 Student and Lesson Information Section

 Student Name: This shows your student's registered nickname from RareJob's

database as well as his chosen lesson time.
 Current Date and Time: This will allow you to monitor the current time. It follows the
Philippine Standard Time format.
 Refresh Button: Click this button to refresh the Lesson Room if you encounter
issues in connecting with your student.
 End Call Button: The refresh button will change into the End Call button upon
reaching the lesson's 25th minute. Click this button to subtly prompt your student that it is time to
end the lesson.
 Student's Status: This shows whether your student is already in the Lesson Room.
 Lesson Countdown Timer: This will allow you to know how much more time you
have for your current lesson.
 Video and Lesson Room Controls Section
 Tutor and Student Video: This area will allow you to see your student if his/her
video is on. You can also view how you look via video through the smaller screen.
 Volume Control: You can adjust the volume of the audio by sliding the bar.
 Video Switch: You may switch your video on or off simply by clicking this button.
 Mute Button: In case you need to mute your audio, just click the microphone button.
 Lesson Room Settings: You may select and confirm which camera and microphone
will be used for the Lesson Room.
 Skype Button: This will allow you to call your student via Skype if there are
problems with the Lesson Room. Remember that this is only available if the student has a registered
Skype ID.
 Chat Section
 Edit Message Function: After sending a message to the student, you may still edit
its contents.
 Remove Message Function: You may delete a message that you already sent via
Chat Box.
 Chat Box: This is where you can type your message to the student. Hitting "Enter"
on the keyboard will send your message to the student.

1.) Which browser should the tutor use in accessing the Lesson Room?
- Mozilla Firefox- Internet Explorer- Safari- Google Chrome
2.) Which device/s should the tutor enable in the browser settings to fully use the
Lesson Room?
- Camera and Microphone- Microphone and Speakers- Camera and Mouse Keypad- Mouse
and Keyboard
3.) What is the purpose of the environment check?
- To check the tutor's background noise to avoid possible claims.- To secure proof that the
tutor has no device issues.- To ensure that all devices are working properly.- To ensure that
the tutor is available for the lesson.
4.) To determine if you can conduct the lesson via Skype, ALL of these conditions must
be met EXCEPT:
- Lesson Room troubleshooting steps did not work- The Skype button is available- Depends
on the tutor's preference- The student agreed to have the lesson on Skype
5.) What is the purpose of the "View Chat Log" button in the Tutoring Notes page?
- To use the chat history as reference in making the Tutoring Notes.- To serve as proof
when filing a trouble report should there be a need.- To help you decide on what material to
choose for the next lesson.- To view the chat history as a guide in conducting the self-
introduction.
6.) Upon refreshing the Scheduler, the tutor noticed that the previous student cancelled
the lesson and a different student is booked. Since the tutor already entered the Lesson
Room, what should the tutor do?
- Refer the new student to RareJob's Customer Support and advise to wait for further
instructions.- Exit the current Lesson Room and enter the new Lesson Room indicated on
the Scheduler.- Contact the Tutor Support immediately to share your concern and wait for
further instructions.- Refresh the tab immediately and wait for the new student to enter the
same Lesson Room.
7.) If the tutor encounters sudden connection issues and cannot cancel the lesson
through the "Manage Schedule" page, the tutor should:
- Contact RareJob's Tutor Support right away to request for cancellation.- Contact
RareJob's Customer Support after the lesson time to request for cancellation.- Contact
RareJob's Customer Support right away to request for cancellation.- Contact RareJob's
Tutor Support after the lesson time to request for cancellation.
8.) What is NOT a reason for having an inactive "Enter Lesson Room" button?
- The student is offline and has not entered the Lesson Room.- It is more than five minutes
before the lesson time.- It has been more than five minutes after the lesson.- It is the
Lesson Room of your class on the next day
9.) What is the purpose of the red phone button?
- To immediately end the call and exit the Lesson Room.- To politely prompt the student that
the lesson time is finished.- To subtly remove the student from the Lesson Room.- To report
to CS that the student wishes to extend the class.
10.) What should you do if you see this message: Lesson Room Connection Failed?
- Click the refresh button. Copy the URL of the Lesson Room and reload using a different
browser.- Close all other Lesson Room windows or tabs and check the stability of the
connection.- Conduct a Lesson Room Environment Check and make sure that all devices
are working.- Restart your computer and open Lesson Room using the latest version of
Internet Explorer.
11.) Which of these is true when formatting Lesson Room chat messages?
- Enclose text with: *asterisks* to display text in bold; -hyphens- to display text in italic.-
Enclose text with: ^carets^ to display text in bold; _underscores_ to display text in italic.-
Enclose text with: ^carets^ to display text in bold; -hyphens- to display text in italic.- Enclose
text with: *asterisks* to display text in bold; _underscores_ to display text in italic.
12.) In the event that the student is not present, arrange the following steps based on
what you should do:
1. Mark the student as "Absent" if the student is not available until after the lesson time.
2. File a "Student is Late" report if the lesson time has already started and the student is still offline.
3. Monitor the Lesson Room and conduct the lesson immediately once the student enters the Lesson Room.
4. Close the Lesson Room tab.
- 1, 4, 3, 2- 1, 2, 3, 4- 2, 3, 1, 4- 2, 1, 4, 3
13.) True or False: For lessons which are more than 25 minutes, both users must exit
the current Lesson Room on the 25th minute and transfer to the next Lesson Room.
- False- True
14.) True or False: If the student wants and insists on using his camera but has not set
it up yet, refer them to RareJob's Tutor Support right away.
- True- False
15.) True or False: For the chat history of lessons that are more than 25 minutes, tutors
may refer to the "View Chat Log" of the previous lesson since it will no longer reflect in
the next Lesson Room's chat box.
- True- False

