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ISO 9001:2015 CS 10 Audit Interviews - 2017

This document outlines a case study involving an audit of an organization. Students will take turns conducting interviews as auditors and auditees to audit the organization's management system. They will develop checklists to evaluate clauses related to context, policy, documentation, operations, monitoring, and internal audits. Records will be kept of the audit areas, any nonconformities or observations, and observer comments. The goal is to gain experience with audit procedures and evaluating a management system against the ISO 9001 standard.

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136 views5 pages

ISO 9001:2015 CS 10 Audit Interviews - 2017

This document outlines a case study involving an audit of an organization. Students will take turns conducting interviews as auditors and auditees to audit the organization's management system. They will develop checklists to evaluate clauses related to context, policy, documentation, operations, monitoring, and internal audits. Records will be kept of the audit areas, any nonconformities or observations, and observer comments. The goal is to gain experience with audit procedures and evaluating a management system against the ISO 9001 standard.

Uploaded by

Yasirdz
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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CASE STUDY #10

Audit Interviews

Time Allowed = Prep Time: 20 Minutes/ Audit Time: As allocated by the tutor

Your Group Name: ________________________________ Your Name: __________________________

Working as a group, conduct an audit on the group representing the organisation allocated to your team by interviewing members of the management team of the auditee organisation.
Review the management system records and documents gathered so far: Management System Policy, Organizational Structure, Profile and Background, Process Interaction, Internal Audit
Procedure, etc.

Using Annex SL and a copy of ISO 9001 as reference, develop checklist in the following areas on the blank below (ask your tutor for further instructions):

Cl. 4 Context of the organization

Cl. 5.2 Management Policy and Objectives

Cl. 7.5 Documented Information

Cl. 8 Operation - Construction works

Cl. 9.1 Monitoring, measurement, analysis and evaluation

Cl. 9.2 Internal Audit

You will have the opportunity to take the role of both the auditor and the auditee during this case study – you will also act as an observer during an Audit interview.

Your group will need an audit team leader and a management team leader during the appropriate interview sessions.
Your (management) group audited by: [group name] _____________________________________

Date: You were audited by: [Auditor name] ___________________________________________________________


Areas audited: _________________________________________________________________________________________
NCRs raised: __________ Observations raised: ______________ Comments? _____________________________________

Your (Auditor) group audited by: [group name] _____________________________________


You audited: [auditee name] _________________________________________________________________
Areas audited: ____________________________________________________________________________________
NCRs raised: __________ Observations raised: ______________ Comments? _____________________________________

Observer Activity
Auditor: ________________________________________ Auditee: ____________________________________________
NCRs raised: __________ Observations raised: ______________ Comments? _____________________________________

❖ To achieve all of these activities a strict adherence to the time schedule proposed by the tutor is needed

❖ You are required to maintain this sheet as a record of your tasks completed – to be handed to your tutor at the end of the session.
•
❖ Use checklists you drafted in all your previous activities. Develop further as deemed necessary

CHECKLIST

Organization: Auditor:
Standard: ISO 9001 Date of Audit:

Question/Requirements. Clause Observations


NONCONFORMITY REPORT

Company Name : NCR Number: … of ….

Reference Standard: Date:

Clause: Category: MAJOR/MINOR

Auditor:

Description of the nonconformity

Auditee: Auditor: Senior Management:

(name and signature) (name and signature) (name and signature)

Root Cause (to be completed by auditee and agreed with auditor)

Proposed Corrective Action (to be completed by auditee and agreed with auditor)

Proposed Implementation Date

4
Auditee: Auditor: Senior Management:

(name and signature) (name and signature) (name and signature)

Review of Corrective Action Implementation

Auditor: Review Date:

(name and signature)

Review of Corrective Action Effectiveness:

Auditor: Review Date:

(name and signature)

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