An Internship Report on-

on

“Corporate Social Responsibility Practices-

Practices- A Case
study on The City Bank Limited”

(An
An Internship Report Presented to the Faculty of Business Administration in Partial
Fulfillment of the Requirement for the Degree of Bachelor of Business Administration
Administration)

Submitted to,

Md. Kaium Hossain

Assistant Professor
School of Business and Economics

Submitted by,

Syeda Sadia Anwar

ID: 111153037
Major: Marketing (BBA)

United International University

Date of Submission: 31st January, 2021

 Letter of Transmittal

31st January, 2021

Md. Kaium Hossain
Assistant Professor
School of Business & Economics
United International University

Subject- An application for accepting the Internship Report.

Sir,
With due respect, I Syeda Sadia Anwar student of United International University would
like to inform you that, with the grace of Almighty Allah and your unconditional supports
I have completed the internship report under your supervision to fulfill the requirements
of my internship.

This is my pleasure to submit my report entitled “Case Study on Corporate Social

Responsibility practices of City Bank.” In CBL I have a great working experience which
is also a learning experience for me because it shows contrasts between practical and
hypothetical work.

Therefore, I would like to thank you for all the backings and instructions that you have
given to me and the expectation that you will give your guidelines in the future. Thusly, I
will be accessible in the event that you have any inquiries.

Sincerely,

Syeda Sadia Anwar

ID: 111 153 037
BBA Program
United International University
 Certification

This is to insist that, I Syeda Sadia Anwar a bonafide student of the Internship (Course
Code: INT 4399) and a student of United International University. The course has begun
in October 2020 and will arrive at a resolution in March 2021.

I may need to communicate that the report has been arranged solely for a scholarly
explanation and no bit of this report has been used for any journal distribution. Also, no
optional data has been used with any reference.
 Declaration of Student

I am Syeda Sadia Anwar, a student at United International University of Bachelor of

Business Administration in Marketing. I do hereby declare that this report on “Case
Study on Corporate Social Responsibility Practices of The City Bank Limited" has
been set up as a part of my internship report. It is a compulsory part of our BBA
Program to introduce an internship report.
Furthermore, I was guided by my instructor Md. Kaium Hossain, Assistant Professor of
BBA program at United International University. This report is completed for the
fulfillment of my undergrad degree, BBA Major in marketing from United International
University.

Syeda Sadia Anwar

ID- 11 153 037
School of Business and Economics
United International University
 Acknowledgement

From the start, I want to express my heartiest gratitude to almighty Allah to enable me
to complete this report on “Corporate Social Responsibility Practices- A Case study
on The City Bank Limited.” I pass on my genuine appreciation and respect to my
scholastic supervisor Mr. Md. Kaium Hossain, Assistant Professor from UIU SOBE.
Without his benevolent bearing and legitimate direction, this report would have been
unimaginable for me. In making this venture, his management and direction formed this
report to be finished.
I also want to say thank to my chief at The City Bank Limited, Mr. M Mahbub Hasan, VP
and Dhanmondi Branch Manager, who has been inconceivably quiet and give time from
his clamoring plan to give out various moving works towards me and assured me that I
play out my best during internship period of my entry-level position, as a fruitful pioneer.
I furthermore committed to Ms. Taslima Hanif (Customer organization chief), Mr. Adeeb
Hussain (Head of Service Quality and Customer Support), Tanjila Ahmed (HR
Executive), Ms. Kanta, Mr. Reza, Mr. Imtiaz, Mr. Imran at Brand Communications and
Marketing Department who were amazing mentors and also guided me all through with
all kinds of information and suggestions.
 Executive Summary

The reason behind making this report is to show CSR practices of The City Bank Ltd
and here I endeavored to portray their CSR practices. I have moreover shown the
impact of these exercises on the banks' benefit. General banking of the bank infers
ordinary activities or regular exercises of each portion which offers consolidated
monetary assistance. Its good banking service is a blend of all broad monetary
activities. This report is consisting of five chapters. In the first chapter it is about the
report overview. Second chapter is about the theoretical aspects of CSR. Third chapter
is about the company overview where I did my internship. Forth chapter is about the
general banking activities of CBL. In the fifth chapter I described the CSR Practices of
CBL. In sixth chapter I showed my overall experiences and findings. Seventh chapter is
about conclusion and recommendations and lastly, I attached the appendix and
references. The report contains a short presentation of The City Bank Limited, its
services and CSR practices. Presently, a short brief of The City Bank Limited, CBL set
up on1983 by the all guidelines and guideline of organization act 1912 update on 1994
along with Bangladesh Bank BRPD (Baking Regulation and Policy Department)
strategies. CBL was constrained by the Phoenix Gather Bangladesh in its initial stage,
thereafter on Partex BD assume control over in 2007. On that time CBL has changed its
own activity. CBL headway was begun with new Managing Director Mr. K. M. Sattar and
his made new administration board of trustees in 2007. And afterward all others CBL
normal help department was moved up to general administrator department for help
any remaining departments and offices, yet in a couple of years, MANCOM has chosen
to completely furnish the general banking with worldwide standard security framework
and progressed ministration approaches. The City Bank Ltd. has an unbelievable part in
online monetary nowadays.
 Chapter- 1:

