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Real-Time Warranty Pre-Call Checklist. Automated Transmission Pre-Call Driver Questionnaire

The document provides a checklist for pre-call procedures when performing an automated transmission repair that includes filling out forms, taking a test drive, retrieving fault codes, recording transmission configurations, performing specific tests depending on the transmission generation, and recording additional data if a clutch issue is suspected.

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gustavoqr27
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20 views

Real-Time Warranty Pre-Call Checklist. Automated Transmission Pre-Call Driver Questionnaire

The document provides a checklist for pre-call procedures when performing an automated transmission repair that includes filling out forms, taking a test drive, retrieving fault codes, recording transmission configurations, performing specific tests depending on the transmission generation, and recording additional data if a clutch issue is suspected.

Uploaded by

gustavoqr27
Copyright
© © All Rights Reserved
Available Formats
Download as PDF, TXT or read online on Scribd
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Automated Transmission RTW

Pre-Call Checklist
RRCC0010
January 2008

1. Fill out the Real-Time Warranty Pre-Call Checklist.


2. Using the Automated Transmission Pre-Call Driver Questionnaire, provide a complete and
detailed description of the driver’s complaint.
3. When applicable, take a short test drive. Using the Driver Questionnaire as a guide, attempt to
confirm the driver’s complaint.
4. Using “Retrieve Fault Codes” in ServiceRanger Main Menu, record complete fault code
information: Flash Code, MID, PID/SID, FMI, Count, Status, & Time Stamp.

5. Using “Product Downloads” in the ServiceRanger Main Menu, record transmission’s “Current
Configuration.”

6. For Generation 2 transmissions only, perform the Gen 2 Power & Ground Checklist and the
0-Ohm Resistor Test.
7. For Generation 3 transmissions only, perform the Electrical Pre-test found in TRTS0930.
Automated Transmission RTW Pre-Call Checklist

8. For Heavy-Duty Generation 3 transmissions only, perform the Harness Inspection test found in
TAIB0813.
9. If a DM Clutch engagement issue is suspected, record Engine Idle, Input Shaft Speed at Idle
and Clutch Data or VPA.
a. Input Shaft Speed can be found in “Monitor Data” in the ServiceRanger Main Menu.
b. Generation 2 – “Clutch Data” is located in “Advanced Product Functions” in the
ServiceRanger Main Menu.
c. Generation 3 – The clutch data is contained in a larger body of information titled “VPA.”
It is also found in “Advanced Product Functions” in the ServiceRanger Main Menu.
Follow the four retrieval steps to save the document. It will be saved in the
ServiceRanger folder, which is located in your PC’s “C-Drive.”

Note: Use ServiceRanger User Manual TCMT0070 for ServiceRanger assistance as


needed.

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