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3-Exchange and Refund

The document describes a dialogue between a customer returning a dress to a store and a sales associate. The customer wants to return the dress because the sleeves are too long. The sales associate says she can offer a store credit or exchange, but not a full refund due to the store's no-refund policy. The customer suggests changing the policy to make returns easier. The sales associate agrees to pass the feedback to the manager.

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63 views4 pages

3-Exchange and Refund

The document describes a dialogue between a customer returning a dress to a store and a sales associate. The customer wants to return the dress because the sleeves are too long. The sales associate says she can offer a store credit or exchange, but not a full refund due to the store's no-refund policy. The customer suggests changing the policy to make returns easier. The sales associate agrees to pass the feedback to the manager.

Uploaded by

yuheun lm
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PDF, TXT or read online on Scribd
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开言会员课后讲义

B1-Exchange and refund

Dialogue/对话

A: Hi there, is there anything I can help you with?

A: 您好，有什么需要我帮忙的吗？

B: Yes, I'd like to return this dress. The sleeves are too long for me.

B: 嗯，我想退掉这条裙子。它的袖子对我来说太长了。

A: Certainly. Not a problem. Did you bring the receipt?

A: 好的。没问题。您有带收据吗？

B: I did. Here you go.

B: 带了。给你。

A: Okay great. So I can give you a $30 store credit or I can help you exchange it for another one.

A: 好的。我可以帮您累积30美金的店铺积分，或者帮您换一条裙子。

B: Would I be able to get a full refund?

B: 能给我退全款吗？

2137100119455486
A: I'm sorry ma'am. We have a no-refund policy.

A: 很抱歉女士。我们这儿规定不能退款。

B: Well if I were you, I would change that policy to make it easier to take clothes back.

B: 好吧，我要是你，肯定会改改这条规定，这样顾客退衣服才能更方便。

A: Thanks, I'll let my manager know.

A: 谢谢您的建议，我会转告经理的。

Key vocabulary/重点词汇

return /rɪˈtɝːn/ 退货

sleeves /sliːvz/ 袖子

receipt /rɪˈsiːt/ 收据

Here you go /hir ju: goʊ/ 给，给你

credit /ˈkredɪt/ 积分，信用额度

exchange /ɪksˈʧeɪnʤ/ 更换

full /fʊl/ 完整的；全部的；整个的

refund /ˈriːfʌnd/ 退款

policy /ˈpɑːləsi/ 规定

take clothes back /teɪk kloʊðz bæk/ 退衣服

Expansion/例句

return

1. I'm not sure that I really like these jeans. I think I'm going to return them.

我不确定自己是否真的喜欢这条牛仔裤。我准备退掉它。

2. Some stores won't let you return clothes that you have worn.

有些商店不允许你退掉已经上过身的衣服。
3. Excuse me, I'd like to return these boots. They don't fit right.

不好意思，我想退掉这双靴子。他们不太合脚。

exchange

1. If you don't like the gift, you can exchange it for something else.

如果你不喜欢这件礼品，你可以用它去换其他东西。

2. We exchange Christmas presents every year on Christmas Eve.

每年平安夜我们都会互送圣诞礼物。

3. Do you know what the exchange rate for American dollars is today?

你知道今天的美元汇率是多少吗？

refund

1. If you bring the receipt, we can offer you a full refund.

如果您有带小票来，我们可以给您退全款。

2. I can't believe you won't refund my money!

真不敢相信你不给我退款！

3. Sorry, our store policy is "No refunds!"

很抱歉，我们店规定“不能退款”！

Grammar/语法

If I were you...

In today's lesson, the customer gives the salesperson some advice: "If I were you, I would change that policy."
This is a perfect example of what we call the “subjunctive voice” in English. There are two things to keep in
mind here:

今天的课程中，这位顾客给了店员一些建议：“If I were you, I would change that policy (我要是你，肯定会改改这


条规定)”。这个例句向我们很好地展示了英语里的虚拟语气。我们需要记住两个有关它的要点：

One, the subjunctive voice always points to an unreal situation. The customer may be giving the salesperson
advice, but because she will never be him, her words “if I were you” point to something unreal.

第一点，虚拟语气描述的并非真实情况。这个例句中的顾客确实是在给店员提意见，但因为这位顾客永远不可能变成店

2137100119455486
员，她所说的“if I were you (我要是你)”自然也并非真实情况了。

Secondly, the subjunctive voice uses the past tense in the if clause, and modal verbs like "would" or "could" in
the second clause. When you're giving advice however, it's almost always "If I were you, I would…" or "If I
were you, I wouldn't…"

第二点，使用虚拟语气时，我们要对“if”引导的从句使用过去时，同时在主句中添加情态动词，比方说“would (将，
会)”和“could (能，可以)”。人们常用“If I were you, I would… (我要是你，我会…)”和“If I were you, I
wouldn't… (我要是你，我就不会…)”两个句式来提建议。

Let's look at a few more examples:

我们再来看几个例句吧：

1. If I were you, I wouldn't go to that party alone.

我要是你，肯定不会自己去那个派对。

2. If I were you, I'd make sure to bring extra money.

我要是你，肯定会多带些钱的。

3. If I were you, I would be a bit more careful.

我要是你，就会更小心点儿。

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