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ENGLISH
Quarter 4 – Module 2
REACHING OUT THROUGH
INTERPERSONAL COMMUNICATION

Department of Education ● Republic of the Philippines

 What I Need to Know

Interpersonal communication came to being when men began to exchange

ideas and thoughts to one another. It is a kind of communication in which people
communicate their feelings, ideas, emotions and information face to face. It is not only
about what is said and what is received but also about how it is said and how the body
language and facial expressions are used (Sayuno 2019).
Through interpersonal communication, you, students can build strong
relationships with others. At the same time, you are able to have better chances of
improved interaction. Thus, will help you enjoy success in both personal and social
lives.
After reading this module, you should be able to employ a variety of strategies
for effective interpersonal communication: dialog, conversation, interview (EN7OL-I-
b1.14). Specifically, you should be able to:

1. classify the interpersonal communication situations;

2. pick the right responses for dialog, conversation and interview;
3. use interpersonal communication strategies in a situation;
4. supply responses for dialog, conversation and interview; and
5. conduct a dialog, conversation or interview.

In going through the module, you have to extend your patience in understanding
what you are reading. Follow the directions and/or instructions in the activities. Answer
the entire given test and exercises carefully. Comply the required activities provided.
 What I Know

A. Write TRUE if the situation is interpersonal communication, and FALSE if it

is not.
1. browsing on facebook
2. conducting a meeting
3. playing a musical instrument
4. DOH conducting a symposium
5. one-on-one interview of OFWs
6. interviewing a person via zoom
7. introducing a friend to someone
8. writing a biography of a frontliner
9. news anchor broadcasting news updates
10. counselling a person who just got married

B. Write which strategy/ies (dialog, conversation, interview) best apply to each

picture.

1. calling a friend through cell phone

for chit-chat

2. consulting a problem
to parents

3. settling a problem in the guidance

office

4. consulting a sick person to a

physician
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Lesson
Interpersonal Communication
1 Strategies (Dialog,
Conversation, Interview)

What’s In

Before we will proceed to our lesson, let’s check what you have learned from
your previous module about distinguishing features of academic writing.

Activity 1: ReaP it!

Instructions: Below is an excerpt of an academic write up about Courage which Rose
and Kath read and had a dialog after.

Aristotle (1962) believed courage to be the most important quality of a man.

Courage has been defined by Rachman (1990) as behavioral approach in spite of the
experience of fear. Dictionary defines courage as the mental and emotional
preparedness and ability to deal with difficult, challenging, and sometimes seemingly
impossible circumstances. Hence, courage is an outcome when a person overcomes
fear and an avenue to personally grow and develop in such a way that is useful to
different situations.
When a person overcomes fear, he will definitely earn courage. Brown (2019) tells
Forbes that to conquer one’s fear, a person must ‘dare greatly’ or go out in the arena and
expose oneself to failure and criticism. It seems unwarranted, therefore, to suggest that
the fearless person is courageous. Fitzhenry (1993) Courage is resilience to fear,
mastery of fear, not absence of fear. Churchill (2017) Courageous people stand against
people or things that threaten them or act in a bad way. They take action in a way that is
consistent with their values. Because courage is a universally admired virtue, most would
also consider
comic strips it an attribute to be promoted and fostered.
This is how they discussed the academic text. Read the text and provide the missing
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information to complete the dialog. Write your answers in your English notebook.

1 2
Hi, Rose. I have What will we
some clarifications experience if we
about the text. Can don’t have courage?
you help me?

Sure, what’s According to Rachman,

that? a person will
experience _______
Oh, really? Do I
What did
Aristotle say have to be
about courage? courageous
then?
Aristotle believed
that __________ Yes, we
______________ have to.
_____________.

3 4

I do hope that I
have courage in
me.

So, how will we

Me too. But what exercise courage?
does it take for us
to have it?
Brown tells us
Well, I guess that _______
we can rely on
what the
dictionary says
____________ Now, I get it.
Thank you, Kath.
 What’s New
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The previous activity was a sample strategy on interpersonal communication

using dialog. Now let’s have more strategies below.
Study the pictures and analyze the situations that follow.

Situation 1: A customer
asking for the price of a
new cellphone model

Situation 2: A student
asking for the
enrolment process

Situation 3: A fresh
graduate applying for a
job position in a
company
 What is It
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The situations show interpersonal communication about dialog, conversation,

and interview strategies.

Conversation
Situation 1 is an example of interpersonal communication using conversation.
It shows a friendly talk between the customer and the saleslady of a certain product.
Conversation is the most common form of dyadic communication. It may be
defined as a friendly and usual informal talk between two people who exchange their
views and ideas (Padilla, Bicomong, Dato-on, Rosario, and Sabornido 2003). It is a
face-to-face interaction between individuals. It is informal in nature, with no agenda or
set specific purpose and commonly done for therapeutic purposes (Sayuno 2019).
More examples:
• friends talking about various topics
• siblings recalling fond memories
• passengers talking in bus stations and waiting sheds
• children playing in the playground
• family buying at the shopping malls
To have a better conversation, let us be guided with this.

