QUY NHON UNIVERSITY

DEPARTMENT OF FOREIGN LANGUAGES



WRITING 2
FUNCTIONAL WRITING

Adapted from Successful writing by Virginia Evans

Quy Nhon, 2020

 Unit 1: LETTER WRITING: AN OVERVIEW

Types of letters
There are various types of letters, such as: letters of application, letters of complaint,
letters to the editor etc.

The type of letter you should write depends on the reason for writing (i.e. to give
your news, to invite somebody to a party, etc to make a complaint, to apply for a job,
etc). Depending on the rubric, you may be asked to write a letter for more than one
reason (i.e. to give your news and ask for advice.) The most common reasons for writing
a letter are:

- giving or asking about news

- giving or asking for advice
- giving or asking for information
- apologising for something
- thanking someone
- congratulating someone
- inviting someone
- accepting or refusing an invitation
- making suggestions etc

Exercise 1: Read the extracts (A-F) and decide what type of letter each is from (1-6).
Which key words helped you decide? Underline them.

1……. letter of application

1. …. letter of giving news
2. …. letter of invitation
3. …. letter asking for information
4. …. letter of complaint
5. …. letter asking for advice

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 Layout of letters
All letters should include the following:
a. an appropriate greeting (e.g. Dear Sir/ Madam, Dear Aunt Claire, Dear Mrs
Baker, etc);
b. an introduction, in which you write your opening remarks (e.g. Hi! How are
you?) and reason(s) for writing (e.g. I'm just writing to congratulate you on
passing your exams, I am writing to apologise for…, I was sorry to hear…)
c. a main body, in which you write about the specific topics of the letter in detail;
d. a conclusion, in which you write your closing remarks (e.g. Please forgive me -
it won’t happen again, I promise; Looking forward to seeing you …!, Please
write soon, Take care, Can't wait to hear from you, I'd better sign off now, That’s
all for now); and
e. an appropriate ending (e.g. Yours faithfully + your full name, Lots of love +
your first name)

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 Exercise 2. The paragraphs in the letter below are in jumbled order. Put them in
the correct order, then identify the type of letter.

Letter A……………………………….
Letter B……………………………….
Letter C……………………………….

Writing styles in letters

The writing style you should use (i.e. informal, formal or semi-formal), (i.e. your
address in the top right- depends on who you are writing to. More specifically:
- when you are writing to someone you know well (i.e. a close relative, your best
friend, etc.) you should use informal style.
- when you are writing to someone you do not know, or to someone who is in
authority (i.e. the manager of a hotel, a doctor, etc) you should use formal style.
- when you are writing to someone you do not know very well, or someone you
want to be polite and respectful to (i.e. a friend's parents, your teacher, etc) you
should use semi-formal style.
(See Appendix I for examples of each style.)

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 Characteristics of:
a. Informal letters:
- address & date (i.e. your address in the top, right-hand corner, followed by the
date.)
- greeting (e.g. Deci John, Dear Mum, etc.)
- informal language (e.g. Don’t worry; By the way; it was a piece of cake; I’ll pick
you up, etc)
- ending ( e.g. Best wishes/ Regards/ Yours + your first name)
b. Formal letters:
- address & date (i.e.your address as well as the recipient's address. Your address in
the top, right-hand corner, followed by the date. The recipient's position, the name
and address of the company, organisation, etc on the left-hand side.)
- greeting (e.g. Dear Mr David - when you know the person's name - Dear Sir/
Madam - when you do not know the person's name.)
- formal language (e.g. I am writing with regard to your advertisement; would
appreciate a reply at your earliest convenience; The product which was delivered,
proved to be faulty; etc)
- ending ( e.g. Yours sincerely/ faithfully + your full name)
Note: when you begin with Dear Mr/ Mrs/ Ms Marcus, you should end with Yours
sincerely + your full name. When you begin with Dear Sir/ Madam, you should end with
Yours faithfully + your full name.

c. Semi-formal letters:
- address & date (i.e. your address in the top, right-hand corner, followed by the
date.)
- greeting (e.g. Dear Mr/ Mrs/ Ms + person's surname (e.g. Dear Mrs Marcus))
- semi- formal language
- ending ( e.g. Regards/ Best wishes/ etc + your first name or full name)

Exercise 3. Mark the phrases as F (for formal) or I (for Informal).

1. ……. I would also appreciate some information about ..
2. …….Well, I must go now ..
3. …….Please accept my sincere apologies
4. …….You are cordially invited to attend ...
5. …….I am writing in response to your advertisement ...
6. ……. Thanks for the invitation to your dinner party ...
7. …….I am writing to express my strong dissatisfaction with ...

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 8. …….I look forward to meeting you in person.
9. …….Just a quick note to tell you ...
10. …….I am writing to bring to your attention the ...
11. …….Please do not hesitate to contact me ...
12. …….I'm so sorry to hear you're having problems with ...
13. …….Write back soon ...
14. …….We regret to inform you that….
15. …….I won't take no for an answer

Exercise 4. Read the situation below and answer the questions that follow.
This is your last year at school and you are unsure of what course to take at
university. You have decided to write a letter to ……., asking for advice.
a. What style should you use if you are writing to:
A. a friend? B. your former teacher? C. a careers advisor?
b. First match the beginnings and endings and then say which of the people in part a)
each letter is addressed to.

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Exercise 5. a. Read the pairs of expressions (1-10) and the letters which follow, then
choose the most suitable expression to complete each gap.
1) Hi - just a quick note/ I am writing
2) thank you very much / say thanks a lot
3) all your help / your kind assistance
4) getting ready / preparations
5) Your contribution / What you did
6) played a big part / was very important
7) making sure/ ensuring
8) occasion/ whole thing
9) went so well / was such a success
10) tell you how much I appreciate / thank you enough for

Letter A:
Dear Gavin,
1) ………………………………….. to 2) …………………………………..for 3)
…………………………………..with 4) …………………………………..for the end-of-
term party.

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5) …………………………………..6) …………………………………..in 7)
………………………………….. that the 8) ………………………………….. 9)
…………………………………..I can’t 10)………………………………….. all your
hard work.

Love,
Becky

Letter B:
Dear Mr Conway,
1) ………………………………….. to 2) …………………………………..for 3)
…………………………………..with 4) …………………………………..for the end-of-
term party.

5) …………………………………..6) …………………………………..in 7)
………………………………….. that the 8) ………………………………….. 9)
…………………………………..I can’t 10)………………………………….. all your
hard work.

Best wishes,
Becky Jones

b. Which letter is informal, and which letter is semi-formal? What type of letter are
they?

Exercise 6. Match the beginnings to the endings, then identify what type of letter
each pair is from. Finally, say whether each pair has been written in formal or
informal style.

