Appendix D: DVD Player Troubleshooting

D. Appendix D: DVD Player Troubleshooting

Symptoms Remedy Actions

No power 1. Check whether the power cord

has been properly connected to the
power outlet.
2. Check whether the main power
has been switched on. (DVD
player's power supply transformer
could be burned out.)

Screen is "frozen" or completely 1. Try turning the power off and

black, or Power button does not wait 3 seconds before turning it on
work again.
2. Make sure the TV and VCR (if
connected) are set to the correct
channel or line.

Does not play disc 1. No disc; Load a disc into the tray.
2. Disc has been loaded upside
down. Place the disc with the label
side up.
3. Disc region code does not match
region code of the player.
4. Disc type is not the correct type
to play.
5. Disc is damaged or dirty. Clean
the disc or try another.
 6. Moisture may be condensed
inside the unit. Remove the disc and
leave the power on for 1 or 2 hours.

No sound 1. Check whether the TV and

amplifier (if connected) is turned on
and set correctly.
2. Check whether the TV, DVD
player, and amplifier are connected
properly.
3. Ensure the TV, DVD player, and
amplifier volumes are not set to
Mute.
4. There will be no sound output
during Reverse
Play/Pause/Step/Slow/Search.
5. If the DTS soundtrack is enabled
in the DVD Disc Menu, but you are
using Stereo Analog audio, the
sound will not work. Try switching
the soundtrack to Dolby 5.1 or PCM
mode in the Disc Menu.

Volume too high 1. Set TV to medium loudness;

adjust volume with remote.

No surround sound 1. If digital output has been applied,

enter the Setup menu, Player, and
select proper setting under the
Digital Audio section.
2. Turn on the active loudspeakers.

No sound or noise while playing 1. When program files or other data

MP3 disc files are mixed together with MP3
files in the same disc, they may play
the non-MP3 with noise or no
sound.
2. Check the disc for MP3 files.
3. Skip the file or try another file.

Alternative audio soundtrack or 1. An alternative language cannot

subtitle cannot be selected be selected with discs that contain
only one language.
2. Some discs are programmed such
that the Audio or Subtitle button
cannot be used to select an
alternative audio soundtrack or
subtitle. Try selecting it from the
DVD menu.

Angle cannot be changed 1. This function is dependent on

software availability. Even if a disc
has a number of angles recorded,
these angles may be recorded at
specific scenes only.

Cannot SKIP or SEARCH 1. Some discs are programmed such

that they do not allow users to Skip
or Search forward at some sections,
especially at the WARNING section
in the beginning.
2. Single-chapter discs cannot apply
the Skip function.

No picture 1. Ensure all power cords are

connected.
2. Try pressing the Enter/Play key.
3. Ensure the TV is turned on and
the input is set properly.
4. Ensure the TV source is set
properly on the TV. (This is
probably done on the screen; check
your TV manual.)

Picture noise/distortion 1. Disc is dirty or damaged. Clean

the disc or try another disc.
2. Reset the color system of the
player or the TV set.
3. Try a direct connection from the
DVD player to the TV set, instead of
via other components.
Picture not full screen 1. Enter Setup and then Player
menu to select the correct screen
format.
2. Select the screen format from the
DVD Disc Menu or press Zoom key.

TV displays only static or "snow" on 1. Perform Channel Scan (select

some channels Setup, then TV) to skip channels
that do not broadcast in your area.
(You cannot perform Channel Scan
if you have a cable box.)

TV displays only static or "snow" on 1. Ensure connections are correct.

every channel 2. Ensure the TV is set to proper
input source.
3. Select Setup, then TV to perform
the Channel Scan.

TV shows picture on only one 1. Ensure your VCR and/or cable

channel box are tuned to the output channel
(3 or 4) of the cable or satellite box.

Unable to access all TV channels 1. You can only tune in to your cable
from my cable box channels on Channel 3 and you may
have to use the remote for your
cable box to select program
channels.

Viewing resolution is poor in dim 1. Apart from the RCA connections,

movie/TV scenes try to disconnect any other video
output cable from the connectors
(e.g., S-Video) on the DVD player.
And/or, if there are other RCA
inputs on the TV, you may try to
connect the video and audio output
to them.

Remote does not work 1. Ensure no objects obstruct the

line of sight between the remote
and player.
2. The remote may need new
 batteries.

Cannot enter menu selection 1. Use the Arrow keys to select

option and then activate by
pressing the Enter key.

SOURCE: Courtesy COLUMBIA ISA Audio/Video, 2013.

Citation
EXPORT
Daniel R. Tomal, Ph.D.; Aram S. Agajanian, Ph.D.: Electronic Troubleshooting, Fourth
Edition. Appendix D: DVD Player Troubleshooting, Chapter (McGraw-Hill Professional,
2014), AccessEngineering

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