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If Yes:: 1. Do You Use Banking Services?

This document contains a survey about banking habits and preferences. It asks respondents about which banking services they use, how frequently they use different services, how often they visit physical bank locations, and what factors like accessibility, personal contact and security are important to them. It also collects demographic information about respondents like their age, education level, income, and where they live. The goal is to understand customer banking needs and behaviors.

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sweetakasha
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137 views

If Yes:: 1. Do You Use Banking Services?

This document contains a survey about banking habits and preferences. It asks respondents about which banking services they use, how frequently they use different services, how often they visit physical bank locations, and what factors like accessibility, personal contact and security are important to them. It also collects demographic information about respondents like their age, education level, income, and where they live. The goal is to understand customer banking needs and behaviors.

Uploaded by

sweetakasha
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOC, PDF, TXT or read online on Scribd
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1. Do you use banking services?

 yes  no
If yes:
2. What banking services do you use?
Very frequently Often Seldom Very seldom Never
> 1 time per week > 1 time per month 1-2 times a year 1-2 times in 2 years

Money transfers in Lats     


in currency     
Deposits     
Cash withdrawal     
Account balance information     
History of account     
Currency operations     
Security deals     
Paying interest on loans     
Paying interest on student loans     
Letters of credit     
Home banking (through modem)     
Telephone banking     
3. How often do you visit the bank?
 more often than 1 time per week
 1 time per week
 1-2 times per month
 less often than once in a month
4. What do you value in bank services?
Not important Very important
Personal communication 1 2 3 4 5 6
Responsiveness 1 2 3 4 5 6
Accessibility of information 1 2 3 4 5 6
Location of the bank/branch 1 2 3 4 5 6
Working hours 1 2 3 4 5 6
Speediness 1 2 3 4 5 6
Security, reliability 1 2 3 4 5 6
5. Is personal contact with the bank employee important for you when conducting standard operations?
Not important Very important
1 2 3 4 5 6 7
6. How do you prefer to supervise the state of your account:
To receive
А) information about your account balance B) history of account
 by mail  by mail
 visit the bank  visit
the bank
 by phone  by
phone
 using ATM
 over the Internet  over the
Internet
7. When receiving the information about Your account for You
Not important Very important
Accessibility of information at any time 1 2 3 4 5 6 7
Personal contact with the bank 1 2 3 4 5 6 7
Promptness in fulfilment of the request 1 2 3 4 5 6 7
8. Would you use an opportunity to supervise the state of your account any time of the day/night and any day of the
week by means of the Internet?
 yes
 no, I don’t trust the Internet
 no, it is expensive
 no, no need
 do not know
Comments:__________________________

Respondent’s characteristics:
9. Sex:
 male  female
10. Your age:
 10-17
 18-22
 23-30
 31-40
 41-50
 51-60
 61+
11. Your family status
 married  unmarried/single  divorced  widowed
12. Children
 Don’t have any 1 2 3  more than 3
13. Education
 elementary
 secondary
 vocational
 bachelor
 master
 doctor
 Higher unfinished/undergraduate (specify the degree)___________________
14. Which major/faculty?__________________________________________________
15. In what sphere of economy do you work?
 financial/banking
 transport
 telecommunications
 manufacturing/industrial
 wholesale and retail trade
 hotels and restaurants
 education
 medical care and social care
 agriculture
 fishery
 do not work/unemployed
other/comments_____________________________________________________________
16. What income do you receive (after tax)?
 50-100 Ls  101-150 Ls  151-200 Ls  201-300 Ls  301-400 Ls  400+ Ls
17. You live in the
 Riga  city  town  regional centre  rural area

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