DAFTECH CUSTOMER

SERVICE SOFTWARE
CSS
User Manual
TABLE OF CONTENTS

1. Introduction...........................................................................................................................................5

1.1. System Overview...........................................................................................................................5

1.2. Organization of the Mannual..........................................................................................................5

1.3. Glossary.........................................................................................................................................6

2. CSS.......................................................................................................................................................7

2.1. Hardware and Software Requirements...........................................................................................7

2.2. Run CSS........................................................................................................................................7

2.3. CSS Window..................................................................................................................................8

3. Using Tabs............................................................................................................................................9

3.1. Home...........................................................................................................................................10

3.1.1. CHANGE PASSWORD.....................................................................................................11

3.2. Setup............................................................................................................................................11

3.2.1. Account Period...................................................................................................................12

3.2.2. Options...............................................................................................................................13

3.2.3. Refresh Data.......................................................................................................................14

3.3. Customer......................................................................................................................................14

3.3.1. Register Customer..............................................................................................................15

3.3.2. Details Data........................................................................................................................17

3.3.3. Import Data.........................................................................................................................19

3.3.4. Update customer.................................................................................................................20

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 3.3.5. Update Coordinate..............................................................................................................21

3.3.6. Delete Cust records.............................................................................................................23

3.3.7. Change Action....................................................................................................................23

3.3.8. Change Meter.....................................................................................................................26

3.3.9. Data Checking....................................................................................................................27

3.3.10. Contract No........................................................................................................................27

3.3.11. Ordinary No........................................................................................................................28

3.3.12. Delete Initial.......................................................................................................................29

3.3.13. Transfer Customer..............................................................................................................30

3.3.14. Change Bill Officer.............................................................................................................31

3.3.15. Pre Paid...............................................................................................................................32

3.3.16. Loan Setting........................................................................................................................34

3.3.17. Unsold Hx...........................................................................................................................35

3.3.18. Cust Bill Hx........................................................................................................................36

3.4. Services........................................................................................................................................37

3.4.1. New Applicant....................................................................................................................37

3.4.2. Service Request..................................................................................................................38

3.4.3. Complain Category.............................................................................................................39

3.5. Reports.........................................................................................................................................41

3.5.1. General Information............................................................................................................41

3.5.2. Cust by Meter.....................................................................................................................42

3.5.3. Cust by Group.....................................................................................................................44

3.5.4. Cust By Bill Info.................................................................................................................45

3.5.5. Cust By Payment................................................................................................................46

3.5.6. Payment Place....................................................................................................................47

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 3.5.7. Payment Duration...............................................................................................................48

3.5.8. Customer By Registration...................................................................................................49

3.5.9. Disconnect Cust..................................................................................................................50

3.5.10. Terminate Cust...................................................................................................................51

3.5.11. Reconnect Cust...................................................................................................................52

3.5.12. Change Meter.....................................................................................................................53

3.5.13. Sales Group........................................................................................................................54

3.5.14. Online Sales........................................................................................................................55

3.5.15. Cust by Bank Info...............................................................................................................56

3.5.16. Meter Age...........................................................................................................................57

3.5.17. Tranfer Customer................................................................................................................58

3.5.18. Transfer Period...................................................................................................................59

3.6. Summary......................................................................................................................................60

3.6.1. Summary Data/Chart..........................................................................................................60

3.6.2. Register Cust......................................................................................................................62

3.6.3. General Summary...............................................................................................................63

3.6.4. Import Customer Data........................................................................................................63

3.7. Bill Related Reports.....................................................................................................................65

3.7.1. Analysis Sheet....................................................................................................................65

3.7.2. Bill Analysis Summary.......................................................................................................66

3.7.3. Meter Reading....................................................................................................................67

3.7.4. Consumption.......................................................................................................................69

3.7.5. Daily Sales..........................................................................................................................71

3.7.6. Bill Tarif.............................................................................................................................71

3.7.7. Penalty................................................................................................................................73

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CSS User Manual 5
1. INTRODUCTION

This user guide presents an overview of the software's features and gives step-by-step
instructions for completing tasks. Its main task is to describe the basic principles of the
application's operations that are required for the continued operations . It contains information
related to keeping the system in full working condition.

1.1. SYSTEM OVERVIEW

The Customer Service Software (CSS) is a window application used as a way of provision of
service package to customers. It is mainly designed for the customers' care process offering
simple solution for water service utilities, authorities who need to customize the service in a
modernized and technological manner.

