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Script 111conversation Reservation by Phone

The customer books a suite room at the Pearl Hotel from October 25th to 30th 2019. The reservation agent provides details on the room and hotel facilities, which include a private balcony, kitchen, mini bar, and bathroom amenities. The suite room rate is PHP 8,000 including breakfast for two people. The customer agrees to book the suite room and will transfer the initial deposit of PHP 8,000 to the provided bank account number. The agent repeats the booking details and thanks the customer for the reservation.

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Hazel Ballester
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2K views

Script 111conversation Reservation by Phone

The customer books a suite room at the Pearl Hotel from October 25th to 30th 2019. The reservation agent provides details on the room and hotel facilities, which include a private balcony, kitchen, mini bar, and bathroom amenities. The suite room rate is PHP 8,000 including breakfast for two people. The customer agrees to book the suite room and will transfer the initial deposit of PHP 8,000 to the provided bank account number. The agent repeats the booking details and thanks the customer for the reservation.

Uploaded by

Hazel Ballester
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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CONVERSATION RESERVATION BY PHONE

R: Good morning, this is Pearl Hotel reservation speaking. How


may assist you?
G: Good morning, I would like to book a room, please?
R: Yes, Madam, may I know what date you will be arriving?
G: I will be arriving on 25th October until 30th October 2019.
R: Wait a moment please, I will check the available room.
G: Ok.
R: You are lucky, because rooms are still available for you.
G: Yes, please explain about the room facilities and hotel
facilities?
                        R: In our hotel we have three types of rooms, the first
suite room, second deluxe room, third is standard room with the
pool view. the room facilities are private balcony, living room,
small kitchen, mini bar, wardrobe, television, telephone, air
conditioner, bath room with complete amenities with shower,
bath tub with hot and cold running water, and wash basin.
And the hotel facilities are complete with restaurant,
meeting room, sport area, parking area, laundry, and beauty
salon and spa.
                        Well, the room rate for suite room is Php 8000, deluxe Php
5000, standard Php1500 including breakfast for 2 persons. Which
one do you like?
                        G: Yes, I like 1 suite room, for three nights.
R: Alright Madam, May I know your full name.
G: My name is ------------.
                        R: Yes, Madam, May I know how about your deposit,
please?
                        G: Ok, I will pay, how much I should pay?
                        R: Certainly madam for initial deposit you must pay Php
8000 for advance.
                        G: Of course, May I transfer my payment?
                        R: Sure, if you want to transfer the payment, you can
transfer with BDO bank in your city, and our account is
11234560000, is that alright, Madam?
                        G: Ok. Thank you for your information.
                        R: May I repeat your Request, Madam?
                        G: Yes, Please.
                        R: Ms., -----------, you would like one suite room, and the
rate is Php 8000 net + Breakfast, you will be arriving at 25th
October until 30th October,
                        you will be transferring your initial payment by deposit,
                        And Would you like something else?
                        G:  No thanks, I think that’s enough.
                        R: Thank you very much for your reservation. Looking
forward for your stay to our hotel. If you have any cancellation
about your reservation, please inform us as soon as possible.
                        G: Thank you very much for your service.
                        R: Your Welcome, Have a great Day!

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