific words or phrases within
the PDF.

● Searchable PDF/A (OCR): Searchable PDF/A (OCR) is a type of PDF/A file that includes
information about the document structure, which allows content to be searched.

● HTML (OCR): HTML (OCR) creates a Hypertext Markup Language (HTML) file containing the
contents of the original document. HTML is used to display files on Web sites.

● CSV (OCR): CSV (OCR) is common text file format that contains comma-separated values.
This type of file can be opened by most word processing, spreadsheet, or database
programs.

Output Quality Specify the output quality of scanned images, which affects the file size of the resulting file.

Original Sides Specify whether the original document is printed on one side or both sides.

Color/Black Specify whether the scanned image will be in color, black and gray, or black only.

For color printers only.

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 Scan Mode Standard Document: Scan a page or stack of pages through the document feeder, or
individually on the flatbed glass.

Book Mode: Scan an open book and output each page of the book onto different pages.

2-sided ID Copy: Scan each side of an identification card on the flatbed glass and output them
onto one page. After scanning the first side, the printer prompts to place the second side in the
correct position on the glass.

Resolution Specify the resolution of scanned images. Select a higher resolution to increase the clarity of
the image. However, as the resolution increases, the file size also increases.

Original Size Specify the paper size for the original document.

Content Orientation Specify whether the original document is printed in Portrait or Landscape orientation.

Image Adjustment Sharpness: Clarify or soften the image. For example, increasing the sharpness could make text
appear crisper, but decreasing it could make photos appear smoother.

Darkness: Increase or decrease the amount of white and black used in colors in scanned
images.

Contrast: Increase or decrease the difference between the lightest and the darkest color on the
page.

Background Cleanup: Remove faint colors from the background of scanned images. For
example, if the original document is printed on colored paper, use this feature to lighten the
background without affecting the darkness of the image.

Automatic Tone: Available for Flow printers only. For original documents that have at least 100
characters of text on the page, the printer can detect which edge is the top of the page, and it
orients the scanned images appropriately. If some of the pages are upside-down in relation to
the other pages, the resulting scanned image has all pages right-side-up. If some of the pages
have a landscape orientation, the printer rotates the image so that the top of the page is at the
top of the image.

Optimize Text/Picture Optimize the job for the type of image being scanned: text, graphics, or photos.

Erase Edges Remove blemishes, such as dark borders or staple marks, by cleaning the edges of the scanned
image.

Cropping options Crop to original size: Crop the image to match the paper size of the original document.

Crop to content: Crop the image to the size of the detectable content in the original document.

Blank Page Suppression Exclude blank pages in the original document from scanned images. This feature is useful for
scanning pages printed on both sides to eliminate blank pages in the resulting scanned
document.

Multi-feed Detection Enable or disable multi-feed detection. When enabled, scanning stops when the printer detects
more than one page at a time being fed in the document feeder. When disabled, scanning
continues when a multi-feed is detected, to allow scanning pages that are stuck together,
originals with self-adhesive notes on them, or thick paper.

Notification Select whether to send notifications of the status of scan jobs. The printer can print the
notification, or it can send the notification in an email.

Save Defaults Save the current scan settings as the new default settings for this scan function.

14. In the File Settings area, set the default file settings preferences.

NOTE: To display all these settings, click Advanced Settings at the bottom of the page.

ENWW Key printer features and tasks 81

 15. Review the selected options to verify that they are accurate, and then click Apply to complete the setup.

16. On the left navigation pane, under E-mail Setup, click Quick Sets, and select any Quick Sets for the
printer.

NOTE: Quick Sets are shortcut jobs that can be accessed within the Quick Sets application on the
printer control panel.

Method two: Use the E-mail Setup Wizard

The setup wizard includes the options for basic configuration.

1. Click the Networking tab.

2. If it is not already selected, click TCP/IP Settings in the left navigation pane.

3. Click the Network Identification tab.

4. If DNS is required on the network, in the TCP/IP Domain Suffix area, verify that the DNS suffix for the
email client being used is listed. DNS suffixes have this format: companyname.com, gmail.com, etc.

NOTE: If the Domain Name suffix is not set up, use the IP address.

5. Click Apply.

6. Click the Scan/Digital Send tab.

7. On the left navigation pane, click E-mail and Save to Network Folder Quick Setup Wizards.

8. Click the E-mail Setup Wizard link.

9. On the Configure E-mail Server (SMTP) dialog, complete the steps for one of the following options:

● Option one: Search network for outgoing e-mail server:

NOTE: This option finds outgoing SMTP servers inside your firewall only.

1. Select Search network for outgoing e-mail server, and then click Next

2. Select the appropriate server from the Finding SMTP servers list, and then click Next.

3. Select the option that describes the server’s authentication requirements:

● Server does not require authentication, and then click Next.

● Server requires authentication

◦ From the drop-down box, select Use credentials of user to connect after Sign In
at the control panel, and then click Next.

◦ From the drop-down box, select Always use these credentials, enter the
Username and Password, and then click Next.

● Option two: Add SMTP server:

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 1. Select Add SMTP server

2. Enter the Server Name and Port Number, and then click Next.

NOTE: In most cases, the default port number does not need to be changed.

NOTE: If you are using a hosted SMTP service such as gmail, verify the SMTP address, port
number, and SSL settings from the service provider’s Web site or other sources. Typically, for
gmail, the SMTP address is smtp.gmail.com, port number 465, and the SSL should be
enabled.

Please refer to online sources to confirm these server settings are current and valid at the
time of configuration.

3. Select the option that describes the server’s authentication requirements:

● Server does not require authentication, and then click Next.

● Server requires authentication

◦ From the drop-down box, select Use credentials of user to connect after Sign In
at the control panel, and then click Next.

◦ From the drop-down box, select Always use these credentials, enter the
Username and Password, and then click Next.

10. On the Configure E-mail Settings dialog, enter the information about the From email address, the
subject line of the email, and the default message, and then click Next.

NOTE: When setting up the address fields, if the User editable check box is unchecked, users will not
be able to edit those fields at the printer control panel when sending an email.

Feature Description

From: Select one of the following:

(Required) ● User’s address (sign-in required)

● Default From

◦ Default From: and Default Display Name:

Provide an email address and name to use for the email message.

TIP: Create an email account for the printer, and use this address for the
default email address.

TIP: Configure the email feature so that users must sign in before using it.
This prevents users from sending an email from an address that is not their
own.

Subject: Provide a default subject line for the email messages.

(Optional)

Message: Create a custom message.

(Optional) To use this message for all emails sent from the printer, clear the User editable check box
for Message:.

ENWW Key printer features and tasks 83

 11. On the Configure File Scan Settings dialog, set the default scanning preferences, and then click Next.

12. Review the Summary dialog, and then click Finish to complete the setup.

Set up Send to E-mail to use Office 365 Outlook

Introduction

Microsoft Office 365 Outlook is a cloud-based email system provided by Microsoft which uses Microsoft's
Simple Mail Transfer Protocol (SMTP) server to send or receive emails. Complete the following to enable the
printer to send an email with an Office 365 Outlook account from the control panel.

NOTE: You must have an email address account with Office 365 Outlook to configure the settings in the
EWS.

Configure the outgoing email server (SMTP) to send an email from an Office 365 Outlook account

1. Click the Networking tab.

2. If it is not already selected, click TCP/IP Settings in the left navigation pane.

3. Click the Network Identification tab.

4. If DNS is required on the network, in the TCP/IP Domain Suffix area, verify that the DNS suffix for the
email client being used is listed. DNS suffixes have this format: companyname.com, gmail.com, etc.

NOTE: If the Domain Name suffix is not set up, use the IP address.

5. Click Apply.

6. Click the Scan/Digital Send tab.

7. On the left navigation pane, click the Scan to E-mail link.

8. Select the Enable Scan to E-mail check box. If this check box is not checked, the feature is unavailable at
the printer control panel.

9. In the Outgoing E-mail Servers (SMTP) area, click Add to start the SMTP wizard.

10. In the I know my SMTP server address or host name field, type smtp.onoffice.com, and then click Next.

11. On the Set the basic information necessary to connect to the server dialog, in the Port Number field,
type 587.

NOTE: Some servers have problems sending or receiving emails that are larger than 5 megabytes
(MB). These problems can be prevented by entering a number in Split e-mails if larger than (MB).

12. Select the Enable SMTP SSL Protocol check box, and then click Next.

13. On the Server Authentication Requirements dialog, complete the following information:

a. Select Server requires authentication.

b. From the drop-down list, select Always use these credentials

c. In the Username field, type the Office 365 Outlook email address.

d. In the Password field, type the Office 365 Outlook account password, and then click Next.

84 Chapter 5 Use and maintain ENWW

 14. On the Server Usage dialog, choose the printer functions that will send email through this SMTP server,
and then click the Next button.

15. On the Summary and Test dialog, enter a valid email address in the Send a test e-mail to: field, and
then click Test.

16. Verify that all of the settings are correct, and then click Finish to complete the outgoing email server set
up.

Solve problems with email

Problems with sending email

● Make sure the Enable Scan to E-mail check box is checked on the Scan/Digital Send tab on the Scan to
E-mail page.

● If the feature is enabled, but the printer is still unable to send emails, the SMTP server might not be set
up correctly. The cause could be any of the following reasons:

◦ Authentication is required for the server, but no authentication information is sent.

◦ The network address or hostname for the SMTP server is incorrect.

◦ The SMTP server is not accepting email (port 25 is not open).

● Check the SMTP server settings to identify the problem.

Check the SMTP server setup

NOTE: This procedure is for Windows operating systems. The following steps show examples of responses
from the server. The text portion of the response can vary from server to server.

1. Open a Windows command prompt: click Start, click Run, and then enter cmd.

2. Enter telnet followed by the SMTP gateway hostname and then the number 25, which is the port over
which the printer is communicating. For example, enter telnet example.com 25.

3. Press Enter. If the SMTP gateway hostname is not valid, the response contains the following message:
Could not open connection to the host on port 25: Connect Failed.

4. If the SMTP gateway hostname is not valid, reconfigure the server.

● For the email digital-send feature, use the Scan/Digital Sending tab in the embedded Web server
to configure the printer to use a different SMTP server.

If you receive a reply such as 220 smtp.hostname, the SMTP gateway hostname is valid. Continue with
the next step.

5. Identify yourself to the SMTP server. At the prompt, enter HELO followed by your host name. Press
Enter. You should receive a reply.

6. Attempt to authorize to the SMTP server. At the prompt, enter AUTH. Press Enter.

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 7. If the reply is 503.5.3.3 AUTH not available, then the SMTP server does not require
authentication.

If the reply is 250 AUTH or 334, the SMTP server requires authentication. Use the Scan to E-mail page
on the Scan/Digital Sending tab of the HP Embedded Web Server to configure the correct
authentication information.

8. Verify that the server recognizes the email account that is sending the message. At the prompt, enter
MAIL FROM: <[email protected]> where “<[email protected]>” is the email address for
testing.

If the response is 550 Requested action not taken: mailbox unavailable, then the
server cannot find the mailbox for that address.

If the response is 550 Requested action not taken: mailbox name not allowed,
then the email address is not valid.

9. Verify that the server has sent the email to the recipient. At the prompt enter RCPT TO:
<[email protected]> where “<[email protected]>” is the email address for the
recipient.

If the response is 550 Requested action not taken: mailbox unavailable, then the
server cannot find the mailbox for that address. The recipient email account might be configured so that
it cannot receive messages from the printer.

If the response is 551 User not local: please try <forward-path>, where “<forward-path>” is a different
email address, then the email account is not active.

Set up Scan to USB Drive

Introduction

This document explains how to enable and configure the scan to USB drive function. The printer has a feature
that enables it to scan a document and save it to a USB drive. The feature is not available until it has been
configured.

Enable Scan to USB Drive

1. Open the HP Embedded Web Server (EWS):

a. From the Home screen on the printer control panel, scroll to and select the Administration menu.

b. Open a Web browser, and in the address line, type the IP address or host name exactly as it
displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS
opens.

NOTE: If the Web browser displays a message indicating that accessing the website might not be
safe, select the option to continue to the website. Accessing this website will not harm the
computer.

2. Click the Security tab, and in the area for Hardware Ports select Enable Host USB plug and play. Click
Apply.

3. Click the Scan/Digital Send tab.

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 4. Click the Save to USB link.

5. Select Enable Save to USB.

6. Click the Apply button at the bottom of the page.

Configure default scan options

Configure the following default options for Scan to USB Drive.

NOTE: The following list contains the master set of options available for HP LaserJet Enterprise MFP
printers. Some options are not available on all printers.

Save As... Specify the folder and file name for the scanned file

Load and Save Settings Load Quick Set: Load scan settings from a saved Quick Set.

NOTE: Use the HP Embedded Web Server to create and save Quick Sets.

Save Defaults: Save the current settings in the Options list as default settings for future scan jobs.

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 Document File Type Save a scanned document as one of several types of files.

The following standard file types are available:

● PDF: This file type provides the best overall image and text quality. PDF files require Adobe®
Acrobat® Reader software for viewing.

● JPEG: This file type is a good choice for most graphics. Most computers have a browser that can
view .JPEG files. This file type produces one file per page.

● TIFF: This is a standard file type that many graphics programs support. This file type produces
one file per page.

● MTIFF: MTIFF stands for multi-page TIFF. This file type saves multiple scanned pages in a single
file.

● XPS: XPS (XML Paper Specification) creates an XAML file that preserves the original formatting
of the document and supports color graphics and embedded fonts.

● PDF/A: PDF/A is a type of PDF designed for long-term archival of electronic documents. All
format information in the document is self-contained.

HP LaserJet Enterprise Flow MFP printers also support the following OCR file types:

● Text (OCR): Text (OCR) creates a text file by using optical character recognition (OCR) to scan
the original. A text file can be opened in any word processing program. The formatting of the
original will not be saved using this option.

● Unicode Text (OCR): Unicode Text (OCR) is an industry standard used to consistently represent
and manipulate text. This file type is useful for internationalization and localization.

● RTF (OCR): RTF (OCR) creates a rich text format (RTF) file by using optical character recognition
(OCR) to scan the original. RTF is an alternative text format that can be opened by most word
processing programs. Some of the formatting of the original will be saved using this option.

● Searchable PDF (OCR): Searchable PDF (OCR) creates a searchable PDF file by using optical
character recognition (OCR) to scan the original. When a document is scanned in this way, use
Adobe Acrobat® Reader's search tools to search for specific words or phrases within the PDF.

● Searchable PDF/A (OCR): Searchable PDF/A (OCR) is a type of PDF/A file that includes
information about the document structure, which allows content to be searched.

● HTML (OCR): HTML (OCR) creates a Hypertext Markup Language (HTML) file containing the
contents of the original document. HTML is used to display files on Web sites.

● CSV (OCR): CSV (OCR) is common text file format that contains comma-separated values. This
type of file can be opened by most word processing, spreadsheet, or database programs.

Output Quality Specify the output quality of scanned images, which affects the file size of the resulting file.

Original Sides Specify whether the original document is printed on one side or both sides.

Color/Black Specify whether the scanned image will be in color, black and gray, or black only.

For color printers only.

Scan Mode Standard Document: Scan a page or stack of pages through the document feeder, or individually on
the flatbed glass.

Book Mode: Scan an open book and output each page of the book onto different pages.

2-sided ID Copy: Scan each side of an identification card on the flatbed glass and output them onto
one page. After scanning the first side, the printer prompts to place the second side in the correct
position on the glass.

Resolution Specify the resolution of scanned images. Select a higher resolution to increase the clarity of the
image. However, as the resolution increases, the file size also increases.

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 Original Size Specify the paper size for the original document.

Content Orientation Specify whether the original document is printed in Portrait or Landscape orientation.

Image Adjustment Sharpness: Clarify or soften the image. For example, increasing the sharpness could make text
appear crisper, but decreasing it could make photos appear smoother.

Darkness: Increase or decrease the amount of white and black used in colors in scanned images.

Contrast: Increase or decrease the difference between the lightest and the darkest color on the
page.

Background Cleanup: Remove faint colors from the background of scanned images. For example, if
the original document is printed on colored paper, use this feature to lighten the background without
affecting the darkness of the image.

Automatic Tone: Available for Flow printers only. For original documents that have at least 100
characters of text on the page, the printer can detect which edge is the top of the page, and it
orients the scanned images appropriately. If some of the pages are upside-down in relation to the
other pages, the resulting scanned image has all pages right-side-up. If some of the pages have a
landscape orientation, the printer rotates the image so that the top of the page is at the top of the
image.

Optimize Text/Picture Optimize the job for the type of image being scanned: text, graphics, or photos.

Erase Edges Remove blemishes, such as dark borders or staple marks, by cleaning the edges of the scanned
image.

Cropping options Crop to original size: Crop the image to match the paper size of the original document.

Crop to content: Crop the image to the size of the detectable content in the original document.

Blank Page Suppression Exclude blank pages in the original document from scanned images. This feature is useful for
scanning pages printed on both sides to eliminate blank pages in the resulting scanned document.

Multi-feed Detection Enable or disable multi-feed detection. When enabled, scanning stops when the printer detects
more than one page at a time being fed in the document feeder. When disabled, scanning continues
when a multi-feed is detected, to allow scanning pages that are stuck together, originals with self-
adhesive notes on them, or thick paper.

Notification Select whether to send notifications of the status of scan jobs. The printer can print the notification,
or it can send the notification in an email.

Save Defaults Save the current scan settings as the new default settings for this scan function.

Configure the default file name settings

Option name Description

File Name Prefix Set the default file name prefix.

File Name Suffix Set the default file name suffix.

File Number Format Select a file name format for when the job is divided into multiple files.

File Name Preview Enter a file name, and then click the Update Preview button.

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 Set up Scan to SharePoint® (Flow models only)

Introduction

Use Scan to SharePoint® to scan documents directly to a Microsoft® SharePoint® site. This feature eliminates
the need to scan the documents to a network folder, USB flash drive, or email message, and then manually
upload the files to the SharePoint® site.

Scan to SharePoint® supports all scanning options, including the ability to scan documents as images or use
the OCR features to create text files or searchable PDFs.

The feature is disabled by default. Enable Scan to SharePoint® in the HP Embedded Web Server (EWS).

Enable Scan to SharePoint®

NOTE: Before this procedure can be completed, the destination folder that the scanned files will be saved to
must exist on the SharePoint® site, and write access must be enabled to the destination folder.

Scan to SharePoint® is disabled by default. Follow these steps to enable the feature:

1. Open the HP Embedded Web Server (EWS):

a. From the Home screen on the printer control panel, touch the Network button to display the IP
address or host name.

b. Open a Web browser, and in the address line, type the IP address or host name exactly as it
displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS
opens.

NOTE: If the Web browser displays a message indicating that accessing the website might not be safe,
select the option to continue to the website. Accessing this website will not harm the computer.

2. Open the Scan/Digital Send tab, and then select the Save to SharePoint® menu in the left column.

3. Select Enable Save to SharePoint®, and then click Apply.

4. Click Add in the Quick Sets section to launch the Quick Set Wizard.

5. Enter a name for the Quick Set in the Quick Set Name field.

6. Enter a description for the Quick Set in the Quick Set Description: field. This description displays with
the Quick Set button on the printer control-panel display.

7. Select a Quick Set Start Option:

● Enter application, then user presses Start: The printer opens the scan application for the Quick
Set to review or make changes to the settings before pressing Start to begin the job.

● Start instantly upon selection: The job starts instantly when the Quick Set is selected.

NOTE: In most cases it is best to start the Quick Set manually to check and set options before starting
the job.

8. Click Next.

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 9. To add the path to the SharePoint folder, click Add. Copy the target path from a browser address field,
and paste it into the SharePoint Path: field. Click Generate Short URL to create a shortened URL to
display on the printer control panel.

10. By default, the printer overwrites an existing file that has the same file name as the new file. Clear
Overwrite existing files so that a new file with the same name as an existing file is given a time/date
stamp.

11. Select an option from the Authentication Settings drop-down menu. Select whether it is necessary to
sign in to the SharePoint site with credentials, or store the credentials within the Quick Set.

NOTE: Use credentials of user to connect after Sign In at the control panel is selected in the
Authentication Settings drop-down menu, the logged-in user must have permissions to write to the
specified SharePoint site.

NOTE: For security purposes, the printer does not display credentials entered in the Quick Set Wizard.

12. If entering credentials, click Verify Access to make certain that the path and other information are
correct, and then click OK to return to the SharePoint Destination Settings window.

13. Optional: Enter an additional SharePoint path. Click Next to continue.

14. Optional: Configure the Quick Set to send email messages or print a summary page if a job either
completes successfully or fails. Select an option from the Condition on Which to Notify drop-down
menu, enter the notification method and email address to send notifications to, if necessary, and then
click Next.

NOTE: To use the email notification feature, first configure the email feature on the printer.

15. Select options from the Scan Settings window, and then click Next.

16. Select options from the File Settings window. Select predefined file name prefixes and suffixes from the
drop-down menus, and enter a default file name. Click Update Preview to preview the selected settings.
Choose the default file format from the Default File Type drop-down menu.

NOTE: The Default File Types menu includes the OCR file formats.

17. Click Next to see a preview of the Quick Set button as it will appear on the control-panel display, and
then click Finish to complete the setup.

Scan and save a file directly to a Microsoft SharePoint® site

1. Place the document face-down on the scanner glass, or place it face-up in the document feeder and
adjust the paper guides to fit the size of the document.

2. From the Home screen on the printer control panel, touch Scan to SharePoint®.

3. Select one of the items in the Quick Sets list.

4. Touch the File Name: text field to open a keyboard, and then type the name for the file using either the
on-screen keyboard or the physical keyboard. Touch OK.

5. If necessary, touch the File Type drop-down menu to select a different output file format.

6. Touch More Options to view and configure settings for the document.

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 7. Preview the image at any time by touching the Preview button in the upper-right corner of the screen.
For more information about this feature, touch the Help button on the preview screen.

8. Touch the Start button to save the file.

Create a Quick Set

Use the Quick Sets feature to quickly access preset job options. Use the HP Embedded Web Server to create
Quick Sets, which are then available in the Quick Sets application on the printer control panel. Quick Sets are
available for the following scan/send features:

● Copy

● Scan to E-mail

● Scan to Network Folder

● Scan to USB Drive

● Scan to Fax

● Scan to SharePoint®

Ask the system administrator for assistance with the following steps:

1. Open the HP Embedded Web Server (EWS):

a. From the Home screen on the printer control panel, scroll to and select the Administration menu.

b. Open a Web browser, and in the address line, type the IP address or host name exactly as it
displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS
opens.

NOTE: If the Web browser displays a message indicating that accessing the website might not be
safe, select the option to continue to the website. Accessing this website will not harm the
computer.

2. Click the General tab.

3. On the left navigation pane, click the Quick Sets link.

4. On the Quick Sets List dialog, click Add.

5. On the Select an application dialog, select the application for the new Quick Set. Click Next.

6. Provide the following information:

● Quick Set Name: This title appears on the new Quick Set button on the printer control panel.

● Quick Set Description: This short description appears next to the title on the new Quick Set button
on the control panel.

● Quick Set start option: Select one of these options:

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 ◦ Enter application, then user presses Start: The printer opens the application for the Quick
Set, providing the opportunity to review and change the settings before touching the Start
button to begin the job.

◦ Start instantly upon selection: The job starts instantly when the Quick Set is selected.

Click Next.

7. The next several dialogs that appear depend on which application was selected in Step 5:

● For Save to E-mail, the following dialogs appear: Address Field Restrictions, Signing and
Encryption.

● For Fax, the following dialog appears: Select Fax Recipients.

● For Save to Network Folder, the following dialog appears: Folder Settings.

● For Save to USB Drive the following dialog appears: Set where files are saved on the USB storage
device.

● For Save to SharePoint® the following dialogs appear: SharePoint® Destination Settings, Add
SharePoint® Path, SharePoint® Destination Settings.

NOTE: The Scan to SharePoint® feature is available for all HP Flow MFPs, Digital Senders, and
the Scanjet 7000nx with firmware datecode 20120119 or newer.

● For Copy the following dialog appears: Copy Settings.

Proceed through the destination-specific dialogs. Click Next to advance to the next dialog.

8. On the Notification Settings dialog, select the scan status notification preference, and then click Next.

9. On the Scan Settings dialog, select the scan settings to use. Click Next.

10. On the File Settings dialog, select the file settings to use. Click Next.

11. Review the Summary dialog, and then click Finish.

12. On the Quick Set-specific dialog, click Apply at the bottom of the window to save the Quick Set.

Scan and send to email

Introduction

The printer has a feature that enables it to scan a document and send it to one or more email addresses.
Before using this feature, use the HP Embedded Web Server to enable it and set it up.

Scan and send a document to email

1. Place the document face-down on the scanner glass, or place it face-up in the document feeder and
adjust the paper guides to fit the size of the document.

2. From the Home screen on the printer control panel, touch the E-mail button.

NOTE: If prompted, type your user name and password.

3. Touch the To field to open a keyboard.

ENWW Key printer features and tasks 93

 NOTE: If you are signed in to the printer, your user name or other default information might appear in
the From field. If so, you might not be able to change it.

4. Specify the recipients by using one of these methods:

Enter addresses manually

▲ Enter the address in the To field. To send to multiple addresses, separate the addresses with a
semicolon, or touch the Enter button on the touchscreen keyboard after typing each address.

Enter addresses from the Contacts list

a. Touch the Address Book button that is next to the To: field to open the Address Book screen.

b. From the drop-down list, select the address book view that you want to use.

c. Select a name from the list of contacts, and then touch the right arrow button to add the name
to the recipients list. Repeat this step for each recipient, and then touch the OK button.

5. Complete the Subject, and File Name fields by touching the field and using the touchscreen keyboard to
enter information. Touch the OK button when you have completed the fields.

6. To configure settings for the document, touch the More Options button. For example:

● Select File Type and Resolution to specify the type of file to create, the resolution, and the output
quality.

● If the original document is printed on both sides, select Original Sides, and then select 2 Sided.

7. Touch the preview button to preview the document.

8. Touch the Start button to send.

NOTE: The printer might prompt you to add the email address to the address book or the contact list.

Scan and send to network folder

Introduction

The printer can scan a file and save it in a shared folder on the network. Before using this feature, use the
HP Embedded Web server to enable the feature and configure the shared folders. The system administrator
can configure pre-defined Quick Sets folders; otherwise it is necessary to specify the folder path for each job.

