Rev.

01

March 2012

7400

SERVICE MANUAL

359006300
SERVICE MANUAL

Introduction

This manual describes the 7400 system functions and the allowed service procedures
for the Service technicians.

The service manual is available in English only.

The manual is addressed to all the Service centres directly authorised by ESAOTE. All
the operations described in this manual are not critical from a safety point of view.

Do not attempt to service 7400 unless this service manual has been consulted and
understood.

The enter and context menu keys are respectively indicated as ENTER and UNDO keys
in this manual.

The electric diagrams are not enclosed in this manual.

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Section Overview
This Service Manual is composed of the following sections:

• Section 1: 7400 Service Characteristics

• Section 2: Disassembling/Assembling

• Section 3: Parts Lists

• Section 4: 7400 Block Diagram

• Section 5: Configurations and Calibrations

• Section 6: Maintenance Procedures

• Section 7: Troubleshooting

• Section 8: Check Lists

WARNING In this manual WARNING identifies a risk for the patient and/or the operator.

CAUTION The word CAUTION describes the precautions necessary for protecting the
equipment.

Make sure you understand and follow these instructions.

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Table of Contents

Section Overview ................................................................................ 1-iii

Section 1 - Service Characteristics

1 Service Characteristics.......................................................................1-1
Identifying the Boards ...........................................................................1-1
System Information ...............................................................................1-1

2 Equipment ........................................................................................2-1
Disassembling Equipment .....................................................................2-1
Service Procedures ...............................................................................2-1
USB Medium and Re-Writable CD.......................................................2-1
Upgrading Disks....................................................................................2-2
Safety Test Equipment ..........................................................................2-2

3 System Start Up with Service Key......................................................3-1

4 Precautions ........................................................................................4-1

5 System Packaging..............................................................................5-1
How to Package the System ..................................................................5-1

Section 2 - Disassembling/Assembling

1 How to Remove the LCD Covers, the LCD Display and Batteries.. 1-1
LCD Front Cover...................................................................................1-1
Tools ............................................................................................1-1
Removal Procedure...........................................................................1-1
Assembly Procedure ....................................................................1-2
LCD Display..........................................................................................1-2
Tools ............................................................................................1-2
Removal Procedure...........................................................................1-2
Assembly Procedure ....................................................................1-3
LCD Rear Cover....................................................................................1-3
Tools ............................................................................................1-3
Assembly Procedure ....................................................................1-4
Batteries ............................................................................................1-4
Tools ............................................................................................1-4

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Assembly Procedure ....................................................................1-5

Spare Reference ...........................................................................1-5

Section 3 - Part Lists

1 Traceability ........................................................................................1-1

2 Parts Lists ..........................................................................................2-1

LCD Display..........................................................................................2-1
LCD Covers...........................................................................................2-1
AC/DC Adapter .....................................................................................2-1
Batteries.................................................................................................2-1

3 System Replacement .........................................................................3-1

How to Save the Internal Archive and the Clinical and System Settings of
the Original Unit....................................................................................3-1
Tools .................................................................................................3-1
Procedure ..........................................................................................3-1
Tools .................................................................................................3-2
Procedure ..........................................................................................3-2

4 Power Cords......................................................................................4-1

Section 4 - Block Diagram

1 Block Diagram...................................................................................1-1
Probe Adapter (PB) Board (B1) ...........................................................1-3
Front End (FE) Board (B2)....................................................................1-3
Probe Transmission Section .............................................................1-3
Probe Reception Section...................................................................1-3
CW Acquisition Section ...................................................................1-3
Power Supply Section.......................................................................1-3
Battery Bridge Board (B3) ....................................................................1-4
Back End (BE) Board (B4)....................................................................1-4
Keyboard Group (B5-B6)......................................................................1-5
Antenna Boards (B7-B8).......................................................................1-5

Section 5 - Configurations and Calibrations

1 Service Menu .....................................................................................1-1

Language Setting ..............................................................................1-2

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AC Filter ...........................................................................................1-2
Frame Rate........................................................................................1-2
Reset Touchscreen Calibration at Next Reboot................................1-2
Tools.............................................................................................1-2
Procedure .....................................................................................1-3
System Logo .....................................................................................1-4

2 Licences .............................................................................................2-1
Disabling Active Licence ......................................................................2-1
Demo Licence........................................................................................2-2

3 Software Release Installation ............................................................3-1

Before the Software Installation............................................................3-1
Installation Procedure............................................................................3-2
Tool...................................................................................................3-2
Procedure ..........................................................................................3-2
Problems during Installation..................................................................3-3
FPGA Rescue....................................................................................3-4

4 Thermal Printer Installation..............................................................4-1

Procedure...............................................................................................4-1

5 Printer Installation.............................................................................5-1
Procedure...............................................................................................5-1
Printing Test Images..............................................................................5-2
WScale.bmp......................................................................................5-2

Section 6 - Maintenance Procedures

1 Maintenance Procedures ...................................................................1-1

Trackball Cleaning ................................................................................1-1
Tool ..................................................................................................1-1
Procedure ..........................................................................................1-1
Battery Replacement .............................................................................1-2
Charging Procedure ..........................................................................1-3
Storage ..............................................................................................1-3

2    Safety Tests .....................................................................................2-1

Safety Test - Operating Procedures.......................................................2-3
Procedure ..........................................................................................2-3
Measurement of the Impedance of Protective Earth connection .2-4
Measurement of Earth leakage current ........................................2-4
Measurement the Enclosure Leakage Current .............................2-4

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Measurement the Patient Leakage Current (ECG cable) .............2-5

Measurement the Patient Auxiliary Current ................................2-6
Probe Safety Tests .................................................................................2-6
Procedure ..........................................................................................2-7

Section 7 - Troubleshooting

1 General Rules for Exchanging Information.....................................1-1

System Information ...............................................................................1-1
Fault Description ...................................................................................1-2
Copy of the Archive ..............................................................................1-3
Copy of the Clinical and System Settings .............................................1-4

2 Log Files ...........................................................................................2-1

Log Files Organization ..........................................................................2-1
LogParser Executable .......................................................................2-1
User Session ..........................................................................................2-3

3 Format Disk......................................................................................3-1
When Using the Format Disk ................................................................3-1
Format Procedure ..................................................................................3-2
Tools .................................................................................................3-2
Procedure ..........................................................................................3-2
Boot Configuration ......................................................................3-2
Format Procedure.........................................................................3-3
Boot Re-configuration..................................................................3-4
Burning Utility Installation ..........................................................3-4
Software Installation ....................................................................3-7
System Reconfiguration...............................................................3-9
Settings Installation....................................................................3-10

Section 8 - Check Lists

1 Check Lists ........................................................................................1-1

Technical Check List.............................................................................1-1
Maintenance Check List ........................................................................1-1

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Chapter

1 - Service
1
Characteristics

CHARACTERISTICS
SERVICE
The aim of this introductory chapter is to illustrate some of the characteristics of
the system of fundamental importance to the technical staff, in particular, where to
find the equipment status and how to keep it up to date.

Identifying the Boards

Most boards of the system are identified:

• by its Reference (950.. or 259..), which is always indicated on

the label stuck on the board.

• by the Serial Number (SN), indicated on the label stuck on

the board.

• by the Configuration Index (CI), indicated by two decimal

figures. The Configuration Index represents the HW level of
the board. The Configuration Index is loaded in specific
components mounted on each board.

Refer to the next section for information on how to disassembly the unit and
which board can be removed.

System Information
Press the MENU key and select “SYSTEM INFO” option. The unit will show:

• the model name and serial number.

• the installed release.

• the hardware ID number.

• the installed release build.

• the CI of the boards installed in the system.

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• the button to export the log files.

Note
The BIOS revision is displayed on the touchscreen at the unit start
up.