“Introduction”

1
  (1.1) Introduction:
Banks are monetary association that puts away cash kept by clients, pay it out when
required, makes advances at revenue, and trades money. Banks give an incredible
assortment of monetary administrations. Essentially banks are safe organizations.
Banks as a monetary foundation are exceptionally secure by and large. In our day by
day banking exercises individuals are resolved to give each sort of security matter from
representative to consumer loyalty.
General Banking area comprises of the administration of store, money, clearing
charges, account opening, security instrument dealing with, client care, storage spaces
and different administrations of the bank. On the other hand, CSR is the significant
benefit from financial institutions such as banks. CSR is a corporate social responsibility
that banks provide in the society with great efforts.
In Bangladesh all the public and private limited banks follows the financial act and
security compliances laws under Bangladesh Bank. Bangladesh Bank imposes
guidelines and strictly monitors the compliances of the commercial banks.
 (1.2) Objectives of the report:
Primary objective of this report is to discuss the general activities of banking and CSR
practice of The City Bank Limited. Beside this primary objective some other objectives
are listed below.
 To accrue knowledge about banking activities of CBL.
 To get an inside and out comprehension of the elements of every division.
 To know the methodology of new account opening.
 To pick up information about client taking care of.
 Planning the elements of different departments.
 To understand CSR based activities and achievements.
 To know how they practices CSR.
 (1.3) Scope of the report:
I have tried to focus on hypothetical parts of general activities of banking, steps of
record opening and CSR activities. The degree of this report is confined to CSR
practices of The City Bank Ltd. It also focuses on CSR practices of CBL.
2
  (1.4) Methodology:
Sample size -
The total employees in CBL Dhanmondi branch are about 25 individuals included both
male and female and around 7 staffs are working there. Among the employees 9 are
female. I made face to face communication with the employees and did personal
discussion on their working process. I arranged some questions and asked those in
view of level of the fulfillment and couple of different terms.
Source of Data-
1) Primary Source-
 Face to confront discussion with the separate clients and officers
 Practical desk work
 Direct Observation
 Attending meetings is conducted to discover how they deal with consumer
loyalty and disappointment level

2) Secondary Source-
 The City Bank Limited’s Annual report
 Different kinds of archives are given by the concerned officers of the association
 CBL's local site
 Relevant books, inquire about paper, diaries and web investigates

 (1.5) Limitation:
The main limitation is the pandemic Covid-19. As there are many employees were
affected in covid-19 in the bank which made the working environment unsafe for me to
do my internship properly. During my internship I also got affected by covid-19 so it was
tough for me to attend the bank so I shifted my internship by home internship in last
months of my internship journey. Beside this some other limitations are listed below.
 Every one of the bank was strolling individuals and they were occupied with the goal
that they were unwilling to collaborate.
 This investigation was deficiency of data.
 Need enough ideal opportunities for this sort of contextual analysis.
 Just authority restricted and limited issues.
 Some data can't be given because of security and other corporate commitments.
3
 Chapter- 2:

“Company Profile”

4
  (2.1)
.1) Company Overview:
City Bank Limited is one of the most established private business banks in Bangladesh.
Since 1983, the bank has been chipping away at affirmed capital. Under 1,750 million
capital and venturesome business visionaries. The reason for the dispatch of this ba
bank
was to accomplish subjective changes in banking and monetary administration. Today
City Bank Limited stretches out 89 branches to its customers, what's more, offers types
of assistance to exactly 300 outsiders. Later the bank is presently covering the p
primary
urban communities and business focus of the world.
The administrations of the bank incorporate a wide assortment of exchange, trade, and
mechanical territories, which are altered to the particular requirements of the customers
and are renowned for the remarkable degree of quick also, customized consideration.
All through a long time the bank has expanded the scopes of its associations. The wide
and really making nuclear families coordinate gives and passes on different things and
associations to the doorsteps of millions. The City
City Bank Limited has ranked in 12 Banks
of Bangladesh among 500 Banks in Asia for its resource, service and preferred position
reviewed by "ASIA WEEK" in the Year 2000. City Bank Limited is granted to the "initial
ten" organization
tion "Leader of the Republic Popular from Bangladesh.
 (2.2)
.2) Background History:
The City Bank Ltd’s founding fathers are 12 young businessmen. In 28th March 1983
these young businessmen set up the first private commercial bank called “The City
Bank Limited”.
mited”. This is the visionary entrepreneurship of these 12 bravery talented
businessmen. Here is the list of those 12 young businessmen who provided their best in
building up CBL.

