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IT Report Ticket System

The document contains details of various IT tickets created between August 1-4, 2021 including the ticket number, date, severity, owner, department, type, issues, impact, action, action owner, status, and planned and actual execution dates. It also includes charts showing the number of monthly completed, pending and requested tickets by issue type as well as recommendations, challenges and reasons for pending tickets. The tickets cover issues related to hardware, applications, databases, operating systems, networks, email and websites across different departments.

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Mohamed Said
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53 views8 pages

IT Report Ticket System

The document contains details of various IT tickets created between August 1-4, 2021 including the ticket number, date, severity, owner, department, type, issues, impact, action, action owner, status, and planned and actual execution dates. It also includes charts showing the number of monthly completed, pending and requested tickets by issue type as well as recommendations, challenges and reasons for pending tickets. The tickets cover issues related to hardware, applications, databases, operating systems, networks, email and websites across different departments.

Uploaded by

Mohamed Said
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as XLSX, PDF, TXT or read online on Scribd
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Ticket No Date of Issues Severity Ticket Owner Department Type of Ticket

8012021 1-Aug-2021 Medium Mr. Ahmed Finance New Requests


8022021 1-Aug-2021 M Mr. Y HR New Requests
8052021 2-Aug-2021 L XYZ Production New Requests
8082021 4-Aug-2021 L OOOO Sales New Requist
Issues Type Description
Application needs to create New User For New accountant
Email needs to create email User For New employee
Hardware Employee Need PC Faster than his current one
Application needs to create New User For New accountant
Impact Action
none Create New User For New accountant
none Create New email For New employee
Delay on employee work send sects for new PC to Purchasing Department
none create New User For New accountant
Action Owner Status Planed Date Execute Actual Date Execute
IT Specialist 1 complete 1-Aug-2021 1-Aug-2021
IT Specialist 2 waiting 2-Aug-2021 2-Aug-2021
IT Manager InProgress 5-Aug-2021 5-Aug-2021
IT Spicialist 1 inprogress 8-Aug-2021 8-Aug-2021
Monthly Completed Incident
Issues Type No Tickets
Hardware 6
Application 8
Monthly Comple
10
DataBase 5
9
Operating System 3
8
Network 8
Email 9 7

Web Site 6 6
5
4
3
2
1
0
Hardware Application DataBase Oper
Syste

Monthly Requistes Monthly Requistes


Issues Type No Tickets 8
Hardware 2
7
Application 5
DataBase 3 6

Operating System 2 5
Network 5 4
Email 7
3
Web Site 2
2

0
Hardware Application DataBase Operating Network
System

Recomenditions
1- Needs to upgrade internet speed
2 - Need Storage for Backup Server
3- Renew OS Laicens

Chalenges
1-upgrade HR department Computers
2- extend the storage for Backup Server
3 - increasing for Access Point Devices in New Area
4- rearranging the posisiones for camira systems
Monthly Pending Incide
Issues Type No Tickets
Hardware 2
Monthly Completed Incident Application 1
DataBase 0
Operating System 0
Network 2
Email 0
Web Site 0

Monthly Pending Inc


2.5

2
e Application DataBase Operating Network Email Web Site
System
1.5

1
Monthly Requistes
0.5

0
Hardware Application DataBase Operating N
System

aBase Operating Network Email Web Site


System
Monthly Pending Incident
Reason Of Pending
waitting purchasing team to get RAM
watting laicense renewal

waitting purchasing team to get CAT 6 Cables

Monthly Pending Incident

cation DataBase Operating Network Email Web Site


System
Issues Type Type of Ticket Severity Department Status Action Owner
Hardware Issues H HR waiting System Administrator
Application New Requist M Finance inprogress DBA
DataBase L Sales complete Network Admin
Operating System Production Overdue IT Spicialist 1
Network Marketting IT Spicialist 2
Email Operation IT Manager
Web Site

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