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Chapter

2 - Equipment
2

CHARACTERISTICS
SERVICE
In this chapter the required tools to access the system internal parts are listed
together with the tools to activate the Service procedures and to perform a
functional test of the unit.

Disassembling Equipment
The disassembling In order to access the system, the following tools are needed:
procedures are detailed in
Section 2 Tool Dimension

Dynamometric electric Philips screwdriver Medium and small tips

USB Alphanumeric keyboard -

The use of an electric screwdriver allows the access time to be minimized. Low
torques are recommended.

Service Procedures
Service key The service procedures that require an interaction with the unit, as for example the
P/N 8610264000 language setting, can be activated only through the service key. The service key is
provided with an USB connector and can be inserted in any of the USB ports.

The key must be inserted before switching on the unit, to be able to access to the
several service menus. If the procedure is not carried out properly, the system
doesn’t allow the access to the menu.
The symbol shown on the left is used in this manual to indicate all the procedures
that require the use of the key.

USB Medium and Re-Writable CD

To perform a complete check of the unit, it is suggested to always have an USB
medium and a re-writable CD. These tools allow the service technician to test the
functioning of the DVD burner and of the USB ports.

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Upgrading Disks
It is suggested to always have the last revision of the unit upgrading disk together
with the pertaining upgrading instructions. These tools allow the service technician
to install again the software on the unit, should it be necessary.

Safety Test Equipment

The safety tests have to be performed whenever the system composition has been
changed, either by adding a new peripheral or by having replaced boards. Refer to
Section 6 in this manual for detailed information on when to perform the tests and
how to carry it out.

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Chapter

3 - System Start Up with

3

CONFIGURATIONS AND
Service Key

CALIBRATIONS
When the system is turned on with the service key inserted, MyLab stops its
inizialization phase at the desk top, showing the tool bar on the main display and
the icons of the utilities on the touch screen (see figure below).

Service key is required

Note
If the shutdown modality has been set to “Stand By” (“General
Setup” option of the MENU key), the system forces a complete
shutdown the first time the service key is logged. The same applies
the first time the system is turned on without the service key
inserted and immediately after having used it.

To move the cursor on the touchscreen, completely scroll the trackball towards the
left side of the screen. To move the cursor back on the main display, completely
scroll the trackball towards the right side of the touchscreen.

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Place the cursor on the “Workflow” icon and press the ENTER key twice to
complete the initialization phase and activate the standard interface to access to the
system menu.

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Chapter

4 - Precautions
4

CHARACTERISTICS
SERVICE
A series of precautions that must be observed each time you perform an operation
on the system are emphasised below:

• the equipment must always be switched off before

carrying out any service operation. In the same way, all
the probes and peripherals (external monitor, printer,
video-recorder...) must also be disconnected.

• the boards must be removed when the equipment is

powered off.

• an electrostatic discharge occurring through the

contact with the operator, can irreparably damage the
electronic components on system boards, that are
sensitive to electro-static discharges: it is therefore
recommended that precautions to prevent these
discharges are taken each time a board has to be
removed/installed. In operational terms, this means:

• the machine must rest on an electro-static mat

connected to earth.

• the service technician must also be connected to the

same earth each time he removes or installs the boards.

• the boards and components must always be moved in

their special electro-static containers.

• for the service on the field, use the specific kits

including the anti-static mat.

The chapter entitled “Parts List” details the sub-assemblies that are to be
considered sensitive to electro-static discharges (ESD).
When the board is ESD sensitive, you can find this symbol on the PCB master.

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Chapter

5 - System Packaging
5

CHARACTERISTICS
SERVICE
Whenever the 7400 has to be shipped, the system has to be properly packaged
to prevent traumatic damage. The procedure below explains how to do it.

Note
The original package (composed of lateral protections, carton
cover, foam support for battery location, manual box and system
carton box) has to be stored should it be necessary to ship the
system.

Warranty will not be granted to the systems sent without

complying with the procedure below.

How to Package the System

• Disconnect and remove all probes and peripherals units from
the system.

• Close the LCD display.

• Insert the right and left protections, as shown in the figure

below.

• Place the unit with the protection into the system carton box.

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• Place the carton cover on the system.

• Place the foam support for battery location on the carton

cover.

• Place the manuals box on the foam support.

Note
All the items composing the 7400 packaging are necessary: the
system does not have to move within the system carton box.

CAUTION The system could be damaged during transportation if the above rules are
not strictly followed.

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Chapter

1 - How to Remove the

1
LCD Covers, the LCD
Display and Batteries
This chapter describes how to remove/assemble the LCD covers, the LCD display
and the batteries of the system.

In order to carry out all the removal procedures (with the exception of the battery
replacement), all connected probes, peripherals and cables must be disconnected.

DISASSEMBLING/
ASSEMBLING
CAUTION For battery replacement carefully follow the instruction provided in this
chapter.

REF 221008400 LCD Front Cover

Tools

Tool Dimension

Electric Philips screwdriver Small and medium tip

1/4 h

Removal Procedure

• Remove the two (2) little rubber plugs located on the left and
right ide of the LCD front covers.

• Unscrew the two (2) Phillips screws.

• The LCD covers are held together by tongue and groove

joints: carefully insert a thin slotted screwdriver in the slit
between the front and the rear covers to uncouple them.

• Start in the lower side and work your way around the LCD
cover loosening the tongue and groove joints.

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Assembly Procedure
Carry out the inverse of the removal procedure.

Once the front cover has been removed, you get access to LCD Display and the
Rear Cover.

REF 3900000038 LCD Display

Tools

Tool Dimension

Electric Philips screwdriver Small and medium tip

1/4 h

Removal Procedure

• Remove the front cover.

• Disconnect the two (2) ultraminiature cables indicated in the

figure below.

Fig 1: Ultraminiature cables

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• Unscrew the three (3) Phillips screws placed on the left and
right sides of the display, shown on the filgure below.

Fig 2: Lateral screws

DISASSEMBLING/
ASSEMBLING
• Rise the LCD display.

• Rise the Kapton tape and disconnect the cable.

• Remove the LCD display.

Assembly Procedure
In reassembling the display, pay attention.to correctly fit the ultraminitaure cables
between the ridges around the LCD display itself. When the cables have been
posiotioned, fix them with one drop of hot melt glue.

REF 221008500 LCD Rear Cover

Tools

Tool Dimension

Electric Philips screwdriver Small and medium tip

1/4 h

Removal Procedure

• Remove the front cover.

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• Remove the LCD display.

• Unscrew the four (4) slotted screws (two for each side) that
fix the LCD display to its bracket.

Fig 3: Bracket screws

• Remove the rear cover.

Assembly Procedure
Carry out the inverse of the removal procedure.

REF 9103316000 Batteries

Tools

Tool Dimension

Electric Philips screwdriver Medium tip

1/4 h

Removal Procedure

• If necessary, close the LCD display and turn the system

upside down.

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• Connect the unit to the mains. The unit must be OFF and
powered (the ON/OFF button on the control panel is
lighted).

• Unscrew the n.1 (one) screws that fix the battery cover.

• Remove the batteries, using the flap to slip them off.

CAUTION The system could be damaged if the above procedure is not attended.

Assembly Procedure
Carry out the inverse of the removal procedure.

Spare Reference
The spare reference includes two batteries.

DISASSEMBLING/
ASSEMBLING

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Chapter

1 - Traceability
1
The traceability of a system part is based on the Serial Number (S/N).

The Serial Number of a system part is composed of two (2) or more figures. It is
reported in a label affixed to:

• board: on the pull tabs or on the printed circuit

• unit: on the rear panel

In the following chapter all parts that are traceable are identified.

PART LISTS

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Chapter

2 - Parts Lists
2
LCD Display

REF DESCRIPTION QTY ESD

3900000038 LCD Display 1 N

LCD Covers
No cover is considered a traceable part or to be sent in advance.

