Business Letters

I. BUSINESS LETTERS

● Making enquiries/asking for information

● Replying to enquiries/giving information
● Placing orders and sending replies
● Cancelling orders
● Letters making complaints

A business letter is different from a personal letter in form, tone and content. In
personal letters, we may follow an informal, or personal tone, content or style. But
business letters demand a formal and matter of fact treatment. These letters are
generally written to or by commercial and business firms and enterprises, so they
must be simple and systematic, brief and specific in content and formal in treatment
of the subject.
Commercial correspondence occupies an important role in the modern world of
commerce, trade and industry. So students are advised to master the art and craft of
writing good business letters.

WRITING GOOD BUSINESS LETTERS

1. Be brief, clear and to the point.

2. Use separate paragraphs for separate topics.
3. The first para should indicate the theme of the letter.
4. Make a factual statement of facts.
5. Use simple and direct language. Avoid the use of long and high
sounding words and ambiguous construction.
6. Even while lodging a complaint or making criticism, you should be polite
and charming.
7. Avoid common-place and clumsy expressions.
8. Use a proper layout/format for these formal letters. The block format is
more in vogue in formal letters whereas the indented format may be
used in informal letters.
9. Use of punctuation marks is dispensed within the block format.
10. Remember the following points about block format:
1. There is no indentation.
 2. Each block begins with the margin on left-hand side.
3. Extra space should be left between different sections and
paragraphs.
4. Omit punctuation marks in address and date. A comma (,)
may be put after the salutation.

Golden Rule. Always use:

(a) Suitable format.

(b) Well-organised content.

(c) Appropriate language.

FORMAT
 a) BUSINESS LETTERS

Sender’s Address …………………………………………………………….

………………………………………………………………………………………

………………………………………………………………………………………

Our Ref………………………………………………………………………….(enquiry letter, if company to

company deal is there)

Your Ref. (if needed)………………………………………………………..(reply to enquiry)

Date ……………………………………………………………………………….
Inside Address…………………………………………………………………

………………………………………………………………………………………

………………………………………………………………………………………

Sir/Madam

Subject
……………………………………………………………………………………………………………………………………………………
…………………………………
Introductory para
……………………………………………………………………………………………………………………………………………………
………………………………….(intro and purpose)
……………………………………………………………………………………………………………………………………………………
………………………………….
Main body of the letter
……………………………………………………………………………………………………………………………………………………
………………………………….
……………………………………………………………………………………………………………………………………………………
………………………………….(asking information)
……………………………………………………………………………………………………………………………………………………
………………………………….
……………………………………………………………………………………………………………………………………………………
………………………………….
Concluding para
……………………………………………………………………………………………………………………………………………………
………………………………….
……………………………………………………………………………………………………………………………………………………
………………………………….
Yours faithfully
…………………………………………………………………………………….
Signature
Full Name …………………………………………………………………….
Designation ………………………………………………………………….

Note the following points about the use of language:

(a) Business/Official Letters :

 1. simple and direct
2. formal tone
3. straightforward manner

SOLVED QUESTIONS

(a) LETTERS OF ENQUIRY/ASKING FOR INFORMATION

Question 1:

SPORTS FIRM —ASKING FOR CATALOGUE

You are Sahil Tuteja, the Sports Secretary of your school. Write a letter to Globe
Enterprises, New Delhi, a leading firm dealing in sports goods, requesting them to
supply their trade catalogue. You may mention the items you intend to buy and ask
for a discount on the catalogue prices.

Answer:

ABN School

Mathura

10 March, 20XX

Ref.No: ABNS/2021-22/A023 (company name/financial year/serial no)

Messrs Globe Enterprises

F-4, Greater Kailash-II

New Delhi

Dear Sirs

Sub: Trade Catalogue for Sports Goods

I would like to introduce myself as a Sports Secretary of ABN School.We have to buy
sports material in bulk for various games and sports for our school for the new
academic session beginning w.e.f. 1st April.

We are interested in cricket bats and balls, hockey sticks, balls, goalkeeper’s full kit,
footballs, volleyballs, basket balls, table tennis balls and bats etc. We also need
items for uniform namely, sports T-shirts, shorts and vests of different sizes.

