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Case Study

Sally, a nurse, has become bored and unmotivated in her job over the past two years. She feels stuck doing routine tasks and wants more challenging work to utilize her capabilities. Her poor attitude and performance have negatively impacted patients and coworkers. Her supervisor calls her in to discuss the issues and determine how to re-motivate her. Sally explains she is frustrated by the lack of career growth or new responsibilities. According to Maslow and Herzberg, Sally's esteem and growth needs are not being met. Job enrichment may help by providing more varied and challenging work to engage Sally and improve her motivation.

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Trisha Mae Trinidad
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494 views

Case Study

Sally, a nurse, has become bored and unmotivated in her job over the past two years. She feels stuck doing routine tasks and wants more challenging work to utilize her capabilities. Her poor attitude and performance have negatively impacted patients and coworkers. Her supervisor calls her in to discuss the issues and determine how to re-motivate her. Sally explains she is frustrated by the lack of career growth or new responsibilities. According to Maslow and Herzberg, Sally's esteem and growth needs are not being met. Job enrichment may help by providing more varied and challenging work to engage Sally and improve her motivation.

Uploaded by

Trisha Mae Trinidad
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Written Assignment: Answer the following Case study in a short bond paper.

Copy
and Answer. Upload your work in the Google Classroom Case Study M2.4b

Mini Case Study:

You are shift supervisor at the local hospital. One of the nurses on your
shift, Sally, has been worrying you lately. She saunters down the hall, works slowly,
and has a poor personal appearance. She also seems to be bored or depressed most
of the time and does the job without enthusiasm or in a routine manner only. You’ve
noticed the effect Sally has had on patients and other nurses. Even your
department head has marked about Sally’s attitude and performance. You decided
that Sally needs some motivation. You call Sally into a conference room to talk. You
want to discover what the problem is and to figure out a what to motivate Sally.
You ask her what is wrong and she gives you the following reply:

“When I graduated from collage two years ago, I was really looking forward to a
career in the health care field. I knew I’d have to star out doing mundane tasks,
but felt that as soon as my true capabilities were recognized, I’d be given more
challenging work. Now I see things differently. I’ve been stuck on the same job
assignment for two years now. The job seems pretty routine and boring to me. I
find that I am not very excited about coming to work and that even getting ready
is a chore. I’ve been thinking lately about changing to a more challenging and
rewarding career.”

Questions:

1. According to Maslow’s hierarchy of needs theory, which level is Sally on?


How can you tell?
2. According to Herzberg’s two-factor, which need are not being met as
described by Sally? Does this explain the apparent lack of motivation?
3. What job design technique might help to make Sally more motivated?
Explain why.
SUMMARY:
STATEMENT OF THE PROBLEM:
1. How does Sally interact with her co-workers?
2. Why does Sally have a lack of motivation?
3. What contributes to the lack of motivation of Sally?
4. Does the hospital have shifting working hours?
5. What is Sally’s ultimate goal in working in a health care field?
6. What are the routines that Sally does in the work?
7. Does Sally work for the same time shift for the past two years?

PRESENTATION OF FACTS:
ALTERNATIVE SOLUTIONS:
EVALUATION OF SOLUTIONS:
RECOMMENDATION/ CONCLUSIONS:

ANSWERS TO QUESTIONS:
1. According to Maslow’s hierarchy of needs theory, which level is Sally on? How can you tell?

Sally is in the level of esteem need. She wasn’t satisfied with what she is doing even
though she stated that she is good in mundane works. However, as times goes by she wants to
fulfil more, she has been urging to do a more challenging work after the other. She needs to feel
that she has to do more in order to have the feeling of accomplishment in her.

2. According to Herzberg’s two-factor, which need are not being met as described by Sally? Does
this explain the apparent lack of motivation?

In accordance with Herzberg’s two factors, the need that is not being met is the hygiene
factor. She has expected a challenging work in the health care field. However, when she started
working, the challenges that she was expecting does not happen. Instead, she works the same
routing for the past two years that leads to the dissatisfactory on her job.

3. What job design technique might help to make Sally more motivated? Explain why.

Job Enrichment is a technique that might help Sally to be more motivated at work. Based
from the case, Sally has been working for two years and hasn’t received any recognition for her
works. It might affect Sally’s thinking on her performance. Giving someone acknowledgement on
their job might help her or him to assist his performance on his job. In Sally’s case, she keeps on
doing the same routine without having the assessment that she deserves and contributed for her to
be dissatisfied on her job. Also, Sally wants to excel and enhance more of her skills. Hence,
giving her credit might help her to recognize her responsibilities in work.

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