1.2. ORGANIZATION OF THE MANNUAL

This manual is a generic user guide document for use by the software users. It provides guidance
and template material which is intended to assist the relevant management or technical staff,
whether client or supplier, in producing a successful usage. It is also useful background for
anyone involved in using the software, mainly describing the basic principles of the Customer
Service Software (CSS) that are required for the continued operations containing information
related to keeping the system in full working condition.

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1.3. GLOSSARY

· CSS- Customer Service Software

· Cust- Customer
· Tab- One of several small, labeled, clickable areas of the top of a window that allows you to
switch between separate documents or web pages
· Bill- a printed or written statement or invoice of the money owed for services in which the
water supplier gives you which you will have to pay
· Account Period- The period of time covered by a company's works
· Disconnect customer- Block the customer from being using utilities provided by the sewage
authority with the customer being the registered on the system
· Terminate customer- Delete the customer from being registering on the system
· Consumption- The amount of water used up by a customer
· Tariff- Price paid by consumers for water
· Penalty- Punishment for customers for breaking the utilities rule
· Sewerage- The provision of drainage by sewers
· Contract Number- Unique contract identifier reference indicated by the utility for an
agreement with customer

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2. CSS

2.1. HARDWARE AND SOFTWARE REQUIREMENTS

Hardware Requirements
Ø Processor : Pentium Dual Core, i3,i5,i7

Ø RAM : 2GB and above

Ø Hard Disk : 80GB and above

Ø Printer – to Print reports

Software Requirements
Ø OS : Microsoft Window 7 and Above

Ø Microsoft SQL Server 2012 and Above

Ø Microsoft Access 2007 and above

Ø Microsoft Excel 2007 and Above

2.2. RUN CSS

1. Click Start button then search for the CSS

2. Type CSS
3. Click the Customer Service Software(CSS)

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 4. Type Username and Password
5. Click Login button

2.3. CSS WINDOW

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3. USING TABS

Customer Service Software (CSS) has four tab menus, Welcome, Setup, Customer and Reports.
Under each, there are buttons that are categorized based on their functionality.
Ø Home Tab: This is the main page seen. It serves as a navigation to other pages on the
application.

Ø Setup Tab: used to setup data that are helps to save basic data for input forms for Customer
related information’s.

Ø Customer Tab: Used to register and update Customer and related information’s.

Ø Reports Tab : Used to generate different reports and summary of customer data.
Ø Summary Tab: Used to view summary of the activities done
Ø Bill Related Reports: Used to view reports related to bill

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3.1. HOME

This is the starting screen after logging in. There is a basic summary and general formation about
customer service software (CSS). Some of the basic information on welcome tab windows are:
Current Working Period, Login Username and full name and other information gives you a basic
data in customer related information.

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3.1.1. CHANGE PASSWORD

1. After Logging in to the system, Click on CHANGE PASSWORD from Login Information

2. Enter the Current Password

3. Enter the New Password
4. Confirm Password
5. Click on Change

3.2. SETUP

Setup tab helps you to setup information for the system. These are, Account Period, Options,
Fiscal Year Period and Refresh Data. After you maintain the data on setup, you will access the
data on customer registration and other forms from a combo box.

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3.2.1. ACCOUNT PERIOD

The Bill system maintains information using government account period. That is, from July to
June based. You will register customer or updated customer information for a specific period.
The system allows you to change an account period by using Change Account period button.

To change your working account period follow the following steps:

1. Click on Setups
2. Under the dropdown list, click on Account Period
3. Select the Fiscal Year
4. Select the Fiscal Month
5. Tap the User ID
6. Click on Change button

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3.2.2. OPTIONS

This gives an option to change customer's information like Customer Category, Meter Size,
Country Origin and so on.

To Change the Information, follow these steps

1. Click on Setup
2. Under the dropdown lists, Click on Option
3. Select your choices
4. Click Ok
5. If you want to Cancel the changes you made, click on Cancel

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3.2.3. REFRESH DATA

This is used to refresh the Data you have been making change of.

To open the Refresh Data Tab,

1. Go to the Setups
2. From the dropdown lists, Click on Refresh Data
It then shows you a success message like this

3.3. CUSTOMER

Customer Tab is used to maintain customer related information. It also helps you make a change
or take action on customers (Register, Update, Changer Meter, Update Coordinate and others.)

