Corporate Quality Manual

Semtech Corporation
200 Flynn Road
Camarillo, CA 91320
(805) 498 2111
www.semtech.com

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 CORPORATE QUALITY PROCEDURE
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1.  Quality Management System (QMS) Overview ..................................................................................................... 8 
1.1.  QMS Process & Sequence ..................................................................................................................... 8 
1.2.  Quality Management System Policies .................................................................................................... 8 
1.3.  Scope of Management Systems............................................................................................................. 8 
1.3.1  Semtech HQ ................................................................................................................................... 8 
1.3.2  Semtech Neuchatel ....................................................................................................................... 9 
1.3.3  Semtech Reynosa ......................................................................................................................... 9 
1.3.4  Semtech San Diego, Semtech Plano: .......................................................................................... 9 
1.3.5  Semtech Irvine ............................................................................................................................... 9 
1.3.6  Semtech Burlington ...................................................................................................................... 9 
1.3.7  Semtech Kanata, Semtech Bristol, Semtech Stansted UK: ...................................................... 9 
1.3.8  Semtech Colorado ......................................................................................................................... 9 
1.4.  Quality Manual Policies .......................................................................................................................... 9 
1.5  Control of Documents ............................................................................................................................. 9 
1.6  Hierarchy of Documents ....................................................................................................................... 10 
1.7  Adjunct Procedure or Specification ...................................................................................................... 10 
1.8  Undated Documents ............................................................................................................................. 10 
1.9  External Reference Documents............................................................................................................ 10 
1.9.1  ISO 9001 ....................................................................................................................................... 10 
1.9.2  AS 9100 ......................................................................................................................................... 10 
1.9.3  ISO 14001 ..................................................................................................................................... 10 
1.9.4  IATF16949 ..................................................................................................................................... 10 
1.9.5  OHSAS 18001 ............................................................................................................................... 10 
1.10  Internal Reference Documents ............................................................................................................. 10 
1.11  Control of Quality Records ................................................................................................................... 10 
1.12  Definitions (Terms, Acronyms, and Abbreviations) .............................................................................. 10 
1.12.1  PLM: Product Lifecycle Management .......................................................................................... 11 
1.12.2  CEO: Chief Executive Officer ....................................................................................................... 11 
1.12.3  QAM: Quality Assurance Manager ............................................................................................... 11 
1.12.4  Q&R: Quality and Reliability ......................................................................................................... 11 
1.12.5  APQP: Advanced Product Quality Planning................................................................................. 11 
1.12.6  PPAP: Production Part Approval Process.................................................................................... 11 
1.12.7  CAPA: Corrective Action, Preventive Action ................................................................................ 11 
1.12.8  CAR: Corrective Action Request .................................................................................................. 11 
1.12.9  PAR: Preventive Action Request.................................................................................................. 11 
1.12.10  SCAR: Supplier Corrective Action Request ................................................................................. 11 
1.12.11  NA: Not Applicable ....................................................................................................................... 11 
1.12.12  NS: Not Scored............................................................................................................................. 11 
1.12.13  QC: Quality Control ...................................................................................................................... 11 
1.12.14  HR: Human Resources ................................................................................................................ 11 
1.12.15  LMS: Learning Management System ........................................................................................... 11 
1.12.16  OFI: Opportunity for Improvement................................................................................................ 11 
1.12.17  ORT: On-going Reliability Testing ................................................................................................ 11 
1.12.18  EICC: Electronic Industry Citizen Coalition .................................................................................. 11 
1.12.19  CMRT: Conflict Mineral Reporting Template ............................................................................... 11 
1.12.20  SAR: Supplier Action Request ..................................................................................................... 11 
1.12.21  CFSI: Conflict Free Sourcing Initiative ......................................................................................... 11 
1.12.22  CFSP: Conflict Free Smelter Program ......................................................................................... 11 
1.12.23  CR: Customer Request ................................................................................................................ 11 
1.12.24  ECO: Engineering Change Order................................................................................................. 11 
1.12.25  MCO: Manufacturing Change Order ............................................................................................ 11 
1.12.26  AVL: Approved Vendor List .......................................................................................................... 11 
1.12.27  QMS: Quality Management System ............................................................................................. 11 
1.12.28  CCare: Customer Care Action Request ....................................................................................... 11 

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1.12.29  SFDC: Sales Force Dot Com ....................................................................................................... 11 
1.12.30  ERP: Enterprise Resource Planning ............................................................................................ 11 
1.12.31  SAP: Systems Applications and Products (in Data Processing) .................................................. 11 
1.12.32  MRB: Material Review Board ....................................................................................................... 11 
1.12.33  NCMR: Non-Conforming Material Review .................................................................................... 11 
1.12.34  CF: Counterfeit / Fraudulent ......................................................................................................... 11 
1.12.35  OCM: Original Contract Manufacturer .......................................................................................... 11 
1.12.36  OEM: Original Equipment Manufacturer ...................................................................................... 11 
1.12.37  RMA: Return Material Authorization ............................................................................................. 11 
1.12.38  COD: Certificate of Destruction .................................................................................................... 11 
1.12.39  EMS: Environment Management System .................................................................................... 11 
1.12.40  DMR: Design Modification Record ................................................................................................ 11 
1.12.41  PCN: Process or Product Change Notification.............................................................................. 11 
1.12.42  EOL: End of Life ........................................................................................................................... 11 
1.12.43  RoHS: Restriction on Hazardous Substances ............................................................................. 11 
1.12.44  REACH: Registration, Evaluation, Authorization and restriction of Chemicals ............................ 11 
1.12.46  3TGs: Tungsten, Tantalum, Tin and Gold. Metals pertaining to conflict mineral program.......... 12 
1.12.47  IATF: International Automotive Task Force.................................................................................. 12 
1.12.48  SMD: Surface Mount Device ........................................................................................................ 12 
1.12.49  MSL: Moisture Sensitivity Level ................................................................................................... 12 
1.12.50  IMDS: International Material Data System ................................................................................... 12 
1.12.51  RBA: Responsible Business Alliance (formally, EICC) ................................................................ 12 
1.12.52  RMI: Responsible Minerals Initiative ........................................................................................... 12 
1.12.53  RRMI: Responsible Raw Material Initiative .................................................................................. 12 
1.12.54  RLI: Responsible Labor Initiative (formally, EICC Code of Conduct)........................................... 12 
1.12.55  RRA: Risk Readiness Assessment .............................................................................................. 12 
1.12.56  RMAP: Responsible Mineral Assessment Process....................................................................... 12 
1.12.57  CTQ: Critical to Quality ................................................................................................................. 12 
1.12.58  CTF: Critical to Function.............................................................................................................. 12 
1.12.59  CTS: Critical to Safety ................................................................................................................. 12 
1.12.60  ADAS: Advanced Driver Assistance System ................................................................................ 12 
1.12.61  LiDAR: Light Detection and Ranging ............................................................................................ 12 
1.13  Terms Association ................................................................................................................................ 12 
1.14  Semtech Knowledge ............................................................................................................................. 12 
2  Risk Management ..................................................................................................................................................... 12 
2.1  Opportunity Based Risk ........................................................................................................................ 12 
2.2  Damage Risk ........................................................................................................................................ 12 
2.3  Process Methodology ........................................................................................................................... 13 
2.4  Internal Risk Factors ............................................................................................................................. 13 
2.5  External Risk Factors ........................................................................................................................... 13 
2.6 Risk Rating Assignment ........................................................................................................................... 14 
2.6.1  Ratings Definitions ........................................................................................................................ 14 
2.7  Reference Documents – Additional Details .......................................................................................... 14 
3  Context of the Organization: Semtech Corporation .................................................................................................. 14 
3.1 Signal Integrity Products ........................................................................................................................... 14 
3.2  Protection Products .............................................................................................................................. 15 
3.3  Wireless & Sensing Products ............................................................................................................... 15 
3.4  Power & High-Reliability Products ........................................................................................................ 15 
3.5 Semtech’s Competition ........................................................................................................................... 15 
3.6 Interested Parties .................................................................................................................................... 15 
4  Core Values ................................................................................................................................................................. 16 
4.1. Teamwork & Innovation In All Areas ....................................................................................................... 16 
4.2. Treat All Individuals With Dignity & Respect ........................................................................................... 16 
4.3. Honesty & Integrity In All We Do ............................................................................................................. 16 

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4.4. Open & Direct Communications .............................................................................................................. 16 
4.5. Fiscal Responsibility ................................................................................................................................ 16 
5. Quality Policy / Leadership Focus ............................................................................................................................ 16 
5.1  Achieving Semtech’s Goals / Planning Focus ...................................................................................... 17 
5.1.1  Policy Goal #1: .............................................................................................................................. 17 
5.1.2. Policy Goal #2: ............................................................................................................................ 17 
5.1.3. Policy Goal #3: ................................................................................................................................ 17 
5.1.4. Policy Goal #4: .............................................................................................................................. 17 
5.1.5 Policy Goal #5: .................................................................................................................................. 17 
5.1.6  Policy Goal #6: .............................................................................................................................. 17 
6. Semtech’s Leadership Team Commitment and Responsibilities / Leadership .................................................. 18 
6.1. Most Important Tasks (MITs) ................................................................................................................... 18 
6.2. Department Roles & Responsibilities / Leadership Focus ....................................................................... 18 
6.2.1  Administration & Finance ........................................................................................................... 18 
6.2.2  Chief Marketing Officer (CMO) ................................................................................................... 18 
6.2.3  Chief Technical Officer (CTO) .................................................................................................... 19 
6.2.4  Human Resource ......................................................................................................................... 19 
6.2.5  Sales & Marketing ....................................................................................................................... 19 
6.2.6  Information Services ................................................................................................................... 19 
6.2.7  Operations & Manufacturing ...................................................................................................... 19 
6.2.7.1  Zero Defect Manufacture ............................................................................................................ 19 
6.2.7.2  Failure Rate .................................................................................................................................. 20 
6.2.8  Quality & Reliability ..................................................................................................................... 20 
6.2.9. Supply Chain Management............................................................................................................... 20 
6.2.10  Business Development ............................................................................................................... 21 
6.3  Business Unit Manager’s Roles & Responsibilities / Leadership Focus .............................................. 21 
7.  Management Representative(s) ............................................................................................................................. 21 
8. QMS Continuous Improvement / Planning .............................................................................................................. 21 
9.  Customer Focus ........................................................................................................................................................ 21 
9.1. Customer Care .................................................................................................................................... 21 
9.2.  Customer Care Policies ........................................................................................................................ 21 
9.3.  Process Description Overview.............................................................................................................. 22 
9.4.  Customer Requirements Review .......................................................................................................... 22 
9.4.1  Process Description Overview................................................................................................... 22 
9.5.  Customer Notifications ......................................................................................................................... 23 
9.5.1  Change Notifications ..................................................................................................................... 23 
9.5.1.1.  Policy – Automotive Product ..................................................................................................... 23 
9.5.2.  End-of-life Notification ................................................................................................................ 23 
9.5.3.  Waivers ......................................................................................................................................... 23 
9.5.4.  Quality Alerts ............................................................................................................................... 24 
9.5.5.  Process Description Overview................................................................................................... 24 
9.6.  Failure Analysis .................................................................................................................................... 24 
9.6.1.  Policies ......................................................................................................................................... 24 
9.6.2.  Process Description Overview................................................................................................... 24 
9.6.3.  Responsible Function/Department ............................................................................................ 25 
9.6.4.  Reference Documents – Additional Details .............................................................................. 25 
10.  Quality Planning / Operations & Planning Focus ...................................................................................................... 25 
10.1.  Process Description Overview................................................................................................... 25 
10.2.  Reference Documents – Additional Details .............................................................................. 25 
11.  Management Review / Performance Evaluation .................................................................................................. 26 
11.1.  QMS Continuous Improvement / Improvement & Performance Focus ................................................ 26 
11.2. Quarterly Business Reviews ................................................................................................................. 26 
11.3. Responsible Function / Business Unit .................................................................................................. 26 
11.4. Site QMS Reviews ............................................................................................................................... 27 

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11.5. Responsible Function/Business Unit .......................................................................................... 27 
11.6. Reference Documents – Additional Details........................................................................................... 27 
12.  Resource Management / Support .......................................................................................................................... 27 
12.1.  Training & Development ....................................................................................................................... 27 
12.2. Infrastructure ......................................................................................................................................... 27 
12.3. Work Environment ................................................................................................................................ 27 
12.4. Reference Documents – Additional Details........................................................................................... 28 
13.  New Product Introduction / Operations.................................................................................................................. 28 
13.1. Phase 1: Product Definition ................................................................................................................... 28 
13.2. Phase 2: Product Design....................................................................................................................... 29 
13.3. Phase 3: Design Validation ................................................................................................................... 29 
13.4. Phase 4: Qualification ........................................................................................................................... 29 
13.5. Design Modifications .............................................................................................................................. 29 
13.6. Responsible Function/Business Unit ...................................................................................................... 30 
13.7. Reference Documents – Additional Details........................................................................................... 30 
14.  Managing Customer Contracts ............................................................................................................................... 30 
14.1.  Process Description Overview.............................................................................................................. 30 
14.2.  Responsible Function/Business Unit ........................................................................................ 30 
14.3. Reference Documents – Additional Details ............................................................................... 30 
15. Documentation and Key Datafile Management ..................................................................................................... 31 
15.1. Policies .................................................................................................................................................. 31 
15.2. Quality Records ...................................................................................................................................... 31 
15.2.1 Policy – Automotive Records ....................................................................................................... 31 
15.3 Responsible Function/Business Unit ...................................................................................................... 31 
15.3.1 Reference Documents – Additional Details.......................................................................................... 31 
16. Supplier Management ............................................................................................................................................. 32 
16.1 Qualification of Wafer Fab Processes .................................................................................................... 32 
16.2. Policies.............................................................................................................................................. 32 
16.3.  Process Description Overview................................................................................................... 32 
16.4.  Responsible Function/Business Unit ........................................................................................ 33 
16.5.  Reference Documents – Additional Details .............................................................................. 33 
16.6.  Qualification of Assembly & Final Test Processes ............................................................................... 33 
16.6.1.  Policies ......................................................................................................................................... 33 
16.6.2 Process Description Overview .................................................................................................... 33 
16.6.3 Responsible Function/Business Unit .......................................................................................... 33 
16.6.4 Reference Documents – Additional Details ............................................................................... 33 
16.7.  Supplier Corrective Action (SCAR)....................................................................................................... 33 
16.7.1  Policies ......................................................................................................................................... 33 
16.7.2.  Process Description Overview................................................................................................... 34 
16.7.3. Responsible Function/Business Unit ........................................................................................ 34 
16.7.4. Reference Documents – Additional Details ............................................................................... 34 
16.8.  Supplier Audits...................................................................................................................................... 34 
16.8.1. Process Description Overview ................................................................................................... 34 
16.8.2. Responsible Function/Business Unit ......................................................................................... 34 
16.8.3. Reference Documents – Additional Details ............................................................................ 34 
16.9.  Supplier Report Cards .......................................................................................................................... 35 
16.9.1. Policies ........................................................................................................................................ 35 
16.9.2. Process Description Overview .................................................................................................... 35 
16.9.3. Responsible Function/Business Unit ......................................................................................... 35 
16.9.4. Reference Documents–Additional Details ................................................................................. 35 
17.  Anti-Counterfeit Program / Risk Assessment & Risk Mitigation Focus ............................................................. 35 
17.1.  Counterfeit Avoidance .......................................................................................................................... 36 
17.2.  Finished Goods vs Counterfeit Parts .................................................................................................... 36 
17.2.1.  “Finished Goods” ........................................................................................................................... 36 

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17.2.2.  "Counterfeit Parts" ...................................................................................................................... 36 
17.3.  Contain & Control .......................................................................................................................... 36 
17.4. Responsible Function/Business Unit ............................................................................................ 37 
17.5. Reference Documents–Additional Details .................................................................................... 37 
18.  Purchasing ................................................................................................................................................................. 37 
18.1 Purchasing Control Information ............................................................................................................... 37 
18.2. Purchasing Information .......................................................................................................................... 37 
18.2.1.  Verification of Purchased Product ............................................................................................ 37 
18.2.2.  Control of Production & Service ................................................................................................ 37 
18.2.3.  Validation of Processes for Production & Service .................................................................. 37 
18.2.4.  Reference Documents –Additional Details ............................................................................... 38 
19.  Managing Non-Conforming Material ...................................................................................................................... 38 
19.1.  Policies ................................................................................................................................................. 38 
19.2. Process Description Overview .............................................................................................................. 38 
19.3. Customer Agreements – Special Circumstances....................................................................... 38 
19.4. Supporting Processes .................................................................................................................... 38 
19.5.  Responsible Function/Business Unit .................................................................................................... 38 
19.6.  Reference Documents–Additional Details ............................................................................................ 39 
20.  Manufacturing and Operations Controls................................................................................................................ 39 
20.1. Reference Documents – Additional Details ................................................................................. 39 
20.2. Product Identification & Traceability ..................................................................................................... 39 
20.3. Handling, Storage, Packaging, Preservation & Delivery ....................................................................... 39 
20.4. Customer Property ................................................................................................................................ 40 
21. Measurement, Analysis and Improvement & Performance Evaluation .............................................................. 40 
21.1 Customer Satisfaction ........................................................................................................................... 40 
21.2.  Internal Audits ....................................................................................................................................... 40 
21.2.1.  Policies ......................................................................................................................................... 40 
21.2.2.  Process Description Overview................................................................................................... 41 
21.3. Responsible Function/Business Unit .......................................................................................... 41 
21.4. Reference Documents – Additional Details ................................................................................ 41 
21.5. Calibration ............................................................................................................................................ 41 
21.5.1.  Policies ......................................................................................................................................... 41 
21.6.  Responsible Function/Business Unit ........................................................................................ 41 
21.7.  Reference Documents – Additional Details .............................................................................. 42 
21.8.  On-Going Reliability Testing ................................................................................................................. 42 
21.9.  Responsible Function/Business Unit ........................................................................................ 42 
21.10.  Reference Documents – Additional Details .............................................................................. 42 
22. Corrective Action Request System (CAR8D) & Improvement............................................................................. 42 
22.1 Corrective Action Program Policies ....................................................................................................... 42 
22.2.  Process Description Overview................................................................................................... 42 
22.3. Responsible Function/Business Unit ........................................................................................... 43 
22.4.  Reference Documents – Additional Details .............................................................................. 43 
23. Preventive Action & Improvement .......................................................................................................................... 43 
23.1.  Preventive Action Request Program ................................................................................................... 43 
23.2.  Reference Documents –Additional Details ............................................................................... 44 
23.3. Process Control Plans ........................................................................................................................... 44 
23.3.1.  Policies ......................................................................................................................................... 44 
23.3.2.  Responsible Function/Business Unit ........................................................................................ 44 
23.3.3  Reference Documents – Additional Details .............................................................................. 44 
24. Appendix A: Semtech Sites Requiring Quality Manual Supplements ................................................................ 44 
Table 1 Sites Requiring Supplemental Quality Manuals ............................................................................ 45 
25. Appendix B: Site Application of QMS Process ...................................................................................................... 46 
Table 2 Site Application of QMS Process ................................................................................................. 46 
26. Appendix C: Organization Charts ....................................................................................................................... 51 

