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3 Teleopti WFM Training-Planner

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47 views2 pages

3 Teleopti WFM Training-Planner

Uploaded by

Brent Martin
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PDF, TXT or read online on Scribd
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PRODUCT LEAFLET | TELEOPTI WFM TRAINING PL ANNER

Get training planning under control


– save time, money & resources
New module in Teleopti WFM!

Training Planner greatly optimizes your planning factored in to deliver optimal training schedules.
and scheduling of training and coaching so agents Quickly and easily select individuals and groups,
become skilled and knowledgeable more quickly, the training content, delivery details, trainers and
easily and cost-effectively. The rich, powerful, dates.
planning-and-scheduling functionality, based on
the industry’s best practices, minimize service- Training Planner can schedule training up to a
level disruptions and unnecessary costs, giving month ahead of time, yet is utterly flexible in
your business an edge and a potentially significant adjusting the number of agents to be trained and
competitive advantage. how training is to be delivered – e.g. classroom-
based courses, e-learning modules. Training Planner
Plan, schedule and manage training with advanced also drives optimal employee performance by
automation functionality – regardless of the size planning, scheduling – in minutes, not days! – and
of your workforce. Service-level targets, agents, supporting coaching, one-to-one training and team
trainers and training room availability are all meetings.
Automate planning, scheduling & Reap the benefits:
management - for optimized training • Boost operational efficiency with automated
Training Planner gives you a clear window of planning/scheduling/management of training.
understanding of the impact planned training will • Minimize adverse impacts on customer service
have on your service levels and agent schedules. levels, with customized constraints and rapid
Once the impact is deemed satisfactory, your “what if’ modelling for optimized outcomes.
training plan can be put into force on the published • Save time, reduce human error and lower
workforce schedule – without the need to re- the administrative burden of the trainers,
generate scheduling – with go-ahead, according managers and WFM team.
to plan. • Gain the agility to make more informed and
virtually instant decisions.
• Deliver a proven increase in course completion.
• Reduce time-to-market with faster training
plans.

Features overview
Check out this high-level list of features of the Training Planner module. Although feature-rich,
Teleopti is the most user-friendly WFM solution on the market.

Training Planner

Specifically designed with compliance and Immediate confirmation of agent


business-readiness requirements in mind, attendance at scheduled training courses
scheduling of training and format (e.g. through the web portal, via the online
classroom, e-learning, coaching) supplied with register, with absent agents automatically
state-of-the-art automation. re-scheduled.

Advanced algorithms for matching agent “Clash-detection” feature, that avoids


availability – in the schedule – with trainers double booking of rooms, agents and/or
and training rooms. trainers.
Intuitive MI dashboard with essential training Accurate visibility and tracking of planned
information – e.g. number of agents trained – versus actual training attendance and
viewable at the touch of a button. progress.
Agent training selection in accordance with Diary-management system for trainers and
WFM skills. training rooms.

Teleopti, a top, global provider of workforce management software, offers a world-class WFM solution that is sophisticated,
localized and easy to use. As the largest “best-of-breed” vendor, Teleopti focuses on helping contact centers, back offices and
retail stores improve customer service, employee satisfaction and profitability – through optimized, automated forecasting and
scheduling.

Founded in 1992, Swedish-established Teleopti has customers in over 75 countries, numerous offices around the world – from
Beijing to São Paolo – and a comprehensive global network of partners. With a record of continuous net profitability for over 20
years and with high customer satisfaction ratings, Teleopti serves as a reliable partner. Find out more: www.teleopti.com

© 2014 Teleopti all rights reserved. PRODUCT LEAFLET | TELEOPTI WFM TRAINING PLANNER | 4
Teleopti and the Teleopti logo are trademarks of Teleopti.

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