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3.3.1. REGISTER CUSTOMER

To Register new customer,

1. Click on Customer
2. From the Lists on Register Customer, click on Basic Data

3. Enter Date
4. Click on GO

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5. Enter Customer's Information
Ø The system checks the data entry before saving. If it find an error when saving, it will
promote you a dialog box and show you an error message on the right side of the
window.

Ø If all the necessary of information is fulfilled, the system will register the entry into the
database.

Ø If you want to reset the input data and restart from the beginning for current input
customer data click Reset button. Click on Save Basic Data
6. If you want to clear, Click on Reset

7. Click on Save Basic Data

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3.3.2. DETAILS DATA

To go to the main Details data page,

1. Click on Customer
2. From the Lists on Register Customer, click on Details Data

3. Enter Date
4. Click on GO

5. Enter Customer's Information

Ø The system checks the data entry before saving. If it find an error when saving, it will
promote you a dialog box and show you an error message on the right side of the
window.

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 Ø If all the necessary of information is fulfill the system store a new customer data into the
database permanently.

Ø If you want to reset the input data and restart from the beginning for current input
customer data click Reset button. Click on Save Basic Data
6. If you want to clear, Click on Reset

7. Click on Save Register Customer

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3.3.3. IMPORT DATA

This is used for importing customer's data from an Excel or other data sources. If you have a
batch of customer data written in excel format, It is possible that you can import customer's data
here.
1. Click on Customer
2. From the Lists on Register Customer, click on Details Data

3. Enter Date
4. Click on Details Data

5. Select the Data Source

6. If you want to include Attitude and Longitude coordinate for basic data, tick on the box
7. Click on Import

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 8. Tick on Insert Initial Reading
9. Click on Import Cust Records

3.3.4. UPDATE CUSTOMER

This is used for Making changes to Customer's information

1. Click on Customer
2. From the Lists on Modify, click on Update Customer

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 3. Enter Customer name or Contract no of the customer or Advance information
4. If the customer you want to update information of is listed on the right side of the window,
Click on Next

5. Make change to the field you want to make change of

6. Click on Update

3.3.5. UPDATE COORDINATE

This is used for Making change to the Coordinate

1. Click on Customer
2. From the Lists on Modify, click on Update Coordinate

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3. Enter the date
4. Click on GO

5. Select the Excel File

6. Tick on Include attitude and longitude
7. Tick on Select for XLS(x) spreadsheet format
8. Click on Import
9. If the lists are seen on the right side of the window select the list you want to change of
10. Click on Update coordinate

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3.3.6. DELETE CUST RECORDS

This is used for deleting specific customer records

1. Click on Customer
2. From the Lists on Modify, click on Delete Cust Records

3. Click on Go

4. Enter one of the basic columns like Kebele, ketena

5. Select the sorting mechanism
6. Now the customers' list is visible on the right side of the window. Select the list you want
to delete
7. Click on Delete Record(s)

3.3.7. CHANGE ACTION

This is used to change customers' Status like Disconnect, Reconnect and Terminate

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 1. Click on Customer
2. From the Lists on Action, click on Change Action
3. Enter the customer name, contract no or ordinary no
A. Disconnect

a) Click on Customer
b) From the Lists under Customer, click on Change Action
c) Write one of the customer's information like customer name, Contract No or Ordinary No
d) Click on Disconnect
e) Write the Reason of Disconnection and Remarks
f) Click on Save

B. Reconnect
a) On the first page of Change Action, Put the Name or Contract No of the disconnected
customer you want to reconnect
b) Click on Reconnect
c) Put the Reason of reconnection Remarks
d) Put the Fiscal Year and Fiscal Month

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 e) Click on Save

C. Terminate
a) On the first page of Change Action, Put the Name or Contract No of the disconnected
customer you want to reconnect
b) Click on Terminate
c) Put the Reason of Termination and remarks
d) Put the Fiscal Year and Fiscal Month
e) Click on Save
D. Details
a) On the first page of Change Action, Put the Name or Contract No of the customer you
want to see detail about its status

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3.3.8. CHANGE METER

1. Click on Customer
2. From the Lists on Action, click on Change Meter
3. Enter the customer name, contract no or ordinary no

4. Click on CHANGE METER

5. Enter the New meter information

6. Select the Reason along with the Start reading and Remarks
7. Click on Save

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3.3.9. DATA CHECKING

Enables you to select attributes from customers' information and check whether they are null
value
1. Click on Customer
2. From the Lists under Customer, click on Data checking
3. Select one or more fields