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……………………………………………………………………………………………...

Exercise 7. Read the rubrics below and answer the questions.

a. You have seen an advertisement in the local newspaper for a teaching job. Write a
letter to the headmaster of the school, applying for the job.
b. A friend you haven't seen for months is getting married in the summer and has
invited you to the wedding. Write a letter accepting the invitation.
c. You have just returned from a trip to South America. Write a letter to a friend
telling him or her all about it.
d. You are the secretary of a language school and have received a letter from
someone interested in learning French. Write a letter in reply, informing the
person about the courses offered at your school.
e. You recently bought a box of your favourite breakfast cereal. On opening it, you
found that the box was half empty and the remaining contents were no longer
fresh. Write a letter to the manager of the cereal company complaining about it.
f. Your cousin has recently won first prize in a short story competition. Write a letter
congratulating them on their success.

1) What type of letter should you write for each rubric?

……………………………………………………………………………………………...
2) Who is going to read your letter?
……………………………………………………………………………………………...
3) What style should you use in each letter?
……………………………………………………………………………………………...
4) How would you begin and end each letter?
……………………………………………………………………………………………...
5) Can you suggest appropriate opening and closing remarks for each letter?
……………………………………………………………………………………………...

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 Unit 2: INFORMAL LETTERS
Exercise 1. Read questions 1 to 3, then Listen to the audio and choose the correct
answers. Finally, use your answers to talk about Monique's letter.
1. Who is Monique writing to?
A. a complete stranger
B. someone she knows well
2. What is her main reason for writing?
A. to tell Jackie some good news
B. to apologise for not writing sooner
3. Which of these statements are true?
In her letter to Jackie, Monique ...
A. mentions her future plans
B. invites Jackie to visit her
C. promises to write soon
D. complains about Jackie's last letter
E. asks Jackie to reply soon
F. sends her regards to Jackie's parents

Structure of informal letters

Informal letters are sent to people you know well (e.g. friends, relatives, etc) about your
recent news, personal problems, information you need, etc. They are written in an
informal style with a chatty, personal tone.

An informal letter should consist of:

a) an informal greeting (Dear Ken/ Aunt Kim/ etc)
b) an introduction in which you write your opening remarks (i.e. asking about your
friend's health, etc) and mention your reason for writing
E.g. Hi! How are you? I thought I’d write and let you know that ...
c) a main body in which you write the main subject(s) of the letter in detail, starting a
new paragraph for each topic;
d) a conclusion in which you write a closing remark

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E.g. That’s all my news for now. Write back soon ... ;
e) an informal ending (e.g. Lots of love/ Best wishes + your first name)

Exercise 2. Read the rubric and underline the key words, then answer the
questions.
You recently moved to a big city and have decided to write to a friend from your old
neighborhood. Write a letter describing life in your new city and your feelings about the
change.

1. Who is going to read your letter?

……………………………………………………………………………………………...
2. Where is this person now?
……………………………………………………………………………………………...
3. Where are you now?
……………………………………………………………………………………………...
4. Why are you writing the letter?
……………………………………………………………………………………………...
5. What topics should your letter include?
……………………………………………………………………………………………...
6. How will you begin and end the letter?
……………………………………………………………………………………………...
7. Which of the following are positive aspects of life in a big city? Which are
negative?
- lots of cafés, cinemas, etc
- heavy traffic
- constant noise from cars
- ugly grey buildings
- plenty of sports facilities
- wide choice of things to do
- huge crowds
- good public transport system
- large modern shops
8. Make sentences using the prompts above and the phrases in the boxes below, as in
the example.
E.g. What I like most is that there are lots of café and cinemas.
- I can't stand the constant noise from the cars.

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 9. What can you do in a big city? What can't you do? Use the prompts to make
sentences, as in the examples. You can use your own ideas.
E.g. You can't go for a walk in the field!
You can go shopping in huge shopping centres.
- go for a walk in the fields
- go shopping in huge shopping centres
- get around easily
- make lots of new friends
- do lots of different things
- walk home safely at night
10. Match the feelings to the reasons, then make sentences, as in the example.
E.g. I feel homesick because I miss my friends and my old neighbourhood.

Feeling Reason
1. homesick a. the city never sleeps

2. pleased because b. there's more crime in the city

3. unsafe as c. there are always new things to do
4. disgusted d. I miss my friends and my old
neighbourhood
5. excited e. there's rubbish everywhere

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 Exercise 3. a. Read the letter and underline the correct tenses in bold. Then, label
the paragraphs with the headings below.
Heading 1: opening remarks/reason(s) for writing
Heading 2: writer's feelings about the change
Heading 3: closing remark
Heading 4: life in the new city

Introduction:
Dear Sharon,
How are you? Sorry l) I'm taking/l’ve taken so long to write, but I've been busy
settling in. Anyway, I thought 2) I'd drop/l’ve dropped you a line to let you know
how I am getting on here. → Heading ...
Main body:
Birmingham is a really exciting-city with millions of things to do. There's so much
to choose from, I sometimes find it hard to make up my mind where to go! Although I
still 3) didn't get/ haven't got used to the traffic, the noise and the huge crowds, I
think it’s a great city. → Heading ...
I like living here now, but I sometimes feel homesick as I miss lots of things
about Cowrie. 4) I’ll never/ I don’t forget the beautiful countryside and old stone
cottages. Living in the city means I can’t go for long walks by the sea, either. Most of all,
I miss my friends - especially you, of course! We always 5) had/were having such a
great time together, 6) haven’t/ didn’t we? → Heading …
Conclusion:
Well, that's all my news for now. Please write back and I let me know what 7) you
were/ you’ve been up to since I 8) heard/ have heard from you last. Say “hi” to Tom
and Joana, too. I promise I’ll come back and visit all of you as soon as I can.

Lots of love,
Angela

b. Underline the topic sentence in the main body paragraphs, then suggest other
appropriate ones.

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Exercise 4. Use the prompts to make sentences to describe the city life and the
country life, as in the example.

E.g. Even though the streets are crowded, I soon got used to it.
E.g. There aren't many shops, but you can find almost everything you need.
………………………………………………………………………………………………
………………………………………………………………………………………………
……………………………………………………………………………………………...

Opening/ closing remarks

Opening remarks in informal letters may include:
a) Questions/ wishes about recent events, the person’s health, etc…
b) A thank you to the person for their last letter, comments about their news.
c) An apology for a delay in writing/ replying
d) The reason why you are writing
Closing remarks in informal letters may include:
e) the reason why you must end the letter
f) greetings to the person’s family/ friends
g) wishes/ a promise (e.g. to write again soon), an invitation, etc…
h) a request to the person to reply soon.

