Taking the TOEIC Skills and StrategiesIeee KGESSEN Listening Practice Part1 Part2 Part3 Part4 Photographs Theme Notes sss soon V4 Mini-Tests) ons -sensnsnsnnininnnnsnsnnnnn 16 Questions and Responses Theme Notes 32 Mini-Tests = Short Conversations Theme Notes ~~» Mini-Tests Short talks Theme Notes 38 - 40 Mini-Tests Grammar Practice 1 Parts of Speech Grammar Notes 72 Parts 5 & 6: Mini-Tests 74 Tenses Grammar Notes 78 Parts 5 & 6: Mini-Tests . 80 Voice Grammar Notes 84 Parts 5 & 6: Mini-Tests 86 Agreement Grammar Notes Parts 5 & 6: Mini-Tests sos 92 Infinitives and Gerunds Grammar Notes ve tseenroarornenteneenan rsa 96 Parts 5 & 6: Mini-Tests : ~ 98 Participles and Participle Clauses Grammar Notes son vos 102 Parts 5 & 6:Mini-Tests vsnnsennninnnannnsnninnnsnnnn 104Review Test 1 108 7. Relative Clauses Grammar Notes 12 Parts 5 & 6: Mini-Tests 114 8. Conjunctions and Prepositions Grammar Notes 118 Parts 5 & 6: Mini-Tests 120 9. Modification Grammar Notes 124 Parts 5 8 6: Mini-Tests «----------eseo " " 126 10. Pronouns Grammar Notes 130 Parts 5 & 6: Mini-Tests - 132 11. Comparisons Grammar Notes . 136 Parts 5 & 6: Mini-Tests 138 12. Conditionals Grammar Notes 142 Parts 5 & 6: Mini-Tests » 144 Review Test 2 148 Final Test 152 Reading Practice Part7 Reading Comprehension Theme Notes vss 158 Mini-Tests 162 Practice Test Listening Test = 224 Reading Test . 236 Pull-out Booklet GDIntroduction i. What is Taking the TOEIC® Second edition? Taking the TOEIC* is a comprehensive guide to taking the TOEIC® Listening and Reading Test. This book can be Used as the perfect companion manual for selflearners or as a classroom text. The book is targeted for those who have experience with the TOEIC® test but are looking to improve their basic TOEIC® skills, fix commonly- made errors, and polish their English grammar to avoid simple mistakes. This book is made up of four chapters: three go over each section of the test in detail, and one is a practice test. Chapter 1 Parts 1 - 4 (Listening Practice) Each unit within the Listening Practice chapter features sample questions and answers and provides helpful hints for developing strategies to recognize relevant information in listening passages. Part 1 introduces ‘common themes featured in Part 1 of the TOEIC®, such as the home, the workplace, and puolic places. Part 2 focuses on the most common question types and provides assistance in identifying appropriate answers for each type. Parts 3 and 4 give sample short conversations and talks and focus on how to identify key points in order to answer questions. Each part features mini-tests to provide practice of the strategies introduced in this chapter. Chapter 2 Parts 5 and 6 (Grammar Practice) Lessons within the Grammar Practice chapter outline fundamental grammar points frequently tested on the TOEIC®. Each lesson begins with a brief explanation of the grammar target including key points and particular structures of interest in the TOEIC®. The lessons also provide exercises based on the format of TOEIC® grammar ‘questions, which allow students to practice their understanding of the grammar points. These questions match the target grammar of that chapter or review previously learned grammar points. The questions match the real TOEIC® in subject matter and difficulty. After six lessons, students may measure their progress with review tests. ‘There is also a cumulative final test at the end of the chapter. Chapter 3 Part 7 (Reading Practice) ‘The Reading Practice chapter introduces sample texts to familiarize students with the kinds of materials they will encounter on the TOEIC’—such as emails, letters, brochures, tables, chat room excerpts, text messages, atticles, and reports—together with examples of the kinds of questions students may expect to find in this part of the test. The mini-tests provide extensive test pra using the format of questions found in Part 7 of the TOEIC*. Chapter 4 Practice Test ‘The Practice Test chapter provides students with a full-length test including 100 listening test questions and 100 reading test questions. ‘An answer key and MP3 files are provided for all the test questions. For the listening sections, transcriptions of all passages and questions are available, as well as explanations for Part 5 & 6 questions. There is also an accompanying application for this book. The app will enhance the learning experience by providing more ‘customized practice for students. This will allow students to truly focus on their areas of weakness, ‘The simplified grammar and theme-based texts of Taking the TOEIC® provide intermediate to upper-intermediate students with access to TOEIC® practice materials appropriate for building their test-taking skills without the frustration of encountering overly complicated vocabulary and grammar structures. Taking the TOEIC* builds an excellent foundation for students starting preparation for the TOEIC® test.Why Taking the TOEIC® Second edition? The second edition of this series is meant to reflect the recent changes made to the TOEIC® in 2016. Therefore, students of this book will have access to the most up-to-date question formats. This series supplies plenty of examples of the new question types to prepare students thoroughly for these changes. However, besides focusing on the new question types, we have also selected the most common themes and questions found on the test. Each and every question in this book was written by native English speakers who have years of experience with the TOEIC test, bringing you a native speaker's tips and tricks to achieving a high score on this test. Taking the TOEIC* Second Edition also introduces a brand-new feature—the Taking tne TOEIC* mobile application—to help students study better for the TOEIC®. Key Features of the Book ee caeu Words & Expressions. Each part of Taking the TOEIC® includes a |“ « counter Words & Expressions section which = decorations «flower arrangement highlights vocabulary and expressions «kitchen appliances, ‘that are common in that part of the test. lamp + sfa/eouch a + tobe stored /T3 Answers ta express uncertain are very common. ‘Tips are presented throughout the book to provide learners with iExpectancivers Bee theses quick tips and shortcuts to solve difficult questions that frequently pa ed confuse test takers. “imo sure” What to listen for What to look for ~ Where is the conversation taking place? Atadod | - Who will attend this meeting? Shareh ~ Why has the man come? Torequ\ | - What will happen at the meeting? Voting 4 = What will the man probably do? Come b} ~ What is the purpose of this letter? To encot In some sections of the book that deal with longer and more complicated passages, you will see What fo listen for €or What to [ook for sections under sample passages. These help students familiarize themselves with possible questions that might come up for that passage as well as what to look for in a cortect answer to these questions.Gite torus Theme Notes Look at the pictures below. Mark or / in the boxes. nave ey p19 A House (Two women are planting some herbs (D_ Twowomen are watering some plants, Grammar Notes 1 Present: Simple, Progressive, and Perfect, A. Use the present simple for routines, habits, or things that ae always tre. The the time adverbs every week, usualy regulary, always, general often, and freq Use the present progressive (om/are/s + ing for an unfinished action. often| ‘nom, curently, presently atthe moment and right now. Use the present perfect (have/has + past participle fora station in which th ‘ast havea result in the present. The present perfect often goes with jst, not time second time, this week, and 0 fa. + He tokes the subway to work every day. (regular activity) +l sually go to the gym in the morning + He is attending a meeting ight now) + im currently watching a movie at the moment. Cant call you back? + They have scheduled the meeting for next Thursday. ines —— Following each part, students will be given MiniTest_ mini-tests with lots of practice questions that Listen to the questions and choose the best answer. can be answered using the new Taking the TOEIC® app. Students can send their answers to ‘A Questions with an Interrogative their teacher, who can see in real-time how well students understand the material SB. © © SG2”~ 6 «© $6. » o © SB4" wo © SOBs 7 o © At the beginning of Parts 1 to 4 and 7, Theme Notes present the reader with sample questions and passages that are most common in that part of the test. In Parts 5 & 6, Grammar Notes present important grammar points and explanations with examples to illustrate each point, as these parts focus on the test taker’s knowledge of grammar. The grammar notes you find here are about the most common grammar questions on the TOEIC® and are absolutely essential for students to learn.ian A 049 ‘ai Throughout the book, students will see an App icon accompanying the MP3 number. Those studying with Taking the TOEIC® will have access to a new Classroom Response Application, enhancing their learning experience. This application will improve students’ scores much more drastically than the traditional method of only using a book. App Features For classroom users: Teachers can create an interactive classroom using this book by having students answer questions in real-time. Answers are delivered instantly to the teacher, showing them exactly where students are struggling and excelling. This allows teachers to target their students’ weaknesses. Teachers can choose topics based on the areas that they would like to work on. The application will provide questions based on that question type to drill students. Teachers have complete control over the type and number of questions they use. These questions are delivered to the student's smartphcne/tablet/PC, and answers will then be reported back to the teacher. On the teacher's website, teachers will be able to view and print out individual student records or entire class reports. For self-study users: Self-study users may use the app to access the MP3s. The students will also be able to use this app to gauge how well they are doing by using the question database and practice lots of different questions, focusing on parts they frequently get wrong. Students can figure out which parts they need to work on by checking their scores on the student website. How to get the app: Google Play Store: "Classloop" Apple App Store: "Classloop” il Website Features (www.classloop.net) Through the website, teachers and students can view detailed reports of their results and progress as they use Taking the TOEIC. The site gives recommendations about areas for improvement and additional practice questions. In addition, teachers can make customized TOEIC tests from an available pool of question,10 iii. 2016 New TOEIC? - Changes and Updates Educational Testing Service (ETS) created the TOEIC® test in order to gauge how well some people speak English. As more and more people are becoming familiar with the test, there is a push to further challenge test takers while maintaining the general difficulty of the test. In 2016, the TOEIC* underwent changes to its questions and question types while maintaining the original set-up of the TOEIC®, The scoring system of the test has also remained the same. Changes to the test include: Part Task Question No. Question Changes Listen and choose the best Part 1: Photographs description ofthe picture 6 ‘Number of questions changed (10-6) provided. LUsten and choose the best Part 2: Questions and Responses | response to the question 25 [Number of questions changed (30 -»25) or statement provided. Number of questions changed (39 -» 39) Conversations now may include three speakers caer esa ‘Twonew question types introduced! conversation and ansver | (15 Conversations) |: !leation question ~ Questions that refer toa ‘comprehension questions enversations) | “direct quote from the conversion and question, based on the conversation, their meaning (often not litera) 2. Graphic question -A simple graphics provided Inrelation to the conversation, which must be sed to answer a question Part 3:Short Conversations ‘Two new question types introduced: LUsten toa short talk and 1. Implication question - Questions that refer to fmeneretecteheron 30 a direct quote from the talk and question their Part 4: Short Talks Sane he (10 Talks) ‘meaning (often not litera ree 2. Graphic question ~A simple graphic is provided Intelation tothe talk which must be used to answera question. Gee ulated) Part Task Question No, Question Changes. CChoose the best word or Pert Stincomplete Sentences, | Choos he Poser 30 [Number of questions changes (40-* 30) Number of questions changed (12-* 16) ‘choose the best wor, 6 + (Each passage contains 4 questions) Part :Text Completion phrase, or sentence to fil (épassages) | ach passage: bee! eed New question type introduced: Choosing the sentence