3.3.10. CONTRACT NO

Used to add New Contract No to the customers

1. Click on Customer
2. From the Lists under Customer, click on Contract no

3. Click on Go

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 4. Enter the BASIC COLUMNS
5. Click on Search
6. Enter the Start Contract No Value to add new Contract No
7. Click the down image button
8. Click on Save Records

3.3.11. ORDINARY NO

Used to add New Ordinary No to the customers

1. Click on Customer
2. From the Lists under Customer, click on Ordinary no

3. Click on Go

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 1. Enter the BASIC COLUMNS
2. Click on Search
3. Enter the New ordinal no
4. Click the down image button
5. Click on Save Records

3.3.12. DELETE INITIAL

1. Click on Customer
2. From the Lists on Initial, click on Delete initial

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 3. Enter the BASIC COLUMNS
4. Click on Search
5. Select the Customer you want to delete initial of
6. Click on Delete Select Reading

3.3.13. TRANSFER CUSTOMER

1. Click on Customer
2. From the Lists on Transfer, click on Transfer Customer

3. Select the Bill officer

4. Enter Date
5. Click on TRANSFER CUSTOMER

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 6. Enter the BASIC COLUMNS
7. Tab the Sorting mechanism
8. Click on Search
9. Select the Customer(s) you want to transfer and click on Transfer Customers

3.3.14. CHANGE BILL OFFICER

1. Click on Customer
2. From the Lists on Transfer, click on Change Bill Officer

3. Select the Bill officer

4. Enter Date
5. Click on TRANSFER CUSTOMER

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 6. Select customer(s) you want to change bill officer of
7. Click on Change Bill Officer

3.3.15. PRE PAID

1. Click on Customer
2. From the Lists on Setting, Click on Pre Paid

3. Click on Go

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4. Enter the contract no
5. On the right side of the window, Click on Edit

6. Enter Payment Date

7. Enter Debt (Paid)
8. Enter Credit (Sold)
9. Enter the Reason
10.Click on Save

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3.3.16. LOAN SETTING

1. Click on Customer
2. From the Lists on Setting, Click on Pre Paid

3. Click on Go

4. Enter the contractno

5. On the right side of the window, Click on Edit

6. Enter the Amount

7. Select Reason

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 8. Enter the Number of Months of the loan
9. Click on Save

3.3.17. UNSOLD HX

1. Click on Customer
2. From the Lists on PREV DB, Click on Unsold Hx

3. Click on Go

4. Enter the contract no

5. Click on Generate

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3.3.18. CUST BILL HX

1. Click on Customer
2. From the Lists on PREV DB, Click on Cust Bill Hx

3. Click on Go

4. Enter the contract no

5. Click on Generate

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3.4. SERVICES

3.4.1. NEW APPLICANT

1. Click on Services
2. From the Lists on Services, click on New Applicant

3. Click on New

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 4. Enter the AppName and the other basic details
5. Click on Save

3.4.2. SERVICE REQUEST

1. Click on Services
2. From the Lists on Services, click on Service Request

3. Enter the Working Date

4. Click on the Type of customer. Existing Customer or New Applicant

5. Enter the contract no

6. Click on New to add the Request
7. Select the Request Service
8. Write the Problem Description
9. Click on Save

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 10. Click on Edit to edit the Request you have made
11. Click on Delete to delete the Request
12. To the Application form, Click on Application FORM

13. Click on Print to print the form

3.4.3. COMPLAIN CATEGORY

1. Click on Services
2. From the Lists on Services, click on Complain Category

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3. Click on New to add new Complain Category
4. Click on Edit to edit the added complain category
5. Click on Delete to delete complain category

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3.5. REPORTS

3.5.1. GENERAL INFORMATION

1. Click on Reports
2. From the Lists, Click on General Information

3. Click on Go

4. Enter the BASIC COLUMNS

5. Click on Search
6. To print the list, Click on Print Preview on the right side of the window

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3.5.2. CUST BY METER

1. Click on Reports
2. From the Lists, Click on Cust By Meter

3. Click on Go

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4. Enter the BASIC COLUMNS
5. Click on Search
6. To print the list, Click on Print Preview on the right side of the window

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3.5.3. CUST BY GROUP

1. Click on Reports
2. From the Lists, Click on Cust By Group

3. Click on Go

4. Enter the BASIC COLUMNS

5. Select the Reader Group
6. Click on Search
7. To print the list, Click on Print Preview on the right side of the window

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3.5.4. CUST BY BILL INFO

1. Click on Reports
2. From the Lists, Click on Cust By Group

3. Click on Go

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 4. Enter the BASIC COLUMNS
5. Select the Reader Group
6. Click on Search
7. To print the list, Click on Print Preview on the right side of the window

