Version 6.

0
October 2019
702P08000

Xerox® App Gallery

User Guide
© 2019 Xerox Corporation. All rights reserved. Xerox® is a trademark of Xerox Corporation in the United States and/or
other countries. BR20180

Other company trademarks are also acknowledged.

Microsoft®, Windows®, and Internet Explorer® are registered trademarks of Microsoft Corporation in the United States
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JavaScript™ is a trademark of Oracle Corporation in the United States and/or other countries.
Table of Contents
1 Overview ..................................................................................................................................... 7
Xerox® App Gallery Overview ................................................................................................... 8
Xerox® ConnectKey® Technology ............................................................................................. 9
Xerox® App Gallery Process Strategy ...................................................................................... 10
Two Types of Xerox® ConnectKey® Apps ................................................................................ 11
Purchasable Xerox® ConnectKey® Apps ........................................................................... 11
Accessing Xerox® App Gallery ................................................................................................ 12
Xerox® App Gallery Support ................................................................................................... 13
System and Device Requirements........................................................................................... 14
Supported Internet Browsers............................................................................................ 14
Supported Languages ...................................................................................................... 14
Device Requirements for Apps.......................................................................................... 14
Xerox® App Gallery Web Portal Basic Features........................................................................ 16
Developer Tab.................................................................................................................. 16
All Apps Tab..................................................................................................................... 16
My Apps Tab.................................................................................................................... 16
Devices Tab...................................................................................................................... 17
Xerox® App Gallery App ......................................................................................................... 18

2 Required Setup ........................................................................................................................19

Internet Browser Security Settings ......................................................................................... 20
Modifying the Internet Explorer Browser Security Settings ............................................... 20
Modifying the Chrome Browser Security Settings ............................................................. 20
Verifying and Enabling the Extensible Interface Platform® for Xerox® ConnectKey-Enabled i-
Series and AltaLink® Devices .................................................................................................. 22
Verifying or Enabling Extensible Interface Platform® for Xerox® ConnectKey® Technology-
enabled VersaLink® Devices ................................................................................................... 24

3 Xerox App Gallery User Account Management................................................................27

Creating an App Gallery Account from the Xerox® App Gallery Web Portal ............................. 28
Logging in to Your Account with the Xerox® App Gallery Web Portal....................................... 30
Resetting Your App Gallery Account Password ........................................................................ 31
Editing Your User Profile......................................................................................................... 32
Editing Your Account Password............................................................................................... 33
Deleting or Removing Your Account ....................................................................................... 34

4 Device Management .............................................................................................................35

Devices Tab............................................................................................................................ 36

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Table of Contents

Add ................................................................................................................................. 36
Using Auto Discovery to Add a Device.............................................................................. 36
Device List ....................................................................................................................... 37
Installing Apps from the Device Details Page in App Gallery................................................... 38
Installing devices from a .csv file ............................................................................................ 39
Reinstalling Apps from the Device Details in App Gallery ........................................................ 40
Uninstalling Apps from the Device Details in App Gallery ....................................................... 41
Editing or Updating a Device in an App Gallery Account ........................................................ 42
Deleting a Device from an App Gallery Account ..................................................................... 43

5 All Apps.....................................................................................................................................45
All Apps Tab........................................................................................................................... 46
Apps Details........................................................................................................................... 47
Installing a Free App........................................................................................................ 47
Installing an App with a Trial ........................................................................................... 47
Purchasing and Installing a Paid-Per-Device App .............................................................. 47
Purchasing and Installing a Paid Unlimited App ............................................................... 48
Purchasing and Installing a Time-Based Per-Device Subscription App ............................... 48
Purchasing and Installing a Time-Based Unlimited Subscription App................................ 49
Purchasing and Installing a Usage-Based Per-Device Subscription App ............................. 50
Purchasing and Installing a Usage-Based Unlimited Subscription App.............................. 50
Adding Apps to My Apps........................................................................................................ 52
Reviewing the App Software Disclosure or Details .................................................................. 53
Reviewing the App Software Disclosure or App Details ..................................................... 53

6 My Apps....................................................................................................................................55
My Apps Tab.......................................................................................................................... 56
Installing, Updating, or Reinstalling Apps ............................................................................... 57
Installation Types ............................................................................................................ 57
Reinstalling an App from My Apps ................................................................................... 57
Updating an App in My Apps ........................................................................................... 58
My Apps Procedures............................................................................................................... 59
Setting an App as the Default Walk-Up Screen on Xerox Devices ............................................ 60
Xerox® ConnectKey® Technology-Enabled i-Series and AltaLink® Devices ......................... 60
Xerox® ConnectKey® Technology-Enabled VersaLink® Devices.......................................... 60

7 Working with Xerox® ConnectKey® Apps at the Devices................................................63

Xerox® Info App..................................................................................................................... 64
Xerox® Scan to Apps for Multifunction Devices Only............................................................... 65
Available Scan Settings .................................................................................................... 65
Xerox® Scan to Email App for Multifunction Devices Only ...................................................... 68
Using a Xerox® Scan to Multi-Destination App for Multifunction Devices Only........................ 69
Xerox® Scan to Box App, Dropbox App, and Google Drive App for Multifunction Devices
Only....................................................................................................................................... 70

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Xerox® Scan to OneDrive App for Multifunction Devices Only................................................. 72

Xerox® Scan to Office 365 App for Multifunction Devices Only............................................... 74
Xerox® Print from Apps .......................................................................................................... 76
Available Print Settings .................................................................................................... 76
Xerox® Print From Box App, Google Drive App, and Dropbox App ........................................... 77
Xerox® Scan to OneDrive App for Multifunction Devices Only................................................. 79
Xerox®Print From Office 365 App........................................................................................... 81
Xerox® Print From URL App .................................................................................................... 83
Purchasing Apps Purchase Models.......................................................................................... 85
Paid Apps ........................................................................................................................ 85
Time-Based Subscription Apps: ........................................................................................ 85
Usage-Based Subscription Apps: ...................................................................................... 85
App Purchasing Information .................................................................................................. 87

8 Purchasing Apps......................................................................................................................89
Purchase Models .................................................................................................................... 90
Paid Apps ........................................................................................................................ 90
Time-Based Subscription Apps ......................................................................................... 90
Usage-Based Subscription Apps ....................................................................................... 90
App Purchasing Information .................................................................................................. 92

9 Xerox® App® Gallery App Procedures .................................................................................93

Xerox® App Gallery App Overview .......................................................................................... 94
Creating an App Gallery Account from the Xerox® App Gallery App........................................ 95
Logging in to Your Account from the Xerox® App Gallery App ................................................ 96
Adding a Device Automatically from the Xerox® App Gallery App .......................................... 97
Adding a Device Automatically to Your App Gallery Account from the App Gallery
App........................................................................................................................................ 98
Adding the Device Credentials to Your App Gallery Account ................................................... 99
Installing an App from the Xerox® App Gallery App.............................................................. 100
Updating an App from the Xerox® App Gallery App ............................................................. 101
Device Administrator Procedures from the Xerox® App Gallery App ...................................... 102
Saving App Gallery Account Credentials for the Xerox® App Gallery App .............................. 103
Changing App Gallery Account Credentials for the Xerox® App Gallery App.......................... 104
Deleting or Clearing App Gallery Account Credentials from the Xerox® App Gallery
App...................................................................................................................................... 105

10 Troubleshooting................................................................................................................. 107
Xerox® App Gallery Account Issues ...................................................................................... 108
User Cannot Create an App Gallery Account .................................................................. 108
Forgotten Password or Locked App Gallery Account........................................................ 108
Cannot Connect to the Xerox® App Gallery Web Portal................................................... 108
User Cannot Connect to the Xerox® App Gallery App ..................................................... 109
Xerox® App Gallery Web Portal Device Issues ....................................................................... 111

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Internet Browser Plug-In or Extension ............................................................................ 111

User Cannot Add a Device to an App Gallery Account from the Xerox® App Gallery
Web Portal ..................................................................................................................... 111
Devices are not Displayed on the Devices Tab in the Xerox® App Gallery Web
Portal............................................................................................................................. 112
Xerox App Gallery Web Portal App Issues ............................................................................. 113
Cannot Install Apps from the Xerox® App Gallery Web Portal ......................................... 113
Cannot Uninstall an App from the Xerox® App Gallery Web Portal.................................. 113
App Removed from a Device .......................................................................................... 113
Device Start-Up Screen Does Not Display the App.......................................................... 113
App Purchasing Issues ......................................................................................................... 114
App is Unavailable for Installation ................................................................................. 114
Xerox and Third-Party Paid Apps .................................................................................... 114
Unable to Reuse a Purchased App After Removal ........................................................... 114
Unable to Purchase an App from the Device Control Panel ............................................. 114
Unable to Use a Xerox or Third-Party Paid App............................................................... 114
Unable to Run Free Trials for an App from a Device........................................................ 115
Installing the Xerox® Device Connector Plug-In or Extension on an Internet
Browser.......................................................................................................................... 115
Verifying or Enabling the Xerox® Device Connector Add-On for Internet Explorer ........... 115
Verifying or Enabling the Chrome Extension for Xerox® App Gallery ............................... 116
Setting up the Proxy Server for Xerox® CentreWare® Internet Services or the
Embedded Web Server ................................................................................................... 116

6 Xerox® App Gallery

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Overview
1
This chapter contains:

• Xerox® App Gallery Overview ....................................................................................................... 8

• Xerox® ConnectKey® Technology ................................................................................................. 9
• Xerox® App Gallery Process Strategy .......................................................................................... 10
• Two Types of Xerox® ConnectKey® Apps .................................................................................... 11
• Accessing Xerox® App Gallery .................................................................................................... 12
• Xerox® App Gallery Support ....................................................................................................... 13
• System and Device Requirements............................................................................................... 14
• Xerox® App Gallery Web Portal Basic Features............................................................................ 16
• Xerox® App Gallery App ............................................................................................................. 18

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Overview

Xerox® App Gallery Overview

The Xerox® App Gallery is the central location for all your Xerox® ConnectKey® App needs.
Xerox® ConnectKey® Apps are small programs that add functionality to Xerox devices. Xerox® App
Gallery Web Portal is a website that allows you to install, purchase, and manage Xerox® ConnectKey®
Apps.
Gallery account holders can use the Xerox® App Gallery to find apps that provide new features or
capabilities for their Xerox devices. The Gallery offers Xerox® Apps that Xerox® and Xerox® third-party
partners design.
A Xerox® App Gallery account provides direct access to apps for Xerox devices. These apps can
improve your productivity, simplify workflows, convey pertinent business information, and enhance
your overall experience. You can use a Xerox App Gallery account to do the following:
• View and acquire apps
• Install apps onto Xerox devices
• Manage your apps and Xerox devices
With Xerox® App Gallery:
• Gallery users can search the Gallery for apps that fit their needs.
• Using a network connection, in a single step, users can deploy Xerox® ConnectKey® Apps to
groups of devices.
• Depending on the app, Xerox® App Gallery functions on devices with the following:
– Xerox® ConnectKey® Technology-enabled i-Series MFP with Extensible Interface Platform®
(EIP) 3.5 or higher
– Xerox® ConnectKey® Technology-enabled AltaLink® MFP, with Extensible Interface Platform®
4.0 or higher
– Xerox® ConnectKey® Technology-enabled VersaLink® MFP, with Extensible Interface
Platform® 3.7.1 or higher
Note: Some Gallery apps are free and do not require a purchase. Other apps require a purchase
and they are referred to as Paid Apps.

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 Overview

Xerox® ConnectKey® Technology

Note: All the apps in the Xerox® App Gallery, which includes Third-Party Partner Apps, are
Xerox® ConnectKey® Apps.
Xerox® ConnectKey® Technology and software connect multifunction devices and single-function
printers to the way work gets done. Xerox® ConnectKey® enabled devices and printers offer fully
integrated print, scan, and cloud-based solutions.
Tip: To use Xerox® App Gallery Apps on a Xerox device, it is required that the device is loaded
with the software for Xerox® ConnectKey® Technology-enabled i-Series, AltaLink®, and
VersaLink® devices.
Xerox® ConnectKey® apps add, extend, and customize the functionality of Xerox devices. Xerox®
ConnectKey® apps are assigned to the following categories:
• Business
• Cloud Storage
• Communication
• Creative Projects
• Education
• General
• Insurance
• Legal
• Medical
• Mobile Solutions
• Productivity
• Utilities

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Overview

Xerox® App Gallery Process Strategy

To use the Xerox® App Gallery:
1. Create an App Gallery Account.
2. Browse for the apps that you would like to purchase or install.
3. Add Xerox devices to the Devices catalog.
4. Select an app to install. If required, purchase the app.
5. Install the app.
6. To install more apps on the device, repeat steps 4 and 5.

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 Overview

Two Types of Xerox® ConnectKey® Apps

Apps in the Xerox® App Gallery either require a purchase or can be installed free of charge. You can
purchase the app directly through the App Gallery. Use the App Gallery to install and manage all your
free and purchased apps.

P u r c h a s a b l e Xe r o x ® Co n n e c t K e y ® A p p s
For the current list of apps you can purchase, visit the App Gallery at https://appgallery.services.xerox.
com.
The Xerox® App Gallery offers different models for apps that you can purchase. The purchasing
models are as follows:

Pa i d A p p s
Paid apps are the apps that you purchase once and install on devices. There are two categories of
Paid apps:
• Apps purchased on a per-device basis.
• Apps that are purchased once and are installed on an unlimited number of devices.

Ti m e - B a s e d S u b s c r i p t i o n A p p s
You can subscribe to Time-Based Subscription apps for a specified length of time. Subscriptions are
offered in subscription lengths of 1 month, 12 months, 24 months, and 36 months. The App
Developer determines what subscription options are offered.
There are two categories of Time-Based Subscription apps:
• Subscriptions that are purchased on a per-device basis.
• Subscriptions that are purchased and are installed on an unlimited number of devices.

Usage-Based Subscription Apps

You can subscribe to Usage-Based Subscription apps for a specified amount of usage. Examples of
these types of apps are for prints, copies, scans, and so on, over a period of one year. Subscriptions
can offer up to three different usage quantities to use during the length of the subscription.
There are two categories of Usage-Based Subscription apps:
• Subscriptions that are purchased on a per-device basis.
• Subscriptions that are purchased and are installed on an unlimited number of devices.
Note: The template apps in the Xerox® App Gallery do not require a purchase. Gallery Apps are
supported on devices running the Xerox® EIP version 3.5 or higher.

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Overview

Accessing Xerox® App Gallery

You can access Xerox® App Gallery in the following ways:
• Go to the Xerox® App Gallery Web Portal at https://appgallery.services.xerox.com.
• Go to the Xerox device, then select Xerox® App Gallery App.

Related Topics:
Creating an App Gallery Account from the Xerox® App Gallery Web Portal

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 Overview

Xerox® App Gallery Support

The Help link appears on all the site pages. Several help options are available. To view the options,
click Help. The Help window appears.
• Click Online Support. On the Support site, search for information by keyword, or to view related
documents, click the Documentation tab.
• To view questions and responses from customers, click Customer Support Forum.
• To send an email containing a question, problem, or comment, click Feedback. All users are
encouraged to visit the online support resources first.
• For account removal, send an email to [email protected].