Exercise 5. Match sentences 1-8 to points a-h above:

1. Hello - how are you? I hope you’re feeling better.
2. I was sorry to hear that you aren’t going to…
3. I’ll write as soon as I can and let you know about…
4. Please write soon and tell me all the news.
5. Well, that’s all my news. I’d better end now, because…

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 6. The reason I’m writing is to ask you if…
7. Give my best wishes to your parents.
8. Sorry I’ve taken so long to put pen to paper, but...

Informal style:
When writing friendly letters, you normally use informal style. Informal writing is
characterized by the use of:
- everyday vocabulary (e.g. I had a great time)
- colloquial expressions idioms (e.g. drop me a line)
- phrasal verbs (e.g.get on, settle in)
- short forms (e.g. can't, don't, I'm, I'll)

Exercise 6. Which of the following sentences are written in an informal style?

1. I'm writing to see how you're getting on in your new flat.
2. I look forward to receiving a prompt reply.
3. Give your sister a big hug from me.
4. What are you up to this summer?
5. We're having a fantastic time here at the camp.
6. Would it be possible for you to attend the club's annual meeting next month?
7. You'd never believe how well I've been getting on at school.

Exercise 7. Some phrases in the following extracts are written in the wrong style.
Read them and correct the mistakes using the words/phrases in the lists.
a. ages, drop you a line, let you know, really, sorry

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 b. can't wait to hear, lots of love, that's all for now, write soon, you've been up to

Exercise 8. Suggest opening and closing remarks for the letters below, as in the
example.
1. congratulate a friend on passing his/her exams
E.g. Opening remarks:
Hi, how's everything going? I've just heard that you passed all your exams.
Congratulations!
Closing remarks:
Well, I'd better go and do some work! Once again, well done! Write soon.
2. invite a friend to your birthday party.
………………………………………………………………………………………………
……………………………………………………………………………………………...
3. apologise to your friend because you couldn't go to his/ her birthday party.
………………………………………………………………………………………………
……………………………………………………………………………………………...
4. ask your friend for advice on how to lose weight.
………………………………………………………………………………………………
……………………………………………………………………………………………...

Exercise 9. Correct the mistakes, as in the example.

1. Congratulations for passing your driving test! ... on...
2. Write and tell me how it's like in Paris…
3. I still can't get used to wake up so early in the morning …
4. I thought I'd write and ask you to give me an advice…
5. I hope that everything will turn up all right…

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 6. Sorry I haven't written from ages, but I've been busy....
7. Write me a line and tell me all your news….
8. I'm writing to apologise about not coming to your wedding…
9. I look forward to hear from you soon….
10. Don't you think my news are exciting?......

Main body paragraphs

In informal letters you usually talk about more than one topic.
- The rubric gives you information about the subject of the letter and often tells you
specific topics which you must write about. - e.g. You have just passed an important test
or examination. Write a letter (2) telling a pen friend about your success and (3)
describing your plans for the future.
- These topics will be discussed in the main body of your letter. You should begin a
new paragraph for each topic:
Para 1: Opening remarks
Para 2: Tell friends about success
Para 3: Describe plans for future
Para 4: Closing remarks

Exercise 10. Read the rubrics below. How many main body paragraphs would each
letter have? What would each paragraph be about?

e.g. two main body paragraphs

Para 2 - ask about clothes to take with you
Paro 3 - ask how to get to friend's house

………………………………………………………………………………………………
………………………………………………………………………………………………

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Useful expressions for making suggestions

- I think I/ you/ we should…
- Perhaps I/you/ we could …
- What do you think about +..ing…?
- What about +..ing…?
- How do you feel about +..ing…?
- How about +..ing…?

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 - Why don’t 'I/ you/ we…?
- Would you like me/us to…?
- Would you like to... ?

Exercise 11. Use the prompts below and expressions from the table above to make
suggestions.
1. come / dinner / my house / next Monday
……………………………………………………………………………………………...
2. spend / weekend / in / mountains
……………………………………………………………………………………………...
3. go shopping/ in / city centre
……………………………………………………………………………………………...
4. visit / art gallery/ while/ be / in London
……………………………………………………………………………………………...

Exercise 12. Look at the town map and, with a partner, suggest where and when you
could meet and what you could do there.
e.g. A: What about meeting at the Fairview Museum at noon?
B: That's a good idea. We could admire the local art.

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Exercise 13. a. Read the following rubric and answer the questions.

1. Where would you take your friend?

2. What is the most popular attraction in your city/town?
3. Are there any bazaars, outdoor markets, fairs, restaurants, etc which are worth visiting?
4. What kind of traditional dishes would you suggest your friend should try?

b. Use your answers from questions 1 to 4 and appropriate expressions to write the
main body paragraphs or this letter.
………………………………………………………………………………………………
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Asking for advice

To ask for advice, you can use phrases such as:
Do you think I should …?
Should I…?
What do you think I should do?
Do you have any idea about ...?
I'd like to know what you think about …
Can you think of anything that…?
I was wondering if you …
What would you advise me to…?

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Exercise 14. a. Read the rubric and underline the key words, then answer the
questions:

1. Why are you writing the letter?

……………………………………………………………………………………………...
2. Who is going to read your letter?
……………………………………………………………………………………………...
3. How many paragraphs should you include in the main body?
……………………………………………………………………………………………...
4. Which phrase would you use to ask for advice?
……………………………………………………………………………………………...
b. Read the letter and underline the phrases that Mary uses to ask for advice.
Dear Pam,

Sorry that I haven't written for ages, but I've been very busy studying. I'm writing
because I really like your advice about a problem I have.
My friends and I have decided to go away on holiday in the summer, but I don 't
have enough money. I was wondering if you had any ideas about earning some extra
cash. If I don't save up enough money by August, I'II have to go away with Mum and Dad
instead. Can you think of anything that would help me to make some money quickly?
I know that you always have lots of great ideas! What would you advise me to
do?Please write back as soon as you can.

Lots of love,
Mary

Giving advice
An informal letter giving advice should offer sympathy and encouragement, as well as
specific advice with reasons. Each piece of advice is written in a separate paragraph.
Opening remarks
I was sorry to hear that ...
Cheer up /Don't worry too much.
Don’t let it get you down.

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I'm only too glad to help.
Giving advice
If I were you/ in your position, I'd/ I wouldn't ...
You should/shouldn't...
It would(n’t)/ might be a good idea (for you) to ...
(I think) the best thing would be (for you) to ...
Why don't you ...?
Have you thought of/ about … (+ -ing)?
Another good idea is to …
Result
This will/ would mean that…
Then/ That way …
If you do this, you would .. . so that you could/would …
Closing remarks
I hope that this/my advice helps.
I/ Let's hope that things get better/ that everything turns out right.
Let me know what happens.

