Health Safety & Environment

Community Guidelines
 Community Guidelines

Table of Contents
Section Particulars Page #
1.0 Introduction 2
2.0 TECOM HSE Policy 3
2.1 TECOM HSE Management System 4
3.0 Roles, Responsibilities and Legal Requirements 5
4.0 Risk and Environmental Management 7
5.0 Permit to Work 8
6.0 Emergency Management 9
6.1 Emergency : Evacuation 11
6.2 Emergency : Fire 11
6.3 Emergency : Explosion 12
6.4 Emergency : Earthquake 13
6.5 Emergency : Flooding 14
6.6 Emergency : Hazardous material spill or emission 15
6.7 Emergency : Power Outage 16
6.8 Emergency : Elevator Entrapment 16
6.9 Emergency : Medical Conditions 17
6.10 Emergency : Civil Disturbance 18
6.11 Emergency : Bomb Threat 18
6.12 Emergency: Suspicious package or objects 19
6.13 Emergency: Evacuation of People with Disabilities 20
7.0 Operational Guidelines 23
7.1 Operational Guidelines : Personal Safety 23
7.2 Operational Guidelines : Workplace Safety 23
7.3 Operational Guidelines: Mechanical Safety 24
7.4 Operational Guidelines: Electrical Safety 24
7.5 Operational Guidelines: Substance Safety 24
7.6 Operational Guidelines: Fire Safety 25
7.7 Operational Guidelines: Air Management 25
7.8 Operational Guidelines: Noise Management 25
7.9 Operational Guidelines: Soil Management 26
7.10 Operational Guidelines: Waste Management 26
7.11 Operational Guidelines: Water Management 27
8.0 TECOM Requirements and Suggested Best Practices 28
9.0 Important Contact Details 31

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1.0 Introduction

Health, Safety and Environment (HSE) Community Guidelines are for Business Partners (BPs) operating
within TECOM. The guidelines provide minimum standards to ensure Occupational Health and Safety (OHS)
to people, property, equipment and against hazards associated with commercial and industrial operations
within TECOM. It also intends to provide adequate guidance on protection of the natural environment from
pollution. These guidelines are developed considering UAE Federal, local HSE requirements and
international best practices.

All provisions in these guidelines apply to all organisations located within TECOM zones or its entities.
Requirements may only be excluded where non-applicability manifests. Where an omission in the manual is
identified by an interested or affected party, the issue should be managed appropriately. The manual
includes legislative obligations under various Occupational Health and Safety and Environmental acts, and
legal and “best practice” references are intended as a guide only. Although the information is believed to be
current at the time of publication, subsequent changes to referenced legislation, regulations, government
policies, publications and new court decisions may necessitate updating of information over time.
Therefore, it is recommended that when reading this publication, Business Partners and/or contractors refer
to the latest amendments or versions of acts and documents referenced.

These guidelines will be periodically reviewed, updated and made available to TECOM Business Partners &
other interested parties as part of HSE responsibility to operate within TECOM. This is the Third Edition of
the manual, dated Jan 2015. Revisions will be dated and numbered consecutively. Any future edition of the
manual cancels and replaces previous editions.

Organisations needing assistance or guidance with the interpretation or implementation of the

requirements in this guideline may contact TECOM HSE Department at the following e-mail address:
[email protected]

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2.0 TECOM HSE Policy

HSE policy establishes an overall sense of direction and sets the principles of action for an organisation. It
sets HSE objectives for HSE responsibility and performance required throughout the organisation. It
demonstrates the formal commitment of an organisation, particularly that of the organisation’s top
management, towards good HSE management. TECOM’s HSE policy is consistent with the organisation’s
overall business policies and with its policies for other management disciplines.

Occupational Health, Safety and Environment (HSE) Policy

TECOM Group is committed to conducting its business in such a way as to achieve HSE leadership and
practice sustainable development. We carefully integrate HSE aspects into our strategic business planning
and execution processes to enhance organisational performance.

We shall proactively reduce injuries and illnesses, promote occupational health, pursue pollution prevention
and waste reduction, encourage re-use and recycling, conserve natural resources and incorporate state-of-
the-art HSE practices into our operations.

We shall meet all applicable HSE regulatory requirements, as well as our own HSE management standards.

We shall accomplish this high standard of performance through a resilient HSE management system that
provides adequate resources and establishes measurable HSE goals and objectives.

We shall provide relevant HSE information, instruction, training and supervision to employees. Employees
have an individual responsibility to follow HSE procedures and participate proactively in our HSE
programmes.

We shall communicate applicable information to our interested parties upon request.

We shall evaluate our own HSE performance as well as our suppliers’ and promote continual improvement.

We shall review the policy periodically to ensure it remains relevant and consistent to our operations.

Dr. Amina Alrustamani

Group Chief Executive Officer
TECOM Group
01 June 2014 Revision 5.0

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2.1 TECOM HSE Management System

TECOM HSE Policy is implemented through the below detailed HSE Management System

Applicable legal and other requirements for HSE Management

 Ministerial Order 32/1982

 Federal law 8/1980,
 Ministerial Order (5/1) 1981
 Ministerial Decision (6/1) 1981
 Dubai Local Order No. 61/1991
 Dubai Municipality, Code of Construction Safety Practice, 1995
 EPSS TG3
 DTMFZA Regulations

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3.0 Roles, Responsibilities and Legal Requirements

 Licensee / occupier / owner / contractor are responsible by Law under Ministerial Decision No. 32 of
1982 and other Federal / State Regulations for the protection of their staff from risks at work,
injuries, disease, fire etc and they must take appropriate precautions to the satisfaction of the
Authority.
 Licensee / occupier / owner / contractor are responsible for identifying and updating legal and other
statutory requirements applicable to their business.
 Respective licensee / occupier / owner / contractor shall be responsible to ensure that staff are
informed of and comply with the applicable legal and other requirements pertaining to their
activities.
 Some of the applicable local legislations include but are not limited to the following:
o Dubai Technology and Media Free Zone Authority Requirements
o UAE Federal Law No. 8
o Federal Law No. 24 of 1999
o Federal No. 1 of 2002
o Ministerial Order No. 32 of 1982 – Articles 1-29
o Ministerial Order No. 37/2 of 1982
o Local Orders, Directives, Code of Practices, Guidelines and Permits issued by any Dubai
Government Organisation
o Dubai Civil Defense Requirements
o Dubai Electricity and Water Authority Regulations
o Dubai Civil Aviation Requirements
 Statutory authorities / TECOM might conduct a compliance check of the activities / facilities and any
non-conformance noticed may lead to penalties and/or other remedial actions.