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Overview

System and Device Requirements

Supported Internet Browsers
The Xerox® App Gallery supports the following Internet browsers:
• Internet Explorer® version 11 on Windows® 7, Windows® 8.1, and Windows® 10
• Google® Chrome® version 60.0 or higher on Windows® 7, Windows® 8, Windows® 8.1, and
Windows® 10

S upp ort ed Lan gu ag es

Xerox® App Gallery supports the following languages:
• English
• Brazilian Portuguese
• Catalan
• Czech
• Danish
• Dutch
• Finnish
• French
• German
• Greek
• Hungarian
• Italian
• Norwegian
• Polish
• Romanian
• Russian
• Spanish
• Swedish
• Turkish

D e v i c e Re q u i r e m e n t s fo r A p p s
Ensure that the following requirements are met:
• Ensure that all Xerox printers have Xerox® Extensible Interface Platform® (EIP) version 3.5 or later
installed. If EIP version 3.5 or later is not installed, apps do not install on the device.
• Ensure that EIP is enabled to allow the installation of apps on a Xerox device. Refer to Verifying
and Enabling the Extensible Interface Platform® for Xerox® ConnectKey-Enabled i-Series and

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 Overview

AltaLink® Devices and Verifying or Enabling Extensible Interface Platform® for Xerox®
ConnectKey® Technology-enabled VersaLink® Devices

D e v i c e Re q u i r e m e n t s i f Yo u a r e U s i n g Xe r o x A p p G a l l e r y
If you are using the Xerox® App Gallery, perform the following steps, as needed:
1. Ensure that the Xerox device can communicate with the Internet.
Note: Some apps require the Xerox device to communicate with the Internet. For
installations that require a proxy to connect to the Internet, refer to Xerox® ConnectKey®
Technology-Enabled i-Series and AltaLink® Devices and Xerox® ConnectKey® Technology-
enabled VersaLink Multifunction Printers
2. If Verification of SSL is enabled on the Xerox device, ensure that the security certificates are
loaded on the Xerox device.
When Verify Server Certificates is enabled on the device, all EIP applications installed on the
device are affected.
Note: By default, Xerox® Solutions Certificates are preloaded on all Xerox® ConnectKey®
Technology-enabled i-Series, VersaLink® and AltaLink® devices.
Note: SSL Certificates provide secure communication of private and sensitive information
over network connections. If SSL certificate validation is disabled, the secure
communication of private or sensitive information is vulnerable.
• Xerox recommends that you enable Verify Server Certificates on your Xerox device,
although this setting can cause issues with the other applications. For more
information, refer to the Xerox® App Gallery Online Support at http://www.support.
xerox.com/support/xerox-app-gallery.
For a complete list of supported Xerox devices and EIP software versions, go to http://www.xerox.
com/connectkeyapps.

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Overview

Xerox® App Gallery Web Portal Basic Features

To browse the apps in the App Gallery, you are not required to log in to the Web Portal. All
unauthenticated users are free to browse and search for apps in the App Gallery. Authenticated users
gain access to features and functions assigned to their user role. An App Gallery user account has
access to All Apps, My Apps, and Devices. Authenticated users with Developer roles have access to
one extra tab, which is the Developer tab.

D e v e l o p e r Ta b
When an App Gallery Developer logs in to their account, the default Developer page appears. The
Developer page offers app developers a place to manage all the apps that they are developing or
have submitted to the App Gallery. Additionally, all published and archived apps appear here. From
the Developer page, app developers can perform the following:
• Search apps by App Name.
• Upload new apps and submit apps for publishing.
• View all apps or sort them by status:
– Approved, but not published
– Archived
– In Development
– Published Private
– Published Public
– Returned
– Waiting for Approval
• Access Help topics
• Log out at any time

A l l A p p s Ta b
When an App Gallery user is logged in to their account, the default All Apps page appears. The All
Apps page is optimized for you to browse and discover the apps that are published for public use.
From All Apps, you can do the following:
• Browse the available apps.
• Search for apps by app name or by the company that created the app.
• Review details about the app.

M y A p p s Ta b
For the logged-in user, the My Apps tab displays apps that you have installed or that were shared with
you. If a new version of an app is available, an Update Available message appears. The My Apps
page contains:

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 Overview

• For Channel Partners, template apps you have created.

• Apps shared with you.
• Installed or previously installed apps.

D e v i c e s Ta b
For the logged-in user, the Devices tab displays a list of Xerox® devices added to the account. You can
add, edit, and delete the devices from a Xerox® App Gallery Account. For more information, refer to
Xerox® App Gallery App.

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Overview

Xerox® App Gallery App

If the Xerox® App Gallery App is not installed on a device, the app is available from the Xerox® App
Gallery Web Portal.
To browse the App Gallery, from the device control panel, select the Xerox® App Gallery App, click
Log In, then register for a new Xerox® App Gallery account. Alternatively, you can log in to an existing
account. After you have logged in, you can perform more App Gallery functions, such as purchase,
install, and update apps.
Tip: To use the Xerox® App Gallery App:
• Xerox® devices require a network connection.
• One of the following Xerox® ConnectKey® Technology-enabled devices is required: i-Series
Multifunction Printer, AltaLink® device, or VersaLink® device.
• Xerox® devices require installation of Xerox Extensible Interface Platform® (EIP) version 3.5
or later.

Related Topics:
Verifying and Enabling the Extensible Interface Platform® for Xerox® ConnectKey-Enabled i-Series
and AltaLink® Devices

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Required Setup
2
This chapter contains:

• Internet Browser Security Settings ............................................................................................. 20

• Verifying and Enabling the Extensible Interface Platform® for Xerox® ConnectKey-Enabled i-
Series and AltaLink® Devices ...................................................................................................... 22
• Verifying or Enabling Extensible Interface Platform® for Xerox® ConnectKey® Technology-
enabled VersaLink® Devices ....................................................................................................... 24

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 Required Setup

Internet Browser Security Settings

M o d i fy i n g t h e I n t e r n e t E x p l o r e r B r o w s e r S e c u r i t y
Settings
Note: The steps in this procedure are based on Internet Explorer 11.

1. Open Internet Explorer.

2. To access Internet Options, select one of the following:
a. From the Menu bar, select Tools > Internet Options.
b. From the Gear icon, select Internet Options.
3. From Internet Options, select the Security tab.
If the Internet Explorer security level is High, you cannot log in to Xerox® App Gallery. Either
change the security level to Medium-High or customize the security settings so that login is
permitted to the site.
4. Click Custom level. The Security Settings - Internet Zone window appears.
5. Scroll to ActiveX controls and plug-ins.
a. Locate Run ActiveX controls and plug-ins.
b. Click Enable.
6. Scroll to Scripting.
a. Locate Active scripting.
b. Click Enable.
7. To save the settings and close the Security Settings - Internet Zone window, select OK.
8. From the Security tab, click Trusted Sites.
a. Click Sites.
A secondary Trusted Sites window appears.
b. Select an area inside the Add this website to the zone field.
c. Enter the following URL: https://appgallery.services.xerox.com.
d. Click Add.
The URL address is added to the Websites field.
9. Click Close.
10. To save the settings and close the Internet Options window, click OK.

M o d i fy i n g t h e C h r o m e B r o w s e r S e c u r i t y S e t t i n g s
1. Open the Chrome browser.
2. In the Chrome browser, click the customize and control Google Chrome menu.
3. Click Settings.
4. Scroll to the bottom of the Settings page, then click the Advanced link.

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 Required Setup

5. Scroll down the page and locate the Privacy and Security section.
6. Under Privacy, click Content Settings.
The Content settings window appears.
7. From Content settings, perform the following steps:
a. Scroll to locate JavaScript.
b. Click Allow all sites to run JavaScript, as recommended.
c. Scroll to locate Plug-ins.
d. Click Detect and run important plug-in content, as recommended.
8. Close the Chrome browser window.

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Required Setup

Verifying and Enabling the Extensible Interface

Platform® for Xerox® ConnectKey-Enabled i-
Series and AltaLink® Devices
Before you begin, ensure that Extensible Interface Platform® (EIP) Services is installed and enabled
on the Xerox device. This action ensures that both the Xerox® App Gallery Web Portal and the Xerox®
App Gallery App can install apps on the device.
Important: By default, Extensible Interface Platform® (EIP) Services is enabled on the device.
EIP Services remain enabled unless a device administrator disables the feature.
Note: Device administrator login credentials are required to enable EIP on a Xerox device.
1. On your computer, open an Internet browser. You can use Internet Explorer or Google Chrome
Internet browsers.
2. From an Internet browser, enter the IP address of your Xerox device. The Xerox® Embedded Web
Server page for that device opens.
3. Select Properties.
4. To log in as the device administrator, click Login, then enter the device administrator credentials.
5. In General Setup, select Extensible Service Setup. The Extensible Service Setup page appears.
6. On the Extensible Service Setup page, perform the following steps:
a. Under Setup (Required), for Extensible Service Registration, click Edit. A secondary Extensible
Service Setup page appears.
b. On the secondary Extensible Service Setup page, select the check boxes for the following
configuration settings for your device:
• Extensible Service Registration
• Device Configuration
• Scan Template Management
• Scan Extension
• Job Management Extension
• Authentication & Accounting Configuration
• Session Data
c. To save the changes, click Save.
7. The main Extensible Service Setup page appears.
a. To enable the EIP browser, go to Browser Settings, then select the check box for Enable the
Extensible Services Browser.

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 Required Setup

8. On the Extensible Service Setup main page, for Proxy Server, configure the Proxy server settings,
as needed.
Note: Proxy settings are required for apps that use a proxy to connect to the Internet.
a. From the Proxy Server menu, select Proxy.
b. Choose one of the following:
• To use the same proxy server for HTTPS, select Use settings for all protocols. Continue to
the next step.
• To use a separate proxy server for Xerox® Extensible Interface Platform® applications that
use HTTPS, select Edit.
c. Click Enabled.
d. Select an address type. Options include:
• IPv4 Address
• IPv6 Address
• Host Name
e. In the Proxy Server Address field, enter the address name or host name.
f. To save the changes, click Save. The main Extensible Service Setup page appears.
g. In the Bypass Proxy Rules field, enter the required values, separated by commas.
9. Click Apply. A message appears: To dismiss the message that appears, click OK.
10. To log out, click Logout.
11. Exit and close the browser window.

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 Required Setup

Verifying or Enabling Extensible Interface

Platform® for Xerox® ConnectKey® Technology-
enabled VersaLink® Devices
Before you install apps, ensure that Extensible Interface Platform® (EIP) Services is enabled on the
Xerox device. This action ensures that both the Xerox® App Gallery Web Portal and the Xerox® App
Gallery App can install apps on the device.
Important: By default, Extensible Interface Platform® (EIP) Services is enabled on the device.
EIP Services remain enabled unless a device administrator disables the feature.
Note: If you are the administrator of the Xerox device, perform the following steps. Otherwise,
contact the device administrator.
1. On your computer, open an Internet browser. The Internet browser can be either Internet
Explorer or Chrome.
2. From an Internet browser, enter the IP address of the Xerox device. The Xerox® Embedded Web
Server for your device appears.
3. Click Log In, then enter the device administrator credentials.
4. Click Apps.
5. Click EIP Settings.
6. Click EIP Web Services.
7. On the EIP Web Services page, enable the following configuration settings:
• Extensible Service Registration
• Device Configuration
• Scan Template Management
• Scan Extension
• Job Management Extension
• Authentication and Accounting Configuration
• Session Data
8. To save the changes, click OK. The main EIP Settings page appears.
9. To enable the Extensible Services Browser, move the slider switch for the EIP Browser to the right.
10. For Use Device Proxy Server, configure the Proxy Server, as required.
a. If a proxy is required to connect to the Internet, verify that the proxy is enabled for app
installations. To enable Use Device Proxy Server, slide the switch to the right.
b. If the device proxy is set up, the screen refreshes the proxy information. If the device proxy is
not set up, a Not Setup message appears. To open the HTTP setup window, click the Use
Device Proxy Server link.
c. Enable HTTP and HTTPS.
d. To enable the Proxy Server, move the Proxy Server switch to the right.
e. To configure the proxy, click Setup, then click Manual.
f. Select the Address Type. Options include IPv4 Address, IPv6 Address, or Host Name.
g. In the Host Name: Port field, enter the address name or host name and the correct port.

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h. Click in the Exceptions List field, then enter any required values to the Bypass Proxy Rules.
Separate the values with commas.
i. To save the changes, click OK. The main EIP Settings page appears.
11. Select Log Out.
12. Exit and close the browser window.

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Required Setup

26 Xerox® App Gallery

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Xerox App Gallery User Account
3
Management
This chapter contains:

• Creating an App Gallery Account from the Xerox® App Gallery Web Portal ................................. 28
• Logging in to Your Account with the Xerox® App Gallery Web Portal........................................... 30
• Resetting Your App Gallery Account Password ............................................................................ 31
• Editing Your User Profile............................................................................................................. 32
• Editing Your Account Password................................................................................................... 33
• Deleting or Removing Your Account ........................................................................................... 34

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 Xerox App Gallery User Account Management

Creating an App Gallery Account from the

Xerox® App Gallery Web Portal
Note: You can create a Xerox® App Gallery account in two ways:

• From the Xerox® App Gallery App. For information, refer to Creating an App Gallery Account
from the Xerox® App Gallery App.
• From the Xerox® App Gallery Web Portal
1. To create a Xerox App Gallery account from the Xerox App Gallery Web Portal, go to https://
appgallery.services.xerox.com.
2. Click Log In.
3. Click Create Account.
a. Enter your email address.
b. Confirm the email address.
c. Create a password. Account passwords are at least eight characters, and contain three of the
following categories:
• Uppercase letters, for example: A, B, C, D
• Lowercase letters, for example: a, b, c, d
• Numeric characters, for example: 1, 2, 3
• Non-alphanumeric punctuation marks, for example: ! @ # $ % & * + ?
4. Confirm your password.
5. In the appropriate fields, enter your first name, your last name, and your company name.
6. In the Country field, begin typing your country name. From the list, select your preferred
language.
7. From the list, select your preferred payment currency.
8. Review and accept the Terms of Use and the Data Administration Terms of Use. Select the check
box for each term of use. Respond to any CAPTCHA challenges posed by the system.
Note: If you register for an App Gallery Developer account, you are required to review and
accept the Terms of Use, the Data Administration Terms of Use, and the Developer Terms
of Use.
9. After you enter the information in all the required fields, click OK. A message appears: We are
processing your request. The Xerox App Gallery system sends an email to you about
finalizing your account setup. Follow the instructions in the email.
Note: If you do not receive an email from Xerox App Gallery in your email Inbox folder,
verify that the email is not in your Junk or Spam email folders.
10. To dismiss the account processing message, click Close.
11. To validate your account and log in to your account:
a. Log in to your email account, then locate the email from the Xerox® App Gallery.
b. Click Validate Account. The Log In to Validate Your Account window appears.