5
  (2.3)
.3) Mission, Vision & Values:
Mission-
 Offer a wide group of things and organizations that different
 Be the "Employer of choice" by publicizing
publicizing a climate where employees exceed
expectations and leaders are made
 Challenge
llenge structures and stages for development and effectiveness
 Promote advancement and automation with a final goal of guaran guaranteeing and
improving goodness in assistance
 Ensuring regard for the network, extraordinary administration and consistency in all
that we do
Vision-
 The monitory supermarket
upermarket for financial performances with a winning capability of
Advertising Agreeable Experiences
Values-
 Driven in results
 Accountability
ccountability and transparency
 Courageousness and respectful
 Inspiration and engagement
 Focus on Customer delight and satisfaction

 (2.4) Organizational Objectives:

Objectives
The prime target of CBL.. is to frame a strong capital base, to win incredible advantage
and deliver a palatable profit to good Shareholders, to understand the objections, the
bank works for pushing ahead the nature of bank's assets
assets by perceiving expected
extraordinary borrowers.
 (2.5) Organizational Organogram:
The board of directors-
Chairman

Board Secretary

Vice-Chairman

All Directors Independent Director MD

6
The management committee
ommittee-
MD

Operation
AMD DMD
Retail-Banking

Commercial Banking

Head of CFO Head of Head of

IT
CRM ICCD

Wholesale Banking

Branch-Banking
 (2.6)
.6) Product and Services:
As we know that banks basically provide services, here the products of City Bank
Limited are embedded with its all services.
The products of CBL are listed below.
Accounts and loans Statements Customer care service
NIB Pay orders Students services
Cheque book issue & Cards delivery Pay through Visa
delivery
Banking service Shanchai potro service FDR

CBL with its wide extent of “SME” banking organizations through 3 indiv
individual sectors
that fuse intermediate,, little and agro parts. CBL moreover offers a wide extent of
wholesaling banking organizations. Close to these organizations they offer various
organizations which are recorded beneath.
 Priority service in banking
 Corporate banking ng service for corporate sector
 Advance internet banking facilities through city touch
 Trade services for both foreign and local
 City ALO service for women entrepreneur
7
  (2.7) General
neral Banking Activities of CBL:
CBL

 CBL Accounts:
City Bank Limited has different types of accounts based on various categories. The
general bank accounts are available in every bank but in CBL they suggests some
special facilities based bank accounts to their special customers and beside these for
companies and also for the religious minded people they have different accounts.
The bank accounts that CBL have are listed below;
 Current Account- The current account is basically CBL’s general bank account. It
has deposit locker facility, cash back facility and also debit card for cash withdrawal.
Under the current account they have Simple current and Easy plus Account
Accounts.
 Savings Account- CBL has two sorts of saving accounts which are the general
savings and the Alo savings accounts.
 Savings-Delight
Delight Account-
Account Here the customer’s interest meets CBL’s banking
privilege to help in achieving the life they want. Beside this, CBL have High Value
Savings Account which provides daily rewards by interest on daily basis, have city
touch facilities.
 CITY ALO Account- The City Alo account is for only women entrepreneur who are
doing business or are workaholic. Now a day’s online women sellers shows interest
in opening City Alo Account. CBL
CB also provide Alo Delight Savings Account
Account.
 Manarah Account- CBL offer this account only
only those who are Islamic oriented and
those who don’t want interest from bank savings. Basically this account is operated
its customers financial activities under the Islamic Shariah.
 Fortune Transactional Account-
Account For the small businesses, CBL introduce the
Fortune Transactional Account so that they can manage their day
day-to-day
transactions without limits, enjoy their daily interest on account balance and do much
more with this transactional new account.
Beside these accounts, the other accounts are the Student Account
Account, New Born
Savings Account, RMG Workers Accounts,
Accounts NFCD, RFCD, FCY Accounts and
deposit rates.
8
  Account Opening and Transfer:
An account is a specific record of exchange. Monetary ledger is an understanding
among bank and its clients,, permitting clients
client in utilize banks’ service
ervice against expenses
and it can be the best way for a client who can create a relation with the bank. The
basic reason forr opening a bank account is to deposit cash. These accounts have
different structures. The types of deposit accounts are given here.

Opening bank account-

For opening new account bank has adhere to certain principles and guidelines. Bank
needs a couple of authentic reports, for example, NID (National Identific
entification Card),
Students' ID card, a legitimate
legitimate record of grounds and houses visa measure
photographs. The client needs to save several firing proportions
proportions of cash for opening the
account. It is known as the security cash which a client never denies.
denies
In the wake of getting
etting records and avowing records, the particular authority is holding up
for the endorsing of the division boss. Right when the authority gets underwriting, the
individual being referred to will open up the record.