Your firm has been mentioned to us as one of the best dealers in sports goods.

I shall be glad if you send me your catalogue together with quotations for large
quantities. Please do mention the time required to effect delivery and the terms of
payment.

I hope you will facilitate business by quoting the lowest possible rates. I am
confident that you will patronise us by giving some discount also. Please mention
the rate of discount on the catalogue prices.

Looking forward to hearing from you soon.

Yours faithfully

Sahil Tuteja

Sports Secretary

Question 2:

RATES OF STATIONERY ITEMS

You are Anand Kumar Bhonsle, Purchase Manager of Apple Telesystems, 9th Street,
Mahim, Mumbai. Write to Ganapati Stationery Mart, Churchgate, Mumbai asking for
rates and terms of supply of stationery items such as pencils, papers, ribbons,
carbon papers etc.

Answer:

Purchase Manager
Apple Telesystems

9th Street, Mahim

Mumbai

Ref.No: ATS/2020-21/678

12 March, 20XX

The Sales Manager

Ganapati Stationery Mart

Churchgate

Mumbai

Sir

Sub: Supply of Stationery

We are a software company and we need the following items in bulk for office use. I
request you to kindly quote your rates and terms of supply for the following items :
As we are ordering in bulk, we would expect a discount on the bulk purchase. We
expect a reply at the earliest possible along with the acceptable terms and
conditions please.

Hoping for a prompt reply.

Yours faithfully,

A.K. Bhonsle

(Purchase Manager)

Question 3:

CATALOGUE OF BOOKS

You are Ashwini Meena of C-23, Chitra Park, Jaipur. Write a letter to M/s Full Marks
Pvt. Ltd., Daryaganj, New Delhi asking for a catalogue of books, terms and conditions
of supply and mode of payment, etc.

Answer:

C-23 Chitra Park

Jaipur

25 May, 20XX

M/s Full Marks Pvt Ltd

Daryaganj
New Delhi

Sir

Sub: Request for Catalogue

I am interested in purchasing a few of your publications on English Assignments by

V.P.P. I shall be very grateful if you could send me the latest catalogue on these
books.

Please specify if any audio/video cassettes are also available along with the books. I
am enclosing a self-addressed envelope for prompt despatch.

I am also interested in knowing your terms and conditions regarding the payment,
time and mode of delivery, etc.

Hoping you would look into my request on priority.

Yours faithfully

Ashwini Meena

Question 4:

TERMS FOR CONDUCTED TOURS

You are Vivek/Varsha Malhotra, Head Boy /Girl of Zenith Public School, Ashok Vihar,
New Delhi. You have to organise short tours to Agra, Jaipur and Chandigarh. Write a
letter to Globe Tours and Travels, 235, Nehru Place, New Delhi, enquiring about their
terms for conducted tours by deluxe buses. Also ask about the fare, boarding and
lodging charges and arrangements, total time of the trip and mode of payment.

Answer:

Zenith Public School

Ashok Vihar
New Delhi

Ref.No: ZPS/2020-21/4567

16 July, 20XX

M/s Globe Tours and Travels

235 Nehru Place

New Delhi

Sir

Sub: Enquiry about conducted tours

I want to introduce myself as Head Boy of Zenith Public School. We organise short
educational tours to places of social and historical interest during the autumn/winter
break. The likely places of visit this year are Agra, Jaipur and Chandigarh.

Please let me know your terms for conducted tours by deluxe buses to places
mentioned above. The rates should include lodging/boarding charges, fare per km
per bus.

I would like to know the kind of boarding and lodging facilities provided by you, the
duration of the journey and halting charges if any.

Please let me know if a group discount and student discount are admissible if we
charter a bus.

Expecting an early response.

Yours faithfully

Vivek Malhotra

Head Boy
Question 5:

RESERVATION OF RAILWAY BOGIE

You are Varsha/Varun, the Secretary of the Students’ Forum of Navodaya School,
Bikaner. You have planned an excursion to Bhubaneshwar and nearby places during
summer vacation. Write a letter to the General Manager, Northern Railways asking
for reservation of a bogie for 60 children from Bikaner to Bhubaneshwar and back,
supplying all the necessary information.