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c. Enter your account password.

d. Click Log In.

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Xerox App Gallery User Account Management

Logging in to Your Account with the Xerox® App

Gallery Web Portal
1. Go to https://appgallery.services.xerox.com.
2. Click the Log In link.
3. Enter your email address.
4. Enter your password.
5. Click Log In.

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Resetting Your App Gallery Account Password

Note: To unlock a locked App Gallery account, you are required to reset your password.

1. Go to https://appgallery.services.xerox.com.
2. Click Log In. The App Gallery Login screen appears.
3. Click Forgot Password? The Forgot Password screen appears.
4. For the Email Address field, enter the email address for the locked-out account user, then click
Send Request. A message appears, stating the following: Password reset instructions
have been sent. If you do not receive an email within a few minutes, check
your junk email. To ensure you receive future emails specify the message as
Not junk.
5. To dismiss the message, click Close.
6. Access your email, then open the message titled Your Xerox App Gallery password reset
request. If you do not see the email for the password reset in your Inbox, view the files in your
Junk or Spam email folder.
7. From the reset password email, click Password Reset, or right-click the button, click Copy
Hyperlink, then paste the link into your browser. Press Enter. The browser page opens, and the
reset password message appears. If no action is taken to reset the password, it remains
unchanged.
8. In the New Password field, enter your new password.
9. In the Confirm Password field, reenter the password.
10. Click OK. Your password is reset.
11. To test the new password, log in to the Xerox® App Gallery Web Portal again using the new
password.

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Editing Your User Profile

Use this procedure to edit your App Gallery Account profile information. Profile information that can
be edited includes the following fields:
• Email
• First Name
• Last Name
• Company
• Country
• Preferred Language
• Payment Currency
Note: When you select the United States for your country, the payment currency is in US
Dollars only.
• Go to https://appgallery.services.xerox.com.
• Log in to your Xerox® App Gallery account.
• Click First Name.
• Click the Account Details link.
• Click Edit.
• Edit the required profile fields.
• After you make the necessary updates, click OK.

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Editing Your Account Password

Use this procedure to edit your App Gallery Account password information.
1. Go to https://appgallery.services.xerox.com.
2. Log in to your Xerox® App Gallery account.
3. Click the first name of the logged-in user.
4. Click the Account Details link.
5. Click Change Password.
6. To update the account password information, perform the following steps:
a. In the Current Password field, enter the existing account password.
b. In the New Password field, enter a new password. Account passwords are at least eight
characters and contain three of the following categories:
• Uppercase letters, for example: A, B, C, D
• Lowercase letters, for example: a, b, c, d
• Numeric characters, for example: 1, 2, 3
• Non-alphanumeric punctuation marks, for example: ! @ # $ % & * + ?
c. In the Confirm Password field, reenter the password.
Note: To keep the existing password, click Cancel
7. After you make the necessary updates, click OK.

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Deleting or Removing Your Account

Use this procedure to request the deletion of your App Gallery Account.
1. Go to https://appgallery.services.xerox.com.
2. Log in to your Xerox® App Gallery account.
3. For First Name, click the logged-in user name.
4. Click Account Details.
5. Click Delete Account. Select the check box for I understand.
6. Click Request Delete.
7. To keep the account, click Cancel.
Note: For more assistance with account removal, send an email to xerox.app.gallery.
[email protected]

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Device Management
4
This chapter contains:

• Devices Tab................................................................................................................................ 36
• Installing Apps from the Device Details Page in App Gallery ....................................................... 38
• Installing devices from a .csv file ................................................................................................ 39
• Reinstalling Apps from the Device Details in App Gallery ............................................................ 40
• Uninstalling Apps from the Device Details in App Gallery ........................................................... 41
• Editing or Updating a Device in an App Gallery Account............................................................. 42
• Deleting a Device from an App Gallery Account ......................................................................... 43

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Device Management

Devices Tab
The Devices tab displays a list of Xerox® devices that you added to your App Gallery account. The
Devices tab allows you to add, edit, and delete devices from your App Gallery Account.
The following information describes the features and functions available on the Devices tab.

Add
To open the Add Device screen, click Add.
To add a device manually, enter the required information:
• Device IP Address or Hostname
• SNMP V1 / V2 Community Name
• Device Administrator User Name
• Device Administrator Password
The following information is optional:
• Device Tag
• Contact Name
• Contact Email address
Note: You can add a device to your App Gallery account from the App Gallery App. Refer to
Adding a Device Automatically from the Xerox® App Gallery App

U s i n g A u t o D i s c o ve ry t o A d d a D e v i c e
To use this feature, you first need to set up a Discovery Profile

S e t t i n g u p a D i s c o v e r y P r o fi l e
1. Click Device Discovery.
2. Select Discovery Profile.
3. Select Create New.
Note: The Device Administrator credentials are not required to add the device to the
Xerox® App Gallery. Device Administrator credentials are required to install and uninstall
Xerox® Connectkey® Apps from the Xerox® App Gallery.
a. Enter a contact name.
b. Enter an email address.
4. Select Add Address. You can enter a range of IP addresses, a single IP Address, or a DNS Name.
5. Select Add Exception. You can enter a range of IP addresses, a single IP Address, or a DNS Name
that you would like to exclude.
6. Select Add.

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Ad d i ng De v i ce s w i th Aut o Di s c ove ry
1. Click Device Discovery.
2. To Start a Discovery, select the Start Discovery icon.
A list of available profiles appears.
3. Select the Profile Name you wish to discover.
4. Select Start icon.
A list of available profiles appears.
5. Select the devices that you want to add to your device list.
6. Select Add Devices.
7. Select Add.
Note: If you use Auto Add, the system attempts to add discovered devices to your account.
For any device that fails to add, the message admin credentials were wrong
appears in the Device Discovery List as an indication of failure.

Device List
The Device list shows all the Xerox devices added to your App Gallery account. The list includes the
following details:
• Device: Displays the device model. For example, Xerox WorkCentre® 3655X v1 Multifunction
Printer.
• IP Address/Hostname: Displays the IP address or Hostname for the device.
• Location: Displays the user-entered location, if provided by the user.
• Device Tag: Displays the user-provided tag.

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Device Management

Installing Apps from the Device Details Page in

App Gallery
1. Go to https://appgallery.services.xerox.com.
2. Log in to your Xerox® App Gallery account.
3. Click Devices.
4. Locate and select the device where you want to install the apps.
Note: You can install apps from theDevice Details page only when the device is added
initially, and if no apps were installed previously. The Device Details window appears with
the following message: No Apps installed on this Device.
5. Click Add Apps.
6. Browse, select, purchase, then install the apps. Refer to the following procedures:
• Installing an App with a Trial
• Installing a Free App
• Purchasing and Installing a Paid-Per-Device App
• Purchasing and Installing a Paid Unlimited App
• Purchasing and Installing a Time-Based Per-Device Subscription App
• Purchasing and Installing a Time-Based Unlimited Subscription App
• Purchasing and Installing a Usage-Based Per-Device Subscription App
• Purchasing and Installing a Usage-Based Unlimited Subscription App
• Reinstalling an App from My Apps
• Updating an App in My Apps

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Installing devices from a .csv file

The App Gallery offers the option to install devices in bulk from a .csv file. Ensure that the .csv file
contains the following information under these field headings: networkaddress,
snmpcommunityname, username, password. The headings are case-sensitive, so save them in your .
csv file in the same case as noted here. After you create your .csv file, log in to the App Gallery, then
follow these steps:
1. Select the Devices tab. The URL appears in the address bar as follows: https://appgallery.services.
xerox.com/#!/devices
2. Click the browser address bar, then add the following text at the end of the URL: /device-import
3. The URL is now https://appgallery.services.xerox.com/#!/devices/device-import.
4. The webpage refreshes to the Device Import screen.
5. Click Import Devices.
6. Click Select File.
7. Browse to and select your .csv file.
8. Click Open.
9. Click OK.
The system installs all of the devices listed in the .csv file. If a device does not install, after the
import process completes, you can view or download an error report.

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Device Management

Reinstalling Apps from the Device Details in App

Gallery
Use this procedure when an app has been removed from a device by another user.
1. Go to https://appgallery.services.xerox.com.
2. Log in to your Xerox® App Gallery account.
3. Click Devices. The My Device page appears.
4. Locate and select the device where you want to reinstall the app.
Note: You can reinstall apps from the Device Details.
5. To reinstall the associated app, click Reinstall. The app is reinstalled on the device.
For more information, refer to Reinstalling an App from My Apps

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 Device Management

Uninstalling Apps from the Device Details in

App Gallery
1. Go to https://appgallery.services.xerox.com.
2. Log in to your Xerox® App Gallery account.
3. Click the Devices tab. The My Devices page appears.
4. Locate and select the device that you want to edit.
Note: The ability to uninstall apps from the Device Details page is available only when
apps were installed previously on the device.
5. For the app that you want to remove, click the uninstall X for the app, or to remove all the apps
from the selected device, click Uninstall All.
6. A warning message appears.
If you selected Uninstall for an individual app, the following message appears:
• Are you sure you want to uninstall <App Name> from the following device:
<Device model information> and <Device IP Address>.
If you selected Uninstall All, the following message appears:
• Are you sure you want to uninstall all apps from the following device:
<Device model information> <Device IP Address>.
7. Click Uninstall, or, to retain the apps currently installed on the device, click Cancel.

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Device Management

Editing or Updating a Device in an App Gallery

Account
1. Go to https://appgallery.services.xerox.com.
2. Log in to your Xerox® App Gallery account.
3. Click the Devices tab.
4. Locate and click the device that you want to edit.
The Device Details window appears.
5. Click Edit.
6. Edit any fields, as necessary.
7. Click OK.

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Deleting a Device from an App Gallery Account

Note: Before you delete a device from a Xerox® App Gallery account, uninstall or delete all App
Gallery Apps from the device. Refer to Uninstalling Apps from the Device Details in App Gallery.
1. Go to https://appgallery.services.xerox.com.
2. Log in to your Xerox® App Gallery account.
3. Click the Devices tab.
4. To delete a device, click the device name.
The Device Details screen appears.
5. Click Remove. To acknowledge that you have read the warning message, select the check box for
I understand.
6. Click Remove.
The device is removed from your account.

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44 Xerox® App Gallery

User Guide
All Apps
5
This chapter contains:

• All Apps Tab ............................................................................................................................... 46

• Apps Details............................................................................................................................... 47
• Adding Apps to My Apps............................................................................................................ 52
• Reviewing the App Software Disclosure or Details....................................................................... 53

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All Apps

All Apps Tab

App Gallery users can browse the apps offered in the Gallery without logging in. After an App Gallery
user has authenticated, the All Apps view is the default page that appears in the Xerox App Gallery
Web portal.
The All Apps tab displays available apps and gives you access to other features and functions,
including the ability to search apps and view the App Details for a specific app.
Apps on the All Apps page are grouped into specific categories. App categories include:
• Business
• Cloud Storage
• Communication
• Creative Projects
• Education
• General
• Insurance
• Legal
• Medical
• Mobile Solutions
• Productivity
• Utilities
Apps with a similar purpose or function are grouped in the appropriate category.
The Channel Partner apps appear only when a user with a Channel Partner account is logged in. For
information about Channel Partner apps, contact a Xerox® Channel Partner. For more information
about creating partner apps, refer to the Xerox Developer Program at https://www.xerox-solutions.net/
Developers/.

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 All Apps

Apps Details
You can purchase and install apps from the App Details screen. Depending on the type of app, one of
the following options is available on the App Details page:
• Try It
• Install
• Buy
• Subscribe

I n s t a l l i n g a Fr e e A p p
1. To install a free app, from the App Details screen, click Install. The License Agreement appears.
2. To confirm that you accept the License Agreement, click Agree.
3. Select the devices where you want to install the app.
a. If devices are not visible in the list, click Add Device.
b. In the Device IP address field, enter the IP address, then click Next.
c. In the Device Admin Credentials and Contact Information fields, enter the required
information, then click Add.
d. Select the new device.
4. Click Install.
The progress of the app install appears. When the installation completes, the status appears as
Installed.

I n s t a l l i n g a n A p p w i t h a Tr i a l
1. To install a trial for an app, click Try It. The License Agreement appears.
2. To confirm that you accept the License Agreement, click Agree.
3. Select the devices where you want to install the Trial app.
a. If devices are not visible in the list, click Add Device.
b. In the Device IP address field, enter the IP address, then click Next.
c. In the Device Admin Credentials and Contact Information fields, enter the required
information, then click Add.
d. Select the new device.
4. Click Install.
The progress of the app install appears. When the installation completes, the status appears as
Installed.

P u r c h a s i n g a n d I n s t a l l i n g a P a i d - Pe r - D e v i c e A p p
1. To purchase an app, from the App Details screen, click Buy. The License Agreement appears.
2. To confirm that you accept the License Agreement, click Agree.

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All Apps

3. Select the devices where you want to install the apps.

a. If no devices are visible in the list of available devices, click Add Device.
b. In the Device IP field, enter the IP address, then click Next.
c. In the Device Admin Credentials and Contact Information fields, enter the requested
information, then click Add.
d. Select the new device.
4. Click Checkout.
5. On the next screen, review the order information, then enter the billing information or select a
previously used payment method.
6. Click Place Order.
7. After you place the order, click Done.
The app installs on the selected devices automatically. The progress of each app install appears
on the screen. After the installation completes, the status appears as Installed.

P u r c h a s i n g a n d I n s t a l l i n g a Pa i d U n l i m i t e d A p p
1. To purchase an app, from the App Details screen, click Buy. The License Agreement appears.
2. To confirm that you accept the License Agreement, click Agree.
3. Enter the billing information, then click Place Order.
4. On the next screen, review the order information, then enter the billing information or select a
previously used payment method.
5. After you place the order, click Done.
6. Select the devices where you want to install the app.
a. If no devices are visible in the list of available devices, click the Add Device link.
b. In the Device IP field, enter the IP address, then click Next.
c. In the Device Admin Credentials and Contact Information fields, enter the required
information, then click Add.
d. Select the new device.
7. Click Install.
After the installation completes, the status appears as Installed.

P u r c h a s i n g a n d I n s t a l l i n g a T i m e - B a s e d Pe r - D e v i c e
Subscription App
1. To purchase a subscription for an app, from the App Details screen, click Subscribe.
The License Agreement appears.
2. To confirm that you accept the License Agreement, click Agree.
Select the subscription period.
Note: The developer of the app defines the subscription period, which can be any
combination of 1 month, or 1, 2, or 3 years.

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3. Select the devices where you want to install the app.

a. If no devices are visible in the list of available devices, click Add Device.
b. In the Device IP field, enter the IP address, then click Next.
c. In the Device Admin Credentials and Contact Information fields, enter the required
information, then click Add.
d. Select the new device.
4. Click Checkout.
5. Enter the billing information.
6. On the next screen, review the order information, then enter the billing information or select a
previously used payment method.
7. If you want to renew this subscription automatically, click Enable Auto Renew.
8. Click Place Order.
9. After you place the order, click Done.
The app installs on the selected devices automatically. After the installation completes, the status
appears as Installed.