9
 On the hand for death account, the departed person's nominee is to get those cash.
Around then chosen one ought to bring a couple of reports for claiming the money
money-
 Demise Certificate
 Testament of relationship from ward official
 If 'no candidate 'is
is found then right beneficiary/beneficiary ought to bring the
progression endorsement from the court
 Endorsement of the cemetery
Whole procedure of account opening is given below.
2. Two copies of 3. One 4. Nominee’s 5. 1000TK / 500TK
1. Client’s Valid
passport size photograph of valid cash for deposits
Introduction
photos nominee information

Account Transfer-
Account transfer is about exchanging account from one branch to another. It is
applicable for any sort of account only except the FDR. To transferring an account
clients need to submit application to bank and that must contains some following
matters;
 Reason
 Name of the branch where record will wi be Transferred
 Date of Effect
 Sign of application should be matched with the SS Card
After this, it needs the authorization of administrator as an endorsement of the record
move application and prior to moving the record, bank will give the record art
articulation.
Additionally, benefit will be relevant around then and independently it might make
reference to in the interest sum.
 CBL’s Card Facilities:
The City Bank Limited has different types of card facilities for their clients. They have
5/6 types of credit cards. Their blue and green cards
cards are for normal users. Based on
users and their deposits they provide special types cards which are gold and platinum
cards. The clients who have annual fees of six lacss of TK will get the gold credit card
and who have annual fees of 28 lacs will get platinum credit card.
Beside these cards, CBL also provide taxation card, security card, business card
card, Visa
card etc.
10
Clients can increase their credit cards limit on the basis on security but they can’t
increase the card limit based on FDR. CBL also provide City Alo credit card to the
women business holders and recently they are providing prepaid cards to those who are
students, gamers’ wants to purchase from abroad via online and for paying bills of
Netflix.

The most popular card of CBL is the American Express Card (AMEX Card). AMEX card
provide the world-class
class charges, rewards and exclusive benefits for its clients through
world. This exclusive credit card is divided in gold, platinum, bronze, blue, black col
colors
based on facilities. Except the middle-east
middle east this card is available in every side of world.

 Cash Department:
The money division is the main branch of the financial area since it has an immediate
communication with the customers.
customers This department is the
e media that communicate
with the clients of bank and based on their communication it also provide information to
bank authority and also collect money / cheques from customers according to banking
systems. It receives money and works on payment procedures.
procedures. Cash department have
some register books which are listed below.
 Protected in/out register
egisters
 Key Register
 Remittance based registers
egisters
 Cashier's receiving book
ook
 Cashier's payment book
ook
 Cash balance related book
b
On the other hand, cash is received in cash,
cash cheque, bills, Pay-orders,
orders, TT, DD, MTDR.
11
  Remittance Section:
Remittance is about transmissions of money starting with one spot then onto the next.
CBL follows three
ee modules of settlement and this are-
 TT-Telegraphic
Telegraphic Transfer-
Transfer TT is the speediest system of exchanging saves
beginning with one put then onto the following. The dispatching division sends a
sent/ telephone based// fax message to the working sector of any distant border
border,
to pay a particular amount of cash to the mentioned payee.

 DD - Demand Draft- It is about containing instruments in a boundless solicitation

of a bank office to pay a definite measure of cash to the particular person in
based on requests. It is an extraordinarily outstanding device for sending cash
beginning with one corner of cash then onto the following. DD’s is 15% of the
standard aggregate.

 PO - Pay Order- This a pattern of exchanging cash from payer to payee inside a
particular clearing ranges through managing a record channel. An individual also
can purchase portion requests
request in various
rious model, for example, pay arrange with
money, pay arrange
rrange with a money order.
 Cheque Issue:
Cheque is an object to pull cash from banks. This is a worthwhile strategy of executing
cash beginning with one spot at that point on to the following with no disaster. If
someone opens a bank record or account, he/she can apply for a cheq
cheque book on the
solicitation receipt. In the wake of affirming the mark of record-holder
record holder by its authority, we
may take cheque books.
s. Then we can relegate numbers to escapes enli
enlistment and
record numbers in a register book. The record number will be made on each leaf out of
the enlistment. Two authorities prepare and set the record numbers
number and leaf numbers.
The capable authority can similarly check register book and instates it too. By then
enrollment will be given to the social event in wake of
of taking the sign on the enrollment
book.