Answer:

NAVODAYA SCHOOL BIKANER

Students’ Forum

Ref.No:NSB/2020-21/234

12 March 20XX

The General Manager

Northern Railway

Bikaner Division

Bikaner

Sir,

Sub: Reservation of a bogie for 60 students

I want to introduce myself as the secretary of Navodya School Bikaner. A group of 60

students of senior classes of this school have planned to visit Bhubaneshwar and
nearby worth-seeing spots during the ensuing summer vacation. They will be
accompanied by three teachers and two attendants. The touring party intends to
leave Bikaner on 15 May, 20XX by Bikaner Mail in a specially reserved bogie to be
linked to Konark Express at Delhi. They are likely to commence their return journey on
10 June by the same train. Please confirm whether a bogie can be reserved for them
dining the above dates. An early confirmation at your end will help the school
authorities finalise the other necessary arrangements.

You are also requested to supply the details of estimated expenditure with students’
concession so that the money may be deposited well in time. List of tour party on
prescribed proforma is enclosed.

Hoping for an early reply.

Yours faithfully

Varsha

Secretary

Students’ Forum

Question 6:

EXPENSES FOR WEDDING RECEPTION

Write a letter to the Manager, Oberoi International, Lucknow, to find out the rates for
conducting the wedding reception of your sister on their lawns, enquiring specifically
about the catering cost per head, service and decoration charges and advance to be
paid. You are Nandu/Nandini of Agra.

Answer:

23 Fort Road

Agra

15 November, 20XX
The Manager

Oberoi International

Lucknow

Dear Sir

Sub: Enquiry regarding expenses for wedding reception

Kindly let me know whether your lawns would be available on the evening of 7th
December to hold the wedding reception of my sister. In case of space is available,
please enlighten me regarding the following:

1. catering cost per head (Menu no. 3)

2. service charges
3. decoration charges
4. advance amount to be paid.

Please send me a point-wise specific reply at the address given above.

Looking forward to an early reply.

Yours sincerely

Nandani

(b) REPLIES TO ENQUIRIES

Question 7:

A new advertising firm needs an office in the central market. Write a letter offering
part of your office on rent. You are the Office Manager, Planwel Company, Tarapore
Towers, M.G. Road, Bangalore.

Answer:
 PLAN WELL COMPANY

Tarapore Towers, MG Road, Bangalore

Ref. No. PWC/2020-21/35

April 19, 20XX

The Manager

Apex Information Centre

3, Anna Nagar, Nungambakkam

Chennai

Sir

Sub: Offer of premises on rent

Refer to your advertisement in The Hindu dated 18 April regarding the availability of a
suitable accommodation in the central market for your office. In this connection, we
desire to inform you that we have a suitable office located in the vicinity of the
central market. The accommodation (with roads on two sides) comprises a big hall
25′ x 40′ with two adjoining rooms 12′ x 15′ each and an inter-connected pantry and
toilet. This is an ideal location for all kinds of business establishments. There are
three nationalised banks on the opposite road. The terms and conditions for rent are
as under:

1. Refundable security of rupees two lakhs.

2. Rent of ₹ 10,000 pm payable in advance.
3. Electricity and water charges extra.
4. Sanitation at your disposal.
5. The rental lease will lapse after eleven months.

In case the above-mentioned terms are acceptable, please contact the undersigned
within a week.
Yours faithfully

Vishnu Wasan

Office Manager

Question 9:

As the Regional Manager of a leading XYZ Textile Company, Mumbai, write a letter to
the American Textile Company, Madurai offering two of your products for bulk sale.

Answer:

XYZ TEXTILE COMPANY

24 Pyarelal Road, Mumbai

Ref. XYZ/2020-21/78

12 August, 20XX

The Senior Purchase Manager

The American Textile Company

Madurai

Gentlemen,

Sub: Offer of Products for Bulk Sale

We are one of the leading manufacturers of textile products in Western India and our
products are equally popular at home and abroad. We have received an enquiry from
your branch office at Kanpur regarding terms for bulk purchase.
We wish to inform you that we grant a 30% trade discount to commercial/bulk
purchases on an order for not less than ₹ one lakh at a time. We allow a further
discount of 5% to buyers whose orders exceed ₹ Five lakh per year.