3.5.5. CUST BY PAYMENT

1. Click on Reports
2. From the Lists, Click on Cust By Payment

3. Click on Go

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 4. Enter the BASIC COLUMNS
5. Select the Reader Group
6. Click on Search
7. To print the list, Click on Print Preview on the right side of the window

3.5.6. PAYMENT PLACE

1. Click on Reports
2. From the Lists, Click on Payment Place

3. Click on Go

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 4. Enter the BASIC COLUMNS
5. On SALES GROUP CODE, Select the Payment Place
6. Click on Search
7. To print the list, Click on Print Preview on the right side of the window

3.5.7. PAYMENT DURATION

1. Click on Reports
2. From the Lists, Click on Payment Duration

3. Click on Go

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 4. Enter the BASIC COLUMNS
5. On SALES GROUP CODE, Select the Payment Duration
6. Click on Search
7. To print the list, Click on Print Preview on the right side of the window

3.5.8. CUSTOMER BY REGISTRATION

1. Click on Reports
2. From the Lists, Click on Customer By Registration

3. Click on Go

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 4. Enter the BASIC COLUMNS
5. On SALES DISCONNECT PERIOD, Select the Report Period
6. Click on Search
7. To print the list, Click on Print Preview on the right side of the window

3.5.9. DISCONNECT CUST

1. Click on Reports
2. From the Lists, Click on Disconnect Cust

3. Click on Go

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 4. Enter the BASIC COLUMNS
5. On DISCONNECT PERIOD, Select the Report Period
6. Click on Search
7. To print the list, Click on Print Preview on the right side of the window

3.5.10. TERMINATE CUST

1. Click on Reports
2. From the Lists, Click on Terminate Cust

3. Click on Go

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 1. Enter the BASIC COLUMNS
2. On DISCONNECT PERIOD, Select the Report Period
3. Click on Search
4. To print the list, Click on Print Preview on the right side of the window

3.5.11. RECONNECT CUST

1. Click on Reports
2. From the Lists, Click on Reconnect Cust

3. Click on Go

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 4. Enter the BASIC COLUMNS
5. On DISCONNECT PERIOD, Select the Report Period
6. Click on Search
7. To print the list, Click on Print Preview on the right side of the window

3.5.12. CHANGE METER

1. Click on Reports
2. From the Lists, Click on Change Meter

3. Click on Go

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 4. Enter the BASIC COLUMNS
5. On DISCONNECT PERIOD, Select the Report Period
6. Click on Search
7. To print the list, Click on Print Preview on the right side of the window

3.5.13. SALES GROUP

1. Click on Reports
2. From the Lists, Click on Sales Group

3. Click on Go

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 4. Enter the BASIC COLUMNS
5. On SALES GROUP CODE, Select the Sales Group
6. Click on Search
7. To print the list, Click on Print Preview on the right side of the window

3.5.14. ONLINE SALES

1. Click on Reports
2. From the Lists, Click on Online Sales

3. Click on Go

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 4. Enter the BASIC COLUMNS
5. On ONLINE SALES GROUP CODE, Select the Online Sales Group
6. Click on Search
7. To print the list, Click on Print Preview on the right side of the window

3.5.15. CUST BY BANK INFO

1. Click on Reports
2. From the Lists, Click on Cust by Bank Info

3. Click on Go

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 4. Enter the BASIC COLUMNS
5. On BILL COLUMNS, Select the Bank Name
6. Click on Search
7. To print the list, Click on Print Preview on the right side of the window

3.5.16. METER AGE

1. Click on Reports
2. From the Lists, Click on Meter Age

3. Click Print By Batch

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3.5.17. TRANFER CUSTOMER

1. Click on Reports
2. From the Lists, Click on Transfer Customer

3. Click on Go

4. Enter the BASIC COLUMNS

5. On SALES GROUP CODE, Select the Reader
6. Click on Search
7. To print the list, Click on Print Preview on the right side of the window

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3.5.18. TRANSFER PERIOD

1. Click on Reports
2. From the Lists, Click on Transfer Period

3. Click on Go

4. Enter the BASIC COLUMNS

5. Select the Reader
6. On TRANSFER PERIOD, Select the Report Period
7. Click on Search
8. To print the list, Click on Print Preview on the right side of the window