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4.0 Risk and Environmental Management

Risk and Environmental Impact Assessments (EIA)

A risk and/or environmental impact assessment is essentially a careful examination of a work area or activity
with regard to what could cause harm to people, equipment or the environment, in order to consider
whether the existing precautions are sufficient or more are required. The aim is to eliminate hazards or
reduce the risk to an acceptable level.

EIA defines the mechanism for the identification and significance evaluation of the environmental aspects, in
order to determine those aspects which have actual or potential significant impacts upon the environment.
This covers all activities under normal, abnormal and emergency situations. Organisations shall identify
environmental aspects and significant impacts by also taking into consideration legal requirements.

The licensee / occupier / owner / contractor shall, before the commencement of any on-site work, ensure
that a competent person performs a high-level risk assessment. The risk assessment shall form part of their
HSE plans and shall include at least:

 The Identification of all hazards in execution of the processes and activities to which people may be
exposed, or that may impact the environment.
 The analysis and evaluation of risks relating to the identified hazards.
 A documented plan of safe work procedures to mitigate, reduce or control the hazards and risks
that have been identified.
 A reassessment of the residual risk, taking into account the risk reduction measures documented in
the plan.
 A plan to monitor and review compliance to the risk reduction measures.

Risk and/or environmental impact assessment can also be used to make a systematic comparison of
different risk control/reduction options. It aids the organisation in prioritising any resulting actions to
reduce risk.

To perform effective Risk Assessment and Control, licensee / occupier / owner / contractor shall follow the
following steps. Use the standard template for Risk Register and Risk Assessment. To begin with, Classify
work activities by preparing a list of work activities covering for example premises, plant, people and
processes, and gather information about them.

The process is termed as “TAKE 5”

1. Identify hazards: Identify all significant hazards relating to each work activity.
2. Who is going to harm and how? Consider who might be harmed and how this relates to the hazard.
3. Evaluate risk: Estimate the risk associated with each hazard, likelihood and consider the
consequences of possible failures.
4. Determine controls: Identify the risk controls that exist (or are proposed for planned activities) to
reduce the risk associated with each hazard.

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5. Residual risk: Upon identifying the existing and new controls, reassess the risk, likelihood, risk rating
and determine the tolerance.

Applicable Legal Requirements, International Standards and Best Practices

 Federal Law No. 8 of 1980 - Safety of personnel shall be ensured by employer

 Dubai Municipality Technical Guidelines 04 and 53 – Environmental impact of new projects and
Environmental Impact Assessment procedure
 BS EN 1050: 1997 - Safety of machinery and principles for risk assessment

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5.0 Permit to Work (Access permit & HSE permit)

A permit-to-work is essentially a document which sets out work to be done, location, personnel responsible
to apply, endorse and approve, date and time and the precautions to be taken. It is a clear record that all
foreseeable hazards are considered in advance and that appropriate precautions are defined and taken in
the correct sequence. It does not, however, by itself make the job safe. It is the concerted efforts of all
those involved in the permit-to-work system to ensure that the works are carried out safely. A permit
process gives the facilities manager (account manager) the opportunity to review the safe system of work of
the contractor or employee and bring into the open, any site safety hazards and their expected controls.

A permit to work shall be obtained prior to commencement of work in TECOM owned facilities.
Engineering Management department of TECOM will be the point of contact for obtaining a permit to work.
Account Manager of the facility will be responsible for issuing access permits for the activities in their
facilities. An additional HSE permit (other than the usual access permit) will be required for the following
activities:
 Entry in to confined spaces
 Work at height (more than 2 meters)
 Hot work
 Spray painting
 Mechanical lifting
 Isolation of services
 Excavation
 Film shooting
 Any other activity, which in Account Managers’ opinion is a high risk activity

Approval
Security
•Applicant •If necessary HSE
(Business Partner •Engineering permit issued
•Issue passes &
/Contractor) Management allow activity
applies permit reviews application HSE
Applicant Permit

Typical Process of PTW at TECOM

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6.0 Emergency Management

Emergencies, disasters, accidents, injuries, and crime can occur at any time without warning. Being
physically and psychologically prepared to handle unexpected emergencies is an individual as well as an
organisational responsibility of all occupants and businesses within TECOM.

This Emergency Action Plan and educational guide aim to ensure that all occupants and businesses
understand the requirements for protecting themselves and their property during emergencies. Please read
this guide thoroughly before an emergency occurs and become acquainted with its contents. The online
guide is provided for reference. Print and prepare a hard copy of these procedures, filling in the respective
templates provided for your business/office and keep it in an easily accessible place in your office for
immediate reference. Communicate it to all in your office. When you are familiar with the information, you
will be better prepared to protect yourself and your coworkers. Do not count on these web pages to be
available during emergencies; natural disasters and power outages may disable the network.

If you have questions about a unique situation that is not covered in this reference guide, need additional
emergency information, or would like to suggest or provide a feedback, please send a message to
[email protected] or [email protected] or call Customercare (04) 391 1111.

What You Can Do Now to Prepare

 Prepare your business /office Emergency Evacuation Plan in line with the ‘Dubai Municipality
Emergency Preparedness guidelines’ and submit the same to your Business Entity or Security
department.
 Print and Post these emergency procedures information in a visible location in your office and
communicate it to all.
 Become familiar with the quickest exit routes from your office and building and alternate routes.
Next to the elevators and on every floor are Emergency Evacuation Maps to guide you. You can
request a soft or hard copy of the map of your floor from the same contact as above.
 Locate the nearest fire extinguisher (normally in the fire cabinets) and Manual Call Point (MCP)
station (the little red box on the corridor walls, with either ‘break glass’ or ‘pull lever’ fire alarm
activation device).

