Scribd
Upload
25K views

Hospitality - 1 Assignment

The document is a hospitality assignment that provides guidelines and questions for students. It includes an introduction that outlines the purposes and aims of exploring various aspects of the hotel industry. It provides background that the student has been selected as a front office assistant. The questions include analyzing the history of hotel chains, how housekeeping contributes to revenue, and designing standard hotel rooms or marketing packages to increase off-season business. Responses are requested at varying levels of detail and analysis.

Uploaded by

kaifyakhan7865
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
25K views

Hospitality - 1 Assignment

The document is a hospitality assignment that provides guidelines and questions for students. It includes an introduction that outlines the purposes and aims of exploring various aspects of the hotel industry. It provides background that the student has been selected as a front office assistant. The questions include analyzing the history of hotel chains, how housekeeping contributes to revenue, and designing standard hotel rooms or marketing packages to increase off-season business. Responses are requested at varying levels of detail and analysis.

Uploaded by

kaifyakhan7865
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
You are on page 1/ 6

Hospitality

– 1 Assignment


Learner’s Name KAIF ASIF KHAN
Course Title HOSPITALITY

Assessor’s Name
Internal Verifier
Name
Unit Number and Unit 7 Hospitality – Room Management
Title
Assignment Title
Outcome Unit – 7
Number(s) and LO1 : Explore the growth of the hotel industry
Statement(s) LO2: Examine the effectiveness of front office
services LO3: Investigate the role of
housekeeping
LO4: Use Fidelio software for Hotel Room Management
Date Set Hand In Date

Learner Declaration
I confirm that the work submitted for this assignment is my own.
Learner’s Name Date
Instruction Your assignment will not be accepted
if it does not contain the list of source
details of the text material referred to
and the details of the people
contacted in accomplishing this
project and the tasks attached.
Introduction
Purpose/Aims
• Explain the growth of the hotel industry worldwide

• Compare the facilities of different types of hotels in


India
• Analyse the range of services provided by the
front office to meet guest expectations, using
appropriate terminology
• Explain the importance of the role of housekeeping
• Compare a range of amenities supplied for different
types of guests
• Demonstrate the reservation process through correct
use of Fidelio
• Evaluate the benefits of technology to the hotel, staff,
Hospitality – 1 Assignment

and guests who come into contact with the front


office.
Backgroun You have been selected as a Front Office Assistant of a 5 star
d or Hotel. As part of your six months Probation you will undergo
Scenario on the job exposure in Accommodation Operations & handle
various situations which are typical to Hotel operations. On
successful completion of this period you will be deputed as a
Front Office Supervisor with independent responsibilities.
Keeping this in mind you should take a lot of initiative &
approach your assignments in an individualistic & creative
manner.







Guidelines: Students to attempt the below questions for getting PASS/ MERIT/
DISTINCTION
1. Write your responses in the space provided below the questions
2. Review your answers before submitting the Assignment

TIMELINE: You can take upto One week to submit the Assignments
















Hospitality – 1 Assignment



Ques 1. Select two renowned chains of hotels (one domestic & one International) and
trace its history right from the time of its inception. Also compare the facilities
offered by the hotel chains. Write your findings below. (PASS)

Ans. THE ORIGINAL OWNERS WERE ENTREPRENEURS, HYATT

VON DEHN AND JACK D CROUCH . VON DEHN WAS EAGER TO


GET OUT OF THE HOTEL BUSINESS AFTER A FEW YEARS , SO
HO SOLD HIS SHARE IN THE HOTEL TO JAY PRETZEL. JAY’S
YOUNGER BROTHER DONALD SPRITZER UNDER JACK
CROUCH’S MENTORSHIP AND ALONG WITH HIS BROTHER JAY.
LOOL OVER DAY TO DAY OPERATION OF THE COMPANY AND
ACQUIRED MOTELS AND HOTELS .





















Hospitality – 1 Assignment














Ques2. Explain how the Housekeeping department contributes towards earning hotel
revenue. Write your findings below. The findings should not exceed 10-15 sentences.
Also, describe a standard room in a hotel, exhibiting the basic amenities and facilities
provided. (PASS)

Ans. THE HOUSEKEEPING DEPARTMENT CONTRIBUTES
TOWARDS EARNING HOTEL REVENUE BY KEEPING
THE HOTEL CLEAN ,FULFILLING NEEDS OF THE
CUSTOMERS AND KEEPING THE CUSTOMERS
SATISFIED WITH THE SERVICE . `














Hospitality – 1 Assignment




















Ques 3. You have prepared a layout of a standard room as per the current
scenario of the hotel industry. After analysing the guest supplies, amenities, décor
and cleaning standards, design a standard room for future.
(You can describe the layout in a few lines)
Explain as to how the hotel with updated room facilities can create a niche in the
industry. (DISTINCTION)

OR Answer the Question below

Design a brochure with specially designed packages to up-sell a hotel in the off-
season. Explain how the various packages will be successful in bringing business
during the off-season. (DISTINCTION)


Ans. NEW ENTRANTS, THE BARGAINING POWER OF BUYERS ,

THE BARGAINING POWER OF SUPPLIERS, RIVALRY AMONG


EXISTING PLAYERS AND THE THREAT OF SUBSTITUTE
PRODUCTS, TO PLAY A VITAL ROLE IN SHAPPING THE
Hospitality – 1 Assignment

COMPANY’S FUTURE IN THIS CONTEXT EXAMINE THE


VARIOUS CIRCUMSTANCES WHERE THE BARGAINING POWER
OF BUYERS INDIFFERENT FORMS. HE IS ALSO KNOWN FOR HIS
DISCOVERY OF THE PHOTOELECTRIC EFFECT, FOR WHICH HE
WON THE NOVEL PRIZE FOR WHICH HE WON THE NOVEL
PRIZE FOR PHYSICS IN 1921 MANAGER IN GE ELECTRICAL
PRIVATE LTD.

You might also like