12
  Clearance Section:
Clearing represents a settlement among branch banks from claims made in the selected
place/time in regards to resistance drawn of one another. Clearing
g House is a place
where a particular branch and other branch banks consent to meet, through their agents
in an appointed time and give defiant drawn on others. In return, to get instruments
drawn of them. The nit total of receivable or payable kept through a record with the
controlling banks when the case is settled (Bangladesh Bank/ Sonali Bank).

 (2.8) SWOT Analysis of CBL:

Organizations are made up of their business management diagram which is based on
some strengths, weakness, opportunities and threats. The SWOT analysis
nalysis represents
all sectors of an organization. It is a useful way for an organization to understand its
upcoming
ming difficulties and also to know about its current situation and possibilities.
In City Bank, they also have some positive and negative fact and issues regarding their
organizational work and environment. The SWOT analysis of CBL has given below.

Strength

SWOT
Analysis Weakness
Threats of City
Bank

Opportunity

13
  Strength-
 Online banking services and facilities
 Modern technology-based
based equipment
equi using in banking sectors
 Has
as 83 online agents who provide customer services
 ATM services are available in multiple locations with modern ATM machines
 AMEX card facilities are one of the main attraction for customers
 City bank’s brand quality
ality and reputation
 Interactive corporate culture

 Weakness-
 For limited workforce employees are burdened
burde
 Sometimes their decentralized management system is affected by centralized
management
 ATM booth is not available in other districts except Dhaka, Chittagong
 The credit procedures are very difficult and the evaluation system is too lengthy
 Lack of advertisements and promotional activities

 Opportunities-
 Effective recruitment
cruitment process
 Provides micro-finance
finance to individuals
 Huge supports from Bangladesh Bank in the long-run
long
 Variety
ty of innovative products and services
 Having a new division can bring a diversified portfolio
 For satisfactory services have the opportunity to open new branches in remote areas

 Threats-
 Multinational banks with modern products are growing rapidly
 Strict control and rules of Bangladesh Bank
 High competition of Contemporary Banks
14
 Chapter-3:

“CSR Practices of CBL”

15
  (3.1) Literature Review of CSR:
 What is CSR?
Corporate social responsibility shortly known as- “CSR” is an administration idea
whereby organization planning social and common worries in their exchange activities
and natural with their accomplices. CSR in whole over the world described as the
private business self regulation.
Corporate social responsibility
ty (CSR) is an organization's obligation to direct the social,
common and monetary effects of its activities proficiently and in accordance with open
longings. It is portion of a company’s approach to corporate administration and regularly
touches each portion
tion of the business—operations,
business operations, human assets, fabricating, supply
chain, health and security, and more. Almost each open or private company needs
great notoriety. To attain this reputation CSR plays imperative useful parts. Companies
set up great reputations,
ons, draw in positive consideration, save cash through operational
proficiency, minimize environmental impacts, draw in beat ability and inspire
advancement.
 Purpose of CSR:
The basic intension of CSR is to improve company activities transparency.
Organizations are concern about their incorporate social and environmental sector and
put their corporate social strategies in taking responsibility towards societal
development. The ultimate main purpose of CSR is to increase the shared value among
organization
zation and its employee, shareholders, customers and community members. CSR
includes-
 health
 education
 social well-being
 human rights and safety issues
It covers working conditions, corporate administration, ecological manageability and so
on. Besides the development in economic, it also focuses on environmental
development and social development.CSR is a company’s sense of responsibility. It
refers to taken up initiative steps by company to give back to the society.
16
  Types of CSR:
For the improvement
nt of society company takes corporate social duties. A company
can contribute on distinctive sorts of corporate social obligations. Contributing in
corporate social segments can make a major competitive advantage for any
company. In taking CS Obligations Company
Company ought to keep up moral and capable
arrangements since their CSR can be judged by their clients
clients additionally by the
open. The major sorts of CSR are four and briefly depicted below.

Economic Responsibility- In least level of this pyramid represents a busin

business’s to
begin with obligation and must be profitable. To survive in the long-term
term and to get
advantages of society the only way for a company is to be profitable. Economic
responsibility is an interconnected field that focuses to
to find some kind of harmony
between the exchange, natural environment, and altruistic practices.
Legal Responsibility- This is the most imperative duty out of these four levels as it will
show up how organizations lead its exchange inside the business place. Business laws,
rivalry with different organizations, charge guidelines and prosperity and security of
laborers are few instances of the legitimate commitments that an organization should
follow to.

17
Ethical Responsibility- It is caring for government assistance of the delegates by
guaranteeing sensible work rehearses for the laborers moreover the laborers of their
providers. Guaranteeing reasonable work rehearses for representative infers that there
will be no sexual orientation, race, or dedicated segregation among the laborers and
every specialist will be offered reprieve even with pay for ascend to work and unrivaled
living compensation remittance.
Philanthropic Responsibility-
Responsibility Philanthropic duty suggests serving mankind. This
model pays thought to the prosperity of the unprivileged or helpless people who
seriously need our help to keep up on this planet. Companies fulfill their magnanimous
responsibility by giving their time, cash, or assets to charities and
and organizations at
national or universal levels.