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26.1 Semtech Corporation ......................................................................................................................... 51 
26.2. Q&R Functional Organization.............................................................................................................. 52 
27. Appendix D: QMS Sequence & Interaction ......................................................................................................... 53 
28. Appendix E: Subcategory Support Flow .................................................................................................................... 54 
29. Appendix F: Elements of a Single Process / Risk Assessment Focus ............................................................. 55 
30. Appendix G: Process Map for Internal Risk / Risk Management - Opportunity....................................................... 56 
31. Appendix H: External Risk – Risk Impact / Probability Chart .................................................................................. 57 
32. Appendix I: QMS Relationship with ISO 9001 ....................................................................................................... 59 

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requirements demanded by ourselves and our
1. Quality Management System (QMS) customers;
Overview f. Quality objectives are set and are consistent
with our quality policies;
1.1. QMS Process & Sequence
g. Methods exist to monitor, measure and analyze
Semtech Corporation determined the need for these processes; and,
fifteen core quality management system processes h. Actions are taken to achieve planned results
that are applicable throughout the corporation: and continual improvement of these processes.
 Customer Focus
1.2. Quality Management System Policies
 Semtech’s Leadership Team Responsibilities
 Management Review The following QMS policies are applicable throughout
the company:
 Most Important Tasks (MITs)
 Resource Management  Individuals engaged in the review and/or approval
 New Product Introduction of QMS processes implemented through Oracle
 Managing Customer Contracts Agile PLM (PLM) shall be provided a unique
 Documentation & Key Datafile Management electronic address by Semtech’s I.T. group.
 Supplier Management  The unique electronic address stamp assigned
during the course of review or approval for QMS
 Purchasing
processes implemented through PLM application
 Managing Non-Conforming Material
is equivalent to handwritten approval.
 Manufacturing & Operation Controls
 As defined within this Quality Manual, Semtech
 Measurement, Analysis & Improvement Corporation continues to meet the documentation
 Corrective Action Request System requirements established in ISO 9001 and where
 Preventive Action applicable IATF 16949 standards to include;
The sequence and interaction of these processes  A quality manual, and quality policy
are described in appendix D. Appendix D: QMS  Quality objectives established through our MITs
Sequence & Interaction. program
The processes identified and detailed within this  Documented procedures and records required by
manual all utilize the same elements in determining ISO 9001 & IATF 16949 and other regulatory
risk assessment methodology of input, actions and standards or statutes.
outputs. Refer to Appendix F. Appendix F:  Documents and records necessary to
Elements of a Single Process. demonstrate the effective planning, operations
and control of our processes
Semtech Corporation’s Quality Management 1.3. Scope of Management Systems
System ensures that:
a. The entire organization focuses on customer Semtech Corporation is a global manufacturing
requirements (both internal and external) and company empowering a network of design,
that business processes are in place to enable manufacturing and test facilities. As these facilities
these requirements to be fulfilled; develop and execute their management systems their
b. The criteria and methods needed to ensure scope may vary slightly, but the overall intent is to
that both the operation and monitoring of these execute pursuant to Semtech’s goals and
processes are effective; requirements, relevant industry standards, while
c. The Quality Management System complies meeting customer requirements and expectations.
with the requirements of ISO 9001, where
applicable IATF 16949 and other appropriate 1.3.1 Semtech HQ
QMS standards; The Design, Development of Protection Product,
d. Resources and information necessary to Management of Manufacturing and Engineering
support the operation and monitoring of these Processes, the Marketing and Sales of Commercial,
processes are available; Military and Industrial Semiconductor Components,
e. Product quality, product reliability, and Modules, Assemblies and Associated Products.
business practices meets or exceeds the
quality, reliability and performance

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1.3.2 Semtech Neuchatel d. References lower level documents that are
implemented company-wide.
The Design, Development, Manufacture,
e. Provides guidance and policies for processes or
Production, and Test of Commercial and Industrial
sub-processes that may be implemented or
Semiconductor Components, Modules, Assemblies
customized at specified company sites.
and Associated Products.
f. Specifies which company site is required to
1.3.3 Semtech Reynosa have a supplemental quality manual.
g. Specifies which quality system processes are
The Design, Manufacture, Test of Commercial, applicable at each company site.
Industrial, Military Semiconductor Components,
Modules, Assemblies and Associated Products. Semtech sites may require quality manual
supplements when QMS processes deviate or need
1.3.4 Semtech San Diego, Semtech Plano: to be clarified to ensure effective local
The Design of Commercial, Industrial implementation. The Executive Vice President of
Semiconductor Components and Associated Q&R determines which sites are required to have
Products. quality manual supplements to this Corporate Quality
Manual.
1.3.5 Semtech Irvine The sites requiring a quality manual supplement are
Manufacturing and Operations control of silicon defined in; 24. Appendix A: Semtech Sites Requiring
integrated circuits and associated higher level Quality Manual Supplements.
products for video, optical, and data communication The local site Quality Manager also serves as the site
markets, and supporting activities for Design and ISO Management representative who is responsible
Development. to prepare and maintain the quality manual
1.3.6 Semtech Burlington supplement.
Semtech maintains certain quality management
The Design and Development, Manufacturing and system documents that are applicable companywide
Operations control of silicon integrated circuits and within PLM Document Management System.
associated higher level products for video, optical,
and data communication markets. Additions or exceptions to the corporate procedures
are maintained at local sites. Corporate quality
1.3.7 Semtech Kanata, Semtech Bristol, Management must review, approve or reject
Semtech Stansted UK: exceptions to corporate quality procedures.
The Design and Development of silicon integrated Since Semtech Corporation is a company of many
circuits and associated higher level products for sites, some sites may only be required to implement
video, optical, and data communication markets. and maintain a subset of QMS processes and/or their
sub-processes. The Executive Vice President of Q&R
determines which QMS processes and/or sub-
1.3.8 Semtech Colorado processes are required for each Semtech site.
Process development and manufacture of The QMS requirements for each site are specified in
wafer level packaging, die level packaging 25. Appendix B: Site Application of QMS Process.
and package assembly
The site ISO Management Rep ensures that the
1.4. Quality Manual Policies
combination of corporate procedures and site
Quality & Reliability group (Q&R) maintains this procedures address all applicable quality
document as the Corporate Quality Manual. This management system requirements.
corporate quality manual:
1.5 Control of Documents
a. Specifies Semtech’s Core Values
b. Specifies the corporate Quality Policy. Semtech Corporation maintains a documented
c. Specifies and describes the core quality procedure identifying and controlling the use of its
management system processes and their sub- production documents. Semtech Corporation also
processes. maintains a documented process for enabling revision
control and approval routings within our QMS. All

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electronically controlled documents are retrievable 1.9 External Reference Documents
and readable with access down to points of use. 1.9.1 ISO 9001
1.6 Hierarchy of Documents
1.9.2 AS 9100
Unless otherwise specifically agreed to or approved
1.9.3 ISO 14001
by the Corporate Quality Manager, in the event of
any conflict between the provisions of this manual, 1.9.4 IATF16949
forms, guidelines or requirements, the order of
1.9.5 OHSAS 18001
precedence is as follows: (i) the referenced process
procedure and any Addendum or any Appendices 1.10 Internal Reference Documents
thereto; (ii) and then Semtech Corporate Quality
Manual (iii) any applicable approved customer Related Documents as identified throughout this quality
requirement contract or agreement (iiii) as manual are applicable to the extent noted herein.
applicable the ISO, AS, IATF, or OHSAS standard. Additionally, Related Documents referenced
1.7 Adjunct Procedure or Specification throughout this quality manual provide further
background information and guidance. Within such
The procedures and specifications referenced referenced document there may contain listed
throughout this Quality Manual typically require no applicable related documents which must also be
adjunct procedure or specification. If a local site has considered.
an established process or procedure exceeding, not
circumventing, the guidelines and requirements of
the referenced procedure then such an adjunct 1.11 Control of Quality Records
procedure maybe authorized keeping the guidelines Semtech Corporation defines quality records as
below in mind. records that provide evidence of conformity to
Exception to this procedure or specification at the requirements and of the effective operation of the QMS.
local site level requires a local adjunct procedure Semtech Corporation maintains a documented
outlining the exception, approved and controlled procedure and controls required for the identification,
within PLM document management system and storage, protection, retrieval, retention and disposition
approved by both the site Quality Manager and the of such records. Semtech’s quality records are legible,
Corporate Quality Manager. Furthermore, an readily identifiable and retrievable.
exception clause must be inserted in their applicable
local Supplemental Quality Manual.
1.12 Definitions (Terms, Acronyms, and
When an exception is documented and approved, Abbreviations)
the Supplemental Quality Manual shall be identified
within the Relationship tab of the relevant local The terms and acronyms identified below are
adjunct procedure. typical in their use within Semtech’s quality

1.8 Undated Documents management system and not solely for the use
within this document.
User must verify current or applicable revision level
within PLM Document Management System prior to
use.

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1.12.1 PLM: Product Lifecycle Management 1.12.25 MCO: Manufacturing Change Order
1.12.2 CEO: Chief Executive Officer 1.12.26 AVL: Approved Vendor List
1.12.3 QAM: Quality Assurance Manager 1.12.27 QMS: Quality Management System
1.12.4 Q&R: Quality and Reliability 1.12.28 CCare: Customer Care Action Request
1.12.5 APQP: Advanced Product Quality Planning 1.12.29 SFDC: Sales Force Dot Com
1.12.6 PPAP: Production Part Approval Process 1.12.30 ERP: Enterprise Resource Planning
1.12.7 CAPA: Corrective Action, Preventive Action 1.12.31 SAP: Systems Applications and Products (in
Data Processing)
1.12.8 CAR: Corrective Action Request
1.12.32 MRB: Material Review Board
1.12.9 PAR: Preventive Action Request
1.12.33 NCMR: Non-Conforming Material Review
1.12.10 SCAR: Supplier Corrective Action Request
1.12.34 CF: Counterfeit / Fraudulent
1.12.11 NA: Not Applicable
1.12.35 OCM: Original Contract Manufacturer
1.12.12 NS: Not Scored
1.12.36 OEM: Original Equipment Manufacturer
1.12.13 QC: Quality Control
1.12.37 RMA: Return Material Authorization
1.12.14 HR: Human Resources
1.12.38 COD: Certificate of Destruction
1.12.15 LMS: Learning Management System
1.12.39 EMS: Environment Management System
1.12.16 OFI: Opportunity for Improvement
1.12.40 DMR: Design Modification Record
1.12.17 ORT: On-going Reliability Testing
1.12.41 PCN: Process or Product Change Notification
1.12.18 EICC: Electronic Industry Citizen Coalition
1.12.42 EOL: End of Life
1.12.19 CMRT: Conflict Mineral Reporting Template
1.12.43 RoHS: Restriction on Hazardous Substances
1.12.20 SAR: Supplier Action Request
1.12.44 REACH: Registration, Evaluation,
1.12.21 CFSI: Conflict Free Sourcing Initiative
Authorization and restriction of Chemicals
1.12.22 CFSP: Conflict Free Smelter Program
1.12.45 WEEE: Waste Electrical and Electronic
1.12.23 CR: Customer Request Equipment
1.12.24 ECO: Engineering Change Order

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1.12.46 3TGs: Tungsten, Tantalum, Tin and Gold. 2 Risk Management
Metals pertaining to conflict mineral program. The business of Semtech Corporation involves risk. In
1.12.47 IATF: International Automotive Task Force order for Semtech to be successful Semtech
acknowledges that it must consciously take risks where
1.12.48 SMD: Surface Mount Device the potential and probability of positive return is high and
1.12.49 MSL: Moisture Sensitivity Level eliminate or minimize risks that can only detract from
success.
1.12.50 IMDS: International Material Data System
Semtech Corporation carries out its business in an
1.12.51 RBA: Responsible Business Alliance environment that is not totally predictable. Semtech’s
(formally, EICC) employees, managers, and leadership team make
decisions and take actions where the results are
1.12.52 RMI: Responsible Minerals Initiative
uncertain and where the effects of decisions and actions
1.12.53 RRMI: Responsible Raw Material Initiative taken by others or of natural events cannot be fully
anticipated.
1.12.54 RLI: Responsible Labor Initiative (formally,
EICC Code of Conduct) In order to obtain excellent results, Semtech Corporation
must be successful in managing its risks and in
1.12.55 RRA: Risk Readiness Assessment managing and minimizing the damage associated with
1.12.56 RMAP: Responsible Mineral Assessment “damage risks”.
Process Semtech Corporation has taken action to identify
uncertain events and to take action to maximize the
1.12.57 CTQ: Critical to Quality contribution of opportunities and to minimize the
1.12.58 CTF: Critical to Function detriment of dangers. This supports the long term
profitable growth in an uncertain business environment.
1.12.59 CTS: Critical to Safety
Where risk management seeks to understand what
1.12.60 ADAS: Advanced Driver Assistance System might go badly in a business decision or business plan,
1.12.61 LiDAR: Light Detection and Ranging risks associated with opportunity based risk looks for
what might go better.[3]
2.1 Opportunity Based Risk
1.13 Terms Association To maximize the positive contributions of opportinity
The terms ‘production’ and ‘manufacturing’ are based risk, Semtech Corporation will continuously
used interchangeably throughout this document. identify opportunities, set goals, anticipate future
change and plan actions to realize opportunities and
goals according to the Annual Business Plan, MITs
1.14 Semtech Knowledge program, management reviews and Performance
Evaluations.
Semtech Corporation’s supervisors and managers Opportunities may arise at any time. The decision to
shall determine what knowledge and to what level is act or not to act on an opportunity should be informed
necessary for the various operation and processes by the relative probabilities of favorable or unfavorable
to achieve conformity of products and services. This outcomes and by the confidence of associated output.
training shall be maintained and be made available Some important risk factors are the potential effects of
to the extent necessary pursuant to 7.1.6 of ISO a change in marketing analysis, competition, regulatory
9001:2015 and IATF 16949. Such training and requirements, infrastructure, inaction and cost or return
knowledge may come as a result from several on investment.
sources such as;
 Source material from customers 2.2 Damage Risk
 Source material from standards, procedures
or specifications Damage risks can arise from the business
 Education, experience, training environment, from the physical environment, from
 Process or Product trends or analysis or the human environment and from historical events
or from unanticipated future events.
 Process modifications or updates

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To minimize the negative effects of damage risks, processes, and embedded in the culture and practices
Semtech Corporation will identify these types of throughout Semtech.
risks and will evaluate on a regular basis their
potential impact and the probability of their 2.4 Internal Risk Factors
occurrence.
Semtech Corporation has listed some internal
Semtech Corporation will take positive steps to
elements associated with opportunity risk which
determine the source of such risk and will take all
include;
reasonable actions to minimize or eliminate the
root cause, minimize the potential losses or to  Customer
compensate for them.  Marketing
 Quality
Where no action makes business sense, Semtech
 Business Units
Corporation will bear the risk with continuous
 Finance
prudent intelligence to ensure that timely action is
taken to minimize exposure to damage associated  Investor Relations
with such risk.  Legal
 Design
2.3 Process Methodology  Operations
 Information Technology & Security
Risk management can be described as the process  Sales
of proactively working with stakeholders to minimize
the risks and maximize the opportunity associated Refer to Appendix G: Process Map for Internal Risk –
with good management decisions.[5] Risks are about Risk Management Opportunity
the possibility of an adverse consequence.[6]
Semtech Corporation has identified key risks and
Good risk management relies on adaptability in assigned a method of impact – probability rating to
response to change.[7] Risk management ensures each. Refer to Appendix H: External Risk – Risk
that Semtech Corporation identifies and understands Impact / Probability Chart
the risks to which it is exposed.
Risk Factors based on SEC report provided by
Semtech Corporation continuously face Semtech Corporation.
environments in which uncertainty is constantly http://media.corporate-
challenging the existing ways of doing business and ir.net/media_files/IROL/99/99862/ar2018/assets/pdf/
the way that risk needs to be managed. However, Semtech_2018_10KAR.pdf
the upside to risk, that is often overlooked, is that the
feared uncertain event could have a desired
outcome. This is a positive risk or opportunity and 2.5 External Risk Factors
needs to be managed to ensure a good result.
Having a clear understanding of all risks allows Semtech Corporation has identified several external
Semtech to measure and prioritize them and take the risk factors impacting the corporation and business.
appropriate actions to reduce losses.[9] These factors include;
 Technology
Opportunity management is the process that  Market
converts the chance to decisiveness and is  Competition
increasingly becoming embedded in the culture of  Customer
organizations as they mature and broaden their  Material Sourcing Vendor
understanding of the value that managing uncertainty  Supplier Sourcing Backup
can bring.  Supplier Resources
 Supplier Certification
Semtech Corporation acknowledges that in order for  Semtech Certification
positive risk or opportunity management to be  Business Performance
effective in creating or protecting value it has  Business Cycle
become an integral part of the management