Our latest price list and illustrated catalogue along with a specimen of textiles are
enclosed for your kind perusal and approval.

An early reply will be appreciated.

Yours sincerely

A. G. George

Sales Manager

Question 10:

As the Sales Manager of M/s Universal Book Suppliers, 26 Ansari Road, Daryaganj,
New Delhi, write a letter to the librarian of Scindia School, Gwalior offering
information regarding the sale of dictionaries and illustrated children’s
encyclopaedias.

Answer:

Universal Book Suppliers

26, Ansari Road

Daryaganj

New Delhi

Our Ref. No. UBS/2020-21/0507

Your Ref. No. SCG/2020-21/345

Dated 19 May, 20XX

The Librarian

Scindia School

Gwalior

Sir

Sub: Sale of Dictionaries and Encyclopaedias

We thank you for your letter dated 5 May, 20XX and are happy to furnish you the
following information:

We stock dictionaries and encyclopaedias published by Indian as well as foreign

publishers. We have books suitable for all age-groups of school-going children. As
desired by you, we are enclosing our latest catalogue. It contains the information you
need.

We shall offer you a 15% discount given to educational institutions on this category
of books. We need two weeks’ time to make delivery of the order. We accept
payment by demand draft only. It should be payable at New Delhi.

I hope our terms will meet your approval and we’ll receive your order soon.

Yours faithfully

S. Ravindran

Sales Manager

(c) PLACING ORDERS

BOOKING ACCOMMODATION / OTHER FACILITIES

This summer vacation you are planning to visit Shimla. Write a letter to a travel
agency in Shimla requesting them to book you a room in a five-star hotel. Give
other details of your journey and facilities you require there. Sign your name as
Leela/Mohan, C/5, Assam.

Answer:

Mohan

C/5, Assam

15 April, 20XX

The Manager

Globe Travel Agency

The Mall, Shimla

Dear Sir

Sub: Hotel accommodation and other facilities

I am planning to visit Shimla during the summer vacation. I intend to reach there on

16 May by the IC 308 flight and will stay there for a week. You are requested to
book a deluxe double bedroom in a five-star hotel, as I will be accompanied by my
friend. I shall also need a chauffeur-driven car to take us in and around Shimla.

Please make these facilities available for a week, Le., from 16 May to 22 May,
20XX. A bank draft for ₹ 5000 is enclosed as advance. Please confirm the bookings
so that the remaining amount may be sent to you.

Yours faithfully

Mohan

Question 13:
 RESERVING DOUBLE-ROOM

Write a letter to the Manager of Grand Hotel, Shimla asking him to reserve for you a
double room from 5th April to 15th April, 20XX. You are Aditya / Anandhi of Mysore.

Answer:

D-2/47 Court Road

Mysore

25 March, 20XX

The Manager

Grand Hotel

Shimla

Dear Sir

Sub: Reservation of a double room

I along with my partner shall be visiting Shimla for eleven days—5th April to 15th
April to be exact. You are requested to reserve a Deluxe double room for us, for
eleven days from 5th April to 15th April, 20XX. I am enclosing herewith a bank draft
for ₹ 5000 as an advance for reservation charges and partial room rent.

This letter follows in continuation with my telephonic conversation. Kindly confirm

the booking on Mysore Telephone No. 532601.

Hoping for an early response.

Yours sincerely

Aditya
 (d) COMPLAINTS

DEFECTIVE FURNITURE

You are a member of a youth club. Recently your club has purchased some furniture
from Nawab Furniture Depot, Kanpur. But after a week you have noticed some
defects in the furniture. Write a letter to the Manager of Nawab Furniture asking
him to replace it. You are Akbar!Amina.