TECOM Emergency Hotline: (Only to be used for Fire, Life and Safety emergencies within the Zone)

 777 (Use when calling from internal IP Phones within the Zone) 04-360 1777 (Use when calling from
mobile phones)

When calling provide the following information:

 Type of emergency
 Your name and contact number
 Location of the incident i.e. building, floor, and office number
 Any landmark
 Further details about the Incident and/or condition of the patient if applicable
 Stay on line and follow instructions

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In addition to dispatching security guards to assist with securing the incident/accident site and providing
immediate temporary assistance, the dispatcher in the Security Control Room will also contact, coordinate
and facilitate the activation of Dubai Emergency Service namely:

 Dubai Police and/or (999)

 Unified Ambulance (998)
 Dubai Civil Defense (997)

As soon as Dubai Emergency Service Vehicles enter the Zone, TECOM security patrol will escort them
directly to the site.

Note:

TECOM Security is not authorized to provide Emergency Medical, Fire or Police service. However, they help
to:

 Facilitate and assist you in activating Emergency Services appropriately.

 Meet and guide Emergency Service to the scene of the incident.
 Immediately respond to secure the site and prevent as far as practicably possible, any further
damage.
 Provide immediate temporary care within the limits of their training.
 Evacuate the premises if deemed necessary according to set procedures.
 The role of Emergency Hotline is not to provide emergency service but to facilitate the arrival of
necessary emergency services to the incident site at the earliest.

Preparing an Emergency Evacuation Plan (EEP)

Prepare your business/office Emergency Evacuation Plan (EEP). The EEP should include as a minimum:

1. Details of a designated Emergency Coordinator (EC) and alternate EC.

2. Emergency contact information.
3. Preferred means of reporting fires and other emergencies.
4. Evacuation notification procedures.
5. Emergency escape procedures, escape route assignments and assembly areas.
6. Procedures to be followed by employees who remain to control critical operations before they
evacuate.
7. Procedures to account for all employees after emergency evacuation have been completed.
8. Rescue and medical duties for those employees who perform them.
9. The alarm system

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6.1 Emergency: Evacuation

1. Walk; do not run to the nearest exit stairway.

2. Do not use elevators.
3. Close all doors/windows behind you as you leave.
4. On exiting, proceed directly to the designated assembly area and report to your office Emergency
Coordinator who will take roll and account for all personnel in your business
5. Do not congregate in or block access roads or entrances to the building.
6. Report to the Security and EC any incident, injuries, hazards or unusual conditions noted while
evacuating.
7. When the “all clear” is announced, the Tenant Floor Wardens or Security Officers will lead all
employees back to their work places in an orderly fashion. It will be the responsibility of all returning
employees to assist in preventing overcrowding of the elevator cars.
8. Take important personal possessions with you (purse, keys, eyeglasses, medication etc) while
evacuating without wasting any time to locate them.

Evacuation from the Zone

In the event of a major hazardous situation and life-threatening emergency, which requires the Zone to
be evacuated, emergency personnel and security will direct and advice accordingly. Communication will
be provided through this site and other media.

(For evacuation of people with disabilities see the Evacuation for People with Disabilities page of this
guide)

6.2 Emergency: Fire

If You Discover a Fire/Smoke

 Alarm: Break glass or pull lever of the Manual Call Point to sound the alarm and call the Emergency
Hotline number 777 ((from IP Internal Phone) or 04- 3601777 (from mobile phone) from a safe
distance, to provide details and precise location of the fire.
 Assist: Assist anyone in immediate danger in case of an emergency such as fire – if you can do so
without endangering yourself. Exit via a safe exit. Do not use elevators.
 Confine: Close all doors and windows if possible as you leave to confine the spread of fire.
 Evacuate: Evacuate the building and alert others as you leave.

Using a Fire Extinguisher

If you have been trained and it is safe to do so, you may fight small and contained fires with a fire
extinguisher.

Once Alarm Is Activated

1. Walk to the nearest exit, closing doors between you and the fire.
2. Assist others without endangering yourself. Notify security and fire personnel if you suspect
someone is trapped inside the building.

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3. Gather at designated building assembly area and immediately report to your Emergency
Coordinator/security. Do not attempt to reenter the building until instructed to do so by Security or
fire department personnel.
If Trapped in a Room
1. Wet and place cloth material around or under the door to prevent smoke from entering the room.
2. Close as many doors as possible between you and the fire.
3. Be prepared to signal to someone outside.
If Caught in Smoke
1. Drop to hands and knees and crawl towards exit.
2. Stay low, as smoke will rise to ceiling level.
3. Hold your breath as much as possible.
4. Breathe shallowly through nose, and use a filter such as a shirt or towel.
If Forced to Advance through Flames
1. Hold your breath.
2. Move quickly.
3. Cover your head and hair.
4. Keep your head down and your eyes closed as much as possible.

Summary / Notes and Precautions:

 Small/Insipid fires can be extinguished only if you are trained to use a fire extinguisher. However, an
immediate evacuation is essential for any and all fires occurring in the building.
 All fires, even those that have been extinguished, must be reported on the Emergency Hot line.
 Never enter a room that is smoke filled.
 Never enter a room if the door is warm to touch.

Prepare yourself in advance; know where to go and how to get there. If your work station is located in an
office, know exactly how many doors you have to pass along your evacuation before you reach the nearest
exit door. This is very helpful if you encounter heavy smoke. When heavy smoke is present, the exit signs
above the doors may be obscured by the smoke. If you know how many doors you have to pass, you can
crawl or crouch low with your head thirty to thirty-six inches from the floor (watching the base of the wall)
and count out the number of doors you pass. This way you will know when you reach the exit door, even if
you can’t see that it is the exit.

6.3 Emergency: Explosion

In the event of an explosion in the building, occupants should take the following actions:

1. Immediately take cover under tables, desks, or anything else that provides protection against flying
glass and debris.
2. After the immediate effects of the explosion have subsided, call Emergency Hotline on 777 (from
Internal IP Phone) / 04-3601 777 (from mobile phone).
3. If necessary, activate the building fire alarm system.

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4. Evacuate the immediate area of the explosion (see Evacuation section of this guide).
5. Seek out and assist injured and disabled persons in evacuating the building. Exit via the stairway. Do
not use the elevator.
6. Once outside, move at least 150 feet away from the building and proceed to the designated
assembly area of that building. Keep roadways and walkways clear for emergency vehicles.
7. Wait for instructions from the security and other emergency personnel. Do not re-enter the building
until instructed to do so.

