Jasmin M.

EMELO
BSTM 4-9

MODULE 1
TRUE OR FALSE
1. travel business is operated through wholesalers and retailers.
2. Tour operator is a business entity or firm that retails package tours or any other
individual travel solutions to customers as a representative of airlines, hotels, tour
companies, and cruise lines.
3. Travel agency is the one who deal with the bulk travel arrangements and
management of FIT and GIT travel
4. Information is an essential function of travel agency and tour operation.
5. travel agency and tour operators not provide information free of cost through text
and internet.
6. Reservation of airlines tickets, railway tickets, cruise lines and bus tickets can be
done either at agency counters or through reservation engines available online
these days.
7. Hotels put up all not necessary information in advance on their web pages.
8. The business of cruise lines is not growing unlike air ticketing in case of revenue
maximization.
9. A new business area that constitutes an attractive source of revenue.
A. Travel Insurance
B. Currency
C. Disaster Preparedness
D. Use of Information Technology
10. Organising seminar, conferences, conventions and exhibitions is also being
undertaken by travel agencies and tour operators apart
A. Currency
B. Disaster preparedness
C. Operation of MICE
D. Travel insurance
11. Exchange All outbound and inbound tours need authorization to do the
transactions of receiving and paying through different foreign currencies like US
Dollar, UK Pound, Euro, etc.
A. Currency
B. Operation of MICE
C. Travel Insurance
D. Disaster preparedness
12. Safety and security of visitors is prime responsibility of the operators and they
should be prepared to handle any such disasters.
A. Currency
B. Operation of MICE
C. Travel Insurance
D. Disaster preparedness
 13. Enabler for the growth of the travel agency and tour operation business

A. Currency
B. Disaster preparedness
C. Operation of MICE
D. Use of information technology
14. It added advantage to a travel agent or tour operator to grow in the competitive
business environment
A. Selection of office
B. Selection of ideal location
C. Selection of furniture
D. Paid up capital
E. Customize transport
15. It enhances the beauty of office premises.
A. Selection of office
B. Selection of ideal location
C. Selection of furniture
D. Paid up capital
E. Customize transport

MODULE ONE – ANSWER KEY

1. TRUE
2. FALSE
3. FALSE
4. TRUE
5. FALSE
6. TRUE
7. FALSE
8. FALSE
9. A
10. C
11. A
12. D
13. D
14. B
15. C
MODULE 2
TRUE OR FALSE
1.A travel agent is not a shop or office where you can go
to arrange a holiday or journey
2.Front office procedure is not dealing directly with customers
3.Back office procedure is the one who dealing with customers
4.travel agency is a private retailer or public service that provides tourism related
services to the public on behalf of suppliers such as airlines, car rentals, cruise lines,
hotels,
railways, and package tours
5. The Spanish company Cox & Kings is sometimes said to be the oldest travel agency in
the world,
6. The oldest travel agency was establish on 1975
7. The main function of travel agency's is to act as an agent, selling travel products and
services on behalf of a supplier.
8. The modern travel agency first appeared in the third half of the 18th century.
9. British and American agencies and tour operators are not bonded with the
International Air Transport Association (IATA),
10. Travel agencies became more commonplace with the development of commercial
aviation, starting in the 1920s.
11. May offer less services than 'multiple' travel agencies
A. Independent
B. Multiple
C. Miniple
D. Homeworker
12. Offer a limited number of services, which may be 'specialised'
A. Homeworker
B. Independent
C. Multiple
D.Miniple
13. People working from home
A. Holiday hyper market
B. Specialist
C. E-Agent
D. homeworker
14. Very large retail travel agencies
A. Homeworker
B. Holiday hyper market
C. Multiple
D. Independent
15. Specialise in particular types of holidays
A. Specialist
B. Multiple
C. Independent
D. Homeworker

Module two -Answer key

1. FALSE
2. FALSE
3. FALSE
4. TRUE
5. FALSE

6. TRUE
7. TRUE
8. FALSE
9. FALSE
10. TRUE
11. C
12. B
13. D
14. B
15. A
MODULE 3
TRUE OR FALSE
1. Miniple offers less product and services
2. Independent offers wide selection of product and services
3. demographics is mean 'variables such as: age, life cycle, gender, income,
occupation, education, religion, race and nationality
4. Travel agencies don’t need licenses to sell certain travel and tourism-related
products.
5. If the agency is located in a large city, it may offer more products and services
6. Packaged tours by coach and coach travel generally has decreased in recent
years
7. Cooper defines a package holiday as 'an arrangement in which transport and
accommodation are purchased by the tourist at an all-inclusive price'.
8. An arrangement in which a hotel provides bed and breakfast and a meal at both
lunchtime and in the evening
A. Half board
B. Full board
C. Bed and breakfast
D. Self catering
9. 'A small hotel to spend the night and enjoy a full breakfast
A. Self catering
B. Half board
C. Full board
E. Bed and breakfast
10. Provided with accommodation that has facilities to allow you to cook and cater for
yourselves
A. Self catering
B. Bed and breakfast
C. Half board
D. Full board
11. It includes local art forms, art galleries, cinemas, theatres, nightclubs,
bars, casinos and shows
A. Food and beverage
B. Shopping
C. Tourist publication and information
D. Entertainment
12. Most important experience for the visitors on holiday.
A. Food and beverage
B. Shopping
C. Tourist publication and information
D. Entertainment
13. It can be both an attraction and a basic facility which tourists expect at a destination.
A. Food and beverage
B. Entertainment
C. Shopping
D. Tours publications and information
14. This information is given in the form of brochures
A. Tours publication and information
B. Shopping
C. Entertainment
D. Food and beverage
15. This holiday includes everything like food, alcoholic drinks, water sports and other
entertainment at the hotel'.
A. Half board
B. Full Board
C. Bed and breakfast
D. All-inclusive package

MODULE 3 ANSWER KEY

1. FALSE
2. FALSE
3. TRUE
4. FALSE
5. TRUE
6. TRUE
7. FALSE
8. B
9. D
10. A
11. D
12. A
13. C
14. A
15. D