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My Conflict Handling Style

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Sanya Bansal
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43 views

My Conflict Handling Style

Uploaded by

Sanya Bansal
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOC, PDF, TXT or read online on Scribd
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MY CONFLICT MANAGEMENT STYLE

Imagine:
You are in a situation where you do not agree with the other person and try to respond to the
following from that orientation.

Given below are twenty-five (25) pairs of statements describing possible behavioral responses to
situations. Kindly read each pair carefully and then circle “A” or the “B” statement whichever is
more characteristic of your behavior. In some cases, you may find that neither “A” nor “B”
statement is representative of your behavior. For such cases, try to select the one which is
closest to what you may likely do.

The responses which you encircle will offer a good understanding of your Conflict Management
Style.

1. A I frequently decide that I should not bother about the differences in our view points.
B I usually try to get the things the way I want.

2. A I try not to hurt the feelings of the other person so that our relationship can be
maintained.
B I do all that necessary to avoid tensions.

3. A I get all the issues out in the open and then discuss them one at a time.
B I try to postpone the issues till I have had time to think.

4. A I try to seek a solution which is neither totally in favor of the other person nor totally
in my favor.
B I try to assert my views.

5. A Many times, I let the other person take up the responsibility to solve the problem
situation.
B Instead of trying to negotiate the things on which I might disagree with the other
person, I usually emphasize the aspects on which we both agree.

6. A I am very objective and goal oriented and pursue what I want quite vigorously.
B I try to patch up so that the friendship is not spoilt.

7. A I establish middle-ground policy.


B I don’t think that I should worry about the differences.

8. A I take the position that none of us should be the loser.


B I insist on my point being heard and accepted.

9. A I firmly pursue my objective.


B I try to avoid frictions and heart burning.

10. A I usually try to find a solution which is more compromising in nature.


B I usually try to handle all the concerns.

11. A I try not to handle controversial issues.


B If it makes the other person happy, I let the other person have his/her way.

© Abdul Qadir, Ph.D. 1


12. A I try not to create unpleasantness for my self.
B I try to stick to my position and win the disagreement.

13. A I try to be logical and show him/her the advantages of my view point.
B I try to be sensitive to his/her wishes.

14. A In order to make the other person happy, I let him/her have his/her way.
B I will give in some, provided the other person also gives in some.

15. A I start working through the differences immediately, without postponing.


B I try to see what is fair for both.

16. A I try to deal with the wishes of both the persons, i.e., mine as well as the others.
B I let him/her solve the problem.

17. A I usually search for a compromise solution.


B I usually try to go off my own wishes, so that the other’s needs are taken care of.

18. A I try to establish middle path.


B I try to satisfy the wishes of both the parties.

19. A I firmly stick to my point of view.


B I involve the other person in solving the problem.

20. A If the matter or issue is that important to the other person, then I let him/her have
his/her way.
B I insist on a compromise.

21. A I usually get everyone’s concerns out in the open.


B I usually try to give in and preserve our friendship.

22. A While negotiating a solution, I always take into consideration the other person’s
feelings.
B I deal with the issue directly and squarely, placing all the cards on the table.

23. A I feel strongly about pursuing my own goals and objectives.


B I feel that compromise solutions are the best interest of maintaining relationships.

24. A I take sometime to think over the issue before starting to discuss.
B I give in some to gain some.

25. A I would rather not hurt the feelings of the other person.
B I jointly work out the problem with the other person.

----------

© Abdul Qadir, Ph.D. 2


UNDERSTANDING YOUR OWN
CONFLICT MANAGEMENT STYLE

CMS Competing Collaborating Compromising Avoiding Accommodating


Serial # 01 02 03 04 05
01 B A
02 B A
03 A B
04 B A
05 A B
06 A B
07 A B
08 B A
09 A B
10 B A
11 A B
12 B A
13 A B
14 B A
15 A B
16 A B
17 A B
18 B A
19 A B
20 B A
21 A B
22 B A
23 A B
24 B A
25 B A
2 5 6 3 9
Total
Scoring: Column-wise count no. of times you have marked option A or B and write the counts at
the bottom cell(s). Highest score of a column, would be your dominant CMS respectively. In case
of a tied score for any two or three styles, that would imply as your commonly dominant styles.
Transfer the final score to below diagramme for a quick view.

Competing Collaborating

CM
Avoiding S Compromising

Accommodating

© Abdul Qadir, Ph.D. 3


COMPETING: The person is assertive or uncooperative my way or highway. Win-lose
strategy. High task / goal orientation low relationship orientation.
Collaborating: win win strategy, the person is assertive and cooperative. High task/ goal
orientation. High relationship orientation.
Compromising: win some lose some strategy, no clear winner or loser and give up.i win
some I lose some , u win some u lose some . negotiate task/ goal orientation.negotiated
task/ relationship orientation.
Accommodating: lose win strategy. Unassertive and cooperative. Low task/ goal
orientation high relationship orientation.
Avoiding: withdrawal from the situation. Get away from win lose. Low task / goal
orientation low relationship orientation.

© Abdul Qadir, Ph.D. 4

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