REF DESCRIPTION QTY

221008400 Front cover 1

221008500 Rear cover 1

PART LISTS
AC/DC Adapter

REF DESCRIPTION QTY ESD

151004300 AC/DC Adapter 1 N

Batteries

REF DESCRIPTION QTY ESD

9103316000 Batteries 2 N

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The batteries installed in the 7400 model are manufactured by Insipired Energy
(www.inspiredenergy.com), P/N NL2024HD22.

CAUTION Do not use different batteries form the ones specified above.

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Chapter

3 - System Replacement
3
When the system has to be replaced in the field, it could be necessary to configure
the new equipment as the replaced one is, that is with the same clinical and system
ssettings and the same archive.

This operation can be done only when it is possible to access to the system
internal folders.

Note
All system licences are correlated to the ID button (Hardware ID):
make sure to have all the licences associated to the Hardware ID of
the new equipment.

How to Save the Internal Archive and the

Clinical and System Settings of the Original
Unit
Tools

PART LISTS
• Service key P/N 8610264000

• USB medium to save the archive and the settings

Procedure

• Switch the unit to be replaced on with the service key

inserted.

• Select the “Control Panel” option.

• Using the trackball select the DATA(E:) disk in the

“Address” field and press ENTER twice.

• Using the trackball select the “work” folder and press ENTER
twice.

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• Using the trackball select both the “ConfSet” and the

“Archive” folders.

• Copy the folders in an external medium.

How to Copy the Archive and the System

Settings in the new System

Tools

• Service key P/N 8610264000

• USB medium containing the copy of the “Archive” and

“ConfSet” folders of the original system

Procedure

• Switch the new unit on with the service key inserted.

• Insert the medium with the copy of the “Archive” folder.

• Select the “Control Panel” option.

• Using the trackball select the medium in the “Address” field

and press ENTER.

• Select the “Archive” folder.

• Open the contextual menu with the UNDO key and select the
“Copy” option.

• Using the trackball select the DATA(E:) disk in the

“Address” field and press ENTER.

• Using the trackball select the “work” folder and press ENTER.

• Paste the “Archive” contained in the external medium into

the local directory.

• Using the trackball select the medium in the “Address” field

and press ENTER.

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• Select the “ConfSet” folder.

• Open the contextual menu with the UNDO key and select the
“Copy” option.

• Using the trackball select the DATA(E:) disk in the

“Address” field and press ENTER.

• Using the trackball select the “work” folder and press ENTER.

• Paste the “ConfSet” contained in the external medium into

the local directory.

PART LISTS

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Chapter

4 - Power Cords
4
The 7400 system is equipped with the power cord having the following
characteristics:

Cond.
Device Socket Plug Sect. Length
#

CEE Plug IEC 60320/C13 type; CEE (7) VII type; 3 1 mm2 2,5 m
10A-250V 16A-250V

CEI Plug IEC 60320/C13 type; CEI 23-50 S11 type 3 1 mm2 2,5 m
12A-250V

NEMA IEC 60320/C13 type; NEMA 5-15 (Hospital 3 AWG 16 3m

Plug 12A-250V grade); 15A-125V

According to the IEC 60601-1 standard these cables are marked by a competent
body (TUV, UL, IMQ,..).

If these cables can’t be used in your country because of the plug, they can be only
replaced by other power cord cable having the same characteristics including the

PART LISTS
Safety mark.

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Chapter

1 - Block Diagram
1
This chapter contains the general block diagram description. The diagram shows
the relationships of each board having a unique function within the overall unit.

BLOCK DIAGRAM

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Probe Adapter (PB) Board (B1)

The Probe Adapter is the board for the connection of the echo probes: the probes
are physically connected to this board.

The board mounts n.2 (two) small connector together with the switching logic to
enable the active connector.

The main function of the board is to switch among the four probe connectors
selecting the active one for the acquisition.

Front End (FE) Board (B2)

The Front End Board carries out some fundamental functions regarding probe
managing and power supplying.

Probe Transmission Section

The board manages the transmission to the probe controlling the pulses to be
transmitted to the elements. The transmitters are individually controlled in term of
enabling, delaying and pulse shape by a dedicated FPGA.

Probe Reception Section

The board manages also the reception of the signals implementing the receiving
beam former.

The received signals are summed together, amplified, digitally converted and then
sent to dedicated RX FPGAs that implement the digital focalization.

CW Acquisition Section

This dedicated section manages the acquisition of the CW signals from their
BLOCK DIAGRAM

analogic delay to their A/D conversion.

Power Supply Section

The FE implements the power supply function distributing the supply voltage
within both FE and BE boards so that all the other needed supply voltages can be
generated. It supplies also the AT voltages for probe transmission and the standby
voltages for PC module.

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In this section a dedicated microcontroller manages the system start-up,

suspension and shutdown, the batteries and their chargers. The microcontroller
also monitors the internal temperature and controls the fans speed.

Battery Bridge Board (B3)

The Battery Bridge board connects the two optional batteries to the Front End.

The bridge includes the power voltages, the SMB logic connections and the
monitoring thermal signals.

Back End (BE) Board (B4)

The board implements several functions.

The BE board processes the RF signal through n.2 (two) FPGAs and n.2 (two)
DSPs. The first FPGA processes the RF signal and the Doppler data, the second
processes the CFM data.

The first DSP controls the processes on the two FPGAs, the acquisition sequences
and processes both Doppler data and Physio signal. The second filters and mixes
the image data.

The PC module is mounted on the BE board. The PC main functions are:

• Managing of the cine memory

• Managing of the scan converter

• Generation of signals for the two LCD displays (main display

and touchscreen display).

• Managing of the user interface in term of input from the

keyboard and output to the displays.

• Managing of the digital peripheral on the USB

• Managing of the LAN connection

• Managing of the audio signal for the speakers

• Control of the Hard disk mounted on this board

• Control of the DVD burner

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A dedicated Wi-Fi module is accommodated on the board. This module is

connected to the PC Module and to the Wi-Fi antennas.

The BE Board also processes the ECG PHISYIO analogic signal up to its AD
conversion.

Keyboard Group (B5-B6)

The Keyboard Group is composed of n.2 (two) boards.

The Keyboard board (B5) implements:

• the connection towards the main group of electronic boards.

• USB Hub for the USB connections

• n.1 (one) microcontroller for managing the control panel

keys, the encoders, the TGC potentiometers, the touchscreen
and the keyboard leds

• the control panel keys

• the gain encoders

• the n.6 (six) toggles

The Trackball Switched board (B60) manages:

• the trackball keys

• the trackball keys leds

Antenna Boards (B7-B8) BLOCK DIAGRAM

These n.2 (two) boards realize the antenna for the Wi-Fi connection.

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Chapter

1 - Service Menu
1

CONFIGURATIONS AND
CALIBRATIONS
The MENU key provides the access to the service menu. The key can be pressed in
every environment.

When the system is initialized with the service key inserted, the “Service” tab,
Service key is required displayed on the top of the menu, is added to the System and Clinical
Configuration Menu.

Place the cursor on the “Service” tab and press ENTER to confirm. The system
displays the service menu, that makes it possible:

• to choose the default language.

• to set the AC filter

• to set whether to show the frame rate on the real time image
or not.

• to calibrate the touchscreen.

• to set whether to show the apparatus logo or the Esaote logo.

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SAVE saves and activates the settings.

CANCEL exits the menu without saving the new settings.

Language Setting

This option sets the default language that can be selected among the available ones.

Note
With the exception of countries whose language is managed by
7400, all 7400 units delivered by Esaote have English as the default
language.

AC Filter

According to the mains frequency used in the country, the AC filter for the ECG
signal must be selected. This is the filter that removes the mains frequency
interference from the ECG signal.

Frame Rate

When enabled, the frame rate is displayed on the bottom right side of the image.

Reset Touchscreen Calibration at Next Reboot

This procedure sets the alignment between the touchscreen and the touchscreen
display.