6.4 Emergency: Earthquake

If a major earthquake were to occur and affect the buildings in the Zone, everyone should be prepared with
their own resources for an unlimited period of time. It is always a good idea to maintain certain supplies in
your office.

Inside a Building (if you are inside a building during an earthquake)

1. Stay inside, do not run outdoors!
2. Take cover underneath a desk or table or against an inside wall, protecting your head and neck.
3. Stay away from windows where glass can shatter and from objects that could fall on you.
4. Do not use elevators. If you are in an elevator, stop at the nearest floor. Take cover against the wall
of the elevator.
Outdoors (if you are outside a building during an earthquake)
1. Stay in an open area away from trees, buildings, walls, and power lines. Do not enter building.
2. Drop to your knees and get into a fetal position, close your eyes and cross your arms over the back
of your neck for protection.
3. Stay in fetal position until the shaking stops.
4. In a moving vehicle, stop quickly and stay in the vehicle. Once the shaking has stopped, proceed
with caution. Avoid bridges or ramps that may have been damaged by the quake.
After Shaking Stops (if you are inside a building after the earthquake)
1. Take a deep breath. Stay calm – there may be aftershocks. Move to the centre off the building.
2. Do not evacuate until instructed – unless there is immediate danger.
3. For most minor earthquakes, it is not necessary to evacuate a building, especially if there are no
immediate signs of damage.
4. Be prepared to evacuate if instructed to do so. The decision to evacuate a building will be based on
the severity of the earthquake and the damage to the buildings. See Evacuation Guide and refer to
your business emergency evacuation plan.
5. Do not use regular or cellular phones except to report serious injuries.
6. Assist in the building evacuation of people with special needs.
7. If evacuation has been initiated move away from all buildings and follow outdoor guidelines.
8. Tune portable radios to local FM station for updates, and follow instructions.
9. Security will provide instructions for immediate action by means of door-to-door alert, police-
vehicle loud speakers, fire alarms, and bull-horns.

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10. Do not enter any building that is deemed to be or appears unsafe. Leave the area if you smell gas or
fumes from other chemicals.
11. Be prepared for aftershocks.
12. Help injured or trapped people. Give First Aid where appropriate. Do not move the seriously injured
unless they are in immediate danger of further injury. Call for help.

6.5 Emergency: Flooding

In Case of Minor Imminent Flooding

1. Secure vital equipment, records, and chemicals (move to higher, safer ground).
2. Shut off all electrical equipment.
3. Wait for instructions from the Security for immediate action.
4. Do not return to your building unless you have been instructed to do so by Security.

In Case of Major Imminent Flooding

1. Evacuate immediately. See evacuation section of this guide.
2. Follow instructions from the Security for immediate action.

Minor or area flooding is a likely scenario. This could be the result of major, multiple rainstorms, or a water-
main break. In the case of imminent minor, weather-related flooding, the Division of Public Safety will
monitor the National Weather Service and other emergency advisories to determine necessary action such
as evacuation of areas. In case of water-main failure, affected areas may need to be evacuated
immediately. In this case, refer to the Evacuation section of this guide.

During an Evacuation
 Listen to a battery-operated radio for evacuation and emergency instructions.
 If advised to evacuate, do so immediately. Remember to assist anyone who needs assistance.
 Follow recommended evacuation routes -shortcuts may be blocked.
 Leave early enough to avoid being marooned by flooded roads. Evacuation is much simpler and
safer before flood waters become too deep.
 If you are in a car and it stalls, abandon it immediately and climb to higher ground. Many deaths
have occurred from attempts to move stalled vehicles.
 If walking, climb to high ground and stay there. Avoid walking through flood waters. If it is moving
swiftly, even water six inches deep can sweep you off your feet.
After a Flood
 Flood dangers do not end when the water begins to recede. Listen to a radio or television, and do
not return to area until authorities indicate it is safe to do so.
 Stay out of buildings if flood waters remain around the building.
 If you are driving slow down as small pools of water accumulated near roundabouts and sidewalks
can pose a real hazard.

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6.6 Hazardous Material Spill or Emission

Only trained and authorised personnel are permitted to respond to hazardous materials incidents. In case
of Hazardous Spills or Leaks:
1. Remove yourself from the area, and keep others away. Do not walk into or touch any of the spilled
substance. Try not to inhale gases, fumes, and smoke. If possible, cover mouth with a cloth while
leaving the area. Stay away from the exposed patients until the hazardous material has been
identified. Try to stay upstream, uphill, and upwind of the accident.
2. Call 777 (from Internal IP phone) / 04 – 3601 777 (from mobile phone) immediately. Provide
dispatcher with information about the spill (location, injuries, type of chemicals, amount).
3. Leave immediate area but remain nearby to direct emergency personnel to the affected area.
4. Advise others to stay out of the immediate area.
5. Assist with obtaining information about the material (material safety data sheet [MSDS],
constituents, common use).
6. Dubai Civil Defense has personnel trained in the proper cleanup and containment of hazardous spills
or releases; Security will facilitate accordingly.
In Case of Non-hazardous Spills or Leaks
1. Barricade the area.
2. Attempt to contain the spill if possible.
3. Wear appropriate personal protective equipment (if necessary) while cleaning the spill.
4. Notify facilities management and the Security.

Evacuation
Authorities will decide if evacuation is necessary based primarily on the type and amount of chemical
released and how long it is expected to affect an area. Other considerations are the length of time it should
take to evacuate the area, weather conditions, and the time of day.

In-Place Sheltering
Seal space so contaminants cannot enter.
 Close windows and doors.
 Seal gaps under doorways and windows with wet towels and duct tape.
 Seal gaps around window with duct tape and plastic sheeting or other impervious material.
 Turn off ventilation systems.
 Immediately after the in-place sheltering announcement is issued, fill up large containers for an
additional water supply, and turn off the intake valve to the building.
 If gas or vapours could have entered the building, take shallow breaths through a cloth or towel.
 Avoid eating or drinking as food and/or water may have become contaminated.
 Don’t try to care for the exposed patients of a hazardous materials accident until the substance has
been identified and authorities indicate it is safe to go near the patient. Then you can move the
patient to fresh air and call for emergency medical care. Remove contaminated clothing and shoes
and place them in a plastic bag. Cleanse patient who has come into contact with chemicals by
immediately pouring water over the skin or eyes for at least 15 minutes, unless authorities instruct

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you not to use water on the particular chemical involved or when there is powder chemical
involved.