P u r c h a s i n g a n d I n s t a l l i n g a Ti m e - B a s e d U n l i m i t e d
Subscription App
1. To purchase a subscription for an app, from the App Details screen, click Subscribe.
The License Agreement appears.
2. To confirm that you accept the License Agreement, click Agree.
3. If the Subscribe window appears, select the subscription period.
4. Click Checkout.
Note: The developer defines the subscription period. If only one subscription option is
defined, the Subscribe window does not appear. The Billing Information page appears.
5. Enter the billing information.
6. On the next screen, review the order information, then enter the billing information or select a
previously used payment method.
7. If you want to renew this subscription automatically, click Enable Auto Renew.
8. Click Place Order.
9. After you place the order, click Done.
10. To install the app, select the devices.
a. If no devices are visible in the list of available devices, click the Add Device link.
b. In the Device IP field, enter the IP address, then click Next.
c. In the Device Admin Credentials and Contact Information fields, enter the required
information, then click Add.
d. Select the new device.
11. Click Install.
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All Apps

After the installation completes, the status appears as Installed.

P u r c h a s i n g a n d I n s t a l l i n g a U s a g e - B a s e d Pe r - D e v i c e
Subscription App
1. To purchase a usage-based subscription for an app, from the App Details screen, click Subscribe.
The License Agreement appears.
2. To confirm that you accept the License Agreement, click Agree.
3. Select the usage for the subscription.
Note: The developer defines the subscription usage options. If only one subscription option
is defined, the Subscribe window does not appear. Unused usage subscriptions expire after
one year.
4. To install the app, select the devices.
a. If no devices are visible in the list of available devices, click the Add Device link.
b. In the Device IP field, enter the IP address, then click Next.
c. In the Device Admin Credentials and Contact Information fields, enter the required
information, then click Add.
d. Select the new device.
5. Click Checkout.
6. On the next screen, review the order information, then enter the billing information or select a
previously used payment method.
7. After you place the order, click Done.
The app installs on the selected devices automatically. When the installation completes, the
status appears as Installed.

Pur ch as i ng an d I ns tal l in g a Us ag e - B a s e d U nl i mit e d

Subscription App
1. To purchase a usage-based subscription for an app, from the App Details screen, click Subscribe.
The License Agreement appears.
2. To confirm that you accept the License Agreement, click Agree.
3. If the Subscribe window appears, select the amount of usage that you want for the subscription.
4. Click Checkout.
Note: The developer defines the subscription usage options. If only one subscription option
is defined, the Subscribe window does not appear. Unused usage subscriptions expire after
one year.
5. Enter the billing information, then click Place Order.
6. On the next screen, review the order information and enter the billing information or select a
previously used payment method.
7. After you place the order, click Done.

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8. To install the app, select the devices.

a. If no devices are visible in the list of available devices, click Add Device.
b. In the Device IP field, enter the IP address, then click Next.
c. In the Device Admin Credentials and Contact Information fields, enter the required
information, then click Add.
d. Select the new device.
9. Click Install.
After the installation completes, the status appears as Installed. Installed apps appear on the
My Apps screen. You can update or uninstall the apps from the My Apps screen.

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Adding Apps to My Apps

Apps are added to your My Apps page in one of the following ways:
• You have currently or previously installed the app on one or more devices.
• The app was shared with you.
• You have created and saved the app from your Channel Partner account.

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Reviewing the App Software Disclosure or

Details
Re v i e w i n g t h e A p p S o f t w a r e D i s c l o s u r e o r A p p
D e ta i l s
To Re v i e w t h e S o f t w a r e D i s c l o s u r e o r D e t a i l s fo r a n A p p i n A l l A p p s
Software Disclosure
The information provided in the Software Disclosure statement informs you about any third-party
software notices and any third-party app purchasing terms and conditions that can apply. The
terms and conditions apply to any app that contains third-party programming code.

Details
This option displays a page with a detailed description of the app, which can include videos,
screenshots of the app, and any applicable purchasing requirements.

Purc h a s ab l e A p ps
In the App Details screen, you can use the Buy or Subscribe options to purchase apps.
1. Go to https://appgallery.services.xerox.com.
2. Log in to your Xerox® App Gallery account.
3. Click All Apps.
4. To review the software disclosure of an app in the All Apps catalog:
a. From the list, locate the app that you want to learn more about. To open the App Details
screen, click the app.
b. Click Details.
c. Near the bottom of the screen, locate and select the Software Disclosure link. The Software
Disclosure window appears.
d. Read the disclosure information.
e. Click Close.
5. To review the details of an app in the All Apps catalog:
a. Click All Apps.
b. Locate the app that you want to learn more about. To open the App Details screen, click the
app.
c. Click Details.
6. The App Details screen appears.
a. Read the app details.
b. To return to your catalog of apps, click Close.

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6
This chapter contains:

• My Apps Tab .............................................................................................................................. 56

• Installing, Updating, or Reinstalling Apps ................................................................................... 57
• My Apps Procedures................................................................................................................... 59
• Setting an App as the Default Walk-Up Screen on Xerox Devices ................................................ 60

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My Apps Tab
When you are logged in, the My Apps tab displays a catalog of apps that are shared with users or are
installed on devices by the user. The My Apps catalog of apps is organized in a three-column layout:
App Column
This column displays the name and icon for any installed or shared apps.

Subscription Alerts
This column includes an indication of the subscription status: expired, about to expire, and so on.

Device Installed On
This column displays the number of devices where the corresponding app is installed.
Note: If a new version of the app is available, an Update Available message appears.

To select devices to update, click the app, then review the App Details. You can update individual apps
on any device. To update apps on all devices, select Update All.

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Installing, Updating, or Reinstalling Apps

To install, update, or reinstall apps, refer to the following procedures:
• Installing an App with a Trial
• Installing a Free App
• Reinstalling an App from My Apps
• Updating an App in My Apps

I n s t a l l a t i o n Ty p e s
Depending on the type of app that you selected, one or more of the following options appear on the
Details page for My Apps:
Try It
This option allows you to install an app free of charge for a trial period.

Install
This app is a free app. No purchase is required.

Buy
This app requires a purchase. This option offers a per-device or an unlimited-device purchase. For
per-device purchases, you can buy one app for each device. For unlimited-device purchases, you
can buy once, then install the app on any number of devices.

Subscribe
This app requires a purchase and offers the convenience of an app subscription. Subscriptions can
be time-based, which expire after a selected period, or usage-based, which expire after usage is
exhausted or a period of 1 year is reached. Time-based purchase models can offer you the option
to renew the subscription automatically.

Re i n s t a l l i n g a n A p p fr o m M y A p p s
To reinstall an app on one device only:
1. Go to https://appgallery.services.xerox.com.
2. Log in to your Xerox® App Gallery account.
3. Click My Apps.
4. In the list, locate and click the app that you want to reinstall. The Details page appears.
5. Locate the device where you want to reinstall the app, then click Reinstall. If your app does not
reinstall successfully, refer to the Troubleshooting chapter in this document.

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Updating an App in My Apps

If a new version of an app is available, the My Apps page provides an Update Available message.
The message appears on each device where you installed the app.
1. Go to https://appgallery.services.xerox.com.
2. Log in to your Xerox® App Gallery account.
3. Click My Apps.
4. To locate the app, use the Update Available indicator, then click the app.
A screen appears with the installation details for the selected app.
5. To update the app on individual devices, on each device, click Update. Or, to install the update on
all associated devices, click Update All.
The installed app is updated with the new version of the app.
Note: After the app has been updated, the app version cannot be reverted.

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My Apps Procedures
The remainder of this chapter provides the following procedures:
• Uninstalling Apps from the Device Details in App Gallery
• Reviewing the App Software Disclosure or Details
• Xerox® ConnectKey® Technology-Enabled i-Series and AltaLink® Devices
• Xerox® ConnectKey® Technology-Enabled VersaLink® Devices
To uninstall Free or Paid Apps from the device, a network connection is required.
1. Go to https://appgallery.services.xerox.com.
2. Log in to your Xerox® App Gallery account.
3. Click My Apps.
4. Locate and click the app that you want to uninstall.
5. Click Uninstall. To remove the app from all devices, click Uninstall All.
Note: An app that is designated as the default walk-up screen cannot be uninstalled
without first removing the app as the default walk-up screen. To uninstall the app, ensure
that you select another app as the device default screen. Contact the device administrator
or refer to the System Administrator Guide for that device.

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Setting an App as the Default Walk-Up Screen

on Xerox Devices
Xe r o x ® Co n n e c t K e y ® Te c h n o l o g y - E n a b l e d i - S e r i e s
a n d A l ta L i n k ® D e v i c e s
A Xerox device can have a specific app assigned as the default walk-up screen. The default walk-up
screen is the main screen on the device. The walk-up screen appears after the device is powered on,
exits energy saver mode, and when the device returns to the main screen after you press the Home
button.
Note: To set an app as the default walk-up screen, use the Xerox® Embedded Web Server for
the device. If the app is installed on that device, you can set the app as the default walk-up
screen.
1. On your computer, open an Internet browser. You can use an Internet Explorer browser or a
Chrome browser.
2. In the browser address field, enter the IP address of the Xerox device. The Xerox® Embedded Web
Server page for that device appears.
3. Log in as the device administrator.
4. Click Properties.
5. In the General Setup section, click Entry Screen Defaults.
6. On the Entry Screen Defaults screen, to open the menu, click the down arrow.
7. Scroll the list of available apps. From the list, select the app that you want to appear on the
default walk-up screen.
8. To save your changes, click Save.
Note: To uninstall the app that is the default walk-up screen on the device, remove the
default walk-up app. Select another app as the default walk-up screen.

Xe r o x ® Co n n e c t K e y ® Te c h n o l o g y - E n a b l e d Ve r s a L i n k ®
Devices
Xerox devices can have a specific app assigned as the default walk-up screen. The default walk-up
screen is the main screen on the device. The walk-up screen appears after the device is powered on,
exits energy saver mode, and when the device returns to the main screen after you press the Home
button.
Note: To set an app as the default walk-up screen, use the Xerox® Embedded Web Server for
the device. If the app is installed on that device, the app can be set as the default walk-up
screen.
1. On your computer, open an Internet browser. You can use an Internet Explorer browser or a
Chrome browser.
2. Enter the IP address for the Xerox device. The Xerox® Embedded Web Server for that device
appears.

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3. Log in as the device administrator.

4. Click the Apps tab.
5. On the next screen, click Preferences.
6. To open the menu and scroll the list of available apps, use the down arrow.
7. From the list, select the app. The selected app is applied and appears as the default walk-up
screen.
Note: An app that is designated as the default walk-up screen cannot be uninstalled from
the device until you remove the app as the default walk-up screen. Select another app as
the default walk-up screen.

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7
the Devices
This chapter contains:

• Xerox® Info App......................................................................................................................... 64

• Xerox® Scan to Apps for Multifunction Devices Only................................................................... 65
• Xerox® Scan to Email App for Multifunction Devices Only........................................................... 68
• Using a Xerox® Scan to Multi-Destination App for Multifunction Devices Only............................ 69
• Xerox® Scan to Box App, Dropbox App, and Google Drive App for Multifunction Devices Only .... 70
• Xerox® Scan to OneDrive App for Multifunction Devices Only ..................................................... 72
• Xerox® Scan to Office 365 App for Multifunction Devices Only................................................... 74
• Xerox® Print from Apps .............................................................................................................. 76
• Xerox® Print From Box App, Google Drive App, and Dropbox App ............................................... 77
• Xerox® Scan to OneDrive App for Multifunction Devices Only ..................................................... 79
• Xerox®Print From Office 365 App............................................................................................... 81
• Xerox® Print From URL App ........................................................................................................ 83
• Purchasing Apps Purchase Models.............................................................................................. 85
• App Purchasing Information ...................................................................................................... 87
Xerox® ConnectKey® Apps are small programs that add functionality to Xerox devices. A Channel
Partner can customize common, routine tasks into ConnectKey® Apps and share the apps with
customers.

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Xerox® Info App

1. From the Xerox device control panel, touch the Xerox® Info App. The Info App opens to display a
combination of text and images. The app can include only text, only images, or both. The app
designer determines what the app includes.
Note: The app designer determines what the app includes and which features can be
modified.
2. For information about the app, touch About. The information includes a contact name for app
support.

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Xerox® Scan to Apps for Multifunction Devices

Only
Scan to Apps are available on Xerox® multifunction devices only. Scan to Apps are not available on
printers.

Availab le Sc an Se tti ngs

The Scan To app feature provides several ways to scan and store an original document. The scanning
procedure using your device differs from the procedure using desktop scanners. Typically, the device is
connected to a network, rather than a single computer. You can select a destination for a scanned
image from the device.
Note: Available scan settings depend on the app configuration.
• If available, you can select from the following scan settings from the Xerox® Scan to Apps:
• 2-Sided Scanning: You can select the way that an image is scanned.
• 1-Sided: If the image that you want to scan is on one side of the original document, touch 1-
Sided.
• 2-Sided: If you want to scan both sides of an original document, touch 2-Sided.
• 2-Sided, Rotate Side 2: If you want to rotate the image on the second side of your original
document, touch 2-Sided, Rotate Side 2. Use this option to scan original documents when some
images are portrait orientation, and some images are landscape orientation.
Note: For Xerox® ConnectKey® Technology-enabled VersaLink® MultiFunction Printers, some
images do not scan as expected. Do not select 2 -Sided, Rotate Side 2 when the Searchable
PDF option is selected.

File Format

You can create a PDF, TIFF, or JPG file format from the scanned image.
• .pdf: You can create a PDF of the scanned image and make the PDF searchable.
• Archival (PDF/A): This option ensures the preservation of file content over time. This option
ensures that users can retrieve and render archived files.
• Image Only: This option scans the file as an image and creates a PDF.
• Searchable: This option creates a searchable PDF of the scanned file. Recipients can search the
PDF that you create.
• .tif: To scan and store Tagged Image Files (TIF) for high-quality raster graphics and photos, use
this format.
• Combine Files: If you select the Combine Files check box, all scanned pages are combined into
one .tif file, with MTIF. If you do not select the Combine Files check box, all pages are created as
separate, single-page .tif files.
• .jpg: To scan and compress a scanned image, use the .jpg file format.

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File Name

To enter a file name for your scanned image, use the touch screen keyboard at the device control
panel.

Output Color

Select the output for your scan:

• Auto Detect: For the Xerox® device to detect the properties of the original image that you want
to scan, select this option.
• Color: For a color scanned image, select this option.
• Black and white: For a black-and-white scanned image, select this option.
• Grayscale: For a monochrome scanned image, select this option.
Note: For the Xerox® ConnectKey® Technology-enabled VersaLink® Multifunction Printer, do
not use the Auto Detect setting for JPEG or TIFF output options. For JPEG images, use Color or
Grayscale settings. For TIFF images, use Black and White, Color, or Grayscale settings.