The procedure is in two phases: in the first phase the operator has to confirm the
position of targets; in the second phase the operator has to validate the targets
alignment.

Note
During the procedure pay attention to touch the screen only with
the pen. Not following this rule could compromise the procedure.

Tools
• Touchscreen pen.

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Procedure
First Phase • Check this option in the service menu.

• The system displays a message stating to turn the system off

to activate the procedure.

CONFIGURATIONS AND
• At the start up, the following message is displayed on the

CALIBRATIONS
touchscreen:

• Press the button to start the calibration.

• On the touchscreen the system displays in succession a green

target with a white cross inside in different positions.

• Using the touchscreen pen, press the target at the cross

center paying attention not to drag the pen.

• Repeat the same operation for all the displayed green targets.

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Second Phase • The system displays a pink target with a white cross inside.
Using the touchscreen pen, press the first target at the cross
center.

• Once the target has been pressed, the system displays a blue
cross within the target.

• Repeat the same operation for all the displayed green targets.

• The greatest is the distance between the white and the blue
crosses, the biggest is the disalignement between the
touchscreen and its display.

• If the validation has been successfull, save the calibration and

close the procedure.

System Logo

Either Esaote or the model name can be set as logo. The default logo is Esaote.

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Chapter

2 - Licences
2

CONFIGURATIONS AND
CALIBRATIONS
When the system is initialized with the service key inserted, the “LICENCES”
option of the MENU key allows the operator to disable active licences, to activate
or to reset a demo licence.

Service key is required Place the cursor on the “LICENCES” option and press ENTER to confirm. The
system displays the following window:

The time left for demo

licence is expressed in
minutes. It is decremented
every fifteen (15) minutes

Disabling Active Licence

Both applications and options licences can be disabled. To de-activate a licence,
position the cursor on the correspondig box and uncheck it by pressing ENTER.
Press SAVE to confirm.

Note
The licence number has to be input again to reactivate the licence.

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Demo Licence
Demo licenses last five hundreds (500) working hours before expiring.

Note
The Reset Demo licence has to be installed within 2 (two) months
from its purchase.

To activate the demo license for the first time, position the trackball on the desired
field and press ENTER to check it. Press SAVE to confirm.

If at least a demo license has been activated, the “LICENCES” option of the
MENU key allows the user to check its expiring date.

Reset Demo When the demo licence is expired, it can be reactivated through the Reset Demo
licence to be inserted in the “RESET DEMO” tab of the Service menu. Once
expired, it can be re-activated five times indipendently from the enabled demo
licence.

The Reset Demo licence is always related to the system Hardware ID, shown on
the left upper corner of the licences menu.

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Chapter

3 - Software Release
3

CONFIGURATIONS AND
Installation

CALIBRATIONS
The support used to install the software release on the unit is tipically a DVD
containing all necessary files.

Some software releases could have specific procedures (for instance the Bios Set
Service key is required Up could be run before software installation): refer to the protected service web
site to know if a software release requires specific instructions.

WARNING If the software upgrade has been downloaded from the dedicated Esaote
ftp site, be sure that the PC used for the download operations is protected
from viruses.

To copy the software upgrade always and only use removable devices with
a safe content (devices used only on systems protected by malware).

If the equipment is equipped with the batteries, be sure that the system is
connected to the main before starting the upgrading procedure. The
system must remain connected to the main during the upgrade, including
the first reboot to complete the firmware upgrade.

Before the Software Installation

Before proceeding with the installation procedure:

• disconnect any digital USB peripherals connected to the unit.

• verify that the shut down modality is set to “Shutdown”

(CONTROL PANEL folder in the “GENERAL SETUP”
option of the MENU key).

Note
Before proceeding with the procedure save both the clinical and
system configurations and back up the archive.

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Installation Procedure
Tool

• Software Release Disk Ref 301001400

Procedure

• Turn on the system with the service key inserted.

• Place the cursor on the “Start” option of the Tool bar and
press ENTER.

• Select the “Control Panel” option.

• Using the trackball select the driver containing the software

release in the “Address” field.

• Using the cursor select the “SETUP” file and run it by

pressing the ENTER key twice.

• The system starts the installation phase and stops at the

following windows

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• As explained in the message, the software release medium

can be removed while the service key has to be kept inserted.

• If not already done, disconnect any digital USB peripherals

connected to the unit

CONFIGURATIONS AND
•

CALIBRATIONS
Press the “Ok, continue” button to proceed with the
installation.

• The system completes the installation and automatically

reboots the system at the end.

• Switch the unit off.

• Turn the unit on again.

• Press the MENU key and select the “SERVICE” tab.

• Enter the Service menu and verify that the monitor model is
correctly set; if necessary, set it.

• Save the modification and exit the menu.

Problems during Installation

If for any reason the procedure is interrupted before its completition, run it again
from the beginning.

If the installation continuously fails, follow the procedure below:

• Place the cursor on the “Start” option of the Tool bar and
press ENTER.

• Select the “Control Panel” option.

• If necessary, set “Switch to Classic View”.

• Select “System” and open it.

• Select “Hardware” and the “Device Manager”.

• Select “System devices” and check if the “Algol Xlink..”

device is listed.

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• If not run the procedure described below.

FPGA Rescue

The system has installed a tool that can restore the Algol device, named
“FpgaRescue”.

Note
Before running the procedure check which configuration index has
the Back End board.

Procedure • Turn on the system with the service key inserted.

• Place the cursor on the “FpgaRescue” icon and press the
ENTER key twice to launch the tool.

• Press the “Initialize” button to start: the tool loads the

drivers.

• Press the “Select file” button and select, if necessary, the

following folder:

inst\update\Board\FpgaRescue

• Depending on the configuration index of the Back End

board select the corresponding .xsfv file (this file are named

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BE_CINNNN..) and press the “START” to run the

procedure.

• Quit the procedure.

CONFIGURATIONS AND
• Place the cursor on the “Start” option of the Tool bar and
press ENTER.

CALIBRATIONS
• Select the “Control Panel” option.

• If necessary, set “Switch to Classic View”.

• Select “System” and open it.

• Select “Hardware” and the “Device Manager”.

• Select “System devices”.

• Place the cursor on the “Action” option displayed on the tool

bar.

• Run the “Scan for hardware changes” procedure.

• Exit from the menu.

• Place the cursor on the “Workflow” icon and press the ENTER
to launch the software.

If FPGA rescue procedure doesn’t solve the problem or if the Algol device was
listed and the installation continously fails, the HD has to be replaced as first
service attempt.

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Chapter

4 - Thermal Printer
4

CONFIGURATIONS AND
Installation

CALIBRATIONS
The system software automatically installs the driver for the SONY UP-D897
thermal printer.

Note
All the systems delivered by ESAOTE are configured to correctly
manage the Sony UP-D897 printer.

Should it be necessary to re-configure this printer in the field, the procedure below
describes the steps to be done.

Note
The procedure must be done without any service key inserted: the
settings apply only to the user active at the time of the
configuration.

The procedure requires the software release ≥ 3.05.

Procedure
• Connect the printer to one of the unit USB connectors.

• Turn the printer on.

• In the PRINTERS option of the MENU key, set the printer

model and set the “Thermal Printer - Landscape” printing
profile.
• The system displays the printing iconin the bottom bar.

• Place the cursor on the printer icon and press the UNDO key.

• Select the “Configuration” option and then select “Sony UP-

D897” model.

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• Select “Set Printer Properties” displayed on the left side of

the menu.

• Select “Printing Preferencies” and set:

•  “Paper” to 1920x1280

•  Check the “Enlarge to Paper” box.

•  “Orientation” to Portrait

• Confirm the settings by pressing OK twice.

Print a test image using the configured button.

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Chapter

5 - Printer Installation
5

CONFIGURATIONS AND
CALIBRATIONS
The system supports both laser and inkjet USB printers: please refer to the web site
for the list of the printers that can be connected to the system.