Exercise 15. Match the problems to the advice, then make sentences.
Problems
1. I can't stop eating junk food everyday. I'm overweight.
2. I haven't got any friends. I'm lonely.
3. I'm very bad at Maths. I'm going to fail my exam.
4. I haven't got much money. I can't go out with my friends.
5. I argued with my friend. He/ She won't talk to me now.
Advice
a. Talk to your teacher. You will get extra help.
b. Join a gym. You will lose weight.
c. Apologise to him/her. You'll be friends again.
d. Join a club. You will meet new people.
e. Get a part-time job. You will earn some money.

e.g. Why don't you join a gym? If you do this, you’ll lose weight.

Exercise 16. a) Read Pam's reply and replace phrases 1- 6 with phrases A- F.
a. I'd be happy

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 b. Don't let it get you down
c. How about
d. how things go
e. if / were you, I'd
f. Perhaps you could also

b. What advice does Pam give to Mary? What other advice could you give to Mary?
How else could you start and end the letter?
………………………………………………………………………………………………
………………………………………………………………………………………………
………………………………………………………………………………………………
……………………………………………………………………………………………...

Exercise 17. Read the rubric, underline the keywords, and answer the questions.
Your pen friend has written you a letter asking for advice on how to improve his/her
eating habits and get fit. Write a letter offering advice.
1. What is the reason for writing? Who is going to read your letter?
……………………………………………………………………………………………..
2. How many paragraphs should you include in the main body?

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……………………………………………………………………………………………...
3. What opening and closing remarks should you write in your letter?
……………………………………………………………………………………………...
4. Match the advice in column A to the results in column B. Then, use appropriate
expressions to make sentences, as in the example.

A B
1. join a gym - exercise regularly a. follow balanced diet, won't put on weight
2. try not to eat so much junk food, b. body won't become lazy
sweets, etc

3. eat plenty of fish, fruit and vegetables c. body won't store so much sugar and fat

4. don't go everywhere by car/bus d. soon get in shape and feel fitter

e.g. 1-d: If I were you, I would join a gym and exercise regularly. This will mean
that you 'll soon get in shape and feel fitter.

Exercise 18. Read the rubric in Ex. 1 again, then write your letter (120-180 words).
Use the letter in Ex. 1 6 as a model, as well as your answers from Ex . 17.
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 Further practice

Exercise 1:
This is part of a letter you receive from an Australian friend. Write a letter, answering
his/her questions in about 120 words

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 Exercise 2:
This is part of a letter you receive from an English - speaking friend. Write a letter,
giving him/her some advice in about 120 words.

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Exercise 3:

Your close friend has failed in the entrance examination and got extremely depressed.
Write him/her a letter of advice.

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Exercise 4:

Your brother has decided to leave college and go into business with some friends of his.
Write him a letter of advice.

……………………………………………………………………………………………...
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 Unit 3: FORMAL LETTERS

Exercise 1. a. Read the questions below, then listen to the beginnings and
endings of three letters and circle the correct letter for each statement.
1. Why has the letter been written?
a. to apply for a job Letter 1 Letter 2 Letter 3
b. to ask for information Letter 1 Letter 2 Letter 3
c. to make a complaint Letter 1 Letter 2 Letter 3
b. Listen again and circle the correct letter.
2. How does the letter begin?
a. Dear Advertiser Letter 1 Letter 2 Letter 3
b. Dear Sir/Madam Letter 1 Letter 2 Letter 3
c. Dear Mr Williams Letter 1 Letter 2 Letter 3
3. Which of the following expressions have been used in the opening/closing remarks?

a. With reference to your advertisement Letter 1 Letter 2 Letter 3

b. I am writing to apply for the position Letter 1 Letter 2 Letter 3
c. I am writing to express my dissatisfaction. Letter 1 Letter 2 Letter 3
d. I look forward to hearing from you … Letter 1 Letter 2 Letter 3
e. I must insist on a full refund … Letter 1 Letter 2 Letter 3
f. Thank you in advance … Letter 1 Letter 2 Letter 3
4. How does the letter end?
a. Yours faithfully Letter 1 Letter 2 Letter 3
b. Lots of love Letter 1 Letter 2 Letter 3
c. Yours sincerely Letter 1 Letter 2 Letter 3

Formal letter: An overview

Formal letters are normally sent to people in an official position for people you don't
know welt (e.g. Director of Studies, Personnel Manager, etc). They are written in a
formal style with a polite, impersonal tone.
- You can write a formal letter to apply for a job/course, make a complaint, give/
request official information, etc
- A formal letter should consist of:
a. a format greeting (e.g.Dear Sir/Madam· when you do not know the person's name;
Dear Ms Green · when you know the person's name)

28
 b. an introduction in which you write your opening remarks and mention your
reason(s) for writing e.g. I am writing to apply for the position of ...
c. A main body in which you write about the main subject (s) of the letter in detail,
starting a new paragraph for each topic;
d. a conclusion in which you write your closing remarks (e.g. I look forward to
hearing from you as soon as possible…)
e. a formal ending (Yours faithfully - when you don't know the person 's name; Yours
sincerely · when you know the person's name; + your full name)

Letter of application
When you write a letter applying for a job or a course, you should include the following
information:
a. in the opening remarks/reason (s) for writing:
the name of the job/course,where and when you saw it advertised
e.g. ... the position of manager advertised in yesterday's Herald.
b. in the main body paragraphs (paras 2-3-4)
- age, present job and/or studies (e.g. I am a nineteen-year-old university student )
- qualifications (e.g. I have a BA in French.)
- experience (e.g. I have been working as a waiter for the last two years.)
- skills and personal qualities thai are suitable for the job/course
e.g. I am a good and careful driver. I consider myself to be mature and
responsible.
c. in the closing remarks
any other important information (i.e. when you are available for interview,
where and when you can be contacted, references you can send, a
remark that you hope your application will be considered, etc)
e.g. I will be available for an interview in September.
I enclose references from my last two employers.
I look forward to hearing from you.
You usually use:
the present simple to describe skills /personal qualities
e.g. I am a patient and reliable person.
the past simple to talk about past experiences
e.g. I left schoof in 1994. I worked for General Motors for four years.
the present perfect to talk about recent work/studies
e.g. I have been working for Elise lor two years.
I have recently finished secondary school.

29
 Exercise 2. Read the rubric and underline the key words, then answer the
questions.
You saw this advertisement in a local newspaper and have decided to apply for the job.

St George's Primary School is looking for a young, energetic and experienced

school teacher to join us in September. Must be a good organiser and keen on sports.
Please apply in writing toMrs Hunter, giving details of qualifications, skills and
previous experience and saying why you think you are suitable for the job. Closing date
12th May.