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 ASP 3 Context of the Organization: Semtech
 Business Interruptions Corporation
 Product Liability
 Product Inventory & Lifecycle Semtech Corporation, incorporated on December 19,
 Cost of Product Compliance 1960, is a supplier of analog and mixed-signal
 Risk to IP semiconductor products. Semtech Corporation
 Foreign Currency Market designs, develops and markets a range of products for
 Increase Tax Liability commercial applications, which are sold into the
 Industry Consolidation enterprise computing, communications, consumer and
 Distributor Termination industrial end-markets. Semtech Corporation's product
 Product Environmental and Conflict Minerals lines include Signal Integrity, Protection, Wireless and
Compliance Sensing, and Power and High-Reliability. Applications
for the industrial market include video broadcast studio
Semtech Corporation encourages each local sites equipment, automated meter reading, smart grid,
to assess risk unique to their location, business wireless charging, military and aerospace, medical,
performance, and other internal factors. security systems, automotive, Internet of Things (IoT),
industrial and home automation, video security and
surveillance, and other industrial equipment. Enterprise
2.6 Risk Rating Assignment computing end-markets include desktops, notebooks,
Semtech Corporation assigned ratings to each element servers, graphic boards, printers, monitors, datacenter
of the risk based on experience, training, and input related equipment, passive optical networks, storage
from stakeholders. networks and computer peripherals. Communications
Impact Probability chart and process assigns a rating end-market applications include third generation (3G)
to Impact, Probability, Detectability then through a or fourth generation (4G) or Long Term Evolution (LTE)
simple calculation wireless base stations, long-haul optical networks,
carrier networks, switches and routers, cable modems,
signal conditioners, wireless local area network (LAN)
 Impact X Probability and other communication infrastructure equipment.
Detectability
3.1 Signal Integrity Products
2.6.1 Ratings Definitions
Semtech Corporation designs, develops and
Ratings assigned are based on the calculation noted in
markets a portfolio of optical communications,
the table referenced above. Ratings levels span;
broadcast video, surveillance video, active cable
 1; Trivial transceiver and backplane products used in a
 2; Tolerable range of enterprise computing, industrial,
 3; Moderate communications and consumer applications. Its
 4; Substantial portfolio of integrated circuits (ICs) for optical
 5; Intolerable transceivers, backplane applications and high-
. speed interfaces ranges from 100 megabits per
Refer to Appendix H: External Risk – Risk Impact / second (Mbps) to 100 gigabits per second (Gbps)
Probability Chart for actions associated with the and supports industry standards, such as Fibre
ratings. Channel, Infiniband, Ethernet, passive optical
networks (PON) and Synchronous Optical
Networking (SONET). Its broadcast video products
2.7 Reference Documents – Additional Details offer solutions for video formats, ever increasing
Semtech Document # Cat Title data rates and evolving input/output (I/O) and
distance requirements.
SEMDOC004964 Quality Risk Management Program

Semtech Corporation sells advanced wired

communication and ultra-high speed

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Serializer/Deserializer (SerDes) products for long power regulation for enterprise computing,
haul optical transport communication. communications, consumer and industrial systems. Its
discrete semiconductor products consist of rectifiers,
3.2 Protection Products assemblies (packaged discrete rectifiers) and other
products that are used to convert alternating currents
Semtech Corporation designs, develops and markets into direct currents, and to protect circuits against high
protection devices, which are referred to as transient voltage spikes or high current surges. Its products are
found in a range of applications, including industrial,
voltage suppressors (TVS). Its portfolio of protection
solutions include filter and termination devices that military, medical, automotive, aerospace and defense
are integrated with the TVS device. Its protection systems, including satellite communications.
products are found in a range of applications,
including smart phones, liquid crystal display (LCD) 3.5 Semtech’s Competition
televisions (TVs), set-top boxes, tablets, computers, The Company competes with STMicroelectronics,
notebooks, base stations, routers, automobile and NXP Semiconductors N.V., ON Semiconductor
industrial instruments. Corporation, Infineon Technologies AG, Texas
Instruments Incorporated, Maxim Integrated
3.3 Wireless & Sensing Products Products, Inc., M/A-COM Technology Solutions
Holdings, Inc., Inphi Corporation, Broadcom Limited,
Semtech Corporation designs, develops and markets Applied MicroCircuits Corporation, Texas Instruments
a portfolio of radio frequency products used in a range Incorporated, Linear Technology Corporation, Maxim
of industrial, medical and communications Integrated Products Inc., Microsemi Corporation,
applications, and sensing products used in industrial Monolithic Power Systems, Silicon Laboratories, ,
and consumer applications. Its sensing interface Atmel Corporation, Analog Devices Inc. and Cypress
platforms can interface to any sensor and output Semiconductor Corp.
digital data in any form. The proximity sensing 3.6 Interested Parties
capability of its devices enables user interface Semtech Corporation strives to consistently provide
solutions for mobile and consumer products. Its product and services that meet our customer and any
wireless and sensing products can be found in a range applicable regulatory requirements. In the context
of applications in the industrial, medical and consumer herein Semtech has identified its interested parties and
markets. noted their needs and expectations.
 Sales & Marketing expect timely release of
Semtech's LoRa devices and wireless radio
product documents and customer request
frequency technology (LoRa Technology) is a long
processing
range, low power wireless platform that has become
 Business Unit Management and Engineering
the de facto technology for Internet of Things (IoT)
expect processing of Non-Conforming
networks worldwide.
Material Requests, and new products timely
release to market
3.4 Power & High-Reliability Products  Quality & Reliability expect timely processing
and closure of corrective action request
Semtech Corporation designs, develops and markets  Operations group expect complete reliability
power product devices that control, alter, regulate and testing on new products and notification when
condition the power within electronic systems. The failures occur
product types within the power product line include  External Customers expect robust and low
switching voltage regulators, combination switching cost product. Timely response to quality
and linear regulators, smart regulators, charge pumps issues, closures on corrective actions and
and wireless charging. Its Power products feature request for product information
integrated functionality for the communications,  Suppliers expect Semtech engineering and
industrial and computing markets, and small form quality support to address potential product
factor products for mobile phones, notebook issues, periodic performance review, and
computers, computer peripherals and other consumer support for customer visits and audits
devices. The primary application for these products is

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4 Core Values  Focus on what is right not who is right
Semtech’s Leadership Team (SLT) has developed  Acknowledge that debate contributes to
this list with the idea of “pursuing work and life productive meetings
with enthusiasm, creativity and a passion for
4.5. Fiscal Responsibility
excellence” embodied in five Core Values.
Key points;
 Teamwork and innovation in all areas
 Focus on efficiencies of time, work effort,
 Treat all individuals with dignity and
decision making and $ expenditures
respect
 Build a plan and work to meet or exceed that
 Honesty and integrity in all we do
plan
 Open and direct communications
 Treat every $ of the company’s money
 Fiscal responsibility respectfully
The SLT has defined these core values within a few  If in doubt, ask your boss
key points.
5. Quality Policy / Leadership Focus
4.1. Teamwork & Innovation In All Areas Semtech’s Leadership Team has determined that the
Key points; following quality policy: best expresses their overall
intentions and directions for the corporation; includes
 Common purpose; we all need to row in the our commitment to meeting and/or exceeding
same direction customer requirements; and, provides a framework
 Create an environment that facilitates freedom for establishing and reviewing quality objectives.
to innovate & achieve extraordinary results Semtech’s Leadership Team reviews this quality
 Take measured risks policy for suitability periodically throughout the year.
 Challenge the status quo Whenever the quality policy is modified, the change
shall be communicated using ‘best practice’ methods
4.2. Treat All Individuals With Dignity & Respect to ensure the quality policy is understood at
Key points; appropriate levels in the organization. First,
Corporate and Business Unit Managers will review
 Treat people the way you want to be treated
the change during their regular Staff meetings.
 Attack the problem not the person Second, Corporate Quality Manual is updated and
 Respect and value diversity of experience, routed on ECO for approval. Third, each Site ISO
culture and opinions Representative will prepare and send notification
using e-mail to appropriate employees. Each site is
 Learn from everyone – peers, subordinates,
encouraged to post professional displays of the
bosses, competitors and customers
quality policy as suitable to the environment. Finally,
4.3. Honesty & Integrity In All We Do all existing policy statement displays will be changed
Key points; to reflect the new policy.
 Never compromise your integrity Semtech measures the effectiveness of the Quality
Policy through a variety of channels. They include but
 Hold everyone accountable and recognize are not limited to;
each other’s contributions
 Design wins
 Explicitly communicate goals and standards of
behavior  Marketing and comparative analysis
 Do the right thing even when no one is looking  New product introduction through product
or will ever find out realization
 Customer Report Cards
4.4. Open & Direct Communications
 Quality system cycle time improvements
Key points;
 Supplier and Internal quality audits
 Communicate clearly and candidly
 Challenge people, but learn to listen

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5.1.3. Policy Goal #3:
Quality Policy Performing our work to the highest level of quality
workmanship through;
Semtech Corporation pledges to provide ever-
improving value and satisfaction to our customers  comprehensive training and On The Job
by: training
 Providing innovative and technically superior  measuring production output to sustain
products and services that meet or exceed customer orders
their expectations;  qualifying core suppliers that meet or
 Continuously improving our organizational exceed our industry certification
performance and capabilities; requirements
 Performing our work to the highest level of  monitoring process Cpk
quality workmanship;  conducting supplier audits to ensure
 Ensuring that our subcontractors and suppliers compliance to Semtech and customer
meet and exceed our quality standards; requirements
 Establishing and reviewing key performance 5.1.4. Policy Goal #4:
measures & objectives, taking action as
needed; and, Ensuring that our subcontrators and suppliers
 Working to achieve the lowest cost of meet and exceed our quality standards by;
ownership for our customers and suppliers.  Perodic performance assessments such as
5.1 Achieving Semtech’s Goals / Planning Quarterly Business Reviews between
Focus Semtech’s executive management,
operations and quality and supplier’s
5.1.1 Policy Goal #1: executive management
Provide innovative and technically superior  Flow down customer requirements to
product and services that meet or exceed our suppliers and relevant Semtech
customer’s expectations through; stakeholders when received through
customer request process
 marketing and competitive analysis driving  SQE will monitor supplier processes to
more complete business concepts ensure no supplier changes occur without
Semtech’s direct approval
 customer collaboration on new product
introduction and ideas to help drive
prototype evaluations 5.1.5 Policy Goal #5:
 utilize up to date and innovative design Establishing and reviewing key performance
tools and modeling techniques measures & objectives, taking action as needed by;
5.1.2. Policy Goal #2:  holding periodic management reviews
between executive management and their
Continuously improving our organizational
staff weekly, quarterly or semi-annually
performance and capabilities by;
 conduct annual MITs and performance
 measuring our performance against our evaluations meeting established objectives
competitors through customer and other 3rd and goals
party audits,
 taking action when necessary such as 5.1.6 Policy Goal #6:
creating Preventive Action or Continuous
Improvement Projects in PLM. Working to achieve the lowest cost of ownership for
our customers and suppliers by;

 With every new design or new technology,

Semtech’s marketing, design and product

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engineering with operations and SQE Approved MITs Score sheets are the quality records
conduct process evaluations and new for this QMS element.
product designs utilizing alternative
6.2. Department Roles & Responsibilities /
material and supplier sources for the most
Leadership Focus
cost effective product without
compromising product quality 6.2.1 Administration & Finance
Finance provides timely and accurate financial
6. Semtech’s Leadership Team Commitment information to managers; analyzes and reports results
and Responsibilities / Leadership of operations; identifies, analyzes and reports key sales
and operational trends; and, ensures adequate internal
Semtech’s Leadership Team is responsible to controls exists over the Company’s assets. In addition
identify resource requirements, provide adequate Finance ensures assets and liabilities are properly
resources and assign trained personnel for stated and valued in financial reports; prepares
management, performance of work and verification accurate financial reports for internal (managers) and
activities including internal quality audits. The external (IRS, SEC) customers. Finance strives to
leadership team can provide evidence of its maximize return on assets and equity; and, ensures the
commitment to the development and Company operates to drive value for our shareholders,
implementation of the QMS and continually improve customers and employees.
its effectiveness by communicating to the company Administration creates support infrastructure in order to
of meeting customer as well as statutory and empower our employees and ensure customers and
regulatory requirements, establishing the quality vendor’s requirements are fully supported.
policy, ensuring that quality objectives are
established, conducting management reviews and 6.2.2 Chief Marketing Officer (CMO)
ensuring adequate resources. The President and
CEO of Semtech Corporation, along with his Chief Marketing Officer leads sales management,
leadership team, have taken the responsibility and product development, distribution channel
authority as defined within this manual and other management, marketing communications (including
relevant corporate documentation, to empower and advertising and promotions), pricing, market research,
designate key personnel. This has been and customer service. The CMO is a member of the
communicated and continues to be communicated SLT and participates in corporate and board level
through our employee indoctrination training. meetings and reviews.
Additionally, Semtech’s Leadership team can
ensure that customer requirements are determined The CMO leads activities to establish corporate
and are met with the aim of enhancing customer strategies by monitoring, analyzing and reporting
satisfaction. major market trends utilizing some marketing concepts
such as;
6.1. Most Important Tasks (MITs)
Semtech establishes quality performance objectives  Analytical tasks, such as pricing and market
at relevant functions and business units by setting research,
quarterly Most Important Tasks (MITs). These
performance objectives may include: customer,
 Creative tasks such as designing advertising
product, service, operations, market, competitive
and promotions,
comparisons, continual improvement, supplier,
employee, resource, cost and/or financial  Interpersonal tasks such as coordinating
objectives. Each Senior Manager: determines in many different styles of thinking in a single
his/her function or business unit the personnel who team.
will have MITs goals; ensures that MITs are
measurable and consistent with the quality policy; The CMO responds quickly to changing
and, scores the individual’s performance to MITs at circumstances in the industry, and must formulate a
the end of the quarter or annually as applicable. plan to bridge the company's understanding of a
particular product, sales strategy, or marketing idea.
MITs goals are considered company confidential
Each of these products comes from a different
and are only auditable by Semtech’s ISO registrar.

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business unit, so the CMO must be a nexus of 6.2.6 Information Services
information: it is a highly receptive role, with
Information Services establishes the enterprise-wide
involvement in departments such as, but not limited
information & communications architecture; selects
to, production, information technology, corporate
information & communications technology standards in
communications, documentation, public affairs,
support of the implementation of the enterprise-wide
legal, human resources, and finance.
information & communication architecture; coordinates
6.2.3 Chief Technical Officer (CTO) the investigation and implementation of emerging
information & communication technologies and
Chief Technical Officer leads activities to establish
services across the enterprise; assists in the
corporate strategies by monitoring, analyzing and
identification of business opportunities and
reporting major market trends and advances in
implementing business applications to meet corporate
product and process technology. Corporate Technical
and enterprise-wide business requirements; and,
Officer participates in the Business Unit’s product and
provides enterprise-wide executive education to
technology road map discussions and ensures that
improve awareness of the impact of information
the ‘served available market (SAM)’ for the served
technology on the business.
platforms is increased by identifying adjacent product
opportunities. CTO actively pursues product 6.2.6.1 Reference Documents – Additional Details
opportunities via various means such as: intellectual Semtech Document # Cat Title
property licensing, product licensing, company
AROS-7STPKY IT IT Change Management Policy
acquisition, product line acquisition or by taking an
equity position in start-up companies. AROS-7STPND IT SDLC Major Change Procedure

6.2.4 Human Resource AROS-7STPPQ IT SDLC Minor Change Procedure

The Human Resource (HR) Department contributes to

the bottom-line performance by developing and 6.2.7 Operations & Manufacturing
implementing world class HR business processes,
programs and services that attract retain and motivate Operations and Manufacturing group implements,
employees. These business processes ensure that maintains and continuously improves a company-wide
managers are equipped with the tools and knowledge operations, manufacturing, planning and inventory
necessary for creating and maintaining a productive tracking system that assures product quality, product
and inspiring working environment while optimizing built to the highest level of quality workmanship,
the potential of the human resource at Semtech. meeting customer requirements, company goals and
Develop monitor and track employee training and expectations and customer satisfaction. Operations
development goals while sustaining the Learning group leads and promotes total quality management
Management System tool. values, practices, and principles to continuously reduce
cost of product ownership by improving manufacturing
6.2.5 Sales & Marketing performance and capability through a system of
Sales & Marketing (S&M) provides the corporation measuring key performance indicators and objectives
timely and accurate booking forecasts by region: by for our suppliers including investment in advanced
customer, and, by product. Sales and Marketing also technologies, equipment, and facilities.
manages order entry while providing company-wide 6.2.7.1 Zero Defect Manufacture
sales administration. In addition, S&M communicates
with customers on all aspects of business such as In the course of manufacturing product, Semtech
pricing, delivery information and backlog Corporation ensures that process capabilities will
management. Through the field application satisfy automotive quality requirements to meet the
engineering organization, S&M drives design win zero (0) defect target.
activities that support future company growth. Sales 1. Develop and execute an Advanced Product
and Marketing implements product, platform and field Quality Planning (APQP) with zero defect
sales strategy defined jointly with business units. target
Sales and Marketing are responsible for market 2. Develop and monitor Design FMEAs to
communication, public relations and advertising. identify risk and prioritize mitigation

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3. Utilize mature technologies and measure 6.2.8 Quality & Reliability
Cpk of critical manufacturing processes
Quality & Reliability (Q&R) implements, maintains and
4. Develop and monitor Process FMEAs to continuously improves a company-wide quality system
identify risk and prioritize mitigation that assures product quality, reliability and customer
5. Minimize variation in products by applying satisfaction. Quality & Reliability leads and promotes
best practice for; Statistical Process Control total quality management values, practices, and
- SPC, Statistical Bin Analysis - SBA, principles to continuously improve performance.
Statistical Bin Limit - SBL, and Part Average Quality & Reliability demonstrates Semtech's effective
Testing – PAT. quality system to us and to our customers by achieving
6. Apply Measurement System Analysis and maintaining registration to ISO 9001 & IATF 16949,
(“MSA”) pursuant to AIAG reference AS9100 and MIL-PRF-19500 quality systems
standard, to determine the extent to which a standards. Quality & Reliability leads the effort on
variation within the measurement process continuous improvement of our current quality system
contributes to overall process variability. to meet the ISO 9001 & IATF 16949 standards as well
as pursuit of other industry and professional quality
7. Gather data and product information
system standards.
supporting Production Part Approval
Process (PPAP) 6.2.9. Supply Chain Management
8. Plan and apply an enhanced control plan to The Vice President of Supply Chain Management, VP
screen product with any outlier SCM, drives the supply chain processes and systems
characteristics. to ensure Semtech’s senior management
9. Qualify automotive and specific application commitment and execute strategic decision making.
product to meet AEC Q100, Grade 1 or The VP SCM has emerged as a key stakeholder in
Grade 2 requirements. the company to make supply chain transformation
10. Plan and perform on going reliability testing happen. Semtech’s Leadership Team expects the
(ORT) to guarantee the stability and supply chain organization to deliver more than just
conformity to specifications over product’s efficiency – it is being asked to deliver innovative cost
lifetime. reduction strategies to help grow the company and to
present a market strategy differentiator. A goal of the
6.2.7.1.1. Reference Documents – Additional
SCM organization is to review the supply chain
Details
process in order to find opportunities to improve
Semtech Document # Cat Title Semtech’s supply chain planning processes and
SEMDOC004883 QA APQP Process & Procedure supply chain technology improvement.
KFID-4JCSEQ QA Quality Planning
Supply chain planning is the part of the end-to-end
Supply Chain Management (SCM) with the potential
SEMDOC004418 QA PPAP Process to provide market differentiation for Semtech
Corporation. The specific processes that are an
integral part of SCM are: supply chain network design,
6.2.7.2 Failure Rate demand forecasting, inventory optimization, supply
planning, and Sales & Operational Planning, S&OP.
Semtech Corporation is committed to reach a zero
(0) defect quality standard. In order to accomplish Sales and operations planning (S&OP) is an
this, defects are measured by defective parts per integrated business management process through
million produced (“PPM rates”), and reviewed which the executive/leadership team continually
quarterly by Semtech management and shared with achieves focus, alignment and synchronization
our manufacturing partners. Continuous among all functions of the organization.
improvement is required with all ppm goals to reach Supply Chain Management and Planning serves as a
the zero (0) defect target. Semtech calculates the solution to enable Semtech to achieve supply and
failure rate from all confirmed nonconforming demand goals through greater optimization of
returned Products. inventory management, forecasting, customer service
and finance.

