The 2016 APICS CSCP Exam Content Manual (ECM) is more relevant than ever for supply chain

professionals. Based upon a

2014 Global Job Task Analysis, this year’s ECM and corresponding CSCP exam includes recent content and structural changes.
The Learning System was updated to reflect these changes, though the structure slightly differs from the ECM itself. This
mapping document will assist you in understanding where to locate particular ECM topics within the Learning System.

What changed?
The following outline identifies the new 2016 ECM topics and descriptions in the left column. The location of this content
in the new 2017 Learning System is listed on the right.

I. Supply Chain Design MODULE 1: SUPPLY CHAIN DESIGN

A. Develop the Supply Chain Strategy Module 1: Section A-Develop the Supply Chain Strategy

Module 1, Section A, Introduction

 Aligning with the business strategy Module 1, Section A, Chapter 1

Module 1, Section A, Introduction

 Creating the supply chain strategy Module 1, Section A: Chapter 2

Module 1, Section A: Chapter 1-Inputs to Supply Chain

1. Inputs to supply chain strategy Strategy

a. Business model Module 1, Section A, Chapter 1: Topic 1-Business Model

Module 1, Section A, Chapter 1: Topic 1-Business Model

1. Business strategy Module 1, Section B, Chapter 3: Topic 2-Electronic Business

2. Business plan Module 1, Section A, Chapter 1: Topic 1-Business Model

Module 1, Section A, Chapter 1: Topic 1-Business Model

3. Value proposition Module 1, Section A, Chapter 2: Topic 3-Supply Chain
Strategy

Module 1, Section A, Chapter 1: Topic 1-Business Model

4. Core capabilities Module 1, Section A, Chapter 2: Topic 3-Supply Chain
Strategy

Module 1, Section A, Chapter 1: Topic 1-Business Model

5. Cost structure Module 1, Section A, Chapter 2: Topic 3-Supply Chain
Strategy

Module 1, Section A, Chapter 1: Topic 1-Business Model

6. Revenue model Module 1, Section A, Chapter 2: Topic 3-Supply Chain
Strategy

b. Competition Module 1, Section A, Chapter 1: Topic 2-External Inputs

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 c. Market conditions Module 1, Section A, Chapter 1: Topic 2-External Inputs

d. Global perspectives Module 1, Section A, Chapter 1: Topic 2-External Inputs

Module 1, Section A, Chapter 2: Topic 5-Misalignments or

2. Resolving misalignment or gaps
Gaps in Strategy
3. Tools and techniques Module 1, Section A: Chapter 3-Tools and Techniques

Module 1, Section A, Chapter 3: Topic 1-Macro and Micro

a. Macro and micro economic considerations Economic Considerations

Module 1, Section A, Chapter 3: Topic 2-Accounting and

b. Analysis of financial statements Financial Reporting Information

c. Strengths, weaknesses, opportunities and Module 1, Section A, Chapter 3: Topic 3-Strategic Analysis
threats (SWOT) analysis Tools

Module 1, Section A, Chapter 3: Topic 3-Strategic Analysis

Tools
d. Market research Module 1, Section B, Chapter 1: Topic 1-Market, Financial,
and Product Research and Modeling

Module 1, Section A, Chapter 3: Topic 3-Strategic Analysis

e. Network modeling and operations research Tools

Module 1, Section A, Chapter 3: Topic 3-Strategic Analysis

f. Balanced score card (BSC) Tools

B. Design the Supply Chain Module 1: Section B-Design the Supply Chain
Introduced in Module 1, Section B, Introduction. Expanded
 Identifying customer and business requirements upon throughout Module 1 Section B.

Module 1, Section B, Introduction

Module 1, Section B, Chapter 1
 Identifying future state Module 1, Section B, Chapter 2
Module 1, Section B, Chapter 3
Module 1, Section B, Chapter 4

 Performing gap analysis between current and

Module 1, Section B, Introduction
future state
Introduced in Module 1, Section B, Introduction. Expanded
 Developing action plan to close gaps upon throughout Module 1 Section B and Module 3 Section
C.
1. Supply chain considerations Module 1, Section B: Chapter 2-Supply Chain Design

Module 1, Section B, Chapter 2: Topic 1-Supply Chain

a. Flow of inventory, funds and information Design and Configuration

Module 1, Section B, Chapter 2: Topic 1-Supply Chain

b. Network configurations Design and Configuration

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 Module 1, Section B, Chapter 2: Topic 2- Fulfillment
c. Inventory location and level Strategies Considering Market Requirements