Original Size

Select the size and orientation of the original image that you want to scan, or for the Xerox device to
detect the image size, select Auto. Otherwise, select a specific size option listed.
Note: For the Xerox® ConnectKey® Technology-enabled VersaLink® Multifunction Printer, if the
original document or image size is not supported, the Xerox® device generates a file with a
default paper size of 210 x 297 mm (8.5 x 11 in.).

Original Orientation

Select the orientation of the original image that you want to scan:
• Portrait
• Landscape

Original Type

You can select the type of image or document that you want to scan:
• Text & Photo: To scan an image that contains text and photos, select this option.
• Photo: To scan a photograph, select this option.
• Text: To scan text only, select this option.
• Map: To scan maps with text and graphics, select this option.
• Newspaper/Magazine: To scan newspaper or magazine media, including flat or glossy, text, color,
or black-and-white images, or graphics, select this option.

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Resolution (dpi)

Choose the dots-per-inch resolution for your scan. Usually, the higher the dpi, the better the scan
quality. Choose from these dpi settings: 72, 100, 150, 200, 300, 400, or 600.
Note: The Xerox® ConnectKey® Technology-enabled VersaLink® Multifunction Printer does not
support resolution settings below 200 dpi. If you select 72 dpi, 100 dpi, or 150-dpi options, the
device uses the default of 200 dpi.

Quality or File Size

You can select the scan quality. The higher the quality, the larger the scan file size.
• For a good-quality scan, select Good Quality. The selection produces a small file size.
• For a better-quality scan, select Better Quality. The selection produces a medium file size.
• For a best-quality scan, select Best Quality. The selection produces a large file size.

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Xerox® Scan to Email App for Multifunction

Devices Only
Caution: To maintain the security of your information, it is recommended that you enable
Verification of SSL Certificates on your Xerox device. If you do not enable verification of the
SSL certificates, the secure communication of private or sensitive information is vulnerable.
From the Xerox device control panel, touch the Xerox® Scan to Email App.
• Channel Partners can design the ConnectKey® App to include Email From, Email Message, and
Email Subject fields. These settings are preconfigured with default values. You can modify the
default values at the Xerox device.
• Channel Partners can design the ConnectKey® App to include custom text or a custom image. The
Add Recipient option and availability of the remaining settings are based on the design of the
customized application.
To add destination email addresses, touch Add Recipient. Channel Partners can configure the
ConnectKey® App in different ways:
• Allow users to enter destination email addresses or choose from a list of saved email addresses.
• Configure the app to email a preset address list. Users cannot modify the address list recipients.
To configure the app, select the required options.
To begin the scan, touch Send. Job status indicators appear below the Send option. The Job
Succeeded message confirms that the scan job is complete.

Related Topics:
Available Scan Settings
Verifying or Enabling Extensible Interface Platform® for Xerox® ConnectKey® Technology-enabled
VersaLink® Devices
Verifying and Enabling the Extensible Interface Platform® for Xerox® ConnectKey-Enabled i-Series
and AltaLink® Devices

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Using a Xerox® Scan to Multi-Destination App

for Multifunction Devices Only
Caution: To maintain the security of your information, it is recommended that you enable
Verification of SSL Certificates on your Xerox device. If you do not enable verification of the
SSL certificates, the secure communication of private or sensitive information is vulnerable.
From the Xerox device control panel, touch the Xerox® Scan to Multi-Destination app.
• The ConnectKey® App can be designed to include FTP or Shared Folder destinations or both.
These settings are preconfigured with default values.
• Channel Partners can design the Scan to Multi-Destination App to include Custom Text and
Custom Image informational fields. You cannot modify the Custom Text and Custom Image fields
at the device. The Add Destination option, and the location and availability of the remaining
settings, are based on the design of the customized application.
• The About option includes information about the creator and contact details for app support.
When the app is launched at the device, the Add Destination option and the scan settings made
available by the app designer appear.
To add destinations, touch Add Destination. Depending on how the app is configured, a scan
destination is included automatically, or you can choose from a list of destinations.
To begin scanning, touch Scan. Job status indicators appear below the Scan option. The Job
Succeeded message confirms that the scan job is complete.

Related Topics:
Available Scan Settings
Verifying or Enabling Extensible Interface Platform® for Xerox® ConnectKey® Technology-enabled
VersaLink® Devices
Verifying and Enabling the Extensible Interface Platform® for Xerox® ConnectKey-Enabled i-Series
and AltaLink® Devices

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Xerox® Scan to Box App, Dropbox App, and

Google Drive App for Multifunction Devices Only
The apps enable multifunction device users to scan documents and images to folders in their personal
account or to a designated account.
To access any cloud repository, on your Xerox device, enable the proxy.
Caution: To maintain the security of your information, it is recommended that you enable
Verification of SSL Certificates on your Xerox device. If you do not enable verification of the
SSL certificates, the secure communication of private or sensitive information is vulnerable.
From the device control panel, select the following:
• Xerox® Scan to Box app.
• Xerox® Scan to Dropbox app.
• Xerox® Scan to Google Drive app.
In the repository Authentication window, enter the account login information.
1. If the app was set up to provide the user name or email address for the account automatically,
the information appears.
2. To log in to a different account, enter the login credentials for the account.
3. When requested, to access your Box account, Google Drive account, or repository, grant
XeroxConnectKeyForCloudProd1_0 approval access.
4. To exit the app from the repository Authentication, and grant access window:
a. For Xerox® ConnectKey® Technology-enabled i-Series Multifunction Printers: At the device
control panel, press the Clear All button twice. Touch Confirm.
b. For Xerox® ConnectKey® Technology-enabled AltaLink® and VersaLink® Multifunction
Printers: At the device control panel, press the Services Home button, then touch Reset.
5. Choose the destination folder where you want to scan and store your document, then touch OK.
Note: To scan to your root directory, do not select a folder. Touch OK
6. To view more folders, touch a destination or the arrow key.
Note: Depending on how your account is structured, you can be required to select multiple
levels of folders to get to the destination folder.
Note: To navigate windows, Xerox® ConnectKey® Technology-enabled AltaLink® and
VersaLink® Multifunction Printers support swipe gestures. To scroll the pages to see more
folders, swipe the app.
7. Review your Scan Destination selections.
a. To change the settings, tap the selected folder, then browse to and select a new destination.
Touch OK.

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b. To exit the app:

• For the Xerox® ConnectKey® Technology-enabled i-Series Multifunction Printer: Press the
Clear All button twice.
• For Xerox® ConnectKey® Technology-enabled VersaLink® and AltaLink® Multifunction
Printers: Press the Home button, then touch Reset.
c. To get contact info for app support, in the app, touch About.
8. To review or change the scan settings, touch the Scan Setting. To view all scan features that you
can change, scroll the device window.
a. Touch the feature that you want to check or change.
b. Touch the setting that you want to apply to your current scan job.
9. To begin the scan, touch Scan.
Job status indicators appear below the Scan option. A Job Succeeded message confirms that
the scan job is complete.

Related Topics:
Available Scan Settings
Xerox® ConnectKey® Technology-enabled VersaLink Multifunction Printers
Verifying or Enabling Extensible Interface Platform® for Xerox® ConnectKey® Technology-enabled
VersaLink® Devices
Verifying and Enabling the Extensible Interface Platform® for Xerox® ConnectKey-Enabled i-Series
and AltaLink® Devices

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Xerox® Scan to OneDrive App for Multifunction

Devices Only
The Scan to OneDrive App enables users to navigate and scan to their SharePoint Online and
OneDrive components Office 365 OneDrive folders, including Team Site. To access any cloud
repository, on your Xerox device, enable the proxy.
Caution: To maintain the security of your information, it is recommended that you enable
Verification of SSL Certificates on your Xerox device. If you do not enable verification of the
SSL certificates, the secure communication of private or sensitive information is vulnerable.
1. From the Xerox device control panel, touch Scan to OneDrive App.
2. When the Login window appears, enter your login credentials.
Note: To log in to Office 365, an Office 365 account that includes SharePoint Online or a
Standalone SharePoint Online account are required.
3. Touch OK.
4. The directory lists Subsites, Document Libraries, and Folders. To scroll for more Subsites, Libraries,
and Folders, use the arrow keys.
5. Select the path to the destination, then select OK.
Note: Xerox® ConnectKey® Technology-enabled AltaLink® MFP and Xerox® ConnectKey®
Technology-enabled VersaLink® MFP support touch screens and allow swipe gestures. To
see more folders, you can swipe to scroll the window.
The Scan to OneDrive App window appears with your selected settings for the Scan Destination.
6. Review your Scan Destination selections.
a. To change the Scan Destination settings, touch the selected folder, then browse to a new
destination. When finished, touch OK.
b. To exit the app:
•
For Xerox® ConnectKey® Technology-enabled i-Series MFP devices: Press the Clear All
button twice.
•
For Xerox® ConnectKey® Technology-enabled AltaLink® MFP and Xerox® ConnectKey®
Technology-enabled VersaLink® MFP: Touch Home > Reset.
c. To get Contact Info for app support, scroll to the bottom of the scan destination window,
then touch About.
7. To review or change the Scan Settings options, touch the Scan Setting. To view the Scan features,
scroll the device control panel.
a. Select the feature that you want to check or change.

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b. Select the setting that you want to apply to your current scan job.
8. To begin scanning, select the Scan tab.
Job status indicators appear below the Scan button. The Job Succeeded message confirms
that the scan job is complete.

Related Topics:
Available Scan Settings
Xerox® ConnectKey® Technology-enabled VersaLink Multifunction Printers
Verifying or Enabling Extensible Interface Platform® for Xerox® ConnectKey® Technology-enabled
VersaLink® Devices
Verifying and Enabling the Extensible Interface Platform® for Xerox® ConnectKey-Enabled i-Series
and AltaLink® Devices

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Xerox® Scan to Office 365 App for

Multifunction Devices Only
The Scan to Office 365 App enables users to navigate and scan to Office 365 SharePoint Online,
including Team Site. To access any cloud repository, on your Xerox device, enable the proxy.
Caution: To maintain the security of your information, it is recommended that you enable
Verification of SSL Certificates on your Xerox device. If you do not enable verification of the
SSL certificates, the secure communication of private or sensitive information is vulnerable.
1. From the Xerox device control panel, touch the Scan to Office 365 app.
2. When the Login window appears, enter your login credentials
Note: To log in to Office 365, an Office 365 account that includes SharePoint Online or a
Standalone SharePoint Online account are required.
3. Touch OK.
4. The directory lists Subsites, Document Libraries, and Folders. To scroll for more subsites, libraries,
and folders, use the arrow keys.
5. Select the path to the destination, then select OK.
Note: Xerox® ConnectKey® Technology-enabled AltaLink® and VersaLink® Multifunction
Printers support touch screens and allow swipe gestures. To see more folders, you can swipe
to scroll the window.
The Scan to Office 365 app window appears with your selected settings for the scan destination.
6. Review your scan destination selections.
a. To change the Scan Destination settings, touch the selected folder, then browse to a new
destination. Touch OK.
b. To exit the app:
• For Xerox® ConnectKey® Technology-enabled i-Series Multifunction printers: Press the
Clear All button twice.
• For Xerox® ConnectKey® Technology-enabled AltaLink® and VersaLink® Multifunction
Printers: Press the Services Home button, then touch Reset.
c. To get contact information for app support, scroll to the bottom of the Scan Destination
window, then touch About.
7. To review or change the scan settings, touch Scan Settings. To view the scan features, scroll the
device control panel.
a. Select the feature that you want to check or change.
b. Select the setting that you want to apply to your current scan job.
8. To begin scanning, select the Scan tab.
Job status indicators appear below the Scan option. The Job Succeeded message confirms
that the scan job is complete.

Related Topics:
Available Scan Settings
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Xerox® ConnectKey® Technology-enabled VersaLink Multifunction Printers

Verifying or Enabling Extensible Interface Platform® for Xerox® ConnectKey® Technology-enabled
VersaLink® Devices
Verifying and Enabling the Extensible Interface Platform® for Xerox® ConnectKey-Enabled i-Series
and AltaLink® Devices

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Xerox® Print from Apps

A v a i l a b l e Pr i n t S e t t i n g s
Depending on the app design, you can select the following print settings at the device.
• Sides Imaged: 1-sided, 2-sided
• Print Quantity: 1–9999
• Print Color: Auto Detect, Monochrome, Color

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Xerox® Print From Box App, Google Drive App,

and Dropbox App
You can print common file types and print-ready files from folders in personal accounts or from
designated accounts.
To access any cloud repository on your Xerox device, enable the proxy.
Caution: To maintain the security of your information, it is recommended that you enable
Verification of SSL Certificates on your Xerox device. If you do not enable verification of the
SSL certificates, the secure communication of private or sensitive information is vulnerable.
1. From the Xerox device control panel, select one of the following:
• Xerox® Print from Box app
• Xerox® Print from Google Drive app
• Xerox® Print from Dropbox app
2. In the Repository Authentication window, enter your account login credentials.
• If the app was set up to provide the user name or email address for the account
automatically, the information appears.
• To select a different account, enter a different user name or email address, and password.
3. Touch Log In.
4. When requested, to access your Google Drive repository, grant XeroxConnectKeyForCloudProd1_0
access.
A window appears directing you to select a document, or to select a folder to see more
documents. Print-ready documents are of the following file types: JPEG, PCL 5e, PCL 6 including
PCL XL, PDF, PostScript Level 2 or 3, Text, TIFF, and XPS.
5. To exit the app:
• For the Xerox® ConnectKey® Technology-enabled i-Series Multifunction Printer: From the
Repository Authentication and Grant Access window, press the Clear All button twice. Touch
Confirm.
• For Xerox® ConnectKey® Technology-enabled AltaLink® and VersaLink® Multifunction Printers:
Press the Services Home button, then touch Reset.
6. Touch the folder that contains the documents that you want to print.
Note: Xerox® ConnectKey® Technology-enabled AltaLink® and VersaLink® Multifunction
Printers support touch screens and allow swipe gestures. You can swipe to scroll the pages
to see more folders.
7. Touch the file that you want to print. Only supported files are available for selection.
8. Review your print selections.
9. To exit the app:
• For the Xerox® ConnectKey® Technology-enabled i-Series Multifunction Printer: Press the Clear
All button twice.
• For Xerox® ConnectKey® Technology-enabled VersaLink® and AltaLink® Multifunction Printers:
Press the Services Home button, then touch Reset.
10. To view contact information for app support, scroll to the bottom of the Print Settings window,
then touch About.

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11. To review or change the print settings, touch Print Settings. The print features appear on the
print setting tab.
a. Select the feature that you want to check or change.
b. Select the setting that you want to apply to your current print job.
c. For more information, refer to Available Print Settings.
12. To begin printing, touch Print.
Job status indicators appear below the Print option. A Job Succeeded message confirms that
the print job is complete.