Write your letter of application. Do not write any addresses.

1. Who is going to read your letter ?
……………………………………………………………………………………………...
2. Do you know this person at all?
……………………………………………………………………………………………...
3. What style should you use?
……………………………………………………………………………………………...
4. Why are you writing this letter?
……………………………………………………………………………………………...
5. How should you begin and end the letter? Choose A to C

6. Which of the following points should you include in your letter? You can choose
more than one point.

30
 a. your favourite subjects at school
b. your qualifications
c. your present and previous jobs
d. a description of your appearance
e. your personal qualities
f. your plans for the summer
7. What do you think the successful candidate should be?
A. patient D.artistic
B. enthusiastic E. hard-working
C. athletic F. fair
8. What experience would someone need for this kind of job?
A. experience with children
B. experience in public relations
9. What qualifications would someone need to apply for this job?
a. a driving licence
b. a BA in Education
c. a degree inMedia Studies
d. a certificate in gymnastics
e. a diploma in interior design

Exercise 3. Read the letter and label the paragraphs with the headings below. Say
what qualifications, experience and personal qualities Steven has. Do you think he
will get the job?
a. closing remarks
b. personal qualities
c. age/present job/qualifications
d. opening remarks/ reason(s) forwriting
e. experience

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Exercise 4. Read the letter again and find formal expressions to match the informal
ones in the table, as in the example.

Informal Style Formal Style

About your advert… With reference to your advertisement …

I want to apply for ... ……………………………………..
I got my teaching certificate … ……………………………………..

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I've had a job in… ……………………………………..
I think I'm always on time … ……………………………………..
I like working with kids … ……………………………………..
There's a note from my boss … ……………………………………..
I'd like it if you hired me … ……………………………………..
I'm free to talk to you … ……………………………………..
Drop me a line sometime ... ……………………………………..

Exercise 5. Fill in the correct form of the verbs in the list.

study, be a member, graduate, join, attend, award
1. I graduated from Lancers University in 1998 with a first class degree in Physical
Education.
2. At the moment, I…………….. courses at Southfield College.
3. After leaving high school, I …………….. Art at the School of Fine Art in Paris.
4. I am keen on sports, I …………….. Barton football club three months ago.
5. I …………….. of the local orchestra,where I play the violin.
6. I was …………….. a grade A in Maths.

Formal style
Formal style is characterised by the use of:
- advanced vocabulary:
e.g. I am writing to enquire whether… (not: I want to ask if…)
- formal linking words/phrases (consequently, however, therefore, for this reason)
e.g. I have worked as a primary school teacher for ten years and therefore have
experience working with children.
- passive voice
e.g. I can be contacted …( not: You can contact me…)
- polite forms without contractions
e.g. I would be grateful if …
I would like to apply… ( not: I’d like….)
Colloquial expressions, phrasal verbs, idioms and short forms are not used in formal
style.

Exercise 6. a. Read the letters below and label the paragraphs with the headings.
a. opening remarks/ reasons for writing
b. experience, personal qualities

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 c. closing remarks
d. age/qualification
e. other/ information

b. Compare the two letters.Which one has an appropriate greeting and

ending?Then, underline the phrases in Letter A which mean the same as the phrases
in bold in Letter B. Which style is more suitable in a formal letter applying for a
job? Why?
c. Read the advertisements below, which job did Stem apply for?

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Exercise 7. In which letter in Ex, 6 can you find each of these features? Label each
point as A or B.
1. short forms
2. passive voice
3. a friendly, personal tone
4. everyday vocabulary
5. formal linking words/phrases
6. phrasal verbs or idioms
7. longer, more complex sentences
8. advanced vocabulary
9. colloquial expressions
10. a polite, impersonal tone

Exercise 8. Read the rubric, underline the key words, and answer the questions.
You saw this advertisement in a local newspaper, and have decided to apply for the job.

1. What skills /qualifications and personal qualities do you think would help you get
the job? Circle.
a. energetic and sociable
b. can drive a car

35
 c. worked in a summer camp last year
d. have worked as a waitress
e. like working with children
f. good at outdoor activities and sport
g. good cook
h. good organiser
i. speak English and French
2. Which of the points above refer to skills, qualifications, experience or personal
qualities?
3. Do you know the person you are writing to?
4. What is your reason for writing?
5. How should you begin and end the letter?

Exercise 9. Write your letter of application (120·180 words). Do not write any
addresses. Use your answers from Ex. 8 to help you. You can use the letter in Ex. 3
as a model.
……………………………………………………………………………………………...
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 Further practice:

Exercise 1:
Write your letter of application (120·180 words) to reply to the job advertisement below:

……………………………………………………………………………………………...
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Exercise 2:
Write your letter of application (120·180 words) to reply to the job advertisement below:

……………………………………………………………………………………………...
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 Letters of complaint
In a formal letter making a complaint, you may use a mild tone, for complaints about
minor problems, or a strong tone, for complaints about more serious matters, especially
when you are extremely upset or annoyed. However, the language you use should never
be rude or insulting.
- In the opening remarks, you should state your complaint, including details of what
has happened and where /when the incident took place.
e.g. (Mild)
+ I am writing in connection with ... /to complain about ... the terrible behaviour/
attitude/ rudeness of …
+ I am writing to draw your attention to which…
(Strong)
+ I wish to bring to your attention a problem which arose due to your staff /
inefficiency…,
+ I am writing to express my strong dissatisfaction at …
+ I wish to express my dissatisfaction/ unhappiness with the product/ treatment I
received from...on...
- In the main body paragraphs, you present each of the specific points you are
complaining about. You start a new paragraph for each point and justify these
points by giving examples/reasons.
e.g. Although you advertise "top quality", I felt that the product purchased was well
below the standard I expected.
- In the closing remarks, you should explain what you expect to happen (e.g. to be
given a refund/ replacement/ apology, etc).
e.g. (Mild)
+ I hope you will replace …
+ I feel/ believe that I am entitled to a replacement/refund …
+ I hope that/this matter can be resolved/dealt with promptly.
(Strong)
+ I insist on/ demand a full refund/an immediate replacement/etc or I shall be forced
to take legal action / the matter further.
+ I hope that I will not be forced to take further action.

39
Exercise 10. Read the rubric and underline the keywords, then answer the
questions.
You recently bought a calculator, but you were given the wrong model by mistake. When
you complained, the shop assistant was rude to you.Write a letter to the company's
complaints department, explaining the reasons for your dissatisfaction and saying what
action you expect the company to take.
1. Who is going to read your letter?
……………………………………………………………………………………………...
2. Do you know the person you are writing to?
……………………………………………………………………………………………...
3. Why are you writing this letter?
……………………………………………………………………………………………...
4. Would you use a mild tone or a strong tone?Why?
……………………………………………………………………………………………...
5. What opening and closing remarks would you write?
……………………………………………………………………………………………...