Module 1, Section B, Chapter 2: Topic 3-Product Design for

d. Product design New Products or Requirements

Module 1, Section B, Chapter 2: Topic 2- Fulfillment

e. Supply chain technology Strategies Considering Market Requirements

Module 3, Section C, Chapter 2: Topic 2-SCOR Performance

f. SCOR® model Measures

g. Fulfillment strategies considering market Module 1, Section B, Chapter 2: Topic 2-Fulfillment

requirements Strategies Considering Market Requirements

Module 1, Section B, Chapter 2: Topic 2-Fulfillment

1. Responsiveness Strategies Considering Market Requirements

Module 1, Section B, Chapter 2: Topic 2-Fulfillment

2. Efficiency Strategies Considering Market Requirements

h. New product development /requirement Module 1, Section B, Chapter 2: Topic 3-Product Design for
changes New Products or Requirements

Module 1, Section B, Chapter 2: Topic 1-Supply Chain

Design and Configuration
i. Supply chain strategy Module 1, Section A, Chapter 2: Topic 3-Supply Chain
Strategy

Module 1, Section B, Chapter 2: Topic 1-Supply Chain

j. Supply chain network design Design and Configuration

Module 1, Section B, Chapter 2: Topic 4-Supply Chain

k. Supply chain network optimization Network Optimization

Module 1, Section B: Chapter 1-Business Considerations

2. Business considerations
Module 1, Section B, Chapter 3: Topic 2-Electronic Business
Module 1, Section B, Chapter 1: Topic 1-Market, Financial,
a. Financial modeling and Product Research and Modeling

Module 1, Section B, Chapter 1: Topic 1-Market, Financial,

and Product Research and Modeling
b. Market research Module 1, Section A, Chapter 3: Topic 3-Strategic Analysis
Tools

Module 1, Section B, Chapter 1: Topic 1-Market, Financial,

c. Product lifecycle stages and Product Research and Modeling

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 Module 2, Section C, Chapter 1-Reverse Logistics
d. Reverse supply chain Module 1, Section B, Chapter 2: Topic 3-Product Design for
New Products or Requirements

e. Specialized supply chains (MRO, humanitarian Module 1, Section A, Chapter 2: Topic 1-Supply Chains and
and disaster relief) Supply Chain Management

Module 1, Section B, Chapter 1: Topic 2-Collaboration with

Supply Chain Partners
Module 1, Section B, Chapter 2: Topic 1-Supply Chain
Design and Configuration
f. Collaboration with supply chain partners Module 1, Section B, Chapter 2: Topic 3-Product Design for
New Products or Requirements
Module 1, Section B, Chapter 3: Topic 4-Data Acquisition
and Management

Module 1, Section B: Chapter 4-Implementation Tools:

Communications and Projects
3. Project Management Module 1, Section B, Chapter 4: Topic 2-Project
Management

Module 1, Section B, Chapter 4: Topic 2-Project

a. Project initiation Management

Module 1, Section B, Chapter 4: Topic 2-Project

b. Project planning and design Management

Module 1, Section B, Chapter 4: Topic 2-Project

c. Project execution Management

Module 1, Section B, Chapter 4: Topic 2-Project

d. Project monitoring and controlling Management

Module 1, Section B, Chapter 4: Topic 2-Project

e. Project closure Management

Module 1, Section B: Chapter 4-Implementation Tools:

4. Communications Communications and Projects

a. Identify purpose of communication Module 1, Section B, Chapter 4: Topic 1-Communications

b. Identify target audience(s) Module 1, Section B, Chapter 4: Topic 1-Communications

c. Identify communication channel(s) Module 1, Section B, Chapter 4: Topic 1-Communications

d. Create message(s) Module 1, Section B, Chapter 4: Topic 1-Communications

e. Ensure understanding/gather feedback Module 1, Section B, Chapter 4: Topic 1-Communications

f. Close the loop Module 1, Section B, Chapter 4: Topic 1-Communications

5. Information technology considerations Module 1, Section B: Chapter 3-Technology Design

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 a. Role of technology in supply chain Module 1, Section B, Chapter 3: Topic 1-Information
management Technology and Supply Chain Management

b. Information system architecture Module 1, Section B, Chapter 3: Topic 1-Information

Technology and Supply Chain Management
Module 1, Section B, Chapter 2: Topic 1-Supply Chain
Design and Configuration

c. Use of information technology in the supply Module 1, Section B, Chapter 3: Topic 1-Information
chain Technology and Supply Chain Management

d. Comprehensive supply chain management Module 1, Section B, Chapter 3: Topic 1-Information

system Technology and Supply Chain Management

e. Need for timely and accurate data Module 1, Section B, Chapter 3: Topic 1-Information
Technology and Supply Chain Management

f. Electronic business considerations Module 1, Section B, Chapter 3: Topic 2-Electronic Business