that best fits the text. sa ‘Two new text types have been added: oe 1. Excerpts from online chats eeeepecrndarener | (20Single Passages | 2-Textmessoges Pan 7:Reading Comprehension | suestionsbasedonthe | 2DO¥blePase9es |» new question type has been added: 3 THplePossa9e) | Fin the best poston forthe provided sentence. ‘Triple passage sets have been acded, passaaets) ‘Among these physical changes to the questions and passages, more diverse accents will be used in the recordings, such as American, Canadian, British, and Australian accents, Also, more colloquial use of the language, such as "wanna" instead of “want to" or "gonna" instead of "going to” are included in the listening passages.iv. Sample Lesson Plans ‘These sample lesson plans are designed to have those preparing for the TOEIC® work on both listening and reading skills side by side over a 16-week period. These syllabi are suitable for both classroom instruction and self-study, It can also be adjusted based on areas of strength or weakness. Lesson Plan A a Lee TT 1 [ Part 1 House, Workplace (p. 14, pp. 16-23) Parts 586 Parts of Speech, Tenses (pp. 72-83) 7__| Part 3 Workplace Dilemmas (p. 38, pp. 42~43) Parts 5&6 Conjunctions and Prepositions (pp. 118~123) 9 _| Part3 Staffing Changes (p. 39, pp.44~45) Parts 5&6 Modification (pp. 124~129) 10 _| Part 3 Daily Life (p. 39, pp. 46~47) Parts 5&6 Pronouns (pp. 130~135) 12 _| Part 4 Office Announcements 1, 2 (p. 50, pp. 54~57) Parts 5&6 Review Test 2 (pp.148~151) r 13 Part 4 Speeches/Lectures, Public Announcements Part 7 E-mails and Letters, Advertisement 16 Final Exam) Lesson Plan B Week Listening Comprehension Reading Comprehension 1__| Part 1 House, Workplace (p. 14, pp. 16-23), Parts 586 Parts of Speech Tenses (fp. 72-83), 2_| Part 2 Questions with an Interogative(p. 32,36) Part 7 Emails and Letter (9.158, pp.162-171)_ 3 _| Part3 Office Tak (P38, pp.40~A1) Parts 586 Voice, Agreement (pp. 84-95) 4 _| Part 4 Office Announcements 1, 2 (p. 50, pp. 54~57) Part 7 Advertisements (p. 159, pp.172~181) 5 _| Part 1 Businesses, Other Public Places (p.15, pp.24~31) __| Parts 586 infinitives and Gerunds (pp. 96-101), Ault enc teen Parts 586 Partciples and Participle Clauses (pp. 102~107) Parts 5&6 Review Test 1 (pp. 108-111) Part 7 Office Memos and Notices (p. 160, pp. 182~191), 7 | Part 3 Workplace Dilemmas (p.38, pp. 42~43) a iidterm Exam Part 4 Speeches/Lectures, Public Announcements poe aoe 7 oy eet eeeeen Parts 5&6 Relative Clauses (pp.112-117) 10 _| Part 2 Tag/Dectarative/indlvect (pp. 34~35, p37) Part 7 Articles and Reports (p. 160, pp. 192-201) 11_| Part3 stafing Changes (p.39, pp. 44~45) Parts 586 Conjunctions and Prepostions (pp. 118-123) Part 4 Telephone Messages, Advertisements Sea aa 12 | (p.52,pp.62~65) ___[Parts586 Motication fp. 124-129) [43 | Part Travel (p.39, pp. 48-49) Part 7 Pronouns (pp. 130=135) 14 _| Part aBroadcasts, Tours and Tips (p53, pp. 66-69) Parts 586 Conditionals, Comparisons (pp. 136-147) Parts 586 Review Test 2(pp.148~151) 15. | Part3 Daily Life (p.39, pp. 46-47 Part 7 Text Message and Instant Message Chains, Forms (p.161, pp.202~221) 16 Final ExamChapter eS Tatars} irra Part 1 ela Tae} lay Photographs Questions and Responses Ta ae Ter Lely StacyPhotographs Theme Notes Look at the pictures and mark / or X in the boxes. Answer Key p.24 rts 8 Bpressons ‘A House bookcase + busy + flower pot + patio Oo + poted plant eer [1 Aman is purchasing some flowers. + to be located ‘Aman is picking up a stick. + t0 be placed Qo cian «= to be thrown [1 Amanis walking a dog. + to sack [1 The woman is washing some dishes. [1 The man is sitting ona stool. [1 The woman is walking through the kitchen. (1 The man is replacing a light bulb. Words & Expressions B Workplace + lghe ture + fot + whiteboard = toadjust (1) The woman is stacking papers on a table. seto demonstrate «to install, (1 The woman is opening a window. » to lay cement (1) The woman is using a photocopier. + to place = tosstup (1 The woman is typing on a computer, + to snarpena pencil = to sovel + tosice . Q “ee She's opening a cabinet. She's wearing safety goggles. She's operating some equipment. (elle She's cleaning some safety goggles. 14 1 Chapter 1Businesses Other Public Places 0000 o000 ooo00 0000 Some chairs and tables have been set up outside. ‘bag has been placed on a chair. Dishes have been set on all of the tables. Blankets have been placed on some chairs. Some clothing has been placed on a mannequin. Some shirts are hanging on hangers. A shirt has fallen on the floor. A worker is folding clothes. Aman is boarding a train, A train is pulling into a station. Aman is opening a suitcase. ‘A woman is sitting on a bench on the platform. Some people are climbing a tree. ‘Mats have been placed on the ground. A tree has been cut down. Some people are waving to each other. 7 Words & Expressions + counter = spay + hanger + hook + tae = ledge = mannequin = tabletop = twareange = tobe bagged + tobe served + tobundle + topel rt + topushin + to ipe down Mord 8 Expressions 7 «audios + bench + crassa + ound + intersection = pier + platform * pou + tobe catered + tochain + todockaboat + tofix + tohang up * toline » toplant + totieashoe Listening Practice 115Mini-Tests Listen and choose the statement that best describes what you see in the picture. A House Answer Key p.24 oo 2 “@ 8 © © oo 3 a 8 © © 16 | Chapter 1LUstening Practice | 17 ' : é isydosBorous 1.08 oO “a 8 © © Listening Practice 119B Workplace Answer Key p.24 20 | Chapter 1a o a 8 © © Listening Practice | 21 a tcA “™ 8 © ad. 8 “” 8 © © ae 9. @ (@) © (O) 22 1 Chapteri 2 10. “~™ 8 © O 2 nu. “”™ 8 © © a@ 12, (A) (8) (CD) Listening Practice | 23C Businesses Answer Key p.24 a 025 1 a 6) © ©) 28 26 co ~@ (&) © 0) o 7 3. “@ (8) © ©) 24 1 chapter 1 Samaa (8) (© (O) o 08 5. “” 8 © O a 6. “® 8 © O Listening Practice 12526 | Chapter o orelem = ~ 6) © ©) Pa 035, “a 8 © © Listening Practice 127D Other Public Places 28 | Chapter Answer Key p.24 28 “@ 8 © © 2 (A) (8) (©) (OD)oo “”™ 8 © © a Ustening Practice | 29 "30 | Chapter 1 ao as “@ 8) ©a “w 8 © © Listening Practice 131 a i ]cae Questions and Responses Theme Notes Read the questions below. Mark / or x in the boxes. ‘Answer Key p.24 A Listen for which interrogative Is being used inthe question ‘The wrong answer choices oftenanswer other Interogatves. Who s the manager? (8) Bobby is. (who) {@) Inthe lounge. (Where) (0) Ithink she nice. How) 32 | Chapter 1 Questions with an Interrogative Who Listen for a person or a name in the answers. Who will be attending the marketing meeting today? (1 in conference room D. (J James got the check. (1) I believe everyone will. What Listen for an object, idea, or action, What did you think of Jason’s presentation yesterday? (1 Iwas impressed. J Inthe afternoon. (J Jason is my colleague. Which Listen fora choice between two things. Which do you think they'll prefer, the blue case or the green one? (1 trisw't on sale, either. (1 The green one, definitely. (1 Mark has the same one. When Listen for a time or time expression. When will the first applicant arrive? 