Scan and save the document to a folder

NOTE: You might be required to sign in to the printer to use this feature.

1. Place the document face-down on the scanner glass, or place it face-up in the document feeder and
adjust the paper guides to fit the size of the document.

2. From the Home screen on the printer control panel, touch the Save to Network Folder button.

3. To specify a path for this job only, touch the Add button to open a keyboard, and type the path to the
folder, and then touch the OK button. Use this format for the path:

\\server\folder, where “server” is the name of the server that hosts the shared folder, and
“folder” is the name of the shared folder. If the folder is nested inside other folders, complete all
necessary segments of the path to reach the folder. For example: \\server\folder\folder

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 Or, select a pre-defined Quick Sets path or a path associated with a Contact.

NOTE: The Folder Paths field might have a pre-defined path, and it might not be editable. In this
situation, the administrator has configured this folder for common access.

4. Touch the File Name text field to open a keyboard, and then type the name for the file, and then touch
the OK button.

5. To configure settings for the document, touch the More Options button. For example:

● Select File Type and Resolution to specify the type of file to create, the resolution, and the output
quality.

● If the original document is printed on both sides, select Original Sides, and then select 2 Sided.

6. Touch the preview button to preview the document.

7. When the document is ready, touch the Start button to save the file.

Scan and send to USB Flash Drive

Introduction
The printer can scan a file and save it on a USB flash drive. Before using this feature, use the HP Embedded
Web server to enable and configure it.

Scan and save the document to a USB flash drive

NOTE: You might be required to sign in to the printer to use this feature.

1. Place the document face-down on the scanner glass, or place it face-up in the document feeder and
adjust the paper guides to fit the size of the document.

2. Insert the USB flash drive into the USB port near the printer control panel.

3. From the Home screen on the printer control panel, scroll to and touch the Save to USB button.

4. Save the file on the root of the USB flash drive, save it in an existing folder, or touch the New Folder
button to create a new folder on the USB flash drive.

5. Touch the File Name text field to open a keyboard, and then type the name for the file, and then touch
the OK button.

6. To configure settings for the document, touch the More Options button. For example:

● Select File Type and Resolution to specify the type of file to create, the resolution, and the output
quality.

● If the original document is printed on both sides, select Original Sides, and then select 2 Sided.

7. Touch the preview button to preview the document.

8. When the document is ready, touch the Start button to save the file.

Additional scan tasks

Go to www.hp.com/support/ljM527MFP.

Instructions are available for performing specific scan tasks, such as the following:

ENWW Key printer features and tasks 95

 ● Copy or scan pages from books or other bound documents

● Send a scanned document to a folder in the printer memory

● Copy or scan both sides of an identification card

● Copy or scan a document into a booklet format

Fax (MFP M527 models only)

Set up fax

Introduction

This information applies to fax and Flow models, or to other printers when an optional analog fax accessory
has been installed. Before continuing, connect the printer to a phone line (for analog fax) or to an Internet or
network fax service.

Set up fax by using the printer control panel

1. From the Home screen on the printer control panel, scroll to and touch Administration.

2. Open the following menus:

● Fax Settings

● Fax Send Settings

● Fax Send Setup

● Fax Setup Wizard

NOTE: If the Fax Settings menu does not appear in the menu listing, LAN or Internet fax might be
enabled. When LAN or Internet fax is enabled, the analog fax accessory is disabled and the Fax Settings
menu does not display. Only one fax feature, either LAN fax, analog fax, or Internet fax, can be enabled
at a time. To use analog fax when LAN fax is enabled, use the HP Embedded Web Server to disable LAN
fax.

3. Follow the steps in the Fax Setup Wizard to configure the required settings.

Change fax configurations

Introduction

NOTE: The settings configured using the Fax Setup Wizard on the control panel override any settings made
in the HP Embedded Web Server.

● Fax dialing settings

● General fax send settings

● Fax receive settings

Fax dialing settings

1. From the Home screen on the printer control panel, scroll to and touch Administration.

2. Open the following menus:

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 ● Fax Settings

● Fax Send Settings

● Fax Send Setup

● Fax Dialing Settings

Configure any of the following settings:

Menu item Description

Fax Dial Volume Use the Fax Dial Volume setting to control the printer's dialing volume level when
sending faxes.

Dialing Mode The Dialing Mode setting sets the type of dialing that is used: either tone (touch-tone
phones) or pulse (rotary-dial phones).

Fax Send Speed The Fax Send Speed setting sets the modem bit rate (measured in bits per second) of the
Analog Fax modem while sending a fax.

● Fast (default) — v.34/max 33,600 bps

● Medium — v.17/max 14,400 bps

● Slow — v.29/max 9,600 bps

Redial Interval The Redial Interval setting selects the number of minutes between retries if the number
dialed is busy or not answering, or if an error occurs.

NOTE: You might observe a redial message on the control panel when both the Redial
On Busy and Redial On No Answer settings are set to off. This occurs when the fax
accessory dials a number, establishes a connection, and then loses the connection. As a
result of this error condition, the fax accessory performs three automatic redial attempts
regardless of the redial settings. During this redial operation, a message displays on the
control panel to indicate that a redial is in progress.

Redial On Error The Redial On Error feature sets the number of times a fax number will be redialed when
an error occurs during a fax transmission.

Redial On Busy The Redial On Busy setting selects the number of times (0 through 9) the fax accessory
redials a number when the number is busy. The interval between retries is set by the
Redial Interval setting.

Redial On No Answer The Redial On No Answer setting selects the number of times the fax accessory redials if
the number dialed does not answer. The number of retries is either 0 to 1 (used in the
U.S.) or 0 to 2, depending on the country/region setting. The interval between retries is
set by the redial interval setting.

Detect Dial Tone The Detect Dial Tone setting determines whether the fax checks for a dial tone before
sending a fax.

Dialing Prefix The Dialing Prefix setting allows you to enter a prefix number (such as a "9" to access an
outside line) when dialing. This prefix number is automatically added to all phone
numbers when dialed.

General fax send settings

1. From the Home screen on the printer control panel, scroll to and touch Administration.

2. Open the following menus:

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 ● Fax Settings

● Fax Send Settings

● Fax Send Setup

● General Fax Send Settings

Configure any of the following settings:

Menu item Description

Fax Number Confirmation When the Fax Number Confirmation feature is enabled, the fax number must be entered
twice to ensure that it was entered correctly. The feature is disabled by default.

PC Fax Send Use the PC Fax Send feature to send faxes from a PC. This feature is enabled by default.

Fax Header Use the Fax Header feature to control whether the header is appended to the top, and
content is shifted down, or if the header is overlayed on top of the previous header.

JBIG Compression Enabling the JBIG Compression feature can reduce phone-call charges by reducing fax
transmission time and might be the preferred setting. However, using the JBIG
Compression feature might cause compatibility problems when communicating with
some older fax machines, in which case you might need to disable it.

NOTE: The JBIG Compression feature works only when both the sending and receiving
machines have this capability.

Error Correction Mode Normally, the fax accessory monitors the signals on the telephone line while it is sending
or receiving a fax. If the fax accessory detects an error during the transmission and the
Error Correction Mode setting is on, the fax accessory can request that the error portion
of the fax be sent again.

The Error Correction Mode feature is enabled by default. You should turn it off only if you
are having trouble sending or receiving a fax and if you are willing to accept the errors in
the transmission and a probable quality reduction in the image. Turning off the setting
might be useful when you are trying to send a fax overseas or receive one from overseas,
or if you are using a satellite telephone connection.

NOTE: Some VoIP providers might suggest turning off the Error Correction Mode
setting. However, this is not usually necessary.

Fax Number Speed Dial Matching Enabling the Fax Number Speed Dial Matching can help when dialing faxes.

When you dial a fax number manually, this feature checks the stored speed dial entries
for a number that matches the number you enter. This can speed the dialing process and
help you if you do not remember the speed dial entry number for a given fax number.

If the printer finds a matching speed dial entry for the fax number entered manually, you
can touch Yes to send the fax to that number or have the number added to the fax
distribution list.

Fax receive settings

1. From the Home screen on the printer control panel, scroll to and touch Administration.

2. Open the following menus:

● Fax Settings

● Fax Receive Settings

● Fax Receive Setup

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 Configure any of the following settings:

Menu item Description

Ringer Volume Touch the Ringer Volume drop-down menu and adjust the ringer volume settings.

Rings To Answer The Rings To Answer setting determines the number of times the phone rings before the
call is answered by the fax accessory.

NOTE: The default range for the available options for the Rings To Answer setting is
country/region-specific. The range of possible Rings To Answer options is limited by
country/region.

If you experience problems with the fax accessory answering, and the Rings To Answer
setting is 1, try increasing it to 2.

Fax Receive Speed Touch the Fax Receive Speed drop down menu and select one of the following options:

● Fast (default) — v.34/max 33,600 bps

● Medium — v.17/max 14,400 bps

● Slow — v.29/max 9,600 bps

Ring Interval Touch the box beneath the Ring Interval heading to open the keypad. Enter a value for
the ring interval on the keypad, and then touch the OK button. The default setting for
ring interval is 600 ms.

Ring Frequency Touch the box beneath the Ring Frequency heading to open the keypad. Enter a value for
the ring frequency on the keypad, and then touch the OK button. The default setting for
ring frequency is 68 Hz, which detects rings up to 68 Hz.

Send a fax
1. Place the document face-down on the scanner glass, or place it face-up in the document feeder and
adjust the paper guides to fit the size of the document.

2. From the Home screen on the printer control panel, touch the Fax button.

3. Specify the recipients by using one of these methods:

Enter recipients manually

▲ Touch the Fax Number field to open the keypad, enter a fax number, and then touch the OK button.

Enter recipients from the Contacts list

a. Touch the Contacts button that is next to the Fax Number field to open the Contacts screen.

b. From the drop-down list, select the appropriate contact list.

c. Select a name from the list of contacts to add the name to the recipients list. Repeat this step for
each recipient, and then touch the OK button.

4. To configure settings for the document, touch the More Options button. For example:

● Select Resolution to specify the resolution for the fax.

● If the original document is printed on both sides, select Original Sides, and then select 2 Sided.

ENWW Key printer features and tasks 99

 5. Touch the preview button to preview the document.

6. When the document is ready, touch the Start button to send the fax.

Additional fax tasks

Go to www.hp.com/support/ljM506 or www.hp.com/support/ljM527MFP.

Instructions are available for performing specific fax tasks, such as the following:

● Create and manage fax speed dial lists

● Configure fax billing codes

● Use a fax printing schedule

● Block incoming faxes

● Fax archiving and forwarding

Security features
Security features overview
The printer supports security standards and recommended protocols that help keep the printer secure,
protect critical information on the network, and monitor and maintain the printer.

Certain features can be enabled, disabled, or restricted by the printer administrator.

Access to the administration functions can also be restricted. Data and job information can be encrypted,
stored and securely erased. The formatter cage can also be secured.

The printer also supports HP TPM. The TPM is a hardware-based system security feature that can securely
store information, such as passwords and encryption keys, which can be used to authenticate the platform. It
can also be used to store platform measurements that help ensure that the platform remains trustworthy.

For in-depth information about HP's secure imaging and printing solutions, visit www.hp.com/go/
Imaging_and_Printing_Security_Best_Practices.

Manage security settings

Manage security settings overview

While some security features can be enabled or disabled through the control panel, making the changes using
the EWS is the preferred method because the EWS has a more complete set of controls. Access to the EWS can
be restricted so only administrators have access to the security features and other printer-configuration
tools.

The EWS works when the printer is connected to an IP-based network. The EWS does not support IPX-based
printer connections. Internet access is not required to open and use the EWS.

When the printer is connected to the network, the HP Embedded Web Server is automatically available.

Type the printer IP address, host name, or Bonjour name (if Bonjour is enabled) in the address/URL field of a
Web browser to open the EWS.

The security settings are included on the Security and Network tabs.

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 NOTE: If an administrator account has been set up, the Security and Network tabs are only available to an
administrator.

Security tab

1. General Security— Set passwords, restrict access to the EWS, and manage USB settings.

2. Access Control — Manage users, groups, and control access to certain printer features.

3. Protect Stored Data — Manage HDD encryption settings, job storage, and job deletion settings.

4. Certificate Management — Install, delete, and validate security certificates.

5. Web Service Security — Allow resources on this printer to be accessed by web pages from different
domains.

6. Self Test — Run tests to verify security settings, check data security, and check code integrity.

1
2
3
4
5
6

Networking tab

1. Settings — Review the status of network security settings and configure security settings using the
HP Jetdirect Security Configuration Wizard.

2. Authorization — Manage the administrator password, network security certificates, and set up the
network Access Control List (ACL).

3. Management Protocols — Set up encrypted communications, configure SNMP settings, and manage
other network protocols and services.

4. 802.1X Authentication — Enable and configure 802.1X authentication protocols.

5. IPsec/Firewall — Enable secure IP network communications.

6. Announcement Agent— Enable remote configuration using a Configuration Server.

ENWW Key printer features and tasks 101

 1
2
3
4
5
6

Access control

Overview

Administrators can control access to printer features using the HP Embedded Web Server (EWS) or HP Web
Jetadmin.

By default, all users have access to all features, and can adjust any setting. There are three default
permission sets:

● Device Guest

Device Guest is the default user role. A Device Guest is a user who does not have an account on the
printer. Administrators can control what features a Device Guest has access to.

● Administrator

The Administrator role is disabled by default. Enter an administrator username and password by in the
General Security section of the Security tab to enable the Administrator role.

Once the role is enabled a user must log in to the printer using the administrator username and
password to change printer settings. Administrators have full access to all features.

● Device User

An administrator can allow a Device User to log in to the printer to have access to selected features.
Administrators can elect to create a local account on the printer or use and LDAP or Windows
authentication to log in to the printer.

Administrators can click the Manage Permission Sets... button in the Access Control area to create
additional user roles.

Secure the HP Embedded Web Server

Assign an administrator password for access to the printer and the HP Embedded Web Server so that
unauthorized users cannot change the printer settings.

The password assigned to the administrator account is also the Device Administrator Access Code at the
device.

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 1. Open the HP Embedded Web Server by entering the printer IP address into the address line of a Web
browser.

2. Click the Security tab.

3. Open the General Security menu.

4. In the Username field, enter the name to associate with the password.

5. Enter the password in the New Password field, and then enter it again in the Verify Password field.

NOTE: If you are changing an existing password, you must first enter the existing password in the Old
Password field.

6. Click the Apply button. Make note of the password and store it in a safe place.

Lock the control panel menus

Some features on the printer control panel can be secured so that unauthorized people cannot use them.
When a feature is secured, the printer prompts you to sign in before you can use it. You can also sign in
without waiting for a prompt by touching the Sign In button on the Home screen.

Permissions can be set for groups of users, individual users, and guest users. Access codes are assigned to
groups and users. Guest users are not required to enter access codes. For example, an access code can be
assigned to a group of users to allow them to use the “Save to USB” feature. A guest user would not have
access to that feature.

1. Open the HP Embedded Web Server by entering the printer IP address into the address line of a Web
browser.

2. Click the Security tab.

3. Open the Access Control menu.

4. In the Sign In and Permission Policies area, select which types of users have permission for each of the
features.

5. Click the Apply button.

Data and file security

Data and file security overview

There are several methods for protecting data stored on the hard disk and sent to or from the printer. Data on
the HP High-Performance Hard Disk (Encrypted HDD or HDD) can be encrypted so that information on the
hard disk cannot be accessed if the drive is removed from the printer. The printer also supports two levels of
securely erasing saved jobs and temporary files created as a result of processing jobs. Data sent to and from
the printer can also be encrypted.

Control access to the printer and protect stored jobs by requiring that an access code be entered prior to
saving or retrieving the job from the printer.

NOTE: Additional information can be found in the access control and print tasks sections of this course.

ENWW Key printer features and tasks 103

 Encryption support: HP High-Performance Secure Hard Disks

Encryption support overview

The hard disk provides hardware-based encryption to securely store sensitive data without impacting printer
performance. This hard disk uses the latest Advanced Encryption Standard (AES) and has versatile time-
saving features and robust functionality.

Configure the HP High-Performance Secure Hard-Disk Drive

Use the Security menu in the HP Embedded Web Server to configure the disk.

With an encrypted drive, the data on the drive is not accessible if removed from the device.

For more information about the encrypted hard disk, see the HP High-Performance Secure Hard Disk Setup
Guide.

1. Go to www.hp.com/support.

2. Select the country where you purchased your printer.

3. Click Drivers & Downloads.

4. Enter Secure Hard Disk into the Find my product search field, and then press Enter.

5. Click the HP High-Performance Secure Hard Disk link.

6. Click the Manuals link.

HP High-Performance Secure Hard-Disk Drive and Embedded Multi-Media Card (eMMC) interaction

When a new HDD is installed in the printer all data on the eMMC is automatically migrated to the HDD and
erased from the eMMC.

If the HDD fails and needs to be replaced, the eMMC can be re-enabled by performing a firmware upgrade to
the eMMC. This makes the printer usable until a replacement HDD can be procured.

Use the following steps to re-enable the eMMC:

1. Turn off the printer.

2. Remove the HDD.

3. Perform the following printer firmware upgrade procedure. The printer firmware installs automatically
to the eMMC.

a. Do the one of the following:

i. Go to www.hp.com/go/futuresmart.

ii. Select Upgrade now.

iii. Find your Enterprise printer model.

iv. Select the link to open the firmware download page.

v. Select OS Independent from the list of operating systems.

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 vi. Under the Firmware section, find the file for multiple operating systems.

vii. Select Download.

NOTE: To view installation instructions, go to Download.

b. Copy the firmware upgrade file to the root directory of a USB flash drive. The firmware upgrade file
has a .bdl extension.

c. Insert the USB flash drive into the USB port near the printer control panel.

d. Turn on the printer.

e. The following message displays on the control panel: 99.39.67 eMMC Not Bootable. Touch the OK
button to continue.

f. Wait for the Pre-Boot menu to appear on the control-panel display, and then touch the down arrow
button to scroll to 3 Administrator. Touch the OK button to select it.

g. Touch the down arrow button to scroll to 1 Download. Touch the OK button to select it.

h. Touch the down arrow button to scroll to 3 Download. Touch the OK button to select it.

i. Several .bdl files might be listed. Touch the down arrow button to scroll to the firmware upgrade
file that you downloaded previously. Touch the OK button to select it.

j. Wait while the file transfers. When the transfer is complete, the message Complete displays on the
screen.

k. Turn the printer off, remove the USB flash drive, and then turn the printer on. Wait for several
minutes while the printer initializes.

● If the upgrade is unsuccessful, try sending the firmware upgrade file again.

● If the upgrade is successful, the printer initializes successfully.

Protect stored data

The printer can be configured by an administrator to allow jobs to be stored on the HDD or embedded
MultiMedia Card (eMMC) installed in the printer. Access to the Retrieve from Device Memory feature can be
restricted to specific users or groups.

For additional security a print job can be sent to the printer as a private job or an encrypted job. A PIN or
password must be entered at the control panel in order to print private or encrypted jobs.

For more information about saving and printing stored jobs, see the User Guide or printer support site.

IP Security (IPsec)

IPsec is a set of protocols that control IP-based network traffic to and from the printer. IPsec provides host-
to-host authentication, data integrity, and encryption of network communications.

Use the Networking tab in the EWS to configure IPsec for printers that are connected to the network and have
an HP Jetdirect print server.

ENWW Key printer features and tasks 105

 Customer self-repair (CSR) parts and supplies
CSR parts and supplies overview
The CSR level indicates the expected difficulty the customer will experience when removing and replacing an
assembly. The CSR A assemblies in this section are easy for the customer to remove and replace. The CSR B
assemblies in this section might be difficult for the customer to remove and replace.

Installation guides are included with all CSR kits.

The list of CSR parts, installation guides, and the videos shown in this section are available to customers on
the support page, the SML, and on www.HP.com/support.

Before performing service

◦ Disconnect the power cable to turn the printer power off.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

After performing service

◦ Connect the power cable.

◦ Use the power switch to turn the power on.

Post-service requirements
● Make sure that the printer initializes to a Ready state.

● CSR parts have specific, post-service tests. These tests are listed at the end of each procedure.

NOTE: Special tools are not required for most of the following CSR procedures. When special tools are
required for a procedure, those tools are listed at the beginning of the procedure.

Customer self-repair (CSR) A parts and assemblies

Introduction
The CSR level indicates the expected difficulty the customer will experience when removing and replacing an
assembly. The CSR A assemblies in this section are easy for the customer to remove and replace.

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Toner cartridge

Step 1: Remove the toner cartridge

The M527 printer is shown in this procedure. However, the instructions are valid for the M506 printers.

1. Press the cartridge-door-release button.

Figure 5-1 Press the cartridge-door-release button

2. Open the toner-cartridge door.

Figure 5-2 Open the toner-cartridge door

ENWW Customer self-repair (CSR) parts and supplies 107

 3. Remove the toner cartridge from the printer.

Figure 5-3 Remove the toner cartridge

Step 2: Unpack the replacement toner cartridge

Unpack the replacement part from the packaging.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

NOTE: HP recommends responsible disposal of the defective part.

Figure 5-4 Recycle and unpack

1 1 3

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 NOTE: When installing a replacement toner cartridge, hold both ends of the toner cartridge and rock it back
and forth 5-6 times.

Step 3: Install the toner cartridge

The M527 printer is shown in this procedure. However, the instructions are valid for the M506 printers.

1. Align the toner cartridge with the tracks inside the printer, and install the toner cartridge until it is firmly
seated.

Figure 5-5 Install the toner cartridge

ENWW Customer self-repair (CSR) parts and supplies 109

 2. Close the toner-cartridge door.

Figure 5-6 Close the toner-cartridge door

Post-service requirements
● Print a configuration page to make sure that the printer is functioning correctly.

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Staple cartridge (MFP M527)

Step 1: Remove the staple cartridge

NOTE: MFP M527c, f and z models only.

1. Open the stapler door.

Figure 5-7 Open the stapler door

2. Pull the staple cartridge straight out of the printer to remove it.

Figure 5-8 Remove the staple cartridge

Step 3: Unpack the replacement staple cartridge

Unpack the replacement part from the packaging.

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ENWW Customer self-repair (CSR) parts and supplies 111

 NOTE: HP recommends responsible disposal of the defective part.

Figure 5-9 Recycle and unpack

Step 3: Install the staple cartridge

1. Push the staple cartridge straight into the printer to install it.

Figure 5-10 Install the staple cartridge

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 2. Close the stapler door.

Figure 5-11 Close the stapler door

Post-service requirements
● Print a configuration page to make sure that the printer is functioning correctly.

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 Document feeder maintenance kit (MFP M527)

Step 1: Remove the document feeder pickup and feed roller assembly

IMPORTANT: When replacement rollers are installed, reset the New Document Feeder Kit firmware counter.
See the last step in this guide.

1. Open the document feeder jam access door.

Figure 5-12 Open the door

2. Raise the blue lever to release the document feeder pickup and feed roller assembly.

Figure 5-13 Raise the blue lever

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 3. Slide the roller assembly toward the front of the printer, and then away from the document feeder to
remove it.

Figure 5-14 Remove the roller assembly

Step 2: Remove the document feeder separation roller assembly

1. Open the document feeder separation roller assembly cover.

Figure 5-15 Open the cover

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 2. Remove the cover.

Figure 5-16 Remove the cover

3. Slide the roller assembly toward the front of the printer, and then rotate it up and away from the
document feeder to remove it.

Figure 5-17 Remove the roller assembly

Step 3: Unpack the replacement assemblies

Unpack the replacement part from the packaging.

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CAUTION: Do not touch the black spongy portion of the roller. Skin oils can cause image-quality problems.

NOTE: HP recommends responsible disposal of the defective part.

116 Chapter 5 Use and maintain ENWW

 Figure 5-18 Recycle and unpack

Step 4: Install the document feeder separation roller assembly

CAUTION: Do not touch the gray spongy portion of the roller. Skin oils can cause image-quality problems.

1. Place the solid-shaft end of the assembly (the gear end will face the front of the printer) in the slot
provided in the roller holder, and then rotate the gear end down and into the document feeder.

NOTE: The roller might seem loose until the cover is installed and snapped closed. The cover helps
hold the roller in place.

Figure 5-19 Install the roller assembly

ENWW Customer self-repair (CSR) parts and supplies 117

 2. Position the roller cover on the document feeder.

Figure 5-20 Install the roller cover

3. Close the roller cover.

Figure 5-21 Close the roller cover

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 4. Push down to snap the cover into place.

NOTE: When the cover is correctly installed, an audible click is heard when it snaps into place.

Figure 5-22 Push down on the roller cover

Step 5: Install the document feeder pickup and feed roller assembly

1. Position the roller assembly in the holder with the drive shaft end of the assembly facing toward the rear
of the printer.

Slide the assembly toward the rear of the printer to engage the two keyed drive shafts with the two
drive bushings.

Figure 5-23 Install the roller assembly

ENWW Customer self-repair (CSR) parts and supplies 119

 2. Lower the blue lever until it snaps over the roller assembly solid shaft.

Figure 5-24 Close the blue lever

3. Close the document feeder jam access door.

NOTE: When the door is completely closed, an audible click is heard when it latches closed.

Figure 5-25 Close the door

Step 6: Reset the firmware counter

1. From the Home screen on the control panel, scroll to and touch the Administration button.

2. Open the following menus:

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 ● Manage Supplies

● Reset Supplies

● New Document Feeder Kit

3. Select the Reset item to reset the firmware counter.

Post-service requirements
● Use the document feeder to copy a page to make sure that it is functioning correctly.

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 Tray 2-x roller kit

Step 1: Remove the tray

NOTE: The figures in this guide show the M506 and MFP M527 Tray 2. However, the procedure is correct for
replacing the pickup and feed roller and separation roller assemblies the optional Tray 3, Tray 4, and Tray 5.

1. Pull the tray straight out of the printer until it stops.

Figure 5-26 Pull the tray out until it stops

2. Lift the front of the tray, and then pull it out of the printer to remove it.

Figure 5-27 Release and remove the tray

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Step 2: Remove the pickup and feed roller assembly

CAUTION: When handling the roller assembly, do not touch the gray spongy portion of the rollers. Skin oils
on the rollers can cause paper handling problems. HP recommends washing your hands before handling the
assembly.