Before starting the installation procedure be sure to have the printer installation
Service key is required driver CD with you. The procedure runs like a printer installation in Windows.

Note
The operative system installed in the system is Windows®
Embedded.

Procedure
• Connect the printer to one of the unit USB connectors.

• Turn both the printer and the system (with the service key
inserted) on.

• The system automatically finds the new hardware and

displays the corresponding wizard (should this not occur,
open the control panel, select the “Printers and Other
Hardware” option and then the “Add a printer” option).

• Select “No, not this time” option and press Next to proceed.

• Select “Install from a list or specific location” and then press

Next.

• Insert the printer driver CD in the unit.

Note
Please note that only the printer driver has to be installed! Any
other printer program which might be listed or proposed during
this installation phase has to be disactivated.

• Select “Include this location in the search” and browse

selecting only the installation CD and then press “Next”.

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• The system starts copying files. When the operation is

completed press “Finish”. The installed printer is displayed
in the “Printer and Faxes” window.

• Print a test page to make sure the printer is functioning

properly.

• Switch the unit off, remove the service key and then switch
the unit on.

AO • Set the printer (PERIPHERALS option of the MENU key).

The printer models tested by Esaote, whose installation differs from the procedure
described above, have specific instructions available in the protected service web
site.

Esaote does not test all printer models available on the market. Other printers may
be therefore compatible with our systems, and require different installation
procedures to ensure their complete range of performances.

Printing Test Images

The Service key is required Test images to be used for adjusting the printing quality of the PC printer are
available in the internal hard disk.

Procedure • Insert the Service Key into the unit and switch it on.

• Place the cursor on the “Start” option of the Tool bar and
press ENTER.

• Using the trackball select the driver

e:\Inst\ UpData\System\MonitorCorr\DicomTestP.

The driver contains several bmp images to be used as reference for the printing
quality setting.

WScale.bmp

The WScale.bmp image has a pattern with 256 different grey levels.

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CONFIGURATIONS AND
CALIBRATIONS
These levels are uniformly distributed in the four columns. This uniform
distribution has to be kept in the test printing. If not, printer contrast and
brightness adjustments are required.

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Chapter

1 - Maintenance
1
Procedures
The maintenance procedures are:

• Trackball cleaning

• Battery replacement

Trackball Cleaning

MAINTENANCE
PROCEDURES
The trackball has to be cleaned at least once a year.

Tool

Tool Dimension

Paintbrush -

Procedure

• Applying light pressure, turn the plastic locking ring in a

counter-clockwise direction then lift it and remove it.

• Remove the ball and clean it.

• Clean the encoders with the paintbrush (do not use a

cleaning spray!).

• Reassemble the trackball

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Battery Replacement
Batteries duration is higher than 300 charging cycles and their replacement is
recommended at least every three years.

Note
Both batteries must be always replaced together.

The batteries installed in the 7400 model are manufactured by:

Manufacturer Model Qty

Inspired Energy NL2024HD22 2

(www.inspiredenergy.com)

CAUTION Do not use different batteries from the ones specified above.

The battery is Lithium Ion (Li-Ion) battery, FCC approved; the cells, composing
the battery, are UL marked.

Note
The batteries must be treated as special waste according to the
applicable local regulations.

The batteries REF 9103316000, provided by Esaote, are charged: the last
recharging operation is indicated in the recharging card. The batteries must be fully
recharged every six (6) months when they are kept on stock.

The batteries must be romved following the procedure described in Section 2,

Chapter 1.

CAUTION The system could be damaged if the battery disassembling procedure is not
attended.

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Charging Procedure

The batteries can be charged either by installing them on the 7400 or by using the
charger manufactured by Inspired Energy:

Manufacturer Charger Model

Inspired Energy CH5000A/E/U (one battery a time)

(www.inspiredenergy.com) CH5555A/E/U (four battery a time)

Refer to the manufacturer “Instructions for use” manual to properly manage and
charge the batteries with the charger.

GS Refer to the “Getting Started” manual to charge the batteries using the 7400.

MAINTENANCE
PROCEDURES
CAUTION Do not expose the battery to high temperature. Keep the battery away from
fire and other heat sources.

Do not charge the batteries near a heat surface such as fire or heater.

Avoid exposing the battery to excessive shock or vibration.

Do not immerse the battery in water or allow it to get wet.

Do not put the battery into a microwave.

Storage

The battery should be stored at a recommended temperature range <21°C in a

cool, dry, well-ventilated facility, free from corrosive gas or vapor.

Extended exposure to temperature above 45°C may degrade battery performance

and reduce battery life. Storage at low temperatures may affect initial battery
performance.

Strorage -20°C to 60°C, ≤80%RH

Temperature Limits

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Chapter

2 - Safety Tests
2
Every unit complies with EN60601-1 (IEC 60601-1) standard. The system is Class
I Type B and BF (ultrasound probe) and CF (ECG) applied parts.

It is strongly recommended performing Safety Tests every time new peripherals

are powered through the cart. Anyway it is suggested repeating the safety tests
every two years. If the system is used in the Intensive or Coronary Care, the safety
tests have to be repeated once a year.

MAINTENANCE
PROCEDURES
WARNING Whenever the measured values exceed the reference ones (see the following
table) don’t use the unit and send it to ESAOTE.

The parameters to be tested are the following:

• Impedance of Protective Earth Connection

• Earth Leakage Current

• Enclosure Leakage Current

• Patient Leakage Current

• Patient Auxiliary Current

This chapter defines safety parameters and their range according to EN60601-1
standard and describes the safety tests to be carried out on the equipment.

Definitions 1) Impedance of Protective Earth Connection

The impedance between the Protective Earth (PE) terminal of the mains input
connector and any accessible metal part.

2) Earth Leakage Current

The current that flows from the mains terminals (P=Phase, N=Neutral) to the
Protective Earth (PE) through the insulation.

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3) Enclosure Leakage Current

The current that flows between the enclosure and the Protective Earth (PE)
terminal.

4) Patient Leakage Current

The current that flows through the applied parts (ECG and US probe) towards the
Protective Earth (PE).

5) Patient Auxiliary Current

The current that flows between two different applied parts (for instance between
two ECG electrodes).

The table below provides the user with a list of the parameters to be checked, the
maximum values and references to the IEC 60601-1 standard (1988), II Edition
and connected amendments.

Max Value
Parameter Max Value N.C.a EN 60601-1
S.F.C.b

Impedance of protective earth 0.2 Ω - 1.8.f

connection (with mains
power cable)

Earth leakage current 0.5 mA 1 mA 19.4.f

Enclosure leakage current 0.1 mA 0.5 mA 19.4.g

Patient leakage current CF 0.01 mA ac CF 0.05 mA ac 19.4.h

B/BF 01. mA ac B/BF 0.5 mA ac

Patient leakage current - CF 0.05 mA 19.4.h

(mains on applied part) BF 0.5 mA

Patient auxiliary current CF 0.01 mA CF 0.05 mA 19.4.j

B/BF 0.1 mA VB/BF 0.5 mA

a. N.C. Normal condition

b. S.F.C. Single fault condition

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Note
The test must be carried out by skilled personnel using equipment
compliant with the reference standard indicated. ESAOTE
recommends the use of the automatic BIO-TEK 601-PRO or
Fluke Esa620 equipment manufactured by Fluke Biomedical
(http://global.flukebiomedical.com/busen/home/default.htm) or
equivalent equipment.

Safety Test - Operating Procedures

The procedure described below refers to the BIO-TEK measurement device.

Note

MAINTENANCE
PROCEDURES
Before proceeding with the safety test, be sure of the calibration of
the testing equipment .

Procedure

• Power the automatic testing equipment through mains supply

and the equipment under test through the automatic
equipment, as shown in the Fig.1

Fig 1: Testing connections

• The ECG cable must be connected to the system ECG

connector and the Applied parts terminals in the automatic
equipment (see Fig.1).