1 tthink they said at 2 pan. (1 tdon't know how to apply. 0 this is my second time.5. Where Listen for a place. Where did Jim put the information about our new benefits package? (1 Ws over there in the filing cabinet. (1) The drawer on the left is locked, (1) We haven't received any packages. 6. Why Listen for a reason Why is Ms. Jones insisting that we remove the bulletin board? 1 The printing is too late, 1 She didn’t give a reason. (1 We moved last year. 7. How Listen for a manner, result, opinion, or feeling, How did the meeting go? [11 The meeting will be held at 11pm. 1 We accomplished a lot in a few hours. 1 We never met him before. B Yes/No 1. Be Listen for a description, identity, location, activities, or situations. Is housing provided by the company? Yes, moving is expensive. (No, thaven't looked at any houses. (1 Not that | know of. 2. Do Listen for facts about people, places, or things. Do you want me to adjust the total bill to include the tax? 1 ilpay by credit card, (1 That's a goo (1 Ididn’t know you knew him. lea, This type of question is usually answered with yes ‘orn, However in some cases, the yes ornois Implied and omitted from the response. Listening Practice | 33Aw c People a auesions to confien information they think hey already know. Indirect questions are «considered more polite, particularly when people areasting something about Vs {8 personal or sensitive topic, “Answers to statements often express surprise of a solution to a possible problem. 34 | Chapter Modals Listen for responses to questions of opinion or permission. Can | borrow your pen? 1 Sure, go ahead. 1 No, a pencil. (1 Yes, Il give it right back. Have Listen for responses relating to something that may have happened in zhe past. Have Linda and Robbie applied for the position yet? (J Let me check for you. () They'll be here soon. (J Just apply it to the top. will Listen for responses about something that will happen in the future. Will you e-mail the document again, please? C1 Mido it right away. (1) Next week is good. (1) Let me find my glasses. Tag/Declarative/Indirect Listen for phrases that agree or disagree with the statement, often with yes or no in tthe beginning, or a statement that provides more information about the initial remark, Tag Ques ns. Listen for yes/no or a confirming statement. Sue looks exhausted, doesn't she? (1 Milspeak to her tomorrow. [She can barely hold her head up. [F] Ididn't see it, either,2, Declarative Sentences Listen for expressions of emotion, opinion, extra information, or a follow-up question to the statement. ‘The copier is down at the moment. (J Youcan copy mine. [J There's another one on the third floor. (1) I think she is upstairs. 3, Indirect Questions Listen for specific information. Does anyone have any idea why John and Mary look so happy? [ Aren't they in here? J They have a lot of good ideas about that. [1] Mrs. Smith just announced their promotions. Listening Practice 135 sesuedsou puo suonsend 2304 IN imoMi fests MiniTests Listen to the questions and choose the best answer. A Questions with an Interrogative o os o 050 o 2@ ° ay a oa o a oe to o ost B Yes/No *@ o os 36 1 Chapter1 (a) “ (A) a) (a) 1a) “ (a) (a) (a) (a) (A) ) ” (a) (a) (a) (a) (a) “ “ “ (a) (a) (a) (a) 28 a oO ww ° me o oot o 002 o 093 oO oa 095 oo oor (a) (a) (a) “a (A) (A) (a) (a) (a) (a) (a) (A) (a) (a) “ (A) (a) (a) Answer Key p24 Answer Key p25C Tag/Declarative/Indirect ooo OB ye exueavawn (A) a) (a) a) (A) (A) (A) w (A) (A) (A) (A) (A) (8) 8) (8) (8) (8) (6) (8) (8) (8) (8) (6) (8) (8) © © © © © © © oO © © © oO oO ne 3@ ae 38 ce i) ae 36 2e 268 28 o on (A) (A) (A) (A) (A) (a) (A) “ (A) (a) (A) (A) (8) 6) (8) (8) (8) (6) (8) (8) (6) (6) (6) (8) Answer Key p25 © © © «© © © © © © © ) © Listening Practice | 37Short Conversations Theme Notes Read the following conversations, and focus on the main points. Use the What to listen for sections as a guide. / vores & Expressions A Office Talk + anal eport * invoice Mi Sandra, did you finish the design for the Pizza Palace website yet? on We Iwas almost finished, but the owner called me just a few hours ago. He said he wanted + presentation to change the concept ofthe site to something more elaborate. + rested Mi And we stil have to present their designs by the end of this week? Nonse om W:_ Well it was postponed until next Monday. | will have to spend the week redoing it and = temporary skip the department meeting tomorrow. But I'l have something fo you by Friday. Scour What to listen for + tostbmit ~ Who most likely is Sandra? Awebsite designer ~ What is the problem? minute changes were requested, ~ When is the meeting with the client? ‘Next Monday ores 8 txpesons B Workplace Dilemmas + enegy consumption enor Ws Kyle, did you order the food for the Blumstein event tomorrow night? Usually we amusement receive it the day before an event, but it still hasn't come in. + missing IM: Isnt that event next Thursday? | havent ordered it yet. + network sues Ws No, they changed the date and said they wil hold it this week. ee M: Oh, dear Let me make some call to our vendors we can get the fod by tonight, we + tocomect can get everything ready in time. en What to listen for + tooder ~ What kind of company is this? Acatering company «cay = Whats the problem? Supplies have nct arrived. ~ What will happen next? The man will cali the vendors. 38 | Chapter!_ Ey Staffing Changes _ words 8 Expressions = + applicant |W: Did you hear? Management will announce staff promotions next week. They say they + application z will amounce anew asstant manager parcoem : IMz_ Realy? Oh, fm so.nervous.