1. Look up into the tray cavity to locate the roller assembly.

Figure 5-28 Locate the roller assembly

2. Grasp the white tab on the roller holder, and then slide the roller assembly to the left to compress the
spring loaded shaft.

Figure 5-29 Compress the spring-loaded shaft

2
1

ENWW Customer self-repair (CSR) parts and supplies 123

 3. With the spring loaded shaft depressed, rotate the right side of the roller assembly down and toward
you to release it.

Figure 5-30 Remove the roller assembly

Step 3: Remove the separation roller assembly

1. At the removed tray, release one tab, and then pull the separation roller assembly straight up to release
it.

Figure 5-31 Release the assembly

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 2. Remove the separation roller assembly.

NOTE: The spring under the separation roller assembly is not captive. Do not lose the spring when
removing or installing the separation pad assembly.

Figure 5-32 Remove the assembly

Step 4: Unpack the replacement assemblies

Unpack the replacement part from the packaging.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

NOTE: HP recommends responsible disposal of the defective part.

Figure 5-33 Recycle and unpack

Step 5: Install the separation roller assembly

1. Make sure that the spring is in place, and then install the replacement assembly in the slot in the tray.

ENWW Customer self-repair (CSR) parts and supplies 125

 Figure 5-34 Install the assembly in the slot

2. Push the assembly straight down until the tab snaps into place.

Figure 5-35 Install the assembly

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 3. Repeatedly push down on and then release the separation pad. If the assembly is correctly installed it
should freely move up and down in the holder. If it does not move freely, remove it and then reinstall it.

Figure 5-36 Check the installation

Step 6: Install the pickup and feed roller assembly

1. When the assembly is installed, the actuator pin on the roller assembly must be installed in the slot in
the actuator arm.

Figure 5-37 Check the pin on the assembly

ENWW Customer self-repair (CSR) parts and supplies 127

 2. Position the left end of the assembly on the spring loaded shaft and push it left to compress the shaft,
keep the roller holder parallel to the underside of the printer, and then rotate the right end up and into
the printer.

Figure 5-38 Install the roller assembly

1
2

3. Slowly release the depressed spring loaded shaft to allow the right end of the roller assembly to engage
with the right-side drive shaft.

Make sure that the right side of the assembly is fully engaged with the right-side drive shaft.

Figure 5-39 Decompress the spring-loaded shaft

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 4. To check the installation, repeatedly push up and release the tray actuator and observe the roller
assembly. If the assembly is correctly installed, it moves up and down.

NOTE: If the assembly does not properly move, remove it and then reinstall it, making sure that the pin
on the assembly is installed in the slot in the actuator arm.

Figure 5-40 Check the installation

1
2

Step 7: Install the tray

1. With the tray at a slight angle, align the sides of the tray with the rails in the accessory, and then
partially slide the tray into the printer.

Figure 5-41 Install the tray

ENWW Customer self-repair (CSR) parts and supplies 129

 2. Push the tray straight into the accessory to close it.

Figure 5-42 Close the tray

Post-service requirements
● Print a page from the tray that the roller assemblies were replaced in to make sure that the printer is
functioning correctly.

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embedded MultiMedia Card (eMMC)

Step 1: Remove the formatter cover

CAUTION: This part contains components that are electrostatic discharge (ESD) sensitive. To reduce
the possibility of ESD damage, always touch the sheet-metal chassis to ground yourself before touching an
ESD sensitive part.

IMPORTANT: Do not replace the formatter, DC controller, and eMMC PCA simultaneously during a single
printer servicing. Doing so might cause the printer to become unstable or inoperable.

NOTE: Data stored on the eMMC is not secure and cannot be encrypted.

▲ Slide the cover toward the rear of the printer to remove it.

Figure 5-43 Remove the formatter cover

Step 2: Remove the embedded MultiMedia Card (eMMC)

NOTE: M506 (all) and M527dn printers only.

▲ Locate the eMMC component on the formatter, and then pull it straight off of the formatter to remove it.

ENWW Customer self-repair (CSR) parts and supplies 131

 Figure 5-44 Remove the eMMC

Step 3: Unpack the replacement eMMC

Unpack the replacement assembly from the packaging.

CAUTION: ESD-sensitive part.

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NOTE: HP recommends responsible disposal of the defective assembly.

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Step 4: Install the eMMC

NOTE: M506 (all) and MFP M527dn printers only.

▲ Align the connector on the replacement eMMC with the connector on the formatter, and then push the
eMMC onto the formatter to install it.

IMPORTANT: Push on the at the location shown by the arrow. Ignore any “Push here” label on the
eMMC itself. Make sure that the eMMC is fully seated in the connector.

NOTE: The eMMC can only be installed in one direction on the formatter.

Figure 5-45 Install the eMMC

Step 5: Install the formatter cover

▲ Slide it toward the front of the printer to install it.

Figure 5-46 Install the formatter cover

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 Step 6: Reinstall the printer firmware

NOTE: If this installation is a replacement eMMC, use the following steps to reinstall the firmware.

1. Go to www.hp.com/go/futuresmart.

2. Select Upgrade now.

3. Find your Enterprise printer model.

4. Select the link to open the firmware download page.

5. Select OS Independent from the list of operating systems.

6. Under the Firmware section, find the file for multiple operating systems.

7. Select Download.

NOTE: To view installation instructions, go to www.hp.com/go/futuresmart. Select Upgrade now, and then
select How to perform a firmware update.

Post-service requirements
● Print a configuration page to make sure that the printer is functioning correctly.

Fax printed-circuit board (MFP M527c/f/z)

Step 1: Remove the formatter cover

CAUTION: This part contains components that are electrostatic discharge (ESD) sensitive. To reduce
the possibility of ESD damage, always touch the sheet-metal chassis to ground yourself before touching an
ESD sensitive part.

▲ Slide the cover toward the rear of the printer to remove it.

Figure 5-47 Remove the formatter cover

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Step 2: Remove the fax printed-circuit board (PCA)

NOTE: MFP M527f, c, and z models only (optional for the MFP M527dn).

1. Disconnect three connectors.

Figure 5-48 Disconnect three connectors

2. Pinch the retainer to release it.

Figure 5-49 Release the fax PCA

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 3. Rotate the connector end of the fax PCA out and away from the formatter, and then slide it as shown to
remove it.

Figure 5-50 Remove the fax PCA

1
2

Step 3: Unpack the replacement fax PCA

Unpack the replacement assembly from the packaging.

CAUTION: ESD-sensitive part.

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NOTE: HP recommends responsible disposal of the defective assembly.

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Step 4: Install the fax PCA

1. Before proceeding, take note of the location of the slots in the sheet-metal where the fax PCA cradle
mounting tab and fax port must be installed.

Figure 5-51 Locate the slots in the sheet-metal

2. Insert the fax PCA cradle mounting tab and fax port in the slots in the sheet-metal plate, and then rotate
the connector end of the fax PCA toward the formatter.

Figure 5-52 Install the fax PCA

ENWW Customer self-repair (CSR) parts and supplies 137

 3. Engage the retainer with the slot in the formatter.

Reinstallation tip: Pinch the retainer to easily engage it with the slot.

Figure 5-53 Engage the fax PCA

4. Connect three connectors.

Figure 5-54 Connect three connectors

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Step 5: Install the formatter cover
▲ Slide it toward the front of the printer to install it.

Figure 5-55 Install the formatter cover

Post-service requirements
● Print a configuration page to make sure that the printer is functioning correctly.

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 Hard-disk drive (HDD)

Step 1: Remove the formatter cover

NOTE: MFP M527f and MFP M527z printers only (optional for the MFP M527dn and all M506 printers).

CAUTION: This part contains components that are electrostatic discharge (ESD) sensitive. To reduce
the possibility of ESD damage, always touch the sheet-metal chassis to ground yourself before touching an
ESD sensitive part.

▲ Slide the cover toward the rear of the printer to remove it.

Figure 5-56 Remove the formatter cover

Step 2: Remove the hard-disk drive (HDD)

1. Release the locking connector, and then pinch the retainer to release it.

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 Figure 5-57 Release the HDD

2. Rotate the connector end of the HDD out and away from the formatter, and then slide it as shown to
remove it.

Figure 5-58 Remove the HDD

Step 3: Unpack the replacement assembly

Unpack the replacement assembly from the packaging.

CAUTION: ESD-sensitive part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

NOTE: HP recommends responsible disposal of the defective assembly.

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 Step 4: Install the HDD

1. Before proceeding, take note of the location of the slot in the sheet-metal where the HDD cradle
mounting tab must be installed.

CAUTION: This portion of the sheet-metal is a knock-out plate. Do not push on it with sufficient force
to detach it when installing the HDD.

Figure 5-59 Locate the slot in the sheet-metal

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 2. Insert the HDD cradle mounting tab in the slot in the sheet-metal, and then rotate the connector end of
the HDD toward the formatter.

Figure 5-60 Install the HDD

3. Make sure that the locking connector latches and that the standoff engages with the slot in the
formatter (it might be necessary to pinch the retainer to engage it with the slot).

Figure 5-61 Install the HDD

Step 5: Install the formatter cover

▲ Slide it toward the front of the printer to install it.

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 Figure 5-62 Install the formatter cover

Step 6: Reinstall the printer firmware

NOTE: If this installation is a replacement HDD, use the following steps to reinstall the firmware.

1. Do the one of the following:

● In the U.S., go to www.hp.com/support/ljM506 or www.hp.com/support/ljM527MFP.

a. Select Get drivers, Software, and Firmware, and then select the appropriate printer by
name.

NOTE: More than one printer model might be listed. Make sure to select the correct model
so that the upgraded firmware supports all of the printer functions.

b. Select the driver language and operating system.

c. Locate the firmware download, and then select Download.

● Outside the U.S., go to www.hp.com/support.

a. Select your country/region.

b. Select Drivers & Downloads.

c. Enter the printer name in the Find my product dialogue box, and then select Go.

TIP: Click on the How do I find my product name/number? link to see a short video on
identifying the printer name and number.

d. Select the appropriate printer by name.

NOTE: More than one printer model might be listed. Make sure to select the correct model
so that the upgraded firmware supports all of the printer functions.

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 e. Select the driver language and operating system.

f. Locate the firmware download, and then select Download.

2. Copy the firmware upgrade file to the root directory of a USB flash drive. The firmware upgrade file has
a .bdl extension.

3. Insert the USB flash drive into the USB port.

NOTE: The location of the USB port varies depending on the printer model.

4. Turn on the printer.

5. The following message displays on the control panel depending on printer configuration:

● eMMC only installed: Error: 99.39.67 eMMC Not Bootable

● Optional HDD installed: Error: 99.09.63 Incorrect Disk

Touch the OK button to continue.

6. Wait for the Pre-Boot menu to appear on the control-panel display, and then touch the down arrow
button to scroll to 3 Administrator. Touch the OK button to select it.

7. Touch the down arrow button to scroll to 1 Download. Touch the OK button to select it.

8. Touch the down arrow button to scroll to 3 USB Thumbdrive. Touch the OK button to select it.

9. Several .bdl files might be listed. Touch the down arrow button to scroll to the firmware upgrade file
that you downloaded previously. Touch the OK button to select it.

10. Wait while the file transfers. When the transfer is complete, the message Complete displays on the
screen.

11. Turn the printer off, remove the USB flash drive, and then turn the printer on. Wait for several minutes
while the printer initializes. If the upgrade is unsuccessful, try sending the firmware upgrade file again.

NOTE: If the upgrade fails again, contact HP support at www.hp.com/support/ljM506 or www.hp.com/

support/ljM527MFP.

Post-service requirements
● Print a configuration page to make sure that the printer is functioning correctly.

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 Dual in-line memory module (DIMM)

Step 1: Remove the formatter cover

CAUTION: This part contains components that are electrostatic discharge (ESD) sensitive. To reduce
the possibility of ESD damage, always touch the sheet-metal chassis to ground yourself before touching an
ESD sensitive part.

▲ Slide the cover toward the rear of the printer to remove it.

Figure 5-63 Remove the formatter cover

Step 2: Remove the hard-disk drive (HDD)

NOTE: HDD models only. For all other models, skip this step and go to Step 3: Remove the dual in-line
memory module (DIMM).

1. Release the locking connector, and then pinch the retainer to release it.

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 Figure 5-64 Release the HDD

2. Rotate the connector end of the HDD out and away from the formatter, and then slide it as shown to
remove it.

Figure 5-65 Remove the HDD

Step 3: Remove the dual in-line memory module (DIMM)

NOTE: The M506 printers use a Slim dual in-line memory module (DIMM).

1. M506 only: Locate the DIMM component on the formatter, and then pull it straight off of the formatter
to remove it.

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 Figure 5-66 Remove the DIMM (M506)

2. MFP M527 only: Do the following

a. Locate the DIMM component on the formatter, release two locking arms, and then let the bottom
edge of the DIMM rotate away from the holder.

Figure 5-67 Release the DIMM (MFP M527)

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 b. Pull the DIMM down and away from the holder to remove it.

Figure 5-68 Remove the DIMM (MFP M527)

Step 4: Unpack the replacement DIMM

Unpack the replacement assembly from the packaging.

CAUTION: ESD-sensitive part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

NOTE: HP recommends responsible disposal of the defective assembly.

Step 5: Install the dual in-line memory module (DIMM)

1. M506 only: Push the DIMM straight on the connector to install it.

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 Figure 5-69 Install the DIMM (M506)

2. MFP M527 only: Do the following

a. Insert the top edge of the DIMM in the holder.

Reinstallation tip: The DIMM is keyed and can only be inserted in the holder one way.

Figure 5-70 Insert the DIMM (MFP M527)

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 b. Rotate the bottom edge of the DIMM toward the holder, and then make sure that the two locking
arms snap into place.

Figure 5-71 Install the DIMM (MFP M527)

Step 6: Install the hard-disk drive (HDD)

NOTE: HDD models only. For all other models, skip this step and go to Step 7: Install the formatter cover.

1. Before proceeding, take note of the location of the slot in the sheet-metal where the HDD cradle
mounting tab must be installed.

CAUTION: This portion of the sheet-metal is a knock-out plate. Do not push on it with sufficient force
to detach it when installing the HDD.

Figure 5-72 Locate the slot in the sheet-metal

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 2. Insert the HDD cradle mounting tab in the slot in the sheet-metal, and then rotate the connector end of
the HDD toward the formatter.

Figure 5-73 Install the HDD

3. Make sure that the locking connector latches and that the standoff engages with the slot in the
formatter (it might be necessary to pinch the retainer to engage it with the slot).

Figure 5-74 Install the HDD

Step 7: Install the formatter cover

▲ Slide it toward the front of the printer to install it.

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 Figure 5-75 Install the formatter cover

Post-service requirements
● Print a configuration page to make sure that the printer is functioning correctly.

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 Transfer roller

Step 1: Remove the toner cartridge

The M527 printer is shown in this procedure. However, the instructions are valid for the M506 printers.

1. Press the cartridge-door-release button.

Figure 5-76 Press the cartridge-door-release button

2. Open the toner-cartridge door.

Figure 5-77 Open the toner-cartridge door

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 3. Remove the toner cartridge from the printer.

Figure 5-78 Remove the toner cartridge

Step 2: Remove the transfer roller

1. Push in on the two white tabs on the right-side retainer clip to release them.

NOTE: The right end of the roller slightly springs up when the tabs are released.

Figure 5-79 Release the retainer clip

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 2. Grasp the silver shaft end of the roller or the white retainer clip, raise the right-end of the roller up, and
then slide the roller to the right to release the left-end of the roller shaft.

CAUTION: The retainer clip is not captive. Do not drop it into the product when handling the roller.

Figure 5-80 Release the roller

3. Remove the transfer roller from the printer.

Figure 5-81 Remove the roller

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 4. Remove the clip from the right end of the transfer roller. Set the clip aside, it will be installed on the
replacement roller.

Figure 5-82 Remove the retainer clip

Step 3: Unpack the replacement roller

Unpack the replacement part from the packaging.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

CAUTION: Do not touch the black spongy portion of the roller. Skin oils can cause image-quality problems.

NOTE: HP recommends responsible disposal of the defective part.

Figure 5-83 Recycle and unpack

Step 4: Install the transfer roller

1. From the discarded transfer roller, install the clip on either end of the replacement transfer roller.

ENWW Customer self-repair (CSR) parts and supplies 157

 CAUTION: Avoid touching the black spongy part of the roller. Skin oils deposited on the rollers might
cause print quality problems. HP recommends washing your hands before handling the roller.

Figure 5-84 Install the holder

2. Place the left (shaft) end of the roller in the retainer clip, lower the right end (with the clip) into place
making sure that the clip and spring are aligned, and then push down on the clip until it snaps in place.

Figure 5-85 Install the roller and retainer clip

1 2

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Step 5: Install the toner cartridge

The M527 printer is shown in this procedure. However, the instructions are valid for the M506 printers.

1. Align the toner cartridge with the tracks inside the printer, and install the toner cartridge until it is firmly
seated.

Figure 5-86 Install the toner cartridge

2. Close the toner-cartridge door.

Figure 5-87 Close the toner-cartridge door

Post-service requirements
● Print a configuration page to make sure that the printer is functioning correctly.

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 Control panel (MFP M527)

Step 1: Remove the control panel (MFP M527)

Required tools
● #2 Phillips screwdriver with a magnetic tip.

1. Open the document feeder.

NOTE: If the control panel is not fully tilted forward, tilt it forward now until it stops.

Figure 5-88 Open the document feeder

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 2. Beginning at the right side of the control-panel cover, carefully release five tabs along the top edge of
the cover.

NOTE: The thin black-plastic cover will separate from the white-plastic control-panel base.

Figure 5-89 Release five tabs

3. Continue to rotate the top edge of the cover away from the printer, and then remove the cover.

Figure 5-90 Remove the cover

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 4. MFP M527c and z only: Open the connector latch to release the keyboard flat cable.

Figure 5-91 Disconnect the FFC (MFP M527z)

5. Disconnect one HDMI cable and one connector.

Figure 5-92 Disconnect connectors

1
2

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 6. Remove the USB cable from the holder.

NOTE: MFP M527z only: Release four tabs, and then remove the near-field communication (NFC)
printed circuit board.

Figure 5-93 Remove USB cable and NFC PCA

2
1

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 7. Remove three screws.

TIP: The screwdriver (supplied with the kit) has a reversible shaft. Simply pull the shaft out of the
handle, and then reinstall it with the desired end facing out.

Figure 5-94 Remove three screws

8. Lift the front of the control panel off of the printer, and then slide it toward the front of the printer to
remove it.

Figure 5-95 Remove the control panel

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Step 2: Unpack the replacement control panel

Unpack the replacement part from the packaging.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

NOTE: HP recommends responsible disposal of the defective part.

TIP: Don’t forget to remove the protective film on the touchscreen of the replacement control panel.

Figure 5-96 Recycle and unpack

Step 3: Install the control panel (MFP M527)

1. Tilt the replacement control panel away from the base plate.

Figure 5-97 Open the control panel

ENWW Customer self-repair (CSR) parts and supplies 165

 2. MFP M527z only: Make sure to feed the keyboard flat cable passes through the opening in the control-
panel base when installing the control panel.

Figure 5-98 Check the keyboard flat cable (MFP M527z)

3. Locate the four hooks on the printer and matching slots in the control-panel base. The hooks fit into the
slots when the assembly is installed.

NOTE: Make sure that the grounding clip is on top of the assembly base when it is installed.

Figure 5-99 Locate the hooks and slots

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 4. Position the rear edge of the control panel in the printer, and then lower the front edge down to install it.

NOTE: if the control panel is difficult to install, make sure that the hooks, slots, and grounding clip are
correctly engaged.

Figure 5-100 Install the control-panel

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 5. Install three screws, make sure that the grounding clip is correctly installed.

TIP: The screwdriver (supplied with the kit) has a reversible shaft. Simply pull the shaft out of the
handle, and then reinstall it with the desired end facing out.

Figure 5-101 Install three screws

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 6. Connect one HDMI cable and one connector.

Figure 5-102 Connect the connectors

1
2

7. Install the USB cable in the holder.

NOTE: MFP M527z only: Install the near-field communication (NFC) printed circuit board under the
four tabs.

Figure 5-103 Install the USB cable and NFC PCA

2
1

ENWW Customer self-repair (CSR) parts and supplies 169

 8. MFP M527z only: Position the keyboard flat cable in the connector, and then close the connector latch.

IMPORTANT: Slightly tug on the cable to make sure that it is fully captured in the connector.

NOTE: When the connector latch is closed and the cable is correctly installed, the white line on the
cable is parallel to the connector latch.

Figure 5-104 Connect the flat cable (MFP M527z)

9. Position the control-panel cover on the printer.

Figure 5-105 Position the control-panel cover on the printer

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 10. Beginning at the left side of the control-panel cover, carefully engage five tabs along the top edge of the
cover.

Figure 5-106 Engage five tabs

11. Close the document feeder.

NOTE: Adjust the control panel to the desired angle.

Reinstallation tip: If the keyboard is unresponsive after turning the printer on, check the flat cable
installed in step 8. Reinstall the cable if necessary.

Figure 5-107 Close the document feeder

Post-service requirements
● Print a configuration page to make sure that the printer is functioning correctly.

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 Control panel (M506x)

Step 1: Remove the control panel (M506x)

NOTE: This procedure is for the HP LaserJet Enterprise M506x printer only.

Required tools

NOTE: A reversible-shaft screwdriver is supplied with this kit. The screwdriver has a reversible shaft. Simply
pull the shaft out of the handle, and then reinstall it with the desired end facing out.

● Small flat-blade screwdriver.

● #2 Phillips screwdriver with a magnetic tip.

1. Tilt the control panel to the fully raised position.

Figure 5-108 Tilt the control panel up

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 2. Use the small flat-blade screwdriver supplied in the kit to release the control-panel screws cover, and
then remove the cover.

Figure 5-109 Remove the cover

3. Use the small Phillips screwdriver supplied in the kit to remove two screws.

IMPORTANT: Store the screws in a secure place where they cannot fall down into the printer.

Figure 5-110 Remove two screws

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 4. Turn the control panel over, to gain access to the bottom side.

Figure 5-111 Turn the control panel over

5. Disconnect one HDMI cable, one connector, and then remove the control panel.

Figure 5-112 Remove the control panel

2
1

Step 2: Unpack the replacement control panel

Unpack the replacement part from the packaging.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

NOTE: HP recommends responsible disposal of the defective part.

TIP: Don’t forget to remove the protective film on the touchscreen of the replacement control panel.

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 Figure 5-113 Recycle and unpack

Step 3: Install the control panel (MFP M527)

1. Connect one HDMI cable, one connector.

Figure 5-114 Connect the cables

2
1

ENWW Customer self-repair (CSR) parts and supplies 175

 2. Install the tabs on the front of the control panel in the slots on the printer top cover.

Figure 5-115 Install the control panel

1
2

3. Rotate the control-panel base down onto the printer.

Figure 5-116 Rotate the control-panel base down

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 4. Use the small Phillips screwdriver supplied in the kit to install two screws.

Figure 5-117 Install two screws

5. Position the screw cover mounting feet into the slots in the top cover, and then rotate the cover down to
install it.

NOTE: Press down on the cover firmly to make sure that the tabs snap into place.

Figure 5-118 Install the cover

Post-service requirements
● Access the menus by using the printer control panel, and then print a configuration page to make sure
that the printer is functioning correctly.

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 White backing (MFP M527)

Step 1: Remove the white backing (MFP M527)

NOTE: MFP M527 printers only.

1. Open the document feeder.

Figure 5-119 Open the document feeder

2. Remove the white backing.

Figure 5-120 Remove the white backing

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 3. If any of the retention clips remain attached to the white backing (or are damaged), go to step 4.

NOTE: If none of the retention clips remain attached to the white backing, skip the remaining sub-
steps in this removal procedure.

Figure 5-121 Check the retention clips

4. Verify that the spring is positioned correctly on the retention clip.

NOTE: If any of the retention clips or springs are damaged, replace them with the clips supplied in the
kit.

Figure 5-122 Check the retention clip spring

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 5. Install the replacement clip in the slot in the document feeder.

Figure 5-123 Install the retention clip

6. Press the clip to make sure it is securely installed.

Figure 5-124 Press the retention clip

Step 2: Unpack the replacement white backing

Unpack the replacement part from the packaging.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

NOTE: HP recommends responsible disposal of the defective part.

180 Chapter 5 Use and maintain ENWW

 Figure 5-125 Recycle and unpack
3

Step 3: Install the white backing (M527)

NOTE: M527 printers only.

1. Place the replacement white backing, on the flatbed scanner glass as shown.

NOTE: Place the corner of the backing that does not have a hook-and-loop fastener in the upper-left
corner of the scanner glass.

Figure 5-126 Install the white backing

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 2. Close the document feeder.

Figure 5-127 Close the document feeder

3. Open the document feeder and make sure that the white backing is securely attached.

Figure 5-128 Check the white backing

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 4. Close the document feeder.

Figure 5-129 Close the document feeder

Post-service requirements
● No service test for this assembly.

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 Keyboard assembly (MFP M527c and z)

Step 1: Remove the keyboard (MFP M527c and z)

NOTE: MFP M527c and z printers only.

1. Tilt up the control panel and open the document feeder.

Figure 5-130 Tilt up the control panel and open the document feeder

2. Beginning at the right side of the control-panel cover, carefully release five tabs along the top edge of
the cover.

NOTE: The thin black-plastic cover will separate from the white plastic control-panel base.

Figure 5-131 Remove the control-panel cover

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 3. Continue to rotate the top edge of the cover away from the printer, and then remove the cover.

Figure 5-132 Remove the cover

4. Open the connector latch to release the keyboard flat cable.

Figure 5-133 Release the keyboard flat cable

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 5. Slide the keyboard tray out until it stops.

Figure 5-134 Slide the tray out

6. Push up on the keyboard tray to release two tabs on the bottom of the tray, and then slide the tray
toward you to disengage the tabs.

Figure 5-135 Disengage the tabs

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 7. Slide the keyboard tray all the way out of the printer to remove it.

Figure 5-136 Remove the keyboard

Step 2: Unpack the replacement assembly

Unpack the replacement part from the packaging.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

NOTE: HP recommends responsible disposal of the defective part.