Related Topics:
Available Scan Settings
Xerox® ConnectKey® Technology-enabled VersaLink Multifunction Printers
Verifying or Enabling Extensible Interface Platform® for Xerox® ConnectKey® Technology-enabled
VersaLink® Devices
Verifying and Enabling the Extensible Interface Platform® for Xerox® ConnectKey-Enabled i-Series
and AltaLink® Devices

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Xerox® Scan to OneDrive App for Multifunction

Devices Only
The Scan to OneDrive app enables users to navigate and scan to their Office 365 OneDrive folders,
including Team Site. To access any cloud repository, on your Xerox device, enable the proxy.
Caution: To maintain the security of your information, it is recommended that you enable
Verification of SSL Certificates on your Xerox device. If you do not enable verification of the
SSL certificates, the secure communication of private or sensitive information is vulnerable.
1. From the Xerox device control panel, touch Scan to OneDrive App.
2. When the Login window appears, enter your login credentials.
Note: To log in to Office 365, an Office 365 account that includes SharePoint Online or a
Standalone SharePoint Online account are required.
Note: To log in to Office 365, an Office 365 account that includes SharePoint Online or a
Standalone SharePoint Online account are required.
3. Touch OK.
4. The directory lists Subsites, Document Libraries, and Folders. To scroll for more subsites, libraries,
and folders, use the arrow keys.
5. Select the path to the destination, then select OK.
Note: Xerox® ConnectKey® Technology-enabled AltaLink® and VersaLink® Multifunction
Printers support touch screens and allow swipe gestures. To see more folders, you can swipe
to scroll the window.
The Scan to OneDrive app window appears with your selected settings for the scan destination.
6. Review your scan destination selections.
a. To change the Scan Destination settings, touch the selected folder, then browse to a new
destination. Touch OK.
b. To exit the app:
• For the Xerox® ConnectKey® Technology-enabled i-Series Multifunction Printer: Press the
Clear All button twice.
• For Xerox® ConnectKey® Technology-enabled AltaLink® and VersaLink® Multifunction
Printers: Press the Services Home button, then touch Reset.
c. To get contact information for app support, scroll to the bottom of the scan destination
window, then touch About.
7. To review or change the scan settings, touch Scan Settings. To view the scan features, scroll the
device control panel.
a. Select the feature that you want to check or change.
b. Select the setting that you want to apply to your current scan job.
8. To begin scanning, select the Scan tab.
Job status indicators appear below the Scan option. The Job Succeeded message confirms
that the scan job is complete.

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Related Topics:
Available Scan Settings
Xerox® ConnectKey® Technology-enabled VersaLink Multifunction Printers
Verifying or Enabling Extensible Interface Platform® for Xerox® ConnectKey® Technology-enabled
VersaLink® Devices
Verifying and Enabling the Extensible Interface Platform® for Xerox® ConnectKey-Enabled i-Series
and AltaLink® Devices

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Xerox®Print From Office 365 App

The Xerox® ConnectKey® Print From Office 365 app enables you to print common file types and
print-ready files from Office 365 SharePoint Online, including Team Sites.
To access any cloud repository, on your Xerox device, enable the proxy.
Caution: To maintain the security of your information, it is recommended that you enable
Verification of SSL Certificates on your Xerox device. If you do not enable verification of the
SSL certificates, the secure communication of private or sensitive information is vulnerable.
1. From the Xerox device control panel, touch the Xerox® ConnectKey® Print from Office 365 app.
2. When the Login window appears, enter your login credentials
Note: An Office 365 account that includes SharePoint Online or a Standalone SharePoint
Online account is required.
3. Touch OK. A list of available file repositories appears.
4. To view the file locations, scroll to Subsites, Libraries, or Folders. The file locations that appear
depend on the structure of your Office 365 site or SharePoint Online site.
Note: Xerox® ConnectKey® Technology-enabled AltaLink® and VersaLink® Multifunction
Printers support touch screens and allow swipe gestures. You can swipe to scroll the pages
to see more folders.
a. Scroll the Subsite, Library, or Folder until you reach the document that you want to print.
b. Print-ready documents are of the following file types: JPEG, PCL 5e, PCL 6 including PCL XL,
PDF, PostScript Level 2 or 3, Text, TIFF, and XPS.
5. Select the file that you want to print. Only supported files are available for selection. The Print
From Office 365 summary window appears with your selected file settings.
6. To exit the app:
a. For Xerox® ConnectKey® Technology-enabled AltaLink® MFP and VersaLink® Multifunction
Printers: Press the Services Home button, then touch Reset.
b. For the Xerox® ConnectKey® Technology-enabled i-Series MFP, press the Clear All button
twice.
7. For contact information for app support, scroll to the bottom of the Print Settings window, then
touch About.
8. To review or change the print settings, touch Print Settings.
a. Select the feature that you want to check or change.
b. Select the setting that you want to apply to your current print job.
9. To begin printing, touch Print.
Job status indicators appear below the Print option. A Job Succeeded message confirms that
the print job is complete.

Related Topics:
Available Scan Settings
Xerox® ConnectKey® Technology-enabled VersaLink Multifunction Printers

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Verifying or Enabling Extensible Interface Platform® for Xerox® ConnectKey® Technology-enabled

VersaLink® Devices
Verifying and Enabling the Extensible Interface Platform® for Xerox® ConnectKey-Enabled i-Series
and AltaLink® Devices

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Xerox® Print From URL App

The Xerox® Print From URL app enables you to print print-ready documents from a repository that a
Web server hosts. IIS and Apache Web servers are the supported servers.
Caution: To maintain the security of your information, it is recommended that you enable
Verification of SSL Certificates on your Xerox device. If you do not enable verification of the
SSL certificates, the secure communication of private or sensitive information is vulnerable.
Note: Depending on how your Web server is configured, the proxy for your Xerox device can
require enablement.
1. From the Xerox device control panel, touch the Xerox® Print From URL app.
2. If the app was configured to require credentials, the Login window for your site appears.
Note:

• If the app was configured to provide the required credentials automatically for the site,
those fields are complete.
• To use different credentials, enter a different User ID and password.
• If no credentials are required to access the site, the app does not prompt you for
credentials.
3. Enter any required account credentials, then touch OK. A window appears, directing you to select
a folder with print-ready documents. Print-ready documents are of the following file types: JPEG,
PCL 5e, PCL 6, including PCL XL, PDF, PostScript Level 2 or 3, Text, TIFF, and XPS.
Note: Choose the folder that contains the file that you want to print. Xerox® ConnectKey®
Technology-enabled AltaLink® and VersaLink® Multifunction Printers support touch screens
and swipe gestures. You can swipe to scroll the pages to see more folders.
4. Touch the file that you want to print. Only print-ready files appear.
5. Review your print selections.
a. To select a new file, touch the selected file name, then navigate to the required file.
b. To exit the app:
• For Xerox® ConnectKey® Technology-enabled VersaLink® and AltaLink® Multifunction
Printers: Press the Services Home button, then touch Reset.
• For Xerox® ConnectKey® Technology-enabled i-Series Multifunction Printer: Press the
Clear All button twice.
c. For contact information for app support, scroll to the bottom of the print settings window,
then touch About.
6. To review or change the print settings, touch Print Settings.
7. Touch the feature that you want to check or change.
8. Touch the setting that you want to apply to your current print job.
9. To begin printing, touch Print. Job status indicators appear below the Print option. A Job
Succeeded message confirms that the scan job is complete.

Related Topics:

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Available Scan Settings

Xerox® ConnectKey® Technology-enabled VersaLink Multifunction Printers
Verifying or Enabling Extensible Interface Platform® for Xerox® ConnectKey® Technology-enabled
VersaLink® Devices
Verifying and Enabling the Extensible Interface Platform® for Xerox® ConnectKey-Enabled i-Series
and AltaLink® Devices

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Purchasing Apps Purchase Models

The Xerox® App Galley offers different models for purchasable apps. You can use the Gallery to
purchase both Xerox® apps and apps created by third-party developers. There is no need to visit
multiple sites to purchase your apps.
The following purchasing models are supported:

Pa i d A p p s
Users can purchase Paid Apps and install them on multiple devices. There are two categories of Paid
apps:
• Apps purchased on a per-device basis.
• Apps that are purchased once and can be installed on an unlimited number of devices.

Ti m e - B a s e d S u b s c r i p t i o n A p p s :
Users can subscribe to Time-Based Subscription apps for a specified length of time. Subscriptions can
be 1 month, 12 months, 24 months or 36 months in length. The App Developer determines what
subscriptions options are offered.
There are two categories of Time-Based Subscription apps:
• Subscriptions that are purchased on a per-device basis.
• Subscriptions that are purchased and can be installed on an unlimited number of devices.

Usage-Based Subscription Apps:

Users can subscribe to Usage-Based Subscription Apps for a specified amount of usage over a period
of one year. Examples of these types of apps are prints, copies, scans, and so on. These Subscriptions
can offer up to three different usage quantities to use during the length of the subscription. The App
Developer determines what subscription usage options are offered.
There are two categories of Usage-Based Subscription apps:
• Subscriptions that are purchased on a per-device basis.
• Subscriptions that are purchased and can be installed on an unlimited number of devices.
Information about Purchasable Apps, Xerox, and Third-Party apps
Paid Apps must be purchased to use them.
• Paid Apps are provided by Xerox and other third-party developers.
• Apps are supported by any of the six purchase models offered. Paid apps are purchased once and
do not typically expire. Time-Based and Usage-Based apps are subscription-based models. App
access and use expires based on the terms of the subscription purchased.
• Instructions are provided on how and where to purchase an app on the App Details page.
Purchasable Apps with Free Trials: All apps offer a limited trial period.

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1. The length of the free trial varies depending on how the app developer configured the trial when
the app was created.
2. Each free trial allows you to use the app temporarily, without making a purchase.
3. App trials can be configured to expire after the designated length of time or after the amount of
the allowed usage is exhausted. Whichever term is met first determines the expiration. If the app
has a Usage trial, it expires after the term of the subscription has been met, even if the usage is
not used completely.
4. When the free trial is used, to continue using the app, a purchase is required.
5. After you purchase an app, it will automatically install on selected devices directly from your
Xerox® App Gallery Account Web Portal.

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App Purchasing Information

App Purchasing information is on the App Details page. You can access details for an app in one of
the following ways:
• From the All Apps tab, click an app. The App Details page appears, including purchasing
information for the app.
• From the My Apps tab, from the list of your installed apps, click the app. The Details page includes
purchasing information, and information about the device or devices that may already have the
app installed.
Depending on the type of app, the information screen can offer one or more of the following options:
• Try It: This option allows you to install the app free of charge for a trial period.
• Install: This option is for a free app. No purchase is required.
• Buy: This option requires a purchase. It offers either a per-device, or an unlimited device,
purchase. For per-device purchases, you buy one app for each device. For unlimited device
purchases, you can buy once, then install the app on any number of devices.
• Subscribe: This option requires a purchase and offers the convenience of an app subscription.
Subscriptions can be time-based, which expire after a selected period, or usage-based, which
expire after one year or after usage is exhausted. Time-Based purchase models can offer you the
option to auto-renew your subscriptions.

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8
This chapter contains:

• Purchase Models ........................................................................................................................ 90

• App Purchasing Information ...................................................................................................... 92

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Purchase Models
The Xerox® App Galley offers different models for purchasable apps. You can use the App Gallery to
purchase both Xerox® apps and apps created by third-party developers. There is no need to visit
multiple sites to purchase your apps.
The following purchasing models are supported:

Pa i d A p p s
Users can purchase Paid apps and install them on multiple devices. There are two categories of Paid
apps:
• Apps purchased on a per-device basis.
• Apps that are purchased once and can be installed on an unlimited number of devices.

Ti m e - B a s e d S u b s c r i p t i o n A p p s
Users can subscribe to Time-Based Subscription apps for a specified length of time. Subscriptions can
be 1 month, 12 months, 24 months, or 36 months in length. The App Developer determines what
subscriptions options are offered.
There are two categories of Time-Based Subscription apps:
• Subscriptions that are purchased on a per-device basis.
• Subscriptions that are purchased and can be installed on an unlimited number of devices.

Usage-Based Subscription Apps

Users can subscribe to Usage-Based Subscription apps for a specified amount of usage over a period
of one year. Examples are prints, copies, scans, and so on. These subscriptions can offer up to three
different usage quantities to use during the length of the subscription. The app developer determines
what subscription usage options are offered.
There are two categories of Usage-Based Subscription apps:
• Subscriptions that are purchased on a per-device basis.
• Subscriptions that are purchased and can be installed on an unlimited number of devices.

Information about Purchasable Apps, Xerox, and Third-Party apps

To use Paid apps, the apps require a purchase.

• Paid apps are provided by Xerox and other third-party developers.
• Apps are supported by any of the six purchase models offered. You purchase Paid apps, and the
apps typically do not expire. Time-Based and Usage-Based apps are subscription-based models.
App access and use expires based on the terms of the subscription purchased.
• The App Details page provides instructions on how and where to purchase an app.

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Purchasable Apps with Free Trials: All Apps offer a Limited Trial Period

• The length of the free trial varies depending on how the app developer configured the trial when
the app was created.
• Each free trial allows you to use the app temporarily, without a purchase.
• App trials can be configured to expire after the designated length of time or after the amount of
the allowed usage is exhausted. Whichever term is met first determines the expiration. If the app
has a Usage trial, the app expires after the term of the subscription has been met, even if the
usage is not used completely.
• When the free trial is used, to continue using the app, a purchase is required.
• After you purchase an app, it installs automatically on selected devices directly from your Xerox®
App Gallery Account Web Portal.

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App Purchasing Information

App Purchasing information is on the App Details page. You can access details for an app in one of
the following ways:
• From the All Apps tab, click an app. The App Details page appears, which includes purchasing
information for the app.
• From the My Apps tab, from the list of your installed apps, click the app. The Details page includes
purchasing information, and information about the device or devices that already have the app
installed.
Depending on the type of app, the information screen can offer one or more of the following options:
• Try It: This option allows you to install the app free of charge for a trial period.
• Install: This option is for a free app. No purchase is required.
• Buy: This option requires a purchase. It offers either a per-device or an unlimited device purchase.
For per-device purchases, you buy one app for each device. For unlimited device purchases, you
can buy once, then install the app on any number of devices.
• Subscribe: This option requires a purchase and offers the convenience of an app subscription.
Subscriptions can be time-based, which expire after a selected period, or usage-based, which
expire after one year or after usage is exhausted. Time-Based purchase models can offer you the
option to auto-renew your subscriptions.