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SERVICE MANUAL

• Set the automatic equipment according to its user manual in

order to perform a Class I, Type CF equipment test.

Measurement of the Impedance of Protective Earth connection

• Connect the test lead to system equipotential node.

• Activate the procedure for measuring the Impedance of

Protective Earth on the automatic equipment.

• Check that the value indicated complies with the indications

given in the reference table for normal condition (NC).

If the measured value is higher than the value in the table, do not use the equipment
and send to ESAOTE.

Measurement of Earth leakage current

• Activate the procedure for measuring the earth leakage
current on the automatic equipment:

‚ Check that the value indicated complies with the

indications given in the reference table for normal
condition (NC).

‚ Repeat the procedure simulating a break in a power

conductor, by means of the automatic equipment, and
check that the value indicated complies with the
indications given in the reference table for the single
fault condition (SFC).

• Repeat the above measurement procedures inverting the

polarity of the power conductors, by means of the automatic
equipment.

If any measured value is higher than the value in the table, do not use the
equipment and replace the power cable. Repeat the procedure with the new cable
and if the values continue to be higher, send the equipment to ESAOTE.

Measurement the Enclosure Leakage Current

• Connect the test lead to the metal foil.

‚ Place the metal foil in close contact with the unit and
activate the procedure for measuring the enclosure
leakage current on the automatic equipment; varying the
foil position, check that the value indicated complies

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SERVICE MANUAL

with the indications given in the reference table for the

normal condition (NC).

‚ Repeat the procedure simulating a break in the earth

wire, by means of the automatic equipment, and check
that the value indicated complies with the indications
given in the reference table for the single fault condition
(SFC).

‚ Repeat the procedure simulating a break in a power

conductor, by means of the automatic equipment, and
check that the value indicated complies with the
indications given in the reference table for the single
fault condition (SFC).

MAINTENANCE
• Repeat the above measurement procedures inverting the

PROCEDURES
polarity of the power conductors, by means of the automatic
equipment.

If any of the measured values are higher than the value in the table, do not use the
equipment and send it to ESAOTE.

Measurement the Patient Leakage Current (ECG cable)

• Insert the ECG cable leads in the applied parts terminals in
the automatic equipment.

‚ Activate the procedure for measuring the Patient leakage

current on the automatic equipment and check that the
value indicated complies with the indications given in the
reference table for the normal condition (NC).

‚ Repeat the procedure simulating a break in the earth

wire, by means of the automatic equipment, and check
that the value indicated complies with the indications
given in the reference table for the single fault condition
(SFC).

‚ Repeat the procedure simulating a break in a power

conductor, by means of the automatic equipment, and
check that the value indicated complies with the
indications given in the reference table for the single
fault condition (SFC).

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‚ Repeat the procedure simulating the application of the

mains voltage, by means of the automatic equipment, to
the plugs on the patient cable and check that the value
indicated complies with the indication given in the
reference table for the single fault condition (SFC).

• Repeat the above measurement procedures inverting the

polarity of the power conductors, by means of the automatic
equipment.

If any of the measured values are higher than the value in the table, do not use the
equipment and replace the ECG patient cable. Repeat the procedure with the new
cable and if the values continue to be higher, send the equipment to ESAOTE.

Measurement the Patient Auxiliary Current

• Activate the procedure for measuring the patient auxiliary
current on the automatic equipment and check that the value
indicated complies with the indications given in the reference
table for the normal condition (NC).

• Repeat the procedure simulating a break in the earth wire, by

means of the automatic equipment, and check that the value
indicated complies with the indications given in the reference
table for the single fault condition (SFC).

• Repeat the procedure simulating a break in a power

conductor, by means of the automatic equipment, and check
that the value indicated complies with the indications given in
the reference table for the single fault condition (SFC).

• Repeat the above measurement procedures inverting the

polarity of the power conductors, by means of the automatic
equipment.

If any of the measured values are higher than the value in the table, do not use the
equipment and replace the ECG patient cable. Repeat the procedure with the new
cable and if the values continue to be higher, send the equipment to ESAOTE.

WARNING The defective patient cable or power cable must not be used.

Probe Safety Tests

For any probe in use with the unit, repeat the procedure for measuring the Patient
Leakage Current test (without application of mains voltage on applied part),

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wrapping the probe enclosure with the metal foil and connecting the test lead to it.
The test must be performed in any Real Time mode application. The probe must
be connected to the unit.

Procedure

• Activate the procedure for measuring the Patient leakage

current on the automatic equipment and check that the value
indicated complies with the indications given in the reference
table for the normal condition (NC).

‚ Repeat the procedure simulating a break in the earth

wire, by means of the automatic equipment, and check
that the value indicated complies with the indications
given in the reference table for the single fault condition

MAINTENANCE
PROCEDURES
(SFC).

‚ Repeat the procedure simulating a break in a power

conductor, by means of the automatic equipment, and
check that the value indicated complies with the
indications given in the reference table for the single
fault condition (SFC).

‚ Repeat the above measurement procedures inverting the

polarity of the power conductors, by means of the
automatic equipment.

If any of the measured values are higher than the value in the table, do not use the
probe and send it to ESAOTE.

WARNING Any break in the probe case or in the probe cable can cause an electrical
hazard. Do not use the probe and send it back to ESAOTE for repair.

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 SERVICE MANUAL
Chapter

1 - General Rules for

1
Exchanging Information
Whenever the field service engineer requires support to the central service to such
a problem in the field, there is a minimum amount of information that must be
provided both to correctly identify the problem and to speed up its solution that is:

• System information

• Log files

• Fault description

• If necessary, copy of the archive

• If necessary, copy of both clinical and system settings.

System Information

TROUBLESHOOTINGS
The first thing to be done is to identify the unit, this means to know the unit serial
number, the model and the installed software release: this information is listed in
the “SYSTEM INFO” option of the MENU key.

Log Files
From the user interface If the system allows the user to access to the system menu, the same option allows
the user to export the log files on an USB medium.

How to export log • Switch the unit on.

files
• Press the MENU key and select the “SYSTEM INFO” option.

• Insert an USB pen drive.

• Press EXPORT LOG FILE TO USB.

• Wait for the cooperation execution.

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 SERVICE MANUAL

• Press OK to finish.

Note
The log files are saved already zipped.

From the operative system If the system is not working and it is not possible to access to the system menu,
follow the procedure below to save the log files:

Procedure • Switch the unit on with the service key inserted.

• Place the cursor on the “Start” option of the Tool bar and
press ENTER.

Service key is required • Select the “Control Panel” option.

• Using the trackball select the DATA(E:) disk in the

“Address” field and press ENTER.

• Using the trackball select the “work” folder and press ENTER.

• Using the trackball select the “Logs” folder.

• Copy the folder in an external medium.

Fault Description
The description of the fault has to be the more detailed as possible, since this
simplifies the problem identification and solution. The following information
should always be reported:

• When applicable, the active probe.

• If the problem affects the real time functioning, the active

application and modality (for instance, in cardiac application
with Doppler PW).

• If the problem affects the not-scanning operations, the

involved function (such as measurements, annotations,
report..).

• If the problem is related to data archiving, the used support (

internal Data Base, Dicom server..) and the kind of failure
(data not transferred, missing data..).

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• If any background operation was running when the problem

occurred.

• If the problem is related to the peripherals, the kind of

peripheral and its failure.

• If the problem is during the upgrading procedure, the used

procedure and the step.

• If the problem is intermittent and reproducible: whenever it

is possible, it is extremely useful for the fault identification to
have a known operations sequence that always reproduces
the problem.

Together with this information, the description should state all the steps that cause
the problem (for instance during 2D-CFM scanning with SP2430 probe in
Cardiac, the 2D sector was reduced to 45°, the CFM sector was set to concurrent.
After having saved a clip the scanning sector doesn’t follow the movements of the
trackball). Images and/or Clips showing the problems are of course other useful
items.