Figure 5-137 Recycle and unpack

Step 3: Install the keyboard (MFP M527z)

1. Position the flat cable on the keyboard into the keyboard slot.

ENWW Customer self-repair (CSR) parts and supplies 187

 Figure 5-138 Install the FFC

2
1

2. Slide the keyboard tray into the slot.

Figure 5-139 Install the keyboard

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 3. If the flat cable is not in the opening in the control panel base, carefully reach in and thread the flat cable
through the opening.

Figure 5-140 Check the flat cable

4. Position the keyboard flat cable in the connector, and then close the connector latch.

IMPORTANT: Slightly tug on the cable to make sure that it is fully captured in the connector.

NOTE: When the connector latch is closed and the cable is correctly installed, the white line on the
cable is parallel to the connector latch.

Figure 5-141 Close the flat cable latch

ENWW Customer self-repair (CSR) parts and supplies 189

 5. Position the control-panel cover on the printer.

Figure 5-142 Install the control-panel cover

6. Beginning at the left side of the control-panel cover, carefully push down along the top edge of the cover
to engage five tabs.

NOTE: If the keyboard is unresponsive after turning the printer on, check the flat cable installed in step
4. Reinstall the cable if necessary.

Figure 5-143 Engage five tabs

Post-service requirements
● Use the physical keyboard (in the same way the virtual touchscreen keyboard is used) to make sure that
it is correctly functioning.

Customer self-repair (CSR) B parts and assemblies

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Multipurpose tray (Tray 1) pickup roller and separation pad

Step 1: Remove the roller

TIP: The figures in this procedure show the toner cartridge removed. While not necessary, it might be easier
to replace the rollers and separation pad with the toner cartridge removed.

1. Open the toner-cartridge door.

Figure 5-144 Open the toner-cartridge door

2. Release two tabs between the roller collar and roller, and then rotate the top of the roller out and away
from the printer.

TIP: Pushing down on the top of the roller might make it easier to release the tabs.

Figure 5-145 Release two tabs

1
1

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 3. Remove the roller.

Figure 5-146 Remove the roller

Step 2: Remove the separation pad assembly

1. Locate the tab on the back-side of the roller holder, push down on the tab, and then move the roller
holder to the right to release it.

Figure 5-147 Release one tab

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 2. Open the registration-jam access plate, depress the separation pad holder, and then to slide the roller
holder all the way to the right.

TIP: After moving the roller out of the way, release the registration-jam access plate. The roller holds
the plate out of the way.

Figure 5-148 Move the roller carriage out of the way

3. Remove the separation pad assembly.

NOTE: The spring under the assembly is not captive and can be easily lost.

Figure 5-149 Remove the separation pad assembly

ENWW Customer self-repair (CSR) parts and supplies 193

 4. Remove the spring from the separation pad assembly.

NOTE: Retain this spring. It must be installed on the replacement separation pad.

TIP: If the spring is damaged or lost, a replacement spring is included in the kit.

Figure 5-150 Remove the spring

Step 3: Unpack the replacement roller and pad

Unpack the replacement part from the packaging.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

CAUTION: Do not touch the gray spongy portion of the replacement roller or the black rubber portion of the
pad assembly. Skin oils on the roller can cause paper handling problems.

NOTE: HP recommends responsible disposal of the defective part.

194 Chapter 5 Use and maintain ENWW

 Figure 5-151 Recycle and unpack

Step 4: Install the separation pad assembly

1. Install the spring from the discarded separation pad assembly (or use the one supplied in this kit) on to
the replacement assembly.

Figure 5-152 Install the spring

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 2. Align the slots in the assembly with the rails on the holder.

Figure 5-153 Align the assembly with the holder

3. Install the pad assembly into the holder.

Figure 5-154 Install the pad assembly

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 4. Slide the roller carriage back to the center of the shaft (the locking tab snaps into place).

NOTE: Slightly depress the separation pad so that the roller carriage can slide over it.

Reinstallation tip: The separation pad should freely move up and down on the spring when correctly
installed. If the pad does not freely move, remove it, check the spring, and then reinstall it.

Figure 5-155 Slide the roller carriage to the left

Step 5: Install the roller

1. Place the pins on the under-side of the pickup roller in the slots on the holder, and then rotate the top of
the roller up and toward the printer.

NOTE: In this step, you start with the roller upside down, and then rotate it up and into its final
installed position.

Figure 5-156 Install the roller

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 2. Continue to rotate the top of the roller toward the printer until two tabs snap into place.

Figure 5-157 Engage two tabs

3. Close the toner-cartridge door.

NOTE: If the toner cartridge was removed, do not forget to reinstall it.

Figure 5-158 Close the toner-cartridge door

Post-service requirements
● Print a page from Tray 1 to make sure that the printer is functioning correctly.

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Clear paper jams
Introduction
The following information includes instructions for clearing paper jams from the printer.

NOTE: The following jam-clearing procedures apply to both M506 and MFP M527 models (MFP M527 model
is shown in illustrations)

Jam locations
Figure 5-159 M506 jam locations
1
2

1 Output bin

2 Top cover and toner-cartridge area

3 Tray 1

4 Tray 2 and the optional 1 x 550-sheet feeders

NOTE: Remove Tray 2 to access jams in the duplexer.

ENWW Clear paper jams 199

 Figure 5-160 MFP M527 jam locations
1

2
3
4

1 Document feeder (MFP M527 models only)

2 Output bin

3 Top cover and toner-cartridge area

4 Tray 1

5 Tray 2 and the optional 550-sheet trays

NOTE: Remove Tray 2 to access jams in the duplexer.

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Auto-navigation for clearing jams
The auto-navigation feature assists in clearing jams by providing step-by-step instructions on the control
panel. When you complete a step, the printer displays instructions for the next step until you have completed
all steps in the procedure.

Experiencing frequent or recurring paper jams?

To reduce the number of paper jams, try these solutions.

1. Use only paper that meets HP specifications for this printer.

2. Use paper that is not wrinkled, folded, or damaged. If necessary, use paper from a different package.

3. Use paper that has not previously been printed or copied on.

4. Make sure the tray is not overfilled. If it is, remove the entire stack of paper from the tray, straighten the
stack, and then return some of the paper to the tray.

5. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides so
they are touching the paper stack without bending it.

6. Make sure that the tray is fully inserted in the printer.

7. If you are printing on heavy, embossed, or perforated paper, use the manual feed feature and feed
sheets one at a time.

8. Open the Trays menu on the printer control panel. Verify that the tray is configured correctly for the
paper type and size.

9. Make sure the printing environment is within recommended specifications.

ENWW Clear paper jams 201

 Clear paper jams in the document feeder (MFP M527 models only)
The following information describes how to clear paper jams in the document feeder. When a jam occurs, the
control panel displays an animation that assists in clearing the jam.

1. Lift the latch to release the document-feeder

cover.

2. Open the document-feeder cover.

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3. Remove any jammed paper.

4. Lift the document-feeder input tray.

ENWW Clear paper jams 203

 5. Remove any jammed paper.

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6. Lower the document-feeder input tray.

7. Close the document-feeder cover.

NOTE: Verify that the latch on the top of the
document-feeder cover is completely closed.

NOTE: To avoid jams, make sure the guides in the document-feeder input tray are adjusted against the
document, without bending the document. To copy narrow documents, use the flatbed scanner. Remove all
staples and paper clips from original documents.

NOTE: Original documents that are printed on heavy, glossy paper can jam more frequently than originals
that are printed on plain paper.

ENWW Clear paper jams 205

 Clear paper jams in Tray 1
Use the following procedure to clear paper jams in Tray 1. When a jam occurs, the control panel displays an
animation that assists in clearing the jam.

1. If most of the sheet of paper is visible in the tray,

slowly pull the jammed paper out of the printer.
Make sure that the entire sheet is removed. If it
tears, continue with the following steps to find
the remnants.
If most of the sheet of paper has been pulled
inside the printer, continue with the following
steps.
2. Press the top-cover-release button on the left
side of the printer.

3. Open the front door.

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4. Remove the toner cartridge.

5. Lift the jam-access cover and slowly remove any

jammed paper. Be careful not to tear the paper.

ENWW Clear paper jams 207

 6. Reinsert the toner cartridge.

7. Close the front door.

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Clear paper jams in Tray 2 and the 550-sheet trays
Use the following procedure to check for paper in all possible jam locations related to Tray 2 and the 550-
sheet trays. When a jam occurs, the control panel displays an animation that assists in clearing the jam.

1. Remove the tray from the printer.

2. Remove the paper from the tray, and discard any

damaged paper.

3. Verify that the rear paper guide is adjusted to the

indentation for the correct paper size. If
necessary, pinch the release and move the rear
paper guide to the correct position. It should click 14 LGL

into place. 11 LTR

B5

ENWW Clear paper jams 209

 4. Load the paper into the tray. Make sure that the
stack is flat at all four corners and that the top of
the stack is below the maximum-height
indicators.

5. Reinsert and close the tray.

6. Press the top-cover-release button on the left

side of the printer.

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7. Open the front door.

8. Remove the toner cartridge.

9. Lift the jam-access cover and slowly remove any

jammed paper. Be careful not to tear the paper.

ENWW Clear paper jams 211

 10. Reinsert the toner cartridge.

11. Close the front door.

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Clear paper jams in the toner-cartridge area
Use the following procedure to check for paper in all possible jam locations in the toner-cartridge area. When
a jam occurs, the control panel displays an animation that assists in clearing the jam.

1. Press the top-cover-release button on the left

side of the printer.

2. Open the front door.

3. Remove the toner cartridge.

ENWW Clear paper jams 213

 4. Lift the jam-access cover and slowly remove any
jammed paper. Be careful not to tear the paper.

5. Reinsert the toner cartridge.

6. Close the front door.

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Clear paper jams in the rear door and the fuser area
Use the following procedure to clear paper jams in the rear door and fuser area. When a jam occurs, the
control panel displays an animation that assists in clearing the jam.

NOTE: The fuser is hot while the printer is in use. Wait for the fuser to cool before clearing jams.

1. Open the rear door.

ENWW Clear paper jams 215

 2. Remove any jammed paper.

3. Close the rear door

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Clear paper jams in the output bin
Use the following procedure to check for paper in all possible jam locations in the output bin. When a jam
occurs, the control panel displays an animation that assists in clearing the jam.

1. If paper is visible in the output bin, grasp the

leading edge and remove it.

Clear paper jams in the duplexer

Use the following procedure to check for paper in all possible jam locations in the automatic duplexer. When a
jam occurs, the control panel displays an animation that assists in clearing the jam.

1. Remove Tray 2 from the printer.

2. Pull forward on the green tab inside the tray area

to release the duplex pan.

ENWW Clear paper jams 217

 3. Remove any jammed paper.

4. Close the duplex pan.

5. Reinsert and close the tray.

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6. Open the rear door.

7. Remove any jammed paper.

8. Close the rear door

ENWW Clear paper jams 219

 9. Press the top-cover-release button on the left
side of the printer.

10. Open the front door.

11. Remove the toner cartridge.

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12. Lift the jam-access cover and slowly remove any
jammed paper. Be careful not to tear the paper.

13. Reinsert the toner cartridge.

14. Close the front door.

ENWW Clear paper jams 221

 Clean the printer
Print a cleaning page
During the printing process paper, toner, and dust particles can accumulate inside the printer and can cause
print-quality issues such as toner specks or spatter, smears, streaks, lines, or repeating marks.

Follow these steps to clean the printer's paper path.

1. Press the Home button on the printer control panel.

2. Select Device Maintenance.

3. Select Calibration/Cleaning, and then select Cleaning Page to print the page.

A Cleaning message displays on the printer control panel. The cleaning process takes a few minutes to
complete. Do not turn the printer off until the cleaning process has finished. When it is finished, discard
the printed page.

Check the scanner glass for dirt and smudges

Over time, specks of debris might collect on the scanner glass and white plastic backing, which can affect
performance. Use the following procedure to clean the scanner if the printed pages have streaks, unwanted
lines, black dots, poor print quality, or unclear text.

1. Press the power button to turn the printer off,

and then disconnect the power cable from the
electrical outlet.

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2. Open the scanner lid.

3. Clean the scanner glass, the document feeder

strips, and the white plastic backing with a soft
cloth or sponge that has been moistened with
nonabrasive glass cleaner.
CAUTION: Do not use abrasives, acetone,
benzene, ammonia, ethyl alcohol, or carbon
tetrachloride on any part of the printer; these can
damage the printer. Do not place liquids directly
on the glass or platen. They might seep and
damage the printer.
NOTE: If you are having trouble with streaks on
copies when you are using the document feeder,
be sure to clean the small strip of glass on the left
side of the scanner.

4. Dry the glass and white plastic parts with a

chamois or a cellulose sponge to prevent
spotting.
5. Connect the power cable to an outlet, and then
press the power button to turn the printer on.

Clean the pickup rollers and separation pad in the document feeder
Follow these steps if the document feeder does not pick up pages correctly or produces skewed output.

ENWW Clean the printer 223

 1. Lift the document-feeder latch.

2. Open the document-feeder cover.

224 Chapter 5 Use and maintain ENWW

3. Remove any visible lint or dust from each of the
feed rollers and the separation pad using
compressed air or a clean lint-free cloth
moistened with warm water.

4. Close the document-feeder cover.

NOTE: Verify that the latch on the top of the
document-feeder cover is completely closed.

If the problem persists, check the document feeder separation pad and rollers for damage or wear, and
replace them if necessary.

NOTE: New rollers have a rough surface. As rollers wear, they become smooth.

ENWW Clean the printer 225

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6 Support

ENWW 227
 Student performance objectives
Support

This module provides information to help Support and Service personnel diagnose and resolve issues when
assisting customers or troubleshooting problems. The module also includes an overview of the operation of
major hardware components.

Some information common with other HP LaserJet printers is included. Additional printer-specific information
is available in the printer Troubleshooting manual and Repair manual. Information about how HP LaserJet
printers function can be found in the HP LaserJet fundamentals courses available on Grow@HP and The
Learning Center (TLC).

See the Troubleshooting manual for additional information and complete troubleshooting procedures.

Additional resources include:

● Services Access Workbench (SAW) — Available to agents with HP NT logins

● Channel Services Network (CSN) — Available to HP channel partners

● Printer Service Manuals

● The printer-specific support site

● www.hp.com/support

Select the appropriate country/region, select Troubleshooting, and then enter the printer number for
guided troubleshooting, videos, and additional information. The content on www.hp.com/support is
available to customers.

● Grow@HP

Search Grow@HP for:

◦ Additional resources for all printers.

◦ NFC training material.

◦ HP ePrint training material.

◦ Information about additional related printers and features.

The module is organized in two sections:

Hardware

By the completion of the Hardware section, learners should be able to understand the basic theory of
operation and identify the major components of the following:

● Formatter-control system

● Engine-control system

● Engine laser/scanner system

● Pickup, feed, and delivery system

● Input accessories

● Scanning and image capture system (MFP M527)

228 Chapter 6 Support ENWW

 ● Document feeder system (MFP M527)

● Fax functions and operation (MFP M527 fax models only)

Troubleshooting

By the completion of the Troubleshooting section, learners should be able to:

● List the troubleshooting resources available to customers

● List the troubleshooting resources available to Support and Service agents

● Describe the capabilities available in the Troubleshooting menu

● Understand the available diagnostic tests

NOTE: Many part names remain in English only to match the names used in the Service Manuals and when
ordering replacement parts.

NOTE: SAW and CSN provide the most up-to-date service and troubleshooting documents, and should be
checked first when assessing an issue. Customers do not have access to SAW or CSN.

Customers can access the printer-specific Web sites.

ENWW Student performance objectives 229

 Hardware
Hardware overview
This module highlights common issues and describes overall troubleshooting and diagnostic procedures.

Additional resources include:

● Printer service manuals

● The printer-specific support site:

◦ www.hp.com/support/ljM506 or www.hp.com/support/ljM527MFP

● www.hp.com/support

Select the appropriate country/region, select Troubleshooting, and then enter the printer number for
guided troubleshooting, videos, and additional information. The content on www.hp.com/support is
available to customers.

● Grow@HP

Search Grow@HP for the following:

◦ NFC training material

◦ HP ePrint training material

◦ Information about additional related printers and features

Basic operation
Introduction
The printer routes all high-level processes through the formatter, which stores font information, processes
the print image, and communicates with the host computer.

The basic printer operation comprises the following systems:

● The engine-control system, which includes the high-voltasge and low-voltage power supplies (HVPS and
LVPS), fuser control circuits, and the DC controller printed circuit assembly (PCA)

● The laser/scanner system, which forms the latent image on the photosensitive drum

● The image-formation system, which transfers a toner image onto the paper

● The pickup, feed and delivery system, which uses a system of rollers and belts to transport the paper
through the printer

● Accessory (optional paper tray)

230 Chapter 6 Support ENWW

 Figure 6-1 Relationship between the main printer systems

Laser scanner system

Image-formation system

Engine-control system

Pickup, feed, and delivery system

Accessory

ENWW Hardware 231

 Figure 6-2 System block diagram

232 Chapter 6 Support ENWW

Sequence of operation
The DC controller PCA controls the operating sequence, as described in the following table.

Table 6-1 Sequence of operation

Period Duration Description

Waiting From the time the power is turned on, the door is ● Heats the fuser film in the fuser
closed, or when the printer exits Sleep mode until the
printer is ready for printing. ● Detects the toner cartridge

● Rotates and stops each motor

● Rotates and stops each fan

● Cleans the transfer roller

Standby From the end of the waiting sequence, the last ● Is in the Ready state
rotation until the formatter receives a print command,
or until the printer is turned off. ● Enters Sleep mode if the formatter sends the
sleep command

● Rotates and stops each fan

Initial rotation From the time the formatter receives a print command ● Rotates each motor
until the paper enters the paper path.
● Rotates each fan

● Activates the high-voltage power supply (high-

voltage bias)

● Prepares the laser/scanner unit

● Warms the fuser to the correct temperature

Printing From the time the first sheet of paper enters the paper ● Forms the image on the photosensitive drums
path until the last sheet has passed through the fuser.
● Transfers the toner to the paper

● Fuses the toner image onto the paper

Last rotation From the time the last sheet of paper exits the fuser ● Stops each motor
until the motors stop rotating.
● Stops each fan

● Stops the high-voltage power supply (high-

voltage bias)

● Stops the laser/scanner unit

● Turns the fuser heater off

● If another print command is received, the printer

enters the initial rotation period when the last
rotation is complete.

Formatter-control system
Introduction
The formatter performs the following functions:

ENWW Hardware 233

 ● Controls sleep mode

● Receives and processes print data from the various printer interfaces

● Monitors control panel functions and relaying printer status information through the control panel and
the network or bi-directional interface

● Develops and coordinates data placement and timing with the DC controller PCA

● Stores font information

● Communicates with the host computer through the network or the bidirectional interface

The formatter receives a print job from the network or bidirectional interface and separates it into image
information and instructions that control the printing process. The DC controller PCA synchronizes the image
formation system with the paper input and output systems, and then signals the formatter to send the print
image data.

Sleep mode
NOTE: In the General Settings menu (a submenu of the Administration menu), this item is termed Sleep
Timer Settings.

This feature conserves power after the printer has been idle for an adjustable period of time. When the printer
is in Sleep mode, the printer retains all settings, downloaded fonts, and macros. The default setting is for
Sleep mode to be enabled, and the printer enters Sleep mode after a 30-second idle time.

The printer firmware uses a combination of timers and Sleep settings to control when the printer enters a
different state, as well as what states the printer will enter. The available states are listed below, in
descending order, from using the most power to using the least power:

● Active: The printer control panel is fully illuminated. The power button light is illuminated.

● Shallow sleep: The printer control panel is dim and the content is grayed out, but is still readable. The
power button light is illuminated.

● Sleep: The printer control panel is off (blacked out). The power button light blinks once every three
seconds.

● Deep sleep: The printer control panel is off (blacked out). The power button light blinks once every three
seconds. The control panel and power button appearance is the same in this state as the sleep state.
However, the printer is drawing less than 1 watt of power in the deep sleep state (as opposed to 6 watts
of power in the sleep state).

● Off: This state is entered by pressing the power button or removing power from the printer. The power
button light is not illuminated.

The printer exits Sleep mode and enters the warm-up cycle when any of the following events occur:

● The printer receives a print job, valid data, or a PML or PJL command.

● A control-panel button is pressed or the touchscreen is touched.

● A cover or door is opened.

● The engine-test switch is pressed.

● A paper tray, other than Tray 1, is opened.

234 Chapter 6 Support ENWW

 NOTE: If the printer is in the deep sleep state, opening a paper tray will not cause the printer to exit
Sleep mode.

NOTE: Printer error messages override the Sleep message. The printer enters Sleep mode at the
appropriate time, but the error message continues to appear.

TIP: When the printer is in Sleep mode, the sub-power supply is off and the low-voltage power supply is on.

Printer job language (PJL)

PJL is an integral part of printer configuration, in addition to the standard printer command language (PCL)
and PostScript (PS). With standard cabling, the printer can use PJL to perform a variety of functions, such as
these:

● Two-way communication with the host computer through a network connection or a USB device
port: The printer can inform the host about the control-panel settings, and the control-panel settings
can be changed from the host.

● Dynamic I/O switching: The printer uses this switching to be configured with a host on each I/O. The
printer can receive data from more than one I/O simultaneously, until the I/O buffer is full. This can occur
even when the printer is offline.

● Context-sensitive switching: The printer can automatically recognize the personality (PS or PCL) of
each job and configure itself to serve that personality.

● Isolation of print environment settings from one print job to the next: For example, if a print job is
sent to the printer in landscape mode, the subsequent print jobs print in landscape only if they are
formatted for landscape printing.

Printer management language (PML)

PML allows remote configuration of the printer and status read-back from the printer through the I/O ports.

Control panel
The M506n and M506dn control panel is a 4-line backlit control panel display with numeric keypad and
additional buttons for navigating control panel menus. The M506x control panel is a 10.9 cm (4.3 in) full-color
SVGA with infrared touchscreen and adjustable viewing angle. The control panel for all of the MFP M527
models is a 20.3 cm (8 in) full-color SVGA with infrared touchscreen and adjustable viewing angle.

ENWW Hardware 235

 Easy-access USB port
All models feature Easy-access USB printing, for quickly printing files without sending them from a computer.
The printer accepts standard USB flash drives in the USB port near the control panel. It supports the following
types of files:

● .pdf

● .jpg

● .prn and .PRN

● .cht and .CHT

● .pxl

● .pcl and .PCL

● .ps and .PS

● .doc and .docx

● .ppt and .pptx

The USB port is disabled by default. Follow the instructions in the printer user guide to enable the USB port
and print USB documents.

Wireless
The M506x and MFP M527z models contain a wireless card to enable wireless direct printing over a
802.11b/g/n wireless connection.

NOTE: This card does not enable the printer to connect to the network.

Near field communication (NFC)

The M506x and MFP M527z models support NFC capabilities. NFC enables a connection between the printer
and a mobile device, such as a smartphone or tablet, by touching the device to the NFC icon on the bottom of
the control panel. Documents and images from the mobile device can then be printed through the wireless
card on the printer.

CPU
The formatter incorporates a 1.2 GHz processor.

Input/output (I/O)
The printer supports the following interfaces:

● Hi-Speed USB 2.0

● 10/100/1000 Ethernet LAN connection with IPv4 and IPv6

● Easy-access USB printing (no computer required)

● HP near field communication (NFC) for printing from mobile devices (M506x and MFP M527z models
only)

● Wi-Fi Direct for printing from mobile devices (M506x and MFP M527z models only)

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Memory

Introduction

The formatter incorporates different types of memory and storage to store the printer firmware as well as
print-job data and user settings.

Firmware

For the M506n, M506dn, M506x, and MFP M527dn models, the embedded MultiMedia Card (eMMC) on the
formatter stores the firmware. For the MFP M527f and Flow M527z models, the high-performance hard disk
stores the firmware. A remote firmware upgrade process is used to overwrite and upgrade the firmware.

Nonvolatile random access memory (NVRAM)

The printer uses NVRAM to store printer and user configuration settings. The contents of NVRAM are retained
when the printer is turned off or disconnected.

Random access memory (RAM)

The RAM on the formatter serves as a temporary storage area for printing and system operation.

HP Memory Enhancement technology (MEt)

MEt effectively doubles the amount of standard memory through a variety of font- and data-compression
methods.

NOTE: MEt is available only when printing in printer command language (PCL) mode. It is not functional
when printing in PostScript (PS) mode.

Engine-control system
Introduction
The engine-control system receives commands from the formatter and interacts with the other main systems
to coordinate all printer functions. The engine-control system consists of the following components:

● DC controller

● Low-voltage power supply

● High-voltage power supplies

● Fuser power supply

ENWW Hardware 237

 Figure 6-3 Engine-control system

Engine-control system
Laser scanner system

DC controller

Image-formation system
Low-voltage power supply

Formatter

High-voltage power supplies

Pickup, feed, and delivery
system

Fuser power supply

Accessory

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DC controller

Introduction

The DC controller controls the operation of the printer and its components. The DC controller starts the
printer operation when the printer power is turned on and the power supply sends DC voltage to the DC
controller. After the printer enters the standby period, the DC controller sends out various signals to operate
motors, solenoids, and other printer components based on the print command and image data that the host
computer sends.

Figure 6-4 DC controller block diagram

Fan
Switch

Motor

Fan
Clutch

High-voltage Solenoid
Photointerrupter power supply

Photointerrupter
Transfer roller

Switch
Cartridge Sensor
DC controller LED

Accessory
Fuser

Control panel

Fuser power
AC input supply

Formatter

Low-voltage
power supply Laser scanner ass’y

ENWW Hardware 239

 Motors

The printer has four motors. The motors drive the components in the paper-feed and image-formation
systems.

The DC controller monitors the fuser motor and the scanner motor to determine if a motor has failed. It
notifies the formatter when it encounters the following conditions:

● Startup failure: the motor does not reach a specified speed within a specified time from when the motor
starts.

● Rotational failure: the rotational speed of the motor is not in the specified range for a specified time
after the motor reaches a specified speed.