6.7 Emergency: Power Outage

The inherent danger during a major power outage is panic. Try to remain calm. In the event of a major zone
wide outage, most of the facilities have UPS (Uninterruptible Power Supply) and emergency generators that
will immediately provide emergency power to selected areas of the buildings. To report a minor, localized
power outage, call facilities management. Keep flashlights and batteries in key locations throughout your
work area.
In case of a major, Zone wide Power Outage:

1. Remain calm.
2. Follow directions from Security for immediate action.
3. If evacuation has been activated, proceed accordingly.
4. Do not use candles or other types of open flame for lighting.
5. Unplug all electrical equipment including computers and turn off light switches.
6. Do not use elevators.
7. Emergency lighting for exit pathways will function for 15 to 30 minutes following a power outage. In
areas with poor natural light, evacuate promptly.
8. Laboratory personnel should secure all experiments and unplug electrical equipment before
evacuating. All chemicals should be stored in their original locations. Provide natural ventilation by
opening all windows and doors. If this is not possible or natural ventilation is inadequate, evacuate
the laboratory until power is returned.

6.8 Emergency: Elevator Entrapment

What to do if trapped in an Elevator?

1. Stay calm. The elevators have built in safety features to prevent them from running when it is
unsafe.
2. Calm others and assure them that they are safe.
3. If there is an Emergency phone or intercom use it to alert facilities management and Security.
4. Sound the Alarm button
5. Call from your cellular phone if signal is available on 04- 3601 777, the emergency hotline.
6. Try pressing and holding the “door open” button. If the door opens and the elevator is level at a
floor, exit the elevator.
7. Try turning the “emergency stop switch from on to off and back to on. You should hear a bell when
the switch is turned to the off position. Press a floor button and hold the “door open” button. The
elevator may move when you return the emergency stop switch back to the on position.
8. Try pushing the elevator doors so that it closes completely. If the doors are open even slightly the
elevator will not run.

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9. Again, remain calm. You are in no immediate danger. Do not attempt to exit an elevator that is not
level with the floor. Wait for the elevator mechanic or security to arrive. Injury can result; stay
inside.

What to do if you find someone is trapped in an Elevator? There is an alarm button in all elevators that will
signal if someone in the elevator requires assistance. From the elevator lobby, it will usually be heard as a
ringing bell. If you hear the alarm signal:

1. Locate the elevator and ask the occupants if they are okay.
2. Advise the Emergency Hotline on 777 (from Internal IP phone0 / 04- 3601777(from mobile phone)
3. Review with them the steps outlined above.
4. Remain outside the elevator and maintain communication with the occupants. Talk to them and
reassure them until the elevator mechanic arrives.
5. Do not attempt to help them exit an elevator that is not level with the floor as it can result in injury.

6.9 Emergency: Medical Conditions

Do not guess but always call:

Emergency Hotline – 777 (from Internal IP Phone) or 04-3601 777 (from Mobile phone)

Recognizing an Emergency

Real-life emergencies may not be obvious at first sight. Below are few signs and symptoms that may indicate
the occurrence of a medical emergency:

1. A person in an unusual location or body position, such as lying on the ground.

2. A person making strange sounds, movements, or gestures.
3. A medical alert bracelet or necklace.
4. A vehicle or piece of equipment in an unusual orientation or location.
5. Damage to or a change in the environment.
6. An odd gathering or small crowd of people.
7. A person trying to flag you down or get your attention.

Deciding to Help

Deciding to help those in need is a choice. The choice is made easier when one is trained (with proof of
training) and understands the risks and precautions to be followed when getting involved.

The basic step in helping anyone in need of medical attention is to call for trained people in the vicinity and
activate the Emergency Plan.

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6.10 Emergency: Civil disturbance

Civil disturbances include riots, property damage, threatening individuals, or assemblies that have become
significantly disruptive.

Demonstrations are visible actions designed to advocate a position on a particular issue. Most are peaceful
and only occasionally cause an inconvenience; they become problematic when they obstruct or threaten
businesses or individuals. Security will attempt to monitor demonstrations that may become problematic
and have a potential for violence, property damage, or disruption. Trained neutral observers watch
demonstrations and provide detailed descriptions of events as necessary.

In Case of Civil Disturbance or Demonstration

1. Avoid provoking or obstructing demonstrators.

2. Secure your area (lock doors and safes; remove files, vital records, and expensive equipment).
3. Avoid area of disturbance.
4. Continue with normal routines as much as possible.
5. If the disturbance is outside, stay away from doors or windows. Stay inside.

If officers are not already present, call the Emergency Hotline on 777 (from IP internal phone) or 04-3601
777 (from mobile phone), to alert them to the situation.

6.11 Emergency: Bomb Threat

Threat by Telephone

1. Do not hang up. Remain calm.

2. Take the caller seriously. Assume the threat is real.
3. Look for originating number on your IP or mobile phone display.
4. Record what the caller said, identify as closely as possible the age, sex and accent of the caller,
identify any background noise, and assess the validity of the call.
5. Do not use cell phone, two-way radio, or any wireless communication device, as it can trigger the
bomb.
6. Have a co-worker call 777 (from IP Internal phone) on another line or call immediately after hanging
up.
7. Inform your line manager and be available.

Threat by Mail

1. Retain all original documents (soft or hard).

2. Prevent all original documents from further handling touching, forwarding, and showing.
3. Call Emergency Hotline on 777 (from IP Internal Phone).
4. See Suspicious Packages and Objects sections of this guide.

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Evacuation due to Bomb Threat

The decision to evacuate will be based on the amount of details available and whether this appears to be a
legitimate threat or a prank.

If an evacuation is needed and authorized by Security:

1. Pay attention to specific evacuation directions.
2. Leave doors and windows open to let the blast wave escape.
3. Take your brief case, purse, and lunch bag, etc. with you to minimize the search for the bomb.