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6.2.10 Business Development promoting awareness of customer requirements
throughout the organization.
The Vice President of Business Development is
responsible for new business generation through These appointments are documented as site Quality
marketing activities, business prospect Managers in Appendix C 23.2 Q&R’s Functional
identification, nurturing & closure. In the area of Organization Chart. The designated Corporate ISO
new business acquisition, penetrate target Management Representative serves as the ISO
accounts and uncover new companies and Management Representative for Semtech Corporation
stakeholders, and support Semtech account as well as for sites where a site representative is not
managers with qualified sales opportunities. available.
At such sites, a liaison is identified and aids in any
dissemination of materials or scheduling of training for
6.2.10.1 Artificial Intelligence
personnel at that site. These liaisons work closely with
The Artificial Intelligence Group was established the Corporate ISO Management Representative.
to pursue vertical market opportunities including
sophisticated, yet simple-to-create, intelligent IoT 8. QMS Continuous Improvement / Planning
systems and products using ‘Aimmi’. Aimmi is a
highly scalable, real-time, self-adapting, rule and The Executive Vice President of Quality & Reliability,
pattern-based feedback control system. This orchestrates the management’s review of Semtech’s
system accepts multiple inputs from any sensor or QMS on a quarterly basis. He/she shall ensure that
online data source, synergistically combines improvements to the QMS are conducted in a controlled
these to make intelligent decisions, and then manner and that the integrity of the QMS is maintained
initiates the suggested actions. The initial focus during the improvements. The QMS review for
of our AI team will be on LoRa based products for continuous Improvement may take into consideration
water usage optimization. management review findings; results of internal,
customer and supplier audits; customer feedback;
process performance, cycle times, product
6.3 Business Unit Manager’s Roles & conformance, and special needs of Semtech’s internal
Responsibilities / Leadership Focus customers.
Semtech Corporation organizes product lines into Complete Management Review of the QMS Continuous
business units. Senior Staff determines the number, improvement efforts are quality records and placed in
scope, product lines and market segment for each PLM as Continuous Improvement Projects (CIP).
business unit. Business units are added or scope
changed as the corporation grows. 9. Customer Focus
Each business unit is lead by a Business Unit 9.1. Customer Care
Manager. Each Business Unit Manager select,
Semtech Corporation maintains a worldwide Customer
designs and qualifies leading edge products, sources
Care Action Request System commonly referred to as
manufacturing, and sells and markets a wide range of
the CCARE system. This CCARE process is
products in their selected markets.
comprised of two types of customer requests, Logistical
Up-to-date information on Semtech’s Business Units and Complaints. Logistical CCare system logs and
and the products associated with the business unit tracks customer issues such as: Return Material
can always be found on Semtech’s Web Site: Authorizations, Repair Disposition Authorization, scrap
www.semtech.com. allowances, marketing incentive programs maintained
within Semtech’s ERP, SAP. Customer complaints,
7. Management Representative(s) requests for failure analysis are logged and tracked
The Executive Vice President of Quality & Reliability within SalesForce (SFDC). The CCARE process and
appoints member(s) of management who, irrespective its support systems are implemented corporate wide.
of other responsibilities, has responsibilities and 9.2. Customer Care Policies
authority that includes: ensuring that processes of the
quality management system are established and  Semtech employees can initiate the CCare process
maintained; reporting to Semtech’s Leadership Team whenever a customer issue(s) needs to be
on the performance of the quality management addressed that cannot be resolved within 24 hours
system, including needs for improvement; and, and a response to the customer is either required or

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desirable. At this point of the process, a 9.3.2. Reference Documents – Additional
meaningful dialog is opened with the customer and Details
key Semtech stakeholders. Semtech Document Cat. Title
 Semtech employees interface with a member of #
Semtech’s sales group to get the proper Logistical
PLOT-4LJP6Z Quality CCare Program &
or Complaint driven inquiry initiated and workflows Instructions
routed..
 Data contained or generated within the CCare
process / application are the quality records for this 9.4. Customer Requirements Review
QMS element.
Semtech reviews customer requirements prior to our
9.3. Process Description Overview commitment to supply product(s). These procedures
Any Semtech employee may initiate the CCare ensure that:
process. The site Quality Assurance (QA) Advocate  Product requirements are clearly defined;
and Inside Sales Representative reviews each  Contracts or order requirements differing from those
request. Once accepted, SAP, or the SFDC auto- previously expressed are resolved; and
generates and forwards an acknowledgment to the  We have confirmed Semtech’s ability to meet the
customer. This signifies that Semtech is aware of a defined requirements.
customer issue. Customer Acknowledgement is
When a product requirement changes, Semtech will
dispatched within 24 hours of acceptance or approval.
raise a “Change Order” or “Customer Request” against
The QA Advocate is auto-assigned based on the that document to review and approve changes and
product and business unit affected. The Quality ensure that relevant personnel are made aware of the
Advocate coordinates all Semtech changed requirements.
activities/resources worldwide to address the CCare
The Customer Request (CR) process within PLM
to the satisfaction of the customer. The Advocate goal
ensures appropriate communication with customers in
is to verify the CCare with the Customer within 72
relation to product information, inquiries, contracts or
hours. Verification to the customer signifies to the
order handling, customer feedback and amendments.
customer that Semtech accepts the CCare and will
tra8ck it until closure. Records of these reviews are posted and maintained as
quality records within PLM as Customer Requests.
The Quality Advocate may send interim reports to the
customer as appropriate. 9.4.1 Process Description Overview
The CCare system uses the 8D corrective action Sales and Marketing raises a Customer Request;
problem solving method. Document Review whenever a customer submits a
Upon completion of the CCare, the Quality Advocate document to Semtech and requests a formal review,
posts reports, data or corrective actions within the and it cannot be resolved thru the Purchase Order
system as necessary. The Quality Advocate closes system.
the CCare which triggers notification to the customer Examples of document types include but are not limited
account / sales representative and Field Applications to: product specifications, general procurement
Engineer (FAE) to download and sends to the guidelines and procedures, drawings, terms and
customer the final report and if applicable Corrective conditions, quality system requirements etc.
Action report. This CCare closure process signifies
Customer Requests: Document Reviews are initiated
that Semtech has concluded all activities and closed
prepared and stored within PLM as quality records.
the CCare. The Quality Advocate makes every effort
to close all CCares within 17 days from acceptance. The originator first reviews the documents already in
PLM to determine if the document was previously
9.3.1. Responsible Function/Business Unit
reviewed.
Quality & Reliability ensures the effectiveness of this
If the document was already reviewed and our
QMS element and measures the effectiveness
response is still applicable, then our response is sent to
through cycle time to complete FA cases.
the customer.
If the document was already reviewed and our
response is no longer applicable, a new Customer

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Request is initiated. The document is reviewed again 9.5.1.1. Policy – Automotive Product
for adequacy.
Semtech has accepted the automotive standard with
9.4.1.1. Responsible Function/Business Unit regards to changes affecting automotive grade
Quality & Reliability ensures the effectiveness of this product and customer requirements.
QMS element.  Product or Process changes affecting form,
9.4.1.2. Reference Documents – Additional fit, function, reliability, or quality must have
Details customer approval before shipping.
Semtech Document # Cat Title  The customer response requirements noted
Reviewing Customer
in JEDEC 46 will not apply.
SFBN-53SU7Y Quality
Requirements  Product or Process changes affecting
Customer Request Process Automotive grade product will be
SEMDOC000724 Quality
& Procedure communicated to customers on its own PCN
Form and not combined with standard catalog
product.
9.5. Customer Notifications  Automotive PCNs will have their own unique
Semtech Corporation provides four types of change PCN number for complete traceability,
notification to our customers: Change Notifications, tracking, document gathering, review and
End-of-Life Notifications, Waivers and Quality Alerts. approval process.
9.5.1 Change Notifications 9.5.2. End-of-life Notification
Semtech provides a 90 day advanced notification to Whenever the company determines it will no longer
customers who have entered into a notification manufacture certain product(s), Semtech will issue an
agreement. In general, Semtech notifies; whenever End-of-Life (EOL) notification to all customers who
possible, on major product or process changes that have purchased the affected product(s) within the
affect the form, fit, function or reliability of products. previous 24 months and who maintains a notification
Should business conditions warrant a less than 90- agreement with Semtech.
day notification, it will be specified in the change The notification will contain a last time buy date for the
notification letter. affected product(s). Customers may place an order for
Customers will be provided an opportunity to the product any time prior to the last time buy date.
accept/reject a change within the specified period. If Semtech will make all reasonable attempts to provide a
a customer does not respond within the specified 180 day advanced notification on the company's intent
period, Semtech will assume that the customer has to discontinue the manufacture of certain products.
accepted the change. Should business conditions warrant a less than 180-
Customers who maintain a notification agreement day notification, it will be specified in the notification
with specified customer requirements will be adhered letter.
to. The notification may contain references to suitable
For customers who do not accept the change, Sales, replacement parts; or, indicate the last day that the
Marketing, Operations and Q&R will work with the company will ship the affected products.
customer to determine the next step(s).
9.5.3. Waivers
Semtech can postpone the change until the
outstanding customer(s) have approved or rejected Whenever Semtech business unit engineering,
the change. operations or Quality Assurance determines that
certain product will not fully meet customer or
Semtech reserves the right not to follow through with
Semtech standards or requirements, a waiver will be
a change published in a Process Change Notification
generated and forwarded to the customer.
if the qualification of the change is unsuccessful or if
business conditions require that the proposed change Signed customer approval must be received and
be discontinued. Under such situations, a change posted in PLM BEFORE affected product is shipped.
cancellation will be dispatched to customers where a Under emergency conditions, an email, noting
change notification has been previously made. acceptance of the waiver is allowed and shipment can
be made. However, business unit engineering and

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sales must follow up with the customer to obtain a 9.5.7. Reference Documents – Additional Details
signed waiver.
9.5.4. Quality Alerts
Whenever Quality Assurance determines that certain Semtech Document # Cat Title
product is discrepant and has already been shipped Customer notification &
to customers, Quality Assurance raises a Quality Alert Disclaimer guidelines
notification to advise customers of the discrepant KFID-4JCQ2S Quality
Affecting Semtech
product. products
The Quality Alert contains a description of the
discrepant condition, a listing of affected products, 9.6. Failure Analysis
and appropriate traceability information such as date Semtech’s Failure Analysis (FA) Lab contains state-of-
codes and lots numbers. In addition, instructions will the-art optical analysis, imaging and material analysis,
be provided on how to handle the discrepant product video imaging and storage, non-invasive inspection
or return the product for replacement. A return equipment, package decapsulation, automated test
material authorization (RMA) number maybe included equipment (ATE) as well as reactive ion etching, a
if appropriate. If known at the time the Quality Alert is scanning electron microscope and a wet chemical
issued, it may also contain the root cause, corrective bench. In order to ensure rigorous tracking and prompt
and preventive actions. response back to our customers, customer FA jobs are
9.5.5. Process Description Overview submitted through the CCare process via SFDC and
monitored and tracked through PLM.
Quality Assurance is responsible to process Change
Notifications and Quality Alerts using the Customer 9.6.1. Policies
Documents application database. Request for End-  Any Semtech employee may submit a Failure
of-Life Notification can come from a business unit Analysis job on behalf of a customer using the
representative, operations staff or from the Sales CCare process / system resulting in a case
group. The End-of-Life process is also initiated and generation in Sales Force (SFDC).
prepared in PLM Document Management System  Data contained in the CCare process / system,
along with an ECO changing the lifecycle of the SAP and SFDC, and PLM are the quality records for
affected finished good or material source from this QMS element.
Production Ready to End of Life.
Once prepared, the document is circulated to 9.6.2. Process Description Overview
appropriate personnel for review and approval. After Any Semtech employee may initiate a Failure Analysis
approval the notification is sent to the customer using job on behalf of a customer using Sales Force (SFDC),
e-mail. customer complaint system. The site Quality Advocate
 Semtech Corporation uses the applicable and Inside Sales Representative reviews each request.
PLM quality process and workflows to Upon approval of the complaint request, the SFDC
generate, prepare, track and gain approval for system and SAP generate an Return Material
the quality processes referenced in 8.3. Authorization tracking number (RMA) within the
authorization letter. This letter is sent automatically to
the customer with information as to where to send the
9.5.6. Responsible Function/Business Unit material. This process confirms to the customer that
Quality & Reliability ensures the effectiveness of the devices may be returned to Semtech for Failure
this QMS element through timely notifications and Analysis. Once the suspect parts are received, the QA
tracking customer responses. Advocate and Inside Sales Representative (ISR) are
auto-notified, a system generated acknowledgement
letter is sent to the customer. The Failure Analysis (FA)
group is also notified. The FA group generates a
Failure Analysis request in PLM, which will help in
monitoring, tracking the report review and approval
process. Customer acknowledgement is sent within 24
hours upon receipt of material.

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The FA Lab’s goal is to verify pass/fail status of the meeting Semtech’s and our customers’ requirements.
suspect parts in less than 4 days from receipt of parts.
10.1. Process Description Overview
The FA Analyst serves as the Quality Advocate until
the root cause is determined. The FA Lab makes Semtech has developed a set of top level guidelines
every effort to determine the root cause for failed for automotive grade product from conception through
devices in less than 14 days from receipt of parts. design, test and release utilizing industry established
Interim reports are sent to the customer as necessary. checklists and data gathering to achieve the required
Once root cause is determined, the FA Lab issues a quality meeting Semtech’s and our customers’
final report to the customer, signifying root cause has requirements as noted below:
been determined and the FA job is being closed.  Quality and Engineering will review and
If additional corrective action is required to ensure determine capability of supplier through the
diagnosed non-conformities do not recur, the CCARE Advanced Product Qualification Plan (APQP)
will remain open as the 8D corrective action problem checklists. Work with supplier, SQE group,
solving method continues. Once the FA Job is closed, and engineering to resolve any
the QA Advocate will continue to coordinate all inconsistencies or gaps found in the APQP
Semtech activities/resources worldwide to address Submittal checklist.
the CCARE to the satisfaction of the customer.  Marketing review of new product business
The Quality Advocate may send interim reports to the case to determine which product should be
customer as appropriate. qualified to AEC Q100 and determine what
Upon completion of the CCARE, the Quality Advocate grade.
will post the final report, data, and if applicable  Reliability group will review and develop
corrective action with the Case file in SFDC. The qualification plan based on marketing input
Case is closed which will trigger notification to the ISR and industry standard using AEC Q100
and FAE to download the reports and send them to guidelines.
the customer. If warranted, the Final FA Report may
 Quality group will review and initiate
serve as the closure letter. The closure letter to the
Production Part Approval Process (PPAP)
customer signifies that Semtech has concluded all
document gathering activities.
activities and closed the CCARE. The Quality
Advocate strives to close all CCARES within 17 days  Quality group will review part BOM and add
from acceptance. part and product information into International
Material Data System (IMDS).
9.6.3. Responsible Function/Department
 Quality group will develop and sustain a
Quality & Reliability ensures the effectiveness of this process and product support group
QMS element through timely response and closure. throughout the life cycle of the product. This
team will be chaired by the business unit
quality manager and the members will include
9.6.4. Reference Documents – packaging, failure analysis, product
Additional Details engineering, test engineering, and SQE
Semtech Document # Cat Title supporting fabrication and assembly.
CCARE Program &
 Sustain product traceability and quality
PLOT-4LJP6Z Quality records for twenty (20) years. Traceability
Instructions
and quality record maintenance is defined
between the automotive supplier at fifteen
10. Quality Planning / Operations & Planning
(15) years and an additional five (5) years
Focus upon transfer to Semtech’s document
Quality planning for Automotive Grade product is an management system.
integral part of each stage in the review process of
customer requirements from the request for quote to 10.2. Reference Documents – Additional
design input through final delivery. It is a Details
comprehensive system that shall give consideration Semtech Document # Cat Title
to the following activities to manage risk while
KFID-4JCSEQ Quality Quality Planning

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Semtech Document # Cat Title review; What is not working; and, Suggested actions
for improvement.
International Material Data
SEMDOC001496 Quality
System (IMDS) Process The QMS management review also determines
Advanced Product Quality
whether the quality policy should be amended.
SEMDOC004883 Quality
Planning Procedure These management reviews may take on several
APQP Submittal forms. The QMS elements may be addressed in
Quality APQP Submittal Checklist whole or broken down by elements.
Checklist
Production Part Approval Internal Communication, as defined within ISO 9001
SEMDOC004418 Quality
Process Procedure & IATF 16949, has been accepted and adopted by
Customer Request Process
Semtech to ensure that appropriate communication
SEMDOC000724 Quality processes are established and that such
& Procedure
communication takes place regarding the
effectiveness of the QMS.
11. Management Review / Performance
Evaluation Q&R records all the inputs from the management
reviews and documents the improvement efforts.
Semtech continually reviews the quality management This documentation is the quality record for reviewing
system to ensure its suitability, adequacy and the effectiveness and suitability of Semtech’s quality
effectiveness using four key methods: QMS Review management system.
for Continuous Improvement, Quarterly Business
Reviews, and Site QMS Reviews. In combination,
these methods evaluate the need for changes to our 11.2. Quarterly Business Reviews
QMS including the quality policy and quality Semtech conducts regular business reviews at the
objectives. corporate headquarters, or at the discretion of the
Based on these reviews, strategic or long term CEO, remote business unit site. The measures or
improvements needed to our QMS are addressed and indicators reviewed best represent the factors that
documented within the Management Review lead to improved customer, operational, and financial
prepared by Q&R. Short Term Improvements to our performance. These comprehensive set of measures
QMS are addressed and documented in quarterly 6.1. or indicators tie to customer and/or organizational
Most Important Tasks (MITs). Issues needing performance requirements representing a clear basis
immediate attention are addressed as appropriate. for aligning all activities with the organization's goals
through the 5.1 Most Important Tasks (MITS)
11.1. QMS Continuous Improvement /
process.
Improvement & Performance Focus
Semtech reviews the suitability and effectiveness of The Executive Vice President of Q&R prepares and
delivers a comprehensive review of the company’s
our quality management system through periodic
management reviews. Q&R sponsors and conducts quality, reliability, failure analysis findings, CCARE,
these management reviews at least quarterly. The internal audits, supplier performance, follow-up from
prior reviews, and progress against the QMS
QMS review for continuous Improvement may take
into consideration management review findings; Continuous improvement efforts.
results of internal, customer and supplier audits; 11.3. Responsible Function / Business Unit
customer feedback; process performance, cycle Q&R tracks actions/decisions made which are treated
times, product conformance, and special needs of as quality records when so generated and posted
Semtech’s internal customers. within PLM or attached as an item within a quality
The Executive VP of Q&R makes the final process workflow.
determination on the scope of any major continuous Q&R tracks agendas, minutes, decisions, actions
improvement project and then instructs the and/or suggested improvements from these business
Corporate ISO Management Representation to reviews. These are treated as quality records and
begin implementation. stored in PLM Discussion application designed for
For each QMS element in Semtech’s quality manual, tracking meetings and action items.
the management review solicits feedback on: What
is working well; Improvements made since the last