1. Virtual organization enablement Module 1, Section B, Chapter 3: Topic 2-Electronic Business

2. Internet-enabled supply chains Module 1, Section B, Chapter 3: Topic 2-Electronic Business

3. E-commerce considerations Module 1, Section B, Chapter 3: Topic 2-Electronic Business

Module 1, Section A, Chapter 2: Topic 3-Supply Chain
Strategy

4. Business-to-business and business-to- Module 1, Section B, Chapter 3: Topic 2-Electronic Business

consumer
6. Key technology applications Module 1, Section B: Chapter 3-Technology Design

a. Enterprise resources planning (ERP) systems Module 1, Section B, Chapter 3: Topic 3-Key Technology
Applications
Module 1, Section A, Chapter 2: Topic 3-Supply Chain
Strategy
Module 1, Section A, Chapter 2: Topic 3-Supply Chain
Strategy
Module 1, Section B, Chapter 2: Topic 4-Supply Chain
Network Optimization

b. Advanced planning and scheduling (APS) Module 1, Section B, Chapter 3: Topic 3-Key Technology
systems Applications

c. Supply chain event management (SCEM) Module 1, Section B, Chapter 3: Topic 3-Key Technology
Applications

d. Warehouse management systems (WMS) Module 1, Section B, Chapter 3: Topic 3-Key Technology
Applications

e. Transportation management systems (TMS) Module 1, Section B, Chapter 3: Topic 3-Key Technology
Applications

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 7. Data acquisition and management Module 1, Section B: Chapter 3-Technology Design

a. Data acquisition and communications tools Module 1, Section B, Chapter 3: Topic 4-Data Acquisition
and Management

b. Interface devices Module 1, Section B, Chapter 3: Topic 4-Data Acquisition

and Management

c. Data communications methods Module 1, Section B, Chapter 3: Topic 4-Data Acquisition

and Management

d. Databases hierarchical/relational/network Module 1, Section B, Chapter 3: Topic 4-Data Acquisition

and Management

e. Acquisition and use of data Module 1, Section B, Chapter 3: Topic 4-Data Acquisition
and Management

f. Automatic identification technologies Module 1, Section B, Chapter 3: Topic 4-Data Acquisition

and Management

II. Supply Chain Planning and Execution MODULE 2: SUPPLY CHAIN PLANNING AND EXECUTION

Module 2: Section A-Procure and Deliver Goods and

A. Procure and Deliver Goods and Services Services

Module 2, Section A, Chapter 2: Topic 2-Sales and

 Performing sales and operations planning (S&OP) Operations Planning

Introduced in Module 2, Section A Introduction

 Developing supply chain personnel’s knowledge,
skills and abilities Module 3, Section C, Chapter 3

 Developing supply chain infrastructure Module 2, Section A: Chapter 4

 Performing short-term planning and scheduling Module 2, Section A: Chapter 1

 Identifying logistical requirements Module 2, Section A: Chapter 5

 Developing logistical capabilities to support Module 2, Section A: Chapter 5

delivery of goods and services
Introduced in Module 2, Section A Introduction, expanded
 Executing the plans upon throughout all of section A.

Module 2, Section A, Chapter 8: Topic 1-Monetary

1. Currency considerations and funds flow Considerations

Module 2, Section A, Chapter 8: Topic 1-Monetary

a. Impact of currency selection Considerations

Module 2, Section A, Chapter 8: Topic 1-Monetary

b. Exchange rates effects Considerations

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 Module 2, Section A, Chapter 8: Topic 1-Monetary
c. Payment terms Considerations

Module 2, Section A, Chapter 8: Topic 1-Monetary

d. Invoicing considerations Considerations

Module 2, Section A, Chapter 3: Topic 3-Inventory Costs and

Accounting
Module 2, Section A, Chapter 8: Topic 1-CMonetary
Considerations
e. Cash-to-cash cycle time Module 3, Section C, Chapter 1: Topic 2-Customer and
Financial Metrics
Module 3, Section C, Chapter 2: Topic 2-SCOR Performance
Measures

Module 3, Section A: Chapter 1-International Standards and

Regulatory Compliance
2. Regulatory requirements Module 2, Section A, Chapter 8: Topic 2-Regulatory
Considerations

Module 2, Section A, Chapter 8: Topic 2-Regulatory

a. Incoterms Considerations

Module 3, Section A: Chapter 1-International Standards and

Regulatory Compliance
b. Customs Module 2, Section A, Chapter 8: Topic 2-Regulatory
Considerations

Module 3, Section A: Chapter 1-International Standards and

Regulatory Compliance
1. Importing considerations Module 2, Section A, Chapter 8: Topic 2-Regulatory
Considerations

Module 3, Section A: Chapter 1-International Standards and

Regulatory Compliance
2. Exporting considerations Module 2, Section A, Chapter 8: Topic 2-Regulatory
Considerations