| hope | get promoted + uted 3 M: But | know Gillian has been working hard the past few months. And that new help desk EGanerer) y technician has managerial experience. All three of us have an equal chance. + tohire “ Wat listen for vesaut - What will happen next week? Promotions will be announced, - Why is the man nervous? He worries that he will not be promoted. a many people have a chance of being Free D Dally Life Words & Expressions broken + t0 be aware of M: [need a new cell phone. But | don't want to get stuck with an expensive plan. + tobeout of W: Well, | got my phone at Telemart. The phone was free because | signed up for a monthly + to.come in payment plan, ioeaee M: Hmm, do they sell phones without contracts? » to need fixing/repair W: They do have pay-as-you-go phones, but the initial costs are much higher. 7 oheda bd What to listen for + toreach (someone) ~ Whats the topic discussed? Cell phones ‘ Q aust ~ What did the woman do at Telemart? Purchase a telephone ~ What is said about pay-as-you-go phones? They're more expensive at fist. Fords & Expressions E Travel cancellation «itinerary M: Betty, have you finalized the arrangements for my business trip next week? + reservation W: Yes, I've reserved a single room for three nights at the Griffin Hotel downtown. a ee aon + tobooka tour ‘M: That will make things difficult since my meetings will be at the industrial park near the tocatch a uaivtus! airport. ed + tocheck out W:_ Oh, then Il try to change the reservation to the airport branch of the hotel arg seme = toreserve aseat What to listen for + totake the bus/train ~ What will happen next week? The man will go on a business trip. «The tain/bus runs ~ What is the problem? The accommodations are too far away every. ~ What will happen next? ‘The woman will change the booking. Listening Practice | 39Mini-Tests Listen to the questions and choose the best answer. A Office Talk 3. 5. 6. What are the speakers doing? (A) Holding a meeting (8) Working on a document (©) Writing an article (©) Scheduling a meeting Why is the man worried? (A) The report could be late. (B) The deadline has passed. (C) Hes tired from working. (0) He doubts some information. What will the man most likely do next? (A). Send links to some sites (8) Forward a document (© Calla manager (0) Prepare a presentation file What is the conversation mainly about? (A) Room access (8). Recent office visitors (©) New employees (0) Messaging procedures ‘What does the man mean when he says, “I can't believe it"? (A) He thinks the woman's information is false. (8) Heis afraid something will be stolen. (©) Heis surprised by a change at the workplace. (0) He is happy to see a coworker. According to the woman, when was the code sent? (A) Yesterday (8) Last week (©) This moming (0) This afternoon 40 | Chapter 1 ‘Answer Key p.25 28 6 7. What is mentioned about the meeting? (A) twas canceled. (B)_ It will take place online. (C)_ twill be chaired by the manager. (0) Itwas rescheduled for an earlier date. 8. Why is the man worried? (A) He won't be able to attend the meeting. (8) He doesn’t know anyone attending the meeting. (C) He hasn't finished preparing for the meeting, (D) He has missed an important meeting. 9. What will the woman most likely do next? (A) Send an e-mail (8) Go tothe post office (© Help a coworker (0) Speak to the manager oo in 10. Where most likely is the conversation taking place? (A) Ina doctor's office (8) Inan office reception area (©) Ina coffee shop (0) Ina meeting room 11. According to the woman, why is Mrs. Foley late? (A) She is stuck in traffic. (8) Sheisin another meeting. (©) Her alarm clock didn't go off. (0) Her car broke down, 12. What does the man ask the woman to do? (A) Call Mrs. Foley (B) Drink some coffee (©) Make an appointment (D) Contact him2g 28 13. What will the speakers be doing? (A) Updating a server (8) Fixing a document 19 a commercial avideo 14. What does the man say about the Filmmaker X32 (A) He has no experience with it. (B) He thinks there are errors with it. {C) Itis not available yet. (0) Itis the newest program on the market. 15, What (A) Only certain people have access. (8) They are currently inaccessible. (©) They are located off-site. (0) There is no space left on them. 16. What are the speakers discussing? (A) An upcoming meeting (8) Preparations for new employees (©) Aneed for a staffing increase (D)_ New security policies 17. What does Jennifer say about the ID badges? (A) They are restricted to management only. (B) They take a few weeks to make. (©) They are needed to enter the company building. (0) They require an employee's fingerprint. 18. What will the man most likely do later? (A) Purchase new computers (8) Set up more workstations (©) Send an e-mail (0) Take some photographs mentioned about the company servers? 2 Markeson’s Printers tem Qty Price peritem Subtotal Gold Invitations 150 $1.00 $150.00 Delivey $20.00 TOTAL $170.00 19, What problem does the man mention? (A)_ A product was incorrectly labeled. (8) A delivery arrived late. (©) Abilled amount was incorrect. (0) A product was lost in shipment. 20. Look at the graphic. How much should be refunded? (A) $5.00 (8) $15.00 (©) $50.00 (0) $70.00 21, What will the man do next? (A) Attend a meeting (8) Calla company (©) E-mail a designer (D) Find a coworker Listening Practice 141 suonosionuen i0Ks € 498 i PyB_ Workplace Dilemmas o a 1. What department does the woman most likely work in? (A) Finance (8) Advertising (Q Sales 1 2. What problem is mentioned? (A) A document is missing some pages. (8) Allof the meeting rooms are booked, (©) A photocopier is not working. {D) The wrong product was sent by mistake. 3. What is mentioned about the printers? (A) They are located nearby. (8) They have not finished the order. (©) They will arrive later than usual. (0) They have made a mistake before. o 2 What issue does the woman have to deal with? (A) Being late for a trade convention (8) Handling a client's complaint (©) Dealing with an unhappy manager (© Developing an app 5. What does the woman imply when she says, "I went last year"? (A) She is in charge of airport pickup. {B) She doesn't need to go to the event. (©) She should attend again. (0) She knows what will happen at the event. 