Answer:

Eagle Youth Club

B-69 Court Road

Kanpur

Ref.No:EYC/2020-21/4567

1 August, 20XX

The Manager

Nawab Furniture Depot

84-Railway Road

Kanpur

Sir
Sub: Replacement of defective furniture

This is with reference to order no, 93812 of a sofa set, wooden chairs and table
worth

₹ 45,000. This is to bring to your notice that on inspection of the furniture after
receipt at Club office certain defects have been noticed.

We request you to replace the furniture within a week as the club’s general meeting
is scheduled for the next week.

We hope that such mistakes will not occur in future.

Hoping for an early replacement.

Yours faithfully

Amina

Secretary

Question 16:

DEFECTIVE COLOUR TELEVISION

You are Nikhil / Nisha staying at 53, Banjara Hills, Hyderabad. Last summer, you
bought a colour television from the ‘Clear Vision’ of Hyderabad, with a warranty of 2
years. Now you discover that the picture gets blurred every now and then. Even the
sound has become defective. Write a letter to the dealer complaining about the
problem and requesting him to get the defect rectified. Also request him to replace
it, if needed against the warranty that goes with it.

Answer:

53, Banjara Hills

Hyderabad
7 March, 20XX

The Proprietor

Clear Vision

14, Palace Road

Hyderabad

Dear Sir

Sub: Complaint against CTV – MS-21

It was only last summer, 15 June 20XX to be precise that I bought a colour TV from
you. The model is Phillips CTV – MS-21 and the Invoice No. is 1487 dated
15.06.20XX. Last week it started giving trouble. I thought that the sound problem
was due to a weak signal and that it would pass, but it recurred with more
frequency. When I tried to adjust the knobs the picture got blurred. Sometimes the
colours fade away.

Since the TV set is within the guarantee period of two years, you are requested to
get the defects rectified by your service engineer. In case the set is beyond repair,
kindly get it replaced.

Hoping for early favourable action.

Yours sincerely

Nisha/Nikhil

Question 17:

DEFECTIVE REFRIGERATOR

Kumar Shanu of Bareilly has purchased a Frost-free B.L.P. refrigerator of 265 litres
from ‘Life Style’, Civil Lines, Bareilly. After a month of purchase, the freezing
section of the refrigerator has failed to function. Write a letter to the Sales Manager
of the firm complaining about it and requesting for the piece to be replaced since
there is a two-year warranty.

Answer:

26 Agra Road

Bareilly

15 June, 20XX

The Sales Manager

‘Life Style’

Civil Lines

Bareilly

Sir

Sub: Replacement of 265 litres B.L.P. refrigerator

We purchased a frost-free B.L.P. refrigerator of 265 litres from you about six
months back, vide your receipt No. C-1265 dated 10 January, 20XX. You provided
us a warranty letter for two years against any technical fault.

Having used it for about a month, we now find that the freezing section of the
refrigerator is not working properly. We are unable to get even a single eatable
fresh when kept in it. The summer season is in full swing and we are feeling great
inconvenience due to our defective refrigerator.

Under these circumstances, it is requested that the defective refrigerator may

please be replaced at your earliest in order to stop further inconvenience to us. It
will be appreciated if the new set is installed after proper testing.

Thanking you.
Yours faithfully

Kumar Shanu

Question 18:

DEFECTIVE AUTOMATIC WASHING MACHINE

You are Keerti /Karishma of 26, Mehdipatnam, Hyderabad. Last week you bought an
automatic ‘VIP’ Washing Machine from Mis Tirupati Stores, Nampalli, Hyderabad.
Now you find that the machine is not cleaning clothes properly and making
unbearable noise. Write a letter to the dealer complaining about the same and
requesting him to change the washing machine at the earliest.

Answer:

26, Mehdipatnam

Hyderabad

10 March, 20XX

The Marketing Manager

Tirupati Stores

Nampalli, Hyderabad

Sir

Sub: Complaint about defective ‘VIP’ washing machine

It was only last month, 7th February to be precise that I bought an automatic ‘VIP’
washing machine from you. The Model No. is VIP XL-410W and the Invoice No. is
2365 dated 7 Feb., 20XX.