Module 2, Section A, Chapter 8: Topic 2-Regulatory

c. Bills of lading Considerations

Module 2, Section A, Chapter 8: Topic 2-Regulatory

d. Security regulation considerations Considerations

Module 2, Section A, Chapter 8: Topic 3-Trade

3. Trade considerations Considerations

Module 2, Section A, Chapter 8: Topic 3-Trade

a. Free trade zones Considerations

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 Module 2, Section A, Chapter 8: Topic 3-Trade
b. Trading blocs Considerations

Module 1, Section B, Chapter 1: Topic 1-Market, Financial,

4. Demand management and Product Research and Modeling
Module 2, Section A: Chapter 1-Demand Management

Module 2, Section A, Chapter 1: Topic 1-Components of

a. Components of demand management Demand Management

Module 2, Section A, Chapter 1: Topic 1-Components of

1. Planning demand Demand Management

Module 2, Section A, Chapter 1: Topic 1-Components of

2. Communicating demand Demand Management

Module 2, Section A, Chapter 1: Topic 1-Components of

3. Influencing demand Demand Management

Module 2, Section A, Chapter 1: Topic 1-Components of

4. Prioritizing demand Demand Management

Module 2, Section A, Chapter 1: Topic 3-Demand

b. Demand prioritization Prioritization

Module 2, Section A, Chapter 1: Topic 1-Components of

Demand Management
1. Time fences Module 2, Section A, Chapter 1: Topic 3-Demand
Prioritization

Module 2, Section A, Chapter 1: Topic 3-Demand

2. Allocation of supply Prioritization

Module 2, Section A, Chapter 1: Topic 3-Demand

3. Measures of customer service levels
Prioritization

Module 2, Section A, Chapter 1: Topic 2-Forecasting

c. Forecasting demand Demand

Module 2, Section A, Chapter 1: Topic 2-Forecasting

1. Principles of demand forecasting Demand

Module 2, Section A, Chapter 1: Topic 2-Forecasting

2. Qualitative methods Demand

Module 2, Section A, Chapter 1: Topic 2-Forecasting

3. Quantitative methods Demand

Module 2, Section A, Chapter 1: Topic 2-Forecasting

4. Combination methods Demand

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 Module 2, Section A, Chapter 1: Topic 2-Forecasting
5. Measures of forecast error Demand

6. Demand management over the product’s Module 2, Section A, Chapter 1: Topic 2-Forecasting
lifecycle Demand

d. Demand management functional Module 2, Section A, Chapter 1: Topic 4-Demand

responsibilities and interfaces Management Functional Responsibilities and Interfaces

1. Product development Module 2, Section A, Chapter 1: Topic 4-Demand

Management Functional Responsibilities and Interfaces

2. Marketing Module 2, Section A, Chapter 1: Topic 4-Demand

Management Functional Responsibilities and Interfaces

3. Sales Module 2, Section A, Chapter 1: Topic 4-Demand

Management Functional Responsibilities and Interfaces

4. Operations Module 2, Section A, Chapter 1: Topic 4-Demand

Management Functional Responsibilities and Interfaces

e. Operations planning and control Module 2, Section A: Chapter 2-Operations Planning and
Control

1. Implementation of sales and operations Module 2, Section A, Chapter 2: Topic 2-Sales and
planning (S&OP) Operations Planning

Module 2, Section A, Chapter 2: Topic 3-Master Scheduling

2. Controlling priorities Module 2, Section A, Chapter 2: Topic 3-Master Scheduling

3. Materials and inventory Module 2, Section A, Chapter 2: Topic 4-Materials and

Inventory

4. Capacity management Module 2, Section A, Chapter 2: Topic 5-Capacity

Management, Planning, and Control

5. Supply management Module 2, Section A: Chapter 4-Supply Management

a. Total cost of ownership Module 2, Section A, Chapter 4: Topic 1-Total Cost of

Ownership (TCO)

b. Make-versus-buy analysis Module 2, Section A, Chapter 4: Topic 2-Make-Versus-Buy

Analysis

c. Range of buyer-supplier relationships Module 2, Section A, Chapter 4: Topic 3-Range of Buyer-

Supplier Relationships

d. Developing supply plans Module 2, Section A, Chapter 4: Topic 4-Developing Supply

