Part 1

Listen to the conversation. Complete the sentences with the correct

information.

Example: The woman wants to speak to __John___ Brant. The woman is calling the Lexington
__Hotel__ .

1. The woman’s name is Anne    Stepens                   

 
2. She will meet Mr. Brant at       5:30                 p.m. 
3. She wants to meet in the        bussiness center               

Part 2
Listen to the phone conversation. Check (✓) the pictures that describe
the conversation. Mark an × in the pictures that do not describe the
conversation. 

Example:    🗹

4. □
5. □
6. □
7. □

Part 3
Complete each sentence with one of the words or phrases from the box.
You will not use them all. 

    the airport shuttle    extra towels         a rollaway bed          an iron      

    extra hangers          room service        a travel agency       the wake-up

service     

Example: If you take a lot of showers, you will need ______extra towels__________.

8. If you have an extra person in your room, you will need to ask for      a rollaway bed       
.

9. If you have a meeting at 8:30 in the morning, you can use    the wake up
service                                     .

10. If you need to make your clothes look nice, you should ask for     room
service                                    .

11. If you don’t want to take a taxi to the airport, you can use     the airport shuttle 
.

12. If you brought a lot of clothes with you, you can ask for       extra hangers                                      .

Part 4
Complete each sentence or question with will or won’t and the words in
parentheses. Use a capital letter when necessary.
Example: Mr. Mann doesn’t smoke, so he won’t ask for ( he / ask for ) a smoking room.

13. Mrs. Thompson doesn’t have enough skirt hangers. The will front desk send  ( the front
desk / send ) more to her room.

14. The Martins had a very bad experience at the Gala Hotel.   They  won’t  stay  ( They / stay )
there again.

15.  Mark will arrive  ( Mark / arrive ) at the hotel at 10:00 tomorrow?

16. The hotel restaurant closed 45 minutes ago. I   won’t be able  ( be able ) to eat there tonight.

Part 5
For each situation, choose the hotel facility on the right that the person
should use. 

Example: Amanda loves to swim. __b__ a. sauna

17. Tim has to finish a project for work.   e         b. pool

18. Jamie needs to relax.    a       c. gift shop

19. Jennifer needs to buy a present.    c       d. fitness center

20. Frank wants to lift weights and exercise.    d       e. business center

Part 6
Complete the real conditional statements with the correct form of the
verbs.

Example:    If the hotel room has_________ a king-size bed, I’ll be very comfortable tonight.
                ( the hotel room / have )

21. If we have time tomorrow,       we have go  to the hotel fitness center.
                              ( we / go )

22. If  the hotel room have  wireless Internet, you can check e-mail in your room.
       ( the hotel room / have )

23. We will bring extra hangers and towels to the room if                                            them.
                                                                                             ( a guest / request ) 

24. Mr. and Mrs. Kim will take the airport shuttle if a taxi                                            too expensive.
                                                                                                  ( be )

25. I won’t request a double room if                                            with me to New York.

                                                  ( my friend / not come )
 Part 7
Read the article about a hotel. Then choose the correct answer for each
question.
Example:  The article suggests that on a    “real” 28.  You have to ask for__a_____.
vacation, you _______.         a. extra towels and pillows
                 [a.  relax ]          b. a hair dryer
                 b.  exercise a lot         c. someone to pick up your
                 c.  spend a lot of money laundry

26. According to the article, the hotel’s prices are 29.  How many restaurants are in the
___c____. hotel? b
       a.  always changing          a.  one
       b.  very expensive         b.  two
       c.  affordable         c.  three

27. According to the article, ordering room service gives 30.  The article does NOT talk about
you ___b____. ____a___.
       a.  savings        a. a wake-up service
       b.  privacy        b. a shoe shine service
       c.  better food  c.  a babysitting service 
 Writing Test

You are going on a vacation with your family or a good friend. Write at
least five sentences about the hotel where you will stay. For example,
write about the type of room you will need and any features or services
you want the hotel to have. 

                                                                                                                                                                                 
             

                                                                                                                                                                          
                    

                                                                                                                                                                          
                    

                                                                                                                                                                          
                    

                                                                                                                                                                          
                    

                                                                                                                                                                          
                    

                                                                                                                                                                          
                    

Speaking Test
Imagine you are staying at a hotel and you need some services and/or
things brought to your room.  Call the front desk and tell them at least
three things you nee