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Introduction To Clinical Technology Management: Healthcare

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Introduction To Clinical Technology Management: Healthcare

Uploaded by

Arman
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© © All Rights Reserved
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Introduction to

Clinical Technology Management

HEALTHCARE
Sodexo Key Figures of January 2019
Sodexo Healthcare – Globally (Hospitals & Seniors)

SELECT GLOBAL HEALTHCARE CLIENTS

5.1 BILLION €
revenue worldwide

77,686
employees

6,388
sites worldwide

38
countries
Healthcare APAC

PHILIPPINESSites:5 VIETNAM Site: 1 By # of sites

1 2 1 INDONESIA Site: 2
1 1
MalaysiaSites: 2 2
CHINA Sites: 12 2
12

313
THAI Sites: 143 Sites AUSTRALIA Sites: 99
5 2 21
>1.4M
117 9 Total SQ M 78
8

SG Sites: 7
INDIA Sites: 43
7
7 12
24 445
IFM
FM
Food
CTM 6,296 96,545 72,410
CTS Sodexo Meals Served
End
Professionals Users Daily
Sodexo in the Philippines
Sodexo On-site Services Philippines

PHILIPPINES Sodexo Client


Locations

Sodexo Head Office

Established: November 2013

SEGMENTS 310 Sites


Across Metro Manila and
Selected Provinces

CORPORATE EDUCATION

ENERGY &
HEALTHCARE RESOURCES
Introduction to CTM
Clinical Technology Management
(Biomedical Engineering Department)
Sodexo’s Global CTM Presence

• Established in 2002 by acquisition of Patriot


Medical
• Annual Revenues = USD150 million
• Full Time Staff = 450 FTE
• Hospital Managed Staff = 100
• Total No. of Healthcare Facilities = 700
• Total Medical Equipment Items Managed = 500,000
• Total ME Inventory Value Managed = USD 6 billion
• Average Annual Work Orders:
• Corrective Maintenance = 240,000
• Planned Maintenance = 300,000

USA, Canada, Thailand, Philippines, India , [China]


APAC Client Reference - West Bengal State
 4th Most Populous and 14th Largest State
Contract Presidency Region – Snapshot
No. of Districts 8
No. of Equipment 50000+
Medical College & Hospital 10
District Hospital 6
Total Number of Healthcare Centres in
our scope
464+

Number of Sodexo Employees 115


• 3+2 year Contract. Mobilized July 2018.
• Deployment of Onsite and mobile team of Technicians &
Engineers
• Asset mapping and tagging – Done on Mobile App first time in the
country
• 24x7 IVR (interactive voice response) based Call Centre – Toll
Free Number
• Tie-ups with OEMs for maintance contracts of critical equipment.
• Periodical Calibration of Equipment.
• Digitalization, Live Dashboard reporting and Mobile application
based services
• Set up spares depot at key locations
Sodexo CTM in Thailand
2008 Start of Clinical Technology Management Services in APAC
Samitivej Sukhumvit and Samitivej Srinakarin Hospitals + 4 Clinics (Thailand)
2008 7,000 equipments to manage
Queen Sirikit Medical Center on Ramathibodi Campus Hospital
2010 1,100 equipments include CVMC – Heart center
Camillian Hospital - 800 devices
2011 BNH Hospital - 800 devices

2012 Bangpo Hospital - 800 devices

Samitivej Thonburi Hospital


Baxter Healthcare - 1,850 equipment across country
2013 Central General Hospital - 833 equipment
Saimai Hospital - 400 devices
Kluaynamthai Hospital - 150 devices
2014 Siam Land Flying Co., Ltd. - services maintenance calibration

2015 Charoenkrung Pracharak Hospital- 3,000 devices

CTM Services in the Philippines at Makati Medical Centre – 3,500 devices


2016 CTM Services in Vichaiyuth Hospital -3,000 devices,
CTM Cholpratarn Hospital
Klang Hospital – 860 devices
Golden Jubilee Medical Center - 700 devices
2017 CTM Services in BNH Hospital - 2,900 devices
CTM Services in Taksin Hospital – 2,300 devices
CTM Services in Bangkok Sanhamchan Hospital
Johnson & Johnson Medical – ESU,PlasmaSterilizer
2018
Muangsamut Puchao/Paknam,Vajira Hospital,Prasat Hospital

Rutnin Eye Hospital,Srisawan Hospital,Bangkok Flight Services


Snapshot – CTM Philippines 2018 to 2019

Repair Completion PM Completion


CTM BMET’s rate %
rate %

Ave exp.10 yrs 95% 97%

Strategy / Improvement
initiatives
International Standard Compliance

Help clients accredited with


JCI, DOH and ISO
SIGNIFICANT PERFORMANCE

COST SAVINGS (2016-2019):


PHP 53,245,129.45

AVERAGE PREVENTIVE MAINTENANCE


COMPLETION FOR 2018:
99.25%
SIGNIFICANT PERFORMANCE

COST SAVINGS
(March 2018 - April 2019):
PHP 15,705,400

AVERAGE PREVENTIVE MAINTENANCE


COMPLETION FOR 2018:
96%
CTM SCOPE OF SERVICES
Scope of Services - Overview
 Ensure that medical equipment is operating in the following manner:
 Safe
 Accurate
 Effective
 Efficient
 On-site and mobile team to support all planned maintenance, corrective and reactive
maintenance.
 Management of medical equipment warranty
 Management of service contracts
 Manage and track all maintenance requirements and expenses:
 Spare Parts/Consumables/Accessories
 Equipment Library management
 Management and evaluation of authorized external vendor and suppliers.
 Assist with compliance to accreditation standards: ISO, DOH, HLAD, JCI, etc.
 Web-Based CMMS- Minute Man®
 Access to ECRI Health Devices Gold
Scope of work - Details

 Corrective Maintenance : Root Cause Failure Analysis


 Preventive Maintenance
 Equipment calibration
 Monitoring and reporting: activity, SLAs and KPIs
 Management reporting:
 Medical equipment budgeting and CAPEX planning
 Acceptance testing and management of the installation of new equipment
 Develop, document and implement Procedures & Policies (e.g. Business
Continuity Plan, etc.)
 End User operations training
Sample KPIs

Subject Target

PM completion rate: life support 100%

PM completion rate: General >95%

Corrective maintenance: life support >95%

Corrective Maintenance: General >90%

Repeat Repair rate within 60 days <10%

Response Time: Less than 60 min >90%


End-User satisfaction • 60% for first year
(Set-up baseline immediately upon • 70% for second year
mobilization) • 80% for third year
Computerized Maintenance Management System (CMMS)
CMMS- MinuteMan® : Developed by Sodexo

Web application for user Server application (SQL)

• Review details of devices • Developed by CTM with JCI in mind


• Open WO # • Inventory- Maintenance-Purchase
• Central database
• Status WO #
• Generate reports
• Receive e-mail for status updates
• Tablet/Smartphone compatible
CMMS - MinuteMan®

24/7 Real Time Monitors Generate Reports


Web Access Work Orders In Several Formats

A convenient dashboard allows you to quickly assess your program status at anytime.
Certified Test Equipment
The TEAM
The TEAM
Trainings
Trainings with Sodexo

Electro Surgical Units

Laminar Flow Check Anaesthesia Unit Radiology Quality Assurance


Corrective Maintenance Service Flow
HEALTH CARE

Thank you

No-responsibility Disclaimer: The information contained in this presentation is for general information purposes
only. Sodexo logo is owned by Sodexo OSS and all other relevant logos and pictures are owned by their
respective companies. Pictures taken from online websites are property of that respective entity and organization.

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