PREPARE for the Lesson

 Conduct an Environment Check to ensure that your devices are working properly.
 Refresh the Tutoring Notes page around 5 minutes before the start of the lesson to check for
any last-minute schedule updates.
 Make sure that no other Lesson Room windows or tabs are open before proceeding to your
scheduled lesson.
 Click the "Enter Lesson Room" button under the Student Information section as early as five
(5) minutes before the lesson to give ample time for the Lesson Room to connect.
 Wait for your student to enter the Lesson Room

Student is not PRESENT

Lessons through Skype
If technical problems persist after troubleshooting and the Skype button is available in the Lesson
Room, you may ask your student if he/she would like to have the lesson on Skype instead:

 If the student wants to proceed with the lesson through Skype, click the Skype button to
initiate the call.
 Proceed with the lesson as soon as the student answers your call.
 If the student doesn’t answer after three (3) call attempts, send this message via Skype chat
box:
"Good day! I am your RareJob tutor for this lesson. I’ve been calling you but I haven’t received any
response. Please send me a message or give me a call when you are ready to take the class. I will be
waiting for you until the end of the reserved lesson time. Thank you!"
 Keep contacting the student and monitor the student’s status until the end of the reserved
lesson time.
 If the chat box is still available two (2) minutes before the lesson end time, send this
message to the student:
"Hi! I have waited until the end of the reserved time, but I didn’t receive any response from you. I hope
that we can have another lesson next time. Thank you and have a good day!"

Should you encounter issues with the Lesson Room, this message will appear:

Student CANCELS the Lesson

If the student cancels the lesson before the lesson time, the Enter Lesson Room button will already
be inactive. Should you already be inside this Lesson Room, exit it immediately and refresh your
schedule page to check your updated schedule.

If the student requests to cancel the lesson during the lesson:

 Acknowledge his/her request by sending the following message via chat box.
"I'm confirming your request to cancel this lesson. In case you change your mind, you may enter the
Lesson Room again, and I will be here to conduct the lesson within the reserved time. Thank you and see
you next time!"
 Monitor your student's status UNTIL THE END of the lesson time. Do not exit the Lesson
Room until the lesson time is over.
 For consecutive lessons with the same student, you must still enter the next Lesson Room to
monitor the student's status in case they change their mind.

Accomplish the Tutoring Notes by following the feedback format found in the material's Tutor
Guide. You may refer to your chat history by clicking the "View Chat Log" button found in the
Student Information section of the Tutoring Notes.

SOPs Before the Lesson

Step 1: Open your lesson slots through the RareJob tutor site. Just log in to your account with your
registered email address and password.

Step 2: Confirm your attendance. Click the Standby button 11 to 35 minutes before your lesson
starts.

Step 3: Click on the student’s profile, and review the following sections:
1. Lesson Information
2. Student Information
3. Student Preferences
4. Previous Tutoring notes
Step 4: Based on the student’s profile, prepare the lesson materials. Prepare both the tutor's and
student's copy.

Step 5: Prepare your additional tools like the notepad, online thesaurus, and dictionaries.

SOPs During the Lesson

Step 1: Conduct the Lesson Room Environment Check.

Step 2: Enter the Lesson Room by clicking “Enter Lesson Room” button.

Step 3: Greet the student and introduce yourself.

Step 4: Confirm if the student can hear you and see your video.

Step 5: Confirm the student’s lesson request and material preference.

Step 6: Proceed with the lesson.

Step 7: Start concluding the lesson at least 1 minute before the lesson time ends.

Step 8: End the lesson by clicking on the “Red Call” button.