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11.4. Site QMS Reviews relevance and importance of their activities and how
Each Semtech site with a named ISO Site they contribute to the achievement of the quality
Management Representative as defined in, 26.2. objectives, and maintain appropriate records of
Q&R Functional Organization, may also conduct a education, training, skills and experience.
complementary review at least every six months. Human Resources is responsible for the following
These reviews focus on the site’s quality, reliability, training:
failure analysis findings, CCARE, internal audits,  Initial overview orientation for Hazard
supplier performance, follow-up from prior reviews, Communications, Occupational Safety and
and progress against the QMS improvement plan. Health Program, and ISO 9001 & IATF 16949
The site ISO Management Representative tracks Standards.
actions/decisions made which are treated as quality  Annual ISO 9001 & IATF 16949 Standards
records. training.
In many cases the Quality Assurance Quarterly  Initial Overview and Orientation of all company
Business Review serves this function. Policies and Procedures, as applicable.
Q&R tracks agendas, minutes, decisions, actions Each Department Manager and Area Supervisor is
and/or suggested improvements from these site responsible for Certification/Re-certification to
QMS reviews. These are treated as quality records detailed area procedures.
and stored in PLM as Discussions which are Appropriate records of training are maintained at each
designed for tracking meetings and action items. Semtech location or posted within Cornerstone
Learning Management System (LMS). Training
11.5. Responsible Function/Business Unit records are considered quality records and are
Quality & Reliability ensures the effectiveness of this maintained either as paper copies or if entered into
QMS element through scheduled management the LMS, as appropriate.
reviews and the improvement actions they 12.2. Infrastructure
generate.
Semtech Chief Executive Officer (CEO) in
11.6. Reference Documents – Additional Details corroboration and cooperation with his/her Senior Staff
Semtech Document # Cat Title determines, provides and maintains the infrastructure
needed to achieve conformity to product requirements.
Corporate Management
SFBN-4MFN3G Quality Semtech’s infrastructure includes the organization,
Review
building, workspace, associated utilities, process
equipment and support services.
12. Resource Management / Support
 The functional and departmental infrastructure
12.1. Training & Development is defined in Appendix C; Organization Charts.
Semtech established and maintains documented The responsibilities of each department and /
procedures for identifying training needs and provide or function are described in section 4.
for the training of all personnel performing activities Semtech Leadership Team Responsibilities.
affecting conformity and product quality. Personnel  A senior staff member manages each
performing specific assigned tasks are qualified on department and / or function. Each senior
the basis of appropriate education, training and/or manager is responsible to provide suitable
experience. infrastructure for their department and / or
Each facility maintains a set of procedures for site- function.
specific practices within the standardized training
12.3. Work Environment
program.
Semtech determines and manages the appropriate
Responsibility for training of Semtech employees is
work environment required to achieve conformity to
split between the Human Resources Department and
product requirements.
the responsible Department Manager. Within this
working partnership, they are responsible to provide  The work environment consists of the
training or take other actions to achieve the necessary physical property, plant and equipment, the
competence, evaluate the effectiveness of the actions processes in place as well as the
taken, ensure that its personnel are aware of the collaborative team based work environment

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that is a part of our company culture and the responsibilities and authorities for design and/or
essential to both our past and future development activities.
success. Key review meetings are held in each phase. Specially
 Other references to the work environment designed PLM Discussion application track agendas,
are contained within the employee minutes, decisions, actions and/or suggested
handbook as maintained by the Human improvements from phase reviews. These are treated
Resources department. as quality records.
12.4. Reference Documents – Additional Details Exceptions or clarifications to the typical flow described
in this quality manual can be found in the local business
Semtech Document # Cat Title unit work procedure.
Corporate General Training
KFID-4JCPZD Quality
Procedure
13.1. Phase 1: Product Definition
Inputs relating to product requirements are defined and
Training: Enrolling in a
SFBN-4JSS3S HR
Course documented in the Product Definition Phase. This
phase addresses:
SFBN-4JZNXH HR Training: Attendance Form
 Return on investment analysis.
SFBN-5BVP23 HR Resource Management
 Functional and performance requirements in the
form of a target datasheet.
13. New Product Introduction / Operations  Applicable regulatory and legal product
Each business unit exercises extensive control during requirements.
the definition, development and production release of  Product requirements not specified by the
new standard products and customer specific customer but necessary for intended or specified
products. Semtech established a comprehensive set use.
of design control procedures that:  Applicable information derived from previous
a) determines the quality, reliability and performance similar designs.
objectives for new product,  Other requirements essential for design and/or
development.
b) provides program/project management, resource
identification and facilities; This Phase contains two critical reviews: NPAW (New
Product Approval Worksheet) or Business Case and
c) ensures verification and validation activities; Product Initiation Review. Participants in these reviews
d) provides criteria for acceptability; and, include representatives of each function concerned with
e) clearly defines records that are necessary to the new product design. Results, decisions, and
provide confidence of conformity of the processes and subsequent actions from these reviews are
resulting product. documented and treated as quality records in PLM
All business units follow the same new product Discussion application.
introduction workflow that consists of 4 phases: The quality records generated during this phase
1. Product Definition include: defining the design team, a return on
2. Product Design investment analysis, block schematic, preliminary part
3. Design Validation number assignment, draft data sheet, and proposed
4. Qualification development schedule.
This workflow and record keeping for each phase is The return on investment databases are confidential
managed by PLM Product Portfolio Management and not subject to customer audits. However,
(PPM) application utilizing a unique business unit Semtech’s 3rd party registrar ensures its compliance
PPM template. The general workflow for all business and effectiveness.
units is the same; however, each respective business Authorized personnel review and approve the
unit defines records kept. The PLM PPM workflow completion of this phase ensuring that incomplete,
manages, updates and tracks changes to new ambiguous or conflicting requirements are resolved.
products as they are designed and prior to being
released to production. This includes provisions for
the evaluation of changes as well as the verification
and validation of changes. The workflows also define

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13.2. Phase 2: Product Design This phase consists of a critical Pre-Production
During the Product Design Phase each design team Release review where a decision is made to release
translates requirements defined in Phase 1 into the new product for final qualification. Participants in
actual product designs. This phase: this review include representatives of each function
concerned with the new product design. Results,
 Updates the functional and performance decisions, and subsequent actions from these
requirements in the form of a preliminary reviews are documented and treated as quality
datasheet. records in PLM Discussion application.
 Determines if the actual design meets the
requirements specified in Phase 1. Typical Records generated during this phase include:
final data sheet, design evaluation report, application
 Provides appropriate information to production.
evaluation report, operational test program, and
 Defines the characteristics of the product that
updated reliability test plan. Authorized personnel
are essential to its safe and proper use.
review and approve the completion of this phase gate.
 Identifies any additional customer requirements
together with additional requirements 13.4. Phase 4: Qualification
determined by the organization. Results from this phase ensure that the new products
 Identifies problems and propose follow-up meet the manufacturability, quality and reliability
actions. requirements for new products.
This Phase contains four critical reviews: Concept The Product Release Review confirms that all
Review, Design Review, Tape Out Review and necessary qualification requirements have been met
Engineering Design Release. Participants in these indicating that the device is ready for full production.
reviews include representatives of each function Participants in this review include representatives of
concerned with the new product design. Results, each function concerned with the new product design.
decisions, and subsequent actions from these Results, decisions, and subsequent actions from
reviews are documented and treated as quality these reviews are documented and treated as quality
records in PLM Discussion application. records in PLM PPM Discussion application.
The PLM PPM workflow / gate defines the product Records generated during this phase include:
acceptance criteria. Typical records generated summaries of Wafer Fab, Probe Yield and Final Test
during this phase include: updated schematic (block yields; results from the reliability tests performed;
& transistor level), simulation summary comparison ESD capability report; processing work flow; final
with the preliminary datasheet, design rules, assembly documentation, approved assembly bill of
marking diagram, bonding diagram, design materials; supplier audits.
evaluation report, application evaluation report, test NOTE: Qualification plans are Semtech’s key
program and a reliability test plan. preventive action to eliminate the causes of potential
Authorized personnel review and approve the nonconformities and to prevent occurrence. The
completion of this phase gate. reliability test plan requirements and quality system
13.3. Phase 3: Design Validation audits are appropriate to the impact of the potential
problems thereby mitigating risk.
This phase validates the performance of first silicon
devices to the product requirements. Successful Upon approval by authorized personnel, the product
completion of this phase ensures that the new is released to production.
products meet the product performance 13.5. Design Modifications
specifications as previously defined. This phase: Design and development modifications are identified
 Updates the functional and performance and recorded in a PLM PPM Design Modification
requirements in the form of a final datasheet. Records (DMRs). These changes are reviewed,
 Completes all the necessary production verified, validated and qualified before
documentation needed to enter the qualification implementation. Qualification plans for the changes
phase. include evaluations of the effect of the changes on
 Prepares marketing and collateral products.
demonstration material.
 Performs customer evaluations.

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13.6. Responsible Function/Business Unit However, Semtech’s 3rd party registrar, and
Business unit managers ensure that their new Semtech’s Corporate Quality Manager ensures its
product introduction procedures are suitable, compliance and effectiveness.
effective, and compliant to the business needs. Records of these reviews are posted and maintained
Quality & Reliability oversees the effectiveness of as quality records in PLM document management
the new product introduction process and ensures system or if applicable Semtech Docket library within
its compliance to ISO and other appropriate quality the legal department.
management system standards. 14.1. Process Description Overview
13.7. Reference Documents – Additional Sales and Marketing raises a Customer Request -
Details Document review whenever a customer submits a
Semtech Document # Cat Title
document to Semtech and requests a formal review,
and it cannot be resolved thru the Purchase Order
New Product Introduction - system.
SFBN-4U52YJ Design
Design Overview
Examples of document types include but are not
Change Management limited to: quality agreements, purchasing
SFBN-4XTTX4 Quality
Policies and Procedures
agreements, product specifications, general
procurement guidelines and procedures, drawings,
14. Managing Customer Contracts terms and conditions, quality system requirements
Semtech acknowledges the need for systematic etc.
review of necessary changes that are identified, Customer Request - Document Reviews are initiated
negotiated, and implemented before deliveries of prepared and stored in PLM CR application as quality
product or services commence. Such reviews include records.
but are not limited to; The originator first reviews the documents already in
 Customer Non-Standard Part Contracts the database to determine if the document was
 Customer Standard Part Contracts previously reviewed.
 Sub-Contractor Facility Contracts If the document was already reviewed and our
response is still applicable, then our response is sent
Semtech reviews customer contracts and to the customer.
requirements prior to our commitment to supply
product(s). These procedures ensure that: If the document was already reviewed and our
response is no longer applicable, a new CR is
 Product requirements are clearly defined; initiated. The document is reviewed again for
 Contracts or order requirements differing from adequacy.
those previously expressed are resolved; and
In general, each document submitted by the customer
 We have confirmed Semtech’s ability to meet
is treated as separate requests.
the defined requirements.
When a product requirement changes, Semtech will 14.2. Responsible Function/Business Unit
raise a “Change Order” (CO) or “Customer Request” Quality & Reliability ensures the effectiveness of this
(CR) against that document to review and approve QMS element through timely responses, and flow
changes and ensure that relevant personnel are down instructions to suppliers and business unit
made aware of the changed requirements. engineers when necessary.
PLM CR process ensures appropriate
14.3. Reference Documents – Additional
communication with customers in relation to product
Details
information, inquiries, contracts or order handling,
customer feedback and amendments. Semtech Document # Cat Title
When the review of such contracts, agreements, Customer Request Process
warranties, or guarantees include Semtech’s Legal SEMDOC000724 Quality
and Procedure
team, the communication to the customer is
Reviewing Customer
transferred to them. Such reviews are not open to SFBN-53SU7Y Quality
Requirements
Semtech’s general employee population and
therefore, not open to audit by customers.

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15. Documentation and Key Datafile PLM Quality Process application is equivalent to
Management handwritten approval.
Semtech uses comprehensive on-line Oracle Agile 15.2. Quality Records
Product Life Cycle based application for document Semtech defines the quality records required by our
management and key quality system record keeping. management system in a series of Quality Records
These systems provide: document initiation, change databases.
control, quality record keeping, review & approval
workflows, and archiving as appropriate.  Each site requiring a supplemental quality manual
maintains the same quality record requirement or
This system application ensures that: has established their own site-specific definitions
 Documents/quality records are reviewed for that are not included in the corporate quality
adequacy prior to use; record procedure.
 Documents are reviewed, updated as necessary  Additional quality records required by our quality
and re-approved; management system and not covered in any site
 Only the current revision of documents/quality procedure are managed by a corporate Quality
records are available for use; Records procedure.
 Relevant versions of documents/quality records Each site specific quality record procedure may
are immediately available to employees; specify: the nature of the records, the record type,
 Documents/quality records remain legible and storage location and methods for the identification,
readily identifiable; storage, retrieval, protection, retention time and
 Documents of external origin are identified and disposition of quality records.
their distribution controlled; These records are maintained to provide evidence of
 Obsolete documents/quality records are archived conformance to requirements and of effective
and identified as INACTIVE or Obsolete to operation of the quality management system.
prevent un-intended use; and,
The site ISO Management Rep ensures that the
 Documents needed by the corporation to ensure
combination of the corporate quality record procedure
effective planning, operation and control of its
and site quality records procedure address all the
processes are available.
quality records requirements.
PLM Document Management System maintains
redundant file servers globally. Here all document 15.2.1 Policy – Automotive Records
and quality processes are stored on redundant Quality records created in support of the manufacture,
servers. In the unlikely event of a system shut down inspection or test of automotive grade product shall
or collapse, PLM back up becomes the primary maintain a life cycle of twenty (20) years (15 years at
server with no loss of information, records or supplier + 5 years at Semtech).
approvals.
Quality and Operations are responsible for the
15.1. Policies maintenance of systems to achieve this requirement.
 PLM document management system contains 15.3 Responsible Function/Business Unit
the quality records for document control, quality
Quality & Reliability ensures the effectiveness of this
system and processes.
QMS element.
 All documents printed from PLM are defined to
be un-controlled copies. 15.3.1 Reference Documents – Additional Details
 Approval loops are defined by the PLM workflow Semtech Document # Cat Title
definitions.
KFID-4KWSAP Quality Control of Quality Records
 Only authorized personnel such as IT and the
PLM Administrator have access to the database PSAZ-5AFUCE Quality
Standardize Guidelines for
definitions, document templates and workflow Specifications
definitions. PSAZ-5AFU9J Quality Change Control Procedure
 The unique PLM Workflow approval address
stamp assigned during the course of review or
approval for QMS processes implemented by a

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16. Supplier Management specification prior to qualification and whenever a major
Semtech maintains an extensive supplier change is made to the performance document.
management program to develop supplier 16.1 Qualification of Wafer Fab Processes
partnerships based on trust, communication, and Semtech qualifies wafer fabs, including internal wafer
objective performance. Our approach is to: fabs, once they pass a quality management system
 Ensure all our key suppliers/subcontractors are audit, submit an acceptable process control plan and
aware of our quality and reliability requirements; completing a reliability test plan.
 Ensure that our key suppliers/subcontractors Semtech designs wafer fab qualification requirements
have quality systems that deliver product that as preventive action to eliminate the causes of potential
meets or exceed our quality & reliability nonconformities and to prevent occurrence. The
requirements; reliability test plan requirements and quality system
 Objectively measure the performance of foundry audits are appropriate to the impact of the potential
subcontractors by structured, defined, and problems.
consistent methods;
 Provide feedback to our foundry subcontractors 16.2. Policies
approximately every 6 months.  A wafer fab must achieve conditional qualification
 Semtech encourages its suppliers to obtain and status prior to shipment of product to our
sustain registration to ISO 9000 standards. customers.
 Semtech encourages its suppliers, that promote  Semtech adopted JESD 47 Stress-Test-Driven
automotive processes and provide automotive Qualification of Integrated Circuits specification to
grade product and services, to obtain and sustain guide reliability test plans requirements, test
registration to IATF16949. methods and sample sizes.
 Semtech encourages its suppliers to obtain and  Semtech may accept generic data supplied by the
sustain registration to ISO 140001 or equivalent wafer fab to satisfy certain environmental tests
 Semtech encourages its suppliers to sustain required in the reliability test plan per JEDEC
compliance and promote good business practices recommendations.
and ethical conduct towards its workers pursuant  Semtech uses ISO 9000 as baseline criteria for the
to Semtech’s and EICC Code of Conduct quality management systems audits. Audits also
requirements, policies and guidelines. assess the fab’s compliance to our internal Wafer
Semtech maintains and develops supplier Foundry Specification(s) and other industry
partnerships with a preferred set of wafer foundry, standard practices as appropriate.
final test and assembly subcontractors that  Approved final reports are the quality records for
demonstrate the ability to meet or exceed these this QMS element.
requirements or can demonstrate consistent progress
16.3. Process Description Overview
towards meeting these expectations.
Semtech defines 4 levels of supplier status for key Anyone may initiate a Wafer Fab Qualification job using
wafer fab, final test and assembly subcontractors: the Rel_Planner database. Once the job is initiated, a
preferred, qualified, conditionally qualified and dis- Reliability Engineer will prepare a reliability test plan. If
qualified. appropriate, the reliability test plan will include the
requirements for conditional qual. If a quality systems
Semtech’s supplier management program ensures
audit is required the Reliability Engineer notifies the
our suppliers are evaluated and selected based on
appropriate Quality Assurance Engineer.
their ability to supply product or services that meet or
exceed our quality management system, product, or The Reliability Test Plan (*.pdf file copy) is submitted to
service requirements, industry certifications, policies the on-line document for review and approval. Once
and guidelines. Criteria for selection and periodic approved, the reliability test plan is scheduled and
evaluation are defined in the appropriate supplier tracked by the Rel_Planner. At anytime, appropriate
management specification and the supplier audit personnel may access the Rel_Planner to determine
checklists. the status and the estimated completion dates.
Each wafer foundry, final test, assembly A change request is generated for the previously
subcontractor or other key supplier are provided with approved Reliability Test Plan in our on-line document
the appropriate supplier management requirements