Plans

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 e. Supplier relationship management (SRM) Module 2, Section B: Chapter 3-Supplier Relationship
Management (SRM)

f. Contracting Module 2, Section A, Chapter 4: Topic 2-Make-Versus-Buy

Analysis

g. Expediting Module 2, Section A, Chapter 5: Topic 3-Expediting

6. Inventory management Module 2, Section A: Chapter 3-Inventory

Module 2, Section A, Chapter 3: Topic 1-The Need for
Inventory
Module 2, Section A, Chapter 3: Topic 2-Aggregate and Item
Inventory Management

a. Inventory planning Module 2, Section A, Chapter 3: Topic 1-Inventory Basics

Module 2, Section A, Chapter 3: Topic 3-Inventory Costs and
Accounting
Module 2, Section A, Chapter 3: Topic 4-Inventory Planning

1. Locations of inventory Module 2, Section A, Chapter 3: Topic 4-Inventory Planning

2. Levels of inventory Module 2, Section A, Chapter 3: Topic 4-Inventory Planning

b. Inventory control Module 2, Section A, Chapter 3: Topic 5-Inventory Control

1. Order quantity determinations Module 2, Section A, Chapter 3: Topic 5-Inventory Control

2. Ordering systems Module 2, Section A, Chapter 3: Topic 5-Inventory Control

3. Safety stock and safety lead time Module 2, Section A, Chapter 3: Topic 5-Inventory Control

4. Organization of storage locations Module 2, Section A, Chapter 3: Topic 5-Inventory Control

5. Methods of tracking inventory Module 2, Section A, Chapter 3: Topic 5-Inventory Control

6. Methods for assessing inventory accuracy Module 2, Section A, Chapter 3: Topic 5-Inventory Control

7. Warehouse management Module 2, Section A, Chapter 6: Topic 2-Warehouse

Capabilities

a. Warehousing objectives and considerations Module 2, Section A, Chapter 6: Topic 1-Warehouse

Objectives and Planning

b. Warehouse capacity forecasting and planning Module 2, Section A, Chapter 6: Topic 1-Warehouse
Objectives and Planning

c. Manual and automated material handling Module 2, Section A, Chapter 6: Topic 3-Materials-Handling
processes
d. Tradeoffs between warehousing and Module 2, Section A, Chapter 7: Topic 3-Mode and Carrier
transportation processes Selection

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 8. Logistics and freight management Module 2, Section A, Chapter 5: Topic 1-Introduction to
Logistics

a. Flow of goods and information Module 2, Section A, Chapter 5: Topic 2-Logistics Objectives
and Considerations

b. Use of logistics service providers Module 2, Section A, Chapter 5: Topic 10-Logistics Service
Providers

1. Contract considerations Module 2, Section A, Chapter 5: Topic 10-Logistics Service

Providers

2. Contract rules Module 2, Section A, Chapter 5: Topic 10-Logistics Service

Providers

c. Transportation objectives and considerations Module 2, Section A, Chapter 7: Topic 1-Transportation

Objectives and Constraints

d. Modes of transportation and considerations Module 2, Section A, Chapter 7: Topic 2-Transportation

for selection Modes

e. Transportation capacity forecasting and Module 2, Section A, Chapter 7: Topic 1-Transportation

planning Objectives and Constraints

f. Expediting processes Module 2, Section A, Chapter 5: Topic 3-Expediting

g. Delivery patterns Module 2, Section A, Chapter 5: Topic 4-Delivery Patterns

B. Manage the Relationship with Supply Chain Partners Module 2: Section B-Manage the Relationship with Supply
Chain Partners
 Managing relationships with customers Introduced in Module 2, Section B, Introduction. Expanded
upon throughout Module 2 Section B.

 Managing relationships with suppliers Introduced in Module 2, Section B, Introduction. Expanded

upon throughout Module 2 Section B.

1. Segmentation Module 2, Section B: Chapter 1-Segmentation

a. Market Module 2, Section B, Chapter 1: Topic 1-Segmentation and

Customer-Focused Marketing

b. Customers and suppliers Module 2, Section B, Chapter 1: Topic 1-Segmentation and

Customer-Focused Marketing
Module 2, Section B, Chapter 1: Topic 2-Customer
Segmentation
Module 2, Section B, Chapter 1: Topic 3-Segmentation of
Suppliers or Other Supply Chain Partners

c. Other supply chain partners Module 2, Section B, Chapter 1: Topic 3-Segmentation of