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9
This chapter contains:

• Xerox® App Gallery App Overview .............................................................................................. 94

• Creating an App Gallery Account from the Xerox® App Gallery App............................................ 95
• Logging in to Your Account from the Xerox® App Gallery App..................................................... 96
• Adding a Device Automatically from the Xerox® App Gallery App............................................... 97
• Adding a Device Automatically to Your App Gallery Account from the App Gallery App .............. 98
• Adding the Device Credentials to Your App Gallery Account ....................................................... 99
• Installing an App from the Xerox® App Gallery App.................................................................. 100
• Updating an App from the Xerox® App Gallery App ................................................................. 101
• Device Administrator Procedures from the Xerox® App Gallery App .......................................... 102
• Saving App Gallery Account Credentials for the Xerox® App Gallery App .................................. 103
• Changing App Gallery Account Credentials for the Xerox® App Gallery App.............................. 104
• Deleting or Clearing App Gallery Account Credentials from the Xerox® App Gallery App ........... 105

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Xerox® App Gallery App Overview

Note: By default, many apps from Xerox® App Gallery are preinstalled and available on all
Xerox® ConnectKey® Technology-Enabled i-Series devices, Xerox® VersaLink® devices, and
Xerox® AltaLink® devices. The Xerox App Gallery App is one of the preinstalled apps.
When you select the Xerox® App Gallery App from the device control panel, you can browse the
gallery and log in. Create a Xerox® App Gallery account or use an existing account to log in. After you
log in, you can perform additional App Gallery functions, such as purchase, install, and update the
apps. You are not required to log in to browse available apps in the Gallery.
You can install the Xerox® App Gallery App on devices where it is not installed currently. If the Xerox®
App Gallery App is not installed on a device, it is available from the Xerox® App Gallery Web Portal.
Tip: To use the Xerox® App Gallery App, ensure that you have the following device
requirements:
• The Xerox® device has a network connection.
• Xerox® Extensible Interface Platform® (EIP) version 3.5 or higher is installed on your Xerox®
VersaLink® devices, Xerox® AltaLink® devices, and Xerox® ConnectKey® Technology-Enabled
i-Series devices.
Note: SSL Certificates provide secure communication of private and sensitive information over
network connections. If SSL certificate validation is disabled, the secure communication of
private or sensitive information is vulnerable. Typically, it is recommended that the Verify server
certificates setting is enabled on your Xerox device, although this setting can cause issues with
other applications. For more information, refer to Xerox® App Gallery Online Support at http://
www.support.xerox.com/support/xerox-app-gallery

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Creating an App Gallery Account from the

Xerox® App Gallery App
You can create a Xerox® App Gallery account in two ways:
• From the Xerox® App Gallery Web Portal. For information, refer to Creating an App Gallery
Account from the Xerox® App Gallery Web Portal.
• From the Xerox® App Gallery App
1. From the Xerox device Home screen, click the Xerox App Gallery App icon.
2. Click Login.
3. From the App Gallery Log In window, click Create Account.
4. Click the Email field, then enter a valid email address.
5. Confirm the email address.
6. Enter an account password, then confirm the password.
Passwords are at least eight characters, and contain three of the following categories:
• Uppercase letters, for example: A, B, C, or D
• Lowercase letters, for example: a, b, c, or d
• Numeric characters, for example: 1, 2, or 3
• Non-alphanumeric punctuation marks, for example: ! @ # $ % & * + ?
7. In the appropriate fields, enter your first name, your last name, and your company name.
8. To find and select your country, scroll the list. Click OK.
9. To display a list of supported currencies, select the Payment Currency field. From the list, select
your preferred payment currency.
10. Review and accept the Terms of Use and the Data Administration Terms of Use. Select the check
box for each term of use.
11. Click OK.
The account is created, and you are logged in.

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Logging in to Your Account from the Xerox®

App Gallery App
1. From the Xerox® device Home screen, touch the Xerox® App Gallery App icon. The App Gallery
appears.
2. Touch Log In.
3. Using the onscreen keyboard, enter your account email address and password.
4. From the onscreen keyboard, touch Enter. You are logged in.
Note: If a message appears stating that the App Gallery Server cannot be found or is
unavailable, refer to the Troubleshooting chapter.

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Adding a Device Automatically from the Xerox®

App Gallery App
There are two methods to add a device to an App Gallery account:
• Access the Xerox® App Gallery Web Portal, select the Devices catalog, then add the devices. Refer
to Adding a Device Automatically to Your App Gallery Account from the App Gallery App.
• From the App Gallery App, add the device automatically.
To add a device from the App Gallery App to your App Gallery Account, the following conditions are
required:
• The device cannot already reside in your Devices catalog.
• The device that you want to add has the App Gallery App installed.
Log in to the App Gallery App with your Xerox® App Gallery account credentials. You cannot log in to
the App Gallery App with credentials that were saved previously. Refer to Saving App Gallery Account
Credentials for the Xerox® App Gallery App.
If your system administrator saved the login credentials, you do not need to log in to App Gallery App
with your App Gallery account credentials while the administrator-saved credentials are active.
After this set of criteria is met, you can add the device automatically to your App Gallery account.
Refer to Adding a Device Automatically to Your App Gallery Account from the App Gallery App.
Note: When you add the device automatically to your App Gallery Account, the device model
name and IP address are added to your account. You can edit the device with the App Gallery
Web Portal, then enter the device administrator user name and device administrator password.
This step ensures that there is successful communication between the App Gallery Web Portal
and the device.

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Adding a Device Automatically to Your App

Gallery Account from the App Gallery App
1. From the Xerox® device Home screen, touch theXerox®App Gallery App icon.
2. Touch Log In.
3. To log in to the App Gallery App, enter your Xerox® App Gallery account email address and
password.
Note: The device is added automatically to your Xerox® App Gallery Account. When you
log in to your account with App Gallery Web Portal, the Devices tab displays the device in
the list.
Note: To ensure communication between Xerox® App Gallery Web Portal and the device,
refer to Adding the Device Credentials to Your App Gallery Account.

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Adding the Device Credentials to Your App

Gallery Account
When you add the device automatically to your App Gallery Account, the device model name and IP
address are added to your account. To edit the device, access your account with the App Gallery Web
Portal, then enter the device administrator user name and device administrator password. This step
ensures that there is successful communication between App Gallery Web Portal and the device.
1. Go to https://appgallery.services.xerox.com.
2. Click Log In.
3. Log in to your Xerox® App Gallery account.
4. Click the Devices tab.
5. Locate, then select the device that was added automatically with the Xerox® App Gallery App.
The Device Details page appears.
6. Click Edit. The Edit Device dialog appears.
7. Enter the device administrator user name and device administrator password.
8. Click OK. The device credentials are added to the device.

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Installing an App from the Xerox® App Gallery

App
1. From the Xerox device Home screen, touch Xerox® App Gallery App. If a device administrator
saved the administrator Xerox® App Gallery account credentials previously, the App Gallery
appears with the user logged in. The saved administrator credentials allow all Xerox device users
to access the Xerox® App Gallery App. With this option, users do not have to log in with individual
account credentials.
2. If there are no users logged in to the app, tap Log In, then use your email address and password
to log in to your App Gallery account.
3. Browse the apps on Xerox® ConnectKey® Technology-Enabled i-Series devices. To navigate the list
of available apps on Xerox® VersaLink® devices and Xerox® AltaLink® devices, use a swipe
gesture.
4. Touch the app icon for the app that you want to install.
5. Touch Install. The License Agreement appears.
6. Review the License Agreement. To accept the terms, select Agree.
Note: If the app does not install successfully, the Install button appears. To reattempt the
installation process, click Install.
The installation process begins. The newly installed app appears in your My Apps tab. When you
log out, the app appears in the Installed tab and appears for all users.
7. Touch Log Out.
8. To exit the Xerox® App Gallery App, touch Home Services.
The newly installed app is added automatically to the user account in the My Apps catalog in the
Xerox® App Gallery Web Portal.

Related Topics:
Logging in to Your Account from the Xerox® App Gallery App

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Updating an App from the Xerox® App Gallery

App
To update an app on the device, use the Xerox® App Gallery App.
Tip: Updating the app overwrites the existing app version with the new version.
1. From the Xerox® device Home screen, touch the Xerox®App Gallery App icon.
2. Log in with your App Gallery account email address and password.
3. Touch My Apps.
4. If app updates are available, an Update Available message appears.
5. Locate an app that you want to update, then touch the associated Update feature. Or, if you
want to install all the available updates, touch Update All.
6. Touch Agree. When the update is complete, the Update Available message and button
disappear.
7. Touch Log Out.
8. To exit the Xerox® App Gallery App, touch Home Services.

Related Topics:
Logging in to Your Account from the Xerox® App Gallery App

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Device Administrator Procedures from the

Xerox® App Gallery App
Important: A Xerox device can have more than one administrator. Xerox device administrators
can log on and perform the following procedures.
If you do not have administrator login credentials, contact your system administrator.

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Saving App Gallery Account Credentials for the

Xerox® App Gallery App
This procedure provides instructions for saving the App Gallery account email address and password
for the Xerox® App Gallery App.
When you save the account credentials, all Xerox® device users have access to the Xerox® App Gallery
App. They do not have to log in with individual account credentials.
1. From the Xerox® device Home screen, log in as an administrator.
2. On the Home screen, touch Xerox® App Gallery App. The App Gallery appears.
3. Select Log In.
4. Use the onscreen keyboard and enter your email address.
5. Use the onscreen keyboard and enter your password.
6. Click OK.
7. A message appears asking Would you like to use this account to allow all users
to install apps or do you want to require logging in to App Gallery each
time? Touch Use This Account. The credentials are saved and the App Gallery appears. All
Xerox® App Gallery App users are logged in automatically and have access to the App Gallery.

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Changing App Gallery Account Credentials for

the Xerox® App Gallery App
Use this procedure to change the saved App Gallery Account credentials.
Note: Only Xerox device administrators can perform this procedure. If you are not an
administrator, contact a device administrator.
This procedure assumes that a Xerox device administrator created an App Gallery account, and that
the account email address and password were saved.
1. From the Xerox device Home screen, log in as an administrator.
2. Click the Xerox® App Gallery App icon.
3. From the App Gallery screen, click Settings. The Settings window appears.
4. Click Remove Account →From→ This Device. A message appears prompting: Are you sure
you want to remove your account from this device? If you confirm that you want to
remove your account from the device, you are logged out and others are not able to access the
App Gallery from your account.
5. To confirm that you want to remove your account from the device, click Log Out & Remove.
6. Click Log In.
7. Using the onscreen keyboard, enter a new email address.
8. Using the onscreen keyboard, enter the password for the new App Gallery Account.
9. Click OK.
10. A window appears with a message asking Would you like to use this account to allow
all users to install apps or do you want to require logging in to App
Gallery each time? Click Use This Account.
11. The credentials are saved and the App Gallery appears. If Allow Other Accounts is selected, the
credentials are not saved. For app features that require a log in, users are required to enter their
individual account credentials each time that they request a feature.

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Deleting or Clearing App Gallery Account

Credentials from the Xerox® App Gallery App
Use this procedure to delete or clear the saved App Gallery account credentials, which include your
email address and password. When you delete the credentials, you can browse the App Gallery, but
you are required to log in to perform certain functions, such as installing apps.
Note: Only Xerox device administrators can perform this procedure. A Xerox device can have
more than one administrator. For assistance, contact your device administrator.
1. From the Xerox device Home screen, log in as an administrator.
2. On the Home screen, click the Xerox® App Gallery App. The App Gallery appears.
3. From the App Gallery screen, click Settings. The Settings screen appears.
4. Click Remove Account →From→ This Device. A message appears prompting: Are you sure
you want to log out and remove your account from this device? If you confirm
that you want to remove your account from the device, you are logged out and others cannot
access the App Gallery from your account.
5. To confirm that you want to remove your account from the device, click Log Out & Remove. The
saved App Gallery account credentials are deleted and the Log In button reappears.
Note: To access the App Gallery to install and update app features, enter a valid App
Gallery account email address and password.

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10
This chapter contains:

• Xerox® App Gallery Account Issues .......................................................................................... 108

• Xerox® App Gallery Web Portal Device Issues ........................................................................... 111
• Xerox App Gallery Web Portal App Issues ................................................................................. 113
• App Purchasing Issues.............................................................................................................. 114
This chapter helps you to find and resolve Xerox® App Gallery problems and issues.

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Xerox® App Gallery Account Issues

User Can n ot Cr ea t e an App G al l er y A ccou nt
You can create a Xerox App Gallery account from the Xerox® App Gallery Web Portal or from the
Xerox® App Gallery App.
Account creation can fail for various reasons. For example, the email address is not accepted because
that address is used already.
Check or perform the following steps:
1. To create your account, use a different email address.
2. Check your Junk email folder for the email message from Xerox® App Gallery.
3. If the email from Xerox® App Gallery is in your Inbox email folder, to begin using your new
account, click Browse Apps.
Note: To ensure that you receive future Xerox® App Gallery emails, specify the message as
Not Junk. If no email was received in your Inbox email folder or the Junk email folder, it is
possible that a temporary email server failure occurred.
4. Access the Xerox® App Gallery Web Portal: https://appgallery.services.xerox.com.
a. Click Help.
b. In the window, click Feedback.
c. To alert Xerox® App Gallery Support of the problem, send an email.
Note: When you send an email to Xerox® App Gallery Support, provide the email
address that you used to create a Xerox App Gallery account.

Related Topics:
Creating an App Gallery Account from the Xerox® App Gallery App
Creating an App Gallery Account from the Xerox® App Gallery Web Portal

Fo r g o t t e n Pa s s w o r d o r Lo c ke d A p p G a l l e r y A c c o u n t
When you cannot log in to your App Gallery account, it is due typically to a forgotten password, or
the account has been locked due to too many incorrect login attempts.
To log in to your App Gallery account, from the Xerox® App Gallery Web Portal, refer to Resetting Your
App Gallery Account Password. Follow the steps to reset your password.

C a n n o t Co n n e c t t o t h e Xe r o x ® A p p G a l l e r y We b
Po r t a l
1. Ensure that the computer has Internet access.
2. For your Internet browser, check the browser security settings:
• Modifying the Internet Explorer Browser Security Settings
• Modifying the Chrome Browser Security Settings

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U s e r C a n n o t Co n n e c t t o t h e Xe r o x ® A p p G a l l e r y A p p
Xe r o x ® Co n n e c t K e y ® Te c h n o l o g y - E n a b l e d i - S e r i e s D e v i c e s a n d
Xe r o x ® A l t a L i n k ® D e v i c e s
A message appears, stating The App Gallery Server could not be found or is
unavailable.
If the user cannot connect to Xerox® App Gallery App on the device, ensure that the Proxy Server is
enabled for Extensible Service Setup.
Note: Some app installations require a proxy to connect to the Internet.
1. Open an Internet browser. The Internet browser can be Internet Explorer or Google Chrome.
2. From an Internet browser, enter the IP address for the Xerox device. The Xerox® Embedded Web
Server page for that device appears.
3. Click Properties.
4. Log in as Administrator.
5. For General Setup, click Extensible Service Setup. The Extensible Service Setup page appears.
6. Scroll to the Proxy Server section, then ensure that the Proxy Server setting is enabled.
a. From the menu, select Proxy.
b. In the HTTP, HTTPS subsection, verify that the proxy is enabled and that the proxy
information appears.
c. To exit the browser, click Close.
7. If a proxy server is not enabled, perform the following steps:
a. Click Edit
b. On the Proxy Server page, for HTTP Proxy Server, select the check box for Enabled.
c. Click Apply.
d. To dismiss the message, click OK.
8. On the Extensible Service Setup page, click Apply.
9. To dismiss the message, click OK.
10. Exit and close the browser window.

