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Commercial Proposal Draft

The document provides a technical proposal for BPO services from Next2Call. It introduces the company and its experience in BPO and ISP services. It then describes the benefits customers can realize, including improved customer engagement and insights, by using Next2Call's omni-channel contact center services. Finally, it provides an overview of the specific BPO services, infrastructure, and commercial offerings available.

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sunilkumarchaudhary
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57 views

Commercial Proposal Draft

The document provides a technical proposal for BPO services from Next2Call. It introduces the company and its experience in BPO and ISP services. It then describes the benefits customers can realize, including improved customer engagement and insights, by using Next2Call's omni-channel contact center services. Finally, it provides an overview of the specific BPO services, infrastructure, and commercial offerings available.

Uploaded by

sunilkumarchaudhary
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Technical Proposal

For
“company name”

Submitted By: -

NEXT2CALL

A-64, Sector 65, Noida.


Introduction: -

We, at Next2Call with parent company as Winet Infratel are one of the leading
players in the field of ISP Services and BPO services with more than 8 + Years
with integrated telephony services of Experience having presence in cities like
Noida, Gurgaon,. Running more than 500+ seats. We have a knack from taking
an idea and creating something innovative and new from it.

We believe in an integrated solutions approach to provide enhanced value to the


customers through process standardization, simplification and optimization. Our
best-in class solutions provide our clients with a platform to take their enterprise
to the next level of operational excellence by reducing costs and increasing
service quality.

We are a team of highly dynamic & passionate developers and designers who are
constantly in the search of new ideas and solutions by pushing ourselves to new
extremes. We are the creative minds and technology architects behind the
success of your brilliant ideas.

The documents are prominently focusing on BPO Services.


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Benefit from your customer contact and

Improve market awareness, presence, sales and customer retention


TheNext2Call Contact Center service has your customer’s
interactions covered, across every channel and at every
stage of the customer interaction journey. Tailor the service to
meet your needs and budget and be confidant that
professional, in country, supports your business.

Customer Interaction Journey


Secure
OUR HYPER Omni
CONNECTED WORLD channel
customer
DEMANDS TIME- SENSITIVITY service
ENGAGEMENT Increased
customer
interaction

Increased
insight,
accountability,
Privacy and Proven
Customers expect to be able to compliance
Process
engage with businesses how they Valuable management
choose, when they choose to, from insight direct
from
for timely
the device they choose – and they customer repose to
expect a response, fast. customer
esquires
With Next2CallContact Center services you can
engage, retain and upsell to customers for long-
term business benefit by providing customers and Increase
Value
employees with access to better tools,
Proposition
applications and insights, anytime, anywhere.
Our framework for seamless Contact Center
services.

Our Services: -
The outsourcing industry has become an integral part of today’s business
environment. The need to cut costs and focus on core competencies has led to the
emergence of BPO services in India. Next2Call provides you with customized
solutions that are tailor-made for your business requirements.

• Contact Center services


• Infrastructure
• Training and development
• Staff augmentation.
• Contact Center seat rental
• Customer care exploratory study

Contact center services


Inbound
Services: -
Inbound services range from answering customer queries about the product or
services to proving them the resolution to the various challenges they face with the
services.

Some offerings of our inbound support are –


• Query resolution, Data Validation, Emergency Lines
• Scheduling / appointment setting
• Booking and reservation, Billing information
• Video contact center

Outbound Services: -
Our outbound services involve calling existing or prospective customers of a business.
These calls are usually for the purpose of generating sales, selling subscriptions or
customer retention.

Some of our outbound supports are–


• Customer Support, Outbound sales, Direct marketing.
• Customer retention,
• Survey, Market research
• Loyalty Program, Renewal and subscription
Infrastructure

Some of The infrastructure services are –

• Contact Center design and implementation.


• Infrastructure deployment
• Infrastructure rental and Implementation
• Central Process assessment and reengineering

Back office: -

Some of The Back office services are –

• Database management.
• Data Capture.
• Data validation
• Non-voice process.

Affiliate Marketing: -

Some of The Affiliate marketing services are –

• CPA model
• Web page handling.
• E-commerce enabler
• Branding with results
• App installation
Delivering Best in-country service levels.

We adhere to national and international standards for


Contact center services

Areas we offer: --

10 Language offering: - 8Channels


 English * Phone
 Hindi * Email, SMS
 Bengali * Web Chat
 Punjabi * Social Media
 Tamil * Chat Bot
 Kannada * Fax
 Other On demand regional Languages * Smart IVR
4
20 80
Sec.
Min %
. Min

AVERAGE AVERAGE CALL ANSWER


SPEED OF HANDLE RATE
ANSWER TIME

AVERAGE FIRST CALL ABANDON


RESOLUTION
ON-HOLD TIME RATE

20 4 80%
80
30
Sec.
% 5%
Min

30 80% 5%

We are confident we can help you!


At Next2Call, we have worked with various clients from diverse industries. That
has enriched us with an experience to handle complex problems. Our portfolio
speaks volumes about our service quality.

Put simply: we sell results, not just packages. Our full-service web solutions are a
cut above the rest. And it’s not rocket science. We just pay attention to our
client’s business goals and implement them the way they want.
Commercial for Dialer Software Solution

One time Setup/installation cost @ Rs. 20,000/-
Per month Support cost @ Rs. 5,000/- [Per server]

Dialer Features Includes:-

Multiple User Yes


Dialer Yes
ACD/click to call ,Manual call facility Yes
Call conference Yes
Call barging Yes
Live call tracking Yes
API integration* Yes
Call recording Yes
15+ Reporting type Yes

Inside Features:-

 Real Time call reports


 Outgoing call reports
 agent/group Performance reports
 Agent/group login-logout reports
 Agent Reports- Hold/busy/Idle and much more
 Access from anywhere
 Automated /manual call facility
 Easy user interface with customize report facility

API / CRM and other Integration charges

(5 Mandays @ Rs,5,000 per Mandays) = 25000/-

Also below is the API list for reference.
Please find below the click2call API. Highlighted parts are variables

This one is for PSTN to PSTN. 1st variable is agent number and 2nd for customer
number
http://IPAdress/call.php?exten=88005XXXXX&number=75320XXXXX

This one is for Extension to PSTN. 1st variable is Extension  number and 2nd for
customer number
http://IPAdress/call.php?exten=SIP/75XX&number=09999XXXXXX
Support from client side are..

1-Servers [Per 50 user] -Dell Precision T3610 specs Model, Processor-Intel xeon e5-
1620v2/3.7Ghz Hard drive- 1TB Hard disc RAM-32GB DDRL3 Graphic-Intel HD
Graphic k600 ,DVD write
2-Desktop/Laptops - dual core processor, 2GB-4GB RAM ,
3-64-bit OS and Google chrome 64-bit/ system ,Smart Phones for WFH option
4-PRI/PRI Card/ GSM Gateways /IP Phones
5-Networking Provided by Client & Technical coordination in Setup.

Payment Terms
Fixed: -
-Onetime setup / Installation fee and monthly support cost in advance
-Post that 100% advance [support cost only] at the beginning of each month.
-Taxes [18% GST] extra as applicable.

Next2call Support 24x7

• 0-4 hours (during business hours) for issues classified as High priority.
• Within 48 hours for issues classified as Medium priority.
• Within 3 working days for issues classified as Low priority.
• Contact Support: Call the service desk at 9650866007 or email the
service desk at [email protected]

End of Document

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