Bomb Search

The search, if required, needs to be done visually by people who are familiar with the facility. The security
and police will help, but they may not have the resources to do it alone. Employees can help by doing a
quick visual search of their immediate area.

1. Search with your eyes-only!

2. Do not touch any suspicious object; leave removal and disposal to the Bomb Squad.
3. Report any suspicious objects to your supervisor.
4. Use normal phones for communication as radios or cellular phones can detonate a bomb.

The first areas to be checked should be public access areas i.e. bathroom trash cans, lobby areas, stairways,
building exterior, etc.

6.12 Emergency: Suspicious Packages or Objects

If you receive or discover a suspicious package or foreign unfamiliar object or device, do not touch it,
tamper with it, or move it. Dial the Emergency Hotline on 777 (from Internal IP phone) immediately and
report it.

Detecting Suspicious Packages or Letters

Suspicious packages are not limited to those delivered by a commercial courier or postal carrier. Below is a
general guideline that characterizes or indicates a suspicious package:

1. Lumps, bulges, or protrusions on the package

2. A lopsided or heavy-sided package or one with excessive masking tape
3. Handwritten addresses or labels from companies (check to see if the company exists and if they sent
a package or letter)
4. Packages wrapped in string
5. Excess postage on small packages or letters
6. No postage or cancelled postage

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7. Handwritten notes, such as, “To Be Opened in the Privacy of,” “Confidential,” “Your Lucky Day Is
Here,” “Prize Enclosed”
8. Restrictive markings such as “confidential” or “personal”
9. Improper spelling of common names, places, or titles
10. Generic or incorrect titles. Titles with no name attached
11. Leaks, stains, or protruding wires, string, tape, etc.
12. Hand delivered or “dropped off for a friend” packages or letters
13. No return address or a nonsensical return address
14. Any letter or packages arriving before or after a phone call from an unknown person asking if the
item was received

Detecting Unattended or Suspicious Item in the Facility

 If you notice any unattended items such as briefcase, backpack, package etc inform the reception or
building security officer.

If you cannot locate the security officer, call Emergency Hotline on 777 (from Internal IP phone) giving
details of the item and your contact information.
Move people away. Do not move or open the package. Do not investigate too closely. Do not cover or
insulate the package.

Refer to Bomb Threat guidelines also.

6.13 Emergency: Evacuation for People with Disabilities

The most important factor in emergency safety for people with disabilities is advanced planning.

In All Emergencies
After an Evacuation is Ordered
 Evacuate people with disabilities if possible.
 Do not use elevators, unless authorized to do so by security or fire personnel.
 Check on people with special needs during an evacuation. A buddy system, where people with
disabilities arrange for volunteers to alert them and assist them in an emergency, is a good practice.
 Always ask someone with a disability how you can help before attempting any rescue technique or
giving assistance. Ask how he / she can be best assisted or moved and whether there are any special
considerations or items that need to come with the person.

Note: If a disabled occupant is unable to exit the building unassisted, the emergency coordinator or
designated buddy must notify the Security / Building Coordinator /Incident Commander and/or Emergency
Response personnel of the person’s location. Transporting of disabled individuals up or down stairway
should be avoided until emergency response personnel have arrived. Unless imminent life-threatening

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conditions exist in the immediate area occupied by a non-ambulatory or disabled person, relocation of the
individual should be limited to a safe area on the same floor, in close proximity to an evacuation stairway.

Information for Physically Impaired Individuals

 Be familiar with your buddy system.
 Be familiar with the nearest fire alarm location and how to activate it.
 Be familiar with all exits and alternate exits to be used during an emergency situation.
 Do not use elevators, unless authorized to do so by security or fire personnel.
 Instruct co-workers on how they can assist you.
 Do not hesitate to inform others that you need assistance, if your regular buddy is absent. Inform
people unfamiliar with your needs on how to assist you.

Responses to Emergencies

 Blindness or Visual Impairment

Bomb Threat, Earthquake, Fire, Hazardous Materials Releases and Power Outages
o Offer to lead them out of the building to safety
o Do not grasp a visually impaired person’s arm. Ask if he or she would like to hold onto your
arm as you exit, especially if there is debris or a crowd.
o Give verbal instructions about the safest route or direction using compass directions,
estimated distances, and directional terms.
o Give other verbal instructions or information (e.g., elevators cannot be used).

 Deafness or Hearing Loss

Bomb Threat, Earthquake, Fire, Hazardous Materials Releases and Power Outages
o Get the attention of a person with a hearing disability by touch or eye contact. Clearly state
the problem. Gestures and pointing are helpful, but be prepared to write a brief statement
if the person does not seem to understand.
o Offer visual instructions to advice on the safest route or direction by pointing toward exits
or evacuation maps.

 Mobility Impairment
Bomb Threat, Earthquake, Fire, and Hazardous Materials Releases
o It may be necessary to clear the exit route of debris (if possible) so that the person with a
disability can move out or to a safer area.
o If people with mobility impairments cannot exit, they should move to a safer area, for
example:
An office with the door closed, which is a good distance from the hazard (and away from
falling debris in the case of earthquakes).
o Notify security or fire personnel immediately about any people remaining in the building
and their locations.

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o Security or fire personnel will decide whether people are safe where they are and will
evacuate them as necessary.
o If people are in immediate danger and cannot be moved to a safer area to wait for
assistance, it may be necessary to evacuate using an evacuation chair or a carry technique.

 Power Outages
o If an outage occurs during the day and people with disabilities choose to wait in the building
for electricity to be restored, they can move near a window with natural light that is also
near a working telephone. During regular working hours, building coordinators should be
notified so they can advise emergency personnel.
o If people would like to leave and an evacuation has been ordered, or if the outage occurs at
night, call Emergency Hotline 777 (from Internal IP phone) or 04 3601 777 (from mobile
phone).
o Some telephones may not operate during a power outage, but mobile telephones are likely
to operate.