Guidelines in Engaging an Effective Conversation

1. Do not interrupt while the person is speaking.

2. Do not do all the talking.
3. Be a good listener.
4. Do not exaggerate.
5. Do not misquote.
6. Be polite.
Dialog
Situation 2 is an example of interpersonal communication using dialog because
the talk between two students about enrolment is more purposive and serious.

A dialog is the most personal and most intimate form of dyadic communication
(Padilla, Bicomong, Dato-on, Rosario, and Sabornido 2003). In some ways similar to
a conversation but is more intimate and purposive. It could be a written or spoken
exchange of ideas between two or more people (Sayuno 2019).

More examples:
• a student and his/her parent talking about school matter
• a husband and a wife talking about family finances
• chatting on the phone with a classmate about a project
• arguing with a friend on the merits of a movie
• comforting a friend who has just lost his mother

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To engage in dialog, observe these guidelines.

Guidelines in Engaging an Effective Dialog

1. Share your perspectives or ideas.

2. Listen to the perspectives or ideas of others.
3. Respect differences and understand them.
4. Show interest.

Interview
Situation 3 is an example of interpersonal communication using Interview
because there is an applicant who plays as the interviewee and the panelist as the
interviewer for a job position.

An interview is a form of dyadic communication that is considered a two-way

process where both parties alternately talk and listen. It is a conversation with a
purpose which aims to help the interviewee to understand and put into a larger context
the interpersonal, social and cultural aspects of the environment (Padilla, Bicomong,
Dato-on, Rosario, and Sabornido 2003). Moreover, an interview is a formal and
purposive consultation. In this communication situation, the interviewer’s objective is
to obtain specific pieces of information from the interviewee (Sayuno 2019).

More examples:
• employment screening
• creating stories
• counselling
• receiving complaints
• writing articles

In order to achieve an effective interview, let us follow these guidelines.

Guidelines in Conducting an Effective Interview

1. Plan and prepare.

2. Explain the purpose of the interview.
3. Ask them if they have any questions before you both get started with the
interview.
4. Ask one question at a time.
5. Encourage responses.
6. Take down notes.
7. Provide transition between major topics.
8. Don't lose control of the interview.
9. Don’t forget to say “Thank you”.

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 This is good to know . . .

Interpersonal communication, commonly called dyadic communication,

is communication that involves two persons or two groups of people who share the
roles of sender and receiver. It is interacting with one other person or in a small and
informal aggregate of people (Padilla, Bicomong, Dato-on, Rosario, and Sabornido
2003). Interpersonal communication is person-to-person communication with
messages that are focused on individual interests or needs (Sayuno 2019).

Tips to Improve Interpersonal Communication Skills

1. Be familiar of yourself. Self-awareness is the practice of consciously

being aware of what you are thinking and feeling and why you are doing so. Being
aware of your own emotions can significantly benefit your interpersonal
communication skills.

2. Be conscious, respectful and empathetic toward others. When you

engage positive interpersonal skills, you allow others to express themselves without
automatically jumping on them- meaning that you are genuinely listening to what
they have to say.

3. Actively listen to others. Listening is a skill that must be developed and

honed. By listening to understand rather than listening to respond, you demonstrate
that what the person you are speaking with has to say is important to you.

4. Avoid talking over others or speaking for them. It allows the person to
have time to finish their thoughts and do not presume to know what they want to
say. Give them the respect they deserve by giving them the time to say it for
themselves.

5. Elaborate more by saying “yes” before saying “no”. It is about saying

“yes” and building on it rather than shutting down the conversation with a “no”.
Now, try this. 10
Activity 2: Match ‘n Pick Me!
A. Match the picture from column A to its appropriate situation in column B. Write the
letter only.

Column A Column B

1.

A. dialog

Host talking to a guest about

business matters

2.

B. conversation

Woman asking for the next bus

stop

3.

C. interview
 Couple discussing future plans

Let us see how you will make responses if you are in the situation below.
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B. Complete the conversation by filling in the blank with the appropriate line from the
box. Consider the words in the parentheses as your guide.

• I hope you’ll enjoy your stay there.

• Definitely! Because I’m from Sapang Dalaga.
• Oh! Are you a tourist?
• There are nine stops in all.
• Our next stop is in Jimenez.

Lia: Hello! I’m Lia and I’m new to this place.

Kia: (1) __________________________ (inquiry)
Lia: Yes! In fact, I am going to Caluya Shrine in Sapang Dalaga. Do you know the
place?
Kia: (2) __________________________ (confirmation).
Lia: What a relief! Please tell me how many stops the bus will take before reaching
the place.
Kia: (3) __________________________ (figures).
Lia: Really? What is our next stop then?
Kia: (4) __________________________ (place).
Lia: I see. I am already excited to see the place.
Kia: (5) __________________________ (hopeful).

Let’s try some more.

Activity 3: Fit ‘n Right
Instructions: Classify the given situations as dialog, conversation, or interview. Copy
the table and write your answers on the appropriate columns.

