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Self Checkout Solutions at Spar: Gary Harris - Head of Brand Spar International

Moderator | SPAR International

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Mario Lucas
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99 views

Self Checkout Solutions at Spar: Gary Harris - Head of Brand Spar International

Moderator | SPAR International

Uploaded by

Mario Lucas
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Self Checkout

Solutions at
SPAR
GARY HARRIS – HEAD OF BRAND
SPAR INTERNATIONAL
SPAR Netherlands University Stores
• New ERP Microsoft Dynamics
• Self Scan Technology
• Mobile Checkout
SPAR SELF CHECKOUT SOLUTIONS – SPAR NETHERLANDS

SOCIAL MEDIA CARRIED INTO THE STORE ENVIRONMENT


SPAR SELF CHECKOUT SOLUTIONS – SPAR NETHERLANDS

WHERE SELF SERVICE IS THE NORM


Self Checkout Solutions – SPAR Netherlands

DIGITAL IS THE NORM


SPAR – Self Checkout Solutions

THE TONE-OF-VOICE IS INFORMAL AND RELAXED


BANKS OF CASHLESS HIGH-SPEED SELF CHECKOUT PODS
OPEN FLOORPLAN LAYOUT CONFIGURATION
EASILY ACCESSIBLE AS PART OF THE CUSTOMER FLOW
SPAR Austria University Store – Vienna

CATERING TO THE NEEDS OF A MODERN CONSUMER


BANKS OF CASHLESS HIGH-SPEED SELF CHECKOUT PODS
DIGITAL TECHNOLOGY IS NOT A BARRIER – INITIAL ACCEPTANCE WAS VERY HIGH
SPAR Norway Self Checkout

SELF CHECKOUT WITH BIOMETRIC AGE CONTROL


SPAR UK – Henderson Group
Developed Own POS System and Self Checkout
• Designed to be low cost – 80% cheaper
• No extra floor space
• Able to take fuel payment
• Easy to use
• Fully flexible
BUILT INTO EXISTING CHECKOUTS
SPAR Ireland Self Checkout

WITH A COMBINATION OF CASH AND CARD-ONLY MACHINES


SPAR Russia Self Checkout

IN COMBINATION WITH CAMERA AND WEIGHT-CHECKING FACILITY


SPAR India – Multiple Checkout Options

Mobile App Checkout Checkout On Staff App Self Checkout Kiosk


A (VERY) HIGH INVESTMENT IN (NON-MATURE) TECHNOLOGY IS NOT AN OPTION!
SPAR Belgium – Colruyt Group
So… what can we do
to approach this experience
while avoiding the cost?

+
still queues…. …. still expensive hardware
SPAR Belgium – Colruyt Group
So… what can we do
to approach this experience
while avoiding the cost?

Let customers use their own device as scanning & payment terminal,
and focus on a good integration with legacy systems.
SPAR Belgium (Colruyt) Scan, Pay and Go
SPAR Belgium (Colruyt) – Scan, Pay and Go App

STEP 1: SCAN
Scan the barcode on the
packaging of the product or
scan the code on the shelf
SPAR Belgium (Colruyt) – Scan, Pay and Go App
STEP 2: PAY
If you are done shopping,
you can immediately pay by
mobile phone in the check-
out zone. You do not have
to wait in queue.
SPAR Belgium (Colruyt) – Scan, Pay and Go App

STEP 3: GO
Everything is in your
Shopping bag. You can
check out by scanning your
digital receipt.
SPAR Belgium (Colruyt) Scan, Pay and Go
Early Results: Customer Behaviour
A stable, loyal customer base, who are quite happy

• Re-use: about 70% (2 out of 3) are frequent customers and use the app regularly.

• Active user base remains stable at SPAR (4 Test Stores).

• Basket size is equivalent to regular basket size. No significant differences.

• High NPS (Net Promotor Score) of 32% (55% in best store)

• Target: 5% of turnover. Currently achieving 4%.


SPAR Belgium (Colruyt) Scan, Pay and Go
Early Results: What do Customers Say?

• First Conclusions
• Modernises shopping, but more individual
• Matching perfectly with the need for efficient and functional shopping
• Not a 100% match with a ‘traditional’ SPAR customer who prefer personal contact

• Reasons to use match perfectly with pilot project intentions


• No queuing, faster and more efficient
• Perceived as innovative, although relatively simple technology
• Paperless shopping
• More price conscious shopping, greater transparency
THANK YOU

GARY HARRIS – HEAD OF BRAND


SPAR INTERNATIONAL
The Many Dimensions of
Self-Checkout
Panelists:
Gary Harris, Head of Brand | SPAR International
Søren Birkstrøm, CIO | Reitan Convenience Denmark

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