Suppliers or Other Supply Chain Partners

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 2. Customer relationship management (CRM) and Module 2, Section B: Chapter 2-Customer Relationship
supplier relationship management (SRM) Management (CRM)
Module 2, Section B: Chapter 3-Supplier Relationship
Management (SRM)
Module 2, Section B: Chapter 4-Linkages between CRM and
SRM

a. Customer and supplier selection Module 2, Section B, Chapter 2: Topic 2-CRM Strategy
Module 2, Section B, Chapter 3: Topic 2-Supplier Selection

b. Customer and supplier relationship types Module 2, Section B, Chapter 2: Topic 2-CRM Strategy
Module 2, Section B, Chapter 3: Topic 3-Strategic Alliances

c. Negotiation Module 2, Section B, Chapter 4: Topic 2-Contracts

d. Terms and conditions Module 2, Section B, Chapter 4: Topic 2-Contracts

e. Contracts and enforceability Module 2, Section B, Chapter 4: Topic 2-Contracts

f. Performance management Module 2, Section B, Chapter 2: Topic 3-Performance

Management
Module 2, Section B, Chapter 3: Topic 4-Performance
Management

g. Technology usage Module 2, Section B, Chapter 2: Topic 4-CRM Technologies

Module 2, Section B, Chapter 3: Topic 5-SRM Technologies

C. Manage Reverse Logistics including Return, Recall, and Module 2: Section C-Manage Reverse Logistics
End of Life
 Identifying requirement of reverse logistics Module 2, Section C: Chapter 1-Reverse Logistics
Module 2, Section C: Chapter 2-Waste Considerations

 Designing reverse strategy Module 2, Section C: Chapter 1-Reverse Logistics

Module 2, Section C: Chapter 2-Waste Considerations

 Implementing reverse strategy Module 2, Section C: Chapter 1-Reverse Logistics

Module 2, Section C: Chapter 2-Waste Considerations

1. Reverse logistics Module 2, Section C: Chapter 1-Reverse Logistics

a. Activities supported Module 2, Section C, Chapter 1: Topic 1-Introduction to

Reverse Logistics
Module 2, Section C, Chapter 1: Topic 3-Reverse Logistics
Benefits and Costs

b. Design for reverse logistics Module 2, Section C, Chapter 1: Topic 2-Strategy and Design
for Reverse Logistics

c. Benefits and costs Module 2, Section C, Chapter 1: Topic 3-Reverse Logistics

Benefits and Costs

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 2. Waste considerations Module 2, Section C: Chapter 2-Waste Considerations

a. Waste hierarchy Module 2, Section C, Chapter 2: Topic 1-Waste Hierarchy

b. Waste exchange Module 2, Section C, Chapter 2: Topic 2-Waste Exchange

and Hazardous Waste

c. Hazardous waste Module 2, Section C, Chapter 2: Topic 2-Waste Exchange

and Hazardous Waste

III. Supply Chain Improvement and Best Practices MODULE 3: SUPPLY CHAIN IMPROVEMENT AND BEST
PRACTICES
A. Measure, Analyze, and Improve the Supply Chain Module 3: Section C-Measure, Analyze, and Improve the
Supply Chain
 Gathering performance data Introduced in Module 3, Section C, Introduction. Expanded
upon throughout Module 3 Section C.

 Analyzing performance Introduced in Module 3, Section C, Introduction. Expanded

upon throughout Module 3 Section C.

 Improving performance Introduced in Module 3, Section C, Introduction. Expanded

upon throughout Module 3, Section C, Chapter 3.

1. Supply chain metrics Module 3, Section C: Chapter 1-Supply Chain Metrics

Module 3, Section C, Chapter 1: Topic 1-Supply Chain
Strategy and Metrics Selection
Module 1, Section A, Chapter 2: Topic 3-Supply Chain
Strategy

a. Customer-focused metrics Module 3, Section C, Chapter 1: Topic 2-Customer and

Financial Metrics

b. Financial metrics Module 3, Section C, Chapter 1: Topic 2-Customer and

Financial Metrics
Module 3, Section C, Chapter 2: Topic 2-SCOR Performance
Measures

c. Operational metrics Module 3, Section C, Chapter 1: Topic 3-Operational Metrics

Module 3, Section C, Chapter 2: Topic 3-Measuring
Operational and Financial Performance

2. Sales and operations planning (S&OP) Module 2, Section A, Chapter 2: Topic 2-Sales and
Operations Planning (S&OP)

a. Reviewing performance Module 2, Section A, Chapter 2: Topic 2- Sales and

Operations Planning (S&OP)

b. Evaluating demand levels Module 2, Section A, Chapter 2: Topic 2- Sales and

Operations Planning

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 c. Evaluating supply capability Module 2, Section A, Chapter 2: Topic 2- Sales and
Operations Planning

d. Reconciling demand, supply, and financial Module 2, Section A, Chapter 2: Topic 2- Sales and
plans Operations Planning

3. Continuous improvement philosophies Module 3, Section C: Chapter 3-Continuous Improvement

and Change Management
Module 3, Section C, Chapter 3: Topic 1-Continuous
Improvement

a. Lean Module 3, Section C, Chapter 3: Topic 2-Lean and Just-In-

Time

b. Six Sigma Module 3, Section C, Chapter 3: Topic 3-Other Continuous

Improvement Philosophies

c. Total quality management (TQM) Module 3, Section C, Chapter 3: Topic 3-Other Continuous
Improvement Philosophies

d. Theory of constraints (TOC) Module 3, Section C, Chapter 3: Topic 3-Other Continuous