 CSR in the Banking sector of Bangladesh:

Bangladesh is consists of several types of banking institutes and The Bangladesh Bank
is the central bank. Beside this central bank there are scheduled and non sche
scheduled
banks are categorized in Bangladesh.
In Bangladesh there are six commercial banks and 42 private banks. These private
banks are classified according to two categories.
 One is based on Conventional PCBs where 34 banks are involved as industry in
operating
ating conventional and interest based operations.
 Islami Shariah based banks are 8 and beside this there are 9 Foreign
commercial banks and 3 specialized banks here in Bangladesh.

Corporate Social Responsibility and banks:

In recent years, CSR has become an integrated part of business and most of the banks
are contributing on CSR sector. In Bangladesh 46 banks are practicing CSR. The
association of banks in terms of CSR consumption, community speculation, monetary
consideration, CSR administration, CSR announcing,
announcing, and natural security has
impressively expanded amid 2007-2010.
2007
18
 18
CSR is a confirmation of the organizations to action ethically and include to monetary
advance of the individuals while moving forward the worth of the life of the employees
and the local public in general. Bangladesh Bank has prompted the commercial banks
to play an compelling portion within the well-being
well being of individuals. CSR within the setting
of the modern world; reviews the well-being
well being practices and presents the informatio
information of
CSR practices of the specified banks and in conclusion presents the restrictions and
proposals for superior CSR practices of the banks in Bangladesh.

Here the list of Corporate Social Activities of First Generation Banks of Bangladesh is
given below.
Sl. Name of the Banks Corporate Social Activities
1. AB Bank Ltd.( ABBL) o Health
o Education
o Social Welfare
o Sports
2. City Bank Ltd. ( CBL) o Environment
o Health
o Disaster relief
o Social welfare
o Education
3. International Finance Bank Ltd. o Education
o Health
( IFICBL)
o Art & culture
o Poverty reduction
o Disaster relief
o Social welfare
4. National Bank Ltd. o Education
o Financial Inclusions
(NBL)
o Disaster relief
o Sports
o Social welfare
5. United Commercial Bank o Disaster relief
o Health
Ltd.( UCBL)
o Social welfare
o Sports

Source: Bangladesh Bank Report December, 2019

19
  (3.2)) City Bank and CSR Center:
CSR Center is a charitable association giving advising administrations and approach
advancement on CSR in Bangladesh. Since 2011 The City Bank has been one the
Board of Trustee members from this association. CBL has been mutually taken an
interest in numerous occasions of CSR Center and furthermore supports numerous
social
cial projects with CSR Center.

City Bank and the CSR Center have commonly coordinated the starting service of the
''Report on CSR in Bangladesh 2014'' - Sustainability for "a much better future" at The
Westin, Dhaka. On May 2011, Dr. Atiur Rahman, the Senator of Bangladesh Bank, has
gone to the event as the Chief Visitor. The supervisory group from City Bank were
available there and that service was exceptionally effective among the members of
corporate houses and controllers.

 (3.3) City Bank’s

’s Corporate Social
S Responsibilities:
The City Bank performed many social responsibilities for the wellbeing of society and
also for the development of country’s environment, economic condition. The CS
Responsibilities of CBL that they performed are briefly described below.

 Fight Against Terrorism-

Terrorism For Dhaka Metropolitan Police (DMP's) recently
shaped Counter Terrorism and Transactional Crime Unit based multistoried
structure project CBL has upheld by giving BDT 50 lacs store.
 Standing by the Nation-
Nation To help the country from common catastrophes and
calamities consistently banks remain next to the country. In 2016, City Bank gave
BDT 1.50 crore to the Prime Minister's alleviation store under the joining of
Bangladesh Association of Banks' (BAB).
 Raising
ng mindfulness on Down Syndrome–
Syndrome CBL has ma
made monetary
commitment to ensuring joint effort of Bangladesh Down Syndrome Association
in "Trisome Games 2016" in Florence, Italy.
20
 20
 Supporting Disaster Management-
Management In 2016, with Bangladesh Association o
of
Banks' (BAB) initiation, CBL
C has given BDT 75 Lacs for flood setbacks over the
country and 25,000 pieces of covers to the Honorable Prime Minister's Relief
Fund.
 Partnering With The
he Local Community-
Community Since 2012 Since 2012 City Bank
close by its CSR utilization partner MRDI has constructed
cted an association with the
neighborhood network of Basatpur, Jessore to give an elevate of the network
which was once slandered for illegal exploitation and carrying Bank began has
given preferable lives to additional over 200 families in that network. G
GBL
stretched out its full help to this network and affirmed the second period of the
occupation program for ladies in 2015 where extra 80 ladies were prepared. The
Bank likewise conceded an allowance program for the network where 102 kids
from these families
es would be upheld to proceed with their schooling for next five
years.
 (3.4)) City Bank’s Monetary Supports on Social activities:
City Bank focused on "Making
Making Sense of Corporate Social Responsibility
Responsibility", which
is an umbrella for allll CBL’s social activities. To deliver in Corporate Social Duties,
City Bank supports different sorts of social exercises. City Bank supports various
sorts of social activities through financial assistance for sports and culture,
supporting at different government help events.
Climate-
 Helping in Baridhara society for beautify its Lake-side
side and to make human
life more peaceful.
 'Ajker Padma' a climate securing about the program.
 Conducting programs for the children such as-
as 'New Discuss Excursion'
Excursion'.
Wellbeing-
 Patronizing the Bangladesh Thalasemia Hospital, Center for Recovery of
Paralyzed.