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3.6. SUMMARY

3.6.1. SUMMARY DATA/CHART

1. Click on Summary
2. From the Lists on Chart, click on Summary Data/Chart

3. If Different Period, Select the Period

4. Click on Go

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5. Enter the BASIC COLUMNS
6. Select the Grouping mechanism on the summary
7. Click on Search
8. To Print preview, click on Print Preview

9. Click on Print to Print the summary

10. To generate the chart, click on Generate Chart

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 11. Select the VALUES and CHART TYPE
12. Click on Generate Chart
13. To print the Chart, Click on Print on the right side of the window

3.6.2. REGISTER CUST

1. Click on Summary
2. From the Lists on Number of Customer, click on Register Cust

3. Select the SUMMARY REPORT TYPE

4. Click on Search

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 5. To Print preview, click on Print Preview

3.6.3. GENERAL SUMMARY

1. Click on Summary
2. From the Lists on Number of Customer, click on General Summary

3. Select the REPORT PERIOD

4. Click on Search
5. To Print preview, click on Print Preview

3.6.4. IMPORT CUSTOMER DATA

1. Click on Summary
2. From the Lists on Chart, click on Summary Data/Chart

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3. If Different Period, select the period
4. Click on Go

5. Enter the BASIC COLUMNS

6. Enter the GROUP CODE
7. If you want to view the summary of only sold bills, Mark on SEARCH ONLY SOLD
BILL
8. Click on Search
9. To Print preview, click on Print Preview

10. To print the paper, click on Print

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3.7. BILL RELATED REPORTS

3.7.1. ANALYSIS SHEET

1. Click on Bill Related Reports

2. From the Lists on Report, click on Analysis Sheet

3. Click on The printing mechanism you want, Print By Batch or Print 1 BY 1

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 4. Enter the BASIC COLUMNS
5. Select GROUP CODE
6. Click on Search
7. To Print preview, click on Print Preview

3.7.2. BILL ANALYSIS SUMMARY

1. Click on Bill Related Reports

2. From the Lists on Report, click on Analysis Sheet

3. If different period, Select on Different Period

4. Click on Go

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 5. Enter the BASIC COLUMNS
6. Select the GROUP CODE
7. Select the Grouping Mechanism
8. Click on Search
9. To Print preview, click on Print Preview

3.7.3. METER READING

1. Click on Bill Related Reports

2. From the Lists on Report, click on Meter Reading

3. Select the TYPE OF REPORT, General, Current, Initial, Null or Reason Code Reading
4. Click on Print By Batch or Print 1 BY 1

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A. Print By Batch

a) Select the BASIC COLUMNS

b) Select the REASON OF CODE
c) Click on Search
d) To print preview, click on Print Preview

B. Print 1 BY 1

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 a) Enter the Contract no
b) Click on Add Printer Queue to add the customer to the printing queue
c) To delete a list, Select the customer you want to delete from the list and click on
Delete
e) To print preview, click on Print Preview

3.7.4. CONSUMPTION

1. Click on Bill Related Reports

2. From the Lists on Reports, click on Consumption

3. Select the TYPE OF REPORT Average, Above Average, Below Average Reading,
Maximum and Minimum or Zero Consumption
4. Click on Print By Batch or Print 1 BY 1
A. Print By Batch

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 a) Select the BASIC COLUMNS
b) Select the REASON OF CODE
c) Click on Search
d) To print preview, click on Print Preview

B. Print 1 BY 1

a) Enter the Contract no

b) Click on Add Printer Queue to add the customer to the printing queue
c) To delete a list, Select the customer you want to delete from the list and click on
Delete
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 e) To print preview, click on Print Preview

3.7.5. DAILY SALES

1. Click on Bill Related Reports

2. From the Lists on Reports, click on Daily Sales

3. Click on Go

4. Select the BASIC COLUMNS

5. Select GROUP CODES
6. Click on Search
7. To print preview, Click on Print Preview

3.7.6. BILL TARIF

1. Click on Bill Related Reports

2. From the Lists on Bill Cost, click on Bill Tarif

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3. Select the TYPE OF REPORT
4. If different period, Select the period
5. Click on Go

6. Select Basic columns

7. Select Reader Category
8. Click on Search
9. To print preview, Click on Print Preview

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3.7.7. PENALTY

1. Click on Bill Related Reports

2. From the Lists on Bill Cost, click on penalty

3. Select the Type of Report

4. If different period, select different period
5. Click on Go

6. Select the basic columns

7. Select Group code
8. Click on Search
9. To print preview, Click on Print Preview

3+i65 56 5

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