Table 6-2 Motors

Abbreviation Name Purpose Failure detection

M1 Fuser motor Drives the pressure roller and delivery roller; Yes
the pressurization and release of the pressure
roller; and the engagement and
disengagement of the primary and secondary
transfer rollers

M2 Pickup motor Drives the Tray 1 pickup roller, the Tray 2 Yes
pickup and feed rollers, the registration roller,
and the feed roller

M3 Scanner motor Drives the scanner mirror Yes

M4 Lifter motor Drives the Tray 2 lifter Yes

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Fans

The printer has two fans for preventing the temperature from rising in the printer and for cooling the printed
pages.

The DC controller determines if there is a fan failure and notifies the formatter if a fan locks for a specified
time from when the fan starts.

Table 6-3 Fans

Abbreviation Name Cooling area Type Speed

FM1 Main fan Toner cartridge and laser Intake Full

scanner assembly

FM2 Sub fan Around the low-voltage power Intake Full/half

supply and formatter

Solenoids

Table 6-4 Solenoids

Component abbreviation Component name

SL1 Tray 2 pickup solenoid

SL2 Tray 1 pickup solenoid

SL3 Duplex switchback solenoid (duplex models only)

Clutches

Table 6-5 Clutches

Component abbreviation Component name

CL1 Duplex re-pickup clutch (duplex models only)

Switches

Table 6-6 Switches

Component abbreviation Component name

SW1 Power switch

SW2 Cartridge door switch

SW4 Tray 2 detection switch

SW5 Rear door switch

SW201 Test print switch

ENWW Hardware 241

 Photointerrupter sensors

Table 6-7 Photointerrupter sensors

Component abbreviation Component name

PS1a Media-width sensor

PS2b Duplex feed sensor (duplex models only)

PS1 Tray 2 media out sensor

PS2 Top-of-page (TOP) sensor

PS3 Tray 1 media-out sensor

PS4 Output bin media-full sensor

PS11 Registration sensor

PS12 Media surface sensor

PS13 Fuser output sensor

Sensors

Table 6-8 Sensors

Component abbreviation Component name

TH401 Environment sensor

LEDs

Table 6-9 LEDs

Component abbreviation Component name

LED1 Power supply LED

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Low-voltage power supply

Introduction

The low-voltage power-supply (LVPS) circuit converts the AC power from the wall receptacle into the DC
voltage that the printer components use.

ENWW Hardware 243

 Figure 6-5 Low-voltage power-supply circuit
AC input

Low-voltage power supply

Fuse
FU101
Fuser control Fuser
circuit

Fuse
FU102 Power switch
SW1

Frequency FREQSNS_LVT
detection circuit
PWRSW

+24VD
Rectifying
circuit +24VA
+24VA DC controller
FET

+24V
generation
circuit

+3.3VC +3.3VB

+3.3VA +3.3VA
FET FET

+3.3V
generation
circuit
+24VBSNS

Protection +24VC
circuit +24VB +24VA

FET

Interlock switch
SW101

High-voltage power supply

Low-voltage power supply voltages description

The low-voltage power supply converts the AC power into two DC voltages, which it then subdivides, as
described in the following table.

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 Table 6-10 Converted DC voltages

Main DC voltage Sub-voltage Behavior

+24 V +24 VA Constantly supplied

Stopped during inactive OFF

Becomes 4V during active OFF

+24 VB Stopped when cartridge door is opened. (SW2)

Stopped during active OFF or inactive OFF

+24 VC Stopped when cartridge door is opened. (SW2)

Stopped during active OFF or inactive OFF

+24 VD Constantly supplied

Stopped during active OFF or inactive OFF

+24 VE Constantly supplied

Stopped during active OFF or inactive OFF

+5 V +5 VA Constantly supplied

Becomes 3.4V during inactive OFF

+5 VB Constantly supplied

Stopped during active OFF or inactive OFF

+5 VC Constantly supplied

Stopped during inactive OFF

+3.3 V +3.3 VA Constantly supplied

+3.3 VB Constantly supplied

Stopped during inactive OFF

+3.3 VH Constantly supplied

Stopped during inactive OFF

Supplied intermittently during inactive OFF

Over-current/over-voltage protection

The low-voltage power supply automatically stops supplying the DC voltage to the printer components
whenever it detects excessive current or abnormal voltage. The low-voltage power supply has a protective
circuit against over-current and over-voltage to prevent failures in the power supply circuit.

CAUTION: If DC voltage is not being supplied from the low-voltage power supply, the protective function
might be running. In this case, turn the power switch off and unplug the power cord.

Do not turn the power switch on until the root cause is found and corrected.

ENWW Hardware 245

 If the protective function is active, the DC controller notifies the formatter of a low-voltage power supply
failure. In addition, the low-voltage power supply has two fuses to protect against over-current. If over-
current flows into the AC line, the fuse stops the AC power.

Sleep mode operation

Sleep mode conserves energy by stopping the power to several components when the printer is idle. If the DC
controller detects voltage that is too high when the printer is in Sleep mode, it determines that the low-
voltage power supply has failed, and it notifies the formatter.

Low-voltage power supply failure detection

The DC controller determines a low-voltage power supply failure and notifies the formatter when the low-
voltage power supply does not supply +24 V.

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Low-voltage power supply functions

The printer has the following low-voltage power supply functions:

Table 6-11 Low-voltage power supply functions

Function Supported feature

Sleep mode No

Power supply voltage detection No

Automatic power OFF No

Automatic power ON/OFF No

Active OFF Yes

Inactive OFF Yes

Network mode No

Power switch illumination Yes

Low-voltage power supply failure detection Yes

Power save mode No

Fast boot mode Yes

High-voltage power supply

Introduction

The DC controller controls the high-voltage power supply (HVPS) to generate biases. The high-voltage power
supply delivers the high-voltage biases to the following components used to transfer toner during the image-
formation process:

● Primary charging roller (in the toner cartridges)

● Developing roller (in the toner cartridges)

● Transfer roller

● Pressure roller

ENWW Hardware 247

 High-voltage power supply circuits

The high-voltage power supply contains the following separate circuits.

Figure 6-6 High-voltage power supply circuits

DC controller High-voltage power supply

Cartridge
Primary
PRI
charging bias To primary charge roller
circuit
To developing roller

Developing DEV Photosensitive drum

bias circuit
Transfer roller

Transfer bias TR
circuit

Table 6-12 High-voltage power supply circuits

Circuit Description

Primary-charging-bias generation The primary charging bias negatively charges the surface of the photosensitive drum to
prepare for image formation.

Developing-bias generation The developing bias adheres toner to an electrostatic latent image formed on the
photosensitive drum.

Transfer-bias generation The primary transfer bias transfers the toner from the photosensitive drum onto the
paper.

Fuser bias

The printer uses instant-on fusing. The fuser bias is DC positive for improved print quality. The fuser bias
circuit is located in the high-voltage power supply.

Fuser control

Introduction

The DC controller and components in the fuser perform the following functions related to fuser operation:

● Control fuser temperature

● Detect fuser failures

● Prevent excessive temperature rise

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 ● Detect remaining life in the fuser

● Determine if the correct fuser is installed

Fuser circuits

The fuser heater control circuit and the fuser heater safety circuit control the fuser temperature according to
commands from the DC controller. The fuser consists of the following major components:

Figure 6-7 Fuser components

Fuser film
H1

TP1

TH1
Pressure roller

FUSER TEMPERATURE signal

FUSER HEATER CONTROL signal

Fuser heater Fuser heater

DC controller control circuit safety circuit

Fuser control circuit

Low-voltage power supply

Table 6-13 Fuser components

Type of component Abbreviation Name Function

Heaters H1 Fuser main heater Heats the center of the fuser sleeve

Thermistors TH1 Main thermistor Detects the center temperature of

the fuser heater
(Contact type)

Thermal switch TP1 Thermal switch Prevents an abnormal temperature

rise in the fuser heater
(Contact type)

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 Fuser control functions

Figure 6-8 Fuser control

Low-voltage suppry supply DC controller

Fuser control

Current detection FREQSNS

circuit

Fuser heater FSRD

control circuit
+24V

RLYD
Relay control
circuit
RL101

Fuser heater FSRTH

safety circuit

Fuser film ass’y

TH1 TP1 Fuser heater (H1)

TP1: Thermal switch

TH1: Thermistor

Pressure roller

Fuser

The printer has the following fuser control functions.

Table 6-14 Fuser control functions

Failure detection function Supported feature

Fuser temperature control Yes

Fuser failure detection Yes

Frequency detection circuit failure detection Yes

Fuser pressure release mechanism failure detection No

Fuser type identification detection Yes

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 Table 6-14 Fuser control functions (continued)

Failure detection function Supported feature

Fuser presence detection No

Fuser life detection No

Relay failure detection No

Fuser roller cleaning Yes

Fuser heater protection

Fuser heater protection is a feature that detects excessive temperatures in the fuser and interrupts the power
supply to the fuser heater.

The following three protective components prevent the fuser heater from excessive rising temperature:

● DC controller: When a thermistor or sub-thermistor detects a temperature above a certain threshold,

the DC controller interrupts power to the specific heater.

● Fuser-heater safety circuit: The fuser heater safety circuit monitors the detected temperature of the
sub thermistors.

● Thermal switch: If the temperature in the heaters is abnormally high, and the temperature in the
thermoswitch exceeds a specified value, the contact to the thermoswitch breaks.

Fuser unit life detection

The fuser life is tracked by fuser rotations, and not by the number of pages printed. This is a more accurate
tracking method since the fuser rotates for every print job. There will be variations in fuser life depending on
customer usage. Customers who are running one and two page intermittent jobs with long pauses between
each job might reach the fuser low message sooner due to the fuser rotating more times per page than it
would for larger print jobs.

Fuser identification

The printer detects the type and presence of the fuser. The DC controller notifies the formatter when it fails to
detect the type or presence of the fuser.

NOTE: This printer detects if a fuser of the correct voltage for the printer is installed. If a fuser of the
incorrect voltage is installed, the DC controller notifies the formatter and an error message is displayed on the
control panel.

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 Engine laser/scanner system
Introduction
The laser/scanner system forms the latent electrostatic image on the photosensitive drums inside each of the
toner cartridges.

The DC controller receives instructions from the formatter regarding the image of the page to be printed. The
DC controller signals the lasers to emit light, and the laser beams pass through lenses and onto the scanner
mirror, which rotates at a constant speed. The mirror reflects the beam onto the photosensitive drum in the
pattern required for the image, exposing the surface of the drum so it can receive toner.

The main components of the laser/scanner system, which are controlled by signals sent from the DC
controller, are:

● Laser assembly

● Scanner motor assembly

● Beam detect (BD) sensor

● Scanner mirror

Figure 6-9 Laser/scanner system

DC controller

Laser ass’y

Scanner mirror
BD sensor

Scanner motor ass’y

Photosensitive drum

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Laser/scanner failure detection
The DC controller determines an optical unit failure and notifies the formatter of the error status when any of
the following occurs:

● Beam detect (BD) failure detection: The scan control board (SCB) does not detect the laser/scanner
and/or the beam detect interval is outside a specified range during printing.

● Laser/scanner motor startup failure: The scanner motor does not reach a specified rotation frequency
within a specified period of time from when the laser/scanner starts up.

● Laser/scanner motor abnormal rotation: The laser/scanner motor does not reach a specified rotational
frequency within a specified period of time during a print operation.

Safety
The laser/scanner assembly has a mechanical laser shutter. For the safety of users and service technicians,
the laser shutter interrupts the optical path of the laser/scanner assembly when the top door is opened
(SW101).

ENWW Hardware 253

 Image-formation process

Introduction

The image-formation system creates the printed image on the paper. The system consists of the following
components:

● Toner cartridge

● Transfer roller

● Fuser

● Laser/scanner

● High-voltage power supply

The DC Controller controls the internal components of the image formation system (according to commands
received from the formatter) to form the toner image on the photosensitive drum surface. The toner image is
then transferred to the print media and fused.

Figure 6-10 Image-formation system

Laser scanner ass’y

Cartridge
Fuser

Transfer roller

High-voltage power supply

DC controller

The fuser motor (M1) drives the following image formation components:

● Photosensitive drum

● Developing roller

● Primary charging roller (follows the photosensitive drum)

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 ● Transfer roller (follows the photosensitive drum)

● Pressure roller

● Fuser film (follows the pressure roller)

NOTE: The primary charging roller and developer roller are located in the toner cartridge.

Figure 6-11 Fuser motor

M1

DC controller

Abbreviation Component

M1 Fuser motor

The following figure shows the location of the toner-level sensor.

ENWW Hardware 255

 Figure 6-12 Toner-level sensor

Toner level
sensor

DC controller

Table 6-15 Sensors

Abbreviation Component Replacement part number

N/A Toner-level sensor

The image-formation process consists of seven steps divided into five functional blocks.

Figure 6-13 Image-formation process

: Paper path Latent image formation

: Direction of drum rotation 2. Laser beam exposure

: Functional block

1. Primary charging
: Step Developing

3. Developing
Drum cleaning
7. Drum cleaning

Delivery 6. Fusing 5. Separation 4. Transfer Pickup

Fusing Transfer

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 Table 6-16 Image formation process

Functional block Steps Description

Latent image formation 1. Primary charging An invisible latent image forms on the surface of the
photosensitive drum.
2. Laser-beam exposure

Development 3. Developing Toner adheres to the electrostatic latent image on the

photosensitive drum.

Transfer 4. Transfer The toner image transfers to the paper.

5. Separation

Fusing 6. Fusing The toner fuses to the paper to make a permanent

image.

Drum cleaning 7. Drum cleaning Residual toner is removed from the drum.

Step 1: Primary charging

The primary-charging roller contacts the photosensitive drum and charges the drum with negative potential.

Figure 6-14 Primary charging

Primary charging roller

Primary charging bias

Photosensitive drum

ENWW Hardware 257

 Step 2: Laser-beam exposure

The laser beam strikes the surface of the photosensitive drum in the areas where the image will form. The
negative charge neutralizes in those areas, which are then ready to accept toner.

Figure 6-15 Laser-beam exposure

Laser beam

Photosensitive drum

Step 3: Development

Toner acquires a negative charge as the developing cylinder contacts the developing blade. Because the
negatively charged surface of the photosensitive drums have been neutralized where they have been struck
by the laser beam, the toner adheres to those areas on the drums. The latent image becomes visible on the
surface of each drum.

Figure 6-16 Development

Developer roller
Developer blade

Developing bias

Photosensitive drum

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Step 4: Transfer

The toner image on the photosensitive drum transfers to the paper. Transfer bias applied to the transfer
roller attracts the negatively-charged toner to the paper.

Figure 6-17 Primary transfer

Photosensitive
drum

Paper
Transfer roller

Transfer bias

Step 5: Separation

The elasticity of the paper and the curvature of the photosensitive drum cause the paper to separate from the
photosensitive drum. The static-charge eliminator removes excess charge from the paper to make sure that
the toner fuses correctly.

Figure 6-18 Separation

Photosensitive
drum

Paper
Static charge eliminator
Transfer roller

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 Step 6: Fusing

To create the permanent image, the paper passes through heated, pressurized rollers to melt the toner onto
the page. Fusing bias is added to the pressure roller to improve the print quality.

Figure 6-19 Fusing

Fuser heater

Fuser film

Paper

Pressure roller

Step 7: Drum cleaning

The cleaning blade scrapes the residual toner off the surface of the photosensitive drum, and toner is
deposited in the toner-collection portion of the cartridge.

Figure 6-20 ITB cleaning

Cleaning blade

Photosensitive
drum

Residual toner collection box

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Toner cartridge

Introduction

The printer has one toner cartridge.

Design

The toner cartridge is filled with toner and consists of the following components:

● Photosensitive drum

● Developer roller

● Primary-charging roller

● Memory chip

The DC controller rotates the drum motor to drive the photosensitive drum, developer roller, and the primary-
charging roller.

Figure 6-21 Toner cartridge system

DC controller

Memory chip

Cartridge

Primary charging Developer roller

roller

Photosensitive drum
M1

Table 6-17 Toner cartridge functions

Function Supported feature

Toner cartridge presence detection Yes

Toner level detection Yes

Toner cartridge life detection Yes

Toner cartridge mis-installation detection No

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 Table 6-17 Toner cartridge functions (continued)

Function Supported feature

Drum discharge No

Transfer cleaning Yes

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Memory chip

The memory chip is non-volatile memory that stores information about the usage of the toner cartridge and
helps protect the customer from counterfeit cartridges. This chip is also used to detect the presence of a
cartridge within the printer. The printer reads and writes the data in the memory chip.

Toner seal

The toner cartridge seal is opened automatically when the toner cartridge is installed into the printer.

Toner level and cartridge life detection

Toner level detection: The DC controller detects the remaining toner in the cartridge by the optical detection
method and then notifies the formatter of the remaining toner level.

JetIntelligence

Introduction

JetIntelligence supports two features for managing toner cartridges.

● The authentication feature allows customers to specify the use of only genuine HP toner cartridges in
the printer.

● The anti-theft feature enables locking a cartridge to a specific printer or fleet of printers.

Authentication

The genuine HP authentication feature allows a customer to specify that only genuine HP supplies can be
used in a printer. If a non-HP or used supply is installed, the printer will not print. This feature is disabled by
default, and can be enabled or disabled from the control panel or the Embedded Web Server (EWS).

If a genuine HP toner cartridge from another printer is moved to a printer with this feature enabled, the toner
cartridge will authenticate and print, unless the toner cartridge has passed the low state. If the toner
cartridge has passed the low state, an Unauthorized Cartridge message displays on the control panel.

If a non-HP toner cartridge is used in a printer with this feature enabled, the message Unauthorized
Cartridge appears on the control-panel display.

NOTE: If a customer suspects they have a counterfeit cartridge, they should report it by going to
www.hp.com/go/anticounterfeit and selecting Report now.

The printer still functions normally.

Anti-theft

The toner cartridge anti-theft feature allows a customer to configure the printer to automatically lock
genuine HP toner cartridges to a specific printer or fleet of printers when they are installed. A locked toner
cartridge will only work in the specified printer or fleet of printers. This feature prevents toner cartridges from
being stolen and used in another printer, or from being moved from an authorized printer to an unauthorized
printer. This feature is disabled by default, and can be enabled or disabled from the control panel, the
Embedded Web Server (EWS), or Web Jetadmin.

When the anti-theft feature is enabled, the toner cartridge in a printer will only work in the specified printer or
fleet of printers. If a locked toner cartridge is moved to another printer, the cartridge will not print and the
message Protected Cartridge appears on the control-panel display.

ENWW Hardware 263

 NOTE: When a toner cartridge is locked to a specific printer or fleet of printers, it cannot be unlocked. This is
a permanent operation.

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Pickup, feed, and delivery system
Introduction
The DC controller controls the pickup, feed, and delivery system according to commands from the formatter.
The pickup, feed, and delivery system uses a series of rollers to move the paper through the printer.

The pickup, feed, and delivery system consists of the following three functional blocks. The DC controller
controls each block to pick up, feed and deliver the paper.

● Pickup-and-feed-block: Controls the movement of the paper from each pickup source to the fuser inlet

● Fuser-and-delivery-block: Controls the movement of the paper from the fuser to the delivery
destination

● Duplex block: Controls the movement of the paper from the duplex switchback unit to the duplex re-
pickup unit (duplex models only)

ENWW Hardware 265

 Figure 6-22 Pickup, feed, and delivery system

Simplex paper path

Fuser-and-delivery block
Duplex paper path

Duplex block Pickup-and-feed block

Table 6-18 Pickup, feed and delivery system functions

Function Supported feature

Tray 2 media size detection No

Tray 2 media presence detection Yes

Tray 2 media level detection No

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 Table 6-18 Pickup, feed and delivery system functions (continued)

Function Supported feature

Tray 2 lift-down control No

Tray 2 multiple-feed prevention mechanism Yes

Tray 1 media presence detection Yes

Tray 1 media width detection No

Tray 1 last-media detection No

Skew-feed prevention mechanism Yes

Media detection No

OHT detection No

Image leading edge positioning Yes

Media length detection Yes

Media width detection Yes

Pressure roller pressure release control No

Output bin media-full detection Yes

Automatic delivery Yes

Duplex switchback control (duplex models only) Yes

Duplex feed control (duplex models only) Yes

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 Photo sensors and switches
The following figure shows the photo sensors and switches for the pickup, feed, and delivery system.

Figure 6-23 Photo sensors and switches

PS4

PS13 PS3
PS1a
PS11
PS2
PS2a

SW4 PS12
PS1

Table 6-19 Photo sensors and switches

Abbreviation Component

SR1a Media width sensor

SR2b Duplex feed sensor (duplex models only)

SR2A Tray 2 media out sensor

SR2 TOP sensor

SR3 Tray 1 media out sensor

SR4 Output bin media-full sensor

SR13 Fuser output sensor

SW4 Tray 2 detection switch

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Motors, clutches, and solenoids
The following figure shows the motors, clutches, and solenoids for the pickup, feed, and delivery system.

Figure 6-24 Motors, solenoids, and clutches

M1 M2

SL3

SL2

CL1

SL1

M4

Table 6-20 Motors, solenoids, and clutches

Abbreviation Component

M1 Fuser motor

M2 Pickup motor

M4 Lifter motor

SL1 Tray 2 pickup solenoid

SL2 Tray 1 pickup solenoid

SL3 Duplex switchback solenoid (duplex models only)

CL1 Duplex re-pickup clutch (duplex models only)

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 Tray 1 (multipurpose)/Tray 2 (base printer)

Introduction

Moving paper from Tray 1 and Tray 2 involves the interaction of multiple components within the printer. The
following sections describe these processes.

Tray 1 paper pickup and feed

The printer picks up one sheet of paper from Tray 1.

Following are the sequence of steps for the Tray 1 pickup operation.

NOTE: Tray 1 and Tray 2 are optimal for paper pickup when using special paper or media other than 20 lb
plain paper. For Tray 1, the printer increases the number of attempts to pick up a page, which increases the
reliability of successfully picking the page from the tray and decreases the possibility of a mis-pick jam.

HP recommends using Tray 1 or Tray 2 if the printer is experiencing excessive or reoccurring jams from trays
other than Tray 1 and Tray 2, or for print jobs that require media other than 20 lb plain paper.

1. The pickup motor reverses when a print command is received from the formatter.

2. When the DC controller turns on the Tray 1 pickup solenoid, the Tray 1 pickup roller rotates and the
lifting plate lifts.

3. As the lifting plate rises, the paper is picked up.

4. The Tray 1 separation pad removes any multiply-fed sheets, and one sheet is fed into the printer.

The Tray 1 media-out sensor (SR8) detects whether paper is present in Tray 1.

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 Figure 6-25 Tray 1 pickup mechanism

M5

SL2
Tray 1 pickup solenoid

SR8

Tray 1 pickup roller Tray 1 separation pad

Tray 2 paper presence detection

The Tray 2 media-out sensor (SR12) detects the presence of paper in Tray 2.

The DC controller notifies the formatter when the Tray 2 media-out sensor detects that paper is absent.

Tray 2 lift operation

The printer keeps the paper stack surface at the correct pickup position. The Tray 2 lift-up operation is
performed under the following conditions:

● The printer is turned on

● Tray 2 is installed

● The paper stack surface in Tray 2 lowers

The operational sequence of the Tray 2 lift-up is as follows:

1. The lifter motor (M4) rotates and the lifter moves up.

2. When the Tray 2 media stack surface sensor 2 detects the stack surface of media, the lifter motor stops.

3. The lifter motor rotates again to lift the lifter when the Tray 2 media stack surface sensor 1 detects the
stack surface and then lowers during printing.

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 When a Tray 2 media stack surface sensors does not detect the stack surface within a specified time period
after the lifter motor starts rotating, the DC controller determines a lifter motor failure and notifies the
formatter.

Tray 2 paper pickup

Following are the sequence of steps for the Tray 2 pickup operation.

NOTE: Tray 1 and Tray 2 are optimal for paper pickup when using special paper or media other than 20 lb
plain paper. For Tray 1, the printer increases the number of attempts to pick up a page, which increases the
reliability of successfully picking the page from the tray and decreases the possibility of a mis-pick jam.

HP recommends using Tray 1 or Tray 2 if the printer is experiencing excessive or reoccurring jams from trays
other than Tray 1 and Tray 2, or for print jobs that require media other than 20 lb plain paper.

1. The printer is turned on or Tray 2 is inserted.

2. The tray lift-up operation raises the lifting plate so paper can be picked up.

3. The pickup motor rotates when a print command is received from the formatter.

4. The Tray 2 pickup roller and Tray 2 feed roller rotate.

5. The Tray 2 pickup solenoid turns on at a specified time.

6. The Tray 2 pickup cam rotates.

7. As the pickup arm lowers, the Tray 2 pickup roller touches the surface of the paper stack.

8. One sheet of paper feeds into the printer.

Tray 2 multiple-feed prevention

The printer uses a separation roller method to prevent multiple sheets of print media from entering the paper
path.

The separation roller overruns if just one sheet of paper is picked. If two or more sheets are picked, only the
top sheet will be fed to registration and the multiply-fed sheets will be held at the pickup location by the
separation roller. This printer does not have an actively-driven separation roller.

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 Figure 6-26 Tray 2 multiple-feed prevention

Tray 1 feed roller

Tray 2 pickup roller

Tray 2 separation roller

follows the Tray 2 feed roller

Driving force from

Paper the pickup motor
Tray 2 separation roller

Normal feed

Multiple feed

Tray 2 presence detection

The Tray 2 presence sensor is in the lifter drive unit. The sensor detects the tray-presence sensor flag and
determines whether Tray 2 is installed correctly.

Tray 2 skew feed prevention

The printer can straighten the paper without slowing the feed operation.

1. The leading edge of paper strikes the registration shutter, and the leading edge is aligned with the
shutter.

2. As the feed rollers keep pushing the paper, the paper warps.

3. When the force is great enough, the registration shutter rotates, and the paper passes through
straightened.

ENWW Hardware 273

 Figure 6-27 Skew-feed prevention

Registration shutter

Registration shutter

Pa Paper
pe
r

Feed speed control

The DC controller adjusts the feed speed to improve the print quality depending on the paper type. The paper
is fed at a specified speed according to the print mode designated by the formatter.