21
 Calamity help-
 Provided help action to the "Sidr'' affected People.
 Donated to Dhaka Stock Trade Relief Fund.
 Donated to Prime Minister's Relief Finance for twister loss.

Social government Assistance-

Assistance
 Patronizing SEID Trust
 Bank offered gift to individuals/laborers for treatment reason.
 Patronizing ChandinaMohila
ChandinaMohila Degree College, Prime Welfare Organization,
Zonta International and Dhaka Club.
Club

 (3.5) City Bank’s Contribution on Education sector:

 Promoting Science in Schools
S and Colleges- To develop science education, a
joint collaborative effort from City Bank and The Daily Prothom Alo took place during
2015. A science carnival was executed nationwide where more than 120 participants
took part in regional competitions and joined the final program. Both the ministers of
Ministry of Education and Ministry of Science and Technology glorified
glorified the program
as Chief Guests and highly applauded the initiative of the Bank.

 Department of development Study-

Study CBL is constantly dedicated to supporting
students who are the future of our country. Considering the learning chances of
students, City Bank have given an endowment
endowment of BDT 375,000 to the d
department of
Development contemplates in Mastermind
Masterm to uncover the large portion of the
expenses of the investigation.
investigation

 Supporting the nation- "PROYASH" is a particular organization run by Bangladesh

Army which offers types of assistance for comprehensive advancement of the kids
with extraordinary instructive requirements (Autistic kids) through multidimensional
projects. This school is completely
completely a philanthropic magnanimous association and its
everyday use and compensation of the instructors are principally met from gifts of
22
 people, various associations and nearby armed force units. Because of Bangladesh
Association of Banks' (BAB) action, City
Cit Bank has given BDT 25 Lacs in
improvement work and educational program of "PROYASH" school in Rangpur.

 Donate Laptop and Other Accessories to Visually Impaired Person

Person- City Bank
chose to venture forward and uphold Ms Jarina Akhter by buying and giving a
Laptop with unique programming for the outwardly impeded alongside certain frill
like earphone, extra console, scanner and a pen drive. Ms Jarina Akhter has
completed her BBA and MBA in Social Science from Dhaka University despite of
being visually impaired. As she is financially unable to purchase laptop and also
lives in Ghorashal, Narshingdi so CBL showed
showed concerns to her and handed over the
laptop on 9th March, 2014.

Beside these educational and social responsibilities and other CSR activities The City
Bank Ltd showed its respect, love and concern to the families of BDR Mutiny Martyr by
contributing them with 40,000/ - consistently for ten years to the gathering of BDR saint
Major Mohammad Mosharrof Hossain.
In 2014, CBL gave a paid solicitation of BDT 480,000/ - to help the companion of the
martyred official
ficial Ms. Kamrun Nahar Lipi, as a help for the whole year of 2013.

23
  (3.6) CSR Rewards and Achievements:
Many private banks are involved in CSR activities as well as The City Bank Ltd. From
2009 to still CBL is contributing in CSR activities and also focusing on the development
of their Corporate Social Responsibilities.
For City Bank’s hard performance on CSR, recently in 2020 they got an achievement of
“BEST CSR BANK 2020 in Bangladesh”
Bangladesh Asiamoney award among other banks.

The other rewards and achievements of City Bank are listed below;

24
 Chapter- 4:

“Analysis and Finding”

25
  (4.1) Internship Experience:
Internship is an opportunity for every single university students to do work practically
and physically in an organization. As an intern of The City Bank Ltd I have learnt lots of
things about general banking and customer service sector.
In CBL, they think their interns as a third eye of bank who can handle their clients with
beneficial services.