Exercise 11. a. Read the letter below, and fill in the gaps with words/ phrases from
the list.
but also, furthermore, not only, however, in addition to, firstly, to make matters worse

40
b. Read the letter again and label the paragraphs with these headings.
- closing remarks
- opening remarks/reason(s) for writing
- The first complaint & examples/ reasons
- the second complaint & examples/ reasons
- the third complaint & examples/ reasons

c. Now answer the questions.

1. Why is Mrs Adams complaining?
……………………………………………………………………………………………...
2. What are her specific complaints?
……………………………………………………………………………………………...
3. Does she justify her complaints? If so, how does she justify them?
……………………………………………………………………………………………...
4. What is Mrs Adams expecting?
- A replacement
- A full refund
- The calculator to be repaired
- An apology
5. What will Mrs Adams do if she is nol satisfied?
……………………………………………………………………………………………...

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 6. Has Mrs Adams used a mild or a strong tone? Underline the words/ phrases that
justify your answer.
……………………………………………………………………………………………...

Exercise 12. Read the following extracts and say which of them are beginnings (B)
and which are endings (E). What tone has the writer used in each?

Exercise 13. Read the situations. and answer the questions that follow, as in the
examples.
I. A month ago you ordered some skiing equipment from a sports shop and paid by credit
card. Although you asked for it to be sent by courier, you have received nothing. You
urgently need this equipment.
II. You recently bought an air conditioner which had been advertised on television. On
receiving it, you discovered that it was nothing like the product shown in the
advertisement.
III. You have just come back from a package holiday where you were very disappointed
by the lack of facilities and poor services.

1. Which of the following complaints would you include in each letter? Write full
sentences.
a. have already paid - equipment still not delivered - urgently need it

42
b. contrary to advertisement - no swimming pool - rooms extremely small - no maid
service
c. model not one advertised - huge- ugly - old-fashioned model
2. Match the opening and closing remarks, then say which letter of complaint you
would use them for.

Opening remarks Closing remarks

a. I wish to express my dissatisfaction with 1. I feel completely cheated and therefore
your mail-order service. demand a full refund of the money paid to
you.

b. I am writing to express my disgust at 2. I insist that the product be replaced or

the facilities and service offered by your else I will be forced to take further action.
travel agency.
c. I feel I must complain about the 3. Unless I receive the equipment by the
misleading advertisement on TV end of this week, I will have no choice but
promoting your product. to cancel my order.

Exercise 14. Read the situation below and say:

a. who you would address the letter of complaint to;
……………………………………………………………………………………………...
b. what complaints you would include in the letter;
………………………………………………………………………………………………
………………………………………………………………………………………………
……………………………………………………………………………………………...
c. what opening and closing remarks you would write
……………………………………………………………………………………………...

Exercise 15. Join the following complaints to their examples/reasons, using linking
words/phrases from the list below, as in the example.
even though, however, in spite of the fact, nevertheless, although, but

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1. The new game took fifteen minutes to load onto my computer. The salesman said it
would load instantly.
……………………………………………………………………………………………...
2. I paid for a set of five compact discs. There were only three compact discs in the box.
……………………………………………………………………………………………...
3. The advertisement said the tent is waterproof. Rain continually dripped into the tent.
……………………………………………………………………………………………...
4. The bicycle was brand new. The chain came off my bicycle the first time I rode it.
……………………………………………………………………………………………...
5. The battery went flat after only two hours. The instructions said it lasted for sixteen
hours.
……………………………………………………………………………………………...

Exercise 16. Read the rubric and underline the key words, then answer the
questions.
You recently went for a meal at Benny's fast food restaurant, which is part of an
international chain. Unfortunately, the service was very slow and the food was badly
cooked, so you complained to the supervisor. However, he was very rude to you and
insisted on your paying for the meal. You have decided to write a letter of complaint to
the company's head office. Write your letter, explaining the reasons for your complaint
and saying what you expect the company to do.

1. What is your reason for writing?

……………………………………………………………………………………………...
2. Do you know the person you are writing to?
……………………………………………………………………………………………...
3. Would you use mild or strong language? Why?
……………………………………………………………………………………………...
4. How would you begin and end the letter?
……………………………………………………………………………………………...
5. How many main body paragraphs should you write? What should the topic of each one
be?
……………………………………………………………………………………………...
6. Read the advertisement and the complaints in the speech bubbles. Then, use the
complaints and suitable linking words/phrases to explain the reasons why you are
complaining.
e.g. Despite the restaurant's claim of fast service, I had to wait…

44
7. What would you expect the company to do'? (e.g. refund, dismiss the supervisor,
improve service, check on quality of food, etc). In which paragraph would you write your
demands?

Exercise 17. These paragraphs are written in the wrong style. Correct them by using
the words in the list. Then, say which is an opening remark and which is a closing
remark.
a. -as you can imagine - a full refund - -a written apology -I am extremely upset - I
feel I am entitled to - I look forward to receiving your prompt reply.

45
 b. - complained - I am writing to express - I was served - my anger - -my complete
dissatisfaction - the behaviour of the supervisor

Exercise 18. Read the rubric in Ex. 16 again. Write your letter (120-180 words),
using your answers from Ex. 16 and 17 to help you. You can use the letter in Ex. 11
as a model.
……………………………………………………………………………………………...
……………………………………………………………………………………………...
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……………………………………………………………………………………………...
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……………………………………………………………………………………………...
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……………………………………………………………………………………………...

Further practice

Exercise 1:
Allan bought an electric kettle but when he got home it didn’t work. He took it back to
the shop but they told him he had to return it to the manufacturers as it was under
guarantee. Now write the letter that Allan wrote to the manufacturer.
a) I / buy / electric kettle / 2 weeks ago.
b) When / home / not work.
c) I/ take back / shop/ tell / have to / return / manufacturers under guarantee.
d) Repair / replace / as soon as possible.