Table 6-21 Print mode and feed speed

Print mode Feed speed1 Media sensor detection

Normal 1/1 Yes

Heavy media 1 Pro No

Heavy media 2 1/2 Yes

Heavy media 3 1/3 Yes

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 Table 6-21 Print mode and feed speed (continued)

Print mode Feed speed1 Media sensor detection

Light media 1 1/1 Yes

Light media 2 1/1 Yes

Light media 3 1/3 Yes

Glossy media 1 1/3 Yes

Glossy media 2 1/3 Yes

Glossy media 3 1/3 Yes

Glossy film 1/3 Yes

Envelope 1 1/2 No

OHT 1/3 Yes

Label 1/2 No

Designated media 1 1/2 No

Designated media 2 1/3 No

Designated media 3 Pro No

1 Fan speeds
1/1 speed = 210 mm/s
Pro speed = 174 mm/s
1/2 speed = 105 mm/s
1/3 speed = 70 mm/s

Duplexing unit

Introduction

When duplexing, the fuser motor (M1) reverses the paper and feeds it through the paper path to print the
second side.

Duplexing reverse and duplex feed control

The duplex reverse control reverses the paper after the first side is printed and feeds it to the duplex re-
pickup position to print the second side of the page.

1. At a specified time after the first side of a page is printed, the fuser motor rotates, and the duplex
reverse solenoid is turned on.

2. The duplex flapper moves, and the paper feeds to the duplex reverse unit.

3. After a specified period of time, the fuser motor reverses, and the paper feeds to the duplex feed unit.

4. The fuser motor and the pickup motor move the paper to the duplex re-pickup position.

5. The fuser motor and the duplex feed clutch stop, and the paper feed operation pauses.

6. After a specified period of time, the fuser motor rotates, and the duplex feed clutch is turned on. The
paper is then picked up again.

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 Jam detection/prevention
The printer uses the following sensors to detect the paper as it moves through the paper path and to report
to the DC controller if the paper has jammed.

● Top of page (TOP) sensor (SR2)

● Media width sensor (SR1a)

● Fuser output sensor (SR13)

● Duplex feed sensor (SR2a)

● Registration sensor (SR11)

● Paper tray feed sensor (SR432)

Figure 6-28 Jam detection sensors

Simplex paper path
Duplex paper path

PS13
PS1a

PS2 PS11

PS2a

PS432

The printer determines that a jam has occurred if one of these sensors detects paper at an inappropriate
time. The DC controller stops the print operation and notifies the formatter.

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 Table 6-22 Jams that the printer detects

Jam Description

Media input delay jam 1 Media did not reach the registration sensor in time.

Media input delay jam 2 Media did not reach the source tray feed sensor in time.

Media input delay jam 3 Media did not reach the tray 3 feed sensor in time.

Duplex re-feed jam 1 Media did not reach the registration sensor in time.

Media input stay jam 1 Media remained at the registration sensor longer than legal-sized media should remain.

Fuser delivery delay jam 1 Media did not reach the fuser output sensor in time.

Fuser delivery stay jam 1 Media stayed at fuser output sensor longer than it should stay. Media is in duplex path.

Fuser delivery stay jam 2 Media stayed at fuser output sensor longer than it should stay. Media is in simplex path.

Wrap jam 1 Media is first detected at fuser output sensor and then disappeared from the sensor
before it should have disappeared.

Door open jam A door is open while paper is moving through the printer.

Residual Media in paper path jam 1 Media detected in the paper path.

Input accessories
Introduction
NOTE: An optional 550-sheet paper tray (Tray 3) is available for this printer. The printer supports up to
three of these paper trays at a time.

Tray 3

Introduction

The 550-sheet paper tray is installed under the printer. It picks up paper and feeds it into the printer.

ENWW Hardware 277

 Figure 6-29 550-sheet paper tray paper path

Table 6-23 Tray 3 functions

Function Supported feature

Cassette lift-up control Yes

Cassette presence detection Yes

Cassette media size detection No

Cassette media stack surface detection Yes

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 Table 6-23 Tray 3 functions (continued)

Function Supported feature

Cassette media out detection Yes

Cassette media level detection No

Multiple-feed prevention Yes

Automatic delivery Yes

Trays 3-5 driver PCA

The paper tray controller controls the operational sequence of the paper tray.

Figure 6-30 Tray 3-5 driver PCA

550-sheet paper feeder

Motor
+3.3VB

+24VD
Clutch

Solenoid
DC controller Paper feeder controller

Photointerruptor

Switch

Trays 3-5 electrical components

The 550-sheet paper tray has one motor for lifting the tray and feeding paper.

Component type Abbreviation Component name

Motor M5 Lifter motor

Solenoid SL4 Cassette pickup solenoid

Clutch Cl2 Feed clutch

Switch SW3 Cassette detection switch

Photointerrupter PS460 Media surface sensor

PS461 Cassette media out sensor

PS432 Feed sensor

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 Trays 3-5 paper pickup

Figure 6-31 Paper pickup and feed components

M2

CL2

SL4

SW3 PS460
PS461 PS432

M5

The paper tray contains several motors, solenoids, sensors, and switches, as described in the following table.

Table 6-24 Paper pickup and feed components

Component type Abbreviation Component name

Motors M1 Fuser motor

M5 Lifter motor

Clutch CL2 Feed clutch

Solenoid SL4 Cassette pickup solenoid

Switches SW3 Cassette detection switch

Sensors PS460 Media surface sensor

PS461 Cassette media out sensor

PS432 Feed sensor

Trays 3-5 multiple feed prevention

The Trays 3-5 multiple-feed prevention for the paper tray is operated in the same way as that of Tray 2.

Trays 3-5 tray presence detection

The Trays 3-5 tray presence detection for the paper tray is the same as that of Tray 2.

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Trays 3-5 tray lift operation

The 550-sheet paper tray keeps the paper stack surface at the correct pickup position. The tray lift operation
occurs under the following conditions:

● The printer is turned on

● The tray is inserted

● The paper stack surface of the tray lowers

The sequence occurs as follows:

1. The feeder tray-lifting motor rotates and the lifter moves up.

2. When the paper-feeder media-stack-surface sensor detects the stack surface of the paper, the lifting
motor stops.

3. The lifting motor rotates again to lift the lifter when the paper-feeder media-stack-surface sensor
detects the stack surface, and then lowers during printing.

If a tray media-stack-surface sensor does not detect a stack surface within a specified period after the lifting
motor starts rotating, the paper tray driver determines that the lifting motor has failed and notifies the
formatter through the DC controller.

The paper-feeder driver notifies the formatter if either of the paper-tray media-stack-surface sensors fails to
detect the stack surface within a specified period from when a lift-up operation starts.

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 Trays 3-5 jam detection

The 550-sheet paper tray uses the paper tray feed sensor (SR432) to detect the presence of paper and to
check whether paper has jammed.

Figure 6-32 Jam detection (1x550-sheet paper tray)

Simplex paper path
Duplex paper path

PS13
PS1a

PS2 PS11

PS2a

PS432

The 550-sheet paper tray detects the following jams:

● Media input delay jam 1 (550-sheet paper tray): Paper did not reach the registration sensor in time.

● Media input delay jam 2 (550-sheet paper tray): Paper did not reach the source tray feed sensor in
time.

● Media input delay jam 3 (550-sheet paper tray): Paper did not reach the tray 3 feed sensor in time.

● Pickup stationary jam (550-sheet paper tray): The feed sensor does not detect the trailing edge of
paper within a specified time after the sensor detects the leading edge.

● Residual paper jam (550-sheet paper tray): The feed sensor detects the presence of paper for a
specified time during an automatic delivery operation.

● Right door open jam (550-sheet paper tray): The right door open is detected during a paper feed
operation.

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Scanning and image capture system (MFP M527)
The scanner is a carriage-type platen scanner which includes the frame, glass, scan module, and a scan
control board (SCB). The scanner has a sensor to detect legal-sized media and a switch to indicate when the
document feeder is opened.

The document feeder and control panel are attached to the scanner. If the scanner fails, it can be replaced as
a whole unit. The scanner replacement part does not include the document feeder, control panel, or SCB.

Document feeder system (MFP M527)

Introduction
NOTE: This section is for the MFP M527 printer only.

Service strategy
The automatic document feeder and control-panel assembly are attached to the scanner assembly. If the
scanner fails, it is replaced as a whole unit. The scanner replacement part does not include the automatic
document feeder, control-panel assembly, or SCB.

The following document feeder parts are customer-replaceable:

● Document feeder rollers

● Keyboard assembly (flow models)

● White backing/retention clips

● 8" Control Panel assembly (MFP M527 models)

The following service parts are available for the document feeder:

● ADF whole unit assembly

● Scanner sub-assembly

● Scanner control board (SCB)

If any other part fails, the document feeder and scanner assembly are replaced as whole units.

NOTE: A new white backing must be installed when replacing an ADF or scanner assembly. Scan-quality
issues might occur if the white backing is not replaced.

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 Document feeder and scanner assembly service-level walkaround

6 2

1. Document feeder

2. Image scanner

3. Control panel

4. Keyboard

5. HIP–2 cover

6. Control-panel bezel

Document feed system

This section describes the following:

● Sensors in the document feeder

● Document feeder paper path

● Simplex single-pass scanning

● Electronic duplexing (e-duplex) single-pass scanning

● Deskew operation

● Document feeder hinges

The product supports single-pass electronic duplexing (e-duplex) copy jobs. Two separate scan modules scan
the front-side and back-side of an e-duplex copy job page in a single pass through the document feeder.

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 For the WF class, this ADF supports a smart background which auto-crops and adjusts the image extents.

Sensors in the document feeder

The document feeder contains the following sensors:

● ADF paper present sensor: Detects whether a document is present in the document feeder. If paper is
present in the document feeder when copies are made, the product scans the document using the
document feeder. If no paper is present when copies are made, the product scans the document using
the scanner glass.

● ADF Y (length) sensor: Detects whether a legal-size original is present in the document feeder.

● ADF jam cover sensor: Detects whether the document feeder cover is open or closed.

● ADF paper path deskew sensor: Detects the top of the page as it enters the deskew rollers.

● ADF paper path pick success sensor: Detects a successful one page feed from the document feeder
tray.

NOTE: This sensor uses ultrasonic sound to detect a multi-page paper feed.

● Paper path sensor 1: Detects the top of the page as it approaches the front-side scan module
(document feeder glass).

Figure 6-33 Document feeder sensors

2 5 1
3

4
Table 6-25 Document feeder sensors

Item Description

1 ADF Y (length) sensor

2 ADF paper present sensor

3 ADF deskew sensor

4 Paper path sensor 1

NOTE: For an e-duplex copy job, this sensor is used to activate the front-side scan module (in the
scanner base) and the front-side background selector (in the document feeder), if needed.

5 ADF jam cover sensor (open the jam access cover and insert a folded piece of paper to activate the flag)

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 Document feeder paper path
Figure 6-34 Document feeder paper path

Table 6-26 Document feeder paper path

Item Description Item Description

1 Input tray 7 Front-side scan module

NOTE: This scan module (document feeder glass) is

located in the scanner base.

2 Pre-pick roller 8 Back-side scan module

3 Pick roller 9 ADF pick success transmitter

4 ADF pick success receiver 10 Separator roller

5 Deskew drive roller 11 Exit drive roller

6 Prescan drive roller 12 Lift plate

Document feeder simplex operation

Following is the basic sequence of operation for a document feeder simplex job.

1. The ADF jam cover sensor detects when the cover door is in the closed position.

2. The ADF paper present sensor activates when paper is loaded onto the input tray.

3. The feed motor rotates to raise the lift plate and starts to pick the loaded paper.

4. The ADF multi-pick (ultrasonic) sensor activates when the leading edge of the media is driven past the
sensor. The product firmware registers a successful pick operation.

5. The ADF paper path deskew activates when the leading edge of the paper passes it. The product
firmware registers the leading edge of the paper position.

6. The leading edge of the paper drives into the nip point of the deskew drive roller and the deskew pinch
rollers. This creates a buckle of paper by the nip point for pick-skew correction.

7. The deskew motor rotates the deskew drive roller to pull the paper into the prescan drive roller.

8. The pick motor stops turning and allows both the pick and feed roller to turn freely while the paper is
pulled in by the deskew drive roller.

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 9. The feed motor rotates to drive the paper into the prescan front-side sensor. The firmware registers the
leading edge position of the paper as the multi-pick sensor activates.

10. The feed motor continues to rotate and drive the leading edge of the paper through the preset distance
from the multi-pick sensor to the front-side scan zone. The scanner begins the scanning and data
retrieval process.

11. The ADF multi-pick (ultrasonic) sensor deactivates when the trailing edge of the paper passes the
sensor. The firmware registers the trailing edge of the paper position.

12. The feed motor continues to rotate and drive the trailing edge of the paper through the preset distance
from the ADF multi-pick (ultrasonic) sensor to the front-side scan zone. The scanner ends the scanning
and data retrieval process.

13. The feed motor continues to rotate and ejects the trailing edge of the paper into the output bin.

14. One of the following occurs:

● If the copy job is complete, the ADF paper present sensor deactivates. The feed motor reverses
rotation to raise the pick roller.

● If the copy job is not complete, the ADF paper present sensor is active. The product firmware
detects additional pages in the input tray and the process repeats.

Document feeder e-duplex operation

Following is the basic sequence of operation for a document feeder simplex job.

NOTE: For an e-duplex copy job, the background scan operation begins immediately after the simplex
sequence of operation ends.

1. The feed motor continues to drive the paper until the leading edge activates the prescan back-side
sensor. The product firmware registers the position of the leading edge of the paper.

2. The feed motor continues to rotate to drive the leading edge of the paper through the preset distance
from prescan back-side sensor to the back-side background selector scan zone. The back-side
background scan module begins scanning and retrieval of the data.

3. The prescan back-side sensor deactivates when the trailing edge of the paper passes it. The product
firmware registers the trailing edge of the paper position.

4. The feed motor continues to rotate to drive the trailing edge of the paper edge past the back-side
background selector scan zone.

5. The feed motor continues to rotate and ejects the trailing edge of the paper into the output bin.

6. One of the following occurs:

● If the copy job is complete, the ADF paper present sensor deactivates. The feed motor reverses
rotation to raise the pick roller.

● If the copy job is not complete, the ADF paper present sensor is active. The product firmware
detects additional pages in the input tray and the process repeats.

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 Deskew operation
Sliding side guides on the input tray make sure that the paper stack is correctly aligned at the center of the
input tray when paper is loaded in the tray. The correct position of the loaded paper is parallel with the
direction of travel into the document feeder paper path

The document feeder further reduces paper skew due to improper loading of paper in the input tray by
buckling the paper to create a paper buffer.

The document feeder aligns the leading edge of the paper parallel with the deskew drive rollers before it is
driven further into the document feeder paper path.

Figure 6-35 Deskew operation

Document feeder hinges

The document feeder hinges allow positioning the assembly vertically above the scanner glass to
accommodate the placement of books and other objects up to 25 mm (1.0 in) in height on the scanner glass.
The document feeder still closes (the bottom of the ADF is kept parallel to the scanner glass) and allows the
product to operate.

The document feeder hinges provide height adjustment of25 mm (1.0 in) when a maximum downward force
of 4.5 kg (10 lb) is applied at the front edge of the assembly, with the fulcrum (such as the spine of a book)
centered on the scanner glass and parallel to its long axis.

The document feeder will withstand a downward force of at least 4.5 kg (10 lb) applied at the front edge
center of the assembly—when the fulcrum (such as the spine of a book) is located anywhere on the scanner
glass and parallel to its long axis—without breaking, deforming, detaching or experiencing performance
degradation.

The document feeder hinges support the assembly in the open position and prevent the document feeder
from suddenly closing in a damaging or loud manner.

The hinges can hold the document feeder static in all positions higher than 100 mm (3.93 in); measured at the
front of the assembly. Less than 2.3 kg (5 lb) of force is required to open or close the document feeder.

The hinges allow the document feeder to open to an angle of between 60º and 80º from the horizontal
position (this angle will not allow the product to tip over).

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 Figure 6-36 Document feeder open (book mode)

Figure 6-37 Document feeder open (60º to 80º)

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 Fax functions and operation (MFP M527 fax models only)
Introduction
The following sections describe the printer fax capabilities.

Computer and network security features

The printer can send and receive fax data over telephone lines that conform to public switch telephone
network (PSTN) standards. The secure fax protocols make it impossible for computer viruses to be
transferred from the telephone line to a computer or network.

The following printer features prevent virus transmission:

● No direct connection exists between the fax line and any devices that are connected to the USB or
Ethernet ports.

● The internal firmware cannot be modified through the fax connection.

● All fax communications go through the fax subsystem, which does not use Internet data-exchange
protocols.

PSTN operation
The PSTN operates through a central office (CO) that generates a constant voltage on the TIP and RING wires
(48 V, usually). A device goes on-hook by connecting impedance (such as 600 ohms for the U.S.) across the
TIP and RING so that a line current can flow. The CO can detect this current and can send impulses like dial
tones. The printer generates more signaling tones, such as dialing digits, to tell the CO how to connect the
call. The printer can also detect tones, such as a busy tone from the CO, that tell it how to behave.

When the call is finally connected, the CO behaves like a piece of wire connecting the sender and receiver. This
is the period during which all of the fax signaling and data transfer occurs. When a call is completed, the
circuit opens again and the line-current flow ceases, removing the CO connection from both the sender and
the receiver.

On most phone systems, the TIP and RING signals appear on pins 3 and 4 of the RJ-11 modular jack (the one
on the fax card, as defined in the common 6 wire RJ standard). These two signals do not have to be polarized
because all of the equipment works with either TIP or RING on one pin and the other signal on the other pin.
This means that cables of either polarity can interconnect and still work.

These basic functions of PSTN operation are assumed in the design of the fax subsystem. The printer
generates and detects the signaling tones, currents, and data signals that are required to transmit and
receive faxes using the PSTN.

Receive faxes when you hear fax tones

In general, incoming faxes to the printer are automatically received. However, if other devices are connected
to the same phone line, the printer might not be set to answer automatically.

If the printer is connected to a phone line that receives both fax and phone calls, and you hear fax tones when
you answer the extension phone, you can receive the fax in one of two ways:

● If you are near the printer, press Start Fax on the control panel.

● Press 1-2-3 in sequence on the extension phone keypad, listen for fax transmission sounds, and then
hang up.

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 NOTE: In order for the 1-2-3 sequence to work, the extension phone setting must be set to On in the
Fax Setup menu.

Distinctive ring function

Introduction

Distinctive ring is a service that a telephone company provides. The distinctive ring service allows three phone
numbers to be assigned to one phone line. Each phone number has a distinctive ring. The first phone number
has a single ring, the second phone number has a double ring, and the third phone number has a triple ring.

NOTE: The printer has not been tested with all of the distinctive-ring services that telephone companies
provide in all countries/regions. HP does not guarantee that the distinctive-ring function will operate correctly
in all countries/regions. Contact the local phone service provider for assistance.

Set up the distinctive ring function

1. Open the Setup menu.

2. Open the Fax Menu menu.

3. Select the Basic Setup menu.

4. Select the Distinctive Ring setting.

5. Use the arrow buttons to select one of the following options:

● All Rings (default setting)

● Single

● Double

● Triple

● Double and Triple

Fax by using voice over IP (VOIP) services

Voice over IP (VoIP) services provide normal telephone service, including long distance service through a
broadband Internet connection. These services use packets to break up the voice signal on a telephone line
and transmit it digitally to the receiver, where the packets are reassembled. The VoIP services are often not
compatible with fax machines. The VoIP provider must state that the service supports fax over IP services.

Because the installation process varies, the VoIP service provider will have to assist in installing the printer
fax component.

Although a fax might work on a VoIP network, it can fail when the following events occur:

● Internet traffic becomes heavy and packets are lost.

● Latency (the time it takes for a packet to travel from its point of origin to its point of destination)
becomes excessive.

If you experience problems using the fax feature on a VoIP network, ensure that all of the printer cables and
settings are correct. Configuring the Fax Speed setting to Medium(V.17) or Slow(V.29) can also improve your
ability to send a fax over a VoIP network.

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 If you continue to have problems faxing, contact your VoIP provider.

The fax subsystem

The formatter, fax card, firmware, and software all contribute to the fax functionality. The designs of the
formatter and fax card, along with parameters in the firmware, determine the majority of the regulatory
requirements for telephony on the printer.

The fax subsystem is designed to support V.34 fax transmission, low speeds (such as V.17 fax), and older fax
machines.

Fax card in the fax subsystem

Introduction

The fax card contains the modem chipset (DSP and CODEC) that controls the basic fax functions of tone
generation and detection, along with channel control for fax transmissions. The CODEC and its associated
circuitry act as the third-generation silicon data access arrangement (DAA) to comply with worldwide
regulatory requirements.

Safety isolation

The most important function of the fax card is the safety isolation between the high-voltage, transient-prone
environment of the telephone network (TNV [telephone network voltage]) and the low-voltage analog and
digital circuitry of the formatter (SELV [secondary extra-low voltage]). This safety isolation provides both
customer safety and printer reliability in the telecom environment.

Any signals that cross the isolation barrier do so magnetically. The breakdown voltage rating of barrier-
critical components is greater than 5 kV.

Safety-protection circuitry

In addition to the safety barrier, the fax card protects against over-voltage and over-current events.

Telephone over-voltage events can be either differential mode or common mode. The event can be transient
in nature (a lightning-induced surge or ESD) or continuous (a power line crossed with a phone line). The fax
card protection circuitry provides margin against combinations of over-voltage and overcurrent events.

Common mode protection is provided by the selection of high-voltage-barrier critical components

(transformer and relay). The safety barrier of the fax card PCB traces and the clearance between the fax card
and surrounding components also contribute to common mode protection.

A voltage suppressor (a crowbar-type thyristor) provides differential protection. This device becomes low
impedance at approximately 300 V differential, and crowbars to a low voltage. A series thermal switch works
in conjunction with the crowbar for continuous telephone line events, such as crossed power lines.

All communications cross the isolation barrier magnetically. The breakdown voltage rating of barriercritical
components is greater than 5 kV.

Data path

TIP and RING are the two-wire paths for all signals from the telephone network. All signaling and data
information comes across them, including fax tones and fax data.

The telephone network uses DC current to determine the hook state of the telephone, so line current must be
present during a call. The silicon DAA provides a DC holding circuit to keep the line current constant during a
fax call.

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 The silicon DAA converts the analog signal to a digital signal for DSP processing, and also converts the digital
signal to an analog signal for transmitting data through a telephone line.

The magnetically coupled signals that cross the isolation barrier go through either a transformer or a relay.

The DSP in the fax card communicates with the ASIC in the formatter using the high-speed serial interface.

Hook state

Another magnetically coupled signal is the control signal that disconnects the downstream telephone devices
(such as a phone or answering machine). A control signal originating on the DSP can change the relay state,
causing the auxiliary jack (downstream jack) to be disconnected from the telephone circuit.

The printer takes control of calls that it recognizes as fax calls. If the printer does not directly pick up the call,
it monitors incoming calls for the fax tone or for the user to direct it to receive a fax. This idle mode is also
called eavesdropping. This mode is active when the printer is on-hook but current exists in the downstream
phone line because another device is off-hook. During eavesdropping, the receive circuit is enabled but has a
different gain from the current that is generated during normal fax transmissions.

The printer does not take control of the line unless it detects a fax tone or the user causes it to connect
manually. This feature allows the user to make voice calls from a phone that is connected to the printer
without being cut off if a fax is not being received.

Downstream device detection

The line voltage monitoring module of the silicon DAA can detect the line state as well as the downstream
device. It tells DSP via DIB that an active device (telephone, modem, or answering machine) is connected to
the auxiliary port on the printer (the right side of the dual RJ-11 jack). The DSP uses the signal to ensure that
the printer does not go off-hook (and disconnects a downstream call) until it has been authorized to do so (by
a manual fax start or the detection of the appropriate tones).

Hook switch control

In the silicon DAA the CODEC controls the hook switch directly. The CODEC is activated when it receives
commands from the DSP. When the circuit is drawing DC current from the central office it is considered off-
hook. When no DC current flows the state is considered on-hook.

Ring detect

Ring detect is performed by the line voltage monitoring module of the silicon DAA, and is a combination of
voltage levels and cadence (time on and time off). Both must be present to detect a valid ring. The CODEC
works with DSP as well as the firmware to determine if an incoming signal is an answerable ring.

Line current control

The DC current from the CO needs to have a path to flow from TIP to RING. The DC impedance emulation line
modulator and DC terminations modules in the silicon DAA act as a DC holding circuit, and work with the
firmware to achieve the voltage-current characteristic between TIP and RING. The impedance (the current-
voltage characteristic) changes corresponding to certain special events, such as pulse dialing or when the
printer goes on-hook.

Billing or metering tone filters

Switzerland and Germany provide high-frequency AC signals on the phone line in order to bill customers.

A filter in a special fax cable (for certain countries/regions), can filter these signals. Because these billing
signals are not used in the U.S., these filters are not present in the U.S. fax cable.

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 To obtain a special fax cable, contact your local telephone service provider.

Fax page storage in flash memory

Introduction

Fax pages are the electronic images of the document page. They can be created in any of three ways: scanned
to be sent to another fax machine, generated to be sent by the computer, or received from a fax machine to be
printed.

The printer stores all fax pages in flash memory automatically. After these pages are written into flash
memory, they are stored until the pages are sent to another fax machine, printed on the printer, transmitted
to the computer, or erased by the user.

These pages are stored in flash memory, which is the nonvolatile memory that can be repeatedly read from,
written to, and erased. The printer has 8 MB of flash memory, of which 7.5 MB is available for fax storage. The
remaining 0.5 MB is used for the file system and reclamation. Adding RAM does not affect the fax page
storage because the printer does not use RAM for storing fax pages.

Stored fax pages

The user can reprint stored fax receive pages in case of errors. For a fax send, the printer will resend the fax in
case of errors. The printer will resend stored fax pages after a busy signal, communication error, no answer, or
power failure. Other fax devices store fax pages in either normal RAM or shortterm RAM. Normal RAM
immediately loses its data when power is lost, while short-term RAM loses its data about 60 minutes after
power failure. Flash memory maintains its data for years without any applied power.

Advantages of flash memory storage

Fax pages that are stored in flash memory are persistent. They are not lost as a result of a power failure, no
matter how long the power is off. Users can reprint faxes in case the print cartridge runs out of toner or the
printer experiences other errors while printing faxes.

