RIZAL TECHNOLOGICAL UNIVERSITY

BONI CAMPUS, MANDALUYONG CITY

OPERATIONS MANAGEMENT AND TQM
SET A – Write the correct answer on the space provided before numbers.
__________1. It is a behavioral approach to job design where workers periodically exchange
jobs or tasks.
__________2. It is a set of international standards for assessing a company’s environmental
performance.
__________3. A kind of plan which is similar to double – sampling plan except that more than
two samples maybe required.
__________4. This involves specifying the content and methods of job.
__________5. These plants are flexible and capable of handling a range of products.
__________6. It is a systematic study of the human motions used to perform an operation.
__________7. He is known as the father of statistical quality control.
__________8. The three (3) domains of ergonomics are physical, cognitive and ________.
__________9. These are the basic elemental motions which a job can be broken down by
eliminating, combining or rearranging the.
__________10. When should acceptance sampling be applied?
__________11. It is a process that minimizes waste while simultaneously maximizing the
productivity.
__________12. It refers to the use of electronic technology to facilitate business transactions.
__________13. Involves an increase in the level of responsibility for planning and coordination
tasks. It is sometimes referred to as vertical loading.
__________14. There are two (2) accounting systems used in the business, Periodic and _____.
__________15. A business process for improving quality, reducing costs and increasing
customer satisfaction.
 RIZAL TECHNOLOGICAL UNIVERSITY
BONI CAMPUS, MANDALUYONG CITY
OPERATIONS MANAGEMENT AND TQM
SET B – Write the correct answer on the space provided before numbers.
__________1. A time-ordered plot of sample statistics used to distinguish between random and
non-random variability.
__________2. It is used to develop a time standard based on observation of one worker taken
over a number of cycles.
__________3. It is helpful in visualizing the portion of work cycle during which an operator and
equipment are busy or idle.
__________4. A method to determine the location of a facility that will minimize shipping cost
or travel time to various destinations.
__________5. A computer based tool for collecting, storing, retrieving and displaying
demographic data on maps.
__________6. It refers to the final act of purchasing.
__________7. A sequence of observation with a certain characteristics.
__________8. Pay system used by organization to reward workers who undergo training that
increases their skills.
__________9.The responsibility of manufacturers for any injuries or damages caused by a faulty
product because of poor workmanship or design.
__________10. Process involved in responding to customer orders,
__________11. Degree to which goods or services conform to the intent of the designers.
__________12. A type of compensation based on time an employee has worked during a pay
period.
__________13. Refers to management of all of the functions, facilities and activities both within
and external to a business organization that make up a value chain.
__________14.It is the movement or flow of business related assets.
__________15. Refers to decision on the way production of goods and services will be
organized.
 RIZAL TECHNOLOGICAL UNIVERSITY
BONI CAMPUS, MANDALUYONG CITY
OPERATIONS MANAGEMENT AND TQM
SET C – Write the correct answer on the space provided before numbers.
__________1. Derived as the process by which a firm attempts to rectify a service failure.
__________2. Refers to the prize established by Japanese and awarded annually to firms that
distinguish themselves with quality management programs.
__________3. Set of principles relating to the functions of planning, organizing, directing and
controlling and its application in using resources efficiently and effectively towards
achievement of organizational goals.
__________4. Oversees the acceptance of returned goods with intent of reducing the cost of
returns by screening it at the point of entry.
__________5. Finding ways to minimize the number of items that are returned.
__________6. Process of physically transporting returned items.
__________7. Refers to the availability and accessibility of the service.
__________8. It is the stock or store of goods.
__________9. The ability to provide the same level of good quality of service repeatedly.
__________10. It is the scientific discipline concerned with the understanding of interactions
among humans.
__________11. Physical count of items in inventory made at periodic intervals.
__________12. It is which products arrive as they are ordered by customer and which is based
on analyzing customer behavior.
__________13. It is used to evaluate a process output to decide if a process is “in control” or if
corrective action is needed.
__________14. Under this plan, a worker’s pay is a direct linear function of his/her output.
__________15. It is a technique for evaluating location choices in economic terms.
 ANSWER KEYS
SET A SET B SET C
1. Job rotation 1. Control Chart 1. Service Recovery
2. ISO 14000 2. Stopwatch time study 2. Deming Prize
3. Multiple Sampling Plan 3. Worker machine chart 3. Management
4. Job design 4. Center of gravity method 4. Gatekeeping
5. General-purpose 5. Geographic Information System 5. Avoidance
Plant strategy (GIS)
6. Motion study 6. Procurement 6. Reverse Logistics
7. Walter Shewart 7. Run 7. Convenience
8. Organizational 8. Knowledge based pay system 8. Inventory
9. Analysis of Therbligs 9. Product liability 9. Consistency
10. Before and After the process 10. Order fulfillment 10. Ergonomics
11. Lean production 11. Quality of Conformance 11. Periodic System
12.E – Business 12. Time-based system compensation 12. Just in time
13. Job Enrichment 13. Supply chain management 13. Statistical Process
-control
14. Perpetual 14. Logistics 14. Individual -
Incentive Plans
15. Six Sigma 15. Process selection 15. Locational Cost-
Profit volume Analysis