Pharm 213: Dispensing

UNIT 2: ROLES OF DIFFERENT PHARMACY  The personnel check the level of availability of stocks, as
WORKFORCE well as expiration dates
Dispensing FIFO (First in, first out)
 The stock analyst must be skilled and knowledgeable on
 A critical and integral part of the drug use process A.K.A.
which ones are at the critical level and needs to be reordered
Medication use process
 Steps in medication use process: Arranging or Display
o Prescribing  A.K.A. Merchandising
o Transcribing o Planogram
o Documenting  An efficient way of arranging products in gondolas,
counters, and cabinets.
o Dispensing
 Involves a more sophisticated planning because
o Administering
fixtures must have standardized size
o Monitoring  Usually used by chain drugstores. By knowing size
of fixtures and products they will be able to assign
Drug use process how many boxes and layers will fit
TraIning
Essential Drug ProgramS
P
IntervEntion
N
Patient BenefitS
I
Health System BeNefits
G

Figure 1: Dispensing in the Pharmacy Context

 To improve the dispensing process is to improve the

pharmacy practice
Handlers of Pharmaceutical Products
Section 39 in RA 10918
 Section 39. Handling of Pharmaceutical Products by person
other than a pharmacist – For the purpose of this section, Figure 2: Example of Planogram
persons handling pharmaceutical products, other than the
pharmacist, which shall include pharmacy owners who are Compounding and Storage
non-pharmacists, medical representatives of professional  Not common in a community setting but common in a
service representatives, pharmacy support personnel, hospital setting
pharmacy technicians, pharmacy assistants, pharmacy aides, Provision of Medication Health Information
persons who assists pharmacist in any part of pharmacy  Medical information is an integral part of patient counseling
operation, or any other person performing functions involved Dispensing
in the handling of pharmaceutical products, shall be duty  Comes along with patient counseling
certified by appropriate government agencies after Selling of Pharmaceutical Products
undergoing an accredited training program.
Disposal of Pharmaceutical Wastes
 No person, except pharmacy graduates shall be allowed to
 For disposal of pharmaceutical wastes in pharmaceutical
render such services without undergoing a comprehensive
industries, they have their own systems but in accordance
standardized training program: Provided, that the job
with all government agencies.
description is defined in the implementing rules of this act
 For expired and damaged products, the practice is to return
them to the suppliers or manufacturers wherein they will
 All the persons performing functions involved in handling
handle the disposal property
pharmaceutical product will be duty certified by appropriate
agencies after undergoing an accredited training program Categories of Handlers of Pharmaceutical Products
o Technical Education and Skills Development Authority
(TESDA) is the appropriate government agency for
certifying people
o The FDA together with DOH and Pharmaceutical
Association to standardize handling pharmaceutical
products of non-pharmacist personnel
Scope of Handling Pharmaceuticals
Selecting
 Choosing the line of products to be available in the
pharmacy.
 May cover the available products in a newly opened
drugstore or choosing products to be added in the existing list
of an already operational drugstore
Ordering
 To communicate with suppliers to order products that need to
be replenished
Delivery, Transport & Receipt
 Activities for drug distributors or may happen among
branches of pharmacy
Inventory
 Pharm 213: Dispensing
Professional Sub- Others
Professional
Medical Assists the
Representatives pharmacists in any
Business Owners part of the pharmacy
(Non-Pharmacist) operations or other
Pharmacists Pharmacy person performing
Technicians functions in the
Pharmacy handling of
Assistants pharmaceutical
Pharmacy Aides products
Pharmacy Supportive Personnel
 If both the PHARMACIST and MANAGER in a drugstore and additional pharmacy supportive personal is needed, the areas of concern that
should be looked into are KNOWLEDGE and SKILLS in health care (Pharmacy operations and medications), Ability to COMMUNICATE
WELL, sense of PROFESIONALISM, and ability to WORK WITH OTHERS
PHARMACY SUPPORT PERSONNEL
 Individuals who assist and enable the pharmacist to provide pharmaceutical care to the patient
SUPERVISORY PHARMACISTS
 Responsible for the actions of pharmacy support personnel
Personnel Roles & Responsibilities Qualifications Competencies
Pharmacy Aide  Clerical tasks (picking up  At least grade 10 or its  Very minimal degree of
or delivering documents equivalent independence or decision
and internal file memo,  Certified pharmacy service making
photocopies), Assigned by NC-II of TESDA  Without direct interaction
superior or the pharmacists  At least 1-year relevant with patients
depending on the situation work experience
 Placing of prices on
products and stocking of
products in the shelves and
warehouse
 Filing documents
Pharmacy Assistant  Monitoring supply and  Completed 2nd year of BS  Minimum degree of
inventory Pharmacy independence or decision-
 Handling and control of  Completed a pharmacy making
products support workforce training  May have a supervised
 Arrangements of display of program interaction with patients
products  Graduate of a science
 Assists in dispensing degree program
process and observance of  TESDA certified pharmacy
GLP in counting OTC services NC-III
dosage forms and
reconstitution of
suspensions
Pharmacy Technician  Compounding of  Completed 3rd year of BS  Assist in compounding and
formulations Pharmacy dispensing of medicines in
 Monitoring of supply and  Completed a pharmacy different pharmacy settings
inventory technician program  Engaged in technical
 Dispensing OTC &  Graduate of science degree activities under the
prescription drugs program with 3 years supervision of the
 Demonstration of product relevant experience in pharmacists
knowledge on medicines pharmacy
 Supervision over assistants
& aides
The PHL Qualifications Framework
 A reference system of national standards of qualifications
earned by individuals, educated and trained in the Philippines
 It outlines what an individual has learned and can do based
on the qualification type, levels, and degrees of competency
 It is governed by PQF National Coordinating Council (PQF
NCC)
 Its objective is to establish national standards and level of
qualifications to assist and support academic and worker
mobility and to address job skills mismatch
 Pharmacy aide falls under L1 or L2
 Pharmacy assistant falls under L3
 Pharmacy technician falls under L5
 Pharmacists falls under L6 which finished BS Pharmacy and
passed the boards
Pharm 213: Dispensing

PQF National Coordinating Council (PQF

NCC)
 Department of Education (DepEd)
 Commission on Higher Education (CHED)
 Technical Education and Skills
Development Authority (TESDA)
 Professional Regulations Commission
(PRC)
 Department of Labor and Employment
(DOLE)

Figure 3: PHL Qualification Framework