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control system in order to approve the final report.  Approved final reports are the quality records for
Upon approval, Q&R changes the qualification status. this QMS element.
16.4. Responsible Function/Business Unit 16.6.2 Process Description Overview
Quality & Reliability ensures the effectiveness of this Anyone may initiate an Assembly and Final Test
QMS element through a completed reliability & Subcontractor qualification job using the Rel_Planner
qualification plan. database. Once the job is initiated, a Reliability
Engineer will prepare a reliability test plan. If
16.5. Reference Documents – Additional
appropriate, the reliability test plan will include the
Details
requirements for conditional qual. If a quality systems
Semtech Document # Cat Title audit is required the Reliability Engineer notifies the
appropriate business unit Quality Assurance Manager.
Wafer Foundry Supplier
KFID-4JCQB8 Quality Management & Performance The Reliability Test Plan (*.pdf file copy) is submitted to
Requirements the on-line document for review and approval. Once
Stress-Test-Driven approved, the reliability test plan is scheduled and
EIA/JESD 47 Quality Qualification of Integrated tracked by the Rel_Planner. At anytime, appropriate
Circuits personnel may access the Rel_Planner to determine
the status and the estimated completion dates.
A change request is generated for the previously
16.6. Qualification of Assembly & Final Test approved Reliability Test Plan in our on-line document
Processes control system in order to approve the final report.
Semtech qualifies all assembly and final test Upon approval, Q&R changes the qualification status.
subcontractors when they pass a quality
management system audit, submit and acceptable 16.6.3 Responsible Function/Business Unit
process control plans and complete a reliability test Quality & Reliability ensures the effectiveness of this
plan. QMS element through a completed reliability and
Semtech designs assembly subcontractor and final qualification plan.
test qualification requirements as preventive action
16.6.4 Reference Documents – Additional
to eliminate the causes of potential nonconformities
Details
and to prevent occurrence. The reliability test plan
requirements and quality system audits are Semtech Document # Cat Title
appropriate to the impact of the potential problems.
Assembly Subcon: Assembly
16.6.1. Policies SFBN-4JPT6M Quality Subcontractor Performance
Requirements
 Assembly and final test subcontractors must Final Test Subcontractor
achieve conditional qualification status prior to SFBN-4ZWT2Q Quality
Performance Requirements
shipment of product to our customers.
Reliability and Qualification
 Semtech Corporation follows the environmental KFID-4JRLDK Quality
Test Requirements
tests, and techniques specified in JESD47
Stress Test Driven
Stress-Test-Driven Qualification of Integrated
JESD 47 Quality Qualification of Integrated
Circuits when qualifying new packages. Circuits
 Semtech may accept generic data supplied by
the assembly subcontractor to satisfy certain
environmental tests required in the reliability test 16.7. Supplier Corrective Action (SCAR)
plan per Semtech’s Reliability Test
Specification. 16.7.1 Policies
 Semtech uses ISO 9000 as baseline criteria for Any Semtech employee may raise a Supplier
the quality management systems audits. Audits Corrective Action Request (SCAR) whenever:
also assess the fab’s compliance to our internal
 A problem originating from a supplier is severe
Subcon Assembly Specification(s) and other
requires corrective action and tracking until
industry standard practices as appropriate.
completion;

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 Action is needed to eliminate the cause of
nonconformities originating from a supplier in
16.7.4. Reference Documents – Additional Details
order to prevent recurrence;
 One of Semtech’s Customer’s requires a SCAR Semtech Document # Cat Title
from one of our suppliers; Corrective Action, Preventive
 The results from a failure analysis indicates that PSAZ-5AMMXS Quality Action and Continuous
the root cause for the device failure is from a Improvement Programs
supplier;
 A major or minor finding is raised during the 16.8. Supplier Audits
course of a surveillance audit. Semtech audits key suppliers on a regular basis as
Information contained in PLM SCAR process are the part of Semtech’s risk mitigation ensuring that:
quality records for this QMS element.  Their quality systems continue to meet Semtech’s
requirements;
16.7.2. Process Description Overview
 Supplier corrective actions or action items were
Any Semtech employee may raise a SCAR using PLM completed as promised;
Quality Change Request by selecting the “Supplier  They continue to be aware of new Semtech
Corrective Action” document type. Once the requirements;
employee fills out the Problem Description, process,  Identified quality issues and corrective actions are
product and supplier information and identifies the deployed throughout Semtech’s supplier base.
affected item, the system will forward the SCAR to the
applicable Business Unit Quality Manager for 16.8.1. Process Description Overview
acceptance and assignment of the most appropriate Semtech maintains a PLM Audit Workflow application
Quality Assurance Manager to manage and drive the that manages the Supplier Audit Program.
supplier to address the problem. Upon acceptance,
Quality Assurance prepares and documents audit
the assigned Quality Assurance Manager notifies the
scope and guidelines in this application with special
supplier of the SCAR using the application software to
emphasis on Semtech key requirements. Quality
transform the workflow to a .pdf file. He or She
Assurance utilizes the process audit methodology.
coordinates the supplier’s and any Semtech
resources to address the following 8D problem solving Audit scope and guidelines are then assigned to
methodology: specified audit types. Examples of audit types include
qualification and surveillance audits. The application
 Describing the problem; includes features to prepare and document on-
 Determining the root cause; demand audits that might be needed as a result of a
 Determining and implementing containment quality incident.
action if needed;
Finally, Semtech schedules and documents audit
 Documenting an implementation plan and
results using the same application. Semtech defines
estimate the completion date;
3 finding categories: observation, minor and major.
 Determining actions necessary to prevent Semtech communicates audit findings in the audit
recurrence; report and raises a SCAR to monitor and track
 Ensuring the actions and implementation plans closure.
are completed in a timely manner suitable to the
severity of the request. 16.8.2. Responsible Function/Business Unit
The Quality Assurance Manager closes the SCAR Quality & Reliability ensures the effectiveness of this
once he/she is satisfied that suitable action was taken. QMS element through audit scheduling, tracking,
16.7.3. Responsible Function/Business Unit performing and documenting audit results.

Quality & Reliability ensures the effectiveness of this

QMS element through timely completion and 16.8.3. Reference Documents – Additional
documentation supporting the SCAR. Details
Semtech Document # Cat Title
KFID-4L3S3E Quality Corporate Audit Program

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Semtech Document # Cat Title issues the scorecard to the supplier directly from the
application.
Assembly Subcon:
SFBN-4JPT6M Quality Assembly Subcontractor If appropriate, Quality Assurance raises a SCAR to
Performance Requirements address a weakness identified in the scorecard.
Final Test: Final Test 16.9.3. Responsible Function/Business Unit
SFBN-4ZWT2Q Quality Subcontractor Performance
Requirements Quality & Reliability ensures the effectiveness of this
Wafer Fab: Wafer Foundry QMS element through assessing risk and generating
KFID-4JCQB8 Quality Supplier Performance actions for continual improvement.
Requirements
16.9.4. Reference Documents–Additional Details
Semtech Document # Cat Title
16.9. Supplier Report Cards
Assembly Subcon:
Semtech monitors key wafer foundries, final test, SFBN-4JPT6M Quality Assembly Subcontractor
assembly subcontractors, and other key company- Performance Requirements
wide suppliers. On a quarterly basis, Semtech
Final Test: Final Test
reviews key supplier data and prepares a report card SFBN-4ZWT2Q Quality Subcontractor Performance
for each supplier. Requirements
The goal of these report cards is to: establish criteria Wafer Fab: Wafer Foundry
for rewarding top suppliers with additional work; KFID-4JCQB8 Quality Supplier Performance
identify areas of weaknesses where corrective Requirements
action is warranted; influence the frequency, areas
and level of detail for surveillance audits as part of 17. Anti-Counterfeit Program / Risk
Semtech’s risk assessment. Assessment & Risk Mitigation Focus
Typical Score Card criteria include: Semtech Corporation has adopted a ‘zero tolerance
 Commitment to the appropriate supplier policy’ against any person, group, agency or entity
management requirements specification; who knowingly and intentionally traffic counterfeit
 Findings from surveillance audits; parts.
 Supplier Corrective Action Response Times; The purpose of this Anti-Counterfeit Policy to
 Number & Severity of Quality Incidents; eliminate the impact of counterfeit products upon
 Cp and Cpk Reports; Semtech, its subsidiaries, suppliers, distributors and
 Process Change Notifications; its customers. And to prevent the misappriopriation or
 On-going Reliability Monitoring; diversion of technology, designs, software, or
 Outgoing Quality. confidential information against the unauthorized
manufacture, or sale of customer components,
16.9.1. Policies assemblies, systems, or software.
Each local site may find it appropriate to monitor
additional suppliers. In those situations, the site key To support this program of ensuring that there is a low
suppliers shall be named along with supporting risk of counterfeit products entering our supply chain
procedural documentation. from customer returns, request for failure analysis or
offshore warehouses for product exchanges due to
16.9.2. Process Description Overview old date codes or package deterioration. Semtech
Semtech maintains a PLM document application for Corporation maintains processes to ensure our
Supplier Report Cards where report cards are customers purchase, order or request a quote for
created, scored, reviewed and approved. Semtech products are only made directly to Semtech
Corporation or through one of our franchised
Quality Assurance initiates a report card for each distributors to our sales team. This is accomplished
critical supplier on a quarterly basis. Quality pursuant to Semtech established and controlled
Assurance and Operations scores the supplier in procedures,
key areas. Each scorecard is reviewed and
approved by Operations and Quality’s senior
management. Once approved, Quality Assurance

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Should a suspect counterfeit or counterfeit product a). Parts that are, or contains, items
be detected, Semtech Corporation shall quarantine misrepresented as having been designed
such material and report the finding to the applicable and\or produced under an approved system or
Semtech customer, distributor, Semtech’s qualified other acceptable method.
supplier base and appropriate authorities. This b). Parts that are an unauthorized copy or
policy shall be communicated, understood, substitute of Semtech Corporation’s product
implemented, and maintained at all levels within design.
Semtech Corporation.
c). Parts that are not traceable to an Semtech
17.1. Counterfeit Avoidance Corporation and not sufficient to ensure
Semtech Corporation recognizes the need to prevent authenticity in accordance with Semtech’s
counterfeit (CF) parts from being used in our design.
products and has implemented this policy and d). Parts that do not contain proper external or
procedure in accordance with ISO 9001, AS9100, internal materials or components required by
IATF16949 systems consistent with SAE AS6496 as Semtech Corporation or are not constructed
follows: in accordance with Semtech’s design.
e). Parts that have been re-worked, re-labeled,
repaired, refurbished as Semtech product.
 Maximize availability of authentic Semtech
product throughout product lifecycle (anticipate f). Parts that have not passed successfully all of
and manage obsolescence) Semtech’s required testing, verification,
 Establish preference to utilize qualified suppliers screening, and quality control processes.
who’s quality management system is certified by 17.3. Contain & Control
an accredited registration body. And where
applicable, qualified through Semtech’s Semtech and its suppliers shall establish and
Reliability group. maintain processes to detect, and verify
 Conduct business in the sale of Semtech product Counterfeit Parts\Material Prevention and contain
with one of our ‘franchised’ distributors who and control such parts and material to ensure that
maintain a contract or agreement with Semtech counterfeit parts and material are not re-
Corporation introduced into Semtech’s supply chain or
 Flow down quality requirements to Semtech delivered to customers or received from a non-
suppliers as defined by customer contract, franchised source.
agreement or purchase order All returned material must be accompanied with a
 Detect CF parts through incoming inspection Return Material Authorization (RMA) number
 Detect, verify, contain and control CF parts after issued by Semtech’s sales group through SAP.
initial Receiving Inspection Prior to the issuance of an RMA, the sales group
 Contain and control suspected or confirmed CF shall verify the customer or distributor, review
parts to prevent re-entry into supply chain sales history and validate the lot number(s), date
 Report CF parts to Semtech business and code(s) and quantities shipped. If there any
relevant internal stake holders, suppliers, discrepancies, an RMA is not issued and the
distributors, customers, and other authorities request is considered suspect. The matter is
escalated to the Sales Account Manager,
17.2. Finished Goods vs Counterfeit Parts business unit quality manager and local site
17.2.1. “Finished Goods” operations.
Finished Goods consists of Semtech product or When product or material arrives without an
parts delivered that are the lowest level of official and authentic RMA, the return is
separately identifiable items (e.g., articles, considered suspect and must quarantined. Site
components, assembly hardware, evaluation kits, Quality Manager and Operations shall investigate
and assemblies). and examine the accompanying paper work,
17.2.2. "Counterfeit Parts" evaluate a sample of the return through X-Ray or
bench test, marking comparison to existing
Semtech defines counterfeit parts as; approved documentation. Any discrepancies, the
product or material is considered counterfeit.

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Once there is no further need of the CF Parts or unless customer requirements include a longer
material, they are dispositioned pursuant to retention period.
Semtech procedure, SFBN-4LZMC4 Non-
18.2.1. Verification of Purchased Product
Conforming Material Request & Material Review
Board. At the conclusion of the disposition the CF All materials shipped to Semtech manufacturing
Parts and material are destroyed by crushing, facilities for use in manufactured products are subject
melting or by the best industry practice and then to an inspection upon receipt at their point of delivery.
disposed of in a reclamation barrel. It is also best Quality Assurance personnel carry out the required
practice to generate a Certificate of Destruction. inspections and the results of said inspections are
Forward a copy of the COD to the initial recorded as quality records and retained at the
requesting entity who sent the CF Parts. receiving facility. These quality records are maintained
by specific part number and by specific vendor for a
17.4. Responsible Function/Business Unit
minimum period of 5 years. Semtech reserves the right
Quality & Reliability ensures the effectiveness of this to inspect procured materials at their site of
QMS element. Effectiveness is measured by the manufacture when necessary.
number of reportable incidences.
18.2.2. Control of Production & Service
17.5. Reference Documents–Additional Details
Semtech and its manufacturing facilities, and
Semtech Document # Cat Title suppliers plan and carry out production and service
requirements under controlled conditions. These
SEMDOC004908 Quality Anti-Counterfeit Program
controlled conditions include, as applicable,
 the availability of information that describes
18. Purchasing the characteristics of the product,
Semtech Corporation maintains a purchasing
 the availability of work instructions, as
department at each facility that procures materials
necessary,
used in the manufacture of Semtech products.
 the use of suitable equipment,
18.1 Purchasing Control Information
 the availability and use of monitoring and
Purchasing control is accomplished by requiring measuring equipment,
various approvals on any purchase order placed for
procurement. Minimum signature approvals include  the implementation of monitoring and
the department head, engineering, and the measurement, and
purchasing agent. All production materials are  the implementation of product release,
purchased to specific part drawings that are delivery and post-delivery activities
generated and maintained by Semtech Corporation
18.2.3. Validation of Processes for Production &
personnel. Orders are placed to a drawing number
Service
and revision level controlled. The latest revision of
Semtech Corporation drawings is provided to the Semtech Corporation outsources much of its
vendor with each purchase order. Vendors must be fabrication, assembly and test processes. Within this
qualified and listed within the Qualified Suppliers business model, Semtech’s engineering, operations
Listing in PLM before orders are placed. and quality teams validates these processes used in
For those products that are off-the-shelf commercial production and service. This validation demonstrates
products, part number references suffice and are the the ability of those processes to achieve planned
responsibility of the vendor. results. These teams establish and review, as
applicable,
18.2. Purchasing Information
 Define criteria for review and approval of
Purchasing information is maintained in Semtech’s these processes,
ERP, SAP for a minimum of 5 years. Traceability
includes specific vendors, dates, quantities, delivery  Approval of equipment and qualification of
points, and pricing. Inspection results are recorded on personnel,
Receiving Inspection Reports (RIR’s), travelers, or  Use of specific methods and procedures,
other reporting media and filed by Quality Assurance  Control of records, and
personnel. Retention is again a minimum of 5 years

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 revalidation  A Maverick Lot has occurred at either an internal
wafer fab, external wafer foundry or an assembly
18.2.4. Reference Documents –Additional Details
subcontractor.
Each Semtech facility requiring a quality manual  A QPL Failure has occurred and the failures were
supplement maintains their own procedures for determined to be non-discountable.
purchasing these materials using the Corporate  Quality & Reliability suspects product, or work in
Purchasing Procedure as a basis for those process are not conforming to Semtech
documents. datasheets, customer specified requirements or
were not manufactured, inspected or tested to the
process of record.
Semtech Document # Cat Title
KFID-4KDLKB Ops Purchasing Procedure
19.2. Process Description Overview
Any Semtech employee may initiate a Non-Conforming
KFID-4MEPGU Quality Qualified Suppliers List
Material Request. Once entered in PLM system, the
system forwards the NCMR to the specified Quality
19. Managing Non-Conforming Material Manager based on business unit and product affected.
Semtech Corporation maintains a worldwide Non-  The Quality Manager, who also serves as the
Conforming Material Request system (NCMR) driven Material Review Board Chair (MRB Chair) for
by PLM Document Management System. This the NCMR type.
system ensures that product which does not conform  The MRB Chair selects the most appropriate
to requirements is identified and controlled to prevent Material Review Board Members for the NCMR
unintended use or delivery as part of Semtech’s risk type.
assessment & mitigation.
 A Quality Assurance professional is always
Nonconforming product is corrected and subject to
included in each MRB.
re-verification after correction to demonstrate
conformity per the direction of the Material Review  A Quality Reliability manager must be included
Board (MRB.) in each MRB serving NCMR disposition.
When nonconforming product is detected after The Chair solicits disposition recommendations from
delivery or use has started, the Material Review Board the MRB Board. After reviewing the recommendations,
specifies appropriate action such as reporting for the Chair selects the most appropriate disposition
concession to the customer, the end-user, regulatory action and asks the MRB for final approval. If the MRB
body or other body. cannot agree on a course of action, the NCMR is
escalated to Q&R Management for final disposition.
19.1. Policies
19.3. Customer Agreements – Special
A NCMR is generated whenever it is determined that:
Circumstances
 Finished product(s) does not meet Semtech
datasheets or customer specified requirements, Under certain customer agreements, product
or were not manufactured, inspected or tested to dispositioned by NCMR require customer approval
the process of record. prior to shipment. Quality Assurance and Operations
 Work-in-process does not meet internal are responsible for proper product containment and
specifications; or were not manufactured, pursuit of customer approval under these
inspected or tested to the process of record. circumstances.
 An external wafer foundry requests a concession 19.4. Supporting Processes
from Semtech specifications prior to shipment;
 An assembly subcontractor requests a The NCMR process allows for the creation and tracking
concession from Semtech prior to shipment. of CAR8Ds or other applicable PLM process such as
Discussions, PCNs, Waivers, etc.
 A Logistical RMA is generated through the
CCARE system tracked through SAP where the 19.5. Responsible Function/Business Unit
customer returns product to Semtech. A NCMR Quality & Reliability ensures the effectiveness of this
must be generated and the material dispositioned QMS element through sustaining an average time to
prior to any re-stocking, re-work or re-shipment
activity.