Improvement Philosophies

4. Measuring and communicating performance Module 3, Section C: Chapter 2-Measuring Performance and
Customer Service

a. Dashboards Module 3, Section C, Chapter 2: Topic 1-Measuring and

Communicating Performance

b. Scorecards Module 3, Section C, Chapter 2: Topic 1-Measuring and

Communicating Performance

c. SCOR® performance measures Module 1, Section B, Chapter 2: Topic 2- Fulfillment

Strategies Considering Market Requirements
Module 3, Section C, Chapter 2: Topic 2-SCOR Performance
Measures

1. Planning demand and supply Module 3, Section C, Chapter 2: Topic 2-SCOR Performance
Measures

2. Sourcing goods and services Module 3, Section C, Chapter 2: Topic 2-SCOR Performance
Measures

3. Producing goods and services Module 3, Section C, Chapter 2: Topic 2-SCOR Performance
Measures

4. Delivering goods and services Module 3, Section C, Chapter 2: Topic 2-SCOR Performance
Measures

5. Planning for and processing Module 3, Section C, Chapter 2: Topic 2-SCOR Performance
Measures

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 d. Operational measures Module 3, Section C, Chapter 2: Topic 3-Measuring
Operational and Financial Performance

e. Financial measures Module 3, Section C, Chapter 2: Topic 3-Measuring

Operational and Financial Performance

5. Measuring customer service levels Module 3, Section C: Chapter 2-Measuring Performance and
Customer Service

a. Fill rates Module 3, Section C, Chapter 2: Topic 4-Measuring

Customer Service Levels

b. Lead time monitoring Module 3, Section C, Chapter 2: Topic 4-Measuring

Customer Service Levels

c. Order-status reporting Module 3, Section C, Chapter 2: Topic 4-Measuring

Customer Service Levels

6. Change management Module 3, Section C: Chapter 3-Continuous Improvement

and Change Management

a. Prepare for change Module 3, Section C, Chapter 3: Topic 4-Change

Management

b. Plan for change Module 3, Section C, Chapter 3: Topic 4-Change

Management

c. Execute change Module 3, Section C, Chapter 3: Topic 4-Change

Management

d. Monitor change Module 3, Section C, Chapter 3: Topic 4-Change

Management

B. Comply with Standards, Regulations, and Sustainable Module 3: Section A-Comply with Standards, Regulations,
Best Practices and Sustainable Best Practices
 Identifying applicable standards, regulations, Introduced in Module 3, Section A, Introduction. Expanded
sustainable best practices upon throughout Module 3 Section A. Also discussed in
Module 1, Section B, Chapter 4.

 Performing gap analysis for compliance Introduced in Module 3, Section A, Introduction. Expanded
upon throughout Module 3 Section A.

 Developing and implementing an action plan Introduced in Module 3, Section A, Introduction. Expanded
upon throughout Module 3 Section A.

1. International standards and regulatory compliance Module 3, Section A: Chapter 1-International Standards and
Regulatory Compliance

a. Import/export considerations Module 3, Section A, Chapter 1: Topic 1-Import/Export,

Intellectual Property, and Licensing Compliance

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 b. Intellectual property rights Module 3, Section A, Chapter 1: Topic 1-Import/Export,
Intellectual Property, and Licensing Compliance

c. Licensing compliance Module 3, Section A, Chapter 1: Topic 1-Import/Export,

Intellectual Property, and Licensing Compliance

1. Software Module 3, Section A, Chapter 1: Topic 1-Import/Export,

Intellectual Property, and Licensing Compliance

2. Technology Module 3, Section A, Chapter 1: Topic 1-Import/Export,

Intellectual Property, and Licensing Compliance

d. Global accounting standards Module 3, Section A, Chapter 1: Topic 2-International

Accounting, Tax, and Labor Laws
Module 1, Section A, Chapter 3: Topic 2-Accounting and
Financial Reporting Information

e. Country specific accounting regulations Module 3, Section A, Chapter 1: Topic 2-International

Accounting, Tax, and Labor Laws
Module 1, Section A, Chapter 3, Topic 2-Accounting and
Financial Reporting Information

f. Country and local labor laws Module 3, Section A, Chapter 1: Topic 2-International
Accounting, Tax, and Labor Laws

g. International labor considerations Module 3, Section A, Chapter 1: Topic 2-International