SOPs After the Lesson

Step 1: Accomplish the Tutoring Notes. Log the material you used in the lesson, and indicate if you
were able to finish the material or not.

Step 2: Input the new and unfamiliar words and phrases introduced, if any.

Step 3: Share your comments on the student's performance.

Step 4: Leave some notes for the next tutor. Be sure to include the following:

 your assessment of the student’s English level,

 your recommended lesson or activities,
 and other comments which you think are relevant to the lesson and your student’s progress.
Basic Tutoring Skills

1. English Proficiency

As a RareJob tutor, you must exhibit proficiencies in these areas:

 Grammar
 Pronunciation
 Fluency

★ Being proficient in English helps tutors be more effective in teaching the language.

2. Attitude

Follow these tips to create a fun learning environment for you and your student.

1. Be polite and respectful during the lesson.

Do's
 Use the honorific -san when addressing the student
 Always let the student finish talking before you say something.
Don'ts
 Avoid drinking and eating.
 Avoid bringing up sensitive topics (e.g. World War II, religion, work details, family/relationships, same-sex
marriage, and politics).
2. Build rapport and make the student feel comfortable.

Do's
 Be cheerful and have fun!
 Share something interesting about yourself.
 Take an interest in the student by asking a question or giving a comment based on the student's self-
introduction.
Don'ts
 Avoid asking personal questions (e.g. age, work details, family, and relationships).
 Avoid asking a lot of questions as if you are conducting an interview.

SAMPLE
Student: My name is Mitchy. I am an office worker in a manufacturing company. I like playing tennis
and cooking.
Tutor: Those are interesting hobbies, Mitchy-san. I also like cooking. What food do you usually
cook?
3. Be sensitive to your student’s needs and accommodate their requests.
Tips:

 Observe the student’s cues and respond accordingly.

Example: When students are confused or when something is difficult to understand, they tend to pause
or use Japanese fillers like "etto" or "ano". Help them out by repeating the question at a much slower
pace or by simplifying it for them.
  Always check if the student understood or has questions.
Example: You may ask "Is it clear?" to confirm the student's understanding.
 Keep in mind your student's preferences and follow their requests during the lesson.
Example: You may review the student's lesson request found on the student's profile and/or the tutoring
notes.“Please correct my errors proactively.”; “Please keep self-introduction time short.”

3.Focus

Being focused during the lesson makes the experience more engaging for your student.

Tips:

1. Listen attentively to your student.

o Use verbal nods.
 Give appropriate responses to the student’s statements and responses.
o Saying "very good" after the student's introduction instead of acknowledging it.
 Avoid signs of uncertainty.
o Having dead-air during the lesson.
 Ask follow-up questions.
o Ask about the student’s interests and experiences.
o Share your opinions and own experiences.
Question: Aside from school meal programs, how else can the government ensure children’s health
and wellness?
Student: The government should also make policies to increase the students’ physical activities.
Tutor: That’s right, Mitchy-san. Do you have these policies in school? What are they?

4. Time Management

★ Japanese give importance to punctuality so always start and end the lesson on time.
 Call the student exactly at the start time or at most 10 seconds before the lesson time.
 Never end your class early nor go overtime for 1 minute.

5. Ability to Follow the Lesson Flow

 6. Use of Chat Box

★ The chat box is used as a teaching aid during the lesson.

Different Uses of the Chat Box:

1. Providing the material

2. Giving definitions and corrections
o Always follow the correct format when sending corrections and definitions.
 Providing your feedback at the end of the lesson
o Feedback depends on the format prescribed in the material.
 Note: When using the chat box, remember to follow the correct grammar rules, capitalization, spelling,
and punctuation.

Standard Tutoring Skills

1. Level Adjustment
2. Error Correction
3.Effective Explanation

★ Providing brief, simple, and accurate definitions helps widen the student’s vocabulary and improve
comprehension. It must be in context or related to the topic or student’s experience. Make sure to
promptly provide it to the student.
Template when typing in the chat box:
Explanation/Definitions:
word – meaning (include a sample sentence if needed)

Example:
bath – washing one's body in a large container of water
sample sentence: I take a bath every day.

Use this website for meanings: www.learnersdictionary.com.

You may send links to online sources.

4.Giving Personalized Feedback

Template when typing in the chat box:

*Lesson Goal Achievement SCORE*
4
*Personalized FEEDBACK*

*RANGE*
tell = to say
You said: Please teach me your phone number.
Better: Please tell me your phone number.

*ACCURACY*
You said: I go to the mall tomorrow.
Correct: I will go to the mall tomorrow.

*FLUENCY*
You said: I went shopping, ETTO, it was fun.
Better: I went shopping, it was fun.