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Xe r o x ® Co n n e c t K e y ® Te c h n o l o g y - E n a b l e d Ve r s a L i n k ® D e v i c e s
A message appears, stating The App Gallery Server could not be found or is
unavailable.
If you cannot connect to the Xerox® App Gallery App on the device, ensure that the proxy server is
enabled for Extensible Service Setup.
Note: Some app installations require a proxy to connect to the Internet.
1. Open an Internet browser. You can use Internet Explorer or Google Chrome.
2. From an Internet browser, enter the IP address of the Xerox device. The Xerox® Embedded Web
Server page for that device appears.
3. Log in as the Administrator.
4. Click Apps, then click EIP Settings. The Extensible Service Setup page appears.
5. Depending on the status of the proxy server, do one of the following:
• If the proxy is set to Enabled, the proxy information appears. Close the browser.
• If the proxy is not enabled:
– Slide the Use Device Proxy Server toggle button to the right. If the device proxy was set
up, the server information is populated onscreen. If the device proxy was not set up, click
Proxy Server.
– On the Proxy Server page, enter the required proxy setting information.
– Click OK.
6. Close the browser.

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Xerox® App Gallery Web Portal Device Issues

Internet Browser Plug-In or Extension
To enable communication between Xerox® App Gallery Web Portal and the device, ensure that you
have installed and enabled the Xerox® Device Connector plug-in or extension on your Internet
browser.
1. Verify that the Internet browser is configured to allow third-party plug-ins or extensions.
• For Internet Explorer, refer to Verifying or Enabling the Xerox® Device Connector Add-On for
Internet Explorer.
• For Google Chrome, refer to Verifying or Enabling the Chrome Extension for Xerox® App
Gallery.
2. Verify the browser security settings for the correct modifications.
• For Internet Explorer, refer to Modifying the Internet Explorer Browser Security Settings.
• For Google Chrome, refer to Modifying the Chrome Browser Security Settings.

User Can n ot Ad d a Dev ice t o an Ap p G al l er y Acc oun t

fr o m t h e X e r o x ® A p p G a l l e r y W e b Po r t a l
When you first add a device with the Xerox® App Gallery Web Portal, a message appears on Internet
Explorer or Chrome browsers. The message indicates that permission is required to install the Xerox®
Device Connector Internet Explorer Add-on or Chrome Extension.
To install apps, the Xerox® Device Connector must be installed and enabled. This process enables
communication between the Xerox® App Gallery Web Portal and the device.
Verify the following:
1. When you add a device, the Internet browser displays a message that the plug-in connector or
extension must be installed. Verify that the connector is installed and enabled for the Internet
browser.
a. For the Internet Explorer browser, refer to Verifying or Enabling the Xerox® Device Connector
Add-On for Internet Explorer
b. For the Google Chrome browser, refer to Verifying or Enabling the Chrome Extension for
Xerox® App Gallery
2. Ensure that the device is operational and connected to the network.
a. For the Internet Explorer browser, refer to Modifying the Internet Explorer Browser Security
Settings.
b. For the Google Chrome browser, refer to Modifying the Chrome Browser Security Settings.
3. Ensure that the device IP address is correct.
4. Ensure that the device supports Xerox® Extensible Interface Platform®, version 3.5 or higher.
5. Ensure that the browser that runs the Xerox App Gallery does not have more than one browser
extension installed. If you have more than one extension, uninstall the extra extensions, then
refresh the browser. Reinstall the browser extension again and attempt to add the device.

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D e v i c e s a r e n o t D i s p l a y e d o n t h e D e v i c e s Ta b i n t h e
X e r o x ® A p p G a l l e r y W e b Po r t a l
To add devices manually to an App Gallery account, enter the device IP address and other related
information.
Note: To request a bulk device installation option, send an email request to xerox.app.gallery.
[email protected].
Refer to Adding a Device Automatically to Your App Gallery Account from the App Gallery App.
Tip: Verify that the ActiveX Controls for Internet Explorer or the third-party plug-ins for a
Google Chrome browser are enabled. The action ensures that App Gallery can communicate
with the Xerox devices. Refer to one of the following procedures:
• Internet Explorer browser: Verifying or Enabling the Xerox® Device Connector Add-On for Internet
Explorer
• Google Chrome browser: Verifying or Enabling the Chrome Extension for Xerox® App Gallery

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Xerox App Gallery Web Portal App Issues

C a n n o t I n s t a l l A p p s fr o m t h e X e r o x ® A p p G a l l e r y
W e b Po r t a l
1. Depending on your Internet browser, ensure that the Xerox® Device Connector plug-in or
extension is installed and enabled.
• Verifying or Enabling the Xerox® Device Connector Add-On for Internet Explorer
• Google Chrome: Verifying or Enabling the Chrome Extension for Xerox® App Gallery
2. Ensure that the devices that you want to install are added to the App Gallery Account in the
Xerox® App Gallery Web Portal. Refer to Adding a Device Automatically to Your App Gallery
Account from the App Gallery App.
3. Ensure that the devices in the Devices tab in Xerox® App Gallery Web Portal are configured with
the correct device administrator credentials. The Device Administrator user name and password
are required.
4. Ensure that the device IP address has not changed. If the address has changed, update the
address in the in Xerox® App Gallery Web Portal in the Devices tab. Refer to Editing or Updating a
Device in an App Gallery Account.
5. To install the app, return to your account in the Xerox® App Gallery Web Portal. Refer to Installing,
Updating, or Reinstalling Apps.

C a n n o t U n i n s t a l l a n A p p fr o m t h e X e r o x ® A p p
G a l l e r y W e b Po r t a l
1. Ensure that the Device Administrator User name and the Device Administrator Password are
correct. Refer to Editing or Updating a Device in an App Gallery Account in the Xerox® App
Gallery Web Portal.
2. Ensure that the app that you are uninstalling is not set as the device default walk-up screen.

A p p Re m o v e d fr o m a D e v i c e
If an app was removed unintentionally from a device, you can reinstall the app from the Xerox® App
Gallery Web Portal. Refer to Reinstalling an App from My Apps.

D e v i c e S ta r t - U p S c r e e n D o e s N o t D i s p l a y t h e A p p
If the device start-up screen does not display the designated or assigned app, refer to Xerox®
ConnectKey® Technology-Enabled i-Series and AltaLink® Devices, and Xerox® ConnectKey®
Technology-Enabled VersaLink® Devices.

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App Purchasing Issues

A p p i s U n a v a i l a b l e fo r I n s t a l l a t i o n
To use a Paid App, a purchase is required. On the App Details page, Paid Apps displays a Buy or
Subscribe button. This information applies to both Xerox and third-party apps.

X e r o x a n d T h i r d - Pa r t y Pa i d A p p s
For Xerox and third-party Paid Apps, purchase the app from the Xerox® App Gallery Web Portal. Refer
to Purchasing Apps.

U n a b l e t o Re u s e a P u r c h a s e d A p p A f t e r Re m o v a l
For Per-Device app purchases, apps are not available for reuse even if the app was removed from one
or more devices. To replace a device, purchase a new app for that device.
For Unlimited app purchases, you can change, add, or remove devices where the apps are installed.
You do not have to purchase additional apps.
Note: If an app was deleted from a device, you can reinstall the app from the App Gallery App
or from the App Gallery Web Portal account where you purchased the app.

U n a b l e t o P u r c h a s e a n A p p fr o m t h e D e v i c e C o n t r o l
Pa n e l
In future releases, you can purchase apps at the device from the App Gallery App.

U n a b l e t o U s e a X e r o x o r T h i r d - Pa r t y Pa i d A p p
There can be potential issues that prevent the use of a Paid App. To ensure the use of a Paid App,
perform the following steps:
• Ensure that the device is connected to the network.
• Purchase the app from the Xerox® App Gallery Web Portal.

Purc h a s in g a n App
To purchase an app, perform the following steps:
1. Access https://appgallery.services.xerox.com.
2. Log in with your App Gallery account credentials.
3. From All Apps, locate and click the app. The App Details screen appears.
4. Depending on the type of app selected, use one of the following options:

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• To install and use the app on a trial basis, click Try It.
• To purchase the app, click Buy.
• To purchase a subscription to an app, click Subscribe.
Refer to Purchasing Apps for detailed instructions.

U n a b l e t o R u n Fr e e Tr i a l s fo r a n A p p fr o m a D e v i c e
If the free trial period for the app has expired or all trial usage is exhausted, the app is prevented
from running.
After all free trials are used, a purchase is required for that app. To purchase the app, refer to
Purchasing Apps

I n s t a l l i n g t h e Xe r o x ® D e v i c e Co n n e c t o r P l u g - I n o r
Extension on an Internet Browser
To enable communication between the Xerox® App Gallery Web Portal and the device, ensure that
the Xerox® Device Connector is installed and enabled on your Internet browser.
When you add a device for the first time with the Xerox® App Gallery Web Portal, a message appears
that asks for permission to install the Xerox® Device Connector Add-on, Internet Explorer and
Extension, or Google Chrome.
Depending on your Internet browser, a message appears:
• Internet Explorer browser: To continue, click Install. If you do not install the Xerox Device
Connector extension, you cannot install apps on your device from this website. If the window was
closed before you installed the extension, you can reopen the window.
• Google Chrome browser: App Gallery needs to add the Xerox Device Connector browser extension
to communicate with your Xerox devices. To obtain the extension from the Google Chrome Web
Store, select the button.
Important: By default, after installation, the Xerox® Device Connector add-on and extension
are enabled. The connector and extension remain enabled unless they are disabled manually.
To verify or enable the Xerox® Device Connector add-on, refer to one of the following procedures:
• Internet Explorer: Verifying or Enabling the Xerox® Device Connector Add-On for Internet Explorer
• Google Chrome: Verifying or Enabling the Chrome Extension for Xerox® App Gallery

Ve r i fy i n g o r E n a b l i n g t h e Xe r o x ® D e v i c e Co n n e c t o r

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A d d - O n fo r I n t e r n e t E x p l o r e r
Note: To add devices from the Xerox® App Gallery Web Portal, install and enable the Xerox®
Device Connector Add-on with Internet Explorer.
Important: After you install the Xerox® Device Connector add-on, the add-on is enabled by
default and remains enabled unless you disable it.
To verify that the Xerox® Device Connector is installed and enabled, perform the following steps:
1. Open Internet Explorer.
2. To access Manage Add-ons, select one of the following:
• From the Menu bar, click Tools→Manage Add-ons.
• From the Gear icon, click Manage Add-ons.
3. From the Manage Add-ons window, perform the following steps:
a. For Add-on Types, select Toolbars and Extensions.
b. To ensure that the Xerox® Device Connector is enabled, in the list, locate the device. If the
Xerox® Device Connector is disabled, select Xerox® Device Connector.
c. Click Enable.
4. The Xerox Device Connector is enabled. To save the settings and exit Manage Add-ons, click
Close.

Ve r i fy i n g o r E n a b l i n g t h e C h r o m e E x t e n s i o n fo r
Xe r o x ® A p p G a l l e r y
When you add devices for the first time from Xerox® App Gallery Web Portal, the following warning
appears: App Gallery needs to add the Xerox Device Connector browser extension
to communicate with your Xerox devices. Select the button below to get the
extension from the Google Chrome Web Store.
To enable the Xerox® App Gallery Web Portal to add devices to your account, install the Xerox® App
Gallery Device Connector plug-in. To verify that the Xerox® App Gallery Device Connector plug-in is
installed and enabled, perform the following steps:
1. Open the Google Chrome browser.
2. Click the Customize and Control Google Chrome menu.
3. Click Settings. The Settings tab appears.
4. Click Extensions.
5. In the list, locate the Xerox App Gallery Device Connector, then ensure that the connector is
enabled. If the connector is disabled, to enable the connector, move the slider to the right.
6. Close the Google Chrome browser window.

S e t t i n g u p t h e Pr o x y S e r v e r fo r Xe r o x ® Ce n t r e Wa r e ®

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I n t e r n e t S e r v i c e s o r t h e E m b e d d e d We b S e r v e r
Xe r o x ® Co n n e c t K e y ® Te c h n o l o g y - E n a b l e d i - S e r i e s a n d A l t a L i n k ®
Devices
A proxy server acts as a go-between for clients seeking services and the servers that provide the
services. The proxy server filters client requests and, if the requests meet the filtering rules, the proxy
server grants the request and allows the connection.
A proxy server has two main purposes:
• To keep any Xerox® devices behind the proxy server anonymous for security purposes.
• To cache content from resources, such as webpages from a Web server, to decrease resource
access time.
Note: If the device is behind a firewall, before you run the app, to ensure proper activation,
configure the proxy server at the device.
1. Open an Internet browser.
2. Enter the IP address of the Xerox device.
The Xerox® CentreWare® Internet Services or Embedded Web Server page for the Xerox device
appears.
3. Click Properties.
4. Log in as an Administrator.
5. For Connectivity, click Setup.
6. For the Protocol section, for the Proxy Server option, click Edit.
a. For the HTTP Proxy Server section, click Enabled.
b. Click the Proxy Server address type. The following options are available:
• IPv4 Address
• IPv6 Address
• Host Name
c. Enter the appropriately formatted address and port number.
d. Click Save.
7. You are required to set proxy server settings for Enabled for Extensible Server Setup. The
Connectivity page appears.
8. For General Setup, click Extensible Service Setup. The Extensible Service Setup page appears.
a. For Proxy Server, from the menu, click Proxy.
b. For the HTTP, HTTPS section, verify that the proxy is enabled and that the proxy information
appears.
c. To change any of the current settings, click Edit.
d. Click Apply.
e. To dismiss the message box, click OK.
9. Exit the window, then close the browser window.

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Xe r o x ® Co n n e c t K e y ® Te c h n o l o g y - e n a b l e d Ve r s a L i n k M u l t i fu n c t i o n
Pr i n t e r s
A proxy server acts as a go-between for clients seeking services and the servers that provide the
services. The proxy server filters client requests and, if the requests meet the filtering rules, the server
grants the request and allows the connection.
A proxy server has two main purposes:
• To keep any Xerox® devices behind it anonymous, for security purposes.
• To cache content from resources, such as webpages from a Web server, to decrease resource
access time.
Note: If the device is behind a firewall, before you run the app, to ensure the proper activation,
configure the proxy server at the app.
1. At your computer, open an Internet browser.
2. Enter the IP address of the Xerox device.
The Xerox® CentreWare® Internet Services or Embedded Web Server page for the Xerox device
appears.
3. Log in as an Administrator.
4. Click Connectivity.On the Connections page, click HTTP. A message appears. To enable the
option, move the Proxy Server slider to the right.
5. For the Proxy Server section:
a. Click the proxy server address type. The following options are available:
• IPv4 Address
• IPv6 Address
• Host Name
b. Enter the appropriately formatted address and port number. If the proxy server requires a
password, for Password Required, move the slider to On, then enter the login name and
password. Click OK.
6. For Extensible Server Setup, set the proxy server settings to Enabled.
7. Select Apps→EIP Settings.
The Use Device Proxy Server option is enabled.
If the Use Device Proxy Server is not enabled, move the slider to the right. After the screen
refreshes, the proxy server information appears. If the proxy server information does not appear,
click the Proxy Server link, then repeat Step 5.
8. Exit and close the browser window.

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