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Portal FAQs

This document provides answers to frequently asked questions about the MyChaffey Portal at Chaffey College. It addresses questions about logging in, including how to obtain an account, retrieve usernames and passwords, and change passwords. It also covers accessing and managing Chaffey Panther email accounts, such as how to sync email to a mobile device and forward the college email to a personal account. The document includes step-by-step instructions for common portal and email tasks.

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82 views

Portal FAQs

This document provides answers to frequently asked questions about the MyChaffey Portal at Chaffey College. It addresses questions about logging in, including how to obtain an account, retrieve usernames and passwords, and change passwords. It also covers accessing and managing Chaffey Panther email accounts, such as how to sync email to a mobile device and forward the college email to a personal account. The document includes step-by-step instructions for common portal and email tasks.

Uploaded by

long vũ
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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MyChaffey Portal FAQs

MyChaffey Portal FAQs

LOGIN
1. How do I obtain a MyChaffey account?
The MyChaffey Portal is available to Chaffey College students; and also to faculty and staff. If
you have never enrolled for credit or non-credit classes at Chaffey College, please see our online
instructions for submitting an application.

2. When will I receive my Username and Password?


Typically, New and Returning students should receive a Welcome Email within 24 hours,
excluding holidays and weekends, after submitting an application. If you are a New Student and
have not yet submitted an application, please see our online instructions for submitting an
application.

3. What if I forgot my Password?


If you have already provided secret answers during the First Time Users setup, please use the
Reset Password utility to reset your password. If you have not yet provided secret answers or
don’t recall them, you must complete the First Time Users workflow.

4. What is my Username?
Click on the Forgot Username on the log-in page. Your Username is the initials of your first and
last names, and your 7-digit Chaffey ID (e.g., If your name is Charlie Chaffey and your Student ID
is 0123456, then your Username is cc0123456)

5. What is my Chaffey ID?


Click here to access your Chaffey ID; then click on the link “look it up here”; enter your Last Name
and Social Security Number (numbers only—no dashes); click Submit.

6. How do I change my password?


Click on Reset/Forgot Password on the log-in page.

7. I forgot the answers to the Security Questions. What do I do?


Click on FirstTimeUser on the log-in page.

CHAFFEY PANTHER EMAIL


1. How do I get to my Chaffey Panther email?
Any student who has registered in class will be assigned a Chaffey email account. Once the
account is created, the student will have access to that account via the MyChaffey Portal:

 Your email account name will be displayed on the Portal Student Main Page.

 Click on the Gmail icon on the portal Student Main Page > Accept the terms of the
account

Z:\Information Technology Services\Private\Allison Access Files\Portal FAQs.docx


MyChaffey Portal FAQs

2. How do I sync my Chaffey Panther email account to my mobile device?


Android: Settings > Accounts > Add Account > Google > select Existing > enter your full
Chaffey Panther Email Address as your username > Enter your Password (same as your
MyChaffey Portal Password) > OK to accept the Terms of Service

iPhone: Settings > Mail Contacts, Calendars > Add Account > Google > enter your full Chaffey
Panther Email Address and Password (same as your Chaffey Portal password) > Sign In > when
the Gmail MyChaffey screen opens, enter your Portal User ID and Password > Log In > Google
screen opens stating “Your Google Account is managed by panther.chaffey.edu > Accept the
terms on the accounts.google.com screen > Save

3. How do I forward my Chaffey Panther email account to a personal account?


 Login to the MyChaffey Portal (https://my.chaffey.edu)
 Click on the Gmail icon
 Click on Settings (on the right side) > Settings Option > Forwarding and POP/IMAP
> click Add a forwarding address
 Enter a valid email address > Next
 Verify the forwarding email address is correct > Proceed
 A message will display that a confirmation code has been sent to the forwarding email
address to verify permission > click OK
 Access your personal email/email account to which you are forwarding your Chaffey
Panther email
o A message from the Chaffey College Team should be in your personal mailbox (if
not, check your “Spam” folder)
o Click on the link in the email to confirm your forward request:
Example:

o You will receive a confirmation message from Gmail. Close the email > Log Out
 Access your Chaffey Panther email account > click on Settings > click on Verify (next to
the forwarding email address)
 Click on the option box next to Forward a copy of incoming mail to: to turn on mail
forwarding.
 Save Changes (towards the bottom of the Settings window). Your changes are NOT active
until the changes have been SAVED.

Z:\Information Technology Services\Private\Allison Access Files\Portal FAQs.docx

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