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WBF-Digitization of BOC-for-public

The document discusses the digitization efforts of the Bureau of Customs in the Philippines. It has implemented various online systems to automate processes and facilitate trade like a dashboard, goods declaration verification, document tracking, and a customer care portal. It aims to establish customer care centers nationwide and connect to other government agencies and ASEAN countries' systems to modernize customs operations.

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30 views

WBF-Digitization of BOC-for-public

The document discusses the digitization efforts of the Bureau of Customs in the Philippines. It has implemented various online systems to automate processes and facilitate trade like a dashboard, goods declaration verification, document tracking, and a customer care portal. It aims to establish customer care centers nationwide and connect to other government agencies and ASEAN countries' systems to modernize customs operations.

Uploaded by

Hero Nemo
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Digitization of the

Bureau of Customs

November 27, 2020


Episode 3: Wallace Business Forum Reimagination Series
The Bureau of Customs has three mandates:

Border Control

Trade Facilitation

Revenue Collection
1 ENHANCEMENT OF BOC INFORMATION 1 AUTOMATION OF FRONTLINE
TECHNOLOGY SYSTEM TRANSACTIONS

3
What have we accomplished?
BOC Dashboard
a tool for BOC officials to have “a common situational awareness” and get
information quickly at the palm of their hands – using their tablets or
smartphones - for faster decision making
Goods Declaration Verification
System (GDVS)
gdvs.customs.gov.ph
allows stakeholders to get real-time updates
on the status of their goods declaration
Document Tracking System (DTS)
doctrack.customs.gov.ph/external
BOC stakeholders can verify online the status and location of their
documents

➢ Uses QR Code
➢ Electronic date and
timestamp
➢ Built-in Dashboard
Customer Care Portal System (CCPS)
client.customs.gov.ph
Stakeholders can electronically lodge and track the status of their inquiries
Customer Care Portal System (CCPS)
client.customs.gov.ph
Accreditations Processed
Online Tickets Processed
The BOC processed the accreditation of
For the period January 01 to October 31, 2020, the 1,883 customs brokers and 11,982
BOC processed and resolved 520,507 tickets importers from January to October 2020
corresponding to various issues and concerns. through the Bureau’s Customer Care Portal
84.52% of the total number were related to the which allows online processing of
Online Filing of Goods Declaration. applications for accreditation.
Processed Online
Ticket Category % of Total Approved
Tickets Stakeholder
Online Filing 439,928 84.52% Applications
Feedback & Inquiry 31,239 6.00% Customs Broker 1,883
Accreditation 21,556 4.14% Importer 11,982
Operations 20,033 3.85% Total 13,865
IT Concerns 4,469 0.86%
Others 2,455 0.47%
Balikbayan Box 817 0.16%
TOTAL 520,507 100.00%
Customer Care Center (CCC)
Ease of Doing Business
The BOC, as part of its priority program to promote ease of doing business,
established the Customer Care Center on February 7, 2020 at the Port of
Manila. The CCC functions as a centralized document receiving and releasing
area, information kiosk, and payment booth. The goal is to establish CCC in
all Collection Districts nationwide. Currently, the BOC already has 14
operational Customer Care Centers established in the following ports:
No. Port Date Established
1 Port of Manila February 6, 2020
2 Port of Legaspi July 16, 2020
3 Port of Batangas August 17, 2020
4 Port of Surigao August 28, 2020
5 Port of Subic September 8, 2020
6 Port of Zamboanga September 10, 2020
7 Port of Clark September 11, 2020
8 Port of Davao September 17, 2020
9 Port of Limay September 23, 2020
10 Port of San Fernando September 24, 2020
11 Port of Iloilo September 29, 2020
12 Port of Tacloban October 09, 2020
13 Port of Cebu October 13, 2020
14 Port of Cagayan De Oro November 18, 2020
Parcel and Balikbayan Box
Tracking System
parceltracking.customs.gov.ph

The PBBTS aims to render a


more efficient means of
tracking parcels and
balikbayan boxes
Additional Payment System via
PayMaya
Electronic Tracking of
Containerized Cargo
(E-TRACC)
Allows real-time monitoring of
inland movement of
containerized cargo using
GPS-enabled electronic locks
to secure transport to the
intended destination.
Electronic Certificate Exporters can apply for Certificate of
of Origin via TradeNet Origin electronically using a new National
tradenet.gov.ph Single Window system called TradeNet
What are our
Next Steps?
Inventory Management System
(IMS) for CY/CFS & CBW
Monitors real-time status of
imported goods and raw
materials transferred, stored, and
withdrawn to protect government
revenues against possible
leakages arising from
discrepancies and mis-
declaration of quantity and gross
weight of imported goods is
assured.
Passenger Customs Clearance
System
Electronic system that will allow passengers
to fill-out the Customs Baggage Declaration
Form using their smartphones, tablets or the
stand-by kiosks, making it more accessible
to stakeholders and provide readily
available data to BOC examiners
BOC onboard TRADELENS
Singapore Thailand Indonesia
Customs Customs Customs

Malaysia
Customs
Electronic Permits and In 2021, the Bureau of Customs and the
Department of Finance will onboard 15
Licenses via TradeNet government agencies issuing permits for
tradenet.gov.ph import and export into TradeNet
TradeNet will connect 76
trade-related agencies to
make their processes
interoperable.

BOC will exchange the ASEAN


Customs Declaration
Document (ACDD), the
electronic Phytosanitary
certificate and the electronic
Animal Health certificate with
ASEAN Single Window in 2021
Implementation of the World Bank-funded
Philippine Customs Modernization Program (PCMP)
will provide the Bureau
with an efficient platform
for the consolidation of all
the automated processes
and the connectivity of
Collection Districts
Nationwide to the
Command and Control
Center
Philippine Customs Modernization Program (PCMP)

Post-
Pre-Arrival Assessment Payment Clearance
Clearance

Tag Higher trade


Less corruption RED Cleared efficiency
Shipments
www.customs.gov.ph
“Status now is not whether you are awake or
asleep, it is whether you are online or offline.”
- Prime Minister Narendra Modi of India

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