The printer also has scan-ahead functionality that makes use of flash memory. Scan-ahead automatically
scans pages into flash memory before a fax job is sent. This allows the sender to pick up the original
document immediately after it is scanned, eliminating the need to wait until the fax transmission is complete.

Because fax pages are stored in flash memory rather than RAM, more RAM is available to handle larger and
more complicated copy and print jobs.

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Troubleshooting
Troubleshooting overview
This section covers the basics of:

● Tests available in the control panel Troubleshooting menu

● Conducting a print-engine test

● Troubleshooting the control panel

See the printer Troubleshooting Manual for additional topics and advanced instructions.

Troubleshooting menu
Troubleshooting menu overview
The printer has many built-in diagnostic tests and troubleshooting tools available in the Administration
menu. Most of the tests and tools have been available on previous printers. The options are:

● Diagnostic Tests

● Print Event Log

● Paper Path Page

● Print Quality Troubleshooting Pages

To access the tests and tools:

1. Scroll to and touch the Administration button from the control panel Home screen.

2. Scroll to and touch the Troubleshooting menu to display the list of troubleshooting tools available.

3. Touch the button for the desired test or tool. Descriptions for each option follow.

Diagnostic tests

Diagnostic tests overview

The Diagnostic Tests menu has the following options and tests:

● Disable Cartridge Check

● Paper Path Sensors test

● Paper Path Test

● Manual Sensor Test

● Tray/Bin Manual Sensor Test

● Component Test

● Scanner tests

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 ● Print/Stop Test

● Continuous Scan

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Disable cartridge check

Use this diagnostic test to print internal pages or send an external job to the printer when the toner cartridge
is removed or exchanged. Supply errors are ignored while the printer is in this mode. When the printer is in
this mode, access the troubleshooting menus and print internal pages (the print quality pages will be the
most useful). This test can be used to isolate problems, such as noise, and to isolate print-quality problems
that are related to the toner cartridge.

NOTE: Do not remove or exchange the toner cartridge until after beginning the disable cartridge check
diagnostic.

Disable cartridge check from a touchscreen control panel

1. From the Home screen on the printer control panel, scroll to and touch the Administration button.

2. Open the following menus:

● Troubleshooting

● Diagnostic Tests

● Disable Cartridge Check

Disable cartridge check from a LCD control panel

1. From the Home screen on the printer control panel, use the down arrow button to scroll to
Administration, and then press the OK button.

2. Use the down arrow button to scroll to Troubleshooting, and then press the OK button.

3. Use the down arrow button to scroll to Diagnostics, and then press the OK button.

4. Use the down arrow button to scroll to Disable Cartridge Check, and then press the OK button to select
it.

Paper path sensors test

This test displays the status of each paper-path sensor and allows viewing of sensor status while printing
internal pages.

Access the paper path sensors test from a touchscreen control panel

1. From the Home screen on the printer control panel, scroll to and touch the Administration button.

2. Open the following menus:

● Troubleshooting

● Diagnostic Tests

● Paper Path Sensors

3. Touch Start to run the test.

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 Access the paper path sensors test from a LCD control panel

1. From the Home screen on the printer control panel, use the down arrow button to scroll to
Administration, and then press the OK button.

2. Use the down arrow button to scroll to Troubleshooting, and then press the OK button.

3. Use the down arrow button to scroll to Diagnostic Tests, and then press the OK button.

4. Use the down arrow button to scroll to Paper Path Sensors, and then press the OK button.

NOTE: The menu list of sensors and switches for the Paper path sensors test, Manual Sensor Test, and the
Tray/Bin Manual Sensor Test varies depending on which optional accessories are installed.

The tables in this section describe the sensor tests available with an optional 1x550-sheet paper tray
installed.

For trays other than Tray 1 or Tray 2, the tray number associated with a sensor or switch depends on the
number of accessories installed.

Table 6-27 Paper-path sensors diagnostic tests

Sensor name Sensor/Switch Replacement part number Descriptions

number

Tray 3 feed sensor1 PS8008 Optional paper tray F2A68-67909

Prefeed sensor PS102 NA Not replaceable2

Top-of-Page (TOP) PS215 NA Not replaceable2

sensor

Paper width 3 sensor NA NA Not replaceable2

Paper width 2 sensor NA NA Not replaceable2

Paper width 1 sensor NA NA Not replaceable2

Fuser output sensor PS2 RM2-5679-000CN (110 V) Fuser

RM2-5692-000CN (220 V)

Duplexer refeed sensor PS502 NA Not replaceable2

NOTE: Duplex
models only.

Output bin full sensor PS4 NA Not replaceable2

1 Only appears if optional accessories are installed.
2 Require whole unit replacement.

Paper path test

This diagnostic test generates one or more test pages. Use these pages to isolate the cause of jams.

To isolate a problem, specify which input tray to use, specify whether to use the duplex path (duplex models
only), and specify the number of copies to print. Multiple copies can be printed to help isolate intermittent
problems. The following options become available after beginning the diagnostic feature:

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 ● Print Test Page: Run the paper-path test from the default settings: Tray 2, no duplex, and one copy. To
specify other settings, scroll down the menu, and select the setting, and then scroll back up and select
Print Test Page to start the test.

● Source Tray: Select Tray 1, Tray 2, or the optional tray.

● Test Duplex Path: Enable or disable two-sided printing from designated optional tray (depending on how
many optional accessories are installed.

● Number of Copies: Set the numbers of copies to be printed; the choices are 1,10, 50, 100, or 500.

Access the paper path test from a touchscreen control panel

1. From the Home screen on the printer control panel, scroll to and touch the Administration button.

2. Open the following menus:

● Troubleshooting

● Diagnostic Tests

● Paper Path Test

3. Select the paper-path test options for the test.

Access the paper path test from a LCD control panel

1. From the Home screen on the printer control panel, use the down arrow button to scroll to
Administration, and then press the OK button.

2. Use the down arrow button to scroll to Troubleshooting, and then press the OK button.

3. Use the down arrow button to scroll to Diagnostic Tests, and then press the OK button.

4. Use the down arrow button to scroll to Paper Path Test, and then press the OK button.

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 Manual sensor tests

The table in this section lists the sensors and switches available in the Manual Sensor Test.

Access the manual sensor test from a touchscreen control panel

The Manual Sensor Test screen shows the sensor number, sensor name (M506x and MFP M527 only), sensor
state (active or inactive), and the number of times the sensor has been toggled (activated).

1. From the Home screen on the printer control panel, scroll to and touch the Administration button.

2. Open the following menus:

● Troubleshooting

● Diagnostic Tests

● Manual Sensor Test

3. Activate the desired sensor, and then check the control-panel display to verify the sensor state (active or
inactive).

NOTE: Only the M506x and MFP M527 control panel displays the State and Toggle descriptor.

● The State virtual LED next to the sensor number and sensor name (M506x and MFP M527 only)
illuminates green when the sensor is active.

● The Toggle virtual LED next to the sensor number and sensor name (M506x and MFP M527 only)
illuminates green after the sensor is activated and increments by one each time the sensor is
interrupted (activated or deactivated).

For example, opening the front door increments the SW501 Cartridge door Toggled item count two
times—once when the door is opened, and once when the door is closed.

4. Touch the Reset Sensors button to reset the Toggle count item.

-or-

Touch the Cancel button (M506x and MFP M527 only) or the Return arrow button to exit the Manual
Sensor Test screen and return to the Diagnostic Tests menu.

Access the manual sensor test from a LCD control panel

1. From the Home screen on the printer control panel, use the down arrow button to scroll to
Administration, and then press the OK button.

2. Use the down arrow button to scroll to Troubleshooting, and then press the OK button.

3. Use the down arrow button to scroll to Diagnostic Tests, and then press the OK button.

4. Use the down arrow button to scroll to Manual Sensor Test, and then press the OK button.

5. Activate the desired sensor, and then check the control-panel display to verify the sensor state (active or
inactive).

TIP: Press the return arrow button to reset the sensor or press the Cancel button to exit the
test.

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 NOTE: Only the M506x and MFP M527 control panels displays the State and Toggle descriptor.

● The State virtual LED next to the sensor number and sensor name (M506x and MFP M527 only)
illuminates green when the sensor is active.

● The Toggle virtual LED next to the sensor number and sensor name (M506x and MFP M527 only)
illuminates green after the sensor is activated and increments by one each time the sensor is
interrupted (activated or deactivated).

For example, opening the cartridge door increments the SW501 Front door opening/closing
Toggled item count two times—once when the door is opened, and once when the door is closed.

NOTE: The following table describes the sensor tests available with an optional 1x550-sheet paper tray
installed.

For trays other than Tray 1 or Tray 2, the tray number associated with a sensor or switch depends on the
number and type of accessories installed.

Table 6-28 Manual sensor diagnostic tests

Sensor or switch Replacement Part number Description

SW501 Cartridge door sensor RK2-0534-000CN Microswitch (SW2)

PS8008 Tray 3 feed sensor1 NA 550-sheet paper tray

PS102 Prefeed sensor NA Not replaceable2

PS215 Top-of-Page (TOP) sensor NA Not replaceable2

Paper width 3 sensor NA Not replaceable2

Paper width 2 sensor NA Not replaceable2

Paper width 1 sensor NA Not replaceable2

PS2 Fuser output sensor RM2-5679-000CN (110 V) Fuser

RM2-5692-000CN (220 V)

PS502 Duplexer refeed sensor NA Not replaceable2

NOTE: Duplex models only.

PS4 Output bin full sensor NA Not replaceable2

1 Only appears if optional accessories are installed.
2 Requires whole unit replacement.

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 Tray/bin manual sensor test

The table in this section lists the sensors and switches available in the Tray/Bin Manual Sensor Test.

Access the tray/bin manual sensor test from a touchscreen control panel

The Tray/Bin Manual Sensor Test screen shows the sensor number, sensor name (M506x and MFP M527 only),
sensor state (active or inactive), and the number of times the sensor has been toggled (activated).

1. From the Home screen on the printer control panel, scroll to and touch the Administration button.

2. Open the following menus:

● Troubleshooting

● Diagnostic Tests

● Tray/Bin Manual Sensor Test

3. Activate the desired sensor, and then check the control-panel display to verify the sensor state (active or
inactive).

NOTE: Only the M506x and MFP M527 control panel displays the State and Toggle descriptor.

● The State virtual LED next to the sensor number and sensor name (M506x and MFP M527 only)
illuminates green when the sensor is active.

● The Toggle virtual LED next to the sensor number and sensor name illuminates green after the
sensor is activated and increments by one each time the sensor is interrupted (activated or
deactivated).

For example, raising, and then releasing, the output bin full flag increments the PS4 Output bin full
Toggled item count two times—once when the flag is raise, and once when it is released.

4. Touch the Reset Sensors button (M506x and MFP M527 only) to reset the Toggle count item.

-or-

Touch the Cancel (M506x and MFP M527) or the Return arrow button to exit the Tray/Bin Manual Sensor
Test screen and return to the Diagnostic Tests menu.

Access the tray/bin manual sensor test from a LCD control panel

1. From the Home screen on the printer control panel, use the down arrow button to scroll to
Administration, and then press the OK button.

2. Use the down arrow button to scroll to Troubleshooting, and then press the OK button.

3. Use the down arrow button to scroll to Diagnostic Tests, and then press the OK button.

4. Use the down arrow button to scroll to Tray/Bin manual Sensor Test, and then press the OK button.

5. Activate the desired sensor, and then check the control-panel display to verify the sensor state (active or
inactive).

TIP: Press the return arrow button to reset the sensor or press the Cancel button to exit the
test.

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 NOTE: Only the M506x and MFP M527 control panel displays the State and Toggle descriptor.

● The State virtual LED next to the sensor number and sensor name (M506x and MFP M527 only)
illuminates green when the sensor is active.

● The Toggle virtual LED next to the sensor number and sensor name (M506x and MFP M527 only)
illuminates green after the sensor is activated and increments by one each time the sensor is
interrupted (activated or deactivated).

For example, raising, and then releasing, the output bin full flag increments the PS4 Output bin full
Toggled item count two times—once when the flag is raise, and once when it is released.

NOTE: The following table describes the sensor tests available with an optional 1x550-sheet paper tray
installed.

For trays other than Tray 1 or Tray 2, the tray number associated with a sensor or switch depends on the
number and type of accessories installed.

Table 6-29 Tray/bin manual sensors

Sensor or switch name Replacement part number Descriptions

PS205 Tray 1 paper sensor F2A68-67914 Cartridge door assembly

PS3 Tray 2 paper sensor NA Not replaceable2

PS451 Tray 3 paper sensor1 F2A68-67909 Optional paper tray

PS8008 Tray 3 paper feed sensor1 F2A68-67909 Optional paper tray

PS1603 Tray 3 feed sensor1 F2G68-67901 Optional paper tray

PS4 Output bin full sensor NA Not replaceable2

1 Only appears if optional accessories are installed.
2 Requires whole unit replacement.

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 Component tests

Introduction

Use the procedure below to test various printer mechanical and electromechanical assemblies.

Individual component diagnostics (special-mode test)

NOTE: The following table describes the sensor tests available with an optional 1x550-sheet paper tray
installed.

For trays other than Tray 1 or Tray 2, the tray number associated with a sensor or switch depends on the
number and type of accessories installed.

This test activates individual parts independently to isolate problems.

Each component test can be performed once or repeatedly. If the Repeat option is enabled from the drop-
down menu, the test cycles the component on and off. This process continues for two minutes, and then the
test terminates.

NOTE: The cartridge door interlocks must be defeated to run the component tests. A control-panel display
prompt appears to indicate removing the toner cartridge, during certain tests.

Access the individual component diagnostics from a touchscreen control panel

1. From the Home screen on the printer control panel, scroll to and touch the Administration button.

2. Open the following menus:

● Troubleshooting

● Diagnostic Tests

● Component Test

3. Select the component test options for the test.

Access the individual component diagnostics from a LCD control panel

1. From the Home screen on the printer control panel, use the down arrow button to scroll to
Administration, and then press the OK button.

2. Use the down arrow button to scroll to Troubleshooting, and then press the OK button.

3. Use the down arrow button to scroll to Diagnostic Test, and then press the OK button.

4. Use the down arrow button to scroll to Component Test, and then press the OK button.

NOTE: The following table describes the sensor tests available with an optional 1x550-sheet paper tray
installed.

For trays other than Tray 1 or Tray 2, the tray number associated with a sensor or switch depends on the
number and type of accessories installed.

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Table 6-30 Component test details

Component test Item tested Replacement part number Comments

Fuser motor M1 NA Activates the specified motor.

Pickup motor NA Activates the specified motor.

Tray 1 Pickup Solenoid SL2 RM2-5675-000CN (M506) Activates the specified solenoid.

RM2-5715-000CN (MFP M527)

Paper feed drive assembly

Tray 2 Pickup Solenoid SL1 RM2-5675-000CN (M506) Activates the specified motor.

RM2-5715-000CN (MFP M527)

Paper feed drive assembly

Tray 3 Pickup Solenoid1 F2A68-67909 Activates the specified solenoid.

Optional paper tray

Duplex switchback SL3 RM1-5421-000CN Activates the specified solenoid.

solenoid
Solenoid assembly
NOTE: Duplex models
only.

Optional Clutch Drive NA Activates the specified clutch/drive.

Repick Clutch CL1 NA Activates the specified clutch.

NOTE: Duplex models

only.

Laser Scanner Motor M3 RM2-5528-000CN Activates the specified motor.

Laser/scanner assembly

Repeat NA NA Choose Off to execute the test once.

Choose On to execute the test continuously.

1 Only appears if an optional 550-sheet paper tray accessory is installed.

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 Scanner tests (MFP M527 only)

Introduction

Use these diagnostic tests to manually test the document feeder and scanner sensors.

Scanner tests

This section lists the sensors available in the Scanner Tests.

Document feeder and image scanner sensor replacement parts

If a document feeder or image scanner sensor fails, replace the following assemblies:

● Document feeder sensors

◦ Document feeder whole unit kit Enterprise printers; 5851-6568

NOTE: Includes the white backing kit.

◦ Document feeder whole unit kit Work Flow printers; 5851-6569

NOTE: Includes the white backing kit.

◦ Scanner sub assembly (SSA) kit; F2A76-67909

NOTE: Includes the white backing kit.

Use the scanner tests

The Scanner Tests screen shows the sensor name, sensor state (active or inactive), and the number of times
the sensor has been toggled (activated).

1. From the Home screen on the printer control panel, scroll to and touch the Administration button.

2. Open the following menus:

● Troubleshooting

● Diagnostic Tests

● Scanner Tests

● Sensors

3. Touch the sensor name on the Scanner Tests screen to display a sensor location graphic on the control-
panel display.

4. Activate the desired sensor, and then check the control-panel display to verify the sensor state (active or
inactive).

● The State virtual LED next to the sensor number and sensor name illuminates green when the
sensor is active.

● The Toggle virtual LED next to the sensor number and sensor name illuminates green after the
sensor is activated and increments by one each time the sensor is interrupted (activated or
deactivated).

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 For example, opening the flatbed cover increments the Flatbed cover Toggle item count two times
—once when the door is opened, and once when the door is closed.

5. Touch the Reset Sensors button to reset the Toggle count item.

-or-

Touch the Cancel button to exit the Scanner Tests screen, and then touch the Cancel button again to
return to the Diagnostic Tests menu.

Scanner tests sensors

● ADF paper present

● ADF Y (length)

● ADF jam cover

● ADF paper path deskew

● ADF paper path pick success

● Paper path sensor 1(unreachable)

● Paper path sensor 2 (unreachable)

● Flatbed Y (length)

● Flatbed cover

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 Print/stop test

Use this diagnostic test to isolate the cause of problems such as image-formation defects and jams within the
engine. During this test, stop the paper anywhere along the printer paper path. The test can be programmed
to stop printing internal pages or an external print job when the paper reaches a certain position. The test can
also be programmed to stop from 0 to 60,000 ms. If the timer is set to a value that is greater than the job-
print time, the printer can recover in one of two ways.

● After the print job is completed press OK button to return to the Troubleshooting menu before the timer
times out.

● After the timer times out, touch the Stop button. Activate the door switch to restart the engine and
return it to a normal state.

Access the print/stop test from a touchscreen control panel

1. From the Home screen on the printer control panel, scroll to and touch the Administration button.

2. Open the following menus:

● Troubleshooting

● Diagnostic Tests

● Print/Stop Test

3. Enter a range, and then touch the OK button.

Access the print/stop test from a LCD control panel

1. From the Home screen on the printer control panel, use the down arrow button to scroll to
Administration, and then press the OK button.

2. Use the down arrow button to scroll to Troubleshooting, and then press the OK button.

3. Use the down arrow button to scroll to Diagnostic Test, and then press the OK button.

4. Use the down arrow button to scroll to Print/Stop Test, and then press the OK button.

Common print stop test timing millisecond (ms) stops

● 600 ms: The page has passed the registration area and the leading edge is just short of entering the
fuser. The image can be seen on the paper but has not fused. If the defect is visible then the cause might
be the drum, transfer roller, or a roller prior to, or in, the registration area.

● 1200 ms: The leading edge is about 18mm (0.71 in) into the top output bin. The image has gone through
the fuser. If the defect was not visible prior to the fuser, and is visible after the fuser, then the fuser it is
the likely cause of the print quality defect. Inspect the fuser for damage, debris, or labels stuck to the
fuser. Replace the fuser. Discuss media specifications and proper care of the fuser with the customer.

Continuous Scan

Continuous Scan tests the operation of the scanner and the ADF. Load paper into the ADF to test ADF
functionality or operate the scanner only by running the test without any paper loaded.

NOTE: No output is created during the test.

To run the Continuous Scan test:

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 1. Load paper into the ADF input tray to test the ADF, if desired.

2. Touch the Continuous Scan button in the Troubleshooting menu.

3. Select 2-sided to test the duplex scanning functionality of the ADF, if desired.

4. Touch the Start button to start the test. If no paper is loaded in the ADF the scanner will operate
continuously until the Stop button is touched. Lift the ADF cover to observe the scanner operating.

If paper is loaded in the ADF the test will run until all pages in the ADF are scanned.

5. Touch OK to stop the test and return to the Diagnostic Tests menu.

Print event log

Printing the event log might be helpful in the troubleshooting process. For more information, see the
Interpret control-panel messages and event log entries section in the printer troubleshooting manual.

Print the event log from the Administration menu from a touchscreen control panel

1. From the Home screen on the printer control panel, scroll to and touch the Administration button.

2. Open the following menus:

● Troubleshooting

● Event Log

3. The event log displays on the screen. To print it, touch the Print button.

Print the event log from the Administration menu from a LCD control panel

1. From the Home screen on the printer control panel, use the down arrow button to scroll to
Administration, and then press the OK button.

2. Use the down arrow button to scroll to Troubleshooting, and then press the OK button.

3. If necessary, use the down arrow button to scroll to Print Event Log, and then press the OK button to
print the page.

Print the event log from the Service menu from a touchscreen control panel

1. From the Home screen on the printer control panel, scroll to and touch the Device Maintenance button.

2. Open the Service menu.

3. On the sign-in screen, select the Service Access Code option from the drop-down list.

4. Enter the following service access code for the printer:

● 10050615 (M506)

● 11052715 (MFP M527)

5. Touch the Print Event Log item.

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 Print the event log from the Service menu from a LCD control panel

1. From the Home screen on the printer control panel, use the down arrow button to scroll to Device
Maintenance, and then press the OK button.

2. Use the down arrow button to scroll to Service, and then press the OK button.

3. On the sign-in screen, use the down arrow button to scroll to Service Access Code option and then
press the OK button.

4. Enter the following service access code for the printer:

● 10050615 (M506)

● 11052715 (MFP M527)

5. If necessary, use the down arrow button to scroll to Print Event Log, and then press the OK button to
print the page.

Clear the event log from a touchscreen control panel

1. From the Home screen on the printer control panel, scroll to and touch the Device Maintenance button.

2. Open the Service menu.

3. On the sign-in screen, select the Service Access Code option from the drop-down list.

4. Enter the following service access code for the printer:

● 10050615 (M506)

● 11052715 (MFP M527)

5. Select the Clear Event Log item, and then touch the OK button.

Clear the event log from a LCD control panel

1. From the Home screen on the printer control panel, use the down arrow button to scroll to Device
Maintenance, and then press the OK button.

2. Use the down arrow button to scroll to Service, and then press the OK button.

3. On the sign-in screen, use the down arrow button to scroll to Service Access Code option and then
press the OK button.

4. Enter the following service access code for the printer:

● 10050615 (M506)

● 11052715 (MFP M527)

5. If necessary, use the down arrow button to scroll to Clear Event Log, and then press the OK button.

Paper Path Page

The Paper Path Page is a report that lists the total number of pages printed along with the size and type of
paper printed. The number of pages fed from each input tray and number of pages delivered to each output
bin is also listed.

The report is for troubleshooting purposes only. It is not for billing purposes.

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 The report can be used to help determine if a component such as a pickup roller in a specific tray might be
nearing the end of its useful life.

Print-quality troubleshooting pages

Use the print quality troubleshooting pages to help diagnose and solve print-quality problems.

NOTE: To get further assistance in print quality troubleshooting, go to www.hp.com/support/ljM506 or

www.hp.com/support/ljM527MFP and select PQ Troubleshooting Tools.

Print the print-quality troubleshooting pages from a touchscreen control panel

1. From the Home screen on the printer control panel, scroll to and touch the Administration button.

2. Open the following menus:

● Troubleshooting

● Print Quality Pages

● Print PQ Troubleshooting Page

3. Touch the Print button. The printer prints a print-quality troubleshooting procedure page and a black
print-quality troubleshooting page.

Print the print-quality troubleshooting pages from a LCD control panel

1. From the Home screen on the printer control panel, use the down arrow button to scroll to
Administration, and then press the OK button.

2. Use the down arrow button to scroll to Troubleshooting, and then press the OK button.

3. Use the down arrow button to scroll to Print Quality Pages, and then press the OK button to print the
page.

4. Use the down arrow button to scroll to Print PQ Troubleshooting Page, and then press the OK button
to print the page.

NOTE: The printer returns to the Ready state after printing the print-quality-troubleshooting pages. Follow
the instructions on the pages that print out.

ENWW Troubleshooting 311

 Figure 6-38 Print-quality troubleshooting procedure page

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 Figure 6-39 Black print-quality troubleshooting page

Grids The grids are in inches and millimeters. They are labeled with
letters and numbers so that defects can be described by position
and by distance between repeats.

Grey scale ramp patches Used to detect offset for the OPC or developer in the toner
cartridge or offset in the fuser.

ENWW Troubleshooting 313

 Engine test button
To verify that the printer engine is functioning, print an engine test page. Use a small pointed object to
depress the test-page switch located on the rear side of the printer. The test page should have a series of
lines that are parallel to the short end of the page. The test page can use only Tray 2 as the paper source, so
make sure that paper is loaded in Tray 2.

Figure 6-40 Engine test button

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Control panel checks
Introduction
NOTE: The printer includes a diagnostic test mode for the touchscreen control panels. Diagnostic tests are
not available for the LCD control panel.

● Control-panel diagnostics (M506x)

● Control-panel diagnostics (MFP M527)

● Control panel diagnostic flowcharts, M506x and MFP M527 (all) only

Control-panel diagnostics (M506x)

Touchscreen diagnostic mode (M506x only)

Use the diagnostics in this section to test the 10.9 cm (4.3 in) control-panel hardware and embedded
firmware. These tests are useful for checking control-panel functionality independent of the printer control-
panel system diagnostics.

1. Locate the diagnostic-tests access button on the back of the control panel.

Figure 6-41 Diagnostic-tests access button

ENWW Troubleshooting 315

 2. Press the diagnostics-access button. Repeatedly pressing the button cycles through the available
diagnostics.

NOTE: A pen, pencil, or other small blunt object is needed to press the button.

TIP: When pressed, the button illuminates green.

Figure 6-42 Press the diagnostics-access button

3. A yellow screen appears (after the first press of the button) indicating that the control-panel firmware is
version A (a magenta screen indicates version B firmware).

NOTE: If a different color appears on the screen, contact your global business unit (GBU) to determine
the firmware version.

TIP: After 4 seconds of inactivity, the diagnostic mode times out and is exited.

Figure 6-43 Control-panel version A yellow screen

4. Touch the screen to cycle the screen through the following:

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 ● A red screen, a green screen, and a blue screen.