6. What will the man do next? (A) Help a coworker (8) Speak with a coworker (© Goto the airport (0) Make a speech 421 Chaptert Answer Key p25 7. What is the man comp (A) Alarge energy bill (8) Amessaging system (©) New office policies (0) Uncomfortable working conditions 8. What did the woman do? (A) Purchased some appliances (B) Sent an e-mail (©) Issued a notice (0) Cooked some food 9. According to the woman, what is being discussed? (A) Changing some company rules (8) Rearranging an office setup (©) Allowing alternative work arrangements (0) Extending the budget o 10, What is the woman unable to do? (A) Place an order (8) Update a program (C) Access a website (0) Reset a password 11. According to the man, what happened yesterday? (A) Passwords were changed. (8) The Internet was cut off. ({C) Company accounts were racked. (D) Changes to the servers were made. 12, What does the man offer to do? (A) Lend his computer (8) Solve a computer problem (C) Make a phone call (0) Find contact inform:o 35 13. What does the woman ask the man to do? (A) Help set up a room (8) Goto her office (©) Look over her work (0) Hand out some material 14, What problem does the man mention? (A) Some name cards are missing. (8) Apiece of equipment is not working. (©) Some managers haven't shown up yet. (0) A printer isn’t working properly. 15, What does the man say about the managers? (A) They are very detailed. (8). They will be arriving shortly. (©) They don't see each other often. (0) They are currently eating. 16. Where most likely are the speakers? (A) A police station (8) Astore (©) Aworkshop (0) Abank 17. What were the speakers discussing? (A) A customer comp! (8) Anew selling method (© Acompany policy (0) Anew employee 18, What is the problem with the manual? (A) Ithas not been updated. {B) It does not include the return policy. (It contains several errors. (0) Itis difficult to understand. sonosmanen vos cee Meeting Room Reservation Sheet ‘Tuesday, June 23 Room 101 Customer Service Department Room 102 Human Resources Department Room 201 Marketing Department Room 202 Sales Department 19. Look at the graphic. In which room woman's meeting take place? (A) Room 101 (8) Room 102 {C) Room 201 (D) Room 202 the 20. What is mentioned about the reservation sheet? (A) Ithas been lost. (8) Itcannot be changed. (©) Itisnot up to date. (0) Itis not completed yet. 21, What does the woman need for her meeti (A) Abigger room (8) Aportable hard drive (©) Aprojector {D) Abudget report Listening Practice 143C Staffing Changes 1, What was recently posted on a website? (A) Acontest entry form (8) Ashipping delay notice (©) Amembership rewards program (0) Ajob advertisement 2. What is mentioned about the president? (A) Hes not often on-site. (8) Hes going to retire soon, (©) Heis looking forward to hiring a new worker, (0) Heis looking closely at all applications. 3. What does the man offer to do? (A) Help review applications (8) Speak with the president (©) Design an application (0) Deliver a letter $e 4, What will happen in two weeks? (A) A product will be launched. (8) Anew position will be assumed. (C)_ Ajob vacancy will be announced, (0) Acompany ceremony will be held. 5. Why isthe woman busy? (A)_ She has meetings with management. (8) Sheis packing up her office. (© Sheis attending a training course. (0) She is promoting a new product. What does the man imply when he says, “Wve finished my work for the day"? (A) He ts quitting the company. (8) He can attend the ceremony. (©) He will be leaving work early. (0) He can help the woman pack. 44 1 Chapter Answer Key p25 o Se 7. What was announced at the meeting? (A) Anew CEO (8) An education opportunity (© Acompany party (0) A staff member's departure 8. Why is the man unsure? (A) He feels he is not qualified, (B) He hasn't had an interview in many years. (©) He has never met the new employee. (D) He doesn’t want to change branches. 9. According to the woman, what will happen next month? (A) An employee will retire. (8) Anew store will be opened. (©) Aregistration period wil start. {D) Interviews will begin. 10. In what industry do the speakers most likely work? (A) Publishing (B) Construction (©) Headhunting (0) Transportation 11. What is the news about Stacey? (A). She will earn a lower salary. (8) She received a big promotion. (©) Sheis transferring departments. (0) She will work ata rival company. 12. What does the woman plan to do today? (A) Renta car (8) Enter a competition (©) Hire more interns (0) Revise her résumé13, What are the men currently doing? (A). Shopping for clothes (8) Taking a picture (©) Meeting a client (D) Interviewing a candidate 14, What does the woman offer to do? (A) Tailor some clothes (B) Show some pictures () Rent outa studio (D) Demonstrate camera functions 15. What does Mr. Somerton ask for? (A) A thought process (8) Some job references (©) Asample design (0) Another model o 16. What are the speakers discussing? (A) Arésumé service (8) Ajob opportunity (© Apromotion (0) Aseating arrangement 17. What is the woman worried about? (A) There won't be many applicants. {B) There won't be enough seats. (C)_ Her résumé isn’t noteworthy. (0) The application is too detailed. 18, What does the man offer to do? (A) Help write a document (8) Talk toa manager (©) Review an application (0) Let the woman use a document 19. Why does the woman want to change their hiring plan? (A) To hire more people (8) To decrease staff turnover (© Toreduce costs (0) To vary the candidate pool 20. Look at the graphic, What method does the ‘man suggest using? (A) Headhunters (8) Community Job (©) College Referral Programs (0) Third Party Websites 21, What will the man do next? (A) Increase a budget (8) Phonea colleague (©) Create a presentation (0) Speak with coworkers Listening Practice | 45 sonorous cma I TadaD Daily Life 5. 6. Who most likely is the man? (A) Dr. Johnson, (8) A receptionist (©) Apatient (0) The woman’ assistant ‘According to the woman, why can't she come in the afternoon? (A). She has another appointment. (8) {tis too far from her office. (©) She won't have transportation available. (0) She has lunch plans. ‘When will the woman visit the doctor? (A) 9am, (8) Tam. (© 12am. (0) 2pm. Where most likely are the speakers? (A) A suit tailor (8) Aoffice supply store (© An interior design firm (0). Anarchitectural firm ‘What does the man mean when he says, "These here are a bit too large”? (A) He thinks the design is incorrect. (8) He feels he was given the wrong product. (©) Heis surprised by their size. (D) He doesn't think they will fit his home. What will the woman probably do next? (A) Arrange for another delivery (8) Show the man an inventory list (©) Visit the man’s home {D) Write down the man’s measurements 46 | Chapter 1 Answer Key p26 ° 18 7. Where most likely are the speakers? (A) Atransit station (8) An auto repair shop (© Acomputer store (0) Acar rental center 8. What is the woman worried about? (A) The price of a service (8) The location of a store (©) The schedule of a bus (0) The transportation to an event 9. What does the man offer to do? (A) Give hera ride (8) Reprint a receipt (C) Lend her his phone (0) Let her borrow a car 10. When is the earliest time the woman can visit the repair shop? (A) 8:20 (8) 830 (© 9:00 (0) 9:25 11. Why does the woman need to visit the repair shop? (A) To pick up an order (8) To fix a broken screen (©) Topick up a computer (0) Togo toameeting 12, What does the man suggest the woman do? (A) Go on the weekend (8) Call the shop (©) Do her own repairs {D) Arrive earlya o te 13. What are the speakers discussing? (A) Arecent purchase (B) A grocery bill (©) Autility bill (0) Ajob position 14, What is mentioned about the woman? (A). She purchased a home last month. (8) She has begun telecommuting. (©) She works for the electric company. (D) She has been using less power lately. 15, What is the man going to do? (A) Ask for a review of his usage levels (B) Request a discount on his next bill (©) Use the lights in his house less often {D) Have the service disconnected 2 16. Where most likely are the speakers? (a) Atacafé {B) Ata real estate agency (C)_ Atan elementary school (0) Atan architecture firm 17. What is mentioned about the apartment on Maple Street? (A)_ It was recently renovated. (8) thas an outdoor space. (C)Ithas nice views of the city. (0) Itis currently being remodeled. 18. What will most likely happen next? (A) Aphone call will be made. (8) An apartment will be viewed. (©) A café will be rented, (D) Ahouse will be redecorated. 20. 21. a ist Georgetown Bank Credit Cards AI Card 15% off enroliment at an educational institution Happy Day Card Free coffee once a month New Me Card. 10% off all online purchases Up and Away Card station purchase 5% cash back on any gas 19. Why is the man at the bank? (A) To open a bank account (8) To report a card stolen (© Toapply fora loan (0) To check the status of a request Look at the graphic. Which card will the man most likely receive? (A) An Al.Card (8) AHappy Day Card (©) ANew Me Card (0) An Upand Away Card What does the woman ask the man to do? (A) Come back later (8) Visit another branch (©) Apply for another service (D) Show identification Listening Practice 1 47E Travel 23 1, Who most likely is the woman? (A) Ahotel clerk (8) A travel agent (©) A business client (D) A coworker 2. Why does the man have to pay a fee? (A) For a club membership (B) Fora last-minute cancellation (©) Fora down payment on a room {D) Fora security deposit at a hotel 3. What does the woman say she will do for the man? (A) Make alternative accommodations (8) Transfer him to a manager (C)_ Refund the entire bill (D) Upgrade a room 4, What are the speakers discussing? (A). Off-peak season dates (8) The price of airline tickets (©) The booking of a flight (0) Airline membership application 5. What does the man imply when he says, "That's unfortunate"? (A) Heis disappointed about the unavailability of a flight. (B) He thought he would receive more points. (©) He will be late for an appointment. (0) Heis unhappy that the sale period is over. 6. What does the man ask about? (A)_ Using membership points (8) Obtaining an airline credit card (©) Booking through another airline (0) Changing to a cheaper seat 48 | Chapter 1 Answer Key p.26 3@ y % W 12. ‘Where are the speakers going? (A) Toa train station (8) Toa health center (© Toahotel (D) To an office ‘What does the man want to co? (A) Take the quickest option (8) Aska station manager (© Check a schedule (0) Use a coupon According to the woman, how long will they wait for the next train? (A) Five minutes (B) Ten minutes (©) Twenty minutes (D) Sixty minutes Where most likely are the speakers? (A) Ata train station (8) Atan airport (©) Ata travel agency (D) Ata luggage store What is the problem? (A) Abagis not on sale, (8) Aman will miss his flight. ()_ A flight is completely booked. (D) Asuitcase is over the weight limit. How much will the man most likely pay for his bag? (A) $5 (B) $23 (©) $25 (0) $50o o 50 isa 13. What are the speakers discussing? R eile Suites Hotel ~ (A). Some travel photographs - Sa (8) Acoworker’s work schedule Invoice (© Acontest prize Guest Name: Kendall Wiliams (D) Last month’s expenses Guest Number: 653452 i : Date: Jun 21 > Jun 14, What is mentioned about the man? List of Charges: (A) He often visits Alaska. = (8) He is new at his job. tem —__[Priceper night] Total (©) He did a lot of overtime last month. CityView-4nights| 120.00 | 480.00 (0) He recently went on a cruise. ae S| as Phone Call 10.0 | 15. What will the man probably do next? (A) Do research for a trip (8) Drive his car to the airport (©) Buyacamera (D) Purchase some luggage 19, Look at the graphic. How much money will the man be refunded? (A) $10.00 (8) $120.00 (©) $200.00 (D) $480.00 Tora —_| 690.00 16. Who most likely is the woman? (A) Atourist 20. According to the woman, what is the cause of (B) Astore clerk. the problem? (©) Atour guide {D) Atravel agent (A)_An incorrect phone number (8) Awrong name (© Acomputer error 17, According to the woman, what is included in (©) An expired coupon one of the tours? (A) Amuseum visit a (8) Afood demonstration (© Azoo trip (0) Ashopping trip What does the man ask about? (A) Aconvention center location (8) Alost book (©) Abusiness center {D) Ameans of transportation 18. What will the man probably do next? (A) Goto the travel agency (B) Look at the list of tours (©) Check for available dates (0) Visit an ttalian restaurant Listening Practice 149 suonosianioy uous ¢ 08 i maShort Talks Theme Notes Read the following talks, and focus on the main points. Use the What to listen for sections as a gi wee & Expressions A Office Announcements 1 enifcate + digurbance Please be advised of the upcoming annual computer system maintenance. In an effort to * educational institution * floorplan ‘minimize any inconvenience, the shutdown is scheduled for Saturday evening, beginning at 11559 pm, The system should be back up no later than Sunday at 12:55 psn. To avoid losing any + teac data, please back up your files prior to Saturday evening. Once you have done so, send an » padding permit ‘e-mail to the computer maintenance team. If for any reason the system is down longer than oes expected, you will be notified at the e-mail