Counselling Guiding Document (Frequently Asked Questions)

Section 1 – About the Training Program

What training is Sarthak provides training for 3 months and includes following
provided by components:
Sarthak? 1. English Speaking, Computers, and Personality
Development (Soft Skills) for 1.5 month
2. Training of how to work in Retail (Sales), Hospitality (Hotel
Industry), and IT sector (Computer Jobs)
3. We also prepare candidates to face interviews
What is the fee of Training is provided free of cost to trainees.
training program?
What if I need direct We will test you on basic understanding required for getting a
job? job. If you pass that test, we will provide direct placement
opportunity. But, if you don’t clear you need training to get
selected and work continuously.
Just getting a job is not the solution.
You also need to learn how to perform and grow in career.
I don’t know We provide Basic English Speaking training in our classes, and do
English, how will I lots of practice, to ensure everyone can learn it. The objective is
learn? to provide English training, so…
 You can speak small sentences in English (Good Morning,
Good Afternoon, My name is….)
 Read Instructions in English (Pull-Push/ Toilet – Ladies-
Gents/ Entry-Exit)
 Understand what someone is saying (Introduce Yourself)
Why I need to learn Today understanding of computer is highly required
computers?  We teach how to operate computer?
 Different parts of computer.
 Typing, Editing, and Saving Word Documents
 Data Entry, Edit, and basic formula in Excel
If someone wishes to learn more, we provide additional classes in
Internet search, Power-Point Creation and others.
What is taught in We all have family and friends. Also, after getting a job, we get
Personality workplace colleagues (people working with us).
Development (Soft And, to manage us at all the 3 fronts (Family, Friends, and
Skills)? Workplace), we need to learn a few skills, so as everyone likes us
and we get well with everyone.
Example, How to Communicate with others, How to manage our
time, How to become responsible and many more.
What is Hospitality? Hospitality means Hotel Industry.
In Hospitality training trainees are taught about
 Hotel Industry
 Various types of hotels and restaurants
 Basic tools used in hotel industry
 Etiquettes of hotel industry
  Practical classes in Hospitality lab
What is Retail? Retail means sales job in stores and outlets.
In Retail trainees are taught about
 Various types of Sales stores
 How to deal with customers
 How to sell product
 Basic etiquettes of sales jobs
 Practical classes in Retail lab
What is IT? IT means computer related jobs.
In IT trainees are taught two skills:
 To deal with customers on telephonic calls using data
from Computers
 To do data entry work on computers
 Practical classes in computer lab
How preparation for Trainees are prepared for facing interviews by:
Interviews is being  Practicing how to respond to various questions in
done? interviews
 Practicing self introduction for interviews
 Revising various aspects learned in IT/ Retail/ Hospitality
training
 Preparing resume of candidates

Section 2 - Points to be highlighted by Trainers while Counseling (About the

Training Program)

1. We provide Practical Training Classes, so you get opportunity to learn by doing,

rather than just reading through books. We conduct various activities with
trainees to help them learn the concepts and practice it.
2. We follow Committee System in training classes, such as Attendance Committee,
Discipline Committee, Notice Board Committee, English Speaking Committee,
Revision Committee and others. Trainees head these committees and learn to
manage the assigned works through their class-mates. It is just like Monitor
system in schools.
Example: If you head English Speaking Committee, you have to ensure that
everyone in class speaks in English.
3. Every Saturday, we conduct Activities such as Parents Workshop, Exposure Visit,
Guest Lecture, Motivational Sessions and others.
 Parents Workshop – We invite parents to centre and interact with
them and discuss trainee’s progress with them. Also answer, if
they have some questions.
 Exposure Visits – Trainees are taken to various Corporate Offices/
Organizations and are shown workplace from inside. They observe
how various people work in different organizations.
 Guest Lecture – Employees and various persons visit centre
interact with trainees and teach them different skills required for
 getting a good job.
 Motivational Sessions – Motivational videos are shown to trainees
or an inspirational story is shared with them to motivate them to
get a good job, become independent and support their families.
4. Mix of Practical Classes, Committee System, Activities and regular training
prepare candidates well for Working life.
5. We conduct Regular Assessment to check their progress and conduct Revision
Sessions for them on every 3-4 days.
6. Trainees mark their daily attendance through Biometric Machine. They punch
their thumb-prints on machine and their attendance gets recorded.

Section 3 – About the Employment Prospects

What type of job will be Sarthak will provide placement opportunity in private
provided by Sarthak? organizations of Hospitality, Retail or IT sector.
We do not provide opportunities in Government sector.
Selection in job depends on how well trainee performs in
Interview Drive.
What is the starting salary It depends on the job profile and company but we look for
for a job? at least Rs. 5000-6000 starting salary for trainees having
no previous job experience.
In case of having work experience they can get more
depending on his/her experience and skills.
What is the location for It depends completely upon Job Requirements available.
Job? However, most of the time we place candidates in their
cities only.
What are the types of job In Retail Sector, we have two major jobs of:
in Retail Sector?  Customer Sales Associate
 Store Operations
What are the types of job In Hospitality Sector, we have two major jobs of:
in Hospitality Sector?  Housekeeping Attendant
 Food & Beverages Steward
What are the types of job In IT Sector, we have two major jobs of:
in IT Sector?  CRM Domestic Voice
 Data Entry Operator
Do the employers provide It varies according to companies. Mostly, residential
the residential facility for facility is not provided by employers.
us?
Do employers provide pick It varies according to companies. Mostly, pick and drop
and drop/ transport facility is not provided by employers.
facility?
What are the working It depends on company and job profile. Mostly, working
hours, in general? hour is minimum 8-10 hours & maximum 12 hours.
Can you tell the name of In IT/ITes we provide jobs in employers like Aegis, Wipro.
company where you In Organized Retail we provide jobs in Vishal Mega Mart,
provide job according to Reliance Fresh, Max, Westside, H &M, and Marks &
different sectors? Spencer etc.
In Hospitality we provide jobs in KFC, CCD, Costa Coffee,
Lemon Tree Hotel, Le- Meridian, and Ginger Hotel etc.

Section 4 - Points to be highlighted by Trainers while Counseling (About the

Employment Opportunities)

1. We provide Practical Training Classes, so you get opportunity to learn by doing,

rather than just reading through books. We conduct various activities with
trainees to help them learn the concepts and practice it.
2. We provide opportunity to learn how your workplace and job role would be like,
through direct experience in Exposure Visit.
3. We provide opportunity to interact and resolve your queries of job roles in Guest
Session by Industry representatives.

Section 5 - General Queries

Who can get training at We screen candidates based on 4 criteria:

Sarthak? 1. Age – 18 to 30 Years
2. Qualification – Minimum 10th Passed
3. Must Have Disability Certificate
4. Must be Willing to Work (After successful
completion of training program)
If candidate is not 10th pass In this case we are not supposed to take candidates for
and does not fit in the age training as companies do not hire/appoint candidates
criteria then what is the above 30 yrs of age and companies look for candidates
way out to help who are at least 10th passed. But yes if we find any
candidates? employer who is ready to hire such candidates we will
definitely contact them and place accordingly.
What documents needed The documents which are needed are:
for Enrolment in Training  Disability certificate
program?  10th mark sheet/ certificate and above
 Aadhaar card
 4 passport size photographs
Does Sarthak provide We do provide hostel facilities at two specific centres
hostel and food facility? (Gurgaon & Faridabad only).