Last week it started giving us trouble. It is not cleaning the clothes at all. In fact, the
clothes remain as dirty after the mechanical operation as they were before the
wash. Secondly, it has been making unbearable noise. Kindly send your mechanic
to examine and repair it. In case the damage is beyond repair or a serious
mechanical one, kindly replace it at the earliest as the washing machine is still
within the guarantee period.

Hoping for an early response.

Yours sincerely

Keerti/Karishma

Question 19:

DEFECTIVE INVERTER

You are Amit Chakraborty staying at 81, Chitranjan Park, New Delhi. Last month you
got an inverter installed at your house through ‘Electronical World’ of Lajpat Nagar,
New Delhi. Now you find that the inverter is not working and the local electrician
who examined it at your request has told you that it is having some technical
defect. Write a letter to the dealer asking him to replace it immediately under terms
and conditions of the deal.

Answer:

81, Chitranjan Park

New Delhi

10 April, 20XX

The Sales Manager

Electronical World

5/17, Lajpat Nagar

New Delhi
Sir

Sub: Replacement of inverter

It was only last month, 20th March, 20XX to be exact that I bought an inverter
through you and got it installed at my house. The model is SM-576-C IV and the
Invoice No. is 1679 dated 20 March, 20XX.

Last week it started giving trouble. Initially, the fans and lights would run
comfortably for 3-4 hours when there was no electric supply, but these days they
fail to make up the deficiency in the electric current and work for only one or two
hours. The local electrician was called in to examine it and he has revealed a
technical flaw in it.

Since the inverter is within the guarantee period, you are kindly requested to
replace the set at your earliest as per terms and conditions of the sale.

Please arrange a new set and send your engineer to set it accordingly.

Yours faithfully

Amit Chakraborty

Question 20:

DEFECTIVE PRINTER

Naveen Chaudhri of 105, Baily Road, Patna bought an HP Desk Jet 200 Printer from
The Computer Centre, the sole dealer of Hewlett Packard at Ranchi, for use with his
newly acquired personal computer, a month ago. Now he finds that the print quality
is poor and the ink nozzles of the print cartridge get frequently clogged. The Printer
has been given one year warranty against any technical fault. Write a letter as
Naveen Chaudhri to the dealer complaining about the same and requesting him to
attend to it.

Answer:

105, Baily Road

Patna

20 March, 20XX

The Sales Officer

The Computer Centre

Ranchi

Sir

Sub: Defective working of HP Desk Jet Printer

It was only last month, 10 February 20XX to be precise that I purchased a Hewlett
Packard Desk Jet 200 Printer from your firm vide cash memo no. 785 dated 10
Feb., 20XX. For about a fortnight it gave a very satisfactory service in my newly
acquired personal computer. Now I find that the print quality is very poor.

The impression is not clear and deep. Moreover, the ink nozzles of the print
cartridge get frequently clogged. This poor and irritating performance of the Jet
Desk Printer has also affected the quality of my work besides dampening my spirits
and mood so often.

I regret to inform you that in spite of two verbal reminders you have not sent your
service engineer to attend to the faults. I need not remind you that it is against
business ethics as the fault has occurred within the warranty period. In case you do
not attend to the fault within a week I shall be constrained to lodge a complaint
against you in the consumers’ court.