- A teacher talking to a student about the exams

- A foreigner asking the locals for directions
- TV host interviewing Catriona Gray about past experience in pageantry
- A lawyer interrogating a witness
- A driver asking the passenger for his destination
- A patient requesting the doctor his laboratory results
- Netizens talking about the president for his achievements
- Son answering mother’s questions of going late
- A program host gathering data from the guest speaker
 DIALOGUE CONVERSATION INTERVIEW
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is What’s More

Activity 4: Challenge Yourself

Instructions: Do item (1) and (2) then answer item (3). Document the activity by writing
your responses in your notebook.

Announcement!

What: Clean-up drive

When: Saturday, 8am

Where: Barangay roads

Who: One representative per

household

1. Suppose your barangay will post the announcement above and you are interested
to participate in the activity. Ask permission from your parents. What interpersonal
communication strategy will you employ?
2. Convince your parents using your chosen strategy. Write down your possible lines.
3. Were you successful? If yes, why? If no, why not?
 What I Have Learned 13
14

Before you finally end this lesson, it is just right to pause and check how much
you have learned.

A. Below is a checklist of all the activities that you have undergone. Identify the level
of each activity based on how you learned them. Be able to honestly assess yourself.
Copy and answer the table in your notebook by putting a check mark (/) on what is
applicable to you.

Activities I learned much I still need to I have not

on this learn more on learned any on
this this
classifying the
interpersonal
communication
situations
picking the right
responses for
dialog,
conversation and
interview
using interpersonal
communication
strategies in a
situation
supplying
responses for
dialog,
conversation and
interview
conducting a
dialog,
conversation or
interview

B. Answer the questions very briefly (2-3 sentences only). Write your answers in
your notebook.

1. How will interpersonal communication help you as a student?

2. Will interpersonal communication help in resolving conflicts? Support your answer.
 14
What I Can Do

Activity 5: I Can Do This!

Instructions: Choose one (1) interpersonal communication strategy (dialog,
conversation, interview) to perform one (1) of the suggested situations below. Think of
a person whom you think is the best subject of your chosen situation. In performing
the activity, you may do it face-to-face observing safety protocols, or via messenger
or cell phone and submit a proof (screenshot, recorded file, or picture). Please be
guided with the rubrics that follow.
Suggested situations:
- reconciling with a friend
- greeting someone on his/her birthday
- asking for a person’s biography to create a story
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Assessment

It’s time to check what you have learned.

Instructions: Choose two (2) interpersonal communication strategies (dialog,

conversation, interview) you have not performed yet in the previous activity. From the
suggested situations below, select one (1) for each strategy. Think of a person whom
you think is the best subject for each situation. In performing the activity, you may do
it face-to-face observing safety protocols, or via messenger or cell phone and submit
a proof (screenshot, recorded file, or picture). Please be guided with the rubrics on pp.
15-16.
Suggested situations:
- introducing a friend to someone
- writing a biography of a frontliner
- a student talking to his/her parents about school matters
- chatting with a classmate about a project
- data gathering for writing an article

Additional Activities

Activity 6: Strategies in Focus

Below is a sample situation of interpersonal communication.

A. Identify which is dialog, conversation or interview of the situations below.

B. Supply the missing responses to employ effective interpersonal
communication. Consider the words in the parentheses as your guide.

Situation 1: ___________
A talk show staff is looking for a possible guest for their next show. . .
Staff 1: Hey, Joe! Can you help me look for someone who can share about summer
destinations?
Staff 2: ___________. (agree)
 17
Staff 1: Great! Do you know anybody?
Staff 2: _____, (agree). I will give you the details tomorrow.
Staff 1: Please accompany me there, Joey.
Staff 2: _________________________________________. (refuse)
Staff 1: I see. Thanks anyway.

Situation 2: ___________
During the meet up with Mr. Diosdado Garcia…
Staff 1: ________________ (greetings), Mr. Garcia.
Mr. Garcia: ________________ (greetings), ma’am.
Staff 1: I’m here to gather data from you about your experiences in tourism. How long
have you been in the industry?
Mr. Garcia: I have been in the industry for _____ (figures) years already.
Staff 1: Oh, that’s quite a long time. So, how many tourist destinations you’ve gone to?
Mr. Garcia: From the most affordable to the most expensive places, I’ve got a total of
_______ (figures).
Staff: Wow! Amazing. In that case, sir, are you willing to be interviewed in our talk
show anytime for this topic?
Mr. Garcia: _____________ (affirmation), ma’am. Please call me anytime for this.
Staff: _____________ (thankful), sir. I will call you as soon as possible.

Situation 3: ___________
As the staff went back to office, she immediately talk to her writer and director…
Staff: I think Mr. Diosdado Garcia is a reliable and efficient guest speaker for the show.
Writer: ___________________________________________________. (agree)
Director: I believe he is capable of the topic and knowledgeable too. Please call him
and confirm a date for the talk show.
Staff: _____________. (agree)

Congratulations! You have successfully completed Module 2. Please proceed

to Module 3 and learn about how to determine the worth of ideas mentioned in
the text listened to.