Copy of the Archive

From the user interface If the system allows the user to do archiving operations, follow the procedure

TROUBLESHOOTINGS
below to copy the archive:

Procedure • Switch the unit on.

• Press ARCHIVE.

• Press the S E L E C T ALL EXAM button.

• Press the E X P O R T button.

• Select the native format (COPY MANAGER area) and the

archiving support.

• Press OK to confirm.

From the operative system If the system is not working and it is not possible to access to the archive, follow
the procedure below to copy it:

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 SERVICE MANUAL

Procedure • Switch the unit on with the service key inserted.

• Place the cursor on the “Start” option of the Tool bar and
press ENTER.

Service key is required • Select the “Control Panel” option.

• Using the trackball select the DATA(E:) disk in the

“Address” field and press ENTER.

• Using the trackball select the “work” folder and press ENTER.

• Using the trackball select the “Archive” folder.

• Copy the folder in an external medium.

Copy of the Clinical and System Settings

If possible, follow the procedure below to copy it:

Procedure • Switch the unit on with the service key inserted.

• Select the “Control Panel” option.

• Using the trackball select the DATA(E:) disk in the

Service key is required “Address” field and press ENTER twice.

• Using the trackball select the “work” folder and press ENTER
twice.

• Using the trackball select the “ConfSet” folder.

• Copy the folder in an external medium.

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Chapter

2 - Log Files
2
The log file has to be saved soon after the problem occurs or, at the latest, at the
next start up. The file has a FIFO structure with a limited memory availability:
When the log file memory is full, the oldest events registered in the file are
eliminated to free space for the recent ones.

For this reason the log file has to be saved as soon as possible.

Log Files Organization

The zip of log files (and the “Logs” folder) contains the following file and folders:

• LogParser executable file that allows to analize the log

contents.

• TextLog folder that contains the list of the entries done on

the system.

TROUBLESHOOTINGS
• LogInstallMS folder that traces the updates done on the
system.

• Dump folder.

LogParser Executable

This file allows the technician to look at the log files for a first error analysis. To
launch the executable, place the cursor on it and press the ENTER key twice. This
utility can be run both directly in the system or in any PC having the following
operating systems:

• Windows XP Home

• Windows XP Professional

• Windows Vista

• Windows 7

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 SERVICE MANUAL

The utility is organized in four main areas.

The TextLog folder, containing the log files, is displayed in the upper left area
(indicated by the number “1” in the above figure). Place the cursor on the “+”
symbol displayed beside the name and press ENTER to display its contents.

TextLog Folder This folder contains the list of all entries done on the system, that is the list of all
times the unit has been switched on. Each entry is so listed:

date[yyyy-mm-dd] time [hh:mm:ss] - date[yyyy-mm-dd] time [hh:mm:ss]

The first date and time indicate when the unit has been turned on; the second date
and time when the unit has been turned off.

When an entry is selected, the areas “2” and “3” show the logged information
related to this entry.

In the left bottom area (“2”) the following system information is listed:

• model name

• installed licences and the corresponding licence numbers

• installed build

• the ID button number

• hardware characteristics

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 SERVICE MANUAL

In the main area (“3”) the list of the operations logged for the selected entry is
displayed.

The three buttons displayed at the bottom of the area “3” allow to change the
zoom factor (buttons “-” and “+”) and to refresh the log of the operations.

Each logged operation is so listed:

date time [Software component][log group] logged operation

Criteria for displaying the Displaying criteria can be selected from the upper left and right lists. The upper
logs left list contains all the system software components; the upper right list contains
logic log groups with which the list of logged operations can be organized for an
easiest analysis.

Place the cursor on the desired element of one of the lists to display the related logs.

It is possible to do a double selection, that is selecting both the software

component and the logic log group. In this case the system displays all logged
operations satisfying both criteria.

User Session
Whenever the log has to be analysed, the simplest way is to follow the procedure

TROUBLESHOOTINGS
below:

Procedure • Expand the TextLog folder.

• Select the entry to be analised.

• Select in the right combo box the UserSession option.

The logged operations are displayed in chronologic order, showing the operations
done by the user.

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The main phases of the exam are clearly indicated by data delimiters, like:

• ---StartExam.xml--- and ---EndExam.xml--- between which

all exam operations are listed.

• ---RT.xml--- that marks the operations done in real time and

in freeze.

• ---WorksheetComponent.xml--- and ---ReportViewer.xml---

that respectively indicate when the W O R K S H E E T and the
R E P O R T buttons have been pressed.

When an error occurs the delimiters allow to identify in which phase happens.

Logged Errors The errors are reported in the upper right list, as shown in the figure below.

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The error log group displays all the errors occurred in the system.

TROUBLESHOOTINGS

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Chapter

3 - Format Disk
3
This chapter gives the indications on how to use the format disk.

When Using the Format Disk

As the disk name suggests, all data saved in the internal data base are erased when
the format disk is run. For this reason the format disk has to be used as the
very last action whenever the system software is locked and there is no way
to re-start correctly the system.

The internal archive MUST be copied whenever it is possible; it is also

suggested to copy the clinical and system configuration to re-configure the system
as it is, once the format procedure has been completed (refer to Section 3, Chapter
3 “System Replacement”).

WARNING The format disk will erase all patient data saved in the internal data base:
before running the format procedure, if possible, save the archive folder.

TROUBLESHOOTINGS
Note
The field service technician must inform the system owner that the
format procedure erases all patient data saved in the internal data
base. If no archive back up is available and if the internal Archive
folder cannot be copied, the patient data will be definitively lost
after the format procedure.

Before executing the format procedure, run first the upgrading procedure,
described in this manual (refer to Section 5 for further details) to try to unlock the
system.

WARNING If the equipment is equipped with the batteries, be sure that the system is
connected to the main before starting the format procedure. The system
must remain connected to the main during the format and during all the
next steps, including the first reboot to complete the firmware upgrade.

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Format Procedure
The format procedure has six (6) main steps:

• Boot Configuration

• Format Procedure

• Boot Re-configuration

• Nero©1 Burning Utility Installation

• Software Installation

• System Configuration

Tools

• Format Disk REF 301001200

• BIOS Disk REF 301002000

• Service Key P/N 8610264000

• Software Release P/N 301001400

• All system licences

• Alphanumeric USB keyboard

Procedure

Boot Configuration
• Disconnect any digital USB peripherals connected to the
unit.

• Connect the alphanumeric USB keyboard.

• Turn the system on and press continuously the Del key to

enter the BIOS configuration menu.

1. Nero is a registered trademark

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• Enter the password “laser” and press Enter ↵ to confirm.

• Using the arrow keys, select the ADVANCED CMOS

CONFIGURATION menu and press Enter ↵ to confirm.

• Select the FIRST BOOT DEVICE option.

• Using the PgUp, PgDn, + and - keys set “CD-ROM”.

• Select the SECOND BOOT DEVICE option.

• Using the PgUp, PgDn, + and - keys set “IDE0 Mst”.

• Verify that the option BOOT VIDEO FIRST FROM is set

to “IGD”.

• Press Esc to return to the main menu.

• Using the arrow keys, select the CHANGE SETUP

PASSWORD option and press Enter ↵ to confirm.

• Enter the password “laser” (it must be written in lower case)

and press Enter ↵ to confirm.

TROUBLESHOOTINGS
• Repeat the password and confirm it again.

• Usin the arrow keys, select the WRITE CMOS AND EXIT
otpion and press Enter ↵ to confirm.

Format Procedure
• Insert the disk and turn the system off.

• Switch the system on with no service key inserted.

• The system boots from the burner and automaticaly format

the hard disk reinstalling the operative system.

• At the end of the procedure, the format disk is automatically

ejected and the cursor is displayed on the screen.

• Remove the format disk.