● Five brightness levels of a white screen.

● A final black screen.

TIP: When the final black screen displays, press the Home button to cycle through the diagnostic
screens and test its functionality.

Figure 6-44 Touch the screen to advance colored screens

ENWW Troubleshooting 317

 5. Pressing the diagnostic-tests button with the black screen displayed, exits the diagnostic mode.

Figure 6-45 Exit the diagnostic mode

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Control-panel system diagnostics (touchscreen control panel; M506x)

Introduction

Use the diagnostics in this section to test the control-panel hardware and display using the printer firmware
system diagnostics.

Open the control-panel system diagnostic tests

Open the control-panel system diagnostic tests from a touchscreen control panel

1. Touch the middle of the control-panel display when you see the 1/8 under the logo.

Figure 6-46 Open the Pre-boot menu

1 2

ENWW Troubleshooting 319

 2. On the Pre-boot menu screen, use the following buttons to navigate the tests.

Figure 6-47 Pre-boot menu

Use this button to see more information about a selected item.

Use this button to scroll up through menu items.

Use this button to select a highlighted menu item.

Use this button to scroll down through menu items.

Use this button to go back to the previous menu.

Not used.

Use this button to exit a diagnostic test.

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 3. Use the down arrow button to scroll to +3 Administration, and then press the OK button to select it.

Figure 6-48 Access the administration menu

4. Use the down arrow button to scroll to +E CP Diagnostics, and then press the OK button to select it.

NOTE: An administrator password might be required to continue.

Figure 6-49 Access the diagnostics menu

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 Screen test

1. Open the control-panel system diagnostic tests.

2. With 1 Screen Test highlighted, press the OK button to select it.

Figure 6-50 Open the screen test

3. The blue vertical gradient screen appears.

Figure 6-51 Blue vertical gradient screen

4. Touch the touchscreen to scroll though the remaining touchscreen test screens.

NOTE: Touch the Home button to exit the test.

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 Green vertical gradient

Red vertical gradient

Blue horizontal gradient

Green horizontal gradient

Red horizontal gradient

Blue with black horizontal interlaced

Green with black horizontal interlaced

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 Red with black horizontal interlaced

Blue with black vertical interlaced

Green with black vertical interlaced

Red with black vertical interlaced

Black with white center

White with black center

Checkerboard

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 Multicolor stripes

Blue green grid meshing

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 Touch test

1. Open the control-panel system diagnostic tests.

2. Use the down arrow button to scroll to 2 Touch Test, and then press the OK button to select it.

Figure 6-52 Open the touch test

3. Use your finger to touch the white grid on the display.

Figure 6-53 Touch the white grid

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 4. A mark appears on the grid where it was touched.

NOTE: Touch the Home button to exit the test.

Figure 6-54 Verify the mark

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 SoftKey test

1. Open the control-panel system diagnostic tests.

2. Use the down arrow button to scroll to 3 SoftKey Test, and then press the OK button to select it.

Figure 6-55 Open the softkey test

3. When prompted, touch the Home button.

Figure 6-56 Touch the Home button

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 4. If the test is successful, the following screen appears on the display.

NOTE: Touch the screen to exit the test.

Figure 6-57 Successful test

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 Backlight test

1. Open the control-panel system diagnostic tests.

2. Use the down arrow button to scroll to 4 Backlight Test, and then press the OK button to select it.

After selecting the 4 Backlight Test, the screen automatically dims, and then returns to full brightness.

NOTE: Touch any key to exit the test.

Figure 6-58 Open the backlight test

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Sound test

1. Open the control-panel system diagnostic tests.

2. Use the down arrow button to scroll to 5 Sound Test, and then press the OK button to select it.

After selecting the 5 Sound Test, the printer emits a series of audible tones.

NOTE: Touch any key to exit the test.

Figure 6-59 Open the sound test

ENWW Troubleshooting 331

 Keyboard test

IMPORTANT: The control-panel system diagnostic tests include a 6 Keyboard Test item. For this printer, this
test is not valid.

If the 6 Keyboard Test is opened, the printer power must be turned off to exit the test.

HP does not recommend turning the printer power off during the control-panel system diagnostic tests.

Figure 6-60 Do not open the keyboard test

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Version

1. Open the control-panel system diagnostic tests.

2. Use the down arrow button to scroll to 7 Version, and then press the OK button to select it.

NOTE: Touch any key to exit the test.

Select 7 Version to view the following types of information:

NOTE: The following types of information are for the control panel only, not the printer.

● Panel ID

● Hardware (version)

● Firmware (version)

● KB Hw (version)

● KB Firm (version)

● LCD Vendor

● Touch Controller Version

Figure 6-61 Open the sound test

Control-panel diagnostics (MFP M527)

The printer includes a diagnostic test mode for the control panel. This mode allows for troubleshoot issues
with the touchscreen, the speaker, and the Home button.

NOTE: Some of the diagnostic tests are for factory use only.

Open diagnostic mode

● Tilt the control panel forward, and then do one of the following:

ENWW Troubleshooting 333

 ◦ On the back side of the control panel, locate the round black-rubber cover near the center of the
control panel. Press the button to access the diagnostic mode.

● Repeatedly pressing the button will scroll through additional screens on the control-panel display.
Continue to press the button to scroll back to the diagnostic-mode main test screen.

Exit diagnostic mode

Do one of the following:

● Touch the Cancel button.

● Wait 20 seconds. The control panel will return to the Home screen.

Table 6-31 Control panel diagnostic functions

Item Description Remarks

Exits a test

Cancel button

Selects test settings in some of the test windows

Keypad

Verifies that all areas respond to a touch Use this item to check the accuracy of the touch
screen.

Use a finger or 3 mm (.118 in) conductive stylus to

trace between the grid lines to check the accuracy of
the touchscreen calibration.

NOTE: The gap between the grid lines is 6 mm (.

236 in).
Red-grid touch test
When the screen is touched, a line or a dot displays
on the screen (the X and Y coordinates of the
position on the screen are also displayed).

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 Table 6-31 Control panel diagnostic functions (continued)

Item Description Remarks

Checks calibration Use this item to determine if the touchscreen

calibration is within the acceptable range.

When selected, ten target points (and the X and Y

coordinates of the position of the target point)
display on the screen.

Touching a target causes the X and Y coordinate of

Calibration touch test
that target to appear in the middle of the
touchscreen (above the cancel button).

NOTE: The printer automatically calibrates the

touchscreen. A manual touchscreen calibration
procedure is not available for this printer.

Selects a test pattern to view on the display. Use this item to identify touchscreen LED display
problems.

1. Touch the icon.

2. Touch the up or down arrow buttons to

scroll though touchscreen LED display test
screens.
Touchscreen LED display
test

Tests sounds Use this item to test audio functionality.

1. Touching this item causes the speaker to emit

a tone.

2. Touch the 2 button on the keypad, and then

touch this item to cause the speaker to emit a
more complex tone.

Speaker test

Shows the firmware version Touch this item to display the control panel
firmware version and firmware build date.

Firmware information

Factory use only

ENWW Troubleshooting 335

 Table 6-31 Control panel diagnostic functions (continued)

Item Description Remarks

Tests the printer keyboard When this item is selected, pressing a button on the
keyboard causes the corresponding character to
NOTE: MFP M527x only appear on the control-panel display.

1. Touch the icon.

Keyboard test 2. Press a button on the keyboard. The

corresponding character should appear on the
control-panel display.

Adjusts the backlight Use this item to adjust the brightness of the control-
panel display.

1. Touch the icon.

2. Touch the up or down arrow buttons to

adjust the backlight level.

Backlight test

Checks the ambient light sensor Use this item to test the ambient-light sensor
functionality.

1. Touch the icon.

2. Shine a flashlight at the control panel to the

left of, and down about 25.4 mm (1 in,) from
the Home button.

Ambient-light sensor 3. The numbers displayed below the icon should

test be any value other than zero.

Tests the Home button Use this item to test the Home button LED and
switch functionality.

1. Touch the icon.

2. Press the Home button on the right side of the

control panel. The LED icon on the control-
panel display illuminates if the button LED and
switch are correctly functioning.
Home button test

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Control panel diagnostic flowcharts, M506x and MFP M527 (all) only

Introduction

Use the flowcharts in this section to troubleshoot the following control panel problems.

● Touchscreen is blank, white, or dim (no image).

● Touchscreen is slow to respond or requires multiple presses to respond.

● Touchscreen has an unresponsive zone.

● No control panel sound.

● Home button is unresponsive.

● Hardware integration pocket (HIP-2) is not functioning (control panel functional).

ENWW Troubleshooting 337

 Touchscreen black, white, or dim (no image)

Figure 6-62 Touchscreen blank, white, or dim (no image)

Black display White display Dim display
(no backlight (no image) (no image)
or image)

Is the Home button

Y
illuminated
(bright white)?
Is the product in bright
Open the sunlight?
diagnostic function. If yes, move the
N
product to a
different location.

Touch the display or Home button

to exit sleep mode. Make sure that
the product is plugged in and
the power is turned on. Does an image
appear on the Y
control panel?
Open the
diagnostic function.
Perform the
N backlight test.

Turn the product power off.

Does the display
Y Inspect and reseat the
turn on?
control panel cables.
Remove and reseat the
formatter cables.
Make sure that the
Problem solved.
formatter LEDs function. Is the backlight
N Y Y
adjustable?

Are the formatter

LEDs functioning? Problem fixed? Y

Do not replace the control panel.

N Turn the product power off.
Check connection and cables on the formatter
and at the comtrol panel.

Turn the product power off. N

Remove and reseat the formatter
cables.
Do not replace the control panel.
N

Replace the
control panel.

338 Chapter 6 Support ENWW

Touchscreen is slow to respond or requires multiple presses to respond

TIP: Use the red-grid touch test to verify that all areas of the touchscreen are correctly functioning.

Figure 6-63 Touchscreen is slow to respond or requires multiple presses to respond

Touchscreen slow to
respond or requires
multiple presses
to respond

Not a control-panel problem.

Do not replace the control panel.
Troubleshoot firmware or
software application problems.

ENWW Troubleshooting 339

 Touchscreen has an unresponsive zone

Figure 6-64 Touchscreen has an unresponsive zone

Touchscreen
has an
unresponsive
zone

Is the area of the

touchscreen you are touching
greyed out (intentionally
deactivated)?

Open the
diagnostic function.
Perform the
touch test.

Does the previously

inactive area respond
to a touch?

Y
Turn the product
power off,
and then
on again.

Replace the Does the previously

N inactive area respond
control panel.
to a touch?

Do not replace the

control panel.

340 Chapter 6 Support ENWW

No control panel sound

Figure 6-65 No control panel sound

Control panel
has no
sound

Open the following menus:

Administration
Display Settings
Key Press Sound
Select the following:
On
Save

Can sounds
be heard?

N
Y

Open the
diagnostic function.
Perform the sound test.

Can sounds
be heard?
Y

N
Do not replace the
control panel.
Turn the product power off.
Remove the control panel.
Check the cables to the speaker.
Replace the control panel. N Reseat the cables to the speaker.
Turn the product power on.
Can sounds be heard?

ENWW Troubleshooting 341

 Home button is unresponsive

Figure 6-66 Home button is unresponsive

Home button
unresponsive

Open the
diagnostic function.
Perform the Home
button test.

Does the virtual LED

illuminate green when
the Home button is pressed?

Turn the product power off,

and then on again.

Open the
diagnostic function.
Perform the
Home button test.

Does the virtual LED

illuminate green when
the Home button is pressed?
Y

Replace the Do not replace the

control panel. control panel.

342 Chapter 6 Support ENWW

Hardware integration pocket (HIP-2) is not functioning (control panel functional)

Figure 6-67 Hardware integration pocket (HIP-2) is not functioning (control panel functional)
Hardware integration
pocket (HIP)
not functional
(control panel
functional)

Check that all installed hardware integration

pocket devices are within HP specifications.
The control panel provides only 0.5 Amps to
the port. If an installed device attempts to draw
more power than is provided, the port is
automatically disabled. Troubleshoot third-party
devices with the device manufacturer.

ENWW Troubleshooting 343

344 Chapter 6 Support ENWW
7 Service

ENWW 345
 Student performance objectives
Service

Field-replaceable unit (FRU) parts are the primary focus of this module. CSR parts are only shown if it is
necessary to remove them in order to get access to a FRU part. See the Use and maintain module of this
course for directions for removing and replacing CSR parts.

By the completion of this module, learners should be able to:

● Identify challenges associated with removal and replacement procedures.

● Service the printer.

346 Chapter 7 Service ENWW

Overview
Service videos

Use the service videos along with the Repair Manual to assist in the printer teardown. Replace parts in the
reverse order of their removal. In some cases, reinstallation tips or instructions are included in the videos.
The Service Manual details the teardown steps to get to a specific component, and provides steps on how to
replace the component. The Service Manual also includes directions for difficult or critical replacement
procedures.

IMPORTANT: Some of the images and videos in this module show a different printer than the M506/MFP
M527. Although some of the hardware might be different, the procedures shown are the same.

Some videos in this module might have additional assemblies removed for clarity.

The videos shown in this module follow the procedures described in the printer Repair Manual. The step-by-
step directions have been omitted for clarity, but important information is included using the conventions
listed below.

NOTE: The videos in this module are available on the Services Media Library (SML) at thesml.hp.com. The
videos are available to Service and Support personnel. The videos are not available to customers.

See the Repair Manual for addition details and directions.

Service Part names are listed in English wherever possible to match the part names used when ordering
replacement parts.

Conventions used in this module

The conventions used in this module are the same as those used in the printer Repair Manual:

TIP: Helpful hints or shortcuts.

Reinstallation tip: Reinstallation helpful hints, shortcuts, or considerations.

NOTE: Information that explains a concept or how to complete a task.

IMPORTANT: Information that help the user to avoid potential printer error conditions.

CAUTION: Procedures that the user must follow to avoid losing data or damaging the printer.

WARNING! Procedures that the user must follow to avoid personal injury, catastrophic loss of data, or
extensive damage to the printer.

Identifies components that are sensitive to electrostatic discharge (ESD).

ENWW Overview 347

 Service notes
Remove the Output Bin And Bin Base Assembly or the Stapling Mailbox

The videos show a printer with an Output Bin And Bin Base Assembly installed.

Certain procedures require that the Output Bin And Bin Base Assembly be removed.

If the printer being serviced has a Stapling Mailbox installed, remove the Stapling Mailbox, instead. All other
steps are the same.

Input accessories

HP recommends removing the print engine from optional paper tray input accessories before servicing the
accessory.

See the printer Service Manual for complete service instructions and procedures.

348 Chapter 7 Service ENWW

General service warnings
Flat flexible cables

● Use caution when handling a flat flexible cable (FFC). FFCs can be damaged easily during printer service
and repair.

● FFC connectors are delicate. Be careful not to damage connectors when removing and installing FFCs.

● Do not unnecessarily bend or pinch FFCs.

● Verify FFCs are properly seated during reinstallation. Sometimes it is difficult to determine if a FFC is
fully seated in a connector.

Before performing service

● Remove all media from the printer.

● Turn off the power using the power switch.

● Unplug the power cable and all interface cables.

● Wait 30 seconds before removing any parts.

● If possible, place the printer on an ESD workstation or mat, or use an ESD strap. If an ESD workstation,
mat, or strap is not available, ground yourself by touching the sheet-metal chassis before touching an
ESD-sensitive part.

● Remove the print cartridge or cartridges.

● Remove the tray cassette or cassettes.

Ferrites and ferrite holders

Consult the Repair Manual when removing cables with ferrites. The ferrites and holders can be damaged if
removed or installed improperly. Some of the steps and tips are difficult to show in a video.

Electrostatic discharge

Some parts are sensitive to electrostatic discharge (ESD). Perform service work at an ESD-protected
workstation or mat. If an ESD workstation or mat is not available, ground yourself by touching the sheet-
metal chassis before touching an ESD-sensitive assembly. Look for this symbol in the course videos and the
printer Service Manual:

ENWW General service warnings 349

 Required tools
● #2 Phillips screwdriver with a magnetic tip and a 152-mm (6-in) shaft length

● Small, flat-blade screwdriver

● Needle-nose pliers

● ESD strap (if one is available)

● Penlight

CAUTION: Always use a Phillips screwdriver . Do not use a Pozidriv screwdriver or any motorized
screwdriver. These can damage screws or screw threads.

350 Chapter 7 Service ENWW

Remove and replace parts
Field replaceable units (FRUs)
External panels, covers, and doors

Formatter cover

Control-panel cover (MFP M527)

NOTE: If the control panel is not fully tilted forward, tilt it forward now until it stops.

NOTE: Adjust the control panel to the desired angle during reinstallation.

Top-rear cover (MFP M527)

NOTE: MFP M527 printers only.

Top-left cover (MFP M527)

NOTE: MFP M527 printers only.

NOTE: Close the toner-cartridge door after reinstallation of the top-left cover.

Document feeder (MFP M527)

NOTE: MFP M527 printers only.

NOTE: While removing the document feeder, carefully pass the wire harnesses and the FFC through the
opening in the scanner.

CAUTION: During reinstallation, do not damage the flat cable or wire harnesses when the cable guide is
installed in its slot.

Reinstallation tip: During reinstallation, close the document feeder as shown to make it easier to connect
the connectors and install the ground screw.

NOTE: Place the corner of the backing that does not have a hook-and-loop fastener in the upper-left corner
of the scanner glass.

Cartridge door assembly

NOTE: If the toner cartridge was not removed prior to servicing the printer, remove it now.

TIP: It might be easier to release the support shaft by using a small flat-blade screwdriver.

TIP: It might be easier to release the link form the arm by using a small flat-blade screw driver to pry the
link off of the arm.

CAUTION: The door is still attached to the printer by the left-side retainer arm. Do not attempt to
completely remove the door.

NOTE: During reinstallation, note that there are two right-side hinge pins.

ENWW Remove and replace parts 351

 TIP: During reinstallation, keep a finger pressed on the left-side retainer arm so that it does not disengage
from the door.

TIP: During reinstallation, make sure that the link snaps into place on the arm.

NOTE: During reinstallation, make sure that the support shaft is fully installed and correctly orientated so
that it will not interfere with the door opening and closing.

Reinstallation tip: During reinstallation, if a replacement door was installed, make sure to install the
nameplate (supplied in the kit) corresponding to the printer on the door.

Rear door assembly

Right cover

NOTE: The MFP M527 printer is shown in this procedure. However, this procedure is valid for the M506
printer.

CAUTION: It might be easier to remove the cover with the printer slightly hanging over the edge of the
workspace. Do no let the printer tip and fall off of the workspace when removing the cover.

TIP: Hold the botom of the cover away from the printer, and then use a small flat-blade screw driver to
easily release this tab.

TIP: Use a small flat-blade screw driver to easily release this tab.

TIP: During reinstallation, make sure that the power switch at the front of the printer is positioned in the
opening in the cover and that it does not interfere with the cover installation.

CAUTION: During reinstallation, it might be easier to install the cover with the printer slightly hanging over
the edge of the workspace. Do no let the printer tip and fall off of the workspace when installing the cover.

Left cover

NOTE: The MFP M527 printer is shown in this procedure. However, this procedure is valid for the M506
printer.

NOTE: If the cover is dificullt to rotate or slide as shown below, make sure that the bottom tabs (released in
the previous step) are completely disengaged from the chassis.

Stapler door or stapler blank cover (MFP M527)

NOTE: The MFP M527dn does not have a convenience stapler.

Stapler stationary (inner) cover (MFP M527)

NOTE: MFP M527c/f/z printers only.

Top cover (MFP M527)

NOTE: The screw on the lower-right portion of the cover is a different color than the other two screws, and
is surrounded by sheet-metal. It might appear that this screw does not need to be removed. Remove this
screw.

CAUTION: As the cover is rotated up, carefully pass the cables and wire harnesses the hole in the cover.

352 Chapter 7 Service ENWW

 CAUTION: During reinstallation, as the cover is rotated down, carefully pass the cables and wire harnesses
the hole in the cover.

Top cover (M506)

TIP: Depress the tab on the retainer to release it.

CAUTION: M506x only: As the cover is rotated up, carefully pass the cables the hole in the chassis.

NOTE: LCD control panel models only: Disconnect the control panel before removing the cover.

CAUTION: M506x only: During reinstallation, as the cover is rotated down, carefully pass the cables the hole
in the chassis.

NOTE: LCD control panel models only: Connect the control panel after installing the cover.

TIP: Depress the tab on the retainer to install it.

Paper delivery tray (output bin)

NOTE: This procedure shows the M506 printer. However, this procedure is valid for the MFP M527 printer.

NOTE: During reinstallation, position the tabs along the rear edge of the bin on the printer in the slots in the
chassis.

Scanner sub-assembly (MFP M527)

NOTE: MFP M527 printers only.

NOTE: While removing the document feeder, carefully pass the wire harnesses and the FFC through the
opening in the scanner.

NOTE: MFP M527c/z only: Remove the keyboard.

TIP: It might be easier if the WIFI PCA and holder is detached from the printer, and then moved out of the
way.

TIP: If the WIFI PCA and holder was detached from the printer and then moved out of the way, reinstall it
now.

NOTE: MFP M527c/z only: Install the keyboard.

CAUTION: Do not damage the flat cable or wire harnesses when the cable guide is installed in its slot.

Integrated-scanner assembly (ISA) (MFP M527)

NOTE: The ISA includes the document feeder, scanner sub-assembly (SSA), and the scan control board (SCB)

MFP M527 printers only

NOTE: One cable does not need to pass through the opening in the cover.

TIP: It might be easier if the WIFI PCA and holder is detached from the printer, and then moved out of the
way.

CAUTION: During reinstallation, make sure that none of the wire harnesses or cables are caught underneath
the assembly when installing it.

ENWW Remove and replace parts 353

 TIP: If the WIFI PCA and holder was detached from the printer and then moved out of the way, reinstall it
now.

Internal parts and assemblies

Scan control board (MFP M527)

NOTE: MFP M527 printers only.

Reinstallation tip: For reinstallation, note that there are eight wire-harness connectors, two flat-flexible
cables (FFCs), and one high definition multimedia interface (HDMI) cable connector.

NOTE: The ferrite does not need to be removed from the FFC. Simply let it slide down the FFC until it stops,
and then let it hang out of the way.

CAUTION: To prevent damaging the FFCs, carefully hold them out of the way while installing the SCB.

Reinstallation tip: For reinstallation, note that there are eight wire-harness connectors, two flat-flexible
cables (FFCs), and one high definition multimedia interface (HDMI) cable connector.

Near field communication printed-circuit assembly

NOTE: M506x and MFP M527z models only.

NOTE: Make sure that the NFC is positioned under all four tabs on the holder.

Wireless printed-circuit board (M506x)

NOTE: M506x models only.

Wireless printed-circuit board (MFP M527z)

NOTE: MFP M527z models only.

Fuser

NOTE: The MFP M527 printer is shown in this procedure. However, the procedure is valid for the M506
printer.

The formatter cover is shown off in the following figures. However, it does not need to be removed to remove
the fuser.

Stapler unit (MFP M527)

NOTE: MFP M527 printer only.

Formatter

IMPORTANT: Take note of all empty connectors on the PCA before disconnecting any wire harnesses or flat-
flexible cables (FFCs). Some empty connectors might not be visible until other items—like the hard-disk drive
—are removed, so pay close attention while removing the formatter and accessories items.

NOTE: Some connectors might already be disconnected if other items—for example a fax PCA—have been
removed.

354 Chapter 7 Service ENWW

 NOTE: Some connectors might need to be disconnected if other items—for example a fax PCA—will be
installed later.

Laser/scanner assembly

NOTE: The M506 printer is shown in this procedure. However, the procedure is valid for the MFP M527.

Reinstallation tip: Set the antistatic foam pad aside for reuse during reinstallation. It must be installed on
the replacement laser/scanner.

Formatter case

NOTE: The figure below shows the M506 printer. However this step is valid for the MFP M527 printer—there
will be a different number of cables and wire harnesses.

CAUTION: Pass the FFC through the opening in the formatter while removing the case.

NOTE: M506 only: If the formatter case is being replaced, make sure that the WIFI PCA and bracket are
transfered to the replacement case.

CAUTION: Pass the FFC through the opening in the formatter while installing the case.

Fan (FM1)

CAUTION: The fan must be correctly installed so that air is drawn into the printer. Make sure that the two
arrows embossed on the top-side of the fan body (near the wire harness)—which indicate air flow direction—
face upward and into the printer.

Reinstallation tip: During reinstallation, it might be easier to connect the connector first, and then install
the wire harness in the retainer.

Fan (FM2)

CAUTION: The fan must be correctly installed so that air is drawn into the printer. Make sure that the two
arrows embossed on the right-side of the fan body—which indicate air flow direction—face downward and
into the printer.

Fuser power supply (FPS)

TIP: The FPS includes the optional paper tray connector.

TIP: It might be easier to release the upper two tabs by using a small flat-blade screw driver.

DC controller

CAUTION: Never remove and then install a replacement DCC and formater at the same time. Doing so will
cause the printer to become unstable or unusable.

NOTE: The number and type of connectors and FFCs depends on the printer model.

The M506 printer is shown in this procedure. However, the step is valid for the MFP M527.

High-voltage power supply

NOTE: The MFP M527 is shown in this step. However, the step is valid for the M506. The microswitch for the
M506 only has two wire-harness terminals.

ENWW Remove and replace parts 355

 Reinstallation tip: During reinstallation, it might be easier to connect the FFC before installing the HVPS in
the behind the tab.

NOTE: The MFP M527 is shown in this step. However, the step is valid for the M506. The microswitch for the
M506 only has two wire-harness terminals.

During reinstallation, for the MFP M527, connect the wire-harness to the bottom two terminals.

Low-voltage power supply

TIP: Squeeze the locking lever on the lower connector to release it.

IMPORTANT: During reinstallation, push down on the LVPS to make sure that it is fully seated on the holder.

Trays
Tray 2

Tray 3

Accessories
550-sheet paper tray
CAUTION: The printer is heavy. HP recommends two people lift the printer.

NOTE: The printer accepts up to three optional paper trays

NOTE: During reinstallation, repeat these steps to make sure all of the installed trays are locked together
and to the printer base.

TIP: Number plates are included with the accessory.

356 Chapter 7 Service ENWW