Accounting, Tax, and Labor Laws

2. Corporate social responsibility considerations Module 3, Section A: Chapter 2-Corporate Social

Responsibility Considerations

a. Triple bottom line Module 3, Section A, Chapter 2: Topic 1-Triple Bottom Line

1. Short and long term economic Module 3, Section A, Chapter 2: Topic 1-Triple Bottom Line
performance
2. Environmental performance Module 3, Section A, Chapter 2: Topic 1-Triple Bottom Line

3. Social performance Module 3, Section A, Chapter 2: Topic 1-Triple Bottom Line

b. United Nations Global Compact Module 3, Section A, Chapter 2: Topic 2- Sustainability

Guidelines and Reporting Initiatives

c. Global Reporting Initiative (GRI) Module 3, Section A, Chapter 2: Topic 2- Sustainability

Guidelines and Reporting Initiatives

d. The Organization for Economic Cooperation Module 3, Section A, Chapter 2: Topic 2- Sustainability
and Development (OECD) Guidelines for Guidelines and Reporting Initiatives
multinational enterprises
e. Social Accountability International SA8000 Module 3, Section A, Chapter 2: Topic 3- Standards,
Guidelines Accreditations, and Certifications

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 f. Conflict Minerals Module 3, Section A, Chapter 2: Topic 2- Sustainability
Guidelines and Reporting Initiatives

3. Social, environmental, safety, and quality Module 3, Section A, Chapter 2: Topic 3-Standards,
accreditations and certifications Accreditations, and Certifications

a. ISO 14001 - environmental management Module 3, Section A, Chapter 2: Topic 3-Standards,

systems Accreditations, and Certifications

b. ISO 26000 - guidance for social responsibility Module 3, Section A, Chapter 2: Topic 3-Standards,
Accreditations, and Certifications

c. SA 8000 certification – social accountability Module 3, Section A, Chapter 2: Topic 3-Standards,

Accreditations, and Certifications

d. ANSI Z.10 – occupational safety and health Module 3, Section A, Chapter 2: Topic 3-Standards,
management systems Accreditations, and Certifications

e. ISO 9001 certification – quality management Module 3, Section A, Chapter 2: Topic 3-Standards,
systems Accreditations, and Certifications

C. Manage Risk in the Supply Chain Module 3: Section B-Manage Risk in the Supply Chain
 Identifying the risks Module 3, Section B, Introduction
Module 3, Section B, Chapter 1

 Assessing and classifying the risks Module 3, Section B, Introduction

Module 3, Section B, Chapter 2

 Developing risk mitigation and management plan Module 3, Section B, Introduction

Module 3, Section B, Chapter 3

 Executing risk mitigation plan and management Module 3, Section B, Introduction

plan Module 3, Section B, Chapter 4

1. Risk identification Module 3, Section B: Chapter 1-Risk Identification

Module 3, Section B, Chapter 1: Topic 1-Risk Management

a. Recognition and identification of different Module 3, Section B, Chapter 1: Topic 2-Risk Identification
forms of risk and Documentation

b. Risk of loss of tangible and intangible assets Module 3, Section B, Chapter 1: Topic 3-Supply Chain Risks

2. Risk assessment and classification

a. Classification and prioritization Module 3, Section B: Chapter 2-Risk Assessment and

Classification

3. Risk response Module 3, Section B: Chapter 3-Risk Response

a. Mitigating and managing supply chain Module 3, Section B, Chapter 3: Topic 1-Risk Response
risks Planning

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 Module 3, Section B, Chapter 3: Topic 2-Preventive and
Contingent Action Plans for the Supply Chain

b. Implementing risk mitigation and Module 3, Section B, Chapter 3: Topic 3-Business Continuity
management plan and Plan Implementation

4. Security and regulatory concerns Module 3, Section B: Chapter 4-Security, Regulatory, and
Compliance Concerns

a. Import and export requirements compliance Module 3, Section B, Chapter 4: Topic 1-Security and
Regulatory Concerns

b. Benefits and costs of participating in security Module 3, Section B, Chapter 4: Topic 1-Security and
partnerships Regulatory Concerns

c. Benefits and costs of meeting sustainability Module 3, Section B, Chapter 4: Topic 1-Security and
regulations Regulatory Concerns

d. Product traceability and configuration Module 3, Section B, Chapter 4: Topic 1-Security and
management Regulatory Concerns

5. Risk standards Module 3, Section B: Chapter 4-Security, Regulatory, and

Compliance Concerns

a. ISO 31000 – Risk management principles and Module 3, Section B, Chapter 4: Topic 2-Risk Standards
guidelines
b. ISO 31010 – Risk management – risk Module 3, Section B, Chapter 4: Topic 2-Risk Standards
assessment techniques
c. ISO Guide 73 – Risk management – Module 3, Section B, Chapter 4: Topic 2-Risk Standards
vocabulary components

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