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OpenSAP Sfintro1 Week 1 Unit 2 HXM Presentation

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Dipak Nandeshwar
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53 views

OpenSAP Sfintro1 Week 1 Unit 2 HXM Presentation

Uploaded by

Dipak Nandeshwar
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PDF, TXT or read online on Scribd
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An Introduction to Human Experience Management (HXM)

Unit 2: What's the Difference Between HCM and HXM?


What's the Difference Between HCM and HXM?
Comparing Human Capital Management (HCM) and Human Experience Management (HXM)

Human Capital Management (HCM): methods for hiring,


managing, developing, and retaining employees that support
company goals

Human Experience Management (HXM): methods for creating


work experiences that align employee wants, needs, and
expectations with company goals

HCM focuses on company needs first and often treats employee


needs as secondary. HXM focuses on the employee and the
company simultaneously.

HXM is not about putting employee needs above company needs.


It is about recognizing that the company cannot achieve what it
needs if it does not consider what employees want.
© 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 2
What's the Difference Between HCM and HXM?
Comparing Human Capital Management (HCM) and Human Experience Management (HXM)

HXM

Company Experience Workforce Business


Decisions Management Performance Outcomes
Action Employee Reaction Employee Behavior Consequences
▪ Job design ▪ Beliefs & feelings ▪ Accomplishments ▪ Financial results
▪ Management ▪ Engagement & ▪ Actions ▪ Operations data
practices commitment ▪ Career decisions ▪ Customer
▪ Technology ▪ Confidence (including retention) Experience

HCM
© 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 3
What's the Difference Between HCM and HXM?
Shaping and managing Employee Experience: The role of technology

Base: 12,287 full-time employed adults. Supervisors ( 8,331 ); Non-supervisors ( 3,956 ).


Source: PwC’s Consumer Intelligence Survey, August 2018.

© 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 4


What's the Difference Between HCM and HXM?
Using technology to create positive experiences across the career lifecycle

Finding Work Doing Work Managing Careers


✓ Identifying opportunities ✓ Getting stuff done ✓ Building capabilities
✓ Applying for positions ✓ Collaborating with others ✓ Achieving life goals
✓ Joining organizations ✓ Balancing work-life demands ✓ Transitioning to new roles

Task
Experience

Fulfillment Social
Experience Experience

© 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 5


What's the Difference Between HCM and HXM?
Using technology to listen, understand, and act to improve employee experiences

Listen Understand Act


▪ Experience measures ▪ Interpretation tools ▪ Embedded analytics
▪ Micro-assessments ▪ Automated data segmentation, ▪ Faster awareness for people
▪ “In the moment” evaluation regression, and interpretation on the front-line
integrated into work processes ▪ Natural language parsing and ▪ Decreased time from “asking for
semantic text analysis opinions” to “addressing concerns”
© 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 6
What's the Difference Between HCM and HXM?
Employee Experience is about a lot more than satisfaction and engagement

Collaborative Climate Safety Climate


Innovation, Accidents, injuries,
team performance safe behaviors

Supportive Climate Intentional Service Climate


Attendance, stress, shared beliefs & Sales & customer
wellbeing behavioral satisfaction
expectations

Inclusive Climate Innovative Climate


Fairness, turnover, Idea generation &
talent attraction constructive conversation

© 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 7


What are different ways
to shape and manage
employee experience?

© 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 8


Thank you.
Contact information:

[email protected]
Follow all of SAP

www.sap.com/contactsap

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