47
Exercise 2:
You ordered a backpack through the post. When you open it, you find a torn backpack,
and it is not the same color as you ordered. Write a letter of complaining in about 120
words.
…………………………………………………………………………………………..
…………………………………………………………………………………………..
…………………………………………………………………………………………..
…………………………………………………………………………………………..
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48
 Unit 4: SEMI-FORMAL LETTERS
Exercise 1. Read the questions. then listen to the cassette and choose the correct
answers.
1. Who is Jackie writing to?
a. a couple of complete strangers
b. people she doesn' t know very well
c. close friends of hers
2. What style of writing does Jackie's mother say she should use?
a. friendly and informal
b. formal and official
c. polite and respectful
3. Which of the following does Jackie's mother say she should include?
a. Thanks a lot for
b. I am extremely grateful
c. Thank you very much
d. Your faithfully, J M Ebdon
e. Best wishes, Jackie Ebdon
f. Lots of love, Jackie

Semi- formal letter: An overview

Semi-formal letters are sent to people you do not know very well or when you want to be
more polite and respectful (e. g. a pen friend's parents, a person you do not know very
well , a school teacher, etc). For this reason, they are written in a more polite tone than
informal letters. Some formal language can be used. Compare the following:
INFORMAL: Thanks a lot for the invitation. I'd love to come to your party.
FORMAL: I would be delighted to attend your birthday celebration.
SEMI·FORMAL: Thank you for your kind invitation. I would love to join you on your
birthday.

A semi-formal letter should consist of:

a. a formal greeting e.g.Dear Mr and Mrs Baker;
b. an introduction in which you write your opening remarks and clearly state the
reason(s) for writing, e.g. Thank you very much indeed for your kind offer ... ;
c. A main body in which you write the main subject(s) of the letter in detail,
starting a new paragraph for each topic;

49
 d. a conclusion in which you write your closing remarks, e.g. I am looking forward
to seeing you next month ... ;
e. a semi-formal ending (Regards/Best wishes, etc & your full name}.

Exercise 2. Read the rubric and underline the keywords, then answer questions 1 to
7.
You are going to attend lessons at a language school in Britain. The school has arranged
for you to stay with a local couple called Mr and Mrs Jackson. The Jacksons have written
a letter to ask for some information. Read the extracts from their letter, then write a letter
in reply, giving them the information they have asked for and including any questions or
requests of your own.

1. Who is going to read your letter?

2. Why are you writing the letter?
3. How many main body paragraphs should you include in your letter?
4. Which of the following should you mention about your travel plans?
a. date and time of arrival
b. flight number
c. number of suitcases
d. how you will travel from the airport
e. cost of flight
5. What could you tell them about food? Complete the following sentences:
a. As far as food is concerned,...........................
b. The only thing(s) I don't eat is/are...........................
c. My favourite food is...........................
d. I am looking forward to trying...........................

50
6. What questions could you ask? Think about clothes, the weather, the town/room where
you will be staying. Then,complete the following:
a. I was wondering if ...........................
b. Perhaps you could tell me ...........................
c. I would like to know...........................
d. What is ...........................like? Is it...........................
e. Do you think I need to bring...........................
7. What opening and closing remarks could you write?

Exercise 3. Read the letter and underline the words/phrases in bold which are more
polite and respectful. Then, label the paragraphs with the headings below.
a. closing remarks
b. Travel plans
c. opening remarks/reason(s) for writing
d. food requirements
e. further question

51
 Semi-formal style
Semi-formal style is characterised by:
- the use of less colloquial language
e.g. Thank you very much for your letter. (instead of: Thanks a million for your letter.)
- less frequent use of short forms, phrasal verbs or idioms
e.g. I am writing to request information about ... (instead of : I thought I'd drop you a line
to ask about ... )
- a polite, respectful tone
e.g. I was wondering if you had… (instead of: Do you have ...)

Exercise 4. The beginning and ending below are written in the wrong style. Read the
extracts and replace the informal words/phrases in bold with more suitable semi-
formal ones from each list.
I apologise for, received, Thank you for the invitation, I will be unable to visit, Mrs Ames,
reply

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Best wishes, telephone me, any help, a great success, the preparations, don 't hesitate

Exercise 5. Read the semi-formal sentences below and match them to the
informal ones in the box that follows, as in the example.
a. It was very good for you to let me stay at your house.
b. Could you tell me where I can get my watch repaired?
c. I look forward to seeing you at the barbecue.
d. I hope you find this information about bird-watching useful.
e. Please accept my apology.
f. I am sorry that I will be unable to attend.

Informal Formal
1. Accepting an See you at the barbecue! c. I look forward to seeing
invitation you at the barbecue.

2. Refusing an It's a pity that I can't come. …………………………...

invitation

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3. Thanking Thanks again for letting …………………………...
me stay at your house.
4. Apologising Please say you'll forgive …………………………...
me.
5. Asking for Do you know where I can get my watch …………………………...
information repaired?
6. Giving Hope this is what you wanted to know …………………………...
information about bird-watching.

Exercise 6. a. You are going to London next month and must write a letter
explaining your plans, so the people you are writing to can arrange to meet
you.What sort of letter (informal, semi formal, or formal) would you write to each
of these people?
1. A businessman you have never met..........................
2. A friend you have known for several years………………
3. A family friend who your father wants you to visit ..........................

b. Read the beginnings and endings of the three letters (A-C) below and match
them to the people (1 -3) in part a.

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 Exercise 7. a. Read the rubric and underline the key words, then answer the
questions.
You have just returned from Britain, where you attended lessons at a language school.
The school had arranged for you to stay with a local couple you had not met before your
visit. Write a letter to this couple, thanking them for their kindness to you during your
stay.
1. Who is going to read your letter? How well do you know these people?
……………………………………………………………………………………………...
2. What style should you use? Give examples.
……………………………………………………………………………………………...
3. Why are you writing the leiter?
……………………………………………………………………………………………...
4. How would you begin and end the letter? Choose.

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b. Read the prompts and expand them into full sentences. Then, match them to the
topic sentences of the main body paragraphs that follow.

a. my room/ be / very comfortable, / every meal / be / delicious

b. what / help/me most/ be/ chance / practise English/ you / every day
c. you / make me / feel/ like/ I / be part / of / family
d. I/ never / think / I / be able / speak / English / so well

c. Choose the most suitable phrase to complete the paragraph below. Which
paragraph of the letter is this?
1. a. thank you both very much
b. say thanks a lot
c. express my gratitude to you
2. a. all the stuff you did
b. being so kind to me
c. the kindness you displayed
3. a. My visit was enjoyable at times, but
b. It was a wonderful experience which
c. I really had a great time, so
4. a. am sure I will always remember.
b. won't forget in a hurry!
c. shall always have unpleasant memories of the experience.

d. Which of the phrases/ sentences below would be suitable as closing remarks?

a. Thank you again for all your kindness.

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 b. Well, that's all my news.
c. My parents send their regards and ask me to tell you that ….
d. Mum and Dad say "Hi"
e. By the way, why don't you come and stay with us here?
f. ... you will always be welcome guests if you would like to visit my country.
g. I would love to hear from you whenever you have time to write.
h. Drop me a line sometime, won't you?