address provided. Management extends their » tominimize sincere thanks to all employees for their cooperation. * totake advantage of What to listen for ~ What is the purpose of this announcement? To announce system maintenance ~ What should the listeners do? Backup their files ~ What will happen if the update takes longer? Staff will be informed by e-mail, B Office Announcements 2 V jaa & Expressions attendance Now, before we end this meeting, Id like to discuss a big change that will take place next : a week. Starting Monday, we will no longer be using time cards to record our work hours. Thanks to the hard work of the IT team, we have now been able to butld it into our oe messenger system, Many have complained that the machine we used was incorrect, so this * untiited will fix that, We will be holding a short meeting with each department about how to punch in ane and out each day on it. I'l send you an e-mail after the meeting with the times when we will = toconclude visit each department. What to listen for - What is the topic of the announcement? A change in the time recording system ~ Why is there a change? ith the previ fem ~ What will happen after the meeting? A le will be distributed. 50 | ChapterC Speeches/Lectures Welcome, everyone, to the third annual company picnic. It has always been a lot of fun organizing and participating in this event. | hope everyone else feels the same, And none of itcould have happened without the help of the planning team. Now, for this year’s picnic, ‘we have been able to get the band The Gray Mice to play for us today. After their performance, we'll be playing some games, Last year's sports events were so popular we have added more, so | hope everyone enjoys them. What to listen for = Who most likely are the listeners? Company staff ~ What event is taking place? Acompany picnic What will happen next? Aband will perform, D Public Announcements ‘Attention, all Harriet’s Jewelry customers. Beginning next Monday and for the next month, ‘we will have our winter holiday hours. This will give you plenty of time to find the perfect present for your loved ones, Stil not sure what to get them? Have one of our representatives help you pick it out, Just answer our special questionnaire, and we will figure out the kind of present your special someone would like. And if we're wrong? Don't worry, we have a 100% money-back guarantee, So come on in and find that gift today! What to listen for ~ What kind of business is this? Ajewelry store = What does the speaker ask customers to do? Complete a survey ~ What does the speaker offer customers? A full refund guarantee Tae | iw 8 gression, achieverent + anardee + notable + product launch + sonifant + wnbeatable wre + mention + wrecognie ‘ei p0us 73206 I ‘Words & Expressions demonstration = promotional item + toavold = toencourage = cohand out + sohead/hurry over Attention. = duet 1 Rest assured (that) Listening Practice | 51Words 8 Expressions 10 allback = to expedite ' at your earliest convenience + Please be advised (that) tests xeon authentic » canpaign = commercial + drawing = nowonder = torecord 52 1 Chapter E Telephone Messages ‘Thank you for calling Dynamic Bank's credit card service center. You have reached us after regular working hours. Our standard hours are Monday through Friday, 7 am. to7 p.m. However, if this is an emergency, one of our highly trained representatives will assist you. For lost or stolen cards, press 1 now. Ifyou encounter difficulties with the approval of a purchase, press 2 now: Depending on call volumes, you may experience a short walt. Rest assured our representatives are working to answer your call as quickly as possible, Thank you a calling Dynamic Bank, in for What to listen for ~ Why would a caller hear this message? The business is not currently open. ~ What should callers do about a lost credit card? Press 1 - Why might callers have to wait? Because many people are calling F Advertisements Have a passion for cooking? Then come down to the Brick Oven Restaurant and Grill and put your passion to work. We are looking for someone to work the evening shift. We prefer, someone who has at least 2 or 3 years'kitchen experience, though no formal training is required. Applicants will be asked to go through a regular interview anda cooking, ‘demonstration in the kitchen. For information on the position and an application, visit our ‘website at wwwbrickoven.com. What to listen for ~ What type of busines: restaurant ‘The person may have an ~ What happens after someone applies? The person may have an interview ~ Where can people apply? OnawebsiteG Broadcasts Welcome to WOG Radio's weekly business news. !m your host, Gerald Montenegro. Today's story is about Marcello Beverage Company, a leading children's juice manufactuter, which has announced plans to build another factory in Lambertville. Business experts say this move isin anticipation of the company expanding globally. The recent success of its new all: natural yogurt drink line has given the company the confidence to try out new markets. Marcello Beverages will begin a digital advertising campaign in Spain and France in July. What to listen for - Who is Gerald Montenegro? Aradio host ~ What is happening in Lambertville? A factory will be built. ~ When will advertising begin overseas? InJuly Tours and Trips ‘Thank you for coming to the tour of the Caribbean Coffee Company's processing plant. | know everyone Is probably very excited to see how the country’s number-one seller of coffee makes its beans. On today's tour, we will show you just that. We will start with a small documentary about our plantation before we head for the bean processing room and then packaging, At the end, we will go to the taste-testing room, where you can taste our classic flavors, plus some that we haven't put on the market yet. All of the blends you try today will be on sale in our gift shop at a special tour member price, so make sure to stop by there. What to listen for ~ Where is the talk taking place? Ata factory ~ What will the listeners do at the end of the tour? Sample coffee ~ What is mentioned about the coffee? Some flavors are not in stores yet, Samim ‘Words & Expressions + charity event + festival + merger + studlo + to combat + tojoin + toprase ‘Words & Expressions, + botanical garden «harbor + processing plant + sanitation + toapproach + to pickup + tostelize Listening Practice | 53 ones uous #106 aE