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7.0 Operational Compliance

 Applicable legal and other requirements
 Industry best practices

7.1 Personal Safety

Personal safety is a critical aspect of HSE Management. The following areas shall be considered under
personal safety:
 Occupational Health
o Heat stress
o Manual lifting
 Hygiene
o Personal hygiene
o Food hygiene
 Personal Protective Equipment
o Head protection
o Eye and face protection
o Hearing protection
o Foot protection
o Fall protection / safety lines
o Respiratory protection
 Safety of Clients and Visitors

Reference to applicable legal and other requirements

 Federal Law No.8
 Local Order 11
 DMTG 07: Heat Stress at Work
 DMTG 14: Personal Protective Equipment - Head Protection
 DMTG 15: Personal Protective Equipment - Eye and Face Protection
 DMTG 16: Personal Protective Equipment - Hearing Protection
 DMTG 17: Personal Protective Equipment - Protective Clothing
 DMTG 18: Personal Protective Equipment - Hand Protection
 DMTG 19: Personal Protective Equipment - Foot Protection
 DMTG 20: Personal Protective Equipment - Fall Protection / Safety Lines
 DMTG 21: Personal Protective Equipment - Respiratory Protection

7.2 Workplace Safety

Safety in the workplace plays a vital role in the productivity of an organisation. Hazards in workplaces vary
from life-threatening, chronic and acute injury/illness.

Reference to applicable legal and other requirements

 Federal law No.8
 DMTG 38: Health & safety in kitchens and food preparation areas

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7.3 Mechanical Safety

The potential danger in mechanical safety is in the use of pressure vessel, cranes, lifts, hoists, other lifting
appliances and hand tools. The causes of accidents vary from improper maintenance, non-provision of
warning systems and poor upkeep of safety standards. To reduce accidents resulting from equipments’
failure, competent personnel shall conduct periodical assessments to evaluate the condition of equipments
and ensure compliance with relevant standards.

Reference to Applicable Legal and Other Requirements

 DMTG 10: Guarding of Dangerous Machinery
 DMTG 40: Examination and Certification of Boilers and Pressure Vessels
 DMTG 41: Examination and Certification of Cranes, Hoists, Lifts and Other Lifting Appliances
 Dubai Local order 61

7.4 Electrical Safety

Electricity is extensively used in the facilities for various purposes such as for equipments, machineries,
computers and providing general lighting throughout the offices and building premises. Electricity is not
dangerous, if used properly. However, if used unwisely, serious accidents can occur.

Reference to Applicable Legal and Other Requirements

 DMTG 9: Electrical Safety
 DEWA regulations
 Occupational Safety and Health Administration (OSHA)

7.5 Substances Safety

Federal and local regulations require procedures that ensure safe and authorized use of substances at any
place of business, research or manufacturing.

Reference to Applicable Legal and Other Requirements

 Federal Law No.8 of 1980
 Local order no.61 of 1991
 DMTG 06: Industrial Compressed Gas Cylinders
 DMTG 22: Safe Use of Industrial Organic Solvents
 DMTG 46: Clearance of Dangerous Goods
 DMTG 48: Safety in Handling Asbestos
 DMTG 55: Replacement of CFCs in Degreasing and Cleaning
 DMTG 57: Bunding of Storage Tanks and Transfer Facilities
 DMTG 58: Policy on the Control of Ozone Depleting Substances
 DMTG 65: Liquefied Petroleum Gas Cylinders
 DMTG 66: Protection Against Ionizing Radiation
 Code of Practice for Management of Dangerous goods in the Emirate of Dubai

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7.6 Fire Safety

Fire is identified as a considerable risk in any organisation that has a large building infrastructure. It’s the
organisation’s responsibility to ensure a comprehensive fire safety for persons and property, to tackle fire
safety problems quickly and effectively, to ensure compliance with minimum legal obligations in relation to
fire safety and to train and inform employees on fire safety.

Reference to Applicable Legal and Other Requirements

 UAE Fire and Life Safety Code of Practice
 Dubai Civil Defense requirements
 National Fire Prevention Association (NFPA) requirements

7.7 Air Management

Air pollution is a major environmental and health problem affecting people and communities. Increasing
amounts of potentially harmful gases and particles are being emitted into the atmosphere from various
activities resulting in damage to human health and the environment.

Reference to Applicable Legal and Other Requirements

 DMTG 29: Requirements for the discharge of waste gases, fumes and dust to the atmosphere
 Ministerial order No.32 of 1982: The determination of retentive methods and measures for the
protection of workers from the risks of work
 Federal Law No. 24: Protection and Development of the Environment
 Local Order 61 of 1991: Environment Protection Regulation

7.8 Noise Management

Noise emitted from production, processing, servicing, construction, demolition and entertainment activities
pose noise induced deafness and disturbance to adjacent residential premises. To minimize noise impacts,
it’s very much essential to control and restrict noise emission from its source.
Noise induced hearing loss is the damage caused to the internal components of the ear that result in a
reduced ability to hear sounds in a specific range.

Reference to Applicable Legal and Other Requirements

 Local order 61/1991: Environment protection regulations in the emirate of Dubai
 DMTG 44: Requirements for the reduction of construction/demolition noise
 DMTG 45: Requirements for the control of entertainment noise
 Ministerial order No. (32) Of 1982: The determination of retentive methods and measures for the
protection of workers from the risks of work.

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7.9 Soil Management

Soil management involves strategies for prevention of soil contamination. Soil contamination (soil pollution)
is caused by the presence of human-made chemicals or other alteration in the natural soil environment. This
type of contamination typically arises from the rupture of underground storage tanks, application of
pesticides, and percolation of contaminated surface water to subsurface strata, oil and fuel dumping,
leaching of wastes from landfills or direct discharge of industrial wastes to the soil.

Soil contaminants can have significant deleterious consequences for ecosystems. There are radical soil
chemistry changes which can arise from the presence of many hazardous chemicals even at low
concentration.

Reference to Applicable Legal and Other Requirements

 DMTG 1: Discharge of waste water to Sewer, Land & Marine Environment
 DMTG 28: Waste Minimisation
 DMTG 54: Cleanup of contaminated land
 DMTG 57: Bunding of storage tanks and transfer facilities
 Federal Law 24, Chapter – 3
 UK Environment Protection Act 1990

7.10 Waste Management

Waste management is the collection, transport, processing, recycling or disposal, and monitoring of waste
materials. The term usually relates to materials produced by human activity, and is generally undertaken to
reduce their effect on health, the environment or aesthetics. Waste management is also carried out to
recover resources from it. Waste management can involve solid, liquid, gaseous or radioactive substances,
with different methods and fields of expertise for each.