 (4.2) Training:
In CBL they train their permanent employees more than their interns. Before joining the
internship session CBL calls their new interns in the head office, then sends them to the
customer service department. In the customer service department head of servic
service talks
about the intern’s working activities and provides guidelines.
After joining the internship in the first week the branch manager and supervisor instruct
the intern and each employee from their departments helps to train the intern according
to banking activities.
Besides these, they always monitor their intern’s activities and also provide instruction
via e-mails.
mails. To connect all branch interns with the head office of CBL, the service
department and HR department jointly open Whatsup group for providing
providing daily basis
guidelines and collects information from each of the branch interns.

 (4.3) Job Responsibility:

My work was on handling customer gathering, knowing about their feedbacks,
observing whole working process, monitoring new clients. Beside these
these tasks, I had to
do general banking activities also.
The general banking activities that I did there;
 Opening accounts,
 Cash counting,
 Token delivery,
 At a time handling customers with different product/services,
 Attend meetings.

26
CBL provides us an Excel Survey file to collect customer feedbacks weekly basis and
then we have to mail those data to the CBL Head Office. Here in below I attached the
Excel file demo.

As my internship topic is on CSR activities of CBL, so CSR based detail information I

gathered from face to face conversation from bank, gather information details from CBL
websites and also from their data collection files.

27
  (4.4) Findings:
As of now, the CBL offers
s reliable assistance to the public external confined business
businesses.
Yet the way that the external trade of CBL is widening gradually, however there are
several obstructions throughout this.
this These are given here;
 CBL doesn't have agreeable advanced correspondence gear.
 Inside The City Bank Limited visit guiding projects are not open for the
representatives.
 Planning workplaces isn't sufficient especially for the lower-level
level and mid
mid-level
authority.
 Extraordinarily gigantic records of the City Bank Ltd are not guarantee
guaranteed about
from fire away.
 Now and again the chief impacts on review reports so clients didn't get any
information around
d the particular spots of CBL.
CBL
 Clearing BACH time is limited so it's making the customer baffled. City bank
introduced concentrated BACH clearing
clearing and all branches can't put all the
enlistment given BACH time.

28
 Chapter- 5:

“Recommendation & Conclusion”

29
  (5.1)
.1) Recommendation:
 Consistent guiding errands had the chance to open for delegates; IFC moreover
presents some urging program for City Bank experts Building Sales Confidence,
World Lesson Client Benefits Training.
 Require likewise preparing workplaces especially for the lower and mid
mid-level
position and give more plan to the current
current guards, dispatch that can be improving
their inspiration which is basic.
 Rapidly Fire and Security system persuaded the chance to be revamped. All
papers should be kept in yield copy for fire security; IT division ought to moreover
fulfill with Admin,
n, considering the way that basic security stress for Admin is IT.
 Review report ought not to be questionable and there should no effect from any
pioneer.
 In CSR activities CBL is always doing their best but recently they have many
competitor banks so they
they need to provide more efforts on this sector.

 (5.2) Conclusion:
As we already know, The City Bank (1983), is first
fi time private industrial banks during
this country and is one of the best bank as far as grasping general banking procedures
by getting rid of old-fashion reallocated banking system and model. Through the request
and functional experience, different suitable regions are investigated for general
financial exercises of CBL. From the above conversation, it is clear that the
circumstance
stance of essential money related activities of CBL is so good and little by little
wide monetary extends the corporate regard of CBL.
Additionally, the deposit segment of CBL impacts the bank's advancement in different
helpful endeavors and this will incredibly
incr influence our economy. The City Bank Ltd
focused on a reasonable crediting rate. This bank offers local development, consider
advance, vehicle advance and marriage advance. So everyday normal banking and the
CSR of the City Bank are turning out to be
be more standard classification based.

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  (5.3) References & Appendix:
Website Links:
 What is general banking? - Quora. (2018). Retrieved from
https://www.quora.com/What-is-general-banking
 The City Bank Limited. Home-(2020).Retrieved from
https://www.thecitybank.home.com
 The City Bank Limited. (2020a).Corporate Social Responsibilities. Retrieved from
https://www.thecitybank.com/corporate-social-responsibilities

Report Links:
 Internship Report On Human Resource - dspace.uiu.ac.bd. (2018, September).
Retrieved January, 2021, from
http://dspace.uiu.ac.bd/bitstream/handle/52243/1887/Intership Final Report
Barna-1.pdf?sequence=1&isAllowed=y

References of Books and Policies:

 The Annual Report- 2020 of City Bank Limited
 The Annual Report- 2019 of City Bank Limited
 Policies- General Banking Guidelines
 Bangladesh Banks: Banking Regulation and Policy Department (BRDP)

Interviews:
 Group discussion
 Formal and informal interviews

Company Organogram:
 Departments of The City Bank Limited

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 (5.4) Appendix:

32

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