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Boot Re-configuration
• Insert the BIOS disk and switch the unit off just by pressing
the ON/OFF key.

• Switch the system on.

• Wait for the BIOS disk to be ejected.

• Remove the disk and the alphanumeric USB keyboard.

• Turn the system off by keeping pressed the ON/OFF key for
at least 5 sec.

Burning Utility Installation

• Switch the unit on with the service key inserted.

• Insert the medium containing the software release.

• Place the cursor on the “Start” option of the Tool bar and
press ENTER.

• Select the “Control Panel” option.

• Using the trackball select the drive containing the software

release in the “Address” field.

• Select the folder:

sw_tools\Nero_7_5\CDS\Nero

• Using the cursor select the setup file and run it by pressing
the ENTER key twice.

• The system displays the following window:

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• Place the cursor on the “Nero 7 Essentials” button and

press ENTER.

• Proceed with the installation by pressing the Next button

when required and by accepting the licence conditions.

• The Customer Information fields are pre-filled in. Proceed

with the installation by pressing the Next button.

TROUBLESHOOTINGS

• At the next window select the “Custom” installation and press

the Next button.

• Confirm the English as the only supported language and

press the Next button.

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• At the next window (shown in the figure below)

the following features have to be escluded:

•  NeroBackupIt

•  Nero CoverDesigner

•  InCD

To exclude a feature, place the cursor on it, press the UNDO key and
select the option “This feature will not be available”.

• Proceed with the installation by pressing Next and then

Install.

• In the last window deselect all options and press the Next
button to proceed with the installation.

• At the end press Finish and then Exit to complete the

installation.

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• The Nero Search icon has to be deactivated if it is displayed

on the tool bar.

•  Place the cursor on the arrow displayed beside the Nero

Search icon.

•  Press the Options button.

•  Deselect all options.

•  Press Apply and then OK.

•  Close the Nero Search window.

Software Installation
• Place the cursor on the “Start” option of the Tool bar and
press ENTER.

• Select the “Control Panel” option.

• Using the trackball select the drive containing the software

release in the “Address” field.

• Using the cursor select the SETUP file and run it by pressing
the ENTER key twice.

TROUBLESHOOTINGS
• The system starts the installation phase and stops at the
following windows

• Remove the medium containing the software release.

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• Remove the service key.

• If not already done, disconnect any digital USB peripherals

connected to the unit

• Press the “Ok, continue” button to proceed with the

installation.

• The system proceeds with the installation and stops at the

following window:

• Insert the service key.

• Wait for the message “Find New Hardware”.

• Remove the service key, insert it in another USB connector

and wait for the message “Find New Hardware”.

• Repeat this step for all the USB connectors on the system (on
the control panel, on the left side and the rear panel).

• Proceed with the installation by pressing “Ok, continue”.

• The system completes the installation and automatically

reboots the system at the end.

• Switch the unit off and on again, leaving the service key
inserted.

• To complete the installation, place the cursor on the

Workflow icon and press the ENTER key twice to launch it.

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• Wait for the Patient ID page to be displayed and then switch

off the system.

System Reconfiguration
• Switch the unit on with the service key inserted.

Refer to Section 5 for • If necessary, install the printer.

further information on
printer installation • Press the MENU key.

• If necessary, select “GENERAL SET UP” option and set the

local time.

• Select the “LICENCES” option and:

•  First enter the model and system serial number

(MODEL folder) and save the settings.

•  Then insert all the licences and save them.

• If necessary set the printer configuration (“PRINTERS”

option).

• If required, re-store the archive. Depending on how the

TROUBLESHOOTINGS
archive had been saved, follow the corresponding procedure:

Archive Saved by Copying the “Archive” Folder

•  Insert the medium with the copy of the “Archive” folder.

•  Select the “Control Panel” option.

•  Using the trackball select the medium in the “Address”

field and press ENTER.

•  Select the “Archive” folder.

•  Open the contextual menu with the UNDO key and select
the “Copy” option.

•  Using the trackball select the DATA(E:) disk in the

“Address” field and press ENTER.

•  Using the trackball select the “work” folder and press

ENTER.

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•  Paste the “Archive” contained in the external medium

into the local directory.

Settings Installation
• Switch the unit on with the service key inserted.

• Depending on how the settings had been saved, follow the

corresponding procedure:

Note
If the settings were neither saved nor exported, they have to be
manually set one by one.

Settings Saved by Copying the “ConfSet” Folder

•  Insert the medium with the copy of the “ConfSet”
folder.

•  Select the “Control Panel” option.

•  Using the trackball select the medium in the “Address”

field and press ENTER.

•  Select the “ConfSet” folder.

•  Open the contextual menu with the UNDO key and select
the “Copy” option.

•  Using the trackball select the DATA(E:) disk in the

“Address” field and press ENTER.

•  Using the trackball select the “work” folder and press

ENTER.

•  Paste the “ConfSet” contained in the external medium

into the local directory.

If the system is equipped with a thermal printer, refer to the next section for the
configuration of the printing settings.

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TROUBLESHOOTINGS

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Chapter

1 - Check Lists
1
This chapter proposes two different check lists. The first one (Technical Check
List) suggests a set of inspection steps to be performed each time service personnel
modifies the HW/SW composition (for example the rack replacement or
functional upgrade); the other one (Maintenance Check List) suggests a check list
Service key is required intended for a general equipment inspection like yearly maintenance.

Technical Check List

Once any modification or upgrade is finished and the unit is ready to be closed,
perform the following:

Step Description Reference

1 If the LCD has been replaced, verify if it is working Section 2

2 When applicable, verify that the upgrade is working. -

3 Switch the unit off, remove the service key. -

4 Verify the unit functioning using the Maintenance Section 8

Check List.

Maintenance Check List

Physical check

Step Description Reference

1 Check the unit for any external damage. -

CHECK LISTS

2 Check that the unit labels (S/N, Reference...) are -

present and readable.

3 Check the power cord status (no cut, plug -

condition) and connection.

4 Check the connectors on the left panel side. -

5 If installed, check the ECG cable status. “Transducers and

Consumables” manual

6 Clean the trackball. Section 6, chapter 1

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Step Description Reference

7 Check that the LCD can be close.d If necessary Section 2, chapter 1

replace the covers

8 For all probes, check their external status (cable, “Transducers and
housing, connector.). Consumables” manual

General Check

Step Description Reference

1 Switch the unit on. -

2 Check that the operator manuals are present and Operator manual
their revisions are consistent with the installed revisions
software release.

3 Check that control panel keys are lighted and -

functioning.
4 Check that the touchscreen works properly. -

5 If necessary, adjust the LCD brightness. Advanced Operations

manual, section
“Clinical and System
Configuration”,
chapter “General
setup”

6 Verify that all transducers are correctly identified in -

each unit connector

Functional check

Step Description Reference

1 Switch the unit on. -

2 Verify that the B-Mode mode controls work Advanced Operations

properly manual, Section
“Image Optimization
and Annotation”

3 Verify that the M-Mode mode controls work Advanced Operations

properly manual, Section
“Image Optimization
and Annotation”

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Step Description Reference

4 Verify that the Doppler mode controls work Advanced Operations

properly manual, Section
“Image Optimization
and Annotation”

5 Verify that the CFM mode controls work properly Advanced Operations
manual, Section
“Image Optimization
and Annotation”

6 Verify that the ECG controls work properly Advanced Operations

manual, Section
“Image Optimization
and Annotation”

7 Verify the basic operation of all optional licences Advanced Operations

(Strain, ..) manual and optional
manuals

8 Save exams on CD/DVD and verify that the burner -

works properly

9 Save exams on USB medium and verify that they are -

saved properly

10 If necessary, make a back up of all clinical and -

system presets and store them

11 If necessary, make a back up of archive -

12 If installed, verify the thermal printing setting Section 5, chapter 4

CHECK LISTS

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