The Institute of Chartered Accountants of Bangladesh

Information Technology
Sample Question Paper

1. Which of the following was the first electric digital computer?

a. ENIVAC
b. UNIVAC
c. ALTAIR
d. IBM PC

2. Which of the following is personal computer?

a. Microcomputer
b. Mainframe Computer
c. Super computers
d. None of them

3. The Information Systems evolved over a period in recent decades. In which decade, the concept of
Strategic Information System (SIS) evolved?

a. 1970s – 1980s
b. 1980s – 1990s
c. 1990s – 2000s
d. 2000s – date

4. Which of the following is/are not a fundamental role of Information Systems in business?

a. Support of business process and operations

b. Support of decision making
c. Support of strategies for competitive advantages
d. Support of reporting to different management level

5. In transaction process system, transactions are processed in two ways: Batch processing & Real
time processing.

a. True
b. False

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6. Executive Information System (EIS) provides:

a. Information in form of reports

b. Support in decision making
c. Critical information from wide verity of sources
d. Operational support

7. Which is not a component of Information System (IS)?

a. Hardware and Software

b. People
c. Policies and Procedures
d. Internet
e. Data Resources

8. Expert systems are knowledge-based systems that provide expert advice and act as expert _____ to
users.

a. Consultants
b. Manager
c. Employee
d. Decision maker

9. Which is/are not part of Management Support Systems?

a. Executive Information System

b. Process Control System
c. Enterprise Collaboration System
d. Decision Support System
e. Management Information System

10. Which of the options below completes the sentence correctly?

Cross-functional integration is needed in today’s business environment because ______

a. management needs to be presented with a comprehensive picture of the company as a

whole
b. management needs to be presented with detailed reports on each function independently
c. management needs to be presented with reports comparing effectiveness and efficiency
of each function in the business
d. None of the above

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11. Information is the data which _____ and _____ context for end users.

a. Meaningful, beautiful
b. Thoughtful, useful
c. Meaningful, useful
d. Valuable, significant

12. Knowledge workers are people who

a. Develop and operate information systems

b. Create, use and distribute information
c. Use information that system produces
d. Preserve information

13. Information processing instructions are called_________.

a. Programs
b. Procedures
c. Software
d. Logics

14. ROM is volatile memory.

a. True
b. False

15. If one disk is failed, data can be recovered from backups automatically stored on another disk.
Which disk has this feature?

a. Floppy disk
b. Hard disk drive
c. RAID
d. RFID

16. Which software manages and supports operations of computers systems and network?

a. Application software
b. System software
c. General Purpose Application Software
d. Application Specific Programs

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17. Groupware is software that helps work groups and teams collaborate to accomplish single
assignment.

a. True
b. False

18. A software license that allows modifications and derived work is the following:

a. Shareware
b. Freeware
c. Open Source
d. Commercial

19. Which statement is wrong for open source software?

a. Allow anyone to contribute to the software

b. Development code can be used by anyone
c. One has to pay to own the software
d. It is free to use

20. What is COBOL?

a. Machine language
b. Assembler language
c. High level languages
d. Fourth Generation Languages

21. What is interpreter?

a. Translates symbolic instruction codes of programs in machine language

b. Translate high level language statement
c. Translate and execute statement in a program at a time
d. None of these

22. What is the mostly used database structure?

a. Network structure
b. Hierarchical Structure
c. Relational Structure
d. All of them

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23. Data marts are subdivided into data warehouse

a. True
b. False

24. Enterprise Collaboration System consists of ______.

a. Communication
b. Coordination
c. Collaborate
d. All of them

25. What is E-mail?

a. Electronic communication tool

b. Electronic Conferencing tool
c. Collaborative work management tool
d. None of them

26. What is Chat Systems?

a. Electronic communication tool

b. Electronic Conferencing tool
c. Collaborative work management tool
d. None of them

27. Which can integrate front end office and back end office of a business?

a. EAI
b. ERP
c. Database
d. Program

28. What does cover Marketing Information System?

a. Sales Force Automation

b. Customer Relationship Manager
c. Interactive Marketing
d. Al of them

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29. Which tool can be used to track customer online behavior?

a. Business Intelligence
b. Cookies
c. Advertisements
d. Digital billboard

30. Which one is the oldest and widely used system?

a. Accounting System
b. Marketing System
c. Manufacturing System
d. Human resources System

31. Which one is not financial information system?

a. Investment Management
b. Capital Budgeting
c. Payroll
d. Financial Planning

32. Which type of ecommerce sites offer customers an attractive web storefront?

a. B2C
b. B2B
c. C2C
d. All of them

33. Which of the following is/are example(s) of functional e-business system?

a. Enterprise Resource Planning (ERP)

b. Customer Relationship Management (CRM)
c. Human Resource Management System (HRMS)
d. Supply Chain Management System (SCM)

34. Which tool will help customers to find e-commerce site quickly?

a. Digital marketing
b. SEO (Search engine optimization)
c. Web store
d. Advertising

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35. Which of the following is/are examples of B2B ecommerce businesses?

a. Bikroy.com
b. Shopup.com
c. Alibaba.com
d. Amazon.com

36. Which of the following shall be considered as key success factors for e-commerce business?

i. Selection and value

ii. Performance and service
iii. Look and feel
iv. Advertising and incentives
v. Personal attention

a. i, ii, iii and v

b. i, ii, iv and v
c. ii, iii, iv and v
d. None
e. All

37. “Cryptocurrency and blockchain are the same thing”?

a. True
b. False

38. Which of the following typically is the largest cost in implementing an ERP software?

a. Software License
b. Hardware and Infrastructure
c. Process Reengineering
d. Change Management

39. Which of the following is/are not considered as the challenges for implementing ERP in
Bangladesh?

a. Business process standardization

b. Understanding local needs
c. Technical issues
d. Data quality issues
e. None of the above

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40. Which e-ecommerce is the wholesale and supply side of commercial process where business buy,
sell or trade with other business?

a. B2C
b. B2B
c. C2C
d. All of them

41. ______ systems are major form of electric payment system in banking and retailing industries.

a. EFT
b. ATMS
c. Check payment
d. Cash payment

42. Which is/are not a major component of a CRM application?

a. Sales
b. Marketing and Fulfillment
c. Customer Service and Support
d. Retention and Loyalty Program

43. Why does CRM mostly fail?

a. Lack of senior management sponsorship

b. Improper change management
c. Lack of or poor integration between CRM and core business system
d. Lack of end user incentives

44. Which CRM allows to analyse, predict and derive customer value?

a. Operational CRM
b. Analytical CRM
c. Collaborative CRM
d. Portal Based CRM

45. Which is a cross functional enterprise system that supports the basic internal business process of a
company?

a. CRM
b. ERP
c. SCM
d. E-commerce

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46. ______ involves the electronic exchange of business transaction documents over internet and other
networks between supply chain trading partner?

a. EDI
b. SCM
c. ERP
d. CRM

47. According to Metcalfe’s law, how many connections will be made between 12 nodes?

a. 66
b. 120
c. 60
d. 96

48. Open system is programming that serves to glue together or mediate between two separate
programs.

a. True
b. False

49. Which one is a network inside an organization that use internet technologies to provide internet
like environment within enterprise?

a. Internet
b. Extranet
c. Intranet
d. All of them

50. Which will establish secure intranets and extranets?

a. VPN
b. Terminal
c. Network server
d. Routing

-The End-

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