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close at 30 days or less, or timely completion of implementation and effectiveness is monitored during
supporting corrective actions. regular internal audits.
Semtech evaluates key suppliers during our supplier
qualification process. Semtech expects that key
19.6. Reference Documents–Additional
suppliers have quality systems compliant to ISO 9000,
Details
ISO 14001, IATF 16949 or demonstrate equivalent.
Semtech Document # Cat Title Their continued implementation and certification is
Non-conforming Material monitored during surveillance audits.
Request (NCMR) and
SFBN-4LZMC4 Quality
Material Review Board
20.1. Reference Documents – Additional Details
(MRB) Processes
Documentation for Semtech manufacturing sites is
specified in the site Quality Manual Supplement.
20. Manufacturing and Operations Controls
20.2. Product Identification & Traceability
Semtech assures that each product is manufactured
Semtech identifies each product with a unique part
to the datasheet specifications whether it is
number. Semtech provides specific labeling and
manufactured internally or externally. These
marking instructions to our final assembly and test
datasheets describes the characteristics of our
sites.
products.
During production, Semtech established the following
Semtech demands from each wafer fab, wafer probe,
unique traceability policies and procedures:
assembly and final test site that:
 Wafer Lot Number: Each Wafer lot is started in
 They manufacture or test Semtech product
production with a unique lot number that is listed on
according to a lot traveler or equivalent.
the wafer lot traveler. The Wafer lot number
 They have documented procedures (work accompanies the wafer lot thru wafer probe.
instructions) defining each processing step for the
 Assembly Lot Number: Our assembly
traveler, or equivalent.
subcontractors create unique Assembly Lot
 Personnel performing the work are qualified. numbers during the packaging processes. One
 They have documented procedures specifying wafer lot may yield multiple assembly lot numbers.
criteria for workmanship at key inspection/testing These numbers are listed on the assembly lot
and or assessment points. travelers.
 Appropriate monitoring and measuring devices as
The combination of part number, wafer lot number, and
specified in the lot traveler or equivalent.
assembly lot number provide the identification and
 Out-of-control action plans are defined
traceability requirements demanded by us, our
implemented at key processing steps.
customers and ISO 9001 & IATF 16949, and IATF
 Key equipment is qualified prior to use and 16949 QMS requirements.
monitored to assure its suitability.
 They implemented an appropriate preventative 20.3. Handling, Storage, Packaging, Preservation
maintenance program. & Delivery
 Final Test and wafer probe equipment are Semtech established and maintains documented
routinely calibrated. procedures for handling, storage, packaging,
 Products are final tested prior to release for preservation and delivery of product throughout the
customer delivery. manufacturing cycle. These procedures provide the
Lot travelers or equivalent define the processing steps methods that prevent damage or deterioration of our
where statistical techniques are needed to control and products. Wherever practical, Semtech adopts
verify process capability and product characteristics. accepted industry standards.
Each manufacturing site maintains procedures Semtech also has designated storage areas or stock
describing the methods to implement and control the rooms to prevent damage or deterioration of product,
application of statistical methods identified in Lot pending use or delivery. Appropriate methods for
travelers. authorizing receipt and the dispatch to and from such
These policies are assured as each Semtech site has areas are documented.
a QMS compliant to ISO 9001 & IATF 16949. Their In order to detect deterioration, the condition of product
in stock is assessed at appropriate intervals.

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20.4. Customer Property determine if we meet customer requirements. Such
Semtech Corporation does not accept/work with or methods include;
uses customer property, customer intellectual  Design wins and losses
property (CIP), customer personal information (CPI)  CCare / RMA returns
or customer owned equipment.
 Customer Report Cards
Semtech utilizes its qualified supplier group to
perform fab, assembly, test functions. Semtech  Customer audits and their findings
excludes ISO 9001 section 8.5.3, AS9100 and IATF  Quality incidences, Alerts, and Recalls
16949 requirements for Customer Property, CIP,  Customer Satisfaction Surveys
CPI in our QMS.
 Semtech Corporation considers such 21.2. Internal Audits
Customer Intellectual property as Customer 21.2.1. Policies
documents, drawings and specifications
which shall be managed through PLM and Semtech conducts periodic internal audits to determine
Corporate Contract Management process. whether the QMS conforms to ISO 9001 & IATF 16949;
policies and procedures defined by this quality
standard and other planned arrangements as part of
 Semtech Corporation considers Customer Semtech’s risk assessment and risk management
personal information as customer logos, methodology. Additionally, if the site is certified or
trademarks, emblems and customer staffing undergoing certification for IATF 16949, ISO 14001,
information unless mutually agreed to in a OHSAS 18001 or any other industry recognized
Statement of Work or contract in full force standard, then those elements / clauses are included
and effect. in the Internal Audit program respectively. These audits
ensure our quality management system has been
effectively implemented, maintained and provide
Additionally, Semtech Corporation does not
feedback to Semtech Management for them to drive
consider material returned for failure analysis (FA)
continuous improvement of their business processes.
or Return Material Authorization (RMA) as customer
property defined in section 8.5.3 of ISO 9001. FA Semtech Corporation’s internal audit program applies
often results in a destructive analysis or under RMA to the business processes deployed corporate wide.
credit or replacements are sent. For any audit performed at any corporate site fulfills the
annual audit requirement as specified herein.
21. Measurement, Analysis and Improvement The Management Representative of each named
& Performance Evaluation Semtech site:
Semtech has implemented measurement, analysis  Plans an audit program for those areas and
and improvement processes supporting processes unique to their site operation taking into
Performance Evaluation where needed; consideration the status and importance of the
activities to be audited as well as the results of the
 To demonstrate conformity to product
previous audits;
requirements,
 Implements and maintains an internal audit
 To ensure conformity of the QMS, process application addressing those unique areas
 To continually improve the effectiveness of and processes;
the quality management system.  Defines the audit scope, frequency and audit
Such processes are planned and exist within our methodologies for those local site audits;
internal Audit program.  Ensure personnel other than those who perform the
activity being audited conduct audits.
21.1 Customer Satisfaction
For Semtech Sites without a named ISO Management
Semtech continuously works on improving its QMS, Rep, the Corporate ISO Management Rep shall ensure
product and processes to enhance customer an appropriate audit program. For business processes
satisfaction. As part of monitoring and measuring implemented and maintained using an established
customer satisfaction, Semtech monitors workflow application such as PLM, SAP, Cornerstone
information relating to customer perception to LMS, Sales Force, or any other business unit,

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operations, quality, finance or sales system, certain
audits for remotes sites are performed on the quality
21.4. Reference Documents – Additional Details
records contained within those systems.
Semtech Document # Cat Title
21.2.2. Process Description Overview
KFID-4L3S3E Quality Corporate Audit Program
Quality Assurance creates and maintains audit criteria
in a series of process audit scopes and guidelines in
the PLM Audit Workflow application. Semtech’s
process audits do not maintain a standardized audit 21.5. Calibration
checklist in the sense of the word. The so-called Semtech identifies and calibrates appropriate
checklists identify the applicable clauses associated equipment needed to assure conformity of product to
with the particular process audit. These clauses requirements as part of Semtech’s risk management
embody the full breadth and depth of ISO 9001 & IATF and mitigation.
16949, business processes defined by this quality For each site where there is a named Site ISO
manual, key customer requirement, and other industry Management Representative prepares and maintains a
standard practices. These checklists contain calibration work procedure compliant to ISO 9001 &
methods for scoring the results of audits. IATF 16949 requirements and where applicable IATF
Checklists are then assigned to audit workflows. Audit 16949. The Corporate ISO Management Rep
workflows take into consideration the status, addresses sites without a name ISO Management Rep.
importance, and the results of previous audits. The Semtech uses calibration techniques that are traceable
audit workflow provides the capability to add ad hoc to international or national standards. If no standards
checklists and/or audit workflows as may be needed. exist each site documents the basis used for
Quality Assurance schedules audits by area, calibration.
department or business processes using the Calibration records are stored in the appropriate site-
application program. Each audit is assigned an audit tracking database.
workflow. Audits are generally scheduled at least one The calibration work procedure includes re-call
calendar quarter in advance. provisions should equipment be found out of
Auditors are assigned to ensure objectivity and calibration.
impartiality of the audit process. Auditors do not audit
their own work. 21.5.1. Policies
Results and scoring of the audits are recorded within Each site ensures work procedures for equipment
the audit workflow. requiring calibration address:
Quality Assurance raises an internal audit corrective  Ensure appropriate equipment are calibrated or
action for appropriate findings. Corrective actions are adjusted prior to use;
created separately in PLM Quality Change Request,  Safeguarding equipment from adjustments that
them identified in the Relationship tab of the Audit would invalidate the calibration;
workflow. The corrective action system then manages  Protecting equipment from damage and
the actions taken to address the finding as well as deterioration during handling, maintenance and
verification of corrective action effectiveness. If an storage.
audit detects suspected non-conforming material,
then a non-conforming material request (NCMR) For sites with a Supplemental Site Quality Manual
would be raised. The NCMR system then manages requirement, such calibration documentation shall be
the review and disposition of suspect material. The listed in their appropriate section.
NCMR is identified within the Relationship tab of the
Audit Workflow. If appropriate a corrective action may
be raised as well. 21.6. Responsible Function/Business Unit

21.3. Responsible Function/Business Unit  Quality & Reliability ensures the effectiveness of
this QMS element through sustaining current and
Quality & Reliability ensures the effectiveness of this up to date calibration cycles.
QMS element through audit scheduling, tracking,
performing and documenting audit results.

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21.7. Reference Documents – Additional 21.9. Responsible Function/Business Unit
Details
Quality & Reliability ensures the effectiveness of this
Semtech Document # Cat Title QMS element through documenting ORT results and
reporting in management reviews.
KFID-4KGKRU Quality Calibration Procedure
PSAZ-5AMV6Y Quality Calibration Record - Form 21.10. Reference Documents – Additional
Details

21.8. On-Going Reliability Testing

Semtech Document # Cat Title
Semtech has an extensive On-going Reliability
Reliability Test Requirements
Testing Program. Reliability Assurance classifies GSAN-4MFNM4 Quality
for ORT
wafer fab process families for the purposes of
selecting sampling plans; reporting reliability tests; Stress – Test – Driven
JESD-47 Quality Qualification of Integrated
and, reporting reliability statistics as part of Semtech’s Circuits
risk management and risk assessment
methodologies.
The classifications take into consideration processing
technologies, minimum spacing geometries, dielectric 22. Corrective Action Request System
passivation techniques, number of metal inter connect (CAR8D) & Improvement
levels and wafer fab site and assembly sites. 22.1 Corrective Action Program Policies
Product samples are drawn per the procedure listed As part of Semtech’s risk management and risk
below on a regular basis in order to demonstrate to us mitigation methodologies, any Semtech employee may
and our customers FIT levels <10 for all major process raise an internal Corrective Action Request using the
groups. Special emphasis is placed on newly 8D problem solving method whenever:
qualified or immature processes.
 Action needs to be tracked until completion;
The ORT program includes the following
 Action is needed to eliminate the cause of
environmental tests:
nonconformities in order to prevent recurrence;
 High Temperature Operating Life  A non-compliant issue involving ISO 9001 or IATF
 Highly Accelerated Stress Testing 16949, ISO 14001, OHSAS 18001 standards;
 Autoclave  Safety issue or concern;
 Temperature cycling  There is a major or minor finding during an internal
The program includes requirements for our assembly audit.
subcontractors to participate in our ORT program. Information and records contained in PLM Quality
Testing procedures and methods are performed Change Request system are the quality records for this
according to the appropriate JEDEC specifications QMS element.
and are only performed by qualified personnel.
22.2. Process Description Overview
A reliability test plan is prepared for each ORT event.
The initial report and the final report are the quality Any Semtech employee may initiate CAR8D using PLM
records for this QMS. Results from each ORT test are Quality Change Request system, CAR workflow. The
incorporated into our Reliability Statistics databases initiator describes the problem, identifies the affected
for tracking and reporting purposes. items, identifies relationships to other Quality
processes, and attaches supporting documentation if
Our ORT addresses the ISO 9001 and where
applicable and sends it to the appropriate Quality
applicable IATF 16949 requirement to re-validate
Assurance Manager (or QA Staff Member) based on
processes where the resulting output cannot be
business unit and product affected. The Quality
verified by subsequent measurement or monitoring.
Assurance Manager reviews each submission and
The environmental reliability testing addresses wafer
assigns a Driver. The Driver coordinates Semtech
fab and assembly processes where deficiencies may
resources by addressing the corrective action request
become apparent only after the product is in use.
using PLM Quality Change Request application by:
 Reviewing and interpreting the problem;

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 Determining the root cause; compliance and also serves as a measure of
 Determining and implementing containment continuous improvement.
action if needed; Such measures are found in;
 Documenting an implementation plan and  Internal Audit and Supplier Audit Program
estimate the completion date;
 Determining actions necessary to prevent  Daily Ongoing Reliability Testing conducted at
recurrence; our subcontractors
 Conducting a risk assessment, if necessary;  Semtech’s ORT program administered by our
 Ensuring the actions and implementation plans reliability group
are completed in a timely manner suitable to the  Semtech’s Shift Analysis program
severity of the request.
 Semtech’s qualification process as identified in
Quality Assurance Manager may escalate corrective our New Product Introduction program
action request whenever timely actions are not
evident. When the Driver is satisfied that the  Generation of FMEAs and OCAPs
appropriate corrective action was taken, he/she  The review of Statistical Process Control data,
forwards the document for closure review. The Process Control Measurement data and Key
Closure Review team consists of at least the assigned Product Indicators
Quality Assurance Manager and the Originator.  The review of data and information within our
Once approved, the document is marked for an quality systems and the change control
effectiveness audit to be performed within 90 to 120 processes defined for gaining approval
days by Quality Assurance.  Device Profile modeling
The CAR8D is formally closed after a successful  T Supreme Dopant & Epi Measurement tool
effectiveness audit.
 Yield Enhancement Programs
22.3. Responsible Function/Business Unit  Test Program Transfers
Quality & Reliability ensures the effectiveness of this  Change Management process
QMS element through timely completion and lack of
 Subcontractor qualification program
reoccurrence.
 Measuring Subcontractor Performance as
22.4. Reference Documents – Additional identified within our Supplier Quality
Details Management Program
Semtech Document # Cat Title  Calibration Program
Corrective Action, Preventive  Management Review Programs
PSAZ-5AMMXS Quality Action and Continuous
Improvement Programs  Preventive Maintenance Program
 Verification audits pursuant to Corrective
23. Preventive Action & Improvement Action Response
 Environmental Objectives and Targets
23.1. Preventive Action Request Program
 Environmental Aspects and Impact
Semtech strives to identify quality practices,
assessments
processes and quality systems in support of
preventive action initiatives to include product  Health and Safety programs
qualification process geared to eliminate or as a  Programs and laws governing business ethics,
minimum significantly reduce recurring non- codes of conduct
conformances in material, product, services or the The measures listed are a sampling of those areas
development of practices outside the guidelines of whereby preventive action is part of the goal or process
corporate directives and policies as a measure of supporting Semtech’s risk management and risk
preventive action. assessment methodologies. The list is not all inclusive
Preventive Action as a tool is part of our quality but should serve as a basis of information.
system as a proactive measure to eliminate or reduce Additionally, Semtech performs extensive qualification
the occurrences of nonconformity and non- work prior to the release of products to our customers.

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These qualification activities eliminate the cause(s) of  Process Control Plans are stored in PLM Supplier
potential nonconformities and is our prime preventive Documents application and are placed under
action as required by ISO 9001 & IATF 16949. revision control.
Documents referenced within JESD 47 Stress-Test-  Process Control Plans identify preventive,
Driven Qualification of Integrated Circuits identify monitoring, out of control action plans and the
potential nonconformities and their causes. Semtech statistical methods used to measure and monitor
adopted JESD 47 Stress-Test-Driven Qualification of manufacturing processes.
Integrated Circuits specification to guide qualification 23.3.2. Responsible Function/Business Unit
plan requirements, test methods and sample sizes.
Quality & Reliability approves all qualification plans.  Each site where manufacturing is being
This ensures that qualification requirements and/tests conducted, the site quality manager prepares a
are appropriate to the impact of potential problems. list of processes requiring Process Control Plans.
 Process or Manufacturing Engineering at each
Upon completion of the qualification requirements,
site prepares and submits process control plans
Q&R approves a final report. These final reports
for review and approval.
document the results of the qualification
 Semtech’s Q&R Supplier Quality Assurance
requirements/tests, exceptions, and any action taken
Engineer prepares list(s) of processes requiring
as appropriate.
process control plans from our wafer fabs,
The initial qualification plan and the final report are the assembly subcontractors and other key suppliers.
quality records for this QMS. He/she also coordinates activities to obtain
NOTE: Each qualification plan includes provisions to control plans during qualification.
perform certain environmental testing assessing the The Process Control Plans, once obtained or created,
reliability of our devices. These reliability tests are maintained within PLM Supplier Documents
address the ISO 9001 and where applicable IATF application.
16949 requirement to perform validation tests on
processes where the resulting output cannot be
23.3.3 Reference Documents – Additional
verified by subsequent measurement or monitoring.
Details

23.2. Reference Documents –Additional Details

Semtech Document # Cat Title
Semtech Document # Cat Title
Reliability Test Requirements
Corrective Action, Preventive for Product / Process /
PSAZ-5AMMXS Quality Action and Continuous Package Change
Improvement Programs KFID-4JRLDK Quality Qualification, Automotive
(AEC), and Ongoing
Reliability Test Requirements Reliability Testing
for Product / Process / (ORT)
Package Change
KFID-4JRLDK Quality Qualification, Automotive Process Control Plan
(AEC), and Ongoing GSTD-4KE54M Quality
Requirements
Reliability Testing
(ORT)
Stress – Test – Driven
JESD-47 Quality Qualification of Integrated 24. Appendix A: Semtech Sites Requiring
Circuits Quality Manual Supplements
Semtech Sites that need to have Quality Manual
Supplements are defined in: Table 1 Sites Requiring
23.3. Process Control Plans Supplemental Quality Manuals. The Supplements are
23.3.1. Policies prepared and maintained by the site ISO Management
Representative.
 Process control plans are generated for each Semtech sites identified as maintaining an Integrated
major wafer fab, assembly subcontractor or Management System (IMS) utilizes a single quality
other key supplier at time of qualification.