Exercise 8. Read the rubric in Ex. 7 again. Write your letter (120-180 words),
using your answers from Ex. 7 to help you. You can use the letter in Ex. 3 as a
model.
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 Further practice

You had dinner with a family in the U.S. in a short cultural exchange program. Write to
your host family upon your return for their hospitality, attention shown to you, and
particular memories.
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 Unit 5: TRANSACTIONAL LETTERS
Exercise 1. Look at the advertisement and the notes below. Listen to the cassette
and tick the points in the notes (A-K) which have been included in the letter.

a. advert in Wessex Times, April

b. not much information in advert
ACTIVITIES
c. bikes - hire, or bring my own ?
d. canoeing - qualified instructor?
e. hiking- where?- with a guide?
f. any other activities offered?
CHARGES AND BOOKING
g. total cost - how much?
h. charge per day, or per activity?
i. accommodation available?
j. necessary to book?
REPLY
k. write, or phone me - 0181-313-9480

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 Transactional letter: An overview
Transactional letters are letters which respond to written information. This information
may be in the form of advertisements, letters , invitations, notes, etc, as well as visual
prompts such as maps, drawings, etc.
- Transactional letters can be of any type e.g. letters of complaint, letters of apology,
letters applying for a job, letters giving/asking for information, etc.
- The style of writing can be formal, semi-formal or in formal, depending on who you are
writing to.
- It is important to include all the factual information given in the rubric.You must give
this information in full sentences, using your own words as much as possible.
e.g. early registration needed?
a. Is early registration necessary?
b. Would you recommend that I register early?
c. Do I need to register early?
d. Is it necessary to register early?
- You may need to summarise some information, or explain the results/importance of
some facts, but you should not change the facts you are given.

Exercise 2. Read the rubric and underline the keywords, then answer questions 1-7.
You and two of your friends have decided to rent the cottage in the following
advertisement. Read the advertisement and the notes you made after speaking
to the owner . Then write a letter to a third friend, asking him/her to join you and
giving him/her the information about the cottage and what you can do there.
1. Who are you writing to?
2. Are you going to use colloquial language? idioms? short forms? If yes, why?
3. Why are you writing the letter?

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 4. How would you begin and end your letter?

5. Which of the points below must you include in your letter?

a. information about sleeping space
b. cooking facilities
c. activities/sports in the area
d. description of the town
e. details of the sights /tourist attractions in the area
f. the best way to get there
g. how much the holiday will cost
h. an invitation for our friend to join you
i. the telephone number of the owner
j. the dates you intend to go there
6. Complete the sentences
1. There are only two bedrooms so we'll ....
a. put two beds in each
b. have to share
2. If you join us, it's l50 each, which is a ....
a. bargain
b. fortune
3. There are four bikes at the cottage which means that we can ....

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 a. visit the sports centre
b. get around easily
4. We can rent the cottage from 15th to 21st August. So there is no need to worry about
a. the weather
b. the tourists
7. What opening and closing remarks would you write?

Exercise 3. a. Read the letter and complete the paragraph plan using the headings
below. Has Sue's letter covered all the points in the rubric, advertisement and
notes? Underline the words/ phrases which refer to these points.
a. persuade friend to join you
b. information about cottage
c. what the area offers

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 b. Replace the topic sentences in the main body paragraphs with other appropriate
ones.

Requesting information
To request information you can use direct or indirect questions. Direct questions are quite
common in informal letters and often begin with a question word such as what, who,
when, how, etc.
e.g. What time will the party finish? How far is the hotel from the beach?
- Most indirect questions are formed with modals such as could. would. Etc and are
normally used in semi-formal or formal letters.

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e.g. I would be grateful if you could tell me what time the party finish.
Could you please let me know how far the hotel is from the beach?
- You use if/whether in an indirect question when there is no question word in the
direct question.
e.g. Direct question: Do we need to bring our own food?
Indirect question: I would like to know if/whether we need to bring our own food.

Exercise 4. Read the questions below and say whether they are direct (0) or indirect
(1). Then rewrite them, as in the examples.
1. I am interested in finding out if there will be a ski instructor. = I
Will there be a ski instructor?
2. Do I need to pay a deposit? = D
I would like to know if I need to pay a deposit.
3. Could you perhaps tell me how many tickets are available?
……………………………………………………………….
4. I would like to know whether there are any facilities for young children.
……………………………………………………………….
5. What time does the play finish?
……………………………………………………………….
6. Do you cater for vegetarians?
……………………………………………………………….
7. I would appreciate it if you could send me further information.
……………………………………………………………….
8. Where exactly is the restaurant?
……………………………………………………………….
9. Could you please let me know where the nearest train station is?
……………………………………………………………….
10. Is the cost of equipment included in the price?
……………………………………………………………….

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Exercise 5. Look at the extracts and the notes (l -10) made about them. Then,
match the notes to the sentences (a-j) below, as in the example.

a. (1) I would appreciate it if you could let me know exactly how much the camp
costs.
b. Is there anything I need to bring with me?
c. Could you let me know the exact dates of your courses?
d. Could you please tell me how many hours per day we will have lessons?
e. I'd like to know if there are classes every day.
f. Do you have marine biology books?
g. I would like to know if the competition takes place in the morning or afternoon.
h. I would be grateful if you could tell me how much the tickets cost.
i. I am interested in finding out whether you have any Portuguese books.

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 j. I would appreciate it if you could let me know exactly how many students there
are in each group.

Exercise 6. a. Look at the following advertisement and write short questions about
the underlined words/phrases, as in the example.

b. Use your short questions to write suitable sentences requesting information.

e.g. 1. I would like to know which countries 1might be expected to work in.

Exercise 7. a. Read the rubric below, then answer the questions.

You are organising an end-of-term party at your school and have already made some
arrangements. Read the notes you have made for a letter to your head teacher, Mrs
White. Then write your letter, using all the information given.

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1. Should your letter:
a. give information?
b. ask for information?
c. give and ask for information?
2. Who is going to read your letter?
……………………………………………………………………………………………...
3. How well do you know the person?
……………………………………………………………………………………………...
4. How should you begin and end the letter?
……………………………………………………………………………………………...
5. What opening and closing remarks should you write?
……………………………………………………………………………………………...
b. Write sentences using the notes given.
e.g. place/ date/ time: The party will be held in the school hall on Saturday 1st July from
8 pm to 11 pm.

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Exercise 8. Read the rubric in Ex . 7 again.Write your letter (120-180) words, using
our answers from Ex. 7 to help you. You can use the letter in Ex . 3 as a model.
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Further practice

Exercise 1:

You want to go to an English Language School next summer to do a Summer Course.

Write a letter to the school to ask for the following information:

a) When does the course start?

b) How long does the course last?

c) How much is the course?

d) How many hours a week is it?

e) How many students are there in a class?

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Exercise 2:
Now, from the information in the school’s brochure, write a letter back, answering all the
questions:

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