Reference to Applicable Legal and Other Requirements

 Federal Law no.8
 Local order no.61 of 1991
 Local order no. 11 of 2003
 DMTG 2: Waste audit requirements
 DMTG 24: Sampling of hazardous wastes
 DMTG 26: Application for approval to dispose of hazardous wastes
 DMTG 27: Annual approvals for hazardous waste disposal
 DMTG 28: Waste minimization
 DMTG 33: Disposal of outdated pharmaceuticals & medicines
 DMTG 46: Clearance of dangerous goods
 DMTG 48: Safety in handling asbestos
 DMTG 49: Hazardous waste exemption policy
 DMTG 59: Management of medical waste from clinic and laboratories

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7.11 Water Management

Water management is planning, developing, distributing, managing, and optimum use of water resources
under defined water polices and regulations.

Reference to Applicable Legal and Other Requirements

 Federal Law no.8 of 1980
 Local order no.61 of 1991
 Local order no. 11 of 2003
 DMTG 1: Discharge of wastewater to sewer, land and marine environment
 DMTG 62: The re-use and irrigation of wastewater and sludge
 Code of practice for management of legionella in water systems

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8.0 TECOM Requirements and Suggested Best Practices

All the federal and local Health Safety and environment regulations are applicable in TECOM. (Please refer
to the legal requirement section for more details). Following are some of the TECOM requirements / best
practices which occupants / businesses shall follow:

Emergency Coordinator

The occupant / business shall appoint at least one emergency coordinator for each workplace. The
emergency coordinator shall be aware of and address the HSE requirements of the organisation. (Refer to
the emergency management section for more details).

Contractors / Sub-contractors / Visitors

All contractors / visitors to the premises of an occupant / business in TECOM shall abide by the HSE
requirements as set in these guidelines as well as the conditions that may be issued by the occupant /
business during the period of his visit and/or work at the lessees premises.

Littering / Waste Disposal

It is prohibited to dispose, place, abandon or discharge any materials, wastes in public, communal, private
areas (e.g. roads, sewers, open lands, roofs, etc.). All the wastes should be disposed off in accordance to
Dubai Municipality requirements at the appropriate locations.

Cleanliness

It is the responsibility of the occupants / business to maintain proper housekeeping in their premises and to
keep the areas clean, tidy and hygienic.

Advertisements

It is prohibited to fix any bill, notice, placards or any other means of advertisement on the facilities, without
taking approval from TECOM Advertising & Venue Management Services (AVMS) department.

Pet Animals

No pet animals, birds or live stock are allowed to be kept or fed on the premises without prior permission
from the business unit.

Public Nuisance

No activities shall be carried out by occupants/business that shall cause potential hazards or nuisance to the
community and/or to the public. Such instances could be air pollution/emissions, noisy operations, improper
storage, poor housekeeping, waste discharges, odorous releases etc. All occupants / businesses shall ensure
that their operations are carried out safely and in an environmentally sustainable manner with due
consideration to their community and public health.

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Smoking

Smoking is prohibited in all indoor locations and vehicles of TECOM Group and its Business Entities,
including owned or contracted sites and vehicles, except within clearly designated smoking areas.

First Aid

As a best practice, it is advised to keep a first aid box in the occupied facility and send 10% of staff of each
business unit for basic first aid training through approved provider by Ministry of Health or Dubai Health
Authority (DHA).

Ergonomics

Ergonomics is the science that seeks to adapt task and tools to fit the person. It’s a way of looking at the
designs of tasks, tools, equipments, workplace and the overall organisation of work to fit the job to the
person, rather than the person to the job. It is recommended to provide ergonomic workstations to the
employees.

Fun Fair Rides

All Fun fair rides shall comply with EN 13814 and obtain Dubai Municipality approval prior to operation.

Maintenance and Inspections

Maintenance and inspection of all equipments shall be carried out as per the manufacturer’s
recommendations.

Storing hazardous substances

 An occupier must obtain prior approval from the Environmental Protection and Safety Section,
Dubai Municipality if the occupier proposes to keep dangerous goods in excess of the quantities
specified in the below Table.
 Any premises licensed to store dangerous goods shall conform to the specifications detailed in the
DM Code.
 Any modification to the facility shall be approved by Dubai Civil Defense and Dubai Municipality.

Class Dangerous Goods Minimum Minimum Separation from Public

Quantity Frequented Areas (Meters)
1 Explosives 50
2 Gases 20 cylinders 5
2.1 Flammable gases 5
2.2 Non-flammable compressed gases 15
2.3 Toxic gas
3 3.1Flammable liquids 50 drums or 10
10,000 litres in
bulk *

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4 4.1 Flammable solids 500 kg. 5

4.2 Spontaneously combustible
4.3 Dangerous when wet
5 5.1 Oxidizing agent 1 ton. or 1 m3 5
5.2 Organic peroxides
6 Toxic gas 5 ton. or 5 m3 5
7 Radioactive substances Depending on activity level
8 Corrosive substances 10 m3 5
*Excludes petroleum sales outlets

Electrical / Electronic Signage

All electrical signage installed in the zone must be approved by TECOM AVMS and Engineering Management
departments. An annual maintenance contract of the signage should be submitted to the business unit for
approval .

Event Management

All events held in TECOM venues shall be approved by TECOM Advertising and Venue Management Services
Department (AVMS) and shall be conducted in adherence to DTMFZA event management guidelines.

5Rs

TECOM practices Reduce, Reuse, Recycle, Rethink and Responsible disposal programmes. In liaison with
major recycling companies in Dubai, TECOM runs recycling programmes across the zone. All Business
Partners are advised to participate in the programme and avoid dumping recyclables into the general waste.

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9.0 Important Contact Numbers

Internal
Emergency (Injury illness, fire etc) 777 / 04-3601 777
Security Control Room 04- 3601 222
General Enquiries 04- 3911 111
Contact Centre 04- 3911 111
Facility Maintenance (Idama) 04- 3602 000
Facility Maintenance (Al Shirawi – d3, DI) 04- 3336 373
External Agencies
Police 999
Unified Ambulance 998
Fire (Dubai Civil Defense) 997

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