Yours faithfully

Naveen Chaudhri
 TEST YOUR SKILLS
1. Write a letter to the Managing Director, New Woodlands Hotel, Chennai
to find out the rates for conducting the XII Standard Farewell Party on
their lawns, enquiring about catering costs per head, service charges
and advance to be paid.
2. As Manager, Spring Blossoms School, Dharwar, place an order for (at
least 4 items) school furniture. Write a letter to Curzon & Co., Furniture
Manufacturers, Dharwar.
3. You are the librarian of L.W.A. Senior Secondary School, Poona. You
want to purchase a dictionary, a book on computers, a book for
preparing for competitive examinations and a book for I.I.T. entrance
examination for use of students and staff of your school. Place an
order with M/s Higginbothams, Mumbai, giving the details regarding
the mode of despatch and mode of payment.
4. Rajat Chaurasia of 62, Jai Prakash Narayan Nagar, Patna bought a ‘VIP’
colour T.V. set from M/s Better Deals, Ganga Road, Patna. After a
month he finds that the sound is not clear and the colours fade away
every now and then. Write a letter as Rajat/Raveena Chaurasia to the
dealer complaining about the same and requesting him to change the
set at the earliest.
5. S.P. Chaudhri of 160, Netaji Subhash Chandra Enclave, Calcutta bought
a frost-free B.L.P. Refrigerator of 265 litres from “Wonder Home’,
Central Market, Kolkata. Having used it for about a month he finds that
the freezing section of the refrigerator is not working at all. Write a
letter to the Sales Manager of the firm complaining about it and
 requesting for replacement of the defective piece. The refrigerator
enjoys a two years warranty against any technical fault.
6. You are Anand/Akshata of Kolkata. You bought a Whirlpool White
Magic Washing Machine from M/s Electronics India, Lake Area,
Kolkata. After installation, it washed well for two months. But suddenly
the spin-dry system of the machine has stopped functioning properly
and the clothes are dripping wet even after the spin dry function is
completed according to the machine. Write a letter to Electronics India,
giving them the Guarantee Card No. and other details regarding your
complaint, asking them to attend to it/replace it. (Word limit: 150
words)
7. You are Ramneek, a student of XI class of Patel Sr. Secondary School,
Gandhi Nagar. You read an advertisement of Elite Orientations, a
leading postal education institution of Gujarat, published in The Indian
Express. Write a letter to the Director of the institute seeking
information regarding facilities, duration, fee, etc. for the CBSE medical
entrance tests.
8. You are Jatin Dass of 7, Court Road Cuttack. You bought a Singer
ceiling fan from M/s Pawan Hans Electricals, Temple Road, Cuttack, an
authorised dealer. It had a seven-year guarantee, but you discovered
after a week that the fan was not working properly. Write a letter to the
dealer asking him to replace the defective fan.
9. As Sales Manager, Rising Sim Company, Chawri Bazar, Delhi, write to
Perfect Paper Mills, Periyar (Tamilnadu) reminding them of the delay in
the execution of your order.
10.You are General Manager, Continental Industries, Mysore. Write a letter
to Newchem Plastics, a manufacturer of plastic wares, 143, Church
Road Bangalore, cancelling your order as the date of delivery has
expired.
11.You are Ashi/Ashish. The other day you bought a pair of shoes from the
Liberty Shoe House, Hazrat Ganj, Lucknow. On unpacking them you
found to your surprise that both the shoes are meant for your left foot.
Now write a letter of complaint to the Manager of the Shoe House
asking for replacement at their cost.
12.Imagine you are the Sales Manager Bright Shoe Company Agra. Write a
letter to the Purchase Officer Baluja Shoe Company, Delhi offering
some of your products for bulk sale.
13.As Sales Manager of the Washwell Washing Machines, Dadar, Mumbai,
write a letter to the Proprietor, Washing Wonder, Tilak Road, Pune,
asking him for permission to offer off-season discount to your
customers.
14.Sham Nath & Co. 586, Aram Bagh Road, Bhopal have placed an order
for two wagons of cement with Diamond Cement Works, Chanderpur
(Maharashtra). As Sales Manager, DÇW, write a letter to Sham Nath &
Co., to supply you two references as this will be your first transaction
with them.
15.You are the General Manager of Surya Steel Tubes and Pipes,
Bahadurgarh (Haryana). You had received a bulk order from Planwell &
Co., builders and contractors for supply of iron pipes of various sizes.
Unfortunately, there is a problem of short supply of electricity/labour
unrest. Write a polite letter to the customers explaining why the orders
can’t be executed by the due date.
16.Ravi Sundaram of 28 Civil Lines, Gwalior, bought a colour T.V. set from
Messrs Ram Electronics, 14 Bazaar Marg, Gwalior a month ago. Now he
finds that the sound is not clear and the picture changes to black and
white from time to time. He writes a letter to the dealer complaining
about the same and requesting him to attend it at the earliest. Write the
letter.
ACCEPTING AN ORDER
DECLINING AN ORDER