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manual incorporating multiple industry standards such
as ISO 9001, ISO 14001, and OHSAS 18001.

Table 1 Sites Requiring Supplemental Quality

Manuals

Burlington, Canada (IMS)

and remote sites identified in IMS manual
Reynosa, Mexico
Neuchatel, Switzerland
Irvine, California
Colorado Springs, Colorado

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25. Appendix B: Site Application of QMS Process

This appendix defines the QMS processes application by Semtech site.

Table 2 Site Application of QMS Process

Corporation Design Sites

Neuchatel, Switzerland
Colorado Springs, Co.

Burlington, Canada
Reynosa, Mexico

Semtech Canada
San Diego, CA
Camarillo, CA

Irvine, CA

Plano, TX
Quality Management System Element
1. Quality Management System Overview X X X X X X X X X
1.1 QMS Process & Sequence X X X X X X X X X
1.2 Quality Management System Policies X X X X X X X X X
1.3 Scope of Management Systems X X X X X X X X X
1.4 Quality Manual Policies X X X X X X X X X
1.5 Control of Documents X X X X X X X X X
1.11 Control of Quality Records X X X X X X X X X
1.13 Semtech Knowledge X X X X X X X X X
2. Risk Management X X X X X X X X X
3. Context of the Organization X X X X X X X X X
3.5 Semtech’s Competition X X X X X X X X X
3.6 Interested Parties X X X X X X X X X
4. Core Values X X X X X X X X X
5. Quality Policy / Leadership Focus X X X X X X X X X
5.1 Achieving Semtech’s Goals / Planning Focus X X X X X X X X X

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Corporation Design Sites

Neuchatel, Switzerland
Colorado Springs, Co.

Burlington, Canada
Reynosa, Mexico

Semtech Canada
San Diego, CA
Camarillo, CA

Irvine, CA

Plano, TX
Quality Management System Element
6. Semtech’s Leadership Team Commitment and
X X X X X X X X X
Responsibilities / Leadership
6.1. Most Important Tasks (MITs) X X X X X X X X X
6.2. Department Roles & Responsibilities / Leadership
X X X X X X X X X
Focus
6.3. Business Unit Manager’s Roles & Responsibilities /
X X X X X X X X X
Leadership Focus
7. Management Representative(s) X X X X X
8. QMS Continuous Improvement / Planning X X X X X
9. Customer Focus X X X X X
9.1. Customer Care X X X X X BRSTL
9.4. Customer Requirements Review X X X X X X X X
9.5. Customer Notifications X X X X X BRSTL
9.5.1.1 Policy – Automotive Product X X X
9.6 Failure Analysis X X X X X X BRSTL
10. Quality Planning / Operations & Planning Focus X X X X X
11. Management Review / Performance Evaluation X X X X X X X X X
11.1 QMS Continuous Improvement / Improvement and
X X X X X X X X X
Performance Focus
11.2 Quarterly Business Reviews X X X X X X X X X
11.4 Site QMS Reviews X X X X X X
12. Resource Management / Support X X X X X X

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Corporation Design Sites

Neuchatel, Switzerland
Colorado Springs, Co.

Burlington, Canada
Reynosa, Mexico

Semtech Canada
San Diego, CA
Camarillo, CA

Irvine, CA

Plano, TX
Quality Management System Element
12.1 Training and Development X X X X X X X X X
12.2 Infrastructure X X X X X X
12.3 Work Environment X X X X X X
13. New Product Introduction / Operations X X X X X X X
13.1. Phase 1: Product Definition X X X X X X X
13.2. Phase 2: Product Design X X X X X X X
13.3. Phase 3: Design Validation X X X X X X X
13.4. Phase 4: Qualification X X X X X X X
13.5. Design Modifications X X X X X X X
14. Managing Customer Contracts X X X X
15. Documentation and Key Datafile Management X X X X X X X X X
15.2. Quality Records X X X X X X X X X
15.2.1 Policy – Automotive Records X X X
16. Supplier Management X X X
16.1. Qualification of Wafer Fab Processes X X X
16.6 Qualification of Assembly & Final Test Processes X X X
16.7 Supplier Corrective Action (SCAR) X X X X
16.8 Supplier Audits X X X
16.9 Supplier Report Cards X

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Corporation Design Sites

Neuchatel, Switzerland
Colorado Springs, Co.

Burlington, Canada
Reynosa, Mexico

Semtech Canada
San Diego, CA
Camarillo, CA

Irvine, CA

Plano, TX
Quality Management System Element
17. Anti-Counterfeit Program / Risk Assessment & Risk
X X X X X X X X X
Mitigation Focus
17.1 Counterfeit Avoidance X X X X X X X X X
18. Purchasing X X X X X X X X X
18.1 Purchasing Control Information X X X X X X X X X
18.2 Purchasing Information X X X X X X X X X
18.2.2 Control of Production and Service X X X X X
18.2.3 Validation of Processes for Production and Service X X X X X
19. Managing Non-Conforming Material X X X X X
19.3 Customer Agreements – Special Circumstances X X X X X
20. Manufacturing and Operations Controls X X X X X
20.2 Product Identification and Traceability X X X X X X
20.3 Handling, Storage, Packaging, Preservation and
X X X X X X
Delivery.
20.4 Customer Property X X X X X
21. Measurement, Analysis and Improvement &
X X X X X X X X X
Performance Evaluation
21.1 Customer Satisfaction X X* X X X X* X X*
21.2. Internal Audits X X X X X X X X X
21.5 Calibration X X X X X X X X X
21.8 On-Going Reliability Testing X X X X

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Corporation Design Sites

Neuchatel, Switzerland
Colorado Springs, Co.

Burlington, Canada
Reynosa, Mexico

Semtech Canada
San Diego, CA
Camarillo, CA

Irvine, CA

Plano, TX
Quality Management System Element
22. Corrective Action Request System (CAR8D) &
X X X X X X X X X
Improvement
23. Preventive Action & Improvement X X X X X X X X X
Conflict Mineral Program X
Environmental Compliance X X X X X
Occupational Health and Safety X X X X
Automotive Processes: APQP, PPAP X X X
(*); Internal audit programs fall within the Corporate Audit Program and are scheduled and tracked accordingly. Furthermore, these sites
maintain local site specific audit requirements.

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26. Appendix C: Organization Charts

26.1 Semtech Corporation

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26.2. Q&R Functional Organization

Qu ality Assu rance Qu ality Assu rance Qu ality Assu rance Qu ality Assu rance Qu ality Assu rance
Engineer Protectio n Sr. Manager Wireless & Sr. Manager Pr otection Engineer Power Manager Po wer High
Colo rado Sensing Products Produ cts Management Prod ucts Reliability Products

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27. Appendix D: QMS Sequence & Interaction

Continual Improvement

Management
Responsibility /
Leadership
 Management Commitment
 Customer Service /
Customer Focus
Resource  Quality Policy
PLANNING
Management /  Quality Planning Measurement,

Customer Satisfaction
Support  Legal and Regulatory Analysis, and
Compliance
 Finance
 Document Control
 Risk Management Improvement /
 Organizational Structure
 Information System
 Resource Provision
Performance Eval.
 Human Resources
 Management Review
 Competence  Customer Satisfaction
 Training  QMS Processes
 Performance  Internal Audit
Reviews
Product Realization / IMPROVEMENT
0 Operations
 Maintenance & Facility  Corrective and
Management  Purchasing Preventive action
 NPI: Design & Development  Continuous
 Sustaining Engineering Improvement
 Production Planning
 Production / manufacturing
and Operational Control
 Testing
 Material Control and NCM
 Supplier Quality Management Product & Service
 Field Applications Output

Value Added Activities Process Flow

Information Flow Improvement

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28. Appendix E: Subcategory Support Flow

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29. Appendix F: Elements of a Single Process / Risk Assessment Focus

Start Point End Point

Sources of Inputs Inputs Activities Outputs Receivers of Outputs

PREDECESSOR
MATTER, SUBSEQUENT
PROCESSES MATTER,
ENERGY PROCESSSES
e.g. at providers ENERGY
INFORMATION, e.g. at customers
(internal or INFORMATION,
e.g. in the form of (internal or
external) at e.g. in the form of
materials, external), at other
customers, at product, service,
resources, relevant
other relevant decision
requirements interested parties
interested parties

Possible controls and check

points to monitor and
measure performance

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30. Appendix G: Process Map for Internal Risk / Risk Management - Opportunity

Process Owner

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31. Appendix H: External Risk – Risk Impact / Probability Chart

Impact X Probability
Context Issues Impact (1-5) Probability (1-5) Detectability (1-5)
÷ Detectability
Technology 3 4 4 3
Market 5 4 5 4
Competition 4 4 4 4
Customer 5 3 5 3
Material Sourcing; Vendor 4 3 5 2.4
Supplier Sourcing: Back-up 3 3 5 1.8
Supplier Resources 3 4 4 3
Supplier Certification 2 2 3 1.33
Semtech Certification 2 1 2 1
Reduced Business 5 2 4 2.5
Performance
Reduced Business Cycle 3 2 3 2
Reduced ASP 4 3 4 3
Business Interruptions 5 4 5 4
Product Liability & Ins. 4 3 3 4
Obso. Inventory &
Product Lifecycle 3 3 4 2.25
changes
Cost of Product
Compliance to Ind. 3 4 4 3
Stnds.
Risk to IP 4 2 4 2
Foreign currency market 4 2 3 2.6
Increase Tax Liability 4 3 3 4
Industry Consolidation 5 3 3 5
Distributor risk of term. 4 2 4 2
Product Environmental
compliance & conflict 4 1 4 1
minerals

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RATING RISK ACTION

No action is required and no documentation records need to be
1 Trivial
kept
No additional controls are required. Monitoring is required to
2 Tolerable
ensure that the controls are maintained.
Efforts should be made to reduce the risk, but the costs of
prevention should be carefully measured and limited. Risk
3 Moderate
reduction measures should be implemented within a defined time
period.
Risk mitigation efforts must be considered. Considerable
4 Substantial resources may have to be allocated to reduce the risk. Where the
risk involves work in progress, urgent action should be taken.
Risk mitigation efforts must be in place and monitored until the risk
5 Intolerable has been reduced. Action plans, goals and targets will need to be
reassessed, revised or replaced to reduce the risk.

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32. Appendix I: QMS Relationship with ISO 9001
This appendix provides a cross reference of Semtech’s Quality Management System with ISO 9001 & IATF
16949 requirements.

ISO 9001 – 2008 IATF 16949: ISO 9001: 2015

Clause 2016 Clause Clause
Quality Management System Element
1. Quality Management System Overview 4.1 4 4, 4.1, 4.2,
1.1 QMS Process & Sequence 4.1 4.1 4.4
1.2 Quality Management System Policies 4.1, 4.2.1 4.1 4.4, 8.4
1.3 Scope of Management Systems 4.1.3 4.1.3 4.3
4.3, 7.5.1, 4.4,
1.4 Quality Manual Policies 4.2.2 4.2.2
6.2
1.5 Control of Documents 4.2.3 4.2.3 7.5.2, 7.5.3
1.11 Control of Quality Records 4.2.4 4.2.4 7.5.2, 7.5.3
1.13 Semtech Knowledge 7.1.6
2. Risk Management 6.1, 6.3
3. Context of the Organization 4, 4.1
3.5 Semtech’s Competition 4.1
3.6 Interested Parties 4.2
4. Core Values
5. Quality Policy / Leadership Focus 5.3 5.3 5.2, 5.2.1, 5.2.2
5.1 Achieving Semtech’s Goals / Planning Focus 6.2
6. Semtech’s Leadership Team Commitment and
5.1, 5.2, 5.4.1 5.1 5.1, 5.1.1
Responsibilities / Leadership
6.1. Most Important Tasks (MITs) 5.4.1 5.4.1 6.2
6.2. Department Roles & Responsibilities / Leadership 5.5.1 5.5.1, 5.5.1.1 5.3
Focus
6.3. Business Unit Manager’s Roles & Responsibilities /
6.5.1 5.5.1 5
Leadership Focus
7. Management Representative(s) 5.5.1, 5.5.2 5.5.2 5
8. QMS Continuous Improvement / Planning 5.4.2, 8.5.1 5.4.2, 8.5.1 6.1, 10.1,10.3
9. Customer Focus 5.2 5.2 5.1.2
9.1. Customer Care 7.2.3 7.2.3 5.1.2, 8.2.1
5.2, 7.2.1, 7.2.2, 5.2, 7.2.1, 7.2.2, 5.1.2, 8.2.1,
9.4. Customer Requirements Review
7.2.3 7.2.3 8.2.2, 8.2.3, 8.2.4
9.5. Customer Notifications 7.2.3 7.2.3, 7.2.3.1 8.2.1
9.5.1.1 Policy – Automotive Product
9.6 Failure Analysis
10. Quality Planning / Operations & Planning Focus 8, 6.2

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ISO 9001 – 2008 IATF 16949: ISO 9001: 2015

Clause 2016 Clause Clause
Quality Management System Element
11. Management Review / Performance Evaluation 5.6 5.6 4, 4.1, 4.2, 9.3
11.1 QMS Continuous Improvement / Improvement and 5.5.3, 5.6.3 5.6.1.1, 5.4.2, 7.4, 9.3.3
Performance Focus 5.5.3
11.2 Quarterly Business Reviews 5.6.1, 5.6.2, 8.4 5.6.1.1, 5.6.2, 8.4 9.3.1, 9.3.2, 9.1.3
11.4 Site QMS Reviews 5.6.2 5.6.2 9.3.2
12. Resource Management / Support 6.1, 6.3, 6.4 6, 6.1, 6.2 7, 7.1,
6.2.1 , 6.2.2 6.2.2, 6.2.2.2, 7.2, 7.3
12.1 Training and Development
6.2.2.3
12.2 Infrastructure 6.3 6.3 7.1.3
12.3 Work Environment 6.4 6.4 7.1.4
13. New Product Introduction / Operations 7.1, 7.2, 7.3 7.1, 7.3 8.3
13.1. Phase 1: Product Definition 7.1, 7.3.1 7.1, 7.3 8.3.2
13.2. Phase 2: Product Design 7.3.1, 7.3.3, 7.3.4 7.3.2, 7.3.2.1 8.3.2, 8.3.4, 8.3.5
7.3.1, 7.3.3, 8.3.2, 8.3.5,
13.3. Phase 3: Design Validation 7.3.5, 7.3.6
7.3.5, 7.3.6 8.3.4,
7.3.1, 7.3.4,
13.4. Phase 4: Qualification 7.5.1, 7.5.2 8.3.2, 8.3.4, 8.5.1
7.5.1, 7.5.2
13.5. Design Modifications 7.3.7 7.3.7 8.3.6, 8.5.6
5.2, 7.2.1, 7.2.2, 5.2, 7.2.1, 7.2.2, 5.1.2, 8.2.2,
14. Managing Customer Contracts
7.2.3 7.2.3 8.2.3, 8.2.4
15. Documentation and Key Datafile Management 4.2.1, 4.2.3 4.2.3, 4.2.4 7.5, 7.5.2, 7.5.3
15.2. Quality Records 4.2.4 4.2.4, 4.2.4.1 7.5.2, 7.5.3
15.2.1 Policy – Automotive Records
16. Supplier Management 7.4.1 7.4.1, 7.4.3.2 8.4, 8.4.2
8.4, 8.4.2, 6.1,
16.1. Qualification of Wafer Fab Processes 7.4.1, 8.5.3 7.4.1
10.3
8.4, 8.4.2, 6.1,
16.6 Qualification of Assembly & Final Test Processes 7.4.1, 8.5.3 7.4.1
10.3
16.7 Supplier Corrective Action (SCAR) 7.4.1 7.4.3.2, 8.5.1 8.4, 8.4.2
16.8 Supplier Audits 7.4.1 7.4.3.2, 8.5.1 8.4, 8.4.2
16.9 Supplier Report Cards 7.4.1 7.4.3.2, 8.5.1 8.4, 8.4.2
17. Anti-Counterfeit Program / Risk Assessment & Risk 6.1, 6.2
Mitigation Focus
17.1 Counterfeit Avoidance 6.1
18. Purchasing 7.4.1, 7.4.2, 7.4.3 7.4.1, 7.4.2, 7.4.3 8.4.3, 8.4.2, 8.6
18.1 Purchasing Control Information
18.2 Purchasing Information
18.2.2 Control of Production and Service 7.5.1 7.5.1 8.5.1, 8.5.5

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ISO 9001 – 2008 IATF 16949: ISO 9001: 2015

Clause 2016 Clause Clause
Quality Management System Element
18.2.3 Validation of Processes for Production and Service 7.5.2 7.5.2 8.5.1
19. Managing Non-Conforming Material 8.3 8.3, 8.3.1 8.7, 10.2
19.3 Customer Agreements – Special Circumstances
20. Manufacturing and Operations Controls 7.5.1, 8.2.3, 8.2.4 8.2.4, 8.2.3, 7.5.1 8.5.1, 8.5.5, 8.6
20.2 Product Identification and Traceability 7.5.3 7.5.3, 7.5.3.1 8.5.2
20.3 Handling, Storage, Packaging, Preservation and
7.5.5 7.5.5 8.5.4
Delivery.
20.4 Customer Property 7.5.4 7.5.4 8.5.3
21. Measurement, Analysis and Improvement &
8.1. 8.2.1 8, 8.2 9.1.2
Performance Evaluation
21.1 Customer Satisfaction 5.2, 7.2.1, 8.2.1 8.2.1, 8.2.1.1 5.1.2, 8.2.2, 9.1.2
8.2.2 8.2.2, 8.2.2.4, 9.2
21.2. Internal Audits
8.2.2.5
21.5 Calibration 7.6 7.6, 7.6.2 7.1.5, 7.1.5.2
21.8 On-Going Reliability Testing 7.5.2 7.5.2, 7.5.2.1 8.5.1
22. Corrective Action Request System (CAR8D) &
8.5.2, 8.4 8.5.2, 8.5.2.3 10.2, 9.1.3
Improvement
23. Preventive Action & Improvement 8.5.3, 8.4 8.5.3 6.1, 10.3, 9.1.3
23.3 Process Control Plans 6.1
24. Appendix A: Semtech Sites Requiring Quality Manual
25. Appendix B: Site Application of QMS Process
26. Appendix C: Organization Charts
27. Appendix D: QMS Sequence and Interaction
28. Appendix E: Subcategory Support Flow
A 29. Appendix F: Elements of a Single Process / Risk 6.1
Assessment Focus
30. Appendix G: Process Map for Internal Risk / Risk 6.1, 6.3
Management - Opportunity
31. Appendix H: External Risk - Risk Impact / Probability 6.1, 6.2, 6.3
Chart

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